American Home Shield Reviews

Our tumble dryer started making a funny and loud clunking noise. It didn't sound very good. So, I scheduled my appointment with the home warranty people online and that was easy. A technician came out and he was really great and he worked on the problem. It might have resurfaced now, but he was able to fix the issue and he was very helpful, polite and prompt. I’ve been really impressed with American Home Shield.

Our appliance claim with AHS didn’t go very well at all. The gentleman that first came out for the washing machine didn’t check it at all. He just listened to me tell him what it was doing and then he said, “Oh, yeah. I know what it is.” He ordered that part, came back in and it still didn’t work. So he said, "I know what it is now.” He said he talked to the Samsung people and they told him something else. He ordered that part and it still didn’t work. For the dryer, the tech that came in took it apart. He said that since it all was just the bearings, he fixed them a bit and it would be fine. However, it started doing its issue again the next day.

Submitting a claim to AHS online was easy. The tech from Pinnacle Appliance Repair whom they sent did a very good job diagnosing what my appliance problem was. Things went very smoothly with this claim.

American Home Shield's customer service is hit or miss. You can get somebody who’s really helpful and wants to help you, and you can also get somebody who’s a total jerk. As somebody who has 25 years in customer service, I get that everybody has rough days. But some days, I’m just like, “I’m gonna hang up on you and call back, because I know I’ll get somebody else ‘cause you’re just annoying me.” ‘I had that experience once and I had to escalate the call to a supervisor to get something done. Other than that, I’ve had to put a few claims in and they’ve been pretty cut-and-dry. The company does what they need to do, I pay the company and everything goes smoothly.

The refrigerator's ice machine was not producing any ice, so Appliance Solutions came out and replaced the unit that makes the ice or pushes the ice out. That was good and everything’s working now.

My refrigerator stopped cooling and Cal Valley Appliance Repair came out again for the third time today. At this point, it's still not cool. But the technician said that I should give it 24 hours just like the previous times. Hopefully, at some point in the next 20 hours, it would start cooling. Still, I've been without a refrigerator for about two months now, and the timeframe has been the only issue that I have.

I received a policy from American Home Shield when I purchased my home. I did not use it much that first year and decided to extend the contract. This year I have had to make multiple claims related to major appliances, including my washer and most recently my refrigerator. The experience with AHS itself has been a disaster in trying to get my refrigerator fixed. The contractors they have assigned are rude and dismissive and done poor work. After 2 months of my refrigerator operating at almost 60 degrees, the issues have still not been resolved.

If I could give less than a 1 star rating I would. Back in mid July/2019 I called AHS to come out and fix my Maytag washing machine. Unable to fix it that day, the service Tech advised me he needle to order parts. After a few weeks go by I had to call and find out when is the part being delivered so the Tech can come out and fix my washer. AHS advised me the part was still not in and I had to wait. After many promises not being kept and after many follow up calls from me, the Machine is still not fixed.

I bought a home in May and it came with AHS as a warranty. A couple months later, my freezer broke. First, they set me up with someone who didn't work on my freezer brand. Then it took 9 days to get the proper person out. Five weeks later, it's broken again and they're charging me another $75 service fee. (If the issue arises again after 30 days, you basically start over). When I asked to have this waived (clearly the issue is that it wasn't properly fixed the first time) the customer service rep just kept robotically reading from a script over and over. A terrible experience.

Horrible call center. Horrible customer service. Horrible experience. A minimum of 45 minutes per call interaction. Zero follow up. Still have unresolved issue from July 5. Stay away from AHS if you can.

My real estate agent picked American Home Shield, but I was gonna pick them anyway because my sister bought a house about two years ago and they’ve been very happy with them. If they needed something fixed or something repaired, it was not a big deal. The deductible isn’t ridiculous, and it’s affordable. I recently needed my locks changed and the tech from Lang's Lock was here on time. The first time he did the locks, they weren’t working right, so he made me get all-new keys. To make sure that I knew that the ones that were destroyed did work but not well, he destroyed them in front of me so that I knew nobody else had keys. That was pretty cool. I called and asked how much the service was because I didn’t know about the lock change, and it was much cheaper to pay than to go to the store and buy a bunch of locks and keys.

I like submitting my claims with American Home Shield on the phone. The customer service has been very good. But AHS needs to be more upfront in the overall information and put their exceptions to what activity is taking place on one of the first pages instead of at the back of the contract. When I had the water heater replaced because it was leaking, the cost was almost as much as what I was paying AHS in a year. They were paying for the water heater with all the add-ons, but I didn't read that in the contract.

A&B Plumbing came out to service my plumbing issue for a water heater that went bad, and the tech was phenomenal. He was very knowledgeable, he knew what he was doing and he was very punctual. They had to replace the whole water heater and they did it in one visit. I did the claim over the phone and the American Home Shield rep was very nice and helpful. Definitely great service.

Approximately 24 hours from when I called American Home Shield, Grade A Plumbing contacted me and they came out for service in less than a day. They were fantastic and had 100% communication. They found the problem immediately and I was most impressed with their work ethics. The leak ruined a lot of stuff and I gotta have the bathroom redone, but the plumbing has already been repaired.

My icemaker was overfreezing and leaking. I spoke with AHS' reps and they helped me out. However, I had to re-call twice because the icemaker still does the same thing. The contractors were professional and nice, but they kept saying they fixed it because it was giving ice. And then, the last time that they came out, they said I need a new icemaker. Also, the wrap around the refrigerator that seals it keeps messing up, which is not normal. I’ve already replaced it about four times. The service guy told me that my refrigerator model isn't being made anymore, so they just give me the closest part to it. But AHS did what they can do and it’s fixed. Now, if it breaks down again, they have to give me a new one. Apart from that, everything is fine and I would recommend them.

My AC didn't run so I called American Home Shield at their office and the representatives were very helpful. Triple Crown Heating & Air came out, looked at the AC, cleaned it, and it ran about two hours. Then they came back and did something else to it, and it ran about two hours, and they finally had it replaced. I was without air conditioner for almost a month. We had to get it approved to make sure that the company couldn't repair it. But I had an air conditioner on the second floor so I put fans and that kinda helped bring some of the air conditioning down there. The Triple Crown people were very easy to work with. They explained things and were very nice people.

I called American Home Shield for a heating system check before winter and had very easy interaction with their rep. I was to expect their contractor within 24 hours, and they met that. The contractors were very professional and customer-friendly. It was a very good experience and I would highly recommend American Home Shield.

American Home Shield was recommend by my Realtor and I've had it since July 30th. I recently filed a claim and The Flying Locksmiths came out. They were on time and their service was good.

We called American Home Shield for a claim and they were very quick and efficient to call me back and to get the work done. They were very professional. Their contractor was very knowledgeable about what he was doing and he did a really good job. They fixed my dryer door, the fan and the freezer, and everything has worked like a charm.

I've been with American Home Shield for several years now and I like their quick response. About six months ago, my air conditioner went out and American Home Shield had someone come out and fix it. There was a coil that had been broken and then it had leaked 11 pounds of Freon. AHS would only cover $10 and the freon would be $100 and something per pound, so that was around $1,000 out of pocket which I wasn't expecting. My insurance company was gonna try to help me cover the amount of the freon, but I couldn't get the paperwork from AHS. Nobody would give me the receipt, so I had to pay for it. They should cover more of the Freon. It is expensive and not a lot of people have $1,000 that they can just take out if something’s wrong with it. But this time, everything was great. The air conditioner was broken and it was really hot. Thermal Tech came out right away and got it fixed immediately. I was very impressed.

