American Home Shield Reviews

Our toilet was making a constant incessant noise that sounded like dripping water from the sink. I called American Home Shield and it took a couple of days before the contractor came out, which was to be expected. The guy was here for about 10 minutes and then the toilet has been fine. We've had American Home Shield in Arizona, and they used to charge 75$, but in California now they asked for a $100 payment. Still, I would recommend them. We had another home warranty last year and we had to wait for over two weeks to get our refrigerator fixed, but it hasn't happened that we had to wait that long with American Home Shield.

AHS keeps sending people from out of the area to do a job that could easily be done and even though I had to request somebody from the area so I didn’t have to wait as long, I did wait long. I contacted American Home Shield over the phone for the toilet and a leaking faucet. I requested someone local for this claim. Emergency Plumbing took one week to come out but they came on time and they were very cordial. The guy did the toilet, but he had to order a faucet and that took another week. Everything has been completed since then but two weeks to do it was a little lengthy.

The costs of AHS were reasonable. They’ve gone up a little bit. I had service last week that turned out okay. However, I would like to know if there was a $75 charge for the checkup and then also the $125 charge for the co-pay on the replacement part, which I believe was a capacitor. I believe if you call somebody in for a checkup and they find something and there’s a charge for that, the charge should be deleted if it leads to the actual work being done. But the service was satisfactory.

I reached out to AHS to report an issue with the ice maker on my refrigerator and they sent Beyer Appliance. The technician was very professional, friendly and was on time. The claim went great and I couldn't be happier. I also had a claim on my garage door spring and it was a pretty excellent experience as well. When I first called, the rep was excellent but then when I had to call them back, the second representative didn't exactly know what I was talking about. I assured her that springs were covered on my home warranty but she assured me that I didn't have that. I asked them to check it and she was eating crow after I told her what my coverage entitles. In the end, they took care of the issue.

My kitchen sink was clogged up and the contractor came out the same day that I called in the claim. The tech was very good and very knowledgeable. He was explaining about the clogging and what it was. So, he was rodding it out and it was coming out. The sink is draining fine now.

Precision Appliance Repair, the contractors, came out for my dryer and microwave three days after I called it in with American Home Shield. They were great, professional and reliable.

I filed a claim with Home Shield for the washing machine. It was vibrating hard. There was no availability for a technician, so I had to wait like five days before he came out. He came on time and in a matter of about 10 minutes, he troubleshooted it and said that the bearings were going out and that there was nothing else to do as of that time because the expense to do the repairs was more than what my home warranty would cover. We decided we’re just gonna use it up until it dies.

A sewer pump in the basement went out of whack. The problem was quickly identified, isolated, and repaired within a week. The tech explained all the problems and what was likely that happened and he provided the temporary solution till he came back and fixed a new pump. Everything was done very well. It was a very good experience.

We're with Home Shield for about a year and a half now, and we just had our second claim. We had some plumbing issues and after I put the claim online, they had somebody from Diamond Plumbing call me and that contractor came out in a couple of days. They also called to tell us when they would be here. Once they got here, they kept us informed of what the problem was and what they were going to do to fix it. They were in contact with Home Shield as well. The problem was much more extensive than we originally thought, so they took about 5 days and the same people were here the entire time. On the final day, they just needed to do some final work which was some minor stuff. They were all very professional and did a good job. So, we’re happy with the contractor company as well as the way that Home Shield handled the claim. They did it in a timely manner and everything is perfect now.

I make claims through the Home Shield's website and once you let them know what you need to have repaired, they tell you right then and there to expect one of the contractors to contact you within 24 hours. The contractors will either send an email, a text or a phone call. The contractors are very courteous and professional. Recently I was having issues with my garage door, and Choose the Right Door came out this week to repair it. AHS is worth the money, and I value the easiness of having a contractor come to my home instead of trying to do the refrigerant on my own.

Another firm put in a thermostat in August and I could not get any heat in that section of the house. It turned out that the thermostat that was installed was defective. In submitting claims, I've used American Home Shield's website virtually exclusively. I did this claim on Friday and they contacted me on the same day. Then, it was on Monday when Crispy Air & Heating came out. The contractors were fine. Then first guy who came in identified what the problem was, but he didn't have the thermostat on-board. So, they had to come back a couple days later to replace it again. Now it is working and everything has been fine. AHS did a good job. They were quick and confident.

I had three switches in the bathroom - one was a fan, an overhead light, and an exterior light. All three were non-operable. Submitting a claim through American Home Shield was easy. The irritant for me, and I’ve had this before when I had an American Home Shield warranty in a prior state, was that they break the process into multiple pieces. They send a low-tech person you pay $75 that goes, "Yup, you got a problem." And then you have to take off work for a second time to have them then come fix it. That’s irritating.

I got an email from AHS saying that they had a special tune-up for $75 and that I could pay online, and the guy would come out and check everything about my heating system before wintertime set in. I did that and the tech from Carolina Heating & Cooling did come out. When he was doing all the checking, he discovered a part that was just on the brink of failing, and he said, if it fails, it will break, and if it breaks, the parts may get into the fan and other things, and it may cause a lot of damage. So, he recommended that I replace it right then on that visit. He said he had the part in his truck. He called AHS to get an authorization because he had to write a separate ticket for that because the $75 only covered the inspection part. I got on the phone and verified that I knew what was going on and that was me. The AHS rep authorized it and the tech wrote a ticket up and replaced the part and left. He was very professional.

I’ve had excellent service with American Home Shield. They are very convenient to enter a service request online and both they and their service providers provide frequent updates via email or text messages. Their service providers are professional. They show up within the allotted time window and they do the job. Sometimes they can’t get the job complete in one visit due to parts issues, but they know what they’re doing. I’m very happy with American Home Shield.

When I had several plumbing issues, I called the American Home Shield number and asked to speak to a person. If you do it online, you can submit one thing, but if you have more than one issue for the same technician, it has to be on the work order or they won’t do it when they come. Generally, when I call AHS, they send Greenway and it could be days before Greenway could get a plumber out so I specifically asked for someone else. The contractor who came was very knowledgeable and came very promptly. We had some slow-running drains, a toilet that wasn’t working right, and a leak under a sink. He fixed them all.

I've been very happy with AHS, especially since I learned to do the online thing. A couple of years ago, I needed something and they held me for an hour. I just kept the phone on and did my work. I'm not computer literate so doing it online was hard but I figured it out and it was easier. I can go on the webpage and when I put in my number and address, it tells me what my coverage is, which I like. Also, I've had several issues in the last two weeks, but so far everything has been okay. I like AHS and I've been satisfied with the work.

The water heater had a leak inside. ASAP Plumbing Service #2 came out and took care of the issue. They determined that we needed a water heater and the next day, they were back out with a new one and installed it. It was a great experience. I've been with American Home Shield since we bought the house in 2009 and it has been very easy to submit claims to them.

Astro Appliance came out for the dishwasher. This was my first repair since I signed this contract, and the interactions that I had with AHS was appropriate and timely.

