American Home Shield Reviews

I called AHS to have my water heater fixed. They sent someone from Atlanta, which was three hours away from where I am. The guy gave AHS a quote that was going to cost me $938 out-of-pocket since the part was not covered by AHS. I've read reviews about the guy that gave the quote and several other people said that they had a problem with him jacking up the prices trying to beat their homeowner’s insurance out of more money. For that reason, I didn’t want him to come back to my house.

It was easy and fast submitting the claim for my heater through AHS' website. The technician was great that he went on a Saturday and took care of the problem. On the other hand, prior to the heater, I had an issue with the AC and AHS sent a contractor. The tech connected the AC but disconnected the heater, and I paid again which I shouldn't have. When another contractor was sent, I told him what happened and he made sure that both were working. Other than that, I like having AHS because it’s very convenient, fast and efficient. I have a rental property so, if something was to happen, I'd simply call somebody. As soon as I submit the claim online, I get a text within an hour. Most of the time, I get a phone call from the contractor, asking me what the problem is and when they are going to come and fix it.

The front door of my front loading washer wouldn't close. So I filed a claim online and the technicians sent by AHS came out and fixed it. But they found another problem. Apparently, there was an issue with the circuit card. When they came back out to put a circuit card in it, they determined that there was something wrong with the washer drum. They said they were going to come out the next day to fix that, but they didn’t, so I had to get a hold of the contractor that was working on it. They apologized for not getting back with me, and they sent a master repairman out who determined that it was going to take several hours to repair. So they referred it to American Home Shield to determine if they were going to repair it or replace it. So that was the process of how that contractor determined what all the faults were, and for each problem, they had to wait for the necessary parts.

We're having a terrible time with AHS. On the 13th of November, they sent out a technician to look at our oven. The contractor told us that they cannot replace the part that we have. It's going to have to be rebuilt and that they'll send it off. AHS was supposed to contact us and ask us if we either want the unit to be rebuilt or if we want a cash settlement. However, I called them and I have been held two different times for over two hours each time and never got to speak to anybody. I've never experienced a situation where you cannot talk to a person.

I had a tub drain that needed to be fixed and it was going on for a while. Plus, my sink was getting loose for a period of time. It happened quickly and I was afraid it was going to break. I've been gone a couple of days and I noticed that when I came home from out of town. I called in and told AHS about it and they gave me a name and a number of who was going to do it. After I had my claim number, I called the vendor and asked when we could set things up. They set up an appointment for the leak for the next day and they fixed it. They did a very good job.

I had the energy people over on a Sunday night and they smelled something bad coming outside with the furnace pipes. So, they showed me down, asked to get my furnace, and we had American Home Shield get a heater company over. AHS was very responsive and quick, and the small family-owned company was great too. They said the furnace was bad, replaced it two days later, and did it as fast as they could. We appreciated them and would use them again. You have to use Home Shield too.

My gas furnace went out and submitting a claim for it with American Home Shield was pretty easy. Also, the contractor that they sent was phenomenal. They were very prompt and they called to let me know when they were coming and they came when they said they were coming. Since the repair, everything is working great. My contract was getting ready to expire and because the service was so great, I renewed it. It’s a wonderful benefit. It’s a peace of mind benefit.

I put in a claim with American Home Shield for my garbage disposal that stopped working. The contractor they sent out was really good. He was quick, thorough, and a very nice person. It was a great experience.

My refrigerator was not cooling. I started a claim to AHS online but didn’t get a response. I called on the phone and they couldn’t get a guy out here. The GE repair guy was busy and I ended up waiting 10 days. I said I can't live without a refrigerator for that long and finally, they gave me permission to hire someone else. I hired a contractor and they were here the same day I called them. The ref was repaired and it has been fine since then. Although AHS paid off for the services of the contractor I hired, I’m quite dissatisfied with the experience. AHS should have other contractors to fall back on if they can’t get their prime guy.

At first, I was hesitant because there's Choice and several others that are not as cool and I've heard a lot of negative things from them. But a couple of guys at my work said American Home Shield has been really good so I gave them a shot. I tried something small that I had a problem with and they surprised the heck out of me. American Home Shield got me up to par with everything. It was too good to be true.

I call American Home Shield to file claims and they text me who the service provider is going to be, then the techs reach out when they're going to be there. It's a smooth process. Recently, our 20 year-old oven malfunctioned and wouldn't unlock. We had to shut the breaker off. The contractor that came had Yelp reviews that weren’t so good, but he did a good job and I'd have him back again. They were on time, neat and cleaned up after themselves. Plus, they kept us updated on when our part would be in.

We submit our claim online or over the phone. American Home Shield's site was very easy to navigate but it takes a long time to get a call back when you do it online. When you call, their average wait time is one hour but once you get someone, they are helpful. AHS replaced our refrigerator freezer and they had great guys who delivered it. Any claim we made in the past, whoever they send are usually really top notch.

I've been very pleased with American Home Shield and I have nothing but good thoughts for them. I’ve been with them for 17 years, since I got the one-year warranty with my home purchase. At the time my husband was disabled and we really couldn't do maintenance stuff anymore so we kept them. Previously, the wait when I called was fine but I noticed that if I call now, it's always hard to get through the line. Nobody will stay on the phone waiting for 30 minutes, so they need to have a line where we can leave our name and number and they call us back. But the reps are very nice and helpful when I get them on the phone. Recently, I had to call AHS because my furnace went out. The experience went very well with the contractor and the furnace has been good since the repair.

We’ve had AHS for five years. Ever since I've had them, it was very easy for me to maneuver online. When my heater did not come on recently, I submitted a claim online. Then they got back to me and told me who would be coming, and approximately when the contractor would be coming. It was the beginning of the season and the heating unit needed to be checked. AHS responded quickly and the serviceman they sent was a miracle worker. He went out and it took him minutes to work on it. He knew what to do and got the job done. He got my heater on and it’s been working fine since then. I'm pleased that I have AHS.

American Home Shield is definitely something I use and my experience with them is mostly positive. They get the qualified professional out to me quickly so I found a lot of value in it. The only negative is their customer service. It's something I didn't really care for once I try to contact them. I call them and they put you on hold for an hour and a half and it's crazy. It's one of the worst experiences. As long as you don't have to contact them, everything is good. I like sending emails and they gave me the whole, "Oh, somebody will get back to you." And nobody ever got back to me.

My AC suddenly stopped working so I went online the night I found out that something was wrong and submitted a claim for it with AHS. The submission process only took a few seconds and I was very satisfied with how AHS handled the situation. They sent me an email that a request was sent to a certain company and the next morning, the contractor called me and we set up the appointment. It was so hot at the time so he had to come as early as possible. He showed up on time just before noon that day and spent an hour trying to repair the AC. I watched how he worked on the outdoor units and I was very satisfied.

I had a clogged toilet then I filed a claim to American Home Shield and the process worked pretty good. I usually do it on the phone because sometimes their online choices aren’t very good. Then the representative would take my information and let me know who's going to contact me and their phone number. The guy came, fixed it and the repair was just fine. All of the contractors they sent seemed to be very good. I've been very happy that’s why I've stayed with them for at least 20 years now.

When I called American Home Shield to file a claim for the electricals of the pool fountain, the reps were straightforward. They took all the notes and dispatched the contractors. The contractors came on time, diagnosed it and told me what the issue was. They were professional. But they had to wait four weeks for the parts. They fixed two out of the three problems. AHS kept debating with me on the third problem on what was covered and not. I told them, "You guys are assuming the salt cell system is not covered, which is fine. What I'm telling you is the electrical panel is the problem.” But they wouldn't agree, so they haven't fixed the third part of the problem. It was only because American Home Shield does not authorize it and not because the contractor can't do it.

I have an issue with a claim that I need to talk to a customer service about. I made several attempt. I was on hold for 1.5 hours once, 1 hour second time and .5 hour the third time. I still haven’t been able to talk to customer service. I called sales I was able to talk to customer services. Very disappointed.

The worst. The first time we called (about a week and a half ago) it was almost two hours on hold and then they forgot to submit the order to the electrician so we had to call back, wait again and have them actually send through the request. Problem wasn't fixed and so we had to call back today. Just spent 2.5 hours on the phone with them only to have a recorded message come on telling me they are experiencing an interruption in the phone lines and then hung up on me. Tried to submit a ticket online but it won't let me because there was a recent work order for the same work. Yes, there was. And it wasn't fixed. Which is why I am calling again. If this isn't just an outright scam, they are making it so difficult to get any money for repairs it just isn't worth it. Put the money spent on them in a savings account and use that when things break down - don't give them a dime.

If you call American Home Shield, they would keep you on the phone waiting for an hour on average. I don't understand how they do business. It was so frustrating and we gave up. When we filed a claim we submitted it online. The heater was not working to the Jacuzzi. When the guy came he said the plumbing was disconnected between the motor and the Jacuzzi but that it was not covered and he wanted out. In my contract, the plumbing is covered but since they said it was not we are waiting. My brother talked to somebody and that was the last we heard. It was a terrible experience.

This was the first claim I submitted since I’ve been with American Home Shield. I did it over the phone so I can get the names and places. There's an electrical issue with my doorbell and the other problem was with the dishwasher. The representatives were excellent and explained in detail that there will be two technicians who will come. Then, the electrician who came did a very good job of squaring the inoperative doorbell and the exhaust fan in the upstairs bathroom. He got both of them working.

I submitted a claim for a plumbing issue online to AHS and I was notified by text that someone was coming out. We've used the contractors AHS sent before and they're really good people. The process is always very easy and everything was great.

In the third week of October, I had a plumbing issue and filing a claim for it with American Home Shield went pretty good. The technician was friendly and got here within 48 hours. Also, they were able to schedule when I was home so that was good. During another issue, though, in which my refrigerator was leaking, it took the people about a week and a half to fix it. That was unpleasant. When the technician came in here, I have to show him where the leak was. I’m the one that discovered where the leak was and he had the wrong part so he had to come back. That’s why the whole process took about a week and a half.

