American Home Shield Reviews

I filed a claim for my oven online and it was fine once I figured it out. They changed it a little bit and now you pay your deductible up front. You don’t pay it to the vendor who comes do the repair. The contractor came when they said they would. The young man that worked on it explained what he was doing and was very good, professional and accommodating. Every vendor I’ve had out here from American Home Shield and even when we had them in Virginia, I’ve liked all of them. I've never had a problem.

We had a problem with our air conditioning unit at a condo we recently purchased. We filed a claim to American Home Shield online because we live in the Atlanta area and the condo is in Florida. It was easy to navigate their website. They set up with one of their local providers and I was impressed with the serviceman that came out. He troubleshot the problem, ordered the part, got the part, then came back the next day and repaired it. He fixed it for us fairly quickly and the part was something they don’t normally carry on their truck. We would recommend AHS to others. In fact, we asked the seller that we purchased the place from to provide a warranty for us. So, we had done that on homes we had sold and also we had purchased in the past. It's a good thing for that.

Something went out in the heater and when I filed a claim for it with American Home Shield, it was as simple as a pie. The first person from Fire & Ice called me up early in the morning and asked if they could stop by since they would be in our area. My wife works at night and she comes home at two in the morning, so I told him 12 o’clock would be fine. But he called 10 minutes later and told me that they were sitting in our driveway, so I told him they had to wait until noon because we were just rolling out of bed. He hung up on me and when I walked outside, they were gone. I called him 20 minutes later but he wouldn’t answer, so I called him on my home phone that doesn't have a caller ID and asked if they would be coming at noon or not. He asked who I was and when I told him my name and street address, he cussed at me and slammed down the phone.

American Home Shield's online site's very user-friendly. I submitted a claim through it because my outside fuse box wasn't working. When the contractor came, I wasn't home, but my dad was and he said that the tech was very nice and quick. The unit's been working fine since the repair. I love the service and I'm glad that I got it.

My air conditioner went out in June. I didn’t get a new one put in until August 8th and around September 8th, the air conditioner froze up and that leaked out all the Freon. I called on American Home Shield the 60th day and the rep had trouble getting someone to come out. Someone finally came and found out that I had a bad coil in my brand-new unit. The coil has been made and American Home Shield said that I should be responsible for the Freon. But it's a brand new part and I don't think I'm responsible for the Freon in it. AHS said that it’s in their book that a person is responsible for the Freon in their AC. It’s understandable but it was a whole new circumstance and it was a faulty part of a brand new air conditioner that only worked one month.

We had a refrigerator and the washing machine go out, both at the same time. Submitting the claim was easy but when it came down to actually getting the work or a service agent out, that became very difficult. Initially, American Home Shield scheduled for one company and then that company never contacted me so I contacted AHS back and let them know. They tried contacting another company and eventually they found somebody, but that company seemed like they had the brakes on when it came to getting stuff done. I even called about that recently because initially when that company came out to fix my refrigerator, the light was working. When they finished fixing it, they didn’t put the bulb back in and the bulb was missing. I went and bought a bulb but when I put the bulb in, the light fixture was not working inside of the refrigerator anymore.

We had an issue with the handle on our bathtub. When we turned the handle to turn it off, it just kept running. It was pretty bad. We had to turn off the water in the whole house to get it to turn off. Submitting a claim with American Home Shield online was super easy and their website is very user-friendly. As soon as we submit a claim, whoever they contracted out will send a text message and let us know when they should be contacting us. They got to us in the next day, which was super awesome. The cartridge on the inside had eroded, so they replaced it. My mother-in-law was home when they came and she said that they were friendly and took care of it quickly. Overall, it's been a very positive experience and worth it because we're not handy people.

We have an RV and the ice maker had quit working in our refrigerator. It was a pain in the butt but it was because I didn’t file a claim immediately. I waited a few weeks to notify American Home Shield. When I purchased the warranty, American Home Shield had me set up an online account. It also sends me a newsletter which reminded me I needed to file a claim for the icemaker. So, I went online and opened my account and it walked me through filing a claim.

AHS in past year has become the worst home warranty co. They do not answer their phone for 45 to 60 minutes minimum. They have hired unprofessional (mom and pop off the street type of repair people). Even they have hard time contacting AHS. They do not get back to you. This is their way of not doing the work and taking your money. It was a good co. but now they are the WORST CO. I DO NOT RECOMMEND THEM TO ANYONE. As soon as my contract is over, I will change the co. They have the worst phone holding time with standard message ("at this time we have a extremely large call volume"). This does not mean anything. Horrible, horrible, horrible.

Had a stoppage issue earlier in the year - called AHS who sent their contracted company to rod the pipes - the plumber seemed unsure of the problem and could not find the trap opening and suggested cutting the pipes to get the rod in. Huh? Well, he called AHS to get authorization and was told that cutting of pipes is not covered under contract. As I didn't want the pipes to be cut, I showed him an alternate trap to the pipes and he tried plumbing through there - no success. Then came the head honcho of the plumbing company, inspected the entire house plumbing and said that things needed to be re-piped and that the stoppage will never be truly gone. Huh? He tried rodding - no success.

I had a problem with my air conditioning. It's easier to submit a claim to American Home Shield online but it doesn't matter whether it's on the phone or online if I don't get any result. The technician they sent diagnosed that the AC is not working and I'm not happy with the outcome. They are saying that it's a preexisting condition. That's ridiculous. It broke down on me and every time I called, American Home Shield is saying that it's a preexisting condition. I only called them two times. They still haven't fixed my air conditioner. AHS needs to satisfy their customer. When I have a problem, I need my insurance to act as an umbrella to cover me. But when they're not covering me, it's no use that I get the insurance. I want to cancel my account with them.

I was with AHS for over a year. I've been paying for my services, $50 a month and never had a problem. And then when I finally had a problem, it took them over three months to fix the problem. My washing machine was messed up. I have four children and a husband and we had to start going to the laundromat and wash our clothes. They were saying that they were getting people to come out. The first person who came out was a man from Sears. He came out and told them what was wrong. They wanted more opinions on it so we had three or four different people come out and give the same advice. Everybody kept saying they just needed a new washing machine. But AHS wouldn’t do it. They kept sending other people out to look at it and test it. They bought several parts for the washing machine just for it, after the end of three or four months, they end up having to purchase a new washing machine altogether.

American Home Shield took good care of the issue with a valve on my pool. I submitted the claim online and it was very easy to use their website. The contractor was very good. He had to come back with a part so he had made two trips, but it didn’t take long for him to fix the problem. American Home Shield did very well and I was impressed.

My refrigerator went out the day after Thanksgiving. So, I called American Home Shield and they sent somebody out. He gave me a time between 12:00 and 4:00 but he got there about 1:30. We pulled the refrigerator out and he saw right away what the problem was but he didn’t have the part and no one had the part so it had to be ordered. He got on the phone, ordered the part but it couldn’t be delivered until Monday. So, he went and picked it up Monday and he came to my house Tuesday, put the part in and everything is fine since then. I got the home warranty for that and it worked out just fine. Of course, I wish I didn’t have to do a couple of things I needed to do, but I can understand that companies can't have every part of every appliance just sitting around. So, I'm fine with it. My experience was great. As a matter of fact, I talked to my sister and brother-in-law and he went right out and got an American Home Shield warranty too.

I'm very happy with the insurance that I have with AHS because when I have a problem, I call them and my problem gets fixed fast. About a month ago, I had a faucet leak so I submitted a claim through the phone. I spoke to a computer and the process was very easy. The tech called me back the following day and set up the appointment. Then he came and fixed it. He was early and professional, plus the faucet works great after the repair.

A microwave was out and a stove was out too. I submitted a claim online to American Home Shield and the site was very user-friendly. The contractor called right away within 24 hours of submitting the claim and came out at our convenience within a week. Everything is working fine now. One issue took a couple of visits to come out, but it all worked out in the end. Everything was good so far.

I was having trouble with my heat and air unit. I called American Home Shield and they assigned a service person who came and fixed it. They did an excellent job and were very professional and courteous. American Home Shield initially said that they were not going to cover it and the contractor explained to them again what the problem was and they finally got it covered. I was happy with it. However, sometimes it's a little hard to get through American Home Shield.

Our electric pump motor for an inground pool failed. I submitted a claim online through the website like I always do and got an immediate response and then a call the next morning on who would come out and take a look at it. They called and said they would try and come the first day late in the afternoon if possible. I told them it wasn't that big of a deal. The pump is not running all the time and it's Fall. We are about to put the board up for the winter -- put it in the winter mode. But they said if not they'd be in the next morning.

Right before Irma came through, we had our drains backed up. And what we did is call American Home Shield. And they said they would send somebody out. But some reason for miscommunication, nobody came out until the day we had to evacuate. When we came back one of our rooms got really hit with the hurricane. But we still have the backup drain so we got somebody to come out and they said they can't go on the roof. We were with water and the monsoon in one side of the house, and in the other side of the house, we got the drains backing up.

I filed a claim to American Home Shield over the phone for my broken oven. Their rep was attentive and everything was handled in an efficient manner. Their contractor was professional. He ordered what was needed and he came back and fixed my oven in a timely fashion. My oven now works wonderfully. It was my first experience and I'm very pleased with AHS so far.

My oven repairs started early in the year. I tried to fix it myself and I did not succeed. It was more complicated than I wanted to deal with. I scheduled a service one time before the most recent. The technician came out and he replaced the gas valve on the oven. I thought it would work after that but it did not. I kind of stopped using the oven for a couple of months and then I realized I wanted to use it more. So I scheduled this most recent one to try to see if we could get to the real issue. And it seemed like the technician did. He was very professional. He answered my questions as I was talking to him. He was nice to talk to in general. He was efficient and didn’t waste any of my time so that’s good. Also, I like how easy it is to schedule the service appointment. I don’t have to do much other than go to the website, file the claim, and the rest happens so that’s pretty convenient. I have no complaints on American Home Shield.

