American Home Shield Reviews

My recent claim was for the air conditioning. I did it over the phone and it was all automated, which I found easier and fast because I used to have to wait on hold for a very long time. I had to do the appointment with the contractor because I'm in Houston and with the flooding going on, they weren't able to come out. But they're coming tomorrow.

When the hot water tank broke, AHS approved installation for a hot water heater that did not fit in the space and suggested we contract with our own HVAC specialists to raise the foundation so the hot water heater could vent properly. We live in Denver, a large city. Not one HVAC specialist we called would come in behind someone else's job and finish it, we were told. If AHS replaced the broken water heater with one that, the installation could have been completed. Instead, we had to buy the bigger hot water heater on our own (another $500) and hire someone to install it. Time without hot water = 7 days. Unacceptable.

So far we've been satisfied with American Home Shield. We had our oven go out and they replaced it.

I trusted American Home Shield to provide me with a reliable vendor to repair my hot water heater. I've been waiting since SUNDAY for someone to address the situation. We have had ongoing issues with our hot water heater since October and American Home Shield refuses to replace the unit. I've been given the runaround by 3 different departments (customer service, authorization, and customer retention). I have a vendor that refuses to return my messages.Finally after three days of nothing I had to give up and seek my own vendor to replace the unit at full cost.

American Home Shield has been good. It's easy submitting a claim and the quality of the service has been great overall. Except one time I was a little dissatisfied because AHS charged me because of the warranty itself. My concern was that the repair guy was already out here and could have fixed both of the issues I had at the same time but then AHS tells me that the contractor's specialty might not be whatever was needed at that time. Also the people that do the repairs have to come out two or three more times and I got to call AHS two, three more times before I can get a new product when they know in actuality if the product is or isn't fixable.

I had a little bit of experience with American Home Shield last year and everything went smoothly. I needed the dishwater so I submitted a claim. The contractor came, put the thing in, did his job and left. I’m perfectly satisfied with their services so I renewed my warranty. I have told a few friends about AHS.

My parents just purchased a home and as part of the settlement the sellers provided them assurances that the house and its contents were in good operating condition by purchasing a home warranty from AHS. Problem was that the policy and documentation was not provided at settlement so my parents had no idea how to submit a claim or call for service. It was only after my parents reached out to AHS that they were provided with the policy at least a month after settlement and after they had to make electrical fixes to the house to avoid a hazardous condition.

My most recent claim with AHS was for the water heater. I submitted it over the phone, and the people who came out to look and fix the heater were very good. They actually had to replace the heater and were quick about it. The contractor was really pleasant. They had to come back because they didn’t have a certain tool, but once they were back, they were finished very promptly – faster than I thought. We’ve had no problems with the heater since. We’ve also called on one other issue, our garage, and so far the service has been excellent.

This complaint is being filed against American Home Shield of Virginia, Inc. (“AHS”) regarding a breach of contract related to a home warranty policy. I purchased a home warranty contract known as the “3x3 Combo” plan which became effective on March 23, 2016. Under the 3x3 Combo plan, both residential home systems and appliances are included as covered under the policy as of the effective date. The appliances covered include garbage disposals under the policy. Under Section A.2 of my policy, it states the following:

My rental property suffered a little bit of roof damage resulting in a leak, and an interior ceiling and wall water damage. Submitting the claim at American Home Shield was remarkably easy. I got very helpful people to get that part going. The only problem I had was the adjuster who came out did not notify me he was going to be at the site. I contacted my tenant, and apparently, the adjuster was in and out in less than 15 minutes. I don't know how much of the roof he actually saw but he didn't go up there or do anything else. My tenant and I did the interior repairs because the allotted money for the claim did not cover what the roofer needed. So the roofer repaired that section of the roof and basically used all of the money I got from American Home Shield, plus several hundred of my own.

We had a furnace that failed and AHS handled our claim for that in a timely manner. I made the phone call using their 800 number and reported it. Shortly thereafter, I got a phone call from the vendor who came out and inspected it and found that it wasn’t repairable. They did their job of reporting it to American Home Shield. AHS called us to inform that they would be replacing the furnace and has ordered the replacement. In about a week’s time, the vendor came and installed it. I was very pleased with the initial contractor who came and inspected the existing furnace. He spent time explaining what was wrong with it. And then the people who came that actually installed the new furnace were different people, but did a fine job. They didn’t leave a mess. I’d have them come back.

My experience with American Home Shield has been very good. The contractors that I prefer have been perfect and everything has been top-notch when it comes to the repairs which they did. However, I need a choice of who to pick to do my work. When I call, I don’t get a real live breathing person. They always assign Advanced Appliance and I have to call back and cancel it. I will never use Advanced Appliance again in my whole entire life. It would be awesome if American Home Shield would let me talk to a live person and say "Okay, these are the three people you can choose from, who do you want?" But they don’t. That is a problem, but I've learned to live with it. It would be perfect if they could change that though.

I had no problems with the contractor from AHS who came a year ago. The cost of fixing it was not worth repairing it. AHS gave me the option of fixing it, an adjustment or buying a new one. They weren't involved in installing the replacement. I took care of that. Some of the repairs AHS did for me were very good. One, in particular, took quite a while to get parts and get the repairman back out here. Nevertheless, it has been a fairly good experience with AHS.

Our heater stopped working and I called American Home Shield that night. They put in a work order request and the contractor came out the next morning. They were out on time but they did have to come back to fix the minor issue. Other than that, everything was good. I haven't had any issues since the repair.

We've had claims with American Home Shield and they've been fine in the past, but there was one incident that was tough on my family. I had two recent concerns about my AC upstairs. On the first one, the compressor went out. When they went to get the part they said it wasn't what they had so we had to wait for a minimum of two and a half months. They also told me the other option was to buy a new AC unit. I didn't have three grand to drop on it so we just had to wait and had my kids sleep downstairs a lot on cots. When the part came I thought they would be able to compensate for that time we were out of AC, but they said they can't because they're just a warranty company. But the last one they handled very well. I like Gino, the guy that came out. He assessed the problem and was able to fix it right away. It worked out well and the unit has been fine since both repairs.

I had a leak in the pipe for which I filed a claim with AHS. There were no problems in submitting the claim, as well as with the worker that came. Everything's fine now after the repair.

I had a toilet that wouldn't flush, so I submitted a claim online to American Home Shield, and it was easy. The contractors they sent were quick, they did a good job, and it's been a good experience.

Sometimes, I have problems with AHS. We live in a rural area and they send out probably the cheapest vendor. One vendor had to come out four times to replace an air conditioner but it did get replaced. It happened a year later again with the new air conditioner and they claimed the timing was not set the first time. It's fine now, though, and there were no problems since they sent a third vendor out. Other than that, their customer service has been fine.

It's been very good with American Home Shield. They've been very cooperative and very helpful in getting things done for me. I've used them for three times now. I'd recommend them.

We had a plumbing fixture replaced. And American Home Shield did a good job. But the plumber that came out dragged it on for about a week. Nevertheless, I've always had good luck with AHS.

Back in December we had extreme cold spell and my heater stopped working. Unfortunately, PG&E could not get out. So, I then called Home Shield and they were backed up but they did their best to get someone out within a week. And they apologized profusely for taking so long. But everybody was calling because everybody was having heater problems. Submitting a claim to them was easy. The four times I've used them, they've been fantastic. When I had to replace some flooring in the back bedroom due to a leak from a bathroom pipe, I called them and their claims rep was great. They sent somebody out right away, submitted the claim and it was paid very quickly. They've been wonderful and I've been very happy with their service.

It wasn’t that long ago that we had a claim with American Home Shield. It was the air conditioner. It’s not a problem to file a claim. That’s always easy to do. I did it online. The tech that came was a young man who was very nice. We liked him. He was professional and neat. That’s not always the case with people that AHS sends out, though. We've had some that we don’t want back in the house. The work done is usually great. The only problem is that AHS doesn't always want to replace items with the exact ones, but we always work something out. When we had our water heater replaced, we really wanted a Rheem or whatever it was that we had before. We could have gotten it by paying the difference. We got a generic water heater instead.

I had an issue with my water heater thermostat. I filed a claim with American Home Shield and it was easy. When the contractor came out, he realized he needed a part and had to order it. It took a few days but my water heater thermostat has been working normally after the repair. I got what I paid for.

I like my experience with AHS, except when something happens on the weekend where I have to wait three days to have it fixed. My recent claim needed an electrician. I don't know what happened when the first guy went out but I had to call another electrician because the electricity went out again. But overall, I like having my Home Shield because it has helped me a lot.

American Home Shield send in an agent. Charged the usual $100 fee to diagnose the problem and gave an estimate of 10 days for repair. At the end of 12 days since no response was noted, called the contractor assigned who told me that they are waiting for parts to be delivered by American Home Shield. Called American Home Shield again and I am told that they received no information from contractor to order parts! Called the contractor back who states that the order was send!!! It looks like I am getting no response and no one is taking responsibility. Plan to discontinue the contract if it is not repaired in the next 10 days as promised AGAIN!!

If you are considering American Home Shield for a warranty, move on. We are approaching 3 weeks waiting on our AC unit to be repaired. It took AHS 9 days from the initial technician's visit to order the parts and we're told the parts could take 10-14 days to arrive. We are on day 10 waiting for the parts and there is no tracking to tell us where they are. Customer service, even managers, will not lift a finger to help expedite, track or do anything to help. Their answers are all the same and don't care at all.

