American Home Shield Reviews

I looked for a home warranty and I was checking to see who had the best ratings. I also looked at the Better Business Bureau, and American Home Shield got good reviews too. I’ve been with them about a year now and I would recommend them. I was telling my neighbors about American Home Shield and they wanted to know more stuff. Three of us have AHS here.

I have three claims with American Home Shield. One is on the heat burner, the second one is on cook top, and the third one is on the central vacuum. Submitting a claim with them is extremely easy. I call AHS, they log it in and then they send the contractor for service. It's very fast and the contractors they send out are very professional. After the contractor talked to the American Home Shield about the central vacuum, they did the job and fixed it right away. They put in a new motor and everything's working fine. Also, when our central heat was not working, they came and replaced the whole thing and a couple of valves, so now it's working perfectly as well. However, they still ordered parts for the cooktop, so I wait for them to come back. But overall, the service is extremely good. I have two other companies that have experience with, and AHS, by far, is the best and very professional. They are very efficient and they solve the problem.

AHS has now neglected my account 4 times! Not only did I call in for service with a 35 minute hold, but I paid my account at the same time. Thinking, ok good, I have this taken care of, boy was I wrong! Service was handled, but I continue getting notices of an account balance. I again called to straighten this out and was told I would receive an email the next day confirming my payment and my account was corrected. Today, I receive an invoice for what they consider a balance. Very untrue!!! I remind you my balance was paid in full over the phone. Today, I called yet again, to clear AHS's mistake up, and no one will help. The last call to a CSR made me realize they don't read their notes thoroughly, nor do they handle payments all the way through.

I had my furnace replaced in 2012. The technician installed the new furnace and when it was time to install the filter to fit in the allocated slot which is not easy to access he cut a filter and wedged it into place. The area where the filter goes is to the left of the motor. I have called the technician and American Home Shield several times to inquire about how to replace my filter in a safe manner and what size it may be and I did not receive a clear answer until 4/6/2017 from a company outside of American Home Shield.

I submitted my claim online to American Home Shield and it took four days to get someone here. They made a follow-up to double-check and then they called when they were on their way over. It was efficient. The contractors were polite, fast and they were early. It was perfect because usually when they give you a four-hour window, they always show up right at the end of it but they showed up right at the beginning and I couldn’t be happier. The sink was leaking because of a putty problem around the drain and the toilet needed a new flange. They fixed both and have stopped all the leaks. It was quick, easy and the guys were knowledgeable. Everything went well.

American Home Shield was awesome. I've used them in the past and they did well for me. The reps were polite and the contractors were professional, as well. I'd recommend them.

The contractor from American Home Shield was fantastic but they didn’t have to fix anything because we used another company to move our air conditioning unit. They moved the unit’s location from the house because we got a deck and stuff built on it and a carport thing done. The Freon tube that they ran rubbed against the concrete underpinning and had a pinhole that leaked all the Freon out of it. But the American Home Shield guy located it and it was what we needed to know. When the guy came out, he didn’t charge anything to fix it. He also called the other people who had to do with getting the unit moved and they came right out and fixed it. All in all, we were very pleased with American Home Shield and the man who came out. They did a wonderful job.

I'm a new customer at American Home Shield. Unfortunately, as soon as I got the service, my dishwasher went out. It would come on and then other times it wouldn't. I didn't bother with it and started washing dishes since I couldn't deal with it. Then the washing machine went out, so three days after the washer went out, I made the call to AHS. They were very prompt. A nice young man came out and looked at everything. He said the electricity on the dishwasher wasn't good and the transmission on the washing machine had gone out.

Giving our "experience" 1 star is being nice. AHS was called in February due to our furnace not working. Here it is April 5th and it still isn't fixed. The company they sent out was a complete joke. Sierra Mechanical which was about an hour away from us. The first time they came out they sent a young tech and he diagnosed incorrectly. After Sierra promising to look into it and get back with us it took another 2 weeks to get a more knowledgeable tech out to tell us what was wrong. He didn't have parts so they needed to call Carrier the furnace manufacturer to order it. We called Sierra yet again because they didn't get back with us. Each time we called they acted like they didn't know what our issue was and we had to jog their memory of our ongoing furnace malfunction. They tell us again, "We will see what's going on with the part and get back to you." Luckily holding your breath only causes you to pass out.

We’ve had an issue with the plumbing. So, I got onto the website to contact AHS for service. I placed in what I needed done and received an automatic response saying that it was reviewed. Then a few hours later, I received another email saying that it had been sent to a contractor. Less than five hours after that, the contractor called and within a day, it was done. The appointment was later on the afternoon, but they called that morning and said that they had some flexibility, which worked better with us. So, we were able to choose a different time.

Our microwave went bad so we had to have it replaced. Submitting a claim to AHS was smooth and they turned it over to the Sears rep. It took too long to get to my problem so we told them we didn't want to wait. We wanted to get someone out if we could and we did get the other electrician. But he put us off a couple of days. I guess it's a busy day but it worked out. Everything seems to be in good shape and we had a good experience with American Home Shield.

I needed my refrigerator repaired. I submitted a claim with AHS over the phone and it was easy. They sent a contractor who was very efficient, though he’s not particularly friendly, but that's not why he was there. He accomplished what I needed him to. Overall, my experience with them was as expected.

We called in a claim for a leaking toilet and American Home Shield had a contractor come out about four business days. The plumber was very professional and our personal interaction was lovely. However, when they called to schedule a time to come out, it was on a Friday evening and sounded as if they were calling from a noisy truck. They left a voicemail and I could barely hear what they were saying because of the road noise. So it was a little weird, but otherwise it was okay.

Overall, the service has been pretty good but we're not going to be renewing it though. It was paid for by our real estate agent but we found something better so we're good.

I moved into an older house and I figured, "If the person before me didn't do any of the basic upkeep, I'm going to need help sooner rather than later." So, I looked around at different places. And then a couple of people started recommending American Home Shield at work to my husband. So, I said, "All right. Why not?" Every person that AHS has sent out minus a pair of delivery people that was outside of their control was professional, high grade, respectful and they explained things. I love AHS.

Submitting a claim with AHS is very simple - simply call in, they assign a ticket and schedule it, then somebody comes out to do the fix and you're done. Recently, I had two issues in my living room where the breakers were flipping. I called AHS and opened a ticket. The electrician was scheduled, he came out and fixed the problem. He's been very nice and he's the same guy we've used a couple of times in the past. I've had him for four years and I've had him since I bought my house.

Filing a claim with American Home Shield is not that bad, because they have someone to answer the phone. Once you get in touch with them, they put a report and handle their process pretty good. Although their customer service needs a good notch up. They could step it up and get more into the customer to solve the problem instead of trying to avoid it. But other than that, everything's all right. In the previous time over the years, I had left AHS and came back. I had jumped to conclusions and I went to another company. But in fact, they did their part and it was the contractors who caused that little friction.

I filed claims to AHS for my dishwasher, refrigerator and a stove-oven combination which are all Viking products. I emailed my first request then and before they came, I realized that I needed to add some more appliances, so I called them. They have put it all under one claim. If it's for an appliance, they can take care of multiple claims. A guy came out and tried every single thing on every appliance and he fixed every appliance. It blew my mind that he took care of all of it and it took him about four visits to do that. He was friendly, very professional, knew what he was doing and he assured me from the beginning that he'd fix it. I told him that if he fixed my oven, he'd be a miracle worker and he was. I'd give them the top rating. As far as American Home Shield is concerned, there was very little involvement but that's fine with me because they didn't really need to be as long as they send out somebody and handle my claims.

We called AHS for my air conditioner and wanted to have the company that we use here to come out, but they called in another company. Nonetheless, the man came and he was fast. There was a clogged drain pan and he fixed it. Everything was all right. Overall, it's a good and reliable service.

I put in a claim for a top of the line dishwasher last November. The brand of the dishwasher is not one of the brands that AHS uses so everytime I put in an order, I click "Other", and AHS sent Sears. I called Sears and asked if they service the brand. They came and said they didn't service it. I then called AHS to inform them about that. So, if there's an "Other", they should put "other" and then customers fill it in. AHS assigned another contractor that was horrible. They lied, they didn't come when they said they would come or they would come without an appointment. I called them and their voicemail was always full and they never called me back. I had to call AHS to contact them.

Six months ago, I submitted a claim with AHS for my garbage disposal. Doing it over the phone is quick but doing it online is a little faster and it's the best. Once they receive the request, they will pick out which contractor the claim is going to be with and you call the contractor, although they won't have the information yet, so you'll have to wait. We've submitted claims twice - one for the dishwasher and another for the garbage disposal, and the technicians sent out have been very helpful and very professional. I would recommend AHS.

