American Home Shield Reviews

I had a microwave repaired by AHS and submitting a claim for that was easy to do. The contractor was very amenable to my schedule and was nice when he was in my home. He did a good job and the microwave has been working fine ever since. It was a good experience. I had American Home Shield on another home before and it was a good experience too. I had other available home warranty companies, but I went with American Home Shield based on my prior experience with them.

We've only used AHS once and it went fine. We had a hot water leak, so we submitted a claim over the phone and it was easy. The technician was very professional. He said we needed a new water heater and then put one in. Since it went as well as it did, I decided to renew my policy.

I submitted a claim online to AHS and it was quick and painless. Later that day, the contractor called me and scheduled me for the following day because they were really booked. So I had to wait an extra day. The contractor was very smart and good at what he did but he wasn’t really a happy, people person but not angry either. He was able to find the problem and fix it within 30 minutes. Everything’s fantastic but overall, I am not pleased with the customer service of AHS. There was a problem I had last year where it took them six months with several emails/requests to fill a hole that they had cut to replace a pipe.

I recently purchased a home and was provided a Home Warranty. Had a water leak that was not covered. The plumber they sent out could not find the leak and after the bill got to $600, he suggested I needed another plumber with special equip. My 79 year old father in law and his 80 year old brother came out found the leak within an hour of the plumber leaving, had it fixed within another hour. The subpanel on the AC unit burned up which caused problems with AC, called for service. 2 days later AC guy calls for an appointment. In the time it took for him to call I discovered the subpanel was the problem. Electrical contractor has never called. I called them and asked if this was covered and he stated no. I am a Realtor who has referred 4 families to AHS over the past year. It is not worth it, nothing is covered. Not a good experience. I will not refer anyone to them.

My last AHS call was to request a different plumber. AHS kept calling the same company out and that contractor only showed up twice out of the four times I called. They didn't really fix the problem and AHS wants me to pay the $75 fee again to get a new one sent. Customer service isn't helpful so I typically use the automated claim submission but I called this time to make sure they didn't send the same contractor again. I've had AHS with other houses in the past, they have a good concept but poor execution.

The original contractor was not very good and did not complete the work. AHS arranged for another contractor at no additional cost to complete the job.

Don't let AHS send Rite-A-Way Services Inc to your home or business if you have a service call. See their Yelp review... extremely low. A horrible company used by AHS. We have been loyal customers of AHS for over 20 years, but will likely cancel next renewal period. They are so slow to respond. Just spent 30 min on hold this morning then another 20 min (mostly additional hold time) to have them take steps to resolve our problem.

Buyer beware. Service level is horrible. AC system went down in June. Called to start a claim. Initial wait time was 25 minutes. Filed claim. Called to follow-up on the status of the contractor being assigned as I had not heard anything in 2 days. Again 25 minute wait (online chat option had a 32 minute posted wait). Meanwhile, I called a local contractor and they could visit the property the same day. Finally spoke with a rep. Shared my story. They said there was nothing they could do and that I had to let the process work. Called their contractor directly. They had available appointments a week out.

The morning of Sunday June 5, 2016 the compressor on our air conditioner failed on what was to be a record heat day in Southern Arizona. After checking the obvious, breakers, fuses, I called AHS approximately 1:00 pm to file a repair order. An email was sent to me from AHS with name of contractor for the repair. Called the contractor and filed for a work order. No reply from them that Sunday. I called again Monday morning and later they called back with an appointment for Tuesday afternoon.

American Home Shield is not worth **. Our ac went out two weeks ago. Now we live in Louisiana and it is summer. The temperature is 98-100 with heat index of 118. They were called immediately. Yes the technician came out next day and said needed new unit. He said they needed his approval and would be three or four days. No word, we had to call only to learn the technician had lost the paperwork he was to send in. AHS said it would be another day or two. After raising Cain they said call our own technician, send it in and they would get it done. Two days later they say they did not agree with him and want second opinion. Another two days to come out, another day or two to order parts then reschedule to come out. We have pets that are dying in spite of several fans.

I wish I could give negative stars to this business. I cannot imagine all of these positive reviews are true and accurate. The service person sent to my home twice for a different problem was incredibly condescending to me, and actually suggested I not tell my husband something was so easy to fix. I complained about this and verified my information for the third time. Last Thursday, 6/16/16, my dishwasher stopped draining. I called AHS and was told it was a long wait time. They offered a "new, state of the art, automated scheduling system." I accepted. I put in my information. No email was sent to me to verify service.

I reported a non-working AC unit to AHS on 5/13/2016. It's now 6/24/2016 and the issue has not been resolved. In the past AHS service has been good and responsive, but for some reason this time they have been terrible. It's very hot in Tulsa Oklahoma (high 90s). AHS is blaming their contractor? I say choose a better or different one.

American Home Shield responded fast when I filed a claim. The contractor called me and somebody came. The service was very good. My washing machine works better than before. I previously had an issue with my refrigerator but it took so long to fix. However, they did my washing machine quickly.

I recently filed a claim with American Home Shield for a hot water tank replacement, and everything went perfectly. I made the phone call and reported the claim. Then the rep submitted a telephone number and a vendor that was going to come and look at it. The next morning the vendor called me and set up an appointment. They came to look at it on Friday, and the tank was changed on Saturday morning. The plumber who came did everything and two hours later, I was up and running. I’ve been with AHS since 2004. I keep on renewing it and it has always paid for itself. I always have good luck and good experience with them.

My stove burner was not working so I submitted a claim to AHS. It was difficult because of the very long waiting period and I wanted to reach an actual rep. I had a number for my contract and they didn’t recognize it so it took a little longer than I thought. I’m waiting for them to come as the appointment is for Friday. I had a problem with my kitchen sink faucet before and AHS sent out a contractor. I did the deductible, and they came back the next day with a new faucet but it was shiny silver instead of the corrugated silver which is what the rest of my kitchen look like. I'm stuck with it and would have to live with it but at least it works and it’s not leaking. But I like the fact that AHS replaced my refrigerator when they couldn’t fix it. I was able to upgrade and get a new refrigerator.

We filed a claim to American Home Shield regarding our garbage disposal. We had to have it replaced but it was not covered. Nonetheless, we've had really good service from our provider, so we're happy with it. We've been very satisfied with American Home Shield.

The independent contractor sent out by AHS was very good, friendly and competent. He came to repair a ceiling fan and ended up replacing it because it was not repairable. We had bought one, so they used the one that we had already bought. However, I need to know how to go about getting reimbursed for that from AHS.

I was really surprised at the outcome of my first claim with American Home Shield. I didn't know what was up there in the air conditioner or how it was installed. It was leaking and I could see dust coming through my vent. Their technician stated in his report that the ductwork should have been smaller than it should have been. It wasn't covered in my policy so I was upset in that situation because I thought they might have corrected it. But I disputed that with AHS because we had Comfort-Aire come out one time to do cleaning and to make sure everything was with the AC and they never said anything about the ductwork being undersized.

Two months ago I submitted a claim for a dishwasher repair. The water pump went out, and after the dealer and AHS searched for replacement parts that were no longer available, AHS offered us a new dishwasher or the amount of what they would allocate for the new dishwasher applied to the one that we would pick out. We got a brand new dishwasher, and it’s working fine. Their reps are pleasant and reliable, and the contractor that was sent was very good. We’ve used them before. In fact, they’re just down the road from us and we bought all our appliances from them. To sum it up, everything was done promptly and courteously.

I submitted my recent claim for my air conditioning unit online. In less than 24 hours, I had a service provider come out. He determined that it was the compressor and the only problem with that was it took nine days to get the compressor from the company they had it installed. That, was on the contractor's part though. Other than that, everything else has been good.

My most recent claim with American Home Shield was for the clothes dryer, and submitting it online was easy. The contractor was great and everything went smoothly. It was exactly what I needed it to be.

Submitting a claim at AHS was very easy to go through. I usually phone in the orders and they respond online, and I’ve also done it online. It seems like by phone, they respond right away. Both contractors I had were very good, very knowledgeable and understood what the problem was. They worked with me quite well. Now my AC is better than before.

I've filed four claims while I had the policy with AHS and I haven't had any problems with anybody that came out. They all did a good job. The only thing is there were billing issues that I tried to clarify with them and I called and told them that I had not been billed for several months and they said I'm paid up. I'm like, "Okay, but you haven't gotten paid. I've checked my bank account." and they just kept saying that it was fine. Then about three months later, they called and said there was some sort of billing error. I didn't understand how they couldn't figure out that there was some sort of billing error. Also I just canceled my policy a few days ago because I sold my home and I was on hold three separate times trying to get this policy canceled, for well over 40 minutes each time and that was just ridiculous.

I called AHS to submit a claim for our air conditioner. The reps were very nice, neat and cordial. The tech did what they were supposed to do and fixed it for me. And I have cool air.

