American Home Shield Reviews

Gleaning Hands Appliance Repair did very good. They had to fix the ice maker in a Samsung refrigerator and a range heating element. It was a quick response and they completed the service within a few days. On the other hand, I had another service request that took three months. It's another company that's doing the dryer, and they still haven't completed the job. They lost the request three times, the parts ordered. The fulfillment for parts would need to be improved.

My recent claim experience with AHS was positive. The tech diagnosed the problem. As soon as I told him what was going on, he knew what the problem was. He had a part ordered to get it fixed.

I had three claims filed at the same time with AHS. One of them is still being worked on. But the others went well. They have a contractor who said, "Service complete," but it wasn't completed. So, I'm gonna have to call them. They need to replace the microwave. Other than that, the people who came out were good.

Burton's Motherlode Appliance came out because the dryers weren't working. Burton’s fixed the problem. I had a big issue with AHS last year. They kept trying to send somebody out besides Burton's. They were sending somebody from very far away and it seemed ridiculous. Burton's is a few miles from the property. But it got resolved. I'm satisfied with Burton's and I'm satisfied with American Home Shield.

So far, my experience with AHS has been great. We had a very few calls, and everything's been resolved quickly. We had a heater issue recently. The water had been running cold quickly. Whenever the person came over, he was able to identify the issue. There was a faulty tube and on the day of, he went and got parts and was able to fix it. It's been working great so far.

I did a claim by phone and the customer service was very professional and satisfactory. I was extremely pleased with the services from Tompkins Appliances as well. I have already recommended American Home Shield.

AHS had someone fix my microwave. The tech ordered the part. Then when the part was in, he called me, came over and put it in. The tech was nice. However, I tried to set that claim online but nobody ever called me. So I called them to do it and it worked. AHS should pay more attention to people trying to do it online, on their website.

To simply ask American Home Shield for service is easy, but they consistently have no idea what we have said with prior calls. Everything, from their service to the people they send out, has been awful. The service people are unskilled and continue to make and break appointments. While the very last service that we had was satisfactory, virtually, every other service that we've had has been absolutely awful and some of the worst service we've had as adults in our many decades of life. I could go over each specific failure, but I don't wanna do that. Because our experience has been so consistently bad, it would not surprise me if others had a similar experience. I'm sure it's not just us, and we are actively looking for another company.

It was an easy process with American Home Shield. I put the request through the computer and the contractor called me a few hours later. We planned for the time the next day and they came and did what they needed to do. I'm promoting American Home Shield all the time. I've had it for 10 years and I've never had any issues with my appliances. I had an issue with them at one point because they raised the price from $25 to $49 and I didn't notice it because I've been with them for so many years. Three months after that, I was looking at my statement and was wondering what happened. I called them and complained, and they fixed the problem right away. They put me back on what I was paying, and they even gave me three months free to cover the three months that they already had charged me for. That's why I'm very happy with them.

So far, it's been great with American Home Shield. My most recent claim went terrific. Airmax was great. Everything was perfect and I couldn’t ask for anything better.

We bought this house 17 years ago and when the builder warranty ran out, I bought American Home Shield. Warranty policies have ups and downs but when you get ahold of the right people at American Home Shield, you can resolve most issues. I've used their website to set up a request and it works well. I've called in to do a request and it's worked well too. My only problem is I have two policies on two different houses, and sometimes I get confused of which one to go to. But we work it out. They're pleasant and polite. In the past, nobody in their system could come out for our claim. We had somebody else come and fix the issue, and American Home Shield gave us whatever they would have paid towards that. Recently, Hornet Appliance Services came out and assessed what the issue was. They ordered the parts then came back and did the repair.

I had a great experience with American Home Shield. I had my dishwasher and oven done and the company they picked for my appliances, Attwoods Appliance, was a very good choice. The repairman knew his stuff.

I called on Thursday for a busted garbage disposal. BrightBreeze came out the next day and found out what was wrong. The plumber called American Home Shield, got approval, and installed a garbage disposal. He did a fantastic job. I have a second call on the icemaker and American Home Shield sent out a different company because BrightBreeze didn't work on Samsung refrigerators. But Simon did a fabulous job as well. My icemaker is now working. I have been very pleased with the two instances I've used American Home Shield.

American Home Shield is great. I've dealt with them four times. They get somebody out to our house the next day pretty quickly. The problem is the company they're using to fix my washer, Sears. They have been horrible. They said they were gonna be there the next day. But it's been almost a month since I've been without a washer, which is a very long time, especially when you have family in the household. I would have suggested American Home Shield calling somebody in there ASAP to go and fix it when Sears kept saying they were waiting for parts to come in. I had all the parts at the house and told them but the right hand didn't know what the left hand was doing. Then they set up an appointment but canceled the appointment and pushed it off. I never would wanna deal with Sears again for anything. If American Home Shield has backup contractors, I would highly recommend them other than Sears.

American Home Shield's contractors provide decent service. There are some who wish they hadn't come to my house, but some are pleasant. Last week, I had a technician named Aaron and he was very nice and friendly. He came out expecting to fix my unit and he did. He had to replace the thermostat and he was very professional. I would recommend him any day. But my daughter-in-law lives in Grovetown had a bad experience a couple of weeks ago when she had an issue with her air conditioner a couple weeks ago. So, I told her that when they call to get her information, please let American Home Shield know because you don't want those type of people coming to your home.

I had a problem with both of my commodes where the water would constantly run after you flush it and you have to go under the top to touch something. Anything under there would make the water stop. I made a claim with AHS by phone and their rep understood what I was saying. Everything went smoothly and I didn't have any problem. Then the techs came out and fixed the commodes. They also put a new faucet on my sink downstairs. I tell people about AHS all the time. I wish it was a little cheaper, but it saves you a lot of money.

A computer board in the refrigerator blew up. At first, it looked like something very easy to repair, but when the tech found out that the board blew, he had to order the board and that took a week. He said, "I know you're gonna be without a refrigerator, but I can't help it 'cause I'm waiting for the part." When it came, he put it in efficiently.

When the first repairman came, he said it was the timer, and he replaced it. Later that same day, when I got home, I put a load to wash because I wasn't home, but it didn't. When the tech left, it did the load. It finished it while he was there. Everything moved. The first guy was friendly. But it was hard for him to find the problem when the machine is working. I know he couldn't stand there until the washing machine went out but he should have checked for more than just the timer. We have a car in the garage and I told him I could move the car out if he needed me to. He said, “No, I just need to take off the front panel for the timer.”

I highly recommend American Home Shield, especially if you have appliances that are aging. After ARS came to do maintenance on my HVAC, they said that the condensation drain needed to be replaced. That was when American Home Shield sent out 1-800-Plumber +Air. The tech said all it needed was to screw it in tighter. ARS came back out yesterday to replace the part. They could not do it because the plumber didn't replace that drain. So, it wasn't up to code. They will come out tomorrow to fix the condensation drain so that the HVAC company could come out and put the emergency heat element back in there. It was a bummer that the plumbing didn't do what they needed to do, but it's all working out fine.

I used to live in Stockton and I had American Home Shield there. When I sold that house and bought one down here, I went through them. They were the only people I've always had, and I feel protected with them. They do the work. I submitted the claim first by automated, but AHS would send out these people called Shining Star, and I dealt with them before. I keep paperwork on previous repairs. I remembered that name and found that paper, and it said, “Do not use Shining Star. Use Budget Rooter.” When I called back, I asked the lady, “How can I cancel Shining Star?” She said, “Because you did it on automated, wait 30 minutes, after 5:30. Call back and talk to a representative and request Budget Rooter.” That was how I did it. It was very easy.

