American Home Shield Reviews

American Home Shield never solved my problems. Every time I call for service, they always put a lot of excuses. I'm not happy with them or with the companies they've sent. Viking Air came out for the AC unit. I asked if it could be fixed and they said according to the company, it was missing parts that was why they couldn't get it fixed. They requested for a brand-new AC unit which was $7000 that American Home Shield wouldn't cover. The repairman wanted to fix it on the side, not through American Home Shield, for $4000. I put another request before that one and it never got fixed as well. The first time the guy went over there was in December. It was not heating and he said it was low on freon. He wanted to charge $700 for freon that was not covered by American Home Shield. I sent a friend of mine over there to check the AC and it had nothing to do with freon. It was a thermostat problem and he fixed it.

I did a claim for the filter of the pool that wasn't working. It looked terrible when the contractor took it out and started taking some of those things out. They were great people and I would use them again. American Home Shield has really improved. They've been doing a wonderful job. Back in the day, sometimes it wasn't so easy to deal with them. I had to battle every time there was a problem. Someone came out here for the faucet in the kitchen sink. He wanted to put one of those small faucets, and we had a large faucet in there. I went to Home Depot and bought my own faucet.

When I did a claim for my garage door, the repairman fixed everything. He explained all details and was excellent. We pay American Home Shield monthly so there could be a reduction in the service when their contractors come out 'cause it's not like every month we use them.

The tenant was complaining about the house not cooling down properly. A contractor with American Home Shield went out there and did some work that cost me 600 and something dollars according to our property manager, which I was unaware about. I wish I would have known about it before the repair was done. I didn't even know they were changing out anything in the house and whatever they did, it did not fix the problem because I still had to pay over $9,500 for a new AC and heating unit a month later.

I had some duct work up in the attic that needed to be fixed. The first gentleman American Home Shield sent out didn't catch the problem so I had to call them back up to have somebody else come out. They sent out the same company and the same person who did the same bad diagnosis. I called them back again to send out another person. When that guy came out, he told me there's a big hole in my vent. When I contacted American Home Shield, they said that particular thing is not covered under my warranty which in my estimation should be because that was part of the deal.

Lake Area Appliance Services has been out a couple of times and they do quality work. But I wouldn't recommend American Home Shield. I've been with them going on 10 years, and I'm paying $146. I opened up a policy on another house, and that policy is 40 bucks a month. You would think as a loyal customer, that American Home Shield would try and make the necessary adjustments, but they won't. You have to cancel your contract in order to get a better rate. They could fix my current rate to where it is reasonable, given the fact that I have two. I shouldn't have to cancel the contract and start all the way over just for them to do something, and that's what I gotta do.

My daughter and Kevin, a distant family member, live in the house that we own in Amarillo and they never told me what happened as a result of the call. It had to do with the water heater and somebody came out and took care of it. Kevin was there when it happened. It is fixed or they would've been calling me. The service needs to be prompt. That’s important. It took about an hour to get the issue fixed. But we appreciate how AHS has helped us repair things and keep that house repaired. I’ve used American Home Shield for a long time and we've stayed with them. We are very loyal. If they didn't perform, I would have left a long time ago. I went off for one year but I decided to go back. I don’t live in Amarillo anymore which was why I decided to get AHS on it. It’s gonna be easier for our kids. At various times in their lives, they've all lived in that house. It’s our family house where we raised our kids so, I needed to get it protected.

I file claims with AHS online. It's easy and self-explanatory. Also, I've told several friends that so far, I haven't had any issues with them. It's been great. Recently, Appliance Nerd came out and they were great. The tech was Will and he's been out to our house a couple of times. We had a really good experience with them.

I had a sink faucet that pulls out that was leaking and as it was leaking, it leaked down into the bottom under the sink and created a mess. My garbage disposal was messed up, too. AHS took good care of me and got back with me the next day after I filed a claim and had somebody coming out. AR Plumbing came out and took care of both things and I haven't had any problems since. Also, the tech did a good job. He came out when he was supposed to, actually a couple of minutes early. He replaced the disposal first and got a part for the faucet. He came out the very next day and replaced it and made it work. If you're gonna have a house, you need a good way to insure all your items and AHS is great. I've done a few other claims since I've been here, and every time, they took care of me pretty good.

Our experience wasn't great this last time. We had an AC claim and this all occurred around the 4th of July so I knew that it was gonna be a little bit of a wait, but we weren't going to be at the house. They said it would be Wednesday before they could come out so, my husband took off work and went during the hours that they said they were gonna be there and nobody ever showed up. It was at our second home, which is away from our home, and he sat out there in a hot house for eight hours waiting for somebody to show up and they never did.

My husband is really unhappy with AHS at the moment because we had someone come a month ago to fix our dishwasher and they needed to get another part, which took three or four weeks to come. The part came and they came and put in the new part, but the guy who put it in did not know what he was doing and broke the dishwasher further. My husband complained to the company and said the guy that came did not know what he was doing. When he put it back together, he threw away two of the screws and there were screws missing from the dishwasher. The dishwasher couldn't work and would have leaked, the kick plate was ruined, and all our buttons didn't work. He broke it further.

My oven went out so I called in a claim to AHS. I spoke with a person and paid $125. The claims process went through fairly smooth. Then, they said Diaz Sons and Daughter would be out at a certain time. They called me and then we set up an appointment with them. They came out and they were very professional, did the work, and ordered a part. They came back with the part on the second day and they were on time and did what they needed to do. AHS is a very good company. One time, I came home from the hospital and my air conditioner was totally shot. I called them and they had someone out there right away. Also, one of the features is that I can get a second opinion regarding my issue and I've taken advantage of that. I would recommend AHS highly.

The ease of putting in a ticket and the automated process are good. I like that. The company usually reaches out in 24 hours but sometimes the contractor would come visit multiple days later and it could be a week before I see somebody. I also don't like that when somebody comes out, there's always inevitably something that's not covered. There's extra work and extra cost involved. Last time, All-out Plumbing worked on my garbage disposal, which wasn't working. It wasn't turning on and it wasn't locked up so they replaced it -- love that. But the disposal they replaced was a lower horsepower, not the same model that I had. The service is great but the output is usually not 100%. It's not set it and forget it, like you would hope to have from a home warranty. But my interactions with the American Home Shield folks has always been good.

My last claim with American Home Shield for the AC went perfectly as expected. It's working as it should. All companies in that realm have too many exceptions to what they offer. So, you have to read the fine print of what you get and don't get. They're not perfect but they did what I expected them to do.

Recently, United Air Temp came out and worked on our AC. The unit broke down with the motor. They had to order a part, so it took a couple of days. But they got it fixed and the air back on. I like AHS because I don't have to have a person. They handle that for me. I don't have to search and read reviews and figure out who to pick locally. I let them do it and I’m happy pretty much.

I called AHS and I went through the automated system and it told me what issue I have. I told them about the air conditioner. They explained what was happening and they said that they would assign someone. I got an email saying who it would be. After that, the tech called me and finally, he came out and took care of business. When he arrived, it was a matter of minutes and he had it fixed. We've been with AHS for 18 years now and they're very responsive and I haven't had any issues since I've had them. They've always rectified the problem. I would recommend AHS.

Clubb’s Home Remodeling & Plumbing Services came out for our AHS claim. They had to do pressure to fix the shower. For the bathroom, as it was leaking a lot, they had to do something where someone else came out, and all they did was change something. The tech told me that he was gonna leave and come back with the tools to fix the bathroom. But they called me and said that they couldn't come out because it would cost more for them to fix it.