I had my doors re-keyed through American Home Shield and everything worked out nice. The technician was on time. He was also very nice and he did everything really quick. AHS is a nice service to have.

I've been with them quite a while and I've never had any problems. They’ve always been very good. Recently I had heater problems and sent the same bunch of plumbing people and who's been here before. They went out of their way to make sure we got taken care of because I'm 94 years old. We were a little nippy a couple of nights, but that couldn’t be helped. It was winter and I had to get parts. It's holding up well so far and overall I'm very satisfied.

My toilet was clogged and I couldn’t use it. I submitted a claim online with American Home Shield and paid for it. Then they called me the next day within 12 hours and they were able to work with my schedule because I had to work. The contractor was really nice and knowledgeable. He explained what he was doing and made sure that I was okay with it. He snaked the toilet and made sure everything was not leaking or no seals were broken. I was pleased with the whole thing.

My house had shifted and I couldn't lock my front door so I called and talked to a very professional rep at AHS. A contractor was sent out and he was very good. He told me a certain timeframe then he called me up and asked if he could come sooner. I said no and he said it was fine. He was very respectful and he did his job where he had to move the lock a little bit. It was very nice.

I had a hot water heater leak in my home and my downstairs heating unit went out. There was nothing that American Home Shield can do for the water heater because when it was put in the wrong place and they would have to drill a hole outside the house. But American Home Shield don't cover that. The downstairs heating ended up being $700 because American Home Shield didn't cover the Freon so I had to pay for it. The contractor needed to do some modifications because my unit wasn't up to code. Overall, the contractors were great. They were very personable, and they both seemed to know what they were talking about. But I'm really not satisfied with American Home Shield. We have a warranty but we still spent $700 on home repairs.

and they called me back and set up appointment. The person they sent was okay and professional. He came in, did his job, and went off.

When I placed the service order for the washing machine, American Home Shield got somebody to fix it and it didn't take the contractor very long. But when we had a problem with the air conditioner, American Home Shield said it would take a week for somebody to come out and fix it. And it was terribly hot and we were just burning up in our house. So I called back American Home Shield and told them that this was unacceptable. They are supposed to be a large company and it won't take them a week to get somebody out to even look and see what the problem was. Then the rep said that they have two companies that could come out and look to see what was wrong. She looked at their availability but it was going to be the same day, just earlier in the morning.

We had a garbage disposal go down so I had to call a claim to American Home Shield. Dealing with their rep was fine. The contractor who was sent out was very pleasant, and everything is great. The performance has been good since the service.

My experience on my plumbing claim with American Home Shield was fine, and making the claim was easy. The filter in our faucet was clogged, and the contractor who was sent out was great. The faucet works fine now.

I had a plumbing issue and an air conditioner issue and they handled it just fine. I called AHS the other day and was on the phone for hours with three different people. Each of them was great. I was upset because of an issue that I'm having with my issues not resolved and the last rep was wonderful. I even commended her before I got off the phone because I was just thanking her that her attitude didn’t change on me.

I usually call to file a claim with American Home Shield. I find the online thing to be a pain. I do a lot of things online but if it’s going to take more time to do it online than just call then I’ll call. I filed a claim for a garage door and the contractor wa very helpful. He did everything that was needed to be done and explained it all to me so I had a very positive experience. Everything works wonderfully.

I ended up paying for something that the contractors didn’t do because AHS didn’t cover everything. So there was around $200 that I had to put in there. The tech was courteous but he couldn’t figure out the circuits to turn off the hot water heater. The company that came out to fix the damage that was done, ended up putting it back in. It's fine except for now I got another leak as a result of the water heater. Someone said that there was not a shut-off valve installed but I have no idea.

Our AC was not heating properly and the contractors put something that forced the thing to light up when lighting. But, the thermostat would not properly sync with it, so they put a thermostat too. Since then it has been working pretty good. Claim submission was easy and they greeted me and asked for the problem. When I said there is a recall, the rep I was dealing with said that they are going to put a recall and that it won't cost me anything. The people who were working on it called me back and informed me. They came out as they said they would and it was a systemic process and that was good. I had a good experience with American Home Shield. There are some other problems at one point, but they usually come out and fix it. It’s a good company to get. They stand behind it, and they’ll send people down until they get it fixed. If they can’t get it fixed, they’ll get you another one.

We had American Home Shield work on a pool, and it’s worked so much better since the repair. Submitting a claim was very, very simple. Their website is very user-friendly, but I wasn’t able to submit the claim through their website because they didn’t have my account number set up with my address. But I have since then, set up through the website, and it was super easy. One downside of submitting online, however, is that it’s very general. So, you’d have to explain. Sometimes, there are a couple of different issues, and it would be helpful to be able to talk to a real person.

Submitting a claim online for my washing machine was easy and the contractor was excellent. He was very professional and courteous. However, the extremely long hold time at American Home Shield was ridiculous. I waited on the phone two hours one night. One hour was one part and then they changed for me to another department. It was another hour’s wait and that was one time. The second time, I was on hold for an hour and I felt like I was being tricked because I couldn’t get what I had before. I had a blue washing machine and the guy on the phone wanted to tell me that I could get a higher replacement amount if I would tell him the color. So, I had to call back several times and start all over to try to get a higher dollar amount and still, I came out of pocket for my washer.

I have carried American Home Shield for 16 years and it's a good deal. So far the only problem I've had was a couple of years ago with my air conditioner. It took a long time to get it fixed. But other than that when I have a problem I call in and usually the workers come out properly and they do what they need to do and I found all of them to be courteous and professional.

I've been with American Home Shield since I've had my house and I haven't had any problems so far. Recently, the outside outlet kept popping the circuit. And, then, the bathroom light, when I turn it on, it had sparks. And so, AHS replaced both of them. It was really easy to submit a claim with AHS. I just did it online and I didn't even have to know my policy number. The contractor was very polite, on time and he explained things to me. The wires were loose inside the wall and he could have just retightened it, re-looped it, and tightened the screw. But he went ahead and just replaced it just in case and he explained everything. So far, everything's fine since the repair.

I called American Home Shield to request a claim for the water heater and got a hold of somebody as quick as I could and they got back to me the following day. However, trying to contact the person takes forever and some of the people who answer the phone were not too knowledgeable. The first representative I spoke to was a little confusing that I had to call back. The one girl gave me a little wrong information. But the second time I called back, it got a little bit better.

We submitted a claim with American Home Shield to have water heater replaced, and it was a pretty frustrating experience. We bought this warranty with the idea that it was going to save us money, but it didn’t save us money at all. We had to have that water heater replaced, and by the time they were going to replace it, they did all of what they said were upgrades and necessary changes to my plumbing line. I ended up having to spend as much money as it was to just hire a plumber, which is in fact what I ended up doing.

My air condition stopped working downstairs so I had to open a ticket with American Home Shield and find the contractor. Using the app, I put in the ticket and they were able to help from that onwards. It was flawless. However, the first contractor wasn't very responsive and I had to call him to set up an appointment. I had to keep calling, which was uncomfortable but necessary, and it took a lot of time for him to come. Then he wasn't able to help much because he needed to look at the unit which is in the attic and he couldn't fit very well in the attic.

I submitted a claim online to AHS recently for an air conditioning issue. Their website is good but they need to improve their response there. I ended up having to call them to make sure that they got it and I got the impression that had I not called, nothing would have happened. Other than that, I was impressed with the quality of the people who came out. The contractor, Total Air Care, has been out four times with different people every time and they've all been fantastic. They know air conditioning and they were able to finally get my system working. Since then, my air conditioner has been perfect and doing great. All has been good and AHS has been great.

My air conditioner was not cooling. I called AHS on a Thursday and the contractor wasn’t able to get out until Monday. We had a cool front come in over the weekend so it wasn’t that bad. It saved my life. AUS Air is the only ones that ever come out and they’re okay. They seem to know what they’re doing. However, the techs are not all that great. I don’t particularly care for contractors that come over and ask to use my restroom but that is something they need to do before they get to the house. And they’re very difficult to get back in touch with and AHS is very difficult to get in touch with as well.

I filed a claim to American Home Shield for a refrigerator and the process was easy. Somehow, something got mixed up when they were coming out but we finally got it straight. The contractor who came was very helpful, very nice and polite. We kept getting water in the refrigerator, water was just running out and there was so much water. We looked everywhere and we couldn’t find what was happening. So he came in and took it apart. And then, it was frozen in the back wall of the freezer shield. So, we just got the hair dryer, thawed it out and fixed it. With that experience, I thought AHS does good.

The heater was turning on but it wasn’t heating the house. So I filed a claim online with American Home Shield and the technician fixed it very quickly. After the repair, the heater's working great. I also checked to make sure that other easy things that would normally cause the heater to be wrong were fixed, and that it will run well for the next ten years.

I am extremely disappointed with your service. I placed a service request for our refrigerator on November 15th. The refrigerator was not cooling down. You assigned Active Appliances to fix the problem. They put in a temporary replacement part which never did anything. They ordered the part which took over a week to come in. The correct part was placed in on November 30th. Over two weeks have passed by now and our food is getting spoiled. We called Active Appliances back to tell them the fridge was not cooling down and it took over 45 min. to get them on the phone. We called American Home Shield customer service and it took over 2 hours to get someone on the phone. There is no way to communicate with both parties in a timely manner. The refrigerator is a necessary item and one cannot function without it. Both parties seemed to not take the problem as an urgent matter.

