American Home Shield Reviews

American Home Shield is good to have for emergencies, like what we just recently had and it worked out well. The technician was very good. However, we’ve had a couple of technician come in who told us, “You can’t repair this. It’s not repairable.” And there were times when they said, “Well, you know, it’s not covered.” That was a little bit of a discomfort when I went through a few things with them. I had to fight with them. I said, “No. I know it’s workable and it was working fine," and then they sent another technician. And so basically, I ended up paying for two technicians instead of one. At the end, it was resolved, but it did cost me more than it should have. They should have sent a decent technician who knew what he was doing to begin with. I didn’t have a dishwasher for three weeks and I just left it alone at that time.

My husband had a complaint with Service One Air. They came out and put too much Freon in our AC unit. They wrote us up a receipt saying they sold us 12 pounds of the Freon, but our AC only holds 7. We called them and my husband spoke to the owner of the company who was really rude and said that his employees would not do that and didn’t do it. And then he wouldn’t refund us anything, and denied that it was causing any problem. He did not want them back out here to fix their problem.

I called American Home Shield about my dishwasher and I was told that their contractor would get back to me within two days. They didn’t do that so I called them, and as it turned out, the schedule was such they could send somebody the next morning. The guy fixed the dishwasher and it worked fine. The top rack though keeps sliding forward when the dishwasher is open. When you’re loading the bottom rack and putting weight in it, it slightly tips the machine just enough so the top rack comes forward. The guy said it's missing a clip and end-stops, and he would find out what they cost then I can decide whether I want to order. But he didn’t put anything in his notes and didn’t do anything about it. When I called the company, the owner of At Bay Appliance was very on-the-ball. He looked it up and said that my dishwasher model doesn’t have those.

The refrigerator wasn't working correctly and it was creating a lot of heat. I called AHS and they told me that the contractors would call in 24 hours. Antech Appliances came in and cleaned it up. I could live without the first guy they dispatched but the second guy was very good. He was very informative and very responsible, which was the exact opposite of the first one. Everything has been fine since he came out.

Every time I try to talk to American Home Shield, there’s no one out there. They give me the runaround. And when I first talked to someone from American Home Shield, they told me what my coverage would be. And then, when they come out to do the work, they say it ain’t covered. So, I’ve been having a hard time. When I submit my claims, I talk to someone on the phone with a representative. Most of the representatives I’ve talked to seem like they can’t understand what I’m talking about. Their English is not that great and it seems like I wind up speaking with someone that’s just learned English. They usually call me when someone’s coming out.

AHS is quick to respond. I put in a claim and they took care of it right away. They sent Anderson Refrigeration to do service. They surveyed, went in my place, inspected my unit and repaired it. They did a great job.

I was satisfied with American Home Shield's service. I filed an AC claim online. The online process was nice, but the thing is I always prefer to talk to someone. I filed claims with AHS multiple times before. I prefer the phone process better, but the online process is equally fine. The fan on the AC was not running, and the temperature gauge may be working fine, but it wasn’t activating the machinery to start. It wasn’t powering up when it is required. The contractor who came out was very nice.

I was getting ready to go to bed, a little after midnight, and I went into my refrigerator and noticed that it wasn’t cooling. I called the 888 number of AHS and I got connected to some gentleman at about 12:30 AM. I told him I wanted Direct Appliance to come out to my property and he said okay. And by 9:15 the same morning Lior, from Direct Appliance, was out here and diagnosing the refrigerator. He got here in about nine hours, and I didn’t expect him to get here any time before 9:00. He called me at 8:15, and then he was on-site at about 9:30.

I logged into American Home Shield and I called and got the appointment for a check up service that they offered for $75 before the season comes. It was for the heating and Temp Right called on a Monday or Tuesday, and they came on a Thursday. It was fairly quick. They were good and the guy who came out was nice. It was a good experience.

The garbage disposal was leaking at the bottom. I've replaced it a couple of times myself and it was just easier to have a contractor come out. Aaron from Hers & His Plumbing came out, replaced the unit, matched it up perfectly, and everything was good. The only thing is the things came in threes. The AC went out. The contractor came and put in a call on that. When the AC guy was coming back, I went to open the garage door and the spring was broken so I couldn't open it. They said the track assembly was not covered and the spring was not covered under that. I thought that was a little misleading. Engineering is my background, but a track is a track, and a garage door opener typically works with a spring. You would think anything that works with the door would be covered. That's the only complaint I have but it could be me not reading through the policy and understanding exactly what it covers.

If you have something really wrong, AHS doesn't wanna fix it such as my air conditioning. We went back and forth and it was a mess, so I just hired someone and paid $5,000 to have it done. AHS would only fix the easy stuff. If it's difficult or the kind that costs some money, they would find their way out of it and so, I’m not happy with them. The toilet was leaking and the contractor called, came out and I paid $100 for him to put a little round thing on the toilet. It took him five minutes. I said that I have another leak on my other toilet and he said that I have to call it in. So, I had another call with AHS. Even though I already paid $100, the contractor had to do $100 for each order even though that was nothing. Still, I had a good interaction with the rep when I called American Home Shield to submit a claim.

I was really happy with American Home Shield's service and process. I was in my jammies on Sunday night and looked up their website. They said, “If you need to have something done, type out all the information in here.” Then, they confirmed within 24 hours that they had contacted someone and confirmed with that. On Monday, I got a confirmation email from them. They scheduled somebody for Thursday, so it was very quick and easy. I got several email confirmations so I didn't have to sit on the phone and wait to talk to anybody.

When I bought the house, our loan company signed us up with Home Shield for a year for free. I was gonna drop them but I didn't know they were that good. They helped us with one of our dishwashers which had problems. Then, I had my air conditioner fixed. They do quite well so I stayed with them. Two weeks ago, we started a claim for our fridge. The fridge is only four years old and we've been having problems with it for the last six months. Every month, I would unplug the fridge, take everything out, put the fridge in the garage, wait 24 hours and plug it back in. It freezes up every month.

Our heater didn't work one time and we submitted a claim online to American Home Shield. Accent Heating & Cooling came out to do service and had to order a part. The repair took less than a week to complete and the heater has been good since.

We had an issue with a back-up and a leak, temperature control, and moisture in the house. I spoke to a fantastic representative when I called Home Shield to submit the claim and since we were about to go into the weekend, she recommended that I go ahead and give the contractor a call and not wait for them to call me, just to make sure that it was gonna be right away. So, AirMax Inc. ended up coming out within a couple of hours on the same day. Everything was fantastic and everything we’ve done with them so far has been great. Everything has been functioning better too. We’ve had a great experience with American Home Shield so far and I would absolutely recommend them to anybody.

AHS has quick and timely response. Everything got fixed alright. There was a motor issue on the air conditioner condenser outside so I filed a claim with AHS online and the contractor called me right away, scheduled to come that same day, and the motor was fixed a few days later.

I filed a claim for AHS to replace a garbage disposal that went bad. I did it online and the website worked beautifully. I got a notification when the plumber called the next day. And he did a great job. Everything has been functioning really well. I was satisfied.

