American Home Shield Reviews

We've had the American Home Shield policy at various times on various homes for years. We had a plumbing call recently at our second residence. My husband submitted a claim to AHS over the phone and the process was easy. However, we were not 100% satisfied with the outcome. The plumbers told us that we had too much water pressure, and we felt like the faucet needed to be replaced, it made a thumping noise, but they wouldn't replace it. So, we ended up just closing out the claim, but we had checked with our water department in the city of Waxahachie, and the water pressure was not an issue. So, we still feel like it just needs a new faucet.

I tried to switch my heating over to the air conditioning. But when I tried to switch it over, I didn't have heat or cooling. It turned out to be the thermostat. I had forgotten that I got American Home Shield so I looked around myself in the area and found a place. Then I realized that maybe I should look through AHS's brochure and sure enough, the warranty covered it. When I called, AHS said they had to have their own people come in and so something was set up supposedly. They called me and I talked to those people. I waited another three weeks in a 100-degree weather without air conditioning. I finally called, about three times, and they finally got someone out here. It wasn't the best experience for that one.

Ice was collecting in the bottom of our refrigerator and it was leaking on the floor so I filed a claim online and we were sent a good guy. AHS has a very quick online service and as soon as we submit a report, somebody calls us right away. But AHS does not have good customer service. When I had some other problem with my microwave, I saw online that my microwave was not on my plan so I had to call them because I could not submit the claim online. I had to call two times and for both times, it was more than an hour wait time. Other than that, the person who came to help us was perfect and was nice.

When something in my appliance burned out, I filed a claim to AHS and a very professional contractor came. He was only here just a few minutes. Everything is fine and my appliance cooks now.

We had problems with our air conditioning and somebody came out and checked it out. It took a little while to get them here, but we were having a hurricane at the same time so it was understandable. They texted me saying when they were going to come and they came within the allotted time. So it all worked out fine. The one we have on our residence is great. We had two experiences and the ones who came to our house were good. They were professional. But with the other house, I never got the end with American Home Shield. I’m being debited for $100 and I don't know what happened at the end if the washing machine and the dishwasher got fixed.

I signed up for American Home Shield online because when I call, I'm on hold for at least an hour and a half. There's a $75 copay each time they come out. I asked a rep and she had no idea what that was. She told me that her supervisor, Tamica, would call me back in 48 hours. I've been waiting for someone to call me back for five days now. The rep was very unprofessional and combative on the phone. When I asked her if there was no one out there to take my call, she said, "We are professionals, we're adults, we don't need supervisors". I asked her to make sure I was calling insurance so that her supervisor could listen to the call.

We've owned the house for a couple of months and I had an AC compressor fail on our unit outside. I submitted a claim online and everything went quickly. The people that were working on it were very good. They were on time, very friendly and informed me about everything. Everything was fixed in a good manner and our energy bill went back down and it’s nice to have the air conditioning when we need it. Our experience was pleasant and easy and we’re very happy with what American Home Shield did.

I recently had three services for my dishwasher, a refrigerator and the stove all at the same time. The filter in the refrigerator was changed, and the refrigerator sometimes makes a huge grinding noise. But the tech said that when we pile up the very top shelf, that’s why it makes that noise. Submitting the claim online was difficult. There was something asking the same situation again and again, and it was awkward. I called but it was already recorded in the system. That’s not in the customer’s best interest. American Home Shield should make their site user-friendly. I also didn’t have a good experience with Value Appliances. Because of them, I tackled Home Shield's service for a while and I didn’t reinstate, but Home Shield was able to fix it for me.

The last claim I filed to American Home Shield was the microwave that just stopped working. Their claim process was simple. I just went to their website, filed the claim and they have somebody out there within three days. We originally had some problems with getting the problems solved. So, we talked with somebody from AHS directly and they've been great. It took a couple of visits before they got the problem right. I had a plumber come out, who was great. And I had a person from the appliance company come out but my wife said he was a bit slovenly. Other than that, they were very professional at doing the job. So far, the service has been great except the skepticism part. And we're not calling people out just because. It takes time out of our day. As far as having somebody respond, they do it within the day, typically. So, that's great.

The American Home Shield representatives I have spoken to were nice, polite and were able to help me out. The AC went off one night so I called to submit a claim with them and it was easy but it took time. In the future, I’m going to do online which is easy and quicker. The contractor who came is good and the AC has been perfect after the repair. The only issue I had was that it took 3 days for us to get someone to come and fix it. They got to come the next day because it's hot sleeping without AC at home when it’s summertime. I would understand for a washing machine or microwave, but the AC is so necessary and should be priority. The problems come maybe during the approval of the claim. Still, I’ve been getting a lot of people trying to sign up with American Home Shield.

The wires in the garage were loose and they kept going up and down. I filed a claim online to American Home Shield and they came out the same day. The technician was very nice. He was professional and courteous. So far, everything's been fine and I haven't had any problems since they've come to repair it. I just started with American Home Shield this year and I'm glad I chose them.

We have three policies with American Home Shield for three rental rooms up in Reno, Nevada. The programs are under me and my son’s name. My son lives in Reno, so when we need to submit a claim, he would contact the renter, then me, and I would call AHS or go online to set it up. Then the renter or my son would be contacted to set up the time to do the work. I submitted a claim to have a kitchen faucet replaced on a Thursday, and it only took a couple of days max for them to make a contact back with me to get the process going. I figured that the weekend was coming up, so I called the renter and asked if they got a call from the plumbing company, and she replied that she hasn’t heard from them yet. So, I got a hold of the plumbing company by Monday morning, and they said that they’ve already contacted the renter, and they’ve set up the time to go do the work. The renters said that everything went well. The contractors came, took care of the issue, and the renters were really happy with what they did.

I've got an issue going on now that I'm trying to get situated with American Home Shield and I'm confused on how to go about this. A guy came in about a month ago and he did some plumbing work for me. All the toilets were needing repair so he came and did it. But one of the toilets had still the same problems occurring. Submitting the claim was okay. I called the 1-800 number and the person at American Home Shield set it up for me. The interaction with the rep was good and they contractor sent by American Home Shield was also okay.

AHS sent a plumber out and he couldn't figure the issue out. He just left me in the dark of what's actually causing the leak. Some AHS contractors aren't really qualified. As far as AHS' customer service though, it's pretty good. I called in the claim for my garbage disposal. The contractor who came said the problem was wear and tear. However, he didn't really check anything. I told AHS' rep about it and they sent someone else to take a look. The second contractor checked and determined that it wasn't wear and tear. He ended up replacing it, which should have happened in the first place.

I am very disappointed in the way my issue has been handled. I called AHS on 11/6 to request service on my refrigerator which was not cooling. I talked with the contractor Advance Service Center on 11/7 who advised they could not come to my home until 11/9. The technician came on 11/9 and within 5 minutes advised me that my control board was bad and he would have to order one. Another tech came on 11/16. He replaced the board, but it did not resolve the problem. After trying everything he could do he advised me that he did not know what was wrong with the refrigerator and would have to get a senior technician to come out. I received a call later advising me that it would be Tuesday 11/21 before he could come. That’s 2 days before Thanksgiving. I called AHS to see if they could replace refrigerator so I would have cooling to unthaw turkey and ham I needed to cook on 11/22.

I've been with American Home Shield for about 3 months. It's very easy submitting a claim online. I can select which system I'm having a problem with, though I cannot put in the exact issue I have. A text field where I can type in the description of my problem would be helpful for their technicians. But the techs have been very professional. They were early the previous time they came. Everything that they have repaired has been working as expected. I've submitted a claim for my heater just today. I've also submitted a claim for my dishwasher before, as well as for a plumbing problem. They had to fix dishwasher three times since we thought it was just one problem. We fixed it once, but then it was still leaking so we fixed that. I'm happy with my service and I will definitely recommend them.

I had three toilets that were acting up and it progressively got worse. I called American Home Shield and their representatives were very professional. They sent people who fixed everything. They were really thorough and they did a good job. And everything is fine now.

My dishwasher had a leak, so I submitted a claim to American Home Shield. They sent a contractor, and he came on time. He worked on the dishwasher, fixed it, and did a good job. Now, my dishwasher is working again.

My air conditioning unit needed a new hose and so I submitted a claim online with American Home Shield. Their site was fairly simple. The contractor came on time and did their job.

It was hot in July and my AC wasn't working. It's a wall unit which I've had for three years. It's the one in the family room which cools majority of the two-bedroom condo. It's where everybody gathers, watches TV, and have dinner so it was the important one. I normally go by phone to submit a claim. They were always good and helpful but the only issue I have is that a lot of times, they're tied up and I would be on hold for 40 minutes. So, I put it on speaker phone, sit there and watch TV while waiting. But once I talk to a representative, everything's great. They always solve everything for me.

I filed a claim with American Home Shield for my old washer that had some issues. They had to replace it. The representatives were very helpful and once the contractor looked at the washer he knew the problem right away. It was a very good experience overall. I had some reservations in the beginning, even before I purchased the protection plan, but I was very happy with the results. They were very professional from beginning to end. Anyone I talked to over the phone, anyone that came to the home to analyze the issue and who came and installed the washer, were all very professional and very timely.

I had a microwave issue, so I submitted a claim to American Home Shield. Typically, it takes them a while to call back, so I like working on the phone because it expedites the contractors, and also because I can get a phone number and actually give the contractors a call. That way, I can make my appointments instead of waiting for them to call. The lady I talked to was attentive and didn’t need a lot of directions. When they sent the contractor, my daughter was at home, and she had nothing but very positive things to say. She doesn’t give out compliments easily, so the contractor was pretty good.

