American Home Shield Reviews

My central vac system was not working. I called American Home Shield and it was just one trip. There were no issues whatsoever. The technician was polite and on time. He was from Electric Plus and they were good folks. I was very satisfied.

I had an inspection made through American Home Shield for the winter. They sent me an email by asking whether or not I was interested in a winter check of our furnace. And when I said I did, they made the arrangements. JE Johnson came out, they inspected my furnace, and they found a dangerous issue. It was a cracked heat exchanger, which is very dangerous. They reported it to American Home Shield. The furnace was 27 years old, and they replaced it. I tell other people that American Home Shield is a service they ought to have. It makes no sense not to.

My washing machine kept saying overload and the technician AHS sent said was that the drum had to be reset. It wasn't functioning right, so he had to take it apart and rebalance it. He was very good. I used AHS over time and they seem to be taking care of everything.

The warranty has been a nice asset for us as senior citizens, that we can just go in and make a phone call to the warranty company. They’re Johnny-on-the-spot as well. They get back with you and they are very professional, easy to talk to and quick in what they do. They explained everything very well to us too. We had a very minor item and Everyday Heating and Cooling straightened it out for us right away. It was raining and they thought that we had an outside issue but I said no, it was inside. So they called one of their technicians who just happened to be in the neighborhood. He was eating lunch and he said he would be right here. So he was here and Johnny-on-the-spot. It took him about 15 minutes to clear the problem and said that if we have any more problems, to please call them. It’s working like it should now.

The machine itself of our garage door was broken. American Home Shield assigned to us the vendor Garage Harmony and their guy was here in about three days which was pretty quick. He did a great job and fixed the garage door. He said that there was a maintenance for the parts, like the spring, that you’re supposed to do every six months. He said he would show me how to do this and would give me a can of spray. I thought that was really cool. Everything seems good so far.

I submitted my first claim with American Home Shield and it was pretty easy. I was just very unhappy with the way they communicated how long it would take someone to come out. My upstairs AC unit was not cooling and they told me 24 to 48 hours for someone to come out. I asked them to connect me to the person that would be fixing it, that I might spur it up a little bit, but they wouldn't. My family was gonna be in a hot house for 24 to 48 hours, and AHS would not give me the information I needed to help my situation go along a little faster. But Massanelli Heating and AC, their contractor, contacted me as soon as they got the message, and everything went smoothly after that. They came out the next morning and assessed the situation, then they came back later that afternoon. They did what they had to do, and the AC has been working ever since.

American Home Shield has been there for a few different things before, and they've always been there on a timely manner. But I can never get a hold of anybody on the phone. A long time ago, when the techs first worked on the refrigerator, they did something to the back panel part 'cause it was making a humming sound, and something went out in the refrigerator itself part. They told me to keep it unplugged for 48 hours, so I did that. All of a sudden, when I plugged it back in, it seemed we got a funny odor. I tried to get a hold of American Home Shield because the guy said, "If there are any issues after you start it back up, call us direct and we'll help you." When I called them direct, he said, "You'll have to go through Home Shield again." I tried to call 'cause I didn't wanna pay $100 again for them to come back out, and I ended up just doing that and I could never get a hold of anybody.

My AC wasn't cooling one Friday night. Right away, I filed a claim online to American Home Shield and went through a very easy process. A-US Air Conditioning called on Saturday and told us that their first available appointment was on Tuesday. Their tech came when he said he would. He diagnosed my problem and fixed it right away. He found that the problem was the way the air filter and air vent didn't get locked up. He put a whole new filter in and the AC has been doing fine since then. I've had another home warranty company, and AHS' contractors are far from the competition.

It's simple filing a claim with American Home Shield. You just go online and plug in the information. Then they call you back, and set up an appointment for you. I’ve done it twice. The first one was two days, and then the second one was just the next day when they came out. So, they were right on top of things. Both of the contractors that have been out here have been great. The young man that came out and did the furnace had to rebuild the whole base unit that was there to make the replacement fit. The older one was 30 years old and it was huge, and the new ones are smaller. It took him most of the day, but he did a wonderful job. The fellow that came out to do the plumbing was here for an hour and 20 minutes. From the time he got here, he saw what it was and he went out to his truck, came back in, and took it out. He put the new one in and hooked it up, and was way to go.

When we were closing the garage door, it would go halfway down and then go back up with all of my remotes. Then on the one that’s for the garage door directly, we had to hold the button down for it to go all the way down. And when we open the garage door again, it would do the exact same thing. It was very frustrating because you can’t close the garage door once it’s up. At one point, you could not open the garage door when it was down. It would go halfway up and then close back again. Garage Door Experts tested to see what was wrong with the garage door. Apparently, it was something with the sensor. So, they were able to fix the sensor, do some maintenance on the garage door itself to make sure if there was something on the sensor, and it worked perfectly.

Since the toilet was broken, only one of my two bathrooms was working so I had to walk across the house every single day to use the restroom. It was literally at the opposite side of the house, and my office was on the side of the house with a broken toilet. It was a matter of walking back and forth every single day. The toilet has been broken for a long, long time, and so I finally just reached out to American Home Shield to fix it, and they fixed it up in a quick time and efficiently.

We filed a claim with AHS online and initially Care Appliance Repair had us on a schedule, but we were gonna be out of town. And once we got back, it took about a week because of the service’s schedule and our schedule. We just couldn’t make anything work. But they were excellent. There were two servicemen and they were clean, professional and answered all our questions. Everything’s working well since the repair.

Samuel and Sons fixed the AC. They were very nice, polite and punctual. I had to call a couple of times without going through American Home Shield because I needed a follow-up, and they told me to come right back if something was amiss. They were wonderful. It took some time to get it fixed because the problem wasn’t so obvious. But they really had a great customer service. Any time I had a problem, they were available right away. One time, I got a lady from American Home Shield that had a really thick accent. I had a little bit of trouble understanding her but she was really nice. Other than that, everything was perfect. We’ve been with American Home Shield going on three years and everything was always resolved to our satisfaction.

I submitted a claim to AHS for an appliance issue and I was on hold for a while due to there backlog. Still, that was fine and Pacific Home Appliance came out to do service. The tech described and explained everything. He gave me some tips too which was cool. I'd recommend him. Now things are going well with the claim and I'm just waiting on the reimbursement check.

We filed a claim online to AHS and it was an easy process. And then, Budget AC was there the next morning. They were very good. Everything went well.

I really liked American Home Shield's website and online process. I like it better than the phone. I never thought I would but I really did. It's more accurate. I was able to put in there exactly what was going on. And they were very helpful as far as being online like that. A lot of times when I have tried to call, I've had to wait so long to get a customer service rep. So this was much quicker. I submitted a claim for my washing machine and GE had to come out for service. They were quick.