When I recently had some repairs to be done, AHS sent somebody who was very good. I have filed claims online, but this recent one, I called and talked to somebody because there were several things. I wasn’t certain how they would put it in because it was electrical. There were a couple of outlets and we thought one is on one claim and the other is another claim, which is stupid. But it was definitely easier to call in to explain what I needed to get done rather than submitting it all online and not knowing. Their reps and technician were great to work with, very nice and helpful. I’d definitely file a claim with AHS again as the need arises.

I will not be renewing my home warranty. A plumber was dispatched from On Time plumbing to fix my washing machine hot water valve. The inside of the handle broke and the handle spun on the stem. He fiddled with it for a couple of minutes, told me it was fixed and ran water into my washing machine as proof. He tricked me. After he left I realized the machine was set to cold water and the hot water valve was not working. He then notified the company that there was damage to the valve so that they would reject the claim. This is the third time a plumbing job and south. There is nothing wrong with the valve body.

Our hot water heater's pilot light has gone out and needs a new part. The technician that came was knowledgeable and friendly. No problems with him. He could not find the part in our area, the closest part being in TN. It would take 5 days shipping or could be sent overnight. American Home Shield would not pay the extra $60 for the overnight fee as they said it was part of our contract. They prefer their customers to go for 5 days without hot water. Nice. Of course we were disappointed and wanted to speak to a supervisor. The customer service agent was rude and unhelpful. She said no one would call us back for at least 48 hours or more. Really?

I've had AHS for the last six years and they've been absolutely good even though I'd seen other deals that might be a little cheaper. They take care of me whenever I submit a claim. So far I've had no problem with them. I have recommended a lot of people to them.

I had a plumbing issue and the plumber that American Home Shield sent was a very nice person. He came into my condo in the beginning of February and it took almost a month for the part to come in. He finally fixed it, however, he broke the lever and he shut off the water to all the units. And he had to call the town's water official after hours. But I can't fault him at all for that. He's probably very knowledgeable too. But the problem is that American Home Shield subcontracts to a plumbing company from the next town that doesn't know anything about our condo unit or the way it's set up, which is probably the reason why he shut the water off accidentally to all the units.

The thermostat on the wall wasn’t coming up to temperature. It was supposed to go to 68, but it was only going to 65. It appeared to be getting stuck there and wouldn’t heat any higher than that. I filed a claim and doing so was easy. I did it online and after about three hours of filing it, the contractor called me and arranged to come out the next morning to fix it. They were good and came on time like they said they would. The guy didn’t see an obvious problem, but he looked around, cleaned everything up, and tested it. Then he said that he felt that it had been just locked out or timed out. So he overrode that and decided he’ll reset the temperature for 70. He told me to leave it that way for the day and it should right itself, which it did. It’s working perfectly now. American Home Shield is a great service. I love having it.

When we bought the house, the seller had purchased one year through American Home Shield. So, we stayed with them. The claim process was very easy. When I made the arrangements for the claim, my husband was home and he said the service man was very nice. He came in, and did the work. There were no issues with him at all. It was a very pleasant experience.

I recommend American Home Shield itself because of the times we’ve had to use it. Dealing with them on the phone has always been easy and you get somebody out here pretty quick. I have an on-going claim with American Home Shield. I was having problems with my microwave. They came and thought they had fixed it. About a day or two it went out totally. We called them and they came back three, four days later and looked it over and said it was kind of board they needed. So then about four days later, they ordered the board, called me and came back, attached the new board and it fried the defective board they were telling me.

I initially smelled gas in the house so I called the gas company. Their guy came out and determined that there was a leak in the piping that goes to the hot water heater which had something to do with the pilot of the furnace or boiler. The guy told me to call the warranty company and that I would need one person to come out to do the repair. I called American Home Shield and they sent a plumber.

I called American Home Shield and told them what the issue was. Everything was clear and precise with the rep who I spoke to. Then, they had a vendor contact us. He was great and very helpful. He was able to dissect and find out what the problem was and fix it. American Home Shield is very efficient and have the vendors ready to go. It was a great experience - quick and easy.

I called American Home Shield to submit a claim for the drain in my refrigerator. Their representative handled it very well and immediately I had a contractor contact me about the work. The contractor they chose was very professional, friendly and thorough. They got the job done and cleaned up after themselves and the quality of the work was excellent. I'm really glad that I'm with American Home Shield.

I've had good and bad experiences with American Home Shield. Last year, I had an air condition issue and AHS sent me a contractor. They charged me $1,200 for air condition gas. After that, whoever came and see that air condition tells me that I've been cheated. I shouldn't pay that money and that contractor is a cheater. Even the new air condition contractor came and he told me that there is no way that they can put 20 pounds of gas into this system. I know that it is not AHS' fault, but they should be aware of those that they are choosing as their contractors because we trust these contractors because we trust them. If the contractors cheat on us, we look at them. I will tell everybody to be aware that the contractor can cheat you if someone comes from AHS.

I've been using American Home Shield since I bought the house 18 years ago. Their website used to be a pain but I've gotten used to it and I'm pretty much an expert in using it now. I filed a claim for electrical recently and was called the next day. I got an appointment and a contractor came out and fixed it in 30 minutes. It was a real simple fix but one I'm not willing to do. I'm at the point in my life where I'd rather pay someone to do it than do it myself. The contractor said he could fix it. He was friendly and professional. He had the tools, explained what needed to be done, did it and got out of my way. It was all great and the work done so far is good. It's one of the rare experiences with American Home Shield that's gone the way I expected it to go. Most times, people try to upsell me and they have to come back multiple times where they'll bring parts. This was the best experience in a long time.

When the garage door opener broke, I submitted the claim online. But I ended up having to call because they give you the information of the company. I waited for little while but I never received a call to set up the appointment. I called them and got it set up. The home that I have is a rental property and the contractor sent by American Home Shield have always been professional as far as if I'm not there, they call me and tell me about the issue.

My sump pump in the basement was not working and I gave AHS a call. They sent out a contractor but without trying to figure out what was wrong, he just replaced the pump and that still didn't resolve the issue because the problem was not with the pump. It was with the pipe leading out of the pump because it was clogged. He told me that the way the piping was set up was not as per code. He said he'll have to let out a new pipe out of the wall near the pump but that's not going to be covered by AHS. So I got a different quote and I paid separately for that job. Also, he nearly messed up my basement. With the amount of dirt and things he left behind, I have to now get his team back and do the whole thing. The pump is working but he's made a new hole in the wall, and let a pipe out, and I'm worried about that because it's very inaccessible and also worried whether he sealed it well and what it's gonna do in winter or is it gonna let some critters in.

I had an issue with the dishwasher and submitting a claim with American Home Shield has been relatively very easy. I just go online and it doesn’t take much of my time. The process is easy as well. They send a tech out within a day or two. Sometimes it takes a week, but that’s not AHS' fault. The techs could be busy. Then the techs come in and they have been pretty well groomed. They are well aware of what’s going on and are knowledgeable. They’re not off the street. They're either dealer contractors or contractors that I’ve been working on that particular model for a long time.

We've always known about American Home Shield because our family used it in the past. The representatives have all been great. We had one that was unprofessional as far as his interaction with us as customers. He was too sarcastic to be a representative. But that's just a shadow of the overall it's been. As for the contractors, all of them were professional except for one and there's a record of another who came out to check the toilet system and was not very communicative or helpful at all. But overall, it's been a positive experience.

AHS was included when we purchased the home and we just extended it. We had an issue and they handled it pretty quickly. I’m satisfied with them.

I found an issue with the house and I realized that I have American Home Shield. So I went online to figure how to process a claim and it was very simple and very easy. I gave them a call and the woman asked me a few questions. And then, somebody called me and after that, the repair guy was there. He was amazing. Overall, it was a great experience and very well-communicated. I liked that they used email. It’s helpful because it keeps me posted on things like when someone was arriving.

Let me start by saying I have been a customer of theirs for the past 21 years. In that amount of time any issues I've had that are non-emergency related and have occurred between Monday and Friday, I have very good attention to detail with service and the scheduling was quite easy. The last two calls I've had with them over the past 12 months have both been emergencies because emergencies happen outside of the Monday through Friday 7 AM to 7 PM time frame. The first one took over a month to resolve and the contractor was horrible and had no clue what he was doing.

Was able to receive a resolution with at least refunding service fee but unfortunately that does not resolve that my garage door is not "covered"

I received a phone call from Mariah the representative for my case American Home Shield, she has mailed a check reimbursing me for the washer I am totally satisfied and removing my complaint from Consumer Reports.

My ice maker stopped working and I called it in to American Home Shield. Their claims reps were friendly and sent someone to my house. Then the water started leaking so they sent another contractor out but they've been horrible. They still haven’t come out and it’s been a fiasco. I’ve been calling them quite frequently yet they said they called me. I really wish for them to call it in as it’s been almost 2 weeks. They said they were still waiting on the part so I called again. They said the wrong part came in so they had to order another part and right now, they are ordering the other part. They’re supposed to get back with me today but I don’t know if they’ll still get back with me. I have to call them and I need to stay on top of the claim because it’s been going on for so long.