We’ve used American Home Shield twice and it worked the way we wanted it to. It’s been straightforward and simple. We’ve been happy. We put in a request over the phone for our plumbing claim, which was easy and they sent Mayes Plumbing. We’ve had them come out before too. They worked on two different claims and issues and it was easy to work with them. They were very professional, so we were happy with them.

I had a furnace problem and Cabot Mechanical was amazing. They called me on a Sunday and got me scheduled. They were there the next morning at the exact time I wanted them to be there. The tech explained what he was doing, he was meticulous, careful, triple checked his work, courteous, friendly, polite. I couldn’t be happier with the response that I got from American Home Shield.

My range stopped working one time and there was an error code that came up on the screen. I submitted a claim to AHS and they sent Wright Appliance Service & Repair. The contractor was fast and immediately said what was wrong with it and tried to look for the part. AHS tried to look for the part as well but then said they were gonna issue a replacement.

We were told by an inspector that there was an air leak. I submitted a claim over the phone to AHS and the reps who helped me were great. A Plus Comfort Air and Heating, LLC went out to do service. They were very accommodating and were able to come out the same day whenever they got an opening which was nice. The techs came and confirmed the leak was normal. They re-taped everything for peace of mind then said everything was good to go.

I filed a claim to American Home Shield online for my dishwasher that was not closing properly. The technician was assigned, and he came and fixed it. He showed the issue to me and he had to replace something, in which he had the part. He was very professional and he did a wonderful job.

We just moved into the house back in April and we noticed recently that there was water accumulating in the vegetable drawers of our refrigerator. It looked like there was condensation forming on the back of the refrigerator and there was a drain for that that it looks like in the design, the design anticipates the condensation and provides a way of draining that, and the drain was obstructed. So the person from Optimum Appliance came and had to have a special tool to blow out the drainage host so that it would drain again. I was delighted with the contractor. He communicated with us before he came. He said, "I can see you earlier, is that okay? I'll be there in about 10 minutes." He was here in 10 minutes so he was here when he said he would be here. He was respectful and had shoe covers for the house when he came in. He did the assessment, everything was timely and he left.

We had back up in both our bathrooms. If we flush the commode, we got water or whatever was going down. They came back up into the shower and the tub. So, I simply went online and made the claim to American Home Shield. Their website was self-explanatory, but finding the claim page was a bit of a challenge. I found it without that much difficulty but it seemed like I had to hunt for the page. But once I found it, filing a claim has been very easy. My particular problem was we had what I would’ve described as a back up. But on their website, it said stoppage. So, I just used the term stoppage. I considered it to be synonymous with blockage. I received a notice that someone had been contacted and that they would be getting in touch with me within a few hours. But the company, Super Plumbers, took another two or three days.

I had an issue with my icemaker/water dispenser on the fridge. I went to change the water filter inside the fridge, and when I did, I went to bleed out the air in the filter. But as soon as I pushed the filter or the water dispenser, it was sending out the ice and the water would not shut off at all. It was all over the place. And the only way I could shut it off was to open the door, and then I had to lock the buttons out. That was where things went haywire. I scheduled for a service with American Home Shield online and then their rep called later over the phone for me to explain what was going on.

I called American Home Shield because my furnace was making a lot of noise, and it's in the attic. When Right Tech Heating and Air went up there, they didn't find anything wrong other than it needed to be cleaned and serviced, and they charged me a couple hundred bucks and cleaned and serviced it and it's fine. They were professional enough. The only thing that I had any issue with was that, they have a special where you can have your furnace cleaned and serviced for $89, but the contractor charged me $199. So, I thought that was a little strange.

We had a claim for the dishwasher where AHS sent out David’s Appliance Services. It went great. The claim was resolved and today we received the check for the reimbursement. They told us upfront that we'd get the check in about three weeks and that was how long it took to get it. I would've liked it to be sooner though, considering that I had to put it on my credit card and I already paid my credit card bill since it was the last day before the new statement came out.

We went to turn our heater on for the year, for the first time, and it didn't work. We called American Home Shield and a couple of days later, Royal Flush AC & Heating came out and they were able to fix it. The circuit board had a problem and they replaced it altogether. In one year that we've been an AHS customer, we have called their customer service twice and the experience has been great both times.

We had a faulty ground-fault interrupter in the house, and on the same day that I called American Home Shield, their contractor called us. It was Certified Electrical Technologies, whom we have used before and one of our preferred contractors. They do a really good work. They replaced the bad ground-fault interrupter and that made things a lot easier at home.

Loyal Hand Appliances came out for the AC claim that I filed to American Home Shield. The claim experience was good but I had to pay two extra pounds of Freon because AHS doesn’t cover that. I needed two pounds of Freon. It was $120 and AHS only paid 10 bucks. So, that cost me $100 besides the $100 I gave the guy. Nonetheless, the tech was good. I've been with American Home Shield for five years now and so far, my interactions with their reps have been great. However, when I first started, it was $50 a call. Now, it’s $100. It jumped up by 80%. Other than that, they've been great.

With AHS, communication is fantastic. I like the fact that I don't have to call anyone. I can go online and do a service request. But when I needed it escalated, I was able to call and they were able to escalate it up. Recently, my thermostat went out on my furnace and I have an eleven-month-old. They put me with a contractor, but that contractor wasn't able to get out here and I would have to wait until they could schedule an appointment. I called AHS back and said that I needed heat that night.

My garbage disposal wasn’t working and I didn’t know how to clear it. I called AHS and their response time was so quick. They set me up with My Good Plumber and the gentleman came out and fixed it for me. He was very nice. He introduced himself and slipped on the little booties over his shoes so he wouldn't mess up my floor. He came in, evaluated the situation, and told me what was going on. I told him that I usually don’t use the garbage disposal because I didn’t want to accidentally put anything down there that shouldn’t go.

When I bought the house, I put the gas fireplace. I put a claim in to American Home Shield for some gas spills and the stuffed up pipe for the gas. When the guy from Service Contractors of Texas came, he found the issue. When I maybe kept turning my fireplace on, it was spilling gas. It was a totally a stuffed up pipe and not meant to be on all the time. So, the guy told me like, "Oh no, that's a stuffed up pipe. Perhaps you didn't have the gas pipe for the fireplace." So, I was very happy with the service. He found out why I was emitting gas, and he gave me some options to either go to a wood fireplace or a gas fireplace. And he also went on the roof and told me about the trim. Submitting claims with American Home Shield is easy. I've used them twice for the heater and the AC and they fixed it. So, they figured all of it and told me what was wrong. 75 for just an inspection is a little bit expensive, but it was a great experience and service.

AHS's service is normally good. It’s just their hold time is long but other than that, they’re always nice. One time, the water pressure in the kitchen was very low and the water would stall before it comes on. I turn the faucet on and nothing comes out for like a minute and then it starts running. The contractor came out and the guy that came said that it was my faucet and I needed a new one. So, he had to order that and then he would have someone come and install it.

