American Home Shield Reviews

I needed to get my front door rekeyed. I called American Home Shield and they sent out Kern Key Services. We had a miscommunication regarding the scheduling, but the issue was quickly and easily resolved. The employee that came out to re-key the lock was very helpful and fast.

I had an AC issue and the AHS rep I spoke with over the phone was excellent. She took care of my claim. Absolute Comfort AC came back out and told me that the unit overheats and that he had to put some water or some type of handle kit on it to cool it down. And when it cooled down, it would go back to being cool again. We asked him why that happened and he said that the issue was that it was not a good unit. I told him that AHS replaced that unit just three years ago. He said that AHS didn't give us a good unit. That didn't make sense to me so AHS might wanna follow that up with him. I've had American Home Shield for numerous years and I have them for some of my other properties that I service with and I've had nothing but great experience with them. If I have a problem with any of the service technicians they send out there, I always get great results, and their reps get it taken care of for me with no problem.

I've had American Home Shield for two months now and their claims process has been very simple. When I had an electrical issue with the breaker box, I just called them and told them what I wanted done, and they scheduled the service. In a day or two, the electrician came out, they took care of the situation, and explained to me how it was working. The contractors were very professional and the experience was very satisfactory. Everything worked very well for me.

I was satisfied with the customer service the first time I had to use Home Shield. I called them when my AC just quit working and the claim filing process was easy. Sevier Climate Control came out and they had to replace the motor on the condenser fan. They came when they said they were coming and they were efficient. However, they had to get parts and that took a while. Other than that, having the warranty is going very well. I've only had the policy for a year and we had two claims in a row, but I’ve had no problem with both.

I submitted a claim online to AHS because my heating unit had to be repaired. The claim process was easy. I like doing it online ‘cause you don’t really have to wait on hold. The process was also pretty simple. I just chose what type of heating unit I got. And the repair guys called me within a couple of hours to schedule an appointment. The heating was just blowing cold air. The heat wasn’t kicking in. Now, the heating works. And while the repairman was working on it, he found the problem, and then when he fixed it, it tripped something else and they had to get a circuit board, but it works fine now.

The bracket on the chain that lifts my garage door broke off from the motor. I submitted a claim to American Home Shield and the rep whom I worked with was very helpful. They sent #1 Garage Door and the tech showed up the next day after I called. Everything went very quickly and smoothly. The tech did the job and now the door works. I've had successful experiences with AHS so far, from making the phone call to having the contractor get here and take care of my issue in short order.

We recently had problem with my bathroom where the exhaust fan and the bathroom fixture weren’t working properly, and then my other room’s fan would not function properly as well. I spoke to someone at American Home Shield and they were so professional. The gentleman that was sent out came and he fixed it. They called within 24 hours and the service was fit for my convenience because whenever I was first available, I made the appointment. He was amazing. They came back for a follow-up immediately. Everything is running well now.

I have a new heating system but there's something faulty with it. I submitted a claim for a repair to American Home Shield and I'm still working with them. The tech they sent got it working on the 28th but then it went out again. The techs came back out that following Friday and said that they would have to reorder a part. The contractor sent all that information in to AHS on the first and yesterday I was contacted and told that the part would be in on Friday. AHS' reps set an appointment for me on Monday. They've been spot on in terms of communicating. I also love that they send text messages to my phone to let me know status updates. Unfortunately, it sucks ‘cause it’s really cold and it’s winter and my heat’s out. Even so, AHS has been excellent in terms of customer service, feedback, just making sure everything’s moving as fast as it can be. I wish they could get the part a little faster but everything else has been great.

The garbage disposal was not working. I called American Home Shield and it was very good speaking with the customer service. The next day, in the morning, they sent Matt's Plumbing Services. The contractor kept me informed of when he was getting here. When he got here, he was very efficient, the way he did the job and cleaning up after himself. So I couldn't be happier. I'd recommend AHS to anybody.

After submitting a claim online to American Home Shield when I didn't have heat, they sent Cecil & Sons to do service. The tech was very good but then when he came, there was no power to the unit so AHS had to send an electrician after him. I spoke with Cecil & Sons and told them that sometimes I get heat and sometimes, the thermostat flip flops. We're just holding on to see.

I call whenever I have a claim so I can explain exactly what’s going on, and it’s been up and down with American Home Shield. Certain reps would try to work with me and help out, but the other ones don’t. Other than that, when I had issues with the ice maker in my fridge, Whirlpool came out. The tech repaired the ice maker but he found another problem with the filter system. He wasn't able to resolve everything within the same day so he had to do follow-ups. In the end, they did a good job fixing it.

I had a sewer line that cracked on the main sewer line. I filed a claim to American Home Shield through the phone and my interaction with rep I spoke with was very good. The contractor that came out from Air Squad was very professional and very informative. I was scared the problem was worse than what it was, but he made me feel comfortable. Everything has been operating better than it was before since he's been out. The problem must have been there for a while and we didn't know because we had put a new toilet in about two years ago, and my husband always complained that the toilet was flushing slowly. We had to flush it two or three times to get the waste to go out. And since they fixed that sewer line now, it's like one flush and everything goes away.

I prefer to call in claims at American Home Shield, only ‘cause you can hear somebody talking. Recently, the coil in the inside for the heater went bad and it was not heating. Arizona Value Appliance Repair came and they were fantastic.

I asked American Home Shield for a service call when my water heater was leaking all over my balcony. We then had Air Pro Master and they replaced my water heater. They were 100% excellent and they had great customer service. We had some issues with American Home Shield in the past because of billing, where they asked for money I didn’t owe, but other than that, our experience was pretty good.

The air conditioning went out and the biggest frustration for us in the whole process was calling on a Saturday and not being able to get anybody out until Tuesday or Wednesday the following week. After that, the tech fixed the vacation home for us. So, they did take care of all the other stuff. Once they got it done, the air conditioning is working well, and everything has been going fine since then.

I have two claims open. Both contractors came out last week and everybody’s been really nice but neither one of the claims' resolved. One is for my garage door which keeps opening and closing by itself. When I get up in the middle of the night, the garage door is open even when I’ve locked it. Somebody can come right through my garage and come in the house. The contractor's waiting for the panel board for it. The other claim is for my dryer and the contractor who came out for it said that there was an airflow problem that's why it wasn't drying the clothes. He said he was gonna have to call HVAC but I haven’t heard anything since then. I contacted Home Shield today to ask them what’s going on and they didn't give me an answer either.

Hers & His Plumbing came for the clogged bathroom sink and the shutoff valve and copper tubing running to the dishwasher that was leaking. They were good. All has been performing great now. I called AHS for this claim and talked to a representative who was good. Usually, I get the contractors out within 24 hours.

American Home Shield was very helpful and was able to get me a local service provider right away. I got a call the next day and if there were any questions or concerns and I needed to call them back, they were very responsive. For the most part, the contractors have been really good. However, when I needed a hot water heater and the inspector came out, he didn’t approve it. And so, when I called the company to come back and fix what didn’t pass inspection, they told me they weren’t responsible for that.

