American Home Shield Reviews

My most recent claim to American Home Shield was some electrical work on an outlet. The process was really easy. My wife called and made the claim. They were very helpful and connected us with the electrician. Then the electrician came out and did what he had to do. We paid the amount of money that was agreed upon and the problem was fixed. My kids can use the outlet to charge their tablet, so they're happy. It was great. We've called before and it's always been a positive experience. It's a good service out there to get insurance program especially when having a house that’s 20 years old, things are going to start going out and it's nice to know we have them to fall back on. It's something that we'll keep for years to come.

We called American Home Shield due to an air conditioner problem but their contractor didn’t show up. It wasn’t on AHS though as there was a little glitch with the actual contractor. And AHS was very accommodating when we told them about it. Their reps have been very good. After that first glitch everything went smoothly. The contractor covered part of the cost of the refrigerant that had to be put in the air conditioner. And so far the quality of work is good. Air condition's still working.

Our air conditioning and furnace unit quit operating and submitting the claim with American Home Shield went well. The folks from this company were exceptional and I got a call within 30 minutes. We knew what the problem was and we had to blow our motor out. Tim, the tech who came out, got the air conditioning fixed and running but it went out again the next day. We had a bad motor out of the box so the contractor had to put another motor in. We got it done and things are great.

I talked to someone from American Home Shield to make a claim for an air conditioning problem. Everything with AHS has been great and wonderful, they're good people, and even the guy that came in. I've had nothing but great service out of the technicians that have been sent to my house. But my favorite people of all is Integrity Appliance, those guys do a great job. However, my only complaint was having to hold for 30 minutes to be able to talk to somebody. Also, I hung up the other day because I held for almost 45 minutes and still didn’t have anybody. The hold time is unreal to talk to a person. Sometimes I have a problem that I can't tell the computer how to do it because it doesn’t ask me the right questions so I need to talk to someone and it would be a great, great thing if they can do that. Other than that, I'm very happy with what they all do.

Our air conditioning unit stopped working and so we filed a claim online with American Home Shield. Filing a claim was pretty simple and easy. Their contractor called before he came. He was very professional and told me what was wrong with the unit and how much stuff he was going to put in there. I was pretty pleased being that it was the first time that I had to use it.

My garage door spring broke and I called American Home Shield to submit a claim. I was told who to look for. Then the repair person called me and he came out to fix the problem. When I called, he was out within 24 hours. He was very nice and cleaned up after himself. He fixed the garage door and it didn’t take him long or an hour to do it. I haven't had a problem since the repair and I'm glad I purchased from American Home Shield.

My experience with AHS was quick and easy. I’ve never had any problems with them. They had Sears come out to fix my refrigerator. They have to come back a few weeks later, though, because something was supposed to work but didn’t. But my fridge has been pretty good ever since. I also recommended AHS to two other people.

I had two claims with American Home Shield in the last couple of months, one for HVAC system and the other one for electrical. I submitted one online and another on the phone and the service was nice. My only problem is follow-through. I paid contractors the service fee but American Home Shield didn’t have a record of it in their system. So they sent me annoying messages and emails about me owing them $75 which I did not. The contractors asked for payment so I wrote them a check as I always do. I even asked American Home Shield, “Can you tell me if he came back out and fixed the light on the outside of my house? Because one of them is not working.” The guy said they put the sensor on but the light still stays on 24 hours so that issue hasn’t been resolved. The electrician who came was excellent but I just don’t know where the failure is. I’ll call them back and find out what the response is.

I recently submitted a claim with AHS regarding the drainage for the laundry area. I called them and got what I wanted. Everything was fine and the drainage has been working correctly.

We had a problem with our central air conditioning unit and it was pretty bad. We were almost two weeks without air conditioning. We called American Home Shield and it's good with their reps and the contractor. The contractor told me what the problem was and had him talk to my husband on the phone from right here in my living room to explain to my husband what the problem was. When he submitted it to American Home Shield, it was written differently from what he told us the problem was and American Home Shield said they don't cover that.

We recently filed a claim to American Home Shield concerning our leaking pipe in the bathroom and my husband submitted it online. They came and did what they are supposed to do and everything was well taken care of. Their contractors were always very friendly and very pleasant. They always send two contractors, which I find interesting, but I’m sure it’s to make things easier for them. They get to work, get the work done and leave. Everything was working fine since the repair and the deductible is reasonable.

My hot water heater went out and so I submitted a claim to American Home Shield. While I was still on the phone talking to AHS, they already sent me the name of the plumber who would contact me, and I was like, "You're kidding me." Also, their representative explained everything. Tom from White's Plumbing came and measured. He ordered the hot water heater, picked it up and put it in. He cleaned up thereafter and put my doors back up for me. Since the repair, I have had hot water and the heater is working fine. I checked and it's not leaking. I've been really pleased with using American Home Shield.

I submitted a claim to American Home Shield for our air conditioner right after the 4th of July. It occurred during a terrible time of the year to be without air conditioner because of the heat and people being off for the holiday to process things. But it was wonderful. They followed up to let me know when the appointment would be kept and the tech was there at the scheduled appointment.

My air conditioning needed Freon and the guy that came out was great. He was very professional and courteous too. After the repair, my air conditioning has been working in order. I might be moving and I have to call AHS and get a new contract for the new house.

There was a leak in the bathroom ceiling's fan heater. I submitted a claim online to American Home Shield and someone called, worked with me on the schedule and set up an appointment. However, I wasn't quite satisfied because it wasn't being resolved as I expected. The contractor put just another cover to the fan, but I ended up having to do something else with someone else on the roof of the house to prevent any water leak because they said that was not within their scope. Nevertheless, the contractor guy was good and I'm satisfied with him. So far, the performance was okay and my experience was good.

We've been with AHS now for several years and they have been very good in working with us. We had our bathroom toilet replaced recently through them. We wanted to upgrade and it took us a few months to finally get around in selecting what we wanted and have it installed. Initially, we talked to them on the phone and I've been very happy with the people that I have handled directly. My husband submitted the paperwork and they submitted the difference. We would pay for the item and they would pay us what they would have paid if they actually purchased it for us. We were very pleased with the contractors that AHS sent out and the response had been good. After the repair, the bathroom toilet has been fine. Overall, it has been really good and we've been happy with AHS.

My air conditioning unit wasn’t blowing out cold air so I filed a claim with AHS over the phone. The repair had been good. The guy who came to do the job was excellent and very nice. The only thing is, we want to give AHS another call because we are not getting any air flowing into the restroom and guest room. We wanted to make sure that this was taken care of. Overall, our experience with AHS has been good. They stand behind their work. You got to make sure you call in, though, and you do your part.

My exhaust fan over the stove was not working. I called American Home Shield to submit a claim and I gave them the information. Then, the technician came and arrived within the window he said he will come in the email that he sent when he left the office. He was friendly, courteous, professional, knew what he was doing and didn't make a mess. He was an electrician but the problem was not electrical. The issue was the motor of the fan and he doesn't replace motors. It's running now but it's going to go down again. He said he will submit that information to AHS and they should contact me to let me know what they're going to do. I'm very satisfied with the technician. I called about the problem and it was taken care of within a reasonable amount of time.

I recently filed a claim for my air conditioner and the plumbing for my sink. I did it over the phone and I didn't have any issue with the American Home Shield representative but nobody notified me of a change. Usually I pay the person the $75 fee when they come here but now it’s automatically taken out of my account. I tried to pay each service person and they said no. Then I looked three days later, the fee came out of my account. That’s ok with me but it’s information that I would want to know. The contractors were great and the service was good but I had an issue in the past where something happened on a Friday and nobody was able to come out until Monday. It's just from time to time, we get a person on the phone who doesn’t know what the hours of operations are and if they can get weekend help or not. So it's a hit or miss whoever you get on the phone when you call there.

Everything is good with the claims that I submitted by phone to American Home Shield and the repairs were done as fine as can be. But when our water heater was leaking, my husband submitted the claim online and he had trouble. He wanted to put in some information and the website wouldn’t let him. He got pissed and hung up. But we got the water heater repaired, it's not leaking anymore and we're not having to heat up water.

I have worked in customer service for several years, so I always try to maintain reasonable expectations when I contact any company. That being said, my first experience with American Home Shield last week was, by far, the worst customer service I have ever encountered. Our AC stopped working some time in the night last Wednesday night. I logged into my AHS account online and requested service first thing Thursday morning. I knew right away, from viewing my account, the name of the vendor who would be coming out. I called said vendor just after 1:00 since I had not heard from them to see when they could come check on the problem. I was told they could not come until Monday afternoon and they recommended that I call AHS and ask for a different vendor.

Today's Aug 07 2017 12.27pm, I call AHS & waiting for 1 hour & 24 minutes still no one answering the phone. I call 888-429-8247. Keep saying your call important for us, I don't think so. I have minute phone. If they answer my phone I will ask for they need to pay for minute if they care about customer.

