American Home Shield Reviews

I've had American Home Shield for the last three or four years and I've only used one claim. It was for the washing machine and I submitted the claim over the phone. Dealing with the rep was good and they were pretty friendly. Then, the contractor that came was pretty professional, on time and good. They came in and it was very quick. They knew exactly what the problem was, they fixed it and left. It's been good since then and I haven't had any problems with it. I also hired them back to clean the ditch on the dryer.

American Home Shield has been excellent. I’ve never had a problem submitting a claim. I had this company many years ago in Georgia and Ocean City, Maryland and I've never been disappointed. There was one time that they sent a bad person but they corrected it. I recently submitted a claim for the furnace, which was not working. The lady who runs this plumbing and heating company came right in. Her men spent three hours repairing the furnace. They ran to get a part from Home Depot, came right back, and repaired it. They set the thermostat, and it’s been fine ever since.

I submit my claims to American Home Shield either on the phone or online depending on where I am and whether I have my contract number available immediately for me, though I prefer to call on the phone because then I know I'm talking to somebody and not a piece of automation. The representatives are usually very helpful and it's very good when the technician shows up. I had a plumbing issue at my condominium and it was a leaky valve. A technician came in, replaced the hot and cold water valves under the same sink in our bathroom. It was done and the plumber left in 30 minutes. The repair was completed, was perfect and fantastic. It was one of the best service calls I've had with Total Air and Polar Plumbing. I wrote a letter last year complaining about Total Air and their lack of responsiveness, but since their recent visit, that seems to have been cured. I also recommended AHS several times.

The new boiler was not heating the west side of the second floor of my home. I called American Home Shield, they opened up the ticket, and I had someone in my house a few hours later. The contractors were both from the same company in Clifton, and both were very knowledgeable and resolved the issue in a timely fashion. Since the repair, my home is still heated. Everything's still working after a snowstorm that we had up here. It was a very efficient experience and the claims process of AHS is excellent. When I've called, the reps have always been very pleasant. The contractors that they select are excellent, adequate, and very considerate of my time.

AHS had a plumber do a repair on my gas hot water heater. He replaced the gas valve and the water heater started to work fine but a few days later, I went down to my basement for something else and noticed that there was a lot of water in the pan underneath my water tank. I learned when American Home Shield replaced one about seven years ago that a water tank should be put into a plastic container and then that container be placed into a floor drain. And since it was no big deal -- it cost me $35 to do, so I did it. It saved me this time from having my whole cellar flooded. Since the repair, it's been excellent.

Submitting a claim to American Home Shield was a relatively easy process. Apart from the fact that I have to make a call, it was seamless and good. The technician that they sent out to my home has been also good. He took care of the problem. He's also very courteous and very honest. I had to call him out twice because American Home Shield has a maximum that they'll cover for. So the technician that was sent down on behalf of American Home Shield didn't want to just start fixing parts before he knew what the actual problem was. He came back a second time two days later to fix the actual problem once we identified it. I was happy with that.

The last couple of times we submitted a claim with American Home Shield were more difficult because they took the option for oil heat off the list. So I called them and submitted the claim over the phone. I told the rep what our problem was and they were friendly and courteous. Some reps were more knowledgeable than others but the rep I talked to was knowledgeable enough to get us what we needed.

I submitted an online claim for a water heater issue to American Home Shield. After receiving some follow-up emails, I received a call directly from the vendor who was scheduling an appointment to come out to my house. The process of submitting a claim was convenient as I didn't have to call American Home Shield. As soon as I had a claim number, I was able to log into my account, submit everything online and speak directly to the assigned repair company.

I've had American Home Shield for five years now. At first, I would call in to submit a claim, but lately, I do it all online and don't have to worry about it. Recently, there was a leak at the bottom of the garbage disposal so I submitted a claim online. It was super easy. The contractors sent by American Home Shield were all delightful, wonderful and very helpful. On all of the repairs ever, everything has worked like it supposed to. It has been delightful.

I filed a claim with AHS online and got a technician out three days later. He didn't look quite experienced. It took him about one and a half hour to figure out the problem. And he came half an hour late, too, and I had an appointment so I was a bit on edge. I had to call in AHS to see where he is, and the guy on the phone was very nice and managed to get ahold of the company and the guy that was coming to my house. He told me that the technician's gonna come late and that he'll contact me. That's when the technician called me to say that he'll be late. When he arrived, he didn't even apologize.

We recently utilized American Home Shield. The claims process was very straightforward. The local partner called within a few days as specified. They came out, arrived on time, and did a professional job. They couldn't find exactly the problem that was being encountered because the symptom wasn't showing itself right when the technician came. But he handled himself in a very solidly professional manner. We're quite satisfied with what they were doing. As for the overall value, we're not entirely sure we're going to renew. But it's been a reasonable service.

I had a water leak up under my kitchen sink. I submitted a claim with American Home Shield and the claim representatives were fine. Everything went well. They called and said that they submitted the request and that company would be calling. And within maybe 30 minutes to an hour they did call. The contractors were fine. But they had to come out a couple of times.

I've made a request once on the phone for a plumbing issue and American Home Shield contacted the repairman. It has been taken care of quickly. Recently, my water heater was leaking and I posted the claim online. The contractor came out, inspected the water heater and said we needed a new one. Within a few days, the new one was installed. It was smooth and they handed us all the paperwork. So far, my experience with AHS has been good and they are very useful.

My pool pump stopped working and AHS has a really good process. I called them, they put a ticket in, and sent somebody out. The contractor was super friendly, professional, and knowledgeable. He fixed the pump, and now it's working perfectly. He even gave me more floaters for my pool other than what he was coming out for. However, there's a little hiccup in submitting the claim. I usually submit my claim for two separate things for them to look at, and I was told there would be one service fee. I even called back to verify that it was one service fee because I got an email that said it wasn't. And their rep said that she regrouped it together. But other than that, it was a quick, easy, and professional experience.

It's pretty easy to submit claims to American Home Shield online. It's very straight-forward and they were pretty good in calling me if I had any additional questions. But there were multiple times where the vendors that they picked didn't respond even if I left them multiple messages. I've noticed it more only in the East Coast because I've had AHS when I was in the Mid-West and they were much better. I contacted them about it and they said they were having trouble with the vendors out there. It's a small town and most of them are mom and pop shops so they don't really want to work with the warranty company. It really is not in American Home Shield's control.

My recent service call with American Home Shield was for my InSinkErator in my kitchen sink. I was definitely not satisfied with that because the person who came did not do the job completely while I told him that there's a leak going on but he refused to even accept it. Then the leak really happened after that and then I had to call them again. All the people who are coming in to make the service call were really doing it for the sake of just coming there, getting done, doing a quick fix to it and hoping that the problem doesn't come back. I've also had this issue even with my dishwasher. They refused to replace it or they don't know what they are doing.

American Home Shield works with our local banker and that was the only home warranty provider that they had. I used them only once and it was the day before our warranty expired. Their claims process was easy and quick.

I had a claim with American Home Shield for a dishwasher. They got us connected with somebody from Sears, and their guy did a good job. He didn't have one of the parts which he would normally carry with the gasket. So, he came back for a second visit to install the gasket and it worked out just fine and then, we got the receipt. The technician coming out and taking care of business and the claim with AHS was pretty smooth.

Submitting a claim with American Home Shield is very easy. I had a plumbing problem and the contractor came and did a great job on the repair. He was very professional. AHS did what we required.

I filed a claim for my hot water tank, and it was a bad experience. I almost cancelled my service. The person who came out went back and forth with his decision on what he's going to do. Then he referred me to somebody else. That was on day three, and it was just too long. And there was nothing wrong with my hot water tank when the guy came out. I went through retention and they ended up working everything out for me. It was excellent and the guy wanted to help me in everything. But American Home Shield is not consistent with their customer service. It's actually horrible. Also, the vendors that they use try to make extra money on the side. When I got my pump on my pool, the guy said, "I could just replace all the parts or I can give you a new pump." I told them that we'll get a new pump, and he said that would be an additional $60. But the pump is covered by American Home Shield.

My microwave was running but not heating and when I turn on the electronic ignition of our cooktop, it sparks. And when I turn it off, the sound is supposed to be off too but it's always on. One gentleman from American Shield's office said I can order one service to solve these two problems so I took this advantage. I ordered then one guy came in and tried to fix the appliances. He was very responsible but he couldn't do it and said that he needed to order parts for both problems and that he will return in about a week.

I recently called AHS to have a faucet fixed, but didn't find out until after they had sent the technician, he had done the diagnosis and I had paid him, that they weren't covering me for faucets. I've been a customer for several years and at some point, my contract changed but I wasn't notified. And it was very upsetting that when I made the call, the rep I spoke to didn't know that I wasn't covered. They said they had sent me a different contract. I remember talking to someone when I renewed my contract and asking them if anything changed, and I was told nothing but the amount. I had so many claims last year that they were going to charge me a higher amount, but everything else in the contract is the same, and that turned out to be not true. The sales and service processes don't connect as efficiently as they should.

