American Home Shield Reviews

I'm disgusted with American Home Shield. My water heater wasn’t lighting and I called them three times to get it fixed. The first time was a week and a half before I got anything done. The people did not listen to me and submitted a claim for a furnace repair instead of a water heater repair. And whoever they submitted me to never called them back. I also noticed that they charged me but nobody contacted me. So a week later, I called again and talked to an idiot. I told them the issue that these people never called me and that the claim was not for a furnace. It was for a water heater. And the rep called the same people who didn't bother to call me. Then, I called the third time and the lady listened and changed it to a water heater claim like it should've been. She called the appropriate people and I heard from them the next day. Then the tech came out three days later and replaced a part. He was wonderful.

I'm real pleased with American Home Shield. I do my claim on their app and it cuts down a lot of time trying to get ahold of somebody. Their contractors are also very professional. They contacted me the same day and made arrangements to come out, and took care of it. Even the person the phone that answered the phone was very professional. I've been with AHS for 15 years and I like the service that I get from them.

Putting in a claim online through American Home Shield was efficient, quick and easy. It took about 48 hours for the contractor to come out. Everything went well. The technician was very knowledgeable, very pleasant and very professional. The repair was all done in the same day.

The water heater at my daughter's house wasn't heating and she submitted a claim with American Home Shield. The contractor they sent out couldn't get light the water heater and AHS replaced it. But when the contractor went to pick up the new one, it had not yet been approved to be picked up and that took an extra day. Other than that, the new unit has been good.

I submitted a claim with American Home Shield online which was very easy. Quick Fix came out and they communicated well. They kept me informed when they were gonna be coming out. They resolved the issue with the stove on that visit and they had to order a part and come back out for the fridge. I have recommended American Home Shield to several people.

I submitted the claim online and American Home Shield got back to me the very next day. It was very quick. I had a bad breaker or a wire connect somewhere. The contractor that American Home Shield sent out got it located and fixed it.

My one air conditioner wouldn’t work. I called up and put a claim in for it. I had to go through the recording and then American Home Shield handled it all. The contractor called me the next morning and then came within the next day. I didn’t have to wait too long. Fortunately, I have two air conditioning units so I could sleep in another room. Everything is fine now and no problems at all with it. I'm very satisfied.

The AC unit was powering on, but the compressor was not turning on. I filed the claim with American Home Shield online, and the process was straightforward and painless. The contractor came out the same day I filed the claim. They were prompt, worked with our schedule, and got the work done quickly -- they replaced the capacitor. It’s rough out there, so it was good that they got that knocked out as quickly as they did. My wife had AHS before we got married, and we got it in our current residence for three years now. It has worked out well for us.

I have a warranty which I got because my real estate broker suggested it. She said it was a good deal. I never had such a thing before because I'm a very handy person. We moved into our new home and I went downstairs one day and saw water on the ground. I thought I needed a new water heater because I didn’t know anything. I saw water coming out of the hot water heater. So, I called up the phone number and then registered. It actually was a Friday night, and nobody was there. They said I would have to wait until Monday morning. Monday morning came and they sent down a company called Spry Plumbing & Heating and they were extremely friendly.

The pilot light on the water heater wouldn't stay on and I submitted a claim online to American Home Shield on a Saturday and the contractor came out on a Monday. My husband dealt with the contractor and they took care of the repair on that same day.

My AC wasn’t blowing cold air, it was warmer than it should’ve been. So, I filed a claim online to American Home Shield and I was happy with them as well as their contractor, A-US Air. They were good and they seem to be very professional.

There was an issue with my AC which wasn't working, and Advanced Heating & Cooling came out on Labor Day and fixed it. It took a couple of days and it was during the weekend, so it was pretty impressive. The contractor did well. This is my first year with American Home Shield and it's been good.

The claim with my garage door went very well. The door was getting hung-up when it was either going up and going down. The rails had become un-adjusted and they were too close to the wall, and the door itself was hanging up against the wall when it was coming down. The tech who was sent out by American Home Shield identified the problem very quickly and fixed it. I was very happy about it. Previously, I didn’t think that that particular repair was covered through the warranty, so I had another company come out and that guy supposedly fixed the problem, but he didn’t. So far, my experience with AHS is good.

The American Home Shield reps I talked to were fantastic and they told me exactly what I needed to do regarding my claim. I did that and everything came out beautifully. The contractor could have come out the next day but they had to kinda work around my schedule. I don't sleep at the place a lot. They came out a few days later and they did great. They were extremely professional. The guy knew what he was doing and fixed what needed to be fixed. Thankfully, it wasn't as bad as I thought it was gonna be. My unit has been great. American Home Shield is fantastic to work with. I hope I don't need them again but it was good that I had them that time.

The lights on the refrigerator weren't working on a few bulbs and I submitted a claim online to American Home Shield. They came out quickly but it took about two months for them to fix. They had difficulty trying to figure it out. I even went online and showed them a few forums of people diagnosing what it was. It was a wire on one of the LEDs so, it didn't even really take a lot to fix it. Nevertheless, the interaction with the contractors was good.

One of the air conditioners was blowing hot air. A & R Complete Service Corp had to recharge the system and change the Schrader valve on it. It went good. The only thing is that American Home Shield needs to screen their subcontractors a little bit better. We had one subcontractor that tried to sell me a hot water tank and that was not what they were called out for. They were called for a leak next to it. But I recommend AHS. We have had them on a couple of different houses and they're always right on top of it to take care of things.

I went online and submitted a claim to AHS. Then, they had to transfer me to an agent. Then, they finished it up and scheduled me. The contractors called me that afternoon as soon as the claim was sent in, and they came the next day. So, they were here, they did what they were supposed to do and fixed it, and I'm having no problems out of it. The technician was also very friendly, very nice and just very respectful. It's a good company that I got sent to. Everything's working great now.

My recent claim with AHS went pretty well. Submitting the claim was very easy and painless. My sister was home when the contractors came and she said it was great, that the guy was able to figure out the problem and then took care of it. Our water heater wasn’t turning and he had to replace a part and it worked.

I submitted a claim online to American Home Shield and that same day, the contractor called me and scheduled for an appointment within a couple of days. The technician from Turner Electrical & Lighting came right away, looked at it and told me the problem. He ordered the parts that I needed and now, we’re just waiting for them. He said it’s gonna take a couple of weeks for the motor so we’ll see.

The plumber that was sent by American Home Shield was good, but the first AC guy they sent was terrible. When he came out, I told him what was going on and that there was a leak somewhere, so he went up in the attic and he claimed that he un-drained the drainage just in five minutes. That doesn’t sound right. So, we still had the same problem. He wanted to leave, and I said, “Wait a minute, you're supposed to check the AC unit on the outside too to make sure everything is okay. So, he went out there and checked it, and he came back and told me that I was four pounds low of Freon. I'm like, “Four pounds low. How can that be? And it was still getting cold. It just had a leak.” He had to fix that and tune it up, and then that would help the leaking problem.

