American Home Shield Reviews

I was having an electrical issue in my house and I called American Home Shield to set up a claim and put in the list of my issues. They were quick to schedule someone for me and the company that they sent out was really excellent. I was very pleased with their work and I was completely happy all the way around. Having American Home Shield is the best decision I ever made.

I filed claims for my air conditioner and my dryer and I’m old-school, so I usually do claims over the phone. Generally I like to speak to someone and my experience has been very good. The techs were very good, professional, prompt and accurate in their information, so I was impressed. We had another situation before and it was fine up until a few other times, but I switched because of timeliness of getting things once I filed the claim. American Home Shield has excellent customer service and it's money well-spent.

I have four service requests and we're still having issues with at least half of those. We had inoperable ovens in our kitchen and it took a week for someone to get out and take a look at the unit. Everything since then has been downhill. It took American Home Shield another two weeks to make a determination on whether it was repairable or replaceable then I received a follow-up another week after that. So it took three weeks to make some determination to get me some idea of what was going on. What they proposed wasn't going to work and I'm still going round and round with them about the replacement options.

Submitting a claim with AHS for my leaking AC was easy. I contacted them by phone and they were able to respond within the same day. They contacted the company and sent a guy to fix the AC. The tech was very professional and had a lot of experience. He had worked in my home before doing maintenance, so I knew the guy a lot. He was able to fix the issue within 20 min. I've been with AHS for 35 years, and aside from a couple of issues where we had to call back and follow up on what was going on, the experience has been generally positive.

Sometimes I wish that I've gotten her more help or information but in the overwhelming majority the service is remarkable. The service of their contractors has always been pleasurable part of it. People come and they know what they’re doing. They do the job well. There were very, very few call backs because of one thing or another. They’ve been particularly polite, professional and knowledgeable. I've only had to get rid of one of them. I recommend it to about everybody I know who has a home. The whole system works very, very well.

When I purchased the home I have now, the people prior to me was using American Home Shield so it just continued on. I've been with them since 2008. I like the level of service that’s being provided and they keep their promises. The companies that AHS use to repair my appliances are fine so I'm pleased with that. I like having a sense of protection that if something goes out that’s under my contract, it will be taken care of for a very small amount to pay out. Their representatives are very knowledgeable but I rarely speak to them. I go online most of time and do a service request. They get back to me about the submitted claim in 24 hours. And the contractors they send are very professional. My air conditioner was excellent after the repair.

The representative who signed me up was very patient with me and gave time for me to make my decision on switching to American Home Shield. She was very informative, very persistent and consistent. AHS had extra amenities as opposed to who I was with before, and this is our first month with them. The first time I submitted a claim wasn’t hard at all. It was a phone call and it went straight through. Our pool motor went out so I called American Home Shield. They had someone come out and repair it. They’ve been very on time, very knowledgeable and organized.

I got a leak in the bathroom walls. A drain pipe broke or someone unplugged a bathtub and the water came out of the bathtub and the commode. We already know what it is but it doesn't seem like I can get it done. AHS is a good company. However, we're taking too long for this project. They have been sending the wrong young people out here and I'm ready to get this stuff done. They sent me 3 different contractors out here and they don't know how to fix it. I got different diagnoses and it's been a hectic thing with them. One wants to go through the kitchen walls and one wants to go through the bathroom walls and take the shower out, which I was planning to do anyway. But it isn't my decision, I just want it fixed.

I've filed claims online with American Home Shield but at times that I've used it, I've ended up having to call anyway. The website was user-friendly except when we had two AC issues two weeks apart and the AHS website wouldn't let me put in a claim for the AC online because I had already done a claim on the AC recently. I had to make sure I called in. Then when I did the pool, I called on that one too because when I went through and looked at what's covered, it didn’t specify the specific part that needed replacing so I had to ask them questions.

I filed a claim with AHS over the phone for an AC was not cooling down and their response was quick. The contractor called me to make sure that the time for coming to my house was the right one and they also texted me reminding me of the appointment. The AC is cooling down now the way it was before. I already put another claim a few weeks ago because the toilet was leaking and I might have to put another one. We bought a house and we just moved in this weekend. I’ve been using some things in the house and I have noticed plumbing issues again, so I’m just going to wait until I find everything.

American Home Shield was recommended by a friend when I bought my house. I had two claims on my air conditioner and those were handled the same day. I had a claim on my dryer, ceiling fan, water heater, and I’m currently in the middle of a claim for my microwave, which is the only time I have been unhappy. The contractor came out right away and said he'll let me know whether it's going to be repaired or replaced. He was good about that and I was told it was gonna be replaced, so I needed to order one and I was given the link for ordering. I waited four days before I ordered but I still haven’t gotten the microwave so I had to call the company that’s going to deliver and install the microwave. I called them on Friday and they said they didn’t have it, so I challenged them and they said they have it and that they'll deliver it on Tuesday.

I submitted the work order online and it came immediately with a message that said, “This company will be coming out.” I wanted my guy Tony and I had to call, sit and hold, but American Home Shield would not change it. I had to cancel with one guy and then try to call back and wait another 30 minutes, and then they put in the request for our guy to come and do it. It’s been a while since our AC went out, and Tony handled it. The fan was making a rattling noise and it was the outside unit. Tony has been here before and he knew about it and he told us when it was going to need to be replaced, and he did. We love our contractor who does all of our appliances. He’s great, and the performance of the appliances since the repairs has been excellent. We’ve had American Home Shield for 15 years and we've never had a problem except for one thing, and it was only because I was being picky.

We had an electrical problem where the switch wasn’t working. I just called American Home Shield, gave them my tenant’s number and they called her directly. They were efficient and worked in a timely manner. However, they had a little issue when the technician was there. They called my husband to find out a little more about the wiring. Once they spoke to him, they were able to resolve it. Overall, we had a very easy access to them and they had a prompt response.

I received a call from Kina at the Social Media Corporate Dept. She asked for clarification of my concerns, listened respectfully, and responded professionally, apologizing for the problem encountered, reassuring us that it will be addressed, and indicating that a refund check will be received within 7-14 business days. We could not ask for a better response! Kina should get the "Employee of the Year" award!!! We appreciate her prompt, professional response and look forward to continuing to work with AHS!

A company representative did reach out and refund approximately 30% ($115 dollars) of the $285 dollars that I paid out; that is better than nothing.

We have been AHS members for the past 3 yrs and have rarely submitted a claim. Our water heater blew out on Saturday morning at 7 a.m. We promptly submitted a claim by 7:30 am online and the contractor they appointed of course is not opened on weekends... We called the AHS support line 4 times on Saturday to try for another contractor but had to wait on hold for at least 45 mins each time and was hung up on 3 of the 4 times by AHS "support" personnel. Finally got in touch with someone at AHS on Sunday morning and was told I must allow 24 business hours for the dispatched contractor to reach out, which means we could not hear from someone until Tuesday morning... If we do not hear from someone by Tuesday AHS will dispatch another contractor and give them 24 hrs to respond. And the cycle continues!

I submitted a claim for a plumbing repair online and within 24 hours American Home Shield responded. Their way was quick and their contractors were excellent. They were very responsive and professional. It went exceptionally well and the repair was completed in one day. I've been with American Home Shield for five months and it's been worth every penny.

I have had American Home Shield since I bought my house eight years ago and I have kept them because they do what I need them to do. I submit claims online and usually, in 24 hours, someone's out to fix the issue. The contractors were all excellent and even though I've had some follow-up appointments, it's not like the next day - it's a month later that something would happen. Everything is perfect and AHS has excellent service.

I was with American Home Shield about five or six years ago. It was an excellent experience. I had financial difficulty, so I had to let them go. I got back with them six months ago and the service just doesn’t seem to be the same to me. I highly recommended them to a few friends but I was a little disappointed. I have a few reasons why. My refrigerator went out on me and my wife. So I called American Home Shield to get this thing repaired. Submitting a claim was a little bit more difficult than what I expected.

Our AC went out so we filed a claim with AHS. It turned out it was not or AC but a problem with the electricity. We figured it out because the pool pump went out as well. They sent several people out and the issue ended up being the main electrical line going into the house. We had that fixed and it's working now. They came back out and serviced the air conditioner that wasn't working. They made sure that it had Freon. Submitting the claim was fine. However, it took them a few days to get back to us, which was a little frustrating since it was summer. But once the ball got rolling, things went fine. Their contractors were all good and we were really happy with all of them. It was a good experience.

American Home Shield sent techs for my ACU as it was vibrating real loud and it wouldn't keep up. The techs replaced the card and checked the Freon in it and it was done.

Everything is going well with American Home Shield. My recent claim with them was for my plumbing and it wasn't difficult at all when I submitted its claim. I called them and it was all good, then it took a couple of days after to get a technician out to address my problem. The technicians came in, asked the problem and fixed it. What they repaired still works and I never had to call them back for that.

Sometimes American Home Shield would use somebody from out of town and I hadn’t had real good experiences with that. But lately they have been using local people here in Abilene and I prefer that. It’s been satisfactory, to say the least. Recently, a burner went out and the guy who came out was excellent and very professional. He showed up on time and took care of the issue right away. He replaced the burner and the appliance works better now.

American Home Shield was referred to us by another friend who uses their services. Filing a claim over the phone is very frustrating as you wait on the phone for 20 minutes on the average. But, once you get them on the phone, it's usually fine and the tech would come out no more than three days after the claim is filed. Our most recent claim was about our dishwasher and it was a bad experience.