American Home Shield has been really great compared to the home warranty company I had before that didn't have very good customer service. I was having a party at my house on the 4th of July but my septic system failed and my toilet started backing up. I was freaking out and American home Shield helped me. I had just gotten a new policy and I was one day over so it has been enacted the day before. American Home Shield paid for the pumping and the emergency on-site call, which I thought was really good. I didn’t expect them to do that, but I was happy with their response. The technicians from Clay’s Septic who came out were really nice. They were in my town and they were always my regular septic pumpers. I was glad that American Home Shield approved them. I’ve been happy with AHS and I also love the newsletter that they send out. There are a lot of useful information there.

Two of the drains in my bathroom are broken. A piece broke off and fell way down into one of the drains while the other drain didn't sap water in the tub and my toilet was clogged. I did my claim to American Home Shield over the phone because I had more than one thing and I wanted to make sure they were handled. The first guy that they sent took him a day to get back to me which was annoying because this is a clogged toilet and I have five people in my house. I also didn't like the guy at all as he had an attitude. He didn't offer to take his shoes off my house and I have babies. That really got me upset that my house was dirtied up. American Home Shield called me back afterwards. They couldn't unclog my toilet and they couldn't fix my drains and that those weren't covered.

American Home Shield was cool. I submitted a claim for my drain pipes online and it was fixed.

A truly horrible company. There is no need to pay for a home warranty. AHS does not replace and will take weeks to fix an issue with the hopes that you get tired of dealing with their 30+ minute wait times on the phone and 72 business hour turnaround time. Their contractors damage homes and still get business leaving their paying clients out of pocket thousands of dollars. They sent them into my home. They should ensure they pay for the damages not just shrug their shoulders offering a fake apology and telling you to move on. They still want to send this lousy contractor UNITED AIR TEMP to our home. No thank you. Still recovering from the $8,000 in damages they caused the last time you sent them out.

I have had a HORRIBLE time dealing with "American Home Shield". I DO NOT RECOMMEND THEM AT ALL. I know most warranties want you to think they are saving you money, saving you from having to pay out of pocket, and they trick you into thinking this is the BEST, thing for you all the way around. Take it from me, don't do it. Don't go with American Home Shield. I have had nothing but trouble and the blame game with this warranty. OBVIOUSLY no one wants to pay for things, no one needs or wants any added expenses. We all understand that. My problem is, when you pay close to 1,000 for a policy, and then pay another fee every time they come to your house for service you think, you would be getting just that, GOOD QUALITY SERVICE. Well, so far, I can tell you through my experience with this warranty I have had nothing but issues and all you get in return is more issues.

I've now lived in my home for 11 months so I'm sure you can imagine the surprise of a flooded first floor when we came home from being out of town for the Father's Day weekend. In a panic, I call our homeowner's insurance and American Home Shield to try to minimize damage and get us back to "living" in our home. It's unfortunate because I would actually say American Home Shield has made the entire damage/claim process WORSE than it would have been if I had just hired (and paid) for my own contractors and service.

One unit AC not running. Other one fail to run automatically.

Contractor was on time, professional, cleaned up after himself. Advised me what was going on the entire time.

AHS have been working on my refrigerator since April. What happened was it wasn’t cooling in the refrigerator part. All the stuff in there was falling. They sent one company out and when the company worked on it, the top and the bottom were freezing. There weren’t icicles in there before, but now I have it hanging there. Everything inside is frozen – juice, milk, eggs, vegetables. I got to take everything from the freezer part and put it in an ice cooler until they finish fixing the refrigerator. I’ve had different contractors who came to work on it, and they can’t seem to find out what’s going on. For the second time that the contractor came out, I asked why the refrigerator kept freezing up. He shook his head and said he doesn’t know. That’s why I called AHS and they gave another company. It was two weeks that I was calling, and they said that it’s not ready and not yet fixed.

I love the fact that American Home Shield is timely and someone always contacts us the very next day. Whatever is wrong gets fixed and we're not sitting here waiting and suffering. The contractors that they sent are always professional. They let us know what's going on and how they fix it, and I enjoy that. We recently had a refrigerant leak on the air conditioner on my rental home so they had to come out and add more freon to the unit. It was very easy submitting the claim, which I normally do online. I just click what's wrong and it's done. AHS said the way my air condition sits, because of the vibration, it's going to leak every year so my only complaint would be they aren't going to fix it until it totally breaks down. That means every year I'm getting a different crack in different places of my air condition unit that I have to have repair every single year. I find that to be ridiculous. But other than that, they do a really good job.

We had a compressor unit go down on an air conditioner. The contractors from AHS communicated well. They scheduled ahead of time and called when they're on the way. When they were doing an inspection on the AC, they found that another AC was leaking stuff, too. So we had two of the air conditioner units go out. They seemed knowledgeable and explained everything well beyond what I wanted to know. They were also extremely polite and didn't track stuff into the house. They were worried about making sure that everything was clean. Everything was done great.

There was something going on with my AC unit and I submitted a claim with American Home Shield. Its the wiring up in the attic and that was taken cared of. However, my thermostat was bouncing around so I had to call them back to see if something was going wrong, but I came to find out that I just needed to have my thermostat replaced and they replaced it on that very same visit free of charge. Everything went really well and I had no issues, complaints or any concerns. The contractors have been very professional and I haven’t had any issues with them either. The customer service representatives were always very pleasant. They return my calls and are very prompt.

I called American Home Shield for a service quote recently. My latest claim with them was for the AC. I submitted my claim over the phone and it wasn't hard, but it took a long time, about 20 minutes wait, to get through to a rep. The contractor came out and said, "Oh sorry, we didn't know that the repair was for an AC on the second storey, so they had to cancel that appointment and come back the next day, and that was foul on their part.

We recently submitted a claim to American Home Shield to replace the motor for our central air unit. Unfortunately it was a hot Memorial Day weekend but the contractor came out within a day of opening the claim. From start to finish it took two weeks because there was difficulty trying to find the motor and they were also busy with other calls. They came out twice in one day and were great about it. They routed some other guys at the end of the day when they finished up another job to come out and did a fantastic job.

I submitted a claim online to American Home Shield and it was very straightforward and easy. And then somebody came to check our AC unit. The service was great and the technician was very professional. He even gave us a few tips after he was done on how to maintain our AC unit, which we liked because this is our first time so we didn’t know what we were doing. He was very knowledgeable. Up until today, our AC is working fine and we haven’t had any more issues.

We had a problem with our dryer so my older sister called AHS to submit a claim. Somehow the ball got dropped and the person that they had sent the order to didn’t even come out here. We called again and they sent it to the same person again. I called back and that person said, “We don’t come out there.” Then I called American Home Shield back and they said, “Well, let me verify that,” and they found out that those people didn’t come out here. They did the order again and they actually made the appointment for me while I was on the phone in Sears. They were very courteous, friendly and helpful. The contractor who came out did everything he was supposed to do and was very nice.

The contractors that American Home Shield sent were mostly pleasant and friendly. I encountered some sort of problems with them and they all resolved it. Then recently, I had an issue with my washing machine and AHS sent someone out who wasn't capable of working on it. They tried fixing it, but now they're going to replace it. Overall, my experience with AHS has been a challenge.

I am completely dissatisfied with American Home Shield. Submitting my claim for my water heater was difficult. They fixed one part of it but it’s still not making enough hot water. It’s a 10-year old hot water tank. I called their corporate office to get it escalated up. They finally sent back another contractor who did replace the pressure valve, but nobody has addressed the fact that it’s still not making enough hot water. It has been a couple of weeks since I last called and I just gave up.

I recently filed a claim with AHS for our air conditioning and it was a very bad experience. First time I called was in May 18th, over a weekend, and they said that the person would be here on the 20th. They called me on the 20th and said that the person coming from Glendale, California, which is approximately 110 miles away from where we live, got sick and cannot come. Why would they even send someone from so far away when we have air conditioner people here?

The air conditioner was on a fritz and wasn't cooling off like it should. I was without an AC for two weeks and I was suffering at night. I submitted a claim to American Home Shield online and that was very easy. They contacted me within 24 hours and the air conditioning company that was coming out emailed me regarding our appointment. They came out on the day and time they said they would and fixed the air conditioner. The contractor was fantastic and even suggested something else to save some bucks which I was very impressed with. He said I could make another appointment, but I had to make it within a certain time limit. In case I wanted to get his suggestion done, there won’t be another service charge. It was wonderful. Since his visit, the air conditioner has been working really well.

We were having air conditioning problems recently and it was very easy to submit a claim with American Home Shield. I did it online. The contractors have been very good and helpful. Everything was very good in our experience with AHS.

Our air conditioner unit wasn’t working and had a Freon leak. The technician did a great job and I hadn’t seen more problems. However, American Home Shield only allows $10 per pound of Freon and it was like 65. So the amount was an issue. It's nowhere close to what they’re allowing. The other issue we had was we paid the tech that day the service fee and the additional amount that we owed. For some reason, AHS kept billing us for the service fee which we already paid. It took about six weeks for them to clear it up and get it off our account even though I kept calling and telling them I already paid.