Our experience with American Home Shield has been good. I just call in when we're having an issue and they send somebody out within 24 hours. It is quick. The contractors that they've sent were very good, and we've been satisfied with their work. I would recommend AHS.

I didn’t have a good experience with one contractor. And it took me a lot of calls to American Home Shield to get them find a new contractor for me. It was a summer of no air conditioning in the south and that did not have to happen. Other than that, my experience with American Home Shield has been very good.

I submitted a claim for my garbage disposal through American Home Shield's website and I got a call. Their reps were to the point. They gave me the information that I needed to get the person to come out. They told me who the contractor was and that they were going to call me. And shortly after that, the contractor did call me and we discussed the problem pretty quickly.

We have had AHS for 2 years after we bought our new house. I would not recommend purchasing a home warranty from them for 3 main reasons: Not the value you think: With the required service charge per visit + what you pay for the home warranty, you probably won't come out on top (vs. Calling a repair person yourself a couple times a year). Repair never replace: They'll never replace anything. They will continue to repair a completely broken item even if it means you have to pay for someone to come out 10 times. See the other negative reviews on this. Fees, fees, fees: Monthly payment fees, repair fees, and then want to cancel your warranty...guess what, FEES! Yes, if you want to cancel your warranty, they will indeed charge you a fee because it's "standard practice". So read the fine print before you decide to buy...then don't buy.

Submitting a claim for the pool pump was very easy. American Home Shield did a good job. But I did have a problem with one claim previously. I had a refrigerator where the contractor damaged something and they wouldn’t make it good. And though we didn’t have too many problems with the representatives at AHS, it was a long wait time to get through to somebody when we did try to phone them. We were on hold for about 20 minutes. But other than those, I was satisfied every time we’ve used AHS. We have recommend them to other people.

I have set up a claim with American Home Shield a couple of times online and it was easy. We had a problem with one of the toilets where it needed to be reseated. Somebody came but he didn’t do a very good job of reseating it. About a year later, we filed another claim and they had somebody come out. This time, they did a better job and they fixed it.

Our garage door gets stuck at the bottom. The sensor is broken in it so when it should stop, the sensor’s not telling it to. So, it gets jammed at the end of the metal thing at the top and then the door won’t come up, and so I’ve got to rip it back to open it to get out because it gets stuck. I then submitted a claim to American Home Shield. I had to do it on the phone once because it was the second time calling about the same issue. My interaction with their claims reps was good.

It's easy to file a claim through American Home Shield. My recent claim with them was for the plumbing in our bathroom and their technician was awesome. However, I had some issues with a pool company that came out. The pool company they used is not the best in the world. What I was looking for is they make sure that the pool stuff was good before they left and they had come all the way from Tampa Bay, which is like a four-hour drive one way.

We had our main drain clogged in the basement causing raw sewage with feces backing up in our basement - put in an online request which stated someone would call the next day. Since this was an emergency I called and had to wait on hold 40 minutes to talk to someone who stated the issue was expedited and the plumber would call shortly to come out. An hour and a half went by and no call from plumber. Called them back and was on hold another 35 minutes. Was then told the plumber would call tomorrow so the first rep flat out lied to me. I said this was an emergency and they basically said so what and it would be the next day.

We filed a claim with AHS for the furnace and everything worked out well. We found a contractor nearby who can perform the service. The contractor changed the blower motor and we didn't have any problems since then.

It was easy submitting a claim with American Home Shield over the phone. I got my hot water heater fixed and the guy they sent was professional. He did the job while he let me watch. He cleaned up after himself and kept me informed on what was going on. I’m satisfied with AHS.

I've had mixed experiences over the years with American Home Shield. But as of late, it’s been a good experience. Most of the time, they resend the same vendor which I like because then they know my house. Wherever possible, that’s a good thing to do like if they have the same heating guy come back.

I submitted a claim online because our garage door stopped working. The technician came out and did an assessment. It took him a while to get back to me so I had to call American Home Shield. And then, I guess it fell off the technician's radar, he finally got back to me and fixed it right away. My most recent was the heater. I am satisfied with them. All the contractors I typically deal with were very courteous, professional and creative. They also had the ability to explain everything to me in a very, very concise way.

We've used American Home Shield a couple of times now and their contractors have been respectful, polite and professional. We've done a compressor outside, a plumbing issue and a water softener and those were good. The only experience that I didn't think was up to par was when I called in on my dryer. I thought that it was an element because the clothes were not drying. That particular contractor told me that I need to have my stack cleaned out from the stack back to the dryer, which I did. Despite this, I still have the same problem. But I've had a very good experience with them, that's why I've recommended them to family and friends.

I have been a member of American Home Shield for over 3 years. Have the best plan available with them. DO NOT waste your money!! The worst customer service ever. Any time that you call expect to be on hold forever. They send technicians to your house that not only are they horrible but unreliable at a cost to the consumer. I have had ongoing problem with an AC and they just put a band aid on it at my cost. In the last 7 months my AC has stopped cooling every 2 weeks.

American Home Shield recently had to put in a 15-foot pipe running from my furnace across the basement ceiling. I called it in and within less than a day, the plumber responded and he got here as fast as he could. I would have had him the same day but I missed his call so I had him the next day. He very efficiently fixed the problem and handled everything on the American Home Shield side for me. The contractor was excellent and very honest. He didn't remove anything from the house that he wasn't supposed to and their people made sure that they knew what was theirs and what was not. I will use them if I had something for plumbing that was not covered by AHS. It was a wonderful and very good experience.

I had a lot of leak so I put in a request through American Home Shield's automatic system and then I had a pipe bust. It happened on a Sunday and one of my friends came out and brought a plumber. The plumber was trying to charge me $300 and I told him I have American Home Shield, but he said that they're not gonna cover it. It wasn't a major thing but it needed to be replaced. Being a single woman and not knowing what that entails, I was freaking out at first. I called AHS and spoke with a young lady. I told her the situation and she said that it's covered and I'd only pay the $75 standard fee for the plumber to come out. AHS is very patient, very understanding, and I was very happy with the rep. And when the plumber came out, it was only $75, and the quality of the repair was great. I would recommend AHS definitely.

Submitted a claim online with American Home Shield for a plumbing issue. After a couple of hours, the contractor got in contact with me and we confirmed the appointment. He showed up on time, did what he was supposed to do and it worked out great. The quality of the repair was very good.

It seems like the first time American Home Shield send someone out, they always send the wrong person. I've had bad results with some of the people that they've sent. There was A-1 Mechanical and the guy said that my furnace hadn't been maintained and he said awful things. But I pay my oil man $350 a year and he comes out, he does a full cleaning, checks if anything smells sooty, does tune-ups at any time for me and replaces the oil filter every year. It's old but the iron horse keeps going because it's well-maintained but the report he gave back to AHS was lies and I couldn't believe it.

My issue was resolved to my satisfaction with American Home Shield. Thank you for your assistance.

I had a horrible experience with AHS and it is a total ripoff and they used shady contractors for jobs. I had an issue with the water heater which was working (even though a bit struggling) before the contractor came. After the contractor came and we paid our $125 service fee, the water heater stopped working. We were told that it needs to replaced. I have been a customer for 3 years and paying premium of 50/Month. Now they want to replace and they came up with charges which I need to pay from my pocket around 715 which is more than the Heater itself if I buy it from Home Depot and installation will be 300.

My oven went out and I wasn't able to turn it on at all. It comes on and then it almost caught on fire, so I would have to turn it off. Some of the parts were not good. I called American Home Shield and they came out in a couple of days. The service that was gonna work on the stove called me and they came out. They were early but they were on point. They looked at the stove and they said they would get back to me. They got back to me after three days when they determined that it was unrepairable. The parts are no longer available and they gave us some selection for a new stove. They carried the old one out and everything was good. I had AHS years ago and they always give me good service. AHS is pretty good and fast with responding to the call. I referred them to my mother-in-law because she spends a lot of money on her appliances service companies and AHS covers everything instead of different individual service companies.

I had a problem concerning my heat pump and had already called someone else locally who had given me an incorrect diagnosis as to what was wrong. I was told that the compressor inside the heat pump was bad and was given a quote of $2,400 to get a new one. So I was not happy and I had to pay Benson's Heating and Air Conditioning for that incorrect diagnosis. Then AHS took care of it. Their contractor, James, was exceptionally great. He was sharp enough to look more thoroughly and found out what was wrong. He discovered that it wasn't the compressor that wasn't working, it was that the electricity wasn't getting to the compressor because of a wire that heated up and melted and was no longer properly connected. Then he fixed the problem. So I was very, very happy with the service that I got there. Plus they came out quick too. They had a wonderful, quality service.

American Home Shield resolved my issue very professionally and very quickly. I am very satisfied with them and will continue to use them in the future.