I love American Home Shield's program and I'm happy with the service. Most of the contractors are very pleasant and I get what I pay for. They do very good work, especially the plumber who is awesome. The pool heater people are always very good, too. They call us and come every year and try to get it up and running. I'm sure I’ll see them in the summer.

My ice machine in my freezer and my dishwasher buttons got broken. I had never used a home insurance service in my life and had never used AHS before so I didn’t know it was supposed to be one claim. I thought that I needed to pay for two separate services so it never crossed my mind to not put them in separately. I reported them a couple of hours apart. They assigned me one service and the vendor never called me in the proper timeframe. So I called American Home Shield and waited a ridiculous amount of time. I figured I’d contact them by e-mail and so finally, the first vendor came and the person who came to service was wonderful. He was fast, efficient, and really nice.

I submitted a claim for my refrigerator last week because it had ice built up at the back, and submitting it online was very easy. However, there was an issue with the phone number of the company that was outsourced to fix the problem, so I had to call them two days later. They came out on Monday this week to check out the issue, but they're still going back and forth with American Home Shield on the parts that they want to install, so the issue isn't resolved yet. I called the appliance company today to inquire what was going on and I haven't heard back from them yet. So, overall American Home Shield was not good.

Whenever I call American Home Shield, they usually are able to get somebody here really fast. It's not as smooth always as I'd like it to be but it really does help to get somebody out and diagnose the problem as fast as they can. But sometimes, it takes a little bit longer than it needs. But they do fix my issues and for the most part, they have reputable people. I'm pleased with their service. Their contractors are very friendly and very knowledgeable. Unfortunately, with the hot water heater, they sent a plumber but my geothermal system was attached to it and the plumber didn't do that. AHS was able to tell me though that I could find somebody on my own and then they would reimburse it. So, it all worked out.

We had a leaking pipe in our basement. I submitted the claim online and the process was quick and easy. The company called us within an hour and asked if they could come out on that weekend. They did and they did exactly what I was hoping they would do. It was perfect. What happened was there was a tiny pinhole leak in our copper plating. The copper plates needed to be replaced so I was concerned that the company would just gonna solder it over to keep it from leaking. But when the technician came, we explained what had been happening to him and without any further discussion, they replaced a good fourth of the copper plates with a PVC pipe. So that wasn't just a temporary fix, it’s the real deal. It was just $75 which would have been at least $400. American Home Shield has often saved us hundreds of dollars that would have been a huge headache.

My water heater kept turning off so I called American Home Shield and presented my claim to them. They had a different company give me call and sent me an email of who would be contacting me first. The people contacted me in less than 20 minutes and said they could come out the next day but due to my availability with working they came the next week. They found out that they couldn't fix the problem right then and there and that they would have to order the product to fix it, so that's what they did. They ordered it, it came back a week later, and the contractor came back. I paid $75 the first time he came and then he fixed the problem when he came back. Everything was okay and I didn't have to pay again. He did a great job. Everything's working fine with no problems at all since the repair. I was surprised they were responsive.

I selected highest plan from AHS considering I will get full protection and peace of mind. My first ticket raised is still not solved after one month. Instead AHS is asking money for each visit of different vendor for same ticket. And there is NO TIME LIMIT to close ticket. One month back when I had first issue and logged service request, it was good experience as I get mail of acknowledging request immediately. I logged complaint for appliance issue. They assigned a vendor company to do the service. Vendor company gave me appointment after 6 days to visit my house. They have no other time available so I must had to wait for 6 days.

I have had American Home Shield for a while and I recently bought Choice. I used them once and they delayed everything. It took three days so I dropped them right after what I called them for. It wasn’t like when I call American Home Shield where everything’s done quickly so I decided to stick with AHS. When I had a problem with my water heater, the guy who came in said he can’t fix it so AHS replaced it. I like AHS and I‘ll probably keep them for now. It was a very good experience with them.

We contacted American Home Shield because our hot water heater went out on us, and a contractor got back to me within the next two days. The first company they sent us was sucky, so we ended up having to look around and try to find someone else. We went back to American Home Shield as my wife’s decision. I wanted to go with someone else, and we asked for another one.

I submitted two separate claims with American Home Shield for the dishwasher and the water heater. The claim process was very easy. I just called them, gave them my number and told them what was broken, and they sent somebody out. It was dependent on the contractor's schedule but they come out usually within a week. The contractors were all really cool, friendly, knowledgeable, and helpful. Everything is working. In fact, everything's been positive so far, so that's good.

My water dispenser on my refrigerator wasn't working properly and so I made a claim online with American Home Shield. I got an appointment for the following day and it was emailed to me within minutes. Their contractor spent quite a bit of time though because the water line was frozen. When he got that sorted out, we tested the dispenser and it was dripping, so the whole unit needed to be replaced. He had scheduled appointments through the day but he had someone from Sears drop off the parts and told me that he would come back in the evening when he was done with all his appointments and would call me when he was on his way, and he did. He came back and fixed it and I haven't had a problem since. I'm happy I bought the warranty from American Home Shield. It's worth every penny.

First 35 years good service, last 10 years it was awful. The past 14 times I have had to contact them has been progressively worse. First of all it is nearly impossible to get through to them by telephone or email or online. Wanting it in writing, my emails do not go through, are rejected. By phone one must listen to a long advertisement then engage in an automated Q&A session.

I contacted AHS approximately 4 weeks ago regarding my Whirlpool washer (10 years old). The washer was working fine with the exception the clothes were not completely spun dry. Prestige Appliance was the first contractor to diagnosis the washer. Due to my schedule and the contractor's schedule it was hard to schedule an appointment. However, he finally showed up on a Saturday, although this is not a normal work day for him. The contractor provided me with a handwritten diagnosis... In short the machine could be repaired. The contractor stated he would submit the diagnosis on the following week.

The claim process was pretty easy. But the company that works with American Home Shield can be a little difficult with trying to take the call and work through the process of getting the repair. The last representative that I dealt with wasn’t courteous. The situation was that the person in the property had a young child and the place needed heat. And they couldn’t service it that night but they said, “If it's an emergency, you got to cancel the order and call us back.” He wanted me to do an expedited order. I believe he was saying that it should be in the policy of emergency situations, but I was never informed of that by the company.

I called AHS and went through the prompt, and set up for a repair for my dryer. I was given the days that were available for repair to come out. The contractor was really nice. I asked what was going on, he knew what it was and he went through with it then he cleaned. I would recommend them.

I submitted a claim with American Home Shield for a dishwasher. We were trying to find a vendor to come out and the rep said it’s going to take a little bit. And then they called me when they had a vendor available. After I looked up who that person was, I called them back and asked if they could find another vendor because I had read all the reviews about this vendor and they were not good. The rep said they couldn’t do that so we went ahead and used them.

American Home Shield has been great in getting stuff done but we're still having issues on our washer. We have no real difficulties in submitting a claim aside from us being able to get to where our property is, but that's not because of them. They work with us on the scheduling so it's good. Everything's doing well after the repair work has been done. It's a worthwhile coverage.

American Home Shield was replacing my gas oven range but they were offering me something that I didn't feel was comparable. Moreover, they weren't listening to what I had to say and so I decided to purchase outside on my own. They told me I could just take pictures of my receipt then email it to them. And so, I submitted my claim today. Also, my interactions with their contractor haven't been very smooth. They tell you they're calling you and then they don't call. Also, I couldn't call them because I kept getting bounced back. Then, someone actually talks for the first time ever in years of using them. She was very helpful on the phone to give me her personal email address. Still, it was a drawn out process and I had no working oven for a very long time. It was ridiculous because I gave American Home Shield a lot of money for a lot of hassle. They are overrated.

I recently submitted a claim with American Home Shield and it went good. The contractor came and did my doorbell. The lady replaced the two parts that were messed up. Now my doorbell is ringing right. The sensors on my garage door opener were also going off and the wheels were off balance. They replaced the sensors but I had to pay for the wheel. Now my garage is going up and down by itself without me holding it, so that’s good.

On December 20th, I had put in a claim to American Home Shield for a fan above my stove that was non-functioning. I've called them 12 times and every time I called, I had to explain the same thing over and over again. They also sent me to purchasing and I got to explain everything to them. I was told to call Whirlpool to have them come out and pick up the unit and bring a new one. So, Whirlpool came out here and said they don't take the fan back. They thought they were coming out to pick up an appliance, and they were going to charge me a service fee for that. And then, American Home Shield called and said that they'll get rid of that and order a fan.

The claim was for my dryer not working. It was not so much with American Home Shield that I had a problem. But they set me up with Sears to come do the work and that was a fiasco because Sears never showed up. Every time I call Sears direct and talk to them they were bland to me and they gave me a different story. So I finally called AHS back. They got me lined up with someone else which worked out very good. The contractor was very helpful and friendly. He was able to get to my problem and got it taken care of. Also, his performance in repairs was great. So, I was very satisfied with him.

