American Home Shield Reviews

I had a plumbing issue and it was pretty easy to submit the claim over the phone with American Home Shield. I got a phone call back, which was automated, and I was told that somebody will be there. Then I got a call from the plumber and we set up a schedule. He was real easy to work with and he did whatever I wanted him to do. He has worked with American Home Shield for a long time and was familiar with the procedures so it worked out great and smoothly. I would recommend American Home Shield.

I've used American Home Shield in the past on other properties and the experience has been very satisfactory. My most recent claim is still in process. It is for an air conditioning unit that is not functioning properly. They sent a company out to my daughter's house in Tuscaloosa which I personally own. The first technician said he couldn't find anything wrong with the AC. Two days later, another tech came out and the same thing happened. The tech said the attic’s hot. And I said, "Huh, every attic is hot in Alabama this time of year. And everybody else's air conditioners are working. Cycling on and off like they should." I'm not buying the fact that the attic is hot and the air conditioner won't cool the house. I can set my air conditioner on 70 here in Alabama and it will cycle on and off all day long. My daughter's AC runs all day long and never gets it to 78. So, there's something wrong.

American Home Shield came out to service my air conditioner. The technician was very good. We like to deal with people anywhere from our area which is Lothian to Annapolis, and he works at a company in Annapolis and lives in our area. We had a nice talk about the air conditioner, and it is working good. It's very old and I'm hoping that we would need a new one every time it breaks, but we never do. It runs a lot, and uses a lot of energy because of its age, but it works fine. We're comfortable and it's 97 degrees today. I'm very satisfied with American Home Shield since 15 years ago when we had the house. I always tell people that they gotta get American Home Shield because they all have been very good with everything that we've had needed help with. If they can lower their rate that would be better. It was coming out of our mortgage payment and we never paid attention. Now I have to pay adjustments.

Last Wednesday evening, I had a leak in the bathroom which was seeping under into the living room. When I called American Home Shield, it was about 35 minutes to get through on the phone and the music is awful. Then, they gave me the name of a plumber and dispatched right away. Somebody came over to the house to try to shut the water off and couldn't so I called them back and had to wait for another half hour but the woman then went to look for plumbers that could come out that night. I was not on the premises because I was in New York and she did her best. We got somebody there and we managed to empty whatever was running over to keep it from leaking into the room. The plumber came the day after I arrived and fixed the water valve. We can shut the water off now and he took care of the problem with the water and the pipes. Everything was running correctly and there are no leaks.

My husband and I both noticed that something might be wrong with our air conditioner and then he called American Home Shield. It was easy submitting the claim and the reps were very nice and informative. Also, the contractor they sent out was very nice and there was no problem since the repair. It made us more comfortable and I'm glad we have the service. They're dependable. I've recommended the service to numerous people and I will continue to.

I recently filed a claim for my air-conditioning system with American Home Shield. The claim process went well. However, getting hold of somebody is really difficult as the process is done through an electronic call. I was on hold for an hour. Despite this, the contractor who came out to do the job was very nice. Also, though we paid a fee, my husband said that we got a bill for another fee. Nevertheless, our air-conditioner has been doing well since the repair.

I’ve been with American Home Shield since 1999. Last time, I had a bad compressor in one of my units. I started out my claim submission online and as a service call went down, I actually called them because we were talking about putting a new unit in versus putting a compressor. My only issue there was that I was back in the corner, where I could get the compressor within a few days versus getting a new unit and finding out the difference in the price it was going to cost me. You had to sit around and maybe wait for five more days to have that done. But other than that, they were pretty much right on.

My washer wasn't spinning. Submitting a claim with American Home Shield was easy. I filed it online and less than a minute later, I already had the person who was going to contact me. They called in less than 24 hours to set-up the appointment date. Also, the website gave me the option to pay the $75 deductible upon submitting the claim or later. I prepaid it and didn't have to pay anything when the contractors came and fixed the washer.

I am a Property Manager with over 450 properties in my portfolio. I have a few clients who picked this home warranty company and I can say without a doubt that AHS is my least favorite home warranty company to work with. Working in Arizona is it imperative that we get ACs fixed ASAP in the summer, as temps are in the 110-118 for the majority of June, July, and August. It takes AHS over 40 minutes just to answer the phone. You place a work order and have to wait 24-48 for AHS to assign the vendor. If it turns out the vendor can't make it to the property for the next week... well you're just out of luck. You can spend 40+ minutes on hold with AHS again to ask for a different vendor but they won't be able to help you.

Servicing AC for the summer months - The technician was timely, courteous and informative. He checked out both units and found no problems, made recommendations for me to do and save money. This was the second time I had someone for HVAC. The previous was for my forced-air heating, again outstanding service. American Home Shield uses great contractors.

We have been clients of American Home Shield for many years. We pay our monthly dues on time every month, they do not seem to have a problem with that. However when it is time for them to meet their end of the bargain it is always an uphill task and many phone calls. They need to replace a refrigerator that the contractor could not repair, and now they want to replace it with the cheapest model. The replacement offered does not match our top freezer, indoor water and cubed/crushed ice dispenser, does not have gallon size doors throughout the unit, is not the upgraded "profile" of the current unit and does not fit in the current cabinet opening.

We are first time homeowners and our first experience with Home Warranty was with AHS. We are not satisfied at all, both with the company's urgency (or lack thereof) to get our cooler issue fixed and also with the multiple contracting companies that were called out. The communication between everyone was very poor, causing me to have to contact both AHS and the contractors multiple time to make sure the process was still running as smooth as possible. After discussing this with other AHS customers, it sounds like this is a regular occurrence. I am not satisfied as an AHS customer and will not recommend this company for future Home Warranties.

The repairman didn't check to see if the (refrigerator filter) door stayed closed. He just got it to close and said it was fixed. As soon as I got water out of the door, the filter door popped open. It didn't stay closed after he left. I had to put in another service call. When he came back he replaced the unit the filter fit into. I feel he should have tested it a little more. It is closing as it should now.

Set up a claim when my AC quit working. After 48 hours they were unable to locate a contractor to repair my unit. They wanted me to find my own contractor which is inappropriate. No contractor after 6 attempts would work with AHS. I ended up hiring my own contractor and paid out of pocket. This is not why I purchased a home warranty. I never received a call back that they were able to locate a contractor. Spent over 48 hours in my home without air conditioning with outside temperatures over 114 degrees. Very unsatisfactory and unreliable company to work with.

A/C Condenser for 4 unit property - THESE GUYS ARE ** for processing claims. AHS preferred service vendor failed to show up and still billing $75 service call fee. Gave me instructions for my vendor to call for outside authorization, AHS gave incorrect dispatch number, changed dispatch number, vendor called again, denied claim saying vendor didn't follow procedures. 100+ temperatures for 5 days and tenant had no air for almost a week. Customer service says they do not have claims processing phone number. Only telephone number on website can not get you to corporate, claims or any department except call center. For another unit didn't contact tenant for 2 1/2 weeks to schedule appointment. Screw their one-sided arb agreement and class action waiver clause. Will be filing complaint with CA Dept of Insurance.

We have had a contract with AHS since purchasing our home in November 2016. Our fridge was not working and we filed a report. After 7 weeks, multiple visits to our home, multiple and varied diagnosis on the fridge including installing a new timer and compressor, the fridge finally worked. We spent 7 weeks with a non-working appliance before this resolution.

My air conditioner stopped working four weeks ago. I went on the American Home Shield website and logged in to my account to submit a claim. It was pretty straightforward. You just check the box on what exactly what was going wrong and hit the submit button. And then you get an email from them and they tell you what contractor they're gonna have contact you. I was contacted within a couple of days by that contractor. He was on time and friendly. He called me when he was on his way and they have a little tracker that they text you or whatever when he's on his way too. And the service was great. Overall, my experience with AHS has been very good.

In the past three months, I haven't had the greatest experience with American Home Shield so I'm not really happy with them. It's taken over three months to get my water heater fixed. The first person that was supposed to come to fix it didn't want to work around my schedule. He wanted me to work around his schedule and when I told him that that's not usually how it works, he was very rude to me and hung up, so my husband had to call back.

I've had American Home Shield for about 4 years now after a friend referred them and so far, they’ve done everything they said they would. I submitted a claim online and they responded quickly. The contractor sent was fine and helped us out with the problem. The repair was done about a week and a half ago and everything is running fine now. I've had several other experiences filing a claim and they've come back until everything’s fixed so all is good.

We were getting ready to sell our home and we have some things that we needed to be looked at based on home inspection. I submitted a claim to American Home Shield online and I had a plumber come out. My interactions with the contractor have all been good so far and their performance was good as well. Overall, it's simple and easy to file a claim and I've always had a good response.

We were putting our house on the market and my realtor recommended using American Home Shield. We’ve been using it for almost 5 months. She said it would be better if we offer a home warranty to the buyer. We had some problem with our AC and also furnace. My realtor submitted the claim because it was really hard to get a hold of anybody there. I was put on hold until it was forever and I hung up. But the heat and plumbing issues have been taken cared of though the AC is still in process. I had dealt with only one contractor and he was fine. He called me and scheduled, but most of the part was done by my realtor. She was also the one there and stayed while they were repairing because I've already moved. And according to her, it was very easy to file the claim and AHS was really helpful. Overall, the experience was really good.