CJA Mechanical came out and worked on some plumbing. They had to cut a hole in the ceiling to access the pipe. While doing so, he cut an electric line and would not make good on fixing it. He said he didn't do it, but I was sitting right there, and when he was using the saw, it broke the circuit. The circuit breaker went off. He was denying that he did it. American Home Shield said I have to take that up with them, that they don't have any responsibility for that. I'm not happy with that. It’s very dissatisfying. It‘s also very difficult to get through to a human when you try to call AHS and you're on hold for extensive periods of time.

I've had American Home Shield for four years, and I refer my friends all the time. Their price is good. Recently, I submitted a claim for my dryer. It wasn't heating up, and the timer was messed up. I'm one of those people who find it easier to call, so I called, and it was good. I don't memorize my account number but they were able to look everything up by my phone number, then they just asked for a name and what the problem was, then I paid my deductible. Within 48 hours, I had a technician calling me to set up an appointment.

My claim for the air conditioning unit didn't go well. I had to follow up three to four times on it. Every time the technicians came back, they were saying there was a problem with the Google thermostat. I contacted Google and got a new one. But again, the technicians were reluctant to fix it. They were saying Google thermostats are junk, and they didn't want to fix it. I have heard of similar issues from other people where a technician came and they were able to fix it, and people are using it. I don't know why these guys were reluctant. They don't want to use that Google product itself. What they did was put back the conventional one which is the Honeywell.

I have my AC coverage, and when I signed up with American Home Shield, they said they replace appliances if they go out. If it can't be repaired, then they will replace it. When my AC went out, I called the home warranty company and the repair people tried to fix it, but it couldn't be fixed. They sent out a second contractor, A & C Heating & Cooling. They came, but they hardly fixed my unit. I had to be calling American Home Shield for A & C because they wouldn't just call. It was a bad headache and my AC still is not working, but I refuse to just call and stress myself out. So I didn't call back A & C. I still owe them too, and as soon as I get some money, I'm gonna pay them. However, if I have a home warranty and I was paying every month, why should I owe a contractor?

The repairman who came out and worked on my central heat and air did a good job. He came when he was supposed to. My thermostat was messed up. There was a sensor that wasn't getting enough power to it. It was supposed to read one thing, but it was reading real low. He worked on it and I haven't had any trouble since. When I bought my house almost 11 years ago, the previous owner had American Home Shield. He paid for it for a year and I took it up after that. I like that I can call any time, day or night, if something happens, and they get right on it. I like American Home Shield and recommend them to family members all the time. I wish the rate didn't go up from when I first started paying for it, but everything is going up.

I had two major water leaks under the house, one was under the kitchen slab, and the other one was under the bathroom slab. I worked with the plumbers, and they were fast in coming and taking care of the issue. USAA would not cover the pipe that goes under the slab and that was where American Home Shield came in. It was around 2500 for each pipe and I was able to get back a credit of $1000 because Johnny from Second Opinion Plumbing said that once a year, American Home Shield pays for that type of pipe. For the bathroom slab, I needed a letter from Second Opinion Plumbing that stated that Johnny had done the static test and there were no more leaks under the house. That test was supposed to have been done after the foundation got repaired.

I did a claim for my spa, and it went great. The tech was very prompt. He had to order something and come back and fix it, and he did it in a timely manner. We've always had a good experience with American Home Shield, and my daughter just went back to them as well.

I had American Home Shield for 15 years on a different residence, and in this house, I've had them since 2018. It's been a good. This year I qualified for AARP discount so the price went down further. I got a notification from AARP telling me that we should get $155 off American Home Shield. I called them and they divided it per month and dropped the rate for me. I used them when my AC capacitor went out. In less than 24 hours, a repairman came in and did a replacement of the capacitor this summer. I placed the claim on a Saturday, and he was here Sunday morning. He was friendly.

Reaching out to American Home Shield has been easy. I always do it online. I'm an old guy, and it's simple. I put my order in, then they respond and make sure I know what's going on. They tell me who's coming. They'll send a text about if I need to call the company, then I should be getting in touch with them on a certain time. I've never had to wait on that certain time because they've always gotten in touch beforehand. They're good.

It's been positive with American Home Shield. There's a monthly fee that they charge and that has pretty much remained the same. But whenever you call and make a claim, there is a service charge that's over $100 that they ask that it be paid before they give your order to a contractor. That's a little bit bothersome because you're paying a monthly fee plus a service fee. If the service charge was something like $80 per claim, that would be preferable.

We have AHS for over five years and we had numerous issues with them on more than one occasion. Recently, our air went out, it was in the worst heat it, and it took AHS over a month and a half to do anything. They kept saying the condenser unit was ordered, but it wasn't ordered. Then they finally let the contractor get their own unit so we could get some air. I had to fight with them to pay for a window unit that we had to purchase or we'd had to move out. But the techs were fine.

I've had American Home Shield for about 15 years. I like knowing that if anything goes wrong in my house, like my washer or my dryer, I can call them and they will send someone out and fix them. Last time, my fan wouldn't go off and it wasn't putting out cool air. The repair people had to put in two parts for that and something else, and now, everything's working good. The first tech came when my kids were here, but I didn't see him. I was just coming in the door, and then the one that really did the repairing of the air was a very good technician. I really liked him.

I called American Home Shield because my room was hot. It was easy to submit a service request for my air conditioning unit, but when tech came out, all he did was look around and make some suggestions. He said that one of the ducts going into our room was a bit too small, then he said that the outside unit needed to be cleaned. American Home Shield said they wouldn't pay for it, so I'll have to find someone else to do that.

I've enjoyed American Home Shield so far. They've been really good. I call and they send somebody out right away. The recent one was for a plumbing problem. There was a leak and we didn't know where it was, but then I found it up under the sink in my kitchen. American Home Shield sent out Ken Tyler Plumbing, and the plumber was supposed to get here about 10:30 that morning, but he didn't get here till about 1:00. He was working on another job and he delayed on it, but he kept calling me. He got here about 1:00 and he was gone about 3:30.

American Home Shield's price is good with what they've done. They have to take care of some things for me though. I'm still waiting on the repair people to complete my dryer claim. They came out and put a new motor and something else on it, but I still have a part here. They haven't finished the job. I've been talking to them for about a month now, and they were supposed to schedule the service, but they never called me.

I'm very satisfied with American Home Shield and I've recommended them to other people. I’ve had to call in a few claims and they've always been very responsive. Recently, my wife did a claim for our heat and air unit that wasn't working. The technician who came did a good job. There was a replacement made on that unit. We've had to do a hot water heater claim as well. The bottom of it had started leaking and it was deemed unrepairable. American Home Shield had to replace it. I'm paying them $100 a month but they help to cover unexpected expenses.

American Home Shield has been very efficient executing the plan that I have with them. I've been with them for over 10 years and I got two policies with them. If I have any issues, they’re usually quick about getting them resolved. They're dealing with a lot of people and they might not have a company available that day but I don't have to wait too long for it. They would send someone out and most of the time, the companies are efficient and prompt about getting out and taking care of the issue. When they come in and do any work, they ensure that they pick up the items that they have and the area they are working on is clean. I recently had an electrical problem. The contractor called American Home Shield back and told them that they had to do some wiring and something additional. American Home Shield was able to approve it and the guys came back out later and got it done.

I've had AHS for years. For my recent claim with them, the techs fixed my air conditioner. They came out once and they had to come out because they had to order a part. Everything is fine now. They did a good job.

We had a recent claim with AHS for our refrigerator. The techs came when they said they would come and they did the repair. It went fine.

My recent claim with AHS when Efficiency Experts came out was okay. Except that they had to come back twice because something still wasn't working. The air conditioner was not cooling and it was continuously running. But everything's working now.

Flash Garage Door Service came out for my recent claim with AHS. I pushed the button to open the garage door and it didn't come up. The tech was prompt. He got it repaired. He showed me some different things to do with the garage door in the future. The garage door squeaks, but it's fine now. It works. I've never had any problem with AHS. It's easy to file a claim, and American Home Shield has been extremely responsive.

