American Home Shield Reviews

I’ve had some air conditioning repairs in the last year. I have used two different contractors that AHS sent to my home and they were both good. However, when submitting a claim, it’s usually not easy to reach someone. I have to stay on the line while the music plays and I stayed on as long as 15 minutes before somebody picked up. The last time I called, it wasn’t quite that bad since it was only about five minutes but still I dread calling because it takes so long. But the people are very efficient once you get a hold of them. The person I talk with knows what I need, takes care of the claim and tells me who will be sent here in Texas, and so that speeds things up. I’d still recommend AHS.

I always get excellent service from American Home Shield. I'd call them up, they handle the issue, and give me the individual. They always give me an expert in the field, so if it's an electrical problem, I get an electrician. They also give me the company name and the phone number just in case that company doesn't call me within 24 hours. Five years ago, a plumber said he couldn't fix my water heater and left. It was the coldest day that we ever had down in Texas and I had to call them up and have them deal with that because I'm an old lady and I can't tolerate freezing to death. Although that wasn't American Home Shield's issue, they were very prompt and had somebody up in my system fixing it right away.

I submitted a claim online for American Home Shield to repair my air conditioner. The process was easy and they gave me information as to who was going to give me a call. That company called me and came out the next day. Their technicians were very good, nice, efficient and quick. We had to get a whole new motor and they took care of it. Their work was excellent, and overall, it was an easy and excellent experience.

I submitted a claim for a swimming pool pump replacement and it was effortless. American Home Shield responded by sending a gentleman out to diagnose the problem. He went back to American Shield, told them that we needed a new pump and about two days later, we had it. It was wonderful. Everyone’s been positive. Their subcontractors are conscientious and have done a fine job. Overall, they’ve been very good and fair that’s why I still have them.

Had a pretty good experience with American Home Shield. Their claims rep was courteous and the contractor was timely. The only problem I had was them having to come and try to fix it before replacing it. But I understand why they were doing it.

I have been a AHS customer for many years. Their service got worse. I have a range hood fan that makes loud noise for last 3 months. So loud, we can not hear anyone in kitchen or bear it everytime we cook. I opened a service request with AHS, their answer was that noise is not covered under warranty. That is a ridiculous policy and looks like they are just trying to avoid paying for repairs. Will the car dealer refuse repair if the car's silencer pipe is defective while under warranty? This call took months for them to give me a response. Service technician visited and AHS would not update me on the status. I called them twice and they don't give me an answer and always say they will get back to us. Finally they said after three months it is not covered. Who would have time to follow-up this many times for a simple home appliance repair? I don't see a reason why you would want a home warranty that does not pay for covered repairs when needed.

Claim submission was complicated. The claims reps were totally unbending and strictly stuck by their rules. The service provider had to come four different times and I finally refused to let them into my home because every time they came, something else was broken. I got five different estimates for what was wrong. The first guy who was sent by Total Air Care put the capacitor in backwards. The system did worse. The second guy said the first guy had put the capacitor in backwards and may have burned up the motor. Then there was a leak in Freon when there hadn’t been a leak until they started to run over the system. I was told that I had to pay from $35-$75 a pound for Freon. It finally got repaired and it cost me $300.

Everything I’ve experienced with American Home Shield except for one company has been very good. And I don’t blame them for that at all. I called about my garage door opener and they had a repairman out in just a day or so. It didn’t take long. The contractor that came was prompt and did an excellent job. I would wish to have him back again if I ever have another problem with my garage door opener. Since the repair, it has been working excellently. I would recommend them to anyone interested in that type of a service.

We love AHS and always recommend them. But the last claim we had was for our washing machine and they still have not finished it. It’s driving me nuts because they screwed up the wall and they haven’t come back to fix it. I need to call them and have them come and fix it but nobody has called me and it’s been three weeks now. Calling in was always a problem. I have to wait long times, sometimes 40 minutes before somebody would answer the phone and it was a pain in the neck. Now AHS has changed it so it’s an automatic answer even though it’s a problem with the automatic answering, I still get somebody and I appreciate the fact that they have tried to change it.

I have contracts on three different homes with American Home Shield. I've been with them quite some time now, and I've had good support out of everything up to date there. I had an instance a couple years ago. The lady of the house was about 10 months pregnant and in the middle of a hot summer, something happened to the air conditioner. American Home Shield responded and when I called them I said, "I can't take this for the whole weekend." They gave me authority to go out and contact a local company that normally doesn't deal with them and have them come out and they paid the bill. It was a Saturday and I was able to get somebody who was working half day. But that's the only drawback, that sometimes it takes a bit longer to get service when you got to go out of the norm. When you're dealing with sub-providers, you're tied to their schedule and they don't sit around waiting for American Home Shield to call them.

My AC wasn’t working and the guy that American Home Shield sent checked it. He said there was a little switch that was stuck and he got everything unstuck. He was respectful and very professional. Everything has been working fine. It was a good visit and I was so satisfied.

I filed a claim online with American Home Shield and their technician came the next day to fix the AC. But it’s really loud right now and it doesn’t sound like it used to be. But the technician changed the part, so I don’t know if I should call them back. But still, everything works fine and I’m happy with them. I love AHS.

The eight weeks of jumping through hoops and begging for service for my stove have put me off with American Home Shield. End-to-end, the process was a flipping nightmare. I filed my first claim on April 6. AHS sent MIS Appliance and their guy said the problem was the control board. He said they have to order one and when it comes, they'll come and fix it. They called me two and half weeks later and said they got the part and they'll be at my home right away. The guy came with a part that is not the control board, he then took the whole stove apart and said it's broken and they can't fix it. Before I only did not have a range, but after he left I didn't have a stove top or an oven. He said he'll tell AHS it's dead and will get it replaced.

I should've checked beforehand, but our new home came with 1 year free warranty from A.H.S. So I decided better safe than sorry so opted to continue the warranty after 1 year ended. So, $75 per tech visit + $600 deductible per ANYTHING needing fixed. Sucks, however in the event something major needs fixing it might be a good thing to have on hand. But even so, the fine print ruins my hopes of having coverage with AHS. Most every plumbing issue, which is our major problem right now, is NOT covered under their warranty. In fact, almost everything that's gone wrong thus far here I've just gone and fixed myself to avoid spending the $675.

I'm glad that I invested in American Home Shield. I am truly enjoying it. I've been very satisfied with both the service of American Home Shield and the contractor. Everything worked the way I'd hope it would.

AHS does not make repairs over weekend. Because my kitchen faucet broke on a Friday night, I have been informed by AHS that it will be Tuesday before a repair person will be at my house. That is 4 days before I will get a repairman out here. If a part is needed, it could be longer. They do not consider it an "emergency" because I am able to shut off the water and do not have an active leak. Further, it takes 24 hours to escalate to a supervisor and the "retention" department for accounts is not open on weekends. As a consumer, I am stuck to wait 4 days because I mentioned I could shut off my water. False advertising.

I had a problem with my plumbing. I submitted a claim to AHS and it was quick and easy. Everybody that I spoke with was polite and patient. The contractor that they sent was very professional and thorough. Since the repair, everything is working beautifully. They took care of the problems quickly.

They were nice enough but didn’t give the information that I needed. They assumed that I knew and I didn’t know what information to ask for because I’ve never done this before. I looked for the contract and was told that I would be offered the option, but not until I asked. Before, we’ve had appliances that they'd just work on and fix. We never had to have one replaced.

I went online to submit a claim for our air conditioner. American Home Shield gave me a call and set up an appointment time. Then I met the guy who helped me. He showed me what the problem on the unit was. He took care of the issue and I wrote him a check after. It was a great experience overall.

I've only had one claim with American Home Shield when I was having problems with my dishwasher. We have a little lime in our water and it so happened that lime went inside the holes in the washer, so it wasn't washing the dishes because the water wasn't coming through. The contractor cleaned it out and told me it was a different kind of dishwasher that we use. He was very friendly and gave some advice about what to do. He said it was better that we kept it clean, but the thing with it is it will clog back up again because we have that lime in our water.

I've been using American Home Shield for ten years now and they're great with us. The last claim I had with them was a booster pump for my Polaris pool system, wherein the pump was shot. Everything went fine submitting the claim. The contractor who came out was very helpful, did a great job, moved it right along, and wound up replacing it with a brand new pump which is now running fine.

The customer service team (especially Jasmine) are willing to go far beyond the call to duty to get the job done the first time.

I recently submitted a claim with American Home Shield for my hot water heater and it was very easy. They were out here for another issue and that’s when it was discovered. I went on the website, submitted the claim and followed it up with a phone call. The lady I spoke to was very friendly and knowledgeable. She knows the end of the call center. For the equipment, I can’t expect her to know all that stuff, but she knew who to contact and made sure I was taken care of. She told me who they would be sending out, so I called them up. They sent somebody that day to take a look at what needed to be done, and then the following day, they were out and they replaced my hot water heater.

