American Home Shield Reviews

We're very happy with American Home Shield. We moved into the house in 1996 and built it to be our retirement home so, as much as we could afford, we got top-of-the-line. I've had this KitchenAid wall oven since then. A month and a half ago, something happened and we couldn't see how to set it. Regardless of what we were cooking, it kept coming back telling us that we need to put in the meat probe. I got information from the technician that there are two boards in there. He checked them and both boards were bad so we couldn't see the display. However, they don't make the parts anymore so right now, we're working with American Home Shield to get a replacement oven, one that we're happy with.

The recent claim with American Home Shield was done online. The experience was disappointing. A technician was scheduled to come on Tuesday to repair the garbage disposal. He called saying he was on his way but he never showed up. I was charged the $75 service fee saying he came and nobody was at home but I was at home. I had to reschedule again and had to pay another $75. It took time until I got the disposal fixed. He came the second time and resolved the problem. Contractors that they sent were courteous and knowledgeable however, they should advise the contractor that if they don’t find anybody, they should call and not just leave. I have to pay $150 for just one service call. Their service needs improvement.

My most recent claim was when my air conditioning unit went out. I didn’t have great experience with American Home Shield but I’ll mention about my recent claim. We realized that something was wrong with the air conditioner two months ago when my husband and I got home. We immediately called AHS and they placed the order. I waited the next day to get a call but no one called. They told me about the company and I called the company to find out that they were fully booked and they would not be able to get to me till the next week. It was almost 100 degrees. It’s unacceptable since I pay monthly and I should not have to wait the next week to get something fixed.

I submitted my recent claim online and it was easy. The claim was for an air conditioner because it wasn’t working correctly. The contractors they sent took about a week because there were only three times that the contractor had. After the repair, the air conditioner has been working properly. American Home Shield and I have a good relationship.

American Home Shield has been very good as far as getting people out here. They do the job. However, based upon the service that’s going on with the air conditioner claim, I can’t recommend them to a friend. The first company that they sent out did not perform the job properly. I’m not an air conditioner person so, basically, all I knew was that they came and sucked the water out. They were cleaning the line. That’s what they’d told me. But apparently they installed the drain pan incorrectly and the water sits in the drain pan.

It's been a positive experience with American Home Shield. It's been useful. Since I've gotten the service, I had my AC go out and issues with garbage disposal and plumbing. It was much more affordable to get those repaired having a service as opposed to not having the service because I knew what to expect in terms of payment. In fact, with my most recent claim, I had AHS send a plumber for some problems we were having with the drain in our sink and our toilet. It was easy submitting a claim. I did it online and they were accommodating to my schedule.

HORRIBLE EXPERIENCE. Although our claim has been approved, it took 4 phone calls that each had a 60 plus minute wait time before getting reaching a live individual. This is after attempting to submit online failed. Needed 2 assessment appointments - They first sent out a service company that they have received 100s of complaints regarding their performance and misdiagnoses. With the approval, we have to accept an oven that may or may not fit and that is black instead of the stainless steel model we currently have. If the replacement, priced at $1649 doesn't work, we can choose an alternative, but will only get a $758 credit towards the replacement. I guess something is better than nothing, but when it contradicts what the salesperson told when we signed up, there is a problem. SEEK AN ALTERNATIVE COMPANY.

The only way to communicate with American Home Shield is by phone or by request repair form on website. The minimum wait time on the phone was 45 minutes no matter what time of day you call. The communication was horrible for repair request. Made a repair request the first of July and it is now the end of August and there is still no resolution. Cannot continue to call and wait more than 45 minutes to speak to someone. No one ever calls back. I will be cancelling this service immediately.

I have been an American Home Shield for over 10 years and I have noticed some changes in customer service. For one thing, they were easy to contact by phone in past years. However, most recently it is extremely difficult to get a representative on the phone. As recent as yesterday, I was on hold for some 30 minutes, and still couldn't get someone on the phone. The subcontractors they use, don't show up when scheduled. I had to call them repeatedly to reschedule the appointment. Very dissatisfied with the way they do business now.

I’ve been a member with American Home Shield for many, many years now and it appears that every time I need something, I wait on the line forever. If I want to argue a case, it goes to the second supervisor right away and I'm still waiting. When I get the supervisor, they try to find any way to deny it. I used to have them on both my primary residence and investment property. I’m encouraged to go online to place a service and when I do, it does not inform me of the nature of the deal. It asks what the problem is in general and that’s it. It says I will be contacted by whoever is going to work on my claim and gives their information.

My air unit wasn't working. I submitted the claim to American Home Shield over the phone and I was on hold for about five minutes. Someone called within an hour and they were out here to repair the next day. The tech who was sent was great. I have only been with American Home Shield for not even six months and I haven't had any issues. My overall experience was also great and I would recommend American Home Shield.

The first time we had issues, we submitted our claim with American Home Shield by phone and we got a response immediately. And the second time was online. We had some issues with our AC and we contacted them and within a day or two, the contractor was here. He saw and explained what the problem was and had it solved. It was a good experience and overall, AHS has been punctual and has done good work.

My recent claim with American Home Shield was with my air conditioner. When I called to submit the claim, the rep helped me out. Seabreeze Heating and Air came out and put a new compressor inside the AC unit. It stayed cool for approximately eight hours and then it started going on and off, then it went out. So, I called back and AHS had another contractor come out. The second contractor put a thermostat in the AC but it still wouldn't cool. I called again and they came back out, saw the leak in the AC, and fixed it. The second contractor did a good job and now my AC is getting cool and working fine. The first time I called AHS, though, I had to wait an hour. But other than that, everything's good so far and AHS did a good job with everything they've done for me.

AHS's contractors are very professional and they usually use these companies called J&R Appliance and Sears and they’re both fantastic. Their contractors guided us through the problem, ordered the parts and they delivered what they said they will deliver. When we went and called J&R Appliance, they came, were very professional and got the repair done. The contractors were responsive were responsive in getting here but the bigger problem is that they're not training their people properly. AHS doesn't recognize that people have multiple houses and they get the accounts all screwed up. Their back end support is not that good. I would definitely change the background work because they don’t have their data correctly. Data integrity is really important to me but not to them. Plus, the wait time is extremely long. It could be anywhere between 10 minutes to an hour and 40 minutes.

I had to submit a claim with American Home Shield to get my AC repaired. Submitting a claim was fine but my AC still hasn’t been repaired despite the fact that they have sent people 8 times. My biggest complaint is that they pretty much send the same person we’ve had or the same group although we find this understandable if it’s the only contractor in the area.

Our refrigerator’s ice maker wasn’t working. I called AHS and I'm very pleased with the way it went. They responded very quickly. They sent me a text and within 15 minutes and I knew who was coming out. The technician was out within the next day or two and he was very knowledgeable and courteous. He just went to work and it wasn’t very long that it was repaired. He also took the time to give me a few tips on key prevention measures to help me out not having these things happen. When he left he told me, “Just give it a couple of hours and you’ll have ice.” I’m working at home quite a bit late and my office is not very far from the kitchen. And because the bin was empty I could hear ice cubes dropping. Everything went smooth. It was a very pleasant experience and I was satisfied with it.

It's been an excellent experience with American Home Shield. We were having problems with our air conditioning unit and submitting a claim with them was very good. My husband called AHS and explained to them that I'm disabled and being in the heat wouldn't be very beneficial for me, and they were very responsive. We had an excellent interaction with the claims rep. AHS sent out a really super contractor who explained to us everything that was going on and how he'd be able to repair the AC unit. He had to file something with the main office, then he was able to come back and continue the repair. The repairman that came out was an excellent representative of his company as well as our warranty provider. He was professional and a very nice person, and we couldn’t have been more pleased. Since the repair, the AC's performance has been excellent and we've had no problems with it. Now it’s nice inside even if it's hot and humid outside.

We have two different houses covered by American Home Shield. We had moved into our new townhome and the first time we turned on the washing machine, it overflowed one of the toilets in the house. I thought there may have been an issue with the drain out to the sewer system. And so, we filed a claim for a plumber to come out. The plumber came over and we paid the $75 fee in advance. However, he was unable to replicate the problem. So, whatever had happened, it did not do it again when the plumber was here.

My agent picked American Home Shield and paid for the home warranty, so it was part of buying the house. I’ve only had one claim and I waited over an hour to talk to somebody. It was horrible. They have all these options on the machine but sometimes, they don’t fit like saying what the problem is. I couldn’t say garbage disposal and leak. The recording said I can go to the website and I tried but that wasn't any better. So I called the number to sign up like I wanted to buy and got to talk to somebody. That was easy but trying to deal with getting service was horrible. The rep told me that they were in the process of hiring more people, so they know what the problem is.

I've had American Home Shield for years and I know that they stay busy all the time. Getting in touch with them is the biggest problem, and I wish they had more lines available open to calls. I recently had a water pipe break, and it was very hard to get an appointment with them. It took 30 to 40 minutes at a time, sometimes an hour, to try and get through to them over the phone. They seemed fine when I got through but overwhelmed. I had a couple of incidents like a hot water tank break, and the guy that they sent out didn't do what he should have done and created some problems. Additionally, I had a renter in my house and she said she had all kinds of problems with AHS. In fact, she refused to use them the next time we had a problem and I had to pay out of pocket. Other than that, I didn't have any real problems.

AHS was something that was highly recommended by my realtor as part of buying a new house and it may even be required where I now live. And so on the purchase of a new home, I had to do this. But there are so many stipulations and limitations at what they do and don't cover. I had an air-conditioner unit and the evaporator core was leaking. Submitting a claim to AHS was straightforward as far as what I needed to do to get things rolling. The contractor that came was a very helpful guy. He definitely tried to do everything he could to repair the situation. Since the repair, the water leak is gone. The only challenge was that the water leak caused my ceiling to cave in which American Home Shield did not cover and that's frustrating. But as far as my experience with AHS, it's okay but I'm not sure if I would do this again.

