American Home Shield Reviews

My refrigerator broke down on 7/25/19. AHS sent a repairman out on 7/26 but he was not able to repair the compressor. Second repairman came out on 7/30 and said the same thing that the compressor was broken. It took the second repairman 4 days to submit the diagnosis. Now on 8/5/19 AHS finally approves the repairs.

So my AC went down in the month of August, the hottest month of the year, mind you. I live in Southeast Texas so it's really hot + high humidity. I was told by American Home Shield that they would overnight the compressor that was needed to fix my air conditioner as I waited through the long hot weekend, I called Monday morning and was told that it was shipped using standard shipping and that there's nothing they could do. So now I will be almost two weeks without air conditioning with a six-month-old infant in a tropical climate. They buy all their parts in bulk at next to nothing prices, they cut corners every way they can and do not care about their customers, not to mention they obviously use a call center in another country because you can't barely understand them and there is no supervisor you can be transferred to. I am very unhappy with their service and will not be recommending this company to anyone.

So again, there is no solution and I wasted my time calling you guys because now they are saying I have to have my problem transferred to the Appliance department because the plumber said it’s not a plumbing or water issue. It’s something wrong with the dishwasher. 5 technicians already! Time wasted off work! Because you guys can’t just replace my dishwasher and keep sending technicians! The spot that you see that is cleaned is to show that the residue always reappears even after cleaning the inside of the tub. Again I have pictures to prove that there has been no solution and they are just transferring things back and forth wasting my valuable time from work and getting paid.

American Home Shield should be investigated by the U.S. Attorney's office for consumer fraud. The unscrupulous nature in which this company operates is an affront to any business model I have seen in my lifetime. False advertisement and customer fraud is their business mantra. Not only do AHS take your money on a monthly basis, they also charge a $100+ service fee for a technician to visit your property to assess the problem. Now here is where the scam comes to play! Any diagnosis the service technician renders that will put more money in his or her pocket and assists in denying, and or paying out claim is where AHS will follow. The customer service is blatantly hideous! Also, the so-called authorization department and the members of the staff should be brought up on racketeering violations.

My A/C unit went down on July 22nd. As of today August 5th they still have not made the necessary repairs and there still is no end date in sight. There is a lack of communication between American Home Shield and the contractor who has to make the repair. Considering the outside temperature is in the upper 90s this is not acceptable. If this was a furnace breakdown in the middle of winter you would be dealing with broken water pipes and unlivable conditions. Save yourself some headaches and find a different company for your home warranty.

If your AC goes out, be prepared for a long wait to get it repair. The contractor they use in my area are not the best, they came out three times and did not diagnose the issue correctly. AHS has to order compressors and it takes 7-10 business days, so they say, I am still waiting. It's not worth the hassle to go through all the red tape. Save your money for repairs. Complain all you want, but no one will entertain your complaints.

We submitted a claim to AHS for a hot water dispenser and City Plumbing came out six times to repair it. And then P&R came out and they said that the unit itself that had been replaced a couple of times by City was defective, that the thermostat was probably bad on it. And then, City sent another person out to replace, again, this is like the third unit. And so, hopefully, they're getting some kind of return because this all happened in two months. It's just been horrific. My wife was at home for 40 hours waiting for plumbers to fix one problem. This was like 11 visits, most of which by City. And so, my previous phone call with American Home Shield is I wish to have City never come to my home again. And when this problem is finished, I hope that that is honored.

Updated on 08/07/2019: I hardly ever make reviews but this time I had to. Stay away from this company. We were with them for 6 months. Called on an Air Conditioning emergency. We live in Arizona and temperatures were above 115 degrees. They expedited and 2 days later an inferior vendor came in from over an hour away. Nothing was fixed. When called again and expedited again another 2 days went by. You call and get India or Philippines. You ask for an American Operator and none to be found as well as supervisors. When you try to cancel 2 hours on hold.

I signed a contract with American Home Shield about 3 years ago. In the summer of 2017 I called them because my AC unit needed service. It takes a long time to cool my house. American Home Shield send a AC company to work in my unit. They came and did a visual inspection and left in no more than 10 minutes. The next day they sent a recommendation that my AC unit needed to be replace. American Home Shield charge $100.00 for the service call; I call AHS the same day and complain that they did not troubleshoot the problem with my AC and that I refuse the charges. They sent a different company next morning, and without even looking at my AC unit they sent a report to AHS that my AC unit needed to be replace. AHS did not return the $100.00 because both companies did the same report.

American Home Shield's representatives have been very good. I’ve had them for a number of years. I recently filed a claim and AJ’s Appliance Repair came out for. They were very good people. The contractor was very polite and knew exactly what he was doing.

I had electrical problems so I called American Home Shield to file a claim. It was fine with the rep and the contractor they sent out was nice and respectful. He fixed the issue. Everything has been fine since the repair.

I had a loose toilet and I called AHS to submit a claim. It was very easy and the tech arrived the very next day. In fact, the contractors of AHS always come quickly for me and I only had one issue with a company prior. That was back in the winter months when someone didn’t come quickly. But I dealt with American Home Shield and they were very gracious to me in resolving that problem. For my recent claim, the tech who came out did exactly what I asked him to do. The tank and the commode were loose and he checked to see if there was a leak, but there wasn’t. So, he did exactly what he was supposed to do. That same guy had been to my home before, so it wasn’t anybody that I was unfamiliar with. That staff is really good, too.

I submitted a claim online to American Home Shield and the process was streamlined, very clean and quick. The contractor contacted me within two hours and they came the next day because of my schedule. It was my request but they were ready to come any time. They were fantastic, very efficient, quite quick and I’m very satisfied. There was a leak and the faucet needed to be changed. Since the repair, it has been great so far.

When I bought my policy with American Home Shield, I was very careful. I had been in the insurance industry for 25 years and I know about contracts, exclusions, and conditions. I have three air conditioners on my premise. Two are in the main house. 90% of the homes on the west coast have casitas which is right on the property. There is no separation. All my utilities are paid through that unit. I asked the individual from AHS if that was going to be covered and she specifically yes. That was why I took the policy with them.

We had a bad breaker and American Home Shield sent Cutting Edge Technologies & Design for it. We usually submit claims to American Home Shield online and it’s fairly simple. And also, I haven't had any problems at all with the contractors that they've sent.

The motor of our air conditioner went out and the contractor that American Home Shield sent was very pleasant and very knowledgeable. It took him about an hour to resolve the issue and the air conditioner has been doing okay.

The online process at AHS was easy. The contractor came out the first time after 3 days and it was still having a problem, so then he came out again. They were very professional. They told me everything they were doing and everything they replaced.

A drain was clogged so I sent a claim to American Home Shield online. It went very easy and they got back to me in the next minute. Then somebody came out and fixed it. The tech knew what he was doing and he was professional. He did what he had to do, and left everything working fine. So it went very well.