My most recent claim was for the refrigerator and dishwasher for my rental property and it was resolved in a timely manner. I haven’t been at the property but from what the tenant tells me, everything was okay. However, I also had a heater problem where the circuit board went out and the guy that came out said because of the moisture unit that was installed in the system, the heat was not working. American Home Shield, just on his word, refused to cover it whereas this no-nonsense policy that was sold to us says that even if it’s done regardless of installation, they cover everything. I ended up spending $800 for one $50 circuit board, and that’s not what I expected from American Home Shield.

Three weeks ago, my heat went out. It was in the 20’s outside and it was pretty cold. I called AHS on a Friday night. And they set me up with somebody. I got an email from a company, telling me that they had appointments on Monday or Tuesday. That’s not going to work. I can't go a weekend without heat. So I called American Home Shield back and the rep moved me up on the emergency and was going to get back to me but I didn't hear anything.

Submitting a claim with American Home Shield was very simple. One of my rental properties didn't have heat and I got a call from my tenant on a Saturday night. Then, I called AHS that same night and they had somebody come out on Sunday. Although the contractor did something and the tenants did have heat, but it only lasted for a little while. So, AHS had to send somebody out the next day and it was a different problem that they had to do.

My air conditioning or heat went out so I called to let AHS know and someone called me the next day and set up an appointment. When the contractor came out it required an evaporator. They had to order it but everything was done very timely, and is is now working perfectly. They got everything going and taken care of with no problem. It was just a matter of making sure I had the money too. AHS has been great. It's a wonderful service.

I've been without heating and air a month tomorrow. Almost half of that month has had cold temperatures. My wife is pregnant and has been there the whole time. I've got nothing but the go around and have called probably twenty times back and forth. Had it with them, it's either you pay out of pocket or keep dealing with them for who knows how long. Everytime you talk to someone they're working on it and you should hear something by tomorrow. Never happens, you just keep calling and going around and around.

My recent claim with American Home Shield was for the replacement of our water heaters for two addresses. With the Pennsylvania address, I requested that the first vendor that they sent out be replaced. I had to call all the way up to corporate to get them to replace this vendor based on the reviews and the last experience that I had with them, which is why I think the water tank went out in the first place. I didn't want the same vendor to come out so, the corporate pressed whatever magic button to get me another vendor. The next vendor came out and everything was great with that vendor.

Submitting a claim with AHS has been easy. I simply go online and go through their ticketing system. I put in a quote ticket and I get a response from a local technician within a couple of days. If it's an urgent matter, I could call and get things expedited. Also, their reps have also been pretty helpful. Once or twice, there were issues that were not resolved in the past, but they were able to intervene and get everything taken care of. One claim I've made was for my heat system because something was wrong with it. The technicians who dealt with the problem have been very professional but the issue kept on reappearing itself, maybe because my original equipment was old. Eventually, they managed to fix it but they kept on going at it and then they would charge us again. The technician took two or three times before it got fixed. In spite of that, we have been recommending AHS to our friends.

My air-conditioner quit working so I contacted American Home Shield and told them what the problem was and almost immediately I got an email saying who the service call would be provided by and they came out the next day. The contractor they sent out was super professional. He explained what he was doing. It probably took him 45 minutes to an hour to fix it and then he checked the whole system out to make sure there weren’t any other problems and he was on his way. Everything’s working perfect since then. I wasn’t aware though that they changed the way that we pay the service provider because I was used to paying them directly. But I like the new way better because when we schedule the repair, we just give them a credit card and they charge the $75 once they get notification that the repair is accomplished. When I told them then that I paid the contractor directly, they said it's okay and that they won’t charge my credit card.

American Home Shield's customer service and response time were good. Every time we've had an issue we call them and the repair person calls us within the day. The repair people were prompt too. Our recent claim with them was when we had a water leak in one of the faucets, more like a plumbing issue. We called AHS on the phone over the weekend, and it was an answering service that took our claim.

My last claim with American Home Shield was for the washer, and it was the fourth time they've come for it. I usually like to call but it's always a very long wait, so I attempted to do it online and it went terribly. The website isn't effective. It wouldn't allow me to put the brand in. And because there were multiple claims, it was closed so it wouldn't let me put another claim in. After many attempts, I had to call in, but the representatives are always friendly and polite. Once you get them on the phone, it's usually pretty quick and the rep does a good job.

Our boiler was making a horrible noise so I couldn't use my heat. I called American Home Shield and submitted a claim, and it was very easy unlike what I expected. My sister also has AHS and she had to wait days to get a response, but I was able to get the whole issue addressed and solved within six hours. First, after I called, they sent me an email with the contractor’s name and it said that this person will follow up with me within 24 hours. That was unacceptable. So, I called the contractor directly and I tried to schedule with him. He told me because it was a weekend that I had called, I needed to upgrade my plan with AHS. I called AHS back and asked them to do whatever they needed to do to upgrade it so that he can come immediately. As far as I know, there was no charge to upgrade my account and the contractor came the same day.

I have been a customer of American Home Shield for over 13 years at the current cost of $58 per month (averaging $50/month as the monthly cost started at $45/month and has increased over the years). Do the math and that is approximately $7800. I recently experienced an issue with my hot water heater in which it needs to be replaced. I submitted a claim and a contractor came out and evaluated my water heater stating it needed to be replaced and that item was being ordered. Great.

I'm so sorry I ever decided to sign a contract with these people. I've had a leak involving my dishwasher going on for several days now. For whatever reason this company can't get it together to help me get this resolved. Their 1800 line with their "knowledgeable" employees is complete joke. They are rude, unprofessional and totally clueless. My house has sustained damage from a leaking valve involving the dishwasher. This happened over a weekend and AHS has no appliance repair company available on the weekend. I had to pay $1500 out of my own pocket for water damage.

I’ve been an AHS customer for years, so it’s been a good investment. When submitting a claim, it’s easy to get most of the reps online or to wait in the queue on someone. But it’s difficult for it takes 20 minutes to get the approval. Also, when I had a toilet issue, the plumber got here, looked at my toilet, and said that the part that’s broken doesn’t normally need to be repaired and the fix is not covered because of that. We argued back and forth and eventually, there was a Rube Goldberg fix supplied. I was happy and all is well. It was my complimentary service call that I got when I renewed my membership. They didn’t charge me for it but I did get a bill from AHS for the service call. When I called the people at the billing department back to get the $75 charge taken care of, the lady was delightful. She handled my problems quickly and efficiently, and she was pleasant. She also gave me a confirmation number.

My most recent claim with American Home Shield went perfectly and dealing with their reps was pretty good. They were professional and were able to answer my questions.

I had a toilet that needed to be repaired so I submitted a claim to AHS online and it was easy. Generally, AHS have people come out within a couple of days and the contractor for the toilet came when he was supposed to. He was very good and he communicated well with me. But, the toilet had to be replaced. I had to pay for some piping changes but it's a really good toilet. I also had to work with their reps through this process because it was very expensive. They've been really good to work with. Everything has been fine and I'm happy with them.

The latest claim we had with American Home Shield was for the boiler. When we submitted the claim, there was no problem with AHS and the contractor was nice. The company that was assigned by AHS to do the work was Liberty Plumbing, Heating & Air Conditioning. But the persons who were handling the service for the contractor and who went to our home to do the repair had bad customer service and were not helpful at all. It took a week for them to get a part to fix the boiler. It was a really cold season and we were calling them and trying to get in contact with them, and they were never answering. They had an attitude when we called them on the phone. But in the end, they repaired the boiler.

I submitted a claim to AHS for a repair to my oven. It eventually got done but it was a pretty frustrating process. It took a very long time and it went through about four repair people until the issue is finally resolved. The technicians thought it needed different parts. And each time they ordered parts it just didn't resolve the whole broiler issue. It's a bit of a higher end model oven and some of the technicians that came out claimed to know how to operate this model, but weren't able to really put their finger on it.

Recently, I had a water leak and I had a refrigerator problem so we called AHS and they set it up. They told me I'd get a phone call within 24 hours of the claim to come work on the house and I had two different people come. One fixed the fridge problem and it was really quick. The other problem was there were some valves downstairs in the basement that when you shut the water off to work on the fridge, it kept on leaking. We had to put a bucket underneath the leaks. The same thing happened when we hooked our washer and dryer up because the house hasn't been worked on probably in 25 years plumbing-wise. Also, it wasn't just the washer but also the valve that has a shelf life and they both quit. The guy who repaired it was sick and it's been three days of having the buckets. I sent him an email and he called me back immediately and came on a Saturday.

