American Home Shield Reviews

I had an air conditioning problem where the upstairs and downstairs stopped cooling. I did an online request for service and after two days of no response, I finally called and got a representative who put me in contact with a contractor. Well the contractor couldn't come out for 5 days. I called back and got another contractor who could come out in 2 days but at the last minute called and said they would have to come later. Well come to find out the contractor would not look at both units at the house. Says he doesn't get paid for it and that I would have to have a second work order which apparently is not specified in the online request or was not mentioned by the representative that I spoke to on the phone.

I call them to submit a claim or do it online and then I let them know what the problem is. They give me a name and a service number, and I'm free to call the company that they have come out here. It's really simple and very quick. The AHS reps were very professional and didn't beat around the bush. They took care of the need I had and got me somebody that could get it fixed.

I submitted a claim online because my AC wasn’t blowing cold air. I had to call them to get it scheduled or to confirm because I didn't receive the phone call from the technician. It got scheduled and the technician came out. He addressed the problem and replaced the capacitor. The tech has been in our house before, and he's been great both times. Working with AHS has been simple and straightforward.

I've been using American Home Shield since we bought this house almost 11 years ago, and plan to continue using them. I've been very happy with them. They're quick and easy to work with. My most recent claim was when our upstairs central air conditioning system failed. It was Home Service Corp that they used a lot in this area, and I've been very happy with them every time. They sent the technicians out and identified what the problem was. It turned out that a roofer had put a nail through the refrigerant. However, it wasn't covered due to the nature of the damage. I like that the person who called me was proactive, professional, and understanding. What she told us was bad news, but she handled it well.

I filed a claim to American Home Shield for my AC unit. Their claims process was easy and simple. Their contractor came out and took care of it. They're very knowledgeable and they did what they had to do. I don't care too much about their rates but they're the best thing I've ever seen. AHS is a good company. They pay what they say they'd pay or fix what they say they'd fix. Sometimes we got other functions that need to be done in order for them to do what we called for but other than that, they're good.

I paid $700 over the course of this year for this plan. My A/C stopped working on Monday. It blows but will not cool. It is over 100 here this week. My son has Asperger's syndrome. I called them. The first company they put me in contact with was JJ's Fire and Ice. They called and tried to schedule an appointment for Thursday. That is a bit too long for a special needs child to go with no air conditioning in Arizona. I asked for expedited service.

Called AHS to schedule a service for my clogged kitchen sink. They called Ostarly Plumbing. After arriving, I was told that they couldn't service my sink. The service man told me I still owed him $125 for him coming out even after HE DID NO WORK! I do not recommend AHS or Ostarly Plumbing! Why be a plumbing company if you can't service people's plumbing issues? Why be a warranty company who can't seem to hire competent sub-contractors?

My washer needs help. Not draining. I had to wait about a week for work to be done on my washer, but it was worth it. It was fixed within an hour.

I have always had positive experiences with American Home Shield, as far as repairs were concerned. However now that I need to have my clothes washer replaced, it is another story altogether. The price on the model I want is $300 higher than I could buy it for at a retail store. I also checked into purchasing the matching dryer from AHS, but their price is $130 higher than I could purchase it for at a retail store. So much for their Appliance Purchase Program saving the consumer money! They are impossible to get hold of on the phone - I've been on hold for hours at a time! After this is settled, I will probably research other home warranty companies.

I had two things going on at the same time. I had a dryer that went out and then the stove cooktop had finally given up the ghost. Talking with the American Home Shield rep was great. I was able to submit both claims on one ticket. I didn't know I could do that until I was talking with somebody on the phone. The first contractor that came out was from Sears. He fixed the dryer and then looked at the stove top. He immediately said it was too old and couldn't be fixed, and it has to be replaced. Somebody else came to confirm that. I then talked to someone at AHS who listed my options of replacing the stove top. They let me choose the one that was closest to what I had, then ordered it and had it shipped in. It took about four days before the folks came out and installed it.

I've had 5 AHS homes under warranty for several years now. I file a claim or two per year total and usually get fairly good service. But things have changed in the last couple of years. My recent experience: I filed a claim for repair of an air conditioner on June 4, 2016. AHS promptly referred Temp-A-Cure Inc to make the repair. They showed up at my rental within a couple of days, diagnosed the problem, and said they would order the part. Then Temp-A-Cure dropped off the face of the earth. Over the course of several weeks, I called them 8 times, emailed several times, and refiled the claim with AHS. No response from anyone. I called AHS, waited on hold 34 minutes, and spoke to a rep who said she would take care of it. I confirmed she had my correct cell number and email. Never heard back.

Terrible service. I submitted a claim, then called and found out that it would not be covered so I told them never mind on the claim. I guess my wording wasn't good enough because a few days later a technician showed up at my house unscheduled and I asked him to leave. Now I get a bill for the "services" rendered and 5 phone calls later (with literally an hour wait time for each call) I am still getting the run around about following "protocol" and "he-said/she-said" sob stories about why this bill is my fault and there is no way out of it. I never even agreed to an appointment! As if paying almost $500 a year for this service wasn't already a lot, now they want my money for following "protocol" to treat me like crap. I even had a representative (Reshaud) tell me that he would not transfer me to a supervisor because they would only tell me what he already said.

Our air conditioner was low on coolant so I recently filed a claim with American Home Shield via phone. In the past, I file through the website. Even without the account number, they can pull it up just as long as I give them my actual email address. I wasn't on hold very long when I called. Their rep was pleasant and answered the phone quickly. Then she explained to me the procedure: they’ll file the claim, call the vendor who is to call me within 24 hours, and all of that happened. The contractor came out, verified that it was low on the coolant and added them. Within 45 minutes, everything was okay.

I've been with AHS for 15 years and my experience has been fine. The only hassle is trying to get a hold of a person on the phone. It used to be I just simply got on the phone, dialed, and said agents, and I can get somebody. Now, I have got to do this and that and it's really annoying, but the rest of it is gold.

In May, my air conditioner wasn't working so I called American Home Shield and filed a claim. I told them what the problem was and they sent me a message saying that I would be getting a call from a particular business. The same guy who looked at our air conditioner last time came and fixed it. It's been working fine since then. Every time I call American Home Shield, my concerns are always taken care of quickly and I never have any problems. I call back if ever I have an issue again. They've been great, professional, on time, and worth the money.

One of the electric burners on my cooktop was not working so I had AHS service it for me. The technician who came out was very knowledgeable and friendly. He was able to identify the problem real fast and suggest the right action, come back and fix it later on. He also gave us a lot of tips on how to maintain it and how to not have problems in the future. We've been back for three days because we're out of the country and the cooktop is working how it should.

I could not be more disappointed in your service American Home Shield and vendor. I called for a number of plumbing issues and you sent out Rite-A-Way services to check things out on 7/29/16. Turns out all the problems stem from our water pressure regulator which is at DOUBLE the pressure it should be. We are at 140 PSI and it should be about 70 PSI. The technician said we were lucky we didn't have busted pipes or a cracked slab already. The technician told me it was a $600 - $700 repair, but it would be covered and that we would have to pay $350 out of pocket for a "pipe modification because the new part which meets code does not fit within our current piping".

Both electrical and plumbers you sent were on time, courteous and very helpful.

Our recent experience with American Home Shield was a positive one. We needed our A/C fixed. We were told we had one part that was broken and the contractor that came out actually found out that there were multiple parts that needed repair. He arrived when scheduled and was very professional.

I have been with this company for almost 13 years. The last two years we've had some problems here on the property and yes they have stood behind them and fix them. The total amount of money that they have paid out within 13 years was $2500 and in 13 years they have made $25,740 for 13 years of service and I will say within the 13 years they have been having very bad communication with their customers. They renew my contract with them without even email or written letter and within the 13 years they kept on raising the service contracts fee without notifying us too so the biggest problem that I have with using them a couple years now they have asked made me--I have to pay them hundred $80 a month to have insurance with them. So I quit them and I'm going to a different company.

It took more than 48 hours but AHS did call back. AHS apparently will not honor a request to cancel your policy without an exit interview. Just a good reason to avoid automatic withdrawal when making payments or renewals.

The gentlemen that came to look at our units seemed very knowledgeable in their trade. They were quick to resolve the problem. I was very happy that the work was completed fast and efficiently.

We are so thankful we have AHS! We bought an older home a year ago and have had 3 or 4 calls for help. And help they did! The service people were prompt, courteous, and right on in the repairs! We were very pleased. Thanks ever so much for taking care of our home. We have a disabled daughter and a grandchild and are supporting them and it has been a great relief to have AHS!

The service we received from the Home Shield contractor was great. He was on time and efficient. Our microwave was repaired with original parts and in a very professional manner.

I made a claim with American Home Shield for my air conditioner last year and they came out and said it needed Freon. I didn't want it because it was towards the end of the year. They came back out last May and loaded it up with Freon but I've had to call them back twice since then. The contractor was courteous. I thought he'd already fixed it but he didn't. It’s a little bit frustrating because it's not working properly and I'm truly not satisfied. I just really thought it wouldn't have been this much. I don't know if I would use AHS again because of this experience. I wouldn't do the insurance through them again because I pay them $125 to come out and put something in and it's still not working properly. I would have expected once they put that one back in May that I would not have to call again.

