American Home Shield Reviews

The contractor came, and he was very courteous and nice. He showed me what I did wrong because I put the toilet tank myself. He let me know that I put the bolt on upside down, and that my sink in the small bathroom didn’t have a pipe on it. The toilet in the big bathroom has a bottom seal that keeps the smell from coming up, and he said the bolts were off. He had to get the approval from the company to fix all of that.

The only thing he fixed was the tank. He put the screws in it right side up. It’s perfect. He couldn’t fix everything else because they didn’t give me the approval to have it done. He said that the bolt on the toilet was missing and my tank didn’t have the pipe on it. If I had known they couldn’t provide that, I would have been happy to get it because I had everything. But I didn’t know until he got there. They sent me an email that only the toilet that he repaired was covered.

I’m getting older, and I can’t do what I used to do. Back in my day, I did everything for myself. If it’s something that I couldn’t do, I hire somebody.

I’m paying monthly, then I have to pay again when the contractor gets here. I read in the contract that each time they come out I had to pay $125. The representative told me that he would not charge me. But I went on and he had taken it anyway.

I would tell a friend or a family member to go somewhere else or check it out very closely and see what American Home Shield will do and not do. When people give me their words they’re going to do something, they’re gonna do it. Once I lose my trust, it’s not going back.

I don’t want them anymore. I’m not very satisfied with American Home Shield’s service.

I really like Sears, the way they do their work. I have gotten really good service. AHS had this other contractor, and I didn’t get good service from them, but they keep coming back out. Finally, Sears came in and fixed the problem with my microwave one time. But as far as this service with the washing machine, it was pretty bad.

AHS called Sears, and Sears said somebody cancelled the service, and they don’t know who did it. It just shows that it was cancelled. Somebody dropped the ball on it, apparently. They did not tell anybody that it was cancelled. I wonder how it can be cancelled when I’ve been calling about why they are not coming out. They had taken $100 out already, but then they cancelled it. I didn’t understand that.

I have two homes under them. I have put a claim on my dryer because it was making a lot of noise, and the washing machine from my son’s house was not working. I opened two claims. So I don't know if that was an issue because they had the same phone number, and that’s what I kept trying to ask them, and they said no.

I don’t know what happened, but it was horrible. It was almost a month before we could get it fixed. My son's wife was without a washing machine, where she had to go to the laundromat and wash. She also did a little washing here at my house. She’s got three kids, and then her husband works. I was pretty upset about that.

She just said it’s just too much. That was a big issue there. I was very unhappy with the service for that. As for my dryer, everything went the way they said it was going to be. There’s times it’s just that I can’t get things done through them.

The customer service gives you what you want to hear, but it doesn’t follow through. It falls through the cracks. They're fine, but it'd be nice if they could follow through with the claim to make sure it's being addressed and getting it done, instead of answering the phone, just taking notes, and throwing it to the side. They should close it out, not the serviceman.

I have been with American Home Shield for three years because it was a good price, and all of a sudden, it got hiked up even higher. They hike everything back up if you use them. It's like a bad thing to use them. I just used them this one time, and now I’m paying almost $30 more.

When they hike up, they don’t hike up a little. For example, if I was paying $69, they went up to $117. I guess I’m paying back for what they did for me. I don't get it. I only use them if I need to, and my appliances were almost new. I just did it for my protection.

But I like them. I like the protection that if something breaks down, they come out. I don't have to pay $100 just for them to come out. Then the parts, another $300 and all that good stuff. I like the service and peace of mind.

I’ve had AHS off and on for years. My last house purchase included it in the agreement, and when I sold that house, I offered the coverage to the buyers. Then, two years ago, when we bought our current house, the seller agreed to put it on our house, and I’ve since extended the contract for an extra year.

I would definitely recommend American Home Shield for a new purchase because you don’t know the condition of the house, the appliances, the roof, or the plumbing. They’ve taken care of me every time I’ve needed them.

Recently, AHS sent out Linco Home Repairs to do my spring maintenance on my heat pump, and everything looked good. So, for maintenance check, you have to contact AHS within certain months for your heat pump, and then within certain months if you have a gas heater in your house.

The communication was terrible. I talked to seven people and got escalated. They never told me they were sending parts or they sent parts to my house. I was out of town. That was very stressful for me. I finally called and asked them for a reimbursement for a brand-new washer and dryer. I don’t know what they want me to do with the parts now. I don’t really care for them anymore.

That's where my concern with American Home Shield is, whether they would be able to respond in a timely manner to be able to fix the problem that I have. And I would have thought that the whole purpose of this was that if something broke that was critical, they'd be able to provide me with the service that I need right then and there. That’s what I would have assumed that it was about, how this is supposed to work. But I've only had that one experience. That one incident really disappointed me. I would hope that if there was any consolation to that, they would improve that aspect of what they're doing. I originally bought it when we got the house. And the time when it ended—fortunately, I didn't have to use it during the initial period that I got it. I really considered not following through with it, but maybe I should stick to it.

The turnaround was extremely fast. I was quite surprised, since I live in a rural area and I’ve had trouble in the past getting a technician assigned. But this time, it was very quick. I think I filed the claim over the weekend, and someone was out here within a day or two.

I’ve used other home warranty services before and didn’t have good experiences with them. That’s why I came back to American Home Shield, even though we had left them a few years ago. It’s the best coverage I can find.

American Home Shield is easy to use, efficient, and reputable. I’ve never had a problem with them. Every time I’ve needed their service, they’ve been quick, and kind when I spoke to the individuals. The companies they partner with have also been very professional and have been good.

Also, the app is easy to navigate and it’s not complicated. It’s easy signup. It could be a little cheaper though because we’re already paying yearly and then we’re paying an additional 100. Other than that, it’s a great service and it’s worth the money. I highly recommend them.

About four years ago, there were all kinds of communication problems with the representatives. Myself and the vendors had trouble understanding the AHS staff. But since then, there’s been a very big positive change, and I’m really glad to see that.

This particular contractor was very responsive. He returned my calls right away, was punctual, and came over when he said he would. I have even kept them in my notes as a future reference of someone that I would call back. He was really good.

What I like about American Home Shield is the minimum wait time on the phone to get an agent. Normally, I was able to get a person within a couple of minutes. Even though the automated system said my wait time would be up to 10, it was never that long. I made multiple calls, and it was always under 5 minutes, which was great.

Since this is my first claim, I did notice a slight language barrier that I had to kind of navigate through. I know they outsource a lot of these to call centers. Every time I called, they were extremely nice, but it would be helpful if there were a few more American-speaking people.

I used them before at another place. I had one guy come over to snake out my drain and pull out a couple of little tree roots. At the end of the day, I love the fact that he walked out, and I didn’t give him a dime. Everything was paid for. I felt I could have done what he did.

But I’m paying a monthly payment to Home Shield, so I said I’m going to call and use them. So it was fine. I got the service done for free, but I almost could have paid $300 to someone else. I feel like once they get a contractor and sign up with Home Shield, there's no way to monitor what some of these people are doing.

They’re coming over and doing the least, but their money stays the same. I feel like they need to be accountable. AHS needs to make sure they’re doing what they say they’re doing, because they’re going to come over, spend 20 minutes, walk out the door, and they’re going to call Home Shield and say, “I’m done. Send me my money.”