I reported an issue on July 21, 2019. It is now September 3, 2019 and I am no closer to: resolution, satisfaction or compensation for money spent. I have spent over $7k of my money to replace my entire a/c unit because the repair recommended by the company was considered ill advised by multiple HVAC companies. AHS instructed me to email an invoice as proof of repair so I can be partially compensated $700. I was told my invoice, which was clearly marked as an invoice, was a quote not an invoice. I asked customer service to connect me to the proof of repair department and they refused. I have been placed on hold for a combined time of nearly 14 hours since initial report. Please do research before signing up with this company.

We have been with AHS for 5 years. Our hot tub quit working (it was covered under our contract with AHS). It took weeks to get someone out, he came out 3 times and could not figure out what was wrong. The area we live in has 13 different hot tub repair businesses. We finally called one near us to come out, within 10 minutes they had it figured out, ordered the part, and replaced it...all within 10 days. When we asked to be reimbursed, it was denied. Local shops we talked with said they would not do business with AHS for various reasons. We paid the $498 repair bill ourselves and asked to cancel our contract. We then received an email saying there would be a $65 cancellation fee, something they did NOT tell you when you were asking to cancel. I would recommend you NOT go with AHS, we are certainly going to be letting everyone we know about the horrible service.

If I could give them less than one Star I would do that! Absolute worst customer service I have had to deal with. Yet they are quick to take your deductible money out of your account! Only thing this company is good for is a Re-Key. The person who showed up for that was on time and personal. So the dishwasher goes out, they send a service person out from SEARS IN EVANSVILLE, INDIANA! Service person says the motherboard is gone out on the dishwasher. He orders one, it comes in within two days. Now two weeks later I am still waiting on the Sears Repairman to come put this part on!! Did he die? Did he get lost?

After being a customer for 5 years, they charged me Administration fee for cancellation of the account. I was trying to cancel account because there was a monthly fee increase on my account which was not informed to me. They claim that they sent a letter but not an email. During the cancellation, he agreed to waive the administration fee but sent an email to pay that administration fee after disconnecting the phone call. I called again to discuss the fee but they were not interested to talk as the account is already cancelled. Please re-think again before signing the contract.

The water heater was leaking and I thought it was at the top pipes. I submitted a claim online to American Home Shield and the process was very good. The contractor was out there within that day and he was extremely professional. He was a very nice gentleman and knew what he was doing. He went and bought a water heater, came back and put it in. The guy was good but AHS was a little slow on their approval. It took him almost an hour to get it but since the repair, everything has been excellent.

The claim we had for AHS was done online and it was super easy. We did at night and they called the next day. They sent the contractor Next Generation Air Conditioning, Heating & Ventilation and they very great. I like them. They fixed the issue. AHS has been great to deal with.

We had an air conditioner go out on us. I submitted a claim online with American Home Shield and the contractor was very responsive. They were out the next day. They had to special order a part that came in overnight. So they had to come back the second day. The problem was some motor that cracked, so they replaced the motor. It was very well done.

My wife submitted our AC claim to American Home Shield and she said everything went great. The contractor that was sent was great too. His personality and knowledge were impressive. The AC has been fixed and it performs great now. AHS is a great company and I cannot live without them. They fixed almost all of our appliances. When we need them, they always come through. We got a stopped up bathtub right now, and they are working on that. I had a contractor yesterday, but it was going to be Monday before he could come back. So, my wife called again today, and AHS got a new one, Dr Plumbington, that is supposed to come out -- we are waiting for them to call. We also had this company work for us earlier this year where they replaced our hot water heater. They were professional.

I placed the claim with American Home Shield online for my washing machine. They automatically charged me the amount that they were supposed to charge. Their contractor took about a week to come out. He was really good. He just took so long to get the parts to fix the unit. I had no idea where the holdup was. I don't know who had to order the parts. I don't know what took so long. He said that he would be back in about a week. It would have been done a lot quicker if he got the parts locally instead of having to order them and then shipped through him. But my washing machine has been working good since the repair.

My AC claim went better than expected because prior to me getting Qualified Service Systems to come and do the work that was required, it was another company called Triple A. I didn't get a good feeling that the technician was aboveboard. I know I have to pay for the Freon because it was additional charge. The warranty only covers for so much. But the technician would say things like, “Well, if you pay me in cash and not a check, I can give you a better deal.” And then, he would say, “Well, if things don't work, give me a call on my cell phone and I’ll come back out. You don't have to go through the warranty program.” I didn't feel comfortable with that. But when I did that, he was like putting Band-Aids on the problem. The problem was never resolved.

There were leaks in the shower fan, toilet and water heater, and I submitted my claim online to American Home Shield. Navigating through the website was pretty straightforward but AHS should notify you or send an email after you submit the claim. Luckily, I logged back in and it said that the contractor was waiting on a call from me. I assumed that after I submitted the claim, I would be called to schedule but it said that the next step was for me to call somebody. So, they should have told me to call them.

My pool pump went out and I contacted American Home Shield, and they sent out a technician. The technician was very professional. They ordered the part, and then they came back and replaced it. Everything is working fine after the service. But American Home Shield gotta explain a little bit better in their policy on what they cover and don’t cover. They could be a little bit more open about it to where when we put a claim. It’s kind of misleading when you buy the policy and say that the whole pool is covered. And then if something goes out, they would say they don’t cover that part of the pool.

Submitting a claim online is more efficient than over the phone but sometimes, I need to talk to a person. Once I get the diagnostic facts, I usually call in and speak to somebody to make sure that we're all in the same page. My experience in speaking with the reps has been great. I haven't had any issue and usually, American Home Shield sends a contractor within 48 to 72 hours.

We had a leak and we weren't sure if it was a plumbing or an appliance issue. So, we had to deal with that first. We started with the plumber and it wasn't, so then we had to pay another $100 fee for an appliance. When I submitted the claim, I originally set it up for the appliance and then, I thought that maybe a plumber could do both. But the plumber said that it was leaking at the connection to the dishwasher so, I would need to call back and redo it. Each time you call, you have to wait five days to get somebody out.

I submitted a claim online to AHS because our garbage disposal wasn't grinding. It just wasn't working. Navigating through the website of AHS worked better than me being on hold. The contractors were very professional and they were within the expected timeframe. We ended up replacing and it's been really good since then.

