American Home Shield Reviews

We built a new house and when the builder’s warranty went off, we bought the home warranty from American Home Shield. It's been 15 months now and it's certainly beneficial. Our washing machine was hooked into a wall and the connecting metal thing broke but it didn’t take the contractor very long to fix the issue. I also had another claim recently. We were without water all weekend 'cause the house would have been flooded. When my husband finally talked to somebody on Sunday, he was told that I didn’t say it was an emergency but there was no place to say so on the website. I submitted the claim that way because I was put on hold when I called and it took an hour. Also, the website's easy to navigate. With AHS, I don’t have to worry if somebody’s going to get things fixed. They send out good plumbers.

Recently, American Home Shield replaced my dishwasher. The hardest part of filing a claim is getting the live operator because they’re that busy. It’s a long wait. But if you waited through and you managed to get somebody that will take your claim, they’ll send somebody to check everything out, and they get $75 for that. Usually, if it can’t be repaired, they’ll just replace the whole unit. I complained about my refrigerator as it was freezing up the food in it. They checked that all out, found out what was wrong, and ordered the parts. They came and put in one part. They needed a gasket which kept the doors closed. They ordered it and that has not come in as yet.

I've had 2 claims for a plumbing issue and a bathtub that's leaking into the basement, and it's been a horrible experience. I'm considering dropping American Home Shield because of it. The contractor came out and said it was a roof leak. I just had a roof inspection, so it's not the roof. They were very unhelpful. So, now, I have to pay everything out of pocket for it. I've tried calling American Home Shield, but there's always a 45-minute wait on line. They said, "Well, that was his diagnosis. And, unfortunately, there's nothing we can do." I tried calling back to make a complaint about the contractor so they wouldn't use them because they have really bad reviews, and I can't get through them.

The GFI box in my garage was triggered. The light was flickering and then there was no power. Submitting a claim over the phone with AHS went smoothly. The reps are always professional and efficient in making sure the date that they give on when they'd call back is the same date that that person would call to set up an appointment, that's why I still have the service. The contractor that came out was very great and cut the power back on.

I've been with American Home Shield since 2007 and I would definitely recommend it. I typically do claims over the phone and the experience has been good. There were a couple of things wrong with my air conditioner recently, like the blower motor and a coil, and it basically quit working. The technician was very thorough and I was impressed. He fixed it to work right now but I've had to have someone come out to do my air conditioner once a year. It's been redundant, plus the unit is from 1998 and I don't know how long it would last. They might as well replace the unit rather than continue to fix it.

The downstairs toilet broke and flooded the downstairs. The contractors American Home Shield sent did a good job and got everything done in a timely fashion. Plus, the floor looks great. We've called American Home Shield for a couple of other things and the contractors have been right out to fix things. Everything is going well with American Home Shield. They've got a good product and they stand behind their claims.

I called AHS to submit a claim for my garbage disposal. Their reps were excellent, and the contractor was very good and very professional. It's been a very good experience. I've had American Home Shield for twenty years and I would recommend them.

In my six months with American Home Shield, I’ve had a water heater replaced, a fridge repaired before Thanksgiving and a repair on a furnace. The biggest frustration for me, though, is that I can't get a live person. What happened with our furnace, initially, was that it was only working in half of the house. This was on a Thursday and they sent me a text saying these people will come out on Monday. We went through a cold weekend. The person was supposed to come by noon on that Monday but he didn’t.

I had American Home Shield change my locks, and I submitted the claim online through a link that was already set-up for when I moved in. I could get $20 off for changing my lock through a company that they're partnered with. The contractor was helpful and we had a really straightforward interaction. He changed all the locks and gave me the new keys. American Home Shield has been okay so far.

I filed a claim with AHS for my fan online but I had a problem so, I called. They helped me, gave me the information I needed and referred me to the company that would do the job. The technician knew what he was doing and he fixed it very quickly. AHS' customer service was good. I had a question in regards to the order as my name and some information needed an update in the system. I explained to the rep what the problem was. He took note of it and put that in the system.

I love American Home Shield, but sometimes it takes a long time to get them on the phone. Recently, they sent people to fix the refrigerator and the washing machine and they've been running perfectly. I like a couple of contractors, including Richard’s Appliance. They did a great job and I tell people about AHS all the time. However, AHS prefers Sears and I don’t want to use them. I’ll use someone else even if I have to wait a long time on that.

I have been using American Home Shield for 15 years. My experience with them has been very good 98% of the time. When it hasn’t been good, it wasn’t really because of American Home Shield. It's because of the tradesman that responded to my service request. They either just weren't knowledgeable or they weren’t polite or they weren't clean or they just couldn’t get it fixed for some reason and had to make multiple visits. I can't throw American Home Shield under the bus. They got a really good thing going on and it has paid huge dividends to us in the homes that we've used them to cover our appliances and systems.

We submitted a claim with American Home Shield for our stove that went out and it was very easy because it was all online. The repairman came out within a day and we were pleased with that since it was two days before Thanksgiving. I’m sure people were on vacation and it was the Holidays but given that, he came out very quickly. AHS ended up having to replace my unit since it was not repairable. However, once it was determined that we needed a replacement stove, we had to call their purchasing department and that was a hassle since we had to wait for over an hour to talk to someone.

I had a furnace problem, so I called American Home Shield to have it fixed. I had to wait a week to get the people to come over to fix it, though. They were too busy and it's hard to get an appointment. It was so cold and we had to cancel other activities just waiting for them to come. The company that came was really good, though. They took care of the stuff and quickly finished it. They did a very good job and the unit is now working. I recommend AHS. They will cover a certain amount so I don't worry about the huge expense to come up. But there are charges that I have to pay like when I had that air conditioning service one time. So sometimes, in the summer, it's not covered and that sucks.

I've been with American Home Shield for a long time and everything is good. Whenever you need them, they're there for you. My brother has an account with them, and my sister has them, too. Recently, I had a water heater issue. I filed the claim online and the process was easy. Their website is very good. But there was a $726 something extra charge with the home heater, which I wasn't aware. They called me and explained to me that was not covered and I understand that. I don't have any against American Home Shield but anytime you call the contractor people, they put you on hold right away. Then, you got to wait 15 to 20 minutes.

I submitted a claim to American Home Shield through their 800 number about our dishwasher. I talked to the lady there and we just set up the schedule to repair and it worked out fine. The contractor was great. In fact, he had to order a part, scheduled to come back and got that squared away.

I submitted a claim for our AC to American Home Shield online and the website is much better than it had been in the past. There were some changes and it’s much easier to navigate now. The AC is in our second home so we're not there that often. When we went there this past July, we had trouble with it. I was satisfied with the attitude of the person who made the appointment. The repairman was very knowledgeable and good. Unfortunately, he was only able to fix part of the problem and had to come back with some parts. However, we weren't going to be there for long. We got the chance to get back there this November. I called AHS again and they had him come out and finish the repair. I was very happy and satisfied.

My ice maker on my refrigerator was not making ice and I didn't have any problems submitting a claim for it. It was very easy. I did it over the phone and their representative was really nice. The contractor they sent was the sweetest. He did a wonderful job. Overall, I was very pleased with my experience with American Home Shield. They are the way to go.

We called American Home Shield and we talked to their rep to submit the claim for our washer. It would go through a rinse cycle and keeps running. It wouldn't stop draining and it won't realize that it was empty so I have to set it off and reset it. The tech came out and experimented with it. He cleaned the hose that was maybe loaded with sediment and he put it back together and it ran fine. But, my washer started doing it again so the tech came back and he replaced the sensor that tells the machine that the water is out and it can stop. The washer has been perfect since.

My furnace igniter was not holding so the thermostat just kept cutting off. I requested service from American Home Shield and they sent the contractor who is very friendly and who provided excellent service. I couldn't have any better service. I requested it online and then someone called me to tell me that the request had been placed and the reps were very, very nice. The rep told me when the contractor would approximately be out. Then the guy himself called when he was out to my home. He was just outstanding and he is really friendly guy.

I was happy with American Home Shield until last year. This year, there has been a little bit of problem. They're taking the $75 upfront. That was not good because if I wanted to take the $75 on the spot, they didn't care. They fixed the dryer 3 weeks ago but not the washer. It's been a month and a half and the washer is still not done. Someone from the corporate office helped me to change to another company but the company is not taking care of the issue. A technician came and did the investigation. He told me they could order the part and it was going to take three to five business days. He said I was gonna receive a phone call from the company where he was going to go from his office to get the order. Friday came and I didn't receive a phone call so I called. The lady told me that they had to talk to the technician and the technician was out of the site. Once they talk, they were going to order the part. So it was going to be more delayed.

American Home Shield did a good job with a plumbing repair recently. The garbage disposal went out and they unclogged it. They repaired it and I didn't have to get a new one. It's working good now. They also repaired my sink, which was out for a year. They did a good job on it. With our refrigerator, I talked to a guy that was from their home office and he said that they would reimburse us the $75 fee that we paid but I never got it. He didn't call me back and tell me if we were going to receive it or not.

I usually file my American Home Shield claims online. I've called them before and I'd been on hold for over an hour. I've already submitted three claims and they gave me three different companies. Two of them called en route and they're professional. The other one never even contacted me and that's been over two months ago. One of the contractors that came out, I asked him the questions and he answered it for me.

I’ve been with American Home Shield for 15 years, and I’ve been very happy. Recently, I submitted an online claim, which is always easy, but when the contractor got here, the problem didn’t occur. So, it kind of corrected itself and no action was necessary. We’ve already paid the deductible, which isn’t refundable, but the contractor called us to let us know what was going on, and that we have 75 days if something occurs again, to let them know, and they’ll be right back out. There were a few contractors that weren’t good, but this particular one was very, very good. He was exceptionally professional, clean, and neat.

