American Home Shield Reviews

I am tired of waiting hours for Customer Service and then because I am not in a metropolitan area, have to wait days or weeks for them to find someone (usually I have to find someone) to do the work. Then I have to pay myself and wait again for refunds of my expenses. One time they shorted me $400.00 for refund and I had to call 4 different times to finally get someone who GOT IT and made certain my money was refunded. The waits are ridiculous, the deductibles are higher than ever and the service is the WORST. I have been tempted to change for years now... But after 25 years you hate to switch. I finally went with Choice and am very happy with that Company. Lower deductibles, faster Customer Service, What's not to like?

What should have been a routine service call turned into a week of dealing with incompetent service, apathetic and hostile employees, and frankly, business practices that can only be described as unethical. Over the course of two weeks after we made the claim with American Home Shield, the following occurred: We were left without hot water for 6 days, unable to bathe or do laundry. We took time off from work on four separate occasions to accommodate the installer. We're denied the option to get a second opinion, leaving us no choice but to pay the exorbitant out-of-pocket fees quoted by the vendor that we were forced to use.

Daryl ** Consumer Affairs Dept. of American Home Shield became aware of a situation caused by contractor from LEWS Appliance and after my trying to get the appliance repair person to respond for 3 weeks and rectify the issues he caused Mr. ** made things right in just 20 minutes. His professionalism, compassion, integrity and a true understanding of the issue were remarkable. I would recommend AHS for all they did to resolve an issue not of their making. Especially AHS should be extremely proud to have Mr. ** on their team working for the company and the customer in an exceptionally dedicated manner.

Our recent claim with American Home Shield for the AC was done online and was easy. They were friendly and accommodating. The technician was excellent. He provided great customer, was very helpful and went beyond. He said the vent was not properly opened up all the way so the space was getting a lot more air. It’s cooler now. We just had to adjust the vent. The experience was overall excellent.

This is our first year with American Home Shield. They had a good review and the technician was absolutely experienced. The other company that we had excused everything wrong with the installation. They denied the case directly and we had a big fight with them. We did an inspection before moving to our house last year and everything was fine. The people before us used American Home Shield and they always fix the other house clean and nice. But when you have kids who shower and play in the bathtub every day, the use of the water is four times than what they used and that's when you see the problems.

I had American Home Shield for years when I lived in Milpitas. When I moved to Gilroy, part of the purchase was a year's service with another company. When that expired, I went back to American Home Shield. I like it that American Home Shield lets me choose my 10 appliances. Plus, they're thorough. They respond to the need and are very efficient. I know exactly who is coming when and all of that. I had a plumber come out because there was no water pressure in my kitchen faucet. He was able fix it. He was great and was on time. He did everything for me very quickly, smoothly, and I had no problems since. Another guy came out for the garbage disposal and he was good, too. The reps at American Home Shield are fairly quick ad I've been happy with the experience.

We were having issues with our refrigerator's ice maker and water dispenser so I went online and requested a claim to American Home Shield. The contractor showed up on time and was very courteous. On simple appliances, it's been very easy and good with AHS. However, when we had a pool heater issue, the contractor couldn't get out in time to fix it before we were having a party. They said that they've had too many people calling with heater issues and they couldn't come until the following Tuesday. We called on a Monday and I told them we were having a party for my son's birthday on that Saturday. So we had to get another contractor to do it. I have yet to submit that claim and they're saying they won't cover it because I didn't go through them. I'm not happy about that but I'm going to try and see.

The AC was leaking and the tenants never called me. The pipe was clogged but they probably could have prevented it and I had to get my ceiling fixed after that because it’s frail. American Home Shield's customer service is not really good at all. They need to hire more people because it’s such a large company that you’d be holding on the phone all day long, and if you hang up, you lose your place in line. I don’t like that part of it and I found that it’s best to go online when submitting a claim. I love American Home Shield but they have you on the phone forever, and I really feel sorry for the people who can’t go online.

There was no hot water in all the showers. They were not on for a while since the house was vacant for a month and there was no water coming out, cold and hot. I called AHS and had to pay $75 for the service. The contractor got it fixed that day. However, I thought it was free since I’m paying the premium but they said no. It didn’t make sense then. The contractor that came was okay but I felt a bit uneasy when he told me that he’s going to do it but not to tell them. I asked him why and how much I would have to pay him. He told me not to say anything. I don’t like this kind of people and I don’t want to work with people hiding something and taking advantage of homeowners just because we’re new in Vegas. I was advised when I was talking to the lender, that I don’t have to get the home warranty. I can cancel that only after one year since it has already been paid for one year. But we’ll see, maybe that was just the contractor. The showers are working now.

This was the second time that American Home Shield has really disappointed me and it was horrible. The compressor in my air conditioner went out and it was a nightmare getting this resolution done. It took forever for them to get someone out here. When we finally got a contractor, he didn't know what he was doing. He said it was an electrical issue. My son-in-law works on air-conditioners and he knew it’s the compressor. The tech took apart something in the air-conditioner and just left it on top of the unit. Then, it took weeks before we finally got the order. The order came in and it was incorrect. So, we had to wait another week for the right piece to come in. The tech came back in and then said, “Okay, it's the compressor." And then we had to wait another three weeks to get a new compressor, so we were without air-conditioning for weeks.

AHS has been accommodating every time we’ve called. We've had them for about a year now and our first claim was a nightmare we’re going to forget. We had problems with the washing machine and the plumber who came was awful. He said he would arrive at 10:00 in the morning but he kept calling and didn’t arrive until 5:00. Then he didn’t leave until 11:00. I complained and I hadn’t seen him since. Then I submitted a claim for our garbage disposal that wouldn’t work and the experience was excellent. I did it over the phone and I was not on hold that much. The contractor fixed it in about an hour and he was excellent.

I've been with American Home Shield a long long time and they're acceptable for what I'm paying for. But I don't like the communication and them pushing the computer on me. I've got enough technology in my life and I don't need to do this on the computer. I'm very angry because everything has to be on the computer or electronically done. It's taking away people's job and I don't like talking to an inanimate piece of equipment. When submitting a claim, I don't like the way I have to go through loopholes. It's very difficult for me. I also wish they sent something stating that you no longer pay the person.

We've had American Home Shield for years and we've never had a problem with them at all. Our most recent claim was for the air conditioner which we submitted by phone. Their reps were very nice as well as the technician they sent. He’s thorough, knowledgeable and professional. Since the repair, our air conditioner has been working.

I've been with AHS for one year and four months now. When I called them, their rep answered my request for service and I told him what was the matter. Then the person checked everything the first time he came to repair the AC and saw what the problem was. Two days later, he came in to fix it and now, the AC is working good. I'm happy with AHS. I've had two opportunities to use them and in both times, they came fast and did a good job. So I know that their system works and I would recommend them to others.

The contractor for my heat pump was great. They were prompt and kept in touch. They made sure everything was working properly. They were experienced unlike some of those that American Home Shield sends out. They have one that they keep trying to get me to use every time I have a trouble with my heat pump, which is Guaranteed Services. I keep telling them, “Do not even offer them to me anymore.” That’s what I don’t like. I figured it would have been documented because I’ve asked them to document that I do not want to use Guaranteed Services anymore.

I had an air conditioning system that was not functioning. Whenever I submit a claim over the phone to AHS, I have a wait time from the time that we submit it to the time that we get a call back from the vendor. The reps were cordial and helpful. The contractor AHS sent came out and found that it was our capacitor and had it repaired in about 20 minutes which was atypical. Most of the time, what we experience is they come out, they look at it and say they’re going to need to go get this part. In this case, I sent vendor data and everything else so that we could avoid that because they might have to replace that outside unit.

I had a backup in my plumbing. It turned out that the house was built back in the 50's and they ran everything on one line. So when I was washing my laundry, the buildup in the laundry came through. Since my shower has the lowest drain, all the water from the laundry went to the shower. It was a walk in shower but I opened the bathroom door to a small pool.

I saw a leak outside so I called American Home Shield. It was difficult so I went online and it was easy. I canceled my initial call set up because I didn’t get a confirmation on what it was. When I said the problem was a drain for the shower, it automatically went to clogged drain. I didn’t know that until the very end when they gave me the summary so I went online and corrected it. I tried to go to customer support but there was over an hour of wait so I waited for about 15 minutes before I went online. Nevertheless, AHS was helpful and they sent out a contractor who was great. I'd recommend AHS but they need to improve their support on the phone.

I filed a claim online for the swimming pool motor and the tech AHS sent came the next day with the part with him. He fixed it right then and everything is working fine. The people who come have come and serviced before, so we are well satisfied with them. We've got several policies because we have several houses and every claim we've ever had or anytime we've had a problem, it's always been fast. It's either the next day or within two days, depending on the part. We're satisfied with AHS.

The garage door wasn't operating and closing every time so I went online and requested service. American Home Shield sent out someone who was useless but then I called back and the second contractor repaired the garage door. That was a very lovely experience and the garage door is working now. However, American Home Shield needs to be aware of the contractors and their capability before they send them out because that was like a first bad impression.

