American Home Shield Reviews

The claims process isn’t hard, but contacting American Home Shield during a claim is. It might have been during the hurricane where they had a lot of calls, but I had to go through their chat room in order to get a hold of somebody. Plus their chat room is not available during certain hours. But when I finally got in, the people in the chat were able to help me resolve my issues. I still have one open claim since this summer and the techs never came back. I’ve been meaning to get with Home Shield about it. It’s not an urgent issue but the techs were supposed to order a part ‘cause the part they got was wrong. I never heard from them again, so there’s an issue pending on my account. But American Home Shield is still worth having for certain things that may come up at home.

The microwave was not working properly. The technician from AHS was excellent. He inspected the problem, got the pieces, came back and did the job. It took him two days. He found out the door was not locking properly, changed a piece of that component, and the microwave started to work.

I've been with American Home Shield for 25 years. Submitting claims either by the phone or online is easy. Their reps treat me very well and I'm always really pleased. Contractors have also been wonderful. I've only had one bad experience and that was 10 years ago but ever since then, they have been great. They go above and beyond with education and stuff about their product. I don't plan on even looking for another home warranty place. It's a fair price to pay and I've already suggested American Home Shield to other people.

I called American Home Shield since my refrigerator kept running water in the bottom part of it. The rep was very professional and pleasant and contacted a provider. I was called on the same day and scheduled for service. Technicians came out at the time they said they would be there and they were very professional. The work was done efficiently and they explained everything that they were doing so it was all very good. I don’t get a chance to use AHS that often but every time I did, it had been efficient and their services had been good.

We had a problem with one of our vents for a hot water heater and the claims process with AHS was simple. I called and spoke to a rep and they were great. The contractor was also professional, showed up on time, called us ahead of time, did what they were expected to do and we had no problems. We had to have a different plumber come on out to fix it because the claim wasn’t covered underneath our policy but AHS is a great company and easy to deal with and fast. We actually just renewed for this coming year.

We have a condo in Palm Desert and it’s had a lot of problems with the air conditioning unit so American Home Shield sent this company called Anthem out. They went and fixed it and they didn’t fix it. Finally, American Home Shield sent me a thing in the mail that they had a special deal where they could replace the entire HVAC unit for a very inexpensive amount if I was interested. I took them up on their $4,300 offer. They went ahead and contracted with Anthem to put the unit in and got it done in less than one day so it was good. It started to get cool so the tenant went to turn on the heater but it wouldn’t work. There was nothing coming out. So I called American Home Shield and told them the tenant got a problem. They said they'd send someone out.

I called AHS because our AC was running but it wasn’t cooling. The technician was prompt and he was professional and so far so good on the repair so everything was good. I love it. The experience is seamless so I’m very pleased with them.

I’ve had a contract with American Home Shield since 2004 and I’ve been happy with them. The only thing I’m not pleased about is when they renew the contract, I get to read it whole before I see what’s being covered and what's not. They haven’t gone up in prices significantly but I have to pay attention to see the separate packages I can order. I prefer them laying out what's different. But I'd still recommend them to a friend. Their service people are very friendly and efficient. I submit claims online and I get a response not longer than a couple of days. For the most part, they get the repairs done within the day except when there’s a part that needs to be ordered like in my recent appliance claim. I also had someone to have a toilet fixed. It worked but it wasn’t until later when something else went wrong that it was really fixed in a way that was not what it needed to be.

We weren’t able to get the radiator to function on our second floor. Once I called American Home Shield, I got a response that the technician was available and would be booked for the time. The service technician was informative and pleasant and got the job done. He seemed to know what he was talking about and we felt confident that his assessment of the situation was accurate. The radiator has been good since the repair took place. It was getting colder in Minnesota and we had no heat on the second floor and the repair was helpful for what we needed. I have been satisfied with American Home Shield so far, and I would recommend them, but at the same time, I will make sure that the people I'd recommend it to will think about the program that they'll choose and take a close look at what it covers.

AHS is easy to use. I filed a claim for the garbage disposal and their contractors did a great job. It was repaired quickly and everything was fine.

My microwave went out, so I called American Home Shield and they were very nice. They took my information and they called somebody and they came right out to fix it. However, the microwave went out again two days later, so they had to come back out. I got the same contractor, and he was very courteous and apologetic. He fixed it again, and so far, it’s still working fine. AHS should keep doing what they’re doing because I had a good experience. I’ve been telling everybody about them, especially my friends that own homes.

About two months ago I noticed there was some water on top of our water heater. I had my husband call AHS and get the claim started then I dealt with them afterward. A guy came in, checked it and right away said that he couldn't fix it. And got it submitted to AHS to get the new one put in. When the guy came, he had the water heater but he said that he couldn't do it yet because the vent had to be adjusted. So I had to find someone else to do it. But after that, the guy was able to come out within five days and change the water heater in an hour and a half and it's working great. Overall, it was a simple process.

The computer chippy thing was going out in my refrigerator. I called AHS and there was a long wait time. But when I got to their representative, she handled the request just fine. They sent me an email afterward then called the first business day and told me they would have the contractor come out. However, there was a communication problem because I thought the tech was coming on Tuesday but he didn’t get there until Wednesday.

I called American Home Shield to get the microwave serviced and they set me up with a company called Chesapeake Appliance Repair and I was never contacted by them. I tried calling them, but they didn't answer the phone and there was no answering machine. And then, a couple of days later, I got a call and we set up an appointment. I told them what the problem was because GE had actually come out just a few weeks before to service my oven, and I've mentioned it to them while the technician was here. He told me that I had to open another service ticket for the microwave.

I've had been a great experience with American Home Shield. I've called them three times. One was when I had a plumbing problem and twice for my air conditioner. The first issue was a switch then the condenser unit that wouldn't kick on. Come to find out that it was was the submersible pump. It has got some kind of safety switch on it and when it gets full and it doesn't pump. It's been running fine ever since the repair though.

I've been with American Home Shield since 2006 and haven't ever changed. I'm extremely happy with them and I like that they are respectful and stay in contact. I file claims online and they reach out fast, normally within 24 hours. Then the contractors sent out to repair are excellent. My washer was not emptying the water and it took just one visit to be fixed. Also for my dryer I had looked at as well as my air conditioner. I've had my kids sign up for American Home Shield and everybody I talked to who buys a new house.

My previous engagement with American Home Shield had been very positive, but the recent one has been less than satisfactory. We have an electrical problem in our home that has been described by three different electricians as dangerous. The breakers, the panel where they go in and the aluminum bus bar that was worn out needs to be replaced. There's arcing, popping and cracking because the box is old and this might lead to a fire. Cath, the lady that I've talked to most recently, doesn't believe that these items needs to be replaced. She believes that they can continue to put breakers into the box to fix the issues. AHS does not seem interested in resolving the issue. The representatives have been argumentative and unhelpful and it seemed like they're looking for ways to not be responsible based on the contract that I've read and that is negligence on their part.

One of our valves behind the toilet was broken and leaking, so we had to shut it off. I submitted the claim to American Home Shield online, and I put in contact information for my husband because he's the one that can work from home if need be. But I still got the phone call, and we had to make multiple calls even though we put his number on the website. But it kept going with account information that was probably in some database as opposed to information that was in the claim. Other than that, my husband didn't complain about anything and the toilet seems to be good after the service. We're very satisfied with American Home Shield.

We stayed on hold for over an hour each time we called them, which was multiple times, and was extremely frustrating and ridiculous. There was a hole in my dry wall for over a week before they called back and said they could not find the person to repair it and that we have to repair it ourselves and they would mail us back. And then they sent out a repairman who was probably the nicest repair person they have ever used! Most of the time, the repair people that they sent, they drive old, beat-up vehicle; they would show up -- and they're not marked with their company name on it -- and the service people don't have marked uniforms. This guy was in a marked van; he was on a marked uniform. If they're not marked, they're not going in my house if my husband is not home. I think that's very unprofessional. He, for example, did not cut the sheetrock without being asked. He was also tucked in, was clean and was very well-spoken. So, he found the problem after being here for hours on end, and fixed it. Also, we've been with American Home Shield for eight years now.

We currently have two pending claims with American Home Shield. One is for a fan and they haven’t called me back yet. It has been a little bit more than a week since I filed the claim because I called them just before Thanksgiving. I knew that with the Thanksgiving break, they would be busy. But I know who to call so we're in a good place with it. The guy with the furnace is working on it. He called and we got a source of heat. Overall, I've been really happy with American Home Shield. It's a good company for me. People get busy and even if we didn’t have American Home Shield as my back-office support person here, dealing with contractors in general can be challenging.

I recently had two claims for AHS, one was resolved but not the other one. The first claim was for the icemaker and the door of my refrigerator. A guy from River City Appliances came out, assessed the issue and knew exactly what the issue was. He ordered the part, came back and put it in and it works great. It was a simple repair but he was very nice, professional and on top of things.

The service of American Home Shield is good to have especially if you're single and doesn’t have any man to help fix anything. I pay a monthly fee to them and then the fee when they came over to fix my item. My toilet leaked and my water bill went fairly high. It started a month ago and I didn’t realize the water leak was that bad except when the water company called me up and told me I had an excess of water usage. I called AHS and I got a phone call back within 24 hours. I was impressed with the company that came over and took care of the problem.

Sometimes American Home Shield sends out the greatest people and sometimes it's just the worst people that want to get in and out in five minutes and it's really frustrating. The last technician came out to fix the ice machine and after about five minutes he said, "Oh, this is what we need to do. I'll order the part." Then he came back a while later and was going to install the part. So we had to turn off the water. He didn't know where the water turn off was so he told me I needed to get that information and then reschedule the visit. So I did that. I shut off the water for the entire house the next time he came out to make sure it was off and he replaced the part and then said that everything will look good and that it should be making ice in 24 to 48 hours.