We purchased a home and the sellers renewed the warranty. The seller have been buying homes so they already knew everything that I would need so I thought that was very nice of them to go ahead and renew the warranty for me because I didn’t even think that far into it. We've had American Home Shield since March. When our AC went completely out, I filed for the claim online on a Sunday. The rep called me on Sunday and assured me that somebody will call me between 12:00 and 4:00 on Monday. She said, “The contractor will call you and give you a better time frame.” And the contractor did. He told me he was gonna be here at 12:00 and he pulled up at 11:58. I’m a first time home buyer so I asked a lot of questions and he answered my questions. He looked at the AC, did maintenance on it and it was fixed when he left. He also gave me some tips on preventative measures and quotes. He was very knowledgeable and very professional.

The toilet was continuously running and then shut-off water valve didn't work. American Home Shield sent Hers & His Plumbing and that group was great. The other claim I had for the water heater was a different company that I would never use the plumbing service if ever AHS sends them out again. In fact, they didn't show up for their appointment three times. They were late every single time. They were absolutely horrible.

My recent claim experience with AHS went well. There were no issues from the contractors. He was on time and he did the job he was supposed to do. So far, I have no issues with American Home Shield.

Integrity Air Conditioning was very good. It took 24 hours for them to come out. They said he was gonna be there in five minutes after the 24 hours. But they were in the process of moving offices, so they couldn’t get to me on time. It was okay. When they came, they fixed it right away. Within 10 minutes, it was fixed. They did a good job. I thought like normally people give you the runaround, “We don’t pay for this, we don’t pay for that.” But, everything was taken care of. I was very happy. We’re older now, and we can’t do work like that in the house. Things are obviously gonna break, so I wanted some kind of an insurance thing. And AHS worked out very well for us.

American Home Shield sent Buffington Brothers for our AC. They were great. They were very courteous, and prompt, and fixed the problem very quickly. They diagnosed it in a matter of a minute. And then, they ordered the part, and it was a couple of weeks before it came in. I’m satisfied so far with American Home Shield. We’ve heard good things about them. Other people have said how good they were.

I've been with AHS for three years and submitting claims online has been easy, but I wish there was a place to put an explanation as to what the issues are. Also, they should not contract with anybody who has a Better Business Bureau rating less than an A-minus because they sent out one guy one time, and after I looked him up, I was fit to be tied.

My electrical outlet in the kitchen wasn’t working. I submitted a claim with AHS online and was surprised at how easy it was. It was seamless, quick and responsive, and I felt pretty good. AHS contacted me the same day, within a few hours. R&R Electrical All Star's tech came the next day and greeted me. He was very nice. I took him into the kitchen and told him the issues that I was having, then he took the outlet apart and found the issue. He replaced the receptacle, tested the outlet, I signed the little paper and he left.

I had a commode that was leaking on the bottom. I called AHS and the rep was very excellent. I was told the contractor would be there in two days. It was on a Tuesday and the contractor came out on a Thursday. Everything was good. The contractor explained everything, fixed the commode and went on his way.

A couple of months ago, we were told by the inspector that there's a leak in the plumbing of where the tub is in the master bathroom. And then, there is a crack in the tub that keeps getting bigger and bigger. I wanted AHS's contractor, J-Star Services, to come out and see if the leak is related to the crack and why is the crack there, if it's not for the leak. The plumber said there was no leak and he didn't know why the crack is there. So, the crack just keeps getting bigger and bigger and I don't wanna find out something bad to happen while we're taking a shower.

I had a broken garbage disposal and when I submitted a claim online, I was very pleased with the American Home Shield website. Then My Georgia Plumber called me that day and scheduled the appointment. They told me an exact time and it was within 24 hours of the call. They were very nice. They explained to me that they were working on the garbage disposal and it was good because they told me about a piece that was removable.

We’re trying to sell the house or put it up on rent, but we wanna make sure all the things are working properly. A gentleman from HVAC Repairs came out for the AC unit and he seemed to be nice. It didn’t take him too long. We've been with American Home Shield for about five years. We’ve had several claims and so far, I don’t think I have any bad things to say about them.

The water heater was leaking everywhere and I submitted a claim with American Home Shield online. Advanced Home Services changed the water heater and there were no problems at all since. Overall, my experience with AHS has been fine.

We had issues with our kitchen and bathroom sinks and both of them were backing up. We submitted a claim to AHS and their reps were very nice to us. Pruitt’s Plumbing went out to do service. The tech was very nice and he took care of everything. He fixed the sink in the hall and with the one in the kitchen, he took the pipe and everything off. He was very thorough and everything is fine now.

Submitting a claim with AHS was so easy. I went online and filled up their form, then I got an email back from them within an hour. So, it was pretty good. It was a claim on the refrigerator and they sent out Appliances & More. The techs showed up as they said, on the appropriate time, and they did very good. AHS is a good warranty overall.

I’ve been with American Home Shield for three and a half years and I have only had to use the homeowners warranty twice but I kept it just in case I needed it. I usually submit my claims online and it’s fairly easy. AHS scheduled somebody to come out and take a look. The contractor found what was wrong, but they weren’t able to get the part right away. So, the next day, they came back with the part and installed the part, and got it working. The service call fee is $75 no matter what. I understand that AHS don’t wanna have people just calling for nothing and having a guy come out to look at it and they have to pay that company to come look at it, and then they find there's nothing wrong. But AHS should give you, if not the full amount, something back if there's a problem found so we don’t have to pay quite as much because we're paying plenty for the service already.

I called American Home Shield to submit a claim for a broken toilet. I spoke with a representative and the interaction was very good. They gave me a time frame of 24 to 48 hours that I would be contacted by the plumbing company, which was accurate. And then, when the plumbing company called, they gave me a time frame as far as when they would come out. Once they got here, they assessed the problem and handled it. The contractor was very good. He gave us a card and I told him that there might be some other things that were not covered under warranty, but I may contact him about them. It was an excellent experience.

I called Home Shield and it went perfectly fine. I got what I needed. The contractor was top-notch. He came in, did what he needed to do, was super polite, and everything works great.

I went with American Home Shield because of the reviews that I read online. The service provided by the contractor, United Air Temp, was fine. They called me first thing in the morning. I reached out to them and they made an appointment for the same day. They called me back later on that day to see if I could get home earlier, but I was working, so I couldn't.

We've been having issues with the AC for the last three years now. It has a small leak somewhere and it would leak Freon over the wintertime. Then at springtime, I turn the AC on and everything works, but it doesn't get cold. It was fixed at the beginning of the summer, which was the third time that Dean's had been out to fill it and try to find that leak. Then, a month and a half later, American Home Shield contacted Dean's and authorized to replace the whole unit. The Freon used in my old air conditioner was out of date and you couldn't buy it anymore. It took Dean's a few days to come back out a second time to replace it. I'm very satisfied with the work performed.

My 19-year old Sub-Zero refrigerator was not freezing properly and was leaking. The freezer door was freezing shut and the ice maker had stopped working. It was the fourth time it was freezing shut. I called American Home Shield for a claim and spoke with them. Evergreen Appliance Service was the contractor and they were great. They told me they would call me in 24 to 48 hours. Their person was on time and I wish he would’ve been the first contractor they sent me because he was the only one who knew what he was doing. The refrigerator had a leak that couldn't be fixed. AHS had to replace it because they couldn't get parts for it. Now, I just don’t put anything in my freezer.