The suspension was broken in our washing machine, so the service person from NW Sundance had to order a part. He put in the order that day and was back in two days later to fix it. Now, it’s working great. However, the dryer was not an issue he could address. The vent line was clogged, and so I had to bring someone in to do a dryer vent cleaning. Nevertheless, NW Sundance's techs were very good and neat. Also, submitting the claim with AHS was very easy to do. I actually would love to add my name to the account, so that when service people call, they don’t get confused by my co-homeowner's name and mine.

It was leaking around the base of the toilet and inside the toilet. The mechanism itself would make this high-pitched whining noise, and we could never figure out why. AHS sent a contractor from Kintex and he took the toilet up and fixed the seal. He re-flattened the area underneath. But as far as the whining sound, he went in and took a look at it and said that it was fixed, but that part hasn’t gone away.

Took 3 months to fix my dryer. Had to call at least 10 different times with a long wait on hold each time. Every time I called they said they would call back and never did. Don't like to fight with them to get what I already paid for. Am now cancelling. Will never use American Home Shield again.

Our light in our downstairs bathroom wouldn't turn on and the outlets there and our hallway lights set outside were not working. Home Shield gave us Ragan & Molinet. We got in contact with them and got something scheduled for a day later. We use the bathroom as often as we can down there but hadn't been since they were not working. It made a big difference since they came out to fix our lights. It's been working fine since. That was our first claim with AHS and it was easy and good. I would recommend them.

I have two garages and both the garage door openers had failed. The contractor from American Home Shield fixed one of them with a replacement part, but he wasn't sure if he was gonna be able to replace a part on the other one or have to put in a new opener entirely. And so he went back and was doing all the checking. Two days later, tropical storm Imelda decided to settle over the house and flooded everyone in the area, so he wasn't able to get back out for another week and a half. Once he had the new garage door opener, he came right out. I was at work and he put it in and left a new remote opener for it. There wasn't any problem other than things that were out of our control.

We're trying to get our watching machine and our dryers fixed, and American Home Shield recommended Superior Appliance Services of East Texas. They fixed the washing machine, but we've got no idea when the dryer is going to be fixed. We were given a tentative date of the 27th of last month and we never saw anybody, and they didn’t think of ringing and say, "Okay, we won't be out today." They also need to communicate with the depot where they get the parts from to get an idea when the part will become available. It's now been about 3 weeks and we're still out of the loop, wondering when the dryer is going to be fixed.

The garage door stopped responding to the remote. It locked in the two cars, it wouldn't open or close. AHS sent Open Sesame Garage Doors and said there's a button on the garage door opener that reprograms it. All the contractor did was climb up a ladder and push the button, and all was well.

The air conditioner was turning on and off by itself. I did a claim on the American Home Shield website and it was pretty easy to do. But it doesn't give you an option to kind of select what you need and then leave comments under that selection. It's just select the most general need. And then they said that it would take 48 hours for someone to contact me back from American Home Shield. But the actual air condition company called me back in 24 hours, and I was out of town. So they came and they had to come back out later versus coming within the 48 hours from when it said on American Home Shield.

I emailed my request for service to AHS at 8 o’clock one evening last week and called the company, TrueAir, the next morning at 8:00. They, in turn, said they would have someone out between 9:00 and 12:00 that day, and I received the call about 8:20 that morning that the service representative was on his way out. He was out there at 8:45. I've been with American Home Shield for Just a couple of months now and the service is really good.

I called American Home Shield for a leak at the heater and then some gauge where the general pipes are for the pool. The contractor from JT Ultimate Pools was great.

In May of next year, I would be with American Home Shield for two years. It's what came with what my Realtor set up for me and they worked out great the first year, so we decided to stay with them. The price is very affordable and it’s more convenient for me to submit claims online since I don’t like to talk on the phone. My recent experience with the contractor they sent was nice, easy and very timely too. It was awesome and everything has been working great since their visit.

I recently submitted a claim with AHS where Watter's Heat and Air came out. They were fast and efficient.

Cal Valley Appliance Repair was amazing. They were sent by American Home Shield for the refrigerator. It was freezing all my vegetables and not cooling on the top. The contractor was a very nice man. He wasn't able to fix the refrigerator within the same day because he needed to order the thermostat. It was the thermostat that had the problem. I did wait for quite a while. It was more than a week. But the minute the part came in, they scheduled me with him right away. My fridge is doing really good.

My garage door wasn't going up and down. I submitted a claim online to Home Shield and went through an easy process. Flash Garage Door Services came out to do service and they were on time. The repair went fine and the garage door has been functioning well since then.

I’m a real estate agent in Georgia and I’ve used 2-10. I love them in Georgia but they don’t service California. My real estate friend uses American Home Shield and she referred me. And so far, I love it. I think it’s comparable and these guys have been great. Everything that we’ve called AHS for, they've fixed or replaced. Active Appliance Repair Services came out for something once and it went great. They fixed it fast and did a good job. This is the second year I’ve had the warranty on the house and I plan on continuing to renew.

I got American Home Shield on the house for three years. My parents had them too and they like them. It was fairly affordable. I've only had to make two claims and they both worked out pretty well. I had a major plumbing issue that they didn't cover, but that was a larger issue altogether between my homeowners' insurance company and them. I have tree roots in my pipes and that was not covered. With regards to the Busy Bee Appliance contractor, it was fantastic. He was there on time. I wind up getting a new washing machine 'cause he said I needed a new washing machine because my old washing was gonna be a bunch of rebuild. But he fixed it enough to where I could use it until we got the new one. This claim was fast.

I have a plumbing claim that's been open for several months now. The contractor is coming out again on Thursday morning to see if they can figure out how to adjust it. But they're good at what they do and I really like them. I was also pleased this time because AHS started charging upfront. You call in a thing, pay $75, then down the road, somebody gets back to you.

My dryer wouldn't start one day and I submitted a claim online to American Home Shield for its repair. Their reps called me within 24 hours and gave me a timeframe when to expect the contractor. The tech sent from Davis Furniture & Appliance did well and we haven't had any problem since the repair. I was satisfied with my experience.

There was a stuck switch that was causing the pump to operate constantly. And then there was a leak going into the house because there was a clogged pipe. I went online to submit a claim for the AC. American Home Shield assigned the claim to a contractor but there was another conflict of schedule and didn't have free appointment soon enough. So I requested another service more urgent because there was a leak. It was soaking our carpet. So, we got the other guy from the United Air Temp, and they came pretty fast. They did the job in pretty much the allotted time. So, it was a good experience. The guy replaced the switch within the same day, and he unclogged a pipe. So far, so good. I would recommend American Home Shield.

I requested for service online and the process was okay, but I had an issue with the scheduling times. I’m a teacher, so I can’t get home till after 3 o’clock and the times on there were from 8:00 till noon, 1:00 to 5:00, and then another one that was during the day. None of those times work for me, so that’s what I filled out and then the next thing I knew, I got scheduled for a day that definitely didn't work for me. I got an email saying that the contractor is gonna come at 8 o’clock on a Monday, but I talked to their rep and he told me that it could be scheduled whenever I wanted it scheduled. A tech came and he was very professional. He fixed the problem and asked if there was anything else he could help with. He answered a few silly questions I had, and then he left.

