American Home Shield Reviews

My air conditioner claim with American Home Shield went fine. It was set up, the repair guy came out, he looked at the problem, and he fixed it quickly. I had another claim after that for the bathroom sink and for a leak in one of the bedrooms. On that one, the plumber who came out was very nice, but he had to come out a second time because he fixed it, and then it still was leaking. For the one in the bathroom, that was a claim that I had submitted a long time ago, which I called AHS about. The person said that they called me and it was like they were waiting for my faucet. So, for a long time, I couldn't use my faucet in my bathroom because they said that they were ordering a part, but it never came.

When I first started with American Home Shield, my issues were fixed the first time. I didn't have to call them back. But I noticed towards the end, they were sending people that were new at what they were doing. Phil's AC had to come out four times before they got the air conditioner working the way it was supposed to. Also, being a customer for 16 years, one would think that there would be something a little different for me. But instead of American Home Shield staying balanced, they increase every year so I'm no longer with them. I couldn't afford it anymore. I started out with them with $69 and it went up to almost $169.

I like having the peace of mind with American Home Shield. When we got our first house, we had some issues and somebody recommended them. Since then, we've had them. When something unexpected happens, we don't have to worry about selling out. The last call we've had with them was regarding our dishwasher that was leaking water. With Sears, they send you a message right away, letting you know the appointment it said. I receive the same communication from American Home Shield stating who has been assigned. Sears even send their person's information. The person who came was very professional and got the job done on time. He ordered the parts that were needed then came as soon as the parts were delivered to install them.

American Home Shield is the worst company ever invented. They're a scam. I've used them twice, one time for my water softener. They told me in order to replace the water softener, it was gonna cost $1,100. I can go buy a water softener and put it myself for less than that. Recently, the air conditioner wouldn't turn on. I straight up asked the guy how much was it gonna cost me if this has to be completely replaced out-of-pocket. He said 2,000 to 3,000. In this area, I can buy a brand new one, have it installed with $2,500 without having a warranty. American Home Shield is a waste of money.

We had something stuck in our sink and our garbage disposal was not working. The repairman came out right away. We reported it on a Friday, and he was out first thing on Monday. He was very nice and took care of everything.

I have been trying to get my dryer fixed and AHS is using Sears Home Service. This is the worst company I have ever dealt with. I haven’t even been able to deal with anyone local so I’m not sure about the Leesville techs, I’m sure they are great. The actual Sears Home Service company is trash. I have been trying to get my dryer fixed for two months. I have paid for the service but received nothing. I have had five scheduled appointments and no one has showed up. My status on their website keeps saying parts ordered and I have told them multiple times that I received the parts but the system isn’t updating. I haven’t been able to speak with a manager or supervisor. All the call centers are in India and they have not been able to help me at all. The only reason I am keeping this appointment is because it’s through my American Home Shield. When I speak to AHS I get about the same type of customer service. Nothing has been resolved. Unbelievably bad service.

I've always had a good experience with Competition Pool & Spa. They're very knowledgeable. I have requested them through American Home Shield because they do a good job when they come here. I had a claim for a pump recently. They took care of it. They usually come within a day or two of me sending in a request and they take care of it while they're here. We've had AHS for close to 30 years we've been dealing with them, in this house and the one that we had before. I've told a lot of people and my kids that they should go with them because repairs happen sometimes and you're not financially ready for something like that. It's a blow when it's a big one. For the copay that they charge, it has gone up recently again. But I understand, everything else has. But it's still a lot cheaper than having to pay it out of pocket. I'm also not big on computers, but their website is easy to use. I've not had a problem with it.

Dave did a good job. But I had a little bit of an issue, and it wasn't covered on the callback policy. The toilet runs a little bit. It needs to be adjusted which I'll do. But most of the time, I'm happy with American Home Shield. In more than five years, they're the best ones.

I had a leak in my heating system. I had a good experience with the tech that AHS sent out. He explained everything. It was an expansion tank, and it was a check valve. They ordered the part and came back the next day and fixed it. It's good now. I've had no problems with American Home Shield. If I had a problem with the technician before, any other jobs, they would right it. They would just send somebody else over.

American Home Shield is very much easier to work with than my previous provider. When I had a problem with the controller board on stand alone range, I called American Home Shield and they had a technician out within two days. He expertly diagnosed it. It was a little bit difficult to find parts but they found it and it was repaired within three weeks. It was the same thing with my dishwasher. It took a little bit longer. It was fixed within a week and a half. But the contractors are wonderful. They're local people. I live in Bakersfield, California and this guy works for a company based out of Los Angeles, but he's part of the Bakersfield team. He knows the area and the people. I've been very happy for the service. They're timely and friendly to talk to and that's all that matters.

The service is real and the $100 deductible is great. Recently, the AC went out and we couldn't figure out what was going on. A repairman came out and checked the thermostat. But something upstairs was causing it to click off so he went upstairs into the attic to find what the missing piece was. He found the missing piece, replaced it and the air came right back on. But some of the contractors aren't that personable. It's almost as if they're standoffish like, "Let me get my work done and bounce." That's cool but inquiring minds wanna know so that I can be better prepared in the future.

American Home Shield replaced a refrigerator, an Advantium oven and several other things. We've also had some repairs on products in the home. We had become their BFF for a while to get them to move, but they moved. Also, given the web form does not permit a lot of description, we've had to have different contractors come out that were specialists in those areas we needed specializing in. Once I find out who the contractor is, I contact the contractor and let them know exactly what the problem is ‘cause pretty much American Home Shield asks if it's working or not working. Their website sucks and the price is not great. But what we get is pretty good and we've renewed the contract with them.

The tech from Rick's Appliances who came out for the microwave was very good. They ordered parts, but it still wouldn't work so they went ahead and got me a new one.

American Home Shield has been great. I don't have any problems with them at all. They're quick. I go on their website to let them know that I have an issue. I fill out what my complaint is, and the site gives me all these different options to narrow it down. I hit submit and then they refer it to whatever companies they have. Once an appointment is set, they charge the deductible and then the company comes out.

It was a very good experience with City First Electric. It turned out it was just a GFCI breaker that had tripped. I had put an expanded outlet on it that had USB and a night light and did not remember that it was a GFCI. The electrician went above and beyond to look at everything in the circuit panel and make sure everything was good. I was very pleased.

The repair guy came out to fix a toilet at my house. He replaced the mechanism inside part so it'd stop running. I've had American Home Shield for three years and I like that I don't have to worry about contacting somebody else to come out. I can do it right through their website. American Home Shield is pricey but it's worth it overall. It's easy to deal with. You just do the claim on the site, and somebody comes out and fixes your issue. You don't have to worry about anything else.

I had to go through a couple of different vendors for my dryer, but we were able to get it resolved. The first company said they showed up, but they didn't. The second company got part of the work order resolved. The second part of the work order, which was on my stove, we weren't able to resolve that. But the third company that I worked with was able to get that situated. In the past, I didn't have many issues with American Home Shield. But through my experience now, I try to recommend the technician or the company based on previous experience and I request certain companies now. If the person or company is not one of their vendors, it's usually a issue. But they try to work with you to find somebody that you agree to, if possible.

American Home Shield does their job. I would like to do things with person to person, but AHS kept encouraging me to do it online. They would act like they don't want me calling customer service. But when I had to call customer service, they were very professional. Also, it would be the third time the contractor would come out to fix my refrigerator and I'm not happy. I will call AHS and submit a complaint about them. But the recent contractor, Beverly Garage Doors, was in and out. The tech told me that kind of work that he did would have been only a $50 service fee, but I had to pay 125. I wish I didn't have to pay that much. He did the service.