American Home Shield has been very good at what they've been doing but they have a couple of contractors that I'd rather not do business with. My AC had a problem. My unit is a water-cooled one and it was working, but one of the sensors went and ran out of water, and it wouldn't shut off. I needed it fixed because if something goes wrong, the whole unit would have been possibly broken. The original contractor didn't get it fixed and I kept on complaining, and American Home Shield finally sent out a different contractor who fixed it that day. I love that guy and I hope I do business with him again. However, the service call fee of AHS has gone up.

We've been American Home Shield members for at least seven years but I don't want to waste any more time dealing with them. I had a terrible experience. We had a problem with the water heater and they sent a guy who wouldn't listen to us. He told us that the claim would not be covered. And when I asked why it would not be covered, he said that it was because he said so.

I had a claim submitted online to American Home Shield for my washer and the process was not difficult at all. The contractor they sent was fine and everything has been okay since the repair was made.

The opener for my garage had broken and I had to do the claim online because I could not get a hold of anybody on the phone. It was over an hour hold and the only way you could get somebody is if you call like you were a new customer coming in but of course, they couldn't help you with anything. The website was user-friendly but I was really irritated because they wanted to charge my credit card automatically and I did not want to give my credit card information. I'm used to paying the vendor that actually comes. So I chose to pay for it two days after the service, in case something didn't go well.

I've been satisfied with American Home Shield up until now but I wasn't very happy with my latest experience with them. I called and told them that my washing machine wasn’t working. They sent me a repairman who then told me I needed a plumber. He also said he was going to get me a plumber and I would not have to pay for it. So, a plumber came out. Then I got a call from AHS saying that I owe the plumber. And I told them it was not fair. I didn’t call the plumber and I also told them what was wrong with my machine. They also said that if the washing machine guy did not charge me, then the charge would go toward the plumber. And I looked at my email and I saw where they were asking me for the payment. So, not only did I pay the washing machine guy, but I also I owe the plumber. Other than that, the machine is doing well since the repair.

We had a problem with American Home Shield before and we had to go to manager from manager which took a bit of time but we stuck with them. The most recent claim I had with them was for a leaking pipe. When we had a new washer and dryer installed, the connection of the dryer to the pipe cracked since it was so old. Then, when a new one was put into place, it was leaking. I called AHS and I told the reps the problem and they told me who they can send. They found someone close by quickly and they gave us the phone number. We called the contractor up and made sure that the appointment was set. The contractor came out on time and knew what the problem was. He cut the corner of the pipe and put in a new attachment. He did everything professionally and quickly and was very polite. I'd recommend AHS.

Just this morning, a guy came to work on the plumbing. I called American Home Shield about three days ago for a sink faucet but it was a hose that’s actually the problem. And so the guy has to come back tomorrow morning to replace the hose. The thing is, the entire faucet needs to be replaced but only after the granite is fixed. It’s constructor’s thing but the granite was too thick. So, I got to talk to AHS customer service and see what they can do and then we start from there. AHS has been great in the past two years that I’ve been with them. I have an issue, but not with AHS.

I usually submit my claims on the internet because the phone is a disaster with American Home Shield now. It’s a terrible service. When I first signed up, I could call and talk to a customer service rep within 10 to 15 minutes. Now, it’s literally over an hour, which is unacceptable. It’s very frustrating and has made me think about leaving. Lately I've been doing it online where you enter your contract, click the service and click the item involved, and that’s it. The problem is that you can’t request multiple items. If you have multiple plumbing issues, there’s nowhere to detail it so you have to talk to customer service. I’ve got two garage door openers and they’re both broken, so it's just one claim and I’ve got to call and physically talk to somebody so they can put the second claim in.

Submitting a claim for a pool pump issue with American Home Shield was a very painless process. It was all done online and the contractor that they’ve sent was a local guy. He's been here before and he was fine. He listened to what we perceived the problem was and took our input to find a solution for us. I dropped AHS one time because they were horrible but they've come a long way. They've done a good job and they've improved a lot.

American Home Shield has been great up until last year. The person dispatched for my recent claim was helpful. He was very knowledgeable and very professional. However, I was dissatisfied with my previous claim for a replacement of an oven port. I tried to submit the claim online but it wasn’t easy. I wound up calling the claim to American Home Shield. I live in a house that was built in 59 so the wiring is old. There were a lot of issues and I have some outlets that don’t work. When I plug the microwave and toaster oven in the same plug at the same time, it flips the little safety switch in the outlet and shuts both of them. I’ve learned not to run both of them at the same time but the outlet burned out. I know how to swap outlets but because it’s an old home, I wanted to take precaution and have the other outlets fixed as well.

I've had some problems with American Home Shield in the past. My husband was sick and it would get very warm in the summertime, and we had problems with the air conditioner going out. We made a call on the weekend because we had low heat and my husband couldn't get hot, but they told us we couldn't get anybody until Thursday. We called somebody who came out and fixed it, and we sent American Home Shield the bill. We didn’t hear from them and they never paid anything. I still have American Home Shield and we've been with them for a long time, but I'm not happy with it, especially in an emergency like that. There had been other times we called them twice about our air conditioning and it was the same problem. We haven't had to call them a lot in the past but the most recent claim was fine. I submitted my claim by phone and the reps were okay. The electrician was very good and it was a very good experience.

I filed a claim for our kitchen oven over the phone with American Home Shield. They said the people who would be performing the service would be in contact with me. I asked for a follow-up phone number and they gave it to me. I was contacted within 24 hours to set up a time when they could come in and do the job. The contractor called and gave us a window, and then called within 15 minutes saying, "Hey, we're on our way." So, he was no problem. Our interaction was fine and there was no difficulty at all. He looked at it and said, "Oh well, this is going to be pretty simple." I said, “Great.” He was done in 15 minutes. It was one of those things that take specialized screws and stuff to put in that I couldn't handle. He fixed it in no time at all and was in and out of here very quickly. The oven works fine now.

The head of the shower was leaking and American Home Shield hooked me up with a plumber who came the next day. He was great, did a great job fixing it and was very timely. In fact, he was even early and had to wait outside because I had to pick up my kids. I usually file a claim over the phone and it's automated, so it's not very long. Then I'd get an email confirmation and within 24 hours, I'd get a phone call from whoever they assign me to. The setup is streamlined. However, if I have to ask a question or change anything, then I generally would have to call and it would take forever to get a real person on the line. For instance, I waited for 45 minutes when I had to change my credit card information. But once I speak to someone, they're very helpful.

American Home Shield has been very helpful. They've been responsive when we have a claim. Our most recent claim was for replacing a light switch but the last major one we had was when we needed our garage door springs replaced. They were the tight springs that are over the garage door. We submitted the claim over the phone and had a very pleasant interaction with the representative.

We've had very good results every time we've called American Home Shield. The only problem we have is getting through. We get put on hold on the phone and the wait can be anywhere between 20 to 50 minutes, and then usually a recording comes on saying to leave a message. So, I’ve learned to do everything online as I get better results in requesting a service call. Sometimes I have a little struggle with their website, though, but it's okay.

It's winter and American Home Shield took too long to repair the furnace so I brought in someone else. When I came home, I felt that the furnace was not working. I have a kid, and my wife had three operations. I asked the rep if they could make it speedy. At 7:00, the house was freezing and I could not get out. I called my friend and he came and fixed the problem. By the time the contractor called me at 1:00, the furnace had already been fixed. AHS is good but their contractors need to come out faster especially when it's for air condition or heating. Other than that, I've had a good experience with American Home Shield. For peace of mind, I recommend getting them.

Five months ago, I submitted a claim over the phone to AHS for my AC and the contractors took four days to come out the first time. I had to call again and they were supposed to come back but didn't make it for another three or four days after. They blew me off a couple of times and I had a couple missed appointments before they came and checked. They patched up my AC with sealant and dye and were supposed to come back and find out where the leak was. But they didn't do that until the air became warm again at the end of summer. I put in another service call and they were going to come out and replace some part on it for starters but it still hasn't been resolved. I also spoke with American Home Shield and they said that the parts just came in, which was the contractor's excuse for not coming a couple of months before, yet I still haven't seen them. So, I wouldn't recommend them.

The tank of one of my toilets had a break by accident, and I called them, and they argued that in spite of having the toilets covered by the guarantee the type of failure was not covered by the insurance. After careful revision of the contract, I realized that they were right but anyway, I canceled the policy with them.

We had a refrigerator repair. Submitting a claim with AHS was good and I spoke to a representative. The service from the contractor was very good. He was knowledgeable and honest. It took two visits for him to fix the refrigerator. However, I'm not renewing my contract with AHS. It's way too expensive. I wish they could get rid of the copay, the service fee you have to pay upfront. The competition doesn’t do that. They should reduce the overall cost and have a wider variety of contractors.

Our heating in our house has been out for 5 days now. When placing a service call I specified we have a Navien heater. The service company assigned took two days to come, only to tell me they do not service our heater. I called them and they told me they told AHS a new vendor was needed. I have called AHS at least 6 times. On hold each time for an hour before being disconnected. I sent a message on Twitter and no one has helped me. I have no heating.

The American Home Shield website is convenient when I filed a claim online for our ice maker that stopped working. The problem was solved in the first attempt of repair, which took about 45 minutes. The ice maker works now and I'm satisfied. Also, I inquired about the status of my coverage and the representative I spoke to was very professional. Everything is good.

When the man sent by AHS came to fix my heater, he said he had to get another part so he couldn’t fix the whole heater. Since the partial repair, the heat came on and its performance was fine, but it’s been almost a month and I haven’t heard anything back from him. I’ve been waiting for him. Other than that, AHS is good and I like it. I had to call them back for my refrigerator and I’d rather pay them $70 a month instead of out my pocket at one time if I have to buy another refrigerator, heater, or stove. I would recommend them and I always tell people including my son who’s in California to get them.

I needed to have my dishwasher repaired but the first tech that American Home Shield sent out was not able to fix it. He said he would have to refer it to an electrician. I wanted to reach out to American Home Shield's customer service about that but there was no way and that was a very big issue. They wouldn't pick up the phone and my call always went to voicemail. I tried for a few days and their number was busy every time. So I felt like the only way through was to open a ticket on their website which was a bit painful. They sent another company and they got the dishwasher fixed. Then they billed me so it was a little confusing. But it finally got taken care of.

