American Home Shield Reviews

My garbage disposal broke and needed to be replaced. It was easy to submit a claim to American Home Shield. I did it online and their website was user friendly. They're effective and professional. The techs they sent were also professional and good. They came in, got the job done and the performance of the garbage disposal was awesome after the repair. It's a pretty straightforward gig and I’ve been an AHS customer for a long time so I know the drill.

We've been with American Home Shield for about 15 years now and with my recent experience with them, I've been very dissatisfied. It started in June with our air conditioner. On June the 2nd, we called out A-1 Air Conditioning out in Heber Springs. They came out, cleaned the unit and said it needed Freon. I paid for the Freon and the service fee. Two weeks later, it quit working. The blade quit turning outside and it was 90 degrees. I have lupus and a heart problem and my husband has Alzheimer’s so I explained everything to AHS and they said they would put it on as an emergency. That was about 3:00 in the afternoon and we stayed here because it's hard to get my husband moved around, but I never heard from AHS or the company. At 7:00, I called AHS back and they said that somebody would be out the next day. It was already 8:00 so we stayed in the house.

I had a plumbing and bathtub faucet issue and American Home Shield has been prompt and professional in fixing the issues. I called and spoke to a representative who set up the claim and appointment. He walked me through the process and made it easy. He knew what I was talking about, gave me a bunch of details, and got my claim to the right contractor. Within two minutes after I hung up with him, I got a verification of a plumber coming. Then within three hours, the company called and set up an appointment. The contractor was right on time, very pleasant and easy to deal with. They did their job and left, and everything was perfect. If I'll buy a house, I’ll be using AHS. It's worth it.

The air conditioning wasn't cooling so I called American Home Shield and they dispatched a person out for me. The contractor was nice enough and saw the problem. But I had to contact them a couple of times because they were gonna order the part and get back to me and it was a few days more than the days that he had mentioned. So when I called, it wasn't a problem and they immediately said that the order didn't come in, but they were able to get back in time and I've been happy with the experience.

The biggest issue we've had was that we have a unique heating and cooling system that took three weeks to resolve but I still don’t think it's done because the cooling portion was not cooling. If it gets warm outside, 85 to 95 degrees, the unit comes on and it runs all day long and it doesn’t seem like it's operating correctly.

I haven't had any problem at all with American Home Shield. It's always very good. The problems we've had have not been with the contractors but with repairs. We have an older house where the main issue is plumbing, and a lot of times it's been the same contractor. They've been wonderful and great. Since the repairs, I'm very happy with the performance and I'm glad we have it. They have been professional and very thorough. We've had nothing but an excellent experience.

I had two leaky faucets and I submitted the claim with AHS. The rep I talked with was very understanding and the process was very straightforward. The technician fixed the leaks and I couldn't ask for a better technician. I’m glad I have AHS. It's very convenient and I'd recommend them.

My refrigerator stops being cold along with the freezer, and working with American Home Shield was fine. They were very good. It was working with Miller Appliance that was horrible, and I would never recommend them to anyone. They have 48 hours from when you submit your claim to come out to your house. It was all weekend. I submitted it on a Thursday and they came on a Tuesday of the next week. I have two young kids and I was without a refrigerator and freezer for six days before anyone looked at it. And then, they looked at it and told my uncle who was there with my kids that day, that they knew what it was, and that the part would take four to five days to come in, but it'll be two and a half weeks before I could get the part installed.

I filed a claim with American Home Shield for the AC at my rental property. I did it over the phone and it was good. The reps took care of it within the first call, and that's what makes a difference. The problem was fixed by the contractors the first time and we haven't had any complaints since then.

I was very displeased with the customer service (cumulative hours spent on hold) and the payout AHS decided was appropriate when my air conditioner broke. They only allowed $501 for a compressor replacement and I asked for "cash out" so I could replace the unit since it was 20 years old. Even the repairman said it would be considerably over $501 for the compressor replacement. AHS said it was because they got a discount.

Our home air-conditioning went out this past Thursday afternoon. I called AHS and reported the outage. AHS contacted the local vendor that would do the repair and gave them 24 hours to respond to our call. Caroline at AHS explain to me that they had 24 hours of work week business days and that is why they had not contacted me to schedule an appointment. I explained to Carolyn that we are in a part of the country that is in the throes of a heat wave with temperatures at 97, 98 and 100 degrees. I also explained to Caroline that I'm disabled and the heat is physically making me ill. She then did something that I did not expect, she told me that that is a special circumstance in that the situation would qualify for an expedited service call.

Our washing machine broke down at the beginning of July, so we made claim thru AHS. They sent out a sears technician as it's a Whirlpool washing machine. The tech spent about 45 minutes troubleshooting the machine and said that the parts failing on the machine were too major/expensive to replace and he recommended full replacement. He called into AHS giving them full detail of the issue and told us they should be in contact with us in the next day or two regarding the replacement process. This was on a Friday, so I figured maybe Tuesday. So, hearing nothing from them, I called and they said, "Oh, no - your machine is only 4 -1/2 years old, it needs to be fixed - we will contact Sears again and get back to you." This went on for four more days, they kept saying they'll get back to me with no response.

Our water heater broke. AHS sent us a service company that never treated us like a customer and then tried to gouge us in $570 of additional costs. AHS offered no assistance in arbitrating the situation, but they would provide 100% coverage on the tank. I denied service to their assigned rep, and got cash replacement cost covering only 57% of a standard tank replacement. WHY have I been paying AHS money, who forces me to use their service reps, and then if you try to resolve it through your own contracted licensed service provider, then I only get 57% coverage. NEVER AGAIN, cancelled! Now the question is WHY would you pay them money? Set the money aside and use service providers you trust.

My refrigerator was draining, it was freezing at the bottom and water was dripping on my floor. I called AHS and submitted a claim for that which was easy. The rep I talked to was very professional, explained all the procedures that I was going to take for this and who the contact person was. Then the contractor who came out was very knowledgeable and gave me some tips on things to do as preventive measures. The refrigerator is doing great since the repair and I wish I had AHS to call a long time ago.

In my 51 years of life, I've never gone on a public forum to negatively comment on a business. But frankly, my recent experience with American Home Shield has shown me just how customer service is no longer a priority and how the best insurance policy is one that involves putting cash in a mason jar and burying it in your back yard. I'm only giving American Home Shield one star because I cannot give them anything less. After paying them every month for 10 years, AHS is refusing to pay for a/c repairs (and replacement) because their preferred technician failed to properly diagnose and repair the issue not once but twice. After the third breakdown, AHS was contacted, and AHS promised an expedited visit by another of their vendors because of health issues that were complicated by the July heat.

Hold times of 30 minutes to over an hour. We have been trying to get our washer and dryer repaired for almost 6 weeks. AHS sent Lafayette Services out 6 weeks ago. We were told parts had to be ordered for both machines. Lafayette came back 2 weeks later and said they fixed the washer but had to reorder the dryer part because it came in damaged. The washer still did not work. We have called AHS 11 times in the past 3 weeks only to be left on hold for 30 minutes to over an hour. They keep saying that they are trying to reach Lafayette. They also told me that no part had been ordered for the dryer. I have asked for another repair company and for a supervisor to call me and neither has happened. There is a class action suit being started against this company.

Emergency plumbing - not available on Most Expensive Plan. Bought a home with the highest coverage. Tried to use the online request for service but it did not register my contract number, so I called the 1-800 service number, which I believe is manned by a India call center from the broken English of the Customer Service Representative. I should have selected Spanish. The conversation may have turned out differently.

Our air conditioner stopped working and so we submitted a claim over the phone to American Home Shield. However, the companies that they contract with were overloaded. And so, it took several days to get someone out, which was frustrating because it was really hot. But, once their contractor came out, they fixed my unit. Since the repair, the performance of my air conditioner has been great.

I've got an outstanding claim with American Home Shield which will be handled next week. I had a very nice interaction with the lady representative that I talked to and she set me up with a contractor. But what aggravated me was that she went ahead and took the deductible out the same day when it should have been 48 hours after the job was completed. I don’t like to pay for something I don’t have yet.

I called American Home Shield, made an appointment and asked them if they could come out and look at the air conditioning as the unit wasn't working. The contractor looked at the premise, went outside and looked at the unit. Then he cleaned the unit, got it going and left. But I had to pay money on top of the warranty fees and I don't know why. They charged me $70. But the ac works great now.

American Home Shield was easy to work with. The service tech from Myer's Electric who came to the house was cordial, polite, personable, and did a great job. I wasn't able to be on site but my wife kept me informed. The tech got me on the telephone and explained what he was going to do before he did it. We're happy and we hope the unit holds up. The tech said it was low on Freon so we're going to keep an eye on it. He ran a test for possible leakage and right now the unit is okay. But he was still concerned that there may be a leakage somewhere that's causing it to run low on Freon.

My recent claim was a water leak at my pressure regulator. I know American Home Shield is a busy place and when I call, I get put on hold. I might be on hold for a while but that's no big deal. I was able to do it on the phone and went to the automatic prompts which were okay. They did email me when they got a company that would come out to my house. It didn’t take a long time for them to get out. It took only a couple of days and they did the work. Before I also had a claim where my air conditioning unit went out, they came out the next day and took care of it.

I had a sewage problem. We had some leaking going off in the plumbing in the house. American Home Shield was easy to deal with. I just called them, they sent somebody out, and that was it. The representative I spoke with was very helpful, but the contractor was horrible. They charged for one thing then again for another.