3 months of chasing the company they hired to repair my heat pump and living in 90° heat in the summer in Florida. They finally gave in and offered a cash in lieu. I accepted expecting them to pay the labor and coil at least. I paid $2,056 out of pocket and AHS slapped me in the face offering me $600. How does $600 cover the coils and labor? I truly do not understand. I'm out $1,4056. After paying the $75 a month for almost 3 years. Never again will I use AHS.

Elite Air did great repair. They were on point. We had to wait on parts because we had to wait on American Home Shield to do the part. I put a call in around the weekend, and a week and a half later, they were saying, "Oh, well, we'll do it over this weekend." I was like, "Well, you didn't do anything originally when I put the claim in on the weekend.” Things happen after hours. Things happen on the weekend. That's why we have the protection that we have. If they're not gonna take care of it, then why do we use them? I wasn't very happy with American Home Shield with that claim.

I had a plumbing issue. My showers weren't working and American Home Shield sent somebody out. They sent a good company. They fixed it within a day. It was great. Everything seems to be work fine.

I put a request in with American Home Shield for my washing machine in February and I didn't get it resolved until May. The motor was going bad. It made a lot of squealing noises. The technician came and said there was something wrong with the motor and base. He said he would order the parts right. But AHS couldn't find the parts. And they had me wait. I kept calling. They said they couldn't find the parts. They would pay me for it, and it took forever. It was resolved in three months. But I was paid for it. Also, the ice maker didn't work that good. I wish AHS would act a little quicker when people have problems. Because if people had a problem with their refrigerator and they need it, it shouldn't take months to resolve it. Also, people have to wash at least every week but it would take three months to resolve a washer problem. That's not good.

American Home Shield would give someone to turn to in the state when I am not able to have to deal with that stress. I immediately know who to call, and I know what to do. I would pay for that initial 125 or 100. And I know that within two days, I would have somebody coming out to the house. AHS would bring someone immediately to contact when there was a problem. I have a go-to person immediately. The cost is up there. But I'm happy with them. The website was very straightforward. Recently, the oven was not coming up to temperature. The contractor had to replace the probe. The tech from Cooper Appliances was very good, so much so that so that I have told people that have asked me, "I have an appliance broke. Does anyone know anyone I could call?" and I have sent them to Cooper.

Company doesn’t live up to their contractual agreement. Been having ac problems since 6/7/2024, sent Fast Response to resolve the problem which I had to pay out of pocket over $900 before they would fix it. Problem still wasn’t resolved after several times revisiting to see about the issue. AHS hasn’t returned my calls with a supervisor until this day and it’s been over 2 months since the initial order date.

American Home Shield has improved their service since we got them. I put my claim on the weekend and the contractor texted me the previous day they don't work on weekends. They would be there Monday around 9 a.m. to look at it. They had an idea of what it was, but once they saw it, they said, “We're gonna have to replace this part, so we'll get back to you.” They waited for parts, and it took them four days probably before they got the parts. It went well.

The person that American Home Shield sent out was fixing a symptom and not the actual problem. It got until I had to threaten AHS and say that he had replaced the same two parts that have burned up and they’ve got to fix the problem. It was a struggle to get them to send somebody else and to see that this was a priority. The technician said it was fixed. But it's not. And it turned out the whole heating element had completely warped. I had to finally say it doesn't have any different heat settings and it has one heat, which is burning hot, to get them to pay attention. It was a huge fire hazard. But AHS sent somebody else and he fixed it. And it's good to go.

Putting in the claim and going online was an easy process but overall, dealing with the contractor was slow. You gotta put the claim in and then, you wait for them to call. I had to call them to make sure that they had received it and when they were planning on coming out because it was extremely warm in my parents’ home. But it was over the weekend and it may have been because of that.

American Home Shield's claims process works pretty good and their contractors are very professional. But it took a million years to repair my microwave. It was nobody's fault though because things fell through the cracks. Sears didn't send enough parts, but that was a Sears problem, not American Home Shield's. It finally got resolved and it was just a mixup on the guy getting the right parts here.

My air conditioner stopped working. I called AHS and the tech came very quickly, within 24 hours. He was a very nice man. But within 20 minutes after he came, it was working. And it's been working ever since. I have had AHS for 20 years and I am a widow. Without them, I'd probably would have gone bankrupt. They saved me and I tell everyone about them. I'm their biggest promoter.

All the pipes were gurgling, so I thought there was a blockage. I would flush the toilet and there would be bubbling from both of the sinks in the bathroom and sometimes from the shower. I submitted a claim with AHS, but when the techs called me, they made me go back and add stoppage to my claim. They said it fell more under that. Then, the two young guys who came out were pretty chill. But they told me they weren't able to fix the issue because it was not a stoppage. They said that most likely I needed to get the pipes cleaned and that was something that they couldn't do.

I always contact American Home Shield by phone, so I know that I'm speaking with a real person and my request won't slip through the cracks. The customer service reps are nice and cordial. AHS takes the $100 service charge and they'll put you in touch with companies like Nola Aquatics and what they do depends upon their workload. Nola Aquatics came out and worked on my washer. They ran one cycle and did not submit the report. I had to call American Home Shield a number of times to ensure that the report was submitted so we could go on with the process and it was about a month without the report being submitted. AHS said they would try to get in touch with somebody from Nola Aquatics to find out where we can go, if my washer could be fixed.

AHS is a scam. Their insurance barely covers anything, and the customer service is the worst I've experienced. They keep making empty promises to their customers and will never call you back. Do yourself a favor and stay far away from this company.

I called AHS for a plumbing claim and the contractor they assigned was professional and on time. They did their job and they solved the problem. I ain't had a problem since. But I've been with AHS since '07 and I don't appreciate them going up on the prices on us old customers. They bait the new customers in and give them a break. But the old customers are the ones that should be getting a break because they've been with them so long. As far as the service, they dispatch the ones that are supposed to come out and do the work and I have nothing against them. Some of their reps are foreign and they do their best, but you can't hardly make it clear what they're saying. You got to go over and over again. But I would still recommend them.

I've had a lot of issues lately. One was a leaky faucet, one was an air conditioner that didn't work, and one was the washing machine. The air conditioner was not handled well. I had to have the techs come out three times. For the faucet, it started leaking again after it had been fixed. I had to call them again. They were gonna charge me because it was beyond 30 days and it was 32 days. I told them I wasn't gonna pay because it was 32 days since it had been fixed. Finally, they waived that fee. The third one was a leaking washing machine and that was a multiple one too.

For my recent claim with AHS, my washer was not draining during the wash cycle. It would not empty the water. The tech that AHS sent came out and put a new lid switch in it. And that's what fixed it. He was amazing. He reached out personally and he talked to me about exactly what my washer was doing. He narrowed it down to the lid switch. He went ahead and ordered that part to have it on hand when he came for the house visit. He worked with me to make sure that he wouldn't have to come out multiple times. I really appreciated that. Each time I've reached out to AHS, it's been amazing. It's comforting to know that I can just call them and then they find me the vendor. I've had great experiences.

American Home Shield is a great plan and a great service. I would absolutely recommend it. They're very responsive. Their customer service reps are always there to answer, and they send somebody out, and if they can't get them here within 24 hours and you call back, they're following up to try to see what's going on with that person or they try to connect you with somebody else.

We had AHS for almost 20 years in Jacksonville, FL on 2 homes at the same time and were very happy with their service contractors and with the customer service staff. They even replaced an air conditioner in one home after it had been repaired three times for the same problem (as they are supposed to). THEN, we moved to the Orlando area in 2018 and, again, had coverage on two homes. Our daughter’s home had an air conditioner that continually quit cooling when it was 95 and humid and she was VERY pregnant. AHS couldn’t find anyone to come out and then when I said I’d find my own service company to look at it, AHS couldn’t guarantee that we would be reimbursed if the problem wasn’t one that was covered.