I've had American Home Shield warranty for years now. Something I learned through trial and error with them is that one needs to read the fine print and be aware that almost always, there's going to be an additional cost to the homeowner on top of what it says on the contract. Several years ago, I had to have my water heater replaced. I live in Southern Nevada, in Las Vegas, Nevada, and apparently, there's a fault line somewhere near here. They required that I had to put earthquake straps on the new model since they weren't code-required when it was originally installed. I had to go out and purchased the earthquake straps to put on the water heater before they'd sign off on it. That was an extra fee above the normal fee that I paid for having to replace the item.

I started with American Home Shield in Denver, Colorado in 2012 and they were always responsive and good in following up if need be. I had issues with upstairs plumbing and I put in a request for assistance online. The system immediately put that request out but in the meantime I called the plumbing company to come help as well.

My experience with American Home Shield has been interesting so far. While the plumbing problem in my house was solved, my electrical problem isn't. What happened was, they found radon when I had the house inspected. Some company came out and installed a radon pump but they wired the switch wrong, which fried my master circuit breakers. Now they're causing problems with the electrical going on and off intermittently.

I had a plumbing issue and filing a claim with AHS online was easy. The plumbing contractor was very prompt. Since then, the plumbing has been fine. In another time, an HVAC contractor was prompt with his initial visit, but there was a delay in parts and scheduling. He seemed like a small operator, so time was in demand. This warranty was provided as part of my home purchase, and it has worked fine. We have gotten some benefits from it. But it is probably not something that I would do if I were paying for it.

We kept losing our oven light. I went online and made a claim for it with American Home Shield. They're a good company. As soon as we made the claim, the company called me to schedule an appointment the very next day. I asked them to come at 10 in the morning but they were here at 9:15. They even called us about coming early and we told them no, but they still did. When the contractor they sent out came, he tightened up the oven's hinges and he charged us the $75 for the deductible. It caught me off guard because they told us that we would only pay the deductible after the service has been completed. He told us that he still needs to order parts, so the service is not yet finished. He did come back out and completed the service by installing the parts, but it happened a week later.

A month ago, I made a claim online to American Home Shield for my air conditioner. A technician did it and since then, the AC has been good. Overall, AHS and the contractor combination worked out well for us and we had a fairly pleasant experience.

We just bought the house and have had American Home Shield for three months. The pool’s fine but the bathroom’s not. The electrician that came out told me that he couldn’t do anything and they still charged me $75. I’m also extremely disappointed with the plumbers. I can’t get them back out here. They never followed up and they haven’t done their job right. The only time we’ve used the service that has worked out well for us was the pool guy. All the rest has been a very large disappointment. It also takes 45 minutes to wait and to speak to somebody. I can’t get anybody to fix my problem because I don’t have 45 minutes to wait on the phone. You can’t recall somebody out online and you have to call. Overall, when things have been done, it’s been fine. But AHS's customer service times are atrocious.

My air conditioner went out and then we ended up having to get it replaced. I filed the claim to American Home Shield over the phone. It was just a recording and then they had the company contact us. They sent out WCU, which we have had already and we are always happy with them. That was when hurricane Harvey was hitting and it got delayed for one day because of the flooding. But it's summer here in Texas and I can't stay in our house. So, we were out of our house for about a full week. But, they were friendly and helpful throughout that. They just came in and had it all replaced in one morning. We're usually happy with the outcome.

I called for a plumber and an electrician through American Home Shield and they delivered. There wasn't really a lot of interaction. I just did it online and they sent me those two professionals and they fixed what needed to be fixed and I was pleased. They got the job done quickly and I am happy with the result.

Buyer beware: American Home Shield will only provide you service Monday - Friday, unless their system determines otherwise, not the people with brains that work there, but their system that was built to "take all the guesswork out" for their customer service reps. We have had American Home Shield for more than two years, but after today, I am ready to cancel my contract with them. Our heater decided to stop working today, a Saturday, and the temperature outside is a high of 42 and low of 37. The temperature inside of our house is 64 degrees. I called to inquire about expediting our claim to get someone out here sooner due to the circumstances. It took over an hour to finally speak with someone. And when I did I was promptly informed that AHS can only call the company that they have assigned to my "ticket" and see if they can come out sooner.

My heater was not working. I placed a request online and paid 75$ for the visit upfront. 2 days later a contractor fixed an appointment and promptly visited my home. The technician was not able to get the heater working and he mentioned he will have to come back. I called the contractor and now he says I have to call AHS. I tried requesting another service request via website but it will not allow me to as there is already an open request that's not complete. I called AHS 3 days in a row now, waited for over 62, 78 and 78 mins and finally hung up. Weather has been extremely cold and I just do not know what to do.

I called for American Home Shield to come check my furnace and air-conditioner because I was just new to this area and this house. I was having problems with my air conditioning. They scheduled a time and then Miller Plumbing never showed up. A couple of weeks later, I finally called back and rescheduled and then Miller Plumbing called and they said they were very sorry they forgot me. They came the day after I called the second time and I paid the guy that was here. They were supposed to collect $75, each payment in check. I paid and then I was getting notices in my email that I had not paid. I called AHS and I told them I had paid it and it was on a weekend. The rep said, "I'm sorry because I can't take care of it today because I can't call them, it's the weekend. We show that you did not pay." He seemed a little perturbed about it.

The air conditioner was blowing hot air, so I called American Home Shield to file a claim. I called them probably 15 times over this air conditioning issue and they're horrible. The hold time is an hour to speak to a human. At one point, I did get somebody on the phone. But most of the time, you’re forced to use the automated system. So you can either go online or you’re on hold for an hour and it’s the automated system.

My mom changed our AHS policy slightly to include the spickets outside. But when the two of them broke and I asked the plumbers to come out to change them, it turned out that the policy changes hadn’t gone into effect yet so they couldn’t do the spickets as they weren't covered under our current plan. I had to get those fixed by someone else and I lost $75. I also had a claim for a sump pump repair as something broke. It was the thing that guides the Baldor that tells the thing when to pump the water out. But it turned out that the sump pump was not up to code so the technicians didn’t want to touch it and I had to have another contractor come out and repair it.

I have American Home Shield for 15 years and they've been excellent. I call them for my claims and usually within 72 hours, I get somebody out here to take care of the problem. The claims reps that I’ve spoken with always answered all my questions. My most recent claim was a week ago. The faucet that feeds cold water to the washing machine corroded and the technician had that replaced. The guy was a real nice gentleman, real thorough and he did good job. The first time he came here, he didn't have the part so he had to go back the following day with the part. He cleaned up after himself and it was like he wasn't over here. I'm pleased with the service that I received from AHS and with the people that they sent out here to represent them. I tell my neighbors all the time to get AHS. But they'll wait until something happens, then they're stuck with it.

I’ve been with American Home Shield for about four months and my experience has been great, I’m very happy with them. I called in to submit a claim for my refrigerator and it was an easy and pleasant experience, the rep was very professional. They sent one company out, Flamingo, and I showed the gentleman my refrigerator. The handle on it was broken as well as one of the doors inside, but I can live with that. I then showed him how everything was freezing in my refrigerator. I didn’t know what he said and he went back. Then, I got a call back that my refrigerator couldn’t be repaired because everything was problematic. So American Home Shield sent Sears out here for a second opinion.

When the air in the house started getting hot, we decided to call American Home Shield to file a claim for the air conditioning system. They were very nice on the phone and the guys who came out were awesome and did a great job. American Home Shield has to hold on to the contractor they sent because they're a great team of guys. They took their time to make sure that how they diagnosed the system was done correctly. They also explained everything to us, including what needed to be done and then they went forward with it with us agreeing to it. They fixed the problem and we haven’t had any issues then.

I called American Home Shield to put in a claim for a plumbing issue and the call went great. The contractor was wonderful and did a terrific job. Since the service, everything’s been working fine. The repair made us feel like we’re in a home because we now have hot water. That was the first claim I had with American Home Shield and it’s the best experience I’ve had thus far.

I filed a claim online and it was very simple and quick. It took less than 24 hours to get it scheduled. The plumbing guys came out and they were really great and very informative. They came on time as scheduled. However, the problem wasn't really a problem, it was me not knowing how to work my shower. Apparently, the type of shower faucet that is installed is a common cause of confusion. Both knobs push in and not just like the main shower knob.

American Home Shield took care of my water heater. I called on August 28 to find out if a water faucet was covered and I was told by Shameeka that it wasn’t. So, I talked to Tamika at the Georgia Service Center and told me that the faucet was covered and that what Shameeka told me was incorrect. I was waiting for a phone call back from them to tell me how to handle it because I purchased a water faucet. Tamika also said that her supervisor, Steve, would call me for a follow-up and tell me what to do so I could get my money reimbursed for that water faucet that I put in.

We've had American Home Shield for quite some time. They're a great company to work with. Recently, there was an issue with the toilet leaking and submitting a claim online was easy. It was a piece of cake. I asked a couple of quick questions and the contractors answered them. It was pretty much five to ten minutes and they were done. We've been in the house for quite some time and I've only had one issue when I needed to call back.

I had a leaking pipe so I called and the person I spoke with on the phone was very friendly and professional. We set up a date as soon as possible and he let me deal with the plumber I wanted. The contractor who came knew what he was doing and he cleaned up his mess when he was done. The leaks were gone and it felt like I had a giant hole in my pipe underneath the floor. It was flushing something else but it's gone and I'm happy. American Home Shield is great. Whenever I've had a problem I call and it's taken care of within two or three days although one time it took a couple of weeks to get somebody in to repair a problem.

Since I found out my fridge wasn’t working the second day after I moved in, submitting a claim took a bit of time because the contract hadn’t started yet. They hadn’t received the payment from the loan. It took about four days to finally get that active and then I called in and made the claim. The contractor was wonderful and he came out two days after that, which was fine, but my fridge was still broken. American Home Shield scheduled the delivery for October 30th because I need a whole new one. I moved on September 29th and I just had a baby five days ago. I’ve been a little busy so I have not called them. Now I’m scheduled for this coming Monday so I’ve got five days left. So far, this is the only claim that I’ve made and I think American Home Shield needs to be a little faster because a month without a fridge is not okay with me. But I don’t have to pay for a fridge so that’s nice too. Everything else has been fine.

