American Home Shield Reviews

I paid premiums for years and was quick to recommend them to home buyers. I will NEVER do that again! Their customer service is the WORST I’ve ever experienced, and their whole end game is to get you to finally give up and pay for the issue yourself. They block you from posting anything negative, and I’ll bet that THIS bad review will never be seen either. RUN AWAY FROM THIS SHAM OF A COMPANY!

We live in TX. We are going one month without AC. We have degrees of 103 and higher, inside it's 92-96. I have medical conditions. We have been lied to every day that we call, and messages on Messenger. They delivered a part to Colorado that said it was ours, it is not. Asked to speak to a supervisor and was denied, have recordings of a call that will make you scratch your head. We have been a loyal customer for 20 years. No one can help us. This company deserves to be shut down. I have been sick to my stomach and major headaches. This is so wrong that they would treat people like this. Every phone call that we make, they say something different. So frustrating.

They wanted me to pay more than 1,500 out of pock for freon and they would pay for the compressor. Plus in 6 months I could never get freon and if the system broke after 6 months the unit would have to be replaced. I got unit replaced for 1800 all out of pocket RUN FROM THEM!

First tech was on the phone 3 plus hours getting instructions on how to rewire around a short. No short was ever determined. I told him I want the shorted component replaced, if there was one, not wired out of the system so he removed all the 5 or more extra wires he put in to circumvent the problem. Let me backtrack a bit. My ac system only blew warm air and I noticed the condenser outside was not functional. That was the nature of my service call. When tech arrived first words were, “Have you paid for the service call?” Of course I did that is why you are here. He checked the heater and it functioned well. He checked the ac and only the inside blower came on and the outside condenser still not functional.

I had to give it a star to share my horrible experience. But, it deserves no star because customer service is horrible and service people are incompetent!!! I placed my initial service call for my washer/dryer back in March. We are now a couple days shy of entering the month of September, so almost 6-months later, 8 or 9 service visits from 4 different service technicians, and several calls (including speaking with a couple of supervisors) my washer has been completely out for about 2 months. And dryer is still not completely drying. Finally, a technician with some sense came out and recommended for a replacement because the repair/replacement of the part that is needed would be more costly than a repair.

I will recommend American Home Shield. I filed a claim for the AC and everything went fine. I just had to wait two weeks before they found a motor. What happened was that a motor on my air conditioning unit went out. I called American Home Shield on a Monday and that Wednesday, they sent someone out from Legum’s Heating & Cooling. The technician, John, was very awesome. He came, found the problem and told me everything that was going on.

I had an AC problem and I did the claim at American Home Shield online which was easy. I did it at night and I called the next morning, and HD Service Co. fixed the problem.

The freezer stopped cooling intermittently and I called American Home Shield. They have always been responsive, and the people they sent out were fabulous, professional and courteous. They had to order the part but they diagnosed the problem quickly. I have no complaints.

I called American Home Shield and spoke to a representative to submit a claim. Overall, the contractors have always been great. So I love them. American Home Shield has been great as well. I have a warranty on a rental property and I'm thinking about switching that over to American Home Shield when that expires.

I had an issue with my air conditioning unit and AHS told me that they weren't gonna cover it. They said that it’s a pre-existing condition. But I was paying my money and when it come down to this, they didn't do anything that they said they were gonna get done. They had somebody come to check it out and I had to pay for that somebody to come out. The tech did what he needed to do but when it came down to AHS taking care of their part of the business, they didn’t have any business and I’m very dissatisfied.

Our refrigerator was not cooling so I made a service claim to American Home Shield and it was great. They were very prompt. Embassy Service Group was sent out and they were awesome. They were very fast and efficient. They did the job in a timely manner which was all I could ask for. The service was great and I'd recommend them highly. Our refrigerator is nice and cold now.

American Home Shield is wonderful. We called them and said we have electrical outage due to a storm, and they weren’t sure that it was gonna be covered. Because my husband is disabled, an urgent was put through and Copher’s Quality Homes’ electrician came the next day. The electrician was gonna come the following week, but when we said, “Jeez, my husband is disabled, he has a heart condition, we have no electric, the heat, he's having a hard time,” they came the next day. That was good. And then, the tech said he put it through AHS, but they denied the claim because they said it was storm damage. So, we had to go through our own insurance company.

I was very pleased with the company AHS sent out. Our experience with the company went very well. The contractor was great. He came in. He was very informative and he did work very hard until the problem was solved. I was very content with the job that they performed. It was very easy to submit a claim to AHS online as well. I was surprised at how efficient it was ‘cause I kinda worried as I was doing it, I thought, “Oh, my goodness. This might not even work.” Lo and behold, it did work. I’m kind of old school and I would rather do these things in person, but I know it’s impossible. I get leery when I have to do something online. I was very pleased that it worked so efficiently. I’m very satisfied and I have recommended AHS to another person that asked me about it. They were looking into purchasing coverage that way and I did recommend American Home Shield to them.

We have had a good experience with American Home Shield. Recently, the water heater was leaking at the place where my granddaughter is living in. Action Plumbing Service came out and fixed it. The contractor was more than great. He was very responsive and professional. We have used the same contractor two or three times already since we've been in there. They are very good people. Now, everything is going good.

I had a leaking pipe. I went online to file a claim with AHS and it was easier than doing it over the phone because if you try to call, you can’t ever get through. And when you do call, they can’t even help you, so you have to do it online. As soon as AHS assigned my claim to Patriot Plumbing & Heating, I called them and they came that afternoon. The repair went great.

I called American Home Shield for the washing machine and oven. I couldn’t get the light bulbs to work in the oven, and they had to be special ordered. And then for the washing machine, it would always bring up some codes and it wouldn’t complete the cycle when you turn the dial to clean washer. That never got resolved because when the tech tried it, the code didn’t come up. But overall, the contractors were very thorough. I would highly recommend American Home Shield. But the overall service charge of $100 that American Shield takes out is a little extreme.

We had someone come out to look at our AC unit that was leaking and my boyfriend said that the guy was really nice. He filled him in on everything that was going on and why it was happening, so it was good.

A young gentleman came out and took care of the AC problem. A battery needed to be changed. He also helped me to change out the vents, and the AC is working good now. The technician was very nice and helpful as well. Aside from this, I've called American Home Shield before so we don’t have any problems filing a claim.

We filed three claims online on the same day, one of which was for our GE Profile gas burner stove and GE Profile side-by-side refrigerator. The guy from Authorized Services said that it wasn’t the compressor, which was what we thought it was, and that it was just the controllers. So, we had to order one simple part and they were able to get that in the same day. They were able to fix it very quickly. Even if I had to pay out-of-pocket, without American Home Shield, I could go to Authorized Services.

My dishwasher's motor was being loud. I submitted a claim online to American Home Shield and had an easy experience. The tech repaired everything fast and it has been excellent since the repair. Overall, I've had a good experience with AHS.