When my AC wasn't working, American Home Shield's contractor offered to come out the next day but it wasn't good for me, so they came after two days. The technician was great and took care of it all in one day. AHS did a fine job.

The guy from River City Appliance was fine. The belt totally had stripped out after he had already replaced and fixed it after having been out three times, and then he said that the drum was deteriorating as well. There was couple other things that he said were wrong with the appliance, too. I didn't pay close enough attention because he said he was going to put it all in and that it may be cheaper for American Home Shield to replace it than to fix it.

We purchased a new home, and a warranty through American Home Shield came with it. We decided to keep them because they did a good enough job. We filed a claim when there was something wrong with the paddle in the fridge and they contracted Roadrunner. They were professional and they got it fixed right the first time. Having the fridge repaired made things easier for us.

With my last home warranty company, we could hardly find anybody to do any work for us. After doing some research and seeing AHS has providers in our area, we went with them. We submitted a claim by phone to AHS for our central air and their reps had me hooked up with a provider really quickly. Atchley Air came and the young fellow that came out and fixed our central air didn't waste any time. He just worked.

I had problem with my washer, and a guy from All Brand Appliance fixed it. He was on time, friendly and professional. He took care of it in one day. It was a smooth and easy claim. The washer is good now.

We had a problem with the disposal, the pump, and the leak water. Myers Comfort came and they were kind and did the repair quickly. Everything was okay.

American Home Shield is doing good but sometimes, they send very incompetent people. On the first claim, I had a very bad experience. They sent somebody called Comfort Air Cooling who were very unprofessional people. They were not diagnosing the claim very well. I complained and then after that, almost everything was fine. Also, when it comes to replacing, they give only the cheapest product. They don't replace the same thing as they have. For example, I had to replace the air conditioner and they gave cheaper company. They didn't give the same company product.

The microwave wouldn't produce heat so I called AHS and their reps were fine. The contractor AHS sent was also very nice.

I’ve had American Home Shield in the past and I got them again. We've had the current warranty for almost a year now and I access their website on my phone when I have a claim as it gives me a paper trail. I know what my expectations are and I’ve not had a problem with AHS. I had my air conditioning fixed and I’ve had my furnace fixed too. I had no problem with the contractor for the air conditioner, however, there was a misunderstanding with the furnace contractor that pissed me off a little bit and which I made it known.

The contractors that AHS sent were friendly and courteous when they came out. However, it took several days before I even heard from them after I submitted the claim. I didn't know if they got dispatched late or if they weren’t on top of it or whether it was on their end or AHS, and then, from there, I wasn’t available in the middle of the day. But they came out and they just restarted it, and everything was fine.

I recently had to get my air conditioner fixed a week and a half ago, and I called in at American Home Shield and the reps were friendly. The contractor that came has been here a couple of times, and they’ve always been really good. The AC has been doing the same thing, but it’s been different parts. I’ve had a number of recalls, but when they would come out, it turned out it wasn’t that exact same part that the tech had replaced. But now it's running well.

I went online and set the claim up. It did not take very long at all and someone contacted me. They came out, checked it and everything looked good with it. There was nothing that they had to do. All I wanted to do was make sure that everything was up and running before I turned on my heater. The gentleman was very nice and he said everything looked good. He was really about the nicest one that has ever come out. He was very delightful.

I was able to talk with a representative, Mariah, who helped find a good and expediant solution to my problems. She was kind and patient in helping me understand the process, and gave me a direct phone number and email so I could deal with the same person instead of needing to continuously re-explain everything to new people every time. She also helped me get the most coverage that I could for my expenses. I give Mariah a 5 star rating. I still give AHS three stars for all the run around they gave me before. But at least they care enough to respond and help those who had bad experiences. Thank you Mariah!

This company is a joke! We had a 2 year warranty with them and decided to cancel after a year because it's so terrible. They told us we would have to pay $111.67 first to cancel and then we would get a refund for the year left. Now they have taken our $111.67, cancelled our warranty and will not refund us the last year of our policy. Beware of this sketchy company!

I submitted an online claim to American Home Shield and the process was fine. Since then, everything has been going good. There's one toilet that seems to still have a slight problem, but that requires replacing the balancer inside of the tank, which I will probably do on my own. I have to talk to American Home Shield about it. But so far, everything went fine.

I had Next Gen Air Conditioning out doing routine maintenance. It's a pre check-up thing. When I logged in through AHS, they had it on there, front page. So, I went and did it. The contractor was very informative and said something was out of date and that I have to renew it. I'm happy with AHS. I did a Google search and they were the first one to pop up. My realtor also backed them up. So, I went with them.

We couldn't get our heating and air to stay lit. I did a claim online then I talked to a lady from American Home Shield. They couldn't find our house. I think it was because I told them two different ways to go there. The contractor came out that week and he was very prompt. He was very knowledgeable and nice. We liked him. He was there a good while and he got our unit lit up. It's doing good now.

My girlfriend's sister is my realtor and she uses AHS. I got the warranty as well and have had it for a week so far. They called me one night and I had a claim for rekeying. White Knight Locksmith was sent out and it was good. However, I got mad about the billing. They aren't communicating on their billing system. I had to pay them the night when I requested the service, but then I got an email yesterday saying that I need to pay $75. I called them and they fix it by putting in a form that I don't owe anything. I was also on the phone for 10 minutes while they figured out that I paid it. Otherwise, they were great. I barely was on the phone 30 seconds before they answered when I made the appointment. So, the experience has been excellent.

The microwave was acting up. If you open the door, the fan would kick on and we were worried that it was radiating. I’ve seen it happen once or twice before where I’ll open it and it looked like it was still going. I would close it and open it again,and it was fine,but once it stopped working again, I called American Home Shield to file a claim. When I did it, I had the wrong number. The rep tried to give me a phone number to connect directly to schedule something and that line didn't work well. I was able to do the claim online and the site was reasonable easy to navigate through but I couldn’t find the paperwork myself to have the data they wanted.

Originally, the garage door wouldn’t close. It would go almost down, and then it would bump back up again. So the following morning, my husband went and looked at it, and he saw the cable. It looks like it had broke off. We called AHS and they dispatched the Overhead Door people out, which I got a call from. They set up an appointment and came out, and the guy fixed it. It turned out the cable had snapped off the springs. He was really good and fast. And then, we noticed that evening after the tech left that the garage door wasn’t closing all the way down. There was an inch or so gap on the bottom. So I called the Overhead Door company back and they set up an appointment to have the tech come back out. They gave AHS the info and the tech was dispatched to come back out. He spent 15-20 minutes here, fixed it, and it has been working fine.

My daughter had American Home Shield for a while in California. We also had it for three years in our apartment then we added it to our condo. We're pretty happy so far. In the apartment, the process takes time, but they do fix things. If it is involving emergencies, it won't work. Submitting claims was easy. The contractor came one day and took out the information and he came back and fixed the problem. So I didn't feel any difficulty. It went well. When the microwave turntable was not moving, JD Appliance Repair fixed it and did what was needed, but it's still making a noise. It's like a wind noise whenever I use it. But the appliance is working. For the stovetop, the contractor broke something and said he would do something later.