5/19 called at 8pm about plumbing problems. No plumber, no follow up call from AHS. No serviceable toilet. 5/20 called in the morning. AHS apparently failed to get a vendor to come out and failed to notify me. No serviceable toilet. 5/20 called AHS yet again. Apparently not a single plumber was available to come out; this is a metro area of several hundred thousand people. Not a single plumber available? During this gem of a phone call I got hung up on/disconnected after being on hold for about 12 minutes.

Very fast response and quick AC repair service.

American Home Shield recently worked on my air condition (central air) and they came the next day, which is quick. They had to replace the fan for the heat exchange. However, they didn’t have a fan built specifically for that so they modified whatever they had in their van and hooked it up and it works. They did a good job and were in and out within a couple of hours. They were very good and friendly. But the fan they put in makes more noise than the other one did. And even though it was not the proper one, it works. It may be a little noisy but it’s tolerable.

I was very pleased with the quick, efficient resolution to our air conditioner problem.

AHS sent tech from carolina air inc. 4 27 2016. Coil broke. Took weeks before ahs said cannot replace coil. Have to pay 250 dollars for calculation. Because I have 4 wood windows he recommended higher unit, which I don't need, and ahs won't approve. I have vinyl siding and windows except for four. My trane has worked for years with the same conditions and not needed an upgrade. No one ever calls me back. This morn was told someone will call me. So far, no one, but was told they have denied my replacement. I don't have a water source, heat pump, no water near me. I don't need an upgrade. I have an electrical heat pump, just another way of not replacing my heat pump.

I recently called American Home Shield (AHS) for the first time with a service request regarding a problem with my home air conditioner. When the contractor (from Metro Air - Atlanta, GA area) came to my home, I had explained to him that I had just added refrigerant into my unit a week prior, and it was something I had done at the beginning of every summer for the past few years. Unfortunately this time the refrigerant had leaked out within 2-3 days and began blowing warm air again. Therefore, I explained to him that there must be a leak and that I had spoken to a couple of HVAC repair guys that I knew and they suggested that we probably needed to replace the coils and/or the condenser.

We have been very impressed with American Home Shield and the contractor who helped with our water heater. We received a new unit, and the work was done in a timely and efficient manner.

My dishwasher was broken. The rep I spoke with was as sweet as she could've been. It's the only reason I've stayed with American Home Shield and kept paying. The last gentleman that Sears sent out was a delight to have in my home. I felt bad though because when he ordered the part that his machine told him was wrong, it was bad. But unfortunately, there were two other things that were bad too and you couldn't tell until the part is put ahead. So we had the pleasure of the tech's company three times. But it was nice because we got to know him and we like him. We were really pleased.

Extremely pleasant. One call did it all. The contractor contacted me the next day, showed up on time, and repaired my garage door opener within a half hour. Was very knowledgeable and pleasant. Very satisfied.

Great repair and maintenance company. Great credit to AHS.

American Home Shield did a good job when I submitted a claim regarding my air conditioner. The two contractors who worked on it were professional and cleaned up after themselves. My air conditioner is doing great since the repairs.

If you are looking for a quick turnaround, as in the day you call, or during the weekend, this isn't the company. I should be able to call Thursday and get a person to my house the next day. It's faster to call a repair person than to wait on my home warranty. Waste.

I had a plumbing problem and when I filed a claim with American Home Shield, it was very easy. I went online and filled out the checklist. I got a call the next day because I filled it out fairly late, and within a couple of days, the tech was out to fix it. The tech was wonderful. He called ahead of time to tell me when he was coming and came when he said he would. He got along with my dog, which is always an issue. He fixed the issue quickly, and everything was cleaned up after him. My experience with AHS has been nice and easy.

I had a problem with the air conditioning and American Home Shield took care of it. They came on quickly the next day. The contractor knocked on the front door and I showed him where the unit outside is. He got his gadget to measure and check everything then I took him to the wires going from the unit into the house. Now it's very comfortable. I'm satisfied and I had recommended AHS to other members of the family in their homes.

I've used AHS on my other homes in the past and it has always worked out real well. I haven't had to use them yet in this particular home. AHS has always treated me good and I've never had any major problems, but my co-worker had a different experience. He had a service where AHS comes out and checks the AC like a routine maintenance type of deal. The AC was working fine but then somehow when they were doing their routine check, the system went completely down. It seemed weird because the thing was working fine for years and now it doesn't work at all which resulted to him having to pay out of pocket. AHS covered some but he also paid for some other stuff. But other than that I never heard anything else bad about AHS. I'm the one who recommended it to him, so I felt bad for letting him know about this company and then for that to happen.

AHS replaced the seal of the door of my dishwasher but that didn’t stop leaks, so they’re going to replace a couple other parts and see if that solves the problem. This was actually a recall. Aside from the dishwasher, the contractors have also repaired my stove. Their claim reps were also very pleasant on the phone.

We've been using American Home Shield for several years and we love them. We've had many different things fixed - our dryer and our oven among other things, and it's been very convenient and affordable for us. We also haven't had any problems. I recently made a claim with them for our pool heater. I did it online and it was very easy. My husband and I met with the contractor personally and he was very knowledgeable and professional. They did a great job. Our pool works perfectly now.

I find this home warranty company to be a total joke. We needed six (6) repairman visits to fix an ice maker, three (3) so far, attempts to fix pool light issue, we had a new (covered) water heater installed just two (2) years ago with an expense of $500 permit(s) expense and need a new one installed again already for an additional $500 permit(s) expense. The repairmen AHS sends seem less qualified than those you could blindly simply pick from the yellow pages. I wish I had not continued this service with the full one time payment. These issues should have been easily fixed with one or two visits. And now I can look forward to another new (warranty covered) water heater to maybe last maybe 2 years. I will look for another warranty company and steer clear of AHS.

We had an ongoing problem with our built in microwave oven that would seem to not function properly intermittently. After several visits from an AHS technician (from various companies) it was finally deemed inoperable and unrepairable. After that I was pleased with the quick response from AHS to help us get a new replacement at no additional charge and the company that delivered the new unit also installed it very quickly. It has been a great pleasure working with AHS in getting this problem resolved.

I submitted a claim recently to AHS regarding my dishwasher and the plumbing issue. The rep was very professional and the contractor was kind, showing me and telling me everything about what he was doing.

We recently had some lighting issues in a rental property, wherein there were three light switches that go to one big light in the kitchen. The synchronization was off, so American Home Shield had to send somebody out to fix that. Our tenant said it was excellent service and we were kept in the know as to when they were coming and when the job was completed. However, about two days later, it started doing the same thing again, so they sent the contractor right back and fixed it the same day after I called him. I've only made two claims so far and it's been awesome. I've had completely 100% positive experience with them.

There was a leak at one of the filters for our swimming pool and submitted a claim with AHS. They were responsive immediately when I submitted a claim. They had given me a vendor that I had a previous bad experience with. I requested someone else and they gave me another vendor who was Johnny-on-the-spot. The contractor was very good, was here within five minutes of getting noticed and identified the problem right away. He's working on getting a replacement part which needs to be ordered so he can have the problem fixed by the end of the week.

We've had AHS for two years now and for the three times we have had to use their service, it's been very easy and simple process. I go to their website to file a claim and then, not even 5 minutes later, I get an email from American Home Shield saying they'd put in a call to the contractor. The contractor comes to fix the issue, and I pay them a $75 service call fee - we're not responsible if there's anything else, American Home Shield pays for it. Last summer, we had a sand filter replaced in our pool and within a week, the parts were ordered and it was up and running. Three weeks ago, one of our air-conditioning units was not cooling about three weeks ago. American Home Shield called the normal vendor that has been dealing with it. It was a Freon issue so the vendor added more Freon. It's been a good experience dealing with AHS. In my next home, I'll definitely have a warranty with them as well.

I submitted a claim for a combination microwave conduction oven. The microwave still works but the convection oven had apparently an extremely unusual problem. Wolf said that in all of these units that they had sold, we were the third complaint of this nature and they had to find the guy who had handled the first two to figure out how to fix it. We had one contractor come out and tell us that it couldn’t be fixed. Then, we had another contractor come out and order a new part after a new part after a new part saying that it would fix the problem but it didn't. Finally, he threw up his hands and said it was fixed and that we weren't using it right.

I've been with American Shield for a little over a year and I haven’t had any issues. I'd recommend them.

Our stove and oven were having problems working. I submitted a claim online to AHS and the experience was very easy. The first guy that came out came on time and was very nice, but couldn’t fix it. He needed the model number, serial number of the oven and due to his age, he could not read it. So they sent out another man and he was able to finish the job. Since the repair, I haven't had any problems. My experience with AHS was very easy and really worth the money.

I had a situation with my air conditioner and did a routine check-up on it which the SRP sponsors. Then I had a technician come out that was not with my homeowner’s policy, it was independent. He told me that my freeze-on was a little low. So, I had American Home Shield come out and I had a good experience with the contractor. He said, “No, your freeze-on’s okay.” The guy that was here did a good job and charged me $100 for not doing anything but I was happy to pay him.