My dishwasher broke and it turns out it was some sort of thermal fuse. It was very easy filing the claim with American Home Shield. I can do it by phone or online. Most of the time I call them. I’m in my 60s. I like to talk to people and not machines. Afterwards, American Home Shield contacts me immediately. They’re great about that. This time, they got Sears to come out. They assessed and fixed the dishwasher. However, within 10 days of the part being replaced, the same part goes out again. I had to wait seven or eight days in between the breakage for AHS to get someone to come out. My wife was not very happy at all about this.

I've been with American Home Shield for about a year now. I just bought this property and decided to get a warranty in case I needed it. I haven't had to use them yet but would recommend them.

Several appliances went out at about the same time. AHS sent a qualified technician over who was very professional, was able to show me what had happened and how to troubleshoot in the future. He did an excellent job in repairing the refrigerator and dishwasher. The washing machine was deemed un-repairable so they gave me a fair credit on what the value was worth so I could replace it. The AHS reps were helpful. They tried to charge me a $75 call four times because there were four different items that went out almost all at once but when I complained about that, they fixed it and put it all under one call which I was very appreciative of. My policy is up for renewal and we do plan on renewing. My only issue with it is that the renewal price is substantially higher than it needs to be given the age of the home and the appliances, but overall, AHS has been very good.

We have two Viking Appliances covered under an AHS Warranty. They broke last August (2015) and they are still not repaired as of April 2016. AHS has sent contractors out ~10 times with no success. They keep trying to fix them due to the replacement cost. After 8 months of working with AHS, today I was told they are still reviewing what to do the two appliances. I have ~ 20 calls into AHS on this issue with no solutions. Same story every time, "we will talk to the contractor" or "we will get back with you in a few days". Horrible experience. The company uses a delay, deny, delay tactic and will do anything it can to get out of paying a claim.

American Home Shield sent out an HVAC Outfit to check my AC system, which is a covered system in my plan. The technician found the system to be near empty and said it would need to be charged to check for a leak. They wanted $1020.00 for the freon gas (12 lbs). YES, that's ONE THOUSAND TWENTY, for just the gas, which American Home Shield would pay only $120.00 of this fee. That's $85.00 per pound, a total rip off. I'm involved with the industry, myself, and offered my own freon; the same r22 they were going to use. They said they couldn't use mine!!!

The contractors AHS sent to fix my furnace were really good, nice and professional. They fixed my furnace and it’s pretty brief. They asked where it was, went upstairs, fixed it, told me what the problem was, and then went.

We had two claims with American Home Shield for our hot water heater. I did the automated thing. I called it in and it put it on the machine. They called back later and set it up with a plumber. They took care of it. I have talked to their reps before, though, and they were always courteous and seem to get things done right away. For these claims, the plumber was very good. He took care of the problems and was gone before we knew it. For the leak in the water heater, they replaced the valve. For the surge tank, they replaced it. They were very courteous, quick and they did everything completely. They did a good job. Everything was done on time and I didn't have to wait for anything. Everything is working fine.

I've had a hose bib dripping since January. AHS sent a trade company out to repair it. They've been to my home 4 times. The hose bib is still leaking. I've had to be at home from work 4 times. Lost wages. My water bill is twice what it should be. I've called AHS numerous times. I've talked with customer support staff and been put on hold for 20 minutes at a time. At that point I'm put back into the automated system. I've asked for a different company to come and repair the leak. I've been told that would require yet another service fee of $75 from me.

I called AHS and put a claim for my dishwasher. Their reps have been fantastic. They wrote everything down and contacted the company which got back with me within a couple of days. The two young technicians who came out were extremely knowledgeable in what they were doing. They pulled out the old appliance and put a new one in. They replaced some old tubing and did more improvements. I liked that they simply didn’t throw something in and use old stuff after they knew that was going to break apart.

I had a good experience with Home Shield. I had them come out for the pool recently, and it has been easy and quick to submit the claim with them. My interaction with their rep over the phone was succinct. The contractor they sent was helpful, and I had a quick and easy interaction with him. AHS is always dependable, and they had good contractors to come out.

I have had my home warranty with AHS for 13-14 years. Over the course of these years the coverage was exactly what you read in the fine print, only repairs. Does not matter the cost of the repairs may be $50 less than getting a new appliance they are always going to repair it. The current complaint is our AC, while it works fine, every year we pay to have someone come out to service the unit, and every year they find something wrong with it. The unit is about 28 years old and just won't give up. So they will piece it together to keep it going rather than put a more efficient unit on the house. It pains me that with the cost I have paid AHS I could have paid for a new unit by now. But as soon as I cancel or do not renew that AC will then die.

I had a problem with the air conditioning, so I filed a claim with American Home Shield. I went online to submit it, and it was very easy. The contractors came 24 hours later and they fixed the problem. My air conditioning has been very good since then.

We only had to use American Home Shield once last year and the experience was very well for us. I had an issue with an air conditioning unit at a home that I lease. I called them about it and they sent out one of their representatives that they have for taking care of the claims. They fixed the issue and all was taken care of in due course. American Home Shield is very beneficial to myself and to the tenant.

I have multiple properties that AHS covers for me and as far as I'm concerned, I haven't had a problem with them. The process for submitting claims was fine. They got a lot of call volume, so I was on hold for a while. But other than that, once I get somebody on the line, they do get something done. Their rep was very nice, courteous, and knowledgeable. The contractor who came out recently haven't come back yet to complete the problem but they told me one time that they’ll call me back and tell me they're going to try to get out today, maybe tomorrow to do the work. But they haven't done anything yet.

I had another home warranty company before and didn't like them because I put in a couple of claims that they disapproved, saying the units that were failing were too old, so they wouldn't replace them. So I contacted a couple of people that I know and they gave me a couple of references to people who have AHS. I contacted these people and they said they're more than happy with AHS. They had no turn-downs and AHS never said anything about the appliances being too old. That's why I went with AHS. I would recommend them.

One of our two houses has American Home Shield. We've submitted two claims to them and both times, we had results the next day. There were no questions and they did a wonderful job. They came out and recharged the air conditioner. We also had a dishwasher repaired. Everything was good and I was happy with them. Both contractors that were sent to our home were professional and did a good job. Since the repair, they've been working great and I would recommend them.

After paying American Home Shield for 17 years they denied our claim of fixing or replacing our AC unit. They are a scam and I am going to let people know.

About a year ago, my air conditioning died so I submitted a claim with American Home Shield. After six or seven service calls and three weeks without me having air conditioning, they replaced it. They didn’t want to pay for it initially and as a consumer, I had to be persistent. They messed around so much and eventually, it ended up costing them more money than it should have. Nevertheless, having American Home Shield gives me peace of mind.

Back in Jan. 2016, I contacted American Home Shield because we had water pouring down in my son's closet from our upstairs bathroom. The representative was pleasant and advised - they would send someone out ASAP! Three days later a plumber from Discount Contractors came to our home. He cut a huge hole in the ceiling, climbed up into the ceiling and said "You have a pipe missing from your tub" (how is that even possible?). The plumber called AHS and they denied our claim but wanted their $125 deductible. The plumber then goes to his car to call Discount Contractors and get some tools and then tells us in order to repair the leak it would cost $550+. We call AHS back and they said there is nothing they can do for us. So we pay the man, then he says he can't fix the big hole in our ceiling, AHS will do that!!! Then 2-3 weeks later after calling 3 times, AHS sends a guy to patch and I do mean patch the ceiling.

We've had AHS for 20 years now and have had no problem submitting claims. My husband talks to their reps all the time, and he seems to get along pretty well with all of them. We've always had good luck with every contractor that they send. They always do a good job, that's why we have recommended AHS to friends.

This is the third home we’ve had American Home Shield, and we’ve been satisfied. We call in to submit a claim and they say that they would send it to a service representative. And they'd call in and would fix within three to five days. Sometimes they need parts so it takes a little longer, but overall it’s been satisfactory. Our most recent claim was for the air conditioning and they sent people out to fix it. Their reps are professional and some of the contractors had been professional but one or two haven’t, so we'd request another one and AHS would do our request. Everything’s working since the last repair or we’d be calling.

I’ve been with American Home Shield for years and I’ve never seen a better company than them. They're fabulous and I love them. They’re on time, courteous, and did great jobs. I recently had them repair a kitchen fan and submitting the claim for it was not difficult at all. They fixed the issue which was a bad wiring.

I submitted a claim to AHS for my water heater and it was a bit challenging. I tried to call and the lines were busy for a couple of hours. I couldn't get through so I went to their online process, then the online wasn't very easy to navigate. I ended up calling again and I finally got through to them via phone. Our water heater kept breaking down and I kept insisting to American Home Shield, that the water heater needs a replacement because it's over 10 years old. When I got a hold of someone in the department, the person who answered the phone said that I need to move it up to a supervisor. And when I talked to a supervisor, I explained I have four children, had no hot water for two weeks and needed to get somebody out immediately. The subcontractor at that time had told me it was going to be another week so I told AHS to do something to expedite the process but they would not. They said it's up to the subcontractor.

My washer went out. I tried to submit the claim online myself and it wouldn't go through, so I had to chat with a claims representative, Michelle. She took care of it fast and she's really good. The contractors have always been good. After the repair, everything seems to be holding up fine.

I recently had American Home Shield come in and replace nine smoke detectors throughout the house. Calling in the claim was a very simple and pleasurable experience. It was really easy to get through the system. Also, the contractors arrived on time, called to make appointments real quick, and were on time with their follow-ups as well. The repairs are good so far and they did a great job.