I smelled smoke in my laundry room, and I couldn't figure out where it was, so I shut off the dryer, opened the door, and emptied the dryer out. Then I came out and shut the power off. I called American Home Shield and they said that Pender Enterprises was going to call me. They called me that afternoon, and we made the appointment for the following Tuesday.

The sink garbage disposal was very loud. It was not working properly and so I made a phone call to American Home Shield. When the plumber came out, he told me that had we tried to use it any more, we woulda had major damage. He replaced it. It was great.

The hot water heater which is located up in the attic had apparently rusted or had something faulty in the inside, and it was leaking down through our ceiling. The contractor came 24 hours later and he was good. He came in, did an assessment and determined that it was a definite replace. He called his guys and they went out and got the replacement, brought it in and got it installed. It took a few hours, but they got it done and I haven’t had any problem since.

I called in a service call for a leaking toilet and American Home Shield sent the company out there called Shields Plumbing. Shields Plumbing came out and the guy didn’t even look at the toilet first. He just said what was damaged but with the plan that we got, they could go ahead and fix them but we would have to pay an amount. I told them to hold up because they didn't even take the time to see it, but he insisted that American Home Shield was not gonna pay for it. He said he was going to call his supervisor back to his place and I asked him to give me a copy of the write up of everything that was wrong. Then I never heard anything back from them.

When I had a plumbing leak coming from the bottom of my tub, I submitted a claim through the online system and it was nice. The contractor also provided good service. They said they would be calling me back from a drywall person, but I'm still waiting. Still, it's well worth investing into the warranty.

I had someone come out from the gas company. They had done work next door, and they turned off my gas for an hour and then put it back on. And the water heater wasn’t lit. I didn't wanna mess with anything, so I had someone come out from the gas company. And they said it was leaking all over, horrible things could happen and to turn it off immediately and call somebody. So, I did and filed a claim with American Home Shield. The contractor said that I got to replace it, it's nine years old. I had to muscle the guy to come out because I got four women in here with me, and they wanted me to wait four days. But they came and replaced it. It was two young and nice guys, and they fixed it. But I paid $545 out of pocket. A nice guy from customer service explained to me this fee.

Our microwave starts and dies off all by itself. I didn't know what was going on and it seemed pretty serious. I went to the AHS website and once I was in my account, I knew what to do. I submitted a claim and the process was simple for me. It's so quick and easy. The guy who came knew me already because he had come before to fix the appliance, except that this time, he was coming under the AHS banner. He was good. He told me exactly what was wrong with the microwave. Luckily, it turned out to be a smaller problem than we thought. He opened it up in the front panel and he had the parts for it. He knew exactly what he was doing and fixed it right there and then. He did it in over 40 minutes. It was my first claim with AHS and it went very well. I would recommend them.

We had American Home Shield a long time ago and we had to sell our home, but every time we buy a home, we have American Home Shield. I haven’t used them before, but in this house, I've used them three times. I called them and I’m glad they have the option to call things in. It’s so much faster to be on the phone than to log on and remember passwords. It’s easier. The reps are really good too. On my first claim, the guy had to come back and then the issue was fixed. On the second claim, I was given a window of time, but I had to wait a while. Recently, Still Waters Plumbing came to service my request and they were great. The second guy ordered a faucet for me, which came, and my husband replaced it.

The tool that the contractor used was not sufficient for a regular job to get it done. They came out three times and the person came out two days past and my sewage line got clogged up. They came and cleaned it out, and then two days after that, it got clogged up again. Two days again, they came out the third time with the same issue. So, all three times, they used the same tool and they didn’t get the job done. It’s mainly a retriever, not an unclogger. I was gonna call the fourth time, but that was too much. By the time American Home Shield was trying to get Boss Plumbing to come out, Boss Plumbing was telling them that they needed to put a camera in my sewage line to see what the problem was, and it was gonna have to be provided by me. They were trying to get me to pay out of pocket for a camera that I didn’t need.

Our underground system was not working right and AHS sent Septic Pro to do the repair. The guy was very professional, quick, and thorough. He took 3 hours to finish up repairing the tank. We can’t see the septic tank, but it seems to be working. In addition, I filed the claim for the septic online and navigating through the site was easy.

I bought the policy with American Home Shield when I bought the house in February of 2019 and submitting a claim with them was easy. I called AHS and had Total Air come out. They reprogrammed a couple of boards to change the speed of the fans so it would quit making that grinding sound and messed around inside there for a little bit doing some stuff, but the technician did fix it. It doesn't sound like it's grinding to a halt anymore.

I had some damage that I thought might be due to a leak. But the plumber said he would have to cut a hole in the wall. The damage is inside, but there's nothing in there that would cause the damage. So, it might be coming from the outside and could've been from my sprinkler system he said. However, he didn't know anything without cutting out a whole in the wall and said I have 30 days to make a decision. At that time, I couldn't do it, so it wasn't resolved.

Our microwave wasn't working and when we would turn it on, it would trip the breaker. And it was the only appliance on that breaker. First, we called an electrician through American Home Shield. He came out and looked at it. He was able to replace the breaker and said that it wasn’t like the breaker was overloaded. It wasn’t an electrical issue. He said it was definitely the appliance. So that led us to file another claim for the appliance and that was when GE came out.

The switches in my garage didn't work. I called Home Shield to submit a claim and they got with Eagle Electric right away, so I'm real happy. The technician who came out was absolutely excellent and everything was taken care of within minutes. He taught us something, as we were pretty stupid, and he showed us which switch to work on. It was a perfect visit and everything is working okay since then.

My air-conditioning went out this summer and I was stuck with who AHS had. They only had one person and it was over 4th of July weekend. I felt like I got stuck with a bigger bill than if I would have shopped around. But when your air conditioner’s out in the summer, it kinda gets you by the you know what. I see the way the rep moved the numbers around. AHS was supposed to give a $1,500 discount, but it didn’t even really matter because he can move the numbers wherever he wants. I just wish I could have another option as well for somebody to look at my stuff. But overall, I’m pretty satisfied. It seems to work out okay for me. Reliable Appliance Repair came out for my dryer and their guy came on time. He seemed professional and nice. My dryer has been working and seems to be doing well.

I've been with American Home Shield ever since I bought my house. I’ve been in my house about six and a half years now. I call them to file my claims and their representatives have been good. My most recent claim was on my AC unit, and Airpro Service came out. Everything got fixed and everything went great.

I had some kind of a water issue going on in the refrigerator and it was collecting in the bottom. I called American Home Shield and explained what the problem was and they gave the information in some vendors in the area. Then I got a callback within a day from the vendor, RC Appliances. We set out a time to do it and they came out and made the repair. Dealing with them was extremely professional and efficient. They were great.

We live in a resort center where there’s probably 30,000 different condominiums in rental and condominiums are always needing work. Murphy’s has a pretty good staff. There are six or eight technicians and they were great. They have so much work that it takes anywhere from five to eight days to get them to come out but we're very happy with them. I've been with American Home Shield for three years. I had a friend recommend them and I would recommend them as well.

