American Home Shield Reviews

There was a leak in the ceiling under the second floor bathroom. I called AHS and I was on hold for over an hour. I was trying for over a week and it kept saying the wait was a minimum of one hour. I didn't have that kind of time, but then I finally called at this weird time and the wait time was for 30 minutes. An hour and 15 minutes later, I finally got some guy on the phone and he told me that the claim isn't covered and they were going to have to send me to some place else. I said I was not waiting and they needed to check that the claim is covered since I've had something like this happen a couple of years ago wherein the plumber took three months to fix the problem.

We bought our first house back in May of 2017. The seller was required to purchase a home warranty for the first year, of our choosing. We choose American Home Shield because it seemed to cover everything! Just recently, on 9/17/2017, our water heater went out. AHS dispatched a local plumber to come see what he could do. He quickly told us we needed to replace it, which we were fine with since that equipment was covered by warranty.

We have been customers of American Home Shield for quite some time. We recently had issues with air conditioning and were totally ripped off by the contractor who said AHS denied our claim. The problem had to be solved, so we had to pay the contractor over $350.00 - plus the $125.00 service charge to AHS. Over $500.00! Trying to get answers from contractor AND AHS (for over 3 weeks) has been fruitless - as they both say they will call us back time and time again - no one has called or tried to straighten out the problem. Why spend a monthly fee for a service that leaves you high and dry. We will be canceling and reporting AHS and the contractor (Cool Experts) to BBB.

This is the worst company starting with when you call them you are on hold for over an hour but if you want to buy one they answer on the second ring. Does that tell you something. They hire the worst contractors and I have had so many problems with the people they send out as they can't fix anything. This late one was my Fridge freezer would not cool down. They sent out 2 different companies and they could not fix it.

I manage some properties for tenants and the latest claim I submitted with American Home Shield was a couple of electrical issues with some outlets and a couple of ceiling fans. I called AHS to do that and it was very easy. The interaction with the rep was anything that anyone would expect. They said they'd have someone help me and they did. They were pleasant and it was a positive experience. My tenant was there for the contractor but the job got fixed and everything is working fine now.

We had our central AC unit fail and contacted American Home Shield on Saturday 9/9/17 and waited a hour before we could speak to someone. They had us call back on Monday 9/11/17. Again we waited at least a half hour before we could even speak to a rep. They scheduled a technician to assess the problem on Wed. 9/13/17. He said the condenser's compressor failed and needed 6 lbs of refrigerant and said it would only take a couple of days to get back to us. We called to see when they would come and they said they gave us a scheduled repair date of Monday 9/25/17.

It's been great with American Home Shield. Recently, my microwave and my dishwasher were not working so I submitted a claim. Since the repair, the microwave and the dishwasher have been good.

We purchased our house in 2013, inherited American Home Shield, and we’ve been with them since then. We contacted them in September for our central air and we had replaced the air conditioner. Then two weeks later, the refrigerator went out and the contractor who was repairing it said that they had to get a work permit and we had to pay extra for that. I called downtown to where the work permits are given out and the repair company never applied for a work permit but charged us for one. Then I called the contractor company and asked if the work permit is supposed to be displayed in front of the house or the window or the door and they told me that they don’t display work permits because they’ll make the taxes go up. So I called American Home Shield about it and the rep told us that they could give a work permit at any time. But it’s useless then since the work was already done.

The previous owner of this house purchased a home warranty from American Home Shield for me and my husband. So far, it’s been useless because everything that it's supposed to cover is not covered since everything is considered to be a preexisting condition. Also, all the things that are covered by our warranty are too old for American Home Shield’s coverage and we have to pay out of pocket for them. The owner spent around $800 for this warranty and with that money, he could’ve done something that wouldn't have cost me such as termite treatment or the wiring.

I had a claim with American Home Shield about a year ago for my ice maker and icebox. That didn’t go very smoothly because the guy they sent out couldn't fix it. I asked around three times and they couldn't even get it fixed and didn't act like anyone's doing. So, they got me a new icebox. Then recently, I had a claim for the motor on my air conditioner. When one's calling the first time, there's a 10 to 20 minutes wait before one could get to an operator. But this time, I got them quickly on the phone. The problem was figured out real quick and I got another motor put on. The contractors were really good, professional, and did a good job. American Home fixed me up.

My boiler was leaking. I submitted the work request online and that was fine, but the company that did the work request said they had to wait on the phone for two hours just to speak to American Home Shield to submit the claim. They said it was a terrible experience. Sometimes, they got disconnected and never got a call back. So, it took three extra days to get my boiler repaired because of delays from Home Shield. Even I tried to call and every time, it was more than 30 minutes wait of the pre-recorded message. They should add more call center representatives so the wait time isn’t as long, and they should also call people back if they get disconnected. I would not recommend American Home Shield, and I'm planning to cancel. I realized they cause more delays to get things repaired.

When our keys weren't working, I submitted a claim with American Home Shield online and then I got a phone call. The guy AHS sent was really polite. He called when he was 15 to 20 minutes away just to give me a heads up, which was really helpful. He was also really efficient and switched the keys and gave us some new keys. However when he left, they weren't working. I don't know if I'm allowed to call him back, or he can come back.

I had service work done on my washing machine and my air conditioner through AHS and I'm very happy with both since the repair. I submitted the claim online and it’s very easy. Also the contractors that were sent out were wonderful, informative and helpful. They were very accommodating to my work schedule and prompt about getting my things fixed. But I had an interaction with a claim rep before that was not as good as the other services. My bathtub was leaking and I scheduled a service for my bathtub. Between the times that I have them scheduled to come out and before they came out, I discovered that it was not a plumbing problem so I cancelled that service. I called American Home Shield twice to get my $75 back and I still haven't gotten it.

I filed a claim with AHS for my sink. The rep I talked to was a nice young man and setting up the appointment was quick. I've been with them for a number of years and I like them. The only thing is getting someone to come and do repairs. A lot of the contractors here in my area don't like to work with AHS, 'cause they say they don't get paid.

We had a plumbing issue and when I called American Home Shield’s customer service phone number, the reps were very friendly and helpful. However, the contractor took a little longer to contact us. We called American Home Shield on a Friday morning and we didn’t hear from the contractor until Tuesday. They should have at least reached out to us. But once the guys got here, it was fine. They were also helpful, friendly and knowledgeable. They completed the work and they fixed our plumbing problem. I would recommend American Home Shield. It is great to have the peace of mind that they are there to help when things go wrong that you’re not expecting.

We were having problems with our ice maker and we couldn't figure out what was wrong so we went to the place where we got it from but they didn't have any more models. So I called American Home Shield and they said they will refer me to someone who could take care of my concerns, people whom they have been with. The next day, the contractor called and said they will be coming out but they were unable to make it on the time that we agreed to. So we’ve set a second time and they came and said they were going to have to replace our model and will be back in a couple of weeks because they didn’t know essentially how long it would take to get the parts.

My refrigerator needed to be repaired and I was trying to call American Home Shield's repair service, but they put me on hold for 30 minutes so I ended up submitting the claim online. I didn’t hear from any rep since it was right in the middle of the major hurricane, but I guarantee that there were other people with more important claims than my refrigerator. The contractor that they sent needed to do a follow up because he had to order a part but he was outstanding and I would highly recommend him to anybody. AHS has always been awesome, and I referred them through the years that I've had them and got 20 people their way.

The light switch in my closet messed up so I filed my first claim to American Home Shield. Both their rep and the contractor were good. They sent a contractor who was really nice and fixed the switch perfectly. Everything went great.

We have have faithfully paid for our home warranty for over 13 yrs with very few occasions to call AHS. This week my air conditioner started leaking so we called our home warranty company thinking we would pay the $75 copay and be good as new...NOT! They informed of all these "upgrade" parts and tons of freon that are needed that they do not cover. Pretty much every piece that's needed was under their "We don't cover" clause. It's going to cost of $1400 out of our own pocket. I feel like I'd been scammed all these years. I will make sure that all of my friends and coworkers know better than to choose AHS when they're looking for a warranty.

My husband has passed away. I no longer want American Home Shield coverage. I am disabled and deaf and have no cell nor TTY phone and they have NO way to contact them through email or any other way that I can use. I truly believe all these great reviews have been paid for by the company. Any institution that discriminates against the disabled and deaf should not exist. I need to contact them and I cannot. The ONLY way they accept ANY contact is if you want them to do something. My husband died the day they were supposed to come out and fix our electricity and since he is gone I no longer can afford the coverage. They took all the money I had in my account PLUS caused an overdraft BECAUSE they cannot be contacted. I guess I'm going to have to hire a lawyer and/or engage the senator.

I had American Home Shield 25 years ago when I bought my first home and I had a terrible experience with them then. And when we bought our newest home, which is our fifth home, our real estate agent talked us into getting American Home Shield and we did. Our central air conditioning system went and it took them so long to respond to us. Then after responding, they had somebody come out who didn't fix it correctly. Plus, every time somebody has to come to my home I have to take time off of work.