My washer was malfunctioning. It would go into a spin cycle and it would jump all over the floor. American Home Shield sent a technician out to troubleshoot it. A week later, I called them and come to find out they had decided that it was not repairable and it would be replaced. The washer choice is a webpage where you can equal out exactly what your own washer was worth or you can add money to it. I replaced the washer with one that was more expensive and I hate it. I went too fancy. When I first got the washer, I contacted American Home Shield. I told them that there’s an issue with it. They told me that I have to contact GE's warranty company. I did that and I had them troubleshoot it.

We had some trouble with our air conditioning unit. We called American Home Shield and that was nice. They set up an appointment for the people to come out, look at the air conditioning and work on it. Dealing with the contractors was pretty good and the air conditioner has been fine and better after the repair. AHS is good and I'm pleased with them.

I had an air conditioner problem, so I submitted a claim over the phone and American Home Shield took care of it. They set up an appointment for me and the company called me. The contractor was also very nice. I told him what I thought the problem was so he brought the parts with him. He came in and got the work done properly and adequately. This is my third claim with American Home Shield and it went very smoothly. It's hot down here with no air conditioning but I was happy with the way it worked out. I recommended them to my granddaughter who’s buying a new house and she’s going with them.

I had service from a contractor then reimbursed from American Home Shield. There was a form that I had to submit to them with the work that I had done as far as the claim. I faxed the information to them then they emailed me back in reference to it. I had to call them to find out if they had gotten the fax that I sent them. And that’s when I found out they had sent me an email saying that they needed more information.

Last Wednesday, 8/16/17 my AC on the house I am renting went out. My property manager called American Home Shield to have a service call entered and was informed someone would be out Monday, 8/21/17. This is in the Phoenix market with temperatures above 100 degrees so he reach out to a business manager to get earlier service. They had a company sent out on Friday, 8/19/17 at which time it was diagnosed the compressor was bad. Today I get a call stating the warranty was covering the replacements but service company informed American Home Shield it would need 15 pounds of Freon. They charge $50 per pound but American Home Shield informed me they only cover $10 per pound and I am responsible for the $600 difference.

I absolutely love AHS, and would tell people how they stand behind their customers. I am sad to say that they have been nothing but a headache for me for the last month and half. My boiler hot water ran hot for only 15 minutes. I put in a request for the boiler and AHS sent me someone to fix my air (which was not broken). I had to take off from work the next day so that the boiler guy could come. When he did he arrived from E**O T**H company at 3:30 pm he had a pair of pliers and a screw driver (and mentioned that he had just got the call and he was on his way home). This guy proceeded to look at my boiler summed it up and said "aquastat is what you need." My husband said, "did you check everything." Man comes back and proceeds to fiddle with boiler again. He took my washing machine hose hooked it to my HOT BOILER and ran water in it. Noises were made clinking and clanking and then water was everywhere.

The company is so unbelievable hit or miss and the call hold time are insane. I have had great experiences with some things and would sing their praises. Other days there are not enough bleeps to control my rage! I have been with them for over 10 years. They are the best of a HORRIBLE industry. Their hold time are the stuff of nightmares. IF you get through, IF get a rep that can walk and chew gum, and IF you have good contractors in your area you will have great experience. If not... good luck sunshine.

My AC went out about a month ago and I filed a claim with AHS. I got ahold of them and they assigned my claim to the local contractor who I got ahold of that same evening. The contractor came out the next day and he diagnosed right away. He told me what was wrong and fixed it right away so it worked really great. He did a good job since the AC's been running fine. I've been with AHS for a few years now and I had one issue about three years ago with trying to get somebody out and then the contractor we got out didn’t do an adequate job. But other than that one occurrence, I haven't had any major issues with them. It's been going well so I've stayed with them. All in all, it's been a good experience and they stand by the warranty agreement with repairing or replacing broken items.

American Home Shield’s contractor was here yesterday for my air conditioning system. I got a text yesterday saying that someone was going to come between 2:00 and 6:00. The guy called at 12:30, said he was on his way. So, I said. “Okay. I’ll leave work early. I’ll come and meet you there.” Then I got an email or a text a couple of minutes later saying that he was going to come at 12:00. And then, another text after that, telling me that he was coming late. It was very bizarre. They’re not a very organized company. But my issue is not that. It’s more that they do absolutely everything possible to avoid actually fixing the real problem as long as they can go the cheap route of putting band aids on something. So, I’ve had no less than over a 5-year period, 15 to 20 times that they’ve been out on the same air conditioning system where there’s a leak and they’ve never found a leak. So, it’s just a constant battle.

I've had a couple of claims with American Home Shield about my air-conditioning and some plumbing. I've submitted my claims both online and over the phone and I've had a good experience with them. The wait time over the phone is usually 5-10 minutes, and my interactions with their reps and contractors have always been great. Everyone's been polite and professional and so far, everything’s perfect.

A couple of weeks ago, we had a problem with the air-conditioner so we contacted American Home Shield and they sent an air-conditioning company out. They were very efficient, they told us what was wrong and they got back to AHS. The whole experience was all very good and AHS eventually replaced the air-conditioner. Before that, we had to be without air during a very hot time for about five days. It wasn’t anybody’s fault. We were new to AHS and they got to a new site. If they repair it and spend on the unit and it goes again, it’s going to be a problem. So, AHS agreed among themselves that the unit needed replacing. So, as far as the service goes, they were really great.

We had a stuck up toilet sewer line in the house and American Home Shield sent a company in a timely manner. The gentleman that responded was professional, did a good job, was clean and neat about everything, and cleaned up after himself. I was 100% satisfied with everything he did. I even called his company to comment on the service he gave us, on how quick he responded, and everything he did while he was at our house. It was an excellent job.

I’ve had a contract with American Home Shield for three years and I’ve used it about twice a year. I’ve dealt with one or two contractors they sent out and had a mixed experience. Half the time, a vendor comes out, fixes my problem and it’s a week long. It's typical with American Home Shield contractors to order parts or reschedule. I had a vent motor go out, submitted a claim online and the site was easy to use. The contractors who came out fixed the vent motor and left, which was rare, and the best interaction I've had with AHS.

My bathroom faucet hasn’t been fixed yet since I submitted a claim to American Home Shield which is about a week now. The repair people came but then said that they had to get approval from AHS to fix it. They were supposed to call me back but I hadn’t heard back from them. So far, AHS’s claims process was good and I’ve had a good experience with them but I do want them to follow through on this.

My AC unit stopped cooling so I submitted a claim to American Home Shield. Because I called after hours, they called me the next day. They responded fast and came out within a couple of days. The contractor was excellent and the AC is doing great.

I was having problems with my hot water heater and my water pressure. I called American Home Shield and spoke to someone. It was great with their rep. The contractor they initially sent out did not fix the issue. He was in a hurry to get it resolved and about a week later, I still have the same issue. I called back, rescheduled and asked them to send another technician out who fixed the issue. So far, the heater is fine and I've been satisfied with AHS. They would fix it no matter what.

Once you get the people from AHS on the phone they're very nice and easy to deal with. However on numerous occasions hold times were over 40 minutes and a few times over an hour. They need to work on that. I even called at odd hours thinking it would help with that but it didn’t. My recent claim was about my dishwasher and the contractors that came to my house were good and nice. They were perfect. And now the dishwasher is working fine as it should. I'm happy with the end result but it took too long to get there.

I submitted a claim online with American Home Shield and I can't really define what's wrong online. I've had this happen several times where they said that you can't give enough information on that website. Because if you just check a bunch of boxes, like say your air-conditioner isn't working, there's no place to specify which floor. They would say, “Well, no, we have to be exact. We can only do what’s on American Home Shield’s work order.” They have contractors that complain they don't get paid. It takes some weeks to get parts and most people say they can get it in a day if we just went with them and not Home Shield. So I don't know what the truth is because I have nothing to compare it to.

My most recent claim with AHS was very pleasant. I submitted a claim online, got a call back in 24 hours and the contractor was out the next day. He came to fix my air-conditioning unit. He was verypolite and helpful. He explained to me everything like what's needed to be done. Overall, American Home Shield's very dependable, prompt and reassuring.

I called American Home Shield for my air conditioner. Usually, we call them to file a claim and get an authorization. And then, they send one of their contractors over to the house. The interaction with American Home Shield is very professional and I don’t have any complaints. Nine out of ten times, the contractors are very good. But I wasn’t too cool about the one that they sent this time. He was trying to get more money for something when the girl has authorized everything to be done. And he even asked me, “Who authorized to do this, and this, and this?” And I told him that I called American Home Shield and I told the representative what was happening. Then she went ahead and authorized it. And then, he says it should have been separate. But he’s not going to charge me for it. And I looked at him and I said to him, “Oh, okay. No problem.” But I forgot to call American Home Shield to let them know about that.

I had an issue with our air conditioner and I tried to call AHS early but it was impossible. I left the phone on and waited for over an hour until somebody picked up. It was horrible and I was about to give up but I wouldn't know what to do because it was a problem that I had to take care of. When the rep finally picked up, she was very fast at acting and gave me options, so that was good. The first company didn't work out but the second company came the same day. I had a professional and educational dealing with the technician. He explained to me things that I have never even heard of about how to take care of the unit and some things that were important to know. Still, it was a very effective, satisfactory experience and everything else worked out fine except for the ridiculous waiting time.

When my air conditioner was leaking, I submitted a claim online with American Home Shield and I was done in a minute. Their website was user-friendly. The contractor spent an hour checking everything out and the problem was corrected. He gave us a pound of freon and he was on his way. He didn't leave a mess and the air conditioner has been fine ever since. It was an all-around pleasant experience.

