American Home Shield Reviews

American Home Shield sent out Ace Heating and Cooling after I submitted a claim on the AHS website. The claims process was very easy and that went pretty smoothly. The contractor was excellent and they resolved the issue.

American Home Shield has been pretty fair. There were two incidents over all these years. One was the sump pump, and they didn’t replace or fix it because the water from the air conditioner drips in it. And if the water from the air conditioner drips in it then they won’t really service it or won’t change it. And the other incident was the garage door. Boy, oh, boy. They cover one part of it but not the other. But the door can open without the opener. I think what they cover is maybe the door itself, not actually the actual device, or vice versa. I can’t remember now. But I remember I was disappointed in that, but still. Those were the only two. Everything else is just great.

We've had our American Home Shield coverage on this particular home since June when we closed. We've used American Home Shield in the past though. Our most recent claim was on the AC. Quality Services came out for it and they were okay. Nothing was poor in regards to the service that we got. When I spoke with one gentleman, he was very abrupt. The second gentleman that came out kind of explained to me what the problem was and told me what he was gonna do, which were fantastic. But, all of a sudden, I get a call saying, "Okay, we're ready to install stuff in your house." I didn't know they were coming out to install things.

It was really easy submitting a claim with American Home Shield for my hot water heater online. We had a problem with something under the house back in spring, and it was the same guys that came. They did a good job even though we had to pay some additional because some kind of pipeline. Now, the hot water heater's working fine. Also, the rate's going up a little bit this year, but that’s ‘cause everything is a year older. We just started using AHS last November when my sister and I bought this house as a vacation place and so far, we're happy with them.

The electrician came and changed the breaker from a 20-amp breaker to a 30, and then, 7-H came out and repaired the dryer, and it has worked perfectly ever since. They did two visits. So, they came out, figured it out what was what and ordered the part. They came back and installed the part. It took a couple days. I submitted this claim over the phone and the representative was decent. American Home Shield, as well as the contractors did exactly what they were hired to do and did a good job.

American Home Shield's stuff seemed to be better in this neighborhood that I live in. I've been with them for almost a year and submitting a claim has always been excellent. I’ve never had an issue with them and I’ve used them quite a bit. I do my claims mostly over the phone. I’ve done it online as well. On my most recent claim, my experience has been good. The contractor from Millennial was very knowledgeable. He actually told me things about other issues that could arise, which will help me save money down the road. He was very quick on the job he did. He contacted me very quickly as well. He was all-around excellent.

The previous owner of the house had used American Home Shield and had very high recommendations for them, so I thought I would give them a try also. I'm about a year with them now and we're getting ready to renew our policy. The last people that came out was K & S Plumbing and they were here within a day. The contractor solved the problem and left. He was very professional and knew exactly what he was doing and how to fix the problem. I normally submit claims over the phone and the representative has been very good. They take all the information, and I get an email shortly thereafter saying that they've contacted this vendor, and they would be coming out to take care of the problem.

My unit was not cooling like it normally does and I originally did the claim online to American Home Shield. The first time the contractor came out, they said that it had a clogged line and they flushed it but then, it wasn’t cooling again. I had to have them come back out two times because it still was not cooling properly but it’s working okay for now. They were very professional but they didn’t know what was going on.

A couple of ceiling fans of mine weren't spinning. I submitted a claim online to AHS through my account. A tech from JEM Electric, LLC came out to service the issue and he was great. He showed up on time and was able to resolve the issue in one trip. The fans have been fine since then.

Every time we call AHS, everything has been fine. Usually, my wife puts in the claim online and she likes how it's easy to do that. We had a tech, Juan, come out for our appliance and he was prompt. I got a text message that he was on his way. When he got to our location, he was very polite and clean. We've had such a good experience with AHS.

I had somebody come out and fixed my garage. The wire broke causing it to be lopsided. I submitted a claim online at the request of Home Shield, but I had to do it again. Then I was told to expect the contractor at 12 o’clock but the contractor said he was told that morning. So, the expectation was different as to when he would arrive. But the service was excellent. Magic City Doors was very good.

I filed a claim to AHS because the panel on the microwave stopped working, so I was not able to use it. I submitted the claim online and the process was very simple. The contractor that came was efficient. I put the request in on a Friday, he was here on Monday, and it was all five minutes he determined that the part was no longer available, and so he recommended a replacement, not a repair. I ended up calling AHS to get an update on the claim, and we talked through the process and the rep recommended some options. I was also doing my research on the side, and then I was able to quickly pick my option and the process to get the microwave very fast. They sent a whole new microwave and the contractors installed it and that was also a very efficient process.

We had American Home Shield years ago and then we moved into this house and we also got the warranty. Their people were really nice but we have some issues because United Air Temp didn't find the gas leak. The company that we've been dealing with that installed an air conditioning unit is Snell and they had electronic sniffers. They could still smell the gas and they know where it's coming from. But United couldn't find it. And apparently, the United tech patched up where the leak was with some paste, and Snell told me that it was not a good way to fix it and it is really dangerous. The guy from United seemed like he was a nice guy and he seemed to know what he was talking about. But putting a little bit of soapy water in the valve is a safety issue. We don’t need our house blowing up.

I had a dishwasher that wasn’t working properly. I filed a claim with American Home Shield over the phone and I had an excellent interaction with the claims rep. A tech from KM Lewis Enterprises came out, and he was great. He came on time. He was very polite and very professional. He diagnosed the problem, ordered the parts, then when the parts came in, they called me from their office and I set up a new appointment, and the same tech came again on time. He installed it, he did the job fast and well, and it’s been working. So, I commend them. I give them the highest rating.

I would recommend American Home Shield to a friend. Submitting claims with them has been fine on my end. I had an appliance issue where they sent Paul’s Appliance Services out. The tech was fantastic, and I would also recommend his company.

The outside unit of the air conditioner on our house was acting up. My wife called it in with American Home Shield and they sent out Waggoner Air Conditioning and Refrigeration. I spoke to the guy and he was all good, very helpful, and friendly. The run capacitor was changed and the AC unit was fixed. He did a good job and the unit is still up and running. We've been an American Home Shield customer since February and we've had very good experiences. I’m pleased.

I’ve been with American Home Shield for about two years and when I submit claims, I do them online. The process is not difficult at all. My most recent claim was for a plumbing issue and it went well.

There was no power in one room and so I called it in to American Home Shield. The claims rep was good and Lynch Electrical came out to fix the electrical outlet. The quality of work done was really good. Overall, all my claims with American Home Shield were good.

The icemaker wasn’t making ice. I spoke with representatives at AHS to file a claim and they were horrendous. They were from another country, they didn’t understand and I didn’t like dealing with them. But the contractor who came out was good. He came three times, though it wasn’t his fault. When he came, he had the part that he thought he needed to resolve the problem, but it turned out that the icemaker still wasn’t making ice. So we had to call them again. Things didn't go smoothly, but that was fine and the icemaker has been working since the service.

