American Home Shield Reviews

I made a phone call to American Home Shield to claim for a replacement of a water heater. They were responsive and they sent very good contractors. I didn’t know I needed to have an inspection and that I had to have a building permit to have the water heater put in. It’s the first time I’ve experienced that but it was fine and I had it done. AHS sent me the information and I called them. Someone came to inspect it and they approved it. It didn't cost me. So, the water heater was installed perfectly because it passed inspection.

American Home Shield calls me within a day after I file a claim online and it's really good. It was easy to file a claim for the pool pump, but there was a problem and AHS called the contractor back. The guy came back and it’s good that he fixed it. In the past, contractors come in, work and leave, but they do it professionally. and that's good. I'd recommend AHS to a friend.

I had an air conditioner issue and submitted the claim online to AHS. The contractor came out, told me what he thought the problem was and fixed it. However, only part of the problem was fixed and the air conditioner broke again. He came back at 9:30 pm to make further repairs without additional charge and fixed the rest of the issue. It’s working excellently since then. AHS is very professional and efficient. They are well worth the money and make timely repairs. When I spoke to their reps they were very polite and got people out to fix the problem. I had a very good experience with them.

I've had American Home Shield since we bought a house in August, so about two months. The first time we ran our dishwasher we saw water on the floor, which was leaking from the dishwasher, so we shut it off and put in a claim for repair. Putting in the claim was really easy. It's downhill from here. AHS sent our service request out to a contractor, but gave them the wrong phone number, so we didn't hear anything for days, until we reached out to the contractor directly.

The technician just came to put more Freon without checking the leak and charged me $180. After I complained, he took the coil and left. After 10 days, he brought back the same coil saying he fixed it. I have checked with other A/C professions; they said that I need to replace the coil instead of repairing it, so I asked why, they told me AHS only allows repairing but not the replacement. If I want to replace, it will come out my own pocket. In fact, they told me that AHS never replaces the AC unit for the customers.

We had a Samsung Washing machine, just over a year old, cratered, tub bent all 4 sides of the machine and won't run. Took 5 days for the contractor from Sears to show up, he stated it was unrepairable, discussion with AHS they wanted another (second) opinion, first call was 9/22, second finally was 10/5 2 weeks later. Now it has been a month, I have been on hold with this company 3 different times, disconnected 4 times and not resolved as yet. The excuse now is the second contractor hasn't submitted the information, I called and they were resubmitting today. The customer service is BS, they are not reliable or trustworthy...

I have had AHS for 15 years with few claims and no problems. Then 5 weeks ago my dishwasher went out. The repair tech that came out said it was too old to fix and he recommended replacement. Then the circus began. AHS told me I had to schedule with an electrician and then a plumber, instead of 1 installer. Okay, can't see how that would be cost effective but who am I to tell them their business? A company dropped off the new unit but said they do not install.

In a panic that the heat pump had a problem because a burning smell was coming through the vents, I placed an online service request to American Home Shield. As a first time home owner, I didn't realize that the 'smell' was normal when switching from ac to heat. After several days of phone tag with the contractor I told them the service request can be cancelled. Well to my surprise I was charged the $75 service fee anyway even though no one came to the house to look at the heat pump.

I started having problems with my air conditioning unit around the end of August. My friend has American Home Shield and they came highly recommended. I was new to AHS and I wanted to have a feel for what it would be like instead of just doing the internet thing, which I would do if I needed to in the future. I wanted my first contact to be someone I can talk to so I filed a claim over the phone. I was on hold for at least 30 minutes, but the reps were pleasant, super nice and helped me as much as they could. They worked my claim fast and showed me the options. I ended up spending a fortune out of pocket, but I had to do what I had to. I had to buy a whole new unit inside and out and spent almost $3,000.

We had hot a water heater go out and a leak in the house that we sold because we'd winterized our house and when we turned on everything we found out that we had some problems with the gaskets failing. We had all of that repaired first. Several weeks later, after we had listed our house, we had a home inspector come through and he identified we had a water leak underneath the bathtub upstairs. Unfortunately, that leaked into the closet downstairs. And then, we had a gas leak with our water heater. It all took place with the same subcontractor they had with the plumbing so that was all taken care of at that same time. AHS came out and the contractor said that it's not worth repairing. We had it replaced and we were very happy with everything.

My air-conditioning unit quit cooling so I called American Home Shield. It was an automated call and they told me who was going to call and gave me their number. The first contractor sent was nice and on time but they have the “I'm not getting paid enough to do this so I don't really care" attitude. The people American Home Shield sent out the next time were great. They were better than the ones that used to come and were able to fix the air-conditioner. I've used American Home Shield for almost six years and I’m satisfied with them but the price goes up a little bit each year. It used to be around $40 but now it's almost at $50 a year.

My washing machine had a bearing that burned out so I made a claim online to American Home Shield. I’ve been with them for three years and didn’t have any trouble with them at all. The only issue I had with them is their choice of subcontractors. They probably need to vet their contractors a little better. AHS sent a representative from Sears appliance repair who came out, diagnosed the problem and ordered the parts. We waited a couple of weeks for the parts to come in. Two repairmen showed up to do the actual work but they hadn’t ordered all the parts needed so they ordered the rest of the parts then they left. They came back 10 days later to install the parts.

We submitted a claim over the phone with AHS for the washing machine, then somebody came out the next day and we paid $75. He said he was going to be here between 7:00 and 11:00 that morning. He came at 9:00, then he was in and out. He said that there's a drum in the machine and the motor was all shut out so the machine needed to be replaced. Once that was authorized, it took two weeks to replace the machine which was the biggest problem we had. Other than that, everybody we talked to and dealt with was kind, nice and courteous. Also, the new washer is doing alright. The service at the start and at the end, all of that personal individual stuff were great. The overall experience was fantastic.

I had somebody come over and look at my heater and my air conditioner. Several things were found wrong with the heater and the person that was here talked to American Home Shield and explained what was going on. Then I talked to AHS and they proceeded to say they had to send their own people out. I told them my concern that I didn’t want the heater to break down in the middle of winter and that to get the parts to fix the minimum of the problem with the heater, it was going to be a week or longer. But AHS gave me a number that I called and somebody came over within a few days. Parts were ordered too. The contractor was good and fixed the heater. He said that it has a little more life on it. The heater sounded like a jet plane taking off in my basement before but now, it's much better. The contractor explained everything to me too and I appreciated that.

I submitted a claim over the phone to AHS about my AC. It was a very easy experience and the rep I spoke with was very professional. The technician came out to look at my air conditioning system and he was really nice and professional as well. He went in and checked out the system. He came out and explained to me everything that he had done and what he found. I enjoyed the service and it was an excellent experience.

I bought the house at the end of July and it came with a warranty from American Home Shield. It was a one-year thing with the escrow. When my washing machine stopped working, I hopped on the website then filed a claim. I was impressed because the process was quick. American Home Shield had me pay $80 to have a technician from a third party come check the washing machine out. The technician was awesome. The website showed that we could schedule him for next week, but later that day, he called me and said, "Hey, I'm swinging through. Does right now work?” The washing machine had a major structural failure and the technician confirmed that it was totally ruined then gave me an estimate.

I've been with American Home Shield for about 12 years and recently submitted a claim online for my air conditioner’s blower. Though the reps were very pleasant and requesting for someone to come out was easy, it's hard to get in touch with them if I need to call someone back. I’d stay on the line waiting for one hour and then get cut off. Then I'll do half hour. It didn’t use to be that way but that’s what happened recently. I complained, I wrote them, and they responded. I got a call and they told me that if I have that problem again, to get in touch with technical department. They seem to have remediated something because after I complained, things changed. It's a little bit improved.

The hot water recirculating pump went bad on my hot water heater a couple of days ago. American Home Shield assigned one company to do the work, but a different company showed up. They said they were a second-tier company. American Plumbing was the company that came over on the repair. They said that they didn't have the part in the truck and they'll go back and order it. But all of a sudden, a change took place. That company didn’t come back and AHS sent another one over, which was Serve Giant.

Submitting a claim to American Home Shield was fast and I've been satisfied so we keep buying the warranty. When I submit the claim over the phone, they don't answer right away which is typical nowadays. But doing it online, it was easy to navigate. My shower was leaking down into the basement and AHS sent a tech from Stilwell to fix that. He was fast and he also fixed the motor of my dishwasher of which he had to come back after the part came in. Now, both the shower and dishwasher are working well again. I've had Stilwell as a contractor before and they’re always really good and seem to be very professional. Also, AHS reps have been very nice and helpful. I've recommended AHS to other people.

Sometime in September, I would get shocked when I would try on the light. And then, if I would have my fan and a lamp on in my bedroom, and I would turn on the light to go to my closet, the fuse would blow. It's crazy. I’ve been calling American Home Shield but they suck. I've been paying on time monthly because it's automatically withdrawn since January 2014 yet they deny my first claim. Nobody comes to fix my electricity. I’m disabled and I want my money back. I thought that American Home Shield was a reputable company until I had a claim. I would never refer anyone to them and I want them to fix this problem. This is ridiculous. I want action.

I've had two calls with American Home Shield and both of them were good. We had a dishwasher that wasn’t draining right after I replaced my garbage disposal. I forgot to pull the cap out of it and didn’t think about it. My wife called American Home Shield and the guy came out, pulled out the plug and hooked it back up, and it worked fine.

The last thing that went down was my dishwasher. It was making a huge noise like it was going to take off like an airplane. I thought it’s better not to force it because I'll burn the motor so I waited for my husband. He tried but it wouldn’t work so we put in a claim. A gentleman came and he was very professional. There was a little piece of hard plastic that had gone down in and the machine ended up switching off for safety. We took the plastic out and it was good to go. The man was very quick and efficient. I was very surprised. I thought that was it for the machine. I’m very happy and impressed with American Home Shield.