I had a well pump that is the primary source of water for us where the pipe exploded. I called them on a Friday night when it happened. I called them and they said they’ll put a call in. I then found out about their 24-business hour perspective to get someone to respond, not necessarily to fix. It was a big expectations gap that I had. I called on Friday and they dispatched it to a plumber who doesn’t work on weekends. I called AHS back to say I can’t wait until Monday for this guy. They said they’ll try to escalate it within their network to within 24 hours and if they can’t find someone, I can use my own provider, pay for it myself and they will reimburse me. I was going to cancel the claim when they couldn’t find someone but they said no.

There was a problem in the sewage line of my sink so I called and submitted a plumbing claim to AHS. I had a nice and normal interaction with the claims rep and the plumbing repair went great. I also had a problem with my AC and I didn't like Myers, the contractor sent by AHS because they came out four times and still weren't able to fix the problem because they kept ordering the wrong parts. Still, it's nice to have American Home Shield and I've already recommended them to friends.

Our most recent claim with AHS was very nice. They had to come in and had to put a new mechanism in our oven that had caught fire. The AHS representatives made the arrangements for the technician to call us and so we followed through with what they explained to us to do and that was fine. The only thing is that when the fellow that was gonna do the work had made an appointment with us, somehow a piece that they were gonna put in got put on another truck so we had to reschedule and it happened to be during a time when we were having a bunch of medical appointments so that was kind of inconvenient. But the technician was fine and capable. He was here for not more than 20 minutes. He had to pull the stove out and everything but he left everything fine. We’ve been using the oven since then.

When submitting a claim to American Home Shield, their phone choices don’t let you get there easily. They have to make you go through the entire phone system and it will ask you to say what you want but then they do not recognize it. It’s not very efficient and very difficult to reach somebody. I've done other claims online but used the phone recently. When we get a wholesome interaction with the representatives, it’s efficient, quick and they are able to respond. Usually, it’s to tell them what’s broken or what’s wrong, give them an idea of what we know about it because of the sounds it’s making or whatever happened to make it go out and give them information.

Every time I’ve had anything and called American Home Shield, I've had responses and that’s absolutely fantastic. We had them come work on the air conditioner on the house. Their service and the repair were great. We also called them one time to have them work on ceiling fans, but then we found out the ceiling fans weren’t covered. Their reps were friendly and knowledgeable, though.

My water bill was really high at $100. It's been like that for two months but I couldn't get straight what was going on with it. Earlier this month, I put dye in the toilet and I saw that the toilet kept running. I called American Home Shield and told them that I wanted to get somebody to come out and look at the toilet. There is usually a long wait on the phone if you submit claims that way and they give customers the option to go online, but I prefer to call and the reps are usually okay. The rep scheduled a time for their service people to come out and that took three days. Generally, the customer is not going to get the repair done immediately. One time, the AC wasn't working and I had to call someone else to get it repaired because it's not something that I can wait for three days to get fixed.

Our first claim with American Home Shield was done at the end of June. We went through the process of calling three different times to get our AC repaired. The first two claims were done by Intertech, and then Precision did the actual install of the unit due to timing restraint. The first two times that someone came out, they just blew in some chemical and added Freon, and neither times did that work. It was a little frustrating because it took us over a month to get our AC finally repaired the correct way. The third time we had a company come in, it was Precision, and we ended up being highly impressed with them. Intertech was okay. But this one-man show of Precision AC for Little Rock area did a wonderful job. The tech communicated, called, and told us every step of the way, what was going on, and just had great customer service.

My last issue was with the ceiling fan and my experience has always been good whenever I've had to call in a claim. I generally get service whenever I've had to contact them and I haven’t had anything they haven’t addressed. I understand that you can’t get that instantly, so, I think the service is rather prompt.

I submitted a claim online for plumbing service to American Home Shield. The contractor contacted me and came on time. Overall, working with their contractor was easy. Since the repair, my plumbing has been working right.

I made a claim with AHS. We were having problems with our AC. I called them over the phone. I waited 25 minutes before being answered. I had a good experience with the reps I spoke with and was satisfied with the contractors they sent out. Things have been fine since the repair and overall, I was pleased with the service provided by AHS.

My most recent claim with American Home Shield was for the air conditioning and I submitted it over the phone. I waited for almost 15 minutes before the rep answered the phone, yet it has been wonderful and I was really pleased. I hate that it takes so long for the call to go through but I like speaking with a live person. Then I was also really pleased with the contractor they have sent and with the work that was done. They came out three times. When they initially repaired it, it gave air for a couple of days but I had to call them back. When they came back the second time, they put too much coolant in so it wasn't cooling. They had to let some out. Then everything's fine when the tech came back again. My air conditioning is now much better. I'll keep the company and I'll refer it to someone else.

I filed a claim with AHS for both my refrigerator, commode and dishwasher. The people that I've spoken to have been really nice. A replacement refrigerator will be brought tomorrow and the repair of my commode was excellent too, but the dishwasher hasn't been resolved yet. The first technician they sent didn’t get out the driveway and the water was running, but he wouldn't stop either so I called them. That was not American Home Shield’s fault though. Sometimes they have a hard time trying to find a contractor to come out. The technicians have been nice but it was only that one technician that I called and he had forgotten that he came out so he had to do a follow-up on it. But he did so many in one day so that's understandable.

American Home Shield is a fiasco and nobody is able to service you. It’s very difficult to get through customer service and once you do and schedule an appointment with their technicians to come for whatever issue, they never show up. In my recent claim, the contractor had an excuse every time I called him. The last call was on Monday and he told me he forgot all about it. I called American Home Shield today to cancel the service and after waiting for about 36 minutes on the phone, somebody finally answered. But she's unable to cancel the service and had to send it to the cancellation department. She gave me the phone number and I dialed but gave up hope about 25 minutes into the phone call as it only rang. American Home Shield is not worth it and I do not recommend them.

I submitted my claim for my air conditioning unit to American Home Shield's website and everything was fine. The contractor was professional and he explained what to do to when it happens again to kind of prevent the problem from happening again. There have been no problems since the service. Overall, American Home Shield is a valuable service that our homeowners should look into getting for their home. My experience with them has been great, so far.

We have had AHS warranties on 5 of our homes for over 5 years. We hardly ever file claims with AHS. One of our beachside properties has had A/C issues for several years and AHS sends out the worst rated companies and puts "band aids" on the problem. If you need to call them, you will hold for a minimum of 45 minutes to 90 minutes (actual times I had to hold). They are rude and do not properly repair as any other non-AHS contractor would recommend. Attached are the photos of the A/C unit that runs but does not cool.

My daughter Michelle who lives in Dallas submits the claim to American Home Shield for me and she does it online mostly. A month and a half ago I had a leak in the wash and dry area and in my sunroom. I didn’t know what it was so AHS sent somebody and they replaced the hot water heater. We found out later on that there was something else when I washed clothes and it leaked again so we called AHS. They contacted a different contractor who came back, finally worked on the leaking on the washing machine and got that done. And now it's working good.

On 3 different occasions, I was put on hold for at least 30 minutes. No representative ever came to the phone each time. AHS sent out a plumbing company that did not finish the job. I asked AHS to send out another plumbing company who can finish the job. They refused to do it so I was stuck with the bad plumber. Instead I took a cash-out and found a competent plumber on my own. However, the cash-out was not enough money to cover the expenses I incurred to finish the job.

I had American Home Shield for three years. I'm happy to be rid of them. I had a leak under my sink and immediately notified them and filed a claim. It took weeks to get a terrible company out to me who couldn't figure the problem out for more than a month. By then we had so much mold and water damage. Then they charged me for a AC service that never came out. And never sent my money back. I had to call my bank to get it back. Steer clear! And by the way my sink is leaking again.

I insisted on having a Home Warranty included in the purchase of my home last Sept. and ended up with American Home Shield. Recently I filed a claim for some electrical issues and was assigned a local Electrician. I waited to hear from then and when I did not I finally called them. The man on the phone said they were not doing work for American Home Shield anymore until they get paid from them.

My experience with American Home Shield wasn't great. My first issue was the electrical problem I had with the house when I moved in. They sent a dude out who said he'd put a new breaker in and that's fine. What’s causing the issue was the ground wire up top that was leaning against the air-conditioner vent. I had Reliable Heating & Air come out and they fixed the problem $250 later.

There was something wrong with the air conditioner unit downstairs and we were not getting any air. Two contractors came out. One gave us more Freon and the other installed the replacement part, so the unit is working very well now and we’re happy. Both contractors were very informative, knowledgeable, and even offered us information if we wanted to upgrade our system. I’ve had American Home Shield for a couple of years now and they’re usually very professional and prompt. I called them out to service about twice a year. They schedule with the service company that I request within a 24-hour period, and then the company responds to me within two days, so I’m very pleased. Overall, it was good to have. I feel like I’ll be paying a lot more without it and the service providers are very reputable companies.

I had a horrible experience with American Home Shield up until my most recent experience. They sent some incompetent air-conditioning firm out here that could not fix my air-conditioner. BestWay Mechanical came out here three times. They looked at it and disappeared. For two weeks, I didn’t hear from anybody, and I kept calling AHS. I said, “I have a heart condition. I’m in here without any air-conditioning. What is the problem?” So AHS called the contractor, and the contractor claimed that there was a leak in the coil but they never showed me the leak. They said they want $1,100 and wanted to know if I was going to have it fixed. So I said, “Go ahead and do it.” I assumed they were reliable. So, they came out, fixed it and I paid $1,095 plus $75. But it wasn’t fixed. The thermostat said it was 78 degrees and it was set at 50 to get it to cool.

