American Home Shield Reviews

I filed a claim with AHS because I had to get something done with my air conditioner. I really liked the contractor who came for my AC. They were very knowledgeable with what they're doing. The AC was up and running and that was the best part of all the whole situation I went through. The process was complicated only because of the companies that American Home Shield deals with were not really reliable. Also, everything was fine with their representatives. The one that made me uncomfortable was the person that I had to speak with when I cancelled. He said, "You can't come back anymore. You have to start this all over again." It was not necessary to do all that talk to me because I'm a customer. That's when I completely said that I'll never come back with American Home Shield.

I submitted a claim with American Home Shield for them to fix a leaking pipe for the air conditioner. I like being able to set it up online. However, I have to put in my credit card number and the payment comes out, but a lot of times the contractor is not aware of that. I constantly need to make sure and let them know I've already set it up online, but it's not a big deal. Their customer service is great and I got the email immediately. Then I got a call from the contractor over the weekend to confirm. He was very timely and great. So far, the air conditioner has been working perfectly. My experience with American Home Shield has been excellent and I have recommended them.

I needed a plumbing repair. I received excellent service from the plumbing contractor that was provided to us by AHS. The process of making the initial call to this very moment was absolutely painless and effortless on my part, even remarking to my wife and neighbors how very much I appreciated it. The contractors were not local. The local plumbers are very high-priced and don't afford themselves a very good reputation. I feared that I would be in contact with one of the local people that I would not want to do work in my home. And instead, it was someone I didn’t know from a neighboring town. They replaced some old damaged pipes with new ones. It was done so quickly and there were no issues at all. It was absolutely wonderful. Everything was expeditious, very professional and it did save us money. I would highly recommend their services.

I spoke with an AHS social media rep Kima, on 9/25 & reached a very satisfactory resolution. The co pay that was billed in error was removed from my account, she gave me a credit for a future co pay (should the need arise), she explained the measures that AHS is taking to ensure that the company is hiring & training more reps to reduce customer wait times when calling for assistance, & in general, all around ensured that I was happy with the resolution. Im impressed with the time and results of Kima personally working with me for a resolution, & has restored my faith in AHS.

My most recent claims experience was for the washing machine. The repair guy didn’t explain a whole lot but dealing with Home Shield was great. The claims rep helped me with all my questions since I was new to them. She was very good, nice and friendly. At first, the repair guy thought he was going to have to bring somebody else in and that he wasn’t going to be able to do the job himself. Then he decided that he could. Eventually, he decided that we needed a pipe from where the city is and then where it came into the house. That helped but he didn’t explain much while he was working. We had to spend $3,000 to get a pipe brought in and replaced from the city into the house, and that was the one part that Home Shield didn’t cover. But the washing machine is working good now with better water pressure. It still takes a long time but that’s just the way the product is. Overall AHS was very helpful.

We’ve had American Home Shield for about a month now and when we had a problem with the toilet, I went online and filed a claim. Their website was easy to use. The plumber then called and set up the appointment. He came out within 24 hours and fixed the problem. It went very smoothly. We also had a refrigerator issue initially and it was the same thing. The technician got back to us at that same day. He needed a part, came back the next day and fixed it. My AHS warranty has worked great and I appreciate having it.

I filed a claim with American Home Shield over the phone for my washing machine. I'm old-fashioned and I like to talk to a person and not a machine but don't like the wait time when I'm trying to call in. I've started submitting online because it's a lot faster and setting up an appointment online is cool because it is easy. AHS sent a contractor and I tried to explain to them that they needed to order the control panel, which is the LED screen that was cracked. But they ordered the cover to the control screen, which is a big plastic piece. I told them that that wasn't where the crack was and it's not on the exterior plastic part but in the actual LED screen. I had to wait five weeks for that to all transpire until they got the right part. They didn't listen to me the first time but they were fine as far as the personality.

We had one air conditioner that was running but not putting out cold air and the other one had a bad filter. American Home Shield fixed it both at once but they overcharged us and we were supposed to be getting a refund. I filed a claim online and it was very easy. The technician was very knowledgeable and helpful. He knew what he was doing and fixed everything. The only negative is that he had no idea how to charge us based on the home warranty thing. Also, he was late about 30 to 45 minutes and I called because my husband had to go to work. They told me that the technician had to get back to the company store to get some parts that's why he was running late. But he cleaned up after himself.

We had a plumbing problem. I was out of town at the time so, my wife handled everything and she submitted the claim with AHS. The contractor got back with my wife and set up a time to come out. Once they arrived, she explained the problem to the plumber. It was a great visit and they handled the problem in a short amount of time. Everything is working out fine right now and we haven't had any problems.

The reps were professional and courteous when I called to submit a claim, and the process was easy. My son dealt with the contractors and he was able to tell me exactly what happened. If a 16-year-old can tell me everything that went on, then the contractors did pretty well. Later we had something else that went wrong with the dryer, but they came out and fixed it and it's been great since then. Overall it pays to have American Home Shield.

We had an issue with our air conditioner so we submitted a claim for it online. AHS got back to us pretty quickly but the contractor that came out had a questionable behavior. He was very quirky, kept telling me things that didn’t make sense and not explaining it in a way I could understand. I was really glad I wasn’t in my house alone as it was not a comfortable experience. The company that initially came out was wanting to do a lot more stuff even though they fixed the initial problem. They started telling us that if we didn’t do what they're saying, our home warranty won’t be covered.

My air condition unit went out and I submitted the claim online. The representatives got back with me. Their contractor was absolutely wonderful and they need to always keep him. He was right on time, knew what was wrong, got the air up, and took care of it. He called me after American Home Shield got in touch with him. He explained everything to me on what he was doing and how he was going fix it. It was working fine since I got it fixed.

We had a dryer problem so we called American Home Shield and they arranged to have ProTech people to come. The ProTech came and did a couple of things, but when they left we still had the problem so we called them back. They told us that they need another part and have to order it. We went back and forth for three weeks and they kept saying they were going to come back but they never did. They were rude, incompetent, and kept making promises that they had no intention of keeping. Then every time I called Home Shield I got to wait in line and wait until I finally get through, and then they go through it. They finally realized that repair people were not going to come back and repair our dryer so they arranged for a Sears repairman to come out, which he did.

I’ve been with American Home Shield for over 20 years in different houses. I submit my claims online and it’s been easy. They’ve sent me some good contractors but some of them are one-man operation and it takes a long time to get service sometimes. I recently filed a claim for a fuse on the stove that went out. The guys that they sent were good but I’m disappointed that they don’t have access to quick parts, so they’ve got to order parts and it took five days to get the thing fixed.

I had two claims at the same time with American Home Shield. One was to fix the dishwasher and the other one was to repair the faucet in the master tub. AHS handled the initial call really well and both contractors were good. The guy who did the dishwasher had missed some stuff in the pump but he came right back and took care of it. AHS covers plumbing and the only thing I was concerned about was with the bathtub. If you take the faucet off, there's water gushing everywhere, so it's got to be part of the plumbing. But they wouldn't cover it and it cost me a ton of money. But everything works well since the repairs. And overall, AHS has always been quick to answer the phone and to handle whatever issues we had. They've been a good company to work with.

Our air conditioning stopped working in the middle of summer during 90 degree days. A tech came out the day I requested service and identified a bad heat exchanger on the furnace and recommended a full replacement. 3 weeks went by and the tech did not receive parts from American Home Shield. When I called I requested to speak with a manager. They said, "A manager will only speak with you by calling you back within 24 hours." 48 hours later and still no call. I had to call back and they tried to sign me up for another manager call back.

I had a stoppage in my laundry and the plumbing stopped working so I called American Home Shield and the guys repaired it. They finished the service today. The plumbing contractor was CV Plumbing from Haverstraw, New York and they were really good and were so professional. I did the claim online and it was easy to do. It took a week to replace if they needed to replace something, which is understandable. I couldn’t do laundry for more than one and a half week, because I was waiting to fix it. Overall, I’m happy with AHS service. They are reliable and less expensive, and they have good customer service.

My hot water heater went out and I filed a claim with AHS. When I called to submit a claim, it took a while to get a claim through. The representative who I talked to was nice, though. Also, the contractor they sent was okay but I don't know what they did about my water heater because I bought my own water heater and I paid my own person to come in, put the water heater in and do my wiring. They said that I need to have my wiring redone before they can repair it. The company that they sent out want to charge to repair it along with me paying for the service fee. It's ridiculous. They are not willing to pay part of the rewiring of the house where I did everything down myself. I'll probably end up cancelling them because it's not beneficial for me lately. I'm making a monthly payment to them and when they're coming out and having to repair, I spend more money. Overall, AHS is not worth it.

My programmable WiFi thermostat has been having issues that caused the air conditioner to stop working. I called to file a claim to American Home Shield and I had a very professional interaction with the rep over the phone. It took them a day or two to send someone out but that was at a time when it was hot here and air conditioning was in high demand so it didn't surprise me. The contractor who came was very professional as well. He called ahead to let me know that he was running late and when he arrived, he did a pretty good job of explaining the problem. I was a little skeptical but it turned out he was right.

