American Home Shield Reviews

I'm happy with American Home Shield. Back when our AC was not cooling properly, I submitted a claim online to them. The tech from Key Elements HVAC, AHS' contractor, was very professional. We had an appointment on Friday but he called me Thursday night 'cause he was in the area and he was able to come out Thursday night. He good. He explained what was going on. He had to come back though because the system was frozen a little bit. Even so, everything seems to be working fine after the repair.

I flipped the air conditioner on one night and when I went down the basement on the next night, it was full of water. I called American Home Shield and filed a claim. The contractor came out and it was a line that was plugged up. So, the guy shot some air through there and unplugged it. The experience has been great with the contractors. You don’t have to wait and they’re usually here within a day or two. Also, their professionalism, level of knowledge and friendliness were good.

American Home Shield's online claims process was very easy to do and totally user-friendly. We submitted a claim when the air conditioner wasn’t working. I initially submitted the claim online and the tech came out and said everything was fine. But it wasn’t fine so I had to call back and they sent a tech out again. The tech said nothing was wrong the first time he came out, so that wasn’t great. Then he came back out and said, “Actually, something’s wrong. I told you this has Freon but it doesn’t have Freon. It needs more.” That was a little frustrating. He was just out yesterday and the air conditioner is all good so far.

My AC unit went out right in the middle of a heat wave. So, we put in a claim with American Home Shield, and it was Affordable AC Company who came out. And the guy weighted my situation and determined that it was the blower motor issue inside the AC unit. So, they ordered the control board that controls motors. And when they got that, they brought it back out to install it. But when they did, it wasn’t blowing like it should, and it was not even close to what it used to. So, it took them a week and a half to figure that out. And this is like 15 days at this point in the heat wave that we were going through because we had to also put in a new work order when they had that issue to get them back out here to figure out what was going on.

I called American Home Shield regarding air conditioning two weeks ago. There was a language barrier with the rep that I talked to and I had to speak to a supervisor so I could make myself clear. The supervisor was good and had Platinum out the next day. Platinum didn't really do anything. When I saw water leaking and I asked for them to come back, they said they would not be able to be back for eight days. I called American Home Shield and then ended up speaking to a supervisor who I was told would work on it. I got a text from American Home Shield indicating Platinum would be in touch with me in 24 hours sometime last week and Platinum didn't call until Monday. At that point, I spoke to the American Home Shield rep and they got a different person out.

An issue with our ice maker had been going on for a week before I filed an online claim with American Home Shield. Their website was easy to navigate. Then a gentleman came out to look at the ice maker. He spent quite a bit of time trying to determine what was wrong and ended up telling us that we needed a new ice maker. Before he left, he told us that they would get the replacement ordered and he would call me when they could install it. Then a week later, he came and put the ice maker in. Now, we have ice.

American Home Shield originally provided somebody from South Placer Heating & Air Conditioning to come out to work on the air conditioning problem in Sacramento. But they couldn't fix it, and they were supposed to send in a report that day. I called American Home Shield and communicated with them three or four times. This was over two weeks ago, and I've not heard a thing back. I feel like I'm getting a runaround. I have two accounts with American Home Shield. I've been a long-time customer, and it's very frustrating. I've used them in the past a few times, and I've always been satisfied. But with this, I'm waiting. I talked to one of their representatives again yesterday so maybe something will change in the next week. But overall, I'm satisfied with American Home Shield.

Our garbage disposal was not functioning, and the plumber AHS sent had determined that it wasn’t a garbage disposal issue. The outlet into which it was plugged was not functioning properly, so we called for the electrician. The electrician came out and said the outlet was fine. And he was able to then fix the non-functioning disposal. The rep I talked with at AHS was super in both instances. They have very quick response and are very pleasant and easy to deal with. I’ve been pleased.

United Air Temp came out to do my annual furnace cleaning, duct and air-conditioning check and the technician said that one of the capacitors was gone in my unit so he needed to replace it. They were already out here for maintenance and he said that if I call American Home Shield right then, I could tell them that he was already on-site, and he could go ahead and do the work. Since then, everything has been working perfectly. When I called in, the representative from American Home Shield was very helpful and prompt. She got me hooked up and talked to the technician to get the contract, the invoice, and stuff sent. So, everything went smoothly. The contractor was very thorough and I’ve used them for the last six years. It was a wonderful experience with AHS and I recommend them all the time.

When I call American Home Shield, their reps are so respective. They treat me like I'm their only customer. One afternoon, I submitted a claim to American Home Shield for a water heater issue. AHS head to get someone and they found Pruitt's Plumbing. They were around in 24 hours but then their tech had to drive up from Lake Havasu which was ways away. Still, they had the issue fixed within half an hour.

I had water from my air conditioner leaking throughout my basement and I went online to submit a claim with AHS. The process was pretty good and the techs from Pro Comfort Heating and Cooling came out three days later. I told them exactly where the leak was coming from and what I thought it was, but I didn’t know how to fix it, so they had to come out. And they did a good job. But I wish they would have come out sooner. I had some damage in the basement because of how long it took for them to come out. Other than that, the air conditioner has been performing well since the repair.

Recently, the fan on our air conditioning was not blowing. I went online and filed a service request with American Home Shield. The contractor they sent was very nice and he was able to figure out the problem and solved it pretty quickly. Since the repair, the unit has worked great. It was a very good experience.

I had to get six keys rekeyed and when I filed a claim with AHS, I had a good experience. I called them and the rep I talked to was really good and very persistent. She was contacting me when I was forgetting to even call, so it made it easier. The tech who came out was also good. He was fast and on time, too. He came here at the time frame that he told me he was coming.

We had an electric filter for our air conditioner. And we weren’t sure if it was working, so we wanted to get someone out there to see ‘cause we didn't know. We couldn't tell if it was working or not. We never used one before. I went online and submitted a claim to AHS and it was really easy. The contractors were good. They were really professional. But we actually decided not to fix it, and we just switched to a regular paper filter instead.

I replaced a request for service to a cooktop where the Glass top split. I asked before scheduling if a crack in the glass top would be covered because I didn’t want to pay a service charge for nothing. The appliance was still working and I was unsure they would cover the split glass. The glass split while cleaning the top. Nothing was dropped on it, which is what the contracted party claimed as their diagnosis. I’m upset because #1, that is not what happened. #2 I wouldn’t have wasted my money-which is why I checked to see if it would be covered before paying the service fee. I think AHS should pay for a second opinion or refund my service charge. I’ve used them on several other things and not had problems like I did today.

Updated on 08/05/2019: So again, there is no solution and I wasted my time calling you guys because now they are saying I have to have my problem transferred to the Appliance department because the plumber said it’s not a plumbing or water issue. It’s something wrong with the dishwasher. 5 technicians already! Time wasted off work! Because you guys can’t just replace my dishwasher and keep sending technicians! The spot that you see that is cleaned is to show that the residue always reappears even after cleaning the inside of the tub. Again I have pictures to prove that there has been no solution and they are just transferring things back and forth wasting my valuable time from work and getting paid.

I put a claim into AHS on 7/17/19. They gave me a company that was out of business. I called AHS on 7/18/19 and they gave me another company and they came out on 7/22/19 and told me that I need an evaporator coil and freon. Then the company called AHS and told them that I needed more than that and AHS denied the claim. I called AHS on 7/22/19 and requested an itemized list on the things that were needed and as of today 7/31/19 I have not received this list and I call every day and they keep telling me that someone would get back to me. And nobody gets back to me. What should I do?

