American Home Shield Reviews

I submitted a claim for my shower to AHS. I did an upgrade, they fixed it, and everything went well. The contractor explained to me what was wrong and what had to be done. They got it okayed and ordered the parts. Then they came back and did the job.

I am very dissatisfied with a recent service call I placed approximately 3 weeks ago. I had to reach out to the contractor that was assigned the work order. I had to call back in before he came for the first time. He came this week and made the issue with the AC worse than it was before he came. I paid him the service call fee as well as the additional $200 for the refrigerant. Before he came, the unit would run but the air would not cool. Now the unit will not come on at all. I texted and called him about 30 minutes to an hour after he left on Wednesday. Today is Friday and my AC has still not been repaired. I called in yesterday stayed on hold for almost an hour, called back this morning was promised a return call from the representative but never received one. Called back again, escalated to several supervisors with the same outcome... no AC. It definitely is not a feel good. This is only my second service call and I have had an issue both times.

After requesting service my appointment was made and the repair completed within 48 hours. The service was great and the technician was great to work with.

When my policy was sold to me, I was told that everything that needed coverage was proper and adequate. I was not asked relevant questions as to what was not covered. I was advised that my HVAC is covered. Even now on the website, the coverage does not go over the details independently. When I was sold the policy I should have been advised that a straight a/c was not covered and only a forced air furnace is covered under this home warranty policy.

They quickly found the problem, a defective ground-fault protector, quickly got the replacement part and quickly fixed everything. All my power outlets are now working again, thank you!

I had a water closet and kitchen sink issue. The contractor was very pleasant and respectful. Every time he would say he'd do the work, he would do it before that time and would do a very good job. However, I've been having issue submitting a claim online for about a year now. I'm unable to log into my account. If I have a problem, I call to get it done. Other than that, I recommend American Home Shield.

I placed a service request with AHS for hot water heater and stoppage issues. They assigned the vendor, QUALITY PLUMBING SOLUTIONS LLC-PENSACOLA, with an Email: QUALITYPLUMBINGSOLUTIONS@AOL.COM and Phone: (800) 579-2611. I did not receive a call from the vendor at around the 24hr mark to schedule so I contacted them. Upon contacting them on (Wed), I was told the soonest available appointment was the following Monday 13th June 2016. I asked what timeframe, I was informed I would receive a call on Friday with a window. After hanging up with him I call AHS to asked if they could provide a list of Plumbers they contract with so I could call and see if someone could come out sooner.

I started using American Home Shield as I was convinced by a friend of mine that the company is one of the best home warranties. I have had 3 claims during those times and pretty satisfied with the service and the technicians that came to my house to check up on the issues I have had. However, on 06/4/2016, I submitted an online request due to nonworking AC Unit downstairs. I was given a working order number & of course had to wait for the AC company (AM Air Corp) that I was assigned to. I live in Las Vegas and imagine the temperature we have here. I had to call the AC company the following day as I haven't received a call from them. I was given an appointment for Tuesday, 6/7/2016. The technician that came to check on the issue spent at least 10 minutes and told my husband that it was a faulty NV Energy thermostat.

Wait times to talk with anyone can be well over an hour. Tried the live chat, estimated wait time at start was 8 minutes, 47 minutes later the chat started. The chat had long delays in response. Chat lasted 35 minutes and I learned absolutely nothing about my claim. I will say this. Once you get someone they are very courteous and try to help. They usually do not have all of the information needed and tell you someone will call back. That is typically 24 hours later. I am very frustrated as it is taking almost two weeks to get my AC repaired due to the delays from AHS and the scheduling from the contractor.

We received AHS warranty along with our home purchase. I wonder what state these people with good reviews live in because NJ is not providing satisfaction. We were told how great this type of warranty is if you have a problem because you get prompt service. The first contractor could do a date 7 days out. We tried for a new contractor and have not heard back going on two days. There is not an easy way to contact this company, and the email we did manage to send has continued to go unanswered. To say we are disappointed and frustrated would be an understatement. My husband is even considering making up a song and posting it on youtube.

Affordable Heating & Air through American Home Shield came out to fix the air conditioning unit. The first time, the contractor seemed to be a quiet young man but the second time, he seemed to have been mad because he just came to the door and didn't even speak. He just looked at the thermostat and then went on outside. He wasn't ready to talk for a bit when I asked him. 90% of the time he was on the telephone with somebody so he wasn't very responsive. When he got ready to leave, he said, "You have to sign this." I looked at it and I said, "You have on here nothing was wrong." What he was saying was he didn't do anything. I asked him what was wrong with it before he wrote out his report. He said a wire had gone bad so I said, "I don't see anything on here about a wire that you have replaced." And so he didn't say anything. So I said, "I'm sorry. I can't sign this until you write in your report what you actually did to the unit."

This is a horrible, fraudulent company. We have a home warranty that covers our water heater. We have had issues with the water heater for months and have had to take work off on several occasions for an American Home Shield contractor to assess the problem. We've had to take multiple days off of work for this, and over several months of not having hot water and having intermittent hot water, the problem is not fixed. American Home Shield has refused to replace the water heater saying that it works because it provides hot water. However, every contractor who comes admits the hot water is short lived and intermittent. That is NOT a working water heater, it is not functioning properly. We get almost zero hot water in kitchen so have to wash our dishes in cold water. We take cold showers, which switch to scalding, burning hot with no warning, before again turning cold. We have no option to wash our clothes with warm water.

I have had American Home Shield since July of last year when I moved into my new home. I was excited to have the peace of mind of a warranty, but it has not turned out to be a good experience. Shortly after I moved in the central air would not work. The company they insisted I use was very unprofessional. They came numerous times, were very rude both on the phone and in person and I was very uncomfortable with them in my home. They never did fix the central air and then winter came. Now it is summer again and the central air still does not work. I put in a new order, paid a new $75.00 charge and the company came out and again did nothing to fix the problem. They told me it was a clogged air filter, but the air filter was not even on the furnace because the last company took it off!!!

I am writing this review in the hopes that a GM or someone with some pull can help expedite the shipping of the parts needed to replace my AC. On Monday, AHS called to say that they've authorized a new compressor and Evaporation Coil (Hurray!) but that I need to pay for permits and some sort of system testing to the tune of $1010 (Big Bummer). It's 115 degrees and this unit heats 2 bedrooms, the family room, dining room and kitchen so it's miserable. I called AHS today to see if the parts will arrive soon and I was told they are due to arrive on the 14th, 8 days after I was told they authorized the work. I am shocked by the slow shipping, especially because the temperature is 115 degrees.

AHS has been amazingly helpful. They respond quickly and has met all my needs. When there was a dispute with a contractor they handled it for me and the result was excellent.

Had two service issues re the washer and the dishwasher. The contractor sent was not from my area. They showed up 1 hour late and did not contact me to confirm schedule - I initiated each follow-up phone call. It has taken 3 weeks and the problem is not resolved. The contractor has requested that I remove the dryer (appliance is stackable) because they only have 1 technician in my area and they cannot remove the dryer from on top of the washing machine. Second contractor arrived to service the dishwasher, recommended a replacement - again no follow-up from AHS and nothing in writing from the contractor. Very dissatisfied with level of response and project management from AHS and the service provider. Also extremely long waits to speak with a customer service representative.

AMAZING SERVICE - I was experiencing some issues with my furnace this winter. "Dan" the technician who was sent out by AHS, came out on a Sunday and took care of the problem very quickly. His years of experience (he shared with me he was a 3rd generation technician) and personality and professionalism was great.

AHS contractors are always clean, courteous, prompt and knowledgeable. I will always carry an AHS contract on my home!

There is a 'peace of mind' that comes from knowing whenever I have a home system problem, I have someone reliable to call - even evenings, weekends and holidays.

On our most recent service we were greeted cheerfully by Customer Service. We received a service date, but we had to change it due to our schedule. American Home Shield rescheduled our appointment with no problems. The contractor came out and replaced the circuits on our hot water heater. Our garage was left clean. Thank you for a good warranty experience.

I've had AHS for more than 20 years and they are very good. They always fix my air conditioning every year because the capacitor keeps breaking down. They are easy to talk to and the contractors they send are good.

Like the other reviews, American Home Shield (AHS) provides timely repairs to items covered. BUT their service fails when a covered item cannot be repaired and must be replaced. The contract provides for replacement of equipment of similar features, capacity and efficiency. The choice is not the consumer's but AHS's, and if you don't like their choice you are offered a dollar amount that is their cost from the manufacturer.

I had a faucet that was leaking and my initial call was for the dishwasher. An appliance repairman came out and said it wasn’t the dishwasher, it was a hose to the faucet. So I called Home Shield back and they were nice there. They said that they would send out a plumber. We live in a brand-new home. The plumber said he could fix it. It’s a Moen, a brand of sprayer for the kitchen. He said Moen has a lifetime warranty so he suggested that we just go to the builder and Moen will pay for it because of the lifetime warranty. The second plumber said he could replace it, but Moen might as well pay for it to have it replaced. So that’s exactly what we did. Both the guys that came out were very knowledgeable.

