American Home Shield Reviews

I made a claim online from American Home Shield for our microwave. It was easy to navigate through their website and so was their claim process. The contractor was excellent. The first time, the guy came out and evaluated. We did quick service when they came up the second time. The guy that came out and did the repair was excellent. My microwave has been good since the repair. We've had our disappointments and disagreements, but it's been okay.

I just had a stopped up drain and I called American Home Shield. The contractor they sent out was great. He was very extremely prompt. He came out that day and I live out in the country so that’s really unusual. Plus he was very friendly and he got right to the problem, got it fixed and was through. Probably he was in here twenty minutes. The issue was fixed within four hours that I submitted the claim. That was the quickest I’ve ever had one and I’ve never have one real slow. Things go smooth when I file a claim with American Home Shield. They’ve just always been very, very helpful and the people they’ve all sent out have been very good so I’m very happy with them.

My wife took care of submitting the claim to AHS for the garbage disposal and the toilet bowl plumbing issues. We were satisfied with our experience in submitting the claims. And the interaction with the contractor was fine and he was very efficient.

My AC failed and it started with the compressor issue on my outside AC unit. American Home Shield replaced the compressor and then they came back out. Two months ago, the temperature was in the mid-90s out here but the AC wasn’t keeping up. It was running about five degrees below what the thermostat was set on. Then, they came out and diagnosed that the condenser core was bad. AHS ended up replacing the whole outside AC unit. The guys that came out did a great job. We changed seasons so I don't know how well the unit works until probably March of next year.

We’ve had American Home Shield in the last five years and we’re very very pleased with their prompt and efficient service and the way the things are taken care of. My refrigerator was not cooling properly so I placed a service call with American Home Shield online. It was very easy and convenient, then the serviceman came. Our ice maker had shorted out the main board on the refrigerator so he replaced all of that and everything is running satisfactorily now.

We had an issue with the dishwasher. It gave an error code and the thing wasn't working. AHS managed to fix it and it is working well. We also had another claim with the fridge. There was a flab inside that looked like it was about to fall off and the handle was broken. The handle was not fixed but the flab was fixed. I'm just waiting for the handle to be done. The only thing was they told us it would take them seven to 10 days to come out and it took a little bit over that. But their people were professional. When I called in, they were okay on the phone.

My mother-in-law was with AHS before me and I just renewed the contract when I took over about five years ago. Altogether, we've been with the company for about 15 years. Some of the contractors were really good but some of them didn't really want to be there and they said AHS didn't pay them. My mom said American Home Shield was the worst to work for. Right now, I'm really not happy with AHS. I'm waiting for the end of this month and I may cancel with them. I pay $50 dollars a month and I had hardly ever used them except for this year. I used them for three different things.

I had six contracts with AHS for several of the properties that I have. I also purchased the additional coverage for the hot water tank where if I need to bring it up to code, they will cover all of that. When I kept getting repeated denials for plumbing, I cancelled all of my contracts with them. Even when I would say that I have that extra coverage, they told me my claims were still not covered. So I’m better off not having AHS.

We had a leaky kitchen sink faucet so I filed a claim to American Home Shield. But it was super difficult to do it on the phone. I can't get ahold of anybody on the phone at all. It would be really nice if their hold times weren't an hour. But it was not too bad doing it online. Their contractor was great. Apparently, there was something wrong with the sink that was a warranty part. He gave me some tips on how to deal with the manufacturer to get a replacement part because we're not the original homeowners. He also said that because it's a warranty item, he can't order it and replace it, but he was able to do something to temporarily fix it for us. To me, I felt like he went above and beyond what he needed to do because if it's a warranty part and he's saying he can't replace it, then he could’ve just left at that point and said, “Sorry. I can't help you.” But at least getting the leak stopped was a big deal for us, so we were happy with him.

I submitted a claim over the phone with American Home Shield to work on my washing machine and their rep was helpful and friendly. However, after they scheduled the first guy to come out, I found out that the service agent was a guy they used in the past and had done some work for my mother, and we've had very bad experience with that particular company. I called up AHS right away and they told us that they'll change the contractor and that they'll review his status as their vendor since it was not the first time that they have gotten complaints about him.

The most recent claim I had with American Home Shield was a water or sewer pipe leakage because of cracking in a wall. I called them to have them come out and investigate. The first guy they sent out didn’t do a thing and the second guy said he could not do what he thought needed to be done. He looked at what he thought might be leaking but there was no exterior water of any sort. And so, he recommended to pop up tiles, do a moisture inspection on the concrete, open up walls in the bathroom to see if the pipes were leaking and take videos down the sewer lines, so that he could see if there were any pipes but it was rejected by AHS because there was no visible water.

No more issues after the repair.

I had a claim to check my range oven, and called American Home Shield. It wasn't difficult to do, but the calling time and the wait with customer service is so long. It's not a 10 minute wait, and they keep saying your wait is going to be 15 minutes and it turns out to be 20 and 30 minutes. You just can't hold on the phone that long. But once I was put through customer service, the individual that I spoke to was pleasant and was really concerned about my claim. The rep was willing to take care of it and they did that day. They got the information that I needed and they called and set up for the gentleman to come out for the services. So, everything went fine.

My most recent claim with American Home Shield was for my hot water heater and they only have to change the vent which is located on the top of the water heater. Their technician came and change that, and now it’s okay. Another one was my washer which is still waiting for some kind of spring, something to be put in. The guy who came originally didn’t change or put additional springs to make the balance inside of the washer. So, when it spins, it makes a lot of noise. So, the guys who came last week said they will be back, but they still didn’t call and didn’t come back. It’s Pro Appliance and I’m waiting for their phone call. I'm thinking if I should call them to remind them to come so it can be done.

Recently it got cold and I turned on the heat, and nothing came on. I called to submit a claim to American Home Shield and their reps were good. Also, the tech fixed my problem fairly quickly.

I have two air conditioning units in my home. One of them, the one that was in the attic, was leaking and wasn't working correctly. I called American Home Shield and the reps were very helpful once I explained my situation. They sent Eastern Air Control who I feel ripped me off because they didn't fix it. They didn't replace anything and I wounded up having the subsequent leak once again. I tried reaching Eastern Air Control after they hadn't repaired or replaced what they were supposed to do. I wasn't able to get through to them and I made a complaint to American Home Shield. My wife is sick and I really couldn't have this constant going back and forth. They sent another company out, Liberty Heating and Air Conditioning, and they took care of it. The AC is better than before and they did a great job. I recommend AHS.

We’ve had quite a few claims with American Home Shield and more often than not, it seems like we live outside of their normal coverage area. So anytime we have a claim, they typically don't find the vendor within 30 miles like they usually would do for a more urban area. The process takes a week or so because it has to go through an outside authorization department. And then, on our end, we have to find the vendor that will service our area. When that vendor comes to do the work, we have to phone up American Home Shield outside authorization department. They'd approve it and then we pay for that out of our pocket and get reimbursed within a month. It’s not the most convenient thing, but it is a work around and the service has been sufficient enough for us to feel confident in renewing our coverage.

American Home Shield is helping me out with our refrigerator that needs some service. The outside water and ice don't work. I filed a claim over the phone and the AHS reps are on the spot. They've been very good. They came over and ordered the parts. I wasn't home when they came over. My housekeeper was there and everybody's nice. He even helped me changed some light bulbs. They give you pretty good value for your money.

I had an ac problem and it took a long time to file the claim on the phone. I was on hold for about 30 minutes. But it was fine once I got to a person as opposed to the long hold. The contractor they sent was very nice and the air conditioning has been fine. American Home Shield has been helpful. But when an electrician came out I asked him to send me a copy of his bill so I would have it and he said “No, this goes right to American Home Shield” and that doesn’t seem right. I think in the past the people who came out would give me a receipt. I’m not 100 percent happy with AHS, maybe 80 percent but I have kept them for 25 years.

I wanted to renew my policy with AHS. I called in and connected with a CSR who told me my policy would a be $571 for the year a little bit more than last year. After giving her my credit card info and thinking things were all set she called back to say that there was an error and I no longer qualified for a renewal. I was in a different category and would have to pay a higher rate. I asked for supervisor who explained to me that the Legal Department had reviewed my policy and said I had used too much service. I could get a new policy but it would be more than double the $571!

I input a request for service on a failed Hot Water Heater (HWH) ---- water all over floor; leaking out of bottom on HWH ---nothing coming out of the Heat Relief Valve. It is gone! They said they'd assign someone to it within a few minutes. They did, the company called and said they'd be out tomorrow, to evaluate the HWH. If it was "found" to be faulty; then they'd call American Home Shield (AHS) who would ship a HWH from their warehouse (location unknown) to me, and they'd come back and install it. In the past, they'd simply call AHS to report it faulty, and put in a HWH they had on the truck.

I don't know what this company is going through but it's terrible, especially in the month of November. There's longer wait time to get someone on the phone to talk to you, it will take up to more than an hour, and when you do they just tell you something what to do and don't even make a note of it, runnn! This company is terrible. Don't waste your time. They treat you like you don't work for your money, my fridge went out like a few days before Thanksgiving and the way they handle the situation is like they didn't even care, it's a long story, take my advice. Run!

The plumbing was leaking in our basement so I called AHS and I got great customer service. They were very friendly, especially the lady who I spoke with who put the claim in. She was apologizing but it wasn't even her fault which was a funny thing. A plumber was here within three hours and he was very nice and friendly. He did excellent work and was able to plug the leak up in less than 20 minutes. Now, the plumbing is working perfectly. I was in an apartment before and it would have taken them all day to come and fix everything. But with this experience, the plumber was quick to come.

I have seen drastic improvements with American Home Shield for the last several years. We had them years back. I heard people complain about them, but we own two homes and it’s too hard to keep up. We decided to go back to them, and the experience with them has become very simple and stress-free. The last call we had for AHS was a garbage disposal claim. Submitting a claim has become a very simple process. The last few times I’ve had to use over-the-phone submission has been very efficient and fast. Also, the contractor had the parts on his truck and he was done in less than 10 minutes. He was so fast and it was amazing.