My dryer went out. It was working but then it stopped and wouldn’t work again. I submitted a claim with AHS, which was easy to do and had a great experience doing it. I called and told them what’s going on and they took care of the rest. Their rep was very helpful and very friendly. The contractor they sent was great as well. He called me that afternoon and then he was out here at 8:30 the next morning. Our washing machine was also temperamental ever since I got it. It would run continuously if you didn’t unplug it. So, since he was here, he went ahead and added the washer to the ticket and fixed it too. He fixed the dryer and the washer within 30 minutes and was gone. I used both of them last night and they're working great after the repair. The washer has been plugged in ever since and hadn’t turned itself on. It cost me $81 to get the washer and dryer both fixed. I’d recommend AHS to anybody who owns a home.

There was a stoppage in my plumbing, and I submitted a claim to American Home Shield. I had to leave a voice mail and went online, and my experience with them was good once they got out there. The contractors did a good job. There's no more stoppage, bubbling toilets, and backing up in the shower so, to me, it’s great. Also, I have a door on a dishwasher that has some trim around it, and in my contract, whoever services it should be able to take care of that. However, I still haven’t had that fixed because the contractor that was going to come out to service it does not do the trim, and they said I had to call AHS and get somebody else. That's been a headache but at least I didn't have them come out or waste a trip.

It was really easy submitting a claim with American Home Shield. I made one for my AC. It stopped working. I did the claim over the phone and the wait time was not even 5 minutes. It was nice dealing with the AHS rep, too. The contractor's service was good. They came out and did a temporary fix because the motherboard went bad. Thank God they got my AC to work because I had my daughter and it was 100 degrees in my house. They got it where it would work and then, once the part came in, they came back the next day and fixed it.

We just dealt with the whole AC unit situation. The American Home Shield people were trying to do their best, but the first company they sent out didn’t know what they were doing though I tried to explain it to them on more than one occasion. We ended up calling the people that installed the AC unit because we didn’t trust the first contractor initially. We have two different units and the first time a tech came out, there was a leak coming in the master bedroom. He checked one of the units and all he did was look at the drip pan which I had already dried so there was no more leak. He ran some air into the drainage line and asked when I last had my unit serviced. He said he would service the unit so that I won't have any problem. I told him to go ahead and I paid an additional $180 for the service fee. He didn’t bother to look at the other unit.

When I ask for service from American Home Shield I get good contractors but the problem is their billing. I had South Tampa Pool & Spa late May or early June and they did a great job of fixing the filter on the pool pump that wasn’t working which they had to replace. They have come here before and it was the same thing, they send the email, you go on the email, click on PayPal and you pay the $75 service fee. Then later about three weeks I had another service issue and when I went online to put in my service it said I owe a service.

We had an issue with our AC unit that went out and so we called American Home Shield. A technician was dispatched and he was extremely professional. He kept us in the loop on when he was coming because he was running a bit late. He called us to let us know that he was still on the way and that he had a couple of calls which ran longer than expected. The technician came in and looked at the AC. His initial diagnosis was correct. It was the capacitor that had gone out. As soon as he hit the fan on the AC unit, it started. And so, he changed the capacitor. All in all, it took him 20 minutes to do the repair. He got the problem fixed and everything has been working fine since.

My most recent claim with American Home Shield was for my garbage disposal unit. I submitted the claim online and it was very easy. It took within 24 to 48 hours for them to get a contractor out which was quick. The tech was on time, and was very professional, polite and pleasant. Since the repair, the performance of my garbage disposal unit has been excellent. I've been with American Home Shield for about 15 years and they have exceeded my expectations so I'm quite pleased.

Our AC unit initially had water in the ductwork and the water started leaking between the doorway. It started dripping, almost like a little pour, up to the point, where we had to put a bucket. Home Shield sent someone out to check what was going on. The first that came out looked around and said he didn't see any water so I told him it's in the duct work so he won't see it. Then he saw there was water but he said he didn't know if he could repair it or not. I said it wasn’t a problem and Home Shield will send somebody else and surely, they did. The other company basically didn't understand why the first man didn't fix it and was trying to point fingers by saying that the last company put it in wrong.

I had an air conditioner fixed last time. I went online, put a claim in with American Home Shield and then in a couple of days, I got somebody's technician. But I had an issue with the technician for the water heater and I ended up buying a new unit because he didn't want to fix it. Also, sometimes when I try to make a claim, it's hard to find my account number and my information to go through the system. I have to go through the phone sometimes and get my name. I'd like to see them make the process claims faster and easier. But the last contractor was awesome and really straightforward. He gave me advice on how to keep the system running, how to maintain it and save more electricity. Everything looks all right so far.

I have used American Home Shield for 25 years. I'm a realtor and so I'm very familiar with it. They're the only one I've ever used and I've never had a problem. Recently, I had an air-conditioner that wasn't cooling and so I called AHS to get them to send out someone to see what was wrong. Submitting my claim was absolutely fine and the contractors that came over were very good. My air-conditioner is working fine since the repair. My experience with AHS was excellent as it has always been.

Right now, we're having some issues that still haven't been solved yet. It takes longer than a week to get in contact with them. But then after that, I still got to wait a week until they come to my house. When they did come, the unit worked for a little while but then it stopped working. The guy who came out was nice and courteous and did what he was supposed to do but something else went out and the unit's no longer doing anything. We have contacted AHS and somebody was supposed to get in contact back with us but it never happened until now. I'm a little disappointed because it's hot in my house and my wife is doing work from home.

We signed up for American Home Shield at the beginning of the year. I recently submitted a claim online for the kitchen faucet at home that was leaking and the process was painless. They emailed back with the provider and they coordinated with my wife. I wish though that the deductible was a bit lower compared to how much I have to pay per month because things usually don't happen, but I get it that it’s some sort of insurance. Overall, they were fast, easy and very efficient.

American Home Shield is a good company. I’ve submitted a claim via the phone and it was easy. I had a good interaction with their rep and my experience with the contractor was excellent too. He was on time, courteous and fixed the problem the first time.

Claiming was very easy with American Home Shield. I made a phone call about my garbage disposal problem and they contacted the contractor. The contractor contacted me within a day and he was here within two days. He was very sociable and knowledgeable in running and checking my unit.

Submitting a claim to American Home Shield is okay but it’s hard to get in touch with them. It takes a long time to get somebody to answer the phone, sometimes 20 minutes to half hour to get a live person. But once you talk to somebody, they’re very helpful and answer all your questions and they help you resolve the problem. They keep on playing nice music for you but sometimes you have to be very patient. Recently, I had some plumbing problem so I called American Home Shield and they’re coming to fix it. The first time a subcontractor came, he was a very good plumber and was very helpful in fixing the problem. But the problem popped again and they will come back right away to get things done properly.

Called American Home Shield regarding A/C unit not working in August (temps in house were close to 90). They informed me that it can take 24-48 hours for someone to respond to your service request. Really? In August when temps are at an all time high? Do research on warranty services before buying from them.

AHS is good at collecting your money but not good when it comes to servicing. I called them once back in May and then again on 8/5/17. Each time the wait to talk to a customer service rep was over 45 minutes. When I called for service in May, I was told that refrigerator is not covered but the fans are. The rep advised me to remove fans and add refrigerator which he did. I scheduled service for refrigerator online. I had to call the shop multiple times just to come out and look at the refrigerator. It took over a week to come out. When they did, I was told they have to order the part. It took them 3 weeks and multiple reminder calls to get the part and fix the refrigerator.

I've had to call American Home Shield twice, once with the dryer and then with my air conditioner. The two companies that have come out have been professional, they fixed it and we were on our way. I've nothing but good experience. There was no problem submitting the claim when we had an issue with our air conditioner. The contractor came when they said they would be there, the contractor identified the problem and the air conditioner was working within an hour of being diagnosed. The guy thought it was a lightning surge that got a capacitor severed.

I submitted a claim for a Whirlpool bathtub pump replacement. American Home Shield took care of it but it took a while. I had to go out and find a contractor myself because American Home Shield couldn't find one. There were people in the area who were willing to work on the pump, but American Home Shield did not know about them. They didn't have a database of local contractors here. I found a guy and had to get the authorization. But after that, the guy decided not to do that job. He didn't want to go through the paperwork.

I live in San Antonio and my AC has been broken since 14 Jul 17. I have called AHS no less than 7 times and spent hours on hold to get an authorization to fix my system. Tonight I requested a supervisor, was on hold for 2.5 hours then told they were forwarding me to a supervisor and they sent me to a voice mail box. It is 8 PM and 90 degrees in my house. This is unacceptable and dangerous. It's getting time for legal advice!!!

I've been with American Home Shield for quite a while now and they're fantastic. I had a problem with my freezer and submitted a claim to American Home Shield. They called me and a guy came out and fixed it. I also had a plumbing problem before and they got somebody out here immediately. My interactions with the representative and contractors were always good. Everything is working now since the repair.

We had an issue with our central air conditioning unit but dealing with American Home Shield was a challenge. I called them and they sent a third part contractor out. He did what he needed to do but he could not fix the unit and the unit needed to be replaced. He explained the issue and he said that he would write everything up and submit it to American Home Shield.

