American Home Shield Reviews

I had a problem with my air-conditioner. When I reported it to American Home Shield, the representative I spoke to on the phone was very nice and the claims process was very easy. The tech they sent was early but he called and made sure that that was agreeable. He was great, very efficient, did a very good job. He made the repair and I paid him. It seemed that he fixed whatever was wrong because the ac is running fine now and I'm very pleased with it. The money was well spent and I'm very satisfied.

We’ve had about five claims with American Home Shield after we bought this house and the most recent one was plumbing related. We were fully satisfied with the service. The contractor did a good job but there was a piece of our sink that he thought was not needed and he took it. We didn’t think it was a big deal until we tried to replace it and couldn’t really find an acceptable replacement. We had contacted them to try to get that small piece back to no success. And there’s also a little bit of hard pressure tactic to try to get us to renew at a price that doesn’t seem economical.

I had a plumbing problem and AHS sent a polite and efficient contractor. He dresses nicely, lets me know when he's coming and comes on time with everything he needs. After almost two months, the issue seemed to re-appear. The sink was clogged up and I couldn't wash dishes. Submitting a claim sometimes is hard to do unless I want to do the automated thing. The first time, it was okay. But the second time, I needed the same company to come back because it was a return visit and therefore, I wouldn't have another service charge. I called but unfortunately, I waited an hour and 20 minutes to get through and talk to someone.

I had a problem with our air conditioning unit in July so I contacted American Home Shield. It’s a central heat and air and was not blowing cold air. They put Freon in but soon after that, it stopped blowing cold air again. I contacted them back, which is very hard to do and I told them that my mom is elderly and I need the day when I was going to be at home for them to come out. They couldn’t arrange that so after I ended the call, they put me on a date and sent me an email to that effect. I then called them back and asked them to cancel. Their connections are great and the people that they sent out are good but their customer service in trying to get a good date that works for both myself and the technician is almost impossible. Also, I cannot get them to answer the phone and it’s hard to stay in contact with them, but they don’t have a problem with sending a text or an email asking me to rate them on the internet.

I've been with American Home Shield for a very long time and I've had a lot of stuff repaired. And recently, I've had a dryer, air conditioner, water leak and an electrical claim done. Submitting claims has been okay but sometimes, it takes a little too long for you to get somebody out. Also sometimes the waiting process is a little too long. Their reps are always very pleasant though and the contractors have always done a good job. The fee that you pay when the contractors come out went up and sometimes things get a little hectic, but they've always taken care of the problem. When things get worse or stop working, they replace the value that they have to. I'm pretty satisfied with them.

I submitted a claim with American Home Shield for the repair of my refrigerator water line. I did this over the phone and it was very easy. The rep that helped me with the claim was very nice, professional and courteous, and was able to answer all my questions. The contractor who came was also very professional. He called an hour before he arrived and came on time. The experience was very nice and my refrigerator has been working very well since the repair.

One of our air conditioning units stopped working and it was our first claim since we've had American Home Shield. We submitted online and the experience was very positive, smooth and easy. The company that came out was very professional and did a good job. We were so happy with the epic service so we're considering hiring them for regular maintenance, about twice a year, to make sure everything's working fine. The AC is working fine now and the technician went above and beyond because he let us know that there was a different unit upstairs that needed a filter change. He went ahead and looked at all the units while he was there. The salesman that came out was very professional, knowledgeable and timely, so we're very happy. All in all, we find the service to be valuable to have.

I submitted a claim to American Home Shield for my pool pump. Everything with their rep worked fine and the contractor who came was very prompt, nice and polite. The problem was fixed and the pump works great. I've always had a great experience with American Home Shield.

American Home Shield contracts with businesses that have a poor response time. No sense of urgency. First they dispatched a company that was not located in my state. My air conditioner was out for 5 days before the service call appointment, not acceptable when the heat index is above 100. Ended up hiring another company to fix the air conditioner, resulting in out of pocket expense. Had the same issue with a hot water heater, took over a week to replace it.

Set up a claim online which was easy enough. Was assigned a company to fix my ac. Received one phone call, called back and was on hold for 50 minutes. Chatted with AHS and was told there is nothing they can do but wait one more day before switching companies. Attempted to chat again the next day... No chat available. I called and I've been on hold now for over an hour. I already paid the 75 for the service request otherwise I'd pay myself. AHS warranties are very near worthless. I've been without ac in Georgia for 4 days now.

Folks do not, do not, do not buy American Home Shield. They tell you they going to send contractor out and never do. They let you sit in heat. If I had to wait for American Home Shield to come out to service my system I would be in hospital. I had to use my own service person and then American Home Shield wants to complain about why I did that and they don't want to pay... They horrible. Their contractors are not even licensed only the owner of the contractor may be but not the technician they send.

First off, I have learned that, if you want to be a responsive Landlord, never get a Home Warranty. They are so s-l-o-w and your tenants will be unhappy and leave and that's not a good thing. However, that's the least of my frustrations. Secondly, every time I call, I am expected to wait 15-30 minutes to speak to someone. I can see why their phones are always busy. They have a lot of unhappy customers to deal with. Thirdly, I had a 1982 dryer that should have been replaced, but they sent someone out to fix it. The repair man said it should be replaced. The repair would not hold. He left because of the smell of gas in the basement and has not been back. I had to pay a plumber to fix all the leaking gas problem.

I filed a claim online for my air conditioner and within 5 to 10 minutes after I hit enter, AHS was calling me to schedule an appointment. It went smoothly and they were able to get a contractor out here within a couple of days. And the contractor was great. I had a tune up done on my air conditioner and they told me that I had a leak somewhere and my freon was low. But they found that my air conditioner wasn't leaking. Overall, everything was great.

I have had 2 repair requests in 3 years. They NEVER abide by the contract. Hold times to speak with someone here are about an hour and then get disconnected (this is usual practice here). Put in service request multiple times and contractors don't contact us. Repair was shotty and no useful warranty after the repair. This warranty is a complete waste of money and now I have to take them to court to fight for what I bought.

I have been fighting to get AHS to repair my home heat pump system since May (over 3 months) and still with no resolution. The issue has been the cost of the repairs, as my Fujitsu system is older and outdated, so parts are harder to locate. Since the main unit is outdated, both the main unit as well as the 'heads' in the home need to be upgraded, which my contract with AHS clearly states they will do. The contractor they assigned to repair my system has found the parts, but AHS will not allow him to order or supply the parts, as they state they can obtain the parts at a lower price. After almost two weeks, AHS finally sent the contractor the parts which were completely incorrect and would not work.

I recently made a claim from American Home Shield due to the power interruption in my rental unit. The claim was fine except that the waiting time on the phone was extremely long. Waiting time for contractors was not good as well but their representative was great though. They should take into account both sides. Although I used a different contractor, American Home Shield has always been good to us. I would not be without them and I have recommended them to several friends and family.

I submitted a claim on a faulty garbage disposal online to American Home Shield and the process was easy and simple. When they processed it, they sent me a reply email telling me who was going to contact me, and it was the plumbing company. They showed up in the time frame that they said they would. They corrected the issue and it was professional. Also, I have spoken to a representative on a separate occasion as I had a question about something and that interaction was very cordial.

I put a claim to American Home Shield for the pool pump and the representative was good but the contractor they sent was terrible. He came and claimed to have fixed it but it wasn't. He said he changed the timer, but the timer was locked and it wouldn’t move when I tried to move it. I called back to AHS asking for someone else but they don’t have somebody else in the area so they sent the same gentleman. He came in, supposedly fixed it again, and it wasn't 'till the next day when he got it corrected. It took him about a week to get it done. It interrupted the operations a little bit because I'm trying to keep the pool from turning green, especially with the heat. But now the pool pump is fine.

We just moved into a home that hasn’t been occupied for a couple of years and had issues with our water heater and AC. As new homeowners, we didn’t know what we’re getting into so it’s nice to have American Home Shield on hand. My husband submitted a claim over the phone. It was a weekend but they got back with us within 48 hours. The contractor who came out was very nice and professional. We have three kids under three and when it was nap time, they were very considerate.

We called American Home Shield and the rep that we have spoken with was very good. The contractor came by and found out what was wrong with the fridge. He ordered the parts and he said that it would take a week for the parts to come in. When it came in, he came back and he repaired it. He's very nice. Everything has been fantastic since the repair.

We had an air conditioner issue, our most recent claim, and that did not go well as I would like to have gone. The first contractor that American Home Shield reached out to took two days before we contacted him, and he said that he didn't have time to get to me 'till six days later. At the same time, I've also let AHS know that I was having secondary damage. I had water that was leaking and it was getting on my carpet. So for three days of going back and forth with AHS, I requested for a manager to call me and I never received a phone call yet about that issue. I'm disappointed. But the interaction I had with the contractor was pretty good although I wish they sent out a different company. It's been a fairly good experience. The air conditioning unit is fixed and it's performing good. AHS has been very timely in responding so I don't have an issue with the service.

Our most recent claim with American Home Shield was for our upstairs AC that wasn't working. I did it online and their site was easy to use. I called them on a Friday and nobody could come until Monday, so we didn't have AC upstairs for three nights. The tech came on Monday and I was disappointed because usually they call when they're on the way but this particular person did not do that. But when he got here, he got busy, fixed the unit, did a good job and then went on his way.

I filed a claim to AHS online for my garbage disposal and paid there. It was easy to file a claim and navigate their website. The contractor showed up on time but couldn’t repair it so he replaced it. I also had another claim a year ago when there were issues with our ceiling fans. The ceiling fans were on the same wavelength, so if I turned to press my button remote in my room, my niece's would go on in her room. So the techs switched the frequencies. Another claim was when we couldn't replace a light bulb on the porch because something had wound around in the mechanism, and the techs were able to take it off, unwind it and make it work. They were great guys. It was a great experience and I would recommend them to neighbors. I was also recommended via a neighbor, so we're all happy.