A wire panel had burned up and AHS assigned Red Line Electrical Services to my claim. It took them a month to come out and I kept calling and complaining. Nobody wanted to do it and they said that AHS didn't pay people. In the end, a tech came out and replaced one wire. Everything is good now with the electrical stuff. My dishwasher is messed up at the moment but I won’t make a claim on that because AHS is not going to do anything about it. Also, I initially switched to AHS from another insurance company because they were cheaper. But now they went up. Their claims process is difficult, too. I pay them money, then I got to wait three to four days for somebody to contact me back. I’d tell my friends that I got a bad experience with AHS and I’d tell them to shop around. But I have a sister that got American Home Shield in Jacksonville and she said they were really good.

My refrigerator stopped cooling, so I paid $133 for a service appointment. Unfortunately, the technician from Sears was unprofessional and unhelpful. He incorrectly diagnosed the issue, claiming that the compressor was faulty and that the refrigerator, being an LG, was still under warranty. He ordered the necessary parts, but as of today, August 13th, I have been without a refrigerator for a month with no update on when the parts will arrive. Despite numerous calls to both American Home Shield and Sears, there has been no resolution or communication regarding the delay. I purchased home insurance for peace of mind, not for this level of inconvenience and frustration. What a scam.

I have had the worst service ever. Don't bother with AHS. If I had to rate their horrible service I would give them a 10 for the worst service. Their customer service is horrible. They never call you when they say. They deny claims. They never put anything in writing. They have technicians working for them that are very unprofessional and rude. They will charge you a service fee and then never show up for your appointment but they say they did. The technician never answer their phone or come out on time. They have poor communication. They are not worth having as your home warranty company. I wouldn't even give them one star but I had to. If you have any of these problems call the California Department of Insurance and they will investigate. It's a wonder how they're still in business.

This company is engaged in unethical business practices. After taking my $100 every month, I called for a water heater repair. After taking $100 for service call, they decided to replace the water heater, but before, I have to pay $870 for extra repairs. This company is trash!!

The person that came out to check the AC said it was leaking and that I needed a new unit. So, they put the claim in. But when I got a second opinion, that was not what was wrong with the unit. It just needed Freon. I contacted the vendor and the lady said, "I guess that's what our technician said and I guess..." All I asked was for the $100 back, because their diagnosis was wrong. I didn't get resolution with it. I just let it go. I said, "Okay. I got it fixed." No harm, no foul. I tried. I'm not gonna fight with them because I've never had a problem with American Home Shield as far as fixing anything around my house. I've had a good relationship with them. So, I don't know where the hiccup was.

I've been with American Home Shield for years and I'm happy with the service that I get. If I've got a leaky drain or a toilet that needs to be fixed, the contractors locally have always been quick to respond. So, it's very helpful for me. But the annual fee keeps going up and it's almost impossible to afford. So, that got me a little upset. It's always a surprise and I always have to stay on top of it. I may have to come to a point where I can't do it anymore. The annual membership may be $1000+ and then you have a co-pay every time someone comes out. But I see the value in it. And AHS had worked with me. In the last couple of years, they gave me one free co-pay. I'm on a fixed income, so I appreciate anything that they're willing to do for me. But it is getting more difficult to work with them because the majority of the people that I'm speaking to online are not located in the United States.

I did a claim for the AC unit that was turning off intermittently by itself. The repairman who came was fine. He repaired the AC unit on the same day he came out.

When the air conditioner was leaking, the repairman said that it wasn't covered by American Home Shield so I had to pay $399 out of pocket. I had complained that there were so many other issues other than the leaking. It wasn't maintaining its temperature. If I set the thermostat at 70, it was still 80 in my house. It was 80 outside. They put a condensate pump in but that didn't relieve the problem of the air conditioning temperature so it continued to remain hot in my home.

American Home Shield is great. As soon I put the request in, they dispatch to the appropriate contractor who contacts me in 24 hours. The only thing is the premium keeps going up. Other than that, the techs have been great. Recently, I had the water heater replaced. It was leaking and the contractor came out and ordered a part. Home Shield told me which portion was covered and that I have to pay for my portion.

We've had American Home Shield since we've owned this house and we've owned this house for almost 30 years. We've filed many claims with them and for the most part, they've been good about all of them. There was one time where we had to file a complaint against them with the Better Business Bureau. 24 hours after we filed the complaint, they did what we had been asking them to do for months.

I had a claim for an air handler that moves the air for the heat and the HVAC, and it was easier than I thought. The contractor was personable and the tech showed me what needed to be done. He did the repair, tested it in front of me and showed me that it was working. It was great. They were there when they said they would be. They did the work they said they would do and left it better than it was. I've been an American Home Shield customer for at least eight years and when I've needed them, I'm glad I had them. If somebody asked me if they thought they should do it, I'd tell them yes.

The master bathroom shower had an issue that B&L Plumbing had to fix so we were using the other shower upstairs. It was leaking, but we never use it. I tried fixing it but couldn't. The plumber fixed it but we wouldn't know until 48 hours later whether it worked. It was still leaking. It was a slight leak but it stained the ceiling in the downstairs bathroom.

American Home Shield paid to replace the hot water heater that blew up and leaked all over. But the plumbing company very much upset me. There were two issues that I called American Home Shield at once. One was a leak in the wall in one of the apartments. They said they couldn't do anything about repairing the shower valve because I'd have to remove the wall completely for them to get access back there to see what exactly was going on. That ended up being an insurance claim. Then the plumber looked at the hot water heater and told me it was gonna cost me $1,000 out of pocket on top of what American Home Shield was paying. Something didn't add up so I called American Home Shield. I asked, “Are you guys covering the expense of the hot water heater? The contractor tried to get me to pay them an extra $1,000 and sign off on the work.” They said no. The plumber tried to steal $1,000 from me.

Access Appliance has been out on the air conditioning. The condenser was not operating properly on the outside of the home. I called the claim in via telephone the same way I do always. I don't find dealing with American Home Shield easy. I made it clear that they assigned another vendor and I made it clear that it needed to be that specific vendor who's also on their list. It takes three calls to get it done. And then I had to call and verify with the actual service provider because within the past 60 days, they had done work on that unit, and I didn't want anybody else to work on it except for them. Other than that, everything is fine.

I was shocked because I thought I had my garage door covered through American Home Shield and then when somebody came to fix it, they said, "Oh, well, the rules were changed in last year. It's not covered." My garage door wouldn't go up and down anymore, and they had to put a new motor. I paid the $100 before the tech came and he said, "That'd be $600." I said, "I've already paid 100." "Okay. That'll be $500." Then I said, "I'm a senior." He took $25 off.

My air conditioner claim with American Home Shield went fine. It was set up, the repair guy came out, he looked at the problem, and he fixed it quickly. I had another claim after that for the bathroom sink and for a leak in one of the bedrooms. On that one, the plumber who came out was very nice, but he had to come out a second time because he fixed it, and then it still was leaking. For the one in the bathroom, that was a claim that I had submitted a long time ago, which I called AHS about. The person said that they called me and it was like they were waiting for my faucet. So, for a long time, I couldn't use my faucet in my bathroom because they said that they were ordering a part, but it never came.

When I first started with American Home Shield, my issues were fixed the first time. I didn't have to call them back. But I noticed towards the end, they were sending people that were new at what they were doing. Phil's AC had to come out four times before they got the air conditioner working the way it was supposed to. Also, being a customer for 16 years, one would think that there would be something a little different for me. But instead of American Home Shield staying balanced, they increase every year so I'm no longer with them. I couldn't afford it anymore. I started out with them with $69 and it went up to almost $169.