I'm a realtor and American Home Shield is one of our preferred vendors, and I have it for my personal use as well. Recently, my showers needed to be replaced because of a leak as one of those emergency shut-off things under my master bedroom had broken off. Submitting a claim online is fine except when you have more than one thing that you need them for. The website isn’t user-friendly for putting additional stuff and I have to call in to put the second item on. The categories they have under plumbing are fairly generic and it would be helpful if there was room for additional things under plumbing that you could actually write something in because I was on hold for over an hour to have that. And anytime I tried to call, which was rare, it's been a very long wait.

I thought I was going to have to put in a new water heater but the guy that American Home Shield sent diagnosed and took care of it immediately. Also, submitting a claim online for that was an easy process. I only had one bad experience with AHS, and it had been with my air conditioner. The company that they sent me was terrible. Their guy extended damage to my house. A leak occurred because he did some bad connection. It wetted up all my carpet and it leaked into my garage. It also bubbled up the sheetrock. He was supposed to come back and repair what he did wrong. He even put on my receipt that it was his problem and that he was going to take care of it but he never came back, and my problem is still here. Also, when I called, I was put on hold for over an hour. One time, the phone was hung up after waiting an hour.

I filed a claim recently with American Home Shield for the cooking stove. The control panel wasn’t working and it was shorting out and wouldn’t heat things. And the inside window of the oven was cracked. My daughter submitted the claim and it was a pain in the neck to get a hold of them. She was on the phone for an hour and 10 minutes yesterday, waiting for them to answer. We tried online and they were sometimes rejected and other times we got right through.

I had AHS when I lived in Houston several years ago. They were always so helpful and they did such a good job that I was very pleased with them. Recently my water heater had gone out and I sent a claim to AHS over the phone. I spoke with a representative and he was helpful. The contractor who went here did a really good job and he cleaned right up afterward. He was prompt and worked straight through in a timely manner and did not waste time. I called them back to be told how to set the water a little warmer because we're used to it being a little hotter and they explained it thoroughly. I always tell people that I have American Home Shield and that I have been very pleased.

A burner quit working on our electric stove and I went online to fill out a claim with American Home Shield. It was easy and the site just asks what’s wrong and who made the appliance. The contractor was good and I liked him. He was knowledgeable and quick and he cleaned up the mess he made getting stuff on and off. The stove has been working fine since he repaired it. The same guy did some work for me before and the company he is from seems to be well informed.

My toilet broke and when I came downstairs, I had a leak coming from the ceiling. I thought it was the toilet so I went back upstairs and shut the toilet off. I called American Home Shield and they sent a plumber out but he was unable to find any problems. There was nothing showing that there were any breaks. The bathroom tub cut up a pin-head sized chip but I haven't showered that morning.

Our microwave oven is not working even though the light was on indicating power supply. I submitted a claim to AHS and it was easy to do it online. Many times it frustrates me to call them. Every time I call, it was very difficult because they’ll put me on hold for an hour. It’s a nightmare if the repair work is not a straightforward one then I have to call and explain to them. As for the contractor that they sent out, he was good. He knew what the problem was and diagnosed it straight away. He changed the switch and everything was done within 15 minutes.

My experience with American Home Shield has been fine but they raised my rates. I have a large home and I was paying $77 a month, and it went to $115. If I never had a claim, it probably would have stayed at $77, but I live in a home where my furnace and appliances are over 15 years old. With all the electronics these days, it's predetermined that those computer boards will fail. Then their phone services were terrible as it was always an hour late. But the contractors that they have sent out have always been fine. Recently, I submitted a claim for my stove which I had for 20 years. It was great and it was working until a part went out. There was no place to get that part, so I had to get a new stove. And then American Home Shield doubled my rates.

HVAC systems are very complex and I don't know about fixing them. I knew ours was an old system but it was a system that should last 30 years if properly maintained. This one was only 13 years old, so it got a good 17 years. I've had a problem with it for years and AHS sent some company out about three years ago to replace the compressor.

I had some plumbing issues and I went online and got a call the next morning. Everything was very smooth. The time before that, I called and I was on hold for a really long time. It wasn’t American Home Shield's fault since there's a lot of people calling, but online was a lot quicker. The contractors were out to fix it right away and everything was awesome. The very first time I did it, it was Above & Beyond Plumbing and Tim, the owner, was awesome. He lives a couple of blocks from me and he was the one that came out also to fix my plumbing the very last time. He's a great guy. Everything's in working order now. I’ve been with American Home Shield for a year and everything’s been great. It's worth the money and others should definitely get it.

I've been with AHS since 2002 and their customer service has been horrible. The technicians that come out were pretty good but I could never get in contact with anybody. I once called their 1-800 number and was on hold for an hour. I wanted to submit an online service call but I couldn't since they still had me in their system as owing them money way back in January, which I didn't know. I had to call them multiple times to get that cleared up. I had written a check to the company and they've cashed it.

I went to American Home Shield site recently and submitted the information on my garage door as I would always go online when submitting a claim. Once, I had a dispute with a name change in person versus them taking care of it automatically, and that was the only time that I called American Home Shield. Every one of the contractors that had been sent out has been very knowledgeable and helpful. The contractor that came to fix my garage door explained to me that there was a portion of the door off the track. He took it out and showed me exactly what needed to be done. He fixed it and then everything else has been working fine.

About two weeks ago we had a leakage in one of our faucets in the toilet upstairs, so we requested American Home Shield to come and fix it. Their representative was very nice. She immediately said that she can have somebody come. I wanted it to be done as soon as possible, so she gave me two options and we picked up the first one that was available. The guy who came was also very extremely nice and efficient. He had to just remove a couple of things and put in a new gadget then the whole thing was fixed. He didn’t take more than 10 minutes to fix it. He knew his job very well and he even explained to me that it was something that I could’ve done myself. I was looking at it while he was doing it. It was indeed a simple process, but not being a handyman, I didn’t want to take that risk.

My tankless water heater wasn’t working. I called American Home Shield to do a claim. The contractor that was sent out did a great job. He was very good and that makes a big difference because I have parts that needed to be replaced and he knew all about every part and more. He would totally be the one that I call if I have any future problems.

About a month ago, we had an issue with the furnace so we submitted a claim to American Home Shield. It was easy to do online but it took an hour for them to pick up the phone. Their representatives were considerate but there were things that they weren’t able to fix in the last claim. AHS sent out two contractors because I requested a second opinion. The first contractor was horrible and I didn’t like them at all. They said a lot of things that they thought was the problem which wasn’t. The second contractor was very good but American Home Shield didn’t approve our claim. So, we didn’t end up working with either of them. I had to hire someone out of American Home Shield’s recommendation who gave me a better price. Other than that, AHS is worth having for general stuff so I would recommend it to someone who has a house that’s getting older. It is convenient because they send out people pretty quickly.

I had one HVAC claim that was a repeat problem and it happened on weekends when the temperature was 110 degrees and whenever I had family coming over. It was crazy. Once, we were having a family barbecue and my cousins were here with their newborn from California. That’s when the HVAC wasn’t cooling then it would work for a while and then something else would go wrong. By the things that were going wrong, the contractors should have known what the problem was and that it was a bigger thing. But they kept putting coolant in it. If the coolant keeps going away, that should have been the first clue that we have a leak. They were basically putting a band-aid on an artery. The HVAC unit kept failing and we needed to replace the system. For the new system, they were not the same company that I used. I went with somebody else.

I’ve been with American Home Shield for about 20 years and I’m not really impressed with them. I’ve noticed in the last five years that the people they are contracting are not very good, and the service has really gone down. Last time, I had a plumber come out, and he was horrible. I could tell he was just clocking time and wanted to collect as many, and then he didn’t fix the problem. I called American Home Shield and they had to call another plumber out. They fixed it in 30 minutes but it was a hassle to not have water and to not be able to use my account. I like having the security of American Home Shield with home ownership and the service hadn’t been that bad. I would call in and sometimes the contractors were good, unlike this last one. The young man that was with him was really nice but the older gentleman was rude. And then the second company that came out was just wonderful.

I called AHS for repair to kitchen Faucet, their contractor BUDGET ROOTER INC came to repair and just fix the leak and not replaced the broken handle. Picture is attached for reference. The contractor keen to fix only the cost under my service charge (75$) and not at all responsible for any other things needed. They are coming to repair with expectation, to fix only. Leave nothing else. When I followed up with AHS at least 5 times and their IVR system, will make you to wait for hours for follow up calls... First time only 10 mins. Second time 30 mins. Third time an hour. Then fourth time 2 and half hours...so and so. I need to fix the item as soon as possible. AHS repetitive are behaving like not responsible for fix and I have to live with that.

I write this as I've been sitting on hold for over two hours waiting to speak to a customer service representative. As stated by other reviewers my first call was disconnected after 56 minutes of hold time. Second call was disconnected at 43. Thanks for the break ;)! Currently 35 minutes into my third call. It's an endurance game folks! We called AHS to have our dishwasher repaired. It's a Bosch that is just over a year old and the soap dispenser would not open. They sent out AG Appliance Repair in southern California to resolve the issue. AG gives a 5 hour window of when they will arrive. So there's not much you can do other then take the day off work.

Back in June, my refrigerator was not working properly. AHS sent one guy out and he said he could not fix it as there was a closed, contained system after he did the first repair on it. It was getting loud at the time as well. They then sent this other group out and by the time they made the appointment with this other group, it took them over two weeks, from the first visit, before they even came out for the second visit to actually do the repair. I had to call them four times since they weren’t calling me to make the repair. I complained to Home Shield that this group wasn’t doing their job, they weren’t making the appointment, and they weren't doing it right. However, they wouldn't change to a different group. By this time, it has been over two months the we were without a refrigerator. After they did their repair, it still didn’t cool, and it was running loud again.

Electrical problem and the assigned contractor responded within 1 week. He advised that he would get the part needed and get back with me. He never got back and after several call to him he said he had the part on order. After several weeks I started calling AHS and always had 1 hour or more waiting time. After a week the wife and I stayed on the phone waiting and did get to talk to someone. They said they would contact the contractor. I got an e-mail from AHS that said the contractor would contact us. After another week we tried to call AHS and again the waiting time was in excess of 1 hour. We never heard from the contractor so we called AHS and waited the hour and talked to them. They assigned a different contractor which came and corrected the problem within a couple of days. I wonder what is wrong with the customer service at AHS?