We've had American Home Shield since 2009 and we usually have plumbing issues. They had a really good plumber before. He was always here on time and if we had an emergency, he would come out. However AHS uses only one company now which is Drain Masters and they are really slow. We told American Home Shield about that and they said there was nothing they could do about it. Furthermore, Drain Masters don't answer their phones after 5 o'clock and our calls go directly to an answering service.

We reached out to American Home Shield to have service on our water valves. We were unable to turn off our water since the valves were rusted. AHS sent RG Plumbing and they replaced the valves so that we could turn our water on and off. But after they left, we noticed a reduction in water pressure, especially the hot water in the master bathroom. Since we didn’t know how the process goes, we just reached out to the plumber a couple of times and got no response. I called back to AHS and they said they had to schedule a recall. They did that and sent the plumber back out. Although, there were a couple of weeks going back and forth to get it rescheduled for a recall.

My most recent claim with American Home Shield was for a leak on my jacuzzi upstairs. My experience with their rep was good. However, there was a mix up on who had my claim and who didn't. It took a while before anybody contacted me back from the company that was going to fix the leak. I had to keep calling before they came out. Nonetheless, the overall experience has been great.

The AC wasn't working right and it had some noise. I submitted a claim to American Home Shield online and the experience was good. They texted me the appointment date, the contractor came, fixed the problem and left. He was a very nice guy. The AC is good now and it’s really nice. We have no problem at all. AHS is very efficient. They gave me an appointment for four days after the service request. But I called them up and told them that I have a kid in the house, so they expedited it and sent me someone in two days, which is good.

I submitted a plumbing claim over the phone to American Home Shield and the wait time was fine. The contractor that was sent out asked me where the problem was. I showed him and let him do what he needed to do. He showed me where he saw a problem that he fixed. He had to replace something on the toilet. When he left, it was fine. It's just that I've been concerned and it may go out again. When I'm flushing it, it still gets a little looser than when he left and it kinda feels like it may be slipping. But then the experience was all right.

The home we purchased is an older home and the attic fan was not working properly. I filed a claim with AHS and they contacted me immediately. The contractor who came and checked out the fan was courteous and did a good job. And, the fan is still working since the repair. I’ve been happy so far with AHS. Then I've read comments on Facebook about people going crazy because they're holding on the line. The key is going online and doing it online and it's a lot easier and very efficient. If I had them come out, they send me a text. One thing though, I couldn't cancel online so that's the time I had to call. It would have been nice to be able to cancel online.

My most recent claim with AHS was for a dishwasher and it was excellent. The contractor who came was from Jones’ Appliance. I submit my claims over the phone but every time I call, I’m on hold for about 30 minutes and it’s terrible. The wait time could have been good for cooking and doing the laundry. I wish AHS had more people answering the phone. But once I get a hold of a rep, the interaction is usually good.

For the last 4 years AHS has serviced our home. We've had more poor encounters than good. I would not recommend AHS to someone that I know. I have tried resolving issues, and I've made request for a call back and AHS accepts no responsibility for companies they send into the privacy of your home. To make monthly payments and receive poor service is unacceptable. I'm am currently seeking to cancel my service and I've had to call back three times back to back because either customer service had me on the phone while I can hear their conversation with someone else. Or, I spoke to someone in sales and they sent me to a number that no one answer. So now I patiently wait over 30 mins for someone to cancel my account. I hope AHS the best in improving their customer service they provide in addition, consider their customer's input in regards to company's that poorly service their home.

I normally don't write reviews no matter how dissatisfied I am but I am at my wits end with AHS. Worst experience ever with any service company. If I could terminate my contract I would but my husband just renewed it early this year. I am impatiently awaiting when our contract will expire. If you know what is best for you, NEVER use this company. Find other home owners insurance companies out there please. I am currently researching other companies.

This company has figured out every way to prevent communicating with a service assistant. Your phone holds are so long they know you will hang up before anyone ever speaks with you. Their internet site provides no means for resolving a problem as you are forced to choose from other selections only. Their service appointed people for my area and problems of the past are not good. My first experience was as bad as it gets. The heat pump compressor failed. It took over 10 days to get the part from AHS then put it on. This was in October and cold at nights. No heat for almost two weeks!

I had a ceiling fan that went out and a clog in my Thermador cooktop so I filed claims to AHS. I have made the two claims close to each other but the Thermador was the most recent one. I submitted the claims over the phone and the experience was very easy. Their rep was very helpful and the contractor they sent was very nice, efficient and quick. The fan and cooktop are now working super and the same as before they broke. The repair made life a lot easier to use them again. We also had a difficult time finding someone that would service the area where I live, but AHS didn’t say they can’t find anybody in our area and checked on till they did find someone. They were very diligent and efficient about getting someone to do the job. I'm very satisfied and I renewed my contract with them.

We have home appliance warranty through American Home Shield (www.ahs.com). We had problem with plumbing system in our home. We called AHS to open a service call. They sent the R. E. Willard Plumbing to our home. This plumbing company has worst reviews and is advised to avoid be at all cost. AHS DOES NOT CHECK THE COMPANY'S PROFESSIONALISM AND CREDIBILITY. The problem is NOT fixed and we were charged $100. AHS did not do check the company's capability to fix plumbing problem and collected $100 from us.

Before you start a service, here are facts:

My air conditioning unit stopped working. I submitted a claim with American Home Shield over the phone and it was very easy. Their rep was courteous, knowledgeable, and very helpful. She did everything that she could. She gave me the information and the phone numbers of the people who were coming in case I wanted to call myself to find out the exact time they were coming.

My air-conditioner backed up and wasn't draining properly so I submitted a claim to American Home Shield and it was easy. I prefer to call AHS as I do not like the online service. I am just much more comfortable with their excellent service advisers who are professional and informed. At first, they could not immediately set me up with the person that I wanted because he had a full schedule and couldn’t accept calls until the next day. So now at midnight, the other guy’s queue was accessed and they assigned me to the wrong company.

The air conditioner was not getting cold so I submitted a claim online to American Home Shield. It was said online that I will be contacted within 2 hours but the company they sent took 2 days before they got in contact with me. They wanted to do it on a Friday, but I wasn’t going to be home so they made the appointment for Saturday between 12:00 and 4:00. At 4:30, I called customer care to find out what was going on because I couldn't get them. He put me on hold and got in contact with somebody and they said they set it incorrectly and I was supposed to be 1:00 to 5:00. But they were late and I didn’t get a call from them saying they were coming or not. Then the guy showed up at 5:00. It took 4 days from the time I submitted the claim until they showed up to repair. We had a good time with American Home Shield and they have good customer care but some of their vendors need to be checked more thoroughly.

The people at American Home Shield are sometimes hard to get a hold of when you call them on the phone. I waited 45 minutes one time to contact them before I finally gave up. But they've done a good job when being able to get hold of them. I've had two claims with them, and one was just to fix the door on the refrigerator. I wasn’t there because the house was covered as a rental and it’s in Florida while I live in Colorado. The renter told me that they fixed it fine. Prior to that, it was air conditioning, and I was there at that time. They had major parts replacement and the guy that came did a good job of replacing the copper coil. The air conditioning Freon had been leaking so they took care of that as well. I talked to the repair guy and he explained everything he was doing while I watched him. He worked hard and did a nice job.

I filed a claim for my AC recently. I did it online and it was easy. When the contractor came, he told me that I needed to pay an additional $150 for the Freon, which was on top of the $100 copayment I made online. So the entire trip cost me $250, which I could have gotten the same thing a little less. I was a little annoyed because I didn't know about that. The $100 should have come off of that and the $50 would have been paid out of my pocket. Then he said if I called an AC company just for coming out, they would charge me. If I would have called them and they worked, they would not charge me the service fee to come out so I was a little upset.

I recently had a claim with American Home Shield with my refrigerator. The compressor went out and it was leaking Freon. It costs more to repair than it would be worth repairing, so the technician recommended replacement. We all agreed to that. The make and model that was to replace mine, which was 12 years old, was at $1099. I wanted to upgrade, so I went and found the one that we want to upgrade to, purchased it from Sears, and put it on card. I took picture of the receipt and sent the PO. They cut me a check for $1039, sent it to us and we applied that to the card and then paid the balance of $300-something off of my checking account. So, we were very happy with the way we were treated, with the quickness that the claim was handled since it was a refrigerator, and we needed a refrigerator.

A month ago, I put in a claim with AHS for a refrigerator, washer, and dryer repair job. The person who came out to fix everything was very nice and friendly. He got everything on the first go around and he didn’t have a problem coming back to adjust what needed to be adjusted. I live in the country and I’m always skeptical as to who I let into my home. But the people that AHS sent out have been courteous and there weren't any issues. Overall, my experience with AHS has been excellent.

We recently had a claim with American Home Shield for our microwave oven and AC. I submitted it over the phone and it went fine. The reps were great and the contractors were all good. However, I had to buy my own microwave and then I had AHS reimburse me, and that was not fun. I would have thought they would just replace it with something that would be equal in cost and equal in what was broken. But they basically made me buy a GE and then send them the documentation with the bill. And then they paid me the amount. So that was kind of crummy, because every bit of my stuff in my kitchen is KitchenAid. It's $200 more but they should have just said, "Okay, no problem. We'll just take care of that one." But they didn't. They insisted GE's the only one they're going to pay for. I didn't really appreciate that whole microwave situation.

About a week ago, I had to file a claim with American Home Shield for my air conditioner. They were prompt, and the technicians didn’t take long to come to redo the air conditioner. While I have some confusion about our credit where you have to pay $75, I’m really satisfied with the efficient service I received.

I was out of town on business and when I arrived home, the water heater was not working. I didn’t have any issues submitting a claim online, however, I never received the phone call within 24 hours and when I called the contractor to see when my appointment was going to be scheduled, they said they don’t service water heaters and they already responded back to American Home Shield and they should have assigned a different person. I had to reach out back to AHS and they assigned a different company. I don’t know how that disconnect happened, if it’s a system error, because when I put in my request, I said it was a water heater. The process was easy to do online but I would have rather been able to talk to a person, which I was able to talk to one once I called about the issue. The other company didn’t respond right away but everything after that was fine. The contractors were very good.

