American Home Shield Reviews

I had two claims. One was a repair of the microwave and the other was for the replacement or the repair of the garbage disposal in the toilet. Submitting my claims went seamlessly and there was no problem. Two different companies were here about two weeks ago and both were extremely polite, interested in finding out what the problems were, diagnosed them and took care of them. They both did an excellent job and I appreciate it. Everything's good since the repair.

My air conditioner went out. Filing a claim over the phone with AHS was an easy process. The rep was very pleasant and knowledgeable, while the tech was very professional, courteous and on time. The AC is good right now and I'm satisfied with AHS.

We have a good experience all the time with American Home Shield but the waiting time sometimes takes 45 minutes. It’s very busy but the staff is very good as well as the crew. They try to solve the problem but they need to add more people because of that waiting time. People try to go online but I always like to call. That’s the only problem with AHS but the rest of the other things is the best. We called regarding the air conditioning and we also called for the electricity. They schedule people right away and if I have any problems, they try to reach the company. Plus, they are very nice when you talk to them. I’ve had American Home Shield for almost 10 years and I highly recommend them. I use them for my rental and my personal home and we’re very happy.

I had a pleasant and professional experience with American Home Shield. It was easy submitting a claim over the phone, the contractor was positive and I enjoy the service. I liked it when we just paid the contractor set up. I've been with AHS for years and so far, I'm satisfied and am happy with it.

My dryer's fuse went out. I called American Home Shield and they notified Sears. Sears called me and made an appointment which was two weeks out. That was my only issue. We were out of a dryer for two weeks and it was hard to wash any clothes. But the technician who came out got everything done within 30 minutes. He checked everything, found the fuse, and put the new fuse in. Everything was done to my satisfaction, and for some reason, he didn’t charge me the $75. I also had issues with my garage door opener recently and AHS took care of it, too.

I have family members who were satisfied with American Home Shield so we went with them as well. And we’ve been with them for several years now. I had a plumbing issue that I recently claimed for. I’ve had other claims with them over the years but it was the first one for this particular plumbing issue. I submitted the claim online and whenever I speak to somebody, they’re always very friendly. Also, 99% of the technicians that they sent were excellent. They usually get things fixed the first time. They always seem to meet my needs so I’m satisfied. It makes me feel comfortable and makes me sleep with ease knowing that if I had an issue, they’re going to help me pay for it. It’s the best.

I like American Home Shield a lot. I like the customer service. They work with you and I really appreciate that. It goes a long way. It's also up for 24 hours. I'm glad that I was referred with them. They call to confirm the appointment to make sure you're satisfied. When the contractors say they're coming when they're scheduled to come within that window, they're coming. If not, before then. Then, they keep you posted. My time isn't wasted.

We got up in the morning and took a shower and there wasn't any hot water. So, I called American Home Shield and told them that I had a problem with the water heater. They said they'd set me up with a plumber and gave me his phone number. I called the plumber and they came the same day at exactly the time they said they would and they fixed my heater. They had the equipment in their truck, they went and looked at the water heater, and then they went back to their truck to get a little tube. They came back in and had it fixed in 20 minutes. They did a good job.

I had an excellent and quick service with American Home Shield. We went online when we submitted a claim for the air conditioning unit. Then there was another part that went out the second day and so the second time, we did it on the phone. They gave me a different phone number. And then, they came when they said they’re going to come and fixed what they said needed to get fixed and I have no complaints.

I booked a service online with American Home Shield when we had a problem with our clothes washer. AHS called me to schedule and they fixed the problem on the same day that they came. The contractor was professional and courteous. I have a lot of experiences with AHS, and this particular term, millions of times is really a good one.

I submitted a claim with AHS by phone for the microwave, the washer, and the dishwasher. Their reps were friendly but the contractor they sent was slow. They had to order parts but they weren't calling me back and letting me know that they had to that. But once they got the parts, they fixed the appliances. The microwave looks great and the washer's working fine. But for some reason, there is leaking in the dishwasher since they left and it wasn't leaking before so I'm going to call the company and ask them about that. Other than that, it was a good experience overall.

Since moving in to my new house, I have had to make contact with American Home Shield on three different occasions. Each has involved ridiculous amounts of time sitting on hold waiting for an agent. I am going on 41 minutes as we speak (not to mention this was after the call was disconnected in a prior attempt!). It's absurd and infuriating to hear their cycling recording on how much they value me as a customer.

We’ve had American Home Shield since we’ve had the new house. We’ve submitted claims for our dishwasher and water heater, and a few weeks ago, we needed to get our air conditioner looked at. The technicians who came out were professional. We didn’t wait long at all. Whatever we needed was fixed so that’s good enough for me and I’m happy. I would recommend them.

I've been in my in my place for four months when I signed up for AHS. They sent a guy out because the water wasn't coming in in my washing machine. He fixed that but didn't let the washing machine run. I ended up with the water coming in fine, but when the washing machine gets to the spin cycle, it jumps out of the bathroom. This has been going on for four months now since I've been in and out of town working. I called and a guy came by and told me I needed shocks. I waited for three weeks before the guys from Universal came back to put the shocks in. A couple of days later, I go to unload and when I pressed the button nothing works. Universal came out again and said I needed a timer panel. They told me to call AHS and see if the part could be expedited.

We had some issues with a leaking shower. A valve needed to be replaced, so I submitted a claim online to American Home Shield and they were able to do it. We communicated through email and it was a very easy process. They always bring out good guys and gals to help out and the contractor who came out for the shower was also awesome. Home Shield is great and we always recommend them.

I had a problem with my disposal so I called American Home Shield to submit a claim. Everything was fine and I have been satisfied with the experience.

American Home Shield sent contractors who were friendly and helpful but there was a matter of communication that it got confusing if my dryer was to be repaired or get a replacement cost. The follow-up is one of the fine things that American Home Shield does so the miscommunication was resolved. However, I was going to call on the performance of my dryer since the repair because I’ve been hearing a noise in the dryer that I normally would not hear prior to. The sound is like putting the old-fashioned timers for cooking that you wind, set time and makes a ticking noise. Overall, AHS is reliable since they do what they say they're going to do, though you have to be patient with the process. I will always have them for appliances and will always recommend them to everyone I know.

We’ve been with American Home Shield since we bought our house. We’ve had about five claims over the 18 years that we’ve been with them and they have taken care of our claims thoughtfully. I don’t have any problems getting through them and having them set up a date for a contractor to come out. If we hadn’t gotten performance from them in the past, we probably would’ve changed. But so far, it’s worked out. They’ve been mostly timely, and every time we’ve called them, they’ve gotten the job done. Recently, we had the pool pump go out, and the contractor had to come out a couple of times to get the whole issue taken care of. The first time, he didn’t quite get it right. So, I had to call him back to come out and fix what didn’t get fixed. It finally got taken care of so we’re pleased.

I've been with AHS since 2000 to 2017. I have not used them that much, but when I need them, I expect to get good service. American Home Shield started well but deteriorated in the last seven years. First of all, in the last six months, it took a long time to get anybody on the line. I've been on hold for hours. I don't know who they've subcontracted out to, but I'm assuming they have someone else. Secondly, they have sent people to do repairs who were not able to do the repairs and didn't understand what to do. They had to send other people out. Plus, they gave me the runaround. Finally, someone told me that they're not going to do the repairs. They just didn't want to tell me. This was after I had a supervisor call me to set it up and someone said they would do the repairs.

I had some air conditioning issues with one of my units. And then I went through some papers and found out that I had a warranty with American Home Shield. So I thought of submitting a claim. Once I did someone called me within 48 hours to set up an appointment. After that the ball was in their court. It was expedited except I had issues with my family. The technicians wanted to get started but I was kind of a holdup for them. Other than that they set up everything and they took ownership and from there it was uphill.

A leak in our faucet upstairs started a week ago and it had been leaking for two weeks. The AHS website was easy to navigate when I filed my claim and they were responsive. But the first time the technician came out, the problem was not resolved so I called American Home Shield and they sent another order out for the contractor to come back. The young lady that I talked to that time was very nice and professional. But the last time I called AHS I was on hold for 20 minutes.

It was somewhat difficult filing a claim with AHS over the phone. I'm not a fan of their automated system. It just keeps spinning on a loop. When I finally got through, the contractor contacted me that morning, maybe about two hours later and they got here on the same day. Part of it is because of my work schedule. I wasn't available when he's readily available. When he did show up, there were no issues. He was very professional, polite and did a great job. It took him a while to finish but he was fine. I've had issues with AHS in the past regarding their automated system and billing, but all in all, I'm satisfied.

We had two problems but one of them seemed to have been there since we moved in and it wasn't as noticeable until recently. We submitted a claim with American Home Shield and it was very good and very easy to do. I was told every time that the tech was going to come and who was going to come and I really appreciate that. The contractors that they have sent were very knowledgeable, helpful and knew what they were talking about. They even checked another thing that we had supposedly added to the claims at first, which maybe we didn't and they came back later so that was very helpful. American Home Shield has done a good job and they're very clear in their invoice as far as what they covered. I was appreciative of the cost of everything and then they broke it down to how much they covered. It has been a quick and easy service.

Our experience with American Home Shield has been pretty much ugly. We were given the home warranty from the former owner when we purchased the house a year ago. When we moved in this past August, we started having flooding problems with the air conditioner. They sent us out someone who took about five minutes to say it's clogged. He blew something out and went away. Then the flooding continued and we finally got them out there two weeks later again. The guy said it was a clog problem, and then he went outside and said our condenser needs Freon. So he put Freon in it and then he said there was rodent damage on the outdoor condenser. I asked if a rodent chewed through the condenser, and he said it was the problem so he made a recommendation.