We had a plumbing issue where our hot water wasn't working in the shower. I put in a ticket online with American Home Shield and within less than two days, we got someone out at the house and they fixed it. The contractor showed up at the time that they said they would. However, they had to come back because they needed a piece to fix it but they came back at a reasonable time. They were very professional and cleaned up after themselves. They were very thorough and told me exactly what they're gonna do. It's been a great experience so far. I recommend American Home Shield to a few people.

The most recent claim with American Home Shield was for a dishwasher. The spring that holds the door so that it goes up easily and closes popped off. So, the door was like a deadweight. You can lift it but you'd be surprised how heavy that door is without the spring. I submitted the claim online and scheduled it which was very easy. But it took the contractor maybe a week or longer before they got to me. It was really concerning because when I looked up the company, Google showed them as out of business. They obviously weren't out of business but they also obviously didn't give a ** about getting into 21st Century and update their information in Google for anybody else that might want to find them. So, right off the bat, I was a little like, "Hmm."

I had some problem submitting a claim to AHS, but other than that, it was okay. The most recent claim I made was for the bathroom piping. The guy came out and he said he wasn't going to do anything unless it was leaking. But the reps and techs have been good. All in all, I was satisfied with my experience.

My most recent experience was very good. I had some electrical work done. I put in an online claim and then I had a couple of different things that I needed fixed. Then the person called me and I walked him through on the phone and he came and he fixed them all. He was very good, polite, clean and was knowledgeable. So it was very positive. But I have had some experiences that were not as good. It all depends on the service that you’re trying to get done and the contractor that you are working with.

I found a leak under the sink. It was in the evening, so I called AHS and left a message. They called me back and the gentleman came. We've had the same person a couple of times. He knew exactly what to do and was very professional. He cleaned everything up and I was very satisfied. I’ve always been happy with American Home Shield and I would gladly recommend them.

I called AHS for a plumbing service and they got people to come out and work on the pressure valve on the same day. I got rid of the first tech that came out as he told me he was coming back in an hour and I didn't see him in three hours, but a new tech was sent on the same day. The claims process was pretty fast and easy. The customer service was pretty good too. I couldn't get them before and would be on the phone for an hour, but now they changed and I only have to wait five minutes or so to talk to somebody.

There was an issue with our garbage disposal so we set up a claim online. American Home Shield reached out to a local plumbing company who then contacted us to set up an appointment. I got an e-mail from American Home Shield almost the same day that the company would be calling us in a couple of days. The first contractor wasn't the most helpful so AHS ended up having to send out a second contractor a couple of days later who ultimately diagnosed and repaired the problem that we had with the disposal. Although there was a hiccup at the beginning, AHS did right by us and had someone else come out and and leave us satisfied. My wife and I are very pleased that they were professional about it and it worked out nicely.

Generally, I call American Home Shield when submitting a claim and it's always been fine. A lot of times it's electronic and I just go with the prompts then I leave a message. It's nice to talk to a person but it works and I totally understand. The most recent claim I had was when the garage door opener was having issues. Based on the symptoms it was doing, it looked like it could be a logic board problem. That's also what I've read a lot on the internet. Then that didn't seem to be it because it would do it again but it was intermittent, it wouldn't do it every day. It drives me nuts. It's like trying to find a roof leak when the water is coming in your family room and you release in a relief like 20 feet away.

The door hinge had broken on the washing machine and we submitted a claim online to American Home Shield. Then they picked a contractor who called me and came and I paid him the $100 deductible. I read all the terms and conditions, which if there’s a part that’s needed and he doesn’t have it then they will come back once the it is in and install it. And there will be no additional payments. It sounded very fair to me when I first signed up. So it turned out that he didn’t have the part. He said that he would order the part and for us to call the contractor when it was delivered. They ordered the part promptly and about three days later the part came in so I called them. They said, “Well, he can come in about 10 to 15 days.” We didn’t have the use of the washing machine so I said, “You can’t come any sooner?” They said that they were very booked up.

American Home Shield did the tub valve that was leaking down through the handle and there was one time it wasn’t flushing well, so they fixed that. They cleaned it out and replaced some parts. They also did a faucet repair and did an excellent job. I submitted my claims by phone and the reps took my information down and called the contractor. The contractor set up the date with us and came out as soon as we gave him a time when we were going to be here. He was courteous and professional. He did a very neat job and didn't leave any water trace behind on the floor. All in all, I'm happy with my experience with AHS and I would definitely recommend them to a friend.

The garbage disposal was leaking and we called American Home Shield to file a claim. The contractor they sent was good. The repair was perfect and it was short easy and done.

We've had American Home Shield for about 18 years since we lived in the south. My experience submitting a claim wasn't great. I filed a claim last year for the water heater and they sent me a person who could not replace the water heater I have. They said they'd have to take down a wall then reconstruct and I have to pay for all that, or they'll get me one that's much, much smaller. They also said that the kind of water heater I have isn't being made anymore. I refused and told them I wanted the same thing as my water heater since it's what I'm supposed to get or similar.

Submitting a claim with American Home Shield is extremely easy and I happen to love American Home Shield. I have anxiety because people I know tell me that they put a lot of claims in and then they canceled. I don't ever want to be canceled and that scares me because I'm a widow so I'm doing things on my own and there are certain things I can't do. I am a freelance hairdresser so I see a lot of people and I always say how much I love American Home Shield. I've never had issues and everybody has been so nice. They do everything they say they're going to do and people do get right back in touch with me when they say they would be.

Our oven's igniter wouldn't light and when we looked at it, it turned out that a pan was making contact with it so it didn't work. The door was broken too. American Home Shield fixed both issues and they did well. Their guy came exactly when he said he would within the timeframe, he was friendly, and he did what he had to do. However, scheduling was hard because a lot of the companies can't come on weekends. We were able to work it out during the week but it was very hard for us to have people come during the week because we work Monday to Friday. Other than that, it went fine.

American Home Shield has always been prompt when I submit a claim. If I call tonight, they'd say someone would contact me before 9 p.m., which they did. Then, they set an appointment for the next day between 8:00 and 10:00. They were actually here as they said, took care of the matter, and were in and out in no time. Everything was accurate just as they said it would be. The reps were very friendly, professional, and on point. I'm really satisfied with them. I have recommended them to a few family members already.

So far, my experience with AHS has been good. My most recent claim was when the microwave stopped working. The contractor came out and fixed the one part but needed to order another part before it'll be completed and we're waiting on that right now.

My sister-in-law who lives in Philadelphia told me about American Home Shield. She said, "Since you bought the house, you really need to get this. It's good to have." We're very happy with it. It's reasonably priced, every month we only pay $52. AHS is an excellent program for homeowners because you don't realize that some of the little things could go wrong. It gives extra peace of mind when you have a home.

I had someone fix the dishwasher for my most recent claim with American Home Shield and it was nice. It did not bother me that the guy had to make several trips in order to get to the conclusion because he made an appointment and he showed up. I understand that maybe he was not going to get it right the first time -- he had to replace different parts. But at least he came when he called and told me he was coming. I’ve had other experiences where I waited two or three weeks in the middle of the winter with no heat. He asked for a rating after he left and I gave him 5 stars.

There was an issue with the icemaker in my refrigerator and my dryer wasn’t turning on. I then submitted a claim with American Home Shield, and it was very easy. I went online and I made the appointment and I got a phone call from the company that was going to come fix it. The people I spoke to were very courteous and friendly. The people who came out were very nice and friendly, too. They came here quickly and did an excellent job. They fixed everything in one day and it only cost me $100 to get the two items fixed at the same time. Overall, my experience was wonderful. I really find the warranty very beneficial so far, and I highly recommend it.

We recently had a very bad leak in our basement and our water heater wasn’t working too so I called American Home Shield for them to send somebody to come and look at everything. The contractor couldn’t find anything wrong with the water heater, so they just tested it. I’m still having issues but AHS won’t do anything about it because the water maintained its heat and stood hot for 18 minutes when the contractor tested it. But that was with the hot water running. I can’t turn the cold water on or else it will be ice cold.

My house is old and I was recommended by my coworker to American Home Shield. She’s very happy with their service. I signed up and during the first year, it was a great experience. I repaired a lot of things in my house and if I had any problem with one company, AHS would immediately send someone from another company. I continued the second year with them and so far, it's been good. It’s always easy making a claim to American Home Shield and everybody is very supportive and answers questions. However, it’s very difficult to reach them and if I don’t call very early, I have to be on hold for a long time until an operator picks up the phone. There are sometimes a few problems with that. Otherwise, I would definitely recommend American Home Shield.

I normally submit claims online with American Home Shield because it's very difficult to get a person on the phone. It is easy, simple and everything is there. The most recent claim was related to water heater replacement. I called in and someone came the next day. The contractor was a nice guy. He diagnosed it, explained the problem to me and recommended it to be replaced. Then, he said he will call AHS and get their approval. The only thing is in the replacement process, the warranty covers only the water heater itself but not the accelerators so they don't cover its cost of $100. We had to pay for disposing of the old water heater which cost about $80, then $75 for the talent and $360 for when the guy came to replace it. I did not like that because there are so many exclusions but we had to pay anyway as per contract.