AHS' website is very streamlined, easy to use, and user-friendly. I did a claim there for an issue where the burners were lighting but the stove was not getting warm. They gave me an expectation of hearing from the vendor within 24 hours. But that expectation wasn't met. American Home Shield, for some reason and no matter how many times I update this information, always contacts the owners instead of having me listed as the point of contact. I'm the property manager. That always causes a delay in getting the necessary information to schedule an appointment.

I filed a claim with American Home Shield for a dryer. The rep that I spoke with gave me an appointment, and the contractor arrived on time the following day. Everything worked well. The guy spent about a couple of hours, found the problem and then fixed it. It was perfect.

There was water backing up in my basement so I thought one of the lines might have been clogged, which it was. I did my claim with Home Shield online and by this time, I've been with the warranty company for two years. The claims process was easy but I felt like there were a lot of loopholes on what was covered and what was not. It was like a shot in the dark if you were gonna be covered for the work or not. I have an older home with older appliances. If I had newer appliances, I definitely would not have Home Shield. I wouldn't recommend them unless you absolutely have to have a home warranty.

The AC wasn’t working and Comfort First Heating and Cooling came out. They fixed it and it started working. They changed the compactor on it. Then when my wife was sitting here around about 1:00 at night, the AC was on, and the heat just turned on by itself. We had a thunderstorm early that night. I don’t know if that caused it. The contractor came back out. They looked at it and didn’t do anything. It was working fine.

I filed a claim online with AHS and their process was very easy. Then the contractor, Blue Star Plumbing, called the same day that I made the request. I had to call them back the next day and they came out the following day. They also called me 20 minutes before they got to my house so I could leave work and meet them there. Their service was good, too.

The pool wouldn’t draw suction, so I called American Home Shield. The first time that the tech came out, he worked on the unit, but he didn't get completely done because something got overlooked. And when I called them to come back out, they set up an appointment for him to call me. He did call me, and he came that same day. He did fix it, and everything is working fine now. So, it’s been a good experience.

I’ve been with American Home Shield since July when I bought my house and I called them to submit a claim. The process was good as well as the contractor. He replaced the breakers on my electric panel. I would recommend AHS.

I recently needed the lid to my washer replaced as the plastic pieces were breaking off. I made the claim through American Home Shield and they assigned River City to come out. I talked to an actual person both at the warranty and at River City, and River City contacted me within 15 minutes. It was a simple fix. The tech just needed to order the part and come in and install it. He was in and out in 10 minutes. I had the same issue about three months ago, and I had to call again and repay a service fee for the exact same issue and the exact same repair. Essentially, I had to pay for it two different times within a three or four month period. I was just outside of the warranty window, and it was a brand-new washer lid that was replaced. It was an easy experience and the issue got fixed, but I was disappointed with having to pay for the same thing within a matter of four months.

The tenants in one of my houses called me about an AC that wasn't cooling. I called American Home Shield, then we called the contractor. The interaction and the service provided by the contractor were great. I'm very satisfied. I had a warranty that I was not pleased with, and that was why I switched to AHS. I sell real estate so I sell a home warranty with every house. Now, when I sell home warranties, AHS is all I sell. If a friend would ask about AHS, I'd give them AHS's number for them to call and get one.

My experience with AHS is good. When I needed something, I could schedule anything online without calling them. And, that’s the easy part. Our recent claim was for a washer. We saw the water was dripping from the front door. So, we thought it might be some leak. I went online and submitted the claim request to AHS. I got an email from AHS. And, the service company was going to contact me. But I called them because I needed the service, so I could get an escalated request. The contractor came here the second day. He gave the next day appointment itself because they have the slots available. So, it was done very quickly. But it was not a leak, but it was something we had to with the place. It was a very minor thing. So, he explained how things work. It was very good.

I’ve had American Home Shield forever and I’ve been satisfied every time. I recently made a claim via the website when all my sockets outside weren't working, and I was given an estimation on what time to expect the contractor. Light It Up Electric came out the next day and their service was wonderful.

Our toilet kept running and running. Submitting claims to AHS has been so simple but then we don't get to talk to a live person. It's a little impersonal. Still, their process is quick. They give me the name and the number of the contractor who will be coming out. For my toilet claim, they sent Loyalty Home Services out to do service. Their techs were wonderful. I would like to know if I could request a certain plumber or electrician to come out via AHS. I really liked Loyalty and if we were to have another plumbing issue, I would like them to come out again.

AAA All Brands Appliance was dispatched out for the AC, which wasn’t coming on. It was working on the thermostat, but the vent outside wasn’t coming on to click it. I did the claim online and I liked that I didn’t have to sit on the phone and call somebody at that moment to ask for service. American Home Shield told me that I should hear something within 24 hours, and the first contractor called within 30 minutes and we scheduled the appointment. However, they didn’t work on my type of unit so I had to wait for another person to come, which was a little bit annoying. Before they call me to schedule, they should know which unit I have. I had to wait another couple of days to get someone else to come.

The AC wouldn’t come on at all and I submitted a claim to American Home Shield for that a while back. The contractor got there and asked a few questions, then he got down to where the heat pump was and went right to the problem. He was done in a short amount of time and I was happy with the service.

We had a rainstorm that happened last week, and the temperatures dropped really fast overnight, so we put on our heat. We thought the heat had been done, but what had happened was our gas line had been shut off because they were doing road work in our area. I thought we had turned it back on, but we had not. We called American Home Shield because we thought something was up with our unit. Also, I got an email from AHS about the $75 tune-up to get ready for winter. I called other places prior and they were more expensive. So we called AHS and within 30 minutes, they had it scheduled. And then the gentleman from Myers came out, and he saw that it would run, but there was no gas going to it. So, it was just air coming out. It was just a $75 tune-up that we had. I was very pleased with them.

Valley Air Systems came out recently and inspected what the previous guy had done. The first guy from Jerry's Refrigeration that was there before didn't fix the drain line underneath the end of the house, so Valley Air finished that up. They got it done in a timely manner and everything’s working fine. I’m very satisfied with American Home Shield.

I don't have any problems with American Home Shield, but canceled from my service because I bought the house and replaced all the appliances in the house. The only thing that were old were the air conditioning systems and both systems were replaced with some help from American Home Shield. And then I had this leak in the sink. I called AHS for 75 bucks to come out and fix that, and I said, "Why am I paying $500 a year when I'm under manufacturer's warranty for everything?" I have some good contractors now, thus the AC contractor I'll follow up with and have them do my tune-ups and everything, and then I've got a plumber now that I can call directly. So, I've got local folks I can rely on that know my house.

I filed a claim to AHS over the phone about my countertop stove, baking oven, which is like a range. It didn't go through the range of setting the stove. It was either on or off. There was no medium or low. The tech from Rob’s Appliance Service that came out was nice. The repair has made the day to day operations in my home easier.

We had a plumbing issue where our water heater kept shutting off. We’d turn it on, and it’d shut off again. We made a claim online and the AHS website was very user-friendly. It was excellent. We were then told it would be 48 hours that we would hear from a contractor and when he came, he was great and very informative. He explained to me what he did and then what needed to be done. We’re happy that the water heater is working now and we’re taking warm showers again.

IRH Plumbing came out recently for the water heater which rotted. I had called American Home Shield, spoke with a rep and it was good. They didn't call back quite as soon because it was a weekend, but the contractor that came was very professional. From the time I filed the claim, it was very quick. I had hot water again by Tuesday night, and it's good to have a shower again.

