American Home Shield Reviews

I was having issues with my freezer. I submitted a claim to AHS over the phone and the rep I spoke with was good. In three days, Magic Appliance came out. They were good. They cared. They worked on trying to solve the problem and they did. My freezer has been working good since then. It was a good experience.

The refrigerator completely went out and my microwave was no longer heating. The process with American Home Shield has been fairly great and I haven't had any issues starting a claim or getting the issue resolved.

The furnace would start up and then stop quickly, or it wouldn’t kick on. This has happened before so we were kinda familiar with it and it had something to do with the sensor so, we called it in to American Home Shield. The technician came out the next day, showed me what was going on, remedied it and we got heat. Overall, the interactions with the contractors have been good. They usually come out quickly and I haven’t had an issue with the technicians.

My air conditioning unit wasn't working so I submitted a claim with AHS through the app that they use. The contractor they sent out was great. But prior to this claim, I had several ones that were not good like when they sent somebody who was not qualified to fix and didn't really wanna fix something just to collect the $99 I pay them.

We had water leaking out of the seams of our water heater so we had water damage. I called that claim in with American Home Shield. It was a weekend and it was a new house so I didn't have internet yet. AHS assigned my claim to Plumbing Pro Services. The assignment took place within a few minutes. Two or three hours later, the company then came out. It was a pretty quick turnaround. They put a plan in place and had the issue fixed. It was really nice because they took the stress of all of it from us. It was a great company to work with.

In my bathroom was stopped up. I put in a request with American Home Shield and they sent a contractor out. The contractor work was to stop for about 10 minutes, said they could not fix it and American Home would contact me. I contacted American Home. Contacted me and said the repair would end up costing 400 or $600 based on the two options at the contract fair had given them. I ended up calling another plumbing company and they came out and they fixed it within 30 minutes using a basic snake. I contacted American Home and they said that whatever their contractor says is is what they go by and they can put a note on my file that the contractor came out and that was all they could do for me. I’m very disappointed in the service that I received and the quality saying that I was ripped off of $75 that I paid to have somebody come out and act or fake like they were repairing the drain.

I requested for a service online for my garbage disposal through their website, which was easy to use. The contractor came out and reset the garbage disposal. I wasn’t happy that I had to spend $75 for them to come out and do that, which I could’ve done myself. Somebody could’ve just called ahead of time and ask me if I had done things. It could’ve saved me $75 from having to pay that. The garbage disposal works fine now.

Usually, I submit claims to AHS online and somebody responds within a day or so. However, their plumbing contractors don't take care of the problem I have or they have to come back more than once. Also, there’s no way for me to communicate that to American Home Shield. They only have a survey and whether it’s complete or not, their contractors can come back out again. Once I had an issue after one issue was done and realized that the work order was wrong and I hadn’t been able to get it fixed yet. Still, all the contractors except for the ones for plumbing have been great. AHS's service is fast. They pay claims and all is good.

In terms of the providers, The Lindsay Company, it was a really good job, but American Home Shield's procedure is if it’s broken, they try to fix it. If it breaks again, then they change it. I understand it may be fixable though. Initially, my waste disposal started getting stuck and when the guy came back, he expected it and he did something. A few weeks later, the same issue continued and the unit ended up leaking. This claim was submitted online and I immediately got an email saying that somebody was gonna come from this company and they did. It was in the time frame that was mentioned and the guy who came was very helpful. He explained the process and everything else. I'm happy with American Home Shield.

My kitchen sink was leaking and the guy from United Air came out. He said it was repaired, but it's not. Whatever he did didn't fix the problem. The same area is full of water. I called American Home Shield and United is scheduled to come back out.

We had two issues with the fridge and Sharper Service Solutions came out and fixed one, then realized the ice maker was also a problem. They told me about it and that it was making noise. The tech came out and thought it wasn't just the ice maker, and that it was something else. And so, we fixed that but the ice maker still didn't make ice, so he came back out a second time and repaired that. So far, everything is fine. I submitted my claim online the first time, which was very easy, but I called for the follow-up. The two times that I've had to talk to the AHS reps have been fine and the tech that came out was professional. We've been with AHS for seven years now and we will be renewing again next year.

My daughter has turned us onto American Home Shield and we've been using them for about 10 years now. I recently had a pool problem where the contractor came right out, got an outfit out, and fixed it, and everything was great. While I’m okay with my experience, my daughter and her family are having an experience that is absolutely terrible. She had a ruptured water heater and the plumber, who they sent in to assess the situation and to replace the water heater, has a list of items that he claims has to be done to come into more recent code compliance. I paid 100 bucks for it, first off, including things like replacing the drip pan that was under the water heater with a new drip pan. But there’s no reason in heck that somebody needs to replace the drip pan. The old one that was sitting there was just fine yet they wanted 80 bucks to do it.

The contractor from Optimum Appliance Repair was there about five minutes, and he fixed the dishwasher. I feel stupid, but it just had debris in the drain and he just cleaned it out. We've AHS now almost 10 years and the only negative was with the heat and air company. The guy they sent was a complete jerk. We had the air conditioner unit go out and we kept asking him what kind of unit it was gonna be replaced with because we have a high-end unit, a Trane unit, and he said he didn't know. We got there and it was a bottom-of-the-line unit, and he got mad because he had somebody deliver it and I wasn’t satisfied with it. He finally took it back, and we ended up just taking a cash settlement and getting our own unit. We took care of it ourselves. But overall, AHS has been all good.

We had a circuit that was out in our house. A couple of outlets and a light weren't working. Submitting claims to American Home Shield has been easy and their customer service is good. Their reps answer the phone quickly and they're easy to deal with. I've tried to submit two claims thus far but then the first one wasn't covered. This time, I was covered and they sent Snapper Electric out for me. The tech who came was good.

I needed my AC checked and I requested that from American Home Shield over the phone, and Temple came out to do it. Usually, about the time we get off the phone, their rep would tell us that the person will be there at the house. This time they said, “We’ll have the person contact you.” It didn’t take long, but usually we get it done right then and there. And most of the contractors that they've sent out were professional.

The previous time I submitted a claim to AHS I kept getting one operator that I felt bad for. It was like she was reading off a list. The conversation kept going back to the list and I was getting more and more frustrated with her. She sounded like she understood English better than she spoke English. Not that she was doing anything deliberately, but she didn't have the answer that I needed and she couldn't explain it any better.

I called American Home Shield and they were very helpful. Within 24 hours, Hero's Plumbing came. They were very knowledgeable and went through all the steps with me, what was gonna happen and what to expect. Since the repair, it's been awesome.

My refrigerator started making a loud noise, and then all my food went rotten as it wasn't cold enough. Mr. Appliance of Rio Rancho came out and I really like the guy. He had to order another fan, but we've had nothing but problems. He's really good but we still have him coming out 'cause there are still issues. In fact, we've been without a refrigerator for 2 weeks now, and I was very pissed off because how long can one go without a refrigerator. We have 5 kids, so it's been miserable. I called about it yesterday and the guy was supposed to call us yesterday as well but we haven't heard yet from him. Still, even though we continually have issues, Home Shield seem to resolve them.

I had a maintenance call for something that had not been cleaned in two years. It wasn't under warranty and I paid for that. For the thermostat that was broken, they came and replaced that. The contractors were excellent. It's all good.

