American Home Shield Reviews

American Home Shield had someone come out and repair my washer and dryer. The washer kicked on and off and the heating coil of the dryer was out. It would run, but it was not drying. The tech told us they couldn't repair the washer because they had no available parts. I had to wait a little while for the part. I had to go on American Home Shield's website and select my washer. And then, go through those, had to order it, and get the person to deliver it. So, it took a few days. But with the dryer, they had the parts in pretty quick, and it was up and running pretty quick. The washer and dryer are now working great. Every contractor we've had come out through AHS has been very professional, polite, clean, fast and helpful with explaining what the problem was. Every time I've used American Home Shield I've been very satisfied. My wife was very, very happy with it as well.

We had an electrical issue that AHS wouldn't cover. But they covered our ac. They sent out the Lindi Corp. They came out within a few days of us getting ahold of them. Our air conditioner was a jimmy-rigged unit, so AHS had to totally replace it. AHS ordered the replacement parts, shipped them to the contractor who came out and installed them perfectly.

I have a property in a different state, and I have a management firm handling it. I sent American Home Shield their information and AHS responded, got in touch with them and the experience was wonderful. I asked them when they diagnosed the problem, would they get back to me and let me know what happened? They did and they did it very fast. There was a problem with the stove and the last contractor was very professional. One of the burners was not working, and the burner receptacle was bad, and they were replaced. I always call American Home Shield whenever I have service requests and the claims process has been good. I’m getting quick responses too. I used to get next day or within 48 hours, but lately, they’ve been responding in a matter of hours.

AC Doc Heating and Cooling came out, replaced the HVAC system in my home and they were great. American Home Shield gave me a 48-hour timeframe, and the company came out within 24 hours. All in all, AHS is great and I’ve recommended them to a couple of people.

American Home Shield sent Chasteen Plumbing out, and they kinda didn’t do anything. They came out and looked and because it was wet outside, they said that my leach field was flooded. So, that was why I was having issues with the sink and the toilets. They wanted me to get my septic tank cleaned out and that was about it. I still have issues with my sink. If I wash dishes, I have that standing water in both sinks. It will go down, but it takes a while to go down. And in one bathroom, if I flush the toilet, you can hear it gurgling in the shower drain. I really don’t know what the problem is. I went out there and I snaked out all that stuff myself and there was no blockage.

I’m totally satisfied with American Home Shield and I would definitely recommend them. I have two homes with them and the great thing about them is that if you have more than one issue in a service call, it’s considered one service fee. I love that. Recently, my disposal was acting up. I’d hit the switch and it wouldn’t do anything so I stopped using that side of my sink. When I called American Home Shield to get that checked, I remembered about how slow the tub was upstairs so I was able to get them both done on the same day, and it’s been fabulous.

Dr. Cool came out to follow-up from when they were here for some water damage on my ceiling. It was their second visit and there was no charge. What happened is after the technician came, condensation happened in the ceiling and it caused a stain in it. Now, I gotta paint the ceiling but I'm just gonna do it myself. The technician was great. He knew exactly what he was doing and went right in there. I'm very satisfied with American Home Shield.

My air conditioner wasn't working and I submitted the claim to American Home Shield online. When the contractor got here, I told him where the air conditioner was and then, he figured out it wasn’t an air conditioner issue but an electrical one. So, he left and then I had to call AHS, who sent an electrician out. When I called, the representative I spoke with was great. When I filed the claim online, that was fine and AHS sent the HVAC guy out. I hated that I had to call in but I couldn't request the help online the second time. Because it was an electrical issue, if I did it online, I would have had to pay again. So, I had to call and be on hold. Finally, when somebody answered, all in all, it took 30 minutes. I wish it would have been online. It would have made it easier but I’m satisfied with my experience with AHS.

American Home Shield sent out Matt's Plumbing Services for a leak problem and they were very pleasant. But their people couldn't locate the leak. They contacted American Home Shield and informed them that we needed a leak detection. American Home Shield sent out Third Generation. But this contractor did not bring a leak detection equipment and said that they didn't have an order to do a leak detection. Another company came out, Hers & His, came out this morning and they said they didn't have that order either. The guy showed the order to me and there was nothing from American Home Shield saying that they needed to do a leak detection. Hers and His does not even do that. They hire an outside company to do it. American Home Shield didn't communicate to the plumbing companies what was needed.

American Home Shield was very quick at filling out my claim when I submitted it online. I paid online and they were also very quick to take my money. The contractors were great. They gave me plenty of notice when they were coming, and they showed up when they said they would. They had to come about twice. Once to diagnose and once to fix. They gave me a four-hour time frame, and they came, at both times, in the front end of that window, which was nice. They diagnosed what was wrong, and they said I needed a new compressor for my HVAC. They told me that it usually takes a week, and once they get the authorization from American Home Shield, they have to send them the part. Once American Home Shield sends the part, they will be back in about a week to fix it.

My experience with AHS has been above expectations. I had an issue with my washing machine and I made a phone call to them. The contractor they sent, All Valley Appliance & Heating met my expectations and since their tech came, everything has been performing as expected.

A pipe broke and there was flooding in our basement. I called American Home Shield and the company that I had to use took two weeks to come out and fix it. We noticed the flood on Friday, and the contractor had someone come to our house on Monday, but the guy said he couldn't diagnose it himself. He was gonna have to talk to his boss, and his boss will get back to me in 24 hours, which didn't happen for another week. I kept calling and they just said that it haven't happened yet.

Our AC was blowing out cool air, but it was not cool enough to cool down the temperatures. I filed a claim online and American Home Shield had A-US Air Conditioning come out. They sent out Israel and he was very nice, helpful, and informative. He let me know everything he was going to do, what was going on and how he was gonna correct the issue. He did everything in that one visit. He was really great and I appreciated it. Now, the AC is working great.

I was installing a new dishwasher and they couldn’t replace the dishwasher without replacing the valve. They said it would flood my kitchen. So I sent in a claim to American Home Shield over the phone and I was impressed with the speed with which they got someone here to help me. The technician came within the same day and he was awesome. He fixed it right there.

Our upstairs air conditioner unit was failing intermittently. So, sometimes it works, sometimes it wouldn’t. I went to the website and submitted a claim through the online portal. American Home Shield made it pretty easy to submit the claim and to get what we needed. They specifically said on the website and then again on the follow-up email that came immediately after, that the contractor would be reaching out within 24 hours and they made it. We went through a couple different things where they cleared a few clogs, but that didn’t seem to resolve it. We were very pleased with them.

I’ve already recommended American Home Shield. I've had them in the past and I went back to them because it was always very easy to use and it is very user-friendly to make the request online. Recently, I submitted a claim to repair my oven. I did that online but I also did a follow-up call with the representative. They got back with me very quickly. I was the one that wasn’t so quick to get back to them.

The reps at American Home Shield are always very courteous and helpful. The technicians that they sent were capable, but I thought that they would be local technicians. Usually, they’re from a distance. So, I was surprised with that. On my most recent claim, I'm waiting for the $3,000 reimbursement for a built-in refrigerator that exceeded the terms of my contract. The technician that came to fix it and subsequently determine that the parts were not available, and they would not be able to fix it. And so, I accepted the reimbursement. I submitted the documents as email with attachments, and I received the terms that they offered for resolving the issue. I received that by email, and there were intermittent calls in between to discuss how it was going to happen and what was going to happen. Hopefully, I’ll get my reimbursement check as promised. It’s still within the time framework that they asked me to allow. So, I’m waiting.