Our water heater stopped working late in April. It was determined that a replacement would be needed. We got the initial approval from AHS on May 9 and was told part was ordered and that we would hear from the contracted company once they receive the part. One week later I called to follow up when it would be installed but then was told that the part hadn't been ordered all along and that it was escalated to management for approval. We went through the process again, provided all the information they asked for, followed up every day and on May 20, got another email that says it has been approved and the vendor will be ordering the part. Contractor initially called to schedule the installation for May 25th, then rescheduled for May 31st, and now I can only get weekly updates from them. Vendor told me part was back-ordered.

I had an issue with my heat pump. I submitted an online claim with AHS and it was very easy do so. Their claims rep was excellent and the contractor they sent was really good. He put some Freon in the system and it's been fine since the repair. Overall, it was an excellent experience.

My a/c unit have looked by their contractor more than 3 times. Each time they will come and do some Jimjack job and it will break down in less than 2 weeks, and if you try to call this company, its 20-min average wait times and nothing ever get resolved. They will every whichever way not replace unit or any expensive parts. I am so disappointed and feel sorry for people who are wasting their hard earn money on this company. Now I will look for more reliable company.

Purchased a Home Warranty 6 months ago, today was the first time we needed to request a repair for our A/C. I called (it's an hour wait to speak to a rep) - finally got through & the rep says they have NO vendors available for repairs! Mind you it's 112 degrees here in AZ, so I ask when they will have someone available & she tells me they have no idea! Could be more than 5 days' wait! I explain we are in a dire situation under extreme heat & we need help, she says she can authorize me to call someone on my own but there is a laundry list of requirement & I'd better get a pen ready because if I miss one thing they will not reimburse me.

American Home Shield has repaired plumbing a couple of times and my AC unit. They've also replaced an oven and refrigerator. Their reps are very responsive. I’ve had a couple of instances when we had to go back and forth when the oven was replaced because there was a difference in definition and understanding as far as code enforcement was concerned. My house was built back in the 80’s and the coding is different now. We had a conflict whether they will pay for it or I will but other than that the service has been excellent. A couple of vendors did some things that I didn’t agree with but AHS also corrected that.

I need to cancel all of my pending service calls... This services was not helpful in a time that I actually needed it. My AC stopped working on Sunday when it was 115 out. The service paired me up with a company I had already requested to never work with again. They told me that they would not be able to come out for 2-3 weeks!! This is Arizona. That is unacceptable. (I have the voicemail if you would like to listen to it where they state they would not come out for 2-3 weeks!) This company is Green Valley Heating and Cooling. The last time they came to my house was in September and their repairman was very unprofessional and rude. I would suggest you look into this company and you discontinue your service contract with them.

We’ve had American Home Shield for 10 years and we’ve only had one bad experience - that was when we were trying to get our refrigerator last year fixed, and we couldn’t find anybody in the area that could come fix it. It took four weeks to even get somebody out here and to even figure out that somebody can come out here. We went to Sears instead. AHS gave us authorization because they couldn’t find anybody. It was COD so I had to pay cash for the whole deal which wasn’t supposed to happen. It's supposed to be just deposit. But AHS did reimburse us right away - within two weeks. Since then, we had a different refrigerator go out again and that was no issue.

I had to use American Home Shield about 3 weeks after closing on our house due to the AC going out. The customer service was very nice and understood our situation. After making the call, the service was completed that day. Understand though, it was almost the next day...but it could have waited to the next day if needed.

Contacted AHS not long ago for a faulty AC compressor and they referred me to Southern Comfort HVAC. Shortly thereafter the same day Southern Comfort contacted me and we made an appointment for the next day to get the faulty compressor replaced. Southern Comfort HVAC is very quick to respond, courteous and very professional in the work they do. Would highly recommend the company for all you heating and air needs!!!

Love the company, but TAX?? There shouldn't be tax on a deductible.

Our contractor showed up on time and was very polite. He was also attentive to our needs and the problem at hand. He took his time and resolved the issue to our satisfaction. We were very happy and have had no further issues since. One other thing I would like to point out is that he never tried to sell us anything. All in all, if we ever had another issue with our AC, I wouldn't hesitate to use him again.

American Home Shield has been great. The Home Warranty has really helped us with some repairs that became necessary around the home. Our most recent one was a couple of plumbing issues. AHS was able to get a plumber out very quickly and the plumber was top notch and was very friendly. We would definitely recommend AHS to our friends.

Prompt service, problem solved! I had an air conditioner unit that was not cooling and had water in the pan. I requested service online. The request for service was easy online. The contractor assigned and called me very promptly, setting the appointment. He arrived on time, inspected the problem, fixed the a/c. I was very pleased with the contractor assigned. Neat, clean, professional.

I have been a faithful AHS customer for over 15 years, sometimes with multiple homes enrolled. It has plummeted downhill. Dishwasher issue. Called service, sent company, needed part, waited 2 weeks, brought part, didn't work, ordered another part, brought part didn't work. Manager of Tavernese Repair came, said needs to be replaced. Lied and told AHS needs more parts. Have been without dishwasher for over 2 months. Repair service men dirty. Lie, no credibility at all. AHS called over 5 times. There IS NO SUPERVISOR.

I have spent several hours on phone to speak with someone at AHS to ensure that my contract does not auto renew. I have been unable to reach their cancellation department. I have been told twice by their customer service department that they have sent a e-form to that department and that someone would contact me in 24 business hours but no one has contacted me even after a week. I tried their chat service as well but they ask me to call the phone number where no one picks even after an hour of hold.

Frustrated with the process to request service. May 30, 2016 an online request was made for a leaking gas hot water heater. I received an email with confirmation on the dispatch number and service provider. The Service Provider, Hers and His Plumbing never called me to schedule the service and so I called them several days later only to be placed on their schedule a week from the original request. On the day of the service I was notified that the plumber was ill and the service would have to be rescheduled! After waiting a week for a repair to be made I find this unacceptable. When calling American Home Shield you wait and wait 20 or more minutes to get through to someone only to reach a voice recording. Very frustrated.

My air conditioner stopped working. I filed a claim to American Home Shield over the phone and it was all automated. I would have loved to have talked to somebody in person, but AHS doesn't have that option. But otherwise, it was an awesome experience - very quick and efficient. I called them on a Monday, and everything was fixed by Wednesday. My AC's been amazing since the repair. I know the contractors they sent personally so it was convenient. I love working with Raffy.

I have two accounts with AHS - one on a house outside Fort Hood which I own and then on a rental house in El Paso where I live. They didn't do rental property when I moved here in El Paso. I told them that I wanted to keep them but I was moving on a rental property. They changed the policy and now do rental properties.

I had a plumbing problem with my toilet. At the first repair, it wasn’t complete and the contractor said to call him back again. I called back another time for another person to come out and the next person, again, tried to fix it but was unsuccessful. I was lucky the third time because it worked out. Occasionally, I still have the same little problem, but I figured maybe it's because I don’t use that bathroom often. What happens is that the water tends to have a flow during the night. It's very rare that it happens now so I was happy enough with the service in the end.

The most recent claim I had with American Home Shield was for a dishwasher repair. Submitting the claim went very smooth and the representative I spoke to was very friendly and knowledgeable and made sure he got the job right. I'm happy that the tech called me up within several hours of me making the initial call. He gave me a 15-minute heads-up to let me know he'll be here shortly. He came three times because he's trying to get a different part but kept in communication with me and got the machine working. He did a good job and I was very pleased. It has been a very professional and thorough experience.

Bad experience with this company. I insured two homes with this company for over 2 years. When I really had a problem, the insurance is of no help. I had to spend from my pocket. First time, I called for a water leakage as the house flooded with water damaging everything including floor and walls. Immediately, I placed a call with the company. They allotted a service provider and he never call me or when I called none responded. I had to call a private contractor to find the issue and fix it. The damage caused due to this delay was more than $13,000. Thanks to my insurance company Safeco. They are covering the costs and the repairs are yet to finish.

The pool repair man sent to repair my pool's pump replaced the pump with a lousy, high pitch and obnoxious noise that has disturbed my neighbours to a point that they sent a cop to my home warning either to repair the issue or shut down the pump. I called the insurance company so many times complaining about the issue at no avail. I called the pool man several times and he is not taking any action to rectify the issue. He collected his co-pay, but left no invoice or receipt. For an entire week I have been calling the insurance ranging from 7:30 AM, mid-day, evening and as late as 10:00 pm and I would be placed on a waiting list for over one hour, and until I get frustrated and will hung up. What kind of a customer service is this? No one to answer the calls, they promise to take action, but no results. This insurance is the worst one and I do not recommend anyone to purchase it, and one star is too much in my opinion to earn.

Prompt, friendly, and competent service. Great way to acquaint yourself with service providers in your area. Costs were reasonable.