In terms of the price, there were a lot of things I had to pay. I still have to pay out-of-pocket. I got a hot water tank, but I still have to pay $500 for non-included items, but it was still less than that. So, I got to watch that little fine print and make sure I know exactly what I’m getting. I like to use Home Shield for major things that are really broken that’s going to cost me a lot of money out of pocket.

The guy has done everything that he can. And I understand they wanna do their due diligence in making sure that it can’t be fixed. But I think we’re just beating a dead horse, because it’s been three weeks to a month now. I understand the reasoning behind it, but things need to move more quickly.

And their online service kept putting me in a loop. It wouldn’t give me the exact thing that I needed. So, after the first visit from Authorized Service, it didn’t work. The guy said to give it 24 to 48 hours. I gave it 48 hours, and it still didn’t work. And then I received a notification from American Home Shield that the ticket was closed. And we called back Authorized Services and said that it’s still not working, and they said that I need to go back to American Home Shield. AHS did not have anything on their prompt to say if you need to reopen a ticket. So, I kept getting in a loop on their dial thing, and it took a while to find the right place to go to.

We had AHS for years, and then we broke up. I dated around, and then I came back. We’ve been in our house for almost 20 years.

But honestly, AHS is easy to work with. We’ve had some past experiences where we had to actually find our own resources, but that wasn’t enough to deter me from going back to them or sticking with them. But overall, it’s been an easy process. Their price feels pricey since we don’t have a lot of tickets, but for this particular incident, it may turn out that it’s worth it.

There was a leaking drain in an upstairs bathroom sink, so the technician told me he would replace the drain mechanism. After he left, I went upstairs to see the sink, and this big black plastic replacement drain that he put into the chrome pipes under the sink was totally visible.

I did not ask him to show me what he had done before he left, so that was my fault, and I can’t blame them for it. I did send pictures to Emergency Plumbing & Rooter and also reached out to American Home Shield, and it was the technician’s manager who said it was fixed and that it doesn’t matter about the aesthetics.

I had them come out for other plumbing issues. The water in our clothes washer backs up out of the hose when we do the laundry, and we figured that there’s a block somewhere. The tech said the P-trap was under the floor and should be above the clean-out, but he didn’t want to mess with it because we have old pipes. We were gonna get the house repiped anyway, so I said that was fine.

I also had a leaking toilet. My husband thought the wax ring needed to be replaced, but the tech said it’s a loose tank. He tightened only one of the screws, so the tank is now a little crooked. He also tightened a loose handle on one of my faucets.

For my dishwasher, I can’t put the little pod into the door because the lid won’t close and hold it there. The control panel at the top has a little piece of it missing and another part that looks worn. American Home Shield argued with me and determined that it was all physical damage, not wear and tear. I let it go because the washer is 24 years old, and it still works.

I had two appliances that had issues and didn’t get a positive resolution. One appliance was my washing machine, which had a leak and was making a sound. The other one was the oven with malfunctioning digital controls.

American Home Shield does cover regular wear and tear, but when the guys came out, they looked at everything and said both will not be covered because the washer broke due to overloading and the oven was badly handled.

The strange thing is the washer was a high-end Speed Queen for industrial use and the only way to overload it is by putting rocks in. It wasn’t new nor old, but those machines should last 20 years.

I did call back American Home Shield and they sent out another person to look at it, but I ended up buying another dryer and throwing that one out.

As for my cooktop, the guy said one thing when he was here, and then on his report, he said another. Something’s changed in the company because the way that they handled both claims seemed like they didn’t want to take responsibility of that. This could have been an easy, inexpensive fix, and they would have kept a happy customer.

It’s actually the second time they came out. The first time I used their service about a year and a half ago, it was okay. It wasn’t great and took a long time and a lot of phone calls. This time I told them I would be canceling my service.

If they would have held up what the agreement is, then I think the price would be very reasonable, but considering that they held up on nothing, even $10 is expensive if its $0 return. At least they answer all the time. I get an answering service in India or one of those, but they can’t really assess and/or help. The call center, they have yes and no questions, and then they go down the line and whatever the answer on the bottom is, it is that. I still would like somebody to explain to me how an industrial washer that is within its lifetime can be overloaded.

However, we could all be a little more efficient and maybe they could have more English-speaking people. They do about as well as the rest of them. However, when I have an issue and call them, I get somebody reading a script. When the problem is not on their script, then it becomes a challenge. Their monthly prices also keep going up. Overall, I still think they're probably the best home warranty company you can find and a great help to manage properties.

My experience was not bad. The only negative I can say is that the call center is full of foreigners, and I don’t know exactly where they’re from. At times, they’re very difficult to understand and have to repeat themselves quite often for me to get what they’re saying. I also think that their deductible is a little bit high in comparison.

AHS has been good. I don’t always care for the companies that they employ. I’ve had issues, like when I called in for a dishwasher repair. That particular company really screwed me over. I was extremely mad at them, and I was going to go out, give them my two cents, and they got on the ball right after that.

They did the repair, but the repair was not satisfactory. My machine was still damaged, and I just didn’t want to go through the process again for another repair and deductible. So I just pulled that dishwasher out and bought a new one.

AHS sent someone out who said he’d try to get them to cover it. Nope - they said it was user error and something dropped on it. Uh no! We called and complained and they sent another company out. The guy ordered a new oven door but AHS denied it again. So now we are out the service fees and the door is still cracked. We could have just replaced the door ourselves. Silly us to think our insurance coverage would cover repairs. Canceling and never ever doing business with them again. Better to put the premium money into your own emergency fund instead.

Everything went smoothly, and I didn’t have any problems at all. American Home Shield is a good company. Even though it’s a little pricey, it’s worth it for the peace of mind of knowing everything in your home is covered.

It took two weeks to get hot water. It was horrible. They wouldn't do anything to expedite it or to escalate it or to change anything about it. They wouldn't even let me retract it and resubmit it as one of these emergency tickets. So, I only call now so that I can talk to a person and tell them specifically how urgent it is and hope that they do something to help me out. It's not just the hot water heater.

There was another issue too, where I had a water leak and they wouldn't come look at it for a week. I had water leaking for a week and they would not expedite. They said because I had submitted the ticket online, that they could not create any sense of urgency about it because the ticket already existed and it didn't express the urgency of it, even though the ticket did say it was a water leak. There's water gushing out. I turned the water off to my house to stop it. And so, I had no water in my house for 10 days. It was a very long time. And they did nothing to try to expedite that. It was horrible.

The washing machine thing wasn't as big a deal because I just had to go down to the laundromat to do my laundry. And that got done in a pretty reasonable time. It took about a week. But when you don't have hot water or you don't have water, those are urgent situations. And they handled that really poorly. So, I learned that if you do submit a ticket online -- which they had recommended that I do, every time I call in to submit a ticket, they recommend that I do it online. And I have to tell them I've gotten burned twice doing that.

I hate that I have to deal with AHS. They don't care about their customers at all. They're the worst. And they've been so horrible to deal with that I would just go get another company. But I haven't. I'm just hoping I don't have to use them again.