The plumber had mentioned that the toilet that was placed there before was a slow-flow toilet. So that’s where the problems continue to happen. He just unplugged it, told me that and then left. He temporarily fixed it but not permanently. So it plugged up again. That’s why I submitted another ticket. It looks like the same vendor was supposed to come out. The toilet is flowing again but if anyone goes number two, we have a problem. I’m looking forward to the point where the issue doesn’t happen again.

I had one claim with American Home Shield that was denied. I had already paid it and then they came out, and they turned it down. I needed some ductwork and they weren’t willing to pay for it. But the claim regarding an appliance issue, it went very well. The contractor was very friendly and nice. He went straight to work, did what he needed to do, and thanked me after he was done and left. The online process of filing this claim was simple and easy too.

Our electric bill doubled and then doubled again. We didn’t know at the time there was a problem with the AC, but we checked everything else. APS, our electric company, was coaching us through some things to check. After we checked the water heater and turned it off, we didn’t see a significant change. I was sitting at my kitchen table and happened to notice warm air was coming out of my vent. So, we went up and turned the unit completely off and there was still air blowing out. We knew then that the fan was staying on. We thought that was the major problem, which was when Efficient Air came out. The circuit board had fried and the fan switch was stuck on. Then, the heater strips were malfunctioning and causing our electric bills to go through the roof. So, the technician came out and disabled those heater strips and immediately, our electric bill dropped back down to where it was supposed to be.

Sigmond Plumbing did okay when they came for the clean-out operation in the bathroom, toilet fixing. The toilet is operating normally in two weeks now.

I submitted a claim online to AHS. The online process was good. Overall, it was relatively simple. Rush’s Repair was out in a matter of hours. They were really good ‘cause we hadn't really screened it correctly and it was a potential electrical fire hazard. So, they were able to get it up screened so they could get out there within a couple of hours. And it was like at night, so that was really smooth. There haven’t been any issues since.

The air conditioning unit has stopped working. I called and notified American Home Shield about it and they gave me the name of the company who will be contacting me. I called them and made an appointment. And then, they came out on the date that they said that they would, when someone would be here. We had a great interaction with the contractor and the AC has been wonderful since, which made everything comfortable for me. From beginning to end, everything went smoothly.

American Home Shield's website is pretty straightforward on clicking what service you need and what the problem may be. I’m not sure how that translates to the contractor though because I had problems when the contractor called me and asked me what was going on. I had two different claims with my AC unit and both contractors called me on the same day, so I thought they were calling me for the same issue. I explained to the contractor the same issue, but when they got there, I realized that what we talked about that morning was not the case. So, it’s easy to input the problem into the website but I don't think that translated to the contractor very well. The claim for which I had the company look at the unit itself, they were able to get the job done. The technician was really fast and and very polite. He was able to pinpoint what was going on and resolved it really quickly. He was there for about 10 minutes.

I’ve only had to use American Home Shield once and I was pleased. It was for a garbage disposal. I called this in and the process was okay. Air Pro Master came out and gave me a new garbage disposal. It was an easy fix.

When our two air conditioners weren't working, the first contractor that American Home Shield sent out was terrible but the other one was good. Since then, everything has been working good.

I had a plumbing issue and submitted a claim online to AHS. I found their process pretty convenient and their reps have been helpful and courteous. They sent C Mayes Plumbing & Heating afterward. The claim went well even though the problem couldn’t be solved. The technician who came was professional.

We called in a claim to American Home Shield one evening to see what would happen. They have an automated system and hooked me up that night. We had an appointment with a contractor they recommend the next morning. Regan and Mullet Electrical came and their tech got everything done in a short time. This claim worked out well.

AHS has been excellent but sometimes I’m not pleased with certain things. I know they try to repair things, but if something is so old and they’re gonna repair it, why? They should replace it. They want to keep repairing things. I don’t like that. Also, to submit my claims, I call them. They need more people that speak English. They're difficult for me to understand and then it's difficult for them to understand me. I can’t stand that. I hang up because I'm tired of repeating things three times. I have no disrespect and prejudice to anything towards a different nationality. But when you are doing communication, you need a little bit more time to learn the speech. Other than that, when I call, AHS takes care of stuff.

My ice maker wasn't working for about a month. I went online and submitted a claim with AHS. Then they sent out a service guy from 2 Bald Guys LLC and I had an awesome experience with him. But he had to do a follow-up and had to order a part. He came back in three days and was able to diagnose it that day. Then he had to order a new ice maker.

The motor of my AC went out and it wasn’t throwing any cold air out. The contractor from A-US Air Conditioning of Texas was sent and he was on time and quick. The repair was easy and completed in that visit, so it was great.

Previously I submitted a claim to American Home Shield for my air conditioning. I replaced the unit myself and AHS and the vendor did not follow up with me getting reimbursed for that. I was never reimbursed by American Home Shield, or the vendor, Cecil and Sons. More recently, there was a time when I had a high water bill and I was trying to see if there were leaks. I submitted a plumbing claim online to American Home Shield and went through an easy process. The contractor they sent was professional and prompt. He performed a dye test on my toilet and checked the meter. There were no visible leaks, so there wasn’t much for him to do.

We ended up having to pay out-of-pocket for some of the repair with our AC claim, but the contractor was timely, efficient, and he fixed the problem. But I wasn’t satisfied with the contracted repair company for the washer. According to the people I spoke to, I didn’t have a choice, and that the $100 fee had already been paid to this particular company, so they had to follow through with the rest of the repair. But I still haven’t had my washer repaired yet, and it's been three weeks. And every time I phone American Home Shield, I get put to a call center in the Philippines. We're able to communicate, but I get the same scripted answers to all of my concerns. And I'm really not talking to anybody that can help me. They're just people that are reading off a script and saying what they’ve been told to say. I may renew with American Home Shield, but I'm gonna look at options. I just had a bad experience and the resolution wasn’t very satisfactory.

Allcity Appliance and HVAC did a great job and they were extremely professional. They took care of business, got to the root of the issue, and we had no issues. As always, AHS contracts out people that come in and do a very good job, and we appreciate it. So, I’m a big fan of AHS and I try to promote them as much as I possibly can to those that don’t understand the value of a home warranty. I’m in the service industry and I know how hard it is when you’re dealing with third parties, how you can’t always be there and hope that they do the right things. But I’ve never had an issue with the 8 to 10 years that I’ve been a member. So, I’ve gotten the right luck of this draw.

My air went out, something electrical, the compressor wouldn't turn on. I called it in to talk to someone at AHS, but that wasn't an easy thing to do. They'd send some information. Once the contractor got it, the very next day they called and said that they should get here the day after that. The contractor was very professional, nice and cordial. It only took him 10 minutes to fix it. The first service has been good so far. We'll see.

We were having a leak in the shower so I went online to submit a claim to American Home Shield. And then I spoke with the contractor, Robert Phillips Plumbing, on the phone. My interaction with their rep was great. I scheduled it on a weekend, in the evening, and they called the immediate Monday and came out that day. They were so good. Since we've had AHS, we've had three different technicians come out for three different events and all of them were perfect. They couldn't have been more professional, very kind and very informative. A lot of times when you deal with young people and you're an older person, they talk down to you, and these don't. They were so respectful, answered all of my questions and made sure that I felt completely comfortable with everything. AHS's service is great. I will never let it drop and I will continue it as long as I can.