I was without air conditioning for a while. I first called someone that had attended to my air conditioning before and put in a bit of Freon which held it for a period of time because it wasn't going to hold totally. And then, in the midst of that process, I remembered I had American Home Shield. So far, I haven't called for a service at all, but I make my monthly payments. I called them to make sure that I was using the product, whatever this is that I'm buying. Their contractor came quickly, went out there, and showed me everything that he was doing including the parts and the pieces. He serviced the air conditioning and it's worked all summer.

We had a furnace malfunction that American Home Shield took care of and filing the claim was a piece of cake. The representative over the phone was very professional, very succinct, and there wasn't a lot of miscellaneous tomfoolery. He took care of business and got somebody out real quick. The gentleman who was sent out to fix was very punctual, really knew what he was doing, took care of business and followed up, which was pleasing to me. I used to be in that trade and he was highly professional. The water heater has been good since the repair and I'm very pleased.

It takes too long to get anybody on the phone with AHS. You can’t call during the peak hours because the phone system tells you to hold. It will even tell you that the company is closed. I don’t like doing anything to an automated system. You still need to have people that you can talk to and communicate with. The other problem with it is that the last girl that I talked to at American Home Shield hung up on me.

Our air conditioner was blowing air through the house but it just wasn't cold. So, we called American Home Shield to set up an appointment for us with a brand new vendor that they're using now. And the guy came out and did an awesome job, he was very knowledgeable and took care of us in the biggest way. The vendors that they had been choosing and using in the past were not very good. But this new vendor that they've gotten out of Atlanta, Georgia was outstanding. He took me through everything he did step by step and what all the problems were. He also fixed multiple things that we had no idea were wrong and that the previous vendor should have taken care of but didn't so it was pretty awesome. But I don't feel like it was AHS' fault. Most of the time, they gave a good and honest effort to try to help us.

All of a sudden, the electric oven went out. American Home Shield can’t replace the brand, so they had to give me a new oven, which they did. The contractors who came were nice. They did a good and I’m happy with it. The whole time, I always had to call in but other than that, it went well. Having a home warranty is worth the money.

I made a claim with American Home Shield over the phone for a microwave. The rep was very courteous and the contractor that they sent out was professional. I was very pleased with him. Since the repair, the microwave has been excellent. AHS would be a good company to have. I recommend them.

Their contractors were on point. They called when they were on their way and estimated time of arrival and got their work done, and was out of here. The bathroom was fixed and it's good.

My first claim with American Home Shield was for a pump motor that was broken. I submitted the claim through the phone and the experience was okay. I thought waiting on hold for 40 minutes at a time was normal because that was their pattern. They sent two different companies out and the second one was finally able to repair the work. I paid the service call and the pump is working. It was difficult to find somebody who would come out and do an estimate for AHS. The one that finally came was an hour and a half away, which is ridiculous because there are pool companies all over Florida and plenty in my city. I think they’re unfamiliar with their service vendor.

I've owned my house for 12 years and AHS is the company that I've been with. Although I tried two other companies, I kept going back to AHS. Recently, I filed an electrical claim online and in a few minutes, I got an email saying that a certain contractor was going to come out and do the inspection. The very next day, they called me and said they had an opening and they came right out. They've been out here before and normally I got the son. This time though the owner himself came out. I love the company as they're very friendly, knowledgeable and they're quick.

I used American Home Shield in the past and my dad uses them too. And when it was time to renew, I just went ahead and went with them. We had a little trouble with our Sub-Zero fridge but I got it fixed after a couple of weeks. I did it a couple of different ways because the first time I submitted the claim online, the person they sent was not able to fix it. He was supposed to tell AHS to send somebody, but he never did. So, after a few days, I had to call AHS back to get to the bottom of it. And, that’s where I ran into trouble because every time I would call, my hold times would average about an hour and a half. But I also didn’t have a cold refrigerator, so I had to get it fixed.

Our claim with the electrical problem went like a breeze. Right now, I have another for central air and they were supposed to have done it Monday. The trucking company brought the unit and the unit was damaged. I’m not happy now because it’s cold and I need heat. But it was fixed and it’s all right, except the plumbing issue when we got served the contract. We understood that the stuff is in it but what is not was not clarified from the start. It should be more clear.

To follow up on my initial post:

I made service request on 12/5/2017, Tuesday, for water leaking and paid the service fees upfront. I have received a confirmation at the same day. I received a phone call from the contractor at 4:13 PM on 12/6/2017 to inform that the technician should be arrived on 12/7/2017 from 1:00 PM to 5:00 PM. I took a day off on 12/7/2017 since it may take a long time to repair or may have additional issue during repairing. No one showed up on 12/7/2017. No phone call as well.

First off, I'm a REALTOR®. I do not understand the enormous phone wait times AHS. I can't speak to a human without waiting an extensive wait time, which is simply ridiculous. Since I can't get through to a human, this resulted in me filling out an online form. Online form is too generic and I am not exactly sure if my issue is covered even after reviewing my contract.

I filed a claim recently with American Home Shield for the air conditioner that was not working and even though I had to wait a month to get it fixed because they have to wait for parts, the people who came out were excellent. Some contractors are good and some aren't. But lately, I've had good contractors. American Home Shield is good to have because it can help when you need something. I've been with them for 13 years and it's a pain in the butt to deal with them, mostly because you can never talk to them and you're on the phone forever. It is not a smooth operation when you need to try to get help with something. Every time I call, I have to wait about an hour or more before I can talk to a person. It's hard to do something online when you're not sure what the issue is. You need the service people or talk to a person sometimes.

My furnace just didn't work and an American Home Shield's contractor came out. The experience was great but I was a little disappointed because I felt that they won't pay for all of the expense. I have to hurry and try to come up with almost a thousand dollars on top of my deductible. But it is what it is. I was just happy to get it running. The technicians and everybody in AHS were fine. We got into a little back and forth when he felt that they came out and it didn't work. I didn't pay him because I said, "I can't pay you if it doesn't work." He thought it was nothing on their part. So, the boss came out, he looked at it, he did what he needs to do and it worked. Everything worked out well after that.

I had a problem with the air conditioner, so I submitted an online claim with American Home Shield, and it worked exactly as advertised. Once I submitted the claim, they arranged for a technician to come out, and had my deductible. The technician didn’t charge me anything. Plus, he found what the problem was within 20 minutes and fixed it. Now, the AC is working like it’s supposed to.

It's fairly easy to submit a claim to American Home Shield. We had our breaker box repaired before and today, it's our heater in the bathroom. All the contractors are good and they came here on time. However, they need to get more reliable plumbers because their repair was horrible. The contractors came in but weeks later, we were having problems again. Another time, a guy came and he had to pull up the toilet. The cost to pull up the toilet was $125 which I wasn't aware of so I wasn't happy with that. I went on to the plumber I found and had them as I wasn't going to pay that type of money just to pull up the toilet. Then, there were two areas to do the clean up for the plumber. They came in, pulled from the front but they didn't do the back.

We moved in and we've literally only been in the house for a few days and the water heater stopped working. Once I got on the phone with American Home Shield, it was easy and they were great except for the really long hold time on the phone before I got an agent. I waited half an hour on the phone so that took a while. But I've now registered on the website so I can submit the claims online. American Home Shield sent a plumber over who fixed the water heater. I didn't even meet the plumber but my assistant was there and I heard he was great. The hot water system is working perfect now and I'm satisfied.

The electrical outlets were not working as they were hooked up wrong when I got the house. Submitting a claim to AHS was very easy. And the gentleman who came was on time, very professional and fast. He didn’t have enough time to do all that so he came back to finish the stuff in a timely fashion. He did everything that he said he was gonna do. I would recommend AHS.

I’m happy with American Home Shield, but I haven’t taken the time to understand that once I make the call, the contracted vendor has 24 hours to contact me and make an appointment, and then another 48 hours to get out and see me. I wish it was clearly stated when signing up, as opposed to reading the fine print or having an actual need, as in the need of my furnace being out and being without heat for two weeks.

The master shower elbow for the drain came loose and there was water leakage in our ceiling. It’s always fantastic submitting a claim to American Home Shield. Their reps were always very helpful. The contractor came in and he cut the drywall out to find where the leak was coming from and fixed the issue. And then through AHS, they had a drywall contractor come out a few days later and fixed the drywall. The plumber took two hours to fix it and then I waited a week or so to have the drywall contractor to come out to make sure that the leak was actually fixed. So far, it’s doing great now. My home warranty ends in December, so I’m looking to extend it with AHS because I've had such a great experience.

For the most part, AHS has been pretty decent. But the contractor that they have used may not always have been the best, however they've always gone with another company if we're not satisfied with them. The recent claim was for the ceiling fans. They were wobbling, like they were going to come off out of the wall. The first time, they used the same contractor and they came twice. But, they didn't fix the problem, so I called and asked what was going on. And they were telling me that if they couldn't fix it, they were supposed to replace them. But the contractor was saying that they called whomever that's in charge and they would not approve it. But, I talked to them, they tell me just the opposite, but they went and got someone else and they came and took care of the problem. AHS should get some dependable contractors but I would recommend American Home Shield.

My recent experience with American Home Shield was good but that has happened only after my fight. American Home Shield has done responsibly enough, but I was not at all happy while the service was going. I had 3 plumbing issues - a toilet leak, a faucet leak, and a shower leak. I was really pissed off with the experience that I had. The contractor left a mess and I had to clean it up. When I was calling for an appointment, they did an appointment, and cancelled it without my notice. And those guys were following it up. They were not informed and I was not informed, too. It was a big chaos and confusion. And I was expecting them to be there. So, I was really upset with what they did because I had to take time out for everything.