We have an old AC unit that has problems and we have called American Home Shield about it for four times. It seemed to be running nonstop the last time and was more related to the dual zone that was not separated enough to slow it down. On the other hand, submitting a claim was simple. It’s a little tricky when I need to talk to somebody and it takes a bit longer to actually reach a person, but the automated service works pretty well. They were also great every time I talked to them and their contractors were good for the most part.

I had AHS come out regarding a furnace that was not working. It was a new issue on a new home I purchased. I tried submitting the claim online but I had additional questions and I wanted clarifications. I had multiple issues and they kind of cancelled each other out that selecting one issue would not allow me to select another issue. So I ended up calling. I talked with a live person and their representative was knowledgeable and efficient.

I got a live person when I submitted a claim for my air conditioner. I stated what the problem was and AHS sent somebody out. The contractor was professional and on time. He fixed the AC and left. I'd recommend American Home Shield.

Just when it was starting to get cold, I had a thermostat problem and couldn’t put the heat on. The thermostat had to be changed, so I had American Home Shield over. I am 70 years old and have arthritis, and can’t be in the cold. So, they tried to expedite us, and the guy came out the next day. When the guy came, he was friendly. When you go up and deal with people, you need to be friendly. So, I was really pleased. He was also professional and explained what the problem was. He first checked to see if it was not my heater by any chance. He did a very thorough job, and I was very satisfied. My unit was 20 years old, so it was an older technology. The new one, on the other hand, is much easier to handle and put the heat up or down that the old one. It’s really nice, and I’m very happy with it. Everything with AHS was perfect, and they should continue what they are doing.

When I got back from vacation, my unit was shaking real bad and I could see a crack in the house when I went outside and it holds the fan motor. I called AHS and the rep I spoke with was polite and friendly. They took care of everything for me and sent Myers Heating out. The contractor was very knowledgeable and kept me informed of what he was doing. He told me that they had to order the part that they need from the factory so they could make it for my unit and it normally takes two to three weeks. It took three weeks but as soon as they got the part, they called me, came out and fixed everything. The unit worked 100%. It would have torn up completely my outdoor condensing unit and affected everything had they not fixed it right away. Everything went smoothly this time and I appreciate it. I had a responsive and great customer service experience.

American Home Shield is a fantastic company. They’re always on time and they deliver the product that I pay for. I have been with them for eight years. I was an active duty military for over 20 years so I have two houses in different states. I ended up with the warranty on the houses as a result of that and just carry them as rental properties now. My experiences with them have all been very positive. They live up to their word and I’ve never had an issue with claims. There had been follow-ups that have been needed but they’ve always been taken care of.

In my main house, I phoned AHS for a claim and they sent a company out to fix my AC. They checked both units and said everything was fine. The rep was very good and the main reason that I called rather than do it online was because of the bad with one of the companies that they had recommended. I used them on another property, a rental one, and the bad experience that I had was that they quoted me to do all this work. They asked me some information and they said, "We've got you approved for $8,500." I said, "Well, give the paperwork because I'm trying to do something else right now. " I'm trying to get a home improvement loan and I said, "I don't want to mess up my credit and have too many nicks on it."

I had an issue with an air conditioning unit, heat pump so I filed a claim to American Home Shield over the phone. So far, my interactions with their reps had been excellent. I called them on a Saturday and the contractor was out here on Monday, and everything was excellent. The contractor has been here twice since we’ve had AHS and in both times, he’s been punctual, says he’s going to be here when he’s supposed to be and takes care of the issue. He was able to take care of the issue right then.

I had a very negative experience with American Home Shield. I had paid this insurance for over 10 years and only did one claim in Chicago that I have to fight to get paid. A pot in the broiler broke and it was in the middle of winter and this was a couple of years ago. They told me they found a company 30 days later. I was calling the company, getting work with the type of heating that we have. Then, that's when I learned that when I call them, they put a claim, they assign the contractor and the provider, then the provider calls me and then I pay the $75, and before the job is done, they have to approve it. I'm a disabled person and I needed the heat, but the company never came through.

Some of the zones of our radiant floor heating weren’t working right. I filed a claim with American Home Shield and I was really impressed. It took about an hour to get through with somebody. But, once I got through, they explained that because of the hurricane, they were super overloaded. And within an hour, the repair guy from Sparks Plumbing called me and he was out here to save the day. He was very professional, really quick to get here and was able to get everything fixed. I’m satisfied with American Home Shield and I would definitely consider renewing the policy from them.

We live in Florida, where it was 85 out. I called American Home Shield for my AC claim and the rep was very efficient, which was what I needed her to do. The techs came and fixed the AC. I've had them before and when they come, they get the job done and explain the problem. It was great service all around.

The contractor that AHS sent to my house, who is one of their approved repairers and who they told me was a licensed plumber, was in fact not a plumber. He was supposed to try and locate the source of a water leak but as far as I’m concerned, he has done some damage to my property which was more than what I would consider necessary. Instead of doing a routine problem-solving expedition, he took a saw to a number of different locations in my home and cut about six-inch holes in my drywall. Now the wall needs to be re-sheeted entirely and it’s going to cost a significant amount of money to repair the damage. I’m still in the process of trying to get it fixed but American Home Shield is less than willing to cover the cost. I've been with them for three months and this is my first interaction with them. Based on my experience, I would seriously reconsider not being with them anymore. It was awful and the worst.

We had a toilet that was not flushing correctly and we had a faucet that was leaking so I phoned AHS. I had a good experience with both the rep and the contractor. The toilet is working fine now but the sink faucet still has a little bit of spraying coming out on the side. It's a different problem than what I had before though. I didn’t have enough pressure then but the contractor fixed that.

Submitting the claim was very easy. I used the automated service so it scheduled everything and there were no problems at all. The contractor AJ was very, very, nice. He let me know he was on the way and that helped a lot because I was running all over the place. There was a problem with my toilet. One was leaking and one would flush but it wouldn’t shut off and then they came to check on that. They gave me a window of time and he was there. He arrived before the time was up. He fixed the toilet but the very next day I had to call back because the hot water tank was leaking. He told me he would have to do some ordering things for the hot water tank and they would let me know when those things are in. They have been in contact with me since then and said that the parts have been ordered. Everything was fine.

I've used AHS twice. One was when we had a little fire. The tech that AHS sent was very good to come out very quick and told me our plug wasn't screwed in the wires correctly and I could've had a really bad fire. This was poor workmanship for a brand new house. The other claim was for a plumbing issue. I had a leak in one of the pipes outside of the garage and it was starting to go on the drywall. The guy who came out was wonderful and did a great job but AHS couldn't get anybody out for over a week. I took a day off when the tech was coming and I got a call from the dispatcher and I was asked if it was okay if we reschedule. I thought I was going to blow veins. The tech was stuck on another job and came after hours, which I had to give him a lot of credit for that. He was so sweet, helpful, and apologetic. It was not his fault. They just didn't have enough people in the area.

I called American Home Shield to file a claim for my hot water tank that had a hole in it. I had to wait for a long time on the phone, which would be my only complaint, but then the representative I spoke to seemed to be very informative and told me that a company will contact me. The company came out and took care of it. I was really pleased with the work and we absolutely love that everything works since the repair.

American Home Shield has very good service overall. I had a few places where I needed to submit a claim and their website was easy to navigate and the online claim submission was an easy process as well. The tenants were the ones who spoke with the contractors sent by AHS. Some repairs were done on one deal and the contractors were quick although some repairs had multiple appointments because of the availability of the parts. I had an issue with the dryer wherein the part was not there so the contractor had to make another appointment but they cannot come until afternoon which we weren’t available. We asked for morning appointments but they didn’t have it so the repair was postponed for the past three weeks. But once the repair was done, the dryer was fine.

The only claim I've had with American Home Shield was for one of my two AC units that stopped functioning. I called AHS and their rep was outstanding. They called a local company and asked them to come and fix it, and they did. The repairman was confident and capable. He did exactly what he should have. He was here promptly the next day, he fixed it well and quickly, and left. He had years of experience and knew what he was doing.

My previous home warranty was cheaper than American Home Shield, but it was easier to connect with AHS because it would take me a long time to get in contact with my previous warranty. The only thing with American Home Shield is that they do not supply Freon, unlike my previous company. I know a lot of people that have a central heating system and all it needs is Freon, which is really expensive. Recently, my garbage disposal wasn’t working and I filed a claim over the phone. The contractor that came was professional and managed to fix it. I will recommend AHS.

Over 1 month ago I requested repair work for a crossover pipe from my furnace to heat the front part of my home. I have gotten the runaround from American Home Shield saying they would return my calls & the contractor has yet to show up to do the work. I have since filed thru the BBB a complaint against American Home Shield & the contractor.

The drainage and cooling coil in my central HVAC system is rusty and we put in a request for repair with AHS, which sent a company to come and check it, the company sent in a report and AHS refused to do any work, to find this out we had to wait on hold for over 30 minutes. At the time, we requested a 2nd opinion for an additional fee, which we paid. The 2nd company came out on October 19 and it is now November 20th and we have not received any communication from AHS as to a resolution, we have tried to call but are told that the waiting time will be over 1 hour. We have had previous satisfactory experiences with AHS but it seems they have made a decision to ignore customers and focus elsewhere. There is no CHAT or call back option, just call and wait, this is not good business practice. We are still waiting

When my washing machine broke, I called American Home Shield and they immediately responded the same day. The contractor they sent was very nice and he explained the whole process. He also spent some time with us, teaching us tips to maintain the stuff. The issue was something very little and he fixed it in less than 30 minutes. I also appreciated his honesty. He saw that the issue wasn't something major but he told me about it instead of telling me other stuff.

The washing machine was making a noise. They sent a repairman out. He looked at the washing machine, figured out what part it was, came back and said that it was un-repairable, and gave me an option to replace the washing machine. Then they replaced it. That's the second time they've replaced an appliance for me. They've done really good on that. I have recommended American Home Shield to several of my friends and they have bought policies with them.