I filed a claim online for our kitchen faucet and it was easy. The online part was easy because you just go in there and say that you need service. They will send a message right away saying that this person or company will call me. The contractor that American Home Shield sent was great. They called to schedule it and called again to say that they would be here within 15 minutes. They arrived on time and the plumbers were very nice and professional. After the repair, the faucet worked better than before and I can wash my dishes. American Home Shield is convenient and reliable.

We’ve been a member of American Home Shield for a number of years. Submitting the claim for some electrical work went perfectly. Everyone was polite and and the contractor sent in was excellent. Everything’s fine.

I just got a newborn daughter and she's really susceptible to heat. I used American Home Shield to fix my central air unit. The process was easy. I called them up, the automated line asked a few key questions, put me through to a live person, I explained my situation or what I needed, and they took care of me. I was very satisfied as they understood my needs. The contractor was top-notch too. They came out quickly and were really professional, introduced themselves, figured out the problem right away, did their job, and didn't waste my time. The process was terribly easy. I've only had one little hiccup, but it was an older unit and it was an extremely humid day so I think the thermostat was just confused. If anybody is thinking of getting American Home Shield, I would highly recommend it. I just bought the home last year. My realtor purchased this program for me and I am intent on using it again.

The last problem I had was on our garbage disposal in the sink, which had gone out. I submitted the claim to American Home Shield over the phone and everything had been easy. They got it handled very quickly. The contractor showed up on time, did the job in a timely manner, and were very professional. Since the repair the disposal has been flawless. I'm happy to have American Home Shield.

I had an A/C problem so I called American Home Shield to submit a claim. Everything was fine and there were no problems at all with the claims representative. They sent the contractor the day after and he was very good and amazing. It was a home repair and was solved right away. Since the repair, the A/C has been working better than before. I would do it again. I had a very good experience and I love it.

Before I went with American Home Shield, I went with another company, wherein the rep came out and had to call the company and get approval. There was a time frame there, about an hour of lost time, and that one experience with them was enough. That was when I decided I better look for somebody else. I found American Home Shield on a recommendation, and I didn't experience anything like that with them. We had a shower that was stopped up and causing a drying problem. The rep at American Home was very good. The contractor was excellent too. He was very knowledgeable, polite, professional, and he knew what he was doing. It's a great experience and I'm very happy to be affiliated with them.

I called American Home Shield and they set me up with a contractor for my oven. They gave the person's number, then the person contacted me and showed up a couple of days later. He was great and knew exactly what the issue was right away. He fixed the oven expeditiously and it's working wonderfully now. It was a convenient experience overall.

We recently purchased a home which unfortunately has had some unforeseen issues. Luckily, we thought, we had a home warranty from American Home Shield. Each phone call is a minimum of an hour. The 48 hour service call took more than a week. Claims over a certain dollar value will be rejected, followed by several more hours on the phone. It doesn't appear that anyone working their phones is actually authorized to make decisions, so don't expect to get any resolution over the phone. We didn't pay for this warranty, the home sellers did, but even free of cost I wish I never heard of American Home Shield.

I don't typically write reviews. But as I sat on hold for 30+ minutes waiting for someone to pick-up my service call, I thought what better way to use my time than to write a complaint (there was no readily apparent option to send written feedback on the AHS website. They seem to select only positive customer service reviews to post on their website.)

AHS has the worst customer service. We moved into our new house, had the vents cleaned and the furnace cleaned. Furnace had two broken parts. AHS said they were pre existing and would not cover them since (and we have heard several excuses) because "they were broke before you bought the house" even though the home inspector had the furnace running just fine. IMPORTANT if you buy a house in the summer and find yourself in a similar situation, DO NOT call them. Wait, because if we had waited until fall and then called I feel they would of covered it. But since we just moved in I believe they think we are trying to pull a fast one on them. Not the case.

August 2, 2017 finally got in touch with AHS after over an hour waiting on phone, to file request for clothes dryer repair. At the time I was told I would be scheduled for repair on the 4th. Time frame 8 am - 12 noon. I have had no confirmation with any electrical company that is local in Bossier City, La. and after waiting hours greater than an hour on three times I've attempted to contact AHS, by the time I finally speak with someone I am very upset with this company. I have been a customer with AHS for years and have used them once and it was satisfactory. Since then the service is terrible and they don't have the courtesy to e-mail me. I must say am very displeased with the service and will not recommend to any one. This company is in PA so what the hell do they know about our local companies? Nothing.

I have been with AHS for some time and I have been please with the overall services I received. But the problem I am having is with my sump pump. I have had two different plumbers that came to assess the problem and they both mention "AHS will not replace the damaged pump." On August 2nd 2017 a plumber from Top Notch Plumbing came to my home regarding two service request. One was for my garbage disposals and the other sump pump. "The contractor reviewed the pump and mention he can do what he could, to repair it but trustily I need a new pump and that AHS will not give me a new pump."

My most recent claim with American Home Shield was for a pool filter repair. I submitted the claim online and the process was fine. However, I had to call them and change who they were sending out because I didn’t like the vendor. The second contractor that I requested was great because they did what they said they were going to do on time. They were able to get the pool filter fixed and repaired.

Our sump pumps went and American Home Shield took care of everything. All I had to do was call up, push a couple of buttons on the phone, and they got back to me via email and text, and I scheduled everything. It was really easy. The contractor that came out was great. We haven’t had any problems with the sump pump since the repair.

I called American Home Shield to come over for an electrical outlets problem. I had one in the cabana and one by the barbecue outside. They said it was covered because the electrical source was coming from the house but the electrician said it wasn’t covered because it’s outside. I called AHS back and they said whatever the electrician says, it’s the right way to go. Another time, I had AHS come out to fix the toilet and the guy they sent said he fixed it. But they he said they didn't cover the wax ring on the toilet even though it was loose so I had to pay extra for that. It’s ridiculous and a scam. I’m not happy with AHS and I’ll never use them again even though I paid for it. They're not worth the money. They don’t know what they’re doing and, if they do, they’re sending people out here anyway, even though they know the claim is not covered. So I have to pay them plus the $75 fee. I'm very dissatisfied and I wouldn’t recommend AHS.

I had an issue with my air conditioner and the company that American Home Shield had, Comfort First Heating and Cooling was outstanding. I called them and they were here the same day. I was expecting that it would be a little bit because I live in a rural area. I had to take off and leave work to go home and meet them that same day, which was very nice because it was 90 degrees in those days. The way the young man, AJ, described it to me was I had gotten some loose wire and it grounded itself. His father was the owner and he was the supervisory individual because he took several calls while he was at my house from his other employees which did not bother me one bit. I'm a businessman as well so I understand.

I had a very good experience with American Home Shield. Everything was wonderful with them. The technician was excellent and I was very happy with the guy.

I’m a long-time client and I had trouble with some of the repair people AHS called several years ago. One guy came to fix a leaky toilet and the toilet was still leaking when he left, so AHS sent somebody else. This summer, American Shield sent someone to fix my air conditioner. They decided it was a leak in my line from my air conditioner to my house. I paid $400 to $600 to have that fixed and the Freon refilled. The next time I turn my air conditioner on, it still wasn’t working. I called American Home Shield and they called that repair person. He would not come back, so they sent someone else who came in and said my condenser needed repairs inside. I spent a couple of weeks in a hot house, but they fixed it and I spent about $1,000 in all. AHS gave me credit for the first repair, which I appreciated. They gave $10 a unit in credit for the gas that air conditioners need. In St. Louis, it’s $85 or $95 a unit.

I've had some successful claims with American Home Shield but I had a horrible experience with them. My most recent claim was on my hot water heater that was leaking from two valves. I called for it to be repaired. I submitted my claim online and I found their website to be fine to navigate. There wasn't a lot of interaction on the phone. I went online, requested service, waited 24 hours, then somebody called me from whoever they assign my case to. This occurred during near the weekend so we had to wait over the weekend for that. We had water from the hot water heater because the valve was failing when it would build up pressure when you use the hot water heater. It was flooding a corner in our garage.

American Home Shield was good as far as I'm concerned. I just called them up and told them my air conditioner went out and then they sent somebody out. The contractor that they sent did a really good job.

My recent claim with American Home Shield was for the water heater and submitting the claim was simple. I just called them and told them what we needed to be fixed. The contractor came out the next day and got it all taken care of. We looked up the contractor beforehand and they were a good company with good reviews. They showed up on time and cleaned up after themselves. I would call them back if I need any help.

I submitted claims for the refrigerator and the dryer, and someone contacted me on the same day. The dryer was making some funny noises so they investigated that and they fixed it on that day. The refrigerator was freezing up and the condenser unit fan had busted. The tech knew what it was as soon as he got here but had to order a part which took four days. Nevertheless, I’m highly satisfied with the repairs. Also, the contractors were always professional. I know who it is before they come and I’d get a call usually that day from them. I also have their phone number to contact them.

