American Home Shield Reviews

No resolution to getting A/C repaired after multiple calls to AHS. No one will call us back from American Home Shield to get the A/C repaired. Brand new unit installed a year ago, by contractor through American Home Shield. Faulty wiring has caused unit to fail and no longer work. Called for repair assistance through American Home Shield almost two weeks ago, technician came to inspect the unit, make a diagnosis, and still no repairs have taken place. It will be almost 100 degrees this weekend and no service, or call backs from American Home Shield to get unit repaired... Keep getting the runaround, put on hold for over an hour per call to them, and they keeping saying the same thing, a representative will call you back with 48 hours... No call back from American Home Shield after we have repeatedly and desperately tried to get American Home Shield through multiple calls to arrange and get the unit repaired.

On August 27, 2019, I placed a service request with AHS because both of our air conditioning units on the roof had gone out. They are at least 24 years old and had come to the end of their days. The contractor AHS dispatched said both machines had been so badly serviced from a prior calls that he deemed them too dangerous to open the side panels and look inside. He filed his report and AHS "denied it." What does that mean, what happens next? The company said I would have to call AHS to find out what happens next. I called the 800 number and got a call center in the Philippines. English was the gentleman's second language; he spent an hour alternately trying to understand my issue and putting me on hold. Then the call got disconnected.

For 8 months they have billed me for 2 houses but only covered one. When you call for help it's all a circle conversation of people who can not help. I am billed twice a month, but they just keep telling me I am not. There is no one who can help resolve the issue.

I filed a claim with AHS and the first person said it was the electrical, but it was not. It’s the air conditioner. It’s been several times I’ve had someone out, and it’s still not fixed. The breaker keeps throwing, so I’m just assuming that it’s some kinda failsafe thing. The last person that came, they changed the breaker. But it’s still doing the same thing. But they're coming back out tomorrow. They’ve been awesome. I would recommend AHS.

When my AC unit wasn’t working, I filed a claim to American Home Shield and I did it online. The contractor that came out answered all my questions. However, my AC still cuts off like it was doing and it just comes on when it wants to. The contractor didn’t do any electrical and I just haven't called AHS about it. Nonetheless, I had a good experience with American Home Shield.

We took a bathtub out and discovered that a pipe had been leaking under the house. We called American Home Shield on the weekend and the contractor came out on Monday. Aments Anytime Plumbing is wonderful. They’re the best, which is why we always make a request for them. I am impressed that a specific person that works for them is topnotch, knows everything and very courteous. Since the repair, things have been going perfectly.

We've been with American Home Shield for a couple years now and I've recommended them several times. We had an appliance claim and the experience was fine. Our oven wouldn’t heat up and AHS couldn't get parts for it so we got a drop-in oven. Our interaction with the contractor was fine. He was professional and courteous. It’d be a lot easier though if I interacted with whoever. But my husband didn't have any complaints about it and he’s particular, so I assume everything went just fine.

The dishwasher would not drain, so I put in a claim over the phone and the technician came out the next day. Brian was very good. He was very polite and very thorough. This was our second time to call American Home Shield for the same problem. During the first time, Brian came out very timely and he thought he fixed it and then it didn’t, but it was a different problem. It's all fine now.

I just purchased a new home and I had to have all the locks rekeyed. The contractor that was sent by American Home Shield was good. He did a good job. It took him about 45 minute to an hour to finish up. He was needing to switch out three locks, and he gave me about four keys. So, on all three locks, I'm using the same key. That’s convenient.

I called American Home Shield to request for service and the rep who answered was very efficient and did a good job. A couple of days later, a service guy from Washington Electrician Service came out and found the problem immediately. He was very good and the quality of his work was very high. In the end, he was able to sort the problem out.

I filed a claim with American Home Shield for our air conditioner. They sent someone to fix it supposedly. And the next day, it broke again. Then we had to wait the whole weekend before anybody came out, and then they fixed it. They had to replace the motor. The contractor was fantastic with their professionalism and the way they kind of talked you through it. They literally was showing me what was wrong.

The problem started with my AC. It was working very minimum. Then we started to have a problem with the electricity. The breakers would go off every time the was AC working. The weather was very hot and then my electricity went off. This happened many times. I also had a problem with my computer. We fixed the electricity back and everything was very well. Then when I got back from Mexico, my two refrigerators were off and all my food was bad. American Home Shield tried to fix them but everything would take days for a person to come out.

We're really happy with Price Right Plumbing & Drain Cleaning. The hot water heater went out and they came out quickly and did the job.

We had a cloggage and AHS sent out Advanced Home Services. They ran the rooter on it and unclogged our kitchen sink. The guy did an excellent job and we have no clogs now. I would recommend that company and that man. I'd recommend AHS as well.

I filed a claim to American Home Shield for a rekey. I did it by phone and my experience was very easy and fine. The locksmith came out two or three days later. He was great. He took care of what I needed and offered some advice on some other products that I was curious about.

We have American Home Shield on a new house we just bought. Our most recent claim regarding J’s Heating, AC and General Contractor was okay. Everything went well. Our interactions were really good. They were really well communicated both from American Home Shield and from J’s. I already referred this company to a friend.

Our AC wasn't cooling. I filed a claim with American Home Shield over the phone and the rep was very knowledgeable. The AC had a loose wire and it’s gone bad again so the contractor is coming back out.

My toilet was leaking on and off and one of the two sinks was partially clogged and draining very slowly. I submitted a claim with American Home Shield online and it was on a weekend, so the guy from After Hours Plumbing came on Monday. He was very good, nice and efficient. Everything is working since the repair.

We had a broken dishwasher we filed a claim for with AHS and their contractor came out and fixed it promptly. He was very knowledgeable and answered questions even if they weren't related to what was going on with the actual situation, just with the general appliances. The dishwasher now works the way it should.

American Home Shield had very good customer service reps when I called them for a claim. In about two days, technicians came out for the service but they did not finish the work. They had to order parts. That was last week and they haven't reached back out to me to let me know anything. Other than that, the service was good.

We had leaks in two things, our hot water heater and hot water dispenser. We noticed it as it was coming through the ceiling. My wife filed the claim over the phone and A-1 Sewer & Drain, the contractor that was sent, was top-notch. They were very communicative. Everything is fixed and works right. There are no more leaks, and I have hot water again. I'm very satisfied with American Home Shield.

I've been with American Home Shield for almost 10 years now and they have kept their word and have great service. Every time I call, I get results really quick. With my recent claim, the AC compressor failed so I filed it online and American Home Shield got back in touch with me in 30 minutes with the name of the company. The company called me the next day since it was after hours. They were very informative and I’ve had a relationship with this company before. The AC is fine now.

The microwave was broken. We submitted a claim with AHS over the phone and our experience with their reps was good. When the tech came out, he thought that it couldn’t be repaired, so AHS replaced it. We picked out a new one and they sent it to us. The tech did everything but he left a mess and didn't clean up. He was also not on time when he came out and the excuse was he was on another call that took more time. I didn't care for him at all.