We had a plumbing issue, and we couldn’t use the showers or the toilets in our house. I called American Home Shield and I could not get through on the phone. The wait time was over 30 or 40 minutes. It was incredibly long. So, I went through my past emails, and I was able to find some information about getting online. And I was able to get online and post a request through the online portal. Then they gave me an option to pay right then for the certain call or you can wait until after the service technician has come out to visit you. I chose to wait until after the technicians came out to visit me. I sent in a request late in the day, and the technician called me that night. And they were able to come out the next day and help us with our problem.

Our air-conditioner had a loud rattling noise and before that our water heater in our attic wasn’t working. My husband log online at first to file a claim with American Home Shield and then he’ll follow up with a phone call if he doesn’t receive a phone call. It took two efforts to get the hot water heater fixed. After the first guy came out and fixed it two weeks later we had no hot water again.

American Home Shield has good reps but their wait times are excessive. Every time I call, I'm on hold for greater than 45 minutes. We had a garage door repair and prior to that, we had claims for our microwave and dishwasher, four times. We do our claim filing online but for the dishwasher and the microwave, I did it over the phone because I was having some issue with putting the claim.

American Home Shield is wonderful! The most recent claim I made was for my garage and they fixed it. Previous to that, my refrigerator was broken and they replaced it. Submitting an online claim was okay, but when you call them you will on hold for an hour and a half. There were times when we had to talk to a live person and that was hard. They were very apologetic, but the wait is frustrating. The contractor came out for the initial diagnostic on my refrigerator and they were good!

My dryer quit on a Sunday. I submitted a claim to AHS, then got an email the next day that the earliest the Sears repairman could be there was nine or 10 days. The contractor wasn't accessible, and we had company coming and laundry stacking up. I canceled the claim and repaired the dryer myself.

I’ve been with American Home Shield since I moved back to St. Louis four and a half years ago and I had them the nine and a half years that I was in Corpus Christi. Submitting a claim can’t be any easier. I've done it by phone but I do it online most of the time. The representatives are very professional and the wait time is not long. They’ll say eight minutes and a minute later they come on. My contractors have been very professional and very pleasant. The last one even remembered my name from visit to visit.

I called in my claim for my AC and a few days later, a technician came, checked the unit for me and put in some Freon. The gentleman was very nice, courteous and professional. The service was really good and I was very satisfied. I got a really prompt response from them. It was pleasant doing business with AHS.

I put in a work order for some plumbing to be done. A plumber came out and said he fixed it, but he didn’t. I called American Home Shield back and the guy wanted to get crappy with me on the phone and told me that I would have to pay another $75 to have somebody else come out. I told him I wasn’t paying it! The same guy who came out the first time came out the second time and he accused me of doing something to his work to make it start leaking again. He had a cocky attitude and he didn’t even look at anything. He had to replace a spigot and he had to replace three parts on the other sink, yet he got on the phone and called American Home Shield and said it wasn’t even leaking. This scammer was from North Texas plumbing and I had put in a complaint about him with Austin and under no circumstances are they permitted at my house again. I've talked to people that live around me who said the same thing about North Texas.

We love our experience with American Home Shield. We had somebody out here for a heater problem. We submitted a claim over the phone and their reps were great. We got a hold of them, and then the same day they were out here checking the heater out. I had to order a part, but we got it the next day. Everything's good now. It hasn't been too cold, so we haven't had to use it a lot. The contractor was great. He was very clean and polite. He was good and he knew what he was doing. He ordered the part and we got it back, and it was good to go. I'm glad American Home Shield is around and I think everybody should have it. I told other people about it because it's one of the best things out there for people that don't have to try to save up or have to borrow money when an appliance breaks down. So, it's perfect for people.

The claim process of American Home Shield was easy. I had a claim filed over the phone for a plumbing service for our garbage disposal and my interaction with their reps was good. However, it takes a while to get to someone. Nonetheless, the A-1 contractor is good. I always request them because they're punctual and they do a good job. So far, everything’s fine and I would definitely recommend AHS.

We called AHS twice for our tub. The first guy had only fixed a part on the spout of the tub that's why it was still leaking. So we had to call them back out and the gentleman who came out for it was great. He knew what he was doing and I was pleased. And so far, the tub's working good.

I am so thankful that my AHS home warranty is here and that I have it. It’s a wonderful thing and I love it. When I first got it, the gentleman that I spoke with was great. They’re very nice people and I have recommended them to seven people so far. I told them they better get on AHS to protect themselves. I filed a claim with them when my heating and cooling unit wasn’t working. It was blowing but it wasn’t cooling or heating. I did it online and that was really easy. The best part about American Home Shield was I submitted the claim on a Wednesday and the man was here on a Thursday. It was super fast and I didn’t even wait 24-hours.

We submitted a claim with American Home Shield online because we were having issues with our air conditioner and it was very easy. We did it very early in the morning but they were very responsive. We got a text confirmation that they'll be sending somebody out from a certain vendor within two hours. A tech from a local AC repair shop came on the same day but he was to remake a repair about three days later. He told us at that time that the part would need to be brand specific because he wasn't sure if the board would run the heater if it was a universal. But when he came back, he said that he had brought the universal because he had been told that it would run the heater as well. He replaced it and the AC started to work.

We love American Home Shield. We've had them for as long as I've known that we've had the house. They make it super easy to submit claims. However, I've had trouble with going online in the past and getting the claim to go through or with the website not recognizing my phone number or address. I panicked, thinking something is wrong with our policy. And then, I called them and they said it's fine, so I stopped messing with it and I just call. The reps have always been very polite and they’ve always sent out great contractors. The repairs all work when the techs are done and they always clean up after they're finished. For a while, there was nothing going wrong in the house and I almost told my husband to get rid of our American Home Shield, but then everything started breaking. So, it's been a life-saver and I'm glad that we had it. I would definitely recommend it to a friend.

I get my heating system checked twice a year -- once for air and once for heat. The guy who came, who I've had service from, checked the heating on one of my units. It was running before he stopped it and did the checks. When he tried to start it up again it would not start up. He checked everything and he saw that it was the gas valve. I asked him what was going to happen and he told me that I was going to pay for service. He then left to go and check and see if they had a partner with a special order price. After two hours he didn’t come back so I called to find out what was going on. He told me it was a special order price and he had to order the part. I told him that would have been nice if he had told me and that this is not needed to be just hanging out.

There was a leak in a pipe and it was coming up under my carpet. Submitting a claim to American Home Shield was simple and it was easy. I submitted online and then once they start working, they called me. They have good customer service. However, there's a disconnect between the contractors and American Home Shield. I scheduled an appointment and then the company calls me to tell me they can't make it. I've already taken a day off and spent the day at home waiting for them to call me and then they said they can't make it because their technician had an emergency or there was something that might have been more priority to them. At that point, there's no benefit to me. I've already lost a day at work.

I'm happy with my first experience with American Home Shield. I've had a follow up check up on the HVAC unit and the service people who came out had told me I had a cracked heat exchanger and I had some bad capacitors in the system. I've told the service people that I had the American Home Shield warranty and we need to get them to do the repairs. So I got online and used American Home Shield's online system to request service. It was easy and the website was straightforward. American Home Shield assigned a HVAC service company to my claim and a service guy came out. I told him the problem, showed him the file report and he took that and went about doing his evaluation. He was very knowledgeable and very thorough in his evaluation. He repaired the problems and everything went well.

I called American Home Shield to submit a claim for my icemaker that wasn't working on my refrigerator. I had two different contractors come out and I was comfortable with both of them. My icemaker has been fine since the repair. I've been with AHS for a year and a half, and it benefitted me and I was able to get a service done.

Our dishwasher had gone out and I filed a claim with American Home Shield. It was a good experience, except the whole thing took forever because of the lack of communication. I called it in at the end of July but the job got finished just three weeks ago. I first filed the claim online and they sent somebody out. My husband dealt with the contractor and he was very impressed. The contractor did a good job and tried to fix the dishwasher, but it was past fixing. He was able to take the whole situation and make us feel better about it. However, they didn't let me know that I was supposed to get back with them on the type of dishwasher that I wanted.

We noticed that every once in a while when we turn on the heater, we get a gas smell. So instead of having it turned on, we decided to have American Home Shield come out and check it out. My husband submitted the claim. He called American Home Shield and had the information at work. Then the contractor came, replaced a valve and it was fixed. He was good and everything has been fine since then.

The microwave oven recently quit working and the techs sent by American Home Shield came out and looked at it, and figured out what's wrong with it. Then, they came out again after they got the parts and put it back together, hung it back above the stove. I paid them $75 and they left. They did a good job and they knew what they're doing, and that's what's important to me. They didn't have to guess about it. Now the oven's working really well.

I had an electrical issue where the dryer wouldn’t dry, and the guy from Frank’s Electric, the company that American Home Shield used, did an exceptionally good job. He had two intermittent problems that he had to figure out, so he had to spend a bunch of time doing the testing to figure it out. At first, he thought it was the dryer, and then he had to isolate over and above one connection to two connections. One, being the breaker and the panel box, and the other, the electrical connection that the dryer plugs into. Normally these things are either hot or not. But this was intermittent, so trying to diagnose it was pretty difficult.

I've been with American Home Shield since April. In October, my refrigerator was making a funny noise and going out, so I called AHS and submitted a claim. They called me back, then they texted to me the number of the contractor that they were sending out. The contractor was very courteous and knowledgeable. I called the contractor and they got the information on the problem. They said that they would try to send someone out the same day, if possible, and that the guy would call before he comes late in the afternoon. Just like they said, the guy called before he came and he got here at 5:00 PM. He checked the refrigerator and he said that the compressor was going out and that it could last a day and may be gone by tomorrow. Then he said that he was going to contact me.