Everything has been pretty efficient when I submit a claim to Home Shield. It's very nice to do claims online. I find it easy because I’m a truck driver and I have tenanted houses. So it gives me the ability to set it up without even picking the phone up or speaking to anyone. And then I can just phone or text my tenant so that they can make the necessary appointment, and it leaves me out of the loop. But you can also call and they will send you a notification of the contractor’s name and number so that you could set an appointment. It works pretty well. And then once they contractor is done, Home Shield asks for a survey on how their service contractor behaved and whether they were prompt and finished the job. So, they’re doing very well.

The contractor was supposed to put in a heater that was the same BTU as the original but they put in one that was too big for the existing pipes. More BTU would have more output and realizing that early on would've been very helpful. The heater wasn't tremendously larger but they are very sensitive and if there's not an adequate flow of gases for safety reasons, then it doesn't turn on.

I do my claims with AHS online because it's faster and easier than over the phone. I had an intermittent issue with the heater on my pool, and it acted okay when the contractor AHS sent was there. He cleaned it up and then left, and it was working. He did what he was supposed to do. But a few days later the heater stopped working. I’m trying to figure out what makes it work and not work, and get the contractor out again. I’m gonna see what American Home Shield will do. If they will call him out again and squeeze me for another 75 bucks.

My furnace would click on and click off. When it makes the connection, it would blow cold air for hours. When my husband called AHS, they made him pay the $106 copay. They sent All Temperature Heating & Cooling who was trying to come right away but couldn't 'cause of our work schedules. All Temperature was very prompt and called me when their tech was on his way.

I prefer to do my claims online with AHS. It’s a pretty easy website. And the contractors, so far, have been fine. But when we had an issue with the pool equipment we had a ridiculous Chinese fire drill of getting people out here. The first electrician that was sent out to do it didn’t due his due diligence and check everything. It was really inconvenient and right during the height of swimming season. And in Texas, it’s really hard to keep your pool clear if you’re not circulating. We went through that for at least a month until finally they sent a different guy out with the electrician who said, “Mmm, it’s the panel, and somebody didn’t check this.” The guy was able to fix it and we went on from there.

For two years that I've been with AHS, any claims that I’ve submitted to them has been very easy to deal with. AHS is very responsive, so I really appreciate it. Their website was very easy to navigate. I recently went online to file a claim for my garbage disposal. When I turned it on, it made a lot of noise and when I looked in there, I pulled a piece out of the blade, so I figured it was broken. The contractor that was sent out was awesome. He explained everything that he was doing and he talked to me about the new garbage disposal that he was putting in. He was very friendly and informative. He got everything completed within 24 hours and the new garbage disposal is working great.

We’ve been having a problem for a long time and we just didn’t realize to what extent. We thought something was wrong with the toilet and all the fittings, but it ended up being my floor was uneven. Had I not had the contractor come out, I would have never known that. So, he was able to fix our problems and he said we shouldn’t have anymore. He was very professional and knowledgeable. It was great. I’ve only had to use American Home Shield twice, when I first moved in, and then 10 years later. So far, I’m very happy with them. They are on the spot. When I have a question, I can call and ask them. I’ve called and asked them on other things just to verify my coverage and I don’t have any problems with them. I plan on staying with them.

American Home Shield's online process is quick and easy, though I wish that they would give an option to select the company that it gets assigned to. For example, I had to open two different claims related to our refrigerator and I got assigned to two different companies each time, and I just wanted to stick with the company that had come out the first time since they were familiar with our location. I had to call and see if I could get it reassigned.

Our AC was leaking and the AHS contractor that came out for it was good and professional. They're coming back tomorrow to finish the repair.

Two months ago, Home Shield sent Sears Home Services for my washer. They kept saying they had to order a part and it took over two weeks to get it fixed. They changed the motherboard and now it’s doing the same thing again. They needed to come back back out for the service again so I gotta file another claim. On the other hand, On Time Plumbing & Heating came for backup plumbing and they did good. My wife said it went great. I filed the claim on a Tuesday or Wednesday and the technician showed up on Friday. He took care of everything in one day and everything still works.

Whenever we went to turn the heater on, you could hear it would start its sequence, but then it would just shut off. And then it was doing some other weird things with the thermostat. Submitting the claim to American Home Shield went very easy with no problems at all. So I was very happy with that. Grady’s came out and checked the heater. The tech said there was some part in the attic that was bad. He also changed the thermostat in the hallway because he said if you bumped it, the battery would lose power. So, they went ahead and changed the thermostat and that other piece up there. They got it done just in time for the major cold spell that we had the very next day. It worked out very well.

So far, the American Home Shield website has been pretty easy to deal with and I've been pleasantly surprised. It gives you the contact and the phone number almost right away. I had an old pipe underneath my kitchen sink that recently had to be replaced. The guy from Greenway came out, realized what he needed, and he and his boss came back two days later, spent a couple of hours and replaced it. I can finally use my dishwasher and don’t have to wash dishes by hand.

I’ve been with American Home Shield for 20 years and it’s okay but I don’t like the cost. It’s high at 75 bucks every visit and now, the monthlies are way up there at 55 bucks a month. We went out and bought a washer-dryer set to get a new one in the house. AHS replaced it once and the new one would break down every two weeks. It had always worked but you had to fight it to make it work, which was not the way it was supposed to be done. Our washing machine was suffering bad and we had the contractor out three times but AHS wouldn't upgrade it because they thought they could make it work. They kept fixing it as well as billing it. They finally gave us a stipend for the washing machine, so we got a little bit for that but they said the dryer was working good enough and they didn’t do anything for it.

The contractor from Rod Plumbing came, did what he had to do in a timely manner, and everything was great. That was our first claim experience with American Home Shield of which I had to call in order to submit. We weren’t sure what was covered under the policy and the rep I spoke with told me what was. We just moved in to our home last month and AHS is what the previous homeowners had and which we'll have until next year.

My hot water went out. I made a quick phone call to American Home Shield and went through a very easy process to submit a claim. They scheduled a contractor right away. Two days later, First American Plumbing came. Their tech was not around for more than 30 minutes to an hour. It was a quick fix and we were very happy with the result. So far, being with AHS has been a very good experience.

The motherboard of our furnace broke. I went online and there was an email that said on September 19th, the job was completed. But DMC never came until September 27th to diagnose the problem and said it needed a part. It was very frustrating. I deserved a callback. I called everyday from the 14th until the day that they did finally arrive. I was told by a rep from a call center to speak with Denise. Denise never called back. I emailed them also, never got a return email, no response or whatever. While I was on the line with American Home Shield, two other girls also called DMC. But they never called them back, Denise didn’t answer their call either.

I went online, created a ticket for a furnace fall service and the contractor came out within the 24 hour timeframe Home Shield gave me. He was great and very professional. It was very good service.

My first problem was the coil that’s inside the furnace was leaking and the second problem was that I wasn’t getting any air conditioning at all. Maintenance Services came out and the guy put in something electrical in a little box that sits outside. He did a great job and everything was fine since then.

