American Home Shield Reviews

We had a plumbing issue so we submitted a claim with American Home Shield over the phone. It took so long for AHS to get to us, but the contractors they sent out were good and answered all the questions we had. Things have been great since the repair. And overall, we had a good experience with AHS.

American Home Shield has saved us money because there’s a lot of the stuff we’ve had done since we’ve had the home warranty and it definitely helped us out. We’ve had a couple issues recently and one we’re still trying to deal with. We had a leak underneath our sink and they had to replace the pipe ‘cause it was an old iron pipe that was rusted through and it was leaking. It got the drywall on the back of it and the back of the underneath the sink wet and they had to pull that out in order to replace the whole pipe.

I was waiting on the phone forever when I submitted a claim with AHS for my air-conditioning unit. It took two weeks for them to get somebody out here to fix it and I almost got an air problem for about two months. Also, the contractors came here six times to fix it. When they first came out, they said they needed to go back to American Home Shield to get them to approve the repair. When they came back to fix it, something else was going on and they said they had to get AHS to approve that too. My AC is finally working now but not 100% and my room is not that cool like before.

We love American Home Shield and we've been with them since 2007. They take care of us and give us peace of mind knowing that if something goes wrong with the house, they're there. So far, we have filed claims for a microwave oven that acted weird a few years ago, a furnace problem, and water heater issues five years ago, and all of them were very positive experiences. Recently, our air conditioner had gone out so I submitted a claim with AHS online. It was simple to do. I just go to their website and click the right button. A technician was sent out to the house within 24 hours and he was very professional and courteous. He was also very respectful to me, my house, and my family. He knew what he was doing and the repair was perfect. He took the air conditioner out and showed it to me so I could exactly know what he had done. He was topnotch and it didn’t take long for him to fix the problem.

My hot water tank wasn't getting hot and it kept breaking the circuit where to click on and off. I called it in with AHS and they came out the next day and were able to get another hot water tank within 48 hours. The contractor was very knowledgeable with everything that he was doing. He let us know that we caught the problem just in time because it was on the verge of bursting, where it would have caused more damage than what we had originally. He was explaining things and answered all my questions because I was clueless on the way the new hot water tank looked than the one I had. He brought it to my attention that over the years the models had changed. He even called back to check on everything. It was an excellent experience overall. I would definitely keep American Home Shield on my team and try to recruit other people to come aboard because the service is great.

We filed an online claim with American Home Shield for our air conditioner but I didn’t hear back from anyone until I received a call from them while I was at work. I couldn’t answer but they left a callback number. So I called back and was on hold for 45 minutes before I spoke with anyone then gave them the information. I was told they will call me back to tell me who they got. I haven’t heard from them so I called again that afternoon. This time, I was on hold for 2 hours only to be told that they couldn’t find someone to service my air conditioner and I will have to look for somebody to service it. I was being transferred to another department when the call got disconnected. When I called back, the wait time is more than 1 hour so I just waited until the next morning to talk to them.

I’ve been with American Home Shield since December 2016. They have great coverage, but just enough to be inconvenient and the price of the service call is affordable. However, AHS only provides band-aid fixes. They do not ensure long-lasting repairs. My most recent claim with them was for my HVAC unit. It’s been a problem ever since we bought the house and this most recent service call on it makes the fourth since December. Different technicians had come out to service it, but we've all gone through American Home Shield. The last contractor who came was wonderful and since the repair, the unit has been exemplary.

We’re new homeowners and we've had American Home Shield for a month. We had our water heater replaced and it was very easy to file a claim online. The contractor was a very friendly and approachable person, even humorous at times and it was the nicest part of the whole thing. As far as I can tell, everything about the repair seems good. All in all, American Home Shield is freaking reliable.

For my last two calls, I've used the automated calling service and that’s super easy. I usually filed my claims by automated services and online because it's difficult to get a person. AHS calls within 24 hours, but they come out within one to five days. The contractor explained everything, even prior to telling me what he was going to do and what he was going to submit. Even after he came back, he explained everything and showed me the parts. He was good and very clear. Whoever the contractor that they contract with, they're very knowledgeable. They're clear on what they're doing and they tell me prior to and after what they’ve done. They keep going up on my yearly payments, but that’s to be expected. Otherwise, I'm fine with them. They're an excellent company to work with all the way around.

My most recent claim with American Home Shield was for my refrigerator door that was rotted out on one side. It got rust on the door and water coming out of it was not clean. It needed to be replaced but AHS will only replace the door. It took me a long time to submit a claim. They don’t answer the phone. I hold at an average of 40 minutes. If they call, they transfer me to somebody who might be the wrong person or from the wrong department. They even may not pick up the phone and then I have to hang up and call back and wait for another 40 minutes. If I don’t get it online, I won’t get anybody. The contractors sent by AHS came and said what they needed to say, just like the man who came out for the refrigerator. He knew that it needed to be replaced. But he can’t tell me that because he needed to hear what AHS was going to do and which was what he was going to report to me.

American Home Shield sent a company that was not up to standards to repair our air conditioning. The repairs they did were completely the opposite of what would be to my satisfaction. I had to call American Home Shield back multiple times and notify them of our dissatisfaction. But the regular reps that I talked to did not listen to me. I kept on telling them that we live in Florida where it's very hot, we don’t have AC and that the repairs that were done here were not adequate. I had to escalate the matter to the president's office and one of the president’s assistants answered, their people started listening to us.

There were multiple appliances on my work order and when the agent set up one call for one company, they set up for one appliance. When the company came out, they said they didn't get the other two appliances, so they couldn't work on them and I had to call American Home Shield back. I submitted a claim for a microwave and it's not clear on my policy that the countertop or the built-in is covered. Since I had a countertop unit, the company recorded it as a countertop and AHS did not approve it for repair. On the same work order, I also had two refrigerators that needed to have ice makers repaired and the disappointing thing is I called in and stayed a long time because when I book a service trade online, I can't specify the number of units, the issue or anything else.

Took me 2 hours to reach somebody, and when got them they just admit they do not know better and no way to talk to their manager or somebody else. No possibility to discuss and repair if you do not agree with their decision. In my case a previous service done through Home Shield (by previous homeowner), did not tie correctly one of the taps (I find out this later on) and AC were losing gas. When I called for service same company send a tech. They deemed that AC has to be replace and try to sell me a new AC, and Home Shield waive all their responsibility as pre existing condition, refusing to cover the service. So I called another AC repair for second opinion, in just few min. they find the leak at the tap near to compressor, just tie it (I was watching him during leak detection and repair) and filled the gas, and everything start working.

I was very satisfied with the contractor that AHS sent for my AC repair. They were very quick and knowledgeable. They also explained what they were going to do, everything that they were doing, and what they did. Since then, the AC’s working fine. I had some leaking coming through my vent before, and it's not happening anymore. I've been with AHS for 10 years now and I'm glad that I have them.

The ice dispenser in my refrigerator wasn't working, so I filed a claim with AHS online. The tech called within two hours and he was here the next day. He came in and fixed it and it was very smooth. We also had a faulty furnace, so we had a new furnace installed. This time, it was a different contractor who took the job. It took a little longer because he is a one-man operation. It took close to two weeks before we had service done on it. That process could have been a little quicker in my estimation, but once we're in contact with him, he did an excellent job. AHS provides good service overall. I’ve been with them for two months and I’m very happy with it so far.

We recently filed a claim with American Home Shield a month ago and it went pretty good. The contractors they sent were great. The bad side of it was we’d requested a plumber and we finally just got so pissed off with American Home Shield not sending somebody out that we just got screwed and we paid for that out of pocket ourselves. Though AHS somebody, they wouldn't respond. Our overall experience would have been better if they just had more reliable contractors working for them.

The representatives from American Home Shield were kind when I submitted a claim for my air conditioner over the phone. I had no problems. The guy came right away so it was perfect. The contractor was very courteous and nice. He had to come back because it was the control board on my furnace that was defective and the air conditioner is fine now. If anybody would ask me about AHS I would definitely refer them.

We have our lake house insured with American Home Shield for appliances and the experience has been frustrating, time-consuming, terrible customer service. If I call in a claim, I wait a minimum of an hour to talk to an agent. They make us wait and it's intentional. I usually just leave them on the speakerphone and they always have the same recording saying they have unusual call volume and it has been that way for the last two years. They leave the same recording on and try to wear people out to the point where if I was not determined as I was, I would never make a claim. I plan on 5 hours from start to finish for every claim. Even though I can spend many hours, there tends to be some type of resolution once I get in and work through the system.

The recent claim I had was disastrous. I was without air for 12 days and I ended up buying an air conditioning unit. I called in and made a claim and American Home Shield sent out Air Time. They came out and got the air-conditioning working. 31 days later the air stopped working. I contacted them and I was put on hold for a long time. I finally got a hold of them and they sent another company. The guy came out and while the unit was frozen, he told me that there was nothing he can do now. He left and didn’t say when he was coming back. We found out that the unit was a block of ice that melted all over my floor. I had to call them back and I didn't want this original company back so they gave me a new company, United Air.

I had a claim with American Home Shield for a light fixture that had a shortage in it and was all jacked up. Home Shield had a portal and I sent the claim online, and the technician they sent out was awesome. He was one of the nicest guys to come out that I met. I told him, “Hey, can you look at my light switch in another room?” and he was cool and helpful. He fixed everything and he was great.

