American Home Shield Reviews

The American Home Shield rep who assisted me on the phone when I submitted the claim did very well and the contractor took a day to come out for service. It was very quick. A part needed to be ordered and when the part came in, I called them and they came right out and fixed it. Since then, everything has been going fine.

I was having problems with the faucet and I thought submitting a claim to American Home Shield was a lot easier on the phone but it was a nightmare. They couldn’t find where my account was and didn’t know what to do. It was frustrating. While they were on the phone trying to find my account, I pulled it up online and got it done. If I ever need to do it again, I’ll just do it online. The contractor came out in just a few days and did a great job. The issue was resolved. They were helpful, nice, easy to work with and honest, which was good. I liked them.

It was a pretty easy filing a claim online for my AC and within 24 hours, someone got back to me. American Home Shield sent out a contractor that was professional and dealt with the issue quickly. The only thing I would have wanted was to have a little more explanation as to why.

My air conditioning was not cooling so I called American Home Shield's 1-800 number and they sent out the contractor last week. But it is not working again, so they're sending the tech out again. So far, American Home Shield was fine and their claims reps were able to answer my questions in a timely manner.

I called American Home Shield around three years ago, and it delved on the vendor that they sent out. They were gouging not only American Home Shield, but they were gouging me. They didn't do the best they could and they didn't do anything. I got a little elevated. So when I called in for my AC this time, I made it clear to American Home Shield that I wanted somebody that was gonna come out and wasn’t gonna be like that. The person from American Home Shield heard me and sent me out a real good company, and a good guy.

When I couldn't get water to the refrigerator, I submitted a claim online and it was much better than trying to wait for a person. I had control and it's easier when I can do it at my own convenience. I felt good about it. AM PM Plumbing, the contractor that came out, was very good. They had to get the piece and get that approved, and they kept me up all the time which was great. They also did my water heater and they were excellent both times they were here. All in all, I've had a very good experience with American Home Shield. I just moved in, so I was very surprised how quickly they responded.

My experience with AHS has been good so far. I had a leaky toilet and I submitted a claim online for it to them. Navigating their website went fine. All Hours Emergency Plumbing came and did a good job. Since then, everything has been fixed.

I've had American Home Shield since ’99. We have an issue with a contractor that they kept sending to my house Advance Appliances, so I just told them, “Just do me a favour. Don’t never send them to my house no more.” But every time I try to book it online, a lot of times, it’d be Advance Appliance, so I had to sit on the whole call. So this time, I just called to eliminate all that. The lady said, “Okay, we got it set up. They’ll be calling you.” They never called, so I looked it up. I pulled up my account online, and it’s saying that they're waiting on me to call the contractor. But I never had to do that for 40 years. That me pissed off. So I called, set up the appointment with the lady, and everything was cool.

The first time I submitted a claim to American Home Shield for my refrigerator, my experience was not that great. It took almost eight days to get something done. When the tech from Mississippi finally showed up, he got the refrigerator back on very quickly. That was rough and I almost pulled the plug on the claim because it was so complicated. AHS would activate people and then whenever those people would call me, they would tell me that they don't work on a particular model.

Our air-conditioning system seemed not to be cooling as well as it had been through last summer when it started to heat up in May. I filed a claim with American Home Shield and they let me know that I will hear from the contractor within 24 hours. Air Zone called and they worked around my work schedule. It was pretty quick. It happened within four to six hours. We had an appointment, but they called a day early and said they had an unexpected opening. They accommodated me picking up my daughter from day care and met me at the house after 5PM. They jumped into diagnosing what was going on. They checked the system and ran through everything. It turned out they needed to add some Freon to the system. It was like 33% low of what it should have been at. They were in and out of there in about two hours.

I put in a claim with American Home Shield because my dishwasher had some flooding going on after a party. I was about to leave out of town with my house in the hands of a home sitter, so I needed to get stuff done quickly. I did the claim online over the weekend and it took a little bit more time for me to get a call back. But I was not surprised with that given it was the weekend. This was the second time I’ve used a claim with American Home Shield, and the same local provider came out. The person that came over was wonderful, and fixed the dishwasher. It was easy and awesome. I love it.

Everything was good when I submitted my claim online to American Home Shield. It was for an air conditioning issue and the contractor came out within a couple of days. They were very good.

The contractor for the garage doors got there within a few days. They were great. The problem was not completely solved because it wasn’t something that was covered by American Home Shield, but they were able to come out and take a look. They advised me what it would be if we wanted to get it fixed. The garage door experience was totally fine. We had another claim for our instant hot water that was broken and the contractor was able to eventually come out. They assessed that it needed to be replaced, and the guy went out to the property yesterday and replaced it.

I called AHS about a claim and their rep set me up for a service. Right after I talked to her, I got a phone call from that company that was coming out to do the service. So, it was immediate. The guy who came out was extremely helpful and the service was done the minute that I asked. I was very pleased and everything went perfectly. He also gave me a couple of suggestions with regard to my air conditioner. and so far, everything is good.

American Home Shield was fine in sending out someone to initially check the air conditioning unit, and then they turned me over to a vendor who came out and did an estimate. At that point in time, I sought out other estimates of other vendors separate from American Home Shield. I started looking at quotes from other people. The contractor that American Home Shield assigned to me seemed to be the highest of all the quotes that I got. I'm in a multi-story building, and they told me that a crane was needed and that would be my cost built into their full cost. But they were the only vendor that said they required a crane. So I ended up not using the vendor that American Home Shield offered.

My wife's mom had American Home Shield and I was like we should get it too. We've had it for two months now and our claims experience was good. My wife filed a claim for our dryer because it wasn't drying anymore. Reliable Property Solutions was our given contractor and their technician was awesome. He got everything done on the same day. American Home Shield is awesome too and I told all my friends about them.

My experience with American Home Shield was excellent. I made a claim over the phone and the gentleman that came did an excellent job. He came in, had the parts and everything was fine. He got it repaired in no time at all, and he left. Everything is working great right now.

I've been with American Home Shield for eight years. When I submitted a claim for my washer that was leaking water, their reps were professional. Surfside Appliances came and provided great service. They looked at the washer and determined that it couldn't be repaired. They said they would forward that information to American Home Shield, and I'd be getting a call from them. The guys were professional and on time. And it was a great experience.

Our garage door openers would not open or close. It was powering up, but the engine wouldn’t engage. I was trying to submit the claim online to American Home Shield but I was having difficulty. It wouldn’t allow me to do it online, so I had to call. I spoke with an individual and she was very nice, polite, got me set up and completed my request. They were able to schedule someone to come out the next day. There was a part that blew up and the repair man came, replaced the part, and fixed it. He was great, very polite and timely.

I made a claim for my microwave and the online process was significantly easier than calling in. After the tech got here, we found out that the control board went out. All the buttons and lights worked, but it wouldn’t kick on and start heating. The tech cleaned up after himself and did a good job. Unfortunately, it took quite a long time to get the control board in. The timetables on some of these claims are a bit excessive. This claim took almost two months, and with my air conditioner before that, it took over a month. Still, I plan on recommending AHS to the next homebuyer.