The ice maker broke, and I had a water leak. American Home Shield sent out a guy from Whirlpool. The tech went right to work and he figured out what the problem was. I took his information and he left. He said he would be back after to get the parts. Whirlpool was back within the week and fixed the problem. Everything has been working fine. I like American Home Shield. I was with another warranty company that I wasn’t happy with for about 12 years. I switched to American Home Shield about a year and a half ago, and I’ve been happy ever since.

Every time I switch off the air conditioner, the fan was not switching off. It would remain on. When I submitted a claim to AHS for it, it went well. Their interface was pretty straightforward. It was easy to choose and schedule that. I got a call back from them the next day to schedule the time, and it was seamless. The guy came on time. He was good and very good to talk to as well. And he explained what he was gonna do, and then after, that was when he found the issue. He explained to me what the issue was and had to fix it immediately. Since then, no issues at all. I told him I'll observe it for a few days and call him if any issues come up, but it's been good.

It was super easy to submit an online claim with American Home Shield for my washing machine. They sent out Sears and they were on time and professional. They were able to solve the issue and everything was good. I would use them again. I've been with AHS for two years and it has been pretty straightforward and easy with them.

When the AC wasn't working, the gentleman that was sent out arrived here within the scheduled time. He was very nice. He explained what was wrong, and he fixed the issue. He had to change something in the unit, so the fan could start revolving again. He showed me what he changed. And then he gave me my receipt and left. I've called American Home Shield a couple of times for different reasons. But sometimes, they make you wait for the technician to come out.

The refrigerator started making noise when the icemaker was making cubes and it was making shaved ice instead. Everything was coming out really crushed. I submitted a claim to American Home Shield over the phone and their reps were great. I had called a few times, and they’ve always been very efficient. The contractor that they sent out fixed the refrigerator and it is now working fine, and I’m very happy with them. Apparently, when the icemaker got emptied out and I put it back in, there were some solenoid that gets stuck if you don’t put it in quite right. Overall, AHS has always been really nice, and they get people out here right away. They call and the experience was all really good, absolutely.

There was a capacitor that was burned out on our AC unit. And there's a switch that controls how much refrigerant goes from the condenser to the inside unit, and that switch needed to be adjusted because there wasn't enough cooling going to the unit inside the house. AHS sent out Total Air Care to us and my girlfriend and I set everything up together. She was there at the house when the tech came out and she said that the guy was really nice. He fixed everything quickly and it was smooth. And we were lucky that the AC didn't need any refrigerant because that's where the money is needed. American Home Shield only pays for the first $10 worth, but that's because the price of it went up. All in all, everything went well and so far, AHS has been great. We've also been able to set the AC where we would normally put it to leave the house. Eventually, we're gonna have to replace it but for now, it's good.

The AC claim that I recently had with American Home Shield went very well. I was very, very pleased with the individual who came. I’ve had some bad experiences in the past, but this person was extremely professional and extremely courteous. I have two AC units and the one I complained about was shot. But the tech always took it upon himself to also check the other unit, and it was also going. So he replaced the condenser in both units. If I ever had another problem, I would request him and his company in a heartbeat.

The only issue I have with American Home Shield is that if you call American Home Shield to schedule an appointment on the phone to report an issue and get the service, it takes you forever to speak to a representative. I have hung on the phone for as long as an hour. I know now never to call at the beginning of the week. I don't have the time to come and hang on the phone and the only reason why I called was because there was something I couldn't do online. I wish they would allow us online to speak to a representative. You can only submit a claim, or not submit a claim and call. If I have an issue where I couldn't submit it online, I would like to speak to a representative to communicate through messaging and you couldn't. So, that's something that they can make on their website.

I had a recent claim with American Home Shield and everything went fine with Grady's Air Conditioning & Heating Services. It was a very quick service. The technician knew what he was doing and was in and out in 30 minutes. So, everything went pretty smoothly. I did the claim online which was very easy to do.

When my hot water heater was leaking, it had to be replaced and I did it through my AHS warranty. The technician that came out was professional, very knowledgeable, and a very nice guy. Everything is now working okay. He said that a county inspector should come out at some point. I personally heard about it, but he had to file for a permit.

We noticed we had water coming in through the garage right from underneath. Our laundry room's wall is adjoining to the garage, so we went into the laundry room, and saw the faucet itself was leaking. So, we turned the water off right away, dried up what we could, and then put in a ticket. In the past, it took a couple days to have someone reach back out, which, if it was the dishwasher, I wouldn’t have been as worried about it. But given it was a leaking water to the washer, I wanted to get that addressed quickly.

The oven I had ran the self-clean mode, and it stopped working after that. And so, the door was locked and couldn't open, and none of the buttons worked. I did the claim online and I expected to hear from American Home Shield within 24 hours to make an appointment, and they called. They were very responsive and answered any questions I had. Science Appliance came out, pulled the oven and repaired it for me. The oven is working now and it's perfect. Now I can cook in my oven.

My recent claim with my AC unit went fine. The AC was leaking and I made the claim for it on the phone. American Home Shield answered my questions and now, the AC is working perfect. I’m happy.

The dryer was not drying the clothes and the lint was clogged up in there. I submitted a claim over the phone and the American Home Shield reps were very professional. The contractor that they sent out was professional too, and they did a great job.

I had a microwave issue and American Home Shield sent Sears out. The guy was wonderful. He looked at the microwave and said it was so old. He realized he couldn't even find the repair parts for the microwave and he recommended a replacement for it. American Home Shield took about a week and a half to get back and say that they needed to replace it. It was a little annoying to not have the microwave fixed then they came back and said I had a choice of this, this or this for the replacement. And if I wanted to chip in some money, I could get something a little bit nicer. That was what I did.

When we had an issue with a bearing in the washer, I called AHS and they sent somebody out to inspect it. It was quick. It happened at the end of the week, and then, the contractor was here Tuesday the next week. They were very professional. They took care of information and determined at that point what the factor was. They told me everything I needed to know and needed to do. The tech also told me what wasn’t broken and that I didn't have to worry about it. One claim was for the dryer, one was the washer. The tech told me that the issue with the dryer is pretty common and that there was really nothing you can do about it, which is fine. We can use it the way it was. On the washer though, AHS awarded $630 for it but the new one cost me $1000. I haven’t been paid back. But our dryer now works fine just like it was before and we ended up getting a new washer, so it’s working fabulous.

I thought the little drainage tube just gotten out of the pan because I noticed it had leaked because we had a baseboard that was warping. I got down to look at it and then, I realized there was water on the floor. So, we went ahead and called American Home Shield to have someone come out and look at it. The claims process went very well. It was filed on a Friday before Labor Day and I was afraid they wouldn’t be able to get to it till Tuesday, and they came on Friday and got it done. So, I really appreciated them getting right on it because it was hot.

I've been with American Home Shield for about a year and a half. I have had different contractors and none of them has been bad. But the one I had from Majestic Appliance Service was beyond expectations. He was awesome and was very professional, clean and had high customer service skills. He did a good job and if I ever need someone to come and fix something else in my house, I would want him to come.