We bought a house in the beginning of July and we've been using American Home Shield. When a plumber I got from them cut open a hole in order to change my shower valve, that hole needed to be patched up. It was easy to file with AHS but the difficulty was the plumbing company that we used, specifically with an employee who just called out a lot but did not show up. We took some time waiting at home for this person. I talked to somebody regarding that issue at American Home Shield and they gave me an alternative if I didn't hear from the company. But somebody was finally sent and he did a great job.

I’ve had a bad experience with Home Shield last year and I'm about to cancel. My drain clogged up and I got the guy they sent for three days to fix it. It was too much problem and I paid $460 from my pocket when normally it should be only $75. I called them so many times to submit the claim and then they told me they’re gonna fix it and I got to pay stuff and I said, “Okay.” But if I had $600, I can get anybody to come and fix it. The guy who came tried the best that he can do but he didn’t know and he put in all new new parts in the drain that cost a lost of money. I also had a broken stove and fridge that he fixed and he told me I’d pay the $75 the first time so that I won’t pay the $75 all the time. But when I called Home Shield, they said I have to pay all the stuff. I’ve been with American Home Shield for 5 years but I do not want to do it any more.

My refrigerator kept dripping water and it had been an ongoing problem. I talked to American Home Shield about replacing it but they offered $200 and I couldn't buy a refrigerator with that. Finally we got a repairman and they fixed it but they almost rebuilt the refrigerator. They replaced the icemaker and another unit at the back that controls the operating process and the parts cost about $400 so it doesn't make sense.

When my husband calls in to American Home Shield to file a claim, it takes within a day to get a contractor out unless it's on a weekend, and the ones sent out have all been nice. We have a Sub-Zero type of refrigerator and the first contractor that they sent didn't know how to deal with it. They were supposed to place a part out and order but they didn't do it. So, it took a month to get it done. The other claim was for the AC. They came out because it kept freezing up and they fixed whatever was wrong. We were happy and satisfied with the service.

My garbage disposal wasn't working and I submitted a claim with American Home Shield over the phone. The contractor was on time and professional. And it's been a good experience. I’m satisfied with AHS.

I use American Home Shield all the time and I’m happy. I use it for my listings and the only thing that I’d like to see happen is for the vendors to let us know once a job was done. If a plumber went out and did the job, we need an invoice saying it was done.

The air conditioner was working one day and the next day, it wasn't. I checked to make sure the fuses and the circuit breaker had not popped and then I called American Home Shield and told them what the issue was. They explained to me that they collected an $80 fee. Rather than the contractor, I gave them my credit card. It couldn't have been any more simple. They had a representative tell a contractor to call me. I could tell by the phone number that the guy was farther north than me. But he came out within a day and was able to fix it. He troubleshooted it at first, diagnosed what the issue was, determined it was a blower motor which he happened to have in his truck, and was able to replace it out. He was professional and he took pride in himself. He was more than willing to clean up his mess but I told him to not worry about it because I was getting ready to do some work in that room and it's going to get dirty again so I'd take care of it.

My water heater broke and I called American Home Shield. Their friendly representative called a plumber, and then, the plumber called me. It was really easy on my part, and the water heater works perfectly. I was put off that my rug and my welcome mat outside were stained when they carried the water heater out. But, I cleaned it and it's fine now. My experience was quick and easy and I didn't have to deal with calling around a bunch of people. I just called AHS and then the problem was fixed.

Most recently we submitted a claim for a heating issue. The system had a leak on it from condensation and it was low on Freon. American Home Shield came and charged it. Their contractor was good. However, nobody works on the weekends and we usually have emergencies on Saturdays or Sundays. So, we have to wait until Tuesday to file a claim. But once we got the claim submitted, it was done by Wednesday so it was still quick.

I called American Home Shield when our ice maker went bad, and they responded to me immediately. The reps were friendly and kind to me. And whoever took my information when I called in was very, very, very helpful. American Home Shield sent someone to come out and put the ice maker in good order, so everything was fine.

The toilet in our master bathroom was leaking and American Home Shield had it replaced. I phoned in the claim in the morning and spoke with a representative who was very helpful, asked us all the questions, scheduled it out with a repair company and made sure when we could be there. The repair company then called us that afternoon and came out the same day. The owner of the repair company was the one who initially came out and did the estimate, and they determined that the toilet needed to be replaced. They ordered a new one and someone else came out the first of the week to replace it. Both were very courteous and called ahead to make sure we knew they were on their way and when they would be there. Overall AHS was very professional and they met our expectations.

We filed two claims with AHS. First, the pool heater wasn't working and we had someone come out. He came and then never came back. I even tried calling him directly but never heard back from him and the pool heater still doesn't work. Our washer also wasn't working. There was somebody who came out and fixed it and he was good. We had to pay $75 every time we called. It takes forever to get through and sometimes I'll be on hold for an hour. It's frustrating that I have this policy and paid even more money and the pool heater still isn't fixed.

We recently bought the house and we're very happy we have American Home Shield backing us up. We had two issues, the air conditioner and the heating, so I called AHS and it took a couple of minutes to speak to a rep. My call was taken seriously and they responded very quickly. The contractor was on time and did their job in a very professional manner, quickly, and efficiently. The air conditioning unit took a few tries but I knew everyone was trying the whole time and the job got done eventually. Everyone was very helpful and it was a very positive experience. I already have recommended American Home Shield.

We were selling our home and we bought American Home Shield for the buyers and for us, too. Our realtor told us about it and it was the smart thing to do. We’ve utilized it twice, one for an electrical deal and another one for air-conditioner. Submitting the claims was pretty easy and flawless by using the computer. Both of the technicians sent were very knowledgeable, helpful, and easy to talk to. I recommend American Home Shield highly. It's a good investment. The contract we’re trying to put on another house right now also has American Home Shield.

I wasn't too pleased with my last claim. The AC went down on a Saturday and I didn't have any luck in getting anybody to come out on a weekend or even on Monday. I called them on Tuesday so it took a long time for the service technician to even come out. He was pretty good but I did not like the attitude that I got when I called them. It was, "We'll get to you, we'll get to you."

American Home Shield was timely and the companies that came did a good job. However, I would like to see a direct phone number because all the emails I got from them were not replyable and I didn't see a customer service number so that I can call them if I have questions. I only got the data of the companies that came to fix the problem. But other than that, everything went fine.

We filed a claim for our toilet, and American Home Shield's service person came on time and was professional. He put new pieces in but it didn't work. The toilet worked when he was here, and then as soon as he left, it went right back to what it was doing. So, they're supposed to come back out. But overall, our experience was fine.

I have a serious problem with my home (leak). I cannot even find out if I have coverage. There is a contract download on the website but it doesn't work, I've tried 3 different browsers. There is a chat function on the website, but it says there is no one available at 10 am on Friday. The phone system is impossible. It recorded my options erroneously several times. When I finally did get sent to an agent it says more than an hour wait! If I could get a refund and get with another warranty service I would do it now.

Our oven and gas stove was not working properly. We’ve had some difficulty in submitting a claim to AHS the first time because the previous homeowners had purchased the original warranty and they had their phone number in the system. We kept waiting for them to call us but they weren’t calling, but that was an unusual circumstance. Otherwise, we called them and they came the next day last time. The contractor was here in half an hour and it was super fast and simple. Early this year, we had our water heater replaced and it was a multi-step process but it was resolved. Although it was a little more expensive than we’d hoped but we have our new water heater because the one we had was super old. For us, AHS is a great value for the money. It’s nice to be able to just make one phone call or one online initiation of the claim and have it dealt with from there. It’s simple and it works.

The microwave wouldn’t turn on, so I submitted an online claim to American Home Shield, and it was an absolutely simple process. Overall, they were outstanding.

When we first moved in, the air was out. When the tech from AHS came out the first day, he couldn’t fix it because it was really faulty. He came back out the next day and it was only the filter so he told us what to do in the future to prevent that problem. All in all, it was okay. It was hot but it's been great since the repair.

Our AC seemed to be not working and we thought it was totally out, but it was running. We called American Home Shield and they sent the mechanical place around our area. The mechanical people made the situation better by doing some adjustments on the vents and it's much cooler. They also told us about the stuff we didn't know about our unit, so it's good to know.

All has been good with American Home Shield but their prices are getting high.

We are happy with American Home Shield when it comes to our heating and air conditioning unit. They have Patterson’s Repair Service as their contractor and every time we have had a service call, the tech has been great to come out. AHS has done everything that they needed to do to get the problem fixed. I made a service call on July 3rd for a plumbing problem in our toilet that was all messed up. They sent out Now Plumbing. The tech came out and he got it working but he said it was a temporary fix. He also said he's going to get back with AHS to see if he could come back out and fix the problem keeping on that one service call so we wouldn't have to have another fee. About a week went by, we never heard anything so I called AHS. They said the tech never contacted them. They contacted him but they could not get a hold of him.