There was a leak at the bottom of the water heater caused by the outlet from it. I called American Home Shield and created an incident and they sent someone else the next day. He came in, swapped out the connector of the water outlet and it was fixed. He did a great job of explaining and then fixing the water heater. Overall, it was an easy and complete experience.

Beware of this. We have been paying American Home Shield for a warranty. Our AC unit went out and they sent an associate from a local AC company to review. He said that the unit was no longer working but he blamed a wire that was loose. I explained to him this had nothing to do with the unit no longer working... the entire AC unit needed replacement. They basically look for any reason to deny a claim.

I have been a customer for over 8 years with only 1 replacement in this time frame. My glass door broke on my oven (which is sold black). This happened over 1 month ago - March 19. I get a call on May 17 telling me they have 2 options for me. I can get a white-glass for replacement on a solid black oven or they will pay me 173.00 towards a new stove. Really... I am so very disappointed in their response. I do not want a new oven, but they will not send the 173.00 so I can find a glass company to come out and cut the glass. I have to purchase a new oven with 173.00. I have paid more than 4500.00 over the 8 years and they want to send me white glass.

In purchasing our home (a foreclosure through Freddie Mac HomeSteps) we were given a $500 credit towards a $560 home warranty through AHS. Knowing the bank/owner wouldn't pay for any repairs prior to closing, this was a great deal. As a requirement of our mortgage and contract with HomeSteps, we had a home inspection prior to closing. We called AHS regarding a corroded pipe (repaired with duct tape), a leaking water pipe (NOT on the home inspection - also there are mismatched pipe materials - should be covered), and a running toilet. The plumber advised that at least the leaking pipe should be covered.

I like American Home Shield. My recent claim was for my air conditioner. It wasn't cooling down so I called them out and $70 later, it was all fixed in a day. So it was great. The claims people were really good. They call back and let us know the vendor who's going to come out and were very polite and nice. I'm very pleased with AHS and have recommended them.

It has been 10 DAYS since we called, besides having a technician coming over and took a look and gave us a $4500 quote that OURSELVES NEED TO PAY $4200, for a water heater replacement, NOTHING HAPPENED SINCE THEN. We filed the complaint. They said they will escalate, but what they do is keep you waiting for another 2 days. SOMEONE will call us. NOBODY called. When you followed up, they throw the same excuse again saying SOMEONE will call us, and NOBODY called. They breached the contract and not responding to your claim, leaving you in the dark with NO HELP, NO UPDATE, NOBODY to talk to. They took money away from you then disappear. The company is AHS. Totally a SCAM.

It was a great experience with American Home Shield. I had a claim for my air conditioner and everything was great. Everything seemed to be working fine since the repair. Great customer service.

I had a second-floor toilet leak and had to drill through the first floor ceiling so I called AHS to submit a claim. The process was pretty convenient and the reps were very helpful. They let me know what was going to happen and how the process takes place. The second time, because I had to do a followup visit, I had to call them and ask what was going on. But they were nice and they explained what was going on.

I phoned AHS about problems with the garage door opener. I didn’t get to submit the claim because after I've gone through all of the information, I was told that if it was the motor it wouldn’t be covered and then the parts and labor were covered. So I told them that I didn’t want them to dispatch someone to come out and that I would make some calls on my own. But five minutes later, I got a phone call from someone saying they had been dispatched by Home Shield. They came out and I paid the bill and there was no submission of any claim. The garage door was fixed, but we had to pay for everything. This is the third time now that has happened to us so we're reconsidering whether we’re renewing or not. My point is the three times that we've called, nothing has been covered so I'm not sure what we're paying for.

My recent claim with American Home Shield was handled perfectly. It was the second time I submitted a claim about my air conditioning and both times they handled the issue that I reported within a day. All of the contractors have been very neat, professional, and helpful. I have taken measures to make sure they didn't mess up my house. When they come in and outside, they would put something on their feet. I have nothing bad to say about the contractors. The same company worked on my air conditioners and dryer. The technician was very nice and fixed the problems. The companies that AHS has contracted with are exceptional. If I were not with AHS anymore, these will be the companies I would still call personally to work on my appliances. AHS is a bargain for what I pay for every month for it and what I did so I'm extremely happy.

As soon as I called American Home Shield's number, they sent me a repairman quick and he came out and took care of the job. The first time he went, he didn’t do it right away because there was another problem with the part. He said that they'll order the part and I thought it would take a week or two. He came the next day with it. I’m thinking I still got issues. I never hear the pressure stop. Still, the insurance program is awesome and I saved a lot of money with the repairs.

American Home Shield sold me pool equipment coverage which to my surprise does not cover my pool heater since it's a heat pump. During the sales process, my pool equipment, type of heater and such a big-ticket exclusion was not brought up and I can't help but feel 'ripped off'. Upon attempts to cancel my 'lack of coverage', I was told I cannot make changes or cancellations after 60 days. While I feel this is deceptive and unfair, this is likely how the entire industry operates to make a profit. If you're thinking about buying pool equipment coverage, buyer beware!!

American Home Shield is great. I have two homes, one in Florida and one in North Carolina, which I use as rental properties. AHS is very quick and they keep me and my tenants happy. It's been an outstanding experience, overall.

Excellent...clearly identified himself upon arrival, pleasant - even had great sense of humor, on time, professional, observant - noticed and corrected another minor issue, great skills, efficient, professional in appearance and offered suggestions for product efficiency improvement - simply to be helpful. This type of service professional can be difficult to find.

We use AHS for a rental house that we have and they always take care of the issues. Their service has always been quick and done right so that's why I keep using them.

Had problems with hot air coming out – would go to cold 1-2 xs a day. Called and they had someone come out as quick as possible. I explained to technician what was going on. He checked it, replaced a part and cleaned the area. Was quick fast and knowledgeable.

It's been excellent having AHS. I've had only a couple of months on the air-conditioning and there was a minor incident with the unit. I called in and asked for service and they took care of it for me. They showed up the very next day and took care of it within an hour. The contractors were very congenial. It has been almost a year ago and we haven't had any serious problems since.

Tech came out to check the self-cleaning part of my wall oven. He turned the latch so hard it jammed the oven fan which caused the oven fan to stay on continuously and could only be turned off at the breaker.This breaker, we found out 2 days later, also runs the heating element on the dryer. AHS did nothing to support me. I had to wait 4 weeks for the repair. AHS refused to send out another repair company. Cancelled my contract a week later.

Our air conditioner has been giving us problems ever since we bought our house 11 months ago. Band-aids continued to be given costing us a $75 service fee every time the company they contracted with came out. Well here we are in our 11 month and guess what "NO AIR CONDITIONING" in San Antonio in May!!! Are you serious! Well I guess the part (the actual motor) is supposed to be 12 years old, so having a hard time getting it??? Well as my family sit in sweltering heat I hope all involved sleep well at night in their air conditioned homes, cause I know my family is not!!!

Placed a service call in to fix my icemaker and it could not be fixed, so AHS gave me a dollar amount to replace my refrig with a new one. Awesome service!

Been a customer for almost a year, my air conditioner recently broke and the claim is resulting in over $1200 in non-covered incidental expenses to me - refrigerant and duct work not covered (mostly because they are fixing a 26-year-old AC/heater that uses a very expensive refrigerant instead of replacing it with a new one, and if something similar happens again w/ the old unit I could have to pay this again according to the policy/contract). Beware if you think the home warranty will protect you from all expenses when something major goes wrong.

My refrigerator went out. American Home Shield directed a contractor, Green Light Services, to have it fixed and we’ve had to order a part. They got the part installed, checked it out and thought it was going okay, then they left. A couple of days later, it bust all the freon so we had to have them back again. Then, they ordered another part. It was months that I don't have a refrigerator but AHS kept it going and ended up getting me a new refrigerator.

I renewed my contract with AHS several times and one of the reasons is that they took on Air Doctor. I had known Air Doctor before knowing about AHS and they were very good and I'm very happy with them. AHS should keep them.

Submitting a claim to AHS is really easy. I haven't used the online submission because I have a couple of questions on whether the repair would be covered or not so I usually select to speak to somebody in Customer Service. I'm normally on hold for only a minute until somebody picks up. Their representatives have always been friendly and helpful answering all my questions.

We got the warranty when we bought the house. We've kept it because we've had two instances that we called them for and both times were great experiences, plus we also have some legacy systems that may go out. A year ago, American Home Shield fixed our dishwasher. We called them and they sent somebody out who was friendly, knowledgeable, and very helpful. The repair has gone great. I'd recommend them and have done so before.

OK Budget rooter is the home warranty company that AHS uses. My water heater malfunctioned and they were assigned to service. They are unresponsive and do not return calls. Their technician took one look at the problem and gave me a pick slip to order parts without any tests. Their parts apparently take a month to come in. I called AHS and they said my service was cancelled. I paid for a home warranty that covers multiple appliance and they can't even take care of one. I will be cancelling my contract with AHS and ask for a refund.