A lot of times, American Home Shield's online interface doesn't quantify things well enough. I would follow that up with a call and get it corrected for whatever deficiencies might have been in. They don't have things listed necessarily. For instance, they didn't have the pool heater listed as one of the options, which is that repair just happened. So, I followed up with the phone call.

The fuse blew, but the circuit breaker didn't break. It consistently ran without it breaking. I did not get heat, but it supplied power to it as if it was. The technician informed me, "This is what's happening," and how to avoid it in the future. However, it was $125 to bring the tech out. If I pay X amount a year, that should be free or 50 bucks or 20 bucks. But 125 is crazy. And American Home Shield still expects me to pay for it next month? It's $79 a month for this homeowner's insurance. But I understand that they need to make money and they need incentive to be there on time. I know it's the price of the game. I was happy. The tech did his job and I was, "All right. Good. Thank you."

I tell others all the time American Home Shield is who I use. Some people that had AHS were dissatisfied with them, while some people were satisfied. I like it because they go right ahead. They have technicians for my needs. If it was one that I was dissatisfied with, AHS would go ahead and try to get me another one. My water tube down at the bottom in front of our refrigerator that runs to the water that is on the door had busted. I asked the automated part to let me speak to a representative. I prefer the representative because I can explain what my problem is better.

We had our water heater replaced a couple of months ago. We ended up having to dish out 1,500 dollars. We were very upset that American Home Shield didn't cover that, which it said on the contract, an existing plumbing. Ours is existing, so I don't know why they didn't pay for that. But the contractor came very quickly for all the things in the back of the toilet. Go for AHS.

The communication was not the best. The scheduling was not great. But at the end, American Home Shield did everything. Submitting claims online is fine. It's just the communication of when I have a problem. When I have to be transferred multiple times, and finally speaking to someone who still could not help me out with the issue that I had. The last time the person came out, he replaced a part on my washer. He showed up on time. He repaired a part on the washer and it worked for a while. But I had to end up replacing it. The problem happened again. The tech wrote it up to AHS. They reached out to me through email, offering the value of the washer. AHS had to just write a check for what the work of the washer is. They refunded my deductible and gave me two months free without paying a monthly deductible.

I always recommend American Home Shield to friends. The kitchen sink piping was clogged up and the disposal was leaking from the bottom. I called AHS' toll-free number. At the beginning, whenever I called in for a problem, a person would answer the phone. They farm out the customer service to overseas as most of the American companies do. But once they installed the auto attendant feature, unfortunately, it's not as intuitive as it should be. But that's just the change that the company needs to find a company that gives them more flexibility in the conversations that we as customers have to do with them. Otherwise, we would be stuck and have to try to get through to a person. You have to know the tricks of the trade are in order to get past the auto attendant. If you don't, it creates a ton of frustration on the client.

If you wanna save yourself a bunch of money on home repairs, you need American Home Shield. My favorite thing is if I need a repair, it only costs $100. I had AHS send contractors out to fix my leaky tub faucet and water heater. They came early, were respectful for me and made as less noise as possible. Everything worked like it was supposed to.

Extreme Plumbing came and fixed the leaking from the showerhead. The claims process with AHS for this repair was easy and it went smoothly. The tech we had was knowledgeable and very professional.

American Home Shield is a very good product. Sears put some parts but it didn't fix it. I called AHS. They handled all of it. They reached out to me yesterday. They're working on resolving it. I highly recommend them.

Our garage door didn't open and something happened to a string. American Home Shield introduced Sam's Garage Doors to us, then it took them two days to come out and fix the problem. Everything's working good now. It's just that our car was inside the garage and I wanted it done sooner. But they didn't have time to schedule us.

American Home Shield is one of the best insurance you can have on your home. I got mine when I bought my home and I recently sold it. But if I hadn't sold it, I would have kept them. I've always had a great experience with American Home Shield and I was with them for 18 years. I like their system and I never had any problem submitting claims. All the contractors were professional and friendly. I've haven't had them return and my issues were usually fixed the first time they came out.

My oven wasn't heating correctly and when I submitted a claim with AHS, their website was good. Then, the contractor, Point Contracting, did good but my oven is not fixed yet because they're waiting for parts. Overall, AHS is a good service for the bigger things, especially if you don't fix things yourself. I liked that they were pretty quick with scheduling things and the contractors seemed to be quick to get out there. But I didn't like that when I had them come out to look at a fan that was broken, they replaced it with a standard fan which was not the same quality as the one I had.

There was a leak in a recirculating pump on the hot water heater. I made a claim online with American Home Shield and it was easy to do on their website. But there was no place to descriptively put what the problem was. Despite that, they let me know the name of the company they assigned to my claim and the people called me. They said they were coming and when they came out, their service was very good. They fixed the leak and so far, so good.

American Home Shield's claims process was very good and the contractor that they sent out for my last claim was excellent. He was able to identify the problem and fix it. Since then, I haven't had any issue.

Updated on 10/22/2024: 4 weeks later my AC is still broken in Texas heat. I have a Shield Platinum plan. My experience has been a total nightmare, I have not smiled for the last 4 weeks, not had any peace of mind, and this has been a very stressful experience. I have made maybe close to 15 calls with no end in sight. They seem to only cover half of the costs of repairs and they do this everyday. Initially they wanted to patch my unit so they could collect a duplicate service cost a couple of months later, but I refused. With the next technician, it looks like he dug deeper and found the damaged evaporator coil. AHS is spewing some scam about having me pay half to them for “a scammy list of non covered costs” which is not stated in the contract or giving me half the costs as cash-in-lieu offer, either way I have to raise a hefty fee, when I initially purchased warranty for the piece of mind.

American Home Shield is worth it. It's professional work being done. They're not just sending any Joe Blow out to take care of us. They're considerate and they listen to what we have. I had them up in Washington but we dropped them when I moved in with my husband. Then when we bought the house, we got American Home Shield again. The technicians they have sent have all been super. They show respect.

I had the same problem with my refrigerator over and over again. American Home Shield sent very good technicians and they tried everything they could think of to figure it out. The last technician double-checked and found out that it was a problem with this particular refrigerator and there's no fix so American Home Shield gave us the option of buying online or sending us a check to buy a new refrigerator. I haven't got the check yet, but we're gonna go buy another refrigerator. Overall, American Home Shield has been a good company to have as a home warranty. Our coverage has been good.

The fan was running late at night and we heard loud noises. We went out, opened the back door, and saw the unit shaking. So, we ran and cut it off. We made a claim with AHS online and it was pretty easy. We also talked to a customer service person but he didn't provide us any details on what the contract covered. However, we knew about the $125 fee and who the vendor was. When the tech came out, he took the cover off and found that one of the blades broke off the fan. He was very personable and responsive. He explained to us what the issue was and what it would take to resolve the issue. He said that there was a part that he needed and we had no issues with him. The fan is working fine now. We've had positive experiences with AHS and we would recommend to get this warranty to cover some normal things that will happen in the house.

A.R.T. was good, but they couldn't figure out the issue with my AC. I had a second opinion through Lane and he came and fixed it right up. They both have good customer service.

I had a dishwasher leaking and the oven part of it didn't work too. I submitted a claim online with AHS and it was easy to use. The techs came and they inspected. They provided a day and a timeframe. It was professional and fast. The dishwasher works and the oven works too. I got AHS two years ago. My parents have one, so they recommended that I do it as well. AHS has been very easy to work with and they're quick to respond. It's also an affordable program that covers a lot of essentials in the household.

