American Home Shield Reviews

My air conditioning went out. It went out last year too, but someone came and repaired it but I think they only put a band aid over it. This time, American Home Shield sent someone out and I wasn't home. My son was there and he said, "Ma, I don't think you should go with this man. He's asking for $500." So I called American Home Shield back to get a second opinion because I wasn't satisfied with the person that came. They sent a second person out and he looked over my system and told me that my system is not fixable. I said, "Well, somebody was just here a couple of days ago and they wanted to repair it." And she said, "There was no way he was gonna be able to repair your system, ma'am." Then AHS reached backed to me a day or two later and told me they were sending someone else out to replace my air conditioning unit. I'm the happiest person in the world.

I filed a claim online and the process was simple and user friendly. They fixed the dual capacitor of my AC. The technician was from the company Aire Serv, a company I'm familiar with. Their tech has been out to my house a few times for unrelated issues, but now I'm a huge fan of them. All in all, Aire Serv is exactly who we want. They're timely and polite. They inform us of everything that they're doing, exactly what the issue is and they do their best to repair it in a timely manner including getting parts.

I had a contractor come out to look at some air conditioning units but it didn’t go too well. He looked at the units and said they couldn’t be fixed. It seemed like he was trying to get me to buy a unit from him, as opposed to actually trying to fix it. But I did get my refrigerator fixed on a previous call so that went well with AHS.

Great timely service. Very happy with diagnosis and resolution to problem.

I pay a monthly fee to AHS. I have for about 3 years approx. It is 75 dollars for someone to come out and fix the problem. When something big (bad) happens they look for a way out. My pool pump is shot, absolutely not working anywhere near where it should. To the extent that I imagine it could be dangerous to swim in bad water. So after dealing with the pool company that came out and getting the runaround I decided to call AHS. After I told them my problem, my rep at AHS told me that the pool company had SPECULATED that my pool pump cracked because the water level was low and not due to wear and tear. So this was news to me, because the pool company that came out had told my pool guy that they had fixed the problem and it was working without ever talking to me when they were at my house (plus no signed paperwork explaining their work).

We’ve had AHS since we’ve lived here and they’ve always been really good. Their reps are usually really professional. I live out in the country and not close to a really big city but they will normally tell me upfront that they have somebody in the area but it may be a little bit of time to get them out here. Recently, my air conditioner wasn’t cooling off so I logged a complaint to their website. The technician came out that day. He’s top notch and really knowledgeable. We’ve used him two years ago when he fixed something for us.

I called American Home Shield out for my pool. It took two or three days before they came out and said it wasn't covered because the water went off the house into here and that rusted it out. I gave pictures where I got a gutter over it, gutter goes down. There's no water that gets on it but there are slots or holes all over the top of the heater that lets the heat out and the water turns down in there. There's nowhere that they tell me I have to have a cover over it to keep the water out of it because it's made to be outside.

AHS helps but does not exceed my expectations. Our air conditioner stopped blowing cold air so I submitted a claim online to them. The contractor called but didn’t give any idea of how to get a hold of them. There was no way to contact them directly because all we could do is call and leave a message. After the initial contact, they said that they'll be out between 8:00 and 10:00, but they didn’t get out there until 6:00 at night and it made it a terrible, terrible day. I have a 78-year-old mother who lives with us and she sleeps during the day. So for her to be in a 105-degree temperature doesn’t help. However, once the team of two guys got there, they got the AC fixed and did a fantastic work. They're smart, on point, very thorough, clear, and respectful. I cannot commend them highly enough. The AC is working normal now.

I'm pleased with AHS. I have good rapport with them and haven't had any complaints. When we called to file a claim recently for the air conditioning on one of our rental homes, everything was taken care of. Their rep was very helpful. And because it was an emergency and it was so hot, she said they were going to bring someone at a later day. And she was able to work something and the air conditioner people came the next day. When the contractor came over, explained everything that was going on and told us what was covered or not. The guy was pretty good.

I don’t really like American Home Shield. I submitted a claim for an air conditioning unit and I was supposed to deal with one of their air conditioning service contractors. However, the one that we're supposed to deal with was very busy and couldn't get out to the house until a week and a half later, so we were without air conditioning in a 100 degree Texas weather. So I started to try and find somebody else to go out here, and this other company who was taking a look and troubleshooting our air conditioner determined that I needed another air conditioning unit. They left it unplugged because it's a fire hazard to keep the unit plugged in when it's not working properly.

AHS fixed my water heater. But claim submission was a difficult process. It took me 45 minutes on the phone trying to get them for the first time and then once I got a number for their maintenance people, I was finally able to get through. And because of that, I am seriously considering changing. Plus, it had been difficult getting communication with the plumber. I had to try two or three different times and pay two different plumbers before they finally got there. And they want me to pay a $100 fee which I don't think is fair because I had to pay two other plumbers before they finally got there. But once they got there, they did the job.

I called American Home Shield and told them my garage door opener is broken so can they send somebody out. They said, "Sure!" They asked for my information and said that they'll have somebody out to me within the next 72 hours. They were professional, prompt, helpful, and very nice when I spoke with them. The contractor was so knowledgeable and knew right away what the problem was. But he could not get the parts because it was such an old garage door opener. So right away he said that they're gonna replace it. After the repair, it was working really good.

I've been with American Home Shield since '93 when I bought my house. I don't use them all the time but I felt comfortable having the warranty. And when I used it, it worked very well. However, this year I had a frustrating experience with them when I had a problem with my air conditioner. It just froze. Somebody came out and I asked the technician to check other things since he was the expert. He fixed the AC and got it going, but within a day it had frozen up again. All the tech did was check some wires that were burned. He said, "Oh, we had an electrical storm and that’s what probably did this." I asked if it did any other damage to anything else, and he said, "It's working. It's fine," so he might not have checked everything.

I bought my condo last October and my agent recommended that I take the American Home Shield for the first year in case there was any trouble with my appliances. But with the hustle and bustle, I didn’t read all the fine print and the program I had. I thought it covered my heating, plumbing, plus my appliances but I realized it didn’t even cover my appliances. But it was my own fault and I'm taking blame for it. So the worst scenario for me buying a used condo was the fact that the AC in it is 18 years old.

My experience with American Home Shield has been very satisfying for the fact that they're responsive and very professional. They haven't denied me too much. Most of the time, I submit my claims online and their website is really easy to navigate. Except for two, all the contractors have been very good. They do excellent service and if there are extra parts needed that they didn't have, they were quick to respond. However, when I had a claim for my poolside, they don't do electrical, only mechanical.

The repair person was prompt and efficient, but AHS is difficult to contact by phone.

Once the request for service was entered, we were contacted within 15 minutes. The contractor came out to assess the problem and gave us a "true" estimate of the amount of time that would be required. The contractor was timely and efficient! The service was excellent!

The contractors always call within an hour of needing help and are very courteous and professional!!

My air conditioner was acting up and I had no problems filing a claim for that. I got rid of the first contractor because they didn’t know what they were doing. They misdiagnosed and wrote it off as nothing was wrong when in fact, it had major issues. Then AHS got another contractor out there that was able to troubleshoot and detect the fault and get it working properly. The performance of the air conditioner is good since the repair, though I'm having some rattling noise, but they don't cover that.

The work done was great but the wait time to talk to an American Home Shield representative was bad. About 40 minutes.

I've been a customer of American Home Shield for 17 years. My wife and I review the pros and cons of AHS each year as our contract comes up for renewal. Past years were much easier to justify than recon ones. Last month our combination microwave/convection oven stopped working. I reset the breaker to the unit. The oven returned to normal. The microwave oven did not. I called AHS to report the problem. AHS contracts with Sears for appliance repair. Sears diagnosed the issue, but claimed their database showed the part as "No Longer Available". According to the technician, his diagnosis and finding were reported to AHS. AHS found the part and sent it to me. When it arrived, I called AHS and scheduled an appointment to have the part installed. The technician arrived today, thirty days after I reported the issue AHS, and determined that the part AHS ordered could not be installed.

I have submitted a claim to American Home Shield for our air conditioner. I did it online and the process was easy and the site was very user-friendly. It didn't take very long. The email response was very easy to follow. I was told that I'd be receiving a phone call from one of their contractors, which I did the following day, and I was scheduled for a service. The contractors were very professional and knowledgeable. They took care of the issue at hand and explained any additional things that I might have to do to ensure that the unit stays in working condition. I've always had a pleasant experience with the contractor.