It was my first time to file a claim with American Home Shield when I had a faulty outlet, and the best part of it was that the technician who came out was exceptionally good. He was professional, courteous, and prompt. He did his deal and then moved on. He did what I needed to have done. The outlet has been working fine since.

I needed my AC unit to be serviced. There was sweating of the pipes, and so it needed to be reinsulated. I called AHS, and the customer service agent was very polite. He took down the information of what I believe the problem was. And within 24 to 48 hours, a local AC technician came out to take care of the problem. The AC has been fantastic since then.

The microwave wasn't heating. It would come on abut it wouldn't heat any food. I talked to somebody at AHS and he told me that they were sending out somebody from a place called Nice Guy Appliance. I loved the tech who came out. He was a wonderful young man and he tried his hardest to fix it. But he went and got a different part, tried to put that in, and that didn't help it. He put in another part, then ordered another part, but none of them would work. But he was very polite and very courteous. They ended up putting in a new microwave yesterday and the people from A-1 Delivery that put in the microwave were wonderful, too. They were in and out of here in 15 minutes and they were very polite and very nice men. Our new microwave is also perfect and I'm so excited. You don't realize how much you use a microwave but we're retired, so we use it more than the average people.

I submitted the claim online to American Home Shield for the air conditioner and the contractors were there within 24 hours. They were very professional.

My mini-split air conditioner wasn't working and I submitted a claim over the phone to American Home Shield. The rep whom I spoke to on the phone got a little confused about what I was asking about because it came through as a regular air conditioner. I told him it was not as it hangs on my wall and the motor is outside. I had another company come and they told me it was dead on arrival and I needed to replace it.

The pool pump was leaking. So I called AHS and they started the claim for me. The rep was very polite and have great customer service. She mentioned to me that somebody would be getting ahold of me from the place where they were gonna be coming out to my address, and the contractor did communicate pretty fast. I’m very pleased. Everything has been operating well. I have recommended American Home Shield to other friends and even family members. I’m very pleased. I’m very grateful and the warranty gives me a peace of mind.

American Home Shield sent an email saying it was the time of year that I should get my AC HVAC system checked, and I did the claim for preventative maintenance right through that email. I missed the call from the contractor and there was no follow-up from American Home Shield. But the contractor was amazing. His name is Don. We had missed each other on a couple of appointments but both of our schedules were just busy. He was very polite and very knowledgeable. He came over, cleaned the unit and gave us a couple of tips to keep it running efficiently. He was extremely professional. I also researched him before he came and he had just positive reviews. I was a little nervous readings reviews about American Home Shield. All of them kinda had pluses and minuses. One of the negatives was not being able to choose your service provider and having Don put me at ease. The contractors that American Home Shield picked were great.

I put in a claim a couple of days ago with AHS and the techs came out to check on my washer. They fixed it yesterday, it took them 30 minutes to do that, and the washer has been performing well since then. I usually submit my claims with them over the phone and it takes so long to get a representative. But so far, the contractors that they sent out were really good.

Sears came out and changed the compressor out on my refrigerator. It was a long process. In fact, I lost a lot of food in the refrigerator because initially, the people who came out weren’t LG certified. They came out and checked the icemaker. It wouldn’t work. The guy kinda played with it and said, “Okay, call me tomorrow. If it’s not working, then I’ll need to order a part.” So, the next day, I called them. It wasn’t working, and in the meantime, he came out and put that part in. By that time, the whole refrigerator wasn’t cooling. He came out and said he was gonna order a motherboard to replace it ‘cause he thought the motherboard was out. He ordered a motherboard and it took a couple weeks. He came out and replaced the motherboard, but it still wasn’t working. For a while, I didn't hear from anybody so I called again. They said they were gonna have to find a certified LG person to come out and fix it.

In the past, the contractors that American Home Shield sent out were not so good. But the contractor that they assigned for my air conditioner claim was good. They fixed it right away, so we’re up and running again right when they left. And it wasn’t expensive.

I had an issue with the thermostat and I called American Home Shield. The contractor came out three times and they were here fairly quickly. He said it was the wiring and he fixed it and left. Then, it worked for two days. Another guy came out and it was the same thing. The third guy came out and he installed a new motherboard upstairs. He said the wire was shorting out. That was this past Saturday and the system seems to be working right. Hopefully, it has been resolved. It has not given me any problems since then and I appreciate the system working because it’s very hot here. I was pleased with AHS sending the crew back out, whoever they contract with to get it resolved. AHS responded very promptly.

The air conditioning unit on the outside was starting to make a really bad squealing noise, and the fan wouldn't turn. So, I called Home Shield. They set me up with a company, who had to replace the condenser because it was bubbled up on the top, like a battery does. And the guy from Prestige said, "Come look. I'll show you, so you know what's going on." And I appreciated that.

All of my claims have been online through American Home Shield. It's pretty easy to do. You click what your general issue is. There’s a drop box for putting in what you think the problem might be. And then they assign the provider. When I had an user error on my refrigerator and I managed to freeze the waterline solid, the contractor had to come out twice and they were incredibly professional. So when I was having a lot of water under my sink, I told American Home Shield to use the same contractor. They came and replaced three pieces under my sink. Apparently when I moved in, the compactor thing in the sink wasn’t put in the right place so they fixed that and replaced things. They were quick, professional, and I’ve been very happy with both sets serviced and American Home Shield.

Our AC wouldn’t come on and the fan wouldn’t work. I submitted a service request with AHS over the phone and it wasn’t hard at all. I called them on Monday, then they called me on Tuesday, and the tech came out on Thursday. He was very professional and he knew what was going on. He also worked very quickly and was very pleasant. Everything's working fine now. So far, I’ve only used AHS twice and they’re very efficient. They get the problem solved right away, too.

I was having trouble with keeping the house cool. It was 86 outside and it was 84 in my house. It was not cooling. I called and talked to American Home Shield, and submitted my claim that way. There was a company that came out twice, and Bill’s Heating & Cooling was the one that fixed it. After the first company left, it still didn’t work. They came back out, did something else, and still, it didn’t work. The first company put in Freon, which I did not need. And I wasn’t happy with AHS only paying $10 of it, but I understand that’s the way it is. Also, I was not happy that I would have to speak with a foreign person that I could not understand and he could not understand me half of the time. AHS sent Bill’s out, and the tech got to the bottom of it and fixed it. He was awesome.

I had two different firms out for my dishwasher and the first one was a total bust. They got caught up in the bureaucracy of some of the policies. So when the first one didn't work out according to the policies of American Home Shield, I asked for a second opinion. And DC was the firm AHS brought in. There were numerous texts back and forth to coordinate. DC did a great job and was very practical. The guy had a solution and was fast. He came out twice -- first to scope the issue and second to do the work. And, again, it was a little bit late the first time, but obviously those guys get busy. But they were very efficient, very professional and very quick. I now have clean dishes from my dishwasher.

