American Home Shield Reviews

I had a problem with a couple of my toilets and the plumbing company AHS sent came out, identified the problem, and took care of it in a short period of time. I didn't have any problems calling the claim in and the rep was excellent. The contractor did a good job. He saw something that hadn't been handled properly by the previous contractor, which was part of the problem. He corrected that, and he also identified a couple of new issues and took care of it. The two commodes are working properly now. Over the past 20 years, I've had AHS on three houses and I'm satisfied with them. I don't like its high price but I like the security of having the warranty. Overall, it's been pretty good and I have recommended AHS to friends.

When the AC went off and died, I called American Home Shield and Myers, the agency, got back with me, set up an appointment that looked good for both of us and the technician who came out was excellent and did a great job. It was on time as well. I live in South Alabama where it’s hot so air conditioning and water are the most important things. He helped me set it, got it going and since then, the AC has been fine.

My spa equipment was flaking out and the pool panel was acting crazy. I filed a claim using their app. If you've gone to their website, it takes you to a mobile version. It was super easy if you already have your existing stuff online. The contractors misdiagnosed it during the first visit claim. I let American Home Shield know about it so I don't know if they'll continue to use them or not but I wanted to make it known because that was the second time that I've had them and they were just horrible. They're really a bad company because I looked them up and they have 2.5 stars. I don't recommend them. I'm glad I didn't take what they said because that would have cost me to repair it on my own, which would have been $1,200. Then I just did a second opinion and the company that came out was amazing. And everything has been great.

I've been paying a premium fee without questions and I was expecting the service when I called. But a year ago, I had a dishwasher that was not functioning properly. We called for a service and the contractor came but they couldn’t deal with it because they didn’t have the expertise on that particular brand. AHS told us to go ahead and call our own but we couldn't find anyone. We had two of those units and at the end of the day, I decided to replace because one was already stopped and they were both going to give me problems. I was told AHS was going to cover it but then I got bounced back and forth. Then this last customer service representative said she would take care of it right away but I realized then that the check was in the mail. I just received it but it was half the amount of what was invoiced so I was frustrated.

I submitted my claim with American Home Shield online and it was easy to do. A tech came out yesterday, looked at my appliance and ordered parts for it. He was a very nice and professional gentleman. I would be happy if they can get the parts and fix my appliance this week.

This company takes your money, then sends out 2nd rate repair people that they sublet to and then they take 2 or three times to make a repair...that is if they do not deny the claim! If you try to call them to ask why or to tell that you are not satisfied with their service, expect to be on hold for at least an hour. Their vendors also tell you that they will only do a repair their way so they can try to up-sell you. Tried to tell me that my washer door cracked due to misuse... The first company they sent out said it was a cosmetic repair, that cost me $100.00. Then they said if I wanted a second opinion, I would have to pay another $100.00. I agreed, and the second guy told them it was due to misuse!! Had they said that the fist time I would not have requested a second visit. This company will do all they can to deny a claim and is just taking your money each month. DO NOT BUY A CONTRACT FROM THEM!!!

I submitted a repair request for a leak in the basement the week of October 16. It was dispatched to a local plumber. I had to make arrangements to let the plumber into the house in my absence. Days went by and I never heard a word. Finally late in the day on Thursday, Oct 23, I called the plumber. They told me that there wasn’t a leak, that it was condensation. By the following Monday, the LEAK had continued and spilled over into the garage. I reached back out to the plumber and AHS, after sitting on hold with AHS for an inexcusable length of time, we initiated a recall. At this point, the plumber has been back to the house, not repaired anything, and left a note saying that they shut the water off so there wouldn’t be any additional damage.

Every single time I call I'm on hold for over 40 minutes literally. This is utterly ridiculous. It has been a month and my A/C & heat has still not been fixed, partly because I have only spoken to someone from AHS twice in a month. I don't know what else to do. My family literally has had NO heat or A/C for a month because I can't get through to AHS customer support. This is a crime. Very disappointed.

We turned in a claim to AHS 4 weeks ago on our oven. They engaged Sears Service for the repair. Two appointments have been scheduled, but so far no one has shown up. We called AHS after each appointment missed. They promised to investigate and get back to us within 48 hours. They also promised to provide proof (a picture of our front door) that a tech had been at our home - this has not been provided. We have not heard anything from them. We have spent over 6 hours on hold attempting 4 contacts with AHS. If this is the leading company in this industry, the industry ranks just below used cars in our opinion.

It may be one of the least expensive, spend a little time and a little more money to find a company that supports and values its customers. I was stunned by the lack of customer service or sense of responsibility of consumers especially in an at risk situation. I received a 1 year American Home Shield warranty when we purchased our home. I created an account and created our first service order and paid $75 to have our home re-keyed and since the previous homeowners did not leave and could not find the mail key to have the lock drilled out and replaced so we could pick up our mail.

There was a hole in the pipelines from the hot water heater into my bathroom. It wasn't leaking outside, but I noticed that there was mold. They cut into the wall and found a little puddle and the water dripping. So the whole wall was covered with mold on the outside. I had the pipelines replaced and then I paid the plumbers the service charge. I used to give the service charge to the service people but when I renewed my contract, I was not told that the service charge is sent to you. So the plumbers got it and then they took it out on my bank and left me overdrawn. They were supposed to send in a correction, but who knows how long it would take and what's going to happen. Nonetheless, I've had American Home Shield for years and they're really good. I called them to file a claim and they took care of it in a day. Their reps have been very polite and helpful so my experience has been excellent.

I had a good experience with American Home Shield itself. Their customer service is good. They understood my problem and listened patiently to my story. I had an issue with the pipes in the laundry room, where the hookup for the washing machine was. The faucets were leaking and I didn't know if there was some pressure building up in there. It was just not working right and I could not connect the washing machine to the pipes. Plus, when I turn on the faucet, water spilled all over the place.

The plumber did an amazing job and the electrician corrected the problem. However, the plumber didn't have the whole order from the agents that I spoke to at American Home Shield. We had a stoppage in our sink in the bathroom where there's a flow leak and I gave that information to the Home Shield rep and the plumber didn't have it on his work order. It was very difficult to get through to American Home Shield because the first time that I called I had to wait an hour on hold. I didn't have that kind of time again so I didn't call them back. And then we made a mistake, we lost the bill and all of the papers that were around the house because we were moving in. We grabbed papers so they emailed my husband.

I couldn't tell what temperature the oven was on because when the knob was on off, the oven was still on. I submitted a claim with American Home Shield and they're very manly on phone. They have been trained to use this talking point, but they really can't do that much. Also, if you call, you're on hold forever and ever. I like to get a voice but it does take a long time. They evidently don't have enough people answering their phones. And online, I don't know if I've gotten through. It's a waiting game and see if you really got through.

We filed a claim with AHS for our fridge and it was great. The rep was good and friendly. Plus, we got finished quickly. The contractor had an excellent attitude and my fridge has been working fine since he fixed it.

I called American Home Shield and setup for the service. Scheduling the service went really well and American Home Shield chose a good plumber for me. I talked or texted with the plumbing service and they came in and were here the next day. They did a very professional job and were very courteous. They had everything down in one afternoon. I was very pleased with the plumbing service. They did a fine job and if I have any other difficulties with some plumbing, I would definitely welcome having the same company come out.

The drain was building up calcium in hot water. I tried to control it myself but it got to a point where I couldn't do anything anymore. My wife submitted a claim to American Home Shield. She tried to do it online, but she was on the phone most of the time. Then the two men called before coming, and they were on time, courteous, and knew what they were doing and were efficient. They got rid of the calcium deposits and the plumbing has been very good since the repair. We don't worry about the drain overflowing and flooding anymore. There were a couple of times where we had to go back and forth, but everything cleared up in the end. The one before was the air-conditioner and the guy who came out fixed it, but it broke down again. So they came out again and repaired it. I'm pleased and satisfied with their service and their response. This is the first year we're with American Home Shield and so far, so good. I would recommend them.

I bought a house and the people who were in it before used and recommended American Home Shield. I submitted a claim for my water heater and garage, and American Home Shield was able to fix my garage door but the people who came for the water heater did not fix it the first time. They were professional and polite but in less than 24 hours, the water heater wasn’t heating anymore so I had to call again. The second person who came out found out that something was needed to be changed and got the water heater fixed the second time. American Home Shield is efficient and exceptionally well. My experience with them has been great and I'll recommend them.

My AC broke and it was somewhat easy to do the claim online. I got a response right away. It was same day and it said the contractor would be getting in contact with me within 24 hours. The technicians were very knowledgeable and they did what they were supposed to do. The first day they came out, they found out it was the compressor, so there was nothing they could do. They had to call back American Home Shield who had to approve it. After American Home Shield approved it, the technicians got back in contact with me and they scheduled to come back out within the next couple of days.

Our most recent claim was for our refrigerator and our dishwasher whose door was broken and while American Home Shield was getting the parts and fixing them, our washing machine went out and we filed a claim for that at the same time. The technicians come to our area only on a certain day. My wife filed the claim over the phone on a Thursday and they were here that Wednesday which was when they said they were going to be here. One contractor came out, checked the problem and what parts they needed. Then it was another one that actually came and did the work. They were both respectful and knew what they were doing. I was impressed with both of the young men who came. Everything is working since the repair. We have been well pleased with American Home Shield. They have taken care of us ever since we've started using them.

The washing machine wasn't spinning and I called American Home Shield. When I talked to them on the phone, they were very good and seemed helpful. The contractor who came out was also efficient and professional. The performance of the machine has been very good since then. The AHS home warranty is a necessary insurance to have.

American Home Shield is a great company. I have been with them for 10 years and they have always fixed anything that we had go wrong. Air conditioning is probably the biggest expense that they covered. When filing a claim, I make sure I do both over the phone and online, though it depends on where I am at the time. If I do it online, we receive an email right away. Their reps have always been very good too. When our garbage disposal wasn't working, contractors came out and replaced it. Everything went pretty smoothly.

