American Home Shield Reviews

I had a problem with my shower where one of the faucets had broken off and it was stuck. I called American Home Shield and they sent the plumber over. He needed to get some parts and he took care of all of that. It took a while for the faucet to be fixed but he did the job completely once the parts came. Now, we have no issues with the faucet since it was fixed. Having AHS has been worth it so far. We pay a monthly premium but we’ve had a few issues with the house recently and it really helps us out.

My hot water heater went out and American Home Shield was quick to get a change approved and got the contractor out the next day. They were really fast and on top of it. They were able to change it out in two hours. After the repair, the water heater has been working great. I'm really happy with American Home Shield's service.

It was my first claim with American Home Shield. I called on July 10th for my AC unit and I thought everything was okay and then we went to the next step. They said the part would be ordered and it would be in on the 17th but no one showed up on that day. When I finally got ahold of somebody, they told me that they forgot to order the part. I told them, “I'm in the trucking industry. I can have one of my trucks stop and pick it up." But of course, we had to do it the way they wanted to do it.

Back in May, I submitted a claim to American Home Shield because my air conditioner was not working. It's not working again and when I called a week ago to submit a claim, I was on hold. I went to bed since it was 10 o’clock at night and my mom picked up for me and took over until she had to go to bed at midnight. We didn’t get anybody for at least five hours. We ended up going online and it was quick. We requested the same contractor and he’s coming out on Monday. Everything was great except for waiting on the phone that long.

One time, American Home Shield came in and did the electricity problem in our house because the boxes were broken and weren’t working. The company came and I paid them $100 but I had to pay for the boxes because that wasn’t covered. Prior to that, the company that American Home Shield had came in to do my air conditioner in July (when it's hotter than hell) for 10 days but did not come for three or four days. I had to hire someone else to come in and put Freon into the air conditioner. The third time, my washer went out and it took them 10 days to replace that washer. It was a great inconvenience since my wife washes every day.

I submitted a claim to American Home Shield online and the contractors took 2 days to come out. They were both professionals and did a good job. They gave me a better heater than I had before and I was surprised by the quality of the repairs. It was an excellent service.

My water heater started leaking and American Home Shield replaced it. I called in to file a claim and it was pretty easy. The contractor who they sent out did a good job and since then, the heater’s worked fine. The only issue is, because the water heater was under warranty, I had to pay an additional $75 on top of the $75 for the service call. But if they went someplace else and got a different brand water heater, it would have been covered. Overall though, I like their service. This is my third year with them and they’re simple to work with.

Something with the drum of my washer was wrong and this rep told me, "They'll probably offer you $400 or I can fix it." So I called AHS the next day and I get this idiot on the phone that tells me she has no manager that I can speak to although I know she's lying to me because everyone has one. By the end of the conversation, she says, "Well, yeah. But they're busy." The conversation went on for 50 minutes. This girl kept saying they have to order the part to diagnose the problem. This girl would not let me talk to anybody else and she was like a parrot. "We have to order the part to fix the problem." The guy already knew what the problem was and if I opted for the $400, he would have been stuck with that part if it was ordered.

We're quite pleased with American Home Shield. My central vac had quit working and submitting the claim for it online was very easy. The guy AHS sent out replaced the unit. He had searched the unit a couple of times, and it kept shorting out. But he fixed it. He was in and out here in an hour and was very courteous, efficient, and professional.

I've used their service 3 times. The first service call was for blocked sewer line. I was satisfied. It was a very easy and professional experience which was completed quickly. That is then. This is now! Not sure if the company changed ownership or was bought out but my recent calls have been nightmares. Like my first experience, I arranged for my service through the web client. I quickly get an email saying this repair service will call and schedule a service call. The second job was for my air conditioner. It was a heatwave and it stopped working altogether. AHS doesn't give you 2 or 3 possible repair services. You're at the mercy of the ONE repair shop. I am disabled and have asthmatic attacks from dust allergies. The repair people call and say they cannot come out for 3 days!

I have had AHS out to fix one toilet 4 times. I have paid 75 dollars each of the first 3 times. I cannot get to anyone on the phone. As I was waiting on the phone to talk to someone there I was signing in to your service. I was waiting for 24 minutes. Then they just hung up on me. I'm not going to pay again for the same toilet, same issue.

I've been an AHS customer for years but have never been so disappointed with the service I received when I needed them for something major. I've used them for small things like my garbage disposal and never had an issue. The entire process was seamless. This time my air conditioner compressor needed to be replaced. Instead of allowing the contracted company to order and replace it in a timely manner, AHS insisted on ordering the part from who knows where that took more than a week. It was also sent to two different places before arriving at the HVAC company. When I called AHS customer service, first I was on hold for 64 minutes waiting to speak with a person, then the representative was extremely curt and unsympathetic to my issue. There are several other home warranty companies available to me. I'll definitely be looking at them before renewing my contract with AHS next time.

I never saw so bad customer service. I worked in different countries and I worked for many organization and I never saw so bad customer services. They never know what they are talking. Looks like everyone is working for different companies. They never give you right answer, all the time they transfer you to another numbers. You need to spend hours and hours just to get respond on your calls. My recommendation never use this company. You pay for nothing.

We have been a member for several years, refrigerator went out 7-28-17, called in, on hold almost hour, hung up & filed a service request online on 7-29-17. Tech called within a short time & set appointment & came out 8-1-17. When he got there he checked refrigerator and called in to American Home Shield and was told - IN ERROR - by their rep refrigerator was NOT covered. When I had time a few days later I read my contract & refrigerator(s) are in fact covered under our plan. I called AHS a few time over next couple weeks to talk to a human & hung up after 30-45 min on hold. Finally I committed to stay on line until someone answered and after over one hour on hold finally got to speak to a customer service rep. She confirmed they had made a mistake when tech had called in & in fact multiple refrigerators are covered. She said would send the tech a message that they needed his diagnosis, give them 48 hours. No response.

My range didn’t work so I thought it broke down, but the appliance guy said that it’s an electrical issue so I had to call the electrician. He came and he just had to change the fuse box. The range performs very well since then. And it was a pleasant experience but I wish I didn’t have to pay for the appliance. Both guys who came made it out. Other than that, everything is good with AHS.

I called American Home Shield concerning a gas hot water heater. I could light the pilot light and the burner would come on. It would work fine for a couple of days and then for no reason at all it would just go out. I would have to go back and light the pilot light and I did that twice in one week. When they called me I specifically told them that I have relit the pilot light and it was currently working but I felt like there was something wrong with it and it needs to be checked out.

I made a claim with American Home Shield about my air conditioning unit. There was some water that was dripping down and I needed them to look at it. The contractor that was sent out was prompt and seem to understand what he was doing, and the problem was resolved. AHS is very good but they need additional help with answering the phones. I went to call one time and it took forever to get through to somebody. They put me on hold which took about 40 minutes of wasted time. Once I did, they never got back on the line. I had to go to an account representative to find out what the deal was and it turned out what I was told was covered was not actually covered. That was the first time. Then the second time I did it, it was much smoother. Other than that, my experience has been very good.

I submitted an AC claim online and another through the phone and it was really smooth. A contractor got sent out quickly. I put in two requests because I wasn’t sure what was going on. The first request was on a Friday and that took a while. But on the second one I put in, they called me the next day and were out the following day. The contractor was awesome. He fixed the problem easily and explained what was wrong as well so I could understand what was going on. Overall, it’s an easy process and it went really well. American Home Shield is an easy service and is worth it for any problems you have with your home.

I did not like the company that American Home Shield had sent out because the representative told me that he can do one or two things: charge me $1,300 and put more refrigerant inside the unit which is probably going to leak out anyway, or tell the company that outside condensing unit needs to be replaced because there's a leak. Common sense would be to get the unit replaced if the leak is something that you can't fix, so why would he even offer me to put more refrigerant in for $1,300? The rep took the dirty filter out of the furnace which was a stupid because I don't have another one to replace that. When I contacted American Shield, they said the furnace is about $1,100 in change and cost that’s not covered. A few days later when I called to schedule, they were like, "Oh, now it's another $150 for a permit as well."

When we bought the home in 2006, the people here bought us a home warranty, American Home Shield, for one year and we've kept it since. The claims process with AHS is very simple. I can do it online or call them and talk to a representative. But it's easy to do it all online, put what is going wrong, then the fee, and it’s all done. I usually get a call from the company within 24 hours.

We found out that the pipe that hooked to the faucet couldn’t withstand the pressure of the water. It blasted and water went everywhere so we called American Home Shield. The process was fairly quick. My husband gave them the rundown on what happened. Then they took our information and said someone would be calling us back. That was really late at night. It happened on a weekend, but they were able to get somebody during the week to come out. We had two sinks in that bathroom and the problem only affected one sink, so it wasn’t a big rush.

I've used American Home Shield more this year than I have before. I had a water heater replaced earlier in the year and it was fine. There was a previous provider that hadn't done what they were supposed to do because I had to call American Home Shield back for an air conditioner problem. The techs came immediately, checked it and discovered I needed a new coil. Unfortunately, it took about a week to get that. I ended up in the ER due to too much heat but that was partly my fault. Anyway, they got the part and got it fixed right away with no problem.