American Home Shield is a great company. I noticed our range cooktop's pilot was staying on so I had them come out. I'm happy the guys that came out had pretty decent service. I renewed the contract this year because I had a good experience last year.

I have been a AHS customer for many years. They talked me into getting the upgraded service which was more money and you can pick 10 things in your house to fix instead of their main policy where everything in the house is covered. Don't waste your time on the pick 10 things. Just get the main warranty where everything is covered. Because of course my ceiling fan broke which is not covered as not one of the 10 things you pick from your home, but it would be covered with their cheaper policy!

Garage door is not opening. Called AHS today. There are some that are covered and some are not covered. I am with AHS for 10 years. If technician come to our place to assess, they charge $75. If issue is not covered by AHS, then also we lose $75. If they cover, maybe we come out good. My experience so far, they say it is not covered. AHS sucks. This is related to not only AHS, even with car insurance, medical. As long as I give them money and ask nothing in return, these companies are best in world. The minute I need something out of what I paid over years, they make it big fuss and steal more from me only.

Our recent claim with American Home Shield was for a spigot in our bathtub that needed to be replaced or fixed and it was horrible. The guy came out and he couldn't figure out the brand of the spigot and he said he had to do research. He wanted us to send him a photo of it and he came back to take a look. He said he ordered it and it was delivered to our house. We called American Home Shield and they said they were gonna call him. That happened about three times but he kept saying he was gonna call us back. One time he said he's gonna come the next day and he never did. So, we finally just got our own plumber to do it. As soon as we got the spigot installed, the guy called us and he told us to schedule something but we already got it installed. So we called AHS to cancel and they did but they weren't even curious as to why or really didn't seem to care about anything.

I had a couple of plumbing issues so I called American Home Shield. They sent a technician but I was having some concerns about issues not being addressed correctly so I called them again while the previous technician was here. They promptly advised me that they would send someone out for another visit at their cost and they did. The second plumber they sent was very knowledgeable and professional. I'm a new homeowner so he had given me a lot of helpful tips on what to do, how to be more observant and what to look out for. I was impressed by him so, the second visit was very good.

Recently my washing machine was broken so I filed a claim online. The contractor sent by American Home Shield did a great job and was very polite. It only took a few minutes and it was all good. The only thing that confused me was I paid him on the spot. Then, I got a collection notice saying that they did not receive payment. I called Home Shield and they said they had that payment recorded, so it was just a mistake.

I've never had problems with American Home Shield since I’ve had them. When I filed a claim, I left a message that my water heater wasn't working. They questioned me about what kind it was and they said I would get a phone call from whoever was going to be chosen to come and fix it. The person called and made the appointment.

My most recent claim with American Home Shield was for the broken icemaker which wasn't working at all. Submitting a claim was relatively easy and then, two days later, the contractor came and replaced it. He did his job appropriately and the icemaker's been working as it should ever since.

I recently submitted a claim with American Home Shield for the AC that wasn't working. In general, the process of logging a claim is easy. I can open up a ticket online and it gets logged. From that point onwards, it’s a matter of the expectations that people have with what the policy agreement really states. So in most cases, for a plumbing problem or an AC failure problem, the consumer expects that they should get immediate attention and that’s normally not the case. The agreement says that within two days of logging the case, the contractor or whoever the case gets assigned to will call the consumer. And that call is just to schedule a time for them to come out and look at it.

Our garbage disposal backed up and I filed a claim to American Home Shield to have someone come. I really like the AHS portal online so I submit all my claims online. The portal is excellent. It lets you know what services are available for the issues that you have. It also lets you pick the time and you can very quickly just click what service you need. After I submit a claim, a contractor calls me.

I submitted a claim online for a refrigerator that had stopped operating on January 13, 2017 and filled out the request for repair. Sears was the vendor that they gave me to fix the refrigerator and it gave me available time slots. I picked the soonest available slot which was January 20th from 8:00 to 12:00 noon. So, that process went okay. The first guy came out on the 20th and it was professional. It was by the book and wasn't very personable. But he diagnosed the problem, and said he had to order two parts. And he was gonna schedule a follow up appointment to install them for the 26th. I wasn't happy that it was gonna take another week.

There was a leak in my shower down into my ceiling so I called American Home Shield and put a claim in. The representative was great. My claim was a problem that I had before and the representative did everything he could to try to help me out so I wouldn’t have to pay the fee again for having a person come out. However, it was already past the 30 days. The contractor came in and he identified the problem. Unfortunately, it wasn’t covered under the warranty but he told me what I had to do to fix it.

My icemaker wasn't working so I went online to make a claim with American Home Shield. Using their website was okay and their contractor showed up on time so I had no problems. Their contractor was professional and was able to fix it. But, in another instance, I told them that my furnace wasn't working. The contractor came and said "For furnaces, they don't give the full price but they give you a half price and then half you have to put from your pocket". I said that is fine. However, when I called them, they said no because the contractor was saying that there was a pre-existing condition. They didn't pay me anything.

The reps were knowledgeable and it wasn't difficult to submit a claim. We have complaints about a particular contractor, and we asked American Home Shield to take it off the list, but they weren't taken off. Other than that, we've had a very good experience. I would definitely recommend American Home Shield.

Approximately 7 months ago the jets on our whirlpool tub in the master bathroom started turning on and off by themselves. Likely a bad switch or short in the wiring. Obviously a serious concern given this is an electrical problem in a bathtub. After contacting AHS about the problem they sent a plumber to inspect. He came to the home and said the plumbing was in the wall (which is where all bathroom plumbing is located in most homes) that he couldn't try to troubleshoot the problem. He immediately departed and left a $75 bill for his "service call".

I've always had wonderful experiences with American Home Shield. I generally file claims over the phone and the reps take the basic information. They're very professional. The contractors come out and do a good job, and are also very professional, courteous, and helpful. AHS is very good, and the fact that they're looking to improve is even better. I've recommended them very highly to other people.

I had a claim for the hot water heater with AHS. The repair place called me and we set up the dates for them to come and they did it. The repair person said the water heater needed to be replaced. He said he'd put the order through and that AHS should be calling the next day. I didn't hear anything from American Home Shield and I called to follow up and said it was an emergency. Our heat was messed up and at the time it was cold. Also, it flooded and I had to have a restoration team come in and they were the ones who told me it was the hot water heater.

The dryer started making noise, so I filed a claim online. The contractor that American Home Shield sent out was professional and did what they needed to do. Though I had one bad experience with American Home Shield before. They couldn’t find anybody to fix my washing machine, and wanted me to wait for a week. Then they ended up finding somebody that came two days later, but there was the aggravation of going back and forth.

We had an issue with our toilet in the powder room. I submitted the claim to American Home Shield, and got a phone number. But because the toilet was leaking from the base, I called the plumber rather than wait for him to call. That was a Monday, and he came on Wednesday afternoon. He fixed it in a very professional manner. My wife said he was great. The leaking stopped and there was minimal damage to the laminate flooring in the powder room. We're able to use the commode now. The issue was resolved in a minimal amount of time. It was a very satisfying experience.

I have recommended AHS to people. We submit the original request for service to AHS online and then the follow-up interactions come from the local service provider. I've had a very positive experience with every contractor provided by AHS and everything that's been repaired has maintained and held. The only time I've had an issue with them was the two times where our HVAC system has gone out and we have young children. One time was when it was 3 degrees outside and another one was 90 degrees outside. We got authorization to go out and so we found our own provider. But when I did that, the wait time to get in touch with someone at AHS to get the authorization code for them to be able to move forward with the work had put the repair in jeopardy. The service provider threatened to leave because the wait time was so long.

We filed a claim to American Home Shield for our toilet because the wax seal that connects the toilet to the plumbing eroded and water leaked from the upstairs bathroom into the downstairs bathroom. So, there’s water damage and the water just came spraying out. So, their technician had to come out and take the toilet off, and that opened up a whole can of worms. We called them to replace the wax seal and when they were pulling the toilet out, they cracked our tile because the person who previously installed the toilet didn’t install it properly. So, we had to replace our tile. It wasn’t their fault though. But other than that, their technicians were great. Their work was very thorough, very clean, very neat and very respectable. It was a great company.

I purchased AHS warranty as the big name on the market. A few months in, my fridge went out. AHS sent Sears and Sears doesn't work on Bosch. They sent a local person and he replaced a part and it still didn't work. He gave up. I told AHS only one company in town works on Bosch. After untold phone calls and 60 days, I finally had AHS agree to let me use the right company, but I would have to pay out of pocket and get reimbursed.

Dispatched a service provider that didn't service our area, wouldn't escalate or allow us to speak to a supervisor to try and escalate the issue to allow us to find someone for them... Going on 4 days now no oven use and still fighting to get a service provider that will even come to our home. Gladly took our money when we enrolled but now no help in sight and the supervisor REFUSED to speak to us - crazy... Maybe they shouldn't operate in zip codes where they can't support them!

My last problem was rather complicated but American Home Shield stuck with it. Three contractors later and we had someone who could isolate the problem and is now in the process of fixing it. I am very pleased with American Home Shield and the way they handled this issue.