I made one claim to American Home Shield for an air conditioner where I live. I called them on the phone and waited an hour and 30 minutes to talk to somebody. Somehow it wound up into two claims, one for the AC and one for the heat pump, which I never made, and they tried to charge me a service fee for it. I called them twice to take care of my issue but 75% to 80% of the time I ended up having to call to find a company to come out here. And then if it was one that AHS is not dealing with, I had to pay and then they reimburse me.

I had an excellent experience with American Home Shield. The water kept running in the toilet, so they took out the inside of it and replaced it. Their rep scheduled the appointment, signed me up to have someone call and I know now that they do payments upfront. Everything went fine and I was very pleased. The contractor did a great job too. He came in and did what he needed to do. Then he made sure that I was satisfied with it because he tested his work and he gave me some pointers to look for if it wasn’t done correctly. The job was done, it flushes well and float back up. Before the repair, it was a big inconvenience because of the noise of the water running and I knew it would cause my water bill to go up so I had to turn the water off when I wasn’t using it.

American Home Shield’s website was easy to navigate. I submitted a claim for the microwave and oven online. The contractors they sent were professional and the oven has been excellent after the repair. But, I’m still dealing with the one for the microwave. My experience had been positive but I liked it repaired sooner because it’s hard to function without a working stove. The process took three weeks since they had to order the part from somewhere.

American Home Shield did an excellent work. I had no problem contacting anybody. I have been with them for quite some time and I really had a great experience with them. I talked to their rep over the phone and they always send me information. They were always polite, amenable; knows all the ins and outs of the contract and answered any questions I asked. And they explained everything thorough to me because I know things are changing. The contractors are also great. Sometimes they go beyond. All the contractors that ever come to my house if they see something wrong they go on and check it. Everything is on point and I'm always telling someone that I know that has a home that they need to get American Home Shield.

I was not very happy with the fact that the communication with everybody trying to get something set up was not easy and that what I was told over the phone could be done was not able to be done because the fine print tells me totally opposite. I had somebody come out for the furnace and all of them said they can't do this type of furnace so then we had to find different sources in order to have this taken care of. Then trying to have the plumbing done, the plumber said he can't do it the first time he came because AHS won't let him. Once he was able to get through and talk to somebody, he was able to get it done. The contractor was fantastic.

Our AC had been going off at the same time every evening and would come back on during the day and then it wouldn’t come on at all at one point. I submitted a claim with American Home Shield and it was difficult. It was hard to explain to them that it was going off at intermittent times. The times it was going off was after business hours for the AC people. So, American Home Shield would let the AC people come during the day when it worked and then nobody could explain why it wouldn’t work and they wouldn’t send them at night when it didn’t work. So then, it wasn’t until it totally stopped coming on that we were able to get help.

American Home Shield offered us safety inspection, furnace inspection. If they find anything wrong they'll fix it. So, I signed up, did it, they got somebody right out. And did what they were supposed to do. Filing claims with AHS was easy. I do everything online. Trying to get one of their representatives on the phone is beyond a nightmare and a complete test of your sheer will and determination. Because, I've not been on whole less than 45 minutes waiting for a representative. Usually what I do is I get my home phone, my two cell phones, and my wife's phone. And I call in on everyone's of those phones until I hear somebody pick up. And then I grab whatever phone it is.

I submitted a claim online to American Home Shield a month ago, and it was regarding the backflow valve on the sump pumps. Doing it was easy. The plumber sent was very good and I would use him in the future again if I ever needed a plumber. I have had AHS for a number of years already. They saved me a lot of hassles dealing with my own home and some rental properties.

I submitted a claim with American Home Shield online and they emailed me who they were going to use so I just called him to get the ball rolling faster. I had a stoppage in my plumbing and they had somebody out in a few hours to fix it. The contractor was really nice and professional. American Home Shield is a good investment.

The people that American Home Shield sent before were just awful. They over poured their freon and that was causing problems. Also, the lines had not been cleaned and they just wanted for us to call them back again. It was just a bad experience and I would never have those people back. I don't care if I have to live at 120 degrees. But the last people that came fixed and cleaned everything.

I had a garbage disposal claim that I filed online with American Home Shield. Their website was very user-friendly and the contractors that they sent out were very good, fast, efficient and knowledgeable. They replaced my garbage disposal on their first attempt to fix it because it was broken. I’ve used AHS for years and I've found them to be very timely in everything. Their cost could always be cheaper, but I don’t think it’s out of line. They’re really good and I wouldn’t use anybody else.

The heating does not work. Sometimes it's on, sometimes it does not turn on. It was easy submitting a claim to American Home Shield. In one day, they sent out a technician but it took several times for the technician to figure out what's wrong and fix the problem. It turns out that the electronic board has some problems but it's working now. The technician was very good. The whole experience with AHS was very good. We are considering to purchase it again next year.

American Home Shield's representatives and the contractors they sent out were very good. I submitted a claim online and it went pretty smoothly. AHS provided a solid work and everything's working fine at the moment.

I've used American Home Shield a handful of times and each time, the contractors that they sent out were really nice and they answered my questions. My washer broke and the guy had to come out three different times because there were issues. He was very professional and came out as soon as he could and it’s really nice. Having a home warranty gives me peace of mind. It’s one less thing I have to worry about instead of worrying about people ripping me off. I like the protection of it.

My first experience with the washing machine was a mess because the parts weren’t here. The day that I thought that American Home Shield had me scheduled for, they called and told me that they didn't have any schedule for that day. It took some time because I was leaving town and I had to be scheduled for a later date, but I I stuck with it and eventually it was reviewed. The most recent tech was here for my refrigerator and he was very early. They came at the first part of the agreed upon timeframe. He was quick, efficient, professional and solved the problem with the circuit breaker. Today was a good experience as well. He came and found the problem right away but the part was not available so he rescheduled to come back next Friday when the part comes to put it in. One claim I did online and the other one I did on the phone, and they were both easy.

Over the summer a lightning struck near my house and caused some damage to one part of my house and my heat is just installed up in the attic. I’m thinking it was just something minor. And so there I saw that I need to call my homeowner’s insurance. There were delays but I’m not upset with them. I understand it was a holiday and then the process they’re going through the insurance. American Home Shield fixed stuff before. They’ve been very professional every time I work with them because I look back at some of my other paperwork and I saw they still work. I talked about them all the time. I tell people all the time they need to get American Home Shield.

The air conditioner was making a noise so I called American Home Shield which was short and quick. The contractor came right out the next day and found out it was the air filter. He went ahead and checked the air conditioner while he was there, and my wife was very satisfied with him. The repair was simple and easy so now the air conditioner is in good shape. I switched to American Home Shield this year and that was the first time I'd used them. My experience was very nice and much easier than what I was going through before. I'd recommend them.

Both my bathrooms were on breaker outlets, and one of the outlets was broken so both bathrooms had no power. Submitting a claim was fantastic due to the fact that I put it online, pushed the button and had an electrical guy call me in 20 minutes. I got the guy to come out the next morning and he fixed the problem in approximately five minutes. He was very professional. He came in and asked me what I felt was wrong and I told him what was wrong. He went right to the outlet, fixed it, told me what was wrong and he was out the door. Now it works fine. I didn’t even know that that was covered for this year until I got a notice that I need to pay to keep it, but I know now and I use it too. American Home Shield is really good and is worth every cent that I pay. It would be ridiculous not to get them for $55 a month on things that are very, very expensive.

Submitting a claim online for my freezer was very easy and the site was very good. The claim went smoothly and the contractor sent by American Home Shield was very nice. I had the same issue with two of my freezers at first. One is working fine now but I am having another issue with the other one and I haven't had time to call it in yet. Still, everything was great.

I've claimed for an icemaker to American Home shield. The problem started two months ago. I made the claim online, and compared to First American that I've had before, American Home Shield's contractor did a great service. I love him!

Having American Home Shield is well worth the money. They’re excellent and very professional. We've been with them for about eight months now. When my air conditioner went out, we started a claim over the phone then ended up online. It took about 5 minutes to speak with somebody and the representatives were great. The contractors sent out were awesome, very much professional and on time. The AC was repaired and is working great now. We have already recommended American Home Shield to a friend.

I was taking a shower when the handle broke and I couldn’t turn the water off, and when it started, it started immediately. Everybody at American Home Shield was perfectly nice and so it came to having someone show up. The first company was horrible. They never showed up. I called them three or four times and they never bothered to call me, not even after American Home Shield called them. It wasn’t a big repair, and that’s what was frustrating about it. I've got an older home that doesn’t have a valve where you turn off the water at the house, and I basically had no water until it was resolved. So as far as whoever that company is, American Home Shield should not be referring them and should never refer them to me again.

The most recent claim that I had was I had to replace a washing machine because it quit running, and I had a perfectly wonderful experience. I had a nice Whirlpool Duet that would only do queen size loads, and American Home Shield determined that it could not be repaired. I ended up getting a better machine. It was the same model but I got a king-size one, which is what I need. There were a couple of pauses but it wasn't anybody's fault. My old pipes were coming out of the wall and the techs couldn't get one of the hoses off, but we were able to get that done.

Our dishwasher stopped working and the plumber AHS sent came when he was supposed to come and replaced it. They did what they were supposed to do. We've had AHS for almost two years and we were kind of thinking of getting rid of it because we haven’t used it and then we did and I was like “Oh, I don’t know.” I called in the claim and the rep was warm, nice and easygoing. He didn’t give me any grief. It was a very old disposer, and so I kind of thought they might try to put a bandaid on it and the tech didn’t. He just said “Nope, this thing is trash.” He had one in his truck so I didn’t even have to wait. He didn’t even have to come back. He said, “If you have any trouble with it I want you to give me a call,” and I haven’t had to. I would consider using him again for other things.