I recently filed a claim online with American Home Shield for a garage door opener. Submitting the claim as quick as it could possibly be. I spoke to the technician and he let me know what the problem was and advised me that he did not have the right parts but would be able to order them on the spot. As it turned out, he had the parts at his shop. He came back, fixed the opener, and everything was good. The garage door opener now works. I expected the process to take longer and it happened much quicker.

I had American Home Shield before and the problem was with the people they sent over. The company didn't do a good job and they had to send a technician over three times. The last one was actually good enough as he knew what the problem was and it was solved. In my most recent claim, I called the AHS people for my water heater problem. They sent a plumber and he said that I need a new water heater. He apparently submitted that with AHS but they said the problem in the water heater is not covered by the insurance. I thought they would, but they didn't and so I'm not happy about that.

I have so far been very satisfy with my interaction with AHS.

I live in Palm Desert. Temp on Monday was 120+. My AC went out. I submitted a request online. Followed up Tuesday (sat on hold 36 minutes) and asked it be expedited because I had baby, dog, and no AC. Called back 2 hours later (sat on hold another 28 minutes) and was told I could contact my own AC guy as long as they weren't on a specific list and I would be reimbursed once the tech called and gave diagnosis and it was a covered failure. I was given that list and called one not on that list. Guy showed up within an hour. Diagnosed the problem. We called (sat on hold for 23 mins before he had to go). I needed AC as it was again 110+ outside and I paid for the repairs. After completed, I called again (sat on hold another 26 mins). I was told that because the tech did not call I would not be reimbursed for anything.

When we called AHS and said that our microwave was chipping at the top and that our refrigerator thermostat was not keeping an even temperature, AHS sent us the name of a local contractor, Mr. Appliance. Within 1 week, the AHS delivered the new microwave, took out the old one, and installed the new one. Exceptional customer service! A few day later, Mr. Appliance came out, replaced the broken meat drawer and installed a new thermostat. After several days, the refrigerator temperature still fluctuating so we contacted them and they came out within three days and replaced the thermostat, no change, no hassle. I highly recommend both organizations and Mr. Appliance said that AHS was a topnotch company to work with.

I have paid for American Home Shield for a couple nears now. Last year when I had a problem, they sent someone right out and it got fixed. This year has been DIFFERENT! I tried the online service. I was #77 in line, and when it got to #7 it dropped me. I called by phone at 2 pm yesterday because my AC quit working. I was on hold for 45 minutes. The temperature where I is still 115 degrees. The lady gave me a dispatch number and told me to call back in 4 hours if I hadn't heard from anyone. In 4 hours I called back. I held again for 45 minutes. The rep that answered the phone that time said he couldn't find a contractor who was open because it was then after 6 pm. I told him had I my dispatch number since 2 pm, but there was nothing he could do about it. He said he would call me back this morning, but no one called.

The most recent experience was having a technician have to come back to the house to investigate the lack of cool air after only a month of having the HVAC repaired for a faulty coil. The tech determined the unit had an additional coolant leak due to a faulty weld within the unit. In extremely warm weather, he worked hard and long to repair the unit. He even had to leave for a small period of time to get some gas for the welding. All is good and cool at this time.

The service was prompt and convenient. The contractor chosen was professional and informative.

It was very easy to go online and get a contractor out to my home. The contractor was out within the next day. He was very helpful and fixed my problem quickly. It was definitely worth having this extra protection for my home and I will continue to purchase this protection in the future.

Customer service was great and timely!! Technician took his time and explained everything he was doing in a courteous and respectful manner.

Contact time was short. Problem was resolved and professional service was rendered. Not every technician in the past has been the best, but this time it was exceptional.

The most recent claim I submitted with American Home Shield was for a garbage disposal, and it has been excellent. Since I've been with them, there were two contractors that I had an issue with, but overall, I'm very well-pleased with the program. For the price that I pay, I'm getting a good deal and I'll continue to contract with them going forward.

The most recent claim was on our air conditioning unit. It wasn't working, so American Home Shield sent out a contractor that shouldn't anymore be one of the contractors that they use. They came out to my house, told me I had a coil that was wrong, and sent an installer to install it. The next day, my AC was still not working, so I called them back. I've spoken to them eight times. Then I told them I want to speak to a manager. I finally got to a manager and told him about the problem, and he said, "I'm in Dallas. You need to get hold of the San Antonio office." I need somebody to come back out to my house and fix this. They sent a technician out. I asked them to send an installer. They told me that the technician would be able to fix whatever the problem was.

We submitted a claim to American Home Shield last week about water continuously running in the commode. They came and switched the thing out but the running hasn’t really stopped because the water bill was too expensive. It’s not completely done as it should have been. And, especially, with us having to pay a $75 deductible. On another claim, the people that were coming in to repair thought that we were asking for something with the hot water heater and it wasn’t the hot water heater, even though when he checked it, there was something wrong with it. AHS said it was okay for them to work on the hot water heater which was to our advantage because the tech said that there were some things that were not in compliance. We wouldn’t have known that until something really bad happened. We’ve not had any problems with getting people out and have positive experiences with the majority of them based on what they are sent to work on.

Every time something goes down, American Home Shield sends somebody out to fix it, but sometimes I wish the response would be faster. I submitted a claim for my washing machine recently. Filing the claim online was a little bit challenging this time because I had to do it twice. I had a repair done on this appliance before, when the washing machine wasn't going through the spin cycle. The contractor came out, put another part up, drained out the washing machine, and everything worked out. He was awesome. He got straight to the repair work, fixed the problem on the spot, and since then my washing machine has worked fine. Overall, it's been great, cool, and convenient with American Home Shield. They're really good and do an awesome job.

I recently submitted a claim to American Home Shield over the phone for our refrigerator. Their contractors were very good, professional and came in a timely manner. They replaced it for me because they couldn't fix it and I have a brand new refrigerator now. It was an excellent experience and I’m very satisfied with AHS.

American Home Shield's claims representatives were great and I'm also very satisfied with their contractors.

American Home Shield has been good to us. Recently, our garage door opener needed to be repaired. We filed a claim and it was very easy. Everybody was cordial and professional. I did it over the phone because I don’t like doing it online where I can’t hear the tone of the voice. Every one of the technicians except one was very nice. It was a matter of language barrier but it turned out okay. Everything got fixed but I wouldn’t recommend that person again. One thing though - when I first started with them, I didn’t know there was a clause that I could get into for upgrading the appliances. If something needs to be replaced and it’s at a code, they have to bring it up to code. They didn’t let me know of that. But other than that, I’m happy with AHS. They do a great job.

My garage door has messed up twice and AHS sent the same company out. The contractor put a few more different parts in there, I paid my $100 deductible and everything was good. I've always been pleased with the company AHS sends except for the plumbing company they sent about a year and a half ago when I called about a leak near my water meter. I didn't know if I was covered or not so I asked a bunch of questions and, according to them, it was covered so they set up a contractor. I came to find out when the contractor came over that I was not covered and this contractor charged me an arm and a leg. So I called AHS back about it and they took the deductible but I still had a big plumbing bill that I could have avoided. It’s the only problem I’ve ever had with them.

I had a water heater issue and when I submitted a claim with American Home Shield, I started on the phone as I wanted to understand what the claim was, how we could handle it, who would be doing it and what choices that we had whether we wanted to have it done by them entirely or we would take the claim settlement and take care of it ourselves. I completed the claim online and the process was very easy. The contractors came out and looked at the water heater and said it needs to be replaced. That's all that they had to do. Then the claim was accepted. What we had them do was send us a claim settlement. We handled it from there and we got the contractor in. Overall, it was satisfactory and very simple with AHS. They were careful and everything was taken care of properly.

I have a couple of different homes with American Home Shield. I submitted a claim with them on my dishwasher, which went very smoothly. I thought it was an electrical problem and I had other electrical issues that I placed a claim on at the same time. The people that came out were great. They were very nice, helpful and patient, and my dishwasher has been working fine since the repair was made. I always seem to have a very positive experience with all the technicians that come out.

I had a garbage disposal issue and I submitted an online claim which was simple to do. Somebody contacted me and made an appointment within 24 hours. The contractor said he was going to try to repair it but he replaced it instead. It was a priority because it was leaking so I couldn’t use my sink. I was happy with how quick it got turned around and I was happy I had the protection with AHS. I would recommend them to a friend.

I submitted a claim to American Home Shield about a swimming pool pump motor. Everything was taken care of ASAP. I called in and the next day the service person called. I told him the size of the motor and when he came, he brought a motor and put it right in. Everything was professionally done and I was satisfied with it. It’s working really good now and it's really quiet. I hardly hear it. Whenever I've called for service, I always got a qualified and respectable person that I've talked with. Everybody was pleasant, courteous and knowledgeable.

I live in Arizona so it's obviously very hot here. My air conditioner is not working and it's 87 degrees in my house. I submitted a claim last night and I was told that there would be a 10-minute wait, but I was on hold for one hour and seven minutes before someone picked up. American Home Shield told me that they would try and put in an emergency call to get somebody out last night and that they would, hopefully, have somebody call me. They email me normally with the contractor's information.