We couldn't get our 17 year old AC unit to come back on. I called AHS immediately at 7:00 that night. The next morning, they were trying to find someone to come out. They couldn't find anyone to do service in my area which is rural and out in the country. The contractor they got a hold of couldn't come until the next day. We tried throughout the day until Gaines Appliance, Heating & Air Repair came to get the AC to come on but it wouldn't. When their tech came, the AC came on for him and he said that he couldn't diagnose it until it cuts off so that he could see what was going on. So, we waited but then it never cut off. The tech told us that I have two months to recall so if the AC cuts off, he would come back that night or the next day. The AC has worked fine though since it's cooler now, we haven't had to turn it on.

The hot water heater was leaking. I went online to submit a claim to AHS and then Plumb Genius got back to me and looked at my account. They said they would repair the hot water heater or replace it if needed. The guy from Plumb Genius came out and inspected it and said that it was essentially eroding from the inside, so it needed to be replaced. He started the process, and then a different group of two men came out three days later and took care of it. The new water heater tank is doing very well. In fact, we get hot water in our farthest bathroom, which is our master bathroom. We get it about three minutes earlier, so I'm saving on water with the efficiency of it.

Everything works since Crystal Clear Plumbing came out. They were fantastic and the schedule on when to expect the contractors went fine. The claim was to put in a new valve 'cause it wasn't staying at temperature. I went online to submit this claim and I hated the website of American Home Shield. It was a piece of crap. It was not easy to use, and I could not enter in what I needed repaired. I would have liked if I could actually enter in what the plumbing problem was instead of having to pick one that it was not, and then dealing with the plumber later ‘cause there was no option to tell them what was really wrong with my freaking shower. We've been with American Home Shield for one year and we are not renewing.

I've had American Home Shield for a total of 16 years. I kept it because I wanted to make sure that I was covered. I've been in my house now for 12 years and I wasn't even here two months before I actually had to have my stove replaced because it malfunctioned. They couldn't fix it, so they ended up replacing it. It's a peace of mind.

For several years, I've had American Home Shield. We had them previously, and then we tried a different company for two years, and now we're back with American Home Shield. We have them on our house and we have it on a rental house. I haven't had any problems with our house. I recently had a problem with it on our rental home though. The rental property is two hours away from my home, and when I submitted a request, there was some confusion. They kept trying to assign a person who works where my home is, so I had to call multiple times to get that remedied. I took two hours on Friday and an hour yesterday. Otherwise, I like to submit requests online. When I requested service for my appliance and the claim went great. CK Appliance Repair serviced us before and we've enjoyed them. They have one guy who does our type of dishwasher and he's great. I left him alone at my house before because I had to go. I trust him that much.

I had a clogged toilet and I made a claim to American Home Shield over the phone. The technician who came out was very professional and nice. I’ve had AHS for several years and I would recommend them.

I submitted a claim to AHS because I have double ovens and the bottom one didn't work at all. It completely went out. The control board was inoperable. They could not be replaced 'cause the parts are not available. The contractors came on the 24th of September and they turned in the claim then. I did not get the oven ordered till that weekend. They're gonna replace the whole oven. I'm supposed to have somebody coming to install it, but I haven't heard anything from anybody about when that's gonna happen. The contractor that came was absolutely wonderful though.

It was super easy to submit my claim online with American Home Shield. Bear Plumbing came out and everything went great. They were very helpful and they fixed the issue.

Submitting a claim was very easy. I went online the night before when I noticed the HVAC was not working and R E Boggs was at my home at 9:00 AM. I was very impressed. They came out very quickly. It also happened to be the company I used anyway so I actually knew the technician who had been to my home for other things before and it went beautifully. The unit was fixed quickly. It was great.

I’ve been with American Home Shield for about 12 years and the claim process has worked out fine for me. I call when I do it and the interactions are always professional. In my most recent claim, the contractor, Sevier Climate Control, came out and it didn’t have anything to do with the AC unit. They told AHS that it wasn’t the AC unit and it might be the roof. So, they did awesome and they were honest. They gave my husband some good ideas about what it might be. Everything works like it should with AHS.

I've had AHS since '79 and I like everything about them. I can submit a claim online, but I like to talk to a live body so they know what my problem is. On our oven claim, United Services came on time and got the job done. They were in and out in less than 30 minutes. It just needed a screw, but it did take somebody knowing what they were doing to get it unscrewed and done properly.

American Home Shield has always been excellent. The tech was on time, and he had called to let us know what time he was gonna get here. He was very knowledgeable of what he was doing, listened to what we were saying and then took care of the issue.

Submitting a claim with American Home Shield online was fairly easy. Then Drainco Plumbing came out and did an okay job. The guy was good. He said that I needed to replace the toilet, and that it's not covered by American Home Shield. I would have to pay $200 out of pocket so I'd rather just replace my toilet on my own.

Everything was great on our claim with American Home Shield for an appliance issue. The contractor from All In One Appliance Repair came at the time he said he was gonna come. He was very professional. I work from home, so he was very quiet and didn’t bother me. So, it was nice. We've been with American Home Shield for about 10 years. I started submitting my claims online a couple of years ago when that was an option, but before that, I used to call. The process is easy online.

When I put in a claim for the stove, American Home Shield told me who to reach out to. They also told me that they were gonna call me and set up an appointment for them to come out to check my appliance, and we can follow up and follow through with that. I called Supreme Service Group and we scheduled an appointment. They called me before they came and one guy came to check the stove. He said that he had to order a certain part and the part would be in by a certain day. He called me and said he could meet me at the house. He was a very nice and courteous guy. He didn't try to flirt. Some people come and try to flirt with you. But that guy was very professional. He made sure he checked things. He did his job and was very quick at doing it.

My service request through American Home Shield went well. It took about two weeks to order the parts, and then the contractor came back and changed the parts. He explained what part was defective and then what he was doing.

We've had Home Shield a couple of times since we bought our house. Having a warranty is a benefit as I have no way to know a house unless I build it myself. Also, when I have a warranty I get a chance to have old stuff that may start going out taken care of. But I realized the previous problems that hadn't been taken care of were not covered. We had a leak under our sink in one of the bathrooms. Home Shield assigned DFW Plumbing and they were great. They got back to me right away and they sent a guy out. When he looked at the sink, he said that it had been installed improperly and there were pieces missing, and he knew American Home Shield would not cover it. He gave us a bid for their company to fix it, which we did not do. We ended up getting our own plumber.

We had backup issues coming from the guest bedroom into my shower. Originally, Gator Drain and Plumbing came out for the guest bathroom and declared it taken care of. But the next night, it did the same thing. So, I called American Home Shield again and the next day, they sent out this young kid who didn’t know what he was doing. He couldn’t find the clean pipe so he pulled the toilet and he charged me 150 bucks because it was not carried under plumbing to pull the toilet. Then they told me that it was gonna cost me $650 for them to come out and do the clean-out.

