American Home Shield Reviews

My most recent claim with American Home Shield was for the repair of an air conditioning unit. The interaction with the contractor was great but the interaction with American Home Shield was not. They denied about a half of the claim and I was transferred to their customer care center, who then promptly hung up on me. So, we came out of pocket about $500 on a repair because it was air conditioning and we needed to have that done. I’ve been with American Home Shield off and on for about six years but if I can avoid it, I would.

We tried our AC right away when we moved in but it wouldn't get cold. So we submitted a claim online to American Home Shield. The contractor they sent was good, and since the repair, the AC has been working well. Everything was good and the people at AHS were friendly and effective. They got all the work done in a timely manner.

I've always had good service with American Home Shield. The AC was leaking. When it started, I called right away and the reps were very pleasant and very efficient. When the first contractor came out he gave an estimate and I questioned. I called them again and then I called the insurance people again. And they took my questions seriously and pursued it and came up with the second contractor, which actually did the service. AHS should keep doing what they're doing especially when I dig questions to the first contractor. I was very happy with them. Most places don't listen to you but they did. The rep took a while to get back to me but she did get back to me.

We submitted a claim with American Home Shield through the automated system and they let me know who was coming through my cell number. Two techs came and they were very good, professional, friendly and quick. The tech said that if it has been a big leak it might not have made much damage. But because it was a little leak and it was behind the wall we didn't know it was there so everything had to get soaked before it ran downstairs where we found it. It was a mess and we had to get our home insurance to work on that. But everything worked well. We’ve used American Home Shield so many times and we are really thankful that we have a home warranty.

The AHS reps were efficient, very professional and knowledgeable when I had the pump replaced on my washing machine. The tech was good too and he got the job done right the first time. AHS was timely and they kept me informed of what they were doing and what needed to be done. I’ve been with them for a number of years now.

I recently had a garbage disposal replaced. I was able to get American Home Shield with a phone call and submitting the claim was easy. What I usually do is I have a preferred vendor and I just call the vendor. I’ve had a few problems with American Home Shield in the past because my preferred vendor went off that program and American Home Shield wouldn’t let me have them. I was able to get that resolved by talking with the manager though and I have not had a problem with American Home Shield in recent years. They send a company out here for all my appliance repairs and the HVAC work and they always do a good job. American Home Shield is prompt, efficient, professional.

Our most recent claim with American Home Shield was in reference to our kitchen sink being clogged up. We scheduled the appointment through them and they sent out a contractor. The contractor came out and cleared the clog but I noticed that it still drained very slowly. We called to schedule their return and it turned into a bit of a nightmare when they came back. They were supposed to notify us 30 minutes in advance before they would show up but instead we had about a 10-minute notice. The tech came to the house and son answered the door. The tech asked for my wife but she wasn't there and he said, "Okay, they're going to have to call us." My father got there right as the technician was backing out of the driveway so he was able to stop the tech. The technician told my father that he went in and flipped the the garbage disposal switch and that we have to call the electrician.

Horrible!! Horrible!! Horrible!! Horrible!! Horrible!! I am absolutely appalled by this company! It is the weekend and first "freeze" of the year. We got into the 30's last night and my heater never kicked in. The house got down into the 60's and it has barely heated up during the day. I submitted a work request online that said went through and apparently didn't. I called later the morning and got a ticket made from the call. The company they assigned us was closed at the time my ticket was opened and wouldn't be in till Monday. I called to have our ticket reallocated to another vendor and was told by Raven out of Georgia, that my situation didn't meet their criteria for escalation. The www.weather.com shows current temp outside as 59 degrees and the low's tonight will be 36 degrees. My house is 66 degrees at the moment.

I was warned about this company. Now I know the truth. RIPOFF. We purchased a home, with pool. Pool pump motor not working, supposedly covered with extra premium for their deluxe pool coverage, so we paid the required $75 service call. I had heard their contractors will do anything to avoid covering a claim. TRUE. Pool contractor said he ‘thought’ wiring might have been chewed on by rodent. Called and sent pic to someone, came back and said yes, they ‘think’ it was rodents! And, what do you know, excluded on policy! RIPOFF. I will be following up with Dept of Insurance.

I’ve had American Home Shield for a very long time and I’m happy with their services. Every once in a while, I’ll get a service provider and they’re not in the control of AHS. I had an issue with my freezer when water from somewhere leaked into it and it started creating a big ice block in the bottom. I filed a claim online and it was very easy. However, the tech couldn’t fix the freezer the first time out. They diagnosed it and said that they'd come back but they didn’t. I needed to hunt them down to come back and it was frustrating. But I got it fixed and it’s finally done. For the most part, the people that AHS sends over are top notch. They fix what they say they're going to fix, and they're kind and courteous. I have recommended American Home Shield to a friend and I’ll continue to use them.

I have AHS for several months now. I've had their warranty before, then it lapsed and I just resumed service. I got a plumbing problem that started a couple of weeks ago and it got progressively worse. So I made the call and submitted the claim online. I requested service and almost immediately I got some kind of reply back. Then a service appointment was scheduled in less than 24 hours. The contractor who came out was professional and their reps came at the time that they said they would. Then they did the job, cleaned up after themselves and left. They cleared the drain and stopped the leak. So, they did what I needed them to do.

We had a sink that kept backing up and the toilet kept running so they're both plumbing but they're two different areas of the house and when I went online to submit the claim, that wasn't one of the options. We need to be able to select multiple issues so American Home Shield needs to fix that. I was afraid to submit another claim and then get charged the second time so I ended up doing over the phone and with that, there's a real long wait always. Then if I forget something and have to call back, I can forget it. The rep was very nice but American Home Shield definitely needs more people answering.

AHS couldn't help with my AC's issue. The company they sent couldn't find the cause why my AC's Freon disappeared and their suggestion was to put in $1,000 worth of Freon. I refused since I didn't know if it's going to stay in there. I decided to go ahead and change the unit out. We've been dealing with the problem for a long time. Plus, I was supposed to get a phone call back from a manager, because I wanted to have a pressure test done, but never heard back from anybody.

One of American Home Shield’s contractors was out to look at the air conditioning unit. The claim was easy to submit via phone and my interaction with the reps was very positive. They were professional and courteous and they were able to answer the questions I had.

I submitted a claim to American Home Shield for my AC and they had someone come out last July or August to look at it. I came home from work and the AC was broken in my upstairs unit. They fixed it quickly though. I also submitted a claim for a washer machine the other day. This is the first time I've had that issue and they have to go look at that next week. The contractors they've sent have all been very professional and good. They explained what they're going to do and I've never had a situation where somebody was not qualified. It's been a good experience. They communicate well and send you emails. When you file the claim, there's usually an email sent to you right away. Plus, my issue gets resolved quickly each time. I will renew when my contract ends in April. It's certainly worth the money, especially on an older house.

I've had a leak in the garage coming from underneath the hot water heater closet. The leak was not a fast leak, but it was consistent and persistent. Sometimes it would dry up for about a day, and then sometimes it would not dry up for several days. When I explained that to American Home Shield, they said that if it's coming from underneath the hot water heater they should send out a plumber. The plumber came out and his assessment, which didn't take long, was that the hot water heater was leaking. I asked him to show me how he could see that and he said that there's a gap on the hot water heater floor.

We had a whole system backup at the trap and American Home Shield was able to send somebody out. The guy fixed the plumbing and everything worked. He was professional. It happened on a Friday night and I submitted the claim via the web portal. But the only way I was able to make it an urgent ticket was I had to call and sit on hold for about a half hour. The rep was good though. He immediately knew that we were in an emergent situation and made sure he could get in touch with the plumbing company that was supposed to be coming out and also made sure they had somebody scheduled out. After making sure the claim was in correctly, everything went smoothly.

I needed a water heater replaced recently and the interaction with the contractor was fine. But we did extensive work, beyond what we anticipated. I hope it was done well since it was also replacing the unit, bringing things up to code and filing permits to do so. I would expect that they did all of that. One of the reoccurring problems that I have with AHS is that they don’t route the service request to providers that actually do the work. The last two times, I had to call them on more than two occasions to resend the request. There should be an opportunity to set up more criteria in their system so that they don’t have that happening. They should also have better clarity on the front end so that a customer does not need to call multiple times and then be put on hold for an extensive period of time. But other than that, all the people that I've been on the phone with were extremely courteous and tried to do their best. Overall, AHS is relatively good.

My air conditioner went out for the fourth time. It happened on a Friday. We called Saturday and the reps were nice and concerned. The contractor got out there Monday and he was professional and prompt. He was very considerate, too. The problem was something simple and it was an easy fix, but I didn't think it was. He flipped the switches, the amps, the switchboard, the thingamajigy. I had already done that, but I guess I did it wrong or maybe missed one. My only complaint is they don’t work on weekends, but AHS provides excellent service.

Our claim with American Home Shield for a water heater was a little difficult. The gas water heater got blown up so they couldn't fix it and they had to replace it. We expected the water heater to be in place a little sooner but it took nine days for it to get installed. The company that AHS dispatched was really good and helped us out a lot. The technician who came out immediately was knowledgeable and professional. We had a lot of trouble with a lot of our services but it was good for the last one.

I was with American Home Shield a couple of years ago, then we had to cancel. I then decided to reinstall again. So far, American Home Shield is okay but I have an oven that has ongoing problems and a cooktop that doesn't work well. First, they said that they’re going to replace it then they decided they take the parts. They said it’s going to take six weeks to be fixed so I don’t have an oven for the past six weeks. Since last week they’re saying the part is coming. I talked with the contractors and they were nice but it’s very hard to get in touch with them. They’re supposed to come today but they called and they said they cannot come due to an emergency. They were supposed to replace those two but they're still not working well. Right now I can turn them on somehow but I when they come back I hope they bring the oven and the cooktop because it’s the holidays now.