Everything went well with my most recent claim with AHS. The contractors were very nice and did what they were supposed to. I am very happy 'cause we still have American Home Shield.

I noticed that on the outside drain of my AC, there was some water flowing through. I went into the attic and saw the tray has water in it as well. I submitted a claim online to American Home Shield and though the process was easy it should have a column. There's no way to tell the issue I'm facing. The system just tells the unit, the error and where the problem is located but it doesn't give me a place to type in information. Todd from AC Rescue came and he looked at the outside area and checked the attic. He looked at the AC and was able to resolve the problem in very little time. I also had a doubt on the air conditioning cooling and he also examined that and told me everything is okay.

American Home Shield sent High Priority Plumbing Services for my garbage disposal that wasn’t working. I went online to submit the claim. The AHS website was good. It’s very user-friendly and self-explanatory. The contractors contacted me the next day and gave me an appointment time and date. Everything was good.

When I noticed the error codes on the front of the refrigerator, I went online to submit a claim for it. The website was clear and concise. Then I got an email, and then a call. A guy from Bay Winds Appliance came out first and diagnosed the problem. They came out about two days later and fixed the problem. He had to replace something. He also told me that I needed to defrost the freezer, meaning unplugging it. So, they couldn’t do anything until the lower half defrosted. The refrigerator has been functioning good now. They quickly resolved the issue. I hear the fan running from time to time, so I keep an eye on that to make certain that it doesn’t happen again. American Home Shield gives expeditious service.

I filed a claim for the AC over the phone and the rep I spoke with was very good and knowledgeable. Then, the contractor came out the next morning and they did an outstanding job resolving the issue. They corrected everything the last person left and they did it the way it was supposed to be done. They were very professional and the AC is great, so far.

There was a time when I had leaking issues with my kitchen sink. I submitted an online claim to AHS and found their website functional. The contractor whom they sent was very professional and polite. They rushed the service on me. Originally, we scheduled a date but things came up and we had to reschedule. The guy who was gonna work on the sink one weekend made a deal with his boss who asked if he wanted to work some extra jobs 'cause they had a schedule for that weekend. So, the contractor asked us if we were cool with the tech coming on Thursday night instead of Saturday. We got the sink fixed early and it has been fantastic since then. I wish AHS could lower their price so that they match their competitor's rate. Even so, they provide really good service so I can understand why they don't do that.

I submitted a claim online with AHS and I did it on a Saturday. Then I had to make a phone call on Monday morning and see what time the techs from Calvert Plumbing, Heating and Cooling could come and look at my dad's house. But the whole time that they were here, everything was okay.

The technician from Honest Appliance was very friendly and very courteous. The first time he came out, the washer was making a loud noise and the water wouldn’t dispense. So whenever it starts, it makes a clicking sound. On the second call, it was doing the same, but the technician cleared the error code. This time, he couldn’t clear it and he had to replace a part. He said the hose was bad. So far, so good. I would recommend American Home Shield to a friend.

My claim on the AC unit was absolutely fantastic from start to finish. The guy from Total Air Care gave me a 30-minute courtesy call and he was here within 15 minutes of the call. We’ve been with American Home Shield for about 10 years, and we will renew. We are very satisfied every time I’ve used the company. It’s been great. It’s been mostly plumbing and air conditioning. I called three times for the plumbing and this is the second air conditioner call in five years. Their customer service is great. I'm really pleased.

We were with Home Shield for seven years and then I switched to Choice Home Warranty and they really stunk. In the end, we went back to AHS. I've had good luck with any claims I've had which tend to be fixed. They resolve the issue. They sent J&J Mechanical recently and it went well. I've recommended Home Shield to my sister. She got signed up within a few years back.

Appliance Connection came out for the dryer claim which was actually at a house that’s not here. I didn’t see it, but from what I was told by my daughter, everything went fine. We've been with American Home Shield for about six months and the claims process has been good so far. The online process is kind of a normal thing now, it’s not a problem.

My basement was flooded and I didn’t know if it was coming from the water heater or from the sump pump. It shut down the whole home and we couldn't use our basement. I called AHS and the rep I talked to was great. They put in an emergency or expedited the service since the basement was flooded. The contractor from Parker Plumbing came out the same day. They got the problem fixed and cleaned up after themselves. They got up as much of the water as they could. They were very professional.

We had an issue with our cooktop that sits on top of the island and Axis Appliance Repair came out and diagnosed it. They had to order a part then they came back in a week to fix it, and it's good.

We put in a request with Home Shield for our AC unit and it went pretty well. The contractor came and replaced everything on the inside. They did a good job.

Our water heater has some problem. It would be dry in one or two days and then there would be water on the bottom floor. I thought it was leaking, but the plumber said it was not so it's not a water heater problem. It's just that hot water sometimes overflows through the pipe. This is the third time he has come back. AHS also sent another plumber who said the same thing. I have to just wait and see what's going on 'cause they're the expert but it's not a pleasure to see the water on the floor.

I've used American Home Shield several times and I've had ups and downs with them. I put in a claim to check out some pool equipment and it was great. The technician who came out to provide the service assessed the problem and replaced the part. It worked out great. I had another service request before that where my garage door opener had broken, and I didn't understand that it was covered by American Home Shield. I realized it when I was re-upping my account because we'll be ending in October. Parts had fallen and shattered on the ground so I swept up the garage and put it away and then, when the techs came out, they saw half a part that was missing that had fallen to the ground, so they wouldn't cover the policy. American Home Shield said they couldn't help and goodbye. They have a very strict set of parameters and they talked to me like they hoped not to provide service and any opportunity possible.

Our dryer was having trouble and I sent in a claim to AHS online. They did not immediately told me when the contractor would contact me. They said they would let me know, and exactly a couple of days later, they the name of the contractor and that he would be here on a specific date and he would call me beforehand. But I did not like the date because it was more than a week from the initial contact. And this was the second time I've done that. But the tech was funny and he found out was wrong first time, ordered a part, and came back a week later and it was fixed. It's all working fine. But if it wasn't for the long wait, then I'd be delighted with it.

My claim with American Home Shield went really well. It was super simple. I went online, paid and it was like, "Oh, okay, cool. Done." The only thing that I thought was confusing for me was I didn't know if I was supposed to call the contractor or he was gonna call me, so I did call him. But I'm really happy. That was being the first time I had to use our warranty, and I'm super thankful for it. The gentleman came out within 48 hours, identified the problem, corrected it and they were done. It was unusually easy. It was very, very nice for him to come in and just say, "Oh yeah, I see what the problem is." He was thoughtful. He pulled up the toilet, took care of it and cleaned the area. I love that he brought a bucket and took the yucky stuff with him. He was awesome. That was a legit plumbing call.

The signal on my dryer turned on, but it wouldn't actually turn on. A technician from AA Dependable Appliance Service came out and said that there weere parts was were bad. He needed to come back after ordering the parts which took almost two weeks and replace them. In the meantime, he also suggested for me to have the vents cleaned out. But I'm a little disappointed that AA Dependable wouldn't do the vent cleaning part when they came out. They used to do it, but they don't do it anymore. Also, the tech said American Home Shield wouldn't pay for it. So I called a separate company and paid a separate fee. They came out and said that it wasn't actually clogged, but I still had to pay. Then the little vent covering outside was taken out and was supposed to be replaced, but they never did. So now, I'm worried about bugs getting into the vent hole.

