American Home Shield Reviews

My central air unit went out end of last year. I have made 5 service calls about the same issues. The central air unit does not cool & leaks & the thermostat doesn't read properly. Just to be comfortable it has to run all day and all night. This is the second time it has just gone completely out & will not come on at all. I have paid service fee after service fee & the unit is still not fixed. They send out a company named Airflow who has yet to resolve the issue. Meanwhile we are left again with no air in near 100-degree weather. They patch up the equipment for it to work long enough for the 60 days to be up then it breaks down again. They only work with 2 repair companies in my area which is an inconvenience.

AHS was very responsive in dispatching an experienced contractor to fix the problem with our air conditioner. It was back up and running on the same day.

AHS is expensive and the customer service is poor. I was recently on hold for nearly an hour. Please remember that if the cost of the "warranty" is $600+ per year and each service copay is $75, then your first service call is $675+ and the cost for your first two calls is $750. And that assumes that when the company AHS chooses to send out (you do not get to choose a company you are familiar with), tells you your claim is covered.

I submitted a service call which was an emergent request. The service was for a main drain blockage in my home. I did not have bathroom facilities which created the home uninhabitable. The master bathroom and master bedroom flooded due to the clog and backed up pipes. I went back and forth for 3 days with AHS. Initially they assigned Polar Plumbing to perform the service to come out to my home to unclog a main drain. After the plumbing company failed to arrive on the day 1, they rescheduled and failed again to arrive on day 2. This company failed to perform the service. They said they were too busy and rescheduled twice which is unacceptable. The company failed to arrive at my home. They did not have the courtesy in calling me. I then contacted AHS again to ask them for assistance in finding another company to service my request. I was told I would be contact in 4 hours which never happened.

We had two experiences with American Home Shield on a heat pump, one of which was very unfavorable. The first vendor they sent was not even able to answer our telephone calls. We waited on them for almost three weeks, and the weather was 95 degrees outside. We reported it to AHS and they sent someone else out after two days, and within three days, we were cool again. AHS was able to resolve it by sending us another technician and in that case, it was taken care of quite well.

I normally call in when I submit a claim with American Home Shield and the recent claim I had with them went very well, although the project is still not done. It took a lot of time and was much more complicated than I thought. They had to take part of the wall to get the frame out to take one of the water heaters out of the laundry room. They ended up having to get two different sizes of water tank because they didn't have the tank size and shape. It has the same number of gallons but it isn’t enough. So, the technician had to wait hours to get the tanks. And the tanks were difficult to drain.

We've been with American Home Shield for nine years and we have been completely satisfied with everything they've done for us as far as getting people to respond and getting it in a timely fashion. When submitting a claim, it's very easy doing it online, and if for some reason my computer's down, all I got to do is call their 800 number, give them my account number, and it's done. They're very easy to deal with. Their representative on the phone was very understanding. If somebody makes an appointment that we feel is not good for us, they change the appointment time. So they're very capable of working within our timeframe. I recently called to have them come and take a look at a leak we have if it's from our washing machine or our hot water heater, and they're sending a guy in to take a look at it. The contractors they’ve been sending were professional, came well-dressed, handled themselves well and fixed what has to be fixed.

We had an air conditioner that went out and had to be replaced. I submitted a claim and American Home Shield used Myer's which I did not like. The first time that Myers came out, they didn't diagnose the unit properly so we had to wait an additional couple of days for another person to come out. Then, the tech came out with a new diagnosis.

My most recent claim was for a plumbing issue. I submitted it online and had no problems. The contractors sent by American Home Shield were all very professional. They couldn’t repair it but the repair wasn’t under the warranty and they couldn't have done anything different. They did a really good job coming out.

There was a very loud noise on my air conditioning unit so I submitted a claim with American Home Shield over the phone. It was very easy, quick and simple to submit the claim. Their reps are very friendly and know what they’re doing. The contractor was knowledgeable. He's the same guy who came last time so he knows what my unit is about. Everything is good since the repair.

Day 7 without air conditioning in my house. Even after I ask politely tell them that there is children and animals in the house, weather is going to be 97-100 degrees and tomorrow 100, they say no can do. Hello, "BEWARE". Let USA consumers know about this, I am a homeowner who resides in Fairfax County, VA. I am a United States of America citizen and citizen of the State of Virginia. We purchased home service agreement to protect from unexpected expense. I have never had this much aggravation in my life about anything. In my opinion, American Home Shield warranty have terrible customer service and when it comes to customer service they have hit rock bottom.

Washer repair and sewer repair - The problems were taken care of.

Recently, I have a rental property and had a leak in a bathtub. AHS sent a plumber but as it turned out, it wasn't a water leak per se. It was a leak because there was a crack in the tub, so they couldn't do anything. I did the claim online which I've done four times in the past year. It's simple, fairly painless, and it works real well. I've been an American Home Shield customer for at least five years. Before they had their website up, I would have to call in and talk to someone and they've always been really awesome. I've referred them to multiple people.

Bad Customer Services. Just have contract with them because of good reviews. However, the final contract sent to me is different from I selected. I tried to contact them to make correction. It takes more than 50 minutes long and I still in waiting on line. Not sure if I will falling to sleep.

We had a good experience with American Home Shield. We’ve had a few incidents. My husband filed a claim online for our air conditioner recently and they called right back, came out, and checked it. They typically call back within the day we filed a claim or the next day. The response has been worth the money.

I recently filed a claim with American Home Shield for my air conditioning unit. A gentleman came out, checked everything, got it running again and it has been performing great since the repair. It has been a good experience.

I submitted a claim to AHS online for my dryer and stove. The contractor came the next day on time. He ordered the parts, came back after four days and fixed it.

I've used American Home Shield several times and they've always been real good. I renew every year and I've never had any issue. Recently, both my hot water tanks in the attic quit working and submitting the claim to AHS was very easy. I went online, they told me who the contractor was going to be, then they came and did an assessment. They said that they weren't fixable and needed to be replaced. They replaced it and the tanks are now brand new. They told me what was needed to be done and they did it. They had to bring the tanks up to code and they told me what the difference would be. I had to pay for the code change and it was all reasonable.

I had a trouble with a plumbing fixture and American Home Shield contacted someone and I made arrangements for them to come out and look at it. Typically, the contractors would come out and inspect if the appliance is not working correctly. Whatever is covered, they either repair it or replace it. In this case, it was a replacement and it wasn’t very satisfactory. It was a very expensive fixture and what I got as a replacement was something much, much less than that. It was definitely inferior to what I had.

You said you would call, you said you would help. It's 91 inside my house. It's completely unhealthy. The only reason I'm in the situation is because one of your prior vendors put the wrong Freon in my unit and now you don't want to pay for it to be replaced. What has to happen? Is it a lawsuit, is it going to the media, Better Business Bureau, your CEO, what has to happen? You replaced this unit in 2011, it has been serviced multiple times and now I'm in a situation that is literally unbearable. All I get is lip service and no one's taking responsibility. These are your vendors I pay a premium that I paid for 15 years. I was told that you first needed to explore the issue with the vendor that used the wrong Freon. I've talk to other AC companies and apparently it's quite common for unethical companies to use old mixed junk Freon. I should not have to wait for you to resolve the issue with your vendor before my problem is resolved.

Our air conditioning went out and it is 120 degrees outside and currently 97 inside. We have been on hold with AHS for over two hours trying to get emergency service. I looked online but no way to request emergency service. AHS does have a contractor and phone number on our request. We called the contractor and they told us if they came out they would charge us $125 for the service call within 24 hours and require payment in full as they refuse to honor AHS unless AHS contacts them directly. We will never renew with AHS and will be filing a formal complaint with BBS and the Realtor association; as if that would do any good.

I saw a lot of bad reviews for American Home Shield but we didn't have a problem with them. My most recent claim was for our air conditioner. The main motor fan was out and then the unit we had in the house was mismatched so we took a credit and then paid the remainder for a new unit. Submitting the claim wasn’t bad. I did it over the phone and it went smoothly. The claims rep was courteous and told me the name of the air conditioning company that they used in the area I lived.

I had an issue with my air conditioner so I submitted a claim with American Home Shield. They paid out for a claim, and they said that they were paying for an air handling unit, and I replaced the evaporator unit. Because I didn’t replace what they said I was supposed to replace, they're not going to cover the unit any longer. This went back and forth and I finally told them that I want the service canceled. The next day, the person who I had been speaking with, who hadn’t returned my calls for three days, called me back and apologized for not calling me because she had been out. She said they’ve decided to cover the air conditioner. I told her it was too late because it was canceled. They would’ve sent somebody to fix it, but I wanted my own guy to fix it. It has been a very poor experience.

Something was wrong with one of the pipes. Then, I called AHS and they had someone out there the next day. The contractor was on time, and did a good job. I like AHS - as far as the service, they handled things very well. They are awesome.