The contractor who came for my heater had to change the pilot valve. Although he had to wait for parts, he came back fairly quickly. He was quick, professional and did a good job

When we had to renew our policy this year, we switched over to American Home Shield. They had better coverages on appliances and everything in the house than others had. When we made our last claim for our three appliances, they sent out two parts to fix our dishwasher, but they ended up replacing the dishwasher. But I still have those parts and I don’t know what to do with them. Overall, our experience with AHS has been great.

The dishwasher was operational but leaking. I booked with AHS through their website which was good. I paid the fee upfront, and I haven’t gotten a bill. Appliance Magic didn't figure out the problem immediately. They fixed something, but it was not the cause of it. They changed some parts of the dishwasher, thinking it was something else, but it wasn't it. Once I figured out what the issue was, they came back and fixed it.

We had a catastrophe with our washing machine. A water valve inside broke and it flooded the machine. Water flooded the laundry room before we were able to stop the water from coming out. I submitted the claim to American Home Shield online, which was better than waiting half an hour for a live person to come over the phone. This happened on a Friday afternoon and we got the notice that it was assigned to Ellis in the evening. Being the weekend, I did not expect to hear anything fast. The contractor called us the following Monday, which was the first business day after the occurrence. He came out the next day, checked the machine, and said he had to order some part. He warned us that it might take 7 to 10 days to get it.

One side of the heating and air conditioning unit looked dead. I called AHS to submit a service request and the agent I spoke with went above and beyond. We had an excellent interaction. The rep from AMP Mechanical HVAC was at the site promptly at 7 o’clock. He was very gracious and kind, and had the problem fixed in five to seven minutes. We thought something had happened to our HVAC, but it turned out that it was out of the actual unit itself, it has a special switch, and he knew about it. It was a real easy fix and he did a very good job. It has been a very good experience. With AHS, you don’t have to worry about what comes up. You know it can be taken care of.

AHS sent a very very professional and nice guy from Controlled Climate to do a preseason checkup of our ac. There was one little issue with a solenoid. The part needs to be ordered and I had to check to see if it's covered. But there's no issue of any consequence.

My dishwasher needed to be fixed, and so I submitted the claim to American Home Shield online. The contractor came out after a day or two and he was very knowledgeable and professional. He replaced the part that was not working on the unit and fixed it in about an hour. It was working as far as washing. I had to pay my copay for the visit. But, then the dishwasher would not heat up. I could not get everything to go through online, so I contacted AHS. They were good about sending the tech out for the second time to fix the heat setting on it without charging me additional because it was related to the first problem. I really liked that. Since the repairs, it is running like new again.

American Home Shield sent people who came out and fixed our air conditioning. I did the claim over the phone and the rep was fantastic. The contractors came pretty quickly. I didn't even know I had a warranty. And I happen to be on the road and saw an email that went, "Your home warranty's about to expire." So I dialed their number and they took care of me. In fact, I'm still waiting on a callback on them for my second home. I put one on that one too. I was happy with what happened.

I put in a service call with AHS and Appliance Plus came out and looked at the fridge. They assessed the problem and ordered the parts, came and installed the parts. The icemaker is now working perfectly fine. But the major issue is that my fridge is leaking a lot of water, and it's building up inside the fridge. The gentleman who came before said that the problems were fixed. However, a couple of days later, the water was still leaking.

I was having trouble with two of my toilets, where water wasn’t filling in the sink in one, and the other one kept running. I called American Home Shield and they were able to get my claim processed very quickly. Two years ago, however, I got a lot of runaround with a claim I filed for my microwave. They sent a contractor out who said that the appliance was not worth fixing, but AHS didn't wanna replace it. They sent another contractor out and they said the same thing. This dragged on for several months, until finally, they replaced the microwave. Other than that, all of the service that they provided for me have been okay.

The ice dispenser was no longer dispensing ice and it was the result of a broken paddle switch. The paddle comes in a piece that is basically the entire control module for the refrigerator. So it wasn't simple but it wasn't too complicated. It took Pro Appliance Inc. one initial visit, and then the subsequent visit to put the part in. Now it's working like it's supposed to. It was the first time I've reported a claim through American Home Shield and I didn't even speak with a person. It was all electronic. The timing could have been a little more prompt, but aside from that, it was good.

I filed a claim online when my dryer wasn't working. We had a little difficulty because I had problems with the first person AHS scheduled to come out in following up on the appointment. But the second person they scheduled, he came out right away. He did everything in one day. He did a good job. He was very knowledgeable and very professional. The dryer has been working fine so far.

AHS told me that I should expect the contractor within a day and they met my expectation. They sent out Oaks Heat & Air to fix my heater and the service was excellent. The heater has been functioning perfectly since the repair, too.

I read up on a bunch of home warranty companies and after reading their fine print, they had some areas that would make it a gray area if you called about something. And American Home Shield was really straightforward. I liked their price and the guarantee, and I've been with them for three years now. I have never had a home warranty before and their customer service has been were very good about explaining things and answering my questions. I like the fact that I can go online now and put my request in if I need service. I don’t have to wait until business hours. And they’re easy to work with.

I had two issues. One of them was my pilot on my gas oven was not lighting all of the burners. And the second one, the oven door handle was loose. I requested for service from American Home Shield through their website from my phone. Navigating their website was fine and straightforward. I just picked what I wanna get looked at, gave a little description and submitted the claim. They did a follow up via email. The service provided by RDW Appliance Repair was outstanding. It was very seamless. The tech came during the day when the kitchen was not in use. So far, everything has been operating like brand-new, like nothing was ever wrong. My American Home Shield experience has been very pleasant.

Our dryer was making a lot of noise. I called American Home Shield and requested the service on it. They contacted GE and scheduled an appointment. GE repaired it and did everything they had to do. My wife wasn’t home at the time and so, I said it was fine. When she came home, she said, “It still sounds a little loud to me.” When we started it up, it’d be running for a while and it’d be loud. But it’ll calm down or it’ll run a bit quieter. But she said that it’s still isn’t right. The contractor replaced a fan, the motor and a couple other things. I don’t know what else to be done. So, I wanted to have GE come back out and listen to it. I’ve had American Home Shield for the last five years and I’m very happy with them even though I’m still dealing with them on this dryer. But I'd say the opposite about my experience with them last year or two years ago when I had a air conditioner problem. Still, I’d recommend them.

The supply pipe where it connects to the flex line that went into the toilet was loose. It wasn't sealed properly, so it was seeping out with about half cup of water a day. When I noticed it, it was running toward the wall. It was very wet there and it could create a problem. Someone from Colorado Plumbing and Heating came out on one snowy day. He was a little late, but he made it. He worked very quickly and did a good job of making the repair. Everything is dried up now and is working beautifully. So, I'm very pleased. I also have another claim going on where I didn't have to do anything except call and say, "I needed this done." And then, the contractor called and set up an appointment. However, I'm appealing that. Other than that, I've done a one-year renewal with AHS and so we've had them for more than a year already.

I went to American Home Shield's website and I saw a special that was coming up about an annual check-up for the furnace. I clicked on the special, and then it came out that they work with Paragon Heating. So, I followed the link and I requested an order for the furnace. Paragon didn’t find any issues. The tech notated something that needed to be watched because it might cause some problems in the future. He was very professional, clean and thorough. So far, I’m really happy with American Home Shield. Everybody has been very professional that came. So, I’ll continue to work with them.

