American Home Shield Reviews

AHS is great! Making a claim was very easy. The gentleman that recently came and fixed our dryer was awesome. It's better than it's ever worked. Their contractor was courteous. When we first moved here, we happened to get him the first time and he fixed our microwave, dishwasher and oven. He was very prompt and polite and clean about everything he did. We just couldn't ask for anybody better than he is. For any kind of repair in our appliances, we definitely have his name. We're hoping to get the same person. Maybe we will request him if it's something that he can take care of.

My air conditioner wasn't cooling. I called American Home Shield and they contacted somebody. With my experience with other home warranty people, it can take up to three, four, five days to get somebody out. But the contractor of AHS was prompt. He came out within a day or so and fixed it. He was friendly, knowledgeable and knew exactly what was going on and repaired it. He was here for 20 minutes and that was it.

I submitted a claim with American Home Shield regarding my washing machine and the process was very easy. I did it over the phone and everybody was very helpful and polite. I think the guy who came to look at the washing machine was polite as well. But we chose to buy a new washing machine because the cost to fix it was quite high and we’re disappointed with the brand we bought since it crapped out for the remainder of its life. And I know of the way AHS operate. If I choose not to have it repaired, they will give me the repair cost towards a new purchase. AHS explained that very clearly.

Made the call to American Home Shield late in afternoon after 6pm. Contractor called the next morning and the tech arrived that afternoon and checked out the entire unit and everything was working fine. He said it might have been a leaf or some another debris that made the noise, but the A/C checked out fine. Very good day.

My realtor recommended AHS after purchasing a flipper home. After several calls to AHS where the hold lasted over 40 minutes each call, I finally got my service set up. They were supposed to be there 8 am-12 pm. Despite several calls during my wait, they never showed during their allotted time period and no call. Around 2:30 the "technician" showed up with no apology, no excuse and was quite rude. I had 4 separate leaks happening. He said he fixed two, the next one he spent an hour on the phone with his boss resulting in him being too nervous to try to fix it and break it, and the 4th and largest leak I was told was too difficult to get to. "That was it," he said.

Service contractor was on time. He quickly diagnosed the problem and was able to fix the problem immediately. He was careful moving the range and made sure kitchen floor was protected. Neat, clean and courteous. Job well done!

Washer repair - I had a great experience with the appliance contractor. Very fast and professional.

Scheduling was a bit of a nightmare because I was getting air conditioning work done during the summer, but once the guys came out, everything went smoothly. And, I'm happy with the service.

My last experience was great - the contractor (Kevin from Miss Appliance) was actually early, very helpful, knowledgeable, diagnosed my appliance almost immediately, and got the replacement ordered. However, to get to this contractor, we needed to deal with 2 others (including one from his same company), who either diagnosed but didn't code correctly to fix or claimed they couldn't find an issue, when water was pouring out the bottom of my washer. We were without a washer for 2 months while people paraded in & out without fixing it, before we got to someone who could/would.

We enjoy working American Home Shield. They have helped us when we need help. The contractor that we have used have been wonderful.

I've submitted claims with American Home Shield both online and via the telephone, and both were easy to do. I placed one for a leaking shower drain and I got a response from the plumber within a day. The guy who came out did an excellent job. He could have just pieced it together but he went to the hardware store and got a part. It was only a couple of dollars, so that it was done right. In every case that I've dealt with them they've fixed the problem and did it correctly. I've had very positive experiences with other contractors last year. However, they aren't very good on emergency service. The typical response for a pipe burst is a day or two, so I wasn't able to use them and I just called somebody else.

I called American Home Shield for my toilet bowl tank. I got a response from the vendor, and within a day, if not the same day, the repair person came out. It was not an emergency but he came out and fixed it. The tank is now absolutely better than before. We've had good success with American Home Shield on our two homes. They've been generally very good.

The technician that American Home Shield sent for a plumbing issue could not do the job because of other problems with a clean out valve, but it was due to no fault of his own or AHS. But I did file a claim earlier this year for a heating issue with my HVAC system and I was very pleased. I didn't have any problems with the service at all. The businesses that AHS deal with are reputable. The only thing is that they've gone up on their price for this upcoming year. Other than that, it was a good experience and I'm getting what I paid for.

When I had an issue with my air conditioner, American Home Shield got me in contact with one of their partner companies and they had somebody out within two business days. The contractor was very knowledgeable and informative. With the whole refrigerant policy that they have, it's weird that I still have to pay out of pocket for the freon. They have a dealer and they only pay for $10 of each pound and the stuff is $45 a pound. Also, AHS don’t pay very much - they pay 20 bucks out of $100 worth. Other than that, my experience has been convenient.

Our toilet flushes by itself, and I tried to schedule an appointment today for it with one of the companies that American Home Shield uses. I was told by this particular company that they can only schedule five days in advance. We're going out of town and won't be back until later in the month, and the day they wanted to book me out wasn’t available. That’s not their fault, so it's fine but I hope I don’t get penalized by AHS because sometimes if you don’t keep an appointment, they penalize you. Additionally, this would be the third time that this particular company has come out, so I'm not sure if they're using the correct device. They're also trying to get me to add something to my watering system, which I don’t want, but I have the option to say no.

I had a plumbing issue where my washer drain was clogged in. Submitting the claim was a very good experience. They came in the next day and arrived before the time that they had set up, which I was surprised because they usually show up at 4:45 in a window between 3:00 and 5:00. I talked a little bit about plumbing issues with the contractor and he was very reliable and resourceful. He took care of the problem and unclogged it within half an hour. I haven't had any more problems since the repairs have been made.

I called a local air conditioning company to do a maintenance on my A/C and the person they sent told me that there's water up in my attic and that the Freon in my A/C unit was low which was dangerous. I called AHS and they sent a contractor here who said that the Freon was fine and that the moisture the local person found in the attic was just evaporation from rain from the roof and it was on the wall not on the ground. The contractor took pictures of it and showed it to me. So I was very happy to find out that I didn't need a new air conditioning unit which the local person was trying to sell me. It's certainly worth the extra $125 to know what was going on and not having to buy a new unit. In the long run, it saved me a lot of money and I was pleased with the company AHS sent. It’s been a month and the air conditioner is working fine. I’m so thankful that I’ve got a good company like AHS to back me. I've already recommended them to three neighbors.

Our AC was great since the repair. The technician sent by American Home Shield was wonderful, quick and very professional. He was there literally within two hours and he was in and out within 10 minutes of him arriving. He was very informative and was willing to come out if anything else went wrong. He gave me his information and highlighted it for me on the invoice. He wasn't going to be out to our house 'til the day after because he had other calls. But he prioritized mine and came out the same day my call went out because he said we didn't have any air conditioner. I appreciated that.

It took me nine weeks to get a washer and dryer fixed because American Home Shield sent the dumbest people on the planet out. First of all, they kept telling me the washer was overloaded. I said, "With one bath mat? I guess it's normal for a washer to jump all over the utility room." I complained about that and asked for another company to come. Then I complained again the next week and they kept telling me the same thing over and over. The first contractor couldn't fix the dryer because he kept ordering the wrong parts and wouldn't listen to me. I have a Bosch. A Bosch has a reset switch in it, but he told me that it didn't.

We didn't have hot water, and when I went to look at the heater and opened the door, I noticed that there was water underneath, so it also had a leak. The contractor that was sent by Home Shield was fine. I went over the problem with him, and he knew what I was talking about. The heater has been working fine since the repair.

I did my claim to American Home Shield online. I submitted the work order for my circuit breaker and a young fella showed up. He said he'd check with his boss about the circuit breaker, but he wanted to get paid without having done anything and I refused to do that. He never came back and never called back. Then I got a bill for the unfinished job and I told AHS I was not going to pay for it since it was not completed. They got a hold of the contractor and chewed their foot out.

I had a problem with the air conditioner and the contractors AHS sent were very professional. I'd like to have them every time. However, I'm still waiting on my range and dishwasher to be fixed though, which has taken an extremely long time – two years. The last time a contractor was here for the problem was three weeks ago and I haven't heard back. They kept coming out saying they're going to order parts but I never heard from them. And six months later, I call them back, they sent somebody else out and it was the same old, same old. I'm not happy with that. Other than that, having AHS has been good. It's a necessary evil that every homeowner needs to have and I'll continue being a customer with them.

American Home Shield took care of my issue. The contractor explained to me very well all the things that I needed to do and to always clean the parts that were necessary. It was an excellent service. He was very good, well informed and he was above expectations.

I recently submitted an air conditioner claim to American Home Shield. I filed it online and their claim process was easy. Their contractor was also pleasant. My a/c unit is working fine now. It was a was very good experience.

Our garage door was not opening properly and it turned out the electronic eye was not aligned properly. We called American Home Shield and they sent out a contractor. It took him a minute and it was fixed. It cost us 75 bucks for that so live and learn. But it was good, everything worked out fine and it's like brand new now. The contractor and his assistant were very nice people and that's the first time we've had them over the house to work on our garage. We had a problem with the garage door before where one of the springs broke and a young man came out and fixed it. It took him 30 minutes to have the whole thing fixed because when you get a broken spring in an automatic garage door, you can't replace one, you have to replace both sides at the same time so it's really expensive.