The techs had to come out because my toilet was leaking. Once I got the contractor on the phone, I told him that I had two different issues but they wouldn't allow me to do it online so they had to get in touch with American Home Shield and schedule the two issues I have. I had to have two separate claims. Once the second issue rolled, they had to do what they called an add-on. But the tech thought the original issue was not resolved. The whole pipe needed to be replaced. Overall, I'm very satisfied with AHS and the contractors that they sent out. They were informative and I learned a lot. It has been an excellent experience.

It’s always good to have a warranty on your appliances and with that in mind, having AHS gives me the comfort of knowing that somebody can fix the part or the appliance that's in my house because neither my husband nor I can do it. Whenever I call, they would send somebody out and I don’t know what I would do without them. I had a guy come out to look at my microwave and he said that it would be cheaper for me to get a new one than for him to repair it. So I called AHS and told them that.

I had electrical and plumbing issues, so I submitted a claim to American Home Shield and it was easy. I just went online, put the claim in, and somebody reached out within 24 hours. It’s just once that somebody didn’t reach out and all I did was find the phone number and contact them. Also, their contractors were really good and very helpful. They even came back on their own because they discovered something else was an issue. Not only they have fixed the garbage disposal, but they also realized that the faucets were leaking and I would have to call them sooner or later, so they let me know and they came the next day and fixed it again. I always had a good experience with American Home Shield and I have recommended them to friends. I have couple of friends who’ve in fact joined.

I’m very thrilled that we have American Home Shield because we live in a super old house. They're great and I have not had any problems whatsoever. My most recent claim was for the garage door opener. It was shot and they had to put in a new one, which is beautiful and is now working fantastically. I wasn’t around when they put in the garage door because I was at work but my husband was pleased. The claim before that was for my air conditioner. I did that claim online which didn't work out because we don't have typical air conditioning, we have mini-splits. The people that AHS called didn't do mini-splits at all. I ended up calling the next day and it took the AHS rep quite a while, but she found somebody that would work on mini-splits. I got all that taken care of and the contractors came right when I needed them. They were very helpful and showed me how to clean my filters on my air. We'll continue using AHS while we’re living in this house.

It doesn't allow adding a service request that includes the same appliance as the initial request. Their phone wait time to speak to a representative is < 1hr. After a 1hr hold they hung up. Somehow a chat request link came up and said I was 1st in queue with a 6 minute wait. After 20 minutes it disappeared. The entire system seems designed to prevent good customer service. I'm glad I didn't pay for the warranty directly, but it doesn't appear to hold any value to the consumer.

To start with, their website states that they cover gas leaks. Earlier this month, we discovered a gas leak while doing home repairs. This gas leak CANNOT BE ASSOCIATED WITH THE HOME REPAIRS. Home repairs are in the kitchen, gas leak is outside, more than 30 feet of gas line away from the kitchen, in an area that is on the wrong side of the foundation and through a portion of foundation that would preclude anything that was done in the kitchen from causing the leak. Yet they refuse to repair a gas leak in my home. Gas line has no obstructions, it has a leak. The leak is affecting our ability to be comfortable and clean in our own home, that we paid AHS to help us keep out of disrepair. They don't give a reason why it's not covered, just that "Sorry, that is not covered."

American Home Shield is A bogus Company. I waited hours to speak with a representative to place a service request. 3 days later my home had not been serviced. The representatives are nasty. One hung up on me and I had to call back and wait on hold for another hour! After the long, annoying process and 3 phones call later, I was told that I need to pay almost 800 to replace my water heater. Not to mention I was already charged $106.88 just for the assessment in addition to my monthly charges. I cancelled my policy and found another plumber. They are crooks!!! With terrible customer service agents.

Disappointed in AHS premium policy. When initiated contract, had older A/C that still used Freon. Had various problems with the A/C over a few years, which caused AHS to raise my premium with specific citing that it was the repairs on the A/C that were driving it up (doubled). I accepted their explanation and continued my policy. Note: had maybe only one or two other type repair calls before the increase. I have had no A/C repair calls since the increase, but did have a garbage disposal call. I just installed a brand new heat pump/furnace/AC unit and called to see about adjusting (reducing) my policy premium. AHS said they never reduce their premium and would not allow me to take a new policy without the A/C in it either. I find this approach a total disregard for the customer and the facts. I think it is an indefensible rip off /money grab. Looking to find another company.

Just bought a house and have heard decent things about them. Well when we needed a claim, the serviceman that came out wasn't accurate with their report back and even mentioned that he didn't think they'd approve. His incorrect report solidified that. Of course they were quick to take our money. I was very hopeful with this company and am currently very disappointed.

My most recent claim with American Home Shield was for my dishwasher that wasn't working. The claims part was fine, but it turned out that there was nothing wrong with my dishwasher. Prior to the claim with my dishwasher, I had called AHS for a claim with my garbage disposal. The man that came out to hook up my garbage disposal unplugged something and then plugged it back in, and he did something that caused my dishwasher to stop working. Our interactions with the contractors were fine, but the last guy who came out for my dishwasher came out for nothing. The dishwasher works fine. My garbage disposal is now okay since the repair done on it. In general, it's great to have the added protection from AHS.

We made a claim to American Home Shield for our HVAC and that process was satisfactory. We used web portals and AHS connected us with a local contractor. That process overall was satisfactory. A technician was out in a couple of days to a week which was reasonable. Initially, he wanted to be in and out, about 10 to 15 minutes, and was a little bit dismissive. But working with him, I made him understand there were deeper issues involved and ultimately, he realized that. Our heater was an ongoing issue where even though it was off, it still cycled. But that was resolved and the unit has been running well since the repair. It took three weeks in total, but it was a positive experience. It was a little bit long for a repair but it wasn't a crisis at the time.

A couple of months ago, I submitted a claim online for a washing machine for a rental property and the process was easy. American Home Shield called to confirm a date when the technician was coming and the tenant was there when they showed up and fixed the problem. As far as I know, the appliance is working since I haven’t had any calls. All in all, AHS is easy to work with.

Some sockets and lights weren’t working and their reps were perfect when we filed a claim. When somebody hears your problem, gives you a date that you both agree on, and then somebody shows up. It's professional. But having someone out here was a question of my timing. I was only available last week for a day and that was the day the electrician from Quality Electric came. He contacted me and we worked out the time. It was a two hour window and he showed up within that window. He was used to this problem in the area and 85% of his calls were from AHS. He showed me that my circuit breaker wasn’t completely turned on but wasn’t completely turned off either. He also showed me how to test it next time and he put a blue tape there so I would recognize which one it was. He was very informative and after the repair, everything was perfect.

We notified AHS of an issue with the dryer and made contact with the people who were going to fix it to set up an appointment. Then the techs came out and they were very good. They took the dryer apart, showed us the part that was broken, got the part and put it in. The dryer has been working great since they left and we're very pleased with our experience with AHS. Their reps were very efficient and our claim got resolved very quickly.

American Home Shield has done nothing for me when I had a drain issue. I've spent hours upon hours on the phone with American Home Shield between them apologizing on the phone to have the contractor come out to them setting things up and the plumbers not coming, or the plumbers coming and saying it’s not something that they can handle. Because of me trying to use AHS, the problem has only exacerbated and now the walls are molding. It’s like loss of material at this point and I’m at my wit's end.

We recently called American Home Shield because we had a problem with the plumbing. We have something in the toilet, the water keeps returning when we are using the washer. The AHS rep helped me with everything and gave me all the information. She contacted somebody to send to my house and fix my problem. It was easy working with her, she's just perfect. The guy came on the same day, he fixed the problem the first time and things have been really good since the repair. He did a great job. I'm really happy with American Home Shield and with the guy who fixed my problem.

There’s some gas situation with my oven and with the pipe that connected it to the gas pipeline so I got help from Nicor Gas and American Home Shield. Submitting a claim online is easier than calling in but for this claim I felt that I needed to talk to their rep in person to kind of explain what the circumstance was. So I called AHS to file my claim and I had to wait for more than 30 minutes. In the future, I would just do it all online. But their reps were very nice and helpful. One lady said that because it was connected to a previous claim, I didn’t have to pay another deductible, but she had to contact a supervisor to verify this. She said she’d call me at 9:30 the following day for that and she did call before 9:30 to say we were good to go. Everybody that I talked to at American Home Shield were really nice and did whatever they could do to help me through this process.

The refrigerator was broken so I spoke with a representative from American Home Shield to file a claim and it was quick. Their contractor came out and assessed what was wrong and he was good. He ordered some parts and he tried to fix it, but he didn't and they just replaced it. It's not exactly what I want, but it's something similar to it and it's okay. It's definitely worth getting insurance through American Home Shield. They’re a very good company and I highly recommend them.

I've been submitting claims with American Home Shield by phone and the last claim I had with them was for a plumbing issue. The claims process has been easy for me as well. The representative I spoke to was very helpful and the contractors have been fantastic. I've been very, very pleased with American Home Shield.