The refrigerator wasn’t working and at first, I tried filing a claim online with AHS. But I was not familiar with the online process, so I called them. Then I went back online. They assigned A&R Appliance Repair to my claim and told me that the contractor would be out in five days. Then, we had a first tech who came down and he was a younger guy. Then, the second guy who came out said that he normally is the guy who comes out but he was on vacation at the time. So he was the one who came on the second and third visit. He had to order some more parts because the first tech didn’t and he was really nice. He was also professional and very personable. I liked him and I would call him again. Now, I’ve no issues with the refrigerator anymore and it works like it's brand new. Overall, I was very pleased with the service.

Filing a claim online with American Home Shield was pretty easy. It was for a garage. The sensor seemed to be off. The technician that came out was really friendly and a cool guy. He assessed the garage and said that it was the sensors. He came out and replaced the sensors. The garage works now, so that’s great and I'm satisfied.

American Home Shield has a call center in another country, which is fine, but my wife and I are hard of hearing, and it was kinda hard for us. They have a certain tone that we don’t hear that well. I found a more direct number and got ahold of a representative that I could understand better. The first contractor that came out for the air conditioner didn't have the tools and AHS called out somebody else. The second people, Efficient Air, diagnosed it right away. They said they had to go through AHS in order to get the part because it was a blower motor. It wasn’t an easy fix. It involved a part that they had to order and once that got going, it was all right. They put in a new motor so the air conditioner is working. They answered all my questions and they explained things. I was happy with them.

My furnace was not working and the online process of submitting the claim was great. ACI Northwest came out after a couple of weeks and they didn’t do anything. I was not happy with them at all. They told me I needed to call an electrician but it turned out I didn’t need an electrician. The furnace guy just didn’t know what he was doing. The electrician guy fixed it. It was just a switch, but I ended up paying $225 to have them come out when the furnace guys should’ve fixed it. And I had to wait another two weeks for the electrician. But it was not American Home Shield’s fault at all.

Good Shepherd was sent out by American Home Shield to service the dryer. I did the claim online. The online website and the overall online process work for me. Good Shepherd came out within a day or two. It was pretty quick though. They were very professional and very friendly. The only negative feedback I have is the service guy recommended me to get a certain part. And this was not directly related to the job itself. But he recommended me to get a certain part, and then I went ahead and took his recommendation. It had been the same exact part that I already had. He should’ve known that because he was manipulating the part that I had. So, I didn’t understand why he had asked me to buy the extra part. Still, I ended up using it.

My AC claim with American Home Shield went well. We did it online. The online process was extremely easy. It was easier than I thought it would be. Texas Best Heating came out, and they did well. The guy who came out was professional, and he fixed it right away. He was really good, cleaned up my unit, and then left. AHS always sends out good agents that were good service people that's why we've kept them instead of moving to someone else who comes in cheaper.

The garbage disposal was leaking under the sink. You turn the water on and it’d come out the bottom. The contractor that AHS sent out gave me a certain time, and he showed up a little bit early, which was okay with me. He was very, very courteous. I liked the guy. He was pretty neat, and he didn’t make a mess. When he did make a mess though, he cleaned up and went from there. He replaced the garbage disposal, and he had to do some replumbing and adjustments for the new garbage disposal.

I went into American Home Shield's customer portal and submitted a service request when the air conditioner stopped working. The contractor called the next day, which was a Saturday. When they came out, they were competent and polite. They were in and out quick. But I had a less than pleasant experience with the last claim that I had. My refrigerator went out and they sent a service technician out relatively quickly, but he determined it was gonna need special-order parts, and it was gonna take several weeks to get the parts and we needed another technician out.

I love submitting my claims with American Home Shield online. I had an appliance issue and GE Appliances came out, and I have Landstar coming out tomorrow to deliver a new refrigerator. They should be here by 7:00 AM. I love American Home Shield. They’re very helpful, very courteous, and get everything on a very timely manner.

The guy that came out was fine and he fixed what was going on, so that was good. And then American Home Shield followed up to see if everything went well.

I’m a new customer of American Home Shield and it's nice to see that they take care of their clients. I submitted a claim online and their website was easy to use. I also love Intercity Plumbing, the contractor that came out. They were knowledgeable and fast and did the job right away. Everything was perfect.

I've been with American Home Shield for about three months, but I was with their sister company before for 18 years. Before when we had a problem, we never had a problem submitting a claim. We had an appliance issue and that was our recent claim. It went great. Direct Appliance Repair came out, and they were able to resolve the issue. I called and they scheduled an appointment. The tech showed up, he looked at the equipment, found what was wrong with the appliance, and he was able to fix it within less than an hour.

Home Shield gave me All Systems Heating and Air for a plumbing claim recently who then resolved the issue. They were professional and timely and they did a good job. But when I had my very first claim, they sent Sears and it was difficult working with them. Also, the claims process can be a little convoluted sometimes but it's okay. I have recommended AHS to my friends and when my policy is up, I will more than likely renew it.

I submitted a claim online to American Home Shield for the microwave which wasn’t heating. The contractor was friendly, quick and it took him less than 20 minutes to get everything back working. Since then, the microwave is working like it should. We’ve been with American Home Shield for about two months and the experience has been good so far.

The AC wasn’t working. American Home Shield sent Airmax and the service guy was professional, he knew what he was doing, and he fixed the issue right away. He realized what it was right away, and it only took minutes to fix. There was a slight electrical problem. We've had American Home Shield since ’92. This is my second house that I'm having it. I travel and stuff never breaks when I'm home. But in the other house that was older, they replaced the heater and the air conditioning unit, stove, hot water heater, and something else. It's always been pretty good.

American Home Shield seemed like they were competitively priced, offered a little bit more and had a quicker response than others. I submitted the claim online and it wasn't too bad. R Harris A/C & Heating came out and they were great. They were relatively transparent. The tech talked me through what was going on, and they were quick and professional.

This summer, we’ve had air conditioning issues with two separate properties, and both experiences have been horrific trying to get it repaired. AHS techs did not do a full diagnostic when they got here. AHS would send out the tech and would say, “And it might be something simple, like your capacitor’s low on voltage.” So, they'd replace the capacitor, they'd say it’s up and running, and they'd leave. And our tenants would come home and the air conditioner would not be working. So, there might be multiple issues that we just don’t know about. We’ve had technicians that have come out to one of our properties five times. They'd fix one thing, and if that starts the engine running, they'd just go on.

I’m so happy I have American Home Shield. I called a claim regarding the door of the refrigerator and the representative was very expeditious. They sent someone out very fast. It took the contractor two days to come out. I had to make sure somebody was home. Since the repair, the door is working perfectly. Before, I couldn’t stop the ding in the door of the refrigerator. It kept opening and would ding. And for some reason, the bottom door has stopped shutting the right way. American Hi-Tech Appliance came out and they were very professional. If you didn’t have the right screw, the contractor provided a screw that would fit the right way.

We filed our most recent claim with American Home Shield for an appliance issue. Busy Bee Appliance was great. They repaired the problem, and we’re doing fine.

I prefer to call when submitting a claim and it's perfect. Everything went just up to par. Also, everything about my claim regarding the electric issue was great. Moen Electric resolved the issue extremely easy. The guy was very polite. I also had my dryer repaired and that went well too.