Our ice maker in the refrigerator stopped making ice, and then the water stopped shortly thereafter. We had some ice build-up under one of the drawers. I reported it to American Home Shield, and they dispatched a technician. He called and asked what was going on. Told him about the symptoms. He showed up and fixed it the same day, and showed up with the parts that he knew he was gonna need, which was super helpful. He didn't have to order parts. It was wonderful for a change because we've had similar issues both with this refrigerator and a previous refrigerator that took ages to fix. It was very nice to have a knowledgeable technician who came with the parts he needed.

The toilet was stopped up recently. I could not get it unclogged. I submitted a claim through AHS and their website was very easy to use. The tech came in and he snaked it. He was a nice young man. He assessed the problem, he told me what was wrong, he told me what he was gonna do, he did it, and then that was it. It's good now. AHS is a very useful warranty. I feel secure when something breaks that I can at least get it diagnosed and looked at right away. And two of my friends joined after I did.

I called American Home Shield with my contract and told them what item was broken. They assigned AV Hawaiian who has worked on my pool for years and they always fix things. They get out here pretty quickly, too. When the tech came out, he replaced the seal on the filter for the pool because it was leaking. I wasn't here when he came but he called me later and talked to me about what issues he had saw besides the one he fixed. And he left me the bad rings.

I had a plumber come out because I thought that my sink was making a weird noise, but I found out it was the extension hose. I should have realized that the thing just needed to be tightened up. That's all the plumber had to do for $125. We had American Home Shield for more than 10 years, but we no longer have them. I liked that they covered all my electronics, including my PS5, but then when I had an issue with my controller, it didn't make sense to pay $125 to get it replaced. We got somebody a bit cheaper now, but I'd recommend American Home Shield for people who would wanna use it.

American Home Shield's coverage is good, but the price started out about half what it is now. They've got teaser rates out there for people joining, but it keeps getting higher and higher. It's getting to the point where I don't know whether it's worth it or not. Other than that, everything is good. I have done claims both online and over the phone, and it's never been a problem. The service people do a good job as well. Recently, a service person made an appointment to come over to see what needed to be fixed and to get clearance on something. After that, he came back the next day and fixed everything.

We've had American Home Shield for about a year and a half now, and every single technician that they've sent has been very professional. So far, I haven't had an experience that I regret having or need to complain about. Yesterday, we had a technician come over to look at our dishwasher. It wasn't cleaning properly. I wasn't there, but my wife was and she had a phenomenal time. The technician that showed up explained to my wife what we were doing wrong and fixed the issue on the dishwasher. Overall, American Home Shield is phenomenal, and I'm very pleased. Do I wish that could be a little cheaper? Of course. However, considering the current state of the country and for what American Home Shield offers and what they do, it's a fair price.

When we bought the house, our guy negotiated to where American Home Shield was paid for on the first year and then, I paid all the subsequent years. I've had friends who have used other companies and have frequently complained about it. I’ve had them for five years and to date, I don't have any complaints. They've been nothing but great to work with. Once, when I was trying to call them, it was difficult to get through to a live person because they updated their system. But the last time I called, it was straight through and easy. Our AC quit working and the techs came out early the next morning, fixed some part in it and got it working again. It was fast and great.

When my faucets were leaking, I went online and tried to submit a claim with AHS. But I didn't specify how many faucets, so they only covered two. So I had to submit another claim and pay another $100 deductible. That was nasty. Recently, I had a claim for my water heater and submitting it online was pretty easy. When the tech came out and looked at it, he said that because of all the codes and what needed to be done, the water heater was going to have to be replaced. His name was Tony and he'd been here a few times. He was always professional. He was also very professional and knowledgeable. He worked on other things in my house and everything's been fine.

I had a plumbing issue and American Home Shield sent out Sewer Medic. They were pretty good. They diagnosed my problem and they had to order a part. Then they came back out and fixed it. Despite that, if friends asked me about American Home Shield, I would tell them to save their money.

Worse service ever! Save your money and go with literally any other company. They seem to use poorly rated service companies who are usually are unable to fix issues. Then to get someone at AHS to help is almost impossible. I tried to escalate but the agent kept trying but said it wasn’t working because they had too many escalations at the time.

and requested a service call. Same Day Air Repair contacted us and made an appointment. They came out and inspected our unit and advised we needed a new coil and freon. They did the work and went to test it. When turning on the A/C the circuit board shorted out.

They always find an excuse to avoid repairing your requested service, their customer care support were taught few sentences of sympathy but they not able to solve a minor issue. Their strategy is to let you keep calling until you give up and feel that your time worth more than calling them.

Here are the facts: I submitted a request on 5/22/24 to have my refrigerator fixed because it will not consistently stay cold. ATL Agile Repair came out on 5/24/24 to look at it but did not replace anything. I submitted a 2nd request on 6/17/24 which was cancelled and resubmitted on 7/7/24. Same vendor sent a different tech who came WITH HIS FATHER on 7/19/24. Submitted another service request on 7/23/24 and contacted AHS to assign to a different vendor which they assigned to AMTEC Services. This new vendor came out on 7/31/24 and recommended sensor replacement. On 8/8/24 I requested a service request which was cancelled by AHS. My next service request was on 9/7/24 with an appointment on 9/13/24. At that time the tech recommended a control board replacement. I received notification a few days later that the part had been ordered.

I strongly recommend against using American Home Shield. They are not worth the money. We spent over $7,000 in 8 years and always had issues. One time we had leaking faucets and it took them 3 weeks to find a plumber & they wanted them to repair instead of replace even though the plumber said they needed to be replaced. They only agreed to a replacement because we provided the faucet fixture. This last time they refused to cover the replacement of our water pump because the power was out and that was an act of god. How do they figure the pump failed because it didn't have power.

Our refrigerator went out on 9/9/24. I submitted the service request on 9/9. The contractor, Hornet Appliance #2, came 3 days later and suggested repairs. They also told us that the repair would likely cost well over $1,000 and that likely AHS would just replace the refrigerator or offer us a check for the repair amounts. AHS emailed on 9/19 offering to repair or to give us $330 to replace the $1800 fridge. We clearly said we choose repair in my response on 9/19. Each week I've called Hornet and left voicemails and chatted with AHS online. Hornet still has not responded to any call or VM. AHS told me each week for 3 weeks straight that parts were ordered and they couldn't reach Hornet either. They said last week they escalated this and that I'd get a call back. I never did. Yesterday they said they escalated it and I'd get a call in 24 hrs. I never did.

My light in the den area was blinking. When I turned it on, it was the only area and it was with the ceiling fan. I called American Home Shield and they sent Fix It. The tech looked at it. He changed and put new bulbs in. He said, “Sometimes, if they're not put in together, synchronized together, that could cause it.” It didn't blink again that day. But the next day, it started blinking again. I called them again and let them know. I couldn't get in touch with them. “Leave a message.” I called American Home Shield and they got in touch with Fix It.

The service of AHS has been very bad. I'm very upset. For my recent claim, the refrigerator wasn’t cooling. It wasn't working at all. First, they told me they couldn't find anybody. Then the second option was for me to find somebody. I called several companies, but they have a requirement that they were supposed to do this, and that. I called them and said, “I'm sorry, but I cannot find anybody with your rules and regulations. I'm paying every month for this insurance, and I'm not happy about the way you are handling things.”