I saved up a number of plumbing stuff before I called AHS. I had a drain and three faucets that were being a problem. I also had a serious leak in a separate pipe. Submitting a claim has not been easy. I spoke to representatives and they’re good. The contractor came out quickly in the instance of the emergency pipe leak, but they missed site and then caused a lot of problems. They finally came and fix it, but things would’ve been a lot better if they got it right the first time. But the company is not user-friendly at all. They don’t want me to talk to anybody, request anything and communicate with me.

I submitted a claim to American Home Shield for my air conditioner. They got our financing done and got it replaced. The contractor sent was good. However, I’m not exactly familiar with the process of what they do cover and if something like that has to be completely replaced. I’m still a bit foggy about that. From a general perspective, my understanding was that if something breaks and it’s not fixable then they would replace them and in my case, they weren't going to cover very much of it. Still, my experience with AHS was good.

Three weeks after we closed on the house that we bought, the water heater quit heating. And so, I called Home Shield and they set everything up. The rep was very nice as well as the contractor who came out. He was on time. He was knowledgeable, he seemed to know right away what was wrong, fixed it and was out of here. It was pretty quick and everything has worked perfectly ever since. It was well worth $75 because I’m sure it would’ve been way higher to have to pay somebody to come out. The sellers of the house actually bought the home warranty and I’m glad they did.

I'm not happy with American Home Shield and I have been trying to get in touch with them. My shower was leaking and every time I flush the toilet, the shower would drip. We were gone one weekend and when we came back, it was dripping and my wall was soaking wet. AHS sent somebody out but I can't contact them in regards to getting my wall repaired. It's a 30-minute wait time to talk to somebody. Nobody picks the phone up. I get emails from them about their service being complete and I respond by saying, “Call me at this number” but no one calls. The contractor did fix the leak adequately, but I would like somebody to call me so I can get my wall repaired. This is the first time I submitted a claim which I did online. The service worked great up until after they were done with the plumbing and the drywall wasn't fixed. Overall I'm satisfied, though I would like better communication with American Home Shield.

I called American Home Shield for a repeat visit for my washing machine. The person that I talked to and the contractor were excellent. However, the contractor hasn’t fixed it yet. He said he needed to order a part so he's got to come back out. I also had an AC unit repaired last year. They didn't replace the whole unit. They just replaced the compressor. So, now, I got a new compressor in there with the other parts. The actual unit is old and the compressor is the most expensive piece which didn’t really make a lot of sense to me. And then, the compressor went out again this year and there was only a year warranty on it. So now, I'm pretty much back where I started. I got to seek American Home Shield's approval to order a new AC unit before it gets hot again rather than to replace the compressor again. But the overall experience with AHS has been pretty good.

American Home Shield is not as responsive as they used to be. You have to hold a very long time even when you call back. There was one night that I held for over two hours. And then when I finally got somebody, they hung up. So, then I asked the rep the next day if that call was logged and she said it wasn’t. And then they encourage you to use the website, but it doesn’t explain every issue, so you still have to end up calling for a customer service rep.

I was pleased with American Home Shield’s overall service. My most recent claim with them was for my air conditioner. I filed the claim online and their website was easy to navigate. The contractor who came out was very pleasant, knowledgeable, and polite. He fixed the air conditioner and it was quick. The service went well.

We had a plumber come out and fix some faucet under the sink. He came when he said he would and he did what he needed to. The faucet has been good since the repair. That was the first time we've had any experience with American Home Shield and it was very positive. American Home Shield was efficient, reliable and cost-effective. I would certainly recommend them to others.

We had a microwave incident and there’s this one company that AHS used and I tried to get AHS not to send that guy because he was supposed to repair my microwave but he never came and finished putting in the parts for the microwave. And the battle went on for over two years. Finally, I got to close it in and I bought a new microwave. They sent another company that finished the repair. My dishwasher was the same way, so I finally bought a dishwasher. I’ve also had work done on my air conditioner and had my washing machine replaced. The latest incident was I had a sink garbage disposal that was not working properly and a company came in and said it needed to be replaced. They replaced it, and they also fixed a leaky faucet, which was terrific.

When I first called AHS, they sent out a company and it took a week for them to get here. The girl that did it, spent 10 minutes fixing or putting some capacitor on the unit. That didn’t fix it. I called again and it was another week before another guy came out and he was a Lennox salesman. He was trying to sell me a new unit for $8000 and I said that I’ll think about it. I’m a 100% disabled veteran on social security and VA money, and I’m taking care of three grandkids. So, he said that he’ll have his secretary call me with a plan but he never did. I called AHS back and told them that they still haven’t fixed my AC and it’s been three weeks now. So, they sent a guy out and he knew what he was doing. He fixed the air conditioner. It was working good for a week and then it just quit. It started making this squeaking and howling sound on the unit outside.

I'm having a great difficulty reaching and talking to somebody from American Home Shield. I wanted to ask them what coverage do I have towards a replacement of a new unit. I have sent emails to them and sent a letter to their main office in Memphis, Tennessee, but I got no response. I also couldn’t talk to a live person. When I called, I was put on hold for 40 minutes. I've done this at least about five times and I've given up.

I'm not a technology person, so it irritates me that I can't call American Home Shield and talk to a person. When I call, I have to leave my message on a recorder. Everything has to be done online, which I don’t like. But once I get through, the service is good. I needed help with my garage door, and the technician that came was great. However, I’m wondering if he realized that I really needed a door because here it is, a month later, and I have to buy the door. Overall AHS was prompt and even though they couldn't get to me for a couple of days because they were backed up, they told me upfront and I appreciated that.

I turned in a request for a washer to be fixed and AHS was unable to process a request within their timeframe. After several phone calls and 3 days later I only have a appointment schedule for a repair TWO weeks after the initial request. Unacceptable! AHS was able to take, process and deduct my payment for the service fee with NO problem but unable to actually have a contractor here. Every time I call I receive different information from customer service about the same questions. I have gone as far as finding a vendor who does work for AHS but they are unable to find contractor in my area.

We had an electrical issue with our garage door. It had one little glitch, where it won't go up and down, but it’s not as much as bending. Submitting a claim over the phone to American Home Shield has been very easy. The representative I talked to was wonderful and I'm happy that once I put in my request, they came right out and got things done. They came out and the guy checked it. He realized that it was just the chain that needed adjustment. After the repair, it goes up and comes down better. Overall, it was a great experience.

Our heating and air unit went out. We needed to have it repaired since we've got some family members with health issues so we filed a claim with AHS. The contractor came out the very next day and got it fixed for us right away. My husband was very impressed with his work and I don't see any problems with the unit since the repair. Working with AHS was pretty simple and they took care of the problem.

I’ve had a good experience with American Home Shield. I recently had to call them to submit a claim for the air conditioner and the submission went well. They sent a good contractor who was professional, courteous and on time. My air conditioner has been working well since the repair.

I've been using American Home Shield for years and I’ve been very satisfied with them. It’s easy to set up a claim. My most recent one was for an air conditioner. I filed it online and then AHS sent me a confirmation number. We were also informed when the contractors were coming out. The contractors AHS sent were good and quick. They replaced the fan motor, took my money, and were gone. After the air conditioner has been fixed, it’s blowing up cool air, which was what we wanted. I had two furnaces replaced by AHS at a different house about 10 years ago. Every time I've had an issue with the furnace, air conditioner or whatever it may have been, it's always been a pretty good experience.

The most recent claim we had with American Home Shield was about a defect in the air conditioning pump. The AC unit was working but there was a problem with a leak. Apparently, the previous owner of this house had done some work to redirect the drain from one of those machines. They had put a little pump and opened a hole into the pipe that was draining the water out of the house. But water was backing up through that hole and, since the machine is in the attic, a leak was created in the ceiling and came through to the second floor bathroom.

Our microwave went out. I submitted the claim online and the process went pretty smoothly. There was a little bit of a problem with the installation though. I recently had some kitchen work done and got some backsplash retiled. The vendor was gonna put the microwave in and backsplash tile wasn’t shaved down enough to fit the microwave. They said we could just install it ourselves or call back and they would come back out and do it. We had to bring the tile guys back out to shave the tile down and the vendor eventually came back and it all worked out.

The dryer wasn't heating and I filed a claim with AHS. Their rep was very pleasant and he sent me an immediate confirmation with the name of the company that would be making the repair and their phone number. The contractor arrived within the proper time and he was very pleasant. He went straight to work and he was efficient. It didn't take him 15 minutes to find out what the problem was but he didn't have the part. He said he would order it and call me back when it came in. I've been with AHS for so long. There have been some people that have come out that were not professional but that's through the years and lately everything's been very good. So I would definitely recommend them.

We had a leaky faucet in one of our bathroom tubs. They fixed the tub, and the only one they couldn’t do was the one near a water meter. There’s water seeping in and then, American Home Shield said that we’re not covered for some pipes outside so they couldn’t do that one. It has always been a good experience with AHS and I recommend them. It takes a lot of the angst out of home repair.

Our air conditioner quit working so we called in. When I was trying to call in my air conditioner problem in the terrible heat, I had to be on hold for one hour and 24 minutes. I didn’t give up because we needed to get an air conditioner. The next day, AHS expedited it. They got somebody out on a Thursday. They determined we either had to have a new compressor or a whole new unit. Either way, we’re going to have to pay quite a bit of money. If we got the compressor, we had to pay about $400 for Freon. If we got the new unit and paid to get the old unit taken away.