My washing machine broke on July 19th and AHS sent a contractor. The first visit was on July 24th, however, my washing machine wasn't condemned until three weeks ago. Today is October 12 and I did not have a washing machine from July 19th until three weeks ago. Over the course of that time, I have had nine visits scheduled but the contractors only came seven times. I had two no-shows and five out of the seven visits were from the same contractor. One time, the contractor said that the washing machine was fixed, but it broke before he walked out my driveway, so I called him back. He said he needed parts and ordered it.

I've been with AHS for 11 years. I called them about my oven and I had to do a recording but they got back to me the same day. The guys that came out were professional and on time. There were follow-ups made due to parts. With my dryer, they couldn't decide what was wrong with it. They came out once and said they had to get a part and they'd be here the next day. It was the right part, but it didn't fix the problem. They ended up not being able to fix it and we were without a dryer for weeks. They replaced the dryer but it was not an equivalent dryer. From what I've heard from other people, AHS is as good as any other home warranty place out there. But they could also work on having somebody actually answer the phone.

I was trying to be proactive in the hopes that I would not need American Home Shield but it turned out that I needed it. It has been a convenient service for me to get for unexpected repairs like when all of a sudden my icemaker stopped working or when my AC got repaired every summer. When I thought it was the final time, it happened again this summer.

I called American Home Shield for my air conditioner with the fridge. As usual, it was easy submitting my claim over the phone. The contractor was awesome. He explained everything very well and I was just quite impressed with those particular contractors. Now, my air conditioner is working fine.

I had two first-time claims that I filed by phone with AHS because I wanted to make sure that they were going to be covered and that I talked to somebody. The reps I talked to were great and everything was good. One of the issues was with the dryer which started a month ago but we kept kind of nursing it. The catch on the door where the door goes into was cracking so they fixed that. After that, the dryer looked new for a while though it was getting old. The other problem I had was with the plumbing as some of the toilets were not flushing properly. The guys came out and replaced all the innards, three of them, and a couple of little tubes at the top. Before the repair, we had replaced one of the toilets completely and we’re super happy that we didn’t have to replace a whole toilet this time. It saved us money for a while. The toilets need to be replaced because they’re awful, but we’ll just wait.

We had a problem with the lights and there were some outlets that weren't working, so I called the 800 number. American Home Shield got me somebody, and within 24 hours, I had somebody at my house to look at the electrical. For us who live in the rural areas, I like the fact that we’re able to talk to a person on the phone, not just an automated system. That’s really important because not everybody has access to email, or you may ran out of power and won't have any access to email. It's been painless with American Home Shield. One time that I had a problem with the contractor, I called them and they immediately took care of it. They sent somebody else out so I was very happy.

My real estate agent suggested American Home Shield so I started last August and I bought the yearly package. We got a leak underneath the sink and water in the shower. I told my real estate agent and she helped me to submit the claim online. I paid AHS the money and AC Plumbing came out. They said they had to assess what was needed then they got back to me a week later. It's now three weeks later and I'm still waiting because they are scheduling the appointment and I work. I've been trying to get somebody to speak with AC plumbing but I've been getting the runaround. I would ask who's off to come and be there but they're not showing up at that time. For the last appointment, I took half the day off from my job and then they claimed that the plumber went there and my gate was locked so they took a picture and left. But why didn’t they call me?

We made a claim for two separate plumbing issues and only one thing got put on the ticket. So when the techs came out they were only allowed to pick one thing and we wind up having to pay another $75 to get the other thing done. It seems that it’s a common thing that American Home Shield would go after the lowest bidder and send contractors that don’t trust that the warranty company would pay them for all the things that need to be done. And then we get caught in the middle where now we’re going to go back to American Home Shield and they would get somebody out who neither has the qualifications, skill nor proper insurance to do whatever work is required.

The water heater was not working so we called American Home Shield and submitted a claim. The rep was courteous and the contractor who came and fixed it was good. And everything is working now.

I went with whatever my realtor suggested so I chose American Home Shield. I have been with them for a month now and it has been pretty good. I placed a claim and it went really smoothly. I put the request on a Saturday and somebody was out here on a Monday to come look at it. They were quick and timely. I did it online then they informed me who they’re going to have it through. I didn’t get anything back within 48 hours so I called the company they gave me and they set it up and they were able to see me that day.

For the past 15 years that I’ve been with American Home Shield, submitting a claim to them has been positive. There were a couple of times where we had to wait several days because there was no vendor available but they get it fixed all the time. In my recent claim, the whole drain system was clogged up at our house and it was resolved. The service is decent but they should improve on their response time.

I had a claim for a leaky faucet. I submitted my claim via phone and my experience was great. Their reps were very helpful. They asked what the problem was, I told them and she made sure that it was covered under the warranty. Then she gave me the number who they would be sending out, the name of the company and the work order number. The contractor was excellent. He was within his time frame, he came in, and he looked friendly, personable and professional. He did a good job when he left and the faucet is working fine. I have been with American Home Shield for two years and this is my first claim experience with them. I was with 2-10 Warranty before and I switched over because American Home Shield offered the warranty on my washer and the dryer for about the same price.

The air conditioner pipe was leaking by my front door. The problem was it was by an electrical socket. When I originally called and made the appointment, the rep from American Home Shield gave me a company that told me they wouldn't be able to see me for a far day away. I told them I was concerned because I have an electrical socket right there and we got a potential fire hazard. She said they would find me another company that can get there sooner so I appreciated that because originally she was pushing back. They need to listen to the customer a little bit and slow down before they respond with a no, and understand what the customer is asking for and why.

Our refrigerator stopped working, and from the time we called American Home Shield to the time that it was fixed, it was nearly two months. There were two different contractors and there were five different visits, four of which were from people that were completely unqualified and were all from the same company. The first guy was randomly replacing parts and he had no clue what he was doing. He actually burned our cabinet with his torch while he was replacing something that wasn’t even required to be replaced. We had to pull the cabinet door off and send it out to a painter to get that taken care of as well. Finally, the fifth person that came out was great to deal with and the refrigerator is working now that he has fixed it. We have four kids, so you can only imagine the misery that the problem with the refrigerator caused in our house. American Home Shield stepped out too and they were useless.

The technician was very fast and did a terrific job. He explained everything that was wrong with the air conditioner and what he did. It's all good now but if I have any problems, I can give him a callback. It was a great experience and I'm very satisfied. American Home Shield was very reliable, fast and excellent.

Our American Home Shield rep took care of our claim and had our commode, faucet and tub done. We weren't getting any pressure in our faucet so we soaked the nozzle of the kitchen sink in vinegar which helped some. The contractor, Alan, also fixed the tub to where the shower worked correctly and I was pleased with everything he did. He was courteous, kind and didn't dilly-dally around. He worked hard and he did his job. It was an excellent experience and if we had to have another repair for anything, we would ask for Alan.

We had a blower motor not working in my furnace. The motor seized up. I called American Home Shield on the same day and things went very smoothly with the rep. I received an email and a text right away saying that the claim had been put in. I got a phone call later that day from the service people saying that they had somebody in the area that afternoon and it was all on a Sunday. The service people were excellent. They came out that day and were very knowledgeable. I was quite impressed that everything got fixed so quickly. I’m very satisfied and everything was great.

Our air conditioner was leaking water. We went online and submitted our claim to American Home Shield. We only made one call and it's been wonderful. The rep we talked to was really good. He came out and fixed everything. Then he showed my husband what the problem was. He did a great job. We were pretty happy with our experience with AHS. My sister used them right after we did, and she's pretty happy, too.

My refrigerator's dispenser quit dispensing ice so I filed a claim with AHS. I talked with them a month ago and they set up a claim. Their rep was great and the people who did the repair called me in a couple of days. The contractor who came was friendly and knew what the problem was. He ordered the part which arrived a week later and he came and fixed the ice dispenser. I've had no problems with the dispenser since then and the whole experience was quite pleasant.

I filed a claim for a water leak in my phone on the 15th of September. It is now the 12th of October. It is still not fixed and I have an unnecessary hole in my garage floor and I am still waiting for the plumbing company to show up to take care of the problem. They've been here twice and they claimed there was a leak underneath the slab of my home. It turned out that was not there. They called another company who found the leak in the wall, which is where we said it was in the first place. They've torn a hole in the wall and they've dug a floor in my garage and nothing has been repaired and it's been over three weeks.

Part of my AC unit stopped working for my downstairs so I called American Home Shield to report it. I talked to them to submit the claim and it was easy. They gave me the option of paying my deductible upfront or I could set it to where it would go 48 hours after the visit was complete. I opted for the 48 hours later since I've never been through it before and I’d rather see the service done first.

My washer-dryer went down and had to be replaced. I waited five to ten minutes over the phone when I made my claim but I put my phone on speaker and let it sit there until it was answered while I was working. The AHS reps were very helpful and our interactions were very positive. They took the claim and said they’d have the word right back to me. I gave them the company I wanted to use and they approved it the next day so we looked at washers and dryers. I got the new Maytags and they were a lot more expensive than what the old ones were. AHS agreed with it though and gave me the money, which was plenty, so it worked out. It was a good experience. I've been with AHS for 10 years and have had multiple experiences with them. They've been very good, efficient and comprehensive.

Having American Home Shield works well. I had a leak under the kitchen sink so I filed the claim online. But I still had to make a phone call to the people and I waited about 20 minutes to get a person on the phone. I would appreciate having a section online where one could describe what the problem was. The contractors are good and they fixed the issue where I had no water in the dishwasher. But there is still a problem with the flow of water in the sink, where the water flow valves go to the dishwasher, so they’re coming tomorrow to try and fix that.