I recently filed a claim with American Home Shield for a washing machine because it would fill but wouldn't spin the clothes and wash them. I called AHS and they sent Lakewood out to repair it. The contractor was very professional. The only thing was, it took a while for them to wait for the part to come in. It was about a week or two before they got the part to get my washer to work. That was the only frustration I had, but, otherwise, everything was fine. Since the repair, the washer's been running, and the problem that I called them for hasn't appeared again. I'm satisfied with the company. Their service has been great, I like them, and I have already recommended them.

Last summer, I submitted an online claim with American Home Shield for an air conditioner. The contractors who came were both professional, courteous, and informative. I liked my experience with AHS. They fixed my AC unit.

I had two service calls. The first one was awesome and unbelievable. The guy fixed it right away and knew what he was doing. The second guy was also knowledgeable and fixed it, but I gave him a check, he billed the company, and then, the company sent me emails that I did not pay. It took four phone calls until I finally got somebody who knew what they were doing. I faxed him a copy of the check and he took care of it. This is the second time I've used American Home Shield and I would use them again. Sometimes the wires get crossed, but it’s an awesome company. I would recommend them to a friend. They have quality workers. They came right away.

Called to have a leak fixed. Plumber came said it was the garbage disposal and replaced it, no problem. 5 days later I received a letter from AHS saying my disposal was not covered. I checked my contract and it said the disposal was covered. I called and I was told that the "Contract Agreement" that has my name and account number on it, is not my contract. They said it is a "sample" contract. I asked why doesn't say sample she said "I don't know." How do I know what things are covered.

American Home Shield replaced the evaporator coil in our AC unit and we had an outstanding experience. This is not the first time they were out to do repair on this unit, but this time the claim was approved very quickly and fixed in a very timely manner. I had a very positive experience. The technicians helped me with the claim and it was approved in about one and a half weeks and no more than that. Then the technician called me back to set up the appointment and we set it up to the next day and they did the repair then. It was exchanged and it's been working properly since. We have several properties and right now we have two policies with them, and in both places we never had any problems with them. Also, if I ask for a certain technician, they always help with that. I would highly recommend them to everyone.

After seven years, I am cancelling my contract with AHS. My air conditioner broke almost two weeks ago. After waiting more than 5 days for the vendor to come for a service call, he spent 10 minutes at my home, declared it fixed and left. Three hours later, it broke again. After many many long waits to try to reach an AHS service person on the phone, I finally got a recall set up. First available was 5 days later (going on 11 days with no air conditioning now). Then, two days before the service, AHS cancelled the service call with no notice, claiming that it is a "maintenance issue" and not covered. I've been on hold for almost an hour now. I can't even get anyone on the phone to cancel my contract. I am completely disgusted.

There's no way all of these positive reviews are real. Just some general things first: at least 1 hour to get anyone on the phone or livechat; Customer is never right at this company; whatever you think is covered, is really not. Maybe 10% of the cost is. Now the more specific experience I had. They dispatched an AC company to fix a problem I had. I paid the $100 deductible and also for freon (AHS only covers $10/lb when Freon is close to $100/lb). That company needed to comeback in order to finish fixing the AC. In that time frame, AHS stopped working with them and dispatched a new AC company instead.

I have been very happy with AHS. Every time I submit a request the company responds promptly. They send you status updates for each request through every part of the request cycle. Every company contracted through AHS has been a quality company as well.

I submitted a claim to AHS about my AC, but it seems like I have to submit a claim every year about it needing freon. It's also surprising that I have to do it every year around the same time. I was told that if I had to continually do it, they would replace the unit but it's never been done. The same thing goes with my dishwasher. They said they will replace the unit if I keep having to call, but they just replaced this or that part. Then, with our garbage disposal, they told me they couldn't replace it because a spoon was stuck in it. I, however, called another contractor outside of Home Shield and they said there wasn't a spoon in it, and the motor just needed to be replaced. I don't get good service from AHS, but I need home insurance so I got them.

In 2015, we used American Home Shield once which had something to do with the pool outside. Submitting a claim was really easy online. Their staff got in touch with me right away. It was a good experience. Everything worked perfectly since the repair. However, we no longer use their service because we moved and have a different home warranty here.

There was a leak coming from our pipe to the tank of the toilet, so my wife called AHS and they gave her B&L Plumbing to respond to it, and they responded in a day. The contractor came in, turned the house water off and did the job, and I don't think it took more than an hour. He did an excellent job. There was a $75 co-pay so we gave him the check when he was done, he thanked us and went off. It was that simple – painless and effortless. However, about two summers ago, we used AHS on a home central air problem and that was a nightmare. But that was the only time we were very dissatisfied with the contractor and the service. We've used them about half a dozen times and there's only one out of six that was bad. Everything else was good.

We've submitted several claims with American Home Shield and in one of these, we had to go to another contractor because the problem was never fixed. They kept going back working on it but we eventually had to find somebody else and after that, there hasn't been a problem. The last contractor was very well-versed in what we needed, offered us a lot of good suggestions and ideas on how to fix the problem and was very accommodating. Since the repairs, it's been okay. I've noticed though that the water flow in the kitchen doesn't come on in full blast so we would probably be making a call about it. But, other than that, I'd still probably recommend AHS.

Expert, efficient, accommodating and friendly. The two technicians, who repaired our dishwasher, arrived as scheduled and completed the work as outlined. No surprises.

I have been trying to get help with my AC for past 3 years. AHS chose to not do the right thing. You keep on sending technicians to my house (BTW companies who are outside of my area). Instead of committing to change the unit you keep on changing parts and I keep on paying $75 service charge which I believe is illegal. When I call to complain you put me on hold and forget about me for more than 45 min. Then you tell me it's my fault if things aren't working. Supervisors promise to contact and follow up and I have never ever had someone calling and caring. My house is in a very good shape. I have been with you guys for years and this has been one of very few times I needed help. I will take this to BBB if I don't hear from you guys. I will also reach out to our local TV station and blast you all. I am tired of being treated like this.

I've had pretty positive experiences with American Home Shield. I had problems with the bathroom and the toilet and they have had this problem several times. They sent someone out who was able to snake the drain and it's been good. I have an old house and septic tank. The contractor couldn't quite understand why snaking my drain where the kitchen sink is happened to cause my toilet to flush better, but he snaked it anyway and it worked. He also made some recommendations and was very cordial and nice. Then I gave the co-payment to him and that's the end of it.

My AC went out. I put in the request, got 2 text confirmations for different times from the contracted company 3 N 1 Heating and A/C out of Visalia, CA. I tried calling the company the day before the appt (Thursday) several times to get a better window of time and only got an answering machine all day. On the day of the appt (Friday) I received another text from the AC company pushing my appt until Monday of the following week. When I called the company and spoke to a human I was told that since they didn't have any other calls in my area they had to move me until after the weekend.

I am beyond livid. I am in Allentown, PA. I have been without air conditioning since Friday 5/27/2016. I called to get service and was given a contractor who would not be able to come out until Tuesday 5/31/2016 due to the holiday weekend. When the guy from American Team did come out, he took one look at my thermostat, told me how much he hated that brand of thermostat and that was my problem. He looked briefly at the basement part of my AC system and did even go outside to look at the compressor. Told me that he would check back with me later to give the smart thermostat a chance to charge. He did not check back, he closed the call as completed without fixing anything.

The contractor that American Home Shield sent to work on my air conditioning actually does maintenance on all of my air conditioning. Filing a claim was easy and I had a positive experience with their rep. The appliance's performance has been good since the repairs.

Very happy with Home Shield. As soon as I put in request I got a call from my service person. He was very professional and left everything the way it was before.

Major problems with AHS - buyer beware! We have been paying for a warranty with AHS for 6 years now. The first time we have had a major issue we are experiencing that they will deny the claim for a covered item with any bogus reason possible. Our AC went out the day before yesterday. We called AHS who sent out a technician from a company called AMA AIR CORP (AHS.AMAAIR@AOL.COM). The technician who came out was Dimitri. He told us that the compressor was out and that with the age of the unit that was normal for it to go out after so long. He would reach out to AHS and try and get it fixed ASAP. Then AHS told us that they were not going to cover the service as the technician reported to them that the compressor had failed due to missing parts.

On May of 2015 I purchased a service contract on my home. On April 12, 2016 I contacted the company about getting a repair on my dishwasher...it took until the 31st of April for the repairman to show up. I paid $75.00 for that service call in addition to the $57.33 cents monthly since purchasing this contract. The service man said that he had to order parts and it would take a week or so to come in. I called after 2 weeks and was told the parts were not in yet. It is now the 2nd of June of 2016 and I still cannot use my dishwasher.

Good company... I have moved to Texas but when I lived in California all repairs were expertly done.

Awesome! Just enrolled in the program and our high-end washing machine went out. Though since we just joined we may get some resistance. They sent a tech out and he found it was the motherboard and replaced it. Working great now!!

American Home Shield is very good. They're always on time and they supply what I need. We've been with them for about a year but we haven't had an issue yet with them. When they called for the service, they answered all my questions.

