American Home Shield Reviews

American Home Shield gives discount for a pre-season checkup for heating and cooling, and that’s what I did for my heating. The guys came out and cleaned the heater up. They checked it up and made sure it was running okay. I've used them for maintenance and they know who I am and where I live. They contact me and I contact them ‘cause they usually can't reach me the first time. We make an appointment and they come out on the appointed time. They do the job and leave. They're very polite and well-mannered. They tell me what’s going on. I've asked them questions about the R22 being faded out and what are the things to do. They spoke about it and told me how to go through Home Shield and get the new air conditioner put in in the next year or two. I called Home Shield a couple of times for something that broke down. It was immediately taken care of and I paid what I was supposed to pay. The contractor came out and did the job. I didn’t have to wait.

I've had some work done on my HVAC unit over the summer due to a leak, and it turned out that someone had turned off the gas. It was as simple as turning the gas back on and one would think that during a heating inspection, they would check that. However, Starlight HVAC, the first team that came out, did a crappy job and so they're not my friend. I was told that my heater worked but 2 weeks later, it wouldn't heat even though it would come on. It resulted in me having to call American Home Shield for the second time so a guy from Metropolitan Heating and Air Conditioning came out and he fixed it. So, the whole experience was not a good because I had to miss work twice, and it turned out that the problem was very simple.

I had never lived with a heat pump before, and the thing shut off one morning. There was a loud disconnect sound. American Home Shield's contractor came here and he was really nice. He checked everything out and gave me an education of what was going on. Heat pumps actually had defrost modes. And while they're running, they reverse the refrigerant to check to see if they're icing up. Not only did I get education, but it was a relief because this thing had gotten cold enough to where it starts doing the self-diagnostic stuff.

Our dishwasher was backing up with water. My wife submitted a claim to AHS and AG Appliance Repair came out to do service. The tech was a good guy and he knew what he was doing. He was able to address the problem but what he did didn't fix it. We had to escalate it to a plumber but he at least pointed us on the right direction.

I submitted a claim online to American Home Shield for my furnace and everything went well. My husband and I both work during the day, and they offered to come the next day, but I had executive meetings that I couldn’t miss, so we ended up having to schedule it for later in the week. They were awesome and the customer service was exemplary. Butch, the guy who came out, was excellent and he shared our options with us. He talked about what the problem was so, we were excited. He was good. The furnace was a bust, so we ended up having to get a new furnace. We scheduled to have them install a new furnace, which took a little bit longer but we had it done before the weather got cold. It took about a week at the most.

Something was wrong with my dryer and it wouldn’t warm up. I went online to put in a claim and I found the AHS site easy to use. Then the contractor came and fixed the dryer in under an hour.

Someone recommended AHS so I got them. If I need a repairman they have someone come out and fix the machine. I have to pay the standard charge, and then everything is fine. A contractor came out for the oven the second time, and they couldn't find the parts to fix it, so they replaced it with a brand new oven. The service has been very good.

The washer stopped working. There was no spinning movement and it was not pulling water. The contractor came the next day and he was very nice. He looked at it, and then he said that it was completely out so he recommended that we replace it and so the company did. It was a great experience.

The water on the toilet was not going down recently. My husband called in the claim and now everything is fine. We also had a claim for a garbage disposal and the techs changed the disposal. I got home, and everything was working.

American Home Shield was excellent and I didn’t have any problems at all with them. They were very professional and helpful also. They came within a couple of days, and I’m pretty good with that.

When we got a fake charge from the company pretending to be American Home Shield, they wanted us to give them $65 and they called themselves Home Shield. I called AHS and talked to someone, and they said to disregard it. Otherwise, everything was great. We sent a copy of the fake Home Shield thing to our Realtor and he was gonna talk to the company. The contractors were excellent. The guy who came for the re-key was very nice and he was fantastic. He did the keys and had me check them. Then, the oven guy came and looked at our oven too, and he was good.

My condenser went out. And my fan, it would kick on, but wouldn’t start spinning just ‘cause there wasn’t enough power because of the condenser. Climate Express diagnosed the problem in 5 minutes, and they were out of here in 10 minutes. They replaced it and it was great. When I had a plumbing issue not too long ago, I thought a clogged up sink meant a clogged up sink, but apparently, if it was grease, that didn’t count. They didn’t cover that section of it. But otherwise, I’ve had a good experience with American Home Shield whom I've been with for two years now. It's been pretty easy to file a claim as well.

I've shopped around and spent a month figuring out who is who and what's going on. At the end of the day, I chose AHS because of how professional they ran their site and their claims process and how the things looked from an outsider looking in. The other companies all overly solicited me for discounts and special deals and tomorrow. It was a joke. And then, when you went into their site to really navigate what they can do, what's covered, it was less professional than the people with the website, which I gave it to AHS.

I had a plumbing issue on a rental property. The tenant called and said that they had an odor in the house, which smelled like a wet odor. It must have been a leak that has been going on for a while that they didn't know about. He said they pulled the things out of the closet and the floor was damp. I told them to open the access door and see if something was leaking behind the bathtub. He said there was a leak there somewhere, but he didn't know where it was coming from. I put in a claim to American Home Shield that night, on a Sunday, and I said that it was causing secondary damage because the floor was damp. They assigned Greenway Home Services. When I called them the next day, they said, "We're scheduled to go out tomorrow." I said, "It's causing some damage to the house, so if you could, can you go out today?" They said that I'd have to call AHS, which I did and AHS responded, and they sent someone out that day.

For me, the whole process of submitting an online claim was easy. I did it for a rental property and I’ve only spoken with people by phone, but it was a GE repair person, and I couldn’t ask for him to be any nicer and be any more helpful than he was.

I'm selling my home, and the home inspector noted a problem. I called American Home Shield, but when the tech came out, there was no leakage. He brought his son, and they both looked at the issue. They were there for about five minutes, and they didn't find anything, and they left. But I'm pretty satisfied with American Home Shield. I haven't had any issues lately. Their automated system when filing a claim is pretty efficient.

I’ve been with American Home Shield for two and a half years and there has been no issues with the claims process. Everything is user-friendly. My hot water heater busted on early Saturday morning and the contractor was out there on Tuesday repairing it. Considering that it was the weekend, it was fine and although it wasn’t fun being out of water for four days, it was completely a reasonable time frame.

AHS has met my needs for fixing both times I needed them. One time, there was a part in my pool filter that leads to the pump which snapped. The pump normally pulls water into the filter then shoots it over into the pump. I submitted a claim to AHS as there was a bunch of leaks 'cause of the pressure that built up. The pump wasn't sucking. Platinum Pool Care's tech came out. He brought a piece out, fixed that and fixed all of the piping leading to the pump as well.

I did not have a washing machine for two months because of American Home Shield. The customer service was really, really poor. The contractor, The Appliance Guys, had to come out three or four times and give the same diagnosis because, on the customer service end of things, American Home Shield would tell me that they would put stuff down, but they didn't, and that they checked out the parts but they didn't. It was a two-month process but it should have been one-and-done.