I recently filed a claim with American Home Shield on my water heater. I called them and got a ticket set up. And then, the plumbing company called and my ticket got upgraded to top priority. The tech was close by so it took him only three hours to come out and fix the problem. He was knowledgeable and very pleasant. Overall, it was a good experience.

Earlier this year - Apr 2017, we contacted American Home Shield as our AC was making loud noises on the external unit. Their contractor (Total Air Care) promptly came out and evaluated the system and determined that the compressor was failing so they suggested it be replaced. Within 5 days the compressor and motor were replaced - we were charged close to $700 to replace the refrigerant. System seemed to be working good although I thought it was still a bit noisy outside. Exactly 4 months later our system died completely!

I have had AHS for as long as I have had my townhouse. I have only had to call them 4 other times prior to this new problem. In the past, I have had no problems. Service providers came out to the house, made the fix and all was good and I paid the service fee. Yes the service fee increased $15 about 2 years ago, but not bad for the time I've been with them. Then my mortgage discontinued the option to pay AHS through them and informed me that I had to pay directly. Not a problem!! I received a letter from AHS "To avoid a lapse in coverage, please call us now at (phone number) to set up an alternative payment method. If you have already made arrangements to continue coverage, no further action is required." Knowing the unbelievable long wait time when you call (at least 45 mins), I went online to see if I could "set up an alternative payment method". Indeed I could!!!

I had a problem with my air conditioner recently. We have two AC units and one unit was operating in the lower level of the house while the other unit wasn't working and wouldn't come on. I called American Home Shield to file a claim and they followed through on it, and the process was very seamless. I talked with the contractors and showed them around, and the guy installed a new switch and a cord. My AC has been working fine since the repair. That was the second time that I had the opportunity to use AHS. I had used their service late last year and using them again later this year worked out fine as well.

The air conditioner was old in the house that I bought. There would be a part of the air conditioner that would break and they'd fix it, and another part would break and they'd fix it again. Everything has been fixed on it except the motor, which seems to be doing well. American Home Shield responds in a timely manner and they set me up appointments as soon as they could. However, they're not open on the weekends. So when the air conditioner once quit on a Friday, they couldn't get to me until the following Monday and we went on a weekend without air. It was hot in the house and was a little uncomfortable, but I opened the windows and had a fan going and so I made it through it. The company I had on another house before came on the weekends but they charge triple the normal price, so I would've waited anyway if AHS did that.

We had a toilet that was leaking and I filed a claim for it online. American Home Shield responded the same day. The contractor came out and fixed it quickly and professionally. I was very pleased. I got good and professional service with American Home Shield.

A plumbing problem with our toilet was my most recent claim with American Home Shield. There were a lot of difficulties in submitting that claim but it had to do with the phone system. They were having problems with their home. They also came out for other things. The contractors they send out have been fine and the items that have been repaired have performed better after the service.

My recent claim with American Home Shield was done online, the website was easy to navigate. I requested somebody to come and check on a slab leak in my house. I signed up for email and text notifications so I am informed who they’ll be sending and their phone numbers. When I knew who was being dispatched, I called them directly so they can get here within 24 hours. When you got two inches of water in your house, you tend to be proactive.

One of the three air-conditioning systems was not cooling so I called American Home Shield to submit a claim. I waited on the phone for about 56 minutes but the rep who answered was very nice. My interactions with the contractor was very pleasant but the problem wasn't fixed. American Home Shield had to send somebody different about two days later and then it was fixed.

I recently filed a claim for my air conditioning unit and the contractor was very nice and waited on me. He fixed the minor issue but he has to put a part in so I have to call and make an appointment, but I needed to call for when I have a day-off because I don’t want to have him wait like I did before. Overall, it was a good experience and for me, for the first time, it was very professional, honest and they got the job done because my air conditioning is working. I really recommend American Home Shield to people.

Claiming online for American Home Shield was easy. Their website is user-friendly and clearly labeled. The contractor they sent was a nice guy, came on time and called that he was en route. He was knowledgeable about the air conditioner. He even cleaned upon completion of the job. Overall, I have no problems with the performance after the repair. It was a good experience and I have no complaints.

The most recent claim I had was for a microwave problem and I was assigned the best vendor in the ten years that we've been members of AHS. He was great, and I was able to do a cash in lieu of repair. It was probably the quickest turnaround AHS has ever responded. Unfortunately, it was right before I was moving. To find out that he was HVAC as well as being able to repair appliances was very disappointing because I have tried to get another HVAC vendor for the four and a half years that we lived in this house and I've been told time after time that the one that had to come an hour away to fix anything that had to do with my air conditioner was the only one, which I'm very dissatisfied with.

If I'm trying to call and talk to someone at American Home Shield to submit a claim, it takes too long. I can do it online, but I can't do everything I need there if I have more than 1 air-conditioning system issue. Then they only had one company for one big area so there's a lot of wait time. They've been to my home about at least four times for the same issue on my air conditioner. But it's repaired now. Eventually, the job got done and it's okay.

Submitting a claim to American Home Shield is very easy and it works whether I do it online or over the phone. The customer service is fine and I have no issues with them. I called in my most recent claim for my air conditioning and the contractor they sent was very professional, courteous and knowledgeable. The AC has been working fine since the repair but it’s still making a whole lot of noise because it’s an older unit. The only issue I have with AHS is the turnaround time. My hot water tank went out last year during the coldest days of the season and it took AHS a week before it was even put in. For the AC, they took 2-3 days to get somebody out and it was hot. Still, the AHS people and the contractors are nice, awesome, do a great and thorough job, and polite.

I had recent claims with American Home Shield for my pool and air conditioning. I bought a lemon and so I got stuck with a lot of things in this house. However, AHS is at the mercy of the companies that they use. The pool company that they used refuses to call, text or email me. I finally called them and then they just lied. They said they came and checked my problem but they didn't. I feel like a fool because it’s my word against theirs that I've been trying to do everything I can. They also refuse to change my salt cells out and so my pool is turning green. That's definitely under the warranty. Now, I can't even swim in it.

The motor on my pool went out, so I submitted a claim to American Home Shield over the phone and waited for about 5 minutes. The claims process was very simple, easy and painless. The AHS rep and the contractor they sent out were excellent. The repair was done well and the unit works better. I'm very pleased with my choice of choosing AHS.

I called American Home Shield when one of our air-conditioning units wasn't operational and it was easy to submit a claim. They were very friendly and helpful in being able to remedy the situation and getting somebody out to us as soon as they could. Unfortunately it took a few extra days to schedule somebody to come out because they had a previous heavy call volume of activity, so we were in the queue with other customers. The technician who came was great, professional, knowledgeable and diagnosed the problem right away. He had to order a part and we had to wait a few more days for it to arrive. He told me the upper limits of how long it would take to get it and that was helpful to know. The unit is working now and we're very happy about it. Overall, AHS was accommodating and worked with us to secure a company that we felt comfortable and could work with us.

My AC went out so I called American Home Shield. They said they were sending out Hudson Bridge Heating and Air that kept saying they were coming, but never showed up. Also, my wife got an email saying the problem was being diagnosed at that time, which was a lie. The contractors were telling a story about it 'cause I know nobody’s diagnosing the problem. It was hot and I needed someone to come through, so the rep said okay. The next day came, and the contractors still didn't show up and then they said they were coming about 7:00 o'clock, 7:30. I waited, they never showed up. I called Home Shield again, and they told me that they were going to send out Metro Heating and Air instead. In the meantime, Hudson Bridge said they were coming out and I told them AHS already assigned somebody else. They said they weren’t informed, so I called Home Shield, and the rep did a three-way. She called and talked to them.

American Home Shield quickly responded when I submitted a claim for my dishwasher. The technician was not in my area, so it took about a week for them to come out. The technician worked on the dishwasher and dealt with it. But the dishwasher is still not fixed because they had to order parts and they have yet to come back.

My A/C went out today in 95+ degree weather. No problem I thought, this is why I purchased home insurance! I phone, go through every possible automated system choice with absolutely no way to speak with a live person. I go to their website, see an option to phone them! Utilize it, same thing! I see an area to chat with a representative, I choose this option. I get an error message, "There is no representative available to speak with you." Seriously??? My original contract states they are available 24/7.

We had an air conditioning problem in our upstairs unit, so we called American Home Shield to have somebody take a look and figure out why it wasn't working. I submitted my claim online and the process was great and easy. I had a message right back and the rep told me when I should expect someone. AHS had my cell phone number and they would text or email me with updates, so I felt like their communication was outstanding. I also heard from the technician when they'd arrive. The technicians already had another appointment out in this area, so when they finished, they came straight here. They've been sent by AHS here before and we love them.

The vendors that Home Shield hires are shady. We just had our air conditioner replaced, after 7 call outs. One technician worked on it, left and had to come back and told us someone reversed the wiring after his work. No one went near the unit after he worked on it the first time. The owner wants to charge for parts that weren't used or needed. He signed the bill at the end of the project and said he would refund 200 plus dollars but it looks like we are going to have to dispute this with the bank. We had to give him our credit card number before he started work. He wanted to charge 200$ for a permit which cost 35$, the original estimate was 2900$. It came down to 1300$ after our discussion. I've been in the const. trade for over 35 years, he thought he had another pigeon. Do not hire Argo. They are dishonest, and they work for Home Shield and I believe Home Shield does not care.

I've been an American Home Shield customer for five years but I have already asked their rep about cancellation. I find some of their procedures to be wrong. The most recent claim I had with them was for my washer and dryer. Submitting the claim was easy but the follow-up is not as good. The problem starts after they have assigned a contractor. AHS will tell the customers that the repair person will call them in 24-hours to schedule an appointment but that may not happen. So customers will be waiting but they don't know when the repair person will call. Both the home phone and mobile phone numbers were given to the repair person but they never bother to call the second number.