One day, I got a call from a contractor telling me that a part would be $2,000 out of pocket. So I called AHS because I wanted to see if they could give me an idea of what their part was since I was keeping a list of all these types of things about my house so that in case I have to sell the house, people will know what was done, when and how much it cost. However, the first person I spoke to gave me the wrong information. With the way the rep was directing me, I would have refused the coverage and got a lump sum amount to work from them. And I was just trying to find out the full value of the replacement of the unit. Good thing I got a call back from AHS after they discovered the error to confirm what I wanted.

The American Home Shield warranty was part of our house purchase and we have renewed it twice since then. We've had the contract for two and a half years now and had numerous visits with them. They’ve sent a lot of different contractors and we've had uniformly good service. It was only with our water heater that we had multiple visits. They sent out not just the same contractor but different contractors until they finally replaced it. That honestly could have been replaced with the first visit. Other than that, the contractors have been friendly and prompt in terms of the time they're supposed to be here, and they got the work done. The claims reps have been courteous as well. We've been very pleased with the service as it's excellent from every respect. We're actually getting ready to sell the house and we will be offering it as a feature when we list it.

I had problems with both my air conditioners and when I called American Home Shield, I told them I needed both air conditioners to be worked on. But when the first technician came out, it was only for one air conditioner. He worked in the upstairs unit and he did okay and but then it went back out. Also, I was without an air conditioner downstairs since the person who took my request did not put both air conditioners on it. I called about it and they said I would have to pay an additional $100. I have requested that a manager get in touch with me. It’s unfair that I needed to pay the $100 twice. I actually wound up paying $200 to get it serviced because when they came out and did the downstairs unit, they recharged me. I had to pay another $100 and I was really pissed off about this.

My air conditioning system died and so I submitted a claim to American Home Shield. Doing it online was easy, so as navigating their website. But there were problems with the first contractor sent. One, they repaired the AC but it was not done properly. They did a very sloppy job. Because it's a very big repair and it's from the outside of our home it was problematic. Second, I questioned them numerous times, “Why is that going like that, that doesn’t look right”, and numerous times, they said, “No, that’s how it is.” They were not very professional. And so, after they left I called AHS and they sent in somebody else to fix it all out. The second contractor was excellent. They were on time and cleaned up after themselves. Everything is now working well. I always recommend American Home Shield. They are on top of things and very professional.

Since I had to buy a new HVAC unit, I looked into warranty companies and I have family and friends who have talked about American Home Shield. I've had them for just a year now and my experience has been positive so far. I love the option of being able to choose between submitting the claim by a phone call and online. I work from home so sometimes I can't do it online but I can pick up the phone real quick and call.

My air conditioning died the day I was moving into my new condo. It was an old condo but it was new to me. I submitted the claim to American Home Shield and it was quite easy. I tried submitting by phone but it was a bit too long of a wait. Then, I did it online and the people were great. They're very responsive and they were on top of everything whatever they did. The contractor they sent was Air Doctor and they were great. They called ahead and were on time. Everything is fine since the repair. I'm a realtor and I am now a walking talking coaster for American Home Shield.

My recent claim was for my air conditioner but a person would come out three or four days later and that was a problem I had multiple times.

We recently had to file a claim with American Home Shield for our heater. For a month, we didn't hear from the first person who came out and took it apart even though both AHS and I called him. AHS then assigned a different contractor, and they were absolutely wonderful. They called me back immediately and set up an appointment. They came and assessed the situation, and ordered the part. Within a few days, they came back, fixed it, and the heater is now working fine.

Requested service and no service for 2 weeks. I purchased an American Home Shield home warranty when I purchased my second home. Just recently my Central Air Conditioning system went out. I put a service request in on a Friday night (of course they do not operate on the weekends) so I did not receive a contractor until the following Monday. I was sent a text message (no phone call) stating that a licensed AC contractor would be calling me. I received no phone call from the Licensed contractor they provided so I called the service contractor myself. When I requested to set up an appointment, the next available appointment was not until Wednesday the following week! So I called American Home Shield to see if they can possibly provide another service contractor.

I recently had an ac problem. It was 117' and it took AHS 10 days to get someone out. The technician told me I had to pay $1000.00 for freon and it probably wouldn't hold because he couldn't find the leak. He said I have to replace the unit. He gave me a price but was only going to replace the condenser with new 410 freon. I said well it won't be comparable with the old air handler (which I confirmed with various ac companies). I told him I wanted a " cashout" so I could use my own company! He wanted to know why and I told him because he was being deceitful!!

AHS HOME WARRANTY EXPERIENCE. I sent the repair request in on Saturday at 8 am, and received a notice that I would hear back as early as 2 hours or within 24 hours on the weekend. When I called after 24 hours the very rude AHS representative said that doesn't mean weekends - even though it did not specify. I asked for a supervisor. She had two calls ahead of me - 3 hours later I received a callback. The company they contracted with finally came this morning - and the repairman said right away "oh there's some dirt on the outside unit".

In January of 2017, I called AHS to inform them of a problem I was having with my sump pump. A contractor was dispatched only to tell me what I already knew! He said, "You have standing sewage in your sump pump." REALLY!!! Why did he think I was calling! He then went onto say that he would have to run a camera through the pipe (outside wall) which is not covered, but he didn't know if AHS would cover the $350 for the camera. Then to add insult-to-injury, he failed to contact the authorization department, like he said he would! I found out after 90 days, you have to pay another $75 copay. This made me FURIOUS. I am on a fixed income and don't have money to just keep paying people to come out and tell me what I already know!

Found a water leak, paid $75.00. Plumber came out, found it was the upstairs toilet. Toilet is 30 years old and has developed a crack on side near bolt that I glued as a temporary way to stabilize it when I first saw it. The actual leak has little or nothing to do with that crack, as the leak is obviously on the inside where toilet connects to sewage pipe. But plumber and AHS are fixated on that stupid crack and decided that means it isn't normal wear and tear, therefore they don't have to try and fix leak. What else is it besides normal wear and tear? Old toilets sometimes develop cracks and it wasn't there during the home inspection. All we have done since then is sit on it, we aren't a frat house! So, AHS denied whole claim and quoted us a "non-warranty" cost of up to $700 to replace. If AHS and their plumber had said, "Okay we won't pay for a toilet, but if you provide that, we will ensure that the plumbing underneath is fixed and toilet gets mounted."

I gave 3 stars due to the fact it took over a month to get our refrigerator fixed. After the 1st service we informed the service vendor not only was the water and ice maker still not working, but the temp for both refrigerator and freezer stayed on warm. We followed further instructions, nothing. They referred us to a plumber, which I was not aware of causing further delay. I called AHS, found out about the referral and ask what does a plumber have to do with the appliances' temp?

I just signed up a contract last month and my first experience was horrible. First it took me 45 minutes of wait to finally talk to customer support rep and I requested a electric repair and company called me next day and told me that they can only come between 8-4 M-F, which I cannot afford because of my job. I called rep again to change my vendor and I was told that they cannot change the company and I have to adjust in their hours. When I asked her to transfer me to Manager, She said no and literally hung up on me. Don't fall what they says on website 365/247. Actually you will have to follow their timetable.

HVAC unit quit working in one of my properties during Memorial day weekend. I contacted AHS and requested service, I was given the name of the contractor assigned and also given the date the repair would occur. The contractor called me shortly after my initial discussion with AHS and confirmed the dates he would be available to inspect and repair the equipment. The contractor was very professional and quickly performed the service on the date and time agreed to in our conversation.

We called in a claim for a leaking hot water heater July 8, 2017. The plumber came July 11 at 11:15 AM. The water heater is in our basement, the plumber said he is disabled and is the only person in his business. He cannot climb stairs or carry a hot water heater. He had to refer the call to another plumber that cannot come until July 13th. I took off work to meet the plumber and will have to do it again. We also continue to have a leaking water heater that is unusable. Why would AHS use a contractor that cannot physically do a job? This is totally unacceptable. My wife is a realtor that has exclusively sold AHS home warranties for fifteen years. This may cause us to look at other home warranty providers. I hate the thought of referring AHS to a client and have an experience like we are experiencing. I have also been on hold for 20 minutes and counting waiting for a human to answer the customer service phone.

Had a water heater go out. Paid the $100 fee to have a company come and take a look. End result was paying an additional $500 to have it installed. They told me the new water heaters are different sized than the old. It was! A whole whopping 1/2 inch shorter! The new piping installed could be purchased at Home Depot for $20 or less, and the in-place flex piping could have been reused, but they charged me $500. Not cool, as I could have purchased a new water heater for about the same, and isn't that what I'm paying insurance for???

Repair icemaker and defrost heater in refrigerator - The service person was very knowledgeable, got in and make repairs quickly. Checked the new parts after install to make sure operating correctly and asked if there was any other problems with the appliance. It's been three months and my fridge is working great.

I called to have my faucets checked. The man was 40 minutes late. He called AHS to tell them he had a flat tire and no one from AHS called me. So when the man came I sent him away because I had to take a friend of mine somewhere at 3 pm. I called AHS and asked them not to charge me the $75 service fee and they would not and actually told me they will charge me the 75 plus another 75 for me sending the man away. I tried to work with AHS. Really think about it, they rather lose $581 a year from me instead of not charging me the $75... And I even refer them to friends. My friends will be canceling. I found a better place. AHS needs to make sure they have the contractors in writing listen when you tell our customers you will be there 2-4pm for example call the customer and tell them they will be late not AHS. I really tried to work it out with AHS.