My experience with American Home Shield started out bumpy. Our air conditioner went out and when I called, we were assigned to a local entity. They said that we would get a call within 24 hours but 24 hours came and went. I even called them three times and those never went to anything. I tried to leave a voicemail but the voicemail was full. I left at least two voicemail messages and sent a text message. But I never heard from the initial person that we were assigned to. So then I called back to American Home Shield and they assigned us to a new company. That company called us within two hours and were out the next day. The technician was here for 30 minutes at the most and in that time, he talked to us, did an evaluation and then waited to see if the system was working again. He resolved the issue and gave us good advice. He was very good.

I’m having a power issue in my house. The air conditioner comes on, the whole power in the house drops down and shuts my electronics off and everything else. I called American Home Shield and spoke to a representative. She was able to help me just fine. She rescheduled some appointments, which I have already called on. So, things are moving along and the process was very easy. The contractor has been out here once so he was kind of aware of the issues. He also called and he is gonna be here at 3:30 today. He is gonna run a few more additional tests.

I had an issue with the AC unit because the handler unit in the garage was going bad, and that was a 24-year-old unit. But American Home Shield said as long as it can be repaired, per the contract, that’s the only thing they were reliable to pay for. I ended up getting a new unit because the guy said, “Next year, you’re gonna be doing the same thing again and you’re gonna be out of $1000 ‘cause you have to put more Freon back in it.” He also said, “It’s a 24-year-old unit, so I wouldn’t keep putting money into something that’s gonna keep repairing. And you need to put that money toward a brand-new unit.”

Sometimes our experience with American Home Shield is okay. Sometimes, they make us wait 'til the next day or two days after before we get service because they have some rule that they can’t come out really quickly unless we have to pay extra. Even so, the motor of my air conditioner went out recently. My husband submitted a claim online to American Home Shield and the contractor whom they sent was very nice.

The pump broke and the fridge was leaking water on the outside of it. I submitted a claim over the phone with AHS and they sent out GE Appliances quickly. It took them less than a week to come out and their service was fine.

I submitted a request for my sink, and because American Home Shield didn't have the problems we had online, we called to send it in. The contractors they got for us came and got the stuff done, so we're happy with the result.

I called American Home Shield to submit a claim for leaky toilets and I was supposed to get a call within 24-48 hours but I never got it. So, when I called AHS back, they said they would get right back with me. Within 5 minutes, they gave me a call back and said that it would be scheduled for the next day. I finally got it serviced and the contractor was great. He told me a lot of stuff about it I didn't even know about. Since then, everything seems fine. We were able to use all the toilets.

We had problems with the toilet not flushing and a leaky faucet. Filing a service request online with American Home Shield was extremely simple. 2 Sons was able to come out the next day. They were really good. They were professional, efficient, and got the job done all in one day for the original fix. The next one was a situation where it could be one of five flappers that would be installed to fix it. And it didn’t happen to be the first one that the guy brought, and it was the second one. American Home Shield did a great job and they're very efficient. They’re great for homeowners who are on a budget.

I had claims made for the washer, the stove, and one of my refrigerators. With the stove, the convection part of the oven wasn’t working. For the washer, it wasn’t getting enough water. Then the freezer went out on my refrigerator. Filing it was seamless. I did it over the phone and the representatives that helped me were professional and very knowledgeable with what they were doing. The contractor came out and there were two parts that they needed for both the washer and the stove. As soon as the part came in, they were right back out. It was my first time using American Home Shield and I was very impressed with them as well as the person that came out to fix the appliances.

We've been having some issues with the icemaker. We submitted a claim to American Home Shield over the phone and most of time, they have been very proficient in getting somebody here, but it took Sears forever to come out. When we had some issues with the dishwasher, American Home Shield used Platinum Services for that and they were here within three or four days. But Sears has taken three weeks on this icemaker. They must cover a larger territory or they're limited on their service people, so they told me they were scheduled out in two weeks. But all of the people that came the house were professional. When Sears came in, we thought they repaired the icemaker, but it ended up not being repaired. We had a water leak, so that was not good. They ordered some parts, and the parts got here. And now, we’re on a recall and hopefully, it’s gonna get repaired on the third team.

The AC unit was leaking water from the side of my house so I opened the claim online and a lady from AHS called me to verify the time and date, and everything was simple. The contractor called me about 30 minutes before showing up, and I just let them know that my roommate was gonna be there and that it was all good to go, and they did the work and left. I called them and the contractor said he unclogged some kind of piping. He placed like Clorox on it and the issue was fixed.

I submit my claims online and the process is great. The contractors are usually great too. I had a bad experience a while back with an appliance repair and it was so horrible, but other than that, all of the other contractors I’ve had over the years have been great, so the odds are good. When my air conditioner wasn’t working, the contractor they sent out was wonderful.

I submitted a claim online to AHS and the process was pretty good. I like using AHS. They are very responsive, so it’s been fine. They got a decent website too. So far, the contractors have been good as well. The refrigerator contractor was a doozy though. They were about to buy me a new refrigerator, but the last change he made the third time he came out fixed it.

My air conditioner wasn’t blowing cold air and it took AHS a week to send someone out. And the problem wasn’t fixed. We had to get a second opinion. The second opinion guy came and gave the same opinion, so I don’t know where they're going with it now. Nevertheless, the last experience with AHS was good. I’ll recommend them.

I called American Home Shield because the refrigerator has been a headache for a while. Many repairmen have come and tried to fix it. I was confident that Craig from Allen Appliances would be able to do it and he came last Wednesday, which was the 31st of July. He put in a new compressor. He said to give it about 12 to 15 hours and it would cool nicely but it is now the 6th of August. I’ve given it plenty of time and the temperature is still 55 to 60. So, the refrigerator side is still not safe to use and we are keeping milk and perishables in our other refrigerator. The problem has not gone away. I have not called Allen Appliances because I’m going out of town tomorrow. I will give them a call next week but I did speak to one of the representatives from AHS so they will schedule the appointment again. They were very nice. I will recommend AHS because they’ve always been helpful.

I used my disposal, put a half lemon down and it locked. I thought it was the lemon that had locked it, but I wasn’t sure because there was no sound at all. It sounded like the motor just gave out. I called American Home Shield for a garbage disposal issue and they farmed my claim out. PROline Plumbing called me and set the appointment up. They came the following day.

MRE Incorporated came out and patched up a hole that was cut in the ceiling by another contractor. The timing and everything was great as far as the MRE contractor coming out and fixing it. Now, I've been with American Home Shield for a while, and the customer service sucks. I've had contractors come out six different times to assess, and every time I've called, a supervisor was supposed to call me back because of something that the company didn’t do or that the company didn’t properly contact me or they didn’t show up. And every time I've asked to talk to a supervisor, they’d say, “A supervisor is not available at the time. I got your information, and I'll have somebody to call you back.” It never happened. Some of the contractors that come out here has been great, but the service that was provided as far as the customer service center and ensuring that things are taken care of in a positive manner is horrible.

Filing my claim online with American Home Shield was fine but I had an issue with the person getting there. Upon talking to him, his truck had broken down and he did call and leave me a message, but I didn’t get the message until later on that day. He had the lady to follow up with me and explain what had happened. He would be there the next day and he was able to come. Once he was finally able to come out, it was great. He was able to complete the repair in the same day.