Our garage door broke so I went online and made a service request with American Home Shield. That was very easy to do. The contractor was great. He let us know he was coming earlier and asked us if it was okay. Everything went well and our garage door has been working perfectly.

The very first time I filed a claim to American Home Shield for this unit, I did it over the phone but the second and third time was done online when I requested another technician to come over. Their claim process was horrible. The contractor that they sent out couldn’t fix the issue from the very first visit. They had to come three times and that speaks how professional they are. Also, the communication was very bad, I had to wait a whole week for every visit. The contractors come out with different decisions that are not fixing the issue. Finally, they figured out that the drip pan needs to be replaced because it has cracked and it's leaking from there. They just didn’t want to go all the way through. It’s super easy to understand and to fix, I just don’t understand their logic. The problem is still not resolved and it’s taking three weeks now so I’m still working with the contractor. It’s the worst service ever.

The AC system had a leak. I called AHS to submit a claim and I had a very good interaction with their rep. Then they sent out Changing Winds Heating and A/C, LLC and they were very good as well.

I made a claim online and it was really easy because I didn't have to wait for anybody at American Home Shield to answer the phone. Woods Appliance Service called me back the next day, and then the contractor was out to my house within 15 minutes. He and his son were very professional. They kept me informed of what was going on with the refrigerator. They came out a couple of times until they figured out what was wrong. The contractor even came back on the weekend to help replace some stuff. I would use them again.

I called American Home Shield and spoke to a representative to submit a claim. The tech arrived a little early than the appointment time, and he had the parts and fixed it straightaway. It was a great experience.

An outlet in our bathroom smelled and we couldn't figure it out for the longest time. We thought it was the AC, but it turned out that one of the outlets had a fault issue somewhere in it and the fireproof materials in it were burning which caused the dead fish smell. American Home Shield sent BNM Services whose tech was fantastic. He showed up on time, took care of exactly what was needed, replaced the outlet for us, and took off. It could have started a fire so God bless them.

I had to call in a claim at American Home Shield, and what happened was another plumber came out, and this was something that followed the first plumber so then I had another problem. The first one, there was a leak and the contractor found it. But when they shut the water off, they didn't do it correctly, and it built up pressure on my water heater, which then exploded after they left. I had to file another claim because the first organization said that they had nothing to do with it because it was a different issue, because they had fixed the toilet and it was the water heater that went. I had to pay another $75, which was unfortunate. But Plumbers, Inc. was fantastic. The contractor knew what the problem was and he fixed it quickly.

I had a claim with American Home Shield for the AC unit and the contractor told me that my AC unit wasn't strong enough for my house and I should have a bigger unit. However, he didn't have a key to really check my air conditioner unit and we ended up calling the builder. We just got the house about five years ago and they gave us their subcontractor, who had a key to this particular air conditioning unit. All I needed was a battery and since then, everything has been good.

We've been protected with American Home Shield since we moved into this new house in March and they were great so far. We had trouble with the fridge then AHS sent C and R Repair. For people that don't understand appliances like myself, they were very good at the explanation of what they were doing, fabulous, understandable, and walked me through not just the fix but also what happens if the fix didn't take and what the options would be, very, very clear.

There was a leak from my shower and so I submitted a claim for it online. American Home Shield's website was easy to use. I also called so I could select the appropriate plumber. AHS said the contractor would call me in 24 hours, which they did. And then they made an appointment with me. Live Green Plumbing Services was excellent. They were professional. They had the booties on their feet, they were polite, and they knew what the problem was. They couldn’t fix it and that was not their fault, but they couldn’t have been nicer about it. It turned out to be a bigger problem. Still, American Home Shield saved me so much money. They are professional and polite too, and I will never ever not have a home warranty after this and never not them. I signed up for another year, and I will have it every year while I own this home.

My sister has been using American Home Shield since they bought the house in ’94. She told me about them back in Colorado and we’ve been using them since 2011. Every time we buy a house, we always go with American Home Shield. There was a time when my husband wanted to try a certain company that his friend talked to him about that was way cheaper. We had one thing that we needed to get done. But it was one of those instances where the home warranty company couldn't find anyone and we had to do it ourselves then they would reimburse us. In the end, we were told that the work was not one that they had us covered for. After that one incident, we went back to American Home Shield.

I called American Home Shield to file a claim for my AC unit that wasn't working. The guy they sent out said it was a capacitor so he put a new capacitor and it started working. I love my experience. I've had AHS for a little over a year and I've already told a bunch of people to get it.

I spoke with a representative from American Home Shield because I was having an issue with my AC. Also, I never know my number. Their rep was positive and my claim went fine. I was set up with Greenway Home and they were good. They definitely helped to resolve my issue. I was very happy with the service and my AC has been working well.

I would recommend American Home Shield. I filed a claim over the phone, and their representative was great. GE came out in a matter of a few days and the service they provided was good.

When the AC stopped working, I called the Home Shield number, and then I did the work order through the actual system. Then I called the customer service and they said somebody was gonna be able to come over. It was super hot in the house. It was like 101 degrees inside. Lane Services came out for service in two days. The contractor was very polite and he checked the system. It was the compressor, and then he told me, "We'll order the parts. We'll call Home Shield, and then it's probably gonna be three to four days," and it took three days. Everything's perfect now. My experience was very good. The timelines that were given to me were very accurate.

The switch on the washing machine door broke and when I submitted the claim to American Home Shield, I typed it on the computer then heard back from the people. The contractor was nice, punctual, polite and cleaned up after himself. He came back and fixed it, and the washing machine worked like it was supposed to.

I called AHS and spoke to a representative to file a claim. He was very receptive. I've had problems with AHS in the past with people being rather curt and this person was not. He showed complete courtesy and everything went smooth and quite well. The techs from Kelley Brothers were excellent too.

The outlets in a couple of rooms weren't working. I called American Home Shield's number and then it went three days until the electrician came out. He was fine, did a good job, replaced a couple breakers, and then I paid the fee. It was a good experience. Last time, it was under a water heater and AHS said, "the water heater has to be provided by a different company". The company took long to get to my house and I couldn't take that much time, so they got me a quicker one. I didn't like that and I did not save a lot of money there. Nevertheless, this time it was outstanding. So, I'm going to stay with it.

The compensator of the AC was out and I submitted a claim online to American Home Shield. The contractor called me the next day and they were great. It was a quick and easy job that they did and the technician was professional. Since the repair, the AC is back to normal. It was all outstanding and I would refer AHS to a friend.

The lights in one room in the basement stopped working. It's a big open space and the lights on the side in different rooms were still opening except for that one area. Grosfield Electric, the contractor sent by American Home Shield, knew what to do. They looked at it, did something, and fixed it. We were very happy with them.

The hose bib out front for the outdoor faucet, which is like an anti-siphon device, was leaking. 2 Sons Plumbing was great. The guy was super nice, had a good attitude, and got to work quickly. He got the work done and let me know what he did, and then headed out. There wasn’t anything to clean up too. As with AHS, we are ending our year this month. I like doing my own research and the option of picking my own contractors. AHS could improve by saying, "Here's a couple of contractors you can choose from." It didn’t seem like, for the cost, that we had that much benefit. Still, I definitely see the need and the benefit in having it if you have older appliances.