I have been with AHS for 10 years and have been getting my air conditioning unit fixed for almost all those years now. The tech that come out say the unit is old and needs to be replaced but the compressor is what keep going out and AHS keeps repairing it. Now it's starting to cost me $1100.00 to put freon in the compressor once they fix it plus the $75 service fee. Now I have to pay for my unit to be replaced because they want to keep putting a band aid on the compressor. As long as the tech say they can repair it they repair it but he say recommend replacing but that's out of my pocket. When I have to pay $1100.00 for freon every time they repair it when do my insurance say enough is enough replace the unit.

There was never any question about referring AHS to friends and family which I have done and will continue to do. I hope that AHS will carefully analyze and evaluate the behavior of their contractors. The contractors should not be able to use AHS as a revenue source by circumventing AHS to sell goods and services at the expense of AHS customers that are not needed, which I was able to verify as the intention of His and Hers plumber. AHS sent a second plumbing company to evaluate and to repair our plumbing needs, US heating and Air.. Very ethical and polite company employees. US Heating and Air is the best and lives up to the ethical standards established by AHS.

My contractor, Juan **, of Latino Heating and Air came to resolve the problem with my air not working. He went upstairs to the attic and reported to me there was no filter or filter rack in the attic and that probably the evaporator was dirty or freezing up. I thought that was strange as my inspector told me the filter was fine a few months ago when I bought the house, and told me to change it every 6 months. I told him the house was 35 years old and must have had one during that time. He said no.

Horrible. No ethics or communication. Called on my warranty to repair pool plumbing. Tech that AHS hired said he would repair within two days but never showed up again. AHS charged me $75 and closed the case. Tech never repaired and I still have an active leak. Very unprofessional. My advice NEVER use AHS. I spent money and no work was performed.

I requested service for my AC unit on 7/5, but the soonest the contractor could come to my house was on 7/10. At that time, I learned that American Home Shield (AHS) would not replace the AC unit and would fully cover the recommended repairs. I have to pay $870 out of pocket to get AC unit fixed, on top of $75 service fee I already paid. Even worse, it will take 2 weeks for the contractor to order a compressor and fix the AC unit! That means I will be stuck with a broken AC unit for more than 2 1/2 weeks in 110 degree weather in Las Vegas! I got a second opinion today and the reputable contractor recommended replacement only and refused to repair the compressor. AHS promises the works to get customers to sign up, but doesn't deliver when a claim is made!

Today is Day 7 without hot water. The process to replace the water heater is taking way too long. I had the pleasure of calling American Home Shield four times today. The first time I was on hold for 42 minutes and I had to give up and head to a business meeting. The second call took 61 minutes before it was finally answered. The lady was very nice. She called the contractor and asked them to send in the inspection report. She also stated I should call back in a couple hours for an update. Yeah, I get to call back.

Eventually AHS has sent a plumber, a manager did call me. Plumber asked ~$1400 to cover items not covered by the policy. Ordered my own plumber who charged ~ $700.

I filed a claim to American Home Shield for a front load washer that was not working properly and for a few days, I wasn't able to do laundry. I had a positive interaction with their contractor. However, they were not able to repair the washer so American Home Shield replaced it. I appreciated the fact that they replaced it when it was going to be so costly to repair. They sent us a settlement and then we went out and bought one. They took care of it in a professional way and so I’m satisfied with what they did.

Our air-conditioner failed and we needed assistance with the repair. We submitted a claim with American Home Shield. At first, there was a little bit of confusion about whether or not the unit should be repaired or replaced. And it was during Memorial Day so there wasn’t someone immediately available in terms of the vendor. But we didn't want to wait around and American Home Shield was good enough to allow us to get our own vendor to come in. The weather was getting warm so we went ahead and replaced the unit. That was what was recommended and American Home Shield honored our claim.

My recent claim with American Home Shield was to repair the air conditioner. Submitting it over the phone was pretty easy. The contractor was sent to one of my rental properties. My renter told me what the problem was, how much it was going to cost and the guy fixed it. It's been working since and it's been good so far. I'm very happy and plan to add another policy to another rental property.

Submitting claims to American Home Shield was fine and easy. I did everything automated. The plumbing guy came and asked me what the problem was. I told him then he listened to the water. He said he didn’t hear a leak and left. The guy that fixed the dishwasher and the microwave was fine and did everything he knew. The microwave is fine but the dishwasher doesn’t work at all. I didn’t call them anymore because they were going to make me do another claim and pay another $100 that I wasn’t willing to pay. Overall I have no complaints with American Home Shield and I've already referred them. It's the people that they sent out here that didn’t do their part.

The air conditioning unit was leaking. We put it in and American Home Shield sent someone out. I called them on a Wednesday and they came about four or five days later but there was a storm and he wasn’t able to look at it. So, he came back three days after that. The guy who came was really nice and professional and explained everything to me perfectly fine. There was a leak and I could see the water stain on my ceiling right under the air conditioning unit. He checked the unit and made sure that everything was working fine and ever since he came, I haven’t seen that water stain get any bigger or any smaller. The water stain is drying up and I don't know how the water got there but he said that it was fixed. The air conditioner is working just fine and the water looked like it's not leaking anymore.

We had a very sudden and completely unexpected mini flood to our kitchen ceiling on a late Friday afternoon. It had been raining hard in Atlanta for several days so we thought at first it was probably a roof leak. We called American Home Shield and they got a plumber to us on Friday afternoon. Our call to them was at 4:00, and we had the plumber guy by 5:30, which in traffic, is impossible to believe. He started tearing the ceiling apart. He dug out and pulled out all these horrible old installations from the ceiling. The subfloor was wet and it was just horrible. The plumber couldn’t find any pipes or anything above it towards that leak though. He'd been there for three hours and he kept looking and still couldn’t find anything.

Submitting a claim has been a lot better since we are able to pay American Home Shield directly instead of having to write a check to whatever service provider comes out. We either call in or put the claim online and they get back to us. The contractors have all been very kind and as prompt as they can be. Once in a while they will call to say that a previous job went longer, but they've always been here. We've already recommended AHS to other people.

The first time I tried to submit a claim, I called American Home Shield and was on hold for a long time. I have had trouble getting to speak to someone, so I've been submitting claims online and it's simple to use. We moved in to our house and there are all kinds of stuff going wrong. AHS sent somebody to fix the water heater, and he was great. They sent somebody to do the AC, also fantastic. It was leaking and clogged, and the guy figured it out right away. He was able to clean it out and take care of some of the problem. However, the third one didn't go very well.

My basement had bagged up, so I needed a plumber to come out. I submitted a claim with American Home Shield and it was not too bad, but the experience with the plumber was horrible. And so, I cancelled my account with American Home Shield. The plumber came out and he was making out my drain. I was trying to explain to him that we know the home, so we know that you have to go out a little further to open it. He told me that he would not do that. He kept saying that my line was broken and things of that nature. Long story short, he did not open the drain. He left. I had to call a plumber out right behind him, opened it right up and I haven’t had a problem since.

I had problems with my garbage disposal and the plumbing in the sink. I made the initial call back in March and they assigned it to some guy. He never came, called a couple of times and we set up appointment and he never showed up. I called American Home Shield back and asked them to put me to another person. They said they couldn't do that. I don't really understand the bureaucracy, but I really was very upset. I redid the claim and this time the guy came out and he was very nice. I will recommend him again. The garbage disposal came ready to install but the problem about the possible leaky pipes was not on the order. They didn't say anything about that. I cleaned it up myself because they never got here. I didn't use my sink or my dishwasher because I wasn't sure where the leak was, until he came and looked at it and replaced the garbage disposal.

I submitted a claim to American Home Shield for a plumbing issue. Hers and His Plumbing came out here and the guy fixed the leak in my kitchen sink, which was not that much of a problem. That was great and the guy did a good job. Then, he decided that this valve in front of the sink in my master bath was dead. That valve goes to the recirculating pump that’s on my hot water tank and they were gonna replace that. But I have never heard from them even when I came back from vacation. I tried to get online and I found out that my account was still on hold.

I went out-of-town for a weekend and when I came back my air conditioning wasn't working. I submitted a claim with American Home Shield through their website and it was easy. Then I was contacted by the contractor within 24 hours and I had service within 48 hours. Being out of an air conditioning unit and I was in Florida, I was hoping to get a little bit more prompt response. But AHS provided what they promised as far as the time frames of the call for scheduling and the service so I can't complain about that. They're also reliable. The tech needed to fix the condenser or capacitor and the AC is working fine now.

I had a problem with my air conditioning and the company that came thought they had it fixed. But I realized that the unit wasn't fixed when I started using it. So the technicians came back in a timely manner, fixed it and did not charge. They said that they would take care of the service call because they didn’t fix what they needed to so it was a good experience. I've given their names to people and said, “If you need a heating and air conditioning person, you can call them. They're good.” Also, both the person that I spoke to that was answering the AHS phones and the person that came out and did the work were very polite and helpful.

I have raised a service request on 06/09/2017 for my AC repair. It's been a month, the AC repair is not completed. Still looking for parts and there are no details on when this will be completed too. When I ask customer service, they say, we need to wait until Technician updates the status. Customer service stated that "They do not follow up with technician or customer on the service request status or issue". And most of their preferred technicians will be single person, need to depend on their available timings not our availability.

Inept, borderline criminal company. Last month, our water heater sprung a leak from the bottom of the unit. I called AHS and they sent someone out that same week from a podunk outfit over an hour away. The "plumber" determined that the unit would need to be replaced and told.me he would alert AHS to that fact and order it the same day. After a week of no updates, I called AHS and was told that the "plumber" had never even contacted them about us after the initial visit. As such, no progress had been made towards getting my family hot water again. I let them know this was unacceptable and asked to cancel our service.