I like having the peace of mind with American Home Shield. When we got our first house, we had some issues and somebody recommended them. Since then, we've had them. When something unexpected happens, we don't have to worry about selling out. The last call we've had with them was regarding our dishwasher that was leaking water. With Sears, they send you a message right away, letting you know the appointment it said. I receive the same communication from American Home Shield stating who has been assigned. Sears even send their person's information. The person who came was very professional and got the job done on time. He ordered the parts that were needed then came as soon as the parts were delivered to install them.

American Home Shield is the worst company ever invented. They're a scam. I've used them twice, one time for my water softener. They told me in order to replace the water softener, it was gonna cost $1,100. I can go buy a water softener and put it myself for less than that. Recently, the air conditioner wouldn't turn on. I straight up asked the guy how much was it gonna cost me if this has to be completely replaced out-of-pocket. He said 2,000 to 3,000. In this area, I can buy a brand new one, have it installed with $2,500 without having a warranty. American Home Shield is a waste of money.

We had something stuck in our sink and our garbage disposal was not working. The repairman came out right away. We reported it on a Friday, and he was out first thing on Monday. He was very nice and took care of everything.

I have been trying to get my dryer fixed and AHS is using Sears Home Service. This is the worst company I have ever dealt with. I haven’t even been able to deal with anyone local so I’m not sure about the Leesville techs, I’m sure they are great. The actual Sears Home Service company is trash. I have been trying to get my dryer fixed for two months. I have paid for the service but received nothing. I have had five scheduled appointments and no one has showed up. My status on their website keeps saying parts ordered and I have told them multiple times that I received the parts but the system isn’t updating. I haven’t been able to speak with a manager or supervisor. All the call centers are in India and they have not been able to help me at all. The only reason I am keeping this appointment is because it’s through my American Home Shield. When I speak to AHS I get about the same type of customer service. Nothing has been resolved. Unbelievably bad service.

I've always had a good experience with Competition Pool & Spa. They're very knowledgeable. I have requested them through American Home Shield because they do a good job when they come here. I had a claim for a pump recently. They took care of it. They usually come within a day or two of me sending in a request and they take care of it while they're here. We've had AHS for close to 30 years we've been dealing with them, in this house and the one that we had before. I've told a lot of people and my kids that they should go with them because repairs happen sometimes and you're not financially ready for something like that. It's a blow when it's a big one. For the copay that they charge, it has gone up recently again. But I understand, everything else has. But it's still a lot cheaper than having to pay it out of pocket. I'm also not big on computers, but their website is easy to use. I've not had a problem with it.

Dave did a good job. But I had a little bit of an issue, and it wasn't covered on the callback policy. The toilet runs a little bit. It needs to be adjusted which I'll do. But most of the time, I'm happy with American Home Shield. In more than five years, they're the best ones.

I had a leak in my heating system. I had a good experience with the tech that AHS sent out. He explained everything. It was an expansion tank, and it was a check valve. They ordered the part and came back the next day and fixed it. It's good now. I've had no problems with American Home Shield. If I had a problem with the technician before, any other jobs, they would right it. They would just send somebody else over.

American Home Shield is very much easier to work with than my previous provider. When I had a problem with the controller board on stand alone range, I called American Home Shield and they had a technician out within two days. He expertly diagnosed it. It was a little bit difficult to find parts but they found it and it was repaired within three weeks. It was the same thing with my dishwasher. It took a little bit longer. It was fixed within a week and a half. But the contractors are wonderful. They're local people. I live in Bakersfield, California and this guy works for a company based out of Los Angeles, but he's part of the Bakersfield team. He knows the area and the people. I've been very happy for the service. They're timely and friendly to talk to and that's all that matters.

The service is real and the $100 deductible is great. Recently, the AC went out and we couldn't figure out what was going on. A repairman came out and checked the thermostat. But something upstairs was causing it to click off so he went upstairs into the attic to find what the missing piece was. He found the missing piece, replaced it and the air came right back on. But some of the contractors aren't that personable. It's almost as if they're standoffish like, "Let me get my work done and bounce." That's cool but inquiring minds wanna know so that I can be better prepared in the future.

American Home Shield replaced a refrigerator, an Advantium oven and several other things. We've also had some repairs on products in the home. We had become their BFF for a while to get them to move, but they moved. Also, given the web form does not permit a lot of description, we've had to have different contractors come out that were specialists in those areas we needed specializing in. Once I find out who the contractor is, I contact the contractor and let them know exactly what the problem is ‘cause pretty much American Home Shield asks if it's working or not working. Their website sucks and the price is not great. But what we get is pretty good and we've renewed the contract with them.

The tech from Rick's Appliances who came out for the microwave was very good. They ordered parts, but it still wouldn't work so they went ahead and got me a new one.

American Home Shield has been great. I don't have any problems with them at all. They're quick. I go on their website to let them know that I have an issue. I fill out what my complaint is, and the site gives me all these different options to narrow it down. I hit submit and then they refer it to whatever companies they have. Once an appointment is set, they charge the deductible and then the company comes out.

It was a very good experience with City First Electric. It turned out it was just a GFCI breaker that had tripped. I had put an expanded outlet on it that had USB and a night light and did not remember that it was a GFCI. The electrician went above and beyond to look at everything in the circuit panel and make sure everything was good. I was very pleased.

The repair guy came out to fix a toilet at my house. He replaced the mechanism inside part so it'd stop running. I've had American Home Shield for three years and I like that I don't have to worry about contacting somebody else to come out. I can do it right through their website. American Home Shield is pricey but it's worth it overall. It's easy to deal with. You just do the claim on the site, and somebody comes out and fixes your issue. You don't have to worry about anything else.

I had to go through a couple of different vendors for my dryer, but we were able to get it resolved. The first company said they showed up, but they didn't. The second company got part of the work order resolved. The second part of the work order, which was on my stove, we weren't able to resolve that. But the third company that I worked with was able to get that situated. In the past, I didn't have many issues with American Home Shield. But through my experience now, I try to recommend the technician or the company based on previous experience and I request certain companies now. If the person or company is not one of their vendors, it's usually a issue. But they try to work with you to find somebody that you agree to, if possible.

American Home Shield does their job. I would like to do things with person to person, but AHS kept encouraging me to do it online. They would act like they don't want me calling customer service. But when I had to call customer service, they were very professional. Also, it would be the third time the contractor would come out to fix my refrigerator and I'm not happy. I will call AHS and submit a complaint about them. But the recent contractor, Beverly Garage Doors, was in and out. The tech told me that kind of work that he did would have been only a $50 service fee, but I had to pay 125. I wish I didn't have to pay that much. He did the service.

3 months of chasing the company they hired to repair my heat pump and living in 90° heat in the summer in Florida. They finally gave in and offered a cash in lieu. I accepted expecting them to pay the labor and coil at least. I paid $2,056 out of pocket and AHS slapped me in the face offering me $600. How does $600 cover the coils and labor? I truly do not understand. I'm out $1,4056. After paying the $75 a month for almost 3 years. Never again will I use AHS.

Elite Air did great repair. They were on point. We had to wait on parts because we had to wait on American Home Shield to do the part. I put a call in around the weekend, and a week and a half later, they were saying, "Oh, well, we'll do it over this weekend." I was like, "Well, you didn't do anything originally when I put the claim in on the weekend.” Things happen after hours. Things happen on the weekend. That's why we have the protection that we have. If they're not gonna take care of it, then why do we use them? I wasn't very happy with American Home Shield with that claim.

I had a plumbing issue. My showers weren't working and American Home Shield sent somebody out. They sent a good company. They fixed it within a day. It was great. Everything seems to be work fine.