I'm ready to cancel my service with AHS, since they say one thing and do another thing. I submitted a claim with them a month ago for my dryer. The first person who took my call wanted the dryer to be fixed because it wasn't coming on. I also asked them if they'd service the washer and they told me yes. However, when the first technician came out, he told me that the ones who answered the phone were a bunch of kids and that he doesn't know why they told me that he could service the washer since he couldn't. I told him that it isn't a problem since the washer is working and that I just didn't want to have to pay a hundred extra dollars a month later if something happened to it. He also didn't fix the dryer the first time he came, since he told me that he had to order the parts, which would come in after two weeks. He told them that he'll come back after that and fix the unit.

Since I bought the house in June and got American Home Shield, I've had two claims and they were great. I did one of them online and the other one was a phone call, and everything was good. Usually, it was the next day that I was in contact with whoever was going to come out and fix it. Then the contractors came out and they were awesome. They gave me a bunch of information, fixed everything I needed and then they took off. Everything has been perfect since. Everything that AHS did was exceptionally well. I'll be sticking with them for a while.

I’ve been with American Home Shield for about 12 years and I have it for my several rental properties. For the most part, I do it online when I submit a claim, but a lot of times I would call back in to make sure in case there’s another checkbox to clarify exactly what the issue is. It’s pretty easy to get through but some of the selections that are available don't 100% cover all of the issues that could potentially happen. Most of the time, the claim was for my rental properties so I would always end up having them coordinate with the time schedule of my tenants. I’ve had to have people come out multiple times where sometimes it wasn’t the best vendor on the program. I have seen some improvement with the last few that came, but I’ve had some cases where I’ve had to have them recall. It can get a little frustrating sometimes but overall, I’m satisfied with them.

We had a plumbing blockage and submitted a claim online. The guy that American Home Shield sent out fixed it in about 10 minutes. When you've got a blocked sink you stop using it. So, it hampered us a little bit. But now, it's working perfectly. The online service works very well and their contractors were good. I just let them in, do their job, and then let them out. It's a pain-free experience and the job gets done.

I purchased a home warranty 2 years ago that covered the appliances in my condo. I placed my first claim several weeks ago and was informed by the repairman that I needed the hinges replaced on the door of my oven to get the oven door to shut completely. He said he would order the replacement part and come back in 7-10 business days to fix the door. Over 2 weeks later I get a call from AHS stating that the part is back ordered but that they can have the hinges removed and repaired by another company but it would take 6 to 8 weeks for them to do so. Or if I prefer they would give me the cost of the repair ($340) so I can buy a new oven.

As a real estate broker I am constantly in the middle of home warranty company recommendations. It's part of the job. Since approximately 2005 I have been recommending American Home Shield (AHS) to my clients interested in home warranties. My sales area has included Malibu, Ventura, Oxnard and Santa Barbara. Today I call Madera County home. My home is also covered by AHS, and has been since 2013. Admittedly, in the past, my wife has been in charge of calling and organizing with AHS. Today, I had my first experience.

AHS is the 3rd Home Warranty company I've used. They are not a good company and it takes over 30 minutes to get anyone on the phone when you call their number. Try it yourself, call and try to speak with someone like you need to file a claim. I've had them for 2 years and when I finally needed to make a claim they denied it. I had a garage door opener fail on me. The springs broke and that's something "not covered". So I paid out of pocket for a repairman to help me fix it. A few months later, my gas dryer left brown streaks on 2 sets of our expensive bed linens. I filed a warranty claim and they sent someone out. He said it was the seal around the drum and would need to order the part.

The warranty came with the home but we had just literally purchased the home so I was concerned that American Home Shield won't be able to help us that day and we really needed the house re-keyed. We called and waited for over an hour and if that's the typical wait period to get a rep from the phone, then that's something that most people won’t tolerate. Besides that, everything else went well though. They were able to help us and got a person out to the house the next day. Now we have one key to use instead of ten. It was worth the wait and we are considering American Home Shield for our old house that we're renting out as well.

I had some plumbing problems and all I had to do to file a claim with American Home Shield was to call. I got them immediately and I had a plumber out there in two days. The plumber was a gentleman and very professional. Everything that needed to be fixed in my kitchen sink and bathroom was fixed. There was a possibility of damage so he gave me names of places to call to do the drying because there was a leak.

The master shower wouldn't turn off and it kept dripping so I submitted a claim online. About 30 minutes after I submitted the claim, the contractor texted me. We set up a date for them to come out and fix it. They were here Monday after submitting the claim on a Sunday night. The contractor explained what he needed to do. Overall, the repairs that were done have been outstanding. With AHS, you ain't got to worry about finding a trustworthy contractor to come and do the work. I have had them for two years now and I'd tell others to get it. It's worth it.

A pipe was backing up in my house. Water was coming back into my bathroom and up in my shower. I called AHS to file the claim and the rep I talked to was good. I called on a Saturday morning so, I didn't know if I was getting anybody at night. They did a good job of getting somebody out on that Saturday morning and they did it pretty quickly. But I got to call them back for my air conditioning problem. The guy who came out did an awesome job on it, but most recently, we have noticed some power surges. We turned the air conditioning off and when we turned it back on, there were power surges. But every time I've called them - and unfortunately I've called them several times this year and I had no idea when I got it back this year that I would have to call them that much - they’ve been pretty good! The service we get from AHS is well worth the money and they have worked hard on customer service so I'm very pleased with them.

I called the American Home Shield office about my stove not working. The burner on the top was getting way too hot so they sent a technician who took the stove out and ordered the part. I even talked to him and told him he was supposed to fix my stove. However, I waited about a week and a half to get him and it took him three weeks to come back and put it back. And now, the burner that was supposedly fixed was not getting hot enough so I called them and it was taking a week and a half to get them back out here. The service was good and I usually got the problem solved, but getting them to our house wasn’t good at all. I also had to wait a week the first time I called and evidently, it was the norm for them because they did it twice to me.

We had to have a furnace guy from American Home Shield come out to find out why there is water coming from the furnace. The contractor was very nice. He fixed it the same day. Everything went really well. We’re getting water because of the air conditioning. We haven’t had to run the air conditioning since then. But everything seemed to be good.

We thought we had a gas leak. We made the call to American Home Shield and they have sent someone out. The first time, they sent the wrong person. It needed to be someone else so we had to call back to get the correct person out. He came out, left, came back and he tightened something up in the attic. We don't know if they totally fixed it yet or not until the furnace turns on and that's in the winter. About two weeks ago, my wife smelled gas again but we haven't turned the furnace on yet. We might have to call back. Hopefully, we are not going to have to pay another $100. We don't want to have to pay again. Nevertheless, I'm happy with their customer service.

I submitted a claim to American Home Shield since our washing machine broke, but they misspelled my street name so I couldn’t do it online. I called three different times and every day that I called was a one-hour wait and kept referring me online. It was their standard and they said it was because of all the hurricanes. So, I had to wait until 11:00 at night to get through. It was terrible and they need to work on it.

My AC broke down and it was very easy submitting the claim online. Technicians came and fixed it for me. It was a very good experience with them and the AC has been excellent since. But last year, I had a problem with my disposal and the tech who American Home Shield sent was very rude. He refused to enter my house because he saw that I’m from a different country. He claimed that there was nobody at the house to open the door for him. I told American Home Shield he was lying but nothing happened. This year, the people I worked with were very good. American Home Shield has been very good and fast.

I submitted a claim for my dryer before and it was done quickly within the week. Back at the time, I was very pleased but now, it's been almost three weeks and the contractor still has not fixed my microwave. I got an email asking about the experience and although I didn't have a problem with the technician, I had a problem with their service. They were very timely with coming out and they accommodated me. The guy did everything and was very professional which I appreciated. But they said that it would take two weeks to get the part which was ridiculous. Nowadays, you can order anything and get it within five to seven days. But up to now they still haven't come out to fix it. I have not gotten a call either. American Home Shield is great and efficient but they need to contact this particular contractor that they hired and tell them that their service needs to be a little smoother and quicker.

We’ve had American Home Shield for over 10 years. When I submit a claim, I just call, explain my situation, and they make arrangements to send someone out. They usually get right to me and they always call ahead and make sure I know they are coming. The people who come out figure out what the situation is and how to fix it and they do a terrific job. Sometimes, something needs to be replaced so I have to wait for a day or so and sometimes, they fix it right away. Also, they are always very courteous, know what they are doing and if I have any questions, they answer right away. They were great and I already recommended them to several friends.

A dishwasher started leaking and it was pretty easy to submit a claim with American Home Shield. They sent a technician out. He was very helpful because he quickly determined the pump or something was leaking, and that's where all the water was coming from. We pulled the dishwasher. We're in Houston, Texas where we had flooding. Right now, it's kind of difficult to get other stuff done. We're just waiting for my wife to pick out the type of replacement dishwasher that she wants.

We moved into a new house and I recently had my locks changed. I filed that claim on the phone when I was calling American Home Shield about a different matter. I wasn’t in a rush for the lock issue, so I booked it for the next week but they had someone out very quickly for the other claims I made. Customer service is very good and I'm very pleased with them. In the past, I'd call two to three times and I'd be on hold for 45 minutes before I could talk to a person, but last time was only 15 minutes. Also, it would be nice if there was a comment section online where you can put a little more detail into the issue because it was just click this or that.

The hot water heater was leaking so I submitted a claim with American Home Shield. I filed it online, then the contractor called me the next day. The technician came out in a week and fixed the pipe that was leaking. The guy who came out was friendly. But I was outside with my stuff and when I looked up, he was already inside my house. My son was in there, so he was upset. When I opened the front door to let my son out, his eyes were so huge and he looked at me like he was wondering, “What’s he doing in here?” The tech was done working on the repair and he didn’t see me outside, but I was upset that he came in and walked through my house, just because I didn’t answer the door.