It was very difficult to get American Home Shield on the phone. I called them one day and I stayed one and a half hour waiting. I put them on hold until I got a representative to speak to. It's unacceptable as a customer to be put on hold for one and a half hour. They do a good job once you get them on the phone, but it's very, very irritating that you have to be subjected to these kinds of delays. And when you complain to the person who comes to the phone, they will say, “Well, there's nothing we can do. Sorry.” or “I'm sorry, but that’s the way it is.” They need to improve on that.

We have had our family here for Thanksgiving, and my son told us that the sink in the guest bathroom was running slow and was backing up. And because we’re on a septic system, I just didn’t want to have any trouble. It has always been easy to submit a claim to American Home Shield. I called this one and I just pushed numbers in the automated system and it was very simple. The contractor who came out was very pleasant and very knowledgeable. He didn’t find any significant problem, but he gave us several suggestions on what to do should that happen again. Our plumbing seems to be back to normal since the repair. I’ve tried several companies and I’ve always come back to American Home Shield.

I had an issue with the hot water where the water wasn't as hot as it should be coming from the faucet of the shower. My shower was only lukewarm, but all the other faucets in the house get really hot. I submitted a claim to American Home Shield online and the site is user-friendly. They sent a guy out who called me before the appointment and told me he was on his way. He got in the shower and showed me what the issue was and what had happened before he fix it. He really knew what he was doing and took about 15 minutes to fix the issue. It ended up not being a water heater issue and he was able to figure it out quickly. I got my hot water back and I didn’t know that anything could go that smoothly. The experience went better than expected.

I was having problems with my water heater. It was overflowing and spilling out water at the overflow tank so I filed a claim with AHS and the contractor they sent was able to let me know that it was the pressure regulator that was on the house that was causing that. They handled it and fixed it so very very quickly and I haven’t had any problems since.

My wife appreciates AHS so long as they keep their promise. We had about four calls since we moved into the house and they responded well on all of them. We had to talk to a manager about a couple technicalities. They’ve been quite willing to do what they said they would do. The most recent claim was for heating and air conditioning. There was a little discussion about technicality but it turned out fine.

The refrigerator is making a beeping noise and my wife called American Home Shield and then she set up the appointment for them to come check it and see what's wrong with it. The technician was very knowledgeable and courteous. When they came out to check it they had to order a part and I'm just waiting for them to receive the part so they can install it. The only thing is that they haven't got back to us. But I will highly recommend AHS. I've been with AHS for about 5 years and my experience with them overall has been very good in a sense of very courteous people that came to meet us, talk about our problem and the work was done. We've used them before and the work was done very professionally.

My refrigerator didn’t work and submitting a claim for it went great. I did it over the phone which was easy. The rep was very good while the contractor that was sent out was a really good guy. Everything was resolved as expected and we're very happy. I'd highly recommend American Home Shield to anybody.

We have a two year-old washing machine and the fabric softener cup wasn't draining. The valve that sent water in there wasn't functioning. I filed a claim to AHS and I got a call the next day from the local contractor. They came out the following week and had to order the part, and took a couple of weeks. But I wasn't upset. It wasn't any sort of an emergency. So overall, I'm pretty satisfied.

There was a leak in the refrigerant line of my AC so I called AHS and spoke to a very nice and professional rep. A contractor was sent right away who assessed the issue. He fixed the AC by other means to get it going right away and so far, it's been good. The only part that I didn't like was I had to pay out of pocket for refrigerant. But I look forward to retaining AHS for services.

With American Home Shield, submitting a claim over the phone is worthless. The wait time on the phone is awful and we've waited on the line for over 45 minutes, so we do everything online now and we get so much progress that way. And what they do really well is they cover what they say they're going to cover and they don't pest you around and try to deny a claim. There was what appeared to be staining from a leak in our basement and the dishwasher railing was off and wasn't closed correctly. The contractor was very professional and has great customer service. He took a look at things and diagnosed it quickly. He ordered two separate parts for it and came back in a week and took care of it. And the dishwasher works great now.

Service company came out, access the toilet issue without tools and quoted $1000 for a possible flange issue and rusty bolts. Stated he couldn’t get toilet removed. Call American Home Shield to report and resolve issues. 2 calls over 30 min wait time. CS was helpful document issue, forward my concerns to over group for callback. Miss call the next morning with callback number. Calling throughout day with no luck, 10 calls with 10+ hold times. No other callback. Fix toilet myself. Replace wax ring. Received form letter stating the toilet wasn’t covered under section 2.**. Called to cancel service. Could not get hold of anyone until I decided to call sales to buy a warranty. 20 hold!!! Do not use this company!!!

Submitted for service on hot water heater. Repairman came by. Told me I needed to drain sediment from heater. Stated he could not do this because may cause to leak. Called AHS. Spoke with Twana. She told me AHC service would contact me. Waited 7 days. No contact. I called AHC several times. On hold for 20 + minutes. No way to treat customers.

Don't pick AHS unless you are able to miss work for days to wait on unreliable subcontractors and spend hours on the phone with them arguing coverage or just getting status updates. I've been with this company for several years now and have had a couple of ok experiences, but for the most part it has been pretty bad. I have been without water due to leaky pipes now since November 22nd. I e-mailed and called to tell them it was an emergency since I have three kids and 3 pets at the house, but that had little bearing on their responsiveness. It took over 4.5 hours on the phone and two days of missed work for them to tell me the leakage was not covered under my contract because I would eventually need the entire crawl space re-piped.

Every time I call I have more than an hour wait time!!! It doesn't matter the time of day or night. No heat since the Monday before Thanksgiving, they had to order part and the contractor called today eight business days later and told me the part wasn't in yet. I asked her if we can order part from somewhere else and she said, "No. This is the company AHS uses."

I've been a customer of AHS for 3 years. I made a service request to fix 2 faucets that were leaking and a toilet that wasn't flushing properly. The plumber company AHS sent was Polar Plumbing. Polar plumbing refused to look into 1 of the faucets because the work order only stated 1 faucet. I raised the service request online, where it doesn't give you the option to say how many faucets are broken. I had also asked to look into a bath that was clogging, but because I hadn't put it on my original service request they would have to charge me another service fee for this. Never mind the fact that it's the same plumbing company on the same visit.

We have had an AHS warranty for over a decade. Most experiences and vendors have been excellent. The current vendor AHS has selected for our AC repair has been the most unprofessional company I have ever experienced. I have made every attempt to communicate this to AHS to no avail. The vendor is deliberately stalling to handle our AC repair. Going into the 2nd week of no air conditioning. We are being held hostage by the vendor and AHS - Frustrated beyond belief... Not to mention HOT!

Last week Wednesday I called to report our AHS warrantied Whirlpool Clothing Dryer had stopped heating to American Home Shield. I waited for over an hour on hold to talk to someone. They said they would have Sears out to fix it in 48 hrs or less according to our legal contract time parameters with AHS. AHS said Sears service would be out by Friday last week to repair our dryer. On Friday morning I called the Sears service number AHS gave me to verify a window when they were coming out last Friday. The Sears representative on the phone said they had no record of a service request from AHS. The rep on the phone said I also needed a vendor number not just my dispatch number I gave them.

I've been thoroughly disgusted with American Home Shield. It took three years for them to get my electrical problem fixed. I couldn't use my kitchen lights because it keeps tripping the breaker and I was fearful that my house would catch on fire. A friend of mine who is a realtor gave me a contact with this AHS and she was the one that expedited things. All of the electricians that came, except for the last one, did not know what the hell they were doing. He found the problem and he said that indeed the house can catch on fire with this issue going on. So, I was correct with my fear. Because of this guy fixing the issue, I will be asking for him or I will call him directly.

Sometimes the people that American Home Shield refers to you aren't that efficient, they take a long time. We had a problem with the refrigerator and their technician came Tuesday, two weeks ago. They evaluated the problem and there were two issues. They said that they would come back. They called, they left a message and they said, "We ordered the parts. And we'll be calling you." But they never called. Also, the guy that they sent from this company for the refrigerator, could barely speak English. He tried to get me to sign the paper that said that I was satisfied with everything. And I said, "I'm not going to sign that. You guys didn't finish yet. If I sign it, it means that you guys finished, and I'm satisfied with the work." So, it took me a while to make him understand that, "This is the not the part that I sign now until you're done." And then, he said, "Okay." And then, he said they needed to order a part.

My experience with American Home Shield was great and wonderful. It started out when the air conditioning went out, which I have a combined heat and air, and a gas pipe. I submitted the claim over the telephone. I called and gave them the information such as the type of unit it was and certain things like that, and they handled it from there. They sent me an email to let me know that someone was coming out, and that was fine. The contractor was from Guaranteed Services. They worked on the unit and discovered that the furnace was bad, as well as the air conditioner. They discovered the heat exchanger had a crack in it so, they replaced the unit. They got me a unit sorted out here and plugged it in.

I was disappointed that I had to pay $75 plus more out of the pocket because my AC issue was not covered. But other than that AHS is very good. I am not having problems with their reps and their contractor was very nice.

I’ve been using American Home Shield for 25 or 30 years and it's easy to file a claim. I used to do it over the phone, but the waiting time is quite extensive, so I do it online now. The contractors are all usually great. Recently, the icemaker was leaking and they had to order parts, they ordered them and came back. AHS is great, they offer great value for the home and I'm an advocate

I got an email suggesting that locks were part of the warranty that I have with American Home Shield. I didn't realize that before. So I called them to set up an appointment to have the locks changed and it was easy. I've been using the online piece as well in filing my claims and that's been really simple. The contractors they've sent out have been great and I really like them. I'd bring them back. I’m also looking to some more plumbing work and I know American Home Shield will reach out to the person that they had brought in. The quality of the repair is perfect and I've been very pleased with the service.

