American Home Shield Reviews

The work was done in full at first visit. The one thing that would have been better if the contractor would have called to set up a service time quicker without me having to place follow up calls to the service center. It also would be great if there were contractors from the same city... not needing to come from out of town.

My most recent claim was a leak in our dishwasher. We had a runaround between vendors and it wasn't AHS fault. Submitting the claim was not the problem. The appliance guy they sent out said it was a plumber’s problem, then the plumber came out, looked at it and said it’s the appliance guy. I got to the point where I asked if American Home Shield could send out new vendors, and then the appliance guy came out and said, “I’ll fix it.” He put the parts that needed to be put on and we haven’t had an issue since. The other issue we had prior to that was also fine. They came out and fixed what needed to be fixed and we haven’t had a problem.

They are pretty good at what they do. My only real complaint was with the first claim we submitted. It was for our ac/furnace. The tech came out and did a very basic check. Even though I told him to look at the coil because we had the system serviced earlier and the mechanic said it was leaking. I wanted it verified so a decision could be made on what to do about it. Because the Freon level was ok he didn't bother to look at it. So I still have a system with a leaking coil. Some of the contractors are slow to respond. American Home Shield had to get another one on our refrigerator because the first one took so long to call.

It's raining in my basement. I have a leak in my basement. Leak is from a cold water line, in the unfinished portion of the basement. You cannot see the line/pipe with the leak as there is an HVAC duct directly below the line (looking up from below). I initially called for a duct person to come take a look. The duct guy came and let me know I actually had a pipe leak, and that he couldn't fix as he was the wrong trade. The duct guy did determine that leak was coming from line that supplies kitchen sink and dishwasher. Duct guy called back to AHS and they dispatched plumber. Plumber came and can fix, but needs a duct person to remove ducting so he repair line. Plumber quoted AHS cost for him to remove duct so he could do the warrantied work. AHS will not cover him removing ducting, even though quoted price is less than what AHS is willing to pay if they had to tear through drywall / sheet rock, concrete floor, wall, or ceiling to get to leaking pipe!!

Washer Dryer... if stackable YOU will have to have the machine on top removed and ready for the "Technician" whenever it is they may come out. Be ready to have limited to no access to rooms, etc. depending on location of your machines. Could Not Remove so they can't have access so they will not replace the Plug in back... Any excuse not to do work. In addition to Plug... if drum has mildew/mold/smell they will not replace - not covered.

It’s hit or miss submitting a claim with American Home Shield and I wouldn’t refer them to anybody. Their technicians are fine but the company in general, the people online and keeping everything straight, has shoddy customer service.

Our renters reported a malfunction with the dryer. AHS sent a tech out five times for the same issue. AHS even tried to charge more than once for this same issue. Inappropriate. The dryer is broken again. This appliance should be replaced. Why won't AHS replace the appliance? Service date Nov. 8, 2016.

I had problems with my water heater, and it was our first time to replace something since we started using AHS. The service was scheduled very quickly, and it was a smooth process. The techs were very friendly and patient. They explained everything and answered questions. They also provided me with the costs, which was exactly the cost that American Home Shield said. They were on the same page, which was great. I had to call customer service afterwards as I had a question about the charges and the rep was very helpful. I thought we were charged twice for a service fee, but we were not. She clarified and confirmed for me, so it was good.

Daughter got this home warranty with her home purchase. Discovered Drain backed up in finished basement at 10:30 pm. We tried to unstop but no luck. Called the AHS service number and we're assigned someone to contact us in 24 hrs by the automated service. We tried again to get a real person and explain it was an emergency but after waiting 35 minutes, with water backing up into family room we decided better pay for plumber than pay for water damage. This warranty service may be ok in non-emergency but it sucks if you need immediate help to prevent further damage.

We have two homes protected by AHS and are very pleased with both. We recently had a water softener fail and called the installer to examine. This was a wasted 75 service call because he said the 10 yr old softener was not repairable and that the new one would cost over $5000. When I told him that I could have AHS service, repair or replace it for $125, he didn't believe me. I have invited him back to see the new equipment that AHS provided but he hasn't shown up yet! Thanks AHS!!!

I was very impressed with how our claim was handled, from report to contractor cleanup! Our Florida home needed AC Repair. I received a call from the vendor's office who coordinated with me and our condo's Concierge for the best time to do the repair. I was most impressed with their willingness to work with our schedule (since I couldn't be there personally), and how clean my unit was when the job was completed. Their office was in touch regarding all of the work, and follow up documentation.

Filing a claim for the refrigerator was an easy process but there’s been an incident with one of the contractors and I've requested American Home Shield never to send them here again. Nevertheless, I've recommended American Home Shield to relatives and they’ve signed contracts with them within a year.

Bought a home warranty because home inspector told us to because furnace was old, so of course we did from American Home Shield. ☹️ What a big mistake. I think these people are all in cahoots together! Scam, scam, scam, don't give these people your money! First of all it's December 16 furnace went out. Sat on hold for 45 min. When they finally answered they said they'd look for a vendor and to call back in 2 hours? Hmm. When we called back again 30 min. till we got someone. They said we could get our own contractor because they couldn't get anyone. So we had a reputable company out and he told us kind of what we already knew.

I have been a customer with AHS for 16 years. The last time I had to use AHS was for my microwave. It had to be replaced and AHS worked closely with me and the contractors. It turned out to be a great experience. Also when I moved from Tennessee back to Ohio I was given another home warranty service with the purchase. When it expired I signed back up with AHS since my experiences have been great.

I am writing today to share with you; American Home Shield's performance and attention to details. From November 16, 2016 and as of December 15, 2016 my Samsung washer has not been repaired and here is why. The procurement, customer service, escalation and management departments of AHS have missed opportunities to order my repair parts in a timely fashion and have had to re-order my parts because they didn't order the required parts initially and originally. In other words, the parts that were supposed to be ordered never were placed on order. Moreover, the parts were not ordered until I picked up the phone to inform AHS that the contractor did not receive the repair parts.

When I called, the representative understood my needs and responded quickly to send the contractor out to my home in a timely manner. Very professional contractor and knowledgeable.

It took changing contractors to get the repair done properly. The first was inept but the second was exceptional. Both left the area clean. American Home Shield was responsive to my concerns. I highly recommend the company and have referred friends.

Several of the requests with AHS has yielded poor service in that the contractors used are not the best. The last contractor that recently came out to fix a single clogged toilet caused the problem to become worse and resulted in sewer backing up into the entire house from the tubs, shower, etc. I had to get another plumber to fix the issue. In addition, contacting AHS is terrible. There are excessive wait times and frequent requests on my part for them to resolve complaints with vendor service.

AHS was very helpful when I initially called about my broken oven. They immediately set us up with a contractor, who came out the next day. This was on a Wednesday, and they said a new part was needed, would be ordered, and arrive on the following Monday or Tuesday, immediately after which they would come to install it. I called them on that Monday to see if the part had come in yet to set up an appointment time, and suddenly all their phone lines were dead. This is a problem because Christmas is this weekend, and I clearly needed my oven - so I had 4 business days or less to get it fixed a this point.

One issue I've been having with AHS is that when you call them, it's near impossible for them to answer the phone. You're on hold for a good 20 minutes. When they finally picked up the phone, they're okay. They have little power, so when you suggest something or have a grievance, there's really nothing they can do other than listen and make believe that they're taking notes and passing it along. I've called about the same issue a number of times and never got a phone call back and when I asked about it, they never seemed to know about it. The second issue that I've had with them is [that] their list of approved vendors. We've turned away some vendors just because they were just inappropriate, and they have not backfilled their list with other key partners in our specific ZIP code.

This company has double (actually triple) billed me for the last five months. I have called their customer service and they continue to do nothing to rectify this situation. As of now, I am $309.95 in the hole from their unauthorized charges. Be wary.

Our upstairs HVAC failed multiple times. Each time, American Home Shield (AHS) sent out a Technician within 2-3 days and they got the unit back up and running. The last time, I called AHS, they reached out to the technician since it had been only 2 weeks since the repair. In the interim, our service contractor came for our semi-annual cleaning. Remember, AHS does not include preventive maintenance, only repairs. The Service Technician discovered a leak in the coil along with a few other issues. I called AHS and they had yet to be able to contact their technician. Of course, it was hot outside and even hotter upstairs. We had our service contractor look at the entire system since it was over 15 years old. Their recommendation was to replace the entire system. Since I had not heard back from AHS, I approved the repair. I later reached out to AHS who told me that I would have to send in a written request for reimbursement.

We were having problems with several faucets, no water coming out of them. Mark from Cophers Quality Homes came out and immediately knew what the problem was. He fixed them all, and then, checked all of the others that were working to make sure we would not have a problem with them. Very pleased with Cophers and with American Home Shield!!!

I've recently filed a claim for my Dutch oven because it wouldn't work. I've had a great experience with the contractors they sent for it. They were on time and weren’t here too long. The last couple of times I've worked with them have been fine as well. Though there have been a couple incidents in the past, I've already talked with my rep about them from before. Having said that, I would recommend them to a friend.