Our AC went out and submitting a claim with American Home Shield wasn’t bad. They sent some people to us and the issue that needs to be fixed was covered. However, they didn't look at where we're at and how the traffic is in Houston. We live somewhere remote, outside of Houston and they sent someone from almost 30 miles. I asked them if they have anyone closer and they said it's these people who are the next one that’s up. I told them that that doesn’t make a lot of sense when they got someone that’s 8 miles from us in Rosenberg and they’re sending someone to us all the way from Tomball.

In the past, everything dealt with very professionally, quickly, and very well. The last experience I had with them was when our dishwasher went on the fritz. I applied for the service person through their website, which is what I usually do, and everything worked fine. I got the notice that they were sending out a service person. Then the service person called but he never showed up. It ended up lasting four weeks for us trying to make contact with him and calling AHS. AHS was very good in handling this situation. They got hold of the contractor on the line the the contractor, AHS and I had a three-way conference call, where the contractor said he would show up at 10 o'clock the next day. But we never got a phone call from him and he never showed up. There was no communication at all from this contractor and that was annoying.

My air-conditioning unit that's on the house was leaking. The online submission of the claim with AHS was very easy and the rep I spoke to was professional and helpful. They sent somebody the next day after I called, and the tech fixed it. The contractors were very professional. They informed me what was wrong and what I needed to do to get it fixed, and I was very happy with them.

I was waiting for the service technician for 10 days. After his arrival, he told me it will cost too much to repair the washer and American Home Shield will get in touch with me. So far I contacted them but the one thing that the representative in purchasing told me "I will call you back." "When?" "I don't know. I need an approval and I cannot tell you what is the approval for."

Do NOT waste your time! I have to wait 30 plus minutes to get them on telephone! The "local" companies they claim to use are not local. They had a company call me that is located 3 hrs away. It has taken 4 weeks to have my air conditioner looked at and I still haven't gotten it fixed! They have been out twice in the last week and finally tell me "you have a small pinpoint leak in a coil" and the Freon will cost me $400 (they charge $80 per pound). When I call my LOCAL air conditioner people they only charge $40 a pound! American Home Shield is a total RIP off! Will cancel policy as soon as air conditioner problem is fixed! Currently waiting on telephone for them to pick up and address the issue with me! Ridiculous!

A/C Repair - Once the service call was made, the contractor contacted me in a timely manner. Was polite and very professional. The work was done quickly and explained thoroughly.

I called on 7/20/16 trying to place my request and was on hold for 38 minutes and I hung up. I called again and was on hold for 22 minutes and hung up again. I placed my request online. The company's website, stated they opened at 7:00 am, so I left a message that night and was calling at 7:20 am on 7/21/16. There was no answer, so I left a voice mail. I called again at 8:30 am and got the voice mail again. Did not leave a message this time as I had already left two. Around 11:27 am, my phone rang twice, I answered, and the call ended. I did not lose signal, as I would assume the business owner did. I called the number back, which was not the same number as the office number & got a voice mail stating the first and last name of the person, which the last name matched the business last name. I did not leave a message because I thought this was very unprofessional on the company's part.

AHS has not provided timely service. I Have been 5 Days without hot water and they will not cover the complete cost of the repairs. On Sunday July 17, our hot water heater started leaking. I called AHS for service and they dispatched the request to a company. That company had no availability until Friday 7/22. AHS dispatched another company, a one man operation that uses a cell phone for his main number. He was unable to make the repairs because his "one" van broke down.

My air conditioner was out so I submitted a claim to AHS. My experience with them was good overall. The guy that came the first day didn’t totally address the problem. And a couple of days later the air conditioner was back out. The second guy figured out that the outflow from the air conditioner was through the wall in the house - the plumbing, so he was able to get on there and unclog it. Those guys were nice and it got done. But the first one blew up the line and some other things that needed to be done, but didn’t get to the source of the problem.

We have an outside faucet that was cracked and leaking every time we tried to use it. We filed a claim with American Home Shield, and the contractor that came out was very customer-friendly, experienced in exactly what needed to be done and performed the work satisfactorily. The first gentleman that they sent was qualified to do the repair but too big to get in the confined space that he needed to get to, so they sent out a smaller guy who could perform the repair on another day. They replaced the faucet and did a good job.

Recently, I submitted claims online for my air conditioner and garbage disposal. Within a second, AHS sent me an email stating who was going to do the job. I called out some agency and someone called me right away. They made an appointment and went in to fix it. The claims rep was extremely helpful. The only complaint I have is that sometimes it takes a longer time and I understand. On the other hand, the contractors were very professional. They came on time and knew what they were looking for. They also dressed well with their agency's contractor attire. They fixed the problem in a very short period of time because of their expertise. AHS is excellent and makes my life easier.

I have American Home Shield for about three years now and for the most part it has been positive. When I file my claims they take forever to answer the phone. The longest time I've waited was around 20 minutes but the reps I've spoken with were very helpful. We recently had a plumbing problem because the brackets had broken around the pipes. The technician who came out was polite and when I asked him what the problem was, he told me he fixed it and he was polite. I'm pleased with the repair.

One Sunday, we had a blockage in the laundry room so I filed a claim online and the contractor (Davidson Plumbing) called me on Monday morning when they got the ticket from AHS. It was painless and quick. The technician came the next day when someone was available to be home. He asked me what the problem was, looked at it, and made sure that everything was clear and running before he left. He fixed it in less than 10 minutes. Where the blockage was happening was where our washing machine drains so AHS kept us from going to a laundromat. Moreover, their claims rep are courteous and accommodating. They’re patient too because sometimes I wouldn’t know what I’m trying to describe or talking about. I had a wonderful experience with AHS.

We've been dealing with American Home Shield since 1999 when we bought this house. Usually, I submit claims over the internet and it's been relatively easy. But one oddity is that we've had an a/c request and the selection has been removed forcing me to call in to speak to an agent. As for their contractors, they've been sending a range of people that were good and bad. Hopefully, they have a process to weed out the bad relatively quickly, and they've got to have a large pool of people to respond to all the requests.

I called AHS in May about my broken clothes washer. It is now mid-July - I still don't have a fully functioning washer - am still going to laundromats. I have made over seven calls to customer service (waits of 30 to 45 minutes even on weekends). Each time the customer rep hears what has happened, promises someone will call within 48 hours - never happens. They sent out a rep from Sears who three times tried to repair the machine. Each visit required a weeks wait, a visit, send for a part (another week) another visit. Each time I have wasted hours on the phone trying to get them to repair or replace the machine. They say the problem is with Sears not sending in reports on time. That is AHS's mess up - they are the responsible ones. Last call promised that dispatch would find me a new repair person and I would hear in (you guessed it!) 48 hours. Still haven't heard.

Our air conditioner went out last Thursday during the day and we were able to call American Home Shield who then sent our request over to their contractor, and they had somebody come out on Saturday morning. We filed the claim online, and somebody called us within 24 hours. It was an easy process, and in fact, it has been easy every time we’ve made a claim. The contractors explain the problem, they troubleshoot, and nine times out of 10, they’ve been able to fix the issue the same day. Our AC has been working good since the repair. Also, their customer service reps have been very helpful any time we've had to talk to them. Our experience has been great.

I have been waiting nearly a month at this point to get an air leak from my central air conditioning addressed. The original request was 6/25 and assigned to JMC Quality Air. When I mentioned that I have a geothermal system after waiting nearly an hour on hold to speak to someone, they then transferred it to Ocean Air. When I mentioned to Ocean Air that I had geothermal, again they said they could not handle it and I had to call again with an hour hold time.

They chose to replace my ac unit with an inferior defective one that caused our system to be contaminated and inoperable. They won't take ownership and replace the unit now. My family is ill after suffering from heat exhaustion!

In 2015 I had a very sick daughter (may she rest in peace), my AC broke about 15x. We now fast forward to 2016. My AC has been broken for 5 weeks. At the second appt they thought they figured out what was wrong. Only to find out my compressor was shot. Both the contractor and home warranty know this. After two weeks I had to call and track down the contractor which by the way is harder than you think. This contractor is HORRIBLE about answering their phones and calling you back. I call minimum 10 times a day and 80% of those are busy signals. The rest goes to voicemail.

We have had a contract with American Home Shield for 3 years and used them for minor repairs and were fine with them. Then our washing machine broke. They sent a repairman who knew nothing about fixing washing machines (was on the phone the whole time asking about how to repair it). The repairman said they had to order some new parts and it would take a couple of days. I waited a couple of days and heard nothing so I called American Home Shield and was told they would be contacting me soon. They didn't.

The experience was excellent when I filed a claim for my washing machine. I talked to an American Home Shield representative by phone and it went right through nicely and smoothly. Their vendor contacted me the next day and the contractor came out two days after that. I had no problems with their contractors too. They showed up on time and went straight in. They found out what the problems was and found out another one on top of that. They took care of both of them, cleaned up, and they were out the door. The washing machine's working fine since the repair.