My experience with Integrity Air Conditioning Services was excellent. We have zoned cooling and heating, and one zone was not working. There was no way we knew how to do that, and it turned out that one of the thermostats was bad. We’ve got four thermostats in the house, and one of them was bad. And in addition, the pipes needed deep cleaning out. The tech did a thorough job of preventative maintenance on it.

I had a plumbing claim with American Home Shield and it went great. My whirlpool tub was not working and so they had to replace the motor in it. The technician had to order a part and then he came back the same week 'cause the part came in the very next day. So, the whirlpool tub has been working since and everything was wonderful.

I filed my claim online and the contractor came out initially to fix the wall and then screwed some stuff in the electrical panel. But a couple of days later, it almost caught fire. So I made another phone call, and then the contractor called me back and said that they had to get approval back from American Home Shield. That delayed it a day, and it would have been nice if we had it the next day. Other than that, the contractor came out again and replaced the electrical panel so everything seems to be going okay to this point.

I've had coverage with American Home Shield for three years now and so far, our experiences with them have always not been positive. There were lots of loopholes. They’d say, “Oh, we can fix this, but this is not broken. We can’t fix it. It has to be broken.” So, they’d come out and I’d pay $75 for someone to just say they could’t fix the problem even though it was not functioning properly. So, I won’t have AHS much longer. The technician for my AC claim was an exception though. When my AC was leaking, he came out Friday to inspect and he came back Monday to repair everything. He was really good, but most of my other experiences have not been positive.

There was a minor leak in one of the connections underneath the faucet. The first time the plumber from Grade A Plumbing came out, he just replaced the line, then 30 minutes later, the leak was still there, so I had to call him back. In the website, there's an option to say that the issue wasn't fixed. So the technician finally came around and he fixed it. He replaced where two lines connect. Everything is fine now. I was satisfied with American Home Shield. I will recommend it. I actually recommended it already. I'm a new homeowner. I always rented, so I was always in the habit of just calling the landlord. Now, I'm my own landlord, so having AHS is kind of a peace of mind.

Our disposal seemed to be malfunctioning, so I submitted a claim online through my account with AHS. Their website was very easy to use then they sent out Complete Comfort Heating & AC LLC. We paid the 125 for them to come out then the guy fixed it without needing to replace it. I was very satisfied with my experience.

American Home Shield offered a tune-up for the upcoming heating season, and so I scheduled that and Starlight HVAC was assigned to it. They were good. There was some Freon that needed to be reloaded. AHS covered $5 a pound, and so I paid 15 bucks, which was the balance. I also have one outstanding item with AHS. It’s a different item. And they haven’t followed up with me yet. So, I need to call them, but I just haven’t had the chance.

Central Valley Plumbing came out recently and they fixed a faucet in the master bath, and then a faucet in the shower. But we're still having the same issue and it's actually worse. We put in another claim to have them come out, but we haven't heard from them at all. The tech was okay, but with some of the parts that he put in, it didn't resolve the issue. American Home Shield could have better communication on the customer service end, because you never get to talk to somebody that is based here in the US. It's overseas and they don't know what's going on. They could also have a better response rate from the contractors.

The contractor provided a good service for my appliance that was making some noise. I needed a new belt on the dryer, and the technician ordered it and he came back and put it in. It is operating well now. I would recommend American Home Shield. Their website was user-friendly as well.

When I initially called my plumbing claim to AHS, I couldn't understand the person I was talking to that much. Still, everything went well. That time, I had a leaky pipe around my toilet. K&S Plumbing Services came out to do service. Their techs were professional and did what I asked.

I’ve been with American Home Shield for about a year and when I submit claims, I call them on the phone. It’s a lot handier to do instead of going online. I’m 100% satisfied and I'm very pleased with them more than I ever have been with Choice Home Warranty, which was why I switched and went with them. They've got a lot of good nice people to help me with the appliances, so everything's good. I’m 100% happy about my service with Midwest. Everything in my house is 10 years old and I wouldn’t get new appliances if it weren’t for Midwest and the other contractors that AHS hired for the sink and the toilet. The lady with the guy who helped me on my toilet is thinking about switching over to AHS. Also, I've met a lot of nice people through their company and I'm very happy about that.

Before I had AHS, I had another warranty-type company for a couple years, and they were horrible. We had a couple of repairs with American Home Shield with different contractors on different areas that needed it, and they were both excellent. The washing machine was leaking water at the bottom and the hinge on the lid was broken. If you open it, it could fall on your head and it was heavy. I did the claim online through American Home Shield’s website and it was quick, easy and intuitive. I have the plan with AHS where you can choose 10 systems, depending on your home and what you have. If someone was gonna sign up for AHS and they just got a new washer and dryer, then they wouldn’t want it to be part of their package. They might choose something else like garage doors. So, it’s really nice to have the flexibility to be able to do that and I would advice anyone that’s looking for a home warranty to not hesitate with AHS.

When we filed a claim for my dishwasher, we called American Home Shield to ask questions. We’ve never used it before and they were very helpful and walked us through exactly what was gonna happen. The contractor who came was very good and I didn’t have to wait all day. He was prompt and arrived at the beginning of the window I was given. There were some glass fragments in the pump that wasn’t turning. He cleaned it out and then I put fans on it instead of closing it up since it had to dry out because of the sensor. Then the next morning I put it back together and it ran. I was happy. It was a great experience.

The electricity had gone out and my husband called American Home Shield. The tech came out and he had to replace one of the outlets in the bathroom. But we still have a problem. We have a well system, and that was part of the problem as well because when the pump went out, it caused the electricity to go out as well. American Home Shield was trying to tell us that the well pump is not covered. This was because of the nomenclature that my husband used. He said water pump and they did not want to cover that because they said they don't cover water pumps, as if we were talking about a car and not a well. So, I had to get it done by somebody else. That was another $1,000, so I didn't appreciate that.

When my refrigerator was freezing everything, I called American Home Shield. When I spoke to the representative, they were super nice and very attentive. The contractor from GE took a few minutes to fix it. All he had to do was hook his computer up to the top of my refrigerator and do something on his laptop. I also have had a lot of problems with the refrigerator a few years back and United worked on it. I wasn't crazy over them because it took them a long time to order parts. Other than that, I’ve had AHS for years on every property and have always had good results.

I saw an American Home Shield commercial and I looked at a few other home warranty providers. AHS responded quickly and I went with them. I've had them for 3 months already and it's easy to use them. My first claim was for my refrigerator as its freezer side wasn't freezing. I called AHS and the claim submission was an automated process. I talked to the contractor when he called me and he said, "Okay. I got an idea." He came out to do service, had the part with him, and fixed the problem. He was nice and friendly, and also explained to me what was going on. The refrigerator has been good since the repair and, overall, it has been a good experience for a first claim.

We had two roller pieces on the dryer that had broken and cracked. When you would run the dryer, you would have bad vibration within the dryer as it spun. So, it was almost like a thumping noise in the dryer. I went online and it was easy coming over through AHS' website and to get the claim submitted. Dan Allen Repair was the contractor and they were very communicative and called every time they would come out. So the contractor was like, "I'll be there between this window," and he was always a little bit early. He did a very good job. That was my first claim with American Home Shield in the almost a year and a half that I've been with the and it was very easy to get it through. I would use them again.