My floor was wet because of a leak in the wall, and I submitted a claim online. Navigating through the AHS website was easy, however, there are questions that do not follow under the frequently asked questions. I also talked to somebody, and then Intercity Plumbing came to service the request. The guy was great and very pleasant. He showed us where the leak was, showed us what he was doing, and told us that it shouldn’t happen again. He had to cut the wall and then I had to do the repair of the wall myself. Still, the whole experience has been very pleasant and I don’t have any complaints about American Home Shield.

A week ago, my washing machine broke so I filed a request for service. I got an appointment scheduled and then I looked up the company that American Home Shield had assigned me to, and they had horrible ratings all over the internet. So, I called them and said that I would like a different company. But they said that it was a good company and that they trusted them. So, I let it go at that.

I've been with AHS for two years. I called a claim in but it could’ve been a little smoother and easier to get to where I needed to go if I could talk to somebody instead of going through the digital punch ins. Other than that, everything was very good with Just Pro Garage Door.

I made a claim online at American Home Shield for a plumbing issue and it went fine. I had some questions about my Nano Board because I already had a new dishwasher delivered, but they couldn’t set it up because we couldn’t turn off all the water to the dishwasher. And so, the tech from Advanced Home Services walked me through how to shut off the water to the house and then shut off the water to the Nano Board.

I've been with American Home Shield since December of last year. My husband sees filing online a lot easier so that's how he normally does it. The technicians from Anytime Home Services that came out were great. They gave me a big time window which I was scared about, but they came towards the earlier of the time, and they called within 15 minutes saying they'd be here in half an hour. They were very cool and gentlemen. They told me the problem and they were in and out a couple of times to get some supplies. Once they were done, they tested it and showed me that there were no more leaks and they left.

Redemption for American Home Shield, and kudos to Stacy ** she came through in a major way to resolve my issues and went above and beyond to make sure my family and I were taken care of. Her hard work and follow up exceeded my expectations and my AC is running great. Extremely pleased with resolution.

When it was determined that my dishwasher was beyond repair...AHS offered to replace it with a lower end model that was not comparable by consumer standards. With the annual cost of an AHS contract, the multiple $75 service fees I had to pay for the same issue added to the cost difference to replace the dishwasher with a “like” model (same quality and features that they considered an “upgrade”)… well… would have been much cheaper to buy a new appliance outright.

My wife and I bought a new home this year and have it covered by AHS. We were relieved to have AHS coverage because our HVAC system was already 26 years old and looked incredibly rusted and unreliable. On Thursday, 10/3 we asked AHS to send a technician to evaluate our system because it was barely blowing cold air. The technician's report showed that technically the unit could be repaired. At the time, I was disappointed, but not too upset because I assumed AHS would cover the full cost of repair. I was told AHS would contact me to schedule the repair. That night, the HVAC system completely stopped working and we woke up to a very warm house in the middle of the night. I called AHS at 4:00 am (because why not? I couldn't sleep!). They said they hadn't received the technician's report and couldn't help me, but they'd follow up ASAP on Friday morning (10/4).

Pressure regulator valve failed, which caused our water heater, water softener, and faucets to fail. AHS took over a WEEK to address issue, causing more damage that they won't cover. AND they won't cover the water softener, so now we are out $4,000 to $5,000 to replace that.

They helped and resolved the issue. Replaced the unit - very happy with the response.

We have had issues with our air conditioner that is over 13 years old and continues to require repair. If it can be repaired, even a band aid to the next repair, AHS will require it to be done at the cost of the consumer. This is not good for the environment and we have to pay top dollar for the Freon that continues to leak out. The companies that they have contracted with do not even do their job to check out the system to fully understand what is the problem which requires them to come back time after time. Then they try to sell you a new unit because they know it is going to be a problem again and again that AHS will not replace until it is 100% unrepairable. I am not trying to get anything out of the warranty other than what I have paid for over the last 5 years. There has been a lot of out of pocket costs and inconvenience to repair.

American Home Shield had an affordable price for me when I looked at different companies. We purchased this insurance so we could get help if we'd have a problem. I've been with AHS for two years and have had issues last year but this year, I don't have any problem with them. It's easy to call and submit a claim and they communicate with the companies. With my recent AC claim, everything was good and so quick. I claim the next morning and in less than half an hour, the company called and scheduled everything. They then came and fixed the AC. They are good and professional and the air conditioner is now working.

I have been a loyal customer for 15 + years with American Home Shield and as soon as I need to request service for my A/C unit they denied my claim. I was told the coverage type I had was not competitive anymore, huh? And, If I wanted to ensure my items would be covered in the future I would need to upgrade my coverage type now plus pay more money.. But, what about my a/c unit?? Yeah it would still be denied because it would be considered pre existing.

On September 12 a service was requested thru AHS and now October 8, 2019 and this issue has not been resolved. They are quick to do the monthly charges and service fees, but when it comes down to the service they are horrible. I keep asking for a supervisor or manager to contact me and it appears that they do not exist. I am told they will call back but have not been successful. They have sent at least two technicians to assess the problem and have not been able to fix it.

To file a claim, just go online. It's pretty easy and takes seconds. The contractors are also good, friendly and professional. One contractor was A1 Accurate Appliance Repair and they fixed my dryer.

I submitted a plumbing claim online with AHS and they sent out Master Tech Service Corp. The techs did a great job and everything was perfect.

I've been with American Home Shield for more than five years. I get the service quickly and get a contractor quickly assigned. Every time I make the call, it's good service. Recently a person from Gilmore's Home Solutions came in and promptly installed the dishwasher. It's all fixed now.

My air conditioner wasn’t working. I called Home Shield on a Friday and First Choice AC Company didn’t come in until Monday. That was the most available schedule. I asked them that there has to be somebody out there that could come over that day, this was when it was really hot, but the guy said, "No" and to me, that was not good customer service. Also, I called because of the plumbing and the same thing happened. I had a leak that same Friday on my shower and they couldn't get a plumber out here so I had to turn off the water. The issues happened at the same time and it was the weekend. I said I had to shut off the water from the shower and then I didn't have AC. It’s over 100 degrees here.

One of our toilets was making a really loud noise when it flushed, almost like the pipes are gonna burst. I phoned in a claim to AHS and Brick Street Plumbing was sent the next day. It was really fast. The plumber was very friendly, nice, and knew what he was doing. He replaced something in the toilet and it hasn’t made the noise since. Everything got fixed perfectly.

We were doing a check-up for the furnace, and I saw an email from American Home Shield offering that service before the winter. I went online to put in a claim for it and the contractor got back to me within 24 hours. They sent me a text message for the schedule. They scheduled the service within seven days. They were actually gonna come a lot sooner than I was available. But it worked out fine. I will recommend American Home Shield. But it would be better if we don't have to pay the contractor when he comes out. I had an incident where my tenant paid cash to the contractor, but they couldn’t find the money. It was a big deal. But they straightened it out.