This company is great until a couple of claims are filed. Then they start using the gray areas of your contract. It’s loaded with grey so they can get out of paying for repairs. We were paying top dollar for their best plan. This was suppose to cover any leaking AC ducts as well clearly written in black and white on our contract. They dispatched a contractor of their choice out twice. Both said the ducts needed replacing which was causing moisture on the subfloor at the two vents in our home. This is in writing on the work orders the contractor left with me. But AHS refused to pay for the replacement of these ducts as stated in their contract. When you call and ask for a Supervisor...everyone is Supervisor. They promise to resolve it for you and you never hear back from anyone unless you call. Then you get more of the same old run around. All the while they’re drafting that monthly fee out of your account.

This company prefers not to talk to talk to you. Everything is automated and they NEVER complete service in one day. I had water all over the floor in my kitchen and water under the tiles. I called AHS which took 48 hours to get a plumber out. He decided he needed to replace my $200.00 with a cheap one off his truck and told me it was better. Here we are two years later and the handle breaks off in my hand because it is cheap. Again, AHS takes time to respond, never anyone to answer the phone in less than an hour if I can wait on hold that long. Not only do they STILL charge me another $75 service fee but the plumber takes until 3:00 p.m. to come out and tell me in five minutes what he wants to do or recommend.

The washing machine leaked water from underneath and had been doing it for about a week. I called American Home Shield and it was very easy to submit the claim. The rep that I spoke with over the phone was excellent but the guy that came to fix the washing machine was a bit rough. We're having another issue with my washing machine and he's coming back again today. When he put the thing back together again, it might have been something that he did to make the drum unbalanced so it never finishes any load of laundry at all. Everything has to be wrung out by hand before it can be dried. He got really frustrated with the situation very easily. He wasn’t rude but he was highly irritable.

AHS sent a contractor and fixed what I needed to be done. I like the contractor they sent, they were professional and very nice. I also like that they do what they tell you they are going to do. I would recommend American Home Shield. My daughter also has AHS in New Jersey and a lot of my loved ones got it as well.

The warranty is a great product. This was my first experience with American Home Shield and the vendor that they sent out was wonderful so I would definitely recommend them. Submitting the claim was very easy and they were very responsive. They sent out an excellent person too. My dishwasher wasn't draining but the problem ended up being my garbage disposal. We had to wash dishes and I haven't done that in a long time. The contractor was here quite a long time because my garbage disposal would work intermittently so he was trying to figure out if he could get it to go. He finally was like, "No, this is crazy." But he was able to get it to work that day and so far, it's been good.

I used to be able to call them and get right in but recently, I had to wait an hour to get through to American Home Shield in filing a claim for an AC issue. They said it was going to be 15 minutes but, twice, I had to wait an hour. Their rep was very nice and helpful though and the company that they sent, Doctor Cool, was wonderful. They came out one night and the AC worked fine. Then the little thermostat in the hall started blanking out, so I called them and they came back out again. Their tech looked at it and I needed a new thermostat so he put that in, which was nice. They go behind their work.

My wife speaks highly of American Home Shield and I'm always referring people. It has a lifesaving benefit. When stuff breaks down, usually, it's always at the worst time and having that service available is really convenient. I've used them several times and it's always been a good experience. They send top people out to do the repair and the contractors always call and give us a heads up when they're close. Recently, my wife easily called in a claim for a dishwasher and a stove top and the gentleman that I met was very professional, courteous and easy to work with.

I called AHS since I had a water leak. I spoke to somebody, however, it took me an hour and 15 minutes to get to them. That happens every time. AHS should have a system where people would leave their number and then they'd call back since that is a lot of time wasted. On the other hand, their reps were good and friendly. I already had one contractor come on my own to see what were the problems. They went to my roof, poured water through the pipe and then they said where the water is leaking from. Then, I called AHS and when the plumber came he said that they don't go on the roof. So, I had to call back the other contractor to come back and coordinate with my contractor and the plumber to go on the roof and pour water since the plumber could see. The plumber was very good. They came up four times and then fixed the problem.

I had two claims in November and the first one was for a leaking faucet. The first plumber that came out was really nice. He worked on all of it and he made everything great. He had to order some parts, so he came back and did that. But then right after he left, the handle fell off, so we needed to have the handle put back on. I called that plumber again and they sent out another plumber after ordering parts. It was really weird, and I think I can live with this, but it was a fancy wall faucet, so the second plumber had both the hot and cold handles turned back and you could see the little tiles in them. About two or three days after he left, the handles switched back to where one went down and one went up and my husband was like, "That's the most mysterious thing I've ever seen."

Three months ago, we opened a claim on our microwave that broke down. The submission of the claim was pretty easy and straightforward. We can either go online and submit it or we can call someone and submit. But it was really difficult to get a hold of some person. And with online, we get alerts but those really don’t tell much. The whole process for the microwave claim happened online. Then, AHS sent a contractor who came in within four business days. He looked at it and told us they’ll go back and see if the microwave can be fixed and if there were parts that need to be ordered. They left us with that information saying that American Home Shield will contact us. After a few days, we received an email saying that the product was no longer available and we’ll have to put in a request for a new item. And somebody would be looking into that. The process took its own time and we never got any updates.

American Home Shield sent a contractor to fix a plumbing issue with the sink in my washroom. That was good but the guy also said that my piping was old steel. The best piping would have been copper because it doesn't rust up. What he put in there was plastic though, because that was all AHS would allow. I figured they're in the business and they're going to take the cheaper route so I accepted whatever they gave me. The pipe got corroded and I would have liked the top-grade stuff but it's working good now and I have no more leak in it.

I recently had American Home Shield replace my ceiling fan. I went online for the claim and they sent me a plumber instead of an electrician. And then, I paid online because it said, “Do you want to pay with your card on file?” which is how they were billing me every month and I said yes. But the other day, I got a bill for that $100 for the ceiling fan when I had already paid it online. The rep said they’d transfer the $100 over for the electrician. I was on hold over 6 hours and 58 minutes on that call and yesterday and got a bill for that $100 again. And it doesn’t matter what I call about because I’m always on hold for at least 45 minutes. I didn’t renew with them after that. But that’s because of the prior claim with an air conditioning problem that took almost four months to resolve.

About a week ago, I submitted a claim with American Home Shield regarding my heater. It was the third time the tech came out to fix the problem and right now it's working. I don't like submitting claims online because I don't get the companies that I like to work on it so I do it on the phone. However, they put me on hold for about two hours. They are good and nice when I get to speak with them, though. But the techs think that the appliance was fixed and they leave, but within 30 days the same problem comes back, like my heater for the central heat.

My refrigerator ice maker had an issue and I filed a claim with American Home Shield online so it was easy. The contractor that they sent was efficient and nice. He needed to order a part and with the refrigerator that I have, the manufacturer is no longer making the parts. He took a part for another refrigerator and modify it for this refrigerator. It worked out but he left his card in case something went wrong. The only thing I was disappointed in was when I renewed my contract, I didn't realize it didn't include electrical coverage. When I looked at the website, it said it was included but when I looked at the individual ones I signed up for, they're not all-inclusive.

People wonder if an American Home Shield warranty is going to be worth the $600 dollars a year, but so far, I’ve always come out ahead or even. The contractors they sent out were all very good, very polite and cleaned up after themselves. I’ve had good luck with them. Then sometimes if I call them for a service and I had to wait, their reps were very accommodating. But for my recent claim, I went to their website because I couldn’t get through to them in person. The claim was for my dryer that wouldn't heat and their website worked well. If you’re not really tech-savvy, it would take you a while to submit a claim, but for me it wasn’t complicated. I just did the laundry yesterday and today and the dryer worked fine. So, I’ve pretty much gotten what my premiums and the extra $75 dollars are worth. I'm happy with AHS and I'm not planning to change.

I've been with AHS for 10 years and they are as okay as can be. Last year, my microwave wasn’t working any longer, so AHS replaced it. They told me how much I had to spend and they gave me some information about what the options were. I made a decision, bought a new microwave, paid for it, sent the receipt in and got a check. I also had a problem with my washing machine that wasn't completely broken but was making a horrendous noise. The tech was able to fix it temporarily, but he said that it was just a matter of time. I also heard from him that unless it was absolutely broken, AHS wouldn't pay for it.

I had two issues, my faucet, as well as my toilet, were leaking. I filed a claim with AHS and the tech replaced the inside of my basement toilet. However, he couldn't deal with my leaking faucet as they don't replace those cylinders that needed to be replaced in the faucet. I thought I called for two things and both of them were plumbing issues. One wasn’t doable but the toilet is working fine now. I usually call my claims in and do a recording. I find that I need to speak to someone since when I'm recording, I don’t get to be as specific as when I'm talking to a person. The contractor they sent is very polite, thorough and knowledgeable. Plus, he explained things to us since we were asking questions. I've been with American Home Shield for years. I've had both good and not so good dealings. All in all, I'd recommend them. It’s a copay but it covers practically everything in the house.

My latest claim with American Home Shield was an issue with the noise in the pipe. The process was extremely easy. I just went online, looked for my contract and submitted a claim. I was contacted within half an hour and someone was out the same day. The website has been great for me and the turnaround was amazing. I've had three claims and they've been out very quickly. The contractor was great and was really helpful. At first, the noise in the pipes wasn't there. He did some digging, found the problem and took care of it. I'm a happy customer and it's been a great experience with AHS. I told my friends that they should definitely sign up and get a contract with AHS because they're reasonable and they're very prompt in delivering service, which is important to me.

My garbage disposal was not working. It would turn on but the blaze wouldn't go. I submitted a claim through the AHS automated system on the phone and it was rapid. The service took a little longer to get in but I understood because I was going through a third party to get it done. The contractor was very quick when fixing it though. He didn't sugarcoat anything. He just fixed it and since then, there have been no issues. Get American Home Shield so you have peace of mind rather than worry about having a repair happen at a certain time. Go with AHS and you know you're safe for the most part.

I called American Home Shield to file a claim for my dishwasher. The rep’s attitude was very good and the contractor that came was fine. American Home Shield replaced the dishwasher and I recommend them because they work fast and they are very professional. I've been with them for a couple of years and I'm happy, so that's why I'm still with them.