The quality of work is good and the price is competitive, but I did have one experience with a plumber that was not good. They should never recommended that particular plumber. He came in and broke the water line when he was trying to fix it. That was crazy. And then he had to fix that and he left a huge mess. I try not to get into it with them too much, because the couple times that I had a real serious problem and I tried to escalate it, they will not escalate problems. They'll do anything in their power to shut you up and have you just accept whatever's happening. It's crazy how bad they are.

The air-conditioning unit that I had Efficient Air Systems come out for was not operating on the heat pump. It was only doing emergency heat.

I reached out to AHS online. The website is pretty intuitive. It took me a little while to get familiar with it and to go around, but everything was readily available once I looked around. I didn’t need to call anybody and didn’t have any questions. It was all good. They got back within 24 hours.

The gentleman who did the initial troubleshooting said the control board was the problem, and he verified that the pressures and charge on the system were all good. But the quote from American Home Shield I got was for the control board, as well as for 2 lbs. of gas that I didn’t need.

I told AHS and Efficient Air, and the lady from Efficient Air said she will investigate. I never heard from her again, but the tech did show up and installed the board, but did not put in any gas. He checked the pressures, and everything was good.

AHS is gonna save money in most instances, but not all. Be aware of what those limitations are. I didn’t pay for it. We bought the house and the sellers paid for it, but if I were paying for it out of pocket, I would rate it a good solid B.

I had an electrical outage and put the claim in on Jan. 7. I called AHS and they sent down a guy, who arrived later than the window he said he would. He looked at it and said it wasn’t something that could be fixed right away, and that he was gonna come back to do a real diagnosis. We rescheduled, and again he was late. He hung around, looking outside, taking the light fixture down and doing a few things, then said he was going to get somebody to help him.

I called American Home Shield and they contacted him, but he never showed up for the next three rescheduled dates. I asked them to get somebody else but AHS said they can’t until he submits the paperwork of what his diagnosis is.

By March 7th, I’m pleading. Somebody finally agreed to send somebody else out, but that contractor did less than what the other guy did. He said the house needed rewiring and that he was going to send it back in to get that approved. I gave it about four days. By the time the lady I talked to said I had to call a number to get that work approved, I asked them to cancel my service.

I ended up calling an electrical company to come out to my house, and they charged me $225. All he did was go upstairs and reconnect a line in the attic where a squirrel had gotten to it, and I had power. With AHS, I spent $500 in three months, with no lights to use.

The website is easy to use, so I just submitted my request online for a preventative screening. I was informed about who was going to be contacting me, and the good thing was that it was actually the same contractor that did it last year. He was very professional, knowledgeable, and courteous.

I tried it as soon as he left, and it still shut off mid-cycle. It wouldn't drain out from the bottom of the washer. I called him back and he said, "Well, I don't have an answer right now. I'll have to do some research and give you a call back hopefully tomorrow. But if not tomorrow, then hopefully, Monday." I’m still without a washer.

I spoke to AHS this morning and they said that they reached out to the contractor and that he's supposed to be calling the manufacturer of the washer to see why they would be getting this, but it's just been a very long, drawn-out process. Every other claim has been very good. Good contractors. Open and closed out very easily with fixes.

The technician was very friendly, professional, and knew what he was doing. Overall, having a home warranty is good, and it’s something that I should have had a long time ago.

Some of them apply more common sense when it comes to fixing something. An example is when our faucet in the kitchen broke. It was not anything that was normal wear and tear, and they didn't want to pay for it. I explained that the faucet is 15 years old and I did not intentionally break it. AHS sent another contractor for a second opinion. And he said he can get it fixed.

The last contractor was Phillips Good AC and Heating and I was happy with them. They did a really good job. They took care of my AC. They've had a couple of people come through the job for them. They were sharp, professional, courteous, and cleaned up after themselves.

So, we went outside American Home Shield, and got an independent opinion. And he said that the silt in the water heater was so much. That's what was creating the capacity issue. We ended up spending more and putting in a new water heater. But the $400 that they wanted to charge us for a repair, we could at least put towards a new water heater versus a repair that wasn't going to correct the issue.

I called American Home Shield and told them that the requested repair didn't make sense and we had an independent plumber come out. And that it was verified that it's a capacity issue, not a heating issue–it was the age of the water heater. And although it heated still, there was so much silt or buildup in the bottom of the water heater.

The other claim was for the dishwasher repair. It was less of a waste of money and more of a waste of time. The guy came out and told us to replace our dish detergent, so we replaced it. But it didn't correct the problem. We had to call them back out again. And we requested someone different. The person identified the problem immediately and ordered the parts. However, it added another three weeks on to our downtime of our dishwasher.

He replaced parts–the dishwasher seal and the spinning thing on the bottom that shoots the water. So, the second time they came out, it corrected the problem.

The contractors are very responsive–usually within 24 to 48 hours. Except for this instance. If the guy had come and identified the issue correctly on the dishwasher, we would have had two weeks of downtime versus having to call again, bring someone out, and then have the two-week part-time and then calling to schedule, to tell them that we have received the parts so they can schedule the visit.

We have AHS in Colorado. And we had excellent vendors that came out. So, when we moved here, we waited a year because of financial priorities. We had replaced all the appliances and decided that we should have the same warranty to reduce the unexpected cost. However I think there is a difference regionally in who their contracted parties are. Either we got lucky in Colorado and had exceptionally good vendors or it’s just we had a run of bad luck on plumbers here.

The coverage of AHS is good however the vendor selection could be improved. It could just be the two that we had. Because there were more plumbing issues versus something else. And it was interesting that they gave us two different vendors for plumbing issues. There should be consistency in assigning one vendor to an account.

If our experience with American Home Shield weren't good, I would have canceled. The contractors are sometimes less than knowledgeable. But they've been fine.

For my plumbing issue, the plumber came out late. He stayed from 8:45 to 10 o'clock. The only thing that sucks is when I called, I had two bathrooms that I needed fixed, but when he came out, he was like, "No, we're only allocated for one." But he did help. He did fix both of them because he came late. So, it all worked out. It was great.

I usually file over the phone because the website is confusing to me. It used to be easier. There was a time that I couldn't see my second property on the site, so I called them and they updated it. Then when I was in the middle of the claims process with the washer, I had to call them to show the name. They had to update it and I had to check later.

Their contractors are perfect for me. When the service guy couldn't fix the washer, He filed a report and we received the cash. We already got a new one. Everything was perfect.

I didn't get a bill handed or signed. So I looked at my email, and it said that it needed 14 pounds but the crazy part about it is that I just got my AC serviced the previous year. They were the same company that came out. That time, they told me that my AC was fine and they did what they needed to do on their part. They never said anything about my compressor. They said my Freon was good.

I called American Home Shield and told them something is not right and asked if I can get a second evaluation. They went ahead and got a 2nd evaluation. They told me that it was not the compressor, it was just a wire harness. It was a totally different evaluation. And these people went upstairs and checked the coil. The guy said that there was a little leak right out where the valve was, and that needed to be welded. It was just a small thing, but it was probably what was causing the air not to come through properly.

I didn't have to pay for the American Home Shield for the second visit because it was a totally different work order. The other guy who came through gave me a work order sheet, a piece of paper that told me what was needed. And I signed on it. Royal Flush didn't do that. The compressor was fine, but Royal Flush said I needed a completely new one, but that wasn't even the problem. It was just a wire harness that was burnt out.