I've been with AHS since May 31st of this year and I've had three claims with them. The first claim was settled fine. The second claim was for a new hot water heater. The third claim was for some furnace repairs. It's the second claim regarding the hot water heater where I've had trouble with them. I elected to take the buyout on the water heater. I had a supplier here in town that had done work for me before in our prior home and they were quite a reputable company.

American Home Shield has been out several times because we just moved into this home and there were lots of things wrong with it. The last time they came out, we had a major leak from a drain in our kitchen down into our basement which has rooms and carpeting. The first contractor came out and cut a little hole in the area where it was leaking and they told us that they wouldn’t handle it because it was a rodent damage and that it’s the homeowner’s claim. We didn’t turn the water and it’s still leaking. They told us not to use the kitchen for a week until they can come and fix the leak.

I've been paying American Home Shield for many years and this was only the third time I had to use them. My refrigerator was broken. I went online to try to chat with someone, but I had trouble with the online thing, so I called. They sent out one person and he told me that my freezer was fine and left. My freezer broke the next day and I lost everything. He wouldn't answer American Home Shield's calls and my calls.

American Home Shield has been excellent and reliable and I was really pleased with the last interaction. I've done claims both online and over the phone which have been very easy. The process usually takes a day if it's on a weekend or right before a weekend and then a couple of days before the contractor would call me back. But this time they were very responsive and the contractors came out the same day that I called the claim in. It was totally unusual and it was great. I've had that toilet with water constantly running inside it and the contractors were in and out quickly, 20 minutes tops, to fix it.

I had two wall furnaces that were not working and I needed to have them fixed. It was very easy to submit a claim online and the AHS site was very user-friendly. Also, the tech was very friendly and professional. He explained everything that was going on and all in one day, he was able to get the part, come back to my home, and fix everything. The furnaces have been working perfectly since. AHS was very kind, efficient, and professional.

I’m a retired real estate broker and I’ve used American Home Shield for 30 some years with various different properties. I’d give them the best recommendation. I had a choice in knowing which one is the best to take and I’ve always gone with them because I have the most confidence in them. We call in for our claims and we get the service. American Home Shield always sends out good people. I got our air conditioner fixed more than once. There was a freon leak and I paid a lot of money for freon twice. The vendor didn’t fix the problem the first time, but they came back within two weeks, found the root cause of the problem, re-fixed it and stood by their work. They did a good job and prebuilt for the same thing. The vendor explained it all to me and I’m happy. The unit has been working well ever since. American Home Shield also waived all the fees because the repair didn't work the first time.

There was water leaking and I didn’t know if it was the furnace or the air conditioner. I tried to contact American Home Shield online, but I had difficulty with my server and I couldn’t get through. I ended up calling them and I told the rep who I was. She looked up my information, asked me what the issue was, and told me somebody would call back to schedule. The person called back to schedule the appointment within an hour after I got off the phone with them, which was fast. The air conditioner drain was clogged up, but the serviceman who came out checked and fixed the issue. He also took care of the furnace, changed the filter and made sure that it was running and everything was good. He advised us to change the filter every couple of months and gave us the size for when we buy a filter. He was excellent, nice and informative. It was wonderful that the job was done the day after I called. I was extremely satisfied and I would use AHS again in a heartbeat.

My air conditioner stopped and I had to have it repaired because it was hot in Georgia. I submitted the claim to American Home Shield online and it was very easy. I did it on a Sunday afternoon and they had somebody out on Tuesday morning. The tech was very nice, talented, knowledgeable and he had it fixed in about 30 minutes since it wasn’t anything major. My air conditioner has been very good after the repair. Overall, the repair was done promptly enough for me and that was the first available appointment. They came when they said they would and that’s very important to me. I was satisfied.

Last Friday at about 5 o’clock, I noticed the air conditioning was not going on. So, I called American Home Shield that night and got an automated machine. They set me up with the person who ended up coming out on Monday. I told them I wanted to get someone else because we weren’t sure if they had a ladder, but I was told that once the automated system assigned someone, it could not be changed. On Monday morning, I called the air conditioning people and it was a total delight to work with them. They set someone up between 11AM and 1PM, and the person came at around 1PM. Fortunately, my neighbor has a spiral staircase leading to the rooftop, so we used her rooftop deck. We jumped over it several times. Everything was taken care of and the air conditioning has been excellent ever since.

Wow! After reading these complaints, I'm afraid that I'm about to go down the same road of disappointment. But I'm a different breed, and I don't lay down easy. I'll open a door, I'll file lawsuits for justice. My husband and I both are dealing with long hold times and representatives placing us on hold for long periods of time. Our water heater recently malfunctioned. AHS is talking about a buyout. When I asked the rep what is this, she was struggling with the answer. I asked to speak with a higher level staff person to get a better understanding.

Called AHS multiple times with 30-60 minute hold times. Not sure how their planning is that poor? Without AC in FL and it’s 90+ degrees and can’t even get a rep in the phone to discuss claim. Sad. Original vendor they sent took 5 days to arrive and we are now subjected to some administrative bureaucracy to approve our claim. All while we bake in the heat. Great service AHS! You made our day... miserable.

Extremely rude customer service, if you miss or service provider misses your appointment you have to pay service charge. You cannot change the service provider. Lot of red tape. I wouldn't recommend this company to anyone!

I had American Home Shield (AHS) coverage for several years and recently my GE refrigerator broke after 12 years of service. Besides the long waits on the phone to talk to claims rep and then scheduling delays with a tech to assess repairs and approve replacement, it took 8 weeks of living without a refrigerator. When claim was finally approved, the replacement cost was only 60% of a comparable refrigerator. I had to buy a new refrigerator out of my own money or wait for another 2 weeks for the check to arrive. This I can live with but then a year later I sold my home and all appliances along with it.

Created service ticket online - did not hear from service company assigned for 24 hours; called service company, and the earliest they could come to fix non-working refrigerator was 5 business days later. I called AHS to get another service company assigned, and I was on hold for 63 minutes waiting for an answer. When cc answered, Simone in customer care was very helpful, polite, and aware of and apologetic about my long time on hold. Second repair company will be there tomorrow morning.

All the AHS contractors have been very well except for the one I had early on that I didn’t like. When I filed a claim for my air conditioner recently, I requested to have a different company to come and look at it and AHS did that. I had a satisfactory communication with their reps over the phone too. AHS responds quickly and the claim gets set up fast. But it seems to me that even if the contractor can come in and fix something, sometimes they don’t get to fix it completely. They get it running but they can't do what they normally would do because the insurance doesn’t allow that.

American Home Shield sent someone out to redo our locks. He was on time and he was great. I submitted the claim over the phone and it was easy.

Our faucet outside as well as the one under the sink wouldn't turn off and the one inside wouldn't turn on. We couldn't shut the water off so the house was a big concern. My husband then submitted a claim with American Home Shield and they took care of the problem. The technician they sent out was great and now, the faucets are working well.

My air-conditioning duct wasn’t blowing correctly because the sleeve that goes over it was out. The contractor that was sent out was the same contractor that put in my new AC unit and it was an instant fix. It was a great experience with American Home Shield.

I have had two claims with AHS. The first one went really smooth -- it was a plumbing stoppage at the new condo that I bought. The vendor was really good, and he was on time and everything worked perfectly. The second claim was about the smell of gas on the stove. It was also baking off all of the oil and stuff that was in it. It is a new one, and it turned out good because it was not gas. There was just a glitch on that stove, so I had to call the vendor to find out when they were coming. When the tech got there, he was excellent, so it was not a horrible thing. Submitting a claim online was very easy, and it is much better than it used to be. Years ago, you would have to call. And they would take a while to get the appointment scheduled. With American Home Shield, you just click on it, tell them what you want and they send you a vendor. I got contacted by a vendor within 30 minutes and I was really impressed with it. It was an efficient process and it is a lot more responsive.

When I submitted the claim to American Home Shield for my dryer, everything was fine and I didn’t have any problems. The contractors were very pleasant and they were decent people. They’re very good, outspoken and in any question that we asked, they explained.

I'm trying to get AC service with American Home Shield. I submitted the claim online and the process was easy. However, I still haven't gotten my central AC fixed yet because the company that came out, they were just trying to overprice things, the part that I had to pay for. So, I asked for a second quote. And I'm in the process of doing that now. American Home Shield could on improve on the amount that they pay for the service because now I'm trying to find a contractor on my own, and is not willing to pay for the extra service.

I had air conditioner problems and submitted a claim to American Home Shield. I was at work and I tried to submit the claim online but my computer had a lot of firewall and virus protection and I didn’t get any phone call or notification that I submitted a claim. I logged in on my phone and it didn’t show that I had a pending claim either. I called American Home Shield and ended up taking care of the issue. The rep on the phone was great and courteous and the contractor that was sent out was awesome. I had a problem a year ago and the same young man came to my house. He remembered me, my previous problem and what we talked about. I couldn’t ask for better service than what the guy gave me. Since the repair, the air conditioner cools and works fine. American Home Shield is wonderful and I recommend their service to all kinds of people all the time.

We recently submitted a claim with American Home Shield for an appliance service. It was easy to do it online but trying to contact them on the phone was extremely difficult. And I was on the phone for a combined two hours. So, it would be great if they’d improve the phone service and an option to chat online would be better. The contractor gave a very positive service, and he was prompt, friendly and extremely professional. He even put on booties when he walked inside. The items have worked fine since the repair.