My recent claim experience with AHS was wonderful. I submitted it online and the process was nothing difficult. It was really easy and smooth. The claim was about the garage door opener opening and closing by itself. The day I contacted American Home Shield, they referred a company and they came the next day and fixed it. The contractor was perfect, accommodating and professional. I would recommend AHS without a doubt.

American Home Shield came to fix the faucet which was running slow. The plumber that was sent looked at it and said there was a foreign object in the faucet. AHS sent me a message saying it was finished but it wasn't and I found out that they wouldn't cover it. I had to pay the plumber to rip everything out, so I wasn't real happy with it. Somebody could've just said they won't cover it instead of telling me it's finished and making me call them and say it's not.

One of my ovens was not heating correctly and I submitted a claim to American Home Shield over the internet and it was very easy. The AHS rep I spoke to over the phone was very knowledgeable also. Then AHS sent somebody out here within a couple of days. His name was Oscar and was knowledgeable. My oven is not one that is in most kitchens and he was still very familiar with it. It took about a week and a half to get the parts and he got right back in. The oven is now working excellently, which makes my day-to-day operations at home easier.

This service is the best! It gives us peace of mind that any major outages or large home appliance repairs are covered significantly. This makes owning our home much less scary and allows us to enjoy our house even if there are some things that might go bad on us. At least it won't break our bank if they do. The monthly cost for this peace of mind is great too!

The lid of my washing machine cracked. What a nightmare of suds and water. But American Home Shield was there to arrange the repair. It was done quickly and the service people were professional and courteous. Thanks American Home Shield!

American Home Shield is a ripoff! They send sub-par vendors to assess repairs and consistently look for ways to get out of coverage. I recently had a pool heater go out and I had to get the manufacturer representative out with the repair person to help educate him. AHS did everything possible to deny the claim. I had been on an auto renewal plan for 10 years and suddenly they dropped me (just stopped charging my account) and said to renew, my cost was jumping from $55/month to over $100/month. Be careful and look around. They will suddenly up your fees!!

Just saying great is not enough. The people at Oxford Heating and Air were professional, efficient and kind. Their customer service was excellent. American Home Shield's customer service staff is wonderful. They helped us in every way possible. We had a positive experience.

The original contractor did not contact us and was not responsive to our phone calls. We contacted AHS and the following day another contractor contacted us and set up an appointment. The contractor was professional in all dealings with us and we will use them again.

We had our AC recharged. I submitted a claim with American Home Shield and the contractor came. He was very quick, efficient and nice. We have air conditioning again and its performance has been excellent since the repair. I'd definitely use AHS again.

My husband passed away on 6/28 and I want to remove myself from American Home Shield as of today because I can no longer afford it. I've also had a few bad experiences with them and the last time was about a toilet problem. It had calcium deposits and the plumber they sent out said they can't fix it unless they get a special permission. So they called and that turned out not to be on our contract. We had to pay $75 to have them come out, take one look at it and tell us that they can't do anything about it. So I wasn't real happy about that and I feel like that $75 should be reimbursed because it would make people very dissatisfied with their company.

I had a problem with the plumbing, and submitted a claim with American Home Shield. The plumbing was stopped up but by the time the technician was here, it went down so there’s nothing much he can do. He did what he could do at the time, though, but I'm having another problem. I have been with AHS for quite a while and I'm happy with them but I wish the prices were a little lower.

I submitted a claim for the air conditioning unit and it didn't get fixed the first time, so I had to re-engage with AHS. The first company they sent did not fix the problem and actually made things worse. When they went upstairs to work, one came down and said the pan was leaking and that they would have to come back. They scheduled a date, and on the way, they called and said they had to order the pan. It's hot which made it unpleasant, so I just called AHS and said to send somebody else because I can't wait for these people forever. They sent another company. The inspector got here and found that a hose was broken. It was a hose that would not necessarily break itself but it appeared to have been broken. I haven't been up there, the last person that was up there was the first company that came. Anyway, the second company who came fixed it and it has been working ever since.

AHS worked on my air conditioner when the fan blower went out. I got the motor replaced and after about a week and a half, it went out again. It was not the motor, though. It reprogrammed itself and wouldn't come on. They came back to reprogram and got it going for a while but went out once again. This time, they ordered the motherboard piece. They're still waiting for it to come in and the tech will be back here on Thursday. The air conditioner is working right now, but that won't last very long because eventually, it'll reprogram itself.

American Home Shield is the worst! There are prolonged waits to get contractors to fix major components to your house ex: plumbing, ac. Seems that they deal with a lot of jack leg contractors who lie about what the problem is, then they discount getting the work completing by saying it was weather related. I have had so many problems with this company and to top it all off, you have to wonder if the co. is in cahoots with the contractors to get the customers to pay out of pocket!! Please save yourself some money and look elsewhere for coverage!!!

American Home Shield's claim process is easy both on the web and when I call them directly. Their reps were usually good. I had somebody kind of arguing if I need to get additional service and I don't think it was handled very well but when everything goes smooth, it goes very well. Sometimes the contractors were really good and sometimes not. I used one group for our pool but I would never put them on to my worst enemy. I found another one called Expert Pools and they were excellent. So now I just request for them anytime I have a pool issue and AHS is good about that.

We purchased our first home during April 2016. AHS was highly recommended by our realtor, lender, and friends and with this, we decided to go with AHS for our home warranty. We decided to do the monthly payment plan of $42 a month, not a bad deal. During July 2016 while I was reconciling our account, I did not see the $42 charge nor did I recall ever receiving anything in the mail from AHS other than an email during April saying my account was active and payment was received. I decided to call AHS's billing department this past Friday, July 15th, to confirm the status of my policy and I was told my initial payment had declined. Really? For $42? I thought they were kidding, but they were not.

I submitted a claim to AHS for my cooktop. They made the appointment within two days. The contractor came out and looked at it and said he had to get back with American Home Shield to order a part for the cooktop, and they'd call me and let me know when they receive it. They came this 18th of July and that's what I'm waiting on now.

I had someone come out to check my air-conditioning unit and it’s working well since then. It has been a quick and fine experience with American Home Shield.

American Home Shield usually gives me a good turnaround. I’ve had no problems with them. Recently, I submitted a claim for my two ceiling fans. Once I filed it online, the contractor emailed me the next day and I called and set up an appointment. They came out and looked at it. They found out that one was under the warranty so they came back and replaced it. One wasn't covered but it was okay. It was all done within a week. I was very satisfied.

I've used AHS for four times and every time has been great. When I first started using them I called when I submitted a claim and it was easy, but it was even more convenient to do it online. Their reps have always been very friendly, cordial, and helpful. The contractors have all been very nice, too. However, one contractor accidentally ordered the wrong part. I don't know if it was his fault or if it was Home Shield's fault but that wasn't a big deal. I understand when you got 50 million whole parts, it's hard to order the right one all the time. If I bought another house, I would buy a home warranty from AHS again.

I had a great experience with AHS. The serviceman was out at the house the next day and took care of the air conditioner. It wasn't putting out cold enough air, so the contractor put new Freon in it. Everything worked out perfectly.

Our most recent problem was a leak with a plastic pipe in the house that we had American Home Shield come out here for. I submitted the claim online as it seemed quicker. The techs were alright, and the only problem was on the last claim. There's a big box with all the lines running together and has what they call a manifold where the pipes run through. But the line going in on the fitting wasn’t long enough, so it leaks there. They had to cut into the walls on each side of the box, so now I have a little slot there. They didn’t repair it because plumbers don’t repair that, so it’s my responsibility to repair the walls, but it's not American Home Shield's fault. It's in the washer area, so it's not exposed all the time, but we know it's there.

I filed a claim with American Home Shield for my refrigerator. The contractor did several repairs, which didn't work and they then replaced it. Everybody at AHS has been cordial.

I love AHS. They're great. Recently I submitted a claim on my air conditioning unit. We had a short in our thermostat line. They had our ac unit fixed really quickly so I'm happy about that. We had a prior incident a couple of weeks before that so they sent off the same crew. But it took them a couple of days to get to us but it's summertime and people are getting installs more than repairs. They actually came out two days earlier because they had availability. The time window was further out but they were able to squeeze us in earlier. And in the past six service calls that we've had with them, we've only had one negative off that. We followed up to them saying that we'd rather not have to deal with this contractor anymore. And I've referred a couple of friends and family to AHS.

When I filed a claim with American Home Shield for our water heater, the sales rep I spoke with on the phone was cordial. Everything is good so far.