AHS’s customer service is good. Their price went up a little bit more, but I've stayed with them. I like them.

He went to Home Depot and came back with a quarter-inch aluminum bar that he measured, cut, and anchored at a 45-degree angle and some sheet metal screws out. He put it on the bottom frame connected to a vertical bar. In short, he jury-rigged it instead of replacing that part. He was very nice and pleasant and, I’m assuming, knowledgeable. He tried to make do with the easiest, quickest, and cheapest solution and fixed it to where it doesn’t slap on the floor. But it’s not the way I felt that it should have been taken care of. He said American Home Shield doesn’t cover that. To me, that was part of their promo where they said, “If we can’t fix it, we’ll replace it.”

I’m assuming it’s fine now since no one’s complained. But when we first got it, we could open it up to 45, 50, or 60 degrees and it would stay there. Now, it does not flop anymore but it will still open to 90 degrees. It doesn’t open slowly or stay in a position. It’ll just continue to open until it’s open all the way.

I had another issue in January when I called about a dripping faucet on a deep tub. The faucet comes out of the wall, and it has a constant drip. The plumber didn’t have a key to take out the center core of the water handles, so he had to order that. It has to pass through about six different hands before they would get it. That means I’ve been waiting since January to get this fixed. I was getting ready to call American Home Shield and tell them that I want my money back and I’ll go get my own plumber.

It’s so hard to get to a person. That phone thing that they use, that sucks. You can’t get past it. They used to be a lot better. I used to feel protected and I felt good about having them. I could get to people, and the people cared. They would do everything within their power to help. Now, the people they have say they can’t do this and they don't care about what happened. I’m paying them a big amount of money every month, but when it comes time to fix something, I can’t get it fixed. I don’t have anything nice to say about them.

The only funny thing was that I didn't know if they were coming. AHS said he'll be there. We had contact through text but it was a little obscure. I was thinking between 12:00 and 8:00 but I thought was a long time to know if Ohio Hydrojetting were actually coming. I had gone to the dentist and was thinking if they will really gonna show up, then the guy called and said, "I'll be there in half an hour. I'm almost there." I was really surprised. Also, it happened on a Saturday night and nobody would come on Sunday. I don't know what they can do about finding people on a Sunday. That’s impossible everywhere.

The technicians they sent out have always been really good. Customer service is nothing spectacular, but definitely not the worst. It is what I expect from a company that's doing that for us. That said, they are an insurance company, and you sort of have to fight for everything you want to get, like with most insurance companies. There may be better companies, but they've met our needs.

For older appliances, it’s probably a worthwhile cost. I pay a fair price. I buy what I buy, and the service should live up to whatever the initial expenses are. I got an old home, and I’ve utilized their services.

The only issue that I ever have is the timeline for acquiring parts. That’s always a process because of the unknown origin from which the part is being ordered. Not to blame the technician, but the manufacturer. When Appliance Repair Guru came out for a refrigerator, it was a bad fan motor. The technician was very knowledgeable and a pleasant gentleman, and he explained what the process was and went to work. He put the new part in after one was ordered.

I submitted the claim through normal channels online, as I always have. As far as being intuitive, the site takes a bit of doing. It needs reading and paying attention to get through it.

I call to submit claims and I talk to someone, then they will text me back and I’ll hear from somebody right away. It has been much easier with American Home Shield than it was with the other home insurance agency that I was with for 10 years.

I like their knowledge and affordability, and they seem to have adequate staffing. They’re very thorough like when I call to make an appointment, they would ask if I had anything else that I needed help with. The other company I was with for a much longer time didn’t do that. Each item had to be separated. So, I thought that that was efficient on their side and my side. Nobody wastes anybody’s time. Also, AHS says that if they cannot fix an issue, they will replace the problematic item. I have sold AHS to about five different people already. It’s an absolute necessity if you own a home.

The technician came with his ladder that only went up a certain height. My ceilings happen to be high, so he actually had to stand on the highest step and it just felt dangerous. This guy wasn't very tall himself. But the ladder that he brought just showed that he actually was not completely prepared. In the end, he wasn’t able to fix the exhaust fan because there was a plastic object behind the electrical outlet, which nobody knew about.

When he was leaving, I told him that there's two more bathrooms to look at. But he said that the other two were not on the claim given to him. I told him about the app. He explained that he works with a lot of different warranty services, they only do whatever is on their file. He told me to call American Home Shield. I didn't have a good experience with him from the moment he showed up. I don't feel like he was prepared with his ladder and his unwillingness to work with me.

When I called back to explain the issue, the guy was understanding, and even acknowledged where the app went wrong. But I never had trouble reaching customer service except from the time I called before the technician came. Still they have good customer service, because they call back.

However, American Home Shield marked my claim as not normal wear and tear because of the plastic object that was behind there. I'm not a handyman, so there was no way I would have known that the reason why it wasn't working was because of that paper for that plastic thing. Since they've already listed it as unable to be fixed, they're not gonna come back for free. In order for them to come back, they wanted me to file a new ticket which costs $100. They were saying that if I want to argue it, they could come back and reassess. But if they found that it's still my fault that there was a plastic thing, then I have to pay another $100. I was frustrated because I have the highest warranty plan with American Home Shield, and it became so complicated to fix something. In the end, I had to have another electrician come to fix all three of them.

It was a really good experience with the plumber. He was very effective and professional. He was able to clearly explain to my neighbor downstairs that the damage on the wall is coming from her restroom and not mine. It worked out very well. The only thing I really have to say is it's very convenient to have people readily available all the time. I would recommend it to a friend.

I had Automatic Control Corp. come over to check out the air conditioning and make sure it was all set. I submitted my request online, and most of the time the site is pretty user-friendly. I've used it a few times, but I did have a couple of issues because it wouldn't give me the option for a central air conditioning unit for some reason. But when the contractors came to the house, they were able to take care of the issue. American Home Shield provides you the company’s name, and then the company calls and says what time they’ll be here. The contractors they’ve sent out were all very good. I've had no issues with any of them.

The only thing is, I had to have a couple of things replaced when I first moved into my condo and American Home Shield put in kind of cheaper stuff. I had a dripping faucet and they replaced it, but it was with a cheaper model. Same thing with the thermostat, I would have liked to have had a programmable one placed in and I would have paid the difference, but that was never an option. It’s just whatever’s there, they just replace it as opposed to being able to upgrade.

Once the guy actually got here, he was extremely nice and did exactly what he was supposed to do. He took care of the matter and everything was working, but waiting those two days was really bad. It seems to me like they need more contractors.

I’m on a fixed income and I pay every month, but most of the time we don’t even have problems. I was getting ready to cancel because this is money going out that I could be putting toward a car instead. I feel like I’m wasting my money. I could just save it and wait until something happens to take care of it myself.

The Sears technician came out. He showed me what the problem was and then he fixed it. Everything about our interaction is great. American Home Shield provides great service. Although their price expensive, they have good online tools and they are very dependable and prompt.