I had a problem with my air conditioning unit and I submitted a claim online. American Home Shield sent a contractor to fix my AC and he was awesome. We've had a few contractors and he's the best one we've had so far. AHS sent out a competent guy, which I'm finding out is a rare thing. My AC is very old but it's still working after the repair. So far, so good. Everything went well with AHS.

My AC stopped working and the first AC repair person AHS called kept putting me off. When he finally got here, he didn’t charge me because he couldn’t find out what was wrong. The second one who came had done what they said they were going to do. He was on time and got it fixed. Since then, my AC is perfect. AHS reps were very helpful. They have done what they were supposed to do. The customer service was good but I called during a time when the heat wave was going on in California and Texas. I was told someone was coming back and they didn’t. I wasn’t bothered by it because I understand the heat wave going on in other states. Overall, it was a great experience and I was very satisfied with AHS.

I needed my garbage disposal fixed and I filed a claim with American Home Shield online. It's pretty easy to navigate the website and to request a service, and they got back to me really quickly. The contractor sent by AHS did very well and I was very impressed.

I've been with American Home Shield for two years. I have five ACs in my house. I have two or three pending claims right now and I was on hold for hours with the insurance company. Nobody picks up the phone. I was on the phone for hours with the contractors and nobody responded. People were rude and service was very bad. My experience with the AHS reps was better, but they're also abrupt.

I called American Home Shield to have a hot water tank fixed and the rep scheduled the appointment. Then the plumber contacted me for the dates that he would actually be coming out. The first time he came, he just did an observation and then had to come back with the parts. It's been great since the repair. That said, I don't like the fact that they come out and then have to come back. I’ve already told them what the problem was.

My range hood had a recurrent problem. Our claims were submitted online if it is a new one but we do it over the phone if it's a recall. This claim was submitted online because we could not get through on the phone and we've waited over an hour which was too long. It's been more and more difficult to get through the phone and AHS really need to amp-up their call center. Though with online, there's no comments area and I simply request the service. The contractor from American Home Shield got here and fixed it in 5 to 10 minutes. The guy reassembled things and left. We've had AHS for about 15 to 20 years in different places and we're satisfied with them.

We thought we had left the freezer door open but it turned out the refrigerator stopped working. Everything in the fridge was spoiled. So I filed a claim with American Home Shield. I went online and just put in my address. I appreciate that the system was so easy and smooth. We were kept updated throughout the process through email like when they assigned it to somebody and when the assigned person accepted it. It was awesome.

We're new to the American Home Shield and we're completely satisfied at this moment. They're very reliable, quick and punctual. I called one day, and they were out the next day to repair it. My mother had a sump pump put in a while back and I submitted a claim for her. I also had a garbage disposal put in at my house. The same serviceman did both jobs and he was excellent. Since the repair, everything's been fine. My wife's happy with the garbage disposal and it made things a lot easier for her. I would recommend American Home Shield.

I submitted a claim online with American Home Shield for a plumbing service. The contractor who was sent out was perfect. Everything was great and my plumbing has been excellent since the repair. American Home Shield is perfect, easy and convenient.

When I first registered, I called and got the information and set up everything. Then I went on the website after we got off and saw a coupon on the website for new members. When I called back, it wasn’t even 24 hours and they said that I cannot buy the coupon. It has to be right when I sign up. I would recommend that they make sure to take care of their new members. I like American Home Shield, though. I haven’t had any problems with calling and scheduling a repair. It’s a good service to have.

I recently called American Home Shield for a problem with my air conditioning unit. When I called to file a claim, the whole time was a little too long. But other than that, my interaction with the contractor was great and I haven't had any problems with my AC since the repair. Overall, my experience with AHS was good.

The sinks are running slow in my house on Park. There's some stoppage and there's regurgitation up into the toilets and the showers. Raw sewage is coming back up into the shower. Yesterday, the plumber came, looked around and wasn't able to find a cleanout access. He explained that without cleanout access, American Home Shield wouldn't cover it. He then left and I called them back because I talked to somebody here who told me that there is a cleanout access on the south side of the house. I called the plumber back, his name is Spencer, and he was going to call me back but I haven't heard from him yet. This problem is now getting to be two months old.

A co-worker was talking about American Home Shield one time and I checked into it. I have been with American Home Shield since 2006 and I continue to use them. When I had to get an air conditioner fixed, I filed a claim through the internet on a Friday and it was pretty easy. By the following Monday afternoon, I got a phone call and the technician came on a Tuesday afternoon. He diagnosed the problem, fixed it and he was gone in about an hour. So far, everything AHS fixed has been great. They always fixed whatever needed to be fixed as long as it fell within the policy that we had. But sometimes, you think something is going to be fixable but they point it out to you that it's not. If I just read my policy, I would understand that that wasn't covered. Other than that, everything else is good.

I have been with American Home Shield for a long time. I filed a claim for the air conditioner but it's good now. Right now, I have a problem with the heater. I tried to put the heat a few days ago, but I didn’t get the heat in the house. I have not contacted AHS yet because right now I'm in the hospital doing dialysis, but I'd like to call them. So far, my experience with AHS has been good and I like the company.

I’ve had American Home Shield before and I got them again when I moved. I have them for about four years this time and I'm glad I have them because they’re very good. I recommend them to everybody. I recently had to do a claim because of my dryer. I used their online submission and it was perfect. Everything went very well. They sent a guy from Sears and I was surprised by that but he was very good. He was also nice and he knew exactly what he was doing. My dryer would keep running and the timer wouldn't shut off so they put a new one in and it's working fine now. But the switch in the door is no good. They've replaced it twice now and I've given up on it. So I put a piece of paper on it and now it works.

Sunday night 9/10/17 our water heater went out. Wife initiated contact with AHS via internet. They arranged for a local plumber to contact us. The following morning 9/11/17, plumber was able to come out and assess the problem. Was told the water heater was old and beyond repair, leaking water etc. no longer working (it was 12 years old), needed to be changed with a new one. I agreed.

I just spent forty-five minutes waiting for someone to answer my customer service call and then the line went dead. No answer. There is no other way to get help with an issue with AHS, no chat, email, etc. Just a black hole of bad service.

I was mislead to believe that my home warranty would cover all repairs to my home, the only out of pocket would be 75.00 Service fee. They sent me confirmation of the warranty but never sent me any other documents. I am a realtor and was encouraging people to use this since I had been explained that it was great coverage. I was never told that there was a limit to bringing the home up to codes requirements which since my water heater went out 2 days ago I found out they cover that up to 250.00 only and the contractor says that's going to cost 400.00. So out of pocket that's 150.00. Plus the other items one totaling 75.00, the other 325.00, and 185 for copper pipes to be added to the home. Out of Pocket 335.00 plus the 75.00 Service fee for a total of $410.00. I am not a happy person that I was lied to by the sales department.

Our water heater went bad, so we submitted a claim with American Home Shield, and their representatives, as well as the contractors that they sent have been good. However, we had a downtime where we were without a water heater for three days. The process took a little longer that I thought. But other than that, it was good.

We had a vendor from American Home Shield come out for the toilet. It was a plumbing incident and we felt it was an emergency which it was. The toilet started to flow causing contaminated water to go from our bathroom to our master closet. It created damage and we couldn’t get it to stop. The American Home Shield rep on the phone was there but was unsupportive of what I was trying to tell her. She told to tell me that they didn't do emergency claims. I told her where the last time I filed an emergency claim, somebody called and got somebody on the phone for me and handled the situation. She was not willing to do that. She would just leave a message for the vendor and they’ll call me back within 24 hours.

I just had American Home Shield out for my air conditioner. I can't ever get them online and that's my only complaint with them. I have to leave it on hold and let my iPhone sit for an hour or so. I submitted the claim by phone and they were good. I called and left the speaker on and I did it when they answered. They suggested a local person. I looked him up and I did not want him out to my house. I called back and requested another guy. I asked them if he was on the list and the rep said, “Oh, yeah,” so I’m very happy with that. The contractor who came was very good. It was Delta Mechanical here in Marion. They’re very high and reputable. My air conditioner has been good since the repair. It just needed freon. I’ve been pleased with American Home Shield.

When I submit a claim with AHS they get back to me really quickly. The reps are straightforward and they give me the answers that I want. They're very nice and honest and they get the work done. And they answer all our questions about that. We've been trying to fix the AC every summer like two or three times and it's always been solved.

I got American Home Shield when I closed on this house on August 1st and we've had five claims since then. Three of those are individual claims and the others were just following up on issues that needed resolution. It’s relatively easy to submit a claim. The only issue that I ran into was when I had a claim that hasn’t been marked as complete on their end and I needed to call them out for something. I couldn't go online and submit a request. I had to call and the wait times were ridiculous.