I had two claims with American Home Shield: one for the dishwasher and one for the air conditioner. My claim for the dishwasher was great. The guy came out quickly, chatted with us about all kinds of things and he was good to work with. He assessed the problem, ordered the part, was back and replaced it, and they were timely. However, the air conditioner was another story. They came out and assessed it and determined that the air conditioning unit had to be replaced. They contacted American Home Shield and ordered a new condenser for it and said that once they got that part, they would schedule the installation.

When we had a leaky pipe, American Home Shield very promptly sent somebody out to look at it. However, it turned out that it wasn't resolved in that visit because it was a very much bigger situation. Instead of a leak, the pipe between the second and third-floor sewer pipes was split. So it was a long involved thing. The insurance company for the building came out and provided plumbers that traced the leak and fixed it. Recently, I had a plumbing problem and needed a new faucet. So I called American Home Shield and then a plumber called me. He came and I went out and got the faucet. Then he came back and installed it. The problem was solved within hours.

My garbage disposal quit working and there was leaking all over. I also had an electrical issue. I called American Home Shield and submitting my claims was easy. Their reps seemed knowledgeable and they told me that I'll be getting an email on who would be coming out. But I didn't know that the electrical issue was not covered until the techs got here. I live in Coburg so I spent $75 to find out I'm not covered and that was not fair. They replaced my garbage disposal with a new unit though and I've had a good experience with them.

I recently submitted a claim over the phone to American Home Shield for an air conditioner that was not operating. They answered right away and were very friendly. The contractor they sent was good. They showed up on time and explained what was going on. The fan motor was out and they replaced it. The AC has been running fine since then. I like the fact that American Home Shield sent me emails, letting me know when the guy was showing up, and another one as a reminder. They also sent me a text to let me know where the serviceman was and when he'd get here. They were very thorough. I’ve been with them for 2 years and I would recommend them.

I submitted a claim to American Home Shield for my dishwasher, sink and water heater and it was very good and not difficult. They took care of the process appropriately and quickly. I talked with the contractor about the job that needed to be done and they explained to me what they were going to do. The repair was professionally done and they cleaned up when they got through. Everybody was excellent and all the repaired appliances were up and running good. AHS is a good company and I would recommend it.

I filed a plumbing claim with AHS. There was a busted pipe underneath the crawlspace. Cindy was the one that did all the claims and appointments and she was very professional and helpful. Since the repair, the plumbing didn’t have any problem. But I have had some issues with them not acknowledging that I paid the vendor and they changed my credit card. I did have something taken out of my checking account that I don’t understand from them for $65 but, all in all, I’m very happy with AHS. The performance of the people that they sent and the way they handle the claims were excellent. I’m very happy with Tenny Plumbing too. I trust them all the time. I’ve been with AHS for a lot of years and I recommend them. I just recommended them to my cousin in Tennessee and he went with them and he has been extremely happy. I also recommended them to my son in San Diego, California.

Over a 10 year period, I've been impressed with the quality of service of American Home Shield. My primary home is here in Jersey and we bought a house in Pennsylvania. This past year, I got a policy from AHS for the other house. I used AHS for that house and I was so pleased. It has been very easy to submit a claim with AHS. They were somewhat difficult to get a hold of on the phone but their website was very easy to use.

I had an issue with my sewer pump down in the basement so I went to American Home Shield’s website and submitted a claim. AHS let me know when the plumbing company would contact me and when they’d be coming. The plumbing company also gave me a call to inform me what time they’ll arrive. When they came, they fixed the sewer pump and it was all good. The contractors were excellent. They took care of the problem right away. AHS is a good company.

There was water spewing everywhere in our storage room. It was coming from the piping and was shooting all over the furnace. I went online and filed a claim to get a repair. It didn’t give me an option of putting what the problem was, so all I did was put down that it was my water heater and what floor it was on. In the past, when I’ve put in service request, it would ask what the problem was. When they told me who the contractor was, their office was already closed, so we had to shut our water off. They could not get anyone out until the following day. It would be better if we could indicate a level of emergency and describe what the problem is. Then if American Home Shield deems it to be a problem, they’re going to get someone out a little quicker than us having to wait.

I submitted a claim over the phone to American Home Shield for my air conditioner and they responded to me within about three minutes. I called at 5:00 o’clock at night and they called me right away. They set up the appointment for 8 o’clock sharp, and the contractor was right there and he fixed the problem. American Home Shield works better than I thought.

Submitting a claim with American Home Shield was relatively easy. However, it was Friday when I submitted a claim to them for the water heater and I didn’t hear anything back from the company. So, I called and it happened to be a weekend, so they didn’t consider it as a workday. I don't know if there’s a way to be able to make that more clear because when the water heater goes, other things suffer such as showers and dishes. It would have been nice to know if that’s the case. If it happens on a Friday, you’re not going to hear anything from somebody until Monday. So, you prepared for two days without it.

I’ve had American Home Shield for two years. I had two claims back in July for a broken faucet and garbage disposal. The contractor came out and gave me a new garbage disposal. He said they will be ordering a part that would go on my faucet, and that they will be back. The next week, another guy from another company came out to check on the faucet. He said that I needed a part. I said that’s also what the other guy said. He said, "Well, maybe they're just double-checking and making sure." And he said, "Well, I'll order your part." But he hadn’t been back and it has been weeks. The contractors were good, courteous and knew what they were supposed to do but they hadn't been back to fix the faucet.

My AC is leaking at the bottom and although that's fine since my basement is not finished so the water goes straight to the drain, I just can't let the water keep doing that. I called American Home Shield and submitted a claim. The people are great, but the hour and 34 minutes I waited to talk to a person was bad. That was the first when we got it all set up. Then I had to call back for some reason and I waited 58 minutes more. Their customer service is off the charts terrible. I've had three things break in the last six months and each time, the wait time was over an hour. It was enough to make me want to cancel them. It's ridiculous.

Submitting a claim to American Home Shield for our broken air conditioner was very easy. Their representative answered all my questions and the contractor was professional and thorough. He took the time and also answered all our questions, and was clean the whole time he was in our home. The AC has been working and everything's been fine, especially that it was one of the hottest days of the summer. I would recommend American Home Shield.

American Home Shield sent someone out to check our air conditioner after I submitted a claim. It was relatively easy to submit online. Everything was good with the contractor as well. He was in and out and had no issues. Since the repair, our air conditioner has been working fine.

Last June, my air conditioning motor went out. The blower motor that blows the air out was fixed and then just in August, it did fell apart again. Something was wrong with the blower motor and the fan wasn't connected to it. I called American Home Shield to file a claim and the interaction with the rep was very good. AHS replaced it and it seems to be working okay.

American Home Shield came out because my air-conditioning unit wasn’t working any longer and it was under warranty. I called over the phone but didn’t get through. But that was late at night, so it's probably harder to do at that point in time.Then I used one of the voicemails and the recording said that I could submit a claim over the internet and that’s what I did. Trying to get someone on the phone was not easy but the online access was very helpful. They got somebody right out to me. The contractors explained to me what happened and walked me through each step of the way when they opened up the AC unit. They showed me what they thought it was, tested it a few different ways and then fixed it. They turned it back on, shut it off and then back on again to make sure it was working. I was very pleased with everything they did and the AC unit's working perfectly since the repair. Overall, it's a very good process.

We've moved into this house and we're having various issues that need to be dealt with. So, I've had a lot of contact with American Home Shield lately. If you call them, they will put you on hold for 30 minutes, and even then they still don’t answer the phone. This morning, they put me on hold and I finally just submitted online, which is much easier. I don't like the fact that you can't talk to somebody quickly, but once you finally get a hold of someone, it's good. The latest claim I submitted was for our toilets, and the contractors were fine but they were late. They had to come back twice, but they came.

My property manager started the claims process with American Home Shield for an air conditioner that stopped working. It was done over the phone and I know from other claims that that's very frustrating because you're on hold for so long. There were also complaints about AHS' contractors from both my tenant and my property manager. When I dealt with them later on, I was disgusted. I had to request a completely new vendor to come in and fix the unit because the idiot before couldn't figure it out. I ended up giving my tenant rent credit because the problem could not get resolved until I got another vendor. Also, I've sent AHS a reimbursement for another repair thrice. It's been over 30 days now and I haven't gotten any kind of acknowledgment or any kind of check. My experience with them has been incredibly frustrating.

My AC went out and they sent out three different companies and my motor had to be replaced and the unit. We’re in Tampa, Florida and yesterday it was 89 degrees in the house and didn't cool down until about midnight. The AC would be off and on and then the motor was bad so it would run, go out and then come back on. The first time I filed a claim, I did a chat online and it was very speedy. The guy they sent out thought he fixed it and then it went out like a week later so I resubmitted a claim with American Home Shield. The guy came back out but he didn’t know if it was the motor that’s wrong.

My kitchen sink had a problem. Water was backing up and it needed to be unclogged. But it was hard to process a claim with American Home Shield because the person they sent had promised to come and then they couldn’t do it. It was on a Saturday and they were supposed to be there at 3:00 but they didn’t show up. I called AHS and they tried to get in touch with them. The technician eventually came and the job was done to our satisfaction. So far, everything is working in good condition. Whenever I call, I'll get the stuff that I need, they always get me the person to come and do whatever needed to be done and they're always good. So, it has been a good experience.