I will pick a MINUS 5 star if there is such option. We paid $350+ for 1 year warranty with AHS, hoping they will bring us peace mind. We were so wrong. Last Sunday our tankless water heater broke down. Called AHS. They sent a technician checking it on Tuesday and determine the need to have it replaced, as it is not repairable. NOTHING HAPPENED UNTIL FRIDAY.

I unfortunately had to use them a couple of times. There are limited vendors to do the work and it is shoddy work at that. When you call them they do not have 24 hour response to your calls. It is at least 48 hours and God forbid if it's on a Friday. Don't expect to hear from them until Monday no matter what the emergency is. I had a plumbing leak that took 4 months to resolve. I finally had to use outside sources to get it fixed. I am STILL waiting to be reimbursed the $850.00 it cost.

I have had the warranty for a couple of years now and have not made not one claim. The spring broke on our garage door so I set up a service call. The garage door company called me and I told them exactly what was wrong that the spring needed to be replaced. They said no problem, they would come out and fix it. When they arrived they said it was not covered under my warranty although it says in my contract garage door is covered. Then the guy proceeded to charge me $125 for a trip charge to tell me the spring is not covered rather than telling me that on the phone. Mind you it costs about $60 for a spring and they were going to charge me $400 to do it, no thank you. Warranty not worth the money, so disappointed.

We had a refrigerator that went bad and the man who came and checked found out that the refrigerator was too old and they didn't have a part that would fit in. He told us what we had to do and American Home Shield checked to see if they could get the part in and they didn't so they had offered us another refrigerator. The lady called and said she'd tell us what kind of refrigerator they had chosen for us to look it over and if it wasn't what we wanted, for us to go ahead and see what we did want. The one that we chose was a little bit less expensive and she said that it was available. So we could get that and they would ship it out. The gentleman that came out was very knowledgeable, helpful, friendly, courteous. It was an excellent service and we're very satisfied.

I have had AHS since 2009. Dealing with them has never been a picnic, but for what you get for the cost I thought it was a good deal. The first few years I lived in my condo, I had to call AHS at least once. The first year I got charged multiple times within 60 days for the same issue. I asked to have this looked into, and I never heard anything back nor did I receive credit. Time was more important, so I let it go. Other issues have been dealt with have been ok, but not great.

Poor Customer Service! They just want you to sign and pay money. AHS was asked to check Sump Pump. Their plumber said it is fine but the sewer pump has a problem and as expected AHS DON'T cover sewer pump! Pay that 3rd party plumber 1200 bucks to fix it. Either way we got that sewer pump fixed but next day Sump Pump stopped working and the basement got flooded. After calling AHS, big big disappointment! They are not taking any responsibility whatsoever just by saying we don't cover third party damage. It is not even a third party damage.

I recently submitted a claim to AHS due to a sump pump battery issue and it was very simple. I went online and submitted the claim. Somebody called me and the issue got taken care of. For the most part, all of the contractors I dealt with have been easy to deal with. Also, every claim that we've filed has been very simple so I'm happy with American Home Shield.

On 2/24/16 I made a request that two of the igniters on my stove weren't working. Not a big deal and since I have AHS, let's get it fixed, after all it's under warranty. First guy comes to fix it, just takes a look. Says he needs some new parts and that my stove wouldn't work for 6-8 weeks while they have to rebuild the igniters. A week or so later, they come back to my house to take out the parts, and send them off to be rebuilt. Parts come back in a few weeks, they install most of them and now all 4 igniters do not work. We are worse than we started. Then a few days later we are told the stove will need to be replaced. The only stove that we could use to replace my existing was an upcharge. Then they come to deliver the old stove and the installer doesn't show up. Then the installer shows up a week later, tells me he is going to charge me $60 to cut off a 1" piece of wood so that the new stove will fit. Then he doesn't install a major part of the stove.

My dishwasher broke 3 weeks ago and is still not repaired or replaced. I have been told the part was not available the first week. The next week I was told the part is available and was ordered. The following week I was told "sorry, the part should have been ordered but was not." This week I am told the part was only available in black and my dishwasher is white and it will take another 7-14 days to order that part if I want it. At no time did anyone from AHS contact me to advise me of any of these updates.

American Home Shield called about my proposed cooktop repair. They informed me that Premier Appliance Service said that some water got into the electronics and caused the malfunction and that is not considered a problem caused by wear and tear so they will not repair the cooktop. It seems that I am being accused of purposefully sabotaging my cooktop or that the company is finding a reason to deny repairing my appliance. When one cooks, there is condensation and naturally water collection on the appliance. The appliance was only 2 years old. I am very disappointed that American Home Shield will take my monthly payments under false pretenses to fix my malfunctioning appliances then refuse to live up to their responsibilities. I am very disappointed in this company.

American Shield (AS) assigned a pool company (Artisans Pool Service) for a pool heater repair. After numerous unanswered calls to the pool company the technician finally arrived with 5 minutes warning. After a few minutes he said he could not diagnose the heater as there were two burners that were tipped down and that he was unable to reset them. He called AS and said the unit was not accessible before talking to me. When I spoke with him I told him I would level the burners off once the heater cooled and he agreed that he would return to do the diagnostic (once leveled). I then left a series of messages with him telling him that the burners were level and asked when he would return. I have never heard from him since.

I bought a house and the previous owner paid for the Home Shield Elite through Century 21 Elite in Bossier City LA. The air conditioner compressor blew after the first week in. American Home Shield said they would not cover it because it is a pre-existing condition. It ran for a week. I know that the I am a nobody but if I can get this out to all my FB friends it might keep someone from doing business with this worthless company.

I had a claim with American Home Shield about our microwave five years ago and that worked out very well. Though we haven't had any claim in years, we keep renewing our services with them all the time. However, they're expensive. In fact, we just got our new bill and it's over $600 a year.

Garage door fixed. Excellent experience, no hassles.

We had to have our pool equipment serviced. The contractor arrived as scheduled, completed all necessary repairs, and offered additional information to help manage our pool.

Halls Pump Repair was selected to perform our well service. The technician was hands down the best we've ever experienced. He was very personable and walked us through the entire process, start to finish. He even suggested ways to extend the life of our unit. I highly recommend them in the for anyone needing well service in the St Johns area!

My toilet kept running so I submitted a claim to AHS. The contractor was very professional, customer-friendly and qualified. He fixed the problem. It was an outstanding experience and I wouldn't use any other company.

AC has required repair 4 times since August. I too needed my AC fixed. I am waiting now for a return call to cancel my contract with this company. I called. Spoke with someone who sent out Kane Heating and Air in Killeen Texas. Kane Heating and Air made things worse! Two days later on a Saturday the unit stopped again. I called. They put in an order so the same people then have 24 hours from the time they open on Monday to call us. They can't come till Wednesday to even look at the unit. Should the unit need parts God only knows how long this could be. In the meantime my son and husband are asthmatic - the pollen is out of control. Levels are dangerously high and we are forced to open windows to cool the house. My husband is a disabled Vet so it's very important to me to keep him healthy!

American Home Shield contracted with an appliance repair company that informed me that my dishwasher was not broken. I showed the repairman the dirty dishes and he continued to say that there was nothing wrong. I called again and American Home Shield sent the repairman back out free of charge and he once again told me that nothing was wrong with the dishwasher. I have to hand wash all my dishes because after switching to a top cleaner, pre-washing my dishes, using the sanitizer button, and using the special dishwasher cleaner, my dishes are still filthy.

I have a real estate company and recommend American Home Shield all the time. We got several claims with them recently. One was for air conditioning. The guy who came out to fix it was very nice and there have been no problems whatsoever since the repair.

They came through. The wait was not long and the contractor contacted us and did the job that they were supposed to do without inconveniencing us.

Worst company I dealt with ever. I took the most expensive home warranty from them and when my microwave broke down, it's a waiting game. Their contractor, Major Service Appliances (MSA) sent someone to diagnose the problem. It cost me 75 out-of-pocket and after that, it's just a waiting game. I call AHS pretty much daily for status and so far I have just been given misleading information. Their status went backwards from 'received the diagnosis' and 'it's in authorization dept' to 'haven't heard from our contractor'. It took more than 2 weeks to send in diagnosis. I have been 3 weeks into a broken microwave. Never got any definitive timelines about when the diagnosis would come in, when the authorization would go through, etc. I got this insurance from my realtor and would check if there is a way for me to cancel it.

Good service and quick but do not work on weekends.

My air condition was freezing up so I submitted a claim with American Home Shield. All I did was call and give them my number and that was it. The contractor who came out was real nice. He put some Freon in it and told me to call him within 60 days if I had any problems and he'd come back. My experience with AHS has been wonderful because every time I have a problem with something that I couldn't fix, I'd call them and they'd have someone come out and take care of the problem.