I didn’t agree with American Home Shield for the issue on my dryer. It went out one time and the people they sent out, Sears, came to my home for 4 different times. The man ordered another part every time he came, and when the next one came, he took them apart and ordered something else. The last part that they bought did not even fix the dryer. It took at least 2 and 3 weeks in between times, so I was without a dryer for at least 2 months. I then ended up going and purchasing another dryer. And when I explained this to them, they did not want to refund me for the dryer I had already purchased. Basically, they told me that I shoulda waited and never purchased a dryer. I told them, “So, you want to sit at home for three months without a dryer?” But in another claim, something with the furnace was leaking and Strong River Heating & Air came out. The guy was good and the furnace has been operating great since he did the service.

For the last service I had with AHS's contractor, American Heating & Service, the tech who came out had great character and a great attitude. That time, I was taking advantage of AHS's special to have a professional come out and look over my AC that hasn't had a problem in years. The tech came and couldn't find anything wrong with my AC but his opinion was since I had the original AC unit since the house was build in 1997, I should replace everything which would be $7000 or $8000. He also told me that they offer financial assistance.

I was pleased with the guy from Sears who came out for my kitchen stove. The oven would come on, but it would never heat up. So, the first time he came out, he didn’t have the part that he thought he needed. He came back the next week and he brought a valve. It still didn't work so he returned another time with either another valve or an igniter. But it still wasn’t working so I called and told him that.

The door of my oven wouldn’t close all the way. I submitted a claim online with AHS and they sent out LA Appliance Service. When the techs came, they looked at it quickly and said that the hinges needed to be fixed. Then they took the oven door off and had to rebuild the hinges. After, they brought it back and put it in. The technicians were nice and it was a pretty easy job. But they had my oven door for four weeks while the hinges were being rebuilt. Still, I have two ovens so it wasn’t like I was left without one and it was not a big deal. In the end, it took them 10 minutes to install the repaired oven and it works fine now

We didn’t want the initial contractor that American Home gave us for the hot water problem we were having. The reviews on that company was so awful. So, we called in and asked for a different company. It was wonderful with All Hours Emergency Plumber. Their technician repaired it the same day. There were a couple of different things he had to repair in there including electrical. There was some wiring that was burned out. However, AHS needs to improve the wait time for the customer service. Usually, if I call them, it takes 40 minutes to get a representative on the phone.

We had an AC claim with American Home Shield and when they sent Action Appliance, it was a horrible experience. All Valley Appliance was the good one that came out and did fix the AC, and they’ve done a great job for us ever since. I’ve had a problem with Action Appliance before when I tried to hire them directly. They just came out. They missed their appointment. When they did come out, they tried to have me repair something I didn't need repaired. They didn't know what they were talking about. They delayed about a week, making me wait for a part that we didn't even need. And then, I stopped using them because the scheduling person and the one who answered the phone with me at the time was super-rude. And so, I didn't use them ever again.

I’m very satisfied with the service American Home Shield performs. I have never been disappointed. I submit my claims over the phone but sometimes it takes an awfully long time to get a rep. But they are very polite. The last group that came out was excellent. They determined that the furnace needed a new control board.

Submitting claims to American Home Shield is straightforward. They got the message and I got an email back that somebody was gonna contact me and somebody did. For my plumbing issue, Waldorf Plumbing came out and they did a wonderful job. But they had to order the part and it took a while to get it in. I waited for almost a week. But once they got the part, they were adamant about putting it in. They put it in and was done within an hour and a half.

I went to switch my thermostat ‘cause it got cold, but the heat display didn't display. I knew where it was and it wouldn’t work. I even tried turning off the breaker box. The heat pump was working ‘cause the air conditioner was working. So, the issue was the thermostat. It was late at night when I submitted a claim with American Home Shield and then I had an email first thing in the morning. The technician from Myers Comfort came out that day and did great. I told him what I had tried and he told me that it wouldn't do me any good ‘cause the thermostat was broken. The thermostat had to be replaced and it was done. I was happy with that ‘cause it was gonna be cold for a couple of days.

Every one of AHSs' contractors that I've had has done a great job. Recently, I needed a leaking fitting changed. I went through a simple and seamless process to submit the claim to Home Shield and they sent Third Generation Plumbing and Mechanical to me. Their tech came in and fixed my issue in no time.

I had flickering lights and I submitted a claim online to AHS. Beacon Hill Electric, Inc. came out and serviced the request in about 24 hours. Their contractor provided good service and I haven't had any more issues since then.

My recent claim experience with American Home Shield was great. I had an issue with the garage door opener. It was like the motor took a dump. The contractor from Exit Garage Doors was good. He diagnosed the problem right away and had the part on him. It worked out great and quickly. It took him maybe an hour to repair the problem.

American Home Shield's online portal is super easy to use and I totally appreciate that. I’ve used them a couple of times and every time it has been about three days for somebody to respond, but they have on their website that it’s 24 hours for someone to respond. They should update that to say 24 to 48 hours so instead of thinking, "I’m gonna get a call tomorrow,” people would have a different expectation. Under normal circumstances, it's not a huge deal when it’s a dishwasher, but if you've got a plumbing leak, that is a big deal. When my dishwasher wasn’t cleaning, the contractor AHS sent out was great. It would run through the cycle, but everything would still look like it did when I put it in there, but now the dishwasher is working great.

One of our main floor ACs that cools the master wasn't cooling. I called American Home Shield and spoke to an agent. It was one of the more helpful experiences that I've had with them. I've had some not so easy times discussing the problem and getting the help that we needed because we were sent out another company initially, and we just had problems with them. So, the day that I called to request Air of Texas, the rep was very helpful. She said they'd give us a call within 24 hours, and they did.

Byrd's Plumbing Services was sent out for us but they didn't do a whole lot in terms of resolving my problem. They tried to troubleshoot it but they really couldn't figure out what was wrong with the unit in the end. At the time of them leaving, it was operational. It wasn't operational due to anything that they did because it kinda has a mind of its own of when it's working and when it's not working. But again, they went through a couple of motions, hoping that it may prevent it from recurring, yet they had no idea if they really resolved the problem. So, there's no fault on the company.

Cal Valley Appliance Repair was sent by American Home Shield after I submitted a claim. I did the claim over the phone, and the AHS rep was very good. Cal Valley came out in like two days. They were great. I was impressed with their promptness and attention to detail. They were professional. Things have been going good since the repair.

When I speak to AHS' reps, most of them have foreign accents and it's hard to understand. It also takes a little time to get through on the phone sometimes because of long wait times. But other than that, the claims process is okay. I also like the fact that their warranty covers a lot of things.

When getting a contract please review the fine print. I had an issue with my brand new American Standard HVAC system in May 2019. In May I contacted American Home Shield in reference to a concern I had about my unit a week later someone came to check the unit and stated that is is an issue with the compressor and they must have AHS order the part which was still under warranty because I purchased the unit in 2017. Two week later the part arrived and I was told I need to pay $575 for Freon once the part is changed because AHS only cover a portion and we are responsible for the rest.