It’s been really good and easy to deal with American Home Shield. My air conditioning unit went out and I submitted a claim online. They emailed me some information and set up a date. They had the service provider contact me and check out what was wrong with my unit. The service provider was awesome. I’m a very busy person and the hassle-free experience was something I really enjoyed. I’ve already recommended AHS to my friends.

The dishwasher was not draining properly and the refrigerator side was icing up in the back so we called American Home Shield to file a claim and it was easy. Now, it works better than it used to and we didn't have a problem after the repair. The rep I talked to was knowledgeable and the contractor American Home Shield sent was professional.

American Home Shield is a good company and they have great service. We noticed that the dryer was drying the clothes but it wasn’t heating up so we immediately called American Home Shield and they called the company that sent the tech. The company called us and told us what they needed. We called them and the techs came a few days later. They diagnosed the problem and fixed it. They did a great job. They were good, very friendly and very understanding. The dryer has been fantastic since the repair.

We had American Home Shield years before in Virginia and here in Kentucky. But their prices got high and we thought we can save some money by going to somebody else. But when we got another company, the service was not comparable to American Home Shield’s so we went back to AHS and we’re now on our second month with them.

I recently submitted a claim online with American Home Shield and had a plumber come to the house because my basement had water in it. The contractor came and fixed everything that I asked him to, and he was very helpful. So far, I’ve been happy with AHS.

The selection of contractors by American Home Shield and their phone service could be better. The time delay for even the contractors calling to their office is sometimes over an hour. I had a long wait on the telephone when I submitted the claim for the plumbing, though they did get a hold of the contractor. Then I called the number they supplied and the plumbing man came out. Since he's the expert, I let him try what he thought would take care of it. However, it's still backing up and putting water in our garage. I have called him twice now to come back and fix the real problem, but he hasn't contacted me back yet. But, they were expeditious on my claim with them to get my dishwasher fixed and my house rekeyed, which also happened about the same time as the plumbing issue.

I submitted a claim to American Home Shield online when my refrigerator went out. It was two weeks before someone could be scheduled. It was Sears Home Repair that was called and I’m concerned about the length of time from that initial call to get the repair people out. When they came, they determined that it was not worth repairing. Within two days, American Home Shield let me know how the replacement was going to take place. They gave me options of refrigerators online that I could choose and then arranged for the delivery. The whole process took another week but once they determined that they were going to replace it and I got the call, it went quickly. It was hard to be without a refrigerator. But in the end, I was very satisfied with the whole process and I was very happy with the refrigerator.

Sometimes it takes a while for American Home Shield to get somebody over because of our location. When we had the claim for our air conditioning unit, it was in the peak of the summer when everybody was busy, but as soon as they could get to it, they were here and solved the problem quickly. The unit inside had a relay that was out which the contractor had to order. He got it up and running in the meantime until they got the part out. As soon as the part came in the following week, he came and put it in and everything has been fine since then. Also, we had one instance where we had a refrigerator that went out and there were some repair people for three times. When they couldn’t get it fixed, AHS replaced the refrigerator. My experience with American Home Shield has been good. They've taken care of the problem. I used to do real estate and I have recommended them over the years a number of times to people. It's worth having.

It's pretty easy to go online and file a claim. We just bought a new house month ago and we've already called American Home Shield twice. Three weeks ago, I filed a claim for our water heater. They sent a contractor, and it went really well. Now, I got outlets everywhere that aren’t working. I was hoping to get that done sooner but the contractor that called me will not be out until next Thursday.

I called American Home Shield to have a dryer looked at and submitting the claim went very well. The response was very quick from AHS and from the appliance company that was scheduled to come out and repair the dryer. When the gentleman first came, he knew exactly what to do. It seemed like he had it working. So, I did a bunch of laundry and I started to use the dryer again and my clothes are wetter than wet. It took four times to get any kind of wetness out.

I filed my claim over the phone and the contractor that American Home Shield sent didn't change anything. He said that nothing was broken. He just said it was hot and it was upstairs and we'd needed to keep it at a certain temperature so it would perform better. Overall, it's good typical service.

We filed a claim online with American Home Shield for our sink and bathroom and they were easily fixed. The contractor was friendly and informative on what he was doing and what he's going to do on the house. So far, they’re working good and it was a very satisfying experience.

I've had three claims with American Home Shield but they were all recalls from the first one. I called them out initially because I had multiple leaks throughout the house. The contractors came, they fixed those leaks, and everything was good. One of the areas that had previously been leaking was still leaking, just not as significantly, so the contractors came out again, they snaked the drain, and everything was great. That's the main drain for the entire house and after they snaked it from the basement to the road, it clogged above where they snaked it. So, they came back out, they snaked it again, cleaned it really good, and it's been fantastic.

We got an air conditioning unit that turned out to be too big for our house and the coil in the unit isn't even the correct size coil for the unit. We've had a couple different services to come out and try to fix the same problem. The unit will never work if they can’t fix it. According to the policy, AHS is supposed to replace it if they can't fix it, but they're not going to fix it. Submitting a claim online was a very convenient process. The technician they sent out was very helpful, nice and he took his time. But the warranty is not going to cover it even though it's the warranty when we purchased the house. It frustrates me a little bit.

I was having problems with one of my toilets in my house so I filed a claim with American Home Shield. Their rep was very pleasant on the phone. Then the contractor they sent was okay but has not sent the $85 or $89 check yet because we've purchased our own toilet. They said it would take a few weeks but it has already been over a few weeks. Still, the young guy was phenomenal. He was in a bad shape that he couldn't turn his head but he still put the toilet in and did a great job.

My refrigerator was leaking water on my floor. American Home Shield sent out several companies and they could not get the refrigerator fixed. They were ordering parts and realize they weren't qualified to even put the parts in the refrigerator. I had to escalate a call because I was dissatisfied that I’m paying for a yearly service plus paying $75 a service call and my refrigerator was still leaking. They ended up sending me to another company. But then, the said company told me that they'll order the parts. A month passed by and I was still looking for the part. I then found out that the contractor who came out has been fired from his company, so AHS sent me to another company. The company then told me that they're going to order the part for me.

I've been trying to get the air conditioning system from overflowing, leaking and running onto the floor. It was a major problem because it was a stuck up drain. It's a problem with a regulator or the valve that's sliding out. I always hear horror stories from people telling me American Home Shield's representatives won't talk to me but they have been nice and they responded well. I got my answers right there when I asked and talked to the ladies.

At the beginning of August, I filed a claim for a water heater repair and American Home Shield sent out a plumbing company. However, the two guys they sent out did not even look 20 years old and they had never ever in their life even looked at an electric water heater. These guys didn't even know how to take a resistance rating on heating elements and I had to tell them how to go about that but this was after they had already tried to almost blow up my house. They tried to take the voltage rating off of both positive wires when the positive and the negative laid on a voltmeter and thinking that they were going to come up with 240 somehow. They created sparks by my water heater and almost blew up the house, but thankfully, it wasn’t a gas water heater. They ended up replacing a couple of heating elements and left. They said it would be working but I checked it an hour later and it wasn’t working.

I had a problem with my central AC unit and I called AHS for repair. They sent AAA All Brands. The technician came and he was here like a second. He said, “No, there’s nothing wrong. That’s working fine.” I called back and I finally managed to get through to somebody. And I said, “No. You have to send somebody else because it’s not cooling.” They send another person and I had to pay another $100 and he said the same thing, “I don’t really see anything wrong with it.” And I said, “Is it just because my contract’s up in three weeks?” I’m not happy about.

When we filed a claim for the garage door opener which was broken the day we moved in. Someone came out promptly and fixed the problem. It has been working perfectly and more smoothly since the repair. It’s better than it would have been had we tried to fix it ourselves. We also loved the flat fee and based on our entire experience, I would recommend American Home Shield.

With American Home Shield, we're more happy with what they’ve given us. The first refrigerator they brought out here was missing an electric cord. And then, we got another one brought in and now, we’re finding that the new refrigerator, the freezer is not quite cold enough. My wife has called the helpline for the company, GE, and they told us to do some stuff but I don’t think it’s cooling enough. We might end up to get another one, on the GE warranty. But the Home Shield folks have been terrific all the way through. They have responded and reviewed the warranty several times. They’ve also come through for us several times on water heaters, some dryer repairs, some pumps. It’s a good deal and we recommend them to friends. Our experiences with them were always positive.

I've had a very good experience with American Home Shield generally. My most recent experience with them was a broken bathroom exhaust fan. I submitted my claim online and the contractor was great. They got us a new fan although we waited for about 10 days for the new fan. And, every once in a while they don't call for a couple of days but they always come right away if it's an emergency. Overall, they're very good and I'm a satisfied customer.

We had a plumber unstop a drain and I appreciated that submitting the claim over the phone was very easy. However, I hate the length of time that you have to wait on hold to get in touch with AHS and I did that for a week. One time, I was on the phone with them for one hour 36 minutes and some seconds, and then I had to hang up. But the contractors have been nice and pretty good. They usually don't have to do a follow-up, but they did with my dryer. Two people had to come out and when the second one came out, he did good but the dryer broke again. I thought we could call them again within the 30 days but it broke again and I didn't have another $75 to spend for anyone else to come back to fix it again. Other than that, I've had very good experiences with American Home Shield. I love them and I would keep them as long as I possibly can.