I’ve had a very good experience with American Home Shield in the 2 years that I've had them. Initially, there were a few follow-ups, but the house was a fixer-upper and I can’t blame the contractors for that. When I have a problem with electrical or plumbing, we're never quite sure exactly where the problem lies and it could be multiple issues. To date, the contractors have been very professional and on-time. They come when they’re supposed to and the gentleman who came out for the plumbing was very good. However, Home Shield could expand their repair services. I have a generator that I don’t know who to get for repairs. Also, they could think about giving a reduced rate for properties where people do flips.

You have to be on the phone too long to get to an associate from American Home Shield. I was on the line for almost an hour and 10 minutes. They told me that the guy that was going to come out had Sears equipment. They gave me his number, and the number no longer exists so, I tried to call back. I was able to get the rep and let her know that she gave me the wrong information but she said she never gave the information so, that wasn't so good. But the second representative was very good.

The air conditioner wasn't working and we called American Home Shield. I had to wait on the phone for over an hour every time I call to get an appointment. It's a painful process and they need to figure out a way to get people to answer their phone faster. I think they do it so that you don't want to make the appointment because it costs them money every time they have to do something. So they sent one person out that was not a reputable contractor. My husband has booked the two unit with someone else. They had a clue of what was wrong, but the guy wouldn't listen. He tried putting Freon in the unit, which wasn't the issue and we knew that because we already had Freon put in the unit. But he didn't want to hear it. So, he charged it and we had to pay it. Then he wouldn't close up the service tickets so I could get somebody to come back because the air conditioner still wasn't working.

I had an air conditioning issue that I called in to American Home Shield and they sent out the vendor Quality Air Control. I talked to the contractor Kevin when he let me know that he was en route. I told him I'm the homeowner and my property manager would meet him there and those are our tenants. Afterwards, he said he needed to get a part and the job was not finished yet but he never called me back to tell me that. He hadn't communicated with my property manager either and I had to get that information from my tenant.

I had a smoke alarm defect. It was up about 15 feet in my vaulted ceiling, so I couldn’t get to it. American Home Shield changed it up and gave me a new one. The claims reps were very nice. Everything was fine all the way around. The contractor was great, and I had the service I needed. AHS provided excellent service.

I had a pipe that was leaking in the ceiling in my attic and initially, I submitted a claim online. Then, I followed up once American Home Shield sent me who the plumber is and although they scheduled the time, I called the plumber directly and spoke with him. He came the next day, found the leak quickly and fixed it. There has been no problem since then but I had another claim. I contacted them through phone this time and they’re having somebody come out tomorrow. Overall I have read a number of negatives on the online situation about the warranty, but my experience with AHS so far has not been that way and its service is worth the price.

The electronic ignition for our gas range wasn’t firing up properly, so I gave American Home Shield a phone call and reported it. AHS then submitted it to the local repair people. The contractor who came out was pretty competent. He looked at the issue and he had to order a part. He left and then about a week later, the part came in, and we scheduled him to come back. He came back out and replaced the part. He did a good job. He met my expectations and it was a good experience.

We've been with AHS sometime in August when we put the house on the market. When the buyers made an offer and had an inspection, they said that there was too much differential in the temperature of the house. So, we had someone come out to check the unit. I submitted the claim over the phone, and it was easy. The rep, as well as and the contractor were good. We've already had a motor replaced on the AC unit in May and they added Freon to it this time. Since the repair, the AC is cooling great now and everything is good. When we're going to pack up a house and moving, it keeps everything cooler. AHS had prompt service and took care of the issue.

The sign-up process with American Home Shield had been easy. Their rep even told me everything was covered including the small fridge. Once I’ve signed the contract, I called for the claim over the phone, the rep told me, “Oh, you’re not signed. Your fridge is not covered. The small fridge is not covered.” My contract only covered one fridge but not the small one. So, I told them that I explained to the lady that I have two fridges. She said, “Okay, yeah. That’s covered, the small fridge.” But they showed a different contract and AHS was not able to help me. I even called to cancel the warranty but a nice guy called me and said, “Why do you want to cancel it? I mean, stay with us.” So, I said, “You are a nice guy. I will stay with you.”

AHS seems to always use the poorest repair company first. We've requested repairs for a freestanding icemaker, double oven and now a cooktop which is presently unsafe. We've had about 4 maybe 5 repairs calls for this. Each time we had to fight to get them repaired satisfactorily by a better repair company and the wait time on the phone is ridiculous.

I am extremely dissatisfied with my experience with American Home Shield. We lived 10 years in Phoenix and had a great experience with a home warranty company there. They were prompt, courteous, and fixed things in a timely manner. When we moved to California, we had to go with another home warranty company because the other company was only for Arizona, and we chose American Home Shield. When our 8-year-old washing machine broke, I called AHS with the expectation that we would have a good experience. They sent a technician out in a timely manner. The technician was professional - no problems there. However, after the visit I got a call that the technician said that the problem was due to overloading the machine, and that they don't cover that. I was stunned, because I felt that we hadn't overloaded it, especially because we bought a heavy-duty machine that handles bedding.

Frustrating to wait 3 months for a $25 discount and having to write consumer affairs just to get this done. However after this review my issue was resolved, but should have never gotten this far. A companies customer service agents (phone reps) say a lot about a company and phone reps should give the customer correct information. Discounts should be applied as soon as the contract or service is started not months later.

I recently made a claim to American Home Shield for my leaking garbage disposal. My experience has been good. I submitted my claim over the phone and the rep I spoke to was very courteous and helpful, and the contractors were friendly. I've had AHS for years and my experience has been good and accurate.

I like American Home Shield. I filed a claim for our water tank and I was impressed with the customer support, the emails, the scheduling and tracking, as well as the service personnel sent. Everything was smooth. I had a call from the contractor within ten minutes of hanging up with the customer support department which was awesome. However, the cost is a little too high and I probably will not be continuing the service when the contract expires.

I purchased a new house and it came with an American Home Shield warranty. After more than three weeks, the AC went down, so I was forced to avail the service. I went online, put the claim in and it was simple. It took less than five minutes and someone called me the next day. We set up the appointment and the guy who came was knowledgeable, professional and great. He walked me through the whole process and gave suggestions on how to maintain the AC in better condition. American Home Shield has great and fast customer service.

Two weeks ago, we had a clogged up line. I submitted a claim by phone to AHS and then someone called within two hours. A contractor came out the next day as well. He was great, very thorough, personable and did a good job. AHS was very efficient and everything was fine. I've been with them for 15 years now.

I haven't had American Home Shield that long but the first time I submitted a claim for my refrigerator, their reps were great when they called to set up an appointment. The contractors were friendly and helpful too. Everything went good and it didn't take very long. My refrigerator is now perfectly fine.

The lower motor of my HVAC unit needed to be replaced so I submitted a claim online and it was as easy as it can be. The contractor was great, professional, on time and courteous. My HVAC has been performing perfectly since the repair and now it's freezing off. Based on this experience, I’m seriously considering continuing to buy this policy from American Home Shield year for year. It’s great.

Submitting a claim with AHS was easy. I went online then they gave me a call to make sure everything was set up and got a good time and date. They treated me well over the phone and the technicians that came were very professional. They came out four times to fix my dryer but it’s still not fixed and so I had to get it replaced. Everything was fine. AHS did an excellent job and they should keep it up.

I love American Home Shield. Everybody is always great. Recently, they had a contractor come out because of my toilet. It wouldn't flush in the morning. They came out twice, and he did something to it. He said the flapper was working fine. I found out that there was something that was sticking a little. I called and canceled the last one because I figured it out for myself, and the lady was nice. The only thing that I didn’t understand was that there's a 48 or a 24-hour window before they can come, but I understand now. I would recommend American Home Shield to everybody.

I opened a ticket online with American Home Shield. Everything was good up until the contractor reached my home and he told me he has to order the part for a water heater. The tech said he will come on Monday and I expected somebody is going to call. It was an excellent experience until that time. Two days later, Thursday, nobody showed up and no communication. The technician came this Friday.

My baking unit went out in my oven. It was easy to submit a claim over the phone with AHS but it took longer than 30 minutes before I got a rep. Then they sent a contractor who ordered the part, and when the part came in, they came and installed it. The oven has been working fine since the repair.

I have contacted American Home Shield and they sent out Third Generation Plumbing. They're nice people and the guy who has come out twice has been great. However, at first they supposedly fixed the water heater but it was not fixed and I was still bathing in cold water. It works but it would shut off. It was kicking the internal breaker of the water heater so I called Third Generation Plumbing, but I didn't have a call from American Home Shield so they have to schedule everything with them. I called them, went online and put in a request for them to come back out. They came back out and the guy briefly set an oil-filled thermostat. I don't have to reset the water heater anymore but now I'm just having a couple of minutes then it gets cold again.

I had a very huge frustration in trying to submit a claim for an AC. I could not get to them to tell them I have a claim. I was on hold for an hour and forty-seven minutes and then got disconnected. Then I was on hold another hour. Their website kept knocking me out and their email stated I wasn't part of their program, but I was. Luckily, my real estate agent knows their district manager.

Water was dripping from the pen of our air conditioning. American Home Shield tried to put some compressed air to clean up the pipes but it's still dripping. The contractors were very good but I would like to invite them back on Saturday. They could bring some liquid to remove the molds inside of the pipe because this air gives out filth and pipe looks like it was clogged. It seemed this connection between the heater and the water condenser can go to the tenants then go to the sewage system.

I have been with American Home Shield for almost 30 years now and I would recommend them. They meet my expectations and sometimes exceed them. When I submit a claim, I usually do it online and their response time is good. The last time I submitted one was for a furnace issue which has been resolved. The techs were very good. They’ve fixed things the first time they came out. I had only one incident a couple of years ago where the guy had a bad attitude, but the people from AHS were all very helpful in taking care of it. They’re also always prompt and very honest.