Submitting a claim with AHS to have our dryer repaired was easy. We've had to use them almost back-to-back within two weeks. We did the first one online and then for the second one, we spoke to somebody. The rep was clear and very knowledgeable. The contractor was very prompt, professional and did a good job. He did everything he had to do quickly and cleaned up after himself. Since the repair, our dryer has been doing good.

My collector tray had a crack in it and so it was leaking all over the floor and making gurgly sounds. I called American Home Shield, told them about the problem, and they sent out Golden Appliance. When Golden Appliance first checked out the collector tray, they didn't find a problem. But 15 minutes after they left, the refrigerator peed all over the floor again so they came back a few minutes later and fixed the problem. They didn't get it the first time and I don't blame them for it because it didn't act up when they were there. But they got it the second time and they were professional, very pleasant, and personable. They were also very prompt, patient, and definitely did a good job. I just paid them and I didn't fill out any paperwork, so it was good. They handled my issue very well.

A week before Christmas, my water heater began leaking. I called and was assigned to a local plumber that had a rating of 1 star. It took them 4 days to even come to the house to assess it. Then, on the day after Christmas, I received a voicemail from AHS giving a long laundry list of items they would not cover per the plumber's assessment. First was that they said they needed to replace a fan for $100. I don't have a fan that needs to be replaced, nor do I need one. Second was that they were going to charge me for the parts and labor to REPLACE the water heater!!! They said that it was a "modification", when it was a common activity to replace a water heater (meaning, you can't get around it to do the replacement. Point blank.) So, they were wanting to charge me an additional $350 for the replacement on top of my $125 deductible.

Been without heat for over 6 days. Heater went out right before Christmas Holiday Weekend. Filed an online service request. Contractor still has yet to make contact. Called AHS to ask what the status was of the request I submitted. I was told if I didn't hear from the contractor, call the contractor myself and request service. I called and they are not answering the phone nor returning phone calls.

We were getting water in our basement and it was dripping through some ductwork insulation. We then filed a claim for it to AHS. A plumber came out and he was very thorough. He told us it was the ductwork and that he would send an HVAC guy out. However, when the ductwork guy came he told us that the ductwork was fine and that it's the plumbing. Another guy came out and he had to seal the ductwork to get the issue fixed. He also had to cut some insulation away. We only had to pay for the first time someone came out since the succeeding contractors were under the same work number. I expected that someone could’ve diagnosed the issue right away. Also, other than the first guy and the last one, every contractor was here for 10 minutes like they wanted to get out as soon as possible.

We’ve been with American Home Shield for about six years now and I like the coverage. However, a lot of the contractors that they work with aren't good quality companies. The first few years have been fantastic but we have been having more and more issues with them. Last year, we had a lot of frustrating experiences. It's about three different times that we've had really bad luck with our contractors.

We had a claim with American Home Shield for our washer and had the tech out here. He told us it would take more parts to fix it and more time and labor than it would to buy a new one. But we didn't want to get rid of the washer. We were advised to keep it because people said the older models actually have a lot of attributes that the newer ones don't have. But the tech told us that it was leaking oil and they would have to take the whole thing apart and rebuild it. And by the time they got done with the time, labor and everything else, the thing would run into the thousands of dollars. So, we went and got a new washer.

We got American Home Shield when we bought the house as a precaution and I kept it due to our water pump that's covered. For the first year and a half, we never had a reason to have anything fixed. But in the last year, we've used them thrice and it’s been handy. We called them this morning about the refrigerator’s ice machine that was not working and its non-freezing part that was freezing all the food. I submitted the claim over the phone and it was very quick dealing with the rep. The contractor who they sent was real good and very speedy. He’s been out here before so he knew how to get here. I'm glad we have AHS right now and we’re very pleased with them.

American Home Shield has helped with both my washing machine and my garbage disposal. I called my claims in and talked to a machine. However, I'd prefer talking to a person more. The garbage disposal was an easy fix. There was just something in it which the tech took out and it has been running fine. The washing machine needed a new motor. The tech came out and installed the new motor, but they did not give him a part that went with it. So he had to leave, re-order the part, then come back out again to install it. I was without the washing machine for approximately two and a half weeks and while I wasn't happy with that, the repairman himself was very nice about it.

The temperature in my refrigerator was not staying where it was supposed to. And then the ice was clumping together and it looked like it was melting and freezing back together. The people from Amtec that Home Shield sent out, which I hope never come to my house again, were horrible. But the other company who came out got the job done. They had a problem with a part not on the truck but they were great. So our experience started out rough but we were able to get everything done. And it was a lot easier than what it could have been. All in all, Home Shield is a warranty for the house with the majority of it covered.

There was a problem with our garbage disposal unit, so we went online and filled the American Home Shield forms out. Their reps are always very friendly and their contractors are always very helpful. Since the repair, the garbage disposal unit has been perfect. The only thing that was peculiar was when they came for the fix. Apparently, we had paid online somehow for the charge and we didn't realize that we were hooked up to do that. They never collected anything and we were never billed. Then, we just saw it come through our bank account.

I filed claims with American Home Shield for two issues that were just a couple of days apart. One was for an air conditioning check and the other was for a plumbing issue. Both contractors who came were very professional, did their job and got it done in no time. The one trouble that I am having, though, is that AHS changed their policy recently. Instead of us paying the copay, they were billing us. One of the plumbers took a copay check from me but American Home Shield said that I hadn't paid that. They've found where I have paid but what they had done was apply that first payment that I made by credit card to the plumber instead of to the air conditioning people. So, it's still showing that the air conditioning bill is still outstanding. I spent 40 minutes on the phone with AHS and they assured me that everything was corrected but I got another bill, so they still have not. They are billing me for $75 when I have already paid both.

Every project that I've had done with American Home Shield had been absolutely phenomenal. The local people they have are terrific. AHS says that the contractors will call me within three days but they call me up within 24 hours and we usually get them out within two days. If they don't have the parts they need, they'll go down to the store. If they need something back at the shop, they'll be back the next day. I also know that AHS is going to send the best quality of folks out if we had any problems. That's one of the reasons why I opted to sign up again for another year.

We turned our hot water off to the washing machine when we were out of town. When we came back, my wife turned the water back on, and it blew the top off of the thing and we had water all over the place. We submitted a claim over the phone and the AHS reps were very good. The contractors came in, did their job, replaced the handle and I was pleased. They were fine and everything was happy. American Home Shield has a good process and it works for them and for us. I’d recommend them to a friend.

We had a leak in the pressure relief valve so I reached out to American Home Shield online. Once the ticket was assigned, the plumbing company gave me a call. They checked the severity. They did a good job as far as communicating what was wrong and what they needed to do, fixing it, and getting it resolved in a very timely manner.

We've been with American Home Shield for 11 years and recently, we got on the phone to submit a claim because the toilet was not working right. In two days the contractor came out. He was courteous and did a good job.

We've had a yearly contract with American Home Shield for 20 years. I can choose some of the things they offer and that's what I pay for. They cover plumbing, electricity and all the major things that can be repaired or replaced. Though I complained to my wife that the prices are going up for next year, I understand that all the prices are going up.

I had a problem with the fire insert inside of a fireplace which has a gas starter. I needed a plumber to come out and fix it because it would blow out after a while of being on. The first time I called, I told American Home Shield that I needed a plumber but they connected me to a pool service company. It was the first time that they recommended a wrong service for a type of issue. I had to call the pool company and tell them it is being canceled. Then I had to call back and told AHS what the problem was. And I thought all the appliances were covered but American Home Shield didn’t fix that because they didn’t cover that feature. Also, I noticed on the weekends that I would wait up to 45 minutes to get someone on the phone. That was a bit frustrating because I liked talking to somebody when I'm sending a request. But, I would still say that they're a good company.

Navigating through American Home Shield's website was easy. It's where I let them know that we had trouble with the oven. They let us know right away that they sent the service claim to a local place and that place called to schedule an appointment the following day. They came and figured out what was wrong with the oven. They sent the recommendation on how to fix it to American Home Shield so that they could decide if they want to fix it or replace it. American Home Shield decided to fix it with the parts. The contractor knew what he was doing and was very nice, professional and friendly. The oven was good as new since the repair. It's our extra oven so we only use it a couple of times a year. But it really helped when we needed it.

My microwave had a problem. I called American Home Shield and my interaction with them was fine. The only problem was I was on hold for a very long time trying to reach them. However, they were able to get somebody out quickly. The second contractor who came out was fine as well. He was responsive and courteous. There was a little problem with his accent but that wasn't too bad. The repair isn't finished yet because they're waiting for a part but overall, their work is pretty good. I've had other repairs in the past and generally, they have also been fine.

We have AHS on both our house and our rental property. We’ve been with them for several years and our experience has been great overall. The latest claim we did with them was for the refrigerator in our rental property. I put the claim in on the phone and surprisingly, that was well done, fast and easy. The computer took care of everything. Once I put my account number in, it asked what I wanted to repair which I answered with the name of the appliance and the model of it. Before I knew it, I got the email confirmation and the contractor, the Avengers, were calling in for a time. After, we met them at the property and paid upfront. Then they diagnosed the problem and fixed it.

When my heating system was not working, I told American Home Shield, and they sent me $5. And then, I came home and I got it back on somehow. And so, I cancelled the service order. But it went out again so I place an order again. And I called them, and the rep insisted that it was not working because it was putting too much current on one of my circuit breakers. And it was causing that circuit breaker to withdraw. And I got it fixed and it's working perfectly, so I cancelled the order and gave them the $5 back. I like that AHS replaces a system that goes out and needs to be replaced. But, some of the companies that do the service for AHS make expenses on the homeowner. Other than that, I’m happy with AHS.

The toilet in my mom's house was leaking and American Home Shield fixed it. I like their new system and I submit the claims online. It's pretty easy to navigate their website. They usually call or email within 24 hours to schedule the time. Then the contractors usually call or I request that they call within 30 minutes of coming up to the house. The contractors they send are always courteous and know their work. The only time that I've had a problem was with the people that they sent years ago and I've noted that to AHS too. I love their service and I'm glad that I've extended.

My claim with American Home Shield for the dishwasher was good. It was in a mobile home that I have rented out. I called it in and the technicians went out and fixed it. I had no complaints from the renters so it must have gone well. American Home Shield will standby and repair the work assigned to them.