American Home Shield does not have look out for the best interest of their customers. They care more about their warranty repair companies charging you unnecessary out of pocket expenses. I will not be renewing my policy!

I was satisfied that the situation was resolved and that the appliance was repaired.

I placed a service call for my very noisy refrigerator. My first company never came out to look at my appliance and so I had to call back in and sit on hold to get another company assigned. Once a new company was assigned and they came to my house I made them aware of noises it was making. They told me that the compressor and ice maker would need replaced and are going to die soon.

Don’t go with this company. Wasted a lot of my time trying to get back money they owed me. They will just give you the runaround and hope you go away. They basically stole my money and won’t return my call to let me know when I can expect it refunded.

I reported a water heater leak issue on July 22, 2019. After (3)30 minutes calls and (1) no call, no show from one of their contractors, 5 days later(July 27, 2019) they were finally able to get someone to come over to get check the water heater. During the visit, the contractor told me that they needed to replace the water heater which it was no big deal since it's covered under the warranty and they told me that AHS would be contacting me within 24 hours. 24 hours went by and no call from AHS.

I had a problem with a pump on my pool and after I made a claim online to American Home Shield, the contractor was here the next morning. He had the parts on him so, he was able to fix it that day. The work was good and very quick.

I've never had any problem with American Home Shield and I recommended them to somebody last night. Filing a claim with them is easy and they get someone out as soon as possible. I've been dealing with Universal Appliances for a while now. All of a sudden, after all of these years, everything wanna break at one time. The guy from Universal Appliances had tried to fix the microwave once but the fan still isn't working and it doesn't always get stuff hot. It works when it wants to.

We made a claim with American Home Shield to have our air conditioning unit repaired. The contractor contacted us within 30 minutes of making the claim and was here within 45 minutes of making the claim. He resolved the issue and there were no follow-ups needed. I used American Home Shield twice so far, and I was very impressed with the turnaround service. I would recommend American Home Shield.

I called American Home Shield about my air conditioner. The contractor came and there was good interaction. They looked at the air conditioner and it seems to be running fine.

Our power went out so I filed a claim with American Home Shield via the internet at work and it was easy. The contractor came out and he was fast. He reset the track on the garage door and he showed me how to do it a few times. It was a simple fix.

I logged an issue with my fridge and then an issue with my dishwasher. Two different guys came out, one specialized in fridges and the other specialized in dishwashers. Both of them were really awesome. When the fridge guy came out, the problem was very obvious to him. It was more about us being able to thaw the fridge out. And then he did like a physical for the fridge and he walked me through what he was seeing. He also gave me some tips on how to improve the efficiency, so that was really cool.

I had two different faucets that had issues. When you turned one of the faucets in the basement bathroom, the whole faucet turned but it didn’t turn on. You had to hold it at the base with a tool to steady it. Then the faucet in the kitchen sink was loose. I submitted a claim with AHS for that then they sent out My Georgia Plumber and they fixed the issues. But right now, I have a problem with two hot water heaters in the basement and if there’s ever a problem with the hot water heaters, I won't be able to turn the shutoff valves. I also submitted a claim with AHS to have that fixed and a tech came out. He sent me a bid to replace all the hot water heaters but I don’t think the hot water heaters need to be replaced. It’s just the shutoff valves need to be fixed. That was over the week of the Fourth of July and at this point, I'm still waiting for AHS to tell me what will happen next.

My garbage disposal just stopped working. I had done everything that the video suggested doing, but it didn't fix the garbage disposal, so I put in a claim with with American Home Shield. I did it online and their website was very easy to use. The person that contacted me was very polite, very business-like, and she got the job done. And DeHart called me the next day and was out that same day to try and fix the garbage disposal. He couldn't get it working either, so he replaced the garbage disposal. That service kept the day-to-day operations in my home going. My grandchildren is visiting, and so, not to have the garbage disposal working was kind of a showstopper for me.

Our refrigerator's freezer was frosting over inside. I filed a claim online to AHS and the contractor came out two days later. My experience with the contractor was positive. They had to order a part and come back. It took about a week overall and everything's been working correctly since.

One time, when I turned my air conditioning unit on, it was blowing warm air. I submitted a claim to American Home Shield and their reps told me within 48 hours, I would be contacted by a contractor. Bennett Heat & Air Electrical came out and checked what they needed to check. They asked me what the problem was and they told me after they got through that I shouldn't have any more problems with my unit. Since then, everything has been operating fine and I was satisfied. Overall, I had a good experience with AHS.

I called American Home Shield and spoke to a representative about a plumbing issue. The contractor who came was very nice, and took care of the problem. He needed to replace the cartridge. We had to help him find the water cutoff, but other than that, it was fine. He was very friendly and not a problem. Everything went great.

I don’t feel that I’m getting what I’m paying for. I’m with American Home Shield for as long as I have been living here which is 19 years. My hot water heater broke, and all American Home Shield came up with was like $300 and I had to fork out the other $807 out of my pocket. I feel like I’m just giving them all my money for nothing. When there's a problem and I call, I have to pay the deductible first which I understand. But should I have to cover the cost of the item to myself? No. So, right now I’m really contemplating whether I should keep it or I should just cancel them.

I was told that I had a decrease in pressure. There was a discrepancy between the high reading and the low reading. And top of that, it was time to get my unit serviced so I did them both at the same time. Filing a claim with American Home Shield was no problem. Fahrenheit HVAC came in a day and the work was excellent. I was impressed by the manner of the professionalism of the individual American Home Shield sent out. He actually owned the firm and wasn’t an employee, so there was a reason to be very professional about it.

American Home Shield had to replace the vent fan in the bathroom upstairs. We did the claim over the phone, and the rep we spoke with was wonderful. American Home Shield is okay. The only thing I don’t like about it is you’re dumped into a system where it’s voice messaging. Then, they keep asking you the same question over again, and they’re still not giving you the option that you need. And if you say what the problem is, if they don’t have that in their system, it doesn’t recognize what you’re talking about. And then it takes a minute to get to a live person. My computer does not work all the time. But when I go online, I have a problem with it. It probably needs to update. Other than that, I'm happy with the experience.

We came in and the air conditioner wasn’t working. We called AHS and the contractor they sent out was prompt. He was efficient and he described everything that he was doing. He got the job done and we had no problems since then.

We got American Home Shield when we bought our house last year. Everything that we've experienced so far has been great. They sent out Arizona TradeMasters when we were having issues with our air conditioner. They came out and checked the part of the air conditioning system that another air conditioning company thought there was an issue with. After the inspection, Arizona TradeMasters said there was no issue and that the part was okay. Everybody was great.

I called American Home Shield and spoke to a representative to have my air conditioning checked out. Submitting my claim was easy and the person to whom they assigned my claim to was very quick to respond. Sometimes, the people they assign my claims to aren't as quick to respond, but this particular person was. Since the repair, the AC has been great and everything is going well.

I always call when I have a service request and American Home Shield's reps are fine. When my tenant had a heating and air system issue, a service was scheduled and a technician came. He was wonderful and he went above and beyond. He was there in a timely manner, was very thorough and did good work. The unit is up and running and I'm praying it stays that way. We're satisfied.

I had an issue with the bathroom flush not working properly in two of the bathrooms. I went to the American Home Shield website and submitted a claim. I paid $75 there too. I got a text message and an email right away that they will be contacting me and that somebody from the RG Plumbing would call me and ask me when I would have time available. The contractor was friendly. The guy had been in our house before for some other issue. He was very helpful and got the problem fixed right away. Everything is working fine.