My central vacuum cleaner was broke, so I made the service call to AHS for service request. Someone came and tested one outlet and informed me I need to pay $75+$100 after spending 2 minutes or so. I said no 'then I do not want to repair." Extra 100 dollar was not acceptable to me. AHS charged my credit card on file for $75.00 without my knowledge. Called twice to AHS. No help. I can get same repair done probably in $100.00 without AHS service contract. I am really disappointed with dealing of AHS.

Have usually had a good experience with American Home Shield but definitely not this time. Septic system has been clogged/backed up since Saturday. Can not flush toilets or take showers. Have been waiting for AHS to find a company to help us since Tuesday. It’s been 3 days and have had no help. Horrible service, would definitely not recommend.

I have had AHS in the past and I have had a very good experience. However recently after having renewed my coverage I am very disappointed with the service, especially when calling to request service. Whenever I called I was put on hold for longer than 45 minutes. This is unacceptable! When I made my request (freezer was leaking) it was on a Sunday... I was told the earliest will be on Tuesday between 8-12 noon. Well Tuesday by noon no one showed up. I called AHS and was told that the service call was for a week from Tuesday between 8-5pm. Again, unacceptable. I told them I need someone out immediately. They sent another contractor, they came out, figured out the problem and now waiting on parts.

My God, where do I start? Well first of all, if you ever call in, expect to be on hold for 30 minutes minimum and may last over an hour. My biggest issue with this so called highly rated company (self-congratulatory lies), is that their customer service reps NEVER do what they say they will do. I had a plumbing issue where I needed to have the same plumber come out for the same problem within a week of the initial visit. I was tired of waiting on hold forever, so I decided to create another service request online. Gigantic mistake! I was told that would create a new work order and a new service fee. I quickly realized this and called back to correct the situation.

This company will send cut rate contractors to damage your house and then charge you for the privilege! Caveat emptor, any insurance scam like this should be illegal but in this day and age it is up to the consumer to smell a rat like AHS and avoid it. My wife and I bought a house in January and were forced to buy a home warranty (NC state law) so we went along with it. Then we found a rusted out pipe under our sink was leaking so I called American Home Shield to try to get it fixed.

I recently signed up for American Home Shield (AHS) as a precautionary for my home that house my family and I. I called and spoke with "Jerry" who assured me that my family's property would be protected and I would have no stress in making any repairs or any account adjustments. He said all I would have to do is call customer service line or wait my 30 days waiting period to initiate a claim online and then we would have 30 additional days from that "activation date to cancel and receive a full refund.

Yes, my claim with American Home Shield has been resolved outside of ConsumerAffairs. A representative from the company called me yesterday. The insurance claim has been resolved and all personnel I had dealings with at American Home Shield were pleasant. The representative has assured me that the company is working to rectify the extremely long telephone wait times in the call center and the inability of consumers to get in touch with the company for services. Should the issue at the call center be cleared up, I would provide a new star rating of 4.

American Home Shield is a complete waste of money. The definition of insurance is to transfer risk. When purchasing our home a little less than a year ago, we bought insurance to transfer this risk of potential problems including plumbing. After discovering a leak in the upstairs bathroom, we paid the $75 deductible for the contracted plumber to fix. The plumber cut a hole in our Sheetrock and looked at the problem. The trap is an older trap and apparently not up to current code. American Home Shield denied the claim as to repair the problem is "bringing the home to code" which is not covered in the legal ease of the contract.

I do not know what company your southern US customers are referring to, but AHS out here in Arizona sucks. It is not the repair companies and individuals who come to do the service. They are generally very polite and competent. It is the AHS headquarters system from getting something scheduled to getting it approved for repair to getting it repaired and/or getting reimbursed.

The air conditioning wasn't cooling so I called American Home Shield and they dispatched a person out for me. The contractor was nice enough and saw the problem. But I had to contact them a couple of times because they were gonna order the part and get back to me and it was a few days more than the days that he had mentioned. So when I called, it wasn't a problem and they immediately said that the order didn't come in, but they were able to get back in time and I've been happy with the experience.

I had a plumbing and bathtub faucet issue and American Home Shield has been prompt and professional in fixing the issues. I called and spoke to a representative who set up the claim and appointment. He walked me through the process and made it easy. He knew what I was talking about, gave me a bunch of details, and got my claim to the right contractor. Within two minutes after I hung up with him, I got a verification of a plumber coming. Then within three hours, the company called and set up an appointment. The contractor was right on time, very pleasant and easy to deal with. They did their job and left, and everything was perfect. If I'll buy a house, I’ll be using AHS. It's worth it.

The biggest issue we've had was that we have a unique heating and cooling system that took three weeks to resolve but I still don’t think it's done because the cooling portion was not cooling. If it gets warm outside, 85 to 95 degrees, the unit comes on and it runs all day long and it doesn’t seem like it's operating correctly.

We've been with American Home Shield for about 15 years now and with my recent experience with them, I've been very dissatisfied. It started in June with our air conditioner. On June the 2nd, we called out A-1 Air Conditioning out in Heber Springs. They came out, cleaned the unit and said it needed Freon. I paid for the Freon and the service fee. Two weeks later, it quit working. The blade quit turning outside and it was 90 degrees. I have lupus and a heart problem and my husband has Alzheimer’s so I explained everything to AHS and they said they would put it on as an emergency. That was about 3:00 in the afternoon and we stayed here because it's hard to get my husband moved around, but I never heard from AHS or the company. At 7:00, I called AHS back and they said that somebody would be out the next day. It was already 8:00 so we stayed in the house.

My garbage disposal broke and needed to be replaced. It was easy to submit a claim to American Home Shield. I did it online and their website was user friendly. They're effective and professional. The techs they sent were also professional and good. They came in, got the job done and the performance of the garbage disposal was awesome after the repair. It's a pretty straightforward gig and I’ve been an AHS customer for a long time so I know the drill.

Our air conditioner wasn't working very well so we called American Home Shield and their claims rep was very helpful. It was the day that we qualified to file a claim and the gentleman that took the call went in details and made sure that we were taken cared of. It took about 12 hours or so for the contractor to call me and then set up an appointment. Unfortunately, it was really hot and it took a couple of days for them to be able to come out and look at the problem.

My refrigerator stops being cold along with the freezer, and working with American Home Shield was fine. They were very good. It was working with Miller Appliance that was horrible, and I would never recommend them to anyone. They have 48 hours from when you submit your claim to come out to your house. It was all weekend. I submitted it on a Thursday and they came on a Tuesday of the next week. I have two young kids and I was without a refrigerator and freezer for six days before anyone looked at it. And then, they looked at it and told my uncle who was there with my kids that day, that they knew what it was, and that the part would take four to five days to come in, but it'll be two and a half weeks before I could get the part installed.

I had two leaky faucets and I submitted the claim with AHS. The rep I talked with was very understanding and the process was very straightforward. The technician fixed the leaks and I couldn't ask for a better technician. I’m glad I have AHS. It's very convenient and I'd recommend them.

I haven't had any problem at all with American Home Shield. It's always very good. The problems we've had have not been with the contractors but with repairs. We have an older house where the main issue is plumbing, and a lot of times it's been the same contractor. They've been wonderful and great. Since the repairs, I'm very happy with the performance and I'm glad we have it. They have been professional and very thorough. We've had nothing but an excellent experience.

I filed a claim with American Home Shield for the AC at my rental property. I did it over the phone and it was good. The reps took care of it within the first call, and that's what makes a difference. The problem was fixed by the contractors the first time and we haven't had any complaints since then.

I was very displeased with the customer service (cumulative hours spent on hold) and the payout AHS decided was appropriate when my air conditioner broke. They only allowed $501 for a compressor replacement and I asked for "cash out" so I could replace the unit since it was 20 years old. Even the repairman said it would be considerably over $501 for the compressor replacement. AHS said it was because they got a discount.

Our home air-conditioning went out this past Thursday afternoon. I called AHS and reported the outage. AHS contacted the local vendor that would do the repair and gave them 24 hours to respond to our call. Caroline at AHS explain to me that they had 24 hours of work week business days and that is why they had not contacted me to schedule an appointment. I explained to Carolyn that we are in a part of the country that is in the throes of a heat wave with temperatures at 97, 98 and 100 degrees. I also explained to Caroline that I'm disabled and the heat is physically making me ill. She then did something that I did not expect, she told me that that is a special circumstance in that the situation would qualify for an expedited service call.

Our washing machine broke down at the beginning of July, so we made claim thru AHS. They sent out a sears technician as it's a Whirlpool washing machine. The tech spent about 45 minutes troubleshooting the machine and said that the parts failing on the machine were too major/expensive to replace and he recommended full replacement. He called into AHS giving them full detail of the issue and told us they should be in contact with us in the next day or two regarding the replacement process. This was on a Friday, so I figured maybe Tuesday. So, hearing nothing from them, I called and they said, "Oh, no - your machine is only 4 -1/2 years old, it needs to be fixed - we will contact Sears again and get back to you." This went on for four more days, they kept saying they'll get back to me with no response.

Our water heater broke. AHS sent us a service company that never treated us like a customer and then tried to gouge us in $570 of additional costs. AHS offered no assistance in arbitrating the situation, but they would provide 100% coverage on the tank. I denied service to their assigned rep, and got cash replacement cost covering only 57% of a standard tank replacement. WHY have I been paying AHS money, who forces me to use their service reps, and then if you try to resolve it through your own contracted licensed service provider, then I only get 57% coverage. NEVER AGAIN, cancelled! Now the question is WHY would you pay them money? Set the money aside and use service providers you trust.

