American Home Shield Reviews

I filed a claim over the phone to American Home Shield for our clothes dryer. Their representative was knowledgeable this time. The contractor was great and didn't stay long but she said she would have to order a new part and would be back about a week when it was shipped to our house. She came back and installed and my clothes dryer has since been working fine. I’ve had some problems with AHS in the past but they end up fixing everything.

I've had American Home Shield for 14 years and the person that helped me get started was excellent. They followed up when I needed an issue addressed or taken care of. Overall, I've been happy with their service except for the problem with the plumbing. I placed a call for a plumber and I'm given the runaround, nobody is showing up at all. It's been three months now.

The refrigerator stopped getting cold so I submitted a claim to AHS online, which was easy to do. The repair guy called a couple of hours later after I put my claim and he came out the next day. He looked at the refrigerator, assessed the problem, and told me what he was going to do. I'm still in the process because it hasn’t been fixed yet. We're waiting on two parts that he ordered to come in. He came out last Friday and said that it would take a couple of days. He temporarily got the refrigerator working and told me he would call me yesterday, but he did not. The parts were supposed to be in yesterday but I haven't heard from him yet. But so far, the experience has been fine. I'm not going to give them the fit because it hadn't been that long now. Maybe they didn’t come in yesterday and come in today, or maybe they're going to call me tomorrow. If he would not call me by Monday, then we'll start getting a little worried.

Just today, I submitted a claim online to American Home Shield for a faulty wire that’s hooked up to my oven. Everything went smoothly. But the first claim was absolutely horrible. We purchased an older home about a month ago and had a two-year home warranty. Trying to get resolution, we waited on the phone for an hour every time we called. It had me wondering that if the coverage was actually a sham and if it was worth the money. And they could care less about customer service. Some of the women that I spoke with were absolutely horrible, they acted like they hated people.

I had an AC situation and submitting the claim to American Home Shield was pretty easy. I called the phone number there and it took me to a bunch of prompts that were quick. There weren't tons of numbers. You just got to talk in plain English and tell them what your problem was and then they take you out where you needed to go. At the end of it, I was told that a contractor would be calling within 24 hours. I’ve had two contractors out here for the AC and they’re all good guys. Since then, our AC’s been running well again.

I had a problem with my air conditioner. The service people came out, looked at it, said that the outside condensing unit needed to be replaced, and they have to contact American Home Shield to let them know. They suggested we do the "buy out" where AHS would pay a certain amount towards the unit. I talked to American Home Shield two or three times. They said that we needed to talk to the people at the vendors. I told them nobody was there. They've got the information. They came out even the second time to look at it to be sure they had the full information on what type it was. I even called them once to see if I could browse them up a little bit. I was on hold and the lady came back on the line a good bit later and said, "I haven't gotten anything yet but just hang on because we're going to get in touch with them today." But that's the last I've heard of it and that's when I wrote the whole thing off.

We were leaking underneath the sinks and I didn’t know if it was the actual sink, the disposal or the connection, so I called American Home Shield. My husband wasn’t answering the door when the contractor came so I told the guy to use the garage door. Within five minutes, the leak was fixed and he just had to lock the door when he left. It cost me $100 for a $5 job, but the gentleman that came was wonderful.

I've had a very good experience submitting a claim for my dishwasher and my dryer. The contractor that came was very good and both the dishwasher and dryer are now working good. On the other hand, I got a phone call telling me that because it was maintenance, it wasn’t covered, but they covered it. The whole purpose to me in buying American Home Shield as a new home buyer was for protection. I have no control of whether or not the previous owner maintained it or not. I don't know why that even was an issue. Other than that, as a realtor, I recommended their service a few times. It's worth the investment.

I was having some issues with my air conditioner and it wasn’t turning off for some reason. The outside unit would turn off, but the inside would not. Also, the fan's set on, but it was constantly cold and freezing. So I called AHS up, did the claim online and paid the copay. It’s awesome that I could just click, click, click, click, click when I'm on the computer, put the claim and it’s done, instead of having to call them since I'm constantly busy because I'm a firefighter and also prefer not to speak to people very often and the only interaction I had with them was getting set up. Then the guy called me the same day, made an appointment and came out also the next day then fixed it within the hour. He told me exactly what was wrong, showed me the part he replaced and he was real nice. The air conditioner has been perfect since then and working like a charm.

We had a spa pump problem and American Home Shield sent a very inexperienced plumber out. Actually, I doubt that he was a plumber. He was probably a repair man. It turned out that it was the pump that tripped the outlet and a reset is easily done on the wall. But when this young man saw the switch on the wall that you can reset for the saw pump, he ignored it and told us that the switch was broken and that the pump caused the switch to conk out. And when he realized it was only tripped on the wall and could easily be corrected, he didn’t admit his mistake.

We've had several claims with American Home Shield because we've had them for years and everything in our house is older. We're kind of disenchanted with them and we have thought seriously about going to another company if we could, but all warranty companies are probably the same. When we had some problems with our washer and dryer, they came, fixed them and we didn’t have to pay anything after that. But when we got the air conditioning fixed the first time, the tech said he had to replace the concrete underneath of it and he had to do that extra. When we had someone else come in and look at it, he said that none of that was needed to be done and everything was fine on that area.

I filed a claim over the phone for my AC and it was easy. Talking to customer service went well and then the contractor came and looked at it. He diagnosed it really quick and had the parts on-hand. The AC worked great since the repair.

My recent claim with American Home Shield was for my AC unit. The first contractor that was sent out was horrible and not customer friendly at all. I couldn't even contact them. The second guy that came out was at my request because I wanted somebody else. He was an excellent, professional, thorough, open and honest guy. The performance has been fine since the repair with no follow up required but someone came out two times as courtesy to make sure that everything was in working order. However, they're not completely honest when it comes to their program and what is offered. They say it's a repair or replace and that's the bottom-line but that's really not how it works. In over the years, it would have been even more expensive to repair it than to just replace it. They didn't do that. It costs more to do what I want to do. I pay these people a monthly fee to do that and they are not doing it. Overall, I'm dissatisfied with my experience with AHS.

I had an over-the-range microwave that stopped working. I called American Home Shield and the representative who filed my claims got everything quickly and provided the order form. AHS had a contractor out within two days and he fixed it on the same day that he came. He was an excellent contractor. He has been sent before when my microwave has gone out two or three times and he fixed it every time. The vendors that AHS sent are good, polite, and professional. Plus they have an adequate customer service. I would always stick with AHS.

I had an AC go out and fortunately I purchased a home warranty for them. The first company they called messed around and left me without heating and air but finally, after a week and not hearing from that company, I called American Home Shield and they got a different company on the same day and it was all taken care of. He was great and had everything done in two hours. I submitted the claim online. The website is very easy to use even when setting up my payment information. Everything’s been good and the customer service people are really helpful.

Over the phone, I put in a claim on my air conditioning with American Home Shield. A month ago, they had a company, Air Flow, come and my AC problem still hasn’t been resolved. There’s an issue with the AC coil. They’re trying to either locate one or have one made. I live in Florida. I’ve called a couple of times and AHS followed up with Air Flow, who is supposedly going to try to resolve the situation, but I’m getting frustrated because it’s been over a month now. With my previous encounter with AHS, everything has been great though. AHS is a good resource regarding your home in general for the amount of money that you pay.

There was a leak in my bathroom so I talked to a representative of American Home Shield about it and submitted the claim. He was helpful. The contractor who came out was good, quick and explained everything. He was accommodating to the schedule but he had to get some parts and so I'm still waiting for him to bring those. Still, it's a pleasant experience and I'd recommend them to a friend.

I submitted a claim online to American Home Shield and it was easy. My air conditioner had outside damage and they said they will fix it. However, they won’t cover it so I spent my own money. Their contractor was fine but when I came up to a series of claims and needed them, American Home Shield didn’t cover it.

We had a refrigerator issue and so we submitted a claim over the phone to American Home Shield. Their representatives were nice and their repair companies were professional. AHS has good commitment and I like their service. Anytime something breaks, we call them and they send somebody the next day. They are a reliable business. I'm satisfied with almost everything about Home Shield, and my sister likes to be insured by them as well.

There's always been a problem with the people that AHS sends out. When one of my refrigerators kept knocking my breaker off, an electrician was sent and he put a new thing in my breaker box with a steel door in it. I called back and told AHS the problem was never fixed and they tried to get the electrician to come out, but the electrician said he couldn't come out after 3:00. So they sent me another one. The other electrician came out and told me that he couldn't find the problem, but the problem is still going on. If I call back, it will be another $75 so I just deal with it. No one from AHS has called me to see if they could do anything or even responded back. I also had one come out from a plumbing company and he just walked around my house and commented on how nice everything looks. That wasn’t his job. He came to fix my plumbing. I had made up my mind that I was not going to use AHS again after this year is up.

Submitting a claim with American Home Shield has been easy. I just get online and use the website usually. I've also been really pleased with the response time and results. Contractors have been great as well except for one plumbing contractor who I asked AHS not to send back next time. He was supposed to come back and finish up after our walls were dried out from a pipe that burst but he didn’t. Whenever I call him, the officer said that the claim had been closed and they wouldn’t be able to send him out. AHS then just sent out a new plumber and he was great. I love having AHS’ service and I have recommended them. Signing up with them is one of the best decisions we've ever made.

My air conditioner was not cooling properly and when I called American Home Shield to submit a claim, it took a long time, more than 15 minutes, to come on the phone. My interactions with their rep and contractor were good. My AC is now working and it's better than before. However, I have called several times and there's too long of a waiting period on the phone every time. Nonetheless, it was an okay experience.