I moved into this house very recently. I needed a little extra light under my kitchen cabinets. I've got overhead lights but there's no lighting up under the cabinet by my microwave on the other side where the refrigerator is. I needed about two little night lights that have switches on them so I could plug them into the wall receptacles and I could turn the light on when I needed light and turn them off when I didn't.

I had an air conditioning claim up in Young Harris, and the first air conditioning company contacted couldn't get anybody over to our house in that area. Somebody was supposed to come and work on it and they never showed up. When I called the company, they were encouraging me to tell AHS that I didn't really need them to come even though AHS was still trying to find somebody. On the other hand, the second company did great. They said they could be there on Sunday but it was Saturday they said they might be able to and they showed up Saturday. The Freon had leaked out and that was pretty expensive. It was about $700 worth of Freon and AHS doesn't cover that. But they ordered the part, got it in and replaced it. I also have a flat out in Savannah, Jacksonville and I want to do some service work there and bring in whoever would normally do service works for AHS.

I had an issue when my AC had went out. It was horrible, three weeks with no AC. When I initially called American Home Shield, it was right around Hurricane Harvey. I called and the agent I spoke to was a gentleman. He informed me that their system was down and he was mainly creating a ticket for me, and that someone will call me from one of their contracting companies between four to 48 hours. No one contacted me so I followed up the following week to say, “Hey, what’s the status? What’s going on?” They had no record of it. So, I escalated to the supervisor. He told me no supervisor was available and they'll submit a ticket and they will get in contact in 72 hours. I told them I can’t wait 72 hours and I needed to escalate to someone right then.

The AC started making a bunch of noises. American Home Shield was quick to respond about getting the problem solved. The contractors were very professional and explained everything. However, we still haven't gotten the AC repaired yet. They've been waiting things out because they weren't sure what was going on with it. They never heard the noise that it was making until the other day. The AC will cool then will start making noise. The air it blows is not cold, it's just blowing out the fan. We've been trying to get it fixed for a week now. There are times when we thought we've fixed it, but it will start doing it all over again.

When we bought our house, the seller provided American Home Shield. Our drier wasn't working and I filed a claim online. Although the site was really easy to navigate, there was only one option for electrical and it was vague, but it worked. I couldn't tell what the problem was myself, so I had American Home Shield send someone out. The electrician quickly deduced that it was the circuit breaker, but he couldn't locate a replacement because of the age of the panel. He did a temporary jury-rig to enable us to use our drier and use it safely, and gave the instructions on how to do so. The panel needed to be replaced and he told us that it's what he would recommend to the home warranty. AHS sent someone else out for a second opinion and they said the same thing, so the panel got replaced. My interactions with both contractors who were sent out were very good.

We were with a different company before as it came with the purchase of the house. It was more expensive but the service was considerably poor so we decided to go with a different person through recommendation. That's why we signed up with American Home Shield and it was great. I had a very positive experience with them and I was very pleased. I submitted a claim online for a faulty light switch. Their website was very good and very user-friendly. I got a call within about 20 minutes and the tech came within five minutes of when he said he would be here. I had a very good interaction with him.

I've had American Home Shield for eight years and they're one of the excellent companies I deal with. Their customer service is excellent and I like their online app. Their response time is sometimes an hour, sometimes 10 minutes when I put it in. It's really convenient for me. I usually work night shift, so I don’t have to be calling them to claim it on the day shift. I just put it in and they call for an appointment. I filed a claim when the air conditioning was not cooling. The contractor they used was really professional and they explained to me what the problem was. It did not take much time to get the parts ready. Now, everything is working. Overall, nobody likes to deal with insurance companies, but American Home Shield is not just a company and it's more than insurance. If something breaks or if something needs to be done, they have the online website where you can purchase plans, which I never use but maybe in the future, I’ll buy something from them.

We had a leak with our commode in the bathroom so we submitted a claim to American Home Shield over the phone. It was my wife who talked to them. She called them during nighttime and the claims rep was very friendly. The next morning, the plumbing company called us and told us when they'd be out here. They came out and put a new sealant and new guts in the tank. The contractor was fine. I went to check something and said I'm not coming to watch him but he didn't mind. He even said I can stay and watch him do his work, but I didn't. He was very, very friendly and he did his job quickly. Other than not having a second bathroom for two days because they can't get to it right away, once everything was fixed, everything was fine again. In the 10 years that we've been with American Home Shield, we have not had any problem with them getting the work done for us when we needed it.

Filing a claim with AHS seems to be a lot easier when you submit it online because if you try to call in, you have to wait a very long period of time. My property manager tried to do it one time and she told me she had to hang up because it was too long. Their reps are all right. They are probably better than some of the other home warranty companies out there. I've had other home warranty companies that are not as good as they are. AHS seems to cover a lot of things. They give a little bit more when things aren’t covered. What they have, is a modification. Modification basically is something where there's a city ordinance on something like gas. If the gas is really dirty, they put a sediment pan below it.

American Home Shield has been quick, easy to work with, and reliable. We've been with them since April of last year. At one point, we had a situation where we had to wait several months for parts for our oven. But when I submitted a claim online for our AC that went out, the technician AHS sent out was prompt, quick, and great. My wife handled it pretty much but everything seemed to have worked out good. We’ve renewed our warranty with them once and we plan to keep it going as long as we can afford it.

I was happy with American Home Shield's response time when I filed a claim for a clogged up toilet. I could've been happier though. The day you call AHS, technicians can never come out until the next day. This time, they wouldn’t come out the same day but they came out the next day. That’s a little concerning. A lot of times when they send people, I have to wait longer versus if I didn’t have a warranty and I just called somebody who will come out right away. There was a time when I had an air conditioner that wasn’t working and I made a claim and they didn't come out for four days. Luckily, I had two air conditioning systems.

We've been with American Home Shield since we bought this house in June of this year. When our air conditioner went out which started on a Friday, we called them and the rep on the phone was very pleasant and quick to respond. They came out and fixed it. Now, the AC is fine and it's working.

I’ve had American Home Shield for two years now and they’ve come out for various reasons like when the refrigerator was leaking, the kitchen faucet leaking and when a washer was leaking. It only takes a few days for someone to come out so it was fairly fast. Also there were follow-ups just for parts needed to be ordered so these were not fixed on the first visit. Interacting with the contractors have been fine except for one man. He talked to my husband on the phone and when he came to the house he really didn't introduce himself. But on the other hand having AHS is convenient especially since my husband is not a handy person and I’m happy with the service.

My experience with American Home Shield has been good so far. I had a recent appliance issue with my dryer, so I called them to submit a claim, and it was very easy. The contractor they sent was wonderful. Since the repair, I had no problems and the dryer is right on back.

We haven't been in the house very long and I thought the dishwasher leaked on the floor. My husband looked at it and heightened up the pipes. There was a pipe underneath the sink that actually leaked and I knew about it when I washed the dishes by hand. That was the pipe because I've done the dishwasher again and it had been fine. I called American Home Shield after we found the leak. The technician was in the area so he was here within an hour and got it fixed. Since it was under warranty, I was very pleased with who AHS chose to do the work and it got done so fast. But, I hated that I paid the deductible for a cheap little fix and it would have probably cost me that much with a plumber. Overall, AHS was a great experience.

I’ve been dealing with American Home Shield year after year and I’m very unhappy. Every time I call them, it takes some time to resolve the problem. But sometimes, there would be a waterline leakage and since you have the kids at home, you cannot just shut off the main valve. You wait 24 hours and if they get it done, that’s okay. But if you wait 24 to 48 hours, then somebody’s going to email you and schedule the service for two or three days later, that's not good. In some of those cases, I call my handyman to fix the other stuff instead. If you have an emergency, then it should be dealt right away. It makes no sense to wait and schedule this and that. Even though I’m requesting, they say nothing is available.

Working with AHS was both a good and bad experience. We bought a house that has a very high-end kitchen in it so we also got a home warranty. I have a very specific problem and I had to go through it two or three times because whoever is taking the information there wasn't getting it. We had our ice machine separate and it's not the ice maker in the refrigerator. The first time they sent somebody out, it was somebody for the ice machine in the refrigerator, even though we are very clear about it. That was a waste of a trip. Then somebody else came out and they had to get the parts.

We've had American Home Shield for about 20 years and whenever a thing breaks, they've always fixed or replaced it. Claiming online was fine and easy. I fixed the air conditioner myself. I put batteries in the thermostat and fooled around it but it started working. The contractor that AHS sent came to check and make sure that the air conditioner was working. The repair helped a lot since it’s too hot to live here although the only problem I have is that AHS takes a couple of days for them to bring somebody out here. It’s not the people’s fault and it takes a while to get everything together.

I was with this company AHS for several years. I DON'T RECOMMEND IT. You will spend hours on the phone and the service and technicians they have are not good. WASTE OF MONEY AND PERSONAL TIME ON THE PHONE. Also bad accounting department. My advice: Put the money on the bank and use it when need it.

My refrigerator's ice maker wasn’t working quite properly. It was leaking water and then, the water dispenser was also leaking. I called American Home Shield and they sent out a tech to fix those items. Initially, I tried to call them but I wasn’t getting through very easily. So I ended up just going online and putting in a claim that way. That worked well. Within hours they responded back online and said they had got my response.

The air conditioning wasn't coming on and working correctly so we called American Home Shield, waited for about 30 minutes to get a hold of a rep, and then they sent somebody out to fix it. They checked everything and said there was nothing wrong with it, and then they left. But it still didn't work so they came back, changed the piece out, and it was fixed. However, the same thing happened, it didn't work. They have to send somebody else out, fixed it again, changed another part out, and still didn't work. Finally, on the fourth visit and with another part replaced, we had it fixed today. The contractor was very good, he’s pleasant to be around and he seems to know what he was doing. He looked and acted in a professional way. Assuming the air conditioning is fixed, I’m very happy with it.