On Sept. 21, 2017 our AC went out. We have American Home Shield (AHS) so we put in a repair request and received a notice that Total Air Care (TAC) would be handling. I immediately called TAC and got an appointment for the 25th. Tech came out, we need new coils. In the meantime, my husband has had a heart attack and just out of the hospital so I request AHS to make this an expedite call. It took TAC one week to get the paperwork to AHS for approval, and when I would call AHS they said they are waiting for TAC. On the occasions when AHS would call TAC, they would have to wait for very long periods of time. Who lets their contractor treat them like that? The part was finally ordered but could not get an installation date until Oct. 6th. The technician arrives with the wrong part.

My son bought a house with a warranty and I have had my home for 35 years but I've never heard of home warranties. Then he had an issue and he had it fixed very quickly so when I saw that, I checked into it then I went ahead and bought a home warranty with American Home Shield, which was one of the best things I ever did. I recently submitted a claim over the phone and I had good time with their representatives. There was a safety on the range top that went out and the contractor had to know where the part for it and he found it real quick. As he went along, he was also explaining what was wrong, what went down, and what was and wasn’t there. Then the part came within three days and job was done. The range is working perfectly now and I'm very happy with American Home Shield. They were very professional and knowledgeable, and I like that they did the job as quickly as possible.

This is my first time doing a claim with American Home Shield and I am not too pleased with them. I heard reviews and results that they do great with prompt service and stuff getting taken care of, but my experience has been runaround after runaround. I've had issues with my heat and air unit. It didn’t feel like my air was cooling my house efficiently. I called American Home Shield and let them know of the problem. The first contractor who came said my air was fine but my heat unit side was bad. They were going to condemn it where they had to take the unit back to their shop. But the ductwork definitely needed to be repaired, if not, replaced. American Home Shield called me and said, “Well, if you're not pleased with it, we can send another to give a second opinion.” Another company came out this past Monday and did a second look. They did nothing because they were trying to say it didn’t qualify to do the work.

We purchased a contract with American Home Shield a few months ago. The day I called and purchased the policy, I dealt with a person who was very helpful over the phone. We had one service call out to a rental property that we own. The tenants reported a plumbing issue, and I contacted American Home Shield. The plumbers who were assigned to do the job called me to arrange an appointment to go out to the property. I referred them directly to the tenant to set that up, and they did. They went out and diagnosed the issue very quickly and turned the heat back up. The repair was silly. Probably one of my tenant's children had turned down the thermostat on the water heater, which is why they weren’t getting any hot water. It was 35 bucks I would rather have not spent, but it’s saved me from having to go out and do it, which is kind of the whole point.

My freezer had some issues and I filed a claim with AHS. However, it takes forever to talk to somebody on the telephone. It's not uncommon to sit on the phone for an hour or an hour and a half before being able to talk to a live person but they are fine once you get through them. They take a bit of info then have you assigned to a certain company and inform you that you'll be hearing from them within 24 hours. When the contractors give you an appointment and show up, it goes very well. They take care of the job. The last time, my freezer had several different issues that weren't related to each other. They fixed the leak and ordered a part. However, my fridge wouldn't make the noise that it'd been making, so he told me that when it made the noise, to record it on my telephone.

American Home Shield is a great service and it covers things that would be pricey if I had to pay out of pocket for repairs. But as far as their customer service, it is not great. They can be difficult to get a hold of if one needs to talk to somebody in person. We have had past experiences with other contractors that have not gone well, and I sat on hold for hours trying to get a person through them to get that situated. Yet our most recent experience has been easy and wonderful. There was a part broken on our air conditioner and the contractor who came out was really nice and on time. He was able to fix it without even coming in the house. He walked me through it over the phone and he didn’t have to wake my husband up, which is really nice because he works third shifts. So the A/C was unplugged from the wall, the piece was screwed, the broken part was replaced, and the A/C was fixed. The A/C has worked out well and it was perfect.

It was really hard the first time I submitted a claim with American Home Shield because I was on hold for over an hour. But that was the same time everything happened in Houston so maybe they had some issues there and that’s where one of their call centers are. But after that, on the second or third day, I tried and got a hold of everyone. It went pretty smooth. Everybody was very professional. I had a water leak and the contractor was good. We can definitely use the plumber, that's for sure. He’s done a really good work and we are very happy with his work. It’s been amazing since then. I am very satisfied.

It's easy to file a claim when I had the plumbing issue. I spoke to a representative and American Home Shield handled it very quickly. The contractor showed up when he said he was going to. He handled it professionally. He looked, evaluated and gave me his opinion on it. He actually could not repair because he said it was not a plumbing issue but more of a tile issue in my shower. Since then, I've had toppers who came out to fix it. It was a positive experience.

I had a problem with my garden tub and sink so I told AHS that I had some faucets that were leaking. I paid them $75 then the contractor showed up like he was supposed to. My two dogs, my wife, and I went out to get out of his way. He went in for a few minutes then came out to say the sinks were fixed. Then he said he couldn't fix my tub since he needed to get a part. He told me that someone would call me the following day about it then they'll ship the part to me and he'll be back to fix the tub. This was on a Thursday.

I've been submitting claims to AHS online since last year and their website has been pretty easy to navigate. Their reps have been very good and all of their contractors have been nice. They call 30 minutes ahead so I can run home. I recently had an electrical problem where I had some switches that went out. Then I had one lighting fixture that was blowing bulbs all the time and another one that got a short. But only one thing was repaired and I paid for something else to be done. The guy told me that the fixtures aren’t covered by the warranty, but when I looked it up it said it was. I'll need to call AHS and find out about it. Other than that, I have been with AHS for 10 years and they've done a good job.

Our swimming pool heater was not functioning correctly, so I contacted American Home Shield for repair and they sent out a guy who came to be incompetent. He allegedly ordered parts and then he told me he wasn’t available for the weekend. When the following week came, I called the tech and he said that he still hadn’t gotten me a schedule so I became upset because the problem I had involves a medical situation. And so, I called American Home Shield and they sent out someone else who identified the same kind of problem that the first tech identified. However, they said they couldn’t do any work until I contracted with them for four weeks.

American Home Shield works pretty good. The reps who I spoke with were nice and they had me on hold for quite a bit but other than that, I'd end up going on a long time, each time I called. I know they get a lot of calls every day and eventually when I got someone, they were very helpful. The first problem I had was my stove and the contractors ended up getting the part that I needed and fixing it.

I've had American Home Shield for a long time and my experience with them was good. They have sent contractors from other companies and they have all been nice. Recently, I had an air conditioner compressor issue. The company they sent out to fix it, didn't fixed it completely. The house never cooled up. They had to send somebody back out there a few days later to get it fixed correctly.

We’ve been with American Home Shield for about 15 years and we’ve been very pleased with them. We have recommended them to plenty of people and they were very pleased using them too. My most recent claim with them was for my new air conditioner that didn’t work. We’re in Texas and we get hot. I called Sherrell Air Conditioning and Heating because that’s the company I like and if I’d call AHS, they would send anybody out. Sherrell said they couldn’t file a claim for me. I haven’t had filed a claim since we pay in advance. So Sherrel called AHS and then AHS called me. I told them that I wanted Sherrell. In a matter of hours, Kim, the guy from Sherrell, came right out and he did a great job. The AC has been wonderful after the repair and I slept nice and cool.

The pilot light of my water heater was going out. I called AHS and a contractor got out here right away. The tech fixed our water heater and he was really nice. He put the new regulator and a new thermostat in and checked all the connections. Now, we are having a little problem with our ductwork. I think we're losing a bunch of heat in the underground. I think some of the ductwork aren't exactly attached correctly so I'm going to call on that and get service on that too before the winter sets in.

The kitchen sink was clogged up so I filed a claim online and American Home Shield sent a plumber out. The contractor was friendly, got the job done quick and went out of there.

I honestly do not know where to even begin. Having to work with AHS over the past 4 years has been incredibly aggravating and I would urge anyone considering signing a home warranty contract with AHS to run the other way. Besides being a complete waste of money, AHS contracts the absolute worst (unqualified, rude, destructive, not punctual, etc.) vendors imaginable.

I’ve been dealing with American Home Shield for a long time and my experience has been excellent. When I submitted a claim over the phone, the reps I’ve spoken with were very nice and courteous. The process was easy and I didn’t hold long on the line. Also, the contractor they sent was very professional. I’d recommend them.

In the seven years I've been with AHS, my overall experience has been positive. Sometimes I get a great experience but sometimes it's a terrible experience. It all depends on the contractor. Getting my AC unit repaired was a disaster because the first six times, AHS sent me a terrible contractor. By the time the contractor finally said he cannot handle the unit, he didn't know what to do whether it needs to be replaced. By that time, the air conditioning upstairs wasn't working well for over a month in the middle of summer.

I had an issue with the other company that I had so I went back to American Home Shield. The reps are always decent and nice when I call in my claim and I’ve never had any problems with them. They get somebody out right away and I don’t have to wait a big amount of time. I also like that American Home Shield sends people from a notable company versus that other place who sent me somebody in a beat-up van and didn’t know what they’re doing in the first place.

I called American Home Shield to submit a claim for an appliance and the experience was fine. The contractor they sent out was excellent, very professional, and timely. He took care of the problem and the appliance has been repaired. Everything is good and I would recommend American Home Shield.

My latest experience with AHS was good. I submitted a claim online for a dishwasher problem. They sent a repairman but he needed to order a part. After waiting for three days for the part to come in, he came back and fixed my dishwasher to my satisfaction. However, back when the dishwasher first stopped working, I called them and they sent somebody to fix it. The guy came out and Sears said it was fixed. However, it was not fixed. I called AHS and the lady I talked to said she'd call Sears to see what was going on. The ticket was still open online. I was holding on the line when we got cut off. I thought she'd call back. Five days later, no call and the ticket is closed.