The catch pan on my tankless water heater had some moisture in it. At the time, I didn't know if I had a leak or not. I submitted a claim and AHS sent SAP Home Repair Services. Their tech came and verified that I didn't. Everything has been good since.

We bought an older home that was remodeled, and having the AHS warranty gives us a little peace of mind knowing that if anything happens within this next year, we can call somebody to come fix it. I called AHS for what seemed to be a gas leak, and I got an email or a text that I will get a call from the contractor within 24 hours, which they did. And then, they came out when they said they were gonna come. The guy was late, but he called to say he was going to be late. So, communication was great. He put out some sealant, some kind of green stuff, and he said it would expose if there was a leak. I still smell the gas, but he said it’s nothing to worry about. And I trust his professional judgment.

We had an issue with the ice maker. The contractor replaced several parts and it just never would start making ice. He only works on Thursdays. He is the ice maker guru and he stayed booked weeks in advance and that's been part of the delay. We actually turned in our first service call on July 11th so it's four months last October. It has been a long time, which is not normal for American Home Shield.

We had a problem with the refrigerator. My wife went online and submitted a claim with AHS, then 7-H Home Services came out three days later. They had to order parts and when they came back and did the repair, they were there most of the day. Everything was good and they communicated fairly well with us. The refrigerator has been working perfectly since the repair, too.

Pure Pool Service came out to check our pool spa but it turns out the problem is electrical. So, AHS had a guy from City Electric come out and he’s the one that discovered that it’s a wire that goes from the box to the spa. He said that they would get back to me, but then I haven’t heard anything since then. My claim has been open for a week now.

I thank AHS for being so good. One of my neighbors told me about them. Then I have recommended AHS as well to two people. I'm 79 and this is a new company to me, and I was a nervous wreck but the rep was nice when I called in regarding the pump that wasn’t working. We weren’t getting a circulation of water. I was told to expect the contractors out in 24 to 48 hours. I told them it was not a problem because it was still not winter and I was not worried about it. I'm very happy with the contractors. The guy who came was phenomenal. It rained here in Oklahoma so I wasn’t about to go in thunder and lightning into the spa, but the day I used it, it was fine.

My doorbell was going off by itself randomly. The contractor came out to try to fix the doorbell and it didn’t work. So at some point around then, I got an email from American Home Shield about a status update of my work order and it said that with the redo of the doorbell fix, I had to call Robert Gibb and Sons. I called them and they said, “No, we don’t have a work order for that yet, so you have to call American Home Shield and have them call us,” which I did. And it all turned out fine. I was confused why I was told by the person I talked to from my American Home Shield, “That’s because you made the request online and you shouldn’t have done that." I had a very difficult time understanding the person and I thought that was what she said. Other than some communication glitches, my experience has been good. The contractors that came out were great. American Home Shield is a good deal.

Last month, the thermostat of our AC wasn't turning on. It wasn't getting any power. Right Tech Heating and Air, the contractor that AHS sent out, said that there was a fuse that had gone off, that was why it wasn't working. But I felt they took advantage of my wife because she was there by herself and charged her an exuberant amount for a recharging fee to recharge the unit, and it was a lot more than I had anticipated. We contacted them, but they made some excuse that something wasn't working and that all the Freon leaked out. But they never told me what they fixed so the Freon wouldn't leak out again. They just gave me the runaround on that.

I can't really blame American Home Shield but the companies they sent out are crappy. I had a problem with my furnace last year and a guy came out whom I paid my $75. Supposedly, he said he fixed it. And of course, it went out again. And so, then I paid another $75 a few days ago, last week. And the guy came out and supposedly fixed it. It worked about maybe 20 minutes after he left, and it hasn't worked since.

The people at Home Shield have been very helpful and their contractors have been wonderful. We had people come out to look at our dishwasher and it was decided that the dishwasher didn't have parts available any longer. And so, we got a new dishwasher and it was installed with no problem at all. I also called last week to have somebody come out and check our heater just for maintenance on it and they were very helpful. I had them install a new thermostat, which was done yesterday, and it went great. The contractors were there when they said they would be there, and did the work just fine.

When my ice maker wasn't working right and I filed a claim with American Home Shield, Optimum Appliance came the next day. The tech fixed the ice maker part, but he had to order another part that had to go with the ice maker. The other part will be mailed to me and I can just put it in. All in all, my claim experience was great.

Everything went real good with our HTG claim. The technician from Season Solutions Heating and Cooling got straight to the point, and he fixed whatever it was. He jump-started and I haven't had a problem since. He even asked questions how he was doing, and suggested other items if we wanted it or we needed it, anything else that was happening. They were 24 hours a day, so I was appreciative of how he came up to me.

We bought our house in December and our realtor put American Home Shield in our contract. With this warranty, I’m not having to pay big time for my refrigerator getting fixed. Sending in the claim on the telephone works fine, too. The plumbing guys who came out recently were both very good, and they did what they could. My refrigerator has been complicated, so they have had to call the main part several times, but I’m satisfied. They are still working on getting it fixed.

I've continued to pay for my American Home Shield warranty for about 6 years now, and everything's been great. I'm totally satisfied with them. Recently, my cooling system wasn't cooling properly and Three Brothers A/C & Heating was sent out for it. They were very timely and professional. They replaced the evaporator coil, they fixed the problem, and everything went well.

I had a leak in my kitchen sink. One of the pipes was leaking. I did a claim with American Home Shield in the evening, it was already set up and the company that was coming out called me the next day. The contractor fixed everything in an hour and a half. I’ve already recommended American Home Shield to quite a few friends.

An inspector said that our water heater was like burning up, that the top where the wires go was melting. I called American Home Shield and an electrician came out and checked. He showed me everything and said it was good. The only thing is, when he sent it to American Home Shield, it wasn't approved. We paid the $75 fee and, basically we wasted our money, as they said it will have to come out-of-pocket. Other than that, experience was really good.

The ceiling from my kitchen had a leak. I called American Home Shield to see if they could come and inspect the plumbing if it’s qualified under the insurance. They helped me really good. The contractor was good but they did a hole in our wall, and apparently the plumbing is not the problem. It’s the ceiling that’s causing the leakage, and they're gonna send somebody to patch up that hole they made.

Their website is fine. However, when I signed up online for the preseason heating check, the people called me but I did not answer. It went to my voicemail, and they didn’t call me back. So, I ended up calling them back five days later and made an appointment. And then they never showed up for the appointment. So then, I had to call back and reschedule the appointment.

One of our outlets our outlet was flickering and it would just shut off. I submitted a claim to AHS who then sent Kingdom Electric. Thus far, submitting claims to AHS has been really easy though the time it gets to get approval for something is a bit long. I can do it online or call them and they’re always on the ball with it. For any questions I’ve had, their reps either had the answers or they got back to me pretty quickly with the answers. As for the contractors they send, two of the three that I’ve had contact with had been awesome.

