American Home Shield Reviews

We had a clogged drain upstairs and I submitted a claim to American Home Shield over the phone. They were very efficient and got the contractor out quickly. It took an hour to fix the issue and now, everything is great. It was a very good service.

The claims process with American Home Shield was silky smooth. The technician from Silver Star was out the next day for the washing machine which was making a real loud noise whenever it was going through its cycle. He was probably in there for an hour and a half to two hours and got the washing machine fixed on the first shot. I was pleased with the whole process including the service.

I submitted a claim over the phone to American Home Shield for my air conditioning and the reps who helped me get set up were good. I submitted my claim on a Friday and their contractor came out the next day to do the job. The tech who came was excellent. He explained everything that he was doing and answered all my questions. Since then, my AC has been performing great.

My AC was not working. It turned out that there was some ground thing that happened when a tremendous amount of lightning strikes here in the local Tampa area, and it naturally blew up some little cylinder on the outside unit that needed to be replaced. I went online to submit a claim and then realized that the company that American Home Shield had assigned it to was not the guys from ACE Heating & Cooling that had come out and replaced my AC unit, which I knew were part of American Home Shield. So, I called American Home Shield and I had a nice boy from India change it those people. The dude from ACE Heating came out, and fixed my problem in less than five minutes. He was fantastic, and my AC was working again. I was super excited.

Last year, I had to set up an account with American Home Shield. It wasn’t difficult by any means and once you get that done, the process is so easy. I always do my claims online. When my air conditioner stopped cooling, I gave American Home Shield a call. It was on a Sunday night and I put in a claim. I was really pleased because I got a callback on Monday at around 2:00 and they already had somebody scheduled to come out the next day. A gentleman came out as described. He contacted me that morning, 30 minutes before he got there. He did everything he was supposed to. One of the small capacitors had gone out and he replaced it. The system started running again immediately. It was a very good experience.

Excalibur HVAC came right away for the AC. It was the day that I submitted the claim and we were very impressed. The technician was very courteous and was communicating very well. He explained the problem and resolved it right away. He even helped us out on how not to come across the problem again. I’m very happy with American Home Shield. We’ve had some other claims before such as the pool pump and everything was handled very well. The contractors were fast and courteous.

I had American Home Shield come check out some ceiling fans that wouldn’t work. It’s working great now. The issue was the circulator, and the contractors were extremely helpful and very good in communicating.

Overall, my experience with American Home Shield has been very good. I called them and they took the information and made the appointment. They also sent me a text or an email for when to expect the contractor. Then the contractor came out and they did what they were supposed to do. The interaction has always been good with the contractor as well. They're all very personable and very good guys. But for some reason, they didn't get the AC fixed. I’d go back outside the next day or two and it’d be leaking again. There was water in my pan because the overflow thing was clogged up. So I would call American Home Shield back and get the contractor back out here. This time, for the first time, they got it. The water is not flowing yet out there.

I had an electrical issue with the smoke detector and I did the claim online. American Home Shield was very fast, very prompt, and very professional. I'm selling the house and I’m buying for the next owner the same warranty that I have. I'm very happy with it. I'm buying a new house in the next 30 to 50 days or so, and I will be getting in contact with American Home Shield so I can get my warranty on my house.

My AC was freezing up and losing Freon. When I went online to file a service request with AHS, the process was pretty easy. Then after two days, A&A Heating & Cooling came out. They diagnosed it and they had to wait for a part. It came in the next week and after they put it in, the unit worked for a few days. But it died again. So, they came back out and they had to switch that part out again because apparently, it was defective. Then we waited for another week for that part to come in and when it did, they put it in. But after a couple of days, the AC went out again. So, the tech returned and fixed it. But now, it's back out again. So, they're coming out this morning to figure it out. This has been going on since July 2nd, so it's been a month already.

My washing machine went out. It wasn’t working. I called the toll free number of AHS and their rep was good. She set it up for me. She told me the company that was gonna come out. We set up the date and time. Everything worked out fine. The contractor sent by AHS was great as well. My appointment was between 8:00 and 10:00, and he was there like 8:20. He called ahead of time and said that he was on his way. I let him know that my doorbell wasn’t working right and he called me when he got outside. He told me everything that he was going to do. He brought me in and showed me the disassembled washing machine and gave me a recommendation. He was great. He was very engaging and very interested in making sure that the problem didn’t happen again. He was just, overall, a really good person.

I had problem with my garbage disposal and I submitted a claim with AHS to have a tech come out and check it. I did it online, paid the $100 fee that supposed to be paid, and a few minutes after I submitted my claim, they sent me an email letting me know that someone would be getting in touch with me. The next day, the Short's Plumbing and Drain Cleaning Service got in touch with me and set an appointment to come out and fix my disposal. Their service was great. That morning, they sent me a text to let me know that the person was on their way and the person's name. Then, he got here and introduced himself. And he came in and he changed it out. At the end of it, he let me know what he had done, gave me the paperwork, I signed, and he left. He was pleasant and my experience for that claim was perfect.

Our hot water heater died one time and that was covered pretty well by American Home Shield. The tech from John T. Cannon Plumbing did a really good job and the hot water heater he put in was exactly like the one taken out. But then, he left one thing that wasn't quite right. I have a recirculating system on the hot water, and there was air between the pump and the tank. He thought he had bled it down, but he didn’t quite get it. I called him and he talked me through the issue but still wouldn't fix it. I finally figured the problem out and fixed it myself. Once I bled the system down, it was fine.

I've been very satisfied with my experience thus far with American Home Shield. My HVAC system's fan would blow but the compressor wouldn't kick on. I submitted a claim online to American Home Shield but then the first time I called AHS set something up but that wasn't gonna be until a week later. That couldn't work so I called back and they found another place. A tech from there was out the next day. I liked how he was quick and thorough. He knew what he was doing. He ran the tests and figured what it was that had to be fixed. Thereafter, he had to take the outside unit apart and cleaned the coils that were stopped-up with dirt. He replaced a capacitor as well. Now my HVAC works better than it has ever worked. I’ll renew my contract with AHS as soon as it’s up.

I had some plumbing issue and Metropolitan came in a reasonable time, assessed the situation and gave the recommendation. They explained what was causing the issue and the resolution that was needed pretty good.

We had a refrigerator issue, and the contractor had to come out twice. He was very responsive and he was here the next day. He had the part with him. And so, he fixed it and it was working better. And then, it started doing it again and getting an ice build-up. He came back out and did some kind of adjustment on it. He was very helpful and was on time. I've had very good luck with American Home Shield.

I submitted a claim for service over the phone to American Home Shield. That was on a weekend so nobody answered the phone and the process was automated. Still, on that Monday, AHS sent me an email and their vendor called to set the appointment up. However, that contractor is supposed to be coming back out now because the initial claim was not done. Still, when the tech came out, everything was fine. He explained everything and was professional.

I've always recommended American Home Shield to friends and neighbors. I recently had a hot water heater leak and submitting a claim for it over the phone went fine. AHS was very professional and they gave a timeframe of 48 hours. The contractor that came was very responsive. They came earlier than I had first been told, and they were very efficient and worked quickly to get it corrected. They replaced the water heater and so far, so good. Though I wish some of the up-to-code things would have been covered, the service went very smoothly.