The most recent claim we submitted with American Home Shield was for our garbage disposal. It had a penny caught in it. AHS gave it to a company and the company came out and was able to repair it and it went fine. However, the claim with my microwave was another subject. My husband emailed them and the company that came out was Sears. Many parts that were being ordered are retail. American Home Shield doesn't pay retail and I know that. The first parts that he ordered were $800 and the microwave costs about $350 and so then we had to wait for two weeks for the parts. When the technician came and put the parts in that were mailed to the house, it still didn't make the microwave work. But he had to have those parts to be able to know that this other part was not working right. When he found that it wasn't working, they told him he had to go ahead and order the other part so that meant another two weeks we had to wait.

I had a good experience with the plumber that American Home Shield sent over. Unfortunately, they missed a crack in the wall that allowed the water to drain down through the wall instead of through the pipes. But American Home Shield provided a way for me to get that handled and I appreciate them for bringing the plumbers back over because they needed to understand better what the problem was. Afterwards, a completely different company came in for the demolition, they fixed and dried everything out. Then a third company did the repairs. Filing the claim was easy because we just called them, they figured out what we needed and we paid $100 to the person who came over to fix it. They did a very good job. Their work messed everything up for over a month but it's finally got set up and everything was fine.

My air conditioning stopped working so I filed a claim with AHS. Everyone was very professional and they arrived in a timely manner. My air conditioner is working great since they did the repair.

A refrigerator is something that I use every day. Ours went out so I initially called in and they set up an appointment with someone local to come out and take a look at it. Once he came, he deemed it unrepairable so he called it in and had it replaced. They paid toward a replacement and sent us a check that we could do as we pleased as far as replacement. We went ahead and used that. It was already a really good refrigerator, but we upgraded and got a little something fancier. It was a messy transaction. But other than that, everything worked out fine.

Not getting the service promised. Called on 5/29 to report our dryer not working after the purchase of our home. After a 45 minute wait I got through to an agent who scheduled Sears to come on 6/1 to service the dryer. They did not show. Called back on the 1st, after a 55 minute wait an agent picked up only to tell me that they had no explanation of why Sears did not show up and that it would be another 10 days before Sears could rescheduled. I informed them that was not acceptable and they said it would be tomorrow morning before they could confirm any other service company. AHS is not off to a good start.

I hadn’t cleaned out my husband’s pants pockets well enough and there was a penny that went through the washing machine. It blocked the drain. So I filed a claim to AHS through its automated system. It was a very easy process. So far, the contractors that AHS had sent out were really good. They came when they said they were going to come. They knew exactly what had happened and fixed it. The contractor sucked the penny out of the washing machine. He was wonderful, young and still full of energy. Overall, AHS was fast and efficient.

I’ve been with American Home Shield for many years and I’m satisfied with their product. Our recent claim to them was a plumbing issue in the master bathroom. I called American Home Shield and all their reps were quite knowledgeable, helpful and very polite. They put a request in for the plumber and the plumber called me. They came, were good and polite, and did what they could. It took them six visits in order for the leak to be found, but I was glad that it was found and there is no leak now.

Having a home warranty has saved us money many times over the years. We have always had AHS as our warranty company. The customer service has never been fantastic, but today has hit an all time low. I called yesterday and had to place my request by a computerized phone system due to high call volume. Then the company they were using for me never called.

I purchased my home on 5/17/2016. An American Home Shield contract was purchased. I had to call them almost immediately, as the toilet was running constantly (plumber), the new washing machine I purchased could not turn on because the electrical outlet was not functioning (electric). The refrigerator/ice maker was not working at all (appliance repair). The electric and plumbing was taken care of quickly, but the refrigerator still does not work. The refrigerator repair was Nelson Aggregate (Apple Appliance) and they have come to look at it.

When I contacted AHS they contacted local vendor. I explained what was the problem to both AHS and the vendor. Vendor came out and within 10 sec contacts me and says this is not covered under warranty. I will let you know I paid for the best shield complete plan and a 75.00 service callout. I had to pay the service callout plus paid for the original policy. I believe that with both the AHS and the vendor they should have determined that it was not warrantied. The vendor should have never came out and charged me 75.00 to do absolutely nothing. I ended up replacing this myself for a total of 90.00 and feel that AHS and this vendor owe me the 75.00 I paid to the vendor that would have know just by my description that it was not warranty. Watch out. This also could be a scam to get customer to pay for something they know they will not cover!

I had an excellent experience with AHS from claim submission to the interactions I had with the contractors.

The company took care of a couple of issues and I was happy with them. The HVAC system is a whole other story. The "professional" who was sent to fix my heat and air system was horrible. The first visit was May of 2015. By December 2015 I had a new system and it didn't work. I had no heat in Pa in December, temps in the teens. Finally on the 4th or 5th trip he had the heat working but wired it wrong and my heat only works in the emergency setting. Now come June 1, 2016. I have no AC. I contacted the company and Christina told me there is NOTHING they will do. I had 60 days from the last of the 5 repairs to call. I was supposed to know in February that my AC didn't work? WORST CUSTOMER SERVICE I HAVE EVER RECEIVED. I logged into my American Home Shield account and they don't even mark the service as completed. Now I have to pay another company to come out and fix it again. I will never use this company again.

My recent claim with American Home Shield was my washing machine. The process of submitting the claim was easy. I did it online and then someone called me. The representative I spoke to was very helpful. The contractor they sent for that claim was fine but the one that came to do the shower, which was leaking onto the garage, didn’t do anything. It's been outstanding with American Home Shield and their coverage is fine. It’s the contractors that they have coming out that are garbage.

It was very easy filing a claim over the phone to American Home Shield for my water heater. The rep was very helpful and she took care of everything. She contacted a serviceman who then contacted me within 24 hours. The contractors looked at the water heater and checked everything out first before they replaced it. It was a pretty good service from them. AHS is really great and they take care of me.

I’ve had American Home Shield before when I first moved into my home and they did a great job then. Money-wise, it wasn’t in my budget at one time, but it was great to be able to come back and it’s still the same. It’s very easy to sign up with them. I can call if I have any problems and they solve what I need done right away. If I have any questions, they answer everything that I need to know. They recently had to repair my air conditioner, and the claim was very easy to submit. A couple of times I did it over the phone and then once, I did it online. They had to come back out three times because the people that were repairing it didn’t get it repaired, so I had to call them back. They were all friendly, nice and helpful. I got a little frustrated because they had to keep coming back, but everything worked well. They did what they were supposed to do. As long as they didn’t charge me for every time they came back, we were good. Excellent company.

A clogged drain is very inconvenient in the first place, but the plumber was very courteous and resourceful in clearing the problem. I was very pleased with the promptness and quality of service.

They came in, analyzed it, then came up with a solution right away which was to order a part. When the part came in, they came and fixed it. Now it's better than normal and we're very pleased.

We have AHS for seven or eight years now and they’ve been very responsive. Submitting claim worked out pretty well. We’ve already recommended them to a number of friends and we have also gifted an AHS subscription to our son when they bought their first home.

The AC repair was wonderful. The contractor who fixed it was professional and did a good job. A lot of the contractors sent were nice, like the last one, but AHS does have some contractors that are not very nice.

American Home Shield gives me peace of mind at a very affordable rate. It's also very easy to submit a claim. I have done it online and they got back to me quickly. The technicians came, checked the problem, and got the part replaced within a week.

A better tech showed and did the job. He apologized for what he thought was a falsehood perpetrated by the previous day's tech. The truth was that the guy ran late and went home...Hey, just tell us, apologies, and we forgive in a second. But don't keep us calling and waiting 7 hours and then lie about us not being home.

I filed a claim for the garage opener to American Home Shield. I did it over the phone, and they were very nice and cordial. They gave me a particular contractor who would come out and do the repair. The first guy who came said that he did not have the particular part in stock and had to order it. It would be another week. Someone would call me and tell me when it was in and they'd come out and service it. The second person who came acted like he didn't know about that and asked what was wrong with the garage. I didn't appreciate that, but he went on and repaired the garage opener. It's working fine now. The guy told me that a rubber thing that helps pull the door up and down like a wheel is eventually going to snap or break, and American Home Shield doesn't cover it.

I had an issue with the unit making a lot of noise. The claims submission process was easy, no issues with that. When I called in to report the unit, they quickly had someone come out and service it and they’ve done a great job. American Home Shield provided great service. It has been excellent with them.

I recently had a terrible experience with American Home Shield. I put in a service request on Sunday the 22nd of May. The first company they sent out was nothing but a scam. I invite you to take a look at their reviews on Yelp. The name was Royal AC out of Houston Texas. I have a 2 month old son at home and the company tried to use that as sales technique to get me to overpay for a new AC unit. They said "You want to do right by your family and by going with us we can get the unit in the next day." They wanted to charge $10,000 for an AC replacement. They also told me that if they replaced just the inside unit that was broken and pumped it back full of freon it would cost $2000 in freon, which is absurd. It was Wednesday by the time they were able to come out.