We came across American Home Shield on the website. We saw the rating and everybody was talking positive. I also did a little research and AHS came on top one so I went with the best. The first time we had to use AHS was to fix the AC problem. The rep set up the appointment and gave me the contractor's number. I've talked to contractor over the phone before he came to our house and he said he was going to be here eight hours later. He had a little service to go to and he said that as soon as he was done with the other services he would be here. Sure enough he was on time. He was by himself and he was very professional. He was not afraid to take extra time to go over other things of the AC component system and how to maintain an AC system. Plus he replaced a part. I was very pleased with him. In the future if we have another problem I will love if he will come out here again.

I've had a great experience with AHS so far. I'm doing a service with them right now and I'm waiting for a part for my heat pump. My heating unit quit so I called American Home Shield, and they had somebody come last night and they ordered a new motor. They called me back within 24 hours. I've also had a lot of service from Leak Seekers Plumbing in Sumter and they were excellent. They get the job done and they're friendly.

My washing machine broke last September. On September 13th, I called American Home Shield to submit a claim and the rep that I talked to was really sweet. Their contractor then came out to fix my washing machine but he wasn't able to fix it. When I called him the second time and told him about it, he told me that he had ordered a part for it. I asked how he did it since he still doesn't know what happened to the unit but he said that he knew.

I've had American Home Shield since July and I’ve only filed two claims so far. The first claim I submitted was for my dishwasher that wasn't draining because of the wrong size of holes and it had garbage in the drain because the holes would stick it out. The technicians they sent were from Sears. They came in a day, which was quick. They were great. I'm also very satisfied with the work they did and they had the problem fixed in a matter of minutes. However, on the second claim I filed, the technician took a week before showing up. It was for the air conditioner. When he showed up, he didn't go up the attic where the unit is, told my wife that he will send somebody else back, and left. I cancelled the claim and fixed the unit myself.

I have spent over 10 hours trying to get a copy of my so-called contract which they say I have signed and I have not signed nothing from them. I have never got a letter or anything from them in the mail. I paid the first installment and they said that I would have contract within 10 days. Well over 45 days later and 10 hours on phone trying to get my so-called contract. Very poor company. Very bad service. Time to contact the news media.

It is impossible to contact "a person" in your company. You put me on hold for over an hour and then hung up on me. I have been a customer for years and I cannot email or contact you in a reasonable way.

On 9/26/17 I requested electrical service for my home. Go on the website to request service and when requesting service it gives you option to pay merchant or have American Home Shield pay, ie debiting your account and paying the merchant directly. Well I opted for American Home Shield to pay the merchant. On 10/3/17 American Home Shield drafted payment, updated it on my Profile with them and debited my checking account. However, they claim that I owe past due service fee. This is the 3rd time that the same thing happens to me!!! So they are Stealing, in other words if I did not have record or proof they'd be making money on innocent hard working people like myself. Then to top it off, you call them it takes hours for someone to answer. They don't even get a resolution. Always state that they have no managers or supervisor. Not a good experience. I'm very disappointing.

I'm happy with American Home Shield. They're pleasant to deal with. The last claim with them was for our water heater. I’ve had the contractor on recent calls, so we already had a relationship. They knew my home and they were good people. They did what they said they’re going to do. Prior to that, I had a heating and air company come out who were also provided by AHS. They told me something was wrong and they wanted me pay from $600 to $1000 for an issue that may not even fix the problem. I sought out a second opinion and they came out and just cleaned my unit. It was only a couple hundred dollars compared to $600 to $1000. I was unhappy with that.

Can't reach their customer service department. Anytime you call them [I tried more than a dozen times-various hours of the business day-various days] -after they Identify you -they "politely" tell you that you'll have to wait more than an hour for a response. It seems to me that it is done by design so that they do not have service you- until you give up. No one has an hour + to wait to be answered by customer service for a business that is built on serving its customers. Shame on you!!!

We didn’t have any problems with American Home Shield, so I've kept them every year. We've had them for several years now and it has been good. I used to call them when I submit a claim and recently, they have it online so I also sign out a request through that. Both processes were smooth. They call and answer us very well when we have any problem. Recently, there were some problems with the pipes so they came and replaced those. The contractor called first and came on time. They did a good job and everything went fine.

We had a leak and I submitted the claim with AHS online and called over the phone. I had to stay on hold for 45 minutes to talk to somebody. Anytime I’ve had to call them, I’d have to be on hold for 45 minutes. They’re always nice when I talk to them, though. It’s a great company. It’s just that you have to wait forever. When the first tech came, he was very nice but wasn’t able to do anything because he couldn’t fit under the crawl space of our house. So, they put me in touch with a different company and that’s when everything just ended up getting pushed back because everything here shut down after hurricane Irma happened. Even if they had wanted to come out, there was no way. Otherwise, it would have been fine. Even with the hurricane going on, they stayed in communication.

I've had multiple claims with American Home Shield and everything went smooth. They were pleasant on the phone too. A couple of weeks ago, I had a plumbing issue where I had leaky faucets and my toilet kept running. I had two plumbers come out. The first one came and fixed the faucets then they had to come back out because the toilet kept running. The second plumber who came was very nice as well. Everything has been fine since then. The faucets got replaced and the toilet got fixed. But I wish the service fee was directly withdrawn from my account. Sometimes I pay directly to the service guys and sometimes to AHS. That's a little confusing sometimes.

I’ve been with American Home Shield since 2009. I had a different company prior to them and it was horrible. They were closed down by the government because they were declining all the claims. American Home Shield is very decent, and submitting a claim is an easy process. You can go online and submit the claim, and they’ll respond within 24 hours. I prefer to do it online because trying to speak to a representative is time-consuming. When I need help over the phone, it takes a little while to get to them. But the contractors that they sent out have been really good, and very proficient at what they do with the exception of a couple of companies. Nevertheless, I just scratch those companies out of my list and I call American Home Shield, and they gladly send somebody else. I'm happy with them.

When we purchased our home almost a year ago, our Realtor offered to pay half the fee for the home warranty and so, we researched which one was the best and we ended up going with American Home Shield. I filed a claim for our water heater and getting someone out here was fine. However, the plumbing company that they arranged to come to our house wasn’t the easiest to work with and we kept going around in circles. When we filled up our bathtub with hot water, there would be rock sediments left inside so we’re showering in the sand. It took us so long to get AHS to accept our claim so it was a bit longer than I would have expected.

I had a washing machine that broke down on me, so we had a guy come out after a couple of days and look at it. He was a very nice man and very knowledgeable. Luckily, he had the part on his truck and he could fix it right then. I didn’t have to wait and we really appreciated his work. I like AHS so far. The only thing we hate is we have to wait and see who we are going to get for a technician when we have any issues. We never know who we are going to get. But so far, everybody we’ve gotten has been pretty knowledgeable and done a good job.

I had an issue with my pool pump for the filter which keeps my pool clean. I called AHS and spoke to a computer. They set it up and and I punched numbers to get set up. They then sent out the contractor who was excellent and courteous. They fixed the pump very quickly and it's been working fine ever since. The pool would've been a mess if they didn't fix it. AHS has always been very good for us and I was pleased.

American Home Shield is very unprofessional and the people that they have as their vendors are horrible. I own 24 houses and I do remodeling. If I sent that kind of vendor to my tenants’ places, I would have about 80% vacancy rate. Also, their response time is terrible and they cancel their appointments all the time. They canceled on my air conditioner for about three times. I'm a tenant and the owner and I have been dealing with this. They may have a really good sales force that sells the dream, but it's a nightmare. We've had several repairs that needed to be done and they have dropped the ball on 95% of them. Our stove is not working and they're going to wait for $675 worth of parts to come in instead of replacing it.

My husband filed a claim with AHS over the phone for a cracked drain pipe. We had a leak and the plumber they sent out called them and told them about the situation. Then AHS told us that our issue wasn't going to be covered and I ended up paying for everything. There have been other times they didn't cover our issues and we ended up paying. The most recent time that happened, I got upset because I was paying AHS and not getting anything back. It's like I'm just throwing money away. I'm very dissatisfied.

We've been having a problem with the icemaker for almost the whole year. Every time we call them, they'd come out and order parts. Then a company came out and lost the screw. American Home Shield said we had to replace the screw but why do we have to replace it if the other company lost it when they came out? Another company came out and replaced the screw and put them on the ice maker but it is still making noises. And then they said, we owed them $75. But I said, "How do we owe you $75, you never really fixed the problem?" Our stove went out too and then we got to pay another $75 for that. The AHS customer service was okay but they were unorganized. We called a number and then they told us to get in contact with the supervisor about the $75 but they never called us back. Overall, I won't recommend others to go to American Home Shield. I'd rather have them go to somebody else.

I have been with American Home Shield for one and half years and submitting a claim is always easy. I give them a call, tell them what’s wrong and they let me know that someone is going to either email me or text me. Usually, their reps on the phone are very knowledgeable. They jot down everything and give me options on who might be coming down.

Everybody said American Home Shield was a good company to go with so now I have been with them for four months already. We have filed a claim for our dishwasher, our refrigerator, and our stove but they’re still not resolved and still not fixed. They have come out about five times and it’s still over the place. I don’t really know what they're doing. They schedule appointments but they don’t show up like they're supposed to. They call me the day before and say they can't make it or they're never on time. He can't figure out what the problem is when I told them all they needed to do was let AHS know that I need my stuff replaced. The company that they're going through won't do it and I think they're milking the company for money. My main issue is my dishwasher and it’s still not fixed by Percy’s Appliance. That was a back and forth between saying it's a plumbing issue and the plumber said it's not a plumbing issue, it's the dishwasher.