I found an electrical problem (Sunday morning) and I called American Home Shield - waited 54 minutes for the phone to be answered. While on hold I called the number to purchase/renew a policy and the call was answered on the first ring! I asked to speak to a lead/supervisor/manager and was told 'nobody available' but will get someone to call back within 72 hours. After getting to speak to an agent (with an attitude), they could not get me anybody today and I would have to wait until Monday.

We had a ceiling fan that needed to be fixed so American Home Shield referred us to a contractor. The contractor got the $75 that we paid but they hadn’t performed the service or contacted my property manager and it ended up being over a month. So, I called AHS back and they set up the service with a different provider and got the issue resolved months later. On the other hand, my property manager mostly calls AHS to submit a claim and normally, she's on the phone for 20 minutes just to get a person. She complained about it several times but once she got them on the line, it was easy from there. She told them what the problem was, then they would tell her who they were going to send out and a representative from that company would contact her.

My most recent claims with American Home Shield were for my washing machine and our central heat and air. The claim on the washing machine was really simple and it went very well. The technician who came out was professional. He checked it to see what was wrong about it. When he found out what was wrong, he placed the order while he was here. The part did not come in before the appointment but it worked out just fine because I needed to change the appointment date anyway. Then when we finally got it set up, it was about two weeks before he came out and finished the unit up. The problem was resolved and the washing machine is now running beautifully.

The first time I submitted a claim with AHS I went through their website but they never contacted me so I had to call them. The second time I called them since I knew the website doesn't work. My air conditioning is on the roof so I specifically told the rep that they would need a tall ladder. But both times the tech came without a ladder. So I canceled the first one since it was so convoluted. They came the day after the appointment and since they don't have a ladder they couldn't do anything. But the second time the guy who came was excellent and my AC has been working perfectly since.

We had a leak coming through and I found out it was the coil for the AC unit. We had American Home Shield send somebody out six weeks ago and the company that was sent out kind of did a temporary fix. It was just water in my drip pan before but they caused it to leak into my ceiling and actually made it worse. So, then I had a plumbing issue and I called the plumber. But American Home Shield said the problem was the AC so they sent a different AC company. They came out, fixed everything and replaced it yesterday. They did a good job and I'm happy with that, but I still need someone to fix the drywall on the ceiling that the first AC company caused. The coordinator called me last week to set up what the cost is going to be above what they covered. They said they're going to work on and see what they can do on the drywall, but I haven't heard back from them yet. Everything else is looking good, so far.

I’ve got more than one policy with American Home Shield. I’ve got one in California, a personal address, and I have them on rental properties in Texas also. Submitting a claim is faster online.You can get in touch with their reps. But it’s normally slow and the wait is longer but the contractor that they send has been great on average, and after the repairs, the appliances work as normal. I’ve owned the same appliances in this house since 2005, so 12 years now. I’ve had both washers; some clothes washers as well as clothes dryers they tried to fix multiple times. It could be a different thing but they’ve kept them going as opposed to having to buy new appliances.

The air conditioner stopped working for periods of time intermittently in the past four years and it has taken me the same amount of time to have American Home Shield say it needs to be replaced. It still cost me thousands but they replaced the heater portion free of charge. I submitted the claim both online and through the phone and it involved a dozen calls. Before the air conditioner, I went through this with the stove as well. Every instance I’ve had with them is terrible. Right now, I’m filling out a pile of paper to take them to small claims to recoup. The air conditioning was out for weeks and we had to take a hotel room and a whole bunch of interesting things. But the technician was great and he got it all taken care of. The repair was flawless and American Home Shield released the parts and in less than a day, it went in. They had three people here, it’s fantastic.

When I first moved in a couple of months ago, I filed my first claim with American Home Shield for my fridge that wouldn’t stay shut. The service tech who came out said that it’s cosmetic and he couldn’t fix it. He told me to replace the fridge and didn’t fix anything. Still, American Home Shield took my $75. Then, the last time I had submitted a claim was for a plumbing issue. I had a dislodged backup. I filed a claim online, but I ended up calling because it was going to be about five days before the service tech would be able to come out. I didn’t like that I had to talk to somebody, but the lady on the phone was very helpful. She switched to a different contract company which was Altstadt Plumbing and they were very good. It turned out to be more than just a plumbing issue, so I still have problems with it and I’m filing a claim with my homeowner's insurance. Nevertheless, I’m happy with American Home Shield.

My garage door would open with the remote if I was in the car coming into the garage but it wouldn’t open if I was in the garage or in the car and pressing the remote. I knew it wasn’t the spring because the door would open and close when I pushed the button in the house so I got a new battery for the remote. I called American Home Shield and requested service. They contacted the contractor then sent me an email. They even called and set up the appointment. The young man who came was wonderful. He came to the door well mannered, looked and acted very professional and courteous. It only took him a few seconds to figure out the problem then he sank the remote. Now, I can do it myself since he taught me how to sink the remote if the problem happens again. I appreciated getting my garage door fixed right away because I don't have to walk outside to open the garage and go back in considering it’s the rainy season.

There was a leak in the pool pump and I emailed American Home Shield to submit a claim. The contractor they sent has been here before and he was fine and did his job. Though American Home Shield really took a big jump in price from $800 something to $1,300 something, they're good and I'm pleased with them. Also, if you live by yourself, it's easier to call somebody you can trust to come and take care of problems.

With American Home Shield it's a lot of waiting. When I'm trying to get information everything was like a line. When I signed up online and I called it was 30 minutes before I got somebody on the line. Also everything that they want you to do is online and I’m not an online guy. I want to talk to somebody. I also don't think that AHS' service was what I wanted. They told me how much they would give me towards my claim and I figured that if I'm paying a certain amount of money a month it adds up to a lot a year. When I submit a claim they told me that they’re only going to pay $400, which is not really worth it to me.

My husband submitted an online claim to American Home Shield to have some of our electrical outlets for the lights on the garage that weren’t functioning. The contractor contacted us to schedule a good time to be out there and they came when they said they would. They were able to fix what we needed and since the repair, it’s been working fine.

American Home Shield is a good company. We've tried submitting claims online and on the phone. So far, my experience with them has been okay that's why I'm still with them.

We pick up the phone and call American Home Shield if there are any problems, and their service has been pretty timely and good. We've been pleased with the folks that have come out to help us for what we've called for on our policy here in Chesapeake, Virginia. We get somebody local and it doesn't take them forever to come out. We haven't had any major concerns, but we're trying to figure out what's going on with the latest situation with the dryer. It's still not working right. So, my husband needs to call in for it. The person who came out did not do what he thought should have been done, but we were able to reach out to a representative of American Home Shield and sort of got that taken care of. We've been pleased with American Home Shield and we've been referring them. It's costly to get stuff repaired, and it's important for folks to know it's out there even though people say it was costly to pay monthly.

I had a plumbing issue where a spout just popped off of the copper lines. The plumber said that somebody pulled out the spout but I told him that it popped off while I was in the shower. The guy didn’t want to do anything though and he said it was not a malfunction but was an extended home break. I argued that it was made by a human and it was going to break. In the end, I had to tell him to get off my property in an offensive way before I called the cops. He tried to get me to sign a couple of documents but I refused. I paid $75 dollars for nothing. I haven’t called American Home Shield about that yet though.

My air conditioner wasn't blowing, so I called American Home Shield to let them know that I wanted to get it serviced. They took my information, did what they had to do and were very friendly. I had the contractor here within 48 hours. He called me first to make sure that I'll be at home and also let me know that he was en route to my house. When he got here, he introduced himself and asked where my air conditioning unit and box were. I then took him outside where it was and he looked at it. After that, he got his tools, went back, and was very professional. He was done within 30 minutes. I was really satisfied with the experience. I've already recommended AHS to my mother-in-law.

I’m very dissatisfied with American Home Shield. They sent a company that’s not telling the truth and it was a very bad experience. I submitted a claim for my air conditioner because it has a leak. Budget, the contractor, sent someone out and then it wasn't a couple of weeks after that I had them back. Their techs came here about three times and they had to put Freon in it every time. I couldn’t pay $80 for one gallon, and I asked the tech how often am I going to have the leak. But he said they didn't know.

Earlier this year, in May, I had a problem with my AC on the outside that started leaking weeks ago. My husband called American Home Shield and they said they couldn't get a guy out for a longer time. Filing a claim on the phone was miserable and it took me so long. I kept trying to call, but every time I did, I was on hold for an hour and no one ever answered, so I hung up. So, I went to file the claim online and then, I was able to get service. I called and I was able to get a guy out the next day. But they ended up charging us for that service when my husband called. They never refunded the $75 and I was trying to get that back. I called about a couple of months ago and they said they’ll figure it out, and if we don't get a check, they'll have to submit something to that department. I never heard anything else about it but I had to pay another claim again for this one. They charged twice and it is exactly what went wrong.

I live in Raleigh, North Carolina and in the past, American Home Shield has sent plumbers from as far as 60 miles away to come and do the job. Then when they get out there, they don't have the right parts and they can't get back 'cause they're not scheduled to be in Raleigh for another three days. This has been my issue in the past several times. This last plumber came from Hillsboro, North Carolina and that's probably 35 or 40 miles out. That's my big issue and I thought about stopping Home Shield because of that problem but otherwise, performance has been okay.