Techs from United Air Temp came a couple of times. The first time they came they said they fixed the heater. And then we tried, and the heater was not working. We called them again. They came back and said that they needed to get a part. They brought the part and fixed it again. And then, third time it was still not working. But finally, they came for the fourth time and fixed the problem. It took about 10 days. But their techs were friendly.

Hers & His Plumbing was sent by American Home Shield for the tank to the toilet that was leaking. The contractor was absolutely professional. I asked many questions about the operations of the toilet and what needs to be done, and he explained situations to me and explained how the toilet worked. And he was very informative and homeowners appreciate that. He did not have to do anything. Unfortunately, I drained the whole tank of water wanting not to have my floor damaged, and so he couldn’t see what the problem was. He did explain the situation to me very thoroughly. And he did think that the type of toilet that I have, the gasket as he said probably needed to dry out. And when it dried out, the leaking was stopping itself. So he said, if anything else, it was under a certain time frame, I can call him back and there’d be no extra charge, and I was grateful to hear that.

My pool pump was making a very loud noise, and when I asked the pool cleaning company what it was, they said it was the bearings on the pump going out. If it goes out, it was gonna burn everything up. So, we called American Home Shield and the rep that I spoke to was very helpful. Their contractor came out and brought a new pump, and then they put it in. The tech could not have been nicer. It was the easiest thing in the world.

I've had AHS for nine years and I like the fact that if anything goes wrong here in the house that my appliance or whatever is covered. Their customer service reps have been pleasant so far. I also haven't had any issues with any of the contractors. But there was a time we wanted them to come out a little bit quicker because of a refrigerator issue. And we had to reschedule a few times. So we lost quite a bit of food, but once they came out and repaired it, it was fine. There was a little bit of miscommunication at first, but then we got back on track.

The AC wasn't performing correctly and making a claim for it was fairly easy. I called it in at American Home Shield and it was great. Also, the repair tech from Total Air Care was excellent. He explained real well what he was doing and what he was looking at, and he kept us informed.

We had the locks changed on our new house through AHS. The reps were great and the contractor they sent was amazing. The locks have been perfect since then.

I'm going on my third year now with American Home Shield. When I had a leak down in the basement by the water softener, my daughter submitted a claim online. The contractor was here that afternoon and it was fixed in 45 minutes. He was very good.

I called American Home Shield to file a claim for my hot water heater that wouldn’t heat, but there were some communication breakdowns throughout the call with how the process was being explained to me. I was totally confused and in the dark. It was quite frustrating and I had to call Jacob's Plumbing & Heating and American Home Shield back. But we got through it and we got what I needed done. The rep was quite frank with me with the schedule. I didn't like what he had to say because it was near the weekend, but he didn't mislead me.

The motor had gone out on the AC and we were without it over the weekend. R Harris & AC Heating had to take a little time to order the part, but fortunately it was cool weather, so we didn't suffer without our the air conditioner. The techs were very nice, friendly and professional. They wanted to take their shoes off to come in the house and were very considerate. My dishwasher has also stopped turning on, so I need to call in at American Home Shield and have somebody come and look at it.

AHS was expedient in replying and trying to get a repair or replacement. I had an issue with my refrigerator and submitted a claim over the phone to them. The reps were very knowledgeable. They are also nurturing because they understand the stress that someone may be going through. I have high accolades for everybody that I spoke with. Currently, I'm trying to decide whether I'm gonna have them replace my refrigerator or take their buyout.

I was with American Home Shield before in 2016 and then because of funds, I thought maybe I could do a better deal. I got somebody else and they sucked, and I figured, “I got no problem with American Home Shield.” Smith Plumbing came out and they were great. It was an electric water heater, so there wasn’t a lot of choices to be made about what the problem was. The gentleman came out, looked at it and said, “Okay.” Within 15 minutes, they were trying to get a new water heater. That morning without the heater was not a dream come true, but I can't complain.

I had my house fumigated earlier this year, and the gas company came out to relight the pilots. But he wasn’t able to relight the pilot at my fireplace. He told me I needed to reach out to the manufacturer to have my pilot relit. I attempted to do that, and they told me that they don’t relight pilots, only for those items that they install, which is crazy. They said for liability purposes, they don’t do anything. Even though they’re the manufacturer person for that particular brand, they don’t service anything. So, I reached out to American Home Shield, and the guy came out and he looked at it, and it took him all of five minutes to relight my fireplace. Everything has been great since then. It’s the first time I used American Home Shield, and everything worked out as planned. I was especially satisfied.

The AC unit was not blowing at all. I submitted a claim to American Home Shield. It happened on a Sunday morning, and Budget AC & Heating was right out Monday morning. They put in some Freon. The technician that came out was wonderful. And we went ahead and replaced the furnace and the AC with them.

My sink was clogged on both sides, and Bear Plumbing went outside and snaked it. Now, it’s working perfectly fine. I called it in on a Thursday, and they couldn’t come out until Tuesday. But after I got the number, they contacted me right away. I hated that I had to wait so long. I waited over the weekend, and they didn’t come out until Tuesday. It would’ve been better if they came out Monday or that Saturday. But I like Bear Plumbing's service. I kept saying I hope it was them because they were really good before. They were friendly. They also fixed my shower that was leaking. And they not only sent out one person but two.

American Home Shield had to send out three different plumbers, and they still didn’t complete the job. The first plumber put the wrong seal in my master bedroom toilet, and the water came out of the tank onto the floor. They told us that they had completed the job, but the one part of the job that he did not complete was we have a frozen handle on our bathtub and they needed to change the cartridge. They just closed it tight enough where it wouldn’t drip, and then it started dripping again. We noticed a leak on our tub. We called them, and they told us to put another claim in with American Home Shield, which we did. And we had them come out. The second plumber made the adjustment on the seal on the toilet and he fixed it. He said that the tub has been fixed too. But he never fixed it. It was still dripping, and they closed out the ticket.

The air conditioner has to have something replaced, and I have asked the contractor if we can hold off until January since we do not need air conditioning here now. They were very professional and I was very pleased with the young man. I am going to call him and work with him in January, where I am going to have him replace the unit because it has to be replaced.

I felt like my washing machine was making a funny noise, and when it spins, there was still water left in the bottom. So, when I was taking the items out to put them in the dryer, they were wetter than they should be. Submitting the claim for it with American Home Shield was easy. They sent Dill Appliance Repair, and the contractor got something out of the drain, and he fixed it.when I was taking the items out to put them in the dryer, they were wetter than they should be. Submitting the claim for it with American Home Shield was easy. They sent Dill Appliance Repair, and the contractor got something out of the drain, and he fixed it. I usually call AHS to file my claims and their customer service has been fine. The contractors have been personable and they seem to be able to fix things. So, I've been very pleased.

When I moved into my new home, I heard something draining from the ceiling. I called Home Shield and went through an easy process. The contractor who was sent did well and they fixed my problems.

It’s always been good with AHS who I've been with for a little over 11 years. It’s nice to be able to call them and they will send somebody, rather than trying to locate someone on your own, which is very difficult. When my garbage disposal was leaking, I talked to their representative and they told me who the contractor was gonna be and that they would be contacting me in the next 24 hours. In about two hours, I was contacted. The person who came seemed very professional. He wasn’t too chatty. He assessed the problem, put in a new disposal and was on his way. He left everything very neat and tidy. He was very efficient with his time. The repair made life much more pleasant.