The gentleman that came out to fix my refrigerator didn't do a good job. I can't use the freezer part where the ice maker is because if I used it, it freezes up everything. And when it defrosts, the water goes on the floor, so I have to mop the floor every time. But the other contractors did a good job, like the people who came out to fix my clothes dryer and stove. I'm happy about that. All in all, American Home Shield is the way to go. It's very good money.

We always call American Home Shield to submit claims. It’s a little bit better for us and we do it in Spanish, so it facilitates the process but it’s quite good. The reps at American Home Shield have been very professional and they take the claim. We had a problem with the dishwasher, and initially, they assigned the job to one company who didn’t call me so I called American Home Shield back, and then they assigned the contract to another company, and they came in about a week. They saw the problem, and because it was an old appliance, they had to find the spare parts that were needed, and they ordered it. Unfortunately, it didn’t work, so we had to change the appliance, and we agreed with American Home Shield to have a new one. We shared the price, but it was good.

There was a leak in the plumbing behind our washing machine. We just turned it on one day and it started leaking. I called American Home Shield and they were out the next day. The process was very easy and the contractor who came was very professional.

We just bought a house and we wanted to have all the locks changed because we didn’t know who had the keys. So, my husband called American Home Shield, and they sent a locksmith, who was super good, quick, and very efficient. We even had a very difficult lock and he was able to fix that one as well. He did an excellent job, and we were very impressed. AHS is really great and I think everyone should have it.

I had a problem with my stove so I filed a claim online with AHS and scheduling an appointment was easy. The contractor they sent was pleasant, on-time and took care of the issue. He was able to resolve it in about 10 minutes so it's very quick. I've had no problems since the repair and I had an overall fine experience.

We just had some leaking pipes in the bathrooms when we first went into the house and turned the water on. The contractor was professional. My parents met him, let him in, and he did his thing and was done. Since then, the pipes have been working fine. It's been a great experience with American Home Shield. They're worth using.

I moved into my current house about seven months ago and have been with American Home Shield since then. The heater isn't working great for my first winter so I called American Home Shield but the wait was supposed to be over 30 minutes. I didn't have time to stay since I'm a medical practitioner so I submitted the claim online. Everything looked fast and efficient because I got a call from the heating company within a few hours. When the very nice guy came a few days after, everything went great. He was efficient and has to order parts which would arrive in 3-4 business days.

I had a water heater that had gone bad in my house so I filed the claim online with American Home Shield and then talked to someone over the phone because I didn’t have any representatives to respond and I had to call twice to get somebody to come. The company they assigned didn’t show up for a whole month so my house went without hot water for a while. They tried to send that company again and I refused that company. I wanted another one.

My ceiling fan wasn’t working, so we called American Home Shield over the phone and they sent us an e-mail stating what company would be calling us. The company called us, set up an appointment, came out and fixed our fan. It was a great experience and I’m very pleased with AHS. Every time we use them, it works out well.

I had a good service overall and my heater has been perfectly working since the repair. Four weeks ago, it would not turn on and the thermostat was going wacky. I went online and AHS website was very nice. The contractor they sent was very good and professional. He checked everything out and found what the problem was, then got a new thermostat.

I recently called for a washer and my freezer. I'm not good with computers but I liked the fact that I was able to put both of the appliances in for that day in American Home Shield's website and the people from ARK Appliance came out. The guy did a thorough check of the freezer first and it was working at that time. It had been working and then not working then working and not working.

We’ve been in this house over 20 years, and American Home Shield was the only one that we’ve had since we’ve been here. The technicians are professional, comes out ready to see the problem and get right to it. They don’t waste any time. They ask exactly what’s going on. My husband goes out and he shows them what’s going on and then they fix the problem. We haven’t had any challenges with anybody that American Shield would send out. They get the job done and that’s what we like.

The most recent claim was for my air conditioner and I found out it was fire ants that had gone in the circuit board and destroyed it. American Home Shield called the Sears people out and within a couple of minutes, my air conditioner was good to go. It's always quick work with American Home Shield and their guys were very professional as usual. The contractors were good as well. AHS is a great insurance company that's always on time and very helpful.

My furnace wouldn’t start. I submitted the claim online and had a call back within the hour and someone was scheduled that day so it was really nice. The contractor was very friendly and told me what was going on. He was done in maybe 45 minutes. This was the first time I’ve ever used American Home Shield so I was very pleased.

I had a dishwasher that wasn't working and I also had my stove, my fan and my light over the stove that all weren't working. I filed claims mostly on the computer and another one I called in. The rep I spoke to wasn't warm but she got straight to business and it was real quick. The contractors who came had introduced themselves and were real cordial and friendly at the front door. They came in, asked the right questions, gave all the information and explained themselves in detail. It was thorough and I have no complaints. Everything is fine and I was satisfied.

I had an issue with my AC unit and submitting a claim was easy. I had more issues with the company that came out here. I tried to tell the person in American Home Shield that they shouldn’t use that company because if you look at the reviews, they have 900 complaints. One of the technicians that came out and replaced my blower motor and some other part left all the old parts. Then he tried to sell me on a whole unit. Another guy came out and was supposed to report him. I gave him my $100 deposit and then there was a dispute. AHS said I didn’t turn it but I did. I got the e-mail and the guy’s name and they researched it and eventually fixed it.

I have two houses, so combined, I have filed about seven claims with American Home Shield and I’ve been with them for about five years now. I usually call to make a claim and the wait time takes about 10, 15, 20 minutes. Their reps were friendly and their contractors were all right. My only issue is the time they had to take to come back. One time, I had a washer and they had to replace it. That took over two months for them to replace. They had to decide to repair the washer before they decide to replace it. Another problem I had was with the faucet dripping. It took a long time because they said they had to get the parts.

My AC broke. I called American Home Shield and their rep was very nice. She put me on hold and made sure she got a company before we hung up because she was concerned with my incision. The contractors came up before and they know the unit, so I was glad that they were the ones that came out. So far, the unit is working good since the repair. I am very happy with AHS. I've had them for 12 years and they're very affordable. I highly recommend them to friends.

We had a sink problem in the bathroom and I simply called up AHS, then somebody called me back quickly. The contractor showed up and the problem got fixed, so the experience was easy. We've been using AHS for several years now and we've been fairly satisfied. We moved from one state to another and did a new contract at our new location, so we're positive.

Having American Home Shield is a good investment. Most recent I filed was for a water heater. I did everything online and there were specs and the contractor that came out was well dressed and professional.

My refrigerator went out and it wasn't keeping cold. The contractor came out, and he told me what was wrong with it. Then he took the back cover off and said that it needed to be cleaned out. But I'm the one who got on the floor and cleaned it. He just took the back off and that was $107. So I cancelled my plan last month. Also, when I called in my claim, it took too long to talk to somebody and they put me on hold for about 30 to 40 minutes. I had to call for two days and finally got them. But they shouldn't put the customers on hold forever in a day. I'm 64 years old and my husband died in 2015 so I needed some help and got American Home Shield. I paid all that money but they didn't come to do about the situation. I wouldn't recommend them.

The process of submitting a claim to American Home Shield was fine and the reps over the phone were very good and professional. The contractor came out and replaced for me a piece on the hot water heater that went out. He was awesome, really nice and quick. Since the repair, the hot water heater is working like it was before. I've been with American Home Shield for about four months now and they're beneficial to have especially to the homeowner.

I had a house in Georgetown and had American Home Shield there. I’ve been paying on it for 10 years but I never used it because it was a new house that we had just built. When I bought this house in Jarell, I transferred my membership to this and I probably used them twice in the whole time I've been with them. My air-conditioner went out in the 100 degrees heat and I called American Home Shield. They said that the service tech had four days to get to my house from the time AHS gave them the order. That went almost at the end of the time that they're supposed to be there cancelled. Then it started all over again with another company that American Home Shield sent out. The guy purchased Freon but didn't fix the problem. It still didn’t work. I called him back that night and he said, “Sorry, I don't have time to come back."

About 20 times now, I've tried to get American Home Shield to take my work number off because they should have my cell phone and home phone number. My work phone number is my last resort. But they still haven't taken care of that so that's one of the issues I'm having with them. Second, I really do like the concept of the whole company but there have been several times that they’ve sent contractors out to fix things and they're not being fixed. Then the last go-around that I've had with them when I called and asked them, the person could not fix what was broken and so they transferred because I had paid up front, which I know now not to ever do.

We're not always home every hour and when we'd go for errands and come back or walk into the room in the morning, there would be a puddle of water on the floor. I mistakenly thought that my daughter had left something in the bottom of the freezer and it caused the leaking, so it went on a little bit longer than it should have. I'm 72 years old and have never had this problem with our refrigerator before. I realized when the ice was building up so much that my original assumption was wrong and that there was really something seriously wrong with the operation of the freezer.

I’ve been with American Home Shield for more than two years and it's been a good experience with them. It wasn't difficult to navigate through their system when I submitted online a claim to them regarding the garbage disposal. Also, the contractor guy was fantastic. The garbage disposal is now working well.

The temperature gauge in our fridge broke. I called AHS and the wait took 30 minutes, which was very long and frustrating at some point. We also had to wait for four or five weeks for the part to come, but once it came, I communicated with the repair company and the tech came out and replaced it. Other than the wait time, I'm happy. Recently, we finished an AC and heating unit claim that was done months ago. I was very happy that we could fix both parts of the heating cooling unit that I have and it works great right now.

