American Home Shield Reviews

We've had American Home Shield for a number of years now for our two houses, one in Florida and one in New Jersey. I've been very pleased with them in both places. Recently, I filed a claim for our water heater online on a Friday and it was an emergency situation. Normally, we hear pretty much right away from the company that AHS uses, but we had not heard from the company that they extended the request to. I called American Home Shield and told them we had no water heater and really could not wait until Monday so they tried contacting their company. On Sunday, they told me I can contact someone to come out and fix it and then have them call American Home Shield and get a quote from them to put on the invoice and that's what they did.

The most difficult part about American Home Shield is submitting the claim. The online system is a little clunky and on the phone, it sometimes takes a really long time to get through. But once the claim is entered, we were very happy. The service providers have been excellent. They're very polite with us and very easy to work with. They didn't leave us a mess and they were high-quality professionals. One time the service provider didn't contact us and I called back. AHS sent me to another contractor who got right on it.

I'm a realtor that sells American Home Shield warranties to my clients. It's been a positive experience working with them and I would encourage others to sign up. I put a claim in for a water heater recently, and the contractors came out, looked at it and replaced it. We traded some phone calls and text messages, and got the problem resolved. The performance since the repair was quite satisfactory, though it did take a little bit of time on American Home Shield's part to approve it. It was a replacement unit. The contractors were gonna repair a part and it took about three weeks until they made that determination. Fortunately, I have a second backup unit. Had I not had that, it would have been three weeks without hot water.

Submitting a claim always works wonderfully with American Home Shield. I can do it either over the phone or online. If I'm on hold too long, I can go online and do it. Recently, some pipes leaked and American Home Shield replaced it. However, the first company that was sent out to us was incompetent and we went for seven weeks with them. They were promising to always be here but they weren’t here and we had to keep changing our schedule. They wouldn’t answer their phone, too. They would send different people out all the time on a recall and it was never a recall, it was the same job that was supposed to be done from the start. They also tried to charge American Home Shield for a job they didn’t do.

I have had American Home Shield for years now and they’re pretty good on coming down. Just recently, I called them for my garbage disposal claim. They asked what the problem was, I explained it to them, and they sent someone down the next day. The repair was great and I’m happy with my AHS experience so far. The only complaint I have is it’s a bit more expensive here than it is when I was in North Carolina. I also had them there and I had the same benefits.

The most recent claim I had with American Home Shield is with the dishwasher. It was done but they did have to come back because they had to order a part. We had a leak under there so it wasn't too pretty that we had to wait. It was okay but it took another two days after that. The contractors were nice although there were a couple of contractors that I reported. Patriot Mechanical who never called back and we went through three plumbers with our bathroom issue. There was another one with the furnace. I don't know if they just never wanted to come back and try to fix the issue. They like to collect their $100 and be done. There were also another couple of guys with the furnace which I wouldn't recommend to anyone. They all seemed like they knew what they were doing but they weren't very professional. They were so memorable.

The first couple of times we had some issues with American Home Shield in terms of having to spend a long time on the phone to speak to someone to find out what our coverage was. And then I have to call several times to get the contractors to come out. This time I don't know if we just lucked out or if they are really working on improving their customer service. But we were very happy over the last three situations that we've had.

My dryer wasn't working so I called American Home Shield and the repair guy came out, fixed it, had the parts on board and left. He's been here on another appliance and he's a nice guy. He fixed the dryer adequately and it's working the same as it was before it broke. The experience has been prompt, courteous, complete, and I was satisfied.

Recent situation with AHS with hot water heater replacement. After several calls and 2 weeks finally got someone out the replace leaking hot water heater. The technician informs us that it is not covered and the cost would be $1400. Upon talking with AHS hot water heater and installation is covered but they require all these modifications which total $1400. AHS rep list what will be required none of which effects the current system that was functional. Furthermore some of the item listed were already in place. Complete scam. Called local plumber and guess what cost for hot water heater and installation was $1300. Stay away.

My water heater failed so I submitted a claim to AHS online. I was contacted by a contractor and they put me on their schedule. It was during a holiday so I didn't get someone out immediately. But it took them 4 days to come out which was fairly quick considering it was a holiday. They took the old water heater out, put a new water heater in and did everything within four hours. I'm well satisfied and I'd recommend them.

My most recent claim from American Home Shield was for a hot air furnace that was not blowing hot air which started about three weeks ago. It previously had a similar issue where it wasn’t blowing hot air and they fixed that one. It also had a completely different issue before but it lasted about two months from the first repair to the second repair. Submitting the claim was fine. They were responsive and they got someone out here immediately. The contractor was fine as well. Our hot air furnace was an older system so they needed to get a part which was difficult to get their hands on but they were able to complete the work quickly and it’s been good since the repair. Overall, my experience has been good and they’ve been very responsive.

I had a problem with the plumbing and then they sent two contractors. The first contractor cut the ceiling and found out the problem in the plumbing system. He patched it with silicon and some other types of products so that he could seal the leakage. We tested it many times and then everything looked fine. A few days later, another contractor came to patch the ceiling. They just measured and they put dry wall. They don't cover the painting so I need to find someone out-of-pocket to have it painted but both of the contractors were very professional. I'm happy with their work and also, American Home Shield was very responsive.

I talked with AHS last night because my garbage disposal stopped working. And they couldn't get anybody out here and the sink was backing up. So, my husband had to change the garbage disposal himself. So, that's not the best story. However, it turned out that the issue wasn't the garbage disposal, it's an electrical problem and AHS is sending someone out today for it. The claim's process was super easy. On all my other service calls, the repairs have been amazing. They were able to fix my issue in the first minute.

I've had AHS for a number of years. I really like their service, up until my last request. The sent out a bad technician who did absolutely nothing to my range top. He took a paper towel, wiped it down and he told me to call him back in a few hours if it doesn't start up. Then, when I called him back, he didn't answer. I contacted American Home Shield, we put the order in again and they told AHS that what was wrong, wasn't covered under the warranty.

I have several properties with AHS for many years and the ones in remote areas often have trouble getting technicians to come out. Definitely don't buy AHS unless you know for sure there are vendors in every trade willing to work with AHS. Even the ones sent from big cities tend to be of lower quality. And dealing with customer service is painful. Buy good quality and brand of appliances from the beginning and maintain them properly. Learn to repair simple things yourself. If you can afford the repairs and occasional replacements, don't buy home warranties at all - in the long run you will save money. How do insurance/warranty companies stay in business if customers get a better deal? This would be my advice for my own kids.

Our experience with AHS has been awful. We have had the runaround from so many people at AHS that we can't keep track. So many broken promises to have supervisors call back, requests for information ignored and email not answered. AHS makes it impossible to talk with anyone who can help remedy the situation. Correspondence is signed by a person but you have no contact information to speak to them and if you do, then phone messages are ignored. After 3 months, they basically say, "Sorry but we can't help you anymore" and hang up. We still are in disagreement with the repair denial (see below) but we have no way to speak with anyone of any importance. One phone to customer service actually resulted in the representative giving us a fake 866 phone number for some random survey company.

I’ve had American Home Shield for six years now since I bought my house. So far, I've made four different claims, and they've been quick and fair. Of the four claims that I've made, only one came as a surprise to me that wasn’t covered. And after I looked into it, that was standard across all companies. So, they’re not trying to be shady or doing anything like that. Whenever we schedule a repair, they were out within the next day or two and their contractors have always been nice and helpful. My most recent claim was a sink that was dripping in my bathroom and they ended up replacing a faucet. Overall, they’ve done a really good job.

I was concerned at first because I bought the American Home Shield and then read some reviews and a lot of them were pretty angry. But then people who leave reviews are only the angry people. And those who have good experiences don't really leave reviews. I've had several tickets with people who are coming out and everyone has been professional, courteous and clean. Filing a claim was very easy. I've had no issues getting an appointment in a timely manner.

I filed a claim over the phone to American Home Shield for a plumbing issue as I had a leak going to my basement and working with the representative was fine. It took 48 hours for the technician to come out to just verify and diagnose the issue and then scheduled an appointment 5 days later to come back and actually fix it. They replaced the stack pipe and then needed to remove some access lines, water line and radiator line, which I was charged $650. I then spoke to my uncle who's a general contractor and he said I was severely overcharged for that. Then when they replaced the access line, they mixed up the hot and cold water so they had to come out again three days later. No one said anything to me but I was informed that the hot water pressure on ceramics toilet for a period of time could have caused it to explode. Fortunately, nothing happened and they corrected that issue.

My experience with American Home Shield was pretty good. I submitted a claim for my exhaust fan and it went quickly. They came and installed a new one the next day in 10 minutes. I’m very satisfied with the service.

I have been AHS customer for over 2 yrs and my machine broke in Nov-16. The technician have visited our house over 15 time wasting 2 hours each time and It's Feb and the machine has not been fixed. One time he came he ordered switchboard but when parts came he took it and said the switchboard is ok. Next time he came said water line not open fully so he turn water line to max and left. I am wasting hours going to laundry washing clothes for last 3 months. Then I have to call AHS and stay on phone for 30 mins for last 3 months to recall the tech. Then I need to call tech company to call and make appointments. For 2 days in a row the tech made no call no show and left us waiting. We have to take time from work and school to be home and this is what we get. Next time the tech said they need to replace water hose. Technician replaced water switch but still the problem exists. Horrible experience.