The motor in the pool house was leaking. I called American Home Shield and submitting the claim went very good. I’ve never had a problem with them and that’s why I’ve been with them for a few years. Alchemist was excellent too. They did beautiful. They cleaned up when they finished. You would never know they were there. I was out of town when they came. Unfortunately, things break on a Sunday so it was a little tough. I haven’t had a vacation in years and that was the first vacation that I had. I trusted American Home Shield so I left the gate open and the contractor came in, the guy did his work, and he locked the gate when he left. I left him a tip and that was it. I’m happy with AHS and I wouldn’t leave them.

Appliance Medic came out and was fabulous. They did the job, no messing around, and that was it. They were pleasant and professional. We've had American Home Shield for two years now and we've been fine with them. I have recommended them to friends and they have it too.

Royal Flush AC was the best. American Home Shield sent them for our AC. It wasn't blowing probably because it's an older house. It's my parents' house. I have American Home Shield for myself. I also have it for my mom and dad. Another company came out first which is Airtronics. I don't think AHS should use them because they came out first, and it was almost two weeks, and I had heard nothing back from them nor AHS. I called AHS, and they were okay. Airtronics was supposed to get back with us with their finding and let us know, and they hadn't gotten back with AHS.

I filed my AC claim to American Home Shield online and it went through really well and easy enough. I called that in on a Saturday. Someone called me on a Sunday to schedule an appointment on Monday. The contractor from Myers Comfort came in. He was very knowledgeable. He identified the problem almost immediately, and he had to look on the availability of a part, then he came back, took the parts out, took them off somewhere for a couple of hours, brought them back and reinstalled. They did very well. The AC works fine now.

Cooling AC & Heating came out the same day I submitted my air conditioner claim. The guy was really professional. It took him over three hours to get it done. I like the American Home Shield company. They're great.

I filed claims for the air conditioning unit, the electric outlet and the furnace tune-up in the same week. I needed to get things done and I called American Home Shield to request for service. I’m having a follow-up today on my air conditioning unit. I have an overflow set up like a safety precaution. If the air conditioner is running and water builds up too much, it has an overflow where it would shut it down. So, it’s a possibility, there may have had a blockage in the line. The contractor told me it wouldn’t be any problem to call and I had this experience last night where it overflowed again. So, they’re coming out this afternoon. It’s great service with the contractor. The work done was professional and I would recommend AHS.

I'm very satisfied with American Home Shield. My AC was not working, so I made a call to them and Liberty came to my place. They checked out the AC and made a diagnosis, and after some time, they came with the right tools and fixed it. I asked them, and they told me exactly what they did. They were awesome. Liberty is a very good company, and the contractor was very professional and experienced.

I closed on this house March 28th. The 28th of September would've made it six months. I have called American Home Shield three times. I already had plumbing, HVAC, and electrical issues. I got the home inspected two times. The issues may be minor to the inspectors, but they were really major to me, being a first time homebuyer, so those problems should have been caught. But it's neither here nor there. It's a 200 thousand investment. I have signed my life away to the house and I am stuck with it, so I just gotta make it through.

A pump was broken on the dishwasher. I initially went online which was easy, and then I had to call someone. The AHS reps are from another country but they’re very polite. However, the issue wasn’t fixed. I don’t understand what happened. The contractor replaced the pump but then returned it. However, the contractor was very good. They’re coming back on Wednesday so we’ll see what happens.

We had another home warranty when we bought our current house and we extended it for another year, but they decided we used them too much, so they kicked us off after the second year. And so, we went with American Home Shield, and they've been great so far. It was cheaper than the other plan. I've been very happy with American Home Shield. We called in a claim with them and Myers did a good job when they were there. It was a blown capacitor and he replaced the capacitor. It fired right back up and everything worked fine. But I did have the same unit go out last night, so they're coming back tomorrow.

Before, I just called American Home Shield to file a claim and now, I just go online and submit it. Ben’s Appliance Repair came out and it was great. The contractor didn’t fix the issue at the beginning but he came back and ordered a different part, and everything is working great now. The refrigerator door had been squeaking and making lots of noise when you open and close it. He also had to order a part initially and it was a small part. But it was still making noise. So he had to order the whole hinge for the door and that fixed the issue.

My house and my daughter's house are covered with a service warranty by AHS. We had a claim for the AC in my daughter's house and the first company that came out to look at it was Amen Air Conditioning. Two guys were here for 35 minutes and I asked, “What’s going on?” They said, “Well, we don’t know how to fix this, we don’t work on this kinda units.” I said, “What do you mean this kinda units?” One of the guys said, “Well, these kinda units, there’s three separate thermostats, and they all talk together, and this one’s not listening.” I said, “What?” I’m not an air conditioning guy, but I know that didn’t sound right. That was crazy.

My experience with AHS has been great and requesting for service through their website is really easy. They sent Kern Key to change my locks. They called me and set up a time when they could come out. I'm available all the time so they came out and they were prompt and quick. The guy was super courteous and I have no complaints with them.

Submitting a claim online with Home Shield was straightforward and very effective. But when I submitted my claim online, there was a charge right away and they assigned it to somebody. Other than that, it went great. Home Shield assigned Felix Appliance Repair and I was very comfortable with them. I was a little bit nervous because it's not a bigger name company and I've had some bad experiences with the smaller type of organizations. But the guys at Felix were very professional and very thorough. They fixed the issue.

American Home Shield sent out a note that as a new home buyer I could have my locks rekeyed. And so that was what they came to do. I called AHS and the person I talked to was efficient. The contractor was also very fast and nice and let me know what we needed to know ahead of time. And he came on time. Everything went smoothly.

We’ve had American Home Shield for a long time and I’m satisfied but I hate that they keep raising their price. It used to be $50 when I first started and now, it’s gone up to 75. I called in a claim to AHS when we couldn’t get the water heater started. The contractor just held the button and it lit. He was great. It was just our own ignorance not knowing how to start the water heater but it’s about 15 years old and we’re kinda waiting until it blows.

My parents referred Home Shield to me so I went with them and I've been with them for a couple of years. I submit claims on the phone and I was a little irritated last time I had to put a claim in. My dryer wasn’t working and I had to wait on the phone 45 minutes to get somebody to take my claim. It was way too long. And I can’t be in front of a computer. They say I can go online and do it but I don’t have time. I’m with three kids, running errands and going to doctor’s appointments. For me, I put my Bluetooth in and I do things on the phone. So, I was a little upset with the service from American Home Shield where I had to wait 45 minutes, but I haven't had that issue ever since that one time.

American Shield is a great company. I called to submit a claim with them and everything was great. I've been with them for about a year and I will tell somebody else about them.

Reliable Appliance Repair came out to fix the garbage disposal clam that I filed to AHS. The contractor came out the next day but by the time they came, the disposal started working. He didn't do anything. He just said that it was something that we did. My son was able to use the screw they used to put under the garbage disposal and turn it around. Everything is working now. Aside from that, I was very, very, very happy with the guy with the dryer. If I have any issue with the dryer or washing machine, I don't want AHS to send out Pro Appliance because they didn't do anything. It was the second guy that found out the problem. He said something was broken and he put a new part, and it's working fine now. The lady I spoke with last was very nice and she really did what she was supposed to do, and expedited the work order.