We recently called American Home Shield to submit a claim for my oven and microwave. I have a one-unit oven and microwave, and the first person that came out stated it was separate. AHS had to send an expert in who said it was all one unit. We finally got the unit replaced. We got it straightened out, and everything turned out well. I've been satisfied.

Filing a repair order's easy, but getting the air conditioner repair done is the problem. The technician came out, made a diagnosis and said that the problem was wiring in the wall, and American Home Shield said they would not pay for it. And then I had another person come out and all it was was a relay switch and I never could get a hold of anybody at AHS that would call me back or talk to me about the problem. I ended up having to pay for the repair myself because their person misdiagnosed the air conditioner's problem.

My last claim with American Home Shield was for the air conditioner. The rep my wife talked to helped us well. It was very hot here in Texas without the air condition but we got a technician to come out the very next day. The tech was very good and professional. Since the repair, my air conditioner has been working excellently. It keeps the house cool when we arrive from work and we don't have have to worry about being hot.

We had a panel go out in the oven. They tried to find a panel but couldn't so they replaced the oven. Their claims rep was very professional but the contractor was terrible. He said he was more of a repair contractor than an installation contractor. He had no idea what he was doing and we ended up asking him to leave and we installed the oven ourselves. American Home Shield's great to work with but they need to query their contractors a little bit more before they send them out to make sure that they don't have a situation like this occur again.

I always hear a recording when I call in for a claim to AHS. I never get to talk to a person, which I don't like. I've been with them for 22 years and their motto is, "If we can't fix it, we'll replace it." However, it didn't apply with my air conditioning unit. They're not replacing it which I understand but it was a big let down. It cost a lot of money. I'm on Social Security, so I don't have that much money. It never dawned on me that that would come up and that they didn't cover anything. Also, they raised the initial payment. It was $50 to come out to look at whatever, and now it's up to $75. I'm having to talk it over with my son and we're gonna have to go another way. But they've been good with other things throughout the years. I would recommend them, but I would share my experience with others and have them see.

Over the years, we've had several things that had to be repaired and American Home Shield haven't canceled on us yet. They once paid for a plumber to come out because the sewer lines from our house were clogged up. We also had two repair calls for our air conditioning, and then we also had our microwave and hot water heater replaced. They're fabulous to work with and we're very happy with them. We recommend them to people all the time.

My water heater quit and had to be replaced. I had no problem filing the claim with American Home Shield and they did very well. However, I would not invite the service man that came out back in my house. He acted like he was afraid to use any extra material and he didn't put down any floor protection for my new rug. He just placed his tools down and he even laid his dirty tools on my bed. Then he couldn't drain the water out, so he took the heater out with the water in it and dropped it out the front door and let it crash on the lawn.

I had American Home Shield when I lived in Nevada and that's why I signed up here in Virginia where I bought a house that was 12 years old and that has not been taken care of. I'm pretty glad I did. I have tried filing claims both online and over the phone and both times, I had no problem. The most recent one was about my refrigerator. The contractors sent were very professional, nice, and knew what they were doing. When I described the problems to the repairman who was calling to set up the appointment, he actually brought with him what he needed because he figured what it was over the phone. He had a general idea of what it was.

American Home Shield came and had the air conditioner fixed so it's now working fine. The contractors AHS sent were all very nice and there's no problem with them. Our interactions with the representatives over the phone were fine but the wait time is excessive - I had to take a book and read. I was on hold for 45 minutes to an hour each time so this is an issue that could be addressed.

We were advised to get this service as we purchased our most recent home. Not long after moving in we called about the fridge that wouldn't cool. First visit the tech said it couldn't be repaired and said it would be replaced. American Home Shield insisted on sending another tech. Few weeks later, second tech agreed it needed to be replaced after attempting to repair it. Again American Home Shield refused. At that point it had been 3 months and we had to buy a fridge rather than wait for them to fix it, only after the fact agreed to pay a percentage of the cost. We called about the AC because it wasn't keeping things cool to be told it was fine. Only to realize the thermostat was the problem and replaced it at my expense (not wanting to repeat the experience with the fridge).

I called in a service request for an AC repair. I was told the repair was expedited however it's almost Thursday (my birthday to boot) and no appointment has been scheduled. I have an Asthmatic child and we're doing the best we can to make it through. Did I mention we live in Florida. Customer service is awful especially the Georgia call center (Rep. Ciara should be banned from any employment requiring good customer service from her). I have paid for this contract for two years and this is my first time using the service. I will never recommend American Home Shield to any homeowner. I will definitely warn those in my community to go with a reputable company. Hopefully I can get the repair done soon. I will definitely be taking my business elsewhere.

Well you need to have 1/2 day to call and get a representative. Then they have to call you back and that is a phone message and then the 45 minute on hold again. Then they send a workman that comes out and really is not clear about what he needs to do. Then you find out they need to send someone else. He comes and you are now 2 weeks into the repair... washing machine for my example... and they tell you they want to replace the equipment instead of repair it with a similar item. So the washer is not the same as the dryer but also was under counter and needs to fit but their proposal doesn't fit. So they will give me about 1/3 what it costs to fix or even replace the existing equipment and that is it... No place further to go. But I gave them a 3 star because they at least are offering a settlement... Good or bad... At least not telling me to go away.

My air conditioner did not seem to be cooling properly. I called and the technician not only diagnosed that issue but looked over the entire unit. Excellent work!!!

My air conditioner wasn’t working and American Home Shield sent someone over and fixed the problem. If I have any complaints, they pay for almost none of that. So the expense was borne by me. I had to pay for that and it cost me a couple hundred dollars. But so far it's working well.

We had a leaky toilet about three months ago so I filed a claim to American Home Shield. The process was very easy and everything went very smoothly. The contractor was professional and did a fine job. The repair worked and the toilet has been working fine since then.

Submitting the claim for my air conditioner was easy, but getting them to follow through and send somebody out is very difficult. Nobody showed up yet. The air conditioning company they're supposed to send out is not calling me. I've called American Home Shield twice and still got nothing.

I'm satisfied with American Home Shield and they're cordial. I submitted a claim for my air conditioner and the process was easy. The gentleman they sent was extremely well-versed and I'd get him back again. My A/C is working well since the repair.

It was a good and easy experience with American Home Shield. A recent service had to be recalled so the technician came back to fix it. I submit claims through the phone and there's a wait time, which would be an issue if I'm in a hurry. But, otherwise, it's okay.

My air conditioner went out and American Home Shield came and fixed it. I filed a claim online and I called them too because I had a disabled person in the house. At first they said they'll send somebody by Monday or Tuesday and when I called and talked to their rep, she said they'll send somebody out within the next hour and they did. They were very prompt. The technician was very helpful and gave us good information. He said it happens and sometimes they just go out from time to time and that we can have somebody come and check it once a year. Overall, it was quick and they were very considerate.

I had a broken garage door spring so I went online and submitted a claim with American Home Shield. I quickly got a response back from a contractor and then we set up a time for them to come out and look at it. It went really smooth, and the contractor did a great job. He was extremely friendly and he even offered to do some other things to the garage. My experience with AHS went very well. In fact, when my AC unit went out, they did a great job with that too. The AC unit is working extremely well. And when they fixed the garage spring door, they even offered to fix the other one for an extra fee. So everything’s working great. For the many years I’ve been with American Home Shield, it’s been really good to me.

The air conditioner went out. I had to call because there is a problem with the website - it won't let me login, submit another password, and keeps in a loop. I even called AHS and asked about that but they wanted to send me to another website to get technical support and we're all busy. So I ended up both times, every time using the phone, and that process was very easy. The contractors have been awesome across the board, and everybody's been really helpful. They are above and beyond, prompt, communicative, and did a great job. This is my first experience with any kind of home warranty and we're lucky we got this because we've used this a lot already and it really has been turnkey and seamless for the most part. We're going to keep our home warranty going, and I would definitely tell people they need to get this.

We had a hailstorm here that damaged our roof. We called State Farm, our insurance people, and they came out and looked at it. They contacted American Home Shield who did the replacement of the roof for us. The contractors sent by AHS were all right but weren't real good about telling me every time what was gonna happen. The only dislike I have is that they never have gone back to pick up the three bundles of shingles that are still here on my driveway. It has been a month since the job has been finished.

We submitted a claim with American Home Shield for our air conditioning and I didn't have any issues with their reps and the contractors that they sent. Everything has been fine since the repair. I've always had a positive experience every time I had to deal with them.