I call American Home Shield to submit my claims and it has been good and easy to do. When you call, they ask you what type of problem you're having. I recently had a problem with my AC and I explained what was wrong. They said that I will receive a text, and they scheduled a visit with the AC company. The AC guys were good people. They came out and took care of it. However, they had to come back on the last one, which made it the third time they've worked on my unit. They fixed it and then it's not working. I guess one of the defrosters was ticking. They fixed that instead and it's working fine ever since. I've recommended American Home Shield to three of my friends and they all signed up with them.

I've been with American Home Shield for quite some time. A couple of years back, I had a negative experience, but I didn't cancel my membership. It’s fine. Sometimes, they say they don’t cover the work but I haven't had that experience in seven years. I submitted a claim over the phone recently and I had a positive interaction with the claims representative who was customer service oriented. It was for my dishwasher that wasn’t draining, a stove that the ignition went out and a garbage disposal. All of them were repaired satisfactorily. It was completed and the repair was timely. The contractor was professional, positive and friendly. Most important, they went out and did the work. My experience has been good.

My air conditioner wasn't cooling and the fan wouldn’t cycle on auto. That's my most recent claim with American Home Shield. I called and submitted the claim and I immediately got a date set for the contractor to come out. They came on the date and they were able to fix the problem. They gave me a lot of training. They were telling me how to keep the problem from re-occurring. I had a good experience with this particular person that came out.

I have been with them 8 years! Very few claims and always paid $75 service fee, sometimes twice to get the same problem fixed. I can say that based on the value provided this is a waste of money. The service is below average. I got fed up and called them to cancel the contract today. They wanted to charge me a cancellation fee even though my contract is year to year with automatic renewal. I'd say they getting too big they no longer care about customer services! The lady who took my call was very un-professional and rude. I'm glad I'm out with them. Not a way to grow business. A 2 star rating is still very generous to them!

I had a plumbing issue and I submitted a claim to American Home Shield. Their claims process was easy, I just went online and did it. Their contractor got out there and looked at the issue and said that it wasn't covered. So far, everything that I’ve called AHS for hasn't been covered. And every time their contractors come out, they want me to give them more money because they tend to say, “Well, you know this really doesn’t cover my expenses.” So far, my experience with AHS has been consistent. They haven’t been able to fix the issue, it’s not covered, and “What they’re paying me is hardly covering me coming out here so if you could pay me a little more, that would be great.” So, I’m disappointed with them.

It was really easy to submit a claim for my AC unit with American Home Shield. I had a 10-minute phone call with their rep, and they sent me an email for confirmation on who was gonna come out. Then the contractors were out here looking at the unit and within three days, it was back up and running. I was not in town when the contractors came, but I had a family member over here and they thought it was really easy to deal with. They explained the problem, what they were doing and fixed it and headed out. We've been having almost 100-degree heat and the AC unit is working great since the repair. It was a simple fix and was really cheap.

My kitchen sink backed up and I had to have American Home Shield out to clear the drain. It was easy submitting a claim and I did it online. I filled out the questions then they sent me an email telling me my service call has been booked. The contractor was great, called us before he came out and showed up right on time. He did the job faster than I expected and the sink works better now. I have American Home Shield for 10 years and I love them. They have always come out when I called them and never had any issues. One time, my air conditioner went out and it was so hot. I wanted to get somebody to come out faster and American Home Shield said that if I can find somebody who’s not a contractor with them, they’d still cover the repair. They're reliable and worth the monthly premium, especially if you have an older home.

We had an air conditioner fail and the person AHS sent was very good. They put the coolant in but it failed again after that. So they replaced the unit and everything's working fine since then. Overall, it's pretty good and I'd recommend AHS.

We had a blower motor go out on the upstairs air-conditioning unit. The first gentleman who was probably new, came and we added some coolant, but it didn't fix it. Usually, the first step is to know that it wasn't the coolant. Anyway, we had to pay for the coolant because that's standard procedure. We called back again and very quickly, they rescheduled and sent another individual out. He was a very professional young man. He came, walked in with his backpack with his tools, had the part with him, fixed it, and was in and out of here in 45 minutes. We were very pleased with the performance this time as it’s worked perfectly. After all, we've been with AHS for 11 years. That says it all.

I had a recent claim with American Home Shield for my air conditioning unit. When their first service provider came out, the guy was able to get the unit started and it was working fine. And then, it stopped working again and they realized there may have been a short in some parts between the unit communicating with the thermostat.

My most recent claim with American Home Shield was for my GE microwave. Calling them up for a claim was not a problem. However, the people they sent out were. The first contractor broke a part of my microwave and checked it back thinking I wouldn’t notice. It completely fell off the second I opened my microwave and they didn't want to fix it. AHS then sent out another guy who was very nice and did what he could but he didn’t want to fix the unit either. Now I’m back to the first company and they still don't want to fix my unit. They’re affordable but they should choose better companies that they contract with. It’s been about three months and it's still an ongoing issue.

My son-in-law had started to take my toilet apart and he got to a part that he couldn’t figure out what to do. So I called American Home Shield and explained to them what happened and they said that they would get a hold of a tech right away. The rep that I spoke to was very friendly and knew exactly what to tell the tech that I needed. She was very informative and nice. So they sent a tech out and he fixed it in three minutes. A to Z Plumbing had been my godsend, and I have recommended AHS to friends.

If I could give them a minus I would!!! They are a total scam! Huge mistake in buying their warranty, before you buy do your research. Deductible $100 and they barely cover anything. Also they have the WORST customer service ever!! I had to call 3 times with hold time >30 minutes to cancel my contract with them. When someone finally got on the phone, I told them I wanted to cancel, they told me I had to speak to Retention department first and then hung up on me!!! Then when I spoke to Ron in retention (another long hold of 20 minutes), he said there will be an admin fee to cancel! What??? And then they could not email me confirmation that I had cancelled for several more weeks! What??? Beware of this company!

AHS called out to LA Appliances to fix my refrigerator. They came out. Looked at it. Ordered a part then 2 weeks later came installed the part stating that it will be fixed. 2 hours later still the refrigerator was not cold not fixed. Call them let them know another week before attack could come. Then the day that the tech was supposed to arrive he called in sick so there's no other Tech that can come until Friday. Ask if we have anyone else that they can come they stated no he's the only one.

Contacted American Home Shield regarding hot water tank and was told my cost would by their contractor $650 plus the $75 trip fee and I opted out for the cash payment and they said that was $377! The cost by contractor was considered modifications... You can't find a 40 gallon tank for $377 let alone the labor cost! When you call for anything other than renew contract expect to be on hold for at the very least 45 minutes!

Policies obviously are catering to their contractors more than the consumer. By having a refrigerator break on a Saturday, the contractors and AHS continuously barrage anyone requesting service faster that they have 48 business hours. Now, I am down at LEAST 5 days with no refrigerator. My 81 yr old Mom relies upon refrigeration for her medicine and now, we are purchasing Igloo coolers and going back and forth for ice. Thanks for nothing but policy statements, AHS.

I had a A/C with problems at our condo in Austin, TX. This company set up my service with a company in Garland, TX (far north TX) and in turn my unit could not be looked at for two days. It broke down on the 4th of July. They called me and said that I could call my own company and then call Home Shield and get a service number. After three tries, they all said that they would not do business with American Home Shield. The 4th one said OK but deal with me only. I sent American Home Shield the bill and they refuse to pay it, $379.95, but I'm suppose to pay the first $100.00 anyhow which is the agreed amount. As I told them, they can bet I wont renew my contract come 8/30/17 and I would not advise anyone else to deal with them. Plus they only pay $10.00 a pound on Freon replacements.

Emailed AHS at 7 am last Saturday (today is Monday) to schedule a technician to see why air conditioner is not cooling. Was texted and emailed from AHS that the company has 24 BUSINESS HOURS to call me to schedule an appointment. Okay AHS you are giving that company until Wednesday to call me back when my a/c has been out since the early morning hours of last Saturday? Today is Monday and I haven't heard a peep from anyone. Are you kidding me? People are suppose to be without air conditioning in the heat of the summer for more than 5 days just to get an appointment scheduled? Then another day or two to get it fixed? All the a/c people I have ever known and use work on the weekends. Why don't the companies you contract to also?

I would like to thank Maria ** from American Home Shield for working with me to resolve the issue with my HVAC system. She was very professional, understanding, and helpful. Also, I was satisfied with the resolution that was provided by AHS. Thank you.

We have submitted 3 service requests to have our oven repaired with no response. We called the assigned contractor who said they had no record of our request. I called AHS, waited on hold for 30 minutes and no one ever picked up. Emailed AHS and have received no response. Our oven has been broken since May.

I filed a claim with American Home Shield for an air conditioning and I waited on hold for 45 minutes or more. The person was not knowledgeable and they didn't show up when they were supposed to. Also there's always a dispute like, "We're not going to pay for this. We're not going to pay for that." We had three different contractors and we got different opinions. Then finally we got somebody who fixed it. The repair done is okay for the time being but it doesn't last very long. American Home has really gone down on their customer service. Their people are polite but not knowledgeable and have no ethics or ability to change the outcome. Also they don't have enough people servicing the line to provide excellent customer service.

American Home Shield is a wonderful company to deal with. We've had them for several years and I have been very happy with them that's why I continue to use them. The last claim that we had with them was a replacement of the waste pipe on the bathroom. It was about a year ago, somebody came by and evaluated it. They hired somebody, did it promptly and they did a good job. Their representative works very well and knows exactly what to do. The contractor was a good guy. I enjoyed having him at the house and he did a good job. The bathroom waste pipe now works fine.

