American Home Shield Reviews

I live in a coastal beach town with very expensive homes and I tell my friends that they've got to get a warranty with AHS, especially if they’re single women living alone. Even though they might not use it in one year, they might the next. I have AHS for five years now and I recently submitted a claim with them on the phone because the mechanism for the lock on the door of my washer broke. The rep I talked to gave me the number of people that would be contacting me and my claim was handled perfectly. That’s why I continue having my Home Shield. But I prefer getting a hard copy of my bill and the reminder to pay it. I have the skill to pay it online but I don’t want to do anything online with my credit card.

My air conditioner stopped adjusting wind and the wind peaks up. I filed a claim with American Home Shield over the phone and it was amazing that their guy came really quick because we are not home all the time. He was on time and he detected the problem right away and he fixed it. There was a little piece that had to be replaced, which was something very minor. And everything was good.

We’ve been with them since 2004 and submitted dozens of claims. We file claims over the phone and have a great dealing with their reps. Their technicians were all good but I’ve had two experiences that have not been so well. The first one was for the swimming pool heaters. Before I bought the house, it was inspected and AHS issued the warranty. Then three years later, when the pool heater stopped working, I called and asked them to come out and look at it. They said that something about it had been improperly installed so they were not going to recognize the claim. I contended that it was inspected before and there were no issues with it. They had come out a couple of times for different things then fixed them and yet, they declined to fix this one.

Recently, the circuit board on my garage door opener burned out. I submitted the claim online and they sent someone to replace it. It's working well now. The techs had to come back once and it only took them a few minutes to finish when they came back. I've called AHS in the past and there was a minor wait time, but it wasn't bad at all. I would highly recommend them.

I had a leak in my house so I reached out to American Home Shield via online. At first, I didn't know where the leak was coming from, but they sent out a leak person. It took a while to get someone scheduled and for something like a leak, you want somebody out as soon as possible to avoid damage. However, he found where it was coming from and repaired it.

The technician came the same day I put the request in online. However, they had to order the part for the dryer and it took about ten days for the part to get here. The contractor then came out and fixed the dryer, and so far so good. I would recommend AHS because at least I know I have to pay the $75 upfront but the rest will be taken care of by them.

I had a problem with my stove and American Home Shield referred it to someone. I filed the claim over the phone and the rep treated me with a lot of courtesy and respect. We had to change the first company because the tech kept putting it off and calling me with excuses. AHS referred it to another company, and the guy fixed the stove.

I have two air conditioning units and one of them had to be repaired while my house was on the market. I then called American Home Shield. During the first week I was trying to get an appointment, I asked them if they could send someone out on a Saturday and they told me they can't. However, when I called back the contractor, they asked me if they can come on Saturday, and it was great. The technician they sent out was so truthful. He replaced the fan motor. But then, the AC wasn't cooling.

The technician came out about six days after we put in the request for our oven that would not heat up. They determined that it was a heating element and told us that they would order the element, have it shipped to our house, and they would be back the following week to put it in. The part came to our house and they showed up exactly a week later and installed the heating element. The problem was fixed in a timely manner and the oven has worked fine since. The technician was very friendly. He explained everything and made sure we didn't have any questions. Everything went smoothly. Also, the rep was pleasant when I called in. She was very helpful and very concerned about the issue and about making the situation right again, so we could use our oven. I had to wait about 30 minutes before somebody answered, but I understand it's because American Home Shield gets a lot people coming in and calling in.

Everything was good for my first claim to American Home Shield. I did it online and it was pretty simple. They put me in touch with someone after submitting the claim and that company reached out by calling me within 30 minutes. The contractor came out and he figured out what it was. He was knowledgeable. It was the damper in the middle of moving. He plugged the wire back up and that was it. It was pretty pleasant. It took him less than five minutes.

I filed a claim over the phone to American Home Shield for our heating and the guy that came out had to order parts and got it done quickly and efficiently. Their reps were really cordial, they came out on time, and fixed the problem that I had. I haven’t had any problems with my heating since the repair. I was satisfied with my experience with AHS.

Our garage door opener broke and I submitted a claim over the phone with American Home Shield. It took hours to get through to them and perhaps it was because of the hurricanes and all the damages that were done, but when I spoke with the representatives, they were knowledgeable and they gave me the name of the company that would be handling my claim. The contractor that they sent out was excellent and he knew exactly what he had to do. When we were in LA, we didn’t have good experiences with the people that AHS sent there. But here in Nevada, there are much nicer people. Overall, AHS is sending out good and knowledgeable contractors who understand the needs of the clients. We’re very happy with AHS.

We have more than one property insured by American Home Shield. One of the houses has been on it since 2000. I submitted a claim online and it was easy. We had plumbing done and American Home Shield sent out Poe's Plumbing. We use them all the time and we love them. The contractor was great and was very easy to work with. It was fabulous and we encourage people to get coverage every time they go through a transaction. But every once in a while American Home Shield has a provider that's not great. I have had that experience with American Home Shield where I was told the contractor would come out. Then I'd get called and told it would take them five or six days to come out when it was an urgent matter.

I've submitted two claims with AHS and it was easy to do. The first one was a leak that a gentleman and his wife fixed. They did a great job. The second one was when the dishwasher stopped working. The plumber came and he knew exactly what happened. He realized I had a new garbage disposal, so he tested a couple of things and he said that it was the knockout plug. It was a two-minute job and it was done. However, their online survey has nowhere to hit 'submit'. I had to submit a separate email because I could not put that in the survey. I've complained about that twice now with the two things that I've done and they've not fixed it. Other than that, I'm very pleased with the service and I've always recommended them.

I've been with American Home Shield for a while now. Recently, my sink was stopping up and my garbage disposal was not working. The rep that I talked to was courteous and friendly. The contractor then came out and fixed the problem in under an hour. When my refrigerator went out, they let me go buy a new one and I just paid the difference of what they would allow me. I got an $800 refrigerator then and it only cost me $100. I’m really pleased with their service.

My AC stopped cooling and setting up a claim with American Home Shield for it was very easy. I called in and used their automated system. I left a message last night saying I needed the repair and the contractor was here this morning. They were great and resolved the problem. I was very pleased with the service.

I filed a claim with American Home Shield over the phone for my furnace. It was an emergency because I had just gotten out of the hospital for two weeks. The problem started on the day that I called. I didn’t hear back from them, which I was surprised about, but when I called the next day, the person that I talked to was excellent. He got right on it and within an hour or so, someone called and came out and took care of it. The contractor was very personable and did the job, and since then, the furnace has been working fine. I’ve had American Home Shield for about ten years and they do an excellent job. All homeowners should have it as it makes a big difference. I tell everybody about American Home Shield.

The American Home Shield service has been very good. Even when I had a problem with them on my toilet, they fixed it. We went through this big rigamarole as they didn't cover it at first but they eventually did once I told them I was going to stop. Bobbi, the contractor that they sent from His & Hers Plumbing, was very helpful and knowledgeable. She did everything she had to and even went beyond. We also wanted to replace the kitchen sink and after she finished the job, she replaced it with another sink that we needed, and she had it on the truck. Since then, everything has been working fine.

I had recently submitted a claim to American Home Shield for my refrigerator. The ice maker wasn’t dispensing ice and the refrigerator door gasket needs replacing. Within a day they were able to get somebody out. Everything went well and I was satisfied with it.

We had issues with the water heater and also with the drain in one of the tubs. If you'd fill the tub up, it would start draining the water. I couldn’t even take a bath because it was draining the water out so quickly. The contractors American Home Shield sent were very attentive to our issues and very accommodating even though I had to go back and forth with my kids. They wanted to make sure the job was done quickly and efficiently and that their messes were cleaned up. Now I can take a hot shower and it's been great. The contractors did a great job and we loved them. But way back when we had some other work done, that first contractor was crap.

I had a very positive experience with American Home Shield. Two things were going on at the same time but both were fixed. An item hanged up on the disposal and the switch was loose. I submitted the claim online but I prefer doing it over the phone. It's easier to explain things over the phone than online but it takes longer. American Home Shield first sent a plumber who took care of one part and made arrangements to send another person to fix up the switch. Both contractors that were sent out were good. They were on time and they did the job well. I was very satisfied with their service. Whenever I have any problems, American Home Shield has solved them correctly.

We had a repeat company called Alex Pool Service come out several times and every time they did, the problem that they came out to fix that I and American Home Shield would be charged for seemed to be a band-aid. The tech came out one time and there was one of the pumps making noise and having issues. I happened to be home, and he looked and said, “Yes, it’s the capacitor,” which I agreed with. Then he said, “I think I have one in my truck.” So he went out to his truck and I happened to be standing there, and he went inside the house and switched the capacitors saying, “The capacitor zipped, I put the capacitor in and it’s working.”

So far, it has been great with AHS. They can cut the price in half though, but it's nice to have them. Our most recent claim was a plumbing issue. The flush mechanism on both toilets failed so I had to get them replaced. At first, I submitted that claim online, but the lady had some questions. She called back and we had to give her some more information. Sometimes, the rep and I talk back and forth when we forgot to ask something, but it happens and it's no big deal. Customer service was very good. The contractor that came knew what the problem was, he knew what the fix was, and he got it done. I don’t think he spent a total of 20 minutes in the house.

Last August, AHS sent someone to blow the lines of my AC since it was leaking water from both exits outside, the overflow and the second overflow. Then the latest issue is that the motor burned out so it wasn't cooling the house. Although I submitted my claims online, I prefer to deal with the phone. I don't like doing stuff online, but you can't ever get anybody on the phone. The tech they sent out was very efficient, professional, and courteous. Plus, he knew what he was doing. All I had to do was tell him what it wasn't doing. It took a long time because it was hard for him to fix, but he did it. Now, it cools fine but the overflows are both leaking very badly again.