I've been with American Home Shield for about 10 years. A month ago I filed a claim and the process took a couple of days because we waited for somebody to come fix the problem but nobody called me. So, I called the company and they said, “Oh, we’ve been trying to get a hold of you. We don’t service your part of town.” But they really hadn’t been trying to get a hold of me because I’ve been here. Nonetheless, the contractor was very nice. It only took him five minutes to fix the problem. So far, AHS has been good. The only qualms I have is when you call, you have to wait for an hour or more to get to talk to somebody. I told them they needed to hire more people because there wasn’t any sense in people having to wait on the phone for an hour. Especially when you call one day and wait that long, and then the people don’t travel that far and then you have to call back and wait another hour. But they didn’t listen to me.

My husband filed a claim online for an appliance that had been leaking. Our contractor was very nice and everything went well. Since the repair, it's been good. Overall, American Home Shield has been wonderful. They have done what they said that they were going to do and we've been very pleased.

Our water bill had gone skyrocketing for two months, so we had the water company come out to have them check it. They said that it wasn’t their leak, and that it was somewhere on our side of the meter then charged us $35. So, I called American Home Shield and told them that I had a leak and couldn’t find it. Then I told them that I needed somebody that can find the leak, and they said okay. They charged me $75, and then they sent out a plumbing company. And though the plumber who came got paid, he couldn’t find the leak. He then said that we needed a leak specialist, and that we would have to pay $450 to have somebody come out and find the leak. So, we paid him the $450, then the leak specialist came. He had specialized tools to find the leak, so he found it right away. He was able to do the repair, and the whole thing cost us about $1000.

I submitted a claim for my dryer online, but it took American Home Shield a while to get back. I got concerned, so I called them, and they got back to me and I set a schedule with them. They sent people to fix my dryer last Friday, and at that point, it was still working. They came to replace the motherboard, and evidently made it worse because now, it’s not working at all. So, I spoke to AHS, and they were pleasant and eager to get the issue resolved. So, now they’re back to work on it.

From AHS, I got fast response and excellent work. Two weeks ago, when the cold front started, I turned on the heater and can sense the fan but it’s not heating up. Submitting the online claim was easy. I just have to log in and request for service, then a guy contacted me about when they’ll be coming, like the day after.

I spent hours on the phone and I was disconnected multiple times when I tried to submit a claim with AHS. It was very difficult so I finally went online and made the appointment. It was a plumbing issue that I had to turn off all the water in the house, so it was a major inconvenience. I had to go to a hotel and when I filed my claim, it was Thursday so the techs weren't able to come out until Monday. When they came out Monday, American Home Shield called me up. They said that the issue was outside in my yard and since it's not inside the house, they wouldn't cover it. That was very frustrating and very upsetting. The kind and location of the plumbing issue should have been part of the questions when the appointment was made. If they asked for those details and I knew they won't cover the repair, I could’ve already had another plumber out here at that time. I also spent days in a hotel for nothing.

I'm a master in many categories of being a man, but one thing I didn't know was about the air conditioning. The air conditioner wasn't broke but there's a water thing inside the tube that was clogged in the drain. It was not working and it was going on and off. It was a problem because I have eight kids at home and we've been burning up. My wife called American Home Shield and they taught her how to file a claim online. Then she got a callback about the appointment a few days later and the guy showed up a week after. It took AHS about 2 weeks to do the service appointment and that's a part we were a little upset about.

I filed a claim over the phone with American Home Shield for my dishwasher. They were very friendly and helped me out really well. A guy came and worked on it, but he didn't complete it. They sent the Superior company out and they corrected it. I had paid them for that as well as the first one. However, I had gotten a letter from AHS saying that I owed them. And so, they said it takes two weeks to correct it. Then, I wouldn't be getting any more letters. Overall, they were excellent.

I submitted a claim for our hot water heater, and the American Home Shield representative when I called in was perfect. They sent a contractor and he said that our hot water heater had a drip and that he would have to change it. However, he couldn’t get it up the stairs, so he had to break a hole through my wall. That was five days ago. They told me that they are going to send someone in on Tuesday, and that they’re going to sheetrock it. But they said that they don’t paint, which I don’t understand why. It was their contractor’s fault, he did it, so they should take care of the entire problem.

I’ve been with American Home Shield for over 10 years now and I usually file my claim over the phone, but the wait time is too long. Sometimes it takes half an hour or so. The contractors are usually pretty good but one of them was very bad. The guy from Fresno Plumbing was supposed to fix the hot water heater and the leak under the sink. It was on a Friday evening and he didn’t fix both of them. But he acted like I was going to have hot water. I had another problem in the bathroom and he did fix that. But the main problem was the hot water heater and I went without hot water all weekend. And the leak in the sink kept dripping all weekend so I had to have someone else come out and fix it. That wasn't a good experience. But other than that, American Home Shield has been very good for me and I’ve recommended them a lot.

I have a plumbing problem on a shower and submitted a claim online. They responded to me almost immediately and the next day, I had a plumber scheduled. The contractor seemed to be quite knowledgeable and very personable. He explained what he discovered, recommended that I didn't need a plumber and indicated what I needed to do to solve my problem. I'm still getting it fixed but I’ve been exceptionally pleased with American Home Shield. They have done everything they said they would do and responded to contacts that I've made to them promptly. All the experiences I've had with the people that they have sent out has also been very good. I highly recommend them and have done so to several of my friends.

We purchased our house on the 7th of August and got American Home Shield immediately. The person from N&K that initially came out for our Sub-Zero icemaker didn’t do the job, and we had to call for a follow up. Then, trying to get them back out, he would not return my call after I left three voice messages. So, I then called through to American Home Shield. They assigned another person to come out and this person was excellent.

American Home Shield is good. I just had them out here because some breakers were bad and lighting. I called the number and talked to somebody, and it was probably pretty easy. The electric company that came out was really good in figuring out what was wrong. They were really professional. Everything is now working and I can do the laundry. Everybody was pretty efficient.

Several weeks ago, I went to turn on my heat and it didn’t work. We had just renewed with American Home Shield and so, I filed the claim and went on to the website and gave a few details about the problem. After I submitted the claim, they responded with an email quickly saying the contractor would be in touch. And then, just a short time later, I got a call from JW Ultra Heating to schedule the time. We agreed on the next day and he came out on time. I was really happy with the contractor. He spent a good deal of time talking to me and telling me exactly what the problem was and how he fixed it. It was a painless process. If I have issues in the future, I would like to be able to request to have those same folks come out again.

I had a good experience with AHS. They came in at a time when we were remodeling our bathroom, so it was quite hectic. My most recent claim was for a hot water heater. There was an element inside that we learned that had to be replaced. But in order to replace it, the entire water heater had to be replaced. Submitting the claim was real easy. I contacted them directly over the phone and they said that someone would call. The next day, somebody did call and but they said it would take a week before they got out here.

I have been using American Home Shield for a few years now. There was a leak in the bathroom upstairs that started about a month ago. I submitted the claim over the phone. When AHS got the claim, it was really quick - within 24 hours we got serviced and they took care of it and it’s all fixed now. Their reps were really good. I was also very pleased with the contractor. He’s thorough and went over and beyond. I did a service recommendation online for him. Since the repair, everything seems to be working. I’ve been happy with AHS so far.

American Home Shield already had my electrical switch replaced once. I’ve had the house for 20 years and about 10 years ago, they replaced the switch. Now, I got a letter that said the switch is of the automation system in the house. There is no automation system in the house. What that switch does is when the house was built, there’s a light at the top of the stairs which lights up the stairway, and there’s a switch at the bottom and a switch at the top. It's a three-way switch and the builders forgot to run the wires. It was too late to run the wires, so what they did was they put in a radio frequency switch so you can turn on and off at the bottom. If you want to operate it from the top, it sends a signal down to the switch at the bottom.

I chose American Home Shield warranty because I thought that they were a good company. I haven't had the service and year yet my Kenmore Refrigerator the ice maker is broken. They did send someone out to look at it. The service fee is a 100.00 dollars. They said that it's my sensor because the whole refrigerator is not working. That it would be a week to fix. Well it's going on two weeks now still without a refrigerator.

I used to carry American Home Shield several years ago, but we’ve only been with them now for three months. Overall, it's okay. Recently, the ice maker was not working. I called Lowe’s and they said the company would call me back within 24 hours, but a technician hasn't come out yet to fix it.

There aren't enough words to express how horrific my experience with these people has been. I received a warranty through this miserable organization as part of my home purchase and every dreadful thing I've ever heard about home warranties has proven itself out. If you are considering acquiring a warranty through this organization, think very seriously about it first. Their contract expresses what they'll cover, but in another part of the contract, the language is just vague enough, so as to give the company an excuse not to cover something.

I signed up for American Home Shield online because when I call, I'm on hold for at least an hour and a half. There's a $75 copay each time they come out. I asked a rep and she had no idea what that was. She told me that her supervisor, Tamica, would call me back in 48 hours. I've been waiting for someone to call me back for five days now. The rep was very unprofessional and combative on the phone. When I asked her if there was no one out there to take my call, she said, "We are professionals, we're adults, we don't need supervisors". I asked her to make sure I was calling insurance so that her supervisor could listen to the call.

We've owned the house for a couple of months and I had an AC compressor fail on our unit outside. I submitted a claim online and everything went quickly. The people that were working on it were very good. They were on time, very friendly and informed me about everything. Everything was fixed in a good manner and our energy bill went back down and it’s nice to have the air conditioning when we need it. Our experience was pleasant and easy and we’re very happy with what American Home Shield did.

The last claim I filed to American Home Shield was the microwave that just stopped working. Their claim process was simple. I just went to their website, filed the claim and they have somebody out there within three days. We originally had some problems with getting the problems solved. So, we talked with somebody from AHS directly and they've been great. It took a couple of visits before they got the problem right. I had a plumber come out, who was great. And I had a person from the appliance company come out but my wife said he was a bit slovenly. Other than that, they were very professional at doing the job. So far, the service has been great except the skepticism part. And we're not calling people out just because. It takes time out of our day. As far as having somebody respond, they do it within the day, typically. So, that's great.