The hot water heater was done a couple of months ago. Someone from AHS came out here and said he needed a few parts to fix it. But he told us that it couldn't be fixed, which I knew was not true because I had somebody here three months earlier, privately looking at it for me, and he said he couldn't get the parts. We called up the other company about three months later. They came out and the guy had the hot water heater working within 10 minutes. It was up and running. He did say there might be a problem and they were going to take care of it.

We've had several claims with American Home Shield. The contractors they sent have been very good for the most part. Every so often we have had a problem. In the process of selling the house, we had the insurance on my wife discovered that the dishwasher was not working. We’d come back after having done tests about three years. We called them and they checked out on a very timely basis. The tech looked at the dishwasher, observed or identified what was wrong with it, ordered parts, was back about a week later, which was too long than we'd like, but it was still well within what to be expected, and he made the repairs.

I put in a claim last week for my dryer and they haven't come back up yet. It's the second time I'm getting the same dryer fixed for the same issue and I'm starting to get a little frustrated. I need my dryer because I have four year old twins and a 16 month old baby. I submitted the claim online and I got a response within 48 hours. The first time the contractor came, he was in and out because my dryer only has a small issue and he just used a heating coil. I haven't heard from him since then. I called them and the one I talked to said that someone would come next week. She was very rude and acted like I was bothering her by calling.

Hours on hold and numerous calls and we still have raw sewage in our house, cant use the shower, toilets, sinks. Plumber came out but couldnt use a snake without authorization. They sent it in via computer and 4 hours later NOTHING. We called and after an hour on hold were given horrible customer service and authorization may not be until Monday. No concern that we have raw sewage or that we cant use toilets, showers, etc. Unacceptable. Asked for a supervisor and was told couldnt speak to one. They would call us back within 48 hours.

For starters, this company has the minimum phone staff working, the wait times on hold are 30-40 minutes every time, ONLY TO BE DISCONNECTED WITH NO RETURN PHONE CALL after finally speaking to someone!!! TODAY'S HOLD TIME WAS 2-1/2 HOURS, WITH 3 DISCONNECTIONS. The company works with A/C vendors who DO NOT WORK WEEKENDS (I'm in Florida), seriously?!?! AND, the vendors they DO contract with are NOT local companies, they are usually 50-60 MILES away. There is no expediting of orders if you're stranded, stuck, broken down, etc.

I purchased my condo and a home warranty plan on June 27 2017. I had a home inspection prior to my purchase, and everything worked fine but the inspector said the appliances were past their life span and could go at anytime. I decided to buy a home warranty plan because of this. I called in July because the air conditioning was not working up to par, it was blowing cold air but it just didn't seem strong enough. They sent out their contractor to check it out. I waited two weeks before I called to find out if they were going to repair it. That's when they told me my contract did not start until July 27, even though I had purchased it on June 27. Never did they tell me this. If this was true why did they allow me have a repair man come and fix my AC.

The last claim we had with American Home Shield was for the microwave oven. It’s very easy to submit a claim with them, I just push the buttons on the phone or go online. If I have to speak to a representative, it's a very long wait time. Their reps, however, were always very friendly and most of them were knowledgeable too. AHS called Sears in and they had to order a part. It took a week for the part to come in and then they repaired the microwave oven. The repair guy was perfect and on time. Also, he cleaned up after himself when he finished the job. The oven is working fine since the repair. The warranty with AHS is a good plan. You think it's something repaired for $75, which sometimes it's $75 for them just to walk through the door. But after it, you repair something.

I submitted a claim with American Home Shield on the phone for my air conditioning. It took two or three days before the technician came to look at it. We discussed what was going on and he told me what he was going to do. He had the part with him and took care of the problem. He knew what he was doing and it worked.

I recently had an electrical issue and it was super easy to submit the claim to American Home Shield. I did it online where I put in a couple things they ask, punch it in, select what kind of problem it is and submit it. I didn't even have to know my account number. Then, they text message and email me with the contractor who's coming out and some information. They'd be in contact with me and they'd call, schedule it and text me whenever it's finished asking if I was satisfied or not. The other people they have sent out for issues we've had in the past were ranked really high on Google. But the contractor that recently came out didn't get good reviews on Google and I was concerned. One review was to not let this guy come out if my home warranty company sends him out.

AHS has been very good in taking care of us when needed. We’ve been here a couple of years and have used them about six times. If there’s been a problem with what’s been repaired, whoever the contractor was, came back and with no charge. Recently, I filed a claim for our air conditioner. The service was fine but it needed two pounds of freon and AHS doesn’t cover freon. So, I had to pay the fee for that as well as for gas which wasn’t covered too. Nevertheless, the contractor was good and the repair was fine. Overall, my experience with AHS has been very good.

American Home Shield needs a little improvement but overall, it’s a good service. We had an air-conditioning issue where it was blowing air but wasn’t cooling the house. So, I made a claim with AHS. The only real difference in this last one over my previous experience with them was that now we have to pay our co-pay upfront. Their system is incredibly frustrating as far as actually getting a hold of someone. I’m always going to double tap because if I call in and do the automated route, I then have to speak to a representative, to make my payment. I don’t know if I’ve already got a claim in there or if my claim doesn’t start until I actually speak to the representative. That bit is a little confusing.

My dishwasher was leaking so I called American Home Shield. Submitting the claim was easy and the representative was very helpful and took care of me. The contractor was a pleasant person too. He explained what was wrong and everything went well. Also, I had three or four claims since I got American Home Shield and all of them were good. I tell everybody and even got a couple of people to join up with me. It's the best “product” anybody can ever purchase.

We had a toilet that was running constantly and that will cost a lot of money if you’re continually running water through it. In the inspection, this didn’t show up and everything looked fine. Then I placed a call to American Home Shield and after we did that, my wife noticed some kind of goop around certain parts of and around the bowl itself.

One of my air conditioning units stopped working and it was just blowing hot air. I submitted a claim online then the technician gave me a call, scheduled the time and came over. The contractor sent by American Home Shield is an improvement from the previous years. The air conditioning unit was nice and cool after the repair and I hope they continue to improve on the vendors that they pick up because we have worked with some not so reputable firms.

My air conditioner was having some issues and I submitted the claim to AHS over the phone and they were very friendly. Then the contractor and I set the appointment. He arrived, did the repair and made the needed correction. Everything is working perfectly as I need it this time. All in all, American Home Shield provided good service and on time action to resolve the issues at a fair cost.

My last claim concerning my heating and air was cancelled. I'm in Atlanta where it gets very, very hot and my wife works from home, in the upstairs part of the house and sometimes it gets a little warmer so I called them to be proactive. The AC is still working. However, I have the service. The agencies that they have sent for this garage door and washing machine have done good work. So the most that's going to cost me is the service fee. So why not get the AC looked at? For this claim, I did it online, but typically, I usually would call and get a live person and they will set it up. Their reps have been courteous and they've taken good care of me. In less than 24 hours, someone from the company will call me and set up an appointment.

We had two air conditioners installed and a problem in our wiring throughout the house was found which could have been very dangerous. It could have caught on fire. So I called AHS and our plan covered it. I submitted a claim online which was easy. I told them my problem and within minutes we had a referral of who was coming out here and it was good. The technicians fixed it and we were very happy. They were great and American Home Shield was good. The internal wiring has been good because they fixed it all. But our air conditioners weren't covered by AHS and band aids were put on them for years. It’s hard to get new plans though so I forget about it.

I usually submit claims on the phone and at times, the American Home Shield people are extremely responsive, but other times they’re very curt and short. One time I called but there was a long wait so I submitted it online and it was pretty much cut and dry. There was a problem with my refrigerator and they sent a company that analyzed it first. The problem turned out to be the compressor and then they went back and ordered the part. About a week later, they sent down somebody else to fix it because the person who analyzed it was a trainee who didn’t know how to fix the product. At another incidence, we had a problem with one of the contractors. He was a know-it-all and tried to toss things that were completely different from what the dishwasher manufacturer and the salespeople told us. There were instructions on the door of the dishwasher about the heating of the water and he read that to me and lied about it.

We had an electrical problem where an outlet basically died. We called in a claim to American Home Shield to have an electrician come in to fix it. It was a very good and easy experience. They’re very courteous and friendly. When the contractor came in, he let me know exactly what the problem was and it only took about five minutes to fix it. He also showed me where everything was in working order before he left.

Our most recent claim with American Home Shield was to repair a water line that goes out to the shower. It was easy to submit the claim, and I had a good interaction with their rep and their contractor as well. It was working fine since the repair but it took a long time to get it done because of finding the proper parts or the proper approach to get it fixed. I tried to pay the technician but they didn’t do it that way anymore. I got a bill in the mail last Thursday or Friday and it has been quite a while. They need to let us know if there is a change in procedure and protocol. Anyway, I have recommended them.

It was a fairly routine submitting a claim with American Home Shield. I submitted a claim online regarding a dishwasher and they had somebody come out and look at it. But AHS didn't look to see if they could find parts and decided that they couldn’t. I called AHS and the first person I talked with who was going to help me chose a replacement, didn’t know what she was doing. She didn't know the product that we were dealing with and recommended to me a far inferior product as a replacement. I went out on the internet and found out that it wasn’t a match and called back.