It was a terrible experience. American Home Shield took forever to help us out. Took 17 days to fix our issue the first time. They didn't fix it right, and it took another two weeks the second time. It's a swimming pool, and it was a swimming pool and spa. It was the pump, and it was very hot. We couldn't go for three weeks with a pool pump working, so the pool went green. We had to pay all kinds of extra costs to have the water changed and the pool acid washed because of AHS' delays. It's their strategy. They try to delay everything until I would get frustrated to fix, and I would pay to have it fixed myself.

We had a couple of things break down and American Home Shield sent somebody out and got it fixed right away. The ice maker on our refrigerator went out and someone came out within two days easily. Everything's working great. The guy was very professional and it was all perfect. I liked AHS’ responsiveness.

The communication with American Home Shield was fine and the customer service reps were nice about getting me in contact with the person with regards to having my appliances evaluated or inspected. I didn't have any problem with communicating and receiving the response. The downside is that the replacement for my dryer was a cheaper version of what I had. So, it wasn't an equal swap. Another thing is, when I first purchased this warranty agreement, I was told that the inspection fee would be $75. But when I called and made a claim, the reps were telling me it was $125. Maybe I misunderstood something that they said. But I tend to write everything down, especially when it comes to what I'm paying for. I'd like to be clear on what I'm paying for. Maybe there was some miscommunication in the process with the representative that I spoke with.

If you have to get in touch with this company....best of luck to you. Most painful claims/customer service I have ever encountered, I felt like I was going insane. Everyone gives you the run around with no answers. I am a new homeowner, and my real estate agent recommended American Home Shield. A month after we moved in, we hit a heat wave in MA. The split unit in my bedroom didn't seem to be cooling properly so we put a claim in for service. The tech advised that there was a leak in the lines so it was low on freon, and that they would send the information to Home Shield. A week went by and I did not a hear a single thing from Home Shield. I called and would get told every day, they were waiting on the tech who was unresponsive. I asked how long they wait to get authorization and kept giving me the run around saying the tech company was unresponsive and a supervisor would reach out and escalate this matter.

I left American Home Shield and went to Choice Home Warranty for a year then came back to American Home Shield. The premiums are good. They're doing good with that because they cut the coverage. When you cut the coverage, you can't expect to charge people a whole bunch of premium. But they need to come down on the service fee 'cause it's too much. I also don't like the part where we have to pay so much for our freon. I have a unit that requires R-22 freon. If I have to get my air conditioner serviced, we have to pay the bulk of the freon. American Home Shield only does $10 on it and it may be $80. That means if we gotta get three tons, that's $210 coming out of our pocket. Recently, I had to call them out two times in order to get a plumbing issue fixed. But it wasn't their fault because my unit is a different unit than what they make now to heat water. The repairman was very thorough.

I had someone come out to check the dryer and another who checked my stove. I had to go with whatever they said and I didn’t have any problems with those contractors. For the dryer, the tech told me that there wasn't anything wrong with it and the issue had something to do with just the setting of the dryer itself. But there was one company that came out for the plumbing that I didn't appreciate. I had them twice and the first time, they were running around the bush then finally, their guy came and did nothing. So, I just hired somebody to get my plumbing work done. The second time I had them out, I thought their tech was clearing out my floor drains in my basement. But less than a month later, I had sewage backing up into my basement. So I just paid somebody cash money to come and clean out the drain the way it should have been done.

Any time we work with American Home Shield or any of their providers that they sent out, the service has been very poor. The guys have been very unprofessional, so has American Home Shield. We recently had On Point work on some plumbing issue. There might be certain individuals inside the company that have been a little decent and a little helpful. But overall, we would not recommend American Home Shield or any of the contract providers that they have sent out. We've just been stuck with American Home Shield. We also renewed our policy with them just because we had previously been with them and we wanted to have some type of coverage if something hits the fan. But the amount of money that we pay them along with the stress and everything else that comes along with dealing with them is not worth even a dollar.

American Home Shield is the best. I don't care for the prices, but you have to pay for security. When I call them and file a claim, they're Johnny-on-the-spot. They're here, sometimes, the same day. The technicians have been excellent.

American Home Shield's customer service is excellent. They answer my calls and clarify what's going on. I did a claim on my dryer and it went okay. It's working, but I need to have a certain part on there replaced. The tech was professional. He looked into the dryer and showed me other parts, told me that he could repair it and then that I would need this other part, too. He told me that they didn't cover that part. So, I'm gonna have to order it and have someone else do it. But the dryer is working okay right now.

American Home Shield has been very responsive when we've had to call. The tech that came out for the air conditioner that had a freon leak seemed to know what they were doing. I had asked that tech the last time and he told me something that implied that we needed to have the same company coming every time to get something out of our warranty that we weren't getting. But every time, we have a different company that's assigned to come.

I had an AC guy come out for my AC that wasn't working. He had a big conversation with me where he was telling me that the coil in my unit on the outside was a five-ton and the coil in my unit on the inside was a four-ton. When he left after having a conversation, I thought that he was saying that American Home Shield was not going to cover my claim. Because the coils in the inside were smaller, it was causing the problem on my condenser on the outside. He gave me an estimate for 12,000 to replace both.

I had a problem with my central air. I called American Home Shield and they sent United Air Temp. It was a fraud. They came in and said my whole system was down. There was a leak on the evaporator coil and they gave me 20 things that happened to my system. It was costing me almost $11,000 to replace that and American Home Shield was only paying $600 for that. The second issue was I have a leakage on my water heater. American Home Shield sent somebody who said it's leaking. They gave me an estimate of almost $2,600 and American Home Shield would only pay me $900 for that. The plumber said they're gonna put a new unit and it needs a new plumbing. But the plumbing is just to change a couple of pipes to fit different sizes. It's not rocket science.

I've been trying to get my stove fixed for almost a year and can't get it fixed. American Home Shield can't seem to get the part and it's been several months. So I have been working with a stove that just has one burner in front, and I have special needs clients that live with me. Every time I try to call American Home Shield, I get foreigners in some other country and I can't understand what they're saying. I'm very frustrated with it, and I can't afford to go out and buy myself a new stove.

My AC claim with American Home Shield was a waste of time. I don't think I'm gonna be calling them anymore for any air conditioning because they don't cover anything. They charged me $125, which is $50 more than the guy himself would have charged me to come look. And then the Freon that he added cost me $250. AHS covered $30 of that. So if I had not called them, I would have saved myself money. The cost of doing any air conditioning work is cheaper by myself than it is with American Home Shield unless the unit has to be completely replaced. In other words, if they had to be replaced, they would have shelled that five grand. So, that would have helped. But when it comes to just general small issues, I find American Home Shield is not worth the money.

American Home Shield is a decent company. However, the contractor couldn't pinpoint the problem. They went back and forth between electrical and the appliance. My microwave is working now. But they should have been able to figure it out sooner. It shouldn't have taken from May until July to get the microwave fixed.

MidSouth Electric came out for my garage and they were great. The only thing that it was was the reset button inside the garage. I just knew my lights weren't coming on. I'm not electrically inclined, and the tech was really nice. He explained to me if it happened again to try that first and try to save myself some money. As far as American Home Shield, they aren't the best. They could improve on their response time when you submit a claim. I'd tell others to look for somebody else. The only reason why I'm still with them is because I don't really have the time to do my research and find another one.

The guy that came out couldn't find the leak. He told me I would have to find it. I said, “What am I supposed to do to find the leak?” In the meantime, I called back American Home Shield and said, “He couldn't find the leak. I want somebody else to come out.” They said, “You're gonna have to pay another service fee.” I said, “I don't want this other guy to come to my house because it was a disaster.” I had a local guy come. He found the problem in 10 minutes. So, I called AHS back and said, “Can I get this guy to come?” They said, “No. He's not in the system.” I said, “I do not want Trademasters to come again because they were incompetent.”