I was with American Home Shield for 39 years, and then we bought another house and the seller gave us First American. That was the worst experience we've ever had. We tried to cancel the contract and they wouldn't let us, so we went ahead and came to American Home Shield. They have always followed through, and their office is the nicest of any place I've ever had come out. Everything they said they were gonna do, they did, and the workmen they've sent out have been competent and knowledgeable. The one or two times when I wasn't happy with the service, they've worked with me to make it good. Everybody has been very professional, and that's the best you can have.

American Home Shield sent out Donnie’s Electric, Plumbing, and Heating & Air and their tech did the garbage disposal. The tech had a flat tire on his truck and he got here on the flat. He was a really nice young man who was very polite, efficient, and clean. He did a wonderful job and everything went great. A new garbage disposal had to be put in. The tech got under the cabinet because the whole bottom of my little garbage disposal was leaking around all the screws. He got all the mess cleaned up, got it out and put the new one in. It’s working like a charm. I've been with AHS for nine years and I will definitely renew with them next year. By then, I'll pay the 75 instead of the 100. I love it.

It was time to clean the drain of the AC so the water can flow and drain out of the drain pan. It was filling up the drain pan, and the drain pan was overflowing, so the water was coming out of the AC. Originally, when the first company was supposed to come, they were supposed to clean out the junk in there so the flow can go back. The company sent some guy out there, and he didn't even attempt to go out. He just automatically went into saying that he needed to order a secondary or emergency piece that was gonna cost $800. It was a horrible experience.

We didn’t have our air conditioning working right, and I called it in. I went through the automated prompts at American Home Shield and then Greenway came out. I was ecstatic with the service. They came out and fixed it within four hours. It was perfect.

The technician for the air conditioning that was not operational came three days after I put the claim in. He was very good and helpful and repaired it that same day.

I submitted my claim online on a Sunday and I was surprised that I got a call within the next hour from American Home Shield as quickly as I did the filing. K & S Plumbing Services also called right away and the guy came like he said he was, actually coming a little bit before he was supposed to arrive. He was very thorough, listened to everything that I had to say, and then checked everything. There was a clogged drain and he stayed there long enough until he found it. He was able to finish everything on that day and he was even nice enough to say that if it occurred again within 30 days then I could give them a call back and they will come back out. But I've never had a problem since then. So, if I had any other issues and had to use them again, I would particularly ask for him. That claim experience went great and I was very pleased.

My AC was clicking on and off. And that very same day, I submitted an online claim to AHS. I got a call from Controlled Comfort letting me know that they would be out here. The guy that came out was very personable and got the job done very quickly. It was a great experience.

The contractor American Home Shield sent was amazing. My dryer was making a noise and it wouldn't heat and he had the issue figured out in five minutes. He fixed the dryer and showed me where it was clogged up. I've had AHS for about four years and this was the first time I've had a chance to use it and I was more than pleased.

We had a leak in our kitchen faucet and it had to be replaced. I spoke with a representative from American Home Shield and it was fine with this issue, but with another issue, I had a slight problem. They didn’t tell me about certain facts, but when I became aware of the process, then it went fairly simple. The contractor that came was very good.

Sears was wonderful. They came right out, showed me what the problem was and then, they contacted American Home Shield. I was supposed to have my dishwasher replaced. They contacted me and I told them the make and the model, and I haven't heard anything since, and that has been over a month ago. I haven't heard from them again. I've had AHS for about five years since I got my house and maybe I should do something else.

I've had good service with Home Shield and I would recommend them very highly. They’ve done everything they said they would do. We had a doorbell that go out last year and they sent someone right over and got it straightened out. When the water heater was leaking and had gone out, they did the same. Rapp’s Heating & AC was sent out and the service was great. They were here when they said they would be here, and they got the job done and left. I'm very satisfied.

American Home Shield's service is fantastic and always quick. When my upflush system's motor burned out, the contractors they sent out were really great. I love AHS and recommend them to all my friends and family.

I have two claims with American Home Shield. The most recent one was for my sink which had fallen off the granite. I spoke to a person and she was great but it was hard for me to understand her. I couldn't explain to her what was wrong with the sink. And I think that was a reason why we got the wrong person out. The contractor was a plumber and he wasn't able to fix the problem and then he left. He wasn't even here for five minutes. He just walked into the kitchen, looked at the issue and said he would make a report back to American Home Shield and somebody was gonna call me. But nobody else came out and the problem is still not fixed.

Our water heater was broken and AHS' contractor replaced it. We were told they would be out within 24 hours, and they were here within 12 hours. Gator Drain is the most professional service people I've ever dealt with.

I've been with American Home Shield for three months. Their reps were really easy to talk to, but the people that they use are not very reliable. They try to upsell stuff when they come out. When I had a problem with the garage doors, they tried to sell me new springs. They came out to fix the motor, but it was never fixed. I tried to call them to get it back and I just ended up buying new garage door openers and installing them myself. Even though I had them come out to try to take care of the problem, it just wasn’t worth the hassle. The plumbing issue I had filed was my second claim with AHS and their contractor didn’t show up so I ended up cancelling the service with them, and I’m waiting for the refund check to come in.

I had a claim which I filed online and it was very easy to do it. D & M Locksmith came and they were very professional. They called letting us know when they were coming. They showed up on time and they gave us some extra advice regarding our lock. We would definitely call AHS again.

We had a garbage disposal issue, which turned out to be something extremely minor. It just had something in the garbage disposal making a noise. That was fixed. We have never owned a house like this before, and we upgraded about 300% when we bought this house from the house we lived in for 25 years. And she wanted a professional to look at it. We had American Home Shield, so we called them. They came out.

There was something wrong with the air conditioning, which was due to the heater and the first time I called to submit a claim, American Home Shield said they didn’t cover that. That didn’t seem right so I called back again and asked to speak to a supervisor, and they said it was covered. When the contractor came, there were certain parts that AHS didn’t cover so we had to pay out of pocket because we didn’t have time to wait a week for them to get parts. They fixed it, then we paid them for the part instead of waiting for AHS to approve anything. They wouldn't have approved it anyway. They don’t approve very many things.

Generally, the contractors that American Home Shield has sent out were professional and prompt. They called on their way, so that was really helpful. When the electricity in the bathroom and the light over our bed were both not working, they sent out Eagle Electric and they fixed them. However, we're still having issue with the refrigerator and that has been going on for two months now. It's a very old refrigerator and it keeps freezing inside both the refrigerator and the freezer. It's leaking and freezing, which is weird. And we've had four different contractors who tried to figure it out. American Home Shield's process is good and submitting claims to them either through phone or online works for us. However, if we have questions, we prefer doing it through phone and the process has been straightforward. I've already recommended American Home Shield to people.

I’ve been with AHS for four years and I probably have to call and find out what else they're offering. I'm not getting all the service that I could get for the money that I'm paying. I looked online for price comparison and with what I'm paying for, I could be getting more things covered. But the contractor was great, showed up on time and was very respectful. He had shoe covers and I always like that. He also explained what he was doing. The young man was great and since the repair, the exhaust fan has been working like new.