No relief in the summer heat for our family of 4 that includes 2 small children. They've sent two technicians out and they both said the same thing in regards to the a/c unit. American Home Shield refuses to cover the cost of repair which was to simply vacuum out the old refrigerant and replace with new and inspect for leaks. They don't care about their customers. It's despicable. All we've done is paid a monthly premium to them for the past 11 YEARS!! We've been dealing with having no a/c since July. Shame on you! This is CROOKERY!

Buyers of new homes be aware of this conniving and thieving company! Their operations and tactics are scumbag like to say the least. I bought a home that included a 1 year warranty with this crooked company (American Home Shield). A few months into being a new homeowner I noticed I'm having issues with the motor in my refrigerator. When I went online and opened a service ticket it said there is a $75 service fee. After I called into their customer service line to clear this up, the rep was incredibly rude and not understanding of my situation and complaint. I told him what they're doing there is absolutely disgusting and is blatant theft!

Always quick & effectively responsive when I make a claim.

Family Heating and A/C is a small but highly motivated service provider. The work was performed in a timely manner, and corrected my problem of a blocked drain line. Very good to know about these folks.

The contractor we dealt with was very polite and answered all of my questions. The part needed had to be ordered and he kept me informed of the status every step of the way. Once the part came in he installed it quickly. I'd definitely recommend him!

Although it took some time for the serviceman to come out, when he did, he worked quickly and efficiently. There was also a mix up on the billing and we were charged for a follow-up visit to refix a previous problem. But when I called AHS they resolved the matter over the phone. So in the end very satisfied.

Our most recent experience was excellent just as it is every single time we contact AHS. The timeliness of the response, the clarity of it and the availability of a live operator make a sizeable difference. We have been very pleased with the operational end of AHS.

My husband took out this policy. He was very pleased with the help he received on setting everything up. However, when he called to make a claim on the air conditioning they got CMB Heating and Airs out here 2 days later. CMB Heating and Air would not give me a written receipt for my payment or for what needed to be done. What is that all about? Well days later after not hearing from anyone my husband called American Home Shield only to find out, they refuse to fix it. Now we live in Texas. So of course the A\c had to have problems when the heat was ramping up in the 100+degrees. Again American Home Shield refused to fix it. What? In Texas with no a\c!! So, I can't attached a receipt because the tech refused to give me one.

My claim was for HVAC repair and it went exactly the way it was supposed to go. I filed it on the website and then I was contacted. I got an email response back that said who the repair people would be and that they would be contacting me. They did and we set up a time. The contractors were one of the co-owners of the company and they were friendly, professional, courteous, kind, and clean. They fixed the problem and everything was good. The problem hasn’t come back.

Our air conditioning stopped working, so I submitted a claim with American Home Shield. It wasn’t the best place, but when I talked to the actual contractor, he was really nice. He was really busy and couldn’t come right away when I called, but he came on Monday. I wasn’t present when he came, but he talked and explained to my husband what was happening, what he was going to do, and what materials were going to take for him to repair it. Our AC has been working great ever since. Whenever I have another emergency, those are the guys that I want to come to my house.

We had a problem with our air conditioner last month. It was crunch time. The weather was so hot and the AC people are really busy. Their rep wasn't able to get out here for days but the lady was so nice that she worked with the AC people to see what we could do with an emergency situation, since we're seniors. I am so grateful to her. She did manage to get the appointment moved up two days. That was awesome and I truly appreciate that. When I called back, the next girl wasn't so nice and as willing to help, but we managed to keep the appointment the first lady got for us on a sooner date. The repairman that came was really nice. He was really courteous and knew what he was doing. He took a look at the AC, had brought the parts with him, and the AC got fixed. We were very happy because it was 102 degrees outside. I'd recommend American Home Shield.

My last claim with American Home Shield was an air conditioning repair and I submitted it online. The contractor was excellent, although his availability was a little bit long and there was a hot spell. It took him a week to get out here but he was very professional and courteous. The air conditioning unit’s been satisfactory ever since. The coverage for the expendables, in this case refrigerants, were probably lower than average. So for the premium, I was a bit unhappy with the coverage and the amount of the reimbursement for the Freon. But it's still an okay coverage.

I am happy with American Home Shield. However, our second to the last contractor, the plumber refused to turn in our paid receipt of $75. It took months for that to happen. Also I had to stay on them when I had issues.

We have two accounts with American Home Shield because we have two homes. Our rental home needed the water tank or heater replaced. The person that they sent out gave us a long list of stuff that needed to be done, and we questioned that. When we told AHS that we questioned that, that particular contractor had nothing else to say to us. They wouldn’t return the calls or do the work. We contacted AHS and that’s when they told us that we had the option to get the work done ourselves and then they would give a set amount to help pay for that. So we had to go out and get someone else to do the work. The other contractor installed it and then we had to get a reimbursement of a specific amount from American Home Shield to make up the difference.

My dryer wasn't drying for the most part so I submitted a claim online to AHS. The technician they sent took a look at some things and indicated what he felt the problem was. He rectified it and got the dryer fixed. So far, my experience with AHS has been great.

I submitted a claim to American Home Shield for our air conditioner but it took them a week to get out here and fix it. The contractors were fine. They were just too busy.

I recently filed a claim with American Home Shield for our AC unit. The service technician that they sent was very professional and polite. I had to call them out one more time but the AC unit has been working great ever since. I'd recommend them.

I submitted a claim for our oven to American Home Shield and they took care of it. We had some problems with the installation, but eventually it was taken care of in a fine manner. Since the repair, it has been working fine.

I submitted a claim with AHS to get my AC repaired so I called them and the wait time was terribly long. This summer, it hasn't allowed me to do any of the AC issues online. The contractor has been out twice and this was just for one AC unit and then three times with another AC unit. So it's taken them a couple of times to get it together. We've but a handful of contractors that weren't good, but once we reported that they are not, AHS usually gets rid of them.

Worst experience ever... They have bad contractors. They took 5 months to tell me that my service was denied, enough to say that there were included tons on minutes over the phone every week!!! If they are going to deny a service they can do it but not in 5 months... Terrible customer service! DO NOT WASTE YOUR TIME WITH THIS COMPANY.

We are homeowners & have been members of AHS for over 20 years. We have always been very satisfied with the promptness of reply once called or emailed for service, to the fast callback from the service provider. We would & have recommended AHS.

I absolutely LOATHE American Home Shield and can’t wait to terminate our contract. It should be noted that after being vacant for over 1 yr, we moved into our home in October 2015 and thought we did the right thing by contracting AHS’ services. Since starting our contract, we’ve only placed 4 claims, none resulting in many costs, if any, to AHS.

The most recent service was for my Maytag dishwasher. The gentleman was on time, very polite, very thorough and you can see he check every aspects to ensure he did not miss anything. Before he left he would tell me what he did.

We paid monthly premiums to this co for 10 yrs. During that period, we submitted small, nothing major claims. Toilet wont flush, a few electrical issues. But when it became apparent our 20 yr old ac unit was on its last breath of air, turns out, they hardly pay a thing. The tech they sent out to our home even told us, AHS will band aid a big ticket item to death before they replace anything. After looking this co up on the BBB in Memphis, TN, I was APPALLED that AHS has been allowed to stay in business with what appears to be thousands of complaints from anything from poor cust service, to billing and the list goes on and on and on. Shame on BBB of Memphis for giving this UNETHICAL company a B rating. This is what happens when companies Clearly must have some sort of sweetheart deal with their local BBB.

American Home Shield's contractors have been trying to get my air conditioner fixed. I had four different guys that had come and looked at my air conditioner. They have all been good and outstanding except one. One of them had been regular and he'd been out here the last two times. He's good. Then another guy came and he was supposed to have changed my motor out. He put the wrong size of compressor and it ended up burning my condenser. The other guy came out to repair that, and told me what happened and what was wrong.

I'd recommend American Home Shield. I've never had a problem with them. I filed a claim for our ceiling fans, and the process was easy. The technician that they sent was very professional. The fans are working back up except for one, so I'm going to have the tech come back out.

The lighting on our front porch wasn't working and we weren't sure the reason for it so we filed a claim with American Home Shield. They sent a guy who fixed it and then taught me and my son on what we needed to do. It worked out real well, but the only negative part of our experience with AHS is that it was hard getting someone to call me back, although I do go to work and am sometimes hard to get a hold of as well.

We submitted a claim online to American Home Shield. It was a minor motor that we needed for a fan and the contractor they sent was very pleasant. It was the first time we had to use AHS and the experience went smoothly. We’ve been happy with them.