I bought a house and the AHS warranty came with it. I've used them once and it was for my water heater and they got a contractor out here right away. The problem was parts had to be ordered so my tenants at the house went without water for almost a week. It was bad. But AHS replaced the parts and the water heater has been fine since it was repaired. I've talked to other people who've said that AHS is really lousy and I should never get something from them again. First American has the better policy. But my personal experience with AHS was fine. The problem got fixed and so I'm okay.

I filed a claim with AHS for a plumbing leak online and also paid my deductible online. Within about an hour and a half I was contacted by the service company to set an appointment to come out and take a look at it. They came out the next day. This last one we've used AHS probably six times over the last two years and every time the contractors have always been very professional, very courteous, prompt and very forward. We've been very pleased with AHS.

The AHS contractor we worked with was nice and did a good job. The most recent claim we had was for our garage door and it was good after the repair.

American Home Shield sent a contractor who was able to fix my dryer. All is good now. It took a little while to fix I think because when they first came out there was a part that had to be ordered. They had to come back a second time, but other than that everything is working out well. Submitting the online claim is relatively easy. We had them come out and service things before. You get an email notification which contractor is going to be and they’ll be contacting you to set up the appointment and pretty much fell all right in line.

I was really happy with the nice fellow who came out to fix my dryer that had a squeaky belt. He was very polite, knowledgeable and respectful. It was a good experience with American Home Shield.

I love American Home Shield. I got two claims with them and they've both been great. The people were fast, honest, upfront and I'm very, very pleased. I called the claim in on a cellphone, gave them my number and everybody was perfect. They took care of what I needed. And the contractor was fabulous. He knew exactly what was wrong and fixed it in about five minutes and that was it. I'm super satisfied. Every time it works perfect and they're very reasonable.

I have a stuck line between the kitchen and one at the bathroom tub, and so we cannot use the kitchen sink and our shower in the master bedroom. We are now washing dishes outside in the yard. It's ugly. The contractor who came out last Tuesday cannot put his pipe to flush the line because it would be broken and he cannot touch it because it might not be covered. I have been running after the insurance since and they always put me on hold for two hours. This morning, American Home Shield finally said my plumbing problem at home is not covered in my contract, hence I still have to do it myself. Although my appliance problem is being fixed by one of their contractors, I'm still not going to recommend these guys for anybody because their service is very bad.

My AC went out and the compressor had to be changed and put in some new refrigerant. I went online and scheduled a claim with American Home Shield. Then I got a hold of the person and because our schedule was crazy, they were going to try to come out here in the next 48 hours andI asked if they could make it 72 hours because we might not be in in the next couple of days, and it worked. It was great when I spoke to them over the phone. AHS seems to be a good company and they seem to follow through with what they say that they’re going to do.

My wife called for our little air conditioner that wasn't working, and the reps at American Home Shield were very nice. The people came out and fixed the AC unit. I had an air conditioning experience years ago with an American Home Shield contractor, and it was a nightmare. But the recent vendor was very nice. It was all good, so I'm happy. According to our contract, we had to pay for the freon which was pretty expensive. But I know freon's expensive so I don't blame them for that.

I submitted a leaking faucet claim twice to American Home Shield. The first company didn’t show up and I asked to change to another one. And the second one had finished well in fixing the leak. AHS is convenient and I'd I recommend it.

I've I had several claims with American Home Shield. I've called them but it was very difficult to file a claim and I was so unhappy with it. I’ve had to call several times for each item and every single time that I’ve called, I get the comment on the voice mail, “Your call is important to us.” But basically, it means that you didn’t hire enough people to answer the phone. I’d been on the line from 15 minutes to almost an hour. And the last time when I’ve got that, I just slammed the phone down and I thought, “I’m not doing this.” And I called the real estate agent and said, “I think you should get his money back because I can’t deal with this people anymore.”

We just bought the house and had a minor plumbing issue. I called American Home Shield and it felt kind of scattered whenever I tried to get to the actual person to dispatch. It took me a while to realize that American Home Shield actually contract other contractors, but once I finally got to their dispatch, it was fine. It was also kind of confusing when they would call me back to get the claim done. But the guys who came over were really great. They were super friendly, professional, and they got the job done. They left it better than they found it. The whole call service was straightforward but it needs a little bit of speed and they can make it feel a lot less disjointed by putting pieces together on their end.

American Home Shield's website is well-organized and it was easy to submit my claim online. I filed two claims on two different air conditioning units and both claims were resolved quickly so they’re doing a good job. Recently the air conditioning unit had stopped working and it was some kind of a smoke sensor that was overriding the circuit. We weren’t home and we had another contractor in the house, so the contractor sent by AHS let himself in, went upstairs, found the issue, resolved it easily and he was in and out in 15 minutes.

Since we purchased our home, we purchased the AHS warranty too. We had an issue with our heater as it wasn't working so we went online and scheduled an appointment. We did that in the middle of the night and we got a call the next day from someone local to us and they were able to come out the next day. It wasn't too bad considering getting a call for that. It was pretty quick the guys replaced a spark thing on our heater and we enjoyed meeting the professionals who came over to the house to fix it. The heater has been working very well and we haven't had any issues.

I’ve had American Home Shield in the past and this time, I've had them for a few months. I recently had some problems with my toilet backing up in the bathtub, and I submitted my claim online which was easy. The only problem with American Home Shield is the wait time if you have to call in to talk to someone, which is horrible. I’ve had to do that with service calls that I wasn’t supposed to be charged for, though a supervisor finally called me back today and so they’re going to get it taken care of. Other than that, the contractor was professional and I’ve been satisfied with the service.

I like American Home Shield. When I first started with them, their name is not American Home Shield yet, and I had some problems with some of the contractors that they sent out but when I called them and let them know that at that time I was not happy with who they sent out, they assisted me and got somebody else out to my home immediately so I appreciated it. They have good customer service and I’m very pleased with them.

Something with the sewer pipe was backing up and my wife submitted the claim online. The contractor that came out was great, and he explained everything, and he was available when we needed him. We didn't quite diagnose the problem correctly at first but when we found out that it was still going on, he came right back out and fixed it that night. The quality of work that he did was good and everything's been fine. Our entire experience with American Home Shield is easy. You know where to call and you know what they can do, so you don't have to worry about it.

My disposal in my condo was not working and my claim on it was not qualified. SDL Plumbing said it was caused by abuse. I've lent the space, and the tenant refused to believe that it was abused. I was very disappointed and upset with the tenant. In the same service call, American Home Shield also sent another appliance company to work on my refrigerator.

AHS's website is easy to use and their contractors are great. We had them repair our garage door opener and it's working.

I had a dishwasher issue. When I initially submitted my claim, their reps were very cooperative. They told me what I need to do and said it would be about a week before someone would come out. I had some concerns with that because I was going to have surgery coming up, and I needed to get this resolved before the surgery. The contractor they sent out was a very nice young man, customer-oriented, knowledgeable and was very professional with the way he carried himself up. He looked at the dishwasher and said that it was too old to be fixed. To fix it, it would be more than the value of the new dishwasher. His recommendation was to replace it. Then, AHS sent some paperwork for me to fill out. I filled it out and sent it back in.

I've always had nothing but great experiences with American Home Shield. I'm a Realtor and I refer them to most of my customers. I've got three rental houses and the tenants can just go online and fill the form and put in the problem. My tenants don't even have to have the account number. They just put in the address, mark it as tenant and put in the problem. And I have a credit card on file, so the 75 bucks can get paid upfront. I really don't have to do anything. One of my rental houses had a heating problem recent and my tenant submitted a claim and they were happy with them. I paid my 75 bucks and all was good. I've also used American Home Shield for my personal home and we love it.

We had a problem with our sink so we put in the work order. The online process was super simple, very self-explanatory and probably one of the easier systems I’ve used. The contractor came out and ended up replacing a lot of major components of the sink. And everything went really well. We had no issues at all. I'm very pleased and we’re going to be long time customers. This I say: you’re going to get quality work from good contractors at a very affordable monthly cost.

I put in a claim to American Home Shield through the internet for the air conditioner that was not cooling down. It was easy. Then the contractor who came out did a good job and the AC is working great. We only had one issue with the billing, but we didn’t bother with it. From my understanding, it took three pounds of Freon to put in it and we were supposed to be discounted $10 dollars per pound of Freon. He charged us the whole deal and I didn’t know that there was a discount. I could be totally wrong but I had no way of knowing, so that should be clear on the bill. Still, we’ve always recommended American Home Shield to other people.

I had a good experience with American Home Shield. They've done a good job when they came to my house. I had a stuffed-up pipe and their contractors came, they cleaned and fixed it. I also had a dishwasher that went and had a leak in it and they took care of that too. I had a couple of other things but they did a good job. Their reps were very nice. They took all the information and they asked me questions of what the problem was, and they fixed it.

I've had American Home Shield for 6 years and my time with them is ending this month. They doubled my rates and told me I would not be allowed to sign up for anything they offer online. I've been pleased and displeased with this company over the years. One main thing I was unhappy about is plumbing clogs. Instead of just changing out my garbage disposal they continued having me pay a $75 service fee every time they came out. Can't even count the number of times. They also would not allow their plumbers to go on the roof to clear clogs. If you live in FL this is a problem.

We have been paying for a policy with American Home Shield for approximately 2.5 years. We just used the service for the first time. The process is still not complete. I filed the request for service on 10/26. I received a phone call from CMC Appliance (their contractor) on 10/27. I set up the appointment for 10/30. After speaking with Meredith I received a text from AHS confirming my appointment for 10/31. Nope. Wrong day. I responded to find out you could not respond. I began calling CMC and called six (6) times and left 6 messages stating the day was wrong. No one ever called me back.