My Kenmore clothes dryer's heating element went out. I went online to submit a claim with AHS and the process was pretty cut and dry. I just indicated what the problem was, what item I was having difficulty with, and they contacted me within 24 hours saying that I would be hearing from the contractor. The whole process went smoothly and the guy who came out was great. He came here on time and he texted me to let me know he was on his way. Plus, there was a Google map associated with the text so I could track him. And once he came, he identified himself, came in and did a super job. I was satisfied. He explained to me what happened to the dryer and said I’ve taken care of the machine well. He also said that in his opinion, nothing I’ve done caused the problem, it’s just that these sorts of things go out in a machine.

My AC wasn’t cooling so Flowertown Heating & Air was assigned by Home Shield to come out. However, they could not come out in the time that we needed them to and they were delayed. I had two sick animals—my cat that was about to die and our dog that has heartworms and can barely breathe—and it was hot in the house. Our cat had been to the hospital and on the IVs twice right before that, so it was a critical time for our AC to go out. So, Home Shield told us we could go and purchase an AC unit for that area that they were staying in and that they would refund us up to $125 for it. We then got one of those portable units that was able to keep them comfortable and keep our dog breathing the way that he should until the company could come and get our AC cooling again. Then, I received a refund from Home Shield for that.

We do the claims at American Home Shield online and it's real simple. The AC recently was turning on the night before, but it wasn't cooling the way it was. It was like 75 degrees, but we could tell with 98 degrees, it was gonna be bad the next day. Advanced Heating & Air Conditioning got right on it and came out. It was just a capacitor which was a small piece to fix, and the tech replaced it because it rusted out. Everything was fine and he was a very nice gentleman. We even gave them the code to our garage door, so we didn't have to be there. He said, "You can go on back to work if you're comfortable." I said, "Sure. I have no reason to doubt you." They're from New Albany, which is only about 12 miles away. They've been to our house a couple times for the air conditioner.

We had a leak in the pool filter area and Roscoe's Pool Service came out and repaired it. We went through American Home Shield's website to do the claim. It was very easy to navigate through the website. I was told I'd be called with a day to have the service scheduled. Everything has been excellent. I would recommend AHS.

I called in to file a claim to American Home Shield for a refrigerator that was not working. The freezer and icemaker were not working and the refrigerator was not cooling enough. AHS was pretty fast in sending a contractor out. The service provided by the contractor was good. He had to order a main part, compressor and also the icemaker. It took time for AHS to ship it in but he fixed the problem. So, the experience was good. So far, everything is working good. We’re happy with AHS.

I've been very pleased with AHS. I used to submit claims by phone but then I had a couple of claims that took too long. There was something wrong with my air conditioner one time and I went online. AHS' process was so easy there and I got an email and a call from the company that would service my unit right away. AHS sent United Air Temp out to do service. They contacted me and told me when they were coming. The tech who would come called me ahead of time. He said there was a fan in my unit that wasn't working and fixed that fan right away. I've told a friend of mine that she should have AHS. I have nothing but good things to say about them.

Our ceiling fan didn't work. I went online and submitted a claim with American Home Shield. Their website's a little bit limiting, but it's okay. The contractor that came out was perfect. He explained to me what he was doing and what was being replaced.

The contractors who came for the lights that didn't come on were very good. They made an appointment, showed up on time and did their work. They were very polite and they left. Getting the washer replaced was a royal pain in the butt. I had to call them every step of the way, and push and push. It took over a month to get the washer replaced. They gave me options and I agreed on the same day they finally sent it after I had to call and call. When I called, they said they were waiting on me to call them. They didn't wait. According to their letter, I did everything exactly the way they wanted it. It was a stall tactic, I'm sure. AHS' service was poor. I referred someone to go with a different company.

I had American Home Shield when I had my first home many years ago and I wanted to get it on this house. Now, we've been with them for two years and everything that we've had has gone well. When the contractors came out to replace the washer and the faucet, they missed one, but I had a few that I didn't have scheduled anyway, so I just need to have them come back out and do those. I just have to have time. Also, when our AC was not blowing any cold air at all, I reached out. Since A-US Air Conditioning came before, this was their second visit out for the same issue. I had no problem with any of the technicians, but I was really taken by the rude and curtness of the conversation with the gentleman who called me back.

I had my house rekeyed through American Home Shield. I requested the service over the phone and the rep said the tech would come within 24 hours. AHS has been fine, so far.

The guy from CNJ Services was one fantastic dude. He was very quick and got right down to the problem. I had a clogged-up sink for a month and a half and kept trying to run snakes. I kept using stuff and it would break it up, and it would go down for a day and a half, and then it would start backing up again. The snakes that they had on it went down through and cleared up the mess. And that was the first time I’ve had a plumber here since I purchased this place in 1987. He was in and out here in 20 minutes. I was very impressed. I haven’t had any problems with this since that guy was out here. I was also very impressed by how quickly American Home Shield got somebody out here. I’m extremely happy.

Our recent claim with AHS was the dishwasher. The soap container was broken and it was leaking. I went online and submitted the claim to AHS and the website was good. The contractor was good as well. He found the problem right away and took a couple of days to get the parts. And then, he went back, installed it, and everything’s fine. The dishwasher is pretty good since then. It’s not like the way I want it to be, but it’s working. I have no problem with it. I had to go back again and tried to stop the leak. I put Teflon tape and everything stopped. But the cause of the problem was that the soap container was broken. That was the main problem and they fixed that and put a new one in.

We had a service call for our central air. It started out with AHS sending out BPM. A gentleman from there came out. He checked the outside unit and he said the motor went bad. That was what needed to be replaced. He was supposed to come back the next day but he ended up not coming back until Monday or Tuesday the following week. He replaced the motor out there. The thing is he didn’t even bother checking anything when he was first here like the inside unit upstairs in the attic. He did just the one with the motor. We also didn’t see him use anything to test the unit to confirm whatever was wrong.

I just got American Home Shield and I’m very satisfied. JD Drain Tech came out for a plumbing problem and they were awesome. The plumbing was clogged up and the tech was very professional. AHS was so quick to find somebody within the same day. Not every company is like them. The other insurance that I had would take a day or two days. In that type of situation, you need somebody immediately.

Outside unit evacuated all freon. Had to take all day off work to accommodate repair. Finally arrived after 8pm. Tech stated that he could solder repair and put all new freon at approximately $500 out of pocket, as AHS only covers $10 per pound of freon and we needed 9 pounds, Tech stated that unit needed replacing as it was only a question of when, not if, this would happen again.

I had a leakage in where the motor of the pool is. I filed a claim online with American Home Shield and the website is fine. I didn't have any problems. I got a call the next day from the contractor, At Your Pool Services. They were good. They had to replace something, and everything has been fine since they've been out. Overall, my experience with American Home Shield has been good. I've had them for years now and I haven't had many problems with them. I tell others about them. I had someone at work that went to them and got a contract with them.

I called on a Thursday to get my hot water heater repaired AGAIN. It was repaired less than a month ago. They told me they didn't have anyone that would come out until Monday or Tuesday. Friday morning the hot water heater started leaking. I called American home shield warranty again. After many calls and most of my day on HOLD I was told they do not have any contractors available and that I am being place in "QUEUE" the weekend or on emergency basis. They offered an outside vendor authorization.