I usually call when filing a claim and it has been easy. The reps were very helpful and communicative and they told me the name of the technician company. Within 24 hours, somebody called me and set something up. The tech communicated very well, diagnosed the issue quickly and replaced an air conditioning condenser fan. He took his time and fixed the problem with a new part at the same day. American Home Shield has been very responsive and my experience has been very good.

I have renewed American Home Shield every year. I made a claim once for plumbing over the phone and it was fine. The repair was top-notch. We used to pay the contractor the $75 and that changed. I started getting e-mails from American Home Shield saying, “Hey, your account is delinquent.” I’m like, “What are you talking about?” That was irritating because I was about to give the guy a $75 check and he said, “Don’t give it to me.” I called and made a payment but it’s just stupid. But other than that, their service has been good so far.

When I first submitted the claim online with American Home Shield, I never got a notification that the contracting company wasn’t going to do the work because they didn’t service the brand of appliance we have. I logged in and saw that the claim had been canceled. I resubmitted the claim and American Home Shield sent it back to the same company again, so I called them. The rep looked at the claim and said, “It says they serviced that here.” I said, “If you look at the previous claim I opened, the notes in there say that they don’t service that brand of equipment.” She looked and then told me, “You’re right! I’ll see if I can find somebody else.” AHS finally dispatched it to somebody else.

American Home Shield replaced the evaporator on my air-conditioning unit. Over the last three years, their contractors came out four times and added Freon to my air-conditioning unit. They did it at the beginning of the season, at the end of season, and at the beginning of next season, it was out again. And they never checked the evaporator. They had rerouted my drain so the water came out on the side of the house because the pan on the evaporator has rusted out and was leaking on to the drip pan below it. One of the guys last year made the pipe go back the drain of the house to circumvent the rusted out evaporator but didn't replace it. Nobody ever checked if the evaporator was leaking Freon. Because they kept on replacing a little valve or didn't find any leak. They just said that the Freon is low but they're talking about three or four pounds low on a unit. I got to pay an extra $100 because it’s my Freon.

My water heater stopped working. The pilot light would not stay lit and could only get it on for just a couple of moments. It shut everything down for a day and a half. I can't shower, can't clean, and can't do everything. I tried to do submit a claim online and had great difficulty. It didn't take me to the right area. I then submitted a claim over the phone to American Home Shield. Good thing I was able to talk to the claims reps. They were friendly, attentive and not assuming. They also sent a contractor who was amazing. His name was Josh and he was up to code. Since the repair, my water heater has been working wonderfully.

I have had American Home Shield a couple of times recently and they were very efficient and they got the job done in a timely manner, so I was really impressed. They didn’t make me wait around forever and I’m glad. The glass door of my oven got shattered and I called it in and the rep was favorable. I had to wait too long on the phone but she called to see how I was and I didn’t even want to complain until she had somebody at my house. She told me to call a certain number and so that worked out fine. I've had American Home Shield for a long time and I've been very happy with it. They have been on time, they followed through and they fixed the appliance.

I've only used American Home Shield twice since I've been enrolled with them and the first job was done well but a few months later it's not working. I had an electrician here at the beginning of the year and he replaced a part. It’s the holidays and we’d like to put some decorations outside but the outlet still doesn’t work. And then recently I called American Home Shield to file a claim and the call was short and easy. I told them what I needed done. The shower was leaking badly to the point that we weren’t using it for a while because when my granddaughter takes a shower, she takes two hours so, it was dripping water all the way down to the kitchen. When the plumber came in, he found the problem and told us how to fix it. He did not fix it at all, we did.

I noticed that the hot water heater had slowly stopped putting out hot water and it was getting annoying taking cold showers. American Home Shield was provided when I purchased my home and I’m glad to know that. When I first called, it took an exorbitant amount of time to actually get on the line with a representative. Getting a hold of a representative sometimes at peak hours is not ideal.

AHS says the Damper motor and energy zone control panel are NOT Covered under the "All components and parts". Anyone care to help me understand which part of "All components" Does this part come under? My 2 story home has one Central Unit and 2 Thermostats and Damper Motors inside ducts to heat different areas of my home.

I opened a service request via online and the technician scheduled the service appointment immediately. However service contractor (Whirlpool) diagnosed that my washer is very old and parts needed would require authorization from AHS as cost to repair would be more than the value of a new machine. Since then I have not heard anything from either of them. Whenever I called, I have put on hold queue for 45 plus minutes. Once I got hold of someone to talk to me, then told me that somebody will call me back to follow. It's been 4 days since that promise was made but nobody called yet.

I have been trying to speak to a real person for 2 weeks about my service request. I am in need of a replacement appliance because the parts are no longer available but I cannot get through to anyone. I have been on hold for hours and it's very frustrating to have already paid for my service call that was weeks ago and still don't have a working microwave because I've wasted so much sitting on hold with no resolution.

I have had a few experiences with AHS. The hold times for this company are just ridiculous. The rep has no authority to do anything. I have a contractor that is supposed to fix my boiler. They never showed for the appointment after confirming with the office staff that morning for an 8 am to 12 pm. They never showed and when I called back the lady thought she talked to me 5 minutes prior. I called and had to get a supervisor to request another company because the rep is not allowed to do so. The case was switched to another contractor at that point.

I recently requested service for my oven. After I got the large wait time window, I waited for the contractor to come out and they no showed. Of course they are closed on weekends. They STILL CHARGE $100 service call! Called to get charge reversed and also requested a different contractor and when the rep couldn’t give me an answer I requested a supervisor, then I was told it would be a 45 minute wait. WTH??? This is why I will be looking at competitors when my contract expires. Now to add insult I told them to put on record not to ever assign this contractor to my house due to the no show, and soon as I requested another call I get the same company. What a joke of a organization, in a age when customer service is everything yours is horrible! Still haven’t gotten a call from anyone with resolution to my concerns!

Lately, I had claims with AHS concerning the air conditioner and dishwasher at our house. They had to come out a couple of times for the air conditioner. Initially, they thought it was fixed, and it did seem fixed, but it wasn’t. Then they tried really hard and finally got it fixed. For the dishwasher; the people from Sears had to order a part and the part came so they are coming back out here next week.

The AC messed up and the contractor that American Home Shield sent was very professional, friendly and knowledgeable. Now the AC is working better than before and I am very pleased.

American Home Shield has always been cooperative with everything and their reps have always been polite and prompt. When we called in our problems, they would either give the name of a contractor or they would send the job out to the contractor. If I didn't hear from the contractor, I contacted them and we usually get the service within two days. After the hurricane, we couldn't get through so we submitted a claim online. My husband got it right away and didn't seem to have any problem with the website. Recently, we had AHS replace our worn out garage door opener and they did that promptly. Then our AC went out and was also replaced. The repair people who came out did all in a professional way. We've been with AHS for quite a while and we've been very pleased with them.

The AHS reps are very professional and very polite. I first submitted a claim three weeks ago when we had a water leak in the house and they gave me who's going to come out and the subcontractor was very prompt. I appreciate what they did. During the repair they set up and took care of the house in a way that I didn't expect and they were very quick. The company that they gave me was Paul Davis Restoration. I would highly recommend that company to anybody. They are very expedient, courteous, very professional, answered our questions and took care of our problems.

I contacted American Home Shield for the option to have the new house rekeyed. They sent me emails telling me that the appointment was confirmed and it was a satisfactory experience with them.

American Home Shield definitely sent competent folks out to do the repairs. In the year that I've been with them, I've had two contractors come out and they both repaired what we needed to be repaired. The last time I filed a claim, I had some things that weren't working and I called AHS, and the contractor came out within a reasonable amount of time to check on the issues but they had to come back. But the contractor was a different company this time and they said that I had used them before. The other contractor seemed to be a little slow in calling the consumer once AHS gave them the referral. I had to call this contractor myself because it had been several days since I submitted the claim and they said, "Oh, it was in our inbox," and I didn't know if they hadn't checked their inbox or they didn't care. It was five days before they were able to come out.

The people at AHS that I’ve talked to have been pleasant. I had a claim with them a month ago which is linked to my most recent claim. I have some leaking pipes and submitted a claim for it. I’m satisfied with my experience with them. However, I just don’t understand why they didn’t take care of it all at one time.

I submitted a claim for my air conditioner online because I couldn't get anybody from American Home Shield on the phone. They kept telling me I didn’t have an account. My daughter-in-law did it online and it was fine. The contractors called us right away and they came out. The air conditioner works now and I've been very satisfied.

The sink in my bathroom wasn't draining and AHS couldn’t fix it. The tech said they tried to clear out the drain line and they couldn’t do it. The guy told me the snake wasn’t long enough. In the meantime, American Home Shield had called me saying this isn’t part of the contract and it is my responsibility to get this fixed myself and that they would not be able to come out to do anything to drain the line.

I sell AHS to sellers and buyers since I'm a real estate agent. It's a benefit that I offer to them. I also have AHS for my home. I've had a policy with them for two years now. I live in a nine-year-old home and my AC went out recently. Unfortunately, it happened on a weekend, a Saturday, but I made the claim online and I was fine. I could tolerate it 'till Monday. The response time was very quick. They gave me the name of the contractor that I would hear from. I had somebody come here on Monday and it was repaired swiftly. I was very happy with the contractor that came.