When something in my appliance burned out, I filed a claim to AHS and a very professional contractor came. He was only here just a few minutes. Everything is fine and my appliance cooks now.

I’m a realtor with Coldwell Banker and I give out American Home Shield warranties as a closing gift to all my buyers. I also have their warranty for my home and this year, their technician was out here the third time to work on my refrigerator and dishwasher and to fix my washing machine that was leaking. We’re getting to know each other pretty well. He’s a very nice man and he did a lovely job each time. He clearly knew what he was talking about and he knew immediately what was wrong with the washing machine.

I had a plumbing request with American Home Shield, and the guy who came out wasn’t able to help. I purchased an older home, and he said the issue to the plumbing was preexisting from the previous owner, so it wasn’t covered by the warranty and I would have to pay $1200 out of pocket to get it fixed. I also did a request for electrical service two weeks ago, and they told me that Electrical Connections was the only company that services my area through them, but Electrical Connections is not professional and they don’t return phone calls. I’ve left them several voicemails, and I’ve yet to hear from them so I can get my electrical issues addressed. I have called American Home Shield on three occasions to let them know that I have not heard from the electrician and they have yet to get an electrician out to my home.

The wires in the garage were loose and they kept going up and down. I filed a claim online to American Home Shield and they came out the same day. The technician was very nice. He was professional and courteous. So far, everything's been fine and I haven't had any problems since they've come to repair it. I just started with American Home Shield this year and I'm glad I chose them.

We got an email saying that we needed to check our heat to make sure it works. I couldn't do it that day because it was 80 degrees that whole week. But when the temperature got low, we checked it for the first time and it didn't pop on. I called American Home Shield and made a claim through the automated system. I would rather talk to a live person, but they said it was busy and I didn't want to wait that long. But the automated system worked great. It said within 24 to 48 hours, somebody would call for an appointment and four hours later, somebody called to make me an appointment.

There was a cracked valve under the sink and it was squirting out like a hose. I immediately filed a claim to American Home Shield and shut the water off right away to the whole house. Then at 1:00 in the morning, I was on the phone with somebody from AHS. She set up the service so the plumber would come out first thing in the morning.

The American Home Shield representatives I have spoken to were nice, polite and were able to help me out. The AC went off one night so I called to submit a claim with them and it was easy but it took time. In the future, I’m going to do online which is easy and quicker. The contractor who came is good and the AC has been perfect after the repair. The only issue I had was that it took 3 days for us to get someone to come and fix it. They got to come the next day because it's hot sleeping without AC at home when it’s summertime. I would understand for a washing machine or microwave, but the AC is so necessary and should be priority. The problems come maybe during the approval of the claim. Still, I’ve been getting a lot of people trying to sign up with American Home Shield.

Our experience with American Home Shield has not been that great. Sometimes they’re real responsive and then some other times they’re not. I don’t know if it’s just the person we happen to get, which is probably 89% of it. Their customer service needs a great deal of improvement. There were also a lot of people who had attitudes and I don’t like that. I asked for a supervisor the other day and they said they didn’t have any supervisors which I find hard to believe.

AHS sent a plumber out and he couldn't figure the issue out. He just left me in the dark of what's actually causing the leak. Some AHS contractors aren't really qualified. As far as AHS' customer service though, it's pretty good. I called in the claim for my garbage disposal. The contractor who came said the problem was wear and tear. However, he didn't really check anything. I told AHS' rep about it and they sent someone else to take a look. The second contractor checked and determined that it wasn't wear and tear. He ended up replacing it, which should have happened in the first place.

Ice was collecting in the bottom of our refrigerator and it was leaking on the floor so I filed a claim online and we were sent a good guy. AHS has a very quick online service and as soon as we submit a report, somebody calls us right away. But AHS does not have good customer service. When I had some other problem with my microwave, I saw online that my microwave was not on my plan so I had to call them because I could not submit the claim online. I had to call two times and for both times, it was more than an hour wait time. Other than that, the person who came to help us was perfect and was nice.

Our AC condenser started to break so my wife filed a claim over the phone to American Home Shield. They were good and made an appointment for people to come out. However, the contractors didn’t repair the AC because they wanted too much money for some Freon, which was ridiculous. I’ve spoken to American Home Shield since then and I’m going to look for a different company.

I bought a house not too long ago and I moved in and I bought the home warranty. I got some faucets that didn’t work and some parts that were broken, and American Home Shield called it all pre-existing. But I had no way to check the plumbing before I moved in, and there was no water. I've had some real problems and the thing that hurt my feelings about it was that they sent somebody out, it cost me $75 and they left. It has happened to me three or four times. The attic fan got the runaround from those guys. The electrician said it was an appliance and the appliance guy said it was the electrician. That was $150 to find out that they just blamed it on each other and I still have an attic fan that doesn’t work.

My AC unit upstairs wasn't cooling properly and the temperature would not drop. The contractor AHS sent was great and very professional, but I knew what the problem was because my husband's a licensed contractor. I told the contractor what we knew it was he walked me through it. My unit hasn't had service since last year, so he checked everything out, including the Freon levels. He was around for 10 minutes and he was gone, so it was easy and the AC is working very well.

I recently had three services for my dishwasher, a refrigerator and the stove all at the same time. The filter in the refrigerator was changed, and the refrigerator sometimes makes a huge grinding noise. But the tech said that when we pile up the very top shelf, that’s why it makes that noise. Submitting the claim online was difficult. There was something asking the same situation again and again, and it was awkward. I called but it was already recorded in the system. That’s not in the customer’s best interest. American Home Shield should make their site user-friendly. I also didn’t have a good experience with Value Appliances. Because of them, I tackled Home Shield's service for a while and I didn’t reinstate, but Home Shield was able to fix it for me.

We had problems with our air conditioning and somebody came out and checked it out. It took a little while to get them here, but we were having a hurricane at the same time so it was understandable. They texted me saying when they were going to come and they came within the allotted time. So it all worked out fine. The one we have on our residence is great. We had two experiences and the ones who came to our house were good. They were professional. But with the other house, I never got the end with American Home Shield. I’m being debited for $100 and I don't know what happened at the end if the washing machine and the dishwasher got fixed.

I submitted a claim on the computer for the molding on our refrigerator that wasn't holding a seal, and American Home Shield called right back and scheduled the appointment, which was good. But the service guy didn't come in their bracketed time. We called them and told them we wanted them early. Instead, they missed the deadline by half an hour and caused us to miss our schedule all day. The person answering the phone from the contractor's side was impersonal and despite two requests to come early in the window they gave, she just said they couldn't handle it, and that wasn't the way it worked.

We've had the American Home Shield policy at various times on various homes for years. We had a plumbing call recently at our second residence. My husband submitted a claim to AHS over the phone and the process was easy. However, we were not 100% satisfied with the outcome. The plumbers told us that we had too much water pressure, and we felt like the faucet needed to be replaced, it made a thumping noise, but they wouldn't replace it. So, we ended up just closing out the claim, but we had checked with our water department in the city of Waxahachie, and the water pressure was not an issue. So, we still feel like it just needs a new faucet.

American Home Shield have always handled their business when it comes to any of my orders. When I had a leak in my pipe, they immediately had someone to come in and fix it. But a hole was left in my sheet wall and it's been two weeks that they haven't fixed it. I'm going to call American Home Shield back because they didn't send the order in to the contractor. The company is ready to do it but they're not going to without an approval from American Home Shield because they need to make sure that they're going to get paid. I already made the schedule with their people and I just need American Home Shield to send the approval over.

I filed a claim with American Home Shield online due to a water leak and they called me the same day to set up an appointment. Then the repair was done good. The guy who did the repair was very polite. He took off his shoes and wore his shoe cover.

We have three policies with American Home Shield for three rental rooms up in Reno, Nevada. The programs are under me and my son’s name. My son lives in Reno, so when we need to submit a claim, he would contact the renter, then me, and I would call AHS or go online to set it up. Then the renter or my son would be contacted to set up the time to do the work. I submitted a claim to have a kitchen faucet replaced on a Thursday, and it only took a couple of days max for them to make a contact back with me to get the process going. I figured that the weekend was coming up, so I called the renter and asked if they got a call from the plumbing company, and she replied that she hasn’t heard from them yet. So, I got a hold of the plumbing company by Monday morning, and they said that they’ve already contacted the renter, and they’ve set up the time to go do the work. The renters said that everything went well. The contractors came, took care of the issue, and the renters were really happy with what they did.

I tried to switch my heating over to the air conditioning. But when I tried to switch it over, I didn't have heat or cooling. It turned out to be the thermostat. I had forgotten that I got American Home Shield so I looked around myself in the area and found a place. Then I realized that maybe I should look through AHS's brochure and sure enough, the warranty covered it. When I called, AHS said they had to have their own people come in and so something was set up supposedly. They called me and I talked to those people. I waited another three weeks in a 100-degree weather without air conditioning. I finally called, about three times, and they finally got someone out here. It wasn't the best experience for that one.

American Home Shield was contracted through the purchasing of my home. I usually call from the 1-800 number. I submitted a claim once on the phone and once over the net. It’s simple to request and they respond. Their process was quite quick. My recent claim was for the AC and heating. The contractors sent by American Home Shield were very professional. They looked at the problem and reviewed the problem. It was a very positive and flawless experience. So far, I’m really surprised about the quality of the support and the responsiveness, and some of the American Home Shield advisors have to contact me to define what to do.

I've got an issue going on now that I'm trying to get situated with American Home Shield and I'm confused on how to go about this. A guy came in about a month ago and he did some plumbing work for me. All the toilets were needing repair so he came and did it. But one of the toilets had still the same problems occurring. Submitting the claim was okay. I called the 1-800 number and the person at American Home Shield set it up for me. The interaction with the rep was good and they contractor sent by American Home Shield was also okay.