I submitted a claim online with American Home Shield. Their website was so user-friendly and convenient. They got a contractor out for service in a couple of days, so it was a timely response. He was very professional and very courteous. He did a great job on the dryer problem that I had. Some part was malfunctioning and they had to replace it. The service was great.

I called American Home Shield about a burned-out microwave and I spoke with someone. Everything was a routine with the contractor. So far, it's okay having the home warranty. However, I had to work with three different people to get a claim done. Sears came out and identified the problem, then they worked with American Home Shield to get it ordered or American Home Shield agreed with them and got ordered, then a delivery company delivered the replacement unit, and then a third-party installed it.

When I had to make a claim over the phone, they were helpful. It was professional. The tech was also professional, and effective. He was ahead of schedule, which was nice. He called me to say that he was on his way and asked if it was okay that he was gonna be a bit earlier. He had to re-key five locks, and everything was good. He was pretty fast.

My problems are still not fixed but American Home Shield is doing what they can. I have two claims with them, and neither of them are fixed yet. They’ve had two different plumbers come out for the leak that’s outside. They’re very professional and very timely. They replaced the pressure regulator. But now, they think it may have been a faulty one, so now, they have to replace it again. So, a service person is supposed to be coming out today.

I have an OE code on the dishwasher. I did a claim online and American Home Shield's website was fine. I was that somebody would contact me in 24 hours, but they didn’t. It was 48 hours. The contractors' service was fine, but they didn’t fix the problem. They replaced a part, but the dishwasher is still throwing OE codes. I don’t know what the OE code represents, but sometimes it completes a cycle and sometimes it doesn’t. I haven’t had an opportunity to call Jones back to have them come out and take a look at it again because they told me to do that if it continued to throw codes. It just started doing it this weekend about four days after they put the new part in.

I’ve liked the fact that I call American Home Shield and they’ll get somebody out to me. It’s been pretty simple to deal with. The contractors have been fine as well. This last instance, I called AHS about a leak under my kitchen sink and it turned out to be something that wasn’t covered under my warranty. And instead of telling me that upfront, they went ahead and let me pay my $75. And when the the plumber got out there to fix it, they had to call in. It wasn’t covered, but nobody refunded my $75. I would've thought that they would've told us that upfront when we called it in, but that’s the only instance I’ve had a problem with it.

My garbage disposal needed to be replaced and I had some plumbing issues in my master bathroom. The contractor came out about 5 days after, which was in the following week and based on my availability. The contractor was really good, nice, and very fast. He changed the garbage disposal with no trouble. When he unclogged my sink, it was like, “Wow.” It was really simple. He did it all in one service and was very expeditious. He was in my home for about 30 minutes and everything's perfect now.

It's easy to submit the claim online, and the technicians are good and fast.

I submitted a claim online to American Home Shield and the contractor came the next day to diagnose the problem. But he and AHS were going back and forth and whenever I called AHS, they would say that somebody would call me soon. It led to one week and I did not like that but I had no choice. Still, the contractor did good work and he came on the day he said he was going to. He replaced the water heater and it’s fine now.

I received an offer at some point and I’ve had American Home Shield somewhere between 10 and 14 years. I’m sorta old fashioned a lot of times and I’m comfortable picking up the telephone rather than using a computer but either way, submitting a claim has been very easy. I dropped a penny in the garbage disposal and it got stuck. The plumber who came showed me that it was more than wear and tear and I wound up purchasing a new garbage disposal, which was fine. Even though the one that we got wasn’t the original, I was satisfied since we’ve been in the home 16 years. Marshall, the fellow who came, was very personable. It was a good experience all-around.

I put a request in with American Home Shield on Saturday and using the website was fairly straightforward. There were a few issues- a water leakage, old pipes, and a toilet issue. The contractors showed up on Monday and were here for an hour or so. They knew what they were doing, but the garbage disposal they installed did not have a reset button at the bottom. I asked them to reopen the work order so they could change that to something which has a reset button. With the one they installed right now, if some food gets stuck, then it’s not gonna be operable.

I used Home Shield's website a couple of times and it was very easy. I went online to submit my claims for both of my toilets. It took the contractor a day to come out. The tech came in and did his job. We chatted a little bit, which went very nice. The repair took less than an hour and he was gone. I had one toilet that the flange was loose, so the tech had to tighten all that stuff down. Now everything works great. And then another toilet ended up being broken so we're scrapping that toilet altogether and I'm getting a new one. I assumed I would pay for it and that's just what I was planning on doing.

I had a stopped up commode and Plumb Genius came out to take care of it. Having a working commode is fairly essential and having American Home Shield is good. They're a good company. It works for my daughter and it worked for me.

I had a claim for some faucets that were leaking and a toilet that would occasionally run. It was all in the same bathroom. I wasn’t expecting Bestway Mechanical to come out until 3:00, but the tech got there at 1:30, which was great. He seemed to be very nice and seemed to know what he was doing. It was just more of simple, little fixes but he did a really good job and I haven’t had any issues. I also like American Home Shield and they've all been good so far. I’ve had them for several years and any time I've had anything arise, they have always done a good job.

In the summer, Next Gen came out and fixed our air conditioning again. Then when it got cold and we turned the heat on, we’ve got no heat. Next Gen installed a new compressor with no heat pump on it. So, we couldn’t even generate heat. It was par for the American Home Shield course. So Millennial HVAC came out, and there wasn’t anything they could do because they certainly wasn’t prepared for that. So, I need to call AHS. It’s been on my list every day to call them and let them know what happened and see if they are gonna fix something like it should be for a change. We had nothing but horrible problems with American Home Shield.

Recently I could not operate the oven or my range because the display wasn’t working. I called American Home Shield and they sent a person. They said the parts are no longer available for this oven and what I was told was that they’re going to replace my appliance and I have to get back with them with the dimensions so that they could find a replacement, and they will let me know. I've been calling them but they haven't called back. When I talk to them, they’re fine. They just haven’t been proactive. They should be a little more communicative with their customers. I’ve had other experiences with them though and they’ve been good.

I called American Home Shield for our disposal that had gone out and they told me when their contractor would come out. The technician then said he was gonna be out at 8 o’clock, and he was there at 8 o’clock. He’s a very nice man and I was very pleased with him. The disposal worked at first, and he jiggled around the switch up. Then, he said the motor went out and it damaged my switch. So, they got an electrician coming on Thursday to fix the switch.

My furnace had cracked in the exchange fan. Thermostat Mechanical came to replace the entire furnace and will be replacing the AC as well. They're coming over this weekend to finish the AC because of the temperature that was outside and the weather. The contractor was clean and made sure everything was done properly. All in all, it was a pretty simple process with AHS. It was good in getting the AC and everything taken care of. It has all worked out well.