Until now, I have been a very satisfied American Home Shield customer. However, now I am disappointed and livid. On 3.12.16 I called to report that my heat pump was not working. The service person couldn't fix it. AHS sent a contractor for a second opinion. I told them that the contractor they named was located 5 hours from my home, but they explained that he had a local office. From 3.15 until 4.8, on the many occasions when I called for a status update, AHS told me that the contractor needed to call them, and the contractor's receptionist told me that AHS needed to call him. Each party promised to call back but never did. Eventually, AHS said parts were on order. The contractor said AHS had not contacted him. On April 5th, finally the contractor's receptionist told us he was in town, and he did call back -- to be quite rude, and say that he was only supposed to do a second opinion, not the repair.

The last time we called was for a heater. It was a big problem. AHS sent out several people and no one knew what to do with it because it’s a dual stage, which is an older unit and which means it doesn’t kick in. It has different levels of heating. The last technician they sent out knew exactly what it was, how to fix it, and took care of it so we were very pleased. The contractors sent were all very polite and professional. They cleaned well and it was impressive that they cleaned as they were coming in. They would put things like mittens over their shoes to not make a mark. The claims representatives over the phone were very courteous and helpful. We're very happy and satisfied. As a matter of fact, I sent in the renewal a couple of weeks ago and AHS already cashed the check so we’re on for another year.

I've had AHS for years and it has been very easy dealing with them. I usually submit a claim over the phone because every time I go online and put my cellphone number in there, it's always confusing as I have two homes. So I find it better to call and talk to a human being. My most recent claim was about my air conditioner. So far, the contractors they've sent have all been terrific. I haven't had a problem with any of them. Usually, if it's not fixed, they figure out what part they need and they're usually back within a day or two. However, I had a bit of a problem with them last summer when it took us a month and a half to get my pool heater all corrected which eventually got replaced. Other than that, it was effortless.

I recently had no heat on my heater and put in a claim with American Home Shield. I picked up the phone, talked to a lady, then she sent their guy out, and the heater's fixed. Very simple and easy. The first contractor that they sent was not a nice person. He left all his garbage all over the floor. And, after two days, the heater blew up again. The guy put whatever he had to put in. He crossed the wires so it burned up. So again, I was with no heat. I called AHS back and relayed the whole thing. They sent out Value Heating Service, and I highly recommend them to anybody that needs heater service. They were so sweet and nice.

My claim is to repair a slab leak and submitting it was very easy. However, I'm disgusted with the contractors that AHS hire. They're gouging the amount of the bill and AHS is unwilling to help.

I had a problem with the water heater and I submitted a claim to AHS over the phone. The process was very easy and everything was taken care of in a timely manner. The contractor they sent was prompt. It was a difficult installation and he handled it pretty well. The water heater was five feet off the ground in the laundry room, so it wasn’t an easy swap out. He had to work pretty hard to get it but he was very good. The water heater has been performing top notch since the repair.

I've had a great service from American Home Shield. I had issues with my stove and refrigerator so I went online to file a claim and the process was easy. I got a phone call within 24 hours and they came right out and fixed it. It took a couple of weeks to get the refrigerator right because it was a trial-and-error deal. The technician was very knowledgeable. He knew what he thought was wrong but when he got in, there was a lot more involved to fix the problem than what we had initially thought of. He stayed with it, kept ordering parts and after five weeks, he got it fixed. Now it's working great. AHS gives you confidence or security in case something might go wrong at your home, basically like any insurance that you might have.

It's been a good experience we had with American Home Shield. I was there on the last service call for air conditioner repair, and it was a good one. The technician was really great. We called them and then they confirmed our service appointment with an email. Everything was nice, simple, and uncomplicated when we phoned the reps. The contractor that came to our home was very professional and on time. The air conditioner's performance since the repair has been fantastic.

Submitted claim on 3/30. After 3 calls into the service department, no follow-up from AHS. I have yet to receive service.

Called AHS for a plumbing problem and was told a plumber would contact us within 24 hours. No plumber called, within 24 hours or ever! Emailed the company and no response from company. No follow-up from company. After two days called our own plumber because the problem required immediate attention. Called AHS to get reimbursed for the plumber and was told because I did not call to get approval they are unable to reimburse. I explained that AHS did not follow-up with me, and of course it would be my problem. I will not recommend this company as their customer service representative has a 'canned' statement and basically could have cared less. My fault for not getting prior approval on using another plumber. I get that-my complaint is AHS did not follow up.

A couple of months ago, we filed a claim for our oven. Some kind of igniter went out and we had a hard time finding somebody to come to the house to do it. I ended up having to find a vendor. We’re in Ocean Shores, Washington, so it’s not like there’s ample vendors to assist us. Every time something’s gone down, I have to wait. For the dishwasher, I had to wait for five weeks. For the oven, it was almost two months. Unfortunately, it was during the holidays. But I was compensated for it by AHS. I’m glad we have the insurance. We’re satisfied and would recommend AHS.

The last time I called American Home Shield, my double oven was not working properly. The claims reps took care of me. The contractor they sent was cool. I offered him a beer, but he wouldn't take one. Everything's great and still working. American Home Shield is the best thing I ever did and everyone should have it. In fact, I recommended them to a friend and he's getting ready to sign up soon.

I had a hot water heater replaced by American Home Shield without any problems. Once I made the call, they had somebody call me within a couple of days to get it repaired. The contractor that they sent was very professional, let me know what he was doing and what was going on. My only issue is that the renewal process really ticked me off. When I renewed, my payment is $80 more than what it was when I first signed up. When I called to know how much the bronze package is for my townhouse and gave them all the specs, they gave me a price of $380. My renewal was $455 compared to $380 for every new customer that comes in. They told me that my realtor got a discount, but she didn’t. I didn’t like to be lied to. My realtor had nothing to do with it. I am both satisfied and upset with my experience.

My most recent claim with American Home Shield was the furnace and submitting the claim and the claim process were fine. I called and told them I had a claim, and the technician came. The representative that I spoke with was very nice. The contractors that came to our home were very good. They did a good job and had excellent attitude. Since the repair, the furnace has worked well.

My AC broke soon after I moved into my new house. I called American Home Shield. They sent a company that lied about everything. They told me that they needed to order a part. After a few weeks and speaking to the owner, they finally came back to repair it. The technician stated he looked online, called GE and the owner and no one knew how to replace the motor. He left and I called American Home Shield. The contractors told them that they need to order a part. I was told that they have to hear from the contractors about what's going on and not me. I called the owner and he stated he would come view it himself. The owner came the next morning and did not know how to replace it also. He stated that he would need to break a part and replace the refrigerant to replace the motor. I would be out of pocket almost 500. Then he lied to AHS and told them it was contaminated.

I’ve used American Home Shield for the pool and range top. I call them then I get a return call. I told them what I wanted for the pool then they assigned a person to come down, look at it, and replace the pump. For the range top, they suggested to replace it but we wanted an upgrade. We paid the difference between what they were going to pay and what we wanted so that worked out fine. I have not had any problem with the times I’ve used AHS. I’ve had a good experience with them and would recommend them. I plan to renew it.

I made request for the repair of a gas and a water leak in my basement. AHS referred a plumbing contractor that made the assessment and called AHS to confirm coverage. Because the water leak was reported as 'sprinkler line' (even though the water leak in question was inside my basement, within the concrete walls and not outside the house and not in any of the lines under the lawn or in any of the sprinklers in the yard) it was denied.

About two weeks ago, AHS came out to work with my microwave. They had to put a new part in about a month before, but apparently, two wires were stuck and went out. So they fixed it, and it was good for about two weeks, and it went out again. They're supposed to be coming out again on Friday to see what's up with it. My microwave is about 12 years old and may be on its last legs. Most of the time when they fix it, it's fine. But if you're dealing with an old appliance, you put in a part and another part will go out. So I don’t assume it’s their fault.

My experience for my most recent claim has been very unsatisfactory. I have a very old HVAC and it's still not fixed. It's been almost three weeks. I've been going back and forth with them for quite a long time and they were trying to resolve it with email. It's taking them so long and I have been very frustrated this whole time. Their reps were friendly, but they're not very knowledgeable. The contractors were very truthful in telling me that it was not fixable and that I needed a completely new unit but American Home Shield was only going to pay for the heat coil and I have to come up with the rest of the money. I’m not going to allow them to do it anymore because I have found somebody else to fix it. I am very dissatisfied with American Home Shield.

I have been trying to get my stove repaired under my AHS contract since I submitted the claim 4 months ago. The appliance repair company has been out twice and cannot repair. Every time I call AHS they give me the runaround blaming it on the appliance repair company. Multiple excuses - repair company didn't order the parts correctly, repair company cancelled the work order, AHS needed to get a second opinion (repair company refused to work with AHS), parts are on order, parts are backordered, repair company needs to reschedule, etc. I've heard them all but they're just trying to avoid having to replace a $2500 stove.

I like AHS. I submitted a claim online for my air conditioning. The next day, I got a phone call from the contractor coming out to do the repair. The contractors who came were great, easy to work with and took care of the problem the same day. When I had a problem with some contractor who didn't want to respond for a period of time, AHS found me a different one to come out and the next day this contractor was out. AHS is very responsive.

Let me start by saying this is probably the single worst experience I've had when it comes to customer service. There is no accountability to what this companies reps say and absolutely no follow through. This all started back in Sept 2015, I contacted AHS because my refrigerators ice maker wasn't making ice. A simple request I thought but has turned into a nightmare. This first scheduled appointment Sears came out and attempted to fix the issue, they determine they need new parts to fix the issue so ordered the parts and then schedule a new appointment to install the parts.

American Home Shield (AHS) has horrid customer service. I was up to date on all payments for a home warranty and I called them for a plumbing issue for my home in the Los Angeles area. The first plumber they sent took three days to call to set up the appointment. They showed up and found a bad Whirlpool motor. They said they would take it and return with a repaired motor in 2 to 5 days.