I put a request in with American Home Shield for my washing machine in February and I didn't get it resolved until May. The motor was going bad. It made a lot of squealing noises. The technician came and said there was something wrong with the motor and base. He said he would order the parts right. But AHS couldn't find the parts. And they had me wait. I kept calling. They said they couldn't find the parts. They would pay me for it, and it took forever. It was resolved in three months. But I was paid for it. Also, the ice maker didn't work that good. I wish AHS would act a little quicker when people have problems. Because if people had a problem with their refrigerator and they need it, it shouldn't take months to resolve it. Also, people have to wash at least every week but it would take three months to resolve a washer problem. That's not good.

American Home Shield would give someone to turn to in the state when I am not able to have to deal with that stress. I immediately know who to call, and I know what to do. I would pay for that initial 125 or 100. And I know that within two days, I would have somebody coming out to the house. AHS would bring someone immediately to contact when there was a problem. I have a go-to person immediately. The cost is up there. But I'm happy with them. The website was very straightforward. Recently, the oven was not coming up to temperature. The contractor had to replace the probe. The tech from Cooper Appliances was very good, so much so that so that I have told people that have asked me, "I have an appliance broke. Does anyone know anyone I could call?" and I have sent them to Cooper.

Company doesn’t live up to their contractual agreement. Been having ac problems since 6/7/2024, sent Fast Response to resolve the problem which I had to pay out of pocket over $900 before they would fix it. Problem still wasn’t resolved after several times revisiting to see about the issue. AHS hasn’t returned my calls with a supervisor until this day and it’s been over 2 months since the initial order date.

American Home Shield has improved their service since we got them. I put my claim on the weekend and the contractor texted me the previous day they don't work on weekends. They would be there Monday around 9 a.m. to look at it. They had an idea of what it was, but once they saw it, they said, “We're gonna have to replace this part, so we'll get back to you.” They waited for parts, and it took them four days probably before they got the parts. It went well.

The person that American Home Shield sent out was fixing a symptom and not the actual problem. It got until I had to threaten AHS and say that he had replaced the same two parts that have burned up and they’ve got to fix the problem. It was a struggle to get them to send somebody else and to see that this was a priority. The technician said it was fixed. But it's not. And it turned out the whole heating element had completely warped. I had to finally say it doesn't have any different heat settings and it has one heat, which is burning hot, to get them to pay attention. It was a huge fire hazard. But AHS sent somebody else and he fixed it. And it's good to go.

Putting in the claim and going online was an easy process but overall, dealing with the contractor was slow. You gotta put the claim in and then, you wait for them to call. I had to call them to make sure that they had received it and when they were planning on coming out because it was extremely warm in my parents’ home. But it was over the weekend and it may have been because of that.

American Home Shield's claims process works pretty good and their contractors are very professional. But it took a million years to repair my microwave. It was nobody's fault though because things fell through the cracks. Sears didn't send enough parts, but that was a Sears problem, not American Home Shield's. It finally got resolved and it was just a mixup on the guy getting the right parts here.

My air conditioner stopped working. I called AHS and the tech came very quickly, within 24 hours. He was a very nice man. But within 20 minutes after he came, it was working. And it's been working ever since. I have had AHS for 20 years and I am a widow. Without them, I'd probably would have gone bankrupt. They saved me and I tell everyone about them. I'm their biggest promoter.

All the pipes were gurgling, so I thought there was a blockage. I would flush the toilet and there would be bubbling from both of the sinks in the bathroom and sometimes from the shower. I submitted a claim with AHS, but when the techs called me, they made me go back and add stoppage to my claim. They said it fell more under that. Then, the two young guys who came out were pretty chill. But they told me they weren't able to fix the issue because it was not a stoppage. They said that most likely I needed to get the pipes cleaned and that was something that they couldn't do.

I always contact American Home Shield by phone, so I know that I'm speaking with a real person and my request won't slip through the cracks. The customer service reps are nice and cordial. AHS takes the $100 service charge and they'll put you in touch with companies like Nola Aquatics and what they do depends upon their workload. Nola Aquatics came out and worked on my washer. They ran one cycle and did not submit the report. I had to call American Home Shield a number of times to ensure that the report was submitted so we could go on with the process and it was about a month without the report being submitted. AHS said they would try to get in touch with somebody from Nola Aquatics to find out where we can go, if my washer could be fixed.

AHS is a scam. Their insurance barely covers anything, and the customer service is the worst I've experienced. They keep making empty promises to their customers and will never call you back. Do yourself a favor and stay far away from this company.

I called AHS for a plumbing claim and the contractor they assigned was professional and on time. They did their job and they solved the problem. I ain't had a problem since. But I've been with AHS since '07 and I don't appreciate them going up on the prices on us old customers. They bait the new customers in and give them a break. But the old customers are the ones that should be getting a break because they've been with them so long. As far as the service, they dispatch the ones that are supposed to come out and do the work and I have nothing against them. Some of their reps are foreign and they do their best, but you can't hardly make it clear what they're saying. You got to go over and over again. But I would still recommend them.

I've had a lot of issues lately. One was a leaky faucet, one was an air conditioner that didn't work, and one was the washing machine. The air conditioner was not handled well. I had to have the techs come out three times. For the faucet, it started leaking again after it had been fixed. I had to call them again. They were gonna charge me because it was beyond 30 days and it was 32 days. I told them I wasn't gonna pay because it was 32 days since it had been fixed. Finally, they waived that fee. The third one was a leaking washing machine and that was a multiple one too.

For my recent claim with AHS, my washer was not draining during the wash cycle. It would not empty the water. The tech that AHS sent came out and put a new lid switch in it. And that's what fixed it. He was amazing. He reached out personally and he talked to me about exactly what my washer was doing. He narrowed it down to the lid switch. He went ahead and ordered that part to have it on hand when he came for the house visit. He worked with me to make sure that he wouldn't have to come out multiple times. I really appreciated that. Each time I've reached out to AHS, it's been amazing. It's comforting to know that I can just call them and then they find me the vendor. I've had great experiences.

American Home Shield is a great plan and a great service. I would absolutely recommend it. They're very responsive. Their customer service reps are always there to answer, and they send somebody out, and if they can't get them here within 24 hours and you call back, they're following up to try to see what's going on with that person or they try to connect you with somebody else.

We had AHS for almost 20 years in Jacksonville, FL on 2 homes at the same time and were very happy with their service contractors and with the customer service staff. They even replaced an air conditioner in one home after it had been repaired three times for the same problem (as they are supposed to). THEN, we moved to the Orlando area in 2018 and, again, had coverage on two homes. Our daughter’s home had an air conditioner that continually quit cooling when it was 95 and humid and she was VERY pregnant. AHS couldn’t find anyone to come out and then when I said I’d find my own service company to look at it, AHS couldn’t guarantee that we would be reimbursed if the problem wasn’t one that was covered.

It was a terrible experience. American Home Shield took forever to help us out. Took 17 days to fix our issue the first time. They didn't fix it right, and it took another two weeks the second time. It's a swimming pool, and it was a swimming pool and spa. It was the pump, and it was very hot. We couldn't go for three weeks with a pool pump working, so the pool went green. We had to pay all kinds of extra costs to have the water changed and the pool acid washed because of AHS' delays. It's their strategy. They try to delay everything until I would get frustrated to fix, and I would pay to have it fixed myself.

We had a couple of things break down and American Home Shield sent somebody out and got it fixed right away. The ice maker on our refrigerator went out and someone came out within two days easily. Everything's working great. The guy was very professional and it was all perfect. I liked AHS’ responsiveness.

The communication with American Home Shield was fine and the customer service reps were nice about getting me in contact with the person with regards to having my appliances evaluated or inspected. I didn't have any problem with communicating and receiving the response. The downside is that the replacement for my dryer was a cheaper version of what I had. So, it wasn't an equal swap. Another thing is, when I first purchased this warranty agreement, I was told that the inspection fee would be $75. But when I called and made a claim, the reps were telling me it was $125. Maybe I misunderstood something that they said. But I tend to write everything down, especially when it comes to what I'm paying for. I'd like to be clear on what I'm paying for. Maybe there was some miscommunication in the process with the representative that I spoke with.