All our claims and interactions with American Home Shield have been very positive. When the water heater was leaking, their contractor did a good job and replaced the water heater. It took three days for the new water heater to come in and he had to come out a second time. In general, we've been very happy with AHS.

The air conditioning was not cooling, so I went on the internet to file a claim with AHS and they told me the contractor would contact me within 24 or 48 hours, which they did. They were very courteous, professional and very efficient. So far, so good.

The contractor American Home Shield sent for my AC was very professional. When I got the notification that he was on his way, I was at work. He waited a few minutes for me to get there, got to work, and changed the capacitor. I've used AHS several times in the past eight years. I've called in claims a couple of times and a couple of times, I turned it in online. Doing it online is the best and quickest.

The valve was broken and there was water spewing out of the evaporator tank on top of the water heater system. I went online and AHS sent A-American Plumbing. The contractor was good to work with. Unfortunately, although I wanted to make sure they got the address right, they got 503, but it's 5003. The contractor was trying to make sure he had the right house and fortunately we live in a small cul-de-sac, so it wasn't hard to locate.

We had a leaky toilet around the base of the toilet. I was told by Home Shield that somebody would call me within a day, 24 hours. The plumbing company called and said they’d come in three days. It was like Thursday or Friday whenever I submitted the claim and then they came here on Monday. The contractor was very professional and he knew what he was doing. Just a nice guy. Overall, it’s worth the while to have American Home Shield. I’ve had a couple of instances in the past where I canceled, and then sure enough, three months later I had a problem. So, I’ve pretty much stuck with it now for about 25 years or so on two different houses.

Everything was fine with Island Breeze HVAC when they came out. They’ve been excellent. The problem keeps happening though. The whole heating unit just shuts down. This is the second time since June. And it is kind of disturbing since I have to pay for each time they come out but it’s the same problem. American Home Shield has been very good and very prompt. Although this summer, my whole unit quit and it took two weeks for me to get air conditioning when it was a 100 degrees out. But it really wasn’t their fault. They couldn’t get the parts.

Home Shield's prompt attention to my requests has been great. I've called them three times now and every time, I get someone right away and they schedule the service to come out within 24 hours. All the contractors have been professional and they've come within the window that they've said. Plus, communication with them has been easy.

I used AHS' service for a week right when I first got the home in November of last year. Then in October, my water heater went out. I decided to give American Home Shield a call to see if it’s covered or not. Luckily, it was. But I feel like there are a few items on the bid that didn’t make sense for the type of home and the placement of the water heater that’s there. When I went to review it with the plumbing company, they said, “Well, these are our charges. So, if you want to get a cash out with American Home Shield, you’re welcome to do so.” I said that I was just hoping to get it taken care of but they didn’t seem like they were willing to work with me on the price of the permit and the other things. I didn’t think they even do the permit for a water heater 'cause they give just like a sticker to put on the water heater.

I’ve used American Home Shield for my rental homes and I like the company. Recently, I filed a claim online for my water heater and with the online process, you also have to call to make the appointment. So, I paid for it then AHS sent me the email saying that the tech was going to be the Amazing Plumbing and Rooter. I got in touch with them and they were able to schedule a same day appointment. So, I let the tenants know and they were very pleased. That was very efficient too as far as on American Home Shield's end is concerned. The water heater was fixed right away and it was a great experience. But the techs came while our tenants weren’t there and we don’t know what was wrong and what was fixed. Neither do the tenants. So, maybe there should be some provision for that so you’ll know what was wrong or if they replaced stuff.

We moved into the house this past spring, so we hadn’t been in a position where we needed to use the heat at all. Once it got cold here in Charleston, we tried to turn the heat on but we weren’t getting any heat from the system. The heat pump was not working properly. This was the fourth thing that I’ve used AHS since we moved in. The actual owner of Coastal Comfort came out and he was able to identify quickly what the issue was and got it fixed the same day. It was a pricey repair normally and he was actually able to use the warranty that was on the system and got the part replaced with no additional cost to me. And so, I thought they had not to bill anything back to American Home Shield either. Overall, it’s been a positive experience.

I got a text letting me know that the service person was on their way, and then got a text saying that they have arrived. The contractor was extremely professional and took care of the work very quickly. It was very efficient. I'm a pretty critical person when it comes to service. I worked the service job for 40 years, and I was impressed by the service.

I had two issues recently with a clogged toilet and a dripping shower. I filed a claim on a Saturday and the contractor came on a Monday. They were able to handle the issue but they had to order a special part for the dripping faucet. On the third day, they came back and finished the faucet. It's been working great since and I'm impressed with the contractor. They were courteous and clean. They put booties on to come into the house. I am pleased with AHS and I've recommended them to many people.

As a paying American Home Shield customer, I am very disappointed in their customer service and the contractors they work with. I reported a water leak on October 17th and was provided service on the 21st. An AHS authorized vendor, Grade A Plumbing, asked for a payment of $295 to disconnect my water heater, installed in front of the cracked pipe, as the technician could not see the crack clearly. I was told that this type of “access” is not covered by AHS, and that if I did not pay for access, AHS would not cover to have the issue fixed. The Grade A Plumbing tech then said that I would have to pay another $295 when they return to fix the issue; a total of $590 dollars to disconnect my water heat to simply access the leaking cast iron pipe. I was then told that they could leave the water heater unhooked for both the diagnosis and repair for $345. Left with no other option, I was forced to pay this amount.

Why I stayed w/ AHS for as long as I did is my own fault, however, it's been a massive time suck and nightmare from top to bottom, start to finish. No one ever has any info from previous calls. I'm passed from one rep to another and have to repeat myself w/ every new rep. Currently, they are STILL taking MY money out of MY account for a contract that was cancelled months ago. Now I get to go clean up the NSF mess it left NOT TO MENTION they have NO RECORD (not shocked) of my cancelling. They have assigned contractors who have not kept appts or done the work they were called to do and they could care less about any of that. They just collect $ on their contracts. Literally could not get PAID to do business w/ them.

Upon learning from the plumbing company that I would have to pay an additional $586.00 to have my leaking water heater replaced, I called AHS. After the first call, was told not to worry that it was still an open ticket. No description of modifications had not been submitted for approval. Next day call from plumber told me I had to pay this amount and they had not spoken to AHS. I called AHS again. This time was told that there would be an additional amount of $586 due the plumber upon replacement. No explanation on modifications.

This company made it extremely difficult to interact with their billing department. I used them for a major repair and they did okay with that (though it took over two months all told to get my AC replaced), however, when I tried to cancel the service after my year contract they were very shady. I called one month before and was told that it wouldn't renew. Then the charged showed on my credit card again. I called back and was told that I hadn't requested it to be non-renewed and the only way to back date it was to request a supervisor review the tapes and that I'd have to call back during a certain time to do that.

The refrigerator was frozen everywhere and the contractor did not know the refrigerator very well, so they did some research. They handled it professionally. Also, when we get water from the door, it doesn’t work. It has been an issue for a long time and at first, the contractor said that they didn’t have that kind of equipment. But they came a second time and fixed it for me. They have always been very good and they’re very experienced. I like them. AHS also handled my swimming pool and my AC. The experience with them has been good so far. I use them every year and I recommend them.