Our kitchen sink issue started a week before I called American Home Shield. I called them when I couldn't fix the sink myself and the response was timely. Everything was smooth. They contacted me before I had a chance to contact them to set up an appointment. The contractor came by, assessed the situation, realized that it couldn't be fixed and had to be replaced. They showed up with a new replacement three days later. They were polite and professional. They knew what they were doing and they educated me well. Everything was not right when we can't use our kitchen sink. Life seemed to be much better once they fixed it. American Home Shield is a great company to have for things that are unexpected.

I've had American Home Shield for years and I've always been very satisfied with them. I had a plumbing issue six months ago. The toilet was stopped up, so it wasn’t flushing. I submitted a claim, they contacted me within three hours and I set up the appointment. The guy came the next day and he was done in half an hour. It was a very uncomplicated process. The AHS representative and the contractor who came out were very friendly. It’s a rental property and I’m getting it ready to be rented in the winter. We happened to use the second bathroom, and my husband said it's not flushing. So that’s when we called them. Since the repair, it’s working. AHS is very reliable.

I submitted two claims online with American Home Shield. One was for my air-conditioning and another for a hot water heater. AHS replaced the air-conditioning. They gave me a credit for the amount of the repair that they would have charged me. They did not replace the hot water heater because at the time they would only fix the problem. But the hot water heater was not the real problem. The hot water heater was really old too and it was going to go so I just went ahead and replaced the hot water heater and not fix the expansion problem because I got a new expansion valve put in. So both items got fixed but it was because I ended up just buying new equipment for both. But the AHS contractors came out and they were prompt and very professional. They explained everything they were going to do and it was a good experience.

My most recent claim was the plumbing and a problem with a faucet that was continuously leaking. I've been with American for four years and the plumbing contractor has been the same so I know the folks with the plumbing company pretty well. AHS has been quick and professional and it's a nice insurance policy for someone if you're on a budget with a house.

We're dealing with a plumbing issue right now and we are on our third plumber through American Home Shield. We paid for the first one and they paid for the second one they sent out. However, they really need better companies. The first company told us all of our pipes were up and it couldn't be a plumbing issue. And so, we called American Home Shield back and they sent out a different company. I had to have someone go to my house for this because I can't take time off work. I've already taken off too much for this situation.

I called American Home Shield to file a claim for the garage door opener a month ago. The rep I spoke to was professional. When the contractor came, he was good and polite and the work was done effectively. My garage had been working since he repaired it. I’m glad I actually got them. We’ve had a couple of experiences that were not so good with the contractors that came out for our air conditioner about three years ago and I was very disappointed with how American Home Shield handled that. But since then, everything had been good. I've also recommended them to somebody.

I had an excellent recent experience with American Home Shield. I had a stuck-up kitchen sink because I put some pasta down my garbage disposal and it didn’t work. I tried a lot of home remedies to unstick it and it wouldn’t unstick, so I knew I needed to get a plumber to come in. I called American Home Shield and they sent the gentleman. He was very professional and very knowledgeable. He did what he needed to do to unstuck my sink. I have nothing but the highest praise for him.

We used American Home Shield a few times recently. The most recent claim we submitted was for our pool and it’s been a bad experience. AHS set us up with a contractor and we called the company. However, the contractor didn’t service our area. It took me an hour to get AHS back on the line. We had to do that twice before somebody would come out.

The faucet in my kitchen sink was leaking so I submitted a claim to American Home Shield and it was quick. The representative was good and professional and did everything in a timely manner. The contractor was very professional too. He had to order a part and come back and he did what he said he was going to do in just a few days. The faucet has been working fine since then.

I filed a claim online to American Home Shield for the repair of my AC. It was in the height of heat so I followed up with a call on Sunday and had someone by Thursday. They were pleasant, efficient and responsive. The first technician wasn't communicative and couldn’t explain what happened. He used an industry term that I had to google so that I’ll know what he was talking about. He did not explain anything to my sister-in-law who was in the house while I was on the phone with him. He said something about internal heat and the timer which had been out a few days before. The experience wasn’t good enough so I called again American Home Shield and told them I didn’t want that technician back and I needed somebody else to come. They sent someone by Tuesday. He went up the attic and checked. He ensured it was working and got back the cool. After that, I didn’t have a problem and it’s still working.

One Friday morning, I couldn’t get through on the phone to talk to someone at AHS for an AC repair job at a tenant-occupied home that we have. Through online though, I got a response quickly, however, they said that the AC guy would be out there on Tuesday. This wasn’t good enough for me. Tracy, our account representative through Watson, helped to accelerate the job. She got them there on a Saturday morning and the AC got fixed the following afternoon, instead of Tuesday. The tenant was happy with the company that did the repair job, Total Air Care. Since then, I haven’t had any complaints from her. Except for the difficulty of calling in, everything was great with AHS. We’d use them again.

I bought this house a month ago and I had a septic trouble within 48 hours of buying it. I got two septic tanks and the bottom was backing up. It has been a nightmare. When I first called American Home Shield, I got somebody within a minute and they hooked it up right then and there. I called the second time because I had a question and it took about 30 minutes on the phone to get somebody, it must be during a high call time. But once I get somebody on the phone, they took care of it.

Recently, I had a garage door issue and called AHS to file a claim. The technician got here quickly. He was very pleasant and got the job done. The garage door worked better when he was done than it has ever worked and it was fantastic. The whole experience was excellent. We also had an AC problem a couple of months ago. I had been told that it needed to be replaced by a company about a year ago, but it ran and I didn't have any real problems with it. But then it started making a funny noise, and the technicians came out. It was all a Freon issue and a dryer thing. They were also quite entertaining because they had a good sense of humor. They did a good job professionally, and that gives them an A plus as well. All experiences I had with AHS were excellent. I started recommending people to them and I most certainly will continue with them.

American Home Shield is a convenient service and they generally produce good results. It's nice that I can get online quickly and set up an appointment, and I get the service guy out and I don't have to track him down. Recently, we submitted a claim online and had a service for our refrigerator. We had a leak and we had to turn the water off, so we couldn't dispense water or make ice cubes. But it took two or three days to get the appointment set up and the contractor took a couple of days to come out. It would have been better if he had been 24 hours faster.

AHS is a no-brainer for a homeowner. They’ve been great and their service has been phenomenal. We've had lots of other home warranty companies throughout the years by selling houses and I wouldn’t want to go with any other warranty company. We had two recent claims with AHS, both of which involved our air conditioner. One of them was we were having a problem with a circuit fuse and it blew up the circuit board in our AC. It caused arching and used a lot of power which caused our power bill to be $1000. It made the unit go crazy, but because it didn’t flip the breaker, it stayed on because it still had a power source to it. It's supposed to use 4 kilowatts and it was using 20. The unit had also been running warm and not running to max efficiency.

We submitted a claim for our washer to American Home Shield and confirmed online that it had been submitted. It worked out well. We got a call but it took several days to get scheduled which always seems to happen because we're in a rural area. It’s a little discouraging and we actually had to ramrod that before. But the washer wasn't hyper critical. The guy came out was fairly local and once he was here he had been alerted to what was going on with the washer. He didn’t have any trouble keying in on what needed to be repaired, had the part on the truck and he took care of it on site.

I submitted a claim online with American Home Shield for my air conditioning that was leaking water into my ceiling. I was spending twice everyday racking out 30 gallons of water off the pan. That went for 6 days before I was seen because it didn't submit as an emergency for whatever reason. I attempted to call them to tell that it was urgent but it took so long to get through that I gave up and thought that at least they were coming. We've had AHS for five years and that was the first delayed response I've ever had. Then the contractor who came was good and in and out in less than an hour. I had a bad switch as well as a clogged drain so he cleared all of that and took care of that problem. The air conditioning has been running good ever since.

My first experience with American Home Shield wasn’t so good. The man told me he knew a lot of stuff but he really didn’t and they got rid of him. But the second guy that came out was very nice, cordial, knowledgeable and showed me some things I didn’t know. I really appreciate that. It was a very good experience. That second person really helped out a lot and he erased the first one for me in my head. The claim was for the air conditioning for both times and I went with the same people. It’s working okay now and within two degrees of the thermometer in the house thermostat. Integrity A/C was very good. When I spoke with the representative of AHS, she did well. It was on a weekend. It was messed up the first time but I had no problems at all the second time.

We've been having issues with our air conditioning unit for a couple of years so we called American Home Shield to send someone to fix it. I have to sit on hold like forever when I call them. I even had to put the phone down before I was able to speak with their representatives. But still they’re helpful and do want to rectify the problem. They sent out a technician, Mark, who was able to fix it but the part that’s up in the attic is starting leaking water and we didn’t know.

My oven went out recently. I called in a claim with AHS and they were professional and quick. The rep that I talked to was excellent, too. The contractor was knowledgeable. He identified the problem quickly, told me what the issues were, walked me through it, and he fixed it. The oven has been working fine since the repair. I've had a very good experience with them.

I submitted a claim to American Home Shield for a washer. I did it over the phone and it was easy. The representatives were good and they were immediate. The technician was courteous and professional but I have a problem with their service because after almost a total of five weeks, the repair's not yet done. It took a week before they got out here to even check my issue. Then they had to order a main board which I thought would be here in about two weeks.

Every time I have called American Home Shield I was not able to speak with a customer Service Representative. You can leave a message regarding the service repair... They gave me a name for the company that will be contacting me regarding the service or repair I need and it is not very close to my home. It is in another city about 45 minutes to 1 hour away. I am still on hold as I have a question regarding the company they will send. I wanted to know who else they could send that is not so far away. God help me if I had a water leak or major happening.