Both sump pumps in my home failed. I submitted a claim to AHS online and it was very easy. I just pulled up the website, put in my concern and then they immediately sent it over to a vendor that contacted me for assessment. We were not able to rectify the problem but the contractors were responsive and they're still working on my pumps. However, there needs to be a better understanding of what's covered under their contract and how they determine what that coverage is from a consumer's perspective. But, the experience with AHS has been pretty good.

We were having some problems with a couple of plug-ins in the floor and my wife submitted the claim to American Home Shield over the phone. An electrician traced it down and found out that this was a non-issue. We thought there was a problem with the plug-ins but we found out that the owners before just had it disconnected. He was great and very efficient.

I purchased a home and got the American Home Shield warranty with it. We had a pressing issue about a leak from the piping into the basement so I contacted AHS and filed a claim to get that problem fixed. I did it over the phone and it was fairly simple. They gave me a couple of options to pick from. They asked me if it was taping or some other issue and it was easy to decipher exactly how to put it to them so that they knew what they were coming out to look at.

I’ve had American Home Shield for four years now on a condo that I am renting out. I've been pretty happy with the service up until the incident we had in May with the air conditioner. They sent a contractor who said that due to American Home Shield's policy, the first thing that they have to do was check the coolant levels. If they see those numbers are wrong, they would fill it and charge at a discounted rate. And so we did that. Then they said I should call them back if there’s any problem. Two months later, the air conditioner was not blowing cold again. I called and they came out, found that there was a bad part and they had to replace it. And then, I got a call and they were asking for $125 for service call. I told them I’m not going to pay yet because there are things I don't understand.

My AC didn’t work and I called up American Home Shield. The contractor came within the timeframe and he repaired it. After he found the problem, he wanted to make sure that there was nothing else. He was very professional and was very thorough. Overall, my experience with AHS was easy and quick.

Ice was building up inside my refrigerator that when you open the door, its rubber gasket was even covered in ice. So I called American Home Shield to submit a claim. The only problem I had was that it took four to five days for someone to come out and fix it. If your refrigerator is completely out, you will lose everything. But the technician was able to make my refrigerator work. Overall, it was easy to submit a claim and the representative was very nice. But they need to get more contractors to work on appliances because they have only used one in the Birmingham area.

It was very easy to file a claim with American Home Shield. The rep was very helpful and the response was immediate. With the most recent claim I received a response from the plumbing company that would be coming out to service us in less than five minutes. She took care of everything. Also the contractors are very good and thorough. We had a leak on our second floor that ran down to the first floor and the guy was extremely helpful and very knowledgeable. And we didn’t have any problems after the repair. We've very been pleased with the service.

Our disposal was broken so we called American Home Shield and the next day, they contacted the company who will be coming out. The company contacted us and three days later, the tech came in. I told him what the problem was and gave him the $75 deposit and they gave me a new disposal. It was a quick and easy experience.

I was having problems with my dryer so I called American Home Shield. They took the information and the company called me right back. The contractor came out at his scheduled time and fixed the problem quickly. My dryer's performance is up to my standards since the repair. I was really pleased with how it went.

I’ve been with American Home Shield for about 10 years and I recently had some issues which I called them for. My initial complaint was the toilet and then a few days later it became the sink in the bathroom. I went through their automated system and it assigned a sewer company. Because of the bathroom, they thought it was a sewer issue. I called and spoke with a live person and she went ahead to send the sewer company out. I told her that I was concerned as to whether they were sending the right person but she told me that whatever I needed to have done, that company would be able to take care of it. When the guy came out, he told me he is not a plumber. He ran the auger down the toilet and didn’t get anything. That was the most that he could do and told me I needed a plumbing company. I called back to AHS and told them that.

My AC didn't work when I turned it on, so I filed a claim for it with American Home Shield. Filing a claim wasn't a problem but the first people they sent out were no good. The second guy they sent out from United Air Temp was courteous, professional and knowledgeable. I’m very satisfied with this company. I don’t use the AC that much, but the couple of times I have turned it on, it worked fine after the repair. I would recommend American Home Shield to a friend. They were very helpful and very compassionate about what I was going through. And I might be buying another one for somebody as a housewarming present.

There was something going on with my air conditioning unit two months ago and I called American Home Shield. They were great and did a good job, and I've had no issues with the claims process in general. Their process is not the most efficient but it works. The easiest way to get a hold of AHS is to call them. Wait times are good and I get the service in just a couple of days. I've had excellent interactions with the only contractor that I've used for the only claim that I've had to go through so far with AHS. My AC unit has worked well since the repair.

I’ve been with American Home Shield for about four years now and I tell people about them all the time. If there’s something that needs to be repaired, they will come and fix it. If they can’t repair, they will replace. It’s also a good thing that the customers have the option of upgrading and paying the difference. I filed a claim with them because my old refrigerator went out. I called on the phone at first and then my daughter helped me to do it online. The repairman came and he couldn't fix the refrigerator. He said the parts of that fridge, and even the actual fridge, were not being sold anymore.

I had American Home Shield when I had my house before. This is my second house and they're no longer the same. I had a main drain stoppage and I submitted the claim by phone and online. I thought doing it online would help make the claim quicker but it didn’t. American Home Shield called a couple of people out but the plumbers couldn’t get out the next day. My whole house was stopped up and it was three or four days before AHS finally sent Myers out to unstop my main drain. The plumber was very professional though. He took care of what I had to get taken care of and everything is back to normal now.

We received the home warranty when we purchased our home. Within a month, the dishwasher was no longer working correctly. After submitting a claim online (August 5, 2017), we waited over a week and didn't hear anything from American Home Shield. So we called multiple times. Finally, we were able to wait long enough to get a representative on the phone. We waited on hold for OVER AN HOUR. The contractor assigned to the job NEVER contacted us.

Submitted a claim with AHS for a washing machine that was leaking and a dryer that wasn’t heating. We did it online the first time and then they called. They told me that they're coming in five days. They've been here last Wednesday but they didn't order the right parts or the sufficient parts. They told me they're gonna be here this week but they haven’t called me yet. Overall, though, my experience was good.

I have American Home Shield for several years now. I usually make a call to submit a claim and within a day or so, I hear from the company and the company will decide on the next few days what’s going to be a convenient date and time for them to come out when I’m going to be home. I called AHS recently to submit a claim on my lights. I have two lights on each side of the garage and one light that hangs right over the front door that works with one switch. Something was not right with the switch and it wasn’t about changing the bulb.

My family had American Home Shield at their home and it helped them out a lot. So they pressured me to go with American Home Shield. It's a lot of money upfront that I almost secretly hope something's broken already and I get my money for it. I recently had a claim with American Home Shield to fix a stovetop. That was pretty smooth. The technician arrived on time. He had to scrape away a lot of old dirt from the stovetop. He was quiet and polite, and did his work. It's still not perfect but he fixed it. It was a very quick experience.

The upstairs AC unit was no longer working in my home so I contacted AHS to come out and see what's wrong, and repair it. They were very quick to come out, diagnose the issue and repair it right the first time. The claims reps are always very helpful, informative and friendly. Explaining what my level of coverage is and what I can expect from the vendor that they're going to send to me for the repair. The interactions have been very seamless which is helpful for me. I work quite a distance from my home so I'm always given a window of time that the contractors will arrive. And they arrive within that window.

We've had a couple of issues but American Home Shield hasn't covered anything for us. We just kept getting charged with the $75 service call. They came out for the dishwasher months ago and the thing never worked. They came back out a couple of weeks ago for that and this guy said he ordered all the parts for it. He also said that he's going to be back to fix it but we haven't heard from him and that was four weeks ago. Then we had a guy come out for a plumbing leak. He was trying to say it was coming from the ceramic tile but it's not. It's coming from the drain pipe. Then he said it was coming from the shower and left telling us it wasn't covered. Then somebody came out for the double oven and also said it wasn't covered in the warranty. So I got irritated, ripped it out myself and put a new one in.

I called American Home Shield for my air conditioner and when the technicians came out, they had the parts on their truck and they knew how to fix the problem right then. They didn’t have to come back. I was really surprised and it made me feel good. American Home Shield is good to have especially if you own a home that has a lot of things that might break.

I submitted an air conditioner claim online to AHS. The service was all good and since the repair, everything’s working fine.

My AC went out and the fan kept running but it was getting hotter. I wasn't sure what's going on until we noticed that the AC outside was just not working, so I filed a claim with American Home Shield like I always do. I used their automated system and it went through fine, but it happened on a Friday and I didn't want to wait for the delay because I have young kids. And so, I contacted a different provider that American Home Shield used and often helped us out. I asked if they could come in sooner at any time because I've got kids and I can't have them sleeping in this weather. And he said that was fine, so we tried to work that out.

I had some very unprofessional people from American Home Shield before. I had some electrical problems and when I tried to get the situation rectified, the man who owned the company that came out wouldn't do it. I was very angry with him and told AHS to stop sending me folks like that. So they were very careful to send me very nice, excellent and professional-acting young men. They did what was needed to be done, including the one that the other guy who had come before did. and they waited for me. I've told my girlfriend that she needs to get AHS because they're really good and she did.