I submitted a claim to AHS because my water heater went out. I called them and the rep was excellent. I didn't like the people that they sent out though. The contractor didn't tell the truth. He said that my hot water was 16 years old and that he needed to replace the wiring. And the house was just built in 2013, so I tried to explain to them, "How did he put on there 16 years and the house was built in 2013?" I just needed a replacement, I didn't need any rewiring, upgrade or all the extra stuff which they wanted to charge me $1,300 for. So I got another plumber. It was cheaper and I didn't need to pay $75 deductible to recommend a plumber that's gonna rip me off.

I had claims with AHS for the furnace and plumbing, and Home Service did both of them. Home Service is a great company and they got nice guys. The techs were on time, polite and respectful. They told me exactly what was wrong and fixed it right away, then cleaned up after themselves. It was so nice knowing that, for 75 bucks, I can call AHS and their contractor can come out and fix the issue. You can’t get any contractor out there for that little. It’s gonna be a 70 or $80 service fee and then they're gonna crack you for parts and time. So, the warranty is worth having.

I get frustrated that I can’t talk to anybody at American Home Shield. I would like to have a phone number where they would talk to me. I’ve called several times, but I get these people that don’t speak English and I cannot understand them. They called us in August because that was our time to renew. I told them I was considering some other companies, too and I asked if there was any kind of incentive they can offer me for me to sign up with them. The guy said offered one free call. If I have a problem and call them, they won’t charge me the $80. They put it on our credit card, which was when Dan’s Plumbing came. I’ve gotten three emails and I’ve gotten a paper in the mail telling me that we owe them money and that our account is in arrears. And I can’t get through to them at all. I’m very disappointed.

My multi-port cover was leaking. I submitted a claim late on a Wednesday through AHS' website and they sent South Tampa Pool & Spa. They were here early that Friday morning. The tech was very professional and since the repair, everything has been working excellently. I’m quite pleased with the service.

I called American Home Shield to file a claim for my toilet that was leaking and I got an automated system. They said somebody would contact me in 24 to 48 hours and they did. A & G Rooter Service did a good job. They fixed the leak quickly. I called on a Saturday night and they called to schedule an appointment Sunday evening, and they were out Monday morning. It was my first experience with AHS and it has been great.

American Home Shield is honest and I like their suppliers. We've always seemed to have the same contractor, and they are very courteous and good.

I had a malfunctioning pool filter. I filed a service request with AHS over the phone and they assigned ABNation to work on it. Once the claim went in, the contractor came out within two days and did a good job. Everything went smoothly. The tech knew exactly what the problem was and he addressed it. He ordered the proper parts and came back with them two days later. When the parts came in, he gave me a call back and made an appointment, then he came out and took care of the issue. The repair cleared the problem and I was very satisfied with my experience.

I was a little disappointed with the first contractor AHS sent for our heater. We spent $75 and the guy didn’t do anything. I knew within 5 minutes of him being here that he couldn’t fix it. He was a young fellow who had no experience. I hope AHS refunds me the money I wasted on that deal. I had to spend another $75 and get the right guy, and I felt bad that I had to, but then his work was absolutely the best. He was a more experienced fellow who knew exactly what he was doing and I had confidence right from the get-go. And he fixed the heater within 10 minutes. It’s just lighting the pilot light and making sure that it stayed on. There was some issues with some leakage he repaired and did a great job. I was really happy. In the future, I’ll ask for the fellow that came out here, and I hope that he will accommodate me on that.

The toilet in my rental house backed up, and then we had a really cold spell the next day, so a pipe broke. The whole place was flooded. American Home Shield sent Wright-Jones and they did well. They came right away and fixed the plumbing problem and then the SO-CO came to clean up the mess. The house is an older one with big, cast-iron pipes so they break, and Wright-Jones has been there a lot for those problems. And they've always done a good job.

American Home Shield does a great job, but I wish they were a little cheaper or their service charge to get the guys out there was a bit cheaper since I'm already paying a premium. Still, I'm happy with the service. When our fridge was making a noise, my husband made a claim online and he made an appointment with the guy that contacted him. The guy was nice and he did a good job. He fixed the fridge so we were happy with him.

My air conditioner wasn't cooling one time and I submitted a claim over the phone to American Home Shield. I submitted that claim over a weekend and on Monday or Tuesday, Valleywide Cooling had come out to do service. The tech was great and since the repair, my air conditioner has been working. I recommend AHS.

Somebody that came here to do AC work told us to go with American Home Shield and I’ve been with them for two years. All the contractors that AHS sent out were good. When something breaks down, they would send somebody out and whoever they sent out would always comes on time and the work would get done within a reasonable amount of time. If they say that they couldn’t do it this day, then they would always schedule a time that they could do it, which was okay with us. They would come and they would do it at that time. They would be in and out.

We had a plumbing issue where you flip the switch and nothing happened. It turned out it was shot, it needed to be replaced, and they replaced it. Filing the claim was pretty basic. It was easy. Drain Go of Alabama did a good job. I'm on my third year now with American Home Shield and they were pretty much like I expected them to work. I had a minor issue and it was resolved pretty well to my satisfaction.

When the washing machine was leaking, Accord came out and analyzed it immediately. They ordered the parts and told me it might not be or might be covered. It turned out to be covered. They came back about a week a later, got the parts in and put them in. So far, it's working. This was a positive experience. This claim when I turned it in, it was easy. I had a bad experience the first time I used AHS. I've been with them for four years and they should improve their communication as to why things aren't covered, have a conversation about it, just to understand things. It's kinda cold and hard to get a no answer with no explanation.

I submitted a heater claim to American Home Shield. What happened was in the summertime, I got a new air compressor for my air conditioner, and whoever AHS hired to put the thermostat on it didn't connect the wires to the heater so we had no heat for five days. I spoke with an AHS rep about it and he was very informative. A contractor came out and did that but I had to pay $100 out of my pocket, which wasn't fair. The contractor was all right but he didn't tell us exactly what he did nor leave us a receipt. He just said he fixed it and went on. The last guy at least gave us a receipt.

I put in a service which is a promotion with American Home Shield to do preventative maintenance. It’s a regular service call outside the warranty, so I paid $150. It was $75 for each of my units to be serviced. When the company came out, Hospitality Heating and Air Conditioning, they didn’t see anything wrong with the unit up top. They found an issue with the unit in the basement, and they recommended I call American Home Shield and put in a service call. I did that.

I had no hot water. My hot water wasn’t working at all. I called American Home Shield and I went though a prompt system because it was late. They told me to expect someone to call me by morning, and they didn’t. I called them 8 o’clock that morning, and they could not come out until a couple of days. And so, I asked the AHS rep to find someone else, and she tried, and she said nobody could come out. Mr. Rooter Plumbing was the soonest they could get. They came out and I was pleased because the contractor did his job. He’s very professional. He told us what was wrong. He told us it’s been a common problem they’ve had with that particular brand of hot water heaters. So, he did not have that part, and their company didn’t allow them to stock that part. He would have to order it, and then he would come in.

I just recently signed with American Home Shield and I’ve been with them for three months now. The air conditioning went out during the hot days here in Georgia so, we had no air in the house. The contractor came out and fixed it. It needed some Freon. The guy was very professional, courteous and showed me what was going on before they did anything.

When I submitted my claim, I wasn’t sure how to enter it since it was a twofold problem. I went on the chat on the AHS website and they worked through it for me. They told me that I would get a call from the contractor within four hours to set the time and I did. The contractor came out when they said they would. We had a lot of interaction diagnosing the problem and we worked through it quite smoothly. To fix the issues, the tech found another breaker and electrical box to use and replaced two condensers in the motor. I'd tell others that AHS is a good deal.