I submitted a claim with American Home Shield online. Their technician came in, assessed the situation, then came a couple of days later and got everything fixed perfectly. Now, everything is working fine. He was very cool and chatted with us. It was an awesome service.

We’re living in an older home so we decided to have AHS. Recently, we submitted a claim online for a pool filter. When the filter goes, I have to turn the pump off, and at that time, it was in the summer. It took them two days to get a technician to come out here. After he came out, it all fell apart. He came and he was very rude and not very nice. He said that they’re going to order a new filter, so he did, but he never called us back. After two weeks, we finally called him and then he asked if we wanted him to go ahead and order the filter. He was supposed to order that a week ago and we waited for him for weeks.

American Home Shield was offered to me when we bought the house as the first year warranty. It's in a ghetto and there were so many things they had to fix in the house. It's pretty but it wasn't functional, like they’ve wired everything backward, so when I press on, it turns it off and off is on. They did the plumbing backward too. They got all the PVC copper pipes hooked up wrong. So, we had to get people in there and told them they got to fix all of that. Because we had to keep having them come back, they gave us a year warranty under American Home Shield. I had it for free in the first year and I figured that I wasn’t going to sit, do market research and try to find somebody else if anything broke since they’re already covering me.

The air conditioner on my bottom unit had gone out and was not functioning properly. Submitting the claim was fine because I did it all online. When I do an online request, I usually get the phone number of who's going to come. I then call the contractor every time before they call me since my air conditioner has been fixed 13 times. I've been talking with the contractor for a year now and they are great.

Parts arrived and technician came before noon to install. As of now we have heat and very thankful. Our copay is all we were responsible for.

Called for service on Tuesday, 11/7/17. Company referred to unable to even diagnosis issue until Saturday, 11/11/17. Very poor customer service. Wait time to speak to representative is VERY POOR, upwards of 45-75 minutes. Have been a customer of AHS for 15 years. Only used services two other times, with great response time & service. Paying $655/year for service should result in MUCH better customer service! I'm still on hold, waiting to address this issue with customer service!

I have had to repeatedly schedule service calls because the plumber either cannot or will not fix the problem. First it was the bathroom backing up. Had to call another company to fix. Now my water heater is broken and leaking. The plumber came out and tried to re-wire the electrical. It only worked for two days, and the faulty wiring sparked and burned up my breaker panel. Called an emergency electrician and spent $600 getting fixed what the plumber messed up because it was still leaking. Waste of money!

I had an issue with my toilet so American Home Shield had a plumber come out. I also inquired about an electrician to come out which I ended up not needing. The claim was easy to submit and I did it over the phone. The rep who assisted was very helpful and said that someone would be contacting me within 24 hours. Then the contractor who came was very thorough, gave some really good suggestions, and did the job in a timely manner. Everything has been good, but I received an email about a claim fee being seven days late. The plumber should have gotten a check that same day. So I reached out to American Home Shield yesterday while I was at work but it was a 30-minute wait time and I didn’t have time to stay away. Still, the service has been excellent.

Our experience with American Shield was great. Our problem was resolved with professionalism and in a timely matter.

I’ve had American Home Shield for the better part of 20 years. At that time they had the best offer and package. I've had no issues with American Home Shield until two years ago. And this year we have had nothing but problems from the customer service people telling you that your claim will be denied because you're not covered when you first call to being on hold for about an hour and a half to get a hold of somebody. It's never been like that. It just started this year.

I've been with American Home Shield since 2003 and it's been absolutely horrible. The quality of care has been terrible. I also feel that AHS has become very robotic. I tried to call AHS but you're on hold forever now and it's ridiculous. You can't even get through anymore. It's all animated and you can't talk to any human being. I am very displeased with their service. They used to send me out a little card and the contract. My contract is up in September and I should have gotten a contract but I haven't gotten it yet. They don't send you the card anymore. They don't even know your number unless you have to look at the contract. I don't know if they've gotten so big that they forgot about the customer. There are a lot more companies out there now trying to get my business. I get all kinds of emails now if I wanted new insurance. They came out here on a call that I had made for a repair and the guy was really nice and honest.

I've had a good experience with AHS. Their reps are pleasant and their contractors are very knowledgeable. They walk me through the process, explain that what they do prevents the issues, and also tell me what to do in case the issue happens again. I'm pleased so far.

American Home Shield sucks. They sent people out to the house, and they diagnosed one problem, and it wasn’t that problem. We got other people out and paid them out of our own funds for what they did to find out what was really wrong. And now, there’s still an issue that still has not been resolved. It has been an ongoing thing for a couple of months. The technicians have been out there at least six times. Jim and Elliott, who are renting the house from me, have been very patient and very understanding. They are the ones that are handling it. Had I been out there, I would have ripped somebody’s head off by now.

The speaker outside the house needed replacement. I made a request that I would have it repaired, and there was some kind of confusion. They gave me hours that they would be there, that was from 4:00 o'clock to 6:00 o'clock. I waited there all day for them to come and then after 6:00 o'clock I gave a call back and the place was closed. So, I was kind of upset about that because they had me waiting around the house for all that time. I called back and they didn't have my appointment. They rescheduled me but this time they showed up. They got the guy there on time. He was fast and was precise of what he had to do. He did the job very well.

When I submitted a claim to American Home Shield over the phone, it took too long to wait, too many buttons to push and took too long to get the person to talk to me. It was difficult. But when I had somebody on the phone, it went fine and I had a great interaction with the contractor. According to the contractor, American Home Shield was slow about approving the part that needed to be replaced so it took me over a week to get my air conditioning fixed. Our AC has been working fine since the repair, but still, AHS takes too long to get things done.

We had our toilet in the master bathroom fixed and submitting a claim to AHS was always easy. I can do it either online or call and tell them what the issue is. Their reps put everything in the system and give me the exact information of the person who will come out and fix it while I’m on the phone with them. The reps were very polite and knowledgeable. Then the email comes through and within about 24 hours, I get a call from the contractor. The contractors have been awesome.

I've been with American Home Shield since August. I've already submitted three claims with them, one of which was for my washer, which turned out horrible. The technician came, looked at it and told me the part that he needed. He ordered it which costs $800. On his second appointment three weeks later, he found out that he got the wrong part. The part stayed at my house for three weeks and it took Sears forever to come pick them up. Two weeks later, he tried to order an additional part but AHS didn't have the parts needed so they just replaced the unit.

I have been with American Home Shield for two months since I purchased my house around August. I made a claim concerning my AC. The fan that blows air across the coils wouldn't start. This problem started shortly after I purchased the house within a month. I submitted my claim through their website. Then they sent it to guy and that person evidently doesn't deal with AHS anymore and so they sent another one. The second person showed up on time and everything was okay. He went above and beyond. He noticed that the coils themselves is close to the edge of the yard and blew a bunch of grass into them. He took the extra time and cleaned them for us. I'm really happy with the work. The AC worked for the month after the repair that happened and it worked just fine. I think they have to make sure that their vendor list is up to date.

I called American Home Shield for my microwave and everybody was very friendly and helpful. Everything’s been good with the contractors they sent too. It’s a good experience except that I ordered another microwave through them rather than picking my own out and it’s been taking a long time for it to get here.

Our house is 20 years old and we've had problems with the air conditioning unit before and this time, the evaporator coils were out. The vendor that American Home Shield sent charged me $75 a pound, so I paid $450 extra for the coolant and the rest was for getting rid of things. I paid about $700 bucks for the repair. I looked at it online and I talked to American Home Shield about it. They said that they will set a price and they'll pay a certain amount only depending on what the vendor would charge.

I've been with American Home Shield for 12 years now and my most recent claim with them was for plumbing and drywall repair. The plumber came and he cut a hole in the wall. We were not told that he would not fix the wall, so we contacted AHS to make arrangements for the drywall to be fixed. I kept asking AHS for a notice, an e-mail or something that said that the drywall will be covered but I couldn't get to the person. They told me that they don't do such e-mails and that they only have a standard form.

Do not work with Home Shield. The wait times on the phone to talk to a customer service representative is over an hour. They do not end of resolving any issues that you might have so they are complete waste of money. Very unhappy with their service. They don't contact you back to tell you what is going on. You have to call again and again and again.

These people simply give horrible service and no response. I have been dealing with a broken dishwasher for months now. I call them they send people back out. Never fix the problem. No show appointments. Don't call back. I chase them down again, etc.

We've been with American Home Shield for 10 years now. We had the vent in the bathroom go out before and someone came out and fixed it. The most recent claim I had with them was for my water heater. I tried calling them, but the hold time was so long so I submitted it online instead and did everything via e-mail. It was fine, but since I'm old school, I like to have somebody to talk to. The technician came out after a couple of days since it was towards the weekend. He didn't end up coming on the day he said he'd come and we were without a water heater for a week. He was nice though, but couldn't figure the problem. He then referred to us to somebody else, who came out immediately. That technician told us that we had to get a new one, so we ended up replacing our unit. Overall, they're efficient and I'm satisfied with the experience.

I placed a claim for our dishwasher and didn't get a callback. I ended up having to call American Home Shield. There was an issue of getting the claim scheduled, which took a week and me calling to follow that up. AHS had to get on the phone with the provider, which they verbally told me a date on Tuesday and then texted me a date on Wednesday. I missed that, so now I have to reschedule. I'm two weeks out of the last service request, so that didn't go well. I need to call the contractor back as their service was scheduled wrong, and part of it was American Home Shield’s problem. It's becoming irritating and I've seen a slippage in their service.