I’ve had a couple of times when I’ve been annoyed with my experience with AHS, but this time, my experience went well. The contractors had installed a water heater incorrectly. And every time I had somebody else come through, they’d say, “This isn’t up to code.” So, my husband was gonna just go ahead and call the plumber but I said, “No. American Home Shield installed that. They should correct the issues for that.” So he called AHS right away. The contractors came out and sorted out the issue. The contractors were very nice. No complaints with the contractors they sent. We recommended AHS to both our daughters who are homeowners.

Alfred and Mousley Plumbing came to fix a leak under our sink. They showed up in less than three business days after I filed the claim with American Home Shield. There was a line under the sink that was leaking and the guy had to replace the connector and the pipe. We’ve always had him for our plumbing needs and he’s always been outstanding.

Everything was fine when I called American Home Shield for a leak in the bathroom. The contractor came out the next day and they were very good.

The little utility sink in the kitchen was clogged up and the drain line was backed up. I was a little hesitant to submit my claim online thinking if somebody would really respond to it. But I submitted the claim online and the American Home Shield rep responded really quickly, so I was impressed with it. The contractor was excellent. I knew what the problem was and I had already taken part of the stuff apart, so I told him what I knew. And within 15 minutes, he got it cleaned up. It was quick. It's been great ever since. I would recommend American Home Shield.

Filing a service request over the phone has been reasonably simple. But sometimes you don’t get an answer right away or you have to give a call back. I had an AC claim and Express Comfort came out in about a week. I wasn’t here but they called me while they were here to make sure they understood what the problem was. Then they went to check to make sure they had the right equipment for this type of unit. They seemed very thorough. The issue was that cold air wasn’t coming out and we were seeing ice on the line that goes back into the condenser. But everything seems to be working very well now. They did a good job.

I had issues with the washer/dryer and I filed an online claim with AHS. Their online claims process worked great. I also called them for follow-up conversations and such because the techs couldn’t repair it, so they had to replace it. The contractor who came out did their job and I have no complaints. But it took about two weeks to arrive at a resolution and it would be nice if they could shorten that period of time to come to the decision. But I also understand that because I had an older washer/dryer, they needed to do research and check a number of sources to see if they could find the parts anywhere. At the end of the day, I was without a washer/dryer for two weeks, so that seemed like a long time. Also, I wanted to get the cash equivalent because I wanted to get something else different and I haven't gotten that check reimbursement even though I've submitted all my paperwork. But, things worked fine overall.

When the air conditioning was out, the technician that American Home Shield sent fixed it within that same day that he came out. He tested the parts, took the air conditioner apart to see exactly what was going on, replaced the part and said that it was working. The air conditioning has been colder than it was before we had it fixed.

My AC was not cooling so I submitted a claim online with American Home Shield. That was easy. I actually didn't think it was gonna work and just hoped they got it. They sent out a company that they contracted with. I submitted the claim at night and the service company called me first thing in the morning before 8 o'clock saying they were on their way. The guy who came was very respectful and to the point. He knew what he was fixing. The problem turned out to be a part of the condenser unit. He replaced it and everything was fine. I would recommend American Home Shield.

When submitting a claim to American Home Shield, doing it over the phone is always better. We had a failed air conditioner and we were contacted by the contractor on the same day we submitted the claim. They were out the very next day and their work was very satisfactory. They were very thorough but they’re not quite finished. They are coming back to finish it this week.

The initial guy said all the upgrades were made and then, the plumber who came out and actually replaced the unit said that there were upgrades needed. So, I said okay. I didn't believe him but I told him to leave the things that he would upgrade. He upgraded two brass pipes and it looked brand new. I said that I wasn’t sure that was the case. He told me that most businesses won't change out a hot water tank unless they can use their own pipes. I said that was fine but he said it needed an upgrade but then, he was telling me that it’s that he wanted to use those pipes.

The air conditioning was not cooling at all and there wasn't any air coming out at all. We had to cut it off because we were afraid it might burn the motor up. We called the American Home Shield number that we normally call if we have an issue. The interactions with the claims reps were wonderful. They gave us a date that would push it quite a bit out five days, and my husband called back and got a representative because I am immune compromised, so I really need the air. It's a medical issue for me, so she worked very hard to get someone out the very next day. The contractor was the same company that came out before and they did an excellent job.

I submitted a claim at 10 o'clock at night when the AC broke and I'm really satisfied with American Home Shield's online process. I didn't expect any response, but I received a text message immediately. It said who will be the person who's gonna be contacting me, and then the next morning at about 9:00 am, I received a phone call, and the guy was here by 11 o'clock. It was a thousand degrees outside, so I thought it was gonna take a long time to get someone out here. The guy identified the problem and he fixed it. He was fast, efficient and his communication was as good as it needed to be. I'm impressed.

I'm satisfied with American Home Shield. I made a claim over the phone for the AC that wasn't working at all. I was really upset that for the first person, they contacted me and I scheduled them for Saturday. I stayed there all day Saturday and they never showed up. In that 105-degree weather and sitting there with no air, that was not a great experience for me. Nonetheless, the tech from Joe’s Heating was very knowledgeable and knew exactly how to complete and fix the item. He even educated me on my thermostat, so he was excellent.

Our air conditioner needed a repair and I submitted a claim to American Home Shield over the phone. My air conditioner has been broken for two months now. AHS just keeps on sending out the contractor, who has changed part after part. I’m hoping that it gets fixed next week.

The air conditioner would not work at all and it was a breeze submitting the claim online to American Home Shield. The contractor called the next day, and they were out and fixed the AC the following day. Since the repair, the performance of the AC has been perfect.

I had a couple of clogged drains recently. I went online and filed a claim with American Home Shield. The contractor called me right away and we worked out a time convenient for us both. He was very professional and helpful. He found the problem and fixed it. I left him alone and I didn't know what he was doing but I was glad he was here. I have four bathrooms and the repair has to be done. Now, the drains are working fine and nothing is getting stuck up.

There was liquid coming out of the evaporator cooler in the garage. When I called American Home Shield, I told them it was 114 degrees here. The rep was very helpful and extremely concerned about the fact that it was 114 degrees. They were also concerned that the air conditioning wasn't gonna work. They had someone out within two hours and the contractor was there promptly. They called ahead of time to confirm. We live in a gated community and they introduced themselves as they arrived. I had moved everything away so they could get into it. They checked inside and outside and saw the problem. They diagnosed it immediately. The return line from the evaporator that goes out to the outside of the house with the moisture was plugged so they cleared it, and that was it. They were gone within maybe half an hour. It was an excellent experience with American Home Shield.

I filed a claim with American Home Shield online for my air conditioning unit that wasn't working and I was quite surprised at how easy and efficient the process was. I was given a four-hour window and the contractor was right on time with it. They were very professional, nice, and polite. It’s great customer service. All in all, I’m extremely satisfied.

We would either call or submit a claim online to American Home Shield and most of the time, there was no need to call to make an additional inquiry about the same problem. AHS would send something in the mail that a contractor would contact us. We had a problem with our AC that started back in June when we first called American Home Shield to put in the claim. Precision came in to look at it and they did something to fix it. Then, we noticed again in July that we had the same issue, the same unit was giving air but not working.