I submitted a claim when my heater was going off and on. I could hear it kicking off and on. The guy came out and said that it was my thermostat. But a week later, the thermostat went blank. It didn't do anything. So I did another claim with American Home Shield. The tech told me step-by-step what they were gonna do on both occasions. I had two different people come out. The first tech assumed that something was wrong with the thermostat, but there was nothing wrong with it. He stayed about 10 minutes, did something to the thermostat, and the heater came back on. But a couple days later, the heater went off again. But this time, the heater and the thermostat went off. The transformer had gone out in the heater.

Our water heater stopped working. The contractor came in, did the thing and left. Since then, there were with no issues. We also had different issues with the house but things have gone smoothly with American Home Shield.

The technician that came to rekey our home was fine. He even gave me some recommendations on a couple that are working but may need to be replaced. But I had an AC thing that I'm not sure if it’s completely resolved yet because we’re kinda coming into cooler season, it’s not running as much. AHS sent the contractor out and they needed a compressor. They said the unit needed to be replaced, the old R22 version which really can’t do anymore come January 1.

The controller on our stove went out and had to be ordered. We waited over a week for AHS to locate one and get it here. But it's fixed now and the contractor that came out was very professional.

The tank on my water heater had burst. I was able to prevent further damages by turning off the water. And there was some water there on the floor, which was how we were able to tell. But, I was glad that we were able to get that fixed. AHS's claims process has always been simple when you do an online claim. It's a lot more convenient. It's just instant clicking and then, you can describe the problem. And if they have any questions, they always call me, which makes it faster. We've had several instances with AHS making claims, but this time was much, much better because the company contacted us in a timely manner, which made the experience nice, especially with hot water involved.

My washer was in the middle of spinning, and then it made a lot of noise. I called American Home Shield and the rep that I talked to was very courteous, professional and helpful. AZ Appliance came the next day, and worked on my washer and dyer. They were very efficient, and they hopped to get it done. The tech even had to come back later that night with the part and got it all fixed. Having American Home Shield puts me at ease to know that I have coverage for appliances and our pool equipment. It’s very comforting to know that if anything happens, I will have coverage and get things fixed.

We had a plumbing issue on our toilet. We filed a claim to American Home Shield and they sent Clear Flow Water Solutions out. The contractor replaced a part. He repaired the leak, and his work was very good. We did some flushing, and it looks okay. I'm satisfied with American Home Shield.

The claim I filed with American Home Shield about my AC is still going on. It’s taking them some time to figure out what the issue was. But American Home Shield has covered every visit. There has not been any additional cost. When I called American Home Shield, Texas Best Heating and Air Conditioning came out within three hours, which was really fast, but they had problems in isolating the problem. They initially thought there was something on the panel that they could solder together and fix it. They tried that a couple of times and each time, it didn’t hold. It would work initially, and then it would quit working. And now, they’ve ordered a new board and it’s to be installed tomorrow. So, I’m hoping it will be repaired tomorrow. Fortunately, it’s not cold in Fort Worth yet so I don’t think it’ll be a major problem.

When my air conditioner wasn't working, I submitted a claim online and United Air Temp came and fixed it. Now, it's working fine and I'm satisfied.

I got them as a gift when I bought my house 14 years ago, but it got too expensive for me and I went with another company but this other company was crappy and left me in a lurch with a couple of broken things that I was not happy about. I got American Home Shield back about a year ago or less. I love that if they can't fix a thing, they replace it 'cause the other company didn’t. AHS' representatives were very efficient and helpful too. The contractors were okay. BluePoint Pool Service, who came recently was wonderful. They were in and out in an hour.

Our heater wasn’t blowing. Its fan went out. I filed a claim online and it was super easy. In less than 24 hours, a contractor came. He was knowledgeable and he walked me through all the stuff that he did. It took him about an hour to get things done. We’re not sure it was completely fixed, but it’s working.

We bought a house and it was one of those with no agent involved. I looked at the place over and thought that I needed a warranty so I bought from AHS. I also thought that the first thing that could happen is a change in living habits sometimes causes problems. The house is in a rural area so we didn’t have a city sewer but there's a septic. We had water coming up out of the ground so I called AHS and made my first claim. I told them about it and the warranty folks said that they’d send somebody out.

When I had my electricity in the living room go out, we had an electrical company come. I didn’t have to pay for anything extra. The guy figured it out what it was quickly. I had two outlets that had gone dead and he replaced them, put in a new fuse, and it was ready to go. I also wanted to have the furnace checked before the winter set in completely. Watters Heat & Air came out and checked to make sure that the burners and igniter were clean and clear. They had to clean it and they made sure I had my filter changed – which I had a new filter there for them to put in. They checked the whole unit over and made sure it was ready to go for the winter.

We had something wrong on the fridge drawers and Express Appliance Service came, changed the parts and fixed it. The tech that came out was a very nice guy. He was professional and he knew what he was doing. He told me he has to change the parts, so he ordered it and when we finally got it, he came the second time and fixed it. It took two weeks to fix the issue and everything was okay.

It was a relatively new home when I purchased it. It's nine years old. The inspection was great when we were going through the buying process. Then, we've been in the house for less than a month and we've had three warranty claims. So, American Home Shield pays for itself very quickly. One of our repairs would've exceeded the price of the warranty, and now we're up to doubling the price of the warranty so, it was a no-brainer to go with it.

I spoke to an AHS rep when I submitted a request for my furnace and he was okay. A contractor came in to do a tune-up and when the tune-up was done, they recommended that it needed to have a fan limit replaced. When I called AHS back, they sent out the people from the furnace company and they said that something in the furnace was going bad and need to be replaced. I was given a thorough understanding of what was going on better than the person that did the checkup. So far, the furnace part has not been replaced yet. But prior to that, I had problems with my water heater, and the guy came out and repaired it. I was happy with my experience.

I've been an AHS customer for a long time and they called me to renew. I told them that I wasn’t happy with a service that I had last year for our dryer, which is still not right. They said they would offer me $100 credit if I renewed and I said okay. Then I had my AC repaired and they wanted me to pay before they came, which is how they've always done it. I told them that I have a credit. The one biggest problem is that the people you talk to are in Malaysia and can’t understand you. They said that I have credit and don't have to pay.

I researched in my neighborhood about what people thought of American Home Shield, and they all liked it. I have the warranty for close to a year now and I call them for claims. GE Appliances tried to repair my dryer but they couldn't, so they replaced it. The last thing they were here for was my freezer, and they did a great job with that.

I filed a service request to AHS for my electrical panels. The electricity went out in one area of my house and I couldn't get it to turn back on. I spoke to somebody from AHS and he was fantastic. The contractor that came out was on time and very helpful. He did a great job.

I had a pump placed on my swimming pool, and then when they put the pump back in, it leaked, so they had to come out and fix the pipe from the pool motor to the ground. Everything is fine. They were such nice people and prompt. I can’t say enough for them. But AHS has been lousy with their communication. I’ve got another claim with them and it was a plumbing line that was backed up. Boss Plumbing came out and said that the line is ruptured, and it's gonna have to be repaired. AHS said to go ahead and do it. And then Boss Plumbing came out a second time, and said, “We’re gonna try a high-pressure line to just blow it off.” They did and said, “We’re just gonna cancel our claim and not do anything because it’s working now.” Two days later it started gurgling again. So I turned to my homeowners insurance company. They came out and looked at it, and said, “Yup. We camerad it. You got two different breaks within five feet of each other.”