Please do NOT use them anymore. I've had AHS for over 4 years and originally it was pretty good, they were responsive, the contractors did their jobs, and I had no issues. Now? They're only available 8 AM-7 PM and you call anytime after 4 PM, there's over a 1 HOUR wait. Seriously?!? You have to wait on the phone at least 1 hour, maybe 2 or 3 on the phone waiting for someone. They don't use email or live support or anything besides a call system that puts you on hold for hours and hours. I've never had such bad support. I can't tell you how many hours I've waited on the stupid line. I'm leaving ASAP and the #1 thing I'll be looking for now is how long the customer service wait line is.

Submitting a claim with AHS was very simple. I submitted it online and the website was very user-friendly. The contractor came out, took a look at our issue and they deemed that one of the gas burners was bad and they replaced it. The contractor was amazing. He let me know exactly what was happening when it was happening, what they were waiting on and he got it done in a timely fashion. Since the repair, everything's back to normal.

Called for service on hold for 30 minutes. Had service and took over a week for them to tell me I needed to replace appliance. Took another 45 min to decide which appliance I qualified for after 40 minutes on hold waiting to talk to representative. Paid for service call with credit card on day of service and got billed again from AHS. Called AHS and talked to rep who told me it would be applied. Got another bill, called AHS and was told previous person never noted or did anything to account. On Hold for 30 minutes to have them verify with Service Company that I paid and was told that indeed I had paid but it would take 2-3 days to reflect on account. After talking to Service Company they said the reported payment previously. All the time my reimbursement for replacement of appliance is being held up for over a month. IS THIS GOOD SERVICE?

My doorbell needs to be repaired. The contract says it is covered - American Home Shield says it is not covered. American Home Shield says the contract sent to me is not the "real" contract - it is a "general" contract that lists items as covered that are not covered. Don't send a "FAKE" contract to the consumer. The consumer might think it is real and expect the listed repairs to be done. I was not able to address this online and was required to wait 1:45 hours for the company to say they sent me a "FAKE" contract. Too bad, but they "understand" I am not happy and they hope I have a good day.

I saw water dripping in my boiler room which goes from my kid's bathroom. When I went to the bathroom, I saw that water drip. And when the bathtub was not draining, my husband did put a drain on and I could see some corrosion on the pipes that go out for the venting. That made me think there got to be some kind of leak. When the contractors from American Home Shield came I was not home but my mother-in-law and my kids were. They could not figure out. They ran the water and they did not see any drip. So, I got the Tupperware placed where I found the water.

Our furnace heat exchanger was broken and we weren’t able to use it anymore. I called up American Home Shield and it took me a while to actually be able to speak to someone. But eventually I got a hold of somebody. I was waiting for a long time and I finally was able to speak with someone and we arranged for the people to come by and do it. I was a little bit disappointed that the heat exchanger is like the real expensive part of the system and it tend to mean that you have to rebuild most of it. I was kind of disappointed that they didn’t actually want to replace the entire thing. If I was paying for myself I would have just replaced everything because I'm sure something else is going to fail in a few years.

Our garage door was not working properly and American Home Shield sent a vendor out to look at it. The tech cranked up the downward and upward spring of the 20-year old unit. I also told them my research that that makes my garage door potentially more unsafe and then it put more force on a way around an old unit that I inherited from buying the house. He said, "No, that's what you are supposed to do". I said that it's like patching up an old broken thing - you patch and patch it until it busts. I have a child in the house now. What happens when the lasers don't work one time? It crushes someone and what if they slip and they get crushed? So, imagine, they don't want to hear my claim at that point. I think they're sleazy, and AHS does not really care.

I have American Home Shield for about 3 years now and I had one experience where we called for a repair to our washing machine. And when the plumber came out to fix the washing machine he said, “I can’t touch that machine because it’s under recall and I’m not allowed to touch it. My company won’t. You have to go through Samsung to get it fixed.” I had to pay the fee for them getting somebody out here but they can do nothing and I got referred to Samsung and they’re not very responsible.

I called a claim in and the American Home Shield reps asked me about it. The light on my outlet was red and it wouldn’t turn back. The electrical guy came out and he fixed my outlet for me. He checked it out and he replaced it, then he fixed all of the outside outlet. He showed why they kept tripping and where to fix it. I was also switching a fan out in my kid’s room and I didn’t know how to do it. He didn’t do it for me but he explained how to do it and I was able to do it, so it was great. I have talked to some people about a warranty business and I recommended American Home Shield because they cover quite a bit and we have just the basic package. Every time we call, the people always come out quite quickly and they always get the matter cleared up.

I just called American Home Shield and I was on hold in an hour. But it's better to talk to a live person than it is to go through the internet. I got water all over the kitchen floor. There's something wrong with the ice maker. It's running down the freezing compartment and everything is getting wet and I got hardwood floors in the kitchen. So they said they would do their best to get someone out there.

When I called American Home Shield to submit a claim, I got the automated number. I can't explain everything on the automated number and they want me to explain everything in depth. I needed to talk to someone. So I called back and they had me on hold for 30 minutes. When they answered, it hung right up. I called back again and it was another hold for about 30 minutes. Someone answered the phone at that point. I explained to them that it was a plumbing problem as the washing machine hose and the drainage was backing up and not from the actual washing machine.

My air conditioning stopped and I’m really mad at the people that serviced it because it was just two weeks before, I was completely out of Freon and it costs an arm and leg to replace that Freon. Then I submitted a claim with AHS and it wasn't too difficult at all. They worked really hard to try to get services out to me as quickly as possible because I have a 93-year-old mother who lives with me and a child who has brain shunt. The guy who came out was really nice. I like them a whole better than the guy who first serviced my AC.

I filed a claim for my oven online and it was fine once I figured it out. They changed it a little bit and now you pay your deductible up front. You don’t pay it to the vendor who comes do the repair. The contractor came when they said they would. The young man that worked on it explained what he was doing and was very good, professional and accommodating. Every vendor I’ve had out here from American Home Shield and even when we had them in Virginia, I’ve liked all of them. I've never had a problem.

We had a refrigerator and the washing machine go out, both at the same time. Submitting the claim was easy but when it came down to actually getting the work or a service agent out, that became very difficult. Initially, American Home Shield scheduled for one company and then that company never contacted me so I contacted AHS back and let them know. They tried contacting another company and eventually they found somebody, but that company seemed like they had the brakes on when it came to getting stuff done. I even called about that recently because initially when that company came out to fix my refrigerator, the light was working. When they finished fixing it, they didn’t put the bulb back in and the bulb was missing. I went and bought a bulb but when I put the bulb in, the light fixture was not working inside of the refrigerator anymore.

We had a problem with our air conditioning unit at a condo we recently purchased. We filed a claim to American Home Shield online because we live in the Atlanta area and the condo is in Florida. It was easy to navigate their website. They set up with one of their local providers and I was impressed with the serviceman that came out. He troubleshot the problem, ordered the part, got the part, then came back the next day and repaired it. He fixed it for us fairly quickly and the part was something they don’t normally carry on their truck. We would recommend AHS to others. In fact, we asked the seller that we purchased the place from to provide a warranty for us. So, we had done that on homes we had sold and also we had purchased in the past. It's a good thing for that.

The kitchen sink is leaking in one of the pipes. I submitted my claim online like I always do because it’s more convenient. They had contractors sent out to me several times and everybody was very professional. The performance of the appliances is very good.

I have a big house and two units and sometimes, one compensates for the other. I had to call American Home Shield as my air conditioner wasn't cooling properly. The first technician was fine but the second one used the unit and didn't find anything wrong with it. Although, I still think it might be an issue with some of the ductwork, the timer or the thermostat. When he left, I was disappointed. I told the rep my problem and she said they would call the contractor back. But right now, everything's cool and I'm fine.

American Home Shield's online site's very user-friendly. I submitted a claim through it because my outside fuse box wasn't working. When the contractor came, I wasn't home, but my dad was and he said that the tech was very nice and quick. The unit's been working fine since the repair. I love the service and I'm glad that I got it.

We had to have our garbage disposal replaced so I filed a claim to American Home Shield over the phone and they sent someone out. Our garbage disposal is now functioning and working excellently. AHS did what they're contracted to do.

We leased a house for three years before we bought our current house, and the landlord provided American Home Shield. When we bought our house four years ago, we initiated a policy and then again designated AHS as the warranty service. The most recent tech fixed a faucet in my bathroom and a part of the bath and toilet. It was going to become a big inconvenience because the sink wouldn’t shut off. It needed to be screwed in properly, and it was hitting the wall before we shut off. He needed a part, and he came back with that a day or two later. He resolved it immediately and was very good. I submitted this claim online and it was easy. Now everything’s resolved. We just bought another house, and we insisted that the seller insure with American Home Shield ‘cause we’ve been satisfied with the service. I’ll make sure to use them again and I would definitely recommend it to a friend.

The dishwasher needed to be replaced so American Home Shield ordered a new one. They did everything they were supposed to do but the company that they used wasn't professional. Somebody came out and these two were carrying a dishwasher ware and then they messed it. So then they called and said “You got a message and see what kind of dishwasher and what size to order. We are no experts.” I assumed that the people who were going to do it should have done it but anyway we ordered the same kind. Then after that the guy came out and said the drainer’s pipe and the water pipe were not long enough so I had to go buy it. How should we know what we were supposed to get? So I had to call back. Another guy came out and then he did a pretty good job of fixing it. Otherwise, I would have looked up and given it to another company because that was not the first time I had problem like that.