I have been an AHS customer for 14 years, and was always satisfied with their service until here recently. We have a service company who we contract with that inspects our HVAC system yearly. During our recent spring inspection, it was found that we have a non-repairable leak on our evaporator coil. The system is 19 years old. I contacted AHS and explained to them the diagnosis. They stated that they would have to send out an approved service provider being that the company we use is not an approved vendor.

Three weeks ago the tempered glass door on my oven spontaneously shattered. The oven was not in use at the time and we were not even in the kitchen. A loud "snap" was heard from elsewhere in the house. We went into the kitchen and found shattered glass everywhere, even on top of the kitchen counters, and as we took pictures and cellphone video of the scene the remaining glass and the handle fell to the floor. After contacting American Home Shield a technician came to the house, saw the problem and said he would order parts to fix the problem. A few days later a representative from AHS called and said they would not be covering the repair because they had decided the glass was broken because of user abuse.

Almost all of my experiences have been horrible. First it was my washer, which took over a month to supposedly diagnose, and still no diagnosis. I reported that the problem was the door was cracked where it connected, but would work if taped and closed carefully. The first tech removed the tape and washer would not work at all after the first visit. Neither tech's ever noticed the cracked area. I finally had to hire another company to repair, costing me over $600. My account was blocked for months because I did not pay the $100 service fee. Really?! No one ever ask for a report of the situation. When the repair company calls, they don't want to know what is wrong, as a way of being prepared for the visit.

Customer service in answering calls is awful! I received a card that said to call if I had concerns so I did. I have been on hold for 36 minutes 15 seconds. I have always been happy with their contract services but AHS should work on their end!! I have had their service on 2 homes for a number of years but I'm not sure I will continue. I'm now up to 42 minutes 20 seconds!

Hold time for customer service is pathetic when you have to speak to a rep. Only have one plumber for my area and he is unreliable. Other service requests have been very satisfactory but not plumbing. I have been a customer for over 5 years and am thinking about canceling. Terrible customer service.

I literally had to wait on hold for hours to get to customer service. I had a plumbing emergency. I called for service on MONDAY and they came on FRIDAY. Unethical practices, very difficult to cancel their policy. You cannot cancel online only by phone and that takes hours if you ever get through. If you have an emergency forget them. Keep away. MAKE SURE YOU READ THE FINE PRINT.

I've been trying to get my air conditioning fixed for over a month. After numerous calls I'm still stuck in the heat. They sent out a contractor that took my AC from working poorly to not working at all. After several calls I finally got a different contractor assigned to me. They called and scheduled service only to have the home warranty company cancel service. Every time I call AHS I'm on hold for over an hour before I can talk to anyone. I've spent over 8 hours on hold just trying to reach someone to get this resolved.

We had a washing machine go down earlier this summer. Technician was sent out and initially told they would replace. Afterwards, we found out they would be ordering parts and repairing. That was all well and good until we have now a MONTH with not only not having a washing machine, but not being able to talk to a live person with AHS ONE TIME!!! I have waited on hold for literally hours at a time to no avail. Beyond frustrated, just ready for this nightmare to be over with so we can move on.

My AC Unit stopped working on Friday night. I called American Home Shield on Saturday Morning to report the problem and received a text message that someone would call to discuss the problem within 24 hours. I looked up the company they assigned to see their reviews to find out that they are closed Saturday and Sunday. I called American Home Shield back and after remaining on hold for 46 Minutes they said that there was nothing they could do. I explained that I have a 2 year old and that my wife was pregnant and the temperature was 86 degrees in the house.

I called American Home Shield on July 1st for problems with my Air conditioning Unit at my rental property. They sent me to a plumbing company. I called them back and said I wanted an HVAC contractor. They said I can cancel the order but, "You will need to call back and start a whole new claim." So I called back. After 3 hours of calling I finally got an HVAC contract. Fast RESPONSE! I got a text saying they would be scheduling an appointment with me within 24 hours. I contact them and they said they wouldn't be there until Wed or Thursday (this was Sat). When I asked why so long she quoted, "Our agreement with american home shield says we have to arrive within 24-48 hours. Blah blah. Then we probably won't have the problem fixed for another week because our contract with american home shield says we have 1 week to fix blah blah."

Just started a contract with American Home Shield. Upon my first claim AHS responded very quickly in sending a plumbing contractor to make a repair. The service man, Cody was very professional and knew his job in making the repair. I am a retired licensed NYC contractor and I would recommend both AHS and the local plumbing contractor for their service.

I called AHS to submit a claim for my air conditioner. It took the contractors three days to get here because it was near a holiday but they’ve done a good service. I had a bad experience for my heater but I haven’t had a bad experience with my recent claim. They got the AC back working. It’s not keeping the house as cool but it’s a very old air conditioner so I can’t put them at fault for that.

I recently called American Home Shield about issues with my stove top and refrigerator. But the contractors have been out here about three or four times already and our refrigerator still isn't fixed. Hopefully, this last time they'll get it fixed. Right now, we haven't been able to get water from the refrigerator door in over a month and it's a little inconvenient.

Interactions with the American Home Shield rep were fine but they should have a quicker response time for answering the phone. I was on hold forever. I filed my claim online and over the phone because I didn’t get a response from the vendor that was to come out in a timely manner. But once I finally got in contact with the contractor, he gave me his personal number and I was able to communicate that way. He came out and checked the AC unit and he did fine. However, I wish AHS could cover more of the things that were listed in the fine print that they don’t cover.

My faucet had a part that needed to be replaced. It started off as a tiny little drip and I didn’t know that it was as bad as it was. So I submitted a claim with American Home Shield and they were great from start to finish. It was easy to submit. I called up, told them my name, address and what the problem was. They said they'll have somebody contact me with their appointment. It went very smoothly. The contractor was nice and they were there when they said they would be. He told me what he had to do and he did it and now, I'm able to use my sink without a puddle in front of it. It saved me 10 minutes of mopping every morning. They were great, pleasant, knowledgeable and they have the best coverage. You are crazy not to have AHS.

The washer won't work as the latch on it wouldn’t lock. Then my ice maker messed up at the same time. I submitted the claim and the process was automated, it wasn't a long wait on call. AHS sent a guy out from Sears. My husband worked in the daytime, so being at home by myself, I really don’t feel comfortable with men coming in. The guy reminded me of someone's uncle and I felt extremely comfortable and safe with him. He was very knowledgeable, quick, got in and did what he has to do. He was a very sweet, nice guy. Then I thought that there was something going on and I made the follow up because it was within 30 days, but it turned out not to be that, so I canceled it. Now both items worked wonderfully.

I had been in my home for about 10 years and I heard American Home Shield was something good to have. I've been with them for about 4 years now and it has been excellent. They do everything they say they’re going to do. With the refrigerant, for instance, they let me know what they cover and what they don’t. There’s nothing hidden. Submitting a claim was very easy with no long wait times. I did one claim through the phone and I pressed some buttons then they let me know that I’d be contacted. Within a few hours, I was contacted by the plumbing company. I had to do a re-call and when I called in, the lady I spoke with was excellent. It was absolutely the best customer service I’ve had in a very long time. She was extremely kind, courteous, knowledgeable, concerned and extremely professional.

I submitted claims online to American Home Shield. I did a claim for the water pump in the bathroom. It took around four or five days for them to come and it was somebody that specializes on that. It took long but it was okay because we have other bathrooms in the house. When the contractor came, he really didn't do a lot. He pushed and cleaned it but didn’t change any parts, then explained to my husband that the pressure sometimes moves and that’s when we have problems.

We moved in here November 15th and the warranty came free with the house this first year when we bought it. We've been ecstatic about it because we've made four or five calls already. There have been a few modern things around here that should have been working fine when we moved in, as well as a few thing we brought in, that have broken. It's always a great service to have and I've never lost money. I'm definitely very happy with my American Home Shield warranty. We owned a house years ago and we didn’t have one. Our AC went out in August and we were scribbling upon our credit card to put a $2500 air conditioning system on our house. With five kids, that was rough. The AHS warranty has been well-worth it. It definitely pays for itself.

The refrigerator was broken so I called American Home Shield up and they immediately assigned somebody who was good. He knows his stuff and was able to fix the problem. I couldn't be happier with the claims process and the quality of the repairs. AHS seems to be a good company.

Our water heater had a leak and that's the first time we used American Home Shield. They replaced it and I had to pay $100 to the technician and the $50 fee per month. They got it resolved quickly. Our air conditioner was our recent claim. After I have filed it, about eight days went by before I got my air conditioner repaired. It was delayed because of getting the contractor and working out what time they could get there.

The spinner of my washer wasn’t working, so I submitted a claim to American Home Shield over the phone. It was very easy and the rep was very knowledgeable. The contractor was also very knowledgeable and excellent. He was a very nice young man who knew what he was doing and didn’t leave a mess. He repaired my washer and everything is okay. However, I don’t like that American Home Shield keeps going up on the service cost and the amount that we pay once a month. I’ve talked to my neighbors and they have another service warranty. They pay less and they’re very satisfied so I might switch over with them. All in all, AHS is really good, but they’re not priced economically.

When my air conditioner was down, I submitted a claim over the phone to AHS and they're very helpful. But I was disappointed because the technician had to come out a couple of times. They sent out the technician when I was at a doctor’s appointment and the technician told me he had to leave so the service was rescheduled. The technician gave me a window when he would be coming but he didn’t give a specific time. I was about five or seven minutes not close to my house and he wouldn't wait. That was not cool. The technician also told me I could go in and try to open up something related to the air conditioner so that the air could flow upstairs. He told me it’s something I can do myself. It wasn’t my expertise but it worked out. I've been with them for a year and I would recommend them.