We had American Home Shield previously but currently, we have two homes under them. I usually do the claims on the phone and for the most part, that works fairly good. They would call and sometimes, I would get one of the schedulers who wouldn’t give me the number of the contractor. So, when Family called us, it was good. Previously, when I called and had a problem with an AC and they assigned it to somebody else, they didn’t call me. So, I never knew when they were coming or what their schedule was or how long it was gonna be. So, it was kinda a little bit hit-and-miss on the people answering the phone with regards to how responsive they are.

I had a leak in the condenser pan of my AC. Due to the heat, the pipe had broken off and it leaked into our ceiling. Usually, AHS, fights back on everything. They always tell me nothing's covered or my place is not up to code. So, I end up paying out of pocket more than I care to. I submitted a claim for the AC issue I was having and this time, I was 100% satisfied.

Steve Rodgers Locksmithing changed the locks but I had to fix the handle on my front door because apparently a screw came loose, and he couldn't fix the handle. They left the handle dangling and scraping up the door. I couldn't get inside the door, so I had to glue it right in. I had another claim where I had a pipe leak in the bathroom. This claim went okay, but the contractor had charged me an extra $107 'cause they had to go break into the tile in the wall. But American Home Shield is still good. Signing up with them was fantastic. Also, they've been following up what they needed to follow up, telling me what time the contractor would be here, how long it was gonna take them to get there and when they were on their way.

I put in a claim with American Home Shield to repair a dishwashing machine. I filed it online and it was very easy. The website told me when the contractor would contact me. The Sears contractor who came was fantastic and took the time to go through the whole machine. He had to replace the heater, some wiring, and a motor. The experience was easy and simple. And the problem was resolved.

American Home Shield sent a contractor and they fixed the refrigerator. They were fantastic and it has been a good experience.

I've been waiting for about two weeks now for a check from American Home Shield. I called them because of my washer but when their contractor looked at it, he said it was pretty much done. They checked if they have one that I could use or I should get my own, and I ended up getting my own, so I sent them the receipt for a refund.

I’ve always been very pleased with American Home Shield's service. Usually, I get an appointment within 24 hours, so it was a little bit of a surprise that their contractor, Whirlpool, took about three days before they let me know when they were coming. Other than that, they did what they were supposed to do. The repairman came and looked at it, then he came back with the parts. He was here for about 30 minutes, and he was gone, and it was working like a charm. He was nice, but I just have a problem with people who don’t put things back. He left the lid down on the washing machine, which I never do. I always put it up, so it’ll dry. He also left with the light on in the laundry room. And then, I have a bar stool in there because I’m 83 and a little bit shaky sometimes, and he left it out in the kitchen.

I submitted a claim to AHS because I had a light that would not work. When I turn it on, sometimes it would smoke. The fan part has a separate light switch and it worked, but not the light itself. The contractor that came was very nice. He told me that he saw the trouble immediately when he took the plate off, so he replaced it and that was it. It didn’t take long at all.

My washer wasn't spinning the clothes dry and the guy who came was excellent. He came in a day and everything was great, but we decided it needed to be replaced, so we replaced it with a new washer.

We were having some water spots on the ceiling, and it looked like a leak. The plumber tore apart the ceiling and looked for leaks. He wasn't able to tell if it was coming from the shower bases or from the flooring. He couldn't locate exactly where the leak was coming from, but he said there was water damage. I do question some of the people that AHS are hiring or contracting with. The guys that came out to install the over-the-range microwave didn't know how to do it. I ended up doing it myself. But it hasn't been hard at all dealing with American Home Shield. They're very professional and courteous on the phone.

We weren’t satisfied when Appliance Superheroes went out. The contractor finished part of the job with our dishwasher but didn’t complete it. He told me he was gonna order parts and he never got back with me. Two weeks went by and we called AHS for it to be resolved. The contractor didn’t answer my calls and he didn’t answer AHS's calls either. So, AHS had to finally turn it over to contractor relations, and then he called AHS and said, “Well, it wasn’t my fault. It’s the customer’s fault. He has bad cabinets.” AHS didn’t know whether to believe me or the contractor because he was saying a different story than what he told me, that he was gonna order parts. So, AHS got a second person in for what they call a second opinion. Valley Pro Appliance came in and fixed the problem right away.

I was told that American Home Shield was the best when we closed on the home. We closed it on the 16th and we’ve had two plumbing issues since. We called on the phone and AHS took care of it. I paid the $75 and they sent somebody out. I’ve used their contractor, Sunrise Plumbing, twice. The last guy that came out was really nice. He couldn’t figure out the issue and they sent out another co-worker and they were able to get it done in a very quick amount of time. They were professional, clean-cut and very polite. It was the best experience.

There was water in the floor base. I noticed that it was nowhere near my tub. I also noticed that my bathroom door was starting to swell, and it does not close at all anymore. AHS sent IRH Plumbing and it was determined that the valves in my shower were leaking. Apparently, this has been happening all year. So I can just imagine what kind of damage is behind that wall now.

When I purchased our home, I had my locks re-done through AHS. I called them and paid the $75 and then Affordable Lock came out. The tech was very nice and professional, and he did a very good job.

I've been with American Home Shield since 2015 and I like that when I have an issue, it doesn't take long at all. Their contractors come right out and resolve it. I call in for my claims and they usually send a tech out within three days. It's always good customer service. On my latest claim, however, the tech had to order parts for two sinks but only one part came. Other than that, the service was excellent and the technician was really great.

My central vac upstairs wasn't sucking stuff up into the vacuum piece. I submitted a claim online to American Home Shield and Colonial Vacuum came out to do service a couple of days later. They were very prompt and the techs who came were professional and courteous. They had to order a part and come back. Even so, the wait wasn't excessively long.

I've been with American Home Shield for eight years now and I kept them because of the ease and cost of their service. Whenever I have claims, I find their online process to work a little faster than over the phone. Also, I don’t have to wait online where I have to wait for a customer service agent when I’m calling in. Recently, I submitted a claim and they sent out J & K HVAC. They are the only ones I would request and they’ve given me great service over the five different times I’ve had to call. I’ve tried other ones and they do not match the quality of J & K's service.

When I went into the basement, I turned on the light and it wasn’t working. I discovered that the outlet was burnt so I shut off the breaker and called Home Shield. I got in touch with them at 8:00 in the morning, and then Waters Electrical Contracting was at my house within an hour or so. There were two guys and they were both good. They were gone in a few hours and there are no issues anymore.

I had American Home Shield many years ago with my first home. When I got a brochure in the mail, it got me to sign up with them again. So far, I've been with American Home Shield for just a few months. The latest technician that came out was outstanding. He was friendly, efficient and professional. He was a bit behind schedule, but he made sure to call me and let me know, and everything was great. AHS's quality of service was good. I would’ve liked the turnaround time to be a little sooner, like 24 hrs, but I was able to live with the problem that I had. It wasn’t a big deal.

I recommend American Home Shield to my clients. Everything was really good with my latest claim with them.

We love American Home Shield. We've had a few things fixed and it's always been a great experience for us. Top-notch Home Services came out for our 20 years old garbage disposal which we were unable to use. A part broke in it. We called and asked them to come out, and we paid for it over the phone. Everything was fixed.

I had American Home Shield before about a year ago and had terminated it thinking I wouldn’t need it. Then as soon as I decided that, something broke so I wound up reinstating it. My washing machine had stopped spinning recently so I wasn’t able to use it. Greenway came out, ordered parts and repaired it. They were very professional and on time. They fixed the machine and did everything they said they would do.