I am very satisfied with American Home Shield. I filed a claim online for my AC and they were pretty fast in getting back to me. The contractor they sent was very good and was able to explain things to me too. Since the repair, the AC has been topline. I’d recommend American Home Shield to my friends. I hope they keep it up.

I've been with Allstate for years and when I switched over to American Home Shield, I didn’t do that willingly and it wasn’t something that I wanted to do. The roof needed to be replaced which has been replaced now and that was the only reason Allstate put me with AHS. I filed a claim with American Home Shield but they said I hadn’t been with them long enough to replace my roof. It was easy to file but nothing came of it after they outright refused my claim within a few minutes. AHS called me back a couple of days to tell me why they refused and I paid for the roof out of pocket. I'm not officially canceled with AHS until my agent does something formally. I don’t want to be left out there with no insurance and I'm confused as to what's going on here. Nonetheless, I'm back with Allstate now.

Submitting a claim at American Home Shield was perfect. I just email my friend who sells the policy and she does it for me. Recently, my air conditioner won’t work. It was a recall. The first time I had it repaired, something else happened. But the technicians fixed it the second time and it's now working like a charm. So far, the people sent by AHS were the best that's ever been to my house. They were fabulous and they offered great service. Friends who would ask me about them should get their service.

I recently filed a claim online to American Home Shield for a garbage disposal and a toilet leak. I have submitted claims many times and I find their process easy. But I also call them when there's some issue with my account like when I renewed and they haven't gotten my payment. The contractors have been very good. Recently, I submitted the claim at 8:00 o'clock at night. I had a call at 7:30 the next morning to schedule and they were there the next day. They showed up within the time frame that they told me they would be there and quickly resolved the problem so my experience with them went as advertised. It has been a very positive experience but I've also had a couple of bad experiences over the years that I have gotten resolved through AHS. Overall, American Home Shield is a good value for home warranty coverage.

I’ve had three claims total, so far, since I’ve been with American Home Shield. One on the refrigerator and twice on the condenser and air conditioner with a heat problem. And all three times I’ve had nothing but fantastic service from them. The most recent claim was for my air conditioner. They set me up with an air conditioning company. The contractor had to come back on it because he said the air handler, condenser, and the outdoor unit had leaks in it. It was going to cost around $1,500 to fix it as it was in pretty bad shape. American Home Shield replaced the old unit and it’s working fine right now.

We had a microwave gone bad so I submitted the claim online to AHS. They contacted somebody locally to come out and look at it. The contractor was very good and solved it. The appliance is working great after the repair. AHS worked well for us and it has been a convenient experience.

I’ve been with American Home Shield for 5 years. When I submitted a claim for a water heater, I had to sit on hold for a while. However, they were helpful when I finally got hold of them. It took a week before a contractor came over to inspect the water heater. They were very professional and provided good service.

I submitted a plumbing claim on the phone and the rep that I talked to was good. However, I was on the phone for over an hour before I ever got a hold of anybody from AHS. Also, a problem I had was that they sent me a deal through email telling me that I was late on a payment for the $75 but I never received anything in the mail. They kept asking about it and I never got an invoice to pay them. So, I paid it and then four days later, I got a bill for $75. But they didn’t charge me a late fee. The contractor was good, though. He did his job and left. No problems at all. As soon as I fix my washer, we’ll be good to go. Overall, the experience was professional.

I've had American Home Shield since July and I've already had two claims with them. The most recent one was for my stove burners that weren't working. I submitted the claim online. The contractor came out three weeks ago and has done a fine work but it's still ongoing. He has to order new burners. I’m really impressed with AHS so I just really appreciate the experience.

I had a recent claim with American Home Shield for my dryer. I have been trying to call them a couple of days in a row but I had to hang up a few times after being told that I had to wait for 30 minutes or longer. Finally, I was told of a 15-minute wait time and so I held on, but ended up waiting for 45 minutes before I got to them. Even so, once I got to a customer service rep, I was okay. I let them know I’m frustrated. We got the repair order, the contractor came out, did his business and left.

My AC was repaired a couple of months ago through American Home Shield. They've been pretty good to work with and my interactions with the contractors were good as well. Everything is working fine and I'm happy with AHS overall.

I just moved into my house on June the 28th and I had to put my first claim on our sewer ejector pump with American Home Shield on July the 1st. I've put the same claim in five times in a row in the last two months. Getting their reps on the phone was awful. I would sit on hold and there were a few times I stayed on hold for almost an hour before someone answered my phone call. Most of the people were polite though, but there were some times that I felt like the employees didn’t work at the same company because they were not on the same page. One employee would tell me one thing and the other employee would tell me something totally different about my coverage. One lady even said, “That’s new to me. We haven’t been trained on that yet. I didn’t know that.”

I had four appliances that needed repair - my oven that had a broken handle, my oven range hood that had a motor that wasn't working as well as it should, an ice maker that wasn't making as much ice as it should, and a washer that was leaking water when it was washing comforters. I had a guy come out within 48 hours and he identified all the parts that needed to be done. He was able to repair three of the four appliances with parts that were still in stock. Except for the oven, which the handle, unfortunately, was discontinued, even though the oven was manufactured in 2004 or 2005. The oven was operational, just no handle.

I've had the same issue about my air conditioner and this is the seventh week of my summer in Florida at over 100 degrees with three small children and without air conditioner. American Home Shield didn't handle the situation properly and the problem was the terrible company that they sent. There was a human error so I was so upset. It could have been solved but out of four appointments, the technician only showed up to two with no notice. If my appointment was at noon, they would show up at 8:00 at night without calling me and they never answered the phone. They called to tell me they're coming in for two hours at noon the next day and that's the last time I heard from them.

I had some plumbing issues in my house so I called American Home Shield's 1800 number and set up an appointment for one of their vendors to come out which was K&S Plumbing. The typical turnaround time is a couple of days so that was expected, but when the person came out, he stayed for 20 minutes on the telephone and then he spoke to my husband for a little while. My plumbing was backed up and the plumber mentioned that he couldn't run the line because American Home Shield would only cover a portion of the line to be run, which was 100 feet and it needed to be more. He said it won't be covered but they could charge us $600 to have somebody come out and blow the system out like a pressure pump so the plumbing would start working again.

I filed a claim with AHS for my oven and my microwave. The technicians who came and fixed the problem did a good job. It worked out fine. Overall, I’m very satisfied. And I'm glad I continued to use their insurance program for 12 years.

I had a small air conditioner problem and I submitted the claim online to American Home Shield. The contractor who came was good and all they did was change the capacitor. The repair had been good so far.

Cold water wasn’t working in the bathtub so I submitted a claim online to AHS. The tech came on time and got the repair done quickly and in one time. All went well and I was satisfied with the service.

The issue has been resolved. The customer service representative was great! My rating for the resolution is 5.

I had a problem with the vent so my husband submitted a claim online. American Home Shield sent out somebody who couldn’t work on the vent since it was a component of our furnace. But as soon as I called them and said what was going on, I explained that it was an oil and not an electric furnace, they sent somebody else and that person took care of the problem. Overall, AHS makes things really easy. We haven't had any problems with them. They answer questions when we have them. They also send out really nice guys.

I called the 1-800 number for American Home Shield to file a claim when we heard some noise coming from the air conditioner while we were doing some remodeling on the house. It was a really long wait time so I had my wife do an online service request that went smoothly. According to my wife, the guy that came out was professional and courteous and knew what he was doing. Now, the AC is working fine. I would like to add that they say it takes 24 hours for them to call once you make a claim so I was just wondering if it could be faster for something urgent. Other than that, everything’s smooth and I’d definitely recommend them to a friend. We’re actually having some plumbing work done today through American Home Shield and we’re paying $75 for a service call – a very good value for a warranty that was paid by the seller of this house.

My water bill had increased significantly to $85 and my water bill is never that high. I didn’t notice for a month that my toilet, you could hear water surging every now and then so it had been going on for a while. I tried looking in it and adjusting the little bobble thing myself but couldn’t solve the problem. So I called American Home Shield to see if someone could come out. Sometimes it’s hard getting through on the phone lines of AHS to reach someone. But after you get someone, they’re pretty quick. Within 48 hours, you’ll have someone call you back and give you the claim number so you know what’s going on. Then they’ll call you back and have someone set up an appointment to come out and work with you. I'm a nurse and with how I work, it’s really important that they're here if they tell me they’re gonna be here at a certain time ‘cause I'm on someone else’s time and they’ve been pretty good about that so far.

My air conditioner broke and I got water all over the house. I submitted my claim for that to American Home Shield over the phone and the contractors who came were prompt, efficient and knowledgeable. They were excellent. Since the service, the unit has been doing good and I haven’t had any more problems yet. AHS took care of the issue like they're supposed to, which was what I expected.

We had a hot water heater leaking in the garage. I called American Home Shield to file a claim and their reps were very courteous. I told them about the issue and they sent somebody out. We ended up paying for an attachment to the hot water heater, but otherwise, it was covered. After the repair, the water heater has been working fine.