I moved into my house and the first night I was there, the AC completely went out. The techs sent by American Home Shield came out and they looked at it. It was completely frozen all the way up the wall and to the attic, and there were a lot of things wrong with how it was vented. All the things were on the ground and they weren't suspended. I was told by the techs, "We could repair it, but we can't guarantee that the AC unit will last you for another couple of months. You're going to have to keep paying and then you'll eventually have to get a new unit." So, I went ahead and got a new one. I tried to do submit the claim online, but the site was kicking me out so I had to call it in. I sat on hold for two hours, but once I got through it was okay. I ended up hanging up and then calling back. The wait time needs to be improved though. Also, one of the ladies didn't seem like she wanted to talk, but the others were very nice, courteous and professional.

I am very disappointed in the way my issue has been handled. I called AHS on 11/6 to request service on my refrigerator which was not cooling. I talked with the contractor Advance Service Center on 11/7 who advised they could not come to my home until 11/9. The technician came on 11/9 and within 5 minutes advised me that my control board was bad and he would have to order one. Another tech came on 11/16. He replaced the board, but it did not resolve the problem. After trying everything he could do he advised me that he did not know what was wrong with the refrigerator and would have to get a senior technician to come out. I received a call later advising me that it would be Tuesday 11/21 before he could come. That’s 2 days before Thanksgiving. I called AHS to see if they could replace refrigerator so I would have cooling to unthaw turkey and ham I needed to cook on 11/22.

I had three toilets that were acting up and it progressively got worse. I called American Home Shield and their representatives were very professional. They sent people who fixed everything. They were really thorough and they did a good job. And everything is fine now.

I've been with American Home Shield for about 3 months. It's very easy submitting a claim online. I can select which system I'm having a problem with, though I cannot put in the exact issue I have. A text field where I can type in the description of my problem would be helpful for their technicians. But the techs have been very professional. They were early the previous time they came. Everything that they have repaired has been working as expected. I've submitted a claim for my heater just today. I've also submitted a claim for my dishwasher before, as well as for a plumbing problem. They had to fix dishwasher three times since we thought it was just one problem. We fixed it once, but then it was still leaking so we fixed that. I'm happy with my service and I will definitely recommend them.

It was hot in July and my AC wasn't working. It's a wall unit which I've had for three years. It's the one in the family room which cools majority of the two-bedroom condo. It's where everybody gathers, watches TV, and have dinner so it was the important one. I normally go by phone to submit a claim. They were always good and helpful but the only issue I have is that a lot of times, they're tied up and I would be on hold for 40 minutes. So, I put it on speaker phone, sit there and watch TV while waiting. But once I talk to a representative, everything's great. They always solve everything for me.

I have an open case with AHS to have my heater fixed which wasn't working when I bought the house. The wiring wasn't correct. The rep put the claim in and sent someone out. The service techs were fine and professional but they're still waiting authorization from AHS for the repair.

My dishwasher had a leak, so I submitted a claim to American Home Shield. They sent a contractor, and he came on time. He worked on the dishwasher, fixed it, and did a good job. Now, my dishwasher is working again.

My experience with AHS has been perfectly awful. We just moved into the house two months ago and the stove broke down sometime after we moved in. We were trying to bake a pizza in the built-in oven, then the stove just shut down. It turned out that it wasn’t steaming properly. It's hard to eat and it’s becoming hard to do Thanksgiving. We attempted to activate the warranty. People came and did some parts that weren’t available. It went into this spiral of nobody getting back to us from AHS to where they’re trying to rebuild the parts. Plus, we’ve been told it could be upwards of three months before those parts are rebuilt.

We’ve had American Home Shield out so many time since we bought our house. We’ve had various things repaired, and every time they came, they were wonderful. We either call or go online to request a service person, and then we get an email almost right away that somebody’s going to be contacting us within a short period of time, which they do. They would call us back, and then we’d tell them what’s up. They would then send the applicable service person out, and we have had some very good ones. For our claims on our current house, everybody has been really good. The electrician was fantastic, and the plumber, as well as the guy who came to fix my stove was good. We’ve been very impressed and I kept their business cards in case I need an electrician and didn’t want to go through American Home Shield for some reason, or if I just want someone to come out and do something that my policy doesn’t cover.

I submitted a claim online for a faucet leak and American Home Shield had to open up the wall to get to the back of the faucet. The plumber had told me that they were going to turn in the paperwork and AHS would call me, but I heard nothing. So, I called AHS and they said they would get with the plumber to get the appropriate paperwork. I wind up having three holes in my wall trying to find the space. They cut it in the wrong place so I reported it, but I’ve heard nothing yet. Nonetheless, our faucet has been great since then. American Home Shield has been really good. This is the first time and I consider it not a problem yet. I’m giving them plenty of time to correct what the problem is. I’ve had them for years and they’ve always been good. So, I’m happy and pleased with them at the moment. I'd tell a friend that AHS was great and that I wouldn’t live without them.

I had a water heater that went out so I called American Home Shield and they sent out Plumb Genius to fix it. I was satisfied that it was fixed, but I was not overly impressed with the service guys. The plumber came over and went right to the garage, started working on stuff, left, came back, knocked on my door and said, "Okay, ma'am. If you'll just give me 5 stars, and I'll be on my way. I appreciate it." And I was like, "Are you not going to tell me what was going on?" He assumed that I didn't care. I would appreciate somebody telling me what's going on with my house. Nonetheless, he did a great job. He got it fixed in a timely manner. Submitting a claim was perfect. That was really easy and very seamless. I called up to check the claim and their rep was really nice. So, I was impressed with AHS but not the company they had sent out.

My air conditioning unit needed a new hose and so I submitted a claim online with American Home Shield. Their site was fairly simple. The contractor came on time and did their job.

I had a microwave issue, so I submitted a claim to American Home Shield. Typically, it takes them a while to call back, so I like working on the phone because it expedites the contractors, and also because I can get a phone number and actually give the contractors a call. That way, I can make my appointments instead of waiting for them to call. The lady I talked to was attentive and didn’t need a lot of directions. When they sent the contractor, my daughter was at home, and she had nothing but very positive things to say. She doesn’t give out compliments easily, so the contractor was pretty good.

AHS called to verify my appointments with them for the microwave and dishwasher claims I made online. The contractor was very knowledgeable and he fixed everything in a timely manner. I’ve had no issues with the appliances then. I've had a good experience and I like using AHS. It's very convenient and it’s a very immediate process. The home I moved to needed a lot of things repaired so I use AHS a lot.

I filed a claim with American Home Shield for my old washer that had some issues. They had to replace it. The representatives were very helpful and once the contractor looked at the washer he knew the problem right away. It was a very good experience overall. I had some reservations in the beginning, even before I purchased the protection plan, but I was very happy with the results. They were very professional from beginning to end. Anyone I talked to over the phone, anyone that came to the home to analyze the issue and who came and installed the washer, were all very professional and very timely.

I filed my initial claim for my dishwasher on July 14. The first company that came out took three visits and it did not go well. I did a background check on the company and found that it's a little mom and pop shop about 45 miles away from here. The family runs an independent convenience store and probably decided to go into the appliance repair business. They would not provide any licensing or permit from the state. After their third visit, I called AHS and told them they needed to get somebody else in here to fix my dishwasher. By then, it was already the end of August.

I filed a claim to American Home Shield for a garbage disposal. It's not inoperable but the AHS rep told us over the phone that they couldn’t fix it because it was manually put in there. We do have tenants that live in this particular property that’s why I wanted them to have it in writing as to what was the reason why the claim was denied so we can have it for our record. It’s been weeks and we haven’t seen their response yet. Other than that, everything else has been fine and we’re satisfied with the company.

I've been with American Home Shield since the end of May. I recently had two back-to-back claims within a couple of days of each other. One was for a plumber and the other was for HVAC. For the plumber, I had a leak. Aside from that, there were a few other things around the house, like the chains on the toilet kept popping off. I also had water that would spray out from the faucet in my kitchen sink. The tech fixed it, but even now from time to time, water will still spray outside of the faucet. My partner has also been noticing it, so I’m going to give them a call before the 30 days are up. For the HVAC, the issue was that the air downstairs wasn’t working. We dropped the temperature a little bit, then we started smelling a burnt smell so we turned everything off. But the HVAC guys came out and they were very quick. Within an hour they discovered the issue and resolved it.

My dishwasher wasn't going through the cycle properly and it kept on running and running. I called American Home Shield and got a great representative. They sent over a technician and he was awesome. He said that the control panel was messed up and a new one was needed. My unit and kitchen are white and AHS couldn't find a control panel in that color. They found one in black, but I didn't want it so they offered to give me the amount for the part in lieu of repairing it. They paid for about a third of the new dishwasher that I purchased. We had to pay $119 for installation though because AHS wouldn't pay for that.

My washing machine wouldn’t drain, so I submitted an online claim with American Home Shield, and everything went well. I’ve also submitted a claim for an AC unit, which I also did online. And for both instances, the contractors called me within 24 hours of making the claim, and were very nice.

I called American Home Shield when the fridge door wasn't shutting. The person who came out was awesome, a 100% triple A! We had to order whatever closes the door at the end and replace it. The same thing on the dishwasher -- it was running all the time because it was not going in and clicking. He had to order a part and replace that closing part, which took 10 days. Then, he had it all done within less than an hour at that time. And then, there was a complaint from the inspector that one of the burners didn't work and he was able to fix that right on the spot, so that’s the three things he fixed.

The people that American Home Shield sends out are very professional. They're very friendly and they address whatever the issue is when they come out. They always let me know in detail about the parts they need to order and whatever the outcome is. AHS is reliable and submitting a claim is easy. When I call them for service, the people who handle it are very professional, too. They’re very quick in getting it set up and getting people out here. I’ve had AHS for about two years now and I’m happy with them.

We had a leaky pipe in the kitchen. So, I submitted a claim with American Home Shield online, and it was really easy. They called me the very next day to set up an appointment, and the contractor came 2 days later. He was very polite and professional. He just came in, fixed the problem on the same day, and left. It was really easy.