Right at the beginning of the season, we had a house guest who turned the AC way down one night and possibly froze up the machine because it tried to run too hard, too fast. We reached out to AHS saying that we needed a service on the AC and they sent out All American Services of Georgia. By the time they came out, it had mostly thawed itself out but the tech performed a service on the unit. They cleared the drain lines and tested the Freon and said we should be good to go. We haven't had any issues since. We've had a couple of claims on the policy since we've had it in the last four years and every time we've had an issue, it's been resolved fairly reasonably and quickly.

The people that come out always have to get a second opinion. It always feels like they're playing the system instead of going through American Home Shield and fixing what needs to be fixed. There's always an adjustment that has to be made to where I am asked to pay the company directly. For example, with my water heater that I got changed a few years back and with my AC unit that I just called in, instead of fixing it, they said, “It'd be tougher to go through American Home Shield because they're gonna take a long amount of time and you need your AC now.” They recommended that I purchase a unit from them instead of fixing what the problem was. Something always has to be modified when they just have to take one out and put the other in the same way it was.

We had to have a repair on a hot water heater done on a property in Oklahoma. The wait-out time for American Home Shield's mechanic was more than a few days so we had a local guy come in, do the repairs and submit his bill to American Home Shield. But they refused to pay it. They thought that his labor costs were not correct. They didn't even offer to settle on a different amount. They just refused the entire claim. This is our first claim with American Home Shield. We have homeowners insurance on other properties that we have and usually, when we have to bring someone out of their system in to repair it, they will reimburse us what they usually pay their repair people. This one with American Home Shield was very different. They refused to do anything. It was 30 days after the repair that they called and told me they wanted a second opinion.

I've been with AHS for a while and they have changed their service so much now. It kind of bothers me. Years ago, they would give better options when I had a bad appliance. But I know they probably run into a lot of stuff, too. Also, they don't have their mechanics in-house and they were using Sears mechanics for my most recent claim. The refrigerator wouldn't quick cool and the first guy they sent out, who was an excellent service man, said that an orifice was bad. He bled it down and changed the orifice in it and the compressor was probably good. But the refrigerator didn't cool. The guy told me the second time that he remembered the first time they changed this compressor out. He said the compressors normally don't last for two years and that's about two years when they were back out here working on it.

The coil was leaking and I called American Home Shield. Comfort Pros came out and they were very good. They were helpful and professional and they did a good job. I'm very satisfied with AHS. They're at my house within the day and I don't have to wait four or five days. Within a half-hour after I put the claim in, I know who's coming. I know their phone number and I could contact them and make arrangements to make sure I'm home in the day. AHS is very prompt as far as their service goes. One of my friends where I used to live got them too when I told him how good I thought it was.

We had some ductwork that had some leaks in it. My wife called AHS and set up the claim. Mike's Clean Air came out and they repaired it. My experience with AHS has been okay up to now.

I called American Home Shield recently, and it went well. The tech was a very nice guy. We had to call a second time because the unit still wasn't quite right, but after he came the second time, it's been wonderful. However, we've been with American Home Shield for 16 years, and there's been a steady price increase over the years. I've been increasingly unhappy with the monthly charges. The amount is a bit concerning.

American Home Shield has been very responsive when we submit cases. Some of the subcontractors they use are less responsive or challenging at times, but for the most part, we have value for the money we've spent. They’ve replaced a couple of appliances that would have cost us way more had we not had AHS. So, I appreciate the service. I try and be more clear in defining the context of the issue and hopefully, we're getting a higher end of the subcontractors they use. Our experience has been very good overall. Eventually, we get things resolved but sometimes, it takes a little while.

The refrigerator was not working, and unfortunately the contractor that American Home Shield chose to send this time was really bad. The day he came out, I told him that I needed my refrigerator because I have medication in the refrigerator that I need to keep cool. He said, “Well, that's up to American Home Shield to make it rush order.” I called American Home Shield and the problem was the tech took over a week to turn in his diagnosis. Then he came to put in a part and did not confirm that it was working, left, and said, “Oh, just check it in an hour.” It's not working still, so I'm almost a month without a refrigerator.

Whenever I had issues, American Home Shield was quick to get a service person to come and look at the problem. My experience has been fairly good. They recently sent A-Fix. I had a noise coming from the refrigerator. The serviceman showed up, and he assessed the issue and said it was a compressor. The only issue I had with the whole thing was that the serviceman did not speak a word of English. He used a translator device on his phone, and I was never told about that ahead of time. When the unit came in, they came back and replaced the compressor. They weren't gonna take the old part, so I walked out to his service vehicle and I gave him the part. He rolled his eyes and asked if I couldn't put it in my recycle. I said, "No, you can take it." He rolled his eyes and he took it and drove off.

The last time I had a service request through American Home Shield was for an electrical outlet in a small bedroom. When we would use the plug, the fuse would blow. The wires weren’t connected right in that one outlet. When the repairman came out, he knew exactly how to fix it and he did it the same day. It went fine. However, my experience with American Home Shield depends on what the appliance is. The person they sent out for my furnace said I needed a new liner. I talked to Home Shield and they did not wanna honor the service call unless I paid the person to do the liner. I knew I didn't need one ‘cause I had replaced one a couple years ago. We talked about a second opinion, then they reneged on me at being able to get a second opinion. In the end, it worked out fine because they honored my second opinion, saying that I did not need a liner.

My experiences have been all good. I don't have any problem with American Home Shield. They're a fantastic product. They recently had my microwave oven replaced. The service people had to come in, then they ordered it and put it in. They were in and out within 45 minutes to an hour, and my microwave has been working fine ever since.

United Air Temp is the primary company that American Home Shield uses for different things, and they are horrible. I have a splitter between my two sinks. American Home Shield knew it was a splitter 'cause I know it's a splitter and I'm not a plumber. The guy from United Air Temp stuck a snake up in there and he busted it open and water went everywhere. He tried to cover it up and he tore up some things in my house, including a cabinet. American Home Shield ended up paying me a bit of it, but I'm not dealing with United Air Temp ever again.

I filed a claim for the AC unit that was working on and off. Sometime it worked, but majority of the time, it did not. That experience was good but the last one was not. I tried to do it online but I couldn't because I had to refresh it for my new contract.

The AC wasn't cooling. I submitted a claim online with AHS and their website worked beautifully. The turnaround time was 24 to 48 hours, and I called the contractor, Staunton, the next day. Then, the techs showed up on time and they took care of the problem the first time they came out. I'd recommend to my friends that they choose AHS as a home warranty company. They're just a little bit too expensive.

AHS has taken care of whatever issue we've had. Recently, the icemaker wasn't working properly in our Samsung refrigerator. We made a claim with AHS and the techs they sent out were very good. They had to order the parts and they didn't know how long it’d take to get them. It took a couple of weeks, but we got the repair done eventually. Since then, the icemaker has been working fine.

This year, our cooler was leaking severely, and when the service person from Crispy Air came, he said, "Home Shield won't do nothing about it 'cause it's knocking." The cooler is on its last leg, and he said, "All I could do is just patch it." "Well, what about the pads?" He said, "That's a maintenance item. You gotta do the patch yourself.” All the guy ended up doing was do a patch job, so we still have a knocky cooler and with corroded pads. The year before, our AC went out during the middle of summer, and it took about 10 days to get it fixed. We had one other claim as well. It was for a busted toilet and the plumbing company took quite a long time to fix it. Crispy Air is a really crappy outfit, and so is the plumbing company that Home Shield went through. The plumbing company was some kind of fly by night outfit. I am not happy.

I've been happy with how American Home Shield has handled claims. I've submitted claims with American Home Shield online and it has been very easy. I would get a text that said somebody would be assigned within a certain amount of time. I would also get a text saying what company was assigned. However, AHS has priced themselves out of the market. The coverage is too expensive. That is the reason I canceled. It's cheaper to just save the money and pay as I have to pay. If it were cheaper, I would still be an AHS customer.

