American Home Shield Reviews

The freezer is functioning now, so have no complaints. They rectified the problem as fast as they could. They took care of everything.

All in One was amazing, from scheduling to showing up on time. They’re very knowledgeable. It took them around 30 minutes to replace that heater coil, and everything's good.

The only thing I would recommend to American Home Shield is to do research and check the ratings of the companies that they schedule. Because overall, we're customers of American Home Shield, and not customers of the vendors.

We had some plumbing issues, and the gentleman who came out said it was a pool issue. The pool guy came out and said it was a plumbing issue. I called the plumbing company back, they sent him back, he was able to fix it, and everything's been great since he left. So even though there was some miscommunication about who should be responsible, it ultimately got fixed, and it was no problem. I appreciate the new online booking option because if I did have a complaint, I would’ve probably been hold had I called.

I recommend them all the time. I also have a Realtor account through American Health Shield where I go ahead and set up accounts for people, and I always tell my clients to use American Home Shield.

Sears is a no show. The washing machine is still not working properly. It's still leaking, and that was one of the things they were supposed to fix. They cancelled on me on March 19th. We rescheduled on March 21st on a Friday, and they showed up unannounced. And I came downstairs to let the technician in, and he left before I could get downstairs. He was here for less than three minutes. So I wrote a letter to Sears and I told them they're no longer welcome at our house. They wasted my time. I've been dealing with this since December. And we need to switch it to another service provider.

My washer would not spin out all of the water, and the second contractor had a part that needed to be ordered. I called, and American Home Shield made the appointment. They called the contractor and said that I’m supposed to have an appointment tomorrow. Hopefully, it won’t be until after I get home, because nobody ever called back to verify what time they were supposed to call. The second contractor, on the other hand, introduced himself, and he had something to show where he was from.

My latest claim with AHS was with my oven that was not keeping temperature. I submitted it online, which I fund easy to do even if I’m 75. I have not had an issue with any of the contractors that they have brought out. They've all been very courteous, knowledgeable, polite.

My oven is fine now. Things are cooking at a better timing. Something that should have taken 20 minutes was taking an hour. It was about 20 degrees low, so it was an issue.

I like the quick response from AHS. Unfortunately, it seems everything happens for me on weekends, so I'm not getting an immediate response. But that's certainly not their fault. I hear from AHS immediately on Monday. I will receive a text telling me that someone will be in contact quite quickly. But I'm not always told who that's going to be at that time. But my claim has been acknowledged that someone will be contacting me after the weekend.

I called on the seventh or eighth day after the first visit to ask why it was taking so long. The guy over the phone was a little rude and told me that I have to wait. He wasn’t kind enough to explain it to me. We use ice every day for every meal, so a good explanation would have been really appreciated.

I would like to have the option to choose another vendor that could provide the service instead of just sending one that is closer to here. I wish I could choose between two or three others myself. I’m happy with American Home Shield, but I’m not really happy with the service provided by the company they sent.

I've been very pleased with American Home Shield. I recommend them. I'm also a Realtor and I've used them a lot in the past. However, I've switched over to another company for my clients. I'm also switching over to this other company because they're cheaper. Also, because I'm an agent, this other company is able to offer me a substantial discount. AHS is a little expensive. Their price went up considerably, so I was surprised.

American Home Shield then switched to Appliance Worx. They came out, reviewed it, ordered parts, and came back out. They've been out three times and replaced the motherboard, pump, and the cord. We figured that had to fix it, but it didn't.

So I have to call and wait for their lead technician to come out before they can say that they need to get an actual Thermador repairman. That's where we are and I'm not happy with it at all.

From the comments that I've heard from other people, American Home Shield just wants to wear us down with repairs until we decide to settle and they only give a few hundred dollars. I'm not about to accept a few hundred dollars to just stop fooling with it.

AHS should have been involved and somebody should be monitoring it. I bought the top plan because all of my appliances are Thermador or Viking and they're pricey. I just expected better.

First, I had a problem with my garage door when it got off the track while I was opening it. It was an expense of $50. When they sent a garage door guy to fix it, I told him to just take a screwdriver and fix it. But he said no because getting the garage door back on track costs $900. They only cover the electronics of the garage door but they don’t work on the manual parts. This is a lame excuse.

In a similar situation, they sent a tune-up guy to clean some parts of the AC. But the technician said that tune-up means checking the problem in the AC and informing me that I would have a cost of $3,000 to maintain my AC. He refused to clean it because American Home Shield doesn't cover the maintenance. I never knew that until I got to the problem. These guys are saying that I have to maintain the appliance.

If you get into a car accident and your car is damaged, a mechanic will come and see. “Oh, you don't have oil in your engine, because of which your car got into an accident. Okay. We will not cover your accident.”

My whole intention in keeping American Home Shield was to have peace of mind. When I have a problem, they will fix it. But it seems that in case I might have an electrical problem, they might not cover it because I did not have this particular socket in my electrical panel. If I have a plumbing issue, they might say that there was rust on the pipes, which I would not know about until I dig the ground. They would say that I should have maintained the pipes for them to cover it. That's how I experienced American Home Shield, and I did not like that. This is not how insurance works. When you have a problem, the insurance should fix that problem, rather than giving an excuse.

I'm not going to keep the other customers in the dark, saying that American Home Shield is going to work. I have made sure that I posted this on 10 different social media platforms, and have given this review to my relatives to ensure nobody takes American Home Shield.

I wasn’t pleased with how my water heater was handled. I’ve paid a lot in monthly fees, and I still had to pay quite a bit for the installation. That’s the one thing I wasn’t happy with. I think American Home Shield should have covered more than they did.

They replaced the water heater, but they didn’t cover anything beyond that. I ended up paying over $1,400 out-of-pocket, and I don’t think that was fair. That made me consider looking elsewhere. Patriot Plumbing did what they were supposed to do, but I still don’t like that I had to pay so much myself. Coming out of pocket for that amount really hurt me financially.

I had to rush to get everything together because I was without a water heater for about a week. It took time for the part to be ordered and delivered, then American Home Shield took a few more days to approve it. After all that, they came back with a huge amount that I had to pay out-of-pocket. I really think something needs to be done about that.