Our oven quit working completely for a month or so. I submitted a claim with AHS and their process took forever. You can't talk to anybody unless you sit on the phone 45 minutes. But, the rep that handled the business seemed very nice and she took care of us. She was real professional and did a great job. They said they're going to replace our oven and I was very pleased with that. But the contractor couldn't come to service us until he gets five or six people to come to Morgan City because we were not considered local. It's not the man's fault, though, but the company's.

I have been with American Home Shield for a little over three years now. We had a problem with our AC fan not turning, so I submitted the claim and set up the appointment over the web. Their website was easy to navigate and the procedure was straightforward. The contractor gave me a call to confirm the appointment and the tech came out and fixed it. The contractor was very professional and we had very pleasant interactions. I'm happy with American Home Shield.

I have been upset with AHS. I had problems with my washer and paid to have their technician come out. They came three times for the washer. The first time, the guy told me that there was nothing wrong with my washer and that I should take the tray out and empty it out each time. I asked why since I didn't have to do that when I bought the washer and it's not that old. He told me that it's not the machine, it's me. I went along with that, then called AHS again and spoke to somebody. They gave me a free repair, so I had them come out again. This went back and forth until I told them I wanted a second opinion. They gave me another guy who came out and told me that there's nothing wrong with my washer. They're making me think I'm crazy.

My water heater had a leak, AHS sent out a technician who said that the unit had to be replaced. AHS said it would cover only $1000, the plumber was going to charge me $1700. AHS said I could have another plumber do the service cheaper and that I could file for reimbursement, but that the reimbursement department would have to call me. They never did. I had to keep calling only to find out that I would only be reimbursed $443.63. I asked where are these reimbursement figures so that as an informed consumer, I could make a decision with all my options available. AHS agent stated that they are private. Why hide these reimbursement figures?! I found a plumber that did everything for $950.

Can never get customer service unless you're willing to wait on hold for an hour, then every repair I had done took forever to get done. Even common parts that they should have in stock takes 5 to seven business days. Don't waste your money. There are plenty other much better companies available.

I have been trying for 4 months to get my air conditioner fixed. First Vendor was sent out, he was very rude, could barely speak any English and said he would get back to me (which he never did). I contacted AHS and requested a second opinion because I did not trust the first vendor. They said if 2nd vendor took the job, I would owe nothing. But if he did not take the job I would owe $100.00. I was fine with that. Second vendor came out and told AHS he was not going to do the job. I contacted AHS and they tried to get a 3rd vendor to come out, but nothing. Again I contacted AHS and they sent out a 4th vendor who said it was not a really big deal and he didn't understand why I was having such a hard time with getting someone to fix my air conditioner. Again I hear from no one. I finally called vendor #4 today and was told that AHS told him that they gave the job to vendor #1.

I am writing the review in hopes that no one else experiences this. I am A 1 yr customer, used my credit card for payment agreement for one year. My dishwasher went out in August. I made many calls to AHS, only to be on hold for over an hour some days. At the beginning of call they ask for your phone # in case we get cut off, so they could call me back (that never happened). When the company call you for appointment "It's take it or leave it", You'll have to wait another week (no flexibility). It took 4 servicemen to visit my home, couldn't get anywhere with that so I had to get in contact with corporate office. Finally, then they told me they couldn't fix the dishwasher. Offered me a cheap replacement, I was not happy. They said I could upgrade for a 150.00 and 75 dollars for stainless steel.

As I write this review, I have been on hold for over 35 minutes with AHS. They have sent a technician to my home 3 times to repair my refrigerator. It still is not fixed. I am disgusted with the AHS service.

American Home Shield replaced my bad garbage disposal with a newer unit. I called them up and talked to a representative. It was a quick conversation, it was all set up and I got the confirmation email. Dealing with both the guy who diagnosed the problem and the one who fixed it went well. They showed up on time, were professional and courteous. The garbage disposal is running great.

I had to call AHS to fix my gas stove since one of the burners wasn’t working right. I filed a claim, went online and told them what the problem was. They sent a contractor out in a couple of days and he fixed it in about 30 minutes. He was polite and very good. It was an excellent experience and we were very happy. I've been with AHS for 6 years and I’ll renew the warranty whenever the time comes.

I'm a realtor and I sell American Home Shield warranty, and I use them for myself as well. I've been with them for three years and I've submitted a claim once every year. My recent claim was for my AC. AHS was fine once I talked to the reps, but my only complaint is that I was on hold for 55 minutes. The claim process was great if I filed online, but I needed to speak with a rep when I called that time. Unfortunately, I have to tell my clients that the wait times are long and usually take 30 minutes. Aside from that, however, the reps were excellent when I eventually got to them on the phone. The amount of time from filing the claim up to when a technician actually came out was fine. Also, the technicians that AHS sent out were professional, clean and on time, and I had very good interactions with them, particularly with my second and third claims.

I filed a claim with American Home Shield for my dishwasher and the contractor was on time. He finished and suggested a way to clean the dishwasher that would help clean dishes while fixing it. And now it's working.

I've had American Home Shield for quite a while now and I've had an excellent experience with them. I submitted a claim online and the contractors were very professional. Everything's working fine now.

I’ve been with American Home Shield for years, but lately, their service stinks. They also got this system now where you pay before the contractor even shows up. When I called in about my refrigerator's ice machine in August, the reps treated me nicely and it was easy to submit my claim. But the lady that was trying to help me get the service I needed told me that she was going to call this company and she would call me in 24 hours. But she didn’t so after about a week had passed, I ended up calling them again. That’s when they really got on it. Then the contractor took forever to come out. It was hot and I had to go and keep on buying ice.

I've recommended American Home Shield to several people and they have joined because of me. I live in a condo and American Home Shield usually have to come and flush the AC. AHS said that things clogged up because they're all tied to the same line. It’s the third time I’ve had to call them. American Home Shield worked on the AC then it leaked. I saw water spots on my wall so they had to come back out. It was nothing but flushing out the line but the technician said the pipe was broken so he had to put another PVC pipe on it.

The washing machine was broken and anything over the phone with American Home Shield is a nightmare. The reps are nice but hold time take an hour and a half to two hours. I had a couple of issues with the installation of the washing machine and I waited on hold for about an hour and 10 minutes. And then, I was in the wrong department and I had to hold again for another hour and 20 minutes. There wasn’t any online solution to the the problem I had.

I've been using American Home Shield for years and I submit my claims over the phone because I want to give more detail. Their reps were very polite and very friendly. But sometimes, it takes longer than others to get things done but if they don't have the answer, they look for it. The only thing I absolutely hate is it takes forever to get through to them and when you're online, it can take almost an hour.

AHS handled everything well. I got them on two homes and the refrigerator freezer in my Brentway house made a loud noise a few times. I called them and they told me they'll send a service man out. He looked at it and said it would cost extra. It was expensive just to put in the parts that needed to go in it. He called their office and made a report. I got a call from American Home Shield and they told me to not just go with owner buyout. It would pay the difference to buy a new one. They bought me a three-year warranty and put it in. It's running and everything's good. I have filed for the money, but haven't gotten my check yet. And sometimes it's a long wait before being able to talk to a rep. The most recent one, I went online to do most of it and that worked out better. It was faster and easier. I still had to talk to someone but it wasn’t as long as the call that left. So far, they've done everything they said they would do.

I had a clothes dryer that quit working. I called AHS and they said they would have somebody follow up on it. Somebody did call and we had trouble getting together because of a doctor's appointment. When we're finally able to get together, the guy came in here, opened the dryer up and found what was wrong with it, fixed it, and he's on his way. I've had American Home Shield when I was back in St. Louis. I had three houses under them and I've had it since I've been out here in California and I'm super happy with them.

My dishwasher had a water leak in two and a half months. It is only about five years old and the first time it started leaking, a couple of months ago, a bracket came loose off a hose. There was a lot of water and it partially damaged my kitchen floors. A guy came out and fixed it. He did his job so I can’t complain but he wasn't overly friendly. Two months later it happened again.

It's a long hold time when I call so I submit my claims at American Home Shield online. But when I call, the reps were very nice. My last claim was for my furnace heater and they said it was not covered. There's been a lot of stuff that they haven't paid for which they should because it's on our policy. The time before that was for my AC, and it's been the third or fourth time that I've had to call them to have someone come out. One time, I did it over the hurricane season. There was no way to get a hold of them to say that the contractor hasn't called us. But the contractors were very polite. Whoever AHS is using for their AC called me back within the hour. Overall American Home Shield has been very handy. I am not 100% satisfied because of the furnace but I would definitely use them again.

I recently filed a claim on the phone for a shower handle that came off and I was immediately answered by American Home Shield's rep and they got that fixed. I've had several claims before and they've all been good. I've been with AHS since '98 and I've had very good experiences with them. It was excellent, timely and cost-efficient. I'm glad to have AHS.

I've been with American Home Shield for a long time and they are fine. At the moment I have two accounts. I was a bit worried about my claim for an AC repair. The claim was submitted over the phone and the rep automatically sends an agent. It took a long waiting time wanting to talk to an agent. The first contractor they sent, Total Air Care, came to say that there was a leak in my air conditioner. They put Freon and they go but the AC stops working exactly two weeks after. Total Air Care came and did it four times and every time they say there’s a leak and they fix it temporarily. The AC stops working another two weeks later.

My American Home Shield warranty already paid for itself when I’ve only owned the house for two months. I submitted my most recent claim online at 5:00 in the morning, and the issue was solved under 24 hours. The contractor was a nice guy and he was out here the same day that I submitted the claim. I’ve met him a couple of times and he was ready to help me. Everything works fine since the repair. I’ve already recommended American Home Shield to people who are buying a house.