I submitted a claim with American Home Shield for the clogged master drain outside my house. The contractor came the next day, when they were supposed to come, and were professional. The overall process has been easy and smooth. The problem was my daughter and her friends have been wrapping hygiene products in paper towels and flushing them. As he was getting four of those out, he found one, tiny little piece of a branch or root. Pretty much as soon as he found that, he said that he couldn't do it anymore unless I pay him directly. I understand the AHS won't pay if the problem was caused by roots, but what caused the clog was the other things he found and I ended up paying him another $150 out of my own pocket. To blame it on the roots is a little excessive.

AHS is very easy to deal with. My disposal was leaking. I filed a claim online and it was easy. Dealing with the contractor was awesome and I've had no issues since it's been repaired. I don't like paying a service fee every time. My last home warranty company didn't charge a service fee, but it is what it is.

It's been eight months since I've been with American Home Shield. They are friendly when you call them and are 100% better than the warranty provider I had before. If I've had a problem with the contractor that they're about to send out, I tell AHS and they move on to the next person on their list. For the most part, the claims I have submitted to them have been good, but I had an issue with the one for my water heater. They replaced it but I didn't get what I had and it irritated me. Also, some of their contractor companies are not good. I'll definitely keep my warranty with AHS as long as they keep up the good work.

A neighbor recommended AHS and I’ve been with them for about five years now. Recently, we filed a claim for a dishwasher that went out and everything’s been done except for the check from AHS because we bought one instead of having them install theirs. We’re waiting for the install and they said we’d receive $507 reimbursement. I faxed in the sales receipt but I have not received the check yet. It’s been almost two weeks.

I had AHS come out for a plumbing requirement. I called and the rep was courteous. The tech was on time, professional, knew what he was doing and was very courteous. Everything was done on time and everything works so I was pleased.

American Home Shield was great. It was easy submitting a claim for my hot water heater. They couldn’t get to me for five days because I’m a realtor here in Destin so one of their local reps, Suzanne, reached out and expedited my call. She was very helpful and was always positive. AHS got a guy out and got it fixed. The contractor was fantastic and my hot water heater has been working great. Everybody ought to have AHS. I’m very pleased with American Home Shield and promoting it as part of my business plan.

We've been happy with American Home Shield. It's nice to just call one number instead of searching around for plumbers or air conditioning and refrigeration people. My husband filed almost all of our claims online and it’s been an easy experience for him. He just clicked and then after about three days, someone would come out. However, because of the hurricane, there was one claim that took a little longer.

The AC wasn’t cooling and I called AHS-- the response was pretty quick. It was very easy to submit the claim and the rep I spoke with was pleasant and answered my questions pretty quickly. There wasn’t any question or anything that they had to call me back on. I also got really prompt and immediate response from the vendor. The technician came, and he was excellent and very informative. He let me know each step of the way, what the possibilities were, what he was looking at, and what the problem was. The AC was fixed and it has been working excellently since the repair.

We always had a good experience with American Home Shield majority of the time. I go online then I submit the claim. I was able to connect with them and they set up an appointment. The vendors call majority of the time but we didn’t get a call from Big Ten Appliance and my wife left a message a lot of times and even I left a message. I called a couple of days ago to American Home Shield to let them know that Big Ten Appliance was not returning our call. We also had a great experience with them in the past but it’s been a nightmare with the icemaker in the fridge. I really got frustrated because none of us can get the ice and I don’t know what happened to this.

I have a job with my refrigerator that's not finished. They repaired it, but the company locally here put in a new icemaker which doesn't work. So, I needed somebody to come in and see why it doesn't work. I called American Home Shield's phone twice and called the repair company twice as well. All of them said it's going to be scheduled but it has been two weeks since the 15th and nobody called me back. So, I have to get on the phone, which is usually a half an hour waiting. I wish I could get on the computer, just as originally scheduled and do a follow-up because calling in takes too long. I used to have Home Shield a while back and I thought I will never buy it again because I thought that their contractors were so bad but the contractors that they contract with now are better.

We bought a home and the sellers purchased the AHS plan for us. Our air conditioner failed. Before we remembered we have AHS, we'd scheduled to have somebody come out and it was just a two-day wait but it was going to be $180 for them to show up and then whatever the cost of the thing was. AHS was way cheaper but we had to wait longer so we had to balance the odds between what we'd rather have.

I'm grateful that I have American Home Shield and they come in handy. My downstairs toilet was leaking so I submitted a claim with for it online and it was easy. I enjoyed that the guy they sent out was really good, very informative and quick with his job. It was a good experience and the work done was excellent. With AHS, everybody came out and has done their job, and if the job done wasn’t correct, they come back and fix it. I’ve recommended them to a lot of people.

I’ve been with American Home Shield for eight years. I usually talk to somebody whenever I submit a claim but I did the most recent one online. I had to have the pool motor replaced, and it has been perfect since then. I hired the pool company to be my opener and closer this year because I'm so happy with their performance when they came out for AHS repairs. The AHS reps are fine and the contractors are all good. But I had a problem with a contractor years ago. When we had to replace the microwave, I had to wait for months for the replacement. Also, I don't understand why my premium goes up a little bit every year. It should stay at $80 for a couple of years, not go up every year by about $1.53. It always changes which screws me up with my automatic draft. But I've been happy with the service and I have recommended them to others.

As I'm writing this review on AHS I've been on hold 32 minutes... Contacted AHS over 2 weeks ago regarding our Samsung fridge. It took over a week before a 1-star rated (Google) repair person came out. He said they don't work on Samsung, and they are repeatedly assigned Samsung cases even though they've told AHS they don't work on Samsung. Back to square 1. Tried calling AHS several times, each time it says "wait time is greater than 30 minutes." Today it said "wait time is greater than 10 minutes"... still holding.

There has to be a better way. I have had American Home Shield for quite a few years and they have always done a great job until now. Some of my appliances were purchased when I had the home built 15 years ago. Yes, 15 years ago! I have put a great deal of effort into taking care of what I have. This time my dryer began to sound like a dying moose. I figured since the front of the microwave was cracked and coming apart I'd add that to the claim, the dishwasher wasn't cleaning dishes, and the washing machine had developed a leak and the plastic handle had cracked and fallen off. I used a piece of rope to make a new handle. The only big thing was the dryer.

American Home Shield, up until a couple of years ago, was a decent outfit. We have had their service for about 10 years and they used to be pretty efficient, responsive and accurate. The last few times we have had to file a service request it has been a part-time job to get the job scheduled, done, and billed correctly. This last episode is the last straw.

I made an appointment online and then called the contractor. Their voice mail said they were still open for 25 minutes (closed at 5, called at 3:35) No callback, after leaving a message saying my hot water heater was out and needed to have them out early. No callback. Until Tuesday. I had to call someone else to fix it without the AHS insurance. THEN THEY BILLED ME... AFTER I SPOKE WITH THE COMPANY &TOLD THEM I DID NOT NEED THEIR SERVICES AS THEY NEVER CALLED BACK!

Trying to reach someone at AHS once you’ve signed up and paid is impossible! We are having a plumbing issue and need to TALK to someone at AHS. We have called 5 times, waiting on average 30+ minutes each time only to be disconnected while waiting. There is no other way to contact them so you are forced to call back and get at the end of the line, again! They sent someone to fix a plumbing issue and the plumber broke our hot water dispenser (later stated he didn’t even notice we had one, although it is the biggest unit under the sink he was working on). The unit failed the day he was there and luckily we were home to prevent major flooding. Now AHS saying they are sending different plumbing company in, new service call, but can’t reach anyone at AHS to find out what is going on. Will definitely be canceling both of our AHS contracts and notifying BBB and our state Attorney General’s office.

I had a problem with the AC that started on a weekend. I called AHS to submit the claim and they're pretty good. I was on hold but not too long. They were trying to find somebody to come during the weekend but nobody was open until Monday so, they fixed it Monday. The technician went to work right away and he knew what he was doing. He hooked up a brand new motor and got the problem fixed. I also had a water leak one time and the contractor came out that same night about midnight and fixed it. Every time I've called, AHS tried to help me as soon as possible. They're very dependable, affordable and it's a safety net for me. I've been with them for three years and they've made our home comfortable to live in.

As I sit here on hold for more than 30 minutes now listening to this boring music... Thinking of what the recording tonight when I first dialed the number... Your wait could be GREATER THAN 10 MINUTES is so misleading. One of the problems I have with AHS... MISLEADING. This is my problem and how I got here on hold, waiting for a Customer Service Rep. A week ago my dryer stop heating, I called AHS for service and was immediately assign a technician. Within 24 hours the Tech called to schedule an appointment. The time that he suggested was not good for me. I informed the tech of my hours of work (4 hours a day), telling him that I am available every morning up to 11:30 am which is the time I leave for work... This was a Thursday that we first spoke. So I offered another suggestion, telling the tech that I get off at 4 pm and I can be home by 4:15 pm.

We bought the house and the owners didn’t leave us all the keys so we re-keyed the locks. It was a service I didn’t know American Home Shield provided and it was very nice to have it. I filed a claim online. Their website was really easy and everything worked out as expected. We're happy with the service so far.

I had two claims with American Home Shield. One was for my bathroom faucet, which they said wasn’t a wear and tear but I didn’t agree with them. It was never fixed, they’re still the same. The other one, which was the most recent was for my microwave that was shorted out. I thought they were going to blame me for that but they fixed it. I’ve had one contractor in the past who refused to answer or acknowledge me. But the two contractors that came the last time were very nice. They were very helpful, answered my questions and respected my home. I commend them for that. Since then, the microwave has been great. On the other hand, their automated system is difficult. If you don’t know how to push all those buttons, you can get confused. I wish they'd make it more people friendly, dumbing it up a bit because it can get frustrating. I’m sure more people will use them instead of trying to call them.