The fan on the AC unit was not circulating, so there was an issue with cold air not coming through. I gave AHS a call to request a service and their process was very efficient. But I wasn’t pleased with the fact that they couldn’t obtain servicing until Monday when my problem arose Friday morning. So, I was struggling with a 140-degree heat here in Tucson without air conditioning. But I understood because I have an existing service arrangement with the contractor that they assigned to me, Vail Heating and Cooling. They had to come out on Wednesday to add some refrigerant for the AC unit and AHS felt that my recent claim was somehow connected to that. That was the reason they couldn’t contract with a different technician and they felt I needed to stick with Vail. But it was a different issue completely. Other than that, Vail did a terrific job.

My recent claim went wonderfully with American Home Shield. There was a small leak that was showing a wet spot in the garage. And so, the plumbing guy came out and fixed it. And then, Cook Construction came out and roughed it in, and it is now ready for sanding and painting. So, both of them did a great job. And I watched them, and they were also very good about explaining to me what was going on, especially the plumbing guy. It wasn’t a massive thing at all, and I was very pleased to find that out. We caught it very early. American Home Shield is the bomb, and I appreciate them. Every time I’ve had to call in the past seven years or so, it’s been a good experience. And as a single person of the female sort, they are like my husband, only better because I don’t have to cook or wash for them.

Something keeps happening to my refrigerator. I had called American Home Shield and made the complaint, and it was awesome. I liked these guys. The rep listened, helped and made a call for the next day for a technician to come in and fix it. The contractor came and actually took the motor out of my freezer. It was broken and he had to replace it with a completely new one. He actually had it with him too. That was purely coincidence. Hopefully, the refrigerator stays good because I have had trouble with it on and off before. When it was broken, everything was melted in the freezer and food was going bad. For now, everything is good.

American Home Shield was the top one recommended provider and I have been with them for over two months. Originally, there was a cooling-off period of more than a month. The actual contract came into place at the beginning of June. When my tenant had a toilet leak, we submitted a claim to them online. At the time of booking on their website, they didn’t give any indication as to when the contractor would arrive to fix the problem.

I called American Home Shield to submit a claim for a water filter problem on my refrigerator and the interaction with the rep was good. I didn't have my account number with me but it didn't seem like it was a problem. I gave them other information to get the account pulled up. I rescheduled with the contractor three times. The conflict was all on my part and it worked out to where we can meet up. Since the repair, the refrigerator has been working like it always has. It took the contractor 30 minutes and it is working like new.

We’ve had American Home Shield for claims twice and I’ve had good responses both times. Most recently, My Georgia Plumber came out. I just called American Home Shield and told them what I needed, and the claims representative was very polite. They took the information and I was told that within the week, the plumber should call and come, and he did. My shower has jets on the side and it had a faucet in the middle, which was like a controller for the hot and the cold water. But the faucet is old and the water was ice cold. The plumber repaired something and that helped. He was able to at least get hot water over there. He was very nice too. I was very satisfied with the experience.

I called American Home Shield to get them to help us with unclogging our sink and the woman whom I spoke with was great. She set our claim up. Thus far, I haven't had a bad experience with any of their contractors. We've had their warranty for 20 years and we've had nothing but good results. I recommend it to friends.

When I submitted a claim for my AC over the phone to American Home Shield, the rep who helped me was very helpful. The contractor however, had to come twice. The first time, they came within 24 hours. The next time, we called on a Saturday and it took a little longer for them to come out 'cause it was a weekend. Though the tech made a bit of a mistake, he solved that with no issues. It took like five minutes to fix the mistake properly. The first time he repaired it, it worked for about a day. Though it has only been 24 hours since the second repair, the AC is working now.

The fan on the AC wasn’t going around and I submitted a claim with AHS over the phone. It was a recording and I didn't speak to a live person, but it was fine. I called them on a weekend, which would've been hard and then they came on Tuesday which was perfect. They came exactly when I needed them ‘cause I’m only off one day a week. Temprite Inc was great. They came to my home before. And this time it wasn't a major issue. It needed some kind of a battery or a fuse and the repair was done in 15 minutes.

The AC was fairly old. The contractor had tried to work on it and they did that sincerely. It finally just completely quit. They wanted to keep at that, but it was not going to fix the problem so I kept talking to them. I took several conversations, and the only complaint I have is they kept referring me to people in the Philippines. There was a language barrier and a cultural barrier where they didn’t quite understand. It’s just hard. We have little things we say and they go, “I don’t understand that.” And I didn’t understand them either. I could tell that they had been programmed to shut me down. They'd go “Well, we’ve already worked on it one time and that’s all you get,” and “Well, my computer won’t take your claim so you’re not covered.”

AHS' online process is easy to use. I submitted a claim for my air conditioner and the contractor called me immediately. He was able to come out in two days which was when it was convenient for me. He was very proficient and professional. he knew what he was doing and fixed the issue immediately. Now, my AC works well.

I called American Home Shield regarding my Genie garage door opener. A visit was scheduled and someone came in and fixed it. I was given a 24-hour timeframe. The contractor was professional and they replaced my Genies. I also made another claim for my oven when I had a problem with it. American Home Shield sent somebody else who took care of that. Both of the service providers who came for my claims did a fantastic job. I’m very happy. American Home Shield has been great and I have no complaints so far.

I've had two claims with AHS recently. I had to replace the air handler in my air conditioning, and then we've also had to replenish the Freon. I'm happy with the reps I talked to. I had another a couple of years ago, and they were bad. The people at AHS are hands down better. The first two times I filed a claim the contractor came in one day. Matter of fact, the second time when I had to get recharged, I called in the afternoon, and they were out there before 8 o'clock in the evening. I'm very happy with them. They are professional and nice.

I filed a claim online and it’s just a couple of clicks, pay the payment and somebody will contact you from the contractor that either American Home Shield assigns or you can choose from a list. I had an AC issue where the condenser fan motor was going bad and Grady’s Air came out the next day. It was exactly somebody who actually knew what it was he was doing. He was able to answer most questions and even gave more insights to other things that can possibly go wrong or can be easily fixed ahead of time instead of waiting for it to actually break down. He already had a replacement part with him and everything is fine. It was everything you come to expect from paying for a warranty.

A few years ago, I had a problem with the provider. What I wanted to do was call American Home Shield and make a complaint. I was unable to reach anyone by phone. The wait times were ridiculous. It took me too much time and then I gave up. So I stopped trying to use the phone and file my claims online. Recently the garage door didn't open and after I filed the claim with AHS they called me immediately, and then we set up an appointment. The service provider was good. But there was a bit of confusion because, originally, the person who came out was not aware that it was an American Home Shield claim, but then he checked it and did the work.

They find the cheapest contractors that do bad work and are unhelpful in general. They also don't help much at all when it comes to covering actual home repairs. In total I've been with them for 4 yrs, had 3 claims, only 1 of which was covered at no expense to me. The rest I was charged for the service call and responsible for most of the repair cost. On a particular occasion my AC was running hot and they told me it would be 4 days before someone would be out. They don't care at all and you're better off saving your monthly payments up and covering your own **. At $60 a month for 4 years I'd have a pretty good safety net by now (about $3000). So considering I pay them monthly, then pay them when I actually need to use them, then pay them again if something is actually wrong it seems that they are only there to profit off of your hard times.