I had three or four claims this past year with American Home Shield. The last one I had was my refrigerator freezer. There was something wrong with the seal or the door and they said they ordered the part while they were at my house but never called me back to schedule the installation. So, I paid the $75 deductible and really didn't get anything for it. Then, I also put a claim in August because the pool heater was broken. They came out, they said they were gonna replace the heater but they ended up being able to find the parts for it and I was fine with that. They got the heater working but in doing so, they brought the wrong parts for the light or pump switch to turn it on and off and they never returned to repair that.

I've been using American Home Shield for three years. Recently I had a claim for a replacement of a well water pump and it went fine. I submitted my claim online and it was no problem. The rep that I talked to was fine. The only thing we had to do was authorized additional work that wasn't covered by the warranty. I'm happy with my experience and I will continue with them.

I’ve used American Home Shield one time and that experience was good. The guys came out and they were very professional. They did what they had to do. They were very helpful, cooperative, informing and thus far, I’m satisfied.

I've had two previous experiences when American Home Shield sent one certain technician and he was very uncooperative. In one case, they sent somebody else to do the job. And for the other case, it was a refrigerator/freezer from Sub-Zero that are two separate units, but they are a set. He was claiming that it's a freestanding freezer, which it wasn't, and it took me a while to prove that to American Home Shield. Every time I called in to American Home Shield, he called back to disagree with my claim. They ended up paying for my own technician to fix it, and it's working now.

The lights in my wet bar and the kitchen simultaneously went out so I called American Home Shield for an electrician. Within 24 hours, I heard from the electrician and he came right out when he said he would. He was excellent and he fixed the problem. The lights are working fine now. It's all been a very positive experience and AHS has been excellent and responsive. There was an issue with a plumber very early on, though, but that was all resolved and I've had no problems since. We've been very pleased with American Home Shield and we will continue to renew with them.

I had two leaking toilets in my rental home in New Jersey and the claim submission was really easy. The contractors called me, which was great. I let them know I was going to have the tenant call them and passed the phone number on to my tenant. I talked to my tenants about how everything went on their end as far as customer service and they were very happy with everything. Scheduling was really easy and the contractors showed up on time. They had to come back and do some work because they didn't have parts for one of the toilets.

We had a drippy kitchen sink and a broken sprayer, and we called American Home Shield and asked for a service. The AHS reps have been remarkable. The contractor that was sent out by AHS was good, too. He came a few days after we submitted the claim and fixed the issues. My husband mostly talked to him and he didn't have any trouble with him. It's been very helpful to have AHS.

When I called American Home Shield on the last incident, my claim was attended to very professionally and promptly. Now things are definitely better than before. I'm very happy with the service and so is my tenant.

Our dishwasher went wrong and American Home Shield has been good. The man that came out was timely, professional and the dishwasher was repaired right away. We first took out this policy when we moved into a condo which was about 13 years ago. Eventually, our appliances are going to fail because of age. We replaced our water heater on our own because we knew it was old and we felt we wanted to do it before there's leaking. We're on the third floor and we're concerned about damaging anything below us. And the only other thing we ever called American Home Shield for was refrigerator and I was able to purchase one for less than a repair - $400 which was abnormally cheap. But, are they going to keep trying to repair things at this age?

American Home Shield's website is very easy to navigate. When I submitted a claim through the internet, they sent the contractor out within 48 hours as soon as we were able to schedule. The contractor has been excellent. The only thing is that AHS' contract itself is slightly misleading because it says, "All covered pieces except for the door opener." And I disagreed because it is a spring, which from my point of view is not the door opener, the mechanical motor and things like that. But they tried to make an argument that it is, and they didn’t want to cover it. And I was very dissatisfied because I ended up not having any coverage at all.

My experience with American Home Shield has been good. Whenever I submit a claim, their scheduling for the contractor has been very efficient. All their reps and contractors were fine. So far, everything’s been great, although it sucks that AHS and Wells Fargo have split up.

We had a plumbing issue in our basement. We called American Home Shield and they sent a guy out. He was great, very courteous, took care of everything and gave us honest estimates. He fixed our issue adequately. Everything has been relatively smooth and easy and AHS has been friendly and easy to deal with.

I usually go online when submitting claims to AHS and the response about who's gonna be there usually comes within 24 hours. Then I usually call for the finance side which I have to do one day later because I had to be in the home. I had really good experiences with most of the contractors. I had a claim for the refrigerator and the dishwasher which was very professionally done. I also had a claim for the washer and my experience was really good as well. They provided me with one washer model that I didn't agree much as my model should be higher. And they agreed. I did just one phone call after that and got a new washer. It works very well.

Submitting a claim with American Home Shield is always easy. Their reps are always professional and the technicians have been pretty good. I've never had an issue with AHS and I've referred them to other people and they have joined. In fact, I've recommended AHS to my cousin and she’s satisfied also.

I've had American Home Shield on three properties. They always come out and I'm very happy with all the repairs that have been made on all the different properties. There's one situation when we had a washer break down. We called them and the techs came out. They thought it was a part that they could replace so they came back a week later with the part. They tried the replacement and they said that it wasn't going to work and that we had to get a new machine. AHS did everything they said they were going to do and we were grateful that they got us a new machine.

I had some water issue, a leakage from a tank and also some electrical problems after I placed the home on the market. I moved away from the house and it was vacant. During the showing, some of the knobs got pulled out of the sink and some of the grounding wires got disconnected so we had to have them fixed. I called American Home Shield and made the claim at the same time. The first time I called, I couldn't get a hold of anybody or there was a very excessively long waiting time on the phone. But once I got through to somebody, the interaction was pleasant and it was simple. They gave me the name of the person that I needed to call and I did that.

I called and scheduled service for exhaust fans that are not doing what they are supposed to do in a bathroom: remove moisture from the air after a shower or bath. I explained this to TWO different schedulers in detail, telling them that "the fans work, (turn on,) but they are not drawing out moisture from the air after someone takes a shower." I also described it in more detail, but the above is the most important. They KNEW the fans were technically working, but that they were failing, and yet they still told me that all my exhaust fans would get fixed.

Recently got AHS as part of a new home purchase, and have used it in the past. I thought the service would have improved, but as usual, I had a leaking refrigerator and made a request online including ALL of my contact information. They promised a call within 24 hours, no call was received. Two days later I called AHS again to determine what was going on, AHS claimed the contractor attempted to contact me and was unable to reach me. They did not send me an email or text to that effect even though they knew that was the case. They refused to attempt to help me to schedule an appointment. The contractor stated AHS did not provide the correct phone number, AHS contends the contractor had the correct phone number. I tend to believe the contractor in this case. In any case, the phone number was a part of the request I made to AHS.

I was referred to a plumber, although, not local, so he had to come a ways. He was quick to find my bathroom water leak under the sink and just had to put in a new faucet. He was very polite and friendly. Thank you AHS.

We bought a beautiful new house for over $700,000 that appeared to have been very well taken care of. Unfortunately, during the first 6 months many problems surfaced. From non-working toilets and swimming pool cleaners, to faulty air conditioner capacitors, and a broken washing machine drum, everything seemed to be falling apart. American Home Shield was gracious and prompt taking care of the five separate claims we filed in less than half a year.

American Home Shield was excellent and I was 100% satisfied. We had one issue with our garage doors wherein my son wound up knocking the sensor. We called and had the garage doors fixed in a day. The repair person was wonderful. It was like a one, two, three easy process.

Every time I call them lately, they either deny the claim or they come up with modification that needs to be done for them to do the job. I'm on Social Security. I already pay them $600 for the contract and I have to pay $75 just for the guy to walk in my house. I just had one where they came in because I had a backup in my sink in the kitchen. And the guy comes in, flipped the switch on the garbage disposer and said there was something metal in there and turned the switch off. He tried plunging it a couple of times, then flipped the switch back on. And then he told AHS that it wasn't a valid claim.

We had a one-year contract with AHS when we bought the house. But after that, we didn’t extend anything because I was pissed off with them. We’re selling the house now and the person buying it wants a home warranty with it, so we paid for it. It wasn’t that expensive, but we ended up paying a little extra for pre-existing conditions. It was supposed to cover anything we didn’t know about, such as the electrical, which we didn’t know about until after the home inspector came through.

I had a problem with my dishwasher. I went online and put the claim through. Immediately, I got an email and a text on a Friday that it was assigned to somebody. It said they'd work on it 24-48 hours. Monday afternoon, I still hadn't heard from them. So, about four o'clock I called the guy who will make the repair because the number was on what I had gotten. He said that he's a one-person operation and he only goes 15 to 20 miles away and I'm farther than that. I asked him if he was going to leave me hanging and he said he gets so many calls that he cannot respond to all of them. That was rude of him and I told him that I've been waiting all this time. He said sorry and I hung up because I wasn't happy.

Despite collecting over 17 years at greater than $60/month, American Home Shield insisted on charging an "administrative fee" of "one month of coverage" ($63.72) for cancelling the contract. No allowances for the lengthy relationship and poor performance by assigned contractors. They provide no quality assurance section for complaints and provide no methods of appealing their policies. I strongly recommend potential subscribers avoid this company and their tactics.