This company is a complete joke. When you call to sign up, the phone is answered immediately. When I called for service, it is a completely different story! Our dishwasher broke down 12/1 and I requested service. The tech that came out said he fixed it, and if there was any further issue, just throw dish soap in the machine and it will be fine. Not sure what he meant, but I figured it out a couple days later when I realized it was not fixed. I called to request service again. I had to wait over a half hour for customer service to even answer.

Initiated work order November 19 for faulty microwave. Several attempts to repair resulted in AHS agreeing for a replacement of the microwave and installation. That was the last I was able to get or receive contact with that dept, except for the repetitive "auto reply" that we received your email and will get to it "as soon as possible". All email and phone contacts trigger the same response. Cannot find a corporate email address or any "contact" information other that the above. I write this at the 48 minute mark on this, my fourth 60+ minute calling attempt in 4 days.

Everything worked well on my recent claim with AHS. I asked for help and they fixed the problem. The technicians they sent were professional and friendly and open for other solutions because, at the beginning, they didn’t know what's going to be the problem, and the water heater was still under warranty. So they were calling the manufacturer and were asking additional questions. They were really professional. They fixed the problem at the end. Now everything works the same as before.

What's mildly annoying is when I call in a claim to American Home Shield is I'm put on hold for a very long time before someone picks up the phone and they ask me the same questions every time. So even if I just called the day before or earlier that day, they still make me update my name, address, phone number, and email every single time. Also, it can be a little tricky in how customer service deals with the service providers. For example, a plumber may tell me a certain part is not covered, while AHS tells me it is. There are different liaisons every time. As for the contractors, some are satisfactory, while others are excellent. What I've learned is that I can call customer service and request a particular service provider. Overall, American Home Shield has been a good value for me and I would recommend them to a friend.

Submitting a claim with American Home Shield was easy. I had two claims. The most recent claim was for my phone when it didn't work. My first claim was for a sewer pipe. I've moved in the house and a week later realized that the sewer pipe was broken, and it was seeping out in the basement. It took a week and a half to get a plumber. That was very disgusting, and I got some bum information. First, the guy came just to evaluate, which I understand, but then it took them a couple of days to be able to come back and fix it. The guy, Brad was very professional and nice, and he knows what he's doing except the first time he was here. He explained that my coverage did not cover access to the pipe so that was my responsibility as the homeowner.

I have had different home appliance service providers and American Home Shield is worst. They doesn't understand customer issue/problems, to resolve the problem in a timely manner. If you call their customer support, you have to wait at least 30 minutes over the phone before someone can talk to you. If it is during weekday after 10AM, time to wait will be more. In their automated voice service they claim service will be provided efficiently.

I was pleasantly surprised to get help so promptly. HVAC contractors get very busy when the seasons change! The young man who came to us was neat, uniformed, professional, polite and friendly. He had the problem fixed in less than an hour.

We had cold weather and had a furnace that was not operating, and American Home Shield had difficulty locating somebody who could repair it at a timely fashion. It took three days before someone from the company who did the service got back with me. The contractor was very helpful and explained that they had told AHS that they didn’t have a resource available within 24 hours. Unfortunately, AHS didn’t have an alternative so we had to wait. But once the contractor got in contact with us, they were great and were able to solve the problem. Because we had a previous similar claim, I just noticed that AHS seems to have very few resources in our area to draw upon and there is a service fee. We live in Danbury and the contractor comes out of Hartford or New Haven to service us, which is quite a trip.

Contacted American Home Shield to schedule a service call on an insured item. After waiting almost one hour on the phone, my service was scheduled. However, it takes up to 2 days for the company they pick to contact me. Then, almost one week to schedule a service person. Then, 3-10 days more if a part needs to be order. When I schedule repair (under contract) for my refrigerator, it took two companies and 7 visits before my appliance was finally fixed. Now, I have problem with the water heater. I called on 11/26/16 to open a service request. The company under contract installed a used part, and said that he needed to order another part. Finally, on 12/14/16 the repairman arrived, replaced the used part (after we complained to AHS), I paid the $125 payment, and he left. After he left, I noticed hot water was not hot enough.

I placed a call to have my oven looked at. I never got to speak to a real person just their automated system which told me it couldn't set an appointment for me. Someone would have to call me back. That never happened. Then the contractor that called and tells me they can't get here for 5 days. I'm sorry but that's unacceptable. I tried to call to get AHS to assign me to another contractor. I was on hold for 47 minutes before someone answered only to tell me that they can't find another contractor. I live in Sacramento, there should be contractors. At this point I'm looking at not having a stove for Christmas. This is my first service order placed with AHS and I can't even tell you how far from impressed I am.

My air conditioner wasn't producing cold air. The contractor discovered an electrical reason for this issue. He replaced a cable and cleaned the unit of the dirt that accumulated. Within an hour the house was cooled off and I was happy.

I was having problems with my central air/heating unit and requested service through my home warranty company, AHS. Long Lane came out and determined that my entire unit needed to be replaced. I was then contacted by AHS and informed that there would be additional costs, payable to Long Lane, to install. The additonal cost was to put in new lines. I spoke with the owner of Long Lane directly to inquire about using my existing lines. He claimed that because I was getting a new unit, I needed new lines (Complete BS). Fast forward to installation day. Workers arrived and after a few hours the until was installed. While the workers were testing out the unit, one asked me why I decided to get new lines, instead of simply flushing the lines I had. I told him that I was told that wasn't an option. He then explained to me he was told by long Lane that "the customer WANTS new lines". In the end, I paid $1,800 out of pocket unnecessarily!

I am writing this as I sit here holding on the phone approaching the 1 hr mark listening to the recording repeat for the 30th time how important my call is to them. And how they value my time. If it was important or they cared they should hire more people so we don't have to wait an hour to get answered!!! It is so frustrating! They recommend calling your service order in online and that doesn't work as it can't be specific enough about what is wrong or you have to call back because the repair needs to have a recall so you often spend 3 to 4 hours getting one repair done. Why can't they have an email service where you can send a quick note such as "my Appliance still wasn't repaired yet, when will it be?" Or why don't they hire more people so that we don't wait an hour. I guess that would cut into their profits! Heaven forbid!

I have been a customer of this company for 14 years, and the service has getting terrible over the years, not only the contractors they hire to perform the service are terrible but to talk to any customer representative it takes 1 hr or even more. We had a plumbing problem back in May that they couldn't fix, so they send me a Cash In Lieu Letter with an offer that I accept. 6 months had passed, a call once a month and excuse after excuse (no supervisor to talk to) and I still have not received a check. It looks like that the bigger they get the inefficient and dishonest they become.

Called for repair Sept 6th... Three months later and untold number of phone calls, hours on hold, Two contractors who said parts probably were not available came out, parts arrrived late november. Wrong parts, AHS says they will keep looking!!!? And will not replace 25 year old Frigidaire Galaxy dishwasher. Wait, wait, wait. Finally on Dec 11th they say they will replace in 3-5 business days. Nothing is happening. Still washing dishes and curtailing baking for another holiday... Absolutely the worst service from AHS.

A plumber was sent to find and repair plumbing leak. The plumber would not remove the front panel of Whirlpool tub that allows access to plumbing. He said he did not want to be responsible for any damage as the panel was 'paint stuck'. I was able to remove it without very much effort. How in the world does a plumber gain access to a plumbing component? I was told by AHS that if there was an access problem I would have to call a carpenter, pay the extra $75.00 serve fee to have them allow access for plumber. This is pure and unequivocal BS. If I had called a plumber on my own, that wasn't connected to this CON ARTIST firm, they would have done whatever was necessary to gain access, repaired the plumbing problem and repaired any access damage. I WOULD NOT RECOMMEND AHS FOR ANY REASON WHATSOEVER- THEY ARE FRAUDS.

Doug and I have used American Home Shield as our home warranty company for more than 10 years. We have had our ups and downs, but for the most part they have done a good job until now. We are ending our contract with them over a small part that needs to be fixed in our shower - at least that is what appears to be the reason. Our shower is leaking about a gallon of hot water each hour, it is splashing outside of the curtain and getting the floor wet as well as the constant humidity in the bathroom. The plumber came yesterday and said we need a part, it will take 8-10 business days for it to come in and then we'll have to schedule someone to come in and repair.

Submitting a claim with American Home Shield was straightforward and the reps were good. Everything we've had, they've been able to fix. They've been great and whenever people mention it, I always recommend them.

I filed a claim for the air handler unit. I had to complain because they initially denied, even though the unit was 30 years old and they should be covering most if not all of it. The reason why there's a problem is because American Home Shield has companies that know what they're doing, and companies that don't. In this particular case, the first company wasn't interested in the job. They wouldn't have made enough money on it, so they wrote up something bogus about the unit. I had to go through a whole process of complaining. AHS then sent a much better company that agreed that the guts of unit needed to be replaced. They probably should have replaced the whole unit, though.