I've been with American Home Shield for too long and I'm currently My air conditioner's line was frozen. I submitted a claim for it to American Home Shield but when I called, their call center is not in the United States and I don't like that. I pay in America and like to speak to someone in America when I have questions or when I just wanna talk to a person. Sometimes I'm out of pocket and I'm not able to get on the computer to start the process of opening up the service ticket. I called and had to talk to someone in Pakistan or India or wherever, the Philippines. It rubs me the wrong way. My experiences with American Home Shield over the years have been wonderful until I have to call in and I couldn't get someone in America.

I first signed up with American Home Shield when I was living in another part of Georgia, and then when I purchased another house, I just kept it going. I like the way that it works. Summer Breeze recently came out and the tech was excellent and very professional. I had to call in that claim though because for some reason, the website was giving me a problem. Nonetheless, since I’ve moved, I’ve been targeted by other companies but I told them I’m staying with American Home Shield.

I called American Home Shield and talked to a representative to file a claim on my AC unit. The condenser went out. The rep was professional and courteous. The contractor who works for Brown Air Conditioning & Heating came out. He was a young guy but he knew what he was doing and what he was talking about. He gave me some pointers. As soon as I took him to the unit, he already knew the problem as soon as we got to it. He was really professional.

The double door of my Samsung refrigerator was not working properly and it was sometimes not closing completely. I did American Home Shield's process online and they sent out a tech from Axis Appliance Repair, Inc. He was a very nice individual and everything went very well. Initially, their rep said they could send someone, but because I’m working, they gave me a four-hour time frame. So, I asked if it would be possible if I take pictures because there was really not much to physically do and he would do the same thing when he came out. So, I took pictures and I sent them all that. Then she emailed me over the weekend, so it seemed like they were on top of it. It could have been quicker but they had to order the part and that took over the week. Other than that, the work was really professional and very fast. Finally, the refrigerator's door is closing correctly.

I was very unhappy with AHS. They sent out A-US Air Conditioning for my AC and the first person came on a Wednesday. He put two pounds of Freon in my AC and checked everything. He thought I had a big leak, but never found it. My air conditioner worked for a short while, but I don't think he got the Freon tightened down really well and all of it leaked out again. On Friday at about 5:00, I came back with my dog from the vet and I thought it was hot, but I couldn't call the contractors that came out first. When I called AHS, they said it was not an emergency and I would have to wait until Monday. I'm almost 80 years old and I have a dog that was very sick. We had to sit here in a house that was 90 degrees all weekend long. A-US Air Conditioning came back and the second person they sent out was great. He called back, checked all my lines and did everything.

With my most recent claim regarding my electric issue, the tech came all the way from Tampa. He was a nice guy. He just pushed three buttons there for three seconds and my garage was down. I had to pay the copay but I was thankful that my garage door went down. On another claim, I've been with a horrible shower. It's leaking. They ordered the part for me on Amazon, but it came broken. So, when the guy installed the shower unit of the two showerheads, he said, "We gotta order a new one, but we have to go through its warranty." It's from China and there's no warranty on it. The next week, they said they were able to get a new shower, but it's the same brand. It's awful. I'll let this one go and just pay for my own shower that's better.

There was a problem with the system of our thermostat. It wasn’t putting out cool air. The technician from J&A South Park came out and looked at the system, and he was able to pinpoint the problem. Fortunately, it ended up being a small component within the system as opposed to have the whole compressor replaced. He had the knowledge to get the problem fixed without just scrubbing the whole thing and making it cost a lot more than it should. So, we were happy with it.

American Home Shield sent JJ’s Fire and Ice for our air conditioner and they were here right away. The technicians were very quick and knowledgeable, and it was found that there was a clogged line that was dripping out of the upper pipes. After they repaired, everything's been good. Moreover, when I submitted the claim for service online, the process was good and very easy. Overall, we would recommend American Home Shield.

In the 2 years that I have been a member with AHS, I have never known them to require 24 to 48 hours to assign a vendor for repairs. A vendor was always assigned immediately. This is most inconvenient because there is a delay in assigning a vendor and another 24-48 hours delay for the vendor to come out to do the repairs. There is also the problem of not understanding the person you speak with on their end and one cannot communicate easily with them. I am very unhappy and disappointed with AHS.

AHS caused havoc on my bank account. My contract with AHS started June 25. They have been charging my bank card 39.95 four times, and back in August, after I made the 159.96, they were supposed to only charge for three months in advanced. Then in September, and even October, they kept charging me then refunding it. I just had to block them to stop payment or future payment.

I have 10 properties with AHS warranties. Every contractor they send out does not seem to want to do any of the work. Frequently I am told that certain strange things are not covered in my warranty. I have been spending on hours the phone each week trying coordinating between them and their contractors. They clearly don't pay the contractors enough they employ because the level of customer service received from their contractors is a 1 out of 10. I rarely write reviews about anything however I am going to cancel all of my policies with them.

We've been with American Home Shield since 2002 and so far, they’ve been great. Our interactions with them have always been positive. Everybody we’ve worked with has been really good. One time, they offered a tune up for the heating. Their contractor came and he did his thing. We had an awesome interaction. He explained everything and we conversed a lot.

Our AC was blowing warm in one bedroom. I filed a claim on the phone and the rep I spoke with was excellent. The technician that came out was excellent too and everything was taken care of the same day.

On October 19, I made a call to American Home Shield as I usually do, asked someone to come and fix my dryer and the washer, and then, I paid the amount I was supposed to pay. Two gentlemen from the company that was assigned came out around two to three weeks. They took the dryer, and they got the washer, and they told me they fixed it. The guy put the clothes in the washer, it ran, and they told me, “It’s good.” They put in the dryer. It was running. He told me he could feel the heat, so everything was fine.

American Home Shield is affordable. It's also easy to submit claims with them online. When I had a leaking toilet valve that I couldn’t figure out where it was coming from, AHS sent Third Generation Plumbing and Mechanical and helped diagnose the problem. They were very friendly and explained the process.

I’ve been with American Home Shield for six months and I usually do the claims online. I had somebody come out earlier this spring, and they replaced the pump on my unit, which is geothermal. The contractor was slow and late. Then, I was still having problems, so I opened another ticket, where my condensing unit was freezing over, and the technician came out and put more refrigerant in. About a month later, I had the issue again. I called them back out and they determined that I had a leak in my coil, so they scheduled a call to replace my coil, and everything worked fine until I went to turn the heat on. I remembered that the first guy who came out disabled my heat to try to get stuff working so that I had some level of cooling in the early summer, and he never reset it. So, he’s coming back out today to fix that problem.

I had a clogged sink in the kitchen for which I called AHS. I had good interaction with their rep and so with the contractor that came out. He used some sort of equipment for the clogged sink and he cleaned it out.

We submitted a claim online to AHS for the freezer. One of the first guys came out, and they said the fan of the freezer wasn’t working but he couldn’t fix it. Then, he came back out, they fixed that. And then, the temperature in the freezer started where ice cream was getting soft, so they sent another guy back out. He was a Sears guy, and they couldn’t find the serial number on the door. They said they couldn't work on it if they didn’t have the serial number. So, to me, all they gotta do is call Samsung and say, “Hey, this is what it is, what’s the part number?” But they wouldn’t do that.