10-06-2021. 1. Our claim has been denied based on erroneous input from the vendor chosen by AHS to repair our garage door opener. 2.The technician admitted (and I have it recorded) he did not have the right tools to test the motor, yet, claimed the motor was burned. Furthermore on the recording the technician claims many customers he visits are terminating their AHS agreements. 3. We are filing an appeal to get this vendor's opinion thrown out and start a new. 4. My declaration under oath is prepared should legal action (or maybe class action) should be necessary. 5. I will report accordingly. Regards, MJ

I strongly advise against purchasing American Home Shield. They are misleading and untrustworthy. My air conditioner broke down on a Wednesday, and I immediately submitted a service request. They didn’t assign a service provider until Friday, and that provider scheduled a visit for Sunday afternoon. I live in Phoenix, Arizona, where waiting for AC repair is not an option.

I have not had a good experience with American Home Shield. I used to be their number one advocate, and I've told a lot of people to sign up. You sign up with an insurance company so that you don't have to worry about the things that I'm worrying about. I'm beyond disappointed to the point that I looked up some of their executives on LinkedIn and sent an email of exactly how I felt. Not even one person responded back to me.

Total scam. I have a hardwired garbage disposal broken. They sent a contractor who brought a plug in disposal which obviously wouldn't fit. AHS' resolution is to ask me to install an electric outlet under the sink so that their contractor could install their plugin disposal. I thought it was ridiculous because the contract never says they only cover plugin disposal, so I bought an identical disposal like the broken one for $117 and hired someone to get it installed in 5 minutes. I asked AHS to reimburse the only the disposal not the labor because they refunded me the service call fee, but they refused. Totally unreasonable because they would have to pay for the part anyway and the plugin and hardwired versions are the same price. For $85 a month premium and $125 service call, AHS is not worth the money.

I filed a repair claim with American Home Shield on Sep 30 in regards to my hot water tank leaking. AHS (American Home Shield) sent Hers and His Plumbing out that determined my hot water tank valve needed replacing and the actual modification of the water valve line had gone bad which stopped regulating the water pressure within the home causing High water pressure, AHS did not cover. AHS sent the horrible company, Hers and HIS Plumbing and their estimate was more than an outside plumber I worked with in the past. I decided to go with so I instead asked for a (Cash in lieu) option. This amount calculated out to be $245.

I am confused by the high rating because this company is HORRIBLE! The customer service is not U.S. based and if your question falls outside of the script, there is a cultural disconnect that makes it impossible to communicate effectively. The hold times are 45 minutes to an hour and if you escalate your request to a supervisor, they take a message but no one calls you back! Our refrigerator was down for a month because the 1st assigned service provider didn't work on Kenmore refrigerators and the 2nd was scheduling 2 weeks out.

American Home Shield not only requires you to pay a monthly fee to keep an active contract, but each time they come out for a service request you pay between $125 and $150. I had them for almost 3 years and they only helped me with three issues one of which they ordered the wrong part and had to come back out. They always find a loophole in order to not fulfill your service request. Their website says you can cancel at any time, but they really hassle you with discounts and anything else they can offer instead of just canceling it. Don’t spend the money or time for this home warranty program.

I did a claim for the dishwasher. A contractor came out, looked at the issue, and ordered a new part. But once they got the new part in, they found out that the tub was leaking so they had to replace the entire thing. American Home Shield was recommended by a friend, and I've had them since 2016. The only downside that I have is that they raised my prices without telling me. I was paying 120. Now, I'm paying 140.

I'm unhappy with American Home Shield. I called for three separate issues that were electrical. There are a set of outlets in the dining room, but none of them works. The electrician diagnosed that they had a cut in the line somewhere because he could get electricity to them, and they would work with a double negative cord which then powered them off the working outlet. I also have an outlet that keeps slipping under the tub and a breaker in my breaker box that is bad. If you tap it, it flips. Anybody that knows anything knows it ain't supposed to do that. But he hasn't rectified anything. I was told that I need a whole new box and stuff ran. He was only talking about one problem and was telling me it's $1,100. But he hasn't told me what $1,100 covers. He said nothing's covered by American Home Shield, and he'd get me an estimate for the rest of it.

I had faucets that were seeping water. I submitted a claim by phone with AHS and the automated system was annoying. It was a slow process. But Pete from PHD Mechanical was good. The other guy was not as good. Pete had to replace one faucet. The other one had to order some part. However, I'm spending way too much for AHS. I need to call back and try to negotiate a better monthly rate because the rates have gone up ridiculously. I'm not sure if AHS is worth it.

I told the tech the AC was causing a leak in the attic. He walked in the attic and he said he couldn't find the leak and that it's time to get a new unit. I said my air condition still works and there was nothing wrong with it. He was real persistent in me purchasing a new unit and he found the air condition company that would give me a new air condition I could purchase. He called me the next two days and they told me that I was approved for $10,000. They were waiting for me to fill the form out and do a payment and they were gonna come out. They said they'd have a whole unit in here in a couple days.

The company uses service providers that are not great. And when you book with one you don't know about yet, you can't change it. SO if that service provider lies and says they can fix something, you cannot get a warranty replacement ever, until or unless that service provider is honest and says the appliance is not repairable.

Our refrigerator's ice maker wasn't working. I did a claim online. The contractor that American Home Shield assigned never responded. So, I wound up going outside. He never responded and I called multiple times and I never got anybody. Nobody ever scheduled the appointment. I called AHS back and I canceled it because the person they sent never responded. I wound up calling back and telling them I wanted my money back for my issue.

I am not thrilled with American Home Shield. But I previously liked them. We pay a ton of money every month and we had one experience recently where we needed someone to come out. It was summer hot here in Texas and our air conditioner stopped. We requested someone to come out and the person said, "I'll be there sometime that day." It was like the whole day. Then when he knocked on the door at 7:30, nobody was available. I called or texted him asking, "Hey, can you come back?" But he never answered me.

I put in a claim online when my air conditioning wasn't working and it was easy to do. The fan wasn't blowing. The tech came out and cleaned it. He was very nice and professional. He got the job done and I was very pleased. American Home Shield has been very responsive and easy to deal with. I've had no issues at all. But I wish they covered humidifiers. Other than that, I'm very pleased. My claims have been handled well.

I had Sears come out two different times. I called Home Shield for what I thought was my stove. Sears came out. The gentleman who came out was inexperienced. He did not have any tools to diagnose the stove. It wasn't nothing visibly wrong. It was a sound that I was hearing. So, in that case, I couldn't show them a sound. He sat here like 45 minutes until he heard the sound. He then guesstimated on what was wrong. I asked him if he had a detector. He said no. He would have to hear it to know what's wrong. Eventually, he did hear it. He still did not know what was wrong. So, he guesstimated on, "I'm gonna change a part." He changed the part for whatever reason that he thought that that was the part. He just looked at the stove and say, "I'm gonna change this button." He changed the button. He changed this part, he left, and it still was making noise. He was outside my door. I called him back in to tell him that the noise was still there as soon as he left.

I had a claim to American Home Shield for a water heater. Submitting it was fine. Their reps are always very polite. The contractor was terrible, though. They were not responsive. They didn't feel an urgency. They weren't returning calls, I don't think from American Home Shield either. And then we kept leaving messages. It took them days to respond. Once they came to the house and then after that, to respond, was terrible. I think they delayed the submission of their findings to American Home Shield. And then we kept calling American Home Shield. They kept saying that they were working on it, that they were trying to get on it. At that point, they weren't really doing much either.