I'm very happy with American Home Shield. My most recent claim with them was for my AC. I always submit my claims over the phone since I like to talk to somebody and it's been a nice experience. Since the service, my AC has been good.

I called American Home Shield for a couple of different things. Typically I submit my claims online since it is easier. Plus, I don't have to wait for someone to answer the phone. The first contractor who came was a plumber. He did an okay job but I’m kind of dissatisfied with him. He told me that I had to pay him the service fee, so I did. Later on, I got a message in the mail from American Home Shield, saying that the payment was overdue. They said that I hadn't paid the service fee, but I wasn't told I needed to pay a service fee. I thought they would bill me, plus no one arranged to have me pay that before the technicians came out. Then the second one, the electrician came out. The service was prompt but ironing out the issue with the service fee made the experience unpleasant. I still haven’t heard back what happened with that. AHS is convenient but they need to communicate a little bit better.

We had a vent that stopped up, and I can't get up in the attic. I contacted American Home Shield and the only problem that I had was that the contractor that they sent out could not go upstairs because he had had a broken back. He had spent time in Shepherd Center, and they had told him that if he ever breaks his back again or falls, that he would be paralyzed. We have vaulted ceilings, so they can’t walk over it and the vent is up there. So, when they left, the repair was not done because he was only able to do a small amount of work. But they were a great team that came out and I really like them. And they spent quite a bit of time out here. It was not his fault that he could not get up there and do it. It just so happens that it was on the roof. And that's not his fault. So, I'm not blaming him. American Home Shield has been awesome and everything is going wonderfully. I've told my cousin in Tennessee to get American Home Shield because she doesn't have any warranty yet.

I had an 11-year old washing machine where the door handle had totally broken off. When I submitted the claim, I got a text within the same day that they've received it and that I'd be contacted in the name of the technician company that would be contacting me. I was hoping to have the rubber gasket inside replaced as well because you can't get that thing clean, but that was considered a maintenance item so American Home Shield did not do that. They did, however, fully replace the door and the technician was very skilled and he was on top of stuff. It took him an hour from the time he came to the time he resolved the problem. He had to go out and get a part, but he did that really quickly. We're brand-new with American Home Shield and this is the first claim we've had but, so far, it's been fine.

We had a plumbing issue in the kitchen but it's working fine now. We submitted a work request for service online and a contractor by a local vendor came out and started the repairs. He was very polite and professional. He was in and out quickly too. The process was very simple and the vendor was very good. We would recommend the contractor and AHS.

Five days ago, after staying on the phone for at least a half hour to even request service, the repairman came out after telling me between 12-2 then no show or call... Then 2-4 arriving at 5 with still no communication. The repairman on sight first said he didn't know what he could do without even trying. I told him what the gas company said. Day 6 still no service... And I have to remain on line a half hour before the warranty company answers EVERY TIME.

My air conditioner was broken and it was 90 degrees. The technician was nice and did a good job. The air conditioner has been working ever since. But I had wait three days to get him out, and the bad part about it was three days hit on a Friday. If he had to had to get a part, I might have been sitting until Monday. I called on a Tuesday to get my air conditioner fixed and the contractor said it would take three days before they could come out. I proceeded to explain to them what the problem was and I didn't want to wait three days. The only way they can change it is I have to call and talk to AHS.

I made a claim for my air conditioning with American Home Shield, and they did what we needed them to do. The customer service was above and beyond. Especially by the girl in the office. But my interaction with them over the phone was ridiculously long. It went for probably half an hour. But, I love the people they sent. They were very thorough, polite, and nice. The performance of my air conditioner was great since the repair. However, I would not recommend American Home Shield, not until they take care of whatever problem they seem to have. They need to hire people because they did not have enough. Nobody should have to call and then hang up and then call again and then call on a separate line just to get through. I'm close to cancelling them because of the wait. I'm going to look into another one because nothing should take that long.

Our washing machine was not draining well, so we asked for a repair from AHS. It took two weeks for the technician to find time to come and diagnose the problem, and another two weeks for them to get the part prior to coming here to fix the machine. I was not satisfied with the time it took for the machine to be repaired -- from the moment I submitted the claim to the time where I could use the washer again. I have children, so being without a washer for an entire month was a lot. Nevertheless, I'm very happy with the service. The technician was very polite, very knowledgeable and efficient. We knew ahead of time what the timeline was since he said that the part that malfunctioned will be ordered and it will have to come from California, so it will take a while. When the part came, he fixed the problem within 30 minutes. So, he was fast and clean as well.

I had an AC problem which had something to do with the tube. I submitted a claim with American Home Shield online then I called to confirm to make sure I did it right. Both of my experiences online and over the phone were good. The guys they referred came, they were in and out in an hour and a half and were courteous. It took six days for the contractor to come from when I filed the claim, but it was hot and I had AC friends that couldn't make it, so I understand the time and need that it was handled long.

A while back my oven stopped working and I contacted Home Shield. They had a repairman come out within a couple of days. The repairman had to order a part, then I had to wait for two weeks for the part to arrive. It worked out okay in the end though. Once they got the part, they quickly installed it. They did a great job and I couldn't be happier.

I recently reviewed American Home Shield's customer service very negatively. After my review, I was contacted by AHS and was given first class treatment. They resolved my problem and followed up to make sure I was happy. I would give them five stars if they do something about reaching a person in customer service by phone without an hour wait. Once a person got on board, my issue was resolved.

AHS is not customer friendly. I opened a service request and they closed it without notice and charged the service fee. After calling them they said the case is with the authorization department and it's been a week it is sitting there. Looks like AHS wants the money and not do any service. They are delaying the authorization so that the consumer just forgets about it.

I had an oven and a stovetop that wasn't working and submitting a claim with American Home Shield was easy. I did it online and it was user-friendly. However, the contractor that they sent took a lot of time. We scheduled a time, and when I tried to reschedule it, he told me he couldn't come that time. And then he didn’t even bother to call me back to let me know when he could come the next time. I had to call him back instead of him calling me. It took almost a whole month to finally get him to come. His work was quick and everything’s working great now, however, AHS should get better contractor service.

It's not been a good experience with American Home Shield. I submitted a claim for my AC over the phone and it was horrible. I waited three hours to speak with somebody. My mother has American Home Shield too and it's the same thing for her. I don't submit claims online because I need to talk to a live person to see what's covered and what's not, which you can't find out online. You need to speak to someone to make sure you're going about everything the correct way.

I submitted a claim online to American Home Shield for our heating unit. We had a cold spell and I turned on the heat one night and couldn’t get it to work. I tried several times but the automatic lighters wouldn’t light. When the contractor who was sent by American Home Shield came, he found that some fuses have been disconnected. When the previous repair was done to fix the AC, my son let the contractor in and he apparently put in a new motherboard but did not reattach all the wiring that would service the heating unit and that seemed to be the problem. Some of the wirings had to be reconnected. The contractor AHS sent was very professional, helpful and knowledgeable. We discussed what I had done and where we left it which all made sense to him. The experience was fine and we had no trouble.

Called about early afternoon on Wednesday. Hot water heater problem water all over garage. Thursday nothing. Friday at 5 o’clock they send a plumber out. Says, "You need new hot water heater!" Did he bring one. No not all. He will be back Tuesday or Wednesday. I had knee surgery recently and have chronic pain. I had to go Wednesday night, Thursday and Friday to health club to take a shower. Now they want you to wait four more days. I had to heat water up in microwave to wash dishes. Of course I can’t use dishwasher. Our house is just ten years old. And the Am/Pm plumbing day they need make modifications. I paid $100 service fee. They want $389 to install. Home Depot does everything for $399. So American Home Shield apparently doesn’t pay any amount to installed the hot water heater.

I have had American Home Shield for years (around 8 years and approximately $5,000 not counting the copay about $75 per fix times about 6). It never fails when I call I am going to wait for 30 minutes. Very rude usually. Have tried to update my last name for several years due to misspelling. Good luck. Still not right. Cannot call during normal working hours because I work. Supposedly it’s a shorter wait.

Over the years, the furnace has been the big issue with me. It was next to impossible to have it replaced and I was told this by several contractors. American Home Shield wanted to have it repaired again and again, even though the contractor recommended that it needed to be replaced. I also heard from the contractors that AHS doesn't necessarily replace a unit with what was recommended by the contractor. So, I did not use AHS to replace my furnace because they wanted it to be repaired again even though it had gone on fire.

The people that were sent by American Home Shield and installed the appliances or repaired them were great. I've installed new appliances and had a couple of repairs to my actual ovens and stove top. They're working okay. In a short period of time, I may have to change them up since I purchased an older home with older appliances. They were still in good functioning condition. However, we thought that the refrigerator was working but it froze everything solid within 24 hours.

I have two properties with American Home Shield. My most recent claim with them was for AC's loose valve. Submitting the claim was easy, but they couldn't distinguish one property from another at first. But they got through that. They then set up an AC person to come to my house and it went well as it normally does. The technician who came told me that there was a leak in the unit somewhere and that he'd change the valve. He put something in there to check the leaks and told me that he needed to let AHS know to see if they cover putting the refrigerant back in.