I reached out to American Home Shield online and it’s excellent. Turnaround time was within 24 hours. I got a call almost immediately. I'm totally pleased. Having AHS is certainly worth the small investment. They’re an excellent company. I've had a good experience with them all the way around.

I’ve been with American Home Shield for about two years now. I thought it was a reasonable price and coverage. I’ve only had one claim, but they need to be very clear about what is covered and what is not covered so that I don't pay a fee to get a technician out here only to have the claim denied, and now I've wasted my fee and still have to pay the plumber to do the work on my own. They need to be very clear at the point you put in a claim if it is covered or not covered before you pay the fee. Unfortunately, since I did it online, we only talked after the fee was paid and after the plumber was here and I called them to ensure that it was a legitimate claim.

The Sub-Zero fridge is the only one that they've had to come out multiple times. The first guy from Nautilus came out twice just on the same call and he couldn't do the final repair. So I had to call a different person and I got charged again, but he did nothing. The last work that Nautilus did has held fine.

I place the claim by phone and they've been very responsive and polite every time I call. It's a good company to deal with and they're very nice to work with. They've done well.

My husband told me to just pay the money because it was the AC but I told him that you're really not supposed to pay again. The tech already came out for the same thing and if he didn't do the job right, he needed to fix the problem and not charge me again. If you're not going to fix it completely right and it's going to break and make the person pay again, that's kind of like a scam almost. I also told the people from American Home Shield about it and that I was not going to pay again for the same thing. They just said they understood and it was somebody from overseas. So they said they would be making a note of it. Then a local guy came out and fixed it.

I've had American Home Shield for many years. I use them and I liked the service. I liked the fact that, if anything happened, you can just call. I know a lot of realtors use it too. My daughter did real estate, so she knew a little bit about it too. The only thing I didn't really like was my experience when I had some plumbing issues one time. They sent a very young plumber out and I didn't feel really comfortable, since he said he had only been doing plumbing for a year.

I also had a problem when I had an issue with my refrigerator and my microwave. They charged me the money and the techs they assigned were very standoffish on scheduling times. I wanted them to come in the evening time but at 8:00 at night but they asked if we could meet up with us around 2:00-ish. So, we couldn't get a time and a day scheduled. Then, I wanted to meet around 2:00 on a Wednesday or a Monday, and they didn't want to meet up at that time. So, they got paid the $125 to do nothing because the refrigerator got fixed on its own when I defrosted it.

For the microwave, they never came back for that and it's still broken. All they did was get paid. So I don't ever want to use those people again. We felt like they put us on the back burner because they were not making as much money as they would if they were doing the service on their own. It seemed like we were not priority. So, I would wait to see how AHS would respond to me for the next year and so far, I wouldn't recommend them 100%.

Actually, the job is not finished. I had a clogged sink line that worked fine for one day, then the next day, I had water leaking in the basement and part of a ceiling. It’s supposed to be a pipe in the wall that rotted out. My sink is clogged, I can’t use my kitchen, so it is like an emergency, but they don’t have nobody you could talk to. I usually get in touch with someone, but I can hear dogs in the background barking. They’re not putting you in touch with the real people. It’s just a phone answerer.

The person from Water Control came out and he diagnosed the problems, so that’s good. But he was tied up with some more jobs. He said, “I’ll call you back later today,” but I haven’t got that call back yet and I’ve made a couple calls. As of now, I haven’t heard. I’m on hold. I don't know when this is going to be fixed. I have a co-pay, but American Home Shield wants me to pay more too. They say that’s not covered with this. With all of this that’s going on now, it’s not covered.

I’ve only paid the $100 service fee for the first call, and they sent me an invoice that say I owe $100. Because I paid when I called in first with the credit card, I just disregard it. It’s important to have a home warranty, but until you really use it, you don’t really know. I think I would want a company that has emergency service, that you could talk to somebody.

The contractor was great. My HVAC unit is now fine. My husband does appliance repair for a living. He said a lot of people use American Home Shield, so that's who I called.

My washer would not go into a drain cycle. It wasn’t drying the clothes out to where you could put them in a dryer. The first guy stated he couldn’t fix it because it was a stackable, and nobody told him it was a stackable. Then he said the drain pipe needed cleaning, but we tried it again and it didn’t work again. American Home Shield sent another guy out, and then he said that the drainpipe just needed changing. It needed a new drain pipe. He changed that, and then it didn’t do it, it still didn’t go into the cycle. Home Shield sent him back again, and then he said it was some kind of motherboard that needed changing. So he said that they would order that. When the parts came, they said that they would come back that Wednesday, but the repairman cancelled that day. Then Saturday, they cancelled. Then Monday, he cancelled. That right there, that’s a lot to take in.

He finally did come back and put that motherboard thing on. After he had left for about 10 minutes, I put a load of clothes in and it started making this real, real loud noise. I was on the phone with Home Shield while the guy was listening to it. I’ve had a knee replacement and I said, “I’m trying to get this thing off because I don’t know, I don’t want it to cause a fire and we can’t get out of the house.” They said they couldn’t send him back that day because he had to go on to another thing. I said, “Well, they didn’t have no problems cancelling my visit when I was having problems.” That’s all I got was cancellations. And then another guy came to actually fix the issue. But that started on March 19th and it didn’t end until April 5th.

I was very upset. I’m a nurse and I have a knee replacement. I had to pay other people to do my washing because I couldn’t go to the laundromat. You only draw on short-term disability, you get 66% of your salary, so that was another added expense. I would have felt better if the technician would have said, “I do apologize for the cancellation. And I know that that might have made a hardship on you. But I did have some unforeseen things that came up.” Because I know things do come up. But can say the coverage of American Home Shield was great because I didn’t have to pay any additional or anything.

Axis Appliance didn’t know how to fix the Maytag washer. They told American Home Shield that it needs to be replaced because they can’t fix it, and that part is true. American Home Shield says they’re waiting on Axis Appliance to officially tell them they can’t fix it, and that’s where things stand right now.

And for the last three weeks, that’s been the routine. Axis Appliance keeps telling American Home Shield that they can’t fix it. American Home Shield keeps telling me they’re waiting on the report from Axis Appliance so they can send it to their purchasing department to replace the washer. And this has been going on for four months now.

My recommendation is not to mess with American Home Shield. My contract doesn’t end until October, and I’m trying to figure out how to get out of it without paying them any more money. I’ve lived up to my end of the contract, but they haven’t lived up to theirs.

I’ve had some plumbing issues, like the toilet, and they sent a plumber who fixed it. I also had minor leaks under the kitchen sink, and contractors fixed that too. But when it comes to appliances, no. While I was away from home, the gas company emailed me saying they detected a low‑pressure issue and shut my gas off.

American Home Shield sent a plumber from F6 Plumbing. They wanted $550 and said I wasn’t covered from my house to the meter. They didn’t check for any leaks inside my home. My contract says the service call is $125 and some change plus 8.25%. My previous contract said $100 plus 8.25%. Both contracts read the same, and says nothing about tax.

I had an initial issue of not having any hot water. When I submitted a claim online, I had to go through different categories and I had to click on hot water. And then up under water heater was “no hot water”. I don’t know what the problem was but it ended up being a leak. When NC Plumbing came out, they flushed it and they changed the elements. When they left, I still didn’t have hot water.