I spoke to a representative and I had AHS come in since my garbage disposal was broken. Their service people were prepared and came with a brand new garbage disposal that I needed. They put it right in very quickly and efficiently. It was very easy. I'm very happy with the service people they sent out that time.

Our most recent experience was with a pool service company, to fix a broken pump on our spa. Our pool service guy identified the problem and proposed a fix for $200, but I remembered we had AHS so I called them and they replaced the broken pump for only the service call fee of $60 or so. A couple of weeks after the pump was replaced we had another problem, and it was fixed by a different repairman who said, "No additional service fee needed, because this was within 60 days of the prior repair." I was delighted with the work of both of the repairmen.

My AC went out last Wednesday (6 days ago, to be fair, Memorial Day was yesterday). I requested service and didn't hear back from Contractor assigned so I called AHS Thursday night and was on hold for close to 40 minutes. We finally get an appointment for tech to come to house on Friday. He doesn't do anything and says we need to test for leaks. Ok, why aren't you doing so??? Of course he wanted his $75 fee. I call back to the office to find out why I have to make another appointment. I leave a message on Friday. Never hear back. Today I go into my account to see that my ticket has been "completed." And I cannot make another request because of my original request, I have to call AHS... Call today, Tuesday, no answer and the voicemail is full. Call AHS - for which I have a recording of the 20 minute hold - this was the second of the day.

We submitted a claim for our water heater and everything worked out fine. American Home Shield sent out a professional who I paid. He looked it over and said it was leaking. AHS called in a company and they replaced the water heater. They took their time and did a fine job - there was no hurry about it.

My last experience with AHS was by far the best I've ever had either with or without home warranty. Plumbing problem and the repair company (All American Plumbing) was on time, considerate, friendly and over and above helpful. I would refer them to family and friends knowing how well they take care of their clients.

I am customer, that's not satisfy with their services. Be careful what you pay for. This company promise to take care certain item on their contracts and did not delivery. I placed a call in to complain on my AC and sump pump in my basement, they sent out two contractors to my house and I paid each of them $100 each. The contractor for the sump pump told me, he will order the parts and come back to fit it. Three weeks later I called the contractor find out what he has come back and he told me that AHS said I am not covered. If they knew I was not covered why did they sent him out to my house? I have paid the contractor $100 and nothing is done. Please beware that this company AHS does not keep their promise and do not waste your money.

I always do claim submissions to American Home Shield over the phone. I haven't had any bad experiences with their reps at all. The people that they send out are very courteous and friendly. They don’t leave me hanging compared to the one I've had where I had a bad experience. They took care of that and that worked out great. My trust is back with AHS. I renewed my insurance, so I got them for another year. That’s worth it. With our most recent claim, everything worked out fine. The contractor kept in touch when he didn’t finish because he didn’t have a part available. He got me a call when he was going to come back on a different day.

They always select the cheapest less experienced companies to come out and repair items. Forget having an air conditioner or heater replaced. They encourage these companies to "band-aid" the solution. My AC went on the blink during a hot summer day. AHS response, "We will send someone out in three days" (they said time frame is well within their policy --- forget the fact the consumer sweating to death). This is the nature of AHS. The cost charged by AHS to come out is about $125. The cost charged by the actual company coming out is $99. AHS is another company designed to charge for protection and not pay up when the item fails.

I've had American Home Shield for years and am sorry to say that it's time for a change after this last experience with them. Around April 21, 2016 a technician came out to my house to repair a refrigerator. He told me that the company had to order the part and it would take 5 days and they would come back to install it. More than a week passed so I called back. American Home Shield said that the service company could not find the part so they left it for American Home Shield to order the part. 3 to 4 weeks passed and no one has called me to tell me what's going on. When I called them back they seemed hesitant to talk to me and seemed unsure as to what was going on. I was told that the part was lost and I was told that I am suppose to call back to talk to the parts department about this problem.

I had an excellent experience with American Home Shield. I was having issues with my account online so I submitted my claim via phone and it went well. The technicians had to come twice and they called before they came. They were very professional. I was very comfortable with them in my home.

It has been eight years since I filed my last claim with American Home Shield. The claim was filed over the phone and the representative was a very nice person and went out of her way to help. The claim was for a microwave and they sent out some incompetent contractors so I ended up going to the store and buying one. But the company worked with me to figure out a solution to the problem and then they paid for the microwave.

I submitted my claim over the phone and the service call will be for tomorrow. The contractor already came out for the same issue before and it didn’t get resolved. There was one point in the call where they were almost sounding like they were trying to back out from having any responsibility. Other than this, AHS has been great and has taken care of any problems that came up.

I filed a claim online to American Home Shield for the AC. The contractors were okay although I was told it was going to take two or three days to get a part. But when my husband called, they did it right away. They could have been a little more upfront. They needed to be pushed over a bit. With AHS, the experience was good. They did as promised.

I like my experience submitting a claim to AHS. I don’t have any problems with them as far as getting a claim through. Whenever I call them, they’re very punctual and accurate. I get somebody out here pretty quickly. My recent claim was regarding my air condition unit. When I changed it over from heating to air condition, it wasn’t working. I thought it was my Freon and it turned out to be something much more. I paid my part and the guy was very professional. He took care of it and it’s been working extremely well. I didn’t have a problem at all from anybody.

It was a good experience with American Home Shield and an easy process to get someone out there. The rep who helped me when I filed a claim was good, and the guy that came out was friendly and patient. I would ask him questions, and he would take it and walk me through what he would do. So far the repair that was done hasn’t broken down, so it's good.

We had a motor put in our outside and AHS did a good job, I have no complaints. However, they put $495 into a 28-year-old dishwasher and the dishwasher was worn out. It was leaking and something was wrong with it. The motor is bad and instead of putting a new dishwasher in, they fixed the old one. They spent almost $500 on a piece of junk dishwasher when they could put a new brand new one for almost half of that. But they pretty much dealt with it real quick so the company was very good. It's on time and everything was fine.

My air conditioning system wasn't heating, so I filed a claim with American Home Shield over the phone. I spoke with a representative who understood my concern then scheduled to send someone out to resolve it. The contractor was professional. He went a little above and beyond but he did all that he could do to resolve my situation, even though it took up a while for the ordered part to be delivered. He did all he was supposed to do. There was another time when I had a challenge with some plumbing. But it turned out that the plumbing problem I had was not just basic plumbing. It was something that I ordered specifically that had gone bad and they only cover basic plumbing replacement items. Once I understood, that I was okay with it. American Home Shield is a great idea and I'm confident that they will supply my needs in every case with very low effort on my part.

Everything’s been good with our most recent claim with American Home Shield. I spoke to a The rep that I spoke to when I submitted a claim was friendly, knowledgeable and handled the problem in a timely manner. Their contractors were good too. I didn’t have any trouble getting in touch with AHS and I would recommend them.

I'm half-thrilled, half not happy with American Home Shield. I had three items that needed to be repaired. One, I called for a plumber because I had a problem with the toilet and the hot water heater, and that was wonderful. They had him out here fast and he did a topnotch job. We just paid our co-pay. There was no bickering about trying to get out of it cheap which was very impressive.

We thought we had a hot water heater leak. Submitting the claim to American Home Shield was easy. We told them what we were seeing. They called us and said who was coming out and the date that they'd come. The plumber explained to us why he knew it wasn’t the hot water heater and what he knew was creating the problem. He was very professional. He even contacted American Home Shield and let them know that it wasn’t the hot water heater and what kind of service we were going to need. AHS took care of the cost and helped us out with it. For the cost and everything, AHS is well worth it. They're very convenient.

I spoke with a representative on the phone to submit a claim, and the rep was friendly. However, it was a bad experience with American Home Shield. I had issues with them because, in the paper, they told me they replaced my toilet. When I called and explained to them that what they fixed is still leaking, they said, “We didn’t replace it.” I'm still waiting for the manager to call me and this is since last week. I will not recommend their service to anybody.

It's easy to get service from AHS - to call them or submit work request online. They're pretty prompt about getting someone out to our house within days. Also, contractors are always excellent. Usually, they come out and they have it fixed within a couple of hours. AHS is definitely a great service and I recently renewed my contract with them.

My most recent experience with American Home Shield was great. The last time the tech was out, it was for a new problem. I had a plumbing problem prior to that. This last contractor was great. He explained and showed me everything, and I really liked that.

I used to sell real estate 25 years ago, and I sold home warranties. I believe in American Home Shield. When the seller offered this one on this house, I took advantage of it. Setting up a claim with AHS was not a big deal. However, before the guy even came, I received the email, “Please send us your feedback," and then he didn’t fix it. About four or five weeks later, I had to call them back to tell them it's still leaking, so they sent a different guy out who managed to get it fixed. The other thing that bugged me was that the first guy who came said, "Oh, yeah. All it needs is a little more dope in there and it'll be fixed. It'll be fixed.” And then all of a sudden, he seemed to go into sales mode and said, “Oh, is there anything else we can fix for you? It's gonna cost you a little bit more.” I said, “Well, if I had more than one issue, then I probably would have incorporated it into the same service call.”