I received an American Home Shield home warranty as a "gift" from my realtor. I have renewed the contract for 3 years. The service has always been difficult requiring multiple requests to get work done. This past year my contract renewed automatically. I have placed two requests. The first for a washing machine which suddenly began making considerable noise. A Sears service call was scheduled and the repairman suggested repairs which were denied by AHS as they "do not make repairs for noise." I would have to wait for the washer to stop working.

I raised a claim to AHS for a plumbing issue at the garage and people showed up pretty quick. The problem wasn't a big deal until it got worse during winter time. The snow gets thick and sticks to the cars. So when the cars are inside the garage with the doors closed, the snow melts down and that's when we have a lot of water in there. Filing the claim online is even better than doing on the phone. And after submitting it, I received a confirmation email, and then a second email about the schedule and who will be coming to my house. Then I received a call from the contractor and they confirmed when they were coming to look at the problem. So, we agreed on the time and they showed up on time.

I had a pipe that leaked and American Home Shield paid to get the pipe fixed. The claims process was fast and didn't take long at all. I called, they gave me a number, and I made an appointment. The plumber was really nice and did the repair in a timely manner. I didn't have any problems at all. It was a good experience and all of the contractors who had worked with us have been great.

I filed a claim with American Home Shield over the internet for my broken garage door and everything was good and done in a timely manner. I didn't deal with a rep this time but people I've dealt over the phone in the past have all been very helpful. The contractors who came out are also very good. I met with the first guy who came out who size up the problem and then spent just a minute or two with the guy who fixed it. Nonetheless, everything went pretty smooth and the garage door works perfectly now. I'm pretty happy with American Home Shield and they're very easy to work with.

We’ve used American Home Shield a couple of times for little things around the house and we haven’t had any problems with them. Everything’s been fine. Recently, our washing machine wasn’t spinning so we called AHS up and someone scheduled a company to come in. The company called us back and said when they would be coming. They did come when they said they were going to and resolved the problem. They came within two days’ notice and they were good.

Usually when I file a claim at American Home Shield, 5 to 10 minutes and it’s over. Plus the technicians have been great. They’ve been helpful, they’ve worked with us and they’ve been pretty snappy about everything too. I’m very impressed with the service and I’m glad that we have the warranty with them.

I had a fire in my dryer a few days ago. A service guy came down today to look at it. He said he doesn't know how or why it started, however lint is always a possibility. AHS now declined the claim saying it is negligence. Even though the service guy could not say that is what it is. I myself always clean out the lint and therefore know it was not negligence. I would not recommend this company!!!

Lengthy Refrigerator Repair - We have been a customer for over 5 years. In November of 2016 our refrigerator was not cooling/freezing properly. We contacted AHS and schedule an appointment with a mechanic. They did their assessment, worked for about an hour and asked us to wait 48 hours to see if it cooled/froze properly. We called back and advised AHS that the refrigerator was still not cooling properly. To make a long story short, we are on visit #7 along with two no shows even though appointments were scheduled and AHS confirmed such. Our refrigerator is still not working properly and it is now February 2017.

Thank you for your response. The matter appears to be resolved, and now I'm waiting on a check from AHS. I shouldn't have had to do so much work to get this issue fixed in the first place.

I am giving my experience a 1 star. The reason I am only giving it one star is because I don't feel the representative asked enough questions in order to put in a service request. I called because my pipe was frozen. I informed her that the pipe had burst. This company does not cover busted pipes. I read my contract before calling in the request and I didn't see any mention of frozen pipes not being covered. The representative should have asked me if the pipe was frozen in order to save me the service charge of $125. What other reason would there be for a busted pipe? I tried to get this resolved. The person that called me back after weeks of waiting said they would not waive my $125 fee because I indicated the pipe was busted and not frozen. Even if they are not willing to refund the entire $125, they should be willing to cover half. Excuse me for not having a plumbing vocabulary.

We had a dishwasher that was leaking and AHS came out and took a look at it. They determined they couldn't get the part so they were going to replace it. The reps called and we had to tell them a lot of details about our existing dishwasher so they could pick an equivalent one. But to be able to get through to do that, my husband was on hold for an hour and a half.

I called American Home Shield about a hot water tank that was not working properly and the response time was good. They got somebody out here within a couple of days. The first contractor who responded didn't seem like he wanted to do the work and said it's not going to be covered. I knew that it was covered 'cause I had already spoken to a representative. When I called AHS after the first contractor came out, I warned the rep that I was irritated and it wasn't at them but that rep was still very rude and arguing with me and ended up hanging up on me. AHS sent a second person out from a different company and that company had it fixed within 24 hours. They were very professional, informative and very good. All in all, my experience with them has been satisfactory after a little arguing with that one rep. They got the job done so I was happy with it.

I've been using AHS for two months now and I love it ‘cause I like feeling protected from small things such as appliances. Their representatives are very nice, professional, and always called me back when they said they would. I recently needed a microwave repaired and the first company that came out didn’t quite do the job. AHS was pretty good about it, and they actually refunded me for the work I had to get done with the other company.

I had an issue with the plumbing in my basement so I called American Home Shield to send a contractor to check. I set an appointment and the following day after I set the appointment, I had a different emergency in the house not related to my first call. So, I called them again to ask for an expedited service. They came the following day and checked the problem, and it was solved.

I've been with American Home Shield for a couple of years now and it's been fine. I'd go online to do a service request and then within a period of time, they post a contractor that they contact to come to my home. And within a day or so I'd hear from the contractor. They schedule an appointment to come out. For the most part, it was very positive. There's one that wasn't. There was something going on with the vibration of my two zone heating and the unit itself when it was running. The contractor came out and he looked at it and said to just deal with it because if he tried to do anything, it could cause more problems for us. And, of course, I have a $75 deductible which I paid him.

AMS has been the absolute worst home warranty company I have ever had to deal with. They catch you at first with their low introductory rate and promises of smooth sailing throughout your time as their customer, pick your due date, etc. Load of lies! I left First American Home Warranty and signed up with this company. My first bill, my payment was not on the date I selected when I first started, they took payments out every month at a different time even after I called and changed it and caused me to overdraft 2 times because of automatic draft.

The most recent experience I had was for our HVAC unit last year. The contractor was very professional and fixed the issue. I don't recall having any problems at all, other than having to wait for parts to be received so that the unit could be repaired. That process seemed to take more time than should have been necessary, but I don't fault the contractor for that. I believe that is an AHS procedure issue.

Very disappointed and annoyed after 5+ yrs of home warranty contract. I called them to fix our gas hot air heater upstairs and the tech notes the gas valve is damaged and need replacement. But they deny it, due to the house was built in 80s and they only did one drainage, and now the code is to have two drainage. As such the 2nd drainage is missing, as per their tech who visited my house on Friday. How do you deny gas valve replacement for that? I'm shocked and canceled the policy. Had the similar experience few yrs ago with electric switch boxes. Had it enough with AHS and canceled the policy. Very disappointing... and they charge to cancel the policy and no refunds? How's that allowed by CFPB???

Signing up with American Home Shield was pleasurable, easy and calming. The representative that I spoke to was personable. We would have normal chitchat in between her questions and whatever information she needed are readily available in my head. I didn't have to go look for them and find a hundred different things to do or give her.

My most recent claim was a problem with my toilet leaking internally and I had a little trouble getting ahold of American Home Shield. It may have been a busy day but once I got through, my claim was addressed in a timely manner. They took my information and then the person who did the work called back. He came in and did his work. I also talked to him and he explained the situation. The repair was good, but the toilet started acting up just the other day again so I called AHS back. But I don't think that the contractor did anything inadequate. He fixed the problem and it's another story why the toilet is having issues again.

American Home Shield recently came out to fix my microwave because it wasn't heating up. I called and then they came within 48 hours. In fact, they called before they came to look at it and then they had to order the parts so they had to come back after three more days and they fixed it. It was fast. The contractor that AHS sent was nice and called before he came. He knew what he was doing and it took him 45 minutes to fix the microwave. Since then, everything’s working. In addition, I've talked to the AHS reps before, and they were great and very pleasant and I like them. I haven’t had any problems. AHS is a great company and I'm glad that I am with them and I refer them to somebody anytime I get a chance.

I had some electrical that had gone out and the electrical company wasn't calling me back. We found out that the tech was in the hospital. It irritated me that American Home Shield never called back to let me know anything was going on. I waited two months to get stuff handled. I was trying to have it done before the holidays came and that didn't happen. And then one of the customer girls that I dealt with had no enthusiasm and she didn't care. I'm a general manager at a collision repair shop and our company is all about customer service so I know what it's like to take care of somebody and she was the exact opposite of that. Hopefully, somebody will have a conversation with that young lady.

American Home Shield is aware that my Samsung fridge has a leak and are not willing to approve for the proper repair. They have sent numerous technicians to simply refill fridge with coolant instead of fixing leak. I have had to pay spoiled grocery bills three times. On 2/01/2017 I received another call from my tenant regarding the fridge not cooling. I called American Home Shield again and scheduled N & K APPLIANCE SERVICE (469-471-2651) to come and fix fridge. My guess is that they will refill coolant and call it fixed and in a couple of months refrigerant will leak into the atmosphere. This is not sustainable.