We had American Home Shield years ago and then dropped it, and we renewed it. I called them when the icemaker was not working and the rep I talked to was very good. The next day the technician contacted me and gave me a time and said he will be out within a day. He was very good too. He was there at home for about an hour at the most. Everything is working perfectly now. I'm very happy with the contract.

When some of my electrical outlets in my kitchen stopped working, I called American Home Shield and spoke to someone. I work and asked if they had a company that could come out after work. I kept saying I needed someone to come out after 4:00, but they gave me someone who would not come out. I kept calling them and asked if they could give me someone else. They said they couldn't. I really don't like that and I might even switch to another company. If you are trying to be customer service oriented and you know most of your customers work, then you should have some vendors that will come out after work hours or on the weekends.

We submitted a claim over the phone. And it was definitely easier this last time than the previous times that we’ve had to submit work order request, when I waited more than an hour. This time it was an automated process. The contractor were also pretty helpful.

The garage door is fixed now while the heater doesn't work at all. It's not giving the hot air. The guy who came took some pictures of the part, and he told me he was gonna call me after three days if it was approved or not. But he hasn’t called me yet. Whenever I call the contractors or the customer service, they tell me they're gonna contact me and tell me if it's approved or not but they never call me. Everything else is okay though.

It started getting cold, so we tried to turn our heater on but it wouldn't. Within a couple of days of wondering if maybe it wasn't cold enough, I submitted a claim online to AHS. Their site was awesome and Millennial HVAC came out to do service within two days. He solved my issue during that trip and everything works since then.

I had an issue with my dishwasher. I opened a ticket Thursday night. It wasn't until late Friday that a service ticket was opened and Saturday afternoon, service still had not dispatched a service request. We won't have it looked at until the following week. If you need something fixed quickly do not use American Home Shield. This is a horrible company to deal with!

I was having a plumbing issue and I reported it to Home Shield. The contractor who came had to replace some parts in the toilet because it was continuously running throughout the day and was making a lot of noise. Something about the water wasn't filling up appropriately in the tank. As of now, the issue has been resolved and I'm hoping that we will not have any further problems. It was a great interaction but what I don't like is getting different contractors for services. I get that AHS puts us with whoever is available but I'm the kind of person who likes consistency. But other than that, everything has been fine.

I submitted a claim with Home Shield over the phone for a stopped pipe and it worked well. Quandt Plumbing routed the pipe out, cleared the clog and put in some new tubing. They did a very nice job. They were very professional and very nice.

I submitted an online claim to American Home Shield for a heater that wasn’t working and South Bell AC & Heating came out the next day. I wasn’t there but they called the next morning and gave me a time frame. I asked my grandfather to be at the house around that time and they showed up, and everything went smoothly. He said the problem was a simple little part that they had in the truck, and they replaced it. So far, I've used American Home Shield once for my AC and then once for the heater, and everything has been great.

We had a plumber come out through AHS for my bathroom in my bedroom. This company was a little further away, but that’s who AHS had a contract with. Also, we had the times wrong. They had told me that they would come between 2:00 and 6:00. The plumber called me at 11 o'clock in the morning saying that he would be at my place in 40 minutes. The truck he came in had no signage and he was a little scruffy-looking. So I said that before I would let him in my house, I would need to see proof of who he was. He showed me his driver's license and a business card without his name on it. He was professional in the way he acted, went upstairs and did his thing. The clog was drained and he put a plastic thing down that I could have done myself. He took out what was down there and poured some stuff in. Initially, I was a little nervous but that was unfounded. He couldn’t be more polite.

One of the defrost units of my refrigerator went out and the refrigerator freezer was freezing up in the back. It cooled down both whole sides. I filed a claim and I knew Fletcher's Home Appliance & Service Center was gonna come out. The tech had done some work for me previously, the month before, where I had some brackets that hold the shelves in place that broke over time and he replaced them. And so, after getting online, I called their office and told them that there was a claim in there for that, that it wasn't no shelf brackets, and it was the refrigerator that wasn't working. So, he made room for me, came right on out there that afternoon, and was out here in about two hours time. He fixed the defrost or heating element part and everything's going fine now. This experience went great.

My breaker switch was broken. It was tripping every time I ran a microwave. I called in a claim to Home Shield. That time, a representative that I spoke to advised I could do the claim submission over online. I did it there and it was easy. They then sent Hopwood Electric to do service. The techs who came were courteous and informative.

I had somebody come in and fix the garbage disposal. While I was doing the paperwork, when I asked for service, I saw that AHS was having an offer for service, to service the heater for $75. I’ve been in the house for two years and I’ve never done it before. I know the unit is about 10 years old so I had it serviced before it’s damaged. I went online and filed a claim to AHS and the tech guy came over to service it. I didn't want to have a problem with the heater, that’s why I had it serviced. Otherwise, you’d have to pay an arm and a leg.

American Home Shield has gone up in price and they don't cover as much stuff on my contract. Also, I've had bad experience with their contractors. Still, when I submitted a claim for my freezer, the reps I spoke to were fine and the contractor who was sent was good. He fixed the issue but then I don't think he realized that the door of my freezer still wasn't working. Now I need to call that contractor back.

We had a back up in the kitchen sink and we couldn’t get anything to drain. I filed a claim online and the plumber from Joe Lay & Sons called us back within 10 minutes. He came out and just snaked it and it was just a grease clog in the pipe. Since then, I have no problems at all. It was a great experience.

KC Appliance Repair was recently sent out by AHS for the refrigerator. I made the claim online which was fine, and KC Appliance came out the next day. I liked their timeliness. It took took days for the repair to be completed due to ordering parts, but now there are no issues.

We've had American Home Shield for years. I was amazed at their service from the start, and so I've stayed with them. In fact, I've signed up a few other people. I have encouraged others too, especially when we get to be older and by ourselves. It's really nice to have the backup, so to speak. I like having somebody come out within hours. I've not had a call, a need, that wasn't met to my satisfaction. When we first got it, we have purchased the house and it needed some redoing. I told AHS on the phone, "I first heard about you but, guess what, they don't even come out and inspect the house." The rep said, "Nope, that's fine. You get it." And they replaced several appliances, upgraded parts and repaired things in that house and that amazed me. I thought, you're gonna have to have AHS come out, look and see what the damages already are before they insure you for fixing stuff. But they said, that's the way they do it, so it was really nice.

Our smoke detectors were going off at the same time. I submitted a claim to AHS and they sent Sunbelt Electric. They were highly professional people. The tech who came had a ladder and he checked all the smoke detectors. He found a couple that were not working at all and were not responsive. He checked batteries as well, but the issue wasn't the battery. Everything has been perfectly fine since then. The smoke detectors are on and I feel safe.

Everything went fine with my last experience with American Home Shield. They notified me that it was time for the routine check of my heater for the winter. They scheduled my appointment the next day and the person who came was professional.

Compared to working with a different agency, Home Shield was both quick to respond and sent a very competent local service person who fixed a problem. My prior one had an incompetent sent and they tried six times and couldn't get it done, so I couldn't be more thrilled with Home Shield. It's fabulous.