I've a AHS warranty covering our home, but any problem we complain they say "That's not covered." I've a wine cooler which is making lots of noise. They said while buying the contract that wine cooler is covered, but when I wanted service they said that if the only problem is noise then it is not covered. I would not recommend this contract to anyone.

We’re really happy with our most recent claim with American Home Shield. I had a couple of them going and one was for the dryer. It all worked out great. Submitting the claim was an easy process and I did it by phone. It was very good with their rep and we were happy with their contractor. The dryer's working wonderfully. It was a very satisfactory experience. We checked out our contract on this house and we're very pleased. We'll be renewing it at the beginning of next month.

American Home Shield is great and I love it. I just go online to request for repair or whatever I needed, then they send the person out here, and I pay the $75. That's all I do. Recently, I filed a claim for the repair of the garage door opener but my husband wasn't happy with what the tech said about what's wrong with it. So they sent a second person out, who diagnosed it right and fixed it. Other than that first guy who gave the wrong diagnosis, every other contractor who came out here has been great.

I have been a consumer of AHS for a while. When I called in because my spa pump went out tech came to the home (I paid the service fee). He then informed me I wasn't covered. So I called AHS back and asked, "Am I covered for my spa yes or no?" Attendant said, "Yes. I will send Tech out again" (within 30 days). Again Tech said I wasn't covered. I called AHS back and asked again... "Is my spa covered??" (Again I was told yes.) I pay extra for spa coverage. Frustrated by now I called out a local company to diagnose the problem and was told the pump burned out... I thanked him and called AHS. Again... Today I learned that AHS considered my spa a Jacuzzi And it's not covered, and they insist I pay for the second call out of the spa Tech... No. I do not feel I am required to pay since each time I called AHS to ask if I was covered and each time I was told yes. AHS will lose this customer due to misinformed sales personnel.

Terrible vendors, terrible office support (on hold 1 hr 45 min) to speak to supervisor. Vendors they use are unreliable. We have had 8 visits in 4 months on same appliance. They show up hours after scheduled appointment time, they assess problem, say they have to order part which is usually 10 days later, then they call with part and then tell you they can't make it for a few more days to install part. After that, you now set up another appointment to repair and they still show up anytime they feel. After numerous repairs our dryer still breaks down every two weeks!! They will not honor warranty and replace the dryer. We have had AHS for 4 years and have never needed anything and now that we do, a need a new dryer, they won't replace! Stay AWAY & Save your money!!

If you are approached by AHS, RUN as soon as you can. I like to state facts, so I will keep this one simple. FACT 1: Dishwasher leaking and request placed online 3/21/2016. FACT 2: Technician from GE arrives, turns on nozzle. States nothing was wrong with the dishwasher. FACT 3: Ran the dishwasher on 3/27/2016. Leak turns into a flood. FACT 4: Placed another request over the phone 3/27/2016. I was told that a technician would not arrive until the follow week. FACT 5: On 3/28/2016 kitchen is completely flooded. Service request ticket now placed in escalation status by AHS. FACT 6: Technician #2 from different vendor arrives 3/29/2016. Says cost to repair too high, and the dishwasher should be replaced. FACT 7: Technician #2 turn nozzle on to dishwasher, cabinet and kitchen flooded again. FACT 8: Called American Home Shield 3/31/2016. They have not received any information from the technician.

The fan went out on the heater. I called AHS and a heating and air conditioning company called me. I was asked if I could find the name of the heater, which might speed the process, and the tech can bring a fan and motor with him. He did and the heater was fixed the next day. I paid $75. They surprised me that they were as prompt and as efficient as they are. I got the first year as part of the contract when I bought the house, and I didn't think much of it until I needed them. Because of that experience with them, I renewed the contract.

I have had the policy for 9 months. I have filed 3 claims. Claim 1. AC not working. Called in a service request. Waited 11 days with no AC in the Florida heat, in August, for a technician to arrive. After many, many phone calls to American Home Shield I finally got service. The tech spent less than 15 minutes making the repair. I was beyond irate. Claim 2. Kitchen faucet repair. Tech was out the next day and couldn't have been any nicer. Claim 3. Called in a water leak. It's been 18 hours with no running water and I am still waiting to get an appointment. I called American home shield and they say "the tech tried to reach you 4 times and was unable to leave a message". BS. I have been in the house, next to the phone, which is not only in working order but has caller id and voice mail. No you didn't call me even once let alone 4 times. Will absolutely not renew with American home shield.

During my 15 years with this company, had good experiences with things like leaky faucets, plumbing. High deductible IMO. Beware however... when it comes to your AC and heating, they will not even consider repairs unless "up to code" which most are not. IMO, they do NOT want to pay for AC repairs! I paid thousands of dollars to them in my years with them, mostly because of wanting my AC warranted. I got out, and am now looking for a new provider.

I had a claim on the air conditioning last summer with American Home Shield. I received one call from the rep and she explained what they would pay, and that was fine. The contractor that came finally found the problem and fixed it after about three years of coming out here every year having to put refrigerant in it. Their contractor said I should think about replacing it, but I’m not just going to go with them. I’m going to get estimates from three or four other people in the area. Moreover, it was 90 degrees in Oregon last week and we had to turn it on then. Now, it’s working fine because we turn it on at night to keep the house really cool. And when we leave, we turn it on to make sure it stays cool in here because it’s a mobile home and it can get hotter.

The most recent one was for the repair of our microwave. The contractor was knowledgeable, clean, courteous, very friendly and gave great customer service. The microwave's been fine since the repair. I have no complaints about AHS at all. I've had a perfect experience. I'd recommend them to anybody who asks about our home warranty program.

I had a plumbing issue and submitted a claim to AHS. They were quick to get someone out here. Once I showed the contractor the tub, he agreed that there was a hole going through the brand new tub and that's where the leak was coming from. It took him about five minutes to do that but he couldn’t fix the tub, and I had to get somebody else because, as I've been told, plumbers don’t fix fiberglass tub. So, I paid him his fee and he went on his way and then I called somebody that I knew who could actually fix it.

When we bought the house in June last year, we had some plumbing problems and leaks that were revealed during the inspection. American Home Shield sent people out to take care of those and there were some problems getting them done because of where they were. They had to come out a couple of times to do it. But American Home Shield was very involved in taking care of things and getting people out there. They were very responsive and they did what I expected them to do. I was really satisfied with them and I am going to renew my policy this year when it lapses at the end of next month.

One day in middle of a particularly hot summer we heard a loud POP outside and our AC system died. We called American Home Shield (AHS) and arranged a service call through them. A local AC repair company arrived and recommended replacing this 30+ year old Borg Warner system (which appeared to be the unit which originally came with the house when it was built ca. 1979). I called AHS for authorization to replace the system, but they stated they would only reimburse the cost of repairing the defective unit, which according to the AC repair tech would simply be a band aid fix that would be needed again in the near future.

The first gentleman that we had in the home (10 years ago), came in and screwed up our furnace. We took him out of the house and called American Home Shield, told them we didn't want to see him again. He was removed from their list. Despite that, having AHS has been absolutely fantastic. When I filed a claim for our water heater, the callback was very rapid, within the next day. AHS representatives have always been more than gracious, very interested in our problem. And the guy was out the day after the call. He diagnosed our problem and said he would replace it. He fixed it like he said he would and took the old water heater, which we didn't have to dispose of. His work was quick and efficient. We're very satisfied with them that I recommended them to a neighbor just the other day.

The motor went in the air conditioner, and this guy sent by American Home Shield went up and fixed it. It was probably an $800 job he estimated, and I got it for $75, the house call plus my premium. The guy was an expert with what he was doing, did it as quickly as he could, and did an excellent job. So it was a good experience. I submitted the claim over the phone and it was very simple. However, I've had three experiences with them and there was one guy that wasn't great but two of them were excellent. Also, I didnt like how aggressively they came after me to renew the contract. It was just over-the-top renewal information, starting way before the contract was up.

I have been under contract with AHS since 4/12/2002. 4/2/16 woke up to water heater leaking in garage. Plumber recommended by AHS, found on Angie's List, wrote on receipt that Heater is in "good" condition, but recommended repair of piping not covered by contact. AHS representative advised heater in "good" shape and the cost of non-contracted repair is $350. I declined. Plumber turned water off to house, apparently unsafe to leave on and left. Called Hiller Plumbing, who immediately showed me the corroded Water Heater, advising replacement immediately. I am legally blind and very disappointed that AHS would co-sign with a unethical company, once again. Had a similar experience with AC repair and AC still doesn't work! Will be calling that one in Monday. Complained to AHS there - looking up a plumber to give a 2nd opinion. If they agree w/ first guy I pay another $75.

It’s been a while since we’ve had to make a claim with American Home Shield. So far, I’m extremely pleased with them. Submitting a claim is easy, and most of their techs have been very pleasant and professional, but there are two that are never allowed in my house ever again. One was a business out of Harris County, Harris County Appliances. I had some extra washer parts at my house and I told them they could use them to repair my washer if necessary. Instead of giving me back the parts that I have paid for that they did not use, they took those with them. The other one was a gentleman who did appliance repair on washers as a side job, but it was hard to schedule for him to come to the house and he still asked me for a tip. They're not welcome here anymore and I don't care if there's nobody else in town. But other than that, Green’s Appliances, the plumbing company, was extremely professional, polite and on time. I had no trouble with them at all.

Living in FL where air-conditioning is heavily used, we thought having a home warranty that covers our air-conditioning units would be beneficial. Unfortunately between paying the $75 service call fee, sometimes having to wait 48 hours (in sweltering summer heat) for the service repairman to show who would then patch it up for another year when really it should have been replaced. After several "repairs" we were told that we would have to pay for the replacement freon, which had completely leaked, & would amount to approx. $1000. At that point we elected to replace it, at our own expense of course.