I had an issue with the air conditioner not cooling so I submitted a claim to American Home Shield online. It was right before the 4th of July weekend so it was kind of an unusual time and it took about four days for someone to come out. But the guy that came out was very professional and friendly. He went to work, got it fixed quickly, and all was well. We've had nothing but good experiences with all of our claims. I would recommend American Home Shield.

I received a totally outstanding service from AHS. I had a water leak and I had a $960 water bill. I called American Home Shield and my experience with their rep was excellent. They assigned Mr. Clean Drain to my claim and they said they would call within two days. Then I had the phone number and I called it. The owner picked up and he said he'd have somebody out here the next day. I'd give their service a 10-plus and since the repair, everything has been functioning greatly. All in all, I'd recommend AHS. They didn’t use to be good 15 years ago, but in the last five years, there’s no one better.

I have a hard time understanding most of the American Home Shield claims reps that answer the phone. I’ve had an East Indian and an Asian, and they have a strong accent. I work with a lot of Asian and East Indian doctors, so I know you have to try to get them to slow down a little bit. I’ve had a lot of interactions with their reps. I’m usually on hold for a good 30 to 45 minutes each time I call, which has been several times on Monday, Tuesday, and today. There were a lot of times the line just cuts off, and that was not fun. I’ve spent three days, off and on the phone, and on hold, and I've gone through this each day. I even called the plumber and their secretary submitted it numerous times, and it stays in some department that says she didn’t. And then it doesn’t show up, but it’s been submitted.

Our garbage disposal was leaking and my husband submitted the claim online. The contractors were wonderful because we got everything set up. They tried to get out earlier and they weren’t able to do it. They tried to get out in the same week. They promised me that if they got an earlier slot, they were gonna come Monday afternoon and they would call back. I thought it was not gonna happen but they actually did. They called me early on Monday morning and they were able to come out four hours earlier than what was really anticipated which was great. They were out by noontime on Monday instead of late on Monday afternoon which made my 20-something-year-old who was sitting at home on his phone, waiting around, really happy ‘cause he and the girlfriend had plans. I’m thoroughly pleased with my experience. It was easy and it went surprisingly well.

Crystal Air Inc. came out and they said that something was broken on the air conditioner. They replaced it but it’s still not working right now. It worked for about a week and then it stopped working again. We called American Home Shield to have somebody come back again and take another look at it. Nonetheless, I would recommend them.

I usually call American Home Shield when I submit claims. The reps at AHS have been very helpful and all of them have been very cordial. Although, I was kinda short with one of their reps because she was saying that the sink strainer is not covered, which didn't make sense, but it was not her problem. She was just telling me what she was supposed to say.

The AC wasn’t blowing properly recently and A-US Air Conditioning came out for it in a couple of days. The contractor was good and he was able to answer questions. It was a good experience with American Home Shield.

We had a couple of claims here recently, including a washer repair and an HVAC unit. All the contractors I've dealt with through American Home Shield have been 5-star.

There was a noise from my AC and I was worried that something was gonna break on it. I had an issue the first three or four times I called American Home Shield because the people I'd called to see if they use AHS that were around here, gave me the exact same phone numbers. I had to ask two separate times to talk to a supervisor to be able to find me somebody to come out. It took me a week and a half to hear back from AHS. I live out in the middle of nowhere so I understand where it could be somewhat of an issue, but not a week and a half worth of delay. When the contractor came out, they found out it was the vent underneath the house that was flexing and it was causing a thumping. It wound up turning out there was nothing wrong with the actual AC system. They were great. I'd already talked myself into getting the maintenance thing done and they said that I don’t need any of that so they were pretty helpful.

I had a couple of water closets that were running and weren’t stopping. I went online and put the order in with American Home Shield. And that was on a Sunday. Then on Monday, B & L Plumbing Service called me, and they were able to come out about five days later based on the schedule. They did fix the toilets but during the process of fixing the toilets, we had to turn the water valve off inside the house. That developed a little bit of a leak. So, then I had to call American Home Shield back to get the order updated to include the water valve turn off. That took about 10 minutes. But it got upgraded, and then the company was notified, and they were able to fix the water valve that became a problem when we turned the water off to fix the toilets. So, everything went according to plan.

I filed a claim over the phone with American Home Shield and the rep who assisted me in setting everything up was perfect. She did exactly what she was supposed to do. The contractors came out in a couple of days which was timely. There were three different guys 'cause they had to come out three different times. The first time, the guy just diagnosed the problem and he said he had to buy some parts. I went out of town for a couple of weeks so they came back when I got back. We discovered that the first guy didn't quite diagnose the problem correctly so we had to buy some additional parts. Subsequently, a third guy came out and got that done quickly and correctly.

We had an issue with my air conditioning and we called the American Home Shield people. They took my information and told me Rice Heating & Air Conditioning would be getting in touch with me. I ended up calling Rice. We need to get an easier one as the one I have jumps around and caused my air conditioning to keep running. The house didn't seem cool and when Rice came out, the unit was frozen and we had to put the thermostat on the fan. 12 hours or so later, they came out again and they had to put Freon in the unit. Their techs were nice but now my thermostat is still not working right. I’m still waiting for them to get back to me about getting another thermostat.

There was a time when my dishwasher was unstable and it wasn't doing what it normally did. I submitted a claim and the tech AHS sent showed up. He rand a few tests and he found the problem. I liked the way he took the dishwasher apart and knew what everything else was. He knew what should've been going on while he was talking to me and with me asking him questions. He solved the problem and everything was completed in an excellent fashion.

I do everything online when I make claims with American Home Shield. You just click “What do you need?” And you go order a home service. You click on home service then tell them what appliance is messed up. You give them a number to call and usually, within 24 hours they have already scheduled an appointment. You get an email like, “TrueAir will be out there Wednesday at such and such a time.” It's very simple.

There was an issue with my garage door where it wouldn't open. I went online and made my service request with American Home Shield. I accidentally put electric, but it ended being garage door instead. I love AHS' website. You don't have the wait time. There's always a wait time if you try to call it in. This was my first time using the website and it was awesome. The contractor we were assigned was great. Jim Hubbard and his daddy before him have been doing all the electrical work for me through American Home Shield for the past 15 years. With my garage door claim, we had to replace a gear in it. Overall, it was a great experience.

Our pool pump had gone out so I called AHS. We got everything set up. They told me, “Here is a company called C&J.” They came out and looked at it. Pool pump was out so we ordered a pool pump. They sent this guy. To remove and replace a pool pump is usually two hours, tops. But this guy that they sent was here for three days, nine hours a day and he had all of my pool equipment taken apart and it was all on the ground for three days. I asked the guy, “Have you ever done this before?” He said, “No, I haven’t.” I said, “So they sent you to my house not being an experienced pool guy. Now you can’t put anything back together.”

My garbage disposal went out and I submitted a claim online to American Home Shield. Their process was easy. I explained the issue to their contractor on the phone. I told them it looked like it was leaking out the bottom and that it may need to be replaced. The contractor was out the next morning. They had a cancelation, so I was able to get somebody out really quickly. The techs had a replacement in their truck and were able to replace my unit. I was up and running in probably half an hour. The replacement has been excellent since then.

American Home Shield sent contractors who were great and very professional. NW Sundance Services had been out twice and they were great. They helped fixed our HVAC the first time, and that was Hans, and he was great. And then somebody else came out to do some plumbing repair, and they did a good job. They were in and out of here.