American Home Shield has very poor customer relationships and response times. I'm put on hold for at least 25 to 30 minutes--I almost wonder whether they're wishing I would go away--commonly to talk to anybody and the classic thing is, "Oh, were experiencing incredibly high call volume, right and we just can't talk to you right now. But if you'd like to go to our website which is..." and then they give the website. It starts to get to be a little bit much when you've heard it for the 10th time. What I do is put them on speaker phone and go about my duties for the rest of the day until somebody comes along the line.

Our air conditioner wasn’t providing enough cooling and the contractor sent by American Home Shield discovered a leak in it. They came promptly and fixed it. The claim before that was for a plumbing leak and the contractor fixed it promptly too. There was one event where a plumber came for the pool and we had some problems. When I notified American Home Shield, they sent a different contractor who fixed it right away.

My heater and my hot water tank went out and American Home Shield ended up replacing the whole hot water tank. I had done a few upgrades for that and had to pay my $75 deductible. Then I ended up having to pay an additional $200 for the replacement, but it was a lot cheaper than paying for that out of pocket. Also, submitting the claim with them, either through phone or online, was very easy. They have excellent representatives and the contractors that came out had been great. So overall, I'm very pleased with American Home Shield and have referred them to a couple of friends there.

I don’t believe in warranties, but when I bought my place, the previous owner had American Home Shield and had two ancient furnaces and two air conditioners dating from the early ‘80s when the place was built. At the time I bought the house 12 years ago, my inspector said the furnace needed to be replaced upstairs. But American Home Shield said they were fine. So I brought my own furnace company that I've had for 25 years. They said the furnace needed to be replaced and so it was done. That made me feel good about American Home Shield so I kept it on.

There was no problem during the installation of the garbage disposal. But it took a while to prove that the deductible had already been paid. Once it was done, there was no problem. Then for the sink faucet, we weren't sure what's the difference between a cash out and another term. So AHS processed it as a cash out when in reality, we wanted for them to do the work. What we assumed was a cash out was they would offer us $100 on a $150 unit and all we do is pay them $50. But a cash out for them is they just give $100 and then we're responsible for everything else. It was a terminology problem, but we're okay once we figured it out.

I had a water valve replaced on a washing machine. The claim process was very good. The technician came 30 minutes ahead of the scheduled time. He was very professional and explained to me what was happening. He had the part before he came so it took him 30 minutes to do his job. He reiterated that they don't make my model anymore. So, if they didn't get the parts in the future, there's no way they could get them and I understood that. It was an excellent experience. We have American Home Shield for quite a while now and most of the time, they respond quickly.

My latest claim with AHS was pleasant. Claim submission was easy and efficient. The contractor was very knowledgeable about the situation and resolved it quickly. I called in for my washing machine that I was working on, and had another washer in storage. He even checked that one too and made sure it was in working order. So, I got two machines fixed for one service call so that was good. I'm very satisfied with AHS.

I consider my most recent claim with American Home Shield a disaster, which is unusual for them. My husband doesn’t know how to change a washer in a sink, so I have to have somebody. I had them out for the washing machine around the first part of June, because if I put in a load of clothes in it, it doesn’t spin out again when the washer stops. So I called, and the first company that I dealt with was Accord Appliance, had three visits from them and the same guy came every time. He wasn’t my personal choice, but he got my $100. He set it over on the second spin and it spun out, but he could never get it to do it again, so he replaced the clutch and out he went. This happened again 2x thereafter and the same guy came back out, played with it, got it to spin again, stayed through another cycle, and when it didn’t spin again, he finally said he doesn't know what else to do with it. And out the door he went.

Really great experience with the people of American Home Shield and also with the Lambasio Company here in Galesburg. You both do excellent work.

I purchased a warranty through AHS and will be shopping for a new company. This is the first time using the service which is a nightmare. I've been waiting for 3 weeks to have my refrigerator repaired. They first sent out a company that was unable to fix it. They then sent out Sears who never look at the refrigerator because they said the note in their computer said it was not under warranty. The repairman attempted to contact AHS who after 15 minutes on hold told me they couldn't help me unless I paid for it. I have spent 3 days trying to get this problem resolve. The main issue is that you will be placed on hold for 45 minutes to an hour. Once you finally get through there's never a supervisor available. Right now, I've given up. AHS continues to tell me they're waiting for a diagnosis from Sears, who never looked at the refrigerator so they couldn't possibly know what the problem was.

I'd recommend American Home Shield. Our air conditioner was not working so we submitted an online claim with them. The contractor had to come out three different times to replace the compressor. They were very courteous, very knowledgeable, and took care of everything that needed to be done. However, we need to call them back because there's still a minor problem. The fan starts running and the compressor doesn’t kick in at the same time as the fan does, and it should be doing that.

I've been in Texas for more than a week without air conditioning put in to my house. It's easy to submit the claim with American Home Shield, but then, it took three days for the contractor to get on the site. And then, they had to come back twice before they realize that the little parts they were placing aren't the issue; it's the compressor. With that, it's going to take me until July to get the part and fix the AC, so it's frustrating.

I had a stove that had a broken glass top. American Home Shield replaced it and put a whole new stove in. Submitting the claim was really easy. I called them, they came out and took a look, and said they need to order one which they did. And all I needed to do was call and tell them what day to come out and put it in. It was really painless. My wife mainly dealt with the contractor, but she had no complaints. Everything was fine when I got home. AHS is great. I wish I had purchased the home warranty sooner.

I called AHS when there was a problem with the flow drain in the bathroom. Someone called me back and it was done within the week. I had the same issue in two separate bathrooms and it was the same contractor who came out. I like them. They're courteous and gave me some advice on how to keep my drains flowing. AHS served the purpose. So far, we haven't run into anything where we're dissatisfied.

I have a pipe that's leaking and it's messing up my sink. I submitted a claim to AHS and I didn't have any problem. However, in the past, I had a contractor who fixed a dryer whom I paid in cash and apparently, he didn't turn in the money. Then when the dryer messed up again and I called for service, they refused until I paid that $75 that I had already paid. They charged me twice for that service and I was highly upset about that. Since then, they don't get cash from me anymore. They only get a check. Nonetheless, I would recommend AHS.

I like American Home Shield. I've had them for years and overall, they're good. I do recommend American Home Shield especially to people who are single or don't have a very handy husband. Their home warranty is worth the money. I recently filed a claim with them to have something repaired in my kitchen and it was very easy to do and it's been fine since the repair.

I had to submit a claim for an icemaker. I was on the phone for 40 minutes, most of it was me being put on hold, so it was a long time. The contractor was also supposed to call within three or four hours and no one tried to call me. So a week later, I called American Home Shield and they ordered another contractor. It took a while to get the part ordered and there's something that’s still not right so the contractor's supposed to come back out. The problem hasn't been resolved.

Our dishwasher wasn't running correctly so we called AHS on a Sunday, and I was surprised because they were out on Monday. Initially, we thought it was the soap dispenser that wasn't noticing that it needed to release. So the gentleman replaced the soap dispenser for us and took apart the dishwasher. There were some things caught in the motor which wasn’t allowing it to run properly. He was here probably for about an hour and was very good, professional and helpful in fixing our problem. He was also very clean that nothing was left behind. I felt very comfortable with him being in the house. We're very grateful to have the service because my husband is not a handyman. When something goes wrong, it's reassuring to know that we can call and get some help. My daughter also has AHS for her household and we've been very happy with the service.

I called AHS because I had a problem with my washing machine. It was an easy and comfortable transaction. They did a pretty good job. The contractors were very professional and good to work with. My washing machine is now working perfectly. I like the service and the peace of mind AHS provides.

The vendor through American Home Shield, who has done work here before, took them two weeks to get the issue resolved. The initial diagnosis of the problem, while it may have been a contributing factor, was not the ultimate resolution to the issue. The claim process was really easy and I really appreciated the service. Their contractors were very good. However, I was a little frustrated last time because there were some issues with getting parts and that added some extra days to my inconvenience. Nevertheless, my heat pump has been working great since the repair.

I had a couple of toilets fixed by American Home Shield. I submitted the claim online which was easy. The contractor they sent was good. Everything went well.

I called to let American Home Shield know a few things that I wanted to have repaired or replaced in my home, but once the contractors arrived, they weren’t able to do anything because it wasn’t part of my contract. I have my house up for sale and so there are some leaks and things that I needed, and I wasn’t aware that there were some things that they don’t cover. But as far as in the past, if I’d had my garbage disposal or AC, they would’ve been great about repairing and replacing it. It was a misunderstanding on my part, and I ended up having to pay $150 and never received any service. They’re always very pleasant and I always get a quick response. If I do call and tell them about some things that need to be replaced, I always get a call pretty fast with whoever the company or contractor that’s gonna come out. Everybody’s always really nice on the phone.

I had a problem with my ice maker, so I called and American Home Shield said they'd get in touch with the appliance repair people. The people are real honest and did a great job. I couldn't see how they could've done better. The ice maker is now still churning away.