I went online to American Home Shield's website and submitted a service request for my garbage disposal. They sent someone out, and he fixed it. He was really good. He was very helpful, very friendly, and came out the next day, so it was good. On the AHS website, when you go to submit something, there needs to be an ability to add like a note to the comment. Sometimes, the information doesn't always come up right. I had one where I did a dishwasher, but I couldn't select my brand of dishwasher because the site was having an issue. If there was a note field, I could have just typed in the note field what my model and manufacturer was. Other than that, I haven't had any issues with American Home Shield.

I had an issue with the upstairs AC unit, and it turned out something was clogged. We had water dripping in the drip pan. Once I filed a claim with American Home Shield, the contractor came out within a day or two and they took care of the everything in the same day.

The air conditioner was not working and I called American Home Shield. It took them two days to send someone out. On one of those days, the contractor was gonna try and make it but we had a funeral. We had to be there at 5 o'clock, so I had to cancel out that day. So, it was Monday when he made it. He was a great guy. He came in, diagnosed the problem and fixed it. It was a fantastic interaction. The AC has been working perfectly since then.

My most recent claim with American Home Shield is fairly complicated. I’m still waiting to hear back from the electrician. He hasn’t finished resolving the problem yet. Before that, I had a plumber come to replace the main valve on the water line. He caused a problem when he touched the ground wire and electrocuted himself. It caused several outlets in my home to no longer function.

When I purchased this house, the lady that owned it used American Home Shield so I kept going. Making claims over the phone was fine and the rep was great. One claim was for flooding and the other one was the shut-off valve was broken. The Choice Plumbing One contractor was very nice, polite and he seemed to know his business because the one that was flooding over was a simple issue. He took a look at it and he was able to decipher what was going on in no time at all.

We filed a claim with American Home Shield for our air conditioning that was not cooling the house. The contractor came and diagnosed that we needed more Freon. So, he added Freon to the system and charged me more. Everything is working great but I got charged more doing it this way than me just calling my own personnel. I expected that Home Shield warranty would pay more. I paid $100 plus the cost of the Freon when I could have called somebody and probably gotten a cheaper visit than $100. American Home Shield is too expensive.

American Home Shield is a great insurance to have. I called them for the sump pump that went out in my house. I spoke with a lady and she went to see if it was covered under my contract. It was, and we proceeded with that. The contractor was sent over the very next day. He was very polite, very knowledgeable and professional.

I had someone come out to evaluate an air conditioning unit. The online claim with American Home Shield was straightforward to do. I've noticed that regardless of internet speed, it's a little bit slower to connect to their website. But I was able to submit the claim and get everything done and they were able to get back to me within two days. There was a follow-up repair needed because the original installer installed the unit incorrectly which was frustrating. But they were able to come out a little bit quicker. It was within two days again. And thankfully, it was an upstairs issue and I had air downstairs. It was fine under the circumstances. The AC was replaced. And it has been working fine. Overall, it was a good experience with AHS.

The contractor that American Home Shield sent out for my AC system was good. He had to come back because he ordered some parts. But it was good. I was satisfied with my experience.

I'm a Realtor so I've been familiar with American Home Shield policies for many years and I sell a lot of them to clients. I also recommend to my friends to insure their homes all the time. American Home Shield is a great organization and I've had nothing but positive results. Sometimes, I wish they had more vendors though. I kind of live in a rural area and it's limited, in terms of getting people signed up to do the work. I have an AC claim and this one is coming from about 40 miles away. There's nobody right in our little area and they're busy folks so sometimes, it takes a little time.

I called American Home Shield to submit a claim for my air condition and it was good with the rep on the phone. Myers Comfort Specialists then called me back but it took seven days to get them out to me. They said they were booked. I called AHS to see if they have somebody else and the guy that I spoke to told me there was nobody else that could come out. The tech was really nice, though, once Myers got here. He put a new fan motor on and charged the unit back up. He said it was low on Freon.

I requested for service online and it was easy. Also, the contractor American Home Shield sent was great. I contacted them on Wednesday and they scheduled me for Monday, but I had to bump it to Tuesday. They worked with my schedule and they called me before as well as when they were on their way. They were in and out, did everything quickly and did a good job.

I called American Home Shield for my air conditioner that was broken and they scheduled someone to come out within the next 48 hours. The contractors were great and explained what they did. The air conditioner seems to be okay though my bedroom is still warmer than the rest of the house. I'm not sure if that's something to do with the air conditioner or what, but it's pretty hot in Las Vegas.

We recently called in for two claims. One is for the top-loader in the other house. It took so many days before the contractor could get out. Then he came and thought he would fix the part. He ordered that part, came back, and fixed it. But it was the same thing happening as when he came out so we called again and it took him so many days before he could come out. The guy misdiagnosed it. He thought he fixed the part but it wasn't the right one. Now, they've ordered a part and it's taking almost two weeks and they still haven't got the part in to come back and fix the top-loader. If it is waiting for a part, what's not fun is it's out of their control, it's taking weeks. I think it would get in sooner than that. I don't understand that part of it and that's what I'm complaining about. I think we'd get some kind of reimbursement for laundry but we don't have receipts to show that. My son has a family of seven and they're having to go to the laundromat. It's really crazy.

With my latest claim with American Home Shield, it appeared to me that the service guy was intentionally trying to get out of doing the service. He didn't fix it. He analyzed the dishwasher as needing a new motor. But he didn't say that, he said, "You need a new motor." My wife was taking care of it. I'm handicapped and I wasn't with her. What's wrong with the dishwasher is that it won't wash on the upper part. The upper arm isn't working. He analyzed that the pump needed to be replaced. He didn't put any of that on the work order, and he had my wife sign a blank work order. But in the small print above the signature, it says that you guarantee that this work was complete. So it was a deceptive form. He didn't do anything but analyze the problem. And he had her sign that blank form and then he left.

My microwave wasn't heating. I submitted a claim to American Home Shield over the phone and their contractor Hill County Home came out in a day or so. The tech who was sent was professional and he was good. Everything has been fine since then.

My recent online claim was for my air conditioning not working properly, and American Home Shield got back to me within a few hours. The tech was very pleasant, efficient and fixed the problem within an hour. My air conditioner has been working fine with no problems.

The pump of our washing machine went out and so it wasn't draining. Submitting a claim online to American Home Shield was super simple. Their site is easy to use and I like it. Thereafter, Gaige Appliance Services came out and they ended up having to replace the pump. Since they repaired my pump, everything has been operating perfectly. They were pretty good with the timeframe and getting it fixed. I interacted well with their tech and I would want Gaige again if I had issues.

I submitted a claim over the phone to American Home Shield for an issue with my kitchen sink. That same day, someone from High Priority Plumbing and Services called me and their tech came out the next day. He was very respectful and got right to the job. He finished it in no time and everything has been working fine since then. Overall, AHS's people are good people to work with and they make sure they try to satisfy their customer.

The heater for my pool had to be fixed. I went online and filed the claim with American Home Shield, and the contractor was nice and helpful. He did a great job. He showed me everything – the broken parts and the fixed parts – and explained where everything went. He was great. The repair was perfect. I’m very satisfied with my experience.