One of the springs within our garage door snapped. It was covered in our extended warranty, so I placed an online claim through American Home Shield, which was easy. However, the problem was that two days have passed and the issue still wasn’t fine, so I had to call AHS and spend over an hour waiting to speak to somebody. Although they assigned it, it was out of the technician's footprint, so I had to call them again, waited another hour and it happened again the following day too. There was a lot of back and forth and it was a little rough to do that phone call three times. The reps apologized a lot for having to wait and tried to address things very quickly.

Our air conditioner's condenser went out and so we filed a claim with American Home Shield. However, it took their contractor a while to come. Eventually, they came and they told me it would take a week and a half to get the claim processed. Also, when the claim was processed they had the wrong air conditioner. Nevertheless, the lady from the AHS whom I worked with was excellent. She knew about my husband's health and that staying in a house that was extremely hot wasn't healthy for him. And so, she was fighting for us to get the correct air conditioner and for AHS to get it out to us as soon as possible. The two gentlemen who came to our house worked for several hours and did a good job. Since the repair, the air conditioning has been working excellently. And so, I'm pleased with my experience with American Home Shield.

In March, my freezer stopped working and American Home Shield sent out a technician from Sears. The timeliness was good but unfortunately, he wasn’t able to resolve the issue. He came out an additional two more times and again, the issue was not resolved. I then requested to get another level and they sent out a different company. They replaced a few components within the refrigerator but unfortunately, it just kept kicking. They would fix one issue then something else goes wrong and finally, it stopped freezing. It was a mess. My refrigerator was a Kenmore and I had it for a few years and they ended up replacing the refrigerator altogether.

I made a phone call to American Home Shield about our washer and they said that they would call me in two days to set up the appointments. Two days later they had nothing on the record so I made the scheduled appointments, then they said someone was gonna call me in two days to talk about it. Two days came and they still did not have it in their records. On my third call, I had to speak to one of the top supervisors and explained my case and then they finally got on it. So the initial customer service and the call center person were very poor.

My recent claim with AHS was for my washing machine and dryer. The experience in submitting a claim was awesome, however, it's taking them too long to get my washing machine. They approved to get a new one, but it still hasn’t been delivered yet. They said that it would take 7 to 10 days to get the washing machine. However, I've been without a washing machine for two weeks now and I stilll can't get it until next Tuesday. The AHS reps have been good except for the fact that they don’t understand that I have three kids and I'm paying $60 something a month, so they should've expedited that washing machine being sent to my house. They need to try and figure out some way to get the appliances to people if they get a new one.

I had a problem with the air conditioning unit so I called AHS, left a message and they called back. It would’ve been better if someone answered the call. On the other hand, the interactions I had with the contractor was good. They’re definitely professional. After the repair, everything is working like it did before.

Upon purchasing my home last year, I received a home warranty for a year. When the warranty was about to expire, I received no less than 6 calls to renew. I finally renewed and thought it was a good idea. Now that I have an issue, I cannot get in contact with anyone nor get service for my issue, which is quite serious. On Friday, August 11th, I completed a service request online for a leaking hot water heater tank. I then tried to call and stayed on the phone for 1:10 without ever connecting to anyone. When I checked online, it stated my assignment was pending.

Be very careful if considering doing business with this company. I purchased a home warranty contract on June 8, 2017. The contract wasn't effective until July 8, 2017 and there was a thirty day cancellation without penalty policy. Two days after purchasing the warranty, I attempted to call and cancel. I was sent to the retention department and waited on hold for over an hour before the call was abruptly disconnected. I have since called numerous times, waiting on hold for extended periods without getting a retention agent. Many times, the call was disconnected and more often than not, I receive a message instructing me to fill out an e-form for cancellation then the call disconnects. It is now August 15, 2017. My credit card has been charged twice and I still cannot cancel the service due to not being able to reach an agent.

I have been an American Home Shield customer for over 10 years, this year we have had terrible customer service. This past few months I have had problems with my HVAC and refrigerator. Personnel dispatched did not accurately diagnose or repair either system. Numerous calls to AHS had hold times of over 1 hour and then line was disconnected. After a month without AC in June/July, I hired and paid for a private contractor to repair the system. I sent letters to AHS, office of local attorney general but AHS has yet to reply. My refrigerator was "repaired" using an off brand seal that did not match and the problem actually became worse. Numerous calls made, AHS finally reached said they would resend both HVAC personnel and appliance serviceman but they do not show up. Called again, stated my grievance, customer service stated I need put you on hold to get someone to help you and hung up.

This company goes out of its way to string out a claim and punish its customer. I have a broken water heater on a Friday night. No showers work inside of home as well and 2 days later on a Sunday they send a Plumber who takes a picture of broken water heater, and leaves because American Home Shield has to approve fix. Still not showers in home for family. American Home Shield customer service was very poor and they decided not to fix problem based on analysis from plumber claims it was a detectable pre-existing problem.

Into second month and as of today no response from repair Co Appliance Medic. Front portion of microwave fell off after repair was suppose to be completed. The microwave is 8 years old PLEASE! PLEASE! Replace it with a new one, this will be the third repair if it ever happens. GOD BLESS ALL OF US. We need to do better. SMH!

We have been with this company for years. They sent out the same company for the same issue 3 times. Now here we are again with no AC with small kids, I call on a Monday and can't get service until Thursday. You people are a joke and so are the companies you use.

Set an "AFFORDABLE" HVAC tech out to fix A/C. I had turned it off. I turned it on and it started working. His report said (he did not let me read it or sign it) 1. Unit had sunken into ground... Truth it was at proper ground level, dirt had built up because of three days of rain... Clear in 5 minutes. 2. Yellow Jacket nest in condenser... On door of condenser, sprayed and killed by me. 3. Contacts covered with spiders and webs... A lie, there were cobwebs and dust no spiders, cleaned in one minute. He left. 10 minutes later the unit stopped working again. I called for a return. 3 1/2 hours later he comes back.

We purchased a home warranty with American Home Shield. Our air conditioning wasn't cooling our home, we set the temp to 77 and it's 88 in the home. To make a very long story short, I'll put in bullet points. 1: 7 visits by technicians from two companies (rude and unprofessional) didn't fix the problem. 2: Sucker... Was talked into spending $1800 for additional insulation, because they said that was the issue. 3: Average of at least 1 hour on hold every time you call American Home Shield... adding it up, I've wasted days on hold with them. 4: Tech shows up at 9:15 at night, wasn't supposed to be there. 5: Manager of one company stated they will never say the AC needs replaced, but if we pay them directly they'll be more than happy to replace the unit.

There was a problem with our air conditioning unit and the contractor took six trips out trying to repair it. They were replacing different parts each time and I had been asking about replacing the whole thing but they had to go through the whole process. They were blaming American Home Shield and American Home Shield was blaming them. There was a back and forth and that's why it took so long.

We have had air conditioning problems as our house has not been cooling properly for the past 3 summers. Every year we file claims through AHS and have spent countless amounts of money to refill our unit with freon. This July, AHS was contacted to have a HVAC contractor assess the same problem that we have been experiencing the last 3 summers (home not cooling properly, my wife and I assumed that we needed to add Freon to the unit again). The contractor that came out to our home ran multiple checks, reporting that we should not have to add Freon to our unit every summer and assessed for a leak. The contractor was able to find that the evaporator coil was leaking and it needed to be replaced.

On 7/26, I had a tech come out to check my A/C unit. It was running, however, there was a large amount of cold air being blown outside the unit, outside the house. The tech determined that it was a duct issue, took photos and contacted his boss. The service company immediately asked for repair authorization from AHS. AHS has failed to respond to them (current date 8/14). I called AHS, put on hold for 20 minutes, then the agent hung up on me without speaking to me. I, immediately called back, informed that I would be put on hold for over an hour.

Air conditioning replacement - The air conditioner went out, bad compressor. Contractor assigned to us ripped us off to the tune of $3000 in additional cost because, the contractor tells us AHS provides the AC unit. We have to do upgrades to make it fit. AHS would not pay for a unit that fit properly because they buy train car loads of units cheap and that's what you get. 4 houses and dropping them all from this rip off company.

We love American Home Shield. It's helped us several times in pricey stuff. I'm legally blind and it was very easy submitting a claim over the phone. However, it takes forever to get them on the phone. They are so busy that the phone just rings and then they would put you on hold for a long time, but their reps are very polite and professional. All the contractors they've sent have been very professional too. Everything's wonderful.

In terms of getting something done, I previously felt good about American Home Shield. But now I'm dissatisfied that they haven't handled my recent claim on my AC and heating unit properly. When the appliance first started acting up, there were a number of incidents that were crazy and inhibited things from moving forward to an upgrade to a new unit. But based on my history of dealing with American Home Shield with this AC and heating system, the unit was completely worn out and shut. It came to a point wherein I wished to get the old unit changed out to a new one. But the installation of the new AC and the heating unit has been a little up and down. For the most part, it went back and forth for about a month and it’s hard on people at this time of year to be dealing with the AC problem.

I've been with American Home Shield for quite a few years in my other two homes before this one and I never had a problem. I like doing business with them. But when I call in, they’re busy. I could be hanging on the line for 45 minutes and that’s not good, so they should have a way to call back. Hoping to find a cheaper home warranty, I shopped for a company like AHS. When we first moved in December, this other company said that they had the best ratings and it looked like they were on the internet and that they're a great company to do business with, and we went with them.