My air conditioner was 18 years old, and rather than replace it, they made me pay up to $700 to repair it. Then it broke again but they were nice enough where they reimbursed me. The airconditioner is gonna go this year or next and I hope that they will replace it and that is covered. But the contractors were fine. I was very pleased with American Home Shield and recommended them to a lot of people. Up until that air conditioning business, I never had a problem.

I submitted a repair order on my Samsung washing machine on 15 May. As of today 2 July my washing machine is still not repaired. Sears Appliance Repair came out first and had the wrong parts. The Appliance Doctor came out and verified they had the wrong parts. Promised to call back, didn't call. Made another appointment to come out, didn't show and didn't call. Now I'm waiting for the Appliance Doctor to tell American Home Shield to just buy a new washing machine, good luck on getting a call from them. Guess what - the department that handle purchasing is closed.

With a newborn baby and a toddler in the house and temperatures pushing 100+ degrees, our upstairs air conditioning went out. We called American Home Shield since this is under our home warranty, and they contacted us relatively quickly to let us know they are backed up and are providing outside authorization. They provided us a detailed list of criteria we need to meet in order to get the outside authorization. Our HVAC service company met all the criteria and then spent two days trying to get through to American Home Shield as they required.

About 4 weeks ago my washer stop working. I have insurance thru American home Shield so I gave them a call. Sure they sent out someone and according to him it could not be fix. It needed to be replaced because one of the parts was no longer made. No one from the insurance contacted me in 3 weeks to even let me know what was going on or if they were going to replace the washer. I would call and I be on hold for 45 to an hour, wait only for someone to tell me they were not sure what was going on, and no one knew when my washer could be fix. It's been like 5 weeks and AHS has not replace or fix my washer. I do not recommend this insurance at all.

We have had a home warranty for years, but are stopping this service after this most recent experience my Mother-in-Law had. She is 79 years old. Her central air conditioning system stopped cooling and we called for an American Home Shield (AHS) Service Request. It should be noted that she lives in Florida and the outside temperature in the day time was 93 degrees when her A/C stopped cooling.

I placed a claim with American Home Shield in September of last year and it was very convenient, inexpensive and quick. We needed to have our existing air-conditioning system replaced in our home. The condenser, the feed line and the evaporator, the entire system was replaced. They got us a good deal. It's $4,800 until the applied discount, and the installation was great. From the time we started looking and made the arrangements via the American Home Shield website, it was six hours in total, and everything was done within four days. Good local company. It was a very good experience all the way around.

We cannot reach anyone at AHS to answer an important question about our service request, completed online on a Friday night - the beginning of the weekend. After placing a request online and receiving confirmation details for a service provider with overwhelmingly bad reviews regarding service on yelp who is located nearly 300 miles away, I placed a call to the 24-hour service line. I held for 52 minutes for a representative to answer the line before I gave up and hung up.

Our AC went out Sunday afternoon, June 26th. We put in a call to American Home Shield. When we hadn't heard from anyone within 48 hours we attempted to call American Home Shield back. While we were on hold trying to reach them, someone from Total Air Care was actually trying to call through to schedule the appointment and we missed the call. They left a voice mail. When we called back within 5 minutes we were told they were closed for the day. The next morning we were finally able to reach someone from Total Air Care. The earliest appointment they had was for Friday (today). The technician arrived around 11:30 and was here about 15-20 minutes. She determined that there was a pin hole leak and the ac unit needed 2 pounds of Freon. She said she put some leak seal in the system to stop up the leak. She said the ac unit was now running fine and left.

I called in a claim to American Home Shield about my pool. They couldn’t find anybody to fix it. And that’s the second time it has happened. They said I could get somebody to fix it and pay for it and under certain conditions, they would reimburse me. I got it fixed cheaper than their service call. I’m not happy that sometimes they can’t find somebody but I guess a lot of the contractors say they don’t want to deal with AHS.

The ice maker wasn't working. AHS sent a repairman out and he fixed it. He had to order a part, and when the part came in, he came back out and put it in. The repair was done professionally.

Their claims submission process was easy. Usually I would call to do so but the online way is much easier and quicker. I just click on it and I'm done. It’d be nice to streamline someone that’s not a provider currently, though. I had two things done by American Home Shield. One was an issue with my pool pump that broke. It wasn’t as smooth as the transaction before because the local pool place that I wanted to use was not one of their preferred people. I had to pay for everything out-of-pocket first and wait. There was a little confusion on what needed to be submitted to get reimbursed. It was a little bit above the ordeal, but it's not terrible. I’d recommend AHS. The cost benefit is of having them is definitely there. If I didn't have them, I'll pay a lot more money out-of-pocket with the issues they cover. That’s why I continue to keep AHS.

I've been very pleased with American Home Shield and ecstatic with the service I've received. They've been prompt. I get texts and the workers call me to let us know when they're coming. If they're late or need to change the day, they let us know. My washer's agitator was no longer functioning so they came to evaluate the washer. The guy said that the motor had gone out so he changed it. It took all of six minutes. When he left, my clothes were washing.

I had American Home Shield do something to fix the AC a few months ago and there was no problem - everything went good. It was very easy to submit the claim. The AC needed something minor done to it so it would work back again, and the contractors fixed it. It was a quick couple of hours and they were done.

American Home Shield has done what they're supposed to do in a reasonable time. We've had about three claims in the last four months which we always do over the phone and they've done a good job. One was a pool pump which went and they replaced it. The contractors are responsible. They arrive on time and they work well. Then when they're done, it's good bye, good luck, and thank you. I recommend AHS to everybody I know. It's worthwhile to have.

I had an exhaust fan and a light fixture that needed to be repaired. The light fixture wouldn’t come on and the technician that AHS sent told me I was using the wrong bulb. He was a nice guy, and he fixed everything that needed to be fixed. In fact, he fixes stuff pretty quickly and efficiently. I was very satisfied.

So far, AHS has been so good. I recently filed a claim about my refrigerator over the phone and the claims rep, as well as the contractor, were very pleasant and professional. The contractor discovered the problem right away and fixed it. I am very pleased with American Home Shield. To have their service is really nice. I have recommended them.

The prior owner of our house had American Home Shield and he said he was very pleased with their service, so when we bought the house, he converted his plan over to us. I have submitted a claim via phone, and the AHS rep was very professional. She took the information down and what the problem was, gave me a timeframe for when the people would be getting in contact with me, and followed up afterward to make sure that they had contacted me and the problem was resolved. It was very good.

I called American Home Shield to fix some faucet leaks and clogged drains, and they took care of everything. The repair guy came on time, performed the services and explained the insurance. I had to find some paperwork, and paid him the copay, which was $120. The problems have been fixed, and so far, the experience has been good and seamless.

My husband and I have been very pleased with American Home Shield. We've always gotten quick responses and not had any problem when we called. One of the things I've liked is they cover so much like electrical systems and refrigerator compressor problems. I usually call them to submit claims. Everything I've called them about, they have sent somebody out as soon as possible and it's not been a problem.

I submitted a claim on my dryer to AHS online. They are quick and easy to get a hold of, and the appointments remain pretty quick, too. However, the contractor that they sent needs to have better time management. He came over late and then figured out that there was a part that needed to be ordered. The part was ordered and then he said he would come that Friday. He never came and never called. So then I called and that following Monday, he called and apologized that he had a family emergency. And then when he finally came over, it only took him literally 20 minutes to put it together. He could’ve just come over like he said, and it would have been done. But I had to wait an extra week for a part in my dryer to be fixed.

Called multiple times, waiting anywhere from 1 to 4 hours for someone to answer. Went thru 3 phones uncharging one day waiting. Nobody has an answer or even the same info. Tell me they will pay only for the air conditioner compressor which I agreed even though I was replacing entire system. Came to an amount they said their guy could do it for since they wanted me to wait for 2 weeks for him to look at. I'm in SC... 99 degrees and humid. I opted to get my own guy so I wouldn't die. They approved my outside hvac guy but said they would only pay their cost of a guy to come fix compressor only. Got a check today for $4. Send receipts 3 times. This place should not be in business. I waited so long each time for someone to answer phone so I clicked that I was a realtor button and guess what... they picked up immediately but hung me up when they found out I was just a person looking for my reimbursement.

My a/c just quit working in the middle of the night so I placed a service call with AHS. The AHS contractor couldn't come out until the next day and I couldn't allow my family to sleep in sweat so I called another contractor out who came within 30 minutes. Paid him $100 to tell me that my compressor was out, he said they "might be able to get me back up and running again by 2am if I paid an after-hours warehouse fee and the $1400 - $3900 it would cost to replace the unit depending on the warranty status. Who has $4k laying around, right? So we waited to see what the AHS contractor had to say and sure enough, he confirmed what I already knew. Here's the kicker... he said he wouldn't be able to fix it until maybe the following Wed. This is Friday which means I would have to wait 5 days in the South Texas scorching heat.