I needed to have something done to my AC unit. The guy AHS sent out told me what the deal was and how much it was going to cost. I didn’t know that I had to pay $130 for a gallon of Freon and I wish I did. That means I would have to come up with $800 right off the bat and I didn't have that kind of money. So I was not happy with that. I had to call AHS to say that I would go outside and have the problem taken care of. Once the technician was gone, I got a phone call from them saying that I can have my own private person to take care of it and they’ll reimburse me up to so much. It took them four days to call me back. I was already out of AC for about seven days and I had to wait another four days before somebody came. That was too long and I had to take care of the issue myself because it was almost two weeks and I was down with no AC.

Kudos to American Home Shield Account Executive Carina ** for going above and beyond the call of duty in response to a dire need for our family! Recently the water heater at the home my wife and I purchased in April went out. With minors and an aging adult - who had only days before returned home from a short hospital stay, any extended period without hot water was an unacceptable scenario.

So it broke again in July, and I'm still out of an AC, which the inside and outside unit comes on, but no cold air. The gas is gone!!! This is what was supposed to be fixed, and AHS keeps trying to get me through the same process, which I don't trust. I asked that this be escalated, and was told someone would be in touch in 24-48 hours.

I pay monthly for my home warranty so when the replace filter indicator on my refrigerator stopped working, I made a service request and paid my $100 service fee. The indicator is essentially a timer that tells you five months after being reset that it's time to go buy a new water filter and then it tells you at six months that you need to replace it. So there is no way for me to ask for a "recall" within American Home Shield's 60 day period to send the technician back out without having to handover another $100. I can understand this policy if the homeowner has a reasonable way of determining that the repair has not been successful. In this case, it is impossible to know for five months and I should not be charged another service call fee. That's part one of my aggravation with AHS.

I have had American Home Shield for the last three years, as well as 2 year previously when I first bought the home. Our AC unit went out on our home on 7/13 and after 2 hours on hold trying to get through I hung up and attempted again the following morning, once again after an hour on hold I had to hang up and go to work. My husband ended up doing an on-line work order and they sent someone out to look at the unit (this is not 3 days without AC in the Florida heat). The guy that came out did a few things to the unit and said that the unit was old and this repair could last 2 days, 2 months or 10 years. Approximately 2 weeks later the unit started not keeping the place cool and would run non stop.

I submitted a claim online and over the phone to AHS for my kitchen sink and two of my bathrooms and it was an easy process. The contractor who called me from Hers & His Plumbing was really nice and professional and their technician came out earlier than expected and gave us feedback on how to upkeep things. Everything was finished on one appointment and since the repair everything has been working properly.

We recently had American Home Shield send us a plumber to repair a leak under our bathroom floor. It was Chesapeake Plumbing & Heating and they were very professional, quick, efficient and courteous. They even did a little bit more than they actually were supposed to do. And so as the other contractors sent by AHS, their quality of work has been fine, cleaned up after themselves. Also, the AHS reps have always been courteous, prompt and right on the spot. Whenever I have to submit a claim I usually try to do it over the phone unless I keep getting their recordings over and over. Then when I get frustrated I just go directly online. As a matter of fact, AHS is better than my homeowner's insurance.

We have two accounts with American Home Shield and we still have them. Their claims representatives were wonderful on the phone. I loved AHS when we had it in our first house except the fact that when I called them, we ran around trying to get our oven door replaced. The oven technician up in Florence was very nice but it took forever to get it done. Nevertheless, they have been good in everything else. We also got them when we bought the beach house down in Florida but it took 10 weeks in order to get the dishwasher replaced after they sent technicians out here five times. I did not like the dishwasher technician. He was the first one that came up several times, was rude and was using nasty language in front of my grandbabies. My daughter told him that if he can’t stop that, he can just leave. He was frustrated like we were but he shouldn’t talk like that in front of little kids.

I called American Home Shield for a service on my air conditioner. I still have some problems with it so they had to send an electrician out. It's a good experience overall.

We had a leaking dishwasher for a couple of weeks and American Home Shield very prompt in handling our issue. I had most of my interactions with their reps online. The contractor was fine and after the repair, the dishwasher has been working great. My experience with AHS has gotten better over time.

I’m very satisfied with American Home Shield. We’ve had them before and it’s been going satisfactorily since the contractor did the repair. Our most recent claim with AHS was for the jets on the tub. It was easy to submit the claim and their reps were nice, pleasant, and informative. But, they have not completed the work yet.

I'm not very happy with AHS at all.They really absolutely suck. My only claim with American Home Shield, I have a crapped out, 29-year old AC unit. Instead of replacing it, all they want to do is throw a Band-Aid on it and they want to put a compressor in. I opt not to use the company that they brought out because I had another company that had come out on my own and looked at it and said, they were totally wrong in their diagnosis and the outside unit need to be completely replaced. And I'm going to take the buyout money because I wouldn't let the people they come out cut my grass, let alone put an air conditioning unit in for me, which there wasn't going to be an air-conditioning unit. All it was going to be was a compressor.

I’m happy with American Home Shield. My most recent claim with them is for my central air conditioning. Since I lost my log in and never had a chance to redo it, I just called to submit a claim. The people from AHS were professional and courteous. The rep who assisted me was very cool, nice, and quick. The contractors also responded quick when the order was submitted in. The only thing was that when they called me and I wasn’t able to pick up the phone, I tried to call back and the waiting time was extremely long. But the contractors were on time and cleaned up after completing the job. The problem with my central air conditioning has been solved and that was great. When the central air conditioning is not working, it’s disruptive but it's okay now.

We've had a few claims with American Home Shield and the most recent one was with our washer. I spoke with a representative to submit the claim and they had someone come out and look at it. But the washer could not be fixed, so we bought a new one and they reimbursed us. This was a quick replacement and it was easy because we just submitted the receipt and they sent us a check. But it has been incredibly hard to speak with a representative to submit a claim. Last time, I tried to call AHS at least five times and waited on hold for about an hour and a half. There was also another time when I waited on hold on the phone for a very long time, only to be told by the rep that her computer was down, so she could only send a new claim but I was calling about the status of a current claim, so she said I had to hang up and call back, which was ridiculous after having spent that long on hold.

Our central air heat was giving us a problem. We called American Home Shield and they sent Southern Comfort which told us the problem was the default wire. They all did the same thing so we called AHS back. Then we had an automatic circuit tell us to wait for 10 minutes. We then waited for 48 minutes on the phone, which was ridiculous. It makes us want to hang up and we're scared to hang up. We thought the wait time would only be ten minutes. Also, we never know when we’re going to get chosen. We feel like we couldn’t leave a contact number, but we just got to hold on.

It was fine submitting a claim to American Home Shield. However, I agreed to take the higher deductible and pay less per month, so that was on me. But next time, I will take the lower deductible because my repairs have been minor things. First was my dish washer and all the guy did was ask me a few questions. He was very nice and polite. He came in and told me he’ll get it working for me in a minute. He put a key in it, turned it and it came on. But I had to call him back again because it's not working. And this service man who was totally different told me that I have a very low-power garbage disposal. He’s very honest. The garbage disposal is for minor stuff and nothing heavy so that’s okay. He said it's not working properly and he would check if they can get me another one. And so, they agreed to give me another garbage disposal for the cost of this one, which was $60. But I wanted a higher powered one, so I had to pay the extra, which was fine.

Our house in Florida had an AC issue, so I submitted a claim to American Home Shield. I called on a Friday morning but the first company we are hooked up with wasn’t available until Tuesday. It was two weeks before we moved out and that’s not going to work for an AC in Florida, with two babies. The representative said if that’s not satisfactory, we have to cancel the first order because I already have somebody coming Tuesday. I ended up spending an hour on the phone cancelling the first order and placing the second order. I get that everybody’s AC is breaking in the summer because we are using it nonstop and weekends are weekends, but it was frustrating. I was on hold for 45 minutes and I couldn’t do anything online so I had to call. However, it went perfectly fine. They were able to get somebody that day and the contractor fixed it within an hour. They said it wasn’t a huge issue.

My most recent claim was the one with the bathroom toilet and the experience with American Home Shield has been great. But unfortunately, the technician they have assigned is horrible. It's probably the worst experience I've had and I'm still going through that. In the month of March, they submitted a request for a service for a part of the master bathroom toilet which is very important for us. The technician came in and he said the flap for the toilet bowl was not right so he changed the flap.

We submitted a claim online with American Home Shield because my washing machine had a water leak. The contractor called our home and said it was the rubber. They replaced it and since the repair, the washing machine’s performance is good. Overall, AHS send people who are professional enough to know what they’re doing. They are very good to deal with.

My recent claim with American Home Shield was very good. A pump went out on my air conditioning unit. I submitted the claim online and it was all automated when they sent someone out. They'd tell you online who is going to call you. Then they randomly find whoever they have a contract with. The heating and cooling company had really good people, and it worked out fine. Their people were very nice. They met with me at lunch and they were on time. They were quick and professional. The first guy found the problem and then the second guy came two days later after they got the part, and he fixed it within an hour. The performance of the air conditioning has been excellent since the repair. I would definitely use that company again and recommend them. This was the only time everything was good. I got lucky and I couldn't be happier.

We had an issue with our dishwasher. The problem was on its control panel. It would start up and then it would stop. My husband submitted a claim with American Home Shield over the internet and the contractor they sent was very communicative with us. He was there when he said when he'd be there and if he had a problem, he called to let us know that he was running late or whatever. The repair took a few days. He had to order a new control panel, which took a few days to get in, and then he was back.