I couldn't get the cs rep who is Indian to understand my predicament and could not get them to connect me to someone in America who I believe would understand me better, not just speech wise but culturally wise.

Nothing more disturbing then to come home and find out your garage door won't open! Called AHS last last night to report the issue. Got a call first thing the next morning from Flash Garage Door service advising me they would have a tech at my house within a few hours. Technician's name was Josh. He diagnosed the problem and corrected the issue in about 20 minutes. Not only did he fix everything but he reprogrammed the remotes in both my cars which would have been a serious issue for me! Great Experience!!

We have had 3 repairmen come and work on this dishwasher. First time was 12-23-2018 where they replaced a thermal fuse kit. Then on 7-18-2019 we had a repairman come and replace a water valve due to a leak. Then on 10-23-2019 3rd repairman came and said our dishwasher shorted out. Burnt wiring inside. Described dishwasher as being unsafe!! After almost a week we called to see what AHS was going to do and they again want to repair this dishwasher. This is a KitchenAid dishwasher and is almost 13 years old. We have paid $225 for service calls not including the $88 we pay a month to have this warranty. So yes AHS is really good at sending repairmen to your house but will continue repair even an unsafe appliances.

The evaporator pump was installed without any new tubing on it. So the tubing got clogged up and it quit working, and water was coming out in our basement. My husband did the claim online, and then I called the contractor and they came right out. They are a good company. The tech changed out the tubing, which was causing a clog, and immediately freed it up and it started working. We don’t have water in our basement now.

The spin motor board went out and so I called American Home Shield to submit a claim. The contractor came out the next day. He was a good guy. He was the same one that came and diagnosed the system and told me we needed a new board, and he was also the one that came in and installed it. He also fixed the air conditioner and made sure that it was working before he left.

Submitting a claim with American Home Shield for a rekey was easy. I put it all online and then the contractor came after three hours and everything went well.

After trying to go online, I ended up calling and they took my credit card information for the $100 deductible or service charge. They then sent me an email telling me that they had sent the service order to Micah and his company is Rice. I called at about 8:30 that morning and Micah came out a couple of hours later on that same morning. He fixed the problem and did a very good job. All went well and it was a very pleasant experience. I wanna say thank you to all.

My experience with American Home Shield has been awesome. I had two people out here and it was great. Everything was perfect.

Making claims has been quick and easy. I just get online and answer the questions that they have. Usually within 24 to 48 hours, somebody is contacting me to take care of whatever it is I need to have done. The ones that have come to my house have been really good. They're professional and they know what they're doing. I saw that American Home Shield had sent out an email talking about a winter precheck to make sure the heaters were in good shape, so I took advantage of it. Austin came out and did a real good job for me.

I called AHS when my washing machine broke. Everything was great with the claims rep that I talked to, and then they sent somebody the next day. It was the first time that I ever had somebody who gave me a window of two hours, and they showed up 15 minutes early before the first time. After the service, everything is working well.

We had leaks in our tub and under the toilet in the valve that connects to the wall. I phoned in a claim to American Home Shield and the rep whom I spoke with was very sweet. Simple Solutions, one of their contractors came out in two days. I was really impressed with the young man they sent out. He was very, very knowledgeable. He did what he needed to do and he got out. It was perfect. Everything has been working great since then.

I had a claim with American Home Shield on my microwave, and my experience was horrible. Swift Appliance Repair was great. But the previous company that they had, Premier Appliance Services, was horrible. They had two appointments they did not show up for. It took me like a month to get one item done. The first time I called to make a request for repair, the guy came and fixed it, and within five minutes, it was not working. He literally was leaving my house when the item went back to the same problem. So, I called American Home Shield and the people came back, and he said that it was something above their ability to repair. In the meantime, it was twice, they didn't show up, so then AHS assigned it to a second company, and that was the company that did fix it. What they told me was that the first contractor had brought a defective part.

Out AC was leaking. I just called Home Shield and got it all worked out. It was the $75 expense upfront and everything is covered. We've been really happy the claim process. And then, the guy from Family AC Service Solutions who came out was very professional and got the AC fixed. The issue had something to do with the condensation line and he explained it all perfectly. If I had any questions regarding it, he would just walk me right through it and explained it as best he could.

American Home Shield's claim process is getting way faster now because it used to take a long time. I am very grateful for that. When my garbage disposal was bad, I called and the very same day, they contacted me back. I call when I have a claim and it's automated. A tech from Hers & His Plumbing came out. The garbage disposal had to be changed and that took the tech about an hour. My disposal has been excellent.

When our dishwasher didn't work, I submitted a claim online. The motor was out and it didn’t spray. American Home Shield replaced the entire dishwasher. There were options and the new unit is better. My adult son was home when it was installed and the service went well.

When I make a call to American Home Shield, they get things taken care of. I use the 800 number when I call, and their reps are polite and knowledgeable. But sometimes I wait on the phone for 40 minutes. That is not good. And I realized, we could email, but I like to talk to someone. The contractors have been excellent except for one, and I've told AHS not to ever send one back to my house again ever. I really liked Hansen. It works really well. They are professional, very courteous, and they're knowledgeable like they know what they're doing.

Before American Home Shield sent out Sears, who is absolutely the best on the block, AHS tried to send the first person out. And it was a constant miscommunication. They said that they were coming out but they didn’t show. Then they said that they tried to get ahold of me yet there were no text messages nor voicemails. And whenever I called them up, it was like they didn’t have time. I should not have had to go through the iterations as many times as I did.

It's very easy using the American Home Shield website to make a claim. I did one for plumbing and one for a rekey. In about a week, someone came out for the service request. For my plumbing claim, that was two weeks ago and Pipe Master LLC was sent out. The guy from there was timely and excellent. He was very professional and he explained everything. He was here for about an hour and he fixed the toilet. It's been great since.

On the news, they’ve been rating home warranty companies, how some of them are not able to do what they need to do. But I have not had that experience with American Home Shield. As a matter of fact, I changed over to them from First American Home Warranty recently and I'm pretty pleased. When my dryer was not drying properly and my washer wasn’t washing well, I called American Home Shield and submitted the claim. They responded to me by setting up an appointment and the contractor came out. They diagnosed what the problem was and were very professional. They were able to diagnose that the washer was fine but the dryer had a gas leak. They were able to replace my dryer though, and they did that.

I'm very pleased with the coverage and the people I've been interacting with at AHS. When a dishwasher died, I spoke with their representatives about having it fixed and my experience was good. They were very helpful and walked me through the process. The contractor they sent out was very good, too. He worked with us and told us what the problem was. But he wasn't able to fix it because it was such an old unit. Right now, I've gotta submit my paperwork to AHS and they're gonna reimburse me. Other than that, we also had a repair done on a refrigerator and the tech who came out did a good job. He found out what the problem was, ordered the part, and came back soon as the part came in. Everything is going very well now.