I had a faucet that was leaking. The first time I submitted them claim, I got an automation, then when Nussbaumer called and said that they could not do the shut-off valve because it wasn't on the work order, I called American Home Shield back, got it included on the work order and then was good to go. When the contractor came, he couldn't shut of the water underneath the sink because the shut-off valves were either broken or frozen. There were two valves. One didn't have a knob and the other one has but the guy from Nussbaumer couldn't turn it. And so, when he came out, he had to shut off the main water and then he had to cut to those off, put those things on, and then change our faucet. Everybody who came here were great. But I would have preferred if they wore booties over their shoes, but they didn't and I didn't ask. Other than that, they were pleasant and knew what to do. They got the job done and the faucet works.

I had a problem with a couple toilets and bathroom sink were clogged. I called directly to a representative from Home Shield. I have a little problem because it was first time I was using this company, and it was a little bit of confusion finding my information of the system. But the lady was very kind and finally was able to fix it. So, that was okay.

I called in a claim at American Home Shield and it was perfect. 2 Bald Guys came out and the appliance worked fine when they showed up. The tech thought it might have been a wiring thing, and he jiggled something the right way. He didn’t have to replace anything, but he did come out and look at it. He was completely professional and it was a great experience.

The thermostat on our upstairs AC unit says 72, but it is not 72 up there. One room will be really cold and one room will be hot. When submitting the claim with American Home Shield, I did everything online and got a referral. Then J-Tech called me immediately. American Home Shield did what they said and it was very smooth. When the technician came out, he didn't find anything and he said that the AC was working fine.

I submitted a claim for my pool online and the website was great. Dba Pool Ology came the next day. It was right away. They were great and fixed the problem. And things have been great since then. ’Cause of that, I can sleep better at night. I therefore perform better at work, therefore I’m less grumpy, I didn’t yell at my employees. So everybody was happy with it, including the guys doing the work for me. I’ve been with American Home Shield for years and my experience with them was excellent.

Tompkins Appliance Services came out two-folds. First, when my washing machine was leaking, even though it was off. And second, when the little panel of our refrigerator wasn’t closing all the way, so there was ice buildup on the back. Every time I open or try to get some ice, it would spill all over the floor. It was not fun. So, I have ice melting on the hardwood floor, which is not a good thing. I filed the claims to AHS online and their website was very user-friendly. They've always sent contractors really fast and they have all been really great, going above and beyond. I’ve loved all of them. And more recently, Mr. Tompkins came and assessed everything, even entertained our other silly questions with our refrigerator. He came back right away and got the part that was needed, and everything was fixed without hesitation. It was a really great experience. I'm very, very satisfied with AHS.

I signed up with this company the beginning of this year and over the phone I told them all of what I had, including septic and well. A contract was written and the monthly fee started. During the summer I called to verify my plan covered all I had, the gentleman said yes. So in September I called for a pipe going into house was leaking, they said I wasn’t covered, that was a separate “well plan” I did not have. I was so upset I cancelled the plan. I had to call a local plumber to have it repaired.

We picked AHS for our home warranty company because of their really good reviews and ratings online. Boy was that a mistake! AHS has the worst customer service I have ever had to deal with. They didn't call me to keep me informed. I had to call them multiple times a day, for several WEEKS to get my issue sorted out. I had to repeat why I was calling and give the whole background nearly every time I called. They also hire terrible contractors. The first company contracted to check/service our AC units came out, spent about 10 minutes at my house, told us what was wrong and that we needed new parts. Then they told AHS that the problem was pre-existing and would pre-date our warranty with AHS. AHS decided to just accept that and try to deny the parts claim.

We are using AHS for the first time after hearing great feedback about the services through a family that has coverage. Our first experience was poor purely due to the lack of communication and direction. Our water heater has been down since last Tuesday (Total of 7 days) and we have had to personally call both AHS and the service company Express Plumbing for status updates. We have not received timely updates on the progress at all.

The company sent me a plumbing service that has taken over a month to fix my problem. I've called to complain to AHS a couple of times and all they said is, "We'll figure it out and give them another opportunity." The Plumbing company advised to order parts that did not fit my my faucet and now I spent money on top of my service with still a broken faucet after over a month of still not having the service fixed and I cant return the error parts. I have another faucet that they tried to fix that is worse than what it was because now it doesn't regulate the temperature. Now the water is hot and a little less hot.

I’ve had American Home Shield off and on throughout the years, and I came back with them last December. When I had purchased our house years ago, the homeowners had AHS for the year. So, it was one of the things where they sold the house, and it had the insurance. We had to use AHS for a heating issue and everything worked out so great, so I decided to go back with them. I've spoken to their reps and the service was great. My most recent claim went fine. The contractor from A/C Plus was very professional. He did a good job and got my unit fixed, so that’s amazing.

We have a fan with a light in it and it hangs from the ceiling. I couldn’t get the fan blade chain to turn the fan blade off and it smelled like the beginning of a fire almost. So, we didn’t run the fan until City First Electric came out and fixed the problem. They arrived on time. It took them a while to repair and they weren’t the fastest but they got it all done. I have no complaints and I’d have them back again. After they fixed, we ran both the fan and light for 3 or 4 hours and there was still a slight odor to it. So, we thought, “Hmm, I wonder what’s going on here.” Then we went to bed and the next morning, we got up and I ran the fan and the light for the whole day with an air purifier in the room. By the evening, there was no more odor.

I was having an issue with the washer, but the mechanic didn't fix it. He said that he was leaving because if we didn't fix the sink water, he couldn't do anything about the washer. I called American Home Shield for a plumber and their rep was so nice. We had Michael's Plumbing come out and repair the sump pump. The plumber did that in the same visit. It's working fine now, but I don't know if the mechanic is going to come and fix the washer or if I have to call again and make an appointment because he just left and didn't say if he would come back or make a schedule. Other than that, the experience I had with Michael's Plumbing was great.

We submitted a claim to American Home Shield for the air conditioner. It wasn’t cooling down and we kept thinking that it was freezing up but it ended up being something weird that the contractor had to put on it or get to do it. They came out three different times for it, but we finally got it fixed. It started working again so, we’ve been able to maintain our temperature that we keep it at. All the contractors that American Home Shield has sent have been wonderful. They usually call and they always give us a time bracket on when to expect them to come out, which could be anytime from 1:00 to 3:00 or noon to 4:00.

The property manager I have managing my rental house sent somebody else out aside from the contractor of AHS and they totally made the problem worse. And then I went through AHS and it worked much better. I filed the claim, and because I wanted them to get out there faster I called. I was put in touch with Central Kansas Appliance Repair and they got somebody there faster in two days.

I filed an AC claim with American Home Shield. The outside unit was not running all the time. Sometimes, it would come on, and sometimes, it would not come on. So, we didn’t know what the problem was, and that was why we called initially or put in for them to come look and see. I did the claim online. It's pretty easy. I just went on the AHS website and filed a claim and explained what the issue was. The contractors have come out a couple of times and I really liked them. They’ve been very good. They’ve been very quick. This time, they had to go back and forth a few times because they couldn’t get the problem diagnosed right away. But once they figured it out, it's been working fine. They’ve done very nicely. They were very nice to have, too.