The plumbers who came out for my leaving pipe were nice and polite. They were good. They fixed it the same day. It's working normal since.

We had a couple of valves that needed to be replaced with the faucets. The plumbing company that was sent out did a very good job. I've had American Home Shield for 10 years and this plumbing company had been out here many times and they've done a very good job. They've always fixed the issue on the same day. They've had to order a part every once in a while but very seldom, and when the part came in, they came right back out. They were very good and timely. Overall, American Home Shield has done a good job.

We had someone come out to look at the AC, and he did a good job. He was professional. Submitting the claim to American Home Shield was simple and easy. Everything was good. My experience was great.

When my dishwasher had overflowed, I submitted a claim through American Home Shield's website. It looked pretty easy to do. Then they gave me the name and the phone number of who would be contacting me. The contractor was excellent. I didn't have any problem at all. The tech said that I needed a new dishwasher. It was too old and not reparable. So I did my new appliance through American Home Shield's website. The process was average and I wouldn't do it again.

I've had a couple of bad experiences with American Home Shield. When Sears finished with my stove, I had to trash it, get in debt and get a new stove. I called AHS and said, “You all sent Sears, and they done mess my stove up.” One time, the gas was so strong coming through that we called the fire department. It was two hours to snap on something that should have taken 10 minutes. And I knew right then I was in deep trouble.

When I would push the button for the garage door to go up, it would go up, but then it automatically would come back down. We were very pleased with the young man that American Home Shield sent out. The garage door is working better now. The first time that they came out, it worked for a while. Then within five days, it once again started doing the same thing. So, the company came back out and the second time, they did what they were supposed to do. The service was excellent both times.

The AC was not cooling. It was frozen. I submitted a claim online and American Home Shield sent a tech to fix it. The AC is working as it usually was working. The service was pretty good, so I didn't have any problems this time.

We thought there was a leak in the hot water heater. We would use the hot water and after two minutes, the water would get cold. I sent in a claim to American Home Shield and the guy came and took a look at it. One thing he needed to change was a pressure valve and turn the temperature up, and that was it. He said that the water pump that was there was not pumping enough water to it for it to stay warm. So he also replaced that and took care of everything for us. Luckily, he had the parts that they needed on hand and was able to do it right then and there.

American Home Shield sent a tech out to fix my dishwasher that was leaking, and they wouldn't fix it because they said they had to take the dishwasher out of the wall, and I would have to take it out myself. I refused to do that because I have been with American Home Shield for 30 years, and all of my kitchen appliances are built-in installed. So, when the company wouldn't take the dishwasher out, they were trying to hustle American Home Shield to get a new dishwasher. I told American Home Shield that my refrigerator had just been worked on the year before. This guy from JumpStart was the one that fixed it and took my refrigerator out of the wall and didn't charge extra for it. I fought with them over month before I finally got my dishwasher fixed because the first company was terrible telling me I had to pay to dig it out. I got with JumpStart, and they did a really good job.

I haven't had a bad experience with American Home Shield's service, but I don't like that they go up every year. Our monthly charge would go up whether I have a claim or not. My upstairs air conditioner wasn't cooling. The last time I called, someone else came out. They didn't have a ladder to get up on my house where the unit is. And it would take a larger ladder. I called AHS back. They had to send another contractor. They fixed the issue.

There was a big problem with our AC. A & R came out, they supposedly fixed it, then it wasn't fixed, and then they had to come out again. The people that bought our house had a lot of problems with it. It finally was fixed, but we ended up having to fix it out of our pockets because it was with our swamp cooler and they said that it wasn't up to them. A plumber had to come out. The plumber came out but couldn't fix it. They could repair part of it. It went back and forth between A & R and a plumber and then it was something else. We ended up having three different people come out. Even after the house was sold, we ended up having to have somebody else come and it was out of our pocket.

American Home Shield did well with my refrigerator, but I had a problem with the heating and air conditioning. I didn't know too much about the system and what they were gonna give me is the cash-out. I didn't know too much about it and I declined the cash-out until I talked to the person who was doing the work on my house. They told me it would be best for me to do a cash-out. I refused to cash-out the first time. The second time when I called AHS back about the information that they gave me, I wanted to do the cash-out. They said once I refused it, I could not do it again. I'm very upset. I am very disappointed in American Home Shield because I thought they were working with me and they were not.

We have to have our air conditioner serviced at least once a year every year. A capacitor tends to go on it. Whenever they come to fix it, it's typically an easy fix. It's working fine now. We haven't ever had any trouble with any of American Home Shield's contractors. They've always been really helpful. We've had AHS for 20 years, and I like that it's easy to make a claim and then get connected with somebody local. Typically, they can get to us quickly, too. Our air conditioner has trouble in the summer when it's too hot, and the heat also does in the winter when it's too cold, but they get to us as soon as they can. We've always had good experiences with the customer service people. We have recommended AHS to many of our friends, especially with older homes. This is our first home that we bought. It's an older home. So, it has been very helpful for us as homeowners to have that peace of mind.

I had an issue with the freezer and the ice maker. American Home Shield sent Sears out, and they fixed it. It took a few times to get someone that knew what they were doing but finally, when they did get someone out here that knew and understood, they fixed the problem long-term instead of short term. Overall, since the house we bought was already seven years old, it's nice to have appliance repair through AHS. The techs they've sent out were decent.

I always recommend AHS. ADA Repair worked on my stove not too long ago. It wasn't holding temperature and I filed a claim online. The turnaround time was really quick. I got a call from the repair company within an hour and a half.

American Home Shield owes me 700 plus dollars because the insurance is supposed to pay me back for my washing machine. They've been holding on to it since February. They've decided, "Oh, well, you have to buy a new one and then we give you the money." "How about, no? I don't have to cash out anything." I had a washing machine and they suddenly decided it couldn't be fixed.

AC Wizard has come out a number of times in the last three years. They seem to be the one HVAC provider that American Home Shield sends out and they usually do a real good job. The capacitor has blown a couple of times over the years and they come out and do pretty good job at diagnosing the issue. The last time they came out, I was having a problem with the air conditioner unit that's in our attic that was leaking and they dealt with that problem. Most of the time, it's the same tech who comes out and he typically explains in pretty good detail what's going on so I understand it. He's very professional and knowledgeable.

I've had AHS for approximately 11 years and they've been wonderful. Our refrigerator freezer was throwing water on the floor and they sent a technician out. He was a nice guy. He found the issue, fixed it, and was gone. I haven't had problems since. The techs are usually good. But we had one guy that was up in age and he was a little grumpy and rude. I complained about him and I never saw him again.

American Home Shield has done a lot of repairs and stuff for me and I'm really happy with them. They've replaced two televisions, because I have the electronic package, and they've fixed the dishwasher and refrigerator a couple of times. Everybody else has always been really good and I have no problem with any of the people they send out. Recently, Alfa Appliances came out twice because the first time they came out, they didn't fix the issue. A second guy came out and he fixed it perfectly. But I had to pay again because it was over 30 days. It cost me $250 because it's $125 the first time they came out and I had to pay the $125 again to have them come back.

We had two different people come out for our claim. The first one who came out said that we needed a whole new central air unit and furnace. We waited for a while to hear anything from anybody and then finally, we called to see what was going on. AHS said that they were sending out someone else to take a look at it and they sent out another guy for a second opinion. The tech put Freon in and then put a part in, which was all we needed. The contractors were pleasant. They told us everything that they were doing, why it was needed, and explained it to us.

I like American Home Shield’s reliability and being able to be there when needed. I can call and they send someone out.: Overall, the technicians have been great. My washer machine was not working and the contractor did an assessment and was able to diagnose the issue. And the issue was resolved.