I have been with American Home Shield for many years and with more than just one house. All of the contractors have given excellent service and have been prompt. I have not had a single complaint in all these years. Highly recommended.

After requesting a plumber for an issue with my leaking washer, a plumber was assigned in a timely manner. He was on time, professional, and courteous. He fixed the issue and answered all of my questions as he worked.

Have been struggling with their customer service departments. Our dishwasher has been broken since October 3. The first two service techs tried very hard to blame us for it not working then they started ordering parts. Could not repair sent out two different techs. They order parts could not be repaired. Now AHS is giving us the runaround on getting it replaced. Sat on the phone for an hour and 54 minutes today. Still not resolved. Terrible customer service.

I called them and asked if they would check the damper on my heater. Although it was broken they said they wouldn't fix it because the lever had fallen into the duct work. I still had to pay $75.00 to the serviceman who came out! Why have an American Home Shield if they won't fix the broken damper?

I appreciated the fact that I received a text update notifying us of our assigned contractor very quickly after making the claim to Home Shield. The contractor called and made an appointment with us in a timely manner and was on time for the scheduled appointment. The contractor was able to fix the issue we were having with the furnace and was kind and respectful.

The most recent claim that I had was the washing machine. That washing machine was giving me problems, and they fixed it. But when the guy came in, he noticed that it would cost more to fix it than get a new one. And it was obviously true because they have tried to get it back to be fixed, but they couldn't. So, I'm very pleased with that. Submitting the claim was easy. The only challenge was trying to contact the folks who were supposed to replace it, but they were able to take care of everything. I appreciate that American Home Shield resolved the issue and took care of the washing machine.

I had made a request to repair a refrigerator ice maker issue. The appointment was made quickly. The company representative that was contracted called and scheduled an appointment in a timely matter. The situation was rectified in two visits. The contractor was friendly and knowledgeable.

I've been an AHS customer for more than 12 years. Upon renewal this year they increased my rates by over 50% per month due to excessive claims. However, I blame their coverage on items that caused our service claims to increase as it related to our water heater. The first time the plumber came to visit he explained that our water heater company went bankrupt due to their product. The plumber stated to us that AHS will not cover a replacement of the hot water heater and told them that we will have to continue to request service each time we have issues, which caused us to have excessive claims throughout the year.

Working with American Home Shield is quick, easy, and reliable. If the item is covered, AHS quickly dispatches a repair company to take care of the issue. You pay the copay and you are done. No hassles or extra paperwork.

Been on phone last 94 minutes on HOLD waiting to speak with rep about my account to replace appliances. Been calling AHS for last 3 days. Unsuccessful. Employ people to help existing customers. Frustrating.

Dec 6 Tu. - Service request made online for Southway Appliance. Dec 7 Wed. - Billy arrived about noon, ordered part and collected $75. He said part would be in one or 2 days and he would come back and fix microwave. Dec. 12 Mon - Had not received a call, so I called him and he said he would check on part and call me. He did not call back so my wife called and he said he would be out Thur, but no earlier.

I had 2 pbs: one with a dryer and one with a washer. Twice they sent a guy who just blamed everything other than the washer or the dryer to justify the issues. And coincidentally the reasons for the issues were not covered neither for the washer neither for the dryer. How convenient.

My fridge broke down. First tech who they sent said cannot fix it. I called AHS back to request another tech. Second tech said we have to order parts. The parts came in and it was broken. They had to re-order another part. They came to put that part week later. The tech said wait 24 hours for the fridge to cool down, but I told him before he left my house I do not hear any working sound from my fridge. I guess I am a woman and I should not know anything about fridges. Called the AHS, they have no idea about my fridge. They treated me like I was calling them for the first time about my fridge.

The companies that AHS dispatched were awesome. My most recent claim has been for an issue with my furnace. The company that they sent out is still trying to fix some issue, as it was more than just the igniter part.

AHS representatives have been good. I get more pushback from the actual companies AHS sent out trying to set up the appointments but not with Home Shield. Sometimes the administrative people at J&S haven't been as friendly. They kept sending not very experienced people out. It wasn’t until they sent out an older man who had more experience that he could figure out what the problem was. And then, I've had two plumbing issues. J&S again took care of the first one, but then they had to come back out for a separate plumbing issue. A different company came and they seemed to have taken care of it right away. J&S is not a very good company AHS should send out to people.

Contacted AHS about 6 months ago concerning my outside AC condenser which was starting to make excess noise. They assigned a company to check it out. The contractor reported to AHS that the condenser was corroding at the base and all around the coils. The contractor also told them it may have been caused by a sprinkler head spraying on it. AHS asked the contractor if the condenser was still cooling the home and he told it was. They stated that it would not be replaced until it stopped working.

I have had my contract for over one year and recently had to use it for the 1st time. Contractor that was sent was very unprofessional. When calling AHS each time on hold over 1 hr and to now finally have some resolution. Called to find out when reimbursement check will be mailed since I have to pay 5500 to replace my heating system. I need my check ASAP. Was told today they only mail checks on Tuesday and mine may be mailed to tomorrow but they would not have an update until next week. This company is the worse I'm not referring anyone. I also have filed a BBB complaint as well.

Excellent service, contractor came out as quickly as possible considering it was summer and my air conditioner had gone out. Only wish they could come out after hours or weekends and I not get charged the additional, no air conditioner in the summer is crazy in Texas. Tech was very knowledgeable about everything he did and explained as he went.

I requested service for leaking hot water tank 11/29. Now leak has caused electrical short. Still waiting on service 2 weeks later! Was just told by the service provider that even though they will come tomorrow (15 days after initial request) they will need to get approval for all work from AHS and if a new tank is needed (it's been leaking for 2 weeks and is 17 years old) they will need to order that from AHS and I can expect that to take about a week. This is the worst customer service EVER!

We had a claim last month in regards to the water heater breaking. I submitted the claim over the phone and it went well. The contractor that they sent out was really good, too. The water heater has been awesome since its repair. My only complaint is that AHS didn't consider not having hot water as an emergency. The problem happened on a Sunday but they didn't want to put in the order for the contractor to do the repair and I didn't understand why not. We don't live in a Third World country, so hot water shouldn't be something that's not urgent. But the contractor came out on Sunday to look at the water heater, then they put the order in, and we got the water heater on Wednesday. So, we had to do the hot water on the stove for a couple of days, and that was weird since we have kids. But the contractor worked fast on the repair.

First I would like to say I feel I deserve better from AHS because I have been with them for 16 yrs. I stated my years of being a customer because I want my review to be taken seriously and recognized that my statement is not taken as I am a disgruntled customer. I have added screenshots of proof of my hold times. I am holding again as I'm writing this review. My heat went out last night. I called AHS around 9:44 pm after explaining to the representative my emergency and our weather conditions, it was extremely cold. She asked me to hold & stated she was going to find a company that will service emergencies & after hours. She came back. Stated she expedited my work order and that she had found a company. She gave me the company's information. Told me to call them right away and to leave a message if they don't answer.

The reason for this letter is we're seeking help to revolve an issue with both American Home Shield/AMS and their Contractor/BestWay Mechanical. We feel these companies are operating unethically and are taking advantage of us and other consumers. We have a home warranty with American Home Shield/ (AMS) and have been working with them over the last several months trying to get 2 Central AC units repaired for our Atlanta Condominium. AMS has sent out up to 3 different contractors, none has yet to fully repair both units. Typically we're required to pay each contractor a $125 service charge just to diagnose the issue. AMS does not allow the consumer to choose their own contractor, nor do they assist with any resolutions between the consumer and contractor, they basically refer a contractor to you for a fee of $34.99 per month. Apparently they may or may not cover certain repairs.

I got my warranty from American Home Shield when I bought the home in August. I've had a couple of claims and the contractors were great. I had a problem with the thermostat and the contractor came out to do the heating. Then they also came out to repair the oven, and they just came back today with the parts and the refrigerator. The contractor, Universal 1 Repair, was here initially to find out what the problem was, and then to make the repairs with the parts that AHS gave them, and they were fantastic.

About 5 months ago the blower motor went out in my A/C (Heatpump system). AHS did a great job of getting a repair person out to fix the unit. 3 weeks ago the blower got very noisy again and I thought that the motor was going bad again. AHS sent another repair person out to look at the system. Since it was related to the blower again, AHS waived my portion of the repair. They found that the blower fan was starting to come apart. The repair company was able to get a new fan and install it. The system is back to running GREAT again. THANK YOU AHS.

We bought a house and the previous owners purchased an American Home Shield contract for us. We have them since September and so far, we've filed about four claims. We've had plumbers and HVAC folks, and the contractors that came down were all excellent, very knowledgeable and completed the work quickly and effectively. We've also had contractors come out to work on our furnace even though the building inspector gave us a report saying it was working. When we moved into the house and we were running the air conditioning, the air conditioning system worked. But when it started to cool off and we had turned on the furnace, we found out it wasn't working. Our claim was handled in a pretty seamless and quick manner.