Call with emergency. Have to wait 30 minutes. Service representative never answer and no auto call back for customer. Service call is too expensive for customer service render. I'm considering changing company.

After submitting a request for service due to my heat pump and furnace not functioning on 10/27/2017, I called today to get an update as the website has not updated from pending assignment. After sitting on hold the first time for 2 hours, the customer services representative put me on hold only to come back on the line and tell me that their computer system has crashed and they will need to call me back in 10 minutes. No call back was received...

Service generally okay on items that need fixing from individual companies. Customer service reps polite, but AHS take your payment and still keeps billing you over and over. You call four times on one issue. They tell you they have submitted the paperwork to accounting and they rarely do. My fourth call today about the same issue since July and I found out no one except one customer service agent submitted the request form to accounting this entire time. Yet, they are polite and assure you they have and the issue will be resolved. In the meantime, I keep getting email after email demanding the service fee, which was paid three months ago. There can be no level of trust with a company like this.

AHS hasn’t repaired our oven. We reported it to them 28 days ago. We keep having to call them. We've spent many hours on hold. Their 2nd appliance repair guy came to check out our upper oven, and when he left now BOTH ovens don’t work. Now after 4 weeks, they say they’re sending the appliance company back to remove a control board and repair it. We’ve asked them to replace the oven. So much for 24 hour response - it's been 28 DAYS, THEY broke our lower oven, and now they're going to come take more parts off it.

I set a claim around the first week of September. Electric company came. Never sent a claim or estimate of cost, I was told I would get a call within 24 hrs. I never been called by the electric company or AHS, TWO MONTHS WITHOUT ELECTRICITY. I don't care what excuses or roadblocks you may have, all I know that you don't have to track me down for my AHS payments or the co pay, I pay as agreed. Please stand by your advertisement and make this transaction go away, I do not want to continue missing work for this horrible experience.

I was selling the home and on the day of the inspection, the pool pump went out. The water wasn't running and it looked a little dryer there so I had to call out and the folks replied right away. That was Tuesday and the gentleman came out on Thursday. The technician and the service were great but if I can complain about anything it would be the timing. I had explained to them that it was the pool pump that went out and although I understand that they also need to do an assessment, the gentleman didn't have the part for it. That was not necessarily their fault though and I'm sure that happens a lot. They've got a lot of customers to take care of and not everyone can be an emergency. Besides, he picked up the part, came out the next day and fixed it. It's working perfect now.

Requested account cancellation 3 times, and I still receiving a bill. They will not let it go without a fight. Last time I called to cancel the account, I was on hold longer than an hour bounced to another manager. Same story for the third time. Not worth the frustration!

For starters the wait time to speak to a human is ridiculous. As I type this I have been waiting over 2 hours just to speak to someone. I called because my washer and dryer gave out on me. Today the service person came and basically told me there was nothing he could because this washing machine wasn't made anymore. He couldn't get parts, etc. Well immediately when he left I contacted the manufacturer who still makes the parts. He basically lied. Now I'm stuck with no working washer and dryer yet American Home Shield got their money. To top it off he left water all over my floor and didn't say a word. This is ridiculous and the company should be fined for running business this way. I pay money automatically every month. I expect my appliances fixed!

Our house will be 20 years old in December and we’ve been pleased so far with American Home Shield in the number of years that we’ve had them. I got a warranty from AHS because I wanted to be prepared if something broke and I didn't have the money to fix it. Submitting a claim with them was very easy. I just went to the ahs.com website and clicked on whatever needed attention. Then AHS called the contractor and made sure that I was contacted right away, and if I wasn’t and I called AHS and let them know, they got someone else. AHS also gave me the contractor's number and I could get a hold of the contractor if the problem was urgent, and the contractor came. I had to come up with a $75 co-pay for the service, but sometimes that covered whatever was done, so I didn’t gain anything then.

Being a realtor for 24 years and also a paralegal, I don’t usually recommend home warranties a lot because I’ve seen a lot of things like what people have to go fight for their warranties. But I will highly recommend American Home Shield because it was so easy and perfect. It’s exactly what it said it would be so I’m very pleased. From now on, I will be a champion of the cause.

My toilet was little coming loose. Two of them were running more than they should. So I looked around, started calling and then the faucet would only turn off in certain positions. This incident happened a couple of months ago. I submitted a claim to American Home Shield online and it was super easy. The contractor came and fixed everything. Though, one of the faucets still leaks a little bit if it’s not turned off in a certain position. Other than that, the toilet that was starting to come loose is nicely secure now.

I’ve been with American Home Shield for about a year and it’s been excellent with them. I submit claims over the phone and they would call me to respond. Then they would come to fix the problem. I had a good experience with the contractors they sent out, too. Everything they did was satisfying from the air conditioner, stove, cooler, to the water heating system. They charge a reasonable rate as well. I paid $75 dollars a month for each account.

I have one pending claim. The service tech who came out didn't call it in, so I talked to him yesterday and I haven't heard back from him. AHS sent me roundabout to several different people. The first girl got frustrated when I asked to talk to somebody and she hung up on me. The other claim prior to this, which is a motor for an electric shutter, was declined because AHS said it was not part of the electrical that I had specified and paid for in my contract. They said it wasn't attached to the house. They do hose bibbs and AC units which are outside of the house. This is attached physically to my house and discussed before I even bought the contract. The rep told me she would pull up the phone conversation when I purchased the contract and would call me back, but it's been a month ago.

I had two claims with American Home Shield and both were on an air-conditioning repair. They send out the first company and it was terrible. It was over five weeks and they couldn’t fix my air-conditioning. I called American Home Shield on numerous occasions and couldn’t get them to change to a new vendor because they said the part had already been ordered.

I submit my claims with AHS over the phone and the most recent one I had was for my ceiling fan. The contractor was here when he said he was here. He checked the unit, showed me what the problem was and fixed it. They got a new one, installed it and then they went away. It was wonderful and I was happy. I've been with American Home Shield for 30 years now and recommend them to other people because I like them.

I had another warranty and it was the same as my sister’s. She had a problem and we found out how bad they were so I switched to American Home Shield. I called them, got a hold of a representative, and talked to her for probably 45 minutes. She answered all my questions and was very positive about how they work. She had American Home Shield herself and that kinda sold me. She was very honest and forthright.

My husband went to take the shower and the shower just filled up. We called American Home Shield, and when the plumber came out, they took the little cap off the shower and they used the snake. They got on top of the roof and they had to plug in the things that pushed the pressure up. They found out that the problem was a fishnet tank top and somebody that had stayed in here before we did had put it in the shower. I couldn’t believe it, and I took a picture of it with the guy holding it. The shower has been doing fine since the repair but it took us a while to file the claim because we had been calling and trying to find a plumber that covered it. We already paid our insurance through the mortgage and we didn’t want to have to pay from our pocket and then they would reimburse us. If I had to have a plumber here, I would prefer to have the guys sent by AHS because they did an A1 job and we were laughing and joking and having fun.

American Home Shield is an excellent company to have a warranty with and I appreciate their service. I have them for 14 years now. I recently submitted a claim for a condenser problem in the AC unit and their claims process was good. Online is the best way to file claims because if you call, you’ll wait for hours. The contractors who were sent out were helpful and were able to answer any questions I had. They replaced the condenser unit and the air conditioner works excellently since the repair. I also had an issue with the microwave a while back where I had to talk to their reps and the issue was resolved. But sometimes I had to speak to the supervisor because the person I was speaking to couldn’t actually help me. It's a little frustrating but once we get up to the supervisor, it's usually resolved. I would recommend American Home Shield.

My washing machine started blasting air. It was beeping and wouldn't wash. It would stop in the middle of the cycle. I tried to call American Home Shield and waited for a person. And then, I tried with the manufacturer to see if it was covered under warranty, but it wasn’t. So, when I called American Home Shield back, I used the automated system and it was super easy.

I've been a customer of American Home Shield for seven or eight years now. If you can get to them when you have a claim, it's good. But the whole wait times of 20 to 40 minutes are horrendous that's why I never call them and I just submit online. I just filed a claim for an air conditioning problem and since the repair, the AC runs fine. AHS gave me peace of mind and I would recommend them.

I have a dryer whose belt got broken so we called American Home Shield. Submitting a claim was easy. I went online to put in my contract number but it never recognized my contract. So, I ended up having to call to put in my claim. Waiting on the phone depends on what time of the day you would call. I called first thing in the morning and waited maybe 10 minutes or so. Their representatives were fine. They took my information and texted me the company and the person that was assigned to me. The one they contracted was there about 15 minutes, replaced the belt and was on his way. It has also been economically advantageous for me except for this dryer issue. It's probably $10 for my husband to change that as opposed to paying them $75. But overall, American Home Shield always have reputable people who come and work on my appliances and I've always had pretty good experiences with them.

We've had someone from AHS out here twice in regards to the dryer and he did very well. Submitting a claim has been very easy and I usually call it in. The reps have been professional and very helpful. The contractors have been very good, too. Everything has been working well and I have recommended American Home Shield to others.

My pool pump was leaking and the pool apparatus wasn’t working correctly so water wasn’t cycling. It was super easy to file a claim with AHS online but I also called them and they were fantastic. The contractor was excellent and not only did he fix what I called him for but he also identified another problem and repaired that as well. He took the time to explain how my pool works as well, which I didn’t fully understand but I really appreciated everything he did. I've only had AHS for two months though I’ve had them before. I felt that they were a good company to utilize ‘cause they’re very dependable. It's also a reassurance. I don’t have anything to worry about ‘cause I know that they would take care of it.