American Home Shield is the worst company I have ever dealt with. They have poor communication with getting back to their customers. Their cash-in-lieu department is reprehensible. And the fee to cancel your contract when you have received absolutely nothing from them is disgusting. I wouldn't recommend this company to my worst enemy.

I was not happy with my experience dealing with American Home Shield. I had three different technicians come over the course of 4 weeks and they couldn't agree with what was wrong with my dishwasher. Then it took forever to order the part. I was frustrated so I called to cancel my plan, the person I spoke with, in member resolutions, offered to give me 4 months without being charged if I kept my plan with them. She said that it was too late to cancel my July payment which was going to be pulled in 3 days but that I should see a credit for that a few days later. That did not happen. I called back and spoke to member resolutions again and was told that I would not get that amount back. It was then that I said I wanted to just cancel my plan and I did.

American Home Shield approved my claim on the washing machine. Errors were coming up on it. It wouldn't complete the cycle. My Appliance Repair did a great job on it. I just canceled the service though. They went up on the fees again. It's too much.

AHS is good. They schedule appointments and somebody comes out. Recently, I did a claim for a dishwasher. Something was broken on it and they replaced it.

My washing machine went out in February and a tech from May Heating & Air came in. He looked at it, took a picture, and said I was getting a new washing machine. He wasn't here five minutes. I asked if it couldn't be fixed and he said they don't work on Samsung appliances. They knew what kind of washing machine it was before he came out and if they don't work on Samsung appliances, then he knew that before he came. He just came on a service call just to do it so they could get paid.

The last experience I had with American Home Shield was good but I've been with them for many years and over the years, I've had several bad experiences with them. My microwave broke and I had to pay $100 for someone to come out. They said it was not normal wear and tear so they didn't cover it. I've had the same microwave for 15 years and I don't know what normal wear and tear is considered because if it doesn't have an issue for 15 years, that's normal wear and tear. So, that upset me. I still had to pay $100 for the tech to come out and the almost $100 monthly payment. So, that was a waste of money. And then another time, it was an electrical issue.

American Home Shield in general is super expensive. They go up every year and don't give long-time customers any sort of discount. I was with them for seven years and canceled my contract last month. They couldn't make the price any lower, and I've gone with another home warranty company. I got three years for the price of one year with American Home Shield and the service fees are 50% of what they were with American Home Shield.

Appliance Agent was a very good contractor and we've had the tech several times before. They’re one of the best and I highly recommend them. They looked at a refrigerator and they were able to diagnose the repairs. They were quite thorough. The parts that were necessary for a very old refrigerator were no longer available and American Home Shield acted on it right away after the contractor submitted his diagnosis of the product. AHS was able to replace the refrigerator so I was pleased with them.

I started a claim with American Home Shield 48 days ago. They assigned a local repair service to assess and repair my refrigerator. The necessary parts have not been shipped nor, as far as I know, even been manufactured. AHS told me to call them if the parts had not arrived by July 22, and they would authorize a replacement. That was 2 weeks ago. I have called several times since then. Their call center in India tells me I have to wait another 72 hrs. before a determination can be made; then they say I will be contacted within 24 hrs. When, after another 72 hrs. I still have received their call, I contact them again. Once again they tell me someone will call within 24 hrs. Every time I speak with their call center in India it seems that I am starting from scratch. No one seems to know the history of this claim and I have very little confidence it will be settled to my satisfaction any time soon.

Back in September of last year, we had a gas leak in the house. Foxcroft came out and the tech lit a lighter where it was at. I don't know if he turned the gas on and from the way it looks, he didn't. But he said it was repaired. I called the gas company back out and it was not fixed. I don't even think the Foxcroft tech did anything on the furnace and he came dressed up and wasn't dressed in work clothes.

This company is a waste of time and money. I have not had a successful repair get covered by American Home Shield. The most recent “partial approval“ which only means they agree that a repair is needed, but they won’t cover the cost. I tried to dispute the reason for non coverage as they claimed it was not due to normal wear and tear despite being an 18 year old unit and they said there is basically no process to dispute. They stand by the decision to not cover the repair and there’s nothing you can do about it. Don’t waste your money. They will tell you anything to get you to buy the package but they do not stand by the promises made. Each service request is a hundred dollars and they will always find a reason not to cover the repair.

American Home Shield pulled through every time I needed them. Any time something breaks down, I know to utilize them. They're pretty good about sending somebody out. When the glass on my oven was broken, I put an order in. My oven comes from Sears. But we don't have Sears locally anymore. So I was a little concerned about getting pieces, but they were able to order it. It did take about two weeks. But they hey walked me through everything. I got a text when it arrived and he then scheduled an appointment to come out and he fixed it. American Home Shield does extremely well for me. It's pretty all-inclusive with everything I have. I've recommended them a couple of times to my friends that bought new houses.

I have had some good experiences with American Home Shield and will renew my contract with them. I call them directly then someone is calling me from a company coming out to my residence. But with Draingo, I wasn't impressed with the experience. The problem was fixed, but I was out of a lot of money. The problem should have been fixed the first time. As I look back at what occurred, it was an easy fix. But they dragged it out to make more money. It was a lot of modifications going on that I wasn't aware of that I had to get billed out of pocket for.

I've been with American Home Shield for 15 years and back in the day, it was an awesome company. I've even sent people to their way. This last time wasn't too bad. But a couple of times before that, it was horrible. Last summer, I went without air conditioner for two months. The company that they sent came out seven times. They kept on blowing a fuse. They even told us they were gonna leave us some fuses so we could go up there and change them when they blew. I ended up going out and having to try to buy me some window units to help keep my disabled mom and myself cool. I got my AC fixed and paid for it out of pocket. American Home Shield told me they'd credit my $75 back. That took four and a half months to get that back.

My air conditioning went out and the company that American Home Shield dispatched to me called me and said they couldn't get out here for a whole week. I realize it's summertime and everybody's AC is going out but we were at about 100 degrees all week that week. We called back to American Home Shield, and after we argued with them for a while, they called another company. They came the next day and fixed it. It was low on freon and the guy was here 10 minutes. But if I hadn't initiated that phone call and raised hell, I would have had to wait a whole week to get another company called.

I told AHS verbally what was going on with my dryer and the contractor made an appointment. Then the techs came and took care of the problem. They were very prompt. I've always been happy with American Home Shield. But sometimes the wait for a part is a little bit longer depending on the company that I'm using. Magic Appliances, the one I had recently, is one of the good ones. I have a certain booklet where I keep everything of all the repairs that I've done through the years and I have made notations on there saying which ones I should use.

I was having trouble with my washing machine. I made a claim with AHS online and it took up to 48 hours to schedule a tech to come out. Then, the tech came in between the time he said he was coming. He got the job done quickly and he fixed the problem. If my friends are looking for a warranty, I'd recommend American Home Shield because I never had a problem with them.

It's wonderful to have insurance. We claim several times a year, and I really like American Home Shield. There is one thing missing, though, and that is that some of the suppliers that do the work for American Home Shield are simply terrible. On the other hand, some of them are simply phenomenal. There has been a couple of examples.

I have been with American Home Shield about eight years, and I have referred them to other people as well. I like the peace of mind of having it with the homes and things that could happen, and the fact that when I needed the service, they've been prompt and efficient in taking care of business. Recently, I submitted a claim wherein the initial issue was that the line up in the air conditioner, at the pan, was frozen. The service people came out and took care of that, and then as they inspected my outside unit, they said that sometimes people get that cleaned. So, to prevent any later problems, they suggested to me about cleaning and I took that. They cleaned out my air condition outside and the vents.

My dishwasher broke down in early May 2024 and I have the home warranty plan with American Home Shield. So my husband I notified them. They gave me someone, but it was a 4-day wait. Then on May 15th I received a visit from the company that was going to do the repair, the technician said he was going to order the part and then return to schedule the exchange, at the end of May 15 days after the visit since I did not receive contact, I discovered that the company also did not fail to respond to the call from American Home Shield and no one let me know; Then on June 17th another company visited and said "they had repaired my dishwasher". Just (One) 1 day after the repair the problem returned even more serious.