I had a problem with the oven not heating up and not keeping the temperature. I went to American Home Shield to file a service request, and I did it over the phone. It was simple. Alpha Appliances was sent out, and the technician said they had a load of work that day and I was scheduled from 3:00 to 6:00, but he didn't get here until 7:15. It didn't take him long to correct the problem.

American Home Shield had someone out for a rekey. Filing the claim online was pretty simple and the contractor was out in day. They were friendly, professional, and did a good job.

The AC wasn't blowing out cold air so I filed a claim with American Home Shield online. It was super simple. It took about 30 seconds to do the whole thing, including paying the deductible. The contractor they sent out was super helpful. He said there was a small electrical problem that needed to be worked first. So, I got that taken care of. Luckily, I have filed a claim for that because it’s gonna be less than $100. Then, he came back out the following day and all the service was based on the original call. Everything is great.

I started back with American Home Shield because I was living overseas. Their online claims process has always been easy. I used it when my AC wasn't cooling. I submitted my claim on a Friday so I knew I wouldn’t hear from the contractor until the following week. I heard back that Monday so it wasn’t bad. Elite Heating and Air Conditioning was our contractor and they had to schedule the service based on their work schedule. After the repair, the AC has been awesome. Also, I didn’t see a mess in the house where a lot of stuff had been knocked around.

Our AC was not turning on. And it was like 85 in the house at night. I went online to file a service request with American Home Shield. So, I had someone call me within an hour or two of filing, and then Air Doctor AC was out the next day. The gentleman who came out was very knowledgeable. And he fixed the problem within 15 minutes immediately. When he came in, he pretty much knew what was wrong. My only complaint with it was that I had someone out previously for the AC, but I was like a week past their 60-day mark. So, I had to file a completely new claim for the same exact thing. Overall, I’ve had a good experience with American Home Shield. Every time I call, someone comes out and the problem typically gets solved and within a very reasonable amount of time.

OZ Electrical did my fans and they were fabulous. I called AHS for another claim, and I had my dishwasher and my icemaker didn't work. So, another contractor came and ordered parts of the dishwasher and icemaker. I had to leave and he called me about a month ago and said the parts were in. I said, “Good. It’s a rental property. They said they work with you guys all the time, and just call them and they’ll tell you when the house is open, and you can go in.” It’s on a beach and it’s a vacation property.

I called American Home Shield and scheduled a service call. The contractor came on time and he inspected the defect. He ordered the part, and came back and fixed it. I had excellent service from AHS.

We had just bought the home and unfortunately, we couldn’t get the oven to work right. And every time we turned it on, the entire house smelled like gas. So, we were concerned there was a gas leak or that something was discombobulated through the move and the inspection. I initiated a claim with American Home Shield online, and then I spoke to somebody. The contractor that was sent out was amazing. He was very helpful. He was very knowledgeable, very explanatory, and fixed the problem right away. He showed us everything, too.

I am not very happy about a lot of things with Express Appliances Services. The refrigerator problem is still not resolved. The first time we had requested to American Home Shield was in May, and that time, this refrigerator was completely out of order. They said they were very busy and it went on for one week. Then, the first guy came in and he said he would order the parts. So we waited for the parts. Apparently, nobody ordered the parts. He said the compressor is broken. Then the company says he is not certified to come in and order the parts. So they sent another guy. Another guy came and he confirmed that there is a problem with the compressor. He said, “You have to wait ‘til the order comes in.” It took almost more than two weeks. By this time, we are without refrigerator and all the food was rotten and spoiled.

After the third attempt by the repairman to resolve the issue with my clothes washer he notified myself and American Home Shield that it was un-repairable. This was on June 7, 2019. I have made 6 phone calls and two online chats over a 2 month period, all to no avail. The reps all claim to have it taken care of and that I will get a resolution in a day or two.... Well, it has now been 2-1/2 months without a washer! I have had an AHS warranty on various homes for years, now after years of premiums and only a few service calls over the years it is apparent they do not abide by their contract terms. At this point my intention it to take them to court. BAD, STAY AWAY. It is better to spend $600/year and get a new appliance each year than to play with these bozos. Good luck.

AC went out on 7/15/19. Tech came out two days later to say “the unit is fine, it’s just hot outside.” But that was only after working on the second unit for almost 30 minutes first. Asked for another tech so two days later he says the unit is old and needs to be replaced (which is probably true). No word from AHS so again I called them to ask for next steps only to be told they only accepted the report from the first tech and that a second opinion was required, really?? 3rd tech arrives and every thing needs to be replaced (compressor, coil, etc.). They will replace the parts at a charge of $1,100 to us! I pay for the “extra” package and yet they are paying $700 while we have to shell out $1,100, what EXACTLY does this warranty cover???? Here are my concerns:

I have been an AHS customer since 2015. I submitted a service request on July 9, 2019 for my central air conditioning. On July 17, 2019 a technician finally showed up to check my system and determined the compressor on my outside unit is bad. As of today, July 30, 2019, I still do not have air conditioning and I live in South Louisiana. This is the absolute worst example of customer service I have ever experienced. I will not be renewing my contract with AHS.

My ordeal started last summer when I started making calls in June regarding an AC repair that was not completed until September!!! I contacted the AHS warranty company, reported the issue. They connected me with a repair company, that never showed up the first time, and showed up 2 hrs late on the rescheduled appt. The repairman came and attempted to repair a part, that he realized AFTER installing was defective. He had to come back again, it's at this time they determined the unit was not repairable, and needed to be replaced. I had to pay for a new unit....fast forward to this year - 10 months into having an "alleged new unit" I'm having the same issue with the same part (coil) and now is leaking freon, thus the reason why my unit runs constantly and is not cooling. I spent 3 hours on the phone because I refused to hang up and believe they were going to call me back.

I have never gotten fast service. It takes 4 days to get anyone to come out for service. I am not sure how everyone else gets faster service, but I have never ever had that great experience. And when you call the phone number, you get the run around. I am currently trying to get the A/C fixed and it took days to get a technician out there and now a few more days to get it fixed. But wait, I can't get scheduled for the actual repair because the accounting department says they do not have the request yet the technician sent it in days ago. They do not know what the left hand is doing from the right.

Had a recent issue with my HVAC system. After paying for the annual warranty ($620) plus the $75 service call fee, the HVAC service provider tells me that I have a freon refrigerant leak (need 4 lbs to recharge the system). The provider lets me know that AHS will only pay $10 per lb of freon, but their retail price is $100 per lb of freon. Well I do not think that I'm a retail customer, as I have a AHS warranty and this is the company that AHS set me up with after I paid them $75 for a service call. You would think that there would be a pre-negotiated rate for AHS customers for freon recharging, but you would be wrong. If you do a quick online search for "freon refrigerant", you will find that the wholesale price is $10 per lb. What value does a home warranty provide, if the home warranty contracted service provider still treats me as a full-price paying retail customer? It's a total scam.

My microwave has been broken for over a month and American Home Shield will not do anything to fix/repair this. Run, don't walk and find another company that will actually follow through with their contract and fix your items in a timely manner. This company is a joke and it's only a matter of time before more and more people will come forward and report them for the scam they are.

Our garbage disposal in the kitchen sink wouldn’t turn on and we didn’t know what was wrong with it. I had to call American Shield and make a payment, then they sent out a plumber. The rep I talked to was great and the tech who came out wasn't here very long. Apparently, there were some food caught in the binder that goes around and he was only here for 10 minutes to fix it. He knew what was wrong and since the repair, everything has been great.