I was very upset with the plumber that AHS sent to my home from Matt's Plumbing and also the representative from AHS, Crystal. I wrote a scathing letter about the company and these two individuals. However, I received a call this morning from an executive officer of AHS and she understood immediately that the problem was, in fact, a common one and that I did not use excessive force on my Kohler faucet. She went on to say that she has had many instances where the faucets break after 13 or less years. I am grateful for her professionalism and am satisfied with the outcome.

My heater was rattling, and I had to have AHS come out and fix that. I did the claim over the phone, and the service rep was very good. The contractor was great, too. However, I needed them to come out again because it was still rattling. I tried contacting them directly, and about a week later, I gave up and contacted American Home Shield again. I dealt with the rattling for a week longer than I needed to. No one made it clear that if I needed someone recalled out to the house, I should call back the warranty company first.

I am a realtor and I have bought home insurance for my client. When the water heater had problem and requested service, the crew gave my client 5 hours window to wait for them. Then they tried to deny the responsibility for every reason. It was really a terrible experience to deal with this company. You can pay but do not expect good service, just waste your money to buy insurance with this company.

These guys are slick. They claim to be the best, but there's no way to get in touch with them without spending the day trying. I've been trying to submit a claim since early this morning, and their website just stalls until it times out and I have to start over. Last fall they sent two contractors out when I only needed one. They promised to reimburse me the $75 I was out, but only did so after numerous phone calls and reminders. And in order to talk to a real person with a phone call, be prepared to be on hold between 90-120 minutes. And the entire time they're trying to give you repetitive sales pitches. I'm starting to suspect that they only have a handful of employees, and you don't get attention unless you are relentless. Don't waste your money.

Speedy, Excellent Work Plumbing Services. The plumber did a great job. He not only stopped the leak. But replace the whole pipe which turned out to be really rusty. The plumber was able to come out the same day!

I had two claims for American Home Shield that were filed together. I called and spoke to a representative because I wanted to make sure I didn't get charged twice for the two different components of the same system, and that part of submitting the claim went very well. First, I had a service contractor come out to service my furnace and he found that there were a number of issues with it, in particular, a high carbon monoxide reading that turned out to be a cracked heat exchanger. The diagnosis and the feedback on the furnace weren't good. So, I called for a second opinion and they sent somebody else out. The guy basically condemned the furnace and American Home Shield eventually agreed to replace it.

Though we have owning house more than 20 plus years, and worked with 3 home warranty companies, I have to painfully admit, this is one was the worst experience we had had. When we bought the house after moving from Texas, our realtor recommended AHS, and we purchased a “combo” full coverage, and we thought it would be the one we should be with for years to come. However the pool repair now is becoming a pain in the neck and the repair is going to nowhere. Never had to spend time to Complaining a home warranty company, but I just have had enough of it.

My microwave went out on Nov 30. I immediately filed a claim with AHS. The next day Sears came out to service. A part was required that arrived on Dec. 6. I now have to wait 10 more days - Dec. 16th for my microwave to be repaired. This is unacceptable. I contacted AHS as my middleman to get an earlier date and their response was, "There's nothing we can do." For the $600 plus I pay annually, having been a customer for more than 3 years, I could have purchased several microwaves and had them in place in less than 2 days. This is an unacceptable response from a company that's supposed to be making sure that my inconvenience is minimal. With 3 boys in the house, our microwave is needed multiple times per day.

My name is Sid ** and I have this warranty for many years. In the past they provided very good service but now when we call "appliance purchase department" because our Gas range (in Wilmette, IL) needs to be replaced, we are unable to get through. We have called 4 times and waited almost 45 min each time but music on hold continues and no one picks up the phone. As you can imagine, we are very frustrated and plan to lodge an official complaint with Business Bureau.

We had a leak in our roof and thought it was a plumbing issue. We filed a claim with American Home Shield and they sent out a plumber. The plumber said it's a roofing issue, and they still covered the visit for the plumber. They also covered fixing the hole in the ceiling that was made back to a rough finish as they said they would. So, that was very good.

We had some problems with our garage door, and it wouldn't go down. It was under warranty so I decided to call American Home Shield. The claim process was very easy and we got an immediate response. The tech that came was excellent. He was very helpful, patient and thorough. We were very pleased with him. And if we have another issue, we hope that we would get the same company to come out. I highly recommend them.

After being a customer who wasted 10 years of monthly payment of $47.00 I cancelled my service and was told I would receive a refund for the last 6 months of my policy. The rep said the amount would depend on if I had any service calls made during that 6 month period. I have had zero service calls in the past 6 months. The refund never came! Calling back was an absolute joke as I was only directed to other reps that advised me there is no refund due or even worse, were rude and only gave me another number to call so I could stay on hold for another 20 minutes of my life. I WILL NEVER REFER OR USE AMERICAN HOME SHIELD EVER AGAIN BUT I WILL TELL EVERYONE MY EXPERIENCE EVERY CHANCE I GET. In all my years I've never been more ripped off than with American Home Shield! I hope my $270.00 refund that you keep gets you more customers than the ones I'll advise to never use your service. Disgusted!

I requested service from American Home Shield on 12/4/16 for an electrical issue. In my opinion it is urgent as there is a crackling sound in my wall behind an outlet. I was hoping for a contractor fairly quickly but two days later I have heard from no one. The last repair of a cooktop took me several months to resolve as AHS has very few contractors in my area it seems. Knowing that, I would not be upset if they would immediately let me find my own contractor and reimburse me but it seems I have to wait for days/weeks to hear from them. Customer service is awful and it takes FOREVER to speak to a human on the phone when I call. I like the idea of a home warranty and I pay for their best plan. They took my payment today actually.

Our refrigerator door broke and we filed a request for service Nov. 22. The tech came quickly, worked on it for 3.5 hours, but could not fix it properly due to lack of replacement parts. I was advised by email a few days later the unit would be replaced. The door does not seal and the motor runs constantly. I called customer service. They verified they would replace it and gave me a phone number for product purchasing. Over 5 days, I have spent 5 hours on hold, and have not been able to get through. I supplied the required details by email, and have no response. I re-called customer service, it took 20 minutes to get through - they were polite but advised that anyone who calls product purchasing must wait on hold, usually for more than 30 minutes, to get any update.

So far, I've had a good experience with American Home Shield and everyone there was great. I've had to put in two small claims and they were both resolved promptly and I was satisfied with the results.

I'm sick and tired of how hard it is to get these people on the phone for anything. The past 3 repairs/issues we've had with our home couldn't be requested online, so I've had to wait for hours (NOT exaggerating, literally hours) on the phone waiting for someone to pick up. Here's a thought: if you often have high call volume, how about you invest in one of those "we'll hold your place in line and call you back" services so you don't hold someone's phone and time up for hours anytime they need to use your services?

They entitle their most recent mailing... "Life Happens". Well, life happens indeed, my testimonial. As Murphy's law would have it... something went wrong with the pool. We have a great pool service that comes twice a week. State of the art pool that has a timer that is set with a heater and the pool will come on and heat to up to 80 degrees - there is a filter pump - it auto runs when the pool heater is on etc. One morning the pool was 60 degrees we called the pool service and they said something happened in your heater a "freak thing - never seen anything like it - looks like a fire." I said we have a home warranty. Our pool service guy said, "Great, it should be covered."

I've had American Home Shield for seven years, and it's all been good. However, I've had an experience that was real bad. I didn't want to renew but I renewed, anyway. My hot water tank rusted out on the bottom, and I needed a new one. AHS came out, looked at it, and then sent a guy from a certain company. He looked at the water tank and said that it was covered, but if I wanted an expansion tank, which is a little pressure equalization tank that goes on the line, that would be another $350. I called my ex-wife's husband who's a heating, air conditioning, and plumbing guy, and he told me to go online and check Lowe's where it's $39. Then it would probably be another $60 to cut the two pipes and solder it in.

The faucet wouldn't provide hot enough water all of a sudden and the pressure was always very low. I submitted the claim to American Home Shield online because we couldn't get through the phone. That was about three months ago but we’re still trying to fix it. It was a pretty bad process. The first plumber they sent out tried to shake us down. He reported to AHS that he had fixed the issue - that it was just a leaky valve and the unit was okay. Then he tried to sell us the unit on the side. When we did some research, he's a convicted felon with a drug arrest.

I am filing a complaint, because American Home Shield (AHS) denied my claim, based on the heater not working being detectable by ordinary visual inspection of the covered item. They said that it is "visually obvious." We purchased a ShieldPlus Real Estate Home Protection Plan from AHS contract via our real estate agent when we purchased this home, and it is supposed to cover pre-existing conditions, unless the damage is "undetectable by ordinary visual inspection of the covered Item" (as per AHS contract under Section 3C).