The air conditioner went out in my home a month ago. They sent out a repairman from Harkins AC. They fixed the issue in two visits. Unfortunately, it went out again A WEEK LATER, same issue. The repair guy came out twice, returning the 2nd time w/ a defective replacement part. I've been out of an air conditioner for over a week. Customer service is RUDE! A manager called me and he was worst than the representative. I simply asked for overnight shipping on the part since I waited a WEEK for a defective part! Customer satisfaction is definitely not considered. I will not renew a contract with a company who couldn't care less if my family is in a hot home for TWO WEEKS. THIS IS HORRIBLE!

Contractors have been timely. Some however, have not been prepared to solve the problem. Customer service in all cases has been cooperative and effective in problem resolution.

Updated on 01/28/2019: Hands down the biggest waste of your money! I have had AHS for years now on two separate homes and if you ask me they are thieves. I have only had two claims with them and both were absolute nightmares. First was a water heater. After having two different service people out to confirm my water heater was dead, AHS tried to replace my 75 gallon water heater with a 50 gallon. They told me I had no choice because they don’t make 75 gallon tanks anymore. Well, that was a straight up lie. While on the phone with them I had a Google search up on my computer listing dozens of 75 gallon water heaters. The problem was they didn’t want to pay for the equivalent replacement and thought they could strong arm me into a lesser replacement. It wasn’t until I threatened to sue for breach of contract that they did the proper replacement. This took days fighting with them for hours on the phone and in emails back and forth.

American Home Shield provides excellent service. The contractor was right on time, found the problem (our AC was out and we needed that problem solved!), and quickly resolved it with parts he had on-hand. (No waiting for the dreaded 'parts to come in'.) He arrived in a company vehicle, in uniform, and did an excellent job. I would recommend AHS to every homeowner.

We had a central air unit quit working so I filed a claim with American Home Shield and it was very easy to set up the appointment. The contractor came and said it was fixed but it wasn’t and so he had to come back. But that happens with a lot of different things so I wasn’t upset with him. It just turned out to not be exactly what he thought it was but he did get it fixed. Everything seems to be working fine and we’re very pleased. It was our second time to use American Home Shield and it was a great help.

When you submit a claim online, sometimes it takes AHS a while to respond so I call them up. The way they do the claim is that they charge you one work order. They can only add multiple items to one work order if the contractor does all of those items. So if it's plumbing, AHS will charge $75 for any number of items in the work order. But if it's air conditioning, then it's a different contractor.

I've had American Home Shield for about 20 years already and I recently filed a claim for my washing machine. A guy came out and replaced a pump in it which only took an hour. Everything's been working fine and I'm very satisfied.

We had an issue with the refrigerator. My husband called AHS and everything seemed easy as he didn't mention that there was a problem submitting the claim. We didn't have any longer than normal hold wait times. The only issue I have is that they were open to make the claim on weekends, but I don't think my husband spoke with anyone until Monday or Tuesday. The contractor came from an air conditioning company and my husband's concern was if the contractor knew everything that was going on with our fridge. We're still without a refrigerator since the tech had to order a part and it's going to take three days.

I'm not real happy with American Home Shield right now. I had an electronic panel go out on the oven. I sent my request online, and the vendor called and came to fix it. The workmanship was a little substandard. The new part is a lot more plastic than the original part and it doesn't fit. We had them come back out and they said that's the way the part is and there's nothing they can do about it. I gave them a check payment except I got an email yesterday saying they never got paid. AHS is working on it, allegedly, and is supposed to call me back. I called them this morning and was on hold for 20 minutes. Then they finally answered and we couldn't get a hold of the company to verify they'd been paid. They said they’d check and get back to me. I haven’t heard from them and that was three hours ago.

I had a plumbing issue and it was easy submitting a claim online with American Home Shield. However, the contractor that came didn't do measurements and made a lot of unnecessary holes on my wall. He made eight holes when it shouldn't have been more than three. But AHS got everything resolved. So far, they're doing a good job.

I was having air conditioner problems recently so I filed a claim to American Home Shield. I did it over the phone and I find the process to be easy. The contractors sent were great. They knew what I needed to get done and I am very satisfied with the quality of work they've done.

It’s been good with American Home Shield. With my recent claim, there were no complaints.

My husband filed a claim to AHS over the phone on our air conditioner. The technician from Myers diagnosed the issue appropriately and fixed the problem. Everything has been fine since the repair.

We had a refrigerator that was making ice all over it, dripping water, and no ice cubes. My husband submitted the claim with American Home Shield and they sent someone out who looked at it. He said he thought it was something with the ice machine so he ordered that, came back and put it in. The refrigerator did the same thing again so we called them back and they sent the same man out who then thought maybe it was something else. We waited another few days, he got the part in and came back, but it still didn't do it. So they sent out two men who said it's the coil and they ordered the part. They finished five minutes ago and walked out of the house. I don't know yet, but hopefully, it'll all be fine.

American Home Shield's contractor did a good job. They came out, determined what the problem with my dryer was, ordered the part, and then came back and put it on.

I'm happy with American Home Shield's program. They have a good product and the work ultimately gets done. But the last couple of times, I threatened that if they send me somebody inferior again, I'll get rid of them. I am dissatisfied with 90 percent of the people they use to do the service work. I have no prejudice against any ethnicity, I could care less. But unfortunately they tend to use a lot of Russian contractors who are about one step up behind a goat. I had to throw a few of them out of my house over the years. I had one of them spit in my face. I told them they can't not take care of their people. When one finally gets to somebody in authority, then they help. I toyed with the idea of leaving but when everything is weighed, the product is good that if I need service I would just have to plan that it's going to take three to four phone calls and two weeks to get it done.

The MOST frustrating experience. AHS could not find a tech in my area to diagnose the problem of my unit (day 1), so I receive approval (day 2) for me to find an outside contractor (day 3). I found one, he provided a quote (day 5), AHS felt the quote was too high, they needed a second opinion (day 6). 2nd opinion could not get to my house until day 11. Keep in mind I live in AZ, temps outside have been up to 103 and anticipating this weekend to be 106. On the high temp days temps inside my house are around 83 degrees. DAY 14 the 2nd contractor has given same diagnosis as contractor #1: replace the unit. The contractor is NOT given authorization to replace the unit. INSTEAD questioned about replacing a part and yet still NOT authorized! ARE you kidding me? Day 18 - STILL no A/C and no confirmation of repair or replacing the unit.

American Home Shield took 6 months and toilet still was not fixed. 48 hrs. to have person come to see our toilet was broke. Ordered parts - never arrived. After following up numerous times over 40 days found that the parts were never ordered as were not available. Now, after a full 6 months, toilet still not repaired. They offered us $149 for toilet and installation. It does not even cover the toilet. This is a scam, and will never sign up for this again and highly suggest they be audited.

Before you decide to hand these crooks a single dime, so what this consumer advocate has to say about the questionable business practices of these companies: **. I can speak first-hand to the absolutely ridiculous excuses they will pull to NOT do the work that is covered under the warranty. They will use duct tape, chicken wire, bubble-gum, you name it, just to keep your appliance running, but not performing optimally. After my three year stint with these jokers I will CERTAINLY be canceling my coverage. As far as the vendors that are used, let's just say that sub-par is a complete understatement. When you get your vendor assigned, just do a quick search and look at what kind of "professional" you are getting. Based on my experience, all contractors I've had assigned to my tickets have had laughable reviews. It's sad these days that you just don't get what you pay for.

My experience with American Home Shield has been nothing short of a nightmare. On May 20, my A/C unit kept tripping the breaker in the breaker box. AHS sent out a repair company (Myers Comfort Specialists) and they diagnosed the issue to be a bad compressor and proceed to tell me that it must be replaced. I agree, and then in the meantime I receive a call from AHS stating that I owe $900 for refrigerant!! I have a young child and a wife that is 8 weeks pregnant, so I reluctantly agree and pay the money. 4 days pass by at 90+ degree temps, and then the repair is made. The system works for a short time and then stops working again on 6/10. I call AHS and they send Myers out again, but this time they say it is the evaporator coil and that it must be replaced. I agree, and they advise there should be no charge since they came out less than 30 days ago to make repairs.

We called American Home Shield (AHS) to report that our A/C was freezing over at the outside unit and not cooling the home. AHS sent out a tech who checked the freon, said it was "a little low, but not enough to cause freezing", said it looked alright, and advised us to turn it off and allow everything to thaw completely and then turn it back on. We had our wedding that weekend, so we were very busy. We turned it off, allowed it to thaw (from what we could see on the external pipe), and then ran fan-only for a couple of days. After we returned after the wedding, we turned it back on and in a matter of hours, it was frozen solid again. After Googling what could cause the freezing, we replaced the air filter and then opened the case where the evaporator coil was to see that the whole thing was a huge block of ice. We turned off everything and allowed that to fully thaw and called AHS back about sending out another tech.

I was very happy with the resolution to the problem with my garage door opener. I give 5 stars to the service provider.

Our refrigerator didn't work. We've had issues with the ice box because it could not be closed properly and we've had technicians come out at least three or four times but we're still not totally satisfied with it. They don't have any reason why the door doesn't close properly. We thought the refrigerator could be repaired but AHS went ahead and authorized buying a new one.