When I called to ask why I was paying so much, it didn’t help. That was the only really bad experience I had with them. The phone representatives just read notes back to me instead of listening. I told them they didn’t need to repeat everything. I understood what was going on. But they put you in a spot where you have no choice, because you need your water heater fixed.

I had to boil water and carry it up and down the stairs every day just to take a bath while it was being fixed. I wasn’t going to get a hotel because that would’ve been more expensive, especially when everything else in the house was working. I hope they refund me some of the money I paid. Overall, American Home Shield is good. Sometimes they’re a little slow getting things done, but most of the time they’re okay.

If I’m being charged twice in less than a year for the same issue, they should be diagnosing the problem, and they didn’t. I paid $80 out-of-pocket to get a proper diagnosis. American Home Shield didn’t do anything. The technician just added Freon and left. We already know the root cause is the condenser coil.

I’ve had other incidents too. I had a technician come out today through American Home Shield to fix my washing machine, and I’d been without it for 11 days. He replaced the timer and then said, “Oh, you tried to fix this. We need to contact American Home Shield.”

I told him I didn’t try to fix it. I only looked up how to fix it, realized there was nothing I could do as a user, and left it alone. But he kept insisting that I had tried to fix it.

After that, he uninstalled the timer and took it with him. I still don’t have a working washing machine. I contacted American Home Shield, and they told me I have to wait another two days before they can do anything.

I’ve been going to the laundromat, and it’s inconvenient. I have a washing machine, but I’m still paying the service fee and the monthly fee, and I’m not getting the service I paid for. I wouldn’t mind dealing with this for a week, but it’s been going on for 11 days now.

They ordered the part on a Friday, but they already knew what was wrong on Monday. I don’t understand why it took four days to order it. If they had ordered it on Monday, it could have been fixed by Friday.

They need to better evaluate the technicians they send out. I previously had a technician who fixed my ice maker and did a great job. But the technician they sent from Diaz N Sons was absolutely horrible, and that’s why my washing machine still doesn’t work.

If you look up Diaz N Sons in Tucson on Yelp, they have a 1.6 rating. The same thing they did to me, they’ve done to other people, so I know I’m not the only one having problems with American Home Shield. On the other hand, the company that fixed my ice maker, GBR Repair, was outstanding. I would give GBR a five‑star rating.

I’ve had this protection from American Home Shield since 2007. Someone came through the neighborhood. I talked to them and talked to other people who have it. I like that it's convenient and affordable.

He was great the first time. He was scheduled to come back with the part, but I didn't know that. I called to see if he was coming back then when I got somebody on the line, she said, he had just left. But a day or two later, he had not come. So I called back and she said, "Well, I don't know why I told you he was coming, because we don't have the part yet.“ That was four weeks ago. So I have been doing without heat. Thank goodness it's warming up.

American Home Shield is quick usually. The part coming in is not their fault. The cost has gone up exponentially since I first joined. I went from paying $50 to paying $150. For it just to be a dispatch service to begin with, it's a little expensive for me. But it's been worth it to me to keep it. They have been fantastic. It was easy filing the claim online too. I did it straight from my phone.

I'm not the type of person who likes to change a lot unless it's something very serious. When I started with them, I got service right away. But the longer I've been with them, the service has changed tremendously, getting poorer and poorer. I had family, friends, and folks I worked with who had AHS. Because of the length of time they had to wait, they canceled the contract. Also, you gotta pay $125 to get someone out here, then pay AHS that $100 a month. I'm not worried too much about it anymore because I'm getting ready to sell my home and cancel out.

It may not have been his job to tell me anything, but nobody from American Home Shield called to explain, “This is how it’s going to work, you can either take a stove from us or take a check.” The way to fix this is for someone to make a phone call, rather than relying on email, which can go to spam. That’s what went wrong in the beginning.

It took a couple of months to resolve the issue because I never got the email. Due to California law, a check was sent to me, but it wasn’t enough to buy a stove. I shopped around and then realized the people I called at American Home Shield were horrible.

They were just saying, I have to pay the difference and all that. But when I finally escalated it to someone who knew what they were talking about, I learned that I didn’t have to accept the payment, you could have sent a stove. That’s what we ultimately did, but it took way more time than it should have.

It took a while and many calls, talking to people who couldn’t explain my options. I kept asking how I can get a stove for this specific amount but nobody ever said that they can send me a stove under my warranty.

The stove that I received is not the same, it’s not as good a brand. I had an LG, and now it’s a GE. Even though they say your claim for each appliance is up to $2,000, they don’t actually give you that budget, and I never understood why.

Ultimately, things were resolved, but the process was frustrating. Communication wasn’t what it should be. Whenever an appliance is being replaced, American Home Shield should call the policyholder to explain the options, not just rely on email.

They tried to fix the control board, but it took a long time. Eventually, they said it couldn’t be fixed. This went on from about December to April. That pretty much sums up our experience. It was just frustrating.

A lot of times when I call somebody out, I ask for a certain person who has been coming out so I can get the same person because I like their work and their professionalism.

The service can be improved more when you're really in need, especially for seniors and older people. I had a situation where my heater went out during the weekend around a holiday. They kept sending me people who said they were coming, but nobody came. When I called back and told them nobody showed up, I was transferred to another place and they didn’t call either.

I’ve been with American Home Shield for a long time. I like the coverage that I have, but it’s high. I know everybody raises their prices every year because parts cost more money, but they raised it too much at one time and I don’t like that. Some places might raise it $10 to $15, but they raised it $25 to $30. That’s a lot. I am considering leaving, although it might be the same thing if I go to somebody else.

I've had nightmares with American Home Shield in the past mainly when it came to air conditioning issues. One of the reasons that I had a home warranty company to start with, especially here in Arizona, air conditioning units are expensive to fix or replace. They've been out, at least once a year, for the last five years, and this thing should have been replaced a long time ago, but they've never replaced it. They just keep bubble gumming it back together. I know I’ve got an air conditioning situation coming within the next three, and every time they’ve sent an air conditioning person out, there's only so many things American Home Shield covers. They don't cover Freon and that's an $800 bill every time somebody comes out to replace Freon. Based on what they sold me on, they should’ve replaced my air conditioning system years ago. The money that I've paid out since then, I probably could have bought a new air conditioning unit, and that's the part I'm really frustrated with.