I requested a home warranty repair on our garage. When the repairman came out, he called the company and was told American Home Shield does not cover that cost, however, American Home Shield charge us $125.00 to make that call. We ended up paying the company that responded $400.00 to repair the issue. So, at the end, we paid $525.00 since AHS still charged the $125.00 to make that call. That was an expensive call!!!! Calling AHS was to no avail. Basically I was told its cost of $125.00 for them make the call to a company which charged us $400.00 --- actually to be correct, their charge was $399.90. I feel we got screwed by AHS. We should have received some relief since we had to pay for the repair.

My first experience with AHS was excellent but my second experience was not. I had a pipe burst in the basement so I called to submit a claim and the rep I spoke to was very polite and helpful. AHS sent a plumber who's very polite but he told me that the pipe wasn’t covered so I asked why AHS didn’t tell me that. He said that it's because I ordered it online, but I never submitted online because that creates confusion. AHS lied to him and I had it repaired out of pocket. AHS has been responsive and my experience with them has been good except for that incident.

We called about our washer defect on June, 2017. On June 28th a technician was sent to our home. The technician ordered the parts, then came back to fix the washer. It did not work still. So we placed another call. A technician was sent again. The technician told us that there is nothing he could do with the washer. So, we did not have access to a working washer. We reported the problem on July 27, 2017. We called nearly everyday since then. The wait time was averaging between 50 minutes to 70 minutes. Once you got hold to an associate, they kept telling you the same thing. They claimed that they need a diagnostic from the technician.

American Home Shield is horrible to deal with. They were happy to take my money when I purchased the policy, but two months ago my microwave died and they are making excuses to avoid replacing it. When we reported the problem they sent out a contractor who took several days to come out. He ordered a new fuse (which took a week), then came out and replaced it (we were charged for the service call). The microwave worked... for a few weeks. We called again and they sent the contractor out again (again, we had to wait several days with a dead microwave for anyone to come). When the contractor finally got here he looked at the microwave then called American Home Shield and told them that the 13 year old microwave needed to be replaced, but they instructed him to put in another fuse (as if that would help). It took several days to order it and several more for him to come put it in. Again it worked... for a few days.

My air-conditioner was clogged up. I called AHS to submit a claim and the rep I spoke to was very concerned and very efficient about getting someone. I have requested that the same company, Ecco Tec Services, that put the unit in return to fix it so she made sure that the same people came and took care of the problem. I was satisfied with their response and getting someone here quickly to resolve the problem. Once the contractor came back, I was able to schedule and do the things I had scheduled for that day so, I’m pleased with that. The contractor knew what was going on and it didn’t take him that long to unclog the line. I’m satisfied with the repair and I haven’t had problems anymore. AHS has been very professional, efficient and they listen to what my problem is. I’m pleased with them and I will continue to be their customer.

I had an issue with plumbing so I called American Home Shield's number but I was on hold for 40 minutes. Nobody answered their phone and I couldn't talk to anybody, so I put a request in their website. They said the company would text me, but they didn't want to deal with me and they wouldn't come out until Tuesday which was six days after the fact. It got to the point where I was going to cancel my registration. Also, I had a hot tub that should be covered years ago but I found out it wasn’t. They came out four months ago and said “Sorry, we don’t cover it” so they charged me $75 on top of my $75 a month.

The compressor or the condenser on my AC unit went out, so I submitted a claim to American Home Shield online. It was easy, and they emailed me within 30 minutes. The service contractor was very good too. They were thorough and even gave us options. Everything was great.

Homeshield resolved my issue and I am please with how they handled the situation.

I'm very glad I have American Home Shield. They're reliable, competent and comforting. I'm a widow now so whenever I have a concern, it's very convenient to be able to just call one person and they'd send out people who are reputable. When I submitted a claim regarding an air conditioning, they were prompt about calling me and letting me know when they were setting up the appointment. It's been good with the AHS' representative too but I had to wait so long, over 30 minutes, to submit my claim, maybe because it's summer and a lot of people have air conditioning issues.

My experiences with American Home Shield were very nice, but I wouldn’t recommend them for any kind of plumbing problem. At first, I had no hot water and AHS sent out two men. They said I needed a new water heater so I had to buy a brand-new one. Then, I had a problem again and they came back. They said I needed some parts so they put some parts in and I got hot water for a while. I didn’t have it for over a week and the plumbers said the repair wasn't part of their job and that if I wanted them to fix it, it would be over $300. I didn't understand any of it, then I talked to my son and he took it from there so I have hot water now.

Our air conditioner stopped and it was scorching hot. We were sleeping in somebody's house because it was too hot inside our house. My wife is diabetic and she couldn't stand the heat. We called AHS and a guy came out. He fixed the air conditioner but it was only for a day and then it went out again. I figured maybe it was just the heat. It was after about 15 days when we couldn't take it anymore. I called AHS back and they sent another crew in. The guy was so knowledgeable and professional. He checked to see if the freon was good and went upstairs in the attic. He found whatever the problem was and fixed it. My house is cool now. It didn't get cool until the next day because the house was so hot, but the next morning, we felt the house getting cool. It's still a little bit hot during the course of the day, but it's better than what we got when we first started out where my kids couldn't come because they couldn't stand heat.

My claim with American Home Shield went real well. The rep was helpful and the contractor was real good. I like the way they got the whole service set up. I know that I can get online and put in for services without staying on the line and waiting for somebody to answer my calls. And they get back to me at a real reasonable time. I don't have to wait two or three days before somebody calls me back about my claim.

Submitting claims with American Home Shield is really easy. We've had coverage with them for years and we've never really had any problems. We recently had a leak in the bathroom and AHS wants us to pay them instead of the contractor that comes out so we've been calling to make the appointments rather than doing it over the internet. They have a credit card on file. The contractor came out on the same day and my husband showed him what we thought the problem was. The leak was behind the mirror that was on a little recess wall. He had to cut a piece out of there and my husband told him to leave the mess because it wasn't anything he could really do anyway but he didn't make a big mess. The issue has been fine since then. Everybody was professional, courteous and interested in getting our problem fixed.

AHS was sold with the house I got. When I had a leak in the air conditioning and water was all over my wood floor, the contractor from Comfort something came out quickly the next day. He told me it was the condensation pan that was cracked which was not anybody's fault, but it's not covered. I asked him to give me a price on it and in the meantime, I also had a problem with the thermostat which the contractor said needed to be replaced. He would get me another one and a price on it. That was three weeks ago. I called the company and nobody answered the phone left messages so I had the AC fixed. Also, every time I called AHS, I was on the phone for 50 minutes. The last time I called, I was on the phone for an hour and 10 minutes. They told me to hold and that they'd transfer me to somebody else. They transferred me to Comfort and I was livid they did that. I tried to call a supervisor and they just kept me on hold. It was the absolute worst.

My furnace was cycling and shutting off, and also sparking so we contacted American Home Shield back in March to come out. Submitting the claim using the application online was fairly smooth. I described the problem and there was a quick response from American Home Shield. The problem was fixed in June, however we had to go through cycles of sending out different technicians from the same company until we found one who could actually do the service.

I had a problem with the first company that AHS sent to do a job. Number one, they were supposed to call me. I tried to call back but it takes a very long time to get through. I had to be on hold for more than half an hour. My property manager also told me the same thing. We have to wait too long to get somebody to answer the phone. Number two, I had a company that said that they charge to refill the freon, which is fine. According to the contract, that’s not a problem. However, what was very upsetting was, they charged an exorbitant fee.

I had my AC unit repaired and it works great. The contractor put a new universal fan motor on it, which wasn’t the one for that machine itself ‘cause they only carry universal ones in their trucks. Ever since my machine was worked on, it has been very loud and the fan shakes erratically. I called back to try and reschedule AC work, but I can’t get a hold of that company. But overall, American Home Shield is great. It’s awesome to submit a claim by phone and the contractors were very personable and awesome.

My AC unit was leaking water and the line was backed up. The AHS rep was really courteous but from the time I called to the time the contractor came out, it was like a week and that kind of irritated me. But I knew they were so backed up and busy at the time. A guy came out and for a few minutes, he did the line out and it was fine after that. However, he told me I needed some pump to go in it but I’ve never heard anything else about that. We recommended American Home Shield to a friend and I've also told friends about them.

The refrigerator in my house wasn’t cooling, so I called AHS to file a claim and waited about four minutes. I went through all their prompts and they told me how many minutes I had to wait before I could talk to someone but it was pleasant. The contractors who came by this time were really good but AHS has sent some that weren’t very professional before.

AHS set me up with a vendor to install a dishwasher. When I looked the vendor up online they got disgraceful reviews ranging over a number of years especially for AHS customers. I call AHS to request another company and the agent told me to try them. When I asked again for another company, she put me on hold - I had been on hold for over an hour - then after another half an hour or so after she said she was looking in to it, the phone went dead. Didn't bother to calI me back. I figured I'd give this company, Red 1 appliance repair, a chance - also could not afford to waste more time on the phone waiting.

I recently purchase a home warranty through America Home Shield. Prior to moving to my home, (homeowner) the washing machine and toilet were working prior to moving in. A couple days later the washer started dripping and wouldn't turn (spin). They called out Vertex home services out for services. They cancelled on me twice, 30 mins before service. Very unprofessional. They came back out today and stopped the drip but noted the spin was irreplaceable due to normal life expectancy and noted the home warranty would replace it.

I have AHS which has been good up until now... I have tried getting thru to this company for three days now!!! Everytime I call they say there is going to be a hold wait time after one hour!!! Then I get disconnected.