I have mixed feelings about AHS. I recently submitted a claim online for a problem with my ceiling fan and it's repaired to my satisfaction. I knew the contractor they sent out fairly well. He's been here before and he's great. But I've had several incidents where the appliance should have been replaced and AHS tried to fix it instead. Then the problem reoccurred and it's still not replaced.

We were having issues with the opening and closing of our garage door opener. The service provider came out to check it and told us that he could do something to it but it wasn't going to repair it. It would only be a temporary fix. The next day, it was broken again so, we contacted American Home Shield. The contractor said that one of the supports wasn't the correct support on the garage door so it wasn't going to hold the door and it won't continue to go up and down. He didn't explain a lot in detail, and the interaction was very short, quick and not very customer-friendly.

The reps I spoke with at American Home Shield were courteous, everyone was polite and the contractor they sent (Crites) were wonderful. I have nothing but good things to say about them. They were prompt, courteous and showed up exactly on time, if not early. Six months ago, our washing machine was not working. I called in a claim with American Home Shield and Crites came out and they determined we needed a new motor. AHS paid for that and sent a new motor. But then, we started having the exact same problem a little time later, plus there was a leak on the floor next to the machine. So then, Crites came out again and they said it was the motor and the motor parts and they again covered that.

I've been having mediocre experiences with American Home Shield. I've had some successful claims with them. They've come out and fixed and replaced my garbage disposal. They've also been out to fix my washing machine, they had to replace some parts in it and it's working. But my problem with them is with my air conditioning. They had to come out and change something every summer and it has been going on for six years. They supposedly fix it but something else happens the following year. They don't replace it while it really needs to be replaced.

We recently had a water heater fail and my wife called it in to American Home Shield. The contractor they sent out was prompt and professional. They got it taken care of and we're happy with it. The water heater is brand new and running well.

I had American Home Shield come and fix my washing machine. I filed the claim over the phone and the representative I spoke with was really nice and very helpful. It was really a smooth process. The contractor guy they sent was amazing. They had to come and check out another one in our apartment and it was the same person and he remembered me. He was very nice, quick, and he did a great job. He fixed the washing machine as we were selling the house and it worked perfectly right after it was done. Then we sold the house and I haven't heard any complaints from the people who bought it so it's good. I'm really satisfied with them and happy with the whole thing.

I called AHS for service for my AC unit on. They sent the tech to my home. The tech spent more time telling me how he can do the job on the side and want me to give him more cash than the repair was going to cost me. He also took my parts and left my unit very unsafe. He took the cover of the outside unit therefore it left the edges expose, also the compressor and the r22 coolant and coils all open and expose. I do not know what danger this could be for me in the future. I inform AHS about this the very first business day. They act like it was common to do that. I dont thinks it’s common and if it is then why didnt the repair tech come prepare with a cover to protect unit until work was done. Also my unit coil was torn from the fan blade when the unit broke.

They finally called to remedy my issue. They offered $500 credit towards buying the new appliance. I would be out $240, but I'd have a new unit. An hour later I received another call stating they would be paying for only $330 towards the replacement. Often times the right hand doesn't know what the left is doing. I'm glad at the outcome, but I not satisfied with the near 4 week time frame.

I have never had an issue with American Home Shield. Today in fact my A/C broke at 2 am CST on Sunday morning and I called AHS at 8:30 am. On the same day had them expedite due to the fact I have a 14 month old toddler... By 10:30 am the technician was there, fixed the capacitor and by 11:00 am at the latest he was done. I love AHS on how they take care of my family. I will be recommending them to all my friends and family that own a home.

I did not have confidence in the service provider American Home Shield had assess the plumbing issue at my home. I had 2 other service provider assess the issue and give me their estimates, the AHS provider prices were higher, the recommended scope of work was excessive and on the estimate the AHS provider was going to charge me for items that should be included in the price. After getting approval from AHS I had the work done by an outside provider. I submitted all the necessary paperwork in order to be reimbursed by AHS.

We received the home warranty when we purchased this home in Spruce Pine NC April of this year. Turned the HVAC on July 24th. The next day went in the room where the system is and saw the unit was leaking from underneath pretty bad. Called American Home Shield. The wait time was approximately 48 minutes. This was on a Friday. We received a text from Pyatt Heating and Air a HVAC company located in Marion NC approximately 25 miles away said we would hear from them within 24 hours. By Monday we never heard from them.

A year ago, I had a company sent by AHS that worked on my washing machine. I wasn't satisfied with them at all and I informed AHS concerning the matter. Conversely, I had a very good experience recently with the technician sent by American Home Shield who came out and worked on my refrigerator. He resolved my problem and he was very knowledgeable. He did good work and was personable as well. For, any incident that occurs here, I've gotten service from AHS.

I called American Home Shield to submit a couple of claims when I first got the house and it was good. I felt that majority of the contractors that came out were more for the customer but I had some that were trying to upsell all kinds of stuff. All but one of the repair is good. I keep having issues with my washer and I haven't contacted them again as that would cost me another $75. Overall, American Home Shield was good for the most part and I would definitely recommend them.

All we do to submit a claim is call and tell American Home Shield what the problem is, then they send everything else through text. The last claim we had was when we had problems with our septic. It was coming out through our shower in our downstairs bathroom and it was pretty nasty. This was the third or fourth time that it's happened and the same company comes out to fix it. They sent out First Home Quality Homes and they're great. The guy who comes and fixes it has become a really good friend of ours and even built a barn for us, so we like that it's him who comes out. One time they sent somebody else out who said they can't repair and then, First Home came out and the repairs have been good.

The last claim that I had with American Home Shield, I basically told them that I did not want to deal with it anymore. They kept on sending the person that I did not like, and he basically did not do the service when he came. He went out back to the car and wrote the same thing that he last wrote on the previous time that he came. Then when he came in, he didn't do anything. He just stood in my living room and never even went to the kitchen. That guy had been servicing my house at the time, but he had probably been in a bad mood these last two incidents.

My hot tub leaked a little bit and one side of the blowers wasn’t working. I filed a claim with AHS online and it's easy to do. The technician came and told me that they would have to get into the machine or take the panel off but that kind of work wasn't covered so they didn't do anything. I was surprisingly disappointed that the things I thought were covered were not covered and that’s $75 for them to come out regardless.

I’ve only used American Home Shield once but so far I’m satisfied. My hot water heater stopped working one day. It would go in and out from the hot water perspective. I thought maybe it was just a fluke and then after that we couldn’t take it anymore. Submitting a claim with AHS was a long process since I had to give away 45 minutes of my day to submit a claim but the rep was excellent and she was really nice. She handled the situation. And the contractor was good but I wish they would have done a validation on the overall work because I had to call back and they were out on vacation. I had to call American Home Shield and they had to send somebody else out to take a look at it. Other than that it was a good experience. It's much more efficient now that I can take showers in my own home and I don't have to go to the clubhouse.

I had an AC issue and American Home Shield has been good in sending technicians out. They sent out the people that they said they were going to send out. As far as the technicians' quality and being qualified go, they have been very good about that. My only issue with AHS is trying to contact them and talking to an actual person when an issue is not as simple as just going online and typing something. I've had an AC technician come out twice for the same problem and I wanted the same technician to come out since he was familiar with my unit. I tried to call just when I had it scheduled so they can put it into their notes to have the same guy come out.

I filed a claim with American Home Shield for my refrigerator and my washer, which I submitted over the phone, and their claims representative was very helpful. AHS did everything that they can to make sure that we get an appointment and let me know if they’re on their way. The contractor that they sent out was very knowledgeable, polite and did what he has to do. So far, the performance of the appliances was great since the repair, and they're working normally now.

We have been with AHS for many years. Recently we had our central air conditioner go out and it was a nightmare dealing with them. When calling them, which I had to do several times to try to get someone to come out and fix it, I was on hold for over an hour each time I called; one time it took over ninety minutes before I got a representative. I was told it would be taken care of within a week.

We had a technician come out to complete service on our garage from Tuff Garage Doors. The technician/owners name is Hamilton **. Mr. ** confirmed to us that the $75 service fee WAS included as part of the total $150 repair on site. AHS ends up charging us for the $75 service fee. My wife and I called in to the tune of 1+ hour hold times several times, and AHS verified with Mr. ** by phone again that, in fact, the $75 service fee was included in the total repair cost. AHS then claims that the "$75 will not post to our credit card" and "if it does they will promptly reverse it". Both of these claims were false. AHS fully charged our card for the $75, and it was never reversed.

American Home Shield is a good thing to have. It definitely helped me out. My most recent claim with them was about two weeks ago. It was for the water heater. The drain valve is on the bottom of it and it was leaking constantly. I noticed that was on a Saturday. I called in and finally got through to the sales representative some time around 3:00 in the morning of Sunday. The rep sounded like he was pretty tired. But other than that, the call went pretty smoothly. They had somebody out on Tuesday and the water heater was constantly dripping and getting all over my basement down where the laundry room is at.

I had a very good experience with American Home Shield including submitting a claim with them. Their people helped me a lot when I called in. All was fine as well with the contractors when they came out to my home. But there was a time when I called for my air conditioner, the first people AHS sent out were not helpful. AHS then sent another company who fixed my air conditioner and everything was 100% okay.