Everybody that had to come out is crooked. They overpriced some things and it was, "See you." Didn't speak English, got smart when I explained to them that the other company freaked out, tried to rip me off and overprice some stuff and didn't realize that I used good common sense God instilled in us. I got on Home Depot app and brought up the item as they were talking about it and saw that they overshot. And the tech's no-English speaking butt would have enough good English to say, "If you feel that way, you could go down there and do it yourself." I said, "And you could get the hell off my property."

Updated on 08/09/2024: My AC UNIT went out on an extreme hear day, 116° I'm over 70 with lots of health issues, all I kept getting was that I had to wait for the repair response. And that it was Saturday. I can't decide what day it would go out. I waited 36 hours and several calls and no response. I agreed to the reimbursement plan and got it repaired within an hour. I guess high ticket items are not in their best interest. At my age and health it was unacceptable for their actions. I have submitted the invoice and now I have to wait for them to pay me back.

We have used a handful of different people. They're fine. There's one company that had no idea what they were doing. And we have had that happen before where I said, “No, don't send them again because they were not helpful.” But American Home Shield would ask, “How about this company?” And that would be fine. We like the ease. Part of it is we would look at changing, but because it's easy not to mess with it, we haven't. But there are a lot of times when things are not covered, which would be any company we choose. There is always something so they would not have to cover it. And trying to get a human on the phone is always hard. They don't seem sympathetic to issues. We've had to call American Home Shield back and forth for the same issue multiple times on an air conditioning unit. They are very cut and dry. “This isn't the way it is, so thanks for calling,” kind of thing, “And bye.”

We had an electrical issue and it took them a couple of weeks to find a contractor that would come in and do it based on their price and even after they assigned it, it took another couple of weeks for that person to actually come out and deal with it. When the contractor came out, they didn't quite finish the job because we found more issues after they left. Before that, we had a plumbing issue and the person that looked at it took the $100 payment and said, "Sorry, we can't do a damn thing," and left. We had to pay out of pocket to have a different plumber come out and fix the problem because it wasn't covered by Home Shield. I don't think they're paying enough to get a good contractor out here that's going for regular rates. They're going for cheap rates. It takes them a long time to get someone out here to do anything. For the plumbing issue, we had plenty of plumbers in the area, but none of them would do it for the rate they were quoting. But the rest of the time, they get people out reasonably quick.

American Home Shield is reasonable and they have pretty good service technicians. I've had pretty good experience with them.

A contractor came out for the oven. The door was off and everything was stuck inside. It had to be taken apart and they got it resolved in 15 minutes. They were very fast.

American Home Shield is supposed to be sending me a washing machine tomorrow to replace what I had. The lady called me Monday and said she would call me today with a time but nobody never called me. That claim has been going on for 4 weeks now. Other than that, every time American Home Shield says they're gonna send some decent people out, they send good folks out to see what's going on. A contractor came for a water heater that kept going off every couple of weeks. They fixed that and so far, it still been staying on.

Our dishwasher wasn't running and it took the tech two times to get it fixed. The first part that was ordered didn’t fix it but he was out within a week with the right part. I’ve been with American Home Shield for eight years now and it’s been a positive experience. We haven't had to use it a lot but it has come in handy when we had issues come up with a few different things over the years.

The first guy that came out was awesome. He came as soon as he was able to and did the job that needed to be done. But the subcontracting afterwards to do the other work aside from fixing the busted pipe was horrible. But the reps at American Home Shield has always been very cordial. American Home Shield has worked for us. We haven't had any needs that were not met. We pay $100 for service that covers a lot of things that may happen that would cost thousands of dollars. The only challenge that we usually run into with American Home Shield is not having enough of their vendors be available as soon as possible.

I had a bad water heater. I submitted a claim with AHS and things went fine with the contractor that they sent out, except for the two additional charges that they stuck on there that I thought were covered by insurance, but they told me they weren't. There was a $200 disconnect-the-gas-line fee and a $200 drain-the-water heater fee. AHS might consider making it more obvious that there are additional hook-up fees or unhook-up fees. They paid for the temperature valve which was bad and they replaced it. But the two hook-up fees cost me 425. American Home Shield's price has also gone up over the years in inflation and it's getting close to being pretty high.

I express my deep dissatisfaction with the service received regarding the order to diagnose and repair a ceiling fan. The first technician sent declared that he did not have an adequate ladder to perform the job. After contacting customer service, I was not charged the $85 service fee, and another company was sent. The second technician arrived, stayed for approximately 30 seconds, and left without performing the diagnosis. I contacted customer service again, and this time, I was charged $85 and another electrical company was assigned.

American Home Shield has been my go-to person for any issues with my house maintenance. I always use their website and it is excellent. Also, the customer service that I have received has been top-notch, so far. I had really good service persons who helped to clarify the problem and to resolve it. But I had few instances where the few service providers are not customer friendly and they just wanted to do some quick fixes and go soon. So it depends on which service provider is assigned.

I've had American Home Shield for many years. I live by myself and I thought that it would be something good for me. I haven't had to use it very often, but when I do, it's always a really good thing. They always do a good job and they're always on time. I've been satisfied every single time. I had an issue with my dishwasher not too long ago, and they got someone here and they fixed it. They were very courteous, and it didn't take them long for what they were doing. I had no problem at all. Overall, I would recommend anyone. I always tell my family that the home warranty is something that they should have.

American Home Shield is a wonderful company. They're responsive. Although, I had one issue when they didn't respond right away. They just dragged their feet, but once I escalated the problem, they resolved it immediately. There are some really good companies on their roster, but they also have somebody that doesn't know what they're doing. Even if somebody has a bachelor's degree or a master's degree, it doesn't mean that they're great at what they're doing. There was one company that came a year ago, and they told me everything was fine with my washer. Those guys should be taken off the roster. Somebody else came and replaced a big piece of concrete inside the washer and it was worse. Finally, we got somebody that knew what they were talking about and that issue was resolved.

We've been American Home Shield customers since we bought the house, which has been about six years, and we're not happy with them. We can't seem to get anything done. Our air conditioning unit started going out on us on the 4th of July, and we're still in the process of trying to get it fixed. We've already paid to have another air conditioning company come out and even give us a diagnosis on it, which said that our compressor is bad.

Jet Mobile has serviced us a few times. The air conditioning unit would stop cooling. Most of the time, it was dirty and they cleaned it up. Before Jet Mobile, it was South Cooling. I wrote to American Home Shield that I was very dissatisfied with the company but nobody from them ever addressed my complaint. But that was the only time that I got very upset. Everything else is okay.

It was very easy to submit a claim, and the service people were wonderful. I'm a little disappointed that they didn't paint the ceiling, but there's been no leak, so I'm happy.

With American Home Shield, people can't assume they cover everything 'cause they don't. They have some unusual situations on things that they don't cover and people don't find that out until the company has sent the person out here and he's looked at what the problem is. I've only had that happen one time. So for the majority of the time, American Home Shield has been reliable. Recently, I requested service for a pool pump. The electrical cord had shorted out inside the sheath that it was covered in and, therefore, the tech had to run a new wire from the outlet to the switch. He did that, and it worked great.

My washing machine claim went well. American Home Shield doesn't have a lot of contractors though, so I had to find my own, paid him, and then AHS reimbursed me. Once, our appliance went out and it was 30 below, and AHS couldn't find a contractor. So, that was a tough one. We had put in electric heaters so that our pipes wouldn't freeze. They really need more contractors willing to work with them, but they're great to work with otherwise. There was one contractor whom I gave a poor review. He was saying my microwave was cracked and chipped from misuse, and it wasn't. It was from steam, and he never came to look at it. He wanted a picture. A picture on a black appliance is really hard to see. So, I was disappointed that he didn't come to look at it. Overall, American Home Shield was good.