We have used American Home Shield for many years, but our renewal for 2017 went really wrong. I called customer service to set up my payment plan for the year. On the "recorded" line I stated I wanted to debit my account on the 3rd of each month for 42.83. However, on the 2nd of the month, my account was debited for a full quarter 128.50. I made 3 calls, all at least 45 minutes to resolve the issue. In the end I was informed that ALL they could do is not bill me until next quarter. I refuse to do business with a company that has unethical business practices and want other people to know of their practices.

We had to have our AC looked at and of course it was in the middle of summer, 100 Plus degrees outside on a Saturday. They showed up promptly on Monday and we able to service and repair at no additional cost other than the 75.00 service charge. We are so thankful for our American Home Shield.

I have used American Home Sheild on a few different occasions. The last time I believe was when my air conditioner was making a rattle sound. I called American Home Shield and the operator who took my call was very precise with information. The contractor was timely, fixed the problem and even took some time to tell us about routine maintenance on the air conditioner. He was nice and clean.

The repairman called me the very next day and came to look at my freezer, found the problem and has kept in touch with me about the next steps on getting the appliance back up and running. Incredible service.

This is the first time I have had to use my American Home Shield warranty. My dishwasher is broken and I filed a service request this morning via the website. I was assigned Stuart Appliance Company in Virginia Beach, Virginia as my repair servicer. They called within an hour and I thought this might be a really good experience. I was wrong! The receptionist was rude and dismissive. She offered only service calls in 5-hour blocks on weekdays with no call ahead provision. For those of us that work regular hours, 10 am - 3 pm is a terrible option. She would not even commit to an hour lead time. She stated, "he doesn't do lead times. If you can't do these times then you'll have to call American Home Shield and tell them." So, that's what I did.

I submitted a claim with American Home Shield for my stove and they responded the next day. The techs were both good and they've been there also for my dryer. They did the repair the same day and it's been working since.

I filed a claim to American Home Shield for the faucet of my bathtub that was leaking. Their claims process was straightforward. It’s been well designed wherein I can set up an account using my contract number and with just several clicks, I've submitted my claim. The company they've contract with called the same day I submitted the claim, but I missed the call. So they called the next day and I got my appointment. I got message alert telling me the plumber was on the way to my home and I can track that which is very good. The plumber that came in was professional and he fixed everything very quickly. I’m overall satisfied with my experience.

I have two properties with American Home Shield warranty and I got excellent service for both of them. On my personal property, I have a sump pump repair claim and two guys came on time and rectified the issue. They replaced the sump pump because it was not repairable. I was back to business in half an hour. Same thing happened for my other property which is a rental one and everything has been taken care as well within one hour and I'm happy about it. I'm very happy with their contractors. I had two other different contractors I have dealt with and they're very punctual, prompt, and have good technical knowledge. They're very friendly and they give good information and suggestion so that we can sometimes do it as well.

I had a service call two months ago, specifically around a heater. I made the phone call that morning to American Home Shield and received service later that day. It was a quick turnaround and I was very satisfied with the company that provided the service. The person that came was excellent. He came in and was very professional. Now the heater is in excellent shape and working as expected. American Home Shield is very reliable, quick responsive so far, and overall, I'm pleased.

My wife called for service because we have a stopped-up main sewer line. AHS told her that the plumber would set a time to come fix the problem and indeed they did set a time 5 days later. So when I got home I tried to call the plumber for an emergency service call as sewage was running in the street, a big health hazard, only to learn that they have very limited hours. So I called AHS and was on hold for 35 minutes, so while waiting I read the policy and found out about the exclusions, which are many.

When submitting a claim with American Home Shield, I usually go online. And 99% of the time, somebody would get back to me immediately, then we'll fix up a time for them to come and look into the issue. There were some times that I may have to call AHS back and say the person did not call me back. One of the recent claims I got done was the boiler change. There were some issues because the insurance did not cover some part of the changes, but AHS was good upfront. Even before starting any work, the agent from AHS called me back and told me that some of the parts were not covered, so I would have to bear with it. And that was perfectly okay with me because they had to change the pipes.

We put in a small plumbing claim online for American Home Shield and the process was simple. I had a telephone conversation with the contractor and he was very quick, prompt, excellent, and I'm very happy with the service.

The most recent experience I had with AHS was pretty good. I had a leaky faucet and the contractors came right away and fixed that issue. But the one before that was a pretty bad experience. I had a water leak and I tried to contact the local but nobody contacted me. So I called American Home Shield and they said to wait out 24 hours with the leaky roof. And after 24 hours, nobody responded. I called AHS again and they told that I have to wait another 48 hours so that they could find a new contractor in my location. I asked if there was any other option. They said that they will give me an outside operation so that I could get a contractor for myself and fix that issue.

I had a stove repaired and the repairman couldn't get the piece off that had to be fixed because the previous repair guy put the wrong screws in it. We ended up fixing it together, physically, me with my tools and him with his. He was a professional and he's done a lot of repair, but not on the type of appliance I had. It took him quite a while and I thought we broke my stove instead of fixed it. It was a very unusual experience with the repairman but he was probably the most polite I've ever had.

The furnace stopped working, so I called AHS, they assigned technician who came and refused to tell me what the problem was, that was late January with freezing temperatures. I called AHS and they told me they have to wait on their contractor for 48 hours to receive an answer, but the customer service representative said she will send him email, he did not respond. I called again after 48 hours and the answer was that they are still waiting, I told them that I will have a technician come and take care of the problem especially it was too cold.

My most recent claim was to have some leaky faucets checked out and I submitted the claim online. The company contracted by American Home Shield called me right away and we set up an appointment. They examined the situation and made another appointment to replace them and everything is fine.

I've been a customer of American Home Shield for about five months now and have had two small claims with them. One was for a gas range and the other one was for our heating. The reps have been very responsive. They had somebody call me back within a day to set up an appointment, then the contractors came over. For my heating issue, a sensor went bad and was replaced. It was fixed on the spot, which was pretty good. As for my gas range claim, the contractor had to order a part, and it took about two weeks to get it in. But once the contractor got the part, he came over and was able to fix it. Both contractors that I got were excellent, very knowledgeable, and got to the bottom of the problem pretty quickly. Both issues were corrected and my experiences so far have been good.

I had a microwave that needs repair. So, we submitted a claim online to American Home Shield. I spoke with the first person that they assigned to it on the phone and they told me what time they would be here on a Saturday. I waited and they never showed up. When I called back there was no one to answer the phone at their shop. So we called AHS back and they gave us another person to come and repair it. The technician was here for about half an hour, fixed the problem and we were good. Once they did it it's fine. It just took a long time to get somebody here to do it.

Our garage door jackshaft broke down. When we called AHS, they provided a contractor very quickly (no complaints there). When the contractor diagnosed the problem, AHS declined the pay for the change of jackshaft. It is clearly stated in the contract that garage door opener is covered except for the door & door track assembly. So I understand AHS not paying for the garage door balancing cost. Why is the jackshaft cost not covered? Their explanation was since door is a secondary item & that MAY have caused the jackshaft to fail. 'Poor maintenance' clause from the contract is not applicable for this case. This is a new home for us, and I felt the customer service was just spinning us in circles.

I bought the house in June and signed up with American Home Shield. We had a claim for our pool and submitted the claim online. The claims process was easy and their website was user-friendly, and then I got responses about it immediately. I've already recommended American Home Shield to friends.

My plumbing main line got a clog in and I made a claim on American Home Shield online. It should be prioritized higher based on the problem but they didn't expedite the situation until I had to call them up. The AHS representative was very helpful. She was the one who called the contractor and she was able to expedite the claim. They needed a little help with their website in getting things prioritized.

Apparently, AHS does not honor some plumbing repairs. Before a customer buys a policy, they need to disclose in the policy which plumbing repairs they will not honor. This will give homeowners the option to choose another home warranty policy that meet their needs. In our case, the policy states; "plumbing and plumbing stoppage." We are not happy with their decision to deny the repairs for our plumbing problems.

I set up an appointment with American Home Shield for my stove and refrigerator. One of the technicians was sick so we made another appointment for two weeks later. They fixed the refrigerator and then they replaced my stove because they couldn't get the part. I had my replacement within three days. AHS is a good company and I've been happy with the repairs.

Of 4 claims I made with AHS they covered only 1. They covered the least expensive of my claims was the one approved. AHS had unfounded excuses to not cover major expenses with my central air and refrigerator. They claimed my A/C configuration was illegal which it is if it were installed today but it was installed to code 4 years earlier. AHS also refused to replace a failing motor in my GE refrigerator saying it was still running and would only cover it once the motor had completely failed. The 1 claim AHS covered was a minor leaking sink and AHS paid NOTHING since the deductible was also the amount of the bill.

I filed a claim for a leak from a water pipe to American Home Shield. It was a small pinhole leak. It wasn’t that serious but it had to be repaired because there could easily be a flood. The contractors came and they fixed the pipe and they did a good job. Once many years ago, there was a contractor that came and did a bad job and they gave us a free deductible. That was many years ago. But most of the time when the contractors come, they do what they’re supposed to do and they do it efficiently. We’ve been with them for many years and we’ve had some claims that have been turned down because they weren’t covered. But other than that, the service has always been very smooth and I’ve been very happy.

We had service on two appliances a few months back. The contractor showed up when he said he would, called just before he got there and was so clean. I couldn't believe he actually worked on anything! :) He was the nicest, most polite and thorough service technician we've had in our home in a long time. He also explained a few things to us that we were totally unaware of regarding our gas stovetop.