We always submit our claim over the phone to American Home Shield. Recently we called for our air conditioner and the first time we thought it was fixed but it wasn't. We gave it time and then we called AHS back and waited for a while before they finally gave us the contract number and we got the phone number and the company. We called the company and they came out and fixed it and they had to redo the wiring on it.

A part of my pool got broken so I submitted a claim to AHS over the phone. The rep was very helpful and got me connected with a company. The original company didn't meet the 48-hour turnaround time, and when I called back, the claims rep got me another company that got out quickly. The technician sent out was very good and knowledgeable. He got on top of the things quickly and repaired the pool perfectly. I don't have to worry as much about my pool now that it's working so that's good.

The only reason I dropped the service was because we sold our home. I would be interested in re-establishing the relationship when I repurchase another home. I only had a few claims over four years and they were small ones. When I would call in, AHS would call back within a reasonable time with a reasonable appointment date. The jobs were always done professionally and correctly. I had no issues at all. My experience was positive, satisfactory and professional.

I recently filed two claims with American Home Shield. One was for a central air conditioning problem and another for an electrical problem. I did it online, and it was fairly easy. The service was fine. The contractor found the problem and solved it. We haven’t had any other problems since then. Our experience has been very good.

I had my air conditioning unit repaired by American Home Shield. The claims rep that I talked to was perfect. The contractor was also great. He was there when he said he would be. He figured out the issue real quick and he fixed the appliance.

My most recent claim was an ongoing claim for probably over the last three years or two years. The air conditioning unit went out and the contractors sent by American Home Shield just kept coming back and trying to piecemeal everything back together. Whenever I submit the claim, they basically, took care of everything over the telephone call but it always took them a week or two to get out here. It got to the point in time of trying to reason with them and plead with them. I just had enough and I elected to not deal with them anymore. I cancelled the policy and went out and put a whole new AC unit in. I just wanted to make sure that the system was reliable and that there wouldn't be any issues going forward.

When I filed a claim for my washer and dryer before, AHS responded the following day. But for the air conditioner, they took 3 days to respond. It’s the summer season and there was probably a high volume of calls. I had one vendor that was supposed to come out and do service, but after they came and said they had to order a part and they'll come back, weeks went by and they never got back in touch with me or AHS. We left voicemails but they never called. One thing I did not approve of is whenever we called AHS about the situation, they didn’t get back with us properly at all and they had all the information in the computer. We had to do a follow-up call four days later. But AHS rectified the situation very quickly and found us another vendor which I was very happy about.

My wife has severe medical problems plus is legally blind. Our heat went out during the winter, explain it to the tech and they came right out and fixed it. During the summer our air went down, called, explained about my wife's health and they was here within a few hours. It failed a few days later, they returned, made another repair and we had air. The techs was very professional and cleaned up after the repair. They explained everything they did to our unit.

Have two warranty plans with them for two homes. On the first plan, the first issue that happened nearly after a year of contract was denied of coverage by them. Not only they charged me $75 for the service request, plus an annual fee around $350 basically for doing nothing, but also the technician gave false recommendation which would have resulted in a huge bill for us to pay. I had an independent technician come up and they identified the problem which was much more basic. I paid $100 to the second technician plus $50 for a new pump purchased and the problem was properly fixed. AHS however obviously failed to pay me back.

We have used American Home Shield for 15 yrs. We have had some problems with them replacing items but eventually, it got done. Our tenant had to go without the oven for almost six months. The repairman said the part needed was no longer offered so a replacement is a must. They fought back and forth: they said since it's an item that can be replaced so they won't replace the oven but the tech kept telling them the part is no longer available...6 months later they replaced it. Once, they even lied to me and the CSR advised me the phone call was being recorded when I became irritable. I told him I was glad so they have proof they lied. Long story short, the oven was replaced. It was the same oven they replaced just three years earlier. KNOW YOUR FACTS when calling in and document every phone call and service call!!

We have found that American Home Shield has prompt service calls. For the most part their service providers have been great especially when they are local. We have been pleased with the service.

Our contractors did a great job arriving on time. They diagnosed the problem and were concerned about our questions. They were courteous and professional in appearance and helpful. They completed the jobs and the work done was beyond our expectations. Everyone should have American Home Shield.

The last three times I asked for service (plumber, refrigerator repairman) I was told the repair was not covered by the insurance and I had to find other providers to complete the service. The last plumber said without looking at the garbage disposal where the problem was, "It isn't covered by the insurance." I have never had such poor service from American Home Shield.

We have matching refrigerators with the front panels matching the cabinets in the house for 22 years. The door on one has gone out and we need to replace both. American Home Shield came through and got us good prices and we were set to go with GE Appliances when we realized it would cost us $3,000 to customize the space after they'd already been delivered to San Antonio. American Home Shield took care of taking them back for a small shipping fee and came up with Whirlpool refrigerators that fit in the space. Thank you for your caring and professionalism and helping us out.

Worst contractors EVER! In October, our AC unit had a leak. A technician came out and "fixed it". Of course, since it was October, the AC wasn't used again. Fast forward to August. The AC unit has been on for a couple of months and the EXACT same part/leak is occurring again. The company AHS dispatched to fix it was scheduled to arrive between 3:30-5:30. After 9p.m. (with no call), a technician finally showed up. He was rude, dismissive and CLEARLY didn't want to be here. He looked at the unit, collected his $75, and said there is a leak but he couldn't fix it because it was frozen. I questioned him about this because the system had been off for 12 hours in 94 degree heat. He said he needed to wait 24 hours to refill the system (last company in October 2015 fixed it after the unit was turned off after 4 hours).

Service man was knowledgeable, on time and was able to fix issues. Has been in business a long time and took his time to make sure it was corrected. Very pleased.

I had a claim with my toilet and submitted it over the phone because doing it online seems to be hard. The website is hard to navigate and I don't understand it. Although there was a miscommunication, they called A&M plumbing and AHS took care of it. I got a new toilet and everything was done well. Everyone that I talked to is really good. They listened to my concerns. The one that I really like was Josh from the A&M plumbing. American Home Shield help me fix my house up. They are awesome and I'm glad I got them.

Whenever I submit claims to American Home Shield, the technicians sent are good and quick. I had a guy who tried to sell me something which was a long time ago but for the most part, they get the job done. However, when I submitted a claim for my AC unit, I had to pay for freon. The gentleman explained to me that freon’s gotten so expensive that they sell it now for a discounted rate. That’s the only thing that was a surprise to me. Usually I pay the fee and it’s fixed but when it comes to freon, there’s a copay or a discounted rate that I have to pay. It’s not free anymore. But the gentleman was really good. He showed me the scale and everything so I felt that I wasn’t taken advantage of.

When I first moved into this house, I had some major problems. I had American Home Shield correct a water heater that had to be replaced, I had some overhead fans that needed to be looked at, and I had a water clog in my main sewer pipes that they took care of. They had good people coming out and working on my problems, and they talk to me when they need to. They replaced the water heater, but I had to pay a little bit for the sewer clean up. They weren't certain that it was on my property. If it was off my property, then it wouldn't fall under my insurance. They found that it was just outside the wall of the house, so they were able to unclog that. I also had a ceiling fan that wasn't working and they came in and looked at it and determined it worked on a remote. I just had to rewire all the ceiling fans. They took care of everything that I needed done. I felt guilty having them take care of all that but they didn't complain.

After we had been out of the town, we came home and my air conditioner quit working. The thermostat had been acting up. So we called American Home Shield and a gentleman came out. My call was taken very professionally and AHS called back to check on it and see how things went. They were quick to send somebody out, I didn’t even walk out of my bedroom before they did. We had a water line that came off the air conditioning unit. Apparently, I had some boxes up against it, and it shifted the direction of the pipes so that the water wasn’t draining down. It was draining back into the unit. Simple fix if I'd gotten down there and looked at it, and I probably would've found it out myself.

Called American Home Shield to file my claim and told the lady what the issue was. She set up everything and the contractor got a hold of me, came out and did the work. But I called the AHS rep one time because the contractor hadn't changed stuff and evidently, the claim got confused somewhere. The rep was very professional. She told me what was going on, made a phone call and in about three hours, I got a call from the contractor saying they will be out there to do the work.

We've always had a good experience with American Home Shield. We have an old house and a lot of things happen, and they are always taking care of it. The last thing that was done was the garbage disposal last spring. It was replaced but after the serviceman left, the dishwasher wouldn't drain. So then I called them. They haven't removed the plug between the dishwasher and the garbage disposal. The second group that came fixed it. I've never been disappointed with AHS and I would recommend them.