My AC went out 2 months ago. After about 2 weeks a technician from Xtreme Air came out they told me that it would be over $1000 to repair on top of my $75 deductible. But they recommended that I replace it, even though that wouldn't be covered by the warranty. Obviously I was shocked. The unit is 18 years old, and one of the main contributing factors to me purchasing a home warranty. The technician also told me that the issue was a result of a previous faulty repair, so the warranty company probably wouldn't cover it anyway.

They have no means of reaching out to them except to submit a service request. To contact them to follow up on a claim you have to call a number and wait, typically for over an hour. There is no chat, no email, no way to reach them. It is totally unacceptable and abusive. Most working people cannot sit on hold for 1 hr plus. They owe us money for appliances we had installed because of their horrible selection, and you cannot reach anyone to find out the status. Their self proclaimed "state of the art" website is of no use at all and is anything but state of the art.

We've been with American Home Shield for five months. At the time we made the settlement, it was just brought to my attention that American Home Shield was there before and the point of their price was okay. We've put in a few calls for them on different things, they sent people out, and resolved the problems to our liking. When I call them, it's reassuring. I submitted a claim over the phone for an air conditioner, and my discussion with the rep was good and reasonable. The contractor came in, and evidently has been at this residence before with the previous owner and knew exactly what the problem was at the time. He went right to it and fixed it. It was straight to the point, and now everything's working as it should.

Summarizing what follows: Wait time for contractor appointment: unacceptable. Wait time for actual repair: unacceptable. Wait time to talk to a customer service person: unacceptable. Company policies are inefficient and need revamping. This company doesn't care about service, they care about the bottom line. We plan to cancel our policies with this company.

We had a bigger water bill and we assumed there was a leak, so I called American Home Shield. They lined us up with a plumber, but we were a little frustrated. He didn’t do leak detection and was just going to start tearing up our yard so we said no. They set a new appointment with another plumber who did leak detection and found that the problem was not an underground leak, but the toilet. The contractor also went above and beyond and took care of the problem within 20 minutes, so my wife was very happy with it.

The compressor on the air conditioner went out and my husband called American Home Shield. The contractor came out the next day but they needed to order a part and they came back the following day with it. They were very courteous and explained what they were doing. Their work was of very good quality and we were satisfied with them. Before that, we had one other claim for the dryer. Somebody came up that day and fixed it for us. We’ve been using American Home Shield for two years now and we’re very pleased with our experience. We even recommended them to our neighbor.

When I had plumbing and electrical issues at the same time, I submitted a claim over the phone to American Home Shield. The claims rep I spoke with was very helpful and I got a plumber the next day and an electrician the following day after. They were considerate. The contractors were friendly, got right to work and cleaned up the area when they left. I had no complaints. I would've had a leak and a major electrical problem if they hadn't come out and fixed it. It’s excellent. I’m very satisfied.

I had a problem with my AC unit so I called AHS and the customer service reps got in contact with the contractor who got out quickly. It was cut and dried and they had been out a couple of times before for the same problem. The technician said it was fixed the first time they came out. Then a couple of weeks after that, something else transpired and it stopped working again so whatever the last person did, it didn’t stay on. But so far, the HVAC seems to be all right.

My wife called in and American Home Shield sent a contractor to look at our AC unit. A circuit board was fried and the contractor said the part can be ordered within the day and they can be out within the next couple of days. Two and a half weeks passed and we didn’t receive a phone call, email or notification that our claim was denied. They said there was an electrical surge from lightning, but we didn't have any lightning and no other appliance was fried in the house. We have two AC units and one was fried, while the other one was fine, so I wasn’t too happy with their update on the status. We had to call multiple times with hold times of 45 minutes, and go through voicemail and leave messages, to get that response.

I’m considering leaving American Home Shield and finding another company. They needed to fix my air conditioning and it was a rough road. My air conditioning broke on a Saturday and the heat index was 95. AHS told me that it wasn't an emergency and that they wouldn't attend to it until the following business day, which was a Monday. Also, they could only refer me to one particular company which couldn't come out to my house until Wednesday or Thursday. They said that unless it was 90 degrees, it wasn't considered an emergency. I asked them about this and they just replied that it was their attorney who decides that. That sucks. There was no concern. The heat index was 95, so it was hot and very humid and I felt there was no empathy. There was no sympathy and though they had a policy of the temperature, the heat index matters.

I filed seven claims on two air conditioners. The problem with American Home Shield is that if I have multiple air conditioners in my home and I have parallel failures. There's no way through their automation site that they can record that or report it. Those claims are submitted individually. I had one AC unit go out downstairs and one upstairs. Going by what the receptionist told me when I signed up for American Home Shield initially, she said that if I have a claim to call their automated site and I can wash my complaint there to be recorded and they'll get back with me. So, that's what I did.

I had a leak in my pipe in the laundry room that ran through the attic. We called American Home Shield and set up an appointment. The contractor called before coming and arrived on time. He pulled in his truck into the driveway and got right to work. I checked and it seems to be fixed as there is no more water coming through the ceiling.

I had two claims with my central air condition unit: one with the condenser and another with the evaporator upstairs. American Home Shield did a good job. But my problem with them is the waiting time period. I have to wait forever and sometimes, I'd be on the phone for hours before someone even come on the phone. But other than that, they're doing an excellent job. Their representatives were very knowledgeable and helpful as well

I talked to someone from American Home Shield to make a claim for an air conditioning problem. Everything with AHS has been great and wonderful, they're good people, and even the guy that came in. I've had nothing but great service out of the technicians that have been sent to my house. But my favorite people of all is Integrity Appliance, those guys do a great job. However, my only complaint was having to hold for 30 minutes to be able to talk to somebody. Also, I hung up the other day because I held for almost 45 minutes and still didn’t have anybody. The hold time is unreal to talk to a person. Sometimes I have a problem that I can't tell the computer how to do it because it doesn’t ask me the right questions so I need to talk to someone and it would be a great, great thing if they can do that. Other than that, I'm very happy with what they all do.

My most recent claim to American Home Shield was some electrical work on an outlet. The process was really easy. My wife called and made the claim. They were very helpful and connected us with the electrician. Then the electrician came out and did what he had to do. We paid the amount of money that was agreed upon and the problem was fixed. My kids can use the outlet to charge their tablet, so they're happy. It was great. We've called before and it's always been a positive experience. It's a good service out there to get insurance program especially when having a house that’s 20 years old, things are going to start going out and it's nice to know we have them to fall back on. It's something that we'll keep for years to come.

Our air conditioning and furnace unit quit operating and submitting the claim with American Home Shield went well. The folks from this company were exceptional and I got a call within 30 minutes. We knew what the problem was and we had to blow our motor out. Tim, the tech who came out, got the air conditioning fixed and running but it went out again the next day. We had a bad motor out of the box so the contractor had to put another motor in. We got it done and things are great.

When I had a plumbing issue, I submitted a claim online to American Home Shield and had a positive experience with the guy that came out. Sometimes they're hard to get a hold of, but most of the time, they are really good. They're a good warranty company overall.

The last issue I had them do was a hot water tank. It’s easy to get in contact with them and let them know about any issues. When they come out and do something, they always do it right the first time.

I have had several claims with American Home Shield in the last month. Currently, I have an ongoing claim for my AC. Submitting a claim over the phone always involves a long hold time. On average, there is an hour or more hold. While I've submitted some claims online, I have to call in if I want any kind of update or escalation. When I get to an AHS rep, they say that they're going to document and advise. I've found that 50% of the time, they don't do what they say they're going to do. Once, I called the next day to follow up on what their person was supposed to do the previous day and there was no indication that the previous conversation even took place.

We called American Home Shield due to an air conditioner problem but their contractor didn’t show up. It wasn’t on AHS though as there was a little glitch with the actual contractor. And AHS was very accommodating when we told them about it. Their reps have been very good. After that first glitch everything went smoothly. The contractor covered part of the cost of the refrigerant that had to be put in the air conditioner. And so far the quality of work is good. Air condition's still working.

We recently filed a claim to American Home Shield concerning our leaking pipe in the bathroom and my husband submitted it online. They came and did what they are supposed to do and everything was well taken care of. Their contractors were always very friendly and very pleasant. They always send two contractors, which I find interesting, but I’m sure it’s to make things easier for them. They get to work, get the work done and leave. Everything was working fine since the repair and the deductible is reasonable.

We had a problem with our central air conditioning unit and it was pretty bad. We were almost two weeks without air conditioning. We called American Home Shield and it's good with their reps and the contractor. The contractor told me what the problem was and had him talk to my husband on the phone from right here in my living room to explain to my husband what the problem was. When he submitted it to American Home Shield, it was written differently from what he told us the problem was and American Home Shield said they don't cover that.

My garage door spring broke and I called American Home Shield to submit a claim. I was told who to look for. Then the repair person called me and he came out to fix the problem. When I called, he was out within 24 hours. He was very nice and cleaned up after himself. He fixed the garage door and it didn’t take him long or an hour to do it. I haven't had a problem since the repair and I'm glad I purchased from American Home Shield.

I recently submitted a claim with AHS regarding the drainage for the laundry area. I called them and got what I wanted. Everything was fine and the drainage has been working correctly.

I had two claims with American Home Shield in the last couple of months, one for HVAC system and the other one for electrical. I submitted one online and another on the phone and the service was nice. My only problem is follow-through. I paid contractors the service fee but American Home Shield didn’t have a record of it in their system. So they sent me annoying messages and emails about me owing them $75 which I did not. The contractors asked for payment so I wrote them a check as I always do. I even asked American Home Shield, “Can you tell me if he came back out and fixed the light on the outside of my house? Because one of them is not working.” The guy said they put the sensor on but the light still stays on 24 hours so that issue hasn’t been resolved. The electrician who came was excellent but I just don’t know where the failure is. I’ll call them back and find out what the response is.