The microwave's display had stopped working. American Home Shield sent Precision Appliance Repair, and they fixed it. They changed out the control panel. The technicians were great. I highly recommend them.

I had a stove glass door that was shattered and a microwave that wasn't working. I called Home Shield, and I'm glad I called because it made such a difference to be able to understand. What I did was, I got a renewal of my policy of how it was gonna change in December, and the rep was able to explain that to me. I know I should have read my thing, but I didn't realize I was gonna have to come out of pocket $75 for the service call. And so, the rep kindly walked me through that. I appreciated figuring it out and not trying to figure it out on my own and make a mistake or not know what I was doing or try to figure out how to do both the microwave and the stove. I appreciated the representative. We were able to make the call.

American Home Shield sent out Pop-A-Lock of Texas to do a rekey. The tech was nice. He took his time because one of the doors was really giving him a hard time. But he got it working again.

I give AHS 5 stars for the way they handled my complaint. I am expecting a check in the next few days.

I went back and forth with customer service for almost two months because the contractor they hired wouldn't schedule a diagnostic meeting with me. There was a misunderstanding between them because American Home Shield didn't have the correct contact information for the contractor and they wouldn't accept me trying to tell them they had missing information. The contractor thought he needed a work order to even step foot on my property, which American Home Shield sent out

I have been dealing with this for months. I was told that there were specific coverages to my AHS ac unit, come to find out they gave me incorrect information. I then call and speak to two supervisors Joey and Caterina who tell me that the sales department don’t know what is and what is not covered they are there for sales. I ask the two supervisors to pull the call and guess what I have not heard back from them for months.

American Home Shield sent a plumber to my home that was apparently not been vetted. The plumber stole money from me by charging me for something that was already covered by the contract agreement and swapping out a 80 gallon hot water heater and replacing it with a 50 gallon. It's now going on 6 months and american home shield has yet to resolve the issue.

Honestly, 1 star is too much. Check out AHS horrible complains at Better Business Bureau before you buy from these people. On 9/8/19 I paid American Home Shield $133.75 for a service request for my refrigerator, the technician came and said he needs to change the fridge door it has to be ordered and it will take from 4 to 6 weeks, I waited patiently having to spend extra money in food to feed my family, since my kids can't open the fridge to get food.

American Home Shield has ZERO compassion. Our AC has been non-functioning for SIX MONTHS. American Home Shield continues to send technician after technician. More than 2 dozen appointments, three different companies and they continue replacing part after part. They have replaced the compressor 3 times. Instead of installing a new AC, they continue sending out technicians who haven't been able to properly diagnose the issue. I keep asking them when they will have some mercy and just replace the AC. I have missed so much work. They don't seem to care. I have spent 100s of hours on the phone with American Home Shield and the companies they've sent over. It has been a TOTAL NIGHTMARE and has cost me thousands of dollars.

Trying to get decent service was always pure torture. You can’t trust them to send competent people just by requesting a service call online. Based on previous experiences, we would ban certain service people from our house. That was always a big argument with American Home Shield. You also have to wait an extraordinarily long time for most service. It doesn’t matter whether it’s your refrigerator or your air-conditioning.

The vendor selected by AHS has been untimely, unresponsive, and incompetent. AHS will not reassign to another vendor. They offer no accommodation, no alternative, and no relief. As a customer, you are at a complete disadvantage. Their solution to a no-show by their vendor (having missed a day of work for no reason) is to book another appointment with that same vendor. Multiple no-shows makes no difference. Hundreds of one star ratings for that vendor makes no difference. There is no published address for complaint mail and it is against company policy for the phone representative to allow you to speak to a supervisor or manager. There is no level of customer service.

We had a couple of lights that weren’t coming on when we would push the wall switch. I submitted a claim to American Home Shield and we had an appointment with Platinum Heating & Air within two days. There was a weekend there at the beginning, so they called on Friday and we had scheduled for a Monday. The tech was on time and he explained what the issue was. He also explained what he did. It was great service.

I had a commode leak which was leaking underneath the seal between the commode and the part it was sitting on. My wife made the claim at American Home Shield on the phone and the plumber from Hers & His Plumbing came out in two days. Everything has been working since then.

The part of the AC that sits outside on the ground wasn’t spinning, and so the unit itself was getting hot. I just got my contract with American Home Shield at the beginning of October, so it was a coincidence having it go out three weeks after the contract went into effect. But this is the first time I’ve used it, and it was super easy. I called the 800 number on a Sunday, not expecting to hear anything ’til the next day. Within a couple of hours, somebody called me back to tell me what was going on to get an appointment schedule. The tech from Cabot Mechanical was very nice. Because we are new to American Home Shield, he was really informative about their process and some of the inner workings of using that contract that I had some questions about.

When I called American Home Shield for the dishwasher and the microwave, I got a $100 trip charge. Two different servicemen came and corrected the problem, which was wonderful. Then I called for the electric and the plumbing. For the plumbing, the contractor worked on my kitchen faucet three times but it still leaked. They also worked on my bathroom shower three times and it always leaked. The plumber put new knobs on the shower and fixed it. It’s fine now, but the kitchen faucet dripped more after he fixed it. I said that I was told I needed a new faucet. He said okay but he had to get authorization. Then someone came and put a new faucet on.

When our dishwasher was leaking, I went online to submit a claim for the repair. AHS sent a service repair out but they were unable to repair it, so we went to getting a replacement. The repairman submitted whatever he needed to on his end so that AHS would know the dishwasher was irreparable and that we needed to do the replacement. I called AHS to speak with them about the replacement and the reps I spoke with were thorough. We took the cash-out option so that we could just go and purchase the dishwasher we wanted and the company we purchased it from are just gonna do the install. So, we're paying a little more out-of-pocket than what they'll provide, which is totally fine, but it's getting in quickly. Our new dishwasher is coming this week.

We had an issue with the cooktop and so I did a claim with American Home Shield. My home is in Modesto and I am in Oregon. My grandson-in-law, Alex, acts as our agent. He's been very helpful and supporting us. When I got a call from Alex and he told me that there was something wrong with the appliance, I made the call to AHS. Mr. Appliance of North Modesto came out and Alex interfaced with the guy. The guy contacted me and told me what his schedule was and I gave him my grandson's telephone number and they coordinated it. And according to what Alex told me, everything went really smoothly and everything got taken care of. Mr. Appliance gave a window of time when they could be there. And what the guy did was he called Alex when he was getting ready to go to the house. So Alex didn't have to spend hours and hours waiting for him to show up.

American Home Shield sent Discount for my ice maker and the guy that came out was really professional. He went through everything and explained what was going on. He told me what to watch for in the next week or two to see. Now, it’s still leaking and this has definitely affected my house. I live in Southeast Texas and it’s warm out here and we need ice.

We had two defective electrical appliances. One was a light switch and the other was a light fixture. My wife submitted a claim to AHS and afterward Authorized Electric came to do service. The techs were excellent and they took care of everything in one day.