Customer service is horrible. Wait time is always greater than one hour just to talk to someone and you have to repeat yourself so many times and no one knows anything. They say they will call back with answers and no one ever does. It takes 5 min to pay and get the service they ate fast about that but when you need actual service it is damn near impossible to talk to someone, it's like they want it to be such a pain in the ass to get help. You don't even call. You just quit and they get out of having to pay or fix the items you need repaired. They have sent 2 different companies out to my house and I have paid twice the tech fee of 125 dollars and my system is still broken. It has been a week since last tech went to house and I still have heard of nothing. They say they got a state of the art online deal to request repairs or check status of service and it is **, does not help you out at all.

We had no choice in choosing a home warranty. Home Shield was purchased by the seller of our home during escrow. September 2017, I called to have three appliances fixed, which came with the sale of our new home. We were on the fence to spend the $75 or not to have them fixed. We knew we were going to remodel in January. However, we also had company coming for three weeks in November. Our dishwasher is not working well so we decided to call and have it repaired along with two other appliances.

AHS is a complete SCAM. I became a customer in October and shortly after needed assistance on 10/23. I reached out to AHS to schedule someone to look at my oven. After multiple scheduling blunders and no shows, I finally had someone out on 10/30 to look at the oven. The tech said it was a super easy fix and that all the oven needed was a new hinge. They said it was covered and that they would order the part, with a lead time of 7-10 business days.

When my heater was not working, I requested for service online with American Home Shield and they were very prompt. I got an email back stating the company that's going to be coming out. I was impressed. The contractor was awesome. He called me and made sure that I knew everything that was going on because I was at work. He also let me know that he had to order a part, which was going to take about two days, but he called me later that day and said that he found the part, which means that he was looking for it. And he came out the next day to fix it. He was very professional and knowledgeable and he got the job done, and I definitely would use him again.

I was having a problem with my oil heater, and I put in a claim with American Home Shield and then someone came out. The contractor said it was my thermostat and there wasn’t any water in the heater, so they came out and they put the water in the heater and they rewired the thermostat, and the heater was working fine. But then that night, the heater stopped working and my basement was full of water the next morning. I called American Home Shield back to let them know and they told me they were going to send the same people to come out and check it again. They did come out after the holiday and looked at the heater, and they said that my boiler went bad because they tried to fill it up and the water leaked out again. They told me they would have to go to American Home Shield, put the claim in, and they would let me know from there.

A tenant is in my house and the refrigerator went bad a month ago, so she did the claim submission with American Home Shield. Every once in a while I deal with AHS myself but I haven't done that for the last couple of years. Sometimes it takes a little too long to get stuff done and then one issue that I'm having now is that the price went up and I'm wondering if the price is going up again because if it is, I'm going to have to replace them with somebody else.

A dishwasher wasn’t working. It took almost a month to fix. The first time, the guy didn’t know what was wrong and he thought it had to be replaced. Then another guy came and he thought it needed a part so he ordered the part. When he was supposed to put the part in, it hadn’t come. So he had to come back another time. But the dishwasher works now. I had two other experiences that weren’t that bad, but it sucks that American Home Shield wants to fix something that should probably be replaced so it will settle until my contract’s not around anymore.

We just moved into the house right before the AC broke down. The first time, it wasn't running at all. It would start and there was no air moving at all. The second time, everything was running but it was just running hot air through the house. I submitted the claim online and it was very easy. The contractor was wonderful. They were efficient, very helpful and fast. They got it taken care of and they're very convenient. Cool air is now coming out very strong and everything should be going really well. We will definitely be renewing our contract with American Home Shield and we’ve been telling everybody how glad we are to have them.

We moved to a new home and had a leak in our water heater. I submitted a claim over the phone with American Home Shield and their process was fair. But we had to wait 5 days for the first contractor to come out and when he did, he was not professional and he did not tell the truth. He went upstairs in the attic with his iPad, came back down, then told us that he'd call American Home Shield and get back with us. Then AHS called us and said that they couldn't cover the repair because the problem was with our roof. But the guy never told us that that was the problem. Plus, there was nothing from the roof that would cause the water heater to be damaged within the inside.

I filed a claim to American Home Shield for a garbage disposal that went bad and it was replaced. The difficult part of my experience was calling them on the phone. I was waiting online for about 75 minutes just to speak to someone there, which I thought was a very bad business. Once I finally got someone, it was fine. They sent someone over from a local plumbing company and they fixed it, which took about half an hour. AHS reps seem to understand what I needed and were able to respond to my request very quickly. The contractor was very professional, very helpful and did the work very quickly. My garbage disposal is working very well now. I'd tell a friend that getting a home warranty was worth it if they were living in a house that has a lot of older appliances in it.

I hate American Home Shield. My furnace quit working. I called in and told them I was scheduled to go out of town and I needed some immediate reaction. This was after waiting an hour and a half to talk to some live body. They came back and would not do anything. I had two furnace repair people come out. Both didn’t know what the issue was but they knew it’s not working right. American Home Shield said, "Tough." And so, I went ahead and bought a new furnace and paid for it to be installed myself. American Home Shield has the worst customer service people I’ve ever ran into. I’m sorry I’ve used them for four years, and I’m not renewing with them. I wouldn’t touch their company again with a 10-foot pole. I will tell everybody I know not to use them. Also, I'd tell all the real estate people I know to not recommend them.

I always submit my claim online and the most recent was because my toilet and sink were leaking, so water was just coming out on the floor. Their website's awesome and very user-friendly. The contractor was very professional. He got to the root of the problem, fixed it the same day, and if they have to come back and fix it the next day, they always let us know 30 minutes ahead of time. So far, the toilet and sink are working good since the repair.

I’ve been with American Home Shield for several years. We have the Fisher & Paykel washer-dryer system and they had a hard time finding a service person on their list who can come here to work on the washer that broke down. It took a good solid week to get somebody down here to work on it. We had to go to the clean washer for a while and that was the bad side. The good side was that we had good response on everybody else that we've had problems with, mostly with the air conditioning, heat pump related and dishwasher stuff.

I'm pleased with my service with American Home Shield. I just call on the phone and talk to a rep. Sometimes I have a long wait period when I call but sometimes I don't. The reps are very nice and they set it up for me and the company that they give me call me that day or the next day. When my AC unit went off (the fan motor and the fan went out) I called American Home Shield and they sent a technician out. Ed was a pleasant man. He knew his job and he explained the situation - what was wrong and what was going on. He was very thorough with his work. It was an excellent service. So far everything is working fine.

I've filed numerous claims with American Home Shield but my home in southeast Arkansas is isolated and with very few available service folks willing to work with AHS or even available on AHS’ list of vendors to provide the services so we finally just said we'll just start saving the money and do it ourselves. With the few vendors that there are they want me to pay them and then let AHS reimburse. The process of going through it and getting someone to even come out to do the estimate anyway, was just a hassle. So if you live in a larger metropolis or a larger city I would recommend AHS but if you live in a rural and sparsely populated area do not do it with AHS.

I had a dishwasher problem and I’ve contacted American Home Shield online and I've been directed to one of their contractors. Everything went smoothly. The contractors were on time and they did all the job correctly first time. They took some time but they fixed it. He pulled out everything on my dishwasher and showed where the problem was coming from and fixed the wall problems also. Everything looks good and I recommend it American Home Shield. Most of my friends already has the same insurance. It’s reliable and very flexible. Even the price also is reasonable.

I had giant leak and I was running water through a tank in my garage out my driveway for four days, and I couldn't stop it. I submitted a claim with American Home Shield and their contractor seemed to fix everything. They were cool guys. The Triad guys, Mike and his assistant, were good and really easy to communicate with. It was Saturday when I texted them and sent in the ticket. I also sent them pictures. They immediately texted me on my phone and told me they'll have a tech come out the same day. It was resolved a lot faster than I thought it would be. So when they told me I got to pay $500 to have my other stuff updated to code, I said, "Okay, fine, whatever".

My wife filed the claim to American Home Shield by phone. The contractor said that he could not help us since we were missing some device. I don't know why it wasn't covered. For us, if the pool is not working, it's not working. There's no way for me to check the system to see if it has 100% of the components. However, working with the AHS folks were good. They were responsive and on top of the situation. It’s just that the outcome did not come out as what we expected.

My stove broke and so I had to file a claim with American Home Shield. The contractor kept on rescheduling it and canceling it and rescheduling it. It went way past my original due date on my contract but because the ticket was already opened previously, we were able to extend it. But it took two months and five reschedules for us to get them out there. It was just one burner and the guy looked at it in 15 minutes and then said he had to order a part and had it sent to my house via UPS. He was awesome and was real efficient once he was there. And everything's working now.

I’ve been with American Home Shield for a little more than a year and have filed two or three claims. I do them over the phone and the representatives in calls are good. It’s the matter of getting to them that is ridiculous. I often had to wait 30 minutes to even more than an hour. As for the technicians, we had one issue that I reported and they sent a different company out to take care of the problem that I was having. The plumber that came out said he didn’t know how to fix the problem and that he will send out a more experienced plumber. We waited two or three weeks and nobody called or came out. And when I called the plumbing service, they were like, “Oh, that got closed.” And I was like, “Well, how did you close it if it’s not done?” Then they said, “We didn’t know it wasn’t done.”

I do claims on the phone 'cause I want to talk to someone in person so I can explain what's going on so that they would know what to be looking for when they show up. If I tried to do it online, I could give them a synopsis but I wouldn’t be sure that they would understand what I was trying to get at. It usually takes a while to get to them but when I do, they're fairly helpful. The girl whom I talked to was really nice and helpful. She gave me the direction as to where I should go with my claim.