My refrigerator was having some issues keeping the temperature inside. When I did the claim online, the first technician assigned was not very polite. I called American Home Shield back and asked for a different person. They changed it right away and the second one was awesome. It was really good and I’m very happy with American Home Shield.

Our garbage disposal went out and I called American Home Shield for it. Unlike the previous experiences I've had with American Home Shield over the last year, the response was quick and the fix was very quick and successful. I called one day and the plumber replaced the garbage disposal the next day. I was very pleased with this most recent incident. The garbage disposal worked last night when I used it.

Generally, American Home Shield has always been great. But this recent claim with the air conditioner was horrible and it's the guy that they keep using, Denny from Temperature Tech. He was very bad. He just walked in and said it was probably nothing because it was just so hot out and that it was happening to people all over the place. I had my AC at 75 and my house was at 85 degrees at the time. I said it was not normal. He said this happens with older AC units and that he'd take a look at it. He came back 15 minutes later and said there was nothing wrong with the air conditioner. He wrote it off as nothing was wrong with it.

The contractor of AHS made an appointment for our dishwasher. I showed them what was going on and they evaluated it. They couldn’t fix it so they’re replacing it. And it's kinda hard to deal with them. I have a washing machine and dryer coming too. So there’s three items, and she said she wanted to bring the washer and dryer, and I said, “Well, where’s the dishwasher? Deliver them all at the same time.” And she said the washer and dryer are aging, and because they’re aging, they wanted to bring in those out right away and then come again with the other one.

I had an icemaker issue. I went online to file a claim with American Home Shield and they sent me a text message to give me the information for the contractor. The contractor called me at the first opening of the store. We set up an appointment and they came out. The guy looked at it and realized that I needed a part replaced. He let me know whenever he got the part, and they called me and set up an appointment. He came back out yesterday with the part and fixed it. There’s no ice still, so we still don’t have ice made. But I didn’t have a problem with American Home Shield. So far, so good.

It was excellent dealing with Foxcroft HVAC. They had to come back out because the AC did the same thing again. It was a leak and I lost a couple of pounds of Freon again. But the same tech guy came out and he said that they had gone through a case of the sealant that they had put in and it was bad. They were getting all these callbacks. But they got a new one and he said they would fill it again and put the Freon in with no charge to me. He also said to let him know if it’s acting up again. He fixed the issue in about 10 minutes and it’s been working good ever since.

I called in a claim to American Home Shield for some bathroom problems that I had. I wasn't getting hot water in my bathtub. The reps whom I spoke to at the time were courteous and very helpful. They told me I could expect a contractor out within a few days. The appointment was scheduled in a very timely manner, working with my schedule as well. Pipe Down Services came out and I really liked their plumber. He was very knowledgeable and I felt very confident with the work that he was doing. Since then, everything has been working fine. I got prompt and good quality service.

I went online and submitted a claim to American Home Shield for a garbage disposal repair. The claims process was a little frustrating because I was out of town, and I wanted to make sure it got fixed in a timely manner for the wife. The first representative I had on the phone didn't get a hold of the company that was assigned the first time. They said they couldn't accommodate us and she couldn't assign me another company until she got a hold of them. I had to wait two or three hours and called AHS again to get the second option, which was Air Squad Heating & Air Conditioning. I just wanted the garbage disposal fixed within a day or so and not over three days, and they were the ones who were assigned to my home. It worked out. It was Bryan who came out and he was excellent. He took care of everything in about 25 minutes and we were up and going. I'm very pleased.

I had a problem with the drainage of the house, where my gutters go into. Water was getting in my basement, so I called it in to American Home Shield. Everything was professional when I spoke with them and they got on it right away. The contractor came out the next day and he was on time. When he got the referral, he called to verify everything with me and let me know what time he would be here. He was very pleasant and professional. He did a thorough check to make sure the lines were open. It has rained, and everything was clear. So, it's good.

I have been trying to get someone to come back to fix a problem with an appliance that wasn’t resolved and no one will help me!! There is no contact info for me to email. I can only talk to people in another country with a very bad connection who I cannot understand! Very frustrating! I have been trying for two weeks so now I will have to pay another 75.00 just to get someone to come back.

These people are complete garbage. I have never written a bad review for a company in my life (all of my yelp reviews are 4 or higher) but I will go out of my way to tell every person I possibly can how abysmal this company is. I would love to sue them for how terrible they have treated us. Our AC went out in the beginning of June. They sent a repair guy. He sucked. He would spend about 15 minutes in the basement not talking to us and then leave with little explanation. Multiple times we had to stop him as he tried to flee our house without telling us anything. He came 3 times over 3 weeks and concluded we needed a new A/C because our 25-year-old one was broken.

American Home Shield's online claims process seems very convenient and easy. I used it when I had an HVAC issue. It took at least a couple of days for a contractor to come out for the service. Everything seems to be working fine.

My air conditioner went out so I filed a claim with American Home Shield online and then, I called to follow up. The claims process was easy and it was very good with the contractor that came out. The issue was something minor and they fixed it quickly. It was good that I was able to resolve it without a lot of headaches.

I talked to American Home Shield reps about my plumbing issue. They were good and everybody was nice. A contractor came out in 24 hours. The guy was really nice, did a great job, cleaned up everything, and left things perfectly. He was fantastic.

American Home Shield's website was straightforward and my experience submitting a claim to them online for our AC was fine. An AC guy from Service Contractors of Texas came out to look at AC and determine what was causing the drips and the blockage. He very quickly figured out what was going on and solved the problem. He cleaned out the AC drip and the main excess water line as the secondary one was dripping. He showed me how he cleaned out with compressed air and checked the rest of the unit to make sure it was blowing properly. He was in and out in about 20 minutes. Since the repair, the AC has been working fine.

American Home Shield is very professional and I would recommend the company. When the AC was not working, filing the claim was an easy experience. I just called in and told them what was going on. They set me up with R&K Heating & Cooling and they contacted me the next day. Then the technician came out and checked out the AC then he told me what was wrong with it and he fixed it. We had it fixed within an hour which was good.

Submitting the claim to American Home Shield online for an appliance repair was pretty easy but I had to call back in because the first contractor couldn’t come out for like over a week. Then, American Home Shield had somebody come out within a few days. The unit is working now.

We had a toilet clogged up and I called American Home Shield to submit a claim. The contractor came the next day and they were on time. The rep was very helpful and knew what he was doing. He was very good as well as the experience with AHS.

I submitted a claim for a washer repair over the phone. The representative gave me the information I needed and told me that the contractor would contact me. Lucas Appliances said that someone would call me within 24 to 48 hours and then he scheduled the appointment to come out. When the guy came out, he explained thoroughly what the situation was. He showed me the issue. He verified that the appliance could in fact be repaired and wouldn't have to be replaced. He told me the timeframe for the turnaround on the replacement part.

I called American Home Shield on a Tuesday and filed a claim for our upstairs AC. I did it over the phone and the representatives were great. And my appointment with the contractor was the following day between 2:00 and 6:00. The contractor explained everything to me, and they're very thorough and fixed the issue right away. Our air conditioner has been fabulous since then.