When I was looking for a home warranty provider, I went online and researched providers. Home Shield seemed better out of the three that I was looking at. I got it and had been with them for about four years. They are always good and I like them. They're easy to deal with and it doesn't matter how I contact them. I can call or email them. When I lived in Idaho, my furnace quit working in the middle of February and it was cold. I called Home Shield on a Monday morning and Monday afternoon, there was a repairman fixing it. Also, recently, a contractor came out and looked at my machine. It was old and tired and the contractor couldn't get any new parts for it. He recommended that I replace it. It took a couple of weeks but I got a new machine in the end. It works marvelously.

I filed a claim over the phone for my refrigerator that was hot on the outside. My interaction with the tech that came out was fabulous. He was great. The fan was not working, so they replaced the fan. So far, everything is perfect. I’m glad I have AHS. The service was great and the turnaround time was fabulous.

My mother-in-law uses American Home Shield and we've had them for a year too. Recently, my wife called for a service request on the phone and they had 7-H Home Services come out. I had to have my mother meet them while I was at work and as far as I know, they were okay.

It was easy to put the claim in with American Home Shield and I enjoyed the beta version of being able to select the vendor. I called ahead of time before I submitted the claim. So, I knew there was a quick availability and I was able to get other reviews outside of American Home Shield. I enjoyed the guy who came out for the air conditioning which lost its cooling ability.

One my outside hose bibs off the house was leaking. Crystal Clear Plumbing Professionals came right out, did their work and took care of business. They were real good. I can’t ask for anything more than that. But when I find that it was one that I’ve used on three previous occasions, and I liked them very well, then I would always request this particular contractor for any plumbing problem. I would like to talk to a rep when I do it rather than, one, two, three because I would like to say I would like to request this particular contractor, which AHS assigned to me and that was fine. But I would request them if I was able to speak to somebody. I’m from old school. I like to talk to people. But other than that, I’m very happy with Home Shield.

The air conditioning was not working, but as soon as the technician from US Air Conditioning of Texas saw the thing, he immediately recognized the problem and solved it within minutes. There's no problem with the AC. It was just the issue of a thermostat because we didn't know how to use it, so he just explained it. He's very professional and I'm very much satisfied with his work.

I’m going into my second year with American Home Shield and I like using them because they usually have excellent providers and very, very timely. One Monday, I requested service for my AC online and the contractor came out Monday too. They were excellent. The fan blade on the outside unit had come loose from the motor, so they replaced the motor and ordered a fan blade. Wednesday morning, before they started their work schedule, it took five minutes to reattach the fan blades. They fixed the AC and everything is perfect.

I submit my claims with AHS online and that process is pretty easy. The only thing is, it would be nice to be able to choose a provider. But Freedom Heating & Cooling came out for my AC claim and the guy was pretty quick. He got it diagnosed and fixed. We haven’t had an issue since.

AHS has the best overall reviews. We submit our claims online and we've never had a problem with any of them. It's been nice. Recently, they sent me Faucet Brothers recently and they were good. They called me 15 minutes before they got here.

The air flow wasn't seem to be flowing as powerful as it used to be. I called American Home Shield and went through a rep. It was real quick. I had an appointment with the contractor within a day. And then I was contacted by the contractor and they were here. I was happy with Complete Comfort. The rep was good and honest. He didn't come in here saying, "Oh, I was sent here for a problem, so let's make a problem, so I can make some money." He came in here and he checked the motor out, and the capacitor, the condenser fan, and the board. Everything checked out good. He said that it's perfect, and he couldn't find anything wrong with it. He told me that it was a normal thing for how far the air has to travel. Altogether, the whole experience was a good experience.

I called AHS when the air conditioning system was not getting any cold air. It was just blowing cool air. The contractor set up an appointment, and they made a follow-up on it. They sent me text messages when they were coming, and they were pretty good on it. I got a quick response, so that was good about it. The tech checked the system and we found out that the refrigerant was very low. And then I was charged $90 more for the coolant. I thought I just have to pay my deductible. But the tech told me that I was only allowed $10 per pound. Other than that, everything went fine. The tech came out on time and did the job real good. It was not even half an hour and he was done. I had another service from my water heater and the guy that came out for that was very good. He was professional and he knew what he was doing.

The guy who came for the air conditioning was super. He fixed it then it ran an hour and then he said it was probably gonna need a fan motor. An hour later, it quit and it started smelling like burnt wires in the house, so I shut the breaker off. That was a week we’ve been without air conditioning. They ordered the part, and now it’s been a week. They told American Home Shield it would be in on Friday and they’d make an appointment for Monday or Tuesday. I called and they said it wasn’t in. So I called first thing Monday morning. They said it came in on the truck and they scheduled me for Tuesday between 2:00 and 6:00. I said, “Great.” Nobody showed up nor called us. We didn’t know what was going on. I had to continuously make calls where you have to hold forever for Total Air Care and most of the time you go over the Philippines, and they read scripts to you. I’m sick and tired of going overseas.

I've used American Home Shield twice. We had some electrical breakers that were tripping. GFI breakers were tripping. I went online to submit a claim and the online process was very simple. We had an appointment within three days. H&C Electric, the contractor was very good and I was very impressed. They showed up on time, when they said they’d be here. The guy just went about his business, and took care of the problem, about 30 minutes, and it was done. I couldn’t ask for any better.

We had a leaking toilet around the foundation. It may have been a week when we really noticed it. We submitted a claim with AHS and the contractor resolved the problem.

My experience with Home Shield has been great. Any time we've needed something, it was done within 24 to 48 hours, depending on when they can schedule somebody. Recently, they sent a service guy who was very professional. He even explained the septic tank and he let me know how good everything was. He was excellent.

I've been with AHS for a couple of years now. My recent claim with them was my hot water tank. I spoke with someone from AHS and they had someone from a plumbing company to come out and see what was going on. Because they were saying that my hot water tank is really old and that there are different things that should have been on it that aren't, I found out that nothing of it is covered at all. On a previous claim, I had an old dryer and they were able to replace it because they couldn't fix it. But not everything is covered even though they say that if they cannot fix it, they will replace it. They also don't give you any descriptions of anything. For the hot water tank, they told me I would have to come out of pocket at $1,350. I'm very dissatisfied and looking for another home warranty company that covers.

We bought our house in March of this year, and our loan company set us up with American Home Shield. I submitted a claim and they sent Air Control. They were fine. They were right on time at the beginning of the time window. They realized that the unit needed a new motor and they put a new motor in, and they were done and went on their way.