I ended up having to make another claim and pay more money. When I called AHS, they said that the people that came out the first time fixed the issue so I was having a different issue. It has already been a week without no water at all. I didn’t want the water to be running so I went out there and cut my water off.

I had called back because I was gonna cancel my services with them. I feel like in customer service, the customer is always right or they should at least try to listen to the customer and see what they’re trying to say. But this one rep was talking over me and wouldn’t let me talk.

When I went ahead and paid for the second claim, I thought I shouldn’t have to pay. So I called back and the rep that I talked to understood and refunded me my money. But then when NC Plumbing came out that day to fix the problem, the tech said it was something leaking up under the house. I tried to explain to him I had no leak before they came out and did what they did the first time. But then when they left, I still didn’t have hot water and now something’s leaking up under the house.

He called AHS and he put me on the phone with them. The rep kept saying I had to pay for another claim so I just told them to charge the card. Then I thought about it again. I called back again while the tech was here because I wanted to get a refund and nothing was ever given.

I got to the point where I was actually fussing with the representative on the phone. I was trying to explain to them my problem or why I shouldn’t have to pay another claim because the issue that I put the claim in for was not rectified in the first place.

The rep said that she would put in a ticket and a supervisor would call me back. I talked to them 6 times going back and forth. I ended up paying again and I was tired of it. The man had left and I was just glad that my stuff was fixed. I took it as a loss and kept on moving. The supervisor did call me back but I was over it. I did let him know I will be looking for another warranty company.

Nothing was wrong with my water heater, but I still had to pay $100 for someone to come out and tell me that. I wish there were options, like if it’s a maintenance thing, they could consider voiding the fee or lowering it to 50% or a $50 fee. I would consider that. Because appliances get old, and if they need servicing, I don’t want to have to pay out of pocket for it all.

True Home declared my refrigerator was bad so I had to replace it, but they’re reimbursing me. I'm waiting on a check. The guy True Home sent out, he didn't put in his paperwork with the refrigerator until Monday. I’m in a family that has kids, and we were without a refrigerator for seven days. He could have turned in that paperwork on Friday afternoon, and they would have look at it and say, “We're gonna reimburse you if you get a refrigerator.” They told me the refrigerator they're gonna send me would take 12 days to get there, or I can buy it and they’re gonna give me this amount of money. We can't wait 12 more days so I went and bought one. Because of this guy they sent out, I wouldn't use True Home again. I know AHS uses them, but they can't be responsible for what that repair guy did.

I got an email back that Ace Appliance was gonna be the contractor. Ace Appliance called me later on and they said they were going to order a part. They didn't have it in stock. It took them almost three weeks to get the part in. And then a gentleman came and he was okay. He was professional and we both shared a few jokes. He asked me where the stuff was and I showed him. He installed the part and the microwave worked. It's been working fine.

I've had American Home Shield since I purchased this home. Three years ago, I started having a lot of problems with my heating and cooling. I would put in a call and a contractor would come in and fix it. But about two to three months tops, there would be another problem. A guy who came to do the AC told me that with what he had seen and for his evaluation, I was going to need a completely new system for both the AC and the furnace. I said, “Well, you are a contractor. You can write that report.” He said okay and then left. He never came back.

American Home Shield sent someone else from a completely different company. When this person came, he did his evaluation. I told him about the guy who came before. That was when I realized he was from a different company. I said, “The guy who came before said I needed a new system. And that is what we are doing. There's so many little things. There was some leakage somewhere, all that kind of things he was explaining. So, he recommended that you replace the thing.”

This guy told me that American Home Shield was never going to replace this system for me. I said, “But it’s stated in the contract.” He said, “Yes. But they will never do it.” If he sent that report in, he wasn't going to get the chance to do that job and American Home Shield was going to give the job to another person.

A couple of weeks after, these people from this company called me to try and get me to buy a complete unit from them. Initially, I thought of doing it. I was very far along in the process. Finally, my wife was like, “If anything at all, if we were going to do this, we shouldn't go through them.” They are contracted to come here and evaluate my product when I put in the support. If a new one is needed, they need to be able to present that to American Home Shield. If they are not willing to do that but they want to sell me new equipment from them, then we should go with somebody completely different because we couldn't trust them. It was really last minute. We had things set up. They were supposed to come on a Tuesday, but I called them on Friday to say I didn’t wanna do it anymore.

My coverage with American Home Shield, up until this finance issue came up, was fine. With the furnace issue, I called them. Sometimes, depending on who you got on the line, they were very nice and receptive. Other times, you get someone and the call goes completely south. Someone would come in and fix something, but either the same issue or something completely different comes up after three months. You call back and they tell you it's past a month. If it's past 30 days and something else occurs, you have to pay that 100 bucks again. I wasn't too happy.

I filed a claim online for the leak under the sink. The company that came out for the sink is a company I don't want to use. They sent them out five times and I've never liked their work. And every time I see them, I get irate. And I forgot to call American Home Shield and tell them not to send them to my house.

We use MOEN for our faucets and has a lifetime warranty. Something had broken off the MOEN part under the sink. And they called and told us that they were going to reach out to MOEN and get a new faucet because MOEN doesn’t make it anymore. I got on the phone and called MOEN and within two days, I had that part and we fixed it ourselves. The contractor company told us to call them back if we got the part but I never did. And they got the $100 for just coming and telling us a lie. Our warranty is expensive as it is already, and then they send companies like that out. For me, it's not good practice.

I know you can find those parts almost everywhere. I used to work as a maintenance technician, and I used to order through vendors and stuff like that. I’ve had issues before with other appliances, and I remember when GE came out directly, it was faster.

But anyway, it’s done and the appliance is working. So I’m happy with that.

The lights on the side of the refrigerator were out, and they denied that part of the claim. But they did replace the ice maker. I also had an issue with my stove, the digital display for the clock and oven temperature had lights out. I couldn’t tell the time on the stove, so we had to check the microwave instead. We also weren’t sure what temperature the oven was set to because some of the display lights were out, and they did replace that.

The technician from Ansley Appliance was wonderful, His communication was spot-on, he kept in touch, when he said he’d be here, he showed up. I have no complaints at all, very great service. I’ve even told my granddaughter and daughter to request them through AHS if they ever need service.

I recently had a claim for a leaking washing machine. Its valve went bad. American Home Shield changed the way they were doing stuff whenever you put in a request. Before, they used to order the part and send it back to the contractor. This time, they sent it to my house, and it’s better because now the stuff is coming instead of relying on the contractor.

Their website was easy to use, but this particular time it extended my work because they didn’t offer washer on there. They had dryer listed, but not washer, so I had to put it in the comments.

I'm doing fine with American Home Shield right now. I call them for service and pay the contractors to come to the house.

Even when I called AHS to request a different contractor, since replacement is not going to work, they said no. I even joked about capping it at 20 visits, just to have some end in sight, but they wouldn’t do that. They still want the same people to come out again. The last time, they even said that Accord Appliance said I refused service, which I didn’t. I was simply saying, “Can’t you communicate onto them and ask for a replacement?” and they construed that as me refusing service.

It is unacceptable that it's been four months, and I still have a refrigerator that isn’t working properly. It has issues and leaks, and food freezes in the drawers, which I have to throw away.