My AC unit upstairs wasn't working. I called American Home Shield and talked to someone and told them what I needed, and they supplied. The claims rep was professional and courteous. The contractor was also professional and it was A-plus. The AC has been working perfectly. American Home Shield can take care of all your needs in a professional and courteous manner.

I am immensely grateful for American Home Shield. It was my first experience to use them and it was beyond all expectations. It was much better than I was anticipating and much easier than I thought it would be. I filed a claim with them as there were a number of outlets that weren’t working. I had an area of my home that wasn’t receiving power but all my fuses or switches were on. The contractor contacted me within 24 hours and they showed up on the day in the window that I was provided. He was a very nice gentleman and asked me some questions, worked the problem and solved it. I have no complaints whatsoever. It was a pleasurable experience and I’m totally satisfied.

The downstairs air conditioner wasn’t working. It was operating but it wasn’t blowing cold air. I called AHS on a Saturday morning and the owner of Absolute Mechanical showed up Tuesday morning. He was great. Everything's perfect since the repair.

We called and was told that our system was no longer able to keep up with the Day time heat -- which after they explained their reasons for making this statement -- made sense. Our system had been repaired, parts replaced, and after 20 years some times new is the best route. The guys got us on the schedule, right away -- and had the job done, with new upgraded codes done -- in less than 6 hours. Our system works beautifully -- it is ice cold in here now at 79 -- I have no regrets about doing the replacement by this company -- AHS did not pay for a new system -- but they helped us by giving us a discount with the company that did the work.

I submitted a claim to American Home Shield for the AC furnace and the process was easy, but it was a little confusing since it was my first claim. They should make a little more feedback and communication. The first reason I called was the AC wasn't working in summer. So the tech came out, and inspected the AC and the furnace or air handler. He said that the old system was shot but since he only came out for the AC, I should put in anther request for my air handler. It was okay with me, so I called American Home Shield and told them that the air handler is broken and they need to take a look at it. They said okay.

The refrigerator stopped cooling. I called in my claims with AHS a couple of times, but this time I did it by the website and it seemed like I’ve gotten a call-back from the contractor quicker by calling in than I did by the website. But there were two different contractors. The ones with the washer and dryer called back that same day. With the website, it was the next day. Both of them were very knowledgeable, and usually they were quick fixers. With the refrigerator, they had to make two calls. A matter of fact, the other man just came and re-diagnosed the problem and was able to fix it in a few minutes where he got it working. So now we have to see whether it’ll continue to work.

Our washer was stuck and it was not working, so we called American Home Shield. First Choice was assigned as a contractor. I had a positive experience with American Home Shield quickly assigning me the contractor. The contractor came on time and he found out the issue with the appliance. And they then had purchased the part for me. All of this happened on the same day, which is what I appreciated the most. Since they came, it’s all been working good.

We recently filed a claim for a plumbing issue. There was a tiny little leak in our storage room and it was coming from a pipe that was in an exposed ceiling. We filed the claim with American Home Shield over the weekend and it was easy but I was surprised with how long it took. The contractor called us on Monday and the earliest they could come was Wednesday but I had them come on Thursday ‘cause of our schedule. Had it been a bigger leak, I would’ve pitched a little fit and told them that they needed to get out here. But we just had a little bucket under it, and it was fine.

We broke our AC unit. It kinda exploded and made the whole house shake for an amount of time. Then I turned it off and submitted a claim with AHS online. It was super easy and I’ve done it before for other items in the house that went bad. They sent out A & R Complete Service and they were really good. They came out the next day and the work they did was pretty solid. They showed me the air handler that blew itself up then I talked to the main lead. He told me what was wrong and how long they will take to fix it. He said that they could get it fixed that day but it’d be $800 out of pocket, which I elected not to do. Then they had to reschedule it, but it was right in the middle of the weekend. Still, they came out when they could and they completely fixed the issue on Tuesday. So far, we have no issues at all and the AC is working is great.

American Home Shield's online process was very user-friendly. I had used two contractors through you within the last three weeks, and I found both contractors to be very professional. I had an HVAC issue and a plumbing issue. Once I submitted my claim, the contractors contacted me a day later, and then they came out shortly after that. So, it was within a number of days, and it was very timely. Their work was very well done, too. Everything is really going well after the repairs.

It was very easy navigate American Home Shield's site when I send in my claim online. And within an hour, someone got back to me. Our air conditioner had to be replaced. The contractor was great, and the air conditioner has been great after the service. Everything so far has been great with American Home Shield.

Having some issues with two GFI outlets in the laundry room and in the master bath, I did a claim over the phone with American Home Shield. Their reps were very good. The contractor was able to come out for service very quickly. He was very good. And I was most impressed with his willingness to tell me exactly what the issue was and correct it. Everything seems fine now.

My air conditioning stopped operating. There was no cold air coming out of it. I filed a claim with American Home Shield and Rose Heating & Air Conditioning Sheet came out. I couldn't be here on the day they were coming out but I had a friend who's a contractor and he was here and met with them. He told me they put a capacitor in and that was all that was needed to get it operating. He said they did a good job and the unit was working fine when I got home. I have recommended AHS many times.

I had a leaky valve and when I submitted a claim through American Home Shield online, I was very satisfied. My interactions with the contractor as well as the service provided were good.

My clothes washer was broken recently. I put in a service request with AHS online and the process was very easy. The only issue I had with them was communication. It wasn't very clear when someone will get back to me and what the next steps were. But the contractor came within three days and he was very professional. The washer has been working pretty well since.

My refrigerator is having an issue where the icemaker keeps leaking down the door onto my floor and staining it. It's in my second house that we plan on retiring to. A claim with American Home Shield was submitted over the phone and United Service came out to do repairs. They seemed to be really efficient. They replaced almost all of the pipes that were there. Then when my brother-in-law left and went back the next day, he said that there was still some moisture again. The guys have been out twice now and we're really not even sure if it has been fixed. One of the guys thought that it might need a new door on the refrigerator itself. So it's just gonna be a wait-and-see thing.

AHS' $75 co-pay is a little steep. If I was to have called the plumber myself and my issue is something simple, it would have been $75 or less. I’ll take the $75 a month if I had to pay that per visit plus my monthly expense also. Still, I renewed my AHS warranty after I had it for free the first year. One time, I had a water leak and there were two or three spots in my hall where water was under the hardwood floor going swish, swish, swish. It turned out that the issue was the AC drain from the humidity. The techs unclogged it and did things to help prevent the issue in the future.

I submitted a claim with American Home Shield in the afternoon and someone called me the next morning to schedule a tech from High Priority Plumbing to come out. I need to give that plumbing company great kudos. When their tech came out, he assessed the situation and he showed me what the issue was. Then, he told me what he needed to do and he fixed the issue within an hour. Since then, everything has been great.

Our pool heater wasn’t working and no matter how many repairs it had, it just didn't maintain. I submitted a claim on the phone with AHS and everything was resolved inside of a week. But I wish they gave more clarification as to which action to choose and that AHS have people who actually know how to help. So far, I had a few good experiences with American Home Shield, but I’ve had one very negative experience with them as well. It was for our first experience with them and it wound up costing us thousands of dollars out of our pocket.