We had water in our heating unit a couple of days ago. I like talking to a person, and when I call American Home Shield, the wait is over an hour, so it did not make me happy. I fell asleep on the couch, woke up and I was still on hold. I went online, did what they said and requested service. But I have a $100 gift from them when I signed on. I had an issue with something so when I called and spoke to them, they gave me a $100 credit. Now, I have to give them a credit card or my bank before they will send me a repairman, and then they automatically take it out of my bank when they’re done.

It takes forever for AHS to answer the phone and it's horrible. When I called them to get my toilet replaced, I was put on hold for over an hour and that's not acceptable. I could put the request online but there's still a need to talk to them. I also feel bad for the contractors where they need to call for an approval because they go through the exact same thing as the customer does. When Andrew from Easy A's came out, I showed him my toilet and asked if it was covered because it was leaking and running continuously. He called AHS for an approval that day to go ahead and they made him hang on the phone for 54 minutes. But that plumber guy was very good and his company responded and called.

We contacted AHS when the pool plumbing was leaking. I went online and filed a claim and it was easy and straightforward. However, it took a little bit of time for the vendor to contact us but AHS gave me a number to follow up in case we didn't hear from them. I called the vendor and got a callback. My husband was pleased with the contractors and the pool is not leaking anymore. But there were actually a couple other areas, but we got them to stop.

The AC unit was not producing cold air anymore and it was running all the time, so I turned it off, went outside to look at it and saw a bunch of ice on the line connecting to it, which is not great. I filed a claim for service on the AHS website and it was really easy. I spent more time looking for the paperwork to find my number which I didn't need 'cause I could look it up by address, which was nice. The contractor showed up on time and showed me the broken pipe he was going to replace, which only took a couple of hours. He explained everything I asked questions about, made me sign the paperwork and was off on his way. The contractor as well as the one or two AHS reps I talked to were professional and polite. Overall, I'd recommend AHS conditionally, but they're worth it if something goes wrong.

We’ve filed two claims with American Home Shield and in both times, the problem got fixed in a timely manner and we haven't had a problem since. My most recent claim was for my new water heater, and the claim submission process was super simple. To file the claim, we went online, clicked whatever category we need to, and then we got a call regarding the problem. The reps we've talked to on both occasions were great and I have all good things to say about the contractors. Everything was all good.

I submitted my recent claim with American Home Shield about the AC online. The contractor came out to fix the AC but they had to come back because it had the same problem. On the second time, they hired some fixer. They added freon to fix the AC. American Home Shield doesn’t cover freon completely but they didn’t charge us again. They said it’s a very small amount and we took it as an apology for not fixing it the first time. I was very satisfied. Both the first and second guy was very nice.

I got my American Home Shield insurance from the seller that I bought the home from. I had two service requests so far and the first one was good but I had trouble reaching them over the phone. For each call, I have to wait a minimum of 30 to 40 minutes. I can submit a service request online, which has been easy but if I wanted to reach out to a customer service agent for any question, it is impossible. There is no option to call me back and it's either I wait for 40 minutes or just hang up.

I called AHS for a leak under the sink which was damaged. They sent out a contractor not long after and my sister was there when the guy came out. He was on time, professional and the repair went well. Everything's great.

This company is a big scam! They have horrible customer service and you never can get people on the phone to assist you properly. I have called the company 4 times over the past 3 months to cancel my policy. As of today it has still not been cancelled then they send me a notice after I call to cancel, that I owe them money and they are collecting a debt. I have been with them for 2 and half years, and it was a waste of money. A contractor informed me that I paid more for this home warranty and the $75 deductibles than to pay out of pocket for the two small repairs that I have had the past 3 years. Would you please cancel my policy or I will file a Class Action Lawsuit against you guys with my attorney... This is ridiculous!!! I work in customer care for a worldwide company, and you can always get a "real" person on the phone to handle all matters.

I called home warranty because my microwave broke. After staying on hold on the call for 75 mins, I finally got to speak to someone. They sent a technician after 8 days. The technician said that the Magnetron wasn't working and repaired it. This was in July. Since then, I've had to report the same issue 4 times. Every time they sent out a technician and they reported the same issue. One of the technician even said that I should not be running my microwave for more than 2 mins at a time. That's the most ignorant and ridiculous thing that I heard from a technician. 3 months later I am still facing the same problem and they refuse to have it be replaced. I've asked them for a cashout and that isn't happening either. I'm frustrated and angry at their lack of understanding and professionalism. Had Fidelity before and they were much better than AHS.

I understand that AHS have been in a crisis mode but I called for 10 or 12 days and held on so many times for 20, 30 minutes at a time. I am a caregiver and my husband is disabled. He lost his leg in March and I had to hang up sometimes. I just wasn’t happy about everything. I never could talk to a person, that's what really upsets me.

I really like American Home Shield. They always do a really good job. Recently, I had my dishwasher and my stove top fixed. But the microwave is still up in the air. We haven't resolved that yet. AHS completely understand that my microwave is bolted to the top of my oven. The microwave that they want me to use won't fit in that space. So the alternative is to take some money but the money won't even come close to replacing what needs to happen. We just haven't decided and I don't think they understand what it is. When I talk to them, they think that it's a hole, that the microwave goes into with a trim kit around it. I tried to tell her that it isn't and she said, "You know, those have two control panels on it." And I said, "Yes." She was like, "It's two separate entities" and I'm like "I agree with you. It is two separate things but they are bolted together and if you call Sears, the oven and the microwave came as a set." They don't get it.

Two years ago, the roof caved in and it took them five months to fix it. A guy came out and took a plastic sheet up over it, and then it sat like that for four months. The insurance company was haggling with us the whole time, trying to say it was our fault. It happened during a rainstorm. My boyfriend has been paying into this for 40 years.

Every time you try to call it's always a 30-minute hold time and it's almost like you don't want to call but then some things you can't do online. When I first bought the house three months ago, it came with American Home Shield warranty. I made a claim and the reps said that I had to wait 30 days, but I waited for 40 days. I called back in, waited online or on hold for another 45 minutes. The reps said they’re going to put the orders in for me and then I find out that they never received the check from the title company. Someone from AHS could have told me that on day one but they didn't, and that was less than ideal.

I just moved in to another home and the person that I bought the house from took out a year’s insurance for me through American Home Shield. I’ve been with them for about three months now. I had called to get some repairs done on my water heater because it was leaking. When I gave them my credit card number, it never came through on my bank. I don't know what they did with it but they said that I cannot get anything fixed until I paid $75. They've been out here before and I thought it was covered by the first time that they came out and it was not, so that's why I gave this person my credit card number so I could get service. When I called back again to get service on them, they said I didn't pay it so I paid it again. I don't know if they got it or not because the $75 wasn't on my bank statement.

The problem with my dryer started two weeks ago and I filed the claim online through the American Home Shield website. The technicians came out and did a good job, but they had to order some part and when they got it, they found out it was some other issue that wasn’t fixable. When I called them back, they told me to call AHS but when I did, AHS told me to call the people who came out to do the repair. They said they have nothing to do with it once the contractors can't fix it. They told me to order a new appliance and then they would deduct the extra charges 'cause they don't pay for pedestals. I went back and forth for days and it shouldn't have to be like that, but they probably didn’t understand I’m not talking about a repair.

I called AHS to have my dryer repaired and the repairmen who came were good and pleasant. But it took them three tries to finally get it to work. We live out in rural America and it takes one to two weeks for them to get here. Then the ordered part took another week or two, but that part didn't work, so that’s another week or two and I was not too happy about it. But the dryer's fixed now. It took a while but at least I have the insurance. I’m glad I have AHS because it saved me $200 to $300 here and there compared with if I had to pay out of pocket.

When I submitted a claim to American Home Shield for a blown light switch which turned out to be a loose wire, it was fast and efficient. I went to the website, logged the claim in and I was contacted within 24 hours by the electrician. It was awesome dealing with the contractor who was professional and insightful. The gentleman went right to the problem, fixed it, and was out the door. Everything is fine with the repair and it’s working as it was before.

I thought I had a problem with my garbage disposal, but it was a stoppage in my sink. Literally, no water would go down my sink so it made cooking almost impossible. I couldn't wash any dishes and although I had a dishwasher, who wants to use a dishwasher every time you wash out a plate or a spoon? It was a big inconvenience.

I submitted a claim with AHS for our garage door opener and it was quick and easy. The contractor was great. They called within 24 hours, came out and found the problem. They came back two days later and replaced it, and the issue was resolved.

I had a plumbing problem and submitted a claim with American Home Shield over the phone. Talking to their rep was fine but the contractor who came out wasn’t the friendliest and I wasn't happy with the outcome. He wrote on the deal that the ground had shifted, so therefore AHS doesn’t cover that. He could have worded it differently, though. AHS should be more defined what’s covered and what's not in their paperwork because those things are always in the little fine details. I'm not really happy with AHS.