My experience has been going on now for three months in regards to my washer. Over those three months I've had a technician at my house six times and they've installed three parts. Without describing my complete nightmare, the last part needed for my washer has been discontinued but AHS for the last week and a half are "trying to find the part". I have to call every day and am on hold for AT LEAST 45 minutes before I am able to talk to anyone. Every day I get the runaround and am told they are waiting to hear an answer or waiting for the part and will call me tomorrow. I NEVER!

Absolutely horrible experience. No wait time for new service. Simultaneously, if you call the number for help with their service, 45 + min wait time. Snotty service center lady (Kennedy) denies my complaint despite calling to explain an issue with the contractor THEY provide. Claimed the contractor (who was a no show), did not show because they couldn't reach me via phone. The ironic part of that is they were in contact with the tenant the whole time. This companies service (lack-there-of) is news channel on your side worthy. A complete disgrace. Bait and switch tactics. May have been reputable at one point (don't know - I haven't seen it). Suspect Class action lawsuit anytime with this company that cannot commit to their services. Worst company I've ever dealt with. I promise, as a disabled veteran, my review is accurate and true reflection. Companies like this don't deserve to exist in the modern world.

I have been a customer of AHS for over 5 years! I placed a service call online on 8/15/17 for a electrical outlet problem for the microwave, and a bathroom fan not working. I paid $125 online for the service call fee in advance. It took over 24 hours for a company to call me. I called AHS and asked if my service call to be routed to a company that can come by the next business day! The electrician arrived on 8/17. He explained that in order to repair the problem with the microwave so that it will work consistently is to rewire the electrical wiring so that it doesn't short out.

I had a problem with my air-conditioner. When I reported it to American Home Shield, the representative I spoke to on the phone was very nice and the claims process was very easy. The tech they sent was early but he called and made sure that that was agreeable. He was great, very efficient, did a very good job. He made the repair and I paid him. It seemed that he fixed whatever was wrong because the ac is running fine now and I'm very pleased with it. The money was well spent and I'm very satisfied.

My dishwasher needed to be repaired and it was pretty easy to submit a claim with AHS and to get an appointment. They're very helpful, get right back to you and they give you someone. The technician was very nice but they had to wait for a week for the part. The dishwasher is now working fine and I've had a good experience with AHS.

I just bought the house and a 25-year old air conditioner came with it. It’s leaking water over the ceiling because it’s on the second level and my kitchen ceiling is falling but I cannot fix it until I fix the leak. I called AHS and they were friendly. The technician who came was fine but he said he cannot help me because the equipment is working. He said it’s good but I have to replace it.

I needed my air conditioner to be looked at since it was not cooling as per our tenant at home. I called American Home Shield and it was not easy but not difficult. It was the wait to talk to a representative. When I finally had someone on line, I asked for a specific vendor and they were not part of their contractors so we went with somebody else. That was fine. She put in the request and that part was easy.

I had a plumbing issue and called AHS to make a claim over the phone. I got someone on the line and they asked me what the problem was so I told them. They said that someone will be in touch with me shortly then someone did and scheduled an appointment. The contractor came by and did the repair. He was very courteous, clean, well-mannered and took care of everything. He did very well and everything worked perfectly. It was a positive experience and I’d recommend them to a friend.

We had a transformer problem. I had two things that burnt out and so I called American Home Shield. However, I was on the phone for hours. I kept holding the whole night because they kept on saying, "We appreciate you waiting for us. You have to wait in line." I needed to talk to somebody. The next alternative was to go online and setup appointments. The next day, I called them again and I was made to wait for three to four hours. Finally, I was able to contact somebody on Wednesday after waiting for half an hour to talk.

We've been with American Home Shield for too long. A couple of weeks ago, our air went out. We called them on Monday morning and it was Thursday before they got out. Before that, we had to get to a hotel because we were getting sick. I have an 85 year old mother who's bed ridden and we had to get her out of the house as well around Wednesday night. I think they should have to pay for that. But then they got the AC working.

My air conditioner had a problem, so I called AHS and they sent a real nice gentleman to fix it. He took time to explain things to my wife that we didn’t know about like how we're supposed to have bleach or cider into a pipe drain across the pump. The air conditioner worked fine ever since. Everything was handled just like it should have been. When we filed claims, we had good guys many times so it’s just wonderful.

The most recent claim I had with AHS went exceedingly smooth. I called in and they sent me an email saying that somebody has been assigned. The contractor who came was very nice and very easy to talk to. I only have one real problem with American Home Shield. Back in December, my microwave had problems and it took three months and more than three visits from various contractors to determine that it needed to be replaced. It was lengthy, but it was all very pleasant.

I've been with American Home Shield for a very long time and I've had a lot of stuff repaired. And recently, I've had a dryer, air conditioner, water leak and an electrical claim done. Submitting claims has been okay but sometimes, it takes a little too long for you to get somebody out. Also sometimes the waiting process is a little too long. Their reps are always very pleasant though and the contractors have always done a good job. The fee that you pay when the contractors come out went up and sometimes things get a little hectic, but they've always taken care of the problem. When things get worse or stop working, they replace the value that they have to. I'm pretty satisfied with them.

I had a plumbing problem and AHS sent a polite and efficient contractor. He dresses nicely, lets me know when he's coming and comes on time with everything he needs. After almost two months, the issue seemed to re-appear. The sink was clogged up and I couldn't wash dishes. Submitting a claim sometimes is hard to do unless I want to do the automated thing. The first time, it was okay. But the second time, I needed the same company to come back because it was a return visit and therefore, I wouldn't have another service charge. I called but unfortunately, I waited an hour and 20 minutes to get through and talk to someone.

I submitted a claim to American Home Shield for my pool pump. Everything with their rep worked fine and the contractor who came was very prompt, nice and polite. The problem was fixed and the pump works great. I've always had a great experience with American Home Shield.

I submitted a claim with American Home Shield for the repair of my refrigerator water line. I did this over the phone and it was very easy. The rep that helped me with the claim was very nice, professional and courteous, and was able to answer all my questions. The contractor who came was also very professional. He called an hour before he arrived and came on time. The experience was very nice and my refrigerator has been working very well since the repair.

We’ve had about five claims with American Home Shield after we bought this house and the most recent one was plumbing related. We were fully satisfied with the service. The contractor did a good job but there was a piece of our sink that he thought was not needed and he took it. We didn’t think it was a big deal until we tried to replace it and couldn’t really find an acceptable replacement. We had contacted them to try to get that small piece back to no success. And there’s also a little bit of hard pressure tactic to try to get us to renew at a price that doesn’t seem economical.

I had a problem with our air conditioning unit in July so I contacted American Home Shield. It’s a central heat and air and was not blowing cold air. They put Freon in but soon after that, it stopped blowing cold air again. I contacted them back, which is very hard to do and I told them that my mom is elderly and I need the day when I was going to be at home for them to come out. They couldn’t arrange that so after I ended the call, they put me on a date and sent me an email to that effect. I then called them back and asked them to cancel. Their connections are great and the people that they sent out are good but their customer service in trying to get a good date that works for both myself and the technician is almost impossible. Also, I cannot get them to answer the phone and it’s hard to stay in contact with them, but they don’t have a problem with sending a text or an email asking me to rate them on the internet.

One of our air conditioning units stopped working and it was our first claim since we've had American Home Shield. We submitted online and the experience was very positive, smooth and easy. The company that came out was very professional and did a good job. We were so happy with the epic service so we're considering hiring them for regular maintenance, about twice a year, to make sure everything's working fine. The AC is working fine now and the technician went above and beyond because he let us know that there was a different unit upstairs that needed a filter change. He went ahead and looked at all the units while he was there. The salesman that came out was very professional, knowledgeable and timely, so we're very happy. All in all, we find the service to be valuable to have.

American Home Shield contracts with businesses that have a poor response time. No sense of urgency. First they dispatched a company that was not located in my state. My air conditioner was out for 5 days before the service call appointment, not acceptable when the heat index is above 100. Ended up hiring another company to fix the air conditioner, resulting in out of pocket expense. Had the same issue with a hot water heater, took over a week to replace it.

Set up a claim online which was easy enough. Was assigned a company to fix my ac. Received one phone call, called back and was on hold for 50 minutes. Chatted with AHS and was told there is nothing they can do but wait one more day before switching companies. Attempted to chat again the next day... No chat available. I called and I've been on hold now for over an hour. I already paid the 75 for the service request otherwise I'd pay myself. AHS warranties are very near worthless. I've been without ac in Georgia for 4 days now.

Folks do not, do not, do not buy American Home Shield. They tell you they going to send contractor out and never do. They let you sit in heat. If I had to wait for American Home Shield to come out to service my system I would be in hospital. I had to use my own service person and then American Home Shield wants to complain about why I did that and they don't want to pay... They horrible. Their contractors are not even licensed only the owner of the contractor may be but not the technician they send.

First off, I have learned that, if you want to be a responsive Landlord, never get a Home Warranty. They are so s-l-o-w and your tenants will be unhappy and leave and that's not a good thing. However, that's the least of my frustrations. Secondly, every time I call, I am expected to wait 15-30 minutes to speak to someone. I can see why their phones are always busy. They have a lot of unhappy customers to deal with. Thirdly, I had a 1982 dryer that should have been replaced, but they sent someone out to fix it. The repair man said it should be replaced. The repair would not hold. He left because of the smell of gas in the basement and has not been back. I had to pay a plumber to fix all the leaking gas problem.

I filed a claim online for my air conditioner and within 5 to 10 minutes after I hit enter, AHS was calling me to schedule an appointment. It went smoothly and they were able to get a contractor out here within a couple of days. And the contractor was great. I had a tune up done on my air conditioner and they told me that I had a leak somewhere and my freon was low. But they found that my air conditioner wasn't leaking. Overall, everything was great.

