American Home Shield Reviews

I've had AHS in three different cities, Dallas, El Paso, and now San Antonio. My previous experience had been wonderful. However, this time in San Antonio, it was completely awful. It took three months to get my refrigerator fixed. The vendors that they referred me to would schedule appointments with no-show. I have confirmations of all of the appointments that I scheduled. American Home Shield didn't do anything to fix it.

AHS is a good company. I recommend it. Everything was fine in my experience with them. My recent claim was for the AC. I had a power outage for 10 days. And I couldn't start the AC, so I called AHS. But when the techs came, it started working.

The air conditioning wasn't working and I submitted the claim online to American Home Shield. They sent me a text message about what the company was and that they would contact me to set up the appointment. The contractor, Airflo, did well. The coils had frozen up so the techs waited until the coils unfroze, which took about a day. Then, they put Freon in it and it’s working fine now.

The guys that AHS sends out are usually friendly and knowledgeable. They will also tell you if you need something else. AHS sent one out to me when there was something wrong with the switch in the bathrooms. He told me it just needed to be reset and everything was okay once he told me what to do. Before that, I had a claim for my air conditioner, then I found out it was something somebody worked on before and that they didn't plug it back in correctly. So, the tech didn't have to do anything, but he informed me that I'm going to need a new unit eventually. So, he was really helpful.

I had the dishwasher replaced through American Home Shield. They replaced with a new dishwasher since the previous could not be fixed. And then, once it got replaced, over the next few months, we kept getting this error message on the dishwasher where it would randomly just stop. So, then I called American Home Shield a couple of times and then somehow when the technician came in, the dishwasher was working. I could not replicate the issue that I used to have sometimes. So, it was on and off.

I'm happy with American Home Shield and I would recommend it for others. We had a minor leak in our dishwasher and it was replacing the seal that goes around the front of the dishwasher that keeps the water sealed inside the dishwasher. We've always had good success with AHS. If there was anything that would be a potential knock is maybe how long it takes to get the service or how long it takes to get the parts. But when they're there, the work gets done and done right.

My AC had a problem and it needed Freon. The contractor that AHS sent out who serviced it said it needed six pounds and they were charging $100 a pound, which meant that I would have to pay $600. American Home Shield was covering the cost of the repair of the particular air conditioning, but not the Freon. I got someone to replace the Freon not only in that air conditioner, but my other unit, and they only charged me $300. So I ended up paying actually $300 less to get two air conditioners taken care of. Not only that, but they did the repair. The AHS people who came out didn't even do the repairs and they didn't put the Freon in there either. So they did nothing. I had another similar incident with that where I had to pay out of pocket on something that I submitted a claim on. I'm really looking at possibly, before the end of the year, going to another home warranty.

If American Home Shield would put their customer service in America, it'd be nice. Other than that, my most recent claim with them was okay and the process to submit it went fine. While the quality of work varies, their contractors are okay.

I used to think American Home Shield was good, but the last few years, they have not fixed anything that I've called them about. It has been the last seven things that I've called for have not been covered. The last time the contractor came out they said it was the electric wiring to the pool lights. They've been out twice. What I found with American Home Shield was they work with the people that come out to fix our items. It's not like the contractor comes out and they give an unbiased opinion of what's wrong with whatever it is I called for. Because that time they came out, they said it wasn't covered, but that company could repair it for some amount, and they caught me without thinking about it. But they could repair it. I had somebody else come out, and it wasn't that at all.

My experience with AHS is not good. I like that AHS pays for things. But, it's too long to wait for a repair. It's not done right away. Also, something happened outside of the house and it was a nightmare for the repair.

With one of my claims with AHS, it took me a while to get the money because they would not put in the right address. It took me six months to get the money ‘cause I had to call back and find out what was going on. A young lady found out what it was. It was a P.O. Box and they had to put everything together. They put PO and then Box. Then it had a period in there. She straightened it out and I finally got my money. Regarding contractors, some of them listen to you but some of them don't. Also, sometimes, some things cannot be repaired but they still wanna try to fix it. Then I'm gonna have the same problem again. They're good on some repairs, but some repairs, they're not.

Price Right came out fairly quickly. They came out after I called American Home Shield and made my claim asking for the dish disposal to be replaced because it wasn't working and wasn't resetting. The tech opened it up, cleaned it out, and then reset it and it fired back up. But it went down again within the next couple of days. I try not to create that back and forth situation, but they said once the ticket is open, they could come back within 90 days. So, he came back and took a look at it, but they didn't replace it. He went in and he said, "I think something happened in the blade." I know how to reset the dish disposal but ultimately, once it got past that day, I had to pay for it again.

Updated on 11/17/2024: American Home Shield has been good. They send people out to fix stuff, and the customer service is good. They sent two different people out for my refrigerator when it broke. The first set of people came about five times and still couldn't get it right. They didn't know what they were doing. The reliable people came last and the guy was very knowledgeable. He was able to find the problem and got the unit fixed. After he got the parts, he put it on and everything worked fine.

My AC unit was not cooling. I filed a claim with American Home Shield through the online app, and they assigned the company in my area. The company reached out to me to schedule an appointment and 24 hours before the appointment, they told me to turn the unit off. They came on site and the tech assessed it. One of the breakers in the house tripped and the tech did the repair. I was satisfied with him. They also got there in the time that they said they were gonna get there and assessed the situation. They were professional. I've been protected with AHS for three years now and I have four other homes that I have covered on it as well. I like the ease of placing the claim, and them assigning the professionals and just paying my deductible, also the minimal out of pocket expense, other than the deductible. They've done a done a good job thus far.

I applied for an AC claim online but it didn't go through. Then, I didn't pay cash or put it on credit card. I talked to the lady at AHS and she asked if I had any other way to pay, like credit card or checking account. I told her no and that was it. Other than that, I had a tech out and he was good. I was also sent a quote of my portion of the repair.

We've been with American Home Shield for over seven years and we’ve paid over $10,000. Right now, we have an issue with a faucet and they wanna replace my faucet with a cheap chrome-colored faucet and I'm highly disappointed. We've been back and forth with them for over five days now so we’re having to truck in water from another sink to our kitchen so we can wash dishes.

My most recent claim was not a good experience. The issue with American Home Shield and Air Majesty in this case was that there was a delay in ordering parts or a delay in communication with the folks that needed to do the work that was necessary on the air conditioning. The customer service experience with AHS was okay, but the issue is their communication to the service provider. Sometimes when they say, "Oh, we're gonna follow up and have the service provider call you," it doesn't always work out. While it worked out in the end, it was a long experience in terms of timing to get the air conditioner fixed.

I tell everybody about American Home Shield. It came when we bought the house and we renewed it every year. It's not the newest house, so we're having issues with things here and there. American Home Shield gives me peace of mind that I don't have to work on the house or learn how to fix something off of YouTube. I could call them and the claim would get done. There was one time when our hot water heater went out and it took about a week to get a PO for the new hot water heater. I was having to send my kids to other people's houses to take showers. Other than that, I've never had a problem with American Home Shield. The people they send are normally knowledgeable, do what they need to do, and fix what they need to fix.