American Home Shield's online claim process easy in some ways and too limiting in others. You only have certain criteria you can check off on the menu and there is not a lot of room to elaborate or clarify. I called customer service in the past instead of trying to do my claim online. But they want us to do this online. When we had a slow drain, I made a claim. In a few days, a contractor came out for service which was fast. They were great, really nice, and helpful. They took care of the issue quickly. They were clean too.

I did a claim for the bathroom and the sink. The bathroom is fully fixed. It’s not leaking inside the bath and there’s no water on the floor inside the bathroom or in the living room. When the guy fixed the bathroom, he put in like an intake and outtake valve. I had to pay ‘cause it was not covered by American Home Shield. They did a good job ‘cause the guy was real friendly. He sat down and explained everything to me. He told me what to do with the wall 'cause he had to cut a hole in it. He told me to check with American Home Shield and see if that is covered or not. They are gonna do the wall and put like a little door there because if it happens again, instead of continuing cutting that hole, they're gonna look at doing something different. They were really helpful. However, the guy said there was nothing wrong with the kitchen sink but it’s wet under the sink now. The stuff in the cabinet is wet.

The circulation fan that’s on top of the outside unit wasn’t working and it was kinda freezing up. And it was the capacitor that was out. I called American Home Shield, and in less than four hours, Sattler’s was out there and had it going up and going again. They were spot-on. I’ve got nothing but good things to say about those contractors. They were very helpful, fast, and efficient. They definitely knew what they were doing and I was very pleased with them. Overall, my experience was decent and smooth.

The air conditioner was not blowing cold air. When the repair guy showed up, he was very professional and very well-groomed. My wife also said he was courteous. He replaced a part and the air conditioner has been working fine. We had a different problem with the air conditioner a year ago and American Home Shield had to pay around $4,000 for the Freon. But it’s frustrating that you can’t call American Home Shield and talk to somebody. You always have to email them or send it to them. But we’ve saved some money with the warranty, and they have been responsive, so we like it. They’ve worked on our microwave and on our air conditioner. They’ve done a good job for us in general in the five years that we've had them.

Filing a claim with American Home Shield seems pretty easy. You just call and pay the 75 bucks then they get ahold of somebody. They’re kind of slow though. We've got another claim in right now for our dishwasher and the technician came out to look. Now, they have to have permission to be able to do this and that. It seems like that process takes way too long. We haven't had a dishwasher now in two weeks. And for the other claim, we still haven't heard back. But for the hot water, the contractor was prompt and they came prepared. They were able to get everything taken care of with that one visit.

My most recent claim with American Home Shield was very good. The dryer was making weird noises so I had somebody come out and look at it. The technician was really efficient and did the job fast. There was a part that he pulled off and he solved the problem pretty quickly. The dryer is not being loud anymore.

My air conditioner wasn’t working and A/C Rescue, Inc. came out to service it. I would prefer to do my claims with American Home Shield online but their online service doesn’t let you put any details. It just lets you list an appliance but not what’s wrong or what’s happening. Our actual issue turned out to be something wrong with the downstairs unit that was triggering both units to shut off. So, when the contractor came out, he said, “Well, it only says AC. It doesn’t say check more than one.” So, we tried to tell them what was going on. And so, he replaced a capacitor on the upstairs unit. The upstairs unit has been working fine, but the downstairs unit wasn’t. And so, we had to wait and get them to come out again.

The drains in our primary bathroom were draining slowly, particularly the bathroom, the sink, and the commode. We called American Home Shield and they submitted it to the local plumber. We called them and our experience was very smooth. I have to pay a deductible, but that goes with the territory. When the contractor showed up, he was on time, polite and professional. Everything was perfect until this morning when our toilet overflowed. We’re still having some issues with our toilet and when the contractor was there, he said he was going to report this, that he noted some problems with the toiled. He even suggested perhaps replacing it. Still, we’ve had an extremely positive experience to this point, and we look forward to working with them in the future.

Our dishwasher wasn't draining and I called American Home Shield to submit a claim. Everybody there was always very helpful. I feel like sometimes like I'm the only person they ever talk to because they were very nice, attentive and courteous. They really knew what they were talking about when I told them what the problem was. The contractor was very professional but he was very friendly. He explained to me what he was gonna do. He did it, and he told me why it had to be done and what to do if it ever happens again. He was great.

I called and spoke to a representative at American Home Shield about my leaking air conditioner. Submitting the claim was very easy and in terms of my interactions with the representative, everything was good. I also had a very good experience with the contractor they sent and the AC's performance is good now.

I love American Home Shield. They're very helpful. I had a claim for the dryer that wasn't heating and the first time the technician came out, he replaced something. It worked for less than 24 hours. He came back out and replaced something else, and it still only worked for 24 hours. Then the last company came and the technician did whatever he did, and it's been working ever since. The technicians were both really nice.

American Home Shield's contractors have gotten better, professional and knowledgeable. Their response time has been good. They seem to have gotten better from two or three years ago when I’d have to wait five days for them to come out.

When I filed a claim for the air conditioning unit that wasn’t working properly, American Home Shield sent Advanced Comfort Solutions in 2 days and they took care of the problem quickly and easily. They were good.

I have been with AHS for this house since June but I had a house in California that I just sold in June as well, so I have been with them for eight years. For my most recent claim, I made a phone call to them for my air conditioning unit and the rep was very nice. I was set up with one company, which didn’t respond to my phone call. So, I called back and the rep set me up with L&T who was out there the next day. That was a great experience. Since then, my AC has been working with no problems.

We had an AC problem and submitting a claim online with AHS was fairly easy, yet I would've liked for it to have been a little more expedient being that we were in a 100-degree weather. They sent out Affordable Heat, a tech that services a big area, and the guy who came out had been out here twice for two different issues with the air conditioner. He was excellent. If they had other techs that weren’t up to that quality, it would be a bad thing. But he analyzed the problem quickly and was very courteous. He was also very eager to give you an explanation on what he was doing or what needed to be done. And the AC's performance has been great since the repair.

We had a plumbing issue so I submitted a claim online with American Home Shield. It was easy to do, and their website was user-friendly. I was notified that I would hear from someone within 24 hours. And then, they would call to solidify a time. So, both of those things were done. The contractor was here on time. He was able to do what needed to be done. He just told me the job was finished, but he didn't give me any explanation. So, I did have to ask him to get those in particular because he didn't share that.

I couldn't see the contractor as early as they could come but they were able to come out in just a few days. We had a drip in our hot water heater and the young man that came was excellent. He was able to advise me beyond just the repair that he did. I would recommend American Home Shield.

I noticed one day when I came home, the air conditioner unit downstairs was not working. It was set on 72, but the temperature was 81. And then the upstairs unit was set on 72, and it was blowing out 77 is what the thermostat read. I submitted a claim online to AHS and it was pretty easy. When I filed it, it was around 6 o’clock at night, so I didn’t figure anybody would come out then. Within just a few moments, I had a notification on the email that said they were contacting the service provider, I should hear from them in the morning. Rapp’s tried to reach out to me but couldn’t get in touch with me, so I got another email that said, “Please contact your contractor. They tried to reach out but couldn’t get in touch with you.” So, then I, in turn, followed up with a phone call and got everything scheduled on the phone.