But if you know American Home Shield, everything that they do is difficult. Every single time I call, I end up in escalations because the people that are on the front lines are incompetent. When a claim is done, you're gonna have a hard time and not gonna be able to get it pushed through. I recommended it to my neighbor and she quit. They deny claims. They're there to deny claims so that they can keep the money that is being paid in their pocket. That's business. I've gone to those other companies and they act just the same.

I kept calling and asking if AHS had ordered the water heater. They said that they were waiting for their parts department to approve it and told us what our out-of-pocket cost would be. They also said that somebody will let me know when the vendor will be notified that the product is being sent to them. None of that happened. I had to keep calling them to find out what was happening. It took too long for them to approve it even though they knew that it was an emergency.

AHS finally let me know that they sent the new water heater to the company. But the company claimed that they had not received it. It was bizarre. Also, when their employees came, they dropped a cigarette on my rug. I picked it up, and I really didn’t want to do that because it was really nasty. They used my toilet downstairs, left the toilet seat up, and didn’t even ask me if it was okay for them to use my toilet. I was very, very disappointed with that company's service.

The first time they came out, the dryer was making a crazy noise, and he fixed that. After he left, I called back saying it wasn’t drying, but when he came to check, it was heating properly. A few months later, the heating issue went out, and it stopped drying again.

To be honest, the contractors are a hit-or-miss. When I say hit-or-miss, it’s because I’ve used a home warranty company more in the past year and a half than before. The plumbers came out for a ceiling, they were awesome. They came quickly, explained what was wrong, fixed it, and left. The dryer people came out once. They also sent someone to do a home checkup, a seasonal tune-up for the HVAC system.

The screening, I’m not really sure what that consisted of.The person who came just walked through, looked at my thermostat, didn’t move anything or say much, then went outside and said it looks good. I called the company and asked what it consisted of. I've had one before, and they said that my coils are dirty, and I need to do this, or check my filter and they've done that.

The last person who came out, I was like, “I would never use that company again.” He just did a walk-through, and it was a waste of my time being home for something I could have handled over the phone. When I called back, the lady asked what I wanted them to do. I said not to worry about it. It was free, so I decided to have someone else handle it properly. That’s what I mean by hit-or-miss.

495 Garage Doors came out, and I ended up paying about $500. He said something was wrong with my track, so it wasn’t covered. I had a spring replaced on the other side before, not through the warranty, and it cost about $500. That one lasted several years, since I first moved into my house, around 10 or 12 years ago. This new one hasn’t even lasted a year.

They’re sending the same people again, We’ll see how it goes when they come out again.

The gentleman that came was very good and knowledgeable. He explained what the issue was and what he was gonna do. If we had questions, he was patient, answered all the questions. He arrived on time. Very good customer service.

We haven't had hot weather to be able to turn the AC on again, though. It’s cold right now, so I haven't really had a chance to try it out.

AHS is a good company. They’re responsive, but the coverage, to me, is a little lax. When I had to have Freon put in, they only covered $10. The whole point of having a home warranty is to assist with the cost. But they covered only $10 and I think I had to pay over $200. So, to me, it doesn't really align with what I’m paying. Every little bit helps, but one would think that they would cover more of it.

They sent Quandt Plumbing out pretty quickly to look at our sump pump system because it broke down and wasn't operating properly. When the technicians arrived, they didn't have everything they needed, so it ended up taking a little longer than it probably should have, but they did get everything done.

I’ve used American Home Shield since I bought my first home in Dallas many years ago, and I had a good experience, so I used them again for my new home in Houston. Everything that I needed coverage on, they covered, and the price is good overall.

My main concern, though, is that there are always hidden costs, like this is out of date or needs to be up to code. Also, they should have their own service techs so they can make money and give us better cost savings. If you're dealing with all this stuff, like an AC, it's really expensive. And some of these guys will keep coming out here and servicing the equipment until it breaks just so that they can sell us their equipment, which is not cool either. I also wish that they would show loyalty to some of your customers who come back and renew.

After that, he checked things out, turned it on, and heard the noise. It did the same thing we described, so he didn’t have to recreate the problem. He took it apart and found the pieces that were broken and needed to be replaced. They didn’t have the part, so they ordered it and called me back to set up another appointment to install it. Now, the washer is working properly.

Overall, American Home Shield does good work, but the price is too high. Because of that, I wouldn’t refer them to anybody, and as a matter of fact, I’m getting ready to cancel them. So far, I’ve had no problem with them getting the people we need. They seem to have very well-experienced people for whatever reason I need. They’re good to have, but it’s not good when it goes up to over $100 a month.

They’re waiting on the part. It’s been on backorder for almost a month, and they still haven’t received it or found a replacement. They said they don’t handle replacements. They’re the ones who replace the equipment if they can’t find the parts.

The claim process is good, but once, I used a vendor before that was able to fix my problem. And when I reached out to that vendor, they said to call you guys. But when I called you guys, they said that there was no spots open even though the vendor old me they were available. There should be some type of resolution with that. I know that you guys have to give business to everybody. However, it would make me feel better to use that same company that was able to diagnose and fix the problem for me, because they were familiar with it.

I’ve only had to do one major repair back in 2021. There was a freeze with the evaporator coil. It was a known manufacturer defect and it had a leak. So the company came out but didn’t check it for leaks. They just filled the Freon. So they sent somebody back out and they replaced it. It’s a $2,000 part and I came out of pocket $300. But that’s still a lot better than having to pay full price for the replacement especially in May in Texas.

They’ve gotten a little bit more expensive over the last five years that I’ve had them. At first, it was 625 for the year. So about $60 to $70 a month. And now, it’s $105 a month. But that’s inflation, taxes going up, property value parts going up because of supply chain issues after COVID. I get free checkups from them once or twice a year, and then every other ticket is $100. But everything’s pretty much covered. They replaced my instant disposal last year. I just paid a $100 service call and they sent somebody out and put a new one in. That was pretty good.

I wish it was a little cheaper but I’m not gonna complain about having to pay $100 to get something done that I have no idea how to do. And if I bring somebody in out of pocket, it’s gonna be service call, parts, labor, time and all that so I’m happy with American Home Shield.

I filed a claim to replace some switches in my bathrooms. The electrician needed to cut the wall and replace the wires because they were broken inside. The experience was awesome. He knew what he was doing and was very knowledgeable about his job.