I like submitting my claims to American Home Shield over the phone. I like to hear the other person’s voice, and noticing my concerns, and taking my needs in consideration. I know online is easier, but I like the phone calls. I had a technician come and look at the trash compactor when it had a really, really bad odor. I also noticed that it was making a stuttering sound when I pushed it to get it going. It was like it wouldn’t spin around. The tech said everything was fine. The odor is gone now, but I don’t use it anymore because I’m afraid that it will get stuck. The tech was very knowledgeable. I asked other questions, and he didn't seem like trying to rush and get out here. He actually explained to me what I can do when a certain case happens. And explained to me where the stuff goes and take out the little pipes and clean them out as much as I can. So, I appreciate that a lot.

My refrigerator freezer was melting and freezing had I had to increase the temperature to the highest point to get it to freeze at the right level. The first tech whom AHS sent undid the back of the refrigerator and said that the issue was a refrigerant leak. He then said he couldn't fix the problem and that somebody else needed to be called from Sears. The tech from Sears came out and said that the problem had nothing to do with the refrigerant. Instead, there was a seal issue in the freezer and that the thermostat needed to be replaced.

I needed a rekey and I contacted AHS on the phone. I got great results from talking with their rep and a tech from Zippy Locks was sent out the next day. He was excellent and very professional. He knew exactly what he was doing and he did it in a timely manner. I also felt like I could trust him in my home. Other than that, I had a plumber out as well and I need to call him back. The toilet is still doing the same thing and I don't think he ran the lines to get the clog. He said that I had 60 days and that was just last week. It's not their fault though. It's not American Home Shield's fault and I have to contact them again.

American Home Shield sent CRC Appliance for the refrigerator. We had a leak near where the filter is for the waterline for the ice maker. And CRC looked at it, figured out that was what it was, and left. They were here maybe five minutes and then they said they had to order a part. The contractor was very polite and professional. They came back the following week. It took them 20 minutes to put it back in, and they were done, and it's been working great since.

American Home Shield sent Tommy D Appliance Repair to fix my oven and my washing machine. The oven won't come on and the washing machine wouldn't wash or agitate. The claim was submitted on a Friday and since the tech was on dispatch, he came on a Tuesday. He was very professional and friendly.

I had a leak in my water heater so I called AHS and the rep told me that a contractor was gonna call me. I called on a Friday and expected not to hear from the contractor probably till Monday, and he showed up about 4:00 in a Saturday afternoon. After he was here and I went upstairs, there was notification on my email. I hadn't looked at the email because they said the contractor would call me. That was what I was waiting on. I don’t know when I got those emails, but there was one there telling me that he was gonna show up. And that did not give me a time.

I did one claim with American Home Shield online and another one over the phone. I had a very frustrating experience with the woman I talked with because she couldn’t understand me. I had my policy sitting in front of me and she told me that I didn’t have coverage for my dishwasher when I was looking right at it and seeing that I did have coverage. My experience with her was very negative. I couldn’t understand her because of her thick accent.

Our upstairs air conditioner wasn’t working, and New Phase Comfort and Heating found the problem with the unit. They fixed it and recharged it. They called me, scheduled a time, they were here when they said they would be, and they found the problem and fixed it. They showed up on time, too. I had one thing that I was gonna call about. They charged me to refill the Freon. I know that’s not covered under the warranty. So, I paid that when they did it. But then, I got an email saying that the first $90 was covered by warranty, and I paid the whole thing to them. So, I wanted to see if that was reimbursable.

When I submitted a claim for the air conditioning unit that was not working, all I did was call American Home Shield then talked about it, and everything else took care of itself. The contractor came, picked it up, and got a new one back. It was a pleasant experience.

My AC just quit working. It was blowing but the fan in the condenser unit wasn’t turning in the unit itself. And Weatherwise was sent by American Home Shield and the contractor did something and it's going now. My experience was awesome. The contractor came out the very next day. I called Weatherwise the next morning myself because American Home Shield said I could call them, and the contractor said if he had time he’d get out here. He did and when he was here, he said he didn't even need to go in the house. I was at work and it was really convenient because my daughter knew the person who was working on it. So far, so good.

I have used this company for two years and reluctantly signed up for the second year this March. Being an experienced Realtor, I know how this game works for all such companies: contract with mediocre local vendors who do poor work and need to come back twice for double fees of 75.00 and when something truly goes wrong and replacement is needed it is in "process: in our case for 28 days without a washer. Cancellation took me to Indonesia 3x with no help and scripting, then by accident I pressed the wrong button on the main line and got US offices. They will not refund the remaining policy for 8 months and want to charge me 70.00 to cancel! Unbelievably poor service on all fronts. Stay away.

The customer service and the customer service of the companies that services AHS is horrible. When you have an issue you will be on hold forever and seems like they just read from a script and never answer your questions. I have had 4 services calls which two different technicians that didn't show, don't follow up and don’t know how to fix your issue. Then when you call AHS their only answer is, “We will set up another appointment with another service provider.” Going on 4 weeks with our air condition and $300+ out of pocket. I also am a realtor and I will going forward recommend my clients to put the $35.00 in a savings account versus paying the monthly fees, service charge and the items they don't cover. Might as well save your money yourself and pay when something breaks and save your sanity. Not worth the time and money you have to spend with these guys.

I have personally seen companies not honoring contract in other countries but this has been my first experience in US which is my home for the last decade or so. AHS need to do a bit more to understand the definition of customer service. I happened to take the 3X3 Combo plan on Jun 03rd and in a month had an issue with my A/C Cooling. Thankfully AHS send a contractor within a day or so, which gave me a good impression of their service. What happened after that, altered my impression from a company like AHS. The Contractor: AC Wizard comes & without doing a proper test fills 3 pounds of Freon telling that it is very during Summer (AHS takes $100 Service which is as per contract, so no issues).

My AC stopped working in the middle of summer in Arizona. I put in a service request online. When the service tech arrived, 2 days later and 3 hours later, he said he was not licensed to work on my ac because it was a condo complex with 4 units in one building. He needs to be commercial licensed. I called AHS and they said they would put in a new request with a commercially licensed tech. Next day, there is no service request logged. I called and went through it all again... Next day, no service request logged. It had been canceled because the tech did not have a ladder tall enough. No one contacted me to let me know this.

American Home Shield was recommended to us and we wish we had done more research. Recently our hot water heater had to be replaced. We went through the process of calling American Home Shield and they informed us that we could either use one of the companies that they contract or we could find someone ourselves and they would reimburse us no more than $397.50. THIS IS A TRICK! Since we decided to find a company on our own to replace our hot water heater, we are now having to fight to be reimbursed. They have rejected our invoice of $900 and their reasoning is because the person we hired is not with a company. He is licensed/register plumber that is a one-man shop and doesn't have a fancy name to put on their invoice. DO NOT GET AMERICAN HOME SHIELD FOR YOUR HOME WARRANTY!! THEIR SERVICE IS INEFFICIENT!!!!