I submitted a claim online for a faucet leak and American Home Shield had to open up the wall to get to the back of the faucet. The plumber had told me that they were going to turn in the paperwork and AHS would call me, but I heard nothing. So, I called AHS and they said they would get with the plumber to get the appropriate paperwork. I wind up having three holes in my wall trying to find the space. They cut it in the wrong place so I reported it, but I’ve heard nothing yet. Nonetheless, our faucet has been great since then. American Home Shield has been really good. This is the first time and I consider it not a problem yet. I’m giving them plenty of time to correct what the problem is. I’ve had them for years and they’ve always been good. So, I’m happy and pleased with them at the moment. I'd tell a friend that AHS was great and that I wouldn’t live without them.

I called American Home Shield when the fridge door wasn't shutting. The person who came out was awesome, a 100% triple A! We had to order whatever closes the door at the end and replace it. The same thing on the dishwasher -- it was running all the time because it was not going in and clicking. He had to order a part and replace that closing part, which took 10 days. Then, he had it all done within less than an hour at that time. And then, there was a complaint from the inspector that one of the burners didn't work and he was able to fix that right on the spot, so that’s the three things he fixed.

AHS called to verify my appointments with them for the microwave and dishwasher claims I made online. The contractor was very knowledgeable and he fixed everything in a timely manner. I’ve had no issues with the appliances then. I've had a good experience and I like using AHS. It's very convenient and it’s a very immediate process. The home I moved to needed a lot of things repaired so I use AHS a lot.

My experience with AHS has been perfectly awful. We just moved into the house two months ago and the stove broke down sometime after we moved in. We were trying to bake a pizza in the built-in oven, then the stove just shut down. It turned out that it wasn’t steaming properly. It's hard to eat and it’s becoming hard to do Thanksgiving. We attempted to activate the warranty. People came and did some parts that weren’t available. It went into this spiral of nobody getting back to us from AHS to where they’re trying to rebuild the parts. Plus, we’ve been told it could be upwards of three months before those parts are rebuilt.

I filed my initial claim for my dishwasher on July 14. The first company that came out took three visits and it did not go well. I did a background check on the company and found that it's a little mom and pop shop about 45 miles away from here. The family runs an independent convenience store and probably decided to go into the appliance repair business. They would not provide any licensing or permit from the state. After their third visit, I called AHS and told them they needed to get somebody else in here to fix my dishwasher. By then, it was already the end of August.

I have an open case with AHS to have my heater fixed which wasn't working when I bought the house. The wiring wasn't correct. The rep put the claim in and sent someone out. The service techs were fine and professional but they're still waiting authorization from AHS for the repair.

I've been with American Home Shield since the end of May. I recently had two back-to-back claims within a couple of days of each other. One was for a plumber and the other was for HVAC. For the plumber, I had a leak. Aside from that, there were a few other things around the house, like the chains on the toilet kept popping off. I also had water that would spray out from the faucet in my kitchen sink. The tech fixed it, but even now from time to time, water will still spray outside of the faucet. My partner has also been noticing it, so I’m going to give them a call before the 30 days are up. For the HVAC, the issue was that the air downstairs wasn’t working. We dropped the temperature a little bit, then we started smelling a burnt smell so we turned everything off. But the HVAC guys came out and they were very quick. Within an hour they discovered the issue and resolved it.

I had a water heater that went out so I called American Home Shield and they sent out Plumb Genius to fix it. I was satisfied that it was fixed, but I was not overly impressed with the service guys. The plumber came over and went right to the garage, started working on stuff, left, came back, knocked on my door and said, "Okay, ma'am. If you'll just give me 5 stars, and I'll be on my way. I appreciate it." And I was like, "Are you not going to tell me what was going on?" He assumed that I didn't care. I would appreciate somebody telling me what's going on with my house. Nonetheless, he did a great job. He got it fixed in a timely manner. Submitting a claim was perfect. That was really easy and very seamless. I called up to check the claim and their rep was really nice. So, I was impressed with AHS but not the company they had sent out.

My dishwasher wasn't going through the cycle properly and it kept on running and running. I called American Home Shield and got a great representative. They sent over a technician and he was awesome. He said that the control panel was messed up and a new one was needed. My unit and kitchen are white and AHS couldn't find a control panel in that color. They found one in black, but I didn't want it so they offered to give me the amount for the part in lieu of repairing it. They paid for about a third of the new dishwasher that I purchased. We had to pay $119 for installation though because AHS wouldn't pay for that.

I filed a claim to American Home Shield for a garbage disposal. It's not inoperable but the AHS rep told us over the phone that they couldn’t fix it because it was manually put in there. We do have tenants that live in this particular property that’s why I wanted them to have it in writing as to what was the reason why the claim was denied so we can have it for our record. It’s been weeks and we haven’t seen their response yet. Other than that, everything else has been fine and we’re satisfied with the company.

My washing machine wouldn’t drain, so I submitted an online claim with American Home Shield, and everything went well. I’ve also submitted a claim for an AC unit, which I also did online. And for both instances, the contractors called me within 24 hours of making the claim, and were very nice.

We’ve had American Home Shield out so many time since we bought our house. We’ve had various things repaired, and every time they came, they were wonderful. We either call or go online to request a service person, and then we get an email almost right away that somebody’s going to be contacting us within a short period of time, which they do. They would call us back, and then we’d tell them what’s up. They would then send the applicable service person out, and we have had some very good ones. For our claims on our current house, everybody has been really good. The electrician was fantastic, and the plumber, as well as the guy who came to fix my stove was good. We’ve been very impressed and I kept their business cards in case I need an electrician and didn’t want to go through American Home Shield for some reason, or if I just want someone to come out and do something that my policy doesn’t cover.

I’ve only used American Home Shield twice but I found it to be extremely easy. The only issue I have is it’s so hard getting in touch with them. One has to hang on the phone for 35 minutes, if not longer. Now, they have a set up on the internet where one can make a claim, which is fine, but it’s hard to describe what the problem is. It’s a check-the-box situation, like plumbing, and then they ask what one has a problem with. The toilet kept running and running and I didn’t know whether to put toilet or sink. If they could have a little box where we could go into depth a little bit, that would be easier.

I spoke to a wonderful representative of American Home Shield for a plumbing issue. I could tell she was young but she was funny and very nice. She satisfied my problem and got me a contractor. I had called the contractor company after-hours and scheduled an appointment. Then they called and came out the next day. The faucet was a weird faucet and I have to turn it to the side to turn it on. Unfortunately, the owners didn't leave me any instructions about anything with the house so it's hard for me to figure out. The tech went over the faucet and turned it on and said that it's not broken. I felt real stupid. But then, I have a problem with a nozzle with the washer so he fixed that and the faucet runs wonderful. American Home Shield has been very helpful and thorough.

The problem on our dishwasher started as soon as we moved into the house in September. It was an electrical issue. After making a claim online to AHS, which was very easy, the contractor came and looked at my dishwasher. He was very professional and very polite. He did everything in a timely manner and figured out what the issue was in less than 30 minutes. Once he told me what the issue was, my husband actually fixed it. Since then, the machine has been working perfectly. I'm very pleased and impressed with the whole process. We have AHS for about two months now.

We've been with American Home Shield for 16 years since we bought this place. My very first experience with AHS was that they had gone through a lawsuit where people claimed that AHS did not pay for things that they should have paid for and we got a $5 payout from this lawsuit. But when we first moved in here, within a month I couldn't use the dishwasher and it leaked water badly all over the floor. The process of getting the first contractor to come out was very easy. But this contractor said that the problem with the dishwasher was my fault because I had used the wrong soap which had broken the seals down. At that time, we weren't living here yet and the prior tenant had done that, but I still had to pay for the repair because that was what the contract said.

I had a pool heater that was turning on and off when it shouldn't have been, and I made a phone call to American Home Shield. They told me that someone was going to contact me, and I was contacted and we set up an appointment. The technician showed up when he said he would and we did troubleshooting. He said my GE filter, was backed up and it wasn't moving water fast enough, so the heater would overheat and it was shutting itself off. He didn't fix anything because there wasn't anything to fix. But I had my other pool guy come out and clean the filter which AHS doesn't do, and it increased the flow to the heater and I haven't had a problem since. So, the technician's diagnosis was right on. I also picked his brain and he was able to answer my questions to my satisfaction. It was a fantastic experience.

One of the reasons I enrolled with American Shield was because of the pool. Most of the people don't cover the pool. But so far, I've only had one claim with them and it was for the water heater for the spa. I just called AHS, they took care of everything and they charged me $100. However, I had a problem with the first technician. He does not want to come after a week and can only do with a sudden time but I couldn't lose my whole day. So, I complained a couple of times to AHS and they gave me a number directly and I just handled it with them. The second technician was very good.

The people that American Home Shield sends out are very professional. They're very friendly and they address whatever the issue is when they come out. They always let me know in detail about the parts they need to order and whatever the outcome is. AHS is reliable and submitting a claim is easy. When I call them for service, the people who handle it are very professional, too. They’re very quick in getting it set up and getting people out here. I’ve had AHS for about two years now and I’m happy with them.

I'm a realtor, and American Home Shield is actually one of our preferred partners in our office. Recently I submitted a claim to them about the fan motor and two capacitors that went out on our downstairs AC. I hopped online and did a service request. That was 11 o'clock and then the next morning, 7AM, the company called and they had somebody out by noon that day. Jean from Iceman Air Conditioning and Heating was very professional. He explained what was going on, what he was doing, and left me with some information if we ever need more AC services. He did a great job and my AC has been perfect since then. I absolutely love AHS. I give warranties to my clients when they buy a home and they're one of the best ones out there. They're great, they're fast and they're easy to deal with. I recommend them to everybody.

We had a leaky pipe in the kitchen. So, I submitted a claim with American Home Shield online, and it was really easy. They called me the very next day to set up an appointment, and the contractor came 2 days later. He was very polite and professional. He just came in, fixed the problem on the same day, and left. It was really easy.