The representative was awesome and very good. He did not speak a lot of English, but he had his phone that was translating. I told him that if I needed an electrician, I definitely needed them to send him back to me.

I like that they offer a free technician service where you can FaceTime a technician with the issue and he can look at it through your phone. If you can fix it yourself, they’ll let you do it without having to file a claim. I’m pretty mechanical, and a lot of times I just need to be told what to do.

When I had a claim for a garage door recently, I FaceTimed a technician because I couldn’t get the door to lift. He identified the broken lifter spring while looking at it through my phone and told me I would need to file a claim and so I did. They came out within two days and put in a new one.

The technician did try to sell me more stuff, like replacing the springs on the other side of the garage door. I'm like, "No, they're not broke.". He said they would probably break. He wanted to sell me more than what American Home Shield was gonna replace. With $350 to put another spring on, I told him that I didn't have the money. That's why I got a warranty.

He came in and told me why it was the way the oven is made and why we always had that particular problem. I guess he had what he needed to have on the truck, and he fixed it in pretty much no time. He made sure to write in his notes that this particular oven has a history.

Well, the first time it happened was before we had American Home Shield. So, we paid out of pocket. They replaced the fan. Within a year, it happened again, and the person didn't do what they're supposed to do, and he ended up replacing the fuse inside the oven.

And then the third time, someone else came in and correctly fixed it. This last time, what happened is that the oven just turned off, and he replaced the thermostat.

It's now working fine because he actually showed me how to adjust some things inside the oven, and its temperature is better. So far, so good. But if this happens one more time, I think we need to just change the oven.

I have to say I like Gary's Repair, Incorporated. They’re really good with everything, and they seemed more detailed than the first company. ,

I would recommend American Home Shield. You think it's one of these things that you are never gonna need. That was the first time I've ever seen that used here and we had a wonderful experience. I was actually the one here when the repairman came. If you're thinking about canceling your American Home Shield, don't, because it is definitely worth keeping.

We’ve had American Home Shield for at least seven years, and I like it for its convenience. If you don’t have time to repair things, it’s a good way to go. That said, we’re thinking of canceling it this year because it has gotten too expensive. They did lower the price for us, but it felt a little deceptive because they did not disclose that they were increasing the service call fee from $100 to $125.

The recent experience we had was with our disposal, where Advanced Heating and Air came out. And what happened was we had trouble getting AHS to authorize it. The disposal was obviously cracked, and the technician told AHS it was cracked. He said he can put a whole thumbnail in it. And then when he turned it over to AHS, they said it would be a week or 10 days, which was unacceptable. And so, the technician got really upset with them. 

This is probably the first time we’ve had a bad incident. I think the person that the technician talked to, to report that the disposal was cracked, seemed to be a young and inexperienced person. And then when my husband got upset with him, they called us back that afternoon and said they’ll be out in an hour. And so, they came back right away and fixed it within an hour.

What I like most about American Home Shield is the security. If anything happens, I have that option.

I was happy with American Home Shield before, but right now they’re not handling the issue. My tenants keep calling, asking about the dishwasher. Two weeks ago, I called and they said they could either give me cash to buy parts myself or fix it, and that they’d send an email by the end of the week but I still haven’t received anything. I don’t know if they’re going to fix it or send the money.

I’m happy about the price and I don’t really care about the money. If the service is good, the cost doesn’t matter. But if you pay even a little and the service isn’t good, it still feels like a lot.

The air conditioner needed checking before the summer season started to make sure everything was in working order. I responded to arrange the appointment online after AHS sent an email reminder about the routine maintenance.

They assigned Comfort First Heating and Cooling as the contractor, who contacted me to confirm the date. They came out when they said they would two weeks ago. The AC seems to be fine. We haven't turned it on as it hasn't been warm enough yet.

There are some things I know that are not covered. I know my daughter had a terrible experience with them, with a water heater repair, but my experience has been generally good. I don't have any complaints except for the fees they're charging. They are getting a little too high, so I'm not sure that it's worth it for me to continue it. I'm gonna consider that when my renewal comes up.

Prior to that, my experience was horrible. My water was dripping out and it wasn’t a leak. When I turned it on, my kitchen sink barely put water out. So, it was impossible to wash dishes. It was a nuisance. And then my upstairs bathroom, I had a continuous leak from my faucet. And so, I called to get someone to come out. Before the first guy even looked at my stuff, he was trying to upsell me. That guy was crazy. I said no to his thing.

And then the second guy for the kitchen sink came out and he said, “This isn’t a natural occurrence.” He said that there was sediment build up, and then denied it. I was upset with him, but I was also upset with American Home Shield because he made it sound as that that’s American Home Shield policy. I was not happy with that situation. I’m not always dissatisfied with them. I had a great experience this last one. And then I had a horrible experience the first one.

Nevertheless, I also had a nice experience when it was time for me to renew my policy. That was when I was on the fence because of my past experience, and I had the most amazing customer service rep. She was so great and so down to earth.

We left because they kept increasing their rates on us, which oftentimes they did through email. We went with Select Home Warranty next but then we spent one claim with them and it took two weeks, so that was a grave mistake. We immediately switched back to AHS, where the service that they provide is timely. We know who we’re gonna get.

Our most recent claim was with Coastal Carolina for a routine AC tune-up. It was fast. They were very professional and thorough.

The techs came and they ended up replacing the furnace itself. But I was not a fan of these two guys. I’m a smaller woman and I was alone. They were aggressively arguing downstairs in my basement and it made me feel uncomfortable.

One of the techs started the furnace up whenever it was all done and it would set off all of my fire alarms downstairs. He wasn’t shutting them off so I had to go shut them off. But he panicked and I had to tell him to calm down. Another time, the main guy did a loud “Huh” and the other guy shut him up. I didn’t know how I was supposed to report any of it.

Since they came, the furnace has been very loud compared to my old machine. The old one that I had was not as loud. And it seems to have three steps now before it actually starts blowing the warm air. It makes a loud sound and then something clicks a few minutes later. Then it starts a fan and blows the air. I don’t know if that’s how it’s supposed to be but that’s not how my old one works. My old one immediately turned on, blew the air as soon as it turned on.