I have had my 3 homes covered by AHS. During the past 7 months, I had only 2 claims (service calls) & both were very disappointing. My last call was 2 mos. ago about the remote control for our Casablanca Ceiling fan. I made the call, a serviceman came in who had no clue about this type fans. He was trying to look it up on the internet to see how the fan works. He accused us of taking the receiver out of the fan's box (the fan was working for the past 20 years and is located about 8 feet up high)! He left without doing anything! Our claim was rejected and we were billed for the service call too! I left a msg for a manager to call me asap, for I was leaving to go out of the country in the next 2 days. Needless to say, no one called! When my husband told me we got an overdue invoice from AHS for service call on the fan, I was very upset! I called them from my mom's house (in Armenia) and explained the situation.

Our air conditioning unit wasn't turning on, and we filed a claim with American Home Shield. It was quick and easy. We did it on the phone but we didn't talk to anybody but went through an automated system. The contractor they sent was great. It was taken care of in a couple of days, which was expected. We called on a Friday and he came on Tuesday. The air conditioning unit has been working fine so far. In the past, we had numerous problems and it took them a month to get things repaired. They're not quick and efficient, and the person they sent out wasn't the best. However, we were very happy with the most recent person they sent. So, it's a hit and miss with who you get.

I filed a claim with American Home Shield for air conditioning that was blowing hot air. It went good, except for it wasn't escalated to be in an important claim. My husband had to sit on the phone to escalate it for an emergency service, not 48 hours because we live in Arizona and it was 116 at the time. Other than that, it was flawless. The contractor came out at the scheduled time, went on the roof, fixed the fan right there on the spot. We didn't have to wait on parts. It was a perfect. The air conditioner works so we're happy and comfortable in our house and we didn't have to call back. The repair stayed.

I call American Home Shield and someone comes out here. They assess what is wrong, and if they can fix it, they fix it. It's not like they will go out and then come back and then there's a different charge. I'm satisfied with them.

I have been waiting almost 3 months for them to repair a broken door on my clothes washer. They have been to my house 3 times and each time they don't have the parts to fix it. I have been promised multiple times that they will get it fixed. They have promised they will call back with info and they have never called me back. I can't even get a hold of their subcontractor. They have even promised to return my $75 for the service call, only to tell me later that they can't do that. I can never talk to a supervisor and I can't talk to the same person twice. Very frustrating and I would not recommend this service to anyone. I am out $850 for this insurance fraud.

I won't go into all the details, but I contacted AHS in January for service on my water softener, 2 toilets and a sink faucet that was making a loud noise even when off. AHS told me that I didn't have the water softener on my contract. I specifically made certain when I started with AHS that I had that coverage. After some discussion, the representative agreed that it was covered. They had Stallion Plumbing (Utah) come out. He fixed one of the toilets, said he had to order a part for the other toilet, and a part for the faucet. He said AHS told his company that the water softener wasn't covered, so he wouldn't look at it.

I am new with AHS. My 1st service request was electrical. Outside light would not work and in bedroom the breaker kept tripping to the off position when several items were being used. Requesting the service request was easy and got contractor's call same day. The contractor they sent, I thought was going to be a certified electrician, was just a technician. He removed the light fixture, checked the wiring and said the problem was loose wire connection. Adjusted the loose wiring and rewired the light fixture.

I had the hot water valve to my kitchen sink fail and some of the o-ring pieces from the valve clogged up the hot water supply line of my faucet as a result. AHS replaced the shutoff valve but refuses to fix the faucet. Why? Because it's not considered "normal wear and tear" since it is a "foreign object" blocking the line. Yes, the foreign object that is a direct result of a non-foreign, covered item, inches ahead of the faucet in the supply line. Even the plumber that AHS sent out said it was a common wear and tear issue for older homes like mine and should be covered! Bottom line is that I could not recommend AHS to anyone after watching them do all they can to avoid fully processing a claim even though all parts in question are listed as covered in our agreement (specifically sections C.3.a-e and F.4).

I have a warranty with AHS and this summer, I called AHS for AC repairs. AHS just started to impose a $10 limit on the gas that needs to be charged to the unit so the repair person charged me 800 upfront because he had to empty the entire unit's gas and run a diagnosis+100 I paid to AHS for the call. Three months have passed without AC, many calls to AHS and sometimes the wait time is over an hour to talk to a representative at AHS. After 3 months and many calls to AHS and the contractor the unit is still not fixed. At last AHS offered a cash out which is a pity $500 but contingent upon another provider to fix the unit and provide a paid receipt. AHS wait time and their handling of contractors they use is really bad. My complaint to AHS about the contractor did not go anywhere and at last I had to give up.

American Home Shield is the bomb. It have help me save lots of money in repair and headache. Couldn't do without it.

Contacted American Home Shield about broken ice maker. They sent Sears repair Birmingham, AL. Technician put in new motor, did not check to see if it worked, said takes 6 to 8 hours for ice. Called American Home Shield again about 5 days later to report still broken. They set up new appt with Sears on a Monday. Got a phone message to call #, they needed to reschedule. There was no one to speak with to reschedule. Message gave me 3 options to choose. I choose Thursday 4th of Aug. Took off work again. At about 10am called Sears. They said I had cancelled, which I did not.

It’s very convenient to file claims online with American Home Shield, and we always get a prompt response back from the company that is required to come. We recently contacted them to service our washing machine. The knob was broken and we needed it replaced. Overall, our experience has always been excellent except for the latest one with the washing machine. They had to order the part that had to be replaced and it took some time. Washing machines are vital and I don’t go to laundromats so my husband ended up calling, and they said that they already have the part but forgot to call us. They then scheduled an appointment and came out two days later. My husband said the service guy was very nice. The washing machine is working well and we’re happy.

I had to call Home Shield two years ago for my air conditioner. A guy came out and told us all the stuff that was wrong with our air conditioner when we knew it wasn’t. So we called Home Shield and they said, “You all are being scammed and so we really don’t want to use this guy.” Home Shield was very good, and they said, “We're gonna send somebody else out, and whenever they ask you for the money, just tell them to call Home Shield and we'll take care of it.” They fought with the other people who were trying to scam them.

I recently filed a claim with American Home Shield for what I thought was an air conditioner problem. I submitted the claim on a weekend, and I had a call on Monday from the vendor. We set up a time for an appointment, but I had to cancel before they came because it turned out that the problem was a filter cover that came off and was sucking in hot air from the attic. I didn’t call AHS to cancel it, though. They told me that once they assigned a vendor that I dealt with them indirectly. I made other claims in the past for air conditioning and some plumbing issues, and I always had good experiences with the vendors that they’ve contracted with. Also, I didn't have any phone contact with AHS when I submitted claims. Everything has always been done on their online processing. In fact, submitting claims online is a very good aspect of their service. It makes things so much easier.

My garbage disposal didn't work so I submitted a claim online to AHS and it was easy. I got a call from the contractor a couple of days later and had an appointment after that. A guy came out and replaced it. He was good and in and out in 15 minutes. Now, the garbage disposal is working like it should. I like American Home Shield. I have them for 15 years now.

American Home Shield was timely, very prompt, and responsive when I submit a claim online. Most of the contractors they send out are qualified, but it's not always the case. The contractor who did the work for my recent claim was incompetent and wasn't able to fix what was wrong. The person ordered the replacement of the unit rather than repair it and American Home Shield did not confirm for my home. So I had spent $1,500 out of pocket to replace a unit that could have been repaired.

I recently had two issues arise simultaneously, my deep freezer and the kicker was I had a slab leak that caused some heavy damage. I logged into American Home Shield's website and filed a claim on both. They dispatched an appliance service tech to fix my deep freezer. The service tech was friendly and knowledgeable in his field. He found the problem with my freezer and had it back and running within an hour.

I filed a claim over the phone for an air-conditioning and we chose cash outs but I was a bit surprised because if we had gone to the route that they recommended, which is just to change a piece, that was going to cost them a lot more than what they were offering us as a buyout. So, I’m a little bit disappointed. I don’t understand why they would pay less for me to replace it when I am paying most of it from my own pocket. And they were willing to pay more for the system that will be obsolete.

Starting calling AHS in November of 2015 to repair my leaking refrigerator, oven door that would not close, and the cook-top range igniter switch. They sent a repair man that denied repairing our appliances. Immediately called AHS and they suggest another company be sent out to reevaluate the appliances. They stated all repairs should be fixed due to normal wear. Called AHS on January 6, 2016 and told parts were on back order. Called AHS again on January 26, 2016 and was told again parts on back order and supervisor would call us back; and they did not email either.

Contractor arrived on time, if not early. Diagnosed the problem very quickly and within the hour, I was able to do laundry again. Very satisfied with the professional appearance and verbal explanation of the issue. Would hire again.

A/C problem. Could not get a technician for a week. We have to wait 30 min to talk to customer service and then the phone get disconnected. They don't even bother to call back. Chat line wait time is 45 min. Looks like one person operation. NOT WORTH THE MONEY!!!

I called American Home Shield on 7/26 for an air conditioner that was not working when we woke up that morning. Everything seemed ok when we scheduled the contractor to come out and look at the AC. They could not find anyone to come out for at least two days. The contractor did not call me, so I called them and found out they do not take credit cards as payment, we finally agreed I would pay AHS with the service fee and the technician would come out. They never showed up at the agreed upon time.

We bought our house in 2004 and have been AHS members since then. Almost every year we have had to have one or both of the A/C units serviced as well as the pool pump. This year, we've been informed that our monthly rate has increased from $75 to $116 because the amounts they've had to pay contractors in the last year have exceeded our premiums. We have never been made aware of the costs to AHS nor were we aware that there was a threshold. We still don't know what these numbers are.