I was not satisfied with the service I received from the electrician that American Home Shield sent out. He made the issue worse. I wound up having the work done myself by a local electrician not through American Home Shield because my option was to call in another electrician who was not gonna be familiar with this area, and if he agreed with the first electrician, then I was gonna be on the hook for the cost of materials. The cost of materials for that job would have been in the thousands, whereas my electrician locally did it in compliance with code for 300 bucks. I'm upset about that last event and after that experience, I started shopping other home warranties. I've been an American Home Shield customer for a very long time. This was my first dissatisfaction with them, but it was a substantial one. They got an earful of my feedback but it did not make a bit of difference.

I had good luck with American Home Shield up until this latest claim. I called in February. The problem was my furnace. The only way it would come on was I'd have turned the electricity off back on. It's a gas furnace, but it has electricity too, and I had to keep flipping the switch off and on. So, they came and they said some of the part was wrong with it. They didn't fix it. It was a panel they said they need to put in. Then they told me that there was something else that had to be done. They had to replace some wires. I forgot what else they did. But then that didn't fix it either. So, then when the guy came back the third time, he said that what was going on was that the little door that opens and closes that has to be closed before the furnace will come on wasn't closing. So, he said he would order the parts. And then as soon as they got it, they’d put it in.

I'm having a hard time getting service. A lot of times, it's more aggravation than it's worth. My most recent claim was in March and it's still not resolved. American Home Shield assigned six contractors, none of which showed up for several months. They kept reassigning different contractors. Twice they reassigned the same contractor that never showed up. Then they finally authorized an outside service company who told them that it couldn't be fixed. Now I'm still waiting and it's almost four months now.

I have a claim with American Home Shield that's been open since the middle of June. I went out of the country for two and a half weeks in the middle of it so they couldn't come back until after I returned. Then I had to wait to get another appointment. I got back right before the 4th of July so there was a short week. But they've been very good about giving me returns when the thing isn't working. The repair people haven't figured out what is wrong with it. They've replaced a couple of parts and it seems to be working but by the next day it's not. The worker who comes out here answers any questions I have and tries to explain and show me everything.

The contractor who came when I had a leak in my house was very professional. It’s good that when you need American Home Shield, it’s there. I would tell others to get it. In case something breaks down, they can use it.

It was hot in our house and the thermostat was saying “Indoor,” It was like 78 but it showed 70 and it didn't feel like that. Advanced Comfort Solutions came in and the tech said there was nothing wrong. He told us to change the filter so we bought a new filter. Then, I called American Home Shield back to tell them it's the same issue again but they said we were past the 30-day to have them come back out and they couldn't send anybody else, so we had to put in a whole new claim. We were thinking about switching warranties because American Home Shield's prices are high. Every service call is now $100.

American Home Shield is worth it. I like the protection especially on the large items, and the monthly charges are within my budget. We had a dryer fixed and a TV replaced. Recently, we had a washer that stopped working. After American Home Shield did a price check on all the parts, they determined that it wasn't to their advantage to replace the parts. They gave us some money to purchase a new one.

I'm having a bad experience right now with their contractor, Sears. I've had an open claim for a long time with my freezer and it's terrible. I cannot see anything in it for all the ice that's in there. They're supposed to be waiting for a part, but I have not heard anything in weeks. The tech never even knew that I didn't have the part. When I called Sears, the man told me they could not get it and when Home Shield sent them a message about where is my part, they said they were waiting for it. I don't know who to believe but I know I can't use my freezer and it's very bad for me.

My most recent claim was to fix my air conditioner. They scheduled a technician but before the technician would arrive, they kept canceling it and they wouldn't tell me anything about it. I was calling up the technician and yelling at them and it wasn't their fault. It was that American Home Shield kept denying the claim. I ended up having to get a loan and replace the unit on my own. I dropped American Home Shield when they did that and they didn't offer anything for me to stay. It was just an overall bad experience with them. I had them since I purchased in 2017 and I felt that they did not treat me as a loyal customer. The contract was worded so that I didn't see that I wasn't getting the coverage like I thought I was.

30 years ago when we purchased our first house in Florida, our neighbor suggested getting American Home Shield and we did. We've been with them ever since. Submitting claims is easy to do. We used to call in and now, we do it online and it's quick and easy. The response time from the vendor who comes to repair the situation has been very quick, within 24 hours. Sometimes, for them to fix the situation might take longer based on what it was or getting the parts could be a problem sometimes. But as far as the people that has come and done the repairs, we have no complaints. They've done a great job and they stand behind their product.

I submitted a claim for the water heater and that process was fast and easy. AHS sent out Mr. Rooter Plumbing and the quality of their work was good.

I had an issue with a leak in the bathroom and when the tech from Pro Tech Plumbing got here, there wasn't really one. They put a covering over the shower basin and he said that the water leak that was coming out of the shower was just some residual water. Then, just last week, there was an air condition problem with a motor and a surge had blown the motor and control board. That service was pretty good and I was satisfied with. But I’ve had other services that weren't good. I was surprised that AHS took care of this because there’s been a lot of things I've done in the recent years that wasn't covered or I had to take care of myself.

Putting in a claim was pretty easy and my interactions with the contractor were fine. They came out in three or four days and the performance since the repair is going well. The price with AHS is a little high, though, and it keeps going up.

It took three months for AHS to come out and fix the refrigerator and then they didn't fix it right. There were three parts that needed to be replaced on it. The initial contact was in March and they didn't complete it. They left the house a mess and there was water all over the floor. They put in the unit backwards, upside down for the shelving so we couldn't get the shelving. It was an awful experience. Supposedly, they had the parts and they were gonna expedite it but they didn't expedite it. Also, the tech was terrible. He didn't even order all the pieces timely. He waited a month and then did it week by week.

American Home Shield is a TOTAL RIP OFF!!! Don’t waste your money. They will do nothing for you!!! They scam their customers… They will try to keep fixing a failed unit/appliance and not replace it. I was left with a refrigerator that was a FIRE HAZARD for over a week and they refused to replace it for us putting us in DANGER! We had no choice but to buy a new refrigerator. Total WASTE of money plus paying all their tech fees 4 TIMES FOR OUR FRIDGE and still refused to replace our Fridge which failed…. Their Representatives are like controlled Robots reading a script and you cannot get any answers from anyone!!! True scam artists!!!

I love American Home Shield. I've had it for a few years and I definitely will be keeping it. It's nice to know that I have a 20-year-old home and it's covered. I've used the website plenty of times and it's great. Recently, the toilet in my master bedroom wasn't flushing correctly. I submitted a claim, and the repair person thought something was in the pipe, then it started hissing, but he said that wasn't part of it. It was still flushing fine after that too.

We've had a good experience with American Home Shield for the past seven years. We use the website all the time, and it's excellent. They're very prompt all the time as well. We usually get the same local service company to take care of us. Recently, they did an AC repair and it took less than an hour. My mother is living in a home that I purchased for her, and being an elderly woman, she is very happy with American Home Shield's technicians, their service, and their respectability. I would not hesitate to recommend them to anyone else.

I had trouble with A1. So, I'm not too thrilled with that company. I had a water heater thing and then the pipes that were going to the water heater were leaking. They didn't wanna fix it. I had to get angry and call American Home Shield while they were here because they didn't wanna fix what they were here to fix. AHS had to call their supervisor. A couple days later, it burst again and they had to come back out. It was not good. AHS was okay. I told them I don't want A1 coming out anymore. They wound up giving me $50 back because I had to pay $100 twice for them to come out, and I wasn't satisfied at all. I've been a customer for a very long time. I've had good and bad experiences. It depends on who I get. Some people are willing to help me. Some people could care less. I've had a couple of times where I've not been satisfied. I'm really not happy with American Home Shield, but I haven't had the time to look for anybody else right now.