I’ve had AHS for nine years. When I purchased my house, it was an option for us and we’ve had it since 2016. It’s been good to have to cut down the cost of replacing my HVAC or my air conditioner unit a couple years back. I love that there’s peace of mind that there’s always a coverage and if something goes wrong, I call AHS or put in a request on the website, and somebody comes out in a day to fix it. It’s prompt and I like that.

But I’m not happy that the cost keeps going up. Also, the communications could be improved. I’m not getting letters or emails to let me know whether a charge is going up or something is not covered.

I asked to speak to the manager or owner, and he told me, “You are not my customer. American Home Shield is,” and then hung up on me. I called American Home Shield and explained everything and told them I did not want that contractor back out. The whole situation took about a month.

After that, Renegade came out. They were here on Monday, and the technician was very polite. The parts have already been ordered and are scheduled to be installed on Monday. That really shows the difference between the two companies.

It took a couple of days because they had to order the furnace, but everything went professional-like. The contractors were good, and my tenants love the new furnace.

AHS’s process has gotten better. In the past, it was much more difficult. Now that I'm doing it online, it’s easier. I got notification via email that this company was gonna be calling out to me to let me know when to schedule it with me.

I would absolutely recommend American Home Shield. I have never been dissatisfied with them.

But, when we got home that night, there was an ice maker sitting in a box on the counter, and I did not know if that was the new ice maker or the old one. There was a note that was left telling me to get a filter and where I could go to get it. That filter was about $60 or $70, and American Home Shield should have paid for that, and he should have turned that invoice to them. So, my ice maker is still not working. I called the contractor several times to say that it is still not working, but there was no return call ever. I have called AHS, and they have sent out another company that is now ordering me another ice maker.

When you call them to make a request, the process is easy but they take out $125 of your account immediately before they speak to anybody. I don’t like paying $125 and it used to be $100. I understand why they have to go up, but I wish they had not had to increase their fees when they did. Still, I feel that I am well-covered and that they have a good plan, so I am pleased with my coverage. They do try their very best to fix whatever is going on in your home, and they are reputable. I like them.

Service from AHS is fine. They don't wait long to get back with you about what needs to be done

I put in a claim for about $1,750, and American Home Shield only paid around $1,600. I’m wondering why the warranty did that. That’s my biggest question. I haven’t had a chance to call and find out why, but they paid less than what they were supposed to pay.

It took a couple of months to get them to even recognize that I had a claim and finally pay me. Then the warranty didn’t pay me the right amount, so I’m not happy with them. But I am happy with the technicians.

They told me that they called American Home Shield while they were here and they were explaining to me that I got to pay all this money out to Circle Plumbing. I got to pay all this money out to them for them to do what needs to be done. So, I ended up getting an outside plumber that only charged me $300 to fix that. That plumber also put a drain pan under my hot water heater.

I had called AHS for my stove too. The contractor told me that the stove door was pulled down 180 degrees, but that happens to stove doors. I wanted them to replace my door, and AHS wouldn’t replace it. American Home Shield would not replace my door. I said, “You fix my burner on the stove, but couldn’t fix my door?” They said I have to reach out to somebody else to get that done.

So, that means I would have to come out of my pocket again to get something done what they could have done. They could have changed that door out, and that’s part of the service. Something about the door was sprung, and if it was sprung, I did not spring it. Doors get bad like that, and they need to come back and do that door. Or they could have even replaced the stove.

Recently, my garbage disposal stopped working. I did everything I needed to do to it, but I guess I didn't do it right, so I called someone out. The contractor they sent was very nice, fixed the issue, and showed me what to do. Everything has been working perfectly ever since. That said, the price is probably good, though I’ve paid for it for many years without using it, so it was a waste.

I'm very happy with the plumber American Home Shield sent though. It took him a little bit long, but it wasn't their fault because they got sick. The gentleman who came eventually was good. I really liked him. He solved the problems. Then he ordered one part, and we're waiting for them to get the parts and then come back and fix it up. American Home Shield was great.

I’ve had American Home Shield for about three or four years now, and this is one of my most horrible experiences, right along with another guy who does drywall. The drywall guy always comes and complains that he’s sick, he’ll even tell you up front what kind of job he’s gonna do and blame it on being sick.

I ended up calling to speak with a supervisor and I guess it finally got expedited. American Home Shield called me back to confirm they ordered the part, but they still couldn’t give me an approximate of when they would be back to fix it. If I ever have another issue, I never want to see those contractors again.

I got an email with contractor’s phone number and who to contact, and that they would be calling me with an appointment. The tech called me and asked me what I thought was happening, what the problems were, and then he thought over the phone that it was the heating element. And he said he would order me a heating element and they would call me when it came in. They have installed a new heating element, but it is still not working. I spoke to AHS yesterday, and they are dispatching them next Friday to come back.

I’ve been with them almost 20 years. And I, being a single woman, I don’t have the ability to fix things, so that led me to have a warranty. I like that I don’t have to go find a repairman and find parts or buy any new appliance. It’s very nice to have them when things break. But, it is very difficult to get new things, and they tend to just try to fix them and not replace them.

I already reached out back to AHS, and I’m not satisfied with them either. I’ve been with them for 16 years, and this is how I get repaid. I don’t appreciate them, and I don’t like the service I got from them.

We also ran into another issue on our outdoor hot tub a couple of days ago. The tub is above ground so we know that’s not covered. My husband called to ask a company to come out because it tripped the breaker.

The company came out and said they could fix the problem. But the problem was the panel was totally outdated and deemed dangerous. They also didn’t make them anymore. We asked if they were gonna red-tag it. They said we needed to replace it because it can be a fire hazard. The house was built in 1954 and it’s never been changed out.

When I submitted the claim online, I had a little issue with contacting. I got the appointment on the same day and I was not expecting that as I was not available on the weekends. I was having a hard time getting ahold of the contractor, but I eventually called the customer support line at American Home Shield and everything got taken care of. It was also a very good experience working with their support team.

Having AHS gives me the peace of mind I would get if anything happens in my house. I had an issue with the AC before and I spent $1,500 out of pocket. And just the fact that all I have to do is to pay a monthly charge to American Home Shield and I’m protected up to a certain amount, that relieves a lot of headaches on my end if anything were to happen.