I'm glad I've had American Home Shield. It gives me peace of mind. I've had them since I bought my brand new house and I've been very pleased with them. Submitting a claim was easy to do and I've had them out three times - twice for air conditioning. They've found problems and fixed it. It cost me 75 bucks and I'm very happy with the money I've spent.

We had one experience with American Home Shield and it was good. It was about our air-conditioner that just stopped dead. It has been cleaned before but we were not aware that it was needing to be cleaned. We submitted a claim and it was very easy. I just made a phone call and they sent someone the next morning. Everything was taken care of in a timely manner and we haven’t had any other problems since the repair. Our a/c is better and it's not leaking.

We had an electric range that failed and it was my biggest claim. Filing for it was a simple process. I just went online and clicked two buttons. The technician came out five times and he finally took it to his shop and spent 28 hours working on it. It was beyond fixable so American Home Shield said they would give $1,500 if I would decide not to fix it. It was a pretty good deal. I’ve got a gas stove instead of an electric and quite happy with it. American Home Shield is a fine company. I’ve got more in service than I paid in premium. I decided it’d be worthwhile and I have recommended them many times.

So far, every experience with AHS has been fantastic and I'm very pleased with them. I’ve not had to use them much but I'm glad that I renewed my contract for another year, just in case. It's a good price for what it covers. My furnace is very old so I'm hoping that it goes out while I'm on the warranty. My most recent claim was on my air conditioner. It had run out of Freon and my unit was completely frozen. I submitted the claim online and had an email from them confirming it within minutes. It took a while to get somebody there but they were there that day, and it was fixed and good to go. I've used the contractor once before and I have had great success with them.

My most recent claim on my water softener with AHS is still open and we’re still trying to get a resolution to it. There's no problem submitting claims to AHS and they're taking care of the claims. But it happened two days before my policy expired, so I had to renew. And they did choose to put me under another policy but it’s not as comprehensive as what I would like. It really wasn’t my choice. They said, “Here’s the policy where you’re going to be under from here on out if you choose to stay with us." And they also doubled my premium. So, therein lies the problem. But they’re still going to carry my claim on to the appendix to the other policy because it’s still open.

The door on my microwave broke. I called AHS and I didn't have any problem. I don't like the automated system and the computers. The reps have always been very nice and knowledgeable. The contractors don't talk much but they always do a good job. It took the contractor about five minutes to fix the microwave and it was really great. I can open and shut the door now.

I had a problem with my air conditioning unit and when I submitted a claim with AHS, it was fast and easy. I just called and they got back to me that they received my request and someone will be calling me within 24 hours. I did not hear from anybody so I called AHS. They sent me who should be contacting me. I didn’t hear from them so I called and they said they haven’t received anything yet but they will go ahead on and take down my information and set me up an appointment.

American Home Shield is very easy to deal with. I would get a callback from the company they recommended really quickly. The technician came in a timely manner to fix my washing machine. It needed to have another part so they came back at my convenience to finalize the fix and I haven't had any issues since the repair. I've been with AHS for a couple of years now and, luckily, I haven't had anything broken beyond repair. I paid $75 upfront for the service, but I'm not quite clear on what would happen if that was the case. Other than that, everything has been perfect and easy.

Everything went perfect when I filed a claim for my dishwasher. The contractor was excellent and the repair was done correctly. I had another problem with the air conditioner when the air handler went out. The contractor was going to replace it but came up with a bunch of extra stuff that needed to be done in order to replace the air handler and had an extra $1700 worth of fees on top of what American Home Shield was going to cover. They were also wanting not to cover some of the stuff needed to be done to replace the air handler and I wasn’t too happy about it. AHS never repaired the air handler because of the extra money the contractor wanted. They ended up cutting me a $900 check for the air handler and left me with a repair bill costing about $2700 that I needed to cover less the $900.

The plumber sent by American Home Shield fixed my faucet in the bathtub. We had spoken about a time, however, the timeframe that he came was longer than the timeframe he had told me. But he came and did a good job.

I had AHS for six years and then I cancelled it. Then I went back on again and have had it for a year and a half now. I recently submitted a claim because my pressure release valve was leaking. The online claim submission was pretty straightforward. I placed the service request in and they came in to replace that valve. I explained the problem to the contractor and he did his job. He explained a few reasons of why the valve would need to be replaced. The problem was resolved!

It's June. The temperature start to rise. Sudden our air conditioner stop working. I called American Home Shield to requested a service. Hold for 39 minute. Past 24 hours no word from AHS. I called. Be hold for over 30 minutes. They said "a technician will be there on Wednesday." FYI the air conditioner broken on Sunday. It's past week now our air conditioner still broke. Overall AHS don't have no sense of urgency.

I filed a claim with American Home Shield about the dishwasher and it was a disaster. There were three parts that needed to be done and they called some guy out but it was on Christmas and he wasn't going to be able to come out for three weeks. So they called and got somebody else because that's too long to go without a dishwasher. The other guy came out in four days which wasn't bad. He looked at the parts that he needed, sent it to American Home Shield and American Home Shield shipped out the parts to the first company that never came out. It was like one of those Comedy of Errors. They sent the wrong parts and they were trying to ship it around. It ended up with me having to call between these two companies to get the parts shipped which took three weeks and American Home Shield was very hands off about helping.

My claim with American Home Shield ended up being fixed by two different companies. The first company replaced a part of my washer and it turned out that it was not installed properly. The technician had somebody with him that he was training. It was disappointing to know that he didn't do a good job just installing the part in my washer. The second company saw it was not fixed right and then fixed it. That made me go without the washer for about five weeks. But since they did the second repair, the washer has been perfect.

A couple of years ago, I had an issue with my refrigerator and I didn't like the company that American Home Shield sent because they were not very professional and couldn't figure out what the issue was. I called again to get a new service for this year but they put in that same company for the new order. I told them I didn't want those particular people and I had a bad experience with them. But AHS wouldn't change it for me so I had to cancel the service. After I canceled it, I never replaced the order and we resolved the issue ourselves. I should be calling American Home Shield when I was still having the issue but the thing is, I couldn't specifically ask for a different company. You never know which company they will send and it's very random. I also find that everyone I speak to, as far as the representatives are concerned, say different things and it's not always constant.

Submitting the claim was excellent and I was able to do it online. It was in relation to the air-conditioning unit. Their reps don’t ever call me, though. They email with who’s going to be reaching out to me to help. But I always call them because if I don’t, it’s always a wait of half a day. I’ve been with American Home Shield for years and I have not ever had a bad contractor. They’ve always been good, although there was one time when I had to call American Home Shield back. The issue was resolved right away.

The claim that I submitted online was to repair or replace a hot water heater. The initial claim was that the repair was not covered because it had secondary damage. The resolution American Home Shield offered was to send another plumber out. If his opinion was the same, then I'd be responsible for that service call and of course the replacement would not be covered. The second plumber came out and he was not of the same opinion. I wasn't charged for the service call and the hot water heater was replaced.

He replaced the valve and tightened up a couple of things and everything was perfect. He was about his business and then he was gone.

I submitted a claim for our garbage disposal with American Home Shield and it was easy. I went online and didn't need to talk to anybody. Then somebody called me later to set up an appointment. They carried our garbage disposal on the truck and I paid $100 for the trip fee. The contractor was professional, courteous, and got the work done in a reasonable amount of time. Our garbage disposal works now. I’m still not sure if it’s worth the money but it was a great and seamless experience with AHS.

I filed a claim with American Home Shield and had my vent hood looked at. It was a good experience. Their reps were all very friendly and helpful and their contractors were top-notch and very thorough. Our vent hood is working much better now.

A friend of ours in the same development had a problem with an air conditioning system of eight years that failed completely, and he said American Home Shield was fabulous because they took care of it right away. I am still new to AHS and haven't submitted a claim but getting a policy online was very easy. I bought it because in this development, they put the builder’s system in and it’s inexpensive. It’ll last about eight to ten years and I figured that what I’m gonna pay them in eight years for the insurance really won’t come anywhere near covering what an air conditioning costs.

American Home Shield is very professional. They make sure they get things right before they close out a ticket. So I’m very happy about the work they’ve done. I submitted a claim for my air-conditioning and the claims reps were very polite and professional. The technician who came out was very thorough and corrected the problem. I always look forward to dealing with AHS because I know they’re going to get the job done.

I filed a claim with American Home Shield about two months ago regarding my cooktop. The reps were not that very easy to understand because they couldn't follow my describing the model number and I had to send the email and the pictures. It wasn't easy in the beginning but we worked it out. The contractor was very good and the cooktop has been excellent since the repair. We had other home warranty providers in the past but American Home Shield is probably one of the best companies of the type of service it provides and I have recommended them to some of my friends.