Some of the customer service people from American Home Shield are really good, but some flat out suck. Some other people were helpful too. However, I would get a different answer almost every time from a different person. They state one thing, then next time I call and talk to them, it was something completely different or "We can't find this information in the system." It was a nightmare.

American Home Shield has worked for me. I'd recommend them. I set my claims by phone, and generally, my customer service experience goes well. They sent The Honest Plumber on two different issues within the last year. I have no problems with them. They just show up. Recently, they came out and did some work and I wasn't at the house when it happened, but they did the job correctly. It got done.

I got bad results with American Home Shield. One of the technicians who came out was good, and they refused to let him continue doing the work. They dropped him and let someone else come out. I got four air conditioners. They didn't fix the air conditioners. I ended up calling a company that I found myself to come out and fix my air conditioner. AHS wanted me to pay about 2,300 to the company. I asked them what would they pay, and they told me they weren't paying anything. So, I'm still debating on whether I'm gonna cancel my service with them or not.

I always call in to submit claims to American Home Shield. I haven't had any issues with their customer service, and their contractors have been fine. I recently had a plumbing claim and once somebody came and repaired it, I didn't have issues after. I've had American Home Shield for 12 years. The cost is something that turns me off. Just like everything, stuff goes up but it seems like the cost goes up every year. I get labor costs have gone up and all the things that'd be passed on to consumers, but that's the only thing that has been a thorn in my side. I started off paying 50-something dollars. Now, I'm up to almost $100 plus the $100 for a service call. I use them. I've taken advantage of it. So, I always weigh if I am getting the benefit. For now, because I've had to use them so often, I feel like I'm getting the benefits. But it is something that would make me question whether I would continue with it if I stopped using it regularly.

American Home Shield is excellent, and I recommend it to everybody. I had seen some things online saying bad things, but I've had no problem with them. I've had work done on my air conditioning, my furnace, and my plumbing, and they've been nothing but wonderful. I always put the claim in through the website, and the service people are out within the same week, which is really nice. American Home Shield calls me right back and says they'd have somebody contact me. Within 24 hours, someone contacts me, then they're out the next day.

My recent claim experience with American Home Shield was not so nice. It was for a bathroom faucet that was damaged, and they sent a company that looked at it, but they just said, "Go there and order that." There are various types of faucets in the market, and as a customer, I did not know which one to order. They did not give me clear information and I needed to call other people to find out the exact model and serial number. I ordered it myself, but I also needed to follow up multiple times to fix one simple faucet in my home, then finally, they fixed it. What the customer wants and what American Home Shield says are completely different. Other than that, it's good.

I've had American Home Shield for over a year, and I recommend them 100%. When I had issues in my basement, a guy came and checked all the stuff there. He found the problem and fixed it very fast. He was very professional.

When I bought my first home in Texas, I googled home warranty companies, and I picked American Home Shield after I did all my research. I liked what they had and how much everything cost. It was also on a list that was referred to me from USAA of different people that had homeowner plans. I live in Virginia now in my second home and I went with American Home Shield for that too.

For my AC repair, I have found a good guy that I specifically asked for. So, any time he comes out for a repair, then the service is well done. He performs excellently for quite some time. It's just American Home Shield never wanna pay. I plan on cancelling this. It's a total waste of money. They always find a way to not cover claims. There's always been some kind of catch to where the service is not covered or that there's gonna be some additional charge. I feel that their contractors are not very interested in trying to make the warranty to apply either. Most often, I find that they're even trying to flag it so that there are cost that they can collect on.

American Home Shield has good customer service. I usually contact them by phone and the people who speak to me are very good. They usually respond very fast to me, and the companies they get are reliable and do a good job as well.

I could not do without American Home Shield. Recently, they sent Rusty's Appliance Repair for my washing machine. It was excellent because I'm not used to a laundromat, and it was fixed. I just called AHS and they set it up. Then the people called me. And when I looked up, they were here and my appliance was fixed. They were very respectful.

I've had no problems filing a service request to American Home Shield up until this last time. Usually, I have no problem. I pay the service fee, technicians come out, and they fix or replace whatever needs to be done. This last time, I had problems with my AC and things that were beyond my control. I have a yard man that comes out and they said that some wires were cut by a weed eater. I had to replace that. Someone had bypass the internal switch. I'm not an electrician. Any time that unit was serviced, it was serviced by someone else. And I don't know how to go behind technicians and check and see whether or not they're doing their work right. American Home Shield said they weren’t gonna cover the warranty because that was considered user misuse. I was like, “I had nothing to do with either of those problems.” So, they will not pay to get my AC fixed. I had to get a new one.

The claims process was good. I had a contractor work on my microwave. One of my toilet was clogged up as well. They came and did that one too. I'm good with American Home Shield. I got other people calling me, but I don't wanna go nowhere.

My most recent claim was my refrigerator and I had fits with that. I've never had problems with American Home Shield the way I have had with my refrigerator. I've had several things break down over the past three months and everything has been fixed properly up until the issue with the refrigerator. It took a month. AHS subcontracted it out to Sears and they ordered the parts. It took a month for the parts to come in. So, I was without a reliable refrigerator for over a month. I would blow up on the people that I talked to on the phone because I got tired of having to deal with the issue with the refrigerator.

I have a claim with the water heater and the plumber quoted all the city permits that we didn't have to pay before when we had to get it replaced. So we don't know what we're paying for out of pocket, which is a lot. That's frustrating. I asked for a second opinion and American Home Shield said they couldn't have a second opinion because the water heater couldn't be fixed. So we just had to settle for the quote that we got. American Home Shield covers the water heater, the labor, and the disposal. But now they're adding $1,000 worth of city permits.

A contractor came out and changed a garbage disposal for me. Recently, I called American Home Shield for my AC unit that went out. After a few days, Crispy Air came out. The repairman was up there on the roof a few minutes. Then he came down and told me that I had a blown condenser, that he would have to check with American Home Shield and that I would be responsible for almost $2,000 for a condenser and 8 pounds of R-22 Freon. Every time they came, they charged me 8 pounds. But I was told it was only 6 pounds.

I called American Home Shield to file a claim then I called the contractor to confirm. My experience was fine.

American Home Shield has been helpful. They've done what they're supposed to do. Appliances Inc. came May 2nd for the dryer. A bearing was going out and the guy that fixed it did a great job. A couple of years ago, we had the water heater replaced. Farren Plumbing came out and listed everything they were gonna do. They were gonna put new straps on, new water heater, and an expansion tank. Then they came out, took the water heater out, put the new water heater in but used all my old parts. The guy had it listed in his cost and I had to pay him $100 on top. They'll never come around me again. I followed up on that water heater issue 'cause I was really upset but nobody followed up with me.

Friends recommended American Home Shield and I like it for the convenience. Recently, a contractor replaced the Polaris pump that was not working. They were excellent. There was an issue I had with a particular provider and that was the other pump earlier this year. American Home Shield was gonna send that provider out and I told them that I didn't like that provider because they stood me up. They called and told me twice they were on their way but never showed up.