I had a pipe that was leaking. So, I called. I said, “I got a pipe leaking. I need a plumber.” So the plumber shows up. I think we were there 45 minutes to an hour while he was waiting to find out if he could work on this pipe. Because this pipe led to the burner, the boiler, and he wasn't sure if that was him or the boiler person. So, after about an hour, he got a notification that he was not to work on that pipe, and it had to be a heating and plumbing guy, heating like an HVAC type person. They called me two hours later, and they were ready to come. But unfortunately, I had already moved on, and I couldn't get back to the house. I was like, “Well, let's schedule for tomorrow or the next day,” which they did, and they showed up. We had to wait another hour for him to speak to the home office to find out if he was supposed to address it or the plumber. Some of the contractors are not the best. So I've had mixed results. I think with the everyday problems, the home warranty is a good thing, especially if you have multiple houses.

And then when you explain the situation to them, they do not understand the situation. I was fortunate the last time to get a lady in the upper US In the United States, and they were able to take care of the situation right off the bat. There were no ifs and buts, and they took care of the situation, and it was taken care of.

The person that came to do the actual work had to stand here for about two hours waiting to get the confirmation on being able to do the work, but that was after we were able to get in touch with someone stateside. But before then, we were not able to get anything moving, and this is just this one incident with the hot water heater.

Since the COVID, you can’t go in and talk to anybody anymore. They want you to do everything on the phone or online, and I’m a dinosaur. I have a problem with that because I have to figure out if I can trust the people that I’m dealing with. The techs, on the other hand, were absolutely great. They were very knowledgeable, and they analyzed the situation. They said what was needed to be done, and then he passed the information on to American Home Shield three different times to three different individuals.

I feel sorry for the guy because he had to stand here for so long just to get confirmation. And then he was on the clock. I wanted to make sure he got compensated for his time and his travel, because once he left here, he had to go and pick up a hot water heater that they had to pay for, and I had to come out-of-pocket only $50 because I upgraded the tank, and it was a $50 difference.

At first, they didn’t want to upgrade it, and that was because the communication between myself and the people that were outsourced. They couldn’t take care of the situation. They were never able to come up with anybody to solve the problem until the company reached out and was able to contact someone stateside, and then we were able to resolve it within 10 minutes. I like American Home Shield, but the last experience gave me the runaround. It takes just one bad experience to turn something off.

This might not be the best example, but I called to cancel my policy because I wasn’t happy with their service. In the two-and-a-half years I’ve been with them, I’ve only submitted two or three claims, and all of them were denied.

As I was cancelling, they tried to make it right and asked if anything was wrong at the moment. I wasn’t planning to submit a claim and was going to hire my own plumber, but I mentioned a gas leak around my pool. They said they’d send someone to check it out free of charge. I agreed, but they ended up denying the claim.

They said it wasn’t covered under my policy. I explained the problem upfront, and they still sent someone out to take a look.

The customer service was difficult to communicate with. It’s always an international representative when you call for regular service. But as soon as you try to cancel, they transfer you to someone I can clearly understand. For routine service calls, though, it’s usually someone overseas.

Nothing against them, it’s just that the accents can make it difficult to communicate. It’s hard for me to understand what they’re saying, and it’s also hard to clearly explain my issue. A lot of the time, it turns into extended back-and-forth before we’re on the same page.

Their website is not user-friendly. You can log in and can see your policy and past history, but my issue was actually finding the full policy details. They kept saying certain things weren’t covered, and I had a very hard time locating the policy to verify that. When I finally found it, the wording was so generic that I felt I had valid arguments for coverage. But they didn't do anything about it.

I called back in March, and they told me I had already used my tune-up in October, so now it would cost extra. I told them that was ridiculous. They never specified heating or air conditioning—they advertise it as an HVAC tune-up. HVAC includes both heating and air conditioning.

That was the most recent issue I had last month, and it’s really what pushed me to try to cancel because I was just fed up. That’s when they sent the plumber out. He’s actually coming back today to fix it, because I liked him.

I asked for a second opinion two out of the three times I called them out, and both times they refused. That gave me the impression that some of these providers write up whatever they can to avoid doing the work, collect the $100 copay, and then disappear.

I work for a service company and it can be done. Someone can come and troubleshoot and at least get materials ordered that you need versus waiting two to three days for them to come and troubleshoot. You've wasted a lot of time. Other than that, they’re good when I file my claims. They take my $100 with no problems.

Recently, I submitted a claim for my garage door. They came to fix it about a week ago, and while the technician was very nice and did fix it at the time, the same issue happened again yesterday. When I tried to get out and press the remote, I heard a sound like it was a warning, but nothing happened. The door stayed down. I called him, and he may have contacted AHS, because I received a message from AHS telling me that he’s going to be here today.

We’re going on five years with American Home Shield. My wife and I read our contract very well. We both do insurance, so we know the terms and conditions of everything. We don't leave anything out. We understand perfectly what’s in our contract of the service that is being provided and what’s covered.

When I need service, I usually call by phone. Customer service is good, although sometimes there can be a language barrier that makes communication difficult.

One thing about American Home Shield is that it takes a while, when you send in the referral, to get something set up. We had a toilet leak that we had to get taken care of the same day. I didn’t feel like I could get that set up through them, so we had to do that on my own. I want that reimbursed.

American Home Shield did their job as expected. I've known people who got declined for their claim and one of them was my daughter-in-law but it wasn't this company.

After that, AHS sent another person from a different company. He was very nice and treated me like a person. He said the stove was not fixable because the mice had chewed through the wires. He also said it would be settled, and now I’m waiting for them to look through my paperwork to see how much coverage I have.

I’ve been working on this claim for a long time and still don’t have a stove to cook on. I also haven’t received any phone calls or emails about what’s going on. It feels like I’m just sitting here waiting in the dark. It would help if there were more communication about what they’re doing and what they found out about my stove.

They said that it was the compressor. Then, when they came back. They messed up my fan and said we need to replace it. Now. I asked why they didn't do that when they’re out here. Then they said that there's nothing wrong with it, they’ll take care of it, and I don't have to pay for it.

So they came back, and they replaced the fan, but it started banging around. And the guy told me I could just put a brick on top of it, and that'll stop it. And of course, I kind of went ballistic on him with that, telling me to put a brick on top of my AC unit.

tried to work with them for a little bit to see if they would come back out, because he said they’ll come back and take a look at it. But they refused to fix it.