On 9/17/19, we filed a service request because our air conditioner was not cooling. We were contacted by a service representative who stated that all of the service contractors were overbooked. They could not assign a contractor to come service our unit. We were given the option to locate a service person on our own to complete the repair. We were told this process requires the service person to assess the problem and call AHS for an authorization prior to doing repairs. We spent time locating someone and meeting them for the appointment. They determined that the compressor would have to be replaced. They provided an estimate of $2585 to replace the compressor.

I’m been paying 3 years this insurance! They told me if one of my appliances broke they will give me a new one! This is not true! My dishwasher has a door problem. The company they send supposed to say they can’t fix this cause the parts are not available anymore. They didn’t call me back. They just send me a email saying the case is close! Wtf! You still not fixing my problem! I call 3 times, speak with different people, the last one say they can’t cover my dishwasher cause someone slammed the door and broke! Ok how you assume something like this? Is just a ridiculous excuse to not cover me!! This is wasting time and money! I feel so frustrated! I pay this insurance thinking when I need it they will be great! But not!! They charge me $100 for service for nothing!! I want to cancel this contract and they told me I have to pay a fee for this!! This is ridiculous!! Stay away from this Insurance!!??

This is the worst company to ever work with. It took so many calls to get an appointment. When I called, they informed me that my plumbing issue was covered, and immediately took my $100. When they sent someone, they turned around and said that the work is no longer covered. I asked for my deposit back, and it took them so many weeks to do a simple investigation. Thereafter no one contacted me as promised and only to find out that my request was denied. I will never recommend this company to anyone - they don't even deserve one star.

We had American Home Shield for several years on our original home. Luckily, we never had to use them for anything more than minor home repairs. When we sold our original home and purchased another home our air conditioner stopped working in the hottest summer days in Michigan in July 2019. We were out of state and our 84 year old mother was in the home when this occurred.

American Home Shield sent a company to replace my A/C coil which was still under warranty.The company took the coil on day one and reinstalled it on day 2. The company (Total Air Care; Jacksonville Fla. provided an invoice which states," leaking coil under warranty, replace with new coil") Total Air Care kept the brand new coil and reinstalled the leaking coil back into our unit. AHS did not rectify this even after reporting them to the BBB. I have spent money over time refilling the refrigerant. I asked AHS recently to rectify this after the home inspector found the original issue; because now my home is under contract for sale.

I have had AHS for 1-1/2 years and up to the last 6 months I was satisfied. I had called for a repair on my dishwasher and Sears was sent...I was given a 2 week appointment so I cancelled the order. It took AHS almost 2 months to credit my account the $125 fee. They kept telling me they had mailed it and finally, got a credit on my card. I was compensated with $125 coupon to use on my next request.

Two months ago I documented a service problem I was having getting my GE gas cook top repaired. The replacement part I needed was on back order and finally arrived after a five month delay. AHS mistakenly believed that the repair had already been successfully completed and, once the part was received and its installation re-scheduled, AHS was requiring that a new work order (and its associated financial deductible) be put in place. I was obviously quite frustrated but I am happy to report that AHS subsequently waived the new fee, their customer representative was quite understanding and my gas range is now properly working once again. Thank you to AHS for your assistance in resolving my service issue.

I called American Home Shield because of a leaking toilet and it was something else. Something was confirmed via my phone and it all worked fine. The guy from their contracted company Plumb Geniuses was fantastic. He was really very personable and professional. I would give Plumb Geniuses high marks for that call. But that experience aside, I'm always looking for a good value for the dollar. To this point, I've not had a lot of luck getting coverage from American Home Shield. As a matter of fact, sitting on my desk right now is the bill for renewal, which is 700 and something. I don't know that I'm getting my money's worth so I'm thinking about it. I'm just disappointed that American Home Shield doesn't seem to be better than the first home warranty company that I had.

My experience with Garage Door Experts was fantastic. The contractor was very quick, knowledgeable, and efficient. I enjoyed him and I will recommend him to other people that need service. I called AHS to submit that claim and they have been very pleasant so far.

Our dishwasher wasn’t cleaning properly. So, the technician from Klenk Appliance repaired the propeller in it and a few other parts that were causing a problem. He did a great job. We've had AHS for five months and so far, the dishwasher has been great since the repair.

I like submitting our claims to American Home Shield online. The website is easy to navigate and they would usually say that I would hear from them within 24 hours. This is my fifth claim and we had our dishwasher serviced. The contractor came out and replaced the motor in the dishwasher. I like the gentleman who came out. He told us what detergent was better to use in our dishwasher and things like that that’ll make it run more efficiently. Since he came out, it has been very good. The kids are the ones who do the dishes and they haven’t said anything. The dishes are getting done, so it’s working alright.

A week after our warranty from American Home Shield became live, the washer broke. They sent out Accord Appliance and when they came in, the washer started working again. So, it’s kinda intermittent problem. The tech recommended we video record it the next time if they have to come out again because it does that, and as long as we have that recording showing that it did go down, then they’ll possibly do a free replacement or a repair of some sort.

Our air conditioner was not working. I went online and it was easy to submit a claim with American Home Shield. They sent someone quickly and the tech was amazing. He did it very fast and he fixed it. It was wonderful. I'm happy.

One AC unit wouldn't kick on to cool the upstairs. I did the automation to file the claim then I freaked out that I didn't get to talk to anybody 'cause it was a Saturday or Sunday. I called back and then I got to talk to somebody who was good and said to expect out the contractor the following week. I paid the $80 and then Comfort First Heating & Cooling came out three days later. The service was great. I'm glad that I have AHS warranty. I just wish the time frame would've been quicker. That AC was for my boys. It was 85 degrees up there and we live in North Carolina.

My dryer wouldn’t go around and when I submitted a claim to American Home Shield, I spoke with a representative. They had good customer service skills. I’ve been with AHS for four years and they should go down on their monthly fees but I always have good luck with the contractors. They're very nice and they repair what's needed.

Everything went very good with my AHS claim where Drainco Plumbing came out. The guy was friendly and knowledgeable. He talked to me, explained a few things and he did the job efficiently and quickly. I’m happy with the experience. I used to have AHS many years ago, and then I stopped. I just picked them back up a month or two ago. I usually call to submit claims, but I don’t like the recording. It takes a bit longer. So far, I’m satisfied with them and have recommended them.

I had plumbing issues, and Stallion Plumbing and Drains came out and fixed them. I did the claim with American Home Shield online and their website was easy to navigate. They replaced the garbage disposal because it was broken. The contractor was professional and courteous. American Home Shield is a good company. I've had an excellent experience so far.

We had a claim at American Home Shield for our washing machine and our microwave. We called it in and the service provided by Northern Arizona Appliance Repair was great. We’re able to use our microwave again now.

There was a leak from the sink. I called American Home Shield, and they referred me to Allegiance. Allegiance called very quickly. We made an appointment for the next day. They showed up when they said they were gonna show up, and they fixed it and it was great. American Home Shield has been terrific.