My air conditioner stopped working and filing a claim for it with was very quick. AHS sent contractors who were outstanding. They knew exactly what was wrong in the beginning and fixed it right away. It only took about 30 minutes and they took off. I had to pay the maintenance but it wasn't a major problem. I've had AHS for a month and so far, they seem to be doing what they said they're going to do and I appreciate that. It's been a good experience.

My refrigerator was not working and it took me hours and hours to stay on hold when submitting a claim through phone with American Home Shield. But when I went through the mobile app, I was able to open up the ticket fairly quickly. The only drawback was that I have to pay upfront for the deductible. Luckily, something happened and I didn't need that service anymore. I was able to get through when I called them back and they were able to cancel the service call and would refund my money. They initially sent me an email that a charge was taken, but I haven't received an email about the refund taking place. Other than that, the experience was pretty easy.

I definitely enjoy using American Home Shield. I did my claim for the garbage disposal online and they called me back fairly quickly to start setting up the appointment. The contractor was really nice and was very professional. He came in and assessed the situation. At first he tried to salvage the parts that were in there already and then let me know that he couldn’t, so he replaced the garbage disposal for me. He showed me the old part and also showed me that everything was working and running before he left. He was done within a couple of hours. It was a quick and easy experience. American Home Shield's customer service was great, especially considering how quickly they contacted me. We already have some other things lined up that we’re gonna call them for pretty soon.

I've been with American Home Shield for two months. Recently, the drainage line was clogged. Submitting a claim with AHS online was fast and easy. The website was good and if I went through it, the claim process was smooth, straightforward and fast, and the issues were settled very easily. But if I had to call AHS, the wait times were crazy. I've waited from 30 to 40 minutes and got no response, so I was frustrated if I had any questions and called in. I got bounced around from one rep to another. The reps were courteous and tried to help, but they didn’t have the knowledge nor the authority to do anything, and the issues didn’t get solved.

We had a problem with one of our AC units. I called AHS and I told the girl that we had some people that were going to be staying upstairs and it was so hot there. So, they worked as fast as they could for us, which was nice. I had nothing but fine experiences every time I've spoken to them. On the other hand, we had several people come out to fix the AC. It was a long ordeal, but it ended up getting resolved.

I had a contract with them with (**) which was supposed to start on Oct 13th 2017 and I had to update my payment options. I called their customer service and updated it on the same week and they said it was all good and after 2 days I am getting a notification that my payment was declined. Again I call them and they told me that the previous person did not do it properly and again for the 2nd time I updated it after waiting on the phone for 50 minutes. So on October 24th I am getting another email that my payment was rejected and I call them again after waiting for them for 50 minutes on the phone, so the customer service rep tells me that the other person forgot to click on the ok option.

Do not buy warranty, will deny your claim. I have had 4 through this company and went to make a claim on fridge. They denied and told me to put it back in the kitchen even though I was remodeling. So I put back in kitchen and they said they would cover. They authorized the tech to fix. Once the first tech found out his fixes didn't fix it, they sent a second service provider. When the second service provider sent in for authorization, they denied based on it wasn't in the kitchen.

I placed a claim with AHS around 6/1/2017 to have my Coleman heater fixed. They sent a repair company from out of the area to fix my heater. After 3 months and 4 service calls, the heater was not fixed and AHS referred me to another company. On 9/1/2017 AHS send another out of area heating service company. After 2 visits and multiples new parts, they could not get my heater to work. The second company has been requesting AHS replace the heater. As of 10/25/2017 AHS will not authorize replacement after 2 repair companies could not fix the heater, multiple new parts installed, and 5 months since I first requested service. They want to send the same repair person out to troubleshoot the heater again. Do they think he can perform magic after spending hours on two previous calls, installing multiple new parts, and informing AHS he is not able to repair the heater?

I have called numerous times in the past 2 years. There seems to be one big problem... No one wants to answer the phone. The average wait time is 30 minutes or more. Not wanting to keep hanging on the phone to see. Who will answer the phone??? The companies they have contracts with seem to be on the lower end of the spectrum. By knowing this... on calling for service for the past 2 years!!!

American Home Shield has sent contractors to my house to fix my air conditioner three times now but the unit is still not repaired. They also take forever to get somebody out. I have a pending claim with them but the system isn't very clear on how to bring somebody back out without us having to pay all over again, since you're not supposed to pay within the six-day window. Also, when you call, their system doesn't give you many alternatives as compared when you're talking to a person. However, getting a person to talk to is terrible. But once I got a live person, my experience was good. American Home Shield should hire a few more people to talk on the phone. They should also update their system as to where you have a few more choices. And if you can't get the system to answer your question, must get to somebody quicker. Otherwise, we're wasting 45 minutes to talk to somebody.

American Home Shield provides peace of mind for my home and the service has improved to completely replace the negative feedback they received several years ago. I went to their website and submitted a claim for our water heater. It was easy and within an hour to two, I received a text message that the vendor had been identified and will be contacting me within 24 hours. However, I wasn’t happy that at one point I had to call in twice because I was given numbers to contact a vendor which AHS should be able to do. When the rep hung up, I had to get right back and be on hold an hour or so trying to get in. We tried to reschedule with the original vendor, ran into a lot of back and forth trying to get back on a schedule, and it became very difficult.

We’ve had American Home Shield for a few years now and I've been happy with their service. It was easy to call and explain the recent claim I had for my garage door and they understood what I was talking about. The contractor who came was excellent. The repair was completed about an hour and the garage door worked better than it did after.

We submitted a claim online for our dryer with AHS not more than a week ago. I’ve had the contractors here twice and they’ve been very good. The dryer got fixed quickly and it was like it was before, the way it should be. I would highly recommend AHS to anyone.

It was extremely easy to place a claim for our air conditioner with AHS. I got online, put in my zip code and address, and my policy popped up. I clicked request service and within 15 minutes when we submitted the claim, somebody was out. We've had a local air conditioner guy come out twice and he resolved the problem. We also had a plumber come from Montgomery, which is an hour away. He was at our house for three hours, did more than he was supposed to and did an excellent job. Everything was done well and our experience has been very easy and excellent.

I have been with AHS for about four years and I like them. I call them and they help me out. My most recent claims were for my appliances, refrigerator, and my garbage disposal. I usually submit claims over the phone and sometimes online. The reps were very friendly and the contractors are always nice. Since the repair, all my appliances are working good. I’ll stick with AHS.

My tenant called to tell me that the microwave stopped working so I went online and submitted a claim with American Home Shield. It was very simple. They told me who would be calling me and he called within 24 hours. We had to make some arrangements because of my tenant's work schedule. The tech was awesome, flexible and easy to work with. He fixed the problem the day he was out there and it was easy. American Home Shield has always been easy to work with and most of the time, the contractors get with me in a very timely manner so I'm satisfied. Also, most of the contractors who I have dealt with had been very customer oriented. American Home Shield takes a lot of the headaches off me trying to find a contractor.

There was a leak in our faucet, and I submitted a claim with American Home Shield online, which was easy. It took a few days for them to send a contractor but it was acceptable. The contractor who came was very nice and a very experienced person and he fixed the problem.

I submitted a claim to American Home Shield for my range and washer issue which started a week before I called. Their claim process was so easy and painless. I got a call from the repairman the same day and he was out the next day. He was very knowledgeable. My range was acting up and he fixed it in 10 minutes. And he said that he knew what the problem was with the washer and that he was going to try ordering one part first and see if that works. If that doesn't work, then it's going to be the control board.

I've had nothing but good experiences with American Home Shield. They sent out someone to fix my garage door recently and it was exceptional. The guy who came out was was pleasant, polite, efficient and knowledgeable. He was on time, explained why the unit wasn’t working and fixed what I needed to have fixed. The only problem with them is getting a rep on the phone since it's a long wait. But with all the fires and hurricanes over the country, I bet they are busy and my dishwasher and my garage door and my disposal are minor compared to what some people are going through.

We had a slow pinhole leak in our kitchen. We filed a claim with AHS and it was pretty easy. We submitted it online, received a call within 12 to 24 hours, then had something scheduled for the next day. The contractors they sent did an initial scheduling call, a quick visit to fix the pipe and a follow-up call the next day to make sure everything went well. They managed to fix the leak and that's all that mattered to us.

We had the fan motor of the compressor at the house that we were selling start to make loud noises and it wouldn't quite cool as well as it did before. The noise was so loud, it could be heard all over the neighborhood. So, I called American Home Shield and said that it wasn’t working efficiently, and that I thought that there was something wrong with it. AHS called the company, who came out pretty fast. They looked at it and said that there was indeed a problem with the fan in the motor. That was the reason why it was making all that noise. and it needed to be replaced. He said that they’ll do it for me, and asked me to turn it off because if I kept running it, the pieces that are working well could be damaged.

I recommend American Home Shield. I called them to report that my washing machine was not working. The rep who I talked to was very nice. They had a company call me and set up an appointment to come. I called on a Friday and the contractor called on Monday. The contractors, who were a husband and wife duo, then came to work on the unit and they did a great job. I was really pleased with them.

I had my air conditioning quit working and so I reported it, and American Home Shield had somebody come out. It happened on a Sunday, so I didn't get anybody else until Thursday. I submitted the claim online and then I called. I thought when I enrolled with them, they said within 24 hours, but this was when all the storms were going on. The contractor that they sent out was very polite, explained things, told me everything he did and made sure it worked. I had to pay the $100 for the claim but since the repair, my air conditioning has been fine. I just joined three months ago and I'd like the service to be a bit quicker. Other than that, I was pleased.