I’m very satisfied with American Home Shield. I filed a claim online for my refrigerator because it wasn’t cooling, and their website was easy to navigate. The technician came to see what was wrong and then ordered a part. He then came back and everything has been okay.

I'm a realtor, and American Home Shield is actually one of our preferred partners in our office. Recently I submitted a claim to them about the fan motor and two capacitors that went out on our downstairs AC. I hopped online and did a service request. That was 11 o'clock and then the next morning, 7AM, the company called and they had somebody out by noon that day. Jean from Iceman Air Conditioning and Heating was very professional. He explained what was going on, what he was doing, and left me with some information if we ever need more AC services. He did a great job and my AC has been perfect since then. I absolutely love AHS. I give warranties to my clients when they buy a home and they're one of the best ones out there. They're great, they're fast and they're easy to deal with. I recommend them to everybody.

We were having a lot of trouble with the air conditioning keeping at the set temperature that we set it at and it was running much hotter that it should have. We kept monitoring it then as the days got a little cooler, it still was barely keeping it at a temperature. So we decided to have it serviced and checked before winter comes. I called AHS and set up the appointment. The reps I talked to were very efficient, professional and told me the day that the tech would come.

I’ve only used American Home Shield twice but I found it to be extremely easy. The only issue I have is it’s so hard getting in touch with them. One has to hang on the phone for 35 minutes, if not longer. Now, they have a set up on the internet where one can make a claim, which is fine, but it’s hard to describe what the problem is. It’s a check-the-box situation, like plumbing, and then they ask what one has a problem with. The toilet kept running and running and I didn’t know whether to put toilet or sink. If they could have a little box where we could go into depth a little bit, that would be easier.

I called American Home Shield to make an appointment for the kitchen sink and someone came out. The contractor drained out the toilet and they said there was a little bit of hair. The tech was nice and he told me to keep running the garbage disposal every time I want the water to go down. He suggested that I have to run that every day and I never heard of that, which is really irritating with the water still building up in the sink. I think the bottom line is they just didn't know how to get the kitchen sink to stop. But overall, I'm satisfied with American Home Shield. I've had good and bad experiences, and their prices go up like everything else.

One of the reasons I enrolled with American Shield was because of the pool. Most of the people don't cover the pool. But so far, I've only had one claim with them and it was for the water heater for the spa. I just called AHS, they took care of everything and they charged me $100. However, I had a problem with the first technician. He does not want to come after a week and can only do with a sudden time but I couldn't lose my whole day. So, I complained a couple of times to AHS and they gave me a number directly and I just handled it with them. The second technician was very good.

I had a leak underneath my house and I called American Home Shield. My most recent call was a little bit kind of rude. Basically what American Home Shield said was that they couldn’t and wouldn't really help me with my issue anymore. And the woman on the phone was just kind of condescending like, “Oh, look sir. I’m not under your house. I’m not seeing your pipe. All I got is this screen in front of me.” Just like, "There’s nothing I can do or say. It’s just the way it is." I felt like there was a disconnect from the people who are working in customer service and what the customers’ actual issues may be.

The problem on our dishwasher started as soon as we moved into the house in September. It was an electrical issue. After making a claim online to AHS, which was very easy, the contractor came and looked at my dishwasher. He was very professional and very polite. He did everything in a timely manner and figured out what the issue was in less than 30 minutes. Once he told me what the issue was, my husband actually fixed it. Since then, the machine has been working perfectly. I'm very pleased and impressed with the whole process. We have AHS for about two months now.

We've been with American Home Shield for 16 years since we bought this place. My very first experience with AHS was that they had gone through a lawsuit where people claimed that AHS did not pay for things that they should have paid for and we got a $5 payout from this lawsuit. But when we first moved in here, within a month I couldn't use the dishwasher and it leaked water badly all over the floor. The process of getting the first contractor to come out was very easy. But this contractor said that the problem with the dishwasher was my fault because I had used the wrong soap which had broken the seals down. At that time, we weren't living here yet and the prior tenant had done that, but I still had to pay for the repair because that was what the contract said.

Our dishwasher went out and I talked to American Home Shield. The company came out and I knew that there was a major problem. They turned in the claim that the dishwasher was not repairable and then I got an email from American Home Shield that they were going to replace it. They gave me what they would recommend or we could purchase one and that they would only allow this much on a purchase and then if we get anything more than that we pay for it. We’re happy with American Home Shield.

I had a pool heater that was turning on and off when it shouldn't have been, and I made a phone call to American Home Shield. They told me that someone was going to contact me, and I was contacted and we set up an appointment. The technician showed up when he said he would and we did troubleshooting. He said my GE filter, was backed up and it wasn't moving water fast enough, so the heater would overheat and it was shutting itself off. He didn't fix anything because there wasn't anything to fix. But I had my other pool guy come out and clean the filter which AHS doesn't do, and it increased the flow to the heater and I haven't had a problem since. So, the technician's diagnosis was right on. I also picked his brain and he was able to answer my questions to my satisfaction. It was a fantastic experience.

I spoke to a wonderful representative of American Home Shield for a plumbing issue. I could tell she was young but she was funny and very nice. She satisfied my problem and got me a contractor. I had called the contractor company after-hours and scheduled an appointment. Then they called and came out the next day. The faucet was a weird faucet and I have to turn it to the side to turn it on. Unfortunately, the owners didn't leave me any instructions about anything with the house so it's hard for me to figure out. The tech went over the faucet and turned it on and said that it's not broken. I felt real stupid. But then, I have a problem with a nozzle with the washer so he fixed that and the faucet runs wonderful. American Home Shield has been very helpful and thorough.

The oven had gone out before. It has a part that is defective from General Electric that designed that item. The motherboard goes out once every 18 months. So this recent claim was one of those call-ins where the oven has gone out and not working again. The vendor came out with the wrong part. It took them three weeks to figure out that they didn’t even order another part. They finally ordered the part and then came out but the oven was down for over a month which was very disappointing. Even though this particular vendor has nice people, AHS still dropped the ball with them. But that’s not always the experience with AHS. I call the 1-800 number to submit a claim, which means I get a round robin of different people. Some are very attentive, some not so much. They have an automated system that allows us to call it in and get it started. It's very helpful and very useful. We’ve had a good experience with their reps.

Our air conditioner stopped working so submitted a claim to AHS. They sent a contractor out and he got it done. He was a very nice man. He was also professional, courteous and efficient. Since then, its performance has been top-notch and it’s keeping the house at a good comfortable 73.

We have waited over three months to have the same issue resolved. Whenever we have had to make contact with them, either American Home Shield doesn't follow or the vendor that they chose doesn't follow through. We have to wait an hour on hold for customer service only to get the runaround and absolutely NO help. Each representative we have spoken to has told us a different story. In the past two years service has declined severely and it's beyond frustrating. My advice is chose another company!

I contacted American Home Shield because my gas furnace was not working. They sent me a text with the service provider's contact info. I tried contacting him several times because he didn’t come at all. I then contacted AHS again. They said he would come be contacting me soon. Still no contact. I called AHS again. They put me on hold to try to contact the service provider (well over 30 minutes). Then instead of returning to the line they hung up. I tried calling AHS again and the number asked for a pin and then hung up.

The handle on the kitchen faucet fell off, and it was impossible to get it back on. American Shield notified me and everything was on time. The service was good and I was very happy. This is the second time I've had that company and I even saved the slip the plumber gave me. I would recommend them to someone else.

After having written my original Consumer Affairs review of this company, I was contacted by a company representative both in writing, and via a phone call. After I explained my situation, and after some researching by the company and further discussion of the matter together, the home warranty company agreed to replace our washing machine. I replaced our machine and received a check in the mail a couple of weeks later for the full amount. I am very grateful for the outcome of this situation and for the company's representative who worked on my behalf. My only suggestion for the company would be to improve communications to the customer, both in terms of content and frequency of the status of their claim, and to reduce the hold times when a customer does call in for a status update.

We called American Home Shield for our heating issue and got a good rep. The contractor was great too and the heater has been working since the repair. We've been with AHS for about 5 years and the prices are a little bit high, but overall, they have a pretty good service.

I used American Home Shield for my washer and dryer and the response was fast. Erica, the tech, was fabulous and very professional. She came out on a Friday and then she had the part by Monday. Everything went well and I paid upfront. It was good service and I was really pleased. It's so fun and I enjoy my washer.

At this point, I'm happy with American Home Shield. I submitted a claim for the transmission in the washing machine which passed away. I called for the serviceman to come. He came and he told me that it was terminal and that it needs to be replaced. They got back to me in a timely fashion and offered me a website to look for a washer comparable to the one that I had. I did that and I ordered off the website and it was delivered. The contractor has been to my home other times and he was excellent. I'm happy with their customer service. However, the high volume in their call center happens a lot, and it's a long wait.

My drain was clogged and I called American Home Shield to submit a claim for it. The rep that I talked to was very professional and the contractor who came out was good. I'm satisfied with my experience with AHS.

I filed a claim with American Home Shield for our leaking water heater that needed to be replaced, and they sent out somebody to look at it. The contractor was fine but I chose not to use them because they were going to charge an extra $500 for modifications in the waterline, the gas line, and the venting that weren’t covered. I decided to take the check from AHS instead. And so, I got another contractor to do the work, and there were no special modifications required. I wasn’t very pleased with the whole experience. The home warranty situation is so much scamming.

Our dishwasher started leaking a week and a half ago and so we went to American Home Shield and called a plumber. Immediately I got a plumber that was connected with me. The plumbers came, but unfortunately, they’re taking a long time to get back to us about what’s going to happen next. They initially came to look at the dishwasher, and then they said it might need to be replaced. I’ve been calling them every day asking what’s going on, because every day I use the dishwasher and it’s still leaking. If my kids move the bowl, it makes a mess under the sink and it gets slippery on the floor. It’s smelly and dirty. I’ve left three to four messages and they haven’t returned my calls.