My freezer on my Sub-Zero has been giving me problems for the last couple of years. Each time I call AHS they bring in an appliance company who will fill it up with Freon. Each company tells me I have a leak. Then about 6 months to a year I have the same problem again. This time when my freezer stopped working, I decided to call my own appliance company to have the problem diagnosed. The first company which is a very reputable company in our area called Caesar's Appliance (have been in business in our area for over 40 years). The technician came and said that the freezer has a sealed system failure. The technician also told me that they can diagnose but do not repair sealed system failure. In order to get a second opinion, I called Avalon Repair which specializes in Sub-Zero.

I have reported 4 plumbing problems one month ago... NO RESOLVE! The company has tried to use every excuse like: "Your water pressure is too high and you misused your garbage disposal." No verification was provided and I have present hours on the phone with at least 4 different supervisors... each time it takes at least an hour of my time. They are trying to wear me down and just go away. Note that the service contractor is supposed to report back in 48 hours... It has been two weeks and the service company will not call back. AHS seems to stand behind them and my leak and broken toilet continues to worsen.

American Home Shield was wonderful. They're excellent and I love them. Every experience with them has been good. I submitted my claim over the phone and the rep was nice, courteous and professional. Their technicians have always been very professional and friendly.

Each time I filed a claim, which I can do online or on the phone, AHS has been more than absolutely great. One time, we had a problem with a repaired appliance and we couldn't figure out what it was but they didn't charge me any extra fees. The contractor continued to come out until they figured out what the problem was and fixed it. I'm very happy with AHS and I'm gonna be with them for a long time. I recommend them.

We purchased a new home in Florida last summer. The systems and appliances all appeared to be working well, but we requested a home warranty to cover us for the first year. This spring, when our home warmed up sufficiently for us to turn on the air conditioner, we were getting no cooling. I tested the heat and we were getting no heating either. Since the system is a heat pump, I assumed a leak in the system and loss of coolant, making the system unable to work to either deliver cool or warm refrigerant to the furnace coils. I called American Home Shield and their selected contractor was unable to get to us for three very hot days. While I was on the phone with a very polite gentleman, he said he had something he was required to read to me.

When we had a plumbing problem with one of our toilets, American Home Shield got in touch with me within 24 hours after I filed the claim online. Their reps have always been professional and really easy to work with. The contractors, the second time, took a while to get a hold of me. I had to talk to American Home Shield to get the contractor to call again, so the last two contractors have been really slow to reach out. It took a week and I had to call to get them to call back. But once they showed up, they did a really good job.

It was real simple submitting a claim for my furnace to AHS last October and I got good service. The guy they sent was very polite and professional and on time. I could recommend American Home Shield to a friend.

American Home Shield was excellent. I submitted a claim online for the water heater and the contractor called me and they came out. The problem was the nozzle and the technician explained what the problem was and how he was going to fix it. He was here for a few minutes, fixed it, and we were happy. The heater's been awesome after the repair.

I have had an American Home Shield Contract for over four years. Whenever I attempt to use the warranty, they send a subpar contractor. I have come out of pocket for over $1,500 to continue to put Freon in a leaking a/c unit. It's always MY expense, so AHS will not repair or replace it. Remember that they contract with the companies, so they will always find the solution CHEAPEST for the company, not the correct thing for you, the homeowner. Save your money - it's a complete ripoff.

American Home Shield thinks I should pay over 500.00 for an appliance they cover. This is the second time I have paid 75.00 and little to nothing was covered. They have very few, if any, repair people in the area. It often takes 1-2 weeks before they can locate someone to service me. I have paid 50.00 a month for the last 10 years to American Home Shield and the last two times I needed service, I paid the 75.00 fee and they would not cover the issue OR the "uncovered" is more than what they actually pay on their end.

Replacing our garbage disposal went very smoothly. We just had to place one call to submit the request and that was it (I tried making repair requests online but now I haven't tried it within the last three years because when I did, it took me in circles and I never accomplished it so I just call. But I am a huge internet online user for service and information sharing.). The contractor responded quickly, scheduled the appointment, came and installed the new disposal, and American Home Shield honored it. The contractor had the new disposal in the van so there was no reason for two trips. He said our old unit had a crack in the case, then went to the van and brought the new one in.

I had a terrible experience. This was a joke and I will never trust another home warranty again. I signed up and was told that it would cover all expenses with regards to the air conditioner except the $75 service charge which would belong to me. Our air conditioner was not cooling after 11 months of it working just fine. Technicians told us that it only needed 6 lbs of refrigerant which of course they charged us $500 for and wasn't covered by American Home Shield.

I started using this company for the 3 properties that I own. They all have brand new appliances so I didn't think I will need that much work anyway. I used them twice. My fridge door didn't close and didn't make ice. Their professional came, looked at it for 2 min, and told me to change the filter. Really??? Ok, I changed the filter. Guess what??? The ice maker is still not working and the door is not closing. When I called to say that it's still not working I was told that I will need to pay an additional $100 service fee for an additional person to come and fix it. Really??

I was very pleased with my most recent experience with American Home Shield, I went ahead and re-upped my warranty for another year. That’s how happy I was. I had a claim for the air conditioning, I submitted it online and it was very easy. The person they sent was very professional and he repaired it beyond my expectations so I’m very satisfied.

I called AHS 3 weeks ago to schedule a stove repair. They sent my request to Appliance Medic and I waited for a call. I called them 3 days later and left a message then I get a callback 2 days later. At this point I am without a stove for one week. Appliance Medic tells me to give them the serial number so they can just order an electric panel and come install it. A week later they said they didn't have the part yet. Finally I called AHS after another week had passed and they said the part is in and he will come install it on Wed. They came here without the part!! This is the worst customer service by both AHS and Appliance Medic!! I am furious that I have no stove for almost 4 weeks now!!!

Our daughter moved into her house in March. The dishwasher broke the first week. After two or more weeks trying to get American Home Shield to find a repairman, it's still not fixed. Repairman said last week the part had been shipped. Yesterday my daughter was told repair company is talking to American Home Shield to track the part. Very dissatisfied with this company.

The American Home Shield team is not providing me with contact information for upper management. After 3 service techs have been to my home, the refrigerator is still broken. I'm not getting anywhere with the customer service line. I've been without a WORKING refrigerator for almost 1 month. I have to buy food daily which is EXPENSIVE. American Home Shield has no problem deducting the fee from my account every month. Therefore, I should be able to speak with someone to get this problem escalated. I will never recommend this company to ANYONE...EVER!

On Wednesday, April 27 I electronically submitted a request for service as our heat pump (a/c unit) stopped working. After hearing no response, I contacted the company by phone on Friday, April 29th. After being on hold for approx 35 minutes, I was told that the company has until end of day Monday to schedule a service call. After not hearing from the service company, I called again Tuesday, May 3rd in the morning (10am). This time, I was only on hold for a few minutes but learned that they would call a different company to schedule service within 24 hours.

American Home Shield fixed a pipe so it's not leaking anymore. Overall, I'm pleased.

My garage door was having issues coming up and down so I submitted a claim to AHS and the process was fairly easy. The technicians that's been sent out have all been very good, professional and knowledgeable. Since the repair, my garage door's been operable. So far, so good. I’m very privileged and proud to have the service. I’ve been able to use AHS which is a very good protection against various issues of a home. I feel very lucky and fortunate to be able to have such a service.

As a subscriber of American Home Shield, I have been met with substandard customer service, as well as service providers. Most recently I filed a claim/case more than one month ago (third week of March) and it is still unresolved. Contacting customer service alone is a nightmare. You will hold at least 15minutes before someone answers the phone. I have been transferred from one rep to the other, which adds additional time to each call.

I have never written a review in the past but in this instance, I felt that it was important to share my terrible experiences with this company. A friend had convinced me to sign up with them stating that when appliances are broken, they are quick to replace them. We contacted them on several occasions. We called them initially for our garbage disposal and one of A/C units. Neither of them were working efficiently and we were told by prior servicemen that both needed to be replaced. We had paperwork to support this. However, when the American Home Shield servicemen came they stated that since the units actually "turned on", they would not replace them despite the fact that neither of these appliances worked.

I've been with AHS for over 8 years. Up until this last year, we've had reasonably fair service. But, on the last three service calls they either sent out completely incompetent or completely dishonest service companies to my home. They covered the installation of a shower drain, pan and p-trap to replace a fiberglass shower stall that had cracked. The plumber they sent out put the drain in completely crooked. It was out of level and was very difficult for the tile guy to install the floor slope properly.

My oven has not been working for over a month. AHS ordered the wrong parts twice. The third time they ordered the correct parts and then the technician said, "That's not the problem". He left and now my oven door won't shut and the light that was not able to shut off before (that was the original problem) is now not working at all. I just called them and they said the technician said everything was fine. I left a message for a supervisor and have not heard back from anyone. I am on hold AGAIN for 29 minutes so far to complain and still holding. I am a realtor and often wondered about this warranty. I would NEVER recommend them based upon their lack in interest in correcting this experience. Obviously with how long you have to hold to complain, I am not the only one that feels this way.