I spoke to a representative of AHS about my air conditioner and they called and made the appointment and they took care of it. I was out of town and someone was there that worked with the contractor and they didn't give me any negative feedback. Since the repair of the air conditioner, it's working better than it was before. I've been an American Home Shield customer for 13 years now and they've always come through. They've taken care of everything. They either repaired it or put in a new one. I recommend them to everybody that I meet.

Request for water leak repair took 2 months and unreturned calls from the selected contractor's initial visit on the pretense that parts were ordered. One was never received and no explanation was given. A second request to AHS was placed since they (AHS) were aware of the outstanding issue through repeated complaint calls. Sears contractor was sent and they expeditious had the job done within a half an hour, gave guidance on usage. Still pissed at the initial contractor because having been with AHS for 3 years, this is the first bad taste of service output, others had been professional and knowledgeable.

We had many items to wrong at once: dishwasher, disposal and leaking pipes. AHS was on the ball and arranged contractors to come out and access the problems. Parts were ordered and replacements and repairs made. Took about 4 weeks for everything to get fixed and up and running.

I recently submitted a claim to American Home Shield for my water softener. Their online system is easy and their emails kept me informed too. The contractors were satisfactory and they followed up so everything worked out well. They're out of the area so, scheduling-wise, I tried to get them at the first of the day or the last of the day. Because of where they're located and where their work schedule is, they couldn't accommodate that, but they did work on a compromise for it. I would recommend AHS.

The most recent claim I submitted to American Home Shield was about our dishwasher that was making lot of noise. We called them and they sent out Sears repairman. Sears investigated the problem and found out that our dishwasher was 20 years old and it did not have replacement parts. So AHS gave us choices of dishwashing machines, we picked one, and they sent it out to us. The assistance they provided to us was fairly timely. I had a very good experience and I've even recommended my son to AHS.

I put in a request for repair to American Home Shield online and it was very easy. They paired up within the next few days, and they worked on my schedule, came out and fixed it. Overall I was satisfied.

They set repair appointments during the normal work schedule and we people that work all day are not available at the time. I need to wait for them to tell me which tech is coming to the house and then it's according to their hours, not to when we need them or when we're available, so it was really tough and I had to cancel it because I needed to be at work on that day. Since I cannot wait and I need my washer, I've gotten the issue resolved and I paid my own. But I like the way their techs know what they're doing. It's just the timing when they're available and we need them. It's still a good service and I will recommend them to anybody.

I've had American Home Shield for many years, but these last few times, it's been very bad. The problem isn't with the people who come to the house, but with American Home Shield. They get the paperwork so screwed up. I have two houses with their warranty and I think they've taken too much and can't follow through. Also, the wait time on the phone is terrible nowadays. The last time I had a claim, I had the bill paid and the check cleared, but they said I haven't paid it, so I had to pay it twice. I just got the check back a week ago, but that took a month.

We had a plumbing issue that was eventually taken care of by American Home Shield. That one took a couple of times to get it resolved. Last week, I had an issue with our air conditioner and called them. I never heard from the vendor, the air conditioning company that was scheduled to come fix our problem. But I didn't pursue it because the air conditioner is now working and has worked for a week. We've dealt with AHS for almost 23 years and I've had good luck. It's a good insurance policy and I'm very satisfied.

We've had AHS for seven years now and we're happy. We have all new appliances and every one of them broke down, the last of which was our oven. I've submitted claims online, but I prefer doing it over the phone. The representatives I spoke with took care of everything. If I don't like the contractors they sent, I call AHS and they send out another one right away. They're very thorough.

I submitted an online claim to American Home Shield for our central unit and they responded immediately. I, however, didn't like the people that did the support. They were slow and unkind, and they overcharged AHS. If I have a choice they'd never come back to my house anymore. It took about three or four trips to repair the unit, but I'm satisfied. I recommend AHS to everybody. In order to sleep at night one needs to buy them.

I was very pleased about the replacement of our gas stove top because our old one had worn out and we couldn't get dowels. So it couldn't be repaired anymore. It was a $2000 stove top. It took a little while to accomplish it because we were on vacation, but it was a very satisfactory experience. Their prices have gone up quite a bit since we took our policy, but, on the other hand, sometimes we really need someone to help us and AHS is very quick in getting someone here.

I had a washer drainage claim last November for a California home. I have a renter who placed the call to AHS and he was also the one who dealt with the contractor. I've been pleased with the experience, by and large. I went with a different organization to save a few dollars on my Florida home, but I found that they were much harder to deal with than AHS. If I'll get a warranty on that home again, I would go back to AHS. They charge a premium, but I'd rather not have the hassle. It's expensive but good.

American Home Shield is usually dependable but has hiccups. They've gotten more and more impersonal and impossible as they've gotten bigger. It used to be they'd get to me faster. It now has become more difficult because it used to be easier to get to a live human. They added in the automated system which made it harder. That impacted me because I've had four service calls in the last two weeks because I have new renters in my property.

We recently filed a claim for some air conditioning repair and it was handled promptly and professionally. The contractor arrived on time and he knew what he was doing. The quality of work performed was excellent. We've submitted a number of claims to AHS already and we've been satisfied 99 percent of the time.

I've had AHS for many years and when I first got it, it was fine. But now, they're getting places that are inferior. They've changed contractors. These contractors are very lousy, most of them. The last contractor I had, Platinum, didn't know what they were doing. So far, I have to have them come out several times to get something done and they wanted to charge me. Plus they've gone up on their deductible. They did away with the deductible last time because I threatened to leave them because they sent the guy out twice and he didn't know what he was doing and they did not do what they were supposed to do. So they finally sent someone else out and they did it.

I had a plumbing problem and submitted a claim for it on the phone. The interaction with the rep was great. I had a plumber come out and fix it right away. Then, I also had a guy come out and fix the wall because he got to cut a hole in the wall. Everything went great. Since the repair, I had no problems. I'm very happy and satisfied with AHS. They're a great company. Every time I call, everything gets done the right way.

I had a very good experience with American Home Shield. They came out and fixed our refrigerator and the whole process was very easy. When I make claims, I do it over the phone and their reps are very courteous. They help us find the person to do our appliances or whatever we've got to get done. Also, they get in touch with us to give us a claim number as well as the person that's coming out to perform the service. They're prompt in getting the service done and we're happy.

I have been an American Home Shield Customer for several years and at several properties, and they've gone downhill. During this latest stint with AHS, I've had three problems and none of them have been fixed properly. First, I had a dryer stop working. A tech came out and saw it not working, so I paid the $75 copay, and they were supposed to call AHS and order parts. After a couple of weeks, AHS sent out another company who was going to find out what part was needed. In the meantime the dryer started working again, as the problem is intermittent, and the 2nd company didn't repair anything. Totally waste of my money for nothing but hassle.

I put in a claim with American Home Shield last month and the contractor never came. I called them and they told me, "Well, it hadn't come through the system," because I called them right after it was submitted but fortunately, my oven started working again, so I didn't bother to call them again and they also never called me back. I have AHS since 2004 and my experience has been relatively fair and only had two bad encounters since 2004.

Our AC unit did not produce cool air. We went to AHS website to create Service Call. The service was assigned to Piedmont Mechanical Contractor. We were very happy Piedmont called back within 2 hours and gave us appointment same day. The technician showed up within the time window given. He found out the AC unit for upstairs was covered with ice. He shut the unit down and told us the unit would need 12-hr for the ice melted and he will come back the next day. We were given another appointment the next day between 10-3 pm. We waited till 3 pm and no one showed up. We called Piedmont office and was told the technician was late but he sure would be at our home around 3-4 pm. We were happy with that.

I made a claim with American Home Shield regarding a heating and cooling system. I did it over the phone and it was a pleasant experience. The contractors they sent were good and the quality of work has been pleasing, so far. I still need some additional things to get done, but other than that, it's fine.

I spent approx $850 with American Home Shield on coverage for two homes (7 months) and I paid their contractors $225. I got NO service, no repairs, and terrible customer service. I had to hire local help to fix problems in my homes. When I called to cancel both of my policies, I was put on hold for 20 minutes, transferred to another department and put on hold for another 15 minutes. The company will take your money and walk away smiling, but it does not cover your home for repairs and replacements. I would like my money back.

I have a contract with American Home Shield. I called on May 11th for service because my AC was not working. An AC Technician came over on the 13th to resolve at the problem. He charged me $75 and told me that he needed to order a condenser. He came back on May 20th with the said part and then told me that it was an electrical problem and so he would notify American Home Shield to send an Electrician. American Home Shield sends me an email that I was supposed to call an Electrician they referred. I called the Electrician on May 25th and they told me that they were not available all of this week. Upon calling American Home Shield again today they called the Electrician and gave me a service date of June 2nd. It has been more than 2 weeks and the problem with the AC has not been resolved.

I recently filed a claim for my air conditioning unit to have maintenance service. The contractor called me the evening after I left them a voice message and scheduled the appointment on June 1st. Overall, I appreciate the service from American Home Shield and would recommend them.