American Home Shield provides good service. I filed a claim with them over the phone for water backing out in the basement. There was a root getting in the way of the main drain. I let the rep know what the issue was and then I got a call the next day to confirm. There was also an automated voicemail from the local contractor and another confirmation that came later that day.

Once they have you under contract they forget you. Terrible service: Expect to spend over an hour on hold waiting to speak to one of their employees. I called six times on the most recent service call. Four times went over an hour on hold BEFORE they answered; the other two went over 30 minutes each. Then expect to talk with someone with all the interest and helpfulness as Eeyore. AHS couldn't schedule anyone to come to my house for two weeks, 8 work days. Then the contractor failed to show. No one called, no one came... Another couple of calls waiting on hold for over an hour waiting to talk to someone on each call. One of the AHS employees said that they would waive the $75 fee because of all issues/failures in repairing my washing machine, which AHS DID NOT waive. In all it was about a month before they repaired my washing machine.

These people are never available to answer your call when you want to cancel services. They have developed this method to have you waiting on line for a long time where one would get frustrated and stop calling so that they can keep on billing you. Trust me I will make sure this gets addressed. Horrible dishonest company. The vendor was paid and I was still billed. What they are doing is not only illegal it's immoral.

The seller of the house I bought had American Home Shield on it. I filed a claim for my dryer and everybody was great. The contractor who came out and fixed the unit was excellent. Everything's good and I’ll renew my contract with them for next year.

I submitted a claim with American Home Shield for a refrigerator which wasn't working anymore. I have moved it out of the kitchen because I've got two little kids and I had another fridge that I put in there. They denied my claim because the fridge wasn't in the kitchen physically, even though it was the fridge that I bought with the house which I showed them on pictures. I was frustrated about that. So I had to move everything around, put the fridge back in the kitchen to get the claim done.

My laundry light and switch were defective and had to be replaced. The claim to American Home Shield was submitted over the phone and their claims agent was courteous and patient. Two guys came and diagnosed the problem. They explained as they went along which I found to be good. Part of their service also was to give a diagnosis if they see anything else that is not part of the call. It was fantastic. I need that light in the laundry room and the parts are working now after the repair.

I've been with American Home Shield for over 3 years. My ceiling fan speed controller stopped working over the summer and I called American Home Shield, they sent a electrician the next day to replace the controller. I'm very happy how professionally the service request was handled by both American Home Shield and the electrician. Definitely recommend this company to everyone.

We recently cancelled our service contract with American Home Shield after a series of disappointing experiences. Our primary issue with this company is the incredibly poor customer service received. Over the course of the contract we always found that we had to wait on hold for over an hour to speak with a customer service agent. We recently called about an existing service request and again discovered that the wait time was over an hour.

I called AHS on October 10th to change the pay date on my account. I spoke with the first representative after holding about 20 minutes and she informed me that I reached the wrong department to make the update. She then transferred me to AHS consumer sales dept and waited maybe 5 10 minutes and he informed me I was also transferred to the wrong department and he transferred me to Accounting and told me to request to be filled out the Manual Adjustment Form to change my service date from the 10th to the 15th of each month. I have been holding over an hour waiting on assistance which is ridiculous. I like to request that your customer service representatives be informed to send customers to the right department from the start and not be transferred to multiple departments to get something done. I do not have a lot of time to hold on the phone because I have a job too.

I have a stove top that was denied coverage because I had another warranty on the unit. The warranty I had was free with purchase and covered only parts. I have tried to call AHS 4 times. My hold time is always over an hour. Once I was connected, I have been disconnected 3 times. I can't talk to a person to appeal my situation. Their interface on the web offers no "contact us" other than the phone number that disconnects me over and over again. When I do get disconnected, no-one calls me back. I called at 6:30am PST and still have to wait for an operator. Clearly, they have no concern for their customer's time. I have been a member of AHS for 10 plus years. I have to find another company. They are terrible. If you have trouble and need to discuss your situation, you will not succeed. They want to make it as difficult as possible to get the coverage you've paid for. DO NOT WASTE YOUR TIME AND MONEY ON THIS COMPANY.

We love our little refrigerator, but it stopped cooling all of a sudden. The tech that American Home Shield sent out was very fast. He’s worked on several of our appliances before and he always does a great job. He came and fixed something but we didn’t feel like it was as cool as it should be. My husband put a little temperature thing in there and it wasn’t cooling very well. The tech nicely came back and he didn’t seem frustrated with us. He even got on the phone and talked to another one of his tech buddies to confirm the issue. That made me feel better too. He figured out that it was something, he gave us the options and that it’s 10 years old so we might as well just do cash in lieu.

I built this house 20 years ago and when I first got it through my mortgage, I had American Home Shield for a little while. However, I didn’t need it because nothing was breaking down and it was a waste of money when everything was new. Now, I figured everything is getting older so I better go ahead and get something to cover some of the cost. I talked to one other warranty company and what they were offering wasn’t the same as what AHS did. American Home Shield seems to be the best so far. I should’ve gotten the warranty a little earlier but I was thinking that nothing was going to break down. Luckily, I got it at the time when I did get it.

My dishwasher wasn’t cleaning and I’ve had American Home Shield send someone out three times on different occasions for it within the past year. I had problems prior to that with the dishwasher and I had to pay $80 each visit so, it was frustrating. Finally, they replaced it because they couldn’t find the model number anywhere. It takes a long time for them to replace anything. It took three weeks from the time I first put an issue to getting it replaced. I liked my old dishwasher but I had to upgrade it to get a little better since what they were offering was not.

I called American Home Shield because of the drainage downstairs. The water was backing up. The reps were knowledgeable and professional but I didn't like the first company that AHS sent out here. The contractor was unprofessional to me. I got somebody else because it seemed like he didn't try to go around the schedule that my husband and I were here. It was all about him and his schedule. He had a nasty attitude. But the second one who came out was pretty good. I love that my washer is working now and I don't have to go back and forth trying to get the water out. I am just wondering how many claims can AHS do per year.

I did a claim with the plumbing and American Home Shield sent someone out here to fix it. I filed it online so it went really fast and I got an email confirmation. The contractor called me within hours after I submitted my request and they were very prompt. They were able to fix the problem in under an hour and they also recommended some other areas that I may want to look into in the future. I’ve been with American Home Shield for at least three and a half years and it's been a great experience with them. They provide great customer service.

A month ago, our oven door started to become loose. It kept opening and closing and when you walked around the house, the light went on constantly. Submitting the claim with American Home Shield was easy and a tech came out to fix the oven three weeks ago. But after the repair, when I tried to open the door all the way down to take food out, the door came back up and almost hit me every single time. So, the tech came out again to fix the oven and he's ordering the parts for it right now. That service tech was awesome.

Our basement was backing up and the drains were clogged. I was out of town for the weekend when the problem started and when I came home, there was water everywhere. I submitted a claim to American Home Shield over the phone but it was automated and I'd rather talk to a live person. But the contractor they sent was wonderful. He was pretty quick and efficient in making sure the job was done correctly so it would alleviate me from having to make any future calls. His work was perfect and since then, I don't have a back up in my basement anymore and I can do the laundry as I need to. We've had American Home Shield for a little less than a year and while I'm always happy when this contractor comes out, I would probably not continue using American Home Shield next year. My husband wasn't really pleased with them overall so he's looking at a few other options.

I had the same air conditioner that was not working earlier and I had someone come out for that. It was in the middle of summer when it was over a hundred degrees here but it took American Home Shield weeks to get it fixed. I called and I told them that it was very unreasonable as we didn't have air conditioning upstairs in our house for three weeks. And it was because they contracted a place sort of like Oklahoma City and they couldn't come back. Somebody ordered the wrong things then they got shipped to the wrong place.

I needed a recall for my air conditioner fan and it was a bad time as I was calling because it was hurricane Irma. They had everybody in Houston and Florida calling, so I had to wait. First, they told me 10 minutes but I waited an hour and a half. I just finally hung up and tried again. I called early in the morning and they picked right up. They put the claim right through saying they were going to put a recall in to have the contractor come back. Then, the contractor called me and said they were coming out but then we got a storm up this way so they cancelled. They came out again on a Friday and took care of the problem. They didn't get it right the first time but they came and got it straight the next time. It was a pretty good experience.

We have had American Home Shield for many years and rarely needed to use them. Recently we needed our HVAC system repaired. The contracted agent came out once and never came back to install the ordered parts. Called and left a message with the contractor but they never called me back. I contacted AHS to see if they could help me and was PUT ON HOLD FOR MORE THAN ONE HOUR BEFORE I COULD SPEAK WITH SOMEONE... (It was my second attempt to speak with someone.) The service request was closed out online. The representative put me on hold for another 20 minutes while she contact the contractor.

Excellent experience. I have been with them for almost 17 years, they have never failed me. Their website is not good for putting in claims, and the phone wait, in the last two years, during the day, can be pretty long, I would have some extra categories so they can answer them all. Improve the program for sending claims through the website.