We've had American Home Shield on our home in California for the last 16 years and we never had any issues with them. But we moved to Alabama and it’s been a challenge getting reputable people out. When my husband tried to submit a claim online, they weren’t accepting our account number so he ended up having to call them. Our most recent one was for the washer. It took my husband three calls to get a hold of a live person. When the order was put in, we told them that we had water that was causing damage to the floor but they told him that the claim was just for the repair. So, when I called the contracted company, they stated that they were told it was just a repair. When they got to it, I said, "I got water damage happening to my walls and everything else. How can this just be a regular repair?" We had to call American Home Shield back and tell them that it was doing damage to our floor for them to get somebody else.

I've talked to American Home Shield numerous times and the wait has been unbelievable in the first time I called them. Sometimes I have to wait 35 minutes and that's very bad customer service because we pay a yearly fee for that. That's been going on for five months and it's not getting corrected. They could do better on customer service in answering their phones.

Once an appointment is lined up with AHS, the contractor texts the client when they’re on their way, which is what they did when we had an air conditioning claim. They texted my husband and said that they would be there 24 minutes later. My husband immediately texted back saying that he was about 40 to 44 minutes out and asked them to please wait. It was a Friday at 4 o’clock in the afternoon, and the guy did not wait. My husband stood there and waited, not realizing that there was a note on the door. It’s a rental property so our neighbor had seen the guy show up and come and go.

I’ve had four things replaced through AHS in three months. Everyone was polite but they don’t call me back, ask me any questions or give me any details about my claims. When my air conditioner went out, nobody told me that it had been called in, how long it would take for the parts to come once it was called in, what unit I was getting or if I could upgrade. They think that I should know these things but I don’t. I only knew about that when the item got here. And the reason that it finally got here was that I called and told them that it's been 10 days already. I asked them if my unit arrived and they said it did. They said they’d call the service provider and see if it was at their shop. But the shop people didn’t respond for three more days so I called AHS again. Then the shop people called to ask if they could come and it was fine with me because I work from home and I didn’t go out that day.

One of my AC units was not working and I submitted a claim with American Home Shield. Submitting the claim was a pretty easy process. I called them and we set up an appointment. Then I heard from them within 24 hours. I really appreciated the representative that I worked with and how everything was handled. He was also very helpful. The contractor who came out was very professional and seemed very kind. He looked at the issue and was able to assess it pretty fast. He explained to me what was the issue and what needed to be done. I gave him my approval then he went on and fixed it. Now everything is pretty much working as it’s supposed to work.

Air conditioning freezing was my recent AHS claim. It was very easy to get hold of them. They took care of it and they were on time. They’re also very courteous and they did their work well.

I'm thinking about dropping American Home Shield but not because of them. AHS provides excellent service. Every time I call, a technician is sent out in a timely fashion and I either get a text and a phone call. However, my house was built in 2003 and every time a tech comes here, I am told my stuff is not up to code. I've already paid a $75 service call and now I still got to pay out more money to get stuff done. That's the purpose of me having a warranty. The same thing happened with my hot water tank and air conditioning unit. The AC had to be brought up to code and there's an additional $700 expense for me. For the hot water tank, I was given a $1000 quote that I would have to pay in addition to what AHS would pay.

I called American Home Shield to submit a claim for our AC but I cannot get a hold of anybody. I submitted my claim online but I wasn’t sure if it’s coming back to me so I still had to call them. Then I also had to keep on calling the number of the AC guy to schedule myself instead of them calling me up to get it done quick enough since it was during summer days and it’s very hot. The coordination and communication were not that great between me, American Home Shield, and the company that they suggested for the repairs. Still, the guy who came to service was good and the repair got done in time. The AC has been working as normal and they replaced the fan. The experience was good overall.

Recently, I submitted a claim with AHS about our air conditioner. The contractors they sent were fine and the repair works had been wonderful. However, if I have to call someone from AHS, I can't get through to anybody. I can only contact them through email and that's disgusting. One day, with another claim, it said, "Your call will be answered in more than 10 minutes." I held on for more than 60 minutes and finally, I hung up. I was very upset because I wanted to speak to someone about the claim at the time and it was very frustrating. Also, I used to be able to pay the contractor, but now I have to give AHS my credit card over the internet before they’ll even come, which is terrible. But other than that, AHS was very good.

We had my air conditioning cleaned through American Home Shield and submitting the claim online was relatively easy. Their website was very simple. There were 2 appointments and the contractors who were sent out were exceptional, took care of the problem, and I haven't had an issue since. Everything has been good.

American Home Shield was prompt and courteous, and they showed professional service. When my central AC stopped working I called AHS and they gave me the name of the vendor that would contact me. The process took five minutes and the vendor was there the next day. He was competent and his work was excellent. AHS got the job done.

I submitted a claim online with AHS when we had an issue with our dryer. They were very responsive and the contractor they sent was prompt. He let us know when he was on his way so that we were assured that we would be here. He didn’t have the part needed at that time, but he came back with the part a week later like he said he would. After the repair, the dryer is now working. It was a dial so it’s back to normal and I was very happy with the experience. Overall, I found it easy to file a claim with AHS and got good results.

I’ve been with American Home Shield for about 20 years. It's very easy to submit a claim with them. My most recent claim was for my air conditioner on my rental. I submit claims through the automated system. I call their 800 number and doing it through the phone and using the voice recognition have always been good for me. After I gave the information needed, they would route me to this particular company and give me the name and the number of the company. They would also tell me that the company will contact me within 24 hours. And it’s done. But the website is useless to me because it’s not user-friendly.

One morning, my refrigerator and freezer stopped cooling but we were actually leaving on vacation and I have the second refrigerator in the basement so I emptied everything out of the refrigerator. I went online and submitted my service request to AHS before we left, and the people who were supposed to service it called me on my cellphone while we were on the road. They could have come that Monday, however we were going to be out of town so I scheduled it for the following Monday and my husband was here. They came and determined that the repair needed a part. They ordered a part, which got in on Wednesday, but they couldn't come put the part in until the following Tuesday. Everything up until the day that they got the part was great. But why did I have to wait a week to get it to put in? But that was the only thing they could do. Anyway then they had fixed it.

Submitting a claim for my garage door opener was very easy. I called the 1-800 number and gave American Home Shield my ID number. They discussed how a local person will call and then set up the appointment from there. I didn’t believe that it would work the way people said it would, but I tried it and I was very pleased. Someone called me back within 24 hours and it took about two or three days for the contractor to get out, but that was because of my schedule. The contractor was very personable, professional and got the job done. All in all, I'm really pleased with the readiness, responsiveness and customer service I got.

This company has horrible customer service. You need to wait over an hour to speak to someone on the phone. The customer service agents handling the service requests are not very smart and they are very difficult to deal with.

I purchased a home warranty through these folks Back in June. In July I had my main A/C unit stop working. It took a couple of days after contacting them online to get a company which is over 40 miles away, to come and find my problem. I never received exactly what they were gonna do till days later and from my understanding, they are asking the repair company to replace my coil system and refrigerant that is not meant for my system. I was also told it would cost too much more to replace the entire unit.

I have been an AHS customer for 10+ years. We purchased our warranty plan when the house was newly developed and we hadn't yet created a complete list of reputable contacts to handle the problems experienced with home ownership. For years, we received good response from AHS to our service requests and the vendors dispatched were timely and equipped to handle the issue. However, over the past couple of years we have seen a degradation of service and have been increasingly displeased and frustrated at AHS. We have experienced lack of organization, timeliness and follow through in order to address basic service calls when dealing with the assigned contractors. Most recently when we experienced a major plumbing issue and contacted AHS, we NEVER received a contact from either AHS or the assigned plumbing company over a 24 hour period.

1992 Whirlpool Refrigerator Compressor: My claim for refrigerator repair or replacement was denied, because AHS stated that the compressor could not have failed during my contract period, but had been failing for a long period of time. I purchased the refrigerator new in 1992 and in the original home, but AHS implied that I had purchased a broken down refrigerator, and that I should have visually inspected the compressor and the refrigerator to determine that it was no good. I took out the insurance because some of my appliances are old, but under AHS criteria, I cannot expect to use their insurance. I have canceled the policy.

Had a very awful experience. When you call them to buy a product, they answer your call under a minute. Once you buy the product and call for customer service, I was on call for over 30 minutes before they answered to tell me that they cannot accommodate my request. I had an issue with the refrigerator for which they set me up with a company who had terrible reviews. I asked them I do not want to get serviced by this company but they said that's all they can do. After reading the reviews, I knew before that my appliance is not going to get fixed and my deductible will go down the drain. After the service, same happened!! Will advise not buying warranty through them.

We have been with AHS since 2008. Initially it was a completely satisfactory relationship- we had occasional need for a repair. We called them, they sent out a repair person, all was good. Over the past several years, we have seen deterioration in their level of service, to the point that we will not be renewing. They demonstrate no respect for their customers' time or inconvenience.

Very disappointing your service quality. ZERO follow-up on customers. Promises never met by AHS. 1 hrs + call waiting without any positive resolution. Very poor expertise by the contractor. Extremely rude contractor associates hanging the phone on customers. Your customer retention department leave too much to be desired. Pity that as returning after many years as customer, AHS is not even the shadow of what used to be. I do blame the leadership for allowing the quality of the business, and poor knowledge of its associates go to the negative scale as far customer expectations is concern!!

I renewed my contract in October 2016 with AHS after the warranty that was purchased by the homeowner's expired and I've received terrible customer service as well as results from service orders which were placed. My most recent experience 8/10/17, was when I needed a plumber to check on 2 toilets that continued to run, and my kitchen sink was leaking. The initial company which was dispatched had a 2 day wait before they could get to me. Once they finally arrived, the gentleman did not check under my kitchen sink, he simply stated you need a new faucet. I questioned this as he never got under the sink to see why it was leaking.

As an AHS customer you should expect to: be on hold for 45 mins to an hour regardless of when you call, never receive a call back when they tell you they will, receive below quality work from the companies they contract with to repair your appliances, pay upfront for services you have not received and that sometimes doesn't happen, be given the run around for a week to a month about major issues, be told about fine print that does not exist in your contract.