We had a leak and a faucet needed to be replaced. The plumbers came as expected and the two guys were fairly young but very knowledgeable. They explained exactly what would happen and because my house is not very new, the work that needed to be done required a part which they would order and then they would call me back to set up an appointment to install. They called back, came in, replaced the part and walked out and it was a very nice experience. Another time, the humidifier on my furnace was dripping. The contractor looked at it. He said there was no leak and that I just didn't tighten it enough. He did that extra little thing and made life a little bit easier. They were fabulous and very nice. I've used other contractors before, but AHS should definitely keep these ones and continue to work with them. We could not ask for any better. All in all, American Home Shield has always been very good and has always pulled through.

My air conditioner needed a capacitor and I submitted a claim online with American Home Shield. The guy who came to fix it was nice and he did a good job. Our AC kept us cold since then. But I didn’t like that when the guy came out, he said that the thermostat wasn’t clicking off to idle and I have to file another claim. I’m not going to file another claim for that because it’s another $120. Other than that, I’ve recommended them to other people.

We thought we had an electrical wiring problem so we called American Home Shield’s 800 number around the 19th of August. The power was out for the refrigerator, dishwasher, and garbage disposal. I was put in touch with an electrician in Edmond, Oklahoma and made an appointment. The guy came when he said he was going to come and took care of the problem. He's very professional and was able to diagnose it and figure it out quickly. Right now, I am happy with the service and I don't have any complaints. They're customer-friendly and efficient.

My air conditioner was leaking recently. I looked through my contract with American Home Shield to make sure that it was covered. I called, spoke to a representative, and they booked me an appointment. It was my second time using American Home Shield and the contractor who came out was really professional. He fixed the issue with my air conditioner. He was very thorough.

I had this refrigerator for only two weeks and the motor in the icemaker was gone. Their rep was very helpful in giving me timeframes about when the contractor would get out and when the icemaker would be replaced. The contractor assessed what was going on and he got the parts ordered. It took about five to seven days for the parts to get in and he came right out and explained what he would be doing. Then he gave me suggestions on setting it and he set it for me. He also told me what possible other problems could happen and how to avoid that from happening by setting it on certain temperatures. He was very nice and he talked through everything.

I’ve worked with other warranty services on the house and American Home Shield has been the best, so far. The last time we needed them was for our dishwasher. I submitted a claim online which was easy, and the contractors who came out were friendly. They were right on time and just got right to work. I would recommend American Home Shield. Their reps were always very helpful. One time we had to cancel the call and I paid the $75 upfront and the rep refunded that right away.

We had an air conditioning leak. We found submitting the claim to be challenging because it was truly an emergency call but American Home Shield was not able to get anyone to us within the same day. But the reps were friendly and I felt they were putting all effort necessary in trying to get someone here. And once the air conditioning contractor was able to come, he did highly professional work and he was very courteous and polite.

I have paid for this service 3 years and my A/C had issues. It wasn't fixed the first time and I called because the company they chose for me kept putting me off, held 1 and a half hours. Then my air went totally out then the same company came out and my air locked up. To be able to have it fixed it takes replacing the inside and outside unit. They will not replace my inside 2600.00 and I can't pay that so they won't replace my outside. I am stuck without air. I had to buy a window unit to try to stay cool. That is why I purchased the plan. Not happy at all. I have contacted the Attorney General. I paid my deductible but still no air. :(

When the main shutoff valve to my house was leaking water, I submitted a claim online to AHS. Filing it was fast and easy. My dealing with the contractor was great and very pleasant. He was friendly. He fixed the shutoff valve within a minute and it’s been good since the repair. AHS met my expectations in getting it done.

American Home Shield has saved us money because there’s a lot of the stuff we’ve had done since we’ve had the home warranty and it definitely helped us out. We’ve had a couple issues recently and one we’re still trying to deal with. We had a leak underneath our sink and they had to replace the pipe ‘cause it was an old iron pipe that was rusted through and it was leaking. It got the drywall on the back of it and the back of the underneath the sink wet and they had to pull that out in order to replace the whole pipe.

My hot water tank wasn't getting hot and it kept breaking the circuit where to click on and off. I called it in with AHS and they came out the next day and were able to get another hot water tank within 48 hours. The contractor was very knowledgeable with everything that he was doing. He let us know that we caught the problem just in time because it was on the verge of bursting, where it would have caused more damage than what we had originally. He was explaining things and answered all my questions because I was clueless on the way the new hot water tank looked than the one I had. He brought it to my attention that over the years the models had changed. He even called back to check on everything. It was an excellent experience overall. I would definitely keep American Home Shield on my team and try to recruit other people to come aboard because the service is great.

Our most recent experience with American Home Shield wasn't the most positive. We had scheduled to have plumbing problem fixed and I paid for the warranty. When they came out to do the service, they didn't do everything they were supposed to do at their first visit. I called to ask for them to come back out, but somehow the appointment got cancelled and so did the payment. It was like a whole big mix-up. Then a couple of days later, I rescheduled and they came back out. Needless to say, it took quite a few days and it turned out that I had a leak that had been going on for a while. My husband said that when we had a problem with the toilet a month ago, the guy that came out twisted some little thing to have more water and put new flappers in. But one of the toilets, he didn't clean the old debris from the other flapper. The old flapper was what's causing this to leak a little into the tank.

We filed an online claim with American Home Shield for our air conditioner but I didn’t hear back from anyone until I received a call from them while I was at work. I couldn’t answer but they left a callback number. So I called back and was on hold for 45 minutes before I spoke with anyone then gave them the information. I was told they will call me back to tell me who they got. I haven’t heard from them so I called again that afternoon. This time, I was on hold for 2 hours only to be told that they couldn’t find someone to service my air conditioner and I will have to look for somebody to service it. I was being transferred to another department when the call got disconnected. When I called back, the wait time is more than 1 hour so I just waited until the next morning to talk to them.

I was waiting on the phone forever when I submitted a claim with AHS for my air-conditioning unit. It took two weeks for them to get somebody out here to fix it and I almost got an air problem for about two months. Also, the contractors came here six times to fix it. When they first came out, they said they needed to go back to American Home Shield to get them to approve the repair. When they came back to fix it, something else was going on and they said they had to get AHS to approve that too. My AC is finally working now but not 100% and my room is not that cool like before.

My daughter-in-law spoke very highly of AHS. They've ended up having their dishwasher replaced and had worked on their furnace. I filed a claim when my burner went out and I'm a little disappointed that they can't get here at least by the next day. Waiting a couple of days, to me, seem a little long. Maybe they need to hire more people. It could be a lot of things and I'm not going to discontinue it because it takes two days for them to come out here. Also, I think $100 is a little much just to come out and look at something.

We recognized that our air conditioning stopped working first thing in the morning, so I was able to submit a claim online early. American Home Shield had someone set up that afternoon and the guy that came out took care of it quickly and efficiently. It was great.

We love American Home Shield and we've been with them since 2007. They take care of us and give us peace of mind knowing that if something goes wrong with the house, they're there. So far, we have filed claims for a microwave oven that acted weird a few years ago, a furnace problem, and water heater issues five years ago, and all of them were very positive experiences. Recently, our air conditioner had gone out so I submitted a claim with AHS online. It was simple to do. I just go to their website and click the right button. A technician was sent out to the house within 24 hours and he was very professional and courteous. He was also very respectful to me, my house, and my family. He knew what he was doing and the repair was perfect. He took the air conditioner out and showed it to me so I could exactly know what he had done. He was topnotch and it didn’t take long for him to fix the problem.

We had a plumbing issue so we submitted a claim with American Home Shield over the phone. It took so long for AHS to get to us, but the contractors they sent out were good and answered all the questions we had. Things have been great since the repair. And overall, we had a good experience with AHS.

It was very easy to submit a claim with American Home Shield. You just do it online. However, speaking with them online was not easy. I had to call them a few times about different things and the wait time was about an hour. They need more people because it's ridiculous to be held up that long. American Home Shield doesn't pay their contractors enough to get the best.

American Home Shield sent a company that was not up to standards to repair our air conditioning. The repairs they did were completely the opposite of what would be to my satisfaction. I had to call American Home Shield back multiple times and notify them of our dissatisfaction. But the regular reps that I talked to did not listen to me. I kept on telling them that we live in Florida where it's very hot, we don’t have AC and that the repairs that were done here were not adequate. I had to escalate the matter to the president's office and one of the president’s assistants answered, their people started listening to us.

There were multiple appliances on my work order and when the agent set up one call for one company, they set up for one appliance. When the company came out, they said they didn't get the other two appliances, so they couldn't work on them and I had to call American Home Shield back. I submitted a claim for a microwave and it's not clear on my policy that the countertop or the built-in is covered. Since I had a countertop unit, the company recorded it as a countertop and AHS did not approve it for repair. On the same work order, I also had two refrigerators that needed to have ice makers repaired and the disappointing thing is I called in and stayed a long time because when I book a service trade online, I can't specify the number of units, the issue or anything else.