Hers & His Plumbing had to replace the item because the whole thing sheared off when they went to remove it. The problem with the water heater has now been solved. The water doesn’t smell anymore like it was and all is good. We paid the portion that we had to pay for which we knew upfront, but American Home Shield didn’t wanna pay for the full price of the product. That was crappy.

I'm very happy with my AC unit. Air Max came out, was on time, did the work. No issues. This contractor was awesome.

A Johnson Heating came out the next day after I submitted a claim. They took care of the problem within the same day.

Our bathroom sink stopped up and water wasn’t flowing through it. I tried filing a claim to AHS online, but for some reason, the system wasn’t recognizing that I had a contract with them. So, I did it over the phone and the lady I spoke to was fine. Our experience with Aaron’s Plumbing, Heating & Air Conditioning, the contractor that they sent out was fine. Our bathroom sink has been fine since they've been out.

The contractor American Home Shield sent for our plumbing issue did a really nice job. They were really helpful and knowledgeable. There was some kind of obstruction and they cleared it. They also replaced a small portion of the pipe that was causing some of the problem. We’ll probably do the one-year renewal.

After I called for my garbage disposal, I was told to expect the contractor to contact me within 24 hours and High Priority Plumbing & Service reached out. They were good and professional, and everything has been functioning well since they came out.

Last month, I called AHS because something was wrong with the air conditioner. It wasn’t pushing out any air. I couldn’t turn it on, there was nothing on the thermostat. It wasn’t doing anything. The contractors looked and saw that there was an issue last month, and then it hasn’t even been a month. And so, AHS said that they would send somebody else out, and so they did.

My heater was blowing cold air. I submitted a claim over the phone with AHS and my interaction with their reps was very good. They sent out a tech from Man AC & Heating Inc. who was very professional and very quick. He had to light the pilot light and he said the reason it wouldn’t light was because there was a lot of dirt and debris around there. So, he lit it for us and it worked.

At Home Services fixed our oven after we filed a claim with American Home Shield. They were relatively quick. I got a notice from them later that day or early the next morning after the claim. The repairman was quite familiar with the technology of the oven, took it apart, saw where the element was burned out and ordered a new piece. As soon as he came in he gave us a call, brought that and put it in. He was in and out pretty quick both times. And everything has been fine. We certainly appreciated the contractors coming over quickly and getting it fixed.

I had a lot of problems with my washing machine. An AHS contractor had come out and they were horrible. They told me it was an electrical problem. They were there for about an hour and a half but they couldn't fix it. I called my electrician and replaced the plugs, which cost me so much money. And then, AHS was nice enough to do the claim with Big Country. They came out and said it had nothing to do with electrical. They knew what it was and they ordered parts then put those in. They needed another part and ordered it in advance so I didn't have to wait. I work so much, and they tried to really help me and make it easy on me. They had really good customer service. They then came out and fixed the machine, and it works perfectly.

Ever since we bought the house in 2004, we've had AHS. We even had it in San Bernardino when we had our first house. We go online for claims and we usually get a call within an hour. Someone is contracted and they set up a time. The contractors come when they’re supposed to. They’ve always seemed to be very professional. I think AHS contracts with good, professional and trustworthy companies. I feel really good about their visits and what they’ve done. I'm just sad that our washer and dryer are no longer covered under the plan but that's okay.

I did a claim online for the microwave and AHS sent out two people. The first one that came out said he needed help doing it. So, he was gonna request to put it in for somebody else to come out with him but he never came back. So, I reissued it stating he came back, but he never showed up again. And AHS sent somebody else out and he was very good and very friendly. He came out one day and the next day, it was fixed.

We had a problem with the dishwasher. It was not fitting into the cabinet correctly. We had Bay To Bay Appliance Repair come out to see if they could correct the problem. We had no problem submitting the claim with AHS, but the contractor didn't do anything. We had an electrician that was here working on some electrical issues for us and he was the one that fixed it for us. I didn't know there was a remedy until the electrician pushed in and told me what we had to do to get it to work. All he did was just push it and adjust it and it went right in.

Lately we've been submitting claim online which is much better. American Home Shield responds very quickly. Most of the contractors we've had here have been very professional and knowledgeable. I've really enjoyed a lot of the technicians that have come. For my last visit, I understand there are some things that are out of their control when they're waiting for parts, but they were informative about it, let us know what the problem was and helped us be more understanding of the situation.

American Home Shield sent A & M Plumbing, and they replaced the faucet that was leaking. The technicians that were sent out were great. They had to come back with parts. Everything is fine now.

We had a faucet leak and two other water line leaks including the shower diverter. The plumber came out as scheduled on a Saturday and he needed to get parts. He came back on a Monday per his scheduled time and repaired them, and it was perfect. He has a bad rep on Yelp and everything else in Spokane area, but he did fine with us and he communicated with us. So, everything's good and we're happy. We've only had the warranty for a month so far and I submitted the claim online. It was simple once I figured it out and it walks one through. I'm not a tech guy so I would rather talk to someone on the phone and take it that way, but that isn't how they do business. It is what it is and it was fine.

We had a leaky garbage disposal, for which Home Shield sent out Price Right Plumbing, and their tech took care of it. The previous time with this contractor, though, they were unable to clear out a bathroom sink line that I called for. Home Shield has a policy about a second opinion but I didn't use that. I just ended up calling a plumber because getting a second opinion puts you at risk. You have to fork over another $100. I also felt like Home Shield gave me a hard time about it. They said they finally were gonna credit me the $100 that I paid, but I’m not even sure if they did or not. But this time, the contractor got everything working. He had the part on hand and he installed it. Besides the garbage disposal, I also had a very good experience with Home Shield on a claim with the dishwasher.

The tenant on my rental property said that with the onset of some cool weather, he tried the heater and it wasn’t working. I took a quick look at it myself and it wasn’t something that was easily fixed, so I placed an online claim with American Home Shield. They sent out Higginbottom’s and my wife was home when the repair was made. I didn’t get any information from the technician so I called him and asked him what he problem was. He said it was a pilot line and he was able to unclog it. It worked.

I've had American Home Shield for seven years and so far, my experience has been okay. Once you make a request, they are prompt and if you have a problem with a contractor, they will follow through and get someone back out there. The people who came out for the stove were great. I’m very satisfied with AHS.

I had to call American Home Shield once, and the experience was fine. The contractor was helpful. It was also easier to navigate AHS' website.

We talked to several other companies, and American Home Shield was more detailed. We kinda gave different scenarios. We live on a bayou, and we were really affected during hurricane Harvey. This particular area that we moved to was the hardest hit in Houston. Our house is elevated so we didn’t have any water damage, but if anything had happened we wanted to see what exactly would have been covered. They went through everything with us, and told us everything would be covered. I asked a billion and one question. The girl I dealt with was extremely sweet and answered every single question. There was one question she didn’t know the answer to. She put me on hold and got back to me with it. They answered everything. I was probably on the phone with them for an hour and a half.