American Home Shield came and then sent a guy who fixed a leak that I had under the sink in the bathroom. Also, I called them last year because I noticed there was something wrong with the heat. I had one heat in the house but different thermostats. The technician came and looked at the furnace and he said he fixed that. That was because I didn’t go downstairs much. The heat was running the whole winter and we didn’t notice it. I noticed when I got the bill because we didn’t have PSE&G and we fill a propane tank. When I saw the tank was empty fast, I wondered what was going on so I went downstairs and checked. The problem was the thermostat. They had to make a different service call because it’s been for a long period of time. It was not their fault. I didn’t notice it. But they sent the technician and he changed the thermostat for me.

I have home warranty with American Home Shield (AHS) for a few years on two properties and haven't really used it much. Recently our central AC/Heating unit stop working and we opened a claim on Feb 25th with AHS. They only work with specific repair company and consumer doesn't have flexibility to choose their service provider. The ticket was closed without any repair being done and I had to call back to follow up and correct the claim status, which is a inconvenience. I'm willing to overlook.

I had a problem in heater which had a burnt smell and it took around 2 months time to repair it. First time technician came after a week, charged $75 and said it is a board problem and he replaced it after another week. The problem was still there and again called and they came after 10 days to see what it is. They found out it is a motor problem and suggested to replace it. He dismantled all parts and left it until he receives Motor from AHS. It took around 3 to 4 weeks to replace the motor. Then the time spent for every time the technician came my home, I wasted lot of hours and it costs lot of money. Also I was without heating for 2-3 weeks in December-January. Such a big pain. There is no way to contact for emergency. It is a scam.

The biggest one I had problem with American Home Shield was that last time we have a heating problem. The weather already dropped below zero, so we were thinking we have this insurance, so I tried to wait for them to do that. So the first contractor came in and they gave a $5,000 estimate. We said that it does not make any sense so we need to have someone come in to take a look again because the guys that came were very dubious. They tried to talk to us but didn't even do anything. I even had to pay $100 for them to come out, that was part of the contract.

My biggest problem with American Home Shield was not being able to speak with someone. Also, when I'm not sure something is covered, they'll send someone over and I'll find out it's not covered but then I have to pay. So I submitted the claim for my garage door over the phone and I let it run through. In this case, it turned out everything was covered so it worked well. Also, the contractor did a great job. They even came back because there was a slight problem and they fixed it. They did a wonderful job. I'm very satisfied with American Home Shield and I would recommend it.

A neighbor suggested we get American Home Shield and we did. I've used American Home Shield a few times and it's fine. The contractors they sent out were good and did the job.

We've had American Home Shield out here for several different things. We've had them out for dishwashers and the last thing that was active was a Frigidaire oven stove. I have an ongoing issue with a GE washer that we've been going back and forth with. It's being taken care of at the moment by GE because it's still under the first year warranty issues. We use AHS pretty heavily. Submitting claims is generally really easy. We get right on the phone or we go online and just tell them what's going on. We normally have a pretty quick response. I tend to do it online but if there are any issues at all with questions, it's much easier on the phone and talk to somebody. Also, the contractors have been good. It usually take 1 or two trip to get the problem fixed, but the stove took quite a few trip. Most of the guys that come here seem like they're pretty knowledgeable. I've recommended AHS to my daughter.

I worked for Lockheed Martin for 30 years so we moved all over the country, and we had American Home Shield in nine different properties of ours over the years. I've submitted claims online and by calling. We have never had a problem with them on a claim, as well as with the vendors they sent out to work on the repairs. We've used the contractors for problems with plumbing, electrical, and heating and air conditioning. I'm satisfied with the service, and that's why I continued with them and got AHS as a home warming gift for my daughter who just bought a house.

I'm pretty happy with American Home Shield right now. My recent claim was with my hot water heater and it's funny that it went out right around the time AHS was due to be renewed and I was trying to get my mind whether to renew it for another year or not. It's always been good interacting with their staff on the phone. They issue a plumber and I had a few tries for the plumber to get the job done but they came back and did it. It was resolved and they got it fixed. Everything is good and I ended up renewing with AHS.

If AHS gets a good contractor to come out, then the experience is good. But, some of the contractors that American Home Shield deal with are not worth two dead flies. A lot of them are inexperienced. I had one come out to put in a new water heater. He stayed on the phone for about 45 minutes getting instructions on how to do it from someone who is more experienced and he didn't get it right. They had to send someone else out. They should've never let him out on his own. I had some plumbers from a company that I wasn’t happy with. Whenever I call for plumbing and find someone from that company, I’m not happy because the quality of their work was non-existent. They didn't do a professional job and they had to be called back and when I have to call someone back, that's not good.

My AHS contract became effective earlier this month. Unfortunately, we realized that our AC unit was not cooling as it should. We bought the home two months ago, and it seemed fine whenever we ran it, but for some reason a few days ago, it just wouldn't cool well enough. We've run the AC many times before because our bedrooms are upstairs, heat rises, and it always seems warm up there, even in the early months of the year. Of course AHS decides to IMMEDIATELY show us how much they appreciate our business by stating that the problem was already there and that they will not cover the $1400 it will cost to replace the evaporator coil and freon. This even totally contradicts statement 2(d) in my contract that seems to warrant pre-existing conditions, especially since it was initially working even when my contract became effective.

I've had an American Home Shield home warranty for the past 5 years. Our home is 10 years old. We recently started having problems with our furnace. Today my family and I woke up to a cold house again (it's freezing up here in New Hampshire). The furnace would not turn on. This was the 6th time we've had to have a repair service on the furnace for the same issue in the past year. The repair tech stated to me and AHS the furnace should be replaced because of the constant issues. He could not get the furnace to start up to diagnose what the problem could be. To start the furnace he thought he may need to get a new igniter but acknowledged this may not be the problem as it continually failed to run.

American Home Shield sends me a company to repair a few appliances in my house and they show up and try to fix one thing and then they leave telling me they need to order the parts to fix my appliances and that they will reach back out to set up the next appointment. I pay my service fee and after going back and forth with AHS I have never had anything fixed because they kept trying to use the same company that fell off the face of the earth. They now want me to pay another service fee when nothing was ever completed the first time. This company is a rip-off. I have called in numerous times trying to get this job completed and then they say the time has been too long and I have to start over? I paid for a service that was never completed and now they want me to pay again? Stay away... Not professional. I would never recommend this company to anyone.

Submitting a claim to American Home Shield is a very simple process. All I had to do was call and tell them what the issue was and they hooked me up with a contractor. The person that I talked to on the phone was very helpful and professional. He had somebody call me that same day. AHS sent a person out to look at my thermostat recently and it was resolved quite nicely. My heat is now working perfectly. But I had an issue with a plumber that they sent out. When I needed a plumber again, I asked them not to send that person because I never got my issue resolved with the company. They damaged the floor downstairs in my den and they said they were going to resolve it but they didn't. But other than that, I've always used American Home Shield and recommended them to other people. They are a very professional and well-run organization.

I had a problem with the dishwasher and filed a claim with AHS over the phone which was a quick process. But the tech came with a part the first time thinking that that's what was needed and it was for the wrong dishwasher. If he had known the model number of the dishwasher before he came he would have had the correct part and it wouldn't require two visits. But it's not his fault. Whoever called the appliance repair person should have given him the model number of the dishwasher before he came so that when he did he was prepared. But normally the contractors AHS sent out have been good. My only complaint is that American Home Shield continues to go up in price and has gone up a lot. I started off with a $50 fee and now it's up to $100.

The most recent claim I had with American Home Shield was for when my pool filter motor died. I submitted it online and it's very easy. Also, dealing with their reps and their contractor was good. Everything was outside and as long as I give permission, they were able to go in the backyard and do what they needed to do without me actually being there. That was convenient and the pool filter now seems to be working fine.

I had some electrical lighting outdoors that the lights no longer worked. So, I went online to American Home Shield's site and hit "Submit a Claim". There's a bunch of radio buttons as to which type of service is needed. So I clicked the ones for electrical. At the same time, my freezer was not working. So I clicked two different services and they sent out two different people based on two different types of repairs. The people who came to repair were very good and professional. They were also on time and they did the work with quality. So, it was good. Everything is still working today. So far, every time I used them, they've covered everything. So there's been no additional cost on my side other than the service fees. It's great and I would recommend them.

American Home Shield was really good. We have to pay $100 deductible and we call them if anything goes wrong. I had a booster pump put in my pool and submitting the claim with American Home Shield was great and they did an excellent job. The contractor they sent out was friendly, on time and they told me that they were coming. Then they showed up and did everything they're supposed to do. Everything has been fine since the repair. Overall, dealing with AHS has been good and I'd recommend them.

I've been using American Home Shield for two and a half years and my experience with them has always been excellent. 60 days ago, the pilot light on our heater wouldn't light up. I called them and their representative was very friendly. The next day, they sent a contractor out to check the pilot light. He was really nice and had a lot of good advice for us. It was a simple fix and the heater has worked perfectly since the repair.