I had a leaking pipe one time and I sent American Home Shield an email at around 11 o'clock at night. They responded with the contractor who would be coming out. I called that contractor the next morning and they had somebody come through. The tech looked at it and said he had to come back the next day as they had to contact American Home Shield and make sure that everything was clear. They came out again the next day and fixed the issue.

I had to call American Home Shield because my dryer timer quit working and it quit heating up. My interaction with their representative was great. The contractors contacted me the same day, and it was the next day that they came out. My adult daughter was dealt with them. And she said, they came in, checked everything, told her that they would give me a call, and then left. It was a quick check. And they called me later that evening.

My AC wasn't working one time. I submitted a claim over the phone to American Home Shield and their rep sent a contractor out. But then, they had to send somebody else because the contractor they sent out initially couldn't fix it. When the second tech came out, he was outstanding and did a good job. I knew exactly what was wrong already. The second tech just did what he had to do to fix it. It has been performing well since.

It’s very easy to request service with American Home Shield. I did one claim on the phone and one online. For my AC claim, Everett Service Company came out. They replaced three pounds of Freon and even though I had to pay for the Freon, which I didn’t like, the service was fine. The contractor was very personable as well and he took care of everything the same day.

The claims reps that I've talked to were very good and very knowledgeable. They were efficient and my hold time was very limited. I've experienced both appliance repair and a plumber, and they were very nice, professional, and they knew their trade well. They were over the top. Everything has been great.

We recently had a problem with the HVAC unit. There was a line that ended up being clogged, and it was causing a puddle underneath the condenser. And in the process of selling the home, the homeowner inspection found it, and so we had to get it fixed. We made a claim with American Home Shield online, which was easy. The contractor came out in two days. And his professionalism and quality of work were good. The only issue that we had was as a result of the home sale, the buyer’s agent required a receipt that said exactly what was done to fix it. And initially, the receipt that we got from them was very generic and said that they showed up and they fixed the problem. But it didn’t say what the problem was or what they did to fix it. And it probably took two weeks for us to get an actual statement of work of what it was that they actually did. And it was multiple phone calls back-and-forth to try and get that statement from them.

I was having problems with my air condition units and I called in to schedule an appointment. Everything at American Home Shield was pretty much automated. I spoke to the contractor before and after, and he was very professional and got the job done fairly quickly. It seemed like he knew what he was doing. He didn’t spend a lot of time back and forth asking me questions about the units. He also seemed real knowledgeable as to what he was doing. It didn’t take that long for him to fix the units and I haven’t had any trouble since.

Overall, my experience with American Home Shield is good. And I had the experience in having the technicians repair the old furnace system as well as the garage gate. And overall, everything was good and the service was perfect. However, the first time the furnace was repaired, the technician came twice. The first time, it took one week. And I found out they didn’t bring the device, so he came again. So it took twice for the technician to come and it was long. So, I hope they can shorten the time if they can. But the heater system is good now, and the garage gate is functioning perfectly too. I will recommend AHS to my friends.

I called American Home Shield to let them know that I had an issue with my AC cooling. They scheduled somebody to come out. But it was really alarming for me that the lady said that the ticket that they put in was a request and that it would be up to 48 hours before I would hear from a technician to actually schedule an appointment and to come out to do an assessment to find out what was wrong with the AC then possibly repair it. I told the lady that was unacceptable as it was an AC issue in the middle of the summer in Texas.

My AC was not cooling enough. It was hot. I called American Home Shield and the next day, the contractor A-US Air Conditioning came out. Everything went well with them and they were professional. But they had to come back twice to fix stuff that wasn't done right. It took probably a week to fully fix the AC.

I had an electric problem with the switch, and I called American Home Shield to see if it was covered and they said yes, and they sent an electrician out the next day. It was very quick. I had a good conversation with their reps. I’m happy with all of them. Everything is hunky-dory.

I made a claim on Friday because my oven wouldn't heat up. I did that online with American Home Shield and it was easy. I was sent a text immediately saying someone would contact us within 24 business hours. It was over the weekend, so we didn't hear from anyone until Monday. But that was expected. Adams Appliance Repair came out on Tuesday and that was fine. We had them out before and they've always been good. It turned out to be an igniter issue and they replaced that. So far, it’s been a great experience with American Home Shield.

When I was contacted by the sales team at American Home Shield, I asked specifically what plan fully covered my home and that was their best policy as I wanted everything in my home covered as much as possible including my pool in the back yard. I was sold a 3x3 Combo plan and was reassured it was the absolute best plan to cover everything in my home, and this is where the LIES begin.

Our pool company that has been servicing our pool for over three years noticed that the pool pump was not working correctly and stated that the bearings in the pump needed to be replace. We informed them that we had a home warranty and we would call them. We put in a request and they sent out Silver Valley Pools and the tech arrived onsite and replaced some gasket and stated that yes the bearings do need to be replaced but his experience with American Home Shield is they will not replace the bearings and that we would have to wait until the whole pump stopped working.

I had a water heater replaced through American Home Shield and paid extra to the contractor to get the installation inspected by the township. That was 4 months ago. Called to contractor 3 times, called American Home Shield 3 times and no response. Left a number for a Customer Service Manager to call me back, no response. Looks like I will have to go the route of small claims court. George

Udpated on 08/05/2019: This is a continuation of our existing problem. AHS offered us a cash payout of 575 which wont even cover the parts. Prior to the cash offer we had been trying to make the appt. to have our AC fixed for 1-2 weeks. The contractor doesn't call them back. I called yesterday and AHS said they would follow up. Never happened. I called today, AHS left a message for the contractor. They will never call back. I will call AHS twice a day for the rest of the week and then file a complaint with the IL Attorney General's consumer affairs office. Who needs an air conditioner during the Summer?

Our A.C. stopped cooling and we reached out to AHS. They sent a technician that advised us to pay him $1250 for Freon or pay him $5500 for a new unit in the spot without reporting back to AHS. He also tampered with our other A.C. unit. The 2nd unit, only about 1 year old was working very well, now that is not cooling the same. We called AHS and reported the incident and requested to have a new technician come out. They informed us they need to wait on the technician’s report.

We submitted a claim for an electrical outlet to AHS. The service of the contractor was great. He came in and pretty much did exactly what we needed to have done. So, everything was wonderful. The representatives of AHS were great as well. I really appreciate the amount of coverage of AHS, so I’m very satisfied.

Every time we call AHS for some repair they can never repair the first time. It happened again today. AC went out on Tues, couldn’t get anyone out until late today. Then of course they had to order a part so who knows when we will have air. Last year it took us 3 weeks when it was in the high 90s. Yes I should have canceled my contract but I didn’t. I will sure do it after this time.

We've been very happy with some of the earlier things that American Shield has done. Some of them that have happened was we have a very expensive stove and cooker, and the contractor from American Home Shield came in and fixed that. That probably saved us a lot of money. We're in South Florida and we've had somebody come in and fix the main air conditioner twice, and once, in a pretty major way.

I bought a house and about five days later, the air conditioner quit working. So, I used American Home Shield for somebody to come fix my air conditioner. Submitting the claim was easy. I called and spoke to a representative and out interaction was fine. The contractors were only here for about 30 minutes and they had the problem fixed. I was very satisfied with the whole experience.