Been a customer for over 10 years. Never been disappointed. Always reliable and courteous. Or if you are a homeowner - it's a must have.

I have tried to handle this with AHS with no positive results. I am at the end of my rope and will express how negating of a view I have had with American Home Shield. I have been a Warranty Holder with AHS for 5+ years. And for about as long I have encountered the same issue twice a year. At some point in the summer, AC goes on the fritz and I have to contact AHS. They send a tech out and each time they add coolant. Each time I contact AHS about this problem, I remind them that continuing to add coolant to a system that you know is leaking is a violation and illegal practice. This negatively impacts the ozone layer, but they continue to send techs out and the techs continue to "patch" the problem. I was advised by a tech that AHS only authorizes them to return the system to a functional position.

I had a plumbing leak but it’s not covered in our American Home Shield contract because there’s a manufacturer’s defect in the water line. Nonetheless, their technician was nice, very respectful and on time.

We recently contacted American Home Shield for some plumbing leaks and a toilet that wasn’t flushing properly. We only had a brief call with them and it went extremely well. They gave us the plumbing company name right away and told us that they would call us within 24 hours, and that happened. The people that they sent were very courteous. They were able to complete the job, which was the most important thing. We had a problem but they came right back and corrected it. We’ve been with them for years now and we’re very happy.

I filed a claim about an electrical issue wherein our breaker was tripping. Two technicians came over when they said they would. One was training, but the technician they sent was very knowledgeable and he knew what he was doing, so it was good. It's been an easy process to get someone out and take care of issues with the house that we bought.

Maybe someone will contact me since I have been trying to contact American Home Shield since Friday. I have been on hold Friday 92 minutes. Saturday 67 minutes and now Sunday 60 minutes as I type this review. I have a concern with my a/c unit. I have had AHS for 8 years. They have serviced my a/c over 10 times. Know that yesterday my system is total gone. I had a professional company unlike the one AHS sends out to replace my a/c unit at cost to myself. AHS contractor was out the first part of July and the fan was broke that AHS contractor put on last year that was too big and cut the coils. I have paid the $75 service fee and the company never came back. Now when I call AHS they say I have a $75 bill. Maybe someone will contact me. I AM STILL HOLDING FOR THE NEXT AHS REP. EVERYONE MUST BE AT LUNCH.

We have had an American Home Shield Contract for almost a year. Yesterday (a Saturday) our downstairs air conditioning system went out. We called in the service request and were told a company called American Air Conditioning and Heating here in San Antonio would call us shortly to schedule an appointment. They then sent an email at 5:19 on Saturday saying the same thing. When we hadn't heard anything by 2 pm on Sunday we called again. We were told that because our house has an upstairs unit and a downstairs unit it is not considered an emergency if one of the units goes out and to expect the contractor to call us Monday morning to set an appointment for some time in the future.

Most recently, my dishwasher and microwave broke down, and I contacted AHS for service. In both instances, a company called Magic Appliance came out to look at these kitchen appliances and each instance, I was told that AHS would have to approve the repairs. Unfortunately, the claims were turned down. I was told that the microwave had to be 24" inches above the stovetop rather than the current 20" as required by California state law. It was then determined by the tech that because of improper installation the control panel was no longer working.

Everything was okay with American Home Shield. Submitting the claim went fine.

I have great respect for American Home Shield, and really appreciate their people. Most of the time, I file a claim over the phone and it's so easy. They have been very prompt and send people who come and do what needs to be done, I pay the deductible, and they are on their way. I didn't have any problems with the contractors that they send. They always send the best person in the field. There are some vendors that are better than the others, and AHS is trying to be fair with all them, however, I would rather deal with somebody I know than somebody who is new. It would be nicer if there's an option for us to select a previous vendor.

I recently filed a claim to American Home Shield, for heating and air. I had trouble filing through the phone because I had to wait quite a bit to get through but their reps were very helpful. My first service tech was nice and very polite and worked diligently on a Friday night but he blew out my compressor so I was not incredibly pleased with the outcome of the service as my $75 turned into a $500 charge. But they came and fixed it by Tuesday. I spoke with the owner of the company about the charges and he was not very accommodating.

We've had American Home Shield in our rental house that we lived in and that’s been over 20 years. We also keep it on the house that we bought for 18 years and we wouldn’t go with anybody else. It’s affordable, low deductible and worth the money that I spend yearly. Even if I don't use it all year long, when I do need it, it's always important and always gets taken care of. I've referred it to several friends who are in rental houses and several friends who bought houses this year. We love AHS.

Our water heater broke at the very beginning of May. I called American Home Shield and immediately they sent someone to have the water heater repaired. They were good. The guys who came were very professional and really nice. I would recommend them. Very simple and easy, and quick.

I have had American Home Shield Service for at least 7 years. EVERY summer I have had basically the SAME issue with my Central AC, sometimes once, twice or even 3 times during the summer. Coil freezing or freon leakage. Each time a technician comes out, they add freon but no one takes the time to fix the problem and American Home Shield does NOT hold the repair companies accountable for NOT fixing the unit BUT American Home Shield WILL NOT replace the unit. There should be a lemon law on how many times an item can be worked on, then they should replace the item.

I figured I needed to get a home warranty in case my appliances break so I signed up with American Home Shield and they sent me the documents I needed. Everything was done online, even when I had to file a claim but so far, so good.

Several years ago, I’ve had some really, really bad experiences with AHS. I have rental properties in Tucson and they completely dropped the ball. They let one of my houses sit in the middle of summer, for four weeks, with broken air conditioner. Finally, we went through a district manager that straightened out the problem. But dealing with whoever they are back in Tennessee or Nashville and with the contractor out here was miserable until we got the district manager involved. At another property in Tucson, I had a similar problem and had to get her involved in it, too.

It’s difficult to get a hold of American Home Shield by phone. I called the other day with a billing question as I wanted to change the payment date on my account just for this month and I waited on hold for 25 minutes and never talked to a person. So when submitting a claim, I do it online most of the time. Other than that, the contractors American Home Shield have been sending were professional, able to come out promptly and get our problem addressed, with the exception of the pool guy, who was busy and didn’t get back to me until end of the period.

Submitting a claim with AHS was very easy. I did everything online and when I call them, they are very helpful and accommodating. Their customer service is great and the contractor who came out was very kind, polite and very informative. When my AC wasn't blowing cold air, American Home Shield sent out a contractor to take a look at it. It has been out for 48 hours and it's not yet done because they have to order a part which would take a few days. It's very hot here in South Texas and being a family of six, it's not very easy. So I'm waiting to hear from them to know when they're going to come back and fix it.

While one of our AC units was cooling perfectly, had an issue with standing water that appeared all around the base of the AC unit. Called AHS on Tue, said we should turn off the unit and that the local contractor would be out on Thurs. The tech determined that the water issue was caused by a clogged pipe leading to condensate pump. Contractor cut pipe and cleaned out problem and reinstalled. Since the area for the coil was opened, he felt the need to spray what he said was "cleaner" all into and around the coil. Sealed the unit back up and all was supposedly fine. Later that night, the unit was not cooling as well and when I looked at the unit, there was ice forming all around the pipe coming out of the coil? Very strange given that the unit was cooling properly before the tech came out and now it was frozen up and not cooling.

We have been loyal customers for over 10 yrs with AHS. Never had any issue. They had been prompt, punctual and courteous. For the last few months noticed the endless wait times on hold trying to get hold of them. But the break point came when we had to replace our pool pump. Which we had done before too. They sent Aqua-Brite of FL who knew nothing of pool pumps. They tried to make it an electric issue but it wasn't. They came back, placed wrong motor, opened our pipes in such a way that we had a major leak so much that if we left the motor on it would flood our yard, not to mention the pump was wrong.

My experience with American Home Shield has always been fine. I haven’t had to use it very often, however, when I need somebody, I know who I’ll call. In fact, I needed to find an air conditioning man to service my air conditioner for its yearly maintenance, and I called AHS since I didn’t know who they sent before. The technician was very efficient and didn’t take a long time. He told me that my air conditioner is doing well. He put a little Freon in it, but he said it didn’t need much so he didn’t charge me for it. He tested all my air vents, and they're all working fine at the right temperature.

I am very upset with AHS for not honoring their contract to pay me the cash out payment that I was quoted on getting ($726.00). I have been dealing with this issue since July 5, 2016 after my AC unit stop working. I called to have them to send someone out, but after I did that, it took the company 3 days before they could come out. Well when they made it, the guy that came out was weird, but then after assessing the problem he did not update me. It took another 2 days for them to inform me that my coil needed replacing. So considering the fact that I have had their service for almost 3 years, and paying $125 for each call, and paying $49.95 per month. I started thinking that this service isn't worth it. Because the company that came out quoted me a price of $660.00. Now mind you, I have had to use the service for the same AC. So I started thinking instead of continuing paying to basically have this system patch I should get a new AC.

My dishwasher and disposal weren't working so I submitted a claim online to American Home Shield. Their staff made the claims process very easy. One of the vendors didn't show a couple of times so I asked them if they could assign me to someone else. They did and they were very nice for the most part. American Home Shield is very fair. If something breaks, they take care of it.

I changed my air conditioner's thermostat and one of the wires wasn’t hooked up right. I called American Home Shield and they sent somebody out. The rep was professional and he explained everything to me. The contractor came in and checked out the air conditioner. He told me what was wrong and then I signed the papers. My AC unit has been great since then. I'm satisfied with AHS.