I have had to fight to get things fixed too many times. They have tried to weasel out of covering appliances for repairs numerous times, and a few times finally got them to cover repairs. Now they do not want to continue our policy and are cancelling after ten + years. I should have switched companies years ago, but hate change. Anyway, avoid this company as when things break they will try to avoid repairing, and often their service technicians are trying to get out of fixing things. I also have had to have second opinions come after they denied coverage. We are taking all 3 of our contracts to Secure Home Warranty. It is less expensive and hopefully better service. Now I am waiting over an hour to get through to their billing department.

I live in Fort Worth, Texas. Recently my A/C was not working properly. I went and fix a service appointment with AHS. The contractor call me after few days even though they have to call me within 24 hrs. Got an appointment after a week, came out and diagnosed it. Said I need Freon for the system. I had to pay $100 from my pocket. But that didn't fix the problem. So I called the contractor back and got another appointment. After a week they came and went through the system and said I need system line repairs and need parts for that. They gave me an estimate of $750 out of pocket expense. I went ahead and paid that also. Contractor did the repair. That did not fix the problem either. I try to call AHS several times but every time I called I was put on hold for more than 45 to an hr. Till today I didn't get to talk to anybody at AHS. I'm real disappointed with AHS.

I am looking for someone to help me with my issues with AHS. American Home Shield sent a contractor out to my home to repair my AC unit, however; the contractor has done nothing except collect to fees of $75 each from me and is refusing to perform work that would normally be performed under contract. Instead, the contractor is attempting to charge me for these services. Since dealing with this contractor, I have been out of air conditioning for 2 weeks and I am very pissed about this matter.

I had my plumbing checked in my house and the contractor arrived on time the day of the service. The contractor was very professional and addressed each concern that I was having.

Have been working to get air conditioner working since July 5. Initial repair worked 2 days. Waiting on part and now told will not be delivered until July 21. The dwelling is uninhabitable as temperatures average over 100 degrees. Obviously not seen as an emergency. No expedited service. If you are using on rental property, I advise DO NOT USE AHS. I had to place renters in a hotel and this well exceeds any savings I may have had with AHS. I've had this problem before. Lesson learned. I will not use them any longer after this is resolved.

The repair person arrived the following day to assess the problem, however, we had to wait 10 days for the part. American Home Shield should allow their vendor to get the part immediately!

I had an issue with my air-conditioner that I wanted to get checked out. I submitted the claim online and it was very easy. With American Home Shield, one pretty much does everything through their website. The contractor called me to set up the appointment. They came out on time and were very knowledgeable. Everything was like it was supposed to be and they did it pretty quickly. It was convenient, to the point and everything was done to my satisfaction.

The upstairs air conditioning unit was no longer functioning well for a long time so I filed a claim to American Home Shield which is fairly easy. I called and they scheduled an appointment with the contractor who then reached out to me. It was a seamless experience. Their customer service rep was friendly and efficient. Their contractor was good, personable and he solved the problem very quickly. Our AC is working well now. It makes me feel cooler so I can get out without worrying about sweating too much. It was a good experience. I would like to have a similar experience in the future.

It was a weekend and my floors in my bedroom got flooded and damaged. When we realized it was coming from our air conditioner, we called American Home Shield. The rep was pleasant, straight to the point, and tried to get the matter taken care of. They initially sent out a company out of Florida. My mom was here when the contractor came and she thought he was pretty nice, but we ended up having to make another claim because the contractor was a debauchery. He basically came in and gave us a bogus quote and disconnected our AC system. We were without AC for almost two weeks and we live in Southwest Louisiana, so that’s a super long time. This had been June so it was warm. It was horrible. We were without AC for almost two weeks. We live in Southwest Louisiana, so that’s a super long time.Then American Home Shield sent out a new technician and he was fantastic. The air conditioner has been awesome after the repair.

I had American Home Shield for 15 years in New Jersey. Then I had it on our rental property so the renters wouldn't have to bother me and they could just call AHS. When I moved to Florida 10 years ago, I immediately got AHS again. My only concern was the raise in price like it doubled for me. I went from a little under 500 to a thousand a year. I don't know if it's because they told me my plan that I had before no longer existed and instead of calling me and saying there's a change in their policy, they sent me a letter saying my policy was canceled and didn't give me a chance to understand why. If I didn't take the initiative to call and find out what the story was I would not have them. When they do a change, they need to call the customer or write them a note and say, "Please call us at your convenience. We're having changes to your policy and we want to make you aware of them." But anyway, other than that little glitch, they're fine.

My latest claim with American Home Shield was with my water heater. It wasn't completely out and was still working, but it was leaking. It wasn't hard to submit the claim to get the process going. I always either call them or do it online. I got it going, but there were a couple of problems. The first group that came out was fine. They were able to meet with me on a day I wasn't at work.

When I purchased my home warranty, I did so wanting the peace of mind that I have a responsible, service oriented company to help me when something goes wrong in my home. For two years now, I have paid the monthly payment and have called on a few occasions for things like a troublesome garbage disposal and clogged toilet. Each time, paying the $125 appt charge to AHS. Instead of being connected with pre-qualified competent contractors, I have had a plumber fix a broken sink stopper who could not place the drawers back under the sink in working order after doing the job. Another service where the kitchen sink disposal which should have been replaced for repeated issues was just temporarily fixed to last another 6 months so I would be forced to pay another $125 to have another service visit.

American Home Shield's contractor first came out and said that they couldn't fix the evaporator coil in my air conditioner upstairs and they needed to order a part. I had no air conditioning and it was really hot. Five days later, they told me that it'd cost me $1,200 because they had to bring the system up to code because there's no inline and a $700 in Freon that American Home Shield doesn't cover. Now we have a $1,200 bill that was going to be a $75 regular service call fee. It took them three weeks to figure out that they can't find this evaporator coil because it's not being made anymore. I'm a very unhappy consumer.

My air conditioning unit's thermostat went out on July 3rd and it didn't get fixed until the 8th. It wasn't AHS's fault though and everybody was closed because of the Fourth of July. They even told me that I can go outside of their network and call anybody myself if I need to see if I can find someone. But I just got out of the hospital that day after being in there for five days and so I said that I don't have the energy and I'll just wait until they get back on Monday or Tuesday instead of calling.

I love American Home Shield. All I have to do is call and they are always Johnny-on-the-spot. If I call in the afternoon, by the next morning, whoever they assigned the claim to is in touch with me. If I call in the morning, somebody will call back in a few hours. They never fail to give me good service. The last contractors who came for my plumbing issue were really nice people.

We had an issue with the garage door not closing. It was a big annoyance because we had to step out of the car and manually force the closing of the garage door every time we would use it. So I submitted a claim recently to AHS and I find the process to be easy. The contractor was very nice because when he tried one thing and it didn’t work, he was able to come back the same day, after I called the office, and he tried another fix. The second fix worked, so that was very nice, and I'm glad about it. It’s been working fine since and I had no issue since the repair.

My last claim with American Home Shield had something to do with the outside air conditioning unit and it went very smoothly. Submitting the claim online was very easy. We were out of air conditioning for about a week but it was only because the people who came to fix it were backed up. The contractor was very professional and fast. There have been no problems at all with the repair and without it, we would be really miserable right now. However, the time to get somebody on the phone is a little long at times. I waited for about 20 minutes just to speak to somebody. I've noticed that's happened a couple of times before when I called. But other than that, once I get on the phone with somebody, it's okay. It's been a very good experience so I'm glad that we have it.

I requested service for my air conditioner online. Contractor called me next day and also came out next day. Determined problem and replaced defective part from truck stock. Very knowledgeable and personable technician, clean and well-spoken. Highly recommend!

The contractor was on time, professional and quick. We had no complaints at all. He diagnosed problem quickly and fixed the issue.

My issue was resolved quickly and AHS was very friendly and professional when calling to ensure work was completed.

We have had AHS for several of our homes and find that the service we have experienced keeps us coming back. The price is right for the coverage and the contractors they use are top notch.

I've had American Home Shield for nine years now and I've used them several times, but often lately with the central AC. Excellent experience. At first I was frustrated because for the past seven years they've been patching up and repairing it, but it didn't fix the problem. It kept coming the next year. Anytime I've had any repairs to my refrigerator I was able to get it repaired and paid $75 or $80. Now I am surprised and happy that the company and the technician made the decision that the AC could not be repaired anymore.

A part of our pool equipment stopped working and American Home Shield was able to send someone to fix it in two days. It's very easy to file a claim whether it's over the phone or online because I do it both ways and I've had already three claims on my pool this year. Their customer service reps were pleasant. We had a good experience with their contractor and it's partly the way American Home Shield works wherein they have to fix one thing to see if that fixed it before they can fix the next thing. However, it can be frustrating sometimes because we think it's fixed and then it's not, then we'll have to call them back because there's something else. But I can completely understand that American Home Shield doesn't want a bunch of parts to be replaced when only one or two needs to be replaced. The pool equipment is working, though, my husband has to tinker some.