I'm very happy with American Home Shield. I put in a claim for a thermostat and burner problem. I did it on the phone and the representative was absolutely fine and pleasant. Everything went well, except the person who was supposed to come took a little bit longer than we would have liked. But we did okay in the end. The repair was done, everything has been good, and we're satisfied. However, I got something saying that I was delinquent in my payment even though I had set it up so that it would come out of my account every month.

Had issues with some smoke alarms, submitted a request via their website. Immediately a contractor that lived FORTY FIVE MILES AWAY was assigned. I called to inquire and was told if I'd just called in the request instead of using their website they could have found someone closer, and to change now (three hours later) would result in "a lot of paperwork." After a pretty unprofessional service call, to which the contractor indicated he would need to contact AHS to verify if my contract covered the necessary repair, I waited two business days and contacted AHS again, this time to learn my contractor still hadn't reached out to them (or me, still hasn't a week later), but that it "didn't matter since smoke alarms weren't covered."

This has been a very difficult experience. I've been a finance director for a multiple franchised dealership. Working with service contracts and helping clients who need my advice. We have gone months without heat, in Pennsylvania... in the middle of winter! They recently had a technician explain it was the hot water heater that ran throughout the heating system who was the culprit. They authorized the repair. We thought this was a miracle, finally heat!! Well, after they removed the hot water heater they realized it was the wrong model. Now we sit without both heat nor hot water. With children in the house as young as 3!

I have been working with AHS regarding my broken pool heater for the past 2 weeks. My pool heater broke. The technician that came out stated that the heater broke approximately 6 month + based on visual estimate. I bought my house 4 month ago therefore AHS denied based on pre-existing condition. However, I have a home inspection report from when I purchased my house stating the heater is in fact working 4 month ago when I bought the house. AHS representative stated if I can provide the proof, it should be covered. I faxed and emailed the report. Then, I called back. The representative initially told me it's been "overturned" and therefore approved. I was happy. However, when I called back, the next representative denied this ever happened and stated that it was under review still.

We've had a couple of claims previously with American Home Shield and they were pretty smooth. But the current one was a nightmare. The claim started in January and we asked somebody to come in and look into it. They came and they did some mistake. The guy said he will look into it but he never listened to us and went away. He was also rude so I told my wife to not worry about it and that I will call AHS. We requested them to send another one but they said they cannot send it unless I pay them $75 but if the diagnose is different, then we don't need to pay. I told them to forget about it. I knew definitely that's not our fight.

My experience when submitting the claim for our dishwasher was reasonable. I went online and called the contractor that AHS picked rather than wait for them to call me. They sent a guy from Sears who diagnosed the issue right away and fixed it. I’d recommend AHS.

The light wouldn't work on my refrigerator and my microwave wouldn't work so I called AHS to file a claim. The representative was very nice and the technician that they sent was as pleasant as he could be. He's one of the most pleasant technicians I've worked with. Everything has been working.

Submitting a claim with American Home Shield was easy. I had a problem with my microwave and I made a claim through their website. The repair looked good but then it had the same problem so I recalled the service. Other than that, my experience with AHS was mostly positive.

I called American Home Shield recently because of my ice maker and it was a good experience. They had technicians come out when they said they would. They were polite and very nice in assessing the problem. They ordered a part, came back, and put it in. The technician was awesome, so I couldn't be happier. The ice maker is working so well and although it sometimes freezes the whole tray, that's okay. We also had a fix care service for the air conditioner. Overall, the experience was seamless.

Our pool pump suddenly stopped working so I logged a request online with American Home Shield. It was a smooth process. Usually I submit the claims through the website, and when I had to call them a few different times, I was not on long hold. Then they called me and said they were gonna send somebody out, and then that contractor came. They fixed the problem, we left them a check, and our pool pump has been working fine ever since. Their customer service reps help solve the problems and are always nice.

I have submitted two claims to AHS but there were problems with both of them and only one was successful. The work that was done was quite excellent. The first time was for a problem with the pool. The man did not do a thorough job and he didn't clean up after himself and it wasn't fixed. The second time, when he came back, it was like night and day. He was totally different. He was nice, informative, and helpful. And as I remember, that day, I gave him a tip and he didn't even wanna take it. I said, "No, it's okay. Please. You had a bad day yesterday. We all have them." He fixed the problem and he was wonderful. So I just chalked it up that everybody has a bad day and this was a bad day for him. But the next one was a bit more serious and a bit more aggravating.

I had a leaky pipe. Tried to pull up my contract with AHS on their website to see what is and isn't covered. The website continuously says "PDF unavailable", I tried several computers to be sure it wasn't a problem on my end. I went ahead and put in a service request. The company that responded failed to show up for their appt., after several calls, another appt. was scheduled. I attempted to give details about my leak and was told, "No just tell them when they get there." The guy finally arrives and says my leak isn't covered and leaves! I called the company for clarification because I was still was unable to access my contract online. I explained my problems with the website and the contractor, asked if they had a customer service department that I could speak with since the woman that answered had no answers and only attitude for me. I was told there wasn't a customer service department!

I am posting exactly how I responded to AHS directly:

I had a very bad experience with AHS and it is just total ripoff. I had an issue with the water heater which has to replaced. I have been a customer for 4 years and paying premium of 50/Month. Now they want to replace and they came up with charges which I need to pay from my pocket around 610 which is more than the Heater itself if I buy it from Home Depot and installation will be 300. My impression was that AHS will cover everything and it's a surprise to see the charges I need to pay from my pocket. It is just a total ripoff. So I don't recommend AHS at all. I am cancelling now.

Whenever I call to submit a claim, sometimes I get someone right away. But sometimes I have to hang up a couple of times, and sometimes it's the busy time and they always ask to leave my number and they will call me back. So I try to understand that because that's just some highs and lows. There are peak times when people call especially in the winter and we always have bad weather. In my whole time it's about twice that I've gone through a problem when no one got back to me right away but that's fine.

I was contacted by a customer service agent named Stacy, and she was the most professional and helpful person that I have been in contact with from this company. She was able to recommend that I get a second opinion from another plumber. I contacted a local plumbing company and confirmed that my repair was something that should have been covered. I did have to pay out of pocket for the repair up front, but Stacy came through, and I just received a check for the full amount of my repair in the mail. My experience with Stacy from American Home Shield is the main reason I am considering renewing my warranty with them next year.

About a month ago, our water heater wasn't making hot water anymore so I sent in a claim with AHS. I got somebody assigned and they came out the same day and fixed it. That was a very smooth process and a good experience. However, some things are very hit-and-miss. Sometimes I get a good contractor and sometimes I get a terrible one. More often than not, it's a disappointing one wherein, when I call them, I can't get through or I'm on hold for a half-hour. They want to schedule me, but it can take a few days to get a date when they're going to come out. In fact, I had experiences wherein I got frustrated and I couldn't get them on the phone to schedule, or the contractor came out, needed more stuff, but then I can't get a hold of him. We've also had some techs who don't speak English and some are lazy. Usually, we cringe when we are waiting to see who the assigned contractor is.

Our washing machine needed to be replaced. AHS' representative took a very long time to get the machine and get it delivered. I was disappointed that it took 10 days to do it and I don't know why it took so long. On the other hand, the contractor that installed it were prompt, neat and knew what they were doing. They did the job and cleaned up. I was happy with the end result, and I'd recommend AHS.

American Home Shield was recommended to us. Submitting a claim was very easy and quick. The interactions with the technician were very good and the whole experience has been great.

My most recent claim with AHS was when we're having an issue with one of our air conditioning units. Submitting the claim was awesome. I put it in online and AHS called me. Then the next day, a technician called me and then he came out on the first available day I had. The guy was very helpful, quick and rational. He walked me through the house, showed me what the issues were and went to the outside unit. He saw that it was a back-to-back and explained to me how everything's worked. He fixed it while he was there and it's been working great since. I'd definitely recommend AHS.

The oven stopped getting hot, so I went online, and put a request in. American Home Shield said that someone will contact me. Then I got a text and an email who it’s going to be. That company then called, scheduled an appointment and their service guy came in on time. He told me the heating element in the oven went out and before he did the work, he explained to me what was going on. I thought he would need to order the part and I would have to wait. But he just went to his truck, got the part, came back and placed it. He was quick and he fixed the issue. He also set expectations, saying it was going to have a smell because it's new. He told us to let it sit for five minutes and the smell will go away. We did that and there's no more smell. After that, I got a notification that they took the money out of the account. And I’ve been using the oven every day.

American Home Shield is a good company. I filed a claim for our toilet. Every time I flush the toilet, it was leaking on the floor below it. I was told that they do not pay for the cutting of the ceiling out unless they had to patch a pipe that way and they did not. I did get the ceiling fixed and everything is finished now.