My experience with AHS was good including submitting the claim with them online though I haven't had a claim for several months. The repair they did for my refrigerator took two days because it needed a part but the contractor who worked on it was efficient and friendly.

We’ve been American Home Shield customers for over 27 years. We like them. We recently had an issue with our refrigerator’s icemaker, and I called them to file a claim. The contractor that they sent for the refrigerator was very good. I’d recommend AHS. They're one of the few warranty companies that does what they say they’re going to do.

First of all, had the warranty for 6 months and never made a claim. This is for an investment property that I own that has renters. Saturday morning 7/23 main breaker melts to the house and no electricity for anything for the entire house. Called AHS – surprisingly their contractors do not work on the weekend and there are no exceptions made (didn't know that when the warranty was purchased – they conveniently left it out). Tenants could not go an entire weekend of 95+ degree temperatures in Kansas City without A/C. So I called a local electrician who came and confirmed that the breaker had melted and that the entire breaker panel needed to be replaced... ahh great that should be on my home warranty. I paid that electrician a fee to get electricity back on a limited basis so at least the A/C worked, which he did. Finally the AHS contractor calls me and can't make it out until 5 days later – ok fine.

My washer was not working, AHS sent 3 different "technicians" with their approved contractor. My washer is a Kenmore, less than 5 years old, how difficult can it be to repair an american washer if you are qualified to do it? They had to take my washer to their facility and then return it with the same problem. After 5 times of unsuccessful attempts to fix it, I had to call AHS to let them know I am entitled to have my washer replaced for a new one if they can't repair it, according to our contract. That call was 2 weeks ago, AHS hasn't call me back with any update. Useless to describe the 45 minutes up to 1 hour listening music as they are having a high volume of calls. I will reduce their volume by cancelling the 2 contracts I have with them. Corporations that grow so much turning their backs on their customers will regret it sooner or later.

I was refunded money and the issue was resolved. I appreciate this site for finally getting this issue fixed.

Worst customer service experience ever. On 7/27/16, our air conditioning went out. I called American Home Shield to get someone out to use our home warranty for the first time. A tech came out and looked at the unit. The tech concluded the breaker was tripped and nothing was wrong with the unit. On 8/3/16, the air conditioning went out again. I called American Home Shield and our issue was again assigned to Always Heating and Cooling. It took them a whole business day to get back to me to schedule an appointment. I could not get a firm time commitment from anyone on when they would be here. Each time (of the total 5 times I called) I called American Home Shield I had to wait on hold for a least 30 minutes before I could speak with a person.

Water heater broke down 3 weeks ago. They agreed to replace it. Still waiting for it to be replaced. Local contractor (Dispatch services from Kaufman TX) has no idea, except that they are waiting for the heater to be delivered because it is 'special'. AHS also not providing any information as to when they will get the work done, except that they will have the Parts department contact me, which they have not. No hot water for three weeks.

The A/C repair had to happen twice, and they didn't charge me the 2nd time at least.

First problem is very looong wait times up to and more than 1 hr sometimes. Be it on chat or phone. There is no email facility!!! I got my dishwasher repaired by a tech sent by AHS. He came first time, looked at my dishwasher, said he needs parts and when I asked him what the problem is, what is the reason, he doesn't seem to care and didn't gave proper answer. Looks like he was not interested. Then he came second time, repaired, did some tests and said "All done" and went away. After this I saw frequently the water used to stay in the dishwasher even after the cycle was done. Called AHS, they sent the same person who came. Pushed some buttons for diagnosis and finally said pump and everything is working fine. I told him, it's random for which he carelessly answered, "I don't see it." When I asked him again what should I do if it happens for which he said, "Contact AHS not me."

My air conditioner had problems in summer of 2013. AHS sent contractor and they repaired problem and then charged me to fill unit with Freon. In June of 2016, the unit is not working again and is completely out of Freon. It leaked 13 lbs of Freon!!! In a unit that is self contained, this should not happen. AHS sent contractor in June and said he could repair the coil. I tried to repeatedly call the contractor assigned and could not get in contact with them. In July I received a call from the contractor (Mindy) stating they could not locate a part. I then called AHS to ask what is going on since it's been over a month. AHS called the contractor and they changed their story and said the technician they sent was out sick and the paperwork was lost and they need to send someone else out.

My first year with American Home Shield was excellent so I decided to renew my contract for another year, and my god that was a big mistake. At the time of renewing the sales person offered me a free service call. A few months back I decided to use that free service call and got something fixed with my garbage disposal. Little did I know that the fee that was supposed to be waived would be tacked onto my account as an unpaid balance, which would later become a tremendous issue. I have tried calling about this multiple times and trying to resolve it but the whole seems to be more than 58 minutes at a time or more.

I always had good experience with AHS. They always send good people. When all the water pipes underneath our sink corroded and had a leak a couple of months ago, they sent someone out right away and fixed it. My husband submitted the claim over the phone and speaking to them has always been good. The plumber who came did a really good job. I just sat and talked to him until he got it done. They also sent an air-conditioning guy a couple of years ago. He was nice and did his job really great. Then when the old washer went out, they sent a man to fix it, but there's no way that he could and so I got reimbursed with the money and bought a dishwasher.

I needed a faucet repaired and a plunger for bathtub replaced, so I submitted a claim to American Home Shield. The customer service representative was nice and professional. The contractor had to order the parts, but, unfortunately, the parts weren't correct. It's under warranty, though, so they got the items and replaced the parts and they had to order them and come back. When they came the second time, the plunger for the bathtub didn't work properly. There was something wrong with the item that they had ordered so they reordered that and they have to come back the third time, so it was a lengthy process. I also had to reschedule the contractor a couple of appointments because they also ran late on other appointments they had. Once they had the parts and replaced things, everything was fine. The performance was excellent after the repair.

I filed a claim with American Home Shield for our washing machine and it has been a positive experience. Their reps were good, informative, and easy to get along with. The contractor was good too. He called me beforehand and said he was on his way. He came on time and fixed the problem. I would’ve gone to the washeteria without the dryer, but with the contractor coming right out, I only waited a few hours in order to do our day-to-day household chores.

I did two claims with American Home Shield and I'm happy with them so far. One was for my ice maker. I called up and two days later, they came by and fixed it because when they said they were supposed to come over, they weren't available. The repair guy came and everything was good. I haven't had any issues since then. Next, it was the valve on my hot water heater. They came and fixed that and everything was good as well. They've been absolutely wonderful. This is my first time using any type of home warranty company and I like it.

When I submitted a claim, the reps from American Home Shield were very helpful and pleasant. The contractors sent did a great job doing what they were supposed to do. One plumber had to come back a second time, but everything was great. AHS provide perfect service and I've had problems in the past with other people as I used to be in construction, but none with AHS so far.

I had AC issues and AHS went back and forth with the company that was being used. The techs came and didn't even try to do the work. I had to turn off the breaker since it was an AC problem, and they wouldn't even try to turn it on. So I went from the AC to the electric person, all because the AC person would not even try to turn the switch on. Finally, they got the AC repaired.

The contractor was very professional and prompt. He went right to work to resolve the problem and I am very pleased at the results.

I had a problem with my garage door and it was absolutely easy to submit my claim to American Home Shield. Their rep was the best. The contractors came the next day and they had to come back the day after which they did. They were on time and did an amazing job. My family and I love the experience. I was surprised at how fast it was done.

My friend has American Home Shield warranty coverage for her non-working central air conditioning system in Florida. It is August in Florida and extremely hot and humid. She is living a nightmare without air conditioning in her bedrooms or parts of her downstairs' living areas for NINE WEEKS and it still hasn't been repaired.

We have had a spate of issues in the last 4 months (refrigerator, AC system, plumbing leak, washing machine, and a couple of other things I fixed myself). The AC and plumbing contractors' men were great. The washing machine repairmen were borderline rude and just wanted to get done and gone. The company the AC men came were non-communicative and just would not return calls, even after multiple emails and voicemail messages.

I submitted my request online and had a response from the contractor within 2 hours. They worked around my schedule and arrived at my home on time. The problem was resolved quickly and the issue was explained to me very professionally. I was also told that what the cost and the wait would have been had I not had my AHS coverage. I have been with AHS for over 15 years and now even have my vacation home covered.

I have had American Home Shield provide my home warranty coverage since 2010. A year ago they would have had 4 or 5 stars. I do not know what is going on with the company but the customer service and the technicians they send out are just not as good as they used to be. It started with my Washer Machine back in March. It was making a horrible screeching sound. The tech came out, looked at the washer for about 5 min, ran it without water and diagnosed it as just a start switch. When I asked about the screeching he said it was overfilled or something. It was good to go. He told me that it was fine to use for now and I could expect the parts to be in within a week.

Back in May, our air conditioner quit blowing cool air. I submitted a claim with American Home Shield at midnight and a very nice technician came out the next day and fixed it. He came out at 2 o’clock to check on our problem. He found some valve that was stuck, which he un-stuck. My experience has been awesome, and their immediate response was nice. I would definitely recommend them.