My son bought a house and he had a 40-year-old furnace in it. It came with the American Home Shield warranty and about a week after he bought the house, the furnace stopped working. They bought him a new furnace and that was the kind of warranty that I wanted to have. So, I bought one immediately after that. So far, I've mostly good experiences with AHS. I recently had a big claim for my refrigerator because the compressor went on it. The refrigerator has been working perfectly since the repair but it took a month for the parts to come in. When you don't have a refrigerator, that's a long time. But it was not American Home Shield's fault. The repair guy told me that a lot of these compressors are going and they were on backorder. He also told me it was going to be a while and they had a hard time getting the parts in.

When something happens, it's convenient to have American Home Shield and have them get somebody to come fix whatever issue is happening. Recently, something was not working on the AC. So, the techs came and fixed it. But it took them at least three days to get here. The techs that AHS send out are good but I have another warranty in Mesa and the first experience I had there was not good. The first guy who came out didn't know what he was doing and when he got there, he was talking to his girlfriend on the phone. He was bitchy and wasn't professional. Also, he kept saying that he was on his way and he got there late. Then, he didn't fix anything so we wasted my time. He was from Carlos Mechanic Plumbing and that agency ended up sending somebody else.

was not very clear in giving me the options. I talked to the customer service people. They didn't know what was going on. I spent a lot of time on the phone with the contractor who helped me and explained what everything was and what was going on. But the contractor was fabulous. They were very good, nice and thorough. They were there yesterday to clean some stuff up.

I like American Home Shield. I had another home warranty before and they were awful. But American Home Shield has been hassle-free on every claim I've put in, and I've done a few. Most recently, I filed a claim for an air conditioning unit repair. There was a part that the contractor needed to replace, and everything went smoothly. They were quick and very professional. American Home Shield's website is very user-friendly as well. I've never had a problem figuring where to go to get things.

I filed my AHS claims online and the website is very friendly. So far, the techs have been out a couple of times for the heating and air conditioning, and for the plumbing. And both issues were resolved. I also had a washing machine that went out and they got me a new one. The techs I've had were all really nice and professional. They explained to me what they were doing, too. AHS has been great and I didn't notice that the price went up, as with everything everywhere. They notified me about it and they gave the new price.

American Home Shield's contractors have been respectful and timely. AHS is worth it because if something big goes down, that's a big cost. So worst case scenario, you want everything to continue to operate. But if you have to replace something and it's a big-ticket item, you've been paying on it all along with the warranty. I've been pleased with every call that I've had to make and the service they provided.

I had a leak in my ceiling in my garage. The plumber found it, showed me, and fixed it. He was efficient. However, he opened up my ceiling and American Home Shield never found anybody to replace that because the plumber wouldn't do it. But they okayed the job and offered me $125 to get that fixed. Also, it took them 14 days to tell me that they couldn't find anybody. It got prolonged so long. That was a bit irritating on top of having to spend more money to do that. I ended up getting it fixed, but it cost more than that. So, I felt a bit discouraged about it because I paid my deductible to get the work done but I still had to pay more to get it completed. But every other interaction has been a positive one.

I bought a house years ago and it came with a home warranty through AHS. When I bought another house, I decided to go back to them. They gave me a price for two years and then after that, it went up. I normally call them if I have a claim and their customer service is very good. My most recent claim was for my oven and it's been ongoing for about three months now. They kept ordering a part and it wasn't the right part. The tech called me yesterday and said he has the right part. He's gonna come out tomorrow and finish up the job.

My most recent experience with American Home Shield wasn't that great. My husband woke up one morning, and we had a massive leak in my bathroom. There was water all over my bathroom floor to where his socks were completely soaked when he walked into our bathroom. We called it in to American Home Shield and it was a whole day ordeal to get somebody to come out here on an emergency work order to prevent my floor from being damaged.

I had some plumbing concerns and submitting the claim was fine. It was relatively straightforward and easy. I did it over the phone with the automated system. But it was not a positive experience with the contractor. They came out, walked around the house, and told me I didn't have a clean outlet for him to be able to clear the blockage without having to pull the toilet. It was gonna be an additional cost of $475. I informed him I do have a plain outlet drain but he couldn't find it and there was nothing else he could do unless I paid $475. He wrote it up that I needed a clean outlet and it was gonna cost $1,800. I had to dispute that with American Home Shield. I got it fixed eventually but not through them. I called my own plumber to come out and find the clean outlet. They found it in less than five minutes and cleared the stoppage.

American Home Shield sent GJC Electric and they fixed my ceiling fan. Although I called American Home Shield back again because one of the lights is still not working. They were supposed to get back to me. I am just waiting for the phone call. My experience with AHS is, generally, positive. I reach out to them by phone. I hope they had the phone app, but they don't have it, which I don't like. I don't like that automated phone system, but that's what they have. Also, customer service is not that great, but it's okay.

When my refrigerator went out, a repairman came out and serviced it. It had a compressor that was defective. He ordered one then came back and replaced it. He was overall professional.

I've been with American Home Shield long enough for my fee to triple. It would go up every year. But the coverage doesn't change. Just the monthly fee. Shop around. Read their contract closely. Also, there were times when AHS didn't want to respond. They don't like to replace things. They want to fix things. Sometimes, that's not the best choice. Not that I expect to have a brand new everything, but when something needs to be replaced, it needs to be replaced. Even the repairman would tell me they don't like to replace things. So, they would stick it back together as long as they could say it's working and I may have to turn around and call them again to come out, because now it would truly ready to be replaced. But I was impressed this time. The serviceman that came was top-notch. He was very polite. He knew exactly what he was doing. And it was very fast turnaround service. The best that we've had.

The most recent claim I submitted was for my refrigerator. GM Services came out and they supposedly fixed the issue, but it's still doing the same thing and 30 days already has already passed. Other than that, I'm satisfied in all the work that they did. AHS is a good service to have and I would recommend them.

My experience has not been wonderful, but not overly terrible. What I don't like is the not being able to get answers about the status. And if American Home Shield needed to replace something, the equivalent is not equal. But in general, they're responsive when it comes to putting in a request for service and dispatching a vendor. It's just that my experience so far has been lengthy. And having to speak to a manager versus being able to get decent information from the that first line of call center agent.

I would tell everyone that I meet that they need American Home Shield. We used them for my washer and dryer. A contractor came out, looked at it, and realized what was wrong. But that group was a little bit slow on getting back to us. We had to reach back out to them after a week. Then they came back out and got it done quickly.

We had the AC replaced last year and the company that installed it also installed a thermostat. Then, we had a program here in the local area where they gave a free smart thermostat so we installed that. We had that installed by an electrician that was provided by the power company. During that time, we didn't need to use the AC yet so for a couple of weeks, everything was just fine. But when we turned the AC on, we realized that it would only blow warm air, which certainly is not great for an AC unit.

American Home Shield had the parts for the washing machine sent in, and we got it fixed. I've always had good luck with them. The first technician was more knowledgeable than the second. He took a bit longer than I expected to make the repair. But it's hard to find people now. So, there's a lot of new people out there working. But I've been very happy with it.

American Home Shield is worth it. If they can't find a part to replace whatever issue you have, they will give you a replacement at no cost. I got a new stove from them because they couldn't find a part for my old one. Recently, I had an issue with my toilet. The water was running too much. Barlow Plumbing Service came out and they were great. I could call them with a question and we had very good communication.