American Home Shield Home Warranty, DON’T WASTE YOUR TIME AND MONEY! It’s a SCAM. I’ve been a customer for 4 years with no claims. On Sept 20th I filed a claim because my refrigerator was not cooling or freezing. Standard is they hire someone to come out and service. That contractor has 24 hours to contact you and set the appointment. Contractor’s first availability was the following week, diagnosed it and they needed to order a part. The following week’s scheduled appointment deemed the part defective, and had to reorder. I asked THEN for a 2nd opinion and AHS said it would be out of pocket. The following week the part came in and once again had to get on schedule for repair. That part also didn't work and after 3 hours of further diagnosis AHS now wants a 2nd opinion. This is after 3 individuals have been to my home and diagnosed the problem, and said refrigerator needed to be replaced.

2.5 weeks ago, I put in a claim needing my washer fixed and my dishwasher fixed. After waiting 1.5 weeks for parts for the appliances it was determined my washer was not able to be fixed. They "fixed" the dishwasher and they would call me in 1 business day to get my washer replaced. This was Friday, October 20th. Well today is Wednesday, October 25th. I still haven't gotten a call from AHS, I spent an hour on hold to speak to a representative, who then put me on hold while he made phone calls. At about 1.5 hours on hold, I was disconnected. It's been 2 hours now, no callback from this person working on my file. So now I have been hold for another 45 minutes to speak to someone about when I will get my washer replaced.

Our microwave and refrigerator broke, and we are up to three weeks with no repairs because there is no one to service our area. On October 8, 2017, we called American Home Shield (AHS) to report our broken microwave and place a repair request. On October 12, 2017, we called American Home Shield again to report our broken refrigerator and have it serviced under the purchased warranty. My husband and I have called the company multiple times between the 12th and today, the 25th of October. We have been told multiple times there are no vendors to service our area, but we can call a vendor ourselves with an outside authorization number. So, we tried that. When we called all appliance repair companies within a 40 mile radius, they all said they will not work with AHS and cannot help us. We've called AHS back to inform them that no vendor in our area wishes to do business with them and therefore will not help us.

My range hood stopped working 2 weeks back. I filed a complaint. The first contractor they assigned me didn't call or pick up my call. A week later I called again. I was waiting on phone for 1 hr before someone picked my call. They assigned me new contractor. Thankfully new contractor called me next day. When I told him the fan in range hood is not working. He told me he cannot fix that. Now I am again trying to call AHS and again I have been waiting for someone to pick my call. Why are they assigning contractor who is either not picking or cannot fix the appliance I have been calling to fix?

Currently, I have a home warranty contract with American Home Shield (AHS). The contract is identified as a "3X3 Combo" meaning it covers my appliances, plumbing, electrical issues, etc. AHS was notified by one of their plumbing contractors that my water heater needed to be replaced - that was back on 10.13.17. I was told that they would cover the cost of the water heater but not the "modification" cost that the plumber would charge. The plumber (Grade 'A' Plumbing) wanted to charge me $400.00 for "modifications". As a result, I asked for AHS to send me check, which is my option as a customer. Per AHS, the "cash out" option is suppose to consider the cost of the water heater and labor. On 10.18.17, AHS told me they would send me a check for $403.91 after I submit an invoice for the replacement of the water heater.

A gentleman from Aqua Pools in Florida replaced the pump motor for the pool because the pool was covered. He said the pump was an upgrade so I had to pay 300 bucks out of my pocket. I called American Home Shield because I liked to know what it costs but they refused to tell me because that was between them and the contractor.

I'm very thankful that we had purchased the warranty from American Home Shield. Six weeks after we moved into our new home, the dishwasher stopped working. It was getting power but the start button was not working. I filed an online claim with American Home Shield for my dishwasher. I was able to do it from my phone. I had my account number so it was easy to just click and submit a claim.

The previous owners had American Home Shield and they told us that they liked it and explained to us what it was, so we continued with them and it's been over 16 years that we've been with them. However, it has changed since then. When my microwave broke down, they had to get it fixed. We called them about three times in one year to get it fixed and they wanted to fix it again, so we told them that it’s costing us more to get the microwave repaired than have it replaced. We kept paying $75.

I used another home warranty provider before American Home Shield but they were not well taken by the repair industry in general. They had a reputation of being difficult and not paying, but I haven't had that issue since I went with American Home Shield. When our air conditioner went out, I submitted my claim over the phone and the process was pretty quick. I even had the option of different people to use. The repair tech came out and it took five visits, but they were able to fix the problem.

Our air conditioner wasn’t working. We had attributed it to the fact that we had a huge oak tree fall on our house. We thought that it was because the AC was trying to air condition our attic from all the holes we have. It turned out that it was an easier issue. The contractor came and figured out that a rodent got into the outside of the AC, and he was able to fix that pretty quickly. Everything was good with American Home Shield. They were able to help out with the issue right away. It was an easy, quick, turnaround kind of experience.

I made an online claim to AHS because my garbage disposal was leaking. The contractor was really good and professional. They broke down all that they have to do and everything has been great.

American Home Shield came with the new house and I’ve been with them since July of this year. When I called them about my pool pump, the representative was non-existent. I tried to call them and couldn’t get through on the telephone. When I did it online, the response time was as predicted. The repair company contacted me within 24 hours and set up an appointment. It was all within the guidelines. I filed an extension of the same claim because it turned out the work wasn’t completely done. They didn’t quite understand the scope of the work that needed to be done so, we worked that out.

We’ve been with American Home Shield for about 20 years. The house we purchased had the plan on it so we continued it. Waiting to speak with their rep doesn't take long and when we called because the air conditioner was not working properly, that required just one visit from their contractor. We called AHS on the weekend so it was Monday before we got anybody out. There was also one time though when we had someone come out and the contractor didn't do what he said he was going to do and he was out in this truck calling. We weren’t happy with that so we called AHS and they immediately sent somebody else out. They've been worth every dime we paid.

I called in April to have a water tank checked since it was leaking. It was replaced it and the manufacturer of the tank took responsibility for it. But last month, the tank started leaking and flooded the first floor of the townhouse the day before closing. Trying to get anybody on the phone is a nightmare as the wait time was over an hour. So, the only way to submit a claim was online and their website was pretty basic. All I needed to do was log in and then tell them what the problem was. Then they have sent the same people for plumbing and they had been very great so I've had no problems with them.

I recently submitted the claim to work on my gas stove top with American Home Shield. I did it online and it was fine and real easy. So far, we've had great luck with all the contractors they've sent out. The tech that they sent this time was very nice and very educational. I'm new to gas stoves so he trained me on that and helped me through it. Plus, he cleaned it and fixed the problem that I had. My stove has been performing excellently since the repair. I've always been pleased with them and I will keep renewing my contract with them until I'm not.

I’m not happy with American Home Shield because they refuse to pay anything. I had claims for my washing machine and AC. Submitting claims is easier to do online but sometimes I had to do it over the phone and make follow-up calls where I’m placed on hold for a long time. The last time was an hour. And also when I get a hold of somebody they go down a list of what they pay and what they don’t pay. They tell me what they find and that’s it.

The light in the guest bathroom was not working for some reason. I tried changing out the bulbs but that didn’t fix it. American Home Shield has a pretty easy and straightforward claims process. It is very intuitive being able to go log in to the website and pay the $75 deductible fee. A lot of times it’s not fun having to call an 800 number, talking to someone and having to be on hold so it was nice to be able to do that online. AHS and the electrician reached out to me directly so it was very easy on my part. It was quick and painless too. The gentleman who came was very punctual and informative about the process. He took care of everything within an hour. The lights have been working ever since and it’s been a few weeks now.

My air conditioning went out and very simply, I filed the claim online. Because I work, I really like the fact that I can go online and then they would call me back to ask what days were available and the contractor would come out. It’s convenient. We have an older home and our air conditioning is on top of the house and I didn't go up there with them 'cause I figured everything was okay. But it still wasn't working. Josh came back and he was totally honest. He was training another guy and the trainee fixed the wrong air conditioner. He apologized and he did whatever he could even though he didn’t have the part that he needed. He pushed the part in for our breaker because that was what it ended up to be in the breaker ‘cause it was making a circuit blow. He had put the lowest wattage he had and said he would be back in a couple of days once he had the part.

I did a claim online and American Home Shield's website was easy to navigate. The contractor sent who I've also had before was very good. They had to order the parts and because AHS didn't allow them to purchase parts elsewhere, it put me out of my refrigerator for an additional period of time that I didn’t need to. The part was available through a vendor that was in Jacksonville but because of the price difference, those are things that AHS wouldn’t have covered, so that’s the bad thing about it.

The contractor American Home Shield sent worked on my AC. They did everything that needed to be done. I do know that American Home Shield has some really bad reviews online so I was scared but everything turned out fine. The contractor was really nice.

We were customers with American Home Shield for 2 years. When we actually did have an emergency and tried to contact them they wouldn't return our calls due to the fact that our emergency happened on a Friday early evening. Our sewage pipe collapsed on a Friday evening and they expected us to wait until after the weekend to find assistance. When we finally did get a hold of someone it was Tuesday! So make sure if you have an emergency that it doesn't happen over a weekend and you're left sitting in a **! I warn everyone I see not to go with this company. Horrible customer service and they're just out to take your hard earned money!!!

I have tried three times now to contact someone about repairs needed at my home. Each time I have been on hold for over an hour and on one occasion was disconnected. When I book a technician online, I get charged the $75 fee, someone comes out to look at my appliance, they tell me they need a 2 person crew (in the case of my stackable washer/dryer) or that someone else needs to evaluate the whirlpool tub, and then... I never hear from them again! The $75 fee always gets taken though. I am shocked by how terrible this service is and am currently trying to find a way to cancel.