The contractors that came out to do the repair were great and since the repair, everything has been working. But I was disappointed with Oxford and the accommodation or lack thereof from them that would have been the whole purpose of the claim. I was communicating with them back and forth in trying to really work with them as much as I could to accommodate my schedule and their schedule and I felt like I should not be charged for something that has not been done. American Home Shield, being the carrier for Oxford Heating & Air, should be informed and I’ve already spoken to the company with regards to that. The person that I spoke with from American Home Shield did a great job with trying to help me solve the problem. I would definitely recommend this company to a friend.

This is my second issue dealing with AHS where I have had to almost file a lawsuit against them. Same AC unit again!!! On August 4th I called AHS to service my AC unit. Several days later they sent contractor: SUMMER BREEZE HEATING & AIR COND., INC. from Dacula, GA to my home. On the first day they came it was raining so they could not do anything. The second time they came out the contractor pretended that he knew what was wrong, said he was ordering a part and they would call me back to schedule an appointment to fix my unit. After a few days I had to call them back to find out why there was a delay on the part. They schedule my appointment for me. Finally the part comes in and a third appointment is set up.

Filed a claim with American Home Shield. Did not hear from a contractor so attempted to call AHS for verification of the claim. Was on hold for close to an hour that day. Got frustrated and hung up. Called back the next day with the same results. Called again today and have been on hold for 67 minutes. The claim is for a malfunctioning heating system. It has been cold in the house for the past 3 days. Funny how AHS doesn't have a problem taking my money every month and seems to do it right on time. Don't try to file a claim with them though and expect prompt service. If you are in the market for a home warranty company, you can do better than AHS. Oh by the way, I'm still on hold... 72 minutes and counting.

My washer machine has been out since August of 2017 so I called American Home Shield. They sent someone out Sept. 1st, 2017 and then came out again Sept.13, 2017 and Sept 15th 2017 and Sept 29th 2017 and Oct 10th 2017 and then decided to get a second opinion so on Oct 16th 2017 the second opinion guy came and again today, Oct 30th 3017 still no working washer machine and I the customer is still without a working washer machine Since August.

I have been with AHS for almost 5 years, always had good experiences until the last year or so. It seems as though the contractors that they dispatch find every reason to not come repair the item in need. Call wait times are ridiculous, that was never an issue in the first few years of being a customer. When you have a small child and your furnace isn't working, makes things a little challenging. They should make their loyal customers more of a priority. Hire more customer service agents to take calls and get the repairs done in a timely manner.

I am calling in reference to an account in which my husband and I had with AHS. We recently cancelled our contract: ** week of 9/18 since we moved to a new home. We paid our monthly fee on 9/5/17 and were informed that we should receive a portion of our funds back to us since we cancelled before the end of the month. I have tried to call several numbers on the contract agreement - 866-765-1691; 877-489-3659 and 855-569-9586 to follow up on this as we are now 10/30/17 and we have not received any information as to the amount we should receive back from AHS. Of course, ALL phone numbers would have you wait at least 30 minutes - 1 hour. One rep did come on the phone (unprofessional-like) and I told her what I was requesting and she told me to hold and then I got a recording that says, "We cannot process your request at this time." We just want our portion of what we paid for the month returned to us.

I placed two separate service calls for my icemaker and microwave. The initial task of getting the services scheduled was reasonable. However, the experience quickly degraded as it comes to service. It seems the onus is on the customer to keep harassing the service companies to follow up when parts are ordered. I had 2 separate teams come to my home to work on the icemaker, with the first one being ServiceMaster from Sears. Sears came out on 2 separate occasions and failed to get the icemaker to work. Finally, after escalating to the AHS team through my mobile phone – they dispatched A-Tech Appliance Services. I've called AHS on two additional occasions on the icemaker issue and got poor responses each time. Basically, was told the service provider would follow up with me each time.

So far we have had to call three times to try to get our AC/Heating unit fixed. They seem to send out people who have 0 understanding of customer service, and 5 minutes after they leave the system is off-line again. Now after sitting through the weekend freezing cause the system is not working, waiting for a call back we finally reach out to them and are told the repair is not covered? What's the point of being a customer only to be denied a simple repair to the system's motherboard. I see no value in this company and say beware.

After being a faithful fee-paying Member of AHS for many years, they have now demonstrated the unseemly inappropriate conduct which gives rise to so many complaints and may be contributory to the reduced BBB rating of AHS. What follows demonstrates reprehensible performance and customer service similar to that reflected in ** and other areas:

It's been a MONTH now and our free standing ice maker isn't fixed and they don't contact me to keep me updated! I've called in 3 times now and each time, it takes at least an HOUR to get through. There's no one to EMAIL or CHAT with as these aren't even options! What kind of customer service is this? My contractors HATE calling in as well because they have to WAIT as long as a customer! ALL other warranty companies I've had in the past have answered all emails or calls within 10 minutes. Now, I have no idea if my Ice maker is going to be fixed or replaced or what? I am currently on hold right this minute trying to find out what's going to happen to my ice maker as I've been without ice for a MONTH! Hire more people to answer calls, have a chat and email available to better serve your customers and contractors!

I submitted a claim for the garage door opener. It was my first experience with American Home Shield and it was very bad because I had to wait for hours to talk with the customer service. They did my request after waiting for hours. I did it by my phone after that and that has worked. But the contractor didn't fix the issue right away. I had to wait for a full day.

AHS' customer service was excellent. However, they didn't cover what we thought they might cover when we had an emergency. The water main in our house broke, as well as the water main going out underneath the house out to the street. We filed a claim over the phone and everybody was very nice, but my husband was on hold for nearly an hour. The contractor who came was also very nice. He did a temporary fix because they have to rip everything out. He did a very good job. It's not leaking in the house now and we have water. We have people coming to excavate and do all the plumbing on the outside then come underneath a driveway and foundation of the house and through the foundation. We're just not planning to do anything since they won't cover it. And we would not be able to continue with AHS' insurance now that we're going to have a substantial loan to do all this other work.

I submitted a claim with American Home Shield for a commode that was running at odd times, and the process was incredibly easy. When I called, the representative looked at my account number and filed the claim. The contractor that they sent out was also the one on at least one other call that I had. They have really stepped up their game. They were not my favorite vendor before but they were nice. American Home Shield responded promptly via text. And then, I got a call promptly from the vendor. They scheduled an appointment at a time that was convenient for me. I called in the claim on a Friday, and they came on Monday.

Our pool pump went dead so I called American Home Shield on a Sunday. They said someone would get in touch with me right away and the next morning, the people who were going to fix it called me. They said that I didn’t have to be there when they fixed it because they already took care of the fee. They also ordered the part and the rep said that it might take him a couple of days to get it, and I said it’s fine. But he called me that day and said he got the part and he would come back the next day. So, they came while I wasn’t there, fixed it and it was excellent. Overall, it was a simple and easy process.

I had a plumbing emergency. I sent a claim to AHS and it was very timely and painless. The rep I spoke with was courteous and the service was excellent. They showed up when they said they were going to and it was fine. My daughter also has AHS on her house and has never had any problems as well, which is why we selected it.

I called and American Home Shield put out the orders to get people in contact with me. My pool filter went out and it was taken care of by one company. My small refrigerator also went out. The wait time to get a rep was ridiculous and I was on hold one time for 45 minutes. I never did get a representative. But it seems to have gotten better in the last couple of weeks that I’ve called. Moreover, there was some issue as to whether or not the refrigerator was covered, and I felt it was. They went to a supervisor and said, “Oh, yeah. It’s covered.” But I had to go through some issues with that.

I've had good experiences with American Home Shield. I've been with them for a number of years now and I've also had them in a house in Shreveport. Once, I've had electrical problems with my carriage lights and I filed my claim over the phone. The AHS rep was very knowledgeable, good, professional, and walked me through a lot of things. But she didn't understand what carriage lights were so when the technician came out to assess the problem, he explained everything to me nicely and told me that he's sorry but they don't cover carriage lights on the outside. He was very professional and respectful. Then I had the follow up service and everything was good. I'm pleased with the service and I'd refer other people to American Home Shield.

We had a clogged bathroom sink. We called American Home Shield and they sent over a plumber and resolved the problem. Submitting a claim was easy. I just called and I was able to speak to someone within a couple of minutes. It was good service. They then set up something fairly quick, sent me a text message, told me when somebody was going to come and their contact information. And the plumber they sent was professional.

I’ve been very impressed with American Home Shield. I had them years ago and dropped them and went with another company. Then I've gone back to American Home Shield and they’re very good now. They were very good for a while and started having some problems and now, they seem to be very good again. They’re coming out today to repair my Maytag Bravos washer. I've been getting all kinds of codes on it and they’re replacing the computer. Around the end of August, I had them come out for my air conditioner also. They had somebody out the next day or within a couple of days. They had to order the compressor and they were out the next week to fix it. They replaced the compressor no questions asked and it works great. They were very dependable, accurate and on time.

I recently had a claim with American Home Shield for my air conditioner. I did everything online and it was fine. The contractor who they sent was great. He was prompt, quick and very knowledgeable as far as telling me what I needed to do to make sure it didn't do it again.

There was a leak underneath the kitchen sink and the faucets in the bathroom shower. I also had some plumbing issues with my washing machine and dryer in the laundry room. I called American Home Shield and it was an automated interaction since the things I needed done weren’t critical. They're great and they covered the minor issues in the shower and the kitchen sink, but not the washing machine and dryer. I also needed to have a new washing machine/dryer piping put in separate because it wasn’t covered. The contractor was polite and good in the beginning but they did some damage that has yet to be repaired. When I called them, they didn't return my calls so, I'm just writing it off.