Updated on 08/23/2019: Base off of my last experience with America Home Shield, I would not do business with America Home Shield ever again! This company is a joke! My a.c. unit stop cooling at my house. AHS sent out a contractor to my home and the contractor gave me a diagnosis of low refrigerant and I needed a leak seal kit. The contractor was insisted that AHS would not pay for the leak seal. The contractor tried to start the job immediately. I advised him that he would need to submit the authorization to AHS before I proceed. Later that day, AHS stated they had approved the authorization and all I needed to pay was refrigerant. I advised AHS that the contractor was trying to charge me a $79 trip fee to return to complete the job and $250 for the leak seal.

I filed for a repair 3 days ago. Contractor has not reached out or returned my calls to setup an appointment to repair a sewer pump. AHS keeps giving me run around that "we have to follow policy". So, here we are 3 days later, still no response from the contractor and the same BS from AHS. DO NOT WASTE YOUR MONEY ON A HOME WARRANTY FROM AHS!!!! WORST SERVICE EVER!

This review is only for this specific experience. Other experience have been much better. To date (6 week time period), their contractor, Suncoast AC & Appliances, has made 5 visits to fix our washer. It still leaks/pours water on the floor during use. The outsourced customer service reps for AHS have been absolutely no help. They are unable to contact Suncoast, unable to make decisions to help fix the problem, unable to transfer me to someone who CAN help, do not return calls that they have promised they would, and (Some) are very hard to understand because of their accent. Visit number 6 is scheduled for today.

Need to get English speaking customer service reps, had to repeat everything at least 2-3 times. I placed and paid for a contractor to come look at 7 ceiling fans in my house. They were very prompt with coming out to look and told us they would get back to us about what AHS would cover. We never heard from them, so I place a recall at the beginning of July and it's August and still haven't heard from the Contractor. The receipt the contractor left us said a couple of them needed light work. I tried contacting the contractor myself, by email and calling, and still haven't heard from them.

We have had American Home Shield for over 10 years and it is getting worse and worse. Our AC goes out EVERY single year, we pay our service fee AND other huge expenses (freon at about $700-800 a year, etc) and it is still not fixed. We now have been without AC for weeks and no end in sight as to when they will be sending someone out to fix it. I am beyond disappointed at how this is being handled and can not rightfully recommend this company to anyone. Their commercials stating if they can't fix it they will replace it are not accurate. Sadly.

Our range top microwave wasn't working. I went online to submit a claim to AHS and the experience was fine. The website was efficient. I was informed that I'd be contacted, and I was. It was all immediate. The contractor sent was fantastic. I also placed a call to file a claim for the dryer. They said it wasn't the dryer though. I needed to get the vent cleaned externally. So I had to call an external company to come and clean the external vent.

Everything worked out great with my AC claim with American Home Shield. The AC was leaking and freezing up. I did my claim online and it was easy to do. New Vision Heating and Air came out in a couple of days. They did good. They knew what to do, got it done, and got the heck out.

A line got cut on our air conditioning unit which caused the transformer to frizz out. I submitted a claim to American Home Shield online. It was a Saturday and it was 103 degrees here in Texas. The air conditioning was kind of necessity so I ended up calling the contractor, A. R. T. Heating and Air, and they got back to me and were able to come out the next morning. The guy was very professional, nice, and efficient. He was done and he left in an hour. I really appreciated how easy the experience was.

I was having an issue with my oven where everything was burnt inside. I called American Home Shield and they sent out TGM Appliance Services. They changed something in my oven but the same problem is still there. I called American Home Shield again and they will be sending out another company. I like this warranty company. They are good and fast. They do everything too.

American Home Shield was great. I made a claim online and it was easy as pie. The guy that they sent was wonderful. He diagnosed what was wrong with the AC almost immediately. He had an idea and he said, "Well, let me check this first because this is what I think it is." And sure enough, that was what it was, and he fixed it and it was great. I've never had American Home Shield, so I didn't know what to expect. I was actually totally surprised that everything went so smoothly. And I've already recommended it to two people.

When my refrigerator had an issue, I filed a claim with American Home Shield. I preferred to do it online as it was better than calling where the wait time could be improved. Then, AHS gave us Circa Mechanical. The tech could have come out the next day but that didn't work for me. So he came out on the first day I was available which was four or five days later. He arrived at the time that he said he would and he was polite and professional. He did a great job.

I had a leaky hot water faucet and when I submitted the claim online to American Home Shield, I was given a time frame to expect the contractor between 8 o’clock to 10 o’clock. The rep from Prime Plumbing Services described the problem and showed me what the problem was but I didn’t get any type of paperwork receipt. So, everything went fine except for not receiving some type of documentation. The repair fixed the problem so, that was good. It was an excellent experience.

A&K Appliance Repair came out for the refrigerator and everything went beautifully. There was a weird noise coming from the refrigerator. I called it in to American Home Shield and the guy came out the next day. He found out what the problem was and fixed it. He was in there for about an hour and a half. He was a real nice guy too. He showed me what the problem was and told me what he was gonna do. As a matter fact, they said they were gonna get to me and that they’d call after a while. My icemaker is working fine now. It’s putting out ice.

I thought that the key change was included in our warranty, but it wasn’t ‘cause it cost us an extra $75. Had that been more clear, I would’ve done it a different way. But the guy came and changed the locks, and making the claim for it at American Home Shield was fairly easy.

I had a claim with American Home Shield for the refrigerator when the freezer broke. I filed it online and it was easy to do. The contractor from AAA Appliance Doctor was the same one who previously came to fix the oven and she did a great job. And both the refrigerator and oven have been working good, so far. They were done very quickly which was great.

Everything went fine with my most recent claim with American Home Shield. They to got back to me rather quickly once I submitted the claim which was for plumbing with the hot water heater and the toilet. The contractor replaced something in the toilet and it got fixed, and they reset the water heater. They were wonderful and really nice.

American Home Shield is responsive. Recently, my air conditioner had not been working properly so I called them to have someone come check it out. I was told that I would hear from the contractor within 24 hours and they called me within 24 hours. It was the next morning. The technician came in and looked at it. He was out there looking for a while and said I had a small leak. He fixed it and charged it, and we were good. It’s been an easy and straightforward experience.

The American Home Shield website was very user-friendly when I submitted a claim. Also, the contractor called within 24 hours, asked the specifics of the problem and then the technician was out within three days. He was great.

When you flush the toilets, they wouldn’t stop running. They were acting funny and it was hard to get them to stop. I submitted a claim to American Home Shield over the phone and the reps were easy to deal with. The contractor came out at a reasonable amount of time. We had three different service people at our house because we seemed to have three things break at once. They were all awesome. Everyone that AHS sent us was good and the issues were fixed in 30 minutes.

AHS is awesome. Their contractor, Severe Climate Control came out and replaced something on my air conditioner. The tech said the motor was running backwards because something wasn't working. Now, the air conditioner seems to be doing better. It can't keep up all the time but I'm not sure if that's the air conditioner's fault or the fact that we live in Houston and it's but I think it's working now.