Every time I've called American Home Shield (including a call at 12:00 AM because I had a pipe spraying water everywhere in the basement), I have had to wait on hold for at least 45 minutes (at 12 AM, it was a full hour). Although you can submit a request for service online, there is absolutely no mechanism by which to contact them about that service except for the phone. There is a chat line, in theory, but it's never available. Most recently, our water heater has stopped working and there is no hot water in our home. The company that was contracted to come out originally told us they'd be able to provide service today. Then I got a call just an hour or two later saying there was an emergency and now they can't come until 2 days from now, making a total of 3 days without hot water.

It's the worst company to reach! Every time you call you have to wait at least 35 minutes to talk with a representative and they never can solve your problem. I have to wait for 4 days to a call back from the finance department and they called me to say that they sent a LETTER to explaining the situation. A letter was sent to solve a urgent problem. The website is really bad, not useful after you open the claim. You can't check anything in there. You don't have access to the quotes, description of the job done, or anything else related to the claim. You can't solve anything online. You have to wait forever to talk with a representative and this one will send you a letter! The price that they pay for your appliances are disrespectful totally under market. The company that came to fix my furnace doesn't have a office.

The past two times I've had to submit a claim through American Home Shield, they have failed to properly deliver their work orders to the company being hired. Each time I have had to personally hunt the company down and wait well over a week before anyone comes to look at the problem I'm having. Both times, the issue at hand involves my furnace. My family (including my three young children) have had to endure roasting in 100+ degree weather in the summer waiting for someone to fix my air conditioner, and now, will freeze at 40 degree and colder temperatures this fall waiting for these companies to learn how to communicate with one another.

Although I've been a consumer for 30 years, I have never written a review about a company until now. AHS is the worst company I've ever worked with except for Comcast. I was their customer for 11 years only because it is hard for me to take time to change plans, and being a single parent I can't afford to go without a home warranty. The AHS online service request process is very poorly designed and I could never use it because there were certain companies I had to ban from my property due to past incompetent performance, and there was no way to add any kind of comment in the online service request. So I always had to use the phone. Once a service request is logged, you are supposed to be able to look up the status on the internet site, but this rarely worked when I accessed their site.

I called American Home Shield because I thought they were covering flooring and other stuff, but they told me that they were not. I also called about a leak in my closet. I ripped the carpet to know exactly where the force of the water is coming from. It's a big leak so there must be something. But I don’t know what it is and they just came and did not charge me. We called for someone else to come over and check it again. The second guy came and didn't do anything. They don’t know where it's coming from, and they just want me to wait for another leak. So do I have to wait for another one and then call again? Are they going to charge me again? I don't know what's going to happen that’s why I'm a little bit frustrated. American Home Shield refers me to another plumbing company but they are charging me for something that’s not done. Until now, I can't figure what the problem is.

I was getting ready to leave for a vacation when I discovered that we had no hot water. I called American Home Shield that particular time though I was trying to figure out if I was on hold a lot. I called them another day and I never got through. After trying that for 20 minutes, I hung up. As soon as I got a rep on the phone, the claim went fine and they checked who’s available. The turnaround time was good. AHS sent me the names of the people to call but we had to call them to set up an appointment for them to come out. My husband dealt with the contractor. He came in and assessed the problem then came back in two days because he couldn't fix it. He said we needed a new one so he picked up a new heater and brought it back to install it.

I had two claims. One was a repair of the microwave and the other was for the replacement or the repair of the garbage disposal in the toilet. Submitting my claims went seamlessly and there was no problem. Two different companies were here about two weeks ago and both were extremely polite, interested in finding out what the problems were, diagnosed them and took care of them. They both did an excellent job and I appreciate it. Everything's good since the repair.

I submitted a claim online to American Home Shield for a refrigerator and an oven and it went well. They handled everything quickly and efficiently and the performance since the repair was fine and working as advertised. My staff also said that the contractor was courteous and professional. I have been with Home Shield for a couple of years and they’ve been very cooperative. I like working with them.

My air conditioner went out. Filing a claim over the phone with AHS was an easy process. The rep was very pleasant and knowledgeable, while the tech was very professional, courteous and on time. The AC is good right now and I'm satisfied with AHS.

I had an excellent and quick service with American Home Shield. We went online when we submitted a claim for the air conditioning unit. Then there was another part that went out the second day and so the second time, we did it on the phone. They gave me a different phone number. And then, they came when they said they’re going to come and fixed what they said needed to get fixed and I have no complaints.

I had a pleasant and professional experience with American Home Shield. It was easy submitting a claim over the phone, the contractor was positive and I enjoy the service. I liked it when we just paid the contractor set up. I've been with AHS for years and so far, I'm satisfied and am happy with it.

I like American Home Shield a lot. I like the customer service. They work with you and I really appreciate that. It goes a long way. It's also up for 24 hours. I'm glad that I was referred with them. They call to confirm the appointment to make sure you're satisfied. When the contractors say they're coming when they're scheduled to come within that window, they're coming. If not, before then. Then, they keep you posted. My time isn't wasted.

I have family members who were satisfied with American Home Shield so we went with them as well. And we’ve been with them for several years now. I had a plumbing issue that I recently claimed for. I’ve had other claims with them over the years but it was the first one for this particular plumbing issue. I submitted the claim online and whenever I speak to somebody, they’re always very friendly. Also, 99% of the technicians that they sent were excellent. They usually get things fixed the first time. They always seem to meet my needs so I’m satisfied. It makes me feel comfortable and makes me sleep with ease knowing that if I had an issue, they’re going to help me pay for it. It’s the best.

My dryer's fuse went out. I called American Home Shield and they notified Sears. Sears called me and made an appointment which was two weeks out. That was my only issue. We were out of a dryer for two weeks and it was hard to wash any clothes. But the technician who came out got everything done within 30 minutes. He checked everything, found the fuse, and put the new fuse in. Everything was done to my satisfaction, and for some reason, he didn’t charge me the $75. I also had issues with my garage door opener recently and AHS took care of it, too.

We have a good experience all the time with American Home Shield but the waiting time sometimes takes 45 minutes. It’s very busy but the staff is very good as well as the crew. They try to solve the problem but they need to add more people because of that waiting time. People try to go online but I always like to call. That’s the only problem with AHS but the rest of the other things is the best. We called regarding the air conditioning and we also called for the electricity. They schedule people right away and if I have any problems, they try to reach the company. Plus, they are very nice when you talk to them. I’ve had American Home Shield for almost 10 years and I highly recommend them. I use them for my rental and my personal home and we’re very happy.

We got up in the morning and took a shower and there wasn't any hot water. So, I called American Home Shield and told them that I had a problem with the water heater. They said they'd set me up with a plumber and gave me his phone number. I called the plumber and they came the same day at exactly the time they said they would and they fixed my heater. They had the equipment in their truck, they went and looked at the water heater, and then they went back to their truck to get a little tube. They came back in and had it fixed in 20 minutes. They did a good job.

I booked a service online with American Home Shield when we had a problem with our clothes washer. AHS called me to schedule and they fixed the problem on the same day that they came. The contractor was professional and courteous. I have a lot of experiences with AHS, and this particular term, millions of times is really a good one.

I submitted a claim with AHS by phone for the microwave, the washer, and the dishwasher. Their reps were friendly but the contractor they sent was slow. They had to order parts but they weren't calling me back and letting me know that they had to that. But once they got the parts, they fixed the appliances. The microwave looks great and the washer's working fine. But for some reason, there is leaking in the dishwasher since they left and it wasn't leaking before so I'm going to call the company and ask them about that. Other than that, it was a good experience overall.

Since moving in to my new house, I have had to make contact with American Home Shield on three different occasions. Each has involved ridiculous amounts of time sitting on hold waiting for an agent. I am going on 41 minutes as we speak (not to mention this was after the call was disconnected in a prior attempt!). It's absurd and infuriating to hear their cycling recording on how much they value me as a customer.

I've been in my in my place for four months when I signed up for AHS. They sent a guy out because the water wasn't coming in in my washing machine. He fixed that but didn't let the washing machine run. I ended up with the water coming in fine, but when the washing machine gets to the spin cycle, it jumps out of the bathroom. This has been going on for four months now since I've been in and out of town working. I called and a guy came by and told me I needed shocks. I waited for three weeks before the guys from Universal came back to put the shocks in. A couple of days later, I go to unload and when I pressed the button nothing works. Universal came out again and said I needed a timer panel. They told me to call AHS and see if the part could be expedited.

We had some issues with a leaking shower. A valve needed to be replaced, so I submitted a claim online to American Home Shield and they were able to do it. We communicated through email and it was a very easy process. They always bring out good guys and gals to help out and the contractor who came out for the shower was also awesome. Home Shield is great and we always recommend them.

We’ve been with American Home Shield since we bought our house. We’ve had about five claims over the 18 years that we’ve been with them and they have taken care of our claims thoughtfully. I don’t have any problems getting through them and having them set up a date for a contractor to come out. If we hadn’t gotten performance from them in the past, we probably would’ve changed. But so far, it’s worked out. They’ve been mostly timely, and every time we’ve called them, they’ve gotten the job done. Recently, we had the pool pump go out, and the contractor had to come out a couple of times to get the whole issue taken care of. The first time, he didn’t quite get it right. So, I had to call him back to come out and fix what didn’t get fixed. It finally got taken care of so we’re pleased.

American Home Shield sent contractors who were friendly and helpful but there was a matter of communication that it got confusing if my dryer was to be repaired or get a replacement cost. The follow-up is one of the fine things that American Home Shield does so the miscommunication was resolved. However, I was going to call on the performance of my dryer since the repair because I’ve been hearing a noise in the dryer that I normally would not hear prior to. The sound is like putting the old-fashioned timers for cooking that you wind, set time and makes a ticking noise. Overall, AHS is reliable since they do what they say they're going to do, though you have to be patient with the process. I will always have them for appliances and will always recommend them to everyone I know.