American Home Shield provides my family with the peace of mind that should something in our house need repairs, we will receive swift and prudent personal attention in supporting our household. We had an AC problem in a 3 year new construction home. American Home Shield had our Florida home cooling again within 36 hrs. Very impressive. Contractor was swift, efficient, and professional.

This company does not have the best customer service. They are arrogant and do not let express your concern. They charge a flat fee of $100 per technician visit even when there nothing wrong with the unit (gas heater). The technician spend 5mins and said there was nothing wrong with it and left. The technician mentioned $49.99 for the service fee and American Shield said it would be $100 for the service fee regardless if there was a problem. Also, they cover some part of the labor and unit and still have to pay the contracted company if there are additional fees... What is the point of paying this home warranty if I still have to pay the service fee + the company they hired to fix the problem... Very disappointing.

I called in with my gas tank heater leaking, on a Friday, they set me up with a company that only handles electric heating and cooling. I didn't know this until the guy showed up at my place on Saturday and told me he doesn't handle that. I cancelled my plans from 10am to 2pm to be there for this repair for him to show up and he can't fix it. Then called them back, wait was like 30 minutes but since I didn't have hot water I waited for the hold, finally got through.

I called in 2 months ago to cancel the 2nd year of my home warranty policy that was already mostly paid for but wouldn't begin for another 4 months. I was told that the policy was cancelled and that I would be receiving a refund. Fast forward to a month later, I hadn't received a refund but was actually charged another month for the 2nd year. I called in again and was now told that they would remove my billing information and that my refund would be coming soon.

A friend of mine told me about American Home Shield and I've been using their services for about three years now. I've filed a dozen claims with them and the experience has been okay, although there were some stuff that I didn't like. When I had a couple of leaky faucets out front over at the house when it was still original, the plumber came and said it had something to do with the freeze lines. After going back and forth with me, AHS covered the two faucets but wouldn't cover one other. I left it alone but didn't like that too much about the setup. I've used AHS for a refrigerator too when the icemaker wasn't working and they fixed that. Everything was at $75 for what you pay upfront when the technician comes.

The repairman had a thorough knowledge of my type of washer. He was very professional and completed the repair within a reasonable time. He took the time to explain everything he did, including what was needed to get the washer operating again.

I am writing as I have been on hold for 42 minutes to be transferred to the cancellation department ("CD"). *Sold home 1/27 today is 1/30. Wanted to CANCEL service.* My bank acct was just AUTO-CHARGED on 1/28 for full month, because I HAD NO WAY TO CANCEL THE PAYMENT ONLINE. CD says I must pay Cancellation Fee PLUS the monthly payment just made 3 days ago, even though she cancelled my contract effective 1/30 (today). *My request* was to *have the payment made 3 days ago* applied as my Cancellation Fee, since the contract was TERMINATED AS OF 1/30.

The technician was on time, pleasant to deal with, quickly diagnosed the problem relating to Pulse and made the necessary adjustments to my wifi system to resolve our problem. The contractor was neat and clean as well as knowledgeable.

Our experience with South Placer Heating and Air has been excellent. Always prompt reply and appointments. Their work is always top notch with very reasonable estimates. Wil continue to rely on their service in the future. Thanks AHS.

I have been with American Home Shield almost two years now. I have both positive and negative experience with them and the one that sticks out is obviously the negative one because it just took forever for them to reservice something that was in the contract. It was painful in terms of trying to get the representatives online to understand what the issue was. The contractor recorded it as something that basically wasn't true.

I called American Home Shield because the dishwasher was leaking and it was an emergency. They got somebody out here within two hours. The repairmen who came out were polite, did the job and cleaned up after themselves. They were quick about it and we've had no problems since the repair.

We recently submitted a claim with American Home Shield for our water heater, which was leaking, and it's always hard to submit a claim with them. I've done two that are both related to plumbing. I initially did the first one online, but I never heard from them. So, I called them and I had to give them a series of zip codes so they could finally find a plumber who would come to my house. The guy who came out, Joe, was great, dependable, and came exactly when he said he was going to come. He seemed knowledgeable and efficient. The inefficiency, however, was with American Home Shield never responding to my online submission. They didn't call or write me, and they told me it was because they didn't have anybody in my zip code. I wouldn't have found that out if I didn't call.

Our furnace broke in the dead of winter with below freezing. AHS didn't have anyone at the house for two days. The person they sent was not reputable and was rude/dismissive. He didn't fix the problem, but we still paid the deductible. The furnace was still broken and they tried to send the same person back - he wouldn't come back for two days. We couldn't go 4 days with a broken furnace and did want the sketchy repairman AHS sent back in our house. We hired a reputable repairmen to fix the problem and AHS wouldn't cover ANY portion of the bill. They are happy to take my money month after month but they did nothing to fix our furnace. If anything, they made the situation worse. Terrible customer service.

I had service with AHS which I recently canceled. I canceled because in 2016 I had an A/C problem. The refrigerant was low. Not only did I have to pay a tremendous amount out of pocket to have refrigerant added, they did not even allow the contractor to look for the leak. Years before when I had a similar problem the contractor looked for and found the source of the leak. So knew I would cancel. When I did cancel it was apparently after the new contract began (I do not remember even receiving any notification of a new contract starting). I think they stop sending them years ago.

One of my two recent claims with American Home Shield was the shower drain being completely blocked and the other one has to do with the pump inside the washer that needs replacing. The ones who came to clean up the drain were wonderful. I called and within 24 hours the problem was solved. They filed the claim online and the next morning they called me and said they could come in two hours so they did. They cleaned everything up and everything was good. The guys were fast. It's been great and I haven't got any problem since.

We just recently moved into a new home with a home warranty through AHS back in October. We had an issue where a circuit breaker for our kitchen tripped and then every time we switched it back on it would automatically trip again with nothing turned on within 10-15 minutes. We submitted a service request to AHS who told us we had to use High Class Service, a low rated electrician company to do the work. We had previously used this company and were very dissatisfied with their work. We requested to have a different electrician come and were told that we could not have anyone else come unless it was an emergency.

I've tried to use American Home Shield a couple of times and it doesn't work. My 55 year old furnace had a crack in it. They sent somebody out to look at it and said we needed a new system. They wouldn't pay anything towards it so I didn't use them and that cost me eight grand to do the whole job. Then the condenser wasn't cooling. I called AHS again and they sent the same people out. They ran a test on it and then said there's no Freon in it. When they put my furnace in and put in a new A-Frame, they checked the system and there was coolant in it and it was working. I called my own people back again and they said there's no coolant in it now. I have a gut feeling that the people that came out to test it let it all escape so they could get the $3000 to re-fill it.

I've always had friendly and good technicians from American Home Shield. When I had a problem with a dishwasher, I called them to file a claim and everything has been working fine since the repair.

My water heater was giving me some trouble. The pressure valve was replaced and it was excellent. American Home Shield really came through for me because I was just home briefly for a stop at my summer home when I found out the problem existed and I was leaving the next day. They were able to come over the same day and make the repair, and that was very helpful to me. The tech was very cordial and we got along fine.

I called on Dec 26, 2016 to set up a repair call for my 4 year old oven. The repairman came on 12/28. He said, he needed to order 2 parts and rescheduled a follow up appt in 2 weeks. The man was paid $132. One part arrived 2 days later. The day before the scheduled appt Sears called to cancel the appt as the other part was on back order. They stated, "we would need to get ahold of American Home Shield to see if the part could be ordered elsewhere". American Home Shield states, we would hear from them in 24 to 48hrs after they heard from Sears.

Update to prior review. The first two experiences with AHS did not go smoothly. Once I posted a complaint on Consumer Affairs, AHS was very proactive in attempting to remedy the situation.

We've submitted two claims with American Home Shield. One was an electrical claim when we had some lights out. And another was a plumbing claim for a valve that was leaking. My wife handled most of the claim. They were done over the phone, and waiting on hold was the worst part but everything else was very good. The AHS representatives were absolutely helpful and courteous, and the contractors were good as well.

Heater was working on Thursday, January 12, 2017. Woke up Friday morning wasn't working. I called American Home Shield on Friday January 13, 2017. Told them I have a child and grandmother without heat. They sent out a company, he yelled at me, due to the location of the unit, with the access I discussed with the company they said was ok. Even my neighbor called me to make sure I was ok. Completely embarrassing. I have been paying and with American Home Shield for 11 yrs!

Awful service. Never made an appointment with CAL Energy I am now being charged a service fee and have the company stating I canceled when they came to my home and I never had someone come to my home. Worst customer service I have ever experienced. No one is willing to help.

I filed a claim online to American Home Shield for a hot water heater tank that was leaking. We called them to have someone come look at it. We heard back from them within 24 hours and they were able to arrange someone quickly. However, they were not able to cover it because they said that while the hot water tank was under warranty, apparently, there was a piece that hot water heaters now have that that equipment does not have and they don’t cover that. So they were unable to help us and there haven’t been repairs made. They’re not going to handle it so we’ll have to cover something on our own out of pocket.

Wife and I made a mistake, and had an electrician dispatched to our home from AHS before we were able to figure out on our own it was an issue with the light dimmer that did not require any service. The contracted company did not return our phone messages requesting cancellation, and still showed up. Before we go on, we own the mistake of asking for the service, and are aware under normal circumstances the $75 service fee is required.