We had a claim submitted online to American Home Shield for some electrical problem. The contractor who came out was great and he found the problem. He needed an extra part and then he came back when the parts came in. What he did has been fine and there were no problem at all.

My refrigerator went out. I tried to put the request in online but, for some reason, it wouldn't work so I ended up calling. I was on hold for an hour and something. When someone finally came to the phone, she said to hold on and she was transferring me to the contractor who will come and fix my refrigerator. The phone was just ringing for that particular company. I had been trying for two days and I ended up calling AHS. I told the rep that nobody would pick up. She said to hold on but she never came back. I was on the phone for 15 minutes and it just hung up.

I came home one day and my refrigerator out of the blue wasn’t working. So I put in a request for AHS and I did not have any problems either with the company contacting me or the person coming at the requested time. The company that came out to repair my refrigerator was extremely nice and much more pleasant than what I would’ve expected for somebody that's contracting with another company. And even though it took some time which was a little bit frustrating since the tech had to come back three times, everything worked out.

The hot water heater on the bottom floor of our house over in Alabama had a problem. It started about three days prior to us contacting American Home Shield to have them come out and check it. I submitted the claim online and their website was great. Then my daughter met the workers who came out and they were very pleasant to deal with. They took care of everything and it was a very easy process. They repaired the heater and I was impressed. I had to do two calls, and they called and came out when they said they would. Everything went great and that made me go ahead and do another year with them. I would highly recommend American Home Shield.

I called American Home Shield and made an appointment for my heating and air. The rep was helpful, friendly and processed everything. The contractor came on time and called before they came. They looked at the heater for me and made sure everything was ready for the cold weather. It was a service call and they were very helpful. The company offered an annual service plan, and when I called, they said they would call me back on Tuesday and they never called back. The company was not very reputable for Home Shield to be using them if they saw the comments from a lot of the customers. When I looked at the reviews online, the reviews were all very negative. Home Shield should have better suppliers.

I had two claims, both with the air conditioner. I was confused on how to submit a claim at American Home Shield, so I went online and did it and found out that didn’t work. So, I had to call back in, cancel the one online and resubmit it. However, I’ve been on hold every time I call, which would be two or three times for over an hour ‘cause they hang up. So, I just turn the phone on, put it on speaker and go by my business. That’s frustrating and if I hadn’t wanted to be sure that my claim went through, which it didn’t, then I would’ve hung up. I also don’t know if this warranty works for me or not. So far it has not saved me any money, but I’m going to keep it because my house is older house and something might go wrong.

The people who did our roof 15 years ago had put a roofing nail through one of the air conditioner’s wires, and when we recently had roofers tear off the old roof, they ripped it up and tore the insulation of the wire. They finished their thing, and the wires were sticking up. But they had pulled the fuse box on the air conditioner. So, we needed somebody to come out and fix it because we weren’t sure if it had blown the air conditioner, or if it was simply disconnected. So, I called American Home Shield and got an automated voice that asked for my contact number, as well as the problem. It then told me that they will contact the service provider, and they should be with us the following day. They also give you a claim number to call back and follow up on in case the service providers didn’t come. Then they warn you about their $75 service fee. It was a really quick call, and I didn’t have any trouble with it.

I'm very happy with the service from American Home Shield. I'm in Kansas City and my niece is living in the house. But if something breaks, she calls me and I could just call one number and American Home Shield will take care of it from there. Then I just have to pay the service call of $100. And that is worth a million dollars to me.

When we sold the house, the buyers let some inspectors go in and they found leaks in the ductwork of the air conditioning and some crushed up work. They wanted us to pay $3,000 to fix that. I told them that we're going to call our home warranty people instead, and so we contacted AHS. The people I spoke to on the phone were fine and the people that came out were good. The lines that they said were crushed weren't hooked up. They were just extra lines up on the roof. Also, they said that air conditioning might have had some leak on the platinum and they fixed that.

Our most recent claim with American Home Shield had to do with the heat and air. My wife called in initially and there was a really long wait. So, we went online and submitted the claim that way. We had AHS contractor come out initially because it was not clicking on properly and it was freezing up. When they came out, they cleaned it really good and changed out the capacitor on it. And about a week later, it got cold and we switched the thing to the heat and it was doing the same thing where it wouldn’t come on. They sent out a different company or a different service person the next time and he found that the thermostat was the wrong thermostat for the house. So, he changed it. The heat wasn’t hooked up and when we switched it to heat, it blew something in the system, but it's working great now.

I had a problem with my washing machine. I submitted a claim with American Home Shield online on a Saturday, I got a response on Monday, and the company came out on Tuesday. The contractors were professional. AHS was prompt and the results were very satisfactory. The experience has been good so far and I hope it stays that way.

I've been with American Home Shield for quite some time and then I left them for a year and came back to them. Their service is quick and they respond. But they are not available on phone or on email or even through chat. When I wanted to talk to somebody, I was on hold for an hour the first time I called and then another 35 minutes the second time. So I just left it because nobody was picking up. I'm really frustrated with that. And I went for the chat, but then they said it was not available. I was so pissed off.

All three of my appliances were not working. The home I recently purchased had American Home Shield. I've previously had them and always submitted claims online, which was easier, but this time, because the policy was still in the previous owner’s name, there was a little confusion, so I had to do it over the phone. They sent out an appliance person, who said the problem was electrical, but then they sent out an electrical person who said it's the appliances. This was verified by a third party they sent out. They then sent out a different appliance company who ended up almost fixing all three of my appliances. I still have one outstanding. I got a the runaround between contractors who diagnosed differently from each other, but they weren’t rude.

We had just moved in and when I went to turn on the heater, it wasn’t working. So I called American Home Shield and it was easy to file my claim. The contractors knew exactly what they needed right away and they fixed it quickly. The heater is working perfectly now. Everybody was nice and it was a great experience. We’ll continue to keep American Home Shield.

We have been with American Home Shield for years in various states that we've lived in and we have always been pleased with the manner in which they conduct their business. We usually get a repairman out very quickly and we're happy. When the igniter was off on our gas oven, I submitted a claim online and it was an easy process to go through. The person who came to repair was very professional, seemed to know exactly what he's doing, and had the part on his truck. He took care of it very quickly and the gas oven has been very good since the repair. It's a positive experience. We have recommended American Home Shield and have paid membership to part of our family to get them with AHS.

There's a fault to American Home Shield's system. When you pay in advance, there is no way to cancel the order. Before the people came out, I ended up fixing it myself because it was just a switch that was done the wrong way. So then I cancelled with the pool company. They've got my $75 and there's no way to get that money refunded, which is ridiculous and there's no way to cancel. All you can do online is tell them it was either completed and then tell them how great they are. Those are your two options. And then when I called, I was on hold for 55 minutes. And even then, they didn't refund the money.

It’s good to have peace of mind with American Home Shield. I had an air conditioning problem and it ended up being a Freon leak. I submitted the claim to American Home Shield online and by phone at the same time because I didn’t know exactly how to do it. Their reps were really good but their contractor wasn't that great. One guy in the AC company was good but another one was sloppy. He could have fixed it right then and there but I waited two weeks for it to get fixed. A second guy had to come in and ordered the wrong part. Then I waited for the second part to come in. But they were really good about calling and following up. The air conditioning has been great since the repair. It could have gotten worse. The same company fixed it but it was a minor problem which they could have solved that same day and I would not have had to wait for the part.

I submitted four different claims on American Home Shield's website. They all went smoothly and their website was user friendly. Mr. Appliance came out for the wall oven and dishwasher. They were excellent and professional. AHS replaced the whole unit so I was happy. They have been helpful and I am pleased. The wall oven was delivered was supposed to be delivered in three weeks but AHS told me that it should be up in three days. They also said they would install it and haul off the old unit, but nobody ever got back to me to do the install. So, I had it installed. I was under the understanding that somebody was going to contact me but they never did. And when I got online, I looked up the information and it said the issues were complete. But I'm going to take some responsibility on the fact that I haven't contacted them back. If I had called them, they probably would have gotten somebody out there to do it.

We've been with American Home Shield for about 5 months and we've been happy with them. My wife usually submits a claim over the phone and I've also done it online. They are reasonably easy to work with. However, they put you on hold for a long time. Plus, if you call in at the end of the day, they might put you on hold and leave you on hold forever. We had a built-in GE microwave with an oven which was built in 1985. They shared control panel, and at some point, the control panel LED stopped functioning on the microwave, so I couldn’t control the settings on the microwave. A person came in and they attempted to find parts, but the parts were not available so they decided to go with a replacement. However, that has not yet been installed.

Our dishwasher wasn't draining and I looked at all the basic things in them. YouTube says I could fix it but I wasn't too savvy on that. So for $75, a technician came out the day I called my claim which was a Thursday. He asked me what the problem was and I explained it to him. He knew what he was doing and he explained to me in a clear and concise manner what the problem was. He had to order a part though since he didn't have it. He then called on Tuesday and asked if I was I home. I was and he came and finished the job so it was a great experience. I would recommend American Home Shield.

The sprocket above the chain of our garage door opener came loose. I'm a pretty handy guy but it would cost me around $230 if I'll do it myself. My wife suggested to contact American Home Shield, so I went and looked at my contract and the garage door opener were included there. American Home Shield was responsive and they called me the next day after making my online submission.

I recently had an AC claim with American Home Shield and my experience was great. The heater sensor was out and they replaced that so it was staying hot now. Submitting the claim was great. Their reps have been nice and this experience was better than the experience I had with them last year because I did not think that I really understand how to do things then because my coverage was a little bit different than I thought until they explained everything it to me. I had one contractor last year when I had plumbing done but I wasn’t really feeling him. But not bad enough to do a major complaint. But this air conditioning guy, I could've just kept him. He was nice, concerned and was really, really thorough in doing and checking my filters. Things that you don’t have to ask. Just checking everything out for me. So, he did a really good job.