American Home Shield's contractor, Crispy Air & Heating was very professional. They let us know what was going on and what they were gonna do. They did really well. After they got all the parts in, they came back out and got both of my units fixed and running. If I ever have another AC problem, I'm gonna call them back. I recommend AHS.

The AC was set at 74 but the house was at 80 degrees. I called American Home Shield and the representative entertained my idea of getting someone else to look at it other than the initial company who wasn’t able to resolve the issue. So I was glad to hear that. The other company, K&W, was good and on time but I didn't like that they didn't call before they came. They ended up at my door and that needs to be changed. But they got right to work as soon as they got here and did what they needed to do. They explained the problem and they wanted to know why I did not call back the company who came the first time. I told them they had come out twice but my AC was still not working. So then, the K&W technicians went out, found the coils and flushed those. Since then, the AC has been operating much better but the experience was a little frustrating and while the second company was trying to fix the problem, it was very hot in here.

I called American Home Shield for the central air conditioning unit that was not cooling. They sent Salzman's Plumbing & Heating, and they were very friendly. They seemed conscientious. It took a couple of visits to get the unit fixed though. They said they thought they had it fixed, and then it still didn't cool. When they came out, we think we got it, but it still didn't cool. It was a third visit before they got it all fixed. Once they got it done, it has never missed a beat. I would be very happy to use them again. Overall, my experience with American Home Shield has been very satisfactory. They had one thing I wasn't all that crazy about, but no company is perfect, and they have had more than adequate follow-up and they've done everything that they said they would do.

We had a sump pump, which ejects water from the basement so that my home does not flood, that did not function. So, water collected in the basement when we had a flood. I phoned in a claim and had a good interaction with the claims rep. Then, the contractor from BNK Plumbing came out, took a look, diagnosed the problem, and fixed it. The repair took a couple of hours because the old pump needed to be removed, then he had to find a new pump and put the new pump in. That was a very reasonable time frame and the sump pump is now excellent.

American Home Shield sent Sun Bright Pool Services for our claim, and it went great.

The icemaker of my KitchenAid side-by-side freezer refrigerator had quit making ice. I called American Home Shield and I submitted the claim through the automated call. I spoke with an agent and added a dishwasher to that same call. So he gave me Herley's number and asked me to contact them and I did. Herley was great.

All Out Appliance Repair came out to fix the microwave. When the guy came, he assessed it and knew what it was right away. The magnetron went bad and it was not heating so he had to order the part. He was there for about five minutes. Once the part came in, he came back out. He took down the microwave because it’s mounted then took it apart, put the new part in and showed me the old part and said everything was done. He did a good job and he made sure that everything was nice and clean when he was working. And then when he left, he cleaned up his stuff. He didn’t make a mess, he had blankets and he just folded those up. He went over with me, showed me, and verified it was working. He explained a few things to me and said if I had any problems just let him know. He fixed it in about 20 minutes and it’s working fine now.

I was having issues with the microwave, and submitting a claim online at American Home Shield was painless. All Home Appliance was out the next day. They replaced the tube in it and it worked, then three days later it quit working again. It started making a horrible noise. I called them back and they said they would initiate a recall claim, which they did and four days later, they came out and replaced it and some other parts. It has worked fine ever since.

American Home Shield was recommended by someone else. I submit my claims by phone, and their reps has been fine. Our experiences on our claims were good. My husband dealt with Fraser Electric, and he was pleased. For the air conditioning claim, I was a little dissatisfied at first, but the young lady that worked with the company was able to accommodate me. We were having a problem with the AC, and Beaches Air Conditioning came out and told us what they felt the problem was. I would recommend AHS to a friend.

I’ve been with American Home Shield for about 10 years and when I submit claims, I do it online. The process is wonderful. Everything was perfect with the contractor for the plumbing and they have top marks all the way across the board. The interactions were fantastic and I would absolutely want them to come out if I had another plumbing issue.

I responded to an email from AHS for a $75 heating system tune-up. A1 Affordable Appliance and Air Repair came and I interacted very well with them. But the thing is, I have two AC systems. It would've been nice if when I requested the $75 tune-up, I could've done that in one request online. The online process was easy though.

When I called Home Shield about an electric issue recently, my interaction with their rep was bad. They have a call center in the Philippines and it's very hard to understand them. They don't know the type of equipment that I'm talking about so it's pretty hard. The contractor was able to resolve the issue though and it went perfectly.

My wife signed us up with American Home Shield and we've been with them a few months. When we submitted a service request for our toilet, they sent WesTech Plumbing and they were good. We really enjoyed them. The guy who came out was professional. He walked us through everything, showed us what he was doing and what was wrong with it. They had to replace the toilet and they were timely about everything. We had a good experience.

I was having issues with the freezer part on the fridge. I submitted a claim with Home Shield over the phone and they did good. It went good every time I did. The rep gave me the contact number and then they said Amtec Services contacted me. They probably did because sometimes when I’m at work, I lose signal. But I called Amtec back and they came out the next day, then the tech told me he had to order some parts. But whatever he did, he fixed it right then, and whatever he fixed has been normal since then. It went back to when it was new.

I’ve had American Home Shield for close to 10 years and I like that it’s one less thing to have to budget for. More often, I do the claims over the phone, which is because the most common claim seems to be plumbing and the plumbing companies are the usually the worst. It's been a while since I've had a plumbing incident but they had some real pieces of work in the past. Literally, these people didn't know what they were doing. They would cancel on you two to three times before they finally show up. Then, they break stuff instead of fixing anything. We found out from one that he was only a week on the job and has no prior experience. He was a bartender and not a plumber so, it was no wonder he broke things.

The two people from Jet Plumbing, LLC who came to do the plumbing were swift. One of them went to look at the toilet, one of them went to look at the sink grinder, the disposal. They were able to unjam the disposal by just using a tool and when I turned it on it was still a little loud. The other one said that there may still be a little something in there and that I would just have to keep on using it and it may settle itself down. And he was right, it has settled down and it’s quieter now. With the toilet, the plumber immediately said that the insides of the back of the tank were old and worn-out. He went out and got a set from his truck, and replaced them, and the toilet ha been great ever since. AHS reps have always been very positive. They would say, “I’m sorry, this is happening to you.” And then, they'd set about handling the claim and would always check with me if there’s anything else that I need before we hang up. I’m so impressed.

I was having an electrical problem with my pool. The breaker kept on popping and it wouldn’t stay on. I was afraid it was gonna burn out my pumps. The contractor that came did a great job and fixed the problem within the same day. I've been with AHS for five years and the renewal was supposed to be automatic but it slipped by me last year and I didn't know why it just didn't continue. I assumed it’d just continue going until I decided to quit, but that wasn’t the case. My policy got dropped. When we needed them, they said I didn't have coverage. And I’m like, “What do you mean I don’t have coverage?” And so, I had to open up a whole new policy and wait a 30-day period before I can make a claim ‘cause it’s an automatic withdraw from my account, which irritated me. Nevertheless, American Home Shield's good.