We have two houses and we have American Home Shield in one of them. We've had a good and a bad experience with them. It depends on the company that they send out to repair the problem. A year ago with the air conditioning, it was not so good. The contractors fixed the wrong air conditioner, left a mess and there was a leak through the ceiling. My husband ran upstairs to stop the water, tripped over the dog fence and sprained his ankle. A year later, it had to be repaired again. Hopefully, they don't have that company with them anymore. Recently, I called AHS about a refrigerator repair and that worked out great. They got in touch with somebody locally and a nice man came out and fixed it. American Home Shield is fine, but they have to make sure that they really check on the people that they are doing business with.

Dave & Sons Plumbing was prompt, professional, clean and neat in diagnosing the problem, solving it and was neat and clean in their departure. The technician was polite and explained the corrective measures to correct the problem and was very good at explaining preventive ideas to be taken in the future that were appreciated very much.

My wife has spent longer on hold with American Home shield than with Comcast cable. Regardless of the time or day of the week, no one answers the phone in less than 45 minutes. My payment doesn't go through so they just drop the coverage without notification. I moved back in March and have not been able to talk to anyone in order to change my account address. Bottom line, answer your phones and pay attention to the people keeping you in business!

American Home Shield is fantastic. Submitting a claim with them is easy, and they’ve always been prompt in getting me scheduled for a service. It took two days from the time I made the call to the time the guys got here. They were great and they fixed the AC right away. But in my most recent claim with them, I ended up cancelling the service because I filed a replacement for my actual appliance.

Our home is not getting any newer so I was afraid that things would be going wrong with it. My sister and friends recommended AHS. They have it too and they were very satisfied. I got it and we have it now for seven months. When my ice maker was out, I called AHS and they got in touch promptly with a repair service. The technician came out, had to come back and see what was wrong with it, and then he said it was going to take a new ice maker. He didn’t have one with him. It took five days and then he came back and put a new one in. I was very satisfied and all I had to pay was my deductible.

I'm very satisfied with American Home Shield. Submitting the claim for our hot water heater was very easy. I did it over the phone. The contractors were excellent, very timely, and cleaned up all their mess. I was very happy with their service.

We’ve had American Home Shield for years, but I’m really disappointed with my claim for my refrigerator. We told them that they were just placing one part of the refrigerator after another and some of them twice or three times. They said as long as they could fix it, they were gonna fix it. It’s $75 every time they come out and that’s been like every other month. It was like giving us the runaround, sending us from one person to another and then it comes back to the same person again.

I’ve stayed with American Home Shield for a good many years because I don't know when an issue is going to arise and it’s been good with them. They took care of anything I had a problem with. Two years ago I filed a claim regarding my garbage disposal. They had a gentleman come out and look at it. He said he couldn’t repair it so they went ahead and replaced it for me. The technician had one with him. Also, I had an electrical issue with my panel box at home when a circuit breaker malfunctioned. Technicians came out and took care of that for me. I’ve recommended American Home Shield to many people over the years and they went with them too.

American Home Shield, for the most part, have been there when I needed them. There was one incident where their response was a little slow and there's miscommunication but it eventually got resolved to my satisfaction. AHS has been pretty good to me and I anticipate another year of good service from them. Submitting a claim with them was easy enough and pretty simple. It's not really a chore to get on the website and request a service. Also, they have always sent top-notch technicians. I have never hesitated to let any of them into my home and as long as they continue to do that, I'm not going to have a problem with them.

Our experience with American Home Shield has been very good. We had good and very professional interactions with the AHS reps and the people they've sent to our home. The only thing is that I wish our quote wasn’t too much. I’d recommend them still.

We've been using American Home Shield for a couple of years now and we're very happy. Our microwave was going out and they replaced the part for it. My wife submitted the claim through automated system and it wasn't bad but it wasn't easy. The contractor was very nice. He came and kind of messed with it, then he had to order a part. It was five days before we got the part in, so it wasn't bad. Now, the microwave hasn't been cutting out and it's doing perfectly. Overall, they're very professional.

When I call AHS, I get a response and the people that they’ve sent have always been exceptionally good. Recently, we had a guy check our air conditioner because it wasn’t working. I went online to make a request to AHS. Then I called again because my husband has a heart condition and he can’t be in any heat, so I let them know that it was going to be bad if we didn’t get something right away. The person called me that morning and they sent somebody out by 1 o’clock in the afternoon. The contractor that they sent explained exactly what was going on, did his job and cleaned up after himself. I really like American Home Shield and I'm glad we have it. We’d love to have the contractor that they sent last time back if we need service again because the guy did such a good job.

My heat pump stopped working. It took almost three months to get the claim approved but was handled eventually. When the repair company first came out, they took out the fan to see if they could match it. And so after a month, they finally gave up on that and went back to American Home Shield and said "We can’t repair this. We probably need to replace the unit." And then there was a disagreement between them and American Home Shield as to what should be done. AHS wanted the entire heating and heat pump to be replaced but the repair company said that they only needed to replace the heat pump. So we finally got that resolved and they just did the heat pump and some type of a coil on the furnace. There was a three-week lead time to get the parts shipped but it was actually done in two. It was done during the winter months so it wasn't that big of a deal. It didn’t affect heating and cooling and I was able to maintain it.

My dishwasher panel got a jolt and it went out so I had American Home Shield repair it. Also, my refrigerator's ice maker and door flap yielded and after so many years, it went bad so they put on new parts. The contractor thought they have figured out what the problem was and fixed the ice maker, which was supposedly fixed when they first came to diagnose everything. Then one of them said, "It should be making ice within an hour", but four hours later it didn't make any ice. I called them up and the guy said they'll order a new one. He took my call on a Friday at 6:00 PM (he was at home and he was nice about it), and then he came on Monday and they ordered the parts that same day. Everything's working great.

On June 12, 2016, I used the AHS online service request mechanism for a broken kitchen faucet. Almost immediately, I received a confirmation of the request and assignment of a service provider. When I checked with that provider on June 14, they had not yet received a work order. I attempted to contact AHS directly, but after 30 minutes on hold I gave up. Also, the online AHS chat does not work at all. As of June 17, still no work order or vendor contact. Online AHS has no status for my service request. Writing this review while on hold (again) with AHS for 20 minutes. This experience reflects my attempts from earlier this year to investigate coverage for an ice maker. I recommend using First American Home Warranty instead.

My oven has been broken for over a month. It is excuse after excuse on why it cannot be fixed. I have asked for a manager on 4 different occasions and there is never one available. I am so done I am buying a new oven and cancelling my warranty.

I first placed a request for service over the phone over a month ago, and the only thing that has taken place is me paying $150 to two technicians - one very polite and seemed to know what he was doing; the other rude and somewhat short of the ability to say the truth (but this is a story for another day because my home camera captured all he said didn't take place!) I am about to write-up a comprehensive brief about my experience with AHS but, for the sake of the customer service lady I talked to yesterday, I'll give it another weekend before I warn others! NOTHING that they promise is yet to happen but one thing I know for sure is that I've paid two of the $75 service requests, and my monthly premiums apart from staying on the phone for almost an hour before anyone comes to help!

I had the worst experience ever in my life with this company. My AC broke on 12th of June. Opened service request. 2-3 days still nobody calls me. The contractor company does not pick their phone, nor responds. I tried to call the emergency line on the contractor company. They told me if it is via American Home Shield I have to wait. I then tried to connect with AHS. Guess what? Nobody takes me seriously. Even more no place on the corporate site of AHS to file complaint... Worst company ever.

When I first called and expressed interest in purchasing a home warranty through American Home Shield, I spoke to the customer service representative who was informing me about the warranty program. AHS customer service made it seem like it was way too good to be true. (Paying only 100 dollar deductible and nothing else for service calls unless it's kitchen appliances at that time it will be a 3000 dollar limit). So feeling unsure about how good it sounded, I asked this gentleman probably ten times if I would be paying any out of pocket expenses for AC, Water Heater etc. to the point where I knew that he was probably annoyed. He kept reassuring me that I would not pay any out of pocket expenses any more than the 100 dollar deductible. Well I signed up, and felt very optimistic, and thought that I was dealing with competent people who knew what they were doing.

I have a problem with my Fridge again. For recall when I contact American Home Shield, they said contractor will call me in 24 hr to make an appointment but not. So I made a call and they said service person can come anywhere between 1 p.m.- 5 p.m. and should be there. I requested to call me before 30 min. At first they didn't agree and again reached American home shield then they agreed. On the appointment day person couldn't wait for 2 min. when I asked to wait and that is at 4:45 p.m.

The contractor that delivered and installed my replacement washing machine arrived on time. He installed the new machine and answered all my questions. He took the time to explain everything about the machine and how the warranty worked. I was very impressed with his professionalism.

Every experience I have had with American Home Shield has been great! I am embarrassed to say that most of the time, it is an easy fix that I should have known how to do myself, but love having that peace of mind that AHS will be there if something goes wrong! The contractors sent out are always on time and very knowledgeable.