United Electric was sent by American Home Shield for the ceiling fan in the bedroom. They did fine. They arrived on time. And the fan is working fine. I’ve had good experiences with the contractors that were sent by AHS. They replaced the heat pump. Everything is fine after that with all the things they had done. American Home Shield has been good. I like it. It saved me a lot of money over the years. I’m happy with it. I have recommended the company, and I’ve gotten a few other people to get it, too. My neighbors have gotten it. My friends have it now because I’ve got it. And it keeps them from having to get all those extended warranties on all those products when they buy them.

The garbage disposal failed. It crapped out and it was leaking out of the bottom. The reps of AHS were very helpful when I submitted a claim. The contractor who came was fine. He was able to diagnose the problem quickly, and he had everything that he needed to replace the garbage disposal. So, he did it pretty quickly within like an hour. He put in a new disposal, and I haven’t had any problems with the new disposal.

I submitted the claim online and the process at American Home Shield was very good. JL Services called me and was out within the day. The dryer had major issues and the tech kept coming back and trying to fix it over and over again. He made approximately five trips out here to fix the problem. Every time I called him, he tried to make it correct. Finally, we had to get a new dryer.

The oven in a stove that I have went out. I submitted a claim online to American Home Shield and their site was simple to navigate. They got back to me within 24 hours and the contractor they sent was great. They just had to order parts and we had the repair done in a week. I'd recommend AHS.

My fan in my Sub-Zero had gone out and it was not cooling properly in the freezer side. The ice cream was getting a little soft. I submitted a claim online to AHS. I did it during the weekend, and I got an automatic email response, and then first thing Monday, someone called me to set up a time. The contractor came out that same week. He was quiet, efficient and narrowed on the problem really quickly. Once I gave him the symptoms, he was pretty sure he knew what was going on, and it only took him a few minutes to diagnose. He had a part that would work, and he installed it. And everything was fixed by the time he left. However, whatever part he used, it’s not as quiet as the original part. I could hear the fan a little bit more than I used to be able to. So, I don’t know if it’s not a manufacturer’s part or if it’s changed. The refrigerator’s 12 years old, so it could be an updated version. But, everything’s working great.

The air conditioning unit in our rental property was blowing out air but wasn’t cold. This is the first time we’ve ever had a claim. We’re new to the whole thing. I went online to file a claim with American Home Shield and I was on the phone with the tenants when the contractors came out. They said that he was very efficient, prompt and very polite. He got the job done very quickly.

The PRV valve had gone bad, so I got on to American Home Shield and reported it. I had to talk to a couple of people because there was a lack of communication in trying to get stuff straightened out. One thing that I found out was that when they noted the service request, they only put a leak in the house. And that caused the problem because when the maintenance person got here, all he had was leak. It didn’t specify what kind of leak, but fortunately, he had the part on his truck. But if he didn’t have it, then I would have had waited which would’ve been a problem.

My most recent claim with American Home Shield was for a plumbing type issue. They didn’t cover it because they said it was not the plumbing of the pipes. It was the faucet. It needed silicone around the bathtub faucet. I’ve used American Home Shield quite a bit and there have been two claims that they didn’t cover. Another one was I had a crack in my toilet and how the contractor wrote it up said it was from normal wear and tear or something so American Home Shield didn’t cover that. But for the most part, they usually cover my claim. They are reasonable and there are some things that they don’t cover which is standard with everything. Some of their reviews are not so good, but they did cover our microwave oven. That was huge for me ‘cause it’s a combo. Overall, I’m satisfied with them so I will keep them. I referred our neighbor to American Home Shield and I think my daughter is gonna get them too.

I like to talk to someone when I have a claim because the computer system sucks. It is inaccurate, and I gotta keep pressing zero. And then I gotta try to talk to somebody to actually get what I wanted done because the computer system is so unreliable. But with the repair, the technicians were pretty good. My washing machine took a little longer to fix because they had to order the part. But other than that, I have no complaints about them. My stuff is working pretty good as of right now.

I file my claims with American Home Shield online. The website is very user-friendly. I wish there was more area where you could ask questions or give feedback. But as far as submitting the claim, it’s very easy to do. AHS sends a text and tells you within 24 hours, if the contractor haven’t contacted you, you’re supposed to contact them. John T. Cannon Plumbing came out for a toilet problem I had. They had to come a couple times. The toilet wasn’t sitting securely on the floor, and it had black water coming out. And so, they had to change something that had corroded. Their service was very good. They’re very responsive and very fast to get out, and they were really professional.

There was a time when our air conditioner was not blowing cold air. I submitted a claim via the internet to American Home Shield but then the initial contractor said that they sent said that they couldn't make it 'til 8 or 9 days later which was unacceptable. I called back and AHS found a different contractor, Air Doctor, who came out the next day. The tech knew exactly what was wrong with my air conditioner and fixed the problem within an hour or so. He replaced something too do with the compressor on the outside unit and so far, it has been working fine.

Our AC unit was not working. I called American Home Shield and they got me in touch with somebody who came to my house and fixed it. The contractor was very nice and knowledgeable. He ordered parts, but the wrong part was sent so he had to reorder it and then we scheduled another appointment for him to replace it. It took about a month but I was on vacation in the middle of that. So far it is working now. I’m not sure about the heater because it’s just too hot so we'll see, but it’s good.

I had an AC issue and when I initially called American Home Shield, I had just found out from the news about Capital One and I was freaking out if my credit card info was also hacked. I called the overseas office and I if they could schedule the AC for me but I would call back to find a different way to pay because I was putting my credit card on hold. The three people I dealt with refused to do it. They said that I had to pay the service fee first. That day, it was like 113 degrees here in Arizona and I begged and begged but they could not do it. Long story short, I asked them to send me to the American office. In America, when I tell them it's 113 degrees, they will understand. If I tell them that Capital One has been hacked, they will understand. They can Google and find out that I'm not lying. So I was able to get sent to the US office and the people were able to help me until I was able to figure out about the payment.

We came home and the house was hot, and we knew something wasn't working. I called American Home Shield using their 1-800 number, and then they sent me an email. And I did the claim online. Atlanta Air came out and they were wonderful. They called first thing the next morning and had somebody out within 30 minutes since we hang up the phone with them. They got everything fixed. They were very informative and professional, and got everything done in a timely manner. They let me know that if anything happen in the next 60 days with the air conditioner as well, I should make sure I'd call Home Shield back.

We’ve been using American Home Shield for a number of years and have had no issues with them at all. One time, my ice maker completely stopped. Submitting a claim online for its repair to AHS was easy and in about two days AABCO sales came out. The tech from there knew exactly what was wrong, came in and fixed the issue. He was gone in 15 to 20 minutes. The ice maker has been working great since.

I submit my claims with American Home Shield online. Sometimes, I do it over the phone and the AHS reps have been very nice. I’d meet the contractors sometimes because I don’t want them going to my house when I’m not there. I did a claim most recently for my air conditioner that quit working. I can’t find anything wrong. I had my outside unit replaced last year, and it took like a month to get it going. And, then it started working. They wouldn’t repair. They couldn’t get it to break.

I submit my claims to AHS over the phone. For a while, one of my ACs wasn’t cooling correctly. I called AHS and The South Cooling came out right away. They came out twice ‘cause I do have two ACs. Our experience with them was excellent. AHS was very good as well. I'd definitely recommend them.