We have an open lawsuit against American Home Shield right now because of their services. We purchased our house this year and called American Home Shield for some problems we were having. It started off with a couple of things at first. The first thing we called them for was either a doorbell or a thermostat issue. They came out and couldn’t fix the doorbell and we accepted that. But they found out what was wrong with the thermostat. Each time somebody comes out, we pay $75. Even though the guy couldn’t fix our doorbell, we still paid him $75. Also, American Home Shield picks which company to send and we don’t get a choice of who comes out to our house.

I called American Home Shield to submit a claim for a fan and the representative was fantastic. She resolved a lot of my issues. The contractor came out the same day and he was really nice and knew exactly what was wrong and fixed it. I’ve only got one issue with the contractor that they sent out before but besides that every time I called in the past I’ve been satisfied.

Submitting a claim for our garbage disposal that's not working was easy. The contractor who came was excellent. He fixed it in right away and he came on time. I would tell others that American Home Shield is good.

I had a problem with a fan and it was resolved after submitting a claim with American Home Shield. The fan stopped sucking up the air in the shower area. The person that came out fixed it pretty well. But the problem is sometimes, American Home Shield sets up a new way that they can dispatch their service, and that dispatch feature doesn’t always work on my phone. The reps that I have spoken to are fine but the call takes too long and it’s ridiculous to get through. I’d tell my friends to go online and log the information rather than wait on hold.

I called American Home Shield when the main bathroom started leaking. The reps were efficient and told me that someone would be here from the plumbing company. The contractor came in, found the problem, went out, got the parts, came in and fixed it. He was here 45 minutes total. This gentleman from Allstate Plumbing was excellent. But on the claim that I had on our dishwasher several months ago, I wasn’t quite as happy. A spring had broken in the dishwasher door so when I opened it, the door fell. When the repairman came, he wasn’t concerned. He said it was just external and since then, the dishwasher has not worked like it had. It is working at this point but it doesn’t hold the heat where it most dries the dishes. Now, I’m going to have to save up and buy a dishwasher.

Submitting a claim to American Home Shield used to be easy but it’s extremely difficult now. I cannot reach them on the phone and it’s a high call volume every time. I have to wait 10 minutes or more than an hour and I usually just hang up. Recently, I filed for a garage door opener and a refrigerator claim at the same time. Once I got a representative, it was easy. I set up the appointment and the lady was helpful. When I got them on the line, there was a skip and that was the end of that.

Had to wait over an hour on hold and then cut off when I tried to get an explanation as to why my service request was declined regarding a leaking hose bib. My contract clearly states that hose bibs are covered under my policy, but the assigned contractor called me and said that American Home Shield was no longer covering hose bibs. Very unhappy!!!

I am new in this house and my garage didn't close, so I called AHS and asked if it's covered. They said it was, then the rep explained everything and sent somebody. The contractor who came was a wonderful guy and it looked like he did something on the sensor. When he heard my broken English, he asked me what language I speak and I said Spanish. So he explained something about the garage in Spanish. He also asked me not to put any obstruction on the sensor. In general, everything AHS did was okay.

My daughter has been without a refrigerator for 16 days. The repairman has been to her house at least 3 times and cannot fix it. She has tried to call American Home Shield several times and waited on the line for hours and no one ever gets on the phone. When this contract is up she’s done.

I submitted a claim to American Home Shield on the phone for my water heater. I had long wait time which was around 30 to 40 minutes. Everything also went out in that week including the disposal. I had to wait another half hour to find out if I was covered for it but I wasn’t. I thought I was covered for more things than I was. When everything's going out and I couldn’t get through to anybody, that was the hard part but it was fine once I got through. The rep that I talked to and the contractor were both good. The contractor came out twice before for something else so I requested him and AHS said, "Yeah, you're going to get him anyway." He's personable, knew what he is doing, and came when he said he's going to be here. I had a very good experience with him. Plus I have a new water heater so it's great.

I called and submitted a claim with American Home Shield for the faucet. The rep that I dealt with treated me very well and the contractor was great. The faucets are now good. I would recommend AHS.

I've had American Home Shield for years now and I just call to submit a claim. Recently, I filed a claim for my refrigerator. The tech was very professional. They're just waiting for a part to be shipped that is on back order so it hasn't been resolved yet. Overall, they're very good, very prompt and pleasant. They're also very efficient. The techs that they've always sent out to me have been the same.

I have a mobile home and there was a leak underneath. The contractor who went to do the work on it was unable to determine where the leak was because they could not get underneath the floor. They didn’t believe there was enough room and claimed that there was only four inches of room to get underneath there. However, we were in the process of selling the home and the prospective owner crawled under there herself and determined there was a problem. She then called an independent plumber on her own, who was able to come and crawl under and find the problem also. It added a whole bunch of extra time to this whole process. When I let the contractor know that, they were a little bit defensive and stated that that was just policy. I said that maybe it was just because their plumbers are too big and that they need to find small plumbers. Since instead of really doing the job, the person just claimed that it was too tight to get into.

We’ve used AHS quite a few times. Last year, we were trying to decide if we were going to use it or get rid of it but we decided to keep it one more year. The wait times were a pain in the butt and they need to have better phones. Whenever I call AHS, I’m always on hold for over a half hour. They are the worst and it's been like that for four years.

I’ve been with American Home Shield for eight years in this house and two years in the previous house. I file my claims on the phone and the experience could be better. The wait is too long to speak to somebody, but when I get to speak with the reps, they’re fine. However, the company of the technician they sent out for a plumbing issue was the worst business I've ever dealt with in my life. They caused thousands of dollars of damage to my home, and then American Home Shield said they were not responsible for any damages caused by that company. That was an issue for me. American Home Shield could have better vetted that company because this was a fly-by-night plumbing company that’s just plucking people off the street to work for them. The rest of the companies have been fine and I'd recommend American Home Shield.

I had a service request before Thanksgiving because the hot water wasn't running. Of course, nothing can be done on Thursday, but I was assured that it would be taken care of the Friday. I do understand that the holiday was smack dab in the middle of it. But when people assure you something, you take their word. And nothing, no one got in touch with us. Then, they said, "Well, we can change it since your requesting to somebody else." I said I want somebody else that could come out.

I like American Home Shield. I’ve had very good experiences with them. One time in our other house with our air conditioning, there was a relay that was going out and the people had come out to regularly check my stuff twice a year and found out about the relay. He replaced it. It was 90 something dollars and I would have to pay at that point. It was 60 something for them to come out. And when I told American Home Shield about it, they reimbursed me for the part, so I was very happy. They’ve been very good to me.

I submitted a claim with American Home Shield for my air conditioner that wasn’t cooling. The first visit, we checked the Freon. They added some Freon so I thought that was it. Days later, it still wasn’t cooling so I called back. At that point, they changed some part to the outside unit. It started working again then it wasn’t cooling again. So, we called them out again and they changed another part to the outside unit and it was working fine. And that time, the fan wasn’t moving. It would come on, but that outside fan was low and then it was cut off in a moment’s notice. So then, I had to call them back out again.

I had a problem with my air conditioner and heater and I filed a claim with American Home Shield right away. The process was good although they had a bug on the payment, which they worked out. And then there was that particular vendor who repaired two units. He said everything that he did wasn't covered and I had to pay him extra $60, which I questioned but paid it. But it was so suspicious. Nonetheless, I already recommended American Home Shield and I said that I’ve used them before when we were buying a home and that it was a straightforward process with no hassles.

I've always used American Home Shield. I usually file a claim over the phone and their representatives were very nice and helpful. Though I had one problem with one guy, everybody else has been wonderful. I had a recent experience with my AC. The company that first came out to fix it put the wrong parts in. They were too small. Also, the guy who came out told me that AHS would not pay to get my AC fixed unless I paid him cash to clean the outside of the unit. I came to find out that it's not true but I did it.

I had a blockage between the laundry room and the bathroom. So I called American Home Shield and they sent someone out. But after a week, it was back up again. It went on for three times and then AHS finally switched over to another company. The last contractor, they explained that the pipe wasn't large enough. However, I had to pay additional money because they ended up going through the vent and AHS didn't cover that. Nonetheless, their reps were fine and they tried to take care of the problem.

Recently, American Home Shield had a contractor to come out to put a faucet in my kitchen sink. He was so professional and on time. He was explaining to me everything they had to do and what was going on. He was telling me, at one point, that they could go back with the same faucet or I could upgrade because they couldn’t fix the faucet. I would have to get a whole new faucet. I told them if I'd get it for the same price, I’d just upgrade to a newer faucet. We also had a problem on being it so hard to find the parts. If I had that problem again then we won’t have a problem getting the parts because it’s upgraded from an ‘87 to a 2016. I’ve been with American Home Shield for a good while and they're very good. Keep up the good work.

I set up two appointments with American Home Shield recently. I prefer doing it online because it’s easier. One of the contractors came on time but the other one who came but then left. It was for the stove top and he said he had to get a part but he never confirmed with us when he's coming back or what he had to do exactly. So, I'm not sure if he's coming back again but the case hasn't been closed yet. I haven't had too many issues but sometimes the quality of work is a little questionable and if they the best contractor possible. I can't use my stove so it's making it difficult if I had to cook anything.

Our air conditioner turned on but it wasn't cooling the house and it's hot over here in the desert. I do everything over the phone with American Home Shield and it usually takes me about an hour to get through to somebody. I specifically requested this contractor who's helped me in the past because his employees understand my unit and they know it well. They've been servicing it for a long time. It was about three days before techs came over to fix the AC because it happened over the weekend.

My thermostat controls my heater as well as my air conditioning. When the cold weather came and I turned on the heater, the vent came on but it wouldn’t shut off. Submitting a claim was easy and I got an immediate response. The contractor they sent was very good. He's also very nice and polite. Plus, he did what he could to try to fix it the first time. When I called back to say that it wasn’t working, he was back within a couple of days and got it all fixed up. He replaced the main gizmo in there. Now, everything seems to be working just fine. I just wish that they also covered the garage door opener.