I've had American Home Shield since May, and it's easy to deal with them and to schedule the appointment. I submitted the claim online and somebody responded very quickly. However, I did not like that their contact did not have weekend appointments. They also had to come out twice. The first time they came out, they said they fixed the ice maker on my refrigerator and it worked for a couple of weeks but then it stopped working again. On the second time they came out, they replaced the whole ice maker. But other than that, they were very professional and courteous.

Having American Home Shield is efficient and cost-effective. My claim started with plumbing but I changed all the way to garbage disposal. I just noticed a drip under the sink two months ago. I submitted my claim online and it's very simple. I entered my phone number, typed in my home address and I did the request online. They called me the day before and the service was made within a day of having submitted the request. It's very fast. The plumber texted me that he was on his way. I don't remember the name of the plumbing company but they were excellent and I will not hesitate to call them again even if it wasn't covered under warranty. My garbage disposal has excellent after the repair.

A couple of weeks ago, my AC wasn't blowing cold air so I called American Home Shield and let them know about it. We’ve had different issues with different appliances so I know the drill and they’re always courteous, friendly, professional and our questions are always answered. They sent the order to one of their vendors and provided us with their contact information. We took it from there and it’s resolved and done. The contractors were good. We're definitely satisfied with AHS.

My daughter had American Home Shield and she was saying that they are good people and I should get them, so I did. We had a problem that started two months ago and I had somebody out to look at it. He told me that the water was leaking in the wall in the bathroom and that he had to take the tile or loosen all these stuff. It broke my heart because I just had my bathroom remodeled a few years ago. He said that if he couldn't get in more tile to match the existing tile, he doesn't have to break it.

Submitting a claim online with AHS is very easy and their site is very user-friendly. I appreciate the simplicity of filing a claim. Plus, the option of them just charging the deductible to the card that's already on file is very helpful. Their rep was very timely and professional. The electrician they sent got our problem fixed and the quality of work was very good. It's a really great service and I'm satisfied.

I got AHS as a home warranty on a rental property and they have been good ever since. I’ve had them for around eight years. I’ve done both online and over the phone when filing claims and the reps were fine. I hear from them within a day when filing online. The contractors have also been fine and I had no problems. It's been what I expected and I'd continue to use them. I have even recommended them to a friend.

We have a plumbing problem that has been going on for months, so we called American Home Shield. The plumber they sent was great and was very good to deal with. His initial solution to the problem didn't work, so he had to come out a second time. However, getting somebody from AHS on the phone takes too long. Also, in the couple of times that I've tried to use them over the years at different places, they don't cover what needs to be fixed, so it's not worth the money.

American Home Shield calls me within a day after I file a claim online and it's really good. It was easy to file a claim for the pool pump, but there was a problem and AHS called the contractor back. The guy came back and it’s good that he fixed it. In the past, contractors come in, work and leave, but they do it professionally. and that's good. I'd recommend AHS to a friend.

I made a phone call to American Home Shield to claim for a replacement of a water heater. They were responsive and they sent very good contractors. I didn’t know I needed to have an inspection and that I had to have a building permit to have the water heater put in. It’s the first time I’ve experienced that but it was fine and I had it done. AHS sent me the information and I called them. Someone came to inspect it and they approved it. It didn't cost me. So, the water heater was installed perfectly because it passed inspection.

I had a garbage disposal go bad. I called American Home Shield and they sent somebody up. The contractor knew what he was doing and what to bring, and did it real quick. The garbage disposal couldn't be fixed so it was replaced. I’m completely satisfied with the service that I had on the first thing that I ever called AHS on. It was as I expected. They will either fix something or replace it.

I had an air conditioner issue and submitted the claim online to AHS. The contractor came out, told me what he thought the problem was and fixed it. However, only part of the problem was fixed and the air conditioner broke again. He came back at 9:30 pm to make further repairs without additional charge and fixed the rest of the issue. It’s working excellently since then. AHS is very professional and efficient. They are well worth the money and make timely repairs. When I spoke to their reps they were very polite and got people out to fix the problem. I had a very good experience with them.

American Home Shield has been excellent. When one of the breakers was getting hot and wasn't working, they changed it. They were really good, prompt, fast and professional. They also explained the problem to us.

Filing an online claim with AHS is the quicker way and that's what I did when our air conditioner went out. I got an email and a very professional contractor was sent out. My husband said that he knew exactly what he was doing and my husband was really impressed with him. By the way he conducted himself, my husband couldn't tell he was so young. The air conditioner has been working good and we are really satisfied with our experience with AHS.

I've had American Home Shield since we bought a house in August, so about two months. The first time we ran our dishwasher we saw water on the floor, which was leaking from the dishwasher, so we shut it off and put in a claim for repair. Putting in the claim was really easy. It's downhill from here. AHS sent our service request out to a contractor, but gave them the wrong phone number, so we didn't hear anything for days, until we reached out to the contractor directly.

The technician just came to put more Freon without checking the leak and charged me $180. After I complained, he took the coil and left. After 10 days, he brought back the same coil saying he fixed it. I have checked with other A/C professions; they said that I need to replace the coil instead of repairing it, so I asked why, they told me AHS only allows repairing but not the replacement. If I want to replace, it will come out my own pocket. In fact, they told me that AHS never replaces the AC unit for the customers.

We had a Samsung Washing machine, just over a year old, cratered, tub bent all 4 sides of the machine and won't run. Took 5 days for the contractor from Sears to show up, he stated it was unrepairable, discussion with AHS they wanted another (second) opinion, first call was 9/22, second finally was 10/5 2 weeks later. Now it has been a month, I have been on hold with this company 3 different times, disconnected 4 times and not resolved as yet. The excuse now is the second contractor hasn't submitted the information, I called and they were resubmitting today. The customer service is BS, they are not reliable or trustworthy...

I have had AHS for 15 years with few claims and no problems. Then 5 weeks ago my dishwasher went out. The repair tech that came out said it was too old to fix and he recommended replacement. Then the circus began. AHS told me I had to schedule with an electrician and then a plumber, instead of 1 installer. Okay, can't see how that would be cost effective but who am I to tell them their business? A company dropped off the new unit but said they do not install.

In a panic that the heat pump had a problem because a burning smell was coming through the vents, I placed an online service request to American Home Shield. As a first time home owner, I didn't realize that the 'smell' was normal when switching from ac to heat. After several days of phone tag with the contractor I told them the service request can be cancelled. Well to my surprise I was charged the $75 service fee anyway even though no one came to the house to look at the heat pump.

I started having problems with my air conditioning unit around the end of August. My friend has American Home Shield and they came highly recommended. I was new to AHS and I wanted to have a feel for what it would be like instead of just doing the internet thing, which I would do if I needed to in the future. I wanted my first contact to be someone I can talk to so I filed a claim over the phone. I was on hold for at least 30 minutes, but the reps were pleasant, super nice and helped me as much as they could. They worked my claim fast and showed me the options. I ended up spending a fortune out of pocket, but I had to do what I had to. I had to buy a whole new unit inside and out and spent almost $3,000.

We had hot a water heater go out and a leak in the house that we sold because we'd winterized our house and when we turned on everything we found out that we had some problems with the gaskets failing. We had all of that repaired first. Several weeks later, after we had listed our house, we had a home inspector come through and he identified we had a water leak underneath the bathtub upstairs. Unfortunately, that leaked into the closet downstairs. And then, we had a gas leak with our water heater. It all took place with the same subcontractor they had with the plumbing so that was all taken care of at that same time. AHS came out and the contractor said that it's not worth repairing. We had it replaced and we were very happy with everything.

I had somebody come over and look at my heater and my air conditioner. Several things were found wrong with the heater and the person that was here talked to American Home Shield and explained what was going on. Then I talked to AHS and they proceeded to say they had to send their own people out. I told them my concern that I didn’t want the heater to break down in the middle of winter and that to get the parts to fix the minimum of the problem with the heater, it was going to be a week or longer. But AHS gave me a number that I called and somebody came over within a few days. Parts were ordered too. The contractor was good and fixed the heater. He said that it has a little more life on it. The heater sounded like a jet plane taking off in my basement before but now, it's much better. The contractor explained everything to me too and I appreciated that.

My air-conditioning unit quit cooling so I called American Home Shield. It was an automated call and they told me who was going to call and gave me their number. The first contractor sent was nice and on time but they have the “I'm not getting paid enough to do this so I don't really care" attitude. The people American Home Shield sent out the next time were great. They were better than the ones that used to come and were able to fix the air-conditioner. I've used American Home Shield for almost six years and I’m satisfied with them but the price goes up a little bit each year. It used to be around $40 but now it's almost at $50 a year.

We submitted a claim over the phone with AHS for the washing machine, then somebody came out the next day and we paid $75. He said he was going to be here between 7:00 and 11:00 that morning. He came at 9:00, then he was in and out. He said that there's a drum in the machine and the motor was all shut out so the machine needed to be replaced. Once that was authorized, it took two weeks to replace the machine which was the biggest problem we had. Other than that, everybody we talked to and dealt with was kind, nice and courteous. Also, the new washer is doing alright. The service at the start and at the end, all of that personal individual stuff were great. The overall experience was fantastic.

My washing machine had a bearing that burned out so I made a claim online to American Home Shield. I’ve been with them for three years and didn’t have any trouble with them at all. The only issue I had with them is their choice of subcontractors. They probably need to vet their contractors a little better. AHS sent a representative from Sears appliance repair who came out, diagnosed the problem and ordered the parts. We waited a couple of weeks for the parts to come in. Two repairmen showed up to do the actual work but they hadn’t ordered all the parts needed so they ordered the rest of the parts then they left. They came back 10 days later to install the parts.

I submitted a claim over the phone to AHS about my AC. It was a very easy experience and the rep I spoke with was very professional. The technician came out to look at my air conditioning system and he was really nice and professional as well. He went in and checked out the system. He came out and explained to me everything that he had done and what he found. I enjoyed the service and it was an excellent experience.