The pipes right behind the hot water heater had busted. It had a leak. The contractor sent by AHS was very informative. He was able to easily find the location of the leak, quickly shut off the water, get it done, and move on. After he had left, the pipe right above it broke and I had to call back. They were able to dispatch a new plumber about three hours later and they didn’t have a problem with it. So far, I have no leaks and everything is good. I love American Home Shield and I know I’m going to renew May of next year. I would be proud to recommend them and I already did. My friend is going to get the information from me and she’s gonna sign up.

I've had AHS coverage for three years now. Generally, my tenants would inform my property manager or me of any issue and then I'd submit the claim to AHS. Usually it’s easy to get stuff done but their claims process was a little unusual this last time when my tenant said that the water wouldn’t drain out from the washer. It was a little bizarre because the contractor that AHS sent out, Shenandoah Appliance Plumbing and Electric, had called me and told me it needed to be replaced. I called to find out from AHS what was going on and they said they were gonna repair it, which was fine with me if they felt it could be repaired. Then I asked them when was that gonna take place because we weren’t aware that was going on and they said the part has been ordered.

When I bought the house, I bought the plan, the coverage, and then it's just 75 bucks when they come. Every exchange with Home Shield has been amazing. Their online interface is very intuitive and easy to use. And I always get a callback or an email really soon after maybe 24 to 48 hours. It's always very fast. I've been really happy with the contractors. It's been three of them because the drywall repair involved somebody else coming back. It turned into two things, but everybody has been very professional, efficient and friendly. I've been really happy. It's such a chunk of change to buy insurance like that when you don't know if you'll ever use it, and I've been so grateful that we did.

The service from American Home Shield is generally really prompt and it saves us a lot of money. Paying a monthly premium is cheaper than replacing a $3,000 furnace. I've been with them for about 30 years and we’ve had two furnace replacements ‘cause we own two properties, a water heater replacement, and fairly regular routine appliance services, and we’ve always been satisfied. When I submit claims over the phone, I’m certain that the claim has been accepted and handled. Sometimes, online requests don’t get handled properly. But you get faster, more prompt and better responses when you actually talk to a real person. A couple of weeks ago, I had Optimum Appliance come out and they were very good. They showed up when they said they would, and the guy promptly was done with both appliances in under an hour.

I submitted a claim online to AHS because I was having some electrical issues with my dishwasher outlets, and it wasn't working. The process was very easy. However, when I had a problem earlier when I bought my house, they weren't able to fix the problem. I had some issue with ductwork in my dryers and that wasn't covered. So that was irritating. But for this particular issue, JK Plumbing and Heating was able to come in and get that all fixed up. They were also professional and friendly, and everything went very smoothly.

My initial experience started out to be a very bad experience with American Home Shield. I was out of AC for 14 days before they could get it resolved. And in that, we're talking about summer heat of 105 degrees every day in the month of August. And every time I called, the generic answer I got was it was their procedure, it was their policy, and they couldn’t do anything. Unfortunately, I live in a city that gets very hot and it’s hot up until now even if we’re in the month of October. So, right off the bat, the very first experience was one of my worst experience ever dealing with any home warranty company.

The tech American Home Shield sent was very knowledgeable and showed me exactly what happened to my food disposal. When the house was built, the food disposal's wires weren't set properly and for some reason, the wires came untangled. He tied them up, which took him one minute.

I had another company previously but I had a lot of issues with having to follow up multiple times and long wait times for calls. I cancelled and did some research, and I saw some really good reviews about American Home Shield. DMV Pro Tech was the first contractor that came out and they fixed the dryer. The tech was able to assess the issue and was able to fix it the first day he came out, so there was no need for additional follow-up. I was very pleased.

I like to talk to somebody more than online when filing a claim and they've been answering quite well. I like their promptness.

I’ve been with American Home Shield for five years and I've been completely happy with their service. I usually do my claims online and depending on the time I submit it, I would usually hear from somebody the next day. We had an ice maker that just stopped working and the people who did it were great. When they had to get a new one, the guys who delivered it, hauled the old one and installed it were good. Plumbing companies have always been good and we've had pool repairs too. One time, there was an air conditioner repair that kinda went a little haywire but it was remedied and fixed.

495 Garage Door's service was wonderful. The technician came on time, he did the service, looked at the garage door opener, and looked at the garage door. He did a great job. He was outstanding, and the door is fixed. Initially, it wasn’t coming up, so I called American Home Shield and talked to a person. She was fine. Everything with my experience went great this time. I’ve had bad experiences before. The contractor that came to my door seemed drunk. So, I didn’t let him in my door. And I called back and I had cancelled it. When he called me the first time, he sounded okay, but when he called back to say he was on his way, something didn’t sound right. And then when he came to the door, I said, “You can’t come in.” I’m single. I’m only by myself. So, I can’t take a risk.

My brother and sister-in-law recommended Home Shield, and I gave them a try so we've been with them for about 3 years now. We’ve only had to use them twice so far and in both times, we were very happy with the service. I submitted the first claim over the phone and then the last one was done online. Either way was okay, but it was easier for me to submit online because I was at work when I did it and I didn't have to wait or get put on hold. Miller's Repair was the contractor for the second claim and the guy who came was there when he said he was gonna be there. He inspected, did what he was gonna do, and answered all my questions. He was efficient too.

I'm happy. I've had American Home Shield for about 20 years and everything is all good. My dishwasher wasn't draining and stopped working once. I called and the contractor came. The technician was very professional and he fixed it so quickly. He was very good and everything was perfect.

I got my locks rekeyed through American Home Shield and the contractor that they sent out was excellent. My locks are working as expected.

Stay away from these horrible people. First time filing a claim and its an extremely excruciatingly painful experience. First of all, their customer service is in Philippines, and clearly the people they hire have not been trained on anything. It is transparent that they are reading a script and do not offer any help or thought into your issue.

Call for service request on Tuesday. It is Friday. I still have not received any service. I am unable to speak to a supervisor. Now they want me to hire a company out of my pocket and get reimbursed. This is a joke. Been trying to file a grievance based on the customer service that is horrible. No one at the company can seem to have a customer Complaint department.

Updated on 10/23/2019: I had written an earlier review on AHS mentioning my poor experience with them. I got a response on my review on this site, from AHS that they'll contact me back. Never happened, nobody called. And all I can do on this website is to send them a private message regarding that. The first time I called them, they told me that the indoor panel was not covered. The second time after the service technician came home and said it's not the indoor but the out panel which is at fault, they said although that's is covered but it's not. So I raised another request, another technician came home, who gave a totally different diagnosis that said basically all the panels are fine but the electrical wiring is at fault, then AHS said although pool electrical is covered but it is not. Totally frustrated and cancelling my coverage after suffering for several years.

Updated on 11/14/2019: After almost THREE MONTHS, I am STILL waiting for my tub motor to be repaired! I have spoken to numerous customer service people, and they keep telling me "AHS has 48 hours to respond to your complaint." It has been WAAAAY OVER 48 HOURS and STILL no repair to my tub motor. I received a phone call from the last plumbing company to set up an appointment to come out. THEY don't even know WHY AHS is sending them out AGAIN, when their technician said he "cannot repair the motor".