We submitted a claim for the microwave with American Home Shield before but I did not get any satisfaction. My husband and I ended up going down to Sears in Fresno and buying a new one. Right now I have a problem with the dishwasher. The dishwasher machine is not cleaning properly at all and this will be the fourth time that they've sent someone out. The reps on the phone are doing what they're told to do. They said, "Well, we'll call someone," and they waived the $75 fee again.

I have a claim for the garage door opener. The contractor is supposed to come back tomorrow and replace the spring so he can then make an assessment of what's wrong. Two weeks ago, I filed a claim for my refrigerator and a service guy came out twice, however, he wasn't able to fix it. I had to call AHS back but they were not able to get it fixed so I went ahead and contacted the service technician from the manufacturer of the refrigerator to have it fixed.

We've been good customers of American Home Shield for over 20 years but we want to quit them. We're upset because we had our old dishwasher repaired seven times and that was a lot of my time. It was an old machine that just didn't work right and was never that bad. They didn’t fix it every time but they think they did. We had to change the configuration of the dishwasher and they told us we have to change the plumbing but I talked to plumbers and contractors and they said that wasn’t the problem. And finally, the repairman said the last time that he couldn't fix it and that we would have the company call us and replace it but it turned out that the company refused to do so.

American Home Shield never fixed anything. It was horrible. I have asthma and I have been in this house for 12 years. I have two air conditioning units and lately, I started having problems with them. One person came out here and he changed something to make the blowers start working properly. When you clicked on, it never stops running. It started winding, but then it would take a long time for it to cycle off. Somebody else came to say it was too much Freon.

American Home Shield sent out their rep when I had a leaking in one of the cords under my laundry room sink and he replaced it. I always call Home Shield for my claim and since I’m a realtor, I go through my rep if I need something really fast since she can put a quicker push for me. However, I just wish that they answer their phones quicker, but other than the long wait which can sometimes be 20 minutes, they treat me good. One time, I had one person and I told Home Shield that I didn't want him sent out to me again. They took care of it immediately and didn't charge me again for another trip out from someone else. Their contractors are good in general, though. I have my father on AHS, and I recommend them to all my clients.

I have been with American Home Shield for four years and I had a terrible experience with them earlier this year when our refrigerator broke. They had the same guy come back eight times before they finally said it was unfixable then they gave us some money to buy a new refrigerator. And when I had to submit a claim for a broken dishwasher that they were going to replace, I was left on hold for 40 minutes before I was able to talk to someone. I got so annoyed that I hung up. But when I called for new business, they answered within two seconds so I told them that their existing customers get 40-minutes wait but their new customers who aren’t customers yet get a two-second hold.

The tech that AHS sent for my garage door motor was very professional. I opted for one optional service not covered under my contract. It was explained what was going to be included and went through any additional services that were not included in the contract. Overall, I was satisfied with the service and the response time.

We submitted a claim for an appliance and it was easy. My husband spoke to a representative who was very polite and friendly. The guy that came out owned the place. And although it was one thing, he sent two other men, and they found something else and they ordered the part for it. They fixed it within the same day, so we were very pleased. However, I hope there was more correlation between us and the person that’s supposed to come out. Other than that, We have recommended American Home Shield to other people, and they have taken it out, which is good.

When our heating unit went out, my wife submitted a claim with American Home Shield. They sent a contractor and the unit has been running excellently since the repair. American Home Shield is another form of insurance but one that you can certainly rely on and feel comfortable with that they’re going to protect your assets when it comes to appliance and heating and cooling units. Any homeowner who doesn’t have American Home Shield is making a strategic error.

There were several things that happened in a month on the air conditioning and I submitted the claims online to American Home Shield. The reps were great and the contractors that came out were very good except for one. But the minute I was not happy with it, I submitted something in the email and American Home Shield sent another personnel. It was interesting that they followed up pretty quick, and the service was excellent. However, one of the side effects of the process is that I would never know who I’m going to get, and I like to keep one person that's very good. Nevertheless, everything is fine, but we are not using the air right now because it's freezing here.

I've got two different policies with American Home Shield and they're okay for small items, but when they incur larger expenses, they find ways to either decline or put the burden mostly on the homeowner. With my primary home, I had a claim for the water heater and they paid for it which was good. But they said that their contractor said that the piping was a modification so they didn't pay for that. How could that be a modification? It was a disagreement but I wasn't in the position so I told them to go ahead.

We were getting ready to sell our house and the garage opener door wasn't working. We submitted a claim online, and then a guy sent out by American Home Shield came. It turned out to be a minor adjustment, so he didn't even charge us for the visit. My wife did most of the conversation with the contractors and she said they were really helpful. They were responsive and they did call to confirm to make sure that we were going to be there. They were also very informative. When we sold the home, we worked out a deal with the real estate agent to go ahead and buy the new homeowners a one-year account subscription with American Home Shield so they have a new home warranty to continue that service with them.

I submitted the claim online through my account and it was not hard at all. I had a plumbing contractor come out, and he gave me a call and a 24-hour notice before he showed up. I explained to him what was going on and he corrected the problem, and since the repair, everything went well. I would recommend American Home Shield because they cover a whole lot of things that will cause you not to call a different company to get something done. You call one-stop and they take it from there.

We've had several calls to American Home Shield this year and one had to do with a leak under the refrigerator, which they took care of. The most recent one was for a washing machine leak. I used to call my claims in but now that we can do it online, it's much easier. I get a confirmation immediately, nobody has to call me and it's all done. It happened on Thanksgiving, so we weren't sure if we'd even hear from anybody that weekend, but we did. They sent this company called Greens Appliance and they're always good to work with. Their tech arrived the next morning and just had to adjust something and we haven't had any trouble since.

I've used American Home Shield several times and they are easy to deal with. Submitting a claim is simple too. I've got their number on my computer and I call them up. I talk to their computer and give them my account number then it basically walks me through everything. Then they email me back with my claim number and to say they've forwarded the request to the right contractor. One of the parts in the furnace was bad and that was the third in a row that the cold weather kept putting it out. A contractor came out the first two years but he didn’t do anything. The guy who came out last time ran a bunch of tests on all the parts and he found the part that was bad. That has been working good since then.

The property I purchased out here was going to be a multi-unit and I got the warranty from American Home Shield to be able to quickly service calls and replace defective equipment as far as having tenants in. Submitting a claim is really easy. I have two accounts for different properties here in San Diego and I just go online, pick what property I want to put a claim on and then I hit submit a claim. It gives me all the options that I'm covered for and I click whatever is in question. If I have a water heater for instance, I click plumbing then water heater and I make a claim. Within 24 hours, the contractor would call me back. We set an appointment then they come out and take a look at it.

We have an open for almost a month now. Last time I called American Home Shield, I gave up after being on hold for an hour and 15 minutes, listening to the stupid music for a representative to come to the phone. From a service point of view, it is inconceivable that somebody has to be on the phone for more than an hour waiting for somebody to come on, or not being able to talk to anybody because you got tired of waiting and you got other stuff to do. If other companies allow for them to call you back, that's definitely an option.

My fridge broke and I called American Home Shield to get someone to come over. They set me up right away and had someone out the very next day. The contractor came when he was supposed to and he got to work right away. It was interesting because he had a broken arm so he needed a little assistance. But he was friendly, did his job very well and he fixed my fridge. American Home Shield is a fantastic company and they look out for their customers. And I'm going to continue to use them.

We had our microwave go out and I was told that somebody would call me within 24 hours, but that was last week and no calls. I sent two emails and called AHS, which when I finally got through, it was an hour and a half of waiting on the phone only to be told somebody would call us back. I got a message that they need the dimensions of the microwave, which was what I sent in an email, and still no resolution. I got a voicemail today saying they need me to be in front of the microwave with a measuring tape. I’ve already done that and I can tell them off hand what my microwave dimensions are because I measured them. My microwave has been out for two weeks, right before thanksgiving, which was so screwed up timing.

I'm very dissatisfied any time I try to call AHS. I have to spend at least an hour on hold to speak with someone. In large part, the reps I speak with are mediocre, in terms of both friendliness and helpfulness. In instances where we've had to have a part ordered, sometimes it's taken weeks and multiple phone calls to get things resolved. My overall experience with the contractors has been good, though we had an issue yesterday where the contractors showed up too early and I wasn't able to be here. I've had AHS for probably 15 years in this house. Initially I was very happy and felt like it was a good value. The service has gone downhill over the last couple of years to the point where last year and this year, I'm really considering not renewing.

Something got reversed and the AC seemed to be putting out heat rather than cool air. I submitted the claim online and the contractor got here the next day when he said he would and fixed the AC in 10 minutes. We’ve been using American Home Shield since 2006. Maybe, after that long a time, they'll start cutting my bills. I have a warranty on all my systems in the house, so I'm not too worried about something crashing on me.

American Home Shield called me to request my renewal in the warranty and I told them I was having trouble with the heating system of the pump in my house. So, they set up a service call for me on the phone. It was pretty easy. The person I spoke to on the phone was good. Then, I got emails constantly updating me on when the service technician would come. They sent out a technician who was knowledgeable and experienced. He replaced a part that went out and the heat pump has been a bit more efficient and effective than it was before the service. But, I had to pay a $75 service call fee so I was doing it blindly by who AHS sends out. That aside, I’m satisfied with AHS. They are a reputable provider of service and I would recommend them.

We've had the house going on for years and we've always had American Home Shield. They're awesome. However, the first couple of times we had problems, they wouldn't help us. The contract stated that if they can't get something repaired, they would replace it but they said they had to do maintenance. We had just bought the house and everything was brand new in the house except for the things that they were saying that weren't which we didn't know because we didn't live in it.