Something in one of the air-conditioners had blown out so I submitted a claim with American Home Shield. The tech came within 24 hours, diagnosed the problem and had it fixed within 30 minutes. The repair was done a couple of months ago and I’ve been running the AC unit practically every day and night since then. I'm very happy with the tech and if I have another problem with the AC, I’m going to request that American Home Shield send him out. Most of the time, my experience with AHS has been very good. There have been a couple of times when we’ve had our differences, but other than that, I’m satisfied with them and I’m happy with the service.

Easy to request service. Friendly customer service rep. Claim was set up immediately and I was contacted by a contractor within 24 hrs. Contractor immediately repaired our plumbing. Very happy with service from both AHS and the contractor.

Prompt response, professional, kind, completed every job well.

I've had AHS for 18 years. I have two homes and I have it on both of them. Recently, I submitted a claim on a Sunday night to AHS and they were there Monday morning. It was for an air conditioning repair because the condenser fan had gone out. They had to order a motor, but they came in the next day and they had it fixed before evening. And the repair’s just working great.

American Home Shield gave me a phone number for a plumber when I had a plumbing problem. I called the plumber Wednesday and they couldn't see us until Tuesday which was almost a week. Then that day, I called them early to make sure they're still coming as they haven't called to confirm with me or not. At almost 5:00, they then called and told me that they cannot come that day because their technician had an issue. I have a patient in my basement and it was so rude and unprofessional of the contractor to do that when they knew I called that early day to confirm with them and they told me they're still coming.

I've been an AHS customer for a couple of years now. They’ve done what they said they’d do. They’ve been on time and the person that’s come out, whichever service it might have been, did a great job.

I'm glad we have AHS. It gives me peace of mind as a homeowner to know that repair costs don't need to be exorbitant. We needed plumbing work recently and I asked for the same plumber who came 2 years ago. He's a great worker and fixed our faucet situation in the exact manner we hoped he would. What a relief!

We have a very unique A/C system. We had been having issues since we bought the house about 10 months prior and the only guy in the area that AHS sent out only said each time that he doesn't know a thing about it. It was turning into a bad situation when the unit finally quit for good. After some relationship building on both my part and AHS I can say that we got excellent service and this technician has now been trained up for just this particular kind of unit, of which I'm told there aren't any others in the state of TX. So, it was an easy choice to continue coverage with AHS.

I've been happy with both my claims with American Home Shield. I love the contractors they sent. They were excellent and professional. They came out here even if it was over 107 degrees and were very quick in getting my air-conditioner fixed. They took the time to explain the issue and what has been done. Then, they were right on the top to fix my cash drawer within the day. I'm very satisfied with the company.

My experience with the contractor was very pleasant. However my experience with American Home Shield (AHS) has been anything but pleasant. In the past any claim I have had with them has been minor repairs which typically covered by the $75 copay. Meaning little or no cost to AHS for coverage. I have been a customer of AHS for 2 years and this is the first major claim I have had with them.

We called in our request to get one of the two air conditioning units at our house checked out on 7/2 as it had stopped running. A 3rd party tech visited our house 7/5 and was unable to find a solution. We made several other phone calls after that, to check status at AHS and spent at least 45 minutes each time, waiting to speak with someone. AHS simply responded that they did not have written request from 3rd party vendor that they had sent on 7/5. We also made several phone calls to 3rd party vendor to have a response. Finally AHS sent another 3rd party tech on 7/10 who said he would have to order a part for our unit.

Discovered kitchen faucet inoperable and water leaking from pipes. Due to it being a Sunday and National Holiday plumbers were off duty. After calling several local plumbers, finally found one willing to service the issue. For reimbursement, we provided repair documents to American Home Shield that the faucet assembly was badly corroded inside after we called their Customer Service first to inquire if the approx. $200 was a cost that we can incur in repairs by our plumber as we needed operable plumbing as we have a newborn child and other family in the home this holiday reliant on plumbing in operable condition. The representative lady acknowledged that plumbing was an item covered in our contract and gave us the reimbursement department's P.O. Box to submit for reimbursement following repairs.

I'm having issues with my refrigerator for the past 4 months! Every time the tech comes from magic appliance he doesn't do anything and claims that it's fixed... After few days here we go again with the same problems! Last time I tried explaining the situation once again and his response was "I try to believe you!" I asked for a different tech many times without any response!!! I'm not satisfied with this service and I need this issue to be addressed as soon as possible. I can't store food in my fridge due to issues.

We submitted a claim for our air conditioner and it took a few times for the company to get back out. The first contractor came and said it was fixed, but it wasn’t. The second came, said it was fixed, and still it wasn’t. Then the third came, fixed what they didn’t fix, and said the others were just too lazy to look. The end-result was fine but along the way was not. We didn’t have air conditioning for several days and it was hot as snot, but now it is working right.

I went online and filled in a service request for the washer with American Home Shield. Then, within 24 hours the contractor got in touch with me. The first guy that came out didn’t know how to fix it. He was honest and told me he was scared he was going to break my motor and my machine if he took it off. He called for a technical representative backup. We waited four more days before somebody else came out and fixed it. Nevertheless, the washer is working and it’s not leaking all over the floor so it’s fixed for now. Overall, it was an efficient and professional experience. They always fit you in when your schedule works.

Gwen, Pam and Asia all were rude customer service reps. And the contractor that AHS provided their number was incorrect and it's now 7 pm and my AC still isn't working when they were suppose to be here at 12-1.

I called AHS with a major plumbing problem and asked that they send someone ASAP. Three days later the contractor came out. I described what was happening and he said he knew (without looking at anything) exactly what the problem was. What he described to me was major and he said he would have to submit it to AHS for approval first, but they should call me back on the same day. Another day passed so I called and they said that they hadn't received anything from the contractor, same thing the next day and I should mention that each time I called I had to hold no less than 45 minutes.

My neighbor turned me on to American Home Shield because I am a single female and just moved in next door. I called and signed up for a whole home policy with a $100.00 deductible. I have been with them almost a year with one small repair (washer lid). Now my AC Unit is not working correctly. They said it needs to be replaced, but warranty does not cover it because it is not normal wear and tear. Maybe a lawnmower hit. I said the unit is on a brick patio. They said maybe snow. It is under my under deck system. Also, the unit has been service for the past 8+ years by BGE. I have lived in the home for two years and my home inspection reads unit is working good, but it is an older unit.

We have had contractors out several times with our warranty and they have been timely and they were able to get out to the sites promptly.

I’ve been a member with American Home Shield for over 20 years and overall, their performance is good. My dryer went out over the weekend and I filed a claim online. The contractor called me today and they are coming out Wednesday. She called and I missed it. I called her back and she told me what day and time they would be out. She was very pleasant. My only complaint is I wish they could have gotten out quicker.

We were misled in the purchase by American Home Shield. What we were told we were receiving when it was purchased and then what we received after it was purchased were two different things. Then I was told that they don’t fix anything other than the problem. For example, if I have a waterline leaking if you can get to the waterline by walking up to it and grabbing it, they’ll repair it, but if it's behind the wall and there's difficulty accessing it, they won't repair it. So I've had water leaks and I had to come out of pocket to repair. I've had damaged done because of these problems that they do nothing with.

When I try to wash clothes, the water wouldn’t drain out. There was a part that needed to be fixed and so I called American Home Shield. It was my first claim with them and the process seemed easy. They gave me the number of the company to call and when they came out, they saw the part that I needed but they didn’t have it with them in the truck that day. So I paid and they said they would call me when we’re ready so they can come back. They came back within a week and fixed it. Everything’s been good since then.

I had a washer problem and it was easy submitting the claim with American Home Shield. The contractors they've sent have been very professional and understanding. They were also prompt, courteous, and explained everything. I'm very happy with the service.

I've been with American Home Shield for a year, and back in May, both of my hot water heaters failed and they were leaking into our home. My partner called me and told me to call the plumber out to get them to come out to take care of it. I called AHS and put in a request and they issued someone a work order to come out, however, it was a Saturday and they won’t be able to get out until Monday.

My experience? One of the worst ever. It's been since May 29th, 2016 and our refrigerator is still broken. Once again we are waiting on hold for over 30 minutes to talk to an agent that truly cannot take care of anything. The latest that we heard from the company that is working on our fridge is that this is unrepairable and AHS's response... That is very expensive replacement. Hmmm... That's why we have insurance. SO... We are having to make the call to BOTH the repair company AND to AHS as no one has been able to contact us as to what the resolution will be - July 7th was the latest time that the repairman was here. We heard nothing since and had to call today, July 11th, just to be told that it's so expensive. Not at all happy with AHS period. PLEASE BRING RESOLUTION AND FOLLOW THROUGH WITH WHAT YOU STATE - IF NOT FIXABLE THEN WILL REPLACE.