I made a claim with American Home Shield to fix some leaky faucets. Submitting a claim to them was not a problem. I have tried using their website to submit a claim and it was okay though I prefer calling them. The contractor that AHS sent came and asked me what the problem was and where I was having the issue. I informed them and they started to repair it. The guys showed up on time and cleaned up after themselves. After their work there is no leak anymore. I'd like them to lower their monthly fee, though.

The air conditioner was leaking water all over my ceiling. I placed my claim with American Home Shield online and it was perfect. I got an electronic feedback afterwards that a technician would be arriving. It was the middle of summer so having my air conditioner repaired restored my home. We wouldn’t have been able to stay there otherwise. The coverage with AHS worked exactly as it said in the brochure.

My AC has been worked on every year for the last three or four years. They were sending out Gilley's AC repair and they would say that it needed Freon. They would fill it out with Freon and American Home Shield only pays so much and so they charged me $277 for it. Also, it's hard to get to an individual representative from them. I always get that automated system. When I get to an individual representative, I keep telling them that Gilley's has been robbing me and them of their money every year, but they told me they had to send the first person that they get in in contact with.

I’m having the biggest issues with American Home Shield and repairs. I have an AC issue with my central air and it is now over a month and a half, seven business later, enclosed incompetence all the way around, lousy customer service from American Home Shield, pathetic contractors. We managed to diagnose the issue on Google.

My air conditioning unit was freezing up. I called American Home Shield and it's easy submitting the claim. They got the information up and they took care of it. The rep was excellent and the process went smoothly. The next day, Mike, the technician, was out and diagnosed the problem in a matter of minutes. He had to order the fan and pick it up, but he fixed it that day. He was great and very friendly, too. It's been hot in Arkansas the last few years and my air conditioning unit has been excellent since the repair. Everything AHS advertises on their website is true. They were courteous, on time, quick to respond and professional. They were awesome and I'd recommend them.

The most recent claim I had with AHS was a garbage disposal that was leaking and submitting a claim was quick, easy and painless. Their representative was fantastic as always and within 24 hours, I had contact from the subcontractor who was going to do the work for me and we had it scheduled. The contractor knew what he was doing. He was in and out in 20 minutes. Everyone was super-fast and easy to deal with. It was fabulous.

Thank you so much for helping resolve this issue.

If you are looking for a home warranty plan, DO NOT use American Home Shield. Why... I have been a loyal customer for over 20 years. In the last two years I have become very dissatisfied with AHS's customer service. Wait times to talk to a representative range from 45 minutes to an hour, service contractors are incompetent, and they lack the interest in supporting a loyal customer base. Below are my most recent experiences.

I had a terrible experience recently where my AC went out in the middle of the summer in Louisiana. It was out for 5 days. No thanks to AHS and their contractors before I did what I should have done originally and just called my local AC company and had it fixed within two hours. Now AHS is still charging me for a service fee for a service that was never provided. This has quite literally been the worst experience I have ever had with a business. I am shocked that they haven't been investigated for some form of misconduct. I will forever dissuade every person I come in contact with from getting a home warranty through AHS.

I submitted a work order because my Microwave quit working. The online tool said I would be contacted by a contractor within 24 business hours. No contact was made with a contractor during that 24 working hours (3 Days). I called AHS to follow up on the status of my request. It took me a day and a half and a total of 2.5 hours on the phone to talk to someone. During that time I was hung up on. When you call the customer service line your minimum wait is 30 minutes or more. I tried several times before I could stay on the phone for over an hour to talk to someone. The customer service person said she would have to refer this case to their Contractor Relations Dept. because the contractor assigned to my work order was not responding. We are now on day 5 and no response from anyone. Might have to cancel my contract and go with someone else.

My toilet recently began malfunctioning and I reached out to AHS. Their email stated someone would reach out to me within 24 hours. Well it was on a Saturday night. So, I expected someone to get in touch with me by Monday morning. No one contacted me until Monday evening. The agent told me the name of the company that would be reaching out to me. They called the next day which was Tuesday and said no one would be out to fix our toilet until Friday evening. I said no way. That was too long for 3 children and 2 adults to not have a functioning toilet. I contacted my own plumbing company and they came out the same day to fix the toilet. I then tried to call AHS and waited on hold for over 1 hour for 2 days in a row.

I have spent over 1 hour each time I phone into American Home Shield to discuss my contract refrigerator repair. I also spent over hour to speak with a supervisor. Never spoke to a supervisor phone disconnected. When I finally called back for the third time the customer service representative stated the provider they contracted to do the repair didn't call in their report. I tried to explain to the representative the company told me they did call in and explain they couldn't fix the problem. The representative from American Home Shield stated, "Mam you can believe what you want. I don't see anything in my notes."

We have five people in the house and one of the two bathroom toilets recently backed up. I submitted a claim to American Home Shield over the phone and the rep was friendly enough. That was on a Saturday and they came on a Thursday. The contractor showed up on time, put a snake in the toilet, cleared the toilet and he left. He spent some time there with these questions about taking the snake out and putting it in the plastic bag.

Water was leaking through an overflow tube from my water heater and into my backyard. I have the American Home Shield site downloaded to my computer and it was very easy to submit the claim. I just went in and my information was already preloaded. I clicked on what I needed, which was a plumber, and then I got an email from them letting me know that I would receive a contact from the vendor in less than 24 hours.

We've been trying to get the air conditioner fixed and the first people they sent out here did a terrible job. Every year in the winter time, the defrost board wouldn't do its thing and they replaced it and then every summer, it leaks Freon. They came out and tested it and it was blowing Freon again, but they keep telling us that it's not low enough to get replaced so we had to pay for more Freon. We pay every month to have American Home Shield and we pay a $75 fee for them to come out and look at the problem and then they charge us again for what's wrong.

When I first bought my home, someone told me about American Home Shield and that they were an outstanding company to deal with. The most recent claim I had was a plumbing issue. My grand baby might have put something down the toilet and I could never figure out what it was and so I called AHS. However, the actual company never showed up nor called. I never heard of this company before. All the other companies that I used in the past were reputable ones and were outstanding. When I called AHS and told them about the company, I resolved the issue myself and told them that I no longer need the service call. Besides that last claim, everything else was pretty much on point.

My air conditioner stopped cooling and it needed a part replaced. I contacted American Home Shield and they fixed it. They also fixed it rather quickly, which is great for rental property. I scheduled an appointment online and then I got a text message with the number of the people that actually came out and did the work. I called them and they told me they moved to the next step, then my unit got fixed. The contractor was a good and a hardworking man. He showed up at 7:30 at night and got it done the same night. I think he was having problems all day that was backing him up, but he did a good job. He kept his work and his obligation. I’d praise him for that. I don't know how much it would have cost if I hadn’t had the home warranty, but the AHS warranty took care of my problem and I liked it. I'm pleased.

I had an air conditioner that kept cutting on and off. It would be on every five minutes and run a minute or two, and then cuts off. It didn't sound right. I called American Home Shield and they got a serviceman from Carolina Air out of Red Springs to come and look at it. He was knowledgeable and personable, and he answered all my questions. He was like a neighbor and not a technician. He determined that we were low on Freon. But he said, "There's a reason you're low on Freon. It's leaking somewhere." He found the leak, got the equipment and fixed the leak, and it's blowing cold air.

While I was in the hospital in February, the power outlets in the kitchen stopped working and I found out about it after I was brought home from the hospital and was a little more coherent. I asked my mom about the coffee pot and she explained that the outlets weren’t working but they had been working before. And she had a power strip running from another outlet. I steam a lot of fresh vegetables and I couldn’t use my ninja board and KitchenAid mixer because I had no place to plug it in that worked. I wasn’t also allowed to do some cooking for a while and a lot of the things that I did eat was yoghurt, plus I still had no sense of smell and very little taste but some of it is coming back. So if it wasn't yoghurt, I was eating a whole lot but I would heat things up in the microwave, like cups of Quaker Oatmeal, because I was not quite ready to touch the stove.

Our refrigerator’s compressor was going out and I submitted a claim online with American Home Shield. It was very easy. The contractor has been out here before. They made a diagnosis very quickly as to what the problem so that part went smoothly. But it was a little bit disappointing that it took them five days to get out here. The freezer wasn’t keeping temperature. They finally made it out and then they said the compressor needed to be replaced. After another five days, we finally heard from American Home Shield that they do not replace those but they replace refrigerators. I was disappointed that it took that long for them to notify us.

AC Unit Repair: I have had the warranty since Dec 2016. This is the first time I have used it. I made the appointment 3 days ago. They set me up with a company who has horrible reviews online. I am not sure how they contract with people they do not look into themselves. They set an appointment and did not show. They did not call to say they weren't coming. When they were called they acted as if it wasn't a big deal and another tech would call me soon. I called American Home Shield to get a new company. I have been on hold for over 2.5 hours. There is no way to pick or change the company online. You have to go through customer service on the phone. As soon as this one is done I will be getting another company for my home warranty.

AHS denied my claim due to the fact that their contractor did not provide an estimate. Replacement of my AC Unit from them was 9 days, with renters in the condo thru September. I secured another company myself and opted for the cash in lieu process. I contacted their contractor directly to ensure the estimate would occur prior to getting the unit replaced. Their contractor never showed or contacted me at all. Learned today that my claim was denied with virtually no resolution process available. Terrible process if you have a emergency. No communication from them or their contractor at all during a 6 week period. Customer service does not exist there, waiting times are well over an hour.