I saw water coming down onto my thermostat and when we went upstairs in the attic, the bottom tray where the air conditioning unit sits in has filled up with water, and it was coming down the wall. was a clog in the unit. I called Home Shield to submit a claim and the wait time was very short. The representative I spoke with was very professional and she had someone already in our area to come out and take care of the issue. And I was grateful and very pleased with it. My husband said the contractor was very nice. He unclogged and dried up everything and cleaned up after himself, and he gave my husband some pointers to do to prevent the problem from happening again. I'm happy that I have chosen Home Shield. I'd tell people that it's the best warranty to get and I have already recommended it once.

It was an excellent experience with American Home Shield. There was no hassle, no problems. I was having a water leak coming out of my furnace. The claims rep took care of it and understood what I needed and they cut me a contract. They got me in touch with a contractor who gradually fixed the problem. And the contractor got there within two days, which was an appropriate amount of time.

Sometimes American Home Shield keeps things pretty close. When I first moved into this house, there was an issue with a pressure reduction valve that is located between the house and water meter outside. The policy states that the pressure reduction valve is covered, but they attempted to say that it would not be since it was outside the boundaries of the foundation. They finally agreed to pay for part of it rather than getting a long-protracted discussion.

I’ve had some very, very bad times with some of the vendors of American Home Shield in the past -- mostly in Texas. But I’ve recently moved to California and got a different situation here. Everything is fine so far.

I called on the phone for my washing machine and the conversation was good though it took me a while to get connected to somebody. The contractor that was sent out was very nice and now the washing machine is working fine. I’ve been with American Home Shield for about six years now and compared to other companies that I’ve dealt with, American Home Shield fixes whatever you're going to have fixed and they don’t come up with something different.

American Home Shield sent a good contractor for our faucets in the kitchen and bathroom that were dripping. The first time he came out, it was fixed for a couple of days, and then it started leaking again, so he came back out and installed something else in the bathtub and the shower, and so far, it’s all right. It takes a while for it to quit dripping but it works. It will finally stop and shut off. The contractor said it was because of sand in the line, and if it happens again, he said to replace the part entirely, and that’s the only other thing he could do, so I’m seeing if this is going to work or not.

I don't like American Home Shield's automated line. I live out in a rural area and I have bought all my appliances from Sears. That's who I would like to service my appliances. But with their automated system, I don't get to choose and they just send whoever they have on their list. The one who worked on my garbage disposal was from Wenatchee, Washington. He was very good and courteous. My garbage disposal had to be replaced with a brand new one. My daughter has AHS too. When I was at her place in Kansas, she had a problem. They were so awesome that I called and signed up when I got home in Washington. My only complaint is that when I called them to talk to a rep, I was on the phone for an hour to get somebody to answer my call. However, they were so accommodating once I got someone that it's hard to be upset over it.

The service I received from American Home Shield was great. I had a leak in my bathroom so I called them to schedule it. And they came and took care of it. The guys were great and knew their stuff. They fixed the problem so it was good. However, I've been waiting for a month for them to come back and fix the drywall, but no one ever called.

I like American Home Shield and I have been with them for five years. Recently, I had a claim for my air conditioning central unit. Every year, it would have to be recharged because every spring, it wouldn’t work when I turn it on. But I know the technician changes out some parts along the way and fills it with Freon every year. Then this summertime, that thing died on me. It isn't cooling the house down so I called them back in. The technician said the air conditioning unit was shut. That's how it panned out.

My heating system died out and I couldn’t get it to come back on. I contacted American Home Shield via phone and told them that I didn’t have any heat. I was on hold for a little bit longer than I would have liked, but it was not excessive and the representative I spoke with was very efficient. I called them at midday and the rep told me someone would be here by nine to ten o’clock the next morning. I was told what company would be coming and they called and confirmed it the next day.

My electric dryer went bad and American Home Shield gave me some people over Columbia, South Carolina, about 50 miles from here and I couldn’t get a hold of those people. They finally called and I told them what I thought was wrong with the dryer. They didn’t even come out and look at it but they ordered a timer which was not right. I called American Home Shield back and told them I didn't want those people because it might be two weeks before they get here. So they gave me another contractor that I liked. I was connected with Sears and they were very nice. Their tech came out and found that it was a little knob had cracked, not the timer. The previous company was going to come out and put a timer in when they didn’t even have to and all it was was a little $7.33 part.

It was easy to submit claim and I was able to connect by the internet. Their website was nice and so easy to use. The contractor did a good job with the sink but not with the toilet. I called them again and left a message in the answering machine but nobody called back and it upsets me. But for now, everything is fine. American Home Shield provided the service and they came and fixed it.

Our furnace went out a month ago. I called AHS and the hold time was horrible and extremely frustrating. I don't mind waiting an hour but to be on hold for an hour is ridiculous. A callback feature would be helpful. I talked to the representative and she said that they were working on their telephone system. I didn’t have any problems with her though. She was polite and understood my complaint. I've used the contractor they sent before and they’re good. They took care of the problem and the furnace is working now.

I’m not thrilled with American Home Shield. I’ve had five claims recently on a leased house and I’m having difficulty knowing exactly when and if things are getting done. On one of the claims, it had to do with the range and there were two items in the home. For some reason, there was a delay with one of the parts for gaining approval, and that was an issue that I’m not sure I understood why and never did. I’m not even sure it got fixed at the end of the day ‘cause I haven’t talked to the people that are in the home. When it was happening, I was calling and asking what’s the deal or why this isn’t getting fixed, and the AHS reps said they didn’t know. They’re waiting on something and I don’t know what it was. They ought to find out why there was a delay with the tech that was out there. There was another claim that I sent in yesterday regarding the electric panel on the pool and I don’t know if it’s getting taken care of or not.

We had to submit a claim online for my washing machine. There was an hour wait-time on the phone and doing it online was faster. The contractor who came to my home was very polite. He fixed my washing machine and everything was okay. The repair took a couple of days and the washing machine has been working good. American Home Shield is worth it to have because everything is covered.

American Home Shield is working on my gas heater at the house. They told me that one of the gas valves was leaking and it’s not working right now. Submitting the claim through the internet was easy, and the website wasn't difficult. The contractors that came out were good guys. They were very professional and showed me that they knew what they were talking about. My unit is too old and it needs to be replaced. One of the guys said that the valve wasn't feeding gas correctly to the unit and had to order the part. But American Home Shield responds really fast. It was during the weekend when I put my claim and they came out on Tuesday. They went through and looked at it. After that, I called them and they came back.

My pool started leaking a few months ago and I have a $1035 water bill. I submitted a claim on American Home Shield's awesome website and the process was easy. The pool company, Kleinpeter, came out, and the guy was great. I love Mr. Kleinpeter and that was my first time to meet him. He changed a couple of pipes but the pool's still not fully fixed, so I told my husband to call them back. I really enjoy American Home Shield’s services.

I have a dishwasher that needs to be fixed. The issue originated in August, and we're in November and it's still not fixed yet. I haven't used the dishwasher since I moved in the house, and the contractors have come out for it three times already. I also had some electrical outlets and a fan that needed to be replaced, but that went fine. I also had a plumber come out for something else which was okay as well. In submitting a claim, I just go to their website. The contractors sent were all nice and polite, and I haven't had an issue with them.

I called American Home Shield when our dishwasher stopped working and they recommended a company that was inefficient and inadequate in doing their job. They had to take three iterations to get the job completed. I understood when the company finally came out that they didn't have the part. But it shouldn't have taken three weeks and multiple attempts. Even if the part was not there, they needed to keep their customers abreast of what was going on and not just left me in limbo wondering whether or not they were coming to complete the job or not.

It takes too long to get through American Home Shield for service. I’ve only used them twice and the first time, I got through with no problem. They said yes, came out and got the issue squared away. But when I submitted a claim for my refrigerator, I was on the phone for one whole hour, holding to get someone. And then, when I wanted to cancel, it took me a long time too. It was running into the hour pattern. So, when I finally got them, the lady gave me a direct number that I could use to get her. I wasn’t satisfied with my experience. Nevertheless, the contractor was great. I had to call him back the second time because the refrigerator was making a noise, and he came right on out and fixed it. The refrigerator is doing fine now. If a friend would ask, I'd tell them about my AHS experience and it would be up to them to make the decision of what they wanted to do.

We've been with American Home Shield for five or six years and they've always been very good to deal with and we're very pleased with their services. But over the last year and a half, it's gone to crap. One example was when my water heater went out and it was covered by the warranty. They installed the one that was in there and they came this time and they rejected service on it because it was installed improperly and they did a similar thing with our cool heater. It went out earlier this year except they had repaired it two to three times in the past and they never said anything about the way it was installed. They just said, "Well, this isn't installed properly. We don't cover it."

I've dealt with American Home Shields three times. The problem with dealing with them is that they don't respond quickly and you have to sit on hold for sometimes over an hour. And I wasn't particularly pleased about that. Our most recent claim with AHS was fine though. I had a problem with my heater in the house and because AHS had dealt with me before, I made sure that I could find a way to be expedited. However, I could not get to AHS because you sit on hold for an hour and their hold music goes on and off. So, I went back to the vendor that serviced me before and I asked them to reach out to AHS to start my claim process because they have the direct dial number which is something I don't have. And so, AHS expedited my claim. Their contractor came out and fixed my heater. It only took about 16 hours for them to get it taken care of and I was happy.

My husband called American Home Shield and told them that our washing machine was making a funny noise. They sent somebody here who changed out a part and the washing machine has been fine since. I've been satisfied.

I've been very satisfied in the past with American Home Shield. I'm also completely happy with Greenway, the company that's always sent out by American Home Shield to service us. But I, for a couple of months now, have been dealing with a washing machine issue. Greenway came out and ordered what they thought the part was. It took about few weeks to come in. They put it in but that really didn't work. So, they sent someone out again to look at it. They ordered another part. Greenway Home Services can't find it. They sent a request to American Home Shield to find it and I've been without a washing machine for nine weeks now.