I filed a service request on 11/16 to have them come out and repair a broken ceiling fan. The rubber belt had dried / burnt off and and the fan has sitting tilted. Granted this is a fan that is about 20 years old. Technician came out and looked at it, and said he would get back to me in a week. 11/28 had not heard back from AHS. Called them back and they said they were waiting on a replacement estimate from technician. 12/01 called them back and they again stated they were waiting on a replacement estimate from technician. AHS stated they had heard from the technician but he had forgotten to send in his estimate.

I have a Home Warranty through American Home Shield **. In March 2016, my Maytag dishwasher stopped working properly. The motor used to run, but not enough water was being sprayed. Due to this the soap was not being dissolved and the dishes were not being washed properly. AHS sent Appliance Protection, LLC (WO# **). After inspection, they determined that the Motor and Pump Assembly needs to be replaced. After ordering the parts and replacing it, the problem was not resolved. On June 8th 2016, they determined that the Inlet Valve Assembly needs replacing. After ordering the parts, it took them multiple visits to replace the part. This created a new problem. The valve assembly was leaking. I requested AHS to send a different vendor since Appliance Protection, LLC did not seem to have competent technicians or access to quality parts but was told that AHS could not switch vendors.

I am upset because we called AHS Nov. 20th due to the heater not working. It is now Dec. 2 and the heater is still not fixed. It is very cold in our house. Calls to the company are ignored. The service tech came on the 22nd and worked on the heater until after 7 pm. That's when we found a part needed to be ordered. Where did it have to come from?? China??? They do not give updates on the service requests. If you don't call then don't hold your breath for them to call you!! The floor supervisor I talked to yesterday Roslyn, could have cared less. Her attitude on the phone was clear. With 36 degree weather here, our next recourse will be to call the local media. This is unacceptable. Our lawyer will be contacted after that.

I contacted AHS to have my microwave replaced. The first company they recommended did not contact me, so I requested another company to perform the service. I called the other company and scheduled an appointment for the end of the week. Later that day while I was at work the original company showed up at my house without contacting me. My boyfriend let them in and they took the microwave and ordered a new one. Later that week the second company called to confirm our appointment. I called them back when I got home that evening, but no one answered the phone and there was no answering machine. The next day they came to my house and later on I was charged for the visit, after I paid the first company that came out without an appointment.

Terrible service. Actually, no service at all. You pay money and then do all scheduling and finding contractors yourself, even in emergency situation. Per agreement, they need to bring the contractor in case of emergency in 24 hours. We had leaking pipe inside the house on Friday evening and it was flooding everywhere. We called AHS, they told us they can send plumber only on Monday-Tuesday. When we disagreed and started demanding for plumber right away, as the water was everywhere - they send us the list of contractor, to whom we can call and find the one who can fix the problem... They did not help at all.

Closed on home in November and three days later noticed a strong gas smell, called gas company and was told that stove is bad bc it has a leak and stove is 15 yrs. old. and needs to be replaced. Called American Home Shield and they sent a tech out 5 days later and tech saw that stove needed several parts {5}. They told me they would have to order. Today is December 2, 2016 and still have NO Parts - could not prepare Thanksgiving Meal and in the meantime it took an act of pulling teeth before they would let me speak with a sup./mgr. When I stayed on hold for 45 min. Mgr. said that would hear from them by 12/2/16 and of course, I had to contact them and they told me that the parts maybe, in by 12/12/16 so it looks like my Christmas will be affected as well. Thanks for the expedient process. Thanks for Absolutely NOTHING. But I can guarantee that you expect your monthly payment.

I am very disappointed with service that I am getting from AHS. I had brand new house 3 years back and AHS appliance insurance for all the appliances. I got microwave oven repair 5 months back and took 1.5 months to fix it. Contractor order some part and took 4 weeks to come & fix it. I had to do many followups for the contractor to show up.

I submitted a claim online with American Home Shield for the refrigerator. Their website is easy to access and to understand. The repair person who came out was very friendly. I would recommend them to a friend.

My most recent experience with AHS was when a service rep phoned me to inquire if I was going to renew. Now this was not long after having a trouble call completed on my AC system. My trouble call was handled quickly and efficiently. What I liked was that after using my home insurance/warranty you were not calling me to drop me but to continue providing me with coverage. I am in the process of putting my home up for sale and plan to pass this warranty on to the new owners.

Over a holiday weekend, our refrigerator gave its last blast of cold air. AHS worked non-stop to provide the quickest possible service. The contractor showed up on time and provided professional service that determined the refrigerator was beyond economical repair. We purchased a new unit, sent to receipt to AHS and was sent a very fair settlement.

The contract, which was supposed to cover many items in my home (HVAC, plumbing, electrical, etc.) was purchased when I closed on my new home. I had a full home inspection prior to moving in and any/all items were remedied. Since moving in, my garbage disposal began to leak around a seal and my faucet sprayer stopped working. Knowing that plumbing was a covered item, I submitted a claim to American Home Shield (AHS) to request repair of these two items.

After spending 3 1/2 hours on hold; 1 hour 1/2 each attempt, and 2 service calls, I have yet to receive a date/time for my hot water heater replacement. It's been almost 2 weeks since I've had hot water. I have 5 disconnected calls, no return calls when I am final able to get an operator on the phone, and I really feel as though patience and courtesy on my end is resulting in poor service on the other end. No customer should have to endure lengthy phone calls, lack of response and poor service from a company that boast its service as #1 for home warranty. I will be reaching out to News4 regarding this situation. If there is someone out there reviewing this, please, reach out to me at work **. I really need to have some level of response. Thanks.

I've had an ongoing problem with a clogged bathtub. I've called Home Shield a few times in the 7 years I've lived here to start a claim for a plumber. Each time, I was visited by Sundance, who always provides great service.

I have had an account with AHS for over 10 years. They have always been prompt in responding to my problems and scheduling a contractor in a timely manner. I would recommend AHS to family and friends and in fact have done so many times.

We filed a claim with American Home Shield for the air conditioner a couple of months back and it's been working fine ever since. The technician that came was a pretty good guy, and I had them come out again a week ago to give me an estimate on some more work that needed to be done that's not covered.

We had an electrician come over about two years ago to fix some outlets that were not working and he was quite obviously not interested in fixing those outlets, because the wires were in the attic underneath some blown-in insulation. It was a terrible experience. Then a week later, I had my friend come up. We climbed in the attic, we took a brook, we swept the insulation off the wires, we found the problem and we fixed it, very easy. So that guy could have done a lot more. He was a bomb and I request that he not come back. They should take him off their list. But then about a month ago, we had a guy come out to fix the ice maker in the refrigerator and he was absolutely wonderful. He was the nicest guy ever. He took it all apart, showed us the problem, and then he showed us how to keep it working in the future.

I've submitted claims with American Home Shield a couple of times. I did one over the phone and a couple online. The contractor I had for the AC issue and the plumber that I had before that were great. The AC guy knew his stuff and was on it. I submitted my claim and within 20 minutes, he gave me a phone call. It was a holiday, but he showed up and fixed my AC. I was very pleased. In fact, I recommended AHS to my most personal friend because of his business and the way he communicated with my family the whole time.

I was very pleased with the fast response to our service request and the technician was right on time. He diagnosed and repaired the problem very quickly. I really appreciate being able to submit service requests online without having to navigate through a call center system.

I've submitted a few claims to American Home Shield both over the phone and online. It was really convenient to go online to submit it that way and get someone out. However, I had a lot of difficulty getting a hold of someone last time with my dishwasher because it went out again just a few days after the repair. The hold line was crazy long, so I gave that up. I tried to get a hold of the contractor but they didn't respond so I just bought a new dishwasher.

We have American Home Shield on a couple of different houses. We just had our air conditioner fixed recently. We filed the claim online, and their website is great. The repairman who came out was excellent. I'd recommend AHS.

I've had American Home Shield for years and they've been really good. But every once in a while you'll get a company that they hire that would pull crap on you. They don't know exactly at times who they’re hiring because they're out of state and they keep switching companies. However, the reps at AHS are pretty good. I'd recommend them. They're still better than some of the other ones out there.

I bought American Home Shield for I bought a mobile home and did not know if the appliances worked properly. I called them a couple of months after buying the policy and again called for I could not cook for Christmas last year. I continued to pay the payments and called again and requested they come and fix my oven and I never got a reply or any service. I stopped paying the payments to see if that would get them to come and fix my oven and there was no reply. I do not believe I should pay for a service I am not getting. I have many witnesses who showed up for dinners and never got to eat for I never had a working oven for any of the holidays for dinner last year or this year either. The oven is still broken.

I love this company! I have never had any problems with anything. The service providers are great and their customer service are polite, pleasant and knowledgeable. I have been with them through three houses and two marriages since 1995. Everyone is helpful and professional. I recommend this to a lot of my neighbors and friends. At night I go to bed with a peace of mind as I get older. Thank you so much for providing me with these services as I am disabled and my husband is not mechanical, lol.