I am a customer of the warranty program American Home Shield (AHS) and called to have a service request on my AC unit that started to cool my home. American Home Shield sent out the company AAA All Brands located at 9426 Royal Vista Ave Clermont, Florida 34711 to my home on June 16, 2016. A contractor by the name of ** show up to my home and I told him the issues that I was having with unit and he did an analysis of my system and informed to me that my AC compressor was bad and needed to be fixed. He informed me that he had to call the diagnosis to his company who in turn had to notify AHS to see if they would authorize the repair and if they did, would schedule a follow up to fix the problem. I paid the $100 service fee as part of my contract agreement from AHS but did not receive an invoice from the company.

Took out a policy for my new home. Read reviews and decided that based on that as well as the fact the home is new construction, we would cancel before policy starts. Called, waited on hold for 30 minutes. Spoke to agent Alquisha who told me "my computer isn't working right, you'll need to call in again." When I said that was unacceptable and wasn't my issue, she said "You'll still need to call in." I asked to speak to a manager and she put me on mute until I hung up. Called back in and waited another 25 mins. Cancelled service and glad to be rid of them if this is the beginning of what to expect!

Have not had hot water for 5 days. No end in sight. We called Thursday and we're told a plumber would schedule service on Monday. He showed up, drained the hot water heater, said it had to be approved by AHS and could take 24 hours and once approved would schedule the replacement. It would then be scheduled 4 or 5 days from now. Ridiculous to be without hot water for 5 days much less the nine they are predicting.

I had an issue with my air conditioning which a contractor came out to repair. In making the appointment, their customer service department worked with me to get a date and time that worked with my schedule. The repair person showed up on time, was very courteous, and fixed the issue. So far, I have had to use American Home Shield twice, and have been very happy with both instances.

The process began all wrong. I originally requested service for a broken water heater and the service was denied by the initial contractor. I then had a second opinion by another contractor and after MUCH debating, it was finally approved to be corrected. The contractor was super nice and very informative. He was very punctual and most importantly, professional and honest.

Easy to use with quick response. From first contact to appointment to repair is usually less than 48 hours.

Leaky Fridge. The water line and ice make were broken. Efficient process to get a contractor to my house to replace faulty parts.

Great company to trust with your hard-earned money. We have been customers for over 12 years and anytime we have had an issue, large or small, we have always been treated well. My family and I highly recommend it if you own a home that is out of its warranty.

We live in Phoenix, AZ and our AC went out in May. It is almost mid July and our unit is still not working. When I called to place the work order with their customer service back in May, the girl that took my call was completely incompetent and failed to answer my questions. During a 30 minute call, I spent about 25 of those minutes on hold for her to come back with a one or two word response to my questions. She finally dispatched All Star Refrigerant to my home. The contractor with this company called me to set up an appointment for the following day but then did not show up. When he finally arrived he indicated that my unit needed refrigerant and charged me $350 with the impression that everything would be fine. And because we were in the middle of construction on our home, he told us that we needed to get up on the roof to clean the coils once we were done.

This company is far the worst and more expensive. Every time I call it is at least 1 hour on hold. The people there do not know anything, they must be reading a script when you call. Will be canceling.

It was Thursday, before Memorial Day weekend. My cooktop stopped working and I called AHS. The same day, the subcontractor contacted me. They said they'd be there tomorrow in the morning but did not show up. They called in the morning and said they'd be there in the afternoon but never showed up. I stayed the whole Memorial Day weekend, when I had friends over, without a cooktop. A week later the contractor called me, but I had called someone else to come and fix that and they charged me almost $400. I couldn’t get it done over the weekend as everyone was off over the weekend. But excluding that last experience, I'm a hundred-percent satisfied with American Home Shield as they are very helpful. I've been with them for over five years and have only had one bad experience.

I’ve had AHS a long time and I’ve used them several times. The one major problem I had was with the air conditioning and heating and they took care of that. They replaced the unit. Recently, I was having some plumbing problems so I filed a claim. Their claim process was straightforward. I made a call, then they gave me the name of the company who’ll be coming out and within 45 minutes to an hour, the plumber called and said they’d be out the next day. They fixed the problem and gave me the paperwork. He told me that it’s good for 30 days and if anything happened, to give them a call. Right now, it is still functioning.

American Home Shield was long on hold time to get the claim done but when I reached someone, the person was very pleasant. The person who came was very nice and respectful but he took the washing machine apart and said that he had to order a part but not sure when he'll be back. It's a mom-and-pop place as opposed to one of their more mainstreams contractors. So hopefully, he ordered it today. He's not sure though if he'll be back this weekend or some time next week. He gave a card and if I don't hear from anybody by Saturday, he said to call them, and I don't like that. I like specific answers. I can deal with them telling me it's going to be a week if they know it's going to be a week. I won't be happy but I know something about what's going on. So I can't say I'm pleased at this point but I wouldn't say that the gentleman who came was negligent either. In fact I think he was very apologetic but this is the first negative outcome.

Our air conditioner has not been working correctly, so I went to the American Home Shield website and requested service. That was last Monday. I got a call yesterday, and the service guy came in early today. He was very pleasant and his service was excellent and he got the air conditioner fixed.

We had an electrical problem with outside lighting between the house and garage. The service contractor saw the problem, told me the things that had to be done and the problem was solved. This is the typical quality service we have had with AHS for the past 15 yrs. Thank you AHS.

We’ve always had a good experience with American Home Shield. We’ve been with them for so long and everybody is very, very professional and very pleasant to work with. If there’s ever been a problem, they’ve rectified it immediately. There were a couple of contractors that has not been so great, but the minute we called American Home Shield, they transferred us to another one.

Our daughter is a chemotherapy patient and it can't be too hot in the house. Our upstairs air conditioner wasn’t working so we called American Home Shield. They set us up with a contractor and the contractor came out and attempted to repair it but they couldn’t. We ended up having to replace the whole system. The only issue with their claim process was the wait times, but that’s not exactly anything that they can help with because they got a lot of calls especially at summertime and people calling in about air conditioners and other similar items that eat up their phone lines. Their contractors were above and beyond professional. They also gave my wife and I information on who best to get the new system with and made sure that the system was the proper size for a house. Overall, it was a great experience and AHS is someone I would use to maintain the warranty with.

My air-conditioning went out a couple of days ago. It's been 87 degrees in my home and AHS wouldn't give me other numbers to people that may have been able to respond the same day because they were within compliance of their rules and regulations - a two-day turnaround time. So I had to pay $450 out of my pocket to get my air-conditioning fixed because I have a dog and a child and I couldn't stay in here a week without air-conditioning. One time my heat was out. Same situation, it didn't matter. It's always been the same experience, which is not good. I will ask other companies what their processes are because to me, sometimes three days waiting for something is ridiculous. I'm very disappointed and I will be looking for another company as soon as my year is up. I paid the entire year upfront and AHS did not call to say if they would reimburse even part of it. They said there’s nothing they can do for me.

My Refrigerator is out. Call in for service, tried to call Leo's Appliance Repair at 209-544-2336. It just someone cell so everything in my Refrigerator is no Good now. So my first experience has suck big time. Cannot speak to a live person because no one ever pick up after being on hold for 45 mins or longer. I've been paying this for over a year now and this is not the way you do business. I have heard great thing about AHS but now I'm not so sure.

I have had this warranty for about 3 months and can honestly say it is the worst home warranty company ever. Their customer service has a minimum wait time of 45 min and once on the phone they are little to no help. My air conditioner went out so I put a service request in and was directed to a company not local to my residence. They were not available to come out for 4 business days. I called customer service and they said they would need to confirm with the company to reroute. They called and the business was closed so they said they would hear back from them tomorrow and I wouldn't need to do anything. I would receive an email with the new contractors contact info. 2 days go by and I hear nothing. I call back and after sitting on hold for 55 minutes with no answer I had to hang up, lunch breaks are only so long. My husband and I decide to just pay out of pocket and have the air conditioner repaired.

I have had the service for nearly 1 year and never used it. Thursday night my AC went out in 95 degree weather and a person with medical issues exasperated by the heat. I scheduled online not knowing for sure if I needed central air or heat pump since I have a gas pack. I tried to cancel the central air, so I called. I sat on hold for over 35 minutes waiting for a "dedicated representative". I hung up. Friday I called a total of 4 times holding a minimum of 20 minutes each time. I tried the "requesting service, service status" anything to reach a human.

I've had a lot of experience with AHS but I’d like to talk to a person from their company and tell them which contractor I want and which one I don't. I'd like to have a way that I can talk to an operator or whoever does the planning so that I won't just have whoever is up next for a job. Because there's no place for that whether I go online or on the automated telephone. Because I've recently had Active Appliance come back for 3 times and they even waited for 3 weeks before coming for the fourth time and yet they couldn't fix my issues. They're arrogant and I'm very unhappy with them. On the other hand, I really like MS Appliance.because they came and wanted to serve. They've come for 4 times and were able to do everything, especially my washer.