American Home Shield had a contractor call me. He came out and looked at my dishwasher which stopped working. He contacted AHS with the part that was needed to be replaced. Because that part was unavailable, AHS replaced the entire dishwasher. It was an excellent service. I looked at their reimbursement option, but the price that they could get the dishwasher for and installed was a little bit less than what I could get it, even at a discount place here in town. So, it was much more advantageous to have them buy the thing itself. Though it took a couple of weeks for the new dishwasher to be set up, it works great. So far, everything has been fine with American Home Shield.

My most recent claim with American Home Shield went horrible. I’ve been dealing with the same problem with my air conditioning unit since May and it’s still not fixed. I was without AC all summer and that was unacceptable. AHS just told me, “Well, there’s nothing you can do about it.” About three weeks ago, I submitted a claim over the phone for it. The rep who I talked to was rude. The first thing I was asked to do was to verify my name, phone number, and address. But then, all of the sudden, the phone was cut off. The service was just awful.

My most recent claim was our dishwasher and the dishwasher soap dispenser that won't open during the cycle cleaning. It was an automated system when I called American Home Shield to make the claim, and the process was really easy and quick. Their online thing doesn’t work every time we enter any information. It says that it's the wrong phone number but there isn’t any place for the phone number to work. The contractor they sent for the dishwasher was okay and I like him but he ordered a new opener and it didn’t work. So, he had to order another part and it’s been four weeks and we are still waiting to get it fixed.

It takes forever to get American Home Shield on the phone. I’m waiting 15 minutes every time I call. That’s 24 hours and 7 days a week so it’s not the best thing out there. However, when I get them on the phone, the customer service is okay and the tech would come about three days after I call. My most recent claim was about a plumbing issue and the techs whom I dealt with was fine. The work was good and everything is still up and running but they were really late. It has been an average experience.

American Home Shield tried to get my dishwasher fixed in the first try, but it took a while to get it done by three different attempts so we were without a dishwasher for about a week and a half. I filed the claim online for the second visit and for the first and the third, I used the phone. The phone experience was okay as they were always expedient. The vendors that came were two different companies and one came twice.

I've been with American Home Shield for a while now. I called them to look at a leak that was on my ceiling. They sent out a gentleman to check the pipes but when he went to the attic, but there wasn't any. He told me that it was from condensation on my air conditioning unit's vent which made sense because there was a vent that goes through that wall right there. I paid for that visit. They then sent out another person for the air conditioning who took a picture of the unit, then called multiple times, and finally said that it wasn't covered. He didn't even look at the unit or anything to see what caused the leak.

When the AC went off and died, I called American Home Shield and Myers, the agency, got back with me, set up an appointment that looked good for both of us and the technician who came out was excellent and did a great job. It was on time as well. I live in South Alabama where it’s hot so air conditioning and water are the most important things. He helped me set it, got it going and since then, the AC has been fine.

I've been paying a premium fee without questions and I was expecting the service when I called. But a year ago, I had a dishwasher that was not functioning properly. We called for a service and the contractor came but they couldn’t deal with it because they didn’t have the expertise on that particular brand. AHS told us to go ahead and call our own but we couldn't find anyone. We had two of those units and at the end of the day, I decided to replace because one was already stopped and they were both going to give me problems. I was told AHS was going to cover it but then I got bounced back and forth. Then this last customer service representative said she would take care of it right away but I realized then that the check was in the mail. I just received it but it was half the amount of what was invoiced so I was frustrated.

I had a problem with a couple of my toilets and the plumbing company AHS sent came out, identified the problem, and took care of it in a short period of time. I didn't have any problems calling the claim in and the rep was excellent. The contractor did a good job. He saw something that hadn't been handled properly by the previous contractor, which was part of the problem. He corrected that, and he also identified a couple of new issues and took care of it. The two commodes are working properly now. Over the past 20 years, I've had AHS on three houses and I'm satisfied with them. I don't like its high price but I like the security of having the warranty. Overall, it's been pretty good and I have recommended AHS to friends.

I submitted my claim with American Home Shield online and it was easy to do. A tech came out yesterday, looked at my appliance and ordered parts for it. He was a very nice and professional gentleman. I would be happy if they can get the parts and fix my appliance this week.

I called American Home Shield for my oven and submitting the claim was very pleasant and very easy. They responded pretty quickly and the problem was resolved. I've used the contractor that they sent out before and they were very technical. They explained everything that I needed to know thoroughly. I would recommend American Home Shield to anybody and everybody. The value is very good.

My spa equipment was flaking out and the pool panel was acting crazy. I filed a claim using their app. If you've gone to their website, it takes you to a mobile version. It was super easy if you already have your existing stuff online. The contractors misdiagnosed it during the first visit claim. I let American Home Shield know about it so I don't know if they'll continue to use them or not but I wanted to make it known because that was the second time that I've had them and they were just horrible. They're really a bad company because I looked them up and they have 2.5 stars. I don't recommend them. I'm glad I didn't take what they said because that would have cost me to repair it on my own, which would have been $1,200. Then I just did a second opinion and the company that came out was amazing. And everything has been great.

I filed my first claim with American Home Shield online when the downstairs air conditioning wasn’t working and it took them twenty minutes to answer my claim. When he was here, he said he'll see me in a month and it was almost a month to the exact date when the other capacitor went out on the upstairs air conditioning. So I called AHS to file my second claim and he was the same guy who came and worked on the other unit. After that, I filed my third claim for the dishwasher over the phone and a different guy came out to work on it. All the reps I spoke with on the phone were very good. Also, both technicians were very nice and fixed all my problems exceptionally well. American Home Shield is excellent and I'm very happy with them.

My AC wasn’t working so I called American Shield, and submitting a claim was really fast. They sent two guys that were amazing. They just put a green liquid in and that was it. Since then, everything is working well. I’m happy and I will definitely call them again if I have any issue. I know they’re going to treat us well and they’re going to help us with our issues.

We've had American Home Shield for a couple of years. We call them every time we have a claim and they've always sent people who were spot on. Our experience has been great except for the fact that we paid for our last visit and they keep sending me nasty emails saying I need to pay for my last visit. But they automatically charged it to our credit card. This has happened once before. It used to be when the tech would come out, people would pay the tech. And then, according to American Home Shield, there was a lot of instances where the cash never made it to them. So then they started this new thing. Other than that, we've loved them. We had our microwave repaired several times and they completely rebuilt our furnace about six years ago.

This company takes your money, then sends out 2nd rate repair people that they sublet to and then they take 2 or three times to make a repair...that is if they do not deny the claim! If you try to call them to ask why or to tell that you are not satisfied with their service, expect to be on hold for at least an hour. Their vendors also tell you that they will only do a repair their way so they can try to up-sell you. Tried to tell me that my washer door cracked due to misuse... The first company they sent out said it was a cosmetic repair, that cost me $100.00. Then they said if I wanted a second opinion, I would have to pay another $100.00. I agreed, and the second guy told them it was due to misuse!! Had they said that the fist time I would not have requested a second visit. This company will do all they can to deny a claim and is just taking your money each month. DO NOT BUY A CONTRACT FROM THEM!!!

I submitted a repair request for a leak in the basement the week of October 16. It was dispatched to a local plumber. I had to make arrangements to let the plumber into the house in my absence. Days went by and I never heard a word. Finally late in the day on Thursday, Oct 23, I called the plumber. They told me that there wasn’t a leak, that it was condensation. By the following Monday, the LEAK had continued and spilled over into the garage. I reached back out to the plumber and AHS, after sitting on hold with AHS for an inexcusable length of time, we initiated a recall. At this point, the plumber has been back to the house, not repaired anything, and left a note saying that they shut the water off so there wouldn’t be any additional damage.

Every single time I call I'm on hold for over 40 minutes literally. This is utterly ridiculous. It has been a month and my A/C & heat has still not been fixed, partly because I have only spoken to someone from AHS twice in a month. I don't know what else to do. My family literally has had NO heat or A/C for a month because I can't get through to AHS customer support. This is a crime. Very disappointed.

We turned in a claim to AHS 4 weeks ago on our oven. They engaged Sears Service for the repair. Two appointments have been scheduled, but so far no one has shown up. We called AHS after each appointment missed. They promised to investigate and get back to us within 48 hours. They also promised to provide proof (a picture of our front door) that a tech had been at our home - this has not been provided. We have not heard anything from them. We have spent over 6 hours on hold attempting 4 contacts with AHS. If this is the leading company in this industry, the industry ranks just below used cars in our opinion.

It may be one of the least expensive, spend a little time and a little more money to find a company that supports and values its customers. I was stunned by the lack of customer service or sense of responsibility of consumers especially in an at risk situation. I received a 1 year American Home Shield warranty when we purchased our home. I created an account and created our first service order and paid $75 to have our home re-keyed and since the previous homeowners did not leave and could not find the mail key to have the lock drilled out and replaced so we could pick up our mail.

My AC broke and it was somewhat easy to do the claim online. I got a response right away. It was same day and it said the contractor would be getting in contact with me within 24 hours. The technicians were very knowledgeable and they did what they were supposed to do. The first day they came out, they found out it was the compressor, so there was nothing they could do. They had to call back American Home Shield who had to approve it. After American Home Shield approved it, the technicians got back in contact with me and they scheduled to come back out within the next couple of days.

I bought a house and the people who were in it before used and recommended American Home Shield. I submitted a claim for my water heater and garage, and American Home Shield was able to fix my garage door but the people who came for the water heater did not fix it the first time. They were professional and polite but in less than 24 hours, the water heater wasn’t heating anymore so I had to call again. The second person who came out found out that something was needed to be changed and got the water heater fixed the second time. American Home Shield is efficient and exceptionally well. My experience with them has been great and I'll recommend them.