After I submitted my original consumer affairs complaint, a customer service representative contacted me and it was the best customer service experience I’ve ever received. She told me that because I had already ordered a new dishwasher, she would try to get me some money as reimbursement. When I got the check in the mail last week, I was totally surprised to see that AHS had reimbursed me for the entire dishwasher. That was unexpected, but it made me change my viewpoint on staying with AHS! The completely rectified the situation and went above and beyond.

I filed three claims with American Home Shield at the same time. They were for the air conditioner, the refrigerator, and a light fixture in the house. I was on hold for 80 minutes, but the representative was helpful. Also, all three contractors were fine and came on time. The contractor for the refrigerator was the most helpful. He was very polite and got everything done fast. He accommodated us the same day even though he really didn't have time.

I filed a claim with American Home Shield for an ice maker that wasn't working properly. Also there was an issue with the dryer or washer. I did it online and I received an email from them. We talked over the phone as well. I was out of the country. Even though I was not there the problem was solved. Everything was good.

I called American Home Shield last week since my air conditioner wasn’t working. We've been there six months and we've placed a new Honeywell thermostat in there. It turned out that the batteries were out and I was shocked as I had never had that happen before. The fellow from the contractor, Redeemed, came. I only had one AAA battery so he took one out of a little, pocket-size flashlight and gave it to me. We put it in there and that worked out well. It has been really pleasant with this claim. Redeemed was very good and I liked them.

I had a couple of claims to American Home Shield this year: one was for my lights and the other one was for the refrigerators. I submitted the claim over the phone and it was easy. However, we had a problem with one electrician since he didn't seem like he wanted to go out of his way to check the stuff that he should have. And when the next guy came out, he fixed the thing right away in a matter of minutes. Everything is normal after the repair. It's been a very good experience with American Home Shield.

Our water heater started to leak so we reported it to American Home Shield. The installation of the new unit was covered by the warranty, but the parts and labor were out so we had to pay the $75 one-time fee plus a few hundred more for modifications. We were also not happy with the first contractor that American Home Shield sent. They wrote down the wrong phone number for my wife and when they tried to come to the house, they called the number and nobody received it. Nobody was at home first of all. So, they just left the notes there and concluded that it's our fault, but it’s arguable that it was theirs.

I called American Home Shield because my reverse osmosis faucet was leaking. I wanted to verify that it was covered. When I originally called, I was on hold on the phone for an hour and a half. When the hold music stopped, it sounded like someone answered but hung up. I didn’t want to go through that again, so I went ahead and did an online claim and they sent a technician out. When he came, he told me that they couldn’t do it. American Home Shield contacted me confirming that they don't cover it and the rep was very helpful. She sent me a more detailed document of what was covered and I have that information from now on. It's very helpful and I appreciate it.

There was something wrong with our air conditioner. We then called AHS first and they gave us somebody to do it the next day. The techs did what they had to do. The blower motor went out and they replaced it. Since then the AC runs good. We filed claims twice so far and they have done a nice service. They were professional and helpful and I would sign up with them again.

I called to file a claim in June and Clyde’s came out to fix my dryer. They also made an attempt to repair my washer but right after the guy was finished, I called and told him that my washer was still having the same problem. He wasn't even out of my subdivision yet but he told me he would get back with me and he never did. I kept calling and that was really frustrating. I had to leave messages on answering machines and they would not call. It was the same thing with American Home Shield. I would call and be on hold for half an hour and then after that, they would say that my wait time has increased. Enough is enough and that’s when I called corporate.

The water heater was broken and American Home Shield gave us a contractor (Hodges Plumbing) who never returned a phone call. Their service rep was supposed to call me within 24-48 hours of putting the claim in. The guy called me during church and left a voice message. I called back after I got out of church and they never answered the phone. I tried for two days to get ahold of them. We had another issue with air conditioner so my wife called in and asked them if the same guy could do the same service call and fix them both at once. So American Home Shield canceled him and gave us another guy. That guy came, and we had the problem fixed. But he said, "I don't do water heaters." So we called American Home Shield back and talked to them about that. It went on for about a week or so. Finally, they got the guy back, and then he told us it would be two weeks before he would come and service the water heater.

I had a dryer that had a cracked drum and I called American Home Shield. They were very helpful, understanding and cordial. They followed up with me once I put the claim in and let me know who was going to repair the dryer. The tech came and looked at the dryer and within a matter of a week, they had ordered a drum and replaced it. I was extremely happy. The thing that I like most about them, other than having good service, was the fact that their service person calls me 30 minutes before he was coming out allowing me to go to work and get home in time to meet him. That's very impressive.

AHS sent Action Plumbing & Mechanical for our most recent claim. They replaced our furnace and the guys were nice. I got the new furnace in but they haven't been able to hook up the air return to it so my furnace is sucking air out of the basement instead of throughout the house. They would have to rebuild the box for the air return and hire a builder to replace a couple of floor joists that have termite damage. Plus, the particle boards that they used have deteriorated too.

I originally placed a service ticket for my Samsung refrigerator on August 15th, 2017 with this company. Mr. Care Appliance Repair visited my home 6 times and determined my refrigerator had no repair after having failed 2 service appointments to return and continue diagnosing the issue as to why my refrigerator is not cooling.

I've been with American Home Shield for 16 years now and their staff is professional but some of the contractors are not. Some of them needed a little work on. Every time I have an issue with a contractor I let AHS know. Even if there's stuff going on I just tell them to not send those contractors to my house and they have kept those contractors away. Another thing was when they came out and I paid them by debit card. I had to go to the bank. The bank said that they already gave the money but still AHS said that they didn't. We had to go back and forth so I told them that they better get the money from the guy they sent because he spent it.

Our air conditioner went out and filing the claim with American Home Shield was very easy and great. I did it over the phone and they pulled it up automatically. However I had significant issues. The person that was going to come out to do the repair work called me at 3:00 on Friday and told me that they will not be able to come because we were outside of their service area. I called AHS again and was on hold for over an hour, only for them to tell me that it was not hot enough where I live for them to consider it an emergency and get someone out on a Friday.

I had a leak in my shower and I called AHS, and they did everything. It was on a weekend and they had a hell of a time getting somebody. The tech came when he was supposed to be here and fixed it. The experience was good and AHS worked like they were supposed to.

My experience with American Home Shield has been good so far - easy, professional, and prompt. We had to replace a breaker so I called them and submitted a ticket for service. The service put everything back to working the way it was supposed to. Just make sure to read the fine print, make sure all of your systems are covered.

I made claim with American Home Shield for my oven and the microwave through the phone. I tried to submit both claims at once but it made me submit two separate claims so I got two separate calls. Everything was taken cared of. Both the service and interactions were professional and prompt. My interaction with the contractor was great. They basically expressed the same points that I was making. Both of my appliances are Maytag. You would have thought they would have just sent one technician out to complete both.

Each time that we had to call American Home Shield, our issues were always handled well. We also had them in our previous house and we are satisfied with them. Recently we had a leaking shower so we called someone out to take a look at it. My husband submitted the claim online and a technician came in a couple of days. He took a look at it and did what he thought was right. But it didn’t solve the problem.

My experience with American Home Shield has been very good. My most recent claim with them was for my sewer line which I submitted online and the process was simple and very easy. The contractor they sent was very good. He explained everything he was doing and gave me preventative measures to take so that the problem won't happen again.

Something was wrong with the refrigerator. So I called American Home Shield, paid my fee and they sent someone out. But the guy that they sent out said he can't do anything with this refrigerator. He didn't know how to work on it so he goes back and tells AHS that they have to send a different company out. I haven't heard anything so I called them back up and asked when is someone coming out. They said that they thought someone already came out, but I told them he couldn't work on it. The lady on the phone, who was very helpful, then called around and found someone.

American Home Shield is good value for what it is. We've had a really good experience with them and our interactions with their contractors have always been positive.

We got our locks changed for $75 through our American Home Shield insurance policy. Their reps were very nice on the phone and our interactions worked out beautifully. They sent out a very nice young contractor who arrived on time and took care of everything just as we asked. Now, we feel more secure knowing that we have a new set of keys for all the entrances. What was promised at our closing happened and we were very pleased with it.

My refrigerator had a problem and I called AHS to let them know that I was having trouble with it again. The last person that came did not fix it. AHS sent the company that made the refrigerator I have here. The tech made an appointment and came right out when he said he would. He was knowledgeable. He diagnosed the problem and got finished in an hour. It was perfect. The only problem I ever had with AHS is trying to get through. It's hard to get someone on the phone. I've been on the phone, sometimes on hold for 45 minutes to an hour.

I recently submitted a request to American Home Shield for service. Instead of telling me at the time the repair wasn’t covered on my policy they made me wait until I call back to get the status to find out the repair wasn’t covered. The repair was for the main spring on the garage door which most garage doors don’t work without that. When I called to cancel the policy they offered me $100 and said, "Well the motor's covered." This isn’t the first time but it will be the last.

Wow. American Home Shield agreed to help me with this issue. I really am impressed that they did. I mean I wasn't expecting anything. Thanks so very much.