My refrigerator went out so I submitted a claim with American Home Shield over the phone but the first contractor they sent out didn't complete the work. The contractor told American Home Shield that they didn't get paid. That was weird so that made those contractors shoddy. It took us tons of calls to call AHS and let them know no contractor ever goes to anyone's house, does the job and doesn’t get paid. That's about a month and a half and AHS got it resolved but it was agonizing. Other than that company, all the contractors that have come out so far have been okay. AHS is one of the best and I'll continue to carry them over my property.

We’ve been with American Home Shield since July and had a couple of claims filed online recently. One was for our AC. Any time the temperature got over 90 degrees, the AC would trip the breaker. American Home Shield sent someone out, and they tried to fix something in the AC but it ended up not fixing the problem. So they had to come out again and reviewed it real quick. They said that it will have to go to an electrician to verify some further things because it is not the AC unit itself that's tripping. The electric people are coming out on Monday. So, it's been pretty quick turnaround for anything. I have really liked the contractors AHS sent so far. And my overall experience has all been pretty good.

The most recent claim done by American Home Shield was for my range, and submitting it wasn’t hard at all. My daughter Debbie did everything for me. The contractor who came was a very nice person. He explained things to me about the range and showed me how to use it, which wasn’t difficult. Since then, performance has been great and I’m very happy with my range. AHS did what they promised to do.

The freezer fan of my refrigerator was making noise and there was ice at the back of it. I filed a claim with AHS online and didn’t have any difficulties. The contractor was great. My only complaint was my refrigerator was beeping and he said that the beeping would stop as soon as the freezer came up to temperature. But it beeped for several hours and didn’t stop. But as soon as I called and said it was still beeping, the tech came out immediately and played with it a little more to make sure it stopped beeping. Since then, it’s been fine.

We recently submitted a claim online with American Home Shield due to a water leak that was causing damage. Getting a claim service was easy, what’s hard was getting it expedited. When I talked to the plumber, he couldn't come in 24 hours. But he could come if we expedited it through American Home Shield. That would mean I’d have to call. And unfortunately, with American Home Shield, I’d be on hold for about an hour and a half.

I submitted a claim for my AC with American Home Shield. Everything is automated. So, as soon as I called, they assigned a vendor and then, they called me and fixed an appointment. The contractors, they don’t interact much. They detect the problem and take it from there. The most recent issue was for the AC. There was one contractor assigned, he came and fixed it and took some money saying that it won’t be covered. I paid out of pocket. But it was not fixed. I called American Home Shield and they sent another contractor. And, again, the same thing continued. He fixed it and then it didn’t help. So, he had to come back again. I hope it’s fixed today, otherwise, I have to call.

I would definitely recommend American Home Shield. I’ve been with them for almost two months now. Three weeks ago I had a problem with a high frequency thermostat that went bad. I submitted a claim online and it was extremely easy. It took me two steps and everything was handled electronically which was a breeze. AHS also made it easy to schedule the service and I appreciate that. The service person that came out to do the service was excellent because you never know who you’re gonna end up with and it’s not always a good experience. He gave me notice that he was coming to make sure that I’m also there. He was on time and very professional, polite and patient too. He answered all my questions, gave me his analysis, and explained the mechanisms and workings. He got the work done extremely quick and the dryer so far has been doing good.

My air conditioner was leaking Freon and the person American Home Shield dispatched out to my home tried to check the leak but couldn't find any. They just put in a leak detector on leaked floor. They said if it leaks again, they’re going to come back for free. Everything went well and easy and I had good communication with the contractor. However, it’s been leaking the Freon out every few months since the repair. But other that, everything's good and I'm very satisfied with my experience with AHS. They always sent the right contractor, provided smooth transactions and were pretty responsive.

Our AC unit was not cooling so I had to call American Home Shield. I submitted the claim, which was easy, and then they scheduled people to come out. The contractors were perfect and the AC has been good after the repair last week. It was a good experience and I would recommend AHS.

I've had a great experience submitting a claim to American Home Shield. I’ve always gotten call backs within 10 minutes of putting in a claim plus I've always gotten all the help and recommendation of top quality professionals in my area for me to call. My most recent claim was about insulation and installation and I had an electrician come out. He fixed every little problem that I had and even some more.

I have an AC issue. I called on Tuesday. No return call from vendor. Called vendor several times on Wed. Kept getting VM full. Finally got a hold and the vendor said he can make it out Saturday. It's 91 in the house. The vendor is a one man show in the inland empire of about 2.5 million people. Does this company really care? Or are they using the cheapest labor they can find? I run a call center for one of the largest companies that provides rental homes in the US. If it is 90 outside we are there in 24 hours not 5 days. Now I am currently on hold for 50 minutes. Hey AHS call center manager, I would have fired you long ago for that service level.

I called American Home Shield for our plumbing and electrical, which was part of the moving process. I was on hold for a modest amount of time and my interaction with the rep was good. Both of the contractors AHS sent were good as well. Our plumbing and electrical are better than what it was before it was fixed.

I requested service four days ago for my AC unit. My request was given to a company about a day later. Two days after that I had not heard from them. I then called them and they informed me they had never received a request, but would call me back. After never receiving a call back I tried to contact American Home Shield. I attempted to use the chat feature and was told no one was available. I called the 800 number. 30 minutes later I am still on hold and try the chat again.

Our a/c quit working. We live in the desert, 110+ degrees. 13 days have gone by and we still don't know when our ac will be replaced. Every time we have called we have gotten different information or just the runaround. The contracted technician was prompt, gave us his cell phone number and has kept in touch. Would not even recommend AHS to an enemy.

Several years back, my water heater busted. It was almost 20 years old and American Home Shield had some people come out. I found out from the tech that American Home Shield actually owns this plumbing company. I was told that the tank wasn’t drained because it had rust coming out of it. I didn’t live here for the last 18 years and when rust starts, it doesn’t stop no matter how much it's drained. That cost me thousands of dollars because the plumber had to expand some tank in it and put the water heater in, all that on my dime 'cause American Home Shield didn't do anything. The lawsuit was brought against American Home Shield and they still came back and denied it.

Our air conditioner suddenly went out so I filed a claim with AHS and it was out for four days before they fixed it. The contractors were booked because of the summer. But everything else was wonderful with the contractor. Everything was nice.

American Home Shield is easy to deal with. I submitted the claim with them for the swimming pool pump via phone and they have good customer service. Then, the contractors repaired it on the same day that I made the claim which was crazy. I've had no problems with the swimming pool pump since the repair.

Our water heater won't start so we filed a claim for it online with American Home Shield. The technician mentioned that the remote was burned out then he changed it. The heater is now in good condition and is functioning well. It has been an easy and simple experience.

The most ahs would offer as to replace my refrigerator was $2800. This was far less than they led me to believe they would pay when I purchased the policy. That said they were able to use their buying power to purchase the GE Monogram fridge that would normally sell for $10k for $5,800 so my net cost was about $3,000. I would now rate them a 3 star.

I submitted the claim for the air conditioner online. The original provider we had would not get back with us. But once I contacted American Home Shield, they switched to another provider very quickly. The new one got back to us the very next day and it was very smooth. Whenever I had to change the provider, I called AHS. It was a little different but it was still a pretty simple process. AHS takes care of the hassle like comfortable home ownership.

This morning, I called 'cause our toilet needs repair and the experience in submitting claims is generally fine now. But I had a problem twice before where their little automated system wouldn't accept my credit card. Although they wouldn't bill it until after the service if I wanted, I just had to give the number to start processing the service request and there was some automated glitch in it. I also had to hold for a really long time until I got to a person, but once I did, there was no problem. They've responded quickly and got the service provider organized. It was all scheduled and very seamless. The contractors came when they said they would. They also fixed things and if they didn't fix the whole thing, they would come back and do a follow-up without charging extra. Overall, the warranty has been useful and American Home Shield has been fine by us.

I hate calling American Home Shield. It always takes at least an hour to get them on the phone and sometimes, an hour and a half. It was good when I got someone on the phone though and they sent a technician right away. When I filed a claim for the water heater, someone was sent within 24 hours and the water heater was replaced.

I had a few claims with American Home Shield until it finally came to a point that my air conditioner needed to be replaced since the Freon leak kept on coming back. Submitting the claim online was better than calling them, where the minimum hold time was one hour, although the representatives were professional when I spoke to them. With one contractor, I had to put them down for being dishonest, gouging me on prices, and not returning my calls. I told them that I never want to use them again, however, when I submitted another claim, I cannot believe that American Home Shield scheduled the same people to come out even after my complaint. But other than that, the AC is completely replaced. It’s fine now and I was pleased.

I have AHS for total of about four years, a little over two years at my current house and two years at my prior house. When one of my two air conditioning units wasn't functioning properly, I submitted a claim online which was easy to do. The contractor they sent was very good, courteous, and on time. They got the job done and my air conditioning now works well. All in all, AHS was efficient and my claim was completed.

My AC had a problem and I filed a claim with AHS over the phone. The people who came from Atteberry & Marshall were extremely courteous, efficient and they took care of the problem. They were very good and I would recommend them to anyone. It was one of my better experiences with American Home Shield.

I had a problem with my AC unit, so I had to call American Home Shield out. I used them for about six times on different appliances and stuff in my home and I'm very satisfied with them. Also, I was satisfied with their contractors. The only time they had to come back was when they had to order the parts and wait for them to come in but other than that, it was great. I tell people about Home Shield and some say they can’t afford it but to me, it’s worth it so I’m a lifetime customer.