I had a good experience with American Home Shield itself. Their customer service is good. They understood my problem and listened patiently to my story. I had an issue with the pipes in the laundry room, where the hookup for the washing machine was. The faucets were leaking and I didn't know if there was some pressure building up in there. It was just not working right and I could not connect the washing machine to the pipes. Plus, when I turn on the faucet, water spilled all over the place.

We filed a claim with AHS for our fridge and it was great. The rep was good and friendly. Plus, we got finished quickly. The contractor had an excellent attitude and my fridge has been working fine since he fixed it.

I couldn't tell what temperature the oven was on because when the knob was on off, the oven was still on. I submitted a claim with American Home Shield and they're very manly on phone. They have been trained to use this talking point, but they really can't do that much. Also, if you call, you're on hold forever and ever. I like to get a voice but it does take a long time. They evidently don't have enough people answering their phones. And online, I don't know if I've gotten through. It's a waiting game and see if you really got through.

The drain was building up calcium in hot water. I tried to control it myself but it got to a point where I couldn't do anything anymore. My wife submitted a claim to American Home Shield. She tried to do it online, but she was on the phone most of the time. Then the two men called before coming, and they were on time, courteous, and knew what they were doing and were efficient. They got rid of the calcium deposits and the plumbing has been very good since the repair. We don't worry about the drain overflowing and flooding anymore. There were a couple of times where we had to go back and forth, but everything cleared up in the end. The one before was the air-conditioner and the guy who came out fixed it, but it broke down again. So they came out again and repaired it. I'm pleased and satisfied with their service and their response. This is the first year we're with American Home Shield and so far, so good. I would recommend them.

I called American Home Shield and setup for the service. Scheduling the service went really well and American Home Shield chose a good plumber for me. I talked or texted with the plumbing service and they came in and were here the next day. They did a very professional job and were very courteous. They had everything down in one afternoon. I was very pleased with the plumbing service. They did a fine job and if I have any other difficulties with some plumbing, I would definitely welcome having the same company come out.

There was a hole in the pipelines from the hot water heater into my bathroom. It wasn't leaking outside, but I noticed that there was mold. They cut into the wall and found a little puddle and the water dripping. So the whole wall was covered with mold on the outside. I had the pipelines replaced and then I paid the plumbers the service charge. I used to give the service charge to the service people but when I renewed my contract, I was not told that the service charge is sent to you. So the plumbers got it and then they took it out on my bank and left me overdrawn. They were supposed to send in a correction, but who knows how long it would take and what's going to happen. Nonetheless, I've had American Home Shield for years and they're really good. I called them to file a claim and they took care of it in a day. Their reps have been very polite and helpful so my experience has been excellent.

The plumber did an amazing job and the electrician corrected the problem. However, the plumber didn't have the whole order from the agents that I spoke to at American Home Shield. We had a stoppage in our sink in the bathroom where there's a flow leak and I gave that information to the Home Shield rep and the plumber didn't have it on his work order. It was very difficult to get through to American Home Shield because the first time that I called I had to wait an hour on hold. I didn't have that kind of time again so I didn't call them back. And then we made a mistake, we lost the bill and all of the papers that were around the house because we were moving in. We grabbed papers so they emailed my husband.

American Home Shield is a great company. I have been with them for 10 years and they have always fixed anything that we had go wrong. Air conditioning is probably the biggest expense that they covered. When filing a claim, I make sure I do both over the phone and online, though it depends on where I am at the time. If I do it online, we receive an email right away. Their reps have always been very good too. When our garbage disposal wasn't working, contractors came out and replaced it. Everything went pretty smoothly.

We had a plumbing blockage and submitted a claim online. The guy that American Home Shield sent out fixed it in about 10 minutes. When you've got a blocked sink you stop using it. So, it hampered us a little bit. But now, it's working perfectly. The online service works very well and their contractors were good. I just let them in, do their job, and then let them out. It's a pain-free experience and the job gets done.

I’ve been with American Home Shield for about 12 years and I have it for my several rental properties. For the most part, I do it online when I submit a claim, but a lot of times I would call back in to make sure in case there’s another checkbox to clarify exactly what the issue is. It’s pretty easy to get through but some of the selections that are available don't 100% cover all of the issues that could potentially happen. Most of the time, the claim was for my rental properties so I would always end up having them coordinate with the time schedule of my tenants. I’ve had to have people come out multiple times where sometimes it wasn’t the best vendor on the program. I have seen some improvement with the last few that came, but I’ve had some cases where I’ve had to have them recall. It can get a little frustrating sometimes but overall, I’m satisfied with them.

I'm ready to cancel my service with AHS, since they say one thing and do another thing. I submitted a claim with them a month ago for my dryer. The first person who took my call wanted the dryer to be fixed because it wasn't coming on. I also asked them if they'd service the washer and they told me yes. However, when the first technician came out, he told me that the ones who answered the phone were a bunch of kids and that he doesn't know why they told me that he could service the washer since he couldn't. I told him that it isn't a problem since the washer is working and that I just didn't want to have to pay a hundred extra dollars a month later if something happened to it. He also didn't fix the dryer the first time he came, since he told me that he had to order the parts, which would come in after two weeks. He told them that he'll come back after that and fix the unit.

Since I bought the house in June and got American Home Shield, I've had two claims and they were great. I did one of them online and the other one was a phone call, and everything was good. Usually, it was the next day that I was in contact with whoever was going to come out and fix it. Then the contractors came out and they were awesome. They gave me a bunch of information, fixed everything I needed and then they took off. Everything has been perfect since. Everything that AHS did was exceptionally well. I'll be sticking with them for a while.

Our most recent claim was for our refrigerator and our dishwasher whose door was broken and while American Home Shield was getting the parts and fixing them, our washing machine went out and we filed a claim for that at the same time. The technicians come to our area only on a certain day. My wife filed the claim over the phone on a Thursday and they were here that Wednesday which was when they said they were going to be here. One contractor came out, checked the problem and what parts they needed. Then it was another one that actually came and did the work. They were both respectful and knew what they were doing. I was impressed with both of the young men who came. Everything is working since the repair. We have been well pleased with American Home Shield. They have taken care of us ever since we've started using them.

The washing machine wasn't spinning and I called American Home Shield. When I talked to them on the phone, they were very good and seemed helpful. The contractor who came out was also efficient and professional. The performance of the machine has been very good since then. The AHS home warranty is a necessary insurance to have.

I purchased a home warranty 2 years ago that covered the appliances in my condo. I placed my first claim several weeks ago and was informed by the repairman that I needed the hinges replaced on the door of my oven to get the oven door to shut completely. He said he would order the replacement part and come back in 7-10 business days to fix the door. Over 2 weeks later I get a call from AHS stating that the part is back ordered but that they can have the hinges removed and repaired by another company but it would take 6 to 8 weeks for them to do so. Or if I prefer they would give me the cost of the repair ($340) so I can buy a new oven.

As a real estate broker I am constantly in the middle of home warranty company recommendations. It's part of the job. Since approximately 2005 I have been recommending American Home Shield (AHS) to my clients interested in home warranties. My sales area has included Malibu, Ventura, Oxnard and Santa Barbara. Today I call Madera County home. My home is also covered by AHS, and has been since 2013. Admittedly, in the past, my wife has been in charge of calling and organizing with AHS. Today, I had my first experience.

AHS is the 3rd Home Warranty company I've used. They are not a good company and it takes over 30 minutes to get anyone on the phone when you call their number. Try it yourself, call and try to speak with someone like you need to file a claim. I've had them for 2 years and when I finally needed to make a claim they denied it. I had a garage door opener fail on me. The springs broke and that's something "not covered". So I paid out of pocket for a repairman to help me fix it. A few months later, my gas dryer left brown streaks on 2 sets of our expensive bed linens. I filed a warranty claim and they sent someone out. He said it was the seal around the drum and would need to order the part.

The warranty came with the home but we had just literally purchased the home so I was concerned that American Home Shield won't be able to help us that day and we really needed the house re-keyed. We called and waited for over an hour and if that's the typical wait period to get a rep from the phone, then that's something that most people won’t tolerate. Besides that, everything else went well though. They were able to help us and got a person out to the house the next day. Now we have one key to use instead of ten. It was worth the wait and we are considering American Home Shield for our old house that we're renting out as well.

A pipe was backing up in my house. Water was coming back into my bathroom and up in my shower. I called AHS to file the claim and the rep I talked to was good. I called on a Saturday morning so, I didn't know if I was getting anybody at night. They did a good job of getting somebody out on that Saturday morning and they did it pretty quickly. But I got to call them back for my air conditioning problem. The guy who came out did an awesome job on it, but most recently, we have noticed some power surges. We turned the air conditioning off and when we turned it back on, there were power surges. But every time I've called them - and unfortunately I've called them several times this year and I had no idea when I got it back this year that I would have to call them that much - they’ve been pretty good! The service we get from AHS is well worth the money and they have worked hard on customer service so I'm very pleased with them.

My AC broke down and it was very easy submitting the claim online. Technicians came and fixed it for me. It was a very good experience with them and the AC has been excellent since. But last year, I had a problem with my disposal and the tech who American Home Shield sent was very rude. He refused to enter my house because he saw that I’m from a different country. He claimed that there was nobody at the house to open the door for him. I told American Home Shield he was lying but nothing happened. This year, the people I worked with were very good. American Home Shield has been very good and fast.

I submitted a claim to American Home Shield since our washing machine broke, but they misspelled my street name so I couldn’t do it online. I called three different times and every day that I called was a one-hour wait and kept referring me online. It was their standard and they said it was because of all the hurricanes. So, I had to wait until 11:00 at night to get through. It was terrible and they need to work on it.