This is my first time using AHS, I live in Las Vegas and the temperature has been over 100 deg for 2 months. My AC went out on Wednesday. I requested service online. Initially I was paired with a company that wouldn't be able to service my until the following Monday. I called the 800 # and requested an alternative vendor. AHS then referred me to a second vendor that scheduled an appointment on the weekend (Ice Cube Air) No extra charges for weekend hours! The guys arrived on time, fixed my broken fan motor and my house was cool within 30 min! Great customer service all around. Plus it's great to pay the deductible directly to AHS incase there are issues with the vendor.

I've had several claims with American Home Shield and they hold true to their word. If they can't fix the problem, they will replace the thing being repaired. They have replaced a couple of items for me without any issues. But my last claim with them and which was regarding an AC unit has not been a very pleasant experience. The process of submitting the claim online was simple but I've been going back and forth trying to communicate with them to discuss how to move forward and get the claim resolved.

I’ve had American now for 11 years and I’ve had some bad experiences, but for the most part, they’ve been good. I have recommended them, but my whole experience in submitting a claim with AHS for a bunch of appliances was horrible. I grouped together a claim for a stove top, refrigerator, garage door opener, and water heaters into a single one. AHS charged a fee for every item. My experience with the garage door opener and water heaters was excellent. It was fine with the refrigerator but the stovetop is still ongoing.

I filed a claim over the phone to American Home Shield for our clothes dryer. Their representative was knowledgeable this time. The contractor was great and didn't stay long but she said she would have to order a new part and would be back about a week when it was shipped to our house. She came back and installed and my clothes dryer has since been working fine. I’ve had some problems with AHS in the past but they end up fixing everything.

Submitting the claims went pretty smoothly but there were discrepancies between what I reported and the work order of the contractor. The communication does not seem to be available and I found out that the AHS rep I talked to was not listening to me. I told him something but he told the vendor another thing. So when one of the vendors came, they said there was a clog and they did not change the issue at the insurance company. But after the repairs, everything was okay.

American Home Shield gives excellent service. I needed a plumbing job at one of my rental properties. So I submitted my claim online then I scheduled the job, and told them what the issue was. They had the plumbing company notify me and I gave them the details. It was a quick and good experience. For plumbing job, it normally takes 1 to 2 days after speaking to AHS for the repair crew to show up. In my recent claim, both tubs were slow draining. So they had to remove the piping from both tubs and drain them. Then they had to clear and reassemble the piping. The job isn’t completed yet, but it’s good work. Overall, I’ve had good service from AHS. I’ve had them fix my air-conditioner before. And I don’t recall ever having an issue with AHS or the vendor that they sent out. If there are any issues, they’ve been quick to resolve them. I’m satisfied with them.

We had a problem with our air conditioning unit which is in the attic. Condensation was forming into that drip pan and it overflowed. So, we called it in and American Home Shield sent out a technician who looked at it and claimed that he fixed it. And for a couple of days, everything was fine and then, about a month later, the same problem occurred again. The problem manifested itself by water stains on the ceiling in the room beneath where that air conditioning unit is. So, we called them again. And the second technician came out, found the problem that the first guy had not fixed and repaired it. And since that time, the problem has been fine. But they've charged us two service calls.

I’m glad to have AHS in case something should break down. Some years back, my washing machine conked out on me and it was a little difficult for me to have it repaired. It was a 20-year-old machine and American Home Shield spent enough money on it. Instead of just replacing it, they kept adding parts to it, then finally, they ended up replacing it. Another time, they also replaced my air conditioner and that would’ve cost quite a bit of money out of pocket if I haven't had AHS. I also had a claim on it about a resistor. The contractor took the old one out and put the new one in. Recently, I also filed a claim for my air conditioner over the phone. It was easy and the rep was cordial. The contractor they sent was quick and repaired the air conditioner in just a few minutes. He was professional and courteous. After the repair, the AC is back to normal.

My air conditioner was low on Freon so I called American Home Shield to submit a claim. The contractor came right out and did the repairs. He was an air conditioner repairman and he knew what he was doing. He got it fixed and the unit is working now and cooling the house. Everything was done politely and I have no complaints about them at all. They did what they were supposed to do and I'm pleased that I have AHS.

We were having some plumbing issues and the whole time to get through to anybody in American Home Shield was ridiculous. The first contractor that they sent, K&N Plumbing, was awful. He didn't fix the problem. Underneath of our sink was never put together right. And instead of fixing it, he glued it together and said it would be fine but then we had the same problem again. The last guy from Myers Comfort was good. He took it apart and took the time to put it together right. I'd make sure that we won't get that person again from K&N Plumbing again if we need somebody to come back out for the same issue.

I had a dryer go out and American Home Shield dispatched Sears repair services to work on it and I had an absolutely terrible experience. They came out on three separate occasions and each technician who came told me the same thing. They stayed for 20 minutes and said there was a problem with my thermostat on my dryer. They said it's fixed but ultimately that was not the problem.

I had a problem with my air conditioner. The service people came out, looked at it, said that the outside condensing unit needed to be replaced, and they have to contact American Home Shield to let them know. They suggested we do the "buy out" where AHS would pay a certain amount towards the unit. I talked to American Home Shield two or three times. They said that we needed to talk to the people at the vendors. I told them nobody was there. They've got the information. They came out even the second time to look at it to be sure they had the full information on what type it was. I even called them once to see if I could browse them up a little bit. I was on hold and the lady came back on the line a good bit later and said, "I haven't gotten anything yet but just hang on because we're going to get in touch with them today." But that's the last I've heard of it and that's when I wrote the whole thing off.

I've had a very good experience submitting a claim for my dishwasher and my dryer. The contractor that came was very good and both the dishwasher and dryer are now working good. On the other hand, I got a phone call telling me that because it was maintenance, it wasn’t covered, but they covered it. The whole purpose to me in buying American Home Shield as a new home buyer was for protection. I have no control of whether or not the previous owner maintained it or not. I don't know why that even was an issue. Other than that, as a realtor, I recommended their service a few times. It's worth the investment.

I had an AC situation and submitting the claim to American Home Shield was pretty easy. I called the phone number there and it took me to a bunch of prompts that were quick. There weren't tons of numbers. You just got to talk in plain English and tell them what your problem was and then they take you out where you needed to go. At the end of it, I was told that a contractor would be calling within 24 hours. I’ve had two contractors out here for the AC and they’re all good guys. Since then, our AC’s been running well again.

Just today, I submitted a claim online to American Home Shield for a faulty wire that’s hooked up to my oven. Everything went smoothly. But the first claim was absolutely horrible. We purchased an older home about a month ago and had a two-year home warranty. Trying to get resolution, we waited on the phone for an hour every time we called. It had me wondering that if the coverage was actually a sham and if it was worth the money. And they could care less about customer service. Some of the women that I spoke with were absolutely horrible, they acted like they hated people.

The refrigerator stopped getting cold so I submitted a claim to AHS online, which was easy to do. The repair guy called a couple of hours later after I put my claim and he came out the next day. He looked at the refrigerator, assessed the problem, and told me what he was going to do. I'm still in the process because it hasn’t been fixed yet. We're waiting on two parts that he ordered to come in. He came out last Friday and said that it would take a couple of days. He temporarily got the refrigerator working and told me he would call me yesterday, but he did not. The parts were supposed to be in yesterday but I haven't heard from him yet. But so far, the experience has been fine. I'm not going to give them the fit because it hadn't been that long now. Maybe they didn’t come in yesterday and come in today, or maybe they're going to call me tomorrow. If he would not call me by Monday, then we'll start getting a little worried.

We were leaking underneath the sinks and I didn’t know if it was the actual sink, the disposal or the connection, so I called American Home Shield. My husband wasn’t answering the door when the contractor came so I told the guy to use the garage door. Within five minutes, the leak was fixed and he just had to lock the door when he left. It cost me $100 for a $5 job, but the gentleman that came was wonderful.

I've had American Home Shield for 14 years and the person that helped me get started was excellent. They followed up when I needed an issue addressed or taken care of. Overall, I've been happy with their service except for the problem with the plumbing. I placed a call for a plumber and I'm given the runaround, nobody is showing up at all. It's been three months now.

I was having some issues with my air conditioner and it wasn’t turning off for some reason. The outside unit would turn off, but the inside would not. Also, the fan's set on, but it was constantly cold and freezing. So I called AHS up, did the claim online and paid the copay. It’s awesome that I could just click, click, click, click, click when I'm on the computer, put the claim and it’s done, instead of having to call them since I'm constantly busy because I'm a firefighter and also prefer not to speak to people very often and the only interaction I had with them was getting set up. Then the guy called me the same day, made an appointment and came out also the next day then fixed it within the hour. He told me exactly what was wrong, showed me the part he replaced and he was real nice. The air conditioner has been perfect since then and working like a charm.

We had a spa pump problem and American Home Shield sent a very inexperienced plumber out. Actually, I doubt that he was a plumber. He was probably a repair man. It turned out that it was the pump that tripped the outlet and a reset is easily done on the wall. But when this young man saw the switch on the wall that you can reset for the saw pump, he ignored it and told us that the switch was broken and that the pump caused the switch to conk out. And when he realized it was only tripped on the wall and could easily be corrected, he didn’t admit his mistake.

My recent claim with American Home Shield was for my AC unit. The first contractor that was sent out was horrible and not customer friendly at all. I couldn't even contact them. The second guy that came out was at my request because I wanted somebody else. He was an excellent, professional, thorough, open and honest guy. The performance has been fine since the repair with no follow up required but someone came out two times as courtesy to make sure that everything was in working order. However, they're not completely honest when it comes to their program and what is offered. They say it's a repair or replace and that's the bottom-line but that's really not how it works. In over the years, it would have been even more expensive to repair it than to just replace it. They didn't do that. It costs more to do what I want to do. I pay these people a monthly fee to do that and they are not doing it. Overall, I'm dissatisfied with my experience with AHS.