Everything was good with American Home Shield. I originally filed a claim online and it was easy. It was hard to explain what was going on though. It gave options but not what was going on with my air conditioner. It was close though. I called and they said the motor was going out but it would have to go out before they can replace it. And when it went out they replaced it. So after the second time, it didn't take any time at all. They came out and replaced it immediately. They did a really good job and were very professional.

The AC was making lots of noises and constantly running. It was giving me a hard way to go. And then AHS sent me a contractor who was great. He was very informative and explained a couple of things I didn't know. He gave me very good service. Hopefully, if I have any problems again, he'll be the one to come because he taught me a lot of things. The AC is doing wonderful now.

Our AC at my rental place wasn’t blowing enough cold air. About a week ago, I called American Home Shield and they apparently serviced it. They said everything looked pretty good including the gas. But my tenant said it seemed like the AC was still not blowing out enough air like it used to. The repair didn't seem to help. I called American Home Shield again to recheck it. A day before I called, I had someone inspect my house because I’m selling it. They told me that there was a differential in degrees with the AC so that was another reason I called AHS again. I was just following up.

American Home Shield's claim process online was okay. The air conditioner was leaking and it took two days for the contractor to come out once the claim was submitted. He was good and communicated wonderfully. The repair was done the same day. So far, so good. However, we are actually dealing with another situation with American Home Shield. It's just always different with them and I don't know if it's their rules or what it is, but when replacing an item, they don’t always cover the cost of the actual replacement. They'll say, “We’ll pay up to $60 to replace this part” even if some part was $200 and we can't buy another one for under 150.

Leisure Time Water came out a couple of times. They came out once on the pool heater not working, but they deemed that one to be okay. But we later found out the pool heater wasn’t functioning properly at all. In fact, it was beyond repair, and American Home Shield had to replace the water heater. I did the claim online, and it was easy navigating through their website. You just go and you put the claim in and then they set up an appointment. They send the person out. And Leisure Time is the contractor they use for this particular area. Their service was good. And they lived up to their word and made sure everything was done according to what was supposed to be done and according to spec. My experience was good, they met the expectations, and I have no complaints at this point.

My upstairs AC unit had an issue so I called in a claim with American Home Shield. Submission went quickly. Someone reached out to me the next day, and the contractor came out. He was nice and he did the job well. Overall, I'm satisfied with AHS. They are quick and reliable.

I like how quick and easy it is with American Home Shield. It's not like a long process. I've been with them for about a year. When I was having issues with my toilet, I called them and their rep was really good and straight to the point. The contractor was good too and we used them before. They're from Abilene and we're from San Angelo. That's like an hour and a half drive, and they were pretty quick. They were really knowledgeable and they let you know what's going on. They would bring you in, discuss it with you, walk you through the process and ask you questions about how you would wanna continue. Everything's good.

Updated on 09/04/2019: I attempted to request service using the on-line application. One request was for my garbage disposal. The other request was for my spa heater, which American Home Shield has failed to repair over a period of two years, even after I paid out in excess of $500 in service fees, not counting the original home warranty premium I paid in the amount of $709/year. On both repair request applications, I was unable to complete the application, receiving the message from the site, "Unable to complete".

I have had two service calls and each time the people they send don't fix the problem. 1. I have a main sewage backup. After a full 24 hours they sent a plumber who eyeballed it for 3 minutes and said it must be on the city's side of the line (it was about to thunderstorm so they clearly just wanted to leave). I called the city who quickly came within 2 hours. In the rain, the city guy showed me with the two pipes how the obstruction was clearly on my property. Since the plumber saw what the city saw, the plumber must of either been completely incompetent, or more likely dishonest. I called American Homeshield. After being on the phone for them for over an hour, they said the best they could do was send a "second opinion" plumber out, but that it could take up to 2 more full days. This is while sewage is backing up in my toilets and showers. They just flatly refused to dispatch an urgent plumber.

My AC broke in the middle of Aug. 2019 in NYC. (It is super hot). After 5 days AHS couldn't reach the contractor who had accepted to come for a service call, and approved for an outside contractor. After getting all the information (SEER, serial and model number) the outside contractor is denied because his price is too high. AHS is now trying to reach out to the contractor who didn't show up to come back for the service call. As for me, I am stuck on the long Labor Day weekend with no AC 9 days after my original submission. Just save yourself the stress of dealing with AHS by putting money in a savings account.

Unsatisfactory Service - Lack of Supervisor Response. Water Heater failure/replacement service request: AHS had Amazing Plumbing company (925) 756-5526 perform the service call. The technician did not call in advance of his/her visit as instructed by AHS. Technician was reported to have arrived early. Technician entered property without authority - owner's representative was not at the property to authorize entry. Technician never identified himself/herself. Technician apparently arrived in unmarked vehicle.

Our family of 6, including 4 daughters, have been without a working AC for now a month during the hottest time of the year in central Texas. Temperatures in the house exceed 90 degrees with heat index outside well over 100. AHS has no sympathy whatsoever and will do everything they can to avoid replacing the unit, we are now on part 4 of the outside unit and $800 of Freon and 5 visits from the contractor. No one at AHS can speak clear English and avoids at all costs taking ownership and helping find resolution. It always the processes' fault. Well, I have now acquired an attorney pursuant to their arbitration clause. Additionally, I have contacted my realtor who takes care of all executives from my company and she has agreed to stop using AHS and instead promote hellosuper.com. Of course we are also going into the holiday weekend which will now be an additional 3 days before I even hear from them, let alone have AC.

I have had two ac concerns in the past year, on both occasions the company has advised me that I would have to pay 1900+ out of pocket. I took a cash in lieu option of $1577 for my HVAC coil to be replaced last time, they are only offering me $509 this time around. They cannot give me any explanation on why the difference this time around. I am a licensed insurance adjuster and this is the worst company I have ever had to deal with.

I had an Air Conditioner 2nd floor electric air handler that failed. AHS sent a technician out that told me I needed a air handler and proceeded to inform me that AHS would only pay to install the cheapest products and never used quality appliances. Mine was a R22 system which is being federally outlawed this year but AHS is not upgrading anyone until the law goes into effect. AHS would only pay to replace the air handler with a cheap brand and they would only pay 10.00 per pound for the Freon.

I really like American Home Shield. I had American Home Shield when we lived in Arizona. I was with them for almost three years in Arizona, and then when we moved out here, we rented for the first year, and then we were getting to our house. And so, we've had them for this, for the first year. And then I already set it up to renew. I think everybody should have AHS.

The AC line was coming out of the secondary. The guy from the AC company didn’t care and he didn’t wanna be bothered. He just walked in, blew out the line, and then the sinks in the bathroom were clogging up. The water drains out in the master bathroom drain and the water wasn’t going away. So the sinks were filled up, so we had to keep bailing the water out of the sinks.