AHS was offered to me buying 5 yo home built by a builder with high end appliances. I thought why should I spend few hundred dollars when everything was so new & high end. WAS I WRONG & WAS I GLAD MY REALTOR OFFERED AHS. BEST INVESTMENT I EVER MADE. The refrigerator freezer-dishwasher-dryer-furnace Allen worth thousands each went bad within months. Thank you AHS. I'm a grateful satisfied customer. Highly recommend AHS.

My original complaint is that it has taken 72 hours to get response from AHS and a local HVAC service provider for furnace repair. We've been without heat all this time. More importantly, the local vendor by the name of Mr. Absolutely Fabulous HVAC, LLC (can you believe the name?) has on its website a link to Arms.com which is a weapons and arms "marketplace". Really, what is this all about and why is American Home Shield letting its vendors promote arms sales?! On top of it, based on previous experience, we believe Mr. Absolutely Fabulous is incapable of servicing Carrier Products, which is the brand of our furnace. This whole AHS insurance deal comes off as the worst possible scam.

Thanks to consumer affairs and the helpful management staff of American home shield. My stove was finally fixed and I am now 10 times happier. I wish to use this experience as a learning tool for AHS and I plan on continue business with American home shield.

American Home Shield has been very good. I almost get an instant response online and it’s much better than searching in the dark for repairmen. Ten years ago, I had to replace my stove and their buying power on appliances is excellent which is one of the reasons I belong to AHS. Then one time, a couple of years back, we had a repair on our microwave. The repairman was a lovely man who worked very hard but he was having difficulty getting a part. I also didn't quite understand why the repair cost over $500 and they didn't replace the microwave. But it was their decision and I got my microwave. My most recent claim was when the coil in the bottom of my electric oven was on fire so they had to replace it. I'd recommend AHS to a friend.

My air conditioner went out. I submitted a claim online and the dispatcher called me to make the appointment locally and then I waited for my appointment. The contractors sent had been fine. However, they’ve had to come back with a part. And every year I've had to have something done to my air conditioning, so I am a little concerned with that. And I don't know if I can completely blame that on them. But I have recommended AHS.

We had a leaking sink in one of our bathrooms at a vacation home. We called AHS and they gave us an appointment in the next five or six days and that's when we were leaving. They were unable to come out. I turned the water off so that it wasn't leaking all the time. We're very disappointed on that. When we got back, we called AHS again the first day and said we need to get someone out to fix this thing. They set up the appointment almost immediately, came out two days later and fixed it. There were a bunch of clean towels stacked up in the cabinet underneath the sink and the technicians got about half of those wet somehow in fixing the sink. We just had to rewash and dry them.

When I have a claim, I call American Home Shield and tell them what it is. Then they tell me who's going to come and follow up with an email. It works perfect and I have not had any problems with any of the work that's been done. The last time I called was about my water heater leaking. But when the guy came out here, he found out it wasn't the water heater. But he fixed it and he was real friendly. He was great and I like him. As a matter of fact, if I have any more plumbing problems I would ask for him. However, it looks like the warranty's going up every year because on my first year, it was $58. Then for my new contract, which started on February, it went up to $60.99. They said that it was because the rates were going up in my area. But there's no way I can verify that and I don't like that. If it goes up again next year, I'm going to be looking for something else.

When I had a problem with my heater, I went online and submitted a claim to AHS. For this, they sent out the same contractor I've dealt with before with my air-conditioning. He was very professional and he knew what he was doing. It was a really good service and the quality of the repair was excellent.

I had a problem with the heater, which wasn’t working. I submitted a claim online with American Home Shield and got a call right away. The contractor, Temprite Heating took less than 24 hours to contact me, sending me an email almost right away. The next day, the contractor came and resolved the problem and everything went very good. I was very, very happy and pleasantly surprised. The contractor was great, very professional and knowledgeable. The performance of the heater has been excellent since the repair.

I filed a claim for an electrical work. The process was easy and went smooth, however, the rep I talked to couldn’t answer any of my questions and wasn’t sure of anything I was asking. So, I ended up hanging up and doing everything online. The technicians were great. They described everything that they're doing, what was wrong and how they're going to fix it, and they fixed it. It was done fairly quickly. I would use them again if we needed them. The overall experience was very good and the response was fast after putting the claim in with AHS.

I have been having an issue with my stove since 7/30/2016. The contractor they set me up is woefully inadequate to take of the job. It took me calling both the contractor and the AHS to get this resolved and each time AHS would just pass the buck and not get back with me on a status of either switching over to a new contractor or some status from the original contractor. Now I am on the phone with them now as of 3/20/2017 and after several phone calls they finally decided to switch contractors. They didn't take the initiative to realize if they cannot get in contact with original contractor to go ahead and switch contractors and let me know. Their customer service staff is woefully ill-equipped to handle this issue and I am still on hold now as they finally try to escalate me to Contractor support. Save your money and take the money you would pay in premiums and put it in a savings account for a rainy day. It ain't worth it.

This is by far the worst company I have had to work with. I have had so many issues with this company. I called in a service request for my garbage disposal which is cover. Tech came out, plunged the stopped up sink and got product info for the disposal. Never came back out to replace. Called AHS and informed them of this. That the stopped up sink was not the issue, but from of the broken disposal not working. Job was marked as complete. I had to buy my own and replace this. Spoke with a local AHS rep, was asked to send in proof of purchase for my purchase of disposal. They told me they would refund my money for this and apologized for the confusion. Never heard back from this over month ago.

Our most recent claim with American Home Shield was for our microwave. They called ahead of time, which was important, to let me know when they were gonna be here. The Sears guy who came out showed up on time and was great. He helped me with the dishwasher, took the microwave out and ordered the part. I had to loan him some tools but he was very pleasant and everything went well.

I generally had a good experience with American Home Shield and I'm happy sticking with them. The one claim that we had was some leaking issue in the garage. I submitted the claim through mobile and it was good and quick. My husband interacted with them directly and he was happy with the result. The only thing with them was that the issue was a little bit urgent and there's a bit of a wait time. It was one second to file the claim but you need to wait for somebody to get back to you. Then you’d miss the call and then you have to call back and they schedule it a few days after. If there's any way AHS can shorten that period, that would be great. We're still monitoring their repairs because it may get more complicated issues, but it's working so far.

I would not recommend American Home Shield. I’ve called them four times about my air conditioner and different things but they never paid for anything. I have one air conditioner upstairs and one downstairs, but they're not cooling and it was 100 degrees outside. When I called them, they said that it just needed some Freon. The tech said that it's not covered except for the first pound, so I paid him for that. As soon as he left, within an hour, it wasn’t cooling again, but I couldn’t get in touch with anybody all weekend. I’ve also called the tech and left messages. What happens is if you already have a ticket going, you can’t fill another one out and it took five days before anybody got back out here.

Our $700 washing machine was broken. I called AHS and there's a lot of hold time, about 15 minutes, half an hour. They sent a guy out and he was great, but he has to report back to them to see what they're allowed to fix or not allowed to fix. Then he has to leave and then we have to make another appointment weeks later. AHS is offering us $300 to buy a new one but we can't afford it. They said that since it's a new one, it has to have its own manufacturer's warranty but why would they want me to use the warranty if I've paid them? That's the reason why we bought the contract. So we're still stuck with a broken washer and it's been a couple of weeks.

Recently, I filed a claim with American Home Shield for plumbing on our rental property in New Jersey. Submitting claims online goes well although I have to call if the online system has problems. Otherwise, it's usually easy. I give AHS the tenant's phone number and they call them and coordinate for schedules. The repairs have been satisfactory.

American Home Shield was recommended by somebody I knew and my experience with them has been great! The technician that comes out here has been knowledgeable and they always complete the job to my expectations.

I'm in an area in the country where home warranties aren't as prevalent as they would be in the south. We're in New England and I only knew about home warranties from down in Florida, because everyone has them for their air conditioning and they live in places where everything breaks. But my two cents is now that appliances are such crap that having a warranty is one of the best ideas ever. I'm in the real estate and development industry and we used to offer, with new construction, a 2-10 Home Buyers Warranty. We stopped doing that a long time ago, but my initial goal was to have something to offer because we're an independent agency. So, we don't typically get involved in that and I haven't seen a lot of it lately with the agencies anymore.

We filed a claim for plumbing to American Home Shield. The water was leaking from the tub, the handle was messed up. AHS came out and they fixed it. Whenever I filed a claim, I do it online. It is simple and the website is easy to navigate. My son was here when the contractor came and he thought the guy was knowledgeable and good.

Submitting a claim with American Home Shield was always easy. I call in, they then get back to me, and set the appointment. Recently, I had some issues with my pool pump. Their contractors were very good. They called ahead and made sure somebody was there. They went out quickly, got things done, and everything was really nice. Their reps have always been polite and helpful as well. On the whole, my experience with American Home Shield was great.

The most recent claim I had with American Home Shield was when my pool pump burned up. It's finished and it's great. They did a good job. Their reps are great to talk to and there was no problem at all. Also, the contractors they sent out were very good. Everything's perfect and I'd recommend them.