I called American Home Shield and explained to the rep what the problem was. The calcium was coming down from the plumbing pipe in the furnace. It was a leaking calcium and she went ahead and called the company to come and take a look at it and make sure that it was on the warranty so that they could go ahead and finish the job. The tech checked and then he had to go and check again with the company to make sure that it was okay, that it was gonna be covered, before he put in the claim. They did a good job. I was satisfied with my experience.

I've been completely thrilled with my experience so far with AHS. Our air conditioner started making a grinding sound at the air handler. So, we shut it down and submitted a claim to Home Shield. AHS sent out Service Mechanical and the repairman arrived on time. He was really nice. He went inside the air handler and found that it was just caked in dust. So, he removed the fan motor and took it outside. He blew it out, cleaned it up and reinstalled it. Now, everything works great.

In my claim regarding my AC where Hospitality Heating and Air Conditioning came out, everything seems to be fine with the online process of claim submission which took 10 minutes. Plus, the technician who came out was extremely knowledgeable and very nice. I turned the heater on today and everything seems to be going on perfectly fine, so far. I recommend American Home Shield.

I typically stay away from warranties because I know the AC unit. I know what I do to it, I know when I bought it, and I know when I maintain it. But because I bought the house and I didn’t know anything about the units in it, I decided to buy a warranty to have the repairs done by it. So, as an extra protection, I've been with AHS since I bought the house in 2017. Filing a claim with them has been very simple and very easy. I just sign on to my account online and I select the unit or the item that is not performing, then I write a brief description and I can submit. Shortly thereafter, I get an email or a text and/or a phone call from one of the vendors that they have asking me if I got this date and time open for them to come on site. We either agree and make the appointment or we change the appointment and make another one. It’s been very easy.

We called Home Shield the same day we noticed that the toilet started backing up in the tub. Their contractor was very prompt and professional. The guy had to go on to the plumbing on the roof, and then snake the pipes. They also explained everything very well.

My claim was for a salt water generator and it went pretty well with them ABNation, Inc. I'm really happy with the technician. I liked to know what he was repairing, what was causing it, and how to prevent it from happening again. And he explained how it worked and gave a lot of good information about it. He had to come out one extra time though. He knew the cell was bad. He could see it was leaking. Black stuff was coming out of it and that was the first time it was not working. The gauge also said "hot" and there were a couple of things that said it wasn't working. But he had to have a diagnostic done with the salt at the right level in the pool.

I have friends who have American Home Shield, and they have nothing but good things to say about them. When called AHS for an issue, the process was easy and smooth because they knew what questions to ask me to find out what they needed to know to be able to put the claim in. Then GE Appliances came out. The contractor knew what he was doing. He sounded he had seen this issue before and he was able to fix it in a matter of minutes.

We had Drain Go come out over the summer in June and they replaced our sewer line. They had to take out the dirt and lay the new sewer line, and then they told us that we needed to wait 3 to 4 weeks before we lay the sod down because it could settle, and it did settle a foot down. Drain Go was nonresponsive after that and we constantly called them to come back out and take a look. They said that they came back out and also said that that was normal. Obviously, that wasn’t normal, but we went ahead and put sod down, ended up having to pull sod up, and add more dirt. So, we were not happy with that process. Then, in a recent claim, they were sent out again and they replaced a missing drain area. While they did not do so much with the outside plumbing, they’ve done great with the inside plumbing. We contracted them separately to do the sewage work through American Home Shield and they were fine.

The dryer wouldn’t spin so I called AHS and Gator Appliance came out. The tech was very professional. He smiled all the way through. He said the dryer door has something that had to be replaced, that's why it wouldn't spin, and he took a piece off of the door and replaced it.

I just had my first experience with American Home Shield and they met my expectations. I went through their website for my claim and then they found a local locksmith to do a rekey for the house we just moved in to. It was fast, and the contractor was on time, courteous and efficient.

Our AC is not working. I submitted a claim to AHS and the reps were okay. The only thing I did not like this time is that it was over the weekend. We had to wait till Monday. They said if I wanted to do something like a pay out of pocket thing, I could have paid that service fee. But other than that, that was the only thing. The contractor sent was good. He explained what he did and he fixed it. And it was Freon that was needed. The AC has been excellent since the repair. I've been with AHS for more than two years and I'm gonna renew again this year. It has been beneficial in the past. It's just that I have to use their companies, but they probably contract with certain companies. I guess it's just part of the plan.

I had an issue with my toilets. I went online, opened a request through American Home Shield, and their website was very user-friendly and simple to use. From the time I submitted the claim, the techs from Circa Mechanical LLC came out within two days. The contractor also gave me a timeframe on when they would arrive. At the time, I had four toilets that were making noises and apparently, the flaps in the toilets were all going bad. He replaced them all and everything has been operating well since he came out, except for one toilet that still does a little bit of leaking. But I don't think that that's his fault. The chain on it would get stuck sometimes on the little flapper, so we just have to do something to pull that chain out sometimes.

The contractor who recently came was super professional, on time and very knowledgeable. This is our second year now with American Home Shield. It was part of our home closure warranty offer, and we continued it.

In the two years I've been with American Home Shield, I like the convenience it gives. It's also easier submitting the claim online and Hansen Mechanical, the contractor for my latest claim was thorough, on time and extremely friendly. The part, I think, that could be improved is maybe being able to choose different people to use other than just the person they assign to you.

I've used AHS one time and that was for a toilet plumbing issue. It was super easy to submit a claim and the contractor was very professional. He went right to the job and explained everything. He was here when he told me he was gonna be here and was here probably 40 minutes. I wish there was a little discount for the warranty when I have two homes a mile apart that I'm paying every month for. I had it cheaper when I first started it, and then they raised it on me. But my niece is also on my contract and she has her own home. She's had lots of stuff done and she's been pleased with the service.

My recent claim with AHS was for the doorbell. It wasn't ringing. I submitted the claim online and it was easy. The contractor was great as well. He came, did the work, was quick and done, and was gone. The doorbell's been working fine since the repair. I've been with AHS since 2007 and they've been great. I never had a problem.

Our AC was not cooling. We went through American Home Shield's website to request a service and they sent out a tech from A-US Air Conditioning of Texas. He arrived in the window that we were allotted, looked at the unit, fixed it, and it took about 10 minutes. It turned out that a capacitor went out and the AC worked while he was here. It cooled off. It took a long time, but it hadn't worked for three days by the time he got there. He did what he was supposed to. All in all, we have AHS since June and so far, things are working out.

My microwave just died. I called AHS and told them what happened. Their rep scheduled me with somebody and said that a contractor would come out and fix it. After I hung up, the contractor called me within 30 minutes, scheduled an appointment and they came out the next day. He tried hard to get the microwave to work and it didn’t work. He said he tried to bypass something to still make it work for me, but he said, “I can’t get it to work because it’s not heating up at all. The light came on, but it wouldn’t do something. This one is just shot.”

We've had American Home Shield for this property for a year, but we also utilized them when we lived in California for three years. I've already recommended them to friends. Everybody has household issues come up where either the dryer goes out or their AC unit gets clogged up, and a home warranty plan winds up saving so much in the long run and takes some stress off. In one year, we had our water heater go out, we had our garbage disposal go out and then another thing with the leak. While we didn’t use it for the first two years, that third year more than paid for all three years that we had the service.