Generally, I submit my claims online to American Home Shield. It’s very easy, seamless and efficient. I had a problem with the filter for my pool and I’m disappointed that the part they replaced was not the brand that was there. The front half of the pump is beige and the motor is black. It’s not matching and the motor that was on there was a Pentair. It’s the best quality pool part that you can purchase and the last time the pump failed several years ago, I replaced it with Pentair because I did a research on it, and that’s what all the commercial pools use. When you go to all these resorts, that’s the brand that they use. It also lasted a lot longer than the original pump. I’m just wondering why it wasn’t replaced with the brand that failed. Still, in this recent claim, the contractor did a wonderful job and the quality of workmanship was very good. Overall, I’m very satisfied and I recommend AHS constantly.

Recently the AC quit working as the thermostat wouldn't light up. I loved the contractor that was sent out by American Home Shield. They were pretty professional and courteous. Now the AC is working good.

I submitted a claim online to American Home Shield for the AC and the previous time, I was out of air conditioning upstairs for a week and a half so, that was frustrating. The contractor said they were waiting for a part but with the technology that we have these days, they should be sent overnight. I got kids and animals, and it was just miserable. In North Carolina, weather is humid and hot all the time, especially in August and July. I called AHS and asked if they could contact another company but they said no.

I've had two claims recently that I did right in the same week. I have one with the AC repair and one with a dryer, and I submitted the claims on the website. The AC just wasn’t cooling. I called and the contractor came out two days later to repair it. They said everything was repaired and that everything else was good but everything worked good for five days then it went out again. So I called them that following Tuesday and they came out last Thursday. It was a re-call and they said that I need a compressor.

I submitted a claim online to American Home Shield and the interaction with the contractor, ACE Heating and Cooling, went very well. They were very nice young men, very professional and they helped me out. It was a good experience with AHS and I’m satisfied.

American Home Shield has been very helpful. Our dishwasher stopped working, and I called it in and they sent a repairman. Making the claim was simple and easy online. The contractor was on time and courteous. There wasn't any issue and they figured out what was wrong with it right away. They didn't have the part, they came back a week later with it and put it in, and it's been working fine since.

The igniters in our stove top were out and when I submitted a claim online to American Home Shield, I had a couple of other appliances. The guy for the stove top came out the same day I filed the claim and AHS had to schedule the other one the following week. The contractors were able to fix half of everything. They were not able to fix the stove top and the other one didn’t see the problem exist. It didn’t replicate itself while they were there.

The AC wasn’t turning on so I called American Home Shield. It was precise, quick, and effective with the rep I talked to. I filed the claim during the weekend and the contractor came out in three days. They fixed the AC on the same day and everything has been working good so I’m happy.

My microwave wasn't working one time and I submitted a claim online to American Home Shield. They said I had to pay for service charges and they sent Wright Appliance Service & Repair. Their tech provided good service and now the microwave is better. I'm satisfied with AHS.

There was a blockage in the shower and it was draining very slow. I filed a claim online to American Home Shield. It's more easy to file a claim online because I can do it at my own convenience. The technician did his job fine. The issue was resolved.

I bought my home in June 2018. By July I was calling about the AC unit not working downstairs. The unit is 29 years old and the home came with AHS warranty. The first call I made on my own because of timing of a holiday weekend and I work out of state most of the time. The next issue came 10/15/18 and that was the furnace also 29 years old making a strange noise only part of the time. AHS sent out a company that did nothing--said they couldn't find anything wrong. Next issue 11/16/18 toilet upstairs would not flush. He got it working but it didn't work long. They sent someone out who said he thought it would be ok (put a band-aid) on it basically. Next issue was toilet stuck running causing me to have an $800.00 water bill because again I am out of town working.

Updated on 12/25/2019: I previously posted about my experience trying to have a simple leaky valve on a shower fixed by resorting to my warranty policy. The experience has been a nightmare, and after some offer of help on the part of the company, their representatives have vanished like their crooked contractor -- gone, radio silence. So, to reiterate for anyone considering buying this policy to protect, say, a new home for the first year after purchase: this warranty is worth nothing. The contractor was sent from 1.5 hrs away; he misdiagnosed the leak and went away. After a month, with new damage appearing, called back. Contractor saw and admitted mistake; saw mold damage; panicked, presumably from fear of liability, and disappeared.

I’m on my tenth day with no fridge. All AHS says is they are “So sorry”. Sorry is not gonna do it. They are still waiting on a diagnostic from the repair company. AHS says they will give a callback and I’m on the 3rd day waiting for a callback. I have to call every day to get some technician to fix my fridge. Two times a tech came out to see what the problem is and they don’t know. And now I’m home waiting on a third technician to see what the damn problem is. With the expense I spent ordering out for the past 10 days I could of bought a new fridge and regretting renewing my contract with them. DO NOT RENEW WITH THEM!

I cancelled their policy in 2015 for my house in California. They used a technicality glitch and continued with my policy. A year ago they self-issued policy for my Nevada home and charged my credit card without my permission, approval or authorization. It was so shocking to me that I thought it was a joke. But then I called them and they stated that I never cancelled my policy. As much of a lie it is, the original policy I had was on my then California home and NOT on my Nevada home. So the old policy does not in any way applies to the new home since I did not request it, I did not authorize them to use my credit card. Also, when I called their department, the guy on the phone, Richard, said "If you don't have a policy with us why do we have your account information?" Well, let me guess, because you unlawfully and fraudulently kept using it? I lost $ 2,500 through this ordeal. Please be careful with this company. They are truly unethical people.

I've had them for just under a year, I've tried to use them two different time. One on my AC unit that wasn't pumping cold air well. I put in a request and they sent a tech out. (Still have to pay 125 regardless if they do anything or not.) They then give me a quote for coolant. I called and AHS said I would have to pay out of pocket cause it wasn't covered since it wasn't a hardware issue. So I paid, it didn't fix the problem. So I put in another service request. (Again, another 125 out of pocket regardless of help or not.) THEY SENT THE SAME PERSON OUT. He said it would be a new unit to fix. I asked if this would be covered and he said to talk to AHS. I called, said they would cover 400 dollars of the 5500 the guy quoted. So this time I called my own AC tech. Came out, inspected it and said a new unit would be better, but cleaned my coils and it worked much better.

We've used AHS for two repairs in the past and it was fine. This time our water heater quit. The contractor came out promptly and said it needed to be replaced. He submitted the order to AHS and is waiting on them to respond with information on where to purchase the water heater. We've now been without hot water for 6 days and AHS has still not procured the replacement or advised the contractor. I've called AHS multiple times and all they do is read the notes from the screen. I asked them to contact their Purchasing Department to check but they say they can't do it. No one wants to take ownership to help me. They just give excuse after excuse about their process. It's been a very frustrating experience. I will update this post later when the hot water heater is finally installed and let you know exactly how many days it took AHS to resolve the issue.