I called American Home Shield to make an appointment for the kitchen sink and someone came out. The contractor drained out the toilet and they said there was a little bit of hair. The tech was nice and he told me to keep running the garbage disposal every time I want the water to go down. He suggested that I have to run that every day and I never heard of that, which is really irritating with the water still building up in the sink. I think the bottom line is they just didn't know how to get the kitchen sink to stop. But overall, I'm satisfied with American Home Shield. I've had good and bad experiences, and their prices go up like everything else.

I’m very satisfied with American Home Shield. I filed a claim online for my refrigerator because it wasn’t cooling, and their website was easy to navigate. The technician came to see what was wrong and then ordered a part. He then came back and everything has been okay.

We were having a lot of trouble with the air conditioning keeping at the set temperature that we set it at and it was running much hotter that it should have. We kept monitoring it then as the days got a little cooler, it still was barely keeping it at a temperature. So we decided to have it serviced and checked before winter comes. I called AHS and set up the appointment. The reps I talked to were very efficient, professional and told me the day that the tech would come.

I had a leak underneath my house and I called American Home Shield. My most recent call was a little bit kind of rude. Basically what American Home Shield said was that they couldn’t and wouldn't really help me with my issue anymore. And the woman on the phone was just kind of condescending like, “Oh, look sir. I’m not under your house. I’m not seeing your pipe. All I got is this screen in front of me.” Just like, "There’s nothing I can do or say. It’s just the way it is." I felt like there was a disconnect from the people who are working in customer service and what the customers’ actual issues may be.

Our dishwasher went out and I talked to American Home Shield. The company came out and I knew that there was a major problem. They turned in the claim that the dishwasher was not repairable and then I got an email from American Home Shield that they were going to replace it. They gave me what they would recommend or we could purchase one and that they would only allow this much on a purchase and then if we get anything more than that we pay for it. We’re happy with American Home Shield.

Our air conditioner stopped working so submitted a claim to AHS. They sent a contractor out and he got it done. He was a very nice man. He was also professional, courteous and efficient. Since then, its performance has been top-notch and it’s keeping the house at a good comfortable 73.

The oven had gone out before. It has a part that is defective from General Electric that designed that item. The motherboard goes out once every 18 months. So this recent claim was one of those call-ins where the oven has gone out and not working again. The vendor came out with the wrong part. It took them three weeks to figure out that they didn’t even order another part. They finally ordered the part and then came out but the oven was down for over a month which was very disappointing. Even though this particular vendor has nice people, AHS still dropped the ball with them. But that’s not always the experience with AHS. I call the 1-800 number to submit a claim, which means I get a round robin of different people. Some are very attentive, some not so much. They have an automated system that allows us to call it in and get it started. It's very helpful and very useful. We’ve had a good experience with their reps.

We have waited over three months to have the same issue resolved. Whenever we have had to make contact with them, either American Home Shield doesn't follow or the vendor that they chose doesn't follow through. We have to wait an hour on hold for customer service only to get the runaround and absolutely NO help. Each representative we have spoken to has told us a different story. In the past two years service has declined severely and it's beyond frustrating. My advice is chose another company!

I contacted American Home Shield because my gas furnace was not working. They sent me a text with the service provider's contact info. I tried contacting him several times because he didn’t come at all. I then contacted AHS again. They said he would come be contacting me soon. Still no contact. I called AHS again. They put me on hold to try to contact the service provider (well over 30 minutes). Then instead of returning to the line they hung up. I tried calling AHS again and the number asked for a pin and then hung up.

The handle on the kitchen faucet fell off, and it was impossible to get it back on. American Shield notified me and everything was on time. The service was good and I was very happy. This is the second time I've had that company and I even saved the slip the plumber gave me. I would recommend them to someone else.

After having written my original Consumer Affairs review of this company, I was contacted by a company representative both in writing, and via a phone call. After I explained my situation, and after some researching by the company and further discussion of the matter together, the home warranty company agreed to replace our washing machine. I replaced our machine and received a check in the mail a couple of weeks later for the full amount. I am very grateful for the outcome of this situation and for the company's representative who worked on my behalf. My only suggestion for the company would be to improve communications to the customer, both in terms of content and frequency of the status of their claim, and to reduce the hold times when a customer does call in for a status update.

Our dishwasher started leaking a week and a half ago and so we went to American Home Shield and called a plumber. Immediately I got a plumber that was connected with me. The plumbers came, but unfortunately, they’re taking a long time to get back to us about what’s going to happen next. They initially came to look at the dishwasher, and then they said it might need to be replaced. I’ve been calling them every day asking what’s going on, because every day I use the dishwasher and it’s still leaking. If my kids move the bowl, it makes a mess under the sink and it gets slippery on the floor. It’s smelly and dirty. I’ve left three to four messages and they haven’t returned my calls.

My drain was clogged and I called American Home Shield to submit a claim for it. The rep that I talked to was very professional and the contractor who came out was good. I'm satisfied with my experience with AHS.

We called American Home Shield for our heating issue and got a good rep. The contractor was great too and the heater has been working since the repair. We've been with AHS for about 5 years and the prices are a little bit high, but overall, they have a pretty good service.

I filed a claim with American Home Shield for our leaking water heater that needed to be replaced, and they sent out somebody to look at it. The contractor was fine but I chose not to use them because they were going to charge an extra $500 for modifications in the waterline, the gas line, and the venting that weren’t covered. I decided to take the check from AHS instead. And so, I got another contractor to do the work, and there were no special modifications required. I wasn’t very pleased with the whole experience. The home warranty situation is so much scamming.

At this point, I'm happy with American Home Shield. I submitted a claim for the transmission in the washing machine which passed away. I called for the serviceman to come. He came and he told me that it was terminal and that it needs to be replaced. They got back to me in a timely fashion and offered me a website to look for a washer comparable to the one that I had. I did that and I ordered off the website and it was delivered. The contractor has been to my home other times and he was excellent. I'm happy with their customer service. However, the high volume in their call center happens a lot, and it's a long wait.

I used American Home Shield for my washer and dryer and the response was fast. Erica, the tech, was fabulous and very professional. She came out on a Friday and then she had the part by Monday. Everything went well and I paid upfront. It was good service and I was really pleased. It's so fun and I enjoy my washer.

There was a problem in my master bathroom. My husband had turned off the water to change the faucet, but the thing was stripped, and he couldn’t get it back on. There was some part that was broken internally. My husband filed the claim with American Home Shield and got an appointment relatively quickly. They’ve always been helpful. They came out and fixed it very quickly, and haven’t had a problem with it since.

We had one claim on the dishwasher that we're still in the middle of getting fixed. It's a two-part dishwasher so there's an upper part and a lower part and it'd be nice to have the lower part working again. The contractor was originally scheduled for six days from when I called them. But they called when they had an opening and I happened to be home because I was getting the air conditioning fixed that same day. Their guy came out that day and was here in three days instead of six. And this guy was good. We've had the dishwasher looked at five times before but he took the whole thing apart and determined that a printed circuit board connection was bad. They have the new board now but I haven't had time to take another day off work to get it put in.

Our air conditioning unit suddenly stopped working and started creating a lot of noise. We called American Home Shield and my dealing with their rep was decent. She told me the prices upfront and even though I’m not very thrilled that it will cost a little bit more than I expected, it’s still worth every penny in the big picture. She told me one of her partners in the area would get in touch with me. I waited for 55 minutes and the contracting company got in touch quickly. They called me and scheduled an appointment within the next 48 hours.

I go online to submit claims to American Home Shield and it is very easy. They usually respond the same day and I love it. When I had a leak coming from my bathroom upstairs, a contractor came over and fixed it in 10 minutes so I haven’t had any more leaks. He was very professional and it was fast.

I've been with American Home Shield for 10 years now, but it's just recently that I started using them more. I submitted a claim with them for an electrical problem through the phone and they responded in a timely manner. I called them in the morning and the contractor was here by 12:30 PM so I was very pleased with them. He was polite and did what he was supposed to do.

Called two times. Waited on hold for an hour then you ended the call. The wait time was normally more than an hour, but got through, now you just disconnect. They just do not fix things, excuses more excuses and holding on the phone.

Customer Service is terrible! I have been on hold for almost 2 hours starting during regular business hours. (I am doing other things while seeing how long it will take.) First two repairs went well. Third repair was a stripped diverter/shower faucet which is covered in the warranty. The repair company sent by AHS/ Flowright Plumbing indicated that it wasn't covered because it had been installed incorrectly BUT that he would contact me with a quote/estimate to repair it. He also only looked at one out of two items. A second opinion plumber said it was a simple stripped diverter (which should be covered under warranty) and that the plumbing company was just trying to make additional $. It seems like a clear conflict of interest for the contractors that AHS sends to say it is not covered but hire me. A complaint to AHS brought no response even so far... much less a resolution.

This company is terrible. I have been trying to get a gas water heater for 7 days. Everyday that I call each person gives you a different status report not to mention the 45 min to 2 hour hold per call. So for the last 7 days I have spent at least at a minimum of 14 hours on the phone and as of today the 7th day I still do not have a hot water heater. The purchasing department says it was never notified and customer service says they were notified 4 days ago on 11/10/2017.

I've had AHS for over 10 years and their service has continued to decline. My recent experience with them was the straw that broke the camel's back and I cancelled both of my homes. If you want to submit a service claim, the easiest way to do it is online. Then they set up a repair person to do the work. If it is something routine and small, like a ceiling fan, you pay your fee (ours was $75) and hopefully the tech will take care of it. If it is something more expensive, like a pool heater, then that's where I've found they've become very, very difficult. They will nickel and dime you much of the time. READ THE FINE PRINT. Some items have maximum limits. For AC units they won't replace or repair with state of the art items. For coolant leaks they only cover a pound or two. At $40 per pound you can end up paying hundreds of dollars just for a leak. Then if it has to be replaced they will probably install junk.