We’ve been with American Home Shield for years and this last time with my air conditioner, they were absolutely horrible. The air handler was not together properly and the door was off of it which had to be re-taped. It was an older unit but it's ridiculous that every week, they would send somebody else. The first person said one thing and was supposed to write a report which he never did. So they said that they can’t do anything until they get a report from him. Then they sent somebody else to check on the first guy and he said it was something else. He said that there was water damage on the bottom which was from our sprinkler. He went to the sprinkler himself, turned them on to see they were nowhere near that. He said it wasn’t maintained properly which wasn’t true. It was really disappointing.

My experience with American Home Shield has been great. The only issue that I have is they are real slow with customer service when answering the calls. Other than that, everything else is fantastic.

We’ve had American Home Shield for a number of years and we’re pretty happy with it. I am a real estate agent and I use it to put in contracts now and then. Recently, we had an air-conditioning issue and filing the claim online was easy. We’ve been fairly happy though it was delayed, but we understand. Air-conditioning issues are pretty common right now and I know all the air-conditioning people here are way behind. But once they got to it, they got it fixed very quickly and everything’s working great. The only thing is a lot of people that I know here specifically want somebody that they use and AHS can’t do that.

We bought this house and our insured home warranty was part of the purchase. There were quite a few things wrong that AHS took care of for us. We’re glad of that but we’re also concerned that they think we’re trying to take advantage of them because we’ve had quite a bit of stuff. The furnace, water heater and the air conditioner went bad. At first, they did mess up. I couldn’t understand why they got people from the Tri-cities 50 miles away when we have somebody here in Galesburg to do the work. But it all came out real well and we were very pleased with the service. The people that did the work were excellent. They replaced a big portion of the air conditioner and so far, it’s working very well and everything that they’ve done for us has been very good.

I put in a claim with American Home Shield about my air condition last week, and they sent CMR to work on it. CMR gave me a window, which was at 8:00 to 12:00. I took off work that day and waited but I had a meeting at 1:30 so I left at 1:00. 15 minutes later, they called me and said somebody was at my door. I told them I wasn't at home and they said, "Oh, well, you missed your appointment." It's just a phone call to say technician was running late. I called AHS back if they could send someone else then they put me on hold for 30 minutes. They came back and gave me CMR again. That's frustrating.

Just cancelled my contract. As long you get small repairs, it is fine. You are down the service call fee. Once you get any issues with big ticket items, it is not worth it. You are better off calling any service tech and get it attended to. AHS will ask you to pay that amount anyway to get it repaired.

Do not believe their slick marketing campaign! They are not here to help you in any way, just collect a monthly service fee. My AC broke, and immediately they began telling me all of the things they would not cover, which just happen to be pretty much anything that can go wrong with your unit. Additionally, their service fee to come out and the pricing through their contractor was higher than me looking independently. And in addition to that as well... my independent contact is arriving much sooner to help my 90 degree house here in Arizona. This company is a scam a far as I'm concerned. Don't waste your time, money, and cause yourself frustration dealing with their tactics. Save the blood pressure from rising and just look on your own.

I have two unresolved AC repairs that I have been going back and forth with American Home Shield for over 2 months. They have not resolved my claim. I have no working AC in my home and I have contacted the company in excess of 20 times. I have held on the phone for over 2 hours and still no resolution. The contractors they assign to make repairs do not contact or show up. I have missed days of work to meet contractors that never show. I have had to invest in window units to try to keep my children cool. I have paid on a warranty for over 8 years on time and I may as well have thrown my money in a hole in the ground. This Warranty company does not return calls, answer the phone, or resolve complaints. Do not use this company for your home warranty. You will be extremely frustrated and disappointed in their inadequate service.

August 2, 2016, We started calling AHS leaving the music playing for over an hour, we went back repeating the same procedure while meaningless music and recorded message declares our phone call is important to them. If we are so dang important pick up the phone. Instead we went on line. We put in service request but there is NO PROVISION for a EMERGENCY service. Our air conditioner went out. We did receive a name of our contact, we called him directly here is what he stated "It will cost you 180.00 for me to come out and another 100.00 for AHS." We did not use him. We called a local company. They came out immediately and my entire charge for signing with this company was only 139.00 that included coming out at 10.00 at night. AHS is a rip off. I do believe they have contracts with companies that inflate the price. Save your time and your money.

AC went out and contacted AHS. They referred me to Total Air Care (Florida based). Held for 50 minutes to set up appointment. Tech came out 2 days later, very new and unsure of his actions. Ordered new fan motor, 1 week or more to arrive per tech. UNACCEPTABLE. Have called AHS and Total multiple times trying to obtain status. Total never responds to voicemail and AHS cannot reach them either, only emails to upper management at contractor relations. AC still out 8 days later. I purchased portable unit as temp solution. Contract up for renewal with AHS, not sure if the $600 a year worth it if they only use unreliable contractors. Reps at AHS try but I feel they are only allowed to do so much.

I recently bought a house and got AHS as my home warranty. My AC went out so I call AHS to get it fixed. I was told, "A contractor will contact you within 24 hours to schedule an appointment." I waited till well after the 24 hours before calling back. They repeated this process 4 times before I finally had appointment. After repeated visits from the contractor that could not fix the issue I call AHS back to request someone else to fix the problem and they would not help me in any way. AHS does not care about their customers and lacks any capacity to get anything done.

My AC unit went out Sunday 7/25 - called my American Home Shield. It is over 110 degrees in Las Vegas and it is 8/1 and no one has been able to give me an update. I called American Home Shield. They said the part should be in by Wednesday 8/3. This is ridiculous. What is wrong with this insurance company! First their wait times are longer than 20 mins up to 60 minutes. When I get a hold of a rep no one knows where my part is, no one can give me a callback because they don't do that and no one can give me a status update as if the part has even shipped. I called today and the lady was nice but again had no answers except to say she was sorry and couldn't help me figure out why it is 10 days later and still this is unresolved. But American Home Shield like clockwork takes out my premium every month for the past 4 years and this is how they treat their customers. Unbelievably insane!??

My wife contacted them and waited hours and hours on the phone. She was advised that they was way behind and would have a contractor in our area contact us for service. I was with my wife when she was told someone would be coming 2 hours away to look at our unit. She asked them to cancel the service call from a unknown contractor, then she got a email stating that someone in our area was not available. Upon arrival of the local contractor he never went under our home nor did he even look inside the unit. The unit is too big he advised without even going under our home or taking even one piece off the unit and advised us they would not pay to replace the unit with it running. However the unit works it is very old and there is no air flow. At that point we pay him the 75.00 dollars and he advised he would contact them first thing Monday morning.

Having American Home Shield has saved us many times. Most recently our air conditioning went out and the servicemen that were sent were on time and wonderful to deal with. Also, our washing machine has needed repairs and again the technicians were on time and great to deal with. I can't say enough good things about American Home Shield!

The heat wasn't working on my A/C and there was a glitch with the contractor, initially. The contractor AHS sent out took a little while to get back to me and the times they had available just didn't work for me 'cause I have a job plus they were giving me 24 hours notice or less. But they were better about it the second time they called. I scheduled the appointment for the contractor to come out. He came, was professional and wasn't mishandling the issue. He explained everything as he was doing it and gave me good updates about what was wrong and what he was going to do. The A/C just needed to be cleaned and since he came, I haven't had any issues and it's working fine. AHS were efficient and responsive, overall.

My most recent claim was for my icemaker. Normally, I would call AHS but then I tried to do it online for the first time and it was quicker, faster, and easier. Sears came out and they did a good job. They had the part in stock and everything was fixed on the day that they were scheduled to come on out. Everything went smoothly and I have no complaints. I've been a customer of American Home Shield for about 10 years now, and I renew every year. I've been very, very pleased with them and I’ve recommended them to friends and neighbors.

I had an air conditioning situation where one of the two units went out. I called American Home Shield, activated the claim, and they got right on it. The contractor came out yesterday, took a look at the situation, and gave me a very detailed understanding of what’s gonna happen. He was very nice and so now we’re in the process of trying to get it scheduled ‘cause it's gonna be a little bit more in-depth than what we had initially anticipated. But so far, my experience has been good.

I recently filed claims to AHS for a dishwasher and a garbage disposal over the phone. The claims process was easy and working with the representatives was pleasant. Both were done exceptionally well and everything is in working order.

American Home Shield has always been pleasant with me. I had a dryer problem and submitted a claim with them over the phone and spoke with a representative who was friendly. They sent somebody out here in 24 hours. The contractor said he fixed the dryer but after that, it still takes me three or four times of cycles to dry my clothes. I called AHS and they sent another guy. This new guy then told me that it didn't look like there was anything wrong with the dryer and that I needed to check the vents as they were maybe full. So I paid this company to come out to clean my vents.

I have been calling them for the past month for repairs. It is either they send a tech who get my $75.00 and does nothing and when I call back they hang up on me after keeping on the phone for 14 minutes for the first time. And when I called them back immediately, they kept me on the phone for another 38 minutes and then hang up on me a second time. But they collect my premium on time every month.

This is the second year of warranty coverage. We renewed based on promises by renewal dept rep that company had improved the service request and customer service depts. Our first experience with a service request and subsequent customer service contacts resulted in rude responses from multiple cs reps as well as supervisors, and a one-week timeframe and two service providers to get a over the oven microwave repaired. During that process cs reps went as far as to cancel appts without notice to cancelling warranty without notice. The current service request is not going much better. Called on Sunday to request service - could not even get through to a person. Repeated attempts to reach a person were met with attitude of indifference. I have checked online reviews and found more good than bad. I'm sorry to say my opinion of AHS is not very high right now, but with no AC in the Texas summer with no definite resolution in sight it's difficult to be optimistic.