The gentleman who came was very professional. He explained the difficulty of balancing air in the older townhouses. He showed how to change the filter, keep ceiling fans on to save money on A/C. He did not try to upsell, or add anything to the expected service. I kept his card for any future needs.

When the cost of repairs exceeded the amount of copay the AHS came up with ridiculous reason to refuse the service - claimed that the HVAC ducts were intentionally broken (and also that they covered in asbestos, which was promptly removed by a company I hired within a few days of the notice from AHS). After I explained that the HVAC compartment was always locked and inaccessible for others and that I certainly wouldn't benefit from breaking it myself, the AHS changed their stance and claimed that the ducts are completely inaccessible for the repairs contradicting with their first statement.

I contacted American Home Shield about our tenants defective A/C unit. The waiting time for each call is at least 30 min. Yesterday more than 1 hr waiting time, today 45 min wait... This was my fifth call to try to close the issue and I have spent more time waiting than getting the problem resolved. When I finally got an agent the service request was sent out and the service company (Three Brothers) came out the following day. Within 24hrs, per contract terms. Unfortunately in Houston heat that meant one night with really bad sleep of course...

Technician was knowledgeable, professional and called to let us know he was not going to be there at the scheduled appointment time. He came back to re: repair the fan as it started making noise again, all work is guaranteed.

The technician that arrived on-site to repair my dryer was able to make the repair rather quickly using a fuse that he had with him in his van. I was rather happy to have my dryer back in working condition. The tech was also great in providing information about what caused the issue and how I could prevent it in the future.

Out recent claim with American Home Shield has fine. We have an older refrigerator and it had problems- it couldn't cool. The people came and worked on it and they resolved the issue. But the repairs didn't work out too good. It continued to have a problem where it collected water every five or six weeks and you'd have to mop it out at the bottom of it. They never could quite figure out what was wrong with it so I bought a new refrigerator. Nevertheless, the contractor sent by AHS was professional.

Initial call 6/2/16 second call 6/4, 3rd call 6/6, 4th call 6/7 and was on hold approx. 25-30 min. per call. Another call 6/10 on hold for 66 minutes, call again 6/20 and was on hold 57 min., call again 6/22 for another 59 min. on hold. Long story short AHS has been giving me the runaround. The compressor has failed in my heat pump and the heat pump needs replaced. I had the technician come out that they recommended and he could not figure out the issue. Nice guy, but just could not find the problem. I told him I had another company already come out and found the compressor was bad and the heat pump needed replaced because they do not make that compressor anymore and R22 is not a viable option.

I have been an AHS customer for 4 years and highly recommend until this past 9 days. Today alone I have been on the phone for 5 hours (40+ minutes as I write this review) to have my problem with no show contract resolve. Previous calls not documented; disconnected call- they did call back and waiting for 5 hours for manager to answer. How bad does this get!!!

I appreciate American Home Shield beyond words. They have always done an excellent job for me no matter what it's been, whether it was a refrigerator ice line coming from the water supply or the hot water heater itself. They've always been Johnny-on-the-spot with taking care of things for me. I can call one place and they send me the right person, and it costs me $75 no matter what it costs. Their sales reps are professionally friendly and the contractors sent are competent and efficient. All but one have cleaned up behind themselves perfectly. I'm extremely satisfied. I'm happy to give them a good recommendation.

We thought there was a problem with the furnace so we had the heat exchanger checked out. It was very, very easy to submit a claim. The contractor came out the next day, did a check, explained to me thoroughly what was going and told me that there wasn't any problem. He then called the distributor to confirm that there was still warranty left on the box if it needs to be replaced. He then gave me the date when the warranty would expire. He did a very good job and I'm really happy with it.

Water was leaking in my shower and tub. It was hot water and I did not know it. I recognized something was going on once I got the water bill and gas bill. I called the water company and a lady said that I must have a leak. She told me how to check the bathroom and I found out it was a faucet leaking. Then, I called the gas company and they said that it was hot water which is why the bill was high. I then called American Home Shield and they sent out a very professional guy who called before he came. He told me he would come at 8:30 and at 8:25 he was knocking on the door. He introduced himself to me, told me he had the order to know what the problem was and looked at it. After that, he came with some tools and a new part. He had us turn the water off and fixed it, and we were up and running. I'm so happy. Kudos to American Home Shield and the company that came.

I'm very happy with American Home Shield and the service is always good.

One for our ice makers on our refrigerator broke. Unfortunately, it wasn’t covered so it was disappointing, but submitting the claim was easy and no hassle. In the past, all of the contractors have been good to work with. They have great processes and they keep us notified of things. It's been a great experience with AHS.

I had a little problem last year with the air conditioner, and that was at the height of the summer. The provider got in contact with me within 24 hours as specified in American Home Shield’s policy, but they didn’t have anybody available for nearly two weeks. Once the provider came out, they were able to fix it quickly. I have recommended American Home Shield to people. I've also talked to providers that have dealt with more than one such company and they tell me that American Home Shield was the only one that was really reliable.

I filed claims online to AHS for a water heater and washer dryer. Everything is fine as far as I can tell and I have no issue with the repairs as they seem to be working.

We have three different properties and we have AHS on all of them. In one case, we needed to replace a broken refrigerator and they agreed to allow us to substitute for new and we got credit towards it. However, I felt that the credit they gave was not really a fair value but then again, we reached an agreement and the transaction at that point once it was very clear that the refrigerator was not worth repairing. The transaction beyond that became very easy. Then we had an issue with our washer and we called them in. The claims process was a smooth experience and we had great service. AHS also allows us to ask for a contractor so we have a familiar face coming. They give us that option and we like it. They're very positive and pleasant to work with. I would recommend them.

I submitted a claim with American Home Shield for my dishwasher and a contractor came out to work on it. He was really good, courteous and professional. This most recent claim was pretty good. Once they finally figured out what was going on, everything was taken care of. I had some bad experiences before and it's one of those things that when nobody’s there, and you called somebody to fix it, they won't do it.

We’ve gone back and forth quite a bit with American Home Shield. When we call, make appointments, and when they get someone out there, they were great. But with their coverage, they have decreased things so much and we are not happy with that. When we first started with them 12 years ago, the coverage was amazing. We’re now at a point where we almost think that American Home Shield is not worth what we’re paying because of what we have to pay to fix the things when their technicians come out given what AHS doesn't cover.

American Home Shield had done everything they were supposed to do with my air conditioning unit. When they send somebody out, they do so in a timely manner. They stood up to their end but I've had a problem with the AC's freon since last year. I've had freon put in my air conditioning unit and it's costing 300 and something dollars every time. When they came, I had to pay the $75 plus $60 a pound for the other stuff and all that every year. If does the same thing next year, American Home Shield or somebody needs to buy me another unit. It's time to put a stop to this.

All of my dealings with American Home Shield had been positive. I had no problem submitting a claim and the contractors sent by AHS were very good. They showed me the problem, explained everything to me, and fixed my issues. Every time I call, I never had any problem at all and they make it real easy. I contacted them last month and told them I wanted somebody to come out and check my water heater and set the appointment. The contractor called me within the next couple of hours and made the appointment. He came out about two days later and worked on my heater.

American Home Shield's claim process was very easy. My air conditioner was out. I called on a Sunday and the contractor called me first thing Monday morning and said that he’d be out around 1 pm. He called back and said he’d be out around 11 am and he was here within 15 minutes and it was fixed. The contractor was very professional, courteous, clean and well kept. My a/c is working now, considering it wasn’t working before. I moved in the Deep South, and so not having AC is a crisis. AHS performed exactly as I expected them to.

Summer of 2015 was our first summer and first experience with Home Shield. Our A/C is brand new and is not cooling the house. They sent out a tech, I paid the service call fee, and never heard from anyone again! Time past. Now it's summer again, our A/C does not cool the house! I've been on the phone with two different representatives and they have my whole story on file. I was told that they would get back to me, but if I did not hear from anyone by Thursday (of last week), to give them another call.

I had an issue with my microwave/oven combo unit and the microwave part of the unit will not work. The display on the unit works fine but the microwave keeps on giving the message "Door" upon pressing the start button. Upon some research, it looked like the door sensor(s) (it have 3 sensors) is malfunctioning. I did open a service request with AHS few months ago. The contractor showed up and told me that this is a 2 person job and he is authorized for only one person. He never worked on the unit, collected the 75$ visiting fee and left. Upon checking the website for the service status, it kept on saying In-Process for few weeks.

Every time I call it takes over an hour to get someone on the phone. When addressed their excuse is that they have many calls coming in. Today it was 931 calls on wait. They really need to address that. Also the contractor was here on the 20th of June. Today is the 30th of june and I had not heard from them. They called the company while I was on hold and I was told that they are going to put it in to the system and I would get a call within 24 hours. Lets see what happens. Very frustrated. I asked to speak to a supervisor and was told that there was no one available. Waiting to hear from a supervisor. The girl tried to connect me to the expediting department, but no one answered there either. I really disliking their service now.