Recently the bottom of the water heater rusted out, and I ended up calling it in at American Home Shield ‘cause I was fussing with turning off the water to the water heater, hooking up a hose and starting to drain it so it wasn’t gonna leak all over my floor. The process wasn’t too bad except for trying to get my credit card together before the message thing timed out on me. American Home Shield just gave me a live person to complete the process. Advanced Home Services looked at the heater and they were like, “You need a new one.” We just had to wait for the claim to go through. The heater went out on a Tuesday and we had a new one by Friday. It felt longer than what you want it to be when it has to do with hot water, but it’s still reasonable.

My washer's tub was worn out and it had ripped some of the gears. 7-H Home Services came out and told me the tub had to be replaced. They ordered the parts then they came back out in a couple of days to fix it. They would have been out sooner, but they had to accommodate my schedule. The work that was performed is perfect and I would definitely use them again.

I went to the website to file a claim for my air conditioner that wasn't working and a contractor was sent out in about 4 hours. He was very nice and efficient. He fixed the AC very quickly so it started working very quickly. He then told me about what was wrong, and he also made sure that we could call him back if we had any more problems. We've been an AHS customer since the 1st of June and we've had good luck. We had another issue with some plumbing and that was fixed very easily too. It didn't take much time or anything. So, we've been very pleased.

I had two experiences with American Home Shield. One was a good experience and one was a bad experience. The good experience was there was a heater-air conditioning split unit that needed to be replaced. And the first contractor that came out gave the diagnosis of it not being able to be replaced. American Home Shield had a second opinion. They came out and, again, they had said that it needed full replacement and they approved it for replacement.

I had a water heater issue and called American Home Shield. I live in a manufactured home and some plumbers don't work on manufactured homes. Still, AHS went above and beyond and found Friendly Plumbing which is licensed to work on manufactured homes. AHS dispatched them and the techs were excellent. They did such a great job with the water heater. A week or so later, I had some plumbing things that I wanted taken care of so I called them directly and they took care of those as well.

My refrigerator wasn’t working and I made the claim on the American Home Shield website, which was easy to use. They told me to expect the contractors out in 48 hours. The gentleman came and ordered the parts, and he fixed it two days later. He did what he needed to do, he cleaned everything out and was very professional. I would definitely call them again. Now the refrigerator is like brand new.

My dishwasher wasn’t drying the dishes as well as my tenant would have liked and there was a bad smell. I contacted Home Shield and set up the appointment, and their contractor went out there and went through the whole system and said everything was working fine, and that the dishwasher was not equipped with a heating element for drying the dishes, which I was surprised at. I contacted my tenants and asked them how competent the gentleman seemed that came to do the service and how professional he was, and they were extremely pleased with the way he approached everything with them.

We sighed up for the annual furnace check with AHS and when their tech from Best Heating came out, they found that the board in our furnace was bad. They had to go out and find a replacement for us. AHS called me to authorize the additional charge to replace the board. The tech was able to find a board that was about 10 minutes away from our house and went to get it. He brought it back and installed it the same day. The furnace has been working just fine since then. AHS's warranty has been a great thing to have. It has given us peace of mind with our new home purchase.

There were a couple of miscellaneous issues around the plumbing which have been resolved via the call with AHS. I have no complaints thus far. I usually submit my claim online and generally after two days, I speak with a contractor.

My air conditioner went out and I called American Home Shield to get it replaced. The reps paid half attention sometimes. They told us one problem wasn't covered and then, we came to find out it was covered. They lied to us more than once. They said one company said it happened a long time ago and they didn't, and we went the entire summer without an air conditioner. Now that it has been fixed, it works just fine. The first two contractors were okay but the last one was the worst one. They never called back nor contacted us. American Home Shield couldn't even get in contact with them. I liked the contractors that came out but I don't like American Home Shield and I was very dissatisfied. We'll never do it again.

American Home Shield made it simple to submit a claim. I call them, and most of the time I just go through it automated, then sometimes I speak with their very competent and polite reps. I submitted a claim because my washer wasn’t draining, but the washer wasn’t the issue. Their contractor snaked the pipe and pulled out soil debris from it, but when I used the washer again, the same thing happened. I had water over and there was a big mess. A day later, another gentleman came out and he told me that roots have grown into the pipeline, about 25 ft. out from the house. I have a shed sitting over that pipe. It's not covered by Home Shield, and it’s going to be a very expensive fix, so I’m not gonna do that. I just had my washer rigged so that it drains in another way. Other than that, I’ve used AHS for my garage door opener, my AC and my water heater. I definitely got my money’s worth, and I’ll be doing it again next year.

The air conditioning quit working in the house. I initially submitted the first claim online and when the first contractor was assigned to my job, they couldn’t get out for four days. It is a rental property, so I needed to get it fixed for my tenant. We live in the south, so it was hot. I called American Home Shield and a really nice guy that I talked to called around and was able to find a contractor that could get out the same day.

I called an AHS rep when my oven went out and they answered the phone quickly. At first, they sent a technician to see if they could fix it but the part that they needed was no longer being made because it was so old. So, AHS replaced my oven. There was one part of a contractor’s call that they told me that the item was gonna be replaced. And then, AHS sent me stuff via email to let me decide whether to take the replacement or take the cash option. That was very easy to understand. And when the oven came, the contractor contacted me and it didn't take a long time for them to schedule a time. The contractors that came and installed the unit were very nice. However, I called and paid an electrician to put the oven in because they said my house needed to be rewired, and it didn't. The electrician said that the contractor could have just took the cap off and plugged it in, but they didn't. But that was the only thing that I have to pay.

We had had American Home Shield for a couple of years when we first bought the house. My husband did a lot of work around the house. But he's deceased now. So, I decided to go back with AHS last year. I was using a heating and cooling unit here, but they were a little high. I'd rather use AHS and pay the money. At least they knew what they were doing. But I didn't like the heating and cooling unit that AHS sent out. The tech just messed around with stuff. I asked him if he was gonna change my filter and he said that he didn't think that he was supposed to do that. The filter has always been changed during the pre-season check. So I told him that I had a filter and all he needed to do was to change it. He finally changed it. I don't want him again, but everybody else has been great.

Ace's Garage Door Repair came out to check my garage door and at first, the guy said, “Oh, the wheel is too old, so we have to replace it.” He also said that the string right on the top of it was old and overheated. So, he replaced the parts and I got a new wheel and a new string. Then he pressed on the button again but something just broke in the middle so I had to have that replaced new too. After that, we still have to really hold the button to press the door down, or even when we try to pull it up, we have to hold the button as it was not moving at all.

For two years that I've been with American Home Shield, I've had four claims filed to them - air conditioning, refrigerator, oven and garage door opener. It has been easy submitting claims to them and the contractors they’ve sent out were professional. They were out here after a day and everything was fine. I would recommend AHS.

Everything went pretty smoothly with American Home Shield. I called them when the capacitor for the fan was going bad and the process was easy. Burleson Services, the contractor, was good as well.

To make a claim at American Home Shield, I just log online to my account and fill out the information and submit. So, it doesn’t take a few minutes. A contractor contacts me usually within 24 hours, if not sooner. It would be better though if they had a space where you could detail what the problem was. Right now, you can only submit a general idea, so then you have to explain it to the person when they contact you. Still, I’ve been happy with everyone so far. I’d definitely recommend to anyone.

We submitted work request with AHS for the garbage disposal online because it was leaking under the sink. The website is relatively user-friendly. It’s not challenging. AHS usually tells us they will contact within 24 hours as long as it’s like a regular business day. For the majority of the time they do. But a couple of times we’ve had to follow-up, and there’s been back and forth.