BEWARE! If you are buying a home, never buy the extended warranty!!! We got AHS aka American Home Shield. Yes, they will send someone to look at the item, however when/if parts arrive they are not obligated to come out right away and fix it. This isn't the first time that happened to us. First dishwasher, we ended up buying new after 2 weeks and now waiting for them. Faucet, it had arrived here, we had to call someone else and pay out of pocket to install.

To submit my claims, I call American Home Shield and they’ve got an automated system where I can tell them exactly what’s wrong. And at that point, they send me either a text or a callback saying that so and so will be dispatched to make this repair. And I pay them $75 copay and then the contractors come out. The AHS reps tell me within 24 to 48 hours that I’ll be contacted by a specific contractor. And then usually within 24 hours, I hear from the contractor about what day or time they will be out. Recently, 1 Call Contractors came out to repair a couple of light switches in the house. They were on time, made quick repairs, and were in and out, and I’ve been happy with the service. My experience was satisfactory.

The water was running in the bowl in my bathroom as something was broken in there. I submitted a claim online for its repair to American Home Shield. It was the quickest way for me and thereafter, AHS sent me a text that their contractor company will call me. In 24 hours, the contractor called and set up an appointment. The process was excellent and very straightforward. The plumber from The Lindsay Company who came to us was very professional. He knows his job and went above and beyond to explain most of the stuff.

I called AHS when my air conditioner went out and asked them to send someone to check it out. The rep was okay and the contractor did well. The AC has been good since the repair.

I had the the house rekeyed through American Home Shield. The guy they sent was a nice guy. He called me by phone. He was not sure and he called American Home Shield, and they said they were gonna cover it. He was all smiles when he came and he did the locks out. He took care of it and they're all done. There was some stickiness on one of the doors but when he was done, not only were the locks rekeyed, but everything just works smoother and better.

We put in a claim for our dryer, and there was some little thing that had to be replaced in it. The tech had to get a part, and he fixed it pretty quickly. The dryer works fine now. We've been very happy with American Home Shield.

I always call when submitting a claim to American Home Shield. The people are very good and their customer service is excellent. I would recommend them. My pool heater was not working and True Blue came out to diagnose it and see what the issue was. The interaction with them was very good but it took them a bit longer to fix it because of the parts. That pool heater has not been updated in a while and they took care of ordering the parts. Everything has been good since then. True Blue has had to come out twice this year and they were very good and efficient. They also had very good communication.

I did a request for repair but the contractor wasn't able to fix it yet. Something’s making a noise inside my walls where the plumbing is at the tub. As a renter we used American Home Shield and they were good then also.

The air conditioner was having problems. The guy that came out was nice and fixed it except it would still randomly have the problem. The lady in the office of the contractor company called me and was trying to schedule an appointment on a Thursday. I was off on Friday by chance. I told her that it was okay if the tech couldn't come on a Friday. She wanted to schedule the next Monday. I said that I have to go back to work and that I work out of town. I asked to do it on the 29th and she couldn't. She had the whole week ago with the schedule. She was super rude the whole time. In the end, I told her that my schedule doesn’t fit theirs. I asked her name and why she was so rude. She said a bad word and hang up on me. I didn’t know if she was having a bad day or what, but I thought that was a little bit extreme.

We always submit claims online to American Home Shield. That’s really the easiest thing for us. The contractors that came out were wonderful and easy to get in contact with. They were good about telling us what was going on. Recently, whenever we set our washing machine to cold water, hot water would come out. At first, the gentleman that came over to fix it thought that there was some problem with the thing that determines whether it should pump out cold or hot water so he got one of those and came back and installed it but it had the same problem. Then we realized that the hot and cold water pipes had been installed backwards. He was awesome, figured out what the problem was, fixed it, and everything worked out great.

I would recommend American Home Shield. I called them for the dishwasher that wasn't working. It's easier to call. The contractor from Brands Appliance Services was very good.

There was a leak underneath the bathroom and I called American Home Shield. It was on a Friday and there was a text message from Neely’s, the contractor, that they would come on Monday. The guy was great, very nice and professional. He said it was something that was loose upstairs in the bathtub that caused the leak to come through. It was a repair that he fixed, and it solved the problem. He did a great job and he figured it out quickly. I recommend AHS all the time and I tell everybody about them. I’ve been with them 15 years minus 2 months. I’ve tried somebody else and they weren’t good, so I came back. American Home Shield is the best warranty out there.

The dishwasher wouldn't go on and the lights would just blink. I went online to submit a claim with AHS and it was easy. Their website was user-friendly. Then they gave me an idea of when the contractor was gonna call. They were pretty good and the contractor, Pro Appliances, called quickly. The service was also great and at the moment, they're still in the process of ordering a part. But before this claim, the same tech came out for our dryer and he fixed that. It's been working fine since the repair, too. All in all, it's been a pleasant experience and I would recommend AHS.

I called American Home Shield when the refrigerator didn't work. The technician called and came when he was supposed to. He called before coming because I asked them to call before they were on their way. Overall, I didn't have any problems. It was all good.

The people who registered us to American Home Shield were great. They were helpful and got my thing taken care of. They were perfect. We had other companies before but they were not as good as American Home Shield. I made a service request when I had a garage door problem. The contractor who came was great. He was very professional, to the point, and sweet. He took care of the problem in a day. We had one more incident and we don’t know if it was the opener or if it was a glitch. But the garage door is working fine now.

Our air conditioner stopped working. I went online to request a service with AHS and the process was easy. When I talked to their reps, they were very professional and everything was good.

There was a time when my AC wasn't working. I submitted a claim online to American Home Shield and they got someone to come out within 24 hours which was pretty quick. The interactions with Central Jersey Heating & Cooling, the contractor whom they sent, were great. They needed to order a part but then the tech got my AC running for me temporarily until the part came in. Thus far, I've been happy with my AHS. I'm gonna continue with them.

American Home Shield had IGD Plumbing come out for a couple of plumbing issues. The tub faucet and the shower faucet were leaking, and they were able to get things taken care of in a timely manner. They were professional.

There was a time when my washing machine would not spin. Submitting a claim online to American Home Shield was very easy and they got in contact with me in a day. The contractor was professional and everything has been good since they repaired my washing machine.

I submitted a claim online to American Home Shield for the hot water heater and the contractor came out within 24 hours and the interaction with him was good. However, we still do not have hot water. AHS was gonna cut a check for that two weeks ago but I have not received anything.

I was supposed to hear from BestWay Mechanical last week because when the guy came in to check, he needed to come back another time to repair the issue but I haven’t received a call. We thought it was the water heater, but we're glad it wasn't because we got it with American Home Shield just a few years ago. There was condensation coming from the AC unit, and the really awesome staff person, Mike, came by and then checked to see why it was still leaking after we were sure it was good to go. He saw that a part of it was frozen. So, it would be best to turn it off temporarily for that to melt. That was the cause of the issue and he said that the best way was to come back in again to go ahead and repair that issue. Since it has been a little while, I probably need to call him myself. I was gonna call AHS or the contractor as well so they can come back out and get that situated.