We had an AC issue and the house just kept getting hotter and hotter. It was fairly easy to call American Home Shield. The only snag at first was a scheduling issue but they we were able to work something out when I explained myself further. The contractors they sent out were respectful. They called when they were near and came when they said they were going to come. Someone else I know also deals with American Home Shield. She had an experience with an appliance in her house that could not be fixed and American Home Shield replaced it. I’m glad that we called this time because it would have killed us to pay out of pocket for the repair. I would recommend American Home Shield if someone was buying a house. We also renewed because we were pleased with the results.

After waiting an 1.5hr 20 to get a rep on the phone... The worst customer service ever!!! Every time I have ever had to call AHS the wait time is ridiculous unless I call in the early hours of the am (4am-6am). Had set up a service call with AHS for my elderly grandparents November 29, they sent a company HVAC company called Best Way Mechanical due to the heat pump unit not heating. When best way mechanical heating and air came out they came back with a diagnosis of the reversal valve malfunctioning which also controls the flow of the refrigerant. If they replace the reversal valve and a switch I would have to pay the cost of the refrigerant at 90.00 per lb up to 7lbs to be replaced which I just had replaced in the unit back in October 2017. My grandparents cannot afford to pay another 700.00 and the other companies that I had out never said it was the reversal valve.

We submitted a service order with AHS on November 27th. A service technician came and advised that the computer panel on the dishwasher was inoperable. Then there was no contact whatsoever. December 12th arrived with an email indicating that AHS were going to replace the Dishwasher and to send a copy of "that" email back to appliancesupport@ahslink.com, indicating what we would like to do. This was done on the same day. Then there was no contact whatsoever. Tried phoning AHS to get an update three times. You have a better chance of winning the lottery than talking to someone who actually cares, is prepared to help, or finally knows what they are talking about.

I am new to Home Shield. We just bought a home and the upstairs shower leaked and ruined drywall also. Home Shield has been awful. The first guy they sent wanted to replace 20 feet of pipe which is not covered per AHS. I asked for a second opinion. He wanted to rip up the floor and replace the shower. Home Shield told me I would have to provide access. I guess the bathroom access isnt good enough. I was told I would need scaffolding. I called handyman plus and they sent a real pro who did a solid fix. I submitted the bill. AHS is paying 25 percent. Wow talk about a rip off. I regret buying this insurance as AHS is not a real company. They are scammers and will fix nothing in your home. I'd like my money back for this scam of a plan. DON'T BUY THIS INSURANCE.

My furnace wouldn’t start. It wouldn’t kick the pilot light on. I had no problem submitting a claim to American Home Shield. Their reps were very professional and dealing with the contractor was very fine too. Everything has been okay since the repair.

I was covered by This Company for one and half years. I called in for a repair of my dishwasher twice, because the two calls were just over a month apart, I had to pay the deductible again. Mind you, it was the same problem that was not fixed correctly. Also, my shower head stopped working, it got replaced with a very cheap plastic piece. My original was stainless steel. They were supposed to replace with a like item. What made me cancel is one morning we woke up to a broken/rupture in a water line just underneath the bathroom sink. After the plumber came to my door, insisted on getting his deductible before even coming in. After that, he said that this is not covered. Those idiots knew exactly why I called, they could’ve just told me this is not covered, but no, they still wanted to get the deductible - for doing nothing. Go to any other company just not this one.

AHS has disappointed me many times this year, many return service calls on my heat pump, refrigerator. I have been waiting 5 days as of today for a return call on my Ice maker. Made 5 attempts to get them to get a contractor to call me or show up, one excuse after another. Do not sign up with them.

We had a stove replaced by American Home Shield and after that I had a problem with the air conditioner and heater. I submitted the claim for that online and the contractor that they sent was very friendly and informative. He reset the breakers for us and since then, we got heat. I'm very happy with AHS. I've had this company for almost 20 years now and I like them very much. I still pay the premiums because they're worth having.

We've been with American Home Shield for a few years. We've always had good relationships with them and the best way to submit a claim to them is over the phone. That way, it’s more personal and we can be sure that there's no trouble with the computer. One time, they had to replace our stove and when our refrigerator went crazy on us a couple of weeks ago, my wife called them and they replaced it with a smaller one. We’re missing a room but we could get over that. Also, our usual fee with them is $10,000 but the transactions to replace the stove and the refrigerator was all complimentary.

I have been with American Home Shield for almost 10 years. And recently, I submitted a claim over the phone for the microwave that wouldn’t heat food, and I spoke with a nice guy. Within 24 hours, a contractor called and said that he was 20 minutes away from the house. And luckily, I told the AHS rep exactly what was going on with the microwave before the contractor came out so they had the part on their truck. Since the repair, the microwave has been working perfectly.

I'm waiting for American Home Shield to call me back. I had a service call that they're supposed to be calling me back to either replace or give me a refund of my refrigerator because my ice maker is not working, but I have not heard from anyone yet. And the company has been out four or five times and they told me that they had submitted a repair or replacement card to American Home Shield but American Home Shield has not called me about it. They said they would be able to contact me within 24 to 48 hours but it's been almost a week now. I have not heard of anything and I'm still without an ice maker. I’ve contacted them over the phone and online, yet no one said anything to me about what's the next step. “Are they going to replace my refrigerator? Are they going to give me a refund for my refrigerator or what?” That's where I'm at right now. This is the first time that I've ever experienced something negative with them.

I have been with American Home Shield for two years and I have had a little bit of plumbing issue. The first time the plumbers came out, it took them almost two months to fix a faucet. They got the wrong part, and then got the wrong part again, and then they switched around. It's ridiculous. They seemed nice though, but if I had called the regular plumber to fix that, I don’t think it would have cost me $125. I had two faucets that wouldn’t turn and all he did was took it apart, clean it up, put it back together and that was it.

The top burners on my stovetop weren't lighting automatically but if I strike a match and put the match to it, the burner would come on. That had been going on for three months when I filed the claim with American Home Shield. The claims representatives were really professional and it was real pleasant dealing with them. The contractor called me in less than 24 hours but I was at work and I couldn’t answer my phone. So I couldn’t call him until the next day. I had a really good experience with them though. The servicemen were prompt and they called me when they were on their way. I don’t cook that often now but when I used my stove, it's been doing good since the repair.

I had called American Home Shield about my dryer issue. A technician came out and he just opened it, said that we had to get the vents cleaned, closed it back up and left. So, I got a vent cleaning company to come out and got the issue resolved. It took about a whole week to try to get an answer or even the technicians to come out to do the reassessment on the dryer because the issue was still there where it wasn’t heating properly due to the technician cancelling my request without even calling to check whether I had gotten the vents cleaned. It took two days of back and forth or even more than that just trying to get the local company to even talk to me. By the time we finally got serviced out, it was a whole week later when they could have just picked up the phone and called me to ask if I already got the vents cleaned.

I recently had a claim for a seal on a washing machine. And while American Home Shield's online system was great, the technician who came out was awful. He basically accused us of trying to commit insurance fraud on a home appliance. He said that we had ripped off the seal and that was why it was broken. And then, American Home Shield denied the claim. I called back to get a different person, but basically, they just stood with the contractor. So I told them that we couldn't go another four or five days without having a washer functioning because once they'd come out, they were still not going to repair it if they didn't have the part. I decided to call somebody else. So I called my own contractor and had him come out. He thought the claim was a rip off and felt that this was normal wear and tear. It was absurd. An additional $250 after, I had the washing machine fixed within 24 hours.

American Home Shield stands by the terms of their contract. However, one needs an abundance of patience in order to get serviced. I had an issue with my washing machine and I had to wait for over an hour to get someone on the phone. Plus, we had to call twice and it was an hour's wait each time. However, if we didn't hold we would still not have a resolution. They ended up replacing the washing machine since it could not be repaired. In the end, they came through for me and did what they were supposed to do. In addition, the contractors they sent were all very professional, polite, and knew what they were doing.

I am 110% pleased with American Home Shield in every way. They have some qualified people come to the house or at least call within 24 hours to set up an appointment. And everything was repaired properly. I recommended them to other people since everything in our experience was wonderful.

I had a weird water heater up in my attic. Once it got cold outside, I became aware that the water wasn't hot enough and since the water heater was old, I thought it was going out. I contacted American Home Shield on the phone and the guy who came out was really nice. He found out that my water heater was on low instead of on medium. Then I had him check to see what year it was and he told me that it probably had a 15-year life and the thing was almost 20 years old. That was enough for me to get it replaced. I know American Home Shield wouldn't pay for it but being left in the attic, I didn't want the water heater to go out and have water go everywhere. I'd had other people out a few times as well and I've always been very satisfied with the service.

I went online to file a claim, gave the rep the details and got a phone call from the plumber. He was out the next thing and he diagnosed the problem with the disposal. He couldn't fix it, so he put a new one in while he was here and the repairs were done as agreed. They've fixed the problem promptly the first time, and now the disposal is working fine. My experience with American Home Shield has been satisfactory.

My heater wouldn't turn on and my wife submitted a claim to American Home Shield. The contractor came out and they fixed it. They probably could have come out a bit quicker, instead of three days, but it was pretty solid once they did it. I'm satisfied with American Home Shield.

American Home Shield's representatives are fine except they sound like they’re programmed. They don’t understand the situation. And if you ask them a question, it looks like they go on a book and read you the answer. I recently filed a claim over the phone for a showerhead, and the plumbing guy who came over was fine. He was cordial, very clean, and did his work. On occasions, American Home Shield is a life saver. If their folks would stop reading from books, it could be a very effective tool to help residents that don’t know much about repairs and things of that nature.

I spent an hour waiting on the phone when I called American Home Shield to submit a claim for my water heater that had a malfunctioned part. It was an awful experience but once I was able to talk to someone, they treated me well. Their contractors were very helpful and all but one have been exceptionally professional and were able to fix the problem. That one contractor came to fix the hot water heater when it went out. They had to bring another water heater since the old one had leaked all over. They had to make two trips like they always do. When the hot water heater was to be installed they said that it was going to cost me $600. I realize any extra expense is on me but there should have been no extra expense. They went up two flights of stairs not into one of those crawl things.