We’ve had American Home Shield since we’ve had the new house. We’ve submitted claims for our dishwasher and water heater, and a few weeks ago, we needed to get our air conditioner looked at. The technicians who came out were professional. We didn’t wait long at all. Whatever we needed was fixed so that’s good enough for me and I’m happy. I would recommend them.

I had a problem with my disposal so I called American Home Shield to submit a claim. Everything was fine and I have been satisfied with the experience.

A leak in our faucet upstairs started a week ago and it had been leaking for two weeks. The AHS website was easy to navigate when I filed my claim and they were responsive. But the first time the technician came out, the problem was not resolved so I called American Home Shield and they sent another order out for the contractor to come back. The young lady that I talked to that time was very nice and professional. But the last time I called AHS I was on hold for 20 minutes.

It was somewhat difficult filing a claim with AHS over the phone. I'm not a fan of their automated system. It just keeps spinning on a loop. When I finally got through, the contractor contacted me that morning, maybe about two hours later and they got here on the same day. Part of it is because of my work schedule. I wasn't available when he's readily available. When he did show up, there were no issues. He was very professional, polite and did a great job. It took him a while to finish but he was fine. I've had issues with AHS in the past regarding their automated system and billing, but all in all, I'm satisfied.

I've been with AHS since 2000 to 2017. I have not used them that much, but when I need them, I expect to get good service. American Home Shield started well but deteriorated in the last seven years. First of all, in the last six months, it took a long time to get anybody on the line. I've been on hold for hours. I don't know who they've subcontracted out to, but I'm assuming they have someone else. Secondly, they have sent people to do repairs who were not able to do the repairs and didn't understand what to do. They had to send other people out. Plus, they gave me the runaround. Finally, someone told me that they're not going to do the repairs. They just didn't want to tell me. This was after I had a supervisor call me to set it up and someone said they would do the repairs.

My washing machine broke on July 19th and AHS sent a contractor. The first visit was on July 24th, however, my washing machine wasn't condemned until three weeks ago. Today is October 12 and I did not have a washing machine from July 19th until three weeks ago. Over the course of that time, I have had nine visits scheduled but the contractors only came seven times. I had two no-shows and five out of the seven visits were from the same contractor. One time, the contractor said that the washing machine was fixed, but it broke before he walked out my driveway, so I called him back. He said he needed parts and ordered it.

We had two problems but one of them seemed to have been there since we moved in and it wasn't as noticeable until recently. We submitted a claim with American Home Shield and it was very good and very easy to do. I was told every time that the tech was going to come and who was going to come and I really appreciate that. The contractors that they have sent were very knowledgeable, helpful and knew what they were talking about. They even checked another thing that we had supposedly added to the claims at first, which maybe we didn't and they came back later so that was very helpful. American Home Shield has done a good job and they're very clear in their invoice as far as what they covered. I was appreciative of the cost of everything and then they broke it down to how much they covered. It has been a quick and easy service.

I was trying to be proactive in the hopes that I would not need American Home Shield but it turned out that I needed it. It has been a convenient service for me to get for unexpected repairs like when all of a sudden my icemaker stopped working or when my AC got repaired every summer. When I thought it was the final time, it happened again this summer.

Our experience with American Home Shield has been pretty much ugly. We were given the home warranty from the former owner when we purchased the house a year ago. When we moved in this past August, we started having flooding problems with the air conditioner. They sent us out someone who took about five minutes to say it's clogged. He blew something out and went away. Then the flooding continued and we finally got them out there two weeks later again. The guy said it was a clog problem, and then he went outside and said our condenser needs Freon. So he put Freon in it and then he said there was rodent damage on the outdoor condenser. I asked if a rodent chewed through the condenser, and he said it was the problem so he made a recommendation.

I've been with AHS for 11 years. I called them about my oven and I had to do a recording but they got back to me the same day. The guys that came out were professional and on time. There were follow-ups made due to parts. With my dryer, they couldn't decide what was wrong with it. They came out once and said they had to get a part and they'd be here the next day. It was the right part, but it didn't fix the problem. They ended up not being able to fix it and we were without a dryer for weeks. They replaced the dryer but it was not an equivalent dryer. From what I've heard from other people, AHS is as good as any other home warranty place out there. But they could also work on having somebody actually answer the phone.

I had some air conditioning issues with one of my units. And then I went through some papers and found out that I had a warranty with American Home Shield. So I thought of submitting a claim. Once I did someone called me within 48 hours to set up an appointment. After that the ball was in their court. It was expedited except I had issues with my family. The technicians wanted to get started but I was kind of a holdup for them. Other than that they set up everything and they took ownership and from there it was uphill.

I called American Home Shield for my air conditioner with the fridge. As usual, it was easy submitting my claim over the phone. The contractor was awesome. He explained everything very well and I was just quite impressed with those particular contractors. Now, my air conditioner is working fine.

I had two first-time claims that I filed by phone with AHS because I wanted to make sure that they were going to be covered and that I talked to somebody. The reps I talked to were great and everything was good. One of the issues was with the dryer which started a month ago but we kept kind of nursing it. The catch on the door where the door goes into was cracking so they fixed that. After that, the dryer looked new for a while though it was getting old. The other problem I had was with the plumbing as some of the toilets were not flushing properly. The guys came out and replaced all the innards, three of them, and a couple of little tubes at the top. Before the repair, we had replaced one of the toilets completely and we’re super happy that we didn’t have to replace a whole toilet this time. It saved us money for a while. The toilets need to be replaced because they’re awful, but we’ll just wait.

We had a problem with the lights and there were some outlets that weren't working, so I called the 800 number. American Home Shield got me somebody, and within 24 hours, I had somebody at my house to look at the electrical. For us who live in the rural areas, I like the fact that we’re able to talk to a person on the phone, not just an automated system. That’s really important because not everybody has access to email, or you may ran out of power and won't have any access to email. It's been painless with American Home Shield. One time that I had a problem with the contractor, I called them and they immediately took care of it. They sent somebody else out so I was very happy.

My real estate agent suggested American Home Shield so I started last August and I bought the yearly package. We got a leak underneath the sink and water in the shower. I told my real estate agent and she helped me to submit the claim online. I paid AHS the money and AC Plumbing came out. They said they had to assess what was needed then they got back to me a week later. It's now three weeks later and I'm still waiting because they are scheduling the appointment and I work. I've been trying to get somebody to speak with AC plumbing but I've been getting the runaround. I would ask who's off to come and be there but they're not showing up at that time. For the last appointment, I took half the day off from my job and then they claimed that the plumber went there and my gate was locked so they took a picture and left. But why didn’t they call me?

We had a blower motor not working in my furnace. The motor seized up. I called American Home Shield on the same day and things went very smoothly with the rep. I received an email and a text right away saying that the claim had been put in. I got a phone call later that day from the service people saying that they had somebody in the area that afternoon and it was all on a Sunday. The service people were excellent. They came out that day and were very knowledgeable. I was quite impressed that everything got fixed so quickly. I’m very satisfied and everything was great.

The air conditioner pipe was leaking by my front door. The problem was it was by an electrical socket. When I originally called and made the appointment, the rep from American Home Shield gave me a company that told me they wouldn't be able to see me for a far day away. I told them I was concerned because I have an electrical socket right there and we got a potential fire hazard. She said they would find me another company that can get there sooner so I appreciated that because originally she was pushing back. They need to listen to the customer a little bit and slow down before they respond with a no, and understand what the customer is asking for and why.

Our American Home Shield rep took care of our claim and had our commode, faucet and tub done. We weren't getting any pressure in our faucet so we soaked the nozzle of the kitchen sink in vinegar which helped some. The contractor, Alan, also fixed the tub to where the shower worked correctly and I was pleased with everything he did. He was courteous, kind and didn't dilly-dally around. He worked hard and he did his job. It was an excellent experience and if we had to have another repair for anything, we would ask for Alan.

The water heater was not working so we called American Home Shield and submitted a claim. The rep was courteous and the contractor who came and fixed it was good. And everything is working now.

The technician was very fast and did a terrific job. He explained everything that was wrong with the air conditioner and what he did. It's all good now but if I have any problems, I can give him a callback. It was a great experience and I'm very satisfied. American Home Shield was very reliable, fast and excellent.

Our refrigerator stopped working, and from the time we called American Home Shield to the time that it was fixed, it was nearly two months. There were two different contractors and there were five different visits, four of which were from people that were completely unqualified and were all from the same company. The first guy was randomly replacing parts and he had no clue what he was doing. He actually burned our cabinet with his torch while he was replacing something that wasn’t even required to be replaced. We had to pull the cabinet door off and send it out to a painter to get that taken care of as well. Finally, the fifth person that came out was great to deal with and the refrigerator is working now that he has fixed it. We have four kids, so you can only imagine the misery that the problem with the refrigerator caused in our house. American Home Shield stepped out too and they were useless.

I had a claim for a leaky faucet. I submitted my claim via phone and my experience was great. Their reps were very helpful. They asked what the problem was, I told them and she made sure that it was covered under the warranty. Then she gave me the number who they would be sending out, the name of the company and the work order number. The contractor was excellent. He was within his time frame, he came in, and he looked friendly, personable and professional. He did a good job when he left and the faucet is working fine. I have been with American Home Shield for two years and this is my first claim experience with them. I was with 2-10 Warranty before and I switched over because American Home Shield offered the warranty on my washer and the dryer for about the same price.