American Home Shield sent out the first air conditioning guy that they eventually kept sending out over and over again whenever my wife called their office. He came out six times and did something different every time he came out, then he'd say "I got that fixed now." The AC runs when he's present, but 15 minutes after he's gone it was back to heat again. Those were days when the temperature was in the 90s in my area. He couldn't find anything wrong with the AC so my wife called AHS' office and told them to send somebody else out. The second tech came out, went over everything and found out that the unit needed to be replaced, which is what the other guy should have found out the first time. Overall I'm quite happy with American Home Shield and we're very satisfied with them.

We filed a claim for the air conditioner on a Wednesday at 10:00 PM and the house was over 85 degrees and American Home Shield wasn’t able to get anyone out to us until Monday. When the technician who AHS sent came he said that the motor needed to be replaced and he would have to return on Wednesday. That made it a week. When he came on Wednesday he told my wife that he replaced the motor and if she had any questions or if it stopped working, give him a call. Not even a minute after he left the property the unit didn't come on.

We either call or we put an online claim request with AHS. They came out and did some troubleshooting for our air conditioner and found out that one of the lines was clogged. They cleared out the line and went on their way. The claims representative have been responsive. The contractors have been good too. They range from those that are just deployed and work for somebody and others of the same job, a little bit higher level of concern.

Every time, I have contacted American Home Shield to speak with an associate the wait time is not less than 30-45 minutes. The answering service will tell you to go to the website for assistance. This is unacceptable for a paying customer to have to wait so long to get any type of assistance. I have called in the morning and evening (holding right now for 25 minutes). Additionally, the warranty company does not hold Sears accountable for repairs to appliances. My tenants have been without a working refrigerator since 24 AUG 17.

Getting my air-conditioner fixed was not a good process. I cringe when I have to call American Home Shield because I know I’m going to be on the phone waiting for at least half an hour. It's been awful. Part of that may be temporary, from what I understand. They were a little overwhelmed with the amount of calls they were getting. But that's my opinion. So I don't feel they're very customer supportive at this point. However, interacting with them was fine once you get them on the phone.

Upon return from vacation, our air conditioner stop working on our three year old system. We called AHS for the very first time on Sunday 7/16/17 when it was HOT as hell. I re-paid my $125 deductible to AHS. They contracted a company to my home who showed up the following day to diagnose the issue. The contractor stated that a part needed to be replaced and once the part comes in they would contact me. I was told the part would only take a few days to come in. Mind you I have two little boys in a hot second floor condo in the summer!!! I was contacted a few days later on 7/19/17 by AHS stating that when the contractor came out to my home to complete the work, I needed to pay an additional $105 for refrigerant (the excess charges that they would not be paying). Okay where's the part?? I was told by that same representative that the part was in and to contact the contractor to schedule a date to complete the work.

I told the guy that came out to work on my icemaker that I had submitted a claim for my garbage disposal and he went ahead and fixed it for me outside the claim. Everything's fine and worked perfectly. American Home Shield have come through for everything that we've ever needed and even to the point of waiving my fee.

American Home Shield’s call center is ridiculous. Even the vendors who came out have said that AHS’ call centers are horrendous so that's something AHS should definitely work on. I have a pending issue with our washing machine. I filed a claim for it and was on the phone for over an hour. However, once you get a hold of one of their reps, they’re very helpful. I also submitted the claim online. I played with the buttons and got through somebody. I pressed the renewal button and the lady was very receptive and answered within a couple of rings. The contractors AHS have sent out have been very good too. We had Sears and also had Western Michigan AC service our air conditioner. This is our third time filing a claim for the washing machine. The previous guy said nothing’s happening with it and that there were no leaks. So, this time we took photos. Overall, AHS' vendors are phenomenal but their call center sucks.

I have been using American Home Shield for five years. My broker recommended them to me. I had electrical, plumbing and pool issues before and they have all been taken care of. Recently, I had an electrical issue and I submitted a claim via email which was easy. The technician came after a week and AHS sent someone who has been to my house before. I talked to him and he was helpful and personable. While I have no complaints about the work quality, I was disappointed with my last claim. My issue was not covered because the lights that were out were deemed to be fixtures and not part of the house. Other than that, everything else has been fine. It's been a satisfactory experience and I keep renewing my coverage because it is worth the value and I wouldn't want to own a used home without a home warranty.

I had an issue with my garage door. I called American Home Shield to file a claim and that wasn't difficult. I went with the second company that they gave me. It’s been over a week. But the company that came out to do it only took less than five minutes to complete the task. It cost hundreds of dollars but they did a professional job. This is the second time I had to pay American Home Shield as well the garage people because it wasn’t covered. They had to replace a coil to make the garage door go up and down. It’s a big surprise though when things aren’t covered and you have to come out of your pocket with several hundred dollars. But other than that, the contractors were friendly, helpful and it didn’t take them long to do the job. Overall, it was a good experience.

I submitted the claim online for a thermostat wire that got cut. It was simple, and the contractor AHS sent got it the first time. He was super flexible and accommodating and it worked out well.

I had a claim with American Home Shield for my garage door opener. I usually call them to submit a claim and I have very positive dealings with the reps. The technicians are A1 and I have no issues with the repair but I am not familiar with the names of the contractors that they’re sending out. I tried to remember the ones that they sent out and they gave me a list of names since I would like to make the choice of who I would like to come back for service.

My garage door stopped working and I don’t know what happened. I submitted a claim with AHS online and they were backed up a couple of days. That seems to happen a lot with them but their reps were always professional. The contractor came out a couple of days later and he required me to pay the service fee first. He was nice, though. It was my first time dealing with him and he got everything that needed to be done. AHS was professional and reliable overall.

The one claim that I had the biggest problem with American Home Shield was for a leaking shower. They called Mounts Plumbing and it took about a week for the plumber to come out. The shower was leaking a little bit and after they came in and "fixed it" and were about to leave, I went in there and it was still leaking. I had to call them back in because they were getting in their truck, and they came in. The plumber could see and hear that it's leaking so he said the problem couldn’t be the filter, the O ring, that they replaced, and that they would have to come back out and replace the entire system. So the cartridge, the handle, does everything, but they would have to turn it in for the claim to make sure it would, and they did that.

I’ve had a good experience and didn't have any problems with American Home Shield in the 6 months I’ve been with them. It was fairly easy submitting a claim for my AC unit, and I didn’t have to wait on hold for long. The rep was polite and called the contractor to come out for me. He came out within 24 hours. He was polite and showed us what was wrong with it, as well as how to fix it the next time. It was that simple. He did great work and my AC is still working fine. I'll probably renew when it is up.

The motor for the filter for the pool was replaced through our warranty with American Home Shield. We submitted a claim online and the contractor came out the next day. They were very professional and fixed the problem quickly. It's all been running and we've had no problems since then. I was very pleased.

I’ve been with American Home Shield for about five years. I was with a different company before but they went out of business for this area so I had to pick another home protection policy and I picked American Home Shield. I called them yesterday morning for a claim on the refrigerator that just stopped working. I got a hold of a lady and she told me I would have more than a 30-minute wait time and I did. I stayed on the line but that was ridiculous. After telling her I have a Maytag refrigerator, she told me she’ll have a Maytag repairman come on Thursday between 8:00 and 12:00. It was a Tuesday morning when I called and I told her 8:00-12:00 is fine but Thursday won’t do as this was an emergency. I am a senior citizen, I have medicine and I got to have ice. But she said that’s all she could do for me so I didn’t have a choice.

Last August, our dryer was not heating and it was a disruption when it happened. The contractor that American Home Shield sent out was on time and worked right at the problem. He was very efficient, pleasant and friendly, so it was a great experience. My wife said it was tough without the dryer, but once it got fixed, it's been fine. The repair really went well. We've been an AHS member for years and we had them in two different places. We've had good experiences in our main home in New York and we could have stayed with them there because it works out well. However, we haven't had good experiences with the contractors in our second house in California, and we're evaluating that all the time.

My air conditioner wasn't working right, so we filed a claim for it with American Home Shield. Submitting the claim online took long so I did it over the phone. The contractor they sent was good. He answered all the questions and explained to me why the air wasn’t coming out of this unit. He was proficient. Then I had to get some Freon. He told me that I have to pay for that. But other than that, it was good. I didn’t have any problems with them.

Being with American Home Shield has been convenient. I’ve had them for 17 years now. Around the 15th of August, I had a stoppage plumbing issue. Submitting the claim was fine. However, I had to wait an extremely long time to get someone to come to the phone because their system continued to indicate that I had an outstanding balance owed for a non-paid service which was incorrect. This was from my service back in June. A ticket was put in but it still has not been resolved. So I couldn't do the claim online because I assumed it will charge me for that, in addition to the service call that I was placing, which was why I had to call. I didn't want to lose my place, so I held on the phone and transferred it to my cell phone when I had to leave and continued to hold for two hours. But their representative was fine and the contractor was great. We have not had any more plumbing issues since the repair.