My dishwasher claim started out that American Home Shield would replace just a harness and it would last for a little over 30 days. The company that I had that came to do it wouldn't honor it. So, I would have to pay another $100 to have somebody come out, replace the harness again. I ended up with Sears. They got all confused. They figured out that replacing the harness and parts wouldn't work. They finally convinced AHS that the machine wouldn't read the newer replacement parts. So, they had to replace the entire dishwasher. It was six visits.

I had an ice maker go out over a year ago in my refrigerator. I can't tell how many different people American Home Shield sent out. Dave Taylor was the second to the last one, and they came a few times. They came out, the fridge would work for one load of ice, and stop. It was the same thing with everybody. But initially, when it went out, Dave Taylor came on July 19th, a year ago, to service it. It was always the same thing. Whoever came, AHS provided them with the parts and they replaced the ice maker. They would come out, work on it. The last time they came out, the rep said, "I think AHS should replace the ice maker. There's something wrong with it, if it doesn't work like that, electronically or something." I didn't hear from AHS. I kept calling them.

Every time we've had to use American Home Shield, they've been fast and efficient. It's worth everything that we pay for it. I purchased another house which came with 2-10 and I let that go and signed up with American Home Shield because the service is so good. Recently, our pool pump had gone out and they came and fixed it. We had to do a little bit of update on the breaker box first. We did our part, they did theirs, and we're very satisfied. Whoever American Home Shield is contracted with are good folks.

I was very unhappy with my most recent claim. It was for my standalone freezer. A contractor came out and I paid a $100 co-pay. But they told him that they weren't gonna cover it because he told them that the compressor was out and it was pretty much no good. But I had a good working rapport with the tech. He had come and did work on my refrigerator and my washer prior. I have to purchase a new one because the guy said between purchasing a new one and having this one repaired, he insinuated that the best thing to do is to buy a new one. I also had some plumbing issues that was never corrected because they said it was not within their by-laws.

We've been with American Home Shield for a year in this house, and we've had other houses where we did multiple years with them. They're speedy, thorough and get it done. I recommend them regularly to other people. We've had a number of claims with them and recently, their contractor repaired the AC. The price is high, but we've been with them a few years, so we've seen the impact of inflation.

I wasn't happy with American Home Shield on this last go around. They contracted with Sears to come out to help me. Sears came out but didn't fix the issue. There were several re-attempts for them to come back out but they did not show up. They have a huge window of you needing to stay home from 8 to 5 o'clock waiting for them to show up. After two times of them missing their appointment, that becomes even more disgusting.

For my most recent claim, an electrician came out and took care of some work for me. He did a great job and I have no complaints. I have not had a bad interaction with any of their contractors. I had to have one guy come back to redo something but that was a year or so ago. Overall, I'm satisfied with it.

I've had this coverage even before I relocated from New Jersey to South Carolina. I've been in South Carolina almost 18 years. American Home Shield always worked for me. Even when I moved here, they covered the pool. I didn't even realize they covered some pipes as far as plumbing. That helped me a lot because I was ready to call a plumber and spend a lot of money. I like it. I hear other people complaining about certain amount of money they don't cover. I didn't care for how it would go up and up. And the contractors are not worth much to me. So, my thing is, if they increase my price, why don't I get better quality contractors? The contractors are not up to par like I've experienced in the past.

I had an air conditioner issue and the first company AHS sent out was unprofessional. I told them I had an air conditioner issue and it was really hot out here and they said they could get somebody out here the next Monday. I asked if they couldn’t get anybody to come out earlier and they said, “If you need somebody else, you can get somebody else to come out.” I took Monday and when they came out, they were just really unprofessional. They said I needed two parts replaced and he said he had to take them to the office. They came back and said they would send somebody else out because they didn't think I needed both parts replaced. They sent somebody else out and I asked if the unit would work like normal if they replaced this one part and the tech said yes. They replaced the part and in less than a month, something happened and my air conditioner pipe started to freeze.

The last claim I had was for the icemaker on my refrigerator. The company that they had come out here had to order parts, which they said was gonna be a week but the parts took about three weeks to get in. I had to call them and ask them. Then, they sent a young kid who didn't know what he was doing. He told me it was gonna take 24 hours for the icemaker to start working but it still didn't start working. After two days, I called them to send someone out here to fix it and they got my manual out and realized that the doofus kid had left the icemaker off. Once I turned it on, it started working again.

I put in the claim to American Home Shield for the pool back in May and after I called and called, the tech came and looked at my pump. But he didn’t think anything was wrong with it. The problem was that the pool pump wasn't sucking hard enough and he said he thought it was. But I've had that pool for many years and it's not. Previously, if I went to the pump, I could not pull the bucket out because the suction would be so hard. But now, I can reach in and pull the bucket right out. He said that as long as the pump was sucking water through it, it was fine. But it’s still not up to par.

I wish there were negative stars for this terrible company. AHS is beyond awful. We have 19 contracts with them, and they have been nothing but a nightmare. We had an AC issue, and they sent a vendor to check it out. After the technician left, the AC started leaking, flooding the first floor and ruining our carpets. Despite calling them multiple times, they told me they don't cover the AC issue. If I want them to send someone to address the leak they caused, I must pay again and wait up to 48 hours. To make matters worse, the representative was extremely disrespectful, talking over me and showing no understanding of the urgency they caused. This entire experience has been completely unacceptable and incredibly frustrating.

AHS sent out Izzy's Heating & Air recently and I've dealt with them a couple of different times and they're good people. The tech was great and everything's been working up to par.

We had a warranty with our first home that we purchased in 1999 and it was with American Home Shield. We've had good and bad experiences with them. There are times where we have to call back and try to get a different person to get the answer we need because somebody is not able to answer. We have a claim right now that we had to have a recall appointment on an air conditioning unit. But we haven't heard from the company yet and it's been three days.

There've been several claims in the past that didn't go well but the most recent one did. I liked the repairman a whole lot. The quality of service was very good.

I went online and requested service for my AC, and it was easy. I clicked a few clicks, paid my base charge, and then it was ready to go. American Home Shield told me almost immediately who it was that was gonna be coming out. When the service people came out, they cleaned the ducts and rectified the issue. Overall, American Home Shield is good about fixing whatever is broken. I'm disabled and I need help around the house, and I've been with them for about two years.

Don't sign up with American Home Shield. They, in the past, did some work for us, but now they're doing everything they can to keep from having to replace items. It turns out our air conditioning unit was not defective. They sent somebody out here who looked at it and told me it was all okay. That part was good. However, I've gotten word from two different HVAC contractors that there's no way in the world that American Home Shield is gonna pay to replace my unit when it finally goes bad. They were honestly telling me what their experience has been with American Home Shield, that the home warranty company does not replace major expensive items. They do everything they can to do minor repairs or whatever it takes to keep the equipment operating. I haven't asked American Home Shield to replace my unit, but it sounds like it's not gonna happen.

I love American Home Shield. Everything is on one site, so it's easy to find a technician for anything we need. When our refrigerator froze over because of something with the fan, they had a repairman defrost it for us.