I filed a claim for a fan system to blow the cool air from the air conditioning unit through the ductwork into the house. I didn’t specifically know which service to request on that one ‘cause it’s also tied into the heating so I called it in to American Home Shield. The contractor was great and did good service. He showed up on time and was cool with me just standing there watching him. I like American Home Shield's whole service. They benefit me a lot. The only thing was it was a little confusing trying to get the point across for this particular issue, but it was because it was a fan that has two different services and I didn't want to go through two different technicians.

American Home Shield had Precision Engineering come out and they worked on the AC compressor outside. The contractor did the work that needed to be done. He checked on the fan downstairs and the furnace. Everything went great.

I just bought a house. I turned the light bulb over the sink and I heard a pop. Then it tripped the circuit. It turned out that it was just the bulb. And apparently, it was in there a long time. The contractor that AHS sent was great, but I was a little annoyed because I tried to turn the circuit on and off myself. It would've saved me $75 to come out just to change a bulb. But I never had a problem whenever I've called AHS for a claim. This is the second time. And I have to make another one because the garbage disposal doesn't even turn on. And I'm trying to see 'cause I don't wanna keep paying $75 for something as minute as like what happened with the light. I'm trying to figure out how am I gonna do this.

I went online and did a claim for an air conditioning unit. An AHS representative booked a contractor to meet with me. That was an easy process. The contractor was pretty good. The only problem I had was the fact that I never got a response from the first contractor AHS booked me with within 48 hours of booking an appointment. I had to find a different company. Other than that, everything was repaired and taken care of. My AC has been working great.

My AC wasn’t working. It was blowing warm air. I looked at the outside unit and the fan wasn’t operating. The claim submission with American Home Shield over the phone was a voice-automated process and through the process, my daughter walked in and it messed it all up. So I had to go through an operator and then it was fairly simple from that point on. Then Greenway Home was out in about five days and they got everything fixed in one visit. The guy was there for an hour or so. I was satisfied with AHS.

It took a week for the contractors to come out as they were booked. Once they came, the quality of work they provided was standard. Their level of explanation was fair. The air conditioner was repaired and the issue has been resolved with the 60-day return should something go wrong with it. The American Home Shield representatives handled my claim well.

The air conditioning was not cooling the house so I submitted a request to have it fixed. Somebody came out and it was an easy fix. He had all the parts. He fixed it and he went on his merry way. The guy was awesome and it was a great experience. When filing a claim, I really like speaking to people in America better than people in India 'cause I can understand them better. It's nothing against the people in India, it's just difficult to understand them and there's a cultural difference also. It's more robotic responses from the people in India than it is from the people in America who sympathize a little bit more.

Our air conditioning had an issue one time and I submitted a claim online to American Home Shield. Though their process was pretty self-explanatory, there was a small glitch in the whole thing. There was nobody to service my area, which is very rural, so service took about seven days. AHS ended up calling Aire Serv in Waynesville, but getting to my location still was about a 30-minute commute for them.

I have American Home Shield on my beach house and on rental property because they are so great. My tenant had a lot of issues and we had claims for plumbing, washer, and dryer, and AHS has been wonderful to deal with. They have been prompt. When my tenant had water coming through the ceiling and they got somebody out there the same day. I went with another company on my primary residence because that's what the Realtor had paid to give me as far as the warranty, but if I had to do it over again, I'd go back to AHS. So when this has to be renewed, I will not be renewing with the competitor. I'll be renewing with AHS.

I had a washer problem and I submitted a claim to American Home Shield over the phone. The contractor was out in a couple of days. Sometimes, they're not, but he was really good and he was a nice guy. He fixed it right away and he showed me what to avoid, so that it won't happen. It was shaking really hard and it was because I've got sheets in there and they were wrapped around it. When I put too much in it, it goes to one side and it starts rocking. So, he did a test run and showed me how to avoid it. Everything's working really good and I'm pretty happy with AHS although I'd like them to be cheaper.

I’ve been with American Home Shield for 21 years now. We get along together. I had an issue with my washer and when I did a claim with them over the phone, their rep's response was great. I had a little problem with service but I don’t think that was American Home Shield’s fault. It was mostly Sears. At first, there was a problem of them getting together with me to set up a date for them to come out here. They just texted me, or told me when they would be here. They were not giving respect to me whether or not I will be home or if I had something to do. We got that squared away, though. Somebody was just too lazy to do their job right over at Sears’ end. And after that, we were okay. Everything is great since the repair. They want to put in more money into it so I had to replace it. And I went and bought a new one, and then I sent in my receipt to Home Shield. Yesterday, I got my new washer. So everybody’s happy.

I had roughly six repair orders done to our microwave and out of those, the last time, AHS finally warrantied it out because it almost caught fire. I have a house, children, a wife. As we were leaving out the door, the microwave turns on and just starts smoking. If we weren’t home, we would’ve come back to nothing because the technicians that they’ve brought in were irresponsible with dealing with this. I called it in and AHS had to send somebody out to double-check what I was saying. The guy looked at it and only took him five seconds and said that it was not fixable at all.

I've already recommended AHS to people. One time, my kitchen sink was clogged and there was a leak. I submitted a claim online to American Home Shield and the contractor whom they sent, South Tampa Pool and Spa came out. The techs who came in were very professional. They were late 15 minutes after the beginning allotted time but still they said they were gonna come in. They resolved the issue and were in and out three hours later. I haven't had any issues with the sink since.

I called American Home Shield for my refrigerator that was freezing up. The contractor who came was very nice and professional. He took care of the problem the same day that he came and the refrigerator has been good. I haven't seen any problems. It was really good and nice to have someone to go ahead and take care of the problem.

I did some research a number of years ago and I wanted to find out who the most reliable and reputable companies were. Over and over, I heard American Home Shield was one of the best so I went with them. Recently, a handle broke off in my faucet in the kids’ bathroom and it was the spot behind the wall. I couldn’t get to it and I didn’t have the tools to reach, so I called AHS. The contractor was out within a couple of days and fixed it within half an hour. I pointed him to it and he said it would be easy. He made me feel comfortable and he knew what he was doing. He did a great job. AHS has always been very responsive and easy to use although I'd like the people that they assign to come out a little bit sooner than two days which seems to be a normal turnaround. Other than that, the experience has been excellent.

The American Home Shield rep who helped me set everything up was very helpful. The dryer would not charge and The Repair Clinic was sent out. The contractor came out twice. The second time was shorter than the first time. The dryer wouldn’t work, but for each time that he was here, the dryer would work. I believe the problem is in the door because it had happened twice since his last time here and I would open the door and put a little more force on it, which I shouldn’t have to do. He was thinking it could have been a timing issue. And he said he was going to have American Home Shield check their records to see if they had any problems similar to mine. But I'll get back to him because he told me which number to call.