The capacitor of my AC went bad so my AC wasn't working and it's 110 degrees outside. I called AHS and by the next day they sent somebody out. He was very pleasant and he fixed it in 10 minutes. Then he charged me $75 and that was it. He was on his way. Since then my AC is working fine. The contractor they sent was very professional. AHS delivered what they promised.

I submitted an online claim with American Home Shield for my air conditioning. The contractor who came out was easy to deal with. He came in, took care of business and he was gone. Although I haven’t had problems dealing with AHS, one of the companies I used before this last one was pretty slow. I had a problem with my refrigerator back then, and they took too long to take care of it. They sat on the paperwork for a few days. Overall American Home Shield is definitely worth the money.

I have the worst service since I've been with home insurance. I am not happy at all. I'm looking for a different company to switch from American Home Shield. I have a problem with my cooktop for over two months and still, my problem is not solved. I called over 10 times and was told every time that they will call me back but they never did. I had to call back again.

I had a water line breakdown in my basement. I called American Home Shield and told them what’s going on and the reps were very courteous. The contractor was out the next day. They got everything out of the room, dried out the carpet and put in huge fans. Then they put everything back down and put the quarter round back around the carpet. The people they’ve got lined up have always been excellent and got the job done. I've never been disappointed in who they sent out here. Certain things like if they come in, they’ll take their shoes off or put their little booties on their shoes, those little things and it's always been that way. Also, I had to replace the dishwasher and I got the same as what was in there with a different model. They came out and hooked everything up, and it was a good deal. The service was fantastic every time I've called them. I got American Home Shield when we moved in and I kept renewing.

We have had AHS coverage the first year after purchasing each of our homes and only used it for the very first house. We have never renewed our coverage, and was surprised when I received a call trying to get us to renew. The saleslady was friendly enough. She dove right into her sales pitch as soon as I told her we were not planning on renewing. She gave the normal doom and gloom scenarios anyone selling insurance is going to give, and I'll admit caused me to pause and reconsider my position.

This is a fraudulent company. Over $700 was paid for this warranty for my home... however, after I moved in I've had so many problems in my home and this warranty is a total nightmare. They keep you on hold for several hours at a time, hang up on you, do not return calls and charge you $75 for every item you have trouble with never repairing anything. Always looking for an "excuse" to wiggle their way out of not covering anything in your home... Even the plumber they sent out said they were a scam and a dirty operation. Impossible to reach them by phone or by email or on their website. They hope that you get tired and give up yet they're pocketing millions of dollars illegally.

I filed a claim with AHS because I had to get something done with my air conditioner. I really liked the contractor who came for my AC. They were very knowledgeable with what they're doing. The AC was up and running and that was the best part of all the whole situation I went through. The process was complicated only because of the companies that American Home Shield deals with were not really reliable. Also, everything was fine with their representatives. The one that made me uncomfortable was the person that I had to speak with when I cancelled. He said, "You can't come back anymore. You have to start this all over again." It was not necessary to do all that talk to me because I'm a customer. That's when I completely said that I'll never come back with American Home Shield.

Our experience with American Home Shield was all good. My husband submitted a claim with them, and the we had a fine interaction with the contractor they sent out. Our issue has been resolved after the repair was done.

I needed a plumbing repair. I received excellent service from the plumbing contractor that was provided to us by AHS. The process of making the initial call to this very moment was absolutely painless and effortless on my part, even remarking to my wife and neighbors how very much I appreciated it. The contractors were not local. The local plumbers are very high-priced and don't afford themselves a very good reputation. I feared that I would be in contact with one of the local people that I would not want to do work in my home. And instead, it was someone I didn’t know from a neighboring town. They replaced some old damaged pipes with new ones. It was done so quickly and there were no issues at all. It was absolutely wonderful. Everything was expeditious, very professional and it did save us money. I would highly recommend their services.

I submitted a claim for a central heating air unit to AHS over the phone and it’s an easy process. The only deal I have was a couple of the contractors AHS sent out didn’t know what the last one they sent out. Because I had a problem for a couple of years, and I finally thought I’m going to buy a new unit because nobody could fix it. But the last one that came out from Mr. Fix It, fixed it. So it seems to me that they’ve got a couple of contractors who were out for easy money and work. Other than that, i haven't had any issues with AHS. They took good care of me.

I was having washer and dryer issues so I submitted a claim online at American Home Shield. I paid the $125 service call fee and they sent out someone from a company I had never heard of. I did not hear anything from them for 24 hours and when I tried to call I couldn’t get anybody so I called American Home Shield and explained what happened. They called them, followed up and agreed that they weren’t going to be able to help me.

I'm really disappointed with my most recent claim with American Home Shield. One guy came in and he said the problem with the ceiling fan was not their fault and they were not going to fix it. We got a second opinion but I never heard anything from the second guy who came in and yet they're charging me $100. That is unfair because they did not fix it and I'm not going to pay for it. They're also supposed to be more pleasant in getting back to me considering the response from the electrician. On the other hand, the contractor who worked on the dishwasher was very professional and the dishwasher has been good since the repair. American Home Shield is an excellent company overall and I would stick with them.

My most recent claim with American Home Shield for my dishwasher was not very good. The number one reason was the time I spent waiting. I called and I was told I would be on hold for an hour and this was early in the afternoon. I called three more times and gave up that day. The next morning when I called I was immediately told I would be on hold for an hour but in ten minutes they answered and it's ridiculous. I've got a feeling that AHS wants me to go through the computer and not the phone but I'm computer illiterate and I have dry macular degeneration so I'm not seeing as well as I used to.

I submitted a claim with American Home Shield for them to fix a leaking pipe for the air conditioner. I like being able to set it up online. However, I have to put in my credit card number and the payment comes out, but a lot of times the contractor is not aware of that. I constantly need to make sure and let them know I've already set it up online, but it's not a big deal. Their customer service is great and I got the email immediately. Then I got a call from the contractor over the weekend to confirm. He was very timely and great. So far, the air conditioner has been working perfectly. My experience with American Home Shield has been excellent and I have recommended them.

My most recent claims experience was for the washing machine. The repair guy didn’t explain a whole lot but dealing with Home Shield was great. The claims rep helped me with all my questions since I was new to them. She was very good, nice and friendly. At first, the repair guy thought he was going to have to bring somebody else in and that he wasn’t going to be able to do the job himself. Then he decided that he could. Eventually, he decided that we needed a pipe from where the city is and then where it came into the house. That helped but he didn’t explain much while he was working. We had to spend $3,000 to get a pipe brought in and replaced from the city into the house, and that was the one part that Home Shield didn’t cover. But the washing machine is working good now with better water pressure. It still takes a long time but that’s just the way the product is. Overall AHS was very helpful.

We had an issue with our air conditioner so we submitted a claim for it online. AHS got back to us pretty quickly but the contractor that came out had a questionable behavior. He was very quirky, kept telling me things that didn’t make sense and not explaining it in a way I could understand. I was really glad I wasn’t in my house alone as it was not a comfortable experience. The company that initially came out was wanting to do a lot more stuff even though they fixed the initial problem. They started telling us that if we didn’t do what they're saying, our home warranty won’t be covered.

We had a dryer problem so we called American Home Shield and they arranged to have ProTech people to come. The ProTech came and did a couple of things, but when they left we still had the problem so we called them back. They told us that they need another part and have to order it. We went back and forth for three weeks and they kept saying they were going to come back but they never did. They were rude, incompetent, and kept making promises that they had no intention of keeping. Then every time I called Home Shield I got to wait in line and wait until I finally get through, and then they go through it. They finally realized that repair people were not going to come back and repair our dryer so they arranged for a Sears repairman to come out, which he did.

My air condition unit went out and I submitted the claim online. The representatives got back with me. Their contractor was absolutely wonderful and they need to always keep him. He was right on time, knew what was wrong, got the air up, and took care of it. He called me after American Home Shield got in touch with him. He explained everything to me on what he was doing and how he was going fix it. It was working fine since I got it fixed.

We had one air conditioner that was running but not putting out cold air and the other one had a bad filter. American Home Shield fixed it both at once but they overcharged us and we were supposed to be getting a refund. I filed a claim online and it was very easy. The technician was very knowledgeable and helpful. He knew what he was doing and fixed everything. The only negative is that he had no idea how to charge us based on the home warranty thing. Also, he was late about 30 to 45 minutes and I called because my husband had to go to work. They told me that the technician had to get back to the company store to get some parts that's why he was running late. But he cleaned up after himself.

I spoke with an AHS social media rep Kima, on 9/25 & reached a very satisfactory resolution. The co pay that was billed in error was removed from my account, she gave me a credit for a future co pay (should the need arise), she explained the measures that AHS is taking to ensure that the company is hiring & training more reps to reduce customer wait times when calling for assistance, & in general, all around ensured that I was happy with the resolution. Im impressed with the time and results of Kima personally working with me for a resolution, & has restored my faith in AHS.

I’ve been with American Home Shield for over 20 years in different houses. I submit my claims online and it’s been easy. They’ve sent me some good contractors but some of them are one-man operation and it takes a long time to get service sometimes. I recently filed a claim for a fuse on the stove that went out. The guys that they sent were good but I’m disappointed that they don’t have access to quick parts, so they’ve got to order parts and it took five days to get the thing fixed.