The rep of AHS contacted me to go over the benefits having the warranty. And I said, "Oh, since you're on the phone, I've been meaning to call you guys to schedule the rekey. I just haven't had time." And she said she could take care of it. The whole process was great. The contractor came out and changed the locks that same day I talked with the rep. So it was very smooth.

I generally go online when I submit claims to American Home Shield since it’s easier. In my recent claim, the thing that runs the whole dryer burned out and the contractor just pulled the old one out and put the new one in. He was in and out in 15 minutes. I’ve never had a bad experience with any of the contractors who came out and I just renewed my contract with AHS.

My air conditioner was broken and it was getting hot in my house. I submitted a claim to American Home Shield and the reps who worked with were professional. The techs from Southern Comfort HVAC fixed my AC and put the Freon. They did really good service. However, it would pay if the reps of AHS told me the full details. They didn't tell me that AHS didn't cover the full Freon. Instead, they told me that I was covered for everything. I had to come out another $165 and now I owe them 75 more dollars. That took me out of balance. I’m dissatisfied. I'm gonna tell everybody how they treated me.

The AC was not cooling the house and the pipes that comes from the unit to the house was frozen over. We called American Home Shield and the tech from A-US Air Conditioning Texas came out. He said that it was low on Freon and that we needed three or five pounds. It was like $200 and something for us to pay, so we paid for it. The tech was professional, quick, and he came when he said he was coming. Everything went great. But that was the third time that we've had that unit repaired and we keep making payments to American Home Shield for people to come out and sent them different each time. And then us having to spend that over $200 on the Freon in addition to it, I feel like we're slowly rebuilding a unit instead of getting it fixed or replaced.

I was satisfied with the entire service from American Home Shield. They did a good job and it was pretty easy to submit a claim on their website. I had to follow up on a previous request and I kind of had to dig around a little bit. I was able to find that on the website, but I was trying to do the same by calling the automated system which allows me to file new claims and I did not find any option to follow up on my previous claim.

The AC wasn’t getting cold enough and when I called American Home Shield, it was confusing to me because they said I had to pay upfront. I spoke to somebody and I was told I had to give them my credit card number before I even got an appointment. That made no sense to me. They said they would charge me for the $75 booking appointment fee. The contractor was fine and the guy, Doug, was very nice. He said that if I put Freon there, it would help it get cooler, but he said it wasn't that big a deal, so I just left it because I would have had to pay. American Home Shield only covers $10 a pound of any gases, and it was 60 bucks a pound, so I didn't even worry about it. AHS asked me if I wanted to extend but I definitely would not extend it.

I had some faucet problems and I went online to file my claims with AHS. It was a new service to me and it went well. The service tech that came out was very friendly, professional, and when my Home Shield expires I would use him as an individual.

I filed a claim for an air conditioner that was making a lot of noise. American Home Shield's website is excellent because as soon as I pulled up my account, it said “Service Request”. I clicked on it and it said “What kind?” I clicked the air condition and it immediately popped up with a service and told me how much it would cost which I knew was $75. That was so good because it was easy for me to hit it and it went straight out of my bank account.

In my recent claim with American Home Shield, the airflow pump motor went out and the contractor, Sure Temp Air, came and assessed the situation. The technician got the part that he replaced and was there the next day. He installed it and took care of it. He knew what he had to do, was in and out and did a great job. I appreciate it. He explained about the warranty and he was very thorough from beginning to end. He was excellent.

I called American Home Shield over the phone and the rep I spoke with was good. I've used him before. The contractor came out two days later. They had to order the piece and they kept me informed. They called me when they were coming back and when the part would be ready. I haven’t had any more issues since the repair.

I prefer to call American Home Shield to file my claims. Their claims process has been great. DJ’s Appliance Repair came out for an appliance issue. The panel on the front of my stove went out. I didn’t have any power to the oven part of it. The contractor was very professional, very nice, very quick about getting in and out and not wasting a lot of time. He was great.

The contractor American Home Shield sent out for the dishwasher was really good. It took him like less an hour to fix it. The dishwasher had not been emptying and there was water sitting at the bottom. He cleaned out the hose and after the repair, the dishwasher was working good.

I had a recent claim with American Home Shield on a water heater. I did it online on Friday and the contractor didn’t show up till Monday but he was great. A brand-new water heater was put in and since then, it has been working perfectly. The experience with AHS was fantastic.

I went online to American Home Shield and made a service request for my air conditioner that was not blowing cold air. Using their site was easy, but it was only when I called that I heard from their contractor Marina Heating, Ventilation and Air Conditioning. Someone was dispatched after three and a half days. The technician had to replace an electronic component and the AC has been good. Overall, the warranty company got the AC fixed which was what really counted.

I put in a service request for my air conditioning unit and was able to talk to American Home Shield reps. The first rep that I talked to was not very helpful but the second one was. She had me on hold for about 15 minutes while she called around and found someone who could accommodate me that day. The contractor came and he was really good. He took the time to explain everything to me. He had to come back out the next day for an issue but corrected it right away. Now, my ac unit is working perfectly.

There was a leak in the unfinished section of my basement so I called American Home Shield, and then they sent the plumbers over, and they took care of it. They said that the pipe was super old and rusted out. So whenever water from the faucet would go down the drain, it would start dripping in the basement. They had to tear off a part of the drywall to get to that part of the pipes and it was on the other side of the wall. They had to cut out a big section of the drywall, and then they got in and they replaced it.

When I came back on Saturday, after I stepped out for a couple of hours, the water was overflowing the pipe. I couldn't stop it. I don't know what was going on but the water kept on overflowing like the toilet was stopped up. I filed the claim with American Home Shield over the phone through a recording. I left a message and then they said, “Hold on.” I didn't get to speak to them until Sunday when I called back.

My air conditioning unit quit working. I called AHS for a service request and the rep I talked to was good. I was given a time on when to expect the contractors out and they met that expectation. When the tech from Myers Comfort Specialist came, he told me what he did to fix the issue. He knew what he was doing and the unit has been operating well since the repair.

The contractor came out the next day after I filed the claim for the air conditioning. He put a new part in and it blew out. I called him right away and told him that the thing exploded so he came back. He bought a new one and put it in. So far, American Home Shield has done very well.

I had a problem with my AC and American Home Shield sent a company out. It was supposed to be a 12:00 to 4:00 appointment, and they showed up at 2 o'clock. And in the text message, they said I had to pay for Freon, which was okay. It was over $10 a pound. The service guy showed up and said the coil needed cleaning and it wasn't covered. He put in two pounds of Freon and cleaned the coils. He wasn't there that long. That was a week ago on a Tuesday. During the day, it never would get cool in here. So, on Tuesday evening, I called American Home Shield. On Wednesday, Best Way Mechanical called me back and set an appointment up for Thursday.

We had trouble with the air conditioner keeping up. It was kind of running constantly and not cooling to the temperature we set it at. Whenever we have a problem like that, we tend to file claims to American Home Shield online mostly. It tends to be easier. NorthStar Heating and Cooling came out for the AC issue and it went well. They were friendly and knowledgeable about what was actually going on with the unit. The AC is fixed and we have no complaints.

My electricity to one of my fixtures would not turn off and the technician from State Electric Company was very timely. He called me and gave me a heads up before he came, and he was very professional. He worked very quickly to troubleshoot and diagnose the problem and to fix it with minimal disruptions to other parts of my home. He was able to diagnose what areas of the home needed the power to be shut down on.