Initially, I had some problems with American Home Shield, but with the latest call, they handled it very nicely. I did it over the phone and they scheduled someone to come out quickly. They seemed very good. I filed a claim for my dryer. The heating element went out, and then there was a really bad squeak when it dries. So, the contractors were able to fix the heating element the first time, and then they had to order a part for the second. I'm waiting for them now. I'd recommend them.

I had water on the floor in the bathroom. I went over the phone to file a service request with American Home Shield. It’s never easy to do that. They could always make sure that I can talk to somebody in the United States. I can’t understand them at all. Also, for many of the things that I have problems with, they use Sears, and they are awful. They never get the job done. And they can’t schedule it at a time frame that really works for me. They are extremely uncooperative, too. And I was told one of the last times that there wasn’t anybody other than Sears that would work on my refrigerator, which it still has some problems. But I told them I didn’t want Sears, and they said if I didn’t use Sears and they didn’t have somebody else, then they wouldn’t service me.

Submitting a claim online to American Home Shield for my leaking ice maker and a freezer door that wasn't closing properly was very easy. Bay to Bay Appliances came the day after. However, their tech forgot to order a new ice maker and so he had to do a return call. Still, that was fine.

I requested four services altogether online from American Home Shield including plumbing, running toilets and a leaking garbage disposal. Navigating their website was easy but then there is a limit of four on the number of requests I can make for a single service. Also, there aren't enough options to describe what my problem actually is. When the technician from Allstate Plumbing called, I had to let them know what the problem and describe it to them rather than the American Home Shield website.

American Home Shield sent out Appliance Connection after I called AHS about my dishwasher that wasn't working. It wouldn't come on. I was told when the contractor would come out. When they came, they tried to repair the dishwasher but they couldn't. Because of this, I was given a brand new dishwasher. They picked out a Maytag unit that was comparable to what I had which was a $900 unit. It took three weeks for the new appliance to get here but that was fine. The contractor was excellent. Everything was great.

I had ice machine problems and the guy that was sent by American Home Shield was great. I had a death in the family and he had to reschedule with me several times because I didn't know what was going on. Unfortunately, the ice machine didn't work for four or five days prior to him coming. And then, when he came out, it was working fine. It was full of ice. There was no repair but he was very respectful and did work with me when things were kind of rough.

Our AC unit on the second floor stopped working. American Home Shield sent Extreme Heating & Air and the fix was made. The tech was very patient, explained to me what the issue was, and he replaced the part. We had someone else come out who services our unit, and they said that it was the blower. But the tech said that it was not the blower. It was a small part. Right now, everything is working good.

I called American Home Shield and spoke with a representative due to water damage in my home. The rep was professional and the contractor that came out was really good. But he couldn’t find where the water’s leaking from. So, I gotta call him back again and pay another $75.

When I submitted a claim to AHS, it only took a day for them to send out a contractor. I was very much satisfied with that timeframe. The contractor sent by AHS was fine, professional and knowledgeable. The performance since the repair has been decent.

American Home Shield's online claims submission process is so simple and I like it. And the contractor came within two days. It was a short turnaround. My husband was really pleased with the technician who came out. We needed an additional part and he did really well because he said it would be two to three days, and that was what it was. Unfortunately the appliance still is not working. So they’re gonna replace it for us. I’ve had to require the service of AHS a few times, and each time, I’ve been very satisfied.

I’ve had American Home Shield for everything and they've been great. I submitted a claim online to American Home Shield for my air conditioning issue and their contractor was out the next day. He was on time and efficient. However, we're having issues still and the claim is not closed out. The techs are going through troubleshooting to see if a leak is what's causing my problem and to make sure everything is good.

Our second floor AC stopped working. I filed a claim with American Home Shield and found the process easy. I called the repair people to make an appointment the next day and they came to the house within the second or third day. I wish it could have been sooner though but being summertime, I'm pretty sure they're busy. When they did come, they were professional and courteous. They handled the issue pretty well. They were in here and out. The AC has been working good since.

The contractor sent by American Home Shield was very good. On my most recent claim, we had an issue with the toilet. And for some reason, they were not able to fix it properly, but American Home Shield has been really good with that. When I do a recall, they’ve been able to bring the service provider back and try to get it fixed, so, I'm very pleased with the service. The claiming process was very easy. The first time around, when I tried to do the recall, I was not able to process it online. So, I called. But the second time around, I was able to do it. There was no problem.

I called asked American Home Shield and asked for the home to be re-keyed. The contractor came and did what he had to do and left.

My AC wasn't getting cold. I like to call and talk to a real person, so I called AHS and filed a claim. The contractors they sent out fixed it but it took a couple of trips as there was more than one problem. So after they fixed it the first time, something else went wrong on the unit and they fixed it again. There were long delays, too and it was over 100 degrees and there was no cooling. Plus, it happened on a Friday and they were closed on the weekends so, I had to wait three days. And the technicians were really busy, so I had to tough it out through some hot days.

My experience with AHS has been very good so far. We had some air conditioner issues. They ordered the wrong part and then they put it in and then they said, “Oh, that one is too light for the air conditioning unit.” So they had ordered a bigger part, the heavy-duty part which is the type that came out of it. But other than that, everything’s been pretty good so far. The contractors sent were good as well. Since they came out, everything works fine.

American Home Shield sent out Westaire for my air conditioner. Their guy diagnosed the issue and had to come out two times. The first time he came out, he said the AC needed Freon so he put Freon in. It worked for about three weeks. But all of a sudden, the AC started throwing hot air again and the motor started making a loud fuzzy noise. I called American Home Shield and they assigned another company, A&E. I thought that wasn't right because the first company that came out should be the one responsible for it. I called American Home Shield and they said I was right about that.

I called American Home Shield to request service on my AC unit. I had a very good interaction with the contractor from Relaxed Heating & Air. They cleaned up, so I haven't seen a mess. The air conditioning is working now. It's a relief.

We had a leak in the garbage disposal so I put in a claim online through American Home Shield. I got a text not too long after saying that they’d be in touch within 24 hours. I put the claim in late on a Friday, and the following Monday, I got a call from somebody. We had an inspector come out and he was on time, very professional and super quick. He let me know what was going on, and he actually fixed something else that was wrong with the pipe. We just bought the house so the previous homeowners did a little DIY stuff. He fixed another pipe, and then he installed the disposal and made sure it ran before he left.

It’s pretty easy to make a claim with American Home Shield. But I think because of the time of year that we’re at, with a lot of heat going on, there are a lot of appliances that are not working so it took the contractor a while to get out when the refrigerator quit running. American Home Shield got somebody out within three days which was good but he was unable to repair it. It was gonna need a new compressor so he went back and told whoever that someone else needed to come out. That took several weeks. From the time that we made the claim to the time that we actually got it fixed, it was a total of five weeks. We lost $400 worth of food.