I filed a claim with American Home Shield over the phone for my washing machine. I'm old-fashioned and I like to talk to a person and not a machine but don't like the wait time when I'm trying to call in. I've started submitting online because it's a lot faster and setting up an appointment online is cool because it is easy. AHS sent a contractor and I tried to explain to them that they needed to order the control panel, which is the LED screen that was cracked. But they ordered the cover to the control screen, which is a big plastic piece. I told them that that wasn't where the crack was and it's not on the exterior plastic part but in the actual LED screen. I had to wait five weeks for that to all transpire until they got the right part. They didn't listen to me the first time but they were fine as far as the personality.

The reps were professional and courteous when I called to submit a claim, and the process was easy. My son dealt with the contractors and he was able to tell me exactly what happened. If a 16-year-old can tell me everything that went on, then the contractors did pretty well. Later we had something else that went wrong with the dryer, but they came out and fixed it and it's been great since then. Overall it pays to have American Home Shield.

We’ve had American Home Shield for about a month now and when we had a problem with the toilet, I went online and filed a claim. Their website was easy to use. The plumber then called and set up the appointment. He came out within 24 hours and fixed the problem. It went very smoothly. We also had a refrigerator issue initially and it was the same thing. The technician got back to us at that same day. He needed a part, came back the next day and fixed it. My AHS warranty has worked great and I appreciate having it.

We had a plumbing problem. I was out of town at the time so, my wife handled everything and she submitted the claim with AHS. The contractor got back with my wife and set up a time to come out. Once they arrived, she explained the problem to the plumber. It was a great visit and they handled the problem in a short amount of time. Everything is working out fine right now and we haven't had any problems.

I had two claims at the same time with American Home Shield. One was to fix the dishwasher and the other one was to repair the faucet in the master tub. AHS handled the initial call really well and both contractors were good. The guy who did the dishwasher had missed some stuff in the pump but he came right back and took care of it. AHS covers plumbing and the only thing I was concerned about was with the bathtub. If you take the faucet off, there's water gushing everywhere, so it's got to be part of the plumbing. But they wouldn't cover it and it cost me a ton of money. But everything works well since the repairs. And overall, AHS has always been quick to answer the phone and to handle whatever issues we had. They've been a good company to work with.

Our air conditioning stopped working in the middle of summer during 90 degree days. A tech came out the day I requested service and identified a bad heat exchanger on the furnace and recommended a full replacement. 3 weeks went by and the tech did not receive parts from American Home Shield. When I called I requested to speak with a manager. They said, "A manager will only speak with you by calling you back within 24 hours." 48 hours later and still no call. I had to call back and they tried to sign me up for another manager call back.

I called American Home Shield to have a hot water tank fixed and the rep scheduled the appointment. Then the plumber contacted me for the dates that he would actually be coming out. The first time he came, he just did an observation and then had to come back with the parts. It's been great since the repair. That said, I don't like the fact that they come out and then have to come back. I’ve already told them what the problem was.

My programmable WiFi thermostat has been having issues that caused the air conditioner to stop working. I called to file a claim to American Home Shield and I had a very professional interaction with the rep over the phone. It took them a day or two to send someone out but that was at a time when it was hot here and air conditioning was in high demand so it didn't surprise me. The contractor who came was very professional as well. He called ahead to let me know that he was running late and when he arrived, he did a pretty good job of explaining the problem. I was a little skeptical but it turned out he was right.

I submitted a claim online with American Home Shield for a plumbing service. The contractor who was sent out was perfect. Everything was great and my plumbing has been excellent since the repair. American Home Shield is perfect, easy and convenient.

I had a problem with my air conditioning unit and I submitted a claim online. American Home Shield sent a contractor to fix my AC and he was awesome. We've had a few contractors and he's the best one we've had so far. AHS sent out a competent guy, which I'm finding out is a rare thing. My AC is very old but it's still working after the repair. So far, so good. Everything went well with AHS.

We thought we had left the freezer door open but it turned out the refrigerator stopped working. Everything in the fridge was spoiled. So I filed a claim with American Home Shield. I went online and just put in my address. I appreciate that the system was so easy and smooth. We were kept updated throughout the process through email like when they assigned it to somebody and when the assigned person accepted it. It was awesome.

I've been with American Home Shield for two years. I have five ACs in my house. I have two or three pending claims right now and I was on hold for hours with the insurance company. Nobody picks up the phone. I was on the phone for hours with the contractors and nobody responded. People were rude and service was very bad. My experience with the AHS reps was better, but they're also abrupt.

I recently called American Home Shield for a problem with my air conditioning unit. When I called to file a claim, the whole time was a little too long. But other than that, my interaction with the contractor was great and I haven't had any problems with my AC since the repair. Overall, my experience with AHS was good.

My range hood had a recurrent problem. Our claims were submitted online if it is a new one but we do it over the phone if it's a recall. This claim was submitted online because we could not get through on the phone and we've waited over an hour which was too long. It's been more and more difficult to get through the phone and AHS really need to amp-up their call center. Though with online, there's no comments area and I simply request the service. The contractor from American Home Shield got here and fixed it in 5 to 10 minutes. The guy reassembled things and left. We've had AHS for about 15 to 20 years in different places and we're satisfied with them.

When I first registered, I called and got the information and set up everything. Then I went on the website after we got off and saw a coupon on the website for new members. When I called back, it wasn’t even 24 hours and they said that I cannot buy the coupon. It has to be right when I sign up. I would recommend that they make sure to take care of their new members. I like American Home Shield, though. I haven’t had any problems with calling and scheduling a repair. It’s a good service to have.

My AC stopped working and the first AC repair person AHS called kept putting me off. When he finally got here, he didn’t charge me because he couldn’t find out what was wrong. The second one who came had done what they said they were going to do. He was on time and got it fixed. Since then, my AC is perfect. AHS reps were very helpful. They have done what they were supposed to do. The customer service was good but I called during a time when the heat wave was going on in California and Texas. I was told someone was coming back and they didn’t. I wasn’t bothered by it because I understand the heat wave going on in other states. Overall, it was a great experience and I was very satisfied with AHS.

I needed my garbage disposal fixed and I filed a claim with American Home Shield online. It's pretty easy to navigate the website and to request a service, and they got back to me really quickly. The contractor sent by AHS did very well and I was very impressed.

My hot water heater went out and I filed a claim with AHS. When I called to submit a claim, it took a while to get a claim through. The representative who I talked to was nice, though. Also, the contractor they sent was okay but I don't know what they did about my water heater because I bought my own water heater and I paid my own person to come in, put the water heater in and do my wiring. They said that I need to have my wiring redone before they can repair it. The company that they sent out want to charge to repair it along with me paying for the service fee. It's ridiculous. They are not willing to pay part of the rewiring of the house where I did everything down myself. I'll probably end up cancelling them because it's not beneficial for me lately. I'm making a monthly payment to them and when they're coming out and having to repair, I spend more money. Overall, AHS is not worth it.

I had a stoppage in my laundry and the plumbing stopped working so I called American Home Shield and the guys repaired it. They finished the service today. The plumbing contractor was CV Plumbing from Haverstraw, New York and they were really good and were so professional. I did the claim online and it was easy to do. It took a week to replace if they needed to replace something, which is understandable. I couldn’t do laundry for more than one and a half week, because I was waiting to fix it. Overall, I’m happy with AHS service. They are reliable and less expensive, and they have good customer service.

We're new to the American Home Shield and we're completely satisfied at this moment. They're very reliable, quick and punctual. I called one day, and they were out the next day to repair it. My mother had a sump pump put in a while back and I submitted a claim for her. I also had a garbage disposal put in at my house. The same serviceman did both jobs and he was excellent. Since the repair, everything's been fine. My wife's happy with the garbage disposal and it made things a lot easier for her. I would recommend American Home Shield.

I’ve had American Home Shield before and I got them again when I moved. I have them for about four years this time and I'm glad I have them because they’re very good. I recommend them to everybody. I recently had to do a claim because of my dryer. I used their online submission and it was perfect. Everything went very well. They sent a guy from Sears and I was surprised by that but he was very good. He was also nice and he knew exactly what he was doing. My dryer would keep running and the timer wouldn't shut off so they put a new one in and it's working fine now. But the switch in the door is no good. They've replaced it twice now and I've given up on it. So I put a piece of paper on it and now it works.

I have been with American Home Shield for a long time. I filed a claim for the air conditioner but it's good now. Right now, I have a problem with the heater. I tried to put the heat a few days ago, but I didn’t get the heat in the house. I have not contacted AHS yet because right now I'm in the hospital doing dialysis, but I'd like to call them. So far, my experience with AHS has been good and I like the company.

The sinks are running slow in my house on Park. There's some stoppage and there's regurgitation up into the toilets and the showers. Raw sewage is coming back up into the shower. Yesterday, the plumber came, looked around and wasn't able to find a cleanout access. He explained that without cleanout access, American Home Shield wouldn't cover it. He then left and I called them back because I talked to somebody here who told me that there is a cleanout access on the south side of the house. I called the plumber back, his name is Spencer, and he was going to call me back but I haven't heard from him yet. This problem is now getting to be two months old.