American Home Shield is a waste of time and money. I purchased coverage as a first time home buyer to feel better covered in case something went wrong. After 2 years of paying for AHS, my furnace gave up on me this summer. I thought at least I am covered! That was my first mistake - having hope that AHS would do something. They sent a tech out 3 days after my furnace went out (if it was the winter this would have been unacceptable). After radio silence 1 week after the tech's visit, I called just to be told there was no report from the tech. So I called again, and again and again. Let's just say 3 weeks ago a tech came out and I still have no answer as to the fate of my furnace. DO NOT WASTE YOUR MONEY. USE ANOTHER HOME WARRANTY COMPANY. If it was the winter time my house would be ruined and I might be sick if not dead. UNACCEPTABLE CUSTOMER SERVICE AND INACTION. #trash

Imagine being without your Fridge, AC or heat for 3-4 months because AHS refused to replace a broken appliance or system, that is what is happening to us. We reported our oven broken and they called in a repair person. Unfortunately, there are no parts available to fix the oven. The repairman recommended AHS replace it per the warranty - AHS REFUSED. AHS is fabricating the parts and leaving us without our oven for 3-4 months. Is this what you want? You are better off self-insuring your work and using Home Advisor or some other service. AHS doesn't do home warranties, they may do home repair with large co-pays IF they feel like it.

We placed a service request for a leaking 42 gallon water heater. They denied the claim due to coverage. It seems that the contract changed after several years and we were not notified and the item is no longer covered. The other items requested were two dripping faucets. The service tech said that they were OK. We live in Vegas and water is precious so I had to turn off the hot side again. Buyers be aware of the contract and the small print and changes. BTW the last water heater they covered took two weeks and cost us about 800.00 in non covered expenses. I heard Amazon has a Home Warranty now.

Worst experience ever. Technician completed inspection within 3-5 min. As he was walking out of the door no inspection report was provided and when he was asked for one, he said we’ll be contacted. "Every time when our appliances were inspected we got inspection report", we replied. At this time he started raising his voice and gave us a blank service invoice. I contacted Accord Appliance and American Home Shield and was given two different inspection reports. I have asked to talk to Accord Appliance manager but was told he was unavailable but will be getting back to me shortly but never did. Attempted to contact him second time but still no response. When I contacted AHS, I was told by their associate that technicians they send are highly skilled/experienced and are able to perform appliance inspection within 5 minutes. American Home Shield is an insurance scam.

I've been with American Home Shield for a little over two years now and I just go online whenever I submit claims to them. The most recent claim I had with them was for a refrigerator repair on the evaporator motor and the contractor that they sent out was with Sears. The repair took three visits and the refrigerator is fine now. The first time the contractor came out, they had to figure out what the problem was and then they ordered the part. However, that part didn’t fix the problem when they came out the second time. After that, I didn’t call back right away because of my schedule. But as far as the contractors themselves that came out, everything was great.

The guy from Plumbing Pro Services was fantastic. He knew exactly what he was talking about. I had identified what the problem was, and he got it fixed. He was super quick and he had a lot of experience. We've had American Home Shield since we owned our home seven years ago. I'd recommend them.

In our house in Las Vegas, one of the pumps for our swimming pool had a bad leak. The seal was bad in it and the filters also needed some work. My wife took care of the claim submission with American Home Shield and it was not more than a day 'til the technician came out. He came a lot sooner than we expected. He fixed the leak quickly and he told me how to take the filters out and clean them. He also told us how to avoid the problem in the future. It was very good.

We just signed the contract for a year with American Home Shield, and so far, each of the vendors, especially Jaeger Electric, has really been wonderful. We had two problems going on. One was the air conditioning and the other one was the electrical. We had both vendors come out and take a look. And we discovered that it indeed was the air conditioning that was the problem. But we did take the recommendation of the Jaeger Electric. My sister was here when they came out. With the results and from what my sister has said, we’re very pleased with them. Having American Home Shield, we are happy that we feel guarded and comfortable knowing that we have the protection.

My washer had something defective that could not be fixed. The technician sent was great. He tried everything and the replacement department got involved. It took a while to get things all straightened out, but my claim worked out fine. American Home Shield replaced my washer. We've been with them for four years and we've been pleased.

My wife called American Home Shield for a plumbing issue. It was on a Friday, so the contractor wouldn't be here until the next business day, which was Monday. The contractor's professionalism impressed me. They were wonderful.

My claim with SAP Home Repair Services was excellent. The technician did what he was supposed to do and there was no mess. The online claims process is very easy too. I submitted that claim to American Home Shield online and on the next day, they contacted me.

We put in a service request for our stove in the kitchen which is having some issues. A service guy from Active Appliance came out. He was less than cordial and he seemed a little abrupt like he had better places to be. It has been a month ago and the work order is still open 'cause the guy has not come back with the parts he needed to order. I messaged the lady yesterday and she said that American Home Shield was gonna reach out today.

The AC was running but it wasn’t cooling. It was making a really weird noise like a helicopter. I called American Home Shield and they gave us between 7 and 12 days for the contractor to come out. Feels Good AC and Heating came out and replaced the condenser in my AC. They also did a breakaway switch and did a line filter. They were fantastic. The technician went over and above. But I had a problem with American Home Shield. We were in a 100 degree weather and no AC. But they didn’t speed up the approval process. But for what it would have cost to get the AC fixed and what I pay for my home warranty, I’m satisfied.

My spa had some plumbing leaks. I submitted a claim online to American Home Shield and Serene Pools came out the next day. I met with the technician and told him where the leaks were. He got right on it and fixed it. With AHS, it's always been professional and they've always handled the job.

The neighbor down the street uses American Home Shield and recommended them so I went with them too and have been with them for two years now. When my air conditioner stopped blowing anything, AHS tried to get somebody out here as soon as possible. But because of my daughter's asthma and it was gonna be in the upper 90s here, they went ahead and told me to use a different company from what they have listed, and that they would just reimburse me because they can't get anybody out for five days. They had me just use some outside company and I used them. They came out and said they fixed the motor blower but it still didn't work. Not even a week later, it went right back out. So, the company came back out. Each time, the guy was supposed to call before he does any work to get it approved. The first guy did. The second guy claims he did, which he never did.

We have a rather new refrigerator and it stopped cooling. I submitted a claim online for it to American Home Shield. They sent me some text messages saying that the technician was gonna call me within 24 hours and that didn't happen. The third day after not getting a call, I called the Sears’ number. They told me that there was no service call. I then called American Home Shield and spoke with a very nice operator who put me on hold for a long time. He would check and tell me that he's working on the claim and to stay on hold. AHS apparently called Sears, and then created the service call.

We've been with American Home Shield since 2007. Our most recent claim was for our garage door that wouldn't open. I wasn't here when the contractor came out but my husband was here and he seems pleased. Everything was resolved and the garage door is doing great.