I switched to American Home Shield about 90 days ago and they're good. Other companies wouldn't do my second refrigerator but AHS had it taken care of. I submitted two claims at once for the refrigerator and microwave, and both have been working great since they were repaired. The rep I have spoken with was extremely professional. Sears did the refrigerator and Reed did the microwave, and the Reed tech had worked all day. Having AHS is necessary in my life.

I've had nothing but positive from American Home Shield. They responded immediately and in my experience, they send someone to fix your problem within 24 or 30 hours. The repairs they make are professional and the people they send are very knowledgeable. And I'm a little surprised that it worked so well. I had a hot water heater but they couldn't repair it, but they replaced it. I also had a plumbing problem which they repaired and replaced that. Then I had a central air-conditioning problem. They came and found the problem immediately when the guy who installed it would probably have taken two days to do so.

AHS is fantastic. However I found it odd that the first thing the contractor asked was for payment. He said, “Yeah, I need to go ahead and collect the deposit.” He said he’ll get me a receipt but I had to ask him for a receipt at the end. Normally the payment's after the job. But other than that, he fixed the problem with the washing machine and it was all good. I recommended my brother to AHS and I’m going to renew my contract with them.

It's a 30-minute wait time or longer when I call American Home Shield and they want me to file the claim on the computer which I don't have access to. The last time I tried to make a report on the computer for a previous request, they charged me for a repair that I didn't get. I’m not supposed to pay unless somebody comes out, but nobody came out. Now I have another request and I need my freezer fixed, but I can't get ahold of them to do the repair and all my food is going bad. I've had American Home Shield for years, but I haven't had to make any claims in quite a long time.

I used to have four American Home Shield insurance. Their technicians try to collect the money and don't want to do the job. They try to make all kinds of excuses. Last time, my heater was not working. I have the maintenance contract with another company and the rep came and gave me a $1,800 estimate. Because I have an insurance with American Home Shield, I told him I'm going to talk with them. And then the AHS technician came. The tech also gave me a $1,800 written estimate and this is the real cost. Then they sent me another technician who told me they needed the furnace and charge me $600 for the modifications. $600 and $1,400 is a big difference. I wanted to use the aircon technicians from the new client but AHS said I cannot do that. Otherwise, they're going to pay me $450 in cash. I canceled my home insurance. Their customer service was good but overall, my experience with AHS has not been good.

My experience with American Home Shield is very good. They are prompt and very responsive. They tell me if there is any delay. However, they need to have more agents on the phone, it is queuing. I submitted my claim online. The problem was getting the contractor to do the work because they could not have enough resources to cover everybody. I encountered the issue on Wednesday but he came on Tuesday. But once he came out, he was good. I expected my AC to be completely broken but it wasn’t. The service agent said that the AC had been running for a couple of hours before they realized that the blower was gone so the condenser kept on cooling the coils. Ice started forming on top and then melted after some time and the liquid that I saw was some coolant discharge. He fixed the fan. I will recommend AHS.

I've been with AHS for two months and my recent claim with them was for an AC work which I submitted online. The interaction with the contractor was good and the performance of the AC after the repair was excellent. The AC works better now. Overall, AHS worked as they should and it was an easy experience.

American Home Shield is a good warranty to have especially in my house. I just bought the house two years ago, so I didn't know how old were the appliances that came with it. I used them several times and American Home Shield came through every time, and when I didn't hear from the contractor, they were Johnny-on-the-spot. They said, "Oh, no. That's not right. I'll call them." They called the contractor and did all the work for me, so I was really pleased and I like having them.

3 and a half months without air-conditioning, and counting - American Home Shield has been unresponsive to our plight after our air conditioning system stopped working around May 1. Each request for service phone call took an hour or more. The first technician said we needed to have to unit replaced, but AHS would not do that. Instead, they have replaced the compressor twice (out of pocket cost $1,100) and done unnecessary electric work, and the unit still didn't work. Finally, they agreed to replace the unit, but sent the wrong model. Our house has a high-end heat-pump/air conditioner, and they sent a low-end air conditioner only. Now, they can't even take the time to give us an estimate of how much they would pay if we fix the unit ourselves. We never qualify for escalated service, because the "outside temperature is not 100 degrees or more."

The company contacted me directly to resolve our frustrations and we received the breakdown of costs and were able to reimbursed for the costs that were not incurred during the repair including replacement of the slab and permits (not necessary in our area) etc. We will continue to purchase a home warranty as many of our systems are older and the protection of the home warranty is peace of mind.

My AC kept freezing over and I called American Home Shield. This was the second time I called for the same situation. It took me over 30 minutes on hold to get someone on the line but the lady I spoke with was very helpful in finding someone that could assist with my situation. The first contractor that was sent out, I would never have back to my home though. They didn't like to return calls and when they were there, they were there for less than two minutes. All they did was pull out the filter and they changed the filter when really the whole condenser coil was entirely frozen over inside the unit. But the second contractor that AHS sent out was very professional, very informative and helped me with everything I need help with. He also found that the Freon was low by two pounds and put some in the unit. I would definitely have him back.

We've been AHS customers for over 10 years now. We got their policy because we bought a new house and my wife thought it would be a good idea. Sure enough, within the first two years, we ended up having to get a new pool pump installed and AHS was totally great at that time. We also had a water heater replaced and had no problem with it since then. In the past few years though, what we called AHS for were really simple stuff, like when our AC’s fuse needed to be replaced.

I called AHS to submit a claim, got a text immediately and then a phone call within 10 minutes. The contractors were fabulous, very educational, and they answered any questions I had. I called again today for the same appliance and AHS were very prompt in their response. The refrigerator is freezing everything that’s in it and keeping things cool in the freezer. It's completely reversed. The six should be the highest but it's not and I hate that.

Our washing machine wasn’t spinning the clothes up so we submitted a claim with American Home Shield. We did it online and they had somebody out within a couple of days. The tech called us before he came out, got there when he said he would and fixed our washing machine quickly. American Home Shield worked exactly like they were supposed to and everything was great.

I just bought the house in July and it’s always had an AHS warranty that the previous owners transferred to me. Two weeks ago, I noticed a strange smell in the basement and I found a leak. So, I submitted a claim online and it’s user-friendly. They then had a plumber come out. I thought it was really part of the plumbing but the first guy has written it out as a water pump problem, which is not covered by my warranty. Then I called Ebony at claims resolution and we talked for about 20 minutes. She was nice and she checked back with the contractor and he stuck to what he thought was a pump problem. So she offered the option to get a separate person to come out. A second contractor then came out and fixed it right then. Plus, it appears that they’ve covered it.

I submit my claims with American Home Shield over the phone and they get someone out quickly. Recently, we had a plumber fix our drain problem and he said the drain would last for 30 years. It's been a week and a half and it's been good. It's been a very satisfying experience.

I called and submitted plumbing and HVAC claims with American Home Shield. The contractors that were sent out were both excellent and we were satisfied with the repair. So far, we are pleased with American Home Shield's service.

Back in May, I submitted a claim to American Home Shield because my air conditioner was not working. It's not working again and when I called a week ago to submit a claim, I was on hold. I went to bed since it was 10 o’clock at night and my mom picked up for me and took over until she had to go to bed at midnight. We didn’t get anybody for at least five hours. We ended up going online and it was quick. We requested the same contractor and he’s coming out on Monday. Everything was great except for waiting on the phone that long.

One time, American Home Shield came in and did the electricity problem in our house because the boxes were broken and weren’t working. The company came and I paid them $100 but I had to pay for the boxes because that wasn’t covered. Prior to that, the company that American Home Shield had came in to do my air conditioner in July (when it's hotter than hell) for 10 days but did not come for three or four days. I had to hire someone else to come in and put Freon into the air conditioner. The third time, my washer went out and it took them 10 days to replace that washer. It was a great inconvenience since my wife washes every day.

I had a problem with my shower where one of the faucets had broken off and it was stuck. I called American Home Shield and they sent the plumber over. He needed to get some parts and he took care of all of that. It took a while for the faucet to be fixed but he did the job completely once the parts came. Now, we have no issues with the faucet since it was fixed. Having AHS has been worth it so far. We pay a monthly premium but we’ve had a few issues with the house recently and it really helps us out.

I submitted a claim to American Home Shield online and the contractors took 2 days to come out. They were both professionals and did a good job. They gave me a better heater than I had before and I was surprised by the quality of the repairs. It was an excellent service.

Something with the drum of my washer was wrong and this rep told me, "They'll probably offer you $400 or I can fix it." So I called AHS the next day and I get this idiot on the phone that tells me she has no manager that I can speak to although I know she's lying to me because everyone has one. By the end of the conversation, she says, "Well, yeah. But they're busy." The conversation went on for 50 minutes. This girl kept saying they have to order the part to diagnose the problem. This girl would not let me talk to anybody else and she was like a parrot. "We have to order the part to fix the problem." The guy already knew what the problem was and if I opted for the $400, he would have been stuck with that part if it was ordered.