We’ve been very pleased in the last six years that we’ve had American Home Shield. The most recent claim was for our air conditioning unit downstairs. The thermostat area wasn’t connecting appropriately or working well. I submitted the claim over the phone and talking to their reps was great. They called back within a couple of hours and told me when somebody would be coming out, the name of the company, and their contact information. I also got an email and a text and I liked those notifications. They’re helpful. I was very impressed by that. I called back to double-check if the people that they recommended to come out had been out to our house before. And the second person that I talked to was very pleasant as well.

I have had several services for repairs with this company. First was my cooktop. The guy came 5 min tops said it was our fault. Paid my deductible. Asked for a second opinion. If it is deemed not our fault no deductible for second opinion. Second opinion not our fault... So another service for kitchen faucet. Could not get service. States I had a 75$ balance. My daughter paid it without realizing we did not have a balance. So hence Rite Way Plumbing (the worst ever) came. Also 5min deemed our fault. Paid him 75$. Another second opinion deemed not our fault... Still charging me 75$. If American Home Shield would send companies who want work instead of wanting to make quick Buck we would not have to go through this... Called company 3 times to explain. Now they tell me I need to fax my receipt... We will be looking for another home warranty... BUYER BEWARE!!!

Had noticed water stains in the ceiling and requested service. Pros: Plumbing contractor assigned was quick to response. Cons: 1. Contractor didn't have adequate skills or they do not seem to want to perform the work: "High priority plumbing" came out and could NOT find the leak. Advised me to just "paint over the stains" without performing repairs. Which I find unassuring, so I went upstairs and ran the water, then found the leak for them, called back then they proceed to tell me this is not covered item and left. 2. They leave no paper trail. There were NO written notice or email stating the denial and reason, only thing I had was a phone call with someone talking at 90 mph. Even when I requested a letter to be sent out, twice, nothing came in the mail.

An electrician was assigned, came out a few days later. He said our ceiling fan was not operational. Said he put an order in and come back. That was 5 weeks ago. He doesn't return calls, AHS listens to my complaints but nothing has been done.

In general I am not pleased with American Home Shield -- It appears that I am consistently dealing with "mystery" charges that I am continuously owing, and inconsistent reasons from the CS agents. The contractors are timely and prof., it's just dealing with the minutiae of unexplained and sudden charges.

Placer Heating and Air still has not gone out (to our knowledge) to get the new A/C running. The Technician from Placer Heating and Air talked my husband into getting a new A/C (at a cost of $7,400). This was over three weeks ago. Still needs new thermostat installed and the gas line to be connected. The contact from Placer Heating and Air is Melanie.

I've had to call AHS for a few things. Mostly responded in a timely manner aside from my last experience where no one ever called me to fix my AC during a heat wave. It was 110's outside for more than a week straight. No one called me back. I had to get a private company outside of my warranty. Another thing that I would like to see fixed is when the contractor comes out and I pay him directly, it seems to always show that I haven't paid in the system and it puts my account into default. This has happened every time. I then have to call customer service and they have to fix it.

American Home Shield is the best home warranty program for exhaust fans. Lots of our friends use them too. They are fast, courteous and professional. Highly recommend them. Their prices are fair and reasonable.

Let's be honest if you want to pay $500-$800 a year for simple repair coverage, this is your company. Will you get your money back? This is a company that needs to make money. Like any other insurance company. If you end up with big repairs, you will have to put money out of your pocket. This is after the monthly premium and the instituted $75 dollar service fee per repair call. Don't believe for a second everything is cover. You also have to love the advertise/commercial in the radio for AHS "You will not lose your vacation fund". Believe me, for a medium to big repair, you will!!!

Second service order. No call or no show. I place service call for my septic tank. Only have one company in area that can come out. I'm still waiting on that company to call about septic problem. It took eight calls to get live operator to make service call. They No problem taking my money every month for payment on month.

I have a current open request with AHS for about a month now. They have sent more than 3 specialist to my home. All say that my AC system is leaking in 2 places and need to be replaced. However, I am still without AC and temperatures are rising! When are they going to take action? I have been a paying customer for several months now. And I had no contact with them all last week. When I do I am on the phone for hours. This is piss poor service to your customers. And you should want to service every customer, not just the ones who write you good reviews (Reading from a previous post). The reason you are a number 1 company is because you are available in most states with low monthly cost, that does not reflect your service... smh!! I need a resolution and fast!

Years ago, this used to be a decent company and I and other real estate professionals (at that time) would routinely recommend them to clients. No more. Beware, this company is skating on a previous good reputation, but the actual service they provide now is abysmal. As many others have complained, 30 minute to 1 hours wait and non-existent supervisors is the norm. Broken clothes dryer claim entered on Tuesday resulted in ZERO response. Multiple calls only resulted in being disconnected after ridiculously long hold times. Now Sunday and still ZERO response from AHS.

This is the worst experience I have ever had with any company. Your customer service is non-existent. You don't follow thru. It is beyond words what we have experienced. I ended up paying to have the air conditioning replaced myself after multiple visits and weeks without air. Horrible doesn't begin to describe this.

I've been a customer for nearly 13 yrs. I've made maybe 6 calls and had pretty good luck. Today I was on hold for over 2 hours trying to contact CS. I needed to expedite a request for AC repair. 110 outside and 90 in the house. My 9 yr old just had major surgery and is miserable, so are the rest of us. While on hold I checked the Facebook reviews and there was not a single happy customer. I finally also called from my home phone and did get through about 40 min later. Kim was helpful and expedited my order. However the company they are sending literally has almost all one star ratings on Yelp! Why would they use them? I do have to wait until Monday (today is now Saturday) for a service call, however there are people on Facebook that are literally waiting 12 days to a MONTH! We'll see what happens Monday. I will absolutely cancel this if there is a single problem.

My family has been without a refrigerator for 6 weeks, and have had on-again/off-again AC for the same 6 week period. AHS does not seem to be concerned. We noticed the refrigerator was not running appropriately. Put in the request for AHS. The contractor no-showed for the first appointment, then came 3 hours after the end of the projected window for the next scheduled appointment. The contractor determined we needed a compressor and we were told to wait 1-2 weeks. 2.5 weeks go by and we have heard nothing. We call and leave messages with the contractor, no return calls. Call AHS, who tells us that the contractor had gone through some personal issues, the part had shown up broken, but it was reordered... etc.

3 weeks ago we called to request a service because our AC unit got broken. I waited 3 and a half hours to speak with someone. They sent a company over, the lady spends about 10-15 min and tells us the compressor is broken and that she can't fix it because we have to wait 1-2 months until the compressor dies to replace it.

I don't recommend this company to anyone. First, their call centers are not proportional to the number of customers they have, I have to wait between 30-60 minutes to speak to a representative. Second, they deal with equally overloaded contractors. If you have a problem, don't expect it solved before 2 weeks, if you are lucky. I am seriously thinking of terminating my contract. I pay $600 a year plus $100 every time someone shows up and I don't think this is a good deal. Their customer service representatives are robots. They memorized few answers and keep repeating them. Whenever you ask when is the contractor coming, they say "we don't know, we can't help you." If you have lots of time on your hands and money to throw away, this would be a good fit for you.

I call up AHS when I have a claim and they send someone out. It's pertty cut and dried. I call because I don’t feel comfortable with the online thing and I like speaking to a person. Also, I like having the same local person come out, rather than getting someone from the other side of the state. When I had a problem with my faucet in the bathroom, the technician who came was very good. I’ve had him here several times and I like him. He was very pleasant and forthcoming on what he was gonna be doing.

We had a problem in our upstairs toilet for three days and filing a claim over the phone with American Home Shield was easy. The representative was wonderful and the contractor they sent did a great job. Our jobs have been very small but we're not handymen and we needed somebody out here. I appreciate somebody coming out and fixing it. AHS has been very efficient and seem to have a good process. We don't have any complaints and everything has been good so far. I would recommend them.

American Home Shield had our policy and vouching the claim submission was incredibly easy. I did it on the phone in a couple of minutes then they had put us in contact with the company who came out two days later and we had a dishwasher and refrigerator repaired. The guy that came out was friendly, pleasant and professional. We were really happy.

I called American Home Shield to submit my most recent claim for the hose where my furnace is leading out from my air conditioner. I had to wait until the next week because it was a holiday. But the contractor they sent was very fast and I was shocked that the process was so simple. Now I don’t have to worry about mopping up my basement, which is great. I'm glad that we have AHS to take care of problems that would be a headache otherwise and I’m very grateful.

This is my second home and I have American Home Shield in both of my homes. Recently, I had the repairman out to fix my heater. They fixed it, but then there was some noise. They had to come back and they said there was some buildup of debris that was hitting the fan. But they came through and fixed it at no charge and I was satisfied. Every contractor they've sent had been very professional, polite and very responsive. Plus, the quality of the repairs they've done had been excellent too. It’s comfortable knowing that I don’t have to pay an exorbitant amount of money to have something repaired. The cost of some of the contractors is pretty much $75 anytime that they’ve been out. I even called today to bump my policy up to the next layer of protection and I paid for August of the next year.

I went to American Home Shield website and submitted a claim for our ice maker. The contractor called me, scheduled an appointment and came right away. He was very knowledgeable and could immediately figure out what part he needed. He ordered the part and then came back the following week. My experience with them was good.