My refrigerator was draining, it was freezing at the bottom and water was dripping on my floor. I called AHS and submitted a claim for that which was easy. The rep I talked to was very professional, explained all the procedures that I was going to take for this and who the contact person was. Then the contractor who came out was very knowledgeable and gave me some tips on things to do as preventive measures. The refrigerator is doing great since the repair and I wish I had AHS to call a long time ago.

In my 51 years of life, I've never gone on a public forum to negatively comment on a business. But frankly, my recent experience with American Home Shield has shown me just how customer service is no longer a priority and how the best insurance policy is one that involves putting cash in a mason jar and burying it in your back yard. I'm only giving American Home Shield one star because I cannot give them anything less. After paying them every month for 10 years, AHS is refusing to pay for a/c repairs (and replacement) because their preferred technician failed to properly diagnose and repair the issue not once but twice. After the third breakdown, AHS was contacted, and AHS promised an expedited visit by another of their vendors because of health issues that were complicated by the July heat.

Hold times of 30 minutes to over an hour. We have been trying to get our washer and dryer repaired for almost 6 weeks. AHS sent Lafayette Services out 6 weeks ago. We were told parts had to be ordered for both machines. Lafayette came back 2 weeks later and said they fixed the washer but had to reorder the dryer part because it came in damaged. The washer still did not work. We have called AHS 11 times in the past 3 weeks only to be left on hold for 30 minutes to over an hour. They keep saying that they are trying to reach Lafayette. They also told me that no part had been ordered for the dryer. I have asked for another repair company and for a supervisor to call me and neither has happened. There is a class action suit being started against this company.

Emergency plumbing - not available on Most Expensive Plan. Bought a home with the highest coverage. Tried to use the online request for service but it did not register my contract number, so I called the 1-800 service number, which I believe is manned by a India call center from the broken English of the Customer Service Representative. I should have selected Spanish. The conversation may have turned out differently.

I've got an outstanding claim with American Home Shield which will be handled next week. I had a very nice interaction with the lady representative that I talked to and she set me up with a contractor. But what aggravated me was that she went ahead and took the deductible out the same day when it should have been 48 hours after the job was completed. I don’t like to pay for something I don’t have yet.

I called American Home Shield, made an appointment and asked them if they could come out and look at the air conditioning as the unit wasn't working. The contractor looked at the premise, went outside and looked at the unit. Then he cleaned the unit, got it going and left. But I had to pay money on top of the warranty fees and I don't know why. They charged me $70. But the ac works great now.

Our air conditioner stopped working and so we submitted a claim over the phone to American Home Shield. However, the companies that they contract with were overloaded. And so, it took several days to get someone out, which was frustrating because it was really hot. But, once their contractor came out, they fixed my unit. Since the repair, the performance of my air conditioner has been great.

I call American Home Shield to submit my claims and it has been good and easy to do. When you call, they ask you what type of problem you're having. I recently had a problem with my AC and I explained what was wrong. They said that I will receive a text, and they scheduled a visit with the AC company. The AC guys were good people. They came out and took care of it. However, they had to come back on the last one, which made it the third time they've worked on my unit. They fixed it and then it's not working. I guess one of the defrosters was ticking. They fixed that instead and it's working fine ever since. I've recommended American Home Shield to three of my friends and they all signed up with them.

My air conditioner wasn't cooling and the fan wouldn’t cycle on auto. That's my most recent claim with American Home Shield. I called and submitted the claim and I immediately got a date set for the contractor to come out. They came on the date and they were able to fix the problem. They gave me a lot of training. They were telling me how to keep the problem from re-occurring. I had a good experience with this particular person that came out.

I had a sewage problem. We had some leaking going off in the plumbing in the house. American Home Shield was easy to deal with. I just called them, they sent somebody out, and that was it. The representative I spoke with was very helpful, but the contractor was horrible. They charged for one thing then again for another.

American Home Shield was easy to work with. The service tech from Myer's Electric who came to the house was cordial, polite, personable, and did a great job. I wasn't able to be on site but my wife kept me informed. The tech got me on the telephone and explained what he was going to do before he did it. We're happy and we hope the unit holds up. The tech said it was low on Freon so we're going to keep an eye on it. He ran a test for possible leakage and right now the unit is okay. But he was still concerned that there may be a leakage somewhere that's causing it to run low on Freon.

I've been with American Home Shield for quite some time. A couple of years back, I had a negative experience, but I didn't cancel my membership. It’s fine. Sometimes, they say they don’t cover the work but I haven't had that experience in seven years. I submitted a claim over the phone recently and I had a positive interaction with the claims representative who was customer service oriented. It was for my dishwasher that wasn’t draining, a stove that the ignition went out and a garbage disposal. All of them were repaired satisfactorily. It was completed and the repair was timely. The contractor was professional, positive and friendly. Most important, they went out and did the work. My experience has been good.

My recent claim was a water leak at my pressure regulator. I know American Home Shield is a busy place and when I call, I get put on hold. I might be on hold for a while but that's no big deal. I was able to do it on the phone and went to the automatic prompts which were okay. They did email me when they got a company that would come out to my house. It didn’t take a long time for them to get out. It took only a couple of days and they did the work. Before I also had a claim where my air conditioning unit went out, they came out the next day and took care of it.

I have been with them 8 years! Very few claims and always paid $75 service fee, sometimes twice to get the same problem fixed. I can say that based on the value provided this is a waste of money. The service is below average. I got fed up and called them to cancel the contract today. They wanted to charge me a cancellation fee even though my contract is year to year with automatic renewal. I'd say they getting too big they no longer care about customer services! The lady who took my call was very un-professional and rude. I'm glad I'm out with them. Not a way to grow business. A 2 star rating is still very generous to them!

My kitchen sink backed up and I had to have American Home Shield out to clear the drain. It was easy submitting a claim and I did it online. I filled out the questions then they sent me an email telling me my service call has been booked. The contractor was great, called us before he came out and showed up right on time. He did the job faster than I expected and the sink works better now. I have American Home Shield for 10 years and I love them. They have always come out when I called them and never had any issues. One time, my air conditioner went out and it was so hot. I wanted to get somebody to come out faster and American Home Shield said that if I can find somebody who’s not a contractor with them, they’d still cover the repair. They're reliable and worth the monthly premium, especially if you have an older home.

It was really easy to submit a claim for my AC unit with American Home Shield. I had a 10-minute phone call with their rep, and they sent me an email for confirmation on who was gonna come out. Then the contractors were out here looking at the unit and within three days, it was back up and running. I was not in town when the contractors came, but I had a family member over here and they thought it was really easy to deal with. They explained the problem, what they were doing and fixed it and headed out. We've been having almost 100-degree heat and the AC unit is working great since the repair. It was a simple fix and was really cheap.

We had an air conditioner fail and the person AHS sent was very good. They put the coolant in but it failed again after that. So they replaced the unit and everything's working fine since then. Overall, it's pretty good and I'd recommend AHS.

I had a plumbing issue and I submitted a claim to American Home Shield. Their claims process was easy, I just went online and did it. Their contractor got out there and looked at the issue and said that it wasn't covered. So far, everything that I’ve called AHS for hasn't been covered. And every time their contractors come out, they want me to give them more money because they tend to say, “Well, you know this really doesn’t cover my expenses.” So far, my experience with AHS has been consistent. They haven’t been able to fix the issue, it’s not covered, and “What they’re paying me is hardly covering me coming out here so if you could pay me a little more, that would be great.” So, I’m disappointed with them.

We had a blower motor go out on the upstairs air-conditioning unit. The first gentleman who was probably new, came and we added some coolant, but it didn't fix it. Usually, the first step is to know that it wasn't the coolant. Anyway, we had to pay for the coolant because that's standard procedure. We called back again and very quickly, they rescheduled and sent another individual out. He was a very professional young man. He came, walked in with his backpack with his tools, had the part with him, fixed it, and was in and out of here in 45 minutes. We were very pleased with the performance this time as it’s worked perfectly. After all, we've been with AHS for 11 years. That says it all.

My son-in-law had started to take my toilet apart and he got to a part that he couldn’t figure out what to do. So I called American Home Shield and explained to them what happened and they said that they would get a hold of a tech right away. The rep that I spoke to was very friendly and knew exactly what to tell the tech that I needed. She was very informative and nice. So they sent a tech out and he fixed it in three minutes. A to Z Plumbing had been my godsend, and I have recommended AHS to friends.

My most recent claim with American Home Shield was for my GE microwave. Calling them up for a claim was not a problem. However, the people they sent out were. The first contractor broke a part of my microwave and checked it back thinking I wouldn’t notice. It completely fell off the second I opened my microwave and they didn't want to fix it. AHS then sent out another guy who was very nice and did what he could but he didn’t want to fix the unit either. Now I’m back to the first company and they still don't want to fix my unit. They’re affordable but they should choose better companies that they contract with. It’s been about three months and it's still an ongoing issue.