I bought the house at the end of July and it came with a warranty from American Home Shield. It was a one-year thing with the escrow. When my washing machine stopped working, I hopped on the website then filed a claim. I was impressed because the process was quick. American Home Shield had me pay $80 to have a technician from a third party come check the washing machine out. The technician was awesome. The website showed that we could schedule him for next week, but later that day, he called me and said, "Hey, I'm swinging through. Does right now work?” The washing machine had a major structural failure and the technician confirmed that it was totally ruined then gave me an estimate.

I have been with American Home Shield for a little over three years now. We had a problem with our AC fan not turning, so I submitted the claim and set up the appointment over the web. Their website was easy to navigate and the procedure was straightforward. The contractor gave me a call to confirm the appointment and the tech came out and fixed it. The contractor was very professional and we had very pleasant interactions. I'm happy with American Home Shield.

Our oven quit working completely for a month or so. I submitted a claim with AHS and their process took forever. You can't talk to anybody unless you sit on the phone 45 minutes. But, the rep that handled the business seemed very nice and she took care of us. She was real professional and did a great job. They said they're going to replace our oven and I was very pleased with that. But the contractor couldn't come to service us until he gets five or six people to come to Morgan City because we were not considered local. It's not the man's fault, though, but the company's.

The hot water recirculating pump went bad on my hot water heater a couple of days ago. American Home Shield assigned one company to do the work, but a different company showed up. They said they were a second-tier company. American Plumbing was the company that came over on the repair. They said that they didn't have the part in the truck and they'll go back and order it. But all of a sudden, a change took place. That company didn’t come back and AHS sent another one over, which was Serve Giant.

Submitting a claim to American Home Shield was fast and I've been satisfied so we keep buying the warranty. When I submit the claim over the phone, they don't answer right away which is typical nowadays. But doing it online, it was easy to navigate. My shower was leaking down into the basement and AHS sent a tech from Stilwell to fix that. He was fast and he also fixed the motor of my dishwasher of which he had to come back after the part came in. Now, both the shower and dishwasher are working well again. I've had Stilwell as a contractor before and they’re always really good and seem to be very professional. Also, AHS reps have been very nice and helpful. I've recommended AHS to other people.

I've had two calls with American Home Shield and both of them were good. We had a dishwasher that wasn’t draining right after I replaced my garbage disposal. I forgot to pull the cap out of it and didn’t think about it. My wife called American Home Shield and the guy came out, pulled out the plug and hooked it back up, and it worked fine.

Sometime in September, I would get shocked when I would try on the light. And then, if I would have my fan and a lamp on in my bedroom, and I would turn on the light to go to my closet, the fuse would blow. It's crazy. I’ve been calling American Home Shield but they suck. I've been paying on time monthly because it's automatically withdrawn since January 2014 yet they deny my first claim. Nobody comes to fix my electricity. I’m disabled and I want my money back. I thought that American Home Shield was a reputable company until I had a claim. I would never refer anyone to them and I want them to fix this problem. This is ridiculous. I want action.

The last thing that went down was my dishwasher. It was making a huge noise like it was going to take off like an airplane. I thought it’s better not to force it because I'll burn the motor so I waited for my husband. He tried but it wouldn’t work so we put in a claim. A gentleman came and he was very professional. There was a little piece of hard plastic that had gone down in and the machine ended up switching off for safety. We took the plastic out and it was good to go. The man was very quick and efficient. I was very surprised. I thought that was it for the machine. I’m very happy and impressed with American Home Shield.

I have been upset with AHS. I had problems with my washer and paid to have their technician come out. They came three times for the washer. The first time, the guy told me that there was nothing wrong with my washer and that I should take the tray out and empty it out each time. I asked why since I didn't have to do that when I bought the washer and it's not that old. He told me that it's not the machine, it's me. I went along with that, then called AHS again and spoke to somebody. They gave me a free repair, so I had them come out again. This went back and forth until I told them I wanted a second opinion. They gave me another guy who came out and told me that there's nothing wrong with my washer. They're making me think I'm crazy.

I've been with American Home Shield for about 12 years and recently submitted a claim online for my air conditioner’s blower. Though the reps were very pleasant and requesting for someone to come out was easy, it's hard to get in touch with them if I need to call someone back. I’d stay on the line waiting for one hour and then get cut off. Then I'll do half hour. It didn’t use to be that way but that’s what happened recently. I complained, I wrote them, and they responded. I got a call and they told me that if I have that problem again, to get in touch with technical department. They seem to have remediated something because after I complained, things changed. It's a little bit improved.

My water heater had a leak, AHS sent out a technician who said that the unit had to be replaced. AHS said it would cover only $1000, the plumber was going to charge me $1700. AHS said I could have another plumber do the service cheaper and that I could file for reimbursement, but that the reimbursement department would have to call me. They never did. I had to keep calling only to find out that I would only be reimbursed $443.63. I asked where are these reimbursement figures so that as an informed consumer, I could make a decision with all my options available. AHS agent stated that they are private. Why hide these reimbursement figures?! I found a plumber that did everything for $950.

Can never get customer service unless you're willing to wait on hold for an hour, then every repair I had done took forever to get done. Even common parts that they should have in stock takes 5 to seven business days. Don't waste your money. There are plenty other much better companies available.

I have been trying for 4 months to get my air conditioner fixed. First Vendor was sent out, he was very rude, could barely speak any English and said he would get back to me (which he never did). I contacted AHS and requested a second opinion because I did not trust the first vendor. They said if 2nd vendor took the job, I would owe nothing. But if he did not take the job I would owe $100.00. I was fine with that. Second vendor came out and told AHS he was not going to do the job. I contacted AHS and they tried to get a 3rd vendor to come out, but nothing. Again I contacted AHS and they sent out a 4th vendor who said it was not a really big deal and he didn't understand why I was having such a hard time with getting someone to fix my air conditioner. Again I hear from no one. I finally called vendor #4 today and was told that AHS told him that they gave the job to vendor #1.

I am writing the review in hopes that no one else experiences this. I am A 1 yr customer, used my credit card for payment agreement for one year. My dishwasher went out in August. I made many calls to AHS, only to be on hold for over an hour some days. At the beginning of call they ask for your phone # in case we get cut off, so they could call me back (that never happened). When the company call you for appointment "It's take it or leave it", You'll have to wait another week (no flexibility). It took 4 servicemen to visit my home, couldn't get anywhere with that so I had to get in contact with corporate office. Finally, then they told me they couldn't fix the dishwasher. Offered me a cheap replacement, I was not happy. They said I could upgrade for a 150.00 and 75 dollars for stainless steel.

As I write this review, I have been on hold for over 35 minutes with AHS. They have sent a technician to my home 3 times to repair my refrigerator. It still is not fixed. I am disgusted with the AHS service.

I had to call AHS to fix my gas stove since one of the burners wasn’t working right. I filed a claim, went online and told them what the problem was. They sent a contractor out in a couple of days and he fixed it in about 30 minutes. He was polite and very good. It was an excellent experience and we were very happy. I've been with AHS for 6 years and I’ll renew the warranty whenever the time comes.

I've recommended American Home Shield to several people and they have joined because of me. I live in a condo and American Home Shield usually have to come and flush the AC. AHS said that things clogged up because they're all tied to the same line. It’s the third time I’ve had to call them. American Home Shield worked on the AC then it leaked. I saw water spots on my wall so they had to come back out. It was nothing but flushing out the line but the technician said the pipe was broken so he had to put another PVC pipe on it.

American Home Shield replaced my bad garbage disposal with a newer unit. I called them up and talked to a representative. It was a quick conversation, it was all set up and I got the confirmation email. Dealing with both the guy who diagnosed the problem and the one who fixed it went well. They showed up on time, were professional and courteous. The garbage disposal is running great.

I've had American Home Shield for quite a while now and I've had an excellent experience with them. I submitted a claim online and the contractors were very professional. Everything's working fine now.

The washing machine was broken and anything over the phone with American Home Shield is a nightmare. The reps are nice but hold time take an hour and a half to two hours. I had a couple of issues with the installation of the washing machine and I waited on hold for about an hour and 10 minutes. And then, I was in the wrong department and I had to hold again for another hour and 20 minutes. There wasn’t any online solution to the the problem I had.

I filed a claim with American Home Shield for my dishwasher and the contractor was on time. He finished and suggested a way to clean the dishwasher that would help clean dishes while fixing it. And now it's working.

I'm a realtor and I sell American Home Shield warranty, and I use them for myself as well. I've been with them for three years and I've submitted a claim once every year. My recent claim was for my AC. AHS was fine once I talked to the reps, but my only complaint is that I was on hold for 55 minutes. The claim process was great if I filed online, but I needed to speak with a rep when I called that time. Unfortunately, I have to tell my clients that the wait times are long and usually take 30 minutes. Aside from that, however, the reps were excellent when I eventually got to them on the phone. The amount of time from filing the claim up to when a technician actually came out was fine. Also, the technicians that AHS sent out were professional, clean and on time, and I had very good interactions with them, particularly with my second and third claims.

I’ve been with American Home Shield for years, but lately, their service stinks. They also got this system now where you pay before the contractor even shows up. When I called in about my refrigerator's ice machine in August, the reps treated me nicely and it was easy to submit my claim. But the lady that was trying to help me get the service I needed told me that she was going to call this company and she would call me in 24 hours. But she didn’t so after about a week had passed, I ended up calling them again. That’s when they really got on it. Then the contractor took forever to come out. It was hot and I had to go and keep on buying ice.