It was easy to submit the claim for my dishwasher with American Home Shield. I did it online first, but then I had to do it over the phone because the people never showed up and they never even responded. It was fine and once I notified American Home Shield what was going on, instead of calling certain subcontractors that deal with the equipment, they got with the company itself. The contractor was good. The dishwasher acted up and it's going on almost four and a half years. It had built up some nasty fungus inside from not drying properly.

My refrigerator is less than three years old and has been a problem from at least the first year after the sales warranty was out. Then it was not cooling and was making a noise which scared us to death in the middle of the night. The contractor who came out the first time did not act like he knew anything so the second time I called American Home Shield, I told them not to send him out. They sent someone else and I paid $200 for that second call. But the unit is still making noises and is ready to crash again so I need to call American Home Shield again. I'm not happy with this claim. If I were to buy a newer home, I don't know if I would get American Home Shield again because it's costly. I won't recommend them for a newer home because the cost and service fees have gone up since I first started with them. I've been with American Home Shield for 12 years now and I would recommend them if the home is older.

We've had trouble with our ice maker, so my daughter submitted a claim to American Home Shield. We had two different companies that came out and they were pleasant enough but they couldn’t fix it. They ordered a new unit and it still didn’t work. And I thought, under the advisement from AHS, they wanted to send somebody else out just to make sure of what was going on. And this repairman, too, could not do it. It just wasn’t repairable. We’ve gotten two brand new units and neither one of them worked.

AHS repaired something in my house and it has been fine. They came over and fixed the problem. It's all done now.

My toilet was loose. The flange was broken and old and so AHS replaced that with the new toilet that I had gotten on. It was easy submitting a claim to AHS. I called them and they were nice. The contractor who came was nice as well. After the repair, the toilet has been perfect.

I've had a warranty with AHS for 20 years but no more. They've never been great; always slow and getting slower (2-3 days average now for service) but this time it was horrible. Their phone reps are useless and provide no "service" whatsoever. My water heater broke on Friday. Their vendors are 24/7 but no one can come Friday or Saturday and Monday is Xmas. Tuesday the plumber arrives and we need to replace the hot water heater which was done by AHS 7 years ago with what turns out to be a cheap rock bottom POS. But even with an AHS warranty I will have to pay almost half the cost. When asked why I had to cover so much out of pocket the phone rep, Sam, just kept reading the same script.

The water heater stopped working. My son was staying here overnight and discovered it in the morning when they didn’t have any hot water and there was water everywhere. Judging from the mold and the rot of the floor of the closet where the water heater was, it must have been dripping for a while. We took pictures of everything, not only for American Home Shield but for the other insurance company because we figured that the insurance adjuster who came out said that it looked as though the water was leaking over a long period of time. The water heater had gone under the tile and made the tile on the floor rise up and it rotted out some stuff behind the washer and dryer too.

We've been with American Home Shield for about 12 years now but I can't say that I'm real pleased with it. Sometimes it seems like a good idea, other times, it doesn’t. Submitting a claim with them can be a lot better. It takes a long time to get the service going to get somebody out here. We've been waiting a couple of weeks right now for our washer to get fixed. We have company and we can't wash clothes.

Our ice maker wasn't working at all. Submitting a claim with American Home Shield online was easy. It was attended to late in the day and now we’re just waiting to see if it works. It made a little bit of ice last night, though. We've had a claim before this and the contractor for that was great as well. I had a very positive experience with this company, overall.

American Home Shield was passed on us when I bought our first house. That’s how I became aware of it and as that house aged, I purchased it again when it turned into a rental property and I’ve used it ever since for almost 10 years. I have a couple rental properties and I recently let go of my subscription ownership for those properties because there were some challenges in getting good vendors and getting there on time. The turnaround time wasn’t working out well on the other locations so I let that expire but I will keep AHS in my personal house. However, it hadn’t gone well in the last two to three months. One time, the work on the property in Houston was not properly done and I had them come back out and redo it. They did not get it done in a timely fashion and were not able to accurately describe what the problem was what was needed.

My most recent claim with American Home Shield was for my garbage disposal. The contractor called relatively quickly to schedule the appointment. Then the plumber came and showed up early. He fixed everything and provided a brand-new unit. In addition, he re-did some of my plumbing underneath because there was an excessive number of pipes, so he cut things down to get me more storage space. I love the place. He also cleaned up really well and he was in and out within an hour. He did a phenomenal job and the garbage disposal is better now.

I like calling American Home Shield to make sure I’m not charged a fee. Because I had an experience one time when I did it online and I was trying to get my microwave fixed. And I was charged, even though the guy who came out said they don't cover it because it wasn’t a microwave over the range. Luckily, I called back, and they only charged me half of it and they absorbed the other half. So, that’s why now, I just call so I can avoid any confusion.

Recently, there was a problem with our guest shower where the water didn’t turn on. I tried to fill out a form on the AHS site but that didn't really capture how the water wouldn't turn on by the categories. I then called and waited for an hour and a half until I finally got through. I described the problem and they put a ticket in for me. It took about three days that they were able to send a technician out. It was around Thanksgiving. The technician figured out what the problem was which was a broken valve stem plastic piece. I was able to order through Kohler then I replaced the valve myself because it was pretty easy. But it took two weeks for the manufacturer to send me the piece.

The washing machine was not functioning and I submitted a claim to AHS over the phone, which went well. The techs were excellent and AHS is a good company.

We have American Home Shield for a few years now and we recommend it all the time. I consider American Home Shield for our appliances just like one needs insurance coverage for the automobile. I submitted a claim for my washing machine online and although I didn't have access to do it at work, it was easy to do. I had tried to do it over the phone but I waited for a long time. Then the contractor called me before coming. That way, I didn't have to leave work early which worked out really good. He was very courteous but he did not install the washing machine because he could not do the water hoses off so my husband did the installation.

I have carried the American Home Shield policy since I bought this house two years ago and I’m selling it now. The buyer wanted me to have the HVAC systems cleaned, serviced and checked. So I called American Home Shield since they’re my people and, in summary, the lady that finally helped me straighten it all out was awesome but I will never pay for another American Home Shield policy ever. One of the things about American Home Shield that I do not like is that I had to go through an automated system, which forced me into a choice system that erroneously recorded my claim as air conditioning.

I've only had one claim in the year I've been with American Home Shield and they were very responsive to the need for repairs. The garage door wasn't working and I submitted the claim online. They had somebody out within a few hours so they're very efficient about that as well. The contractor was very nice and he made the garage door work again. The service was great and I'm happy.

I made a claim to American Home Shield for a dishwasher repair. We had water running to the basement. The issue was a result of a previous vendor that they sent out to clear vent blockage that we had. I spoke with two individuals, and the first one didn’t have a clue what was going on, wasn't paying attention, wasn't listening and promised that she would have a supervisor call me. Nine days later, I didn't hear from them and when I called back, they said no request had ever been placed. I was on hold for 30 minutes to get a hold of someone and it was 55 minutes today. Also, their automated system when submitting a claim is very quick but they automatically charge $75. There are no options to speak to a human being. We just say a repair is needed and someone is dispatched quickly.

I called American Home Shield and said that I had no heat and the furnace wouldn’t work. It wouldn’t stay lit. If I lit it, it would go right back out. It was really cold at that time and there weren’t a lot of available heating and cooling companies. Everybody was telling American Home Shield that they couldn’t come up until Monday or Tuesday and it was crazy. But American Home Shield said that they would expedite my claim and I was happy that they did that once it passed the 48 hours. They told me to call whoever I want to and they’d pay for the service.

My garbage disposal had an issue and the contractor that AHS sent was here within a day, evaluated the garbage disposal, replaced it, and left. It was very nice. Since then, the performance of the unit has been perfection. Also, their representatives were super efficient. I would recommend American Home Shield.

Our latest claim with AHS was for a sink. When you turn the hot water on, it just trickles out. Their website is pretty user-friendly. Most of the contractors they send out do their job and then they're out. They also seemed pretty knowledgeable about what they're repairing. Most of them are courteous and friendly. All of the things they have repaired are working and I haven’t had to call back for anything twice yet. AHS gives me peace of mind if ever something goes wrong and I recommend them.

We've exercised the American Home Shield warranty a couple of times and it has gone well. We had various plumbing issues. I did the claim online and their website seemed user-friendly. They scheduled the appointment and the tech who came out was very professional. The tech also gave some good tips and did a nice job. Since the repair, the performance has been good and everything is working well at this point.

We kept the AHS warranty that was with the house we bought two years ago. Once, my daughter discovered that the oven won't turn and was making popping and fizzing noises. We got a hold of AHS and they sent a guy out. He told us that it was the control panel and he ordered it. Two weeks later, the part came in and he came back and put it in within 15 minutes. It worked fine since then and we were very happy. However, since we're remodelling and they only cover the furnace and AC, we'll eventually drop them.

We have two toilets, one in the main bathroom and the other in the guest bathroom, and there was water leaking someplace. Even though the water valve had been shut off, we were still getting water that was running and I couldn't detect it just by looking at it. I could hear the water in the pipes though. When the plumber sent out by American Home Shield came out, he was able the see this trouble right away. The flapper was so old, it had warped and was no longer sealing properly. So every so often, it would release a tankful of water. He got it done in 15 minutes.

I had an issue with my gas water heater a couple of weeks ago. I couldn’t use the dishwasher and I couldn’t take a hot shower. Someone called me from some company and they came out. I had this same problem for three years and he finally fixed it this time and I'm glad. I told him I had Googled it and was given me two answers so I questioned him about it. The water heater is working great as of now. The last two years, AHS sent someone out and didn’t fix it. AHS a reliable company and they will send someone out but they don’t always correct the issue. I had problems with different companies that they sent out. That aside, I've had AHS for six years and I'd recommend them.

We had a bad motor in the ice maker and American Home Shield sent someone out to replace it. The contractor found out that the motor was stuck to the shaft so they couldn't remove it. And right now, it has been about five months. It was a lot of back and forth and I had to initiate any kind of action because otherwise, things will just get sat. Now we're waiting to hear of a disposition because they may have to replace the entire door of the refrigerator to fix the problem, which is just a bad motor. I've been pretty disappointed in the way they are handling this. I was ready to dump the service and just ease the cost of the refrigerator myself. But I finally talked to a supervisor today who is supposed to be looking into it. If he does a good job, then I'll keep the service. Otherwise, I'm on the verge of canceling American Home Shield completely.