AHS' price has gone up quite a bit. It was almost $800, $900 but now it has gone up to about $1200. I've dropped my warranty on one of my homes. Also, their system is limited online. I can't describe a lot of things. I have choices only. My AC wasn't working one time and with that, I can't really describe what's happening to it. Sometimes, the issue isn't the AC alone but the duct as well. I phoned in a claim and Advanced Comfort Solutions came out to do service. The technician was really knowledgeable like he fixed the problem right away without trying to sell anything. Previously, I had a problem with Royal who was trying to sell their unit to us by saying that ours needed to be replaced. That tech didn't clean up my coil. With the one from Advanced, I was really happy. I was impressed by the timeliness of the tech. He took his time to clean up and did a thorough job. My AC has been awesome since then.

The water in the shower in our bedroom upstairs was only running in the tub. I called up American Home Shield and they sent out a service person. When they first came in, they didn’t have the right tool to replace the faucet thing, and they came back the following week. The plumber came in and took it out. He then went to the hardware, and got the one that fits it, and then came back and installed it. Both guys were nice people. Everything went well. Everything is working perfectly.

We kept having to have Sears out to work on the washer and dryer. We kept having to have the AC man out to work on the AC. And things were acting crazy. I used plug-ins on the north end of the house. I stuff in and it burned it up. When the AC guy came from Cub Heating & Cooling, he told me that it was electrical. So that made me call American Home Shield and call for an electrician. American Home Shield called an electrician that was over two hours north of me first, and they declined to come down here. And then they called Pro Service and they were fast. They are in the same town, and 12 minutes from my door.

The first time Heritage Air & Heat came out, they took the part that was broken, and then they sent a tech back out to make sure everything was going fine, and it was fine. It was perfect.

We had a faucet that wasn't working. I made a claim with American Home Shield over the phone and everything was fine. It was just that we were on hold for a long time. The bad part was that they don't seem to have enough people to answer the phones. They sent Rudd Mechanical. They were great. They came right out once we had the order done. Things have been going good since the repair. It's fun to have a faucet that works.

Everything went well with our plumbing claim and Friendly Plumbing did a great job in resolving the issue. Also, I've been with American Home Shield for a couple of months now and the claim submission process is good.

Something was wrong with the garage door, so I submitted a claim at American Home Shield for it. The website was easy to use. However, I was hoping the contractors would be much more proactive to call me rather than me chasing them down and calling a couple of times to schedule. The good thing was that American Home Shield gave me their number.

I had an electrical issue in my home where I have tenants. The light in the hallway went out, and it somehow affected the air conditioner. I called American Home Shield and their reps gave me the name of an electrician who was gonna go over to the home and take care of the issue. K Richardson Inc. came and the tech fixed the problem. With AHS, some of their contractors would get back to me within 48 hours. If my basement is flooded, I don't want them to get back to me in 48 hours. Still, I would recommend this company. I'm happy with them.

The first time the contractor came, he asked me what was wrong with the fridge. And I said I didn't have ice and water. Inside the fridge, not on the part of the ice, it was icing at the bottom. It was freezing up. So, I pull out the bottom container, so he can the see the ice at the bottom. And then, he just went ahead and put his hand inside the icemaker and he said that a part is not working. I didn't know what they needed to do to fix my fridge and I thought I explained and that he understood what was with the fridge.

My boss recommended American Home Shield, so I signed up with them. I received good service from their reps and when I had a claim, they sent out EJ's Appliance. The techs also provided great service.

Our AC unit is now good. American Home Shield sent out ACS Absolute Comfort and fixed it.

When I purchased the home, the refrigerator came with it and there was a piece that apparently was wear-and-tear. It breaks off over time in the condenser so, it rendered the ice maker useless and that was replaced. I initially did the claim over the phone and I had some scheduling issues. Also, the first contractor was rude. So, I called in and I had the associate. Rather than trying to work it out with that contractor, I just told him I didn't wanna work with him. AHS switched me immediately to another contractor and I had no problem. They accommodated my schedule and it worked out great.

My most recent claim with AHS was for a dryer belt repair. I filed that online and the website was relatively straightforward. Then, the contractors came out three days later and they showed up on time. They did the repair in one visit and it was very satisfactory.

I called American Home Shield and they got someone out here quickly for our plumbing issue. C Mayes Plumbing & Heating, the contractor, came out and fixed it. Everything turned out right and I had no problems at all. Everything was great with AHS.

The air conditioner wasn’t working like it was supposed to. I went online and looked up the Home Shield. They got something going on with Freon-type situation with the air conditioner, and that’s the one that I clicked off. Very shortly after, I scheduled with a contractor and I got a call from somebody at Thermodyne. Their service was good. They were professional and timely. So far, everything has been functioning fine. We’re in winter now, so I just turn it off. My wife brought AHS up because her sister has it, and so she figured why not. It’d be good for the house. We've been with them for two years now and so far, I'm satisfied.

I went online to submit a claim regarding one of my air conditioning units that was not cooling the house properly. It was fine and easy navigating through the website of AHS. They said the contractors would be here between 10:00 and 1:00, and they actually showed up at 11:00. Extreme Heating and Air, LLC came out on Saturday. The contractor was very professional. He identified the problem and took care of the issue quickly. Everything was fine and it made everything pleasant to live in. It’s gorgeous.

We called American Home Shield when our air conditioning upstairs stopped working that night. The tech came over the very next day, and thanks to AHS for initiating such a quick visit. His name was James and he did a great job. He was thorough, and he took care of it. He explained exactly what he was doing, and how we can avoid it in the future, and what to do in the event that the air conditioning happens again, to kinda troubleshoot it so we’re knowledgeable on the repair to fix it ourselves. He was extremely helpful, and he was quick. He was the right dude for AHS to have to send over, and we’re appreciative. We insisted that the sellers purchase a home warranty before we purchased the house, and we were glad that they picked AHS.

Everything went really well with a claim I had with American Home Shield. In my service call with them, they reviewed if the coverage was there, and they said everything was covered, and then they assigned a person. It was very professional, very quick, and easy. Then I called up Ace’s Garage Door Repair & Installation, the assigned contractor, and they followed up quickly on scheduling a date. They had a very good dispatch service where they kept me aware on the day of service, where the person was, and how soon they would be arriving at my place. That was really helpful where I could have a good idea when they were coming. Then they came in, fixed the problem in less than 30 minutes, and everything was done. I even already recommended the company to a friend who had an electric issue.

A friend of mine recommended AHS. That was the first time I've ever heard of appliance insurance like that. I said, "Yeah, that sounds like a good idea," and I looked into it. Every time I had any kind of issue, it was very easy for me to make an appointment, contact AHS, if I have questions, anything like that. I can call their number and they're really friendly and they have always helped me.