I have had 2 repair requests in 3 years. They NEVER abide by the contract. Hold times to speak with someone here are about an hour and then get disconnected (this is usual practice here). Put in service request multiple times and contractors don't contact us. Repair was shotty and no useful warranty after the repair. This warranty is a complete waste of money and now I have to take them to court to fight for what I bought.

I have been fighting to get AHS to repair my home heat pump system since May (over 3 months) and still with no resolution. The issue has been the cost of the repairs, as my Fujitsu system is older and outdated, so parts are harder to locate. Since the main unit is outdated, both the main unit as well as the 'heads' in the home need to be upgraded, which my contract with AHS clearly states they will do. The contractor they assigned to repair my system has found the parts, but AHS will not allow him to order or supply the parts, as they state they can obtain the parts at a lower price. After almost two weeks, AHS finally sent the contractor the parts which were completely incorrect and would not work.

We had an air conditioner issue, our most recent claim, and that did not go well as I would like to have gone. The first contractor that American Home Shield reached out to took two days before we contacted him, and he said that he didn't have time to get to me 'till six days later. At the same time, I've also let AHS know that I was having secondary damage. I had water that was leaking and it was getting on my carpet. So for three days of going back and forth with AHS, I requested for a manager to call me and I never received a phone call yet about that issue. I'm disappointed. But the interaction I had with the contractor was pretty good although I wish they sent out a different company. It's been a fairly good experience. The air conditioning unit is fixed and it's performing good. AHS has been very timely in responding so I don't have an issue with the service.

I put a claim to American Home Shield for the pool pump and the representative was good but the contractor they sent was terrible. He came and claimed to have fixed it but it wasn't. He said he changed the timer, but the timer was locked and it wouldn’t move when I tried to move it. I called back to AHS asking for someone else but they don’t have somebody else in the area so they sent the same gentleman. He came in, supposedly fixed it again, and it wasn't 'till the next day when he got it corrected. It took him about a week to get it done. It interrupted the operations a little bit because I'm trying to keep the pool from turning green, especially with the heat. But now the pool pump is fine.

I recently made a claim from American Home Shield due to the power interruption in my rental unit. The claim was fine except that the waiting time on the phone was extremely long. Waiting time for contractors was not good as well but their representative was great though. They should take into account both sides. Although I used a different contractor, American Home Shield has always been good to us. I would not be without them and I have recommended them to several friends and family.

We called American Home Shield and the rep that we have spoken with was very good. The contractor came by and found out what was wrong with the fridge. He ordered the parts and he said that it would take a week for the parts to come in. When it came in, he came back and he repaired it. He's very nice. Everything has been fantastic since the repair.

I submitted a claim on a faulty garbage disposal online to American Home Shield and the process was easy and simple. When they processed it, they sent me a reply email telling me who was going to contact me, and it was the plumbing company. They showed up in the time frame that they said they would. They corrected the issue and it was professional. Also, I have spoken to a representative on a separate occasion as I had a question about something and that interaction was very cordial.

Our most recent claim with American Home Shield was for our upstairs AC that wasn't working. I did it online and their site was easy to use. I called them on a Friday and nobody could come until Monday, so we didn't have AC upstairs for three nights. The tech came on Monday and I was disappointed because usually they call when they're on the way but this particular person did not do that. But when he got here, he got busy, fixed the unit, did a good job and then went on his way.

We just moved into a home that hasn’t been occupied for a couple of years and had issues with our water heater and AC. As new homeowners, we didn’t know what we’re getting into so it’s nice to have American Home Shield on hand. My husband submitted a claim over the phone. It was a weekend but they got back with us within 48 hours. The contractor who came out was very nice and professional. We have three kids under three and when it was nap time, they were very considerate.

The AC wasn't working right and it had some noise. I submitted a claim to American Home Shield online and the experience was good. They texted me the appointment date, the contractor came, fixed the problem and left. He was a very nice guy. The AC is good now and it’s really nice. We have no problem at all. AHS is very efficient. They gave me an appointment for four days after the service request. But I called them up and told them that I have a kid in the house, so they expedited it and sent me someone in two days, which is good.

The home we purchased is an older home and the attic fan was not working properly. I filed a claim with AHS and they contacted me immediately. The contractor who came and checked out the fan was courteous and did a good job. And, the fan is still working since the repair. I’ve been happy so far with AHS. Then I've read comments on Facebook about people going crazy because they're holding on the line. The key is going online and doing it online and it's a lot easier and very efficient. If I had them come out, they send me a text. One thing though, I couldn't cancel online so that's the time I had to call. It would have been nice to be able to cancel online.

My most recent claim with American Home Shield was for a leak on my jacuzzi upstairs. My experience with their rep was good. However, there was a mix up on who had my claim and who didn't. It took a while before anybody contacted me back from the company that was going to fix the leak. I had to keep calling before they came out. Nonetheless, the overall experience has been great.

My most recent claim with AHS was for a dishwasher and it was excellent. The contractor who came was from Jones’ Appliance. I submit my claims over the phone but every time I call, I’m on hold for about 30 minutes and it’s terrible. The wait time could have been good for cooking and doing the laundry. I wish AHS had more people answering the phone. But once I get a hold of a rep, the interaction is usually good.

We've had American Home Shield since 2009 and we usually have plumbing issues. They had a really good plumber before. He was always here on time and if we had an emergency, he would come out. However AHS uses only one company now which is Drain Masters and they are really slow. We told American Home Shield about that and they said there was nothing they could do about it. Furthermore, Drain Masters don't answer their phones after 5 o'clock and our calls go directly to an answering service.

I submitted a plumbing claim over the phone to American Home Shield and the wait time was fine. The contractor that was sent out asked me where the problem was. I showed him and let him do what he needed to do. He showed me where he saw a problem that he fixed. He had to replace something on the toilet. When he left, it was fine. It's just that I've been concerned and it may go out again. When I'm flushing it, it still gets a little looser than when he left and it kinda feels like it may be slipping. But then the experience was all right.

We reached out to American Home Shield to have service on our water valves. We were unable to turn off our water since the valves were rusted. AHS sent RG Plumbing and they replaced the valves so that we could turn our water on and off. But after they left, we noticed a reduction in water pressure, especially the hot water in the master bathroom. Since we didn’t know how the process goes, we just reached out to the plumber a couple of times and got no response. I called back to AHS and they said they had to schedule a recall. They did that and sent the plumber back out. Although, there were a couple of weeks going back and forth to get it rescheduled for a recall.

I filed a claim to AHS online for my garbage disposal and paid there. It was easy to file a claim and navigate their website. The contractor showed up on time but couldn’t repair it so he replaced it. I also had another claim a year ago when there were issues with our ceiling fans. The ceiling fans were on the same wavelength, so if I turned to press my button remote in my room, my niece's would go on in her room. So the techs switched the frequencies. Another claim was when we couldn't replace a light bulb on the porch because something had wound around in the mechanism, and the techs were able to take it off, unwind it and make it work. They were great guys. It was a great experience and I would recommend them to neighbors. I was also recommended via a neighbor, so we're all happy.

For the last 4 years AHS has serviced our home. We've had more poor encounters than good. I would not recommend AHS to someone that I know. I have tried resolving issues, and I've made request for a call back and AHS accepts no responsibility for companies they send into the privacy of your home. To make monthly payments and receive poor service is unacceptable. I'm am currently seeking to cancel my service and I've had to call back three times back to back because either customer service had me on the phone while I can hear their conversation with someone else. Or, I spoke to someone in sales and they sent me to a number that no one answer. So now I patiently wait over 30 mins for someone to cancel my account. I hope AHS the best in improving their customer service they provide in addition, consider their customer's input in regards to company's that poorly service their home.

I normally don't write reviews no matter how dissatisfied I am but I am at my wits end with AHS. Worst experience ever with any service company. If I could terminate my contract I would but my husband just renewed it early this year. I am impatiently awaiting when our contract will expire. If you know what is best for you, NEVER use this company. Find other home owners insurance companies out there please. I am currently researching other companies.

This company has figured out every way to prevent communicating with a service assistant. Your phone holds are so long they know you will hang up before anyone ever speaks with you. Their internet site provides no means for resolving a problem as you are forced to choose from other selections only. Their service appointed people for my area and problems of the past are not good. My first experience was as bad as it gets. The heat pump compressor failed. It took over 10 days to get the part from AHS then put it on. This was in October and cold at nights. No heat for almost two weeks!

I had a ceiling fan that went out and a clog in my Thermador cooktop so I filed claims to AHS. I have made the two claims close to each other but the Thermador was the most recent one. I submitted the claims over the phone and the experience was very easy. Their rep was very helpful and the contractor they sent was very nice, efficient and quick. The fan and cooktop are now working super and the same as before they broke. The repair made life a lot easier to use them again. We also had a difficult time finding someone that would service the area where I live, but AHS didn’t say they can’t find anybody in our area and checked on till they did find someone. They were very diligent and efficient about getting someone to do the job. I'm very satisfied and I renewed my contract with them.

We have home appliance warranty through American Home Shield (www.ahs.com). We had problem with plumbing system in our home. We called AHS to open a service call. They sent the R. E. Willard Plumbing to our home. This plumbing company has worst reviews and is advised to avoid be at all cost. AHS DOES NOT CHECK THE COMPANY'S PROFESSIONALISM AND CREDIBILITY. The problem is NOT fixed and we were charged $100. AHS did not do check the company's capability to fix plumbing problem and collected $100 from us.