I think my most recent experience was when my garage door was malfunctioning. The repairmen were very nice and professional. When they couldn't see the problem right away they didn't just give up and say "contact us again if the problem arises again". They said until they figured it out, and they even gave me some helpful advice for maintaining it. I haven't had a problem since.

I've been an AHS Systems policy holder for more than 2 years and recently my hot water heater needed replacement, for my first claim. Using an AHS-approved plumbing contractor, my out-of-pocket charges to install a gas hot water heater were almost double the customary cost. Based on two other plumbing contractor's quotes and an internet estimate, my water heater replacement total cost should have been $1,100, for labor and material. The AHS-approved plumbing contractor charged me $1,200 over and above what AHS covered in labor and material. If AHS allows their contractors to impose excessive charges to their policy holders, it truly diminishes AHS's value. As my first claim with AHS, it will be my last. My customer experience was horrendous and unacceptable. I clearly would have paid less to replacement my water heater without using AHS. Bottom line... AHS needs to better scrutinize their contractors.

I am a long time AHS client and have recommended them to family and friends alike. My most recent experience resulted in a kind, well-spoken and professional man arriving at my home. He was on time, friendly and highly competent to my issue. He had it fixed in a short period of time and even had me laughing while I was writing out my check.

I have been very pleased with the service thus far. I have had two recent claims my first shortly after my policy went into effect. My timing could not have been better and the savings was significant. The contractor came on a weekend for a leaking hot water heater, I couldn't wait! Needless to say emergency after hours cost more but thank God they responded immediately. Everything was handled with courtesy and professionalism. The old H20 heater was removed and replaced in a very timely manner and a thorough cleanup by the contractor. All I owed was the deductible and after hours fee that was still a big savings had I not had AHS!

My last experience with American Home Shield has been positive. When I call their 800-number to submit a claim, I tell them what the issue is, and then they dispatch a service provider in a couple of days. I've had them for about 13 years and I've only had one negative experience. Overall, I'm always really, really satisfied.

My first experience with American Home Shield came with the home. I had called because my electricity went out. I never owned a home and I've never had a policy like that, and they said I needed to file a claim against their not calling in and getting the prior paperwork before. I wrote two e-mails to the claims department and there was not even a response saying that it was denied, so I gave up on that one. Recently I called them thinking I had appliance coverage and then I found out I did not. When I called back to add it, I was rudely told that it’s too late and they couldn’t do anything about it, so I was surprised about that. But I've also called for both the lighting and a plumbing issue and those guys were great.

Everything worked out great with American Home Shield. They followed through like they said they would and everything got fixed. My most recent claim with them was with the water heater. When I called their number, everything fell into place and everybody was nice. The contractor that AHS sent out was polite, nice, and did the job. Everything was good and the repair was done to our satisfaction. It's made life easier for us because now there's hot water. Overall, it was a very easy experience with AHS and they were very professional.

I was very dissatisfied with the process of American Home Shield and the main source of dissatisfaction is the contractor they choose. I submitted a claim before for one of my AC units and most recently, for the replacement of a fridge door and freezer door gaskets. The contractors that they choose are non-responsive. They don't give AHS the highest priority or they go to contractors that, unfortunately, don't have the skillset to handle the issue. With my claim for the AC, they don't keep their appointments. I had to chase them for more than a month then, I had to call back AHS and they had to chase them. Then, finally, they send someone to fix the problem and the unit has been working normally since then.

We had just moved in and the faucet broke on the sink. It had been repaired before and it did show up in the home inspection, but there was some soldering. As I was using it, I put some weight on it and it broke in almost half so I had no kitchen sink. I called AHS and the home warranty was still in the old owner's name and hadn't been switched over yet, and they were calling them and not me. So, I couldn't get anyone. It took a week for the contractor to contact me. They had the wrong number because it was not changed in the system. But that was a fluke and I understand that.

We have a 5-in-1 Williamson furnace with a humidifier built into it. Rain was coming through the furnace itself. So we called American Home Shield not knowing what was going on. Their representative was vague and very uninformative. They were looking for information from us when I put the claim in, but they should either know or have a rep sent out that they should know what's going on. The contractors they sent were not familiar with the furnace that we had when I indicated it to the rep when I called for the claim. Also, they indicated that they weren't able to do what should have been recommended to do.

False advertising and inaccurate authorizations for repair order. Two separate issues. I recently renewed my policy. When I did so over the phone I was very specific in asking to buy a policy that would cover the repair of my porch light without having to rip out the wall to see if it was covered. I was told by the saleswoman that I would be covered. When I went to set up the repair by calling to get confirmation on this I was told this was not the case. The saleswoman lied to me.

My most recent AHS claim was for the toilet. It was constantly running and filling out to four or more lines but the plumbing company came within a couple of days and fixed it without any issue at all. It's definitely better now.

My electric outlets weren't working and the water in the shower wasn't hot, so I submitted the claims to American Home Shield over the phone. I called the rep and asked if it was covered and she wasn't sure, which was frustrating. Every other time I've called has been wonderful. It was just that time, it's like they don't know what's on the policy. I called for five things and only four of them could actually be resolved. But she scheduled everything else and then they called me and we got everything taken care of. The technicians were in and out within a few minutes and did what they had to do. And then, everything was working afterward.

We recently had to have work and replacement on our heating unit in our home. So, I submitted a claim to American Home Shield online. They've got specialized contractors in our area that they choose to use. In the last few times that we've had to use them, we had to go back and ask them for emergency reasons, to dispatch somebody else. And within 24 hours, they have somebody back out. So, they're responsive. I've had great interactions with their contractors. However, it'd be nice if there'd be some indicator on their web page as to the severity of the situation. So that when they ask us to describe the issue, we can indicate that it is a critical issue. This was important because in this last instance, we lost heat in our home and the outside temperature was reaching 14 degrees. So, we needed that rectified quickly. And initially, they said they'd have somebody out in 3-5 days which would not have worked very well for us.

I had an issue with the garbage disposal and a leak at a rental until in New York. I contacted AHS and it was excellent. They sent somebody right away and after the technician completed the job, he sent me a picture of it so I can see the work done and everything else. There's been nothing but great things so far and I appreciate the service provided.

My most recent claim with AHS was for a plumbing leak. I called over the phone and everything was fine with the rep, then the problem was fixed and the tech left. Everything went as planned.

American Home Shield sent a great contractor for a claim on my water heater. I filed the claim online and the website seemed pretty simple. The only drawback in this experience was the long process to get the claim approved since the contractor was on hold for an hour. I was a little upset that it took forever to get the approval because I used to have another warranty company and I never had an issue like that. With that provider, I gave them the information on the phone when I called for the claim and then they'd come out with the parts ready and fix the problem. I don't like the idea of not having pre-approved until the AHS contractor gets in my home, especially because what if the contractor comes and AHS doesn't accept the claim? Then I'm stuck with the guy who I had to pay and nothing gets done.

I called American Home Shield for my Viking stove, GE Monogram refrigerator and KitchenAid dishwasher in May. They sent out a company, Appliance Medic, and this company was to call me. It took them six weeks to get to me. I was telling American Home Shield that this company kept saying they were coming and they kept canceling. I didn't feel comfortable with this company and I don't want to use them. They came out, looked at the stove and the repairman said it's the igniter. It took them six weeks to call me about the part that came in. But we were out of town then so I have to call them when we get back which was for a few weeks.

Each time since I purchased our policy and have had to request a repair they have dispatched companies that are not highly regarded when reviews on Yelp have been looked at. On the latest request for refrigerator repair, they suggested companies that are not even local to me, both companies and the only two available are located in West Hollywood or Beverly Hills, approximately 20-25 miles from my home. The review for Ukon Appliance has a 2-star rating as well as Ms Appliance.

My dishwasher recently broke. So I went to the American Home Shield website and scheduled a service call. They came out and analyzed the problem. On the first visit, they had to order a part and they came back a week later and finished installing the new part. Now, everything works great. It was a pretty easy process. If it’s a more complicated issue, sometimes the online form doesn’t work because you can’t really describe it too well. It gives you some dropdown boxes for what your issue is. So if it’s a little more complicated to describe, sometimes you might have to call them. But either way, both work pretty quickly.

My water heater burnt-out and after calling AHS they sent a plumber to the house. He told me the water heater was completely broken and needed replacement. He also said my plumbing, electric/gas plumbing and set up were not to code and all needed replacement. These items would not be covered under the warranty which I had no clue. It was around $1000. I got 3 other opinions that did not agree with the plumber AHS sent but when I tried to tell AHS that they wouldn't listen. Basically telling me they didn't care, plus their plumber wouldn't answer my calls to respond to my questions. I finally settled with them for a lieu check and had my own plumber fix it. The ordeal was horrible. We were without hot water for 2 weeks. I'm a single mom with Lupus, but they didn't care, nor had no empathy to want to resolve the situation WITH me. Very disappointing!