We've had several claims with American Home Shield because we've had them for years and everything in our house is older. We're kind of disenchanted with them and we have thought seriously about going to another company if we could, but all warranty companies are probably the same. When we had some problems with our washer and dryer, they came, fixed them and we didn’t have to pay anything after that. But when we got the air conditioning fixed the first time, the tech said he had to replace the concrete underneath of it and he had to do that extra. When we had someone else come in and look at it, he said that none of that was needed to be done and everything was fine on that area.

I had an over-the-range microwave that stopped working. I called American Home Shield and the representative who filed my claims got everything quickly and provided the order form. AHS had a contractor out within two days and he fixed it on the same day that he came. He was an excellent contractor. He has been sent before when my microwave has gone out two or three times and he fixed it every time. The vendors that AHS sent are good, polite, and professional. Plus they have an adequate customer service. I would always stick with AHS.

I had an AC go out and fortunately I purchased a home warranty for them. The first company they called messed around and left me without heating and air but finally, after a week and not hearing from that company, I called American Home Shield and they got a different company on the same day and it was all taken care of. He was great and had everything done in two hours. I submitted the claim online. The website is very easy to use even when setting up my payment information. Everything’s been good and the customer service people are really helpful.

I filed a claim over the phone for my AC and it was easy. Talking to customer service went well and then the contractor came and looked at it. He diagnosed it really quick and had the parts on-hand. The AC worked great since the repair.

Over the phone, I put in a claim on my air conditioning with American Home Shield. A month ago, they had a company, Air Flow, come and my AC problem still hasn’t been resolved. There’s an issue with the AC coil. They’re trying to either locate one or have one made. I live in Florida. I’ve called a couple of times and AHS followed up with Air Flow, who is supposedly going to try to resolve the situation, but I’m getting frustrated because it’s been over a month now. With my previous encounter with AHS, everything has been great though. AHS is a good resource regarding your home in general for the amount of money that you pay.

Submitting a claim with American Home Shield has been easy. I just get online and use the website usually. I've also been really pleased with the response time and results. Contractors have been great as well except for one plumbing contractor who I asked AHS not to send back next time. He was supposed to come back and finish up after our walls were dried out from a pipe that burst but he didn’t. Whenever I call him, the officer said that the claim had been closed and they wouldn’t be able to send him out. AHS then just sent out a new plumber and he was great. I love having AHS’ service and I have recommended them. Signing up with them is one of the best decisions we've ever made.

I put in a claim last week for my dryer and they haven't come back up yet. It's the second time I'm getting the same dryer fixed for the same issue and I'm starting to get a little frustrated. I need my dryer because I have four year old twins and a 16 month old baby. I submitted the claim online and I got a response within 48 hours. The first time the contractor came, he was in and out because my dryer only has a small issue and he just used a heating coil. I haven't heard from him since then. I called them and the one I talked to said that someone would come next week. She was very rude and acted like I was bothering her by calling.

We had a refrigerator issue and so we submitted a claim over the phone to American Home Shield. Their representatives were nice and their repair companies were professional. AHS has good commitment and I like their service. Anytime something breaks, we call them and they send somebody the next day. They are a reliable business. I'm satisfied with almost everything about Home Shield, and my sister likes to be insured by them as well.

My air conditioner was not cooling properly and when I called American Home Shield to submit a claim, it took a long time, more than 15 minutes, to come on the phone. My interactions with their rep and contractor were good. My AC is now working and it's better than before. However, I have called several times and there's too long of a waiting period on the phone every time. Nonetheless, it was an okay experience.

There was a leak in my bathroom so I talked to a representative of American Home Shield about it and submitted the claim. He was helpful. The contractor who came out was good, quick and explained everything. He was accommodating to the schedule but he had to get some parts and so I'm still waiting for him to bring those. Still, it's a pleasant experience and I'd recommend them to a friend.

There's always been a problem with the people that AHS sends out. When one of my refrigerators kept knocking my breaker off, an electrician was sent and he put a new thing in my breaker box with a steel door in it. I called back and told AHS the problem was never fixed and they tried to get the electrician to come out, but the electrician said he couldn't come out after 3:00. So they sent me another one. The other electrician came out and told me that he couldn't find the problem, but the problem is still going on. If I call back, it will be another $75 so I just deal with it. No one from AHS has called me to see if they could do anything or even responded back. I also had one come out from a plumbing company and he just walked around my house and commented on how nice everything looks. That wasn’t his job. He came to fix my plumbing. I had made up my mind that I was not going to use AHS again after this year is up.

I submitted a claim online to American Home Shield and it was easy. My air conditioner had outside damage and they said they will fix it. However, they won’t cover it so I spent my own money. Their contractor was fine but when I came up to a series of claims and needed them, American Home Shield didn’t cover it.

The hot water heater was done a couple of months ago. Someone from AHS came out here and said he needed a few parts to fix it. But he told us that it couldn't be fixed, which I knew was not true because I had somebody here three months earlier, privately looking at it for me, and he said he couldn't get the parts. We called up the other company about three months later. They came out and the guy had the hot water heater working within 10 minutes. It was up and running. He did say there might be a problem and they were going to take care of it.

We've had several claims with American Home Shield. The contractors they sent have been very good for the most part. Every so often we have had a problem. In the process of selling the house, we had the insurance on my wife discovered that the dishwasher was not working. We’d come back after having done tests about three years. We called them and they checked out on a very timely basis. The tech looked at the dishwasher, observed or identified what was wrong with it, ordered parts, was back about a week later, which was too long than we'd like, but it was still well within what to be expected, and he made the repairs.

Hours on hold and numerous calls and we still have raw sewage in our house, cant use the shower, toilets, sinks. Plumber came out but couldnt use a snake without authorization. They sent it in via computer and 4 hours later NOTHING. We called and after an hour on hold were given horrible customer service and authorization may not be until Monday. No concern that we have raw sewage or that we cant use toilets, showers, etc. Unacceptable. Asked for a supervisor and was told couldnt speak to one. They would call us back within 48 hours.

For starters, this company has the minimum phone staff working, the wait times on hold are 30-40 minutes every time, ONLY TO BE DISCONNECTED WITH NO RETURN PHONE CALL after finally speaking to someone!!! TODAY'S HOLD TIME WAS 2-1/2 HOURS, WITH 3 DISCONNECTIONS. The company works with A/C vendors who DO NOT WORK WEEKENDS (I'm in Florida), seriously?!?! AND, the vendors they DO contract with are NOT local companies, they are usually 50-60 MILES away. There is no expediting of orders if you're stranded, stuck, broken down, etc.

I purchased my condo and a home warranty plan on June 27 2017. I had a home inspection prior to my purchase, and everything worked fine but the inspector said the appliances were past their life span and could go at anytime. I decided to buy a home warranty plan because of this. I called in July because the air conditioning was not working up to par, it was blowing cold air but it just didn't seem strong enough. They sent out their contractor to check it out. I waited two weeks before I called to find out if they were going to repair it. That's when they told me my contract did not start until July 27, even though I had purchased it on June 27. Never did they tell me this. If this was true why did they allow me have a repair man come and fix my AC.

The last claim we had with American Home Shield was for the microwave oven. It’s very easy to submit a claim with them, I just push the buttons on the phone or go online. If I have to speak to a representative, it's a very long wait time. Their reps, however, were always very friendly and most of them were knowledgeable too. AHS called Sears in and they had to order a part. It took a week for the part to come in and then they repaired the microwave oven. The repair guy was perfect and on time. Also, he cleaned up after himself when he finished the job. The oven is working fine since the repair. The warranty with AHS is a good plan. You think it's something repaired for $75, which sometimes it's $75 for them just to walk through the door. But after it, you repair something.

American Home Shield needs a little improvement but overall, it’s a good service. We had an air-conditioning issue where it was blowing air but wasn’t cooling the house. So, I made a claim with AHS. The only real difference in this last one over my previous experience with them was that now we have to pay our co-pay upfront. Their system is incredibly frustrating as far as actually getting a hold of someone. I’m always going to double tap because if I call in and do the automated route, I then have to speak to a representative, to make my payment. I don’t know if I’ve already got a claim in there or if my claim doesn’t start until I actually speak to the representative. That bit is a little confusing.

One of my air conditioning units stopped working and it was just blowing hot air. I submitted a claim online then the technician gave me a call, scheduled the time and came over. The contractor sent by American Home Shield is an improvement from the previous years. The air conditioning unit was nice and cool after the repair and I hope they continue to improve on the vendors that they pick up because we have worked with some not so reputable firms.

I recently had an electrical issue and it was super easy to submit the claim to American Home Shield. I did it online where I put in a couple things they ask, punch it in, select what kind of problem it is and submit it. I didn't even have to know my account number. Then, they text message and email me with the contractor who's coming out and some information. They'd be in contact with me and they'd call, schedule it and text me whenever it's finished asking if I was satisfied or not. The other people they have sent out for issues we've had in the past were ranked really high on Google. But the contractor that recently came out didn't get good reviews on Google and I was concerned. One review was to not let this guy come out if my home warranty company sends him out.

We had a toilet that was running constantly and that will cost a lot of money if you’re continually running water through it. In the inspection, this didn’t show up and everything looked fine. Then I placed a call to American Home Shield and after we did that, my wife noticed some kind of goop around certain parts of and around the bowl itself.

My air conditioner was having some issues and I submitted the claim to AHS over the phone and they were very friendly. Then the contractor and I set the appointment. He arrived, did the repair and made the needed correction. Everything is working perfectly as I need it this time. All in all, American Home Shield provided good service and on time action to resolve the issues at a fair cost.

AHS has been very good in taking care of us when needed. We’ve been here a couple of years and have used them about six times. If there’s been a problem with what’s been repaired, whoever the contractor was, came back and with no charge. Recently, I filed a claim for our air conditioner. The service was fine but it needed two pounds of freon and AHS doesn’t cover freon. So, I had to pay the fee for that as well as for gas which wasn’t covered too. Nevertheless, the contractor was good and the repair was fine. Overall, my experience with AHS has been very good.