American Home Shield sent out a service technician for a refrigerator repair after I submitted a claim online. The technician gave an excellent service. He showed up promptly, knew what he was talking about and repaired the refrigerator in a fairly short order. However, this is the first time that I've been a little disappointed on how they reacted to it. The tech recommended replacing the unit because he felt that the repair was going to be temporary at best and it was the third time I've had the problem addressed. American Home Shield said it's in working condition and they'll review it later if it happens again. Other than that, I'm happy and satisfied with AHS.

When we bought the house, it already had the problem where one of the pipes under it collapsed and it’s filled with mud. The washing machine was also leaking into the house so the water was coming up through the floor and in some areas in my hallway. So, I submitted a claim to American Home Shield and it was easy for me to do it online.

I called American Home Shield and told them I was having problems with my upstairs air conditioner, and they located a company to come out and service it. The young lady I spoke with was very nice. She had trouble with locating a local company, so she said she would get back to me, which she did promptly. She told me that they were sending someone out, and who it would be. They're all very nice.

I’m very satisfied with American Home Shield. They are professional, courteous, and competent. The most recent claim I had with them was for a plumbing problem in my bath. There was something wrong with its valve and I wasn’t getting enough hot water. I submitted my claim online, which was really easy to do. Any time that I could do something online is a benefit to me since I don’t have to listen to elevator music for 20 minutes. On the day of my appointment, I discovered that my toilet's water closet flange was also defective. I was then able to amend my order. The technician was on time and he was very courteous. He fixed both things at the same time and did a really good job. He also wore booties and cleaned up after himself. I highly recommend AHS.

American Home Shield is easy to use. I noticed water leaking out of my air-conditioning unit and I called them up for a contractor to come out. The contractor came out within a few days. It was pretty quick. They found out what the issue was and they solved the problem. They did a good job.

We were having electrical problems in our house and we've had the electric company come out a couple of times and check it but they were saying it wasn't on their end so we called American Home Shield. The people that they said were going to come out usually send a text message saying they would contact us within 24 hours to make an appointment but it took them four days. They finally called but I wasn't able to get the phone so they left a message. I called them back that same evening but the receptionist said that the lady who was handling that was busy. She asked for my number and I gave it to her but I didn't hear from them for two days until I called them back again and I finally got it scheduled.

I had an AC unit worked on recently by American Home Shield and everything has been fine.

I had a leak in the plumbing so I submitted a claim to American Home Shield and the whole process was very simple and easy. I submitted it online and they replied back with the name of the technician and the company who would be coming and informed me that they would be contacting me for an appointment, which happened within the hour. They came over to fix it and left. The only problem I had was that they change the contract number every year which we need when we submit any claims. If that was a constant, it would easier for us when we log in and request for the service. But overall, it’s been very satisfactory even with the previous experiences.

I turned a claim in for my air conditioner and then a man came out and put it down as heat pump, which is still a part of the air conditioner. That started a new claim and I had already paid for it. The man fixed the heat pump that very day, but American Home Shield is still billing me for another $75. They’ve got something haywire in their accounting system. I had already talked with one lady about it and we got on a deal in the mail. But then, I got an email yesterday that said, "Urgent. You're past due." Other than this, I've never had any bad experience with American Home Shield throughout the two years that I’ve been with them.

I had American Home Shield once for a while and then I stopped and then I came back. Recently, I filed a claim for my dryer. The contractor was fine and since the repair, the performance of the dryer has been good. My experience with American Home Shield was fair.

The receipt of our electric bill was a lot too high and I ended up filing a claim with AHS online which was very easy. I spoke to someone at one point though since we haven’t heard from anybody. And after the contractor came out and fixed one problem, he noticed that it was not that particular problem that we needed fixing. Our water heater had busted at the same time. I was trying to reach American Home Shield but it was very hard to contact them to find out what we needed to do as far as the claim and everything else. I didn’t hear anything from anybody about it like if it’s authorized or what we needed to pay. Also, I had about a 30-minute wait at least before and the last one was close to about 45 minutes. Other than that, my experience with AHS has been very well and all the technicians that came out both times were really good.

The basement was flooded so we called American Home Shield and three other companies. AHS just put us in the queue and never called back. After almost 12 hours later, my wife called back and it was over an hour hold just to talk to somebody. The rep said, "Oh, if you called earlier, we probably could have found somebody for you." It would have been helpful if they said, "Hey, call us back in a few hours, there might be somebody available." But they sent somebody out the next day and the technician was fine. My wife was mad though because if we didn't call back, they probably wouldn't call back until the next day. The times we’ve had AHS before went fine but right now, AHS keeps sending a bill for the service fee that we paid the guy the same day. They cashed the check a day or two after that then I just got another letter saying to pay or they could cancel our service.

We were with American Home Shield for quite a few years. Then I discontinued the service for a while and went with another company, then I came back to AHS a little over a year ago. When I left AHS, it was mainly because of the wait time to get through to people there. Also, AHS kept sending out the Sears technicians to do the repair work and I had a hard time getting AHS not to send them out. AHS did not take my word for it that they were imbeciles.

I’ve been with American Home Shield for over a year and I've had a great experience with them. My air conditioner broke on a Saturday and I submitted a claim online. A representative called and told me about the scheduled service appointment. The contractors came and showed up early, and they took care of everything in less than 20 minutes. Since the repair, my AC has been working perfectly fine. I was surely glad that I had the warranty. AHS had great customer service and I had no problems with them whatsoever.

We tried our AC right away when we moved in but it wouldn't get cold. So we submitted a claim online to American Home Shield. The contractor they sent was good, and since the repair, the AC has been working well. Everything was good and the people at AHS were friendly and effective. They got all the work done in a timely manner.

I've always had good service with American Home Shield. The AC was leaking. When it started, I called right away and the reps were very pleasant and very efficient. When the first contractor came out he gave an estimate and I questioned. I called them again and then I called the insurance people again. And they took my questions seriously and pursued it and came up with the second contractor, which actually did the service. AHS should keep doing what they're doing especially when I dig questions to the first contractor. I was very happy with them. Most places don't listen to you but they did. The rep took a while to get back to me but she did get back to me.

I recently had a garbage disposal replaced. I was able to get American Home Shield with a phone call and submitting the claim was easy. What I usually do is I have a preferred vendor and I just call the vendor. I’ve had a few problems with American Home Shield in the past because my preferred vendor went off that program and American Home Shield wouldn’t let me have them. I was able to get that resolved by talking with the manager though and I have not had a problem with American Home Shield in recent years. They send a company out here for all my appliance repairs and the HVAC work and they always do a good job. American Home Shield is prompt, efficient, professional.

We submitted a claim with American Home Shield through the automated system and they let me know who was coming through my cell number. Two techs came and they were very good, professional, friendly and quick. The tech said that if it has been a big leak it might not have made much damage. But because it was a little leak and it was behind the wall we didn't know it was there so everything had to get soaked before it ran downstairs where we found it. It was a mess and we had to get our home insurance to work on that. But everything worked well. We’ve used American Home Shield so many times and we are really thankful that we have a home warranty.

My most recent claim with American Home Shield was for the repair of an air conditioning unit. The interaction with the contractor was great but the interaction with American Home Shield was not. They denied about a half of the claim and I was transferred to their customer care center, who then promptly hung up on me. So, we came out of pocket about $500 on a repair because it was air conditioning and we needed to have that done. I’ve been with American Home Shield off and on for about six years but if I can avoid it, I would.

The AHS reps were efficient, very professional and knowledgeable when I had the pump replaced on my washing machine. The tech was good too and he got the job done right the first time. AHS was timely and they kept me informed of what they were doing and what needed to be done. I’ve been with them for a number of years now.

Our most recent claim with American Home Shield was in reference to our kitchen sink being clogged up. We scheduled the appointment through them and they sent out a contractor. The contractor came out and cleared the clog but I noticed that it still drained very slowly. We called to schedule their return and it turned into a bit of a nightmare when they came back. They were supposed to notify us 30 minutes in advance before they would show up but instead we had about a 10-minute notice. The tech came to the house and son answered the door. The tech asked for my wife but she wasn't there and he said, "Okay, they're going to have to call us." My father got there right as the technician was backing out of the driveway so he was able to stop the tech. The technician told my father that he went in and flipped the the garbage disposal switch and that we have to call the electrician.

Horrible!! Horrible!! Horrible!! Horrible!! Horrible!! I am absolutely appalled by this company! It is the weekend and first "freeze" of the year. We got into the 30's last night and my heater never kicked in. The house got down into the 60's and it has barely heated up during the day. I submitted a work request online that said went through and apparently didn't. I called later the morning and got a ticket made from the call. The company they assigned us was closed at the time my ticket was opened and wouldn't be in till Monday. I called to have our ticket reallocated to another vendor and was told by Raven out of Georgia, that my situation didn't meet their criteria for escalation. The www.weather.com shows current temp outside as 59 degrees and the low's tonight will be 36 degrees. My house is 66 degrees at the moment.

I was warned about this company. Now I know the truth. RIPOFF. We purchased a home, with pool. Pool pump motor not working, supposedly covered with extra premium for their deluxe pool coverage, so we paid the required $75 service call. I had heard their contractors will do anything to avoid covering a claim. TRUE. Pool contractor said he ‘thought’ wiring might have been chewed on by rodent. Called and sent pic to someone, came back and said yes, they ‘think’ it was rodents! And, what do you know, excluded on policy! RIPOFF. I will be following up with Dept of Insurance.