The process of submitting a claim online to AHS is a bit difficult. You fill out a form online to request service but there's very little information that they actually provide. You basically just say it’s the dishwasher and then they assign you to someone and that person calls you. Then scheduling gets more difficult because American Home Shield usually calls the night before and gives you a two-hour window when the person is gonna come. My wife and I are busy, and a lot of times there's a conflict.

We filed a claim with American Home Shield during the summer, and it went very well. We submitted it online. The website is very user-friendly. The contractor that came out was excellent. I like the opportunity to get a second opinion, which was great. I had to pay the initial service charge, and after I got a second opinion, the service went really well.

American Home Shield has been complete unresponsive to our numerous calls regarding the inability of their service contractors, Hornet Appliances and HotShot Appliances (Houston, TX), in fixing our refrigerator. Four different technicians have visited the house (orders: 11-23-16 #**; 09-22-16 #**; 08-15-16 #**; 07-22-16 #**). Twice they have said a compressor was ordered. First company, Hornet, never installed any new part. Second company, HotShot, took two months to order a part and after supposedly installing the new compressor, the refrigerator broke again within 2 days.

My A/C broke in triple digit weather last summer. I called AHS, and 1st contractor said 3 days before could come. I called AHS back and they sent another contractor the next day. He came and had my A/C unit running in 15 minutes. He had the part he needed on his truck! Very professional!

My air conditioning unit was freezing up and AHS sent a technician out. I paid $300 for them to tell me that it was still freezing up. After several visits to my home, the technician told me that I will be getting a new unit that would replace my older unit and the new unit would no longer take Freon. I waited a little over a week and I didn't hear anything from him and come to find out the technician didn't even call my problem in back to American Home Shield.

I called American Home Shield for my air conditioner. The person I talked to was helpful and knowledgeable. They were out here within a day. The repair guy was nice. He took his time to diagnose the problem and did a good job. I recommend them.

We have had AHS for over 10 years and we have found them to have respectable, knowledgeable and courteous technicians. They keep you abreast with any delays in the tech's arrival. They are very good in repairing and/or replacing a covered item if needed. The service is thorough and their aim is your satisfaction.

My above range microwave was repaired through your company 3 months ago at a cost of $100 service charge paid by me. It started humming loudly again and I asked for service to the tune of another $100 and Sears could not find the problem. I am going to replace it rather than waste more money on you. This warranty has been useless so far. Hope it pays off later.

I had a bad experience with one of the contractors AHS sent out to my home to fix my AC but AHS paid for a second opinion and the other contractor was great! Thanks to AHS getting a second opinion, I saved thousands of dollars!!

We used American Home Shield only 2 years out of the 18 years we live here. We always used First American but friends encouraged us to switch to American Home Shield--who we found out will try to weasel out of any repairs they possibly can. We switched back as soon as we found out how bad American Home Shield is--sending companies who pretend you need an entirely new air conditioning system when all that is required is some additional freon or a brief cleaning. Sending plumbing companies who don't do the job and try to set you up for recurring monthly services. HORRIBLE. Beware of fraudulent American Home Shield who is used by crooked businesses to drum up unnecessary business. How could you possibly promote such a company?

This company is THE worst customer service I have ever experienced. I have called them many times and not one have I had to wait LESS than 30 minutes. There has been times where I just hung up after 45 minutes. It is a shame.

I filed a claim online to American Home Shield for a furnace leak. Most of their reps were pleasant and they’ve been very helpful. The contractor did an excellent job and it was repaired the first time out. Each of the six years I've done business with them, my rates increase anywhere from $5 to $15 a month every time it’s time for a contract renewal.

I have been using AHS for many number of years. In fact, some years ago when I was selling real estate, I highly recommended AHS to my clients. In the past 2-3 years, the service has been terrible. There is no way to contact a human being without waiting on the phone for at least 25 minutes. I have been charged for a service call that is the exact same one that occurred about 2 months before. My problem was seemingly simple: the water filter on the refrigerator was not working properly as the water has a medicinal taste. I was told that nothing could be done until a new filter was installed.

My most recent claim with American Home Shield was about my AC unit. When I called to do a claim, it took a minute for the actual company that I was assigned to call me back. The contractor was perfect and the overall transaction took a couple of days. Everything was fine. All my dealings with American Home Shield has been favorable. When I own a home again, I would utilize them.

Home Shield wasted my time and my money. I just got a new condo and got Home Shield on the advise of my realtor, to cover any problems I may run into with my new place. Well I had a 2 leaking faucets and a toilet problem. I called a plumber and they came to see the problem and told me what needed to be done, cost me $75. The company didn't work with Home Shield so I had them send one of their plumbers who only "band-aided" the problem with the toilet, and didn't know how to fix the faucet. That cost me another $75.

I've used the American Home Shield warranty for my AC unit. I filed the claim over the phone and they quickly came out and took care of the problem. It was done within an hour. The contractor was friendly and very professional. I've been with them since I bought the house back in May.

After three years with American Home Shield, my only one time I've had to call for service has been nothing but a disappointing disaster. My oil service provider found that my heating exchange unit was cracked and inoperable. They advised as a warning to immediately turning it off for safety as not to emit toxic fumes into the house. AHS was contacted and a service contractor made the appointment for the following afternoon, which turned into coming out after 11:30 at night. I informed him of the advice of the oil service contractor. He checked it out and indicated he'd make a report the following day.

The garage repairman was customer service oriented, friendly and the repairs were done to my satisfaction. He even went the extra mile to apply grease to my garage door tracks to make the new roller work better. He was polite and knowledgeable.

On Oct 11, 2016 I initiated an online repair request with American Home Shield. I was contacted within 24 hours by a local repair center. They arrived the next day, assessed the situation and said they needed to order parts. 2 weeks later they returned to install the control board however it did not fix the problem. They then claimed we needed a different part which I was told was now being ordered. A week later I was contacted by a different repair company and was told they now were going to help because AHS escalated the repair because of how long the repair had gone unresolved. This company is named A to Z Appliance Repair.

Called almost four weeks ago as our cooktop went out. Sent a contractor and he said they did not make the part we needed anymore and it would have to be replaced. So, AHS claimed they had found the part and sent it - wrong part. We were assured they are working on getting the right part, but it was not until I waited an hour on hold to talk to a supervisor and my husband emailed the CEO that they even started looking for the right part. The contractor was right - we need a new one. So, we get an email regarding our range (it was just the cooktop) and my husband wrote them back that they should know what they are replacing as they were allegedly looking for the part. We have now been on hold with them for almost two hours. We suspect it is because they are only open for a few more minutes. This is ridiculous!!! All I want is to be able to cook for Thanksgiving!!!

I had an issue with my air conditioning system and needed AHS to come and check it to make sure that it was still functioning. It was in my rental house and I was getting ready to have someone get in it so I wanted to make sure everything was working okay. I called it in and the first company offered to come at a certain time. Then AHS called back the very day they said they'd come and told me that the company they had on file would not be coming because they didn't come to my area. They were coming from a distance. So that was a slight inconvenience for me because I work for myself and blocked time off to be available for that.

My heater has been out for 2 weeks now and I have 3 freezing kids at home. A service tech came to my house a week ago and said my unit was un-repairable. The service company still has not turned in a work order saying it's not fixable so on Tuesday AHS said they would just give me a cash out. They called yesterday and said they would only give me 1200 on a $9500 system. I called to speak to another lady in the options department and she told me there was no claim. After arguing with her for 5 minutes she found the claim and said they still had not heard from the contractor and there was nothing they could do. I told her I had 2 other estimates, could they use them and she said no there was nothing they could do.

I am unable to log on to my AHS account to request a service. I have called 4 times, each time on hold for more than half an hour, had to hang up since I cannot waste that much time for someone to answer the phone.

I recently filed a claim with American Home Shield for some pool repairs. The AHS reps were professional and helpful. The contractor that was sent was also professional and he did a very good work. I'd recommend them.

I have had an AHS warranty on my various houses -- from Oregon to Mass -- since 1997. I am generally satisfied; however lately I am tired of the service fee increasing and the "covered" items decreasing. Last Thursday I called for service on my steam boiler. The technician called on Tuesday night. That is outside the 48 hour return call policy. The technician showed up at my house, looked things over, and indicated that the problem with my boiler is the automatic water feeder (an original part) on the boiler. Apparently, however, the automatic water feeder is an "accessory" according to AHS, and not covered.

We have had a plumbing blockage since last Wednesday! Raw sewage came up our pipes and flooded our tub and shower in both bathrooms. We are still waiting for a plumber to come out. It has been over a full week! American Home Shield is doing nothing! We keep calling and getting the runaround. In the mean time, we are unable to shower and must use extreme caution when flushing (or not flush at all). We have had to leave the house to find alternative bathrooms and showers to use. Our dishes are piling up as we cannot wash dishes. We are living in extremely unsanitary conditions.