My air conditioning had blown fuse due to a power outage with the electric company. I went online to American Home Shield’s website to send a request. They have a little link to request a service. It's very user-friendly and what they do is the contractor will call you after you place your request to schedule a date. The contractor was great and came out a couple of times. I sent them a message 'cause I thought my air conditioning unit was broken again, and he came out the first thing in the morning. American Home Shield is very easy to work with and I'm very pleased with the results.

The contractors that American Home Shield has sent out have been fine, though when the air conditioning was done, the guy just checked outside and it was a relay switch. My air conditioner up in the attic should have been checked when I said the air conditioner wasn't working. The line was clogged so I had to pay another $125 for that to be fixed. The tech should have checked everything. Recently my microwave was beeping and Lake Area Appliance came, and my son was here when the tech originally put a new part in. When I went back to the house, the microwave was showing the same problem that the keyboard was out. I called American Home Shield again this morning and they said that I needed to pay again. I called Lake Appliances and they said that I needed to call AHS and tell them it’s a reorder, so I called AHS back, got somebody different and she put in a request.

My hot water heater went out so I called American Home Shield and it took a couple of days for this guy to come out. He was real nice, but he said he couldn't do it by himself, so he had to get it scheduled for two guys, and so, I was without hot water for eight days which was a little disappointing. I had to go over to my niece’s house to shower. I also didn't run my dishwasher and I couldn't do any clothes that need warm water but I lived through it. Then, they came and got it in just fine. I had my water heater wrapped in insulation because my garage gets cold and I wanna make sure that my water stays good and protected. The only thing they did that I didn't like is they put that insulation in the recycle so I had to dig it out on the trash. It’s not recycle. Other than that, they did a good job and I’ve got hot water. It was a good experience.

I filed a claim over the phone for an electrical issue and the rep who helped me was fine. The electrician came out the next day and he was very fast. He explained what happened so that was nice.

There were some electronic issues with an appliance and Mountain Appliance Services came out. But when the service repairman got here, he ran a cycle and was unable to find any problem. So we’re in a waiting period now for 30 days if the problem comes back. But overall, the contractors from American Home Shield are fairly good. I also filed the claim online last time and that worked out pretty good.

The contractors that were sent by American Home Shield for our disposal in our sink that was leaking were fantastic. I did the claim online. Once I got logged in, I just hit the button that says, “request service.” And then I was able to use their menus to drill down to say exactly what the problem was. I could do drop down menus that got down to let me say my disposal was leaking. The contractors replaced the disposal with a brand new one and it took them an hour or less.

I used to have American Home Shield a long time ago, then I went to Choice Home Warranty and they were crap. So, I went back to American Home Shield because even though it was more expensive as well as the service call, I hoped that I would get better service. I've only had one experience with them. I called them and I spoke with Mike, the rep, and he was nice, respectful and very helpful. The first contractor took just a couple of days to come out for the AC and he took care of everything. The second one with Crown Electric was a couple of days after that. He came out for the ceiling fan. Now, the lights work but the fans don’t. I called the contractor back and I was told that they were waiting on AHS. They said they have to replace the fans. So, they took pictures of the fans.

Hot Shot Appliance came out for the refrigerator. I filed my claim for it with American Home Shield over the phone. Everything was wonderful. The contractor came out quickly and everything about them was excellent. They worked quickly and got the work done. So far, so good.

I filed a claim to American Home Shield for my air conditioning online and Foxcroft HVAC & Refrigeration came out. But they don’t do the window units now, so they did the central air. They looked at the unit, ordered the parts, came back the following week and fixed it. The tech was friendly and knowledgeable. He answered all my questions. I had paid somebody to come out and do this before and I forgot that I had AHS. But the Foxcroft tech put everything on backwards and he explained that to me before he even fixed anything. Everything was good.

I filed a claim for the air conditioner over the phone and the representative from American Home Shield who helped me get everything set up was good. The contractor came out the next day. He was outstanding and I was most impressed with his knowledge. However, the air conditioner broke again. I called it in last night and I haven't heard from anybody yet today.

Though American Home Shield's contractor was fine, I'm very dissatisfied with them. I submitted an online claim for an air conditioner to American Home Shield and It was denied because they said the cause was an act of god. So, I had it replaced and I paid the cost out of pocket.

I was having plumbing and laundry dryer issues. For my dryer claim with AHS, I submitted it online and it was easy to do. Then it took a couple of days for the contractor from AAA Appliance Master to come out which was pretty quick. The guy was very nice and wonderful. He explained what was going on and got the job done quickly. The piece only cost a few dollars, but the deductible was over priced for a simple cheap fix that took literally five minutes to do. But the dryer works now and I recommend American Home Shield.

The air conditioner of my home went out. I went online and put out a claim. It was 24 hours when we got notified by the air conditioning people that they were on it and they'd be out here. Then they came in and did the repairs. They were very professional. I called a couple of my friends who were AC people and told them they'd better tighten up. They explained the bill to me, what my end was gonna be and the services that they were gonna do. It was a great experience overall.

I would recommend American Home Shield to a friend. My recent experience with them was excellent. This is a rental property that I have American Home Shield on, and they tried to get a vendor for me, but everybody was booked. It was a situation where the tenant’s refrigerator had gone out, and the refrigerator was filled with food in the freezer so I really needed someone to get out there quickly to resolve the issue. I spoke with a representative that was very patient and very professional. She’s the one that called multiple vendors to try to see if she could find one to fit me in. She was just fantastic.

My experiences with American Home Shield have been very good. Most recently, C Mayes Plumbing & Heating came out and did an excellent job. They replaced the garbage disposal. Everything is still working correctly since then.

When our air conditioning was not working, I went online and filed a claim for it with American Home Shield. That process was very easy. The contractor came in and figured out what was wrong and fixed it and we were very happy.

I enjoyed Dan’s Pro-Lock Los Angeles. We had him and his associates and it took them a while to get the keys completely changed over because the locks were sticking. He was really capable and kept trying until he got it perfect. He was great. However, we were very dissatisfied with the Unified Contractors who did our pool pump. The guy who came out was unprepared, unprofessional, and had no tools with him. He was on my property for two minutes. He came out and looked, and that was it.

When I called American Home Shield, the rep that I spoke to was in the Philippines. But the reps there barely spoke English, and they were reading off of a script. You have to beg them to put a supervisor on there, and they don’t wanna put a supervisor on because they're concerned they're gonna get reviewed for that. They kept saying that no one else can help me but them. But I told the rep that I wanted to speak to a supervisor. It took about an hour of completely requesting over and over again, saying the same thing over and over again. And then I finally got a customer advocate who told me all these wonderful things they were gonna do and then they don’t do any of them.

I've been with AHS for four years and it’s been good service so far. I recently submitted a claim and B.E.L. Heating & Air came out. They checked the system, figured out it was a capacitor and got it fixed really quickly. They reported that they didn’t see any other issues with it. It was done professionally. I had no problems.

I filed a claim over the phone to AHS for my air conditioning unit. The representative I spoke with was fine. They answered all the questions that I had. The contractor that they sent over was Epic Mechanical. He came in and he got the unit running. But in about three hours after he left, it stopped. And he told me that the unit was 23 years old and that Epic was more interested in replacing it with a new unit than repairing one. And after he went out the second time, I told him I didn’t want him back out to my house anymore because I knew that he didn’t have any interest in trying to fix my old unit.