I have AHS for several months now. I've had their warranty before, then it lapsed and I just resumed service. I got a plumbing problem that started a couple of weeks ago and it got progressively worse. So I made the call and submitted the claim online. I requested service and almost immediately I got some kind of reply back. Then a service appointment was scheduled in less than 24 hours. The contractor who came out was professional and their reps came at the time that they said they would. Then they did the job, cleaned up after themselves and left. They cleared the drain and stopped the leak. So, they did what I needed them to do.

I've had a leak in the garage coming from underneath the hot water heater closet. The leak was not a fast leak, but it was consistent and persistent. Sometimes it would dry up for about a day, and then sometimes it would not dry up for several days. When I explained that to American Home Shield, they said that if it's coming from underneath the hot water heater they should send out a plumber. The plumber came out and his assessment, which didn't take long, was that the hot water heater was leaking. I asked him to show me how he could see that and he said that there's a gap on the hot water heater floor.

We had a whole system backup at the trap and American Home Shield was able to send somebody out. The guy fixed the plumbing and everything worked. He was professional. It happened on a Friday night and I submitted the claim via the web portal. But the only way I was able to make it an urgent ticket was I had to call and sit on hold for about a half hour. The rep was good though. He immediately knew that we were in an emergent situation and made sure he could get in touch with the plumbing company that was supposed to be coming out and also made sure they had somebody scheduled out. After making sure the claim was in correctly, everything went smoothly.

I’ve had American Home Shield for a very long time and I’m happy with their services. Every once in a while, I’ll get a service provider and they’re not in the control of AHS. I had an issue with my freezer when water from somewhere leaked into it and it started creating a big ice block in the bottom. I filed a claim online and it was very easy. However, the tech couldn’t fix the freezer the first time out. They diagnosed it and said that they'd come back but they didn’t. I needed to hunt them down to come back and it was frustrating. But I got it fixed and it’s finally done. For the most part, the people that AHS sends over are top notch. They fix what they say they're going to fix, and they're kind and courteous. I have recommended American Home Shield to a friend and I’ll continue to use them.

I submitted a claim to American Home Shield for my AC and they had someone come out last July or August to look at it. I came home from work and the AC was broken in my upstairs unit. They fixed it quickly though. I also submitted a claim for a washer machine the other day. This is the first time I've had that issue and they have to go look at that next week. The contractors they've sent have all been very professional and good. They explained what they're going to do and I've never had a situation where somebody was not qualified. It's been a good experience. They communicate well and send you emails. When you file the claim, there's usually an email sent to you right away. Plus, my issue gets resolved quickly each time. I will renew when my contract ends in April. It's certainly worth the money, especially on an older house.

One of American Home Shield’s contractors was out to look at the air conditioning unit. The claim was easy to submit via phone and my interaction with the reps was very positive. They were professional and courteous and they were able to answer the questions I had.

We had a sink that kept backing up and the toilet kept running so they're both plumbing but they're two different areas of the house and when I went online to submit the claim, that wasn't one of the options. We need to be able to select multiple issues so American Home Shield needs to fix that. I was afraid to submit another claim and then get charged the second time so I ended up doing over the phone and with that, there's a real long wait always. Then if I forget something and have to call back, I can forget it. The rep was very nice but American Home Shield definitely needs more people answering.

AHS couldn't help with my AC's issue. The company they sent couldn't find the cause why my AC's Freon disappeared and their suggestion was to put in $1,000 worth of Freon. I refused since I didn't know if it's going to stay in there. I decided to go ahead and change the unit out. We've been dealing with the problem for a long time. Plus, I was supposed to get a phone call back from a manager, because I wanted to have a pressure test done, but never heard back from anybody.

My air conditioner went out for the fourth time. It happened on a Friday. We called Saturday and the reps were nice and concerned. The contractor got out there Monday and he was professional and prompt. He was very considerate, too. The problem was something simple and it was an easy fix, but I didn't think it was. He flipped the switches, the amps, the switchboard, the thingamajigy. I had already done that, but I guess I did it wrong or maybe missed one. My only complaint is they don’t work on weekends, but AHS provides excellent service.

My water heater stopped working. The pilot light would not stay lit and could only get it on for just a couple of moments. It shut everything down for a day and a half. I can't shower, can't clean, and can't do everything. I tried to do submit a claim online and had great difficulty. It didn't take me to the right area. I then submitted a claim over the phone to American Home Shield. Good thing I was able to talk to the claims reps. They were friendly, attentive and not assuming. They also sent a contractor who was amazing. His name was Josh and he was up to code. Since the repair, my water heater has been working wonderfully.

I noticed that the hot water heater had slowly stopped putting out hot water and it was getting annoying taking cold showers. American Home Shield was provided when I purchased my home and I’m glad to know that. When I first called, it took an exorbitant amount of time to actually get on the line with a representative. Getting a hold of a representative sometimes at peak hours is not ideal.

I have had American Home Shield a couple of times recently and they were very efficient and they got the job done in a timely manner, so I was really impressed. They didn’t make me wait around forever and I’m glad. The glass door of my oven got shattered and I called it in and the rep was favorable. I had to wait too long on the phone but she called to see how I was and I didn’t even want to complain until she had somebody at my house. She told me to call a certain number and so that worked out fine. I've had American Home Shield for a long time and I've been very happy with it. They have been on time, they followed through and they fixed the appliance.

When I first submitted the claim online with American Home Shield, I never got a notification that the contracting company wasn’t going to do the work because they didn’t service the brand of appliance we have. I logged in and saw that the claim had been canceled. I resubmitted the claim and American Home Shield sent it back to the same company again, so I called them. The rep looked at the claim and said, “It says they serviced that here.” I said, “If you look at the previous claim I opened, the notes in there say that they don’t service that brand of equipment.” She looked and then told me, “You’re right! I’ll see if I can find somebody else.” AHS finally dispatched it to somebody else.

I was with American Home Shield a couple of years ago, then we had to cancel. I then decided to reinstall again. So far, American Home Shield is okay but I have an oven that has ongoing problems and a cooktop that doesn't work well. First, they said that they’re going to replace it then they decided they take the parts. They said it’s going to take six weeks to be fixed so I don’t have an oven for the past six weeks. Since last week they’re saying the part is coming. I talked with the contractors and they were nice but it’s very hard to get in touch with them. They’re supposed to come today but they called and they said they cannot come due to an emergency. They were supposed to replace those two but they're still not working well. Right now I can turn them on somehow but I when they come back I hope they bring the oven and the cooktop because it’s the holidays now.

I've only used American Home Shield twice since I've been enrolled with them and the first job was done well but a few months later it's not working. I had an electrician here at the beginning of the year and he replaced a part. It’s the holidays and we’d like to put some decorations outside but the outlet still doesn’t work. And then recently I called American Home Shield to file a claim and the call was short and easy. I told them what I needed done. The shower was leaking badly to the point that we weren’t using it for a while because when my granddaughter takes a shower, she takes two hours so, it was dripping water all the way down to the kitchen. When the plumber came in, he found the problem and told us how to fix it. He did not fix it at all, we did.

I needed a water heater replaced recently and the interaction with the contractor was fine. But we did extensive work, beyond what we anticipated. I hope it was done well since it was also replacing the unit, bringing things up to code and filing permits to do so. I would expect that they did all of that. One of the reoccurring problems that I have with AHS is that they don’t route the service request to providers that actually do the work. The last two times, I had to call them on more than two occasions to resend the request. There should be an opportunity to set up more criteria in their system so that they don’t have that happening. They should also have better clarity on the front end so that a customer does not need to call multiple times and then be put on hold for an extensive period of time. But other than that, all the people that I've been on the phone with were extremely courteous and tried to do their best. Overall, AHS is relatively good.

I have renewed American Home Shield every year. I made a claim once for plumbing over the phone and it was fine. The repair was top-notch. We used to pay the contractor the $75 and that changed. I started getting e-mails from American Home Shield saying, “Hey, your account is delinquent.” I’m like, “What are you talking about?” That was irritating because I was about to give the guy a $75 check and he said, “Don’t give it to me.” I called and made a payment but it’s just stupid. But other than that, their service has been good so far.

American Home Shield replaced the evaporator on my air-conditioning unit. Over the last three years, their contractors came out four times and added Freon to my air-conditioning unit. They did it at the beginning of the season, at the end of season, and at the beginning of next season, it was out again. And they never checked the evaporator. They had rerouted my drain so the water came out on the side of the house because the pan on the evaporator has rusted out and was leaking on to the drip pan below it. One of the guys last year made the pipe go back the drain of the house to circumvent the rusted out evaporator but didn't replace it. Nobody ever checked if the evaporator was leaking Freon. Because they kept on replacing a little valve or didn't find any leak. They just said that the Freon is low but they're talking about three or four pounds low on a unit. I got to pay an extra $100 because it’s my Freon.

I usually call when filing a claim and it has been easy. The reps were very helpful and communicative and they told me the name of the technician company. Within 24 hours, somebody called me and set something up. The tech communicated very well, diagnosed the issue quickly and replaced an air conditioning condenser fan. He took his time and fixed the problem with a new part at the same day. American Home Shield has been very responsive and my experience has been very good.

Our claim with American Home Shield for a water heater was a little difficult. The gas water heater got blown up so they couldn't fix it and they had to replace it. We expected the water heater to be in place a little sooner but it took nine days for it to get installed. The company that AHS dispatched was really good and helped us out a lot. The technician who came out immediately was knowledgeable and professional. We had a lot of trouble with a lot of our services but it was good for the last one.

AHS says the Damper motor and energy zone control panel are NOT Covered under the "All components and parts". Anyone care to help me understand which part of "All components" Does this part come under? My 2 story home has one Central Unit and 2 Thermostats and Damper Motors inside ducts to heat different areas of my home.