And so I got back in contact with American Home Shield and asked them if they could send out another company because I didn't want that other company back out there. They were hack guys.

So that's when they sent out this Gary or Jody came out, and they looked at it. They said those guys installed this and that incorrectly, and that a part is messed up. They took videos of this and said they're gonna send it in.

It took weeks for American Home Shield to let me know anything. I kept calling back, and I came to find out that this second company sent a bid in for $13,000. And I'm like, that's kind of a lot of money for an AC unit.

I'm waiting to hear back from them. And after calling back 4 or 5 times, finally American Home Shield told me, they’re not gonna fix it. They’re gonna do basically a buyout-type thing. And I asked how much it was. They told me it was $4,200, they wouldn't pay over $5,000.

I asked why I am not receiving the full value of the $5,000 when I just paid this heating and cooling company $1,200 cash to come out here the first time to fix it, and it's worse off than it was.

And that if they even hold these people accountable or follow up to find out if they went out to one of our customers' homes and jacked up their system. They were like, “We'll check into it,” but I never heard anything else back.

I was very dissatisfied. I am very big on feedback and transparency, and I expressed this to the last person who called me, as I still feel as though I am an American Home Shield customer.

I feel like they don't care about who they send out to your house to work on it. It's just whoever they can sign up for their program.

I looked at some of those guys' reviews, and it is absolutely ridiculous that some of these companies' reviews, like that of Fletcher Heating & Air, the first initial company that came out and butchered my system, their reviews are horrible. There are people on there mentioning the technicians and the general managers by name.

I'm gonna say, customer service represents the company as the first line of defense. They can only give me what their bosses are telling them and what they're trained to do.

They're not gonna be open and forthcoming with you, especially when they continuously put you on hold and go and talk to other people to figure out what to say and what not to say. So I'm disappointed in that as well.

They're not being honest with customers when they call in order to start their contract. I picked between the top two programs, the Platinum and the Gold. When I signed up, I asked the gentleman what the difference was between this policy and the policy that's above this other than the cost.

He specifically told me, and it's in their brochure, “The only difference with the other packet is we pay an additional $1,000 towards any damages to the roof.”

And I said, “Well, if that's the only thing, it's only $1,000, there's no sense in me paying a higher price when I basically get everything in my plan that's in the top-of-the-line plan.” Well, come to find out, that wasn't true.

There's another difference, and one that affected me personally was the charge for Freon to be added to your system. I had to pay $1,200 to get Freon put into my AC unit because I wasn't given the option to know what the differences were in the plan.

They only pay $10 towards Freon per pound. Well, if I had known that, I would have said, “No, let me just go ahead and pay the extra money, and that way, yeah, I'm paying extra money every month, but at least if I need this service, I'll be covered.”

So I'm gonna give that a minus as well, because they're not being forthcoming about the services that they provide. And I thought I was getting a good value for what I pay per month for the plan that I got.

I've been on the website a few times. It was enough to let me know what I needed for my situation. But again, it doesn't give any honest feedback to customers to let them know what you're really buying and what service you're getting.

I'm a business owner myself, so I understand the whole concept of open and transparent. And like I told them, I can't go to my customers and give them some bogus excuse as to why I'm not getting their product moved.

They just get people to sign up and pay the money. I personally just don't think they care. If they do, whatever the situation is, they will. If they don't, they'll just say. Hey, we're gonna buy you out and get rid of you.

I normally submit claims online or over the phone, and their online site is user-friendly. And I didn’t have any problems with the contractors that were sent out. They’ve had to come out a couple of times on some of this stuff. But other than that, they’ve been professional and courteous. 

So, AHS has been good, and I’m impressed with them. I like that I don't have to worry about who to call and figure out what’s going on. And they warranty it. So, if there’s a problem, they come right back out. They’re just a little pricey, but I think it’s just kind of good insurance. I pay a little bit each month. But they just had to replace the compressor on the refrigerator, and that was about $800 they had to pay for it.

Last year when my microwave had an issue, the technician was assigned quickly and they replaced it. When I had an issue with my dishwasher, that went on for maybe four weeks without assigning any technician. I called the technician who fixed my microwave directly and asked him if he services dishwashers and he said yes. I called American Home Shield back and asked them to assign the last technician but they said they can't do that because they don't see them listed. After four weeks, American Home Shield said that they can’t get any technician and I could find one myself. So then I called back the same technician and had him do it. I was without a working dishwasher for more than two months.

The first couple of ones just came out, and I had some things that were tangled up in the attic area, which I don't go up there. The next one that came out noticed it and explained it to me, and I think they corrected it. So, I probably only had maybe a couple of them that weren’t too knowledgeable.

When I upgraded, I didn’t see much of a difference. But for this year, I've only had to use them once. So far, so good.

Also, it's hard to understand people when you call and you do get a representative. Most have very heavy accents, and they repeat themselves 1,000 times, saying things like, “I understand your air conditioning is broken. I’m so sorry. Don’t worry. We will fix it.” It's like five minutes of saying nothing.

They wanted to put an uncovered cost. They said it’s $200 to change the filter, which they already changed the last time. So, they made this trick where they keep the request hanging. And American Home Shield is not really cooperating with this matter.

For my other claim, I had a couple of faucets leaking. And the plumber showed up one time. They were supposed to bring a part and come for a follow-up appointment. They haven't come and they've been dodging my calls. I called American Home Shield a couple times. They procrastinate and gave them some kind of fake appointment. I've been in contact with one of the managers. The technician is even playing the manager, telling him that he’s on his way. But he doesn't show up.

Their customer service are usually polite. But the thing is sometimes they would just uphold their positions or side with their contractor and don't really try to solve the problem.

I've got a refrigerator with an icemaker. They're fixing stuff, and it hasn't solved the issue yet. They've worked on it twice, and we're still working on it. They came in originally. It's one of those fancy ones that talk to you and tell you what's wrong.

Well, it needed a filter. We went down and bought a filter, but it still didn't work. And then they came back and actually replaced part of the unit. But it's still not working. When they get back in, I believe we found another, it's an electronic one.

It's one of those you can look at the door and tell you what's wrong, what’s missing, or what's wrong with it. And now, the sensor is coming up. So, I believe the sensors have gone bad, which could have saved a little bit.