When Hero Plumbing came out, they said the break was due to frost on a pipe and the leak was inside the house. AHS said they wouldn’t cover that, so I ended up paying the bill to Hero Plumbing. Because of that, I want to get a refund for the $125 fee because not only did I have my own plumber come out and pay him, but I also had to pay $125 for Hero Plumbing to come out and $359 for fixing. So, I felt like I should be getting back that $125 fee.

I have five different policies with five different properties with American Home Shield. I told them if they didn’t refund the $125, I was going to cancel all five of them. I was hoping that would get their attention because I'm paying $50 bucks a month for those other ones. I’m very dissatisfied.

The only reason I went to AHS was because I have five other policies in Walla Walla. I thought I should add my house. My personal home is 20 years old, so I thought it’s a good idea to have a policy to cover any appliances or plumbing leaks inside the house.

If I got my $125 back, I’d be happy. But I don’t think they’re any good because they don’t respond. They did refund the first time when I had the same situation about two years ago, and they refunded the $125. So, I expected that to be the same case. I wasn’t really happy about it.

It’s been about a month since I’ve been waiting for the refund. A guy called me to tell me they would not refund my money. I climbed all over him like I normally would if I didn’t feel treated properly, and he didn’t do anything. I just said, screw it, and I’m probably going to cancel all five of my policies if they’re not gonna play ball.

The only issue that I have with American Home Shield is that sometimes it's difficult to get someone on the phone. But there is an app that can be used to schedule repairs and that's been helpful. With this latest claim, I ended up having to call and was fortunate not to be on hold for an extended period like in the past. Other than that, it's been great. We had good experiences with them. Our repairs that we've needed have been handled appropriately. We 've been satisfied with the service we have received.

I’ve been handling all the follow-ups and calls myself. Ideally, as the policy owner, you call for a dispatch, and everything should be managed in the background. Instead, I’ve had to actively follow up with both the vendor and American Home Shield.

For the most part, I would say some of these vendors aren’t really the best. They drop the ball and don’t prioritize the customer. What should have been handled the same day ends up requiring me to make 10 calls between the vendor and Home Shield to get it done.

On top of that, one thing that made us go even longer, because when I requested a vendor change. I was told that because I had called and American Home Shield only sent an email to the vendor, it didn’t count as a reason to escalate. It had to be an actual call. To me, that seemed shady. If I’m calling to get something resolved, it should be resolved. After my fourth call, you’d think they would recognize the need to escalate to the next level.

I'm not sure if it’s policy to keep issues at the lowest level, but I called American Home Shield four days straight, twice a day. They still haven't fixed the problem. I need to know the next steps now. My wife is pregnant and due soon, and in Florida’s heat, I need this resolved. As a husband, I don’t want her to be uncomfortable.

They just keep raising their fees every month, and it comes out to about $2,400 a year. If you don’t have any major breakdowns, or if they’re not going to pay much on a big one, you’re better off putting that $2,400 in the bank to pay for things yourself. Now they’re getting to the point where they want the gravy and nothing else. They don't even fix well pumps or water softeners anymore.

They don’t really use local people now, either. The first repairman they sent was dumb as an ox, so I ended up getting a local guy. They did work on the oven, but they couldn’t fix it, so they replaced it. When it got here, it was a little too big for the hole, so the boy couldn’t install it and we did it ourselves. I like that they get it started right away, but if it's anything major, which is really what you pay for, they’re just not as good as they used to be. I’ve debated every month about canceling.

On top of that, the door wasn't closing. I went inside to write him a check. I wanted to get rid of him. When I went back to the garage, the door was closed. I said, "What's that?" He said, "Well, I made an adjustment." I said, "You wanted to sell me the motor." He says, "It's shot." So far, the garage door is working fine. But I need a company that's honest. The guy told me that something was not working and he couldn't adjust it properly. But after I went inside to say, "Okay. Here's the $90," all of a sudden, everything worked. I don't care about the $90. It just pissed me off. The company is not trustworthy. I was very dissatisfied. Just in case, I got a new company for my warranty.

The second technician was nice as well, just not as friendly or talkative, but both of them were excellent. The technicians came out about a week apart after the parts arrived. The parts were shipped to our house, and then the second technician came to finish the repair.

My townhouse is 17 years old, including the appliances, so I decided to try American Home Shield. I really can’t complain about the service. It’s been pretty good. They respond quickly when my wife calls. No complaints.

We’ve been very happy overall. The first time our washing machine went bad and couldn’t be repaired, American Home Shield gave us a credit. We added a little money and bought another one, and we’ve been happy with it.

Right now, I still have some 300 dollars on a Home Depot card while I try and find a dishwasher that I could afford on that amount of money. I cannot even afford to bother with it because the installation and all of that are extremely expensive. It’s rather outrageous. I don’t know what I’m going to do because I don’t think I’m allowed to do anything else with that money sitting on that card. Apparently, it’s good forever, but it’s only good to get a dishwasher. It is not feasible for me to spend at least three times they’ve allotted me for my old one to get a new one.

With the most recent claim, American Home Shield is gonna send a replacement, which is gonna take some time, but I’m happy about that. I thought they were gonna keep going back and forth trying to fix it. As far as customer service is concerned, they’re good. They did increase the price, and I ended up canceling with them, but after they replaced the thing, I'm considering redoing my contract with them.

American Home Shield needs to Prioritize and fix issues in a quick manner. They can’t have families waiting for months before any of their appliances are fixed. And customer service is horrendous. I've been on the phone at least 10 to 12 times at this point. And when you have someone that comes out and things don't get resolved right away and don't get fixed properly, you kinda know American Home Shield went with the lowest bidder, and I pay so much money for the service, and they're not performing, so I'm canceling my membership, assuming this refrigerator issue is resolved.

I’ve only used them once. Our garage door wouldn’t go up and down. The representative was very quick, and they sent out someone from Cactus Garage. The contractor was good and explained everything. The garage door has been working fine since it was repaired.

They have replaced my entire heating system. The man said I needed to come up with an additional 700 that they wouldn’t cover. I didn’t go into why and what exactly what it was. I just paid it. They have also replaced my hot water heater. I was not getting hot water, and so they came out and their technician said that I’m lucky because that was something they cover.

I do have a complaint about the plumber who came before. For some reason, my house is falling apart all of a sudden and all at once, so I’ve had a few men out. There was a plumber that came out for leaking sink. It took him at least a week to 10 days, and they didn’t even get back to me. I had to call them because I got a text from American Home Shield saying who was going to cover it. That was annoying, but the Sears people came out the next day or the day after that.

I opened the door, and he was wearing a Sears uniform. I invited him in and led him to the kitchen and pointed where the dishwasher was. I sat down at the kitchen table while he was taking it apart and fixing it. He had to take it out from under the counter. He was fiddling around and changing this and doing that, and then he said that he had to order a part. He put the machine back in and set an appointment on the 25th. But he said that if the part comes in before then, to call them and let them know to see if they have somebody who can service it faster.

I received the part in the mail and I didn’t have to call Sears because Sears got ahold of me, saying that they had gotten notification that the part had come to my house and that they had scheduled somebody early, which was nice. A different individual came back wearing a Sears uniform on. So the same routine happened where I showed him where the dishwasher was and I sat down at the kitchen table to watch him. He took it out, did a bunch of stuff, shoved it back in under, and said that it should work just fine now.