Call service request department before purchase this warranty! You will see yourself! You will wait hours to speak with someone! I bought a house and seller bought HSA warranty that I did not want. I asked him to buy American Home Shield Warranty before the closing date (I looked the AHS reviews and impressed what they say about the company!) He agreed and told me that I would have warranty from AHS.

This is our first year having an American Home Shield warranty. When our washing machine broke I filed a repair request and they quickly sent out a repair company. However, that company turned out to be incompetent; they spent the next 3.5 weeks replacing 4 parts in the washer and it still did not work; that company then gave up. American Home Shield sent out another company who fixed the washer in 5 minutes (a cable was placed in backwards).

We had to get some AC work done. I called American Home Shield and everything got taken care of quickly. Everything’s smooth and worked out well. The contractor did a good job and made sure everything was working before he left. The AC is still working great. AHS is convenient and I haven’t had any issues with getting things fixed quick. I haven’t waited a long time. The contractors I’ve dealt with were good and have done good work. I’ve recommended AHS to my cousin who’s looking to buy a house within the next couple of months. The only thing I’ve run into with AHS is they don’t have any electricians who are insured or licensed that service my area, and there are some electrical things I need to get done.

I received all my information from American Home Shield through my email, which was very convenient. Their claims process was very easy. Recently, I filed a claim for AC repair and the contractor sent was friendly and professional. But, I didn’t like that he knocked on my door instead of ringing the doorbell. I could’ve missed him if I wasn’t downstairs. Nevertheless, he did an excellent job.

A service request was placed 12 days ago. The technician responded promptly and found the unit needed to be replaced. 12 days later I still have no refrigerator and not expecting to receive it for another 7 days. This is unacceptable! Horrible service.

I’m happy with American Home Shield. I submit claims over the phone, and the response is usually very quick. I don’t have any complaints.

I submitted a claim for my refrigerator to AHS over the phone and I had a very pleasant conversation with their rep. They were very accommodating. They use the same contractor. However, we had five service calls from them for different times because things kept happening to the refrigerator. Some of the technicians seemed very qualified and some were not. Other than that, I'm very happy with American Home Shield. In fact, I renewed my contract with them today.

Contractor was clueless about appliance repair, said he did not do appliance repair. They send work order to another company that never called or showed up. So I hired my own appliance repair company, fixed it in an hour for a total cost of $225. I paid their bozo $75 and he didn't know the difference between the mailbox and the refrigerator. Also have water softener system that states in contract ALL PARTS COVERED, was left message part was not covered because it was filter before system. That filter is part of the water softener system **! I quit, I paid AHS $800 a year for the past 7 years, had 3 claims that took longer arguing about than to make the repair.

I'm a big believer of American Home Shield. Our garage door opener failed one time, so we made a call to AHS, then I got an email notification and a phone call from the local contractor who got out the next day and had it fixed. Our garage door opener has been perfect ever since. Excellent service from the contractor. We live on a peninsula and don't have the widest choice of contractors, but American Home Shield has always found good contractors and the work’s always been the highest quality.

We love American Home Shield. We've only had one claim which was for our water heater that was about to burst. Submitting the claim was simple. I called up and talked to this young lady, and she said, “We’ll have our repair place call you.” And they called within 10 minutes. Then they were here and it was amazing. The contractor was great. He said, “This thing’s about to go. We’ll replace it, and I’ll call AHS and get it off right.” Sunday afternoon, he came back and got a new one and put it in. Everything was good. However, we’re trying to decide whether to renew it or not because the main issue is appliances and I know that was not covered on our first program.

My most recent claim which I submitted it over the phone was for an air conditioning problem. The AHS rep explained to me what the circumstances were and that I'd be contacted by the vendor then they'd schedule an appointment. She was courteous. The contractors did the analysis and they needed a part, so they are coming and they’re bringing that in to repair tomorrow.

My wife and I have been in this house since February of 2016. Everything seemed to be working well. On 4/21 at 4:45 am, I awoke to a frigid house. We live in Montana and the weather is usually rather unpredictable until mid to late May. I mention this because I awoke to a 50 degree house and an outside temperature of 29. I put in a service request. The contractor (whom I know and have worked with before) came over and found that the combustion chamber was malfunctioning and leaking CO2 into the house. The heat transfer box was clogged (and sealed, so it cannot be cleaned) and part of the air conditioning system (it is a central heat and air situation) was missing. I was, later that day, informed that the heater could be replaced after a bid had been submitted and approved.

I had three issues, none was taken care by AHS properly. My fridge had an issue. Service guy came and checked within 24 hours. Tech wanted to change parts so he came back after a week with parts. Parts was not good, so he wanted another week. Who will live without fridge for two weeks. I had to buy another fridge from renter and moved the fridge to basement. Tech called renter after a week, renter informed the technician that owner replaced the fridge. Tech never came back again. Many times called AHS to rectify the fridge, no one came. Their excuse was I replaced the fridge. Such a nasty company.

Our air conditioning unit was not cooling properly on April 15th. I requested service from American Home Shield, our warranty company, for the air conditioning unit. They sent me an email on April 18th saying that they would send out a contractor from a company called GREENWAY HOME SERVICES, LLC. The contractor said that there was a leak in the indoor coil and one of their specialists was going to contact me about solution options after that weekend. He said that he was going to check the outdoor coil. I noticed that he was releasing Freon from the outside coil into the air. He also shut down our entire air conditioning unit from the attic without my permission. The specialist called me that following Monday after 2 days in sweltering heat and told me that the whole air conditioning unit had to be replaced. The specialist informed me that I would have to pay $3500 out of pocket to replace the unit.

I had a major plumbing issue and water had to be turned off to both bathrooms at 7 a.m. -- not toilets or showers were usable. After contacting AHS for service, I was informed no one could get out here until the next day. I just had Breast Cancer surgery a few days before and my sister had flown from the East Coast to care for me.

We had a leak in the house so submitted a claim with American Home Shield and had somebody come to look at some plumbing issues. The technicians were very good, efficient and got there on time and took care of everything. The plumbing has been good ever since the repair. AHS has done its purpose.

AHS has done a good job. I submit my claims on the internet and by phone, and they have been taken care of usually the next day or two. The contractors they've sent were knowledgeable and highly skilled and since the repair, my equipment has been working fine.

I have been a customer with AHS for 8 years. Today I received the worst CS experience from this company. The CS representative was VERY RUDE and would not allow me to explain my reason for calling. Anytime I would try to speak or ask a question the response I would get is "Like I said." My biggest concern with this company is that if you make a service call after a certain time on Friday you have to wait 24-48 business hours before you get a call from a service technician. Meaning whatever is broke you have to go without the entire weekend. I was told if it was an emergency situation they can try and have it EXPEDITED. I find that to be ridiculous that you pay for service and it's only available M-F. I hope someone reading this would take in considerations that there is not set time when something stops working. Service needs to be available on the weekend as well. I WILL NOT be renewing in July.

I never got a call from the contractor for my recent claim, so I went ahead and hired somebody else and paid for it myself. I’ve had about one or two claims a year with AHS and the response was good most of the time. We got work done to our refrigerator, and this guy out of Marlow was excellent. We also had an issue with our built-in microwave, and AHS sent a technician, went and ordered the parts, and got the microwave fixed. The biggest issue I’ve had was with the heat and air, and trying to find somebody that will show up. In four years, there have been three different contractors who have shown up and two who were impossible to get them to return for a second visit. So I called AHS and had a local contractor repair the unit and I just submitted the bill for reimbursement.

Garage Door Opener. Contractor came out. Charged me $75 for moving my sensor with his hand from one position (which is the position he put it in to a better position per him). This was a recall on the garage door opener in which they installed a new one in March. This is in fact a second recall and second problem since they installed it. I am not happy with the representative I spoke who said she had to take the contractor's word and not take what I had to say in consideration. I feel no matter what the contractor say according to her response, that AHS will side with them. He told her we had boxes in the garage which was and is a LIE and I feel I should be reimbursed for what they took from me especially when my appointment was at 1pm. He came early at 11:30 because he was in the neighborhood, (meaning it didn't cost them a thing to come to my home and move the sensor with their hands) REALLY!!!

I paid $350 for a one year contract that I used twice, and each time I paid a $75 fee for minor services that mounted to counseling and very little work. If you make that call and the company shows up, you will have to pay $75 regardless. Most local plumbers will not charge you for no work being done. This is not fair, or it should be lowered to what it actually cost them to come out for 5 minutes, around $25. This is a scam for AHS to make money, the contractors to make money, and the consumer gets ripped off. Buyer Beware!

I submitted a claim over the phone for a dishwasher. The process was quick, simple, and well-explained. However, the contractors had to come out twice. The first person American Home Shield sent was a little condescending and rude. So I called them and they sent somebody else who took care of the problem. I haven't had any problems since the repair and I have peace of mind with AHS.