I opened a service request via online and the technician scheduled the service appointment immediately. However service contractor (Whirlpool) diagnosed that my washer is very old and parts needed would require authorization from AHS as cost to repair would be more than the value of a new machine. Since then I have not heard anything from either of them. Whenever I called, I have put on hold queue for 45 plus minutes. Once I got hold of someone to talk to me, then told me that somebody will call me back to follow. It's been 4 days since that promise was made but nobody called yet.

I have been trying to speak to a real person for 2 weeks about my service request. I am in need of a replacement appliance because the parts are no longer available but I cannot get through to anyone. I have been on hold for hours and it's very frustrating to have already paid for my service call that was weeks ago and still don't have a working microwave because I've wasted so much sitting on hold with no resolution.

I have had a few experiences with AHS. The hold times for this company are just ridiculous. The rep has no authority to do anything. I have a contractor that is supposed to fix my boiler. They never showed for the appointment after confirming with the office staff that morning for an 8 am to 12 pm. They never showed and when I called back the lady thought she talked to me 5 minutes prior. I called and had to get a supervisor to request another company because the rep is not allowed to do so. The case was switched to another contractor at that point.

I recently requested service for my oven. After I got the large wait time window, I waited for the contractor to come out and they no showed. Of course they are closed on weekends. They STILL CHARGE $100 service call! Called to get charge reversed and also requested a different contractor and when the rep couldn’t give me an answer I requested a supervisor, then I was told it would be a 45 minute wait. WTH??? This is why I will be looking at competitors when my contract expires. Now to add insult I told them to put on record not to ever assign this contractor to my house due to the no show, and soon as I requested another call I get the same company. What a joke of a organization, in a age when customer service is everything yours is horrible! Still haven’t gotten a call from anyone with resolution to my concerns!

The people at AHS that I’ve talked to have been pleasant. I had a claim with them a month ago which is linked to my most recent claim. I have some leaking pipes and submitted a claim for it. I’m satisfied with my experience with them. However, I just don’t understand why they didn’t take care of it all at one time.

American Home Shield definitely sent competent folks out to do the repairs. In the year that I've been with them, I've had two contractors come out and they both repaired what we needed to be repaired. The last time I filed a claim, I had some things that weren't working and I called AHS, and the contractor came out within a reasonable amount of time to check on the issues but they had to come back. But the contractor was a different company this time and they said that I had used them before. The other contractor seemed to be a little slow in calling the consumer once AHS gave them the referral. I had to call this contractor myself because it had been several days since I submitted the claim and they said, "Oh, it was in our inbox," and I didn't know if they hadn't checked their inbox or they didn't care. It was five days before they were able to come out.

Lately, I had claims with AHS concerning the air conditioner and dishwasher at our house. They had to come out a couple of times for the air conditioner. Initially, they thought it was fixed, and it did seem fixed, but it wasn’t. Then they tried really hard and finally got it fixed. For the dishwasher; the people from Sears had to order a part and the part came so they are coming back out here next week.

I submitted a claim for my air conditioner online because I couldn't get anybody from American Home Shield on the phone. They kept telling me I didn’t have an account. My daughter-in-law did it online and it was fine. The contractors called us right away and they came out. The air conditioner works now and I've been very satisfied.

I contacted American Home Shield for the option to have the new house rekeyed. They sent me emails telling me that the appointment was confirmed and it was a satisfactory experience with them.

American Home Shield has always been cooperative with everything and their reps have always been polite and prompt. When we called in our problems, they would either give the name of a contractor or they would send the job out to the contractor. If I didn't hear from the contractor, I contacted them and we usually get the service within two days. After the hurricane, we couldn't get through so we submitted a claim online. My husband got it right away and didn't seem to have any problem with the website. Recently, we had AHS replace our worn out garage door opener and they did that promptly. Then our AC went out and was also replaced. The repair people who came out did all in a professional way. We've been with AHS for quite a while and we've been very pleased with them.

The AC messed up and the contractor that American Home Shield sent was very professional, friendly and knowledgeable. Now the AC is working better than before and I am very pleased.

The AHS reps are very professional and very polite. I first submitted a claim three weeks ago when we had a water leak in the house and they gave me who's going to come out and the subcontractor was very prompt. I appreciate what they did. During the repair they set up and took care of the house in a way that I didn't expect and they were very quick. The company that they gave me was Paul Davis Restoration. I would highly recommend that company to anybody. They are very expedient, courteous, very professional, answered our questions and took care of our problems.

My refrigerator was not working and it took me hours and hours to stay on hold when submitting a claim through phone with American Home Shield. But when I went through the mobile app, I was able to open up the ticket fairly quickly. The only drawback was that I have to pay upfront for the deductible. Luckily, something happened and I didn't need that service anymore. I was able to get through when I called them back and they were able to cancel the service call and would refund my money. They initially sent me an email that a charge was taken, but I haven't received an email about the refund taking place. Other than that, the experience was pretty easy.

My air conditioner stopped working and filing a claim for it with was very quick. AHS sent contractors who were outstanding. They knew exactly what was wrong in the beginning and fixed it right away. It only took about 30 minutes and they took off. I had to pay the maintenance but it wasn't a major problem. I've had AHS for a month and so far, they seem to be doing what they said they're going to do and I appreciate that. It's been a good experience.

The sink in my bathroom wasn't draining and AHS couldn’t fix it. The tech said they tried to clear out the drain line and they couldn’t do it. The guy told me the snake wasn’t long enough. In the meantime, American Home Shield had called me saying this isn’t part of the contract and it is my responsibility to get this fixed myself and that they would not be able to come out to do anything to drain the line.

We had a problem with one of our AC units. I called AHS and I told the girl that we had some people that were going to be staying upstairs and it was so hot there. So, they worked as fast as they could for us, which was nice. I had nothing but fine experiences every time I've spoken to them. On the other hand, we had several people come out to fix the AC. It was a long ordeal, but it ended up getting resolved.

I definitely enjoy using American Home Shield. I did my claim for the garbage disposal online and they called me back fairly quickly to start setting up the appointment. The contractor was really nice and was very professional. He came in and assessed the situation. At first he tried to salvage the parts that were in there already and then let me know that he couldn’t, so he replaced the garbage disposal for me. He showed me the old part and also showed me that everything was working and running before he left. He was done within a couple of hours. It was a quick and easy experience. American Home Shield's customer service was great, especially considering how quickly they contacted me. We already have some other things lined up that we’re gonna call them for pretty soon.

I sell AHS to sellers and buyers since I'm a real estate agent. It's a benefit that I offer to them. I also have AHS for my home. I've had a policy with them for two years now. I live in a nine-year-old home and my AC went out recently. Unfortunately, it happened on a weekend, a Saturday, but I made the claim online and I was fine. I could tolerate it 'till Monday. The response time was very quick. They gave me the name of the contractor that I would hear from. I had somebody come here on Monday and it was repaired swiftly. I was very happy with the contractor that came.

I've been with American Home Shield for two months. Recently, the drainage line was clogged. Submitting a claim with AHS online was fast and easy. The website was good and if I went through it, the claim process was smooth, straightforward and fast, and the issues were settled very easily. But if I had to call AHS, the wait times were crazy. I've waited from 30 to 40 minutes and got no response, so I was frustrated if I had any questions and called in. I got bounced around from one rep to another. The reps were courteous and tried to help, but they didn’t have the knowledge nor the authority to do anything, and the issues didn’t get solved.

I had a contract with them with (**) which was supposed to start on Oct 13th 2017 and I had to update my payment options. I called their customer service and updated it on the same week and they said it was all good and after 2 days I am getting a notification that my payment was declined. Again I call them and they told me that the previous person did not do it properly and again for the 2nd time I updated it after waiting on the phone for 50 minutes. So on October 24th I am getting another email that my payment was rejected and I call them again after waiting for them for 50 minutes on the phone, so the customer service rep tells me that the other person forgot to click on the ok option.

Do not buy warranty, will deny your claim. I have had 4 through this company and went to make a claim on fridge. They denied and told me to put it back in the kitchen even though I was remodeling. So I put back in kitchen and they said they would cover. They authorized the tech to fix. Once the first tech found out his fixes didn't fix it, they sent a second service provider. When the second service provider sent in for authorization, they denied based on it wasn't in the kitchen.

I placed a claim with AHS around 6/1/2017 to have my Coleman heater fixed. They sent a repair company from out of the area to fix my heater. After 3 months and 4 service calls, the heater was not fixed and AHS referred me to another company. On 9/1/2017 AHS send another out of area heating service company. After 2 visits and multiples new parts, they could not get my heater to work. The second company has been requesting AHS replace the heater. As of 10/25/2017 AHS will not authorize replacement after 2 repair companies could not fix the heater, multiple new parts installed, and 5 months since I first requested service. They want to send the same repair person out to troubleshoot the heater again. Do they think he can perform magic after spending hours on two previous calls, installing multiple new parts, and informing AHS he is not able to repair the heater?

I have called numerous times in the past 2 years. There seems to be one big problem... No one wants to answer the phone. The average wait time is 30 minutes or more. Not wanting to keep hanging on the phone to see. Who will answer the phone??? The companies they have contracts with seem to be on the lower end of the spectrum. By knowing this... on calling for service for the past 2 years!!!

American Home Shield provides peace of mind for my home and the service has improved to completely replace the negative feedback they received several years ago. I went to their website and submitted a claim for our water heater. It was easy and within an hour to two, I received a text message that the vendor had been identified and will be contacting me within 24 hours. However, I wasn’t happy that at one point I had to call in twice because I was given numbers to contact a vendor which AHS should be able to do. When the rep hung up, I had to get right back and be on hold an hour or so trying to get in. We tried to reschedule with the original vendor, ran into a lot of back and forth trying to get back on a schedule, and it became very difficult.