It was my first claim with American Home Shield. I called on July 10th for my AC unit and I thought everything was okay and then we went to the next step. They said the part would be ordered and it would be in on the 17th but no one showed up on that day. When I finally got ahold of somebody, they told me that they forgot to order the part. I told them, “I'm in the trucking industry. I can have one of my trucks stop and pick it up." But of course, we had to do it the way they wanted to do it.

We're quite pleased with American Home Shield. My central vac had quit working and submitting the claim for it online was very easy. The guy AHS sent out replaced the unit. He had searched the unit a couple of times, and it kept shorting out. But he fixed it. He was in and out here in an hour and was very courteous, efficient, and professional.

We had an electrical issue recently. I filed a claim with American Home Shield online and it was easy. The contractor who came was very responsive and everyone was steady with me. Overall, our experience with them was really good.

My hot water heater went out and American Home Shield was quick to get a change approved and got the contractor out the next day. They were really fast and on top of it. They were able to change it out in two hours. After the repair, the water heater has been working great. I'm really happy with American Home Shield's service.

My water heater started leaking and American Home Shield replaced it. I called in to file a claim and it was pretty easy. The contractor who they sent out did a good job and since then, the heater’s worked fine. The only issue is, because the water heater was under warranty, I had to pay an additional $75 on top of the $75 for the service call. But if they went someplace else and got a different brand water heater, it would have been covered. Overall though, I like their service. This is my third year with them and they’re simple to work with.

I've used their service 3 times. The first service call was for blocked sewer line. I was satisfied. It was a very easy and professional experience which was completed quickly. That is then. This is now! Not sure if the company changed ownership or was bought out but my recent calls have been nightmares. Like my first experience, I arranged for my service through the web client. I quickly get an email saying this repair service will call and schedule a service call. The second job was for my air conditioner. It was a heatwave and it stopped working altogether. AHS doesn't give you 2 or 3 possible repair services. You're at the mercy of the ONE repair shop. I am disabled and have asthmatic attacks from dust allergies. The repair people call and say they cannot come out for 3 days!

I have had AHS out to fix one toilet 4 times. I have paid 75 dollars each of the first 3 times. I cannot get to anyone on the phone. As I was waiting on the phone to talk to someone there I was signing in to your service. I was waiting for 24 minutes. Then they just hung up on me. I'm not going to pay again for the same toilet, same issue.

I've been an AHS customer for years but have never been so disappointed with the service I received when I needed them for something major. I've used them for small things like my garbage disposal and never had an issue. The entire process was seamless. This time my air conditioner compressor needed to be replaced. Instead of allowing the contracted company to order and replace it in a timely manner, AHS insisted on ordering the part from who knows where that took more than a week. It was also sent to two different places before arriving at the HVAC company. When I called AHS customer service, first I was on hold for 64 minutes waiting to speak with a person, then the representative was extremely curt and unsympathetic to my issue. There are several other home warranty companies available to me. I'll definitely be looking at them before renewing my contract with AHS next time.

I never saw so bad customer service. I worked in different countries and I worked for many organization and I never saw so bad customer services. They never know what they are talking. Looks like everyone is working for different companies. They never give you right answer, all the time they transfer you to another numbers. You need to spend hours and hours just to get respond on your calls. My recommendation never use this company. You pay for nothing.

We have been a member for several years, refrigerator went out 7-28-17, called in, on hold almost hour, hung up & filed a service request online on 7-29-17. Tech called within a short time & set appointment & came out 8-1-17. When he got there he checked refrigerator and called in to American Home Shield and was told - IN ERROR - by their rep refrigerator was NOT covered. When I had time a few days later I read my contract & refrigerator(s) are in fact covered under our plan. I called AHS a few time over next couple weeks to talk to a human & hung up after 30-45 min on hold. Finally I committed to stay on line until someone answered and after over one hour on hold finally got to speak to a customer service rep. She confirmed they had made a mistake when tech had called in & in fact multiple refrigerators are covered. She said would send the tech a message that they needed his diagnosis, give them 48 hours. No response.

My range didn’t work so I thought it broke down, but the appliance guy said that it’s an electrical issue so I had to call the electrician. He came and he just had to change the fuse box. The range performs very well since then. And it was a pleasant experience but I wish I didn’t have to pay for the appliance. Both guys who came made it out. Other than that, everything is good with AHS.

We found out that the pipe that hooked to the faucet couldn’t withstand the pressure of the water. It blasted and water went everywhere so we called American Home Shield. The process was fairly quick. My husband gave them the rundown on what happened. Then they took our information and said someone would be calling us back. That was really late at night. It happened on a weekend, but they were able to get somebody during the week to come out. We had two sinks in that bathroom and the problem only affected one sink, so it wasn’t a big rush.

I had two claims with American Home Shield: one for the dishwasher and one for the air conditioner. My claim for the dishwasher was great. The guy came out quickly, chatted with us about all kinds of things and he was good to work with. He assessed the problem, ordered the part, was back and replaced it, and they were timely. However, the air conditioner was another story. They came out and assessed it and determined that the air conditioning unit had to be replaced. They contacted American Home Shield and ordered a new condenser for it and said that once they got that part, they would schedule the installation.

When we had a leaky pipe, American Home Shield very promptly sent somebody out to look at it. However, it turned out that it wasn't resolved in that visit because it was a very much bigger situation. Instead of a leak, the pipe between the second and third-floor sewer pipes was split. So it was a long involved thing. The insurance company for the building came out and provided plumbers that traced the leak and fixed it. Recently, I had a plumbing problem and needed a new faucet. So I called American Home Shield and then a plumber called me. He came and I went out and got the faucet. Then he came back and installed it. The problem was solved within hours.

I recently submitted a claim over the phone to American Home Shield for an air conditioner that was not operating. They answered right away and were very friendly. The contractor they sent was good. They showed up on time and explained what was going on. The fan motor was out and they replaced it. The AC has been running fine since then. I like the fact that American Home Shield sent me emails, letting me know when the guy was showing up, and another one as a reminder. They also sent me a text to let me know where the serviceman was and when he'd get here. They were very thorough. I’ve been with them for 2 years and I would recommend them.

I called American Home Shield concerning a gas hot water heater. I could light the pilot light and the burner would come on. It would work fine for a couple of days and then for no reason at all it would just go out. I would have to go back and light the pilot light and I did that twice in one week. When they called me I specifically told them that I have relit the pilot light and it was currently working but I felt like there was something wrong with it and it needs to be checked out.

I submitted an AC claim online and another through the phone and it was really smooth. A contractor got sent out quickly. I put in two requests because I wasn’t sure what was going on. The first request was on a Friday and that took a while. But on the second one I put in, they called me the next day and were out the following day. The contractor was awesome. He fixed the problem easily and explained what was wrong as well so I could understand what was going on. Overall, it’s an easy process and it went really well. American Home Shield is an easy service and is worth it for any problems you have with your home.

I made a claim with American Home Shield about my air conditioning unit. There was some water that was dripping down and I needed them to look at it. The contractor that was sent out was prompt and seem to understand what he was doing, and the problem was resolved. AHS is very good but they need additional help with answering the phones. I went to call one time and it took forever to get through to somebody. They put me on hold which took about 40 minutes of wasted time. Once I did, they never got back on the line. I had to go to an account representative to find out what the deal was and it turned out what I was told was covered was not actually covered. That was the first time. Then the second time I did it, it was much smoother. Other than that, my experience has been very good.

I did not like the company that American Home Shield had sent out because the representative told me that he can do one or two things: charge me $1,300 and put more refrigerant inside the unit which is probably going to leak out anyway, or tell the company that outside condensing unit needs to be replaced because there's a leak. Common sense would be to get the unit replaced if the leak is something that you can't fix, so why would he even offer me to put more refrigerant in for $1,300? The rep took the dirty filter out of the furnace which was a stupid because I don't have another one to replace that. When I contacted American Shield, they said the furnace is about $1,100 in change and cost that’s not covered. A few days later when I called to schedule, they were like, "Oh, now it's another $150 for a permit as well."

I've used American Home Shield more this year than I have before. I had a water heater replaced earlier in the year and it was fine. There was a previous provider that hadn't done what they were supposed to do because I had to call American Home Shield back for an air conditioner problem. The techs came immediately, checked it and discovered I needed a new coil. Unfortunately, it took about a week to get that. I ended up in the ER due to too much heat but that was partly my fault. Anyway, they got the part and got it fixed right away with no problem.

My garbage disposal quit working and there was leaking all over. I also had an electrical issue. I called American Home Shield and submitting my claims was easy. Their reps seemed knowledgeable and they told me that I'll be getting an email on who would be coming out. But I didn't know that the electrical issue was not covered until the techs got here. I live in Coburg so I spent $75 to find out I'm not covered and that was not fair. They replaced my garbage disposal with a new unit though and I've had a good experience with them.