I’m on my fourth year with American Home Shield and whatever is broken, they come and fix it properly. I give them a call to submit a claim. And I’m on hold for a while and then their reps come on the line and they talk to me and take care of things from there. In the beginning, I was not very happy with one person from Sears, but the new contractor is really good. I have had few different things go out. My microwave went out and they changed the motherboard and they fixed it and it is working fine now. And before that, my washing machine was not working, so they changed one of its components and it is also working fine. They really do a good job and I’m happy with them. I have already recommended them to few of my friends.

When I called American Home Shield to submit a claim, the customer service reps were right on their toes and I got good results quickly. I had a leaky valve in my refrigerator, and then I was not able to turn off any of the shut-off valves. I had to call my son-in-law and it was 7:00 in the morning when I found the puddle on my floor. But the contractors were there before noon and they did a good job so I was pleased. Everything is working fine right now.

I filed a claim with American Home Shield for the plumbing situation and for some electrical stuff which happened at the same time. For the electrical stuff, my ceiling fan went out and I had problems with my electrical bill but I got that taken care of. Also, my front porch light was starting to mess up and I was told that I could get that repaired. However, somebody called me and told me that I couldn't because it wasn't inside the house which was very disappointing.

I filed my claim with American Home Shield on the phone and the claim process was flawless. The contractor that they sent out to the house was fantastic. The techs were courteous, very professional, and knowledgeable as well. I had a great experience with AHS and everything is back to normal since the repair.

I had an air conditioning issue and when the technicians came out, they were professional and courteous. However, they had to come out multiple times because they did the wrong thing each time, but the air conditioner is fixed now and it has been fine. Overall, American Home Shield has been easy to work with and worth the money.

I have a leak in my swimming pool. I filed the claim with AHS over the internet and their site is very friendly. I go and next thing I know, I get a text saying that they got a company that's going to notify me within 24 hours. But the contractor, Three River Pools, never did for five days. So, I called them and they said they never got a notification. I called American Shield to notify them again. When it got through, the Three Rivers Pool guy showed up unannounced. He didn't call anybody to let us know he was coming. My wife was here and she didn't know what was going on. I was out of town. It's been a mess and he didn’t do what I needed him to do. He just came here, said that we need to this and that, and left. AHS did the air-conditioner for me, though, on my first call. That worked out just fine. They had an AC person come out, find the issue, clean it and put it back together. But overall, it was a difficult experience.

I called American Home Shield to file a claim for a water heater relief valve. The contractor who came out was very personable, friendly and upfront. I would definitely recommend him anytime. The only drawback that I have with American Home Shield is the wait time when you call. I was on the phone and it takes forever to get a representative. It was 50 minutes the first time I called and then I got hung up on. Then it was near an hour and two minutes before I had a representative. When I did, I said they should come up with something where they don’t put you on hold, that they call you back when you’re next in line. There’s been a couple of times where maybe it was around 20 minutes but the majority of times, it is a very long wait. Even so, AHS is very reputable, cost-efficient and every time I’ve had them, they’ve done their job. I have recommended them to quite a few people.

First, I had to be on hold for about 2 hours before I could talk to an AHS rep in order to submit an emergency service request. The emergency was due to the fact that I had an infant and the weather outside was 105 degrees. The service technician showed up the next day and diagnosed that the AC unit had to be replaced. It has been about a week since the initial diagnosis was done and I am yet to get a status update from AHS. They say that they are still waiting for the diagnosis from the service tech. Meanwhile we have had to endure a week without any AC in the scorching 105 degree heat.

I have unfortunately had to place several calls regarding no cold air from air conditioning unit. Each time I have had to wait over an hour to speak with a representative. I am not being serviced properly as a customer should. I have had 3 companies come out to assess the problem and have had no results as of yet. It’s been 2.5 weeks and am still without a/c. When I asked to speak with a manager they tried to send me to the escalation department but no one was available to speak with me. I was then told that the department was closed. (On a Tuesday at 11am). The best the representative could do for me was to submit a form and have someone call me back within 48 hours. I live in Phoenix and AHS is unable to supply emergency services. Call centers are understaffed with no concerns for their customers.

I've been a long-time customer of AHS, and once again, I've been pleased with their coverage and service. I had a toilet that unexpectedly broke in the middle of the night, cause unknown, probably due to wear and tear or an existing flaw in the porcelain. AHS set me up with a contractor within 24 hours, and my toilet was replaced for no more than the cost of my service call. The contractor was great, courteous, professional and timely and did a wonderful job. Without this coverage, my cost would have been at least $500 or more. For $100, everything was replaced, I got a brand new toilet and both AHS and the contractor did an excellent job addressing my concerns.

There was a water leak in the upstairs bathroom and I got a claim submitted with AHS. Two people came. One came to fix the ceiling and the other one fixed the pipe. They're friendly and they helped me but they did not resolve it. The next day a part of what they have repaired fell down on the floor so I called again. They said they cannot do anything more than that. But overall I'm happy with AHS.

I do everything online and submitting a claim is very easy. I had a problem with the air conditioning unit not cooling properly and when the technician came out he found that there were ants crawled up into the switch. They went right to work and it was taken care of within 30 minutes. Since then the air conditioning unit has been performing fine. I've had American Home Shield for a while and whenever I've had issues they take care of it right away.

My air conditioner stopped working and I filed a claim online with AHS. We waited two or three days for them to come out and fix it, which in August heat was not fun but it was okay. I was at work when the contractor arrived but my mother was there. She ended up putting him on the phone with me and he was very nice. I told him what was going on and it did not take him very long to have everything figured out and fixed.

There was a leak in my AC. I submitted a claim with AHS and they took care of me very well. The technician showed up on time and took care of the leak the first time. The AC is now working good. I only had two or three claims with AHS but all those occasions worked out pretty good. They took good care of me and overall, it's been a good experience. If I had to go back, I'll definitely go back.

We have been operating our air conditioning unit since the house was built in 1989. Then in 2011, the collection pan overflowed and caused one spot on the dry wall. We called American Home Shield and they sent Piedmont Mechanical in Loganville. They supposedly fixed that but they fixed the wrong thing. Then they kept making appointments and cancelling them. They also told American Home Shield that they were here but nobody was here. They started lying as well and tried to collect money from American Home Shield for work that they didn't do. So we've asked American Home Shield never to send them out here again and that’s how we ended up with AAction. They’re prompt and a little better than Piedmont.

The pool pump started making a lot of noise so I submitted a claim to American Home Shield online. The technician came out bright and early the next day and he was very professional. He replaced the pump motor of the pool filter system, but he also checked the whole system and made sure that was the only thing that was wrong. He was excellent and it’s now performing as it should. It was a great relief that we had AHS in place ‘cause they took care of it quickly and provided excellent service.

When I first contacted American Home Shield, it was for an air conditioning problem. They sent an air conditioner guy from Myers. That company had an app in which I could track the technician on the phone. The app also showed if he’s waiting and how many minutes were there until his arrival. It was really neat. Everybody should use that. However, the tech ended up saying that the problem was not with the air conditioning but was an electrical issue. He said, “I think it’s a problem with the breaker panel because I can get it started, but then it will shut off.” So, I set up a service call with an electrician.

My AC wasn't working and my friend who was then sitting the house submitted the claim with American Home Shield. We made our holiday short because we felt worried about our house. It took almost a week before anybody came to take care of it and the reason given was that it kept raining, but it didn’t rain all the time. When the contractor came, he fixed the unit immediately and now it's working fine. My experience with AHS normally has been very good and I'm happy being with them, but it wasn’t really satisfying that the contractor took so long. They could’ve made a better effort to hit one of the times when it wasn’t raining.

I had a problem with the air-conditioning unit. A mold messed up on it and it went bad. AHS got it straightened out and the contractor they sent seemed nice and real good. It also seemed like they knew what they're doing. Since the repair, the AC has been better. We don’t have problems all the time, but whenever we do, we call on AHS and everything’s been working fine with them. I’d recommend them.

I had a plumbing stoppage in the toilet and I submitted a claim with AHS online. It was very easy. The contractor was on time and the repair went pretty smoothly. It was a very good experience. It is definitely worth having the warranty for peace of mind.

My AC was leaking. The water was backing up and causing the kill switch to turn on and kill the unit, and then the water was in the pipe so water was leaking out. I had to walk in from work and it'd be 85 degrees in my apartment. I live in South Louisiana, so it was really hot and I had to get American Home Shield to come out and take a look at it. So I went online and submitted a claim for the first time. Their website is easy to use and they were on top of it.

I’ve been with American Home Shield for almost 20 years now and the most recent claim I filed was for our dryer. It would come on but it would not cycle. I submitted it over the phone and I had a very long wait time of about 25 minutes and I wasn’t happy with that. But once I got a hold of their reps, they were very nice and polite to me. The contractor was a nice guy too. He met every appointment that he said he was coming. He also did what he was supposed to do. He put in a couple of different parts and thought he had the problem fixed but it wasn’t. He was persistent though. He then put in a computer board, but it wasn't still functioning right as the dryer would come on and then would shut back off.

I recently had an issue and it took a while for a supervisor to call me back on it and I did not really appreciate it. Every time American Home Shield sends somebody to my house, I pay $75. And with a warranty, I feel like that shouldn’t have to happen. I was trying to get a repair on some electrical work and the person that they sent out had to rush through the work order. They have things they have to do too and a lot of customers, but I’m a customer also. The person should have tried to help resolve the issue that I was having right then and there. All he did was walk in my house, fix one outlet and then left and then they wanted to charge me $75 for it. I don't think it was worth $75. And then, they said I didn’t pay them. I’m trying to at least talk to somebody through customer service but it takes so long to get people on the phone. I tried to pay through their automated service and it won’t take my card. I’m still trying to pay it.