Do not waste your time with this company. Either find a company that has a better reputation or save the money you would pay them every month and fix the issue yourself. I have been with AHS for many years. They were recommended by a co-worker who spoke their praises and for the first year they were great. They fixed my AC twice, replaced my microwave, then they went completely downhill using substandard contractors with one and two star reviews themselves. I am now on another hour long wait to speak to a customer service representative, this would be my 4th call, waiting an hour to speak to someone since 10/20/2017. I called for service on my refrigerator before 10/20/2017.

I tried submitting a claim to American Home Shield twice over the phone and in both times I had a 30-minute wait. I let it go for about 15 minutes on my speakerphone and decided to file a plumbing problem online, which was a leak in the toilet. The contractor was excellent and got a hold of us within 24 to 48 hours which was really quick. He contacted me and we set up an appointment the next day so it was a super quick turnaround. A nice guy came out and fixed the problem right away. He was very professional and it was a good experience.

Several months ago, the contractor came but they didn’t fix the washer. They came a second time but it still wasn’t fixed. The first people were miserable, and then, American Home Shield assigned me to someone else. It has probably been about three months ago that I called them the first time and then, a month ago, they were here. That's when they were going to order more parts because the guy told me there was nothing wrong with it, although it was obvious there was. American Home Shield has been fine. It's just who is coming out.

We moved into a new house and we've had a lot of little issues where we were not understanding how things worked in some of the cases. I had to call AHS out for some electrical issues and it was worth the $75 to get somebody out here to explain. Overall claims process was very easy. I just call or do it online then somebody usually contacts us and they're out here within a day or two. Everyone they send has been very helpful and everything turned out fine. Having the policy has been a very good thing for us and we didn’t realize what the benefits would be until we’ve had to use them. We've been very pleased and I would recommend them.

I filed a claim recently with American Home Shield for the heater for a spa due to wear and tear. Submitting the claim was okay but getting the process done wasn't. Calling them and talking to the sales rep or to the customer service, I was explaining to them all about the pipe that was corroded on the ground. She told me that it was covered by my insurance, only to find out when the pool guy came down here it wasn't. So now, I'm trying to collect my $75 back and I'm calling American Home Shield because they're supposed to be refunding my money. But that's already been a few days so I'll give it until Monday. I had other claims before and they came and fixed the problem. My experience with them has been great except for this one misunderstanding.

Part of my AC heating return had fallen down and I called American Home Shield to submit a claim for it. The technician came out the day after I made the call and he was friendly and professional. He had to go underneath my nasty crawlspace but it didn't bother him. He also explained everything he was doing.

I’ve had two claims that I had to submit with AHS and I have had a bad experience on both times. The first time, my AC unit needed repair and AHS didn’t advise me that the refrigerant was not covered under my plan. I went ahead and submitted a claim. A guy came out and through the back, he wanted to charge me $300 and something for my refrigerant. I called AHS and they told that they should have sent out all that information to me, which they didn't so I wasn’t aware of that. Otherwise, I would not have had him come out. As I was talking to the lady from AHS, she began to email me the policy on the air conditioning unit. So, with the $100 deductible, I had to pay AHS $398 that day. Afterwards, I contacted another HVAC guy. He would’ve charged me $240. So, it was even higher going through AHS than if I had called a private company.

The key thing when you have a lot of appliances in the house is the peace of mind and knowing that you can pay a monthly fee and that's all you're going to spend is the pros of having American Home Shield. I have them for a little over a year now. Recently, I submitted a claim for my microwave over the phone and the claims representative I got was fine. The contractor was courteous and helpful too. He came on time, had the right part and he finished it up so everybody was happy. He fixed it on the same day he came out and since the repair, the microwave has been working good.

My hot tub is not getting hot and my pool guy thought it was the pump. It's covered by American Home Shield. Submitting that claim was really easy. The reps that I spoke to seem pretty good and I just went online and told them what's wrong. Then they assigned to me somebody who would either call me or I'll call them, and they’d arrange a time to come out. That part was pretty seamless. But then they sent somebody out who wouldn't look at it because he said he couldn’t get to it, which was kind of ridiculous. I asked American Home Shield to send somebody else out, and they looked at it, diagnosed it, and said they would order the part. But they never called me and it took two weeks, and I had to call them a couple of times.

Submitting a claim with AHS over the phone is easy. For the last couple of times, I've dealt with their automated system which doesn't have the intelligence to know whether or not I'm submitting the same claim or a different claim. I had to call back to follow up on my appliance and they had already visited. It should have the intelligence to be able to offer me the option to answer questions about an existing claim. But instead, it recreated the claim for me so I ended up getting a recreated claim that was cancelled because of the confusion the system had.

I submitted most of my claims to American Home Shield over the phone. They were fast to answer and some of their reps were helpful, while some were not. They said they would get back to us, but we didn’t hear from them and since they thought all the information and problems were in front of you, you would just take care of it. Sometimes, their contractors didn’t show up on time while some said they were coming but never showed up. It was hard because we took our time off from work to be there but they would call and say they couldn’t come today. They were knowledgeable and friendly, but Home Shield needs to have good contractors who are more responsible, have a good experience and do not repeat the problem but take care of it instead. Their whole concept needs to be improved.

Since we bought this house a little over a year ago, and had American Home Shield, we’ve only had claim for the AC and they did a great job. Prior the claim, when we first purchased our home, techs had to do work on the AC but all they kept doing was patch job. I forgot we had American Home Shield until my daughter-in-law mentioned it to me. I wouldn't have paid things out of pocket for all of it, good thing she reminded me. I stayed with my daughter-in-law for about two months and their hot water heater went out. I went and stayed in a hotel because it took them almost two and a half weeks to get it replaced.

I've filed a claim online and over the phone with American Home Shield, and their response time has been no more than 24 hours. The reps seem to be helpful. But my water heater issue has not been resolved even though the contractor said that it works fine. It works fine for a few hours then it doesn’t anymore. The first contractor who came out was the owner of the company. But he had to come out three times and on the fourth time, he sent out somebody else and it’s still not resolved. So I requested a different company and they seemed to have a better handle on it. The last contractor was extremely nice and seemed very knowledgeable. They had approval on the water heater to be replaced but there is a waiting period because Florida has no experience in gas water heaters.

Our hot water heater went out. We usually call AHS when submitting a claim and their reps are very good about it. Though there were some things that had to be done that the insurance didn't pay for which we had to pay out of our pocket, the contractors were very nice and did a very good job. The stand that our hot water heater was on had to be rebuilt because it had leaked through. They did a very good job of suggesting a contractor to do that. And the guy came out that very day they told us, and then he started work the very next day and finished it up on the day we put the claim in. He did a really good job of fixing it. And then because of the state and city, the contractors had to make modifications for the hot water heater to comply with state regulations. So, the plumber went ahead and did that too since the insurance didn’t cover it either. But all in all, if I had to experience the bad experience, I am glad we have American Home Shield.

The pool pump exploded. When I contacted American Home Shield, they sent a technician who saw that there was a wrong filter on the pool that I have never been aware of. Because of that, I paid almost $700 to the contractor because American Home Shield didn’t want to cover it. They changed the motor and the filter, but it was not through American Home Shield, it was from my pocket. I thought they will cover it. For the past two years, they never changed a new one. They had rebuilt the pump at least five times and I kept telling them not to send the same company over and over because I pay $100 co-pay every time they come out. But they kept sending the same company.

My water heater ruptured about a month or two ago and submitting the claim with American Home Shield was pretty bad. They showed no sense of urgency about getting it fixed and it took us five days to get somebody in here. I placed a call on a Wednesday afternoon and we automatically got dispatched to somebody who didn’t bother to call us that afternoon until the next morning. They couldn’t get to us until Tuesday and the water heater was spraying water up against the foundation. It was the plumbing leak in the middle of the tank and we didn’t realize this when we bought our house. There was something weird about the plumbing because they used to have a solar hot water system, which means you can’t completely shut the water off back flowing from the house. Even after the tank drained down to where the leak was, there was still water running out.

I had lots of difficulty with American Home Shield in working with one of their vendors for a washing machine repair. It literally took eight months for them to finally say it wasn’t repairable even though I told them I had a 95-year old mom here and I’ve got to be able to clean her clothes. I travel all the time so when I get here, I can’t go to a laundromat. I had to have people come and help me keep things washed for her but there was no real understanding of that or caring in my view until I wrote to the manager of the vendor who did write back. He said I didn't understand how it really worked and AHS wanted them to try to repair it then the vendor gets graded from what he said or whether or not AHS repairs it rather than replacing it.

I’ve been with AHS for about two months now and filed one claim for a plumbing issue. Something was clogged in-between the pipes to the outside. The contractors were really nice. It took them a while to figure it out and get it all done, but they did a great job. I would recommend AHS to anybody. They were helpful all the way around and professional. I didn’t know what I was doing so they did everything and looked everything up for me.

Usually, I deal with AHS via their website to request service. Today I had to cancel the contractor appointment and could not place a new work order, as AHS did not close it. Called their 800 number and waited for 1 HOUR to get a human. I did ask their representative, with a very tired voice, if they fired all their customer support. So, I really don't understand what is happening with AHS, but sounds pretty bad. If you just deal with them via the site is great. If you need a human being, good luck!

I have been trying to get my dishwasher fixed for four months now. If it would have been my air conditioner here in Las Vegas we would be dead by now. Technician came out four or five times and was never able to find the problem. He replaced the motherboard and it still did not work. On the last call he put down that it was our hot water heater. The problem with that is that the sink is right next to the dishwasher and he was not able to keep his hands under the hot water when we turned it on. Still he put that down instead of replacing the dishwasher. AHS has the worst customer support I have ever experienced. Our hold times ranged from 30 minutes to 1hr 22 minutes. The last call I asked for a supervisor three times and was refused. I finally got smart and canceled the service. Today our new dishwasher was installed. It works perfectly no thanks to them. DO NOT TRUST THESE PEOPLE.