I've been a longtime AHS customer and generally happy with contract and program and accept that occasionally a vendor isn't the best and I share that with AHS. I'm having a problem with a product replacement and am GRATEFUL I came across this site, as I've had nowhere else to turn for this problem and cannot get a supervisor. My "2nd fridge" which was covered by my plan died and was deemed "replace" by the tech who came out. I didn't follow through on the replacement right away as I was having work done in that area (new floor, plumbing, etc.). I've since found that I don't NEED a 2nd fridge.

I have paid AHS several thousand dollars as a customer over the years and have used this service only a few times. I requested plumbing service for a leaky tub faucet. The plumber's diagnosis (K&S Plumbing) was that the leak was due to a bent stem and he doubted that AHS would cover it. He called AHS and I quickly received a call stating that this bent stem was not due to "normal wear and tear" and therefore it would not be covered. The plumber did say that I could use their company to repair it for a separate price. So I paid K&S Plumbing $75 for nothing.

The problem with American Home Shield is that I can't get a service technician to come immediately but I can understand that. For my last claim on our disposal replacement, I didn’t get the same disposal that I had before. I got something "comparable" which doesn't work as well as the original one but it is what it is. Also, some of their contractors are good and some are not, so I basically take the chance. It's like a pig in a poke and I don't know who they're going to send. In the past, I've had a problem with my refrigerator and I had to wait months before I could finally get somebody to fix it properly. Then I had to go find a different company altogether, pay for it myself then Home Shield had to pay me back, but the technician who Home Shield sent me wired it improperly. So, they don't really vet their technicians. Eventually, I always get satisfaction with AHS, but “eventually” is capitalized and underlined.

I had a leak from my upstairs shower into my downstairs bathroom. Peoples Plumbing came in and they wanted to open up the wall. When they told me all this work had to be done, they said they were gonna come back the following week. And then I got a call from American Home Shield telling me that Peoples Plumbing told them that the drain was improperly installed. And therefore, I’m not covered by American Home Shield. I was surprised that I wouldn’t be covered and that they stated the drain wasn’t installed improperly when I never had a minute’s problem with it. This is the first time that I had a leak. I had all my bathrooms done by Bath Fitter years ago and I’ve never had trouble with any of the three bathrooms.

I found the staff and their partner contractors at AHS to be very unresponsive. I've experienced bad and unreliable service in every instance. For two years I had AHS, their service company they outsource to came out and did nothing, was supposed to order parts and failed at that. The us waiting for days and failed to call. And worst of all they failed to honor the contract regarding the part. AHS, sent me a survey asking how was the service. I said, "WHAT service, I didn't receive any service!" I also, informed their contractor as well. I waited for over a week, still no services. What a mess!

I have had several bad experiences lately with American Home Shield. The biggest problem has happened over the last few months trying to get my built-in microwave repaired or replaced. The tech has been to my home 3 times as the microwave continues to cook after the fan goes off. First time replaced a door switch, 2nd time replaced a door switch, 3rd time the fuse blew in the microwave and he replaced that. The problem continues and it is a fire hazard. Today I walked into my kitchen and the food that was in the microwave was smoking. I have to leave the door open to stop the cooking. I called AHS after a 20 minute wait on hold and requested a replacement and was told they would have to send the tech out again. This is an intermittent problem that cannot always be reproduced. They are now sending out a different tech which requires me to stay home for several hours during the work day.

My microwave (GE Spacemaker) broke last Jan. 11 (Wed) after 23 years. Called AHS same day and AHS had the GE serviceman come on Tuesday Jan. 17 and deemed that the unit is beyond repair. Actual notes/diagnosis of the serviceman: main control board does not work part wb27x923 nla, door frame cracked parts of frame falling into food while cooking wb55x859 door nla; unit from 1994 cannot be repaired.

So I have had this insurance because I own a pool and purchased this to cover wear and tear damage to my pool. I work for an insurance company, and am a property insurance adjuster. I have had this insurance for several years, and have filed several claims on my hot tub heater when it periodically quit working. Up until this point, I suppose I was satisfied with the "band aid" repairs that they have covered to the hot tub heater. They have always been able to repair it previously, so that is fine by me. What is not fine by me however, is the recent claim denial they just handed down.

I am an AHS customer and recently got my sub pump changed as it wasn't working. After a few months of getting the new pump installed the water started leaking from the pipes connecting to the new pump. When I called AHS and the contractor, they asked me to pay $100 deductible just to look at something which was done a few months ago by their own contractor and had done a poor job in doing so. When I asked AHS and sub-contractor about it, both the parties were reluctant to even discussing the poor installation.

I've submitted claims with American Home Shield in the past and my claim for a clogged kitchen sink was handled well. For the most part, AHS has been good and I'm satisfied with them. I think that the vendors are the questionable party. Or in the past I've had just not the greatest vendors come out. In my recent claim with AHS which was for an exhaust fan over my stove, the first vendor called me when they were on their way after the appointment and asked me what brand my exhaust fan was. I told him the brand then he said they don't service that brand and I have to set up a new appointment. So, I set up a new appointment and I heard from the new vendor 48 hours later. They came two weeks ago and said they have to order a part and they'll get back to me. But I'm still waiting for them until now.

I made a claim with AHS for my dishwasher and ice maker on the fridge. The technicians that came were very knowledgeable, professional and got the job done. They worked in a timely manner, very clean, and organized. Since the repairs, everything's working superbly.

After nearly two months of unsuccessful repairs I received a denial letter on grounds of a $250 code limit for replacement of the furnace. I contacted AHS directly and went over the contract, including the portions that went over coverage limits for replacement of an item of this type. I was told directly that paragraph D ONLY addresses what is not covered. Based on their reading of the contract I now have no option but to move forward legally. AHS/ServiceMaster has violated our contract with this erroneous denial based on "code" limitations. As is my duty under this contract, I offered to pay for any items outside of the scope of our agreement out of pocket. That was not acceptable to the representative to which I spoke.

I've had a warranty with American Home Shield for several months and never had to use it. Right before the holidays our water softener broke, and we lost water to the house. I called our service guy who delivers our salt and he told me to bypass the system until he could come out. He came out and inspected it and determined it was beyond repair and needed replacement. When I called AHS they sent out their plumber (who was over an hour late for their 4-hour appointment window), looked at the system for roughly 10 min and left. He stated I would pay the service fee ($100) when they come back out to replace the system.

We had an issue with the boiler in our house. The tech from American Home Shield that came out said it needed a new pump and the pump was resourced to the contracting company. It took a very long time for the other people to come and complete the work so we didn't have heat for almost a week in the end of December. This was right before Christmas so it was a little cold in the house. It took a while to get a timetable on when the parts would arrive and when the work would be conducted. The issue was that American Home Shield could not get hold of the people that they contracted through. Whether the fault lies with the contractor or AHS, it was difficult communicating with both of them during this. The heat has been working since the repair. It is an older system so there are some inefficiencies inherent even if its working.

I have been a customer to this Warranty Company since June 2015. So far made one service call about my garbage disposer. Every service visit I need to pay $75 as per their contract. On 01/17/2017 evening, my dishwasher was not working and there is no power light. I was thinking that this warranty company would stand behind their words and do the service. (Check their FAQ. Who knows they would remove that FAQ question by now smartly. They say that they would replace if they can't repair. But I have the screenshot of their website.)

Do not bother buying this American Home Shield warranty. It is a waste of your money. It takes forever to get anyone on the phone. Their vendors never get back to you. I always had to follow up with the vendors myself. The one time I could get a vendor to the house, the job was not done completely. When I showed the repairman the issue, he just shrugged his shoulders and said that he had done all he could.

I have been waiting for over two weeks to have AHS replace my broken microwave, even though the technician that they sent out informed them that the microwave was broken and could not be repaired. It is impossible to reach AHS by phone - the wait times are always over 20 minutes, and when the customer service person comes on the line, they are not able to provide any needed information. I am planning on canceling my AHS home warranty as they do not fulfill the promises of their warranty.

I had a water heater that was leaking and I called American Home Shield to have it replaced or serviced. They sent out a plumber from the area within two days. He looked at it and said it needed to be replaced so they took care of it. I paid the $100 service fee for the contract directly to the plumber when they did their initial visit. And then there was an additional cost because there was a code upgrade that was necessary. I had a little bit of an issue with that with AHS. When I signed up, it was not stated that any code upgrades will be at my cost. It was basically just be replaced. I asked if there was a plan that they'd offer everything up to and including code enhancements, and they said that it's part of their sales department and that I have to talk to them.

Not getting any hot water. Called on Thursday. Received callback from plumber but they can't come out until Monday. Not good service for an emergency situation. I called American Home Shield back and requested another vendor. I was informed by a supervisor named Tanya, that they can't change the work order and refused to give me another plumber, as American Home Shield are within their guidelines for turnaround time. American Home Shield also stated that they do not contract vendors to accommodate customers who work during the day. She stated that it's my obligation to take time off from work to accommodate their vendors. This is absurd. If I don't work, then how am I going to pay American Home Shield????

Our HVAC system was leaking water into the plenum box under the unit. The cause of the problem was a cracked condensation drain line somewhere in the plenum under the HVAC unit. AHS was presented with two options by the technician. One was to repair the existing PVC tubing which would require the cutting of drywall and the plenum. The second option was to run a new condensation drain line to avoid drywall and plenum access. AHS refused both, stating option one was not covered because the issue was not readily accessible as they would need to remove and replace the drywall and plenum. Option 2 was rejected as it was a "modification to an existing system".