I filed a claim with AHS back in April. But the company was not able to fix the problem. So I called back and AHS said they would send in a second opinion. And I told the guy on the customer service that I had a certain unit that is called a water-based air conditioner, because they were sending somebody of regular air conditioners. AHS sent me another company, and that company didn’t work with my air conditioner. The guy was telling me, “Where is the other part?” I was like, “What do you mean the other part?” “The other part of the air conditioner.” “This is the air conditioner. This is all. That’s why it’s a water-based.” The guy didn’t have any idea what he was looking at. So I had to call back because he was saying, “No worries. I will call the company and I will tell them to send you somebody else.” That didn’t happen. So in those periods, it took another week.

I filed a claim for my air conditioner and the rep was great. I was satisfied with everything. The contractor came out in a timely manner and they did everything that was promised.

The ice maker in my refrigerator stopped working. Having the item work was vital to our day-to-day operations. I submitted a claim to American Home Shield and since the repair, the refrigerator has been great. Eight out of ten of the contractors provided to me by AHS have been great. I had an issue one time with my AC unit where one of the contractors came out, diagnosed it but didn't actually diagnose it. Smoke was coming out of the vents and he overlooked why that was the case. He was just gonna okay it afterwards. We would have to do a separate claim, which would’ve taken weeks.

I was having an issue with my AC and the contractor said he would be here before 9:30 and he was. He was really professional and concerned. I’m 84 years old and he told me he wanted to try to get my air going as quickly as he could. He told me it was gonna be the next day because they had to order a part. The same guy called me back and told me when he got back to the shop, he found one. He sent a guy out to fix it, who worked on it a long time but he got it going. He did something to a thermostat and the AC is now going good. I’m freezing and I have to turn it way down. I would recommend AHS.

I usually call American Home Shield when making claims and my recent one is still in the process of being completed. The air duct work has been analyzed and the contractor is in the process of doing the actual repair. I also had a previous claim for plumbing and the contractor was excellent. It took them an hour to fix the issue.

The air conditioning unit wasn’t getting the house cold and I made a phone call to American Home Shield to submit the claim. There was some clogging in the discharge vent and the contractor cleaned that out. Also, there was a frosting effect because it was so hot outside and he had to adjust the humidity. He explained what he did and it was a great job. Since the repair, the AC has been good so far.

I couldn't be any happier with the company that came out and with American Home Shield. They took care of me. I didn't have to call or get upset. They did what they promised. The contractor was out the next day and the quality of work performed was great. The air conditioner seems to be working great now.

I submitted my claim online to American Home Shield for the air conditioner and the contractor came out within 24 hours. The guy was very good and he was able to fix the problem. He knew what he was doing more than some of the other people who has been out here. AHS was not very good about the other stuff. I haven’t had the AC on that much but it’s working nicely.

American Home Shield has been fantastic and the claims process is great. I had a claim with them when my stove cracked. A guy made the cut and then I had a guy install the new stovetop. AHS paid for it and it was amazing. Everything was great.

I like the way how the claims process is set up right now. I just go online and tell American Home Shield that I need service and what I need service on. They make it very easy to do and they have quick responses. They sent a contractor out when my washer wasn't working. They determined what was wrong with and they had to order the part. Then they came back within a week and fixed it.

We filed an air duct claim online to American Home Shield and the website was easy to navigate. The contractor that came out was wonderful, polite, knowledgeable, and showed up on time. He got the job done in a timely manner. Everything’s working well now.

It was our first time using American Home Shield when the water heater was not heating water, and everything worked as advertised and as expected. Their process is pretty straightforward. Air Pro Master did their initial site survey on Friday or Saturday, and their team was there on Monday. They seemed to be equipped and ready to do the job. They had to go to Home Depot to get a steel pan for it to sit in because the plastic one that was in there was not up to code. They were back in about 40 minutes and an hour later, I was signing papers and they were leaving. Apparently, that was something that was supposed to have been noted in the initial site survey, but it was not noticed. The way it was explained was that the servicemen usually have more experience than the people who come out to the original site survey.

I submitted a claim online to American Home Shield and Drywall Masters Inc. came out. They fixed the ceiling and did a patch. They did a very professional job and I appreciate it. The first time they came, there was a problem with the air conditioning and the plumber. I didn’t believe him then but the second time, a different person came and explained to me that the first one was right. So, we needed to check it. I’m satisfied.

We submitted our claim online and it went really well. A contractor came out within 48 hours and he was the best that we've had from American Home Shield. We've had another guy who came in and he was hard to understand. We appreciated this contractor. He came in on time and did his best to fix the appliance, and when he couldn't, he submitted it. American Home Shield was supposed to call me in 48 hours, and I ended up calling them after four days. Now, we're just waiting on the check for the replacement appliance we got.

I try to do as many of my claims online. Sometimes if I need to add a little bit more it's quicker to call in. But the majority of them, I do online. And I like the new process because once you hit submit, it tells you who the person assigned to it. You don't have to wait. So far their contractors have been pretty good. The contractor that I'm interacting with, I can't tell for all of them, but I've been well pleased. Things have been taken care of in a reasonable time. I've recommended AHS my whole life. I've been with them now for 24 years.

The neck of the sink faucet that extends out of the sink portion was leaking down into the bottom of our sink and it was flooding our kitchen. I called American Home Shield and it was an automated system. I left my information and then, Tom called back from the specific plumbing company and he said he could come the next day. The contractors showed up early and addressed the issue. They worked quickly and they were friendly. Then, they said they fixed it, and we thanked them and they were able to get on their way. Since then, the sink has been great. There has been no issues so far, so we're really happy and glad that we called that in.

Recently, the pool pump motor went out and the pump itself was throwing stuff back in the pool. I filed a claim for it online and I find that easier than doing it on the phone. American Home Shield sent Merced Pools and they are wonderful. American Home Shield needs to keep using them. This is the second time they’ve been out here and they did exactly what they said they were gonna do. They did it timely. Their office staff is so nice too. American Home Shield has been very good to me and I appreciate them. I have recommended them to many people. Everything other than the wait time on the phone when you have to call somebody is good.

The American Home Shield rep took care of my claim right away, and that was really important because it was over 100 degrees and my AC unit wasn't working. It was just air coming out. The fan seemed like it was working but it wasn't. The guy from Certified Comfort Heating and Air fixed it and he did a great job. Now, the cool air is working. I'd definitely recommend American Home Shield. The rep was prompt. He also answered his phone and text messages, so I was really amazed because I noticed that the people don't answer the phone and they don't text back if you text them.

We had two claims with American Home Shield. One was for the water heater, which ended up needing replacement. The other claim was for a dishwasher, which was a Samsung, and apparently they’re not really good dishwashers so it was not replaced. I submitted the claims online and they got back to me very, very quickly. The contractor was timely and professional.

My monthly service keeps raising and I've had no service calls, my last rate increase wasn't brought to my attention. I noticed it when I got my newest rate increase notification, and now it's even going up again. I wasn't informed I was gonna get an admin fee for cancelling, and I'm disputing that fee.