We’re new homeowners and we've had American Home Shield for a month. We had our water heater replaced and it was very easy to file a claim online. The contractor was a very friendly and approachable person, even humorous at times and it was the nicest part of the whole thing. As far as I can tell, everything about the repair seems good. All in all, American Home Shield is freaking reliable.

I’ve been with American Home Shield since December 2016. They have great coverage, but just enough to be inconvenient and the price of the service call is affordable. However, AHS only provides band-aid fixes. They do not ensure long-lasting repairs. My most recent claim with them was for my HVAC unit. It’s been a problem ever since we bought the house and this most recent service call on it makes the fourth since December. Different technicians had come out to service it, but we've all gone through American Home Shield. The last contractor who came was wonderful and since the repair, the unit has been exemplary.

My most recent claim with American Home Shield was for my refrigerator door that was rotted out on one side. It got rust on the door and water coming out of it was not clean. It needed to be replaced but AHS will only replace the door. It took me a long time to submit a claim. They don’t answer the phone. I hold at an average of 40 minutes. If they call, they transfer me to somebody who might be the wrong person or from the wrong department. They even may not pick up the phone and then I have to hang up and call back and wait for another 40 minutes. If I don’t get it online, I won’t get anybody. The contractors sent by AHS came and said what they needed to say, just like the man who came out for the refrigerator. He knew that it needed to be replaced. But he can’t tell me that because he needed to hear what AHS was going to do and which was what he was going to report to me.

For my last two calls, I've used the automated calling service and that’s super easy. I usually filed my claims by automated services and online because it's difficult to get a person. AHS calls within 24 hours, but they come out within one to five days. The contractor explained everything, even prior to telling me what he was going to do and what he was going to submit. Even after he came back, he explained everything and showed me the parts. He was good and very clear. Whoever the contractor that they contract with, they're very knowledgeable. They're clear on what they're doing and they tell me prior to and after what they’ve done. They keep going up on my yearly payments, but that’s to be expected. Otherwise, I'm fine with them. They're an excellent company to work with all the way around.

Took me 2 hours to reach somebody, and when got them they just admit they do not know better and no way to talk to their manager or somebody else. No possibility to discuss and repair if you do not agree with their decision. In my case a previous service done through Home Shield (by previous homeowner), did not tie correctly one of the taps (I find out this later on) and AC were losing gas. When I called for service same company send a tech. They deemed that AC has to be replace and try to sell me a new AC, and Home Shield waive all their responsibility as pre existing condition, refusing to cover the service. So I called another AC repair for second opinion, in just few min. they find the leak at the tap near to compressor, just tie it (I was watching him during leak detection and repair) and filled the gas, and everything start working.

The ice dispenser in my refrigerator wasn't working, so I filed a claim with AHS online. The tech called within two hours and he was here the next day. He came in and fixed it and it was very smooth. We also had a faulty furnace, so we had a new furnace installed. This time, it was a different contractor who took the job. It took a little longer because he is a one-man operation. It took close to two weeks before we had service done on it. That process could have been a little quicker in my estimation, but once we're in contact with him, he did an excellent job. AHS provides good service overall. I’ve been with them for two months and I’m very happy with it so far.

I saved up a number of plumbing stuff before I called AHS. I had a drain and three faucets that were being a problem. I also had a serious leak in a separate pipe. Submitting a claim has not been easy. I spoke to representatives and they’re good. The contractor came out quickly in the instance of the emergency pipe leak, but they missed site and then caused a lot of problems. They finally came and fix it, but things would’ve been a lot better if they got it right the first time. But the company is not user-friendly at all. They don’t want me to talk to anybody, request anything and communicate with me.

We have our lake house insured with American Home Shield for appliances and the experience has been frustrating, time-consuming, terrible customer service. If I call in a claim, I wait a minimum of an hour to talk to an agent. They make us wait and it's intentional. I usually just leave them on the speakerphone and they always have the same recording saying they have unusual call volume and it has been that way for the last two years. They leave the same recording on and try to wear people out to the point where if I was not determined as I was, I would never make a claim. I plan on 5 hours from start to finish for every claim. Even though I can spend many hours, there tends to be some type of resolution once I get in and work through the system.

We recently filed a claim with American Home Shield a month ago and it went pretty good. The contractors they sent were great. The bad side of it was we’d requested a plumber and we finally just got so pissed off with American Home Shield not sending somebody out that we just got screwed and we paid for that out of pocket ourselves. Though AHS somebody, they wouldn't respond. Our overall experience would have been better if they just had more reliable contractors working for them.

I had a claim with American Home Shield for a light fixture that had a shortage in it and was all jacked up. Home Shield had a portal and I sent the claim online, and the technician they sent out was awesome. He was one of the nicest guys to come out that I met. I told him, “Hey, can you look at my light switch in another room?” and he was cool and helpful. He fixed everything and he was great.

I was very satisfied with the contractor that AHS sent for my AC repair. They were very quick and knowledgeable. They also explained what they were going to do, everything that they were doing, and what they did. Since then, the AC’s working fine. I had some leaking coming through my vent before, and it's not happening anymore. I've been with AHS for 10 years now and I'm glad that I have them.

The representatives from American Home Shield were kind when I submitted a claim for my air conditioner over the phone. I had no problems. The guy came right away so it was perfect. The contractor was very courteous and nice. He had to come back because it was the control board on my furnace that was defective and the air conditioner is fine now. If anybody would ask me about AHS I would definitely refer them.

I submitted a claim to American Home Shield for my air conditioner. They got our financing done and got it replaced. The contractor sent was good. However, I’m not exactly familiar with the process of what they do cover and if something like that has to be completely replaced. I’m still a bit foggy about that. From a general perspective, my understanding was that if something breaks and it’s not fixable then they would replace them and in my case, they weren't going to cover very much of it. Still, my experience with AHS was good.

The recent claim I had was disastrous. I was without air for 12 days and I ended up buying an air conditioning unit. I called in and made a claim and American Home Shield sent out Air Time. They came out and got the air-conditioning working. 31 days later the air stopped working. I contacted them and I was put on hold for a long time. I finally got a hold of them and they sent another company. The guy came out and while the unit was frozen, he told me that there was nothing he can do now. He left and didn’t say when he was coming back. We found out that the unit was a block of ice that melted all over my floor. I had to call them back and I didn't want this original company back so they gave me a new company, United Air.

Three weeks after we closed on the house that we bought, the water heater quit heating. And so, I called Home Shield and they set everything up. The rep was very nice as well as the contractor who came out. He was on time. He was knowledgeable, he seemed to know right away what was wrong, fixed it and was out of here. It was pretty quick and everything has worked perfectly ever since. It was well worth $75 because I’m sure it would’ve been way higher to have to pay somebody to come out. The sellers of the house actually bought the home warranty and I’m glad they did.

I'm not happy with American Home Shield and I have been trying to get in touch with them. My shower was leaking and every time I flush the toilet, the shower would drip. We were gone one weekend and when we came back, it was dripping and my wall was soaking wet. AHS sent somebody out but I can't contact them in regards to getting my wall repaired. It's a 30-minute wait time to talk to somebody. Nobody picks the phone up. I get emails from them about their service being complete and I respond by saying, “Call me at this number” but no one calls. The contractor did fix the leak adequately, but I would like somebody to call me so I can get my wall repaired. This is the first time I submitted a claim which I did online. The service worked great up until after they were done with the plumbing and the drywall wasn't fixed. Overall I'm satisfied, though I would like better communication with American Home Shield.

I'm not a technology person, so it irritates me that I can't call American Home Shield and talk to a person. When I call, I have to leave my message on a recorder. Everything has to be done online, which I don’t like. But once I get through, the service is good. I needed help with my garage door, and the technician that came was great. However, I’m wondering if he realized that I really needed a door because here it is, a month later, and I have to buy the door. Overall AHS was prompt and even though they couldn't get to me for a couple of days because they were backed up, they told me upfront and I appreciated that.

We had a plumber come out and fix some faucet under the sink. He came when he said he would and he did what he needed to. The faucet has been good since the repair. That was the first time we've had any experience with American Home Shield and it was very positive. American Home Shield was efficient, reliable and cost-effective. I would certainly recommend them to others.

I'm having a great difficulty reaching and talking to somebody from American Home Shield. I wanted to ask them what coverage do I have towards a replacement of a new unit. I have sent emails to them and sent a letter to their main office in Memphis, Tennessee, but I got no response. I also couldn’t talk to a live person. When I called, I was put on hold for 40 minutes. I've done this at least about five times and I've given up.

We had a microwave incident and there’s this one company that AHS used and I tried to get AHS not to send that guy because he was supposed to repair my microwave but he never came and finished putting in the parts for the microwave. And the battle went on for over two years. Finally, I got to close it in and I bought a new microwave. They sent another company that finished the repair. My dishwasher was the same way, so I finally bought a dishwasher. I’ve also had work done on my air conditioner and had my washing machine replaced. The latest incident was I had a sink garbage disposal that was not working properly and a company came in and said it needed to be replaced. They replaced it, and they also fixed a leaky faucet, which was terrific.