My rates with AHS have gone up by 20%. They raised my monthly premium. In the first year, there was no increase at all, and then the second year, my premiums went up. Also, I didn't get any notice of the increase. So, I'm shopping around for another warranty provider. Still, submitting claims to Home Shield has been very easy. I usually get a call within a day or two to schedule an appointment with their contractor. Recently, my stove wasn't holding temperature and its motherboard went. AHS sent Express Appliance out for service and the tech who came was great.

I've been very pleased with my AHS experience so far. When my toilet was running, I submitted a claim with them. I usually get something that I should hear from the contractor within 24 hours and I heard from them. The contractor came in, figured out what the issue was, went down, got what he needed out of the truck, came back up, and fixed it. I was very satisfied.

The refrigerator wasn’t holding the temperature, and American Home Shield sent a guy out from Coopers Appliances. He found out that the thermostat that controls the temperature and whether it goes into defrost mode belonged to General Electric, and this was a Kenmore refrigerator. The only problem I had was that they took forever to get the part and get it repaired. Everything was fine with the claim, except the length of time they took. It took a while for the contractor to come out, and then once they diagnosed it, it took a while to get the part. You’d think with a refrigerator claim, American Home Shield would consider it as an emergency and expedite it. Also, the policy for the first year was $350 a year, and then when we renewed it, it was $500. That’s a 30% increase. But I looked into other companies and they were a lot worse.

I had a plumbing issue one time and I submitted a claim online to American Home Shield. Using their site was pretty easy and their reps are very good when I speak to them over the phone. They sent AM PM Plumbing out to address my issue and the tech who came did his work well.

The main shower in the house has a Moen valve and a Moen plumbing in it. There’s also a cartridge inside and that cartridge was worn out. So, the plumber from Budget Rooter replaced the Moen cartridge and it works smoothly now. He did a good job. American Home Shield's claim's process was very simple. I provided them with my credit card number, $75 and they scheduled a person to come out here. The contractor was here within hours, had it fixed that morning and it was done by noon. Once before, when there was an issue with a pump for our waterfall, the contractor was here the same day as well. However, it wasn’t covered under American Home Shield. So, I had to purchase the pool pump myself, had it installed and the guy did a good job on that.

The sink and bathtub faucet was leaking. So I got online, like I always do, to file a claim. Someone came out the next day and solved the problem.

I had a leak. I wasn’t sure though if it was in the shower or the pipe. I thought it was a piping issue, but it turned out to be a tile issue. I've had two people come out who just did cursory work. Then I had somebody come in to look at the shower and said, “Oh no, it’s not a tile issue.” So I went back and forth between several contractors. Either the tile and grout person, or a piping person, or a plumber. The last guy from Service Giant that AHS sent was phenomenal. He really took the time to help me to eliminate plumbing as an issue. I got the tile person to come back and to seal the specific areas that the plumber identified. So I was very, very pleased with him.

I bought a new house and I decided that since I live alone, American Home Shield will be a good thing to have. Recently I had a problem with the air conditioning which was leaking. I spoke with a representative and he was helpful. The technician came and he was very pleasant and helpful as well. But I'm not happy that it took two days. Air conditioning in Florida needs to be working all the time, so I expected the service to be quicker from them. Today I'm doing some work in the house, and the air conditioner is working extra because people are working in and out. The technician came on Friday and today, it's leaking again. Other than that, I was very satisfied with American Home Shield. I'm happy that they were able to provide a technician service.

I've had American Home Shield for just a couple of weeks and so far, my experience with them has been great. We scheduled a rekey service with them and the contractor arrived on time. The whole process was very good. It only took less than half an hour, so everything was great.

I've been with American Home Shield for a year and renewed in September. I file claims online and using their website is a lot easier than having to make a phone call. The doors on my refrigerator were all shut, but the indicator light was indicating that the doors were open. It would beep 24/7 and there was no way to turn that off. It took the contractor three times to fix it. The first time, it was fixed for a couple of days, but at the end of the day, the part needed to be replaced. He was doing an easy fix thinking that would take care of it. At first, I was getting suspicious and thought, "Is he gonna fix it?" He was nice though and finally fixed it on the third time.

Our unit outside was making a loud noise like the fan was loose so we needed it tightened. With American Home Shield, you go online and submit a request then they have a third-party person call us and schedule an appointment. For this claim, our technician was from A-Us Air Conditioning. The gentleman was very courteous and knowledgeable. He was just good. He came in and addressed the issue. He tightened up the unit. It was a good experience. AHS has been helpful. They were able to address our issues as they arose. We're selling our home today but we're continuing the coverage for the year for the next owners.

I've had American Home Shield for less than a year and I've already shared them with a few people. They've done what they said they were gonna do. I've had a few others in the past but AHS has been the best I've had so far. But when I first signed up, there was a lot of confusion. I signed up online and there was a lot of problem in creating my account. They created my account, but it didn't register me that I created another account. So, I have two accounts going on. The first 30 days was a mess.

I filed a claim with American Home Shield when we had a problem with our gas heater and their contractor came out the next day. The guy was knowledgeable and got everything fixed in about 45 minutes. The bill was then charged to my card, which American Home Shield already took the number when I initially reported the problem. They charged it on Saturday, but then on Monday, I got an email that my payment was due. I called them and then they said that it has already been paid. I then asked why they sent the email but they didn't have any answer, so I was really hurt about that. Other than that, it was a good experience.

I did an online claim with American Home Shield for an electrical breaker that kept tripping. Using their website was super easy. And I’d almost just prefer to plug in the information as I know it to be and not rely on a third party to sort of take it down. Two electricians showed up, which was nice because they were able to bounce things off one another. They worked for the same company and they both came together.

AHS refuses to honor a contract I have paid for over 3 years for. My contract clearly states that what is described within are the terms of my contract yet they are erroneously refusing to honor the terms by fixing an item that is clearly stated as covered. Slimey business practices. Do not buy a warranty from these low lifes! Try Total Home Protect.

I have had terrible experiences with American Home Shield since my contract started about 45 days ago. After the purchase of a $880.00 warranty coverage plan (includes pool), I was sent an unethical service provider that charged me for the service (even after paying for it) and AHS refused to work with me on the overcharge. Additionally, they found ways to deny coverage under my contract by stating there are "Manual" workarounds to run equipment when they should be run on timers, e.g. pool filtration, heating and plumbing systems. I will not renew this contract after the one year and encourage everyone to do their homework before selecting American Home Shield for a home warranty contract.

I like doing my claims over the phone so I could tell AHS exactly what's going on, and the interaction I've had with them has been very good. Their contractors have been very good as well, but we had one company that we didn't care for, which we have told AHS about. All in all, we're very satisfied with AHS.