My air conditioner wasn’t blowing air at all and when I submitted a claim with AHS, it went perfectly fine. I did it online and the process was pretty simple, quick and very comprehensive. The website was straightforward, too. The technicians found out there was a variable speed motor that had gone out and there was a part that they needed to get for me. It took a bit longer to get because we didn’t have that part in-state, so the technicians had to wait for the part to arrive. But other than that, it was flawless. They were very prompt to ensure that they follow through with the repair as soon as they got the part. And the repair was really quick. It only took about 20 minutes to a half hour and everything’s working fine until now. All in all, AHS provides a great service and I’m gonna purchase another warranty for next year, as soon as this one expires. So, even if I don’t use it, it really gives peace of mind to have that available.

If I have a heating and air conditioning problem and I submit a claim with AHS, I'd prefer Quality Air HVAC Trust because they have been here on more than one occasion to handle my furnace and air conditioning situation. I became aware of them. Recently, I had a landscaper landscape my hedges and he clipped my Freon line to my compressor outside. It was 90 something degrees outside and this landscaper through his insurance, brought out his guy to work on the AC. But what he tried to do didn't work. In fact, I had about four people come out and try to fix the AC issue before I decided to call American Home Shield.

VIP came out for the washer. On the day I called in for service, I had washed all the clothes. It was in the last load of clothes washing but for some reason, it started putting codes on the display. It had never done that. It was a locked position and it wouldn't unlock the door. I had a hard time but I finally worked the right system to get the door unlocked. I even tried to run the washer again to drain some of the water that was in there because I have a front loader and I had that option on the display as well. But then I went ahead and called American Home Shield. Because my daughter had some surgery and is here for a few weeks, I had to get whatever problems that might be taken care of done. I didn't wanna have to have to run out and do my laundry at some laundromat.

Normally, I call AHS to put in claims and when I call, their system is automated. I would love to be able to request the company that I want. When I'm doing the automated thing on the phone, their system would say "Hold on and we'll see when we can get you scheduled." The system would come back telling me who the servicing company would be, give their phone number and tell me that the company would contact me. Right now, there is no place where I can request which company I want which I would love to be able to do.

Two days after I filed my claim online with American Home Shield, Buckley Appliance came out. They came out to see what was wrong with my dishwasher and they submitted the information to American Home Shield. They ordered parts and Buckley Appliance came back out. Things have been working after the repair.

I called American Home Shield for my AC and got a representative. They set everything up, gave me a work order number and we went from there. I requested who I wanted for the repair because I had a problem with the other contractor they have that didn’t come out. They had to work on getting me the one that I requested that had come out before. They got the contractor to come out and he did a good job. He repaired everything while he was here when he said he would be here.

We had a clogged drain that started at the washing machine. I submitted a claim with AHS and it was kind of annoying because it wouldn’t let me go forward until I paid a fee before I could even talk to a person and say what was wrong. So, it was really discouraging that I couldn’t discuss the issue with somebody. Then the contractor called and tried to make an appointment and we came to a day that was gonna be good for both of us, and they showed up on that day. Since the repair, the water goes down the drain and it doesn’t go all over my floor, so that’s a plus.

When the pool was first opened, the heater wasn't working and then, all of a sudden, the motor on the pool started making a lot of noise. We looked at it and couldn't find a reason for it. It looked like it needed a repair, so we went online and filed a claim to American Home Shield, which has always been great. They sent Clear Water Pools out who called to say there were coming. I gave them access to the backyard and they looked at it and said that the motor was worn and was dying. They ordered the things they needed and they came and put them in. It was very easy and the problem seems to be all repaired and good. We have recommended American Home Shield to friends.

According to American Home Shield's Policies and Contracts breakdown they only cover $10 per pound in Freon. When replacing only the Evaporator Coil on your indoor system there are 2 modifications needed to the PVC PIPING and COPPER TUBING , these are also not covered by AHS. Your out of pocket breakdown is as follows:

The problem was finally resolved after more than five weeks. The original contractor was replaced by Proficient Appliance who too needed more than one visit to properly diagnose the problem. After replacing the rails and a faulty switch the door now closes properly. I am not too happy with the call center services but the consumer affairs representative was helpful and professional.

If you have run of the mill problems, they are fine, as long as you do not have to call or have any kind of problem. I have geothermal heating/cooling and they have no clue what to do. They don't even have a selection for it. Every time I place a service request, their contractor comes and says they don't service it. Then it is a fight to get them to cover the contractor that is certified to do it. This latest service need they said from the start there was no one to service it and I could proceed with my own contractor. Then 2 days later they assigned someone anyway, AFTER I had service and paid for a part replacement. It is 100 degrees right now, I could not make my family and animals wait.

Moved into the house a few months ago and the appliance insurance was required by the lender. I had no objections. Early in July the circulation fan for the upstairs unit failed so I contacted AHS. The technician responded 1 week after the service request was submitted and after inspecting the unit told me that he needed to go and get the part. That was 2 weeks ago. So as of this upcoming Monday it will have been 3 weeks since I reported the outage and the unit still has not been repaired. Since I have never had appliance insurance before I'm quite new to the service. IS THIS WAIT TIME NORMAL?

I would like to thank Ms.** who singularly took ownership of this matter and worked it through the system. Thanks to Ms.**, I have received a check today and consider this matter resolved to my satisfaction. Again, the process prior to Ms.**'s involvement - she responded to my posting on CONSUMER AFFAIRS - was ridiculous.

Our AC stopped working in 100 degree Missouri weather. They couldn’t get someone out for 4 days. I asked them to look for someone sooner, so they cancelled the appt I had and after 5 hrs of looking, it was now out to 6 days. The person on the phone blamed me because I had asked for a closer date. Then they offered to have me find my own contractor. Come to find out they have a terrible reputation of not paying claims and leaving contractors on hold they wouldn’t do business with them. I paid out of pocket, got it fixed same day, and cancelled my contract with AHS. Unless you have a problem that can wait several days, this doesn’t work, they won’t call anyone outside who they contract with and that appears to be only a handful in our area.

My toilet was leaking. I filed a claim online to AHS and I requested a plumber, and they sent one. The online process was very easy. The contractors were great as well. They came out really quick, took care of it and we had no problem.

I need an AC repair because the system wouldn't turn on. I submitted a claim online with AHS and they sent out Wilson HVAC. The tech did a good job and since then, the AC seems to be working fine, so I'm happy. Also, I’ve been a Home Shield customer for a while and I always seem to have a good experience, so I continue to be a customer.

I went online and requested assistance for my air conditioner that stopped working. American Home Shield quickly responded and sent an awesome gentleman out to do the work. They're professional, courteous, and did absolute great work. The gentleman was fantastic. He walked up, told me his name, shook my hand and told me he was here to check out my unit. I showed him where the unit was and what it was doing. He looked at it, came in the house and looked at the thermostat. He went back outside to the unit, came back with a piece and told me he was gonna start with that. He thought it was the starter or something that worked like a starter. He replaced it and it started working, and it's been working like a champ since.