The warranty came with the house and when I filed a claim online, it wasn't a difficult process. American Home Shield sent out ASAP Lock & Key and they did a great job.

The contractor American Home Shield sent out to replace the vacuum of our pool pump was great and since the repair, the pool has been good so far. However, I haven’t had a great experience with the past contractor relating to plumbing. My claim before the pool pump was for a dishwasher and I was very disappointed. It just seemed like the contractor didn’t know what they were doing and they weren’t very thorough with follow-ups. I had to call and get another person to come out. It took a month to fix my dishwasher.

American Home Shield's online process on claims was all right. I think it intentionally limits your ability to ask questions or communicate with anybody until you pay your $75. It’s designed that way. Do I think that’s the most user-friendly approach? No. It’s probably very efficient from a business standpoint, though. Action Plumbing was here by the next day. I have multiple leaks under the same sink. They fixed one, but the other one, they didn’t fix it because they said I didn’t report it right when I did the thing online. So, I was a little frustrated about that. I pointed out to them while they were here that the faucet was also leaking. They fixed the P-trap, but because I hadn’t marked the faucet separately, apparently, they don’t have to do anything. That’s pretty lame.

The AC kept on running but it was not giving me any air. My son called in the claim with American Home Shield and the contractor that came was very nice. They had to come back twice because of a wire that went up after the tech put the compressor in. Overall, I'd recommend American Home Shield to friends.

I had a plumbing claim for my bathtub. I called my claim in and American Home Shield was very nice and reassuring, and let me know that that was something that can be handled. The claim was handled in a really fast and timely fashion. They were beyond helpful. The contractor came out within 24 hours, but they had to come back. They could only assess the job that day, and then they had to wait for American Home Shield to approve it. The repair hasn’t been completed yet, but they know everything. The guy just had to figure out what he was gonna do, how he was gonna handle it, and they got it set up on Thursday. This is the second time I’ve been with American Home Shield. I left them before because they weren’t so nice, and I got back with them and it’s a real different experience. I'd recommend them to a friend.

Calling in to submit my claim for a refrigerator repair was good. American Home Shield started with Sears Home Services, but they were not very good. It took them more than a month to come out for the first visit, and then a couple of weeks for the second visit. Then AHS took it away from Sears after the second visit and gave it to Travis County Appliance. They were really good, and they ended up replacing it. So, it’s a new refrigerator now. However, the process took some effort and some hassle. Also if they could have fixed it, they would have. But they did not replace it because they were nice. They replaced it because they could not fix it. Overall, I’m not super excited for AHS and super angry at them.

The AC was not blowing cold air in one of the bedrooms. I submitted a claim to American Home Shield which I did online. JTech called me to schedule an appointment. The tech came the next day and was on time. The guy was very polite. He said nothing was wrong, but my room still takes very long to get cooled. Nonetheless, it was a good experience.

We’ve had problems with the air conditioner for two times. I called American Home Shield and gave them my number. It was very simple. The contractor contacted us, let us know when they were coming, and a two-hour time limit. It worked out just fine. For a company that repairs things, they were very good. This is the first time we had to use American Home Shield and they were very prompt and got us to the right people right away.

I filed a claim with AHS when there was a leak under the sink at the house I'm renting out. It needed a valve change. I also filed a claim for the AC, which was not cooling and according to the guy who came, the duct was loose in the attic, so he just put them back. And there was a microwave at the same time with the appliance. Their claims reps were good. Everything was immediate and fast. I had AHS when I bought the house I'm living in. I called them regarding the garage, and they said it was not covered. But I also signed up for a new one for the house I'm living in, besides having it for the rented house, and I haven't had any issues. AHS has very, very good service.

I had a claim for the air conditioner and everything went well when I submitted that online. The contractor was great too. I liked their response time. The technician came out very quickly and fixed the AC right away. He was very courteous and professional as well. All was good.

The guy from Dan’s Pro-Lock was punctual. Covered under my American Home Shield warranty are electric locks and he did them for free. That was really nice. He was quick too. He helped me figure out which keys go with what and showed me how to use my new locks. I just signed up with American Home Shield a few weeks ago so that was my first service, and the process was easy. However, I did try to submit another service request, and online, that button wasn’t showing up. I know I had to pay for that service before getting another one but after the payment had gone through, I still wasn’t able to request another service online.

I set my thermostat at 80 degrees, and the AC wasn't cooling below 80 degrees but it was running all the time. Submitting the claim with American Home Shield went very smoothly. They hooked me up with an AC company that came out as promised and on time. The tech added Freon and everything was fine. The AC is not running as much and it maintains the thermostat setting.

My sump pump would not go off for some reason. H&K Plumbing came out after I filed a claim to American Home Shield. They were wonderful. They were very professional, was on time, didn't take them long at all to fix the problem, and went about their way and I was able to continue my day. Submitting the claim with American Home Shield went fine. He took my claim and let me know the company that was gonna come. I've been with American Home Shield on and off for six years. My mother always had Home Shield on our house. And as I got older, I went with American Home Shield and they do a great job. They come here, fix the problem, and if I have any problems, I'm able to call back and they send the technician back.

American Home Shield sent out Comfort Heating and AC, and they found that the evaporator coil wasn’t working as it should be, so they put in an order to replace that. But I noticed a couple days before they came back that the entire floor was full of water. That was a little unusual. So maybe something wasn’t connected right or it wasn’t allowing to do what it’s supposed to do. Because it seems highly unlikely that a stuffed up drain would generate that much water. And then I had to continue to call them back out because the thermostat wasn’t working. It wasn’t turning off. The remedies for fixing it were things like opening up my vents. But to me, that’s not addressing the real issue. My vents were left open the same amount as they were before, why is my house not cooling? So it doesn’t seem to be a vent issue.

My garbage disposal was leaking and when I submitted the claim to American Home Shield, I did it online. The interaction with the contractors as well as the service from them was good. Since then, everything has been fine.

We noticed that there were watermarks in the ceiling and we called it in at American Home Shield. They said they'd contact us within a day or two. We had a leak in our upstairs bathroom and it was coming down through the drywall, the ceiling and to the first floor. Super Rooter Plumbing & Sewer came in and they found a broken pipe, and so they had to open up the ceiling underneath it to get to it. Everything was really good. We just had the drywaller come out and drywall it. I would recommend AHS to friends.

I called American Home Shield, and they sent a confirmation after I submitted the claim, but I had to wait for them to come in the normal business hours. It would be nice if they would improve on their after-hours service. But the claim went well and I had a good interaction with the contractor.

American Home Shield has been good to us so far. Our washer was broken. My wife did a claim, and a part had to be replaced. Our experience with American Home Shield was good. They were very responsive to my wife. She got online and they called her a little bit later on that day. The tech came out the next day and then he got the part the following day and put it on. It took one day to get the part, and it only took about 15 minutes to fix it.

I submitted claims for the refrigerator and the dryer at the same time. American Home Shield only charged me for one visit. The contractor was very professional and was ready to do the repair even before I was ready. The repair required two visits because they didn't have the part on the truck at the time, so they had to order the part. It was handled both the same way with just a phone call and a follow-up, which was fine.