We had a swimming pool issue and everything went well with the claim. The pump on the pool was replaced and South Tampa did great. They came out to do the repair but unfortunately, it didn't last. So, they came back in at no charge to fix it. They repaired then did the replacement all within 60 days. We've been with Home Shield for about 5 years now and the claim submission process is easy. I used to call in the early years but there was a long time to hold to get a customer service rep. We typically do it online now as it is much more efficient, and it can be filed 24/7 if I need to.

I had American Home Shield for years in my other two homes. Now, we haven't marked our house yet, and the breaker that was marked and turned off was the wrong one. And they turned it back on. We thought there was something wrong with it, but we paid $100 to find out that it was the wrong breaker. Somebody could have walked us through before coming out. It could have been solved over the phone or maybe I was made to pay a smaller fee.

American Home Shield provided for an AC system check, and everything was perfect. Their contractors were professional, pleasant, well-mannered and super clean. The two guys were very knowledgeable of the product and they worked well with each other.

I had a claim for the garage door where AHS sent out a tech from Smokey’s. Being an engineer, I know a lot about a lot of things and I had a great time with that kid. He explained everything and what was wrong. It was hard to find the type of battery it takes to open the garage door from the outside, but I managed. The only thing is, he used WD-40 for a lubricant and that really isn’t meant as a lubricant. The kid said he knew that but it was not his choice and he doesn't own the company. Other than that, I was totally satisfied with his service.

I had an issue with the ice maker and the fridge. The ice maker wasn't working. I filed a claim online and the contractor had to replace the whole unit with a brand new one. The tech did this on the same visit and it was really quick. It's been working great since then.

My claim with AHS went real well. They got my garbage disposal working quick. The contractor called us and said when he was gonna be here, and he was right there on time, same day, which was kind of a big one because I've gone through this with other people and they don't come on time. They were nice guys and no spooky people. The contractors from Mr. Rooter were really good, and I highly recommend them. I remember way back when, everybody said, "If you want a home warranty company, call American Home Shield." No argument. And they really are good.

I’m having some problems with my garbage disposal. I submitted a claim to American Home Shield and somebody was able to come out the next day. He was fine. He worked quickly and was very nice.

My washing machine was leaking. I did a claim with AHS over the phone. I told the contractor from ALL PRO AIR what was wrong with it and he was able to fix the problem. So, I was very satisfied. My overall experience was good. I've only done maybe two washes since then, and so far, it doesn’t leak.

The dishwasher wasn't running and I made the claim to American Home Shield over the phone through the automated system. I was given a time frame of within 24 hours and the contractor was on time. Since they came out, the dishwasher has been functioning great. I love AHS.

I just went over a year this month and renewed with American Home Shield last month because they were good up until the incident with Southern Comfort. They came out, did an inspection, found a couple things and called American Home Shield back. I told AHS that I needed them to come back out again but they said they couldn't send them as they were not available. They only got May. I said, “No. I just talked to Southern Comfort and they said they were available and said they can come out any time.” So, I cancelled the work order ‘cause they had set it up with May. I said that I want Southern Comfort. American Home Shield's rep said that they couldn't get them and asked if May would be okay. I said, “No, I won’t be. But if you’re gonna make me take them, I’ll take them.” And so, it went back and forth.

The faucet in the guest bathroom upstairs in the shower wouldn’t turn off. So I had to go outside and shut the water off. I called American Home because the water would have gone down through the floor downstairs, on the ceiling. AHS went out of their way. The first plumbing company couldn’t do it until the following Thursday, and I couldn’t leave the water in the house off for three to four days. So, the claims rep said, “Let me put you on a hold for just two minutes, I’ll check a couple more places and see if we can get one over the emergency today.” So she came back on the line and said, “I got a plumbing company that’ll be over there between 12:00 and 1:00.” And they got here about 12:30, which was great.

When my garage door stopped working, submitting the claim was very easy. I just went online and did what I needed to do. The tech was well-prepared, identified the issue very quickly and did the work quickly as well. It was an excellent service. Although not American Home Shield's fault, depending on the type of service, it will take longer to get a service provider. For example, when I had an issue with plumbing, it took a long time to get someone to fix it. Other than that, other types of services have been relatively quick.

I prefer over the phone when putting a claim in so that I know it’s getting taken care of. I don’t trust machines. When my dryer wasn't starting, the claims process was really straightforward. I was a little hesitant with contractors but the contractors were exceptional. The one who came kept me informed on when he’d be here. They exceeded the expectations that they set, which was huge. They told me 10 days to get my part, but he called me the next day saying that they had it. So, that was good. The only hiccup was I think internally with them. Somebody had given him the wrong part. And so, he had to step away to get the correct one. But they had it and he came back the same day.

We had a problem with our refrigerator. Our freezer was leaking water from the ice maker and freezing up, and Atlas Residential Services came out and replaced the ice maker and a valve that needed to be replaced. They knew what they were doing, and they came out within a few days. The service was prompt. So far, so good. Submitting the claim with American Home Shield was very easy. They do well with what they do, but as far as some information, you expect one thing and you might get another. But overall, AHS has done well. If a friend would ask me, I would tell them they might do well to take on American Home Shield.

I've had coverage with them ever since I’ve had the house in 2004 and I’ve just about always had good service from them. In a recent claim, I had a water leak in my washer and they sent out Schubert’s Appliance Repair to my home to checked it. They filled the washer up twice, but they couldn't find anything wrong. Still, the visit went well.

The baseboard heater sparked when I turned it on. I filed the claim over the phone. It was a recording and I never spoke with a person. The contractors called on time however the first ones that were dispatched didn’t have to come because the recording got wrong information somehow. It didn’t understand what I said and it sent the wrong company to call. Actually, the company told me that they couldn’t service it so they called American Home Shield and told them the issue. Then the Chaney company was dispatched and they came on time. Overall, I'm very satisfied with the services I've received so far. I would tell others that I'd purchase American Home Shield again.

Our AC wasn't heating. The AHS rep that helped me with my claim when I submitted it over the phone was knowledgeable. I submitted the claim on Friday and the contractor didn't arrive 'till Monday. He was knowledgeable, he got it fixed and he was in and out and done. Things have been fine since the repair.

The garage door wouldn’t go down and wouldn’t stay down. The wall control was hanging, it was loose, and the AHS contractor repaired it. They did it the same day, but they took one part of it, so they came back and fixed it. I’m still waiting for AHS to finish some claims, but I’m satisfied at this point.

I had a leak in the toilet recently, and I went online for it. The reps were fine and the contractor was good. He came out the next day and was here for a couple of hours. Now everything is fine. I also had another plumbing issue with my kitchen sink and it's also going fine.

I had an issue with the hot water heater and I submitted a claim to American Home Shield. It was the first time I had done it online like that and it was very good as well as the interaction with the technician. He came the next day and I was pleased. He identified the problem right away. He told me I needed to do a separate order for the dishwasher, which I did and he fixed the problem. I needed it fast because I needed to prepare for out-patient surgery. I needed to take two hot showers close to each other and I didn't have hot water, so it helped that he served me so quickly.