The top part of my oven wasn’t heating and the handle of my dishwasher broke recently. I submitted a claim to American Home Shield and their reps were polite. It was taken care of pretty promptly. The guy came out and he was a quiet guy but he diagnosed what the problem was. He had to order a part and about a week later, he came back out and fixed it. Everything was good and I was completely satisfied. I'd recommend you guys.

It's getting to a point where I haven't had a microwave since the 19th of June. I found two models and they're all the same numbers except the 95 and 96. 95 is a regular one that you put in that you don't have to run a dock through the walls but what I need is a ductless one. For a very high-end microwave, American Home Shield gave me $380.15 to buy a new one and then include the labor in it. That was the first few things I got from them. They're supposed to provide me with something equal or better and I got a lot of push back on that.

I have 15 properties, all with American Home Shield, and I have found out that anytime I have a problem with the air conditioning, service will be bad. Last time, we called them on a Wednesday. We're 104 degrees here in Florida and they came out Thursday. They told the tenant that the problem was the compressor and that they would come back to fix it the next day. They came and let it run, and it was running so she was really thankful. Then, 7:00 the next morning she called me back to say that the unit quit working. I called them to come back and Brian said the compressor needs to be replaced. He said that AHS would give me a credit of $600 for the compressor and their company can replace the unit for $3800.

My mother told me about American Home Shield. When I bought my first home back in 2001 I wanted some extra coverage on my appliances and some of the other things that AHS takes care of. Right now, my oven is not working and my concern is I hope that the person that they send out can fix it the first time rather than the same company coming out two more times.

The contractor recently sent by American Home Shield was a big guy. He came in, looked at our ceiling fan and knew what the problem was. We thought that we would have to replace the ceiling fan, but it turned out he just needed to tighten it. He took care of it and checked on our other fan as well. We've also had our dishwasher, microwaves, oven and air conditioner looked at and we've had issues with the central vac. We had to get a new hose because it was clogged but they didn't have that kind of hose. Ours is an older one and we have to go online and order it. But if they needed to replace the whole system, they would have done that.

When submitting claims to AHS I did it over the phone largely because I didn't have the information on hand. I don't think I'd registered everything quickly, so phone was easy. Although moving forward, I would certainly use online and favor phone as a medium, just to be able to interact. It was nice to be able to talk to somebody and have that option available to me. Their claims rep was very good. It was mostly taking down information and then saying somebody would get back to us.

We've been using American Home Shield for about 12 years. I stayed with them as I always had good service and results. It's a great value for money. When our air conditioners were leaking, I tried filing a claim with American Home Shield online first, but wasn't able to because it would only read one of my houses and not the other. But when I called them, I didn't have a problem. The contractors came out three times before the issue was fixed. There were some pipes that had to be replaced. The contractor tried pouring some stuff in there and blowing up the lines but that didn't fix it, and then he ended up having to put a pump in the upstairs unit because it wasn't draining correctly and it kept overflowing. But they were able to fix it and the air conditioner is working excellently now.

I have been having problems with my heat pump all spring. I had 2 different workers out to my apartment from the same company. Continued to have the problem. 3rd time I called another company came out. He thought he had it fixed. Actually it was not! I called again. Same company came back as was there the 3rd time. This trip he thinks he found the problem but must order the part. I understand all of the above!! But this time he said that the warranty company asked him to collect another payment. He called, said his company insisted that he collect because my insurance company insisted. I paid him another $100. I later called AHS and was told that I should not have paid again, that I should get my money back from the HVAC company. I called the HVAC company and they said it was AHS's fault and AHS needs to pay. I WANT MY MONEY BACK! My unit is still not fixed. He must return and put piece on.

I keep getting the run around about getting a billing mistake corrected on their end when technician came out from Sears and was not able to do the work and said that he would have to transfer to another technician. I paid my fee to the technician that is performing the work and now I am getting emails and letters about owing them money for the Sears technician. I have called 3 times and waited on hold a significant amount of time and they said it would take 7-14 business days to have it removed but in the meantime I will still received collections letters and emails. Why is this?

Called on Thursday 7/6/17 to report a problem with A/C system. Received text message from AHS informing me that A-US Air Conditioning of Texas (US Air) would be contacting me within 24 hours to schedule an appointment. Received another text an hour and a half later informing me that an appointment had been scheduled for today (Sat. 7/8) and provided link to their website for more info. Website info said rep would contact me the day before re time.

I have not received an acknowledgment or reply to my "Contact us" message sent 13.53 hrs EST on 7/6/17. Of course, I cannot word for word repeat the long message. Did you get it and when will I get a reply??? It is a pity that you have no way of sending an email direct and getting a reply, that way to keep a record of the details as your phone system is a disaster. Having to wait 15 or more minutes to talk to someone who then cannot help you and passes you to "grievances dept" who are most unhelpful and put the phone down on you when you ask about an email address?!

I have written several long bad reviews of this company but I will keep this one fairly short. AHS are scammers who do not want to pay for actual repairs or replacement. They use crooked sub par contractors, have 30 minute to 2 hour wait times on customer service line, reps give out faulty info, slow response time, no follow up from reps or supervisors and more. New homeowners beware. I had a simple hot water tank leak which turned into a month long nightmare with AHS. I ended up replacing the tank myself.

I have been a member of American Home Shield for well over 10 years, faithfully paying every month for a home warranty. I thought I was doing this to have peace of mind, at least I thought so. Well, in all that time, I hadn't ever called for service on anything. So on June 15, when my Central AC wasn't cooling the house, I checked my warranty to make sure it was covered. It was, so I made a call for service to repair it. This is the beginning of my nightmare. I was on hold for almost an hour, then finally spoke to a representative. I explained my situation, and also explained that the AC is necessary, as both my husband & myself are Asthmatic. They gave me a company name & phone number, & a confirmation number, and said I'd get a call within 24 hours.

We used American Home Shield for the air conditioning problem we had. I called and there was a long wait for someone to answer the phone. We called a couple of different times but we hang up after 15 minutes. We ended up submitting the claim online because it was faster and we paid the $75. It was Saturday and we received an automatic email right away saying that Eagle Air and Heating was going to reach out to us in 24 hours. We also got a text message from Eagle Air and Heating saying they would follow-up with us in 24 hours as well, but we didn't hear anything the next day and on Monday, so I called American Home Shield. This time I waited until somebody answered. The rep explained that the company should be contacting us and that it probably took so long because it was the weekend.

My most recent claim with American Home Shield was for my air conditioner. But I had a problem with the contractor that came out to fix it. I needed this Freon. He puts Freon in, charged me extra because AHS didn't cover that and he said I might have a slow leak. The AC went out about a week later and I called and the contractor couldn’t come back right away. I told AHS I called my own contractor and that there has been a problem. I asked if I could get my own contractor and they said that the contractor had within the three days to respond. I thought that wasn’t right because this was a recall and not an initial thing. I got frustrated. I couldn’t wait three days and I had tenants in there with no air conditioning and being over 90 degrees.

We were making a claim on our air conditioner with American Home Shield. It was some kind of service call. This was our only claim since we typically don’t do that until our agent encourages us to. She was also the one who recommended them to us. AHS then called back and arranged us the time when they come out quickly. The contractor came within 24 hours and he was relatively nice. However he was also kind of willing for more business because he was asking for my husband, what he does for a living, how can he accept and how can we refer him. The unit is working, but his performance is no different than my local guy.

I have two air conditioning units and last year, they both went out two weeks from each other. We spent the entire month of August in the state of Georgia at 90 plus degrees and it killed my fish. The company that American Home Shield sent out was totally inept. I don't think they're checking off the companies they send. Also, it totally threw me off guard that there was a cost for the Freon. It costs $630 to fill an air conditioning unit that's completely empty. It would have been really nice if the person that listed off all these wonderful things that AHS would do for me if I got their service, mentioned this thing about the Freon when she got the air conditioner part.

I called American Home Shield last month for my air conditioning. The rep listened to what I had to say and gave me a date and time when they would contact me and they did. AHS sent someone out and the contractor was a beautiful person. I wasn't getting any cool air on my AC, but when he finished the repair, my house cooled off and I'm very satisfied.

I went online to submit a claim to AHS and it was easy. But it took forever to talk to someone on the phone. I was waiting for 20 minutes and never got anyone so I hung up the phone. It also took at least two months to fix my dryer because they had to order parts. But when they finally couldn’t fix it, they replaced the dishwasher. The contractor was also professional and on time. He was able to look at the issue and bring the part back and overall, I really like the company. I also like that with AHS, I don’t worry about costs and looking for a contractor because they already have contractors in place. It's also easy to request service and they fix any pre-existing appliances with issue which is pretty good. I have that in three of my houses.

We sold the home and we purchased the coverage with American Home Shield. As part of the closing process, the buyers had an inspection done on the home and there were a couple of things that the inspector found of concern. And so, we contacted American Home Shield to follow up on those things. It took several calls for the contractors to actually respond to come out. But once we finally got connected with the office and got an appointment, then there was no problem.

I had an air conditioning issue where the drain line was clogged. And unfortunately, American Home Shield sent the same company, Piedmont Mechanical, out three times to try to fix the same issue. The AC unit was up in the attic and Piedmont Mechanical was trying to clear the drain line. And they thought they did it the first time but they didn't because my tenants called me back a week later. And so, AHS sent out Piedmont Mechanical again to try and clear the drain again. But then, my tenants called me back again because it was still filling up and it was tripping a safety which turns the AC off. My tenants had to get up in the middle of the night and go up in the attic with a bucket and a cup just to get the water out.