AHS handled everything well. I got them on two homes and the refrigerator freezer in my Brentway house made a loud noise a few times. I called them and they told me they'll send a service man out. He looked at it and said it would cost extra. It was expensive just to put in the parts that needed to go in it. He called their office and made a report. I got a call from American Home Shield and they told me to not just go with owner buyout. It would pay the difference to buy a new one. They bought me a three-year warranty and put it in. It's running and everything's good. I have filed for the money, but haven't gotten my check yet. And sometimes it's a long wait before being able to talk to a rep. The most recent one, I went online to do most of it and that worked out better. It was faster and easier. I still had to talk to someone but it wasn’t as long as the call that left. So far, they've done everything they said they would do.

I recently filed a claim on the phone for a shower handle that came off and I was immediately answered by American Home Shield's rep and they got that fixed. I've had several claims before and they've all been good. I've been with AHS since '98 and I've had very good experiences with them. It was excellent, timely and cost-efficient. I'm glad to have AHS.

I've been with American Home Shield for a long time and they are fine. At the moment I have two accounts. I was a bit worried about my claim for an AC repair. The claim was submitted over the phone and the rep automatically sends an agent. It took a long waiting time wanting to talk to an agent. The first contractor they sent, Total Air Care, came to say that there was a leak in my air conditioner. They put Freon and they go but the AC stops working exactly two weeks after. Total Air Care came and did it four times and every time they say there’s a leak and they fix it temporarily. The AC stops working another two weeks later.

My American Home Shield warranty already paid for itself when I’ve only owned the house for two months. I submitted my most recent claim online at 5:00 in the morning, and the issue was solved under 24 hours. The contractor was a nice guy and he was out here the same day that I submitted the claim. I’ve met him a couple of times and he was ready to help me. Everything works fine since the repair. I’ve already recommended American Home Shield to people who are buying a house.

My dishwasher had a water leak in two and a half months. It is only about five years old and the first time it started leaking, a couple of months ago, a bracket came loose off a hose. There was a lot of water and it partially damaged my kitchen floors. A guy came out and fixed it. He did his job so I can’t complain but he wasn't overly friendly. Two months later it happened again.

It's a long hold time when I call so I submit my claims at American Home Shield online. But when I call, the reps were very nice. My last claim was for my furnace heater and they said it was not covered. There's been a lot of stuff that they haven't paid for which they should because it's on our policy. The time before that was for my AC, and it's been the third or fourth time that I've had to call them to have someone come out. One time, I did it over the hurricane season. There was no way to get a hold of them to say that the contractor hasn't called us. But the contractors were very polite. Whoever AHS is using for their AC called me back within the hour. Overall American Home Shield has been very handy. I am not 100% satisfied because of the furnace but I would definitely use them again.

I had a clothes dryer that quit working. I called AHS and they said they would have somebody follow up on it. Somebody did call and we had trouble getting together because of a doctor's appointment. When we're finally able to get together, the guy came in here, opened the dryer up and found what was wrong with it, fixed it, and he's on his way. I've had American Home Shield when I was back in St. Louis. I had three houses under them and I've had it since I've been out here in California and I'm super happy with them.

I've been using American Home Shield for years and I submit my claims over the phone because I want to give more detail. Their reps were very polite and very friendly. But sometimes, it takes longer than others to get things done but if they don't have the answer, they look for it. The only thing I absolutely hate is it takes forever to get through to them and when you're online, it can take almost an hour.

Call with emergency. Have to wait 30 minutes. Service representative never answer and no auto call back for customer. Service call is too expensive for customer service render. I'm considering changing company.

After submitting a request for service due to my heat pump and furnace not functioning on 10/27/2017, I called today to get an update as the website has not updated from pending assignment. After sitting on hold the first time for 2 hours, the customer services representative put me on hold only to come back on the line and tell me that their computer system has crashed and they will need to call me back in 10 minutes. No call back was received...

Service generally okay on items that need fixing from individual companies. Customer service reps polite, but AHS take your payment and still keeps billing you over and over. You call four times on one issue. They tell you they have submitted the paperwork to accounting and they rarely do. My fourth call today about the same issue since July and I found out no one except one customer service agent submitted the request form to accounting this entire time. Yet, they are polite and assure you they have and the issue will be resolved. In the meantime, I keep getting email after email demanding the service fee, which was paid three months ago. There can be no level of trust with a company like this.

AHS hasn’t repaired our oven. We reported it to them 28 days ago. We keep having to call them. We've spent many hours on hold. Their 2nd appliance repair guy came to check out our upper oven, and when he left now BOTH ovens don’t work. Now after 4 weeks, they say they’re sending the appliance company back to remove a control board and repair it. We’ve asked them to replace the oven. So much for 24 hour response - it's been 28 DAYS, THEY broke our lower oven, and now they're going to come take more parts off it.

I set a claim around the first week of September. Electric company came. Never sent a claim or estimate of cost, I was told I would get a call within 24 hrs. I never been called by the electric company or AHS, TWO MONTHS WITHOUT ELECTRICITY. I don't care what excuses or roadblocks you may have, all I know that you don't have to track me down for my AHS payments or the co pay, I pay as agreed. Please stand by your advertisement and make this transaction go away, I do not want to continue missing work for this horrible experience.

I was selling the home and on the day of the inspection, the pool pump went out. The water wasn't running and it looked a little dryer there so I had to call out and the folks replied right away. That was Tuesday and the gentleman came out on Thursday. The technician and the service were great but if I can complain about anything it would be the timing. I had explained to them that it was the pool pump that went out and although I understand that they also need to do an assessment, the gentleman didn't have the part for it. That was not necessarily their fault though and I'm sure that happens a lot. They've got a lot of customers to take care of and not everyone can be an emergency. Besides, he picked up the part, came out the next day and fixed it. It's working perfect now.

Requested account cancellation 3 times, and I still receiving a bill. They will not let it go without a fight. Last time I called to cancel the account, I was on hold longer than an hour bounced to another manager. Same story for the third time. Not worth the frustration!

For starters the wait time to speak to a human is ridiculous. As I type this I have been waiting over 2 hours just to speak to someone. I called because my washer and dryer gave out on me. Today the service person came and basically told me there was nothing he could because this washing machine wasn't made anymore. He couldn't get parts, etc. Well immediately when he left I contacted the manufacturer who still makes the parts. He basically lied. Now I'm stuck with no working washer and dryer yet American Home Shield got their money. To top it off he left water all over my floor and didn't say a word. This is ridiculous and the company should be fined for running business this way. I pay money automatically every month. I expect my appliances fixed!

I’ve been with American Home Shield for about a year and it’s been excellent with them. I submit claims over the phone and they would call me to respond. Then they would come to fix the problem. I had a good experience with the contractors they sent out, too. Everything they did was satisfying from the air conditioner, stove, cooler, to the water heating system. They charge a reasonable rate as well. I paid $75 dollars a month for each account.

My toilet was little coming loose. Two of them were running more than they should. So I looked around, started calling and then the faucet would only turn off in certain positions. This incident happened a couple of months ago. I submitted a claim to American Home Shield online and it was super easy. The contractor came and fixed everything. Though, one of the faucets still leaks a little bit if it’s not turned off in a certain position. Other than that, the toilet that was starting to come loose is nicely secure now.

I submit my claims with AHS over the phone and the most recent one I had was for my ceiling fan. The contractor was here when he said he was here. He checked the unit, showed me what the problem was and fixed it. They got a new one, installed it and then they went away. It was wonderful and I was happy. I've been with American Home Shield for 30 years now and recommend them to other people because I like them.

Our house will be 20 years old in December and we’ve been pleased so far with American Home Shield in the number of years that we’ve had them. I got a warranty from AHS because I wanted to be prepared if something broke and I didn't have the money to fix it. Submitting a claim with them was very easy. I just went to the ahs.com website and clicked on whatever needed attention. Then AHS called the contractor and made sure that I was contacted right away, and if I wasn’t and I called AHS and let them know, they got someone else. AHS also gave me the contractor's number and I could get a hold of the contractor if the problem was urgent, and the contractor came. I had to come up with a $75 co-pay for the service, but sometimes that covered whatever was done, so I didn’t gain anything then.

Being a realtor for 24 years and also a paralegal, I don’t usually recommend home warranties a lot because I’ve seen a lot of things like what people have to go fight for their warranties. But I will highly recommend American Home Shield because it was so easy and perfect. It’s exactly what it said it would be so I’m very pleased. From now on, I will be a champion of the cause.

I had another warranty and it was the same as my sister’s. She had a problem and we found out how bad they were so I switched to American Home Shield. I called them, got a hold of a representative, and talked to her for probably 45 minutes. She answered all my questions and was very positive about how they work. She had American Home Shield herself and that kinda sold me. She was very honest and forthright.

I have one pending claim. The service tech who came out didn't call it in, so I talked to him yesterday and I haven't heard back from him. AHS sent me roundabout to several different people. The first girl got frustrated when I asked to talk to somebody and she hung up on me. The other claim prior to this, which is a motor for an electric shutter, was declined because AHS said it was not part of the electrical that I had specified and paid for in my contract. They said it wasn't attached to the house. They do hose bibbs and AC units which are outside of the house. This is attached physically to my house and discussed before I even bought the contract. The rep told me she would pull up the phone conversation when I purchased the contract and would call me back, but it's been a month ago.

I had two claims with American Home Shield and both were on an air-conditioning repair. They send out the first company and it was terrible. It was over five weeks and they couldn’t fix my air-conditioning. I called American Home Shield on numerous occasions and couldn’t get them to change to a new vendor because they said the part had already been ordered.

I've been a customer of American Home Shield for seven or eight years now. If you can get to them when you have a claim, it's good. But the whole wait times of 20 to 40 minutes are horrendous that's why I never call them and I just submit online. I just filed a claim for an air conditioning problem and since the repair, the AC runs fine. AHS gave me peace of mind and I would recommend them.