For the past 15 years that I’ve been with American Home Shield, submitting a claim to them has been positive. There were a couple of times where we had to wait several days because there was no vendor available but they get it fixed all the time. In my recent claim, the whole drain system was clogged up at our house and it was resolved. The service is decent but they should improve on their response time.

We made a claim for two separate plumbing issues and only one thing got put on the ticket. So when the techs came out they were only allowed to pick one thing and we wind up having to pay another $75 to get the other thing done. It seems that it’s a common thing that American Home Shield would go after the lowest bidder and send contractors that don’t trust that the warranty company would pay them for all the things that need to be done. And then we get caught in the middle where now we’re going to go back to American Home Shield and they would get somebody out who neither has the qualifications, skill nor proper insurance to do whatever work is required.

I went with whatever my realtor suggested so I chose American Home Shield. I have been with them for a month now and it has been pretty good. I placed a claim and it went really smoothly. I put the request on a Saturday and somebody was out here on a Monday to come look at it. They were quick and timely. I did it online then they informed me who they’re going to have it through. I didn’t get anything back within 48 hours so I called the company they gave me and they set it up and they were able to see me that day.

Our air conditioner was leaking water. We went online and submitted our claim to American Home Shield. We only made one call and it's been wonderful. The rep we talked to was really good. He came out and fixed everything. Then he showed my husband what the problem was. He did a great job. We were pretty happy with our experience with AHS. My sister used them right after we did, and she's pretty happy, too.

Part of my AC unit stopped working for my downstairs so I called American Home Shield to report it. I talked to them to submit the claim and it was easy. They gave me the option of paying my deductible upfront or I could set it to where it would go 48 hours after the visit was complete. I opted for the 48 hours later since I've never been through it before and I’d rather see the service done first.

I filed a claim for a water leak in my phone on the 15th of September. It is now the 12th of October. It is still not fixed and I have an unnecessary hole in my garage floor and I am still waiting for the plumbing company to show up to take care of the problem. They've been here twice and they claimed there was a leak underneath the slab of my home. It turned out that was not there. They called another company who found the leak in the wall, which is where we said it was in the first place. They've torn a hole in the wall and they've dug a floor in my garage and nothing has been repaired and it's been over three weeks.

I’ve had a very good experience with American Home Shield in the 2 years that I've had them. Initially, there were a few follow-ups, but the house was a fixer-upper and I can’t blame the contractors for that. When I have a problem with electrical or plumbing, we're never quite sure exactly where the problem lies and it could be multiple issues. To date, the contractors have been very professional and on-time. They come when they’re supposed to and the gentleman who came out for the plumbing was very good. However, Home Shield could expand their repair services. I have a generator that I don’t know who to get for repairs. Also, they could think about giving a reduced rate for properties where people do flips.

My washer-dryer went down and had to be replaced. I waited five to ten minutes over the phone when I made my claim but I put my phone on speaker and let it sit there until it was answered while I was working. The AHS reps were very helpful and our interactions were very positive. They took the claim and said they’d have the word right back to me. I gave them the company I wanted to use and they approved it the next day so we looked at washers and dryers. I got the new Maytags and they were a lot more expensive than what the old ones were. AHS agreed with it though and gave me the money, which was plenty, so it worked out. It was a good experience. I've been with AHS for 10 years and have had multiple experiences with them. They've been very good, efficient and comprehensive.

You have to be on the phone too long to get to an associate from American Home Shield. I was on the line for almost an hour and 10 minutes. They told me that the guy that was going to come out had Sears equipment. They gave me his number, and the number no longer exists so, I tried to call back. I was able to get the rep and let her know that she gave me the wrong information but she said she never gave the information so, that wasn't so good. But the second representative was very good.

My refrigerator's dispenser quit dispensing ice so I filed a claim with AHS. I talked with them a month ago and they set up a claim. Their rep was great and the people who did the repair called me in a couple of days. The contractor who came was friendly and knew what the problem was. He ordered the part which arrived a week later and he came and fixed the ice dispenser. I've had no problems with the dispenser since then and the whole experience was quite pleasant.

I had an air conditioning issue that I called in to American Home Shield and they sent out the vendor Quality Air Control. I talked to the contractor Kevin when he let me know that he was en route. I told him I'm the homeowner and my property manager would meet him there and those are our tenants. Afterwards, he said he needed to get a part and the job was not finished yet but he never called me back to tell me that. He hadn't communicated with my property manager either and I had to get that information from my tenant.

Having American Home Shield works well. I had a leak under the kitchen sink so I filed the claim online. But I still had to make a phone call to the people and I waited about 20 minutes to get a person on the phone. I would appreciate having a section online where one could describe what the problem was. The contractors are good and they fixed the issue where I had no water in the dishwasher. But there is still a problem with the flow of water in the sink, where the water flow valves go to the dishwasher, so they’re coming tomorrow to try and fix that.

The air conditioner wasn't working and we called American Home Shield. I had to wait on the phone for over an hour every time I call to get an appointment. It's a painful process and they need to figure out a way to get people to answer their phone faster. I think they do it so that you don't want to make the appointment because it costs them money every time they have to do something. So they sent one person out that was not a reputable contractor. My husband has booked the two unit with someone else. They had a clue of what was wrong, but the guy wouldn't listen. He tried putting Freon in the unit, which wasn't the issue and we knew that because we already had Freon put in the unit. But he didn't want to hear it. So, he charged it and we had to pay it. Then he wouldn't close up the service tickets so I could get somebody to come back because the air conditioner still wasn't working.

The electronic ignition for our gas range wasn’t firing up properly, so I gave American Home Shield a phone call and reported it. AHS then submitted it to the local repair people. The contractor who came out was pretty competent. He looked at the issue and he had to order a part. He left and then about a week later, the part came in, and we scheduled him to come back. He came back out and replaced the part. He did a good job. He met my expectations and it was a good experience.

I had a smoke alarm defect. It was up about 15 feet in my vaulted ceiling, so I couldn’t get to it. American Home Shield changed it up and gave me a new one. The claims reps were very nice. Everything was fine all the way around. The contractor was great, and I had the service I needed. AHS provided excellent service.

I had a pipe that was leaking in the ceiling in my attic and initially, I submitted a claim online. Then, I followed up once American Home Shield sent me who the plumber is and although they scheduled the time, I called the plumber directly and spoke with him. He came the next day, found the leak quickly and fixed it. There has been no problem since then but I had another claim. I contacted them through phone this time and they’re having somebody come out tomorrow. Overall I have read a number of negatives on the online situation about the warranty, but my experience with AHS so far has not been that way and its service is worth the price.

We've been with AHS sometime in August when we put the house on the market. When the buyers made an offer and had an inspection, they said that there was too much differential in the temperature of the house. So, we had someone come out to check the unit. I submitted the claim over the phone, and it was easy. The rep, as well as and the contractor were good. We've already had a motor replaced on the AC unit in May and they added Freon to it this time. Since the repair, the AC is cooling great now and everything is good. When we're going to pack up a house and moving, it keeps everything cooler. AHS had prompt service and took care of the issue.

The sign-up process with American Home Shield had been easy. Their rep even told me everything was covered including the small fridge. Once I’ve signed the contract, I called for the claim over the phone, the rep told me, “Oh, you’re not signed. Your fridge is not covered. The small fridge is not covered.” My contract only covered one fridge but not the small one. So, I told them that I explained to the lady that I have two fridges. She said, “Okay, yeah. That’s covered, the small fridge.” But they showed a different contract and AHS was not able to help me. I even called to cancel the warranty but a nice guy called me and said, “Why do you want to cancel it? I mean, stay with us.” So, I said, “You are a nice guy. I will stay with you.”

AHS seems to always use the poorest repair company first. We've requested repairs for a freestanding icemaker, double oven and now a cooktop which is presently unsafe. We've had about 4 maybe 5 repairs calls for this. Each time we had to fight to get them repaired satisfactorily by a better repair company and the wait time on the phone is ridiculous.

I am extremely dissatisfied with my experience with American Home Shield. We lived 10 years in Phoenix and had a great experience with a home warranty company there. They were prompt, courteous, and fixed things in a timely manner. When we moved to California, we had to go with another home warranty company because the other company was only for Arizona, and we chose American Home Shield. When our 8-year-old washing machine broke, I called AHS with the expectation that we would have a good experience. They sent a technician out in a timely manner. The technician was professional - no problems there. However, after the visit I got a call that the technician said that the problem was due to overloading the machine, and that they don't cover that. I was stunned, because I felt that we hadn't overloaded it, especially because we bought a heavy-duty machine that handles bedding.

Frustrating to wait 3 months for a $25 discount and having to write consumer affairs just to get this done. However after this review my issue was resolved, but should have never gotten this far. A companies customer service agents (phone reps) say a lot about a company and phone reps should give the customer correct information. Discounts should be applied as soon as the contract or service is started not months later.

I haven't had American Home Shield that long but the first time I submitted a claim for my refrigerator, their reps were great when they called to set up an appointment. The contractors were friendly and helpful too. Everything went good and it didn't take very long. My refrigerator is now perfectly fine.

Two weeks ago, we had a clogged up line. I submitted a claim by phone to AHS and then someone called within two hours. A contractor came out the next day as well. He was great, very thorough, personable and did a good job. AHS was very efficient and everything was fine. I've been with them for 15 years now.

Submitting a claim with AHS was easy. I went online then they gave me a call to make sure everything was set up and got a good time and date. They treated me well over the phone and the technicians that came were very professional. They came out four times to fix my dryer but it’s still not fixed and so I had to get it replaced. Everything was fine. AHS did an excellent job and they should keep it up.