I had AHS for couple years now, was very happy up until a few days ago. I requested service, my heater burner to furnace stopped working. It's very cold outside so I had no heat. I went online, requested service simple enough. But problem was the service contractor AHS recommended never responded. I even called and left a message several times and still not gotten any response. This is when the headache started. I have been calling AHS for several days and could not get through. Wait times usually 30min to 1hour or more. I then called a contractor myself and paid out of my own pocket because I couldn't sit around freezing. I then finally decide I'm going to cancel my policy. After calling and waiting I finally got through to customer service and speaking to the young lady trying to explain to her what happened, she didn't seem like she cared just by the tone in her voice. So disappointed in AHS, felt like I just wasted my money for the past couple years.

I'm extremely disappointed in American Home Shield. I called them to report an issue with our water heater as we were no longer receiving hot water. They sent a technician out within 48 hours (Saturday). The technician indicated that the thermostat on the water heater had gone out. He said it was a model that was only made for one year and that there have been many issues with the thermostats... he indicated that they go out all the time. He would place an order for a new thermostat to replace. On Monday, AHS left a message and said the thermostat went out due to a power surge and that power surges are not covered. However, the power never went out! So not only will AHS not cover the thermostat, but they also collected $75 for the fee. What a racket!

Please look for a better company as they are good in taking money from you but they are really bad in providing service. They have contacts with very bad companies or one man company to fix your problems. Any time you call them, you will be on hold for hours and that is not a joke. I am done with them. Funny thing is that you call their sales, they will answer your phone in 1 second but call their service and you better go to sleep, take a nap. Salespeople don't care about your problem. Go with someone else. They should be reported too for their bad service.

I submitted a claim online to American Home Shield and it was very easy. My wife said the contractor was very professional and everything is working fine since the repair. American Home Shield has been doing very well as far as the few claims I've had to file. They are very timely and had things gotten done. I’m very happy and I've recommended American Home Shield to a couple of people who signed up.

I have heard wonderful things about American Home Shield but this weekend I had an emergency. The handle on my bath tub came off and the water continued to run on a fast pace. I had to call someone to shut off my water. I was told by American Home Shield that they do not have an emergency service and I had to wait 24 hours to make an appointment. I am single and a senior citizen. This was one of the purpose for me getting this warranty. The customer service representative had no problem asking me for the $100.00 fee and they have no problem deducting the money from my account each month.

We’ve been with American Home Shield for a couple of years now. The last claim we had was for our air-conditioner back in August, and everything was fine. The contractors were good and they got the job done. I just had issues with spending over two hours on the phone trying to confirm that I paid the air-conditioner people $100, and I kept getting a bill. There's no way to communicate other than via the phone. The first time I called about the bill, I was on hold for over 45 minutes. The second time I called, I was on the phone for half an hour and yesterday, I was on the phone for another half hour. It would be better if they had a way to email issues because I've spent over two hours on the phone and I don't have time to be doing that. But the problem has been resolved and it didn't show that I owed anything. The service is great and I have recommended them.

I did three claims in one go and they were for the dishwasher, the dryer, and the stove. The whole time was difficult because that was during hurricane Harvey so I waited on the phone for an hour and 40 minutes. For about four times I had to call because they would pick-up and then the phone would turn off or it would take that long and then I had to call back because they didn't get my claim. But I understood the whole hurricane situation and that they had a bunch of stuff going on. Besides, they were very nice and helpful. I had 3 Boys Appliance come for the two jobs and then I had another contractor come for the dishwasher. They were very professional and got the job done. The 3 Boys Appliance had to order a part for my dryer which came in in about a week and they came back as soon as the part came in. Everything works great now, and AHS has been very helpful and polite.

I filed claims for my air conditioner and my dryer and I’m old-school, so I usually do claims over the phone. Generally I like to speak to someone and my experience has been very good. The techs were very good, professional, prompt and accurate in their information, so I was impressed. We had another situation before and it was fine up until a few other times, but I switched because of timeliness of getting things once I filed the claim. American Home Shield has excellent customer service and it's money well-spent.

I was having an electrical issue in my house and I called American Home Shield to set up a claim and put in the list of my issues. They were quick to schedule someone for me and the company that they sent out was really excellent. I was very pleased with their work and I was completely happy all the way around. Having American Home Shield is the best decision I ever made.

The representative who signed me up was very patient with me and gave time for me to make my decision on switching to American Home Shield. She was very informative, very persistent and consistent. AHS had extra amenities as opposed to who I was with before, and this is our first month with them. The first time I submitted a claim wasn’t hard at all. It was a phone call and it went straight through. Our pool motor went out so I called American Home Shield. They had someone come out and repair it. They’ve been very on time, very knowledgeable and organized.

I've filed claims online with American Home Shield but at times that I've used it, I've ended up having to call anyway. The website was user-friendly except when we had two AC issues two weeks apart and the AHS website wouldn't let me put in a claim for the AC online because I had already done a claim on the AC recently. I had to make sure I called in. Then when I did the pool, I called on that one too because when I went through and looked at what's covered, it didn’t specify the specific part that needed replacing so I had to ask them questions.

Submitting a claim with AHS for my leaking AC was easy. I contacted them by phone and they were able to respond within the same day. They contacted the company and sent a guy to fix the AC. The tech was very professional and had a lot of experience. He had worked in my home before doing maintenance, so I knew the guy a lot. He was able to fix the issue within 20 min. I've been with AHS for 35 years, and aside from a couple of issues where we had to call back and follow up on what was going on, the experience has been generally positive.

When I purchased the home I have now, the people prior to me was using American Home Shield so it just continued on. I've been with them since 2008. I like the level of service that’s being provided and they keep their promises. The companies that AHS use to repair my appliances are fine so I'm pleased with that. I like having a sense of protection that if something goes out that’s under my contract, it will be taken care of for a very small amount to pay out. Their representatives are very knowledgeable but I rarely speak to them. I go online most of time and do a service request. They get back to me about the submitted claim in 24 hours. And the contractors they send are very professional. My air conditioner was excellent after the repair.

I submitted the work order online and it came immediately with a message that said, “This company will be coming out.” I wanted my guy Tony and I had to call, sit and hold, but American Home Shield would not change it. I had to cancel with one guy and then try to call back and wait another 30 minutes, and then they put in the request for our guy to come and do it. It’s been a while since our AC went out, and Tony handled it. The fan was making a rattling noise and it was the outside unit. Tony has been here before and he knew about it and he told us when it was going to need to be replaced, and he did. We love our contractor who does all of our appliances. He’s great, and the performance of the appliances since the repairs has been excellent. We’ve had American Home Shield for 15 years and we've never had a problem except for one thing, and it was only because I was being picky.

I got a leak in the bathroom walls. A drain pipe broke or someone unplugged a bathtub and the water came out of the bathtub and the commode. We already know what it is but it doesn't seem like I can get it done. AHS is a good company. However, we're taking too long for this project. They have been sending the wrong young people out here and I'm ready to get this stuff done. They sent me 3 different contractors out here and they don't know how to fix it. I got different diagnoses and it's been a hectic thing with them. One wants to go through the kitchen walls and one wants to go through the bathroom walls and take the shower out, which I was planning to do anyway. But it isn't my decision, I just want it fixed.

I filed a claim with AHS over the phone for an AC was not cooling down and their response was quick. The contractor called me to make sure that the time for coming to my house was the right one and they also texted me reminding me of the appointment. The AC is cooling down now the way it was before. I already put another claim a few weeks ago because the toilet was leaking and I might have to put another one. We bought a house and we just moved in this weekend. I’ve been using some things in the house and I have noticed plumbing issues again, so I’m just going to wait until I find everything.

American Home Shield was recommended by a friend when I bought my house. I had two claims on my air conditioner and those were handled the same day. I had a claim on my dryer, ceiling fan, water heater, and I’m currently in the middle of a claim for my microwave, which is the only time I have been unhappy. The contractor came out right away and said he'll let me know whether it's going to be repaired or replaced. He was good about that and I was told it was gonna be replaced, so I needed to order one and I was given the link for ordering. I waited four days before I ordered but I still haven’t gotten the microwave so I had to call the company that’s going to deliver and install the microwave. I called them on Friday and they said they didn’t have it, so I challenged them and they said they have it and that they'll deliver it on Tuesday.

We had an electrical problem where the switch wasn’t working. I just called American Home Shield, gave them my tenant’s number and they called her directly. They were efficient and worked in a timely manner. However, they had a little issue when the technician was there. They called my husband to find out a little more about the wiring. Once they spoke to him, they were able to resolve it. Overall, we had a very easy access to them and they had a prompt response.

Sometimes I wish that I've gotten her more help or information but in the overwhelming majority the service is remarkable. The service of their contractors has always been pleasurable part of it. People come and they know what they’re doing. They do the job well. There were very, very few call backs because of one thing or another. They’ve been particularly polite, professional and knowledgeable. I've only had to get rid of one of them. I recommend it to about everybody I know who has a home. The whole system works very, very well.

I have four service requests and we're still having issues with at least half of those. We had inoperable ovens in our kitchen and it took a week for someone to get out and take a look at the unit. Everything since then has been downhill. It took American Home Shield another two weeks to make a determination on whether it was repairable or replaceable then I received a follow-up another week after that. So it took three weeks to make some determination to get me some idea of what was going on. What they proposed wasn't going to work and I'm still going round and round with them about the replacement options.

I received a call from Kina at the Social Media Corporate Dept. She asked for clarification of my concerns, listened respectfully, and responded professionally, apologizing for the problem encountered, reassuring us that it will be addressed, and indicating that a refund check will be received within 7-14 business days. We could not ask for a better response! Kina should get the "Employee of the Year" award!!! We appreciate her prompt, professional response and look forward to continuing to work with AHS!