I had two service calls submitted to American Home Shield. One was for a replacement of a refrigerator and the other one was for the repair of a garbage disposal. Filing my claims was very easy and for my garbage disposal, Third Generation Plumbing came out. They weren't able to fix the problem but still the service call with them was fine. Another schedule was then scheduled by AHS.

I went online and submitted a claim for the dryer, and it was easy. American Home Shield had All Home Appliances Repair come out and the dryer has been working since the repair.

I’ve been doing my claims with American Home Shield by phone. But it’s kinda hard to get through on the phone. It takes a while. That wait time needs to be improved very much. Other than that, I’m satisfied with the coverage that I have with American Home Shield. Recently, my air conditioner wasn’t blowing out cool air. Carolina Air Heating and Cooling came out. They had to come back twice. The first guy that came didn't check everything. He just assumed what was wrong with it. But the next guy that came checked everything, and he made sure everything was right fixed after that.

I've heard good things about American Home Shield that's why we switched over. However, when the AC stopped working, it took a little bit of time for Absolute Paradise Cooling to come out. I'm in Texas so it was hot and no one showed up till the next day at about almost 24 hours later. But the the technician did a good job. He knew what he was talking about. He ended up coming out twice 'cause he did one remedy and then found out that something else was out.

When my hot water was out, I filed a claim online and the AHS platform was very user-friendly. Also, even though I did the claim late at night, I had a call first thing in the morning and the contrator came out the next day because I was busy. They were fabulous and took care of everything right away.

I put in a service request with American Home Shield for my AC, and Air Patrol came out. I have two units. One is not working, and one is not blowing cold air. So, they came and they fixed both the issues. Once they fixed it, there was a water leakage from one of the AC unit. So, they came back in and they fixed it. But I had the damage on my ceiling. I called them, they came, and they fixed that. That was a positive experience, but I also had very bad experience with American Home Shield. I made several calls, and I talked to the leadership, and I don't see any change. Most of the time, they will come and do something and say, "It is not covered." And I need to pay $75. And then, it takes 30 minutes to get somebody in the phone line, and they won't respond properly on the phone. But the latest time, when I called them, I was able to get somebody quickly.

I've been with AHS for over 15 years now and I never had any problems. Recently, I had a refrigerator that wasn't staying cold and after a couple of days, I submitted a claim with AHS online. Within 24 hours, AllHome Appliances came out and my experience with them was pretty good. The guy knew what he was talking about, went back to work, and got it fixed. We're happy with the repair and so far, everything is still working correctly.

Everything in the garage is connected to one GFI outlet. The thing shorted out and our freezer went out. We thought it might have been the freezer, but it wasn’t because when I plugged it in to some place in the house, the freezer worked. I called American Home Shield and told them I needed to have somebody come out because it was an emergency. This was on a Friday and they said somebody would be out there next week. But I couldn't wait until then. We had hundreds of dollars of food in the freezer. I was disappointed with American Home Shield. I haven’t had any problem with them in the past, but I was dissatisfied in this particular instance. I didn’t know if it was the freezer or not. They said that the outside freezers aren't covered under the contract. But I need to have somebody to come out and fix it.

We just bought the house and had the locks changed over thru American Home Shield. Seabaugh’s Locksmith came out and did a really good job in a very timely manner. They were very professional and handled themselves very well.

Our AC quit and I filed a claim online with American Home Shield. They responded quickly and the contractor came out. He got here at about 11 and he left at about 4. And the AC has been performing very well since the repair.

I submit my claims online and that process with American Home Shield has been super simple. They get back to me the same day once I submit a claim. Recently, I've had claims with American Home Shield. With the dishwasher, everything went perfectly. With the Icemaker, everything went perfectly as well. I'm having a little trouble with my washing machine the other day. It started making a weird sound and started leaking everywhere. And it was the day before I left for vacation. I'm down here in Panama City. And it was supposed to be Monday, and they called and I never could get to my phone, and so, I missed the 10-minute window. And so, they rescheduled for today. I got my roommate there, and he leaves for work at 1:30 and they just called me and told me that there's something wrong with the van, he's running behind, but he will be there. It will probably be after 12:00. So, I don't know if he's gonna be able to fix it today or not.

Our air conditioning had gone out, and I requested service on that. I did my claim with American Home Shield over the phone. Initially, it was an automated request. And then I had a chance to speak with a representative once I did not get a response from the initial company that they recommended. And so, that was a good interaction. They were able to identify someone, an alternative, and that was who came out.

I had a leaking water heater so I went online on Thursday and made a service request with American Home Shield. The process is simple and you are walked through it. Their contractor, Kintex Plumbing, called me that day and told me they'd have to meet me on Friday to look at it. Their guy came out the next day and looked at the water heater. He diagnosed the issue, said he had to call American Home Shield for approval then he called me back to tell me that the request to put in a new water heater was approved. They would get the new one and they would be able to install it three days later. The plumber was Ike and he was a tremendous guy who did a really nice job. I’ve had American Home Shield for years. When we lived up north, I had it and just carried it forward when I moved down here. I always recommend them.

We had a problem with the air conditioner. It was running but no cold air was coming out. We did a claim with American Home Shield through a computer on the phone. We called on a Friday. So because of the weekend, A1 Mitchell’s Heating and Cooling didn’t get out until the following Monday. American Home Shield gave us A1 Mitchell and we called that same Friday to see if they could come out over the weekend, but they were already booked.

There was a leak in the freezer of the refrigerator. I filed a service request and American Home Shield assigned somebody to come but that organization never called me or showed up. AHS told me the name of the place so I googled and called them. They said that they canceled 'cause they didn't service my city. I had to call back to AHS again and they assigned me somebody new. And then, the contractor called me back, came and fixed the freezer. My freezer has been working fine since.

I contacted American Home Shield on Saturday and left a message with the answering service. They called me on Monday, and the first thing 8 o'clock on Tuesday, the technician was here and was done by 9:00. The fan on the AC wasn't working and we found out that it was the pump that needed to be replaced. The technician was able to replace it within the hour so that worked out great. American Home Shield was very quick and the gentleman was very nice. He just lives around the corner so it was convenient.

The refrigerator was leaking a bunch of water out of the bottom on a regular basis. I filed the claim online late on a Thursday evening, and the contractor didn’t contact us until Monday to make the appointment. Once the appointment was made, they were very prompt and fixed it in a matter of minutes. It was great. My wife was the one that went home when they came, and she was very happy, because she was tired of placing a towel in front of the refrigerator to soak up the water every day. We’ve had to use American Home Shield twice since we bought the home and we had been very, very, very pleased. In fact, I’m considering extending the warranty.