Last year, I had a big problem with my air conditioner, and it was caused by lightning. The fan motor went bad in the air conditioner unit. It cost about $2,000 and Home Shield didn't pay for it because they said it was an act of God. That was my disappointment right then 'cause we didn't have that money. This year, I went in to American Home Shield and told them my air conditioner was not cooling like it was supposed to. It was easy. They told me who was gonna be coming and when they were gonna come. When the repair person came out, he was on the ball, doing the job he was supposed to do, and he was very personable. He came out and looked at the problem, then he was back to the front door within 10 minutes max and said what the problem was.

Between two houses we own, we've had American Home Shield for seven years, and over the years, we've had a very good experience with them. Our recent claim was on a refrigerator. It was a difficult situation 'cause the refrigerator was old and there were still parts available for it. It took a couple of months to get through the whole process of determining that the refrigerator was no longer repairable. However, once that process was completed and American Home Shield was able to verify that the refrigerator was not repairable, then they went through the process of replacing it. They did a good job with that.

I used to have the electricity coverage in the last few years, and that wasn't good. For example, I had a problem with my tablet/PC, and then I asked Allstate, but they denied that. I was so regretful of that. Besides that, most cases of my claims through American Home Shield were good, including when I asked them to fix my fridge. Their price recently increased a bit, over 10%, but it's good as well.

I would not recommend Speedy Air and Heat. They told me they were gonna order a different part for the icemaker. Then they turned around, ended the claim with American Home Shield and told them it was finished. I was waiting for the part for about a month. When I contacted them again, that was when they told me the claim was closed.

I don't like the fact that American Home Shield argues a lot with you when you call to make a claim. Recently, I made a claim for the air conditioning unit. A guy came out but didn't fix it. I called back and they told me I was gonna have to pay again to have someone come out and look at it even though the person they sent didn't fix it because they said it only lasts for 30 days. I told them it was never fixed but they didn't wanna hear about that. We had to pay to have someone else come out to try and fix it. Another thing that irritates me is they just read their script over and over. I wouldn't have a home warranty if I needed to go through different contractors every time a repairperson wouldn't fix it. I would just go to the Yellow Pages and do it myself.

I filed a claim with American Home Shield to fix a burner on a stovetop. A contractor came, assessed the burner, and told me it would take a week or two for the part to come in. I had to call them to keep checking to see if it came in and they realized it was there. It came in a little bit earlier than expected and they were able to schedule me quickly once they knew the product was in their possession. It was the same person that installed it and fixed it, and he was nice. However, I'm not too sure if I will keep American Home Shield next year because the copay for the appointments is a bit high. A case in point is the stovetop burner. We paid 100 bucks and the part was 20 bucks. I like it and as a female, I'm not gonna be the one to take apart a stove or a washer. But pricewise, paying the $600 for a year then $100 each copay on top of that is high.

We've always had good experiences with the guy American Home Shield sends out. He explains everything and does what he says he's gonna do. We’re happy with him. The last big claim was a refrigerator and he fixed everything right. We've been with American Home Shield for over 20 years and we've been pretty pleased with them too. The price has gone up pretty good in the last several years but they still fix everything they say they're going to.

For the most part, American Home Shield has been all right. When they send somebody out, they usually do what needs to be done. I've only had one issue and it wasn't major and they ended up fixing it anyway. Other than that, it's been good. When our garbage disposal was making weird noises and wasn't working properly, American Home Shield assigned On It Plumbing. They knew what they were doing and was in and out and didn't bother us too much. They said they had to replace our unit with a new garbage disposal, and it seems to be working fine, so far.

My dishwasher is not bringing in water and it's not washing. I submitted a claim online yesterday and it was easy.

Every experience I've had with American Home Shield has been good. They seem to fulfill their contract. It's a good investment. They had my microwave fixed, and the guy did a really good job. He was quick and courteous. Today, AHS is finally having someone come to diagnose my well and hopefully fix it.

We bought American Home Shield when we purchased the house. We've been in the house for seven years going on eight and we've maintained it ever since. It's peace of mind. There are things that aren't covered by regular insurance and American Home Shield allows us to budget an expense on a month-to-month basis. If something big comes up, we know that the majority of that expense has already been taken care of. They've also got good contractors that they work with and reasonable rate.

I was very happy with Leak Seekers when they came out a couple of months ago. I schedule the service requests online with American Home Shield and I don't get aggravated because when I set it up, I know exactly what I'm relaying and what the problem is. It’s an improvement from what it used to be. AHS is a little pricey. Everything is going up and it’s not as good a value as it used to be. But they fix everything and I've been with them for almost 20 years. They've always taken care of my needs.

I would recommend American Home Shield to any homeowner. I am such a big fan of their product offering, and I tell all of my friends to use them. They have saved me about $40,000 over 20 years, and my interactions with the contractors have been excellent. My most recent situation was I needed an air conditioner compressor. The repair person who came told me that the last unit that was installed was too small and that's why it broke. He was able to get me the right sized compressor which cools my entire house. It was a beautiful thing. American Home Shield has replaced washing machines, dryers, air conditioner compressors, an air handler, a furnace, and a refrigerator for me. I only need one of those things to cover me for the year. Compressors cost around $5,000 to $7,000.

My experience with American Home Shield is good. I even tell the tech where the key is and I don't even have to be at home. That was how trusted he was. He would say he was there and I’d see him working. I have cameras and he's gone in 30 minutes and he's good. On the last claim I had with the air conditioner, it was hot again and I spent $400 on fans just to sleep. This is the third time and it was the capacitor. The tech took care of it and was gone. But before that, it went bad again a little over a month and that left a sour taste in my mouth. Every time, I have to put out $100 plus $89 a month. Everyone has a time limit on a 30-day thing but if after 36 days it's broken and I have to find $100, which we all don't have, it's hard. While working on it, they should know that part is going bad in 30 days.

Express Appliances came out for the washing machine and did what they had to do. They were very professional. American Home Shield is there when you need them and I'm glad to have them. Three people came on for them because of me.

My last claim was good. It was worth it, and I’d be needing the service again for another issue. However, I have to find out if Home Shield covers another thing that's not broken. It's more of a service request and I don’t know how that works. Other than that, Home Shield is great, and their claims submission process is okay, but I wish they did a better background check on the services they sent out. I wasn't happy with one particular service, and the second time I had somebody come out, I asked them not to send this other company out because the person was really rude. The person came out and looked at the ice maker, and he knew what to do right away. However, there was a situation wherein his attitude was really nasty.

My recent experience with American Home Shield was horrible. It took them three months to get something fixed. There was standing water in my washer for three months. The problem was communication. They outsource their customer service to another country so I don't think they are understanding what needs to be done. You tell the people on the phone what's wrong but they send out the wrong contractor or they send low grade contractors that can't fix it.

I typically reach out to American Home Shield online. The turnaround time isn't bad, and I get really good service. I haven't had any complaints in regards to the customer service. There was a moment where I got my ice maker looked at, and there was supposed to be some sort of program where I could take a picture so that the contractor knows what's going on. I went through the motions for that, but it seems like they never received that information. I was a little dissatisfied with that. Other than that, every other time that I've reached out, I haven't had any issues. Recently, Ryco Electric came out and they were awesome. They did exactly what needed to be done, and the person that came was really friendly and knowledgeable. I had a really good experience with that. I have American Home Shield recommended to a friend.