My most recent claim with American Home Shield was for my furnace. I submitted the claim over the phone and the contractor fixed it right away. However, I'm not too happy about American Home Shield because, for the last five years, I've been trying to get them change a whole bunch of parts. That furnace has been there for 25 years and it was supposed to be changed six years ago, but they never did. The contractors must have come out about six times but they did not take care of it, and neither did American Home Shield. I have told the technician to make sure the water is drained when he leaves, but that was never drained. My furnace is still leaking and my floor in the basement has been ruined because of that. It’s all rusty because the furnace itself is holding so much water in there. I'm going to take pictures and send them to American Home Shield because they’re not doing anything about it.

Having American Home Shield for our home warranty, on 2 occasion we contacted them but contractors were dispatched from 50 miles away rather than having one closer to our home who put us in a very difficult situations. The contractors were billing us more than $700 for out of pocket cost to replace a leaking water heater which was supposed to be taken care of weeks ago. We contacted Home Shield by phone 4 times but after holding the line for hours we got no one to talk to us. There are no live person to talk if you have any question. On other occasions contractors was dispatched after few days but could not find drainage outside the building then we had to get some other contractors who find drainage which we paid the expenses out of our pocket. We decided to cancel our contract. Very poor service.

The problem started with my heat not working properly the week before Thanksgiving. When I called American Home Shield to set up an appointment, it started working again. It was on and off. So I waited another week and I called back because it still did the same thing. And then, I had one of the people to come out and try to service it. They told me last time that the service provider cannot fit and that the chimney was blocked, which I didn’t think it was. But they said I needed to go and get the chimney unblocked so I had the service people come for the chimney, and paid that out of pocket for $1,800. They said, “Well, it’s not that blocked but you can go ahead and get the chimney walls and inner lining.” But then after that, I had them to come back because the heat was still not working properly.

Everything's beautiful with American Home Shield. They do what they say and they're on point. You can submit claims online but I find it easier to call them real quick while I'm in traffic when I'm driving home from work and set something up. Even if you call them, and it's too busy and the wait is 10 minutes, they tell you to press a button and they would call you right back. The dryer wasn't getting hot but the contractor fixed it the same day he came out. He showed me the piece and then replaced it. Prior to that, he also called when he was on his way and he kept me abreast. He called even if he was in traffic and he was still on time so I told him not to worry about it. If you own a house, you should have a home warranty and I have recommended American Home Shield.

Someone noticed that some pipe in the heating system was not installed properly. I called AHS and their reps always respond on time. The contractor they sent for our airconditioner claim came on time and did a good job. They installed the replacement and it came with the warranty but they didn’t honor any warranty. I paid a big money, at least $2,500 for the replacement of the whole air conditioning system. The explanation was not satisfactory and I don’t understand it. He installed the system someday in the middle of August, while the replacement happened someday early December.

I submitted a claim to American Home Shield online for the shower knob in my bathroom that came off and they responded quickly. The rep came out, put it back on, and fixed it. He was great. Everything was fine with American Home Shield and I recommend them.

The plumbing lines were clogged and I submitted a claim to American Home Shield over the phone, which is my preference. The reps were professional and they advised that they would call me in 24 hours or so. I noticed, however, that when I started, the lines were more open to file or place a claim quicker, but I understand the volume of work. The contractors would just go by the book. They solved whatever you put a claim on and they did their due diligence. I had a couple of issues in one of the rentals a couple of years ago when the air conditioning died. It was the cold season, around November or December. First, they came on a Saturday and I appreciated that, and they fixed the problem. A week later, it broke again and I called American Home Shield. The contractor came back but the job couldn’t be followed up under the same claim, and I was informed that there was water damage.

The rubber lining in our pipes were starting to come out of the faucets. Submitting the claim with American Home Shield was a little difficult. I had to go through so many automated systems versus talking directly to someone which would be a lot easier. And then, I also spoke with a representative to confirm that everything went through correctly. I was able to get confirmation numbers and was able to pinpoint exactly who was coming and what time.

I had a leaky faucet that’s been going on for a few weeks. I tried submitting a claim with American Home Shield by calling in and it was very frustrating not being able to get a representative. I tried two different times for over 30 minutes, but I could not get anybody to pick up the phone so I submitted my claim online. But I’d want to get somebody to talk to instead of having to deal with a computer. Other than that, the contractors who came out were good and they did what they were supposed to do.

I called American Home Shield for my washer and they sent out Valleywide. Unfortunately, Valleywide couldn't repair it. The tech said that it's rusty and that I need a new one. He also said that AHS would call me the next day. However, when I called Valleywide, they said that it would take a couple of days for American Home Shield to call. I've tried calling AHS and have been waiting on the phone for an hour. There's still no answer.

I called American Home Shield to get somebody out for my stove but I didn't appreciate the people they sent. The contractor tried to fix it and he didn't know what he was doing. We called AHS to tell them that and asked them to get him out. They sent somebody else who ordered new parts and it took a month to get those. The tech even admitted he didn't know what he was doing to put them together so I don't know where they are getting those contractors. The stove works now. But AHS is not the best in the world. They need some help.

My refrigerator went out and I lost a bunch of meat in my freezer. I submitted the claim to AHS online and it went very well. Working with the contractor, On Point Service, went very well. They came the first couple of times to check the refrigerator out. The young man was very nice and felt like he knew what he was doing. We are very appreciative of what he did. I recommended AHS to my aunt.

We had our hot water heater rusted out and leaked all over our basement floor. It was the day our sump pump decided that it wasn’t going to work. American Home Shield came. I paid the $125 service fee. That didn’t all go really well either because I paid the man because that’s what the lady told me to do. That was kind of a mess, and we got that straightened out. Also, our bathtub was leaking around where the drains were out. I called American Home Shield and asked if we could have the same company who came and did our hot water heater and they said yes.

There was a leak in the toilet area and water was spilling out on the floor so I called American Home Shield to submit a claim. The two gentleman that came to work on it were very polite and professional, and at the end, they explained what they had done. Even though I may not understand or know, that was really nice that they were considerate enough to tell me what was wrong and what they did. Submitting a claim to American Home Shield isn’t difficult at all but I have trouble getting a hold of people and the recording is always asking me to go to the internet. I would rather talk to a person, but that's probably an older person's problem.

My faucet was previously repaired and the technician was good about looking at it. He said it was best to replace them so I had it replaced. He did a good job, and after he has finished, he picked up and cleaned. Since the repair, the faucets have been good. It was a good experience with American Home Shield, however, the only issue when I filed a claim to them was the long hold time on the phone when I call. So, I got frustrated and went to the website. I emailed them about the claim and it was much faster that way. But I've actually recommended them to a coworker and my brother, who also became a member also with American Home Shield.

We still use American Home Shield, and we will continue to. Our biggest negative comment is the unacceptable wait time to get through to someone if you call. We ended up looking up the CEO’s number on LinkedIn. It's horrible and American Home Shield will lose a ton of customers if it continues. Oftentimes, you just need to talk to someone live. The online process does not facilitate your needs. It's beyond us why they don’t have everybody else’s service where they'd ask for the customer's number and they'd be the one to call the customer back, or have a chat service.

American Home Shield has always been wonderful. Majority of the time, I've submitted my claims over the phone and it was quicker but when it was a long wait, I went online. One of my family members also signed up with them and when the water on her appliance would not go out, she called them. She said that they didn't service the appliance so she had a bad experience.

My washing machine's broken. I tried to file a claim online for my washing machine but it didn't let me because of my computer. So, I had to call them and managed to get a response. The tech had to order parts and they were coming back the next day to finish the job. However, I had one frustration. My coverage was ending on December 16th. So, I called on the 12th to make my yearly payment in full so I didn't have to pay the surcharge each month but I was on hold for about 35 minutes to do that. That was frustrating and that was not the first time.

I had trouble with the toilet running. I went to American Home Shield to submit a claim and the contractors had to come out a number of times for the toilet off and on for a while. Part of it was to get the correct part. They recommended to get it completely replaced but that was not covered and I told them I couldn't do it. Also, it was hard because they only offered times during business hours, Monday to Friday so, I'd have to take off work. On the other hand, they were professional and on time, and it's working okay now.

My hot water tank was leaking. It didn't have a pan on it and the leak was going towards my bedroom, and I couldn't let my stuff get damaged. American Home Shield representatives always acted like they were willing to work with me. They were going to send a company and they said I'll hear from the contractor soon. Normally, the contractor always called me right back within the next two hours.

I'm happy with my membership with American Home Shield. We had a ceiling fan where the light was blinking unsteadily and it never stayed on. I submitted my claim to American Home Shield online. The repair person came in and immediately saw what the problem was. He opened up the fan and there was a little box that housed the energy consumption. He pulled that out and we hadn't had a problem since. It was an easy fix. He did the job very promptly. My daughter can now use her ceiling fan.

I've been with American Home Shield for 20 years and we had their policy ever since we bought our house. Whenever I've called or made an appointment, they've always sent someone out here. Recently I had problems with my oven and microwave. The temperature was off on the microwave and it wasn't heating the way it should have been. I went online and submitted a claim. They assigned me an appliance dealer and then he called and made the appointment. A guy came out and checked the temperature and said it was okay. In the inside of the oven, the stuff they have around the door that seals the door had come off. The guy put it back on for me and that was it. Everything was okay.

I haven’t had the greatest experience with every contractor I used. This last one has been a terrible experience. It seems like they don’t care that much. Our fridge cools sometimes then it doesn’t cool other times and we've been trying to get it fixed or replaced for two months now. A guy from Antech Appliance came out and recommended for the fridge to get replaced. He said he would put that in the notes in the system so that American Home Shield would be in contact with us.

It was our very first experience. Our AC stops working when the outside temperature goes down (about 32-40 F). The auxiliary heating is turned on in this case but the AC air is cold. We ordered the service, they sent Blue Sky Heating and Air LLC. They measured the temperature, touch some pipe on outside unit, shrugged and said that there were no problem. We still have the problem. We paid for that visit $75 and also pay every month. I don't understand why we need such company which works with people who cannot do anything.