My tankless hot water heater system has 3 components - the heater itself, a 5-gallon electric water heater and a recirculating pump. The 5 gal. electric heater is in place so that the main heater does not have to cycle on and off all of the time to keep the recirculating hot water hot. The 5 gal. electric water heater sprung a leak and AHS will not cover it, in that they deem it a storage device. NOT SO. It seems that they will go to great lengths as to not cover anything.

It has been a nightmare. Outside ac damaged due to fan broke. Repaired fan but say damages to unit not covered. Unit open where child can cut their hand off. Ceiling fan rust in bulb area they say since it is coming on now not covered. Washer parts has been replaced several times within the past 45 days and still not working. 2 washers has probably been bought with the cost of parts. Yesterday service came again repaired washer lol. He left stating, "You all fixed up." Wiring left out and washer still not working.

I called American Home Shield over a week and a half ago to request service for my central air unit. After several calls and holds (waiting over 30 minutes to speak to a representative each time) I was informed after 48 hours that a service technician could not be located. I was given authorization find one for myself. I located a company who indicated that I needed a new unit as the unit had worn out parts and a new unit was needed.

Our last claim was on our toilet that cracked, and it was our fault that we didn't get it fixed quicker because we weren't home. But, it got fixed. The contractor was friendly and able to answer our questions. We’ve had American Home Shield for a long time.

The easiest way for me to file a claim with American Home Shield is by calling. I did so for my recent claim which was for an air conditioning repair. In general, their reps and contractors are good except for a time that I had a problem with the contractors.

I got a claim for repair home - my garage door, microwave, and shower bath which already got fixed. The claims were processed fairly by AHS.

We had a problem with the air conditioning unit and we filed a claim online with American Home Shield. It was really simple. The contractor that was sent was quite nice. In fact, we had a problem with the same unit for three times this year, and each time, the person who came out has been really nice. Our experience has been easy, quick, simple, and overall great. We’re very happy that we are with Home Shield and we will continue to be with them for a long time.

American Home Shield provided us with a great, great service. I had a plumbing issue two weeks ago so I filed a claim over the phone and their contractor did a good job. It was a great experience.

I submitted a water heater claim with American Home Shield. Even though we had to pay part of the cost of it, it was still worth having the insurance. The plumber was professional. It took the better part of a week to get him back out and to do it, but as far as everything else I was pleased. Overall, it was a good experience.

I've filed an online claim once with American Home Shield and it was very easy. The contractor they sent was very good. However, when I upgraded my policy to include my washer and dryer recently, there were some problems with the communication on the phone number that I had on the cover page of the policy. They're not prepared to send somebody with sales to handle someone like myself who wants to upgrade. The number is designed for service but it doesn’t seem to have smooth link to someone in sales so it took a little while on two occasions when I tried to contact them to inquire about upgrading.

I’ve had American Home Shield on one of my properties for 14 years. I’ve got it on a couple of rental properties too for about seven years. I’ve really enjoyed it. Everything is detailed out in the contract and it’s been great. The last work order that I did have on them was about three weeks ago. It was on my pool equipment. The pool pump and pool sweep motor were leaking. I called AHS and they sent a technician out. It took a little while for the technician to call in the diagnosis because it was peak season.

I submitted a claim online about my dishwasher that had quit working. AHS had someone call me within just a few hours. The contractor came and evaluated it. He told me that more than likely, American Home Shield would not fix it because the unit was old and would suggest a replacement. He put his information in and within maybe a couple of days, somebody from AHS contacted me and said that they were not able to repair it but would want to replace it and they’d need a list of possible replacements. I went online and picked the one I wanted and contacted them. AHS said they would arrange for that and the company that would be delivering it would contact me.

The pool pump had to be replaced and I submitted a claim with American Home Shield online. The process was easy and they normally call within the same day or the next day. They've provided good customer service and the contractor they sent seem knowledgeable, but they don't go above and beyond besides replacing what's immediately broken. All they did was replace the pool pump and did not look at other possible things that were causing it to break. It works for a while, but it did eventually go out again. So I have to call them again and they've come out for the third time in two years to replace it.

I had problems with my refrigerator, freezer, and dryer, and filing a claim with American Home Shield was very easy. I got a call back from the company in less than 30 minutes to let me know when the contractors would be out. They were professional. I had some complaints one time but it’s back like it was when I first joined them some years ago. I got excellent service. The experience was good with American Home Shield as well as the contractors.

I needed to get my microwave fixed and submitting a claim with AHS was very easy. They did a great job overall. No issues with me. Everything's been wonderful since the repair.

I had a plumbing problem where a galvanized pipe under my house was ready to burst. I've already replaced the one coming into my house and it cost a good bit of money. Then when I got American Home Shield, I thought that they cover things like plumbing. I thought that just meant hot water heater or dishwasher, but when I checked into it, they do the piping, so I called them out to check the pipes but that has never happened yet. They've been going back and forth. Finally, I called and got the plumber to come back out but he didn't do anything because they're still questioning that $100 from when I paid the first time. Then I was told that coming back out, they would waive that $100 fee. It's in the notes on the computer under my name because I remember hearing whoever it was I talked with, I heard him typing. I don't have a rate yet because I haven't gotten my estimate or anything from AHS.

To date we have been relatively satisfied with our experience as an AHS customer, however our most recent experience has changed my mind entirely on the company and contract. We had a broken dishwasher several months ago and had a repairman out to fix it after paying two service charge fees of $75, which was expected. When it was still not fixed, I called AHS to have the gentleman come out and fix it one more time and they offered to waive my charge. Fast forward 5 months, we have an issue with our stove and I go to place a service order only to find that I have a past due charge on my account, that has accrued interest, and I cannot place a service request until resolved. I have spent the past 3 days on hold for over an hour each day attempting to reach a Customer Service representative to no avail. Good luck getting through to anyone at AHS if you actually need their service! Would not recommend.

Had a good interaction with the contractors on my most recent claim for our air conditioner. They ended up replacing the unit because our compressor went out, and American Home Shield only pays a certain amount towards replacement freon and it was gonna cost us a lot of money. Also, our system used an older type of freon, so we ended up going with a new heating/air unit, but American Home Shield didn’t pay a dime.

We had AHS for over two years. All is well if they don't assign a company called "GREENWAY HOME SERVICES, LLC." We suspect this company own or have strong handle on AHS. We had three extremely bad experiences in the past with this company and complained to AHS but absolutely to no avail. This company has the ability to fake expensive charges that AHS do not cover. AHS will assign Greenway on all service requests that deal with AC, water heaters, appliances, etc. The customer has no right to refuse this company and request another one!

Coverage is always problematic. Have to wait for an hour to reach customer service.

Tech came and looked at my air condition unit (fan not turning on the outside unit). Came into the house and check coil (it was dirty). Needed either clean or replace. Complete new system was needed. Didn't get a call, called them to find out on the status, would call me the next day. Waited 13 days, called the co, didn't know what I was talking about. AHS was not told anything. I called the BBB and this co. has had 9 complaints and their rating was a "D". Called AHS and informed them of my finding with BBB. I will be cancelling my warranty and go with another co.

I'm very satisfied with American Home Shield. It gives me peace of mind as a homeower that it will protect me from catastrophes that I'm not prepared for when it's covered. I put in a request online for my garage door opener and it's very easy. I got a message and a call from the contractor within 24 hours. It turned out that I didn't have an issue.

My most recent claim was for my air conditioner and the company called within reason. They came out three or four days after they called and also called ahead of time before they came out. They came out right on time and fixed my problem. My AC unit which is already old has been working great and I had a pleasant experience with AHS.

American Home Shield recently came out and the contractor was awesome. I had a plumbing issue and a running plummet. The plumbing issue was running my water bill up extremely high. I called in and I used the automated system in the beginning and made my appointment but no one had called me in three days, so I called back and spoke to a customer service rep, who said that she didn't know why the claim didn't go over to their provider, so she re-sent it. Then I called and waited about three hours. Since I haven't heard from the provider, I called them, they researched the claim, and saw it. Then I was told someone will be out the next day and I was given the time frame.

American Home Shield was great and very upfront. They did all they can. It was just between me and the contractor working our schedules to get things in and out. Our second contractor was great but the first one was a little rough. I was without a stove for a week, but other than that, it was fine. I'd recommend them.

My air conditioner at home wasn’t working. I filed a claim and AHS sent somebody out to make the diagnosis. There were some electronics in it which apparently fried and some things needed replacement. They eventually fixed it and now my AC works like it's supposed to. I’m glad I have the home warranty with AHS.

When I put the order in online for my garage door springs, I should’ve been notified by AHS that the springs are not covered. Instead, their guys came over and looked at my garage, and I had to pay $75 for nothing. I wound up having another guy fix it and I paid $250 for it. If I had known that it was not covered, I would’ve called a garage guy out, like I ended up doing. I’m not happy with the experience.

I filed a claim for our dryer and American Home Shield came through quickly. The contractors were very, very courteous, going above the call of duty. They did what they needed to do in a professional way with the professional knowledge that they have and it was done well. Even if they had to go out and get some parts, they would do so. If they didn't have them on their truck they would get them and bring them back. AHS also put these helps on the emails every once in a while which are very helpful and interesting, like how to save money on electric bills this summer during the heat and I really appreciate those.