I have never had a problem with American Home Shield in my life. Recently their contractor came out for my air conditioning system. I made a claim over the phone, and the rep I dealt with fixed me right up. The people told me what would be needed to be done and what was the best way to go - I had two different choices and I made the choice I wanted to make. The unit has been working fine since the repair. American Home Shield gave me a fair price in taking care of everything. It was a positive experience, and they always take very good care of me.

We had a leak in one of our pipes in the basement. We submitted a claim with American Home Shield and it was super easy. I did it online and the website is very easy to navigate. Also the contractor was really efficient, fixed the problem and we haven’t had any issue. They usually find somebody quickly and the company always reaches out to us in a timely fashion, which is really great. American Home Shield is worth the money.

American Home Shield was awesome. I've been with them for 12 years now. I recently submitted a claim to them about a leaking water heater. The technician was fantastic. They did an excellent job. However, I did have a bit of an issue with the person because I thought I would want to upgrade to a tankless. But they said that that would stall the process. So, I just went ahead and got the regular one, and everything else went fine. The first interaction with their reps, the placing of the phone call, they were perfect. We didn’t have a water heater for two days. But other than that, we were good. The two technicians that came out were exceptional. They really did a great job and they were very thorough, very clean and caring.

I originally wanted my refrigerator and dryer fixed but American Home Shield couldn't find someone who do both of them that wasn't going to be a month away. They wound up finding somebody closer who could do it, but then the service provider called me and he said he can't do my refrigerator. So there was a miscommunication between the service provider and American Home Shield that he couldn't do my refrigerator. But I decided that I just wanted the dryer fixed and the refrigerator wasn't that important. I had to open a second ticket, so I got charged again, which I still have to call and get the charges reversed.

Our dishwasher was acting up and leaves particles all over the dishes. When I put the soap in it, it doesn’t wash the soap out of the tub. Before I can wash again, I gotta stop and I’ve got to scrape out all the old soap. This guy from Pinnacle appliance came out and said he couldn’t find anything wrong. He said he needed to confer with some people. He put some more dishes in there and said to let him know if it’s still doing the same thing. It did, so I called him back and I even sent him pictures. We had an appointment for him to come. He said he was just gonna completely rebuild it, put in a new motor and pump. He said that that was probably the problem.

I heard about American Home Shield through some friends and all my experiences with AHS have been good. When the injector pump went out, I submitted a claim online and American Home Shield sent me a text with the information on who the plumber would be. The plumber was supposed to call me back but I just called the plumber right then and scheduled it. The plumber that we had was excellent and we couldn't ask for a better person. The contractor for the dishwasher was excellent as well.

American Home Shield is a good company. Submitting a claim online to them is very easy and only takes a minute. Other than I can't cancel the order online anymore which makes it hard, the website is good and easy to use. The toilet wasn't flushing and the claim for it was handled really quickly. The contractor fixed the flush in the bathroom and it has been perfect since then. There are a few companies around but the company that American Home Shield deal with for plumbing is the only company that we really use. I dealt with them a few times and they have very nice and quick people who know what they're doing.

My mom has American Home Shield in her home. I have power of attorney for my mom and there are times she needs something done and I'm the one that always makes the phone calls to American Home Shield. The contractors have all been good. The last guy that went over there to do the electrical wiring was very professional.

Working with American Home Shield has been a good experience. The sink in the master bathroom and the one in the kids’ bathroom both started dripping at the same time. Plus, the tub in the kids’ bathroom was slow to drain. They came in and fixed both of the sinks and the drain. They’re supposed to come out again today to fix the drain on the kids’ sink. It's draining slowly as well.

We've had two claims recently with American Home Shield. One is air handling unit which wouldn't turn over, so we had somebody come out and take care of that. Then we had the microwave breakdown. It's no longer working, so we have somebody come out this Friday to take care of that too. Their technicians were both professional and courteous. Their performance was sufficient. The compressor didn’t want to turn over, so they put a hard start kit on, which is really just prolonging the inevitable. I'm fairly certain that within a year or two, the unit will fail, but then it will be outside the coverage from AHS. I understand your promise to get it fixed as quickly and as cheaply as possible, but I do think that it will fail shortly. But everything is working right now.

Our toilet kept running and we had somebody from American Home Shield come out before. I thought it was fixed but it was still running so we had to redo it after a couple of weeks. The plumbing company was great but something's wrong with my toilet, it keeps running. They've replaced everything in the toilet but I don't think it's their fault because when they leave, it's fixed. I don't know what's going on and it might not be leaking. I just need to test it. I haven't checked what's covering in it to see if it was leaking because it's not seeable, but you see it run and it's going somewhere. It's our fault for not calling AHS again. It's just frustrating because we always have to work it around our work schedule.

We own a duplex and our renters filed about some appliances that weren't working. We've submitted a claim over the phone and American Home Shield rep did a good job. The service that they provide is just fine, but it was very difficult that we had to be on hold for over an hour when we had to talk to someone. But they've been great and responsive overall.

It was easy to navigate American Home Shield's website. Plus their contractors were nice, professional and on time. Everything has been quick and great.

The experience I had with the contractor AHS had sent was good. They called and told us when to expect the service. The next day, when the contractor came out, he was very kind and got right on it. Since the repair, the air conditioning unit works normally.

I had to call two or three days to try to get in a claim with American Home Shield because they would tell you your wait time is an hour. And sometimes I couldn’t hold on the phone that long. I had a plumbing issue at my house and when the technician American Home Shield sent first came out there they unstopped it but they didn’t tighten the bottom of the commode so they just had to tighten it back.

My furnace needed to get fixed a couple weeks ago and I used American Home Shield for that. Being with American Home Shield for about seven years now, I'm moderately satisfied. Having the service plan is nice but the service is extremely slow. I've always had a problem with the timeliness of the people who were contracted. They will have their own schedule, not on anyone else’s. When I file for a service call, which I usually do online, I have to wait for at least a day and sometimes a day and a half to hear back from whoever person they sent it off to. Then I have to wait another day before they will come out and look at it. And depending on how long it takes to get a part in, I still have to wait for 2-3 days before the contractor comes out. So, my issue gets fixed about six days later.

The most recent claim was for my furnace. It was a big one. I had the technician come out and he looked at it and he told me it was dead and needed to be replaced and they came out. It did take us a little while to schedule just going back and forth with the contractor. The first time I got American Home Shield it seemed like the request didn’t get through and I did it a second time. They were able to explain to me how it went and that was fine. And I had to call them for a second house that I have Home Shield for as well just to cancel a claim that we had already figured out the problem before they came.

My garbage disposal needed to be replaced. There was a leak but I don’t know if it was my fittings or if it was the disposal itself. I submitted a claim online to American Home Shield and it was a quick process. AHS came out, took a look at my garbage disposal, they gave me a new one, and the guys did a great job. The plumber was a great guy and he got it done quickly. He was very clean and he cleaned up after himself. I would give my experience with them an A+.

American Home Shield has been real good. It was easy to file the claims and they’ve been relatively helpful. However, I ended up having to pay two different co-pays because originally, I thought it was the toilet that was leaking and I couldn’t figure out where it was coming from. When we couldn’t determine what it was, I had to pay another $75 and the guy found out that the drain on the air conditioning unit was clogged and it was leaking in the bathroom. Now, they want me to pay a third $75 co-pay when they were supposed to transfer the second one over to the third one. And right now, I’m waiting for it to be resolved by them. They’re supposed to listen to the calls.

American Home Shield got a long-standing reputation for customer service and my experience with them has been fantastic. We had a heating issue and had to get the heater up and running. AHS sent A1 and they did a great job. They were very polite and professional. They introduced themselves, wanted to know where the heater was, and they went out and fixed it. I'm very satisfied with the service that AHS provided and appreciate them being there for me. I have recommended them to friends.

I've carried American Home Shield since I bought the house in 1990. I called in a claim a few years ago. The sales reps were courteous and friendly and the contractor was professional. I'd recommend them.

I've used American Home Shield twice now. The first time I talked to a rep, I had a problem with the plumbing in the toilet. It took a long time for the rep to pick up on the phone but that was during a hurricane down in Texas where their call center is at. The rep was Normie and she was phenomenal. I had great customer service, she got everything together and got me in touch with a plumbing company. The people called me, and they came out but they didn't fix the problem. I called American Shield again and they said they were going to contact the company. The plumbers came back and fixed the problem then.

I had an air conditioning problem and I placed a claim to American Home Shield for it. I did it online as it was easier and I didn’t want to bother anybody on a weekend. The technician who was sent out was the same one from the last two times that American Home Shield sent his company out. He was professional, got the job done quick, and we haven’t had any problems at all.

The fan went out on our air conditioner last week. We are in Texas so it was warm then. Submitting the claim online was easy, and the contractor that was sent out was very nice and was able to fix it at the same day. He also had everything with him in the truck, and it only took him a couple of hours. They sent me an email ahead of time so I knew who was coming with his picture and everything, and that made me feel better. I've already had American Home Shield on a previous house too. I also told our neighbor that they should get it too because he is the one who told me that our unit was out. I would recommend them.

We called American Home Shield and set up an appointment for a plumbing issue. They sent someone out and he took care of it. The contractor was friendly and did a good job. Everything's been fine.

The fan in the oven went out the contractor had to do some modification in the dimensions to get the part in it. It took about three and a half hours and it was fine. They did what they needed to do. They got it in and I'm satisfied and happy. And I had been recommending American Home Shield to several people that I know.