In August, I had a water heater that went out on Friday, which was a terrible day to have it go out. I called and AHS said 24 hours. I called the contractor and told them I can't wait all weekend. The contractor said they don't work on weekend. The plumber showed up 1 o'clock on Monday, pulled out a wire with his knob-nose pliers, and then stuck something back in. Two weeks later my water heater was out again. Same weekend scenario.

Two weeks ago, one of the wires from the fuse box to the AC unit got fried and a fuse was blown. I submitted a claim with American Home Shield and they sent a guy. However, when he came out, he didn’t cut the power to the house off. So, when he went up there, he knocked all the lights in the house. So now, the board is messed up, and the guy came back out and I showed him the board and he said that it looked like something shorted. So, he came out a third time to replace the board, but now I think that he knocked the board and the module out.

My parents have American Home Shield and when I bought a new house, they talked to me and told me it was a good idea for me to get it. Submitting a claim is easy sometimes but there needs to be an option to be able to talk to somebody. It’s hard to find someone to talk to and I’ve had problems trying to get a hold of someone when I need them. I didn’t know how to go about doing it and instructions weren’t very clear to me. The last time I talked to a rep, it was not good but I got my point across. I have been having problems with my dishwasher at the time and they had sent this one guy twice from Hewan Appliances. I was wanting the same person to come back because they wanted to all of a sudden send a different person out here.

The people that American Home Shield has sent out were all nice guys and really pleasant to talk to. They were professional too. We asked them to put on shoe covers and they did. The only downside was we've had them out three times for the same repairs. It was a real inconvenience to us that we had to call and the biggest problem with Home Shield is when you call, they put you on hold. The last time, we were on hold for over an hour before they came on. The shortest time we've ever been on hold with them was 40 minutes. It was almost like they put you on extended hold to get you to hang up and not file a claim or come back on a previous claim that hasn't been fixed.

I have American Home Shield warranty for many years now on two properties and I’ve been very pleased with them. They always give excellent service and I appreciate AHS' service very much. I usually use the phone to submit claims and it's been a very easy process. I've been cooperative and they've always responded immediately. The contractors who they have sent out have also been very good and always corrected my issues.

We’ve had American Home Shield for over 30 years. Four or five years ago, I retired from selling real estate, and I used to say to every one of my clients to get American Home Shield and they won’t be sorry, even with new homes. But I’ve gotten to the point where I’m going, “If I have to wait an hour or something to get through when I can’t go through the computer system, I’m gone.” There are other companies out there now and this is a big issue for American Home Shield to address.

I had a problem with my washer and dryer. The washer could not be fixed so American Home Shield replaced it. They had to get some parts for the dryer and it took a while for them to get the parts. They got the parts and came back out. They took the dryer apart to install the new parts. But they said that it didn't really need the part that they had gotten because there was something wrapped around inside the machine. So, they unwrapped that. The machine worked but it still has the same noise that we had originally called about. I tried calling the company itself but I could never get through. So, I went back and called to put in another claim with American Home Shield and they started the process all over again. In a couple of days, they contacted me and sent somebody and they determined that it needed some parts. They might have had to re-order the parts because they haven't been back and this has been a couple of days now.

The pilot was out on the furnace. I submitted a claim with American Home Shield online and their website was easy to navigate through to schedule an appointment. My 13-year-old son could have done it. I submitted it on a Saturday and I didn’t hear anything from the contractor so I called them on Tuesday and their tech came out that same day when I talked to them. He was here twice to fix the furnace and he seemed really nice. The first time, he cleaned the coupler, and the second time, he replaced it. Since the repair, the furnace has been working like it’s supposed to for months now. I would tell my friends that they should give American Home Shield a try and that I had no issues them.

We've been with American Home Shield for a long time. They're good folks and they handle things. I just call them and give them to put my little number in there and then it goes from there. My most recent claim was for my dryer and the reps have been really good to me. I'm 82 and they were patient with me. I have to repeat it or they have to repeat it. And when you get old, things change and people change and they get aggravated by you, but they did not. When the contractors came to the house to do whatever they had to do, they were nice and friendly. And they were also nice to me when I called, and then the guy that was going to do it left me his number. I recommend American Home Shield to several of my friends because they're impressed when I get something done.

When I call to submit claims with American Home Shield, there are a few minutes of wait time and the people I talk to are good. Most recently, my bathroom tub was dripping so I submitted a claim. The process was smooth and the plumber who came had a replacement part on hand and he was fairly quick that it took him an hour fixing it. I also had a problem with electrical and a guy came out and found out it was something underneath the house that was causing a circuit trip. He told me he was going to floor it on so, they said they would send someone to check that out but it never happened. They then sent someone out for the microwave in early August and I’m still having people come out to the house for the microwave. It still hasn’t been resolved. But American Home Shield is not a bad investment, and if anything happens, the warranty almost pays for itself quickly.

Our ice maker was just humming and wasn’t making ice before so I filed a claim to American Home Shield over the phone and I was able to contact somebody within a couple of days. The technician was prompt and he did the job. He needed a part and they called when the part came in. Now, our icemaker is making ice but not making ice cubes so I called the contractor yesterday and let them know the issue and they said they'd get back in touch with AHS. We’ve only been with AHS for a year and it was my first time to file a claim. So far, we're satisfied with them.

I just put a claim on my heater with AHS. It's been 13 days and it hasn't been done yet. I submitted my claim online, and then I called. I scheduled it and someone came out. They said that they would call us back but they haven't. When we called, nobody seemed to care. Before, we had Ice Man Cooling and Heating, and I liked them. We have a new contractor but I'm not sure who's coming to look at our heater now. I called American Home Shield and they said that they have to speak to whoever the tech was that they assigned to our service order.

The process was good on my most recent claim with American Home Shield. I needed to get my refrigerator fixed. The contractor scheduled my appointment from 12:00 to 4:00 and a four-hour window is a bit excessive nowadays. So I started calling at 8:00 AM on the day of my appointment. Then I called every hour until 11:00 before I spoke to someone and I asked if there was a way they can get me a shorter window because it was my day off and I had to run in around. She said she’d call the technician to see his schedule. She called me back and gave me the same 4-hour window. I was at home by 12:00 and the guy didn’t even show up until 4:45 which was later than the appointment that was scheduled so that really made me upset. I was calling but they didn’t answer their phone or even respond. I left messages initially but after the third time, I stopped, and no one called me back.

The people I bought my house from last year included the American Home Shield warranty as part of selling it to me. I usually like to call and talk to somebody but the AHS reps have been so busy. I've had to submit the claims online lately and haven't been able to talk to anybody. I sat for probably close to an hour and a half the last time I called. When I finally got somebody, he was apologetic about it but it didn’t fix my issues. I've had the same plumber three times this year to try to handle some issues I've been having with draining, and honestly, I have not been happy with the whole experience. They keep having the same plumbers come out and I keep having the same issues and they're still not resolved. They want to do what I ask them to but they said, unless I specify every time I call in the exact issues I'm having, they're not allowed to do anything beyond that.

My washer door wasn't closing so I filed an online claim with American Home Shield, and everything was seamless. They called within 24 hours and a technician came out in three days. Then the tech had to get a part and came back again within three days. It took less than a week for everything to get done. The washer has been working since. The site was user-friendly and easy to navigate. Their reps have always been friendly and the company they sent out was very nice. I also had an issue with another appliance before and they were able to remedy it. Overall, American Home Shield is a good service to have in an event if things come up unforeseen.

Gas stove top. Inspected by AHS and have not heard from them. Been on hold for two days! They never answer the phones after a tech has come out to replace. Stay away from this company and do not recommend to anyone. (Except Rosie and Hillary.)

The worst company ever! Expect to be on hold for at least an hour WHEN YOU DESPERATELY NEED SERVICE before they even answer and then expect that after your appt is scheduled they will lose it and then when you call back 3 days later when the service person failed to show up (mind you they did lose your initial request, again, in the first place) and when you spend over two hours trying to reschedule to discover that their earliest appt for your broken refrigerator is now a month away? Yeah, lousy company, lousy service. I liked having the "peace of mind" and have been client for 4 or 5 years but this last time was the final straw. I called about fridge on 11/27/2017, said repair person will be here 11/28/17 between 1 and 5; never showed and never called.

We have had American Home Shield for over a year, and at first this company was amazing to us. I recommended them to everyone. This past year, however, things just haven't been right at all and I'm extremely frustrated. We have had the same company out to work on our air conditioner unit four times already this year. The fix only works for 2 weeks before the air stops blowing cold. They refuse to believe there could be a freon leak and then I'm billed for their replacing freon after the visit because it goes over the American Home Shield limit. I've stopped calling because it's now winter and I'm just too frustrated to deal with it anymore.

The air conditioner wasn't coming on so I submitted a claim with AHS online and it was easy. The technician who came was really great. He explained what was wrong, fixed the air conditioner and now it's working. He was friendly and knew what he was talking about. I've only had AHS for a couple of months and so far, the experience has been very good.

I submitted a work order request on Dec 3rd due to a leak in my kitchen ceiling. It took the assigned plumbing company 48 hours to contact me regarding an appointment and gave me an 8 to 4 window for arrival. The plumber was nice but didn't do anything that a plumber is supposed to do to locate a leak. After cutting into my ceiling, he stated that I didn't have a leak but I continued to explain to him what I had experienced while pointing out the obvious signs on the ceiling and allowing the water to run continuously. After about 25 minutes, the ceiling started to leak. The plumber checked the leak but didn't have the part to repair it.

When I was dealing with my broken pump, American Home Shield made the process easier than ever. Especially with the help of Mariah **, this nightmare situation became a piece of cake. I felt really cared for while dealing with every problem, was clearly explained the steps of replacing the pump and received constant help with everything I needed. I would highly recommend them to my family, friends and anyone in need of home care.