We've had American Home Shield for a year but this is the first time we've used it to get service on our air conditioning. It worked fine over the summer. But when we used it over the winter only some rooms were getting some heat. American Home Shield gave me someone that works on that area quickly. The technician called me 30 minutes before they came to make sure there were no snafus or anything. They were able to get there early than what we needed but it was cool because that helped us out.

Something went out in the heater and when I filed a claim for it with American Home Shield, it was as simple as a pie. The first person from Fire & Ice called me up early in the morning and asked if they could stop by since they would be in our area. My wife works at night and she comes home at two in the morning, so I told him 12 o’clock would be fine. But he called 10 minutes later and told me that they were sitting in our driveway, so I told him they had to wait until noon because we were just rolling out of bed. He hung up on me and when I walked outside, they were gone. I called him 20 minutes later but he wouldn’t answer, so I called him on my home phone that doesn't have a caller ID and asked if they would be coming at noon or not. He asked who I was and when I told him my name and street address, he cussed at me and slammed down the phone.

We had an issue with the handle on our bathtub. When we turned the handle to turn it off, it just kept running. It was pretty bad. We had to turn off the water in the whole house to get it to turn off. Submitting a claim with American Home Shield online was super easy and their website is very user-friendly. As soon as we submit a claim, whoever they contracted out will send a text message and let us know when they should be contacting us. They got to us in the next day, which was super awesome. The cartridge on the inside had eroded, so they replaced it. My mother-in-law was home when they came and she said that they were friendly and took care of it quickly. Overall, it's been a very positive experience and worth it because we're not handy people.

The plumber AHS sent was excellent and we had a good experience. There was a problem with our kitchen faucet so a new one was bought and our plumber replaced our faucet with it. The garbage disposal was broken too and he ordered a part for it and put it in. And everything has worked fine. One thing though, it's better to go online to file a claim with AHS. If you go on the phone, you're going to have to wait a little while.

I recently called in a claim ‘cause the refrigerator wasn’t making ice. I submitted online from my phone, which was okay though it'd be better on a desktop. The contractors are very professional and I like them, plus everything has been good since their repair. My experience with American Home Shield started out a few years ago and was much better than what it is now, but it is what it is.

We got the American Home Shield warranty with the whole house. A month ago after the hurricane, the motor of my of AC went off. And so, we used AHS. The company was very professional and we got the AC fixed. Submitting the claim to AHS was very easy. I got a couple friends that I've recommended to the company. Working with AHS was worth it because my motor costs a $1000 and it’s already covered. They have a good service.

We have an RV and the ice maker had quit working in our refrigerator. It was a pain in the butt but it was because I didn’t file a claim immediately. I waited a few weeks to notify American Home Shield. When I purchased the warranty, American Home Shield had me set up an online account. It also sends me a newsletter which reminded me I needed to file a claim for the icemaker. So, I went online and opened my account and it walked me through filing a claim.

I called AHS over the phone to file a claim for my washer and their customer service reps were knowledgeable. The contractor they sent out was Mr. Greene and he's always professional. I love him and that’s why I keep renewing my contract with AHS. He came back because I heard a knocking inside the washer and when he looked at it, he said he didn't see anything wrong. But he said I have a 60-day warranty. I’m always pleased with everything so I'm staying with AHS.

My AC went out and it wasn’t blowing any cold air. And so, the American Home Shield contractor came out and said that there’s a capacitor that has gone out. So, he replaced that and had it fixed within 10-15 minutes. Submitting claims to AHS is really easy. Previously, I have submitted a claim on several different appliances. But because they could contract it out to one appliance dealer, I only got charged one service fee which was awesome instead of getting charged the $75 fee for three different appliances that I had an issue. They were able to do that which I really like. Their website allows you to group different things if they’re related.

In August we had an issue with the stove not having enough insulation and it's getting too hot to touch and I filed a claim online. What happened after was absolutely awful. They sent someone out who did not remedy the issue. I tried calling and every time call you call you're placed on a 90 minute hold time because you can't contact someone directly.

The dryer was making a loud noise and I can’t take it anymore. The contractor of American Home Shield came out. However, I failed to give their rep the part number so the contractor got that. Then he came the following week and not more than 10 minutes, the dryer was fixed. He was very professional and stated that if the problem continues, he'll be here to help and fix it. AHS met my expectations.

I've been with American Home Shield for 20 years and that says I'm happy with them. When I had a leak under my bathroom sink, I just called, they set up the appointment and the contractor came, fixed the sink and then left. The only problem I have with American Home Shield is that the initial people that you deal with, they’re very resistant and very rude. You’re trying to explain something and they’re not really listening. Like one time I was trying to explain to the rep that I needed somebody and it was basically an emergency because I have a health problem. They said, "Well we’ll get there as soon as we can", but I needed to get somebody here sooner than that. That part of their service has gone down tremendously. Other than that, I had no problems with the contractors that were sent.

I've been with American Home Shield for two years and in general the experience has been good. But when you're making phone call into them unless you go through the automated system to schedule for some sort of work that need to be done you can get a live body and you will be on hold for more than an hour. So if you're calling to schedule you have to go through the automated system. Otherwise you're not going to get through to somebody. That's been my experience on more than two occasions. Other than that I've been satisfied.

We currently have our warranty with American Home Shield and our experience has been good. Their claims process was very easy. I just go online and file my claim there. A month ago, we got a plumber to come out and clear out a pipe. AHS also helped us out with the air conditioning and heater units. The contractors have been very good. I've not been disappointed with any of them yet. They cleared the pipe out, and it gets blocked up again, eventually, cleared that again. But it's got a bulge in it and to replace the pipe is a $10,000 job. They replaced the blower and main unit for the air conditioner and heater combination. And it's been working fine since then. So far, we've been happy with AHS that's why we kept going with the warranty beyond the first year.

I had a circuit out and submitting a claim online for it to American Home Shield was pretty easy. The contractor came over when he said he was going to be here, and he fixed it. The only problem I’ve ever had was when I filed for another claim a few months back for our Samsung microwave. They assigned a contractor and said that he would contact me. However, before that happened, I got another email from them saying that they had assigned somebody else. And then, I spent the next over a month getting bills from them for the $150 service fee. I did not appreciate that. They blamed it on their computer that could not handle it when they had switched from one contractor to another. But when they looked into it, they found out what had happened. Also, the only reason I knew that was that the call or the email stopped. They did not call or email me and say everything has been straightened out, which they probably should have. Nevertheless, I have recommended them.

My water heater went out. Submitting a claim to AHS didn’t take any time at all and I did it on the computer. I gave my credit card and they took the $75 charge. The contractor who came out was very professional and did the work. When they went down, they saw water everywhere. I don’t have water in my bathroom so the repair made me happy.

My air conditioner went out in June. I didn’t get a new one put in until August 8th and around September 8th, the air conditioner froze up and that leaked out all the Freon. I called on American Home Shield the 60th day and the rep had trouble getting someone to come out. Someone finally came and found out that I had a bad coil in my brand-new unit. The coil has been made and American Home Shield said that I should be responsible for the Freon. But it's a brand new part and I don't think I'm responsible for the Freon in it. AHS said that it’s in their book that a person is responsible for the Freon in their AC. It’s understandable but it was a whole new circumstance and it was a faulty part of a brand new air conditioner that only worked one month.

AHS in past year has become the worst home warranty co. They do not answer their phone for 45 to 60 minutes minimum. They have hired unprofessional (mom and pop off the street type of repair people). Even they have hard time contacting AHS. They do not get back to you. This is their way of not doing the work and taking your money. It was a good co. but now they are the WORST CO. I DO NOT RECOMMEND THEM TO ANYONE. As soon as my contract is over, I will change the co. They have the worst phone holding time with standard message ("at this time we have a extremely large call volume"). This does not mean anything. Horrible, horrible, horrible.

Had a stoppage issue earlier in the year - called AHS who sent their contracted company to rod the pipes - the plumber seemed unsure of the problem and could not find the trap opening and suggested cutting the pipes to get the rod in. Huh? Well, he called AHS to get authorization and was told that cutting of pipes is not covered under contract. As I didn't want the pipes to be cut, I showed him an alternate trap to the pipes and he tried plumbing through there - no success. Then came the head honcho of the plumbing company, inspected the entire house plumbing and said that things needed to be re-piped and that the stoppage will never be truly gone. Huh? He tried rodding - no success.

I had a problem with my air conditioning. It's easier to submit a claim to American Home Shield online but it doesn't matter whether it's on the phone or online if I don't get any result. The technician they sent diagnosed that the AC is not working and I'm not happy with the outcome. They are saying that it's a preexisting condition. That's ridiculous. It broke down on me and every time I called, American Home Shield is saying that it's a preexisting condition. I only called them two times. They still haven't fixed my air conditioner. AHS needs to satisfy their customer. When I have a problem, I need my insurance to act as an umbrella to cover me. But when they're not covering me, it's no use that I get the insurance. I want to cancel my account with them.

I was with AHS for over a year. I've been paying for my services, $50 a month and never had a problem. And then when I finally had a problem, it took them over three months to fix the problem. My washing machine was messed up. I have four children and a husband and we had to start going to the laundromat and wash our clothes. They were saying that they were getting people to come out. The first person who came out was a man from Sears. He came out and told them what was wrong. They wanted more opinions on it so we had three or four different people come out and give the same advice. Everybody kept saying they just needed a new washing machine. But AHS wouldn’t do it. They kept sending other people out to look at it and test it. They bought several parts for the washing machine just for it, after the end of three or four months, they end up having to purchase a new washing machine altogether.

I filed a claim to American Home Shield over the phone for my broken oven. Their rep was attentive and everything was handled in an efficient manner. Their contractor was professional. He ordered what was needed and he came back and fixed my oven in a timely fashion. My oven now works wonderfully. It was my first experience and I'm very pleased with AHS so far.