I just moved into the house and I needed rekeying. I submitted a claim with AHS then R&R Rekey & Locksmithing came out. They were great but some of the locks were not rekeyed because they weren’t rekeyable. So, I ended up paying more than I thought I would pay. I thought I was gonna pay $75 to have everything rekeyed but since there were some that were not rekeyable, the work that was done on them was not covered. It seemed to me like that should have been covered, but apparently, it wasn’t. Other than that, the locksmith company came ahead, did all the locks, and they were amazing. In fact, their tech had to come up with a couple of innovative solutions and he worked with his distributor or somebody at his company to get some additional parts for me. And he definitely went the extra mile.

We had Steve’s Security Locksmith change the lock on the front door and the door from the garage to the bedroom. Both work perfectly and we’re very happy with the service. American Home Shield hooked me up with this service right away. The contractor came out the same day and was able to do the service so it was excellent.

My AC unit went out right in the middle of a heat wave. So, we put in a claim with American Home Shield, and it was Affordable AC Company who came out. And the guy weighted my situation and determined that it was the blower motor issue inside the AC unit. So, they ordered the control board that controls motors. And when they got that, they brought it back out to install it. But when they did, it wasn’t blowing like it should, and it was not even close to what it used to. So, it took them a week and a half to figure that out. And this is like 15 days at this point in the heat wave that we were going through because we had to also put in a new work order when they had that issue to get them back out here to figure out what was going on.

I recently filed a claim for my AC which froze up. I went online and American Home Shield assigned me a different contractor than the previous one for the same problem. So, I called and they cancelled that one and redid it ‘cause I was gonna get charged for it. Express Comfort came the next day and their professionalism was great. I turned the AC off when it froze up, and by the time they came, it wasn’t frozen. The tech gave me some great advice on how to keep it from freezing up in the future. I’m glad he was there to give me the advice that he gave me.

My washing machine was very loud when it spinned. I went online to submit a claim with AHS and their website was confusing. But the tech came out within the time they told me to expect him and my interaction with him was great. He replaced the bearing on the washing machine and it's been working well since the repair.

I always tell people to get a home warranty, and American Home Shield is always the number one. We submitted a claim when a part of our pool was leaking. AHS referred it to a company here in Tucson. The contractor called and he had my husband take a picture of the leak and sent in a picture of it. The guy said, "I've got the part. I'll come fix it right away." He fixed it like two days later.

An issue with our ice maker had been going on for a week before I filed an online claim with American Home Shield. Their website was easy to navigate. Then a gentleman came out to look at the ice maker. He spent quite a bit of time trying to determine what was wrong and ended up telling us that we needed a new ice maker. Before he left, he told us that they would get the replacement ordered and he would call me when they could install it. Then a week later, he came and put the ice maker in. Now, we have ice.

I flipped the air conditioner on one night and when I went down the basement on the next night, it was full of water. I called American Home Shield and filed a claim. The contractor came out and it was a line that was plugged up. So, the guy shot some air through there and unplugged it. The experience has been great with the contractors. You don’t have to wait and they’re usually here within a day or two. Also, their professionalism, level of knowledge and friendliness were good.

I had to get six keys rekeyed and when I filed a claim with AHS, I had a good experience. I called them and the rep I talked to was really good and very persistent. She was contacting me when I was forgetting to even call, so it made it easier. The tech who came out was also good. He was fast and on time, too. He came here at the time frame that he told me he was coming.

I'm happy with American Home Shield. Back when our AC was not cooling properly, I submitted a claim online to them. The tech from Key Elements HVAC, AHS' contractor, was very professional. We had an appointment on Friday but he called me Thursday night 'cause he was in the area and he was able to come out Thursday night. He good. He explained what was going on. He had to come back though because the system was frozen a little bit. Even so, everything seems to be working fine after the repair.

United Air Temp came out to do my annual furnace cleaning, duct and air-conditioning check and the technician said that one of the capacitors was gone in my unit so he needed to replace it. They were already out here for maintenance and he said that if I call American Home Shield right then, I could tell them that he was already on-site, and he could go ahead and do the work. Since then, everything has been working perfectly. When I called in, the representative from American Home Shield was very helpful and prompt. She got me hooked up and talked to the technician to get the contract, the invoice, and stuff sent. So, everything went smoothly. The contractor was very thorough and I’ve used them for the last six years. It was a wonderful experience with AHS and I recommend them all the time.

Recently, the fan on our air conditioning was not blowing. I went online and filed a service request with American Home Shield. The contractor they sent was very nice and he was able to figure out the problem and solved it pretty quickly. Since the repair, the unit has worked great. It was a very good experience.

I called American Home Shield regarding air conditioning two weeks ago. There was a language barrier with the rep that I talked to and I had to speak to a supervisor so I could make myself clear. The supervisor was good and had Platinum out the next day. Platinum didn't really do anything. When I saw water leaking and I asked for them to come back, they said they would not be able to be back for eight days. I called American Home Shield and then ended up speaking to a supervisor who I was told would work on it. I got a text from American Home Shield indicating Platinum would be in touch with me in 24 hours sometime last week and Platinum didn't call until Monday. At that point, I spoke to the American Home Shield rep and they got a different person out.

I’ve done both of my previous claims with American Home Shield online and it was super simple. The first time that the contractor came out, it took quite a while but that was over the Christmas holidays so that was understandable. This time, they were out within 24 hours. I loved both of them and I felt they did excellent work. I was not at home for this last order and when I came home, the contractor had done more than I have anticipated to have done. He went above and beyond what I expected. I am the most happy.

I had water from my air conditioner leaking throughout my basement and I went online to submit a claim with AHS. The process was pretty good and the techs from Pro Comfort Heating and Cooling came out three days later. I told them exactly where the leak was coming from and what I thought it was, but I didn’t know how to fix it, so they had to come out. And they did a good job. But I wish they would have come out sooner. I had some damage in the basement because of how long it took for them to come out. Other than that, the air conditioner has been performing well since the repair.

Our garbage disposal was not functioning, and the plumber AHS sent had determined that it wasn’t a garbage disposal issue. The outlet into which it was plugged was not functioning properly, so we called for the electrician. The electrician came out and said the outlet was fine. And he was able to then fix the non-functioning disposal. The rep I talked with at AHS was super in both instances. They have very quick response and are very pleasant and easy to deal with. I’ve been pleased.

Recently, I had a leak and American Home Shield sent Medallion Plumbing. They said the leak source was the water heater which they replaced. But then we figured out that this wasn't the only case. There was another leak so we called the AC company. They came but didn't fix the issue. My interactions with AHS have been good except when they scheduled the AC's checkup. I looked at the internet and saw the bad reviews on the company. I asked beforehand to switch the company to another one and I was rejected. Until they will fail to fix the issue, then they will replace them. This was a little disappointing and I knew beforehand that they will not fix the issue. Now, we still have a leak. I'm very dissatisfied with AHS. They should pick better contractors.

When I submitted a claim for service over the phone to American Home Shield, the reps whom I spoke with were very helpful. I called their contractor on a Friday and they let me know they wouldn't be out until Monday. Once they came out, everything was great. They knew what the problem was. They took care of it and got the job done. Though I didn't get to check out the different prices on the basic service call, I'd recommend AHS.