We had a repeat company called Alex Pool Service come out several times and every time they did, the problem that they came out to fix that I and American Home Shield would be charged for seemed to be a band-aid. The tech came out one time and there was one of the pumps making noise and having issues. I happened to be home, and he looked and said, “Yes, it’s the capacitor,” which I agreed with. Then he said, “I think I have one in my truck.” So he went out to his truck and I happened to be standing there, and he went inside the house and switched the capacitors saying, “The capacitor zipped, I put the capacitor in and it’s working.”

The technician came the same day I put the request in online. However, they had to order the part for the dryer and it took about ten days for the part to get here. The contractor then came out and fixed the dryer, and so far so good. I would recommend AHS because at least I know I have to pay the $75 upfront but the rest will be taken care of by them.

We have more than one property insured by American Home Shield. One of the houses has been on it since 2000. I submitted a claim online and it was easy. We had plumbing done and American Home Shield sent out Poe's Plumbing. We use them all the time and we love them. The contractor was great and was very easy to work with. It was fabulous and we encourage people to get coverage every time they go through a transaction. But every once in a while American Home Shield has a provider that's not great. I have had that experience with American Home Shield where I was told the contractor would come out. Then I'd get called and told it would take them five or six days to come out when it was an urgent matter.

I was having a problem with my furnace. I submitted a claim with American Home Shield online and also called it in. The first contractor came and told me I needed to have an electrician to come out and the one who came out said it wasn’t the furnace but was a heating and cooling problem. And when the next heating and cooling problem person came out they said it wasn’t a heating and cooling problem. The first guy that I was dealing with didn’t know what he was doing but they second guy was fine and the furnace has been good since the repair. I would recommend American Home Shield.

I went out to my garage and almost dumped my things in the water coming out on the floor. It was coming from one of the wall on the inside of the house. AHS gave me a phone number for a plumber which I called and got nothing. I called AHS back and said “Hey, he hasn’t answered. What’s going on here?” Then, I did not hear anything else back from them. I then called the third time, and then they said to try calling them again. I said I didn't want them because they were not answering. And every time I talked to them, they sounded like they didn’t care.

It was very easy filing a claim with AHS. I called first and got a chance to talk to someone then I went online. They were very helpful and spent a little bit of time acting on the problem. The contractor came in and got right on the job. He was very experienced and fixed the problem that I was having with the furnace. So far, I’m very happy with it. Being a senior citizen, having AHS is a blessing for me and I've passed the word about them to all of my friends.

The technician came out about six days after we put in the request for our oven that would not heat up. They determined that it was a heating element and told us that they would order the element, have it shipped to our house, and they would be back the following week to put it in. The part came to our house and they showed up exactly a week later and installed the heating element. The problem was fixed in a timely manner and the oven has worked fine since. The technician was very friendly. He explained everything and made sure we didn't have any questions. Everything went smoothly. Also, the rep was pleasant when I called in. She was very helpful and very concerned about the issue and about making the situation right again, so we could use our oven. I had to wait about 30 minutes before somebody answered, but I understand it's because American Home Shield gets a lot people coming in and calling in.

My air conditioner stopped adjusting wind and the wind peaks up. I filed a claim with American Home Shield over the phone and it was amazing that their guy came really quick because we are not home all the time. He was on time and he detected the problem right away and he fixed it. There was a little piece that had to be replaced, which was something very minor. And everything was good.

I had a problem with my stove and American Home Shield referred it to someone. I filed the claim over the phone and the rep treated me with a lot of courtesy and respect. We had to change the first company because the tech kept putting it off and calling me with excuses. AHS referred it to another company, and the guy fixed the stove.

Everything was good for my first claim to American Home Shield. I did it online and it was pretty simple. They put me in touch with someone after submitting the claim and that company reached out by calling me within 30 minutes. The contractor came out and he figured out what it was. He was knowledgeable. It was the damper in the middle of moving. He plugged the wire back up and that was it. It was pretty pleasant. It took him less than five minutes.

I've been with American Home Shield for a while now. Recently, my sink was stopping up and my garbage disposal was not working. The rep that I talked to was courteous and friendly. The contractor then came out and fixed the problem in under an hour. When my refrigerator went out, they let me go buy a new one and I just paid the difference of what they would allow me. I got an $800 refrigerator then and it only cost me $100. I’m really pleased with their service.

I had claims for my oven, my cooktop, and my refrigerator and I did it by phone but I had a problem getting through. It was during the time of the hurricane and they were having some problems down that way where it hit. They didn't have enough people on the telephone and that was a nightmare. In fact, several days later, I held for an hour and they still didn't come to the phone.

I had a very positive experience with American Home Shield. Two things were going on at the same time but both were fixed. An item hanged up on the disposal and the switch was loose. I submitted the claim online but I prefer doing it over the phone. It's easier to explain things over the phone than online but it takes longer. American Home Shield first sent a plumber who took care of one part and made arrangements to send another person to fix up the switch. Both contractors that were sent out were good. They were on time and they did the job well. I was very satisfied with their service. Whenever I have any problems, American Home Shield has solved them correctly.

The dishwasher that we don't use had a water leak and the water was all over the carpet. My wife called American Home Shield to submit a claim and the contractor they sent out was very good. He cleaned up his mess which is a very important thing. However, I don’t like the way AHS advertise that they are 24/7. We had an incident last year or the year before when my AC went out during the weekend and I couldn’t get anybody. I had to wait until Monday to where they finally got a contractor. And they have to call me within those 24 hours so I waited for more than that. AHS should contact somebody to come out and take care of you if you have an issue. It doesn't matter if it falls on a Friday, Saturday or Sunday. That’s the way I take 24/7. But, they claim that “It's 24 hours from the time you make the claim. Then, the contractor should get a hold of you." Other than that, AHS is good to have, they have different payment plan option.

I live in a coastal beach town with very expensive homes and I tell my friends that they've got to get a warranty with AHS, especially if they’re single women living alone. Even though they might not use it in one year, they might the next. I have AHS for five years now and I recently submitted a claim with them on the phone because the mechanism for the lock on the door of my washer broke. The rep I talked to gave me the number of people that would be contacting me and my claim was handled perfectly. That’s why I continue having my Home Shield. But I prefer getting a hard copy of my bill and the reminder to pay it. I have the skill to pay it online but I don’t want to do anything online with my credit card.

I had a leak in my house so I reached out to American Home Shield via online. At first, I didn't know where the leak was coming from, but they sent out a leak person. It took a while to get someone scheduled and for something like a leak, you want somebody out as soon as possible to avoid damage. However, he found where it was coming from and repaired it.

Recently, the circuit board on my garage door opener burned out. I submitted the claim online and they sent someone to replace it. It's working well now. The techs had to come back once and it only took them a few minutes to finish when they came back. I've called AHS in the past and there was a minor wait time, but it wasn't bad at all. I would highly recommend them.

I filed a claim with American Home Shield over the phone for my furnace. It was an emergency because I had just gotten out of the hospital for two weeks. The problem started on the day that I called. I didn’t hear back from them, which I was surprised about, but when I called the next day, the person that I talked to was excellent. He got right on it and within an hour or so, someone called and came out and took care of it. The contractor was very personable and did the job, and since then, the furnace has been working fine. I’ve had American Home Shield for about ten years and they do an excellent job. All homeowners should have it as it makes a big difference. I tell everybody about American Home Shield.

We had issues with the water heater and also with the drain in one of the tubs. If you'd fill the tub up, it would start draining the water. I couldn’t even take a bath because it was draining the water out so quickly. The contractors American Home Shield sent were very attentive to our issues and very accommodating even though I had to go back and forth with my kids. They wanted to make sure the job was done quickly and efficiently and that their messes were cleaned up. Now I can take a hot shower and it's been great. The contractors did a great job and we loved them. But way back when we had some other work done, that first contractor was crap.

Our garage door opener broke and I submitted a claim over the phone with American Home Shield. It took hours to get through to them and perhaps it was because of the hurricanes and all the damages that were done, but when I spoke with the representatives, they were knowledgeable and they gave me the name of the company that would be handling my claim. The contractor that they sent out was excellent and he knew exactly what he had to do. When we were in LA, we didn’t have good experiences with the people that AHS sent there. But here in Nevada, there are much nicer people. Overall, AHS is sending out good and knowledgeable contractors who understand the needs of the clients. We’re very happy with AHS.

The refrigerator ice maker broke so I called AHS to file a claim, then the gentleman from GE came and fixed it. The reps at AHS were professional and courteous. So far, the ice maker performs perfectly since the repair. AHS was excellent and my experience with them has been wonderful.

The American Home Shield service has been very good. Even when I had a problem with them on my toilet, they fixed it. We went through this big rigamarole as they didn't cover it at first but they eventually did once I told them I was going to stop. Bobbi, the contractor that they sent from His & Hers Plumbing, was very helpful and knowledgeable. She did everything she had to and even went beyond. We also wanted to replace the kitchen sink and after she finished the job, she replaced it with another sink that we needed, and she had it on the truck. Since then, everything has been working fine.

I had two claims with American Home Shield - my central heat unit messed up and my dryer quit working, also in the same timeframe. They came out ASAP and fixed them both quickly. I got a brand new central heat unit and then, the guy replaced the switch on the dryer. The interactions that I had with the contractors were 100 percent perfect. They did a super job, let me know when they were coming, when they were coming back, and what they had to order. It was all good. The only problem I have with the American Home Shield is trying to get a hold of them on the phone. I sat on there for an hour before and did not get a hold of them. But if you do it online, somebody calls you within 30 minutes or so. That's how most places do it nowadays, but I don't like it that way.

I've submitted two claims with AHS and it was easy to do. The first one was a leak that a gentleman and his wife fixed. They did a great job. The second one was when the dishwasher stopped working. The plumber came and he knew exactly what happened. He realized I had a new garbage disposal, so he tested a couple of things and he said that it was the knockout plug. It was a two-minute job and it was done. However, their online survey has nowhere to hit 'submit'. I had to submit a separate email because I could not put that in the survey. I've complained about that twice now with the two things that I've done and they've not fixed it. Other than that, I'm very pleased with the service and I've always recommended them.