I purchased an AHS warranty recommended by my real estate company on a recent home purchase. 12 days into ownership I had an A/C failure on an upstairs unit with temps nearing 100 degrees. We have now been 20 days as of the writing of this and the units have still not been repaired. We have had 2 questionable contractors to the house and to date neither has completely diagnosed the issue. One says compressor is out. The other said being out of freon is causing the noise. The one who found the leak showed up as a second opinion and was not prepared to look for a leak, came back a week later and located line that has rubbed in the chassis for the outside unit over years of operation. Second tech mentioned that unit was resting in dirt and that caused the issue. Unit is on a concrete slab. Has been on a concrete slab since it was installed.

It’s been an easy process filing a claim to American Home Shield. As a matter of fact, they are more on the ball than I am. They’ll call if the person has been there, if the person did a good job, and if the job is done right. The technicians have been very friendly and nice. Last time my water faucet wasn’t working and I couldn’t get any water out of it. The technician was really professional and so far, everybody has been too. Overall, it's only been a positive experience and I’m happy with American Home Shield.

My air conditioner was running but then I noticed that my home was getting hot. I cut the air conditioning unit off, put it back on, and it still wouldn’t come. I called American Home Shield and was under the impression that having their warranty, they will repair my AC/Heating unit no matter what's wrong with it. But I've learned that that’s not the case. They select what they’ll repair. So now I have to spend $6,000 to get a brand new air conditioning unit. When I called to find out why they wouldn’t pay for it, they kept referring me back to the contractor, who kept telling me that the compressor had been hit by a power surge. And as a result, AHS won't repair my AC. I haven’t heard from AHS as to why they won’t pay it.

It was all good with American Home Shield. My wife recently filed a claim for our garbage disposal unit which had stopped working. It was easy to submit the claim over the internet. Our garbage disposal now works excellently.

The most recent claim I filed with AHS was the air conditioning on my downtown house. I filed the claim online and it was very easy, with the contractor getting touch with me pretty fast after the claim submission. The contractor is very nice and his response is good. I had two air conditioners and they both had problems, so he fixed both of them in one whole day. He diagnosed and fixed the problem immediately - he said the most common problem of air conditioners is that its capacitor goes out.

I submitted a claim to AHS online for my dryer to be repaired. And it took several days, no one called me. I ended up calling them. But once I got in touch with the repairer, it was not a problem. Their techs came out on Monday and the service was great. They came in, did a pretty thorough assessment of the situation and explained to me what was wrong and took care of it rather quickly. I have my dryer back so it’s a good thing. It was a great experience.

The garage door wouldn't open and close. Then, I called Home Shield over the phone. The reps were nice and then the contractor came out to fix a garage door for us. He was very nice and helpful and explained to me that the part that wasn't working on it wasn't covered. But, then, we had a keypad there that wasn't working either, and he said he could fix that and that would be covered, so, I said, "Great!" I'm very thankful to him for pointing that out because it's wonderful to have it back in use now. He's fixed the garage door too at a reasonable price even though it wasn't covered. I'd recommend AHS to others.

We have contacted American Home Shield now three times related to AC repair, and it is yet to be addressed. First is the incredible wait on the phone for a representative and then no action. Second is identifying a firm to fix the unit. Thus far both identified have not provided service for one reason or another. PLEASE NOTE: It appears that American Home Shield deals with "jackleg" repair companies, ones that cannot get any business any other way. I've asked if they deal with any of the top three in our area and the answer is an emphatic NO. One recommended was 1.5 hours away and said they didn't service our area. Apparently, American Home Shield could care less.

They have been out to fix our AC 5 times. We live in Florida and have a 3 yr old and 10 month old twins. Every time they come out they need to order a part and it takes a week to get. Or, they say they need to order a part, don't do it and send someone else out. They have filled our freon all 5 times. It's constantly draining and bad for the environment and then they "fix" it and it works for 3-4 more weeks before breaking. The AC company they use blames AHS and AHS blames the AC company. The AC is clearly broken and they can't fix it long term but they won't give us a new one. I still don't have air. It takes the AC company 2 days to even come out and assess the problem. It is July in Florida and the kids and all of us can't sleep. Do not buy this useless warranty.

I had a toilet that was leaking so I had the American Home Shield contractor come in. I used AHS online tool to put the claim in. Their contractor was courteous. He saw where the problem was, worked on it, didn’t leave a mess and it's working fine now.

I have had two open service orders open for over 6 weeks. Unqualified service providers, keep bandaid fixes, needing of spare parts and then not having time to fix them. My complaint is the wait for both myself and the service provider. I have called everyday for the last two weeks to get updates and have waited more than an hour everyday. Then they finally pickup and you hear all the people in the background laughing and partying after waiting for over and hour. The impression I get is that there is a room full of people who know nothing about the business or could careless about the customer. They are there for a paycheck to meet a quote of calls picked up. If you ask to speak with a manager they just pass the call to the next open phone answerer, which took another 20 minutes.

Weird smell in house turned out to be leak in sewage pipe. AHS paid (minus deductible) for plumber, but we were out over $1200 for sewage clean up. (Please note the first plumber that came out was not qualified for the job, and a second plumber had to come out. Both plumbers required deductibles for the SAME job.) After clean up (which we, the homeowners, had to pay for) and pipe repair, the smell still lingered. We have had several people in trying to get rid of the smell.

My air condition wouldn’t shut off so I put a claim online. I was having trouble getting a hold of the contractor who was supposed to come out here. I got mad because the contractor called me when I submitted the claim. It was a woman from their office and told me that someone would be out in a couple of days. The only problem is no one ever showed. I ended up trying to call that office with the phone number that they had, and that was a bunch of crap. I kept getting this recording telling me, “That if you’re an American Home Shield customer push #1.” I pushed #1 like a thousand damn times. And all they kept saying on that recording was that somebody would get back to me, and nobody ever got back to me. So this went on for about a week.

Our air conditioner was not cooling very well and it was making a funny noise. I called AHS and realized it was a Sunday but they were able to get somebody out that afternoon. The guy came out and it was our fan that had gone out along with some other part. The guy didn't have the bracket that fit one fan onto our air conditioning system. The one they had was not right and it wouldn't fit. He initially said he might have to order this part. He also said, "Let me see what I can do."

Our experience with AHS so far, has been good. Online and phone submission of claims have both been easy. Interactions with the contractors that they sent had also been positive. And the performance of the appliance I claimed for has been satisfactory since the repair.

I’ve had really good experiences with American Home Shield. Everything I’ve had to use them with has worked out really fine. I recently had a problem with the pool pump so I went online and put a claim in there. A day later, a guy called me up, came out, and looked it up. He was a good contractor. He identified that the bearings were faulty right away and got American Home Shield's permission to replace it. The thing was replaced and everything went well. It was perfect.

My experience with American Home Shield has not been too bad, other than the most recent time I used it, which was for the AC unit not long ago. When the technicians came out, they replaced my fan motor with an older version than what was already in it. It works and they said it should be fine, but it has revolutions of 10 or so much less than what it was already getting and I don't know if that’s affected the amount of air that’s getting pushed to my house. Other than that, I've never had a problem filing a claim to American Home Shield. Their technicians were very knowledgeable and knew what they were doing. They’ve all been decent and good. There were no issues with the prior claims too. We had the same things wherein it was the AC unit too and one of the fans in the attic.

We’ve had American Home Shield for 7 years and they’ve been amazing to us. They had been very great about handling all of our claims and we had recommended them. I usually do my service requests online then they just send me who’s gonna do the work. There was only one thing and it was just a change of policy. They used to cover freons on a/c units. Now, they only cover $10 of the freons. But they rebuilt both our systems and all we’ve had to do was replace the freons.

Long story short, our first service call to American Home Shield has resulted in our air conditioner not being fixed, and our family owing the local furnace guy $700. This will obviously be the end of our subscription as a customer to this fraud shuck. I've written the fine print here, so you don't have to find it yourself: "AHS is not responsible or liable for covered item repairs or replacements when a malfunction is due to: misuse, abuse, or mistreatment, including but not limited to removal of parts and damage, by people, pests, or pets; accidents, fire, freezing, water damage, electrical failure or surge, or excessive or inadequate water pressure; lightning, mud, earthquake, soil movement, storms, or other acts of God; acts of war or terrorism; or a manufacturer's improper design, materials, or formulations; a defective manufacturing process; or other manufacturing defects."

I contacted AHS for service on our air conditioner. Contractor was contacted with the wrong phone number but when I contacted them they got out to the house within 2 hours of my call. I thought that was really fantastic of them to do that for me. AHS website allowed me to enter the service request easily and set up my contractor right away.

I put a request in a month ago to get my A/C repaired and I still have not heard anything from the home warranty or the contractor and I have tried to call both several times!! I have 2 small children that are 8 months and 4 years old and some days it has been too hot to stay in house! I wouldn't let this company put a warranty on my dog's house!

Whenever I need to use American Home Shield, it always runs well and they do a good job. The contractor they sent came in, found what was wrong with my pool filter within 10 minutes, ordered the part, and was back as soon as they got it. AHS has been professional.

I had American Home Shield come out and do my pool, refrigerator, A/C and dryer. I submitted the claims by calling them and about eight to twelve hours or less than a day, the contractors contacted me. It was quick. The highlight would be I had work done on my pool and they came out the very next day and fixed the problem. They did a fantastic job and everything was great. They also fixed my refrigerator. They got the correct part ordered and they did that in no time. Within two or three days they had that thing fixed.