We've always had wonderful service from American Home Shield. Recently the pool pump handle broke off completely, and the whole process was difficult 'cause I turned in my request on a Friday, and we're here in Arizona and it was 112 out. The tech couldn't get out here till the following Tuesday, so time-wise, it was lengthy. Still, the tech was wonderful. He gave me a 15-minute call ahead, which was what I needed. We have dogs, so I had to bring them in. Called me right away to let me know that he had to go pick up the part, and he would be back. A couple of hours later, he was back and did all the repairs quickly.

I went online and made a claim to American Home Shield for a leaky faucet, and a plumber came out two weeks ago. He was good and knowledgeable. The parts were sent in and when he got them, he came back 15 minutes later. I liked him a lot. He was a great contractor and an asset to American Home Shield’s business.

There are two homes, and in the attic of one, there were AC ducts and two rips in the ducts. Air Squad Heating & Air Conditioning came and did the service, and it went really good. In the other house, the AC coils were really dirty. The same technician, Marco, came and cleaned them, so it’s much better. They also installed a brand-new air conditioning unit on the roof in a different home. Overall the reps from American Home Shield have been very nice. They seem genuinely wanting to help, so I’m happy with them.

When the Polaris wasn’t working, I went online and filed a service request with AHS. A lady called a couple of hours later and I told her the brand of the pool pump. Watertight Pool came out the next day. The tech flapped the capacitor in and said that if it didn’t work, he'd replace the pump. When I went back out there, he was already replacing the pump. He had it in the car. It was the easiest thing ever. Everything is working well and I'm glad I have American Home Shield.

American Home Shield's service was perfect and great. I did the claim over the phone and everything was good with the claim rep. The contractor came to fix the garage door. Its belt was broken. I’ve been working with this company for a long time and there was just one time that I had an issue, and then the man who came out apologized. It was the time when he fixed my oven. Other than that, we are really happy. That’s the reason we’re with the company.

Our recent claim with American Home Shield went well. Speaking with their reps has always been great. We called them and in the same day the contractor All In One Appliance Repair arrived and put the part in.

I had a running toilet and it took the contractor less than five hours to come out after I filed a claim online with American Home Shield. Gregory Rossi Plumbing was great. They were fast and efficient. They had all the parts with them. I was very impressed. It was very easy, helpful, efficient, and everybody did a good job.

In all businesses, nothing is ever perfect. It's all about finding the solution and so far, I don't have any issues with AHS. They have been great. I recently called in a claim and my experience with their reps was all right. It got the job done. They sent out a guy from Ideal Electric LLC and he was awesome. The first time he came out, he fixed my fan because it went out. When I did the recall, AHS sent him back out. He was a cool guy and he pretty much knew what he was doing. He had to order the part, so he made another appointment and installed it. And everything's good so far.

I sent a claim online to American Home Shield when my air conditioner wasn't working. When the contractor came, he fixed it in about 10 minutes.

We were having air conditioning problems. The first one was not enough cold air and the second one was no cold air. I submitted the claim with American Home Shield online and they just followed up on the second one. The online process was very easy to do and it took two days for the contractor to come out. Then the capacitor that was replaced went out after a month and a half. The guys replaced the part and they finally fixed it. The AC is working now.

We've been with American Home Shield since we moved into this house and we just kept it up. When my water heater broke, I called about it but nobody called me. You kind of hope that they call right away since it’s a hot water heater. It was 90-degree weather and kinda hard not to take a shower. So, I ended up calling AHS. They had nothing from the call center. The guy said, “I don't know anything about this. They didn't send me an email or anything.” They gave me a contact number. They gave me the company that I was supposed to talk to, which was B&B Plumbing, but AHS didn't tell them. The B&B Plumbing rep just said that happens all the time, people calling, and he didn't have information. So then, I had to call AHS back and have them get the information to B&B Plumbing because the B&B Plumbing rep couldn't call AHS and get the information.

My air stopped cooling and I called American Home Shield to request for someone to come out and check my air, and they did. The service was great and I didn't have any problems. The guy did what he was supposed to do and let me know what the problem was, and he fixed it. Everything is up and running and my house is cool now. It was handled perfectly.

I was able to get Advanced Appliance Services out in four days after I phoned in a claim for my washing machine with American Home Shield. The contractor seemed to be fine and communication was good. My washer has been fine since the repair.

The microwave was not working so I requested service through American Home Shield's website. The contractor was a woman and she was very good. She had the part so she fixed it the same day. It took about 40 minutes and the microwave is awesome now.

Our AC was making a loud noise and just blowing warm. Everything was awesome when I submitted a claim for it to AHS. The contractors came in about two days. Everything is good now.

The AC was leaking water. It was still operating the next day, but I tried to not use it. And the next morning, it quit working. I've been with American Home Shield for about a year and this is the first claim I've had with them. Submitting the claim good. I talked to somebody on the phone and the experience was all good. The guy was nice, thorough and knowledgeable. The AC is now working so, I'm assuming that the tech did good.

Our claim experience with Quality Plumbing was wonderful. The contractor came in and he fixed the toilet. The tank was loose from the bowl and something about the water line that’s behind the commodes. It wasn’t tight. It was a very easy fix. He was very good. He was also here when he said he would be here and gone.

I made a claim for service over the phone. The American Home Shield representatives were pretty good. It took two days for the contractor to come out for service. Their professionalism and the quality of work they provided were good. The rekey was excellent. The technician was in and out quickly. It's just that he solved the issues that I had, but it seemed that we could have done a little more. Still, what he did was a 100%.

I could only put so much on the online communication, so I submitted the claim for my AC through the phone as well. My house is quite large. I have a split unit, and when the tech came out, he knew exactly what was going on, that I got a clogged water line. He did what he did, and it worked for a couple of days, then it broke and stopped. When I woke up sweating in 80 degrees inside the house, I was ticked off. I went and checked the units underneath the crawl space and it was full of water. Then, I went upstairs in the sending unit, and that was the same thing. The drip pan was full and I pumped that out. It took me about an hour, four or five buckets full of water, and then cleaned that up. I suffered over that weekend.

My wife talked about a dishwasher that was not working right. I put in a ticket for that with American Home Shield. The rep whom I spoke with was very professional. He was very polite and was able to take care of everything. My wife was very impressed. The gentleman whom they sent was really good. The issue turned out to be a bad motor and the tech was able to get the parts that same day. He came back in an hour and was able to fix my problem. Since then it has been working great. AHS made a really good impression.

I called and spoke with an American Home Shield representative, and they took care of all my concerns and were able to process accordingly. I was happy with the speed and professionalism. Air Squad Heating & Air Conditioning did a wonderful job too. They were prompt when they scheduled the meetings. They answered any questions that I had ‘cause I was there on site with them. They addressed any concerns that I had.

I did my plumbing claim online. It was so much easier to do because it's hard to get ahold of someone on the phone. American Home Shield got back to me immediately. It was less than 24 hours. The tech was really good. He was very professional and very clear. He did what he needed to do. He was very thorough. It's only been a few days since he came out and I haven't seen any issues. So far, it's pretty good.