Something was wrong with the garbage disposal unit in my kitchen, and it stopped working. So I reported the problem to American Home Shield, and they sent a contractor to repair it. However, I was a bit surprised and very suspicious that I had to pay $100 ahead of time for the contractor to call AHS and ask if he could do the work. It worried me that there would have been a chance that they would refuse to pay for the work, and I was worried that I might pay $100 and still have to hire someone to do the work, so I was not too impressed with that part. But the guy did a fine job and my garbage disposal has been very good since the repair.

I am writing as I have been on hold for 44 minutes to be transferred to the escalation department and at this point I am curious if they will ever answer. They are decent if you need to fix an O-ring or a simple thing. Anything else beyond they will avoid and blame on something else and close the request, but not before taking your copayment. Of course! I have had the same issue for 2 years and they keep making up excuses or blaming false problems to avoid getting to real work. Their plumbers are particularly bad, and unqualified... I won't say more here.

After experiencing a gas leak, the fire department and gas company came out. The result the right burner on my furnace went out. The tech came and determined I would need a replacement and I would have to pay an out of pocket fee of $1500.00. AHS called with same info. that due to the code upgrade and other items needed not covered.

Let me preface this review with the fact that I have been a policy holder for quite some time with virtually few service request! Which brings me to this complaint... In early 2016 my wall oven started to malfunction. I was receiving error codes, auto clean function broke glass door which I had to pay for replacement OOP because AHS claimed it was my fault not oven's. Then in late October I started to receive error codes and my oven continued to malfunction. I called for service, was assigned a technician MAGIC APPLIANCE, paid my copay and arrive to today. 4 months later, 4 visits later, a rebuilt control board replacement installed today, causing the oven to not function at all! I waited from December 20th to today, nearly a month for a part that both companies were searching for to arrive to a non operable oven!

I was never so disappointed with a company like your. You take people's money and cover nothing. Any time that I or my wife called you gave us the runaround. Every company that you referring us to had very bad reviews on their own company. We brought this to your company's attention. You said that your company doesn't see the reviews. When we asked to speak to a manager. My wife was placed on hold and said that there was no one available to answer her concerns. You sent a HVAC company to my house and the person never performed all of the tasks that my wife said was wrong. Company owner stated that it was not on the work order so he can look at that possible problem. I will be in contact with the BBB to lodge a formal complaint about your company. I am totally dissatisfied with your customer service and the way your company does business.

I just bought a home and it came with a new warranty from AHS from the seller. I have a problem with my furnace and put in a request. The contractor came and within 5 minutes said everything was fine. I gave them a check for $100 which has been cashed. The problem persisted and have since hired an outside company to come work on the furnace. Now why I am aggrieved is that, the company that came out has cashed out $100 service fee but AHS keep hounding me about this not being paid. Huh? I have asked if they followed up with the company about the payment when clearly the check has been cashed? Still no response. It makes you wonder what kind of contractors they have agreements with. Just disgraceful and look for another warranty company because this company just doesn't care.

This was the first time I set up service online. My washing machine stopped spinning and my dryer stopped drying. Then the heater stopped heating up. I did it on a Thursday late evening and the guy called me back on Tuesday. He came to the house on Wednesday and diagnosed the problem. He was back on Thursday. So he had to get the parts and he came and he was able to fix the dryer problem on site. He had to get, whatever the problem was for the washer, and came back for the second time.

I recently had the heater guys come back and do our upstairs heater because it wasn’t putting out any warmth. The fan was blowing but there wasn’t any warmth coming out. Submitting the claim with American Home Shield was very smooth. We did it online and put in the request, and they sent us a confirmation with the company that would come to service our needs and that they’d be in contact with us within a certain amount of time. I had a problem, though. One of the companies claims that they didn’t get the confirmation on their end, so I had to call them but once the guys arrived, they were great. They took care of the problem in a timely fashion, and they were friendly and cleaned up after themselves. The heater’s working wonderfully now.

DON'T DO IT!!! I have been dealing with the same 2 issues for over 4 months with NO resolve. I have spoken with 15 different operators and 2 supervisors who all tell me that they will get it taken care of. The companies they call. DO NOT call back. The phone numbers they give you DO NOT work. You get a voicemail stating you will get a callback at their earliest convenience (been waiting for 3 months for a callback). The phone rings forever and there is no answer, no voicemail. I have spent over 23 hours on the phone with AHS to get my repairs completed (Which are still NOT completed after 4 MONTHS). I paid my deductible and I paid my contract in full for 2 years. I have done my part. DON'T EXPECT AHS to do their part.

I would give them less than 1 star if I could. I am extremely dissatisfied with American Home Shield. I have called them three (3) times to come fix my air conditioner because the people they sent didn't do a full examination of my unit. The first time they came I had to pay $350 for refrigerant since it was not covered under the warranty (of course) in addition to the $75 service fee. Then a few months later the air wasn't working again so I paid another $75 for the guy to replace a compressor. This ended up not being the only problem with my air as I had to call them out a third time a few months later.

American Home Shield has been extremely frustrating to work with. AHS gave the repair ticket to a company called ACE REPAIR SERVICES, PA. They came and did not do a good job. This has been going on for 5 weeks. Not a single supervisor has called me and I have been 'till today. I have been asking to speak to one since Friday Jan 13th. Neither has my cook top been fixed nor has my dishwasher been. I am planning to file a complaint in BBB against them.

AHS is a very bizarre company to deal with. When I submitted a claim for my oven in November, AHS scheduled a repairman to come, but then he left. Then three and a half weeks later, he came back and put parts in but that didn't fix anything. So I've been chasing him ever since and it's been a pretty crappy experience. AHS said that they're covering the oven but I can't get a hold of the repairman to come back and I've already paid the service fee. I've called AHS last month, then on Friday, and again today. Whenever I call them, it's always a long hold time and whoever answers the phone always sounds upset or angry. I'm still waiting for a supervisor and for the contractor they hired to call back. And it's frustrating at this point.

Requested for service on my oven 12/04/2016 and needless to say AHS scheduled Sears to come out to fix it and Sears cancelled 3 times. I called AHS 16 times that I can remember, but I'm sure it was more and I still didn't get my oven serviced. The bad part about it that AHS told me 01/10/2017 that now I can use an outside vendor. Really! I'm quite sure everyone at those call centers and corporate office didn't use a crock pot, grill for two weeks.

I put in a claim through AHS about a month ago for a problem with the dishwasher and it has still not been resolved. I did the claim online which was very easy. American Home Shield definitely responded quickly but the vendor that they've given us is not responding at all. He came out once and he got his fee. He had to order a part and has not been back. If I do get him on the phone he'll tell me, "I'll call you right back." And then I never hear from him. And now it's been two weeks since the part was supposed to be in and he won't return my calls.

The challenge I've had with AHS especially with plumbing and heating issues is the lack of vendors in the area that will go out in a timely manner or would return phone calls. I understand it's not the rep's fault but they require us to give the vendor 24 hours regardless of whatever is going on in the house. If the vendors don't call right away, I have to give them 24 hours. Then, they'll assign another vendor to go out there and they have another 24 hours. There's no such thing as an emergency service with this home warranty plan. Sometimes I would call American Home Shield on extended wait times to get to talk to somebody and when I finally get somebody, I have to ask for a manager to try to get my issue resolved.

Submitting a claim with AHS was the worst experience I've ever had. I wasn’t getting heat in half of my house so they sent a company who was so bad that after three days of not calling back, not coming, and not showing up, they had to send another company who was even worse. They kept promising, “We’ll be there tomorrow between 8:00 and 12:00,” and I kept staying at home but they didn't come. We tried to call them but they never answered our calls. They said “Leave a message,” and when we did, I got an announcement saying that their mailbox was full. I can’t leave a message and was disconnected. This went on for three weeks. It was terrible. They finally came today after we’ve called AHS again and spent two hours and 11 minutes on hold before we finally got somebody to answer the phone. It was on December 21st when we first called American Home Shield about the problem and it just got fixed today.

Heater went out on Friday. Put in a service request right away. No response from the local contractor (Amen Air) over 24 hours later. Finally reached an AHS customer service associate, who told me that the local contractor has until Wednesday to show up. Still haven't heard from Amen Air. What a joke! Hyde's would have had this fixed already, but we're boxed in by our home warranty, for which we pay about $45 a month.

Warranty Company does not want to accept what the fix is for a plumbing Job. It's been over a week with the same issue. I called in on a clogged sink drain on 1/9/17 AHS sent out plumber one Long line plumbing came up with the result that it needs to be hydro jetted. Plumber 2 was sent out snaked the same line and determined that there is a section of line that needs to be cut. Now I'm waiting on plumber 3 and still waiting cause AHS doesn't like the answer of what plumber 2 asap plumbing has to say to resolve the issue. Looks like AHS likes to collect the money but doesn't like to repair.