I recently filed an air conditioner claim, and the contractor they sent was great. My unit has been running awesome ever since the repair. The whole experience was an easy, no-hassle one.

American Home Shield is a great home warranty company. So far, I haven't had any problems. The service of the technician that came recently to check my unit was okay. He told me everything was okay and there was no repair.

they got a call from American Home Shield and that they would have a service man in the area, just pick a day and time. It's a very easy process. It's working now so that's all that matters. The contractors they sent were okay and they're not gonna go out of their way. We had a leak in the washer before and we called American Home Shield then the guy fixed it. But it continued to leak, so my husband told him, "Look, you know. This is also leaking." He said that his contract is only for the flood he was sent there for. Overall, It's been good and I don't have any complaints.

I had an issue with the AC motor so I submitted a claim online through my phone while I was at work. The AHS technician who came was very polite. We already had to get some Freon into the AC before the motor went bad the following week. So the same gentleman came out. He was very helpful and got everything done in a timely manner. I didn’t have to pay the second copay for the next time because the work order was still open. So far, it’s been resolved and American Home Shield has been very helpful for a home buyer because I know the price of getting a service done to an AC could be expensive. But it has been reasonable and cost-effective so I would suggest that everybody who purchase or has a home should have AHS.

A couple of years ago after reading this site and others' rankings of American Home Shield, I signed up. The first time I used it for a water heater replacement and a dishwasher replacement I was very happy with the service and they replaced the water heater and dishwasher with a comparable unit. Overall I felt it was a good deal. However, after not using the service for some time, then calling to have work done on a faucet that was broken I have had the worst experience I have ever had with any company. The first plumber took a week to come out, then told me that AHS would not replace the faucet with a comparable faucet but instead a "builder's grade faucet". I said fine, and scheduled the follow-up visit. Stayed home from work, they said they would show up between noon and 4pm, but after I called them at 3:30pm they said they would have to reschedule for the next day. The next day exact same situation happened. Stayed home, no show.

My latest claim with AHS was the refrigerator. I did my claim submission online and mess it up, so I had to call and speak to a representative. The rep was friendly. Plus, all the contractors have been nice, and our interaction with them was fine. However, the only problem that we've had so far is that when we bought the house, the warranty came with it, and we were told that the first visit would be free and we were charged. Then, I talked to the rep and he said that he doesn't know why the realtors told us that, and what the realtors told wasn't true. Nevertheless, overall, it is okay with AHS.

I recently submitted a claim online for our air conditioner. I never had any problem with the contractors they sent. They all seemed nice and they were very professional. However, the only thing I didn't like was they don't pay for the freon. But other than that, my experience with AHS was good.

We've used American Home Shield and we're extremely happy with the service so far. They’re coming to fix our refrigerator, and this is the second claim on the same thing for our icemaker that we’ve had to submit to them. The icemaker was leaking water all over the place. The first time was six months ago and AHS replaced something but it didn’t seem to do the job. Now all of a sudden my wife opened the freezer door and there was water all over the place, so I shut the water off. But AHS have been very helpful and if they take care of this problem, I’ll be a happy camper.

A few months ago, my washer's spinner was vibrating so I went online to submit a claim to AHS. It was very easy. They contacted me and Sears, the contractor, was able to contact me to set up the appointment. They ordered the parts, the parts came and they installed what they needed to fix my washer. Since then, the washer has been great. I thought they had to replace a bearing in the drum and I thought they were just gonna buy me a new one but they repaired it and it's been working wonderful. They gave fantastic service anytime I needed it, that's why I have recommended them to my neighbors.

I recently filed a claim for the dishwasher and refrigerator and it was taken cared of by AHS. But the time before that, we didn't have a really good experience. My furnace went out and I had to pay $900 before they would do anything about it, which I thought was very unusual. And then later, the main office refunded $200 but I was charged $700 for a somewhat unrelated work. I'm not sure if they did $700 worth of work as they were here in just a few hours. But that's the problem I have with that one. I don't know what my contract reached regarding a furnace replacement. There was this other time when we had a plumbing problem and we didn't have the right parts, so they had to come back again. And then, we got charged the second time for the service call. I had to make a lot of calls to further get rid of that charge which one person didn't know anything about.

Recently our sewer pipe was clogged. My husband does the submission of claims to AHS and takes care of it all, so, it doesn't bother me at all. But he didn't complain about submitting a claim to AHS. He made the phone call and let them know what's going on to AHS. And then, the plumber called him and made an appointment and the plumber came out. My husband said everything seemed to go really well when the plumber came out. The guy got the work done and didn't make a mess. He was real polite.

I submitted a claim online to AHS regarding our ice maker that wouldn't work. My husband was home when the technician came and he said the technician couldn’t fix it so they’re gonna replace it. I had to send in a paid invoice to get reimbursed and AHS did it within two weeks and no issues. It was fast and easy. The folks that I spoke to were great and the service was really good. My experience with AHS went very smoothly.

We have had issues since we bought our house. Like many others before us we had to pay the flat rate of $75 to get the technicians out. I've paid well over $1500 in R-22 fill ups. Every summer we have to dump 4-5 lbs of R-22 into the machine. Which common sense tells me it is leaking. We have had several different technicians come out and assess the unit just to do minor band aid improvement that are only short term. Today 5/25/16 we had a technician come out and immediately point out the hole that is in the unit.

The only claim we’ve had with American Home Shield was for a hot water heater. We submitted it over the phone, their rep was very cordial and I was very satisfied with their response time. I was also very impressed with their technician's knowledge and work ethic. He even came back on his off day and fixed the problem because what they did didn’t fix it. I'm very satisfied.

I've had several calls previously with AHS throughout the last three years and they’ve always come out and repaired it. The most recent claim that I had with them was for a replacement of my air conditioning unit which went great. The contractor was very detailed, nice and courteous. He explained everything as far as what was being replaced and made sure that American Home Shield had contacted me to confirm the out-of-pocket cost. The contractors came on time and even though they had a lot of work to do, they were very thorough in explaining what they were doing. They were efficient and cleaned up before they left.

American Home Shield saved the day when my air conditioner stopped working. I went online and requested service for the central air unit. The repairman for my air conditioning unit was prompt, courteous, knowledgeable and quick. What would have cost me up to a thousand dollars only cost 1/3 of that amount. I had my air on within 24 hours of requesting service.

The most memorable claim I had with American Home Shield was last year when I had lots of problems with it with my air conditioner. This was summer time when the air conditioner quit working. I had the same contractor but that one quit responding to my calls or emails. I asked them to send somebody else and they said they would if I pay another $75 fee. I finally convinced the supervisor that they should send out another contractor without me having to pay another fee since the person they sent out was incapable. They finally did that and they told me they were going to do something. I said I'll try to schedule the work, but then they quit responding and wouldn't answer phone calls. That was probably eight to ten weeks that we were without air conditioning. None of the three contractors AHS sent had the same remedy for the problem. One of them even lied. They said they replaced the TXV, but they did not.

I was really pleased with the quick service, and the short time that I had to wait for the repair. The repair was fixed so quickly that it shocked me.

It was very easy to file a claim for my air condition. I called and told the rep what the problem was. She was very nice and prompt in giving me information and setting up an appointment for me. She gave me the company's phone number in case they didn't call me by a certain time. But they called me very early the next day and told me that they would be able to do it for me the following day. I had explained to them that my wife has a sinus problem and if possible, I'd like to get it done as soon as possible. So, she told me to hold on a minute and then she came back and told me that she would have somebody out there to do it the same day. I've always had outstanding service whenever I call them and tell them I had a problem. I'd tell them what the problem was and they would get on to it immediately.

I have a five-year-old LG refrigerator and door mullion is broken. So created a service request and asked for the technician visit. So technician came home after 5 days and check the refrigerator and explained to me about the issue and told me that "As this is a normal wear and tear, most probably AHS would approve the request and send you the parts." He started discussing timelines on when I would be receiving the parts and when it can be replaced. Fast forward. Two days after, AHS called me today (05/25) and left a VM that the request was denied and it was not a normal wear and tear. So called them and asked them why it was denied. So the customer rep started giving the apologies but at the same time gave me an answer that they have a right to deny the request as per the contract. So I asked them what can be considered as normal wear and tear and list of parts that they would replace in the contract.

I have been dealing with this issue for well over a month. Long story short, AHS sent plumbers out to my home. They say the lines need to be hydro jetted and the septic tank needs to be cleaned. AHS has NO company in my area to do this job, although I paid them extra for this service. Now they tell me to find my own company and they will reimburse me later. I was under the assumption that this is what I was paying them to do! I am 72 yrs of age and not in excellent health. They keep running us in a circles. I have had to hire external people to unclog my toilets twice. They are not a company to be trusted.