The air condition in the outdoors stopped working and I did the claim online for it on Friday evening. The American Home Shield website was straightforward and easy to navigate. I was told that somebody should get in touch with me within the next 24 to 48 hours. I was expecting Home Shield to act on it immediately, but I understand that they said they were backed up. Barnett called on Saturday to schedule the appointment for Sunday, and they came out on Sunday and fixed it the same day. It was excellent.

The first call we had with AHS was the blower, and then the coil was the second call within the same week. The coil had a leak and needed $1,455 of Freon. I met the finance guy and the guy above and I think they're a great company. When they replaced the blower, it worked fine. But when I had somebody come out and clean the coil, three days later, the coil was leaking. The tech should’ve told me the first time when he came and replaced the motor that the coil needed to be cleaned the first time, not the next day.

I called American Home Shield in the evening regarding my air conditioner and their customer service was fine. The next day, A-US Air came out and they were very quick. They explained things well. I am an automotive tech. I don’t work on houses but I had a pretty good idea of what they were doing. They were very good. Everything is fine.

I had a plumbing issue and I submitted a claim for it with American Home Shield online. The process was easy. I did it on a Thursday or a Friday, and Lindsay Company, the contractor, came out the following Monday. Communication was good. There were things that needed to be added, which were recommended, because the new water heaters are different-sized than the old water heaters. So, we needed all new connections.

I called a claim in to AHS for my Whirlpool refrigerator which had a freezer button that was stuck. The indicator kept saying the door was open, but it was closed. The rep whom I spoke to was very helpful. The contractor who came thereafter was very knowledgeable. He got right to fixing my issue, completed the job in no time and explained to me what was the matter. The fridge has been fine since then.

I've been with American Home Shield for eight years. I had an AC claim and they got back to me within 24 hours. The contractor was very good and was on time. The issue has been resolved and everything is fine since.

I had a claim for the hot water heater and because I couldn't remember my username and password, I did the claim over the phone. The reps were very helpful and I had no problems. Sirius Plumbing and Air was out the same day and it was great. The technician's name was Larry and he did a phenomenal job. He explained everything and he didn't mind that I have a 100-pound dog so that was great. Then they came back the next day because they had to get a part. Since the repair, I've had no problems.

3 Boys Appliance Repair came out, through AHS, to fix my dryer, and it's still working. It's heating up real good. I called and spoke to an AHS representative, who was very nice and very patient. They helped me all the way around the board. And with the 3 Boys it was good too. I called them because once I did the claim, they told me that I can call them or somebody will call me from 3 Boys, but I ended up calling them. They came out within the time window. When the contractor came out the first time, he said that he had to order some parts. And once he ordered the parts he called me and let me know the parts came in. They were really professional about everything.

Most recently, I filed a claim to AHS to repair my refrigerator. There was no water going to it. I just did it all online. It was very easy. They hired a sub-contractor and the sub-contractor took care of it. He did everything that was expected. And he went above and beyond and fixed the problem. Now, the refrigerator is functioning as expected, so no issues there.

I had heard great things about American Home Shield, so I decided to try it --- and I'm still with them for three years now. When I had a leaking issue, I called them. The next day, I got a call to set up an appointment for Plumb Genius to come out. The contractor introduced himself and let me know what he was going to do. The guy was very detailed, and he was able to fix the washer. And then I had a second one come out who worked on the unit. But I might have to call them back out because it is still leaking.

I called American Home Shield about an electrical issue and they sent me an email. Then a tech from G.M. Smith Electric came out and he was a very good man. He was here around 45 minutes and I was very satisfied with that timeframe. He did a really excellent job and he solved the problem very quickly and very nicely.

The American Home Shield claims rep that I spoke with over the phone was excellent. I had a lifetime warranty on the faucet and the contractor had to wait until Moen sent me the repair parts before they could come back out. But they did a very professional job.

American Home Shield's reps were good. They were very customer service-oriented and nice. I was having a problem with my air conditioning, and AHS sent a contractor who was very informative. The professionalism was good. He said I needed some Freon in my air conditioning unit, but I’m not exactly sure if he solved the issue. He said that he had fixed the capacitor, but I didn't see him do it. He said he replaced the capacitor for the air conditioning unit, but I was inside dealing with something. But the air conditioner is working much better.

I've been with American Home Shield for a long time and things have always worked out well. Once I had an air conditioning problem. The capacitor was out. Best Care Home Services came out and they were very good and very professional. The tech worked quickly and had the AC fixed in no time. I like them. They're my preferred contractor. I had one contractor I didn’t care for and when I let AHS know, they took care of it. I recommend them.

The pool pumps in a house that we are in the process of selling were not running. I called American Home Shield on a Friday, and a technician was here on a Tuesday. He fixed it and left, so that was a good experience. However, we had another house where we had a cooktop that we turned in as a problem on the 20th of July. At first, they told us that the valve was no longer manufactured for our cooktop, and they were offering me $343. Then, they said, “Or we can get your valve out of your store, and we can have it rebuilt and that’ll be another eight weeks."

We submitted the AC request to American Home Shield. It was like a leakage from the roof. The AC guy came, checked this leakage, and said that he fixed it and everything was okay. But in less than a week, it started again to leak. So we decided that it’s probably the roof. We invited the roof person. He checked roof, and he said that everything okay. And then he went to the attic, and said that it’s a clog in the AC air system. He said that it’s really very easy to fix. I told him that the AC guy already came and checked, and everything was okay. But the roofer insisted that it was what he saw.

The central air conditioning wasn’t working. I went on American Home Shield's website and submitted the claim through the website. It was simple and easy to navigate. AHS told me to expect a call within 24 hours. Warhold Mechanicals met that expectation. They were professional, friendly, courteous, and I had no major issues. They looked at the furnace, the exterior air conditioning unit, the air conditioning controls on the wall, and they determined that the issue was with the control board inside the furnace due to a freeze over from the air conditioning unit. They were able to identify the issue immediately, and then they had to order a part to replace. Things are working perfectly now. I'm very satisfied. American Home Shield was able to address the issue with a very small amount of expense out of my pocket.

AHS seems to pick the worse technician possible. They send over all the unprofessional ones that seems to not care. The technician comes by just to show up and give a sloppy diagnosis. I had a second opinion and each one seems to tell a different story. I try to call AHS and they said they would look into it and get back to me. But of course they never did or gave me any response. They keep on denying coverage based on these lousy technicians. Seems like they are trying to collect money and not pay up.

Unless you live in a major metropolitan area, forget about them. They send the wrong people for the required repair, then reduced my claim amount for the travel charge the repair company charged them even though it was AHS fault. Second claim, the provider refused to come out to my area and the request was cancelled without telling me. Now have to open another ticket and pay fee again. Their whole system is wrong, web page barely loads and call center is down more than it's up. Run away, far away.