I had some problems with my water closet. They needed the new rubber sealers, and I called American Home Shield. The claims representative was very good and very kind. The contractor from United Air Temp was good as well. I called them, and he came within two hours. He told me what he did to rectify the issue. We talked about it and he told me what he was going to do then. Everything’s good. My experience was wonderful.

I went through American Home Shield's website for an AC repair and I didn’t know how much an issue it was until it was repaired. The contractor actually performed a thorough service on it. I’m amazed. My interactions with him were all very positive too. He was willing to work with me on my time schedule. I work so we had to do kind of a work-around. He was there on time and he was quick. He was only there for an hour.

American Home Shield's web interface was a ** show. I did eventually call and it still was. There was somebody I talked to who was in some foreign country and who couldn’t understand English very well, and I couldn’t understand them. The first contractor that American Home Shield had signed to me for my air conditioner wanted to come on a different day. It was not gonna work as I was gonna leave town.

We called AHS because one of our AC condenser units was leaking in the house. The reps were very helpful and very friendly. The contractors were great as well. They were very professional. They kept clean. They made sure he put his little boot covers on so he wouldn’t track any dirt and mud into the house every time he came in and out to work on something inside or outside. They worked great with me on working with my schedule. They were very helpful and giving me a heads-up when they’re gonna be an hour away. So, I had plenty of time to get home, to be there for them when they got there. I really appreciated their scheduling and their resources for that. Everything went as I would expect it to go. No problems, no headaches, and quick response. I’ve recommended AHS to my son who just bought a house.

The claims process at American Home Shield is perfect. Most recently, Climate King came out for an AC issue. My upstairs air conditioning unit had quit working where the air thing would come on but the fan wouldn’t turn. So I called American Home Shield to see what was going on. The contractor came through and was thorough. He figured the AC needed to be cleaned but it wasn't that. He needed to replace the condenser in it and he explained exactly what the issue was. He also showed me a few things, as far as maintenance and cleaning. It wasn't in-depth. He kinda pinpointed the issue in about 5 or 10 minutes. He wasn't here long.

I submit claims for service over the phone but I really don't like the representatives in many instances because there's often a language barrier and you're trying to understand what's going on. On at least three different calls that we made, we couldn't understand who was asking us the question. On top of that, I don't feel that they ask enough questions. In one of the calls, we kept trying to call the plumbing and when we paid the $125 to have the plumber come out, we found out that American Home Shield does not cover plumbing if they have to snake your drain by going to the roof. They should have asked how we do our drains – in the yard or on the roof. So we had to do that $125 because the people came out and we still had to pay a regular plumber.

I filed a claim to American Home Shield for my in-cabinet, built-in microwave which had to be replaced. However, I can't get a straight answer. My microwave is supposed to have been shipped on 7/25 for arrival on 8/5, and then they changed it to 8/8. Now, they’ve changed it to 8/15. The first one they tried to replace me with was a whole lot smaller than what used to have. They have fixed that, but I’m still waiting. Another time, my garage door quit opening and I submitted a claim over the phone to American Home Shield. They sent Epic Mechanical out quickly and they did the job right away. The tech who came was very professional and knew exactly what the problem was. He then got it fixed.

When we had a water heater leak, we submitted a service request online and it was easy. Also, the contractor who came out was excellent. He diagnosed the problem right away and told me the best way to fix it. He fixed it and out the door he went. He was really nice.

We normally call American Home Shield to submit claims and the reps have been good. The timeframe is usually for hours though, which is ridiculous. When our icemaker was cracked, they ordered a unit for it. They’re a good company to use.

Mister Plumber was sent by American Home Shield to service my toilets that were leaking. There were two people due to the number of issues. There was an issue with my garbage disposal as well. Those people did the work, showed me what the problems were, and fixed them. They were in and out in less than a hour. The toilets have been performing better. And they replaced the disposal altogether. Submitting my claim was a very easy process. I did it online, and I received an email confirmation. The website was to the point. It wasn’t complicated. Overall, the opportunity to book or to request service with American Home Shield is easy. The response is timely and customer service is friendly and attentive.

I kept getting hissing noises through the pipes and the gentleman that AHS sent was very informative, and it went pretty smoothly. He turned the water on in the places that I told him about, and he didn’t find any leaks. He said it could be a pipe that comes off of the water heater. We just had a new water heater put in several months ago and he said that the noise could be coming because of something that was going on with that particular pipe, and just to go in and kinda tap if it happens again to see if that’s what the problem is. But he couldn’t find any leaks anywhere. I’m glad he was able to fix whatever it was. I would definitely recommend AHS.

I recently had a problem with our air conditioner and I submitted a claim online for it, which was easy. American Home Shield got back to me that day, and the contractor they sent was wonderful and professional.

I just came from another warranty company and it wasn’t all that great. On the other hand, submitting a claim online to American Home Shield for my dryer was a piece of cake. I got a email pretty much instantaneously, and then a contractor contacted me the next day. He came out on time, diagnosed the problem, and went to get the part. He was kind, courteous and clean. He did a great job and the dryer has been 100% since then.

The man who worked for MSE Plumbing was great, very nice, but I’ve not had a good situation. I’m waiting for a callback today from somebody. When I first called a couple of weeks ago, I paid the $75 and then I had to pay it again. I had two separate issues and I’m having ongoing issues with both of those work orders. The lady who helped me the first time was really hard to understand based on the fact that I don’t feel she spoke good English. So, other than that, she was very nice and helpful. But the situation that I’m dealing with is very frustrating and I’m waiting for it to be taken care of immediately. But I had a hard time understanding the representative.

Everything had gone fine with American Home Shield. The technician repaired our refrigerator and did a great job. It had a broken piece and it was also leaking water in the back so it was like coming into the inside and freezing under the drawers. The technician had to take the part, fix it and put new pieces in. Also, when I open the door, the flap was broken and he replaced that too. The repair took a few days since he needed to order a part. He was extremely professional and friendly.

We’ve been very happy with American Home Shield. Recently, we went over the phone to file a claim with them for a leak in my plumbing. Advanced Plumbing came out 3 or 4 days after and they were very efficient. Everything was fine.

I put in a request with AHS to have our locks rekeyed. The locks on the door were from when the condo was built in '98, so they're 20-plus years old. The locksmith came out and he said that I needed a part. He he went out to his truck and didn't have the part. So, I went to the hardware store and I couldn't remember what the part was. I'd written it down but I didn't see what he was looking for, and I knew that time was of the essence, so I just bought two home locks, door handles and locks. Then, in addition to the 75 I paid American Home Shield for the rekeying, he charged me another 40 bucks to install the new door locks and handles. He said that American Home Shield wouldn't pay for the replacement of the locks and I owed him 40 bucks. So I was a little upset about that. I also paid for the door lock handle combinations. They had to slide them in and rekey those so everything was keyed the same.

I had a dripping faucet and when I submitted the claim online to American Home Shield, everything was great. It took two days for the contractor to come out, and he was in and out in 15 minutes. I liked the speed and the service when he was there.

My garage door wasn't opening and I called American Home Shield to submit a claim. Their reps were fantastic. They called me back and said that there would be a person contacting me within 24 hours. The contractor whom they sent was absolutely great too and since the repair, I've had no problems at all with my garage door.

I've had a couple of contacts with AHS but most of my transactions with them have been done online. It’s a pretty simple and straightforward process where you just go online, enter what the issue is, and there’s a couple of buttons on there to click on whether it’s regarding my pool pump or whatever the case may be. Then within 24 hours, they’ve got someone contacting me and they’re out within a day or two, if not the same day.