Family A/C is great and extremely fast. I’ve had them out for at least four times this year already for problems. We had the condenser replaced about two months ago. Then we came home one day from work and the house was 85 degrees. We were without AC for about two and a half weeks which wasn't good, but Family A/C was trying to figure out what AHS was gonna do. They ordered the part, but then some guy from American Home Shield called and said they were gonna just give me a new AC instead of repairing it. It's been a week now and the new AC is doing okay. It felt like it wasn’t cooling as it should, but it has been fine for the last two days. I’m extremely satisfied with this experience.

Previously, I had a problem with AHS' online process when I filed a claim for my dishwasher. The dispatcher could never get through to a Whirlpool repair contractor the first two times. Also, the contractors never got a notice to come and look at my dishwasher. This time, the claim submission process online was fine. I had a dryer that was making a lot of noise and I submitted a claim for its repair to AHS. EaZy Appliance came out and did great work on it. They had to order some parts and come back out but then they ended up resolving my issue fairly quickly in the end.

The toilets were running and we had a plumber come out. He was good. He fixed two out of the four toilets that we have, and he checked the other two and said they were fine. But those two that he can't fix are very intermittent and they don't run all the time. I submitted the original claim with American Home Shield over the phone and with the most recent one, I just did over the internet. It's really easy to do online and I prefer it over calling. When I had the issue and submitted the ticket, I didn't have any idea what was happening and I didn't know if I was getting a plumber.

I had a problem with my air conditioning and called it in at the Home Shield office. They acknowledged the claim and assigned it with a contractor who came within two days. They had to order a part but the issue was resolved within about a week and a half. They put in a new air conditioning unit and it's been fine since. Also, the contractor was excellent and I would use him anytime.

I always call in my claims at American Home Shield and they're very professional. Appliance Ambulance recently came out they had to order a part, and even though the part was on back order, as soon as I got it, they contacted me and got it right in. It went really well.

I placed the order with AHS over a weekend and a lady called to make the appointment within the time frame that I was given. Joe Lay & Sons came out early in the week and they were here within the time frame that the lady told me they would be. The guys did the work that I asked them to do. Then they cleaned up their stuff and left. They also told me to go ahead and give them a call back if I had any other issues with that particular problem and they’d look at it. But I’ve not had any issues. Everything went the way that I felt should be expected.

American Home Shield should make sure that the people taking our calls are clear with their English. It would be beneficial with respect to trying to get issues resolved if we are able to be clear the first time when an appliance is needing repair or if it's totally broken and have to be replaced. It was a little cumbersome to deal with all that but as we went through the process, we got those who were able to speak with clarity and that made the process a lot more effective. Sometimes, it's a little difficult to understand those who are overseas but overall, it's okay to deal with them. We've been with American Home Shield for over 10 years now.

American Home Shield was recommended to me by people I know and my recent claim with them has been good. I did it online and it was easy. They sent Oasis Plumbing and they were very good.

My sump pump was constantly running. It wouldn’t shut off. I submitted a claim online to AHS and Patrick Murphy Plumbing came out. He saw what the problem was, did tests and said that it needed to be replaced, so he put a new one in there. After that, there was a leak though so I called the next morning. All of it got soaked. The pipe burst and I don't know if it was from a previous owner or whatever, but they came out and replaced that for free. It's all good since the repair.

One of the AC units wasn’t working. I filed a claim online and in 24 hours, a contractor came out. He was very knowledgeable, and he was in and out. We've had AHS for five years and that AC claim experience was good.

My house is a little older and it has couple of pipes. I noticed that it was dripping. I had a guy from A & S Plumbing replace that part of copper with a PVC. He was professional and friendly. He was in and out in an hour. This happened within the first two months of me buying the house. So far, our experience with American Home Shield has been good.

I've been with American Home Shield for three years and I’m very satisfied. My recent claim with Hoffman Electric went really good. My fan and light broke in my kitchen and the claim for it was made online. Now it works great. I use it all day long, every day.

Recently, Drain Masters came for the garbage disposal which was leaking. I did the claim online as it's easier than getting on the phone and being on hold for half a day trying to get through. The tech replaced the disposal, and they were very professional and they came when they said they would. However, American Home Shield upped me to $20 a month the other day, which I'm not really happy about. They said the prices have gone up, but from 59 to 79, that's a pretty big jump.

Water was dripping from the AC unit. Next Gen Air was sent out and they were extremely horrible. They made us live without AC for 12 days, and then they were extremely rude. Even when they came to fix, they messed things up. They put the pipe in the condenser backwards, so the dripping didn't stop. It dripped on the back of the pipe, and it probably dripped outside the home. That was a dangerous thing because it could destroy the roof. I've already put a complaint against them and I wanted to get my $125 back.

My AC went out on a Sunday evening at about 7 o'clock. It got water in there and there was an emergency switch that shut it down. I submitted a claim with AHS online and it was easy. Then tech came and worked on it on Monday. He replaced the little thingamajigger that went in there that showed the water and fixed it by 9 o'clock. You can't get any better than that. The contractor was also excellent. He told me everything that he was doing. He said that he didn’t really like the switch in there because once you close it down, you gotta have to come out and have it done. Then he put a plunger in there and replaced that out. Now, if it comes on again and backs-up, then I’ll shut it off. And when the water goes down, it will just come back on. He was polite and thorough as well. So, I was very pleased with him. The AC's performance since the repair has been excellent, too.

Just Garage Doors did an excellent service. They came in, did what they said they were gonna do, and were very personable. My neighbor has Home Shield and she recommended them, and I've been with them for about two years now. We’re getting ready to move now and I would probably be signing up for Home Shield again when we get where we’re going.

My appliance claim went well – like clockwork. I called directly to Home Shield and it was kinda nice getting the GE Appliances company. The technician fixed the unit and it has been running well ever since.

There is an issue with our pool pump. It was very easy when I made an online claim with American Home Shield. They sent out Clearview Pools and this contractor was probably one of the best ever professional people that I’ve ever dealt with. They were very good. After their repair, our pool pump has been excellent.

The fan wasn’t working and it was causing my breaker box to trip. When the AC got fixed, I thought it fixed the breaker, then the AC was still tripping the breaker for like a day, but it hasn’t done it since. I’m not sure why that was, but it did it a couple of times after they fixed it, and I was gonna call them back. But since then, it hasn’t tripped the breaker again. The contractor from Hospitality Heating and Air Conditioning was very thorough, prompt, concise, nice and professional. And he answered any and every question that I had about everything that he was doing and he didn't hesitate to give me additional information. He was really outstanding.

Our AC was leaking. So I went online with AHS first and then I had to call the representative because I wanted a certain company to come out and fix the AC. The contractors were very informative. It helped us out a whole lot, giving us the understanding of what need to do to take care of our AC. It took about 20 minutes to fix the ac. So it was shot down for less than 12 hours. As long as they don't raise the rates, I'm fine.

The washer would stop and give an error code. I looked up the error code in the manual and it said to call for service if I'd get that code. I called American Home Shield and requested that they take care of it. Then Whirlpool came out to assess and then they needed to get a motor and a motor driver. They then came back and put the part in. They were prompt and got to it. It was done very well. I’m very pleased with the service.