I had a recent claim with American Home Shield for my air conditioning unit. When their first service provider came out, the guy was able to get the unit started and it was working fine. And then, it stopped working again and they realized there may have been a short in some parts between the unit communicating with the thermostat.

If I could give them a minus I would!!! They are a total scam! Huge mistake in buying their warranty, before you buy do your research. Deductible $100 and they barely cover anything. Also they have the WORST customer service ever!! I had to call 3 times with hold time >30 minutes to cancel my contract with them. When someone finally got on the phone, I told them I wanted to cancel, they told me I had to speak to Retention department first and then hung up on me!!! Then when I spoke to Ron in retention (another long hold of 20 minutes), he said there will be an admin fee to cancel! What??? And then they could not email me confirmation that I had cancelled for several more weeks! What??? Beware of this company!

AHS called out to LA Appliances to fix my refrigerator. They came out. Looked at it. Ordered a part then 2 weeks later came installed the part stating that it will be fixed. 2 hours later still the refrigerator was not cold not fixed. Call them let them know another week before attack could come. Then the day that the tech was supposed to arrive he called in sick so there's no other Tech that can come until Friday. Ask if we have anyone else that they can come they stated no he's the only one.

Contacted American Home Shield regarding hot water tank and was told my cost would by their contractor $650 plus the $75 trip fee and I opted out for the cash payment and they said that was $377! The cost by contractor was considered modifications... You can't find a 40 gallon tank for $377 let alone the labor cost! When you call for anything other than renew contract expect to be on hold for at the very least 45 minutes!

Policies obviously are catering to their contractors more than the consumer. By having a refrigerator break on a Saturday, the contractors and AHS continuously barrage anyone requesting service faster that they have 48 business hours. Now, I am down at LEAST 5 days with no refrigerator. My 81 yr old Mom relies upon refrigeration for her medicine and now, we are purchasing Igloo coolers and going back and forth for ice. Thanks for nothing but policy statements, AHS.

I had a A/C with problems at our condo in Austin, TX. This company set up my service with a company in Garland, TX (far north TX) and in turn my unit could not be looked at for two days. It broke down on the 4th of July. They called me and said that I could call my own company and then call Home Shield and get a service number. After three tries, they all said that they would not do business with American Home Shield. The 4th one said OK but deal with me only. I sent American Home Shield the bill and they refuse to pay it, $379.95, but I'm suppose to pay the first $100.00 anyhow which is the agreed amount. As I told them, they can bet I wont renew my contract come 8/30/17 and I would not advise anyone else to deal with them. Plus they only pay $10.00 a pound on Freon replacements.

Emailed AHS at 7 am last Saturday (today is Monday) to schedule a technician to see why air conditioner is not cooling. Was texted and emailed from AHS that the company has 24 BUSINESS HOURS to call me to schedule an appointment. Okay AHS you are giving that company until Wednesday to call me back when my a/c has been out since the early morning hours of last Saturday? Today is Monday and I haven't heard a peep from anyone. Are you kidding me? People are suppose to be without air conditioning in the heat of the summer for more than 5 days just to get an appointment scheduled? Then another day or two to get it fixed? All the a/c people I have ever known and use work on the weekends. Why don't the companies you contract to also?

I would like to thank Maria ** from American Home Shield for working with me to resolve the issue with my HVAC system. She was very professional, understanding, and helpful. Also, I was satisfied with the resolution that was provided by AHS. Thank you.

We have submitted 3 service requests to have our oven repaired with no response. We called the assigned contractor who said they had no record of our request. I called AHS, waited on hold for 30 minutes and no one ever picked up. Emailed AHS and have received no response. Our oven has been broken since May.

I filed a claim with American Home Shield for an air conditioning and I waited on hold for 45 minutes or more. The person was not knowledgeable and they didn't show up when they were supposed to. Also there's always a dispute like, "We're not going to pay for this. We're not going to pay for that." We had three different contractors and we got different opinions. Then finally we got somebody who fixed it. The repair done is okay for the time being but it doesn't last very long. American Home has really gone down on their customer service. Their people are polite but not knowledgeable and have no ethics or ability to change the outcome. Also they don't have enough people servicing the line to provide excellent customer service.

American Home Shield is a wonderful company to deal with. We've had them for several years and I have been very happy with them that's why I continue to use them. The last claim that we had with them was a replacement of the waste pipe on the bathroom. It was about a year ago, somebody came by and evaluated it. They hired somebody, did it promptly and they did a good job. Their representative works very well and knows exactly what to do. The contractor was a good guy. I enjoyed having him at the house and he did a good job. The bathroom waste pipe now works fine.

We were having issues with the opening and closing of our garage door opener. The service provider came out to check it and told us that he could do something to it but it wasn't going to repair it. It would only be a temporary fix. The next day, it was broken again so, we contacted American Home Shield. The contractor said that one of the supports wasn't the correct support on the garage door so it wasn't going to hold the door and it won't continue to go up and down. He didn't explain a lot in detail, and the interaction was very short, quick and not very customer-friendly.

The reps I spoke with at American Home Shield were courteous, everyone was polite and the contractor they sent (Crites) were wonderful. I have nothing but good things to say about them. They were prompt, courteous and showed up exactly on time, if not early. Six months ago, our washing machine was not working. I called in a claim with American Home Shield and Crites came out and they determined we needed a new motor. AHS paid for that and sent a new motor. But then, we started having the exact same problem a little time later, plus there was a leak on the floor next to the machine. So then, Crites came out again and they said it was the motor and the motor parts and they again covered that.

I had American Home Shield come and fix my washing machine. I filed the claim over the phone and the representative I spoke with was really nice and very helpful. It was really a smooth process. The contractor guy they sent was amazing. They had to come and check out another one in our apartment and it was the same person and he remembered me. He was very nice, quick, and he did a great job. He fixed the washing machine as we were selling the house and it worked perfectly right after it was done. Then we sold the house and I haven't heard any complaints from the people who bought it so it's good. I'm really satisfied with them and happy with the whole thing.

I have mixed feelings about AHS. I recently submitted a claim online for a problem with my ceiling fan and it's repaired to my satisfaction. I knew the contractor they sent out fairly well. He's been here before and he's great. But I've had several incidents where the appliance should have been replaced and AHS tried to fix it instead. Then the problem reoccurred and it's still not replaced.

I've been having mediocre experiences with American Home Shield. I've had some successful claims with them. They've come out and fixed and replaced my garbage disposal. They've also been out to fix my washing machine, they had to replace some parts in it and it's working. But my problem with them is with my air conditioning. They had to come out and change something every summer and it has been going on for six years. They supposedly fix it but something else happens the following year. They don't replace it while it really needs to be replaced.

We recently had a water heater fail and my wife called it in to American Home Shield. The contractor they sent out was prompt and professional. They got it taken care of and we're happy with it. The water heater is brand new and running well.

I called AHS for service for my AC unit on. They sent the tech to my home. The tech spent more time telling me how he can do the job on the side and want me to give him more cash than the repair was going to cost me. He also took my parts and left my unit very unsafe. He took the cover of the outside unit therefore it left the edges expose, also the compressor and the r22 coolant and coils all open and expose. I do not know what danger this could be for me in the future. I inform AHS about this the very first business day. They act like it was common to do that. I dont thinks it’s common and if it is then why didnt the repair tech come prepare with a cover to protect unit until work was done. Also my unit coil was torn from the fan blade when the unit broke.

They finally called to remedy my issue. They offered $500 credit towards buying the new appliance. I would be out $240, but I'd have a new unit. An hour later I received another call stating they would be paying for only $330 towards the replacement. Often times the right hand doesn't know what the left is doing. I'm glad at the outcome, but I not satisfied with the near 4 week time frame.

I have never had an issue with American Home Shield. Today in fact my A/C broke at 2 am CST on Sunday morning and I called AHS at 8:30 am. On the same day had them expedite due to the fact I have a 14 month old toddler... By 10:30 am the technician was there, fixed the capacitor and by 11:00 am at the latest he was done. I love AHS on how they take care of my family. I will be recommending them to all my friends and family that own a home.

I did not have confidence in the service provider American Home Shield had assess the plumbing issue at my home. I had 2 other service provider assess the issue and give me their estimates, the AHS provider prices were higher, the recommended scope of work was excessive and on the estimate the AHS provider was going to charge me for items that should be included in the price. After getting approval from AHS I had the work done by an outside provider. I submitted all the necessary paperwork in order to be reimbursed by AHS.

We received the home warranty when we purchased this home in Spruce Pine NC April of this year. Turned the HVAC on July 24th. The next day went in the room where the system is and saw the unit was leaking from underneath pretty bad. Called American Home Shield. The wait time was approximately 48 minutes. This was on a Friday. We received a text from Pyatt Heating and Air a HVAC company located in Marion NC approximately 25 miles away said we would hear from them within 24 hours. By Monday we never heard from them.

A year ago, I had a company sent by AHS that worked on my washing machine. I wasn't satisfied with them at all and I informed AHS concerning the matter. Conversely, I had a very good experience recently with the technician sent by American Home Shield who came out and worked on my refrigerator. He resolved my problem and he was very knowledgeable. He did good work and was personable as well. For, any incident that occurs here, I've gotten service from AHS.