One of my houses had a bathtub leak. I had to actually do the repair to the bathtub but turned out I couldn't get the drain out. So I called AHS. It was a little bit delayed but it was close to a weekend then the tech didn't really do anything because of this little small hole in the bathtub that I patched myself. Usually I file claims online. Most of the claims I had have been for air conditioning, a lot of times in the area where my rent houses are. I really like one of the contractors I've used many times. I used to call and request that for him because I know him and I know he does good work. Everything usually worked out pretty good except with plumbing which I know certain things are not covered. AHS is a pretty good warranty plan. You can choose which items will be covered.

We were very pleased with AHS. When the tech came out here we took him out into the backyard where the compressor was and he got it repaired. He figured out the problem probably in less than five minutes and then had it repaired in less than 10. We couldn’t have been happier. The issue was handled promptly and we were just pleased all the way around.

One of our valves behind the toilet was broken and leaking, so we had to shut it off. I submitted the claim to American Home Shield online, and I put in contact information for my husband because he's the one that can work from home if need be. But I still got the phone call, and we had to make multiple calls even though we put his number on the website. But it kept going with account information that was probably in some database as opposed to information that was in the claim. Other than that, my husband didn't complain about anything and the toilet seems to be good after the service. We're very satisfied with American Home Shield.

It takes too long to get anybody on the phone with AHS. You can’t call during the peak hours because the phone system tells you to hold. It will even tell you that the company is closed. I don’t like doing anything to an automated system. You still need to have people that you can talk to and communicate with. The other problem with it is that the last girl that I talked to at American Home Shield hung up on me.

We stayed on hold for over an hour each time we called them, which was multiple times, and was extremely frustrating and ridiculous. There was a hole in my dry wall for over a week before they called back and said they could not find the person to repair it and that we have to repair it ourselves and they would mail us back. And then they sent out a repairman who was probably the nicest repair person they have ever used! Most of the time, the repair people that they sent, they drive old, beat-up vehicle; they would show up -- and they're not marked with their company name on it -- and the service people don't have marked uniforms. This guy was in a marked van; he was on a marked uniform. If they're not marked, they're not going in my house if my husband is not home. I think that's very unprofessional. He, for example, did not cut the sheetrock without being asked. He was also tucked in, was clean and was very well-spoken. So, he found the problem after being here for hours on end, and fixed it. Also, we've been with American Home Shield for eight years now.

AHS is easy to use. I filed a claim for the garbage disposal and their contractors did a great job. It was repaired quickly and everything was fine.

I've had been a great experience with American Home Shield. I've called them three times. One was when I had a plumbing problem and twice for my air conditioner. The first issue was a switch then the condenser unit that wouldn't kick on. Come to find out that it was was the submersible pump. It has got some kind of safety switch on it and when it gets full and it doesn't pump. It's been running fine ever since the repair though.

My microwave went out, so I called American Home Shield and they were very nice. They took my information and they called somebody and they came right out to fix it. However, the microwave went out again two days later, so they had to come back out. I got the same contractor, and he was very courteous and apologetic. He fixed it again, and so far, it’s still working fine. AHS should keep doing what they’re doing because I had a good experience. I’ve been telling everybody about them, especially my friends that own homes.

I've been with American Home Shield for 25 years. Submitting claims either by the phone or online is easy. Their reps treat me very well and I'm always really pleased. Contractors have also been wonderful. I've only had one bad experience and that was 10 years ago but ever since then, they have been great. They go above and beyond with education and stuff about their product. I don't plan on even looking for another home warranty place. It's a fair price to pay and I've already suggested American Home Shield to other people.

My previous engagement with American Home Shield had been very positive, but the recent one has been less than satisfactory. We have an electrical problem in our home that has been described by three different electricians as dangerous. The breakers, the panel where they go in and the aluminum bus bar that was worn out needs to be replaced. There's arcing, popping and cracking because the box is old and this might lead to a fire. Cath, the lady that I've talked to most recently, doesn't believe that these items needs to be replaced. She believes that they can continue to put breakers into the box to fix the issues. AHS does not seem interested in resolving the issue. The representatives have been argumentative and unhelpful and it seemed like they're looking for ways to not be responsible based on the contract that I've read and that is negligence on their part.

Their contractors were on point. They called when they were on their way and estimated time of arrival and got their work done, and was out of here. The bathroom was fixed and it's good.

We currently have two pending claims with American Home Shield. One is for a fan and they haven’t called me back yet. It has been a little bit more than a week since I filed the claim because I called them just before Thanksgiving. I knew that with the Thanksgiving break, they would be busy. But I know who to call so we're in a good place with it. The guy with the furnace is working on it. He called and we got a source of heat. Overall, I've been really happy with American Home Shield. It's a good company for me. People get busy and even if we didn’t have American Home Shield as my back-office support person here, dealing with contractors in general can be challenging.

I made a claim with American Home Shield over the phone for a microwave. The rep was very courteous and the contractor that they sent out was professional. I was very pleased with him. Since the repair, the microwave has been excellent. AHS would be a good company to have. I recommend them.

The claims process isn’t hard, but contacting American Home Shield during a claim is. It might have been during the hurricane where they had a lot of calls, but I had to go through their chat room in order to get a hold of somebody. Plus their chat room is not available during certain hours. But when I finally got in, the people in the chat were able to help me resolve my issues. I still have one open claim since this summer and the techs never came back. I’ve been meaning to get with Home Shield about it. It’s not an urgent issue but the techs were supposed to order a part ‘cause the part they got was wrong. I never heard from them again, so there’s an issue pending on my account. But American Home Shield is still worth having for certain things that may come up at home.

I’ve had a contract with American Home Shield since 2004 and I’ve been happy with them. The only thing I’m not pleased about is when they renew the contract, I get to read it whole before I see what’s being covered and what's not. They haven’t gone up in prices significantly but I have to pay attention to see the separate packages I can order. I prefer them laying out what's different. But I'd still recommend them to a friend. Their service people are very friendly and efficient. I submit claims online and I get a response not longer than a couple of days. For the most part, they get the repairs done within the day except when there’s a part that needs to be ordered like in my recent appliance claim. I also had someone to have a toilet fixed. It worked but it wasn’t until later when something else went wrong that it was really fixed in a way that was not what it needed to be.

We have a condo in Palm Desert and it’s had a lot of problems with the air conditioning unit so American Home Shield sent this company called Anthem out. They went and fixed it and they didn’t fix it. Finally, American Home Shield sent me a thing in the mail that they had a special deal where they could replace the entire HVAC unit for a very inexpensive amount if I was interested. I took them up on their $4,300 offer. They went ahead and contracted with Anthem to put the unit in and got it done in less than one day so it was good. It started to get cool so the tenant went to turn on the heater but it wouldn’t work. There was nothing coming out. So I called American Home Shield and told them the tenant got a problem. They said they'd send someone out.

I called American Home Shield to get the microwave serviced and they set me up with a company called Chesapeake Appliance Repair and I was never contacted by them. I tried calling them, but they didn't answer the phone and there was no answering machine. And then, a couple of days later, I got a call and we set up an appointment. I told them what the problem was because GE had actually come out just a few weeks before to service my oven, and I've mentioned it to them while the technician was here. He told me that I had to open another service ticket for the microwave.

I called AHS because our AC was running but it wasn’t cooling. The technician was prompt and he was professional and so far so good on the repair so everything was good. I love it. The experience is seamless so I’m very pleased with them.

All of a sudden, the electric oven went out. American Home Shield can’t replace the brand, so they had to give me a new oven, which they did. The contractors who came were nice. They did a good and I’m happy with it. The whole time, I always had to call in but other than that, it went well. Having a home warranty is worth the money.

I was without air conditioning for a while. I first called someone that had attended to my air conditioning before and put in a bit of Freon which held it for a period of time because it wasn't going to hold totally. And then, in the midst of that process, I remembered I had American Home Shield. So far, I haven't called for a service at all, but I make my monthly payments. I called them to make sure that I was using the product, whatever this is that I'm buying. Their contractor came quickly, went out there, and showed me everything that he was doing including the parts and the pieces. He serviced the air conditioning and it's worked all summer.

The computer chippy thing was going out in my refrigerator. I called AHS and there was a long wait time. But when I got to their representative, she handled the request just fine. They sent me an email afterward then called the first business day and told me they would have the contractor come out. However, there was a communication problem because I thought the tech was coming on Tuesday but he didn’t get there until Wednesday.

My first claim with American Home Shield was for a pump motor that was broken. I submitted the claim through the phone and the experience was okay. I thought waiting on hold for 40 minutes at a time was normal because that was their pattern. They sent two different companies out and the second one was finally able to repair the work. I paid the service call and the pump is working. It was difficult to find somebody who would come out and do an estimate for AHS. The one that finally came was an hour and a half away, which is ridiculous because there are pool companies all over Florida and plenty in my city. I think they’re unfamiliar with their service vendor.

I recently had two claims for AHS, one was resolved but not the other one. The first claim was for the icemaker and the door of my refrigerator. A guy from River City Appliances came out, assessed the issue and knew exactly what the issue was. He ordered the part, came back and put it in and it works great. It was a simple repair but he was very nice, professional and on top of things.

The service of American Home Shield is good to have especially if you're single and doesn’t have any man to help fix anything. I pay a monthly fee to them and then the fee when they came over to fix my item. My toilet leaked and my water bill went fairly high. It started a month ago and I didn’t realize the water leak was that bad except when the water company called me up and told me I had an excess of water usage. I called AHS and I got a phone call back within 24 hours. I was impressed with the company that came over and took care of the problem.

The microwave was not working properly. The technician from AHS was excellent. He inspected the problem, got the pieces, came back and did the job. It took him two days. He found out the door was not locking properly, changed a piece of that component, and the microwave started to work.