My water heater was leaking and water was all over the floor. The AHS rep that helped me seemed very professional. Maxey Plumbing Company came out and they were very professional. However, I didn't think it could be fixed. It really needed to be replaced and AHS did.

I used American Home Shield before with a rental I had and I have them now for a house I just bought. I called them up, they got me in touch with someone, and had my house rekeyed. It was perfect. I like that I have the protection. That’s good.

We had experienced a leak in our plumbing. I called American Home Shield and they sent out a plumbing company. They had to replace the main pipe in our home, which resulted in a ceiling having to be ripped up and two walls. American Home Shield also sent out E & J Plastering and they were the ones that completed the drywall work.

Our garage is on the side of our house where our driveway is. The garage door wasn't working and so to get into our house, we have to walk all the way around the front. I filed a claim online to American Home Shield. The contractor came to look at it and fixed it right away. He’s come out before and he always does a good job. He’s really nice on the phone and a good communicator. I would recommend him.

I've been with American Home Shield about two years. I've been with two other companies. One I was with which is in Florida was very good when they started and they did everything. They always had specials, "Okay. For $29 a unit, we'll come service your unit. We'll come clean your dryer vents," all that kind of stuff you need done. And then, I went with another company. The thermostat was broken. And then, I got in a big argument. "That's not covered. This isn't covered. And everything wasn't covered." And I said, "You're not covered either. You're done."

Clear Flow came out to fix my hot water heater that was leaking. I did the claim online which was pretty easy but it doesn't really give you much room for a description. You just kinda choose hot water heater. Then I got the call from the Clear Flow the next day and there were two different visits. The first one was from Cesar. He came out just to look at the hot water heater and see what was going on with it. That was pretty quick and they showed up within the timeframe that they said they would. The second visit was from Jose. He was great. He came in, I showed him where everything was, and he did his thing. He was pretty quick too. It took about two and a half hours. It was still dripping that night and I called Clear Flow the next morning and told them that. Apparently, there was another part that needed to be replaced. It was a pressure regulator. Jose came out the next day, fixed that up, and it's been good since then.

American Home Shield sent out the guy to work on the plumbing thing outside and he fixed it. It was very small, and it worked. So I'm happy with it. $75 per repair to these things done with the monthly fee is a small price to pay. I'm happy with the service.

I had been getting all these mailers for a long time from American Home Shield and I’d seen the commercials. I kinda took a gutsy feeling and they looked like a good company. I looked on the website as well and I liked everything I saw. I thought they were reputable too, so I went with them. Aside from that, I preferred going with a bigger household name versus the company that I went with before. I had a bad experience with them and I'll never go back to them. I immediately canceled my service with them when I had a confrontation with one of the techs they sent out. At the time, two diamond bracelets came up missing from my house after he went upstairs without me escorting him because I was at a conference call when he came out. I called the warranty company and reported the incident, then the guy was calling me about the situation. I called the company back and told them that they didn't need to say anything to him.

The water at the sink in the kitchen was stopped up. It wouldn’t go out. And I have a new dishwasher when the water backed up, and then the water was just slowly coming out up on the other side on the sink. I called American Home Shield and told them because this happened before. They sent High Priority Plumbing and Services. The contractor was good. They had to to blow it out. When they came out the second time, the guy tried something else and he got it all started. Now, things are doing better than it did two years ago when they came out.

I called in a claim regarding the water pipe that was leaking in the garage and the AHS rep was excellent. Also, the contractor from IRH Plumbing was so perfect and helped me a lot. The problem got fixed the same visit. Now, the water pipe is good. I check it every day.

I had two different issues. My water heater wasn't working so there was no hot water in the house. Someone from Blue Star Plumbing fixed it and he did a great job. He went somewhere and got some piece needed. He was respectful too. The other company came a month before for the toilet flushing issue I had. That was making noise after I flush the toilet so their technician fixed it and then changed the part. The water heater and the toilet work efficiently and well now.

Our AC unit claim with American Home Shield went great. Super Air came out and I would recommend them. They were professional.

We needed a sump pump replacement, submitted a claim online and the process was good. Lakeshore came out in 48 hours and the unit has been perfect since.

I had a leak from the bathroom going downstairs to the living room. Initially, American Home Shield sent somebody else and then, they sent Five Brothers Plumbing. They came out to diagnose the issue and later, a different contractor was sent to patch the wall, which was United Air Temp. They touched up the drywall portion that was needed to be fixed. They were prompt but their patch job was not the best. After I painted, it was still showing and I don't think they sanded it. They probably should have given another coat after sanding but, overall, it wasn't terrible.

I just bought a home, and I had the locks changed. It was covered by American Home Shield and the contractor was extremely efficient and pleasant.

I've been with AHS for two years. It's very simple to submit claims online and sometimes, I have questions that can't be answered on the online. But their reps are very courteous and professional whenever I call them. My AC claim went great. A-US Air Conditioning of Texas was very timely and professional.

My hot water heater and the regulator were leaking. I put in a service request with AHS and they were very timely in getting somebody out there. They sent High Priority Plumbing and the tech came a little early, which was great. The hot water heater was so rusted out on the bottom that he said it was just a matter of time and it was gonna give way, and then I’d really have water on the floor. They put in a new water heater and replaced the regulator. They got everything all taken care of and everything had been working beautifully. They told me it was gonna take about three hours but it didn’t take any more than that. The tech was very friendly and courteous, but professional. He gave me a few tips on a couple of things. It is for something else and it isn’t covered under my warranty. He’s very helpful in that way. All in all, I was very satisfied.

My recent claim for a plumbing issue went well. I've been with American Home Shield for over 20 years and I hate having to go through the online thing. I'd like to be able to talk to someone versus doing it through a computer.

The air conditioning wasn’t working. I called American Home Shield and went through the automated system. It worked perfectly. I used them many times. They sent Comfort First Heating and Cooling to service our request on the AC. They were excellent. The installer was excellent, and they did a good job. I can't say anything better about that company that came here or the service tech that came to the house. And I told the company, “Make sure you send him every time.”

The dishwasher was stuck in a cycle. I turned it on at night and when I woke up the next morning, it was still running. So, that was a long cycle and I couldn't turn it off. It wouldn't allow me. And so, I had to unplug it under our sink to make it quit running. I called AHS about it and I got through an automated prompt. It was frustrating because I had to keep saying, "Dishwasher, dishwasher." But that's okay. They said that they would send me a reply. They replied immediately and sent me who was gonna service us and what their number was. And then, National Platinum Service, Inc. reached out to me soon.

There was a wire on the outside of our AC unit that had become unattached unbeknownst to us, and AHS sent a contractor. He had to snip the part that was damaged then reattach the part and then he also changed the fuse inside the house. He was able to do everything in the same day and he performed a phenomenal job. The AC is doing wonderful since that repair.

Submitting claims online to AHS worked good. Their reps set up the appointment for me and the contractor came out right away. However, we were outta town for about a week and a half after he came out, and he had to order the part, so it was really on us why there was a delay. Also, communicating with him was very good. I knew the guy lives on this side of town, so when he told us he’d be late in the day on the return visit, there was no problem. So far, everything’s working fine.