American Home Shield - This company was referred to by them and I cannot get any help to get my money back or service provided. I continue to get the run around and each time I call I am on the phone for (no joking) 2 hours to get a representative on the phone. Funny thing is, if you call to obtain a homeowners warranty with the company they answer on the 1st ring!!! I'm waiting now, which is why I have time to write this long review! Southern Comfort Heating and Air (Zebulon), stole my money!!! I have been attempting to contact them since 7/12/17 and always waiting for "Darryl" to return to the office. They have been out to my home several times. I was told that I needed a compressor which would cost approximately $800.

I have been with American Home Shield for several years and was happy with the support provide until last month. I filed a claim to American Home Shield for a ceiling fain in family room. During the claim process I was informed that #1 R&R ELECTRICAL ALLSTAR would be the contractors on the job. Based on past experience with the contractor I ask to have another contractor work the work order and was informed the #1 R&R ELECTRICAL ALLSTAR were the only authorized contractor for my zip code. As before the contractor showed up a day later, reason they drove to the wrong location; I reside in Palm Bay FL, but the driver drove to Palm Coast the first time then Palm Beach??? Once the contractor was on-site he looked at the ceiling fan and as before provide me details on the fan.

I have AHS for last year or more. AC was broke last year. They came add Freon and they said they fixed the leak also. Anyways I paid for Freon. This year it broke again. I have called them. They said coil is leaking and need to replace it. I have to pay for PVC ($130) and for Freon. Total they said $1285. I have their voice message. I got agree with that. A technician came in to fix ac at 8:00am and I have called AHS at 9:41am to confirm the amount and to who I need to give a check. They said $1285.

I've been with American Home Shield for 15 years and they’re very nice and efficient. I recently filed claims with them for the kitchen sink and for the bathroom upstairs that was backing up and not flushing right. I called AHS and had a very nice interaction with the rep. But the contractor was saying that since it was the weekend, he couldn’t come out till Monday, and that if he came out that weekend, I would have to pay him extra. Anyway, the contractors came and took care of all the problems on Monday. They were on time and very professional, explained the issues and repair to me, and did the job. Everything’s been running fine since then.

When you call AHS' 800 number, you don’t talk to a live person. It's always a recording. But you say what you need, they say they will send you an email if you have an email or call you back with the name of the person that will be coming out. Then they will give you a date that the person will come out. It was pretty easy. When I filed a claim for my air conditioning unit, the technicians AHS sent fixed it and it was pumping. They were very professional. But my system started leaking in the inside and it was all over the floor in my hallway. I had to call AHS again and I have an appointment for a technician to come out tomorrow. We wanna see where the leak is coming from and I might have to eventually get a new unit. I have recommended AHS to a friend.

I always submit my claim to American Home Shield over the phone and it's easy and very well-done. With my recent claim, I simply told them what it was and they dispatched the same HVAC technician. I have a relationship with them already, so everything was done to my satisfaction. It was for a heat pump coil in the attic that’s 10 years old and it is expensive. It's $1,400 and it's the gut that works the unit, and when it doesn't work, you don't have any air conditioning or heat. They last 15 years and when they go out, they're done. They have to be re-attached and replaced. The problem was the part was not in stock and I had to wait a week for the part to come in. But once it was ordered, they called back quickly and they put it in within 48 hours.

I had a thermostat issue. Submitting the claim to American Home Shield was a simple process. I just called and they set it up. My interaction with their rep was professional and smooth. The contractor called as indicated by American Home Shield and then they said what time they'd be there. They came out and did the work. It was perfect and the air conditioning has worked fine since the repair. The overall experience was painless and efficient.

Our most recent claim with American Home Shield was what we thought was the plumbing issue. We were smelling some mold in the house and couldn’t really determine the source. We called AHS, the rep said they would send a plumber out, figured out what works for our schedule and found a company that matches that. From there, I received a confirmation email from them saying about the company and when they’re coming and to reach out if I had any questions. Everything from there went as it should’ve. The plumber came out as expected and everything matched that.

The old water heater had gone out since the day we moved in. Then we had a big old puddle in the house for a couple of days and was out of bounds for a while. I submitted a claim with American Home Shield to get a new water heater and the process was fairly easy. However, when I talked to American Home Shield, I was under the impression of one thing, but it was different when it came to the company doing it. It seemed that nothing was communicated between the two of them. The contractors were nice guys, though one of them was Mr. Know-it-all. Our experience was a mess but it wasn't totally American Home Shield's fault. Other than that, the new water heater is doing pretty good.

I had a leak and so I used the app to submit a claim with American Home Shield and then they called me back. It was really easy to submit the claim, but the reps were rude over the phone. But the contractor they sent out was very nice and thorough. He told me there was no leak and then they charged me $75, and it's alright now.

I had a problem with the air conditioning and I wasn’t sure exactly what part of it was wrong. I submitted a claim online to AHS to have a guy come out and take a look at it. I talked to the contractor on the phone while he was at home because I wasn’t there, although my wife was, so our communication and interaction were good. He explained exactly what the problem was and did a full cleaning. The actual AC seems to be performing well after the repair but it’s a little noisy and there’s more wind noise than normal, which might have been the fan. But beyond the repair, the tech saw other issues that could have been creeping up on us and decided to fix those.

We bought the house in March. I asked my realtor for advice on home warranty and he bought American Home Shield as a gift. The only claim I've submitted with American Home Shield was in June when they needed to come out to service the air conditioner. I did it online and they couldn't get somebody out so a second claim was started. The first person given the contract would not be able to come out for a while so they cancelled that and sent it to somebody else. They fixed it on their end and everything went smoothly. The contractor that came out was great. He looked at it, had the part, fixed it, and was done. It didn't even take an hour. The unit is now working fine, and I'm satisfied.

On two separate occasions I have attempted to use AHS for an AC outage and second for a washing machine repair. My AC went out over a weekend (Sat PM) at the beginning of summer (keep in mind I live in Houston, TX). I ended up having to call out my own local company because I couldn't wait past 24 hours to get it fixed. Plus I had my 3 year old daughter in the house to worry about. I actually did not get a call from the company until that Tuesday, and they wanted to come out 2 days later. The AC company they contracted told me they didn't work on the weekends. Are you serious, so wait 5 days without AC in 90-100 degree Houston heat?! I was appalled that AHS would actually think that this was acceptable.

We bought this home last August and we've been here almost a year. We inherited the stuff and everything seems to be in great shape but there was a problem with the igniter on the oven. I was able to get online to submit a claim to American Home Shield, but I had to call them because there was a past charge on my account which I had already been told. They confirmed for me twice over the phone that everything was fine with that, but it was still showing up online 40 days later. That past due thing was blocking me from submitting a claim online without calling. I had to go through a 10 minute conversation on the phone. They've gotten that fixed though. The tech came out almost the next day and he had a new part, but it was an out-of-box failure and there was nothing anybody could do about it. Otherwise, everything has been fine and dandy.

After 2 months and 2 days I am still without a working refrigerator. First, AHS sends a tech who was unqualified to repair but said it needed a compressor. The tech also told me I needed to call LG to ensure the part was under warranty. I did that but did not hear from AHS so after a week I contacted AHS only for them to tell me that this tech was not certified to do the work and that they had to get another company.

Called for warranty repair. Toilet intermittent. Not filling bowl just running... I had called the tech to let him know he needed to come fix, again. No return call so I called AHS. Was told I would have to pay 75.00 again. This was a recall of a previous fix. 12 days later still no call from plumber. Very disappointed in AHS.

AHS has sent my service calls to contractors that don't cover my area & resubmit my request to another not in my area. I have expressed concern to no avail. They tried to charge 2 fees that took several calls to clear up because no one reads the notes they supposedly put on file. The customer service people were extremely nice, just wish everyone would get on the same page.

I requested service from AHS on Monday, July 17, 2017 to have someone come out to check my AC and from that day until today my experience with this company has been hell. I spoke with at least (6) different representative and with (2) supervisor which gotten me nowhere. They all sound like computer reading a script and refuses to listen let along address your concerns accordingly without taking it personally. I was contacted by ACS Absolute on July 17, 2017. Service was set up for the next day. A worker from ACS inspect my AC, inform us we had a leak in the AC Evaporator Coil which lead to our AC needing Freon. His estimate cost was $1150 on top of the work that needed to be done on the AC evaporator coil.

The company sent out for plumbing issues always upsells. They came out 3 times and each time they discovered that the repair would be an additional charge to the service charge. The 1st trip they had to install a clean out (not covered) to fix the stopped toilet (covered) for an additional $275. The second time they came out to fix a leak in the cold water tap in laundry room (covered). But hot tap needed to be replaced also (not covered) for an additional $125. The third time there was a back up in the laundry drain (covered) that they fixed and then proceeded to hard sell a company that the contract with to fix water damage. I can't afford the constant up pricing every time these guys have to come out.

We have used several home warranty companies over the past 20 years as we have lived in 7 different states. American Home Shield is the worst in my opinion. This has nothing to do with the contractors or their performance, rather the American Home Shield process and customer service. We paid the contractor that performed the service and the contractor has sent the info to American Home Shield but we still show a past due. We have offered to provide invoice and cleared check. While this $75 was showing as past due, we were unable to request another repair online.

We've had two recent claims with American Home Shield. One was our central air conditioning unit, which has been repaired off and on over the past 10 years, that died three weeks ago and the other one was for our dishwasher whose new pump went out again so we had to replace it. If you file a claim using the web service, it won't be a problem, but if you need to talk to somebody, it’s not gonna be pretty - their phone menu is not good and they’re understaffed. Every time I tried to call to speak to somebody, I had a 45-minute wait.