They've gotten worse over the years. I bought my first home in 1999 and I've had American Home Shield forever. They were great in the beginning. Now their clientele has grown and they are not able to service their clientele. They suck from a service standpoint. Based on my ridiculous experience the last time I had a service call, submitting a claim online was extremely easy but when I called them, I can't get anyone on the phone. I was on hold for over an hour which was ridiculous. And no one ever came to the phone so I eventually hang up.

The compressor on my AC unit has stopped working. I submitted a claim to American Home Shield through phone and they sent people from Trinity Heat and Air. They always do a good job and in explaining stuff. Right now, the air conditioning unit is working fine and I’m not sweating. My experience with AHS has been great every time. If I have a problem, it doesn’t take too long for them to get the job done.

Like other negative reviews - AHS took a long time to answer phone calls. Some were nicer than others. I bought a house knowing that the AC unit was broken and could use AHS to help fix it (per previous homeowners) but when I called & got an open work order because AHS didn't have any AC companies to suggest in Maui, Hawaii. I called several AC companies and as soon as I told them I have AHS they said no. They said AHS requires the worker to be on the phone before they can work on it, but that worker won't know how much it would cost. Another company said they didn't get their money AHS from another customer so they will not work with AHS. They were willing to work with me.

Seven years ago in December, right before Christmas, my refrigerator went out. I called American Home Shield and they sent Sears out. Sears came out and checked everything and told me that something in the back hadn’t been cleaned. I was supposed to pull the refrigerator out, take the back off and clean it out using a vacuum cleaner. I said, “That’s the reason why I have American Home Shield.” I was not going to pull the refrigerator out. But American Home Shield didn’t cover it. and I lost all my food. That was the first time I had a problem with AHS.

I went online to submit a claim on a leaking faucet in a bathtub. I like how they set it up where I pay online for the trade fee because before I had to pay when the contractor came. It's good because I'm renting out my properties, and it was horrid trying to get the tenants to pay the trade fee and then reimburse them. I like that they made it easier. The contractor was good. When they called me, I explained to them that I was the landlord, but it was my property, and I gave them my tenant’s information and phone number. They contacted my tenant within 30 minutes of me giving them the information and then they set up the time with my tenant. They then went out and did the repair and they sent me a letter, letting me know what was done and when it was completed. Since then, the faucet’s not leaking anymore and everything is great.

Dealing with American Home Shield is so bad. The last time when I had a claim, I timed it and I waited an hour and 11 minutes on the phone. They also want account or ID numbers and I don't have it handy when making a call. And then, I had asked to speak to a supervisor and when they transferred me, I got a machine. And I haven’t called them that many times, but every time I called, I get the same problem. It's either there are too many customers or they don’t have good management in handling their telephone calls.

When our dishwasher needed a repair, I submitted the claim with American Home Shield. Their representative was very professional, but getting through to them is difficult at best. There are times that the hold times are absurdly long. Many times, they exceed 30, 40 minutes which is extremely frustrating. We have a special number that we can call because of the association that we have. My wife and I are realtors but it doesn't matter what number we call to reach them. The least amount of time that their recording said was 30 minutes. It takes a God-awful amount of time and I'm not going to sit on the phone for that amount of time waiting for somebody to answer my call.

My air conditioner was 15 years old and I had to call American Home Shield because it was leaking and just quit cooling. The contractor came in and they had to order some stuff which took a while. They got it fixed it but it went out again. They came back out and it was something outside that needed to be replaced. They opened it up and it was totally gunked up and rusted. They never came or called back after that so I called them. And they finally came back out and fixed it and I hadn’t had any problem since. They did an awesome job.

Our old conditioner blew up and I filed the claim to American Home Shield by telephone. However because of our harsh schedule, it was two weeks by the time we got somebody else here. The contractor was from Muskegon and he was courteous and very informative. My husband asked him a lot of questions and he answered them all. He explained things and what he was doing, and also showed us what was wrong and what had happened to it. He was outstanding.

The problem with my dryer had been off and on for a while and we've had one repair on it before. Although it was not on the same problem, it was on that particular dryer. I submitted the claim online and the contractors were very knowledgeable. They were fast in getting the job done and the dryer has been fine since the repair. We've had American Home Shield for nine years now and I'm completely satisfied with them at this point, as long as they don't change anything.

Our freezer's ice maker wouldn’t work. The gentleman that AHS had come out was absolutely fantastic. He was really nice and helpful. The ice maker now works and that’s all that matters. It was great overall.

I recently filed a claim with American Home Shield for the dryer. It stopped working but we didn't realize what the cause was. Submitting claims varies as it sometimes comes right on the phone and sometimes I have to wait an hour to get somebody to come answer the phone. But once I get to the claims reps, they're really nice. They got all the records on the computer. However, it would be so much easier if they would do like what Delta or T-Mobile do, where I call in and if somebody can't get to me, I'd give them my number and they'll call me back when it's my turn. The contractor then came by the next day. He knew what the problem was. It was the door which wouldn't shut. He had the part on the truck. He fixed it in 20 minutes and left when done. The only major thing about them is that sometimes if they had to order a part, it may take an extra week to get it and to get it rescheduled. Overall, I'm happy with it.

What originally started out as a clogged toilet seemed to have transformed into a bigger issue with the sewage line. So, when it was just the toilet, I called AHS on a Friday. They were booked and couldn't come out until Monday. On Monday, they unclogged the toilet and everything seemed fine. We found out later that there was a sewage backup in the basement as well. When I called back to report the sewage problem in the basement, they said that it was close enough and that they would just reopen the ticket. The contractor who came was a nice enough guy. The only thing that was confusing was I thought someone from Anytime Plumbing would be coming out. The van of the guy who came to the house didn’t say Anytime on it. It said A&D Plumbing. What we found out was that this A&D Plumbing does not have a great reputation. But overall, though, AHS was helpful and fast.

My Sub-Zero refrigerator was not working well. It's so difficult to submit a claim with AHS. Every call, I have to wait about an hour before I can get through and after that, they'll find a repair company that's not familiar with Sub-Zero refrigerators. The company sent the same people three times to my home, so every time I'm working with them, I have to stay home just to wait for them. The first time, they did something, and after they left, it was the same situation. So I had to call American Home Shield just to tell them it's not working so, I had to wait for an hour. When it finally went through, they sent the same guy again so, I complained. I said that the company wasn't familiar with how to repair this kind of refrigerator but they didn't care. They sent the same guy again in two days. He did something again, then he said there shouldn't be a problem.

I called in a claim for my washing machine and the person I talked to was very professional. I was going to reschedule for a couple of days out because I was out-of-town, but she ended up getting me the next day, which was fine. The contractor was very prompt. He did his job and left. The service was within the time-frame that they had. Since the repair, the washing machine has been fine and working. The only thing I noticed is that they had gone out on the price for the monthly fee. The last time I paid was $15. Other than that, the experience with AHS was fine and they were very pleasant. I'd recommend them to some more people.

We've had two great experiences with American Home Shield. We called the plumber and electrician to come out and they were nice and easy. Our problems were solved and the service fee was only $75. The electrical was the last service call we had. We live in an old house so switches started to not work properly. The chandelier in the stairwell would only turn on with one of the two switches and the other one would sometimes turn it on. We dealt with it for a while until we finally decided to do something about it. It was easy to do the claim online and American Home Shield communicated promptly. The electrician that came out found that there's a bad three-way switch, and he resolved it. There was another chandelier that wasn't working properly but he couldn't get into the chandelier to check the wiring, so he couldn't fix it which was fine. He was very polite and made me feel very safe. He did a good job.

I filed a claim on the phone was for the AC. The first contractor was very professional and he came at a decent time and his truck was marked. He was very thorough with his inspection and explained everything that he could, but he couldn't fix the AC. He said that the AC needed to be replaced so we had another contractor come out through AHS because they wanted a second opinion, and that contractor was horrible.

I’m out in the country on a little lake, Sanibel, and it’s not easy to get appliance people to come. They have to come from a long way so it costs a lot. I found an appliance man from Cape Coral and he’d come here a lot for me so I’m debating with myself since I haven’t restarted the American Home Shield yet. I don’t know what’s the least expensive membership I can get. I took it because I have an 11-year-old refrigerator. The problem is the ice maker because that’s what’s causing the water on the floor. And one thing after another’s happening to my dishwasher. I put a lot of money this year and I had the repairman come out four different times for the refrigerator and the dishwasher.

The first experience with AHS was positive. We bought the home on a Friday and our air conditioner went out on that Sunday. It was a weekend so we couldn't find our account online but AHS was able to find it. We called that 1-800 claim number and submitted a claim. We called at 11:30 night time and waited not more than 10 minutes. And then their rep told us who to call or who was going to call us. But he ended up calling the Recap Home Services because we hadn't heard from them within 24 hours. Nevertheless, Recap Home Services responded back and came out within a day. The contractor was there for an hour, listened to the unit and was good at keeping us updated. The AC has been working fine since the repair. I dealt with other home warranty companies before and it wasn't the best experience, but with AHS, it was good.

I had a plumbing issue and called American Home Shield to file a claim. It was quick and their rep helped me in a good fashion. The first contractor kept on putting me off, so I called back American Home Shield and within a couple of hours, I had a new one. The contractor called me and the plumber came, got on the problem and did a good job, which was not an easy repair. All in all, it's easy to contact AHS whether I use the phone or online. I also like the fact that they were able to easily switch me to a more efficient contractor.