Our air conditioning unit suddenly stopped working and started creating a lot of noise. We called American Home Shield and my dealing with their rep was decent. She told me the prices upfront and even though I’m not very thrilled that it will cost a little bit more than I expected, it’s still worth every penny in the big picture. She told me one of her partners in the area would get in touch with me. I waited for 55 minutes and the contracting company got in touch quickly. They called me and scheduled an appointment within the next 48 hours.

I've been with American Home Shield for 10 years now, but it's just recently that I started using them more. I submitted a claim with them for an electrical problem through the phone and they responded in a timely manner. I called them in the morning and the contractor was here by 12:30 PM so I was very pleased with them. He was polite and did what he was supposed to do.

I go online to submit claims to American Home Shield and it is very easy. They usually respond the same day and I love it. When I had a leak coming from my bathroom upstairs, a contractor came over and fixed it in 10 minutes so I haven’t had any more leaks. He was very professional and it was fast.

We had one claim on the dishwasher that we're still in the middle of getting fixed. It's a two-part dishwasher so there's an upper part and a lower part and it'd be nice to have the lower part working again. The contractor was originally scheduled for six days from when I called them. But they called when they had an opening and I happened to be home because I was getting the air conditioning fixed that same day. Their guy came out that day and was here in three days instead of six. And this guy was good. We've had the dishwasher looked at five times before but he took the whole thing apart and determined that a printed circuit board connection was bad. They have the new board now but I haven't had time to take another day off work to get it put in.

There was a problem in my master bathroom. My husband had turned off the water to change the faucet, but the thing was stripped, and he couldn’t get it back on. There was some part that was broken internally. My husband filed the claim with American Home Shield and got an appointment relatively quickly. They’ve always been helpful. They came out and fixed it very quickly, and haven’t had a problem with it since.

Called two times. Waited on hold for an hour then you ended the call. The wait time was normally more than an hour, but got through, now you just disconnect. They just do not fix things, excuses more excuses and holding on the phone.

Customer Service is terrible! I have been on hold for almost 2 hours starting during regular business hours. (I am doing other things while seeing how long it will take.) First two repairs went well. Third repair was a stripped diverter/shower faucet which is covered in the warranty. The repair company sent by AHS/ Flowright Plumbing indicated that it wasn't covered because it had been installed incorrectly BUT that he would contact me with a quote/estimate to repair it. He also only looked at one out of two items. A second opinion plumber said it was a simple stripped diverter (which should be covered under warranty) and that the plumbing company was just trying to make additional $. It seems like a clear conflict of interest for the contractors that AHS sends to say it is not covered but hire me. A complaint to AHS brought no response even so far... much less a resolution.

This company is terrible. I have been trying to get a gas water heater for 7 days. Everyday that I call each person gives you a different status report not to mention the 45 min to 2 hour hold per call. So for the last 7 days I have spent at least at a minimum of 14 hours on the phone and as of today the 7th day I still do not have a hot water heater. The purchasing department says it was never notified and customer service says they were notified 4 days ago on 11/10/2017.

I've had AHS for over 10 years and their service has continued to decline. My recent experience with them was the straw that broke the camel's back and I cancelled both of my homes. If you want to submit a service claim, the easiest way to do it is online. Then they set up a repair person to do the work. If it is something routine and small, like a ceiling fan, you pay your fee (ours was $75) and hopefully the tech will take care of it. If it is something more expensive, like a pool heater, then that's where I've found they've become very, very difficult. They will nickel and dime you much of the time. READ THE FINE PRINT. Some items have maximum limits. For AC units they won't replace or repair with state of the art items. For coolant leaks they only cover a pound or two. At $40 per pound you can end up paying hundreds of dollars just for a leak. Then if it has to be replaced they will probably install junk.

Do not waste your time with this company. Either find a company that has a better reputation or save the money you would pay them every month and fix the issue yourself. I have been with AHS for many years. They were recommended by a co-worker who spoke their praises and for the first year they were great. They fixed my AC twice, replaced my microwave, then they went completely downhill using substandard contractors with one and two star reviews themselves. I am now on another hour long wait to speak to a customer service representative, this would be my 4th call, waiting an hour to speak to someone since 10/20/2017. I called for service on my refrigerator before 10/20/2017.

We moved into a new house and we've had a lot of little issues where we were not understanding how things worked in some of the cases. I had to call AHS out for some electrical issues and it was worth the $75 to get somebody out here to explain. Overall claims process was very easy. I just call or do it online then somebody usually contacts us and they're out here within a day or two. Everyone they send has been very helpful and everything turned out fine. Having the policy has been a very good thing for us and we didn’t realize what the benefits would be until we’ve had to use them. We've been very pleased and I would recommend them.

Several months ago, the contractor came but they didn’t fix the washer. They came a second time but it still wasn’t fixed. The first people were miserable, and then, American Home Shield assigned me to someone else. It has probably been about three months ago that I called them the first time and then, a month ago, they were here. That's when they were going to order more parts because the guy told me there was nothing wrong with it, although it was obvious there was. American Home Shield has been fine. It's just who is coming out.

I tried submitting a claim to American Home Shield twice over the phone and in both times I had a 30-minute wait. I let it go for about 15 minutes on my speakerphone and decided to file a plumbing problem online, which was a leak in the toilet. The contractor was excellent and got a hold of us within 24 to 48 hours which was really quick. He contacted me and we set up an appointment the next day so it was a super quick turnaround. A nice guy came out and fixed the problem right away. He was very professional and it was a good experience.

I filed a claim recently with American Home Shield for the heater for a spa due to wear and tear. Submitting the claim was okay but getting the process done wasn't. Calling them and talking to the sales rep or to the customer service, I was explaining to them all about the pipe that was corroded on the ground. She told me that it was covered by my insurance, only to find out when the pool guy came down here it wasn't. So now, I'm trying to collect my $75 back and I'm calling American Home Shield because they're supposed to be refunding my money. But that's already been a few days so I'll give it until Monday. I had other claims before and they came and fixed the problem. My experience with them has been great except for this one misunderstanding.

Part of my AC heating return had fallen down and I called American Home Shield to submit a claim for it. The technician came out the day after I made the call and he was friendly and professional. He had to go underneath my nasty crawlspace but it didn't bother him. He also explained everything he was doing.

The pool pump exploded. When I contacted American Home Shield, they sent a technician who saw that there was a wrong filter on the pool that I have never been aware of. Because of that, I paid almost $700 to the contractor because American Home Shield didn’t want to cover it. They changed the motor and the filter, but it was not through American Home Shield, it was from my pocket. I thought they will cover it. For the past two years, they never changed a new one. They had rebuilt the pump at least five times and I kept telling them not to send the same company over and over because I pay $100 co-pay every time they come out. But they kept sending the same company.

Our hot water heater went out. We usually call AHS when submitting a claim and their reps are very good about it. Though there were some things that had to be done that the insurance didn't pay for which we had to pay out of our pocket, the contractors were very nice and did a very good job. The stand that our hot water heater was on had to be rebuilt because it had leaked through. They did a very good job of suggesting a contractor to do that. And the guy came out that very day they told us, and then he started work the very next day and finished it up on the day we put the claim in. He did a really good job of fixing it. And then because of the state and city, the contractors had to make modifications for the hot water heater to comply with state regulations. So, the plumber went ahead and did that too since the insurance didn’t cover it either. But all in all, if I had to experience the bad experience, I am glad we have American Home Shield.

My water heater ruptured about a month or two ago and submitting the claim with American Home Shield was pretty bad. They showed no sense of urgency about getting it fixed and it took us five days to get somebody in here. I placed a call on a Wednesday afternoon and we automatically got dispatched to somebody who didn’t bother to call us that afternoon until the next morning. They couldn’t get to us until Tuesday and the water heater was spraying water up against the foundation. It was the plumbing leak in the middle of the tank and we didn’t realize this when we bought our house. There was something weird about the plumbing because they used to have a solar hot water system, which means you can’t completely shut the water off back flowing from the house. Even after the tank drained down to where the leak was, there was still water running out.

My hot tub is not getting hot and my pool guy thought it was the pump. It's covered by American Home Shield. Submitting that claim was really easy. The reps that I spoke to seem pretty good and I just went online and told them what's wrong. Then they assigned to me somebody who would either call me or I'll call them, and they’d arrange a time to come out. That part was pretty seamless. But then they sent somebody out who wouldn't look at it because he said he couldn’t get to it, which was kind of ridiculous. I asked American Home Shield to send somebody else out, and they looked at it, diagnosed it, and said they would order the part. But they never called me and it took two weeks, and I had to call them a couple of times.

Since we bought this house a little over a year ago, and had American Home Shield, we’ve only had claim for the AC and they did a great job. Prior the claim, when we first purchased our home, techs had to do work on the AC but all they kept doing was patch job. I forgot we had American Home Shield until my daughter-in-law mentioned it to me. I wouldn't have paid things out of pocket for all of it, good thing she reminded me. I stayed with my daughter-in-law for about two months and their hot water heater went out. I went and stayed in a hotel because it took them almost two and a half weeks to get it replaced.

Submitting a claim with AHS over the phone is easy. For the last couple of times, I've dealt with their automated system which doesn't have the intelligence to know whether or not I'm submitting the same claim or a different claim. I had to call back to follow up on my appliance and they had already visited. It should have the intelligence to be able to offer me the option to answer questions about an existing claim. But instead, it recreated the claim for me so I ended up getting a recreated claim that was cancelled because of the confusion the system had.

I had lots of difficulty with American Home Shield in working with one of their vendors for a washing machine repair. It literally took eight months for them to finally say it wasn’t repairable even though I told them I had a 95-year old mom here and I’ve got to be able to clean her clothes. I travel all the time so when I get here, I can’t go to a laundromat. I had to have people come and help me keep things washed for her but there was no real understanding of that or caring in my view until I wrote to the manager of the vendor who did write back. He said I didn't understand how it really worked and AHS wanted them to try to repair it then the vendor gets graded from what he said or whether or not AHS repairs it rather than replacing it.