A company representative did reach out and refund approximately 30% ($115 dollars) of the $285 dollars that I paid out; that is better than nothing.

We have been AHS members for the past 3 yrs and have rarely submitted a claim. Our water heater blew out on Saturday morning at 7 a.m. We promptly submitted a claim by 7:30 am online and the contractor they appointed of course is not opened on weekends... We called the AHS support line 4 times on Saturday to try for another contractor but had to wait on hold for at least 45 mins each time and was hung up on 3 of the 4 times by AHS "support" personnel. Finally got in touch with someone at AHS on Sunday morning and was told I must allow 24 business hours for the dispatched contractor to reach out, which means we could not hear from someone until Tuesday morning... If we do not hear from someone by Tuesday AHS will dispatch another contractor and give them 24 hrs to respond. And the cycle continues!

I have had American Home Shield since I bought my house eight years ago and I have kept them because they do what I need them to do. I submit claims online and usually, in 24 hours, someone's out to fix the issue. The contractors were all excellent and even though I've had some follow-up appointments, it's not like the next day - it's a month later that something would happen. Everything is perfect and AHS has excellent service.

I was with American Home Shield about five or six years ago. It was an excellent experience. I had financial difficulty, so I had to let them go. I got back with them six months ago and the service just doesn’t seem to be the same to me. I highly recommended them to a few friends but I was a little disappointed. I have a few reasons why. My refrigerator went out on me and my wife. So I called American Home Shield to get this thing repaired. Submitting a claim was a little bit more difficult than what I expected.

Our AC went out so we filed a claim with AHS. It turned out it was not or AC but a problem with the electricity. We figured it out because the pool pump went out as well. They sent several people out and the issue ended up being the main electrical line going into the house. We had that fixed and it's working now. They came back out and serviced the air conditioner that wasn't working. They made sure that it had Freon. Submitting the claim was fine. However, it took them a few days to get back to us, which was a little frustrating since it was summer. But once the ball got rolling, things went fine. Their contractors were all good and we were really happy with all of them. It was a good experience.

American Home Shield sent techs for my ACU as it was vibrating real loud and it wouldn't keep up. The techs replaced the card and checked the Freon in it and it was done.

Everything is going well with American Home Shield. My recent claim with them was for my plumbing and it wasn't difficult at all when I submitted its claim. I called them and it was all good, then it took a couple of days after to get a technician out to address my problem. The technicians came in, asked the problem and fixed it. What they repaired still works and I never had to call them back for that.

I submitted a claim for a plumbing repair online and within 24 hours American Home Shield responded. Their way was quick and their contractors were excellent. They were very responsive and professional. It went exceptionally well and the repair was completed in one day. I've been with American Home Shield for five months and it's been worth every penny.

My air conditioner went out and then we ended up having to get it replaced. I filed the claim to American Home Shield over the phone. It was just a recording and then they had the company contact us. They sent out WCU, which we have had already and we are always happy with them. That was when hurricane Harvey was hitting and it got delayed for one day because of the flooding. But it's summer here in Texas and I can't stay in our house. So, we were out of our house for about a full week. But, they were friendly and helpful throughout that. They just came in and had it all replaced in one morning. We're usually happy with the outcome.

We just bought the house and have had American Home Shield for three months. The pool’s fine but the bathroom’s not. The electrician that came out told me that he couldn’t do anything and they still charged me $75. I’m also extremely disappointed with the plumbers. I can’t get them back out here. They never followed up and they haven’t done their job right. The only time we’ve used the service that has worked out well for us was the pool guy. All the rest has been a very large disappointment. It also takes 45 minutes to wait and to speak to somebody. I can’t get anybody to fix my problem because I don’t have 45 minutes to wait on the phone. You can’t recall somebody out online and you have to call. Overall, when things have been done, it’s been fine. But AHS's customer service times are atrocious.

My experience with American Home Shield has been interesting so far. While the plumbing problem in my house was solved, my electrical problem isn't. What happened was, they found radon when I had the house inspected. Some company came out and installed a radon pump but they wired the switch wrong, which fried my master circuit breakers. Now they're causing problems with the electrical going on and off intermittently.

Sometimes American Home Shield would use somebody from out of town and I hadn’t had real good experiences with that. But lately they have been using local people here in Abilene and I prefer that. It’s been satisfactory, to say the least. Recently, a burner went out and the guy who came out was excellent and very professional. He showed up on time and took care of the issue right away. He replaced the burner and the appliance works better now.

I had a plumbing issue and filing a claim with AHS online was easy. The plumbing contractor was very prompt. Since then, the plumbing has been fine. In another time, an HVAC contractor was prompt with his initial visit, but there was a delay in parts and scheduling. He seemed like a small operator, so time was in demand. This warranty was provided as part of my home purchase, and it has worked fine. We have gotten some benefits from it. But it is probably not something that I would do if I were paying for it.

I called for a plumber and an electrician through American Home Shield and they delivered. There wasn't really a lot of interaction. I just did it online and they sent me those two professionals and they fixed what needed to be fixed and I was pleased. They got the job done quickly and I am happy with the result.

I started with American Home Shield in Denver, Colorado in 2012 and they were always responsive and good in following up if need be. I had issues with upstairs plumbing and I put in a request for assistance online. The system immediately put that request out but in the meantime I called the plumbing company to come help as well.

A month ago, I made a claim online to American Home Shield for my air conditioner. A technician did it and since then, the AC has been good. Overall, AHS and the contractor combination worked out well for us and we had a fairly pleasant experience.

We kept losing our oven light. I went online and made a claim for it with American Home Shield. They're a good company. As soon as we made the claim, the company called me to schedule an appointment the very next day. I asked them to come at 10 in the morning but they were here at 9:15. They even called us about coming early and we told them no, but they still did. When the contractor they sent out came, he tightened up the oven's hinges and he charged us the $75 for the deductible. It caught me off guard because they told us that we would only pay the deductible after the service has been completed. He told us that he still needs to order parts, so the service is not yet finished. He did come back out and completed the service by installing the parts, but it happened a week later.

American Home Shield was referred to us by another friend who uses their services. Filing a claim over the phone is very frustrating as you wait on the phone for 20 minutes on the average. But, once you get them on the phone, it's usually fine and the tech would come out no more than three days after the claim is filed. Our most recent claim was about our dishwasher and it was a bad experience.

I've had American Home Shield warranty for years now. Something I learned through trial and error with them is that one needs to read the fine print and be aware that almost always, there's going to be an additional cost to the homeowner on top of what it says on the contract. Several years ago, I had to have my water heater replaced. I live in Southern Nevada, in Las Vegas, Nevada, and apparently, there's a fault line somewhere near here. They required that I had to put earthquake straps on the new model since they weren't code-required when it was originally installed. I had to go out and purchased the earthquake straps to put on the water heater before they'd sign off on it. That was an extra fee above the normal fee that I paid for having to replace the item.

Buyer beware: American Home Shield will only provide you service Monday - Friday, unless their system determines otherwise, not the people with brains that work there, but their system that was built to "take all the guesswork out" for their customer service reps. We have had American Home Shield for more than two years, but after today, I am ready to cancel my contract with them. Our heater decided to stop working today, a Saturday, and the temperature outside is a high of 42 and low of 37. The temperature inside of our house is 64 degrees. I called to inquire about expediting our claim to get someone out here sooner due to the circumstances. It took over an hour to finally speak with someone. And when I did I was promptly informed that AHS can only call the company that they have assigned to my "ticket" and see if they can come out sooner.

My heater was not working. I placed a request online and paid 75$ for the visit upfront. 2 days later a contractor fixed an appointment and promptly visited my home. The technician was not able to get the heater working and he mentioned he will have to come back. I called the contractor and now he says I have to call AHS. I tried requesting another service request via website but it will not allow me to as there is already an open request that's not complete. I called AHS 3 days in a row now, waited for over 62, 78 and 78 mins and finally hung up. Weather has been extremely cold and I just do not know what to do.

I called for American Home Shield to come check my furnace and air-conditioner because I was just new to this area and this house. I was having problems with my air conditioning. They scheduled a time and then Miller Plumbing never showed up. A couple of weeks later, I finally called back and rescheduled and then Miller Plumbing called and they said they were very sorry they forgot me. They came the day after I called the second time and I paid the guy that was here. They were supposed to collect $75, each payment in check. I paid and then I was getting notices in my email that I had not paid. I called AHS and I told them I had paid it and it was on a weekend. The rep said, "I'm sorry because I can't take care of it today because I can't call them, it's the weekend. We show that you did not pay." He seemed a little perturbed about it.

I have American Home Shield for 15 years and they've been excellent. I call them for my claims and usually within 72 hours, I get somebody out here to take care of the problem. The claims reps that I’ve spoken with always answered all my questions. My most recent claim was a week ago. The faucet that feeds cold water to the washing machine corroded and the technician had that replaced. The guy was a real nice gentleman, real thorough and he did good job. The first time he came here, he didn't have the part so he had to go back the following day with the part. He cleaned up after himself and it was like he wasn't over here. I'm pleased with the service that I received from AHS and with the people that they sent out here to represent them. I tell my neighbors all the time to get AHS. But they'll wait until something happens, then they're stuck with it.

My mom changed our AHS policy slightly to include the spickets outside. But when the two of them broke and I asked the plumbers to come out to change them, it turned out that the policy changes hadn’t gone into effect yet so they couldn’t do the spickets as they weren't covered under our current plan. I had to get those fixed by someone else and I lost $75. I also had a claim for a sump pump repair as something broke. It was the thing that guides the Baldor that tells the thing when to pump the water out. But it turned out that the sump pump was not up to code so the technicians didn’t want to touch it and I had to have another contractor come out and repair it.