We thought we had a gas leak. We made the call to American Home Shield and they have sent someone out. The first time, they sent the wrong person. It needed to be someone else so we had to call back to get the correct person out. He came out, left, came back and he tightened something up in the attic. We don't know if they totally fixed it yet or not until the furnace turns on and that's in the winter. About two weeks ago, my wife smelled gas again but we haven't turned the furnace on yet. We might have to call back. Hopefully, we are not going to have to pay another $100. We don't want to have to pay again. Nevertheless, I'm happy with their customer service.

We had to have a furnace guy from American Home Shield come out to find out why there is water coming from the furnace. The contractor was very nice. He fixed it the same day. Everything went really well. We’re getting water because of the air conditioning. We haven’t had to run the air conditioning since then. But everything seemed to be good.

The master shower wouldn't turn off and it kept dripping so I submitted a claim online. About 30 minutes after I submitted the claim, the contractor texted me. We set up a date for them to come out and fix it. They were here Monday after submitting the claim on a Sunday night. The contractor explained what he needed to do. Overall, the repairs that were done have been outstanding. With AHS, you ain't got to worry about finding a trustworthy contractor to come and do the work. I have had them for two years now and I'd tell others to get it. It's worth it.

I called the American Home Shield office about my stove not working. The burner on the top was getting way too hot so they sent a technician who took the stove out and ordered the part. I even talked to him and told him he was supposed to fix my stove. However, I waited about a week and a half to get him and it took him three weeks to come back and put it back. And now, the burner that was supposedly fixed was not getting hot enough so I called them and it was taking a week and a half to get them back out here. The service was good and I usually got the problem solved, but getting them to our house wasn’t good at all. I also had to wait a week the first time I called and evidently, it was the norm for them because they did it twice to me.

I had some plumbing problems and all I had to do to file a claim with American Home Shield was to call. I got them immediately and I had a plumber out there in two days. The plumber was a gentleman and very professional. Everything that needed to be fixed in my kitchen sink and bathroom was fixed. There was a possibility of damage so he gave me names of places to call to do the drying because there was a leak.

I had an air conditioning claim up in Young Harris, and the first air conditioning company contacted couldn't get anybody over to our house in that area. Somebody was supposed to come and work on it and they never showed up. When I called the company, they were encouraging me to tell AHS that I didn't really need them to come even though AHS was still trying to find somebody. On the other hand, the second company did great. They said they could be there on Sunday but it was Saturday they said they might be able to and they showed up Saturday. The Freon had leaked out and that was pretty expensive. It was about $700 worth of Freon and AHS doesn't cover that. But they ordered the part, got it in and replaced it. I also have a flat out in Savannah, Jacksonville and I want to do some service work there and bring in whoever would normally do service works for AHS.

We’ve had American Home Shield for over 10 years. When I submit a claim, I just call, explain my situation, and they make arrangements to send someone out. They usually get right to me and they always call ahead and make sure I know they are coming. The people who come out figure out what the situation is and how to fix it and they do a terrific job. Sometimes, something needs to be replaced so I have to wait for a day or so and sometimes, they fix it right away. Also, they are always very courteous, know what they are doing and if I have any questions, they answer right away. They were great and I already recommended them to several friends.

I submitted a claim for my dryer before and it was done quickly within the week. Back at the time, I was very pleased but now, it's been almost three weeks and the contractor still has not fixed my microwave. I got an email asking about the experience and although I didn't have a problem with the technician, I had a problem with their service. They were very timely with coming out and they accommodated me. The guy did everything and was very professional which I appreciated. But they said that it would take two weeks to get the part which was ridiculous. Nowadays, you can order anything and get it within five to seven days. But up to now they still haven't come out to fix it. I have not gotten a call either. American Home Shield is great and efficient but they need to contact this particular contractor that they hired and tell them that their service needs to be a little smoother and quicker.

We moved into a new house and I recently had my locks changed. I filed that claim on the phone when I was calling American Home Shield about a different matter. I wasn’t in a rush for the lock issue, so I booked it for the next week but they had someone out very quickly for the other claims I made. Customer service is very good and I'm very pleased with them. In the past, I'd call two to three times and I'd be on hold for 45 minutes before I could talk to a person, but last time was only 15 minutes. Also, it would be nice if there was a comment section online where you can put a little more detail into the issue because it was just click this or that.

I moved into this house very recently. I needed a little extra light under my kitchen cabinets. I've got overhead lights but there's no lighting up under the cabinet by my microwave on the other side where the refrigerator is. I needed about two little night lights that have switches on them so I could plug them into the wall receptacles and I could turn the light on when I needed light and turn them off when I didn't.

A dishwasher started leaking and it was pretty easy to submit a claim with American Home Shield. They sent a technician out. He was very helpful because he quickly determined the pump or something was leaking, and that's where all the water was coming from. We pulled the dishwasher. We're in Houston, Texas where we had flooding. Right now, it's kind of difficult to get other stuff done. We're just waiting for my wife to pick out the type of replacement dishwasher that she wants.

The hot water heater was leaking so I submitted a claim with American Home Shield. I filed it online, then the contractor called me the next day. The technician came out in a week and fixed the pipe that was leaking. The guy who came out was friendly. But I was outside with my stuff and when I looked up, he was already inside my house. My son was in there, so he was upset. When I opened the front door to let my son out, his eyes were so huge and he looked at me like he was wondering, “What’s he doing in here?” The tech was done working on the repair and he didn’t see me outside, but I was upset that he came in and walked through my house, just because I didn’t answer the door.

I've had American Home Shield for eight years and they're one of the excellent companies I deal with. Their customer service is excellent and I like their online app. Their response time is sometimes an hour, sometimes 10 minutes when I put it in. It's really convenient for me. I usually work night shift, so I don’t have to be calling them to claim it on the day shift. I just put it in and they call for an appointment. I filed a claim when the air conditioning was not cooling. The contractor they used was really professional and they explained to me what the problem was. It did not take much time to get the parts ready. Now, everything is working. Overall, nobody likes to deal with insurance companies, but American Home Shield is not just a company and it's more than insurance. If something breaks or if something needs to be done, they have the online website where you can purchase plans, which I never use but maybe in the future, I’ll buy something from them.

Filing a claim with AHS seems to be a lot easier when you submit it online because if you try to call in, you have to wait a very long period of time. My property manager tried to do it one time and she told me she had to hang up because it was too long. Their reps are all right. They are probably better than some of the other home warranty companies out there. I've had other home warranty companies that are not as good as they are. AHS seems to cover a lot of things. They give a little bit more when things aren’t covered. What they have, is a modification. Modification basically is something where there's a city ordinance on something like gas. If the gas is really dirty, they put a sediment pan below it.

We've been with American Home Shield since we bought this house in June of this year. When our air conditioner went out which started on a Friday, we called them and the rep on the phone was very pleasant and quick to respond. They came out and fixed it. Now, the AC is fine and it's working.

The AC started making a bunch of noises. American Home Shield was quick to respond about getting the problem solved. The contractors were very professional and explained everything. However, we still haven't gotten the AC repaired yet. They've been waiting things out because they weren't sure what was going on with it. They never heard the noise that it was making until the other day. The AC will cool then will start making noise. The air it blows is not cold, it's just blowing out the fan. We've been trying to get it fixed for a week now. There are times when we thought we've fixed it, but it will start doing it all over again.

I was happy with American Home Shield's response time when I filed a claim for a clogged up toilet. I could've been happier though. The day you call AHS, technicians can never come out until the next day. This time, they wouldn’t come out the same day but they came out the next day. That’s a little concerning. A lot of times when they send people, I have to wait longer versus if I didn’t have a warranty and I just called somebody who will come out right away. There was a time when I had an air conditioner that wasn’t working and I made a claim and they didn't come out for four days. Luckily, I had two air conditioning systems.

My experience with American Home Shield has been good so far. I had a recent appliance issue with my dryer, so I called them to submit a claim, and it was very easy. The contractor they sent was wonderful. Since the repair, I had no problems and the dryer is right on back.

We were with a different company before as it came with the purchase of the house. It was more expensive but the service was considerably poor so we decided to go with a different person through recommendation. That's why we signed up with American Home Shield and it was great. I had a very positive experience with them and I was very pleased. I submitted a claim online for a faulty light switch. Their website was very good and very user-friendly. I got a call within about 20 minutes and the tech came within five minutes of when he said he would be here. I had a very good interaction with him.

I had an issue when my AC had went out. It was horrible, three weeks with no AC. When I initially called American Home Shield, it was right around Hurricane Harvey. I called and the agent I spoke to was a gentleman. He informed me that their system was down and he was mainly creating a ticket for me, and that someone will call me from one of their contracting companies between four to 48 hours. No one contacted me so I followed up the following week to say, “Hey, what’s the status? What’s going on?” They had no record of it. So, I escalated to the supervisor. He told me no supervisor was available and they'll submit a ticket and they will get in contact in 72 hours. I told them I can’t wait 72 hours and I needed to escalate to someone right then.

We had a leak with our commode in the bathroom so we submitted a claim to American Home Shield over the phone. It was my wife who talked to them. She called them during nighttime and the claims rep was very friendly. The next morning, the plumbing company called us and told us when they'd be out here. They came out and put a new sealant and new guts in the tank. The contractor was fine. I went to check something and said I'm not coming to watch him but he didn't mind. He even said I can stay and watch him do his work, but I didn't. He was very, very friendly and he did his job quickly. Other than not having a second bathroom for two days because they can't get to it right away, once everything was fixed, everything was fine again. In the 10 years that we've been with American Home Shield, we have not had any problem with them getting the work done for us when we needed it.

American Home Shield has been quick, easy to work with, and reliable. We've been with them since April of last year. At one point, we had a situation where we had to wait several months for parts for our oven. But when I submitted a claim online for our AC that went out, the technician AHS sent out was prompt, quick, and great. My wife handled it pretty much but everything seemed to have worked out good. We’ve renewed our warranty with them once and we plan to keep it going as long as we can afford it.