My husband went to take the shower and the shower just filled up. We called American Home Shield, and when the plumber came out, they took the little cap off the shower and they used the snake. They got on top of the roof and they had to plug in the things that pushed the pressure up. They found out that the problem was a fishnet tank top and somebody that had stayed in here before we did had put it in the shower. I couldn’t believe it, and I took a picture of it with the guy holding it. The shower has been doing fine since the repair but it took us a while to file the claim because we had been calling and trying to find a plumber that covered it. We already paid our insurance through the mortgage and we didn’t want to have to pay from our pocket and then they would reimburse us. If I had to have a plumber here, I would prefer to have the guys sent by AHS because they did an A1 job and we were laughing and joking and having fun.

My washing machine started blasting air. It was beeping and wouldn't wash. It would stop in the middle of the cycle. I tried to call American Home Shield and waited for a person. And then, I tried with the manufacturer to see if it was covered under warranty, but it wasn’t. So, when I called American Home Shield back, I used the automated system and it was super easy.

We've had someone from AHS out here twice in regards to the dryer and he did very well. Submitting a claim has been very easy and I usually call it in. The reps have been professional and very helpful. The contractors have been very good, too. Everything has been working well and I have recommended American Home Shield to others.

I have a dryer whose belt got broken so we called American Home Shield. Submitting a claim was easy. I went online to put in my contract number but it never recognized my contract. So, I ended up having to call to put in my claim. Waiting on the phone depends on what time of the day you would call. I called first thing in the morning and waited maybe 10 minutes or so. Their representatives were fine. They took my information and texted me the company and the person that was assigned to me. The one they contracted was there about 15 minutes, replaced the belt and was on his way. It has also been economically advantageous for me except for this dryer issue. It's probably $10 for my husband to change that as opposed to paying them $75. But overall, American Home Shield always have reputable people who come and work on my appliances and I've always had pretty good experiences with them.

American Home Shield is an excellent company to have a warranty with and I appreciate their service. I have them for 14 years now. I recently submitted a claim for a condenser problem in the AC unit and their claims process was good. Online is the best way to file claims because if you call, you’ll wait for hours. The contractors who were sent out were helpful and were able to answer any questions I had. They replaced the condenser unit and the air conditioner works excellently since the repair. I also had an issue with the microwave a while back where I had to talk to their reps and the issue was resolved. But sometimes I had to speak to the supervisor because the person I was speaking to couldn’t actually help me. It's a little frustrating but once we get up to the supervisor, it's usually resolved. I would recommend American Home Shield.

My pool pump was leaking and the pool apparatus wasn’t working correctly so water wasn’t cycling. It was super easy to file a claim with AHS online but I also called them and they were fantastic. The contractor was excellent and not only did he fix what I called him for but he also identified another problem and repaired that as well. He took the time to explain how my pool works as well, which I didn’t fully understand but I really appreciated everything he did. I've only had AHS for two months though I’ve had them before. I felt that they were a good company to utilize ‘cause they’re very dependable. It's also a reassurance. I don’t have anything to worry about ‘cause I know that they would take care of it.

The contractors that came out to do the repair were great and since the repair, everything has been working. But I was disappointed with Oxford and the accommodation or lack thereof from them that would have been the whole purpose of the claim. I was communicating with them back and forth in trying to really work with them as much as I could to accommodate my schedule and their schedule and I felt like I should not be charged for something that has not been done. American Home Shield, being the carrier for Oxford Heating & Air, should be informed and I’ve already spoken to the company with regards to that. The person that I spoke with from American Home Shield did a great job with trying to help me solve the problem. I would definitely recommend this company to a friend.

This is my second issue dealing with AHS where I have had to almost file a lawsuit against them. Same AC unit again!!! On August 4th I called AHS to service my AC unit. Several days later they sent contractor: SUMMER BREEZE HEATING & AIR COND., INC. from Dacula, GA to my home. On the first day they came it was raining so they could not do anything. The second time they came out the contractor pretended that he knew what was wrong, said he was ordering a part and they would call me back to schedule an appointment to fix my unit. After a few days I had to call them back to find out why there was a delay on the part. They schedule my appointment for me. Finally the part comes in and a third appointment is set up.

Filed a claim with American Home Shield. Did not hear from a contractor so attempted to call AHS for verification of the claim. Was on hold for close to an hour that day. Got frustrated and hung up. Called back the next day with the same results. Called again today and have been on hold for 67 minutes. The claim is for a malfunctioning heating system. It has been cold in the house for the past 3 days. Funny how AHS doesn't have a problem taking my money every month and seems to do it right on time. Don't try to file a claim with them though and expect prompt service. If you are in the market for a home warranty company, you can do better than AHS. Oh by the way, I'm still on hold... 72 minutes and counting.

My washer machine has been out since August of 2017 so I called American Home Shield. They sent someone out Sept. 1st, 2017 and then came out again Sept.13, 2017 and Sept 15th 2017 and Sept 29th 2017 and Oct 10th 2017 and then decided to get a second opinion so on Oct 16th 2017 the second opinion guy came and again today, Oct 30th 3017 still no working washer machine and I the customer is still without a working washer machine Since August.

I have been with AHS for almost 5 years, always had good experiences until the last year or so. It seems as though the contractors that they dispatch find every reason to not come repair the item in need. Call wait times are ridiculous, that was never an issue in the first few years of being a customer. When you have a small child and your furnace isn't working, makes things a little challenging. They should make their loyal customers more of a priority. Hire more customer service agents to take calls and get the repairs done in a timely manner.

I am calling in reference to an account in which my husband and I had with AHS. We recently cancelled our contract: ** week of 9/18 since we moved to a new home. We paid our monthly fee on 9/5/17 and were informed that we should receive a portion of our funds back to us since we cancelled before the end of the month. I have tried to call several numbers on the contract agreement - 866-765-1691; 877-489-3659 and 855-569-9586 to follow up on this as we are now 10/30/17 and we have not received any information as to the amount we should receive back from AHS. Of course, ALL phone numbers would have you wait at least 30 minutes - 1 hour. One rep did come on the phone (unprofessional-like) and I told her what I was requesting and she told me to hold and then I got a recording that says, "We cannot process your request at this time." We just want our portion of what we paid for the month returned to us.

I placed two separate service calls for my icemaker and microwave. The initial task of getting the services scheduled was reasonable. However, the experience quickly degraded as it comes to service. It seems the onus is on the customer to keep harassing the service companies to follow up when parts are ordered. I had 2 separate teams come to my home to work on the icemaker, with the first one being ServiceMaster from Sears. Sears came out on 2 separate occasions and failed to get the icemaker to work. Finally, after escalating to the AHS team through my mobile phone – they dispatched A-Tech Appliance Services. I've called AHS on two additional occasions on the icemaker issue and got poor responses each time. Basically, was told the service provider would follow up with me each time.

So far we have had to call three times to try to get our AC/Heating unit fixed. They seem to send out people who have 0 understanding of customer service, and 5 minutes after they leave the system is off-line again. Now after sitting through the weekend freezing cause the system is not working, waiting for a call back we finally reach out to them and are told the repair is not covered? What's the point of being a customer only to be denied a simple repair to the system's motherboard. I see no value in this company and say beware.

After being a faithful fee-paying Member of AHS for many years, they have now demonstrated the unseemly inappropriate conduct which gives rise to so many complaints and may be contributory to the reduced BBB rating of AHS. What follows demonstrates reprehensible performance and customer service similar to that reflected in ** and other areas:

It's been a MONTH now and our free standing ice maker isn't fixed and they don't contact me to keep me updated! I've called in 3 times now and each time, it takes at least an HOUR to get through. There's no one to EMAIL or CHAT with as these aren't even options! What kind of customer service is this? My contractors HATE calling in as well because they have to WAIT as long as a customer! ALL other warranty companies I've had in the past have answered all emails or calls within 10 minutes. Now, I have no idea if my Ice maker is going to be fixed or replaced or what? I am currently on hold right this minute trying to find out what's going to happen to my ice maker as I've been without ice for a MONTH! Hire more people to answer calls, have a chat and email available to better serve your customers and contractors!

I submitted a claim for the garage door opener. It was my first experience with American Home Shield and it was very bad because I had to wait for hours to talk with the customer service. They did my request after waiting for hours. I did it by my phone after that and that has worked. But the contractor didn't fix the issue right away. I had to wait for a full day.

I've had good experiences with American Home Shield. I've been with them for a number of years now and I've also had them in a house in Shreveport. Once, I've had electrical problems with my carriage lights and I filed my claim over the phone. The AHS rep was very knowledgeable, good, professional, and walked me through a lot of things. But she didn't understand what carriage lights were so when the technician came out to assess the problem, he explained everything to me nicely and told me that he's sorry but they don't cover carriage lights on the outside. He was very professional and respectful. Then I had the follow up service and everything was good. I'm pleased with the service and I'd refer other people to American Home Shield.

I’ve been very impressed with American Home Shield. I had them years ago and dropped them and went with another company. Then I've gone back to American Home Shield and they’re very good now. They were very good for a while and started having some problems and now, they seem to be very good again. They’re coming out today to repair my Maytag Bravos washer. I've been getting all kinds of codes on it and they’re replacing the computer. Around the end of August, I had them come out for my air conditioner also. They had somebody out the next day or within a couple of days. They had to order the compressor and they were out the next week to fix it. They replaced the compressor no questions asked and it works great. They were very dependable, accurate and on time.

I submitted a claim with American Home Shield for a commode that was running at odd times, and the process was incredibly easy. When I called, the representative looked at my account number and filed the claim. The contractor that they sent out was also the one on at least one other call that I had. They have really stepped up their game. They were not my favorite vendor before but they were nice. American Home Shield responded promptly via text. And then, I got a call promptly from the vendor. They scheduled an appointment at a time that was convenient for me. I called in the claim on a Friday, and they came on Monday.

I recently had a claim with American Home Shield for my air conditioner. I did everything online and it was fine. The contractor who they sent was great. He was prompt, quick and very knowledgeable as far as telling me what I needed to do to make sure it didn't do it again.