We've had American Home Shield for quite some time. They're a great company to work with. Recently, there was an issue with the toilet leaking and submitting a claim online was easy. It was a piece of cake. I asked a couple of quick questions and the contractors answered them. It was pretty much five to ten minutes and they were done. We've been in the house for quite some time and I've only had one issue when I needed to call back.

American Home Shield took care of my water heater. I called on August 28 to find out if a water faucet was covered and I was told by Shameeka that it wasn’t. So, I talked to Tamika at the Georgia Service Center and told me that the faucet was covered and that what Shameeka told me was incorrect. I was waiting for a phone call back from them to tell me how to handle it because I purchased a water faucet. Tamika also said that her supervisor, Steve, would call me for a follow-up and tell me what to do so I could get my money reimbursed for that water faucet that I put in.

The air conditioner was blowing hot air, so I called American Home Shield to file a claim. I called them probably 15 times over this air conditioning issue and they're horrible. The hold time is an hour to speak to a human. At one point, I did get somebody on the phone. But most of the time, you’re forced to use the automated system. So you can either go online or you’re on hold for an hour and it’s the automated system.

I called American Home Shield to put in a claim for a plumbing issue and the call went great. The contractor was wonderful and did a terrific job. Since the service, everything’s been working fine. The repair made us feel like we’re in a home because we now have hot water. That was the first claim I had with American Home Shield and it’s the best experience I’ve had thus far.

When the air in the house started getting hot, we decided to call American Home Shield to file a claim for the air conditioning system. They were very nice on the phone and the guys who came out were awesome and did a great job. American Home Shield has to hold on to the contractor they sent because they're a great team of guys. They took their time to make sure that how they diagnosed the system was done correctly. They also explained everything to us, including what needed to be done and then they went forward with it with us agreeing to it. They fixed the problem and we haven’t had any issues then.

I’ve been with American Home Shield for about four months and my experience has been great, I’m very happy with them. I called in to submit a claim for my refrigerator and it was an easy and pleasant experience, the rep was very professional. They sent one company out, Flamingo, and I showed the gentleman my refrigerator. The handle on it was broken as well as one of the doors inside, but I can live with that. I then showed him how everything was freezing in my refrigerator. I didn’t know what he said and he went back. Then, I got a call back that my refrigerator couldn’t be repaired because everything was problematic. So American Home Shield sent Sears out here for a second opinion.

I filed a claim online and it was very simple and quick. It took less than 24 hours to get it scheduled. The plumbing guys came out and they were really great and very informative. They came on time as scheduled. However, the problem wasn't really a problem, it was me not knowing how to work my shower. Apparently, the type of shower faucet that is installed is a common cause of confusion. Both knobs push in and not just like the main shower knob.

I've had American Home Shield since July and I’ve only filed two claims so far. The first claim I submitted was for my dishwasher that wasn't draining because of the wrong size of holes and it had garbage in the drain because the holes would stick it out. The technicians they sent were from Sears. They came in a day, which was quick. They were great. I'm also very satisfied with the work they did and they had the problem fixed in a matter of minutes. However, on the second claim I filed, the technician took a week before showing up. It was for the air conditioner. When he showed up, he didn't go up the attic where the unit is, told my wife that he will send somebody else back, and left. I cancelled the claim and fixed the unit myself.

My washing machine broke last September. On September 13th, I called American Home Shield to submit a claim and the rep that I talked to was really sweet. Their contractor then came out to fix my washing machine but he wasn't able to fix it. When I called him the second time and told him about it, he told me that he had ordered a part for it. I asked how he did it since he still doesn't know what happened to the unit but he said that he knew.

We came across American Home Shield on the website. We saw the rating and everybody was talking positive. I also did a little research and AHS came on top one so I went with the best. The first time we had to use AHS was to fix the AC problem. The rep set up the appointment and gave me the contractor's number. I've talked to contractor over the phone before he came to our house and he said he was going to be here eight hours later. He had a little service to go to and he said that as soon as he was done with the other services he would be here. Sure enough he was on time. He was by himself and he was very professional. He was not afraid to take extra time to go over other things of the AC component system and how to maintain an AC system. Plus he replaced a part. I was very pleased with him. In the future if we have another problem I will love if he will come out here again.

Since I found out my fridge wasn’t working the second day after I moved in, submitting a claim took a bit of time because the contract hadn’t started yet. They hadn’t received the payment from the loan. It took about four days to finally get that active and then I called in and made the claim. The contractor was wonderful and he came out two days after that, which was fine, but my fridge was still broken. American Home Shield scheduled the delivery for October 30th because I need a whole new one. I moved on September 29th and I just had a baby five days ago. I’ve been a little busy so I have not called them. Now I’m scheduled for this coming Monday so I’ve got five days left. So far, this is the only claim that I’ve made and I think American Home Shield needs to be a little faster because a month without a fridge is not okay with me. But I don’t have to pay for a fridge so that’s nice too. Everything else has been fine.

I had a leaking pipe so I called and the person I spoke with on the phone was very friendly and professional. We set up a date as soon as possible and he let me deal with the plumber I wanted. The contractor who came knew what he was doing and he cleaned up his mess when he was done. The leaks were gone and it felt like I had a giant hole in my pipe underneath the floor. It was flushing something else but it's gone and I'm happy. American Home Shield is great. Whenever I've had a problem I call and it's taken care of within two or three days although one time it took a couple of weeks to get somebody in to repair a problem.

I've had a great experience with AHS so far. I'm doing a service with them right now and I'm waiting for a part for my heat pump. My heating unit quit so I called American Home Shield, and they had somebody come last night and they ordered a new motor. They called me back within 24 hours. I've also had a lot of service from Leak Seekers Plumbing in Sumter and they were excellent. They get the job done and they're friendly.

I have spent over 10 hours trying to get a copy of my so-called contract which they say I have signed and I have not signed nothing from them. I have never got a letter or anything from them in the mail. I paid the first installment and they said that I would have contract within 10 days. Well over 45 days later and 10 hours on phone trying to get my so-called contract. Very poor company. Very bad service. Time to contact the news media.

It is impossible to contact "a person" in your company. You put me on hold for over an hour and then hung up on me. I have been a customer for years and I cannot email or contact you in a reasonable way.

On 9/26/17 I requested electrical service for my home. Go on the website to request service and when requesting service it gives you option to pay merchant or have American Home Shield pay, ie debiting your account and paying the merchant directly. Well I opted for American Home Shield to pay the merchant. On 10/3/17 American Home Shield drafted payment, updated it on my Profile with them and debited my checking account. However, they claim that I owe past due service fee. This is the 3rd time that the same thing happens to me!!! So they are Stealing, in other words if I did not have record or proof they'd be making money on innocent hard working people like myself. Then to top it off, you call them it takes hours for someone to answer. They don't even get a resolution. Always state that they have no managers or supervisor. Not a good experience. I'm very disappointing.

I'm happy with American Home Shield. They're pleasant to deal with. The last claim with them was for our water heater. I’ve had the contractor on recent calls, so we already had a relationship. They knew my home and they were good people. They did what they said they’re going to do. Prior to that, I had a heating and air company come out who were also provided by AHS. They told me something was wrong and they wanted me pay from $600 to $1000 for an issue that may not even fix the problem. I sought out a second opinion and they came out and just cleaned my unit. It was only a couple hundred dollars compared to $600 to $1000. I was unhappy with that.

Can't reach their customer service department. Anytime you call them [I tried more than a dozen times-various hours of the business day-various days] -after they Identify you -they "politely" tell you that you'll have to wait more than an hour for a response. It seems to me that it is done by design so that they do not have service you- until you give up. No one has an hour + to wait to be answered by customer service for a business that is built on serving its customers. Shame on you!!!

I've had multiple claims with American Home Shield and everything went smooth. They were pleasant on the phone too. A couple of weeks ago, I had a plumbing issue where I had leaky faucets and my toilet kept running. I had two plumbers come out. The first one came and fixed the faucets then they had to come back out because the toilet kept running. The second plumber who came was very nice as well. Everything has been fine since then. The faucets got replaced and the toilet got fixed. But I wish the service fee was directly withdrawn from my account. Sometimes I pay directly to the service guys and sometimes to AHS. That's a little confusing sometimes.

We had a leak and I submitted the claim with AHS online and called over the phone. I had to stay on hold for 45 minutes to talk to somebody. Anytime I’ve had to call them, I’d have to be on hold for 45 minutes. They’re always nice when I talk to them, though. It’s a great company. It’s just that you have to wait forever. When the first tech came, he was very nice but wasn’t able to do anything because he couldn’t fit under the crawl space of our house. So, they put me in touch with a different company and that’s when everything just ended up getting pushed back because everything here shut down after hurricane Irma happened. Even if they had wanted to come out, there was no way. Otherwise, it would have been fine. Even with the hurricane going on, they stayed in communication.

I had an issue with my pool pump for the filter which keeps my pool clean. I called AHS and spoke to a computer. They set it up and and I punched numbers to get set up. They then sent out the contractor who was excellent and courteous. They fixed the pump very quickly and it's been working fine ever since. The pool would've been a mess if they didn't fix it. AHS has always been very good for us and I was pleased.

I’ve been with American Home Shield since 2009. I had a different company prior to them and it was horrible. They were closed down by the government because they were declining all the claims. American Home Shield is very decent, and submitting a claim is an easy process. You can go online and submit the claim, and they’ll respond within 24 hours. I prefer to do it online because trying to speak to a representative is time-consuming. When I need help over the phone, it takes a little while to get to them. But the contractors that they sent out have been really good, and very proficient at what they do with the exception of a couple of companies. Nevertheless, I just scratch those companies out of my list and I call American Home Shield, and they gladly send somebody else. I'm happy with them.