American Home Shield's customer service is cool. The last time I called was for a refrigerator. I paid $100, but the tech didn't do anything because I had too much food in my refrigerator, so it was blocking my ice. The only thing I hate about American Home Shield is I got to pay additional money when I'm paying money every month. I don't call every month, so I don't feel I should have to pay additional money. Every time they have somebody come out, I shouldn't have to pay because I've already paid. If someone's not using the service, just like car insurance, they should get a refund on there, or at least some of it, for just being good, loyal people.

American Home Shield had a few appliances fixed up for me and they set everything fast. The people that they contacted were good. The home warranty's price increased a little, but my experience has been good. I even recommended to another friend because I've never had issues with them.

I've had positive experiences with American Home Shield, but I've had negative ones as well. So far, they've been positive in that they've been able to repair the issue. Many of the times, I've had to pay out of pocket. There's have been times with American Home Shield that they haven't been able to complete or fix the issue though. Sometimes the contractors that they're working with aren't the most reliable, and what's frustrating is that they seem to not cover things. American Home Shield goes through how their contractors come, and with my most recent contract that opened up with a new house that I bought, they haven't covered any of the issues. They say, "It's outstanding."

The toilet tank cracked and was leaking. I reached out to American Home Shield online. Their online services was really easy to use. Even to change my appointments was easy. To get someone out here took a few days but in all fairness, I spoke with them on a Friday and Rockland were already booked out. They came on that Monday. I felt it was fair because it was right before the weekend that I called. I didn't wanna wait, but I had no choice. We had to order the tank. So, we had to wait for the part to come from the manufacturer but once it got here, the tech came back the same day. I'm really pleased with American Home Shield.

The contractor changed out the panels for my dishwasher. I had someone come out from my air conditioner, too. I was very satisfied. You better get American Home Shield.

American Home Shield got straight to the point and solved the problem for me. That is what is most important. The contractor called me to set up the appointment, they texted me with their updates as far as when they would get out here. The tech came out here within two days after I called AHS. They were out here and fixed the problem within a few minutes. It was all good and smooth. I'd recommend AHS.

We've had houses for the last 30 years and we generally have American Home Shield. I've never been thrilled with the program. I'm not sure it's worth it, especially in our financial situation now where we can afford to pay for anything. We don't need AHS or anybody else to help pay a bill. And what we pay in versus what we get back, I'm not convinced is worth it at all. So, I seriously considered dropping AHS on all the houses we own now. The main thing is simply what we pay in versus what we get back in value. For example, we had to replace one of the central air conditioning systems in one of the houses last fall and, of course, AHS doesn't pay 100% of the cost and our share of the cost was over $3,000. We could have bought the whole system for $5,000 or $6,000.

We've used American Home Shield a couple times. The latest claim was for our AC. It had a capacitor issue. We've had AHS for three years, and our experience has been okay. We have peace of mind having the warranty. We live in Arizona, and it's scary to have your AC go out.

I like how responsive American Home Shield is, and how easy and simple it is to file a claim online. I filed a claim yesterday on my dishwasher. They tried to fix it in April but ever since they did that, it wasn't running that well. They didn't really test it. They just vacuumed the drain, and then they left. It was running off and on, but we just dealt with it. Then now, it hasn't been cleaning. They were here today and they ordered some parts for it. So, we scheduled another appointment for that.

I've called AHS three times in the past 10 years. They would send somebody out to look at the issue and the techs who come out would do the minimum. Recently, I wanted them to look at a leak in my basement and the tech told me I needed to caulk everything. I ended up having to call another plumber out to fix the problem and it turned out that that was not the problem. I also had to pay out of pocket for the second call. Aside from that, the tech that AHS sent out said that they would do the bare minimum, so I didn't want to call them back again.

We had an old faucet that became leaky. We set up a claim online with AHS and the process was great. They were efficient and timely. We've been with AHS for years with different homes and properties. Their price is very fair and so far, we've been very pleased with them. We highly recommend them.

I submitted a service request for my refrigerator, and everything worked out good. American Home Shield did well. The repair people from A Appliance were good too.

American Home Shield is really good. They were my second choice because they were recommended, and they're always on time and stand by their word. When my hot water tank was busted, the contractor came out and it was no problem. They contacted me before they came and when they were on their way, just ensuring that I would be home. They were really nice, because at the time when they came in, I had just had surgery, so they were trying to make me comfortable with their decisions and what they were doing, and trying to make sure everything was right.

When we have something go wrong, American Home Shield does what they say they're gonna do. When our old washing machine broke, they replaced it because they couldn't find a part to fix it. They did the same thing with our refrigerator. They couldn't get the part for my old refrigerator. It wasn't that old but the manufacturer stopped making that model. The model closest to it was more than they allotted for a refrigerator. They gave us the option of a lesser refrigerator that they picked out or the cash so we could buy our own. It takes a while to get a check though. It was within two weeks.

I had a claim to Home Shield on the switch on the breaker. That was the smoothest claim. In the past, I called to check if a smell in my bathroom was covered and the guy said, "Yeah." But then when the people came over here, they were like, "Oh, no, that's not covered." They still charged me like 100 bucks twice. I called and complained and Home Shield sent me the money back. They need to get their people together on the phone and not be saying, "Oh, just submit the claim," and like that's it. They need to know exactly what's covered and what's not because we're still being charged. Another thing is it seems like their customer service sounds like it's like from India or something because the guy didn't even speak English very well. So, they need to give them more training.

I sent in a claim for a faulty icemaker and All Around Works came out. A couple of years ago, another contractor that American Home Shield works with came out and replaced the icemaker. So it worked for a little longer and then stopped functioning. When the All Around Works guy checked it out, he concluded that it was not an icemaker problem. It was a refrigerator problem. The refrigerator had some sort of flaw, and he characterized it as a design flaw. Then Home Shield sent me a check and said, "Oh, yeah. Well, we can't replace the refrigerator because it was a design flaw. We can't do that." I told them, "Well, I don't know to what extent the repair company could make that type of claim. They're not engineers. They can't make that kind of claim. There hasn't been a recall to my knowledge on that refrigeration unit." So I was left with, "Here's a check, take it or leave it."

American Home Shield has been good on very small, easy to fix issues. But on larger, more complex ones, it could be a hassle taking months but still not always getting resolution. For example, last summer, our refrigerator went out. They had a hard time finding anybody who would service the specific brand of the refrigerator. After almost two months with no refrigerator, we went out and bought a new one on our own because we weren't getting any resolution.

Stay far away from this company, will not stand up contractually. We have a refrigerator (LG) that CANNOT BE FIXED. The contract states this item will be replaced it cannot be fixed. They keep sending out a tech, he has replaced the compressor 3 times. This will include Freon. He has come out to just charge with freon. He has replaced the whole unit of ice making! We were told that we need to rewire the circuit, but the fridge was here when we moved in and had been using it for 5 years before it started having trouble. Do you know just how hard it is to have 5 kids without a refrigerator for 9 MONTHS? We pay them every month and expect service, WHERE IS YOUR SERVICE AHS???? WE NEED A WORKING REFRIGERATOR. And their service calls are too high. Must be because they are losing people so fast!

The contractors that you send out have between 1 1/2 to 2 1/2 stars on Google and/or Yelp reviews. They always upcharge for repairs. IE: the last contractor that came to my home to fix my garage door, told the door isn't balanced, and would cost $600.00 to balance (retail cost $60.00), the door was in balance. The part that needed to be replace would cost $200.00 (Which is a $35.00 retail). If would allow your customers to find a local contractor and submit the findings. Or a list of approved contractors in the city we live to pick from. Looking out for your customers instead of our contractors would make all the difference in the world.