I've had a good experience with American Home Shield. I've had the policy for a while, and I have three properties with them. The last claim I had was challenging to the degree that the contractor they picked had some issues. The plumbing company, KNS Plumbing, had to send people out several times to get the problem resolved. People pass the buck sometimes, but once I got to the right person, they sent a supervisor out to fix the problem. It was a line leaking inside of the slab, so it was a serious problem. The guy couldn't seem to find the technician, so he sent a supervisor out and he fixed it. At the end, they made it right. It just took a little while to get there.

This is our second time around with American Home Shield. The first time, we were with them for about nine years and the amount kept going up, so I changed. I went to Choice but I was not pleased with them. So I went back to American Home Shield. I recently had a claim for the water heater and it was pretty good experience. It's still working. It better work because we had to get a brand new one.

I filed a claim to American Home Shield for a garage door repair. And when the garage guy came, it turned out that whatever the issue was was not covered under the insurance. They said it wasn't covered because of the part. I had to pay the guy that AHS sent out here separately to get it fixed. It broke down after the guy touched it. I don't know if he did it on purpose, and you can tell he was not an honest person.

I like the fact that I can call Home Shield and just pay a deductible and they fix my appliances. Also, the techs have been fine. They just have to get everything approved by the warranty company, so it always takes forever to get anything done. Every repair takes at least two trips for the technician. They gotta come and see it, get it approved, and then they come back and actually do the repair. If there's anything critical, then I end up waiting for a long time to get something done, like the hot water heater. All Brands Appliance came out for that but they didn't do anything and I had to figure out another way to get it fixed. Home Shield paid partially. That whole process took several weeks.

The refrigerator hinge was bent from the weight of the door. I submitted a claim with AHS and the tech was great. He bent it back and it's been great since then. Until it probably weighs down again. When you put so much in your door, the weight pulls it down. And it's a French door. So, you take some of the weight out and it won't do the same thing. So far, AHS has been pretty quick with getting somebody out here. Some years ago, I had AC problems and they took five days to get out here. And with our weather, that's a long time when you're in almost 100 degrees outside waiting five days without air conditioning. But other than that, AHS has been good to have. My home owner's insurance has a $1,000 deductible and if I can avoid it, I will. And with AHS, if something goes wrong, they'll pay for it.

My most recent claim with American Home Shield for an AC was never resolved because it was never a meeting of the minds in terms of what was told to us as opposed to after the technician came out. So, just took it upon ourselves to find another service provider and pay out of our own pocket. We got tired of getting the runaround for the last three months. The claim was in ever since April. Nobody was giving us any answers. We had to go through two different contractors, and they would not answer our calls or they kept procrastinating on coming out to the home. It was terrible.

The vent hood needed a replacement because it wasn't pulling. It was making noise and had a burning smell. I got on my phone and filed a claim with American Home Shield. The repairman they sent out had a hard time getting it up up there but did what he needed to do. He took the box and replaced the fan. The only thing that worried me was when he installed it, he was having a rough time with the vibration of it. He needed somebody to help him hold it up. It's a little louder than I think it should operate but it's doing the job. The fan comes on.

The plumber who came for the bathroom drain that was blocked was very professional. There's still smell that comes up and I was gonna call them and ask about the smell, but that may be a different issue. They fixed the main issue I called them for.

The contractors are polite, and there's no issue with them other than they take so much time to get assigned. The claim is submitted online, then American Home Shield assigns the contractor, then the contractor will call. From my experience, it can take from one to four weeks to get a contractor to call. They then come and tell what the issue is, and in most cases, I will be paying for the contractor to show up whether or not it is covered. That was not what I was expecting from American Home Shield. They cover minor repairs, but sometimes they just say that they don't cover all the repairs. It's not so good, but it's not really bad.

American Home Shield drag out my refrigerator pair for over two months. When they were unable To find a new part to repair the refrigerator, they sent the technician back to my house and took off the old one and mailed it in and had someone repair The control board. I was firstly under the impression that if they couldn’t find the part that they would replace my refrigerator. I struggle talking to call center as they are not trained to my expectations. I felt that they read script and tell you, "No no no sorry sorry sorry."

Warning AHS customers. Don’t let this company lull you into a false sense of security with thinking you will be covered in the event of a major repair expense. Look at BBB reviews. I lost count but close to 125 negative and only 4 positive reviews for July 2024. Here’s my most recent attempt at a claim. They made me tell them what my specific plumbing problem was before they would approve sending out a technician. I was given several options to choose from. How do I know whether it’s a stoppage, mainline blockage, valve or something else. There’s a limited number of options to choose from so I called for assistance 3 times and was unable to get a service request for a plumber to determine the problem. So I chose stoppage for a toilet, shower & sink & also main line.

HORRIBLE SERVICE & NO HELP. Back in June we had an issue with the AC and needed it looked at, AHS sent a company who didn't even look at the unit. But we paid for their service fee. Then fast forward to July 15th, AC goes out. AHS can't get a tech to come out, and it's been NINE days and there is STILL NO APPOINTMENTS. I live in AZ where it is over 100 outside and my house got to be 100 plus as well. Demanded to speak to a manager, and the best they could do was "put in a ticket for someone to call me in 48 hours". & when they did call, we got disconnected. Did they call back? No. They also emailed, but then stopped responding to emails too!! NOTHING BUT LIES AND EXCUSES. Had I not called another company everyone in my house would be DEAD. AHS does NOT CARE about their customers AT ALL. & When I told them they need to reimburse me-- NOBODY CONTACTS ME AND WHEN I CALL THEY HANG UP.

If they do not want to service a small town then do not offer the service to begin with. After being a customer for over 3 years I Called on July 6th 2024 to have a basement floor drain unclogged. They took $125 out of my account that day and now it’s July 23rd and AHS still have not gotten anyone out to unclogged the drain. I’ve called them on the 15th and 16th and now the 23rd and no satisfaction at all. Do not use AHS. Spend your money with a company that cares.

Fraud! All they are doing is collection people's monthly payment, if you have anything that needs service they charge you another $125 for someone to come out, then deny you any warranty claim. They only have to warranty reasons, manufacturer warranty and pre-existing issue, they will deny you for one or the other. Also to add, if your realtor tells you to buy a home warranty, fire them too! These home warranties give kickbacks to broker firms, so they are just as fraudulent. Sorry people, the world is just a big scam, most rich people are rich because they scam more people out of their hard earned money.

It is 110 in Arizona and I called three times since four pm. My house is at 90 and no one has called me back. They keep saying thirty minutes and I call. I paid for the most expensive package and I can't get a call back. Arizona has extreme heat. No one can call me at four pm? Please do not expect 24-hour service in extreme heat.

I had On It Plumbing out here a couple of times. I had an issue with my water heater, and then I had a water leak that they repaired. The techs I've had have been great. The problem I have is, unfortunately, with American Home Shield. I will probably not be renewing my contract with them. I called them to submit my claims and the process was not easy. Then, they didn't pay for anything and they charged me $125 for them to call On It Plumbing to come out here. Then they have not paid anything on any of my claims.

When the washer was not cycling, I went online and it gave me options on what to choose. I chose what was going on with the washer then submitted the claim. American Home Shield immediately takes the $100 from your account then you get a text telling you that a person's been assigned. The repair person called me the next day to set the appointment up. He's really good. He's been out here several times for different stuff. He's fixed several of our appliances.