The first time I called American Home Shield, they tried to get a person out of Henryetta to come and fix the air conditioner, but didn’t call me back for a long time. Henryetta is an hour and a half away, so I called Home Shield back and asked that I wanted someone from Tahlequah. They were good to do that. The first time the tech from Rogers' Heating and Air came out, we thought the AC was fixed, but then it wasn’t. He came again the second time and did a great job.

Our ceiling fan had a sensor that was dead. The light wouldn’t turn on. I submitted the claim with American Home Shield. I did it online and the process was good, I really like it. And the contractor that they sent out was really nice.

It takes too long to get AHS on the line. Still, their reps are very professional and helpful. I submitted a claim for a refrigerator repair over the phone. The contractor who came thereafter was on time and he was excellent. He replaced a part first, and that didn’t work. Then, AHS replaced the refrigerator. However, the replacement was delivered with a dent. AHS had to come back out and get the dented unit. Now, I gotta set up an appointment and miss work again for them to deliver a second one.

I bought this house a year ago, and the person who sold it to me gave me a year of American Home Shield. I submitted a claim online and it was a bit easy. They could break their menus down a bit better and organize it a bit more to make the menus smaller for their customers but it was fine because I knew what I was doing. The contractor came out and did more than they should have. They found another leak which was a problem because they knew that something was wrong when they were doing some investigation into the leak that I did have. They were incredibly thorough. Once they noticed that I had a lot of water in my crawlspace, they did a bit more digging, and then they found that my dishwasher was improperly installed and had been leaking water for five days into my house.

We had some leak. My wife submitted a claim to AHS and our experience with Mr. Rooter was very good. Since the repair, it's been fine.

American Home Shield has been great and it's easy to file a claim with them online. This is the second time we've had to use them and we have no complaints at all. The fan and compressor in our refrigerator went out and they had difficulties getting parts for it. It took a while and we understood that because AHS doesn't ever buy one of those higher appliances. But the refrigerator is working just fine now.

American Home Shield sent Carolina Appliance out but they didn’t come out because of the storm. We lost electricity so they couldn’t fix the heat pump with no electricity. They contacted me. They were gonna come yesterday morning, but they couldn’t come because of the electricity. The electricity was restored yesterday evening, and I told them that. The contractor asked me to let him know as soon as the electricity was restored. So, I did that yesterday evening. I’m waiting for him to get back to me this morning to let me know when he can come.

In the back of the fridge on the inside, there was a hole there that drains the water when it does something by itself, and that whole area was frozen up. So, the water ran on the side and underneath the fridge, and it was coming out. American Home Shield was good, and Alpha Appliances did a nice job. The guy did everything he was supposed to do. He took care of it, melted the ice, and then put all the shelves back. Everything is fine now.

My hot water heater was not working. I filed a claim online to American Home Shield and it took within 24 hours for the contractor to come out. We're ordering a part and as soon as it comes in, the contractor would be back. I’m gonna give them a call today and see if it’s come in yet. I haven’t heard back from them. But they were good.

I came home and noticed that my sprinklers wasn’t coming on. I told my gardener that something was wrong with my sprinkler system, and then it wasn’t. Then I noticed that my garage door wasn’t opening. Both of them were hooked up to the same fuse. So, we went to the fuse box and we hit all the fuse, reset all the fuses, and it still didn’t come on. One of the breakers was loose and it had to be replaced. The tech sent by American Home Shield came out and it was taken care of that day. So, it’s fine now. I’m satisfied with American Home shield. I would recommend them.

When my microwave was broken, I called American Home Shield and the contractors that came out were really professional and quick. They did a great job. Since then, the microwave works great. It has been a positive experience, overall.

We turned the claim in to American Home Shield for the dryer and within 24 hours, Roth Electronics had called us. Within another couple of days, they were out to see what they needed to get, and they turned the parts around pretty quickly. They were very professional and the service went perfectly.

My washer and dryer went out within a week of each other. I called American Home Shield's 1-800 number and submitted 2 claims. The reps whom I spoke with did a very good job. The contractors who came thereafter were very professional. The first tech who came who looked at the washer realized it wasn’t worth fixing it, so we had a replacement for that one. The second guy was able to service the dryer. So far, the performance of both has been good thus far. We ran 10 loads on them 'cause I was about two and a half weeks behind on our laundry. I'm satisfied with AHS thus far.

I talked to a representative when I filed my claim and he was good. Bennett Air, the contractor, was professional. The tech was nice, he was in uniform, and he cleaned up afterwards. However, he told us to give it a few days for the air to kick in up there and it still is not working.

Both my washer and dryer broke down. The heating unit in the dryer was out. The electrical component in the washer was out as well so it wouldn't go into certain phases of the wash. I called the claim in to American Home Shield after having trouble getting through the process on the net. Everything went well with the claims rep and the contractor who was sent was fairly prompt. He had to wait for the part though so the overall downtime was close to two weeks. With AHS, whenever I've had a problem, they've taken care of it.

I called American Home Shield and I understood the rep very well. Then AHS sent out Realty Rekey, got everything done, and it was a good experience. It was perfect.

We've had American Home Shield for 20 years. For my most recent claim with them, they sent out Serene Pools and that went okay. My husband took care of the ordering and the work. A part had to be ordered. The contractor didn't bring the right part so they had to come back the next day or the day after. But the work has been done and the issue has been fixed.

I wanted my air conditioner to be checked because I felt like it was not blowing out cooler air. It was my first time doing a claim on the American Home Shield site and it was cool. I was then told when a contractor would be out. Air-One Mechanical came and they did what they had to do. My service request was for the maintenance of my air conditioner. They checked the AC and confirmed that it was still in good condition.

I had a service order with American Home Shield on August 23rd and they scheduled it. The contractor, Christian, came in and he was fantastic. He had to go back several times for the parts for the heater, but everything was done. He also said that he tested it to make sure that it would heat up the spa and the pool. They were going for one issue and then they saw a crack in the header, so they replaced it because they knew that it would be a problem soon. They were really honest, ethical and courteous. Christian is phenomenal. He spent two straight days working on our equipment. He did a lot of work in the pool heater, pump, and the saltwater system. I wish I could have him around all the time.

They fixed the stove that day, but they had to order parts, and they came back out like a week later and fixed the dishwasher. The contractor was really good. Everything's fine now and I'd recommend AHS.

The fluorescent lights in my bathroom had gone out. I called American Home Shield to file a claim and they were efficient, quick and courteous. I couldn’t have been happier. Everything is back to normal after the service. I also had a contractor come out for a water leak. They were quick, and they took care of it.

The air conditioner wasn’t working. The issue was the motor. I did a claim with American Home Shield. Certified Comfort did the service first, and it didn’t last. And since he charged me for a service he didn’t provide and then double-billed my credit card, I did not want to use him again. So, we went to the Temperatures Unlimited and he was very good.