I called American Home Shield to submit a couple of claims when I first got the house and it was good. I felt that majority of the contractors that came out were more for the customer but I had some that were trying to upsell all kinds of stuff. All but one of the repair is good. I keep having issues with my washer and I haven't contacted them again as that would cost me another $75. Overall, American Home Shield was good for the most part and I would definitely recommend them.

All we do to submit a claim is call and tell American Home Shield what the problem is, then they send everything else through text. The last claim we had was when we had problems with our septic. It was coming out through our shower in our downstairs bathroom and it was pretty nasty. This was the third or fourth time that it's happened and the same company comes out to fix it. They sent out First Home Quality Homes and they're great. The guy who comes and fixes it has become a really good friend of ours and even built a barn for us, so we like that it's him who comes out. One time they sent somebody else out who said they can't repair and then, First Home came out and the repairs have been good.

I filed a claim with American Home Shield for my refrigerator and my washer, which I submitted over the phone, and their claims representative was very helpful. AHS did everything that they can to make sure that we get an appointment and let me know if they’re on their way. The contractor that they sent out was very knowledgeable, polite and did what he has to do. So far, the performance of the appliances was great since the repair, and they're working normally now.

I’ve only used American Home Shield once but so far I’m satisfied. My hot water heater stopped working one day. It would go in and out from the hot water perspective. I thought maybe it was just a fluke and then after that we couldn’t take it anymore. Submitting a claim with AHS was a long process since I had to give away 45 minutes of my day to submit a claim but the rep was excellent and she was really nice. She handled the situation. And the contractor was good but I wish they would have done a validation on the overall work because I had to call back and they were out on vacation. I had to call American Home Shield and they had to send somebody else out to take a look at it. Other than that it was a good experience. It's much more efficient now that I can take showers in my own home and I don't have to go to the clubhouse.

My hot tub leaked a little bit and one side of the blowers wasn’t working. I filed a claim with AHS online and it's easy to do. The technician came and told me that they would have to get into the machine or take the panel off but that kind of work wasn't covered so they didn't do anything. I was surprisingly disappointed that the things I thought were covered were not covered and that’s $75 for them to come out regardless.

The last claim that I had with American Home Shield, I basically told them that I did not want to deal with it anymore. They kept on sending the person that I did not like, and he basically did not do the service when he came. He went out back to the car and wrote the same thing that he last wrote on the previous time that he came. Then when he came in, he didn't do anything. He just stood in my living room and never even went to the kitchen. That guy had been servicing my house at the time, but he had probably been in a bad mood these last two incidents.

I had an AC issue and American Home Shield has been good in sending technicians out. They sent out the people that they said they were going to send out. As far as the technicians' quality and being qualified go, they have been very good about that. My only issue with AHS is trying to contact them and talking to an actual person when an issue is not as simple as just going online and typing something. I've had an AC technician come out twice for the same problem and I wanted the same technician to come out since he was familiar with my unit. I tried to call just when I had it scheduled so they can put it into their notes to have the same guy come out.

We have been with AHS for many years. Recently we had our central air conditioner go out and it was a nightmare dealing with them. When calling them, which I had to do several times to try to get someone to come out and fix it, I was on hold for over an hour each time I called; one time it took over ninety minutes before I got a representative. I was told it would be taken care of within a week.

We had a technician come out to complete service on our garage from Tuff Garage Doors. The technician/owners name is Hamilton **. Mr. ** confirmed to us that the $75 service fee WAS included as part of the total $150 repair on site. AHS ends up charging us for the $75 service fee. My wife and I called in to the tune of 1+ hour hold times several times, and AHS verified with Mr. ** by phone again that, in fact, the $75 service fee was included in the total repair cost. AHS then claims that the "$75 will not post to our credit card" and "if it does they will promptly reverse it". Both of these claims were false. AHS fully charged our card for the $75, and it was never reversed.

American Home Shield is a good thing to have. It definitely helped me out. My most recent claim with them was about two weeks ago. It was for the water heater. The drain valve is on the bottom of it and it was leaking constantly. I noticed that was on a Saturday. I called in and finally got through to the sales representative some time around 3:00 in the morning of Sunday. The rep sounded like he was pretty tired. But other than that, the call went pretty smoothly. They had somebody out on Tuesday and the water heater was constantly dripping and getting all over my basement down where the laundry room is at.

I had a very good experience with American Home Shield including submitting a claim with them. Their people helped me a lot when I called in. All was fine as well with the contractors when they came out to my home. But there was a time when I called for my air conditioner, the first people AHS sent out were not helpful. AHS then sent another company who fixed my air conditioner and everything was 100% okay.

I made a claim with American Home Shield to fix some leaky faucets. Submitting a claim to them was not a problem. I have tried using their website to submit a claim and it was okay though I prefer calling them. The contractor that AHS sent came and asked me what the problem was and where I was having the issue. I informed them and they started to repair it. The guys showed up on time and cleaned up after themselves. After their work there is no leak anymore. I'd like them to lower their monthly fee, though.

The air conditioner was leaking water all over my ceiling. I placed my claim with American Home Shield online and it was perfect. I got an electronic feedback afterwards that a technician would be arriving. It was the middle of summer so having my air conditioner repaired restored my home. We wouldn’t have been able to stay there otherwise. The coverage with AHS worked exactly as it said in the brochure.

My AC has been worked on every year for the last three or four years. They were sending out Gilley's AC repair and they would say that it needed Freon. They would fill it out with Freon and American Home Shield only pays so much and so they charged me $277 for it. Also, it's hard to get to an individual representative from them. I always get that automated system. When I get to an individual representative, I keep telling them that Gilley's has been robbing me and them of their money every year, but they told me they had to send the first person that they get in in contact with.

My air conditioning unit was freezing up. I called American Home Shield and it's easy submitting the claim. They got the information up and they took care of it. The rep was excellent and the process went smoothly. The next day, Mike, the technician, was out and diagnosed the problem in a matter of minutes. He had to order the fan and pick it up, but he fixed it that day. He was great and very friendly, too. It's been hot in Arkansas the last few years and my air conditioning unit has been excellent since the repair. Everything AHS advertises on their website is true. They were courteous, on time, quick to respond and professional. They were awesome and I'd recommend them.

The most recent claim I had with AHS was a garbage disposal that was leaking and submitting a claim was quick, easy and painless. Their representative was fantastic as always and within 24 hours, I had contact from the subcontractor who was going to do the work for me and we had it scheduled. The contractor knew what he was doing. He was in and out in 20 minutes. Everyone was super-fast and easy to deal with. It was fabulous.

I’m having the biggest issues with American Home Shield and repairs. I have an AC issue with my central air and it is now over a month and a half, seven business later, enclosed incompetence all the way around, lousy customer service from American Home Shield, pathetic contractors. We managed to diagnose the issue on Google.

Thank you so much for helping resolve this issue.

If you are looking for a home warranty plan, DO NOT use American Home Shield. Why... I have been a loyal customer for over 20 years. In the last two years I have become very dissatisfied with AHS's customer service. Wait times to talk to a representative range from 45 minutes to an hour, service contractors are incompetent, and they lack the interest in supporting a loyal customer base. Below are my most recent experiences.

I had a terrible experience recently where my AC went out in the middle of the summer in Louisiana. It was out for 5 days. No thanks to AHS and their contractors before I did what I should have done originally and just called my local AC company and had it fixed within two hours. Now AHS is still charging me for a service fee for a service that was never provided. This has quite literally been the worst experience I have ever had with a business. I am shocked that they haven't been investigated for some form of misconduct. I will forever dissuade every person I come in contact with from getting a home warranty through AHS.

I submitted a work order because my Microwave quit working. The online tool said I would be contacted by a contractor within 24 business hours. No contact was made with a contractor during that 24 working hours (3 Days). I called AHS to follow up on the status of my request. It took me a day and a half and a total of 2.5 hours on the phone to talk to someone. During that time I was hung up on. When you call the customer service line your minimum wait is 30 minutes or more. I tried several times before I could stay on the phone for over an hour to talk to someone. The customer service person said she would have to refer this case to their Contractor Relations Dept. because the contractor assigned to my work order was not responding. We are now on day 5 and no response from anyone. Might have to cancel my contract and go with someone else.

My toilet recently began malfunctioning and I reached out to AHS. Their email stated someone would reach out to me within 24 hours. Well it was on a Saturday night. So, I expected someone to get in touch with me by Monday morning. No one contacted me until Monday evening. The agent told me the name of the company that would be reaching out to me. They called the next day which was Tuesday and said no one would be out to fix our toilet until Friday evening. I said no way. That was too long for 3 children and 2 adults to not have a functioning toilet. I contacted my own plumbing company and they came out the same day to fix the toilet. I then tried to call AHS and waited on hold for over 1 hour for 2 days in a row.

I have spent over 1 hour each time I phone into American Home Shield to discuss my contract refrigerator repair. I also spent over hour to speak with a supervisor. Never spoke to a supervisor phone disconnected. When I finally called back for the third time the customer service representative stated the provider they contracted to do the repair didn't call in their report. I tried to explain to the representative the company told me they did call in and explain they couldn't fix the problem. The representative from American Home Shield stated, "Mam you can believe what you want. I don't see anything in my notes."