We had a water heater that was leaking at the base of the unit. I submitted a claim with American Home Shield online and it was very easy. Their people were happy and good to deal with. The contractor they sent out was very efficient and did a great job.

We had a small plumbing issue and the gentleman American Home Shield sent was very nice and knowledgeable. He took care of it and we were good to go. He also saw some stuff he wanted us to do to bring our house up to code but my husband said no. It’s probably something we should do in the future but what he recommended was going to cost $500.

We had a problem when the garage door opener jerked up, tweaked the garage door and gave out. After four days of having to go to the front door and not being able to go to the garage I decided that I need to call American Home Shield. They took care of me and got me connected to somebody. The contractor who came was very professional. They called when they came, called when they're going to come again and the day before and called again. Eventually, we got the garage door fixed to where it opens and closes. They replaced the garage door opener but they didn't replace the garage door and I would like to know if it is on the policy. But American Home Shield was great. They were on top of it.

I submitted a claim for my oven online and over the phone. The contractor was great, the oven was fixed and it’s been working fine ever since. I’m satisfied with American Home Shield overall and I'd recommend them.

I've been with AHS since July when I bought the house. I’ve had two claims with the dishwasher and that was fixed. Last week, I made a claim on a refrigerator that is still in progress. The reps were good when I spoke with them on the phone. The only complaint I have is that when the guy came out today to try to fix the fridge with the parts, he ran into an issue. It has been two and a half weeks since my fridge went out and I’m probably looking at another two weeks without it.

We’ve had a couple of different claims with American Home Shield. I submitted claims mainly over their website. So far, their quality of service is good and the contractors they've sent out were great. The people at AHS have workmanship, courtesy and everything is repaired adequately.

We had a plumbing issue which we submitted a claim for with American Home Shield. Submitting the claim online was fine, but calling was ridiculous. I was on hold for 90 minutes. And then when I finally got through, they hung up. I had to call again to explain the problem. Then they took the money out of my account, which I already knew, but the order was closed without the plumbing issue getting fixed. It’s still doing the same thing it was doing before the technician came out. He just said, “Oh, it’s probably this.” It really wasn’t.

I've been with American Home Shield for eight months now. I called them to submit a claim for the cleaning and maintenance of the heat systems in the house. I was alerted via an email that they were doing the cleaning, which was nice because I did not realize that they cover that stuff. And once I got the email, I called them and the representative took care of what I was asking for and got me set up pretty quickly with an appointment from our contractor. I'm really happy with the contractor. They were on time, professional and did the work. They explained what they were doing and the two recommendations that they had for us, which we ended up going with that day. It was like a flood safety part that would basically shut off the system if it were to begin leaking to avoid flooding the basement. The experience has been positive, easy, and hassle-free.

I used the online claims form on the AHS website in submitting my claim and it was relatively quick and easy. I then received an email notice. The contractor was pretty knowledgeable and he explained to me what the issue was. It was outside the scope of what I initially contacted the warranty company about so he contacted American Home Shield on my behalf, explained the situation, got authorization and performed the work. He very politely explained what was going on and then left.

I am tired of waiting hours for Customer Service and then because I am not in a metropolitan area, have to wait days or weeks for them to find someone (usually I have to find someone) to do the work. Then I have to pay myself and wait again for refunds of my expenses. One time they shorted me $400.00 for refund and I had to call 4 different times to finally get someone who GOT IT and made certain my money was refunded. The waits are ridiculous, the deductibles are higher than ever and the service is the WORST. I have been tempted to change for years now... But after 25 years you hate to switch. I finally went with Choice and am very happy with that Company. Lower deductibles, faster Customer Service, What's not to like?

What should have been a routine service call turned into a week of dealing with incompetent service, apathetic and hostile employees, and frankly, business practices that can only be described as unethical. Over the course of two weeks after we made the claim with American Home Shield, the following occurred: We were left without hot water for 6 days, unable to bathe or do laundry. We took time off from work on four separate occasions to accommodate the installer. We're denied the option to get a second opinion, leaving us no choice but to pay the exorbitant out-of-pocket fees quoted by the vendor that we were forced to use.

Daryl ** Consumer Affairs Dept. of American Home Shield became aware of a situation caused by contractor from LEWS Appliance and after my trying to get the appliance repair person to respond for 3 weeks and rectify the issues he caused Mr. ** made things right in just 20 minutes. His professionalism, compassion, integrity and a true understanding of the issue were remarkable. I would recommend AHS for all they did to resolve an issue not of their making. Especially AHS should be extremely proud to have Mr. ** on their team working for the company and the customer in an exceptionally dedicated manner.

Our recent claim with American Home Shield for the AC was done online and was easy. They were friendly and accommodating. The technician was excellent. He provided great customer, was very helpful and went beyond. He said the vent was not properly opened up all the way so the space was getting a lot more air. It’s cooler now. We just had to adjust the vent. The experience was overall excellent.

This is our first year with American Home Shield. They had a good review and the technician was absolutely experienced. The other company that we had excused everything wrong with the installation. They denied the case directly and we had a big fight with them. We did an inspection before moving to our house last year and everything was fine. The people before us used American Home Shield and they always fix the other house clean and nice. But when you have kids who shower and play in the bathtub every day, the use of the water is four times than what they used and that's when you see the problems.

AHS has been accommodating every time we’ve called. We've had them for about a year now and our first claim was a nightmare we’re going to forget. We had problems with the washing machine and the plumber who came was awful. He said he would arrive at 10:00 in the morning but he kept calling and didn’t arrive until 5:00. Then he didn’t leave until 11:00. I complained and I hadn’t seen him since. Then I submitted a claim for our garbage disposal that wouldn’t work and the experience was excellent. I did it over the phone and I was not on hold that much. The contractor fixed it in about an hour and he was excellent.

I filed a claim online for the swimming pool motor and the tech AHS sent came the next day with the part with him. He fixed it right then and everything is working fine. The people who come have come and serviced before, so we are well satisfied with them. We've got several policies because we have several houses and every claim we've ever had or anytime we've had a problem, it's always been fast. It's either the next day or within two days, depending on the part. We're satisfied with AHS.

I had a backup in my plumbing. It turned out that the house was built back in the 50's and they ran everything on one line. So when I was washing my laundry, the buildup in the laundry came through. Since my shower has the lowest drain, all the water from the laundry went to the shower. It was a walk in shower but I opened the bathroom door to a small pool.

The garage door wasn't operating and closing every time so I went online and requested service. American Home Shield sent out someone who was useless but then I called back and the second contractor repaired the garage door. That was a very lovely experience and the garage door is working now. However, American Home Shield needs to be aware of the contractors and their capability before they send them out because that was like a first bad impression.

We were having issues with our refrigerator's ice maker and water dispenser so I went online and requested a claim to American Home Shield. The contractor showed up on time and was very courteous. On simple appliances, it's been very easy and good with AHS. However, when we had a pool heater issue, the contractor couldn't get out in time to fix it before we were having a party. They said that they've had too many people calling with heater issues and they couldn't come until the following Tuesday. We called on a Monday and I told them we were having a party for my son's birthday on that Saturday. So we had to get another contractor to do it. I have yet to submit that claim and they're saying they won't cover it because I didn't go through them. I'm not happy about that but I'm going to try and see.

The AC was leaking and the tenants never called me. The pipe was clogged but they probably could have prevented it and I had to get my ceiling fixed after that because it’s frail. American Home Shield's customer service is not really good at all. They need to hire more people because it’s such a large company that you’d be holding on the phone all day long, and if you hang up, you lose your place in line. I don’t like that part of it and I found that it’s best to go online when submitting a claim. I love American Home Shield but they have you on the phone forever, and I really feel sorry for the people who can’t go online.

I've been with American Home Shield a long long time and they're acceptable for what I'm paying for. But I don't like the communication and them pushing the computer on me. I've got enough technology in my life and I don't need to do this on the computer. I'm very angry because everything has to be on the computer or electronically done. It's taking away people's job and I don't like talking to an inanimate piece of equipment. When submitting a claim, I don't like the way I have to go through loopholes. It's very difficult for me. I also wish they sent something stating that you no longer pay the person.

I had an air conditioning system that was not functioning. Whenever I submit a claim over the phone to AHS, I have a wait time from the time that we submit it to the time that we get a call back from the vendor. The reps were cordial and helpful. The contractor AHS sent came out and found that it was our capacitor and had it repaired in about 20 minutes which was atypical. Most of the time, what we experience is they come out, they look at it and say they’re going to need to go get this part. In this case, I sent vendor data and everything else so that we could avoid that because they might have to replace that outside unit.

I had American Home Shield for years when I lived in Milpitas. When I moved to Gilroy, part of the purchase was a year's service with another company. When that expired, I went back to American Home Shield. I like it that American Home Shield lets me choose my 10 appliances. Plus, they're thorough. They respond to the need and are very efficient. I know exactly who is coming when and all of that. I had a plumber come out because there was no water pressure in my kitchen faucet. He was able fix it. He was great and was on time. He did everything for me very quickly, smoothly, and I had no problems since. Another guy came out for the garbage disposal and he was good, too. The reps at American Home Shield are fairly quick ad I've been happy with the experience.

We've had American Home Shield for years and we've never had a problem with them at all. Our most recent claim was for the air conditioner which we submitted by phone. Their reps were very nice as well as the technician they sent. He’s thorough, knowledgeable and professional. Since the repair, our air conditioner has been working.