For the 15 plus years I've had American Home Shield, I usually just call in claims and there has been no problem at all. I've gotten good service in 95% of the time. The people that's been out have been very professional and they seemed to know what they were doing. The exception was this last experience. The technician didn't know what he was doing. I had changed the thermostat about six months prior and it's a brand new Honeywell. He fiddled around and told me he's going to change my thermostat up. He changed it and walked out. What he did was the reason why the thermostat wasn't working. And when he came back, he got mud all over the carpet downstairs and made no effort to clean it.

I submitted a claim online for a problem with the pipework in the master bathroom shower. Somebody called me soon after and everything was fine. The contractor took care of the problem right away. Everything has worked fine since the repair and I can use the shower now. I've had American Home Shield for ten years now and I've never had any problems with them. Their service has speed and reliability.

American Home Shield did a wonderful job. I had a water heater and an air conditioning unit put in, and I haven't had any problem. I submitted the claims over the phone. Their reps were more helpful in some of the cases that I didn't understand. They did a wonderful job. The performance of my appliances was good since the repair. The only problem was that when they came out, they can't handle right away. They took something out to have it repaired and brought it back. They set up another date, and they came in and took care of it. They were right on time though when they said they have to be back in a certain time. I'll recommend AHS to a friend. I'd still try to get some of my friends to take them instead of someone else.

American Home Shield sent out the AC tech because I thought it was just my air conditioning. The tech was out the next day. He was very professional and it worked out great. He said there was an issue and I needed to call and have them send an electrician to look at the box. I set up an appointment on the 25th of last month for the cable guy to come out and fix my power box because it keeps popping and I don’t have any AC. I paid AHS but the cable guy never showed up. I tried to call AHS but I would sit on hold for three hours and I can never get through.

I submitted a claim with American Home Shield for the AC unit at the house. Waiting to get a hold of them took a bit but once I did, there was no issue. The rep was good, super polite and listened to my problem. He kept me updated and as soon as they knew something, I’d get that information right away. And the contractor was awesome. He gave me a call to let me know he was going a little early and asked if that was okay or not. He was also polite and got the job done. I was outside with him while he was working on the unit and he explained to me the process and what exactly he was doing. He definitely knew his job. Everything’s a lot better now. We have AC and we’re not dying inside the house.

I invested in this home warranty after purchasing a 36 year old home over the winter. Our air conditioner froze up about six weeks ago and our washer and dryer broke in the same week. I submitted requests for all three and the person for the washer and dryer came out within a couple of days but was unable to get the part for the washer and fix it for almost two weeks. He was unable to fix the dryer because he said the ducts needed to be cleaned out and American Home Shield doesn't cover that.

VERY POOR CUSTOMER SERVICE. Everything automated, left hand does not know what the right hand is doing. Two months since I paid the service fee and I have called three times but notices of payment due still come regularly. Took a month to get someone here (heat pump replacement), was cancelled somehow at AHS at least once. Installation and contractor courteous and I think did a good job other than the solvent off gassing from the new coil in the furnace that makes me ill. Multnomah Heating refused to come back, AHS assigned us second opinion to 3 other contractors who did not respond and I had to call and call and call to realize no one is coming. AHS does not keep track/follow through and seems contractors can cancel an order they have been called for.

Our real estate agent added American Home Shield as our home insurance company for the first year. In that first year, we had to use AHS 3 or 4 times, and each time, the service provider got the job done. Something is bound to go wrong in the second year, so we trusted AHS enough to renew our policy.

At first they helped out the first year we had this and service was fast and easy to work with. Now I wait 1hr to talk to someone and then they say it's not covered yet on my contract it states it is cover and a supervisor will call back within 24hrs to discuss. It's been 48hrs and still no callback. I own my own home inspection business and I will not be referring this company to my clients for the future!

The first contractor assigned to fix AC came on May 2, and spent 5 minutes looking at AC. He said compressor was fried (burned out) and entire unit needed to be replaced at cost of $11,000. He also said that I had damaged the AC. The unit is on the roof, and I recently bought the house. I've never been up there and home inspector said AC unit was in perfect condition when I bought the house. I requested a second opinion. I was assigned a company that had been in business one year, with 2 employees and working out of apt garage. I was then assigned a third contractor with same profile. Both of these contractors said they "only work with American Home Shield because they make more money".

AHS multiple companies to solve a furnace/AC problem; most were unable to fix it. One company "fixed" the issue, only for the system to breakdown a few weeks later. The same company then refused to come back to take a look and what had gone wrong. Weeks have gone by and I'm still waiting for a proper fix. My tenants are now asking for compensation. Every time I called AHS to report problems with their providers, we were on hold for 1 hour every single time before getting through to a representative (many times they hung up after 45 minutes on hold). Use Angie's List to find reputable providers. You will save money and get better quality repairs over the long term. Don't waste your valuable time and money with this company. They will leave you out to dry.

I have been trying for over a month to get my dishwasher fixed. Every time I call it is a stupid long hold time. Currently have been on hold 58 minutes as I type this review. Every time I do speak to someone they need to have someone call me back who never seems to be able to do that. Wouldn't recommend American Home Shield to my worst enemy. They are that bad.

I bought a new home (three years old) and my realtor suggested I pay half to get this warranty. I paid extra to get a in ground pool covered. Luckily my account was about to expire (only paid 1 yr up front). The above stove built in microwave started sparking and the internal paint chipping. I figured? Paid over a thousand for the warranty might as well use it. SHOULD HAVE SAVED MY TIME. They sent a tech out. I paid the 75.00 fee. He said they would most likely make him just paint it. Exactly what you are not supposed to do. They did replace the internal metal rack. They came back, painted it, Looks like trash all bubbled up and nasty. 1st time I used it paint came off.

I have had AHS off and on for many years. Here in MA as well as CA. Mostly they have been pretty good to deal with... Up until last month! This time I have been with AHS for a year and called in to do the renewal that started again in June. I have ALWAYS done the monthly payment option and told them that's what I wanted again for this year. They said "Okay, no problem" and I thought things were all set. Then all of a sudden I see that the whole year's annual payment was taken out. I called and talked with the payment center, they said they weren't sure why this happened blah blah blah and would refund me the payment. BUT I would have to wait 7-10 business days. I was NOT happy.

On July 3, 2017 I realized that my freezer was not making ice and that the refrigerator side was not as cold as it should be. I called AHS and they immediately scheduled appointment for the 5th of July. (They did not offer to send anyone out on the 4th). I understood this because most places charge more for holidays or odd hours. Well, I tried a couple of things myself and my fridge seemed to be working. I waited 12 hours before I cancelled my appt. on July 4th. Well, about 6 hours after I cancel my fridge/freezer stops cooling July 5th.

I've been with American Home Shield since 2009 and we've had our ups and downs. There were times that things aren’t covered but recently, they’ve been good. It's a good thing as long as they don’t renege on fixing something. I've had that case a couple of times. I have three single family homes with them and they’ve been fair lately. The quickest way to submit claims is by phone, but then you're on hold for a little bit so I usually let the wife end up doing that. Every now and again, I've done it online if I'm in a hurry.

I've had American Home Shield for many years, however, something in the company has changed. My home is in the greater Phoenix area and I required service on my air conditioning unit. It went completely out on the day the temperature was 120*. We called AHS and they called out a service that was underqualified, understaffed and inexperienced. The entire service took over 11 days to complete (it takes 8 hours to replace an entire unit). During the entire time the house was completely uninhabitable. At no point in time did AHS try to make the company get the job done nor did they make an effort to figure out what was going on with the service.

My realtor told me about American Home Shield and I'm glad I got them. They were very helpful and they contacted the provider we needed to get the service from. When I moved in, the oven, stove and ice maker didn't work. I submitted a claim to AHS and the process was easy. All I did was call the number that I had been given. However, I stayed on the line for 30 minutes or more, but that’s how it is sometimes. The rep that I have spoken to was very nice and the contractor that has been sent to my house was very professional. It was Wednesday when the electrician was in here fixing the ice maker for 10 minutes when he went out and said that it's the breaker and he put one right it.

I had some issues with the washing machine and the dryer at the same time. I filed a claim to American Home Shield and it was an easy process. The plumber agency they sent was very good. The agency talked to me and set a schedule. I had a difficult schedule and they worked around it. The gentleman showed up on time and determined that I really didn't have a problem with the dryer. So, he told me what I was doing wrong and was great about that. He then proceeded to fix my washing machine, which is a hookup issue, so he fixed that correctly. He was there for less than 30 minutes. This is the second time I filed a claim to AHS. The other experience was equally good and they went above and beyond. Knowing my schedule, they were able to fix something from the outside without me being there, which helps me greatly. They’re excellent, timely and professional. I would recommend them.

I had a leak under my kitchen sink so I submitted a claim to AHS over the phone. It was very easy. I got email notifications almost immediately after submitting the request and follow-up emails along the way too. My experience with their rep was great. Then the contractor who came knew what he was doing and was able to fix the leak. I had a couple more issues that are going on with the faucet in the sink. And he tried to fix that but he couldn't that day. So I don't know whether I'll have to call and make another claim or what. But I just haven't decided what to do yet.

My dryer wouldn't work, so American Home Shield sent one company out for it and they told me I needed the part. They ordered it, but two weeks passed by and I called them to see where the part was. I called for a whole week and only got their voicemail. Then I called again and two days later, they came and installed the part. However, that part failed as soon as they put it in. So, I tried to call them back for another three days, but they never got back to me. So I called American Home Shield to reschedule the appointment, but then they said that they have to give them another 48 hours and she also said that she's getting the voicemail as well, so she was going to the sales department.