I usually submit a claim with American Home Shield on the phone since I prefer to talk to someone but when our air conditioner had issues as Hurricane Harvey hit Houston, we waited for over an hour. We assumed it was due to all the call-ins from Hurricane Harvey with people losing and getting flooded. Other than that, submitting a claim is okay as the process varies as waiting time is a little long and I try to catch them in the morning. When our local guy had surgery, he knew he couldn't get up in our attic to deal with the air handler. We had to go outside of who we normally go to and wound up with somebody out of Louisville which is little over an hour away. They didn't want to come to us since it was far but we told them that there was no one else that we could get that was on American Home Shield's list of preferred vendors. They came out once and they needed to come back but they never did.

There was a problem with the furnace so I called AHS and they were good. They helped me out and got me what I needed. But the first company they sent said that they came but didn't come. We got the situation rectified and AHS sent a reputable company out. The tech took care of the problem in 30 minutes and it went very smooth. Everything is great and back to normal.

I love American Home Shield and they've always treated me right. They have good communication and do a job well done. The last claim we had was for the garbage disposal which my wife took care of and everything went well. The techs who came were really good and we always ask for them to come out. I like to try to use the same people. We already know who we're going to ask when we have any type of plumbing problems. Anytime I got heating and cooling, I ask for Scott Mechanical because I never had a problem with them. Since we've had AHS, we've never had a bad experience except for one-time which we got all corrected without any hassle. I'd give them an A+. I've also tried to get all my friends in with them and when they're talking about home warranties, I tell them about American Home Shield is a good way to go.

We had a situation with our air conditioner that we were supposed to get fixed so we called American Home Shield. The guy they sent out put in a new unit for us. And everything, from my standpoint, was done right within two or three days. They were on time. I've been very happy with American Home Shield's service and the way handle their customers. They have a lot of follow-ups making sure that you're satisfied.

My air conditioner was just blowing out hot air so I filed a claim with American Home Shield online and somebody called me within an hour or two. Then the contractor came out the next day which was fast and it worked out very well. The contractor was very nice too. Everything was good.

My last claim with American Home Shield was pretty easy and they took care of the problem. The website was straightforward. I just went through and answered the questions that were on there. Then it estimated the fee that I should pay. So I got to pay it and that was the only amount I ended up having for it. The guy came out and cleaned our dishwasher and fixed the drain so it would drain properly, and it's been working ever since. American Home Shield did what I expected and I would recommend them.

I filed my claim online because I could not get through American Home Shield easily. If I had the time, I listened to the speaker and did other things while I was waiting because it would take about 45 minutes to an hour for them to pick up the phone. The only way you can get through to them easily was to call their number and press the option to buy new insurance and they would answer right away.

On a previous claim for our washer, I was on the phone with American Home Shield for an hour and a half. They were always courteous every time I had them on the phone but we had to wait almost three weeks because they only had two people in our area. For the recent claim with our dishwasher, we got a response pretty quickly though they never really gave us a time and the tech just said he would be here on a Friday. He called and said he'd be here about 6:00 o'clock in the evening, so we waited on him all day. About 5:00 o'clock when the repairman didn't show up, I got ahold of one of the American Home Shield people, and he said, "If he doesn't show up by 6:00, I will call you." But he never called. The repairman showed up, but if you say you're going to call, you should call. On the other hand, the tech was very courteous and he is turning a report in because he said the repair is more than buying a new one.

The claims rep I spoke with was really nice. She knew what I was talking about and told me she would get right on my claim. I waited for about three minutes and she gave me the contractor’s number. The repairman was sent out within two days. He knew what he was getting into and got right to the problem. He was friendly and helped me through everything that he did. The fan has been good since the repair. I’ve been with American Home Shield for about 20 years now I have had no problems with them. They always got good things with them.

I submitted a claim for my air conditioner with American Home Shield and it went smoothly. I complicated the issue unnecessarily but all in all, American Home Shield did very well in ensuring that the claim was settled. It was all done over the internet and they very organized. I was very pleased with the contractors as well. They were professional, quick and courteous. The tracking and the timing were very efficient. They showed up when they said they were going to and I could track the claim on my account. They went through all their tests and were very thorough. So far it's been a very positive experience both with American Home Shield and with the air conditioning contractor.

American Home Shield doesn't follow up after they tell me they're going to do something. Also, nobody calls. I'd have to go online, and it shows me that it's an open thing and I can't resolve for them to come back. And then I have to call and hold on line for 30 minutes. The faucets were leaking and the plumber changed both stems but then the diverter for the handheld shower is coming on at the wrong time. The plumber was going to order a diverter for that a couple of weeks ago but he never called me back. Plumbers are hard to deal with in any kind of business. I'm a real estate agent and I deal with construction so I know.

Daryl from AHS reached out to me immediately; he was very helpful and sincerely apologetic for my less than stellar experience. I appreciate the effort they made to try to make things right. I still would warn any prospective customers to thoroughly read the contract including the fine print, because it is a bit misleading. Also, I hope that AHS will vet their contractors a little better in the future.

Call customer service and was put on hold for over one hour 45 minutes. Call their customer service for a quote and I was on hold for only five minutes. I complain to the customer service they don't care. You can only say sorry for your inconvenience. They used to be much better before.

I have had to call American Home Shield home warranty company at a minimum 12x to fix things in a home I purchased a year ago. The majority of the calls are to fix the same item because the company they went with didn't fix it or AHS wouldn't approve the parts needed to fix it. Each call has a minimum hold time of 2-4 HOURS. CS Reps rarely assist, they just schedule another appointment for $75 with another company. Nothing has been resolved. I am still dealing with the same 3 issues a year later. For the price of the year of warranty and all of the $75 fees, I could have REPLACED the items in the home when they first had issues and never had to waste my life being on hold or going weeks without hot water, air conditioning in the summer or heat in the winter. AHS is a joke!! Save your money.

We have had American Home Service for the past 4 years and only had to use their service three times, every time it has been like trying to pull teeth to get anything done and they act as if they are doing us a favor for using a service that we pay for. We came home from vacation to find our water heater not working. I called American Home Shield to try and get it fixed and waited on hold for 1hr 26 minutes with no response before I finally hung up. I finally got ahold of someone the next day and the soonest they could get someone out was 3 days later. They said if it is not an emergency then they have more time to respond. I finally got ahold of someone else that upgraded it to an emergency and was able to get someone out that day.

Our garage door broke recently and we tried calling to be sure it was covered in our contract. Every time we called the expected wait time was greater than 30 min. After waiting and getting disconnected twice, we decided to put in a request online. The guy came out and looked at our door and told us that sometimes it is covered and sometimes it isn’t, so he had to call to verify. Well it turns out it wasn’t. So he offered to fix it for 280, and we accepted. My issue is this, the 125 that we were billed is not reimbursed. So the warranty that is supposed to help people save money ended up costing us. A job that cost $280 cost is $405 because we couldn’t get through to anybody on the phone. I contacted someone and explained what happened and they said because the technician called in the diagnosis there was no way to be refunded, and next time we should call to make sure it’s covered. I believe this is ethically wrong.

I bought my first home many years ago and it came with an AHS warranty. We had a few older appliances that needed work over the years and we were always very satisfied with AHS and their contractors. We bought a home in Myrtle Beach four years ago and purchased another AHS warranty. We have made over 50 payments to AHS, which they have happily accepted.

I have been with American Home Shield for a couple years. My a.c. would not cool my house. They sent Total Air out and the tech put a lb of Freon in and drives the evaporator and left. I was charged 100 service call and 75 for Freon. That was in May. About a week ago I had the same problem. The tech from Total Air came out, put a pound of Freon in and said he would put something in with it to stop any small leaks. 100 service call 75 for the Freon. No one even checked for a leak. Now a week later its got the same problem.

I am beyond frustrated with AHS. It has been 4 weeks since I requested repair on my refrigerator. It's a Kenmore Elite refrigerator and Sears has tried to fix it twice but can not get the correct part. AHS ordered part from another parts company, still wrong part! I call everyday and I'm always told TOMORROW. Tomorrow we will have a solution... Tomorrow we will get the diagnosis to move forward... Tomorrow someone will call you... Tomorrow you will get an email... Tomorrow we will have information in the computer to send you through to the replacement division... I am sooo tired of hearing that. Bottom line is I have been a customer for over 3 years. I have an appliance break and this is the service they provide. Absurd. A full month and still not fixed.

Did a service request on September 2 and never got a call from the referred company within the "72-hour" time window AHS policy. This also happened to my other 2 past service requests. The repair company also had a 1-star review at Yelp. Had to call them personally after a week and finally the technician came on September 12, refilled our AC 10 pounds of Freon and charged me 25$ per pound extra. The technician pointed out we need duct boosters and said he would note it and relay to AHS, but never DID. Fast forward to today, called AHS 4 times with at least 30-60minutes wait time, and never got the issue resolved since they cannot get hold of the repair company. Very disappointed with AHS! They made me regret switching to them.

Called AHS C/S. Have a small plumbing issue (bathroom sink clogged - slow moving).. After 2 days they told me they did not have a Plumber in my area that responded to their request for servicing me. They told me to find my own plumber and if this plumber is not registered as a contractor then that contractor would have to get authorization from AHS to do the work. This will be difficult because (I) have to do the work and there are contractors that are unwilling to call AHS for authorization. I wonder how they would handle my request if I had a broken water heater and needed service asap with lack of contractors in my area that are most likely not responsible to begin with. Basically they put this in your freaking lap to take care of. Not my fault if they don't have enough contractors (probably because they don't want to pay the full amount to contractors - they are cheap!)