American Home Shield was prompt but the techs that came out don't know a whole lot about their job. The first service guy got the refrigerator part working the first time. It's cold and my freezer works but it's not making ice. I can't understand why. An AHS contractor came out and took a piece off the refrigerator that was clogged with ice. He stuck his finger in and said it's getting water. The water that came through was the extra water that was left in the hole. He left thinking that was fixed.

Our air conditioner main unit in the house went out. We called American Home Shield and they came out. It lasted about three or four days and it died again so they came out again and replaced the coil and everything’s been working fine since. It was the first time we submitted a claim and everything went well. The people who came out knew what they were doing and they got it together. I filled out a form online for my experience and now I have a bunch of people signing with American Home Shield.

I had an air conditioner that quit cooling on the fifth of July. I went online and I could not get what I wanted to get online. I requested to speak to someone from American Home Shield. At the time, it kept saying that nobody's available and to leave a message. Then, I got someone and I was on hold for well over an hour. When I got somebody, they were very nice and professional. All the people on AHS' end have been super. They said they're going to find somebody immediately which they did. On the seventh of July, the technician came out and said I was low on Freon. He put Freon in and said that was what we needed. So, everything was good.

I had submitted claims for a garbage disposal and a washing machine before. Recently, it was the water softener, which wasn't working. It was older and needed to be replaced. Submitting my claim, the reps answered my questions and set me up with the contractor. It was excellent and I was called the same day. The contractor was good and he accommodated my work schedule. I drive a truck so I'm a little on different hours. Everything’s been good with my water softener since then. I'd recommend American Home Shield to anybody who's looking for a home warranty because they're really friendly. They get the contractor contacted and they get their service done within a timely manner.

I recently had a claim with AHS for air-conditioning. They’ve always been nice and I absolutely love them but their air conditioning guy was the best. I built a new house 10 years ago but I’ve lived here for 27 years. We have in this area called Blaylock Heating and Air. I hate them. They’re idiots and are horrible. I’ve never found a good air-conditioning man. When I called AHS and got this contractor, I love the guy. He’s wonderful and so nice plus he’s really been good. I’ve always had different and stupid problems before and he fixed it so much better. He also fixed the one upstairs that has gone out and would not work two summers ago.

I submitted a claim with AHS about my air-conditioning unit that went out. I did it online, which was better than putting me on hold. And then, I got a call the same day from the company that was coming to fix it. The technicians were there within two days and they were great. I was inconvenienced for a couple of days but it wasn’t too bad. I've started with AHS five years ago and it has always been a great service.

My dishwasher was broken and I made a phone call to AHS to submit a claim and it was an easy process. Their people were very helpful and they had someone out within a reasonable amount of time. The technician fixed the dishwasher within 40 minutes and left the area clean. The dishwasher has been working great since the repair was done. AHS is an outstanding company.

My most recent claim with American Home Shield is on my air conditioner that went out. It was easy to go online, fill out a form and fill the claim. After that they sent me a text of their independent contractor to come out. I did it on a late Thursday evening and on Friday I stalked the contractor to get him to come out quickly. He came out on Friday and told me that the problem was the compressor. He had to contact AHS to let them know that they had to order a part. A week went by and I didn't hear from anyone so last Friday I contacted AHS and was unfortunately put on hold for an hour until the customer service rep was able to speak to me. When I spoke with her, there was no information given from the contractor to American Home Shield about ordering a part.

I submitted a claim over the phone for the stove and a dishwasher to American Home Shield. The representative I spoke with was pretty straightforward, easy questions and couldn’t get much simpler. The contractor they sent was good. The only problem I really had was the part for the oven. It was on back order and that wasn’t really the contractor's fault. There will have to have been two service calls. The first call, he couldn’t fix it on his own. There was a computer part and that’s the back ordered part but he did as much as he could on the first time. Other than that, it was timely. I need to make another claim pretty soon because for some reason the AC is having some problems now. And having American Home Shield has been worth it so far.

I've had a couple of claims this year with American Home Shield and everything went pretty good. The only thing is I was trying to verify something in my contract before I called in for someone to come out to look at it. I wanted to make sure it was covered first. And before anyone answered the phone, I was on hold for 30 minutes. So, that wasn’t a great experience. But the representatives were fine and everything was good once they answered the phone. The contractors have been pretty good as well. I’ve had my washing machine and dryer repaired. Also, I had some roots growing in the gut water drain taken care of. All of that was pretty good overall.

My overall American Home Shield experience has been a nightmare. My air conditioner that failed at a property in Oak Drive, Long Grove, Illinois. It's our first claim and we submitted it by calling in. Filing the claim wasn't hard, but they dragged it out. The person came and fixed it. Within a week, there was a recall because whatever fix they did was only for a day, then my tenant said it's not working. After the recall, the company that came out in the first place couldn’t come out for at least eight to nine days. They were very busy. AHS then gave us an outside authorization to call somebody else whom we knew, so we went ahead and called Air Blue Heating and Cooling who normally we use for our rental properties and for our home. They came and looked at it, and they told us that the unit is 23 years and we shouldn't try repairing it and replace it instead.

My air conditioner was not cooling properly, so I called American Home Shield. Their reps were very good and the only bad thing was I had to wait forever before they finally answered. The turnaround time was very good though. AHS was very thorough and prompt in getting people out. They called the contractors that, in turn, called me the same day. I filed the claim on a Friday, so the contractors said they’d come out on a Monday, which was fine. If I did this on a Monday, they would have been out the next day.

Do not buy this home warranty, you will be sorry. Nothing was covered. Had an a/c problem and took 1 week to get someone out to look at it. We live in Arizona and it's hot in the summer. Inspector came out and came to the conclusion I was low on Freon and would only add more Freon at 130 per pound that American Home Shield would cover 10.00. We also had a bad fan motor that needed to be replaced and never heard back from the warranty company if they were going to fix.

I was an AHS customer from January 2006 to February 2017. They were good for making small repairs, etc. However, last summer (2016), our upstairs A/C unit stopped working and the downstairs A/C unit began making extremely loud noises. It took 2 months for AHS to repair them, which is an eternity in the Oklahoma heat. They were incredibly un-responsive and dismissive. I had to wait on hold for no less than an hour each time I called just to get updates. In the end, they wouldn't replace the units, instead opting to wait several weeks for parts that were no longer available from the original manufacturer to become available elsewhere.

How this experience plays out will determine if I keep my warranty on both of my properties The company you sent (Piedmont Mechanical) is sad to say the least and has no customer service skills. First they came out to fix my unit after a 3 day wait. It worked for 2 days. They come back out after a 3 day wait. They charged me 1,220.00. It worked for a week. Now it's out again and they are telling it will take a week.

I have 2 central air units and AHS sent repair companies out to fix 1 unit 4 times in 6 months with weeks of waiting with no air conditioning. It was 103 last week. I have been a customer for 20 years and I think AHS should replace one unit. We had a service call 5 days ago and the failing unit has been out for 5 days and another supervisor will is suppose to be here in two more days which will be the sixth attempted repair in 7 months. All that time with the house over 80 degrees. If we didn't have the second small unit our house would be 100 degrees.

My air conditioner went out, I called in the next day and the repair person came out the same day. He completed the work in a short time. American Home Shield has already put me as a customer first. I have used other companies but American Home Shield stands second to none.

One month ago I placed a repair for my broken ice maker. A work order was dispatched to a local appliance repair company. I paid the $75 deductible and the repair person deemed the ice maker was broken and needed parts. The appliance company determined parts were not available. AHS contacted the appliance company to close the work order. It has been one month since I put the request in. I have called a dozen times and all I get is hold music. I have been on hold this morning for 32 minutes. I have filled a complaint with the BBB of Memphis regarding your inability to comply with the repair or replacement end of the your contract.

If I could give this company a zero for customer service I would. Currently have a formal complaint in the mail to the president. Also currently on my 37th minute on hold to confirm a reimbursement is coming that was requested and promised 3 weeks ago. This is my third time on hold with them for 30+ minutes and rarely do I even speak to someone or get the answers needed. WORST customer service with little to no respect for their customers. I wouldn't have this warranty company again if you paid me.

Requested service from AHS for a leaking toilet in my half bath on the ground floor. The leak was at the base of the porcelain. The plumber came out with the intent to replace the wax ring, but when he lifted the unit off the ground he realized that the problem was with the flange. It seems that when the house was built, the flange was not high enough, but with the wax ring installed it created an effective seal. At this point AHS has advised that the flange is not listed in either the covered items, nor is it in the uncovered items within the warranty and that I am out of luck. This problem existed since the building of the house, there was no way we could know about it! This is the reason we purchased the warranty in the first place!

My hot water heater leaked. The service fee was supposed to be waived, it wasn't. The plumber wanted to charge to connect the hot water heater up, they consider connecting it, a modification! I have complained, still have not received a callback... It is the worst service ever and would never recommend them!!!!

We had an a/c leak that was inside the house (in the air handler) that was leaking onto hardwood floors. We called and a tech was sent out within 24 hours. He came and never opened the a/c unit and never found the actual leak, he proclaimed the problem was a build up of water in the drip pan; caused by lack of a pea trap on the condensation line (and if it wasn't that it was because the unit wasn't level). I tried to get him to explain how it was leaking on the high front side and the "unlevel" pitch was to the back. I also checked the drip and there was no water in it. Within 30 minutes of leaving the a/c began leaking again. We called both the repair company AAA Appliance and American Home Shield, which we were on hold for over 45 minutes for both. The repair company said they were not coming back out because it was an issue with the levelness of the unit.