After I submitted a claim online to American Home Shield the gentleman that they appointed to come and do the repairs for our garage door contacted us on the phone. When he came in, I explained to him the problem and he surveyed it. He figured out that he would be able to correct it quite quickly. On top of that, he also did some routine maintenance to avoid this from happening again. It was a very simple fix and our garage door has been doing good since the repair.

I called AHS for a repair on a dishwasher. Submitting a claim is easy except usually, I have to wait a while for somebody to pick up. It took a few days for them to send a man out since we are not close enough to many of the technicians. So the technician came, diagnosed it and said that it needs a part which he didn’t have with him so they had to order the part. Because we’re not on their usual route, we scheduled a week to install the part. Right after that, I discovered that my dishwasher wasn’t draining so I called them again and they sent him out again (this was another week later) and discovered that he hadn’t set something right. It was easily fixed and he took care of it. Overall, my experience was inconveniently satisfactory. I'd give them a kind of a C+.

I used to have a really hard time years ago with AHS. We had it up in a different community we lived in and my telephone quit working. The phone company I contacted said I needed an electrician. So, I called American Home Shield and they sent an electrician. I went back-and-forth about four times before I finally got to talk to a human. I’d been without a phone for two weeks at that time. They sent him out and he had to crawl through a really old attic with all this old electrical stuff, but he got my phone fixed.

I opened a service request for my downstairs HVAC unit originally in June of 2015 along with a service request for my other HVAC unit. During that time the downstairs unit was determined that it needed to be replaced. At that time I was called by AHS to inform me that the company that had come out and recommended the unit be replaced had over $2000 of "additional fees" that I would have to incur to include spending $350+ dollars for the plastic pad that the unit would sit on. I use another local company to service my units annually so I called them and asked about these extra fees and did my own research. I found that I could purchase the pad for approx. $80 at Lowe's.

The whole order was super and smooth from the 1st reporting to the completion of the task! The tech even gave us advice on other things about our stove. Plus he was a vet and I liked the way he was respectful about everything.

If the one hour wait time every time you call isn't enough, being put on hold and reading off my contract isn't what I would call customer service. I can read my contract myself. Would be nice to have someone who can actually assist or make a decision. After 4 service calls for same a/c issue the faulty part was found and ordered to be replace and then I'm informed I will have to pay to have the ductwork modified to fit the same replacement part - $400! Seems if they are replacing a part they should cover what needs to be done to replace it. Every time I call all I get is the runaround. Will NOT be renewing my contract with them.

I have contacted AHS 3 times about a problem I have when I try to request service online. It always says my account needs attention and will not let me do anything. Every time I talk to them about this (which is VERY difficult) because I am always on hold for more than 30 minutes, they say there is no problem, but they do nothing about the website problem. I am very frustrated and would like someone to call me about my account ASAP.

My most recent experience was excellent! I receive a phone call to set up an appointment with the company the very same day I sent my request through American Home Shield. My service was conducted in a timely manner and they were very polite.

The issue was with a leak at the water heater, which is in my attic. AHS contacted the local plumbing contractor who in turn immediately contacted me and scheduled a visit. The plumber arrived on time as promised and quickly dealt with the problem. He confirmed no major repairs were necessary. After dealing with the leak, he cleaned up the area. He was polite and respectful. When he departed I felt secure about the equipment he dealt with.

AHS has come to my assistance more than once during the years since I have been with them. Always with highly qualified service and with companies are strongly recommend in a timely manner! I would and do recommend their service on home warranties!

Excellent and prompt service. Next day replacement of an aged pool pump!

AHS has been like my best friend. I've been with them since I purchased my first house in 1994. No problems at all. I recommend to all my friends and family purchasing a house.

American Home Shield was the biggest waste of money I have ever spent. We recently purchased our first home and our real estate agent sold us on the home warranty in the case of any issues arising. We took the bait and are now regretting spending money that could have been spent on real contractors. When we first moved into the home we noticed a few small things that needed addressed. There were a few leaky fixtures and what seemed to be a blockage in the kitchen sink and bathtub. We were unaware of these issues because we didn't use the water prior to purchase more than seeing if it functioned. We made our first claim over 3 months ago. 2 companies and 5 stops later there has still been no work completed.

I have this ongoing issue with the dishwasher and it still hasn’t been resolved. We have American Home Shield's contractor come out six times and it's been a nightmare. The first two contractors that they sent were not reputable companies and had no business in being qualified to even change a light bulb. They were horrible and told many untruths when they were reporting back to AHS on the problem with the dishwasher. So I'm still stuck with a dishwasher that doesn’t clean since March. I've submitted claims over the phone and the wait time was terrible. Their reps were fine but when asked to repair something for six times, they don’t actually listen to the concern. They made us wait because they have to elevate it up to somebody else.

We had our stove and our dishwasher go out at the same time. It was super easy to submit the claims to American Home Shield. We filed the claims online, and then they sent us service and sent us emails, calling us who is gonna come out and service the parts. We ended up having to have a whole appliance replaced, and that was all done via online. The contractors were awesome and everything went really smoothly. Everybody that AHS has sent out is real good, trustworthy, clean, and arrive within the windows that they say. I've been very pleased with who they sent.

The technicians that AHS sent when I recently submitted a claim for our pool pump were good. They showed me some things that I didn’t know and some other things to look out for. It was something that they could’ve walked me over the phone, but because I didn’t know the equipment, I wouldn’t have known what to look and ask for. We’ve been with American Home Shield for years, and this is the first time that I have to do these things on my own so I’m still learning. I don’t know when I need to call American Home Shield for service, but overall, I'm happy with them. I think everybody needs to have it.

The first time I called AHS was on May 30th for my washer and dishwasher. The latch on my dishwasher doesn't close and the only thing that was wrong with my washer was leaking from the bottom, which I thought was just the tub or a loose hose. Since then, the contractor has ordered parts, came back, can't fix, or didn't have the right tools. I recently called them this morning again to find out what's going on and another part had to be ordered. Now they told me it'll be Friday before they can come back out and look at the washer and dishwasher. It's horrible!

We had a malfunction in a dryer wiring. The technician was able to repair it and get it put back together and operational fairly quickly. Plus, he showed up on-time, called before, and gave us plenty of notice to meet him. He was fantastic, very professional, and kind. I couldn't be more pleased with the appointment. Moreover, claim submission was really quick, simple, and few steps on the computer - I can just log in and as long as I know my phone number and zip code, it takes me right to my account. We've been really pleased with American Home Shield. We've had them for years in multiple locations, and so it's been a really good thing for us.

I had a kitchen faucet plumbing problem. I called AHS and they made an appointment and sent a person out. The repair was excellent and I’ve had a good experience with AHS.

I had to have a broken pipe replaced. The AHS contractor did a fine job in finally repairing it, but I had to be cautious here because I said I would never let that company into my home again. I made it very clear when the serviceman came in that I wasn’t happy because they literally ripped me off years ago in the same area. The repair was $220 and they said they could do several things and got it to $1110. To replace a two-foot section of copper pipe, they did the band aid approach up to $1200 dollars. When the serviceman opened the wall up, he got in there and asked who did the repair. I said they did and he said that it's horrible. So I would never recommend this company to anybody ever. But the serviceman was very good and got it fixed.

I have AHS for six years. I live by myself and I don't have much going on in the house. But when I had an issue with my dishwasher, their technician came, did what he had to do and all is good.

My first claim was two years ago and the person they sent out fixed the problem. Whenever I called AHS, they set up an appointment and everything goes fine. They kept sending people and I didn't pay any extra. Recently I had an air conditioner trouble and it's now working very good. The process moves fast and smooth. Customer service has been very pleasant and everybody was on their job.

We always had a good experience with American Home Shield and we love them. Our most recent claim with them had to do with our air conditioner where one valve had stopped. AHS sent somebody who fixed it in five minutes. But before that happened, nine months ago, AHS put a new air conditioner in our home which is working great. The contractors AHS sent always come in and call us back on time.

I like American Home Shield. I have called them at 2:30 at night and needed a technician the next day. AHS got them and they came the next day by 11:00 AM. I needed them so badly because I wasn't going to go to work that next day and all worked out perfectly. It was because they were able to get the claim processed at 10:30 at night, so I was very glad about it. The service was good too. My water heater started flooding and it was a mess so AHS got me plumbers. They fixed everything so it was a life saver. I really appreciate it. I've even told some other people that they have to get American Home Shield because they're very good.

Very efficient services. Contractors called you immediately when they receive service request. So far, good contractors had been selected to take care of my problems.

Plumbing - A good company to use and I've had the service for around 15 years. In the long run it has paid off because I've had several large repairs.