The tech from Appliance Repair came out twice. First time he came out, he was supposed to service my dishwasher but he thought the machine was under warranty for a recall. But it was only the ones with the ceramics and not stainless steel. Mine is stainless steel. I called American Home Shield and set up another appointment. The tech came back and fixed everything he thought he couldn't fix because it was under warranty. He just didn't know there were two separate types of dishwasher. He put in a new heating element and a new control panel and it works fine now. The service was great. He came in and repaired it so fast, it didn't disrupt anything. Having a home warranty is very valuable. Over the course of 12 or 13 years that I've been with AHS, we've had a few things that went out such as water heater, air conditioning and a whole bunch of different things. And so far, I've been very satisfied with AHS. It's a good company.

I'm at 9 months with Home Shield in my location, but I've had them multiple times. They were very responsive when I filed a claim for my dishwasher that wasn't working and Sharper Service Solutions was sent out. The tech diagnosed the problem, ordered the parts, came back and replaced the parts. Unfortunately, we had other issues as well, so it wasn’t fully diagnosed in the beginning. And I’m waiting on the final service on Thursday.

We recently had an annual checkup of the furnace where AHS sent out a tech from Piedmont Mechanical Contractors. Initially, I started off making this claim online and for some reason, it was not filed and I ended up talking to somebody on the phone. But the tech who came out was excellent. I had the same guy about six months ago who checked out the air conditioning system. I liked him then and I like him this time, too. He was thorough, professional, and on-time. He also recommended a few things I could do to keep the system healthy. I just moved into this condo about February. Everything's 17 years old and I'm expecting them all to break down, but he gave me advice on how to keep them alive.

I usually submit claims online to American Home Shield but for the plumbing, I had to talk to somebody so they could try to find me somebody that could come out sooner. They told me no one could come out until Thursday and that was too long from Sunday for my plumbing to be backed up in both bathrooms. The AHS reps did okay on the phone but the first two people told me they were gonna call me back and didn’t. So, I had to still call back on Monday. The guy from Drain Go was okay but he said that they couldn’t do my plumbing the way that it was set up. My return switch is under the house and AHS wouldn’t cover it if they would have to go under the house. I had to pay them the $75 and they were not able to rectify the problem. So, I have to call another plumbing company.

The rep I spoke with was fine, however, I wasn’t aware and I was surprised that there was a $75 fee every time I talked to them. That could be my fault ‘cause we just moved and things were hectic. I was given something about the policy, but I didn't have time to go over it. So, to do a better job, there should be an email or something that says, “Here’s the basics.” That would have been very helpful. Another thing was on the impression that there was a free change-the-lock service in the beginning. Maybe it was free, but I had to pay the $75. No matter what I do, I pay the $75 and that, to me, is not free. But again, it was worth $75 and it wasn’t an issue. I told my wife, “I don't think I’ll ever call them again. I’ll just call a service company, especially if I don't think it’s a big deal.” Still, just clearer communication would be helpful.

We had the number to call that says for rekey from the Home Shield kit, and that’s where I turned in and got the number to call. They connected me with The Flying Locksmiths and the man called and scheduled a visit. He came out 2 days later and installed all the new locks. He is a very nice and pleasant young man. He was very professional and polite as well. He did a really good job. So far, we haven’t had anything else go wrong but we’re glad to have the policy. We are also very pleased with American Home Shield.

I've been with American Home Shield for almost 10 years and every time I’ve used their service, they’ve been responsive. When I filed my claim for a doorbell that was not working and for a light in my bathroom, it was very easy. I called and they contacted somebody. But the company never contacted me so I called AHS back and said that nobody contacted me. They apologized and said that they'd set up again. Then I got a call from Richard who got me on a schedule immediately. He was super nice and professional. He assessed the issue and said that he had to come back with the replacement. He came back the very next day, got the replacement set up and it went wonderfully. So far, I’ve been happy with the results that I’ve received from AHS.

It's tough to get through to anybody at AHS. Still, when I get through to their reps, they have been good. However, some are better than others. Some say they'll do things which they do and others don't follow through the way they should. Also, I've had problems when I've had to call over and over again. Those times, AHS had given me credits to not quit on them but then using those credits was next to impossible. I would call and the reps would tell me everything was fine but then I wouldn't get to use my credits. I kept getting billed. I've used up the credits now but still, that was a big concern. So, I prefer to do things online.

I went online and said I have a trouble with the water heater. We had seen a lot of yellow in the water so something was probably wrong with either the water heater or the pipes. Navigating through the site went pretty smooth. But I wish in this case for the water heater there was a little tab that said corroding. But I think that’s only for old water heaters. Chris, from Power Plus, checked it out and said it was kinda cracked. It was also corroding. There was a little leak, and it was leaking rust so he said, “Okay, we should probably change it.” Chris was great. Overall, it’s been great. Our house isn’t exactly that old, so I wasn’t expecting to have to do any kind of claims at all. But I'm really really glad we have American Home Shield because we surprisingly needed it far more than expected. AHS is very worth it. It’s a very good service.

We had our microwave not working and our experience with Home Shield was a nightmare. We put in the call for the microwave, stovetop, and the backdraft. After almost a month, I called because I didn't hear back from them. Some guys came, inspected it, did the diagnostic, and then ordered for the part. After a few weeks, I didn't hear back from them. I called Home Shield. They said that parts have been put in order, but somehow, they sent it to the wrong address and not the company that ordered it. I had to wait another two weeks. The guys had misdiagnosed it and was having me sign to replace the entire backdraft when in fact it was just a little piece that probably cost $20 to replace. And I found that out when I had another guy come look at another appliance. I was on the phone with Home Shield for hours. They would tell me one thing, and I'd find out a week later there was something different submitted.

I requested for service over the phone for our microwave that wasn't working. The AHS reps have always been very nice and Ramco Appliance Repair, the contractor that came out, was great. They came out within a day and they repaired the microwave. But they had to order parts so they ordered them, got the parts, and came back and fixed it. Since then, the microwave has been great. Ramco is a really good company. I've dealt with them before and they've been very professional. They knew exactly what was wrong and they did great service.

American Home Shield sent Legum’s Heating and Cooling and they did a great job. They were really friendly, very professional and very informative. The tech explained what happened and what he was replacing. We haven't really had any problems with AHS and the service providers that have been coming to our house.

I've been with them for several years now and they take care of problems when we have problems. And I don’t have to find a contractor. The contractor they sent answered my questions, was prompt and knowledgeable.

American Home Shield sent Runyon Appliance out for the oven. It was a good experience. The contractor was here for less than an hour. I did the claim via the internet, and it was easy. I've been with AHS for couple of months, but I’ve had them in the past as well. When you have to call, it’s off shored in the Philippines, and you go through an enormous amount of prompting to get to a live human. You wait, then you get somebody on, and then they re-ask you, “What is the service address? What is your policy number? Who am I speaking with? What is your phone number? What is your email address?” That’s the only thing. It’s a ridiculous amount of questions.

There was a leak on the bottom of the dishwasher and the ice maker wasn't making any ice anymore. I filed claims for both with Home Shield online and it was pretty straightforward. We had two different technicians from Stars Service. One didn't seem to know what he was doing, while the other one was really helpful and tried everything to fix the problem. It was a 50-50.