A week after moving into our new home, we suddenly found ourselves with no electric service in three of our bedrooms. Luckily we have a Home Warranty with American Home Shield (AHS) that covers our electric service. We called a representative at AHS and scheduled a service call for the following day at 12:30 in the afternoon. An electrical technician showed up the next day exactly at 12:30. He was neatly and professionally dressed, he introduced and identified himself, and then after asking us to explain what our issue was, he started working to find and solve the cause of our problem. It took him about an hour and half to finish and during that time he traced and checked all of the electrical lines in the house, repaired the problem and then took the time to explain what caused it.

The contractor was professional and knowledgeable about his work. He was prompt and attentive, and resolved my problem in a timely manner.

The process for scheduling an appointment was very straightforward and simple. The contractor showed up on time and worked to fix the problem until it was resolved.

It's been almost a year since I filed a claim with American Home Shield, which was for a plumbing issue. The service as well as the quickness were all excellent. AHS did what needed to be done and it was a great experience. Their reps were friendly, courteous and professional. The response time was very reasonable. It was either the next day or the following day. The contractors were really friendly. We stood there and talked to them while they were working and they shared what they were doing.

A great idea gone bad. Using their service is a nightmare for both the consumer and the Ocala service contractor. They do not call you back, follow through on orders or initiate contact when things are not going well. I have waited 6 weeks for a dryer repair and now they say they sent the part and it was signed for at the contractor who says the name is fictitious. As soon as I get my money's worth out of them I will cancel and sign up for individual extended warranties by the manufacturer.

I have been used American Home Shield and Home American Warranty. They are okay to service you a small amount of fee to fix your repair. But if your appliance or any other the repair cost more than 500 or more they are trying to refuse and give you whole bunch of reasons to get away of it. So they don't have to repair for it. I learned a lesson. I pay them too much but they didn't service well if the cost repair is more than what you pay for them. They will service you well if your cost less than 200. Then you may think that is a good deal, but finally they will drip your money. I recommended don't use any home owner warranty. You pay them about average $57 or $60 per. You multiply 12 months is around $700 dollars right there. You can save this $700 in your pocket instead of deposit to their bank account. It is not worth to deal with this. NOT RECOMMENDED TO DEAL WITH HOMEOWNERS INSURANCE. BELIEVE IT.

I submitted the claim and paid the $75 fee to have an AHS guy come out to look at my water heater. I wasn’t really happy with his findings. I have the unit for over 20 years already and just because it wasn’t leaking, he didn’t do anything about it. Any day or time, it could just start coming out the bottom and I’d have more problems. I eventually took care of it myself.

My hot water heater passed away, so I made a claim with American Home Shield and they were excellent. I never had any issues. The guy that came to my house was excellent. The heater was fixed by ordering a part and putting it in. Now everything is working fine as it was before within a nice timeframe. Overall, it was wonderful. I didn't have to do too much. I didn't have to follow up with a bunch of calls. Everybody called me and everything went well.

Filing a claim for my gas furnace was pretty easy. I just called them on the phone. They sent some people out to take a look at it. And decided to go ahead and replace it. I had to pay some money because all of it wasn't covered. So far, our experience with AHS is good. It's worth the money. Insurance helps pay for stuff that's broken.

I usually file my claims online with American Home Shield but when I had a problem with the compressor on the refrigerator, I did it by phone. The reps were very good and the contractor was very thorough. He did one little bit and also scolded American Home Shield's finest. If he could not replace the processor, it's refrigerator may continue to do that until it just breaks down. It was a very good experience. Also, I had a stroke last year and we had to have some renovation for the house then. One was to replace the furnace and American Home Shield did a great job of getting to put me into replacing my furnace while I was still in the hospital. They're excellent and I recommended them to my grandson and granddaughter who just purchased their own place.

My experience with American Home Shield has been good. I’ve only had to use it one time and that’s the reason why we’re staying with them. It was an electrical issue with the light in our hallway. It wouldn’t come on so we called them and told them what the problem was and they had somebody show up almost immediately and got the problem taken care of. Their contractor was there on time. He explained to us what the problem was and how to get the problem taken care of. He does real good work. We haven’t had any problems since then. They acted promptly. They were really courteous and professional. I’ve had home warranties with other companies before but American Home Shield, by far, has been above anyone that I’ve ever dealt with. They’re really good.

We've had American Home Shield for years and I'm very pleased with them. I made a claim for our washer and the process was fairly easy. The rep was very helpful and the contractor was professional and quick. He fixed the washer and now it's perfect and working like it should. AHS is very easy to work with either online or calling, and the service has been very good.

Did my research looking for recommended and well rated Home Warranty companies. American Home Shield came back high on both so I called to verify coverage. I have an above ground, build-in hot tub that I was told would be covered. Seven months later when I called to get it looked at, I was then told it wasn't covered. When I called to dispute the claim, my account was "accidentally" cancelled. Over 3 hours of phone calls later I am still out my $100 service fee. American Home Shield reluctantly are crediting my account back for the non-covered costs that I paid, but refuse to either accept the fact that I called prior to signing-up on line to verify coverage. I was told it could take up to 6 months for them to "review"' my phone call.

I went online to submit a claim to American Home Shield about my water heater and they were there within 48 hours. The contractor did a good job. They left and came back with a new water heater within the same day. However, they were supposed to come back and pick up the old water heater but they still haven't. I sent in a note to American Home Shield on the customer service line and I haven't heard back from them about it. Other than that, it's been a good experience.

I have had a policy with American Home Shield since 2005. When the policy was sold to me it was specifically stated that the policy would cover the well pump for our lawn watering system. The pump was replaced in September, 2006 and to the best of my knowledge, they paid for the replacement. The pump has gone bad again and now they are claiming that they only insure water pumps that are used for the home water supply. They also claim that they denied the claim in 2006. Our complaint is that they have been billing us for covering the water pump since day one of the policy. We have asked for a refund for all of the premiums we have paid on the water pump but they refuse to do so. By their own admission they have known since 2006 that they have been charging us for something that they do not cover. They say that we should have removed the water pump from the policy but we have no recollection of ever being told to do so.

I recently filed a claim with American Home Shield for our hot water heater, and it's pretty easy. They sent someone out here fairly quickly, but they had to come back a second time. I was at work, but my husband was here and he said the first guy was lazy and rude. The second repairman was very knowledgeable and a really good guy. In fact, he came a day early because they had a cancellation. Some things were out of AHS's control and they can't do anything about them, but most of the time they're very helpful.

Just want everyone to know how ridiculous this company is. They sell themselves on service but let me tell you it's awful. Lightning hit our range on May 2nd and it's still not fixed. The service tech said it needed to be replaced however AHS thinks they can fix it in 8+ weeks. They are forcing us to settle for $300 on a $1300 range. I can't believe a company which you pay would ask a family to wait another 8 weeks on top of the almost month to get range fixed. I do NOT recommend this company. Save your money. You're going to have to buy new appliances anyway. FYI, still not fixed.

The contractor response time was quick. Within the hour he was on site. He was professional, knowledgeable and kind.

A year ago, my oven quit working. I called AHS to file a claim and they sent a guy out. It usually goes like that with AHS - I just tell them what my problem is, they set it all up, and send the man out. I'm not having problems with their technicians. They just knock on the door, diagnose the problem, then fix it. I give them the money and they go home.

Our most recent claim was on a dryer repair. It was the third time we called about it and it's still not done right, because all they had to do was replace the timer and so far they haven’t worked. My wife put in some clothes this morning at 6:00 when she left to go to work and they were still running at 8:00. To me that’s a fire hazard. I haven’t called them back on it this time. It doesn’t seem to be worth the money we’re paying for. I’ve paid $275 payments on that dryer and that gets old.

I’ve always had good experience with American Home Shield. We had them for almost 20 years. Recently, I had a wet spot on the ceiling. When the contractor came out, he said it was dry and that maybe it still wasn’t leaking. So he punched a hole through it and ran a camera up there and looked around, but he probably wasn’t sure that Home Shield would pay for something like that. It wasn't wet so I said "forget about it and if it got wet again, I’d call back." He charged me $75 for that. But I reached back out to AHS and it would be covered if it happens again because nothing was done.

The service was fast and quick.

AHS changed my garbage disposal, so I got a new one. I’ve been using AHS for quite a number of years now so I’ve used them many times and like anybody else, I have good and bad experiences. I wouldn’t be continuing to use them if they were all bad. I always find the people at their desk answer very responsively. I’ve had one issue with them in the past but it was eventually resolved. It was just not what I expected compared to how they’ve always been and how they’ve been since, but not everybody is perfect. As a senior, I have a problem finding people to do work so it’s nice to be able to make one phone call and have people come out that have been recommended and are being used. And with AHS, my overall experiences are very good.

They were very professional.

Very helpful in a situation that needed fast response. Very happy with the service and customer service.

I had a plumbing problem. AHS got somebody out over the weekend and I was very pleased that they could get somebody. I filed a claim initially online and then they got back to me with a phone number and the name of the vendor. I was impatient and so I expedited the whole thing by calling the vendor myself. It turned out that one plumber wasn't going to be available until the next day. It was a weekend. So, I contacted them to ask if there was another vendor that would be more likely to come out on the weekend and they got one for me.

Simple. He did a great job.