We made an air conditioner claim with American Home Shield and we spoke to good reps. But the issue is not fixed all the way. The water’s still leaking. The contractors came twice, and the ones who came were both good. They said they fixed the problem but again, when my husband was up there, there is still water dripping. It’s not supposed to be dripping. They said the pipes needed to be flushed. They flushed it but the first guy didn’t flush it all the way so the second guy came and he flushed it. We don’t know what the issue is because it’s still not working. My husband is gonna call them today.

The contractor that was sent over by American Home Shield was good. My claim was on the air conditioner that wasn’t cooling. He fixed it, which was shocking. He came out the first time, got a spare part, and fixed it, which never occurs. He chatted a lot. He was a nice guy, and went about his business. He was excellent. He even got here two hours early.

I usually do my claims with American Home Shield online, and I really like the fact now that they give you a choice. Before, they just stated the company they were sending out. But now, you can actually pick. Overall, we’ve had about four different contractors out, and we haven’t had an issue with all of them. They all showed up on time, and they all did exactly what they were supposed to do, and have been respectful of our home.

When I submitted a claim over the phone to American Home Shield for my air conditioner, the rep who helped me was very competent and very personable. The contractor came the next day but then he had to order a part. That took a couple of days 'cause the appointment was on a weekend. Still, he let me know when he was coming and I liked that. He was here when he said he was gonna be and got the job done. Since then, the AC has been working fine.

The technician from ATR General Services was really knowledgeable, and the service worked out. We had some AC issue and he had to come back a second time, but the technician, George, was excellent. We really like American Home Shield. But we had an issue that was outstanding. It had nothing with ATR though, but we were having some problems with our washing machine, and American Home Shield kinda kept giving us the runaround. They kept wanting the same guy to come out to try to fix it. And he told American Home Shield that it's better to replace it. There's still slight problems there too. So, the guy recommended that it to be replaced. And American Home Shield kept telling him, "Get more parts. Do this, do that." And I think they wasted more money and more time getting him to come back out and putting parts in on a washing machine that needed to be replaced.

I initially submitted a service request because I thought there was a problem with my dishwasher. But on the evening before the dishwasher repair person was supposed to come over, I noticed that the leak was coming from the garbage disposal. I sent a video and a picture of it to the email that was confirmed. When the repair person came, I was told that they don’t deal with that issue so I had to have it dealt with separately. I contacted American Home Shield via phone directly. Customer service was perfectly nice and very helpful. Somebody was sent out for the garbage disposal and he was fantastic. Everything was tidy and orderly. The garbage disposal seems to be working perfectly now.

We have two refrigerators. The one upstairs was making a bunch of noise and it was frosting up so it didn't have a good seal. We called American Home Shield and submitted a claim. It was a very quick process. The techs they sent are very nice and prompt and so far, we haven't had any problems. I would recommend them.

I had an issue with the icemaker in our refrigerator. The tech did just what he said he was going to do. After the service, the icemaker works like it did before. It was perfect.

The air conditioner was not functioning and we called American Home Shield. They sent out a repairman and he was very professional and friendly. He fixed it in 40 minutes. Since the repair, the AC has been working fine. Also, he gave us some information that American Home Shield had a plan that we could upgrade the system. We're thinking about it. AHS has done a good job so far.

The air conditioning unit was recycling constantly and it was not turning off. I called American Home Shield and the contractor came out the next day. The interaction was wonderful and he solved the problem.

I’ve only been with American Home Shield for a week and a half, but my experience has been outstanding. I called and spoke to somebody about my microwave and they sent a professional and courteous contractor who did a good job.

AHS is always great. We’ve had to use them a few times and their customer service and promptness are always awesome. Recently, they sent out Barlow Plumbing Service and they tried fixing the unit. They thought they fixed it but the issue came back and they tried to fix it again. They got with the manufacturer over and over again, then they got to a certain point that it was more economical to replace the unit, which again, they diagnosed for a while trying to fix it for us. Then they got it filed and the replacement unit is gonna be coming this Tuesday. In the mean time, we have a house full of seven, we’ve got 75 gallons, and everybody’s gonna use it sparingly. We gotta use this until Tuesday. All in all I’m a big advocate of AHS and I’ve tried to share them as well. I get that nothing’s perfect, but they do everything they can to get the contractors here. So, I can’t praise them enough.

Everything that is inside our house is covered. I’ve called American Home Shield three or four times now for different things. We’ve actually called them for the AC three times. Twice, it basically stopped pushing any cold air. The third time was for a drip underneath. We heard a dripping sound coming from underneath the air conditioning unit in the house and Kane Heating & Air Conditioning came out. They realized that the tube was clogged and they were able to fix that. There was another time when our dishwasher and refrigerator stopped running as well. So the coverage has been good. It’s covered pretty much anything we've needed. I didn’t even know something like the smoke detectors are covered. I’ve also recommended them to several friends.

My most recent claim with American Home Shield was for the fridge and the contractors were great. They came out for service a day or two after I filed the claim. We’re new to the house also and they pointed out little things that they saw that could use improvement and that could be issues down the road. As a new homeowner, that’s always nice. The refrigerator works great now too.

I submitted a claim online to American Home Shield and said that there was a problem with my air conditioner. They contacted me saying that they would have somebody come out to look at it. A day later or so, we got a phone call from Adam's Air from Amarillo. They set up a time to come and take a look at the air conditioner. They determined that the issue was probably the contactor. However, my system is extremely old and the tech thought he wouldn't be able to replace the contactor. So, they went back and tried to find a part. However, they couldn't find one and so the tech talked to a supervisor and said that they needed to put a new contactor in my AC. A different technician came out the next day and replaced the contactor and since then the system has been up and running.

Our AC wasn’t getting to temp. I called American Home Shield and I went through an automated system and it directed me to do it online. It was easy. FACT HVAC came out in two days. Their work was awesome, quick and painless. The contractor knew the problem before he even went up there. He was an extremely knowledgeable guy. There are no other issues since then.

I was impressed with the knowledge of the contractor that was sent by American Home Shield. His professionalism, the quality of work and the communication on the issue were awesome. And my problem was all taken care of.

I like American Home Shield. The most recent claim we had with them was with our air conditioner. It was not working well. The company that was scheduled to come out didn't come out in the timeframe provided, but they did come out the same day. They didn't make it within their timeframe because they were coming from quite afar so we completely understand. They fixed our air conditioner which is on our roof. They were able to let us know that we have to clean our air conditioning unit with water hose. However, the service was more expensive than what I wanted to pay for it. It seemed it was a lot for the little bit of work that they did.

I opened the oven up and the handle broke, and so the front of the oven came away from the inside of it. So, it was like two pieces. I went online to American Home Shield's website and filed a claim. The website was really easy to use. They sent GE Appliances and I got to pick when they were gonna come, and I was really surprised at how quickly they could come out here. They had to order the part so the contractor had to come back, but that was completely fine. I didn’t expect him to have all the parts that he needed because he needed to see what was wrong with it first. He was great.

We had something wrong with our air conditioning unit, and the service guy from Texoma Air Pros had to replace the capacitor. We called American Home Shield to submit that claim. And then, we got a call back. Everything's good, and they were great.

I spoke to a representative at American Home Shield and it was straightforward. It took a couple of days to get somebody out, and it would have been better if it was the next day. Still, the tech was extremely professional and answered all my questions. Everything went fine.