My Sub-Zero refrigerator was not getting cold. I called American Home Shield and they sent a service company that was located over 1 hour away. They didn't do a good job and the service had to be transferred to another company. The second company sent people that didn't speak English and said my refrigerator was fine. I called AHS again and they sent a third company, Action Repair Service. They knew what they were doing and fixed the refrigerator. The AHS people I spoke to were all very pleasant and professional. The only complaint I have about them is that being on hold waiting for a representative to help you can be exceptionally long. Nevertheless, I would recommend them highly. I only paid for one service call ($125) even though there were 3 companies that came to my home and lots of parts had to be ordered which didn't cost me anything.

This is not a good company to use for the area in which we live. After many days and multiple attempts by AHS to find us a plumber, we finally had to resolve the issue ourselves by contacting a plumber. AHS finally approved the plumber but all of the stipulations needed made a 30 min job a 3-hour job because they had to wait on the phone for so long to have someone "approve" the job that needed to be done. The situation was finally resolved but we had to pay over 2/3 of the final bill.

The tank was leaking in my old hot water heater. AHS set up an appointment for the next day after my call with their contractor who replaced the hot water heater efficiently and quickly. The only issue I had was that AHS wanted to charge me for extra things such as the location of the tank was located in a tight area, something else to do with a valve, etc.. I did complain because it came to $200+. AHS was gracious enough to lower the amount. Also, the contractor was 1/2 hour late to the appointment.

I am currently going into my third week with no a/c. My house is currently 90 degrees. It takes too long once a call is made to get service, it takes a week. When trying to call to get service I am on hold for a minimum of an hour. So after finally getting service the technician isn't able to fix it. Then I have to call and be on hold for another hour to put in another service request. I have two small children.

The A/C TEX Cooling And Heating Company that is located on 19231 Indian Stone Ln, Katy, TX 77449, that you sent to my house for service was not professional and lied about extra services that were needed. At first, the owner/tech that answers to the phone number #832-257-4367 took a long time to get to my house to service my unit - 3-4 days. I had to keep calling him and he said he was busy, to call him back, so I kept calling until he finally showed up. Then he had to order parts to get the unit fixed.

I've had a pending AC service issue yet to be resolved by AHS since June 9. Finally after 2 months with a broken AC and numerous visits by the service provider they find that it's the AC lines which are not covered under the policy. We have an infant and it's been 90f+ in Florida. The service provider is incompetent in that they couldn't figure it out the first time. AHS doesn't help. Each call into them to speak to a manager involved on average a 2-hour wait time. Managers are not readily available, they do not follow up with call backs as they themselves promise. AHS should send loaner portable AC units to their customers who have AC issues where the service provider is unable to resolve the issue.

Today they told me timeline is my problem. Contractor communication is my problem. No callbacks from AHS is my problem. An hour on hold to reach them is my problem. No other way to reach them is my problem. Failure to fix in timely manner is my problem. If case of a part delay, the customer simply waits, uninformed. This level of service should be unacceptable. They told me it is normal. Unless this business changes dramatically, they deserve to fail, and surely will. If you are ever offered AHS insurance, run away quickly.

The latest claim I had with American Home Shield was for my toilet. It was my second claim on it, and the problem was the same. It was rocking and making noise, even if nobody was sitting on it. The rep that I had talked to was fine. The second contractor told me that the first one should have done something to it and that the first one should have done what he did. The second contractor used a little rubber thing, not a snake, to go in there and get the hair out of the drain, the sink and the bath tub. It had a little hook on it and he stuck it in there and then pulled the hair out. The toilet is now fine but it's starting to make noise again, but not like before. I haven't worried about it too much. Overall, I'm pleased and I can recommend them.

I live in an older home and it's been remodeled but I’m sure things will break down, so I bought a warranty. We were out-of-town the first week of June and when we got back in, I discovered that the drain line in the AC system was backing up and leaking in my garage. I filed a claim with American Home Shield and it was all automated. The contractor was professional. He explained to me what he was doing and told me that once a month to go down the drain to keep the line from building up and backing up. Since the repair, I haven’t had a problem with it.

We were satisfied on one claim with American Home Shield but the other one has been a nightmare. The person who fixed the stove did a good job. I waited a long time to get it done because of a part and it was not their fault. They were very professional. However, I’m dissatisfied with the experience with my KitchenAid dishwasher. The contractor that came told me that several expensive parts had to be replaced and the bad news was one of them was not available. When I asked what’s next, he said that they would call me and offer options, but they never did. We were waiting on whether we would put out a lot in an old machine or use the money toward a new one. We would prefer to get a new one but to pick it out ourselves, even if the part could be replaced.

I needed someone to hook up my ice maker for my new refrigerator. I asked American Home Shield if they did that and they said yes. They sent someone out from Sears to hook it up. When the man got here, he told me that they only repair and they don't hook up. He also told me he's not going to charge me anything. But over the weekend, I received the bill saying that I owed $75 for Sears. Other than that, submitting the claim was fine. Before him, I had somebody else to come out to repair our socket and I've never had any problem with AHS at all except for that one time. They have been good and I have relied on them to do my repairs. They send out good people to do good work and I've been satisfied with results I've received. I would recommend them to a friend.

Our air conditioner wasn't working right and we had to keep Shop-Vacing water out as we were afraid the water would run over on our second floor and mess up our ceiling. I filed a claim online and American Home Shield was great. The contractor called and wasn't going to come out as fast as we wanted, but when I explained to him that every few hours we were Shop-Vacing and we were trying to keep it from overflowing, he moved some things around and came out faster. He got out that day, figured out what was wrong and fixed it. The air conditioning is working fine now and we're very happy with it. I got what I paid for. I've seen people that have these warranties where they couldn't get the guys out and I was very pleased with the way it all came down for me. I've also recommended AHS to others.

Recently, my air conditioner stopped working. I submitted a claim to American Home Shield over the phone and it was quick and they were friendly. Within 24 hours, they got a contractor to me. He was very nice, clean and helpful. I had several questions about the air conditioning because we haven't been in the house that long and he could answer all of them. He also told us what was wrong before he fixed the air conditioner and it's been performing perfectly since the repair. I've called AHS two or three times more and whoever they get is always very professional and nice. They're always accurate and on time, and I've never had a problem with them at all. I've had a great experience with American Home Shield.

I bought this house a little over a year ago. My husband passed away last year and this is all new to me. The tank where the hot water heater is located has water in it and a pipe. When it overflows, the water will come down the pipe. When I was coming in the house last Friday, I saw the water then I went downstairs and one of the two hot water heaters was leaking. Instead of overflowing and coming through the roof, it has a pipe that runs through the garage.

Our most recent experience with AHS wasn't a good one. Our air conditioner went out and we called them on a Tuesday. They told us the earliest that somebody could come out would be Thursday or Friday. So, we made an appointment for Friday. They called us and told us they were on the way. Bu they never came. Because they’re not open on weekends when I called in they said that they would send somebody out the following Thursday.

I’m in the middle of selling my house and the contract stated that I will get an American Home Shield warranty on it. I did that and lo and behold, on that same week, the AC quit working. Submitting the claim was terrible. I sat on the phone literally for 45 minutes with that elevator music going and waiting for someone to answer my call. That was on a Saturday and it wasn't that big of a rush but I was headed to the beach. We were leaving on Sunday and we were gonna be gone all week. When I got someone on the phone, I told them I wasn’t gonna be available immediately.

Let me begin by saying that if I could give zero stars as a review, I would. I have been a customer of this company for over 7 years and have rarely used the service. When I first started with the company, they were responsive to service requests and provided great service. The last several times I have made service requests, AHS has been absolutely worthless and I have had to secure and pay for service on my own.

I felt bad about my reaction to the reply of, "It needs to be 105 degrees to have someone come to repair your A/C." It was 95 and I had company from PA so with 15 bodies in the house it felt urgent to me. I have been with AHS since 2008. I have never missed a payment. I felt there could have been a little more Grace. It was a Sunday. The repairman came Monday and the repair wasn't even covered. It was down 2 pounds of freon which means he will be back and I had to pay service charge plus 150.00 for freon.

16 July 2017 we turned in a claim on a defective hot water heater. Service provider came out and inspected hot water heater and turned in info to American Home Shield. Claim was denied. Called American Home Shield and asked why. They sent out another technician to inspect water heater. He sent info to American Home Shield and they stated it was definitely covered. This was 3 days later on 19 July 2017. No contact from American Home Shield, so I called them on Friday 7-21-2017. Spoke to person at AHS and she stated the claim was covered and would be repaired.

Our refrigerator was discovered defrosted on Sunday, July 9. We immediately reported and opened the claim. The local repair company took until Wednesday to come out, and have now been out twice - with no repair in site! American Home Shield is IMPOSSIBLE to get on the phone (currently been on hold for 22 minutes). I would not recommend this company due to responsiveness, communication, ability to get on the phone, and local repair company they use. I took it into my own hands and am doing the online portal route - but even that does not provide more information than "parts on order;" it's been that status for a week. I can however recommend the Yeti cooler, as it's been used for TWO WEEKS while we are waiting on AHS. Not cool.

I'm leaving this review to hopefully help other consumers make an objective decision with a home warranty company. I pay quite a bit of money for an extensive home warranty coverage plan (roughly $740 a year). AHS has been pretty good for the last four years we've used them, until recently. First, the hold time to talk to someone at AHS is horrendous, but when they finally answer they are professional and courteous. The last event that took place where I needed their coverage was an issue with our dishwasher not closing properly. The contracted appliance repair company they chose (CPR Appliance) out of Garland, TX was slow and incompetent.