AHS made the claims process seamless and easy. Our pool pump was spilling water so I filed a claim online and Aqua-Brite Pools contacted me and set an appointment the very next day. They took care of the problem and we're good to go. I've recommended AHS to several friends.

I had a problem with the heating system in my house and called America Home Shield. They sent me an email within minutes about who was gonna contact me. Then Temprite contacted me and the next day it was fixed. Two gentlemen came to my house, and they couldn't have been nicer. They called me 5 or 10 minutes before they got to my house, came in and did their work. It was fantastic. American Home Shield is great. I promote them to everybody I know.

My most recent claims with American Home Shield were for an electrical issue and a plumbing issue. Submitting a claim was really good and fast. I'm a call kind of person and I like to talk to somebody. I've had really good service whenever I've called them. Whenever I had a question, I've felt like the people on the phone listened to me which was nice because customers don't get that a lot. They actually heard what I said and catered to what I was wanting to know. I used to train people in call centers so I'm critical with that and they did a good job. The technicians that came to my home were very professional and did a good job. I had to call multiple times but it turned out that the issue wasn't anything they had anything to do with. But they looked into it anyway and explained to me what needed to be done. It was a good experience. I'd definitely recommend American Home Shield.

I filed my most recent claim with AHS regarding a water pump. I called it in and they had a contractor come out the next day who put in a new water pump. Everything went fine with the contractor. The quality of repairs is a 10.

I submitted a claim to AHS for my leaky shower. Everything I’ve had with their representative has been great. However, the contractor wanted to rip my whole bathroom apart so he could get into the wall. It took me 20 minutes to convince him that if he just stepped to the other side of the wall, he doesn’t have to cut the whole bathroom apart, he will just cut a little hole in the wall. Finally, I told him, “I'll just cut the hole. I’ll show you how to cut it.” He was like, “Oh, well, look at that.” And then finally, he fixed the shower. I walked over there and said it’s still dripping. He says, “No. It will stop dripping in about a minute.” Fair enough, about a minute later, it stopped dripping. And then about three hours later, it started dripping again and then stopped.

When we purchased our home in September of 2009, American Home Shield was one of the things that came with it. The seller had included it for a year in case there were any issues. And we were grateful we had it because we ended up having some issues so we continued it after that. The reps were polite. But there's quite a lengthy wait to get a hold of somebody and had to sit on hold for a while. And I have tried doing the online request, and I feel like I'm explaining to them more what the issue is on the phone than me trying to type out what I'm trying to do.

AHS is always great. had excellent interactions with their rep when I called a claim in for the dishwasher. They notify the repair people and the repair people will text or email me and say they would need to schedule an appointment. Last time it had to be a double repair trip and I had the same contractor come out twice. We put the pump in, it ran one-time and stopped. That same time, the board was going out, too, but we didn't know that. So he had to come back out and put the computer board in. I've only used the dishwasher a couple of times but so far, it's worked fine.

I've had American Home Shield for a while now and I like the service. The last claim was with the refrigerator. The ice maker was not working properly so I filed it over the phone. It only took about 10 minutes. The claims rep was very nice, good, and professional. American Home Shield assigned a contractor that day. The contractor contacted me that day to let me know when they will be coming out, which was in about a couple of days from the day I made the call. Then they came out between the times that they've said they would. They diagnosed the problem and fixed it. The performance has been excellent since the repair.

I had some other contractors come in and redo my terrace level. When they pulled the furniture away from a corner, there was water damage and looked like mold. So I called American Home Shield and they sent someone out really quickly. It was an old water leak from something that I had gotten fixed back in September, but the company said if I see anything within the next 60 days, they’ll come back out with no charge. The contractor was very thorough and very professional. He examined all the areas to make sure there wasn’t a current leak. He went outside to make sure there was nothing going on. He said he could go through the wall and see if there’s still a water leak, but because everything was bone-dry when he knocked on the wall and looked outside, he went to the water shutoff and made sure that he didn’t hear anything from it. He was very good.

American Home Shield serviced our house in Connecticut while I’m currently in South Carolina. The rep that I spoke to over the phone was very helpful. Since I’m almost 900 miles away, they needed to contact my real estate agent so she could let their technician in. It was a big relief off of me instead of going up there myself to let somebody in and stay there while they do their work. Needless to say, they were early and there was no question asked. My agent said the process went very smoothly and she was very pleased. They were punctual, very courteous and very thorough.

When I had a plumbing issue, submitting a claim was not a problem, but getting someone to fix it was. I already paid for the service about six months ago, but the person who came and fixed it didn't do a good job. So I paid again for something that should have already been fixed. The guy who came over did a great job though. He even followed up which is the first time ever since I used someone that American Home Shield sent. A follow up on a plumbing issue that wasn't as dramatic just to make sure it held and if other repair needs to be made for a family with a newborn goes a long way with me.

Our dishwasher went out. After waiting almost a week for the plumber to come out and fix it they ended up doing more damage than good. Home Shield says they aren't responsible even though it was the company they sent out. Over a month later and 4 visits from said plumber still not fixed. Home Shield finally offers to help me get a new dishwasher but the one they offer isn't even comparable to the one I own. If you are looking for a home warranty company this is not the one to get!

Filed a claim with American Home Shield when I had a plumbing issue. I did it over the phone and their automated process was simple. The contractor called me back right away, we scheduled the appointment and it went great. The plumber who came out was very good. When I told him what the symptoms were, he walked outside and knew right away what it was. He was very knowledgeable and very pleasant. He pinpointed that it wasn’t a plumbing issue but was a problem with my septic tank. He then made a recommendation for several septic people and I called one of them to come out here and then they solved the problem. I'd recommend American Home Shield.

American Home Shield is great and I love them. I started with their service way back in 2001. We have changed houses a couple of times so every time we moved, I get another warranty from them. I call them when I submit a claim and it's easier for me. There is no a wait time. If it's the weekend, somebody's calling me first thing Monday morning. Recently, my washer was not draining. It quit rinsing and spinning and I need to get this fixed. A guy came in, and he was the nicest person in the whole world. He tried to clean it and fix it but it didn't work. He had to order a part for it, then he came back and fixed it.

My shower was horrible and the water would never go down, and it was a little easy to submit the claim online. It took a few days back and forth because I have to outsource, but once AHS got the company to come in, they took care of the job properly. The contractor was good and professional. He fixed my water system, my tub, and my pipes. He did a really neat job and I'm very satisfied with the service. Now, since he fixed it, everybody in the household is much happier. And it's much better to take a shower these days. American Home Shield did everything I asked and I really appreciate their help. They followed up and made sure that the job was completed. They are very professional. They listen and follow through. It's been a long time since I've been using them and I have no problems. It's been a good experience with them and I'm happy that I have them on my side.

Recently, I had an electrical claim for my kitchen ceiling light and another for my stove. Two out of four of my stove's burners weren't working. AHS' contractor was able to get them to work so they are fine. However, my biggest problem was the light in my kitchen. I ended up calling AHS because the contractors said they tried to contact me and they couldn't. AHS told me to call them and I did. I was told they have scheduled me and were going to be out in a day or two. I stayed home all day waiting. Almost past the time the contractors were supposed to arrive, I called to make sure they're still coming but they did not have me on schedule.

My most recent claim with American Home Shield was for my refrigerator and it was easy submitting the claim. I had very good experiences with their reps who I talked with and the contractors they sent out. However, my dishwasher was holding water and they came and looked at it but it's still not working right.

About two weeks ago, I placed my fifth call to American Home Shield for the heat furnace. The first time I called was in December. They had solved the problem but then 2 to 3 weeks later, it broke again. I called again, they came back, and fixed it. It happened about 4 or 5 times. But I'm not sure if it's the same issue all the time because it's a rental property and I don't live there. One time, it was the thermostat, and another time, it was the valve. But every time the contractor goes, the furnace would run. And then it would go down again.

The hot water pipe burst under the sink, so I raised a claim with American Home Shield. They had Hers and His Plumbing come out and according to the service guy, it would spring rather than running it down. So, it wasn't collecting in the plastic thing I had in the bottom. We had to pull the whole underneath of the cabinet out, and I'm waiting on my homeowners. I've had this contractor before and they are really good. They had to come back out a couple of days later because there was a drip and they corrected it with no problem. However, after submitting a claim, it takes a little bit longer for somebody to come out, especially on a Friday or Saturday. American Home Shield would contact the contractor who will call me back. And for my last claim, it took four days for a contractor to call me. But the claims agents were wonderful.

First of all, I have been an American Home Shield Customer for many many years. My downstairs heating unit went out a week and a half ago and I am still without heat (Mind you, it is very cold here and I have children in the home). I put in a work order to have it repaired and the Heating company said they had to order a part for the unit. After waiting a few days (still freezing cold), my husband called to get a status on when the part would be in and they told them it would be a few more days.