I called American Home Shield for an AC claim. I was told that it was Freon and AHS paid a part of it. Then the contractor company called me and said that some other things happened so I got to pay them $2,000 out-of-pocket. That's a lot of money to pay when you have an insurance company. I’m paying American Home Shield a lot of money, and I choose to pay $100 ‘cause I've never had anything wrong with my house. The house is relatively new, so I was wondering what happened. The rep could never explain it to me. I also told her that I needed an invoice, which I never got. I never knew what they did.

I filed a claim with American Home Shield online and the website was easy to navigate. However, it usually takes 24 hours to get an appointment scheduled. Sometimes in the past I had to call the company to schedule an appointment. So, I don't know whether AHS doesn't have a lot of technicians in the network or not. That's something I would like to see improvements on. But other than that, Certified Electrical's technician provided an excellent service for the exhaust and repairs. He was on time with the timeframe that he provided.

My most recent claim was regarding a blockage in the plumbing of my washer. The first time I made the claim via telephone, it went great because there was someone at American Home Shield to talk to regarding where I live and what was going on. We had to do several changes on the people that were gonna come out though. They were gonna send someone that was over 60 miles away, and it wasn't gonna work. I tried again online and there wasn't an immediate communication. There was also confusion with the first contractor which took days to iron out. Nevertheless, AHS found Scott's Appliance, who did a beautiful job. They came out immediately and were here on time. They were absolutely perfect in all ways. I would highly suggest for anybody in the Amador County area to use them as a plumber. I run a senior Facebook page with thousands of people on it, and I recommend AHS to everybody.

The AC unit wasn’t working properly and the cover wasn’t back on top of the electrical parts. I filed the claim for it to American Home Shield over the internet, and the contractor from Cutting Edge Total Comfort who came out was great. The guy was professional and courteous, and he took care of the issue that day.

I filed the claim with American Home Shield online. AHS sent out Kingwood Air Solutions and they were great. Their tech was on time and very nice. He worked quickly, fixed everything and was on his way. He worked on a holiday, which was big.

Submitting a claim online for my AC to American Home Shield was easy. Heritage Air & Heat, LLC came out in a few times and finally fixed my problem. They really worked hard to do it in the heat of summer. Everything has been great since the repair.

I had a good experience with American Home Shield when I submitted a claim for an air conditioner issue. I would've preferred to have my choice of vendors, but I wasn’t given that opportunity. But the contractor that they sent out was professional. It was all good.

The claim I filed online for my dryer with American Home Shield went fine. The process was super easy. We set an appointment, and AMTEC Services people were here on time. They did everything they were supposed to. The dryer is now fixed and is working, so they were great. Everything went to plan on that one. However, with our AC situation, the contractor for that ghosted us multiple times. The AC people were supposed to come out Monday, but they did not show up at all. They didn't even tell us they weren't showing up. I got it rescheduled, but they said, "Put another ticket in." Still, I didn't hear from the AC people.

I've been with American Home Shield since I bought the house in May of 2018. I just renew with them. I usually do a claim online, but this time, I did call because this was a repeat. I wasn’t sure what to do because my mom had the same problem and it was back in March. I didn’t know if I would have to pay the $75 again. I guess I had to ‘cause it was over the time, which was fine, but the first company didn’t fix it. So, the lady that dealt with me on the call made sure that she sent me to a different plumbing company. This guy did fix it so I was very happy. He fixed everything so fast. It was actually the owner of the company who was the one that went out for the visit and my mom said he was super nice.

I made an appliance claim online to American Home Shield. Their online process was very easy. It was very nice. GE came out the next day, and things have been going very well since the repair. I would recommend AHS.

For a different claim related to my AC, I asked American Home Shield for an email about the repairs and what the actual company was proposing be done. I had to go like three levels up. But then, AHS said that they don't email customers specifics. That has got to be fixed. There’s too much information out there. This is Texas and Air conditioners go out. The main reason that people buy American Home Shield is it’s like installment payments for a new AC. Still, I had a recent claim with AHS for an appliance issue. I submitted a claim online and went through an easy process. My Appliance Repair came and the repair went swimmingly. Trevor, the technician, was awesome. I'd hands-down refer this contractor.

American Home Shield sent 4A Appliance Repair. They were super nice, efficient, timely, and very professional. Everything was really great. They were fast. They were awesome.

We had problem with the microwave, and American Home Shield sent out the contractor. Unfortunately, the day that he came in, we had a power outage over here. So, the next time, American Home Shield sent another company and the technician looked at it. He was very good. He went through everything and he found the problem. The problem was every time you close the microwave door, it begins to loosen one of the switches. So he fixed that switch and everything is working fine.

I had two claims with AHS back-to-back. So, one was the garage door and then last week, a guy came and fixed my dryer. The contractor for the dryer came over and had the part and fixed it. It was great. It kinda suck because it was the Labor Day weekend, so I didn’t get in touch with the contractor, until that Tuesday, and I put the claim in Saturday, but I figured that because of the holiday. But the contractor was excellent. The dryer has been working perfectly. The garage door claim was great, too.

The contractor came out two days after submitting the claim to American Home Shield. They completed everything. It was so professional. I've had American Home Shield for a year and a half now, and I've been telling everybody about it, including my girlfriends in California and my sister.

I purchased the warranty when I purchased our home. On Monday I filed a claim online. I was told that the plumbing company would contact me in 4 hours in regards to the garbage disposal and I would be sent a text with their information. Monday I never heard anything, Tuesday went by and I never heard anything. I called American Home Shield on Wednesday. I got a rep I could not understand and he said he would update my request I was on hold on a silent line for 40 minutes. I finally hung up and called back I was told again that I would hear from the plumbing company Wednesday definitely. Thursday afternoon I call American Home Shield back I get another representative and he says they will send it to dispatch and change the company if I don't hear anything in 1-2 days to call back. I ask what the new company is and he says there are no other plumbers they contract with.

We have a 20 year old dryer. It finally quit. We called AHS and they did send out a repair person 2 days later. Of course we paid our $75.00 plus our monthly fee of $57.99. Which we have been paying for several years. The repair man stated that the dryer should be replaced as it had a part that was completely broken and another part they would not be able to get. If they tried to fix the dryer without the other part it could be a fire hazard. So, this was on a Friday. I run a dog training business and I also do boarding. I go through a lot of bedding and towels plus our own personal laundry. Thankfully I had a clothes line so I was putting stuff on the line. My problem is time. I also work a part-time job and do classes.

Initiated service request on Monday morning, 08/26/2019, at around 7am. The vendor they use called on Monday and advised they couldn't come out until Wednesday. So, they showed up around 2pm on 08/28/2019. Repairman was there for 10 minutes and advised my spouse that they needed to order a part, a gas control valve. Said it would be a few days until the part comes in and then they will contact me to come back out. Why does a plumbing company have to order a standard operating part for a gas water heater? Home Depot and Lowe's both sell them, so I am confused.