Initially, the claim with American Home Shield for an AC repair was submitted online. We thought it was an issue with the AC, but we found out that it was the water heater. So we had to talk to somebody over the phone after we realized it wasn't the right thing. They made an appointment and we got someone to come out the next day. The water heater was leaking from the bottom. It wasn't any fixing and it had to be replaced. Then it took two days for them to come back and put the new one in. It would have been better if we figured out what it was, but it was a new house and we weren't sure what was leaking. But they certainly helped us. Now, everything is working great. I would recommend American Home Shield, but we were a little bit disappointed in the ability to talk to somebody human at first.

I submitted a claim online to American Home Shield for replacing the GFCI outlet that was outside and the contractor was very professional and polite. They made my schedule available and they were very easy with that. They were willing to do an after-hours call. They came in, took care of it very quickly and was done. Since then, the performance has been wonderful.

The fan on my AC would turn on, but then after so long, it would just turn off. American Home Shield sent someone out right away. As soon as I made the claim, right away, I already got the information on who was supposed to come and who would do it. Then the next day, he called me. It was an awesome process. It was quick and fast, and I'm happy with it. The contractor was great. He was very knowledgeable, explained a lot of stuff to me, and he checked everything out. I've already recommended American Home Shield to many.

I had an AC claim with AHS and we were happy. The contractor called and were on time. They wanted to come the next day, but I was having surgery so they came the next day. They were very courteous. My husband had a good time kinda kidding around with the contractor. I have been pleased with their Home Shield program because we used it for a dishwasher and a couple things along the years.

The drainage pump of my washer was malfunctioning, and the claim submission to American Home Shield went well. They were courteous, and the lady who took the call was very nice. They scheduled in a timely fashion, and Moonstar Appliance came in a very timely fashion, too. The contractor took care of it and did the job very nicely.

I recommend AHS 100% especially after using their service. It was fast and professional; a smooth transaction. BUT, I had my credits cards stolen out of my purse. As a result, my automatic payment to AHS was interrupted. I have made numerous attempts to update my credit card online following their instructions sent to me and what I found out is that I'm sent to an expired account that says ”no payment due.” I log in and it says a payment is due, so I follow the instructions and I am taken to the expired account. PLEASE REMOVE THAT ACCOUNT AND LET ME SETUP PAYMENTS AND GET UPDATED‼️‼️

15 years of patronage and ultimately failed to replace AC. To make a long story short it took a month and a half to replace a compressor on a 30 year old central AC unit. It worked for a little bit, but within a month the system was back to not cooling the house below 85. Two more visits by the contractor where they found "nothing mechanically wrong," I got a second opinion and replaced my AC within a week, but because I didn't want to wait weeks or months to go through their bureaucracy they refuse to reimburse me. It went over 2 and half months total with multiple visits and service fees just to get back to where I started. Never mind they had my tenants with infants and elderly in a house with no or barely functioning central air in the middle of an Alabama summer. I was worried about getting sued and could not wait a moment longer. SAVE YOUR MONEY and AVOID THIS PLACE AT ALL COST in my honest opinion.

I will break this review down in stages from initiation to completion so that reviewers can skim through to an area they find most helpful. The call for help: We had a series of extraordinary events leading to the requirement to call for help, from HVAC issues to plumbing. So when you first get on the line with the customer service department, you have to navigate through a series of computer generated voice prompts to get to the appropriate department you need.

I just bought a house and the sinks needed to be unclogged. They were slow. American Home Shield sent a contractor out and he did a great job. He was awesome. It took a week before he was able to come out but that was only because I had to work the visit around my schedule. The sinks have been great.

I made an online claim for two different things, one was plumbing and one was electrical. We called the contractor on a Thursday, and one came on the following Monday, the other one the following Tuesday. They did a good job and were very professional. They had to send for further work that needed to be done, but everything's doing good.

I have a water heater tank and it has a lit flame. All the time, it was turning off. In the morning, when you want to take a shower, it’s not heating so you got cold water. It was completely broken. So, each time, I have to restart this lit flame. I submitted a claim to American Home Shield and did it through the website. It was well organized, very precise and convenient. When you submit your application, you would immediately get a phone call from the contractors. That was the second time but the first time, I had a problem with the air conditioning and the same happened. So, I put in my application and the next day the contractor reached out. Those guys were really good. They came and immediately detected the issue, and they offered the resolution. Within two or three days, it was fixed. It’s working perfectly right now. AHS is awesome and I love them. They select the best contractors.

I called the contractor first to give them a courtesy call that the air conditioner was not working, and then I called American Home Shield. I spoke to someone there, and they put the order back in. The rep took care of everything. She answered every question because it was my first time having something fixed, but didn't really get fixed. She told me she was gonna send something back to Air Link to let them know the issue wasn’t resolved. Then Air Link called me as soon as they got a chance to let me know they got the submission and my voicemail and was gonna take care. I let them know I was out of town, and they told me as soon as I got back in town, just to give them a call so they can send somebody out to take care of it. So far, everything is good because they came back out the second time to relook at the issue. I recommended American Home Shield to my family.

The contractors of AHS were great. My air conditioner broke on a Sunday and they came out Tuesday morning. They had to replace the motor for the fan, and they did it right there in an hour. The ac is now doing great.

American Home Shield recently and everything about it was super easy and good. I filed a service request online and AHS got right back to me really, really fast. The next day, somebody called me and made an appointment. And the tech from Reliable Heating & Cooling was out that day and the AC has been working good ever since.

The interaction with the contractor was good and after trying to fix it several times, it was determined that it could not be fixed. So, I got word from American Home Shield that it was being replaced. The claim was submitted by the vendor that was trying to fix it, and the side-by-side refrigerator has been installed and working fine.

American Home Shield has been very helpful but then their contractors are slow. I've had claims when everything goes smoothly. I prefer submitting claims online and usually, the transaction is pretty smooth from getting someone to call me to setting up the appointment. The issue is the process after that. Once it's in the contractor's hands, I'm left on my own.

I have a very large old house that's about 10 years of age and things go out every once in a while. I have a pool and I have two units for my air conditioner. I've used American Home Shield a number of times. I've never really been disappointed. I have recommended them too. I prefer to call them when I have a claim. Their reps are very helpful and brief which I appreciate.

We’ve had American Home Shield since we bought our house, which was almost exactly a year ago. We inherited the previous owner’s policy and then, we renewed it in June. My air conditioner seemed to be running loud and I submitted a claim online to AHS. It was pretty easy. The contractor came to my house and we turned the AC on. They tested it and they just said that everything looked fine. I asked why it was loud and they said that it was a cheap model. It was a few minutes but I appreciated that.