I insure three properties and, generally, I'm very satisfied with American Home Shield because I don't talk much with them. When I need to file a claim, I just set it up online which is pretty easy then my tenant takes care of the rest. I submitted a couple of claims recently and they were taken care of to my satisfaction. One of them was the AC which was repaired twice. After the first repair, it didn't work for too long and broke again. Their staff had to come back out. My tenant said that the company was very professional and they knew what they were doing. Eventually, it was repaired. She was very happy with the latest repair. I have nothing against American Home Shield but the individual contractors they send out are not all good. Some are better, some are worse. But overall, I'm pleased and I highly recommend them.

Some time between February-April, American Home Shield fixed my air condition. It was summertime and I wanted to get my air conditioning checked out. I filed my claim on the phone and their reps were friendly. So they sent somebody out and the experience was all right.

I had a lot of good reviews with American Home Shield as far as when my sink went out and they came here to fix it. But the last contractor I've dealt with, the Same Day Air Conditioning, has yet to fix my air conditioner. They were a little rude each time they came in to meet and they didn’t have any patience with me. They kept telling me that they would fix it, but they didn’t the first time.

I submit my claims to AHS online because it's the quickest for me, but the categories are not clear when doing it online. Like for instance, if the claim is for plumbing leak, it will just say leaking. Other than that, our plumbing contractor and our air conditioner contractor is usually the same person. I've had them a couple of times and they've been fabulous. Their response time was great and they fixed everything.

American Home Shield sent a incompetent tech to look at a leaking AC pan. He connected a high voltage wire to a low voltage terminal in our AC unit. By doing this he started a fire which burnt out our unit on the hottest day of the year. We called American Home Shield for nine days each day we had no AC. I had to buy two portable AC units which only cooled our house to 85 degrees. Each time we called we spoke to a different person and had to tell our situation again and again. Finally we were told we would have to pay $1000 for new freon or $ 5000 to replace the unit. We had to pay to fix our system that was working fine until American Home Shield's tech blew up our AC. They kept transferring us to a different department.

Submitting a claim to AHS hasn’t been a problem. Sometimes short of going online, I have to wait a while. Nevertheless, it’s been a good process. The contractors have been knowledgeable. They explain what the problems are and pretty much tells me what it would require to fix the problem, and they go ahead and do it. The only thing is sometimes there’s a little problem with the scheduling. I live so far away from where I work but we generally work it out. Also, I’m not aware that there have been increases every year for $2 or $3 on my monthly fee. They may have brought it to my attention and I just didn’t notice it. Other than those, AHS has been providing a good service.

I filed a claim for my garage door opener and AHS contacted me the next day so we talked and I paid them. The people that they send out respond quickly and things are repaired timely so I’m satisfied. Excellent experience every time I use them.

The top oven door did not close completely so heat was escaping and causing the stain of our wood cabinet to fade above the door. So we put a claim in with AHS. But the first company that came out couldn't do anything since according to them, the door was fine and that's the way it was supposed to be. But I knew it wasn't, because I had to hold it tight when I first turn on the oven for it to preheat faster. The bottom oven closes completely, but this one did not. So we requested a second opinion and AHS sent out another company that was able to correct the problem, and we were pleased with that.

I recently contacted American Home Shield for a garage door opener. It was extremely difficult to get a hold of them, always over an hour wait just to talk to a representative. I can put them on speakerphone and go clean my house and have half my house cleaned before they’ve picked up the phone. They need to get a system for that. Even the contractor had to wait half an hour trying to get a hold of somebody to get approval for a light switch to be changed. I don't want to wait long only to be told that something is not covered.

American Home Shield has been very good. When I submitted a claim, I called in and they responded promptly. I told them what was wrong and they set up an appointment with the repairman who was professional and fixed our problem the first time out. We've had several people who worked on it and they've never fixed it but the ones that AHS sent to repair were really good with their service. We haven't had any problems since the repair. We're very happy with their service and they're excellent for the price.

The technicians contracted by American Home Shield are knowledgeable. My last claim had something to do with the electrical plumbing and it went well. I opened another claim yesterday but I'm still waiting for that.

My most recent claim to American Home Shield was for my refrigerator icemaker. I did the claim submission online and had no problem with it. The contractors who came were excellent. They were here once about a year ago for the refrigerator for a different item. American Home Shield also indicated to me that there was a new policy available that covered a lot more and for less money so I took that. That was helpful and nice.

I had a problem with our garbage disposal. I submitted the claim online (I do everything online) and the process was fantastic. American Home Shield sent somebody and the person replaced it. Now, my garbage disposal works great. It has been a good experience. It's a very good and useful service.

My overall experience with American Home Shield has been fine. I usually file claims over the phone. It's been a while since I made a claim, but everything went smoothly.

We have been with AHS for over 14 yrs, in fact I liked them so much that I referred neighbors, family and friends. In early July we had a leak in our kitchen ceiling, so we called them and they sent out modern plumbing. The guy after cutting a 12x12 in my ceiling tells me that the leak was coming from the plumbing pipe located on the roof and that it couldn't be fixed by them. He said that I need to call a roofer to seal around the pipe. So, I still have to pay him the $75.00 visit fee the 15 minutes he was here and for cutting the hole and finding the leak. He then tells me, that after I have it repaired, I have to call AHS to have them setup someone to repair the hole he cut in my ceiling.

Brentwood is very hot in the summer, and we were very worried when the air conditioner went out. But American Home Shield gave us a prompt appointment and the technician found the problem, replaced the capacitor and we were cooling off in no time. Very relieved it wasn't a more serious problem.

We have been members of American Home Shield since 1998. They have helped through many situations. The contractors are always on time, friendly, and take care of our problem in a very efficient way. We have always been pleased and plan to continue with them.

Easy to make an appointment, love the online access. Quick and friendly service personnel arrive at your home as scheduled, no hidden costs or surprises. We had a defective air handler and they replaced it without any issues, saved us about $7,000. They contract with the best in the service industry for all of your home needs.

American Home Shield canceled my warranty in my primary residence because I didn't pay them all the money that they requested of me. They allowed a company to come in and changed almost all the electrical light sockets then they double charged me and said that I was having them do something that wasn't authorized, which was not true. The contractor did not do what it was supposed to do, charged me and then ruined my ability to cover my house.

I had an icemaker malfunction so I submitted a request for service online to American Home Shield and they got back, set it up and everything went fine. They were very professional. They troubleshot the problem and explained to me what was going on. Since I use mostly crushed ice it causes a build up in the ice chute. It wasn’t anything that could be fixed. The technician was very good and took the time to make sure there wasn't some malfunction. I also like it that the contractor calls when he's on his way. They give you a 30-minute window once he's contacted you so you don't have to sit around all day and wait.

American Home Shield was very good. I recommended them to a friend. They did a super great job when I had a water leak. Carl the contractor was very professional. We found the leak and he got everything fixed. Everything was good. I don't know if it was their problem or not. I may have to call them up and ask about a circuit breaker that might have been shorted out. I don't know if that's just coincidence or not.

It was easy to get in contact with American Home Shield. They contract out to other companies and those companies were professional and had a good time frame for them to come out and do the work. I knew ahead of time what my service fee was, so it wasn't like I had to figure out how much I needed to pay. AHS lets me know what's covered and how much, and that's really good as far as communication was concerned.

I recently submitted a claim over the phone to have a water line replaced on my refrigerator. The guy that came over to do the work was very nice and efficient. This is the first experience I've had since I've moved. Where I previously lived, it's always been good when I had to call American Home Shield.

I had an issue with my water heater so I called AHS and the contractor they sent was really good. Usually, that’s not the case because sometimes I have to wait for so many days. The guy did everything he was supposed to then he had to pull a license, and went to Denton County and got the license. American Home Shield was giving me a hard time because they wanted him to pay for it but they said they would pay for it. They backed out of it once we got the estimate. It's not anything that we expect to do. I had no problem with the contractor.

Submitting a claim to American Home Shield is pretty simple because I have to do everything online since I can never get anybody on the phone. Our recent claim was for our air conditioning and all of that went fine. Somebody called us within 24 hours and the contractors were out here in less than 48 and had it fixed. They were all very nice and thorough. There was an issue with the part and it took a little longer than expected, but it was something out of ordinary. The guy who came was very prompt, showed up when he said he was going to and did his job.