I've been with AHS for 15 years and so far, my experience has been good. Recently, I had a leakage in my faucet and the contractor they sent out was professional and very confident. And there have been no problems after the repair.

My water line and the motor in the bottom of the refrigerator were out so I filed a claim to American Home Shield. The representative was very kind and patient. They recommended two persons, and I picked Sears. The contractor did an excellent job and he knew his craft. I'm always pleased with the people they send out and their service too. Since they repaired my fridge, I’ve had no problems. I hope it lasts another 100 years. I’ve always had an excellent experience with American Home Shield, they always send top people out to do the job and it's always done effectively. I would highly recommend their service.

I had a claim with American Home Shield and they did a good job as far as covering for an air conditioning problem. Submitting the claim was as easy as it has always been. I pay the deductible and that was it. I did have a claim before that I called in and I couldn't get them on the phone, but our experience with them overall went very well.

Ticket#1: Issue not resolved (Feb to May): My refrigerator gasket went bad on Feb. Some Vendor installed Gasket in Feb, but it did not work. We followed up multiple times and we were told to keep trying. Nothing worked! Ticket#2: Same issue reopened and still not resolved (June to Till date): Eventually I called AHS in June stating prior service did not work. I was told new ticket should be created for this time (since prior service is more than three months). New ticket was created and new vendor service (universal) person came in June and mentioned Gasket which was installed before was incorrect. They placed order for Gasket and told it is on backorder and it will take few months to get gasket.

American Home Shield was offered to us when we purchased our home. The contract was for one year. We didn't research any other warranty companies and continued to renew with American Home Shield for the last six years. We had a recent claim on our air conditioner and I had called to cancel my contract because I had gone through a lot of annoyances dealing with customer service, and being passed around, and no one giving me a sure answer. Then I spoke with a lady in the retention office to help me out and put me in contact with someone. If it hadn't been for her taking care of that matter, I would have definitely cancelled my contract. A different contractor came out that day and took care of my problem.

We had an AC problem and submitted a claim to AHS. Their claims process was easy but most times, an issue took them five days to get it fixed, then they come back three times to get it right. I talked to somebody there every time and there's not really a resolution. The AC is working fine now. But the first time, the vendor said something was caught up or wasn't moving and he did something. It worked for two days, and then it started blowing out again. Then they came back out, and I asked out what it was, said some type of sensor. It worked for a few days and then it went out, and then they finally fixed it.

We called AHS for a leaking toilet and a bathroom. Submitting a claim was easy. It took a couple of days for the contractor to come out and then the job was finished. We've had them for a number of years and they're responsive to our needs. If something's wrong with one of the contractors we let them know and they find somebody else for us. We've always been very pleased with the service and the quality that we've got. It's a bargain for the price that we pay.

I had a recent issue with the ice maker in my Frigidaire refrigerator. I called AHS and filed a claim for it and it was easy. The representative simply asked about the problem and the model number. They assigned a claim number and within 24 hours, the service company called and set up the appointment. Since the repair, I've had no issues with the ice maker. American Home Shield is a professional organization. Their contracts are easy to read and they follow it to the word. There has never been a hesitance on their part to say, "No, that's not covered." Also, I've had various technicians and 90% of them fixed the problem the first time.

We experienced our air condition unit to start not getting cold. It happened four days and we called American Home Shield. It was easy to file a claim with them. They scheduled an appointment with an AC group and about four days after we made the appointment, they sent the folks out to assess the problem and suggested that our AC was just short on Freon. The guy who came out was nice, explained everything to us and got the AC working well. Everything was perfect. AHS works really well, we like the experience and we’re happy with them. In fact, we tell people about them all the time.

I called AHS about the freezer late at night and I got to them very quickly, but they did not have anyone who could come out right away. I told them I was concerned because everything was going to spoil and the rep checked and got permission to send the job to somebody else. She gave me their dispatch number and their name and their phone number and said that that person would be calling. I called the contractor the night before but he made it that day and he came in. He opened the freezer, took out the top rack and turned it around, put it in and then he closed the freezer. He said the freezer wasn’t closing because the top rack was put in backward. We were new to the house and whoever cleaned the freezer put the top rack in that way. It took the contractor two minutes to fix the problem and I had to pay him $75 but it’s worth every penny.

I recently had a claim with American Home Shield for my refrigerator. I called in and got the service request created. But before that, I have tried submitting a claim online, which is how I prefer it done because it’s so much easier, but I couldn’t get the website to work, it would not submit. Anyway, the contractor then came, and they were professional, courteous, attentive and worked hard to resolve the problem. Overall, the service works well.

I had a plumbing issue and American Home Shield's claims process was quick. They called me the next day. The contractors were also very friendly. They called and told me when they would be there and they came on time.

The American Home Shield interface was easy to get in. I just logged in, put the information and things happened. When I turned in the claim, everything was fixed. We were at our rental house the following weekend after the fix and things seemed to be working okay. AHS's service worked as advertised.

American Home Shield has been doing fine, except for one of the contractors they sent. His and Her Plumbing was to put in our water treatment system and they charged me $300. They brought it out in an unmarked box. There was no paperwork and when I asked for the warranty, the person they sent said I have to go online and get it. They were able to put in the water treatment system and then the container that holds the salt. But it had a 60-degree angle so I’ve had the contractor out.

My most recent claim to American Home Shield was my air conditioning, which went on the fritz in the first part of May. We went without air conditioning with 95 degrees in our house from May until August 1st. AHS sent out seven different people on May 20th that could not fix the problem, so we requested that they send out another air conditioning company. They sent four different companies, and not one could solve the problem. They were all saying that it was our ductwork up inside our ceiling, and they wanted us to cut holes in our ceiling to find out where the problem was in our ductwork. I refused and told AHS, “How about you let me get an outside company to come in and see if he can find the problem and fix it.” American Home Shield agreed, so I called the person that we usually get to fix our air conditioning. The tech came out here and within 15 minutes, he had it fixed.

In my recent claim with American Home Shield for my air conditioning, the contractor and I had some trouble figuring out what the problem was. It took five weeks to resolve. They said it was a part that took some time to order and when it came, they went back here. It was leaking again and they put more freon in. That didn't work, so then they figured out a part might have been installed wrong. Then it got cold. When it broke down, it was on a Friday afternoon and when I was calling AHS, I had to call back two of the three times. I had to wait all the way until Monday to get anybody to answer a call, even though they said that the person that was coming out to service was open on Saturday. Nobody ever returned my phone call. It was a tedious experience.

I've had American Home Shield for quite a while now and I'm happy with them. My most recent claim with them was my kitchen faucet. A plumber came out and he was just here for three to five minutes. He just opened the sink and looked under it. He took out his iPhone and took a picture. He showed me a picture of looks like the seal in the faucet. He said that we have to order the part and he'd have to get it approved from AHS.

I had an issue with my water heater so I submitted a claim online to American Home Shield. Our tenants in the property were the ones who interacted with the plumber but I was able to talk to him on the phone and he was very nice and knowledgeable. He replaced our water heater and it was an excellent service. Everything was very easy to set up with AHS, I had lots of good communication, the plumber showed up on time, and the result was great.

Our realtor arranged for American Home Shield warranty when we bought our house and my experience with them has been fine. I called them for the claim and it was very quick to get them on the line. Then the person came right way and got it done one time. The contractor did an excellent job. He checked everything and said that there wasn’t anything wrong and if I had any trouble in the future to call him back.

I submitted a claim for a plumbing issue online and the contractor they sent out was professional. The plumbing has been fine since the repair, and it's been fine dealing with American Home Shield. I've been quite pleased and referred a few people to them.

I was on vacation when my central air broke down. My golf partner does heating and air conditioning. I didn’t call him because I have American Home Shield. A First Response was the first company to come out and they are the worst company in the world. What the technician told me was the reason why it happened, why my lines froze up, and everything stopped working because I ran low on coolant. He said, “Listen, I’m not going to fix the leak. I’m not even going to look for the leak because if I find it, chances are it’ll be in an inoperable area where I’m not going to be able to fix it anyway.” So he told me he'd put in the sealant which by the way was pretty much insurance fraud because I didn’t know if he did that. He charged me $107 for it. So, it was a $700 something bill and he said, “ A First Response will pay for $10 of your coolant, but after that, it’s up to you. It’s $50 per gallon.” He didn’t ask me how much I needed.

American Home Shield sent somebody who couldn’t fix the problem and that person called somebody who could fix it. Everything was smooth and fixed at the end. It's now working the same as before and as expected. They solved the issue and I'm happy. The experience was pretty good.

Our air conditioner broke down and the company that American Home Shield sent to work on it did a terrible job. We had to get it repaired but trying to get service was a problem since we’re in Tuscaloosa and nobody in our town and in the town closest to us will contract with American Home Shield. I called six different companies and when I finally got one that would come and look at it, they weren’t affiliated with American Home Shield. So I had to pay extra money out of my pocket to find out what the guy had done that didn't work right.

I submitted a claim with American Home Shield for the hot water heater. The contractors were decent but it took a couple of weeks for them to get it squared away. I’ve been with the company since ’96 and they were great but what they've done decreased quality. They used to come out and repair the problem the same day. If it went beyond a week, they replace the item. But now, the contractors come to our house to do an evaluation and if there are parts needed, they have to take that information back, enter it into a computer and then American Home Shield orders the parts and sends it to the contractors. So, the contractor is at the mercy of AHS to get the part to rectify the problem and that's taken up a lot of unnecessary time.