I sent in a claim for my leaking roof and Summit Environmental Solutions came out. But they didn't do a good job. They went on the roof and did something. But it's still leaking. They are supposed to come back out. Overall, American Home Shield is great. They're professional. They're courteous when I talk to them and always on time.

The claim was easy and the people were very friendly. But it took the contractor a while to fix the refrigerator. They had to come back three times. Other than that, the experience was fairly seamless.

A tech just came out and looked at the AC. They said, "Sometimes, it runs. Sometimes, it doesn't. It needs to never run again before we're able to fix it." So, they didn't fix it and it's still a problem. They wouldn't respond. They're horrible. When we called and talked to them, the managers were rude. They never sent a technician to fix it. They sent two out to look at it. Both of them said, "Yeah, it needs to be fixed." Then American Home Shield wouldn't do it. Somebody wouldn't make the decision to fix it. They said, "No, that's too much money to fix it." It squeals like crazy. They know what the problem is. The fan motor needs to be replaced, but they just wouldn't do it.

Our experience with Sears was very painstaking. Originally, it was great. We called and they came out right away. They ordered the parts and we got the parts within a week. But when we had our scheduled date, they never came because they said that all the parts weren't there, but they were. We had to reschedule five times and I was taking off work every time so I was losing money. We pay for the service and if I'm not at home when they're supposed to come out, they charge me 50 bucks. On the last time, they didn't come out. There was no desire to fix it. The worst part about that was they said that they came out and fixed it, but it was at an old address that my girlfriend hasn't lived at for seven years. We were out of a washing machine for almost two months at that point and it was ridiculous. I was so fed up that I went out and bought a new washing machine.

It was the worst experience I had when Whirlpool came out. The technician had no experience with customers. He never spoke to me about what he was going to do. All he did was come and inspect the washer. Then he said he had to repair it and was gone. Four weeks later, he came back with a drum and replaced it. I don't want that serviceman to come to my home again.

We were having a nonresponsive thermostat. Typically, it gives you a heat pump wire error, because either your drain is clogged or something's happening. This is an upstairs unit and we had guests coming in. It was over Labor Day weekend. I called American Home Shield then Mr. AC Repair called us back. They said if we wanted somebody to come out in the next 48 hours, it was gonna be an additional $200. That was ludicrous. My contract with American Home Shield says that in 48 hours, I'll get a response and something scheduled. But the contractor's terms and conditions were a little different than what my terms and conditions with American Home Shield are.

I'm thinking about getting out of American Home Shield. A contractor was supposed to fix my air conditioner. They came out and told me that the thermostat was bad. The heater and the air conditioner run at the same time. They disconnected the wire and told me I needed to get a new thermostat. I called up Vivint, my alarm system, and they sent me one out. I don't know a thing about how to put them in but they wanted me to put it in. I put it in but it didn't work.

The guy who did the toilet didn't do a good job. I'm never using him again. I told him to switch the little pump in the toilet. But when I came back, the thing didn't produce enough water to flush. I had to have a friend who can do stuff like that come in and he tweaked it for me. But everything else has been good. We like American Home Shield very much. It's not their fault that they hired an idiot.

We've had American Home Shield for 20 years. It's easy to submit a claim. They call back within the alotted time and show up when they're supposed to show up.

The claim for the air conditioner took a little bit of time, but it finally got finished. When they first came out, it was good. The gentleman did what he needed to do. But something else went out, and the other guy came. When he came, he wasn't quite on it. He didn't seem like he was in the best of shape and was sweating profusely. He seemed like a nice enough guy, but I don't think things were done professionally. He said that there was a certain kind of freon that he put in, but my husband saw the name on the box and it was was a lower grade freon. When we questioned him about it, he said, "That's not what they do. They can't get ahold of that one. This is the one they use." Maybe that's the truth, but they need to change their form.

When the washing machine stopped spinning, I called American Home Shield and reported that I needed a service person to come out. But they have an automated service. They won't tell you who's coming and who they may assign you to. When they do, it may take up to two days before they call. I was trying to get some folks that they usually have come to do some of my plumbing. The guys they assigned called but weren't gonna be able to come out till Tuesday and I had a half a tub of water sitting there starting to smell. I had to reschedule my doctor's appointment so that they could come in. The guy came in a timely manner. Within 10 minutes, he realized what it was. He said the switch was bad. He went out to the car and he happened to have a switch. He came in and replaced it. I did a load of laundry today and it switched to the spin cycle.

Our A/C stopped working August 30th. That was a Friday, during the Labor Day weekend. We are also in California, where the temperatures were in the triple digits, and were to continue to be for the foreseeable future. I have children and 2 elderly German Shepherds that needed the A/C working. I called American Home Shield (AHS) to start the claim and they assigned a technician, who would call within 48 hours. Being that this was a holiday weekend, I likely would not have received a call until Tuesday. I recontacted AHS to see if they could expedite things and they sent an email to the tech, but got no response.

I had a gas range claim and the first tech who came to the house just looked at it. He said we needed to replace the entire appliance because it needed a part but they didn't have it. Also, he put in the report that our appliance was dangerous because there was a lot of grease but I just had it cleaned. I even told American Home Shield I'd send them the picture of my gas range if it's not clean. The rep said if I wanted a second opinion, then I can ask for a second opinion but if it's the same diagnosis, then I have to pay another $100. I was confident that the gas range was clean and I think the other person was just lazy. The second company replaced whatever was something wrong with the igniter and everything was okay. But he said that they do not have the parts and so it had to be replaced. They are a big company and they didn't even have the parts.

I had a problem with their contractor, Sears. It took over a month to get my refrigerator fixed and took two or three weeks to get my dryer fixed. The dryer wasn't a big deal but the refrigerator was a bigger deal. After they got the part in, I received an email that they got the part in and the first available appointment was nine days out. Fortunately, I had a second refrigerator and the refrigerator wasn't that bad. But had it been a situation where I absolutely needed that refrigerator, it would have been terrible. But the tech was professional and did a good job.

The most recent claim took over four months. It was for a microwave and they hired Sears to come out and look at it. They came out that day or the next day, which was great, and they said they needed to order some parts and that they'd get back with us. But then it was no contact at all from Sears. We tried reaching out and they wouldn't answer. I reached out to American Home Shield and the reps told me they would figure out what was going on and get back to me, but they never did. I had to request the manager on at least two of those occasions and on the last request, he finally got back to me. But I'm talking six or seven phone calls.

We had American Home Shield send out somebody to initially do a check on the AC. Nothing was wrong with the AC. We've been in the house for three years, so we just wanted it checked. Once the contractor came out, a whole bunch of problems started. The pans were rusted. They would come out and tell us, "Okay, we saw leakage coming from the ceiling." They would tell us to turn the AC off, and they would come in and fix it. But then it was still leaking.

I've had American Home Shield on and off for the last 20 years and I haven't had many issues with them. But one of the biggest things in the last three years is there's gonna be some kind of a delay if you ordered a part, whether or not the part is actually there or manufacturing that part. I understand all that. My problem is after two months, I was calling American Home Shield saying, “Hey, it's been over 30 days,” which typically, that's what their promised time frame is. Then the contractor came out, and when I called American Home Shield, all I got was, “Oh, well, you'll just have to wait to hear from Sears. You'll just have to wait to hear from Sears.” Then when I attempted to contact Sears, they said, “Oh, no. Your order was canceled.” So my issue is with Sears. American Home Shield is a great company. But there is a lack of communication between them and me and whoever their service repair technician is.