We submitted a claim with American Home Shield for an AC repair. On the last one, the contractors never contacted me and I forgot I had to call them. Normally, they'd contact us on the same day. It was the second visit and the repair person was able to explain that our unit wasn’t big enough that’s why it wasn’t cooling the house. We also gave him a check for $65 for the service fee and they still haven't cashed it. I would recommend AHS but the service contract must be done differently.

AHS replaced my washing machine one year when it couldn’t be fixed and I only had to pay the $50. And then sometime this year, the washing machine wouldn’t start. There was some fuse that had burned out which they replaced and it worked again. They also replaced and fixed a piece of pipe when it broke under my sink.

Called AHS on Sunday for a clogged kitchen sink. I have out of town company and really needed my kitchen and dishwasher. They promised I'd hear on Monday. By Tuesday morning, no word from the plumber and when I tried to call myself, I was on hold for 20 minutes, then a recording came on "We're very busy right now, please call back. And it hung up on me." I called AHS again (3rd time) and finally got an appointment for Wednesday. "Rite-A-Way" plumbing came out only had a 25 foot hand snake. The guy was really nice and apologetic but his company didn't have an electric snake with a scope. So American Home Shield referred me to another plumber. I couldn't get an appointment until Friday.

My last request was that my garage door was not working properly. They fix the issue within an hour.

The technician came on time and completed the work quickly. He also provided some information on how to maintain my air condition units.

Our garage door wouldn't open randomly. To submit the claim was relatively easy. We went to the website and opened up the ticket board. The next business day, someone called us before 10:00 a.m. to let us know what day they could come out and make sure that the day was fine with us. However, we thought the door was fixed, and then they had to come back out so we had to speak to someone at American Home Shield about it. They brought up our ticket to see what was going on and asked what repairs were made. They called the company that had come out to make sure that they could come back out to check the garage door again. The second time the contractor came out, I was out there while he did the work. He explained the work that he was doing, what he had done when he initially came out, and what he thought the problem was. Everything seems to be normal again. It’s been a great experience.

I had a problem with an air conditioning unit and it was extremely difficult when I submitted a claim with American Home Shield because I had to stay on the phone for 45 minutes to make a claim. It was the second time I submitted a claim and the first time was no better. Scheduling someone to come out was extraordinarily difficult because the claims were for our second home, where we're only there on the weekends. So to get somebody to come out on a Saturday, which is the only time we're there, took forever. But the contractors were fine. In our first claim, the guy had to come out twice because he didn't have all the right parts. There was a solenoid on the dishwasher that he had to replace and he didn't have that on his truck. But he came out and did a nice job, and was pleasant. The air conditioning guy was good, too. He came out to fix the problem and it was a simple fix and we haven't had a problem since.

When filing a claim with American Home Shield, I’ve never had a problem getting through to anybody and getting something set up. In most times, a contractor gets in touch with me in-between 24 hours after filing the claim. The contractors have all been very respectful, but I’ve had some that are of better quality than others. There was one contractor who didn't do something right and caused damage to my home's flooring, so it had to be replaced. AHS told me it would be the plumber’s responsibility so I went to the plumber and got it taken care of. The plumbing company that was sent out actually paid for the damages.

We bought our house in June and took the AHS warranty on the house - that way we have peace of mind on any expenses. We just have to pay the deductible and AHS takes care of the work. When the air conditioning system we have turned warm and low on Freon, I called them up and they took care of it right away. The technician who came was excellent, on point, professional and knew what he was doing. He checked for leaks, put a leak protection inside the system and filled it up with Freon. They only covered a certain amount so we had to pay the deductible and a certain amount for the Freon. Then I had them follow up because there was a certain part of the AC, he told me, that if it gets really hot, there could be a problem. So he came out and rechecked everything again and everything was fine. So far, the AC’s been working nice and cold.

We had an air conditioning problem in early June and American Home Shield was able to repair it quickly and I really was very happy with their response. Submitting a claim has always been very positive, quick, and no confusion. I had my information and it was pretty easy. The contractors sent are a local service and they're very good. They had called to let us know that because of the heatwave they were really behind. They wanted to make sure that we were okay and that nobody especially children or elderly were suffering. We're all old but nobody needed priority, so we were fine. We have two units and one was working so I told them not to worry about that. AHS got us somebody out there when they said they would. They let us know when they were coming and they did a very nice job, were very clean, and professional. I would definitely recommend them.

Last winter, we had an issue with one of our heaters. My wife submitted the claim with AHS online and got it set up, so it was easy. The contractor came and did a fine job. We’ve used AHS a few times and mostly, it was for simple stuff. If we’d have known what to do, we could fix it ourselves but most of the time, it's a service call and they fixed it. We’ve only had one time that we had a little bad experience a couple years ago regarding our water heater. AHS said they wouldn’t cover whatever it was but it had more to do with the contractor than AHS.

I called AHS to submit a claim instead of doing it online. To me, that was easier. Talking to the reps was fine but I usually wait about an hour. I wish there were more people I can talk to. The tech has been good. We were having plumbing problems and he fixed it.

Last night at 10:30 when I realized the air condition unit’s gone out, I submitted a claim online to AHS. It was really easy. I got an email back very quickly, and then this morning, I got a call from the service provider. And when I had a washing machine issue two weeks ago, I also submitted a claim to AHS, and the contractor Appliance Services was sent out. When they called me to set up the appointment, they told me that they were two weeks out with scheduling service calls. And if that was an issue for me, they would refer it back to the warranty company. And I really appreciated that. I said we're okay because it's still usable. So I waited two weeks for them to come out and I was really happy with that service call.

We called AHS at night and the guys who came to fix the AC were at my house at 10 o'clock in the morning. They made the appointment really quick and fixed everything right away. They were perfect.

American Home Shield replaced my washer which was the most recent claim that I had. They're hard to get on the phone though. The automated system is a mess. My wish is that when I dial a number, I would get an individual and not a recording that takes me about 30 minutes to get through. But once I get through, they're excellent and so are the technicians that they send. I'd recommend them.

My AC unit stopped cooling back in July. It is now August 17th, four service visits later and 6 hours of my time on hold trying to reach American Home Shield just to talk to a live person. The unit still doesn't work. Been waiting on American Home Shield and the service company (which is almost an hour away) to get it fixed. Then they tell me I have to pay almost $500.00 for parts not covered by the warranty after waiting a week to hear from them in regards to the repair. When I ask how much the warranty was covering they stated they could not give me that information. There has been no sense of urgency to repair the unit as I sit in my house with the temperature inside 92 degrees and while they sit in their air conditioned office saying "oh we're sorry!"

Garage door repair company was prompt, was able to determine what the issue was and got it fixed.

I recently filed a claim with American Home Shield for my furnace. Submitting the claim was easy. It's great that I can do it online. However, the gentleman that came out was not very courteous. He didn't want to do the job, and wrote up something in his report that wasn't true. Now, I cannot get my furnace fixed. I talked to AHS when I found out what was in his report, however, they told me there was nothing they could do about it because what he put in his report was final. Nothing was repaired, and I'm very disappointed with the way that they handle things.

Bravo American Home Shield!! The companies that have been assigned to me has been very professional and awesome to work with!! Each of my encounters have been seamless and resolved in a timely manner. The last company actually arrived early and the problem was resolved by the time I arrived home. The tech was just waiting for me to arrive to confirm everything was working perfectly!! All smiles here... again Bravo AHS!!

Sometimes I get technicians who are good and then other times I can tell that this is a new business venture for this contractor and he’s not done this. He might be a good plumber, but his everyday approach is lacking. I’m sure it’s hard for American Home Shield to get a whole lot of good companies to do what they’re wanting them to do for probably less. But as for my recent claim, the garage door works every bit as good after the repair.

My air conditioner is not doing well at all and when I called American Home Shield, they said that they needed two appraisals from different people. The first technician who came out said that it was all rusted and falling apart and maybe we need a new one. We then requested a second opinion and a technician from a different company said the same thing.

I’ve had very good luck with whoever’s come out here but it's hard to get a hold of AHS when submitting a claim which I recently did for my garbage disposal. That part is disappointing.

Submitting claims with AHS is pretty easy. I just go online and put in my information. Their contractors are just fine.

I've been having AC problems all summer since June so I submitted a claim online to AHS. Initially, one AC company came out three times, but within 30 days, the problem came back again. So they kept replacing parts. The second AC company came out two weeks ago. They went and dyed through the system to find out where the leak was. They said the evaporator core needed to be reconfigured. I didn’t understand why they had to reconfigure a unit that was 13 years old instead of replacing the unit.