Submitting a claim to American Home Shield is always great. I made several claims from them in the last couple of months because I got in the house, and it seem like everything fell apart. Recently, I filed for a plumbing issue. The representative I spoke with was very kind and professional, and the contractor was good too. They were able to fix it.

My recent claim with AHS was great. It was the dishwasher. I submitted that claim online and the process was easy. Majestic Appliance Service came out and did a great job. This was the third time I used the contract I have. And the first time was great, the second time I had an issue because I have a garbage disposal that stopped working, and that was a really bad experience because the guy came and he said, "These stop working, they burn out. I'll be back in 24 hours or 48 hours with a replacement." But he never came back out.

The AC wasn’t cooling, so we called American Home Shield. They sent out Total Air Services and they were horrible. They came out and changed the part. They left, but a week later, it was still not cool. So we called back and we had to wait another week for an appointment. So then they came out again. They changed something out, and this happened on three occasions. On the fourth time, they said that they called some man from Atlanta, and he was gonna fix the problem. The man from Atlanta went upstairs in the attic, and He was the first one that went there. When he touched the board, it flamed up. So then he said that they need to order a relay switch and a control board, and he left.

The first gentleman who was supposed to come out here was from Diaz Brothers. He called me and asked me to give him the make, the model and the serial number on both the refrigerator and the dishwasher. He said that he was gonna see if he had the part for it. If not, he was gonna have to order it. But he never called me back. So I had to call him the next day. He said that he didn't have the part and that he was gonna have to order it. But after 10 days, I didn't get any response, not even a courtesy phone call to let me know he had ordered the part and whether it was gonna get here within a certain time.

I submitted a claim to American Home Shield on the phone and the rep I spoke with was helpful. The schedule overlapped a holiday then, so right after the holiday, the contractor came out. We thought the work they provided was fine. It’s just that we seem to have the same problem. The air now begins to seem like it’s not as strong as when they first put the coolant in. Usually what happens is, we turn it off because the weather changes so we don’t need it after a while. But we have the same recurring problem. We think that there’s a leak going on. We still have not resolved it so we’d have to call every year to get it activated.

Our house is older so I've been making a lot of claims at American Home Shield, so I'm very familiar with the system. I had an issue a couple of years ago with the dryer taking three weeks to get fixed. Recently, I had a claim which turned out to be two separate issues, and Rapp's Heating and AC was out the next day. The tech came in the timeframe that he said he was gonna be here, he fixed the issue and he was gone. He was very friendly and he cleaned up after himself. He also explained to me what was wrong. They've been here a few times and I've been happy with them every time they've come out.

With this contract, we've been with American Home Shield for a year and a half, but we've had three different houses. And with our second house, we went with a different company and regretted it, and then came right back. AHS is so much better. I started the claim online, but because I'm pregnant, I called to make sure that it got expedited. At first there was a little bit of confusion between Harding and AHS if the claim was filed, but it all worked out.

It’s really hard to communicate with AHS. They don’t understand me and I don’t understand them. Every time I’ve called in a claim and checked status on it, it was like I’m talking to people that have no idea what’s going on. And all that they did was read their notes and if the guy couldn’t understand what I was trying to tell him, he was gonna put down notes that he thought was right. They need people that knows what they’re talking about.

I submitted a claim online and the rep got back to me within hours. There was a blown capacitor on the AC condenser. W.L. Brady Corp. called and scheduled an appointment. The gentleman that came was very professional and friendly. He identified the problem within 10 seconds. He called for the part, and came back the next day to replace it and the AC was fixed. It was a good, professional service.

I've used American Home Shield for many years and it has always been a positive experience. I recommend them all the time. When the pump motor was going, I submitted a claim online and it was a very simple process. The contractor, Finkel & Davino Pool & Spa, was very professional and I had no problems with them. They resolved the issue within 48 hours.

When we had something wrong with our AC, my daughter called American Home Shield and they set up an appointment. The person who came was very good. It was bloody hot and we were without AC for three days, so that was good. I'm 86 so when you're old, that's a little longer to be without the AC. However, last year we had a problem with AHS. We have an AC upstairs too which is still not working. The contractor came in and they said it was a $1,500 charge. It really shocked me a little bit. I thought the whole idea for AHS is that you are protected for that. And I was really upset with that. I would not recommend AHS to anybody.

Excellence Air was the contractor that American Home Shield sent out after I made a claim for my air conditioner. The contractor was great and I was impressed with everything. They showed up when they said they would and we had a very good conversation. They got right to work and they knew what they were doing. They did a good evaluation, were able to nail down the problems and get the part to fix it. It took a couple of attempts but they got it done and that was what mattered to me. Our air conditioner has been excellent since then.

My most recent claim was with an electrical service contractor, Electrical Service Pros, and they're one of the only contractors that I've had a good experience with. The tech's name was Alonzo and they did a great job. But my experience with American Home Shield as a whole has been very bad. I've had contractors come to the house to tell me they have to charge me outside of American Home Shield for something then if it still doesn't work, they would come fix it. Then they tell American Home Shield that they don't work on whatever they were working on. So it's been extremely predatory. All in all, I would say that the warranty is a scam.

It’s easy to go in and say something’s wrong but getting a quality contractor to actually come out and do it is a different story. Our garage door spring broke and Flash Garage Door Service was done in one visit. They were one of the best ones we’ve had so far. Just super. One thing AHS added recently is the ability to at least choose the contractor. More of that would be good, to have some choices there instead of being forced to let them arrange whoever they want.

I called and spoke with an American Home Shield representative about my plumbing issue. I had a problem talking to her. She was foreign and I could not have her understand what I was talking about. But we got it resolved. American Home Shield sent out Lubbock A-1 Plumbing and their guy was on time. He did a fantastic job and I would recommend him.

I called AHS to submit a claim and the process went very well. The reps were very businesslike and they got back to me within hours. I appreciate everything that the reps and the repairman did.

We bought a new house and we had everything rekeyed by Rescue Me Locksmith. Everything was fine.

Some American Home Shield reps are very good. Some of them I can barely understand. Some usually don’t get what the problem is. It’s a mixed bag. When 1st American Plumbing came, there was nothing much to be done. All we needed to do was push a button. It was battery-operated, but I had no idea. No one ever told me about it when they installed the brand new water heater a couple of years ago, or it wasn’t in that even. It was just a fluke. It was a waste of time and money.