Before you start a service, here are facts:

My air-conditioner backed up and wasn't draining properly so I submitted a claim to American Home Shield and it was easy. I prefer to call AHS as I do not like the online service. I am just much more comfortable with their excellent service advisers who are professional and informed. At first, they could not immediately set me up with the person that I wanted because he had a full schedule and couldn’t accept calls until the next day. So now at midnight, the other guy’s queue was accessed and they assigned me to the wrong company.

The people at American Home Shield are sometimes hard to get a hold of when you call them on the phone. I waited 45 minutes one time to contact them before I finally gave up. But they've done a good job when being able to get hold of them. I've had two claims with them, and one was just to fix the door on the refrigerator. I wasn’t there because the house was covered as a rental and it’s in Florida while I live in Colorado. The renter told me that they fixed it fine. Prior to that, it was air conditioning, and I was there at that time. They had major parts replacement and the guy that came did a good job of replacing the copper coil. The air conditioning Freon had been leaking so they took care of that as well. I talked to the repair guy and he explained everything he was doing while I watched him. He worked hard and did a nice job.

I recently had a claim with American Home Shield with my refrigerator. The compressor went out and it was leaking Freon. It costs more to repair than it would be worth repairing, so the technician recommended replacement. We all agreed to that. The make and model that was to replace mine, which was 12 years old, was at $1099. I wanted to upgrade, so I went and found the one that we want to upgrade to, purchased it from Sears, and put it on card. I took picture of the receipt and sent the PO. They cut me a check for $1039, sent it to us and we applied that to the card and then paid the balance of $300-something off of my checking account. So, we were very happy with the way we were treated, with the quickness that the claim was handled since it was a refrigerator, and we needed a refrigerator.

About a week ago, I had to file a claim with American Home Shield for my air conditioner. They were prompt, and the technicians didn’t take long to come to redo the air conditioner. While I have some confusion about our credit where you have to pay $75, I’m really satisfied with the efficient service I received.

I was out of town on business and when I arrived home, the water heater was not working. I didn’t have any issues submitting a claim online, however, I never received the phone call within 24 hours and when I called the contractor to see when my appointment was going to be scheduled, they said they don’t service water heaters and they already responded back to American Home Shield and they should have assigned a different person. I had to reach out back to AHS and they assigned a different company. I don’t know how that disconnect happened, if it’s a system error, because when I put in my request, I said it was a water heater. The process was easy to do online but I would have rather been able to talk to a person, which I was able to talk to one once I called about the issue. The other company didn’t respond right away but everything after that was fine. The contractors were very good.

My air conditioning unit stopped working. I submitted a claim with American Home Shield over the phone and it was very easy. Their rep was courteous, knowledgeable, and very helpful. She did everything that she could. She gave me the information and the phone numbers of the people who were coming in case I wanted to call myself to find out the exact time they were coming.

A month ago, I put in a claim with AHS for a refrigerator, washer, and dryer repair job. The person who came out to fix everything was very nice and friendly. He got everything on the first go around and he didn’t have a problem coming back to adjust what needed to be adjusted. I live in the country and I’m always skeptical as to who I let into my home. But the people that AHS sent out have been courteous and there weren't any issues. Overall, my experience with AHS has been excellent.

We recently had a claim with American Home Shield for our microwave oven and AC. I submitted it over the phone and it went fine. The reps were great and the contractors were all good. However, I had to buy my own microwave and then I had AHS reimburse me, and that was not fun. I would have thought they would just replace it with something that would be equal in cost and equal in what was broken. But they basically made me buy a GE and then send them the documentation with the bill. And then they paid me the amount. So that was kind of crummy, because every bit of my stuff in my kitchen is KitchenAid. It's $200 more but they should have just said, "Okay, no problem. We'll just take care of that one." But they didn't. They insisted GE's the only one they're going to pay for. I didn't really appreciate that whole microwave situation.

I filed a claim for my AC recently. I did it online and it was easy. When the contractor came, he told me that I needed to pay an additional $150 for the Freon, which was on top of the $100 copayment I made online. So the entire trip cost me $250, which I could have gotten the same thing a little less. I was a little annoyed because I didn't know about that. The $100 should have come off of that and the $50 would have been paid out of my pocket. Then he said if I called an AC company just for coming out, they would charge me. If I would have called them and they worked, they would not charge me the service fee to come out so I was a little upset.

The air conditioner was not getting cold so I submitted a claim online to American Home Shield. It was said online that I will be contacted within 2 hours but the company they sent took 2 days before they got in contact with me. They wanted to do it on a Friday, but I wasn’t going to be home so they made the appointment for Saturday between 12:00 and 4:00. At 4:30, I called customer care to find out what was going on because I couldn't get them. He put me on hold and got in contact with somebody and they said they set it incorrectly and I was supposed to be 1:00 to 5:00. But they were late and I didn’t get a call from them saying they were coming or not. Then the guy showed up at 5:00. It took 4 days from the time I submitted the claim until they showed up to repair. We had a good time with American Home Shield and they have good customer care but some of their vendors need to be checked more thoroughly.

I made a phone call to American Home Shield about our washer and they said that they would call me in two days to set up the appointments. Two days later they had nothing on the record so I made the scheduled appointments, then they said someone was gonna call me in two days to talk about it. Two days came and they still did not have it in their records. On my third call, I had to speak to one of the top supervisors and explained my case and then they finally got on it. So the initial customer service and the call center person were very poor.

I had a problem with the air conditioning unit so I called AHS, left a message and they called back. It would’ve been better if someone answered the call. On the other hand, the interactions I had with the contractor was good. They’re definitely professional. After the repair, everything is working like it did before.

Our air conditioner's condenser went out and so we filed a claim with American Home Shield. However, it took their contractor a while to come. Eventually, they came and they told me it would take a week and a half to get the claim processed. Also, when the claim was processed they had the wrong air conditioner. Nevertheless, the lady from the AHS whom I worked with was excellent. She knew about my husband's health and that staying in a house that was extremely hot wasn't healthy for him. And so, she was fighting for us to get the correct air conditioner and for AHS to get it out to us as soon as possible. The two gentlemen who came to our house worked for several hours and did a good job. Since the repair, the air conditioning has been working excellently. And so, I'm pleased with my experience with American Home Shield.

One of the springs within our garage door snapped. It was covered in our extended warranty, so I placed an online claim through American Home Shield, which was easy. However, the problem was that two days have passed and the issue still wasn’t fine, so I had to call AHS and spend over an hour waiting to speak to somebody. Although they assigned it, it was out of the technician's footprint, so I had to call them again, waited another hour and it happened again the following day too. There was a lot of back and forth and it was a little rough to do that phone call three times. The reps apologized a lot for having to wait and tried to address things very quickly.

My recent claim with AHS was for my washing machine and dryer. The experience in submitting a claim was awesome, however, it's taking them too long to get my washing machine. They approved to get a new one, but it still hasn’t been delivered yet. They said that it would take 7 to 10 days to get the washing machine. However, I've been without a washing machine for two weeks now and I stilll can't get it until next Tuesday. The AHS reps have been good except for the fact that they don’t understand that I have three kids and I'm paying $60 something a month, so they should've expedited that washing machine being sent to my house. They need to try and figure out some way to get the appliances to people if they get a new one.

In March, my freezer stopped working and American Home Shield sent out a technician from Sears. The timeliness was good but unfortunately, he wasn’t able to resolve the issue. He came out an additional two more times and again, the issue was not resolved. I then requested to get another level and they sent out a different company. They replaced a few components within the refrigerator but unfortunately, it just kept kicking. They would fix one issue then something else goes wrong and finally, it stopped freezing. It was a mess. My refrigerator was a Kenmore and I had it for a few years and they ended up replacing the refrigerator altogether.

Upon purchasing my home last year, I received a home warranty for a year. When the warranty was about to expire, I received no less than 6 calls to renew. I finally renewed and thought it was a good idea. Now that I have an issue, I cannot get in contact with anyone nor get service for my issue, which is quite serious. On Friday, August 11th, I completed a service request online for a leaking hot water heater tank. I then tried to call and stayed on the phone for 1:10 without ever connecting to anyone. When I checked online, it stated my assignment was pending.

Be very careful if considering doing business with this company. I purchased a home warranty contract on June 8, 2017. The contract wasn't effective until July 8, 2017 and there was a thirty day cancellation without penalty policy. Two days after purchasing the warranty, I attempted to call and cancel. I was sent to the retention department and waited on hold for over an hour before the call was abruptly disconnected. I have since called numerous times, waiting on hold for extended periods without getting a retention agent. Many times, the call was disconnected and more often than not, I receive a message instructing me to fill out an e-form for cancellation then the call disconnects. It is now August 15, 2017. My credit card has been charged twice and I still cannot cancel the service due to not being able to reach an agent.

I have been an American Home Shield customer for over 10 years, this year we have had terrible customer service. This past few months I have had problems with my HVAC and refrigerator. Personnel dispatched did not accurately diagnose or repair either system. Numerous calls to AHS had hold times of over 1 hour and then line was disconnected. After a month without AC in June/July, I hired and paid for a private contractor to repair the system. I sent letters to AHS, office of local attorney general but AHS has yet to reply. My refrigerator was "repaired" using an off brand seal that did not match and the problem actually became worse. Numerous calls made, AHS finally reached said they would resend both HVAC personnel and appliance serviceman but they do not show up. Called again, stated my grievance, customer service stated I need put you on hold to get someone to help you and hung up.

This company goes out of its way to string out a claim and punish its customer. I have a broken water heater on a Friday night. No showers work inside of home as well and 2 days later on a Sunday they send a Plumber who takes a picture of broken water heater, and leaves because American Home Shield has to approve fix. Still not showers in home for family. American Home Shield customer service was very poor and they decided not to fix problem based on analysis from plumber claims it was a detectable pre-existing problem.