The first person that American Home Shield sent out was ATR General Services, and they told my mother that she needed to pay $440 upfront in order for them to do the work because of some part they needed. When she paid them, American Home Shield called them, and they said they were gonna reimburse the money, and they have yet to reimburse my mom her $440 back. I’ve tried calling them but they won’t answer the phone. So, that’s why I had to call American Home Shield and ask for their help. And there has been no reply. Right now, I’m not happy with American Home Shield. I wish I had researched ATR before I had them to come out because they didn't perform the job. They were not great. Their rating was 1 and American Home Shield needs to drop them fast.

I had a leak on my tub and water was shooting everywhere. The contractor that was sent by American Home Shield was very good. He came out and he assessed the situation, and he fixed it in a timely manner. He did it all the same day. He had to take a part that he had to replace in the handle. I did the claim with American Home Shield over the phone. Everything was great with the claims rep.

Our water heater broke. It was leaking and we had water all over. It happened on the weekend that we noticed it. So, on that Sunday, I paid my fee and on Monday morning, PHD Mechanical called me to check it out and they came out that afternoon. They were professional and courteous. It was great and I was satisfied with American Home Shield.

Piedmont Mechanical was great. They texted when they were on their way and the app showed that the guy was on his way as well. The technician came to the door on time. He was in uniform and he showed his ID. He was not afraid of my dogs and he didn't wanna make a mess. He asked if I wanted him to put something down up in the attic for me and he went up there. He also asked for permission to enter the bedroom to check for the thermostat. He went out, asked what side of the house to go, had all the parts on his truck and then asked for permission to enter the house again. He also told me that I had 30 days on the same service call. He could not be more polite. He was professional in appearance and with the way he spoke to me. He did not delay anything and I was able to understand him.

My husband filed a claim to American Home Shield to service our leaking commode. D & S Plumbing came out, did a very good service and it has been doing good since then. Our experience with American Home Shield was very good, overall.

All this summer, the AC has been working with no problem and we have it checked twice a year. The contractor came in and cleaned both AC units. After he left, when I was in there, it was getting a little bit hot and I told my daughter that I didn’t think the compressor was working. She said she would check and the contractor came back out. He hadn't turned some switch back on but he got it fixed and he did a good job. The interactions with American Home Shield have been very good and we've always had good dealings with him. My daughter has a lot of properties and she's satisfied too.

Smokey's Garage Door was good. They did my controller on the door that went bad. I submitted the claim online and I scheduled somebody to come out. They contacted me and let me pick a time within five minutes. The contractor was outstanding. I've been with American Home Shield for about six months. I've been with them before. I made a mistake, I went to Choice And then, I went back to American Home Shield. It was terrific with them.

Everything with American Home Shield was comfortable and done on time. Arizona Value Appliance Repair's service was acceptable. Everything was fine. The service guy came to try to fix the dishwasher. It does not work right. He might have fixed a problem, but I don’t think the dishwasher is working to its full capacity. Other than that, he explained what he did to rectify the issue.

I made a claim over the phone and the American Home Shield rep did a great job. The contractor from Astro Appliances came for the refrigerator in less than a week and did a great job as well. He came out and fixed both issues with the refrigerator. We had to wait on parts, so it was a week and a half to wait on them. But they contacted me immediately after I made the appointment to schedule a day for the service to begin. They were Johnny-on-the-spot the entire time. And, the repairman was very friendly. He was able to take care of one item that same day and then he said, “We’re gonna order a motor for the other.” So, they came back about a week later to fix the motor. And then he made sure both items were working just fine before he left.

Sierra Mechanical came out for our heating. They were checking to see if there was a crack. I had another person out servicing my AC and heating system. I do that every year, and it was the same people who put my new AC in this year because I had to get a new AC. And they said, “Oh, there’s a crack in your heater, in the heat exchanger.” So, we called American Home Shield to check it out, and they had a photo and I had them check it out. Then I called Classic Aire back and they came back out with a senior inspector who said, “You absolutely have no crack in your heat exchange.”

I filed a claim with AHS over the phone and the rep was very helpful. After a couple of days Mr. Appliance of Maricopa came out for my microwave and they did high quality work. They were great.

My AC went out and I didn’t know what was wrong with it so I called American Home Shield. Scottsdale Services was our given contractor and they sent somebody out. I called them on Thursday and they couldn’t come out until the following Monday which was very annoying. In the meantime, we almost lost our coral in our aquarium because of the heat in here. I had to go out and buy a floor AC to put on the aquarium. It was very aggravating. But I dealt with that. A technician then came out, went up into the attic, came back down and said the pan was cracked. He was in a hurry and he rushed through everything. That was rude.

It’s been quite hot here in Central Texas so our AC unit has been working pretty hard and it was actually freezing up. Ice would develop on the heat pump and the outer shield of it and it quit working. A couple of things happened. Number one was that I needed to turn it off in the blistering heat, and then make sure I continue to run the fan. Then I was told that the unit was freezing up in the attic and not so much the heat pump. And so, it had to thaw out from the top down. After the process he went through, the unit appeared to be leaking some gas. So, he put five pounds worth of fluid in it.

The previous house owner had the AC unit replaced about a year ago, but it appears that in trying to cut corners and not spend much money, the electrical going to the AC unit in the attic was not replaced with the unit. You can open the fuse box and pull out a little fuse and stop power running to the unit. I pulled it out one day to change the air filters, and it broke in half. I went to Home Depot to see if I can replace it and couldn't. So, then we went ahead and called American Home Shield to utilize our warranty. And the gentleman came out. He was very prompt, called ahead, and did a fantastic job.

The contractor came out and did a nice job of replacing the hot water heater. They were very professional and I had a very good experience with them. I had some other issues that I forgot that I had the Home Shield, so I paid out of pocket for some other things. And I was like, “Wait, I have that.” We had another issue with the plumbing. It was great as well.

The contractors sent by American Home Shield were trying to dry my floors. We had a flood problem from the water heater. They checked the floors, and they came in, they ripped the flooring, and ran some humidifiers and some blowers in here for a couple of days. They were out here the next morning after I filed the claim to AHS to fix the leak with the water heater.

There was a small leak under the master sink so I called it in to AHS and NW Sundance Services came out. They were very fast and they got it done. I put in a stovetop claim the same time I put the plumbing in. The guy who came out and looked at the stovetop said they needed to order a new part. The guy ordered it but it didn't work. So, he had to order a whole new stovetop. It was dropped off yesterday and nobody installed it. They said that they were just delivering it and that was that. We’re doing a closing on our property and so, the people who are moving in are not gonna have stove top to cook on.

AHS's online process was easy. After I submitted my claim to them online, JG Services came out. Their professionalism and communication with me was excellent. I was impressed by their timeliness and thoroughness. Things have been very good since the repair.

I'm a Realtor and I have a package set up with American Home Shield. Their contractor, Sevier Climate Control, did a good job. They've worked on many of my properties and rental properties, and they're pretty honest and fair. They always kept to their word on what they're gonna do.

My air conditioner broke down about 2 weeks ago. American Home Shield would cover only $385.00 and $2245.00 on me. They offered me a cash out payment of $385.00 that covers labor only. I have not received the cash out and called today about the status of the cash out. They said they need proof of repair, when I called 4 days ago, somebody said the check is on the way. They have all kinds of excuses not pay for the repair, should not they at least half the cost of the repair. Be careful when you choose home warranty company. AHS did not work for me. I doubt their reviews.