There was a time when I was without heat for about three weeks and I had to have my central heater replaced. I called and spoke with someone from American Home Shield. After they replaced my heating, my air conditioner went out and AHS's contractor had to come and replace some parts on that. I've used my AHS warranty a couple of times and every interaction I've had with their reps has been pretty good. Their contractors have been good as well. I'm getting ready to renew my policy.

I had a broken pin on my cheese drawer in the refrigerator, and the other refrigerator had a burned-out fan. I called American Home Shield and the rep that I spoke to was wonderful. The contractor that they sent out was very efficient, quick to repair, and got the job done. He had to decide what was wrong and then he had to order the parts. The parts came in and it took another half-hour to install it.

My dishwasher wasn't working and this had been going on a while. After filing a claim with American Home Shield, someone was scheduled for the repair within the week. Two people came to look at the dishwasher separately and they both couldn't fix it. After I paid for the deductible twice, I told American Home Shield that I wanted somebody who actually knew what was going on. I wasn't gonna pay another deductible until they came out and diagnosed it. American Home Shield sent a third company out. The guy diagnosed it and he saw right away that the motherboard was no good. He ordered a new motherboard, came back three days later and fixed it.

Water was leaking out of my furnace one time. I got online and submitted a claim to American Home Shield for its repair. The people whom I spoke to were very courteous and they called me again thereafter to tell me that they were sending somebody out. The contractor whom they sent was good and after the repair, my furnace has been working so far with no issues.

Central Kansas Plumbing came out for my water heater that was leaking. I called American Home Shield Thursday night after hours and the contractor could not make it Friday so they came out Monday morning. The guy was very knowledgeable and very professional. He had it done in probably an hour and a half and it’s all good now.

I had a broken garage lift spring so I submitted a claim to AHS. Cactus Overhead Door Company came out and the guy was very skilled, and he was in and out in probably an hour. He replaced both springs and the door works great. AHS is the first home warranty I’ve ever had and I’m extremely pleased with their performance so far.

Everything was on the menus with the voice guidance that I received in the phone. And then later, American Home Shield sent a contractor, and he was very good. We've been without any problem until now.

We had to file a claim with American Home Shield almost immediately after we closed on our house. We closed on Thursday morning and sometime before that weekend, we realized that the air unit had stopped working. We had to dig a little bit to figure things out because we still had all the paperwork in the envelope where we closed. I had to find the warranty company information and figure out who to call and work out the details of it. I found the packet of information and called American Home Shield. Customer service seemed great and there were no issues. The person on the phone told me they would have a contractor contact me that day which they did. But the contractor scheduled the time to come and that schedule worked for me.

I had somebody come in to check something on the panel of one of my ovens. I called AHS, then they assisted me in making an appointment. The contractor came out and all was taken care of. The contractor was very professional. It was actually something very simple and it was just one of those things, but he was really good. He answered a lot of my questions and was very knowledgeable too. At this point, I’m very satisfied with AHS. I’ve had no issues.

My neighbor had a warranty and I figured I would go ahead and do it too because she was telling me how good it was. I’ve been with American Home Shield for about five years and I have two houses under the policy. I used to call over the phone when submitting a claim but it was difficult to get somebody to answer. I normally submit my claims online now and the website is fine. So far, it’s been working. When we put a claim in, we would be contacted within 24 hours and the contractor would come when they say they would. They would also call me before they come. Sometimes it would be 48 hours, but they usually do it quickly. The warranty is valuable to have and it’s good for people to join American Home Shield.

I submitted a claim online to American Home Shield and had someone come out to fix my garbage disposal as well as the toilet in my master bedroom. The claims process was quick and easy. Immediately I received notification that they received it. Within three hours, I received a notification on when the appointment would be made. Thereafter, the techs who came were very respectful and explained everything that they were doing. There were no surprises. It’s the third time or fourth time I’ve had this issue and this is the first vendor or contractor that’s come out and actually replaced. Since then, everything has been good.

There was a small leak in my bathroom faucet and it progressed to getting more and more. I was initially gonna do the claim online but I went ahead and called American Home Shield because I wanted to make sure. I didn't know how long it was gonna take for someone to come out to my house. I wanted to make arrangements to work. The lady that I spoke to attended to me and she was wonderful. She said she would get somebody to call me back, gave me a confirmation number and gave me the number of the plumber that was gonna take my call.

We submitted a claim online to AHS because I was going through our benefits and saw that we could rekey the house. We had recently purchased a house in April and finally got around to looking at the warranty stuff. So, I decided to get the house rekeyed. We trust the sellers, but we don't know who they gave keys to. The website of AHS was pretty straightforward. It said I'd be getting a call within 24 hours from them, to schedule an appointment. And I had a call within three hours. So, they were pretty quick to respond. My experience with AHS has been fantastic, so far. They've been really responsive and have lived up to what they said they're gonna do.

I called American Home Shield right away to get someone to come out to fix the backup issue with our sewer lines in the basement. They sent out Main Line Plumbing and they were great. But they took a little longer to come out than I would have liked. It was only a day but when it’s the sewer water backing up, I would’ve preferred that to be more of an emergency situation as opposed to a standard plumbing call. Other than that, everything has been fine.

I filed a claim to AHS for a refrigerator. The icemaker was damaged. I think that when you call AHS' customer service to open a claim, it takes too long. Maybe they should expedite the time for the phone calls. But the technician that came out was really professional and he did a very good job. He had to order a part, but he came back in two days and it was resolved. It's now working perfectly.

I like American Home Shield and the vendors that they work with. I recently had two items - the cooktop was making clicking noises, so it wasn’t turning on and the tech from Mr. Appliance had to replace a part. With my refrigerator, there was a water dispenser and it was not working. Now everything is perfect. He’s come out before to my house, so he’s really good. Very knowledgeable, nice and professional.

It's the worst experience I've had with a company. I called American Home Shield about three weeks ago to set up a service date for my washing machine. They set up an appointment about a week after the call with this subcontractor that they use called Accord Appliance. When Accord Appliance came out during the first visit, I was telling them that I was having some leakage from my washing machine and showed them where I was having the leakage from. After looking at it, the person said he couldn't do anything about it that day and that he had to go and order a part. He also said they'd be back in touch with me once they got the part, and they'd get set it back up another visit.

I filed a claim with American Home Shield for a plumbing leak under the kitchen sink. The cold water in to my refrigerator sprung a leak. Doing the claim was very easy. It happened on a Sunday, and NW Sundance Services came out on a Thursday. I was a little bummed about that but I get it. If you're paying cash, I'm sure you can get a plumber out immediately. Still, my experience was great. The contractor did a great job. It was supposed to be an easy fix, and it turned into a little more than he wanted because one thing worked for a second, then it was still leaking. He tried another thing, and then, it still leaked. So he goes, "You know something? I'm just gonna replace this, this and this, and be done with it." And I said that was great.

About a month ago, Recovery Appliance came in for the washing machine that was leaking. The technician came the next day after I filed the claim and he took care of it that day. However, it just started leaking again yesterday and I’m gonna try to call again. I’m a little disappointed with American Home Shield. We also had some air conditioning problems and stuff, and they won’t replace the units 'til they are unrepairable.