I called AHS to file my claims and the reps I talked to were good. One of the claims was for my washing machine and I dealt with a vendor called 7-H. They came out and one of the techs forgot to connect the water hose. It flooded half of my house. All my carpets had been wet then they had to put holes in my sheetrock and ventilation. So, the tech had to turn it on to their insurance company. They finally came out, did a guesstimate, and they're gonna get back with us on fixing our home. They were the ones that checked the stove out as well and the tech said that it was the breaker. But when the rep from Kelley Brothers tech came, he said it wasn’t the breaker. That prolonged me another week for somebody to get here and when they came back out, they acknowledged that it is the breaker. But all in all, I've been waiting for almost a month to get the stove fixed and going out to eat can be very costly.

Blizzard Air came out the next day after I submitted a claim to American Home Shield. Our claim went awesomely. I did it online because the air conditioner went out when AHS was closed. I put in the claim on a Sunday, and they called the next morning, and the contractor came out shortly after that. The representative from AHS was very good. He was very educational. I had questions and he helped answer them. I need to talk to somebody soon because we are building a house and I'm gonna need Home Shield on that. We use them for our rental house.

I submitted a claim over the phone to American Home Shield and the rep was excellent. I was impressed with the responsiveness and clarity of instruction. Also, they were prompt in their scheduling with the vendor and the contractor came out the next morning. He was very clear and I was able to ask a lot of questions and have it explained to me logically. Since then, things have been good. I highly recommend AHS.

Thus far, I've had a great experience with American Home Shield. However, I had a problem with them recently. I have Pinch a Penny take care of my pool every week, scrub it, take care of the water and make sure it’s balanced. They also check for calcium which only forms when water has been in a pool and no rain or fresh water has been in there. Every once in a while, we pump out four inches of water when we don't get rain. That alleviates the calcium buildup. However, Pinch a Penny dropped American Home Shield since they were approached by district supervisors to make up excuses not to cover claims. Pinch a Penny used to sell AHS and it was very alarming for me to hear that. There are a couple of companies out there that have told me this as well.

We call and speak to someone at American Home Shield when we submit our claims. When Fast Response Heating and Cooling fixed the air conditioner, it went perfectly fine. We had a problem with PlumbRight though. They came over. They were supposed to fix the leak that we had under the bathroom that was going into the crawlspace, and also the one in the kitchen that was under the sink. The one in the kitchen was fixed properly, but the one in the bathroom was not. When I called another company to have a vapor shield under the house, they said the leak wasn't fixed. Now, there was a huge wet spot down there. We paid them for the service, so we need them to come back out and do it again. Therell has called twice and spoke with PlumbRight, and they're supposed to be calling me back but I haven't got a call again.

I filed a claim for my smoke detector as it was not working properly. It was going off, not going off, then it would go off constantly. It had to be replaced. Our agent over the phone was very helpful. They are always nice. The contractor from City First Electric called and said he could come by, which was great. So, it was all very good. He did everything for us and he was really nice. The device has been functioning perfectly since the repair. I was very satisfied. I'm always happy with American Home Shield. We've had them all the time and they have been very good.

I’m very pleased with American Home Shield. It's a very good product to have. We bought our house back in spring and AHS came with it. We’ll probably renew when it comes time for that next year. AHS is very much worth it. It would’ve paid for itself in just the one call we had. Our ice maker wasn’t working and that took two different service visits. The contractor came out the first time and my ice maker was working intermittently. They replaced the unit but it didn’t work at all. The guys said it would take 24 to 48 hours for the unit to get cold and do all the things it needed to do. But the ice maker never made any ice.

My recent claim had something to do with the air conditioner leaking, and I submitted it over the phone. On Time called at 7:00 in the morning to say that they would be out between 12:00 and 4:00, and they got here at 1:00, so it was fine. They also called before they came. They were friendly and they got the work done quickly, which I liked. They didn't waste time. I’d recommend American Home Shield.

My refrigerator was leaking and it went on for about a week 'cause at first I thought somebody had just spilled something. It happened again and that's when I called American Home Shield. They got someone scheduled by the next day, which was quick. The tech had to come back and they had to order a part, but he was very nice. They're still waiting on the part, but he did a temporary fix and I was satisfied.

We had a bathtub leak in my daughter’s bedroom. It was leaking through the garage ceiling. I filed a claim with American Home Shield online on a Friday and it was easy. They said the contractor would come out 24 hours, but it was on a weekend. I got a text that Saturday, but I had to call them back first thing Monday morning to schedule. The contractor from Drain Masters came out Tuesday, and was able to fix it and cut through the sheetrock. He replaced a faulty nut that attaches the drain to the pipe. And then, there’s a follow-up appointment coming next week to finish the sheetrock. American Home Shield has been excellent.

I called American Home Shield to submit a claim and it went very smoothly. The rep told me that the contractor would be out in about one to two days. The technician came and he replaced the plug inside the tank that you open up to flush. The service was real good. When I asked a question, he answered it. He's been here before for another problem I had in the kitchen. We didn't have any problems with him at all. We've had American Home Shield for 10 years and I'm quite happy with it. I'd recommend them.

This is the worst company to deal with! They have sent their 3rd party plumbing & air conditioning company come to our home to repair our central air conditioner NINE TIMES and it is still not working!! The company has replace; the switch, coils, compressor, Freon, connector, de-humidifier hose & the fan and one of the visits was to test the air coming from the unit!!

It took me a month to get my air fixed in 100 degree plus weather. Customer service was a nightmare. I was treated rudely and when I asked for a supervisor or manager I was hung up on. I was hung up on at least once a day and I called every day for a month. Sometimes twice a day. I have written three letters and emailed Rex Tibbens. Below is my situation.

I make I claim of my central A/C unit on a Sunday. Today it’s Saturday and we are waiting for the approve of the claim. I have 4 kids at my house, we are waiting for the response. I going to do another reviews when this finish. I hope my next review of AHS going to be positive but for now we still waiting.

The pipes were leaking in the pool pump area and when I called AHS, they told me that there would be somebody coming out. The contractor didn’t call me back, so I had to call AHS back. Right there and then, when I was on the phone with them, they called and said, “Someone’s gonna give you a call in a few minutes.” We hung up and then the contractor called me. They said they’d be here, and they came and fixed the problem. The contractor that came in knew what he was doing, told me what was wrong with it, told me what he was gonna do and took care of it. Everything is working just fine and I’m completely satisfied at this point.

We had issues with the water heater and we called American the day after we found out about it. Their representatives were very helpful and polite and the contractor came out really soon. He was very knowledgeable and courteous. He had to order a part and we just installed the part ourselves. It was easy to do. The water heater has been fine, so far.

The fan motor burned up on our AC. I was very impressed with Cutting Edge Total Comfort. It was quite warm at the time. The unit that we have is a Trane unit and the parts are not that easily accessible. This happened to be a two-speed fan that needed to be replaced, and they replaced it with a one-speed fan just for two days in order to get the two-speed fan. I thought that was awfully nice because they could have easily said that, "We can't fix it. You'll have to wait for the two days or three days or whatever it'll cost the other one to come in." Their work was very professional, and I was very happy with it.