American Home Shield sent out a contractor after I sent in a claim online for my AC. The tech came on time, and he fixed the AC. I was satisfied with what he did. It was a pretty good experience.

CD's Appliances came out and replaced a motor on my refrigerator, the icemaker, then they did replace the switch on my cooktop and some handle on my refrigerator. The contractor was great, and he did a great job. He did what he needed to do and everything‘s been working great. I did my claim with American Home Shield online, and navigating through their website was really easy. And it was the first time I found out that I could have multiple appliances on the same visit. I had American Home Shield for 10 years or longer and never knew that. Overall, my experience was great. It was hassle-free.

My husband filed for a claim for an air conditioner and the overall claim process was quick. They communicated very well. My air conditioner is now cool.

Everything went well when All American Services of Georgia came out to do my air conditioner. The tech was very professional. Now, my air conditioner is still working.

The electrical disconnected in the house and the air conditioner was broken. I went online to submit a claim with AHS then they sent out a tech who showed up on time. He called, repaired the electrical disconnect on the AC, and got done in 25 minutes. The AC's performance has been good since then.

I’ve been calling for several issues and every time that I get American Home Shield's services, they’re fine. We left home because we went out of town, and everything was fine as it is my habit of checking everything before I leave. When I came back, there were a couple of lights in the master bedroom restroom that were off. I tried to do whatever I could, but I didn't want to touch anything that I am not familiar with. When I called AHS, the lady that I talked to was very accommodating. She sent a gentleman from Ideal Services by the name of Louis, and he was an excellent fellow. He was very good at everything. He told us why this and why that, and I appreciated it. He was very well mannered and courteous. I can tell right away when someone has efficiency, and this fellow was all I expected. Everything is fine and he did it in such a timely manner.

Arizona Trademasters came out for a faulty AC unit and they did a great job. The service provided was excellent. They told me what the problem was and they told me what they were gonna replace. Everything's been fine since. I would recommend AHS.

I have paid this company for 6 years and they refuse to reassign a vendor to my case of fixing a simple dishwasher. 3 times out and this vendor never has parts (actually found out they have to come and then call for approval to fix) even on recall to previous fix. Then You can NEVER get a supervisor to speak to and GOOD LUCK contacting corporate, which they pridefully tell you to do, knowing there is no way in doing so. Save your money and time! 0 stars is too many for them! Alison #** hung up on me when I insisted on waiting for a supervisor to "free up" from other calls. Joan #** refused to allow me to speak to her supervisor Kim. Hours on hold same song and dance script hoping you just go away. This call is going on 1 hour 25 minutes. Writing while on hold AGAIN!

We first called about a broken dishwasher in May 2019, Now it's August 2019 and I still don't have an installed and working dishwasher. I have had to spend a combined 4 plus hours on the phone, mostly on HOLD to get anywhere with this company. I believe they serve you so badly that you finally get tired of calling and fix the issues yourself! I asked to speak with a Supervisor, and was put on hold for 25 minutes only to have the woman come back and say the supervisor is still tied up. I waited for the supervisor and she ended up to be just as careless and inept as the service rep. Contractors had to come to my house 7 times already, and my dishwasher is still not installed and working. I would never have signed up for this had I known how truly poor the service is.

Mariah from American Home Shield called me quickly to address my concerns. She also helped to get a second opinion. The bottom line is even though in my situation, American Home Shield did not cover as much of the cost that I would have liked, they still have better negotiated rates. So if I would have used a company as a regular retail customer without having a warranty company, I would have paid over $2200. It's very frustrating to come off of $1300, so I couldn't have imagined having to come up with even more money. So I recant my one star review and have updated it to a 4 star. I'm still not pleased having to pay so much out of pocket, but I am pleased with the customer service and the attention that was given to try to resolve my issue.

Unbelievable! It’s summertime in Florida, so of course, my AC went out on Saturday, July 13, 2019. I called my home warranty company, American Home Shield (AHS), on Monday, July 15, and told them I needed someone to come out and fix my AC. They couldn’t get anyone out until Wednesday, July 17. The service technician came out and said he fixed it. He didn’t. The AC went out again right after he left. I called AHS again and they said they could get someone out again on Friday, July 19. So another technician came out on Friday and diagnosed a compressor problem. He said he would not be able to order a new compressor until Monday, July 22, since it’s late Friday afternoon.

We have had an AHS warranty for 4 years and during that time AHS has repaired our refrigerator, fans, and A/C system among other things. Some repairs have required multiple visits with special-order parts, but the contractors have always been prompt with their initial response as well as their follow-up. Every problem has been solved and we have learned a lot in the process.

I called on June 28, 2019 to get repair on my A/C because it is not working properly. They set me up with fast response cooling. Fast responsed never showed for their scheduled time. I called them and they said they were running late. Showed 2 hrs later and said they didn't have part for repairs. Waited 3 wks in 95 degree weather before fast response called Sunday night for a Monday repair time. Said I couldn't do that at late notice. Told they would call me with another time. A week went by and no call. I finally called and set up for Saturday. Was told I would get a call on Friday for my appt time on Saturday. No call. Call AHS and all they call do is put me on hold and tell me to continue to wait. It has been over a month a nothing. Asked to speak to someone beyond a manager and told by Aki #** that there is no one else to talk to about my service. This is the worst company I have EVER dealt with. Please be aware before using them.

American Home Shield had a contractor fix my air conditioner last year. This year, I called them to have a contractor come out and check it to find out why it wasn’t cooling. The reps were very helpful and the contractor was very respectful. He did his job and told me what was wrong. He fixed it that same day. It’s working but it just has to run a long time. It’s not cooling and now they tell me it’s probably because it’s too small for this footage.

My air conditioner was broken. I called it in to AHS and they made an appointment. Then they had someone call me and when the tech came out, he took care of it. He was very good, very courteous and he knew what he was doing. At first, he tried something and it didn’t work, then he had to come back in a couple of days. But he found out there was a different problem with the AC and that was why he had to do what he did. In the end, he fixed it and so far, the AC's performance has been good.

We’ve used American Home Shield for years and years, and they’re a great company. My recent experience with them was wonderful. Van Rooy Plumbing came out for the water heater because the whole bottom was leaking out. It was rotted and they ended up replacing it with a new water heater. The technician was out in about two hours after I filed the claim and was done in another hour and a half. He was very nice and very courteous. He explained everything and got it done quickly.

American Home Shield's warranty is good to have and it gives me peace of mind. One time, I had a leak and had a very good experience submitting a claim online. It was easy to make and navigating their website was easy too. I got an email saying that AHS' contractor, Kintex Plumbing would be contacting me. They called me back very quickly and I made an appointment with them. The tech who came out checked the unit and replaced a piece of the pipe. He was pretty conscientious. Since then, the unit has been operating well.

American Home Shield has been great, so far. I needed a switch as the light kept going on and off, and Louis the technician did the work in a timely manner, and it’s all working great. They also figured out that I needed a new ice maker, and a filter on my oven. There was a delay with working around my schedule and American Home Shield's schedule, but the technician was very professional. I’m a happy girl and I'd recommend them.