American Home Shield always has a recording which asks if something is broken and they give you the person who's gonna come, and either they call me or I call, which I usually do because if I got a problem, I want it to get here ASAP. It’s never the same day. Also, I like talking to a person. Sometimes, I speak with someone but if it’s the same thing every time I call and I talk to somebody different each time, I get frustrated and I just say okay.

We had an issue with our oven one time. I submitted a claim online to AHS and went through a quick and easy process. The contractor they sent was very attentive and made us feel pretty good. He took care of everything pretty quickly. Since the repair, the oven has been performing pretty well. Home Shield has been very good to me.

I know the name of American Home Shield and this was the warranty made available to me. I've been with them for almost two years and it's very easy to do claims online. I just go ahead and prepay the service call fee and it makes it easier all the way around. The only downer was when I tried to schedule for an electrician to come out. This was towards the end of last year. That was a disaster. I never got him to come out. I guess he was just really busy at the time and we never connected. I finally gave up. I tried to get my $75 back but couldn't get anybody to respond to me. Finally, my son-in-law came in from Austin and took care of my issue. The latest contractor AHS sent, A-English, was great though. The plumber has been out several times for different issues and he did a great job. He responds quickly and gets the job done. He's very pleasant to deal with.

The website is easy to use and normally, I just go on it and input my claim. I had regular winterization done and I also had a claim for one of my AC units, which was acting crazy. American Home Shield sent Comfort First Heating & Cooling and they were good. The gentleman who came by was helpful and he answered my questions. He did a good job on what I perceived as going through the machines and doing his tests, so I didn’t have a problem. I'm satisfied with the service and overall, the AHS guys are very friendly and easy to work with.

I had a claim for the outside fan on the AC unit and that was repaired expeditiously. The Intrastate Energy Controls replaced the motor on the fan and they did an excellent job. In fact, they found the other problem which was a separate item, which I had to call in again. A different company came out and repaired a leak by the plenum box with the ductwork and they seemed to do a good job. The issue was the contractor before that caused the ductwork leak. They didn’t do it properly.

When I filed a claim for a stove issue, AHS's claims process went great from start to finish. Sears came out and the tech checked everything. He said it was the two ovens with the range and he said the lock was broken. He tried to find a replacement part but the range was older. If they could not find that part, American Home Shield would be in contact with me to get a new range ordered. They did and I ordered the range through them.

The washing machine quit. We got ahold of Home Shield and told them what the deal was, then Quality Appliance came out and recommended replacing the unit because it wasn’t worth fixing. Home Shield allowed us $667 for another washing machine because I did not like the one they wanted to replace it with and that was their only washer they were gonna replace it with. We got the washer in but it took Home Shield almost four weeks to send us a check. But Home Shield improved in our last claim because they had a local contractor come and fix it. The time before, the contractor came out of Durango or Bayfield. They should continue to use local, and get rid of that automated computer talking thing to where you can talk to real people.

I enjoy that I get on American Home Shield, log in and I do claims online. It’s worked out really well. First Choice Appliance came out recently and the tech did a great job. There was some sort of capacitor out in my refrigerator and he was very professional. I would hire him again in a heartbeat.

There was something wrong with electrical box and it was really easy to submit a claim. I just did it online and AHS sent a contractor who was very informative and really nice. They got it all settled. Everything's great now.

I filed a claim to have a seasonal maintenance and inspection done on my PSC and the online process was straightforward. Climate Express was the company assigned right after that and they were able to accommodate our schedule. They showed up on time and didn't take long to look through everything. There were no issues noted, and they were in and out. So, everything went well.

Taking AHS' offer for a check-up for my furnace for the winter was easy. I heard from their contractor within two days. That time, I was not available and he was not available. A mutual time was in about a week but that was convenient. When he came, he said very little. He went and did his job. He was very professional and checked everything thoroughly. He said everything was fine and then had me sign that I had received the service.

There was a blockage in the ejector pump that we have, moving water from our basement to the main line. I noticed it when the alarm went off. Home Shield sent out Drain Masters and they were very friendly. They were able to find the problem right away, and they knew exactly what it was. They were able to get it fixed before the level got high enough to get water in the house. They got it quickly and they were on their way. They cleaned it quite a bit. We haven’t had any problems since.

Submitting a claim online with American Home Shield was easy. We had one due to a clog and their contractor fixed it.

I had an issue with my water heater and I submitted a claim online to American Home Shield. Using their site is easy. Sometimes, things don't apply but that's not a huge deal. For my heater claim, they sent a tech who was professional and very communicative with everything that was going on. We eventually got the problem solved and the water heater has been excellent since the repair.

American Home Shield sent out Martin's Appliance for my most recent claim and everything went well. This is the second time I've dealt with the contractor, and he has always been super professional. The dryer knob was pushed in, so he had to replace the whole board. Then recently, I had another claim where a company came and poked a hole in the wall. American Shield sent somebody to just fix the hole but the guy wasn't supposed to paint over it.

The Carolina Air Heating & Cooling tech did a really good job. He was on time and got to the bottom of things, and it was real worth having them to come out. So far, we’ve had three claims with AHS. Two of them were preventive wherein we had pre-season checks and the other was an actual repair. With the repair, the contractor didn’t get to us as quickly as we thought. We certainly would have liked it if they had gotten there quicker than they did. We were down about 48 hours and it was in the middle of the heat wave when it was getting to be a 100 every day. So, it was bad for those couple of days.

American Air fixed my AC problem and the tech was excellent. He had to reset something out in the unit itself. I'm glad they were the company sent this year and not the one they sent last year. That time, I was in the heat of summer and spent 2 weeks without my air. Supposedly, the tech couldn't get the new thermostat for 10 days and I kept getting the runaround from them. They kept saying, "It's on order. It's on order." And that I was first on the list when it comes in. I was, "Yeah, right." Then, they finally installed after a month. So when I called this year and put the order, I prayed it wasn't the same company. I even called them to get some information to see if the AC might still be under warranty and they said, "Oh, we don't know. We don't keep records back that far." In spite of that, everything worked out great this time. And AHS has been great too.

A-US Air Conditioning of Texas came out recently for a preseason checkup, and the process was very quick and easy. I just told them that I needed to see if there are any issues with the AC, and they scheduled a person to come out. The tech was very professional and timely. He checked everything and let us know of any additional issues outside the heating unit, and what they recommended was very helpful.

American Home Shield sent me an email and said, "Fall is coming. You got to check your heater. It's worth it." I just bought the home so I replied and said to come check it out. They replied to me within a couple of hours and set an appointment. The guy came out two days later. He inspected the heater and said everything was fine. I'd tell others who ask that I'd get AHS. Being that the house is new to me, having it is very valuable. And if I find an issue, I would call them.

I had problems with my dishwasher and fridge, and American Home Shield sent a very professional appliance expert to fix both. When I called to file the claim, I tried to explain the whole situation to the representative, and during the time I talked to her, she wasn’t trying to figure out what was the problem. She just tried to somehow click on something on her computer that was more close to what I was trying to achieve. But there is no option that tailor to my problem. So, she got frustrated and she hung up on me. I had to call a second time and talk to another representative.