American Home Shield's online claims process was very easy to do and totally user-friendly. We submitted a claim when the air conditioner wasn’t working. I initially submitted the claim online and the tech came out and said everything was fine. But it wasn’t fine so I had to call back and they sent a tech out again. The tech said nothing was wrong the first time he came out, so that wasn’t great. Then he came back out and said, “Actually, something’s wrong. I told you this has Freon but it doesn’t have Freon. It needs more.” That was a little frustrating. He was just out yesterday and the air conditioner is all good so far.

American Home Shield originally provided somebody from South Placer Heating & Air Conditioning to come out to work on the air conditioning problem in Sacramento. But they couldn't fix it, and they were supposed to send in a report that day. I called American Home Shield and communicated with them three or four times. This was over two weeks ago, and I've not heard a thing back. I feel like I'm getting a runaround. I have two accounts with American Home Shield. I've been a long-time customer, and it's very frustrating. I've used them in the past a few times, and I've always been satisfied. But with this, I'm waiting. I talked to one of their representatives again yesterday so maybe something will change in the next week. But overall, I'm satisfied with American Home Shield.

My air conditioner wasn’t cooling and I went online to submit a claim with AHS. It was very easy and on the same day, I got a notice from the company that they assigned to my claim. They tried to set up an appointment for the next day and our interactions were very good. The contractors who came out were awesome, too and the unit has been working great since the repair.

I've used American Home Shield for many, many years. Recently, the guy from Prolite Appliance & Service Repair came out for the icemaker. It was working some but it wasn’t putting out enough ice. He was delayed due to approval from American Home Shield in getting the parts, but he did very good. I’d used him once on a refrigerator. The icemaker is working fine now.

We had an electric filter for our air conditioner. And we weren’t sure if it was working, so we wanted to get someone out there to see ‘cause we didn't know. We couldn't tell if it was working or not. We never used one before. I went online and submitted a claim to AHS and it was really easy. The contractors were good. They were really professional. But we actually decided not to fix it, and we just switched to a regular paper filter instead.

When I call American Home Shield, their reps are so respective. They treat me like I'm their only customer. One afternoon, I submitted a claim to American Home Shield for a water heater issue. AHS head to get someone and they found Pruitt's Plumbing. They were around in 24 hours but then their tech had to drive up from Lake Havasu which was ways away. Still, they had the issue fixed within half an hour.

I submitted a claim online to American Home Shield for electrical work and they got back to me in a few hours. The contractor and I were going back and forth between them actually answering the phone. But when we finally got in contact with each other, he asked what the issue was and provided me with a date and a time. When he came to my home, he was very polite, professional and very informative. Since the repair, everything is working just the way it should.

I replaced a request for service to a cooktop where the Glass top split. I asked before scheduling if a crack in the glass top would be covered because I didn’t want to pay a service charge for nothing. The appliance was still working and I was unsure they would cover the split glass. The glass split while cleaning the top. Nothing was dropped on it, which is what the contracted party claimed as their diagnosis. I’m upset because #1, that is not what happened. #2 I wouldn’t have wasted my money-which is why I checked to see if it would be covered before paying the service fee. I think AHS should pay for a second opinion or refund my service charge. I’ve used them on several other things and not had problems like I did today.

Updated on 08/05/2019: So again, there is no solution and I wasted my time calling you guys because now they are saying I have to have my problem transferred to the Appliance department because the plumber said it’s not a plumbing or water issue. It’s something wrong with the dishwasher. 5 technicians already! Time wasted off work! Because you guys can’t just replace my dishwasher and keep sending technicians! The spot that you see that is cleaned is to show that the residue always reappears even after cleaning the inside of the tub. Again I have pictures to prove that there has been no solution and they are just transferring things back and forth wasting my valuable time from work and getting paid.

I put a claim into AHS on 7/17/19. They gave me a company that was out of business. I called AHS on 7/18/19 and they gave me another company and they came out on 7/22/19 and told me that I need an evaporator coil and freon. Then the company called AHS and told them that I needed more than that and AHS denied the claim. I called AHS on 7/22/19 and requested an itemized list on the things that were needed and as of today 7/31/19 I have not received this list and I call every day and they keep telling me that someone would get back to me. And nobody gets back to me. What should I do?

American Home Shield does not have look out for the best interest of their customers. They care more about their warranty repair companies charging you unnecessary out of pocket expenses. I will not be renewing my policy!

I was satisfied that the situation was resolved and that the appliance was repaired.

I placed a service call for my very noisy refrigerator. My first company never came out to look at my appliance and so I had to call back in and sit on hold to get another company assigned. Once a new company was assigned and they came to my house I made them aware of noises it was making. They told me that the compressor and ice maker would need replaced and are going to die soon.

Don’t go with this company. Wasted a lot of my time trying to get back money they owed me. They will just give you the runaround and hope you go away. They basically stole my money and won’t return my call to let me know when I can expect it refunded.

I reported a water heater leak issue on July 22, 2019. After (3)30 minutes calls and (1) no call, no show from one of their contractors, 5 days later(July 27, 2019) they were finally able to get someone to come over to get check the water heater. During the visit, the contractor told me that they needed to replace the water heater which it was no big deal since it's covered under the warranty and they told me that AHS would be contacting me within 24 hours. 24 hours went by and no call from AHS.

We came in and the air conditioner wasn’t working. We called AHS and the contractor they sent out was prompt. He was efficient and he described everything that he was doing. He got the job done and we had no problems since then.

One time, when I turned my air conditioning unit on, it was blowing warm air. I submitted a claim to American Home Shield and their reps told me within 48 hours, I would be contacted by a contractor. Bennett Heat & Air Electrical came out and checked what they needed to check. They asked me what the problem was and they told me after they got through that I shouldn't have any more problems with my unit. Since then, everything has been operating fine and I was satisfied. Overall, I had a good experience with AHS.

I've never had any problem with American Home Shield and I recommended them to somebody last night. Filing a claim with them is easy and they get someone out as soon as possible. I've been dealing with Universal Appliances for a while now. All of a sudden, after all of these years, everything wanna break at one time. The guy from Universal Appliances had tried to fix the microwave once but the fan still isn't working and it doesn't always get stuff hot. It works when it wants to.

Our refrigerator's freezer was frosting over inside. I filed a claim online to AHS and the contractor came out two days later. My experience with the contractor was positive. They had to order a part and come back. It took about a week overall and everything's been working correctly since.

Our power went out so I filed a claim with American Home Shield via the internet at work and it was easy. The contractor came out and he was fast. He reset the track on the garage door and he showed me how to do it a few times. It was a simple fix.

I had a problem with a pump on my pool and after I made a claim online to American Home Shield, the contractor was here the next morning. He had the parts on him so, he was able to fix it that day. The work was good and very quick.

I called American Home Shield about my air conditioner. The contractor came and there was good interaction. They looked at the air conditioner and it seems to be running fine.