I’ve been with AHS for over 20 years. I bought the house in May 7th, and it came with a home warranty. Now I’m remarried, I sold back the house and transferred the warranty to where I currently live. The first house had an air conditioning issue back in ’98, and AHS was wonderful about it. They helped me get it resolved, so I stayed a customer. Fast forward 20 years, I’ve had a few times when I called them. The cooling fan on my air conditioner outside has blown several times, and they would replace the motor. They replaced it twice in one summer. This summer, we blew the compressor. That happened a month ago but it is just now that they scheduled it to be fixed tomorrow.

My experience with American Home Shield was absolutely miserable. We were in need of a new air conditioner. It was diagnosed wrong back in the middle of the summer. I spent 400 and some dollars to put Freon in a system that was old and needed to be replaced. We had no air conditioning most of the summer. The air conditioner got replaced and it went out again because they didn't put it in properly. It just went on and on all summer. The American Home Shield representatives were fine but nothing ever got done in any sort of timely fashion. I was supposed to be called and I never got called. In any of the people who came out to fix things, the last person I had was wonderful. He's was the best. My air conditioner is fine now. It was one of those things that should have been replaced and I shouldn't have had to spend the money that I spent on it.

The air conditioner unit outside wasn’t running. I submitted the claim online as I can't ever talk to anybody. But it would be nice sometimes to talk to a human when I have a problem and I would like it if they have that option. Then it took a few days before the contractor came out but they fixed the problem. It’s been a month and so far, everything's good. I had another problem earlier in the year and it took three weeks to fix a dryer which is a long time without one. They could’ve gotten a part locally and fixed it in a day or two. I was not happy. American Home Shield was not as good as I thought they would be.

When I had my pool heater fixed, AHS had to come out twice. The first time, I was able to do it online which was awesome. The second time, because there was a request to fix it once, I had to call in which was not ideal because I had to wait on hold for 35 minutes. But CS explained everything. They had the contractor come back out and they contacted me the next day. The techs were great. They were very nice and knowledgeable. The first time, they thought they fixed the part that was broken and it was working. But then, it stopped working after two days. They were very apologetic when they came back. They fixed it again and we were good.

The toilet stopped up recently so American Home Shield sent someone out to basically unstop it. We had no problems submitting a claim and the people they sent out were very helpful and knowledgeable. Everything went great.

I submitted a claim online with American Home Shield for a plumbing issue and an oven issue for my rental house. The plumber was really good and he didn’t overcharge. He definitely went out of his way and I wanted to specifically commend him. The oven guy, however, never followed back up with me and he just did it directly with the tenant.

Our AC blower went out six weeks ago. I contacted American Home Shield by phone and the reps were courteous. They sent out a contractor who came at 10:00 and he fixed it that afternoon. My experience has been wonderful and AHS is a very good company to work with.

Submitting a claim with AHS and getting somebody here multiple times were a pain. The online subscription sucks and not really user-friendly. So, we call in to file claims but we are put on hold and told that our wait time would be 30 minutes. They also offer to call us back but they don’t often do that. I've been dealing with them for over a year now, and they used to keep their word and we would wait for 20-30 minutes. Recently, I was on the phone for an hour and 45 minutes before they answered. My claim for the refrigerator was sent on a Monday, and they finally came out on Friday. I'm trying to feed just my wife and myself, but at this time it happened, we have our daughter and two granddaughters here. And my daughter has to keep milking in a formula for the baby. And so luckily, our neighbor had a small refrigerator, which I've now bought from him.

I submitted a claim online to American Home Shield because my pipes were leaking. They dispatched a gentleman and he came to my house the next day and he fixed it. I love American Home Shield. For people who are not home-savvy like me, it's the best thing.

We had a plumbing claim with American Home Shield a couple of weeks back. The water in our bathroom was not draining properly. Then the shower in the next bathroom was leaking and water was not coming in. A plumber was out here soon after our claim online. He was good. He came and he looked into the issue right away. For one of the bathrooms, there was something that was broken inside. He fixed that and the water was draining fine. On the next bathroom, he said that the shower had to be changed and he could find somebody close by. His buddy was in the nearby area so he went to him and got the new shower and replaced it right away. He was done within 45 minutes.

We were gone for the weekend and came home to a broken air conditioner on our top floor. I filed the claim to American Home Shield on my phone and it was very easy. The tech was really nice and very friendly. They said it was the foil and it's was just perfect timing. Now our AC is doing great. It was a good experience and I'm happy with American Home Shield.

So... here are my experiences with American Home Shield. Like many service organizations, the plans offered are scalable based upon the level of service the customer chooses to enroll in. Typically, you pay a fixed monthly fee, and then based upon the customer's plan, the contractor is paid a service fee each time they respond to the service request. Back in the early 2000s, my family signed up with American Home Shield, and it wasn't terrible. AHS actually had halfway decent and honest (which in New Jersey is a rarity) contractors working with them. They were relatively competent, and seemed to try and advocate and support the customer.

I have been with American Home Shield for several years for 2 homes that I own and paid several thousands in premium. Had a problem with a washer and first took 10 days to send a mechanic. Then after another 10-12 days, they came back with a cash offer which was about 1/3rd the price of a similar washer or about 1/2 what it would cost to get a new person to repair the Bosch washer.

The purpose of American Home Shield is to correct any problems that your home may have that's covered by them. A couple of months ago, I made a claim to them for some fixture that were leaking and to replace a toilet. Submitting the claim was fine but I wasn’t pleased with the initial technician that came out. I shared it with the company and the owner himself came out and took care of things for me. Since the repair, the things are working as it should.

Have had AHS going on for 3 years now and this is the last time I will deal with them. I have sat on the phone on hold for 45 minutes each time I call about my service that I am needing. My ac went out 2 years ago and had the compressor replace. Now it’s 2 years later and it went out again and just 3 months ago the coils started leaking and they replaced them and I still had to pay almost 300 bucks because of freon r22 because they’re phasing it out. Prices have gone up. Now it’s 2 months later the compressor went out again and I have to fork out another 500 bucks to get it replaced granted it’s still under warranty.

I’ve had American Home Shield for years and they’ve never let me down yet. I had a plumbing issue and they took care of it. I submitted the claim online and they sent out one plumber but he couldn’t really fix the problem I have. He determined what the problem was but he didn’t have the proper equipment. So he called it in and they sent out another plumber who took care of the problem. He had the equipment and everything is good now. But I got stuck with two service charges. Despite that, AHS has been really great and I’d like to keep them.

I recently filed a claim with American Home Shield for my broken AC. I figured how to submit a claim online and it was fine. It was easy to schedule and the tech that came out was really helpful. He fixed the problem and was able to answer all my questions. My AC has been fine since it was repaired about two months ago. Having American Home Shield was cheaper than paying for the repair myself.

We've had three claims with American Home Shield over the last year and for the first two, I was having problems finding my account online. I got frustrated and made a phone call instead. The reps were great. For the third time, I took time to figure it out. We had a leak around our toilet and American Home Shield sent someone out and fixed it. The contractors have been quick to do the service. The warranty has served its purpose well and we love it because we didn't pay for it. We looked into renewing it this year and with the service call that we would have to pay for and the cost of the yearly plan, we didn't think it was worthwhile for us. We couldn't see where we would renew it unless there was something major, which could happen.

I had some clogged-up drains in my bathroom sinks. Also, my downstairs toilet was leaking onto the floor. So, I called American Home Shield to submit a claim and I had to deal with it six times. The plumber came out, and I wasn't present but my wife was. He said he unclogged the drains and that the toilet wasn't leaking water, it was condensation. That was a lie because there were big puddles behind it so, I turned on the bathroom sink, ran it and the elbows under the sink were leaking like a sieve. I called the plumbing company back and the guy said I would have to call American Home Shield and set up another appointment. Why would they turn the nose that they screwed up the sink?

We submitted a claim for our stove to AHS online and over the phone. It was a major waste of time when I submitted over the phone. It was terrible due to the people and waiting to get in touch with others. They were always telling us how busy they were and it was a constant pain in the ass. The interactions with the reps were very inconsistent from individual to individual.

We were at our home for a week or two and the air conditioner wasn't working right. It was difficult to submit a claim with American Home Shield. We can't get through. We have to do everything online but at that time I didn't have internet. I tried to speak with their representative several times. I had to go through sales to get anybody to help me but the rep was helpful during the last time I spoke to her.

We had a water leak in the basement and I called American Home Shield and they sent a plumber. The contractor was very nice. The contact info was shared to an e-mail and he was right on time. He seemed very good about it. The problem was fixed and we don’t see any issues with whatever he did there. The work I received was a nice experience and the key factor was the timing and the professionalism of their contractor and that’s what we as a customer look for.

Our air conditioner went out, so we submitted a claim online. I have the app that came with the email that says, pick a time between this time and that time and a couple of days and I picked the time and then they came. The contractor that came out was very good and professional. It took him 20 minutes to find the problem, switch out a couple of the parts, and fix it. The area director at the real estate is very good, so I recommend the warranty to a lot of my buyers too.