The latest claim I submitted with American Home Shield was with the water dispenser. The water wouldn’t come out at all, and they had to put a heater element in because the tube to the water was freezing. They tried one thing the first time and it didn’t work, so they came back with another part and it’s been working since then. I’ve been using this particular repair service. When AHS tells me I have to wait a week with Sears, I ask if I can use the other repair service and they let me go ahead. AHS has been great. They notify me by email and a written letter, and I pay for the deductible.

It was a very hot day a couple of years ago when my air conditioner went out, but I got somebody to come out and take a look and fixed it through American Home Shield. I called them up on the phone and they referred me to somebody that was a contractor or a fixer. Then they called me back and we set up an appointment. He came by the house and fixed it that same day. It was very easy and they did really good and it has been working fine fine since the repair. The contractor that was sent was very personable, sweet, nice and I was very happy with him. Then I had the same guy come out and put in a whole new unit through his company. With American Home Shield, I have a good feeling that if anything breaks, it's going to be easy and they'll get somebody out here right away. I feel confident and satisfied that they are covering everything I need to fix anything that goes wrong.

I looked at a lot of the insurance companies before when I was buying this house and I chose AHS. I haven't been unhappy with them apart from my only complaint which is that it doesn't feel like the contractors associated with them are anxious to get out to take care of the problem. When I call AHS to tell them I have something going on, they say that they'll have a contractor call me within 24 hours. But when the contractor calls, they say they can't get to me right away. The contractor doesn't come out the next day so I end up waiting anyway. Other than that, AHS is a great company and I would absolutely recommend them to a friend.

AHS have been very good. When I filed a claim for my stove, the AHS rep was courteous and friendly. The contractor who came was looking at something else and I had to explain what was wrong but the repair was good. A few years back, some of the contractors they have were not very good and were marginal, but the followup from AHS is extremely good. We like American Home Shield.

The most recent claim I had with American Home Shield was the blower inside of my heating unit. I called them and went through the prompts. They gave me a telephone number and the name of the company that they would be sending out to make an appointment and repair it. The subcontractor who came couldn’t fix it and had to order a part. Then I had to call the subcontractor company twice because the first time, the person put me off and I gave them time. I left messages and they never would talk to me. I got the impression that they were not a very well managed company. They were going through some flux either with technicians or routing, and they weren’t here from the city.

My daughter had a situation with her water heater. She has three small children and trying to get anyone out there to take care of it was a nightmare. The first company the dispatcher was extremely rude. Yell at my daughter and hung up on her. And when my daughter called back she told my daughter that she was just going to lose her tag or she could wait three days to have somebody come out there and look at it. Finally when somebody came out he was extremely unprofessional and my daughter ended up calling American Home Shield and telling them she does not want them back in her house.

We had a hot water heater blowing water out the top. It was a Saturday morning. We shut the main waterline off then called American Home Shield. They gave us a number to call for a plumber - no answer after 5 attempts. We called AHS back. They tried calling a different plumber - no answer. We were told by AHS it would have to wait until Monday but under the circumstance at hand we couldn't wait. So I went to our Lowe's and bought a replacement hot water heater and removed the old one and installed the new one. We sent in a request for reimbursement and they are refusing to reimbursement because we went out of network.

We had this service for 3 years and we use it twice. Both times were a nightmare. Simple thing - hot water heater went. We called the company LITERALLY DOZENS of times. You get put on hold forever and they promise to call you back (this happened SEVEN TIMES) and they never do. The plumbing company that eventually came out said this is the worst company and their goal is to find ways to determine why the event is not covered. The plumber capped the pipe and left and we never heard from them again. Again another round of unanswered calls to AHS. We were without hot water for SIX weeks. AHS could then not find another company to put in the replacement heater. We gave up and paid for the service ourselves. AHS promised to reimburse a token amount (they promised to send us a check that amounted to 1/3 of our cost). 2 weeks later they send us a letter that then reneged even on that promise. This company is a total SCAM.

I have been a customer of American Home Shield for almost 11 years and when I was finding things not covered by my policy I contacted customer service and ask about my options to change my policy. Upon their advice I cancelled my policy and was given a new one (I never lapsed in my coverage). After putting in a claim for my refrigerator and initially being told they would replace it they then told me due to a pre-existing condition my refrigerator would not be replaced. I am very displeased also with the way the purchasing department treated me and the accusations of being a liar, a cheat, and a swindler. I never tried to cheat American Home Shield but did what I was advised to do by their own customer service department. I have only used my policy a few times in almost 11 years and expected to be treated much better as they tell me I am a valued customer.

Broken promises. I called to get a service on a stoppage and the company the chose for me did not bother to call and let me know they weren't showing up. I found out by calling them. When I asked if they would send someone else they said, "Yes. The same company on Monday" (3 days later). I asked for another company but that put me in the same boat. I asked to speak to a manager but no one bothered to call ever. I had to pay for my own plumber instead. When I called back and asked about another problem stemming from the original call (I have a leak and no water) I was told it would be 3 days before someone calls me. But it's not an emergency if you have NO water in your house for 3 days. I tried canceling my service but when they transferred me, that department was closed. Very frustrated!

We had a stopped up sewer line and because it was the main line, the whole house was blocked up. I submitted a claim with American Home Shield on a Sunday but I didn’t get a confirmation email until the next evening. The next afternoon, I hadn’t heard from AHS or the plumber so I called my own plumber and they came out and fixed the line. We were really inconvenienced and that experience with AHS was aggravating. But, I won’t blame it on the plumber because AHS was late in getting the work order.

Ten days without air is hard in Miami! I have, supposedly, an agreement with American Home Shield. They sent to my home a service called "aaa All Brands Appliance". The owner, Johnny and his brother Rafael, have different excuses, but my apartment does not have air! They have problems to find the first piece, the compressor, but also they have bad luck (me also), because the fan in that moment burned suddenly! Now, after 10 days, they are trying to connect by Internet to ask the piece but their Internet is not working! At the same time their truck burned itself! I asked to American Home Shield to send me other service without inconveniences like aaa All Brands, but the employee told me "You are under contract, you have to wait for them." I tried to speak with the supervisor, is not available! How long do you believe I am going to wait?

It's been so long since I've had to use AHS. Techs came out fixing the thing I had the need fixing and did a good job. Overall, AHS was great and helpful.

My first claim with AHS was place on November 2015, when my dryer stopped working. I will agree with the majority of the reviews that their customer service team is very polite and professional, however it is now almost April 2016 and I am still without a dryer. In Nov 1st tech came out and diagnosed the heating element needs to be replaced. Part replaced in Dec. Dryer stopped working two weeks later. After the holiday tech 2 came out and said the thermostat needed to be replaced. One week later unit stopped working. Feb tech 3 from same company came out and said unit needs to be replaced. Called in to customer service who scheduled for Sears to come out for "a second opinion". Sears came March 1 and said motor is shot, need new unit. Stated the report would take 24 hrs. I placed at least 10 -12 calls to customer service who quoted the same, "We have not received anything from Sears". Called Sears who stated "We sent it."

I have American Home Shield for about a year now and haven't had to file a claim yet. I had a problem paying them monthly, that they couldn't take it out of our bank account. They had the old account and we kept updating it every month but the following month they would try to pull from that old card number. It took about four months to resolve but during that process they were courteous.

I've been a member at American Home Shield for about a year. They were a recommendation through the mortgage process. I haven't had to use them yet, but so far everything's good, including communication.

I had issues with my refrigerator where the ice maker wasn't working because there was something wrong with one of the tubes. I submitted a claim with AHS online and it was easy. Although somebody had to come out and fix the fridge again, it's been fine since then. It was very good and I was happy with it.

American Home Shield has been excellent. My most recent claim was about our garbage disposal, and submitting it over the phone was very easy and done very quickly. The rep was very professional and respectful. The contractors were really good too. It was an exceptional experience and I was very thankful.

I submitted a claim over the phone to AHS about my electric water heater. I've always had a good service from them but the contractor came unprepared. His multimeter's battery was dead and he didn't have a spare battery. He said it was an electrical problem that has to be referred back. But when I called the company up to find out if they were gonna come, they told me they don't do electric for repairs, even though they have a department, they only do it for an install. He also lied to them and said he used a wire with a live bulb on it but I had one of those testers, so he wouldn't be needing it when I had one.

A week after my problem their technician finally made it out. AHS called me a few hours later and offered me a cash in lieu of repair option which I accepted. They stated it would take 1-2 days to process. Coordinated replacement of my air handler rather than paying hundreds of dollars on one part on a unit >10 years old. Called Monday. No information on completion of cash in lieu. Called again Tuesday to AHS, no update. Called AHS again Wednesday, was told they would call me right back-never called back. Called again Thursday, the lady stated they had not received the price on the part to complete the cash in lieu option, she stated she would fix the issue and call me back-no return call. Called Friday, customer service agent told me my part was in??? I said I went with the cash in lieu option, she stated the part was ordered on Monday (after I agreed to the cash in lieu option) and that my only option was repair.

Buying a new home we decided to get American Home Shield Insurance for our new house. After about 6 months our kitchen sink started to drain slowly, so we called American Home Shield. The first plumber came out. We had to first pay him $75 before he trashed our kitchen and really plugged up the drain. Said it was tree roots. (Not true.) The second plumber could not clean it out either and said he would be back with a bigger auger. Said it was grease. (Not true.) He never call us to come back. So I called AHS to hear what was to happen next and they said they do not cover grease in kitchen drains. We went round and round w/o any help from them. We were on our own. It has now been 20 days w/o a kitchen sink. We called Roto-Rooter and they discovered that a elbow pipe in the house had corroded and came apart. In 2 days we were fixed and had our sink back working. AHS turned their backs on us.