VERY, VERY DISAPPOINTED!! I have carried AHS for close to 30 years between a past home and now my current. I have been fortunate to live in 2 homes where costly repairs were not consistently needed, but when they were, AHS performed at a satisfactory level. Last week my A/C went out. I called AHS and a repairman was sent out within the week. The repairman climbed up to the attic to check the unit and took a photo. He explained to me that about 10-12' of duct was damaged and would need to be replaced. He explained he didn't carry that much duct on his truck and would also need to get approval from AHS.

We found a little bit of mold on the wall and saw that we had some type of wall leak, so I started a claim with American Home Shield online. The contractor came out, and when they realized the scope of the mold, they called out some restoration people to come take a look and help us out to get that process started because they couldn't do any more work until the mold was taken care of. So, they helped us with that, and then it took a while to get that taken care of. And then they came back out once the work was completed and realized that it was much more than just the leaky wall. It was a complete deterioration of my cast-iron pipe under my house. So, they worked with us and put new plumbing and new pressure system in our home, and now we’re just working on the rebuild. It was a big job, but they did a good job helping us out. They finished everything. I’m very satisfied with American Home Shield. But I wish the policy covered more.

Originally, when Summer Breeze, the air conditioner people, came out, the guy said I needed an electrician. A switch was turned off on the wall. Electrical Service Professionals just came out today and switched it on. He was really nice and great. On the other hand, Summer Breeze should've checked the fuse box, but he said the fuse box was bad and a fuse needed replaced. And that he didn't do that which he should have. So, that wasn’t very professional on Summer Breeze's part, not to have figured that out.

The air conditioner stopped working. It was going intermittent. And a contractor from AHS came out. They were early and they did a fantastic job. They found that it was a clogged line that was causing it to drop. They had to blow out the line with some nitrogen, and the ac has been doing very good. It was so hot and it made it bearable again. AHS was excellent.

We've had trouble with the AC every summer break. I made the claim online 'cause it would take too long on the phone. In the past, sometimes it would take two days to get somebody that was contracted with American Home Shield. Nonetheless, Platinum Refrigeration was sent for the AC and they did a good job. They fixed it and it was fine.

We rented the house for seven years and the landlords had American Home Shield. Then when we bought the house, we heard a lot of mixed reviews about warranty companies following through so we didn’t do it. But with the age of the AC units and some of the other parts of the house, I thought it would be smart to have a warranty. We had two claims with AHS during the seven years we rented the house and both times, somebody came out right away. Also, our landlord never complained about them. So, AHS sounded like the company that we should go with. I've been with them for a little over a month. I found out how to submit a claim by just going on to their website and the company they sent out was great. The technician was here before me.

I call or go online to submit a claim depending on what's wrong. But American Home Shield should have more operators so I don't have to wait to get to talk to somebody. Other than that, the representatives are professional and nice. And my claim where ARRQ Appliance Service came out went very well.

I had a great experience with American Home Shield. I did their online claim for my dishwasher because we couldn't get it to work and their website was nice. In terms of user-friendliness, it was excellent. I was told someone would come out in about 24 to 48 hours. The ones who came were great and they fixed the dishwasher. So far, it has been operating well.

So far, American Home Shield has been great to work with. My most recent claim was for a gas stove. One of the knobs to turn the burner on broke, so it’s leaking gas. I did the claim online. The website is easy to use. We were told that the contractor would get in touch with us within 24 hours, but it did not guarantee a time that they would be out to the house. I’ve used the site three times, and all three times, I had been contacted within 24 hours. On my most recent claim, the guy that came out and did the work was really nice and great. His name was Andrew. Everything’s back to 100% since he'd been out.

In my latest claim with AHS, there was a lot of back and forth with the plumber from about where to cut into the wall. And there were things that AHS would cover and things they wouldn’t. We were trying to figure out a way to do it without incurring too much personal expense, and went back and forth and then the leak just stopped. We don’t know why it stopped or when it’s gonna come back again and it became not a priority anymore. So, we just kinda dropped. I submitted this claim through email. Online would be okay too to submit claims. I think through phone is the least desirable because you always miss important information. I've been with AHS for five years and there hasn't been a reason to go somewhere else. They’ve been responsive.

Filing claims to the AHS website has been reasonably straightforward. Recently, we did one for our ice maker on our refrigerator. The fellow from Matt’s Plumbing Services came out and took a look at it. He was very professional and courteous. He said we needed some adjustments and to let it go for 24 hours to see if it made ice. If it didn't, we’d let him know and then he would come back and replace the ice maker. Right now, we’re still waiting for ice.

My AC wasn’t working at all. Crispy Air & Heating kept on pushing back the timeframe. They didn’t come. I had to call the company directly. And then finally, they came towards the end of the day. So, when the guy came in and evaluated it, he found out the issue was the blower. He was able to fix it and it’s been working since. The interaction him was good, he was professional.

We didn't have the highest hopes and we had heard in the past from other sources that we were going to be disappointed with American Home Shield but they came through for us twice in one year and it worked out very well. We appreciate it. There were some additional side charges, but they were negligible. The contractor did the repair on the air conditioner, and they told us that it was an old unit and it'll probably have more problems in the future but for now, it seems to be chugging along just fine. We had another property where my son lives, and the air conditioner had to be fixed there as well. Both of them were satisfactory.

On our gas oven claim with American Home Shield, the first contractor that was sent said there was nothing wrong with the oven. Two people in the house cook all the time. I called American Home Shield back, and then Active Appliance came out. The service guy opened up the oven and unscrewed it, and he said we needed a new igniter. The first company was crappy. That was a waste of American Home Shield's money. Active Appliance helped there.

We've been with AHS forever. When we lived in Indiana, in Texas, and in Covington, we were with AHS. I try to submit claims online because calling is so hard. I wish the wait time wasn't so long if you wanted to speak to someone. But other than that, it's an easy process. I had a claim for my refrigerator. That was a headache. The first repair guy came in and said I just had to adjust the temperature. I think he just wanted to get out of here. The next morning, I had water everywhere on my floor and around my cabinets. It was not fixed. AHS called someone else out and the guy came out the next day. He said it couldn't be fixed and I asked him to let AHS know that. This was three to four weeks and my family of five didn't have a refrigerator. It was very, very hard times. But AHS took care of the replacement.

My AC quit blowing air. I filed a claim with American Home Shield online and the wait time was crazy. You don’t have to wait online for an hour. But the contractors that came out were the best. They were super efficient. They called right away, they came right away, they fixed the AC right away. It was easy.

Last year, I blasted AHS to the moon and back as they were gonna deny a claim. I climbed the ladder until they got my client's issue taken care of. The people AHS had sent were not qualified and they had terrible business ratings. When a client of mine calls and has a problem, if I feel they're wrong, I tell them. However that time, my client wasn't wrong.