My experience with AHS has been astonishingly bad. The final nail in AHS's coffin with me happened about 8 months ago. The service providers they had sent out to my home were consistently late for appointments and hard to schedule. I made the decision to cancel the policy, primarily due to the wait times from AHS (I have had to wait a minimum of 20 minutes to get a hold of a live person from AHS) and the poor quality of service providers they had sent to my home. When I called AHS I waited 20 minutes to reach a customer service rep who told me I needed to be transferred to the retention department. The retention department was closed on the weekends so I had to call back on Monday.

There were two toilet and one bathtub repairs that I filed with American Home Shield. They were very successful and they had good, friendly and very accommodating contractors that fixed it up for me. Since then, everything worked beautifully. It's a very businesslike association and I'm well-pleased with the contracts, the arrangement, and work that they've done. I would recommend them to anyone that would have any kind of problems. And on my latest route, I'm fixing to call them again as I've got two things that I need to do here lately.

In February this year, I called AHS with service issues on 3 faucets and water closet. They sent Lindsay Company on 13 Feb who fixed the closet and reported to AHS that the faucets were broken by force - all three of them (imagine that!!). While at my house, the contractor told me that they get $50 for this service and it was not worth his time to repair these faucets as it will take him a long time to order parts etc.

I have been dealing with an appliance issue for months now. I have had 2 different companies that AHS has sent out and they do not get the issue solved, plus I have to keep paying the $75.00. I've been on the phone with AHS almost daily this week of April 26th and have asked numerous times to speak with a manager and no one ever calls you back. Also, it's my responsibility to call AHS to see about any updates, no one calls you to let you know about an issue or diagnosis. I have now had a nonworking downdraft/exhaust fan on my gas stove and the stove still makes numerous clicks when you turn on the gas. Nothing has been repaired and no updates. I always get the runaround! I'm very upset with the way AHS has treated me as a customer.

American Home Shield came out and repaired a faulty mechanism in the forced air heater. It was an excellent experience. I called AHS and a contractor came out within a few hours, fixed the problem, and it was perfect. No trouble since then. I haven't had any other need to contact AHS but I feel confident that if I need their services, they would perform like they did the first time. We're up for renewal and I'm going to renew.

I wrote a review several years ago because of problems with AHS. Since then we have not had any problems with them, but I do have to be the squeaky wheel oftentimes. However, we are currently having a problem and they are claiming they won't fix it because they don't cover missing parts. The absurd thing is THEY ARE THE LAST ONES TO HAVE FIXED THIS BATHTUB VALVE and the plumber THEY HIRED either incorrectly installed it, or left a part out and now they are refusing to fix it.

My wife submitted a claim with American Home Shield online around 9 o’clock and I got a phone call the next morning at 8 o’clock. The contractor came the very next morning at 8 AM and was gone by 10 AM. He said that sometimes AHS won't cover things but it ended up getting taken care of. They did a great job. It was a fast and convenient experience.

Submitting the claim with American Home shield when I had a compressor that broke was an easy and simple process. It wasn't horrible but it was a little frustrating because of the timing that was associated, which it had to do with the holidays. The technician kept coming back, which is fine, since he doesn't have the parts. But he was rather rude about it. That was a little bit of my hindrance on it. Another thing is that I haven't got confirmation in the fact that I sent my money to renew my policy with them.

So my washing machine goes out yesterday, and I submit a service request on AHS's website. I was really impressed. I could schedule service for today, with a window of 1-5 p.m. That was important because my wife is 39 1/2 weeks pregnant and she's going to have the baby by the end of the week. So we need our washing machine when we get home.

I have had a policy with American Home Shield for a number of months on a rental property I own and had a couple claims handled great. One was my dryer; the other was an electrical issue. The third issue I have had has been handled horribly by AHS. We had a contractor out to my rental home in November to fix the dishwasher and the guy never really fixed it. The guy told my renter to run it a couple times after his first visit and it will work. A short time later my renter contacted me telling me that the dishwasher does not work properly. After having the guy out a couple more times with the guy unsuccessfully fixing the issue I was told that they would offer me money to replace the dishwasher or they could order the parts at no extra cost. The dishwasher I had in the house was stainless steel and the amount offered would not have been enough to replace the dishwasher so I decided to just have them fix it. Apparently it was the motor.

I called on 4/26 around 1pm for service (my kitchen sink was backed up pouring water of my dishwasher onto the floor) and they told me my account was past due. I needed pay them first. I pulled up my bank account and found where I have send them each month's checks and I was currently ahead (my account was due on the 28th I paid on the 18th). But they had no record so I had to get copies of it all and send it to them. That took them until about 6pm on the 26th to get this entered so I could finally make a claim (which they never said it was their error that they did not apply my 159.57 (3 months) worth of checks into my correct account). After all this was said and done I am now not getting service on my house until the 29th!

The last time I submitted a claim with American Home Shield was a year ago in November and our plumbing was all backed up. I was leaving on a cruise, leaving my disabled daughter who fends for herself, but I couldn’t get them to come. They couldn’t guarantee me anything for 24 or 48 hours, and I was a little bit disgusted. It was an emergency for me because my daughter has digestive issues and we use the bathroom all the time. I couldn’t just leave her with no working toilet so I had to get an outside plumber to come in and they were there in 20 minutes. I haven’t had any repairs since.

If you need a company to warranty your home DO NOT use this company unless you only want to cover non-essential potential problems. If you want to cover a leaky faucet or anything that you are prepared to live with for days or even weeks then you might like the services, but if you want coverage for an essential home appliance then you should look into someone else.

My most recent claim with AHS was to have my hot water heater checked. I prefer to do everything on the phone and the gentleman I was talking to came about the shut off valves on top of the hot water heater. I didn’t like them, so we came to the conclusion that it needs to be changed. I purposely called it in not as a claim. I'd give A+ for every interaction I've had - from the phone to the man that came here. They're knowledgeable, friendly and experienced people. I’m quite happy with the repair done and there wasn’t so much of a problem with the thing. It just needed to be turned up a little bit and it’s been fine ever since.

So far, my experience with American Home Shield has been great. I recently had a claim with my electrical and their contractor explained everything. They showed me what the problem was and what was needed to be done. Their performance was great. It definitely makes life better when you're having things repaired on time.

I scheduled an appt with AHS for my washer. The Tech arrived and said the washer needed a timer. In about 3 days tech came back to put new timer on. Next thing I know, he is in my breaker box. Then, he says that the new timer is defective and doesn't work. He showed me that he put old timer back on and the washer worked. The only problem is it's back to just washing in cold water. My washer was connected to a surge protector, which the tech blew when he put new timer on. Tech said he would be back when replacement part came in. A few days later, I got a call from this young lady with AHS and that they wouldn't fix my washer because her secretary and the tech got their heads together and said my washer was on an extension cord and my house was going to burn down!

It was in the winter, sometime in January, when I had my recent claim with American Home Shield for the heater in my home. It has not been resolved, so I went all winter without heater in the middle of my house. It got handed on to a specialist and she told me that she had phoned and phoned and finally found someone who she thought was going to be able to work on the heater. But, the number she gave me was not a working number and I tried to call back and have left a couple of messages with no resolution and no one has tried to reach out to me since then. But other than my last issue being unresolved, they've been real good overall.

AHS has been pretty decent in the past, though it can take several days for their contractors to do the work compared to non-warranty service. However, I am still struggling with AHS 2 months into a pool filter leak issue. They contracted with Miller Pools in Austin to do the work. It took them about 3 weeks to attempt the first repair, which failed. I reopened the issue and now it's two months in without a fix. Miller Pools doesn't return phone calls or e-mails and if by chance I can get a hold of them, they tell me it'll be a few more days, which inevitably go by without hearing from them.

Our dishwasher has been leaking water when it runs, not cleaning, not drying and water does not drain. This has been going on for now 2 months. We have a home warranty which covers everything in the house. Home warranty sent out a repairman in February and they replace almost everything in the dishwasher including the motor, pump, sprayer, heating element, inside of the door and have had to come back 4x because the dishwasher is still doing the above. So then the home warranty said they needed to send out a different appliance company for a second opinion. So they came out Friday and said that we needed a new dishwasher because again everything from the motor, the pump, the heating element and the door needs to be replaced.

Pay AHS $38 a month for the warranty. Have an appliance go out on you. File a claim, they send their "authorized repair person." He/she shows up and takes apart your appliance. Tell a few parts can be ordered but if you were to fix it you wouldn't be happy with the repair. They recommend a cashout. "Authorized repair person" now takes a check from you for $125 - his fee as part of your warranty. You then wait, wait, wait for AHS to call. They tell you "You get $225. You have to pay the difference for the desired replaced appliance. That's $240." So you pay $240. $125 for "Authorized repair person" to take apart your appliance and not put it back together and tell you to take the cash out $38 a month. This is how much the appliance cost just to buy outright. This is quite the con.