My heat pump went out and I called American Home Shield. They got my information, put me up and then I got a callback later on that day that a guy was coming out. It worked out fine. He diagnosed the problem really well, but he had to order the part so I had to wait for it to come. It came, though, so that was fine. Before this heat pump, AHS send people for the garbage disposal and they fixed it. I didn’t have any problems. I paid my deductible and that was it.

I have loved American Home Shield for years. Have been very happy with them and recommended them to many people. That's why when we moved and bought our house and the seller asked if we wanted a policy, I said I want American Home Shield. We don't have many claims, but the first problem we had was with the air conditioning. I went online and put in a work order. I got a response that a company was going to be doing it and they were going to be here in a certain time and date. I went to Better Business Bureau online to check out the contractor company and they have an "F" rating. I contacted American Home Shield but it took about 45 minutes to be able to speak to someone, which was very aggravating. When I spoke to somebody and told her what I found, she said there was nothing she could do about that. And if the contractors didn't show up or if there was a problem with them, then I should call them back.

Our oven/microwave had gone out so we're in the process of trying to get it replaced. Their claim process was very easy. However, I'm a little frustrated that we were only given one option, that if we want to upgrade, we have to pay for it out of our own pocket and they'll just pay us back. I can understand we have to pay for the labor to put it in and they're just going to pay us for the unit. It's probably in the fine print somewhere that I didn't read. The first contractor that came out and diagnosed it was very good. Because we were thinking about remodeling a kitchen, we thought about just buying a unit and having it here but we'll just go with the replacement and get it done. Overall, our experience was fine and we're satisfied.

I tried calling AHS two different times for my air conditioning but I never got through to a live person. I eventually had to submit my claim on the web. The technicians have been good and everything's fixed so I'm happy. I'd always recommend their service to people.

I am surprised that this company AHS is rated as #1 now since their customer services is going downhill every day. Few years ago, the company handled claims professionally and using excellent reputable companies. However, since last year 2015 and this year the claims handling has been horrible and the contractors used have been with questionable Yelp reviews. I had a simple problem with the drainage motor for my dishwasher and placed a call to AHS whom assigned it to Magic Appliance Inc and after several days trying to get appointment the tech arrived late beyond the promised window of 9 AM - 1 PM and just collected my check and stated it is cheaper to ask AHS for a new one than him fixing it and left.

The contractor was on time. He did a complete job. He left no trace that he was there. Very friendly and helpful.

I look back the past 12 plus years as a AHS customer and realize how many times they came to my rescue. I travel a great deal for my work and it never fails when something breaks down, I'm usually out of town. No matter the issue, I could always count on AHS to take care of my needs for me and my family. I was also impressed with the caliber of experienced repair team members who show up to determine what is needed to get me up and running again. Thanks AHS for making my troubles go away in smooth process throughout the state and finish.

I was having some electrical issues in my son's room and in their bathroom. The electricity was going out sporadically and then sporadically coming back on so I submitted the claim online which was very easy and convenient, then a few hours later someone called to address the issue. We set up a mutual time that we could meet at the house. The electrician came out and replaced the light switch in there and then it worked for a day or so and then it stopped working again. So I had to call the electrician back again. He came back and replaced a panel in the breaker box. The repair was superior and it hasn’t had any issues since then.

When American Home Shield did the capacitor for our air conditioner, they were out quick because it was like 115 out here. They did a good job on that so I was really happy. However, I am disappointed with what happened with my washing machine. It took almost four weeks to get it fixed and I had to go to a laundromat once a week. It was expensive and a pain in the butt. AHS sent a guy out and then between AHS and his office, things got mixed up so I told AHS to order the parts instead of giving us the minimal money that we wanted because it wouldn't cover a new washer. But they never ordered the parts so we had to call back again and that's why it took so long.

I had one claim with American Home Shield for my air conditioning. Their contractors came and refilled my air conditioning unit with a freon Knock off. The air conditioning is already working, but there may be a slow leak and only time will tell if I'm gonna have the same problem next year. I had AHS on my prior house which went fine and now we're gonna come in for about six years. So far, we've had a positive experience and we are signing up with them again.

I filed a claim to American Home Shield to have something repaired. It was inconvenient to have it not working, that’s why I called them. They were very good and I've never had a bad experience with them.

Great service! On time, neat, respectful technician who did a super job getting my air condition fixed and in working order. Thank you!!!

The Sears contractor that came to my house was an angel in disguise... He treated my nagging Samsung dryer as if it was inside of his home. He was very meticulous in diagnosing the problem (something 3 other contractors could not do). This contractor's level of care and concern rated above any service I have ever received from AHS... He was a 5 star contractor and along a perfect gentleman.

On June 30th, I called about the ice dispenser and the shelves in the door of my Samsung refrigerator. On July 5th they sent out Apex Appliances (Virginia). He said he knew what part it needed, and he would call to finish the job. I'm not sure what he did, but now my ice maker doesn't work. It was at least making ice before.

Great job - would use you again if necessary. Thanks again.

I had a problem with my Air Conditioner Unit not cooling. American Home Shield provided me with contractor information and set up an appointment. The technician provided me with a courtesy call to let me know what time to expect him. The technician diagnosed the problem very quickly and corrected the problem. The technician also checked the thermostat inside and made sure it was operating properly.

American Home Shield kept me up to date via pertinent emails. Service was scheduled within 24 hours. The tech was prompt, courteous and knowledgeable. He knew what he was doing and performed his job efficiently. He cleaned up after the job was done.

As a real estate agent I have referred AHS to dozens of clients. I have purchased an AHS warranty for just about every buyer I've had. I myself have had an AHS warranty for many years and thankfully, like auto insurance, it's a great thing to have but hope you never need. I have needed to use it more times than I can count for my AC unit in our new home. Over the past 3 years I've had 4 or 5 calls to AHS about it and even had a company come out on my own for a second opinion. Last Summer the contractor begged AHS to replace the unit after they had spent more money in labor and parts than a new unit would have cost. AHS refused.

AHS subcontracted service provider said they showed up but did not, anyways, we paid the first $100 for the service fee. Later we cancelled their visit, yet AHS still charged us another $100 for the second visit. The contractor has never set foot inside our home. We are out $200. Very unfair, AHS can care less about their customers. Every time you call, you will be on hold for over an hour. They are hoping you will go away. Well we are, cancelling our service... Cannot be happier.

The contractor arrived within the time frame quoted and was very professional and friendly.

I purchased a home and got a home warranty plan from the buyers. As soon as I moved in that day, I noticed that the top of the water heater was leaking. So I called American Home Shield and it was taken care of right there. The contractor was clean and on time. I work in construction myself, so I know he wasn’t just walking around. He was doing his job and did great work. This is my first time using the warranty itself. It is something that I would probably look into extending as soon as my year is up because I'm impressed with the service.

For example 1: water heater. This is where I give ZERO stars and had a strong argument with Wife to cancel completely. AHS continued to refuse to service or replace the funny-sounding, increasingly aging water heater. Each time we pay $75 (Service visit) for a look, they say "just wait". OK, we waited! Now the water heater has leaked over the weekend (trip to Payson, we return to find house full of water) and caused $20,000 in damage to the flooring, cabinets, walls, and of course... and then we have no hot water for 10 days, waiting for AHS to get the thing taken care of, charging us to remove it, dispose of it, etc.

It's great having American Home Shield. We've had two issues since we've had them - one was with our ice maker last year and another with our air conditioner recently. I submitted a claim through their website and then they called me. It was easy and I appreciated it because it was a hot day and we wanted the air conditioner fixed quickly. It was a simple Freon thing and the gentleman came out quickly and took care of it. It runs great now. We couldn't be more pleased.

I'm very disappointed with American Home Shield. Back in June, I called because I was getting my dishwasher and my icemaker serviced. The icemaker is not working. And I’ve had six visits from Sears and six different technicians that came out. Each time the technician that comes out after the last technician, there is no record of the last technician that came out. They ordered a part on several occasions that was mailed to my house. Then a new technician would come in and put the part on and saying, “That should fix the problem.” But the problem isn’t fixed. I called in, but they’re very hard to get in contact with. Their automated system is terrible and the wait time is just ridiculous. I stood on the phone for a long time before I can even speak to somebody.

I submitted a claim to AHS for my air conditioner. It leaked because I needed a new pan up there. I don't know where it goes but it catches water. They put a new one and two young men that fit it in put it in quickly. I was going out of town so I thought I had everything fixed. When I got home, it had leaked through my ceiling and the ceiling tiles were loose and the carpet was wet, and I am very unhappy with them. I had to put a call in, and it cost me $1,050 and they paid $400.