It was extremely easy to place a claim for our air conditioner with AHS. I got online, put in my zip code and address, and my policy popped up. I clicked request service and within 15 minutes when we submitted the claim, somebody was out. We've had a local air conditioner guy come out twice and he resolved the problem. We also had a plumber come from Montgomery, which is an hour away. He was at our house for three hours, did more than he was supposed to and did an excellent job. Everything was done well and our experience has been very easy and excellent.

We’ve had American Home Shield for a few years now and I've been happy with their service. It was easy to call and explain the recent claim I had for my garage door and they understood what I was talking about. The contractor who came was excellent. The repair was completed about an hour and the garage door worked better than it did after.

I have been with AHS for about four years and I like them. I call them and they help me out. My most recent claims were for my appliances, refrigerator, and my garbage disposal. I usually submit claims over the phone and sometimes online. The reps were very friendly and the contractors are always nice. Since the repair, all my appliances are working good. I’ll stick with AHS.

I submitted a claim to American Home Shield for my range and washer issue which started a week before I called. Their claim process was so easy and painless. I got a call from the repairman the same day and he was out the next day. He was very knowledgeable. My range was acting up and he fixed it in 10 minutes. And he said that he knew what the problem was with the washer and that he was going to try ordering one part first and see if that works. If that doesn't work, then it's going to be the control board.

We submitted a claim online for our dryer with AHS not more than a week ago. I’ve had the contractors here twice and they’ve been very good. The dryer got fixed quickly and it was like it was before, the way it should be. I would highly recommend AHS to anyone.

There was a leak in our faucet, and I submitted a claim with American Home Shield online, which was easy. It took a few days for them to send a contractor but it was acceptable. The contractor who came was very nice and a very experienced person and he fixed the problem.

My tenant called to tell me that the microwave stopped working so I went online and submitted a claim with American Home Shield. It was very simple. They told me who would be calling me and he called within 24 hours. We had to make some arrangements because of my tenant's work schedule. The tech was awesome, flexible and easy to work with. He fixed the problem the day he was out there and it was easy. American Home Shield has always been easy to work with and most of the time, the contractors get with me in a very timely manner so I'm satisfied. Also, most of the contractors who I have dealt with had been very customer oriented. American Home Shield takes a lot of the headaches off me trying to find a contractor.

American Home Shield has sent contractors to my house to fix my air conditioner three times now but the unit is still not repaired. They also take forever to get somebody out. I have a pending claim with them but the system isn't very clear on how to bring somebody back out without us having to pay all over again, since you're not supposed to pay within the six-day window. Also, when you call, their system doesn't give you many alternatives as compared when you're talking to a person. However, getting a person to talk to is terrible. But once I got a live person, my experience was good. American Home Shield should hire a few more people to talk on the phone. They should also update their system as to where you have a few more choices. And if you can't get the system to answer your question, must get to somebody quicker. Otherwise, we're wasting 45 minutes to talk to somebody.

We had a slow pinhole leak in our kitchen. We filed a claim with AHS and it was pretty easy. We submitted it online, received a call within 12 to 24 hours, then had something scheduled for the next day. The contractors they sent did an initial scheduling call, a quick visit to fix the pipe and a follow-up call the next day to make sure everything went well. They managed to fix the leak and that's all that mattered to us.

I recommend American Home Shield. I called them to report that my washing machine was not working. The rep who I talked to was very nice. They had a company call me and set up an appointment to come. I called on a Friday and the contractor called on Monday. The contractors, who were a husband and wife duo, then came to work on the unit and they did a great job. I was really pleased with them.

I've had nothing but good experiences with American Home Shield. They sent out someone to fix my garage door recently and it was exceptional. The guy who came out was was pleasant, polite, efficient and knowledgeable. He was on time, explained why the unit wasn’t working and fixed what I needed to have fixed. The only problem with them is getting a rep on the phone since it's a long wait. But with all the fires and hurricanes over the country, I bet they are busy and my dishwasher and my garage door and my disposal are minor compared to what some people are going through.

I had my air conditioning quit working and so I reported it, and American Home Shield had somebody come out. It happened on a Sunday, so I didn't get anybody else until Thursday. I submitted the claim online and then I called. I thought when I enrolled with them, they said within 24 hours, but this was when all the storms were going on. The contractor that they sent out was very polite, explained things, told me everything he did and made sure it worked. I had to pay the $100 for the claim but since the repair, my air conditioning has been fine. I just joined three months ago and I'd like the service to be a bit quicker. Other than that, I was pleased.

We had the fan motor of the compressor at the house that we were selling start to make loud noises and it wouldn't quite cool as well as it did before. The noise was so loud, it could be heard all over the neighborhood. So, I called American Home Shield and said that it wasn’t working efficiently, and that I thought that there was something wrong with it. AHS called the company, who came out pretty fast. They looked at it and said that there was indeed a problem with the fan in the motor. That was the reason why it was making all that noise. and it needed to be replaced. He said that they’ll do it for me, and asked me to turn it off because if I kept running it, the pieces that are working well could be damaged.

American Home Shield Home Warranty, DON’T WASTE YOUR TIME AND MONEY! It’s a SCAM. I’ve been a customer for 4 years with no claims. On Sept 20th I filed a claim because my refrigerator was not cooling or freezing. Standard is they hire someone to come out and service. That contractor has 24 hours to contact you and set the appointment. Contractor’s first availability was the following week, diagnosed it and they needed to order a part. The following week’s scheduled appointment deemed the part defective, and had to reorder. I asked THEN for a 2nd opinion and AHS said it would be out of pocket. The following week the part came in and once again had to get on schedule for repair. That part also didn't work and after 3 hours of further diagnosis AHS now wants a 2nd opinion. This is after 3 individuals have been to my home and diagnosed the problem, and said refrigerator needed to be replaced.

2.5 weeks ago, I put in a claim needing my washer fixed and my dishwasher fixed. After waiting 1.5 weeks for parts for the appliances it was determined my washer was not able to be fixed. They "fixed" the dishwasher and they would call me in 1 business day to get my washer replaced. This was Friday, October 20th. Well today is Wednesday, October 25th. I still haven't gotten a call from AHS, I spent an hour on hold to speak to a representative, who then put me on hold while he made phone calls. At about 1.5 hours on hold, I was disconnected. It's been 2 hours now, no callback from this person working on my file. So now I have been hold for another 45 minutes to speak to someone about when I will get my washer replaced.

Our microwave and refrigerator broke, and we are up to three weeks with no repairs because there is no one to service our area. On October 8, 2017, we called American Home Shield (AHS) to report our broken microwave and place a repair request. On October 12, 2017, we called American Home Shield again to report our broken refrigerator and have it serviced under the purchased warranty. My husband and I have called the company multiple times between the 12th and today, the 25th of October. We have been told multiple times there are no vendors to service our area, but we can call a vendor ourselves with an outside authorization number. So, we tried that. When we called all appliance repair companies within a 40 mile radius, they all said they will not work with AHS and cannot help us. We've called AHS back to inform them that no vendor in our area wishes to do business with them and therefore will not help us.

My range hood stopped working 2 weeks back. I filed a complaint. The first contractor they assigned me didn't call or pick up my call. A week later I called again. I was waiting on phone for 1 hr before someone picked my call. They assigned me new contractor. Thankfully new contractor called me next day. When I told him the fan in range hood is not working. He told me he cannot fix that. Now I am again trying to call AHS and again I have been waiting for someone to pick my call. Why are they assigning contractor who is either not picking or cannot fix the appliance I have been calling to fix?

Currently, I have a home warranty contract with American Home Shield (AHS). The contract is identified as a "3X3 Combo" meaning it covers my appliances, plumbing, electrical issues, etc. AHS was notified by one of their plumbing contractors that my water heater needed to be replaced - that was back on 10.13.17. I was told that they would cover the cost of the water heater but not the "modification" cost that the plumber would charge. The plumber (Grade 'A' Plumbing) wanted to charge me $400.00 for "modifications". As a result, I asked for AHS to send me check, which is my option as a customer. Per AHS, the "cash out" option is suppose to consider the cost of the water heater and labor. On 10.18.17, AHS told me they would send me a check for $403.91 after I submit an invoice for the replacement of the water heater.

Our air conditioner wasn’t working. We had attributed it to the fact that we had a huge oak tree fall on our house. We thought that it was because the AC was trying to air condition our attic from all the holes we have. It turned out that it was an easier issue. The contractor came and figured out that a rodent got into the outside of the AC, and he was able to fix that pretty quickly. Everything was good with American Home Shield. They were able to help out with the issue right away. It was an easy, quick, turnaround kind of experience.

I called in April to have a water tank checked since it was leaking. It was replaced it and the manufacturer of the tank took responsibility for it. But last month, the tank started leaking and flooded the first floor of the townhouse the day before closing. Trying to get anybody on the phone is a nightmare as the wait time was over an hour. So, the only way to submit a claim was online and their website was pretty basic. All I needed to do was log in and then tell them what the problem was. Then they have sent the same people for plumbing and they had been very great so I've had no problems with them.

American Home Shield came with the new house and I’ve been with them since July of this year. When I called them about my pool pump, the representative was non-existent. I tried to call them and couldn’t get through on the telephone. When I did it online, the response time was as predicted. The repair company contacted me within 24 hours and set up an appointment. It was all within the guidelines. I filed an extension of the same claim because it turned out the work wasn’t completely done. They didn’t quite understand the scope of the work that needed to be done so, we worked that out.

I made an online claim to AHS because my garbage disposal was leaking. The contractor was really good and professional. They broke down all that they have to do and everything has been great.