I've been with AHS for one year and four months now. When I called them, their rep answered my request for service and I told him what was the matter. Then the person checked everything the first time he came to repair the AC and saw what the problem was. Two days later, he came in to fix it and now, the AC is working good. I'm happy with AHS. I've had two opportunities to use them and in both times, they came fast and did a good job. So I know that their system works and I would recommend them to others.

The contractor for my heat pump was great. They were prompt and kept in touch. They made sure everything was working properly. They were experienced unlike some of those that American Home Shield sends out. They have one that they keep trying to get me to use every time I have a trouble with my heat pump, which is Guaranteed Services. I keep telling them, “Do not even offer them to me anymore.” That’s what I don’t like. I figured it would have been documented because I’ve asked them to document that I do not want to use Guaranteed Services anymore.

This was the second time that American Home Shield has really disappointed me and it was horrible. The compressor in my air conditioner went out and it was a nightmare getting this resolution done. It took forever for them to get someone out here. When we finally got a contractor, he didn't know what he was doing. He said it was an electrical issue. My son-in-law works on air-conditioners and he knew it’s the compressor. The tech took apart something in the air-conditioner and just left it on top of the unit. Then, it took weeks before we finally got the order. The order came in and it was incorrect. So, we had to wait another week for the right piece to come in. The tech came back in and then said, “Okay, it's the compressor." And then we had to wait another three weeks to get a new compressor, so we were without air-conditioning for weeks.

I saw a leak outside so I called American Home Shield. It was difficult so I went online and it was easy. I canceled my initial call set up because I didn’t get a confirmation on what it was. When I said the problem was a drain for the shower, it automatically went to clogged drain. I didn’t know that until the very end when they gave me the summary so I went online and corrected it. I tried to go to customer support but there was over an hour of wait so I waited for about 15 minutes before I went online. Nevertheless, AHS was helpful and they sent out a contractor who was great. I'd recommend AHS but they need to improve their support on the phone.

There was no hot water in all the showers. They were not on for a while since the house was vacant for a month and there was no water coming out, cold and hot. I called AHS and had to pay $75 for the service. The contractor got it fixed that day. However, I thought it was free since I’m paying the premium but they said no. It didn’t make sense then. The contractor that came was okay but I felt a bit uneasy when he told me that he’s going to do it but not to tell them. I asked him why and how much I would have to pay him. He told me not to say anything. I don’t like this kind of people and I don’t want to work with people hiding something and taking advantage of homeowners just because we’re new in Vegas. I was advised when I was talking to the lender, that I don’t have to get the home warranty. I can cancel that only after one year since it has already been paid for one year. But we’ll see, maybe that was just the contractor. The showers are working now.

I had two wall furnaces that were not working and I needed to have them fixed. It was very easy to submit a claim online and the AHS site was very user-friendly. Also, the tech was very friendly and professional. He explained everything that was going on and all in one day, he was able to get the part, come back to my home, and fix everything. The furnaces have been working perfectly since. AHS was very kind, efficient, and professional.

My air conditioner stopped and I had to have it repaired because it was hot in Georgia. I submitted the claim to American Home Shield online and it was very easy. I did it on a Sunday afternoon and they had somebody out on Tuesday morning. The tech was very nice, talented, knowledgeable and he had it fixed in about 30 minutes since it wasn’t anything major. My air conditioner has been very good after the repair. Overall, the repair was done promptly enough for me and that was the first available appointment. They came when they said they would and that’s very important to me. I was satisfied.

American Home Shield has been out several times because we just moved into this home and there were lots of things wrong with it. The last time they came out, we had a major leak from a drain in our kitchen down into our basement which has rooms and carpeting. The first contractor came out and cut a little hole in the area where it was leaking and they told us that they wouldn’t handle it because it was a rodent damage and that it’s the homeowner’s claim. We didn’t turn the water and it’s still leaking. They told us not to use the kitchen for a week until they can come and fix the leak.

I've been with AHS since May 31st of this year and I've had three claims with them. The first claim was settled fine. The second claim was for a new hot water heater. The third claim was for some furnace repairs. It's the second claim regarding the hot water heater where I've had trouble with them. I elected to take the buyout on the water heater. I had a supplier here in town that had done work for me before in our prior home and they were quite a reputable company.

I've been paying American Home Shield for many years and this was only the third time I had to use them. My refrigerator was broken. I went online to try to chat with someone, but I had trouble with the online thing, so I called. They sent out one person and he told me that my freezer was fine and left. My freezer broke the next day and I lost everything. He wouldn't answer American Home Shield's calls and my calls.

Last Friday at about 5 o’clock, I noticed the air conditioning was not going on. So, I called American Home Shield that night and got an automated machine. They set me up with the person who ended up coming out on Monday. I told them I wanted to get someone else because we weren’t sure if they had a ladder, but I was told that once the automated system assigned someone, it could not be changed. On Monday morning, I called the air conditioning people and it was a total delight to work with them. They set someone up between 11AM and 1PM, and the person came at around 1PM. Fortunately, my neighbor has a spiral staircase leading to the rooftop, so we used her rooftop deck. We jumped over it several times. Everything was taken care of and the air conditioning has been excellent ever since.

I’m a retired real estate broker and I’ve used American Home Shield for 30 some years with various different properties. I’d give them the best recommendation. I had a choice in knowing which one is the best to take and I’ve always gone with them because I have the most confidence in them. We call in for our claims and we get the service. American Home Shield always sends out good people. I got our air conditioner fixed more than once. There was a freon leak and I paid a lot of money for freon twice. The vendor didn’t fix the problem the first time, but they came back within two weeks, found the root cause of the problem, re-fixed it and stood by their work. They did a good job and prebuilt for the same thing. The vendor explained it all to me and I’m happy. The unit has been working well ever since. American Home Shield also waived all the fees because the repair didn't work the first time.

American Home Shield has been excellent and reliable and I was really pleased with the last interaction. I've done claims both online and over the phone which have been very easy. The process usually takes a day if it's on a weekend or right before a weekend and then a couple of days before the contractor would call me back. But this time they were very responsive and the contractors came out the same day that I called the claim in. It was totally unusual and it was great. I've had that toilet with water constantly running inside it and the contractors were in and out quickly, 20 minutes tops, to fix it.

There was water leaking and I didn’t know if it was the furnace or the air conditioner. I tried to contact American Home Shield online, but I had difficulty with my server and I couldn’t get through. I ended up calling them and I told the rep who I was. She looked up my information, asked me what the issue was, and told me somebody would call back to schedule. The person called back to schedule the appointment within an hour after I got off the phone with them, which was fast. The air conditioner drain was clogged up, but the serviceman who came out checked and fixed the issue. He also took care of the furnace, changed the filter and made sure that it was running and everything was good. He advised us to change the filter every couple of months and gave us the size for when we buy a filter. He was excellent, nice and informative. It was wonderful that the job was done the day after I called. I was extremely satisfied and I would use AHS again in a heartbeat.

Wow! After reading these complaints, I'm afraid that I'm about to go down the same road of disappointment. But I'm a different breed, and I don't lay down easy. I'll open a door, I'll file lawsuits for justice. My husband and I both are dealing with long hold times and representatives placing us on hold for long periods of time. Our water heater recently malfunctioned. AHS is talking about a buyout. When I asked the rep what is this, she was struggling with the answer. I asked to speak with a higher level staff person to get a better understanding.

Called AHS multiple times with 30-60 minute hold times. Not sure how their planning is that poor? Without AC in FL and it’s 90+ degrees and can’t even get a rep in the phone to discuss claim. Sad. Original vendor they sent took 5 days to arrive and we are now subjected to some administrative bureaucracy to approve our claim. All while we bake in the heat. Great service AHS! You made our day... miserable.

Extremely rude customer service, if you miss or service provider misses your appointment you have to pay service charge. You cannot change the service provider. Lot of red tape. I wouldn't recommend this company to anyone!

I had American Home Shield (AHS) coverage for several years and recently my GE refrigerator broke after 12 years of service. Besides the long waits on the phone to talk to claims rep and then scheduling delays with a tech to assess repairs and approve replacement, it took 8 weeks of living without a refrigerator. When claim was finally approved, the replacement cost was only 60% of a comparable refrigerator. I had to buy a new refrigerator out of my own money or wait for another 2 weeks for the check to arrive. This I can live with but then a year later I sold my home and all appliances along with it.

Created service ticket online - did not hear from service company assigned for 24 hours; called service company, and the earliest they could come to fix non-working refrigerator was 5 business days later. I called AHS to get another service company assigned, and I was on hold for 63 minutes waiting for an answer. When cc answered, Simone in customer care was very helpful, polite, and aware of and apologetic about my long time on hold. Second repair company will be there tomorrow morning.

American Home Shield sent someone out to redo our locks. He was on time and he was great. I submitted the claim over the phone and it was easy.

All the AHS contractors have been very well except for the one I had early on that I didn’t like. When I filed a claim for my air conditioner recently, I requested to have a different company to come and look at it and AHS did that. I had a satisfactory communication with their reps over the phone too. AHS responds quickly and the claim gets set up fast. But it seems to me that even if the contractor can come in and fix something, sometimes they don’t get to fix it completely. They get it running but they can't do what they normally would do because the insurance doesn’t allow that.

When I submitted the claim to American Home Shield for my dryer, everything was fine and I didn’t have any problems. The contractors were very pleasant and they were decent people. They’re very good, outspoken and in any question that we asked, they explained.

I'm trying to get AC service with American Home Shield. I submitted the claim online and the process was easy. However, I still haven't gotten my central AC fixed yet because the company that came out, they were just trying to overprice things, the part that I had to pay for. So, I asked for a second quote. And I'm in the process of doing that now. American Home Shield could on improve on the amount that they pay for the service because now I'm trying to find a contractor on my own, and is not willing to pay for the extra service.