The lights in my oven had gone out and I submitted a claim online to American Home Shield. The contractor they sent did a very good job. They were professional and they were on time. The oven is working fine since the repair. The lights make it a lot easier because I'm seeing the oven. I was happy with my experience and it's a good warranty system for a house that's more than 5 years old.

The microwave started smelling like it was burning and then it wouldn't start up. I submitted a claim to American Home Shield and the representative was very nice and helpful. She said that whoever they contract with would call me and they did the very next day. The contractor was great. He came in and looked at it. He thought it was one thing and went out to his truck but he didn't have that part. It had to be ordered so he told us it would be back in five days. I waited for them to call me but they didn't. I had to call them, although the lady said that she was about to call me when I did. The microwave had been fixed before so instead of paying, I asked about a new one and he said no but they came out and fixed it.

My AC stopped cooling and setting up a claim with American Home Shield for it was very easy. I called in and used their automated system. I left a message last night saying I needed the repair and the contractor was here this morning. They were great and resolved the problem. I was very pleased with the service.

So far, it has been great with AHS. They can cut the price in half though, but it's nice to have them. Our most recent claim was a plumbing issue. The flush mechanism on both toilets failed so I had to get them replaced. At first, I submitted that claim online, but the lady had some questions. She called back and we had to give her some more information. Sometimes, the rep and I talk back and forth when we forgot to ask something, but it happens and it's no big deal. Customer service was very good. The contractor that came knew what the problem was, he knew what the fix was, and he got it done. I don’t think he spent a total of 20 minutes in the house.

I filed a claim over the phone to American Home Shield for our heating and the guy that came out had to order parts and got it done quickly and efficiently. Their reps were really cordial, they came out on time, and fixed the problem that I had. I haven’t had any problems with my heating since the repair. I was satisfied with my experience with AHS.

We’ve been with them since 2004 and submitted dozens of claims. We file claims over the phone and have a great dealing with their reps. Their technicians were all good but I’ve had two experiences that have not been so well. The first one was for the swimming pool heaters. Before I bought the house, it was inspected and AHS issued the warranty. Then three years later, when the pool heater stopped working, I called and asked them to come out and look at it. They said that something about it had been improperly installed so they were not going to recognize the claim. I contended that it was inspected before and there were no issues with it. They had come out a couple of times for different things then fixed them and yet, they declined to fix this one.

I have been with AHS for 20 years now. Getting a hold of somebody is extremely difficult since I have to wait for an hour but the technicians they have sent out have been good. My most recent claim with them was for my dishwasher because its motor and timer were burnt out. They determined that they're going to get a new unit so we ordered a new one which supposedly be delivered tomorrow. I also submitted a claim for my washer before and we had issues with it because whenever the contractor was here, it wouldn't leak but when he's gone, it does. But it worked out in the end. AHS is worth the investment.

I had recently submitted a claim to American Home Shield for my refrigerator. The ice maker wasn’t dispensing ice and the refrigerator door gasket needs replacing. Within a day they were able to get somebody out. Everything went well and I was satisfied with it.

I have two air conditioning units and one of them had to be repaired while my house was on the market. I then called American Home Shield. During the first week I was trying to get an appointment, I asked them if they could send someone out on a Saturday and they told me they can't. However, when I called back the contractor, they asked me if they can come on Saturday, and it was great. The technician they sent out was so truthful. He replaced the fan motor. But then, the AC wasn't cooling.

Last August, AHS sent someone to blow the lines of my AC since it was leaking water from both exits outside, the overflow and the second overflow. Then the latest issue is that the motor burned out so it wasn't cooling the house. Although I submitted my claims online, I prefer to deal with the phone. I don't like doing stuff online, but you can't ever get anybody on the phone. The tech they sent out was very efficient, professional, and courteous. Plus, he knew what he was doing. All I had to do was tell him what it wasn't doing. It took a long time because it was hard for him to fix, but he did it. Now, it cools fine but the overflows are both leaking very badly again.

Customer service is horrible. Wait time is always greater than one hour just to talk to someone and you have to repeat yourself so many times and no one knows anything. They say they will call back with answers and no one ever does. It takes 5 min to pay and get the service they ate fast about that but when you need actual service it is damn near impossible to talk to someone, it's like they want it to be such a pain in the ass to get help. You don't even call. You just quit and they get out of having to pay or fix the items you need repaired. They have sent 2 different companies out to my house and I have paid twice the tech fee of 125 dollars and my system is still broken. It has been a week since last tech went to house and I still have heard of nothing. They say they got a state of the art online deal to request repairs or check status of service and it is **, does not help you out at all.

We had no choice in choosing a home warranty. Home Shield was purchased by the seller of our home during escrow. September 2017, I called to have three appliances fixed, which came with the sale of our new home. We were on the fence to spend the $75 or not to have them fixed. We knew we were going to remodel in January. However, we also had company coming for three weeks in November. Our dishwasher is not working well so we decided to call and have it repaired along with two other appliances.

AHS is a complete SCAM. I became a customer in October and shortly after needed assistance on 10/23. I reached out to AHS to schedule someone to look at my oven. After multiple scheduling blunders and no shows, I finally had someone out on 10/30 to look at the oven. The tech said it was a super easy fix and that all the oven needed was a new hinge. They said it was covered and that they would order the part, with a lead time of 7-10 business days.

When my heater was not working, I requested for service online with American Home Shield and they were very prompt. I got an email back stating the company that's going to be coming out. I was impressed. The contractor was awesome. He called me and made sure that I knew everything that was going on because I was at work. He also let me know that he had to order a part, which was going to take about two days, but he called me later that day and said that he found the part, which means that he was looking for it. And he came out the next day to fix it. He was very professional and knowledgeable and he got the job done, and I definitely would use him again.

I always submit my claim online and the most recent was because my toilet and sink were leaking, so water was just coming out on the floor. Their website's awesome and very user-friendly. The contractor was very professional. He got to the root of the problem, fixed it the same day, and if they have to come back and fix it the next day, they always let us know 30 minutes ahead of time. So far, the toilet and sink are working good since the repair.

I've filed numerous claims with American Home Shield but my home in southeast Arkansas is isolated and with very few available service folks willing to work with AHS or even available on AHS’ list of vendors to provide the services so we finally just said we'll just start saving the money and do it ourselves. With the few vendors that there are they want me to pay them and then let AHS reimburse. The process of going through it and getting someone to even come out to do the estimate anyway, was just a hassle. So if you live in a larger metropolis or a larger city I would recommend AHS but if you live in a rural and sparsely populated area do not do it with AHS.

Our furnace went out a month ago. I called AHS and the hold time was horrible and extremely frustrating. I don't mind waiting an hour but to be on hold for an hour is ridiculous. A callback feature would be helpful. I talked to the representative and she said that they were working on their telephone system. I didn’t have any problems with her though. She was polite and understood my complaint. I've used the contractor they sent before and they’re good. They took care of the problem and the furnace is working now.

I do claims on the phone 'cause I want to talk to someone in person so I can explain what's going on so that they would know what to be looking for when they show up. If I tried to do it online, I could give them a synopsis but I wouldn’t be sure that they would understand what I was trying to get at. It usually takes a while to get to them but when I do, they're fairly helpful. The girl whom I talked to was really nice and helpful. She gave me the direction as to where I should go with my claim.

I called on the phone for my washing machine and the conversation was good though it took me a while to get connected to somebody. The contractor that was sent out was very nice and now the washing machine is working fine. I’ve been with American Home Shield for about six years now and compared to other companies that I’ve dealt with, American Home Shield fixes whatever you're going to have fixed and they don’t come up with something different.

I’ve been with American Home Shield for several years. We have the Fisher & Paykel washer-dryer system and they had a hard time finding a service person on their list who can come here to work on the washer that broke down. It took a good solid week to get somebody down here to work on it. We had to go to the clean washer for a while and that was the bad side. The good side was that we had good response on everybody else that we've had problems with, mostly with the air conditioning, heat pump related and dishwasher stuff.

American Home Shield sent a good contractor for our faucets in the kitchen and bathroom that were dripping. The first time he came out, it was fixed for a couple of days, and then it started leaking again, so he came back out and installed something else in the bathtub and the shower, and so far, it’s all right. It takes a while for it to quit dripping but it works. It will finally stop and shut off. The contractor said it was because of sand in the line, and if it happens again, he said to replace the part entirely, and that’s the only other thing he could do, so I’m seeing if this is going to work or not.

I don't like American Home Shield's automated line. I live out in a rural area and I have bought all my appliances from Sears. That's who I would like to service my appliances. But with their automated system, I don't get to choose and they just send whoever they have on their list. The one who worked on my garbage disposal was from Wenatchee, Washington. He was very good and courteous. My garbage disposal had to be replaced with a brand new one. My daughter has AHS too. When I was at her place in Kansas, she had a problem. They were so awesome that I called and signed up when I got home in Washington. My only complaint is that when I called them to talk to a rep, I was on the phone for an hour to get somebody to answer my call. However, they were so accommodating once I got someone that it's hard to be upset over it.

I hate American Home Shield. My furnace quit working. I called in and told them I was scheduled to go out of town and I needed some immediate reaction. This was after waiting an hour and a half to talk to some live body. They came back and would not do anything. I had two furnace repair people come out. Both didn’t know what the issue was but they knew it’s not working right. American Home Shield said, "Tough." And so, I went ahead and bought a new furnace and paid for it to be installed myself. American Home Shield has the worst customer service people I’ve ever ran into. I’m sorry I’ve used them for four years, and I’m not renewing with them. I wouldn’t touch their company again with a 10-foot pole. I will tell everybody I know not to use them. Also, I'd tell all the real estate people I know to not recommend them.