South Cooling was great when American Home Shield sent them out for a particular claim. I have a mini splitter that they're the only company that knows how to work it. I only have good things about them. However, I have an existing claim in for my claims. The company that American Home Shield sent out was great, but I am not at all satisfied with the fact that I've been waiting for parts on a range for over three years, and I still haven't got it. It is really unacceptable.

We had a problem with our dishwasher as there was a little valve that was stuck and there was water leaking inside. We submitted a claim online through the automated prompts and then we were to expect the contractors out in 24 hours. Hornet Appliance Services was sent out and they were in and out. They replaced the valve and explained everything in detail. They made it very simple, asked any questions, and then left and came back and repaired it the same way. Now that the dishwasher works and everything has been performing perfectly fine, we didn't have to wash dishes by hand. This experience with American Home Shield has been very positive.

The AC went out over the weekend, but nobody could come out on a weekend. The contractor came out yesterday and replaced the compressor motor and now, I’ve got a Freon leak plus a whole bunch of other work that needs to take place. The technician that left yesterday made a bunch of notes and they were gonna report that back to American Home Shield. We just switched over to AHS and this is the first process we’re going through with them. I’m waiting for them to approve and the contractor is supposed to call me today.

The American Home Shield claim process has been fairly easy and I do it online. We had a claim with our AC unit and everything went well. Grady’s Air Conditioning & Heating Services came out, fixed it, and were really great. It’s been a good experience.

We had an appliance issue and our claim for it with American Home Shield seemed to go well. CK Appliance Repair was very helpful. I was a little upset with the claim before it though. We've been dealing with different issues to get this resolved. The group before CK apparently didn't fix what needed to be fixed. CK told me it wasn't done. So I need to probably re-open that second claim to get a valve fixed inside my washing machine. The guy from Discount Contractors that came out only fixed one of the valves. Overall, American Home Shield is great.

Once I submitted a claim to American Home Shield, it took three days for Martin’s Appliance Repair to come out for the ice machine. They had to order a part and come back. They came back and they fixed it within a couple of days. But then it started making a noise. I contacted the contractor and let him know. He came back out today to see what the noise is. He has to order another part and he’ll be back to fix that on Friday.

The washing machine sounded like a piece that turns the drum had worn out. We did a claim online with American Home Shield and then the contractor called and we found a time that worked for us. But then we had a hiccup and we needed to move it. They were happy to make a slight adjustment to the time, and the person came out. My wife said he was super friendly. He found the problem right away, replaced the part, and they were done. We always have great service from American Home Shield. We always recommend them.

A-US Air Conditioning of Texas came out and everything went fine. They called and made sure that I was home so they would be able to take care of my AC unit. It was a good interaction. Plus there wasn’t a mess made. I called that claim in and American Home Shield was very good about it. We're very satisfied.

I do the regular maintenance check every year because my system is getting older now. So I do it on my furnace and my AC every spring and every fall. I saw a message from American Home Shield that said you could do each one and they had me process it separately into two different requests, one for the HVAC system and one for the ductwork. K&J Mechanical LLC came out and it went well. The technician said everything looked good, especially for the age of the system. But he didn't check the ductwork and I didn't realize that that didn't take place until he had gone. My husband reminded that I had requested it and paid for it. So I'm waiting for them to call me back so they can reschedule that part. I think it's because he didn't get the work order though.

I filed a claim with AHS online after two days of my ac not cooling properly. The process was good and convenient. And Des Moines Excavating was out the next day. They did a great job. The technician was professional, friendly and careful with my house. He put covers on his shoes and spent the time necessary to diagnose the problem, fixed it and did a great job.

D & B was excellent. They were helpful, courteous and on time. They came within 24 to 48 hours upon submitting the claim for the leak. And since then, things have been working perfectly.

Lux Air Engineering came out to service our AC unit. It was blowing hot air out and it was determined that the motor was bad. They replaced the motor, and the vendor was professional and efficient. He was good. He had what he needed in his truck and it took him about less than an hour to do the repair. Doing the claim with AHS online was simple. I just put the information in and what the issue was, and then they have the selections for whatever appliance or device.

I switched to American Home Shield after I had somebody else that was very disappointing. Amtec Services came out for my appliance issue and everything went great. I also had them come out for a dryer issue last year, and I was not a fan of their company 'cause some of their employees don’t speak English very well, so I had a lot of issues the first time around. This time, I was not looking forward to the claim but Gary, the senior mechanic, was amazing.

My air conditioner would quit cooling in the afternoon when it started getting really hot. It was like 100 degrees. And it would freeze you out of the house during the day, but in the afternoon when it started getting really hot, then it’d quit cooling. I had to turn it off. I finally figured out that if I would turn it off and leave it off for a few minutes and then turn it back on, it would work a little. I called American Home Shield and I got all my information and got me somebody. The contractors and the service they provided were good. They knew what they were doing and they did it. They replaced something, some part on the outside unit. They replaced a part that was going bad. American Home Shield is good. I’ve had it for a lot of years.

I was talking to my cousin down in Texas, and she was telling me about she had been using American Home Shield for her house. So I decided to go ahead and give them a try. I've had them for about a year now. It's been pretty easy to submit claims online, as long as I remember my password. They sent out Calvert Plumbing for my recent claim and the tech was really nice. It was a very good experience and I enjoyed it.

Valley Pro Appliance came out to do service for my recent claim, and they were fine. The contractor came out a little early to accommodate me. I submit my claims with American Home Shield online because you can never get through on the phone. It’s impossible. Everything’s fine other than that.

I had some kinda blockage in the drainage for the AC unit, and so the drip pan was filling up. The technician sent by American Home Shield came in and blew out the drain line, cleared it up and then gave some recommendations on how to keep it clear. He explained to me what he was gonna do and then did it, and he was only there for a few minutes. It’s been working good now, no problem.

We requested for service online and a guy from Apex Lockout and Locksmith came and did three of the locks in our new home. It took 20 minutes, and he was done changing everything. It was professional and clean. There were two different locks and he only had to give us four keys total, but he gave us four of each kind of key. Everything was great.

American Home Shield was prompt when I called. They sent Direct Appliance and the appliance issue was resolved.

My claim with AHS went very well. The person on the phone was very nice, very professional and very patient with me. The contractors were also the best. They came in and took care of the problem. They were in and out. They didn’t try to upsell me there or anything. They just did what they had to do. My ac was not coming on and they told me that it was some bugs that gotten into the contactor and shorted it out. So, they had to clean it. I've never had a problem with AHS. They’ve always come through for me.

Extreme Heating & Air was fine. They did very well. The technician was great and was very professional. Everything was repaired the same day.

The rekey with American Home Shield went great. I contacted AHS and they contacted the contractor who called me the same day. But I was on vacation, so I rescheduled for two weeks later. The contractor was very professional and very nice. The locks work great. But we had another service with the AC, and I don’t think the contractor did anything. He changed the placement of the way the air flew in the house. That didn’t do anything. The AC still didn’t work. He messed with the ac for a minute and left. He said the unit is not the size for the house.