A co-worker was talking about American Home Shield one time and I checked into it. I have been with American Home Shield since 2006 and I continue to use them. When I had to get an air conditioner fixed, I filed a claim through the internet on a Friday and it was pretty easy. By the following Monday afternoon, I got a phone call and the technician came on a Tuesday afternoon. He diagnosed the problem, fixed it and he was gone in about an hour. So far, everything AHS fixed has been great. They always fixed whatever needed to be fixed as long as it fell within the policy that we had. But sometimes, you think something is going to be fixable but they point it out to you that it's not. If I just read my policy, I would understand that that wasn't covered. Other than that, everything else is good.

Sunday night 9/10/17 our water heater went out. Wife initiated contact with AHS via internet. They arranged for a local plumber to contact us. The following morning 9/11/17, plumber was able to come out and assess the problem. Was told the water heater was old and beyond repair, leaking water etc. no longer working (it was 12 years old), needed to be changed with a new one. I agreed.

I just spent forty-five minutes waiting for someone to answer my customer service call and then the line went dead. No answer. There is no other way to get help with an issue with AHS, no chat, email, etc. Just a black hole of bad service.

I was mislead to believe that my home warranty would cover all repairs to my home, the only out of pocket would be 75.00 Service fee. They sent me confirmation of the warranty but never sent me any other documents. I am a realtor and was encouraging people to use this since I had been explained that it was great coverage. I was never told that there was a limit to bringing the home up to codes requirements which since my water heater went out 2 days ago I found out they cover that up to 250.00 only and the contractor says that's going to cost 400.00. So out of pocket that's 150.00. Plus the other items one totaling 75.00, the other 325.00, and 185 for copper pipes to be added to the home. Out of Pocket 335.00 plus the 75.00 Service fee for a total of $410.00. I am not a happy person that I was lied to by the sales department.

I got American Home Shield when I closed on this house on August 1st and we've had five claims since then. Three of those are individual claims and the others were just following up on issues that needed resolution. It’s relatively easy to submit a claim. The only issue that I ran into was when I had a claim that hasn’t been marked as complete on their end and I needed to call them out for something. I couldn't go online and submit a request. I had to call and the wait times were ridiculous.

Both sump pumps in my home failed. I submitted a claim to AHS online and it was very easy. I just pulled up the website, put in my concern and then they immediately sent it over to a vendor that contacted me for assessment. We were not able to rectify the problem but the contractors were responsive and they're still working on my pumps. However, there needs to be a better understanding of what's covered under their contract and how they determine what that coverage is from a consumer's perspective. But, the experience with AHS has been pretty good.

We had a vendor from American Home Shield come out for the toilet. It was a plumbing incident and we felt it was an emergency which it was. The toilet started to flow causing contaminated water to go from our bathroom to our master closet. It created damage and we couldn’t get it to stop. The American Home Shield rep on the phone was there but was unsupportive of what I was trying to tell her. She told to tell me that they didn't do emergency claims. I told her where the last time I filed an emergency claim, somebody called and got somebody on the phone for me and handled the situation. She was not willing to do that. She would just leave a message for the vendor and they’ll call me back within 24 hours.

When I submit a claim with AHS they get back to me really quickly. The reps are straightforward and they give me the answers that I want. They're very nice and honest and they get the work done. And they answer all our questions about that. We've been trying to fix the AC every summer like two or three times and it's always been solved.

I just had American Home Shield out for my air conditioner. I can't ever get them online and that's my only complaint with them. I have to leave it on hold and let my iPhone sit for an hour or so. I submitted the claim by phone and they were good. I called and left the speaker on and I did it when they answered. They suggested a local person. I looked him up and I did not want him out to my house. I called back and requested another guy. I asked them if he was on the list and the rep said, “Oh, yeah,” so I’m very happy with that. The contractor who came was very good. It was Delta Mechanical here in Marion. They’re very high and reputable. My air conditioner has been good since the repair. It just needed freon. I’ve been pleased with American Home Shield.

Our water heater went bad, so we submitted a claim with American Home Shield, and their representatives, as well as the contractors that they sent have been good. However, we had a downtime where we were without a water heater for three days. The process took a little longer that I thought. But other than that, it was good.

We were having some problems with a couple of plug-ins in the floor and my wife submitted the claim to American Home Shield over the phone. An electrician traced it down and found out that this was a non-issue. We thought there was a problem with the plug-ins but we found out that the owners before just had it disconnected. He was great and very efficient.

Ice was building up inside my refrigerator that when you open the door, its rubber gasket was even covered in ice. So I called American Home Shield to submit a claim. The only problem I had was that it took four to five days for someone to come out and fix it. If your refrigerator is completely out, you will lose everything. But the technician was able to make my refrigerator work. Overall, it was easy to submit a claim and the representative was very nice. But they need to get more contractors to work on appliances because they have only used one in the Birmingham area.

Our disposal was broken so we called American Home Shield and the next day, they contacted the company who will be coming out. The company contacted us and three days later, the tech came in. I told him what the problem was and gave him the $75 deposit and they gave me a new disposal. It was a quick and easy experience.

My AC didn’t work and I called up American Home Shield. The contractor came within the timeframe and he repaired it. After he found the problem, he wanted to make sure that there was nothing else. He was very professional and was very thorough. Overall, my experience with AHS was easy and quick.

I was having problems with my dryer so I called American Home Shield. They took the information and the company called me right back. The contractor came out at his scheduled time and fixed the problem quickly. My dryer's performance is up to my standards since the repair. I was really pleased with how it went.

I’ve been with American Home Shield for about 10 years and I recently had some issues which I called them for. My initial complaint was the toilet and then a few days later it became the sink in the bathroom. I went through their automated system and it assigned a sewer company. Because of the bathroom, they thought it was a sewer issue. I called and spoke with a live person and she went ahead to send the sewer company out. I told her that I was concerned as to whether they were sending the right person but she told me that whatever I needed to have done, that company would be able to take care of it. When the guy came out, he told me he is not a plumber. He ran the auger down the toilet and didn’t get anything. That was the most that he could do and told me I needed a plumbing company. I called back to AHS and told them that.

I purchased a home and got the American Home Shield warranty with it. We had a pressing issue about a leak from the piping into the basement so I contacted AHS and filed a claim to get that problem fixed. I did it over the phone and it was fairly simple. They gave me a couple of options to pick from. They asked me if it was taping or some other issue and it was easy to decipher exactly how to put it to them so that they knew what they were coming out to look at.

It was very easy to file a claim with American Home Shield. The rep was very helpful and the response was immediate. With the most recent claim I received a response from the plumbing company that would be coming out to service us in less than five minutes. She took care of everything. Also the contractors are very good and thorough. We had a leak on our second floor that ran down to the first floor and the guy was extremely helpful and very knowledgeable. And we didn’t have any problems after the repair. We've very been pleased with the service.

My AC didn't work when I turned it on, so I filed a claim for it with American Home Shield. Filing a claim wasn't a problem but the first people they sent out were no good. The second guy they sent out from United Air Temp was courteous, professional and knowledgeable. I’m very satisfied with this company. I don’t use the AC that much, but the couple of times I have turned it on, it worked fine after the repair. I would recommend American Home Shield to a friend. They were very helpful and very compassionate about what I was going through. And I might be buying another one for somebody as a housewarming present.

I had American Home Shield when I had my house before. This is my second house and they're no longer the same. I had a main drain stoppage and I submitted the claim by phone and online. I thought doing it online would help make the claim quicker but it didn’t. American Home Shield called a couple of people out but the plumbers couldn’t get out the next day. My whole house was stopped up and it was three or four days before AHS finally sent Myers out to unstop my main drain. The plumber was very professional though. He took care of what I had to get taken care of and everything is back to normal now.

There was something going on with my air conditioning unit two months ago and I called American Home Shield. They were great and did a good job, and I've had no issues with the claims process in general. Their process is not the most efficient but it works. The easiest way to get a hold of AHS is to call them. Wait times are good and I get the service in just a couple of days. I've had excellent interactions with the only contractor that I've used for the only claim that I've had to go through so far with AHS. My AC unit has worked well since the repair.

I’ve had American Home Shield for four years now on a condo that I am renting out. I've been pretty happy with the service up until the incident we had in May with the air conditioner. They sent a contractor who said that due to American Home Shield's policy, the first thing that they have to do was check the coolant levels. If they see those numbers are wrong, they would fill it and charge at a discounted rate. And so we did that. Then they said I should call them back if there’s any problem. Two months later, the air conditioner was not blowing cold again. I called and they came out, found that there was a bad part and they had to replace it. And then, I got a call and they were asking for $125 for service call. I told them I’m not going to pay yet because there are things I don't understand.

I’ve been with American Home Shield for about four years now and I tell people about them all the time. If there’s something that needs to be repaired, they will come and fix it. If they can’t repair, they will replace. It’s also a good thing that the customers have the option of upgrading and paying the difference. I filed a claim with them because my old refrigerator went out. I called on the phone at first and then my daughter helped me to do it online. The repairman came and he couldn't fix the refrigerator. He said the parts of that fridge, and even the actual fridge, were not being sold anymore.