About two months ago I noticed there was some water on top of our water heater. I had my husband call AHS and get the claim started then I dealt with them afterward. A guy came in, checked it and right away said that he couldn't fix it. And got it submitted to AHS to get the new one put in. When the guy came, he had the water heater but he said that he couldn't do it yet because the vent had to be adjusted. So I had to find someone else to do it. But after that, the guy was able to come out within five days and change the water heater in an hour and a half and it's working great. Overall, it was a simple process.

I called American Home Shield since my refrigerator kept running water in the bottom part of it. The rep was very professional and pleasant and contacted a provider. I was called on the same day and scheduled for service. Technicians came out at the time they said they would be there and they were very professional. The work was done efficiently and they explained everything that they were doing so it was all very good. I don’t get a chance to use AHS that often but every time I did, it had been efficient and their services had been good.

I've been with American Home Shield since 2006 and haven't ever changed. I'm extremely happy with them and I like that they are respectful and stay in contact. I file claims online and they reach out fast, normally within 24 hours. Then the contractors sent out to repair are excellent. My washer was not emptying the water and it took just one visit to be fixed. Also for my dryer I had looked at as well as my air conditioner. I've had my kids sign up for American Home Shield and everybody I talked to who buys a new house.

We weren’t able to get the radiator to function on our second floor. Once I called American Home Shield, I got a response that the technician was available and would be booked for the time. The service technician was informative and pleasant and got the job done. He seemed to know what he was talking about and we felt confident that his assessment of the situation was accurate. The radiator has been good since the repair took place. It was getting colder in Minnesota and we had no heat on the second floor and the repair was helpful for what we needed. I have been satisfied with American Home Shield so far, and I would recommend them, but at the same time, I will make sure that the people I'd recommend it to will think about the program that they'll choose and take a close look at what it covers.

We had a problem with one of our vents for a hot water heater and the claims process with AHS was simple. I called and spoke to a rep and they were great. The contractor was also professional, showed up on time, called us ahead of time, did what they were expected to do and we had no problems. We had to have a different plumber come on out to fix it because the claim wasn’t covered underneath our policy but AHS is a great company and easy to deal with and fast. We actually just renewed for this coming year.

Our air conditioner was blowing air through the house but it just wasn't cold. So, we called American Home Shield to set up an appointment for us with a brand new vendor that they're using now. And the guy came out and did an awesome job, he was very knowledgeable and took care of us in the biggest way. The vendors that they had been choosing and using in the past were not very good. But this new vendor that they've gotten out of Atlanta, Georgia was outstanding. He took me through everything he did step by step and what all the problems were. He also fixed multiple things that we had no idea were wrong and that the previous vendor should have taken care of but didn't so it was pretty awesome. But I don't feel like it was AHS' fault. Most of the time, they gave a good and honest effort to try to help us.

Sometimes American Home Shield sends out the greatest people and sometimes it's just the worst people that want to get in and out in five minutes and it's really frustrating. The last technician came out to fix the ice machine and after about five minutes he said, "Oh, this is what we need to do. I'll order the part." Then he came back a while later and was going to install the part. So we had to turn off the water. He didn't know where the water turn off was so he told me I needed to get that information and then reschedule the visit. So I did that. I shut off the water for the entire house the next time he came out to make sure it was off and he replaced the part and then said that everything will look good and that it should be making ice in 24 to 48 hours.

I used American Home Shield in the past and my dad uses them too. And when it was time to renew, I just went ahead and went with them. We had a little trouble with our Sub-Zero fridge but I got it fixed after a couple of weeks. I did it a couple of different ways because the first time I submitted the claim online, the person they sent was not able to fix it. He was supposed to tell AHS to send somebody, but he never did. So, after a few days, I had to call AHS back to get to the bottom of it. And, that’s where I ran into trouble because every time I would call, my hold times would average about an hour and a half. But I also didn’t have a cold refrigerator, so I had to get it fixed.

We had a furnace malfunction that American Home Shield took care of and filing the claim was a piece of cake. The representative over the phone was very professional, very succinct, and there wasn't a lot of miscellaneous tomfoolery. He took care of business and got somebody out real quick. The gentleman who was sent out to fix was very punctual, really knew what he was doing, took care of business and followed up, which was pleasing to me. I used to be in that trade and he was highly professional. The water heater has been good since the repair and I'm very pleased.

I've owned my house for 12 years and AHS is the company that I've been with. Although I tried two other companies, I kept going back to AHS. Recently, I filed an electrical claim online and in a few minutes, I got an email saying that a certain contractor was going to come out and do the inspection. The very next day, they called me and said they had an opening and they came right out. They've been out here before and normally I got the son. This time though the owner himself came out. I love the company as they're very friendly, knowledgeable and they're quick.

Our claim with the electrical problem went like a breeze. Right now, I have another for central air and they were supposed to have done it Monday. The trucking company brought the unit and the unit was damaged. I’m not happy now because it’s cold and I need heat. But it was fixed and it’s all right, except the plumbing issue when we got served the contract. We understood that the stuff is in it but what is not was not clarified from the start. It should be more clear.

To follow up on my initial post:

I made service request on 12/5/2017, Tuesday, for water leaking and paid the service fees upfront. I have received a confirmation at the same day. I received a phone call from the contractor at 4:13 PM on 12/6/2017 to inform that the technician should be arrived on 12/7/2017 from 1:00 PM to 5:00 PM. I took a day off on 12/7/2017 since it may take a long time to repair or may have additional issue during repairing. No one showed up on 12/7/2017. No phone call as well.

First off, I'm a REALTOR®. I do not understand the enormous phone wait times AHS. I can't speak to a human without waiting an extensive wait time, which is simply ridiculous. Since I can't get through to a human, this resulted in me filling out an online form. Online form is too generic and I am not exactly sure if my issue is covered even after reviewing my contract.

I filed a claim recently with American Home Shield for the air conditioner that was not working and even though I had to wait a month to get it fixed because they have to wait for parts, the people who came out were excellent. Some contractors are good and some aren't. But lately, I've had good contractors. American Home Shield is good to have because it can help when you need something. I've been with them for 13 years and it's a pain in the butt to deal with them, mostly because you can never talk to them and you're on the phone forever. It is not a smooth operation when you need to try to get help with something. Every time I call, I have to wait about an hour or more before I can talk to a person. It's hard to do something online when you're not sure what the issue is. You need the service people or talk to a person sometimes.

I like American Home Shield. When I first started with them, their name is not American Home Shield yet, and I had some problems with some of the contractors that they sent out but when I called them and let them know that at that time I was not happy with who they sent out, they assisted me and got somebody else out to my home immediately so I appreciated it. They have good customer service and I’m very pleased with them.

I had a problem with the air conditioner, so I submitted an online claim with American Home Shield, and it worked exactly as advertised. Once I submitted the claim, they arranged for a technician to come out, and had my deductible. The technician didn’t charge me anything. Plus, he found what the problem was within 20 minutes and fixed it. Now, the AC is working like it’s supposed to.

I've always had nothing but great experiences with American Home Shield. I'm a Realtor and I refer them to most of my customers. I've got three rental houses and the tenants can just go online and fill the form and put in the problem. My tenants don't even have to have the account number. They just put in the address, mark it as tenant and put in the problem. And I have a credit card on file, so the 75 bucks can get paid upfront. I really don't have to do anything. One of my rental houses had a heating problem recent and my tenant submitted a claim and they were happy with them. I paid my 75 bucks and all was good. I've also used American Home Shield for my personal home and we love it.

I love American Home Shield. I got two claims with them and they've both been great. The people were fast, honest, upfront and I'm very, very pleased. I called the claim in on a cellphone, gave them my number and everybody was perfect. They took care of what I needed. And the contractor was fabulous. He knew exactly what was wrong and fixed it in about five minutes and that was it. I'm super satisfied. Every time it works perfect and they're very reasonable.

I submitted a leaking faucet claim twice to American Home Shield. The first company didn’t show up and I asked to change to another one. And the second one had finished well in fixing the leak. AHS is convenient and I'd I recommend it.

It's fairly easy to submit a claim to American Home Shield. We had our breaker box repaired before and today, it's our heater in the bathroom. All the contractors are good and they came here on time. However, they need to get more reliable plumbers because their repair was horrible. The contractors came in but weeks later, we were having problems again. Another time, a guy came and he had to pull up the toilet. The cost to pull up the toilet was $125 which I wasn't aware of so I wasn't happy with that. I went on to the plumber I found and had them as I wasn't going to pay that type of money just to pull up the toilet. Then, there were two areas to do the clean up for the plumber. They came in, pulled from the front but they didn't do the back.

My wife called for our little air conditioner that wasn't working, and the reps at American Home Shield were very nice. The people came out and fixed the AC unit. I had an air conditioning experience years ago with an American Home Shield contractor, and it was a nightmare. But the recent vendor was very nice. It was all good, so I'm happy. According to our contract, we had to pay for the freon which was pretty expensive. But I know freon's expensive so I don't blame them for that.

Something with the sewer pipe was backing up and my wife submitted the claim online. The contractor that came out was great, and he explained everything, and he was available when we needed him. We didn't quite diagnose the problem correctly at first but when we found out that it was still going on, he came right back out and fixed it that night. The quality of work that he did was good and everything's been fine. Our entire experience with American Home Shield is easy. You know where to call and you know what they can do, so you don't have to worry about it.

The electrical outlets were not working as they were hooked up wrong when I got the house. Submitting a claim to AHS was very easy. And the gentleman who came was on time, very professional and fast. He didn’t have enough time to do all that so he came back to finish the stuff in a timely fashion. He did everything that he said he was gonna do. I would recommend AHS.