My air conditioner wasn't coming on one time and so I submitted a claim over the phone to American Home Shield. The rep was perfect and told me that a contractor would be out after at most two days. A tech from Pasadena Heating and Air came out to service my request. He came in and I told him what the problem was. He fixed the issue and everything has been okay since then. AHS has been outstanding as far as my requests go.

American Home Shield had somebody lined up to come out within the same day that I filed a claim online, and then that person cancelled. I was pretty upset about it, but that wasn’t American Home Shield’s fault. So, I called back American Home Shield and I explained to them the situation that I was in. I told them that the AC unit went out that morning and that it was 98 degrees and I had two little toddlers. The rep that I talked to was so fantastic. She went out of her way to make sure that another agent came and serviced the AC unit the same day because it was a dangerous situation. She was empathetic and called three different agencies in my area until she found somebody that could get out. It was five o’clock that day, so most of those folks were closing down. But the very next morning, we had somebody come out. So, it was within 24 hours of the claim.

I submitted a claim online to American Home Shield for my air conditioning and went through a super easy process. Within 24 hours, their reps got back to me. This is my third claim with the company and everything has been smooth so far.

When we had an issue with the garage door opener, the technician who came out was great and it has been working wonderful. We recommend American Home Shield all the time. We've had them for 37 years and we recommend them to any of our friends who ever buy a house or don’t have the warranty yet.

I called and did a claim at American Home Shield over the automated system, and it was super easy. I thought I had a leak, and so I called in a plumber but it ended up not being a plumbing related issue. So, my $75 was transferred over to an AC repairman, and it was handled by them. The plumber took a little bit to get back to me, but the AC guys got back to me within less than 24 hours. The plumbing guys went out of their way to help out and see if we could get my $75 transferred over to the AC guy. They were really helpful. The AC guys were also really helpful in telling us how to keep up with maintenance. We got a new thermostat and and the AC is running a lot better now. I recommend AHS all the time.

The fan needed to be replaced recently and I made a claim over the phone. The reps from American Home Shield were great. The tech from S&S Appliance came and assessed it, and said he needed to order a part. He had to order it through Viking, which is the brand of the refrigerator. It took a while to get the part in but they communicated regularly with me to let me know they were still waiting on the part. The guy that installed it was very nice. He showed up when he was supposed to.

The whole service was awful, the entire experience. Wait times on the phones, rude representatives and rude managers. If they weren't rude they sounded like they were on their death bed. One electrician came twice for the same issue, made fun of us because he thought it was the lint build-up in the dryer... it wasn't. It's still broken. Had THREE of my ceiling fans fall out of the ceiling due to poor assembly. Not covered by Home Shield. How the hell was I supposed to check that? I was under the impression that as what a warranty was for. I had four service people come and only one issue was resolved. Oh, and you couldn't change my # in your system so the service people couldn't even call to coordinate appointments properly. Truly a ** show from top to bottom.

It may be one of the worst bait and switch I have ever experienced. We waited for the people they recommended to call back for days and they never did. They then proceeded to tell us to get our own quote and submitted to them. We did. Then they wanted 7 other things and we did exactly what they told us. We had work done, per one of their managers, paid the contractor in full and submitted paid invoice as instructed. 12 calls later, still getting the runaround and now a decline. Worst customer service ever. Do not use this company unless you're prepared for the runaround. ZERO STARS if that was an option. They prey on the little consumer. Scam.

So according to a rep I spoke with, they send out a notification 60 days prior to renewing your plan. I wake up this morning with an overdraft because I didn't remember that they notified me 2 months ago. I take responsibility and accountability for my part. However, I wanted to change plans because I do not recall paying almost $700 for a plan. I did not have the opportunity to do that because my plan was automatically renewed.

Updated on 08/12/2019: Well I finally cancelled my AHS contract. No matter how many people I have talked to at AHS I could not get a straight answer as to why my yearly contract price has been nearly doubled for this year. I finally received a letter from AHS today dated 2/12/19. It stated they adjusted their product offering we had before as it was no longer available to me. There was an 800 number to call, but no reason why, no mention as to what the new price was and no reason for this increase.

Basically I bought a refrigerator with this insurance company. When my fridge broke I was supposed to get a repair service done however when they came to repair my fridge it was not even fixed at all so I asked for a replacement. Then they told me that it can't be replaced. This company did not provide the service they promised me. This company is very bad and I recommend everyone to choose another insurance company. Please.

They are horrible. My AC and well pump went (no water) in the same week during the recent NE heat wave in July 2019. Their service providers for both the AC and well pump took DAYS to set up an appointment. I could not go DAYS with no water in a house of 5!!! Then I got the well pump fixed locally b/c I had to and they would not reimburse me a nickel! Would not even consider it!!! Then they send an AC tech four days later after we complained 3x and he told me "the AC could not be fixed this b/c it's beyond repair" and told me AHS would not cover ANYTHING because the system need to be replaced!!! A total scam, but they certainly took my service fees!!! They are the worst!!!

My AC was not working. I called American Home Shield to have somebody come out and see what was wrong with it. Someone came out, told me I needed a air handler. They said AHS would get in contact with me about my repair. When they called me they stated I didn’t have a AC Unit, it was a heat pump. Well it’s the same thing. They told me heat pumps are not covered but they would only pay for the part which was $527.00 and I would have to pay the rest which was $4,365.00 which included all the codes that had to be done to put the air handler in.

I have been enrolled for over 12 years and was satisfied until the last couple years. AHS has changed their policy using providers inferior to those of the past. When I request a provider utilized previously I am advised the "computer" now makes the choice. When I check with the prior provider I learn that now providers willing to accept less reimbursement are sent out. The quality of service has deteriorated.

First let me say that my friends all tell me I am an optimistic, easy to please person. I have to call in 3 different work orders with this company. The first left us with a broken water heater for 4 days which was manageable. The second order we had to call in was for a repair for a broken fridge. The company couldn't give us a repair date for 3 weeks. They sent someone out that day to appease us, but it was a bandaid and the fridge broke the very next day. The second repair they set was scheduled for an entire week. Later up was a no show. I called the contractor and they had no record of the repair even being set up, despite having my dispatch confirmation number in hand!!

Contractor came out 6/2/19, installed a thermostat and my unit has run continuously, nonstop. Water is filling my basement because system doesn't cut off and water backing up. Also, I have called for an electrician twice regarding my ceiling fans. They put in one fan that does not work properly. Light bulbs get stuck and bread off in the fan when it is time to exchange them.

This is the worst home warranty company that I have ever worked with. They do not have their own in house service team, so you are scheduled with an “in network” contractor which you have to wait 24-48 hours for them to contact you just to schedule the appointment, which is typically another 3-4 days out from that conversation and unfortunately, turns out to be sub-par.. They will not reimburse you for work performed by a contractor who is out of their network or that you hired directly. AHS also directs calls to a call-center out of the country with very poor customer service support. Sure, they cover the big ticket items, but these are the items they you need fixed the same day when they go out, not a week later. Horrible experience, and not just once. Will never contract with AHS again. Buyer beware!

I've had American Home Shield since 1999 and I keep trying to get something to break down so I can get my money’s worth back. Submitting claims to AHS couldn't be easier. Once I find the website where I put my address, I put it up, I say what I want, AHS asks for my money and their contractor calls by the next day. Most recently, I had a stoppage in my bathroom bowl. I talked to All Clear Plumbing & Drain Service and they came out on a Monday. Their tech said he would come within so much time. He was right on time and I wasn't there. He unstopped my bowl and I came home and life was good.