My most recent claim with American Home Shield was with the water heater and I was supposed to get a new one. Their reps were friendly. However, our renter took time off work, waited at home for a day for the contractors, but they did not come. Come to find out, they had to order a new water heater and it took about a week, which was a problem. AHS needed to let us know that they were ordering so that the renters weren't sitting there without a water heater for a week.

We filed a claim to American Home Shield about the icemaker on the refrigerator, and the technician was absolutely outstanding. The refrigerator icemaker is working very well now considering that it is already 11 years old, so we're very happy with that. In the same day but on a different claim, I had parts falling off of my microwave. The same technician looked at it. He said he'll ask AHS to replace it and AHS agreed to that, and the new microwave has been installed. However, it took an inordinate amount of time from the time that we made the claim to replace the microwave until it arrived and was installed. But once it arrived it's been fine. Their technician was very friendly, quiet, knowledgeable, cooperative and easy to work with.

We’ve always had a good experience with American Home Shield. Having an extra insurance is really better because on our first house our air-conditioning unit went out. Without AHS, we would have been out of a whole lot of money that we couldn’t afford to pay for a whole new unit. We’re going to be in bad shape if we don’t have it so it’s not worth not having them. In these homes, there are a lot of things that go wrong and break down.

I've had nothing but a good experience with American Home Shield. I recently submitted a claim for an air conditioner and the company that they sent out to repair it was very professional. They had to replace the coil in it and they went above and beyond what they had to do to repair my unit. I was very pleased with them. Anytime that I've ever had to contact AHS, they've always been just very good. There is a fast response. I can get someone right out and I've never had to wait. All have been very positive.

I had to redo a pipeline in my cellar and submitted a claim with American Home Shield. The process was fairly easy and the people that I’ve talked to on the phone were courteous. They helped me find people and if I have any problems, I'd just call back and they'd get me someone else. In fact, I just got my signed contract. I looked it over and I understood what’s going on and the things that needed to be done. I’d recommend them.

We have a policy with American Home Shield, and have tried to use it to cover our pool equipment. We already have a service take care of our pool weekly, and they saw that there was a crack in the water filter, allowing water to spew out of the side of it continuously. They quoted $1400 to replace it, so we contacted AHS to see how we were covered. They wouldn't use our pool company's diagnosis, and said that we had to schedule an appt. with their contractor, and pay them $75 to get a diagnosis. We called, but they hadn't received our "case number" yet, so they couldn't schedule an appt. They asked us to call them back in 24 hours. Another day went by and we called back... they still hadn't received our dispatch number... and our filter is continuing to spew water.

Purchased a home warranty contract from American Home Shield. The first time we put in a service request on their website for warranty work at 1:15 pm on 6-27-16. We waited until 6:30 pm on 6-28-16 - without hearing from anyone we decided to call. After being on hold for over 60 minutes, I decided to call a local electrician on my own to hopefully fix our electrical problem. American Home Shield is the absolutely worst company to deal with. They were very easy to contact when purchasing from them, but when you actually have to use the service, you can not contact them.

One of my AC units was not working. Created the service request online. Contractor showed-up; started abusing me saying I should have switched off the AC in order for the fan motor to cool down. How on earth would I know that! Then he left saying he will come back after the motor cools down. Next day, he came back and said the Freon is low and I need to pay from my pocket to add Freon. I asked him why the coolant is low and if there is a leak; he just turned around and said rudely "you talk to the warranty company man" and left. I tried contacting AHS; after 45 minutes wait, I was able to talk to the rep and appraise her of the situation. She said I did the right thing by asking about the leak and then calling them about this issue. She asked if it's ok for the same company to come back and do the work. I said it's ok as long as I don't see the exact same rude technician.

AHS does not answer their phones when you call. Each time I called in the last week (5 times and counting) I was on hold for over 30 minutes and no one answers. They do not publish an email address, so if you want to get to someone, you have to make negative comments on their Facebook site. The technician they sent, who did not contact us until we escalated the issue, arrived in flip flops and told us they would be back in two days. We are now a week later, have called the tech. three times and counting, and they do not return calls -- phone goes straight to vmail, the vmail says they will call as soon as they receive the message, but clearly that is not true. Since AHS does not answer their phones, there is no recourse. Terrible service.

I claimed to my warranty company, American Home Shield, (Dispatch Number: **) on June 20 and told company the AC unit on the second floor stopped working. A service was scheduled next day to its contractor named Fast Response Heating & Cooling between 10 am-2:00 pm and I asked to call me 30 minutes before technician get my property. Technician named Michael texted me 10 minutes before he get my property and I reply him - said I could not get home in 10 minutes and asked him to wait for a while, but he didn't reply. I called him, nobody pick up the phone. I left message and no response at all. The phone of Fast Response Heating & Cooling? No Way! I called AHS again on June 25. After I was hold 58 minute, one lady pick up my phone and set up another service request to the company Fast Response Heating & Cooling.

I have been with HSA for about a year and have had perfect service experiences in the past, since American Home Shield brought this company my last service experience has been A NIGHTMARE! I placed a claim on 6/5, it took the company 4 days to call me to even schedule my service. Once they called they could not even come out until 6/17. The contractor came out and evaluated the problem but did not have time to actually complete the repair. After waiting 5 days for the contractor to call in for a authorization, I was finally given a approval for the repair, only to have to wait an additional week to be scheduled. My appointment was today, but it's raining and I have been rescheduled for another week. The contractor is offering to come out and charge the unit tomorrow until the line can be repaired but they could have offered that on the 17th... or the technician who came today could have done it, but instead I am consonantly inconvenienced.

I just started with AHS and had them come out to figure out why our refrigerator is not cooling. They sent someone out which was fine. The tech told us to unplug the refrigerator for 24 hours and then call them back to come out with no additional charge. We did as told and now that we are trying to call them back, we can't get through!!! I called 3 times yesterday and on hold for over 30 minutes each time to get disconnected. I am on hold now and it's 7 in the morning. Been on hold for over 30 minutes and even on hold with their chat window for over 30 minutes!!! WTF!!! This is so ridiculous!!! If this is what I have to deal with, I think I will take my business somewhere else.

I placed a service request on 06/20/2016. On 06/21/2016 a service tech came out to our home and diagnosed our A/C issue from Arrings AC and Heating. The repairman told my husband that he did not have the part to complete the repair and that it would take ONLY 24/48 hours to get the part in. As of today 06/27/2016 we have no part and no A/C. My husband phoned Arrings today and was told that the hose we needed had just arrived. The problem is we didn't need a hose. The person on the phone promised my husband that he would call back promptly to figure out what had happened. Hours later he called back to Arrings and no one would answer. He then tried to contact AHS and waited on hold for over 35 minutes with no answer.

I have one pending claim right now with American Home Shield and I'm waiting for the contractor to call to make an appointment. I called AHS and they gave me the name of the contractor but I'm not happy with their rating so I contacted AHS yesterday to see if I could be changed to someone else. I asked for someone specifically but they don’t work with that company, so I'll just wait to see if this company would contact me. If they don’t, then I'll contact who I need to.

Our most recent claim with American Home Shield was for our air conditioner. The contractor they sent out was very knowledgeable. He fixed the AC pretty fast, and it’s working now. Our experience has been good, fast, and professional.

I’ve been with American Home Shield for years and it's been good. Recently, something was wrong with my washer and as soon as I made the claim, they assigned me someone. The person called, came within a couple of days and looked at my washer. He was very pleasant and professional. My washer was fixed the same day and has been working fine.

I called American Home Shield because my air conditioner went out. They previously serviced a combination furnace air conditioner. It's a piece that runs the air-conditioner and runs the furnace. They fixed the blower but the air conditioner is not working now so they're coming here. Submitting a claim has been okay. It took a long time for a rep to come on the phone but other than that it was fine.

The process of submitting a claim with American Home Shield, either online or through phone call, works well. I've had good experience if I had to talk to their customer service person. I had somebody look at the air conditioner and it worked out fine. I also had a person out to do the heater on the spa on the pool during wintertime.

I had some plumbing problem recently so I filed a claim to American Home Shield through phone. I'm very satisfied with their claims process. Their reps were very nice and the technicians sent were excellent. They explained the problem very clearly and what they'll do and that they'll take it to the next level if they won't able to fix it. It was quite informative. Everything's perfect after the repair.

I had an issue with some part of my heating system and American Home Shield couldn’t get anybody out to the location. I had to make numerous phone calls and they didn’t bother to tell me. It was almost three days and they finally said, “Well, you get somebody out there and have them give you an estimate and have them call us and then we will approve or disapprove.” That’s a little tough to do when we’re talking about outside help to ask them if they’ll pay for it. It turned out that the people that I did get to fix it had dealt with them before and had no problem. They fixed it and said that the AHS representative paid the bill.

AHS has been very prompt and professional. When I call, they get right on the phone to try to make connections so I can get service. I haven't had a delay with them at all about conducting business with them. So far, the contractors they sent out to my house were very professional, quickly answered questions that I asked and have taken care of business. I recommended them to my sister and she's pleased with their service. I would recommend AHS to anyone that is in need of that type of service.