They're pretty quick about getting people out here, and it’s pretty convenient. They’ve been very helpful. I’ve had no problems with the contractors.

American Home Shield is awesome. They really did a great job for us. I like submitting claims on the phone because I don’t have to type. We’re in a little town called Brookings, Oregon, and we have not had anything except excellent responses and people showing up. They're professional, on time, and effective. They know their business.

I don't like not being able to have the techs that I want to come out with AHS. If I've had a tech that I used before and I really like them, I should be able to use their service because I have a relationship with those people. But then, using my home warranty wouldn't allow me to do that. Also, if I have two units, if we were to have both serviced, it would be two service calls. I don't like that. Our house is pretty new and we've used things a couple of times. One time, I had the bulb go out in my microwave. I can't change it on my own and I have to have a tech do it. The bulb wasn't under warranty so I had to pay for it.

When I renewed the warranty for the year with American Home Shield, they said they offered the routine maintenance on the air conditioner. Otherwise, I probably wouldn’t have thought of it. The process was very seamless and I'm impressed with them. AHS is a good company. It's very transparent. Their website is very easy to use and it's really clear. It defaults to a vendor but then you can click a dropdown menu and choose another vendor if you want. I've only had the contractors come out twice and whoever was assigned, the vendor who came was very professional, had the marked truck or vehicle and wore the shirt with the emblem or logo on it, which seemed very professional.

We had an electric claim with Home Shield which turned out to be an issue with the breaker. The techs were really quick and finished the repair in 15 minutes. They were great. We've put in claims with AHS several times and we've always been very pleased. It's a very simple process. I have also recommended them to many friends.

I spoke with a very nice and professional representative at American Home Shield when I submitted a claim for our furnace. We got a resolution within 48 hours, but 24 hours would’ve been better. The contractor was nice. They gave me a call ahead of time to let me know they were on the way, which was nice, too. That way, I could arrange things with my job. The technician was on time, seemed to be knowledgeable, and he was able to fix the issue in a relatively quick amount of time. Ever since he came by and fixed what he needed to, everything has been fine.

I had a leak in the ceiling on the first floor of my house. I did a claim online with American Home Shield. Their website was fast, good, and easy to use. The contractors were really good. They called me almost immediately. As soon as I put in the website that I wanted a service, I received a call from the office. That was really good, and they came the same day. The leak has been fixed, then without me knowing, American Home Shield contacted some other company to close the ceiling. They had to do a hole but they called, and they did something. They already closed the ceiling. I'm very glad.

Mack Plumbing was recently sent by American Home Shield for the garbage disposal, which wouldn't turn on. I made the claim online and they were able to come out in out day. The tech fixed it in about two minutes, and he was great.

There was one issue with the dryer, then there was also an issue with the washer. These claims happened in two separate instances but within a short period of time. The contractor did both. Everything was fine. Furthermore, when I submitted the claims online, the process was simple and straightforward.

It's been over five years that I've had American Home Shield, and they walk the talk. So, whatever they tell you they do, they do it. My garbage disposal wasn’t working, so I called them, and Prime Plumbing Services came out. They solved the problem right away. I think there was something stuck in there and they took it out.

We’ve had American Home Shield for about three years and we're very happy with them. This is the fourth time we’ve used them. The contractors weren’t able to fix the washer. The parts were no longer available and they had to replace the washer.

The digital board on my washing machine wasn't working and the machine itself wasn't doing anything. Making arrangements for my claim with AHS was easy. GE Appliances came to my place in a couple of days. Since my issue was with a GE product, I asked for GE and AHS sent me a GE contractor. So far, their contractors have been great. They had one work on my microwave and my dishwasher too.

The washing machine was leaking inside and the leak started coming out of the bottom. It stopped working completely and then, the dryer was making a noise. I contacted American Home Shield and they got somebody scheduled to get out here. The guy who worked on it was good and it turned out they had to replace some kind of hose inside. He was very professional. When he got ready to go, he told me to give him a call if I had any more problems with it and that I could call him directly.

I’ve been with American Home Shield for under a year and I’ve made two claims. I had a check-up for my furnace and I submitted the claim online, which I prefer over calling. The contractor was scheduled within a few days and when he came, he found some replaceable air filters and replaced my air filter while he was working on it. He was efficient and it took him half an hour.

I submitted a claim over the phone with American Home Shield. They gave me a direct number. Passion Service Pro came out pretty fast. It was the next week after I did the claim. Then when they came out to diagnose the issue, it was the following Monday when they came out to fix it once the part came in. It wasn’t too long. The technicians were pleasant. One came out to diagnose and then the other one came with the part to fix it. They were both professional. Everything is working fine now. AHS is good. Everything was to my satisfaction. The time was pretty good, too.

My only gripe with any of these companies is that they all do the same thing. They send somebody, they have to look around, and then they have to leave, and then they come back in a week. I had a dishwasher problem where they came back, they had the wrong part. That went on to the point, but I lucked out and they gave me another dishwasher. But it's like I pay for it with my patience and time.

J & J Mechanical came a few days after I filed a claim to AHS about an air conditioner issue. They were very good. However, there was a bit of miscommunication. We ended up working with them, but not through AHS. They said that they didn't wanna submit the claim to AHS, but they would replace our unit. We needed it to be fixed, so that's how we dealt with them. We've sorted it out with them and they have completed my claim. We ended up just eating the cost ourselves. We've had other repairs that have been done on the house by different contractors and all the times that we've been contracted with American Home Shield has been fine.

We bought a used house that has a lot of furnaces, air conditioners, and other things. I thought to give American Home Shield a shot and see if it'll protect us from having any financial hardships. The only thing I don't like is that I need to look back and make sure I know everything that's covered. They should send a reminder email saying what's covered. That's where people get into the most trouble with these companies. They think the company has something covered, it breaks, the company doesn't cover it, and they get mad at the company. AHS can help themselves just by being over communicative on what customers are covered for.

We’ve had our air condition/heating unit replaced last summer, and the heater wasn’t working. The claims process was simple. I went online and answered some questions. Within an hour, the refrigeration people called. It was so fast. I couldn’t be happier. They came out and they were excellent. It was just the gas thing needing to be turned on. American Home Shield was very professional and quick. I’m so glad we switched to them. I'm totally satisfied.

There are long wait times to get to somebody when we call, sometimes for an hour. But once we get past the phone call wait time and eventually talk to somebody, it pays off to just stay patient. We had issues with our oven-microwave combo and a cooktop where the burners on the cooktop kept sparking when we tried to light them. It would not stop even after the flame was ignited. Also, the microwave went out. After my wife submitted the claim online, we got someone in less than a week. The All Brands Appliance technicians were great and the last one that installed the cooktop was awesome. He had to come back the next day after since he had to get some extra parts to install the downdraft on the cooktop. The claim has been completed and everything is great and working 100%.