I just got this company to cover my home and this is the first time I had an issue. I had to have my washer fixed. The first service man never called to say he would be late. I called AHS and they reset for the next day. I lost the whole Saturday morning to waiting. I left the house and half an hour later the service man from Sears called, no apology nothing, just he was 3 min away. I rushed back home, he couldn't find the problem and said to record when the problem happened again. As the washer was smoking I thought that would not be safe but did it the next day and recorded the smoking washer. I had to wait another week to get them to come out. The new man checked the recording and ordered parts.

The service overall was alright. It takes time till somebody shows up to do a repair like everywhere else. Cancellation fees however are the same as the full amount for a month of coverage and they didn't tell me this until after my last payment, even after I asked if any cancellation fees were involved. Lied to me first and then charged me an extra month for cancellation fees. I hope this is the last of it.

The point of carrying AHS is mainly for the HVAC system, right? For us anyway. Carried over 10 years. Made like 2 calls. Our AC condenser went out. Old Train unit, was way past it's life. We should have just replaced it right away in the winter instead of counting on AHS to cover repair or replacement. 102 outside, but AHS wouldn't make an "emergency" call to HVAC company to come out unless it was 105. And it took 3 days for someone to come out. And when they did, the tech assumed the caps were bad (didn't even test them). The compressor was bad. We were going to be charged about 800 bucks for freon as AHS only covered 10$/lb. Wanted to replace the unit and just take the coverage from AHS and apply to new system... this is where it falls apart...

Experienced delayed service visits. Unprofessional and unhelpful contractors who acted like they were underpaid. Customer service for the company is inattentive. When I called to cancel, I was systematically placed on hold (I held for up to an hour on one call), and I had to call and dispute the math (simple) for the refund as they botched even that. Not worth it at all. I spent $150 on service calls which no work was complete. Getting put on hold is either a strategy or a poor operating department, but in disputing the refund, I was told 2-3 min and I had to hang up after 10 min. This is consistent.

Completely disgusted with 2 weeks now to get faucets fixed. A total waste of time and money, idiots on the phone who can do nothing, excuse after excuse!!!! Here I am again on hold waiting to talk to a supervisor and it's been 25 minutes with no response again!!! Worthless.

I made many calls into customer service I never got help. After reading this review on consumer affairs I got contacted by a representative who could finally help me. She was understanding resolved my issue by compensating me for my trouble. Resolution was great problem is the company's process for replacement takes way too long and even though they were able to compensate me do not feel confidence in the next issue and how fast it will be resolved. Not sure I will stay with this company for this very reason. Understanding they still compensated me for my trouble I still think that I would fall into the same issues if I need a replacement of anything they warranty in my home. It took me leaving a bad review from consumer affairs to make anything happen. Therefore I'm only giving them to more stars than the one-star review I gave them and I may consider not staying with them because I doubt they will change their processes.

I would not wish this company on my worst enemy. A complete waste of money and time. I have had to use them three times, in which they immediately charge you $75 to even begin the service call process. They then partner with bottom-of-the-barrel service providers who may or may NOT show up when they are scheduled. Currently I have been without Air Conditioning for 3 1/2 WEEKS while their contracted A/C serviceman has ignored daily phone calls. I have spent a total of 4.5 hours on the phone with AHS trying to get resolution. Their call center is in Asia, and none of the CSRs speak English as a first language. They refuse to transfer the call to a supervisor, and no matter what you ask them, they read from their type-written script of answers. It's like talking to a wall.

I recently cancelled my contracts with AHS because I found them to be not customer focused. In my experience, the contractors the company works with unresponsive and slow to address issues. I also did not have good experience with their customer service. It was an awful experience to get AC systems repaired this summer. Eventually they approved me to use outside contractors because their contractors were unresponsive and could not do the job. Also, I am still waiting to be refunded for the cost I incurred and no one is able to tell me why it is taking long to get my money back. Not so customer focused! I don't recommend them at all. They were not there for me when I needed their services despite paying my monthly dues for the last 7 years. I had bad experience last year too. I should have quit then and saved my monthly dues for repairs.

Purchased their home warranty as a catch all for our new home. Seemed like a good option, but went with the wrong company to do it. My A/C broke quickly after I moved in, like a week or two. So, FEW, I have a warranty, so I call them up, and they get someone out right away. It's 90F at my house year-round here in Hawaii, so it’s a big deal, and I have three dogs, so I have to drive them around in our car to save them from the heat while we wait. The company knows this, and so they say they are rushing this one, asap. Blah blah blah.

Here is my rough experience with AHS: We moved into our new home on 8/13. All appliances were new and purchased by the seller. Soon after we moved in, I ran our dishwasher for the first time and realized that it would not drain. Called in AHS to send over an appliance technician who paid a visit on 8/21. He said, he can't do anything since it's under manufacturer warranty so fine. I called in the Frigidaire who then sent their authorized service provider (Electrolux). They came over a day after and found out that the dishwasher was connected to a 240 volt outlet that was located behind it. The outlet was invisible to any inspection since it was hidden behind the dishwasher under the kitchen counter. Manufacturer indicated that this voids their warranty and that I should call in the electrician. So I did through AHS by the book. An electrician arrives to remedy the outlet problem so that dishwasher can be serviced upon it.

The only reason I'm giving them one star is for some of the customer service assistance I've received. The company itself has some major issues which could easily be resolved. I've had a contract with AHS for nearly 30 years, having paid over $15,000. During that time they have had a couple of work orders for my 1980 air-conditioning unit so they know it's on my second story roof. When I scheduled a work order, it was all automated. They assigned me to Maxon Air. That dispatcher scheduled a tech to arrive the following day but did not want any info from me and said the tech would diagnose when he was on site. When he arrived, he asked where my unit was located. I told him on the roof. He said their company doesn't carry liability insurance for ladders so promptly left.

I've been a customer for years, and noticed there was a possible leak either from my washer or plumbing. I requested service August 7 and it is still unresolved as of September 3rd. Unable to speak with a supervisor, inconvenience, rude and abrasive contractors, my home owner's insurance company requires I continue to mitigate damages until a professional diagnosis is made. However, that has not been done over this past month. There have been at least five contractors, and none has pinpointed the problem. I've asked representatives to escalate the service request to no avail, I've asked to speak to a supervisor to no avail, and the website does not provide information on escalating a matter. This is not a frivolous complaint; this is a serious matter. I am very frustrated and at my wit's end. However, my monthly payment is made every month, no problem in doing that in a timely manner.

I had an a recurring problem with my refrigerator's ice maker. Once I submitted the claim for it to American Home Shield, it took about a week for the contractor to come out. The last guy that was out was really good. He seemed to be the most knowledgeable person about what the problem was and he was professional. He had to order some parts, gave us an idea on what to do to make it work better, and we did it. Then he came back, but it was still not right. It worked for about a week, and then it was leaking again. We went through this problem about a year ago and had two or three different services come out, and then we just gave up. We turned it off, and we were dealing with it.