Into second month and as of today no response from repair Co Appliance Medic. Front portion of microwave fell off after repair was suppose to be completed. The microwave is 8 years old PLEASE! PLEASE! Replace it with a new one, this will be the third repair if it ever happens. GOD BLESS ALL OF US. We need to do better. SMH!

We have been with this company for years. They sent out the same company for the same issue 3 times. Now here we are again with no AC with small kids, I call on a Monday and can't get service until Thursday. You people are a joke and so are the companies you use.

Set an "AFFORDABLE" HVAC tech out to fix A/C. I had turned it off. I turned it on and it started working. His report said (he did not let me read it or sign it) 1. Unit had sunken into ground... Truth it was at proper ground level, dirt had built up because of three days of rain... Clear in 5 minutes. 2. Yellow Jacket nest in condenser... On door of condenser, sprayed and killed by me. 3. Contacts covered with spiders and webs... A lie, there were cobwebs and dust no spiders, cleaned in one minute. He left. 10 minutes later the unit stopped working again. I called for a return. 3 1/2 hours later he comes back.

We purchased a home warranty with American Home Shield. Our air conditioning wasn't cooling our home, we set the temp to 77 and it's 88 in the home. To make a very long story short, I'll put in bullet points. 1: 7 visits by technicians from two companies (rude and unprofessional) didn't fix the problem. 2: Sucker... Was talked into spending $1800 for additional insulation, because they said that was the issue. 3: Average of at least 1 hour on hold every time you call American Home Shield... adding it up, I've wasted days on hold with them. 4: Tech shows up at 9:15 at night, wasn't supposed to be there. 5: Manager of one company stated they will never say the AC needs replaced, but if we pay them directly they'll be more than happy to replace the unit.

There was a problem with our air conditioning unit and the contractor took six trips out trying to repair it. They were replacing different parts each time and I had been asking about replacing the whole thing but they had to go through the whole process. They were blaming American Home Shield and American Home Shield was blaming them. There was a back and forth and that's why it took so long.

We have had air conditioning problems as our house has not been cooling properly for the past 3 summers. Every year we file claims through AHS and have spent countless amounts of money to refill our unit with freon. This July, AHS was contacted to have a HVAC contractor assess the same problem that we have been experiencing the last 3 summers (home not cooling properly, my wife and I assumed that we needed to add Freon to the unit again). The contractor that came out to our home ran multiple checks, reporting that we should not have to add Freon to our unit every summer and assessed for a leak. The contractor was able to find that the evaporator coil was leaking and it needed to be replaced.

On 7/26, I had a tech come out to check my A/C unit. It was running, however, there was a large amount of cold air being blown outside the unit, outside the house. The tech determined that it was a duct issue, took photos and contacted his boss. The service company immediately asked for repair authorization from AHS. AHS has failed to respond to them (current date 8/14). I called AHS, put on hold for 20 minutes, then the agent hung up on me without speaking to me. I, immediately called back, informed that I would be put on hold for over an hour.

Air conditioning replacement - The air conditioner went out, bad compressor. Contractor assigned to us ripped us off to the tune of $3000 in additional cost because, the contractor tells us AHS provides the AC unit. We have to do upgrades to make it fit. AHS would not pay for a unit that fit properly because they buy train car loads of units cheap and that's what you get. 4 houses and dropping them all from this rip off company.

We've had American Home Shield on our home in California for the last 16 years and we never had any issues with them. But we moved to Alabama and it’s been a challenge getting reputable people out. When my husband tried to submit a claim online, they weren’t accepting our account number so he ended up having to call them. Our most recent one was for the washer. It took my husband three calls to get a hold of a live person. When the order was put in, we told them that we had water that was causing damage to the floor but they told him that the claim was just for the repair. So, when I called the contracted company, they stated that they were told it was just a repair. When they got to it, I said, "I got water damage happening to my walls and everything else. How can this just be a regular repair?" We had to call American Home Shield back and tell them that it was doing damage to our floor for them to get somebody else.

We love American Home Shield. It's helped us several times in pricey stuff. I'm legally blind and it was very easy submitting a claim over the phone. However, it takes forever to get them on the phone. They are so busy that the phone just rings and then they would put you on hold for a long time, but their reps are very polite and professional. All the contractors they've sent have been very professional too. Everything's wonderful.

I've talked to American Home Shield numerous times and the wait has been unbelievable in the first time I called them. Sometimes I have to wait 35 minutes and that's very bad customer service because we pay a yearly fee for that. That's been going on for five months and it's not getting corrected. They could do better on customer service in answering their phones.

In terms of getting something done, I previously felt good about American Home Shield. But now I'm dissatisfied that they haven't handled my recent claim on my AC and heating unit properly. When the appliance first started acting up, there were a number of incidents that were crazy and inhibited things from moving forward to an upgrade to a new unit. But based on my history of dealing with American Home Shield with this AC and heating system, the unit was completely worn out and shut. It came to a point wherein I wished to get the old unit changed out to a new one. But the installation of the new AC and the heating unit has been a little up and down. For the most part, it went back and forth for about a month and it’s hard on people at this time of year to be dealing with the AC problem.

I've been with American Home Shield for quite a few years in my other two homes before this one and I never had a problem. I like doing business with them. But when I call in, they’re busy. I could be hanging on the line for 45 minutes and that’s not good, so they should have a way to call back. Hoping to find a cheaper home warranty, I shopped for a company like AHS. When we first moved in December, this other company said that they had the best ratings and it looked like they were on the internet and that they're a great company to do business with, and we went with them.

We had my air conditioning cleaned through American Home Shield and submitting the claim online was relatively easy. Their website was very simple. There were 2 appointments and the contractors who were sent out were exceptional, took care of the problem, and I haven't had an issue since. Everything has been good.

Once an appointment is lined up with AHS, the contractor texts the client when they’re on their way, which is what they did when we had an air conditioning claim. They texted my husband and said that they would be there 24 minutes later. My husband immediately texted back saying that he was about 40 to 44 minutes out and asked them to please wait. It was a Friday at 4 o’clock in the afternoon, and the guy did not wait. My husband stood there and waited, not realizing that there was a note on the door. It’s a rental property so our neighbor had seen the guy show up and come and go.

I'm thinking about dropping American Home Shield but not because of them. AHS provides excellent service. Every time I call, a technician is sent out in a timely fashion and I either get a text and a phone call. However, my house was built in 2003 and every time a tech comes here, I am told my stuff is not up to code. I've already paid a $75 service call and now I still got to pay out more money to get stuff done. That's the purpose of me having a warranty. The same thing happened with my hot water tank and air conditioning unit. The AC had to be brought up to code and there's an additional $700 expense for me. For the hot water tank, I was given a $1000 quote that I would have to pay in addition to what AHS would pay.

One morning, my refrigerator and freezer stopped cooling but we were actually leaving on vacation and I have the second refrigerator in the basement so I emptied everything out of the refrigerator. I went online and submitted my service request to AHS before we left, and the people who were supposed to service it called me on my cellphone while we were on the road. They could have come that Monday, however we were going to be out of town so I scheduled it for the following Monday and my husband was here. They came and determined that the repair needed a part. They ordered a part, which got in on Wednesday, but they couldn't come put the part in until the following Tuesday. Everything up until the day that they got the part was great. But why did I have to wait a week to get it to put in? But that was the only thing they could do. Anyway then they had fixed it.

Air conditioning freezing was my recent AHS claim. It was very easy to get hold of them. They took care of it and they were on time. They’re also very courteous and they did their work well.

Recently, I submitted a claim with AHS about our air conditioner. The contractors they sent were fine and the repair works had been wonderful. However, if I have to call someone from AHS, I can't get through to anybody. I can only contact them through email and that's disgusting. One day, with another claim, it said, "Your call will be answered in more than 10 minutes." I held on for more than 60 minutes and finally, I hung up. I was very upset because I wanted to speak to someone about the claim at the time and it was very frustrating. Also, I used to be able to pay the contractor, but now I have to give AHS my credit card over the internet before they’ll even come, which is terrible. But other than that, AHS was very good.

I submitted a claim online with AHS when we had an issue with our dryer. They were very responsive and the contractor they sent was prompt. He let us know when he was on his way so that we were assured that we would be here. He didn’t have the part needed at that time, but he came back with the part a week later like he said he would. After the repair, the dryer is now working. It was a dial so it’s back to normal and I was very happy with the experience. Overall, I found it easy to file a claim with AHS and got good results.

Submitting a claim for my garage door opener was very easy. I called the 1-800 number and gave American Home Shield my ID number. They discussed how a local person will call and then set up the appointment from there. I didn’t believe that it would work the way people said it would, but I tried it and I was very pleased. Someone called me back within 24 hours and it took about two or three days for the contractor to get out, but that was because of my schedule. The contractor was very personable, professional and got the job done. All in all, I'm really pleased with the readiness, responsiveness and customer service I got.

One of my AC units was not working and I submitted a claim with American Home Shield. Submitting the claim was a pretty easy process. I called them and we set up an appointment. Then I heard from them within 24 hours. I really appreciated the representative that I worked with and how everything was handled. He was also very helpful. The contractor who came out was very professional and seemed very kind. He looked at the issue and was able to assess it pretty fast. He explained to me what was the issue and what needed to be done. I gave him my approval then he went on and fixed it. Now everything is pretty much working as it’s supposed to work.

I called American Home Shield to submit a claim for our AC but I cannot get a hold of anybody. I submitted my claim online but I wasn’t sure if it’s coming back to me so I still had to call them. Then I also had to keep on calling the number of the AC guy to schedule myself instead of them calling me up to get it done quick enough since it was during summer days and it’s very hot. The coordination and communication were not that great between me, American Home Shield, and the company that they suggested for the repairs. Still, the guy who came to service was good and the repair got done in time. The AC has been working as normal and they replaced the fan. The experience was good overall.