We had a garbage disposal go down so I had to call a claim to American Home Shield. Dealing with their rep was fine. The contractor who was sent out was very pleasant, and everything is great. The performance has been good since the service.

My refrigerator went out the day after Thanksgiving. So, I called American Home Shield and they sent somebody out. He gave me a time between 12:00 and 4:00 but he got there about 1:30. We pulled the refrigerator out and he saw right away what the problem was but he didn’t have the part and no one had the part so it had to be ordered. He got on the phone, ordered the part but it couldn’t be delivered until Monday. So, he went and picked it up Monday and he came to my house Tuesday, put the part in and everything is fine since then. I got the home warranty for that and it worked out just fine. Of course, I wish I didn’t have to do a couple of things I needed to do, but I can understand that companies can't have every part of every appliance just sitting around. So, I'm fine with it. My experience was great. As a matter of fact, I talked to my sister and brother-in-law and he went right out and got an American Home Shield warranty too.

Our AC was not heating properly and the contractors put something that forced the thing to light up when lighting. But, the thermostat would not properly sync with it, so they put a thermostat too. Since then it has been working pretty good. Claim submission was easy and they greeted me and asked for the problem. When I said there is a recall, the rep I was dealing with said that they are going to put a recall and that it won't cost me anything. The people who were working on it called me back and informed me. They came out as they said they would and it was a systemic process and that was good. I had a good experience with American Home Shield. There are some other problems at one point, but they usually come out and fix it. It’s a good company to get. They stand behind it, and they’ll send people down until they get it fixed. If they can’t get it fixed, they’ll get you another one.

My air condition stopped working downstairs so I had to open a ticket with American Home Shield and find the contractor. Using the app, I put in the ticket and they were able to help from that onwards. It was flawless. However, the first contractor wasn't very responsive and I had to call him to set up an appointment. I had to keep calling, which was uncomfortable but necessary, and it took a lot of time for him to come. Then he wasn't able to help much because he needed to look at the unit which is in the attic and he couldn't fit very well in the attic.

We submitted a claim with American Home Shield to have water heater replaced, and it was a pretty frustrating experience. We bought this warranty with the idea that it was going to save us money, but it didn’t save us money at all. We had to have that water heater replaced, and by the time they were going to replace it, they did all of what they said were upgrades and necessary changes to my plumbing line. I ended up having to spend as much money as it was to just hire a plumber, which is in fact what I ended up doing.

My air conditioner was not cooling. I called AHS on a Thursday and the contractor wasn’t able to get out until Monday. We had a cool front come in over the weekend so it wasn’t that bad. It saved my life. AUS Air is the only ones that ever come out and they’re okay. They seem to know what they’re doing. However, the techs are not all that great. I don’t particularly care for contractors that come over and ask to use my restroom but that is something they need to do before they get to the house. And they’re very difficult to get back in touch with and AHS is very difficult to get in touch with as well.

We had American Home Shield work on a pool, and it’s worked so much better since the repair. Submitting a claim was very, very simple. Their website is very user-friendly, but I wasn’t able to submit the claim through their website because they didn’t have my account number set up with my address. But I have since then, set up through the website, and it was super easy. One downside of submitting online, however, is that it’s very general. So, you’d have to explain. Sometimes, there are a couple of different issues, and it would be helpful to be able to talk to a real person.

My toilet was clogged and I couldn’t use it. I submitted a claim online with American Home Shield and paid for it. Then they called me the next day within 12 hours and they were able to work with my schedule because I had to work. The contractor was really nice and knowledgeable. He explained what he was doing and made sure that I was okay with it. He snaked the toilet and made sure everything was not leaking or no seals were broken. I was pleased with the whole thing.

I ended up paying for something that the contractors didn’t do because AHS didn’t cover everything. So there was around $200 that I had to put in there. The tech was courteous but he couldn’t figure out the circuits to turn off the hot water heater. The company that came out to fix the damage that was done, ended up putting it back in. It's fine except for now I got another leak as a result of the water heater. Someone said that there was not a shut-off valve installed but I have no idea.

My house had shifted and I couldn't lock my front door so I called and talked to a very professional rep at AHS. A contractor was sent out and he was very good. He told me a certain timeframe then he called me up and asked if he could come sooner. I said no and he said it was fine. He was very respectful and he did his job where he had to move the lock a little bit. It was very nice.

My oven repairs started early in the year. I tried to fix it myself and I did not succeed. It was more complicated than I wanted to deal with. I scheduled a service one time before the most recent. The technician came out and he replaced the gas valve on the oven. I thought it would work after that but it did not. I kind of stopped using the oven for a couple of months and then I realized I wanted to use it more. So I scheduled this most recent one to try to see if we could get to the real issue. And it seemed like the technician did. He was very professional. He answered my questions as I was talking to him. He was nice to talk to in general. He was efficient and didn’t waste any of my time so that’s good. Also, I like how easy it is to schedule the service appointment. I don’t have to do much other than go to the website, file the claim, and the rest happens so that’s pretty convenient. I have no complaints on American Home Shield.

I've been with them quite a while and I've never had any problems. They’ve always been very good. Recently I had heater problems and sent the same bunch of plumbing people and who's been here before. They went out of their way to make sure we got taken care of because I'm 94 years old. We were a little nippy a couple of nights, but that couldn’t be helped. It was winter and I had to get parts. It's holding up well so far and overall I'm very satisfied.

Right before Irma came through, we had our drains backed up. And what we did is call American Home Shield. And they said they would send somebody out. But some reason for miscommunication, nobody came out until the day we had to evacuate. When we came back one of our rooms got really hit with the hurricane. But we still have the backup drain so we got somebody to come out and they said they can't go on the roof. We were with water and the monsoon in one side of the house, and in the other side of the house, we got the drains backing up.

My experience on my plumbing claim with American Home Shield was fine, and making the claim was easy. The filter in our faucet was clogged, and the contractor who was sent out was great. The faucet works fine now.

I filed a claim to American Home Shield for a refrigerator and the process was easy. Somehow, something got mixed up when they were coming out but we finally got it straight. The contractor who came was very helpful, very nice and polite. We kept getting water in the refrigerator, water was just running out and there was so much water. We looked everywhere and we couldn’t find what was happening. So he came in and took it apart. And then, it was frozen in the back wall of the freezer shield. So, we just got the hair dryer, thawed it out and fixed it. With that experience, I thought AHS does good.

I submitted a claim online to AHS recently for an air conditioning issue. Their website is good but they need to improve their response there. I ended up having to call them to make sure that they got it and I got the impression that had I not called, nothing would have happened. Other than that, I was impressed with the quality of the people who came out. The contractor, Total Air Care, has been out four times with different people every time and they've all been fantastic. They know air conditioning and they were able to finally get my system working. Since then, my air conditioner has been perfect and doing great. All has been good and AHS has been great.

I called American Home Shield to request a claim for the water heater and got a hold of somebody as quick as I could and they got back to me the following day. However, trying to contact the person takes forever and some of the people who answer the phone were not too knowledgeable. The first representative I spoke to was a little confusing that I had to call back. The one girl gave me a little wrong information. But the second time I called back, it got a little bit better.

When I placed the service order for the washing machine, American Home Shield got somebody to fix it and it didn't take the contractor very long. But when we had a problem with the air conditioner, American Home Shield said it would take a week for somebody to come out and fix it. And it was terribly hot and we were just burning up in our house. So I called back American Home Shield and told them that this was unacceptable. They are supposed to be a large company and it won't take them a week to get somebody out to even look and see what the problem was. Then the rep said that they have two companies that could come out and look to see what was wrong. She looked at their availability but it was going to be the same day, just earlier in the morning.

Submitting a claim online for my washing machine was easy and the contractor was excellent. He was very professional and courteous. However, the extremely long hold time at American Home Shield was ridiculous. I waited on the phone two hours one night. One hour was one part and then they changed for me to another department. It was another hour’s wait and that was one time. The second time, I was on hold for an hour and I felt like I was being tricked because I couldn’t get what I had before. I had a blue washing machine and the guy on the phone wanted to tell me that I could get a higher replacement amount if I would tell him the color. So, I had to call back several times and start all over to try to get a higher dollar amount and still, I came out of pocket for my washer.

I had a hot water heater leak in my home and my downstairs heating unit went out. There was nothing that American Home Shield can do for the water heater because when it was put in the wrong place and they would have to drill a hole outside the house. But American Home Shield don't cover that. The downstairs heating ended up being $700 because American Home Shield didn't cover the Freon so I had to pay for it. The contractor needed to do some modifications because my unit wasn't up to code. Overall, the contractors were great. They were very personable, and they both seemed to know what they were talking about. But I'm really not satisfied with American Home Shield. We have a warranty but we still spent $700 on home repairs.

A microwave was out and a stove was out too. I submitted a claim online to American Home Shield and the site was very user-friendly. The contractor called right away within 24 hours of submitting the claim and came out at our convenience within a week. Everything is working fine now. One issue took a couple of visits to come out, but it all worked out in the end. Everything was good so far.

I have carried American Home Shield for 16 years and it's a good deal. So far the only problem I've had was a couple of years ago with my air conditioner. It took a long time to get it fixed. But other than that when I have a problem I call in and usually the workers come out properly and they do what they need to do and I found all of them to be courteous and professional.

I've been with American Home Shield since I've had my house and I haven't had any problems so far. Recently, the outside outlet kept popping the circuit. And, then, the bathroom light, when I turn it on, it had sparks. And so, AHS replaced both of them. It was really easy to submit a claim with AHS. I just did it online and I didn't even have to know my policy number. The contractor was very polite, on time and he explained things to me. The wires were loose inside the wall and he could have just retightened it, re-looped it, and tightened the screw. But he went ahead and just replaced it just in case and he explained everything. So far, everything's fine since the repair.