American Home Shield's online process of submitting a claim was easy. They sent Advanced Home to come out for service, and they were good. I have a rough schedule, and they were fine. They just didn't have the part that I needed, so we had to wait a week. But they were right on and everything is going good since the repair was completed.

The coils on the dryer needed to be replaced. It wasn’t heating. I called American Home Shield and my experience in submitting the claim was very good. Everything worked well. The contractor left a mess on the floor from his shoes and my husband had to clean it up, but he was very nice, personable and efficient. American Home Shield also sent a contractor who fixed the air conditioner pretty promptly though it wasn’t as prompt as I like ‘cause I was dying in heat.

I had a front porch light that wasn’t working and I had a porch outlet that wasn’t even wired. I called American Home Shield and spoke to a representative, then the two guys from Brett Short Circuits came on time and they were very nice and professional. The front porch light ended up not being even connected.

So far, things have been good with American Home Shield. I submitted a claim for a GE profile refrigerator that wasn't cooling properly. It was staying at about 10 to 15 degrees higher than it was set at. AHS sent a contractor who then came back a week later as they had to order parts. They had parts directly shipped to my location and their tech came back the following Thursday. He replaced all the parts and the repair went just fine. I've been very pleased with all of the actions of American Home Shield thus far.

Pop-A-Lock of Virginia came out to rekey my lock. I filed my claim online and American Home Shield's website was pretty intuitive and easy to navigate. I received a text saying to expect to be in contact with the contractor or service within 24 hours. And then I received a follow-up email shortly thereafter saying if I would rather call the contractor before he contacts me. He called me, and his service was great.

Claim submission for my air conditioner through a representative was fine. Then the contractor came on time and did the job. However, American Home Shield still has some disagreements on the coverage, like some of them called me to talk about my coverage. They don't have it down properly. My guest house is covered, but they don't show that it is.

The water heater pilot light went out and I wasn’t home, and my wife and kids didn’t know how to fix it. We called American Home Shield and the guy came out the next day. He lit up the pilot light and he was gone. It now works fine. We have hot water. We’re happy as clams.

We've had good experience every time we've had to do a claim with American Home Shield. When the fan went out on the air conditioner, I went online and submitted a claim to American Home Shield. The technician was very good. He got our parts fast, and he did good. The air conditioner is working fine.

Our main air condition unit fan motor stopped working so I submitted a claim with American Home Shield over the phone. They had to get with Rescue Your Air first, and I got an email within the day from Rescue Your Air about when the day and the approximate time they would be here. They were great. Jason was professional and explained exactly what the problem was. I’d highly recommend him. They had to order a part and when the part came in, the next day they came in and took out the old, broken motor and installed the new motor. It's perfect.

American Home Shield sent a contractor from Integrity Plumbing Service. Our septic pump quit running and they had to put a new one in, but then it ran up because it's in the basement and then it’s right above my bedroom. And then he didn't put the insulation back up there, so it sounded like it was coming through the house. But he came back out and fixed it. He was really nice. AHS has been fine.

The instant hot needed to be replaced and American Home Shield had Cloggmasters work on it. They were professional and cleaned up after themselves. It was great.

American Home Shield sent On Time Plumbing for our plumbing issues in the restroom. The contractor came on time which was good. He was nice too. Everything was fine.

The door springs in the garage door literally broke at once, and I saw afterwards that they were rusty. Surprisingly, one door apparently put a lot of load on the other one and the other one broke, too. The garage door was down, so in the morning when I went to open it, I couldn’t open the door. The car got stuck there and I was in a desperate situation.

I had a leaky pipe that was inside the inner wall. It was leaking in the basement and it was actually coming from a pipe on the first floor. I called in a claim to American Home Shield and everything was very good when I talked to the claims rep. I put the claim on a Thursday and the contractor was here on Monday. I also had a very good interaction with them.

I had a light switch in my ceiling fan that went bad, and I made a claim at American Home Shield online which was pretty user-friendly. The expectation for a contractor was within 24 to 48 hours, and they met it. The contractor fixed the light switch in front of me. They carried the part that was needed with them, and when they came, they replaced the part. The experience was excellent.

We had AHS on my husband's mom's house. She passed away and we just transferred it to our house. We've had it for seven years now, or more, and our experience has always been good. My husband called AHS for a water heater claim and his interaction with the contractor that AHS sent out was good. They brought everything they needed to fix it and got the okay from AHS, and he fixed the issue right then. Everything is working good now.

The pump had to be cleaned out and I submitted the claim on the phone. That went fine and their customer service was good. My experience with Watertight Pools was very good as well. They were here and they fixed the pump pretty quickly then they were gone. I've been with American Home Shield for two months now. I chose them because the other company’s process to enroll was more difficult.

Our dryer wasn't working and I filed my service request claim over the phone at American Home Shield. I was impressed by the professionalism of the contractor from Jimino’s. He was able to identify the problem and fix it.

I submitted a claim to AHS for my central air conditioning unit that wasn't blowing out cold air. Doing that online was pretty easy. There's a follow-up email that says the contractor has been assigned. It gives you a name and telephone number. That email is set to expire however and it disappears. Thereafter, finding that number if I ever need to is a little difficult. When the contractor for the AC came, he found that there are a lot of problems with it. The compressor went and the coil went too. AHS is gonna replace the whole unit now. The new one has been ordered but we've been waiting close to a month for it. It's been a little uncomfortable in our home. Still, the reps whom I've spoken to have been very nice. I've had a very positive experience with AHS.

I needed my locks changed for I just moved in. I called American Home Shield, then they sent out a tech from Whitfield’s Lock & Key who was very nice and courteous.

Everything went well with my claim with AHS. I filed a claim over the weekend online and they got back to me the next day. The contractor got here right when they were scheduled to, were here maybe 25 minutes, got the whole thing fixed and taken care of. They were also very friendly.

I submitted a claim to American Home Shield online and the process was nice. The contractor came the next day and they were good. They said some pipe was clogged so they blew it out and we shouldn’t have any other issue. But we’re still having the same issue. So far, we’re trying to get a hold of them again to come back out. We’ve called a couple of times. In fact, we just called yesterday.

Hall's Plumbing, the contractor, told me that my furnace down the basement had been sitting in water for such a long time, and I did not know that it was. So, I need a new water heater. They indicated that they need to come back out and bring me a new water heater in. The technician who first came out, however, was supposed to order a part to redo the upstairs air conditioner, and he never came back and called back. Nevertheless, my recent claim with American Home Shield went good.