I was their customer for 2 years. I had given my CC information for automatic payment. Without informing me, they started charging $6 more every month. I found this after 3 months and when I called customer service, they said that material and labor costs have increased and they have to increase. When I asked why they are doing this without informing me, they said an email was sent 60 days prior to increase. I have all emails from AHS except this!!! How is this possible? When I asked them to tell when this email was sent, they said they do not know but can send me a new email. Very disappointed that they are taking advantage of CC information available with them.

On 21June I purchase 2 home warranty plans with this company, paying each contract in full at time of origination. One month later, while attempting to place a service call, I noticed an unexplained fee of $60 on my account. The fee made it impossible to place a service call until resolved. I contacted the customer service department which is in the Philippines and attempted to have the fee removed. They allowed me to place a service call and ensure the fee would be removed, but subsequently found out that the representative never did anything about it.

As part of our bi-annual heating and air conditioning inspection, the technician found a gas leak due to a leaky gas valve on our gas furnace. I filed a service request through American Home Shield (AHS) to have one of their approved technicians come out to confirm the problem. They promptly sent a technician out, but this technician could not confirm the gas leak even though I showed the tech a video of the test that was performed, where the leak was clearly evident. I asked my service company to perform an independent check. They came out and confirmed the leak again. I called AHS and they sent a second technician out from another A/C & Heating company. Based on that technician's findings, AHS approved the payment for replacing the gas valve. The replacement will be performed next week.

I've been with American Home Shield for a little over a year and I'm concerned about the premium. I noticed on my bank statement that they were deducting more out of my account than what they were supposed to and no one really contacted me to tell me that. Other than that, my recent claim with them was outstanding. Our washing machine was making a real loud sound when used. The people from Mr Fix It were very nice. There was the owner and then he sent a technician to fix it when they got the part, which was a couple of days. It could have been a little more timely, but the guy did a excellent job and everything was fine. I highly recommend them.

I put in a work order back in mid June for a faucet and switch repair on our Jacuzzi bathtub. It is now Oct 10th, still has not been repaired and AHS keeps telling me the parts are on order/should be here next week. AHS also tells me they will dig into my issue since it's been over 3 months and will call me in 24 hrs with an update. They've told me this about 7 times now. No one EVER calls me back. I elevated it to a supervisor/Mark. Mark said to ask for him when I call = AHS can Not transfer phone calls to anyone ever. Mark also seemed upset that no one was calling me back and made the same promise of calling me in 24 hrs = it's been 2 weeks and no call from anyone. I called again today 10 Oct 2019, had to explain it all over again, and again....they aren't allowed to transfer to Mark. I switched to another Home Warranty company - AHS has horrible customer service.

The technician from Realty Rekey was fine. He came out to rekey the locks and he did it in 30 minutes. He called me, showed up and was able to work around our schedule, so it was good. It was an easy experience with American Home Shield.

For eight months now, I've been with AHS. I made a claim for my washer with them and that went fine. I made another claim when there were a couple of breakers that were broken. Within the next day, their contractor DeMond Electric came out. The technician did a great job and was super nice. Everything has been working fine since then.

My ice maker didn’t work and the dishwasher wouldn’t drain. The guy who came out was really good, professional and helpful. He looked at both of them the same day. Then, he came back with the ice maker, put it in, but that still didn’t work so he came out the third time and got it fixed. He also got the dishwasher to drain. Since then, both are working well.

The dishwasher wasn’t working and AHS sent out Price’s Appliance Repair to see what the problem was. They needed to replace some parts, but the parts were expensive enough that they ended up replacing the whole dishwasher. AHS's claims process seemed easy. I paid my deductible and everything went smoothly. The whole process took three weeks because we had to get dishwasher delivered from Whirlpool and then had them come back out and install it.

I needed the AC unit conditioned and turned on for the season. C and R Repair did a checkup and turned it off, and covered it. And the cover that I had had was always flying off the roof because it’s windy here. So, the technician put some screw holes and some screws in it to keep the cover on the unit on the roof. He was friendly, on time, and it was all great. I did the claim online. When signing up with American Home Shield online when you're making a request, it would be very helpful if there’s a place to add some notes about what it is that you want them to do. All I could put in was swamp cooler, and I think there should be a place where you can be more detailed.

I've been with American Home Shield since July. I've submitted my first claim online which was very easy to do. Everything was resolved which was wonderful. It was great to have peace of mind that something like that was covered and taken care of so quickly.

My air conditioner was 36 years old and had died. I submitted a claim to Home Shield and Complete Comfort came out. I was 100% satisfied. They couldn't have been better. They were absolutely the right people to come out. They arrived on time. They worked in 105-degree heat from 9:00 in the morning till 6:30 at night. They had to get a crane to remove the old air conditioner since it was on top of my garage, and then put in the new one. They cleaned up after themselves. The quality of the work was spectacular. The communication from them was very, very good, both in terms of the frequency of communication and the clarity of communication. So it was great. The new air conditioner works fine so far.

I had an issue with some of my plumbing, and I called Home Shield, and they sent the first plumbing company. This guy came out in an old beat-up pickup truck. I wasn't there. My daughter said it looked like just some guy just showed up that went and rented a little 50-foot snake. He just said he couldn't undo this clog and that he couldn't reach it because of his snake. He said he was gonna come back. Three days later, I got a notice from Home Shield saying that the work order was completed. So, I called them and told them it was not completed. And they said, "Oh no, no. The guy's saying that you had roots in your line." On the side of my house where the pipe was, it's all concrete. If it was the other side of the house, then yes, I could see that.

When my garbage disposal was leaking under the sink, I called American Home Shield and they referred someone excellent. The contractor called me back. They were here the next day and replaced the garbage disposal. Everything went very well.

We just bought the house and closed on it in September and we've had AHS coverage since then. When there was a leak in one of the showers, my wife filed a claim to them on the phone and the contractor was out the following day. My wife was very happy with everything.

I've been with AHS for three years. Submitting a claim was pretty easy and with the recent claim, everything went perfect. However, when we had an urgent claim in the past, I didn’t feel like there was any way to use the online system or if there'd be a sense of urgency if it happens at a weird hour. But calling is harder. I can juggle kids and do an online claim better than making a call.

My garbage disposal was not working. I called American Home Shield to file a claim. They sent Cowell Home Construction out and the contractor did a very good job. He came, he did his job, he left, and my garbage disposal was working. But the one complaint I have is not being able to call them. They had a text interaction. So, if I had to reschedule or cancel, I could text them, for which they did reply promptly. But say, if I wanted to speak to somebody, I couldn’t reach anybody because it was going to the voicemail. Initially, I wanted to reschedule the service, and then I couldn’t because I had a doctor’s appointment. Then I wanted to keep the appointment because I canceled the doctor’s appointment. So, I was trying to call them but I couldn’t reach them. But then, finally, they responded through text. But sometimes, you feel good if you’re able to speak to somebody for much more clarity. But the rest, all was very good.

American Home Shield had the best rating. The other company that I’ve used was horrible. Our air conditioner went out the summer before, and we didn’t have air conditioning from May until the end of August because of their contractors. They used four different contractors, and because they finally agreed to let me use my own contractor, that they would reimburse them, that was the only way we had air conditioning. It was a nightmare. But AHS is an excellent company. I had a great experience from the time I called to put up a claim. It was a great experience all the way around.

My garbage disposal all of a sudden stopped working and smoked. So, I made the claim with American Home Shield and they brought Plumbers, Inc. out. The rep was very nice and did what he was supposed to do. He thought maybe it was a bad garbage disposal, and it was still under warranty, so we just got a new one. He called it in and had it sent to me. And then, I booked for him to install it and but it did the same thing. So, he inspected the electrical outlet and found the outlet was 240 millivolts. He said the reason why it was shutting off because of too much power and that I needed an electrician. So, he had AHS book the electrician.