I have four properties with American Home Shield. There have been situations where it's not been so good, but it's the best company out there compared to others. Recently, Prestige Appliance, fixed my Sub-Zero refrigerator that was leaking water. Then I had another claim in one of my properties. It was the boiler. My uncle who is a certified welder installed it, but he didn't plug the water in right so it was leaking. I thought it was pouring water and I was scared out of my mind. American Home Shield decided that they didn't wanna help me because my uncle did the job. I had my other uncle fix it, and it's fine now. The renter was exaggerating, too. There was no water on the floor. It was just barely leaking. But I also paid before where another one of my properties had a problem with the gas connector and American Home Shield wouldn't do it. I had to hire a plumber and they charged me a lot of money.

We’ve had AHS since we bought our house in 2021 and have had what I consider to be quite a few claims. We have an older house which is in very good shape yet things break! Everything from a bad burner in the stove, the dishwasher needing parts replaced, the ice maker repair to wiring in a light switch that needed to be fixed. There are a few more I can’t recall. Every single time without exception, we have had great contractors come out. $100 for each visit and that was all we paid. At some point our old fridge will need to be replaced but until it does, I’m completely confident in AHS to put it back into working order.

Two months, no air conditioning. Call center employees are rude and extremely condescending. They don’t require contractors to send purchase orders to prove they’ve ordered parts. Wish I could rate lower than one star.

The first contractor that American Home Shield sent out didn't even come out. He had me take pictures. You couldn't talk to him on my phone. You had to text him and then it took forever for him. So, finally, I called and told American Home Shield that they needed to get me somebody else. So they sent me somebody else and then they worked on it but they still couldn't fix it. Then they said they had to send it to somebody else. So I got another person looking at it. They came out and changed the fuse but it's still not fixed. This has been going on for months. I would have thought that if they can't fix it, they need to replace this thing.

We've had American Home Shield for a few years now and every time I place a service call, I always utilize speaking with someone. I'm old school, so I don't do automation. They definitely work with me and try to help me get my issue resolved as soon as possible. I like the service from their contractors. They were thorough. They were also very honest and transparent.

If I had the ability to give them negative stars I would. And if I had time to waste I would take legal action against this fraudulent company. All I can hope to do here is dissuade anyone else from being ripped off by this unscrupulous company. They sent out a technician to repair my microwave, he came out twice to diagnose and fix. He was unable to fix it and AHS would not hold him accountable nor would they send out anyone to fix it without another service fee. They breached their duty to the contract they were a party to. The one person at the company who offered to do the right thing was the lady I spoke with to cancel the policy. Save yourself the aggravation and money and go elsewhere.

I had a good recent claim experience with AHS. It was for the washer that wasn't working. I set the claim up online and in 24 to 48 hours, AAA Appliance came out. They ordered parts and then came back. I would recommend AHS.

I've never had a problem calling American Home Shield. I called them because my dishwasher wasn't working. They told me that it would be Sears who would be coming out. Then Sears reached out and told me who was coming. The service was very good. Their techs were very knowledgeable. They cleaned up after themselves, put everything back, and told me the parts would be coming to the house. It came to the house. They came back, and they installed it. The dishwasher works now, but it should run less than three hours. It takes roughly three hours to complete a complete cycle, and I don't understand that. I haven't called them back about that. I didn't know if I even could.

Everything that I've done in the past, American Home Shield sends me a message that says who's been assigned to the service request. I'm the kind of guy that doesn't like to wait, so I typically reach out to the contracted service myself. When we had a leak in the house, it took a little while to get someone scheduled. It took a while for me to finally get ahold of the contracted service that American Home Shield had in that area, and then someone came by to check to see if the leak was part of the ice maker with the freezer. We live out of state, so it was a way for us to check to see if that was the issue. We were told that it might be, but they came out and confirmed that the appliance was fine.

I had an issue with Sears on both my microwave and washing machine service requests. I had a total of 12 appointments over two months for my microwave and they only showed up on six of them. I was told that I had an appointment, but on the day of the appointment, there wasn't any type of correspondence. On more than one occasion, I called Sears and got someone from Thailand or Singapore. I don't have a problem with that, but I was each time assured that I had an appointment. They would just drop me off the radar.

AJ Abella Appliance Repair replaced the washer and dryer and fixed the electric range. But I had to bicker a little bit about the dryer 'cause first, American Home Shield just wanted to do the washing machine. It rotted where it was falling apart from the inside with rust. I talked to the Abella guy and asked if there was any way that he could pull some strings. It was like American Home Shield was forcing us to buy a dryer because it won't match the new washer that we have to get. He was able to do something and American Home Shield paid us out for the dryer as well. That was very nice and I was very appreciative.

I had a landscaper come to replace my whole system and he noticed I got water seeping by the front and back faucets between the foundation and the wall. I called American Home Shield but they said if it's by the faucets, they don't cover it. I called our city plumber who charged me a fee to come out. He took out some sheetrock by the front to get to the faucet. He said it was not the faucet, it was a line that runs through the foundation. I called American Home Shield back and told them I got an emergency plumber out. I also told them what he was telling me, that it was not the faucet. They said he is not one of their contractors. It was a Saturday afternoon, and this guy was already doing the work trying to minimize the damage that I got going on, but they were telling me I had to fire him then make a claim with them, which I had tried to do first.

My dishwasher was not working properly, and American Home Shield's website said the subcontractor they assigned the work to will contact me in 48 hours, but nobody contacted me. After three days, I called them and they told me to contact the subcontractor directly because they had their phone number. I called and the subcontractor gave me a time of after a week when the technician as available.

All of my experiences with American Home Shield have been good except the most recent claim. When my refrigerator was broken, they had a repairman to come out. They diagnosed the problem and ordered the parts, but they kept postponing installing the parts. That took over a month. I don't live by myself, so I had to buy another refrigerator. I was very displeased with that. The price kept going up as well.

The dryer was making a loud, squealing noise. I reached out online to American Home Shield, explained the issue, and they had somebody come out and look at it. The company that reached out to me was prompt and quick. The service was great. I've had American Home Shield for 10 years and I like the comfort of having it. I haven't had a situation where we haven't been happy with it.

The claim for the hot water heater was put in on the 12th but it didn't get resolved till the 22nd. The contractor was unreachable on the phone for four days. When I finally reached them, they had to get authorization from American Home Shield. It turned out it was a $90 part that took them 10 days to get. The first time, they came to inspect. The timeframe was from 9:00 in the morning till 6:00 at night. They showed up at a quarter to 7:00. When they came to replace it, it was the same timeframe. When I called at around 11:00 in the morning, they said they should be out somewhere around 1:00, but they did not show up until 6:15. When they came, they said, "That's very surprising because the person you spoke to is the one who makes up the schedule and she knew you were on the last call." American Home Shield could improve on the length of time it takes to resolve the problem and the timeframe.

I had two guys come out for the blower motor on my furnace that went out. The first guy came out in the morning and tried to fix it but needed parts. It was right before the holiday so if they couldn't get the parts that day, I would have been stuck for four days with no AC, and it was hot. Then I got a call and another guy told me he got the parts and was on his my way. But they gave him the wrong part. He drove an hour away to come back. It was 90 degrees that week, but they made sure I had all my stuff done.

We've had to use American Home Shield four times. They were mediocre at best. Also, they still have not fixed a problem that has been going for two and a half months. The claim is for a pipe leak. AHS keeps telling me that they are waiting for the approval department to approve it. I called three times a week. “We'll call you back. We'll follow up.” I haven't heard anything. I will call them back again today, because when I called last Thursday, they told me that in 24 hours I would have an answer. It's Monday and I still haven't heard an answer. Every time that somebody came out, it would always be, “That's not covered by the warranty. And it's gonna cost this much more.” And they always try to sell me something that I don't need.