My hot water heater went out and so I submitted a claim to American Home Shield. While I was still on the phone talking to AHS, they already sent me the name of the plumber who would contact me, and I was like, "You're kidding me." Also, their representative explained everything. Tom from White's Plumbing came and measured. He ordered the hot water heater, picked it up and put it in. He cleaned up thereafter and put my doors back up for me. Since the repair, I have had hot water and the heater is working fine. I checked and it's not leaking. I've been really pleased with using American Home Shield.

My experience with AHS was quick and easy. I’ve never had any problems with them. They had Sears come out to fix my refrigerator. They have to come back a few weeks later, though, because something was supposed to work but didn’t. But my fridge has been pretty good ever since. I also recommended AHS to two other people.

Our air conditioning unit stopped working and so we filed a claim online with American Home Shield. Filing a claim was pretty simple and easy. Their contractor called before he came. He was very professional and told me what was wrong with the unit and how much stuff he was going to put in there. I was pretty pleased being that it was the first time that I had to use it.

There was a leak in the bathroom ceiling's fan heater. I submitted a claim online to American Home Shield and someone called, worked with me on the schedule and set up an appointment. However, I wasn't quite satisfied because it wasn't being resolved as I expected. The contractor put just another cover to the fan, but I ended up having to do something else with someone else on the roof of the house to prevent any water leak because they said that was not within their scope. Nevertheless, the contractor guy was good and I'm satisfied with him. So far, the performance was okay and my experience was good.

My air conditioning unit wasn’t blowing out cold air so I filed a claim with AHS over the phone. The repair had been good. The guy who came to do the job was excellent and very nice. The only thing is, we want to give AHS another call because we are not getting any air flowing into the restroom and guest room. We wanted to make sure that this was taken care of. Overall, our experience with AHS has been good. They stand behind their work. You got to make sure you call in, though, and you do your part.

I submitted a claim to American Home Shield for our air conditioner right after the 4th of July. It occurred during a terrible time of the year to be without air conditioner because of the heat and people being off for the holiday to process things. But it was wonderful. They followed up to let me know when the appointment would be kept and the tech was there at the scheduled appointment.

We've been with AHS now for several years and they have been very good in working with us. We had our bathroom toilet replaced recently through them. We wanted to upgrade and it took us a few months to finally get around in selecting what we wanted and have it installed. Initially, we talked to them on the phone and I've been very happy with the people that I have handled directly. My husband submitted the paperwork and they submitted the difference. We would pay for the item and they would pay us what they would have paid if they actually purchased it for us. We were very pleased with the contractors that AHS sent out and the response had been good. After the repair, the bathroom toilet has been fine. Overall, it has been really good and we've been happy with AHS.

I recently filed a claim for my air conditioner and the plumbing for my sink. I did it over the phone and I didn't have any issue with the American Home Shield representative but nobody notified me of a change. Usually I pay the person the $75 fee when they come here but now it’s automatically taken out of my account. I tried to pay each service person and they said no. Then I looked three days later, the fee came out of my account. That’s ok with me but it’s information that I would want to know. The contractors were great and the service was good but I had an issue in the past where something happened on a Friday and nobody was able to come out until Monday. It's just from time to time, we get a person on the phone who doesn’t know what the hours of operations are and if they can get weekend help or not. So it's a hit or miss whoever you get on the phone when you call there.

Everything is good with the claims that I submitted by phone to American Home Shield and the repairs were done as fine as can be. But when our water heater was leaking, my husband submitted the claim online and he had trouble. He wanted to put in some information and the website wouldn’t let him. He got pissed and hung up. But we got the water heater repaired, it's not leaking anymore and we're not having to heat up water.

My exhaust fan over the stove was not working. I called American Home Shield to submit a claim and I gave them the information. Then, the technician came and arrived within the window he said he will come in the email that he sent when he left the office. He was friendly, courteous, professional, knew what he was doing and didn't make a mess. He was an electrician but the problem was not electrical. The issue was the motor of the fan and he doesn't replace motors. It's running now but it's going to go down again. He said he will submit that information to AHS and they should contact me to let me know what they're going to do. I'm very satisfied with the technician. I called about the problem and it was taken care of within a reasonable amount of time.

My air conditioning needed Freon and the guy that came out was great. He was very professional and courteous too. After the repair, my air conditioning has been working in order. I might be moving and I have to call AHS and get a new contract for the new house.

I have worked in customer service for several years, so I always try to maintain reasonable expectations when I contact any company. That being said, my first experience with American Home Shield last week was, by far, the worst customer service I have ever encountered. Our AC stopped working some time in the night last Wednesday night. I logged into my AHS account online and requested service first thing Thursday morning. I knew right away, from viewing my account, the name of the vendor who would be coming out. I called said vendor just after 1:00 since I had not heard from them to see when they could come check on the problem. I was told they could not come until Monday afternoon and they recommended that I call AHS and ask for a different vendor.

Today's Aug 07 2017 12.27pm, I call AHS & waiting for 1 hour & 24 minutes still no one answering the phone. I call 888-429-8247. Keep saying your call important for us, I don't think so. I have minute phone. If they answer my phone I will ask for they need to pay for minute if they care about customer.

Our most recent claim with AHS was very nice. They had to come in and had to put a new mechanism in our oven that had caught fire. The AHS representatives made the arrangements for the technician to call us and so we followed through with what they explained to us to do and that was fine. The only thing is that when the fellow that was gonna do the work had made an appointment with us, somehow a piece that they were gonna put in got put on another truck so we had to reschedule and it happened to be during a time when we were having a bunch of medical appointments so that was kind of inconvenient. But the technician was fine and capable. He was here for not more than 20 minutes. He had to pull the stove out and everything but he left everything fine. We’ve been using the oven since then.

When submitting a claim to American Home Shield, their phone choices don’t let you get there easily. They have to make you go through the entire phone system and it will ask you to say what you want but then they do not recognize it. It’s not very efficient and very difficult to reach somebody. I've done other claims online but used the phone recently. When we get a wholesome interaction with the representatives, it’s efficient, quick and they are able to respond. Usually, it’s to tell them what’s broken or what’s wrong, give them an idea of what we know about it because of the sounds it’s making or whatever happened to make it go out and give them information.

My water bill was really high at $100. It's been like that for two months but I couldn't get straight what was going on with it. Earlier this month, I put dye in the toilet and I saw that the toilet kept running. I called American Home Shield and told them that I wanted to get somebody to come out and look at the toilet. There is usually a long wait on the phone if you submit claims that way and they give customers the option to go online, but I prefer to call and the reps are usually okay. The rep scheduled a time for their service people to come out and that took three days. Generally, the customer is not going to get the repair done immediately. One time, the AC wasn't working and I had to call someone else to get it repaired because it's not something that I can wait for three days to get fixed.

I had a well pump that is the primary source of water for us where the pipe exploded. I called them on a Friday night when it happened. I called them and they said they’ll put a call in. I then found out about their 24-business hour perspective to get someone to respond, not necessarily to fix. It was a big expectations gap that I had. I called on Friday and they dispatched it to a plumber who doesn’t work on weekends. I called AHS back to say I can’t wait until Monday for this guy. They said they’ll try to escalate it within their network to within 24 hours and if they can’t find someone, I can use my own provider, pay for it myself and they will reimburse me. I was going to cancel the claim when they couldn’t find someone but they said no.

Our first claim with American Home Shield was done at the end of June. We went through the process of calling three different times to get our AC repaired. The first two claims were done by Intertech, and then Precision did the actual install of the unit due to timing restraint. The first two times that someone came out, they just blew in some chemical and added Freon, and neither times did that work. It was a little frustrating because it took us over a month to get our AC finally repaired the correct way. The third time we had a company come in, it was Precision, and we ended up being highly impressed with them. Intertech was okay. But this one-man show of Precision AC for Little Rock area did a wonderful job. The tech communicated, called, and told us every step of the way, what was going on, and just had great customer service.

Every time I’ve had anything and called American Home Shield, I've had responses and that’s absolutely fantastic. We had them come work on the air conditioner on the house. Their service and the repair were great. We also called them one time to have them work on ceiling fans, but then we found out the ceiling fans weren’t covered. Their reps were friendly and knowledgeable, though.

There was a problem in the sewage line of my sink so I called and submitted a plumbing claim to AHS. I had a nice and normal interaction with the claims rep and the plumbing repair went great. I also had a problem with my AC and I didn't like Myers, the contractor sent by AHS because they came out four times and still weren't able to fix the problem because they kept ordering the wrong parts. Still, it's nice to have American Home Shield and I've already recommended them to friends.

My most recent claim with American Home Shield was for the air conditioning and I submitted it over the phone. I waited for almost 15 minutes before the rep answered the phone, yet it has been wonderful and I was really pleased. I hate that it takes so long for the call to go through but I like speaking with a live person. Then I was also really pleased with the contractor they have sent and with the work that was done. They came out three times. When they initially repaired it, it gave air for a couple of days but I had to call them back. When they came back the second time, they put too much coolant in so it wasn't cooling. They had to let some out. Then everything's fine when the tech came back again. My air conditioning is now much better. I'll keep the company and I'll refer it to someone else.