I submitted my claim with AHS online. I tried on the phone but because of these problems down in Texas, there was an hour wait. They were very prompt with the repair and it was very well done. It was a pleasant experience, a little cumbersome in the beginning, but I would chalk that up to the problems down in Texas.

I've had American Home Shield for 4 years ever since we've been in our house and I only had to use them three times. When our air conditioner stopped blowing out cold air, I called them and submitting the claim was fast and easy. The rep I spoke to was great. AHS responded immediately that time and someone called me back immediately. The contractor who came out was very cordial and friendly. When I told him what was going on, he knew exactly what it was. He also had the part with him, which was very unusual to me, so he was able to fix the AC and it's been running fine ever since. American Home Shield is a great company. I was very pleased with them and I would recommend them to someone else.

Our ice maker stopped working 5 months ago and is still not repaired! We have had 2 different service companies and 6 attempts to repair the ice maker. The first repairman damaged our trim trying to move the refrigerator. He attempted to hide the damage by gluing the trim back to the floor board, leaving a sloppy mess. Each repair person has a different diagnosis, yet none of worked.

Overall, I am satisfied with the work that was completed fixing my garbage disposal. However, the repair indicated that the blades will likely bend again and this will be a repeated problem. I would have liked a more proactive response from American Home Shield instead of me simply having to call each time the blades aren't properly working.

I called American Home Shield to submit a claim for our AC and I requested the same company that serviced it in May because they knew of the existing problem. AHS said they were going to send that company and they ended up calling another company, so I had to call them back to straighten that out. They gave us priority service and they fixed the problem with the AC that day. So far, everything’s been fine. It was a very satisfying experience.

I had an air conditioning unit that was frozen up due to lack of Freon, so I called American Home Shield and it's relatively difficult. The wait is long when you call but once you get a hold of them, they're very responsive. It was a 112 heat index on that particular day, so they classified it as an emergency and they were out within three hours which was remarkable. Their rep was fine and the contractor was a knowledgeable young man and fixed the problem immediately. I know the call load must have been heavy with temperatures like that.

I called in a claim to American Home Shield for my air conditioner and it was easy. Then somebody looked at the air conditioner and it has been working properly since the repair. I'd recommend American Home Shield to all my friends.

I had a back-to-back claim for a dryer because it wasn’t working. I signed in to American Home Shield and filed a claim online. It was self-explanatory and you can be done in two or three minutes. I really like it and that it's a lot better than it was four or five years ago. I got a text and an email from AHS saying that they will call within a certain timeframe. Apparently, the contractor had changed the person that was answering the phones so it was a little hard to get in touch with them. The technician from Jones Family Appliance Repair has been out on the last three or four calls I've had and he’s been wonderful. He fixed my dryer, my microwave, and my dishwasher on three different occasions. I like the fact that it's the same person because I've used AHS a lot of times, more than I thought they probably would want me to but I don’t always get the same person every time but I have for my heating and air. I don’t think they recognized me, but that’s okay.

When I was shopping for a warranty company, American Home Shield had a lower number of bad reviews than their major competitors. But I found out that AHS is absolutely horrible. I've been a customer of theirs for a couple of years now, and they won't pay for anything. Recently, I had two things coming. One with my plumbing, and another with my air conditioner. And there's a problem with one of my drain lines coming from my laundry room. They're not gonna do anything about it. They're not gonna fix it and they don't cover anything.

I had somebody come out and fix my air conditioning. Submitting the claim to American Home Shield was easy and I did it by phone but I could not get them to come out any earlier. They gave me an appointment but the contractor was four days out. He was pleasant enough and he tested the AC but the air seems to be coming out fine. I had to explain to him that I've had a leak previously but he did not seem to be interested in checking out a whole lot more. I thought maybe I had a hole in the duct work or there was something else further back in that system which would be the reason why my AC has trouble keeping up. I ended up having to call another company to come out and fix it and I paid out of pocket for it.

The air condition people came out, re-checked the AC unit and said that there's something wrong with the ductwork. They sent it over to AHS so that AHS would send somebody else to do the ductwork. However, no one from AHS contacted me back yet. I called and submitted that claim three weeks ago and they left me without air condition all this time knowing I have asthma. My brother-in-law came to the house and found out that the grates were squished so he popped them back up. We fixed the AC but it’s not fixed that well so AHS should contact me right away. I’d seen on the news that somebody had a problem with American Home Shield because they left her without AC for weeks at a time. That’s what AHS planned on doing to me and they didn’t care if I died from not having AC. I’ve never had hardly any problems with AHS until now.

I submitted a claim to AHS for our air conditioning over the phone and it was quick. But I've had to go through a couple of other experiences wherein they didn't repair the air conditioning properly. It took them three weeks and they still didn't repair it. I was angry and I called back for a final service. I love the last company that came out. They did a good job. The guy took 25 minutes to do whatever he had to do. I like American Home Shield and I'm glad I have it. Both of my children have homes and they both have American Home Shield on my request. I just wish when we have a problem or something didn't go right with the situation that I can get in touch with somebody that I can speak to.

I had a claim last week with American Home Shield for the ceiling fans, exhaust fan and a hard-wired smoke detector. I submitted it over the phone and it took me a long time to get through. I waited for about 30 minutes before they answered and I’d never want to do that again. But when I got them on the phone, it went well. The contractor they sent was Mike and he's a very receptive guy. He did his job and he was closer. After he got the fans fixed, they are good as new.

I had three claims in the last month, which two of them were repeat claims. The dishwasher has taken over 60 days but still not resolved. A tech came, took 10 days to get a part, and fixed the problem, but the same thing broke again after using it for two days. I had to go through the process again. Four days later a guy came and then another 10 days for the part. When he got here to put the part in, he said there's another part that's broken and he has to go get it. We had to call AHS and they told us they'll send the part and it would take 10 days. That's when I got mad. I’ve been into this for over 30 days now. It costs $300 for the dishwasher and they could replace it for less than it's taking them to do this process. AHS said as long as it can be fixed, they’ll just fix it.

I called American Home Shield to file a claim for our air conditioner and I had to wait about an hour for a representative to come on the line. It was ridiculous. They should get somebody to answer the phones quicker. The first time, the mechanic Johnson came and he charged my husband $80, aside from the $75 service fee, because he said the air conditioner had a maintenance issue and that the coil needed cleaning. Everything was done and he checked that my air filter was working. He said it was okay and he put it back. However, the system didn't need cleaning because I've only had it for about a year or so and it was a fairly new system. I got back home by 8 that night and the air conditioner still wasn't working.

I have been giving American Home Shield a very poor rating over the last 2 years. Because of issues we had with them that cost us over $1,000 out of pocket. No one at American Home Shield would give us the time of day, be sympathetic, or even look into this issue. Until finally a gentleman by the name of Dinkard **. He listened, and got in touch with me and got the issue resolved. We received a check for $700 which is short of the $1,000 we had to pay out of pocket but better than nothing. So after 2 years of this battle he got this result for us thank you so much! Would I go back to American Home Shield, never. But at least he helped us resolve this and I thank him for that.

I recently submitted a claim online with American Home Shield for my air conditioner. I did it on a Friday and the contractor called me on Monday. I have someone else living in my home and she raved about the contractor and said that he was the best one she's ever had. The air conditioner is now working fine since the repair. I like the convenience of the plan. It’s nice to be able to call and just to know that you’re going to pay that deductible for whatever the problem is. The downside is if it’s something minor and it wouldn’t have normally cost that much. I've also had visits before where the contractors weren’t very nice. But otherwise, I haven't had any problem. I have referred American Home Shield to other people.

I have an air conditioning claim with American Home Shield. We called it in and they sent someone over. They didn't get to us until Tuesday, but we had a company already scheduled, so we didn't get anyone until Wednesday. My air conditioning performs well since the repair.

I've had American Home Shield since April . My air conditioner stopped working on Sunday. This is my fourth time submitting a claim for that AC because I keep having trouble with it. Submitting a claim with AHS was not an easy process and it was very time-consuming. I didn't get a call from them, and I called and stayed on hold for an hour on Monday. I was getting ready for work and took a shower and did everything I could while on hold. They may have figured that it was me on hold because that was when I was called by the contractor. I've had the same contractor every time. The claim has been resolved and the unit is working now, but it was hot for three days because the earliest the contractor could come out was on Wednesday. The contractor recommended a new compressor, but we haven't begun on that claim yet.

When I called AHS for a claim on my air conditioner, I was connected right away and the representative was pleasant and helpful. The repair people are from the Huntsville area so I was pleased and they came out immediately. They let me know in a timely manner and they called me when they were 15 minutes away from our home so I could be there. Because I could not get off from work, I got my neighbor from across the street. She called me when they got there and called me again when the job was completed, which was less than 20 minutes. She told me that everything went like clockwork and it was quick. Everything went well and it was lovely. The air conditioner went out a year from when it last went down. That first time I had to be out of my house for four days and wait for the repair guys because nobody local was available. Now, I'm perfectly happy, satisfied, and fine as long as I got air when it's 108 degrees.