I had air conditioner problems and submitted a claim to American Home Shield. I was at work and I tried to submit the claim online but my computer had a lot of firewall and virus protection and I didn’t get any phone call or notification that I submitted a claim. I logged in on my phone and it didn’t show that I had a pending claim either. I called American Home Shield and ended up taking care of the issue. The rep on the phone was great and courteous and the contractor that was sent out was awesome. I had a problem a year ago and the same young man came to my house. He remembered me, my previous problem and what we talked about. I couldn’t ask for better service than what the guy gave me. Since the repair, the air conditioner cools and works fine. American Home Shield is wonderful and I recommend their service to all kinds of people all the time.

My air-conditioning duct wasn’t blowing correctly because the sleeve that goes over it was out. The contractor that was sent out was the same contractor that put in my new AC unit and it was an instant fix. It was a great experience with American Home Shield.

Our faucet outside as well as the one under the sink wouldn't turn off and the one inside wouldn't turn on. We couldn't shut the water off so the house was a big concern. My husband then submitted a claim with American Home Shield and they took care of the problem. The technician they sent out was great and now, the faucets are working well.

I have had two claims with AHS. The first one went really smooth -- it was a plumbing stoppage at the new condo that I bought. The vendor was really good, and he was on time and everything worked perfectly. The second claim was about the smell of gas on the stove. It was also baking off all of the oil and stuff that was in it. It is a new one, and it turned out good because it was not gas. There was just a glitch on that stove, so I had to call the vendor to find out when they were coming. When the tech got there, he was excellent, so it was not a horrible thing. Submitting a claim online was very easy, and it is much better than it used to be. Years ago, you would have to call. And they would take a while to get the appointment scheduled. With American Home Shield, you just click on it, tell them what you want and they send you a vendor. I got contacted by a vendor within 30 minutes and I was really impressed with it. It was an efficient process and it is a lot more responsive.

We recently submitted a claim with American Home Shield for an appliance service. It was easy to do it online but trying to contact them on the phone was extremely difficult. And I was on the phone for a combined two hours. So, it would be great if they’d improve the phone service and an option to chat online would be better. The contractor gave a very positive service, and he was prompt, friendly and extremely professional. He even put on booties when he walked inside. The items have worked fine since the repair.

I found an electrical problem (Sunday morning) and I called American Home Shield - waited 54 minutes for the phone to be answered. While on hold I called the number to purchase/renew a policy and the call was answered on the first ring! I asked to speak to a lead/supervisor/manager and was told 'nobody available' but will get someone to call back within 72 hours. After getting to speak to an agent (with an attitude), they could not get me anybody today and I would have to wait until Monday.

When I first moved in a couple of months ago, I filed my first claim with American Home Shield for my fridge that wouldn’t stay shut. The service tech who came out said that it’s cosmetic and he couldn’t fix it. He told me to replace the fridge and didn’t fix anything. Still, American Home Shield took my $75. Then, the last time I had submitted a claim was for a plumbing issue. I had a dislodged backup. I filed a claim online, but I ended up calling because it was going to be about five days before the service tech would be able to come out. I didn’t like that I had to talk to somebody, but the lady on the phone was very helpful. She switched to a different contract company which was Altstadt Plumbing and they were very good. It turned out to be more than just a plumbing issue, so I still have problems with it and I’m filing a claim with my homeowner's insurance. Nevertheless, I’m happy with American Home Shield.

With American Home Shield it's a lot of waiting. When I'm trying to get information everything was like a line. When I signed up online and I called it was 30 minutes before I got somebody on the line. Also everything that they want you to do is online and I’m not an online guy. I want to talk to somebody. I also don't think that AHS' service was what I wanted. They told me how much they would give me towards my claim and I figured that if I'm paying a certain amount of money a month it adds up to a lot a year. When I submit a claim they told me that they’re only going to pay $400, which is not really worth it to me.

The air conditioner stopped working for periods of time intermittently in the past four years and it has taken me the same amount of time to have American Home Shield say it needs to be replaced. It still cost me thousands but they replaced the heater portion free of charge. I submitted the claim both online and through the phone and it involved a dozen calls. Before the air conditioner, I went through this with the stove as well. Every instance I’ve had with them is terrible. Right now, I’m filling out a pile of paper to take them to small claims to recoup. The air conditioning was out for weeks and we had to take a hotel room and a whole bunch of interesting things. But the technician was great and he got it all taken care of. The repair was flawless and American Home Shield released the parts and in less than a day, it went in. They had three people here, it’s fantastic.

We had a leak coming through and I found out it was the coil for the AC unit. We had American Home Shield send somebody out six weeks ago and the company that was sent out kind of did a temporary fix. It was just water in my drip pan before but they caused it to leak into my ceiling and actually made it worse. So, then I had a plumbing issue and I called the plumber. But American Home Shield said the problem was the AC so they sent a different AC company. They came out, fixed everything and replaced it yesterday. They did a good job and I'm happy with that, but I still need someone to fix the drywall on the ceiling that the first AC company caused. The coordinator called me last week to set up what the cost is going to be above what they covered. They said they're going to work on and see what they can do on the drywall, but I haven't heard back from them yet. Everything else is looking good, so far.

We had a ceiling fan that needed to be fixed so American Home Shield referred us to a contractor. The contractor got the $75 that we paid but they hadn’t performed the service or contacted my property manager and it ended up being over a month. So, I called AHS back and they set up the service with a different provider and got the issue resolved months later. On the other hand, my property manager mostly calls AHS to submit a claim and normally, she's on the phone for 20 minutes just to get a person. She complained about it several times but once she got them on the line, it was easy from there. She told them what the problem was, then they would tell her who they were going to send out and a representative from that company would contact her.

My garage door would open with the remote if I was in the car coming into the garage but it wouldn’t open if I was in the garage or in the car and pressing the remote. I knew it wasn’t the spring because the door would open and close when I pushed the button in the house so I got a new battery for the remote. I called American Home Shield and requested service. They contacted the contractor then sent me an email. They even called and set up the appointment. The young man who came was wonderful. He came to the door well mannered, looked and acted very professional and courteous. It only took him a few seconds to figure out the problem then he sank the remote. Now, I can do it myself since he taught me how to sink the remote if the problem happens again. I appreciated getting my garage door fixed right away because I don't have to walk outside to open the garage and go back in considering it’s the rainy season.

The first time I submitted a claim with AHS I went through their website but they never contacted me so I had to call them. The second time I called them since I knew the website doesn't work. My air conditioning is on the roof so I specifically told the rep that they would need a tall ladder. But both times the tech came without a ladder. So I canceled the first one since it was so convoluted. They came the day after the appointment and since they don't have a ladder they couldn't do anything. But the second time the guy who came was excellent and my AC has been working perfectly since.

I’ve got more than one policy with American Home Shield. I’ve got one in California, a personal address, and I have them on rental properties in Texas also. Submitting a claim is faster online.You can get in touch with their reps. But it’s normally slow and the wait is longer but the contractor that they send has been great on average, and after the repairs, the appliances work as normal. I’ve owned the same appliances in this house since 2005, so 12 years now. I’ve had both washers; some clothes washers as well as clothes dryers they tried to fix multiple times. It could be a different thing but they’ve kept them going as opposed to having to buy new appliances.

There was a leak in the pool pump and I emailed American Home Shield to submit a claim. The contractor they sent has been here before and he was fine and did his job. Though American Home Shield really took a big jump in price from $800 something to $1,300 something, they're good and I'm pleased with them. Also, if you live by yourself, it's easier to call somebody you can trust to come and take care of problems.

My most recent claims with American Home Shield were for my washing machine and our central heat and air. The claim on the washing machine was really simple and it went very well. The technician who came out was professional. He checked it to see what was wrong about it. When he found out what was wrong, he placed the order while he was here. The part did not come in before the appointment but it worked out just fine because I needed to change the appointment date anyway. Then when we finally got it set up, it was about two weeks before he came out and finished the unit up. The problem was resolved and the washing machine is now running beautifully.

I called American Home Shield for a couple of different things. Typically I submit my claims online since it is easier. Plus, I don't have to wait for someone to answer the phone. The first contractor who came was a plumber. He did an okay job but I’m kind of dissatisfied with him. He told me that I had to pay him the service fee, so I did. Later on, I got a message in the mail from American Home Shield, saying that the payment was overdue. They said that I hadn't paid the service fee, but I wasn't told I needed to pay a service fee. I thought they would bill me, plus no one arranged to have me pay that before the technicians came out. Then the second one, the electrician came out. The service was prompt but ironing out the issue with the service fee made the experience unpleasant. I still haven’t heard back what happened with that. AHS is convenient but they need to communicate a little bit better.

We had a plumbing issue in the kitchen but it's working fine now. We submitted a work request for service online and a contractor by a local vendor came out and started the repairs. He was very polite and professional. He was in and out quickly too. The process was very simple and the vendor was very good. We would recommend the contractor and AHS.

I’m very dissatisfied with American Home Shield. They sent a company that’s not telling the truth and it was a very bad experience. I submitted a claim for my air conditioner because it has a leak. Budget, the contractor, sent someone out and then it wasn't a couple of weeks after that I had them back. Their techs came here about three times and they had to put Freon in it every time. I couldn’t pay $80 for one gallon, and I asked the tech how often am I going to have the leak. But he said they didn't know.

Earlier this year, in May, I had a problem with my AC on the outside that started leaking weeks ago. My husband called American Home Shield and they said they couldn't get a guy out for a longer time. Filing a claim on the phone was miserable and it took me so long. I kept trying to call, but every time I did, I was on hold for an hour and no one ever answered, so I hung up. So, I went to file the claim online and then, I was able to get service. I called and I was able to get a guy out the next day. But they ended up charging us for that service when my husband called. They never refunded the $75 and I was trying to get that back. I called about a couple of months ago and they said they’ll figure it out, and if we don't get a check, they'll have to submit something to that department. I never heard anything else about it but I had to pay another claim again for this one. They charged twice and it is exactly what went wrong.