Our microwave was not working, called AHS and tech came in and he said that he will submit the report. Per his diagnosis we will need a new one. Then no one contacted us and I called after one week. Call was gone to Philippines and I was told that no report from tech. Next week I called, same answer but I insisted to look into further- was informed that - "yes report is there and we are waiting for authorization depart." Called in another week- was told no report from tech?? Started the same cycle and was told the same answer. Still waiting and sick of this company. All the reviews I see- I can bet are from the company itself. Do not sign up with this company please.

I called in a claim with American Home Shield and the plumbing company was prompt. They completed the job quickly and didn’t make a mess. It was perfect.

I submitted an online claim to American Home Shield for my AC that went out. The tech from Latino Heating & Air came out and did a great job. He was fantastic.

I've had a handful of work orders with American Home Shield and filing a claim with them is easier to do through the web portal. When they sent out Intergrity Lock, the tech was great. He was very knowledgeable and explained everything. He did a good job.

The plumber AHS sent did not do a very good job. When the issue started, I told them that I needed an HVAC person, somebody who could fix heating. The guy they sent replaced the hot water tank, but he didn't know how to check and see if it was working properly in conjunction with the furnace. That was when he informed me he was not an HVAC man. I don't know if AHS didn't order an HVAC man to come out or if they ordered an HVAC man and he said that he was. All I know is that they needed to get somebody else to come in here and fix the problem. A second person came and was able to find the problem. Because of the new hot water tank, the lines had to be bled into the furnace. They knew how to do that and got the furnace working properly. All in all, AHS did a good job of getting the issue resolved.

A couple of years ago, I had another home warranty provider and then we dropped them. We didn't take one back up until last year but then we went with AHS as they covered more and the price for better coverage was fairly comparable. Recently I had a refrigerator claim. The tech from Runyon Appliance, AHSs' contractor was very pleasant. He wasn't too chatty, came in and did what he needed to do. He asked us a couple of questions about what was going on. Also, before he pushed the refrigerator back, he asked if I wanna get back there and clean it. That area wasn't dirty but it was very dusty as all areas under refrigerators are. He gave me that opportunity and waited patiently while I vacuumed everything up. That was great.

The American Home Shield people sets the appointment up, and then they would reach out to us about the timing of the appointment. And then the contractors would show up on the time and day that they scheduled with us. Day’s Appliance Repair had to come out the first time to look at all the appliances with the exception of the refrigerator. Upon further notice, I thought the refrigerator was included, but it wasn’t on the ticket. So, I asked them to reopen the ticket to relook at the refrigerator, and the rep did a good job. He was prompt and provided the report within a day.

Sometimes, submitting claims to AHS can be difficult and I wait. Other times, I immediately get a text telling me that my claim has gone through and which contractor AHS is sending my claim to. It can take a while to get to contractors and I don't like that I can’t have a preferred repair person. One time, I called a company for an AC issue and the tech said that the coil on my air conditioner is going and that needed to be replaced. I told them I had a home warranty and they asked who my home warranty was. When I told them it was AHS, they said they were one of AHSs' listed companies so I called them to come. I've had that air conditioner repaired every time I turned it on in the spring. It wasn't getting fixed. The company that came initially is Total Air Care and they were awful. AHS should not book Total Air for me again.

I own a house in Florida that I rent out to my sister. I live in an apartment in California. She told me the toilet wasn’t flushing, so I filed a claim to American Home Shield. They contacted me, so I contacted my sister. But I ended up giving her the number because they didn’t think anybody was home because her car was in the shop. So, I gave her the contact information and they got in contact and they set up another date. So, it worked out fine. My sister said the overall work that was performed by Third Generation Plumbing and Mechanical Co was really good. The guy was really friendly and really nice.

The air conditioner wasn't cool so I submitted my claim online to AHS. They sent RR HVAC and I was texted to let me know when they would come. The contractor was pleasant and was professional. I can see the value in the service of AHS.

ASAP Plumbing Services of San Antonio were here two different times. There was a leak in the kitchen sink, not on the garbage disposal side, but on the other side underneath in the drain area. I called American Home Shield and spoke to an actual rep like I always do. She was fine. And I always verify my contract, and I check with the rep to see if it’s something that’s covered. They tell me to expect out the contractors within 48 hours. But I’m proactive. Within 30 minutes, I call the contracted company, and I make sure I’m on the books if it’s something that I need taken care of quickly. I requested ASAP again. They did a pretty good job and they came promptly. It was the next day. Since then, it seems not leaking at all under the sink where the pipe was.

Our sink was clogged up. Submitting a claim to AHS was very easy and the contractor they sent, Air Pro Master, had techs that were very good people. They knew what they were doing. However, for air conditioning and water heaters, I think I pay AHS enough money that I almost pay for a brand new water heater myself. After coming down to it, I could probably get a cheaper water heater by going through Home Depot or Lowe's or Sam's Club compared to what AHS charges us for service calls.

I had a claim for a plumbing stoppage on the commode and Lone Star Water was sent out. They tried to flush it out but it didn't work. We have to find the roots and it isn't covered so it's on us now. While Lone Star was fine, Home Shield needs to pick up on their customer service. They put us on hold forever, like 45 minutes or an hour, so I made the vendor do it. Home Shield bought a lot of the home warranties, so now they're just one company, and trying to get a hold of them is ridiculous. Their protocol is becoming lax.

The garbage disposal was making a noise, but it wasn't turning. I filed a claim online with AHS and it was very easy to navigate. A technician from Infinity Plumbing came out after two days. The timeframe was alright for most things. It was not super important, but it was framed for what I was calling about. And when the tech came it only took five minutes to fix the problem. Apparently, there's a little switch in the garbage disposal that can sometimes be knocked around. He reached his hand in, poked around for like a few seconds and then did that and then turned on the garbage disposal, and it worked.

Everything went well with my latest American Home Shield claim. Submitting it online was very easy and the tech who came out fixed the refrigerator and the dryer.

American Home Shield is a great service to have, especially when buying a used home. Something always pops up and they have been great for getting things fixed. I usually submit a claim through the website and navigating through the site is straightforward. There might be a little more options or place to describe everything, but there was a place to list the information that we need to request. My original claim was for a pipe that was leaking, and the contractor came in and replaced the corroded part with a new pipe. It was great service and we were even asked to add an extra shut-off valve right by where he was replacing the pipe, so we could just shut off water to the entire house and not have an issue if that incident ever happened again. So, everything has been great. Also, we’ve had good interactions with everyone that has come out.

A couple of my buddies that already had accounts with American Home Shield recommended it and I've been with them for six months now. I went online and filed a claim for a stove and a refrigerator on our back porch. Their claims process was easy. They got to me straight away, gave me a claim number and told me who was gonna call me. 3 Boys Appliance Repair called, came out and fixed the stove quickly. And then, they had to order parts for our refrigerator that was not freezing. Within two weeks they didn’t call us back. I tried to reach out to them and left about five messages trying to figure out why they hadn’t called back. When I finally got a hold of them, they said that AHS denied the claim on the refrigerator for some reason and that they were supposed to call me and tell me that it was denied. And then they just hung up.