Our refrigerator was making a lot of noise, turning off and on, and the door wasn’t sticking. It was like the ice was melting inside. My wife called American Home Shield and the contractor that they sent out was really polite. He did a great job and he gave us good information. Our ref is even better now. The repair helped out a lot because before, we had to hold the refrigerator to make it stick, and now we just move without having to hold it down.

My dryer wasn't working but there was an issue with the company that was supposed to come out so I spoke with a person from AHS. Then we had Gator Appliance & Repair come out and their technician was superb, very friendly and he knew his job. He took off the back of the dryer and tested with his meter and found out that the small fuse was the problem. Since he came on time, unlike the other one, and did what he had to do, it put us back to where we could wash and get everything dry. It had helped us immensely.

There was a burst pipe or a leak in the garage, in the wall up into the ceiling. It was on a Friday afternoon. So, I called American Home Shield in the number that was available and it said the number was not functioning, so I went online and called another number. I got an actual person, which was wonderful, who called the plumbing company and got an actual person, and they called back within a few minutes and sent someone out in an hour. I have not gotten a real, live person to talk to before, but it also has not been quite this urgent. The last time it was this urgent we had a similar incident, but that was five years ago and that was Easter Sunday, one of those untimely things. The process was prompt. This recent claim feels a bit more prompt, but it was also more urgent.

I called American Home Shield for the icemaker that was not dispensing ice. I spoke with someone and I was told to expect the contractors out within 24 hours. Arizona Value Appliance and Repair came out. The contractor had to come out three times before he got it to work. So, that was frustrating. I was disappointed. I’d tell others to check other companies.

The garage door would not open and the contractor that Home Shield sent out was very helpful and courteous. He repaired the problem and the garage door has been excellent since. That was the first time I used Home Shield and I was impressed.

I filed a claim for AHS to replace a garbage disposal that went bad. I did it online and the website worked beautifully. I got a notification when the plumber called the next day. And he did a great job. Everything has been functioning really well. I was satisfied.

My husband had a complaint with Service One Air. They came out and put too much Freon in our AC unit. They wrote us up a receipt saying they sold us 12 pounds of the Freon, but our AC only holds 7. We called them and my husband spoke to the owner of the company who was really rude and said that his employees would not do that and didn’t do it. And then he wouldn’t refund us anything, and denied that it was causing any problem. He did not want them back out here to fix their problem.

AHS is quick to respond. I put in a claim and they took care of it right away. They sent Anderson Refrigeration to do service. They surveyed, went in my place, inspected my unit and repaired it. They did a great job.

I was getting ready to go to bed, a little after midnight, and I went into my refrigerator and noticed that it wasn’t cooling. I called the 888 number of AHS and I got connected to some gentleman at about 12:30 AM. I told him I wanted Direct Appliance to come out to my property and he said okay. And by 9:15 the same morning Lior, from Direct Appliance, was out here and diagnosing the refrigerator. He got here in about nine hours, and I didn’t expect him to get here any time before 9:00. He called me at 8:15, and then he was on-site at about 9:30.

The suspension was broken in our washing machine, so the service person from NW Sundance had to order a part. He put in the order that day and was back in two days later to fix it. Now, it’s working great. However, the dryer was not an issue he could address. The vent line was clogged, and so I had to bring someone in to do a dryer vent cleaning. Nevertheless, NW Sundance's techs were very good and neat. Also, submitting the claim with AHS was very easy to do. I actually would love to add my name to the account, so that when service people call, they don’t get confused by my co-homeowner's name and mine.

My kitchen sink backed up and I couldn't unback it up myself. I can install a faucet so I was really surprised I couldn't get my sink unclogged. Usually, I don’t have to call anybody for help with that. I called AHS to submit a claim. There were moments when it was hard to hear the rep over the phone, but he was okay. It took a few days for J & A Plumbing, the contractors, to come but that was because I had commitments. And what's really notable was that they called me the very next day and had a cancellation, but I couldn't do it. Then the following day, they called again ‘cause they had another cancellation, and then that worked. I’m crazy about J & A Plumbing. I’ve had to have them out for more than just this problem. It seems like the Achilles’ heel of my new home is the plumbing and they’ve always been entirely professional, wonderful and crackerjacks at what they do. They handled it and it was fabulous. I love them.

It was leaking around the base of the toilet and inside the toilet. The mechanism itself would make this high-pitched whining noise, and we could never figure out why. AHS sent a contractor from Kintex and he took the toilet up and fixed the seal. He re-flattened the area underneath. But as far as the whining sound, he went in and took a look at it and said that it was fixed, but that part hasn’t gone away.

The garbage disposal was leaking at the bottom. I've replaced it a couple of times myself and it was just easier to have a contractor come out. Aaron from Hers & His Plumbing came out, replaced the unit, matched it up perfectly, and everything was good. The only thing is the things came in threes. The AC went out. The contractor came and put in a call on that. When the AC guy was coming back, I went to open the garage door and the spring was broken so I couldn't open it. They said the track assembly was not covered and the spring was not covered under that. I thought that was a little misleading. Engineering is my background, but a track is a track, and a garage door opener typically works with a spring. You would think anything that works with the door would be covered. That's the only complaint I have but it could be me not reading through the policy and understanding exactly what it covers.

If you have something really wrong, AHS doesn't wanna fix it such as my air conditioning. We went back and forth and it was a mess, so I just hired someone and paid $5,000 to have it done. AHS would only fix the easy stuff. If it's difficult or the kind that costs some money, they would find their way out of it and so, I’m not happy with them. The toilet was leaking and the contractor called, came out and I paid $100 for him to put a little round thing on the toilet. It took him five minutes. I said that I have another leak on my other toilet and he said that I have to call it in. So, I had another call with AHS. Even though I already paid $100, the contractor had to do $100 for each order even though that was nothing. Still, I had a good interaction with the rep when I called American Home Shield to submit a claim.

I was satisfied with American Home Shield's service. I filed an AC claim online. The online process was nice, but the thing is I always prefer to talk to someone. I filed claims with AHS multiple times before. I prefer the phone process better, but the online process is equally fine. The fan on the AC was not running, and the temperature gauge may be working fine, but it wasn’t activating the machinery to start. It wasn’t powering up when it is required. The contractor who came out was very nice.

I logged into American Home Shield and I called and got the appointment for a check up service that they offered for $75 before the season comes. It was for the heating and Temp Right called on a Monday or Tuesday, and they came on a Thursday. It was fairly quick. They were good and the guy who came out was nice. It was a good experience.

American Home Shield is good to have for emergencies, like what we just recently had and it worked out well. The technician was very good. However, we’ve had a couple of technician come in who told us, “You can’t repair this. It’s not repairable.” And there were times when they said, “Well, you know, it’s not covered.” That was a little bit of a discomfort when I went through a few things with them. I had to fight with them. I said, “No. I know it’s workable and it was working fine," and then they sent another technician. And so basically, I ended up paying for two technicians instead of one. At the end, it was resolved, but it did cost me more than it should have. They should have sent a decent technician who knew what he was doing to begin with. I didn’t have a dishwasher for three weeks and I just left it alone at that time.