In the past, I had issues with American Home Shield because there were two times I called them and I paid the $100 but nothing was done. When the contractor came in, they complained. I called for a leak in my bathroom and then when I finished paying, the contractor came in and said he didn't do that kind of work. That was really annoying. So, I had to get my own contractor outside Home Shield and I paid extra for that.

American Home Shield couldn't resolve my issue. They delayed me a lot. This has been almost five weeks now. None of them have been resolved. It took them about three weeks at least to try to give me another dishwasher. I have to be calling them back and forth. Most of the time, when I call them, it's the same repetition. They already asked me the same question. I keep telling them that I spoke to them about the issue. Someone said they will come and they will contact me. Nobody will contact me. So, I keep telling them.

The washing machine was in the middle of washing and then it stopped and the water wouldn't drain. So I called American Home Shield and a guy came out and checked it. There was a motor inside of it that had to do with a fan and he ordered those pieces. Then when the pieces came in, he came back and replaced them, and the washing machine works now.

I sent in a claim for a range issue. So we had a plumber come in to check for leaks on the gas line. It took four visits to finally fix the issue. But there's typically always a conclusion when I have claims. So the issue is being fixed. But there was one time when I had an issue with my pipes that they did not fix to my satisfaction. Other than that, it's been good. The four previous contractors that American Home Shield sent were not so great. Almost all of them I had to call back out at some point to fix something they left or not fixed the right way. But the guy that they just sent out was great. He was quick and courteous. He communicated well.

Our icemaker stopped working. When the tech came out, he ordered an icemaker. Then when it came in, he installed it. But that didn't do anything. He said, "If don't have ice within 24 hours, call us back." So I did. A couple of weeks later, a different gentleman came and checked out things further. In the bottom of the refrigerator, he said there was a broken wire. He spliced a couple of wires together, and within 24 hours, we started getting ice. So it was a wire issue. Now, the icemaker is working.

The tech from Ace's was exceptional. He did really very well. The garage door got stuck, and it scared me. It was making a noise. He got it fixed. He was very professional and cordial. So far, so good. He did put oil, and I was gonna give him a call. The garage door is still not as smooth as the other one. He did mention that it needed new screws, new bolts and springs, and that wasn't covered through American Home Shield. I just told him I couldn't afford it.

AHS was okay in the beginning but right now, I'm going through hell with AHS. I have a washer that we've been going back and forth on -- first, they're covering and then, they're not covering. It's like one person doesn't know what the other person is doing. I have had horrible service regarding this washer and there's always something different. It's ridiculous. I've been without a washing machine since August the 20th.

1st Choice Appliance is gonna have to come back out because the dryer is still not working. The indicator lights didn't work on the dryer and they ordered some parts. They put it on but the same thing is happening now. It shuts off automatically. I called them and with us getting over COVID, they told us to give them a call back once we are past the quarantine period, and they will come back out and look at it. Right now, I'm not very pleased with American Home Shield.

American Home Shield has been good. I've heard bad things about them, but I haven't dealt with that yet. I try to do claims online most of the time, then someone comes out in a couple of days. One time, a service person replaced the condenser in my AC. He had the part and he was there about an hour.

Our air conditioning wouldn't stay running. It would run for three minutes then shut off. I did a claim online and the website didn't seem to quite have the exact option I was looking for, but it got it done. It would have been nice if there had been one or two more choices on there. Still, it was really easy. A-US Air came out and did a great job. They were the group that installed this unit about a year ago, so they knew it well.

I had a leaky pipe underneath the sink and when I submitted a claim, it was very easy. The contractor was very good too. He did what he was supposed to do. With American Home Shield, sometimes people have to weed out the bad contractors and work the system a little before they get things done, but they're good about having a second opinion if they get a bad or ridiculous opinion on the first contractor that came out.

I have not had any positive experiences with American Home Shield. I've just been charged money to have more and more people come out for nothing and nothing's getting done. They're still trying to fix my refrigerator and a technician is coming today again. This will be the fourth time. The first company came out and replaced one of the boards on the monitors on the refrigerator, and that stopped working the second the guy left. They refused to come back to fix it, so my freezer defrosted completely, then it froze again. It's defrosted twice and froze again twice. Something's going on with my refrigerator and I don't know what it is.

My experience hasn't been good every time I've used American Home Shield. Most of the issues never get handled. The people that they contract are never good. They just look over the unit and don't do what they're supposed to do. They rate it how they wanna rate it and it's never what handles the issue.

A capacitor blew on the external part of the AC unit. When I submitted the claim with AHS, I used their automated phone system then I got the contact details of the air conditioning person and called them directly to schedule. It was right before Labor Day weekend and I didn't want to be without AC on Labor Day. So, I short-circuited the whole situation. The technician was able to repair the unit in 15 minutes from arrival, diagnose and repair. And I had the AC back. But this is not the first AC repair or first capacitor failing that I've had with AHS. It might just be the age of the unit. I've also had plumbers come out and I've never had any issues with the technicians.

I live in a small town away from places, so sometimes, it takes a while to get somebody to come and that's frustrating. Recently, AHS sent techs out to look at my washing machine and my microwave. The microwave couldn't be fixed, so they got that replaced. And they fixed my washing machine. It took a long time to get everything finished because the repair places only come once every two weeks to my location. Then, there was a fire that closed the road for a month or more. I was out of town the next time the techs could come. So, it ended up taking three months to get the washer fixed. But the techs are great. Other than that, I'm not super pumped that AHS raised their annual rate and their deductibles. So I was waiting for the service stuff to all get finished before looking into potentially transferring. But otherwise, American Home Shield's service has been fine.

I put a claim in about our toilet which looked like it had a leak in it in the tank and we couldn't figure out what was going on. I set it up online with AHS and the turnaround time was fairly quick. The techs got out there in three days and we paid the claim. They told us that the claim wasn't covered under the contract, which I was confused about because to my knowledge, we hadn't done anything to the toilet to damage it. So I called back in and tried to get ahold of somebody from American Home Shield. They said that they were going to redispatch out somebody to come take a look at it a second time. That was when things started dragging.

I had an issue with my dryer. I called AHS and scheduled a service. Then the techs came in. AHS has to charge you ahead of time for the technician to come in so, we paid that. But on top of that, the technician was charging us $220 more. So I was really disappointed with that. They sent me a little review on how happy I was with their service and I expressed myself in that email. I sent it back to them, but I never received an answer. I was disappointed with that as well because if I pay all year long for service and I only called them once or twice in the whole year, then on top of that, the technician is going to come and charge more, it cannot be acceptable. But other than that, their customer service reps did a great job and they got all my points.

The contractor came and replaced the garage door spring. The only concern I had was the set charge and additional $200 that I had to pay directly to him, because he said it had to be balanced. I said, “You're telling me the spring and installation is covered, but the balancing is not covered. And the only way I can get this completed is if I'm willing to pay the $200 to balance it.” So, I called American Home Shield. They said, “Don't have him do the work and give us a couple of days.” I said, “That makes no sense. I can't get out of my garage door because the spring is broken. I can't get my car out.” Which meant I couldn't go to work. I couldn't wait for AHS to contact the company just to say that balancing should be included. That was the first time I had an issue regarding a claim in which I had to pay an additional fee that wasn't covered. But the tech was good.