We moved to a new home and had a leak in our water heater. I submitted a claim over the phone with American Home Shield and their process was fair. But we had to wait 5 days for the first contractor to come out and when he did, he was not professional and he did not tell the truth. He went upstairs in the attic with his iPad, came back down, then told us that he'd call American Home Shield and get back with us. Then AHS called us and said that they couldn't cover the repair because the problem was with our roof. But the guy never told us that that was the problem. Plus, there was nothing from the roof that would cause the water heater to be damaged within the inside.

It was an excellent experience with American Home Shield. There was no hassle, no problems. I was having a water leak coming out of my furnace. The claims rep took care of it and understood what I needed and they cut me a contract. They got me in touch with a contractor who gradually fixed the problem. And the contractor got there within two days, which was an appropriate amount of time.

My wife filed the claim to American Home Shield by phone. The contractor said that he could not help us since we were missing some device. I don't know why it wasn't covered. For us, if the pool is not working, it's not working. There's no way for me to check the system to see if it has 100% of the components. However, working with the AHS folks were good. They were responsive and on top of the situation. It’s just that the outcome did not come out as what we expected.

It was easy to submit claim and I was able to connect by the internet. Their website was nice and so easy to use. The contractor did a good job with the sink but not with the toilet. I called them again and left a message in the answering machine but nobody called back and it upsets me. But for now, everything is fine. American Home Shield provided the service and they came and fixed it.

A tenant is in my house and the refrigerator went bad a month ago, so she did the claim submission with American Home Shield. Every once in a while I deal with AHS myself but I haven't done that for the last couple of years. Sometimes it takes a little too long to get stuff done and then one issue that I'm having now is that the price went up and I'm wondering if the price is going up again because if it is, I'm going to have to replace them with somebody else.

The service I received from American Home Shield was great. I had a leak in my bathroom so I called them to schedule it. And they came and took care of it. The guys were great and knew their stuff. They fixed the problem so it was good. However, I've been waiting for a month for them to come back and fix the drywall, but no one ever called.

I had a dishwasher problem and I’ve contacted American Home Shield online and I've been directed to one of their contractors. Everything went smoothly. The contractors were on time and they did all the job correctly first time. They took some time but they fixed it. He pulled out everything on my dishwasher and showed where the problem was coming from and fixed the wall problems also. Everything looks good and I recommend it American Home Shield. Most of my friends already has the same insurance. It’s reliable and very flexible. Even the price also is reasonable.

I filed a claim to American Home Shield for a garbage disposal that went bad and it was replaced. The difficult part of my experience was calling them on the phone. I was waiting online for about 75 minutes just to speak to someone there, which I thought was a very bad business. Once I finally got someone, it was fine. They sent someone over from a local plumbing company and they fixed it, which took about half an hour. AHS reps seem to understand what I needed and were able to respond to my request very quickly. The contractor was very professional, very helpful and did the work very quickly. My garbage disposal is working very well now. I'd tell a friend that getting a home warranty was worth it if they were living in a house that has a lot of older appliances in it.

My stove broke and so I had to file a claim with American Home Shield. The contractor kept on rescheduling it and canceling it and rescheduling it. It went way past my original due date on my contract but because the ticket was already opened previously, we were able to extend it. But it took two months and five reschedules for us to get them out there. It was just one burner and the guy looked at it in 15 minutes and then said he had to order a part and had it sent to my house via UPS. He was awesome and was real efficient once he was there. And everything's working now.

I was having a problem with my oil heater, and I put in a claim with American Home Shield and then someone came out. The contractor said it was my thermostat and there wasn’t any water in the heater, so they came out and they put the water in the heater and they rewired the thermostat, and the heater was working fine. But then that night, the heater stopped working and my basement was full of water the next morning. I called American Home Shield back to let them know and they told me they were going to send the same people to come out and check it again. They did come out after the holiday and looked at the heater, and they said that my boiler went bad because they tried to fill it up and the water leaked out again. They told me they would have to go to American Home Shield, put the claim in, and they would let me know from there.

I’ve been with American Home Shield for a little more than a year and have filed two or three claims. I do them over the phone and the representatives in calls are good. It’s the matter of getting to them that is ridiculous. I often had to wait 30 minutes to even more than an hour. As for the technicians, we had one issue that I reported and they sent a different company out to take care of the problem that I was having. The plumber that came out said he didn’t know how to fix the problem and that he will send out a more experienced plumber. We waited two or three weeks and nobody called or came out. And when I called the plumbing service, they were like, “Oh, that got closed.” And I was like, “Well, how did you close it if it’s not done?” Then they said, “We didn’t know it wasn’t done.”

I’ve had some very, very bad times with some of the vendors of American Home Shield in the past -- mostly in Texas. But I’ve recently moved to California and got a different situation here. Everything is fine so far.

A dishwasher wasn’t working. It took almost a month to fix. The first time, the guy didn’t know what was wrong and he thought it had to be replaced. Then another guy came and he thought it needed a part so he ordered the part. When he was supposed to put the part in, it hadn’t come. So he had to come back another time. But the dishwasher works now. I had two other experiences that weren’t that bad, but it sucks that American Home Shield wants to fix something that should probably be replaced so it will settle until my contract’s not around anymore.

Sometimes American Home Shield keeps things pretty close. When I first moved into this house, there was an issue with a pressure reduction valve that is located between the house and water meter outside. The policy states that the pressure reduction valve is covered, but they attempted to say that it would not be since it was outside the boundaries of the foundation. They finally agreed to pay for part of it rather than getting a long-protracted discussion.

I'm pleased with my service with American Home Shield. I just call on the phone and talk to a rep. Sometimes I have a long wait period when I call but sometimes I don't. The reps are very nice and they set it up for me and the company that they give me call me that day or the next day. When my AC unit went off (the fan motor and the fan went out) I called American Home Shield and they sent a technician out. Ed was a pleasant man. He knew his job and he explained the situation - what was wrong and what was going on. He was very thorough with his work. It was an excellent service. So far everything is working fine.

I saw water coming down onto my thermostat and when we went upstairs in the attic, the bottom tray where the air conditioning unit sits in has filled up with water, and it was coming down the wall. was a clog in the unit. I called Home Shield to submit a claim and the wait time was very short. The representative I spoke with was very professional and she had someone already in our area to come out and take care of the issue. And I was grateful and very pleased with it. My husband said the contractor was very nice. He unclogged and dried up everything and cleaned up after himself, and he gave my husband some pointers to do to prevent the problem from happening again. I'm happy that I have chosen Home Shield. I'd tell people that it's the best warranty to get and I have already recommended it once.

We just moved into the house right before the AC broke down. The first time, it wasn't running at all. It would start and there was no air moving at all. The second time, everything was running but it was just running hot air through the house. I submitted the claim online and it was very easy. The contractor was wonderful. They were efficient, very helpful and fast. They got it taken care of and they're very convenient. Cool air is now coming out very strong and everything should be going really well. We will definitely be renewing our contract with American Home Shield and we’ve been telling everybody how glad we are to have them.

I like American Home Shield and I have been with them for five years. Recently, I had a claim for my air conditioning central unit. Every year, it would have to be recharged because every spring, it wouldn’t work when I turn it on. But I know the technician changes out some parts along the way and fills it with Freon every year. Then this summertime, that thing died on me. It isn't cooling the house down so I called them back in. The technician said the air conditioning unit was shut. That's how it panned out.

My heating system died out and I couldn’t get it to come back on. I contacted American Home Shield via phone and told them that I didn’t have any heat. I was on hold for a little bit longer than I would have liked, but it was not excessive and the representative I spoke with was very efficient. I called them at midday and the rep told me someone would be here by nine to ten o’clock the next morning. I was told what company would be coming and they called and confirmed it the next day.

My electric dryer went bad and American Home Shield gave me some people over Columbia, South Carolina, about 50 miles from here and I couldn’t get a hold of those people. They finally called and I told them what I thought was wrong with the dryer. They didn’t even come out and look at it but they ordered a timer which was not right. I called American Home Shield back and told them I didn't want those people because it might be two weeks before they get here. So they gave me another contractor that I liked. I was connected with Sears and they were very nice. Their tech came out and found that it was a little knob had cracked, not the timer. The previous company was going to come out and put a timer in when they didn’t even have to and all it was was a little $7.33 part.

I had giant leak and I was running water through a tank in my garage out my driveway for four days, and I couldn't stop it. I submitted a claim with American Home Shield and their contractor seemed to fix everything. They were cool guys. The Triad guys, Mike and his assistant, were good and really easy to communicate with. It was Saturday when I texted them and sent in the ticket. I also sent them pictures. They immediately texted me on my phone and told me they'll have a tech come out the same day. It was resolved a lot faster than I thought it would be. So when they told me I got to pay $500 to have my other stuff updated to code, I said, "Okay, fine, whatever".

I’m not thrilled with American Home Shield. I’ve had five claims recently on a leased house and I’m having difficulty knowing exactly when and if things are getting done. On one of the claims, it had to do with the range and there were two items in the home. For some reason, there was a delay with one of the parts for gaining approval, and that was an issue that I’m not sure I understood why and never did. I’m not even sure it got fixed at the end of the day ‘cause I haven’t talked to the people that are in the home. When it was happening, I was calling and asking what’s the deal or why this isn’t getting fixed, and the AHS reps said they didn’t know. They’re waiting on something and I don’t know what it was. They ought to find out why there was a delay with the tech that was out there. There was another claim that I sent in yesterday regarding the electric panel on the pool and I don’t know if it’s getting taken care of or not.

My pool started leaking a few months ago and I have a $1035 water bill. I submitted a claim on American Home Shield's awesome website and the process was easy. The pool company, Kleinpeter, came out, and the guy was great. I love Mr. Kleinpeter and that was my first time to meet him. He changed a couple of pipes but the pool's still not fully fixed, so I told my husband to call them back. I really enjoy American Home Shield’s services.