I just wrote a detailed review & for some reason failed to send. So I am writing this before filing complaints with the BBB against American Home Shield & AirMedics Air Conditioning. I have been on the phone leaving messages & talking to customer service for several weeks. Was quoted a price of $600 for freon after two trips by AirMedic to find the leak. Took several calls to AHS & messages left by them to finally get the defected coil ordered. I was promised return phone calls from AHS which I never received. I finally talked to someone at AirMedic and was told they finally ordered the coil & the freon cost could be anywhere from $440 to $660 plus a $125 permit fee & $60 disposal fee. The cost could now go as high as $845. Called AHS again & another return call promised.

We have utilized your services before on a property we had in Saginaw, TX. Our experience from the past was always efficient and positive service. This assisted us in choosing you for our Home Warranty choice in our new property in Shawnee, OK. Our first experience here in our new home, required our HVAC system to be serviced. The vendor contractor you choose did such an efficient job that we purchased an outside Spring/Fall MX plan with them. We found this to be a life saver on our home in Saginaw, TX as we had done the same there.

Communication with the contractor was great for scheduling and calling when they were on their way from the previous job. Always courteous and quick to address the problem.

My most recent experience has to be when I had my AC repaired. I had many contractors come out and work on the unit, but the last one that came out not only solved my problem but listened and explained to me what the problem was, and since he fixed it, my system has been problem free. I thank you guys for listening to the customer and putting our needs first.

I had to deal with American Home Shield several times in the past always with some disappointment. After selling and buying new home I was being pushed to deal with this company once again (did not get a choice but was being forced to make business with American Home Shield). My recent experience with American Home Shield just ensure me to never, ever do business with them and take all the necessary steps to let everyone know who American Home Shield really is.

Great services, great customer service, and hassle-free. Would absolutely recommend this company to friends and family! This has been the easiest non-stressful company and customer service I have worked with in a long time!!!!

HVAC Condensate line leaking under furnace and the floor below - The gentlemen was on time, polite, knew the equipment he was working on and tested it with us present.

I am absolutely unhappy with AHS because first of all, it takes 30 minutes to get a representative on the phone. All I do is dial the phone number and let my phone sit on the table. When I pick up the phone, it tells me how long I've had to wait. It's always been a timed period and this last time, we needed 27 minutes to get through. I view AHS as my vendor for they're the ones I pay. They in turn go out and hire other people to perform the work that was agreed upon. So those people are not my employees, American Home Shield is.

My air conditioner quit cooling so I filed a claim to have someone come out to replace a coil and put new freon in it. When I submitted a claim, the people over at AHS were always more than helpful. They're pretty quick on getting a technician out and repairing it correctly. I never had any problems. The contractors were courteous, prompt, giving me a time when they'd be here. The unit has been working perfectly after the repair. AHS is a godsend and I'm so glad I had them. Home repairs can be really expensive and all I had to do is pay a $75 service fee and they fixed the rest of it for no cost. And the monthly premiums, I paid $50 something a month. I thought that was very reasonable for everything they were covering in my home.

I've been an American Home Shield user for more than 20 years. One of our system's air conditioning unit was suspected to be leaking and the contractor called within two hours after I submitted the claim online. The contractor was a company that has candidly come out to my house before and the same technician who had helped me before so I'm comfortable with him. They've always proven to be on time and reasonable in their diagnosis and suggestions. It turned out that what they came out to do was not the issue I suspected but they showed me why it was normal for the time of the year and the kind of equipment I had.

I filed a claim with American Home Shield to fix toilets which were leaking. Everything was really good. The only thing is I would love to see them work on their online presence. Like in this case, we had them come out to work on two toilets, and there's actually no way to do that online. Leaking toilets is not an option you can put and they don't give you a spot where you can type in what the issue is online. Their online website could be a little better but once you get someone on the phone, it's fine.

Technician, was on time. I did not have any problem. Everything was perfect. Thank you.

I put in an order for my refrigerator and air conditioner. I have two air conditioners and American Home Shield said the second one wasn’t covered, but it was covered. I was told that when it was time to renew my contract, I had to add it, which I did and it was already there. So I ended up having to get a new air conditioner and because I called in someone outside to service it, I cancelled the coverage. I had to pay and AHS was going to reimburse me for the $100 because of the discrepancy that I had with the air conditioner, but I haven't received it. I’ve been waiting on a refund for the last three months.

We have had AHS since Oct. of 2015. In that time, we have had to call for service with our AC units 4 times. We have poured over $800 of Freon into the two systems and had various other items that got "fixed" so that our units would be working properly. Both of our units continue to have issues and freeze up, which causes them to stop working. Friday was the last time that we had this issue. This was a follow up to the first issue that we had back in December where the condenser had frozen and backed up into the duct work.

I forgot to clean the filter so the HVAC system wasn't cooling right. The reps of AHS answer the phone quickly and they’re really nice. They usually have someone out the next day. The HVAC system is working great now. I submitted a lot of claims this year because I got an HUD home and AHS has been great. I wished I’ve gotten it when we bought the home because they could’ve paid that $5,000 for the new system, but we got them too late so we’re out $5,000. We’ve been waiting for the stove, microwave, and washer and dryer to go so they can replace them too.

Something under my sink fell apart so I had someone come here to check for a water leak. Something got dislodged and the technician screwed it back. He was very good and got the issue fixed. However, American Home Shield is expensive because I have to pay the co-pay for somebody to come here. I may not go back and sign up with them.

My last claim with American Home Shield was my hot water heater. I had an air conditioner problem before that, and the contractors were up there looking and said that the hot water heater was sitting in a pan of water and probably needed replacing. Lone Star was the company that came out and they were great. They even gave me their cellphone number in case that there was a big problem after they put the new one in. I could call them right away and they'd come right back. Everything has been good ever since. An inspector just has to come back to make sure things are at code and they have to haul away the old water heater.

I had a 5 years old water heater which started to leak about a month ago. I made a service request with Home Shield and they sent a technician from ON TIME PLUMBING COMPANY. The technician suggested that the water heater needs to be changed. Home Shield warranty covered the cost of water heater but the technician who they sent to my house charged me $850 for installation + $75 service fee the total of $925 which I think was a lot but that is not the issue. The problem is that the water heater still leaking and whenever I call to Home Shield for service request for the same issue they refuse to send the technician to fix the problem.

I contacted American Home Shield about my broken dishwasher on July 29th. It is now August 12th and it's still not repaired. Bay to Bay came out on August 2nd and said they had to order a part. Well they came back on August 10th and guess what? Wrong Part!!! So now we are waiting for the correct part to arrive. Of course they didn't overnight the part to make it convenient for the customer, cause we should be punished for someone else's mistake! No accountability for these companies nowadays. So who knows how long this will take and I've already paid the $100.00 deductible. Not satisfied at all. I couldn't imagine if my air conditioner refrigerator went out. Think twice before falling for this terrible home insurance company. Unless they make this right I will be dropping this coverage.

I had AHS come for appliances that weren't working right. One, in particular, is my dishwasher and they've never been able to find the problem but they haven't offered to replace it. It's a noise problem and they said they don't handle noise, but they've sent three different people out. I'm not too happy about that. I can't put up with this, this dishwasher for way too long. We also had to get them for a hot water heater and that worked well but it's some of the people who contract with them, I end up spending more than I thought I should have.

I have dropped American Home Shield. We called them out recently because the clothes dryer wasn’t drying. We paid $100 for the guy to check it out which took him 5 minutes. He said that it wasn't the dryer but the vent which is not part of the contract so we had to have somebody else come out to clean the vent. So it’s costing us more money than we had expected and we thought it would be from stem to stern, but that’s not the case. We did a couple of those kinds of things and we got the same kind of results. We still had to shell out money for extra services, that somebody else had to solve the problem. The last guy we talked to, we told him we had another problem with our ice maker on the refrigerator and he said that he thought it's not covered. So we felt that this is not the plan for us.

I had called American Home Shield because my air conditioner went out. When the repairman came, he pulled a connector out but the connector box started a fire. So he had called an electrician to come and repair that. It was kind of weird especially that I was all the way across the country when that happened. The electrician got in touch with me and he was ready to come out right then since it was an electrical issue. I told him I’m going to have him wait the next day because I was not in the state and I have to get somebody to open my house. So he called the next day to set up the time for that day. He was right on it. The performance since the repair has been fine plus I have an air conditioner to use. AHS has been responsive and easy to contact. They also contacted me about the service provider I haven't paid.