Since we purchased our home, we purchased the AHS warranty too. We had an issue with our heater as it wasn't working so we went online and scheduled an appointment. We did that in the middle of the night and we got a call the next day from someone local to us and they were able to come out the next day. It wasn't too bad considering getting a call for that. It was pretty quick the guys replaced a spark thing on our heater and we enjoyed meeting the professionals who came over to the house to fix it. The heater has been working very well and we haven't had any issues.

AHS's website is easy to use and their contractors are great. We had them repair our garage door opener and it's working.

I had a dishwasher issue. When I initially submitted my claim, their reps were very cooperative. They told me what I need to do and said it would be about a week before someone would come out. I had some concerns with that because I was going to have surgery coming up, and I needed to get this resolved before the surgery. The contractor they sent out was a very nice young man, customer-oriented, knowledgeable and was very professional with the way he carried himself up. He looked at the dishwasher and said that it was too old to be fixed. To fix it, it would be more than the value of the new dishwasher. His recommendation was to replace it. Then, AHS sent some paperwork for me to fill out. I filled it out and sent it back in.

I put in a claim to American Home Shield through the internet for the air conditioner that was not cooling down. It was easy. Then the contractor who came out did a good job and the AC is working great. We only had one issue with the billing, but we didn’t bother with it. From my understanding, it took three pounds of Freon to put in it and we were supposed to be discounted $10 dollars per pound of Freon. He charged us the whole deal and I didn’t know that there was a discount. I could be totally wrong but I had no way of knowing, so that should be clear on the bill. Still, we’ve always recommended American Home Shield to other people.

I've I had several claims with American Home Shield. I've called them but it was very difficult to file a claim and I was so unhappy with it. I’ve had to call several times for each item and every single time that I’ve called, I get the comment on the voice mail, “Your call is important to us.” But basically, it means that you didn’t hire enough people to answer the phone. I’d been on the line from 15 minutes to almost an hour. And the last time when I’ve got that, I just slammed the phone down and I thought, “I’m not doing this.” And I called the real estate agent and said, “I think you should get his money back because I can’t deal with this people anymore.”

My AC went out and the compressor had to be changed and put in some new refrigerant. I went online and scheduled a claim with American Home Shield. Then I got a hold of the person and because our schedule was crazy, they were going to try to come out here in the next 48 hours andI asked if they could make it 72 hours because we might not be in in the next couple of days, and it worked. It was great when I spoke to them over the phone. AHS seems to be a good company and they seem to follow through with what they say that they’re going to do.

My recent experience with American Home Shield was good but that has happened only after my fight. American Home Shield has done responsibly enough, but I was not at all happy while the service was going. I had 3 plumbing issues - a toilet leak, a faucet leak, and a shower leak. I was really pissed off with the experience that I had. The contractor left a mess and I had to clean it up. When I was calling for an appointment, they did an appointment, and cancelled it without my notice. And those guys were following it up. They were not informed and I was not informed, too. It was a big chaos and confusion. And I was expecting them to be there. So, I was really upset with what they did because I had to take time out for everything.

We had a problem with our sink so we put in the work order. The online process was super simple, very self-explanatory and probably one of the easier systems I’ve used. The contractor came out and ended up replacing a lot of major components of the sink. And everything went really well. We had no issues at all. I'm very pleased and we’re going to be long time customers. This I say: you’re going to get quality work from good contractors at a very affordable monthly cost.

I’ve had American Home Shield in the past and this time, I've had them for a few months. I recently had some problems with my toilet backing up in the bathtub, and I submitted my claim online which was easy. The only problem with American Home Shield is the wait time if you have to call in to talk to someone, which is horrible. I’ve had to do that with service calls that I wasn’t supposed to be charged for, though a supervisor finally called me back today and so they’re going to get it taken care of. Other than that, the contractor was professional and I’ve been satisfied with the service.

We just bought the house and had a minor plumbing issue. I called American Home Shield and it felt kind of scattered whenever I tried to get to the actual person to dispatch. It took me a while to realize that American Home Shield actually contract other contractors, but once I finally got to their dispatch, it was fine. It was also kind of confusing when they would call me back to get the claim done. But the guys who came over were really great. They were super friendly, professional, and they got the job done. They left it better than they found it. The whole call service was straightforward but it needs a little bit of speed and they can make it feel a lot less disjointed by putting pieces together on their end.

I had a good experience with American Home Shield. They've done a good job when they came to my house. I had a stuffed-up pipe and their contractors came, they cleaned and fixed it. I also had a dishwasher that went and had a leak in it and they took care of that too. I had a couple of other things but they did a good job. Their reps were very nice. They took all the information and they asked me questions of what the problem was, and they fixed it.

For the most part, AHS has been pretty decent. But the contractor that they have used may not always have been the best, however they've always gone with another company if we're not satisfied with them. The recent claim was for the ceiling fans. They were wobbling, like they were going to come off out of the wall. The first time, they used the same contractor and they came twice. But, they didn't fix the problem, so I called and asked what was going on. And they were telling me that if they couldn't fix it, they were supposed to replace them. But the contractor was saying that they called whomever that's in charge and they would not approve it. But, I talked to them, they tell me just the opposite, but they went and got someone else and they came and took care of the problem. AHS should get some dependable contractors but I would recommend American Home Shield.

The AHS contractor we worked with was nice and did a good job. The most recent claim we had was for our garage door and it was good after the repair.

I filed a claim with AHS for a plumbing leak online and also paid my deductible online. Within about an hour and a half I was contacted by the service company to set an appointment to come out and take a look at it. They came out the next day. This last one we've used AHS probably six times over the last two years and every time the contractors have always been very professional, very courteous, prompt and very forward. We've been very pleased with AHS.

My furnace just didn't work and an American Home Shield's contractor came out. The experience was great but I was a little disappointed because I felt that they won't pay for all of the expense. I have to hurry and try to come up with almost a thousand dollars on top of my deductible. But it is what it is. I was just happy to get it running. The technicians and everybody in AHS were fine. We got into a little back and forth when he felt that they came out and it didn't work. I didn't pay him because I said, "I can't pay you if it doesn't work." He thought it was nothing on their part. So, the boss came out, he looked at it, he did what he needs to do and it worked. Everything worked out well after that.

The master shower elbow for the drain came loose and there was water leakage in our ceiling. It’s always fantastic submitting a claim to American Home Shield. Their reps were always very helpful. The contractor came in and he cut the drywall out to find where the leak was coming from and fixed the issue. And then through AHS, they had a drywall contractor come out a few days later and fixed the drywall. The plumber took two hours to fix it and then I waited a week or so to have the drywall contractor to come out to make sure that the leak was actually fixed. So far, it’s doing great now. My home warranty ends in December, so I’m looking to extend it with AHS because I've had such a great experience.

I’m happy with American Home Shield, but I haven’t taken the time to understand that once I make the call, the contracted vendor has 24 hours to contact me and make an appointment, and then another 48 hours to get out and see me. I wish it was clearly stated when signing up, as opposed to reading the fine print or having an actual need, as in the need of my furnace being out and being without heat for two weeks.

I was really happy with the nice fellow who came out to fix my dryer that had a squeaky belt. He was very polite, knowledgeable and respectful. It was a good experience with American Home Shield.

We moved in and we've literally only been in the house for a few days and the water heater stopped working. Once I got on the phone with American Home Shield, it was easy and they were great except for the really long hold time on the phone before I got an agent. I waited half an hour on the phone so that took a while. But I've now registered on the website so I can submit the claims online. American Home Shield sent a plumber over who fixed the water heater. I didn't even meet the plumber but my assistant was there and I heard he was great. The hot water system is working perfect now and I'm satisfied.

I have a stuck line between the kitchen and one at the bathroom tub, and so we cannot use the kitchen sink and our shower in the master bedroom. We are now washing dishes outside in the yard. It's ugly. The contractor who came out last Tuesday cannot put his pipe to flush the line because it would be broken and he cannot touch it because it might not be covered. I have been running after the insurance since and they always put me on hold for two hours. This morning, American Home Shield finally said my plumbing problem at home is not covered in my contract, hence I still have to do it myself. Although my appliance problem is being fixed by one of their contractors, I'm still not going to recommend these guys for anybody because their service is very bad.

I bought a house and the AHS warranty came with it. I've used them once and it was for my water heater and they got a contractor out here right away. The problem was parts had to be ordered so my tenants at the house went without water for almost a week. It was bad. But AHS replaced the parts and the water heater has been fine since it was repaired. I've talked to other people who've said that AHS is really lousy and I should never get something from them again. First American has the better policy. But my personal experience with AHS was fine. The problem got fixed and so I'm okay.

American Home Shield sent a contractor who was able to fix my dryer. All is good now. It took a little while to fix I think because when they first came out there was a part that had to be ordered. They had to come back a second time, but other than that everything is working out well. Submitting the online claim is relatively easy. We had them come out and service things before. You get an email notification which contractor is going to be and they’ll be contacting you to set up the appointment and pretty much fell all right in line.

My disposal in my condo was not working and my claim on it was not qualified. SDL Plumbing said it was caused by abuse. I've lent the space, and the tenant refused to believe that it was abused. I was very disappointed and upset with the tenant. In the same service call, American Home Shield also sent another appliance company to work on my refrigerator.

American Home Shield's website is well-organized and it was easy to submit my claim online. I filed two claims on two different air conditioning units and both claims were resolved quickly so they’re doing a good job. Recently the air conditioning unit had stopped working and it was some kind of a smoke sensor that was overriding the circuit. We weren’t home and we had another contractor in the house, so the contractor sent by AHS let himself in, went upstairs, found the issue, resolved it easily and he was in and out in 15 minutes.