I have had American Home Shield for years and will continue! As with all my experiences with AHS, the latest experience was easy, pleasant, expeditious, and the company was courteous, responsive, and knowledgeable.

I recently had a major component of my home's central air conditioning fail. The contractor assigned by AHS (Stockdale Service) was able to come out and diagnose the problem the next day, and repair it by week's end (because they had to order the part). The contractor educated me and helped me. While I know that my air conditioning system is aged and becoming obsolete, it is good to know that AHS is partnering with people with solid know-how to work through this. Eventually, when the system needs replacing entirely, I know that AHS will support this if it be the recommendation of the diagnosing contractor.

I have been an AHS customer since 1999. I have tolerated having to be on hold sometimes up to 1 hr and 10 minutes just to speak with a customer service rep because they have no ability via their online customer portal or via their website to email anything. I will be cancelling my home warranty with them ASAP after my last experience.

After paying AHS for 5+years, I had a problem with a microwave. The repair company made multiple visits and finally took the unit. I was selling the house and the microwave was the only holdup. Repeated calls to AHS and the repair company resulted in promises that parts had been ordered. At the two month mark, I went out and bought a microwave. A week later the repair company called and said the original unit was ready. I told them to keep it. AHS wouldn't reimburse me for the new microwave, although I have the right to "appeal" their decision.

My clothes dryer no longer works, and I submitted a claim with American Home Shield in May but it has still not be taken care of to this day. I spoke to their reps and they've been very helpful. However, it has not been a pleasant experience overall. As a matter fact, I asked them to give me the complaints department and the P.O. Box because I plan on submitting an email as well as mailing it to Iowa.

American Home Shield made the claims process really easy and I really appreciated the service. In fact, I got my girlfriend to sign up with AHS at the beginning of this year. The vendor through AHS who has done work here before took two weeks to get the issue resolved. The initial diagnosis of the problem, while it may have been a contributing factor, was not the ultimate resolution to the issue. Other than that, my heat pump has been working great. On the whole, the contractors were very good. However, this last time, I was a little frustrated because there were some issues with getting parts, which added some extra days to my inconvenience.

I've used American Home Shield a couple of times and it's been good. I had to get a wire replaced for my dryer because it overheated. It works well now and I didn’t have to spend $800 on a new dryer. The contractors are always really pleasant and nice and they come very quickly and help out.

I had an overflow going on with my air condition and in less than 12 hours after I submitted the claim, I got a call from American Home Shield's service people. They were out the same day, and took care of my a/c. I usually submit my claim online. Their website is easy to navigate and there's a spot where we can type in the issue. So far, anyone who has come out has been very professional and thorough. The air condition guy figured out the problem with no issue. He checked the fluids and blades to make sure everything was running right, which is great, and did service on it at the same time. I'm glad I got AHS. It has been an excellent experience.

The most recent claim I submitted was for a pool pump that was leaking. I did it online, which was very easy, and AHS sent somebody to get the problem fixed. It's working fine now and I haven't had any issues. However, it's one issue after another. We've had to have the contractors come back because of this little domino effect with the water system for the pool. But I've never had a problem with any of the people sent by AHS to do services for us. They were all very courteous and professional, and it's always been a very pleasant experience. We've been very pleased with them and with AHS that's why we renewed after our home purchase.

I had American Home Shield come out and fix a dryer for me. The only difficult part was getting through to them on the phone. When you would go to file a claim, it seems to take forever for you to get to an actual person to talk to. But once the contractors get out there then everything is fine. They handled it really well. The contractor was very professional and knowledgeable. He told me everything that he was doing and everything that was needed. He had to order the part and after he did that, he came back and it was really quick for him to put it together. He cleaned up after himself and the dryer has been working great. The experience was pleasant.

I've had American Home Shield with my last couple of houses. Both in California and Colorado and over several years, they’ve made the claim process extremely easy. For the most recent claim, my oven wasn’t working and it kept blowing a fuse. The contractor was phenomenal, so attentive and even did a follow up call because it ended up not being my oven. My circuit breaker was loose and they asked if they could help fix it. They went above and beyond. Overall, out of all the companies out there that provide home warranty, American Home Shield covers the most and they find a way to provide for the client.

We have several homes with American Home Shield and we’ve had several claims this year. The claims have always been very good experiences and that's what keeps us getting back to them. They’re always very prompt and the people they pick to come and help us at the house were very professional. We’ve had plumbing, air conditioning, appliances, refrigerator, and stove issues one time and they’ve all been repaired like new. We were able to purchase a new piece as well.

Anything that breaks in my home affects my everyday living. So it is critical that I'm able to get a representative and a vendor and an appointment scheduled. American Home Shield does that for me. They're connected to some very professional vendors specifically, Sears and Honest Appliances, and I'm very pleased with the vendors that are provided. They arrive at the scheduled time. They explain things to me and give me a helpful hint. The repairs in general are done to satisfaction, where I don't have to call back with the same issue. I had one bad experience and asked that they not send that company back and I haven't had any further problems. I also like the fact that the rate didn't increase for a very long time. And when it increased, it was only a couple of cents or maybe a dollar. The rate is very affordable and it's a good service.

American Home Shield has two ways to submit a claim. You can either call or do it through their website, but it's very easy. They give you a text message confirmation if you want it or an email confirmation of what company is coming out and their phone number, and they will be contacting you within one to three business days. AHS has very friendly customer service and an easy-to-use website. My last claim was for my heating furnace which wasn't staying on. They sent a guy out, found out what the problem was and within a week, the part was fixed and everything was working. The contractor was in and out about a half hour, and it seemed like he knew what he was doing.

I am a customer of American Home Shield for two properties and have always been happy with them. It was easy the last time I submitted a claim with them. The contractor they sent was very professional and efficient and got the job done. I appreciate AHS being the same every time that I experience a problem. I've done different claims with them before and it's always the same process. It's comforting knowing what to expect and when to expect it. Overall, AHS is efficient and concerned about my welfare.

Our freezer went off so I filed a claim online to American Home Shield and it was a very, very simple process. The contractor was phenomenal. He was very knowledgeable and very professional. He called before he arrived and his performance was great. He explained exactly what was going on. He did not solve the problem at first but he was quick to return to the house and fixed the problem. And after that, everything was good. It has been a great service provided by the contractor.

Our AC unit has been broken for ONE MONTH now. It took 11 days to get a technician to and 12 more days to get the part we needed. The part we received didn't work and now it is 8 days later and still nothing has happened. We are still without AC and it's 85 degrees in the house. My husband and I have made several phone calls and spent dozens of hours on hold, only to be told there is nothing that can be done. There are no managers on duty to speak to and the customer service reps have ZERO authority to do anything. They can only offer for someone to call back but no one EVER calls back. We will be contacting our attorney tomorrow.

Currently sitting on hold trying to talk to someone about getting our a/c fixed. We initially called a week ago and sat on hold for over an hour to talk to someone. After finding out it will be a week until someone could even come we called to see if there was any other contractor available to use. We had already talked to an out of network contractor who could fix it that day since it's 100 degrees out and I have young kids. Well after sitting on hold for 2 HOURS they said "No" and hung up. Now we finally got that person out after a week and now it's 7-10 more days to fix it. It's unacceptable. We've had them fix our fridge twice now in a year. Same thing keeps breaking. That always takes weeks as well. Really just not impressed. As soon as our a/c is fixed I'm cancelling this service. Such a waste. Currently on hold still as I type this going on 36 min... The irony is I keep hearing "Your call is important to us".

We had a contractor given by AHS come out to our home only to tell us we had to call a different contractor to get the problem resolved, after they charged us the $75 fee. We spoke with an AHS representative on the phone, explained the issue we were having and they said if we corrected the problem that the contractor stated was the issue when he came out and we were still having a problem AHS would send someone else out to fix it. We have since corrected the "original problem" as stated by the first contractor and are still having the same issue. After jumping on the phone again with a different AHS representative and explaining to them the problem they created a new Service Request. We were so excited that this issue would finally be corrected, until it came to the appointment time. AHS sent out the same contractor and we got the same result as the first time, after another $75 was charged to us.

I am VERY dissatisfied with my most recent experience with AHS. Our hot water heater started leaking about a month ago. I contacted AHS, they sent a Tech out, I paid my deductible of $125.00 and the Tech replaced a pipe. I mentioned that the unit is 16 years old and probably needs to be replaced, but I was assured a new pipe was all that was needed. A month or so later, I go down in my basement, and there is water everywhere - the water heater is leaking AGAIN. Went thru the same process as before, a different company was sent out and I was told the unit needed to be replaced - DUH! I was also told that I would have almost $600.00 in out of pocket expenses. Why I have been paying for this warranty faithfully every month for the last 3 years! I tried to call AHS to get an itemized list of these costs that were not covered under my warranty. When I called, I was on hold for an hour and 40 minutes!