I wouldn't recommend American Home Shield. I'm thinking about canceling the program. The water was backing up in my dishwasher. The tech came out and looked at it. He didn't tell me what he found, but he told me that a part was bad. He only told me that he would order a part. It hasn't been taken care of. I canceled it because it took so long and I went through many people in order to get a response. They would get me a supervisor, and I would talk to him. It went on like that for four phone calls. Nothing happened. I was never contacted by Sears.

You should have American Home Shield. You don't have to worry, like insurance. You just make that call. It gives you that coverage in the time of need that you pay for. Also, I don't have to run around and chase somebody to provide the service. AHS has a list of people that they can refer me to. I don't have to go look up stuff. The air conditioner wasn't cooling. It was all heat. If I turned it on, I put it on cool, it was all heat. We called American Home Shield and they told us who was coming. Myers called us. The tech was nice. He explained to us what was wrong with the unit and what it would take to get it fixed, and they would have to go back to AHS and let them know before they could come fix it. They would have to get a permission to come do what they said is wrong with our unit. It has been cooling since.

The main bushing in the back of the tub itself went out, and it was a total replacement. It wasn't a repair. It was not timely though. The bad thing about that is I'm handicapped so it's very hard for me to get to another place to wash my clothes. I hate to put that off on somebody else and tell him, “Hey, could you go wash my clothes for me?” It took American Home Shield a full month to get that replaced. I was a month without a washing machine.

I had a problem with my stove, American Home Shield sent somebody over, he fixed it. I had problem a with my AC, AHS sent somebody over and fixed it. The fan wasn't moving and AHS replaced a part and solved the problem. The contractor did it in less than an hour on the same day they came out. I only have one issue at one time, which I called back AHS, with my garage door.

When Sears came out was about the worst service experience I've ever had in my whole life. We got it scheduled. I scheduled it online through American Home Shield's website. I’d gotten an email that said it was scheduled for that particular day from 8:00 a.m. to 5:00 p.m. I thought, “Well, that's really odd,” because normally, they'll give you like a two-hour window. One of the things that I had gotten had said that they will call the day before to give you a two-hour window. So, I thought, “Okay. Well, that's fine. I can handle that.”

My cooktop range was inoperable. I filed a claim with American Home Shield. It was repaired. But I was very disappointed with the service. My first scheduled appointment was May 1st. It didn't get completed until mid-August. AHS assigned the work order to local contractors. Contractors came out more than six times to try to refix it but could not. I reached out to AHS several times, saying it was unacceptable, because I went 3.5 months without the ability to use my cooktop. After several parts of the same part being re-ordered, and I escalated three times with AHS and they would call me back and have a manager call me back, it was a terrible process.

I've had bad experience with their vendors. I had to go a whole summer with no refrigerator at home. For more than three months, they couldn't get it done and I told them to change the vendor but they kept going back to the same vendor. Also, I'm going almost a month without the AC being fixed because the vendors they have are just horrible.

My stove wouldn't come on anymore. I called American Home Shield and had them send a contractor to check it out. They sent the name of the person and the company, what date they were coming, and travel time when he was on his way. The tech said something burnt out of the oven. He was professional and knowledgeable.

I needed my dryer repaired. I set a claim up online to American Home Shield. I was contacted by R&D within 24 hours and they scheduled to come out. It took about three days. They had to order parts. It was a horrible experience and took a month. American Home Shield refused to replace the dryer because apparently, R&D couldn't find the part. American Home Shield ordered it but it never showed up. So, I kept calling them and they were like, "Well, sir, we can't replace the dryer. As long as the part is available, we can't." That has nothing to do with the fact that I gotta go to a laundromat. It's coming up on a month and I still don't have my dryer.

The refrigerator icemaker was not working, and the washing machine was leaking water. I went through American Home Shield to submit this claim. I called in. They said, “Well, then we'll get in contact with the vendor. And they'll be reaching out to you.” Then I got a text message and email from American Home Shield, and it showed Quality was coming out. They called me within 24 hours and they came out. The tech looked at the freezer. He'd seen what was going on. He had to order a part. Then with the washer, he said he didn't foresee anything. But I called American Home Shield back because they told me I had to go back to American Home Shield because it still was leaking. And today, it still leaks but he said he couldn’t see. He was friendly, courteous and knowledgeable.

I had an issue with my kitchen sink. The hot water that comes into the sink kept tripping and shutting off and I wouldn't have hot water. I filed the claim onine and the website was user-friendly. BestWay Mechanical came and they were professional. They changed out the valves, the way that it was. But then, my toilet upstairs leaked and it took them six times to fix that problem. They were horrible. They kept coming out saying that there was no issue or that they put some putty on it the first time and said it was fixed but 10 minutes after they left, my ceiling was leaking again.

My air conditioner went out. I filed a claim. Ten days later, American Home Shield approved it. The air conditioner was fixed. However, AHS needs to be a little quicker on their part because I noticed that I had to call them every day to fix my AC, and to speed up the process considering that we're in 115 to 120 degrees. It was beneficial to me to get it fixed as soon as possible. They don't care about the weather. They just have a protocol that they follow. So, I had to call every day to make sure my claim wasn't forgotten. Other than that, the technicians they sent told me what was wrong and what was needed to be done. They were knowledgeable and professional. They cleaned after themselves.

The air would come on, but it wouldn't cool down the house. It wouldn't respond to the thermostat. American Home Shield's website is customer-friendly. I got the contractor's name, number, and address through email. AHS sent them to me right away. I called right away too because it was hot. That was one of the better contracting services. I called the one before that, but they never answered. But these people answered promptly and nicely. The tech was very helpful. He fixed the problem, told us what it was and how to maintain it better by the time he left. It now cools fine. The contractors who came were great. But sometimes, I would get not-so-good ones. It's good to have coverage for your home but there may be other places to do it. That time before the last one, I was ready to look for another home warranty service myself.

We had an HVAC issue and it's an older unit. They came out and replaced a couple of parts on it and got it fired back up. The contractor who came out was terrific. It's been fine since the repair. However, the delay time was a little long. It was 100 degrees out. It took them four days to get here. I can call any other HVAC person and they'll put somebody on site. But going through American Home Shield, there's always a delay. Their vendors are a little bit more selective and they're slow.

The tech that American Home Shield sent for the garage door did very well. The unit was old and they replaced it. Overall, the time that the technician comes out sometimes can be lengthy, but my experience with the techs that have been sent has been very good.

Recently, I've had issues with my dryer. But the techs finally got it fixed after three tries. I submitted the claim online with AHS and their website was very friendly. However, I haven't been here when the technicians come. I’ve usually had somebody here to meet them while I'm at work. Their arrival times aren't very convenient for me. And the people that they meet with don't get much information. They just say, "I replaced this and that. It should be working fine now."

My most recent claim with American Home Shield was with my KitchenAid refrigerator, and it went on for five months. Sears came out to fix it. They did not know how to fix it. They ordered several parts that they claim were not necessary. They finally got it fixed, and then it's making a noise again. So, I'm just charting it so I can have some concrete information when I call American Home Shield back, but I was not pleased with the service. They did not seem to know how to repair a KitchenAid appliance. I even had one repairman to tell me how difficult it was to repair KitchenAid.

AHS had my AC fixed, but they don't have a 24-hour AC contractor. I live at a 120-degree weather, so when my AC goes out, it's pretty bad. It also took four days from the time I submitted the claim for the techs to come out. I wouldn't recommend AHS.