I had a washing machine that broke down on me, so we had a guy come out after a couple of days and look at it. He was a very nice man and very knowledgeable. Luckily, he had the part on his truck and he could fix it right then. I didn’t have to wait and we really appreciated his work. I like AHS so far. The only thing we hate is we have to wait and see who we are going to get for a technician when we have any issues. We never know who we are going to get. But so far, everybody we’ve gotten has been pretty knowledgeable and done a good job.

American Home Shield is very unprofessional and the people that they have as their vendors are horrible. I own 24 houses and I do remodeling. If I sent that kind of vendor to my tenants’ places, I would have about 80% vacancy rate. Also, their response time is terrible and they cancel their appointments all the time. They canceled on my air conditioner for about three times. I'm a tenant and the owner and I have been dealing with this. They may have a really good sales force that sells the dream, but it's a nightmare. We've had several repairs that needed to be done and they have dropped the ball on 95% of them. Our stove is not working and they're going to wait for $675 worth of parts to come in instead of replacing it.

My husband filed a claim with AHS over the phone for a cracked drain pipe. We had a leak and the plumber they sent out called them and told them about the situation. Then AHS told us that our issue wasn't going to be covered and I ended up paying for everything. There have been other times they didn't cover our issues and we ended up paying. The most recent time that happened, I got upset because I was paying AHS and not getting anything back. It's like I'm just throwing money away. I'm very dissatisfied.

We didn’t have any problems with American Home Shield, so I've kept them every year. We've had them for several years now and it has been good. I used to call them when I submit a claim and recently, they have it online so I also sign out a request through that. Both processes were smooth. They call and answer us very well when we have any problem. Recently, there were some problems with the pipes so they came and replaced those. The contractor called first and came on time. They did a good job and everything went fine.

When we purchased our home almost a year ago, our Realtor offered to pay half the fee for the home warranty and so, we researched which one was the best and we ended up going with American Home Shield. I filed a claim for our water heater and getting someone out here was fine. However, the plumbing company that they arranged to come to our house wasn’t the easiest to work with and we kept going around in circles. When we filled up our bathtub with hot water, there would be rock sediments left inside so we’re showering in the sand. It took us so long to get AHS to accept our claim so it was a bit longer than I would have expected.

Everybody said American Home Shield was a good company to go with so now I have been with them for four months already. We have filed a claim for our dishwasher, our refrigerator, and our stove but they’re still not resolved and still not fixed. They have come out about five times and it’s still over the place. I don’t really know what they're doing. They schedule appointments but they don’t show up like they're supposed to. They call me the day before and say they can't make it or they're never on time. He can't figure out what the problem is when I told them all they needed to do was let AHS know that I need my stuff replaced. The company that they're going through won't do it and I think they're milking the company for money. My main issue is my dishwasher and it’s still not fixed by Percy’s Appliance. That was a back and forth between saying it's a plumbing issue and the plumber said it's not a plumbing issue, it's the dishwasher.

I have been with American Home Shield for one and half years and submitting a claim is always easy. I give them a call, tell them what’s wrong and they let me know that someone is going to either email me or text me. Usually, their reps on the phone are very knowledgeable. They jot down everything and give me options on who might be coming down.

American Home Shield was offered to me when we bought the house as the first year warranty. It's in a ghetto and there were so many things they had to fix in the house. It's pretty but it wasn't functional, like they’ve wired everything backward, so when I press on, it turns it off and off is on. They did the plumbing backward too. They got all the PVC copper pipes hooked up wrong. So, we had to get people in there and told them they got to fix all of that. Because we had to keep having them come back, they gave us a year warranty under American Home Shield. I had it for free in the first year and I figured that I wasn’t going to sit, do market research and try to find somebody else if anything broke since they’re already covering me.

We’re living in an older home so we decided to have AHS. Recently, we submitted a claim online for a pool filter. When the filter goes, I have to turn the pump off, and at that time, it was in the summer. It took them two days to get a technician to come out here. After he came out, it all fell apart. He came and he was very rude and not very nice. He said that they’re going to order a new filter, so he did, but he never called us back. After two weeks, we finally called him and then he asked if we wanted him to go ahead and order the filter. He was supposed to order that a week ago and we waited for him for weeks.

The air conditioner on my bottom unit had gone out and was not functioning properly. Submitting the claim was fine because I did it all online. When I do an online request, I usually get the phone number of who's going to come. I then call the contractor every time before they call me since my air conditioner has been fixed 13 times. I've been talking with the contractor for a year now and they are great.

I submitted a claim with American Home Shield online. Their technician came in, assessed the situation, then came a couple of days later and got everything fixed perfectly. Now, everything is working fine. He was very cool and chatted with us. It was an awesome service.

We've been having a problem with the icemaker for almost the whole year. Every time we call them, they'd come out and order parts. Then a company came out and lost the screw. American Home Shield said we had to replace the screw but why do we have to replace it if the other company lost it when they came out? Another company came out and replaced the screw and put them on the ice maker but it is still making noises. And then they said, we owed them $75. But I said, "How do we owe you $75, you never really fixed the problem?" Our stove went out too and then we got to pay another $75 for that. The AHS customer service was okay but they were unorganized. We called a number and then they told us to get in contact with the supervisor about the $75 but they never called us back. Overall, I won't recommend others to go to American Home Shield. I'd rather have them go to somebody else.

Parts arrived and technician came before noon to install. As of now we have heat and very thankful. Our copay is all we were responsible for.

Called for service on Tuesday, 11/7/17. Company referred to unable to even diagnosis issue until Saturday, 11/11/17. Very poor customer service. Wait time to speak to representative is VERY POOR, upwards of 45-75 minutes. Have been a customer of AHS for 15 years. Only used services two other times, with great response time & service. Paying $655/year for service should result in MUCH better customer service! I'm still on hold, waiting to address this issue with customer service!

I have had to repeatedly schedule service calls because the plumber either cannot or will not fix the problem. First it was the bathroom backing up. Had to call another company to fix. Now my water heater is broken and leaking. The plumber came out and tried to re-wire the electrical. It only worked for two days, and the faulty wiring sparked and burned up my breaker panel. Called an emergency electrician and spent $600 getting fixed what the plumber messed up because it was still leaking. Waste of money!

I had an issue with my toilet so American Home Shield had a plumber come out. I also inquired about an electrician to come out which I ended up not needing. The claim was easy to submit and I did it over the phone. The rep who assisted was very helpful and said that someone would be contacting me within 24 hours. Then the contractor who came was very thorough, gave some really good suggestions, and did the job in a timely manner. Everything has been good, but I received an email about a claim fee being seven days late. The plumber should have gotten a check that same day. So I reached out to American Home Shield yesterday while I was at work but it was a 30-minute wait time and I didn’t have time to stay away. Still, the service has been excellent.

Our experience with American Shield was great. Our problem was resolved with professionalism and in a timely matter.

American Home Shield sucks. They sent people out to the house, and they diagnosed one problem, and it wasn’t that problem. We got other people out and paid them out of our own funds for what they did to find out what was really wrong. And now, there’s still an issue that still has not been resolved. It has been an ongoing thing for a couple of months. The technicians have been out there at least six times. Jim and Elliott, who are renting the house from me, have been very patient and very understanding. They are the ones that are handling it. Had I been out there, I would have ripped somebody’s head off by now.

I’ve had American Home Shield for the better part of 20 years. At that time they had the best offer and package. I've had no issues with American Home Shield until two years ago. And this year we have had nothing but problems from the customer service people telling you that your claim will be denied because you're not covered when you first call to being on hold for about an hour and a half to get a hold of somebody. It's never been like that. It just started this year.

I've had a good experience with AHS. Their reps are pleasant and their contractors are very knowledgeable. They walk me through the process, explain that what they do prevents the issues, and also tell me what to do in case the issue happens again. I'm pleased so far.

I've been with American Home Shield since 2003 and it's been absolutely horrible. The quality of care has been terrible. I also feel that AHS has become very robotic. I tried to call AHS but you're on hold forever now and it's ridiculous. You can't even get through anymore. It's all animated and you can't talk to any human being. I am very displeased with their service. They used to send me out a little card and the contract. My contract is up in September and I should have gotten a contract but I haven't gotten it yet. They don't send you the card anymore. They don't even know your number unless you have to look at the contract. I don't know if they've gotten so big that they forgot about the customer. There are a lot more companies out there now trying to get my business. I get all kinds of emails now if I wanted new insurance. They came out here on a call that I had made for a repair and the guy was really nice and honest.

We had our toilet in the master bathroom fixed and submitting a claim to AHS was always easy. I can do it either online or call and tell them what the issue is. Their reps put everything in the system and give me the exact information of the person who will come out and fix it while I’m on the phone with them. The reps were very polite and knowledgeable. Then the email comes through and within about 24 hours, I get a call from the contractor. The contractors have been awesome.

I called American Home Shield for my microwave and everybody was very friendly and helpful. Everything’s been good with the contractors they sent too. It’s a good experience except that I ordered another microwave through them rather than picking my own out and it’s been taking a long time for it to get here.

When I submitted a claim to American Home Shield over the phone, it took too long to wait, too many buttons to push and took too long to get the person to talk to me. It was difficult. But when I had somebody on the phone, it went fine and I had a great interaction with the contractor. According to the contractor, American Home Shield was slow about approving the part that needed to be replaced so it took me over a week to get my air conditioning fixed. Our AC has been working fine since the repair, but still, AHS takes too long to get things done.

The speaker outside the house needed replacement. I made a request that I would have it repaired, and there was some kind of confusion. They gave me hours that they would be there, that was from 4:00 o'clock to 6:00 o'clock. I waited there all day for them to come and then after 6:00 o'clock I gave a call back and the place was closed. So, I was kind of upset about that because they had me waiting around the house for all that time. I called back and they didn't have my appointment. They rescheduled me but this time they showed up. They got the guy there on time. He was fast and was precise of what he had to do. He did the job very well.