For the most part, my recent claim with AHS worked out well. Submitting a claim started out easy. I call the number, tell them the problem and they send out a service man. We had one problem with our central heating; it's a heat-air combination. They came out and then it was rusty inside the appliance, but they shut the door and said that they were done and weren't fooling with this. When I had a local service man come up, all the problem was that the drain pipe for the AC when running was stopped up. He unplugged that and the problem was gone. That little episode cost me quite a bit of money but other than that, it's been pretty good. The techs that came have been fine. It's an older house and the AC's an older unit, but they've kept it running.

The serviceman was very specific after his assessment to cost out parts to repair and even gave me a figure. 3 days later and 5 different depts. no one knew anything, even stating my contract hadn't started yet after paying $644 a year for 10 years using AHS 3 times. And no end in sight.

I had a problem with the shower wherein the knob for hot water was not working. I called AHS and the rep was helpful. They set up the appointment and sent out two contractors. The first contractor came out twice and he wasn't all that knowledgeable, unlike the next guy I had them send me who actually had come out to my house once before. Once we got the right person, the performance of the repair was absolutely fine. Every once in a while I get a contractor that's maybe not quite as good, but overall most of the people they send out are fine. American Home Shield has been helpful in terms of dealing with things that go on. I have no problem with them - they got the job done.

We submitted an over the phone claim for the dishwasher and it was handled very well by American Home Shield. It was a bit difficult because of them being able to get the dishwasher from the manufacturer but it wasn’t American Home Shield's fault so the experience has been overall very positive. They replaced the dishwasher. We’ve also had very good experiences with the contractors they had sent on several different appliances.

We've been having issues with our ice and water dispenser for the past few months. Both the ice and water have a foul taste. The service technician came out and determined that there are particles trapped in the water reservoir, and that it should be replaced. American Home Shield denied the claim (after paying our $75 copay and waiting weeks for a response from them). They denied the claim simply because our ice and water dispenser still functions. We liked to use the filtered water from the refrigerator for our 5 month old daughter when making her bottles, but now we're unable to do that. The taste has become so foul that we don't drink from it anymore. Definitely will NOT be renewing our services with them when our time is up.

A part to light the furnace needed replacement. We submitted our claim over the phone with American Home Shield and their reps have always been wonderful. There was a couple of other things we had and it’s always been so easy to deal with them. Having AHS is well worth the money and I would recommend them.

Recently I purchased a home warranty from American Home Shield (AHS) based on a sample contract received from AHS with their quote. After ordering I received an agreement from AHS, which had some major differences from the sample contract regarding coverage. Being an engineer myself, I could understand the implications of these differences of coverage. There was no mention about these changes from the sample contract anywhere in the documents sent to me. I was very upset with this, and cancelled the Contract. So my suggestion - be very vigilant! Compare the final agreement with the sample contract, based on which you ordered on AHS.

American Home Shield did a great job on everything we called them about except for the fireplace heater. When we submitted a claim for that, they recommended a company who did the furnace but couldn't do the fireplace heater because they don't do that at all. Why would AHS send someone who doesn’t do the job that we asked for specifically? Other than that, it's been great. I recently submitted a claim for my AC unit and they fixed it.

Never really got much help from them. They raised rates without notifying me and just billed us. Wouldn't refund once we found out, so we canceled. We're members for 2 years and they don't cover very much. They also select the service companies that conduct work on your home and you don't have any say about it.

I went online to submit a claim to AHS and it was very simple. The questionnaire was just two questions. The person that came out and checked my AC was knowledgeable, explanatory, prompt and professional. I appreciate him being prompt, upfront and honest in telling me everything that was going on with my unit, because it is an older unit. He explained to me that time is limited on some of these things and some things that I could do to prolong life of my unit. The AC has been working perfect after the repair. It was pleasurable because I've had some experiences lately with some contractors that left me bewildered as to how they stay in business.

I had problems with the renewal process with AHS. I thought about canceling and I was referred to the Cancellation Department which was the most inefficient organization. They said they’ll call me back in an hour but they called me back two days later. It just didn’t work out. Finally I got a call from their Renewal Department and I told them my situation. They offered me a good price which was the same as last year's. I wished they would’ve started there instead of ending there. I spent more than an hour either waiting on the phone or waiting for a callback. They ought to sharpen up their renewal process.

The drum on my front loading washer failed and a service man stated we would have to get a new one. After 2 weeks we got the approval and a new washer.

Contractor on time; completed work in a reasonable amount of time; left work space clean; great customer service.

Since everyone else seems to be having such great luck with AHS, please tell me what I am doing wrong. In 2012 my tankless water heater burnt up. It took over 1 month without hot water for them to finally decide to replace it. In 2014, it once again burnt up. This time they told me that the electrician did not have it wired properly. It was their electrician. So once again they made the repairs but I was without hot water for 2 weeks. Now again in 2016, it has burnt up again. They are telling me that the wiring is not up to code so they are not responsible for replacing it without additional fees incurred by me.

I submitted a claim recently with American Home Shield for our dishwasher. The claim process was very easy and efficient and everything worked out fine. I started it online and then got the chance on the phone. The representatives were very polite and knowledgeable and the contractor sent was excellent. Our dishwasher looks fine since the repair and everything worked out the way it should. It's what I paid for and what I got and I'm happy with it.

I couldn't speak to an AHS customer service representative. I had to sit and listen to their endless tape commercial. Also, the person I called for an air condition problem came out twice but couldn't fix it. So they got somebody else and fixed it. What's frustrating was the aggravation of trying to get somebody else on the phone. Furthermore, I'm retired and I will be 80 years old next month. I don't have any more money coming in and I don't see the need to pay $56 or $36 a month when I've already replaced the refrigerator and the stove as soon as I got here. I went to Home Depot and Lowe's and did my own negotiating. So most of the things that I would need home service for are taken care of. Now, when I need an air conditioning, I can do my own bill hunting, so I don't need to pay that much a month.

We had a problem with our A/C and they sent out a guy from TL Services. After inspection the guys said A/C needs to be replaced and that the insurance would cover it. Never mentioned missing parts or anything to us. When we called AHS, they started talking about missing parts and that they have a policy to not cover if something is missing parts. They same AHS had come for our A/C inspection six months ago and never mentioned of any missing parts. After reading online about these guys it seems like this is pretty common for these companies to not cover on the pretext of something such as missing parts or some excuse. I am surprised how this company has almost 5 star reviews here...

We like American Home Shield very much. They're easy to get a hold of when we have a problem and have responded in a timely manner. Even when there was a glitch, they let us work outside of the typical protocols so that we could get what we needed sooner. Our furnace started smelling and basically ate itself. It was horrible and really cold out. Because it was winter and we had no other heat source, AHS let us use other providers who could get to us quickly. We had to pay for it but we were reimbursed and there was no problem with it at all. I filed my claim over the phone and the reps were helpful. The contractor provided great and timely service. The previous furnace was not installed properly and so he fixed it, and it was good. We refer people to AHS all the time.

I had a kitchen fan that required that the fan motor be replaced. American Home Shield sent out 7 contractors and every one said, "This is easy, just order the motor and install." The motor was available through two vendors and could be delivered in two days. I investigated this about half way through this process and even one of the seven contractors did the same thing in my kitchen and informed me that "No Problem". They all left me with the following, "Once we get the motor, we will contact you." None of the seven contacted me and every time I had to contact American Home Shield to find out the Status and eventually (not immediately) send another contractor.

I had to have my dishwasher repaired so I submitted a claim to American Home Shield. I had the appliance fixed through Sears, and it took them months to fix it. But that had nothing to do with AHS as it was my fault. They assigned me someone else but I called them back and I asked for Sears to come and do it. Their rep was great. She was really, really nice and patient. She went through a bunch of other contractors they were willing to assign me to, but when I said I really want Sears, she said fine even though it was a longer wait for Sears.

My experience with American Home Shield has not been as good in the last year than it has before. It seems like submitting claims online isn't always possible, and when I call, the people that I talk to don't always know what's going on. In one of my claims, I had one person who sounded like he was high on drugs, it was scary. Then on the recent claim I made, someone came out, so I guess that one went through. The contractor checked the garage door and tried to, in a lecturing way, tell me that I don't know what I had supposedly not done. I had just purchased the house. He kind of admonished me that there was some maintenance I should've taken care of and if I didn't do it immediately, then there would be problems and the garage door would break.

My air conditioning system had a leak so I called AHS to submit a claim. They put a new pipe around but they have to come out a second time. And I said, “I heard you tell the people that I didn’t have to pay the $79 again so I’m not going to. And so, if you’re going to make me pay then I’ll find somebody else.” But it worked out fine. The technicians who came were very businesslike and knew what they were doing.

I submitted a claim to AHS about my heat and air unit outside. The rep was nice and was able to get me scheduled quickly. The technician that they sent was okay but he didn’t fix the problem. My unit is not working, it is still messed up. I would recommend them, but I'm just upset and disgusted that the problem is not fixed. I’m disabled and I also don’t have another $125 for them to come out and do anything right now.

When I had a plumbing leak, I called AHS to submit a claim. The process was easy and the issue was handled quickly and efficiently. The rep was quick and straightforward. The contractor arrived quickly and did his job. I was very happy with him. It was excellent. I've had three claims with them and it's been good throughout.

I had a plumbing leak in the back so I called American Home Shield to submit a claim. The first person they sent out didn't know what my house was made out of. He kept telling me it was brick when it's rock and he didn't really perform what I wanted. I called American Home Shield again and they sent another person out. He knew exactly what he was doing and everything worked out fine.