I called American Home Shield for a repeat visit for my washing machine. The person that I talked to and the contractor were excellent. However, the contractor hasn’t fixed it yet. He said he needed to order a part so he's got to come back out. I also had an AC unit repaired last year. They didn't replace the whole unit. They just replaced the compressor. So, now, I got a new compressor in there with the other parts. The actual unit is old and the compressor is the most expensive piece which didn’t really make a lot of sense to me. And then, the compressor went out again this year and there was only a year warranty on it. So now, I'm pretty much back where I started. I got to seek American Home Shield's approval to order a new AC unit before it gets hot again rather than to replace the compressor again. But the overall experience with AHS has been pretty good.

American Home Shield is not as responsive as they used to be. You have to hold a very long time even when you call back. There was one night that I held for over two hours. And then when I finally got somebody, they hung up. So, then I asked the rep the next day if that call was logged and she said it wasn’t. And then they encourage you to use the website, but it doesn’t explain every issue, so you still have to end up calling for a customer service rep.

When I first called AHS, they sent out a company and it took a week for them to get here. The girl that did it, spent 10 minutes fixing or putting some capacitor on the unit. That didn’t fix it. I called again and it was another week before another guy came out and he was a Lennox salesman. He was trying to sell me a new unit for $8000 and I said that I’ll think about it. I’m a 100% disabled veteran on social security and VA money, and I’m taking care of three grandkids. So, he said that he’ll have his secretary call me with a plan but he never did. I called AHS back and told them that they still haven’t fixed my AC and it’s been three weeks now. So, they sent a guy out and he knew what he was doing. He fixed the air conditioner. It was working good for a week and then it just quit. It started making this squeaking and howling sound on the unit outside.

I was pleased with American Home Shield’s overall service. My most recent claim with them was for my air conditioner. I filed the claim online and their website was easy to navigate. The contractor who came out was very pleasant, knowledgeable, and polite. He fixed the air conditioner and it was quick. The service went well.

I turned in a request for a washer to be fixed and AHS was unable to process a request within their timeframe. After several phone calls and 3 days later I only have a appointment schedule for a repair TWO weeks after the initial request. Unacceptable! AHS was able to take, process and deduct my payment for the service fee with NO problem but unable to actually have a contractor here. Every time I call I receive different information from customer service about the same questions. I have gone as far as finding a vendor who does work for AHS but they are unable to find contractor in my area.

I've been using American Home Shield for years and I’ve been very satisfied with them. It’s easy to set up a claim. My most recent one was for an air conditioner. I filed it online and then AHS sent me a confirmation number. We were also informed when the contractors were coming out. The contractors AHS sent were good and quick. They replaced the fan motor, took my money, and were gone. After the air conditioner has been fixed, it’s blowing up cool air, which was what we wanted. I had two furnaces replaced by AHS at a different house about 10 years ago. Every time I've had an issue with the furnace, air conditioner or whatever it may have been, it's always been a pretty good experience.

Our heating and air unit went out. We needed to have it repaired since we've got some family members with health issues so we filed a claim with AHS. The contractor came out the very next day and got it fixed for us right away. My husband was very impressed with his work and I don't see any problems with the unit since the repair. Working with AHS was pretty simple and they took care of the problem.

We had an electrical issue with our garage door. It had one little glitch, where it won't go up and down, but it’s not as much as bending. Submitting a claim over the phone to American Home Shield has been very easy. The representative I talked to was wonderful and I'm happy that once I put in my request, they came right out and got things done. They came out and the guy checked it. He realized that it was just the chain that needed adjustment. After the repair, it goes up and comes down better. Overall, it was a great experience.

Our microwave went out. I submitted the claim online and the process went pretty smoothly. There was a little bit of a problem with the installation though. I recently had some kitchen work done and got some backsplash retiled. The vendor was gonna put the microwave in and backsplash tile wasn’t shaved down enough to fit the microwave. They said we could just install it ourselves or call back and they would come back out and do it. We had to bring the tile guys back out to shave the tile down and the vendor eventually came back and it all worked out.

I’ve had a good experience with American Home Shield. I recently had to call them to submit a claim for the air conditioner and the submission went well. They sent a good contractor who was professional, courteous and on time. My air conditioner has been working well since the repair.

We had a leaky faucet in one of our bathroom tubs. They fixed the tub, and the only one they couldn’t do was the one near a water meter. There’s water seeping in and then, American Home Shield said that we’re not covered for some pipes outside so they couldn’t do that one. It has always been a good experience with AHS and I recommend them. It takes a lot of the angst out of home repair.

The dryer wasn't heating and I filed a claim with AHS. Their rep was very pleasant and he sent me an immediate confirmation with the name of the company that would be making the repair and their phone number. The contractor arrived within the proper time and he was very pleasant. He went straight to work and he was efficient. It didn't take him 15 minutes to find out what the problem was but he didn't have the part. He said he would order it and call me back when it came in. I've been with AHS for so long. There have been some people that have come out that were not professional but that's through the years and lately everything's been very good. So I would definitely recommend them.

The most recent claim we had with American Home Shield was about a defect in the air conditioning pump. The AC unit was working but there was a problem with a leak. Apparently, the previous owner of this house had done some work to redirect the drain from one of those machines. They had put a little pump and opened a hole into the pipe that was draining the water out of the house. But water was backing up through that hole and, since the machine is in the attic, a leak was created in the ceiling and came through to the second floor bathroom.

We recently submitted a claim online with American Home Shield due to a water leak that was causing damage. Getting a claim service was easy, what’s hard was getting it expedited. When I talked to the plumber, he couldn't come in 24 hours. But he could come if we expedited it through American Home Shield. That would mean I’d have to call. And unfortunately, with American Home Shield, I’d be on hold for about an hour and a half.

I submitted a claim for my AC with American Home Shield. Everything is automated. So, as soon as I called, they assigned a vendor and then, they called me and fixed an appointment. The contractors, they don’t interact much. They detect the problem and take it from there. The most recent issue was for the AC. There was one contractor assigned, he came and fixed it and took some money saying that it won’t be covered. I paid out of pocket. But it was not fixed. I called American Home Shield and they sent another contractor. And, again, the same thing continued. He fixed it and then it didn’t help. So, he had to come back again. I hope it’s fixed today, otherwise, I have to call.

Our air conditioner quit working so we called in. When I was trying to call in my air conditioner problem in the terrible heat, I had to be on hold for one hour and 24 minutes. I didn’t give up because we needed to get an air conditioner. The next day, AHS expedited it. They got somebody out on a Thursday. They determined we either had to have a new compressor or a whole new unit. Either way, we’re going to have to pay quite a bit of money. If we got the compressor, we had to pay about $400 for Freon. If we got the new unit and paid to get the old unit taken away.

The freezer fan of my refrigerator was making noise and there was ice at the back of it. I filed a claim with AHS online and didn’t have any difficulties. The contractor was great. My only complaint was my refrigerator was beeping and he said that the beeping would stop as soon as the freezer came up to temperature. But it beeped for several hours and didn’t stop. But as soon as I called and said it was still beeping, the tech came out immediately and played with it a little more to make sure it stopped beeping. Since then, it’s been fine.

I would definitely recommend American Home Shield. I’ve been with them for almost two months now. Three weeks ago I had a problem with a high frequency thermostat that went bad. I submitted a claim online and it was extremely easy. It took me two steps and everything was handled electronically which was a breeze. AHS also made it easy to schedule the service and I appreciate that. The service person that came out to do the service was excellent because you never know who you’re gonna end up with and it’s not always a good experience. He gave me notice that he was coming to make sure that I’m also there. He was on time and very professional, polite and patient too. He answered all my questions, gave me his analysis, and explained the mechanisms and workings. He got the work done extremely quick and the dryer so far has been doing good.

Our AC unit was not cooling so I had to call American Home Shield. I submitted the claim, which was easy, and then they scheduled people to come out. The contractors were perfect and the AC has been good after the repair last week. It was a good experience and I would recommend AHS.

My refrigerator went out so I submitted a claim with American Home Shield over the phone but the first contractor they sent out didn't complete the work. The contractor told American Home Shield that they didn't get paid. That was weird so that made those contractors shoddy. It took us tons of calls to call AHS and let them know no contractor ever goes to anyone's house, does the job and doesn’t get paid. That's about a month and a half and AHS got it resolved but it was agonizing. Other than that company, all the contractors that have come out so far have been okay. AHS is one of the best and I'll continue to carry them over my property.

I've had a great experience submitting a claim to American Home Shield. I’ve always gotten call backs within 10 minutes of putting in a claim plus I've always gotten all the help and recommendation of top quality professionals in my area for me to call. My most recent claim was about insulation and installation and I had an electrician come out. He fixed every little problem that I had and even some more.