I wanted to cancel my account as I found a better, less expensive option. When I called, the agent told me there would be a cancellation fee. I asked him to tell me what the fee is. He said he didn't know but would look it up. He comes back to tell me that he canceled my account and didn't tell me the fee LIKE I ASKED. I've been a customer for 14 months and they're charging me $50. A supervisor will not pick up the phone. I've been "on hold" for over 45 minutes and I'm sure no one will pick up. ANY COMPANY THAT PULLS SOMETHING LIKE THIS IS AWFUL!!! There is NO reason to charge a fee. I never signed a contract and they sneakily must have put it in there.

Updated on 08/12/2019: AHS Customer Service is a misnomer. Their job is to waste your time asking the same questions OVER AND OVER AGAIN; tell you not to worry because they will help you; put on hold for at least 10 to 15 minutes to "check". If you ask for a supervisor, you can disconnected (I was twice) and when one of them says they will connect you, you are put on hold again for at least 15 minutes while they are "looking" for one???? Most importantly, their job it seems is to say that they have to wait for the company they assigned. It will be two weeks tomorrow that we have had no fridge and all I can get is that the company they assigned and who said they fixed the fridge but in reality did not, will call me AGAIN to TRY AGAIN sometime.

I purchased the ShieldPlus plan the day I closed on my new home. I called and set up autopay, extended the plan for 2 years, paid the first month fee, and thought everything was was all set. How wrong I was. The first service request I paid for was a Rekey to change all the locks. The contractor reached out to me within the time frame, which was great, but things quickly went downhill after that. He called to say he wouldn't be in my area until next week and that he'd call me. After multiple voices messages, texts, and general back and forth, we couldn't lock in a time.

Where to start? I was an AHS customer for about four (4) years. Despite being on hold for 54 min to 2 hours and 10 minutes, on average and on at least 12 occasions with AHS, I initially thought they were the best option for home warranties. That changed completely once our dishwasher stopped working. To make a very long story short, the very first repair person that came out to investigate reported to AHS that the dishwasher would need to be replaced. Instead of replacing the dishwasher, AHS forced us to call back and wait on hold for hours on end for months, while they continued to send different repairmen out.

This is a scam company, with the worst home warranty product ever. I got a warranty with them as part of my closing from my seller. The first day in, we found 2 leaking taps, one of which burst and starting running and flooding my backyard. I called AHS, and they had no emergency service. Asked me to log a service request, assigned it to a contractor, and the contractor that called me said that they can only come out in 4 days. Let the yard flood or go somewhere else for my repair. So I had to call in an emergency plumber on my own dime to fix that tap.

Pay for it yourself, or have this warranty, fight the company, show up for slow and inconveniently scheduled service times and still pay for it yourself. If it's expensive for them, it's not covered.

I have used AHS for my home for 2.5 years. I requested service twice in total. One repair (garage door) went fine, the second (faucets) was very bad. The contractor did not repair the leaky faucet but did leave a hole in my wall. He told me that drywall repair was not his area of responsibility but that a different contractor would come out within a few weeks to repair the wall.

I called on 7/1/19 to cancel my home warranty after noticing my rates went up $5 without any notification or approval. After this call I assumed my home warranty was canceled and I would no longer be charged. I was incorrect. I was charged in the month of August for this as well. Now I'm having to work with my bank to stop any future payments to this dishonorable company and will never do business with them again.

Update 08/16/2019: Do not expend good service from this company. I had to pay a service fee of $100 to get a technician to come look at my hot water heater. After waiting almost two days I found out that they could not find a vendor in my area.. so I had to arrange to have one come myself. I was told I would have my service fee reimbursed. Well here I am some over a week later and still not reimbursement of my service fee. This company will gladly take your money... but won't provide good service.

I had called for a/c service on Monday 7/29/19. The technician assigned, HVAC SVCS did not call me so I had to call them for appointment. When the came, he did not explain the problem associated with the a/c. He said it needed coolant, which is $100/lbs and I needed at least 9 pounds. AHS pays $10/lbs and I had to pay the difference. I had told him that I had this filled in mid-June by another technician and if it had evaporated in such a short time, there has to be a leak which should be fixed. Apparently, the technician did not recommend any such service but insisted on filling the gas to collect his money. The R22 coolant is available on-line for $390 for a 30lbs tank. AHS was told about this and their response on 8/1/19 was that they were waiting for report from the technician. 8/2/19, I called again - same response - waiting for response from technician. 8/5/19 - again the same response - waiting for technician report.

Came home from vacation to a flooded kitchen. The cause was a stoppage in the upstairs sink. Even with the water turned off sink was still filling up. Requested service and they didn't have a contractor available for 2 days. Stated the urgency of my repair. My bathroom was flooding! Finally after about 8 hours of phone calls, being placed on hold for several of them I was approved for an outside contractor. Most of their customer service representatives are out of the country and very difficult to understand. I was never informed my contractor had to call to get approval first. I was just denied reimbursement and they still charged me the $75 service call. I will now have to dispute the charge with my credit card company.

My garbage disposal stopped working automatically and it got fixed last week. I made the claim online at American Home Shield and conveniently, the contractor lives three doors down. Now it's performing fine.

Remy Appliance & Repair came out to service our dryer. It wasn't turning. And that claim was smooth. Everything was awesome. When submitting claims with American Home Shield, I have to do it online because trying to call is worthless. You either get some guy who doesn't understand anything or you wait on hold for 35 minutes. They're reading off a script. If you wanna outsource, at least let the reps speak English. All they wanna do is read off a script and say, "Of course, sir. Of course, sir." It drives me absolutely crazy. Their website is okay, but I'm not an 80-year old. If I was an elderly home owner in my 80s, and I had American Home Shield, and I didn't know a damn thing about computers, I would sit around on hold for hours trying to get my claim put in, especially if it's after hours.

I've had American Home Shield for a very long time and their service is not as efficient or customer-friendly as it once was, like when I tried to choose the contractor that I wanted to come out. It was Express Appliance that came out and it was very good dealing with the contractor when they first came out. But they are very difficult to get in contact with. They had to order a part and even though I got my parts in on Friday, they can't come out until Wednesday. I had called them Friday but they were closed. I called them back on Monday and it was very hard for me to get in touch with them. When I talked to the first person, she said, "Well, let me get you to scheduling." I've been without a refrigerator for a very long time. It's been at least seven days.

American Home Shield's online process is much easier than calling them to file a claim. The online thing is automated and my recent experience with them was great. The claims process was quick but the problem was with the people assigned to fix the issue. They were not available to come on Monday and it was too bad that the problem happened on a weekend. Other than that, the techs were nice and very professional. We were satisfied with their service.

I submitted a claim online for my AC to American Home Shield and their website was very straightforward. It was user-friendly, easy to navigate and it had clear demarcation of the products or appliances included in my contract. Once I logged the call, I got a communication from AHS' contractor within a few hours and scheduled an appointment within a few days. There was pretty good continual communication about when they were gonna arrive. They arrived on time and they were good. Since then, the AC has been working as it should.

American Home Shield sent Appliance Tech for our stove. Their service was excellent. They fixed the issue and the stove has been working good since they've been out. My experience is good.