I just bought a house and that's how I got American Home Shield. Recently, I tried to get them to come out to look at the installation of my hot water heater. They're supposed to cover improper installation but they said that the warranty doesn't cover the venting. They said they wouldn't come out so they refunded the $75 that I paid. It happened with my first claim too. I called a plumber to look at the refrigerator. It's also called an improper installation so they were going around the things that they don't cover. I've called to file a claim but it's easier to get a hold of them online. But, I've had American Home Shield warranties before with another house and a condo that I purchased and they used to go better if you call them on the phone because you don't go through paying $75 for the service call. Then, you'll find out that it's not going to be covered. So, I'll always call from now on.

I filed a claim with American Home Shield for an alarm on a door that wasn't working and everything was handled professionally and quickly. The problem was taken care of. So I'm happy and very satisfied with American Home Shield.

I was picking up things to give my grandmother a surprise party. We stopped by the house and I was the one surprised. One of the faucet stuff on the toilet popped off and broke while we were at work so when we got home and walked down the hallway, our shoes were covered in water. We panicked and did an emergency call to Montgomery Water Works. They turned the water off in order to do the repair, and we were cleaning and getting a wet vac as well. So we had done a lot before thinking to call the insurance company, but when I called American Home Shield a couple of days later to put in the claim, it was very easy. They had someone come out last Monday to check the water damage, and a contractor is coming out tomorrow, Friday.

My husband and I have been faithfully paying American Home Shield monthly for more than a year now, but our experience with them was horrible. I am very disappointed with the company for several reasons. My AC wasn’t working and AHS sent someone to fix it. This gentleman looked at it and said everything was fine but I insisted that it’s 87 degrees upstairs in my house. He said that he turned it off and turned it back on and everything’s working fine. Two hours later, it was still 87 degrees in my house.

American Home Shield repaired my water heater. I had a fine experience dealing with them. They were able to help me get a technician quickly. They had to order a part. It took them about three days to get it but there was no problem. The water heater was still working so there wasn't any problem at all. I've had American Home Shield for about 5 years now and we've had several claims with them and they all worked out real good. I really enjoy having them as a contractor and I'd highly recommend them.

The air conditioner stopped working this summer and submitting a claim with AHS was frustrating. I couldn't get back to anybody because we didn't know who they were going to send. Then the people they sent were supposed to come out within 24 hours, but they didn't come out for about 72 hours. They were fine once they got here though. The end result was good.

My ceiling fans were making an awful noise and I couldn’t get two of them to come on. So I called AHS and the guy they sent out was very professional. He was one of the better technicians that had ever been to my house. He explained what the problem was and what he was going to do to rectify the problem. Once he got the ceiling fans done, he made sure that we went to each and every room to show me what he had done and the part that he had installed that corrected the problem. After the repair, the ceiling fans' performance was A-1. I was very satisfied with that recent service. Overall, American Home Shield is a great company and I like them.

I submitted a claim for my air conditioner to American Home Shield online. I had pleasant interactions with the rep who scheduled the service and the contractor who came out. The contractor knew what the issue was and took care of it. It was a great experience all in all.

We recently completed a claim last week to have a replacement washing machine put in. The worst thing is getting through to American Home Shield because one could be on hold for as long as 40 minutes and that's not a good thing. I've been with them for years and we've never had that experience before. But once you get someone on the line, it's fine. The technician who came was very good. There was some disconnect with the person that we had contracted with, so it took about six weeks to get this done versus a couple of days. They dropped some files or didn't code it properly so we had to call, but it's all done. We also had a dryer that we got fixed right away. It's doing good and it's drying the things that weren't drying before. Overall I would use American Home Shield again.

My AC's fan blower went out so I submitted a claim for it. I did it online and it was very easy and stress-free. The website was easy to navigate. The contractors that AHS sent out were very professional and knowledgeable about what needed to be fixed. They didn't have the part, but as soon as they got it, they came right out and fixed it up for us. Since the repair, the AC has been excellent. I hope I don't have to use them again but I'm glad they're there if I do.

My experience with AHS was very nerve-racking. I've been in this house 17 years, used AHS for 15 to 17 ‘cause I never even heard of any home warranty when I first moved in here and I've never had a problem with them until now. I had plumbing issues and it's funny because of this one company they sent out. When they left, my other toilet was dripping and right now, my roof is stained from the water. I called AHS and made another claim but I went with another company, I wasn’t too happy with the first company that they sent out. This first company went to fix my leak in my master bedroom. The technician came out and told me that my bowl was cracked and had to be replaced. He showed me some pictures but I couldn’t see what he was trying to get me to see.

Something went wrong with the garage door and I submitted the claim over the phone. The contractor asked for a very high price. He wanted $300. He said the sensor and the motor were not working and that American Home Shield doesn't cover the garage door motor. I asked how come there was electricity if they were not working. Sometimes the contractor American Home Shield sends out just tells people something to make money for their pocket. I called somebody else and he fixed it and he only took $75 service fee. We found out that the part was covered. Also when I called I was on hold for an hour and 15 minutes till they answered. But the rep was nice and she apologized for the wait. So overall they're good. I recommend AHS.

I used American Home Shield on a kitchen microwave repair and the claim submittal was flawless. It went quick even though my senior executive adviser told me to expect a long hold online or on the telephone. Two gentlemen from Sears Home Repair came out and they were very friendly. One was an office worker that was just out on a ride along and I told them what I thought the problem was. The young technicians went about fixing and the office worker was mostly talking to me and my wife. He's just been bringing the microwave down and putting it back up. But something happened during that period. The office worker went out in front of the house outside to get better cell reception. He must have called back to the office. We had to go so we told them to put the microwave back together. They put it back on the wall and we thought they had fixed it all.

American Home Shield took forever to get somebody to come out to my house when something went wrong. They don’t have somebody in the area that can service me or the people that can service me are three days backed up. I couldn’t get anybody on the phone so I had to submit a claim online for my air conditioner. I then called back and spoke with somebody. I waited on hold for 30 minutes before I got to a live person but once I did, they were nice. The problem is that they either don’t have enough contractors that work for them or the contractors they have are not from the area and they had to drive in to get to the area.

How does this company have a b+ rating with the BBB. We have been w/o hot water in our home for over a week now and with a family of 5. Can't get through to anyone down there. If you like waiting for over an hour to try to reach someone then this is the company for you. Service is horrendous and when you speak to a representative, they are rude. Worst company ever and if you like waiting for ever to get an answer that you can not get on their very poor website, again this is your company. I have spent over 7 hours on the phone over the last week. I have request a call back from a supervisor that has never happened yet.

My water heater wasn't working and I called it in. After the contracted company called me and I told them the problem, they told me that I might need to call American Home Shield and put an urgency on it. When I called AHS and spoke to a live person, she said that she would take care of it and that it wasn't a problem. They speeded it up because it was my water and someone was out here within 24 hours so the experience was great.

When my AC unit backed up again, it leaked to my ceiling. We had to get people to come dry the house out and I had to call my son’s company to get that taken care of. But no one from American Home Shield ever came out. Nobody called me back and I called again, put in the work order and still nobody came out. My husband was very upset because we had water everywhere from the AC backing up. We had to have our AC and we could not continue to wait on AHS. So he called someone else to take care of it. The AC is now working but he had to pay.

I did American Home Shield's automated phone system for my leaking hot water heater and the contractor that they sent out was nice. AHS sends out good and reliable contractors. We've been a member with them for at least six years and we've hardly had any issue with somebody not showing. My only issue with them is that our rate increases every year. It has gone up about $200 since we have first started with AHS which is a tremendous amount. AHS raises it $5 to $10 every time. The renewal does not say that they had increases in time. If I was a new customer I could probably get it cheaper than I could as an existing customer. That's aggravating because loyalty should play a part.

I’ve had only good experiences with AHS. I filed a claim online for my air conditioner and the contractor fixed it the first time they came here. Since then, my AC is working at full capacity.

The first time we called American Home Shield was when the refrigerator went out, and the scheduler was not very nice. Dealing with some of the people on the phone was not pleasant. We've had four calls with AHS already, and I just found it's easier and faster to go online than to call on the phone. But all the service people have been great. We've also had a garbage disposal replaced because it was leaking in the cabinet and the washing machine was leaking inside. Recently, our air conditioner was leaking on the garage so we filed a claim with AHS, and it works fine now. The pipe was just clogged with algae. Overall, AHS is fine. Unfortunately, it's not the same when I can call somebody on my own. A lot of times I get somebody local and they come right out. But when I have to go through AHS, it takes four or five days.

American Home Shield's hold times are insane. We'd be on hold on the phone for 45 minutes before anyone picks it up. That's definitely something that AHS should change, although the reps tried to be helpful to the best of their ability. I had some plumbing issues and the plumbers had to come to my house three times because of a computer mess-up. They were not great but they got the job done.

About a month ago, my wife was on the phone with American Home Shield to file a claim for the air conditioner. Everything went perfectly and the air conditioner is working now.

I had a great experience with American Home Shield recently. I had an electrical problem so I ordered online for repair the next day. And it was fixed in the afternoon. The contractors were professional, courteous and they got the job done. They were a lot better than the previous problems I’ve had. I’ve had no problems since the repair.

I had an AC problem and called American Home Shield. The first time I called, nobody picked up and for the second time, I was able to reach them but they put me on hold for a very long time. They sent a technician over and the first time he came in, he didn’t take the time to check the AC. He said he can’t do an electrical and left. He never tried it for the switch. We had to call somebody from the electrical to find out what it is. He came and found it out. Then the second guy came in and was able to fix it. It was very simple. He didn’t do much. He just turned the AC on and off. My AC works better now. American Home Shield is good once you reach them.