Our refrigerator stopped working wherein it wasn't cooling. My wife called to put in a claim and talked to a rep from American Home Shield personally. Submitting the claim was not a problem and their reps have been accommodating to a certain extent. The problem, however, was AHS used a repair shop that was not a very reputable. It was a family-run business and was a small operation. I looked them up online to see what their ratings were and there were a lot of complaints about bad service, taking too long, and all sorts of things. Also, when I called to set up an appointment with them, it was quite a few days in advance and they also told me it was going be four days before they could come out and look at it.

Our experience with AHS has always been good. Recently, we had an electrical check-up. We filed a claim over the internet and the contractor on the same day we filed it got in contact with us and then he showed up the day after. I wasn’t home when the contractor arrived but my wife was. And she said he was very courteous and nice. He checked and there was an outlet that was wired wrong. He went about his business, took care of the issue and didn’t leave any mess.

I had a dishwasher and air condition problem recently. Both of them were about the same time. I've never had a problem submitting a claim for that to AHS. They always found somebody to come out and fix it for me. Once it was fixed, I didn’t have any more problem. Also, the technicians that they sent had always been excellent.

I love American Home Shield. I'm a real estate agent, and I recommend them all the time. I had a very simple problem with my breaker, and the electrician that came yesterday was really quick. We previously had another claim for an air conditioner, and on the day they were supposed to come out, they never showed up or called until the next day, when they said that they won't be able to come till the following day. I wasn't very happy about that, but once they came, it was fine.

American Home Shield cares nothing about their clients. They have left me stuck with no A/C since the 6/21/16... They have tried to tell me that they ordered a part on the 15th of July. That is 3 weeks after my call. Wed. July 27, they told me the part was being delivered to the contractor on Friday the 29th of July. So I called the contractor who called the supplier and the part was not ordered till the 26th of July, 11 days after they told me it was on order. Now I am looking at the 10th of August til the part is shipped, and going 7-8 weeks until they can fix it.

American Home Shield is a joke! I have had this service for 8 years and have had nothing but problems over and over. The wait is so unreasonable! You can be on hold for literally over an hour at a time. When you do get through they are not helpful. Just want to make excuses. My last call was to service AC. I placed a service order and was called the next day to schedule service a few days later. Last minute with no warning it was transferred to another contractor. I had no idea it was transferred because I had actually gotten a text they were on their way to my house.

When my air conditioning went out in triple digit temperature, I called for service on Thursday morning. Was contacted by service provider and told they could be there on Monday. I went to BBB for reviews and found they had an F rating and many, many complaints. I shared all of this with AHS and was told they didn't care about Internet reviews and also that since the Provider is closed on the weekend, their 48 hour support time frame was within the contract agreement. I was also eventually told by AHS that this was the only HVAC provider in my huge metropolitan area. I finally called a local provider on my own and they came that day and fixed my unit. They shared with me that many reputable providers won't work with them any more because AHS doesn't want to pay them.

American Home Shield sent a contractor to my home. They repaired my broken unit and messed with the one that was not broken and still running. They collected 100.00 dollars co-pay, stating that they would order parts for the other unit, the ones they dismantled, and the parts are still laying all over the ground. They are sending a second opinion, and that will not come until Tuesday. This warranty service is terrible and I am very unhappy with them. I do not recommend them to anyone!!

I have had a contract with AHS for years and I pay a hefty sum for it. Since I purchased the contract, AHS has always been very timely in addressing service requests. This time it involved my water heater. My water heater is 17 years old and had never given me any problems. I was told by the plumber that it needed to be replaced. AHS immediately called and informed me that mine would not be covered because the damage was caused by a "secondary source". It is important to note that there is no damage to anything but the water heater.

I had previously written a scathing review. I found out that you can request the AHS subcontractor that has best given you service. It works great that way. I have asked for Adams Air every time my AC goes out and they fix it promptly. I have 4 units and this summer has been challenging as we all know. You can get good service if you got the right subcontractor. I suggest AHS create a forum for its customer to rate their subcontractors.

I've been an AHS customer for over 10 years. Lately, it seems the technicians are not of the quality and do not go beyond high level overviews of my issues. I've requested two repairs this year. Neither has been completed to my satisfaction. For the first, the contractor told me to buy another one since it was 10+ years old. For the second, my dishwasher was not leveled and has not been for at least 6 years and it operated fine. My issue had to do with it not draining and a smell coming from it. He told me I would have to have it leveled before he could work on it. I told him it worked fine for years without being level and he stuck to his same reply.

My air conditioning unit upstairs didn’t work and there were problems with the downstairs unit, too. Submitting a claim with American Home Shield was very easy. I just called and gave them the word and then they came out. They saw that a was compressor out and then there were some boards in the attic that were out, too. The contractor was very nice and was good at being consistent since they had to come one time then come back to fix it, then come back a third time. My units now have been working better than they have in quite some time. However, I had to pay $750 over my warranty because of the freon. I knew it wasn’t totally covered, but I didn’t realize it took that much to fill the unit so it came out a lot more out of my pocket than I thought. But from reading the contract I understand that they did their part. Other than that, it was a good experience.

We have been loyal customers to AHS for over 12 years and as in the past, we requested to have a HVAC technician (on 6-28-16) to come out and look at our air conditioner unit (which is located in the attic of our two story home) because we began to experience water leaking from it. This job was assigned to McGovern Mechanical.

I thought I was satisfied with AHS. I came from Choice Home Warranty because Choice misrepresented what they covered. I turned in a claim with AHS for my central air. The contractor that came out attempted to throw me under the bus. Really made me think the contractor worked for AHS. Based on what the contractor stated to AHS, I was told my problem was pre existing. However, if it were pre existing I would have had CHW repair the claim. I have been covered by one or the other for over 5 years. First I will never use that contractor and I was considering him for a heating and cooling yearly contract and 2nd, I am considering a different company to take care of my home warranty. There are certainly enough companies out there. I just need to find the one that works for me. I am willing to pay, I just want a home warranty where there isn't any tiny print excluding basic items.

We had a dishwasher problem and I submitted a claim to AHS over the phone. And the gentleman that came to service the dishwasher is a wonderful guy. It's always the same guy and he is super nice. He always makes it a point to come right out and we're very happy with him. Our dishwasher smelled like it was burned for a long time, but now all that's gone away. I followed the directions he told me to get that smell out of there.

We've submitted few claims over time with American Home Shield, normally online, and didn't have a problem with it. The contractors they've sent have been pleasant. We had an issue with our dishwasher and I think there were four visits by repairmen in order to finally get it fixed. I suppose that's because they had to try various things. Overall, AHS has been responsive to both issues that we’ve had in the past and has met their obligations under the warranties. We’ll probably renew with them again.

I had an issue with the air conditioner so I called AHS and I was surprised they came out the same day, fixed it within three or four hours of when I called. Usually, they wait a day, which is typical for the industry but the next person came out right away and had it under control before lunch time. It was a professional and fast service. I couldn’t ask for anything more.

American Home Shield's contractor contacted me the next working day from the time I filed the claim. They came out within the agreed time frame and fixed the clog on my drainage system. Everything was done professionally.

My last claim went as well as it could. For the most part, my experience with the AHS contractors have all been positive. We've all gotten to know most of the people that they usually send and if I had a preference in plumbers, for example, the people that come are usually from a certain company I like. We had something recently that wasn't covered that I was surprised about but I understand. Other than that, we're very pleased with their service.

I am totally dissatisfied with American Home Shied. I have been with them for almost 4 years now and this is only the second claim that I have made. In May, my air conditioner went out. I called to open a service call. AHS was prompt and efficient in getting someone to come out and diagnose the problem. The A/C people came and of course had to order a part. It was only a bracket that broke, no big or expensive ordeal. It took 3 weeks for the part to come in and of course it was the wrong one. Therefore, we had to wait another week in the agonizing heat. I was on the phone constantly with AHS and the contractor who both said that nothing can be done to rush the part, we just had to wait. We suffered almost a month with no AC, but we managed. We contemplated canceling our contract but decided to give them a second chance. Now my dryer won't come on so we opened yet another claim.

A week ago, a contractor sent by AHS came out to my house and diagnosed a problem with my a/c. Since that time, AHS has not contacted me and the contractor has not contacted me. Just today, I spent nearly THREE HOURS on the phone. I've been promised twice today that an AHS person would be calling me right back or would be picking up my call as I wait. DID NOT HAPPEN! I'm a tired old man. My a/c is not working. I'm in a record heat wave. The last person I talked to at AHS hinted to me that the contractor is not willing to accept what AHS "usually pays" for the required service. Interesting to me is that all hours of the day, AHS is "experiencing unusually high call volume." Tomorrow's Friday. No service in this "customer service," at least not so far.

We started having problem with our GE Profile refrigerator-freezer/fridge not working early this year 2016. It took three trips and 4 weeks waiting period before AHS techs could figure it out and repair it. Early in July the problem started again and it took 10 days after we reported the problem for a tech to come and 12 days to order parts and come back for installation. After installation the tech did not test it to see if it worked. He left and told us to unplug it for 48 hours. After 48 hours we plugged it to find out that it is not working. We called and it took them another 8 days to come and the tech said the new part he ordered did not work and asked the company to give us option.