Excellent repair company... Smith Maintenance... the best... with the Sears before. Smith was extremely nice, helpful and explained everything. Sears before had finally diagnosed a problem I was having and AAA couldn't... I kept paying for repairs and not fixed. Smith was great and AHS was wonderful in replacements. The company that delivered AND installed were fabulous. They were polite, friendly, trustworthy, and efficient... They were clean and quick, but made sure all was well and working. Keep using them! They were on time! VERY NICE people... Smith AND delivery!

We called American Home Shield on July 15 because our AC had stopped working. They sent out Cote's Mechanical on July 17. The contractor tells us that our damper motors was completely missing and that he didn't know what was wrong with our AC and that they would have to bring in a specialist to repair it at $2000. I called AHS and spent over an hour and a half on hold and never got to speak to anyone. I called back Tuesday morning to AHS and was told that the contractor never submitted the diagnoses for our unit. They called and told them about the issue. I called Cote's Mechanical and was told by them that they submitted the issues and it would take 48 to 72 hours for approval from AHS. So I called AHS and was told that the statement was not true and that it cost of the parts was under the price that needs approval.

By all accounts I was in need of a new condenser and blower. I got one but it took 10 months. Last summer I submitted a request for service, paid the service fee twice, and was told by one company they sent that they couldn't find the parts needed to fix because of the age of my unit and another said that I did not need a new unit (mine was 40+ years old) but rather there was a leak someplace in my walls. I went around and around with AHS who told me that I had no recourse. They were rude and condescending. I bought fans to get through the rest of the summer.

Our Air Conditioner Service Technician was awesome! He had to make multiple trips because he had to order parts and the wrong parts came in. It was incredibly hot. He was kind and explained everything in detail. We really appreciated his dedication to getting the problem fixed.

Since this review- AHS reassigned a contractor and took care of the issue. The new contractor was dispatched and they were excellent. I give them 5 stars.

Pool pump continued to switch on and off, tripping the circuit breaker. Home Shield sent out an electrician to update the circuit breaker first. However, the pool pump still had issues, and had to be replaced by the second service provider. It took a bit of work but in the end all electrical issues resolved and the pool pump was totally replaced.

I have called your company for repairs on two separate occasions. It takes a long time to receive service from you. You are really not a good company. We have been waiting for a air condition repair since July 16, 2017. Some sorry company came out and partial fix the air condition and never came back or called. We are elderly people and to be in a house with no air for over a week on the hottest days of the year is not accepted. We thought you would be a great fix for us and realize this was the worst move we could have made. The long holds on line and the refusing to answer your phone is really annoying.

I have been with AHS since my *honey do* person took his final journey in 2011. Every year in Sept. when my contract comes for renewal, I review other Home Warranties! I literally take them apart and compare them to AHS. Some maybe cheaper in monthly cost and Service calls. But NONE have as many - WILL REPAIR - on their list as AHS. AHS is REALLY a *HONEY DO* Service! READ THE FINE PRINT on other Home Warranty Serv!! My ONLY complain - I wish AHS would repair or have an *option to repair* for FREE STANDING FREEZERS.

American Home Shield has been recommended by our family members. So we signed a contract with them. They are very nice people and we love to work with them. The water heater stopped working. And we told AHS that for some reason, the water is cold and it's not heating. The water heater is working fine now. We recently did not have problems with them but in a previous time, we did because they forced us to purchase something which was absolutely not necessary.

The house that we bought is 22 years old and we've been in it for seven years. We got a policy from American Home Shield and we've used it for things. We had plumbing leaks and last year we had our water heater replaced. Recently, we had submitted a claim for our central air conditioning and it has been going on since late June. Our units are 22 years old and I have one downstairs and one upstairs. I could keep the house at about 72 if I keep the thermostat at about 66 for the one downstairs but it was mid 80's upstairs during the day so it was warm.

It was easy submitting a claim to American Home Shield when we had a sewer back-up. The contractor that they sent knew what he was doing. He came out and he was very much in-and-out and figured out that it wasn’t an issue inside the house. Everything has been fine since the repair.

I filed a claim to American Home Shield a couple of months ago for air conditioning. The claim process went good but the contractor had to come out a couple of times. One of the times they sent some inexperienced people but overall, AHS rectified the problem and they were good, so that’s what counts. I’m happy with American Home Shield.

Every time I used American Home Shield, I paid more to the people that come out than what the cost would have been if I paid them directly. The deductible is higher than the fees. Also, when contractors come out they tell me that the things that they're coming out for are things that AHS wouldn't cover anyway. Why would AHS put me through the process if they don't cover water pressure issues? I've been showing out the deductibles on all incidents only to find out it would have been cheaper if I called somebody myself in the beginning. As a matter of fact, I paid twice the last time since I ended up paying the deductible to the company that came out and AHS also deducted it to my account. Fortunately, AHS was able to refund it but it's not as good of an experience as I had hoped. I'm very dissatisfied with them. I feel I'm wasting my money paying for American Home Shield.

A couple of months ago I made a claim to American Home Shield and the process was simple. It was for my air conditioner. The contractor they sent out was awesome. The only thing was he took my filter out and I don’t know how to put it back in. I didn’t think to ask him where he got it from though. Other than that, the unit has been very good. I also had my air water heater done back in the fall and with that, they came up with all kinds of things where it came up to $455 which makes no sense. Overall, I would always recommend AHS to a friend because that's insurance you can’t beat. I wouldn't recommend some of the contractors though.

I moved into the house and I noticed two days after that the sink was leaking. I called American Home Shield to submit the claim and it was very easy. I was able to get somebody on the phone right away. The policy was so new I wasn't able to do it online. The contractor was really nice and the repair on the faucet was perfect.

Our AC was not working. After our initial service request, we were informed that we needed to contact a company on our own (as AHS service companies were booked too far out). We had a company come out and the claim was denied as AHS wanted to get a 2nd opinion. We did not find that out until we called to check the claim status (nobody informed us). When I called to check on the initial claim, I was kept on hold for nearly 60 minutes. The person who answered said she didn't know anything and that the supervisors were in a meeting and that they'd be right with me. After another 30 minutes, I was told that I'd need to call back the next day, it that the claim was going to be sent for a second opinion.

It take too long to talk to a live person. It took me 3 days to reach someone to solve my problem. Each time I called took me 45 minutes to an hour to reach someone. Took me 4 times to get an answer on if my a/c unit will be covered. So I have been without a/c for 3 wks in 100-degree weather with no answer. When I finally received an answer I found out it wasn't covered because of hail damage, because of act of God. Not happy with the service right now. Customers service talks to you nice, but that's about it.

I requested services for my Bosch microwave twice already and was referred to contractors. First time I requested, the contractor has never contacted me. Requested services again 1.5 weeks ago, paid the service fee online and, again, no call from a contractor. I have called their number and left messages. Also keep on trying to get in touch with American Home Shield on a daily basis. You can't get through to their service department, even if you spend hours waiting on the phone. However, if you select an option to purchase a new insurance, they answer immediately. Seems like a big fat scam to me. If you don't have enough employees to service your existing customers, you should not be selling new ones!

4 weeks without a fridge, all kinds of promises no results. End of June I submitted a request for fridge repair. Could not be repaired according to Sears services, it's been hung up for 3 weeks now at AHS. I called 4 times (every wait over an hour!), get a bunch of excuses. Horrible!

I recently called in a service request to have my range hood repaired. The technician came out and said that a new control panel was needed. AHS took 3 weeks to order the parts and after a month, the parts arrived and the technician returned to complete the repair. The parts ordered were incorrect and I have yet to hear when the new parts will be ordered and the unit repaired. When I call AHS I have to sit on hold for no less than 30 minutes to talk to someone who usually cannot help other than saying "they'll look into it." After a month and half I still do not have a repaired unit but was forced to pay the $75 service fee. It'd be much less of a hassle to do the repair myself.

We signed up for AHS in March. It has been a total nightmare! The Central Air went out on a Saturday morning earlier this month, and we immediately called. We were told about the ease, comfort and reliability of AHS, so we were not concerned. After 98 temps and no AC for 10 days, we had to pay out of pocket, to get relief. They sent incompetent, unprofessional tech from 3 different companies, 5 different times, and nothing was fixed. The techs complained about calling in for authorization and waiting tirelessly on the line for hours with no avail. We were doing the same thing. One of the calls had us on hold for 5 hours! Sounds unrealistic and exaggerated, but it's not.

We've had to go through iterations of getting my 24-year old air conditioning unit serviced every year for the last five or six years. At one point, the contractors had put a new e-coil in it and then they put in two pounds refrigerant 21, which is about $120 a pound. But, American Home Shield won't pay for that refrigerant anymore. So, I had to stand the cost of that $260 plus, plus the $75 co-pay fee, for coming out. The unit worked for all three or four weeks and then it just went out. I put in the call and then they came out and looked at it and they said that the compressor was completely shot and it needed a new whole system. So, they said they were going to submit to American Home Shield to replace it.

So after 4 months of not having any resolution and spending 1000 USD on service providers that they sent that cannot fix the issue. American Home Shield says I should seek out my own service provider and sent them the invoice. When I tell them I want that in writing they wont send it to me. I don't want to get stuck with the bill after they cost me already so much time and money for naught. Besides that I spent 3 hours on the phone today again until they were closed and couldn't forward my call to their supervisors so I got kicked out of the line.