My air conditioning unit had stopped working. I submitted a claim online with American Home Shield and their website was very easy to navigate through. I'm very pleased with it. The contractor came out, checked the unit, and fixed it. They were awesome. I would definitely use them again if given the opportunity. They were very professional, very quick, and timely. The air conditioning is working great. American Home Shield is excellent to work with. I renewed my contract with them because I'm very pleased with how they’ve been taking care of me and the services and product they offered.

The faucet in the bathroom tub wasn’t working and then, the garbage disposal had a crack in it. I submitted a claim online to American Home Shield and the plumber came out. He fixed everything and was in and out. He was clean and tidy, on time and timely, and was professional. Since then, everything has been great. So far, my experience with AHS has been awesome and perfect. If I had to make another claim, it will be super easy. They’re all so good.

The rubber piece of the bolt that connects the bowl to the actual tank rusted out so there was water all through the floor of my bathroom and I called American Home Shield immediately. They were able to take care of it pretty quickly. They said that the contractor would give me a call, and they actually did that evening. They said that they would come out the very next day, and they were out there. They called again that morning just to make sure that I was gonna be home. They also called me an hour before when they were on their way over and then, they fixed the toilet quickly and they were gone. They were in and out of the house within 45 minutes.

I called American Home Shield three or four times for the same leakage issue at my rental property. Each time, somebody would start talking to me and the line would go off. They never call back and I just kept calling and calling. Initially, the two people I spoke to kept going back and forth. They didn't actually say what the issue was. They didn't diagnose and they were not patient enough to look and see. There was the AC tech, and then there was a plumber from JED. The first guy came because my issue was supposedly an AC problem. But then, the AC guy said it was a plumbing problem.

I made a claim to American Home Shield over the phone, and their reps were very helpful. On the initial call, the contractor came out within three days. Then with the first time not being resolved, they had to come back again weeks later, and that one responded within about three days from our contact. They had to order a new unit for outside and the whole coil unit on the inside. They came a week and a half after that visit, and then, it was resolved because they replaced everything they had to replace. Everything is working great.

The contractor provided excellent service when they re-keyed all my locks and they’re all to the same key. I had to pay extra for some extra locks, so I paid ahead and did 12 locks. It was awesome service and the technician was really good. He even went beyond what he was supposed to do to make sure all the deadbolts had the holes he put on. He said that he would make everything secured as he could like it was his home and he definitely did that. Everything went really good with that one and when I was calling it in, it went smoothly. In our last house, the warranty company didn’t have that re-key service. So, I was really excited about being offered that because I didn’t even know they have that stuff till we got this warranty. So, that was impressive and I was very satisfied.

We had a water heater replacement and the experience was good when I submitted my claim online. After submitting it, I got a call from the contractor. The technicians did well and since the repair, everything has been looking good. The water heater is better than our previous equipment and it has been working great. We’ve had the contractors out a few times and the technicians are very good. They do a great job. However, we had a horrible experience with the service when we had our oven fixed. The owner of the company was very rude to me and my wife.

The AC stopped working, so I called up American Home Shield and made a claim. So, they sent an AC guy out and he said that it was an electrical issue and not our AC. But it was like he wanted to hurry up and get over the phone to the next person that he was seeing. But I understood him. He was a little bit above his head. But I was really tense at that point. When I called American Home Shield to schedule the electrical guy to come out, the lady felt my tension that I had in my voice. She told me to sit by my phone, and that there would be somebody calling me and set up an appointment to meet me.

I called American Home Shield to fix a garage door. Everything was done reasonably and in order. They told me how much it would cost upfront, and it was $75 per service call. I got somebody out immediately. The tech came out the very next day. He was very good, quick, and respectful. He told me what he was doing.

We've been carrying AHS for about a year now and when I submit a claim, I do it online. I love navigating through their website. I have absolutely no problems. It's been easy to navigate and speak to somebody. All of our concerns and questions have always been answered. Within 24 hours, of submitting a claim, the contractors normally call to schedule. We've had contractors several times and we loved them.

Making a request for service online with American Home Shield was easy to do and the contractor from Precision Doors, Jason, arrived on time. He looked at my garage door and told me that the rail was bent. I got a phone call from American Home Shield and they told me that it wasn’t covered under the warranty, so he gave me some choices as to how I could have it repaired and different levels of service. I chose to have the rail repaired and he greased up the chain and changed out the little wheels that run through it when it gets lifted. It was a good experience.

Our most recent claim with American Home Shield where Twin Rivers Heating and Air Conditioning came out was excellent. I would highly recommend them. Tony is very professional. When I submit my claims with AHS, I speak to a representative. Their system is not online-friendly for me. For some reason, I’m having issues with getting them to get mine set up. Every time I call, I get an international person. AHS doesn’t do that and they say, “Well, I’m gonna send you to tech support.” They send me to tech support and it’s an international person back again, and I can’t get it set up online for me, so I have no other choice but to call them. If you ask for an agent in the United States, they should be able to get one. The agents' language is good, but when it comes down to extra communication, they don’t have that communication skills. And I don’t have their language skills, so that’s a problem.

American Home Shield always does a great job. It's pretty easy to submit claims with them. I just go online and then they'll call. The contractor they sent out from All American Services was great. He came right out and fixed the problem on our AC. Everything is fine since the service.

I am a realtor, American home shield came to my old company every month to promote how good they are and I believed them. Even after I moved to another company, I still recommended american home shield to my buyers and have them for my new home as well. Our AC stopped working today, we called AHS, they told us they do not send contractors on weekends... On a day it is 110 F outside and rising swiftly inside to unbearable conditions, we must wait until 3-6 pm Monday- three full days from now for the AC company to evaluate the problem. It could be days after for the repair to be made.

The person who handled the claim Stacy ** was very professional and pleasant to deal with. I am awaiting a check for reimbursement for the purchase of the microwave and as soon as I receive that I will be 100% satisfied. My confidence in AHS is restored.

Warranty basically covers nothing. There is always something in fine print that says it won't be covered. Had this warranty for over a year and called for service 3 times, none of which were covered. After you cancel, doesn't matter how long you've been with them, they tack on a big cancellation fee no matter what. STAY AWAY FOR YOUR OWN GOOD and FIND A REAL HOME WARRANTY COMPANY!

I haven't missed a single payment since I started with AHS. My refrigerator stopped cooling without warning so I immediately contact AHS. I'm initially told by AHS rep it will be 6 to 10 days before someone will come out to look. I tell the rep that is unacceptable. They defer to their dispatch team to get someone to come out the next day. That company never called me to schedule appointment. So I called them and they tell me, "Oh we won't be able to come out sometime next week."