American Home Shield was quick to my initial claim on the phone for my dishwasher. Apex Appliance came out and diagnosed it, and had to order a part. As soon as the part came in, I got on a schedule, and everything went real smooth. They replaced the tube and a portion of the drain motor. It took a total of two weeks to complete the claim, but I understand it takes a little bit of time to order a part. So two weeks is fine.

The AC company Home Shield assigned to me was horrible. My thermostat was broken and when the tech first came he offered to put a very cheap $25 thermostat. My thermostat cost around $600, which came with the AC unit when we bought it at Costco. On the second time, he came with a thermostat and tried to fix it but it was a wrong thermostat. Third time, he came without a bag and it was still the wrong thermostat. Fourth time, he spent an hour and a half trying to put the thermostat, and he said that was still not the right one. We had to order it, which would take three to five business days, and it’s more than 10 days now. I called the company yesterday and they said I need to submit a new claim. I'm very upset. I heard the review on this AC company is very bad, 1-star review. Home Shield needs to be careful with their contractors.

Kintex Plumbing came out for AHS and the tech fixed our plumbing. The issue was the switch in our heater and the guy who worked on it was great. He was on time and came within the window that AHS guys gave me. He wanted to come earlier but I couldn't. Also, the issue was my mistake and he was lovely. He even told me that he was sorry that he had to come all the way to my location. Everything went well.

I called American Home Shield when I had a plumbing issue and I told them that I wanted to use JD Mechanical since we've used them before and they did a great job. So JD called me and they gave me a scheduled time. They came in earlier and took care of the issue. We’re good to go, which is always nice to have it work that way. We have two contracts with American Home Shield and the service has been very good. When I call in, everybody has been very helpful and very friendly. It’s just that there's kind of a long wait when you call in. Also, our rates keep going up every year. It would be nice if they would stay the same.

American Home Shield's customer service representative was really helpful and told me what options I had. My dishwasher stopped working and the guy who came was knowledgeable and nice. And the service was professional. Everything was good with my AHS experience.

Unexpectedly, things happen and AHS seem to be on the ball in taking care of the issues. When we first moved here, the heater worked. And then, one day, it just quit working. My grandson called in and submitted a claim to AHS. And then, the tech from Moen Electric came out and fixed it. He was very efficient. So far, the house is heating.

There was a period of time with American Home Shield where they started putting in these people who didn’t speak English and I have never had so much frustration with people who did not understand me. I would ask them a question and they would read off this answer that didn’t answer my question. It looked like they were reading out of a book because they didn’t know what I was saying. When I made a claim for the garage door, I waited five days, nobody came, and I couldn’t open or close the door. I had to do it manually.

There was a noise in our heater and I was concerned that there was something wrong with the heat exchanger. I went on the website of American Home Shield and checked the box on what I wanted to submit a claim about. It was really easy to do. Then they sent out Air-Tech Heating & Air Conditioning, LLC. Initially, we were told to expect the contractor out in 24 to 48 hours but it happened quicker than that. Also, the issue was a very difficult thing to figure out but they went aboveboard to figure out what it was and to fix it. Everything has been functioning well since the service, too. All in all, having the home warranty is useful and is kind of a safety net since we don’t know what condition anything is in in the property.

The heating unit wasn’t functioning properly. I made a service request online and navigating through it was simple. Royal Flush AC & Heating came out and was here within two hours. They had excellent responsiveness. My interaction with them and their service were both excellent. Everything has been operating fine, so far. I'd tell others to get AHS too.

The dishwasher wouldn’t power on so I filed a claim online and the website was very easy to navigate through. It's good for me because I am very busy with work. I need to be able to access it from any place. I received a text message and it also had the name of who was coming. I like that notification because I work full time, but my daughter’s the substitute. It allowed me an opportunity to navigate her work schedule to be home for her to take place. The dishwasher was fixed quick. And when the contractor knew that I had a short timeline from work to a basketball game, he fit it into his schedule to get it done for us. We’ve only used the dishwasher once and I think because of the new installation, it had like that burnt smell. But the dishes themselves were clean and working.

My previous claim with Home Shield was not such a great experience, but the Georgia Plumbing thing went great. The toilet was not flushing and the water kept running and running. It just kept going. I filed a claim on Home Shield’s website, then Georgia Plumbing fixed it.

The 220 plug for the dryer in my master bedroom wouldn't work. It wasn't hooked up. Submitting a claim online to AHS was easy and the tech from MCI Making Continuous Improvements who was sent was awesome. I've used AHS's warranty twice and I've had no issues with either house I bought. I like the comfort of knowing my warranty is there.

Worst customer service EVER. This company is set up to profit, which means, they do not pay out, and will look for every excuse not to. Within two years, they "replaced" my evaporator coil twice, and when it broke the third time, again only offered replacement of the part, not to replace the 12 year old unit. Instead, I opted for the cash out of $690, but ha, ya, umm.. of course they every excuse not to pay this. Did I mention that every time they replaced the coil, I had to pay $600 out of pocket for freon, in addition to the $125 service call? Wicked scammers, this company. You are so much better off paying for repairs out of pocket. Save the premiums and bank them to cover repairs the right way.

They didn't fix the leaking pump instead blamed it on uneven ground and wanted to charge #650 for that. Very disappointed. In fact two of the swimming pool confirmed to me it is not a valid reason for the pump to leak.

AHS is a complete ripoff! They denied my claim for my washing machine which I purchased new as a set with a dryer, because they said it was “overused”!!! I’m 100% permanent & total rated USMC veteran, who lives alone, and does maybe a load of laundry a week; so there is no way my washer was EVER overused! I scraped together what little “extra” I had to purchase a policy since I am unemployed and looking for work that can accommodate my disability, and this is the SECOND time I was denied coverage! BUYER BEWARE! They will use any and every loophole to get out of paying a claim! And then send one of “their” service companies for a “2nd opinion” that the CONSUMER has to PAY for, and which ultimately works in supporting their unfounded determination!

I am on week 4 without a refrigerator. I have been a AHS customer for years and have had a few very successful interactions. However, companies are not defined by how they handle things when everything is perfect, they are defined by how they handle circumstances when something goes wrong. AHS sent a contractor to my home to repair a refrigerator. They came out, in 5 days, and diagnosed the problem and ordered parts. I was alerted when the parts came in, 9 days later. I called contractor multiple times to schedule repair without response. I got AHS customer service involved and, frankly, they were no help. Each time I called, they attempted to contact the contractor, sent him a sternly worded email, and told me they would follow up.

I've been with American Home Shield since 2010 thinking they were honest and truthful about standing by their words and thinking they subcontract the best contractors in my surrounding area. This is not the case. Both my HVAC units have been running out of freon for years. They never conducted a leak test. It always happen in the spring.