They sent Total Air Care (who has a 1-star rating with hundreds of reviews) to fix AC. They have come multiple times and they say they fixed the problem but leave before they make sure AC works. Every time it hasn't worked!!! This has been going on for weeks and they are ok leaving a pregnant lady like this. I am still trying to get them to fix this! On top of all this, when they originally came they told me I didn't have a coolant leak... next time they came they said it was all gone!!! Only person that touched the system that could have caused the leak was them but they charged me $300!!! Someone please help!

We had the air conditioner motor go out and for a total of 21 days we had no air conditioner with an infant in the house during a heat wave in Atlanta. The contractor was very unprofessional and ordered a defective part. The contracted tech then told us that it would take an additional week to order a part. AHS was very unprofessional and even hung up on us when we express frustration of having no heat with an infant in the house. The total lack of concern is disappointing for us who have been with AHS for 13 years!!! Ultimately we had to get another company... who fixed the air conditioner in one day and ordered the part locally!!! And... AHS told me I can submit a claim for the $400 we spent but not guaranteed to get reimbursed. If I do not, I will cancel my contract with them. Where was the human element in all of this? The unprofessional contractor was Eagle Heating and Air in Forest Park, Georgia.

I really highly don't recommend investing in this warranty. We had called American Home Shield over an HVAC issue. We paid the $75 to have a company come out. We were having issues with our unit just completely stopping then starting again. The guy that came out was really annoyed from the start. He was mad he had to drive so far and stated that to us. He looked at it for about 2 mins and told us we need more freon. I told him the guy we had out prior said the same thing and that didn't fix the issue. He didn't really care what we had to say. This was in May, our warranty ended on June 1st. It's now July, our unit is completely dead at this point. And we now have to pay for an entire new unit. Over $5000, I'm sick to my stomach. We had 2 companies out through American Home Shield and neither fixed the problem. Now we're out of luck. Complete waste of service.

I have the full coverage plan for townhomes and condominiums. I've had it for 2 years and am terribly disappointed I kept the service that long. I feel pretty stupid. I have a very obvious leak that only happens when I fill the second floor bathtub. Their plumber said it was the air conditioning. I knew it wasn't but the only alternative was to PAY for an a/c company to come out. AHS said that, if they came out and said it was the plumbing, I wouldn't have to pay a THIRD callout fee. How nice of them! In the meantime, I'm taking off of work to meet all these terrible "service providers". Of course, the A/C repair company said it wasn't the a/c and was the plumbing. The plumber came out again and said there was nothing wrong. THERE WAS WATER ON MY FLOOR AND A HOLE IN MY CEILING??? My own long-time handyman came and found the tub issue immediately. Cancelling this ripoff service. DON'T WASTE YOUR MONEY.

I have been a American Home Shield customer for about 8 months. I called with a problem on my pool filter. DE was leaching into my pool. I have now had one company out three times and a second company after complaining but the problem is still there. Every time it isn't fixed I spend 45 min to an hour holding for someone. No one will give you a manager. They're great if all they have to do is collect your money.

I'm not happy with American Home Shield. They have all these hidden little things that I don’t know about or they’ll only pay part of a part and they jack these prices up. When my pipe burst, they said it was a defective pipe so it wasn’t covered. And when we had air conditioner problems, supposedly, part of that was covered but we still had a $1000 out of pocket.

We filed a claim with American Home Shield for our plumbing problem. All went well with the submission and the plumber came out and fixed it. It was a leak with the bathtub that we couldn’t make to go away and they took care of it so it's a relief. It's perfect and all fixed. My experience has always been good all with the contractors. Overall, I get a peace of mind with American Home Shield and I know at least if something goes crazy I have a number to call and to begin with.

We had an issue with the dishwasher hose so my wife called AHS and the technicians were out the same day. They were a mother-daughter team who were very nice. They went right to it, no-nonsense and got it fixed. It's a seamless, professional and satisfying service.

My recent claim with AHS for a refrigerator worked out really well. It was quick submitting the claim online, and it worked really nice. Sears came out on behalf of American Home Shield, and the service tech was very professional, efficient, told me exactly what the problem was, and took care of everything. It was a really good visit and now, everything’s working well. I’ve had them for the dryer too and that experience was also really good. I’ll continue to use AHS.

Our bathtub was stopped up, so I filed a claim with American Home Shield online, and it was really easy. The contractor unstopped it. He got the job done and is very nice about it. The tub is doing great since the repair. Our experience has been good.

I find it easier to submit a claim over the internet. I just go online, go right in to the AHS website, put in the information, and click, click, and I'm done. I've spoken over the phone a couple of times with an AHS representative during the first year that we had the warranty and they were really nice. At the time, we had submitted a claim for both the AC and heat pump that went out. I called because it was taking a long time and we hadn’t heard anything back.

Called because 28 yr old AC unit not working/cooling. Technician tells us life span is 10-15 years and unit needs to be replaced. American Home Shield then says they will repair it at a cost of $1200 to us. Replace compressor that will require all the coolest to be replaced, which is now on the customer. No right thinking company that does HVAC would recommend sinking over $1800 (our "cost" and then the compressor and labor) on an AC unit that is so old it is not worth the metal it contains. Basically, they get you to pay for a warranty, pay for a service visit, then work around doing the thing the technician said (replace the unit) by putting a ridiculous cost on the consumer. This company is fraudulent, plain and simple.

Filing a claim is easy, but getting service or help takes forever. AHS contracts with cheap rate ac repair company that is so over loaded with repair orders from AHS, that you have to wait 30 mins on hold just to be able to talk to them. We are on repair #3 now. That is to say, we have had to have them out 3 times in a row. That is because the unit kept breaking, because the compressor was bad. Now, they have agreed to replace the compressor. We have been without our AC for 8 weeks and counting. At last report, after a 30 minute hold to get information, the ac contractor said that they were waiting on the new compressor on order. Which is bull crap, since any Yahoo with a checkbook can go to the local ac supply warehouse and buy one. If AHS was worth the money that we pay for coverage, they would allow us to use a local ac repair company and get this repaired in a timely manner.

Something must be happening at AHS. They used to be amazing. You would call on an issue at your home and someone would come out, check on the problem fix it and take your service check for payment and you were done. I have been dealing with an A/C problem all month. I made my service request for service on 7-4. I didn't have a service call until 7/11. It's an A/C issue. I live in Arizona. It's a little urgent. The service contractor, Consolidated Mechanical, came out and made a long list of issues that are wrong with my unit. He took my $75 service check payment and left. No fix to my problem. This technician claims there are missing parts to my unit, among other things which make it the reason why he couldn't "fix" it on this visit.

I have had AHS for years and it is inevitable that if I have an issue it takes at least 60 min. to speak to anyone. Over the past 10 days we have had a broken air conditioner coil. The rest of the unit was fine. We were told that they would replace the unit vs the coil as they don't buy coils in bulk just units so for them it was cheaper; however I have to pay 1500.+ of my own money to have the unit installed which includes new ducts, drain pan and other pieces because the new unit will need new ones even though these are not broken. They are incompatible with a new unit.

Six weeks ago, our washing machine was leaking. I did my claim over the phone and the AHS reps were helpful. They sent someone out in two days but they had to wait for a part so it took almost a week to get it fixed. However, when they got the parts, they fixed the two issues we had immediately and they did a good job.

Stoppage was corrected quickly after arrival, but arrival was very slow. Had to call and ask when they were coming.

I would caution everyone when it comes to AHS. We've had them for a little while when our AC started struggling. We had Innovative Air LLC (of Fort Worth TX) come out and they were friendly, but I quickly noticed that they were not there to fix the problem. They just wanted to get the system "back on its feet". Think of it like a Band Aid on a gunshot wound. The technician clearly said I had a leak in our coil, but "AHS would not replace my coil yet". All they did was put Freon back in the system (which AHS only covers $10 a pound for). Any other respectable contractor would have addressed the problem head on and not just "get us by for a while". So now, when the Freon inevitably leaks out again – I’ll be in the same boat. Who know when they will actually fix the issue??? I've put a call into the contractor’s office but no one has called me back yet. I would steer clear if I were you.

I recently noticed I had what appeared to be a leak coming from my upstairs bath tub. I contacted American Home Shield and they assigned a plumber who was there within 12 hrs to look at the issue. The agent I spoke with at American Home Shield was polite and concerned for what was going on. The plumber as well was polite, quick and informative. Turned out I needed a new seal on the drain in the bath tub. They ordered the part and quickly came back within a few days to make the repair and had me back up in business! Thank YOU!!!

My central air conditioning unit needs repair. The initial service repair request have been opened with American Home Shield since 6/30/2016. A first contractor was dispatched to my house who was not qualified to do the repair and refuse to work on the unit. Another contractor was assigned (NICE AIR CONDITIONING INC) and came days later to diagnose the problem and said the condenser needs to be replaced. It took the contractor another week to contact American Home Shield with the diagnose and another two weeks to show for the repair with the wrong parts/equipment ordered on 7/14.

This was part of an American Home Shield warranty claim. K&J Mechanical was the repair contractor. K&J would not return my phone calls therefore I was forced to reach them through the warranty company. The first week there was a delay getting the replacement part. For two weeks after, repairs were scheduled but no one showed up. Every time I called the warranty company a new repair time was scheduled until they finally did show up and repair the air conditioner but they charged my wife $150 more than the agreed upon price. I cannot recommend K&J Mechanical for repair of anything. They seem to be unprofessional or at least untimely and unresponsive.