I’ve had American Home Shield for two years now and they’ve come out for various reasons like when the refrigerator was leaking, the kitchen faucet leaking and when a washer was leaking. It only takes a few days for someone to come out so it was fairly fast. Also there were follow-ups just for parts needed to be ordered so these were not fixed on the first visit. Interacting with the contractors have been fine except for one man. He talked to my husband on the phone and when he came to the house he really didn't introduce himself. But on the other hand having AHS is convenient especially since my husband is not a handy person and I’m happy with the service.

When we bought our house, the seller provided American Home Shield. Our drier wasn't working and I filed a claim online. Although the site was really easy to navigate, there was only one option for electrical and it was vague, but it worked. I couldn't tell what the problem was myself, so I had American Home Shield send someone out. The electrician quickly deduced that it was the circuit breaker, but he couldn't locate a replacement because of the age of the panel. He did a temporary jury-rig to enable us to use our drier and use it safely, and gave the instructions on how to do so. The panel needed to be replaced and he told us that it's what he would recommend to the home warranty. AHS sent someone else out for a second opinion and they said the same thing, so the panel got replaced. My interactions with both contractors who were sent out were very good.

Working with AHS was both a good and bad experience. We bought a house that has a very high-end kitchen in it so we also got a home warranty. I have a very specific problem and I had to go through it two or three times because whoever is taking the information there wasn't getting it. We had our ice machine separate and it's not the ice maker in the refrigerator. The first time they sent somebody out, it was somebody for the ice machine in the refrigerator, even though we are very clear about it. That was a waste of a trip. Then somebody else came out and they had to get the parts.

I’ve been dealing with American Home Shield year after year and I’m very unhappy. Every time I call them, it takes some time to resolve the problem. But sometimes, there would be a waterline leakage and since you have the kids at home, you cannot just shut off the main valve. You wait 24 hours and if they get it done, that’s okay. But if you wait 24 to 48 hours, then somebody’s going to email you and schedule the service for two or three days later, that's not good. In some of those cases, I call my handyman to fix the other stuff instead. If you have an emergency, then it should be dealt right away. It makes no sense to wait and schedule this and that. Even though I’m requesting, they say nothing is available.

We haven't been in the house very long and I thought the dishwasher leaked on the floor. My husband looked at it and heightened up the pipes. There was a pipe underneath the sink that actually leaked and I knew about it when I washed the dishes by hand. That was the pipe because I've done the dishwasher again and it had been fine. I called American Home Shield after we found the leak. The technician was in the area so he was here within an hour and got it fixed. Since it was under warranty, I was very pleased with who AHS chose to do the work and it got done so fast. But, I hated that I paid the deductible for a cheap little fix and it would have probably cost me that much with a plumber. Overall, AHS was a great experience.

We've had American Home Shield for about 20 years and whenever a thing breaks, they've always fixed or replaced it. Claiming online was fine and easy. I fixed the air conditioner myself. I put batteries in the thermostat and fooled around it but it started working. The contractor that AHS sent came to check and make sure that the air conditioner was working. The repair helped a lot since it’s too hot to live here although the only problem I have is that AHS takes a couple of days for them to bring somebody out here. It’s not the people’s fault and it takes a while to get everything together.

I was with this company AHS for several years. I DON'T RECOMMEND IT. You will spend hours on the phone and the service and technicians they have are not good. WASTE OF MONEY AND PERSONAL TIME ON THE PHONE. Also bad accounting department. My advice: Put the money on the bank and use it when need it.

My refrigerator's ice maker wasn’t working quite properly. It was leaking water and then, the water dispenser was also leaking. I called American Home Shield and they sent out a tech to fix those items. Initially, I tried to call them but I wasn’t getting through very easily. So I ended up just going online and putting in a claim that way. That worked well. Within hours they responded back online and said they had got my response.

It's been eight months since I've been with American Home Shield. They are friendly when you call them and are 100% better than the warranty provider I had before. If I've had a problem with the contractor that they're about to send out, I tell AHS and they move on to the next person on their list. For the most part, the claims I have submitted to them have been good, but I had an issue with the one for my water heater. They replaced it but I didn't get what I had and it irritated me. Also, some of their contractor companies are not good. I'll definitely keep my warranty with AHS as long as they keep up the good work.

American Home Shield was great. It was easy submitting a claim for my hot water heater. They couldn’t get to me for five days because I’m a realtor here in Destin so one of their local reps, Suzanne, reached out and expedited my call. She was very helpful and was always positive. AHS got a guy out and got it fixed. The contractor was fantastic and my hot water heater has been working great. Everybody ought to have AHS. I’m very pleased with American Home Shield and promoting it as part of my business plan.

A neighbor recommended AHS and I’ve been with them for about five years now. Recently, we filed a claim for a dishwasher that went out and everything’s been done except for the check from AHS because we bought one instead of having them install theirs. We’re waiting for the install and they said we’d receive $507 reimbursement. I faxed in the sales receipt but I have not received the check yet. It’s been almost two weeks.

The air conditioning wasn't coming on and working correctly so we called American Home Shield, waited for about 30 minutes to get a hold of a rep, and then they sent somebody out to fix it. They checked everything and said there was nothing wrong with it, and then they left. But it still didn't work so they came back, changed the piece out, and it was fixed. However, the same thing happened, it didn't work. They have to send somebody else out, fixed it again, changed another part out, and still didn't work. Finally, on the fourth visit and with another part replaced, we had it fixed today. The contractor was very good, he’s pleasant to be around and he seems to know what he was doing. He looked and acted in a professional way. Assuming the air conditioning is fixed, I’m very happy with it.

I submitted a claim with American Home Shield for the clogged master drain outside my house. The contractor came the next day, when they were supposed to come, and were professional. The overall process has been easy and smooth. The problem was my daughter and her friends have been wrapping hygiene products in paper towels and flushing them. As he was getting four of those out, he found one, tiny little piece of a branch or root. Pretty much as soon as he found that, he said that he couldn't do it anymore unless I pay him directly. I understand the AHS won't pay if the problem was caused by roots, but what caused the clog was the other things he found and I ended up paying him another $150 out of my own pocket. To blame it on the roots is a little excessive.

We've been happy with American Home Shield. It's nice to just call one number instead of searching around for plumbers or air conditioning and refrigeration people. My husband filed almost all of our claims online and it’s been an easy experience for him. He just clicked and then after about three days, someone would come out. However, because of the hurricane, there was one claim that took a little longer.

AHS is very easy to deal with. My disposal was leaking. I filed a claim online and it was easy. Dealing with the contractor was awesome and I've had no issues since it's been repaired. I don't like paying a service fee every time. My last home warranty company didn't charge a service fee, but it is what it is.

I had AHS come out for a plumbing requirement. I called and the rep was courteous. The tech was on time, professional, knew what he was doing and was very courteous. Everything was done on time and everything works so I was pleased.

We bought a home and the sellers purchased the AHS plan for us. Our air conditioner failed. Before we remembered we have AHS, we'd scheduled to have somebody come out and it was just a two-day wait but it was going to be $180 for them to show up and then whatever the cost of the thing was. AHS was way cheaper but we had to wait longer so we had to balance the odds between what we'd rather have.

We always had a good experience with American Home Shield majority of the time. I go online then I submit the claim. I was able to connect with them and they set up an appointment. The vendors call majority of the time but we didn’t get a call from Big Ten Appliance and my wife left a message a lot of times and even I left a message. I called a couple of days ago to American Home Shield to let them know that Big Ten Appliance was not returning our call. We also had a great experience with them in the past but it’s been a nightmare with the icemaker in the fridge. I really got frustrated because none of us can get the ice and I don’t know what happened to this.

I'm grateful that I have American Home Shield and they come in handy. My downstairs toilet was leaking so I submitted a claim with for it online and it was easy. I enjoyed that the guy they sent out was really good, very informative and quick with his job. It was a good experience and the work done was excellent. With AHS, everybody came out and has done their job, and if the job done wasn’t correct, they come back and fix it. I’ve recommended them to a lot of people.

The AC wasn’t cooling and I called AHS-- the response was pretty quick. It was very easy to submit the claim and the rep I spoke with was pleasant and answered my questions pretty quickly. There wasn’t any question or anything that they had to call me back on. I also got really prompt and immediate response from the vendor. The technician came, and he was excellent and very informative. He let me know each step of the way, what the possibilities were, what he was looking at, and what the problem was. The AC was fixed and it has been working excellently since the repair.

I’ve been with American Home Shield for eight years. I usually talk to somebody whenever I submit a claim but I did the most recent one online. I had to have the pool motor replaced, and it has been perfect since then. I hired the pool company to be my opener and closer this year because I'm so happy with their performance when they came out for AHS repairs. The AHS reps are fine and the contractors are all good. But I had a problem with a contractor years ago. When we had to replace the microwave, I had to wait for months for the replacement. Also, I don't understand why my premium goes up a little bit every year. It should stay at $80 for a couple of years, not go up every year by about $1.53. It always changes which screws me up with my automatic draft. But I've been happy with the service and I have recommended them to others.

I have a job with my refrigerator that's not finished. They repaired it, but the company locally here put in a new icemaker which doesn't work. So, I needed somebody to come in and see why it doesn't work. I called American Home Shield's phone twice and called the repair company twice as well. All of them said it's going to be scheduled but it has been two weeks since the 15th and nobody called me back. So, I have to get on the phone, which is usually a half an hour waiting. I wish I could get on the computer, just as originally scheduled and do a follow-up because calling in takes too long. I used to have Home Shield a while back and I thought I will never buy it again because I thought that their contractors were so bad but the contractors that they contract with now are better.