I filed a claim with AHS for both my refrigerator, commode and dishwasher. The people that I've spoken to have been really nice. A replacement refrigerator will be brought tomorrow and the repair of my commode was excellent too, but the dishwasher hasn't been resolved yet. The first technician they sent didn’t get out the driveway and the water was running, but he wouldn't stop either so I called them. That was not American Home Shield’s fault though. Sometimes they have a hard time trying to find a contractor to come out. The technicians have been nice but it was only that one technician that I called and he had forgotten that he came out so he had to do a follow-up on it. But he did so many in one day so that's understandable.

I submitted a claim online for plumbing service to American Home Shield. The contractor contacted me and came on time. Overall, working with their contractor was easy. Since the repair, my plumbing has been working right.

American Home Shield is a fiasco and nobody is able to service you. It’s very difficult to get through customer service and once you do and schedule an appointment with their technicians to come for whatever issue, they never show up. In my recent claim, the contractor had an excuse every time I called him. The last call was on Monday and he told me he forgot all about it. I called American Home Shield today to cancel the service and after waiting for about 36 minutes on the phone, somebody finally answered. But she's unable to cancel the service and had to send it to the cancellation department. She gave me the phone number and I dialed but gave up hope about 25 minutes into the phone call as it only rang. American Home Shield is not worth it and I do not recommend them.

I submitted my claim for my air conditioning unit to American Home Shield's website and everything was fine. The contractor was professional and he explained what to do to when it happens again to kind of prevent the problem from happening again. There have been no problems since the service. Overall, American Home Shield is a valuable service that our homeowners should look into getting for their home. My experience with them has been great, so far.

My last issue was with the ceiling fan and my experience has always been good whenever I've had to call in a claim. I generally get service whenever I've had to contact them and I haven’t had anything they haven’t addressed. I understand that you can’t get that instantly, so, I think the service is rather prompt.

I made a claim with AHS. We were having problems with our AC. I called them over the phone. I waited 25 minutes before being answered. I had a good experience with the reps I spoke with and was satisfied with the contractors they sent out. Things have been fine since the repair and overall, I was pleased with the service provided by AHS.

We have had AHS warranties on 5 of our homes for over 5 years. We hardly ever file claims with AHS. One of our beachside properties has had A/C issues for several years and AHS sends out the worst rated companies and puts "band aids" on the problem. If you need to call them, you will hold for a minimum of 45 minutes to 90 minutes (actual times I had to hold). They are rude and do not properly repair as any other non-AHS contractor would recommend. Attached are the photos of the A/C unit that runs but does not cool.

My daughter Michelle who lives in Dallas submits the claim to American Home Shield for me and she does it online mostly. A month and a half ago I had a leak in the wash and dry area and in my sunroom. I didn’t know what it was so AHS sent somebody and they replaced the hot water heater. We found out later on that there was something else when I washed clothes and it leaked again so we called AHS. They contacted a different contractor who came back, finally worked on the leaking on the washing machine and got that done. And now it's working good.

On 3 different occasions, I was put on hold for at least 30 minutes. No representative ever came to the phone each time. AHS sent out a plumbing company that did not finish the job. I asked AHS to send out another plumbing company who can finish the job. They refused to do it so I was stuck with the bad plumber. Instead I took a cash-out and found a competent plumber on my own. However, the cash-out was not enough money to cover the expenses I incurred to finish the job.

I had American Home Shield for three years. I'm happy to be rid of them. I had a leak under my sink and immediately notified them and filed a claim. It took weeks to get a terrible company out to me who couldn't figure the problem out for more than a month. By then we had so much mold and water damage. Then they charged me for a AC service that never came out. And never sent my money back. I had to call my bank to get it back. Steer clear! And by the way my sink is leaking again.

I insisted on having a Home Warranty included in the purchase of my home last Sept. and ended up with American Home Shield. Recently I filed a claim for some electrical issues and was assigned a local Electrician. I waited to hear from then and when I did not I finally called them. The man on the phone said they were not doing work for American Home Shield anymore until they get paid from them.

There was something wrong with the air conditioner unit downstairs and we were not getting any air. Two contractors came out. One gave us more Freon and the other installed the replacement part, so the unit is working very well now and we’re happy. Both contractors were very informative, knowledgeable, and even offered us information if we wanted to upgrade our system. I’ve had American Home Shield for a couple of years now and they’re usually very professional and prompt. I called them out to service about twice a year. They schedule with the service company that I request within a 24-hour period, and then the company responds to me within two days, so I’m very pleased. Overall, it was good to have. I feel like I’ll be paying a lot more without it and the service providers are very reputable companies.

There was a stoppage in my plumbing, and I submitted a claim to American Home Shield. I had to leave a voice mail and went online, and my experience with them was good once they got out there. The contractors did a good job. There's no more stoppage, bubbling toilets, and backing up in the shower so, to me, it’s great. Also, I have a door on a dishwasher that has some trim around it, and in my contract, whoever services it should be able to take care of that. However, I still haven’t had that fixed because the contractor that was going to come out to service it does not do the trim, and they said I had to call AHS and get somebody else. That's been a headache but at least I didn't have them come out or waste a trip.

It was really easy submitting a claim with American Home Shield. I made one for my AC. It stopped working. I did the claim over the phone and the wait time was not even 5 minutes. It was nice dealing with the AHS rep, too. The contractor's service was good. They came out and did a temporary fix because the motherboard went bad. Thank God they got my AC to work because I had my daughter and it was 100 degrees in my house. They got it where it would work and then, once the part came in, they came back the next day and fixed it.

My experience with American Home Shield wasn't great. My first issue was the electrical problem I had with the house when I moved in. They sent a dude out who said he'd put a new breaker in and that's fine. What’s causing the issue was the ground wire up top that was leaning against the air-conditioner vent. I had Reliable Heating & Air come out and they fixed the problem $250 later.

I had a horrible experience with American Home Shield up until my most recent experience. They sent some incompetent air-conditioning firm out here that could not fix my air-conditioner. BestWay Mechanical came out here three times. They looked at it and disappeared. For two weeks, I didn’t hear from anybody, and I kept calling AHS. I said, “I have a heart condition. I’m in here without any air-conditioning. What is the problem?” So AHS called the contractor, and the contractor claimed that there was a leak in the coil but they never showed me the leak. They said they want $1,100 and wanted to know if I was going to have it fixed. So I said, “Go ahead and do it.” I assumed they were reliable. So, they came out, fixed it and I paid $1,095 plus $75. But it wasn’t fixed. The thermostat said it was 78 degrees and it was set at 50 to get it to cool.

When I ask for service from American Home Shield I get good contractors but the problem is their billing. I had South Tampa Pool & Spa late May or early June and they did a great job of fixing the filter on the pool pump that wasn’t working which they had to replace. They have come here before and it was the same thing, they send the email, you go on the email, click on PayPal and you pay the $75 service fee. Then later about three weeks I had another service issue and when I went online to put in my service it said I owe a service.

We just dealt with the whole AC unit situation. The American Home Shield people were trying to do their best, but the first company they sent out didn’t know what they were doing though I tried to explain it to them on more than one occasion. We ended up calling the people that installed the AC unit because we didn’t trust the first contractor initially. We have two different units and the first time a tech came out, there was a leak coming in the master bedroom. He checked one of the units and all he did was look at the drip pan which I had already dried so there was no more leak. He ran some air into the drainage line and asked when I last had my unit serviced. He said he would service the unit so that I won't have any problem. I told him to go ahead and I paid an additional $180 for the service fee. He didn’t bother to look at the other unit.

My dryer went out. It was working but then it stopped and wouldn’t work again. I submitted a claim with AHS, which was easy to do and had a great experience doing it. I called and told them what’s going on and they took care of the rest. Their rep was very helpful and very friendly. The contractor they sent was great as well. He called me that afternoon and then he was out here at 8:30 the next morning. Our washing machine was also temperamental ever since I got it. It would run continuously if you didn’t unplug it. So, since he was here, he went ahead and added the washer to the ticket and fixed it too. He fixed the dryer and the washer within 30 minutes and was gone. I used both of them last night and they're working great after the repair. The washer has been plugged in ever since and hadn’t turned itself on. It cost me $81 to get the washer and dryer both fixed. I’d recommend AHS to anybody who owns a home.

My most recent claim with American Home Shield was for my garbage disposal unit. I submitted the claim online and it was very easy. It took within 24 to 48 hours for them to get a contractor out which was quick. The tech was on time, and was very professional, polite and pleasant. Since the repair, the performance of my garbage disposal unit has been excellent. I've been with American Home Shield for about 15 years and they have exceeded my expectations so I'm quite pleased.

I had an air conditioner fixed last time. I went online, put a claim in with American Home Shield and then in a couple of days, I got somebody's technician. But I had an issue with the technician for the water heater and I ended up buying a new unit because he didn't want to fix it. Also, sometimes when I try to make a claim, it's hard to find my account number and my information to go through the system. I have to go through the phone sometimes and get my name. I'd like to see them make the process claims faster and easier. But the last contractor was awesome and really straightforward. He gave me advice on how to keep the system running, how to maintain it and save more electricity. Everything looks all right so far.

Right now, we're having some issues that still haven't been solved yet. It takes longer than a week to get in contact with them. But then after that, I still got to wait a week until they come to my house. When they did come, the unit worked for a little while but then it stopped working. The guy who came out was nice and courteous and did what he was supposed to do but something else went out and the unit's no longer doing anything. We have contacted AHS and somebody was supposed to get in contact back with us but it never happened until now. I'm a little disappointed because it's hot in my house and my wife is doing work from home.