AHS contracts extremely poor and cheap plumbers and they aren't even local. I had the most humiliating experience with them when I tried to have a faucet leak fixed. They contracted T&N (check their reviews on Yelp). The guys are so cheap and so incompetent, they couldn't fix the leak in a month and a half. When I complained, they turned me into the problem maker and accused me of being abusive with T&N. They believed everything T&N told them and completely dismiss me. Calling customer service is a complete waste of time. To get someone of the phone, you need to literally spend hours on hold only to be told there is nothing they can do because that's the only way to keep their job. I finally got them to assign another plumber. The faucet got fixed but it broke again shortly after. They refused to fix it. This is just a faucet leak. What if he had a major repair... This is not a home warranty. This is a home scam.

Three weeks ago we called for a service on our dishwasher. A service person came out, said he had to order a part, charged us $100 and we never heard from him again. Have been unable to use the dishwasher and wash everything by hand for 3 weeks. I can appreciate that sometimes things go wrong, but the real issue is how AHS handled it. Called several times and was told that they would get it taken care of and we would hear back soon. Never received a callback, called again, promised we would hear back and get resolved by end of day. Never heard anything.

I usually like to go online when I file a claim with American Home Shield. It's not hard to navigate through their website during the claim process, but sometimes I have to call because I'm not able to input enough information. When I call, the reps are sometimes great, and sometimes not so great. It's fifty-fifty. I've had some really competent, nice reps, but I've had issues with a couple. With the contractors that AHS sends out, 75% of the time I'm happy with them.

AHS has a history of denying legit claims. They initially denied a repair to the kitchen sink by citing damage by foreign object which BTW was a piece of daily scrub 1/20th the size of a quarter. This was 2016. Well! Things didn't improve in 2017. For a faucet leakage, they cited physical damage and claimed that they would have honored a normal wear and tear. In my opinion, this faucet was not changed in the last 15 years. I am not sure what the definition of a faucet's normal wear and tear is? If AHS has to deny every claim by falsifying information on your face, I don't see any reason to continue with this company.

My experience with AHS only a positive. Quick respond from AHS on repair requests and qualified technicians on calls made my life worry-free for all problems related to home appliances. I will strongly recommended to all of my friends and family members to protect home with AHS to have a better life.

I was very satisfied at the first visit from American Home Shield. The second visit, the technician came because there was still water leaking in my basement. He looked around everything at the plumbing side, and said that the water was coming from out of the ground, not by plumbing. Then just took $75. I am unsatisfied with that and I don’t know why he took my money. It's still a problem and I'm trying to do it myself. If not, I have to call the warranty.

I made a ton of claims over the period I had American Home Shield. They varied in experience, but for the most part, it was very positive. I submitted claims online but there were situations for nearly a year where it seemed like the contract changed and some of the things that I tried to put a claim in for wouldn’t be accepted online. But after calling AHS, I was able to do it. Also, there seemed to be some inconsistencies with how much information I needed to submit a claim. Sometimes it asks for a specific location of the appliance, the problem, or model numbers but other times it doesn't. I'm no longer under contract with AHS but overall, it saved me around $5,000 over the course of it. I bought my place a bit before a lot of my friends were ready to buy theirs and I strongly recommended going with an AHS home warranty plan.

My sump pump broke down and needed a replacement. I filed the claim with American Home Shield and I received a text back or email from them. Within a short period of time, they told me when my appointment was going to be, so that was very efficient. They were also there when they said they were going to be, very polite, very detailed, and they cleaned up after. The repair was excellent and overall, they did an outstanding job.

I normally submit claims with American Home Shield online and it's pretty easy. Since the repairs, it has been working pretty good so far.

We had AHS many years before and then we got them again and we've had great service all the time. They’re always really quick to get somebody out. I recently submitted a claim with them since we had issues with our oven and microwave combo and our icemaker and fridge. I did it online and it was very easy. The only thing was that there was no comment section with the options that it gave me when it was asking me what appliances needed help. We have an oven and microwave combo and it’s all one unit together on the wall and one part went out, which was causing both of them to go out. I couldn’t specify any of that online, so I just picked both options for microwave and oven. It wasn’t until a service rep called to try to arrange the time to send somebody out that I was able to specify a little more detail on what was going on.

I put in a claim for our heat pump. The first guy they sent out knew nothing about heat pumps and sat on the phone for an hour with tech support with them walking him thru what to do. I was shocked at this. The next guy was great, but took a long time to get him to send in the report. I fought this for over two weeks. I was beyond irritated! I finally call back in after no one had called back like they promised to and found out that he recommend it be replaced, they said that due to the high price they wanted to go with the repairs the first guy recommended. Hell no! He knew nothing and now you want him to replace parts so you can get by cheap and half ass fix the problem. I have not been impressed with this company and the way they handle claims. I had one girl hang up on me when I wanted a supervisor. They tried charging me double for my $75.00 service fee.

My 87 year old mother, who had AHS for many years, recently had an electrical short in her heat pump. Smelling the electrical short she feared a fire and called the fire department. They came and determined it came from a short in her heat pump. She immediately called AHS and reported the incident. She was told, AHS does not cover fire damaged appliances, and when she requested a supervisor was told no, they would tell her the same thing and promptly disconnected. My mother called back explaining that the damage started inside the furnace and was an electrical short, not a fire. They still denied her claim.

Responsive and excellent service. Selected service providers were great, showing up when they committed and doing thorough work. I have received more than the annual premium's worth of coverage, service and peace of mind from American Home Shield.

I called in to file a claim for my garage door opener. They had a tech call me within 24 hours and then he came in like a day or two. He did a really good job. Everything was smooth. He called me beforehand and asked me what type of garage door it was, so he can bring the part out. The gentleman was very nice. They're perfect and the garage door opener is working good. It was a very easy and very well done transaction.

My clothes washer stopped spinning. The tech from American Home Shield came out and did an analysis of what had to be done and then he said he had to go back to report. He was very nice and respectful. He wipes his feet and picks up after himself. He came back on Monday which was a holiday and stayed here until he figured it out. He said I'll be hearing from somebody.

It was recommended to me to contract with American Home Shield when we put our house on the market. We were advised by the Realtor, who also has AHS. Somewhere along the line, I saw some reviews that people were really unhappy. By my experience so far, it has been good. I’ve used them for a couple of repairs. I canceled maintenance contracts with utilities in favor of American Home Shield and so far it’s working out well for me.

In the place that I live in, there's an area where a lot of people run scam businesses. They try to be equitable the way AHS sends them and AHS is getting ripped off. These contractors would come and say they can't fix the problem and then American Home Shield has to pay for new appliances. Also, people from this area would buy houses that had everything wrong with it for a cheap price and get American Home Shield. Then, they'll have everything in the place replaced.

We recently filed a claim to American Home Shield for a microwave and convection oven. My wife filed it over the phone and it was a lengthy process. They had a fair amount of hold time but their appointment scheduling wasn't as smooth as it could be. The contractor called us within days and the technician came in to fix the oven or, at least, figure out what was going on. He spent a couple of hours here and we thought he fixed the oven so we helped him put it back in and plugged it in, and it didn't work.

Our garbage disposal wasn't working properly. I filed a claim online and American Home Shield's website was very easy to navigate. I just wish they could cancel request on it as I have to call to do that. But then the majority of the contractors they sent have been good. The first guy who came to fix our washer didn’t reconnect the tube correctly so we had more of a problem but they sent somebody else to fix it. Overall, it’s been a great peace of mind.

I have requested service on two occasions. The first occasion was for a minor repair. Recently requested service for water heater. The company they referred is not working during holiday weekend. I have no hot water and when I attempted to contact American Home Shield the wait time was over 30 minutes and counting. I will not be renewing my warranty with Home Shield. I have had better service from other companies.

The home warranty was gifted to us by the seller's real estate agent and we've had to use it twice and both times have been awesome. I made the first claim via the phone and I was contacted the next day by the local plumber. But he couldn't do the work the same day he came out and scoped it. He said that there was a claim's process that he had to go through with American Home Shield where he had to take pictures of the hot water heater and send them in for approval. And then after he got approval from AHS, he could come back and do the work so that put us out of hot water an additional day which was a little cumbersome.

After I submitted the claim over the phone, the technicians were out here the very next day, and they worked out good for me. I needed a part for my washer and it took the technician a week to get it. Then he was back, and fixed the washer. The response time was just excellent and the time that they put everything together was great. The reps were helpful and courteous. You couldn’t ask for better associates.

I'm a realtor so I sell American Home Shield's program to the clients. I also have a policy at my home and it's worth it. It gets expensive though. I use to have it much cheaper than it's now. Also, I wish they would have covered more items. I recently had a problem with my washing machine then my water heater. I went online, submitted the claims then they sent me an email that they got my claim and that somebody from such and such company will contact me. And the technicians called me in about 24 to 48 hours.

The door on my dishwasher flopped open and whatever holds the door up was broken. So, I had to completely shut the door and lock it to keep it closed. I submitted a claim to AHS and the contractor came but had to come back more than once because he didn't have the part and he had some trouble. But he did fix it and I was very satisfied. Now, everything's fine with the dishwasher and the door closes like it should. I've been very satisfied with my service with AHS.