For the 3rd time today I have been on hold for over 35 minutes, still on hold while I write this review. Service ticket was sent on Tuesday, provider called my Son (home owner) and not the property management who made the request after he referred them to the correct person multiple times. Finally they got in touch with the property management team and the provider said first available appt was Fri for a water heater. Tenants were without hot water for 4 days. Provider showed up and was there for 10 min stating that he needed to order parts that could take 2 weeks. He then told tenants that the water heater had about six months left on it anyway. I have been given so many different responses and the most recent call that they finally picked up on, she hung up on me. So I have decided to replace the water heater at my expense because I can't have my tenants with 2 small children be without hot water for two more weeks.

We had a furnace installed a year ago that had a red sticker on it from the city. It took AHS four months to get a permit and a failed inspection. The pipes clogged in places and had atherosclerosis and all the contractor had to do was come back and fix it but they didn't respond. AHS tried to get them to come back and when they came back yesterday, the contractor told me they had family issues. The people we've spoken to have all been very pleasant and they've done their best. But I wouldn't recommend AHS because the people they sent was totally unprofessional. They tried to send somebody else but nobody wanted to come and clean up somebody else's mess. I am very dissatisfied because they don't see any point in having a good service. As soon as my furnace is totally taken care of, I'm going to drop them.

This company is the worse to talk to. Last week I waited over 45 mins to talk to someone after being told the wait time is 10 mins. They have also sent the same company 5 times to fix a leaky faucet. This is not rocket science folks. Each time I am wasting my time waiting for them to answer, then rescheduling my time on 5 different occasions and the item is still not fixed. Plus they won't send another company but say they need to send the same company again. Sheesh!

Don't waste your money. AHS basically has so many exclusions hidden all around various parts of their contract and require you to arbitrate out of state to fight them -- that they just deny claims left and right and come up with creative ways that repairs are "excluded" under the contract. It's a scam.

I had an emergency water leak during the holidays. After calling AHS for a service call, I spoke with the contractor and was told it would take 3 days for someone to come take a look at the water leak. I stated that my family would not have access to showers, drinking water, toilets, laundry service during that 3 day period. There was nothing they could do. I told them I would try to contact my own plumber on my own. The contractor scheduled an appointment anyway. They then stated that the contractor would 'call me before the appointment and ask if I still needed it.' The contractor never called, instead they sent someone out to my home, unannounced. I had already paid out of pocket for someone else to fix my huge water catastrophe. Now I am being charged a service fee and no work was ever done by the AHS contractor.

The pipe going from the hot water heater to the ceiling of my basement was all corroded, so I called AHS. The contractors came in and I brought them downstairs. They inspected it and explained to me that it was leaking. They showed me where it needs to be replaced. The contractors took pictures and showed them to AHS and AHS said, "Yes, replace it." It was replaced so my experience was fabulous. Overall, all my experiences have been great with all of the contractors since I started with American Home Shield. AHS has been great, too.

On our most recent claim, we had a nightmare getting somebody on the phone at American Home Shield. We had a plumbing problem and my basement could have been flooded if nobody came on time. When you sign up with them, their wait time is 15 minutes, and you're lucky if things go your way. They assigned us to a contractor, Riley Plumbing, and the guy came the next morning. My husband opened the door and said, "Can you please remove your shoes?" This is a common practice. He didn't say yea or nay. He said he can't do it. We would have given him shoe covers, but then he started the truck and just went away.

We bought a plan with American Home Shield for the appliances when we moved to a house. The washer machine was left from the previous owner. We used it for a few months and did not notice a problem. Recently when I ran basket cleaning, the machine was leaking heavily. We submitted a service request, the contractor (from SEARS) technician came and noticed a rupture on the door seal. He made a call to AHS and told that the damage was due to clapped clothes.

I submitted one claim for my dishwasher and one for my refrigerator to AHS. Submitting a claim took a little time but they were thorough. They sent somebody to try and fix it first but that didn't work. In regards to the refrigerator, they did the research, looked for a new refrigerator and told me based on the style of the refrigerator I had they could offer me certain amount of dollars or I can get the exact same one that I had a problem with. But it took a long time to get the refrigerator, my husband said. There were also two different contractors - one was good and the other wasn't. But on the whole, I had pretty good experience.

Have a policy with AHS on my residence. Called concerning a plumbing leak and they sent out a company called ASAP Plumbing who provided a bid for completion of work (worst case scenario) and said if the work could be completed in less time, cost would be less (i.e., time and materials). Fifty percent of our part of the completion cost (worst case scenario) was paid prior to the start via debit card (1500.00). ASAP made the repairs in less than 7 hours but left holes in the walls. At the completion of the job, left invoice saying "paid in full". After leaving the job, ASAP withdrew the additional 1500.00 from the bank without approval. When I called them, they informed me that the job was actually a "turnkey" bid. It was quoted as time and materials. After AHS paid them 1000.00, ASAP time works out to 550 per hour (two man crew).

We've been customers of American Home Shield for a long time. Over time their customer service has declined. February 2016, they replaced our garbage disposal. Instead of getting like for like, we were given an apartment sized disposal instead of a normal full size like we had. Our home is 2500 square feet and not apartment sized and 4 people in the household. We asked for the full size like we had and were told by AHS that all they have to meet is the horsepower, not size.

On 15 Dec 16, I called in for my water heater going out. I had the property management company already go out to turn off the water as water was spraying from the tank and flooded the drain pan due to the volume of water leaking. Since my water heater is in the attic, it leaked over the pan and continued through the dry wall ceiling of my garage. When I called it in (Thursday) they said we have until Monday to get someone to come out and take a look, much less fix it. This is a house that was with a newborn and another child. The lady I spoke with could not give two craps about the fact and suggested they go somewhere else to bathe. The service company that was contracted to actually had GREAT service. The contractor tech that was referred actually called me within 4 hours and was able to get the water heater replaced the next morning.

AHS deployed a contractor called N&K Appliance to my house that tried to charge me twice for service - collecting the fee and then telling AHS I didn't pay. That was just the beginning. Then I could not reach them at all on the phone and eventually had to go through AHS to get a new appointment. They never showed up. Tried calling them again and again, no callback. Called AHS again and they said that N&K told them I wasn't there (a lie) and that they couldn't reach me by phone (another lie). I asked AHS to assign another contractor and they said no. I asked to speak to a supervisor and they put me on perpetual hold. Then I looked up N&K appliance. There are tons of reviews on there related to AHS and N&K Appliance doing exactly the same thing to them as what happened to me. They know of the problem and are either complacent in the con or just don't care that N&K is a con, but either way they are a failure. DO NOT USE THEM.

Recently my furnace needed replacement and they ask me to pay $1350 for items not covered which are small stuff, so I asked them to give me a breakdown. As it turns out they would only spend $310 towards my home and I am paying ninety percent of the repair. Terrible deal, terrible company. RUN. RUN save your money and fix it yourself with better brands and professional companies. Oh by the way they are so nice on the phone until you get to detail then attitudes changes. You feel like you have called the collection company.

We received an AHS policy when we purchased our new home 2.5 months ago. The first time our dryer stopped working, it took over a month to fix. Our HOA does not allow a clothes line and for a family of 7, that's a lot of time air-drying! We're now on our 2nd dryer malfunction. It's been 2 weeks and we still haven't had a contractor who is familiar with our machine out here to fix it. Once one gets here, it will be at least 2 weeks to get parts and fix... so another month (at least) without a dryer. AHS offers no recompense for this. Apologies don't get very far and my frustration level with their way of doing business and the efficiency of their contractors is VERY high. I do not recommend. I will likely search for another vendor once this policy is up for renewal. It is not acceptable to me to have a dryer that only works 50% of the time... but apparently this is a-OK with AHS.

Well don't know what kind of business it runs. I applied for warranty online - got the confirmation online showing a wrong plan, but got the email with correct details. Called customer care - nobody picked up the phone. Waited on the line for more than 1/2 hr in several occasions, then gave up. After few days got the email saying my plan was active. Went through the contract and had questions. Again, same experience. Called customer care, waited for more than 1/2 hr in several occasions. No response! Apparently you can reach out to them 24x7, but they are always 'busy working with other customers' and 'you are a preferred customer and your business is important' to them.

I've been an American Home Shield customer since 2013 and I've had good and bad experiences with them. The most recent claim I had with them was a stove replacement. I used to get a customer service rep but now, I can't without staying on the line for at least 20 minutes. So I had to submit a claim through the web where it looks like they're pushing me and I don't get the response right away. Eventually, I filled out another claim and I got the response to go online and pick out the stove. It was a little bit more laborious and tedious than what I had experienced in the past when I was able to get through the phone line. When I had the microwave replaced, that was seamless in terms of calling customer service and getting that handled.

My toilet was leaking so I called American Home Shield, and they scheduled someone to come out. They contacted me the same day. I received the email and then he came out. Usually it’s the same plumber and AHS always sends us All Shore Plumbing. I usually have various plumbing problems because I have an older house. And when I see who the plumber is, I’m very happy. Because when this particular plumber comes, I know the job’s gonna be done right and he does not come back twice.

I have had AHS for several years and have had several repairs. While scheduling a repair is convenient, I have had problems with nearly every service provider they schedule. These companies tend to be low rated with the BBB and the Technicians generally have been lacking in experience, consistently late or no shows, never follow up, and in some cases complain about how little AHS pays them.

Called to make a claim, literally left on hold for 1 hour and 15 mins. Tried to make the claim online, but the website said our coverage had expired - not true. Sent the tech out to fix the faucet, said he couldn't fix it because water was coming out - the faucet doesn't work!! Yes water will dribble out but doesn't work. Still charged me 75 dollars... The Am Home Shield rep never told me if water dribbles out it's not covered, and so ok it's not covered but don't charge the customer 75 dollars.