There was backing up in the shower of the master bathroom then in the kitchen. After submitting a claim with American Home Shield, a technician came out the next day. He was very nice, polite and prompt. He repaired whatever it was in the master shower and it seemed to be fine, but the sink kept doing it. It didn’t do it for a few days then it started it again. We called the technician back out and he did something to it but it didn’t correct the problem.

I filed a claim online when our pool heater wasn't igniting. American Home Shield's website was great. But I had to wait for their phone call since there was an initial issue with the first contractor that was gonna come out. They weren't gonna come out for over six weeks. So I called back American Home Shield and told them I'm not waiting six weeks. American Home Shield rerouted me to Cleveland Aqua Pros, and it took them two weeks to get out there, and then after they got there, it was no problem. They had to place the order for the new pool heater, and it was done within a week. They were really good. They even gave us tips to help maintain it better. I would highly recommend Cleveland Aqua Pros. We were very satisfied with our experience. We were able to use our pool again. We have five grandchildren, and they all enjoy the pool.

I called American Home Shield and talked to a rep to file a claim on the AC unit. Controlled Comfort came out. The gentleman was kind of in a hurry, but I couldn't blame him. I’m assuming he’s got things to do. He accidentally left his extension ladder here. So, I called him and told him, and he came back and got it. Right now, the AC is broken again, and it’s not cooling down. When the gentleman was here, there was a problem with the disconnect and it actually melted down, which was cutting the power off to it. And so, he got that fixed. This time, it’s frozen up. So, there’s something going on with the Freon and everything else that I haven’t gotten to talk to AHS yet.

This company is nothing but FRAUD! I had my AC repaired on 9/20/19 which cost me over $800.00 to repair (which took 2 weeks to get them to come out because they were waiting for part from AHS) and after all that it was still was not working. I called on 9/20/19 to AHS because the service tech said my Evaporator Coil needed to repaired. The AHS lady I spoke to with the service tech said it was covered and he could repair it and did not need to change the original invoice. He needed to come back to repair as it was late. I got a call from his office stating when they called AHS they said it wasn't covered. So I called again and the person stated it wasn't covered. So on 9/21/19 I had to pay $550.00 for this repair. I had time on Sunday 9/22/19 to review my contract and in both the heating and AC section is states the Evaporator Coil is covered.

We sold our house last month and I have been trying to cancel our home warranty with no success. I have spent over an hour on phone.. sitting on hold while transferred to three different departments, hung up on once, told that a supervisor refused to speak to me just to be told they want to charge me a cancellation fee of more than my monthly payment.

The service representative was the worst I have ever dealt with. I have been a customer for over 20 years. They kept me on hold for over an hour. When I finally spoke to the rudest rep she took over an hour taking down information. I am still on line with her and no results. The worst company!!!!

I called AHS to report a leak in my main drain (the one sewage runs through). Their assigned plumber was out to confirm the leak on Tuesday 9/17. Wednesday, Thursday, and Friday go by with no follow up. I stressed the urgency of the matter various times. They basically left me with leaking sewage, so I followed up again on Saturday 9/21. No status was provided. It's as if they didn't even talk to the plumber they assigned. 4 days went by! I told them I could not wait and had it fixed. They would offer a CIL (cash in lieu) instead. That ended up being $160, which is a joke. The work was well over $1,000. Companies like AHS get away with this too often. You finally need them for something major and they leave you waiting. I've had my contract with them for almost 8 years. It has probably cost me over $6,000 when you add up all the monthly payments, and they give me $160 for something major like this? I'm furious.

I have used AHW on several occasions and as long as the job is simple it is completed in a timely manner. If it's complicated you can expect to wait and wait for completion. On the first occasion this happened to us we had an electrical issue, our entire upper floor had no electricity. AHS sent out contractor after contractor who were unable or refused to finish the job because of the scope of the work. We ended up without electricity for 2 months. We kept the warranty for another term besides this just in case, well our hot water heater went out. We waited a day and a half for someone to come out. When he arrived he appeared to know little about plumbing which concerned us. He then left the house saying he was going to check on the part needed and call us within an hour. Well four hours passed, still no hot water and no phone call.

THIS IS THE WORST INSURANCE I HAVE EVER EXPERIENCED IN MY LIFE. YOU'RE BETTER OFF NOT GETTING INSURANCE!!!! So my water heater unfortunately stopped working and I called AHS to come replace or fix it due to the fact that I had 2000 dollars worth of insurance so when this time came all I would be charged for is the service fee.

I had two different claims with American Home Shield. With the upstairs AC unit that wasn't cooling, I phoned that in to AHS and I got a phone call from the company coming out to do the service. The service I received for that one was great. The guy did an exceptional job. In fact, that was the first service call that I had from AHS where the person came and did the repair all in one step. They didn't have to order a part, they didn't have to come back later. However, the service for the heater on my pool was terrible. I did not experience good service when it came to my hot water unit either. So, it seems like those that have to do with gas appliances, they're not very seriously considering the ramifications of those appliances.

We requested a service call for our gas furnace. Ahs sent out Total Air Care. 7 months later and multiple no shows from total air care and we still do not have a working furnace. Ahs agreed to send out a different contractor but still has not. Go with another company, AHS is like throwing money away!

AHS's online claims process is easy. I do everything there. When I had an issue with an appliance, everything went good. Peterson Repairs came out and resolved the issue.

There was an issue with the drain pipe from the house to the outside sewer. When I spoke to somebody from AHS, I had problem understanding the policy because the person had an accent. I wanted to know what was covered but once I read it, I was fine. The plumber had to come out two different times because he didn’t know the problem at first, but he was able to fix it. He did an excellent job. I would recommend AHS. In fact, this house has had a lot of problems, which they repaired.

Discount Contractors was assigned to a claim that I made through American Home Shield and they came out in less than 24 hours. Things have been going very well since the repair, and I'm using them for another work now.

The guy from R&S Home Maintenance who came out fixed the main problem, the dryer. But while he was here, he said that my door needs a replacement, that thing that holds the door from flopping down. I said okay. And he said, “Well, I was gonna order that part for you. And when it comes in, I’ll just come back.” When I asked if I need to go ahead and say something to AHS, he said “No. You don’t live far from me. So, when the part comes in, I’ll just bring it in and put it on. Don’t worry about it.” We took him at his word. So, I went on and signed up on some paper. I should have known better. I’ve been out of town but I have my cellphone with me the whole time and that was where he was supposed to call me. It has been over a month now and I have heard nothing back from him.

Whoever installed the drain didn't put enough of a downward spout on it, so it was flooding the drain pan. The communication and interactions with the contractor were very good, and I would recommend them. The owner came out the second time to make sure it was done right. He explained what was wrong and the issue. I also had a claim with American Home Shield for the fridge and it wasn’t handled within a timely manner because it took us almost four weeks to get a fridge. I had to go pick it up myself because they couldn't deliver it for another week, and I wasn't waiting five weeks for a fridge when I had kids in the house. It made it very difficult. The first company that came out turned the report in after the sixth day and said that they couldn’t fix it. Before AHS sends contractors out, maybe they should do a background check. I did my own check on the first service repair company, with the fridge, and they didn't have very good reviews.