I've had American Home Shield for 6 years and my time with them is ending this month. They doubled my rates and told me I would not be allowed to sign up for anything they offer online. I've been pleased and displeased with this company over the years. One main thing I was unhappy about is plumbing clogs. Instead of just changing out my garbage disposal they continued having me pay a $75 service fee every time they came out. Can't even count the number of times. They also would not allow their plumbers to go on the roof to clear clogs. If you live in FL this is a problem.

We have been paying for a policy with American Home Shield for approximately 2.5 years. We just used the service for the first time. The process is still not complete. I filed the request for service on 10/26. I received a phone call from CMC Appliance (their contractor) on 10/27. I set up the appointment for 10/30. After speaking with Meredith I received a text from AHS confirming my appointment for 10/31. Nope. Wrong day. I responded to find out you could not respond. I began calling CMC and called six (6) times and left 6 messages stating the day was wrong. No one ever called me back.

Please do NOT use them anymore. I've had AHS for over 4 years and originally it was pretty good, they were responsive, the contractors did their jobs, and I had no issues. Now? They're only available 8 AM-7 PM and you call anytime after 4 PM, there's over a 1 HOUR wait. Seriously?!? You have to wait on the phone at least 1 hour, maybe 2 or 3 on the phone waiting for someone. They don't use email or live support or anything besides a call system that puts you on hold for hours and hours. I've never had such bad support. I can't tell you how many hours I've waited on the stupid line. I'm leaving ASAP and the #1 thing I'll be looking for now is how long the customer service wait line is.

Submitting a claim with AHS was very simple. I submitted it online and the website was very user-friendly. The contractor came out, took a look at our issue and they deemed that one of the gas burners was bad and they replaced it. The contractor was amazing. He let me know exactly what was happening when it was happening, what they were waiting on and he got it done in a timely fashion. Since the repair, everything's back to normal.

Called for service on hold for 30 minutes. Had service and took over a week for them to tell me I needed to replace appliance. Took another 45 min to decide which appliance I qualified for after 40 minutes on hold waiting to talk to representative. Paid for service call with credit card on day of service and got billed again from AHS. Called AHS and talked to rep who told me it would be applied. Got another bill, called AHS and was told previous person never noted or did anything to account. On Hold for 30 minutes to have them verify with Service Company that I paid and was told that indeed I had paid but it would take 2-3 days to reflect on account. After talking to Service Company they said the reported payment previously. All the time my reimbursement for replacement of appliance is being held up for over a month. IS THIS GOOD SERVICE?

My doorbell needs to be repaired. The contract says it is covered - American Home Shield says it is not covered. American Home Shield says the contract sent to me is not the "real" contract - it is a "general" contract that lists items as covered that are not covered. Don't send a "FAKE" contract to the consumer. The consumer might think it is real and expect the listed repairs to be done. I was not able to address this online and was required to wait 1:45 hours for the company to say they sent me a "FAKE" contract. Too bad, but they "understand" I am not happy and they hope I have a good day.

In August we had an issue with the stove not having enough insulation and it's getting too hot to touch and I filed a claim online. What happened after was absolutely awful. They sent someone out who did not remedy the issue. I tried calling and every time call you call you're placed on a 90 minute hold time because you can't contact someone directly.

We've had American Home Shield for a year but this is the first time we've used it to get service on our air conditioning. It worked fine over the summer. But when we used it over the winter only some rooms were getting some heat. American Home Shield gave me someone that works on that area quickly. The technician called me 30 minutes before they came to make sure there were no snafus or anything. They were able to get there early than what we needed but it was cool because that helped us out.

My water heater went out. Submitting a claim to AHS didn’t take any time at all and I did it on the computer. I gave my credit card and they took the $75 charge. The contractor who came out was very professional and did the work. When they went down, they saw water everywhere. I don’t have water in my bathroom so the repair made me happy.

The dishwasher needed to be replaced so American Home Shield ordered a new one. They did everything they were supposed to do but the company that they used wasn't professional. Somebody came out and these two were carrying a dishwasher ware and then they messed it. So then they called and said “You got a message and see what kind of dishwasher and what size to order. We are no experts.” I assumed that the people who were going to do it should have done it but anyway we ordered the same kind. Then after that the guy came out and said the drainer’s pipe and the water pipe were not long enough so I had to go buy it. How should we know what we were supposed to get? So I had to call back. Another guy came out and then he did a pretty good job of fixing it. Otherwise, I would have looked up and given it to another company because that was not the first time I had problem like that.

Our furnace heat exchanger was broken and we weren’t able to use it anymore. I called up American Home Shield and it took me a while to actually be able to speak to someone. But eventually I got a hold of somebody. I was waiting for a long time and I finally was able to speak with someone and we arranged for the people to come by and do it. I was a little bit disappointed that the heat exchanger is like the real expensive part of the system and it tend to mean that you have to rebuild most of it. I was kind of disappointed that they didn’t actually want to replace the entire thing. If I was paying for myself I would have just replaced everything because I'm sure something else is going to fail in a few years.

I've been with American Home Shield for two years and in general the experience has been good. But when you're making phone call into them unless you go through the automated system to schedule for some sort of work that need to be done you can get a live body and you will be on hold for more than an hour. So if you're calling to schedule you have to go through the automated system. Otherwise you're not going to get through to somebody. That's been my experience on more than two occasions. Other than that I've been satisfied.

My AC went out and it wasn’t blowing any cold air. And so, the American Home Shield contractor came out and said that there’s a capacitor that has gone out. So, he replaced that and had it fixed within 10-15 minutes. Submitting claims to AHS is really easy. Previously, I have submitted a claim on several different appliances. But because they could contract it out to one appliance dealer, I only got charged one service fee which was awesome instead of getting charged the $75 fee for three different appliances that I had an issue. They were able to do that which I really like. Their website allows you to group different things if they’re related.

When I called American Home Shield to submit a claim, I got the automated number. I can't explain everything on the automated number and they want me to explain everything in depth. I needed to talk to someone. So I called back and they had me on hold for 30 minutes. When they answered, it hung right up. I called back again and it was another hold for about 30 minutes. Someone answered the phone at that point. I explained to them that it was a plumbing problem as the washing machine hose and the drainage was backing up and not from the actual washing machine.

I called AHS over the phone to file a claim for my washer and their customer service reps were knowledgeable. The contractor they sent out was Mr. Greene and he's always professional. I love him and that’s why I keep renewing my contract with AHS. He came back because I heard a knocking inside the washer and when he looked at it, he said he didn't see anything wrong. But he said I have a 60-day warranty. I’m always pleased with everything so I'm staying with AHS.

We currently have our warranty with American Home Shield and our experience has been good. Their claims process was very easy. I just go online and file my claim there. A month ago, we got a plumber to come out and clear out a pipe. AHS also helped us out with the air conditioning and heater units. The contractors have been very good. I've not been disappointed with any of them yet. They cleared the pipe out, and it gets blocked up again, eventually, cleared that again. But it's got a bulge in it and to replace the pipe is a $10,000 job. They replaced the blower and main unit for the air conditioner and heater combination. And it's been working fine since then. So far, we've been happy with AHS that's why we kept going with the warranty beyond the first year.

I have American Home Shield for about 3 years now and I had one experience where we called for a repair to our washing machine. And when the plumber came out to fix the washing machine he said, “I can’t touch that machine because it’s under recall and I’m not allowed to touch it. My company won’t. You have to go through Samsung to get it fixed.” I had to pay the fee for them getting somebody out here but they can do nothing and I got referred to Samsung and they’re not very responsible.

I just called American Home Shield and I was on hold in an hour. But it's better to talk to a live person than it is to go through the internet. I got water all over the kitchen floor. There's something wrong with the ice maker. It's running down the freezing compartment and everything is getting wet and I got hardwood floors in the kitchen. So they said they would do their best to get someone out there.

We got the American Home Shield warranty with the whole house. A month ago after the hurricane, the motor of my of AC went off. And so, we used AHS. The company was very professional and we got the AC fixed. Submitting the claim to AHS was very easy. I got a couple friends that I've recommended to the company. Working with AHS was worth it because my motor costs a $1000 and it’s already covered. They have a good service.

I've been with American Home Shield for 20 years and that says I'm happy with them. When I had a leak under my bathroom sink, I just called, they set up the appointment and the contractor came, fixed the sink and then left. The only problem I have with American Home Shield is that the initial people that you deal with, they’re very resistant and very rude. You’re trying to explain something and they’re not really listening. Like one time I was trying to explain to the rep that I needed somebody and it was basically an emergency because I have a health problem. They said, "Well we’ll get there as soon as we can", but I needed to get somebody here sooner than that. That part of their service has gone down tremendously. Other than that, I had no problems with the contractors that were sent.

The kitchen sink is leaking in one of the pipes. I submitted my claim online like I always do because it’s more convenient. They had contractors sent out to me several times and everybody was very professional. The performance of the appliances is very good.

We leased a house for three years before we bought our current house, and the landlord provided American Home Shield. When we bought our house four years ago, we initiated a policy and then again designated AHS as the warranty service. The most recent tech fixed a faucet in my bathroom and a part of the bath and toilet. It was going to become a big inconvenience because the sink wouldn’t shut off. It needed to be screwed in properly, and it was hitting the wall before we shut off. He needed a part, and he came back with that a day or two later. He resolved it immediately and was very good. I submitted this claim online and it was easy. Now everything’s resolved. We just bought another house, and we insisted that the seller insure with American Home Shield ‘cause we’ve been satisfied with the service. I’ll make sure to use them again and I would definitely recommend it to a friend.

The plumber AHS sent was excellent and we had a good experience. There was a problem with our kitchen faucet so a new one was bought and our plumber replaced our faucet with it. The garbage disposal was broken too and he ordered a part for it and put it in. And everything has worked fine. One thing though, it's better to go online to file a claim with AHS. If you go on the phone, you're going to have to wait a little while.