I had a problem with icemaker from my refrigerator and filed a claim with American Home Shield. Sears came out and they had to order the part and will come back for the repair. But they're always really good whenever they come out and I've been happy with their service. I've had problems with the ice maker a few times already and they would order the part, fix it, and then it's good. I do recommend them.

Poor contractor experience & phone hold time - This morning a Contractor who refused to give his business name arrived at my home to tinker and meddle with my simple Maytag Dishwasher. After taking apart the dishwasher and flooding my floor he stated in broken Arabic that AHS must pay for a part that he had in his possession. I believe based on his Lack professionalism and bad attitude that he was incompetent or trying to milk the system. I have had home warranties for 20 years and this was the worse experience I have ever had. He was a nasty, rude, incompetent sleazeball and for 612 dollars a year, you would think AHS would contract with more competent people. I just got the order number as name Vector Appliances two thumbs down. They will try to overbill AHS to increase their profit. The idiot contractor showed me some small plastic thing that he could not fix or was holding off for AHS to pay an arm and a leg for!!

I have been trying to get a water heater replaced for 12 days. The tech from Pipe Down Services came out on 12/28/16, water heater tank was leaking. He asked if I lived in the city limits. I told him no, he replied "good, no permit needed," but did come up with $555 worth of "code upgrades" that would be needed that AHS did not cover. I'm not sure I buy all that, but, I agreed.

Beginning on or about Nov. 18, 2016, I submitted a service request to AHS for work on my hot water boiler. It seemed to be malfunctioning and was not keeping the house warm. Temperatures outside were dropping to teens and single digits at night. AHS assigned a contractor to perform the service, but he was unable to return calls or schedule a time to come inspect the boiler. I cancelled the request and submitted a new one approximately 5 days later. In the mean time I purchased space heaters at a cost of $300 to keep the house from freezing up.

I submit a claim to fix my washer and dryer on November 17, 2016. A tech came to my house to check the appliances next day and mentioned that he needed to order parts. Today is January 9, 2017. To date, there is no phone call either from AHS or the tech about my repair claim. This morning (01/09/2017), I logged on the AHS website and checked the service status. To my surprise, the service status marked as "Complete" without any repair work and follow up conversation. In the past few weeks, I called AHS many times. Each time, the wait time was more than 20 minutes, so I could not reach AHS customer service rep.

My most recent claim I had with American Home Shield was for my dishwasher. One of the service technicians that they recommended came out and told us that it was a significant repair. He could either repair it or we could replace it. They placed the repair value at $372 and change, so I told AHS we'll take that money and replace the dishwasher with a new unit. It's an old one and a different color from the rest of the appliances in the kitchen so it would be easier to update and insure with new homeowners. We went ahead and purchased my dishwasher, and was told that as long as I had the receipt and then the receipt indicated that it was new and sent over the warranty information, we would be reimbursed. Subsequent to that, AHS sent an email twice.

I've had to call American Home Shield three times for three different repairs, and each time, each one was easy to do. The guys that came were professional. They explained everything, and there were no hassles. My last online claim was for my heater, and the contractor looked at the problem, diagnosed it right away, and fixed it. The heater has been excellent since. It's great service.

It is Sunday 1/8/17, I have been on the phone now for approximately 2 hours and 42 minutes regarding a water leak and toilets overflowing. The leak has waterlogged my front yard, driveway and now down the street. I called AHS immediately when this began and was on hold for 1 hour and 16 minutes til the representative answered. While waiting I went online and submitted a request for service and was given a dispatch number and phone number to the company (My plumber) who was to contact me regarding the situation. I called instead of waiting for them and got no answer. This went on all while I'm still on hold with AHS.

I submitted a repair request on December 10, 2016. As of today, my upstairs heat unit is still not repaired. I have contacted AHS 5 times since the request was made with no results. On January 05, 2017, I requested to speak with a supervisor and was told one will call me back. I was told the supervisor will call within 24 hours. As of December 08, 2017, I have not heard from anyone. The same contractor was assigned a repair request back in 2014. It took over 4 weeks for the unit to be repaired. The company lied repeatedly about ordering and waiting on a part. I later learned that a part had never been ordered. I requested that Myers Comfort Specialist of Birmingham not be dispatched to my residence for future repair request, due to their untruthfulness.

Friday afternoon my water heater went out. I called, waited 35 minutes on hold, and finally got someone to set up a claim. That one's on me, I could have done it online. No one called, and since they have "24 business hours" to respond, I thought I should call back and confirm that they'd contacted someone. Over 45 minutes on hold, reached a person finally and asked. They'd contacted him. I asked if the case could be expedited since the weekend was coming up. This at around 3:30 PM. They did. The plumber called but said he wasn't available till Monday morning. I offered to pay any after hours fees, he said, "No, Monday morning." Saturday AM, water in the filter beside the tank froze up because the tank wouldn't stay lit, so no heat in there. No water... 4 degrees here. My SIL offered to look at it, replaced the thermocoupler, but that didn't fix it. SO. No water till Monday, and likely they won't be able to fix and will have to replace.

I file claims with American Home Shield and they send out an automated thing that says who's gonna contact me. Recently, I had a refrigerator fixed. It took the contractor a couple of tries to get it fixed, but it is working. Then I had a garage door fixed and the contractor took a couple of tries in ordering parts, but it's fixed as well. I like that the contractors say they'd keep working on the problem until they get it fixed and it's not a "they just can't fix it and walk away" type of thing. Since the repair, the performance of the items is good.

I do not recommend AHS. I bought AHS for both of my homes and encouraged my son to do the same. When his garage door would not open, he called AHS and they said it would take 5 days to get it opened and repaired. He could not wait that long because he had to go to work and needed to get his car out of garage. He called a local repair and they had problem solved that same day. Also my dishwasher would not work so I set up appointment and the service man could not find problem so ordered a part which was reconditioned. Servicemen told me AHS uses reconditioned parts. I have high-end appliances and do not want a reconditioned part.

Took a day off to meet with the plumber to fix the low pressure and no hot water in my kitchen sink. Plumber walks in - looks at the sink - immediately diagnosis it as my faucet, that is of course - not covered! He never even looked under the sink, was in my house 3 minutes, suggested I change the cartridge in the faucet, spent a few hours with my carpenter neighbor. This clearly was not the problem. Now I can't even talk to an agent, nor can I sign in on the computer, as the contract that I have had for only 20 years is not yet set up! Really? Good customer service? I'm wasting my time with you. Been on the phone waiting over 45 minutes now. I'm heading to the Better Business Bureau site now!

I contacted American Home Shield when my microwave stopped working. I was able to get an appointment pretty quickly. The repairman that came to my house was rude and wrote up something completely contrary to what he shared with us. He told me the part would need to be ordered and he would be in contact in a couple of days. A week went by and I called to follow up and was told AHS was not covering the replacement and I should call them for additional information. I called and was on hold for 78 minutes. When the customer service representative finally answered and I shared my story with her she looked up my account and informed me I was being charged a $60 no-show fee. The repairman had been there the day he was scheduled to and his notes reflected this.

I submitted a claim with American Home Shield regarding my clothes dryer. This was my recent claim with them and I submitted it over the phone. It was fine interacting with the representative I spoke to and the contractor who came was a nice guy. Since the repairs have been made, everything's fine. I would recommend AHS to other people.

Warranty Program - After waiting 45 minutes on hold to cancel an appointment for a dishwasher appliance made online which turned out to be with Sears Appliance Repair (avoid at all costs), I called customer service and had to wait another 30 to schedule an appointment with the only appliance contractor in the area... You guessed it... SEARS. What is one to do when there is only one choice??? SEARS APPLIANCE REPAIR IS TERRIBLE!!!

I've been waiting on a plumber for over a week, the service is horrible. My toilets are backed up, and when I call all you guys say is we have to contact the plumber, yet that's the problem. He doesn't return calls and he sets up times just to cancel. I'm very disappointed in American Shield having a plumber they use that is this awful. For over week cannot shower or use my restrooms and American Shield does nothing. Half time can't get no one on phone and when you do they say must verify. Waste of money, very disappointed with my experience.

Our 15 year old furnace stopped working and would only blow cold air - this was 28 days ago. We have been members for many years and most times we get reasonable service. This time it has been horrible. They sent out a contractor who was very nice, but didn't get to the root of the problem. It would work for 2 hours and shut down again - which we later learned was a safety precaution because it was overheating. We have had 5-6 visits from the contractor trying to repair, rather than replace the furnace.

Our drain was clogged and the toilet was broken. I then submitted a claim with American Home Shield and I've never had any issues when dealing with them. The contractors have always been great, very quick to respond and very capable of fixing the problem. Everything’s working well since the repairs.

I wasn't sure what was and wasn't covered when I signed up for the American Home Shield coverage but I'm glad I took it because it worked out very well. I got stuff in writing and the claim submission procedure was explained to me. I had an electrical problem with my range hood and AHS sent an electrician. I submitted the claim by phone and then a gentleman came at a time that suited both of us. He was professional, spent a lot of time, made sure that everything was working, and asked if I had any other problems with other parts of the electrical system, which was very nice, and then he left his card. Everything he fixed has been working fine and I'm very satisfied with what he did.