My dishwasher was leaking so I called American Home Shield. Submitting the claim was easy and the representative was very helpful and took care of me. The contractor was a pleasant person too. He explained what was wrong and everything went well. Also, I had three or four claims since I got American Home Shield and all of them were good. I tell everybody and even got a couple of people to join up with me. It's the best “product” anybody can ever purchase.

I submitted a claim with American Home Shield on the phone for my air conditioning. It took two or three days before the technician came to look at it. We discussed what was going on and he told me what he was going to do. He had the part with him and took care of the problem. He knew what he was doing and it worked.

It was a fairly routine submitting a claim with American Home Shield. I submitted a claim online regarding a dishwasher and they had somebody come out and look at it. But AHS didn't look to see if they could find parts and decided that they couldn’t. I called AHS and the first person I talked with who was going to help me chose a replacement, didn’t know what she was doing. She didn't know the product that we were dealing with and recommended to me a far inferior product as a replacement. I went out on the internet and found out that it wasn’t a match and called back.

Our most recent claim with American Home Shield was to repair a water line that goes out to the shower. It was easy to submit the claim, and I had a good interaction with their rep and their contractor as well. It was working fine since the repair but it took a long time to get it done because of finding the proper parts or the proper approach to get it fixed. I tried to pay the technician but they didn’t do it that way anymore. I got a bill in the mail last Thursday or Friday and it has been quite a while. They need to let us know if there is a change in procedure and protocol. Anyway, I have recommended them.

My last claim concerning my heating and air was cancelled. I'm in Atlanta where it gets very, very hot and my wife works from home, in the upstairs part of the house and sometimes it gets a little warmer so I called them to be proactive. The AC is still working. However, I have the service. The agencies that they have sent for this garage door and washing machine have done good work. So the most that's going to cost me is the service fee. So why not get the AC looked at? For this claim, I did it online, but typically, I usually would call and get a live person and they will set it up. Their reps have been courteous and they've taken good care of me. In less than 24 hours, someone from the company will call me and set up an appointment.

I needed to have something done to my AC unit. The guy AHS sent out told me what the deal was and how much it was going to cost. I didn’t know that I had to pay $130 for a gallon of Freon and I wish I did. That means I would have to come up with $800 right off the bat and I didn't have that kind of money. So I was not happy with that. I had to call AHS to say that I would go outside and have the problem taken care of. Once the technician was gone, I got a phone call from them saying that I can have my own private person to take care of it and they’ll reimburse me up to so much. It took them four days to call me back. I was already out of AC for about seven days and I had to wait another four days before somebody came. That was too long and I had to take care of the issue myself because it was almost two weeks and I was down with no AC.

We had two air conditioners installed and a problem in our wiring throughout the house was found which could have been very dangerous. It could have caught on fire. So I called AHS and our plan covered it. I submitted a claim online which was easy. I told them my problem and within minutes we had a referral of who was coming out here and it was good. The technicians fixed it and we were very happy. They were great and American Home Shield was good. The internal wiring has been good because they fixed it all. But our air conditioners weren't covered by AHS and band aids were put on them for years. It’s hard to get new plans though so I forget about it.

We had an electrical problem where an outlet basically died. We called in a claim to American Home Shield to have an electrician come in to fix it. It was a very good and easy experience. They’re very courteous and friendly. When the contractor came in, he let me know exactly what the problem was and it only took about five minutes to fix it. He also showed me where everything was in working order before he left.

I usually submit claims on the phone and at times, the American Home Shield people are extremely responsive, but other times they’re very curt and short. One time I called but there was a long wait so I submitted it online and it was pretty much cut and dry. There was a problem with my refrigerator and they sent a company that analyzed it first. The problem turned out to be the compressor and then they went back and ordered the part. About a week later, they sent down somebody else to fix it because the person who analyzed it was a trainee who didn’t know how to fix the product. At another incidence, we had a problem with one of the contractors. He was a know-it-all and tried to toss things that were completely different from what the dishwasher manufacturer and the salespeople told us. There were instructions on the door of the dishwasher about the heating of the water and he read that to me and lied about it.

Kudos to American Home Shield Account Executive Carina ** for going above and beyond the call of duty in response to a dire need for our family! Recently the water heater at the home my wife and I purchased in April went out. With minors and an aging adult - who had only days before returned home from a short hospital stay, any extended period without hot water was an unacceptable scenario.

So it broke again in July, and I'm still out of an AC, which the inside and outside unit comes on, but no cold air. The gas is gone!!! This is what was supposed to be fixed, and AHS keeps trying to get me through the same process, which I don't trust. I asked that this be escalated, and was told someone would be in touch in 24-48 hours.

I pay monthly for my home warranty so when the replace filter indicator on my refrigerator stopped working, I made a service request and paid my $100 service fee. The indicator is essentially a timer that tells you five months after being reset that it's time to go buy a new water filter and then it tells you at six months that you need to replace it. So there is no way for me to ask for a "recall" within American Home Shield's 60 day period to send the technician back out without having to handover another $100. I can understand this policy if the homeowner has a reasonable way of determining that the repair has not been successful. In this case, it is impossible to know for five months and I should not be charged another service call fee. That's part one of my aggravation with AHS.

I have had American Home Shield for the last three years, as well as 2 year previously when I first bought the home. Our AC unit went out on our home on 7/13 and after 2 hours on hold trying to get through I hung up and attempted again the following morning, once again after an hour on hold I had to hang up and go to work. My husband ended up doing an on-line work order and they sent someone out to look at the unit (this is not 3 days without AC in the Florida heat). The guy that came out did a few things to the unit and said that the unit was old and this repair could last 2 days, 2 months or 10 years. Approximately 2 weeks later the unit started not keeping the place cool and would run non stop.

We recently had American Home Shield send us a plumber to repair a leak under our bathroom floor. It was Chesapeake Plumbing & Heating and they were very professional, quick, efficient and courteous. They even did a little bit more than they actually were supposed to do. And so as the other contractors sent by AHS, their quality of work has been fine, cleaned up after themselves. Also, the AHS reps have always been courteous, prompt and right on the spot. Whenever I have to submit a claim I usually try to do it over the phone unless I keep getting their recordings over and over. Then when I get frustrated I just go directly online. As a matter of fact, AHS is better than my homeowner's insurance.

I’m very satisfied with American Home Shield. We’ve had them before and it’s been going satisfactorily since the contractor did the repair. Our most recent claim with AHS was for the jets on the tub. It was easy to submit the claim and their reps were nice, pleasant, and informative. But, they have not completed the work yet.

We have two accounts with American Home Shield and we still have them. Their claims representatives were wonderful on the phone. I loved AHS when we had it in our first house except the fact that when I called them, we ran around trying to get our oven door replaced. The oven technician up in Florence was very nice but it took forever to get it done. Nevertheless, they have been good in everything else. We also got them when we bought the beach house down in Florida but it took 10 weeks in order to get the dishwasher replaced after they sent technicians out here five times. I did not like the dishwasher technician. He was the first one that came up several times, was rude and was using nasty language in front of my grandbabies. My daughter told him that if he can’t stop that, he can just leave. He was frustrated like we were but he shouldn’t talk like that in front of little kids.

I submitted a claim online and over the phone to AHS for my kitchen sink and two of my bathrooms and it was an easy process. The contractor who called me from Hers & His Plumbing was really nice and professional and their technician came out earlier than expected and gave us feedback on how to upkeep things. Everything was finished on one appointment and since the repair everything has been working properly.

I called American Home Shield for a service on my air conditioner. I still have some problems with it so they had to send an electrician out. It's a good experience overall.

We had a leaking dishwasher for a couple of weeks and American Home Shield very prompt in handling our issue. I had most of my interactions with their reps online. The contractor was fine and after the repair, the dishwasher has been working great. My experience with AHS has gotten better over time.

Our house in Florida had an AC issue, so I submitted a claim to American Home Shield. I called on a Friday morning but the first company we are hooked up with wasn’t available until Tuesday. It was two weeks before we moved out and that’s not going to work for an AC in Florida, with two babies. The representative said if that’s not satisfactory, we have to cancel the first order because I already have somebody coming Tuesday. I ended up spending an hour on the phone cancelling the first order and placing the second order. I get that everybody’s AC is breaking in the summer because we are using it nonstop and weekends are weekends, but it was frustrating. I was on hold for 45 minutes and I couldn’t do anything online so I had to call. However, it went perfectly fine. They were able to get somebody that day and the contractor fixed it within an hour. They said it wasn’t a huge issue.

I'm not very happy with AHS at all.They really absolutely suck. My only claim with American Home Shield, I have a crapped out, 29-year old AC unit. Instead of replacing it, all they want to do is throw a Band-Aid on it and they want to put a compressor in. I opt not to use the company that they brought out because I had another company that had come out on my own and looked at it and said, they were totally wrong in their diagnosis and the outside unit need to be completely replaced. And I'm going to take the buyout money because I wouldn't let the people they come out cut my grass, let alone put an air conditioning unit in for me, which there wasn't going to be an air-conditioning unit. All it was going to be was a compressor.

We've had a few claims with American Home Shield and the most recent one was with our washer. I spoke with a representative to submit the claim and they had someone come out and look at it. But the washer could not be fixed, so we bought a new one and they reimbursed us. This was a quick replacement and it was easy because we just submitted the receipt and they sent us a check. But it has been incredibly hard to speak with a representative to submit a claim. Last time, I tried to call AHS at least five times and waited on hold for about an hour and a half. There was also another time when I waited on hold on the phone for a very long time, only to be told by the rep that her computer was down, so she could only send a new claim but I was calling about the status of a current claim, so she said I had to hang up and call back, which was ridiculous after having spent that long on hold.