My upstairs AC wasn't cooling properly. I submitted a claim online to American Home Shield and it was really easy to do. Previously in Wylie, I had this back and forth story with NorthStar and they were horrible. But then, A+ Comfort Air & Heating came out this time and they were the opposite of the tech from NorthStar. He put a leak stop in my upstairs unit and put in a little bit of Freon. Everything went well.

American Home Shield is the best. I’ve had them for years. I recently submitted a claim online and it was awesome as usual. The contractor came out within 24 hours. They called me the next day. He had a look at the issue, and then he let me know what was wrong and how long it was gonna take to fix it. The only issue I had is that he did not replace the air filter. I had to replace it. And I wasn’t told that there wouldn’t be a filter in there. I just happened to look.

We love American Home Shield. We recently had something wrong with the air conditioner. I have a conditions of breathing problem, and that day was awfully hot. My husband called American Home Shield and it was so nice that the man came right away. It was not even half an hour. It was so wonderful! I was so happy with it. The tech was very nice and he had very good manner of helping us. I would recommend American Home Shied to anybody.

I don’t understand how the claim works. I thought when we bought the deal, it would pay most of it. We had a claim for our air-conditioning and American Home Shield paid $1,000 but we had to pay $1,250 out-of-pocket. We don’t know if AHS just pays so much and then the air-conditioning company can charge whatever they want and we have to pay the difference. That’s the only thing we’re not pleased with. We don’t know if we’re gonna renew with American Home Shield because of that. We were out more money and we have the insurance.

I called American Shield for my air conditioning and they sent a technician to fix the problem. The tech solved it and my AC is working well now.

I had a leak underneath my bathroom sink and I submitted a claim online to American Home Shield. It took a day or two for the contractor to come out and they told us everything that was going on. They communicated with us very well. Since then, everything has been great with the sink.

We had a problem with our Samsung clothes washer. It kept malfunctioning. So we called American Home Shield, and someone came out and probably fixed the problem. But it broke again the next day. So he came out again a few days later, and he determined that it has to do something with the computer system so he has, apparently, ordered a part, and now we’re waiting to see whether or not the part is available, or if he has to go ahead and work out a replacement because the washer’s 10 years old. So it’s not yet resolved and I still don’t have a washer. But they have been responsive and they seem to be working in the right direction.

I had a leaky pipe and filing a claim for it online with American Home Shield was easy. KS Wilson was able to come out in 48 hours. The contractor did a good job. He replaced a section of the pipe. I was completely satisfied with how he explained the issue to me as well as the resolution.

My experience started with a first service provider coming out to check my garbage disposal. It was just making a noise and not turning on. But garbage disposals have an Allen key that you can turn on the bottom and a button that you can press to reset. There are simple fixes that most people don’t know but I knew that and the service provider came in with his Allen key, thinking he was gonna make $75 just turning this Allen key, getting it unjammed and walk away. Well, no. That didn’t happen. He went back and called his boss and said there may be a wire in there. I was standing right there the whole time watching him. He said it was not gonna be covered because it’s an obstruction. Then he said he had to go and he couldn't wait for me to call American Home Shield. I told him I would call American Home Shield and talk to them then he left.

We had two different claims on two different air conditioning units. But the American Home Shield online portal somehow got confused. One of them said it was completed and the other one wasn’t. Of the two, I wasn’t happy with one service but with the one with United Air Temp, I was very happy with everything. In fact, my preference would be for us to only be assigned United. The issue then was that when it got very hot, the AC tended to shut down. I went on to American Home Shield's online portal and said our air conditioner was turning off. I just clicked the choices for HVAC, for central air and then “a new claim”. Navigating through the website is easy.

American Home Shield has someone come out for the dryer. I did the request online and the contractor came out the next day. He was very professional. He found out the part that he needed, ordered it, and a week later they came and installed it.

I had a leak coming into our bathroom through the ceiling from the second floor. We were afraid that we had pipes leaking behind the shower. We submitted a claim to American Home Shield over the phone. I'm particularly happy with how much faster AHS' reps answer the phone. Two or three years ago, I would be on hold for more than an hour when I need to call them.

We just moved in and we needed to rekey all the locks. I called American Home Shield and spoke to their rep. Everything was fine. They gave me a time to expect the contractor Pop-A-Lock and it was quick. The contractor was excellent and professional. Good service was provided and everything was really great.

Submitting a claim online to American Home Shield for my air conditioning issue was very easy. The company that they referred to us was very professional. Their tech knocked at the door and introduced himself. I showed him where the unit was upstairs and he took a look at that. He went outside and handled everything very well from there. He was at our place just for a short while but he did a good job. He replaced a wire or some coupling and that seemed to solve the issue. Since then, the air conditioning unit has been fine.

The fan went out and so I filed via the American Home Shield website. Navigating through there was pretty simple and convenient. Kingwood Air Solutions came out and found it wasn't the compressor, it was just the turn on switch, the thing that drops the amperage down. They were awesome, quick, fast, polite, did the job, picked up their mess and left. Everything with them was A1. I am totally satisfied.

There was a squirrel fan in the dryer that failed and that wasn't performing because the part that holds the squirrel fan to the motor was broken. So, the dryer wasn't spinning. I’ve had American Home Shield for years and they respond but you have to be careful to read the reviews about the companies that are sent. Sometimes, it says, "Don't let this guy in your door." So, that makes you wanna ask for a different company.

My mom had a home inspection in her place. I was notified that the toilet was loose and so that needed fixing. I filed the claim to American Home Shield online and then we received a phone call from the plumbing company to let us know when they were available. My mom said that the gentleman that came around was very personable. He offered to look at the other toilet too 'cause she has two just to make sure that was okay. It didn't take him very long to fix those so it was actually some minor repair. My mom was really happy.

I usually call American Home Shield when submitting claims and it has been difficult once I get through to the right people because some of them are very hard to understand and I get cut off. We had an AC issue and AHS gave me a phone number of the first people that they recommended to me. The people didn't call me the next day. When I called, the phone kept ringing and ringing, and then it said, “Try to call later,” so I could never get through to them.

I usually call American Home Shield's 1-800 number whenever I submit a claim. The claims process is really bad. The representatives are not very much trained. There is always a 30 to 40 minutes hold time, which is really long, and they are not familiar with the stuff. If you're submitting multiple orders and when the orders go to the company, they are always missing something. They forget to add it and I don't know where the communication issue or error is. We then have to call American Home Shield back and do the whole process again. I wish I can record all these calls if there is someone I can just play those recordings to. American Home Shield used to be very good. They are growing but their customer service is not quite there yet. It wasn't like that before. I had American Home Shield since 2008. They used to have a very smooth process.

The freezer was making a noise, and I went online and submitted the claim to American Home Shield. Then, I called but I couldn’t understand what the representative was saying to me. So, she couldn’t answer the questions that I was asking. I could not talk to the manager until later. I got upset so, finally, a manager called me back. The contractor was fantastic. He came in, fixed the freezer and left. He was in and out. Since the repair, the performance has been excellent.