Requested AC repair and the company that they sent insisted that I needed another condenser at a cost to me for $2,400.00. The coil was leaking. AHS would not authorize the replacement. I received 2 separate outside opinions from respected AC repair companies and they informed me that I did not need an AC unit. I just needed the coil replaced. I am pulling my business from this company. I kept getting the run-around every time that I called AHS.

American Home Shield was wonderful. I had a problem with the hot water heater, and they came out and checked it. They found that it was bad and replaced it. It cost me just $75 for the service. The claims process is not so bad. I don't do the online thing so I call them for my claims and sometimes they're busy and take a while to answer the phones. But other than that, this last time, I had no problem. I would recommend all of the technicians they sent out except for one. But even at that point, he was not that bad. Just wasn't my cup of tea. The repairs were very good.

All I can say is I contacted American Home Shield early November (service provider arrived for consultation on November 3rd). We still are waiting for the correct parts to arrive almost 5 months later. American Home Shield ordered the wrong parts twice. I have contacted AHS multiple times only to be placed on hold (1 hour 8 minutes), offered excuses, offered $200 allowance for not performing the repair... on a Viking refrigerator and cooktop, are you kidding me??? This is a company I would stay away from based on the ineffective way they take care of their customers... In my opinion they take advantage of their clients by taking their money for a warranty contract and not servicing the client in an efficient manner.

I had a problem with the refrigerator. I called AHS and within 24 hours, I was contacted by a repair company and made an appointment for them to come out. I paid the deductible and the man fixed the problem. The contractor sent was very friendly, clean, professional, and confident. He knew what he was doing and got it squared away. He told us to monitor the panel in the back and if we see frost there, to call him immediately. But his repair fixed it. So far I've been very pleased with American Home Shield and very confident in their ability to respond to my needs. If I had to do it again, I would go with them.

I have been a satisfied customer for over 5 years, and until recently I had my pool pump break, and heater at the same time. I called to put in a claim. This was a Friday night, and by the time the first tech came on Tuesday, my pool was looking bad, so I shocked it. Well little did I know is that they check the water and if the chemical are not within specs they deny. I tried to explain to them that I had just shocked it earlier that day. Additionally the first tech told me that it was an electrical issue on both parts of the units that never touch water. This was confirmed by a second tech they sent out, but the same thing, water was not within spec. He also told me it was an electrical issue, but tested the water also, and that's what they went with.

Recently I've started having issues with my outdoor ac unit where the fan wasn't turning. I called AHS for someone to come out. A tech came out from Myers Comfort Specialist and fixes the issue and was gone and I had the $75 trip fee. Well that following Tuesday it was the same issue so I called AHS and scheduled another service call. The same company Myers Comfort Specialist came out with the same tech yesterday and now we're being told my dog caused the issues so the warranty will not cover it.

I’m from the old school so I like to talk to people when filing a claim. I call and state my problem, and the claims rep gives me a claim number. I wait for them to call me back with a repair person. The repair person calls me and we make an appointment. They come, I pay my deductible, and they do their thing. The repairmen American Home Shield send are absolutely superb. They do what they need to do and are very professional. I recently filed a claim for the ceramic stove top, and it was repaired. I also had an issue with a garbage disposal, and the repair person tried to repair it once and then when I called the second time, which was six months later, he told people that it had to be replaced and they put in a new one.

My last claim was for the dryer repair. I submitted it online first but the repair company called me back and said that they wouldn’t work on that specific brand even though they’d been assigned by American Home Shield. So I thought it would be easy to call American Home Shield and let them work it out from there.

I had to have my heating and air conditioning system replaced, so I filed a claim to American Home Shield. The process was easy and they sent out a repairman for the job. I had to call him back a few more times before he could work on it, eventually deciding to have the system replaced. He's really good and wonderful. He got back on time every time I called him. I’m happy and everything worked out great.

To be frank, you will be better off saving your money and paying for the home repair out of pocket anyway. I should have known the first month when it took them 6 times (yes and 6 service fees) just to fix my air conditioner. Just like they "monitor and record calls for quality assurance" I do too, and the lies, rude attitudes, over talking, outstandingly long hold times, and overall customer service are egregious with this "company". I have the call recordings to prove it. AHS plays off the subconscious fear of homeowners genuinely concerned for unforeseen circumstances happening in your home, just to conveniently throw a curve ball and tell you "We do not cover that repair" after you have paid a multitude of mandatory service fees.

My A/C went out in a rental unit for cancer patients. I called AHS and they referred me to a very poor A/C repair service. Their contractor wanted over 500 dollars upfront. A week later AHS called me and said they would need to cut a hole in the wall 2 flights. At that point AHS OFFERED me a buy out 350 - service calls. I accepted and I found a contractor who fixed it without tearing up the wall. Now AHS is changing the rules for the buyout.

I contacted American Home Shield because of basement toilet backup and sewage entering shower in basement. American Home Shield service Plumber comes out and unable to locate "accessible clean-out" for main sewer line. Plumber nor I am sure whether the house, due to age, have one. American Home Shield Plumber recommends pulling the toilet to access the sewer line for clean out. American Home Shield DENIES the service request because of the act.

American Home Shield is like every other insurance company. They try to resist you then you have to press for a little bit and finally, they do what they’re paid to do. The people that they picked to do the repair were all good people. The experience has been satisfactory.

I have been an AHS customer for about 7 years. Over that period of time, the company has turned into a disaster. The primary reason that I bought the service was to deal with HVAC issues. Initially, freon was included in service calls. The company now only pays $10/lb which is absolutely absurd for anyone who can actually afford to pay for AHS. I had a heating coil replaced just over two years ago that has failed again. As I recall the company used, it was a mom & pop company (minus the mom) that used a cell phone as a contact number. There wasn't even a company business location. It is not surprising that the unit has failed. I received a call from an AHS rep to inform me that the freon refill will be 10 lbs and that I am responsible for the balance ($750). This is as a result of faulty parts/work done by a subpar vendor that happened just over two years ago.

I called American Home Shield with a few questions and their customer service team explained it well -- how the warranty works and what applies to that part of warranty. I was pretty happy with that.

AHS have been good to me since I had them. I file my claim over the phone and never had any problem with the claims reps. One time when the central heating system knocked off again, the techs came back and repaired it again free of charge. They were also very polite. My most recent claim with them was the washing machine and Sears came out and fixed it.

I had a problem with our air conditioner and was 100% satisfied with the service I received from AHS. At first, they repaired it and had more problems, and so they replaced the unit. Great experience.

We had a great experience with American Home Shield recently when the man came and replaced the inside of our dishwasher. The contractors were very good. We had two different people and both were very personable and efficient. One diagnosed and ordered the parts while the other came out and installed them. We’ve had several calls over the year and they’ve all turned out to be very satisfactory.

I called twice to American Home Shield for two separate issues, but Veronica helped a lot giving me the update status on a dishwasher and water heater issue that I've been waiting to hear about. She was courteous and helpful explaining why she would be putting me on a hold or asking if it was okay to put me on a brief hold; she was pleasant and respectful in every way.

I should have researched what I was getting into. This company has zero follow through. Plan on being on hold for a minimum of twenty minutes without question. Be prepared that they will be rude to you. The vendors that they supply to you that come to your home have some of the worst reviews going back 6 years. American Home Shield doesn't care. Home Shield will not take care of you. Home Shield will not take any responsibility for the vendors that they supply to you.

We had air problems from an older unit, and while we would have hoped to have the whole unit covered and replaced, we were happy to reach a very amiable resolution.

I've been with American Home Shield for quite some time now. I got in them because they offered me an opportunity to cover not only electrical but all other different areas like plumbing and various appliances. They had to replace my heating and air conditioning unit, and once worked on my dryer and water heater. It's easier to go through the website when filing a claim. I've spoken with them on the phone and sometimes it's easy for an initial claim, but it's a bit harder when trying to check on a claim. One time I was on the line for a long time before I got them, but after that there's no problem and they called to check back. They also send the emails out real quick in terms of informing who's supposed to call and who's been assigned on the claim.

We had to get some work done over at the rental property and AHS did an excellent job. The process in submitting the claim was not difficult at all. My husband got off work when the contractor came over there and they were easy to talk to. Communication was great. AHS always sent the excellent mechanics out (air condition people). They did everything they were supposed to do, didn’t leave anything out. They were thorough in everything they've done. The repair was excellent and I'm very satisfied.

They either are very incompetent or the contractors they hire are very incompetent! I had had 3 service calls in my tankless water heater in the last 5 years. First time they finally put in new one after I went without hot water for 30 days. Second one the contractor said the first contractor wired it incorrectly and rewired it. I went without hot water for 2 weeks. This time I went without water 4 days, they scheduled a time to be there.

I recently called AHS to submit a claim for my air conditioning. The rep was very cordial, took down the necessary information and followed through on what he said. But I had a problem with the contractor that was sent. I explained to them that the air conditioning is not working. I could feel the air blowing but it wasn't cooling. He checked it and said that it's just old which I don't buy. I put it on at 3PM and the coolest it got was 79. I told him that it won't go any lower than 79 and sometimes it's higher than that. He said AHS won't cover it unless it's not working. I told him that it's not doing what it's supposed to do. He said that the problem may be the ductwork is seeping up. I asked if he can look at it up in the attic but he said he can't go up there.