I'm very happy with the insurance that I have with AHS because when I have a problem, I call them and my problem gets fixed fast. About a month ago, I had a faucet leak so I submitted a claim through the phone. I spoke to a computer and the process was very easy. The tech called me back the following day and set up the appointment. Then he came and fixed it. He was early and professional, plus the faucet works great after the repair.

I had a plumbing issue and an air conditioner issue and they handled it just fine. I called AHS the other day and was on the phone for hours with three different people. Each of them was great. I was upset because of an issue that I'm having with my issues not resolved and the last rep was wonderful. I even commended her before I got off the phone because I was just thanking her that her attitude didn’t change on me.

I had my doors re-keyed through American Home Shield and everything worked out nice. The technician was on time. He was also very nice and he did everything really quick. AHS is a nice service to have.

I was having trouble with my heat and air unit. I called American Home Shield and they assigned a service person who came and fixed it. They did an excellent job and were very professional and courteous. American Home Shield initially said that they were not going to cover it and the contractor explained to them again what the problem was and they finally got it covered. I was happy with it. However, sometimes it's a little hard to get through American Home Shield.

and they called me back and set up appointment. The person they sent was okay and professional. He came in, did his job, and went off.

Our electric pump motor for an inground pool failed. I submitted a claim online through the website like I always do and got an immediate response and then a call the next morning on who would come out and take a look at it. They called and said they would try and come the first day late in the afternoon if possible. I told them it wasn't that big of a deal. The pump is not running all the time and it's Fall. We are about to put the board up for the winter -- put it in the winter mode. But they said if not they'd be in the next morning.

I usually call to file a claim with American Home Shield. I find the online thing to be a pain. I do a lot of things online but if it’s going to take more time to do it online than just call then I’ll call. I filed a claim for a garage door and the contractor wa very helpful. He did everything that was needed to be done and explained it all to me so I had a very positive experience. Everything works wonderfully.

American Home Shield took good care of the issue with a valve on my pool. I submitted the claim online and it was very easy to use their website. The contractor was very good. He had to come back with a part so he had made two trips, but it didn’t take long for him to fix the problem. American Home Shield did very well and I was impressed.

The heater was turning on but it wasn’t heating the house. So I filed a claim online with American Home Shield and the technician fixed it very quickly. After the repair, the heater's working great. I also checked to make sure that other easy things that would normally cause the heater to be wrong were fixed, and that it will run well for the next ten years.

I am extremely disappointed with your service. I placed a service request for our refrigerator on November 15th. The refrigerator was not cooling down. You assigned Active Appliances to fix the problem. They put in a temporary replacement part which never did anything. They ordered the part which took over a week to come in. The correct part was placed in on November 30th. Over two weeks have passed by now and our food is getting spoiled. We called Active Appliances back to tell them the fridge was not cooling down and it took over 45 min. to get them on the phone. We called American Home Shield customer service and it took over 2 hours to get someone on the phone. There is no way to communicate with both parties in a timely manner. The refrigerator is a necessary item and one cannot function without it. Both parties seemed to not take the problem as an urgent matter.

The people that American Home Shield sent before were just awful. They over poured their freon and that was causing problems. Also, the lines had not been cleaned and they just wanted for us to call them back again. It was just a bad experience and I would never have those people back. I don't care if I have to live at 120 degrees. But the last people that came fixed and cleaned everything.

We have a two year-old washing machine and the fabric softener cup wasn't draining. The valve that sent water in there wasn't functioning. I filed a claim to AHS and I got a call the next day from the local contractor. They came out the following week and had to order the part, and took a couple of weeks. But I wasn't upset. It wasn't any sort of an emergency. So overall, I'm pretty satisfied.

Our dishwasher stopped working and the plumber AHS sent came when he was supposed to come and replaced it. They did what they were supposed to do. We've had AHS for almost two years and we were kind of thinking of getting rid of it because we haven’t used it and then we did and I was like “Oh, I don’t know.” I called in the claim and the rep was warm, nice and easygoing. He didn’t give me any grief. It was a very old disposer, and so I kind of thought they might try to put a bandaid on it and the tech didn’t. He just said “Nope, this thing is trash.” He had one in his truck so I didn’t even have to wait. He didn’t even have to come back. He said, “If you have any trouble with it I want you to give me a call,” and I haven’t had to. I would consider using him again for other things.

I was taking a shower when the handle broke and I couldn’t turn the water off, and when it started, it started immediately. Everybody at American Home Shield was perfectly nice and so it came to having someone show up. The first company was horrible. They never showed up. I called them three or four times and they never bothered to call me, not even after American Home Shield called them. It wasn’t a big repair, and that’s what was frustrating about it. I've got an older home that doesn’t have a valve where you turn off the water at the house, and I basically had no water until it was resolved. So as far as whoever that company is, American Home Shield should not be referring them and should never refer them to me again.

Having American Home Shield is well worth the money. They’re excellent and very professional. We've been with them for about eight months now. When my air conditioner went out, we started a claim over the phone then ended up online. It took about 5 minutes to speak with somebody and the representatives were great. The contractors sent out were awesome, very much professional and on time. The AC was repaired and is working great now. We have already recommended American Home Shield to a friend.

The refrigerator is making a beeping noise and my wife called American Home Shield and then she set up the appointment for them to come check it and see what's wrong with it. The technician was very knowledgeable and courteous. When they came out to check it they had to order a part and I'm just waiting for them to receive the part so they can install it. The only thing is that they haven't got back to us. But I will highly recommend AHS. I've been with AHS for about 5 years and my experience with them overall has been very good in a sense of very courteous people that came to meet us, talk about our problem and the work was done. We've used them before and the work was done very professionally.

Over the summer a lightning struck near my house and caused some damage to one part of my house and my heat is just installed up in the attic. I’m thinking it was just something minor. And so there I saw that I need to call my homeowner’s insurance. There were delays but I’m not upset with them. I understand it was a holiday and then the process they’re going through the insurance. American Home Shield fixed stuff before. They’ve been very professional every time I work with them because I look back at some of my other paperwork and I saw they still work. I talked about them all the time. I tell people all the time they need to get American Home Shield.

The heating does not work. Sometimes it's on, sometimes it does not turn on. It was easy submitting a claim to American Home Shield. In one day, they sent out a technician but it took several times for the technician to figure out what's wrong and fix the problem. It turns out that the electronic board has some problems but it's working now. The technician was very good. The whole experience with AHS was very good. We are considering to purchase it again next year.

American Home Shield's representatives and the contractors they sent out were very good. I submitted a claim online and it went pretty smoothly. AHS provided a solid work and everything's working fine at the moment.

Both my bathrooms were on breaker outlets, and one of the outlets was broken so both bathrooms had no power. Submitting a claim was fantastic due to the fact that I put it online, pushed the button and had an electrical guy call me in 20 minutes. I got the guy to come out the next morning and he fixed the problem in approximately five minutes. He was very professional. He came in and asked me what I felt was wrong and I told him what was wrong. He went right to the outlet, fixed it, told me what was wrong and he was out the door. Now it works fine. I didn’t even know that that was covered for this year until I got a notice that I need to pay to keep it, but I know now and I use it too. American Home Shield is really good and is worth every cent that I pay. It would be ridiculous not to get them for $55 a month on things that are very, very expensive.

There was a leak in the refrigerant line of my AC so I called AHS and spoke to a very nice and professional rep. A contractor was sent right away who assessed the issue. He fixed the AC by other means to get it going right away and so far, it's been good. The only part that I didn't like was I had to pay out of pocket for refrigerant. But I look forward to retaining AHS for services.

I had an excellent experience with American Home Shield. The water kept running in the toilet, so they took out the inside of it and replaced it. Their rep scheduled the appointment, signed me up to have someone call and I know now that they do payments upfront. Everything went fine and I was very pleased. The contractor did a great job too. He came in and did what he needed to do. Then he made sure that I was satisfied with it because he tested his work and he gave me some pointers to look for if it wasn’t done correctly. The job was done, it flushes well and float back up. Before the repair, it was a big inconvenience because of the noise of the water running and I knew it would cause my water bill to go up so I had to turn the water off when I wasn’t using it.

I was not very happy with the fact that the communication with everybody trying to get something set up was not easy and that what I was told over the phone could be done was not able to be done because the fine print tells me totally opposite. I had somebody come out for the furnace and all of them said they can't do this type of furnace so then we had to find different sources in order to have this taken care of. Then trying to have the plumbing done, the plumber said he can't do it the first time he came because AHS won't let him. Once he was able to get through and talk to somebody, he was able to get it done. The contractor was fantastic.

American Home Shield offered us safety inspection, furnace inspection. If they find anything wrong they'll fix it. So, I signed up, did it, they got somebody right out. And did what they were supposed to do. Filing claims with AHS was easy. I do everything online. Trying to get one of their representatives on the phone is beyond a nightmare and a complete test of your sheer will and determination. Because, I've not been on whole less than 45 minutes waiting for a representative. Usually what I do is I get my home phone, my two cell phones, and my wife's phone. And I call in on everyone's of those phones until I hear somebody pick up. And then I grab whatever phone it is.

My refrigerator didn’t work and submitting a claim for it went great. I did it over the phone which was easy. The rep was very good while the contractor that was sent out was a really good guy. Everything was resolved as expected and we're very happy. I'd highly recommend American Home Shield to anybody.

My wife appreciates AHS so long as they keep their promise. We had about four calls since we moved into the house and they responded well on all of them. We had to talk to a manager about a couple technicalities. They’ve been quite willing to do what they said they would do. The most recent claim was for heating and air conditioning. There was a little discussion about technicality but it turned out fine.