I recently filed a claim online with American Home Shield for my refrigerator, and it was easy. The contractors that have been sent by AHS have been fine, and they fix the issue the first time.

We had an outage so I filed an electrical claim with American Home Shield and some electricians came. I spoke to a rep over the phone and she got the claim through. She was thorough and knowledgeable as to what I needed. The electricians showed up about four days later and were absolutely awesome. They had to come out twice since they didn’t get it the first time, but they eventually got it. Their company is always timely, they call, and they are knowledgeable.

We've submitted claims with American Home Shield twice and I did it over the phone and spoke to a representative. And the contractor sent by AHS at both situations has been great. They came out within a reasonable time, were professionals and replaced the parts or with our microwave, replaced the unit. Then they returned with the correct part and put the unit in and everything was fine. I would definitely recommend AHS. They’ve provided a great service.

I submitted a claim to AHS over the telephone in conjunction with the service providers for a replacement of an air conditioning unit and it was a relatively painless process. The contractor who came did a very professional job and since then, the air conditioner works fine. But it would have been nice if AHS covered more of the cost.

A dryer wasn’t working so I went online and submitted a claim to American Home Shield. That was easy and within 24 hours, a technician was out and took a look at it. We weren't at home but we had a guest there. The technician told us over the phone what was going on and how he was fixing the dryer. It was really good. The dryer seems to be working fine too. We’ve been with American Home Shield for over a year and we've been pleased with them. Most recently, their response time has gotten better.

Have a leaking water heater, called AHS, and they sent tech. Tech confirms water heater needs to be replaced. AHS says "we will pay for some kind of valve, but not to replace water heater," but it will cost me $295 to dig it up. I think AHS is a fraud.

It was a good experience. Good to be able to request service online, pleased with the service. Glad I purchased the warranty.

The home we purchased came included with this warranty company. We had an issue with our heat pump package unit and called them to have someone out to look at it. First time they came around it was diagnosed with a bad compressor. Second time they came out it was diagnosed with parts going bad and supposedly parts missing. The unit was working without them before hand and would have continued to do so afterwards. The amount to replace the parts amounted to $1,300. I refused to put that money into a 16 year old unit that has a phased out refrigerant with high energy consumption.

Service was fast and excellent.

We had good experiences with American Home Shield, however, the last one we had wasn't good. It was for a pool repair for which the techs came, did one part and left saying they weren't sure they had fixed the other part. They thought maybe they hadn't, and they hadn't, but they didn't come back. Also, it was raining when they came out and one of the problems was that the pump was leaking. One of them said in the rain he couldn't tell if it was leaking so he would come back. However, in about 10 days he also didn't come back. We must have called 20 times but there was no answer from their phone. Then we called AHS and talked to them twice about it but nothing was ever done. They said they'll see what they could do and get back with us but they never did. So we got discouraged and we had the pool fixed ourselves.

The second visit by the repairman was a result of the first repair not fully fixing the problem. I paid the service fee for the first visit however even though I reported the second issue this time with the new ice maker within 60 days I was required to pay the service fee again.

I am so frustrated with this company. Our refrigerator kept freezing everything and we called them to fix it. They came out and had to order a part so we had to wait. They came back and supposedly fixed it, but it kept freezing everything. Eggs, mustard, etc. We called them back they supposedly fixed it again and it still kept freezing items that wasn't suppose to be frozen. We just dealt with it. Well, it finally went out. We called on a Monday and they said no one can come until Saturday. I called back to see if someone could come sooner. It was changed to Friday. Yay! I was trying to update my payment information online but forgot my password. I hit the forgot password and enter my email. It said my email isn't a registered email, but when I call that's the email they have on file and the email I receive emails from them.

The air conditioner failed recently, so I submitted a claim online with American Home Shield, and this was easy and very simple to do. When the contractors came in to fix the AC, I was out of town, so I had someone else here. The contractors that AHS sent were great, and so far, the AC's performance has been great since they fixed it. They did what I needed to have done. Right now, I'm very happy with AHS.

Our most recent experience with American Home Shield was great. The water heater wasn’t heating up so we submitted a claim. Originally, they sent it to the wrong type of company to fix it but it was corrected within four hours. We had the right people out the very next day. The technician came in and explained to my husband what the problem was and how they were going to fix it and it has been perfect since the fix. We’ve been pleased with AHS's service and have been with them for 20 years now.

Submitting a claim to American Home Shield was easy. I could make a phone call and put in a request and they assigned a contractor, and the contractor was to call me back. And typically, they don't call right away so I'd call them. I keep a log in my notebook of when I call and the response time and who I used, and whether I'm satisfied or not because I often have more than one plumbing problems in different times during the year, and some of the plumbers have been good and some were not.

I went online to submit a claim for the air conditioner, and got a response within an hour. The contractors were able to fix it right away and it's been working great. I've recommended AHS to many friends already.

My most recent claim with AHS was for a Freon check. Back in March or April, AHS had recommended the air-conditioners be checked before the season began. I submitted the claim online and within less than a day, they responded and got somebody scheduled out for the next couple of days. It wasn't an emergency. However, they still reacted very quickly. The technician came out and looked at both the air-conditioners and determined that there was a Freon leak and fixed it. So the service was fantastic. The peace of mind to know that the air-conditioners are not going to go out in the next two months or so before the season ends is very important.

Our air conditioning unit needed some Freon and AHS came out and took care of it for us. My husband filed the claim and it was super easy. He did it online and got a response right away which was within an hour. They gave us a claim number and told us when the vendor would contact us. Everything went as they said. The contractors talked to my husband over the phone because we had a question about their recommendation and pricing. We authorized it and everything's worked out great. Our AC unit's better than before.

We had an issue with the water heater twice in a row. It was replaced before and then it was acting goofy so they came out and reset the brain, tinkered with it, and it’s been working perfectly since. While their technicians were tinkering with it, I asked them questions about what’s going on and they explained everything. They were quick. We have AHS for four years now and we plan to continue to keep it because it definitely pays for itself. It's worth the cost.

I go online or call to file a claim with American Home Shield. It's easy and someone typically comes by within 24-48 hours. My most recent claim was regarding my air conditioner. I let them know what was wrong and they typed things up and sent someone out. I liked all the contractors that came out for various reasons and I trusted their opinions. They’ve been nice, trustworthy, and their repairs worked. But regarding my air conditioner, I wish I didn’t have to keep making claims and that American Home Shield would say it’s time to replace it. We had air conditioning guys come out to our house three times and we’ve only lived there a year. That’s my biggest complaint since there's the frustration of dealing with the hottest week of the summer and the air conditioner didn't work. But other than that, I haven’t had an issue with American Home Shield every time I called. They are pleasant to work with and they have knowledgeable contractors.

I called American Home Shield recently to submit a claim for our microwave oven. The contractors went in to do the repair but it was so old that a part from the inside cracked. I sent pictures of the broken pieces to American Home Shield and they agreed that the oven needed to be replaced.

Our claim with American Home Shield was good. It was for my cooktop and the technician that fixed it was very nice, helpful, knowledgeable, and professional. However, one of the burners he fixed doesn't seem like it's working quite as well. We have double burner sizes, but when we used the small burner it doesn't work and goes to the big burner. We just got back into town and discovered this.

I've made a few claims with American Home Shield and have not encountered any problems. When the contractors couldn’t repair something and said that they would need a part, they would come and fix it when they get the part. AHS is great and easy to use.

I’ve used American Home Shield for years. I use them every time I buy a preciously owned home. They’ve always been very efficient and taken care of me. I had a gas stove repair recently. I submitted my claim online to AHS and it’s always easy to submit a claim with them. All of the contractors that they have sent have been adequate. Some of them are better than others as far as the personalities, but all of them do the work very well. The repairs have all been good, too. They all use quality replacement parts. Most of the time, the parts are put out by the company and not third-party parts and they all work well. I’ve saved at least $10,000 over the last 10 years using American Home Shield.

I had trouble with our washer, and submitted a claim with American Home Shield. We didn’t have any issues with the contractors they sent, and they fixed the problem on the first trip. Everything's good with American Home Shield.

We never had any problems with AHS reps taking our information and putting a claim in, although, almost every time we call, there is a long time to get through on the 800-number. We recently called them for our dishwasher. We made four different calls and had different contractors. The most recent one was very good and did a great job. We also had people come out for the refrigerator and the garage, and we had some difficulty with one of them. They said that something major needed to be replaced, and AHS said they’re going to send out someone else, which they did, and the refrigerator was repaired. But we already paid the first contractor the $100 deductible, and when AHS sent out someone else, we continuously got billed for that $100. I continued to call them, and they finally took care of it but it was frustrating.