Our hot water tank broke and it needed to be replaced. We made the claim with American Home Shield on Sunday and they sent someone here on Tuesday to look at it. They agreed with us because it was still draining all over the floor, then took almost four days to get back to us with what they were going to cover. I think this was wholly unacceptable given that we had no hot water. So, we couldn't take showers, do dishes or do laundry.

The claims process with AHS is good but last time when I called in a request for the leaking water from the ceiling, they sent out a contractor that was so bad. When the guy came a couple of days later, he cut the ceiling chute right off and saw a bit of leaking water. He asked us if the bathroom was on the second floor and we said yes. He called us there, checked the pipe and said everything was okay and that it must be a gap on the bathroom wall. But the gap is not included in the insurance policy so he told us that we should seal and we followed his direction.

I never write reviews or participate in social media however in today's world it is important that's why I felt strongly compelled to write a review to make sure everyone avoids a trap like I came upon. We had an issue with a home that was purchased. Originally we thought it was a problem with the septic and American Home Shield said it is not covered. After having a contractor check it out it was not an issue with the septic. Upon calling the warranty company back what do you know more runaround. "We won't cover it because it was repaired outside our network." I explained about the water leaking into the house and the sump pump running constantly. I was promised not once but twice to have a supervisor call me. You guessed it they didn't call back. Do yourself a favor and keep your hard earned money and spend it elsewhere. It is a huge scam. Once they have your money you are on your own.

I contacted AHS about a week ago in regard to repairing a garage door motor that wasn't working. It was jamming on the way up on pretty much every attempt or operation of it. The local vendor came out, fixed it in about 20 minutes like it was a very smooth experience. I always prefer to call and actually talk to a person rather than going through their automated system because I want to make sure it's covered before I actually set up the appointment. I have also dealt with some other plumbers in the past, usually from J&A Heating and they've all been good. AHS has an excellent value given the annual amount of money I pay to keep the warranty going.

Our refrigerator's water wasn’t working right then I filed the claim over the phone to American Home Shield. It worked fine with the contractor as well.

I moved to the house in ’05 and I've been with AHS since ’06. I have a previous house and I had them before from another address. Their price went up and they’re rigid. They’re not rigid getting my money every month but when you need service, it’s crazy. I also hope some of the representatives could be a little nicer. Back in the winter, my heating wasn't working properly and then I called and they wanted to send somebody whom we didn't get along with. Something wasn't right the last time that contractor came in and AHS insisted, "This is who you have." I said, “Oh, really? I don’t have a say into who I want in my house or not?” They said, "This is it or you do whatever you want to do but that’s all we’re gonna provide.” But I went further with it and someone allowed me to get it taken care of and then send them the bill.

I had a leak under my kitchen sink that was coming from the hot water line's shut off valve. So, I filed a claim with American Home Shield and the process was very easy. The technician was a young man, and he handled it very well. He was very polite and knew exactly what he was doing. Also, he was very respectful towards my property and cleaned up the mess after.

I'm a realtor and I tell every seller to use American Home Shield. I always submit claims by phone and most recently it was for the garage door opener. Everything went fine and the contractor was very nice and polite. He fixed it and now, it's working. My experience with them has been very good. I would recommend them.

I had claims filed with American Home Shield. One for plumbing, one for pipe repair and one for a washing machine. Their claims process was convenient, straightforward and fast. I completed the request online and then the company that's local reached out to me and set up a scheduled time. I've also worked with Sears and they've come by and fixed our dishwasher. One of the local plumbers who came by were really nice. And the guy who fixed the washing machine, our interaction with him was short and sweet because we’re still waiting for parts to come in. So far, our experience has been very excellent. Everybody has been very professional, very on point and on time.

I recently submitted a claim with American Home Shield for the diffuser in the bathroom. I've never had a problem with any of the contractors. Usually, they're good, very prompt and nice. Overall, my experience has been good. However, I'm dissatisfied with their phone system. They got to get more people answering the phone. I usually call and the wait time is ludicrous. I'm a realtor, and I tried to put AHS on all my listings and buyers. Sometimes, the hold time is 35 minutes, which is horrific especially for the seniors I work with.

My furnace went out when it was really cold (of course). It is 20 years old and I was afraid it wouldn't be fixable. After it was repaired the first time, it went out again a few days later. The contractor was back out here, at no extra cost, to work on it again. He did a lot of work on it and it has been running great ever since. He was quiet, polite and did the work efficiently. This happened over the Thanksgiving holiday, too, so I did wait an extra day for the repair.

Built in microwave went out and had to be replaced. Ours was a stainless steel model and we had to pay an upgrade for the replacement. White or black did not match our other appliances - I guess we misunderstood the rules for replacement. We ordered the exact model for replacement and had to pay extra - make sure you understand that.

We had just purchased a home, started getting colder out. Turned boiler on, did not work. Called AHS, customer service was very helpful. Found a service provider just a few miles away. 2 days later they were here and fixed it. They were wonderful, great people. They were so polite, clean. They cleaned up everything. Great experience from AHS, and contractor.

Customer service was very helpful and answered all of my questions very well. When I was not satisfied with my first contractor who was going to take over a week to come look at an electrical issue, they had no problem sending another one, who was great, professional and caring. Very satisfied. Good experience so far!

I submitted a claim with AHS regarding my furnace and normally, AHS responds quickly when I’m submitting a claim with them. I do it online, which is a quick process, then they send me a text that someone’s going to contact me. When someone is not available, they try very hard to get me someone else or a different company to come and do the repair. It has been fine with the technicians too. They did not have any problem when I asked them to remove their shoes. They were neat and clean as well.

American Home Shield always does a terrific job. My old Maytag washing machine sprung a leak and put water on the floor. And then the serviceman discovered that it wasn't a leak in the washing machine. Instead, it was a clogged outflow line. The two of us worked together. It wasn't his responsibility, 'cause he could have walked away from it at that point and I'd have to get a plumber. But I went out to the garage and got a snake, took the outflow pipe apart and ran the snake down. He pulled out the clogs, hooked it up again and it worked fine.

A month ago, I submitted a claim over the phone to American Home Shield so they came to fix the sewer line. The rep was very nice and helpful and the contractor was a very personable fellow. He talked to me, told me exactly what was going on, explained everything especially what my warranty covered and didn’t cover, and did his job. He got the clog unclogged but unfortunately four days later it clogged up again and I had to call somebody else because the home warranty wouldn't cover outside work. But AHS sent the technician out as quickly as they could get there. They opened up the clog and called it a day. It was a very good experience overall.

American Home Shield's claims process was simple. My kitchen sink was clogged up and I went online and made the appointment. The contractor got a hold of me quickly, and then they came in, fixed it and it's all done. Their technicians have been wonderful, terribly friendly and very professional.

My dishwasher's dispenser was broken and the motor was bad so I filed a claim to AHS. But we had a little bit of trouble trying to get someone out here to look at the dishwasher and make a determination what was wrong with it. Then they decided they're going to replace it and gave us an option to pick out something. So, now we're waiting for them to get the dishwasher and bring it out and install it. The thing is they never call us, we always have to keep calling them to keep ourselves updated. We don't have a working dishwasher for two weeks now and it's a good thing that it wasn't a refrigerator or my furnace. So it's been a lackluster experience. There's nothing to make me want to call all my friends and neighbors and say, "Hey, you got to do this every year for your house." It's almost like pulling teeth sometimes.

The people that I spoke to when I originally called American Home Shield were very courteous and helpful. They said, "Someone will get back to you quickly regarding the appointment." And then right away, I had communication from the actual plumbing company that was coming. Everything was very quick and I couldn't ask for a better service.

We had a plumber in our house for an issue and he was making us concerned that our toilet was pulling away from the tile and that it would run a chance of either leaking or a pipe bursting because it was old. He suggested we have the toilet replaced. Then I realized the toilet was covered under our home warranty with AHS so I contacted them and filed a service request. They were very responsive and a contractor then contacted me within 24, 48 hours. We scheduled an appointment and the contractor came out. However, they did not think we needed anything fixed on our toilet which was frustrating. And I paid a $75 service fee, too. But, I don't think that was AHS fault, it was the contractor's decision.

My water tank went out late at night. I was ready to take a shower, but I had cold water. Submitting a claim to American Home Shield was painless and a good experience. I told the lady rep what was wrong and she did everything. Then Baily, the contractor, came over. He was awesome. He diagnosed it, told me what was wrong and gave me options if something else was wrong with it, to go proceed with it. It was quick and it was done right. The repairs were good. I know I can trust it.

American Home Shield sucks. If I could get a lawyer and sue them, I would. We called them because our hot water tank exploded all over the basement and it just leaked all over. This was at a Saturday at 3:00 in the morning and I called AHS by 3:30AM. They told me, "This is an emergency situation. We'll send someone out to you immediately." By 4:00 in the afternoon we finally got a phone call back from AJ Plumbing saying that they're from Home Shield and they would be out shortly. They got here at 6:00 at night even though we called at 3:00 in the morning for an emergency.