I submitted a claim over the phone to American Home Shield for an appliance and Lowe's Appliance Repair came within two days. I liked their tech's knowledge and he was great. Since he came, the appliance has been working like new.

I like American Home Shield but I couldn’t get through to a live representative and any time you call to speak to a rep, it’s someone who can’t speak clear English. It’s difficult to get across what I need done because they don’t understand. I went online and filed a claim for the leaking toilet and for the faucet in my other bathroom but the computer didn’t pick it up that way. It looked like it was only for one thing. The mix-up and it being not easy to file a claim online created the length of time.

I would recommend American Home Shield. Our most recent claim was for the AC and it went perfectly fine. It was very easy to do our claim online, and they also got back to us right after we signed off. They got right to us and told us who would be contacting us. The issue happened on a Saturday. So, they weren’t able to get back to us until that Monday. And then that Friday is when someone came out. He knew exactly what the problem was and he had the equipment right on his truck. It was like a tiny canister that he just had to replace. He was prepared.

On May 14th, I called American Home Shield because my stove went out. The information said somebody would call me within 24 hours. I got a call later that day and a guy said he would be out that Thursday. I specifically told him that was fine but I could not be here between 2:30 and 3:00. I told him to call me 20 minutes ahead so that I could make sure that if it was gonna be between that time, I could have somebody there until I can get there. He said that was fine.

Everything went good with my claim for the water heater. Rapp’s Heating & AC came out to fix the small leak on the water heater and everything was taken care of on the same day. They were very helpful and quick with what they were doing. This is my second year with American Home Shield and I haven’t had any problems whatsoever.

The floor drain in the basement was getting backed up and not draining. I filed a claim online to AHS for it. That part was just easy. This last one kinda had complications, but somebody came out within 48 hours. AHS sent a third party instead of Wilkes Plumbing, and then they said that it wasn’t covered. The contractor said that they could put a camera down to see what the problem is and fix it. We did that, and they charged us $300 to just put a camera in there. They didn’t try to fix it. But I like AHS. They’re very easy to work with. With this last one, we’ve been having issues. But it sounds like they’re gonna work to fix it. They’re supposed to get back to me ‘cause they think it is covered.

I called American Home Shield when the air conditioner wasn’t cooling and the representative I spoke with was very good. This time, it was a good experience all the way around. The contractor came out the next day. It was real quick and the issue was something real simple. Something had to be re-taped and they also put a little Freon. The contractor was very nice too. That worked out really good. The AC is going pretty good now.

Integrity Plumbing came out because I just had a hot water heater put in there by a previous company, and it never really worked very well from the get-go. It just wasn’t working properly. And when you turn the hot water on, it would completely shut off. But I thought maybe that was just the way that it is now. Like I don’t know anything about that stuff. So, it just continued to get worse. I called AHS right away when it was not working at all. I submitted the claim like 2:00 in the afternoon, and somebody called me at like 11:00 that next morning.

We had a leaking toilet and we had a faucet in one of the showers that wasn’t functioning. When I was submitting the claim with AHS, I first tried to do it online. But every time I did that, it would not work because my phone number and zip code were screwed up. So, I called my claim them in then they asked me a bunch of questions that I had to answer. I kinda walked them through and after that, they said that they found me. So somehow, our phone number and zip code must’ve got input wrong when we bought the contract. But now the online thing should work because whoever I spoke with last time fixed it.

The AC was leaking on the outside and I called American Home Shield to file the claim. Other people had a difficult time but it was easy for me. Airmax, the contractor, came out the day after I called and the tech was great. He did a very good job and he was very thorough. He got it fixed in one visit.

I had a problem with an AC unit and when I submitted a claim with AHS, they sent out Simtech Services. They were very professional and very knowledgeable. It's been a week since the repair and so far, I haven't seen any condensation water come out the pipes. I just called them about that, so this is still an ongoing problem. Their tech told me that they were starting to close but he said he was gonna try to see if he could swing by. I don't want any more problems and I wanna make sure everything is right before it gets worse again.

I filed a claim through the website of AHS for our pool heater and it was simple. They got back at me within 24 hours. Part of the job was repaired and the other half wasn't fixed. So I am waiting for a follow-up from American Home Shield to finish off. Another vendor’s gonna have to be sent out to finish the project.

I submitted a claim for a compressor that broke and it took a long time. That's what I was unhappy about. It took seven days for it to get taken care of in the middle of the summer heat. I stressed that to American Home Shield, and they said it was in the company's hands. They were done with it. In other words, we had to wait on the company to take care of it.

I had such a great experience with American Home Shield. My air conditioning stopped working. I was at home and just noticed things getting warmer. So, that night, I kind of did all things I could, and checked the breaker. I’d submitted the claim online. It’s my first time ever utilizing it too. So, it’s very much a convenient means of submitting a claim through the website overnight. I did it at like midnight, so it’s nice that I was able to do it at that time. The next morning, a young lady named Trudy helped me out. At first, it was kind of an issue because they would've wanted to send somebody out the following day, but here in the Las Vegas Valley, it's in excess of 100 degree on a daily basis, and I have a dog.

I made a claim at American Home Shield over the phone at night and the setup was automated, which worked fine as it was very clear. I submitted on Thursday night and the contractor came out Monday afternoon. He was very knowledgeable and he explained everything that I needed to know. He also told me if I needed any more help, I could just give them a call.

I have AHS for a year now and I would recommend them. I recently called them for a service on my sink disposal and my interaction with their reps was good. The techs they sent out were also very nice.

Everybody at American Home Shield has been wonderful. I called for service for my air conditioner and their contractor came out the same day. The tech was a very nice guy and things have been all good since the repair.

American Home Shield's online claims process was great when I submitted a claim for the air conditioner. The contractor came out after two days, and they were prompt and helpful.

My refrigerator was not getting cold and it had something to do with the relay. I made my service request with American Home Shield online. To file a request is easy and simple. But to get a hold of someone from American Home Shield after that is extremely hard. I would usually stay on the phone for 45 minutes to an hour. Other than that, it's been a pretty good experience. For my refrigerator claim, Baker Appliance was sent out. I filed the claim on Friday and they came on Tuesday. They were great. I've had them there before and they were great then too. Now, my refrigerator is perfect.

The motor of my washing machine went out. I submitted a claim online to American Home Shield and found their online process easy to navigate. The contractor whom they sent was the guy who has worked on my refrigerators before and he was very professional. He knows what he's doing, gets in and doesn't spend half a day looking around. He replaced the motor but then once he did that, he found that the transmission was bad. That part alone was $473 so rather than fixing my old washer, AHS replaced it with a new one. Overall, I like American Home Shield. However, when I call, nobody amongst their reps can ever give much information about what's going on. It's like the ball is dropped. Still, once their contractor gets to my place, things move along well.

I had an issue with the AC last month which was rated as one of the warmest months in record history. I felt sorry for the contractors. They were a little overwhelmed and Byron, the office manager I was working with, had so many people out on the road. It wasn’t his fault and it was fine. He was just very busy but since the repair, the AC has been great. It was a great experience with American Home Shield too and I would recommend it to anybody.

My claim to American Home Shield that I submitted online for my microwave went pretty smoothly. Their techs had to order a part but then they fixed it thereafter. Submitting this claim was easy.