I've been using Home Shield for two years and every time, my request has been completed. They sent me Realty Rekey for my recent request and they were very good. They are kind and the person who came is very nice and professional. Also, using the Home Shield website to put in a request is very easy.

The heater stuff didn’t work right and I filed that claim with Home Shield over the phone. Since the contractor had already been there for a plumbing issue in that bathroom and then came back, they were there within 15 minutes. They were super nice and helpful. The guy realized the connections were bad and fixed it. He tied them in correctly and the bathroom is working well now.

I've been with American Home Shield since I bought the house three years ago, and it gives peace of mind knowing that I'm not gonna have to negotiate with somebody and get a third and fourth estimate. If there's something that breaks, it's just a $75 fee for the most part. I called an issue on Saturday and AHS said, "Thursday is the earliest that we will be able do an appointment." That was not acceptable, and it took me a few times trying to call back. And it took a while for them to be able to get a release from the original contractor to get a contractor that could come out there within the timeframe. They were at least always polite and patient. AAA All Brands came and did really well. They came out pretty much the next day, and they got the AC working within 15 to 20 minutes. They were able to tell exactly what was wrong and what was going on. I was pretty happy with the experience.

It's easier to go online and let AHS know what my problem is. And within 30 minutes, if not shorter, they respond. They always send out Cal Plumbing. We've had two or three issues with different things, but they've always been great. They come in, get the work done, always nice, cleaned up really good, and explained what they were doing and what issues we might have. They had my water heater repaired a couple of times before, but this recent time when it went out, it was beyond repair. The water heater was 23 years old so there was no choice but to replace it. But they did an excellent job and picked a good water heater to replace it with. I'm happy with them and AHS.

American Home Shield recently sent Infinity Plumbing, which is a very good company as far as I’m concerned. But the handling of the claim through American Home Shields' bureaucracy almost made it impossible. It was taken roughly. It took between two and three weeks to fix things. If I would’ve just straight out paid for something, it would’ve been done in three hours’ time, and everything would have been good.

I find it really easy to submit claims with AHS online and I’ve always done it that way. IGD Plumbing came out to service and did a really good job. My wife said they were very professional and timely.

I’ve been with American Home Shield for a long time and everything is fine. I called in a claim for an electric outlet and had United Air Temp come out. They're pretty good and are always on time. Everything is good since they've come out.

It was very difficult to understand the people I talked with, but they tried and they did their job. We’re in Texas and even though our AC was not on and it took 12 days for Blizzard Air to come out, things went well. They did a good job. They always do.

Sometimes, when submitting a claim with Home Shield, it's difficult when you get the automated thing and you really wanna talk to somebody to explain what's going on. It seems it's hard to get to somebody. Otherwise, it seems to work okay. And when I had an appliance claim, everything went well. The guy from Fleming Appliance Repair had the part he needed on his truck and had the issue fixed very quickly. Everything is working good now.

A year ago, we had to wait on the phone for 30 minutes or more submitting claims to Home Shield but that has improved. For one of my recent claims, Ultra Heating, Cooling 7 Refrigeration did a good job. The tech even came earlier than what he said which was good for us because at that time, it was still a little bit hot so it was uncomfortable in the house. He had our air conditioning going at an earlier time. After that, our icemaker had a problem and so they sent another guy to fix that and he did a good job, too.

We previously had AHS when we lived in a different town. Then we got a brand new house and on our fifth year being in this house, we decided to get the warranty again. When we filed a claim recently, AHS was able to get ACE Heating & Cooling out here ASAP. They called us right back and even wanted to come sooner than we could accommodate them. My husband was here when they came and he was very happy with them. They were very efficient. They found the problem immediately, fixed it and they were out. It went very well and we've had no issues since.

I like the way American Home Shield works, so I’m satisfied. They’re top-notch from what I’ve seen and I recommended them to my friend. The people that were sent out by American Home Shield for my AC did a good job. I bought a brand-new townhouse, and come to find out, the AC wasn't installed correctly. The pipe that goes outside the second floor in case the pan overflows was not connected. It was wobbly and it fell off. The AC people that came out (not the people sent by American Home Shield) were fantastic but they they didn’t have any people to put insulation in and to do the walls, so it was very annoying, and they had nothing to do with drying up the attic.

I had a plumbing issue and TNT Plumbing and Heating, AHS' contractor, came out to do service. The guy did the drywall but then I'm wondering if the painting part was supposed to be included in that service. I need to call AHS about that. Though I have that concern, interacting with them has been fine thus far.

My bathroom overhead lights would not come on. I submitted a claim with American Home Shield and it took two days for someone to come out. It was Class A Services that came out, and they were excellent. I got one claim right now that I've been waiting to hear from for about two months. It was a thermostat on my AC. I got four of them in my house, so three of them are working. I followed up with the technician and he said he's still waiting on AHS.

The AC's condenser went bad. The tech said it was good that we called Home Shield because the AC was going bad. If we waited too long, we would've been sweating it out until he got there. I've had to go out on my car before and the AC just blows out hot air, so it must not even be on because we can get fans to do the same thing as blowing air around. It wasn't cooling properly. We set it on a certain level and it just couldn't get there. Something was wrong, so that's why we called Home Shield. Bencraft Mechanical came out whose tech was out before for maintenance. He was professional, knew what he was doing, and very nice.

My hot water heater was not getting hot water. I had no hot water for four days. The one, Lincoln Plumbing, that American Home Shield contacted first said he couldn’t do it because it was a mobile home. That was very irritating. I called American Home Shield and as soon as they knew that Lincoln Plumbing would not be able to help me, they got right on getting somebody else. American Home Shield assigned a second contractor, Coastal Maintenance & Plumbing and they were 100% great. The repairman had a little part that he had to put in then the water heater worked fine. I was extremely happy with Coastal Maintenance & Plumbing and very happy with American Home Shield, but they should not ever use Lincoln Plumbing for me again.

I had a water leak in the attic and after making a claim with Home Shield, someone from Heros Plumbing came the next day. I did this claim online and the process was pretty easy. The contractor was quite professional and did a great job. Things have been going very well since the repair.

Everything went well with my recent AC claim that I submitted to American Home Shield. I went them and Affordable Comfort and Construction came out. The tech was very professional and competent. Thus far, I've been enjoying working with AHS. Everything has been working well with them.

The AC was not cooling and we reported it to American Home Shield. Somebody came, looked at it, and sent the report to them. Then they came back saying that the claim was denied and that it's a pre-existing condition. I challenged it and they said that we'd go for a second opinion. But they misled me totally. I never challenged the technician's diagnosis. I challenged American Home Shield's assessment of saying it's a pre-existing condition.

I did a claim for my hot water heater and Pierremont Plumbing and Gas came out and checked. They had to order a part and came back the following week to install it. This claim went very well for me. However, when I call American Home Shield, I seem to always get someone that has a very bad accent whom I could hardly understand.