I contacted American Home Shield on Monday, the 13th, and requested service on our 2 a/c units at our home and guest house. I waited approximately 30 minutes to talk with a representative and finally my information was taken by a computer. I called again on Tuesday to verify there was someone coming to repair BOTH of our a/c units, and again I had to wait approximately 30 minutes, but I was able to talk to a customer service representative. She verified I did have a customer request to repair 2 a/c units, and the repair company, AirNow, from Memphis would be contacting me tomorrow. The tech called from AirNow and told me he would be there tomorrow between 3 pm and 7 pm, and we had to turn off the a/c for at least 6 hours prior to that. I questioned him regarding this due to the high heat and humidity we were having, and he curtly said that if I did not do this I would have to wait for another appointment.

I usually set up the appointment with American Home Shield online, and hear within a day or two. The contractors have been helpful for the most part, but there’s a couple of them that could do better. My last claim was to get a toilet fixed. I had to call the same contractor out here three times because every time, he was just fixing one piece instead of all of it. He was frustrated with me when I called him back It was 30 minutes after he had left because it was the first time we had used it after he had left. But he did come back that same day. He said that they had already closed the ticket so he was going to try to make me call American Home Shield again and I told him that I’m not paying for him to come out here again when he was just here 30 minutes ago.

We have a plumbing leak in our house and filed a claim online through American Home Shield. Their contractor told us when they were able to come out, and then they took care of everything that we needed to have done. They were very efficient and everything went great. We’ve had a very good experience with American Home Shield. In fact, we just bought another house and we have AHS warranty on that house, so I think that says a lot.

My air conditioning had gone out so I filed a claim with American Home Shield and it was very easy to do. I was not present for the appointment, I was out of town, but they allowed my neighbor to come in and meet them. Then they called me on the phone to give me an update and let me know what was going on. The AC unit works great now but they made some recommendations that were unnecessary, such as the power surge for it. After talking and doing some research I felt like they were just trying to get money out of a single woman.

Submitting a claim to American Home Shield was weirdly easy and straightforward. I usually go to their website, push a button which is main category I have an issue with and hit submit. Then, the people who get assigned to my claim immediately call me an hour later to schedule a visit. The most recent one I had was with plumbing. The bathtub tub faucet handle wasn't working right and a guy came out and fixed that. The valve that's underneath the sink was loose as well and he re-tightened it and was able to resolve the issue. Everything's working optimally as I expected since the repairs have been made. I've had a lot of warranty programs and this, by far, is the easiest I've ever had gone through to use. However, they need to cover some more stuff. I could use whoever they have on the back end to get people to call so promptly. I need that for a lot of other things I need to do in my house.

I had a problem with my stove before and submitting a claim with American Home Shield was easy and perfectly fine. It's how it should be. The contractors were very professional and courteous. But last time when I requested for a service for my shower not working properly, I never got a call back from the person who scheduled the appointment. I tried to call the plumber but nobody called back. Other than that, it was a quick, easy and very good experience with AHS.

The heat exchange went out on my furnace unit so I submitted a claim to AHS over the phone and it was easy. They did a really good job all across the board. They were professional and prompt and I was very happy with it.

My washing machine broke and I submitted a claim to American Home Shield. The process was easy, I just did it online which is the most efficient way. Then they called me to set up time. They had offered earlier dates but I couldn’t fit that into my schedule. They came out at my earliest convenience so they were very accommodating. The first repair was fine and then it broke again so I had to put in another claim. When they came out this last time to fix it, the contractor was professional and courteous. They just had to order the part so he’s coming out tomorrow to finish the job. They were lovely and I like them.

I called American Home Shield and the technician that came to fix the furnace left me a note that said it was wired wrong. Although it was fixed and covered by AHS, I was very unhappy, so I wrote them a letter asking for my $75 back.

AHS and their contractors are very responsive. They work to get the job done even if it takes more than one time. I recently had a microwave go out but the part was no longer available, so the entire microwave was replaced at no additional cost to us. Generally, their work was very good but with the heating and air conditioning system we have one contractor that comes out regularly, R & M Heating and Air Conditioning, and he's exceptionally good. However, sometimes trying to call and get through to a representative can be quite lengthy and almost to the point where you want hang up. But so far, my experience with their contractors have all been very positive. Having AHS is very good value for the money one pays.

The person (Only the Best LLC - Coulton's appliance repair) was the best repair person ever sent to our property. This experience still stands out to us. Clean, professional, energetic, and extremely capable.

I called AHS after my clients were getting nowhere by trying to have their water heater looked at. The Seller of their home they bought them a 1 year warranty for $520. When they called to have a service company come out the repair company said they had to wait until it stopped working completely, it was okay if it leaked or didn't provide hot water all the time, they would be wasting their time and $75. They put up with the leaking and not getting proper hot water, then their heater went out 7 days after their warranty expired. They called to ask if the company would still honor the warranty after it had been only 7 days but were told they had to renew at almost $700. I called because my clients have gotten very poor service and get nowhere when they call. I spoke with the very same rep named Rashelin that Nicole of Burien had reviewed about on 6-9-2016 who also disconnected me while I waited to speak with a Supervisor.

We have made a few claims through them now, and even when they get the job done, the results are barely satisfactory. Our latest repair request has been a complete nightmare though. We've been attempting to get our dishwasher fixed for 6 weeks now, and AHS has run us through so many hoops that we could have paid for a new dishwasher if we were paid minimum wage for the hours we've spent on the phone dealing with their lies. I say lies because their customer service reps have consistently lied to us rather than deal with the problem.

I am a disabled veteran with ongoing medical conditions which are exacerbated by heat and humidity. Yesterday, my A/C quit working on 100+ degree day. I submitted an online request for service and was dispatched to an unresponsive contractor (I called the contractor's number 10 times in three hours and no one answered). Then, I called AHS for assistance and was told the contractor had tried to reach me but I was unresponsive. I informed AHS that my phone was by my side (like it always is) and that I had not received any calls.

I have been with AHS for over 11 years. Each year except one year AHS has sent an Air Condition Tech to work on my unit. As of today, my unit is still broken (of course each time it's something new). I have had to replace my hardwood floors twice which is very costly. Year To Date - I have paid $6,500 for AHS's warranty which does not include the multiple service fees.

In late May I called about air conditioning not working properly. A company came out, the guy added Freon and left. Less than a week later, the A/C is leaking water in my ceiling. Upon inspection I find the pan filled with water. Called again because original company refused to return. Second person is dispatched a week later. He said the drain lines were clogged, so he flushed the drain line and left. The next day, pan filled with water. Called AHS every day thereafter for service. Another week has passed and there's no one for Expedited Service. I'm in the attic with Shop-Vac removing 2-3 gallons of water 2 to 3 times a day. Not to mention secondary damage to my ceiling. Just got a call stating someone will be out next week Tuesday. Today is Thursday!!! AHS is only as good as the contractors they hire and at this point the contractors in Metro Atlanta SUCK!!!

We have called American Home Shield for our stove repair, as well as our Air Conditioner. We have been very pleased with all the services.

I completed my service request online. Within 48 hours someone called to schedule an appointment. The guy came, very professional, completed the work.

When our A/C failed at the beginning of this summer, with temps in the 90's, we contacted American Home Shield to send out an A/C repair person. After numerous messages and attempts to contact the person they designated to take a look at our A/C, they never called us back. We have a small child with asthma that we have to strip down to her underclothes and lay wet, cold clothes on her just to keep her from getting too heat stressed. This has been going on for 2 weeks, if it continues and we end up with our child in the hospital, we are going to hold American Home Shield liable.

American Home Shield is probably the #1 home warranty in Arkansas. I have friends with other warranty company and the repair time is unreal. Once a contractor comes out and evaluate the problem, he must get approval which might take days. AHS have same day approval.

My dryer went out. I had to wait several days just to get visit. Once contractor came out, he just told me approx. 2 weeks to get the part. This is unacceptable!! Then I have been trying to call directly to AHS. I have now made over 3 calls. No one answers. I have waited over 35 minutes on each call... STILL NO ANSWER JUST GET STUCK IN QUEUE!! Again... so ridiculous!

We have American Home Shield as a home warranty company for our investment property located in Phoenix, Az. As everyone knows it gets unbelievable hot in Phoenix during the summer months. The Ac of the property was originally making a loud noise and we placed a service call on Friday May 27th. A contractor was sent to the house on Tuesday May 31st, this property is a 2 story townhouse and the contractor didn't bring a ladder tall enough therefore he left promising our tenant he would be back within the next couple hours with a taller ladder.

I submitted a claim over the phone for my air conditioning to AHS. The technician that they sent was fine. Since the repair, I think it's fine. However, I'm still a little nervous and cautious because last summer, my air conditioner went out, and someone came in and fixed it. And then it's still messed up this summer. So I'm waiting to see if it's gonna be okay. But, I'd recommend AHS.

AHS never has anything in stock when I try to order. I have to end up going in a store, purchasing it myself and then be reimbursed, and it takes two to three weeks to get my money back. They also need to get more stuff in the warehouse like different brands besides GE so I won't have to go out and buy one and then wait for my check to come. I got everything mix-matched because that's the way it is in my house and I want it to be uniform.

I filed a claim to American Home Shield recently about a filter pump on a pool. I was surprised that part of it was accepted and part of it was rejected. We upgraded to a different type of pump and it seems to be, in terms of electrical usage, quite satisfactory. We had to pay quite a bit more than what they gave us for the old pump.