If you have to get in touch with this company....best of luck to you. Most painful claims/customer service I have ever encountered, I felt like I was going insane. Everyone gives you the run around with no answers. I am a new homeowner, and my real estate agent recommended American Home Shield. A month after we moved in, we hit a heat wave in MA. The split unit in my bedroom didn't seem to be cooling properly so we put a claim in for service. The tech advised that there was a leak in the lines so it was low on freon, and that they would send the information to Home Shield. A week went by and I did not a hear a single thing from Home Shield. I called and would get told every day, they were waiting on the tech who was unresponsive. I asked how long they wait to get authorization and kept giving me the run around saying the tech company was unresponsive and a supervisor would reach out and escalate this matter.

I left American Home Shield and went to Choice Home Warranty for a year then came back to American Home Shield. The premiums are good. They're doing good with that because they cut the coverage. When you cut the coverage, you can't expect to charge people a whole bunch of premium. But they need to come down on the service fee 'cause it's too much. I also don't like the part where we have to pay so much for our freon. I have a unit that requires R-22 freon. If I have to get my air conditioner serviced, we have to pay the bulk of the freon. American Home Shield only does $10 on it and it may be $80. That means if we gotta get three tons, that's $210 coming out of our pocket. Recently, I had to call them out two times in order to get a plumbing issue fixed. But it wasn't their fault because my unit is a different unit than what they make now to heat water. The repairman was very thorough.

I had someone come out to check the dryer and another who checked my stove. I had to go with whatever they said and I didn’t have any problems with those contractors. For the dryer, the tech told me that there wasn't anything wrong with it and the issue had something to do with just the setting of the dryer itself. But there was one company that came out for the plumbing that I didn't appreciate. I had them twice and the first time, they were running around the bush then finally, their guy came and did nothing. So, I just hired somebody to get my plumbing work done. The second time I had them out, I thought their tech was clearing out my floor drains in my basement. But less than a month later, I had sewage backing up into my basement. So I just paid somebody cash money to come and clean out the drain the way it should have been done.

Any time we work with American Home Shield or any of their providers that they sent out, the service has been very poor. The guys have been very unprofessional, so has American Home Shield. We recently had On Point work on some plumbing issue. There might be certain individuals inside the company that have been a little decent and a little helpful. But overall, we would not recommend American Home Shield or any of the contract providers that they have sent out. We've just been stuck with American Home Shield. We also renewed our policy with them just because we had previously been with them and we wanted to have some type of coverage if something hits the fan. But the amount of money that we pay them along with the stress and everything else that comes along with dealing with them is not worth even a dollar.

American Home Shield is the best. I don't care for the prices, but you have to pay for security. When I call them and file a claim, they're Johnny-on-the-spot. They're here, sometimes, the same day. The technicians have been excellent.

American Home Shield's customer service is excellent. They answer my calls and clarify what's going on. I did a claim on my dryer and it went okay. It's working, but I need to have a certain part on there replaced. The tech was professional. He looked into the dryer and showed me other parts, told me that he could repair it and then that I would need this other part, too. He told me that they didn't cover that part. So, I'm gonna have to order it and have someone else do it. But the dryer is working okay right now.

American Home Shield has been very responsive when we've had to call. The tech that came out for the air conditioner that had a freon leak seemed to know what they were doing. I had asked that tech the last time and he told me something that implied that we needed to have the same company coming every time to get something out of our warranty that we weren't getting. But every time, we have a different company that's assigned to come.

I had an AC guy come out for my AC that wasn't working. He had a big conversation with me where he was telling me that the coil in my unit on the outside was a five-ton and the coil in my unit on the inside was a four-ton. When he left after having a conversation, I thought that he was saying that American Home Shield was not going to cover my claim. Because the coils in the inside were smaller, it was causing the problem on my condenser on the outside. He gave me an estimate for 12,000 to replace both.

I had a problem with my central air. I called American Home Shield and they sent United Air Temp. It was a fraud. They came in and said my whole system was down. There was a leak on the evaporator coil and they gave me 20 things that happened to my system. It was costing me almost $11,000 to replace that and American Home Shield was only paying $600 for that. The second issue was I have a leakage on my water heater. American Home Shield sent somebody who said it's leaking. They gave me an estimate of almost $2,600 and American Home Shield would only pay me $900 for that. The plumber said they're gonna put a new unit and it needs a new plumbing. But the plumbing is just to change a couple of pipes to fit different sizes. It's not rocket science.

I've been trying to get my stove fixed for almost a year and can't get it fixed. American Home Shield can't seem to get the part and it's been several months. So I have been working with a stove that just has one burner in front, and I have special needs clients that live with me. Every time I try to call American Home Shield, I get foreigners in some other country and I can't understand what they're saying. I'm very frustrated with it, and I can't afford to go out and buy myself a new stove.

My AC claim with American Home Shield was a waste of time. I don't think I'm gonna be calling them anymore for any air conditioning because they don't cover anything. They charged me $125, which is $50 more than the guy himself would have charged me to come look. And then the Freon that he added cost me $250. AHS covered $30 of that. So if I had not called them, I would have saved myself money. The cost of doing any air conditioning work is cheaper by myself than it is with American Home Shield unless the unit has to be completely replaced. In other words, if they had to be replaced, they would have shelled that five grand. So, that would have helped. But when it comes to just general small issues, I find American Home Shield is not worth the money.

American Home Shield is a decent company. However, the contractor couldn't pinpoint the problem. They went back and forth between electrical and the appliance. My microwave is working now. But they should have been able to figure it out sooner. It shouldn't have taken from May until July to get the microwave fixed.

MidSouth Electric came out for my garage and they were great. The only thing that it was was the reset button inside the garage. I just knew my lights weren't coming on. I'm not electrically inclined, and the tech was really nice. He explained to me if it happened again to try that first and try to save myself some money. As far as American Home Shield, they aren't the best. They could improve on their response time when you submit a claim. I'd tell others to look for somebody else. The only reason why I'm still with them is because I don't really have the time to do my research and find another one.

The guy that came out couldn't find the leak. He told me I would have to find it. I said, “What am I supposed to do to find the leak?” In the meantime, I called back American Home Shield and said, “He couldn't find the leak. I want somebody else to come out.” They said, “You're gonna have to pay another service fee.” I said, “I don't want this other guy to come to my house because it was a disaster.” I had a local guy come. He found the problem in 10 minutes. So, I called AHS back and said, “Can I get this guy to come?” They said, “No. He's not in the system.” I said, “I do not want Trademasters to come again because they were incompetent.”

Right at the beginning of the season, we had a house guest who turned the AC way down one night and possibly froze up the machine because it tried to run too hard, too fast. We reached out to AHS saying that we needed a service on the AC and they sent out All American Services of Georgia. By the time they came out, it had mostly thawed itself out but the tech performed a service on the unit. They cleared the drain lines and tested the Freon and said we should be good to go. We haven't had any issues since. We've had a couple of claims on the policy since we've had it in the last four years and every time we've had an issue, it's been resolved fairly reasonably and quickly.

The people that come out always have to get a second opinion. It always feels like they're playing the system instead of going through American Home Shield and fixing what needs to be fixed. There's always an adjustment that has to be made to where I am asked to pay the company directly. For example, with my water heater that I got changed a few years back and with my AC unit that I just called in, instead of fixing it, they said, “It'd be tougher to go through American Home Shield because they're gonna take a long amount of time and you need your AC now.” They recommended that I purchase a unit from them instead of fixing what the problem was. Something always has to be modified when they just have to take one out and put the other in the same way it was.