American Home Shield is a good company. We've tried submitting claims online and on the phone. So far, my experience with them has been okay that's why I'm still with them.

I had a plumbing issue where a spout just popped off of the copper lines. The plumber said that somebody pulled out the spout but I told him that it popped off while I was in the shower. The guy didn’t want to do anything though and he said it was not a malfunction but was an extended home break. I argued that it was made by a human and it was going to break. In the end, I had to tell him to get off my property in an offensive way before I called the cops. He tried to get me to sign a couple of documents but I refused. I paid $75 dollars for nothing. I haven’t called American Home Shield about that yet though.

I'm very happy with American Home Shield. My most recent claim with them was for my AC. I always submit my claims over the phone since I like to talk to somebody and it's been a nice experience. Since the service, my AC has been good.

I live in Raleigh, North Carolina and in the past, American Home Shield has sent plumbers from as far as 60 miles away to come and do the job. Then when they get out there, they don't have the right parts and they can't get back 'cause they're not scheduled to be in Raleigh for another three days. This has been my issue in the past several times. This last plumber came from Hillsboro, North Carolina and that's probably 35 or 40 miles out. That's my big issue and I thought about stopping Home Shield because of that problem but otherwise, performance has been okay.

We had a vent that stopped up, and I can't get up in the attic. I contacted American Home Shield and the only problem that I had was that the contractor that they sent out could not go upstairs because he had had a broken back. He had spent time in Shepherd Center, and they had told him that if he ever breaks his back again or falls, that he would be paralyzed. We have vaulted ceilings, so they can’t walk over it and the vent is up there. So, when they left, the repair was not done because he was only able to do a small amount of work. But they were a great team that came out and I really like them. And they spent quite a bit of time out here. It was not his fault that he could not get up there and do it. It just so happens that it was on the roof. And that's not his fault. So, I'm not blaming him. American Home Shield has been awesome and everything is going wonderfully. I've told my cousin in Tennessee to get American Home Shield because she doesn't have any warranty yet.

We pick up the phone and call American Home Shield if there are any problems, and their service has been pretty timely and good. We've been pleased with the folks that have come out to help us for what we've called for on our policy here in Chesapeake, Virginia. We get somebody local and it doesn't take them forever to come out. We haven't had any major concerns, but we're trying to figure out what's going on with the latest situation with the dryer. It's still not working right. So, my husband needs to call in for it. The person who came out did not do what he thought should have been done, but we were able to reach out to a representative of American Home Shield and sort of got that taken care of. We've been pleased with American Home Shield and we've been referring them. It's costly to get stuff repaired, and it's important for folks to know it's out there even though people say it was costly to pay monthly.

My husband submitted an online claim to American Home Shield to have some of our electrical outlets for the lights on the garage that weren’t functioning. The contractor contacted us to schedule a good time to be out there and they came when they said they would. They were able to fix what we needed and since the repair, it’s been working fine.

My air conditioner wasn't blowing, so I called American Home Shield to let them know that I wanted to get it serviced. They took my information, did what they had to do and were very friendly. I had the contractor here within 48 hours. He called me first to make sure that I'll be at home and also let me know that he was en route to my house. When he got here, he introduced himself and asked where my air conditioning unit and box were. I then took him outside where it was and he looked at it. After that, he got his tools, went back, and was very professional. He was done within 30 minutes. I was really satisfied with the experience. I've already recommended AHS to my mother-in-law.

I had an 11-year old washing machine where the door handle had totally broken off. When I submitted the claim, I got a text within the same day that they've received it and that I'd be contacted in the name of the technician company that would be contacting me. I was hoping to have the rubber gasket inside replaced as well because you can't get that thing clean, but that was considered a maintenance item so American Home Shield did not do that. They did, however, fully replace the door and the technician was very skilled and he was on top of stuff. It took him an hour from the time he came to the time he resolved the problem. He had to go out and get a part, but he did that really quickly. We're brand-new with American Home Shield and this is the first claim we've had but, so far, it's been fine.

Five days ago, after staying on the phone for at least a half hour to even request service, the repairman came out after telling me between 12-2 then no show or call... Then 2-4 arriving at 5 with still no communication. The repairman on sight first said he didn't know what he could do without even trying. I told him what the gas company said. Day 6 still no service... And I have to remain on line a half hour before the warranty company answers EVERY TIME.

My air conditioner was broken and it was 90 degrees. The technician was nice and did a good job. The air conditioner has been working ever since. But I had wait three days to get him out, and the bad part about it was three days hit on a Friday. If he had to had to get a part, I might have been sitting until Monday. I called on a Tuesday to get my air conditioner fixed and the contractor said it would take three days before they could come out. I proceeded to explain to them what the problem was and I didn't want to wait three days. The only way they can change it is I have to call and talk to AHS.

Our washing machine was not draining well, so we asked for a repair from AHS. It took two weeks for the technician to find time to come and diagnose the problem, and another two weeks for them to get the part prior to coming here to fix the machine. I was not satisfied with the time it took for the machine to be repaired -- from the moment I submitted the claim to the time where I could use the washer again. I have children, so being without a washer for an entire month was a lot. Nevertheless, I'm very happy with the service. The technician was very polite, very knowledgeable and efficient. We knew ahead of time what the timeline was since he said that the part that malfunctioned will be ordered and it will have to come from California, so it will take a while. When the part came, he fixed the problem within 30 minutes. So, he was fast and clean as well.

I made a claim for my air conditioning with American Home Shield, and they did what we needed them to do. The customer service was above and beyond. Especially by the girl in the office. But my interaction with them over the phone was ridiculously long. It went for probably half an hour. But, I love the people they sent. They were very thorough, polite, and nice. The performance of my air conditioner was great since the repair. However, I would not recommend American Home Shield, not until they take care of whatever problem they seem to have. They need to hire people because they did not have enough. Nobody should have to call and then hang up and then call again and then call on a separate line just to get through. I'm close to cancelling them because of the wait. I'm going to look into another one because nothing should take that long.

I had an AC problem which had something to do with the tube. I submitted a claim with American Home Shield online then I called to confirm to make sure I did it right. Both of my experiences online and over the phone were good. The guys they referred came, they were in and out in an hour and a half and were courteous. It took six days for the contractor to come from when I filed the claim, but it was hot and I had AC friends that couldn't make it, so I understand the time and need that it was handled long.

A while back my oven stopped working and I contacted Home Shield. They had a repairman come out within a couple of days. The repairman had to order a part, then I had to wait for two weeks for the part to arrive. It worked out okay in the end though. Once they got the part, they quickly installed it. They did a great job and I couldn't be happier.

I recently reviewed American Home Shield's customer service very negatively. After my review, I was contacted by AHS and was given first class treatment. They resolved my problem and followed up to make sure I was happy. I would give them five stars if they do something about reaching a person in customer service by phone without an hour wait. Once a person got on board, my issue was resolved.

AHS is not customer friendly. I opened a service request and they closed it without notice and charged the service fee. After calling them they said the case is with the authorization department and it's been a week it is sitting there. Looks like AHS wants the money and not do any service. They are delaying the authorization so that the consumer just forgets about it.

I had an oven and a stovetop that wasn't working and submitting a claim with American Home Shield was easy. I did it online and it was user-friendly. However, the contractor that they sent took a lot of time. We scheduled a time, and when I tried to reschedule it, he told me he couldn't come that time. And then he didn’t even bother to call me back to let me know when he could come the next time. I had to call him back instead of him calling me. It took almost a whole month to finally get him to come. His work was quick and everything’s working great now, however, AHS should get better contractor service.

It's not been a good experience with American Home Shield. I submitted a claim for my AC over the phone and it was horrible. I waited three hours to speak with somebody. My mother has American Home Shield too and it's the same thing for her. I don't submit claims online because I need to talk to a live person to see what's covered and what's not, which you can't find out online. You need to speak to someone to make sure you're going about everything the correct way.

I submitted a claim online to American Home Shield for our heating unit. We had a cold spell and I turned on the heat one night and couldn’t get it to work. I tried several times but the automatic lighters wouldn’t light. When the contractor who was sent by American Home Shield came, he found that some fuses have been disconnected. When the previous repair was done to fix the AC, my son let the contractor in and he apparently put in a new motherboard but did not reattach all the wiring that would service the heating unit and that seemed to be the problem. Some of the wirings had to be reconnected. The contractor AHS sent was very professional, helpful and knowledgeable. We discussed what I had done and where we left it which all made sense to him. The experience was fine and we had no trouble.

Called about early afternoon on Wednesday. Hot water heater problem water all over garage. Thursday nothing. Friday at 5 o’clock they send a plumber out. Says, "You need new hot water heater!" Did he bring one. No not all. He will be back Tuesday or Wednesday. I had knee surgery recently and have chronic pain. I had to go Wednesday night, Thursday and Friday to health club to take a shower. Now they want you to wait four more days. I had to heat water up in microwave to wash dishes. Of course I can’t use dishwasher. Our house is just ten years old. And the Am/Pm plumbing day they need make modifications. I paid $100 service fee. They want $389 to install. Home Depot does everything for $399. So American Home Shield apparently doesn’t pay any amount to installed the hot water heater.

I have had American Home Shield for years (around 8 years and approximately $5,000 not counting the copay about $75 per fix times about 6). It never fails when I call I am going to wait for 30 minutes. Very rude usually. Have tried to update my last name for several years due to misspelling. Good luck. Still not right. Cannot call during normal working hours because I work. Supposedly it’s a shorter wait.