We have had our family here for Thanksgiving, and my son told us that the sink in the guest bathroom was running slow and was backing up. And because we’re on a septic system, I just didn’t want to have any trouble. It has always been easy to submit a claim to American Home Shield. I called this one and I just pushed numbers in the automated system and it was very simple. The contractor who came out was very pleasant and very knowledgeable. He didn’t find any significant problem, but he gave us several suggestions on what to do should that happen again. Our plumbing seems to be back to normal since the repair. I’ve tried several companies and I’ve always come back to American Home Shield.

It was very difficult to get American Home Shield on the phone. I called them one day and I stayed one and a half hour waiting. I put them on hold until I got a representative to speak to. It's unacceptable as a customer to be put on hold for one and a half hour. They do a good job once you get them on the phone, but it's very, very irritating that you have to be subjected to these kinds of delays. And when you complain to the person who comes to the phone, they will say, “Well, there's nothing we can do. Sorry.” or “I'm sorry, but that’s the way it is.” They need to improve on that.

I made one claim to American Home Shield for an air conditioner where I live. I called them on the phone and waited an hour and 30 minutes to talk to somebody. Somehow it wound up into two claims, one for the AC and one for the heat pump, which I never made, and they tried to charge me a service fee for it. I called them twice to take care of my issue but 75% to 80% of the time I ended up having to call to find a company to come out here. And then if it was one that AHS is not dealing with, I had to pay and then they reimburse me.

I submitted a claim online to American Home Shield a month ago, and it was regarding the backflow valve on the sump pumps. Doing it was easy. The plumber sent was very good and I would use him in the future again if I ever needed a plumber. I have had AHS for a number of years already. They saved me a lot of hassles dealing with my own home and some rental properties.

Our AC had been going off at the same time every evening and would come back on during the day and then it wouldn’t come on at all at one point. I submitted a claim with American Home Shield and it was difficult. It was hard to explain to them that it was going off at intermittent times. The times it was going off was after business hours for the AC people. So, American Home Shield would let the AC people come during the day when it worked and then nobody could explain why it wouldn’t work and they wouldn’t send them at night when it didn’t work. So then, it wasn’t until it totally stopped coming on that we were able to get help.

I had a garbage disposal claim that I filed online with American Home Shield. Their website was very user-friendly and the contractors that they sent out were very good, fast, efficient and knowledgeable. They replaced my garbage disposal on their first attempt to fix it because it was broken. I’ve used AHS for years and I've found them to be very timely in everything. Their cost could always be cheaper, but I don’t think it’s out of line. They’re really good and I wouldn’t use anybody else.

I had an issue with the hot water where the water wasn't as hot as it should be coming from the faucet of the shower. My shower was only lukewarm, but all the other faucets in the house get really hot. I submitted a claim to American Home Shield online and the site is user-friendly. They sent a guy out who called me before the appointment and told me he was on his way. He got in the shower and showed me what the issue was and what had happened before he fix it. He really knew what he was doing and took about 15 minutes to fix the issue. It ended up not being a water heater issue and he was able to figure it out quickly. I got my hot water back and I didn’t know that anything could go that smoothly. The experience went better than expected.

I've claimed for an icemaker to American Home shield. The problem started two months ago. I made the claim online, and compared to First American that I've had before, American Home Shield's contractor did a great service. I love him!

American Home Shield did an excellent work. I had no problem contacting anybody. I have been with them for quite some time and I really had a great experience with them. I talked to their rep over the phone and they always send me information. They were always polite, amenable; knows all the ins and outs of the contract and answered any questions I asked. And they explained everything thorough to me because I know things are changing. The contractors are also great. Sometimes they go beyond. All the contractors that ever come to my house if they see something wrong they go on and check it. Everything is on point and I'm always telling someone that I know that has a home that they need to get American Home Shield.

Submitting a claim online for my freezer was very easy and the site was very good. The claim went smoothly and the contractor sent by American Home Shield was very nice. I had the same issue with two of my freezers at first. One is working fine now but I am having another issue with the other one and I haven't had time to call it in yet. Still, everything was great.

I've used American Home Shield a handful of times and each time, the contractors that they sent out were really nice and they answered my questions. My washer broke and the guy had to come out three different times because there were issues. He was very professional and came out as soon as he could and it’s really nice. Having a home warranty gives me peace of mind. It’s one less thing I have to worry about instead of worrying about people ripping me off. I like the protection of it.

I submitted a claim with American Home Shield online and they emailed me who they were going to use so I just called him to get the ball rolling faster. I had a stoppage in my plumbing and they had somebody out in a few hours to fix it. The contractor was really nice and professional. American Home Shield is a good investment.

American Home Shield’s website was easy to navigate. I submitted a claim for the microwave and oven online. The contractors they sent were professional and the oven has been excellent after the repair. But, I’m still dealing with the one for the microwave. My experience had been positive but I liked it repaired sooner because it’s hard to function without a working stove. The process took three weeks since they had to order the part from somewhere.

I was having problems with my water heater. It was overflowing and spilling out water at the overflow tank so I filed a claim with AHS and the contractor they sent was able to let me know that it was the pressure regulator that was on the house that was causing that. They handled it and fixed it so very very quickly and I haven’t had any problems since.

My first experience with the washing machine was a mess because the parts weren’t here. The day that I thought that American Home Shield had me scheduled for, they called and told me that they didn't have any schedule for that day. It took some time because I was leaving town and I had to be scheduled for a later date, but I I stuck with it and eventually it was reviewed. The most recent tech was here for my refrigerator and he was very early. They came at the first part of the agreed upon timeframe. He was quick, efficient, professional and solved the problem with the circuit breaker. Today was a good experience as well. He came and found the problem right away but the part was not available so he rescheduled to come back next Friday when the part comes to put it in. One claim I did online and the other one I did on the phone, and they were both easy.

The air conditioner was making a noise so I called American Home Shield which was short and quick. The contractor came right out the next day and found out it was the air filter. He went ahead and checked the air conditioner while he was there, and my wife was very satisfied with him. The repair was simple and easy so now the air conditioner is in good shape. I switched to American Home Shield this year and that was the first time I'd used them. My experience was very nice and much easier than what I was going through before. I'd recommend them.

The most recent claim that I had was I had to replace a washing machine because it quit running, and I had a perfectly wonderful experience. I had a nice Whirlpool Duet that would only do queen size loads, and American Home Shield determined that it could not be repaired. I ended up getting a better machine. It was the same model but I got a king-size one, which is what I need. There were a couple of pauses but it wasn't anybody's fault. My old pipes were coming out of the wall and the techs couldn't get one of the hoses off, but we were able to get that done.

With American Home Shield, submitting a claim over the phone is worthless. The wait time on the phone is awful and we've waited on the line for over 45 minutes, so we do everything online now and we get so much progress that way. And what they do really well is they cover what they say they're going to cover and they don't pest you around and try to deny a claim. There was what appeared to be staining from a leak in our basement and the dishwasher railing was off and wasn't closed correctly. The contractor was very professional and has great customer service. He took a look at things and diagnosed it quickly. He ordered two separate parts for it and came back in a week and took care of it. And the dishwasher works great now.

Service company came out, access the toilet issue without tools and quoted $1000 for a possible flange issue and rusty bolts. Stated he couldn’t get toilet removed. Call American Home Shield to report and resolve issues. 2 calls over 30 min wait time. CS was helpful document issue, forward my concerns to over group for callback. Miss call the next morning with callback number. Calling throughout day with no luck, 10 calls with 10+ hold times. No other callback. Fix toilet myself. Replace wax ring. Received form letter stating the toilet wasn’t covered under section 2.**. Called to cancel service. Could not get hold of anyone until I decided to call sales to buy a warranty. 20 hold!!! Do not use this company!!!

Submitted for service on hot water heater. Repairman came by. Told me I needed to drain sediment from heater. Stated he could not do this because may cause to leak. Called AHS. Spoke with Twana. She told me AHC service would contact me. Waited 7 days. No contact. I called AHC several times. On hold for 20 + minutes. No way to treat customers.

Don't pick AHS unless you are able to miss work for days to wait on unreliable subcontractors and spend hours on the phone with them arguing coverage or just getting status updates. I've been with this company for several years now and have had a couple of ok experiences, but for the most part it has been pretty bad. I have been without water due to leaky pipes now since November 22nd. I e-mailed and called to tell them it was an emergency since I have three kids and 3 pets at the house, but that had little bearing on their responsiveness. It took over 4.5 hours on the phone and two days of missed work for them to tell me the leakage was not covered under my contract because I would eventually need the entire crawl space re-piped.

Every time I call I have more than an hour wait time!!! It doesn't matter the time of day or night. No heat since the Monday before Thanksgiving, they had to order part and the contractor called today eight business days later and told me the part wasn't in yet. I asked her if we can order part from somewhere else and she said, "No. This is the company AHS uses."

I've been a customer of AHS for 3 years. I made a service request to fix 2 faucets that were leaking and a toilet that wasn't flushing properly. The plumber company AHS sent was Polar Plumbing. Polar plumbing refused to look into 1 of the faucets because the work order only stated 1 faucet. I raised the service request online, where it doesn't give you the option to say how many faucets are broken. I had also asked to look into a bath that was clogging, but because I hadn't put it on my original service request they would have to charge me another service fee for this. Never mind the fact that it's the same plumbing company on the same visit.

We have had an AHS warranty for over a decade. Most experiences and vendors have been excellent. The current vendor AHS has selected for our AC repair has been the most unprofessional company I have ever experienced. I have made every attempt to communicate this to AHS to no avail. The vendor is deliberately stalling to handle our AC repair. Going into the 2nd week of no air conditioning. We are being held hostage by the vendor and AHS - Frustrated beyond belief... Not to mention HOT!