I needed my dryer repaired. The contractor sent by AHS was here less than 20 minutes and he had to replace a part that had gone bad. Having a home warranty is one of those things that I hate to have but then when I need it, it’s great.

There were several appliances in the recent claim that I had. My ice maker in my refrigerator wasn’t working, I had a front loading washing machine that the seal had broke, and then a dishwasher that wasn’t draining. It was slow draining even though I had gone through the proper maintenance of cleaning things. The ice maker was fixed and the washing machine seal was replaced, but the dishwasher was not repaired or replaced. The service guy basically said due to the age of the machine, that it was really more cost-effective to replace it than repair it.

I love the service that I have received from Home Shield, and when I ordered the insurance policy, I liked that I was able to pay a minimal fee for a retired senior citizen. Seniors like me who are by themselves don't have a lot of money, so it is good to have this kind of service where you can rely 100% on a company sending you somebody who would fix a problem and you don't have to pay until they send a bill for what was done and it's a fixed fee. Also, Home Shield is a smart way for people to take care of home maintenance because they're not going to send in anybody out unless they are people who can be trustworthy.

The first claim I had with American Home Shield was when a tech from Travis Appliances came over. He told me he was going to go and get a relay from a call which he did but it didn’t work. Also, he worked at the bottom of the stove and got the serial number but he didn't even try to turn it on and he said that the nozzle didn't turn. I told him there was a knocking in the refrigerator but he didn’t check that. He just said that he's going to replace the gasket on the top and the bottom. He also mentioned how much work it's going to be if that didn’t work like changing the compressor but I never got a reply on what was wrong with the refrigerator.

I woke up in the middle of the night and I heard a noise. It was my water busted up in the attic. I couldn't do anything until morning to call AHS. I called and they said that a tech would be out, not that day, but the next day. So, I had to go shut the water off and I didn't have any water for a day. Their rep could be a little bit nicer on the phone though. When the tech came, he didn't have the part with him. He had to make another trip somewhere to get to the hardware store and come back to put the part in. He advised me to have the insurance company pay to have all the things changed because it happened again. He was just very friendly and polite. Since the repair, the water has not been leaking anymore.

The top side of the attic that I use was creating a leak in my ceiling. There was some overflow in my AC's drip pan, and the PVC pipe that comes out of there and goes outside was clogged. Submitting a claim to American Home Shield was excellent. They're very prompt to come out and take care of the issue. I pay my $75, and I'm a happy customer. I've used them many times on several of my properties and I’d recommend them to my friends.

The backwash valve of my pool was leaking and I didn't realize it until my sprinkler guy came out because I had a leaking sprinkler head. So between the sprinkler and the valve allowing the water to leak out of my pool, it was costing me $45 more a month on my water bill. I called American Home Shield and filed a claim for the O ring on that backwash valve. Their rep took down all the notes of what I needed, told me they would get in touch with the pool company and I would be getting an email and a phone call. I did within hours and they scheduled it for me. She was very professional and put the contractors in contact with me really quickly.

We just upgraded our coverage to cover everything we had. And then we pay monthly $50 but it went up to $56. We've been with them about three years now, and we've used them for refrigerator and washing machine. Recently I had a bunch of plumbing issues, and I've learned to file my claim over the phone because online, you can only put down one issue. And if you call them over the phone, you can list all your problems, which I did. I had about nine of them, and each one was taken care of. Each one of the reps I've talked to has been really helpful.

One of my air conditioning units stopped working. I filed an online claim to American Home Shield and they assigned a reputable repairman to it. He got out there quickly, diagnosed the problem and fixed it. But the AC problem was not major that a warranty had to really cover. The contractor was very polite and very professional. Our air was out for a couple of days. And we live in Florida, so it was a little warm. But the air conditioning has been fine since the repair and the problem hasn't relapsed. I didn't have the disaster where I had to replace the whole system but I found out that the part was not covered so I have to pay for a repairman and pay for the part too. It was not a normal experience.

We've had American Home Shield for a month and a half now. In early November, we had an electrical issue where our circuit overloaded and we had to get it split up. I submitted a claim online and it was very easy. Our claim was not covered though so we had to just do it on our own.

The AHS reps and the tech were very nice. I couldn’t shower because the water wouldn’t spray when I pulled the stem there. It was very easy to call in the claim, and the tech came and he fixed it within 20 minutes which was quick. They're doing fine and they should keep up the good work.

My husband and I were working out in the garage last Wednesday. He came into the house ahead of me and said there was water all over the floor in the toilet on the first floor so we shut the water off. I got a flashlight and he said it looked like it was coming from the tank. We finally spot it and there was a crack on the back right corner of the tank, but you couldn't see it in the front of the tank. Of course this happens in the only hardwood floor toilet in the house but thank God we were home. We have a $4000 grandfather clock 10 feet from that bathroom door in the foyer, nice furniture in the living room and an oriental rug. They would have been destroyed if we were out of town and the water had kept running in there.

We’ve had one contractor, Plumb Genius, that we have had multiple problems with. We have asked American Home Shield to not send that company to any of my addresses and they said that they'll put it on a vendor list that I don’t want. Then someone called in a plumbing problem and we got them again. I called American Home Shield and one person told me that I'm not allowed to request or deny a certain vendor. Some time recently, when we needed a plumber, my daughter did the claim online, and they sent a note saying it would be that same company that I do not want. My daughter said that that was the only one they had available and something needed to be done. And I was really not happy. The contractor told us that there’s a leak in the slab and he was going to have to get a jackhammer and tear up the floor. It was going to be very expensive and of course, American Home Shield didn’t cover that.

My water heater wasn't leaking but it slowly but surely stopped getting hot, so I submitted a claim online and the website was okay. It turned out that it wasn't really the water heater. My home is heated by a thermal system which runs off the water heater and the issue was the thermal coupler that was in my heating unit that was coming from the heater. The tech was extremely knowledgeable and he was able to fix it. I'm an ex-contractor and I was very impressed with him.

I went to the home of a girl friend one day and her washing machine was being fixed. She told me about AHS that she had been using for two years and told me to go ahead and take their service. I called them and I'm glad I got them because sometimes when things happen and I don't have the cash at hand, AHS is a good help for me. I just have to pay a little bit upfront then AHS pays the rest.

I've used American Home Shield for 10 years, and what's been going on lately has been a nightmare. I had a stove wherein the outlet was not working, and when the second one stopped, we just let it instead of calling American Home Shield. By the time that I called American Home Shield to get it fixed, there were several parts that had to be ordered. The service request was in, and I was trying to find out what was going on if they’d ordered the parts. There's no communication to let me know what's going on, and it's very aggravating to me. There's no follow-up on it at all. The whole experience was a headache.

We had two claims in almost the same day. We had our water-heater leak and then we had a washer issue. It’s been the third time, but the main thing was the water-heater leaking, and I’m not happy with them at all. It took seven days to replace the water-heater around Thanksgiving. I was a big fan, I got about four or five friends that I had them go to American Home Shield and they’re terrible. When you call them -- and I called three times in three days to talk to somebody -- I don’t want to talk to a computer. I’m 70 years old I’ve been in sales for 44 years and I like to talk to people about a problem.

Two months ago, our AC was definitely not cooling, although the fan was fine. Sometimes the AC would work, sometimes it wouldn't. Submitting the claim went fine, and then the contractor came out in a day or two. They ordered the part, which took the longest to get the order - it took at least a week and a half to get that part. It was not the super hot part of the summer though. Then they got it fixed, and it has been working fine since the repair. I'd recommend American Home Shield.

We had an awesome experience with American Home Shield. We had a faucet in the bathtub of our hallway bathroom. My husband was taking a bath and the faucet blew off. We looked for a faucet and thought that we'll just fix it ourselves, but realized that the faucets we were looking at were not going to do the trick. It was a Saturday and we thought we'd call on Monday and get a plumber to fix it for us. I was in an extra bedroom and the carpet was all wet. I told my husband that we had a problem and that we had a leak somewhere. We pulled back the carpet and the padding was all wet. So I called American Home Shield and told the rep what the problem was. She was very helpful and before she even had all the info, she already called and dispatched the plumber. She told us that it was a serious thing since we had wet carpet on the floor.

They came to try to fix ice maker 4 times and still not repaired. Now can't get anybody back. Keep calling American Home Shield and wait on phone for at least an hour with no prevail. Company is a joke but they keep billing my credit card monthly.

I filed a claim with American Home Shield for my heat pump. Their claims representative was very good. I'm a medical alert patient and I made her aware of that so their rep got me someone within a day. The contractor that came out was the best I've ever had and were totally different from other companies. The AHS rep spoke very highly of them. The contractor called me back and since I recently had surgery and I'm going out for therapy, they worked with me on my schedule and kept me posted to let me know who is coming. They were very professional and I would recommend that company to people with heating and air conditioning problem.

I filed three claims with American Home Shield this year and it has been problematic. We couldn't get through to talk to somebody. We’re on the phone for 45 minutes on hold because I wanted to talk to a person. Then there was also the issue with the people that didn't even bother to call. But generally, the contractors have been fine but one time for my pool pump issue, the company that they submitted the request to never contacted me. The second company was really good, but they had to jump through hoops to get the authorization because it was one of those that had to be totally replaced. The latest claim that I had to file with American Home Shield was for my dryer which didn’t heat and this time was okay because I knew what to do as far as going online to do it. Since the repair, the dryer’s been fine.