We received the home warranty when we purchased our home. Within a month, the dishwasher was no longer working correctly. After submitting a claim online (August 5, 2017), we waited over a week and didn't hear anything from American Home Shield. So we called multiple times. Finally, we were able to wait long enough to get a representative on the phone. We waited on hold for OVER AN HOUR. The contractor assigned to the job NEVER contacted us.

My family had American Home Shield at their home and it helped them out a lot. So they pressured me to go with American Home Shield. It's a lot of money upfront that I almost secretly hope something's broken already and I get my money for it. I recently had a claim with American Home Shield to fix a stovetop. That was pretty smooth. The technician arrived on time. He had to scrape away a lot of old dirt from the stovetop. He was quiet and polite, and did his work. It's still not perfect but he fixed it. It was a very quick experience.

I have American Home Shield for several years now. I usually make a call to submit a claim and within a day or so, I hear from the company and the company will decide on the next few days what’s going to be a convenient date and time for them to come out when I’m going to be home. I called AHS recently to submit a claim on my lights. I have two lights on each side of the garage and one light that hangs right over the front door that works with one switch. Something was not right with the switch and it wasn’t about changing the bulb.

I called American Home Shield for my air conditioner and when the technicians came out, they had the parts on their truck and they knew how to fix the problem right then. They didn’t have to come back. I was really surprised and it made me feel good. American Home Shield is good to have especially if you own a home that has a lot of things that might break.

We've had a couple of issues but American Home Shield hasn't covered anything for us. We just kept getting charged with the $75 service call. They came out for the dishwasher months ago and the thing never worked. They came back out a couple of weeks ago for that and this guy said he ordered all the parts for it. He also said that he's going to be back to fix it but we haven't heard from him and that was four weeks ago. Then we had a guy come out for a plumbing leak. He was trying to say it was coming from the ceramic tile but it's not. It's coming from the drain pipe. Then he said it was coming from the shower and left telling us it wasn't covered. Then somebody came out for the double oven and also said it wasn't covered in the warranty. So I got irritated, ripped it out myself and put a new one in.

Submitted a claim with AHS for a washing machine that was leaking and a dryer that wasn’t heating. We did it online the first time and then they called. They told me that they're coming in five days. They've been here last Wednesday but they didn't order the right parts or the sufficient parts. They told me they're gonna be here this week but they haven’t called me yet. Overall, though, my experience was good.

The upstairs AC unit was no longer working in my home so I contacted AHS to come out and see what's wrong, and repair it. They were very quick to come out, diagnose the issue and repair it right the first time. The claims reps are always very helpful, informative and friendly. Explaining what my level of coverage is and what I can expect from the vendor that they're going to send to me for the repair. The interactions have been very seamless which is helpful for me. I work quite a distance from my home so I'm always given a window of time that the contractors will arrive. And they arrive within that window.

I submitted a plumbing claim on the phone and the rep that I talked to was good. However, I was on the phone for over an hour before I ever got a hold of anybody from AHS. Also, a problem I had was that they sent me a deal through email telling me that I was late on a payment for the $75 but I never received anything in the mail. They kept asking about it and I never got an invoice to pay them. So, I paid it and then four days later, I got a bill for $75. But they didn’t charge me a late fee. The contractor was good, though. He did his job and left. No problems at all. As soon as I fix my washer, we’ll be good to go. Overall, the experience was professional.

I submitted an air conditioner claim online to AHS. The service was all good and since the repair, everything’s working fine.

I've had American Home Shield since July and I've already had two claims with them. The most recent one was for my stove burners that weren't working. I submitted the claim online. The contractor came out three weeks ago and has done a fine work but it's still ongoing. He has to order new burners. I’m really impressed with AHS so I just really appreciate the experience.

I am very satisfied with American Home Shield. I filed a claim online for my AC and they were pretty fast in getting back to me. The contractor they sent was very good and was able to explain things to me too. Since the repair, the AC has been topline. I’d recommend American Home Shield to my friends. I hope they keep it up.

Submitting a claim at American Home Shield was perfect. I just email my friend who sells the policy and she does it for me. Recently, my air conditioner won’t work. It was a recall. The first time I had it repaired, something else happened. But the technicians fixed it the second time and it's now working like a charm. So far, the people sent by AHS were the best that's ever been to my house. They were fabulous and they offered great service. Friends who would ask me about them should get their service.

I've been with Allstate for years and when I switched over to American Home Shield, I didn’t do that willingly and it wasn’t something that I wanted to do. The roof needed to be replaced which has been replaced now and that was the only reason Allstate put me with AHS. I filed a claim with American Home Shield but they said I hadn’t been with them long enough to replace my roof. It was easy to file but nothing came of it after they outright refused my claim within a few minutes. AHS called me back a couple of days to tell me why they refused and I paid for the roof out of pocket. I'm not officially canceled with AHS until my agent does something formally. I don’t want to be left out there with no insurance and I'm confused as to what's going on here. Nonetheless, I'm back with Allstate now.

I had a recent claim with American Home Shield for my dryer. I have been trying to call them a couple of days in a row but I had to hang up a few times after being told that I had to wait for 30 minutes or longer. Finally, I was told of a 15-minute wait time and so I held on, but ended up waiting for 45 minutes before I got to them. Even so, once I got to a customer service rep, I was okay. I let them know I’m frustrated. We got the repair order, the contractor came out, did his business and left.

I had some very unprofessional people from American Home Shield before. I had some electrical problems and when I tried to get the situation rectified, the man who owned the company that came out wouldn't do it. I was very angry with him and told AHS to stop sending me folks like that. So they were very careful to send me very nice, excellent and professional-acting young men. They did what was needed to be done, including the one that the other guy who had come before did. and they waited for me. I've told my girlfriend that she needs to get AHS because they're really good and she did.

I recently filed a claim online to American Home Shield for a garbage disposal and a toilet leak. I have submitted claims many times and I find their process easy. But I also call them when there's some issue with my account like when I renewed and they haven't gotten my payment. The contractors have been very good. Recently, I submitted the claim at 8:00 o'clock at night. I had a call at 7:30 the next morning to schedule and they were there the next day. They showed up within the time frame that they told me they would be there and quickly resolved the problem so my experience with them went as advertised. It has been a very positive experience but I've also had a couple of bad experiences over the years that I have gotten resolved through AHS. Overall, American Home Shield is a good value for home warranty coverage.

We had a microwave gone bad so I submitted the claim online to AHS. They contacted somebody locally to come out and look at it. The contractor was very good and solved it. The appliance is working great after the repair. AHS worked well for us and it has been a convenient experience.

I’ve had three claims total, so far, since I’ve been with American Home Shield. One on the refrigerator and twice on the condenser and air conditioner with a heat problem. And all three times I’ve had nothing but fantastic service from them. The most recent claim was for my air conditioner. They set me up with an air conditioning company. The contractor had to come back on it because he said the air handler, condenser, and the outdoor unit had leaks in it. It was going to cost around $1,500 to fix it as it was in pretty bad shape. American Home Shield replaced the old unit and it’s working fine right now.

I’ve been with American Home Shield for 5 years. When I submitted a claim for a water heater, I had to sit on hold for a while. However, they were helpful when I finally got hold of them. It took a week before a contractor came over to inspect the water heater. They were very professional and provided good service.

My AC went out and the fan kept running but it was getting hotter. I wasn't sure what's going on until we noticed that the AC outside was just not working, so I filed a claim with American Home Shield like I always do. I used their automated system and it went through fine, but it happened on a Friday and I didn't want to wait for the delay because I have young kids. And so, I contacted a different provider that American Home Shield used and often helped us out. I asked if they could come in sooner at any time because I've got kids and I can't have them sleeping in this weather. And he said that was fine, so we tried to work that out.

My AC was repaired a couple of months ago through American Home Shield. They've been pretty good to work with and my interactions with the contractors were good as well. Everything is working fine and I'm happy with AHS overall.

I had some plumbing issues in my house so I called American Home Shield's 1800 number and set up an appointment for one of their vendors to come out which was K&S Plumbing. The typical turnaround time is a couple of days so that was expected, but when the person came out, he stayed for 20 minutes on the telephone and then he spoke to my husband for a little while. My plumbing was backed up and the plumber mentioned that he couldn't run the line because American Home Shield would only cover a portion of the line to be run, which was 100 feet and it needed to be more. He said it won't be covered but they could charge us $600 to have somebody come out and blow the system out like a pressure pump so the plumbing would start working again.

I had a small air conditioner problem and I submitted the claim online to American Home Shield. The contractor who came was good and all they did was change the capacitor. The repair had been good so far.

The issue has been resolved. The customer service representative was great! My rating for the resolution is 5.

I had four appliances that needed repair - my oven that had a broken handle, my oven range hood that had a motor that wasn't working as well as it should, an ice maker that wasn't making as much ice as it should, and a washer that was leaking water when it was washing comforters. I had a guy come out within 48 hours and he identified all the parts that needed to be done. He was able to repair three of the four appliances with parts that were still in stock. Except for the oven, which the handle, unfortunately, was discontinued, even though the oven was manufactured in 2004 or 2005. The oven was operational, just no handle.