When we bought the home in 2006, the people here bought us a home warranty, American Home Shield, for one year and we've kept it since. The claims process with AHS is very simple. I can do it online or call them and talk to a representative. But it's easy to do it all online, put what is going wrong, then the fee, and it’s all done. I usually get a call from the company within 24 hours.

I submitted a claim to American Home Shield for my dishwasher, sink and water heater and it was very good and not difficult. They took care of the process appropriately and quickly. I talked with the contractor about the job that needed to be done and they explained to me what they were going to do. The repair was professionally done and they cleaned up when they got through. Everybody was excellent and all the repaired appliances were up and running good. AHS is a good company and I would recommend it.

Over a 10 year period, I've been impressed with the quality of service of American Home Shield. My primary home is here in Jersey and we bought a house in Pennsylvania. This past year, I got a policy from AHS for the other house. I used AHS for that house and I was so pleased. It has been very easy to submit a claim with AHS. They were somewhat difficult to get a hold of on the phone but their website was very easy to use.

There was water spewing everywhere in our storage room. It was coming from the piping and was shooting all over the furnace. I went online and filed a claim to get a repair. It didn’t give me an option of putting what the problem was, so all I did was put down that it was my water heater and what floor it was on. In the past, when I’ve put in service request, it would ask what the problem was. When they told me who the contractor was, their office was already closed, so we had to shut our water off. They could not get anyone out until the following day. It would be better if we could indicate a level of emergency and describe what the problem is. Then if American Home Shield deems it to be a problem, they’re going to get someone out a little quicker than us having to wait.

I submitted a claim over the phone to American Home Shield for my air conditioner and they responded to me within about three minutes. I called at 5:00 o’clock at night and they called me right away. They set up the appointment for 8 o’clock sharp, and the contractor was right there and he fixed the problem. American Home Shield works better than I thought.

I had an issue with my sewer pump down in the basement so I went to American Home Shield’s website and submitted a claim. AHS let me know when the plumbing company would contact me and when they’d be coming. The plumbing company also gave me a call to inform me what time they’ll arrive. When they came, they fixed the sewer pump and it was all good. The contractors were excellent. They took care of the problem right away. AHS is a good company.

Submitting a claim with American Home Shield was relatively easy. However, it was Friday when I submitted a claim to them for the water heater and I didn’t hear anything back from the company. So, I called and it happened to be a weekend, so they didn’t consider it as a workday. I don't know if there’s a way to be able to make that more clear because when the water heater goes, other things suffer such as showers and dishes. It would have been nice to know if that’s the case. If it happens on a Friday, you’re not going to hear anything from somebody until Monday. So, you prepared for two days without it.

I filed a plumbing claim with AHS. There was a busted pipe underneath the crawlspace. Cindy was the one that did all the claims and appointments and she was very professional and helpful. Since the repair, the plumbing didn’t have any problem. But I have had some issues with them not acknowledging that I paid the vendor and they changed my credit card. I did have something taken out of my checking account that I don’t understand from them for $65 but, all in all, I’m very happy with AHS. The performance of the people that they sent and the way they handle the claims were excellent. I’m very happy with Tenny Plumbing too. I trust them all the time. I’ve been with AHS for a lot of years and I recommend them. I just recommended them to my cousin in Tennessee and he went with them and he has been extremely happy. I also recommended them to my son in San Diego, California.

I’ve had American Home Shield for two years. I had two claims back in July for a broken faucet and garbage disposal. The contractor came out and gave me a new garbage disposal. He said they will be ordering a part that would go on my faucet, and that they will be back. The next week, another guy from another company came out to check on the faucet. He said that I needed a part. I said that’s also what the other guy said. He said, "Well, maybe they're just double-checking and making sure." And he said, "Well, I'll order your part." But he hadn’t been back and it has been weeks. The contractors were good, courteous and knew what they were supposed to do but they hadn't been back to fix the faucet.

My kitchen sink had a problem. Water was backing up and it needed to be unclogged. But it was hard to process a claim with American Home Shield because the person they sent had promised to come and then they couldn’t do it. It was on a Saturday and they were supposed to be there at 3:00 but they didn’t show up. I called AHS and they tried to get in touch with them. The technician eventually came and the job was done to our satisfaction. So far, everything is working in good condition. Whenever I call, I'll get the stuff that I need, they always get me the person to come and do whatever needed to be done and they're always good. So, it has been a good experience.

My AC went out and they sent out three different companies and my motor had to be replaced and the unit. We’re in Tampa, Florida and yesterday it was 89 degrees in the house and didn't cool down until about midnight. The AC would be off and on and then the motor was bad so it would run, go out and then come back on. The first time I filed a claim, I did a chat online and it was very speedy. The guy they sent out thought he fixed it and then it went out like a week later so I resubmitted a claim with American Home Shield. The guy came back out but he didn’t know if it was the motor that’s wrong.

American Home Shield sent someone out to check our air conditioner after I submitted a claim. It was relatively easy to submit online. Everything was good with the contractor as well. He was in and out and had no issues. Since the repair, our air conditioner has been working fine.

My AC is leaking at the bottom and although that's fine since my basement is not finished so the water goes straight to the drain, I just can't let the water keep doing that. I called American Home Shield and submitted a claim. The people are great, but the hour and 34 minutes I waited to talk to a person was bad. That was the first when we got it all set up. Then I had to call back for some reason and I waited 58 minutes more. Their customer service is off the charts terrible. I've had three things break in the last six months and each time, the wait time was over an hour. It was enough to make me want to cancel them. It's ridiculous.

American Home Shield came out because my air-conditioning unit wasn’t working any longer and it was under warranty. I called over the phone but didn’t get through. But that was late at night, so it's probably harder to do at that point in time.Then I used one of the voicemails and the recording said that I could submit a claim over the internet and that’s what I did. Trying to get someone on the phone was not easy but the online access was very helpful. They got somebody right out to me. The contractors explained to me what happened and walked me through each step of the way when they opened up the AC unit. They showed me what they thought it was, tested it a few different ways and then fixed it. They turned it back on, shut it off and then back on again to make sure it was working. I was very pleased with everything they did and the AC unit's working perfectly since the repair. Overall, it's a very good process.

We've moved into this house and we're having various issues that need to be dealt with. So, I've had a lot of contact with American Home Shield lately. If you call them, they will put you on hold for 30 minutes, and even then they still don’t answer the phone. This morning, they put me on hold and I finally just submitted online, which is much easier. I don't like the fact that you can't talk to somebody quickly, but once you finally get a hold of someone, it's good. The latest claim I submitted was for our toilets, and the contractors were fine but they were late. They had to come back twice, but they came.

Last June, my air conditioning motor went out. The blower motor that blows the air out was fixed and then just in August, it did fell apart again. Something was wrong with the blower motor and the fan wasn't connected to it. I called American Home Shield to file a claim and the interaction with the rep was very good. AHS replaced it and it seems to be working okay.

My property manager started the claims process with American Home Shield for an air conditioner that stopped working. It was done over the phone and I know from other claims that that's very frustrating because you're on hold for so long. There were also complaints about AHS' contractors from both my tenant and my property manager. When I dealt with them later on, I was disgusted. I had to request a completely new vendor to come in and fix the unit because the idiot before couldn't figure it out. I ended up giving my tenant rent credit because the problem could not get resolved until I got another vendor. Also, I've sent AHS a reimbursement for another repair thrice. It's been over 30 days now and I haven't gotten any kind of acknowledgment or any kind of check. My experience with them has been incredibly frustrating.

Submitting a claim to American Home Shield for our broken air conditioner was very easy. Their representative answered all my questions and the contractor was professional and thorough. He took the time and also answered all our questions, and was clean the whole time he was in our home. The AC has been working and everything's been fine, especially that it was one of the hottest days of the summer. I would recommend American Home Shield.

The selection of contractors by American Home Shield and their phone service could be better. The time delay for even the contractors calling to their office is sometimes over an hour. I had a long wait on the telephone when I submitted the claim for the plumbing, though they did get a hold of the contractor. Then I called the number they supplied and the plumbing man came out. Since he's the expert, I let him try what he thought would take care of it. However, it's still backing up and putting water in our garage. I have called him twice now to come back and fix the real problem, but he hasn't contacted me back yet. But, they were expeditious on my claim with them to get my dishwasher fixed and my house rekeyed, which also happened about the same time as the plumbing issue.

American Home Shield is a good company and they have great service. We noticed that the dryer was drying the clothes but it wasn’t heating up so we immediately called American Home Shield and they called the company that sent the tech. The company called us and told us what they needed. We called them and the techs came a few days later. They diagnosed the problem and fixed it. They did a great job. They were good, very friendly and very understanding. The dryer has been fantastic since the repair.

We had American Home Shield years before in Virginia and here in Kentucky. But their prices got high and we thought we can save some money by going to somebody else. But when we got another company, the service was not comparable to American Home Shield’s so we went back to AHS and we’re now on our second month with them.