Submitting a claim to American Home Shield is okay but it’s hard to get in touch with them. It takes a long time to get somebody to answer the phone, sometimes 20 minutes to half hour to get a live person. But once you talk to somebody, they’re very helpful and answer all your questions and they help you resolve the problem. They keep on playing nice music for you but sometimes you have to be very patient. Recently, I had some plumbing problem so I called American Home Shield and they’re coming to fix it. The first time a subcontractor came, he was a very good plumber and was very helpful in fixing the problem. But the problem popped again and they will come back right away to get things done properly.

Our AC unit initially had water in the ductwork and the water started leaking between the doorway. It started dripping, almost like a little pour, up to the point, where we had to put a bucket. Home Shield sent someone out to check what was going on. The first that came out looked around and said he didn't see any water so I told him it's in the duct work so he won't see it. Then he saw there was water but he said he didn't know if he could repair it or not. I said it wasn’t a problem and Home Shield will send somebody else and surely, they did. The other company basically didn't understand why the first man didn't fix it and was trying to point fingers by saying that the last company put it in wrong.

We signed up for American Home Shield at the beginning of the year. I recently submitted a claim online for the kitchen faucet at home that was leaking and the process was painless. They emailed back with the provider and they coordinated with my wife. I wish though that the deductible was a bit lower compared to how much I have to pay per month because things usually don't happen, but I get it that it’s some sort of insurance. Overall, they were fast, easy and very efficient.

American Home Shield is a good company. I’ve submitted a claim via the phone and it was easy. I had a good interaction with their rep and my experience with the contractor was excellent too. He was on time, courteous and fixed the problem the first time.

I have used American Home Shield for 25 years. I'm a realtor and so I'm very familiar with it. They're the only one I've ever used and I've never had a problem. Recently, I had an air-conditioner that wasn't cooling and so I called AHS to get them to send out someone to see what was wrong. Submitting my claim was absolutely fine and the contractors that came over were very good. My air-conditioner is working fine since the repair. My experience with AHS was excellent as it has always been.

Claiming was very easy with American Home Shield. I made a phone call about my garbage disposal problem and they contacted the contractor. The contractor contacted me within a day and he was here within two days. He was very sociable and knowledgeable in running and checking my unit.

We had an issue with our AC unit that went out and so we called American Home Shield. A technician was dispatched and he was extremely professional. He kept us in the loop on when he was coming because he was running a bit late. He called us to let us know that he was still on the way and that he had a couple of calls which ran longer than expected. The technician came in and looked at the AC. His initial diagnosis was correct. It was the capacitor that had gone out. As soon as he hit the fan on the AC unit, it started. And so, he changed the capacitor. All in all, it took him 20 minutes to do the repair. He got the problem fixed and everything has been working fine since.

Called American Home Shield regarding A/C unit not working in August (temps in house were close to 90). They informed me that it can take 24-48 hours for someone to respond to your service request. Really? In August when temps are at an all time high? Do research on warranty services before buying from them.

AHS is good at collecting your money but not good when it comes to servicing. I called them once back in May and then again on 8/5/17. Each time the wait to talk to a customer service rep was over 45 minutes. When I called for service in May, I was told that refrigerator is not covered but the fans are. The rep advised me to remove fans and add refrigerator which he did. I scheduled service for refrigerator online. I had to call the shop multiple times just to come out and look at the refrigerator. It took over a week to come out. When they did, I was told they have to order the part. It took them 3 weeks and multiple reminder calls to get the part and fix the refrigerator.

I've had to call American Home Shield twice, once with the dryer and then with my air conditioner. The two companies that have come out have been professional, they fixed it and we were on our way. I've nothing but good experience. There was no problem submitting the claim when we had an issue with our air conditioner. The contractor came when they said they would be there, the contractor identified the problem and the air conditioner was working within an hour of being diagnosed. The guy thought it was a lightning surge that got a capacitor severed.

I submitted a claim for a Whirlpool bathtub pump replacement. American Home Shield took care of it but it took a while. I had to go out and find a contractor myself because American Home Shield couldn't find one. There were people in the area who were willing to work on the pump, but American Home Shield did not know about them. They didn't have a database of local contractors here. I found a guy and had to get the authorization. But after that, the guy decided not to do that job. He didn't want to go through the paperwork.

I live in San Antonio and my AC has been broken since 14 Jul 17. I have called AHS no less than 7 times and spent hours on hold to get an authorization to fix my system. Tonight I requested a supervisor, was on hold for 2.5 hours then told they were forwarding me to a supervisor and they sent me to a voice mail box. It is 8 PM and 90 degrees in my house. This is unacceptable and dangerous. It's getting time for legal advice!!!

I filed a claim online for our kitchen faucet and it was easy. The online part was easy because you just go in there and say that you need service. They will send a message right away saying that this person or company will call me. The contractor that American Home Shield sent was great. They called to schedule it and called again to say that they would be here within 15 minutes. They arrived on time and the plumbers were very nice and professional. After the repair, the faucet worked better than before and I can wash my dishes. American Home Shield is convenient and reliable.

We had an issue with our central air conditioning unit but dealing with American Home Shield was a challenge. I called them and they sent a third part contractor out. He did what he needed to do but he could not fix the unit and the unit needed to be replaced. He explained the issue and he said that he would write everything up and submit it to American Home Shield.

We’ve been a member of American Home Shield for a number of years. Submitting the claim for some electrical work went perfectly. Everyone was polite and and the contractor sent in was excellent. Everything’s fine.

I've been with American Home Shield for quite a while now and they're fantastic. I had a problem with my freezer and submitted a claim to American Home Shield. They called me and a guy came out and fixed it. I also had a plumbing problem before and they got somebody out here immediately. My interactions with the representative and contractors were always good. Everything is working now since the repair.

I called American Home Shield and they set me up with a contractor for my oven. They gave the person's number, then the person contacted me and showed up a couple of days later. He was great and knew exactly what the issue was right away. He fixed the oven expeditiously and it's working wonderfully now. It was a convenient experience overall.

I had an A/C problem so I called American Home Shield to submit a claim. Everything was fine and there were no problems at all with the claims representative. They sent the contractor the day after and he was very good and amazing. It was a home repair and was solved right away. Since the repair, the A/C has been working better than before. I would do it again. I had a very good experience and I love it.

I just got a newborn daughter and she's really susceptible to heat. I used American Home Shield to fix my central air unit. The process was easy. I called them up, the automated line asked a few key questions, put me through to a live person, I explained my situation or what I needed, and they took care of me. I was very satisfied as they understood my needs. The contractor was top-notch too. They came out quickly and were really professional, introduced themselves, figured out the problem right away, did their job, and didn't waste my time. The process was terribly easy. I've only had one little hiccup, but it was an older unit and it was an extremely humid day so I think the thermostat was just confused. If anybody is thinking of getting American Home Shield, I would highly recommend it. I just bought the home last year. My realtor purchased this program for me and I am intent on using it again.

The last problem I had was on our garbage disposal in the sink, which had gone out. I submitted the claim to American Home Shield over the phone and everything had been easy. They got it handled very quickly. The contractor showed up on time, did the job in a timely manner, and were very professional. Since the repair the disposal has been flawless. I'm happy to have American Home Shield.

Before I went with American Home Shield, I went with another company, wherein the rep came out and had to call the company and get approval. There was a time frame there, about an hour of lost time, and that one experience with them was enough. That was when I decided I better look for somebody else. I found American Home Shield on a recommendation, and I didn't experience anything like that with them. We had a shower that was stopped up and causing a drying problem. The rep at American Home was very good. The contractor was excellent too. He was very knowledgeable, polite, professional, and he knew what he was doing. It's a great experience and I'm very happy to be affiliated with them.

We recently purchased a home which unfortunately has had some unforeseen issues. Luckily, we thought, we had a home warranty from American Home Shield. Each phone call is a minimum of an hour. The 48 hour service call took more than a week. Claims over a certain dollar value will be rejected, followed by several more hours on the phone. It doesn't appear that anyone working their phones is actually authorized to make decisions, so don't expect to get any resolution over the phone. We didn't pay for this warranty, the home sellers did, but even free of cost I wish I never heard of American Home Shield.

I don't typically write reviews. But as I sat on hold for 30+ minutes waiting for someone to pick-up my service call, I thought what better way to use my time than to write a complaint (there was no readily apparent option to send written feedback on the AHS website. They seem to select only positive customer service reviews to post on their website.)

AHS has the worst customer service. We moved into our new house, had the vents cleaned and the furnace cleaned. Furnace had two broken parts. AHS said they were pre existing and would not cover them since (and we have heard several excuses) because "they were broke before you bought the house" even though the home inspector had the furnace running just fine. IMPORTANT if you buy a house in the summer and find yourself in a similar situation, DO NOT call them. Wait, because if we had waited until fall and then called I feel they would of covered it. But since we just moved in I believe they think we are trying to pull a fast one on them. Not the case.

August 2, 2017 finally got in touch with AHS after over an hour waiting on phone, to file request for clothes dryer repair. At the time I was told I would be scheduled for repair on the 4th. Time frame 8 am - 12 noon. I have had no confirmation with any electrical company that is local in Bossier City, La. and after waiting hours greater than an hour on three times I've attempted to contact AHS, by the time I finally speak with someone I am very upset with this company. I have been a customer with AHS for years and have used them once and it was satisfactory. Since then the service is terrible and they don't have the courtesy to e-mail me. I must say am very displeased with the service and will not recommend to any one. This company is in PA so what the hell do they know about our local companies? Nothing.