American Home Shield did a good job. I didn't like the idea that it costs so much to take care of everything. The problem is we could have put in a whole unit if it wasn't for the cost of the Freon. It was ridiculous. They've put in a coil system and recharged it. It was Budget Heating and Cooling. They were very professional and very good. Filing a claim wasn't as simple. It was a little confusing and back and forth. Maybe from the unit, what happened was a technical thing. We've suffered for at least a month in the heat. It's been working very well after it was repaired. The only thing is that it took a while to do everything. We got luck because we've used Budget AC Heating and Cooling. Well, three times in the past anyway. So, it's worked out pretty good.

I've had American Home Shield for 14 years and I've had nothing but satisfactory experiences. They were above and beyond my expectations. My most recent claim was for my dryer. The experience was exceptional, seamless, smooth and timely. Submitting a claim was super easy. I did it over the phone and the interaction with the representative was painless, pleasant and quick. My tenant had a great experience with the contractor. The dryer has been working better than normal. With my experience with them, it's always quality, efficient, cost-effective and I have peace of mind. They get a bad rep sometimes. But it's somebody who didn't read their policy or didn't know what they were. But there were several reviews that were fine and we had similar experiences.

My dishwasher broke and the first company that American Home Shield sent out to fix it ordered a new part. The part came in a week late and the company wasn’t informative. I had to call American Home Shield to get in touch with them and ended up having to go through another company to fix it. When I called American Home Shield to get a status on the part that they ordered, they opened a new claim and sent the company back out to my house before the part was in. I specifically told the rep not to open a new order but they did anyway and told me that the company was coming out to my house. So, I had to take off work another day to get there and realized the part wasn’t in yet. It did not make me happy. The company told me that the part was ordered through American Home Shield so when I was calling to check the status of the order, they could have told me because they were the one that ordered it.

We have a convector, a heating and a cooling unit in our house, that is leaking so we called it in to American Home Shield. We had had a previous claim with it when it stopped working completely and they had somebody come out and replace the motor. Now, two different people have come out but they both basically said they didn't know how to fix it. The second one said that it's just normal condensation, but it fills up an entire bucket every single day and then it flooded down into the downstairs neighbors. We can't use our air conditioner right now and there's nothing we can do about it as well as nobody seems to wanna try to fix it so it was useless ringing people up.

The biggest issue I have with American Home Shield is that it takes a while sometimes to get the first person in the door. Just happened to be a bad time of the year when I had a problem with air conditioner where everybody else was having air conditioner problems. They usually kept who it is you were going to be serviced by. So you don't get a say in that. But they follow through with it pretty well and the people that came really knew their work.

We moved in to our house and our air conditioning wasn't working properly and it was getting very, very hot. So, we asked American Home Shield for service as soon as possible but they just couldn't promise that. My interaction with the rep was fine but we had to call more than once to get service. However, they actually ended up calling somebody else and the delay may not have been necessarily AHS' fault. It might have been the first contractor we called who had serviced before. Besides, the person who came did a really good job. We were very happy with him and we later used them for our water heater as well. Both were taken care of the first shot and we haven't had to call back. Overall, our experience with American Home Shield has been very good.

We just bought the house and we wanted to insure the stuff that are in trouble for only a few years to find out what's going on. American Home Shield is what my realtor had in for the house and I've been using them since December. I filed a claim for my air conditioner and the representative was good and friendly. The technician came in, told us what he's doing, showed me that it works and he left, and the air conditioner has been good. All in all, American Home Shield has been good.

My water heater went out and we called American Home Shield to let them know what was going on to see what we needed to do to proceed and make sure it fell on our warranty with them. The customer reps helped us and gave us everything we needed and it was a pretty smooth transaction. The contractor who came out was easy-going. I asked him questions and he answered them, it was pretty straightforward. He did a good job, left no mess and I've had no problems. It turns out we had to get a new one as well as do a pipe re-modification for its installation. The heater is now working well. AHS is a great company to work with and I recommend them.

By far the most frustrating and useless 'service' I've ever worked with. American Home Shield is very efficient at collecting their fees - but get ready for multi-hour wait time to place a claim. When you do connect, the staff is argumentative and refuses to reimburse anything. Furthermore, the fees that they claimed to pay (note: we have not received yet) amounted to $10 on a $100 part. Adding insult to injury, the service partner they recommended produced a quote for a system replacement that was 50% higher than EVERYONE else we called who was not a part of the 'Home Shield' family. Save your money, time and frustration. This is a scam.

Claim #1: I need 2lbs of R-22 in my AC unit and diagnose repair work needed in the air-ducts. Upon arrival, the contractor doesn't have the tools to diagnose the ducts. As he began looking at my coils in the AC (unasked), He says the coil is leaking and needs to be replaced. Because of the leak, 10 lbs of R-22 was required. None of which would be covered by AHS. I asked for a written estimate detailing the thousands of dollars in services they recommended so I could get other estimates before going ahead with the work.

Today is my first time working with AHS. My husband and I renewed with them to extend our home warranty coverage. They were quick and polite (when they wanted our money). Now that I have an issue, they can't be reached (going on a 20 min hold time and counting). The 'lovely' (heavy sarcasm) contractor they assigned us to has the worst reviews online and surprise surprise AHS sends all of their customers to this HVAC contractor (SPHA). I have been attempting to call and request a change to a different contractor for the past TWO DAYS, but AHS won't answer their phone. Maybe if I wave a $100 bill at my phone they will smell it and answer. THIS IS NOT HOW YOU TREAT YOUR CONSUMERS!

I have had coverage with American Home Shield for over 10 years and for the last 5 years at the same address. I chose the coverage January, 2012 which was the core coverage plan and the coverage plus package. I have had this coverage every year with no changes. When I renewed the plan January, 2017 and spoke with the representative nothing was said about changes in my coverage. Every year I have renewed with the same coverage from previous years. Also, the premium was higher so I never thought some coverage was removed.

The initial contractor selected for a pool heater problem did not find/describe the problem correctly and the claim was turned down. AHS was flexible enough to allow a second opinion and contractor to examine the heater and found the problem, which did result in a legitimate claim and successful resolution.

I've had no air conditioning for almost 8 days with a 6-year old child in the house. Service was scheduled for 7/5 but I was called at the last minute and informed there was no part. No one from AHSW can tell me when the part will arrive, only that the order has been processed. I've called multiple times with no success.

It takes over 1 hr on the phone to get to talk to someone or just get hung up on. I had AHS take care of my failing AC unit. They sent 2 companies who were not able to fix the problem. The 2nd company came to my place and incorrectly opened the blower unit in my attic resulting in a heavy blower fan hanging by its electrical wires. As they were trying to put it back together, electrical sparks started from the tension on the wires. They ripped the fiber glass insulation and now I have fiber glass dust in my ventilation. I have been trying to get a hold of someone at AHS to send another contractor to inspect the damages, I am afraid to turn on my central air because of fear of an electrical fire or breathing fiberglass dust.

I have used AHS for 15 years or so on the same property (brand new home build), and during that time, I have only called twice for AHS services. The first time was for an AC problem, and I was told "denied" because the unit wasn't being cleaned/serviced. I explained and had receipts for twice annual servicing from a licensed company, but they wouldn't even consider the "proof". The second time is now when the stove messed up. The reply, "Denied because in our professional opinion this is related to a power surge and is not covered". PRETTY GOOD BUSINESS MODEL - They religiously take your monthly premiums and "in their professional opinion, nothing is covered."

I would like to preface that last year I was very happy with your service for fixing my washer and dryer. However my last order was to fix my toilet in my bathroom and you sent the rudest plumber I have ever met, who has not contacted me back and when I complained to American Home Shield nothing was done about it. The toilet bowel has cracked, resulting in a small slow leak and he accused me of doing it myself which I did not do. I have only owned the property for a little over a year at the time so it had just been unnoticed since the purchase of this condo. I do not think I will get your product next year if this continues.

In late April she mentioned she had not received anything and could I follow up. I was in the process of selling my own house and forgot to follow up. In early July she mentioned she still had not received anything. We checked both our emails, spam folders, etc. and found no notifications of any kind. On 7/6/17 I called the company and spoke to someone named Nikki. She told me someone named Tammy had called and canceled the policy on 3/24/17. Yet they still charged my credit card $890 3 days later.

I am beyond frustrated right now with the contractor that AHS assigned to my HVAC service request. I submitted a request on Saturday and they came out to look at my HVAC first thing Monday morning, which was wonderful, but things went downhill after that. He determined that the unit needed more freon, which is fine. However, if freon is low, that means there is a leak somewhere, and I had to ask them to go back to do further investigation. He went back to look at it, and there was indeed a leak. If I hadn't questioned him, he would have just filled up my freon for $110/lbs and went about his day, until the freon leaked out again!

Gas water heater pilot would not stay lit. Plumber quickly troubleshot problem and identified a faulty thermocouple connection. He made necessary repair and it has worked great since then. Tech was knowledgeable and professional.

I renewed my home protection plan for a 3rd year on 5/23/17 for a month to month, by mail, payment schedule, as agreed by phone with the company's representative, and made the payment requested to renew my contract. The monthly payment I made by check, through US mail, as usual in the past 12 months, was cashed by American Home Shield, which renewed my annual contract, and was told I am now covered till the next monthly payment, due 7/11/17. I called to make a small claim for a covered component in my home, and was told I was not covered due to late payment because they had changed my contract terms with them... Terms I never agreed to, or had even heard of, till I tried to make a claim.