But now, my sink on the same side that he worked on is not draining properly. I was thinking if it has been a month already and if I should call the man back. It’s so much trouble because I don’t wanna pay for the same problem again so I’ve just been putting it off.

The two gentlemen who came out were very personable. One was being trained, and the other guy explained exactly what was happening and what had caused the issue. I thought it was the garbage disposal, but it was actually a grease clog in the drain. They snaked it and ran a lot of hot water through to clear it, and they weren’t even there a half hour. It’s been working ever since, and they even told me what to do to prevent it from happening again.

The only thing that could be improved is the communication about me having to call the plumber to set up the appointment. I was a little confused about whether they would contact me or I had to contact them. Also, I was told it was a $125 fee, but the plumbing person said they get paid through American Home Shield. I haven’t received a bill so far, but it’s definitely worth the monthly fee.

My husband called to file a claim because our shower was not draining properly. The water was collecting really quickly. They had it fixed within 30 minutes, so it was very quick.

It's going very well and easy. But our previous experience was not good. We did use them repeatedly before in our last house. There were times when parts had to be ordered, or they really couldn’t fix the issue, or they would put a band-aid on it, and that would continue to be a problem later. When they replaced things, it was not the same quality. It wasn’t as nice as what we originally had.

But I wasn’t in control of those situations. We would deal with the technician. But mainly, the landlord was responsible for that. So I was willing to give them another shot, that’s why I signed up with them. This time, it was great.

But AHS has few companies that I don’t agree with. I have had issues with another company where the technician didn’t wanna do his job. So I requested AHS to send somebody else. The other company did exactly what it was they were supposed to do.

Overall, AHS is okay with approving work. But I’ve had several times where they did not approve something that I felt should have been approved. In my book, they don’t have a great approval rating for actually getting work done. They’ll turn you down more times than they actually fix it. However when they do fix something or when they can’t fix it, they have actually replaced the item and that was good.

They came out a couple of weeks ago and said they would be there on day one, at 11 o'clock. And they were there just like they said. They had to order parts for the other parts, and said they would be back the next day between 8:00 and 11:00.

They called me back that evening to confirm because they had the part. And the next morning, they came at exactly 8:00, like they said they would. They fixed what they could fix, and I haven't had an issue since. They need credit.

Well, something else has happened at another house. It has a plumbing issue, where there might be a stoppage. Like they might have to ride it out, and the plumbers are saying they can't fix it because they don't remove toilets.

However, one of the jobs that M&E did was to replace the toilet wax ring. So one company is saying they don't do certain jobs, and the other company is saying that they’re there to help, and they do it.

I'm probably gonna have to elevate it. I live in California. So I need the best support I can get. And so, I have my sister there. And she's my eyeballs in Illinois, there in Joliet.

Right now, she called me and said, the plumbing company wants $400 to remove the toilet, and then they could ride it out from there. And I told her that I never heard of that. I mentioned M&E and said that they just came to Pico St.

These houses are literally around the block from each other. And so, we're gonna have to call American Home Shield and say we need a different plumber.

The guy said he'll be back because my sister wasn't present. So the tenant let the guy in. He was so confident, he left his tools there because he wanted to get the 400 bucks.

I thought that would be part of the home warranty because it has been for everyone else. So that's what's going on with that one.

My problem with American Home Shield, unfortunately, is that if I get the wrong person, then they just side with the guy. So they tried to send this guy back, but he wouldn't come back. And so, I had to wait for them to assign me someone else.

When they assigned me to the other guy, the guy came in, and he was able to repair it. In that case, he fixed it. But the one guy, don't even send him there because he doesn't wanna fix anything there. And I don't want him to fix anything there.

I did that twice, where the person who was the contact that I had to call in and deal with, like the mechanic or the plumber, was always right. I had a guy who fixed a refrigerator at the very house that you're talking about.

The very first thing he did was the dryer that wasn't heating up. So this guy came out there and took some of the things apart. Then he gave his opinion on how to fix it.

When I got on the phone with him, he was saying it was old. I asked if it's under warranty no matter what age it is. And the next thing I know, he had hung up.

American Home Shield kept allowing the guy who was screwing it up to continue to do it. And to be honest, that happens even out here in California. I have a First American Home Shield here and here.

I had a guy, I literally waited from the weekend before Thanksgiving till after the first year for him to fix the furnace. California isn't that cold. But it's the coldest time there.

He kept saying he had to get the part, and he didn't fix it until the new year. And I was calling them. That's just a new thing where the contractors feel like.

What I like about the service is that it provides comfort. I would always like to have a better price and cheaper coverage. They could also improve the information online about the policies and coverage, which aren’t always very clear.

I have not engaged too much with customer service. A lot of it wound up going directly with the contractor once it was initially established. When we had a cooling issue with the AC, I went through AHS and submitted the claim online. The site is pretty good and seems easy enough to use. I received a message that said the contractors would be contacting me within 24 hours, and they did. They called to schedule a couple of days later, a Saturday, and they showed up within the timeframe they gave me.

The technician from A-US Air Conditioning of Texas Ltd seemed great. He was polite and very conscious of keeping the house clean and working well with me as they tried to get the solution. He checked on the unit outside and up in the attic and looked at the refrigerant. It’s working now, so I have no complaints about the contractor.

On the day he came to fix the refrigerator, he replaced the nozzle that used to go bad on the microwave. So today, he put a cup in there and turned it on, and then the smoke and the burning smell was still there. He said it was some adapter that went bad on this type of microwave. He then said he was going to submit to American Home Shield his other diagnosis.

I’ve been with American Home Shield since I bought my home four years ago. After the year was up, I left and then I decided to get it back. When I recommended my lady boss, I explained how you have to pay your service fee and, 9 times out of 10, you may have to pay out your pocket with certain things. Still, a lot of stuff is covered by AHS. Overall, the experience has been excellent, and I’m satisfied with my coverage.

The second issue was for a free AC tune-up. The technician came by to assess the system, determined that the condenser capacitor needed to be replaced. and ordered the parts. He then came over, replaced the capacitor, and everything's functioning.

Both technicians were courteous, professional, friendly, and on time. I was very pleased. I would highly recommend American Home Shield. I would insist on using them for my future property purchases and I would gladly refer them to any friends and family in need of a home warranty.

The contractor came right away. He said what was wrong with it and it wasn't anything that could be replaced because it was a defect of the fridge. I would have to get a new refrigerator. The refrigerator is fine, it's just the ice maker that is not working. I can make ice myself in the freezer. I'm not going to get a new refrigerator at this time. But I've worked with American Home Shield now on several different items and they've all been very good.

Communication was terrible. When I talked to AHS after the third or fourth time, they called Ace Appliance, and they told AHS that they were going to put in a recommendation to replace it because they’d been out so many times. But then the next thing I know, they're scheduling another visit to fix it.

I called AHS back, and they told me that it was a misunderstanding, and the company decided not to replace it because they said they could fix it. This experience was very aggravating and frustrating, and is probably my worst experience since I've had AHS. My wife kept saying that we should cancel.