We had to have a repair on a hot water heater done on a property in Oklahoma. The wait-out time for American Home Shield's mechanic was more than a few days so we had a local guy come in, do the repairs and submit his bill to American Home Shield. But they refused to pay it. They thought that his labor costs were not correct. They didn't even offer to settle on a different amount. They just refused the entire claim. This is our first claim with American Home Shield. We have homeowners insurance on other properties that we have and usually, when we have to bring someone out of their system in to repair it, they will reimburse us what they usually pay their repair people. This one with American Home Shield was very different. They refused to do anything. It was 30 days after the repair that they called and told me they wanted a second opinion.

I've been with AHS for a while and they have changed their service so much now. It kind of bothers me. Years ago, they would give better options when I had a bad appliance. But I know they probably run into a lot of stuff, too. Also, they don't have their mechanics in-house and they were using Sears mechanics for my most recent claim. The refrigerator wouldn't quick cool and the first guy they sent out, who was an excellent service man, said that an orifice was bad. He bled it down and changed the orifice in it and the compressor was probably good. But the refrigerator didn't cool. The guy told me the second time that he remembered the first time they changed this compressor out. He said the compressors normally don't last for two years and that's about two years when they were back out here working on it.

The coil was leaking and I called American Home Shield. Comfort Pros came out and they were very good. They were helpful and professional and they did a good job. I'm very satisfied with AHS. They're at my house within the day and I don't have to wait four or five days. Within a half-hour after I put the claim in, I know who's coming. I know their phone number and I could contact them and make arrangements to make sure I'm home in the day. AHS is very prompt as far as their service goes. One of my friends where I used to live got them too when I told him how good I thought it was.

We had some ductwork that had some leaks in it. My wife called AHS and set up the claim. Mike's Clean Air came out and they repaired it. My experience with AHS has been okay up to now.

I called American Home Shield recently, and it went well. The tech was a very nice guy. We had to call a second time because the unit still wasn't quite right, but after he came the second time, it's been wonderful. However, we've been with American Home Shield for 16 years, and there's been a steady price increase over the years. I've been increasingly unhappy with the monthly charges. The amount is a bit concerning.

American Home Shield has been very responsive when we submit cases. Some of the subcontractors they use are less responsive or challenging at times, but for the most part, we have value for the money we've spent. They’ve replaced a couple of appliances that would have cost us way more had we not had AHS. So, I appreciate the service. I try and be more clear in defining the context of the issue and hopefully, we're getting a higher end of the subcontractors they use. Our experience has been very good overall. Eventually, we get things resolved but sometimes, it takes a little while.

The refrigerator was not working, and unfortunately the contractor that American Home Shield chose to send this time was really bad. The day he came out, I told him that I needed my refrigerator because I have medication in the refrigerator that I need to keep cool. He said, “Well, that's up to American Home Shield to make it rush order.” I called American Home Shield and the problem was the tech took over a week to turn in his diagnosis. Then he came to put in a part and did not confirm that it was working, left, and said, “Oh, just check it in an hour.” It's not working still, so I'm almost a month without a refrigerator.

Whenever I had issues, American Home Shield was quick to get a service person to come and look at the problem. My experience has been fairly good. They recently sent A-Fix. I had a noise coming from the refrigerator. The serviceman showed up, and he assessed the issue and said it was a compressor. The only issue I had with the whole thing was that the serviceman did not speak a word of English. He used a translator device on his phone, and I was never told about that ahead of time. When the unit came in, they came back and replaced the compressor. They weren't gonna take the old part, so I walked out to his service vehicle and I gave him the part. He rolled his eyes and asked if I couldn't put it in my recycle. I said, "No, you can take it." He rolled his eyes and he took it and drove off.

The last time I had a service request through American Home Shield was for an electrical outlet in a small bedroom. When we would use the plug, the fuse would blow. The wires weren’t connected right in that one outlet. When the repairman came out, he knew exactly how to fix it and he did it the same day. It went fine. However, my experience with American Home Shield depends on what the appliance is. The person they sent out for my furnace said I needed a new liner. I talked to Home Shield and they did not wanna honor the service call unless I paid the person to do the liner. I knew I didn't need one ‘cause I had replaced one a couple years ago. We talked about a second opinion, then they reneged on me at being able to get a second opinion. In the end, it worked out fine because they honored my second opinion, saying that I did not need a liner.

My experiences have been all good. I don't have any problem with American Home Shield. They're a fantastic product. They recently had my microwave oven replaced. The service people had to come in, then they ordered it and put it in. They were in and out within 45 minutes to an hour, and my microwave has been working fine ever since.

United Air Temp is the primary company that American Home Shield uses for different things, and they are horrible. I have a splitter between my two sinks. American Home Shield knew it was a splitter 'cause I know it's a splitter and I'm not a plumber. The guy from United Air Temp stuck a snake up in there and he busted it open and water went everywhere. He tried to cover it up and he tore up some things in my house, including a cabinet. American Home Shield ended up paying me a bit of it, but I'm not dealing with United Air Temp ever again.

I filed a claim for the AC unit that was working on and off. Sometime it worked, but majority of the time, it did not. That experience was good but the last one was not. I tried to do it online but I couldn't because I had to refresh it for my new contract.

The AC wasn't cooling. I submitted a claim online with AHS and their website worked beautifully. The turnaround time was 24 to 48 hours, and I called the contractor, Staunton, the next day. Then, the techs showed up on time and they took care of the problem the first time they came out. I'd recommend to my friends that they choose AHS as a home warranty company. They're just a little bit too expensive.

AHS has taken care of whatever issue we've had. Recently, the icemaker wasn't working properly in our Samsung refrigerator. We made a claim with AHS and the techs they sent out were very good. They had to order the parts and they didn't know how long it’d take to get them. It took a couple of weeks, but we got the repair done eventually. Since then, the icemaker has been working fine.

This year, our cooler was leaking severely, and when the service person from Crispy Air came, he said, "Home Shield won't do nothing about it 'cause it's knocking." The cooler is on its last leg, and he said, "All I could do is just patch it." "Well, what about the pads?" He said, "That's a maintenance item. You gotta do the patch yourself.” All the guy ended up doing was do a patch job, so we still have a knocky cooler and with corroded pads. The year before, our AC went out during the middle of summer, and it took about 10 days to get it fixed. We had one other claim as well. It was for a busted toilet and the plumbing company took quite a long time to fix it. Crispy Air is a really crappy outfit, and so is the plumbing company that Home Shield went through. The plumbing company was some kind of fly by night outfit. I am not happy.

I've been happy with how American Home Shield has handled claims. I've submitted claims with American Home Shield online and it has been very easy. I would get a text that said somebody would be assigned within a certain amount of time. I would also get a text saying what company was assigned. However, AHS has priced themselves out of the market. The coverage is too expensive. That is the reason I canceled. It's cheaper to just save the money and pay as I have to pay. If it were cheaper, I would still be an AHS customer.

The plumbers who came out for my leaving pipe were nice and polite. They were good. They fixed it the same day. It's working normal since.

We had a couple of valves that needed to be replaced with the faucets. The plumbing company that was sent out did a very good job. I've had American Home Shield for 10 years and this plumbing company had been out here many times and they've done a very good job. They've always fixed the issue on the same day. They've had to order a part every once in a while but very seldom, and when the part came in, they came right back out. They were very good and timely. Overall, American Home Shield has done a good job.

We had someone come out to look at the AC, and he did a good job. He was professional. Submitting the claim to American Home Shield was simple and easy. Everything was good. My experience was great.

When my dishwasher had overflowed, I submitted a claim through American Home Shield's website. It looked pretty easy to do. Then they gave me the name and the phone number of who would be contacting me. The contractor was excellent. I didn't have any problem at all. The tech said that I needed a new dishwasher. It was too old and not reparable. So I did my new appliance through American Home Shield's website. The process was average and I wouldn't do it again.