My recent claim with American Home Shield was very good. A pump went out on my air conditioning unit. I submitted the claim online and it was all automated when they sent someone out. They'd tell you online who is going to call you. Then they randomly find whoever they have a contract with. The heating and cooling company had really good people, and it worked out fine. Their people were very nice. They met with me at lunch and they were on time. They were quick and professional. The first guy found the problem and then the second guy came two days later after they got the part, and he fixed it within an hour. The performance of the air conditioning has been excellent since the repair. I would definitely use that company again and recommend them. This was the only time everything was good. I got lucky and I couldn't be happier.

I’m happy with American Home Shield. My most recent claim with them is for my central air conditioning. Since I lost my log in and never had a chance to redo it, I just called to submit a claim. The people from AHS were professional and courteous. The rep who assisted me was very cool, nice, and quick. The contractors also responded quick when the order was submitted in. The only thing was that when they called me and I wasn’t able to pick up the phone, I tried to call back and the waiting time was extremely long. But the contractors were on time and cleaned up after completing the job. The problem with my central air conditioning has been solved and that was great. When the central air conditioning is not working, it’s disruptive but it's okay now.

We submitted a claim online with American Home Shield because my washing machine had a water leak. The contractor called our home and said it was the rubber. They replaced it and since the repair, the washing machine’s performance is good. Overall, AHS send people who are professional enough to know what they’re doing. They are very good to deal with.

We had an issue with our dishwasher. The problem was on its control panel. It would start up and then it would stop. My husband submitted a claim with American Home Shield over the internet and the contractor they sent was very communicative with us. He was there when he said when he'd be there and if he had a problem, he called to let us know that he was running late or whatever. The repair took a few days. He had to order a new control panel, which took a few days to get in, and then he was back.

Our central air heat was giving us a problem. We called American Home Shield and they sent Southern Comfort which told us the problem was the default wire. They all did the same thing so we called AHS back. Then we had an automatic circuit tell us to wait for 10 minutes. We then waited for 48 minutes on the phone, which was ridiculous. It makes us want to hang up and we're scared to hang up. We thought the wait time would only be ten minutes. Also, we never know when we’re going to get chosen. We feel like we couldn’t leave a contact number, but we just got to hold on.

It was fine submitting a claim to American Home Shield. However, I agreed to take the higher deductible and pay less per month, so that was on me. But next time, I will take the lower deductible because my repairs have been minor things. First was my dish washer and all the guy did was ask me a few questions. He was very nice and polite. He came in and told me he’ll get it working for me in a minute. He put a key in it, turned it and it came on. But I had to call him back again because it's not working. And this service man who was totally different told me that I have a very low-power garbage disposal. He’s very honest. The garbage disposal is for minor stuff and nothing heavy so that’s okay. He said it's not working properly and he would check if they can get me another one. And so, they agreed to give me another garbage disposal for the cost of this one, which was $60. But I wanted a higher powered one, so I had to pay the extra, which was fine.

My most recent claim was the one with the bathroom toilet and the experience with American Home Shield has been great. But unfortunately, the technician they have assigned is horrible. It's probably the worst experience I've had and I'm still going through that. In the month of March, they submitted a request for a service for a part of the master bathroom toilet which is very important for us. The technician came in and he said the flap for the toilet bowl was not right so he changed the flap.

I requested a home warranty repair on our garage. When the repairman came out, he called the company and was told American Home Shield does not cover that cost, however, American Home Shield charge us $125.00 to make that call. We ended up paying the company that responded $400.00 to repair the issue. So, at the end, we paid $525.00 since AHS still charged the $125.00 to make that call. That was an expensive call!!!! Calling AHS was to no avail. Basically I was told its cost of $125.00 for them make the call to a company which charged us $400.00 --- actually to be correct, their charge was $399.90. I feel we got screwed by AHS. We should have received some relief since we had to pay for the repair.

My first experience with AHS was excellent but my second experience was not. I had a pipe burst in the basement so I called to submit a claim and the rep I spoke to was very polite and helpful. AHS sent a plumber who's very polite but he told me that the pipe wasn’t covered so I asked why AHS didn’t tell me that. He said that it's because I ordered it online, but I never submitted online because that creates confusion. AHS lied to him and I had it repaired out of pocket. AHS has been responsive and my experience with them has been good except for that incident.

We called about our washer defect on June, 2017. On June 28th a technician was sent to our home. The technician ordered the parts, then came back to fix the washer. It did not work still. So we placed another call. A technician was sent again. The technician told us that there is nothing he could do with the washer. So, we did not have access to a working washer. We reported the problem on July 27, 2017. We called nearly everyday since then. The wait time was averaging between 50 minutes to 70 minutes. Once you got hold to an associate, they kept telling you the same thing. They claimed that they need a diagnostic from the technician.

American Home Shield is horrible to deal with. They were happy to take my money when I purchased the policy, but two months ago my microwave died and they are making excuses to avoid replacing it. When we reported the problem they sent out a contractor who took several days to come out. He ordered a new fuse (which took a week), then came out and replaced it (we were charged for the service call). The microwave worked... for a few weeks. We called again and they sent the contractor out again (again, we had to wait several days with a dead microwave for anyone to come). When the contractor finally got here he looked at the microwave then called American Home Shield and told them that the 13 year old microwave needed to be replaced, but they instructed him to put in another fuse (as if that would help). It took several days to order it and several more for him to come put it in. Again it worked... for a few days.

My experiences with American Home Shield were very nice, but I wouldn’t recommend them for any kind of plumbing problem. At first, I had no hot water and AHS sent out two men. They said I needed a new water heater so I had to buy a brand-new one. Then, I had a problem again and they came back. They said I needed some parts so they put some parts in and I got hot water for a while. I didn’t have it for over a week and the plumbers said the repair wasn't part of their job and that if I wanted them to fix it, it would be over $300. I didn't understand any of it, then I talked to my son and he took it from there so I have hot water now.

The compressor or the condenser on my AC unit went out, so I submitted a claim to American Home Shield online. It was easy, and they emailed me within 30 minutes. The service contractor was very good too. They were thorough and even gave us options. Everything was great.

I had an issue with plumbing so I called American Home Shield's number but I was on hold for 40 minutes. Nobody answered their phone and I couldn't talk to anybody, so I put a request in their website. They said the company would text me, but they didn't want to deal with me and they wouldn't come out until Tuesday which was six days after the fact. It got to the point where I was going to cancel my registration. Also, I had a hot tub that should be covered years ago but I found out it wasn’t. They came out four months ago and said “Sorry, we don’t cover it” so they charged me $75 on top of my $75 a month.

My claim with American Home Shield went real well. The rep was helpful and the contractor was real good. I like the way they got the whole service set up. I know that I can get online and put in for services without staying on the line and waiting for somebody to answer my calls. And they get back to me at a real reasonable time. I don't have to wait two or three days before somebody calls me back about my claim.

Submitting claims with American Home Shield is really easy. We've had coverage with them for years and we've never really had any problems. We recently had a leak in the bathroom and AHS wants us to pay them instead of the contractor that comes out so we've been calling to make the appointments rather than doing it over the internet. They have a credit card on file. The contractor came out on the same day and my husband showed him what we thought the problem was. The leak was behind the mirror that was on a little recess wall. He had to cut a piece out of there and my husband told him to leave the mess because it wasn't anything he could really do anyway but he didn't make a big mess. The issue has been fine since then. Everybody was professional, courteous and interested in getting our problem fixed.

Homeshield resolved my issue and I am please with how they handled the situation.

I'm very glad I have American Home Shield. They're reliable, competent and comforting. I'm a widow now so whenever I have a concern, it's very convenient to be able to just call one person and they'd send out people who are reputable. When I submitted a claim regarding an air conditioning, they were prompt about calling me and letting me know when they were setting up the appointment. It's been good with the AHS' representative too but I had to wait so long, over 30 minutes, to submit my claim, maybe because it's summer and a lot of people have air conditioning issues.

AHS was sold with the house I got. When I had a leak in the air conditioning and water was all over my wood floor, the contractor from Comfort something came out quickly the next day. He told me it was the condensation pan that was cracked which was not anybody's fault, but it's not covered. I asked him to give me a price on it and in the meantime, I also had a problem with the thermostat which the contractor said needed to be replaced. He would get me another one and a price on it. That was three weeks ago. I called the company and nobody answered the phone left messages so I had the AC fixed. Also, every time I called AHS, I was on the phone for 50 minutes. The last time I called, I was on the phone for an hour and 10 minutes. They told me to hold and that they'd transfer me to somebody else. They transferred me to Comfort and I was livid they did that. I tried to call a supervisor and they just kept me on hold. It was the absolute worst.

My air-conditioner was clogged up. I called AHS to submit a claim and the rep I spoke to was very concerned and very efficient about getting someone. I have requested that the same company, Ecco Tec Services, that put the unit in return to fix it so she made sure that the same people came and took care of the problem. I was satisfied with their response and getting someone here quickly to resolve the problem. Once the contractor came back, I was able to schedule and do the things I had scheduled for that day so, I’m pleased with that. The contractor knew what was going on and it didn’t take him that long to unclog the line. I’m satisfied with the repair and I haven’t had problems anymore. AHS has been very professional, efficient and they listen to what my problem is. I’m pleased with them and I will continue to be their customer.

Our air conditioner stopped and it was scorching hot. We were sleeping in somebody's house because it was too hot inside our house. My wife is diabetic and she couldn't stand the heat. We called AHS and a guy came out. He fixed the air conditioner but it was only for a day and then it went out again. I figured maybe it was just the heat. It was after about 15 days when we couldn't take it anymore. I called AHS back and they sent another crew in. The guy was so knowledgeable and professional. He checked to see if the freon was good and went upstairs in the attic. He found whatever the problem was and fixed it. My house is cool now. It didn't get cool until the next day because the house was so hot, but the next morning, we felt the house getting cool. It's still a little bit hot during the course of the day, but it's better than what we got when we first started out where my kids couldn't come because they couldn't stand heat.