I've had American Home Shield for more than a year this time. The first time I had it, I had it for three years. Both times, American Home Shield has always been good. They give me peace of mind. They give me information to tell me what they can and can't do. Their contractors always come and do what they need to do. Two of my sister-in-laws have American Home Shield as well and they swear by it. When I had an AC problem years ago, a repairman came but didn't do good. I had to call somebody and told American Home Shield not to send him back out. They sent somebody the next day who performed wonderfully. My AC right now is working perfectly. Recently, the pipe under the bathtub had a leak and it was leaking in my house. A plumber was out the same day, and she was personable and efficient. To fix it, she cut the pipe out and put a new one in. She was wonderful.

1st Choice Appliance was nice but the problem is still a little bit there. The washing machine is not 100% fixed. The tech came in and fixed it and it cleans the clothes but it's still noisy. They have to send somebody a second time. The tech looked and said there's a motor problem and it's not their fault. He said they would try to get approval again from the company and they will let us know. But it's been a week.

When my air conditioner went out, I had private people look at it and they said it was gone. I needed a new air conditioner. American Home Shield sent someone out who sent in the same report. American Home Shield came back telling me that instead of it being replaced, they said they had to do something. They made it sound like it just needed to have a little bit done to it. I got so angry at them because of the way they verbalized it. They were not having to pay to have it replaced. They were having to pay a little bit of it and not enough to replace the whole thing.

We had a problem with the air conditioning at the beginning of the season and we were turning it on for the first time. We called American Home Shield and they scheduled with May Heating. They came out at earliest appointments and we were very pleased. We are nearly 18-year customers with American Home Shield and I would recommend them. As a matter of fact, when we sold our last house, we purchased a warranty for the buyer and he used it within the first year.

American Home Shield sent Advanced Air not too long ago for the AC. The capacitor was no good. They replaced it. I haven't had any more issues on our AC since they came out. Having AHS is good for peace of mind, but it takes them a while to come out to rectify an issue. I did the claim on the AC online and the turnaround time was 48 hours.

Well, it has been 32 days, 5 visits, and 3 motors and my AC still isn't fixed. There's also now a giant 3x3' hole where my ceiling fell in due to the AC drip pan for the upstairs unit overfilling. AHS won't cover that as it is "secondary damage" despite the fact it was caused by the upstairs unit struggling to keep up with no downstairs unit for a month now in 90-degree weather. They also charged me a second service charge to have the tech look at the hole in the ceiling. Then told me it was not covered.

We bought our house in 2020 in Oceanside 55 and up development. Our agent paid for an AHS policy for a year. We noticed after a short time around our toilet the flooring would discolor from brown to grey. I called AHS and they sent out a plumber and he didn't see a problem. A short time later requested another plumber and he didn't see a problem. The discoloring continued and warranty lapsed. I measured the drain off the wall and it wasn't standard and bought a 10" rough-in toilet and installed it myself and the problem was fixed.

We've had a few things fixed thru AHS and the performance of the items worked on has been satisfactory. For previous jobs, my experience with the contractors has always been really good and I haven't had any issues. But we're in a funny location here and every once in a while, AHS has a hard time finding somebody that services this area. I have an active claim currently and I'm trying to find someone to help me track down a leak in the pool.

Things seem to work out fine whenever I put in an order. My experience has been positive. There was a problem with my AC. When I put in the work order, they came out and fixed it. It seemed like the contractor knew what they were doing.

The American Home Shield reps have always been so helpful. They're always been very informative, and do follow-up. Everything is good. American Home Shield is a good company. I'll recommend it. When I sent in a claim for my washer, the contractor that came out had to order parts, and then they thought one part was it and the other part but I told them that my washer still gets stuck on the cycle. So then, the tech said, "Oh, it's your water pump." But they replaced a total of three parts.

I had a very good experience with American Home Shield. However, I needed to take the plumbing out from under the house and put it outside so the city water department would be able to clean out my sewage line when it needed cleaning but the plumber couldn’t do it. For the AC, 1st Choice came out at first but they wanted to charge too much money and wanted to charge American Home Shield. They also wanted to charge me extra after AHS. So, they got this other person from Florence, South Carolina and he did good. I haven't had any problem with my light bills going up high after they came out and fixed the ducts. There was nothing wrong with my air conditioner. I have recommended AHS to several people.

The faucet wasn't working. It had a pinhole in it that got water out and PhD Mechanical came and replaced it. The repair guy was nice and the faucet is working great now. The Realtor gave American Home Shield to us as a gift for buying the house and we’ve had them for a year and a couple of months. They’re easy to deal with.

Brown Air Conditioning’s tech was very professional and got the job done. A couple of items have been fixed twice because I was not happy. The refrigerator was still making a noise so the techs had to come back out but they fixed it. They told me it was also because of the age of the refrigerator. The second repair was because the capacitor on the AC went out again. It went out twice within a year. The surge of power when it comes through may have fried it. The only thing is having to pay the $100. The contractor got it quickly but I gotta wait a long time for them to come. Other than that, Brown did a good job.

I hate AHS. I had a beverage center/wine cooler that quit cooling. When I made a claim with AHS, they said they didn't do wine coolers. But my beverage center would get down to 31 degrees on one section just like a refrigerator while the other section was warmer for the wine. So I told them that it is half refrigerator, half wine cooler. When we'd have parties, I would put cold food on the shelves of the refrigerator part to help hold the overflow of space that we needed.

The reps at American Home Shield try to be helpful on the phone. However, I've not had very good experiences with the contractors that I've interacted with. Most of the time, I find them subpar, very lazy and difficult to work with. I feel American Home Shield gets some of the worst contractors to work with them and I've thought about canceling because of the people that they hire.

Home Shield corporate is okay. But their subsidiaries are not. The companies that they had come out to my house to do repair of work over and over and over again, I don't know who's ordering the equipment or who's doing whatever it is they're supposed to do, but they are not ordered. That's the number one complaint I had. The repairman also said that he used to order all of the items for the piece of equipment he's gonna repair. He would just order it and he replaced them all. But with the current supply chain issues they have, they only send one item at a time. So that they have to troubleshoot one thing, and then go to the next thing, and then go to the next thing. So I still don't have an ice maker.

For the most part, American Home Shield is a reasonable and decent warranty company. But you have to be prepared to do some extensive follow-up with them. There are a couple of issues where the service to have the repair was a bit delayed even after the payment. The deductible was already paid. And that's one of the things I've expressed to them on multiple occasions, that if they would take that deductible, there should be some enforcement on their side to make sure that the repair would take place.

I've changed warranties a few times over the years and American Home Shield finds somebody as soon as possible, although it isn't always possible to do it quickly, but at least they do eventually get it done. I had a dishwasher claim and AHS was prompt and were good at calling me after the request was made. The unit had to eventually be replaced as hard as Ninelives Appliances tried to find parts. Also, the dryer was making noises and they worked on that too.

American Home Shield was very helpful and intuitive. They were very prompt at getting back to me. We do it online, and everything is technology nowadays, but I get an email back with the name of the company that is supposed to contact me, and the companies usually contact me within 24 to 48 hours. It’s sometimes a little tricky for scheduling purposes. The contractor came in, got right to work, talked me through it and helped me with sealing the cover for the pump to make it a bit tighter so things wouldn't get down inside the pump.