American Home Shield is working on my gas heater at the house. They told me that one of the gas valves was leaking and it’s not working right now. Submitting the claim through the internet was easy, and the website wasn't difficult. The contractors that came out were good guys. They were very professional and showed me that they knew what they were talking about. My unit is too old and it needs to be replaced. One of the guys said that the valve wasn't feeding gas correctly to the unit and had to order the part. But American Home Shield responds really fast. It was during the weekend when I put my claim and they came out on Tuesday. They went through and looked at it. After that, I called them and they came back.

We had to submit a claim online for my washing machine. There was an hour wait-time on the phone and doing it online was faster. The contractor who came to my home was very polite. He fixed my washing machine and everything was okay. The repair took a couple of days and the washing machine has been working good. American Home Shield is worth it to have because everything is covered.

I called American Home Shield when our dishwasher stopped working and they recommended a company that was inefficient and inadequate in doing their job. They had to take three iterations to get the job completed. I understood when the company finally came out that they didn't have the part. But it shouldn't have taken three weeks and multiple attempts. Even if the part was not there, they needed to keep their customers abreast of what was going on and not just left me in limbo wondering whether or not they were coming to complete the job or not.

It takes too long to get through American Home Shield for service. I’ve only used them twice and the first time, I got through with no problem. They said yes, came out and got the issue squared away. But when I submitted a claim for my refrigerator, I was on the phone for one whole hour, holding to get someone. And then, when I wanted to cancel, it took me a long time too. It was running into the hour pattern. So, when I finally got them, the lady gave me a direct number that I could use to get her. I wasn’t satisfied with my experience. Nevertheless, the contractor was great. I had to call him back the second time because the refrigerator was making a noise, and he came right on out and fixed it. The refrigerator is doing fine now. If a friend would ask, I'd tell them about my AHS experience and it would be up to them to make the decision of what they wanted to do.

I have a dishwasher that needs to be fixed. The issue originated in August, and we're in November and it's still not fixed yet. I haven't used the dishwasher since I moved in the house, and the contractors have come out for it three times already. I also had some electrical outlets and a fan that needed to be replaced, but that went fine. I also had a plumber come out for something else which was okay as well. In submitting a claim, I just go to their website. The contractors sent were all nice and polite, and I haven't had an issue with them.

I've dealt with American Home Shields three times. The problem with dealing with them is that they don't respond quickly and you have to sit on hold for sometimes over an hour. And I wasn't particularly pleased about that. Our most recent claim with AHS was fine though. I had a problem with my heater in the house and because AHS had dealt with me before, I made sure that I could find a way to be expedited. However, I could not get to AHS because you sit on hold for an hour and their hold music goes on and off. So, I went back to the vendor that serviced me before and I asked them to reach out to AHS to start my claim process because they have the direct dial number which is something I don't have. And so, AHS expedited my claim. Their contractor came out and fixed my heater. It only took about 16 hours for them to get it taken care of and I was happy.

We've been with American Home Shield for five or six years and they've always been very good to deal with and we're very pleased with their services. But over the last year and a half, it's gone to crap. One example was when my water heater went out and it was covered by the warranty. They installed the one that was in there and they came this time and they rejected service on it because it was installed improperly and they did a similar thing with our cool heater. It went out earlier this year except they had repaired it two to three times in the past and they never said anything about the way it was installed. They just said, "Well, this isn't installed properly. We don't cover it."

I've been very satisfied in the past with American Home Shield. I'm also completely happy with Greenway, the company that's always sent out by American Home Shield to service us. But I, for a couple of months now, have been dealing with a washing machine issue. Greenway came out and ordered what they thought the part was. It took about few weeks to come in. They put it in but that really didn't work. So, they sent someone out again to look at it. They ordered another part. Greenway Home Services can't find it. They sent a request to American Home Shield to find it and I've been without a washing machine for nine weeks now.

Our toilet kept running and we had somebody from American Home Shield come out before. I thought it was fixed but it was still running so we had to redo it after a couple of weeks. The plumbing company was great but something's wrong with my toilet, it keeps running. They've replaced everything in the toilet but I don't think it's their fault because when they leave, it's fixed. I don't know what's going on and it might not be leaking. I just need to test it. I haven't checked what's covering in it to see if it was leaking because it's not seeable, but you see it run and it's going somewhere. It's our fault for not calling AHS again. It's just frustrating because we always have to work it around our work schedule.

I had an air conditioning problem and I placed a claim to American Home Shield for it. I did it online as it was easier and I didn’t want to bother anybody on a weekend. The technician who was sent out was the same one from the last two times that American Home Shield sent his company out. He was professional, got the job done quick, and we haven’t had any problems at all.

We had a leak in one of our pipes in the basement. We submitted a claim with American Home Shield and it was super easy. I did it online and the website is very easy to navigate. Also the contractor was really efficient, fixed the problem and we haven’t had any issue. They usually find somebody quickly and the company always reaches out to us in a timely fashion, which is really great. American Home Shield is worth the money.

Our dishwasher was acting up and leaves particles all over the dishes. When I put the soap in it, it doesn’t wash the soap out of the tub. Before I can wash again, I gotta stop and I’ve got to scrape out all the old soap. This guy from Pinnacle appliance came out and said he couldn’t find anything wrong. He said he needed to confer with some people. He put some more dishes in there and said to let him know if it’s still doing the same thing. It did, so I called him back and I even sent him pictures. We had an appointment for him to come. He said he was just gonna completely rebuild it, put in a new motor and pump. He said that that was probably the problem.

We own a duplex and our renters filed about some appliances that weren't working. We've submitted a claim over the phone and American Home Shield rep did a good job. The service that they provide is just fine, but it was very difficult that we had to be on hold for over an hour when we had to talk to someone. But they've been great and responsive overall.

It was easy to navigate American Home Shield's website. Plus their contractors were nice, professional and on time. Everything has been quick and great.

I heard about American Home Shield through some friends and all my experiences with AHS have been good. When the injector pump went out, I submitted a claim online and American Home Shield sent me a text with the information on who the plumber would be. The plumber was supposed to call me back but I just called the plumber right then and scheduled it. The plumber that we had was excellent and we couldn't ask for a better person. The contractor for the dishwasher was excellent as well.

The most recent claim was for my furnace. It was a big one. I had the technician come out and he looked at it and he told me it was dead and needed to be replaced and they came out. It did take us a little while to schedule just going back and forth with the contractor. The first time I got American Home Shield it seemed like the request didn’t get through and I did it a second time. They were able to explain to me how it went and that was fine. And I had to call them for a second house that I have Home Shield for as well just to cancel a claim that we had already figured out the problem before they came.

American Home Shield was awesome. I've been with them for 12 years now. I recently submitted a claim to them about a leaking water heater. The technician was fantastic. They did an excellent job. However, I did have a bit of an issue with the person because I thought I would want to upgrade to a tankless. But they said that that would stall the process. So, I just went ahead and got the regular one, and everything else went fine. The first interaction with their reps, the placing of the phone call, they were perfect. We didn’t have a water heater for two days. But other than that, we were good. The two technicians that came out were exceptional. They really did a great job and they were very thorough, very clean and caring.

I have never had a problem with American Home Shield in my life. Recently their contractor came out for my air conditioning system. I made a claim over the phone, and the rep I dealt with fixed me right up. The people told me what would be needed to be done and what was the best way to go - I had two different choices and I made the choice I wanted to make. The unit has been working fine since the repair. American Home Shield gave me a fair price in taking care of everything. It was a positive experience, and they always take very good care of me.

We've had two claims recently with American Home Shield. One is air handling unit which wouldn't turn over, so we had somebody come out and take care of that. Then we had the microwave breakdown. It's no longer working, so we have somebody come out this Friday to take care of that too. Their technicians were both professional and courteous. Their performance was sufficient. The compressor didn’t want to turn over, so they put a hard start kit on, which is really just prolonging the inevitable. I'm fairly certain that within a year or two, the unit will fail, but then it will be outside the coverage from AHS. I understand your promise to get it fixed as quickly and as cheaply as possible, but I do think that it will fail shortly. But everything is working right now.

American Home Shield has been real good. It was easy to file the claims and they’ve been relatively helpful. However, I ended up having to pay two different co-pays because originally, I thought it was the toilet that was leaking and I couldn’t figure out where it was coming from. When we couldn’t determine what it was, I had to pay another $75 and the guy found out that the drain on the air conditioning unit was clogged and it was leaking in the bathroom. Now, they want me to pay a third $75 co-pay when they were supposed to transfer the second one over to the third one. And right now, I’m waiting for it to be resolved by them. They’re supposed to listen to the calls.

My husband called American Home Shield and told them that our washing machine was making a funny noise. They sent somebody here who changed out a part and the washing machine has been fine since. I've been satisfied.

My garbage disposal needed to be replaced. There was a leak but I don’t know if it was my fittings or if it was the disposal itself. I submitted a claim online to American Home Shield and it was a quick process. AHS came out, took a look at my garbage disposal, they gave me a new one, and the guys did a great job. The plumber was a great guy and he got it done quickly. He was very clean and he cleaned up after himself. I would give my experience with them an A+.

Working with American Home Shield has been a good experience. The sink in the master bathroom and the one in the kids’ bathroom both started dripping at the same time. Plus, the tub in the kids’ bathroom was slow to drain. They came in and fixed both of the sinks and the drain. They’re supposed to come out again today to fix the drain on the kids’ sink. It's draining slowly as well.

One of my houses had a bathtub leak. I had to actually do the repair to the bathtub but turned out I couldn't get the drain out. So I called AHS. It was a little bit delayed but it was close to a weekend then the tech didn't really do anything because of this little small hole in the bathtub that I patched myself. Usually I file claims online. Most of the claims I had have been for air conditioning, a lot of times in the area where my rent houses are. I really like one of the contractors I've used many times. I used to call and request that for him because I know him and I know he does good work. Everything usually worked out pretty good except with plumbing which I know certain things are not covered. AHS is a pretty good warranty plan. You can choose which items will be covered.