The air conditioner wasn't running properly. I filed a claim with American Home Shield online and they sent out a contractor. He came to the door and I greeted him. I told him what the problem was and he went to look at it. He told me what he was gonna do and he fixed the problem. Everything was good.

The dishwasher wasn’t cleaning the dishes and I called American Home Shield to file a claim. The contractor came immediately but he had to order parts which took him a couple of days. Something still wasn’t working right, so we had to have him come back. The motor and the pump were working the first time and then, it went out. The technician was great and had good customer service. He cared about workmanship and he was very knowledgeable about fixing the appliance. It was a good experience.

Our experience with American Home Shield has been rough for most of our time. We probably had someone out to fix our air conditioner 12 to 15 times. And it's every single season, every time it turns cold or every time it turns hot, something happens with our system, and it always had something to do with A-US Air. And we repeatedly requested to not send A-US Air, and everytime they came out, they broke something else or they repeatedly fix the same problem because they didn't install correctly.

Gaithersburg Plumbing replaced a toilet for me recently, and they were out within a day or two. I've used them before and they were very good. American Home Shield does an okay job and I'd recommend them.

The refrigerator wasn't working. I called AHS about it then half a day later, they found someone and the person from Altamont Appliances came in four days later. The technician was great. He did what he told me and he was on time. He took care of the problem really well and the refrigerator's performance has been good since the repair. Overall, my experience with AHS was up on the scale and very good.

Our air conditioner was recently not keeping our house cool, and the contractor that came was awesome and super nice. It turned out we didn't have any problems with our AC unit. He went ahead and looked at our unit, picked it all apart and checked it out ‘cause I know it’s a little bit older. He said that the unit is good, but our air vents were putting out too much air in certain rooms so we just had to readjust all of that. Now, our house is much better. Our experience with American Home Shield has been super-easy, and we really appreciate having made our first year of homeownership a breeze.

I submitted a claim online for my garage door to American Home Shield. Their claims process is very good and their contractor came out the next day. The first crew who came out assessed the problem but they didn't do anything as they probably were going to get approval for what they were going to do. The second guy who came out was great and he did the work. Everything has been fantastic since then.

I like to talk to a person so I call American Home Shield when I have a claim with them. That method seems to be faster too. When I was having issues with the knob on of my hot tub dryer, Masters Appliance was given as my contractor. This was scheduled within 24 hours. That contractor was super. Their guy had to come back for a part, but it was ordered the next day so that was great. It was quick and I was very impressed. The guy showed me the old part where he took it out and explained what he had to do. It was a really great experience. I've been with American Home Shield for some years now. The only thing is I can’t choose when I’m the one paying for the contractors. If I had a bad experience with one of the providers or contract workers that came out, I would like to be able to choose the contractor instead of American Home Shield choosing for me.

The garbage disposal in our kitchen sink was jammed. I submitted a claim online to American Home Shield and went through an easy process. The reps whom I spoke with were helpful. That time, I had a question regarding whether or not something was covered under the contract of ours, and they answered it appropriately. I wanted to know the reason why the issue was happening and when the contractor came, he was very helpful. He also gave me a few tips so that the issue will not happen in the future. The unit has been great since the repair.

My most recent claim with American Home Shield was for an electrical outlet issue. The contractor replaced the outlet for me. He was very professional, on time, and he was in and out in 10 minutes. American Home Shield's claiming process is easy and my experience was fine.

The first tech who came out to service my garbage disposal wasn't in contact with his office very well. He rescheduled a separate appointment and his company called me and told me that he couldn't schedule his own appointment. The rep who called rescheduled the appointment for a week later when the guy was supposed to come the next day. He came and had a garbage disposal with him. I told him that there was nothing wrong with my garbage disposal. But when he left after he changed my hose, the pipe and garbage disposal were leaking in two different places.

I purchased my house on August 13, 2010 and I got American Home Shield free on my first year. After that, I just kept the warranty. It was 55 then but now, it's up to 61 something. But I'm on the fence about them right now. I have a hard time. You have to call and it's like a call center and that's sometimes difficult. Last time, I had my payments checked. A lot of times I have an issue with my plumbing because I have a older house. When I asked for service before, they used to send a legit plumber. Now, you get someone that maybe does it on the side and not like a commercial person that has their name on their truck type of thing and someone who is licensed. A lot of times, I get my furnace cleaned in the fall and I call someone out of the phone book. When they come, they have their names all over their truck.

Overall, I'm satisfied with AHS. There was a time when I put a new dryer in and the ductwork was dripping. So, I wanted to make sure the air conditioner and was working right. I called a claim in to American Home Shield and their contractor JG Mechanical HVAC came out to service my request. The tech they sent was good. He checked everything out and that time, I wanted to make sure the furnace wasn't malfunctioning. He told me that wasn't the problem.

I've had American Home Shield years back, but when I bought this house, they had it. I never used it for a year but because they kept sending me stuff, I decided I might as well get it. Recently, Choose the Right Door came out to fix my garage door which wasn't going up. The people were nice, but I did not like them at all. I ended up having someone else fix it 'cause it broke immediately. And I found out why. They didn't do a good job. I called American Home Shield and they said they'd send them back out again. When they went to come back out, I was gonna have to wait another week. I travel a lot. I cover two states. I do not have time to wait and not have my garage door. When I called Choose the Right Door, they said they were gonna have to charge me because what was wrong was not covered with my warranty. That was not true. I was very dissatisfied with them. They were not good.

The blower motor on my air conditioner went out. I submitted a claim online to American Home Shield and Service Contractors of Texas reached out within a couple of hours from the time they responded. They got out to my location within two days and the techs who came were very professional. Their techs had to order parts but then I was impressed with what they did. However, I'm not too excited about how American Home Shield has done away with paying for one pound of Freon. Now they're paying for $10 on each pound that is used.

I had water coming into the house and I thought it was the plumbing so I filed a claim with American Home Shield. Neace Plumbing was scheduled right away which was awesome. But there were three different occasions where it was very hard for me to understand the rep that I was working with. It took me three phone calls to get two appointments scheduled. Then, there was a Sears appointment that was a no-show and they called me that day to reschedule with me on another day. That was not fun and it was very frustrating.

I had just bought my house and was only here for two days. We just moved in Thursday night. The air conditioner broke Saturday morning. I put in a claim online with American Home Shield on Sunday night and they all jumped on it. Somebody called me later telling me that Tenney’s Heating & Cooling Services would be coming and they were out here on Monday at about 3:30. The technician was awesome. Everything has been great.

My experience with American Home Shield was pretty phenomenal this time. It’s always really good, but I hadn’t even hit print to print off my service request when I did it online before the company called and scheduled me for two days later. For an air conditioner claim in the middle of the summer, that is pretty phenomenal. The gentleman took care of replacing the parts that were faulty and we haven’t had any problem with our air conditioner up to this point. He was very pleasant, very professional and was spit-spot quick. He showed up on time and called before he came. We have two homes so between the two homes, we’ve called for service maybe five times since we’ve had American Home Shield in the last two years. We haven’t had a single problem with the home warranty or with any of the people that American Home Shield contracts with.

Two of my four commodes were leaking. I went over the phone to submit a claim with AHS and they sent Pipe Down Services to do the repairs. I had a very good experience with tech who came out and he did the job in an hour. Then I saw the invoice and off he went. American Home Shield didn't aggravate me enough to cancel the service and I would keep them.