I've had a couple of bad experiences with American Home Shield. When Sears finished with my stove, I had to trash it, get in debt and get a new stove. I called AHS and said, “You all sent Sears, and they done mess my stove up.” One time, the gas was so strong coming through that we called the fire department. It was two hours to snap on something that should have taken 10 minutes. And I knew right then I was in deep trouble.

When I would push the button for the garage door to go up, it would go up, but then it automatically would come back down. We were very pleased with the young man that American Home Shield sent out. The garage door is working better now. The first time that they came out, it worked for a while. Then within five days, it once again started doing the same thing. So, the company came back out and the second time, they did what they were supposed to do. The service was excellent both times.

The AC was not cooling. It was frozen. I submitted a claim online and American Home Shield sent a tech to fix it. The AC is working as it usually was working. The service was pretty good, so I didn't have any problems this time.

We thought there was a leak in the hot water heater. We would use the hot water and after two minutes, the water would get cold. I sent in a claim to American Home Shield and the guy came and took a look at it. One thing he needed to change was a pressure valve and turn the temperature up, and that was it. He said that the water pump that was there was not pumping enough water to it for it to stay warm. So he also replaced that and took care of everything for us. Luckily, he had the parts that they needed on hand and was able to do it right then and there.

American Home Shield sent a tech out to fix my dishwasher that was leaking, and they wouldn't fix it because they said they had to take the dishwasher out of the wall, and I would have to take it out myself. I refused to do that because I have been with American Home Shield for 30 years, and all of my kitchen appliances are built-in installed. So, when the company wouldn't take the dishwasher out, they were trying to hustle American Home Shield to get a new dishwasher. I told American Home Shield that my refrigerator had just been worked on the year before. This guy from JumpStart was the one that fixed it and took my refrigerator out of the wall and didn't charge extra for it. I fought with them over month before I finally got my dishwasher fixed because the first company was terrible telling me I had to pay to dig it out. I got with JumpStart, and they did a really good job.

I haven't had a bad experience with American Home Shield's service, but I don't like that they go up every year. Our monthly charge would go up whether I have a claim or not. My upstairs air conditioner wasn't cooling. The last time I called, someone else came out. They didn't have a ladder to get up on my house where the unit is. And it would take a larger ladder. I called AHS back. They had to send another contractor. They fixed the issue.

There was a big problem with our AC. A & R came out, they supposedly fixed it, then it wasn't fixed, and then they had to come out again. The people that bought our house had a lot of problems with it. It finally was fixed, but we ended up having to fix it out of our pockets because it was with our swamp cooler and they said that it wasn't up to them. A plumber had to come out. The plumber came out but couldn't fix it. They could repair part of it. It went back and forth between A & R and a plumber and then it was something else. We ended up having three different people come out. Even after the house was sold, we ended up having to have somebody else come and it was out of our pocket.

American Home Shield did well with my refrigerator, but I had a problem with the heating and air conditioning. I didn't know too much about the system and what they were gonna give me is the cash-out. I didn't know too much about it and I declined the cash-out until I talked to the person who was doing the work on my house. They told me it would be best for me to do a cash-out. I refused to cash-out the first time. The second time when I called AHS back about the information that they gave me, I wanted to do the cash-out. They said once I refused it, I could not do it again. I'm very upset. I am very disappointed in American Home Shield because I thought they were working with me and they were not.

We have to have our air conditioner serviced at least once a year every year. A capacitor tends to go on it. Whenever they come to fix it, it's typically an easy fix. It's working fine now. We haven't ever had any trouble with any of American Home Shield's contractors. They've always been really helpful. We've had AHS for 20 years, and I like that it's easy to make a claim and then get connected with somebody local. Typically, they can get to us quickly, too. Our air conditioner has trouble in the summer when it's too hot, and the heat also does in the winter when it's too cold, but they get to us as soon as they can. We've always had good experiences with the customer service people. We have recommended AHS to many of our friends, especially with older homes. This is our first home that we bought. It's an older home. So, it has been very helpful for us as homeowners to have that peace of mind.

I had an issue with the freezer and the ice maker. American Home Shield sent Sears out, and they fixed it. It took a few times to get someone that knew what they were doing but finally, when they did get someone out here that knew and understood, they fixed the problem long-term instead of short term. Overall, since the house we bought was already seven years old, it's nice to have appliance repair through AHS. The techs they've sent out were decent.

I always recommend AHS. ADA Repair worked on my stove not too long ago. It wasn't holding temperature and I filed a claim online. The turnaround time was really quick. I got a call from the repair company within an hour and a half.

American Home Shield owes me 700 plus dollars because the insurance is supposed to pay me back for my washing machine. They've been holding on to it since February. They've decided, "Oh, well, you have to buy a new one and then we give you the money." "How about, no? I don't have to cash out anything." I had a washing machine and they suddenly decided it couldn't be fixed.

AC Wizard has come out a number of times in the last three years. They seem to be the one HVAC provider that American Home Shield sends out and they usually do a real good job. The capacitor has blown a couple of times over the years and they come out and do pretty good job at diagnosing the issue. The last time they came out, I was having a problem with the air conditioner unit that's in our attic that was leaking and they dealt with that problem. Most of the time, it's the same tech who comes out and he typically explains in pretty good detail what's going on so I understand it. He's very professional and knowledgeable.

I've had AHS for approximately 11 years and they've been wonderful. Our refrigerator freezer was throwing water on the floor and they sent a technician out. He was a nice guy. He found the issue, fixed it, and was gone. I haven't had problems since. The techs are usually good. But we had one guy that was up in age and he was a little grumpy and rude. I complained about him and I never saw him again.

American Home Shield has done a lot of repairs and stuff for me and I'm really happy with them. They've replaced two televisions, because I have the electronic package, and they've fixed the dishwasher and refrigerator a couple of times. Everybody else has always been really good and I have no problem with any of the people they send out. Recently, Alfa Appliances came out twice because the first time they came out, they didn't fix the issue. A second guy came out and he fixed it perfectly. But I had to pay again because it was over 30 days. It cost me $250 because it's $125 the first time they came out and I had to pay the $125 again to have them come back.

We had two different people come out for our claim. The first one who came out said that we needed a whole new central air unit and furnace. We waited for a while to hear anything from anybody and then finally, we called to see what was going on. AHS said that they were sending out someone else to take a look at it and they sent out another guy for a second opinion. The tech put Freon in and then put a part in, which was all we needed. The contractors were pleasant. They told us everything that they were doing, why it was needed, and explained it to us.

I like American Home Shield’s reliability and being able to be there when needed. I can call and they send someone out.: Overall, the technicians have been great. My washer machine was not working and the contractor did an assessment and was able to diagnose the issue. And the issue was resolved.

American Home Shield is the worst company I have ever dealt with. They have poor communication with getting back to their customers. Their cash-in-lieu department is reprehensible. And the fee to cancel your contract when you have received absolutely nothing from them is disgusting. I wouldn't recommend this company to my worst enemy.

I was not happy with my experience dealing with American Home Shield. I had three different technicians come over the course of 4 weeks and they couldn't agree with what was wrong with my dishwasher. Then it took forever to order the part. I was frustrated so I called to cancel my plan, the person I spoke with, in member resolutions, offered to give me 4 months without being charged if I kept my plan with them. She said that it was too late to cancel my July payment which was going to be pulled in 3 days but that I should see a credit for that a few days later. That did not happen. I called back and spoke to member resolutions again and was told that I would not get that amount back. It was then that I said I wanted to just cancel my plan and I did.

American Home Shield approved my claim on the washing machine. Errors were coming up on it. It wouldn't complete the cycle. My Appliance Repair did a great job on it. I just canceled the service though. They went up on the fees again. It's too much.

AHS is good. They schedule appointments and somebody comes out. Recently, I did a claim for a dishwasher. Something was broken on it and they replaced it.