Contacted your toll number 4 times today. Was hung up on three times. Purpose was that I found that you have been renewing my contract with increasing rates without my consent and that other customers are paying lower rates. I was giving the courtesy of calling you to maintain your business with me. However, your customer service system has done what it could to lose me as a customer. The first 2 occasions were transfers to retention with immediate hang ups and the third I was given the customer service number I called to talk about my retention with a bogus transfer again. 4th rep said there was nothing she could do to maintain my business and that I either had to wait or cancel. So I initiated cancellation after the experience I had today. I even gave a courtesy of a DM on Facebook with no response. Please respond on the subject of customer service, retention, and rates.

I have been without a dryer for almost a month. I notified American Home Shield consistently in hopes of changing the contracting company to which I was assigned. Every time I called AHS, I've been placed on hold for a long period of time or simply got hung up on. The National Platinum Service out of Columbus, Georgia is the contracting service company I was assigned. They have been to my home 3 times and still doesn't have my dryer operating. The mechanic has asked for assistance through his company but the supervisor, Randy is repeatedly ignoring his requests. This company is very unprofessional especially the receptionist, Julie. She is very rude and lack knowledge when it comes to her job. She constantly lies and has excuses as to why I cannot speak with her supervisor. AHS refused to change contractors so at this point I am canceling my contract.

I was charged the $75 service fee on Aug 9th BEFORE a tech even came to my home - the request was cancelled. I was told on 4 occasions (phone calls made Aug 10th, Aug 13th, Aug 20th, Aug 28th) that I could expect a refund in 3-5 the business days, then 5-7 business days, then 7-10 business days. Today is Aug 29th and NO REIMBURSEMENT has been made!!! I have been a loyal AHS customer for 15 years but am now seriously considering cancelling my membership. It’s not rocket science - AHS charged my checking account in error PRIOR to a service visit, the appointment was cancelled, and a refund was requested 20 days ago that I have not received. I will file a complaint with the BBB and Consumer Affairs if I do not receive my refund immediately. Seriously disappointed with AHS for the 1st time in 15 years!!

The issue has been resolved and we're satisfied that our central A/C is working thanks to the help of AHS and their quick dispatch of service.

Our air conditioning went out 4 weeks ago. I live in Tampa Florida and it is August and we still have no air conditioning. Our house has been as hot as 100 degrees with all doors and windows open. They have been giving us the run around this whole time. They did have someone come out last week to fix it, but it only cooled down to 77 then a day later stopped working again. We have been with American Home Shield for about 4 years. They do not care about the people who have to live in these conditions. They still do not know when the parts will be here. We have called several time and NO ONE can give us an answer. STAY AWAY FROM AMERICAN HOME SHIELD. I will not be renewing our contract and I will be getting a lawyer to see my options.

On July 12 I called to cancel 3 contracts with AHS due to a poor experience on a warranty repair claim made in June. They sent out a company that walked in and said duct work is not covered and left. After a few calls to AHS they sent company back out to at least verify and test HVAC system. This is despite my contract states duct work covered, and both the HVAC company and AHS said it isn't. CRAZY, but it only gets better. I told them I would be cancelling and they said no problem. Because I had renewed 2 of the three contracts in April I had to pay an early cancellation fee on each of about $50, and a prorated amount for the 2 months I had the contract. I was told I would be getting a refund of $491.86 on one of the contracts and I only received $279.89.

HVAC vendor they connected us with has been ridiculous. Haven't had solid AC for a month now, here in the middle of summer. Now they are saying it will be another week before anything can be done. AHS customer service was no help at all. We are still miserable in our hot house! 1/10.

We had our A/C go out in our house. Paid the $125.00 fee. A contractor reached out to us so set up appointment. They were out within about 24 hours. It was from there that the experience was terrible. American Home Shield will send out the worst company to come and check the system. The company came out 3 times after it was not fixed the first time. This is all on the process of about 2 weeks. Every time they sent a technician out we got a different story on what the problem was. Keep in mind you are stuck with the company they choose.

Issues with both my AC and called AHS as I have been a customer for years and barely used the service. I was sent a vendor who stated he fix one of my AC however, it never worked before he left the home. I called to have them come back and they refused stating to wait till the following week. I called AHS and spoke with several Reps including escalating depart to no avail. No one advocated for me. I was told, AHS does not control the vendor schedule. Asked several times to speak to a manager and supervisor and told that AGS does not transfer to leadership. Corporate has no email address for complaints, etc. Second vendor comes out 3 days later with a different diagnosis. It is almost a week since I called them and my home is still 90 degrees. I have to chase them for updates. No one seems to care.

Horrible experience with American Home Shield on all warranty work. 2019-Refrigerator still freezes up after 2 service charges of $75.00, 4 service visits - repair companies ordered and replaced same part twice because they had No documentation? Central A/C reported 7/16/19 - assigned contractor: Quantum Mechanic has not repaired as of 8/28/19. We have spent hours on the telephone-no follow-up.

We've used AHS to repair our dishwasher and ice maker. In both cases they referred our request within one day and the repair shops they provided were timely and knowledgeable. AHS also provides texts to inform you of the company that will visit your home as well as another text with real time information about the repair person's arrival time and where they are on the road (similar to what Uber and Lyft provide). We had our ice maker repaired today and the repairman was timely, professional and solved our problem. We highly recommend AHS for your home warranty needs.

Updated on 09/03/2019: I contacted you all last week concerning this problem.. AHS just sent another repairman to my home, he says computers and water doesn't mix???? Told me every time I wash I should unplug it..Really...then he said it's only guaranteed for three months after taking six and a half weeks to repair a 10 year old machine..Will not keep them and will let family and friends know this company in Chicago is a sham...

I always have trouble doing my claims online. So I do it over the phone and the representative was great. I had a refrigeration issue and I had to have a recall on it. The contractor of AHS came back and he satisfied everything. Everything’s working beautifully. He was very professional, very courteous and American Home Shield handled it greatly. I am grateful for American Home Shield. It gives me some confidence. The warranty is just what I need. They’re always there.

At nighttime, my air conditioning would kick on, and would run for two minutes and then turn off. And then, it would immediately turn back on again, so I called American Home Shield. It took Total Air Care quite a while to get here. They were supposed to be here between 10:00 and 2:00, and the guy called me at 2 o’ clock saying, “I’m not gonna make it there until about 3:30.” And then, he called at 3:30 and said, “I won’t be here until 4:30.” And I said that I had an appointment and that I was leaving at 4:45.

Submitting a claim for my AC through American Home Shield's website went very well. I contacted their contractor, Blizzard Air, the same day and they came out the next day. The techs explained what they were doing and what was wrong. They had the air conditioner up and running in just a few minutes. It's working fine since then. Overall, I had a very good experience with AHS.

I filed a claim with American Home Shield when the fridge wasn't cold, and they sent Valley Appliances out. But they didn't fix the problem. They just told me that I needed to spray this stuff. But that survived for a bit, and then it completely shut down. So they had to come back out and change a part. The fridge has been working fine now.

My dryer wasn’t heating. I submitted a claim online to AHS and the first service contractor they assigned me up with, after the conversation with them, I told them I didn’t wanna deal with them. AHS switched me to another one, and they came out relatively swiftly and took care of the problem. AHS has been good so far. So, I don’t have any issues. I’ve recommended them already.