I like American Home Shield. I filed a claim for our water tank and I was impressed with the customer support, the emails, the scheduling and tracking, as well as the service personnel sent. Everything was smooth. I had a call from the contractor within ten minutes of hanging up with the customer support department which was awesome. However, the cost is a little too high and I probably will not be continuing the service when the contract expires.

I purchased a new house and it came with an American Home Shield warranty. After more than three weeks, the AC went down, so I was forced to avail the service. I went online, put the claim in and it was simple. It took less than five minutes and someone called me the next day. We set up the appointment and the guy who came was knowledgeable, professional and great. He walked me through the whole process and gave suggestions on how to maintain the AC in better condition. American Home Shield has great and fast customer service.

The lower motor of my HVAC unit needed to be replaced so I submitted a claim online and it was as easy as it can be. The contractor was great, professional, on time and courteous. My HVAC has been performing perfectly since the repair and now it's freezing off. Based on this experience, I’m seriously considering continuing to buy this policy from American Home Shield year for year. It’s great.

I recently made a claim to American Home Shield for my leaking garbage disposal. My experience has been good. I submitted my claim over the phone and the rep I spoke to was very courteous and helpful, and the contractors were friendly. I've had AHS for years and my experience has been good and accurate.

I have been with American Home Shield for almost 30 years now and I would recommend them. They meet my expectations and sometimes exceed them. When I submit a claim, I usually do it online and their response time is good. The last time I submitted one was for a furnace issue which has been resolved. The techs were very good. They’ve fixed things the first time they came out. I had only one incident a couple of years ago where the guy had a bad attitude, but the people from AHS were all very helpful in taking care of it. They’re also always prompt and very honest.

My baking unit went out in my oven. It was easy to submit a claim over the phone with AHS but it took longer than 30 minutes before I got a rep. Then they sent a contractor who ordered the part, and when the part came in, they came and installed it. The oven has been working fine since the repair.

I had a very huge frustration in trying to submit a claim for an AC. I could not get to them to tell them I have a claim. I was on hold for an hour and forty-seven minutes and then got disconnected. Then I was on hold another hour. Their website kept knocking me out and their email stated I wasn't part of their program, but I was. Luckily, my real estate agent knows their district manager.

I have contacted American Home Shield and they sent out Third Generation Plumbing. They're nice people and the guy who has come out twice has been great. However, at first they supposedly fixed the water heater but it was not fixed and I was still bathing in cold water. It works but it would shut off. It was kicking the internal breaker of the water heater so I called Third Generation Plumbing, but I didn't have a call from American Home Shield so they have to schedule everything with them. I called them, went online and put in a request for them to come back out. They came back out and the guy briefly set an oil-filled thermostat. I don't have to reset the water heater anymore but now I'm just having a couple of minutes then it gets cold again.

I love American Home Shield. Everybody is always great. Recently, they had a contractor come out because of my toilet. It wouldn't flush in the morning. They came out twice, and he did something to it. He said the flapper was working fine. I found out that there was something that was sticking a little. I called and canceled the last one because I figured it out for myself, and the lady was nice. The only thing that I didn’t understand was that there's a 48 or a 24-hour window before they can come, but I understand now. I would recommend American Home Shield to everybody.

I opened a ticket online with American Home Shield. Everything was good up until the contractor reached my home and he told me he has to order the part for a water heater. The tech said he will come on Monday and I expected somebody is going to call. It was an excellent experience until that time. Two days later, Thursday, nobody showed up and no communication. The technician came this Friday.

Water was dripping from the pen of our air conditioning. American Home Shield tried to put some compressed air to clean up the pipes but it's still dripping. The contractors were very good but I would like to invite them back on Saturday. They could bring some liquid to remove the molds inside of the pipe because this air gives out filth and pipe looks like it was clogged. It seemed this connection between the heater and the water condenser can go to the tenants then go to the sewage system.

On Sept. 21, 2017 our AC went out. We have American Home Shield (AHS) so we put in a repair request and received a notice that Total Air Care (TAC) would be handling. I immediately called TAC and got an appointment for the 25th. Tech came out, we need new coils. In the meantime, my husband has had a heart attack and just out of the hospital so I request AHS to make this an expedite call. It took TAC one week to get the paperwork to AHS for approval, and when I would call AHS they said they are waiting for TAC. On the occasions when AHS would call TAC, they would have to wait for very long periods of time. Who lets their contractor treat them like that? The part was finally ordered but could not get an installation date until Oct. 6th. The technician arrives with the wrong part.

My son bought a house with a warranty and I have had my home for 35 years but I've never heard of home warranties. Then he had an issue and he had it fixed very quickly so when I saw that, I checked into it then I went ahead and bought a home warranty with American Home Shield, which was one of the best things I ever did. I recently submitted a claim over the phone and I had good time with their representatives. There was a safety on the range top that went out and the contractor had to know where the part for it and he found it real quick. As he went along, he was also explaining what was wrong, what went down, and what was and wasn’t there. Then the part came within three days and job was done. The range is working perfectly now and I'm very happy with American Home Shield. They were very professional and knowledgeable, and I like that they did the job as quickly as possible.

It's easy to file a claim when I had the plumbing issue. I spoke to a representative and American Home Shield handled it very quickly. The contractor showed up when he said he was going to. He handled it professionally. He looked, evaluated and gave me his opinion on it. He actually could not repair because he said it was not a plumbing issue but more of a tile issue in my shower. Since then, I've had toppers who came out to fix it. It was a positive experience.

This is my first time doing a claim with American Home Shield and I am not too pleased with them. I heard reviews and results that they do great with prompt service and stuff getting taken care of, but my experience has been runaround after runaround. I've had issues with my heat and air unit. It didn’t feel like my air was cooling my house efficiently. I called American Home Shield and let them know of the problem. The first contractor who came said my air was fine but my heat unit side was bad. They were going to condemn it where they had to take the unit back to their shop. But the ductwork definitely needed to be repaired, if not, replaced. American Home Shield called me and said, “Well, if you're not pleased with it, we can send another to give a second opinion.” Another company came out this past Monday and did a second look. They did nothing because they were trying to say it didn’t qualify to do the work.

American Home Shield is a great service and it covers things that would be pricey if I had to pay out of pocket for repairs. But as far as their customer service, it is not great. They can be difficult to get a hold of if one needs to talk to somebody in person. We have had past experiences with other contractors that have not gone well, and I sat on hold for hours trying to get a person through them to get that situated. Yet our most recent experience has been easy and wonderful. There was a part broken on our air conditioner and the contractor who came out was really nice and on time. He was able to fix it without even coming in the house. He walked me through it over the phone and he didn’t have to wake my husband up, which is really nice because he works third shifts. So the A/C was unplugged from the wall, the piece was screwed, the broken part was replaced, and the A/C was fixed. The A/C has worked out well and it was perfect.

We purchased a contract with American Home Shield a few months ago. The day I called and purchased the policy, I dealt with a person who was very helpful over the phone. We had one service call out to a rental property that we own. The tenants reported a plumbing issue, and I contacted American Home Shield. The plumbers who were assigned to do the job called me to arrange an appointment to go out to the property. I referred them directly to the tenant to set that up, and they did. They went out and diagnosed the issue very quickly and turned the heat back up. The repair was silly. Probably one of my tenant's children had turned down the thermostat on the water heater, which is why they weren’t getting any hot water. It was 35 bucks I would rather have not spent, but it’s saved me from having to go out and do it, which is kind of the whole point.

I had a problem with my garden tub and sink so I told AHS that I had some faucets that were leaking. I paid them $75 then the contractor showed up like he was supposed to. My two dogs, my wife, and I went out to get out of his way. He went in for a few minutes then came out to say the sinks were fixed. Then he said he couldn't fix my tub since he needed to get a part. He told me that someone would call me the following day about it then they'll ship the part to me and he'll be back to fix the tub. This was on a Thursday.

It was really hard the first time I submitted a claim with American Home Shield because I was on hold for over an hour. But that was the same time everything happened in Houston so maybe they had some issues there and that’s where one of their call centers are. But after that, on the second or third day, I tried and got a hold of everyone. It went pretty smooth. Everybody was very professional. I had a water leak and the contractor was good. We can definitely use the plumber, that's for sure. He’s done a really good work and we are very happy with his work. It’s been amazing since then. I am very satisfied.

My freezer had some issues and I filed a claim with AHS. However, it takes forever to talk to somebody on the telephone. It's not uncommon to sit on the phone for an hour or an hour and a half before being able to talk to a live person but they are fine once you get through them. They take a bit of info then have you assigned to a certain company and inform you that you'll be hearing from them within 24 hours. When the contractors give you an appointment and show up, it goes very well. They take care of the job. The last time, my freezer had several different issues that weren't related to each other. They fixed the leak and ordered a part. However, my fridge wouldn't make the noise that it'd been making, so he told me that when it made the noise, to record it on my telephone.

The kitchen sink was clogged up so I filed a claim online and American Home Shield sent a plumber out. The contractor was friendly, got the job done quick and went out of there.

American Home Shield works pretty good. The reps who I spoke with were nice and they had me on hold for quite a bit but other than that, I'd end up going on a long time, each time I called. I know they get a lot of calls every day and eventually when I got someone, they were very helpful. The first problem I had was my stove and the contractors ended up getting the part that I needed and fixing it.

I've had American Home Shield for a long time and my experience with them was good. They have sent contractors from other companies and they have all been nice. Recently, I had an air conditioner compressor issue. The company they sent out to fix it, didn't fixed it completely. The house never cooled up. They had to send somebody back out there a few days later to get it fixed correctly.