I want to know after having my policy for over a year and once I have my washer go out on Friday had the service tech come out and when I call to check on the status I am placed on hold for over 1 3/4 hours and finally hung up. Called twice. They sent me back to the place that I was and on hold again for 1 1/4 hours still no one. Called at night and the guy on the phone said that I will get an email on Tuesday afternoon. NOTHING. So will someone PLEASE call me now!!!

When the technician came to repair my garage door, he informed me that the repair was not covered by AHS. I was very upset by this as I had to pay a fee to AHS. When I called AHS about this problem, they immediately and without a hassle gave me a one time credit for $75.00. I was extremely grateful for this. This is just one of the reasons why AHS makes a difference in my life when I depend on a company to hire good contractors and understand when an issue occurs and works with me.

It's always a long wait trying to get a call through to set an appointment with AHS. I went and tried to do that online and there was some problem there. I had to wait 30 to 40 minutes before someone answered the phone. That's my biggest complaint. But once I get them on the phone, they're fine. I've also had some issues with some contractors and I called in and asked them not to send one in particular. However, they kept sending the guy and he couldn't find out what was wrong. At that point, my husband and I asked them not to send that particular one back. So they said they would get a master person to come out, and it was a female that found out what the problem was. I have three houses with AHS and I thought about switching because of the $75 service call where I can get it from $35 to $45 for Choice or one of the other companies that I have spoken with. The only reason I didn't is because I've been with them for a number of years.

Always no one pick up the phone. I have a baseboard that needs to bleed the air. I don't have the tools to turn the screw. This is such a simple repair request. I am living in a crowded city. However, AHS contacted two companies. One didn't call me back. The other said they only service boiler. Since this is relating to boiler, they wouldn't service it. AHS doesn't do a good work to match the company to the service request. There isn't any space online for me to leave the details of the request. It's been a month. Every time I call AHS, there is no one to pick up the phone. I am regretting buying this plan. What it is for!

What a waste of money. I've had these people come out nine times in the last year for my garbage disposal and they refuse to listen to their own technician. Their tech said that he recommends that they should hydro jet if the problem persisted. That was four visits ago. They haven't done anything and now my pipes are backed up and I've had leaks from the second floor coming down to the garage. I've been waiting for four days when this matter has been "expedited." I haven't been able to use my sink and I'm afraid to use the water in my house because they won't pay for the damages from the leak. Their incompetence is beyond belief.

I've used American Home Shield in the past. We got them again because we recently bought our home. The whole process of my recent claim was very easy. I made the claim online and within a couple of days, I got a call to schedule someone to come out to take a look. Also, the contractor was professional, on-time, and did what he needed to do.

We had a leak in our shower and the plumber was prompt and advised us we needed a new shower faucet. The manufacturer was not making parts for the faucet plumbing anymore. He was prompt, punctual and got the job completed. He had to go inside an air return to weld the pipe. We were very happy with his work Andrea with the service people also with the professional that replaced it!

I've gotten nothing from terrible service from this company. I've spent 5 months trying to get my doorbell replaced. They finally showed up and replaced my $200 doorbell with a $15 one and after 5+ hours on the phone (multiple calls because they keep saying different things) the manager tells me they don't match features on anything they replace (my old doorbell rang three different ways because I have three different doors). I asked what would happen if my fridge broke. Her response was they would replace it with one that has the same cubic feet.

My last claim with American Home Shield was good. The repairman they sent fixed everything without any question. However, the plumber AHS sent one and a half years ago was really bad. He said everything was okay but he didn't fix anything.

August my washer won't work, 3 months and 3 different service guys later! My washer won't work! The first guy from LA appliance??? Told AHS that it was MY fault that my washing machine wouldn't spin! From miss use??? Really? So when someone from my insurance company called and told me that, I said, "The guy is crazy, don't ever send ANYONE from LA appliance back to my house."

American Home Shield should cover more than they do especially for the refrigerator because I was not able to get my unit fixed. It was $70 a pound and they only give me $10 output so I can't afford to pay for it right now. Customer service was alright and the contractors that came to my house was professional and did explain everything. However, I feel like I'm just giving away my money by dealing with AHS. I've had them for about two or three years now and I've had other claims as well. But there's a lot of stuff that they don't cover and it causes us to spend out more money.

I would like the washing machine that was replaced by American Home Shield to be installed. On October 1st the delivery man brought the washer into my house and said he could not install my washer. He said I had the wrong stacking kit and that he needed a specific order for the install. He pulled the adhesive off one of the foot cushions to the stacking kit but I had replacement adhesive. He said AHS needed to supply the correct stacking kit and he would return with the correct stacking kit. I called AHS, the customer service representative told me he should install and stack the dryer on top of the washer. She then spoke to the delivery man and told me AHS would be scheduling an install.

Short synopsis: AHS home warranty is not practical for situations that are time sensitive: for covering non-necessities, I can see the appeal, but for water heaters, furnaces, AC units, I'm thoroughly convinced this solution is a waste of money, and will not be an acceptable coverage for homeowners. I wanted to write this review as a result of my first claim experience with AHS.

I am dealing with them on 2 appliances. My washer had a troubled control board and had to be reset after each load. At least I could do laundry. After waiting a long time for an appointment, the service guy shows up. After he is done he says the door broke from removing it and re-installing and has to be ordered and replaced. Now I can't do laundry and have to pay for wash and fold. This happened earlier this week and I can't get them back out for another 10 days. My Microwave also needed a board repair and the part came in. Waited to get an appointment... Wrong part. Another 17 days before I can get an appointment. They are so rude and nasty on the phone when you try to reason with them... and they complain about their own employees about what should and should not be said to customers. One of the worst consumer experiences I have ever had in 30 years. I heard they are owned by Sears.

My most recent claim with American Home Shield was for them to install a blower for my AC. It went very smooth and I had no issues with it whatsoever. They were able to take care of it that day. But I was stranded in my past experience where I had a water heater go out over the 4th of July weekend. I wasn't happy with their service and with who they went through. The customer service person tried but couldn't accomplish anything. I got told that the contractor would be out to take care of it but because it's on a holiday weekend, their warehouse was closed and so consequently they couldn't get out. Then when I told AHS I was gonna go through someone else, they told me they would bill me. So, I got stuck and had to wait till the holiday weekend was over for them to do anything about it. It seemed that it doesn't matter it was an emergency with no water heater.

For 3 years I paid about $700 a year. The last two years most of the repairs were not covered. People, please read the contracts very carefully and do the math. You can repair a lot of things for the premiums you are or about to pay to this company. Waiting times to talk to a live person are crazy!! Again please read contracts very carefully as LOTS of things are not covered.

I have a contract with AHS and filed a claim over a month ago. The contractor AHS sent has not been responsive and not resolved my washer issue. This has taken longer than usual and I want my washer fixed. Thanks.

We've been with American Home Shield for a little over a year and whenever we tried to call them, we're usually on hold for 20 minutes or longer. That's why we usually go online to set up our claim with them. The same contractors came every time and they've been good. When our water heater stopped working, a guy came out and replaced the coil. But a couple of weeks later, it stopped working again and he replaced something. On the third time we called American Home Shield out because of the coil going out, they replaced the heater for us and it's been fine.

Thank you, matter is resolved. I received a letter today stating money will be reimbursed to my account. I do not know whether that is because of this website or the letter I wrote two weeks ago, but I am glad it is resolved. (Should not be so hard to cancel!)

Everything has been positive with American Home Shield. My air conditioner was broken and I filed a claim online with them. I also had a couple of interactions with the AHS representatives and they were nice. There was some confusion in the beginning but they were able to get it taken care of. The contractors they sent were very nice and did a good job.

Whenever I submit a claim, American Home Shield emails me the contractor's name and phone number. For the most part, 90% of the time, the contractor calls me to schedule the appointment. I recently called American Home Shield to fix a problem with a sink in a house that I had up in Baltimore. They emailed me pretty fast and confirmed that a guy was coming out there. The guy called me and said that he's coming out on a certain date. It was great.

I had a problem with one of my AC units freezing up. I went online and requested a repair from American Home Shield. It took about 4 minutes. The next day I was called by the AC service to set up a time for repair. They came out the following day, detected the problem, explained my options, ordered a part, and completed the repair within 72 hours. I couldn't be happier.

My experience with American Home Shield has been positive. The contractors are very professional and the service provided is exceptional. The peace of mind that I receive in being a member is great. I know if any mechanical system in my home needs repair or replacement, I am protected.

I've been a member with American Home Shield for many years and I have two houses insured with them. In my most recent claim, which I filed over the phone, the contractor was very good. The first contractor that came out to our house was not knowledgeable, but the second one was very knowledgeable. It makes a big difference when you get the right guy. It's been a good experience.

AHS did some faucet repair for me. I filed a claim over the phone and the representative was great. However, there was an issue with the contractor they sent. They replaced the faucet with a very expensive one because they couldn't repair the one that we had, and didn't inform me how much it was until I got the bill. I told them that since they didn't tell me how much it was going to be and I could have went and bought a cheap one at Lowe's, they need to come back and take it out, but they never have, and I haven't heard anything else back from them. That was my only issue. On the other hand, the leak was taken care of and they have done well.