Some things with American Home Shield have been really good in the past, but some things were not. We had a horror story with the refrigerator. My husband complained tremendously about it. I had to transfer things to coolers into our garage refrigerator on a regular basis for about three months. It broke down three different times before we finally could get a refrigerator that worked. And then with the washer/dryer situation, it went on for over a month. The agitator was sucking it under so it was ruining clothes. And it was an inexperienced service person who came out the first and the second time. The third time, we got somebody who knew what they were doing, and then we finally got a really nice new washer. With the microwave, we were quite surprised that American Home Shield didn’t immediately say that they would replace it. It was a used microwave and around 20 years old. They said they were going to repair it.

I've had several appliances break down and American Home Shield has come out and fixed them. The most recent one was for my refrigerator. The contractors who came were professional and did what they were supposed to do. They say that they track their people with GPS and they know where they are. For instance, if I call them for a repair for my washing machine and they come out. They say that come in Tuesday at 1 o’clock and I’m not there. I said, “No, I’m here.” They don't show up until they charge you $100 fee regardless of whether they showed up at the right location or not. And we have no avenue of recourse.

We had our faucets leaking so I called AHS. The contractor was awesome. I was at work but my wife works from home and she put me on speaker phone. He was in the back and they’re working and he was really informative on what happened. And no more leaks at the moment. I’ve already referred AHS to people.

We have been living in our home for about two months now and got American Home Shield when we closed on our condo. We had a leaky kitchen faucet and so they came out to fix it, including the garbage disposal. It was originally working okay, but then it started not to drain properly. The plumber came out and assessed the situation. He was great and very prompt. And then, about a week later he came back with parts as replacements. Everything went smoothly from there.

The most recent claim I had was with the air conditioner and the heat pump, and the AC people came out three times. The tech came once to check it because it was not cooling and he ended up putting a coolant in. He wasn’t sure whether there was a leak or not, so he put in something that would show that there was a leak. A couple of weeks later, it was not cooling again, so I called American Home Shield and the tech came out. He found two leaks, but he wasn’t sure whether he got all of them and he pressurized it, and he came back this past Monday. The pressure was up so there were no more leaks, and he put the refrigerant back into the system, so it's fine.

I noticed a very wet spot on some carpet in the basement but I could not figure out where the water was coming from. So I called and had them send out a furnish guy since the wet spot was a couple of feet in front of where my furnish is. The first guy came out and said that it's definitely not my finish. It was a plumbing issue.

We bought this house from my mother-in-law and it included the American Home Shield warranty which we were able to transfer to our name. Their contractors are really good. It took forever for us to get the AC but we finally got it in. Then the dryer broke and we ordered it yesterday, so we're waiting for that to come. When I call, though, it's ridiculous. I'm on the phone waiting to speak to a representative for almost two hours every time. But I’ve had good service from AHS and I would recommend them.

The motherboard went out on the furnace so I had no heat and it took six days before I was able to get it repaired properly. I submitted the claim to American Home Shield over the phone. The call went to the automated line and it worked out okay. The first company came out and diagnosed it as one item and said that they didn’t work on my type of furnace so they had to get someone else out. I didn’t appreciate the guy. Then, another technician came after him and took the time to take the furnace apart to find out what was wrong with it. He ordered the part and fixed it. He knew what he was doing and he was professional. It was a good experience. I'm a retiree for 40 years from AT&T so I appreciate good customer service.

I have nothing but great experiences with American Home Shield. Our oven was not working and we called them and they were very responsive. The contractor was very helpful and promised to come back and bring another part just to make sure everything was the way it was supposed to be. I would be happy to recommend them. I’m not able to say that about every company that I work with. With some companies I will say nothing. But based on customer service and how they’ve handled everything it’s worth my effort to let someone else know. It was an excellent experience.

We had issues with our air conditioner. I submitted a claim both online and through the phone. The representative was great. The website is fine if the claim is something basic, but it was a little cumbersome. A lot of times I had to call them to specify something. With the claim I put in, the website actually assumed that was a recall on another issue, when it wasn't. I've also tried to put in another claim for my fridge and it doesn't have the correct options, so I can't complete the request online.

We had two separate claims which both happened the same week. One was for a refrigerator and one was for some plumbing issues. The refrigerator claim was easy to submit. We were contacted right away and the repairmen came out right away to fix it. It was a maintenance issue that we weren't aware of and the contractor even showed us what to do in the future. The repair was flawless and the refrigerator is fine now.

Submitting a claim to American Home Shield online took me about two minutes and it was very easy. I wasn't getting any heat from the heater and the contractor originally thought he had fixed it because we felt heat pumping out when he worked on it. Unfortunately, the lines froze over. There was actual ice on the line both inside and outside, so I had to call him back and he was very responsive. He looked at it and he figured out that the control panel was actually calling for the AC and heat at the same time. So, he had to replace the control panel, which he didn't have one with him. It was late in the day, so he came back the following Monday and installed it and it’s good to go. AHS has been nothing but fair. It's something that most people don't keep after the first year and I'm glad we did.

I’ve filed claims on three different things but American Home Shield only covered one of them. A plumber came out because there was a leaky toilet. He replaced the flapper but he put in a wrong kind of flapper and I paid the $75 deductible. We thought it was fixed at the time but it wasn’t so I waited for something else to go wrong before I have them come back.

We've been on the American Home Shield plan for almost a month now and when we set it up, the rep I spoke with was very respectful, clear, kind, and helpful. A few weeks ago, the condensation line on our AC was blocked with debris so I submitted a claim with them online and it was super easy. I heard back from them immediately saying that I would hear from a specific AC repair company, which I heard back from within an hour. They were very flexible in setting up an appointment that worked for me as well. The contractor who came seemed confident and quickly had a good sense of what he thought was wrong, but he checked other things as well to make sure that he wasn’t missing something. It wasn’t a super long appointment but I definitely felt it was thorough. We also ran the AC that day to test it. I’m pleased so far with AHS and I recommend them.

I filed a claim with American Home Shield recently for my water heater. At the beginning, filing it was not too hard. I got something automated, so it wasn't a live person, and then I got people to come out. The pilot went out and I tried lighting it, but it wouldn't stay lit. The guy that came out tried too and had a heck of time getting it to stay lit but finally he did. He fixed some little wires but he said it probably would happen again, so it was a band aid type fix that wouldn't last. T

About three calls that I have recently with American Home Shield were satisfactory in terms of the technician who came to diagnose and order the parts within a reasonable amount of time. I have two real concerns, though. One is if I want to keep a specific contractor who I've had a prior good experience with, I cannot do that on the website. And two is in a plumbing claim, for example, if I want to add an additional plumbing item that I've found, I also cannot do it on the website. These simple things I have to put in a call to talk to a claim representative and the typical wait time is an hour and a half. That has constantly been the experience. That is just too long to wait to talk to someone in the claims department.

I've been with American Home Shield for 17 years since I bought the house and they had their price up so they're a bit pricey. Our unit for upstairs wasn't cooling and it was a hot day so I submitted a claim with them and it has been fine. The contractors were fine as well and they're very courteous in and out. However, they left a little mess upstairs that had to be vacuumed but I didn't make a big deal of it. Everything was doing good and they made sure that the door was closed. I have a little dog and they made sure that he didn't get out when I couldn't get it in time. I was able to get the contractor out quickly this time but there have been other times that they've not come out. Overall, sometimes, they could be a little slow to get a contractor out.

We had a problem with our heater, and American Home Shield gave me the name of the contractor. Then the contractor contacted me, scheduled my appointment for a week later and they told me that was within the guidelines but that didn’t end up working out. The company ended up calling me on the day they were supposed to be here and said that their tech called in sick and that they had to put me at the end of the list. They refused to work with me at all and the girl told me they can’t pay overtime to somebody just because they can’t have somebody come out. She made a big deal about how the tech that called in sick was going to come in on a Saturday, which was another five days later, to cover his appointment that he had for that day.

One of our stove's burners had a faulty switch for a while, and we finally called American Home Shield to file a claim. The faulty switch was an inconvenience but the service tech replaced it and now, it's performing well. We've been with American Home Shield for years and their representatives and contractors have been fine. And it's a good service overall.

We've been with American Home Shield for ten years. They have a good program. Interacting with the people on the phone goes fairly good. I usually recommend American Home Shield, but maybe because most of the time I get good people come over and fix it right away. But sometimes, the subcontractors that they send aren't that great. They don’t care so many times. The guy sent by AHS for the furnace was on it for three minutes. He says it was something with the blower. My wife says, “How did it happen?” And the guy just said, “You tell me.” We’re paying him to fix it, not to try to have us guess. He then adjusted the fan. Supposedly he fixed it, but three minutes after he left, the furnace started making the same noise again. I usually just let it slide, but not this time.

The self-cleaner on my oven wouldn’t clean. It got too hot and it shut off and the fan wasn’t working. I called AHS and the appliance people that they worked with were great. They fixed my oven and it's working fine. I really like AHS' appliance people a lot. They come out right away, I never have to wait. They’re very efficient.

I did a callback on my ice maker on the refrigerator which I had claimed for with American Home Shield. They had sent a repairman out about two weeks before and he said he just cleaned it out and that it was okay. A part had come off and he wasn’t sure what it was. And so, it worked for about a week and then the same thing happened where it wasn’t working anymore. I called Art Plumbing back and the owner came back and he said, “Yes, you need a new one and he should have known what this part was.” So, he put a new one in and everything has been fine. I've been happy with it.

American Home Shield did a good job on my last claim. I called them up, they assigned a plumber for my issue with the toilet, and then I called the plumber before he calls me. He seemed to be professional and he came out within a day. He had the part, got the work done, and didn't have to come back. The toilet now works better than before the plumber got to it. I paid my deductible to American Home Shield and I hope they continue to give good service on time.