I recently submitted a claim regarding my oven and the process was easy enough. The AHS representative was good. She gave me a number and told me who they’d be sending out and told me that they would contact me, and they did. The contractor was a very personable guy. He came in, worked, fixed the problem, and he went on his way. He knew what he was doing and he explained to me what happened to my oven, so I understood what they did. And then unfortunately for me, we found out it wasn’t fixed. In a couple of days, it ceased working again. Now that time, it took him a while to understand and they were in for another claim so they came out again and they had to order a part. It had to take us about a week. Once they got the key part in, he put it back in and everything’s working fine now.

I filed a claim once with American Home Shield and it was easy. The contractors that have been sent were very professional and nice. They did what they were supposed to do. I’m very pleased with American Home Shield.

My most recent claim was for my dishwasher. I spoke with someone from American Home Shield and they were very helpful with me. They sent a person out here, but they couldn't fix it. They called me back and from there, they told me that they would replace it. There were two men that came out here, and they put it in and ran it for me. They were very courteous and then left after it was all done. They treated me fantastically. And the dishwasher works very well.

Our garbage disposal was just not working. We called American Home Shield to report the problem. A contractor contacted me soon after. He was on time, even letting me know his distance and arrival time. He was on time; quickly diagnosed and resolved the problem. I was further impressed when he made several suggestions on ways to avoid the same problem in the future.

AHS is so reliable! We recently had some plumbing issues and the repairman answered the call in a timely manner, fixed what was wrong and left things as clean as he found them. We are long-time customers and have always found your Customer Service to be excellent.

Nothing but good things. Easy to make an appointment, quick response, and issue was resolved quickly. Contractor explained and answered any questions that I had, and gave tips on how to do preventative maintenance.

I have always had very fast response times whenever I have had to call for service. The contractors have been good also.

Adam at Insane Air was professional and neat and clean when he arrived at my house.

American Home Shield has very professional and courteous customer service. They take the calls and quickly get the trouble call sent out to a service industry to get the issue resolved.

AHS uses great contractors to fix basic problems I've had over 30+ years, and is a great way to budget for unforeseen repairs to major home components.

I had another home warranty company in the past. The service was not acceptable. I did an online search for reviews and found American Home Shield to have many positive reviews and very pleased customers. I have been a customer of this firm for many years now.

Outdoor ac unit making a loud noise. The ac technician Sam ** from Total Air Care came out and troubleshoot and found my ac fan motor was bad and replaced it immediately while on-site.

I have had AHS for about 11 years on and off. I have had nothing but trouble with them. The latest is my AC unit. I am going into my 3rd week without air. They sent a company by the name of Summer Breeze to repair the air. After threatening to write to the President I finally got them to replace the compressor. Summer Breeze was at my house yesterday for two hours. They never came inside the house to check the thermostat or the fuse box. Nothing. When I got home after 6:00 pm I had no air. I would not recommend AHS or anyone in Metro Atlanta. Do not use Summer Breeze. The Tech crossed wires that caused the breaker to keep tripping. I had to pay another contractor last night to reinstall everything.

I called in the problem at 5:30 p.m. on Tuesday and was told the wait time was 10 minutes. I was on hold for 30 minutes and hung up. Dialed back and asked for the billing department and waited 5 minutes. I told her I wanted to cancel my contract as no one answered the other number. She said there was a storm in Texas and all the calls were taking longer than usual. She talked me into keeping the contract and after another 5 minutes scheduled a contractor to make the repair. She said I could call him and set up an appointment. I called him and was told he could not get out until Friday noon. I explained that the garbage disposer was not working and that the dishwasher could not drain as the sink was plugging up due to the garbage disposer not working. He said "sorry" and hung up. I spent the next 45 minutes trying to cancel that order and get another contractor but the office that handled cancellations closed at 7 p.m.

American Home Shield did great job for us. We had a leak in the water pipe and my wife made the claim. The contractors came out in a timely manner and fixed it and my wife was happy with them.

Water was dripping out of the drainpipes from the side of the house. I submitted a claim online and AHS sent an email saying a guy would be calling me to come and check on the problem. It turned out all that was needed to do was to replace the valve on the water heater. The technician was wonderful, very knowledgeable, polite and respectful. It took a couple of weeks to get somebody scheduled to come, but the guy was excellent.

Submitting the claim to American Home Shield has not been a difficult process at all. However, they don’t have enough businesses that they deal with here that they can get somebody out ASAP. If you call on a Thursday or Friday, you don’t have to worry about expecting anybody until the following week. We have to give the people a 24-hour notice for someone to be able to come out. But if you’re paying for a service, most of the time when something breaks down, then it is an emergency and you want to try to get it up and going ASAP. They don’t seem to be very considerate of what the customer is having to deal with. They need to revamp whoever they have taking their calls. If I'm paying for a service for myself, I would like to receive a quality service. I can call any other local company here and they’ll say we have 24-hour round the clock if something happens, then they’ll come out. AHS should get with some of those people.

Had home warranty to cover air conditioning. When placed claim it was denied due to dog peeing on outside condenser unit. I do not own a pet. They claim it is not normal wear and tear. I have two units and the other works just fine and looks the same. HOME OWNERS BEWARE!

I put an order through their online service request for water leakage and also my water heater working all the time. The guy came over and said the work order has been placed only for water heater and nothing else. He spent about 5 minutes and I paid the 100$ service fee. I called home warranty several times, complaining about the service charge without actually any service done. After wasting almost one month of my time, energy and money, I figured out that it is not covered under American Home Shield.

I have been waiting for 2 months to get my A/C system repaired properly. I have had 3 different contractors work on my unit and perform some of the repairs to fix my unit. The unit is still not working properly and the latest contractor said that it is not covered under my warranty because it was modified. My contract specifically states that modifications are covered and American Home Shield is giving me the run around about why my A/C system is not working. They keep referring to the fact that one of the contractors mentioned a part in my furnace may or may not be functioning correctly which has absolutely nothing to do with my A/C system. I am familiar with A/C systems because this is what do for work.

It was very easy filing a claim with American Home Shield for my refrigerator to be fixed. They fixed something else before too and were very quick and professional. The guy got the job done and the thing's working great now.

My claim with American Home Shield has been pretty much what it's been for the last couple of years. We have them for about 10 years now and when we started with them, they were outstanding. The people got back to us right away and stuff got fixed within 24 to 48 hours. However, I had a pump on my pool equipment go out recently, which was age related, and the pool sat there without a pump for close to a week. It took two or three calls to get a contractor to respond and then he showed up on his own time and got the pump fixed. I've talked to AHS several times about finding somebody new in the area for pool equipment and that there are several other reputable dealers, but they still seem to want to stay with STP Aquatics.

I have been an American Home Shield customer since 2009. Up until the past two years my service was great. I own multiple home and AHS is on all of them, but the AHS no longer want to repair anything. When I call them I wait anywhere from 30 minutes to a hour and half to discuss my service request. My most recent issues is with the AC contractor Trinity Heating and Air located in Eclectic, AL. The temperature in Alabama ranges from 90 to 100 in the summer. They have been out to fix the AC in one of my rental properties three times without fixing the problem. The heat is so bad I have had to put my tenant and his family up in a hotel.

Our payments for the previous year's coverage were set up thru a banking bill pay system – on 4/7/2016 a payment (of $60.60) was delivered to AHS which was an overpayment, but we forgot to cancel it; on 4/12/16, I made the payment for the entire 2016 contract using my credit card. It was verified by the sales rep at that time that the overpayment had been received & he said "it would be returned to me". Since then I have made nothing short of 5 phone calls – each time they tell us that they can see the overpayment & it has been processed & we will be receiving a refund check. To date that has not happened & I'm running short on patience – each of those 5 calls have taken well over an hour EACH time! Enough is enough. My next step is I will be going to the AG of TX as well as the BBB!

Excellent efficiency in setting up, contacting a contractor, effectiveness of the contractor and solving the problem. That's how it's suppose to work.

Our experience with American Home Shield has been great. I recommend American Home Shield to everyone! Our last technician for our ancient washing machine not only arrived the next day, but found the problem, and went and picked up the part the same day, came back and fixed it. He did a great job, and I'd use them again if I ever had a problem with our washer or dryer.

I had to wait too long to get a repair on my dryer. The service man from the company AHS sent, Pro Appliance, did not seem to know what to do and had to call his supervisor both times that he was there. When it was finally fixed he did not replace the control panel correctly on top. After waiting 2 weeks for repair completion, now I have to wait again for him to come back but getting someone from AHS to authorize it takes hours on the phone. I have had it with both companies.

They were very prompt, courteous, and knowledgeable. We would not hesitate to contact/use them again.

I would say the A/C contractor sent by AHS was efficient and prompt and resolved the problem quickly. The contractor diagnosed the problem and checked for freon levels and added three pounds of it for a charge to us of $25 per pound; AHS was responsible for paying $10 per pound.

We had a positive experience with AHS and the electric company vendor. Both were professional and punctual, and repaired the problem we were having.