It was because of a plumbing concern that I filed a claim with American Home Shield. The reps were courteous and friendly. The contractors did really good work as well. So far, everything has worked fine. The only complaint I have is it comes up to $100. I pay it by the year. The experience was good, though.

American Home Shield are reliable. They set the appointment up and within one or two days, normally, everything is taken care of. They've all been professional and knowledgeable because they got the problem fixed. I've recommended them to a few different people.

I had a washing machine that broke down. It was very easy when I filed a claim to American Home Shield. I called them and they sent somebody out. The contractor had a look at the washing machine and then he submitted a report that it would cost more to repair it than to replace it, so AHS sent me an agreed upon amount. I then bought a new washing machine and I don’t have any complaints about it. AHS is a good value for the amount of money I put in. It was a very positive experience on the whole.

I had an oven that needed replacing and American Home Shield did it. They couldn't get a part and so they gave us an allowance and we picked out a new one. Submitting a claim with them was easy. I initially started out online and then had a couple of conversations on the phone with a representative and they seemed professional and courteous and able to answer my questions. Then we had two contractors from different companies that came out because someone had to deliver it and then somebody else had to install it and there were no problems on their part and they were respectful and on time.

We have a home warranty on a rental house in another community. Since we have had this policy (8 months) we have had 2 problems. The first one took over a week to have a repair response. We just had a call April 22nd. We were given the name of the repair business. When I called them, I was told that the earliest appointment they had was April 29th. I have attempted to call them back twice to coordinate a local point of contact and got voicemail with no response both times. I do not know if other home warranty companies take as long to respond to needs but I am upset with the need to wait as much as a week for repairs.

On Apr 3rd 2016 my washer malfunctioned so on April 4th I submitted a request for repair online for AHS to send someone to fix my machine. As it turns out I entered the wrong manufacturer of my machine so I called to them to update their system. On Apr 5 a technician came out and quickly said he couldn't repair it because he does not service the washer. I called back to AHS who assigned a different contractor. That contractor came out Apr 7 and said a part needed to be ordered and it would take 3-5 business days. I wanted 3 business days and call the contractor and was informed that the part was order on Fri April 8 and not the days the contractor came out and that I needed to wait the 5 business calls.

I had a plumbing problem and the plumber immediately back. He came within about half of a day and was very pleasant. He did a very thorough job and explained to me the things that he was doing. He was an awesome and professional contractor. He also said “Yeah, they’re great to work with.” Additionally, submitting the claim wasn’t hard at all. I just called in and they called back and gave me the numbers. Then I called back and said it was completed, and they just filed it right away. The people I talked to at American Home Shield were also very knowledgeable and pleasant. I’m hard at hearing and they had a dialect that was difficult for me to understand but they were willing to repeat what they said and make it more plain for me. Other than that, they were prompt and did a great job. The sink works well now. All my experiences were great, too, and I have recommended them many times. They're not so expensive – I can afford them.

The bearing on an inducer motor that goes on a furnace were worn out according to the repairman. But he said AHS will not pay for the repair because it has to be completely broke and not running. So I said I don’t need American Shield then if they're not going to take care of the repair. So, I didn't submit a claim. And it was a $425 motor. After that, he came back again and it was the same problem. It was getting worse and he still said that they would not replace it because it has to be totally broke down and it cannot be running. So I let it go at that time. When term is up for this year’s renewal, I decided not to renew. When it's the middle of wintertime, even in Georgia, it can be cold. Why it has to be completely broken and not running without heat before they’ll fix it under the warranty when the part is basically identified that it is bad, and the bearings are making a lot of grinding sounds on the motor. I was completely disappointed with them.

American Home Shield's products as well as their service are excellent. We had an electrical problem, so I filed a claim with them. We did it online because it's faster that way. They responded within a few hours and sent a wonderful contractor who knew what the problem was right away.

I turned on the air condition to test it and it blew a circuit. So I went outside and it totally blew circuits. I called out an air condition guy to look at it and troubleshoot it. He said, “Yup. This is a rare kind of fuse,” so it took them three days. When he had the fuse, he called me up, came out, and put it in there. Everything was working fine, but the light flicked in and out. I called the electrician through American Home Shield right away. Again, he came out, checked the whole box because I didn’t want anything starting a fire with my wife in there. He said, "Just monitor," and so I'm monitoring. Other than that, everybody was cool.

My most recent claim with American Home Shield was regarding a plumbing issue. Submitting a claim online was a very easy process. You don’t need to put details, since you just have to click on faucets, for example. After that, the business contacted me and then I could give some details to them. The contractors, however, damaged the faucets. There was no need to put a plier into the faucet that was middle to middle, so they scratched it. They first tried to act like, “Well, it was too hard to open,” and I’m like, “Well, you can put something in between and not scratch it.” Anyway, they ended up replacing the damaged parts. But I still wasn’t happy with the contractors. They should be just more careful handling property that’s somebody else’s. But they did what they were supposed to and things have been working since the repair.

The most recent claim we had was something about the air conditioner. They came out and said that our air conditioner was a window-mounted one so it wasn't covered. We tried to explain we weren't calling about the air conditioner, but about the electricity. They didn't help us with that one, unfortunately. Nevertheless, we have had other good experiences with American Home Shield. Their reps have been great and are very polite on the phone. They're decent and they call back to let us know what's going on. All of the contractors they've sent out here have been really good, too. When we had a problem with our furnace wherein the heat box had cracked and the furnace needed to be replaced, they got somebody out here, and they replaced it. We didn't pay the full price for that furnace. It was about a third of the price and American Home Shield picked up the rest.

American Home Shield was absolutely wonderful. I called them to submit the claim and explained what was going on. They contacted a repairman in the area and sent him out. It was very simple and they were wonderful. The contractor was also great. He was local, so he wasn't very far away. He contacted Home Shield for us, explained what the problems were, what it was going to cost to get repaired, and called us back to let us know that he had made the claim. He found out it was going to need repairs on the washing machine more than what it would cost to buy a new one, so we just bought a new one.

My family and I are going on 3 months, 7 technicians, and over a dozen of service calls to our home to fix our refrigerator that's not cooling correctly. I am writing this necessary complaint because I contacted AHS January 2016 to looked at and repaired the refrigerator that is still not fix. AHS has only recently given us what they call "options" to replace the refrigerator at the homeowner expense or continue to request service calls until the unit is fixed by a technician approved by AHS. Another issue we have with AHS is that they had sent out a contractor to diagnose the problem with the refrigerator. And when I called AHS 3 days after the visit they stated the report hasn't came in and they would have to request another service call to our home for the same diagnosis. While on that call with AHS I requested them to call the contractor and send over the diagnostic report while I wait on the line.

Had them for over 15 years. Pretty good service until they changed their policy in KS/MO and now only use one vendor for everything. Now the vendor has a monopoly and doesn't really have to care about customer service right? Took me over 6 weeks to get my dryer fixed. The vendor blamed the technician, AHS blamed the vendor, the vendor blamed AHS and on and on it went. The vendor was never proactive - I made call after call to both. When I called to cancel my account I would NEVER be allowed to resubscribe! Really? There are a ton of home warranty companies out there and thank goodness I found a better and cheaper one. One that uses a variety of vendors so NO ONE vendor gets uppity. Goodbye AHS.

We have water came out from our powder room. Filed the home warranty with AHS for stoppage problem on April 15 (Friday). The AHS system assign Lex's Plumbing for us but this company didn't provide service on weekend. I called AHS to change me another plumbing who provide service during weekend but AHS won't do that. Until Monday this plumbing company came to fix the problem.

I submitted a claim for my washing machine online and it was very easy. Everything was good with the contractor and my washing machine has been working excellently since the repair. American Home Shield has been professional overall.

I called AHS on 4/20/16 and it's now 4/23/16 and AHS hasn't been able to contact their vendor (Strickland's Heating and Air) to even find out when the air condition might get fixed. They told me today to call back Monday and they might be able to help me then because most places they deal with are closed on the weekend. Keep in mind Monday will be five days my single mother with kids has been without air conditioning. The tech that came out the first time said a wire needed to be replaced and that he would call AHS and get everything handled. No one has heard or seen him since. Multiple calls to Strickland Heating and Air and no return calls from them either. Multiple calls to AHS and No One seems to care. I just wanted everyone to be aware of how these companies are treating people.

My most recent claim with American Home Shield was for a water heater. It was shaky at first, but it turned out to be really good. The shaky part was when we called in and were told we were going to have to wait for two or three days. I told them the water heater was leaking and then they expedited to get it repaired that day. We were also able to get a repair person who was closer to us than a repair person that was not even in our area. I appreciated that because it seemed ridiculous to have to wait two days when the repair needed to happen that day and we had somebody that could come that was closer to us. So ultimately that’s what we were able to do. We had to replace the water heater and AHS approved 90% of it so we were very happy with it. Both the contractors for the water heater and air conditioning claims that we were able to find that were closer in our area that AHS approved to come out were awesome and did a great job.

We just got our pool fixed through a claim with AHS. They did a great job.