Every time I try to talk to American Home Shield, there’s no one out there. They give me the runaround. And when I first talked to someone from American Home Shield, they told me what my coverage would be. And then, when they come out to do the work, they say it ain’t covered. So, I’ve been having a hard time. When I submit my claims, I talk to someone on the phone with a representative. Most of the representatives I’ve talked to seem like they can’t understand what I’m talking about. Their English is not that great and it seems like I wind up speaking with someone that’s just learned English. They usually call me when someone’s coming out.

I was really happy with American Home Shield's service and process. I was in my jammies on Sunday night and looked up their website. They said, “If you need to have something done, type out all the information in here.” Then, they confirmed within 24 hours that they had contacted someone and confirmed with that. On Monday, I got a confirmation email from them. They scheduled somebody for Thursday, so it was very quick and easy. I got several email confirmations so I didn't have to sit on the phone and wait to talk to anybody.

AHS has quick and timely response. Everything got fixed alright. There was a motor issue on the air conditioner condenser outside so I filed a claim with AHS online and the contractor called me right away, scheduled to come that same day, and the motor was fixed a few days later.

I emailed AHS recently for a claim at my address. Their website was good and accurate and the contractors that came were very punctual and professional. So far, things are good with American Home Shield.

I called American Home Shield about my dishwasher and I was told that their contractor would get back to me within two days. They didn’t do that so I called them, and as it turned out, the schedule was such they could send somebody the next morning. The guy fixed the dishwasher and it worked fine. The top rack though keeps sliding forward when the dishwasher is open. When you’re loading the bottom rack and putting weight in it, it slightly tips the machine just enough so the top rack comes forward. The guy said it's missing a clip and end-stops, and he would find out what they cost then I can decide whether I want to order. But he didn’t put anything in his notes and didn’t do anything about it. When I called the company, the owner of At Bay Appliance was very on-the-ball. He looked it up and said that my dishwasher model doesn’t have those.

I called American Home Shield and set a claim up for the AC unit that was not cooling properly. I did it through the automatic system. It was late in the afternoon, and American Home Shield contacted me to schedule an appointment within 24 hours. Myers Comfort Specialist came out and did a simple repair that same day. The AC has been working fine.

We had an issue with a back-up and a leak, temperature control, and moisture in the house. I spoke to a fantastic representative when I called Home Shield to submit the claim and since we were about to go into the weekend, she recommended that I go ahead and give the contractor a call and not wait for them to call me, just to make sure that it was gonna be right away. So, AirMax Inc. ended up coming out within a couple of hours on the same day. Everything was fantastic and everything we’ve done with them so far has been great. Everything has been functioning better too. We’ve had a great experience with American Home Shield so far and I would absolutely recommend them to anybody.

The refrigerator wasn't working correctly and it was creating a lot of heat. I called AHS and they told me that the contractors would call in 24 hours. Antech Appliances came in and cleaned it up. I could live without the first guy they dispatched but the second guy was very good. He was very informative and very responsible, which was the exact opposite of the first one. Everything has been fine since he came out.

Our heater didn't work one time and we submitted a claim online to American Home Shield. Accent Heating & Cooling came out to do service and had to order a part. The repair took less than a week to complete and the heater has been good since.

When I bought the house, our loan company signed us up with Home Shield for a year for free. I was gonna drop them but I didn't know they were that good. They helped us with one of our dishwashers which had problems. Then, I had my air conditioner fixed. They do quite well so I stayed with them. Two weeks ago, we started a claim for our fridge. The fridge is only four years old and we've been having problems with it for the last six months. Every month, I would unplug the fridge, take everything out, put the fridge in the garage, wait 24 hours and plug it back in. It freezes up every month.

The American Home Shield representative who helped me with my claim was great. She did everything she needed to do as a representative. The plumbing company came out the next day. The service person was great. He got everything done within the perfect time. My girls go to college, and they had plenty of time to take a shower before they had to go.

Took 3 months to fix my dryer. Had to call at least 10 different times with a long wait on hold each time. Every time I called they said they would call back and never did. Don't like to fight with them to get what I already paid for. Am now cancelling. Will never use American Home Shield again.

Our light in our downstairs bathroom wouldn't turn on and the outlets there and our hallway lights set outside were not working. Home Shield gave us Ragan & Molinet. We got in contact with them and got something scheduled for a day later. We use the bathroom as often as we can down there but hadn't been since they were not working. It made a big difference since they came out to fix our lights. It's been working fine since. That was our first claim with AHS and it was easy and good. I would recommend them.

There was a time when I had leaking issues with my kitchen sink. I submitted an online claim to AHS and found their website functional. The contractor whom they sent was very professional and polite. They rushed the service on me. Originally, we scheduled a date but things came up and we had to reschedule. The guy who was gonna work on the sink one weekend made a deal with his boss who asked if he wanted to work some extra jobs 'cause they had a schedule for that weekend. So, the contractor asked us if we were cool with the tech coming on Thursday night instead of Saturday. We got the sink fixed early and it has been fantastic since then. I wish AHS could lower their price so that they match their competitor's rate. Even so, they provide really good service so I can understand why they don't do that.

I have a plumbing claim that's been open for several months now. The contractor is coming out again on Thursday morning to see if they can figure out how to adjust it. But they're good at what they do and I really like them. I was also pleased this time because AHS started charging upfront. You call in a thing, pay $75, then down the road, somebody gets back to you.

I called American Home Shield for a leak at the heater and then some gauge where the general pipes are for the pool. The contractor from JT Ultimate Pools was great.

I filed a claim for the AC over the phone and the rep I spoke with was very good and knowledgeable. Then, the contractor came out the next morning and they did an outstanding job resolving the issue. They corrected everything the last person left and they did it the way it was supposed to be done. They were very professional and the AC is great, so far.

The hot water heater which is located up in the attic had apparently rusted or had something faulty in the inside, and it was leaking down through our ceiling. The contractor came 24 hours later and he was good. He came in, did an assessment and determined that it was a definite replace. He called his guys and they went out and got the replacement, brought it in and got it installed. It took a few hours, but they got it done and I haven’t had any problem since.

The garage door stopped responding to the remote. It locked in the two cars, it wouldn't open or close. AHS sent Open Sesame Garage Doors and said there's a button on the garage door opener that reprograms it. All the contractor did was climb up a ladder and push the button, and all was well.

I have two garages and both the garage door openers had failed. The contractor from American Home Shield fixed one of them with a replacement part, but he wasn't sure if he was gonna be able to replace a part on the other one or have to put in a new opener entirely. And so he went back and was doing all the checking. Two days later, tropical storm Imelda decided to settle over the house and flooded everyone in the area, so he wasn't able to get back out for another week and a half. Once he had the new garage door opener, he came right out. I was at work and he put it in and left a new remote opener for it. There wasn't any problem other than things that were out of our control.

The tool that the contractor used was not sufficient for a regular job to get it done. They came out three times and the person came out two days past and my sewage line got clogged up. They came and cleaned it out, and then two days after that, it got clogged up again. Two days again, they came out the third time with the same issue. So, all three times, they used the same tool and they didn’t get the job done. It’s mainly a retriever, not an unclogger. I was gonna call the fourth time, but that was too much. By the time American Home Shield was trying to get Boss Plumbing to come out, Boss Plumbing was telling them that they needed to put a camera in my sewage line to see what the problem was, and it was gonna have to be provided by me. They were trying to get me to pay out of pocket for a camera that I didn’t need.