The AHS website was good when I submitted an online claim. It's pretty easy to use. Then they were in touch with me within 24 hours. Intercity Plumbing replaced the flapper so the water stopped running. They did it within 15 minutes and it was great. I was shocked with how quick everything got done and my day was not disrupted at all. They were extremely professional and very accommodating. Everything has been wonderful since they came out.

When I needed to have the yearly service check done on my furnaces, I called American Home Shield and they connected me with a contractor who then came out to provide the service. He was on time and very professional. Initially, when he came, he only had paperwork for one furnace and I told him that I paid for the services for two. He offered to call his company and I couldn't afford for him to come here and do one then get away because it was my day off, so while he was calling his company, I contacted American Home Shield.

Submitting my appliance claim to Home Shield was pretty simple. I contacted them and talked with an agent. They pretty much scheduled my appointment with Whirlpool. Whirlpool came out, looked at the appliance, and figured out the issue. Then, they came back for a second visit and did the installation. They resolved everything and they did an awesome job.

We initially had some problems with the Whirlpool refrigerator keeping our food cool. Then, sometime later, the freezer stopped freezing food. We weren't aware of that until two days later. I pulled open the door and everything was thawed out. The technician, Bill, was great and we got quite familiar with him. He lives in our neighborhood, which is awesome. He was very helpful, informative and was as perplexed as we were as to why the unit wasn't keeping things cold. We went through four different service calls and it was kinda hit and miss. We got an entirely new built refrigerator but it took almost six weeks to get our freezer going again. We paid the one-time fee of $75 but the rest were related service calls since they didn't get it fixed.

My AC quit blowing cold air so it was deadly hot then. I called AHS that same day. It’s actually faster to get on the internet but I can’t get on it. Every year, they give a different customer number to sign the contract and I never know what it is. So when you get on the internet and you don't have the proper year, then it won’t do you any good, which is a horrible thing because sometimes, I can’t get in touch with AHS. I have to call back and I have to wait. I almost dropped AHS a couple of times over the last few years because it was aggravating. But it hasn’t been like that the last couple of times. I got in touch with them quickly and they got somebody out there the next day. So, I’m happy. The contractor, Comfort Heating and AC that came out was terrific. They were professional and intelligent. They fixed it while they were there. They had to have a part and my AC was low on Freon too, and they had those with them. I was impressed. My AC is perfect now.

I had an issue with one of my burners on my stove not working and the microwave's crackling when I'm putting something inside it. I called American Home Shield to file a claim. They said that the contractor, ALFA Appliances, will reach out to me within 72 hours and they did within 24. The service was quick. It was fine. They cleaned the burner and they sent in for a new part for the microwave.

My air condition was running, but it wasn't blowing out cold air. I set up the initial claim online and everything was great with American Home Shield. It was just the company that they hired that wasn't fine. The first company came out when they said they would and did everything they said. They were charging me $1,100 for Freon, so I had a couple questions about that. After I got the first one answered, I thought about a bit more and called them back in 10 minutes, and I had the second one answered. Then I called them back another 10 minutes after that, and they answered that question. And the lady got frustrated and told me to just find somebody else to get a second opinion.

My AC was leaking. I filed a claim online with AHS and the tech they sent out was wonderful. But he had to come back to complete the repair and since then, the AC has been working well.

The garbage disposal stopped working. It wouldn’t drain because it couldn’t chew up what was in it. AHS claims process was easy. You just log on to file a claim and just push the button. They contacted me the next day. And then, the contractor from All Hours Emergency Plumber called and said he’ll be there in 25 minutes, and he was there right on time and took care of it in less than an hour. He had to replace the garbage disposal and he had one on him. Since then, everything works fine.

I had a plumbing issue and I submitted a claim to American Home Shield through the website. I had water in my basement and the contractor said that there was a clog in the drain. He was great and since he came out, everything has been good so far. I’m pleased with AHS and the service that I received. This is a great program.

I filed a claim to American Home Shield for the refrigerator. I did that online. The online process is fine unless we are having plumbing come out, and I had questions about various things on how to do it. So, I had to call somebody and talk to somebody in order to know how to properly fill it out. When I had to call in, they answered almost right away. The contractor from Authorized Service came out and he took care of the things that were a problem and everything's fine.

American Home Shield had the motor and the blades of my ac replaced, and it’s working great. Originally our ac was blowing hot air and then AHS sent somebody out to work on it. It was working, but it was making funny sounds, and it just sounded like it was off-balance. And then they came out and rechecked it and decided that it was the motor and the blade that was off-balance. They needed to be redone. American Home Shield has been great. Their contractor is wonderful. I love working with them and always request them.

Heritage Air & Heat came out and did the work for my AC unit. I told them that the outside pipe is leaking with the AC water and the contractor said that it will stop within 3 days. I waited and it's been a week now but it’s still draining water from the outside. Within normal cases, it doesn’t drain the water from that outlet. So, I’m not sure what’s going on and I will have to call them back and tell them about that.

Our AC just quit working. No cold air was blown out. I submitted a claim online to AHS. I did it at 8 o’clock at night, and then the contractor was here at 10 o’clock the next morning. He was really good. It was taken care of on the same day. It's been perfect since the repair.

Shortly after buying the home sewage started backing up in the bathtubs. AHS sent out Sunshine Plumbing who tried to fix the problem. After some time they said they did not have the equipment needed to descale the sewage lines. They advised that Mr. Rooter would need to do this. I called Mr. Rooter and the work was done. AHS refused to reimburse me for the work because they said we should have called back for authorization from them directly rather than following the referral from Sunshine. We had sewage backed up in the tubs and had to do something. After many phone calls to AHS they have refused to pay the $2000 bill. They certainly had the nerve to send us a bill for another year of service after 12 months. The people we dealt with on the phone were not helpful at all. I will never deal with AHS again.

I made a claim in July because my AC was leaking. They sent out the first company they used 4 times and they did not repair the issue. I asked for a different company. The second company came out, did not repair the issue, and did not return multiple emails and phone calls trying to schedule another service. The second company also charged me for materials that I did not need. My AC is still not fixed, and in the meantime I have water damage and mold from the leak and AHS says they don't cover that despite the fact that they have not provided a competent service team over the several months this has been going on. Disgusted. I DO NOT RECOMMEND THIS COMPANY. They take ZERO responsibility for repairing problems nor for secondary issues that occur when they send out incompetent service people.

For some reason I've been a customer with them for a few years now and it has continuously gotten worse. If all your service is routine it typically goes just OK. If you happen to need an emergency call out good luck. We had our hot water heater fail and start leaking. For some reason the builder has them in the attic... so you see where this is going. It took 5 calls to finally get them to even look for someone to send out. This is on a Saturday and the first "available" appointment was Thursday. An additional 4 calls got us approved to get an Outside Authorization to find our own plumber. We found one and after we received the quote he called for approval. We were told we needed a second quote. Keep in mind my water is still running damaging my home.

I had my hot water heater replaced in August. Technician assigned had to cut a hole in the wall to install a pipe. American Home Shield took weeks to assign a contractor, and action is still pending since August 2019 to repair a 1 ft whole in the wall. I have called AHS 3 times because contractor is still waiting on authorization from American Home Shield to proceed with work order. This is unacceptable!