The vendor had a different idea of what American Home Shield wanted to do as far as getting the problem fixed. So, I was stuck in the middle trying to determine which one is it: are they going to replace the unit or are they going to fix a part? Then, they realized that cost-effectiveness was for me to fix the part when American Home Shield had determined that fixing the air vent would have been more cost-effective. But, cost-effective to who? The technician came and assumed that he had fixed the problem when he did not. As soon as he drove away, it was still leaking water. So, he came back and diagnosed it again. That was when he said something in reference to a crack in the drain pan.

The water heater was leaking. Steven A. Mills Plumbing came out and replaced the whole unit. I called American Home Shield to file the claim and everything was fine with their reps. The contractors were excellent. They had to come back, but I didn’t expect them to have a water heater in tow.

AHS has been great and we ended up needing them more than we thought we would at first. They had been there for us, so we appreciate it. The only issue I'm having is that they came out and took a look at the garbage disposal and said that it would have to be replaced. And after several days went by, I didn’t hear from anybody. I called and they said, “Okay, we're gonna check into it and you're gonna receive a call.” That was last week. So, I don't know what's going on with that and I'm not sure what to do.

My AC unit wasn't blowing cold air and I made a claim for it online. I submitted it at American Home Shield the night before and the tech called the next morning, and he was there by 11:00. Everything is working now.

We submitted a claim online to AHS for our AC unit. The process was very easy. The first group didn't know what to do, so AHS sent it over to somebody else the second time. The second contractors were awesome. They installed a new thermostat and they were great. They kept me informed about what was going on and what they needed to do. We're very satisfied with AHS.

I had an issue with the door sensor on my washer and submitted a claim over the phone to American Home Shield one Friday morning. Their contractor called me back on Monday and came out Tuesday. The tech who arrived was very nice. He had the part needed in his van and took care of the issue that same day. The door sensor has been working since the repair. I've had good luck so far with AHS.

The initial claim for my dishwasher was online, but whenever it repeatedly wasn't fixed, I called American Home Shield. When the contractor came, he replaced one part and it didn't fix the issue. Then he replaced another part, and it still didn't fix the issue. The third time he came, they finally submitted it for replacement. It was about a full week before I got contacted with my replacement option, and it was a total of 10 days before I had my new dishwasher. I went with the one that American Home Shield selected, and they covered the entire replacement.

We had an appointment set for our dryer and my wife took a day off of work. We dealt with Sears and they were terrible. They were supposed to be at the house between 7:00 and 4:00 pm, and she never got a phone call. At 3:30 my wife reached out to Sears and they said they’d be running a bit late and would be between 5:00 and 5:30. She contacted them at 5:00 and they said that they couldn’t make it out to the house.

LUX Air Engineering is not fixing the root of the problem. They just put a band-aid on it. They said that the AC unit is clearly undersized for the property and there is no possible way for it to cool the home or heat the home in any kind of efficient way. And so, it has been like that, and it is going to continue until they up the size of the unit. You set it at 75 degrees and the house will get to 78 to 80 degrees, and the AC runs all day. They’re not even authorized to change the unit out altogether. I don’t know what I’m supposed to do to make the unit run properly other than it is a 4-ton unit, the SEER rating is older, and it needs to be a 5-ton unit to cool the size of the home. I’m sure I’ll be calling American Home Shield again soon once we change seasons, and the unit will have to get fixed again.

I call American Home Shield when I have an issue and they’ve always been very helpful. The contractors have always been professional as well. I called AHS on a Friday and they came on a Monday. Our faucet was leaking from the base, and they replaced the faucet. It has been perfect ever since.

I filed a claim over the phone and I've been very pleased with the American Home Shield reps. Mid State Appliance Repair came very quickly. They were very professional and they did a really good job. I've been very satisfied with them.

We've been with American Home Shield for over 10 years and the service has been real poor. We did three claims, each was $75. When the refrigerator never got fixed, we had to buy a brand-new one. The refrigerator was leaking and the techs put the new part in, and then we had to get a plumber to come out as well. Making the claim was okay, but it took over two weeks to get the part for the refrigerator. The original date the techs came out was on the 16th of August and they didn't come back until the 24th. And then when I asked for a refund, somebody gave me a runaround, then somebody else gave me a runaround. I still wanna ask for one today because it's very unfair. We had to wait that long, and they still couldn't fix the refrigerator. If American Home Shield doesn't get better, they're gonna lose us 'cause they screwed up. I wouldn't recommend them to a friend.

Submitting a claim online or by phone with American Home Shield has been amazing. Tompkin's Appliance Service, the contractor, was amazing. I love AHS and they are the people I recommend. I have a lot of friends that I've sent to them who have signed up. I've never had a bad experience with them, and I will never not have them.

The garbage disposal was recently installed in July and then I had to call a plumber back because it was leaking. I tried to submit the claim with American Home Shield online, but the online process required a $75 co-pay, which I thought wouldn't apply in this case because I was asking for them to fix something that was supposed to have been fixed. So, I called and spoke with a representative who made the arrangements without me doing the $75 co-pay.

90% of the time, I file claims with American Home Shield online. When the AC stopped blowing cold air, it was three days before True Master Inc came out. It was the peak of the hot season so there were too many calls. I was referred to a second company but they were even gonna be longer so I ended up back with True Master because they held my original appointment. Thankfully, it was cool enough at night. I opened the windows and everything was good. When the technician came out, he did a very nice job. He was very thorough and professional. He walked me through all the different steps and checked every possible thing on there and was there for 45 minutes. Since then, the AC has been functioning.

I had my system serviced where Freon had to be added. This was the first or second time it had happened. American Home Shield sent out United Air Temp and they were fine. Aside from adding Freon, there was another issue that was causing one of the other issues that the technicians found. That was rectified. The only thing was the email that I received from AHS was a little misleading. It stated up to $10 for the Freon replacement. But Freon is $100 per pound so $10 doesn't cover much. I have an older system and eventually, it will break again.

My refrigerator was just old and it quit working on me. And before I even took the policy with American Home Shield out, I asked whether the refrigerator had to be a certain year and they said there was nothing like that. And lo and behold, everybody has been peaches and cream. I haven't ever been treated so nicely in my life and hell, I'm almost 80 years old. The service technician that they sent out from the appliance store was an awesome guy. He was a very hands-on type of fellow.

I submitted a claim online to American Home Shield and navigating the website was good but they should have a field or a block where you could describe the fault. It might help the technician or the service repair company to have a little bit of an idea before they get here of what the problem may be, or it might jog their memory to say, “Hey, give this customer a call because he’s talking about this, this and this.” I’ve had a few other complaints and I had to tell the technician over the phone prior to them getting here so, they would be well-prepared by the time they get here.

I’ve submitted claims online to American Home Shield several times and it’s pretty simple. The contractor would come out for service within a couple of days. For my AC, I had Custom Climate Professionals do the consulting first this time to find out what was gonna be covered and what wasn't. He did very well but none of it is getting covered. I had a different company put the equipment in and they gave me a second opinion on what wasn’t done right.