I recently submitted a claim online with American Home Shield and had a plumber come to the house because my basement had water in it. The contractor came and fixed everything that I asked him to, and he was very helpful. So far, I’ve been happy with AHS.

It’s been really good and easy to deal with American Home Shield. My air conditioning unit went out and I submitted a claim online. They emailed me some information and set up a date. They had the service provider contact me and check out what was wrong with my unit. The service provider was awesome. I’m a very busy person and the hassle-free experience was something I really enjoyed. I’ve already recommended AHS to my friends.

The dishwasher was not draining properly and the refrigerator side was icing up in the back so we called American Home Shield to file a claim and it was easy. Now, it works better than it used to and we didn't have a problem after the repair. The rep I talked to was knowledgeable and the contractor American Home Shield sent was professional.

I submitted a claim to American Home Shield online when my refrigerator went out. It was two weeks before someone could be scheduled. It was Sears Home Repair that was called and I’m concerned about the length of time from that initial call to get the repair people out. When they came, they determined that it was not worth repairing. Within two days, American Home Shield let me know how the replacement was going to take place. They gave me options of refrigerators online that I could choose and then arranged for the delivery. The whole process took another week but once they determined that they were going to replace it and I got the call, it went quickly. It was hard to be without a refrigerator. But in the end, I was very satisfied with the whole process and I was very happy with the refrigerator.

Sometimes it takes a while for American Home Shield to get somebody over because of our location. When we had the claim for our air conditioning unit, it was in the peak of the summer when everybody was busy, but as soon as they could get to it, they were here and solved the problem quickly. The unit inside had a relay that was out which the contractor had to order. He got it up and running in the meantime until they got the part out. As soon as the part came in the following week, he came and put it in and everything has been fine since then. Also, we had one instance where we had a refrigerator that went out and there were some repair people for three times. When they couldn’t get it fixed, AHS replaced the refrigerator. My experience with American Home Shield has been good. They've taken care of the problem. I used to do real estate and I have recommended them over the years a number of times to people. It's worth having.

My refrigerator was leaking water on my floor. American Home Shield sent out several companies and they could not get the refrigerator fixed. They were ordering parts and realize they weren't qualified to even put the parts in the refrigerator. I had to escalate a call because I was dissatisfied that I’m paying for a yearly service plus paying $75 a service call and my refrigerator was still leaking. They ended up sending me to another company. But then, the said company told me that they'll order the parts. A month passed by and I was still looking for the part. I then found out that the contractor who came out has been fired from his company, so AHS sent me to another company. The company then told me that they're going to order the part for me.

I filed my claim over the phone and the contractor that American Home Shield sent didn't change anything. He said that nothing was broken. He just said it was hot and it was upstairs and we'd needed to keep it at a certain temperature so it would perform better. Overall, it's good typical service.

I called American Home Shield to have a dryer looked at and submitting the claim went very well. The response was very quick from AHS and from the appliance company that was scheduled to come out and repair the dryer. When the gentleman first came, he knew exactly what to do. It seemed like he had it working. So, I did a bunch of laundry and I started to use the dryer again and my clothes are wetter than wet. It took four times to get any kind of wetness out.

We filed a claim online with American Home Shield for our sink and bathroom and they were easily fixed. The contractor was friendly and informative on what he was doing and what he's going to do on the house. So far, they’re working good and it was a very satisfying experience.

We got an air conditioning unit that turned out to be too big for our house and the coil in the unit isn't even the correct size coil for the unit. We've had a couple different services to come out and try to fix the same problem. The unit will never work if they can’t fix it. According to the policy, AHS is supposed to replace it if they can't fix it, but they're not going to fix it. Submitting a claim online was a very convenient process. The technician they sent out was very helpful, nice and he took his time. But the warranty is not going to cover it even though it's the warranty when we purchased the house. It frustrates me a little bit.

I've had three claims with American Home Shield but they were all recalls from the first one. I called them out initially because I had multiple leaks throughout the house. The contractors came, they fixed those leaks, and everything was good. One of the areas that had previously been leaking was still leaking, just not as significantly, so the contractors came out again, they snaked the drain, and everything was great. That's the main drain for the entire house and after they snaked it from the basement to the road, it clogged above where they snaked it. So, they came back out, they snaked it again, cleaned it really good, and it's been fantastic.

I was having problems with one of my toilets in my house so I filed a claim with American Home Shield. Their rep was very pleasant on the phone. Then the contractor they sent was okay but has not sent the $85 or $89 check yet because we've purchased our own toilet. They said it would take a few weeks but it has already been over a few weeks. Still, the young guy was phenomenal. He was in a bad shape that he couldn't turn his head but he still put the toilet in and did a great job.

I've been trying to get the air conditioning system from overflowing, leaking and running onto the floor. It was a major problem because it was a stuck up drain. It's a problem with a regulator or the valve that's sliding out. I always hear horror stories from people telling me American Home Shield's representatives won't talk to me but they have been nice and they responded well. I got my answers right there when I asked and talked to the ladies.

At the beginning of August, I filed a claim for a water heater repair and American Home Shield sent out a plumbing company. However, the two guys they sent out did not even look 20 years old and they had never ever in their life even looked at an electric water heater. These guys didn't even know how to take a resistance rating on heating elements and I had to tell them how to go about that but this was after they had already tried to almost blow up my house. They tried to take the voltage rating off of both positive wires when the positive and the negative laid on a voltmeter and thinking that they were going to come up with 240 somehow. They created sparks by my water heater and almost blew up the house, but thankfully, it wasn’t a gas water heater. They ended up replacing a couple of heating elements and left. They said it would be working but I checked it an hour later and it wasn’t working.

It's pretty easy to go online and file a claim. We just bought a new house month ago and we've already called American Home Shield twice. Three weeks ago, I filed a claim for our water heater. They sent a contractor, and it went really well. Now, I got outlets everywhere that aren’t working. I was hoping to get that done sooner but the contractor that called me will not be out until next Thursday.

I've had a very good experience with American Home Shield generally. My most recent experience with them was a broken bathroom exhaust fan. I submitted my claim online and the contractor was great. They got us a new fan although we waited for about 10 days for the new fan. And, every once in a while they don't call for a couple of days but they always come right away if it's an emergency. Overall, they're very good and I'm a satisfied customer.

American Home Shield sent out the first air conditioning guy that they eventually kept sending out over and over again whenever my wife called their office. He came out six times and did something different every time he came out, then he'd say "I got that fixed now." The AC runs when he's present, but 15 minutes after he's gone it was back to heat again. Those were days when the temperature was in the 90s in my area. He couldn't find anything wrong with the AC so my wife called AHS' office and told them to send somebody else out. The second tech came out, went over everything and found out that the unit needed to be replaced, which is what the other guy should have found out the first time. Overall I'm quite happy with American Home Shield and we're very satisfied with them.

When we filed a claim for the garage door opener which was broken the day we moved in. Someone came out promptly and fixed the problem. It has been working perfectly and more smoothly since the repair. It’s better than it would have been had we tried to fix it ourselves. We also loved the flat fee and based on our entire experience, I would recommend American Home Shield.

We either call or we put an online claim request with AHS. They came out and did some troubleshooting for our air conditioner and found out that one of the lines was clogged. They cleared out the line and went on their way. The claims representative have been responsive. The contractors have been good too. They range from those that are just deployed and work for somebody and others of the same job, a little bit higher level of concern.

We had a plumber unstop a drain and I appreciated that submitting the claim over the phone was very easy. However, I hate the length of time that you have to wait on hold to get in touch with AHS and I did that for a week. One time, I was on the phone with them for one hour 36 minutes and some seconds, and then I had to hang up. But the contractors have been nice and pretty good. They usually don't have to do a follow-up, but they did with my dryer. Two people had to come out and when the second one came out, he did good but the dryer broke again. I thought we could call them again within the 30 days but it broke again and I didn't have another $75 to spend for anyone else to come back to fix it again. Other than that, I've had very good experiences with American Home Shield. I love them and I would keep them as long as I possibly can.

With American Home Shield, we're more happy with what they’ve given us. The first refrigerator they brought out here was missing an electric cord. And then, we got another one brought in and now, we’re finding that the new refrigerator, the freezer is not quite cold enough. My wife has called the helpline for the company, GE, and they told us to do some stuff but I don’t think it’s cooling enough. We might end up to get another one, on the GE warranty. But the Home Shield folks have been terrific all the way through. They have responded and reviewed the warranty several times. They’ve also come through for us several times on water heaters, some dryer repairs, some pumps. It’s a good deal and we recommend them to friends. Our experiences with them were always positive.

We filed a claim for the air conditioner on a Wednesday at 10:00 PM and the house was over 85 degrees and American Home Shield wasn’t able to get anyone out to us until Monday. When the technician who AHS sent came he said that the motor needed to be replaced and he would have to return on Wednesday. That made it a week. When he came on Wednesday he told my wife that he replaced the motor and if she had any questions or if it stopped working, give him a call. Not even a minute after he left the property the unit didn't come on.