I like submitting a claim over the phone instead of the internet. It's being old fashioned but it was easy to do. The tech came the same day. I knew what the problem with my AC was and I told him about it. It wasn't the AC itself but the drain line. It got clogged and the pan filled up. I've been at my home for many years that I knew the immediate symptoms so it didn't cause any problems. The guy fixed it and everything went well. He blew the lines out, explained a lot of stuff to me, looked at the dates and told me how old my equipment was. I knew everything had been here forever and I'm expecting it to go out. So after my next endeavor with American Home Shield, it'll probably be a very big job on this AC. If I have another AC problem, I want to request the same company. The tech was great and I liked him. He was courteous and respectful. I've been happy with AHS.

Most of my claims with AHS have been good. The last one was a plumbing deal where they had to replace the plumbing in the wall and they tried to blame that on scratches on the faucet on the outside which weren't scratches. It was tarnish and I've been here 25 years. The handle broke and that's all that was wrong with it but it cost me $900. I wasn't happy about that because it had nothing to do with what was in the wall. I didn't accept the assessment from their rep because she didn't want to replace it because of the broken handle. The plumber came out here and was nice about it. He told them they had to replace everything in the wall and it's very expensive to do that.

Our air conditioner went out right before the summer. Submitting the claim was very easy and the company that came out to do it was fine. They weren't super busy, which was good. The technicians were very professional and everything went very well. I was very satisfied and I've also recommended AHS to some friends of ours that are going to get them, too.

AHS is a wonderful thing to have. I call up when submitting a claim to AHS and they get back to me, ask what the problem is and then get someone. They leave me hanging till they find the person that I need. Then they call back to make an appointment and the people would show up when they’re supposed to. The contractor was here this morning and did a great job. I have cancer and trouble getting around and they have been very helpful without me having to walk far. They explained the problem very plainly, had the parts on the truck and fixed the problem as fast as they could. They told me to call if there were any problems at all, and they would come back to see what they could do to fix it. By the time the contractor left, I had air-conditioning running and was very cool and comfortable. It was a great pleasure to work with them. They really did a fantastic job.

I went online and told American Home Shield that the faucet in our master bathroom was leaking. Within 24 hours, I had a call from the vendor. They came out and fixed it. Two days later, we noticed it was still leaking. It turned out they only fixed part of it. I had to talk to American Home Shield again. They were great and issued the work order. The vendor was very responsive too and came back at no charge, fixed the other side of the faucet and we were all set. I love that they did that. It would have been great, though, if they addressed both the hot and the cold faucets while they were here. Apparently, the contract only allowed the vendor to address one or the other and they couldn't fix the hot and the cold at the same time. On the upside, they took care of it and got the whole job done eventually even though it took a little longer.

Our water heater was leaking water out the bottom. It wasn’t too bad but it was enough for us to have it looked at. We called American Home Shield and told them what we needed. They said they'll get our number and have one of their local technicians call. We got the call from their technician the same day or the next day. They were really nice and kind, and we were pleasantly surprised. They checked the heater out and said they needed to replace it.

My most recent claims experience with American Home Shield was fine. The only problem was they had a hard time finding people to come up here because I live far out, so we had to go through several phone calls and different people who they said were coming but didn't come. Other than that, I'm happy with the claims process of AHS. I would recommend them.

I submitted a claim with American Home Shield for a refrigerator repair. Filing the claim over the phone went well, but it's been over a month now and it hasn't been completed yet. In fact, I have food all over to my neighbor’s house to keep them from spoiling. Initially, the contractor came out and replaced a part. He didn’t fix it, so I called AHS back and they sent another guy out and he replaced something else. That didn’t fix it, and then he replaced something else, which still didn’t fix it. He then told me that he couldn’t fix it because there’s something inside it that he can’t fix. AHS called and sent another contractor. When he came, he told me that he will order the part. He called me back and said he got the part ordered, and it might be more than a week for it to arrive. The contractor that AHS uses is a little sluggish. I even asked to speak to a supervisor, and it took four days to get a hold of him. I’m disgruntled with AHS right now.

All of the claims we’ve ever done with American Home Shield has been great and I really haven’t had any issues. Everything’s been handled very well so far. Submission is easy. I pick up the phone most of the time and call them and go through their system. The companies that work for them come when they say they’re gonna be there, do the job, and seem to be professional. I’ve had a good experience so far and I’d recommend them.

We’ve used American Home Shield several times and they’ve always been straightforward, reliable and got the job done. I couldn’t be happier with them. Our last claim was for our dishwasher that wasn’t pumping water. Submitting it was very easy. It’s probably one of the best things we’ve done for our house. Every one of the contractors has been professional and on-time. They give you a timeframe that they’re gonna be there, and they call and show up when they say they’re gonna show up. If they can’t fix something, they send out for the part.

I submitted an air conditioner claim to American Home Shield about a month ago and somebody from Epic Maintenance was sent the next day. My breaker was not on with the air conditioner which is why it wasn’t working, but the technician fixed it. He was very professional and nice. It's working now and he also did a check of the air conditioner. He said everything was fine and that the system was good at that time. He went a little bit more of what was asked for and I felt I got good service.

Great service, prompt service, qualify companies, just the best company.

I had my central AC broken for last 7 days. I contacted AHS 6 days ago. They scheduled vendor after 3 days. Technician came to my house and said he cannot fix the issue. I contacted American Home Shield (AHS) and they assigned another vendor. On day 5 new vendor contacted me and say they cannot provide me the service because it is their out of service area. I contacted AHS again. It took me more than 40 min to get hold of associate, and said they try to assign another vendor and if AHS cannot find any vendor with 24 hr then I can go to my own vendor and AHA reimburse the cost. Up to now I have not received any call from AHS and I am going to call AHS again. NOW it becomes my daily routine to call to AHS and talk with hope. I am sure by day 30 my AC will be fixed so I still have to survive with southern California heatwave with my three small kids.

I have been having problems with my air conditioner. I have called and they stated they would have local company come out. Well the first one is 1 1/2 hours away should be here between 1-5. Well 5 came by. I called company and he say very rude "It probably be another 2 hours." Well he didn't show up until 10 pm stated he couldn't get to it and will have to reschedule it - wouldn't be for another week. Called insurance. They set me up with another company. This one is 3 hours away - would be here between 8am-12. Well that time came and went and they showed up the next day while I was at work. Had to pay for someone to give my sister a ride and he never went inside. I had to call the technician. He said it is on. It was a grill on it. I told him it has always has started but does not get cold. Now my sister came outside and told him it was not cold. He told her it will needs time.

I had a very good experience with American Home Shield. The pipe in the bathroom was leaking and a guy had to cut it and stopped the leak. So I was very satisfied. I would recommend AHS. Their contractors were very professional and did their job in record time. I cancelled my contract because I sold my home. I bought a new-build home and don’t need warranty at this point. I told AHS that I will come back to them after this first year when I have to get my own warranty.

I had a garbage disposal replaced through American Home Shield. I submitted the claim online which was easy and the contractor was pleasant and very courteous. He had to come back a second time because he had to order a part but he was pretty informative and let me know what was going on throughout the process. It's been a great experience. I have no complaints.

I called American Home Shield because the drain hose that comes off of my furnace was clogged and there was water all over the floor. The furnace was replaced after we moved in there and I thought that they had replaced that hose too. However, the contractor told me that Home Shield won't cover that. He blew out the hose but it's still in terrible shape. When I asked why the hose wasn't replaced when the furnace was replaced, he said that AHS doesn't cover hoses. Somebody should have said something to me at that time. He also told me that the hose will cost me over $200 and I know I could buy it cheaper than that somewhere. For me, the contractor was not friendly. I'm trying to find a hose that will work to take care of it so it won't happen again.

We had a claim from American Home Shield for our garage door opener. It needed adjustment, but the main problem was that the power outlet is not working. So we need a send out for an electrician to come and look at the outlet. There was no follow up after the inspection. It seems that we have to do the follow-up and not the people doing the work. We have to chase their guys down in order to make sure that they send an electrician out to look at the outlet. It is also infuriating to go through the whole thing of not talking to a human, but talking to a prompt machine. But other than that, the contractors were very nice.

I've had two claims to American Home Shield that happened at the same time. One was at my permanent residence which went fine and the other was at my rental property in California which did not go smoothly. My daughter lives there and she has two small kids. The refrigerator condenser went out and AHS didn’t approve it at first. I didn’t hear back from the contractor as well. I had to wait forever to try and talk to somebody. I finally talked to a manager at AHS who said that they don’t know why my claim was denied. They approved it and the contractor came out again to say the same thing that he said the first time.

My air conditioner wasn't working. I went online and submitted the claim with American Home Shield, and it was pretty easy. When the contractor sent by AHS first came out this past Friday to work on the AC, he was friendly, and seemed to be efficient and to have done a good job. The AC was fine when he left. But about two hours after he left, it broke again that night and both AC units went out. So the person who came out to repair the AC did not work well on it, but only fixed it temporarily.

American Home Shield came out in a timely manner. I had them recently worked on my refrigerator. The gentleman who came out to perform the maintenance on it seemed to have a good knowledge of what was wrong with the refrigerator. He was able to get the part ordered shortly and get the refrigerator back up and running relatively quickly. He was professional and did what he was asked to do and he moved on. The experience was a positive one so I was pleased.