I have been a customer of American Home Shield since 2000. My husband was stricken with a debilitating disease and this company came highly recommended to me. To keep my house up and running I felt relieved to have a backup when something went wrong. I have paid my contract fee every month for over 16 years. Over that time I have watched American Home Shield turn their contract content into a legal tool to gain more and more control over their customers and enabling them to save money and increase their profit margin. They are a business and profits are important. However AHS restricting their customers’ ability to receive fair compensation and quality service after they have paid for it is not what I bought into. I saw the quality of tech service hit bottom. I have had technicians complain about how they were treated by AHS and not signing on next time.

I have an incinerator that came with something called a waste tank. It won’t let the water drain fully from the sink and American Home Shield is giving me a hard time about it. I was willing to pay the difference that they gave me a price and they never did. They came and they installed the waste tank and it’s not working properly. The repairman could only try to correct a problem that couldn’t be corrected. I'm in the process of considering dropping them.

I had just called American Home Shield yesterday for a new issue but I have been dealing with them for almost six months for my refrigerator that didn't get fixed during this whole period. That was really awful. They kept sending out different people. A person would fix my refrigerator, and it would stay fixed from a week to not even a full two weeks, and then it would break again. Then they'd send somebody else out. So, every time, a different company came out and I had to pay for the company to come out each time. I had the same part replaced almost five times and AHS wouldn't replace the refrigerator, which was in the contract. Finally, I said they need to send the same people out while they're fixing this. The last person they sent came out about six times before he actually fixed the refrigerator. That's a ridiculous inconvenience.

I had a leak from an upstairs toilet that was coming through the kitchen ceiling so bad, a bucket had to be placed on the counter. The plumbing company that assigned came a few days later to fix the issue. In order to repair the leak, the company had to put out, not cut, a large section of the drywall. I was told by the responding company that I would be receiving a call back from AHS. After not hearing, I contacted AHS and was advised the work order had been closed. I told them of the ceiling issue and another company was assigned.

I filed a claim online to get our air conditioning fixed. The contractor that AHS sent got everything fixed in a matter of minutes. It has been performing fine since then. I would recommend AHS to a friend.

I had some work done to my furnace by a contractor, Bestway Mechanical, that was sent out by American Home Shield. The Bestway people were terrible and didn't do a good job. I had complaints against the technician and his company. They did come back out and take care of the blower but they tried to charge me an extra $75 even if they didn't properly correct the issue with my furnace on the first trip out.

Oct. 17 we filed a claim. Next day AHS sent a company out to look at air conditioner. A few weeks later, no call. We called company who came out, they said it was back in AHS hands to handle. Called AHS, they said the company they sent would not repair at what AHS wanted to pay. We told AHS, "Then we still need the air conditioner repaired." Nov. 6th, still no calls from AHS updating status of our work order. Looked online and it stated it was completed!!! THIS IS A LIE!!! Our air conditioner is not fixed and AHS has not attempted to resolve our issue, and yet we pay them a monthly fee to do so. DO YOUR JOB!!!

I had bad experiences on two claims that I filed with them. One was my first claim with them for some plumbing problems at my home. There were two leaking outdoor faucets that I asked them to look at and I wanted the pressure regulator replaced as well. However, they sent this totally useless technician over. All he did was to tell AHS that the faucets were not covered because I had too much water pressure at my home, which wasn't true, and he didn't even touch them. I called the claims reps and said, "Hey, I don't think that's right. These faucets are very old and need to be replaced." They said, "No, we can't do that. It isn't covered in your contract. Sorry, you're out of luck." They might have been professional, but they were not helpful.

I have tried three times to cancel my account. They WILL NOT cancel it. They can see that I put the cancellation request in, they are still billing me and threatened to send me to Collections if I don't call Cancellations AGAIN!!! The guy I spoke with at the Cancellation desk is the one who took my credit card info off the account because he said it would ensure that the cancellation went through. I have not lived at the insured address for 1 1/2 years and cannot get out of this contract with them for anything. It's not like we got good service when the policy was in effect and now I'm in a catch 22 situation, and cannot get out.

I've had American Home Shield for years and I'm satisfied with them, but not with some of the contractors that they sent out. It is usually Greenway. Some of the technicians there are really professional, but some of them are not. Some of them would put things over their shoes and not track up my floors, while some of them don't do that. So, it depends on who comes. One claim that sticks out in my mind is with my air conditioning unit. When I first got in with AHS, they said that after three times, if my AC couldn't be repaired, it would be replaced. But I have to call them to have my AC serviced every year for the same problem.

I have called AHS many times for many different things and each time, rather conveniently, they cannot fix the problem. It has to be to their exact specifications for them to fix it. Not only that, but the replacement they can actually offer will not be worth your time. For example if you have an 80% efficient furnace that goes out, they will replace it with an 80% furnace and up-charge you for upgrading to a higher efficiency. I had a sump pump go out and since it was not installed correctly when the house was built, (which how am I supposed to know that) they would not replace it. This company is a scam. Save your money, I wish I did and I cannot believe that this company has so many positive reviews.

I've been with American Home Shield for five or six years. Recently, I had an issue with my air conditioner and I submitted the claim over the phone. The customer service reps I dealt with and the contractors that came were fine.

This has got to be my biggest mistake signing on with these clowns. To get them to repair something is a nightmare. Their customer service is a joke! Always at least a half an hour to talk to someone, and the person you talk to can never help you. They must talk to a supervisor. So another half hour wait, unless you want them to call you back. After 3 promises of a call back I finally got one. They said they would do what I requested. This was to remove the second opinion charge of $75. I told them before they sent this so called appliance tech I was not willing to pay the service charge yet they charged me anyway.

I was very disappointed by the service and coverage that the policy offers. I have called 4 times in an effort to get my claim settled. I have waited on the line over 1 hour each time. I gave up the first 2 times, being I was calling on my lunch hour. The ice maker on my refrigerator broke. The service representative came out and advised the part was going to be ordered and he would return to repair when it came in. I later got a call from a Service Rep at American Home Shield that the part is only available in black. I was told I can either accept the black part or get a small credit. I reviewed my contract. BEWARE: It states that they will use REASONABLE efforts to install covered items or parts of similar capacity, color, or finish. So, I was told that I would need to accept having a white refrigerator with a black ice maker. REALLY? That makes no sense to me. I recommend to read your contract to confirm what is covered.

I attempted to set up a service request and was not available for the first visit that the contractor could offer due to work. I called AHS and requested new contractor because I would have to wait 2 weeks for another appointment. I have a broken washer with children in the house. They would not give me another vendor because they said that the original vendor was available and I was not working with the vendor - um I WORK that is how I pay you - I cannot tell the judge and my client that I need a continuance to fix my washer. I asked for supervisor - 2 days is estimated call back. I will just call Sears and cancel as I have been paying this for years. Used it once and they can't seem to help me.

Hi. I am having a real horrible experience with AHS. I have a home that has a plumbing leak and have been trying to get AHS to send me a contractor to resolve it. They sent 2 companies - Street Plumbing with no experience on plumbing and made me reschedule the appointment 4 times, then I was routed by AHS to another plumbing contracting company Air Rooters - and they cancelled on me 3 times - still now no response from AHS and my house leak is ongoing. I have spoken to customer escalation department with so many agents like 'April' etc- going nowhere. I think AHS service is horrible and no sure if anyone will take accountability. Folks please don't buy AHS services - there are better companies. I am planning to file a case with the better business organization. AHS if you are really interested in fixing this issue - please call me.

I had a really poor service breakdown. Had to wait 60 minutes to talk to someone. Not once but multiple times. People claim to want to help, then zero follow through. Chat people give different 800 numbers to "get through" - then another long wait. And surprise, no follow up.

American Home Shield has dramatically improved their customer service. It is now possible to get someone on the phone and they work hard to help you work with the repair people. For a few years I was very disappointment but for the past year they have really worked hard to do better and I appreciate it.

The technician that inspected our oven was timely and very nice. He presented himself well and was professional and thorough. Once the oven was ordered it arrived on time and was delivered promptly. The opening in the cabinet was slightly too small for the oven to slide in all the way, but the installer hooked up the all the wires and got it ready so all I had to do was shave off a little of the side of the cabinet, slide it in and screw it into place. It's been very nice having an oven that doesn't fluctuate 100 degrees like the one that was replaced for our $100.00 co-pay.

Have had them for 2 months, and so far, been given the complete runaround on my repairs. AHS will say they rely on their contractors to complete service, but there lies the problem. Their contractors are horrible. The first contractor replaced a part, after I had to wait for 3 weeks. Repair worked for one week, then they came out again, said a different part needed to be replaced. Received a call from a 2nd contractor, saying the case was handed off, as the first contractor was not authorized to work on my refrigerator. Again, this is AFTER the fist contractor already worked on my refrigerator, and replaced a part, so how can they not be authorized?