AHS offered to replace or upgrade my appliance because repair parts are unavailable. If I upgrade using their upgrade service, AHS reduces the amount that they will pay towards the upgraded appliance and installation versus what they will spend to buy and install an equivalent appliance by over $500. I have provided AHS with an accurate analysis demonstrating this point. To date the AHS Customer Appliance Support has not responded to my request to correct their CIL amount. It is not logical that AHS will spend more money on an equivalent replacement appliance and then not spend that same amount towards the price of an upgraded appliance. This does not make good business sense or reflect good customer service. I agree to spend the price difference and extra sales tax to upgrade, but should not be penalized over $500 for using their upgrade service.

My dryer was stopping before the clothes were totally dried so I submitted a claim with American Home Shield. The contractor said it needed a new part of some sort which he got and put in. But it still wasn't working right. So he came back, did a little more work on it and now, my dryer is working right.

American Home Shield is out there, looking out for American consumers and protecting their homes and their pocketbooks. Their prices and services are excellent and the technicians have been fantastic. They've gone above and beyond to get things taken care of in an efficient manner. I recently had an issue with the refrigerator and the experience has been very good. However, the claims process is somewhat inconsistent because I got the impression that I can use the app for a lot of the things. But occasionally it directs me to make a phone call. So for the most part, it's good. It would be nice if things were really clear as far as what could be submitted one way and what could be submitted another way.

Two weeks ago we had our hot water heater go out. We call in a claim to this company and they send out a plumber. The plumber, who shows up way late, orders the part and a week later is back to put it in. The part is wrong. Five more days of waiting for the "right" part to show. Part shows up on our doorstep and is again the wrong part. Not only did the wrong part show but the plumber is a no show knowing that we desperately need hot water. It's been two weeks without hot water and when we call American Home Shield they tell us they will not do anything except call the company two days from now and check the status. Add those 2 days to the next round of shipping from the east coast and we are now looking at close to a month without hot water. I look up the plumbing company and they have hate reviews all over the internet!!!

I am totally happy with American Home Shield. Everything was good and since the repair my appliance works perfectly. I'm 100% satisfied.

We have had AHS for over a year. We used it once for a leaky washing machine and the service was great. A little over a month ago, our oven stopped working. We debated about getting it fixed or replacing, but in the end, called AHS. We put in the repair request, then heard nothing for several days. I called them back, and requested Sears to come out. The first vendor they set us up with never called.

I usually file my claim with American Home Shield over the phone. Their reps were all very wonderful, courteous and took care of us. Recently, I had a problem with my dishwasher, and the claims process was very smooth. The contractor called and everything was done and completed in a timely manner. I've been using American Home Shield since the 80s and I would never recommend anybody else for my clients. Most of my clients over the years have purchased AHS except for two, and they regretted it. AHS is the best company out there. The contractors are awesome except for one. I have a client and their heater went out. The contractor who did the work was not kind to them at all. It was a bad experience. Other than that, all the other contractors were wonderful.

The AC didn't work so we called American Home Shield. At first, submitting a claim seems like an easy process. You submit a claim, you call them three times, and then they tell you everything is covered except what you have a problem with. I have rentals and a lot of houses with AHS. At the end of the day, it takes about a month to get anything resolved and I always have to pay a huge out-of-pocket close to $1,300 to repair the damage because AHS is not going to pay for everything. It's never a smooth and easy process to get anything fixed through them.

I've had some plumbing issues and AHS keep selecting one particular local vendor that rips people off. So I have to sometimes ask them to send someone else other than these people. When my air conditioner broke, they told me that I was going to have to replace both my heating and cooling unit because there was no room for an inside condenser. They said that it wasn't covered by the warranty and wanted to charge me an additional $1100.

I did over-the-phone claim submission and it was easy. The American Home Shield rep and the contractor were both very nice. The rep sent the electrician out who called me and told me about what the problem was. I've had them before for the same problem. I had too much voltage coming into my home and I have 120-volt bulbs. I called the utility company and they described the same thing, which I never had heard of before. Usually, a home has 120 voltage coming in to their home or less. They told me they couldn’t do anything about it, that I had to purchase the 130-volt bulbs which are not available in many stores. I'm not satisfied with the result, but American Home has been very good. I would recommend them to anybody else.

I’ve had good and bad experiences with American Home Shield. It was an excellent experience when I had a washer dryer issue. They did a great job fixing it, the service was fairly prompt, the value was really good, and I was super happy. Then I had a sewer backing up and I wanted somebody to come out quickly and it was crappy. I finally ended up fixing the problem myself. If it’s something that needs urgent attention, they're not helpful, and if it’s something that you can wait for somebody to come out, then it's great.

So far I am having the same issue with my AC unit. Each time a repair person is sent out (outside of 60 days), another $125.00 fee is charged. They have already come out at least 5 times within one year. Each time, there is a patch repair job and a fee, the last fee being over $700. With the amount of money we have paid in monthly fees, technician fees, Freon fees, and miscellaneous charges, we have already invested $$$. Not to mention how long we go without AC in the mid summer in Atlanta where it often gets in the triple digits. I have called American Home Shield and they have confirmed with me that they will continue to do "repairs" only. They said I will have to continue to call them within the 60 day window for another repair job to avoid paying another service charge. This is a ripoff; this is not how they explained it when I purchased the service.

My water heater is broken. I submit the request on Saturday. Today is Thursday is still leaking water. I called two times every day to know when is going to be fixed. I get and plumbing company to check the water heater - they wanted to do upgrades. My house is 2004. All lines are perfect but they wanted to do extra business charging extra money for things my house do not need. Actually $375 dollars. I called the American Home Shield and they do not care about my concern. Why pay for home insurance when they told me they work under their own standards meaning on getting water heater that do not fit my house, and I have to pay for the repairs to fit my house. This is unacceptable. I will get this to the court. I get pictures. But the worse is I'm a real estate agent and I was doing referrals to my clients. What a big mistake. How can I refer a company with that poor quality on parts and on service.

The walls in our washing machine on the wall broke recently so I filed a claim to AHS. I normally submit claims online and the contractors that they send out are always nice, friendly and professional.

American Home Shield is a waste of time and money. I strongly suggest not buying their services. I took off work expecting to have services rendered in a timely manner, only to be put off for a day or so. This was my first claim with this company after a few years of being a customer. I'm very unsatisfied with the service. DO NOT PURCHASE THIS CONTRACT.

During the summertime, I needed an air conditioning unit compressor so I filed an over the phone claim with American Home Shield. The process was easy and the service was nice. Everything is working fine but they could speed their service up because we had to go for about four days without air conditioning. They say it is what it is though.

I recently cancelled American Home Shield. Number one, my refrigerator was on the process of going out, and it was going to be two days before somebody could get out. Number two, when we finally did get the claim made, it was going to be another week before the serviceman gets out here. By that time, everything in the freezer and refrigerator was ruined. So I went and asked American Home Shield if they would cover the expense if I had to buy a new refrigerator, and they said no because it has to be inspected by a repairman. If he can't get out here for a week, then it was ruined. I had to go out and buy another refrigerator. I wasn't happy with the experience, and I wasn't happy with the customer service person's attitude.

The review is 100% facts with 0 emotion. The manifolds in my pool heater rusted after 30 years. They sent a tech out that said the manifolds were rusted and needed to either be cleaned or replaced. My pool has rust everywhere in it and is not useable due to it. American Home Shield said the heater could still heat the water so technically it still worked. They did not care the pool was not useable due to the rust in the water. The heater makes a crazy sound due to the manifolds being rusty and makes the pressure in the filter go up due to the blockage. So my pool guy said not to use the pool or hot tub until the manifolds get replaced or a new heater gets installed.

I had a problem with my central air conditioning system so I made a request online to American Home Shield and it was very easy. The response from the contractor was immediate and when he came, he sought out the issue, which was eventually resolved. Since the repair, the AC has been as good as new. As long as the air thing goes well, I’d be very happy. I’ve been with American Home Shield for several years and anytime I’ve called, their responses have been very prompt and the problems that existed were fixed. I certainly appreciate this service. As a matter of fact, there are several members of my church that I recommended the service to and they’ve taken advantage of it.

I submitted a claim for our washer. I called American Home Shield and they assigned the vendor. They came, checked the problem, and then fixed it. If they couldn't fix it, they would replace the item.

My latest claim with AHS was for our garbage disposal, and it took 2 minutes of my time once the guy finally got here to have it repaired. That was one of the good experiences except that I had to pay a $75 fee for something I could have done if I had the right size of an Allen wrench. On the whole, my experience with them has been good and I’m satisfied. I usually get a callback within 48 hours and an appointment is set for some point in the future and the contractors generally show up when they’re supposed to. However there has been a couple of things that I’m pretty disappointed about. I had a claim with them for a leaking toilet and they sent some guy out who has no plumbing license to try to solve the problem on three separate occasions, and that was a bad experience.

Submitted a claim online to American Home Shield for my air conditioning and it was very easy. Their service was fabulous. The gentleman called me right the next morning after I've submitted my claim and came out on a Sunday which I thought was fantastic. He corrected the problem in no time so I was able to go right on to church. He also corrected an issue that may have been wrongly installed by a previous technician.

We have loved American Home Shield ever since we purchased our first home in 2007. It was nice to know that there was always someone there when and if you needed them. Had 2 small claims over the course of the last 9 years, all handled beautifully. Then the fridge happened. We reported to them, they assigned a contractor, contractor turned out to be incompetent, got my fridge mixed up with someone else's fridge, gave them my part then informed me they would have to reorder mine. My fridge had been overheating to the point that it was cooking the food in the fridge. It took over a month for the contractor to come with the wrong part, at which time we were using a neighbors fridge.

I bought a 4 unit place about a year ago, been a busy year, and used the service I'm paying for a few times. After a year they more than doubled the fees to renew the service. They basically penalized me using the service I'm paying for!!!