My air conditioner in my house went out one day and I submitted a claim on the phone to American Home Shield. The reps whom I spoke to were nice. They sent a contractor who was very nice as well. He got up on my roof and when he came down, he told me that I could close my windows and turn on my air conditioner already. It has been working since then. I've been satisfied with anything AHS has done.

I submitted a claim to American Home Shield for a rekey and went through an easy process on their website. LT Lock and Key came out the next day. The tech was really great and did fantastic work. He was very professional. He took each of the bolts out of the door, went to the truck, came back, and it was done in no time. That day was right before Labor Day weekend and I didn't even think I'd get a call before Labor Day. Everything has been great since they put the new locks in.

Hayes Plumbing & Heating came right on and gave me a phone call within the 24-hour turnaround. Then they came out and checked to see what was going on with the water heater. They said they would order the part and get it put back in. They said it would probably be within the week but it was like the next day or the day after. It was excellent. They were very professional and nice, and everything is going well now.

We had an issue with the air conditioner. Rose Heating & Air Conditioning came out and they were very courteous, helpful and professional servicemen. However, it worked for a very short time, not even a full day, and it broke again. So we called them and they came back. They got to the bottom of it and it was great.

My refrigerator wasn't working properly, so I called up American Home Shield. It is a GE appliance, so the technician came out from GE and he was sort of rude when he came inside of my house. I had my chair set up and table which he roughly pushed aside. I left and went into my living room because I didn't wanna be bothered. Then he came out 20 minutes later and he said that he would order the parts, then he left. He was sordid and unprofessional.

I submitted my claim for my air conditioning online to AHS and the process was good. It was very quick. It was very easy like not complicated at all. The contractors came out the next day. They were a really great company, really great people and I was very happy with their service. I ended up working with the same employee of theirs, several times for various things, and he was a veteran and a really nice guy and has a really great work ethic. And the company was very responsive to anything I needed and they just really did well.

I've had American Home Shield since I bought the house five years ago. My most recent claim with them went very well and Loyalty Home Services was able to resolve the issue. I submitted the claim by phone and it was easy dealing with the AHS rep. The dude that came out was awesome. He showed up on time and very personable. He was talkative but it wasn’t like it was very uncomfortable having him in my house or anything.

I have three toilets in the house and one of them was making a whistling sound. When you go, it makes this weird noise. The first guy that came out said he couldn't fix anything. He seemed lazy and unprofessional. He just wanted to get out of there as quickly as he could. He was terrible. But the second guy was very nice and polite. He worked through on everything that was out there.

My central AC was not putting out cool air. There was some sort of leak somewhere in the system. I opened up a ticket with American Home Shield, paid my fee and was assigned a contractor. The contractor, Generations Heating & Air Conditioning, called me within 24 hours to schedule an appointment and came out and satisfied the request. They were phenomenal. They were on time, professional, very courteous, very accommodating and easy to reach no matter what time of the day and night. So, I have nothing but praise for them. So far, the AC is doing good.

My hot water heater was leaking and American Home Shield sent out Wise Plumbing. The technician who came out turned the hot water heater off. He put a hose on it and drained the water out. After which he got a new hot water heater and replaced the old one. The work took four hours and he was out. I called American Home Shield for this claim and it was easy to file the service request when I got a hold of someone I could talk to instead of the computer. The hold time was not too bad though. And AHS did a good job. The response was quick and I have no complaints. I’ll probably use them again if I need to.

I’m happy with American Home Shield. I called them recently to have something fixed and my experience with their reps was good. They sent out Redeem Heating and Cooling and we got the problem fixed. They did really well and I have no complaints.

I did a claim with American Home Shield over the phone. Their representative was great. The only thing was when I got off the phone, I wasn’t sure if J & C was gonna call me or I was supposed to call them. Other than that, everything went great. By the time I called American Home Shield back, J & C had already left me an email with times and a phone number, and I just called them back, and everything’s squared away.

The thermostat on the air conditioning unit wasn't working. I called American Home Shield and then they sent a company out. But they couldn't fix it and they handed it off to another company. So the second company came out, and my son and my husband were home at that time. They were both very impressed with the second company. The tech was really good. The first company said that it wasn't fixable, but when he came in, he fixed it in less than half an hour. We've used American Home Shield four times. Three claims were really good but one claim was a disaster. It took us almost two months to get our washing machine fixed. They had four different things come out. But the one we finally got works well.

American Home Shield always works fine. When I filed a claim online for a problem with the fuse of the electrical panel outside, Bill Richards Electric called right away and set up an appointment. A day after that, they came out and were on time, fixed the issue and were on their way.

The contractor from Secure Home Locksmith & Safety Services was fantastic, and he made the same key. We loved it. I spoke to some reps when I did the claim with American Home Shield. They were great, too. I've already recommended them to several people.

If I had to buy American Home Shield warranty myself, I’d never do it. Because when I told them exactly what I wanted, nobody told me that it was not covered. So, I paid the $75 fee to have somebody come out. They found the problem as I knew they would. The technician was terrific. He knew exactly what he was doing. He went straight to the problem, and he made an accurate assessment. He told me what needed to be done. But I knew all of it before he came. The only reason I called them was because I would prefer someone else do electrical work rather than me. When I submitted the claim through American Home Shield, they told me it wasn’t a covered charge and they would not reimburse the fee I paid.

It has taken two companies and eight separate visits to have a water heater replaced. This is a common thing. After the water heater was replaced, now the pipes squeak. Had the contractor out and the problem still exists. AHS has terrible contractors and even worse customer service. When I call customer service, lie EVERY time (14 and counting over a month) and say that their managers are in a meeting and can not come to the phone. This is regardless of the time of day and how long you wait on hold. They also say that the manager will call when then get out of the meeting. Again, 0 for 14. This company is an embarrassment.

Please beware of this company! First off I was told BEFORE signing up that the items I mentioned were covered. Then when I submitted a claim and paid my $100 copay, they denied over half the work order. Stating that the items weren't covered. I then was offered a free month when I stated that I wanted to cancel. I accepted, hoping maybe things would improve. Just for a safety measure I did not update the payment type on my account. It took less than 2 weeks for them to call me and say my payment was declined.

My wife called in for a problem with our refrigerator around end of June 2019 (dont remember the exact date). The refrigerator was not cooling and the display showed some weird values. On July 1st, we got a text saying that an AHS service provider - SOS Services will be reaching out to set an appointment. July 2nd was our appointment and the not-so-skilled technician came come and identified that the refrigerator unit (Kenmore brand) needed a new motherboard. He ordered it and on July 10th, came and replaced the motherboard telling us that in 3-4 hours everything should be back to normal.

They are always on time and fix the issue. We only had 2 negative experiences, but it was understandable. The air conditioner stopped working during the hottest part of summer and we had to wait for 5 days to get it fixed. I'm sure everyone was overworked though due to the heat.