We’ve been with American Home Shield since July and had a couple of claims filed online recently. One was for our AC. Any time the temperature got over 90 degrees, the AC would trip the breaker. American Home Shield sent someone out, and they tried to fix something in the AC but it ended up not fixing the problem. So they had to come out again and reviewed it real quick. They said that it will have to go to an electrician to verify some further things because it is not the AC unit itself that's tripping. The electric people are coming out on Monday. So, it's been pretty quick turnaround for anything. I have really liked the contractors AHS sent so far. And my overall experience has all been pretty good.

My air conditioner was leaking Freon and the person American Home Shield dispatched out to my home tried to check the leak but couldn't find any. They just put in a leak detector on leaked floor. They said if it leaks again, they’re going to come back for free. Everything went well and easy and I had good communication with the contractor. However, it’s been leaking the Freon out every few months since the repair. But other that, everything's good and I'm very satisfied with my experience with AHS. They always sent the right contractor, provided smooth transactions and were pretty responsive.

The most recent claim done by American Home Shield was for my range, and submitting it wasn’t hard at all. My daughter Debbie did everything for me. The contractor who came was a very nice person. He explained things to me about the range and showed me how to use it, which wasn’t difficult. Since then, performance has been great and I’m very happy with my range. AHS did what they promised to do.

I have an AC issue. I called on Tuesday. No return call from vendor. Called vendor several times on Wed. Kept getting VM full. Finally got a hold and the vendor said he can make it out Saturday. It's 91 in the house. The vendor is a one man show in the inland empire of about 2.5 million people. Does this company really care? Or are they using the cheapest labor they can find? I run a call center for one of the largest companies that provides rental homes in the US. If it is 90 outside we are there in 24 hours not 5 days. Now I am currently on hold for 50 minutes. Hey AHS call center manager, I would have fired you long ago for that service level.

I called American Home Shield for our plumbing and electrical, which was part of the moving process. I was on hold for a modest amount of time and my interaction with the rep was good. Both of the contractors AHS sent were good as well. Our plumbing and electrical are better than what it was before it was fixed.

I requested service four days ago for my AC unit. My request was given to a company about a day later. Two days after that I had not heard from them. I then called them and they informed me they had never received a request, but would call me back. After never receiving a call back I tried to contact American Home Shield. I attempted to use the chat feature and was told no one was available. I called the 800 number. 30 minutes later I am still on hold and try the chat again.

Our a/c quit working. We live in the desert, 110+ degrees. 13 days have gone by and we still don't know when our ac will be replaced. Every time we have called we have gotten different information or just the runaround. The contracted technician was prompt, gave us his cell phone number and has kept in touch. Would not even recommend AHS to an enemy.

I submitted the claim for the air conditioner online. The original provider we had would not get back with us. But once I contacted American Home Shield, they switched to another provider very quickly. The new one got back to us the very next day and it was very smooth. Whenever I had to change the provider, I called AHS. It was a little different but it was still a pretty simple process. AHS takes care of the hassle like comfortable home ownership.

Our air conditioner suddenly went out so I filed a claim with AHS and it was out for four days before they fixed it. The contractors were booked because of the summer. But everything else was wonderful with the contractor. Everything was nice.

Our water heater won't start so we filed a claim for it online with American Home Shield. The technician mentioned that the remote was burned out then he changed it. The heater is now in good condition and is functioning well. It has been an easy and simple experience.

The most ahs would offer as to replace my refrigerator was $2800. This was far less than they led me to believe they would pay when I purchased the policy. That said they were able to use their buying power to purchase the GE Monogram fridge that would normally sell for $10k for $5,800 so my net cost was about $3,000. I would now rate them a 3 star.

American Home Shield is easy to deal with. I submitted the claim with them for the swimming pool pump via phone and they have good customer service. Then, the contractors repaired it on the same day that I made the claim which was crazy. I've had no problems with the swimming pool pump since the repair.

Several years back, my water heater busted. It was almost 20 years old and American Home Shield had some people come out. I found out from the tech that American Home Shield actually owns this plumbing company. I was told that the tank wasn’t drained because it had rust coming out of it. I didn’t live here for the last 18 years and when rust starts, it doesn’t stop no matter how much it's drained. That cost me thousands of dollars because the plumber had to expand some tank in it and put the water heater in, all that on my dime 'cause American Home Shield didn't do anything. The lawsuit was brought against American Home Shield and they still came back and denied it.

This morning, I called 'cause our toilet needs repair and the experience in submitting claims is generally fine now. But I had a problem twice before where their little automated system wouldn't accept my credit card. Although they wouldn't bill it until after the service if I wanted, I just had to give the number to start processing the service request and there was some automated glitch in it. I also had to hold for a really long time until I got to a person, but once I did, there was no problem. They've responded quickly and got the service provider organized. It was all scheduled and very seamless. The contractors came when they said they would. They also fixed things and if they didn't fix the whole thing, they would come back and do a follow-up without charging extra. Overall, the warranty has been useful and American Home Shield has been fine by us.

I’m on my fourth year with American Home Shield and whatever is broken, they come and fix it properly. I give them a call to submit a claim. And I’m on hold for a while and then their reps come on the line and they talk to me and take care of things from there. In the beginning, I was not very happy with one person from Sears, but the new contractor is really good. I have had few different things go out. My microwave went out and they changed the motherboard and they fixed it and it is working fine now. And before that, my washing machine was not working, so they changed one of its components and it is also working fine. They really do a good job and I’m happy with them. I have already recommended them to few of my friends.

I filed my claim with American Home Shield on the phone and the claim process was flawless. The contractor that they sent out to the house was fantastic. The techs were courteous, very professional, and knowledgeable as well. I had a great experience with AHS and everything is back to normal since the repair.

When I called American Home Shield to submit a claim, the customer service reps were right on their toes and I got good results quickly. I had a leaky valve in my refrigerator, and then I was not able to turn off any of the shut-off valves. I had to call my son-in-law and it was 7:00 in the morning when I found the puddle on my floor. But the contractors were there before noon and they did a good job so I was pleased. Everything is working fine right now.

I had a few claims with American Home Shield until it finally came to a point that my air conditioner needed to be replaced since the Freon leak kept on coming back. Submitting the claim online was better than calling them, where the minimum hold time was one hour, although the representatives were professional when I spoke to them. With one contractor, I had to put them down for being dishonest, gouging me on prices, and not returning my calls. I told them that I never want to use them again, however, when I submitted another claim, I cannot believe that American Home Shield scheduled the same people to come out even after my complaint. But other than that, the AC is completely replaced. It’s fine now and I was pleased.

I have AHS for total of about four years, a little over two years at my current house and two years at my prior house. When one of my two air conditioning units wasn't functioning properly, I submitted a claim online which was easy to do. The contractor they sent was very good, courteous, and on time. They got the job done and my air conditioning now works well. All in all, AHS was efficient and my claim was completed.

I hate calling American Home Shield. It always takes at least an hour to get them on the phone and sometimes, an hour and a half. It was good when I got someone on the phone though and they sent a technician right away. When I filed a claim for the water heater, someone was sent within 24 hours and the water heater was replaced.

I called American Home Shield to file a claim for a water heater relief valve. The contractor who came out was very personable, friendly and upfront. I would definitely recommend him anytime. The only drawback that I have with American Home Shield is the wait time when you call. I was on the phone and it takes forever to get a representative. It was 50 minutes the first time I called and then I got hung up on. Then it was near an hour and two minutes before I had a representative. When I did, I said they should come up with something where they don’t put you on hold, that they call you back when you’re next in line. There’s been a couple of times where maybe it was around 20 minutes but the majority of times, it is a very long wait. Even so, AHS is very reputable, cost-efficient and every time I’ve had them, they’ve done their job. I have recommended them to quite a few people.

I had an air conditioning issue and when the technicians came out, they were professional and courteous. However, they had to come out multiple times because they did the wrong thing each time, but the air conditioner is fixed now and it has been fine. Overall, American Home Shield has been easy to work with and worth the money.

I have a leak in my swimming pool. I filed the claim with AHS over the internet and their site is very friendly. I go and next thing I know, I get a text saying that they got a company that's going to notify me within 24 hours. But the contractor, Three River Pools, never did for five days. So, I called them and they said they never got a notification. I called American Shield to notify them again. When it got through, the Three Rivers Pool guy showed up unannounced. He didn't call anybody to let us know he was coming. My wife was here and she didn't know what was going on. I was out of town. It's been a mess and he didn’t do what I needed him to do. He just came here, said that we need to this and that, and left. AHS did the air-conditioner for me, though, on my first call. That worked out just fine. They had an AC person come out, find the issue, clean it and put it back together. But overall, it was a difficult experience.

I filed a claim with American Home Shield for the plumbing situation and for some electrical stuff which happened at the same time. For the electrical stuff, my ceiling fan went out and I had problems with my electrical bill but I got that taken care of. Also, my front porch light was starting to mess up and I was told that I could get that repaired. However, somebody called me and told me that I couldn't because it wasn't inside the house which was very disappointing.

My AC had a problem and I filed a claim with AHS over the phone. The people who came from Atteberry & Marshall were extremely courteous, efficient and they took care of the problem. They were very good and I would recommend them to anyone. It was one of my better experiences with American Home Shield.