I submitted a claim to American Home Shield for the AC unit and they responded right away. They were eager to take care of my problem. The contractor had to put a compressor and the other unit was leaking underneath it within the garage. They cleaned it out and fixed that for me. They did it all, and I’m just so proud. It saved me a lot of money. Since then, everything has been working fine.

I'd been having a plumbing issue in the bathroom for two days, and I made a claim for it online. It was easy to navigate through the online process at American Home Shield. We've had to reschedule a few times though. Because of my working location, and it takes me roughly 30 minutes. The first time, when I get home, they were gone already. The second time, the service rescheduled for me the past Saturday, but they called me and there was an emergency so they had to postpone it to 6:00 PM. They did not show up, so we rescheduled for tomorrow.

American Home Shield's online process was very easy to use and very intuitive. And everything went very good with the contracting company. They were timely and professional.

I had a great experience with American Home Shield. The contractor came out and I explained to him how the air conditioning quit. He said, “Well, have you checked the batteries in your thermostat?” And I said, “There are batteries in the thermostat?” He said, “Yes.” He took the AC down and said, “Let me put some batteries in it and see what happens.” Sure enough, that fixed it. What a genius, he knows his stuff. He was personable and he loves his job. I've used them for something else and he solved that, too. I've been with American Home Shield for a year and a half. It’s 30 bucks a month and for that I’m getting good service. I would recommend them to everybody.

The claim with AG Appliance was fine and the tech did a fantastic job. It was for a washer, and he replaced a control panel. Quick, efficient and very nice. I did the claim online and the website is a good system. We had some scheduling problems of our own, so it took a while because we were out on vacation and we had AG Appliance come when they were available. They didn't take too long to get a part. We're very happy with American Home Shield. In fact, I'm talking my son into getting it.

There was a fan motor that wasn’t working on the AC and the contractor had one in his truck. He got it, put it on and said it was covered. He was in and out and it took 20 minutes at the most. It was a very brief interaction when I placed the service call with American Home Shield so, it was quick and easy. The claim went great.

I had American Home Shield rekey my home when I moved into it. I went online and answered the form, and they scheduled it for me. The service tech was very nice and professional. He called ahead and he was very quick to rekey everything. Quick and competent experience.

I submitted a claim online to American Home Shield for a clogged drain in my garage. That worked out really well. More recently, I submitted another claim for a faucet replacement and had an easy experience. I called them and their reps took care of it over the phone. They were very quick. The job was done very well by the contractor. They had to wait for parts but the plumber was very good at giving us a workaround until the parts came in. The faucet has been excellent since the repair. With both my claims, AHS was very professional and friendly. I'll recommend them.

My husband just passed away and I had so many things happening. In fact, my most recent claim with American Home Shield went well and my interaction with the contractor was good. So far, the unit is still working.

I filed a claim online with AHS and my experience with the contractors was good. They were professional and responsive. The performance of the items they repaired has been satisfactory, too.

Our AC was making a loud noise and we knew something wasn’t right with it. Also, the fan outside wasn’t spinning and the inside fan was coming on randomly, and then it sounded like a motorcycle so we turned it off and called American Home Shield. Dawson Services was offering to come out on the same day, but I didn’t have the availability, so they came out when I was available for them. When they came, they fixed the issue within an hour. They explained the problem to my husband very well, too. Overall, it went great.

Over the weekend, I called American Home Shield due to an issue with a contractor. There was some miscommunication on the phone. I had a problem with a specific vendor and called AHS to request a different company to come. The rep was getting confused about that. She was telling me she didn't think they could do that, but they ultimately did. In the past, AHS has done this.

The fan on the stove went out. We called American Home Shield and it took a couple of days for somebody from the contractor company to give me a call back. When they called me, I described what was going on and then they came over. As soon as I described to the handyman who was doing it, he said that it was the fan and that it would take 10 days then he left. In watching some YouTube videos, I understand that the fan is specific to the model. But in just hearing what I had to say, the guy knew exactly what it was as we were walking up the stairs. He just asked for the model number of the oven, which was something that I could’ve described over the phone. He didn't have to come all the way out just to be here for five minutes to do that. I also didn’t like that it’s a 10-day to wait for the part. We were without an oven for 10 days. But, we managed.

The vent was clogged up, but the AHS contractor didn't work on that because of the dryer. Apparently, we had called the wrong people to come out. So, we got a hold of somebody on Angie's List to clear the vent for the dryer and the guy repaired it. The AHS rep I spoke with me was very, very nice. We called them on a weekend and their contractor came out that Monday or Tuesday, and they were very professional.

With American Home Shield, if I have two problems, I can't do an online order for a claim. Their system doesn't let me. I have to talk to a rep to say I have two issues that need to be fixed with the same type of technician. AHS always tells me to go online and I can't really do that. I've tried and there's no way to do it. Furthermore, I can't request any specific contractor. So, I usually just call and talk to a rep but then the wait time can be very long.

I submitted the claim online to American Home Shield late Friday and someone came that Monday. The contractor was very helpful and he broke it down for me. I didn't have many questions, but he answered thoroughly the one question I had. He completed the repair on the same day that he came and I haven't had any issues.

I called in a claim for a pool flow switch issue to American Home Shield and spoke with a very nice lady. AHS sent Crystal Clear Pool and they were very reliable. They showed up and let us know they were there. We were out with the techs and they fixed the issue. They were very polite too. Things have been just fine since the repair.

I had a plumbing issue, an appliance issue, and electrical issue on the same day. So, I had a plumber, an electrician, and appliance guy come. My experience with the person I spoke with when I submitted the claim was fine. But I was a little disappointed that having three incidents go on the same time, I had to pay three separate $75 service fees. But I got everything taken care of. The contractors were all extremely professional. They all contacted me within less than 24 hours, and all of them came exactly when they said they were gonna be there.

The American Home Shield representative gave a very good service when I submitted a claim over the phone. Then the contractor came out the next morning and was polite. He told me what he needed to replace. He had the part and fixed the problem on that day while he was here. The air conditioning is working now.

I called American Home Shield to submit a claim, and the interaction and service provided by the contractor was very good. There were some things wrong and they fixed it. Their professionalism and courteousness were excellent. Since they came out, everything how has been operating and performing perfectly.

We had a power surge, so I was worried about it. I filed a claim online as I wanted to set up a service call for it to be checked. The tech who was sent replaced one little canister-looking thing that wasn't putting out all that it should be. He came on time and he was done fairly quickly. American Home Shield is as good as always. I've had them since I bought this house five years ago. When I was in the house for a week, the garbage disposal went. Their contractor also came right out and fixed it, so that was great. AHS is a good investment.

The air conditioning unit was not working fully. I had a guy come out but he didn't do anything. He told us that it was the filter. I went and bought a filter and put the filter in. They had to send him back out but they were very rude. The man literally told my husband, "There's nothing else I can do," and walked out. Literally, it took him almost three weeks to get back out there. He came and said it must be something different. At that point, he was trying to argue back and forth with my husband. My husband said, "No, I don't want you. Go ahead and leave." He also called the company and told them they could send somebody else.