My husband filed a claim with AHS online for a dryer and it was very easy. We notified them on a Saturday evening and we heard back first thing Monday morning. But we got an email from the company saying that someone would be calling us. And that happened the same day so the response was very quick. They're not in Stafford everyday, so it was three days from contact to when they were here to fix it. I would've loved it the same day but it was the weekend. We were still very satisfied with the work that was done. The longest we ever waited was six weeks, and that was crazy. But this, they had the part on the truck and the guy was great. He was able to fix it right away. He even showed me the broken part.

I went online to file a claim when I had an issue with my AC not working. American Home Shield got back to me the same day. The contractor called me and let me know when they were headed out. They showed up, and the guy was extremely helpful, nice, and pleasant. He said it got low Freon, and changed the filter. He handled the business and left. Then I had to call them again, and they changed the thermostat and checked everything, and they did a good job.

We had a clothes washer repair done through American Home Shield. I went online and submitted a request. We got the American Home Shield notice by email that said we should hear from someone, and we did hear from someone that same day. Then I talked to him on the phone, and we talked about what was happening, and we scheduled. The contractor was very responsive. And he came out and did an analysis, and said, “Here’s what’s wrong. I’m gonna need to go back to AHS and find out whether or not they’ll approve the repair. In the meantime, I did this to it, which will make it possible for you to use it temporarily.” That all worked out great. And in about two days later, I heard back from him that American Home Shield had approved the repair.

I had a service call on my (warranty-covered) washing machine. The technician from a local appliance repair company came out and identified a couple of parts that needed to be replaced, and said that this information would be forwarded to AHS. AHS then decided on their own that the machine had been abused/overloaded, and thus the repair was not covered by the warranty. Note that this was a determination made by AHS, not by a technician who physically inspected the machine. AHS thus refuses to pay for repairs to the machine. I'll do that myself, with the money I'll save from canceling the AHS warranty. I absolutely cannot recommend getting a warranty from them: You're betting all your warranty and service call costs on the chance that they will actually cover a repair... Which is much less likely given that such decision is made by an office clerk who is probably graded on how many claims s/he refuses.

I requested service for 3 items in my home, stove, ice make and dryer, 2 of which they could not fix and the 3rd item it took them 2 weeks with no communication. I called another repair company to fix the refrigerator, which they did and AHS refuse to reimburse me. The stove is still not fixed as they said it was cosmetic, the other repair company I called said it was the electrical. I have consistently tried to speak with a manager regarding my issues and no return call or EVER available. They then tried to bill me for a cancellation fee of 1 month plus the monthly fee. They have the worst customer service, follow-up and service in a timely manner. The one item they were able to fix, it took 2 weeks with no communication.

AHS CLAIMS to fix or replace equipment that you're experiencing a problem within your home. My recent experience with an AC unit was a broken coil. The AHS contractor told me is was roughly $1,800 to $3,000 to fix the problem. AHS contacted us and told us our part would be $800-$900. We thought we just paid the $75 contractor fee as mentioned in the literature. They then began to tell us about MODIFICATIONS???? We decided to replace the unit because it was old. AHS gave us a $400 buyout. I don't think that qualifies as fix or replace. We have talked with friends who have had similar experiences with AHS. Their quote "they never pay for anything."

This past week our water heater tank developed a leak. We contacted American Home Shield to determine if any part of this would be covered as we knew the solar water heaters were not. The chat person notified us that as long as the components to the solar portion was not affected that the tank would be covered. I called the next day and the representative scheduled the appointment. This person did not clarify that any solar water heater would not be covered and sent a tech out. I told the tech via text that this was a solar water heater before he came out as well and he did not notify me of any issues related to it being solar and not being covered either (but this is an AHS issue, not the tech). He came and the solar water heater tank was not covered.

AHS employed a company to come fix my dishwasher over 3 months ago on 5/12/19. Through 8 visits, a home insurance claim of 22,000, and hours on the phone with them they still refuse to address my problem. Over the last 3 days I’ve called their customer service line, talked to 6 different people, one of which was a supervisor, for a total of 6 hours and 23 minutes and each time it’s the same thing. They tell me they can’t transfer me to the previous representative or the supervisor, I have to explain my situation. They say they understand my frustration, and tell me someone will contact me later that day to fix this. Never receive a call. How am I supposed to have any sort or normalcy in my life when I spend on average 3 hours a day trying to just talk to someone who will actually try and help me? Paul **

Unfortunately, AHS did not meet my expectations. In fact, I have had a horrible experience with them. I requested a service for my laundry washer back in early May and until end of July it has not been repaired. I have been tossed between 2 to 3 different contractors, one of which flooded my house while trying to repair the washer. I have called customer service several times and every time I am told a different story and when I demanded to speak with a supervisor, they take my number to call me back but no one calls me and if I do end up getting a call, it is the next day while I am at work. And on top of all of this, when I canceled my contract with them after this bad experience, I get charged a cancellation fee!!

I called and requested service because my refrigerator was not working properly. They charged me the 100.00 service fee upfront and 3 weeks later and multiple calls to American Home Shield nothing happened. I ended up cancelling the contract with this company. Worst experience ever.

Having a leak on my clothes washing machine, I called to have some service done. It was scheduled quickly, and the fellow showed up when he said he was gonna be here. He checked the unit all over and found that the drain line was not tightened. He tightened the drain line, and there's no more problem. All in all, I’m satisfied even though I am getting periodic emails from American Home Shield to renew my policy and it's not up for renewal for a few months down the road.

American Home Shield sent out Prestige Plumbing for the shower leak. The shower was leaking when I open the hot water and the tech fixed it three times. He was a nice guy and he did a good job. But every time he try to fix it, it was just the washer. I told him that I didn’t need a washer. I need to replace the part inside because every time he goes, it leaks again after two weeks. It's the same problem. I've called him three times already and he got mad last time. I told him that from the very beginning, the problem was not the washer. The problem is the part inside. It’s the piece of metal that he should change, then that’s it. The washer with the heat is gonna be damaged again, then it’s gonna be the same problem, then I gonna call him back. He said no and that he thinks the problem is the washer. So I recommended to American Home Shield that they send somebody else next time.

I've been with American Home Shield for too long and my most recent claim went good. Doing it online was easy. Kintex Plumbing arrived on time and the guy knew what it was about. He found where the problem was quickly.

Total Air Care came out to fix my air conditioner. It wasn’t cooling. I called AHS and they sent them, and they came and diagnosed it. And then, they had to order a part. So it took a little while. It took about three weeks for everything to be completed. I couldn’t do anything about it. I just had to wait for them. But it’s working good now.

My son and I had been in Virginia for two weeks because of the passing of my husband. When we came back, we had laundry and I put my clothes in the washer. Everything worked fine. When I got ready to put them in the dryer and turn my knob to start the dryer, the dryer wouldn’t come on. I filed the claim online and it was easy. I got an email then I went back a few minutes later and I saw the claim had already been assigned. Just a few minutes later, the lady at that place called me and went ahead and scheduled the appointment for the contractor. I also really like the website of American Home Shield. The navigation of it is very simple in terms of the quickness of assigning the claim and then putting the information out there so you know who’s calling. In the event somebody wants to get your information and try to screw you over, you know who you’re talking to and dealing with. That’s very important to me.