We haven't actually spoken to anybody. It's been through a little chatbot that texts back and forth. I've never used American Home Shield, and it's been a little trying. We've had a couple of issues with it recently.

I've been aware of some issues that each of them has with how they operate and what they replace. They came up and made me quotes or cash offers on the washer, because they were not gonna replace it.

We ended up with the washer that went out. They made us an offer, and I finally accepted the cash offer, a buyout. So I'd go buy what I wanted, which was fine. My daughter didn't feel that we got high value out of it.

But that's all right. I paid more, and I've had a fair experience.

The service company they sent it to has done what they needed to do. They did their assessment, and the machine said what it needed. So, they did it, and then it wasn’t working. They went back and told American Home Shield they needed to replace a piece of it.

They did replace the piece, and it's still not working. But that's all right. It's not against the guy who has been working on it. So, I won't complain. I'm trying to be nice without being too nasty. I know it's like any other warranty that has its limitations.

I wish that it covered more proactive things before they failed. I’m also unhappy with the online tool. It doesn’t have the right selection there. The thing I like most is the quick turnaround of having somebody assigned and somebody coming out.

One of our air-conditioning units stopped working, and when Three Brothers AC & Heating came out, they said it was a small part that was broken. They had it on their track and fixed it really quickly and it was working again. The contractor was good and easy.

I tried to submit the claim on the app, but it had a mistake and didn’t have an option for just a regular air-conditioning unit, so I ended up calling in. I used the automated system to schedule it, and it was easy.

The only glitch we had was when we wanted to get our HVAC tested in the fall because the paperwork said we were entitled to one free HVAC test and we didn’t get that. There was a bit of back and forth, and we ended up talking to an arrogant agent and that left a bad taste in the mouth. But it did improve when we subsequently had the plumbing issue. Our kitchen sink was clogged up, the guy that came out, and he was basically quick and to the point, snaked it and unclogged it. It took some time for them to schedule the visit, but once we called, they had someone come out and he did a good job. He was sharp and he knew his stuff. Maybe he had a very busy day, and he was just anxious to move on, but he did figure out the problem.

We had an electrical issue, and we didn’t know where the circuits were running. We ran two heaters in two separate bedrooms, and we lost electricity there. It turned out that both bedrooms were on the same circuit, and we didn't realize that. The guy American Home Shield sent out was the one that figured that out.

We had a pretty serious leak. At first, it looked like the upstairs bathroom was leaking a little, but it turned out the main leak was coming from the hot water line. The gentleman from Summer Plumbing came with another technician, and they figured it out. It took some time, but they stayed with it until they got it resolved.

They had to go into the basement apartment and work upstairs as well. One of them stayed with me and explained what they were doing as they went along, and that it was going to take a little longer. Mr. Ellis also called American Home Shield to see what they would cover and what could be done. I don’t have any issues with the coverage. The warranty pretty much covered everything.

I wouldn’t ask anyone except Summer Plumbing to handle a plumbing issue for me again. I would highly recommend them to anyone who needs plumbing work done. Overall, I’ve had a good experience with the providers the warranty has recommended. The companies they use have all been good.

I also have no issues with customer service. They did their job the way they’re supposed to. They were friendly, compliant, and not irritated at all.

I like that American Home Shield isn’t very expensive, and I can pay monthly instead of a large amount upfront. I also like how quickly they handle service requests. Unless I call on a Friday, I usually hear back from a provider within two or three days. I’ve used them several times for my heating unit, air conditioner, and other plumbing issues.

The contractor reached out and left a message, and told me the day that they were coming and the time frame. However, it did not fit my schedule, so I had to get my mom to help me since I wasn't able to talk to anyone and select a time frame. That was a little inconvenient, but I was able to make it happen. Also, he called five minutes away instead of giving the 30 minutes’ notice.

I was on the phone for part of the visit, and the contractor seemed very confident but not very solution-driven. My mom was left a little befuddled about certain situations. We had to argue that we wanted something fixed, but he said we just needed to use Jet-Dry and that it’s not always supposed to dry the dishes. He had an answer for everything, but it wasn’t the core reason of why it was wrong.

Even now, my dishwasher still isn’t drying consistently, and I’m still not getting ice. He said he would order the items anyway and told us to call him back, and he’d come right then to install them. We had to wait a week. I called multiple times and didn’t get a response, which was frustrating. When my husband finally got ahold of him, he said that he wasn't going to be there for another four days.

My husband ended up installing the lock on the washer and got it working. When the contractor installed the new ice machine, he said the water wasn’t hooked up and that we just needed a new filter, but he never helped or realized that I didn't know how to hook up the water. With the dishwasher, he said it was on the wrong setting, replaced it, and never ran it through a cycle to see if it fixed the issue. It did not.

Because of the poor service, I am going to remove myself from American Home Shield. This was the second visit that didn’t lead to any type of solution. It’s a lot of money out of pocket for what looks like a waste. I could have bought the part myself and saved money on top of the $75 a month I spend on AHS.

Next day I request service by paying additional $125 for second service request. The technician show up next day and tells me this is a pre-existing condition, hence is not covered and I will have to pay for this. If they had told me this while upselling, I would have rather cancelled the Plan as opposed to upgrading it. Terrible customer service!

They told me they had to go get the parts all the way into Palm Springs. They came back and installed whatever they installed, and then they left, and they charged my credit card, and that was the experience I had. I wasn't happy because, really, I'm not knowledgeable, and I'm assuming I needed what they said I needed.

Everything is working now. American Home Shield themselves is okay, but the contractor was beyond them. They could have sent somewhere else, but we live in a rural area and it's hard to get contractors to come out this way. They did refund me my fee for my time. I just thought it was unacceptable to wait that long.

I submit requests almost exclusively online and it's simple to do. Just log in, click what the issue is, attach a picture of the serial number, and send it. The interactions with the technicians are also great and they let me know what they do to fix the issue.

And then, the plumber was supposed to call us and let us know, but we did not get an email saying that we needed to pay part of the repair. So, that was the only slight holdup. So, we went on and did that. And they came out when they said they were gonna come out and install the unit, and that went pretty smoothly.

And the one before the water heater was our dryer, but we’ve never had any problem whenever we had to submit a claim.