American Home Shield Reviews

Our air conditioner unit was messing up. So I called American Home Shield. They told me the contractors would come in 24 hours and the contractors were on time. They did their job and checked it. They told me that there was nothing they could do for it. I had been protected by AHS before but I had to leave because of financial situation. But I came back because they did a good job. Whenever I called out they were always there. They are a good company.

Submitting claims is very easy. You either can do it online or you could call American Home Shield, and they're very helpful when you call. When something goes wrong, you can call the service and within 24 hours, you have the response. You're not looking around for somebody to fix the things yourself, and you know they're gonna send somebody good out. Also, the contractors are very professional. I recommend AHS to everybody.

I have been an American Home Shield customer for over 10 years. Recently my furnace malfunctioned. They immediately sent a serviceman out to look at the problem. I needed a new furnace. I received my new furnace today and it works great. I have always wondered what would happen if a major item needed to be replaced. Now I know, they are good to their word. I have had small problems in the past and they always took care of me promptly. I highly recommend American Home Shield.

AHS was called to repair my washing machine in August. At that time faulty parts were installed by the contractor. By September the installed part failed and my machine began leaking all over my laundry room causing damage to the surrounding area. AHS was called again to repair the machine. After this was done, the machine got replaced. Yay! However, they refused to fix the water damage to my home due to original faulty repair.

After my husband noticed the ground was wet, I called American Home Shield and told them that I was needing somebody to come out. However, it took about 4 weeks before they could find somebody. During those weeks, water was slow to go out the drain but there was no inside damage. Wesson Septic finally came out and pumped the septic. They’ve been nice, good people, and I'm waiting on hearing from them again. I’m also waiting on a check from American Home Shield for my refund of $100 ‘cause I haven't gotten it yet, and I’d have to make sure Wesson gets paid.

One of my furnace units was not heating, and we put in the claim online to American Home Shield on a Saturday and the contractor came in on a Monday. The technicians were very professional. They had to come back and he left the furnace working properly but two days after, it was not working again, so I called them. They came back the next day and they replaced a board or a card on the unit, then it worked okay. Everything went well and very nicely. We like the service with AHS and we're very pleased.

There were no problems with the AC claim where Delton's Heating and Air Conditioning came. That was resolved quickly. I stopped American Home Shield because I have another home in another town, Raton, New Mexico, and there was a more serious issue, electrical fire, and they couldn't find anyone to dispatch out there to take a look at it. The other thing was that I was paying every month and $100. I could've had any HVAC guy go out for the same amount of money. I don't have to keep paying this copay. So I decided that it was not really gonna suit my purposes anyway. AHS should have a wider scope or network of technicians and if there are none in the particular area, then I should've been told they didn't have anybody or enough participating contractors in the area. I felt like I spent $300 on these monthly payments, and I got no return for my money.

The circuit board in my dryer went out, and a contractor from Ambrose came and fixed it. It took a day to order the part, and he came back and put it in the next day. He was very nice and he did a good job. He also told me every step he was making and I liked that. That was an easy one and the dryer is working fine. However, I’m frustrated right now and I don’t think American Home Shield are gonna be able to fix my other issue. We have some type of leak but everybody was kinda thrown for a loop with this one because we can’t find out where the water is coming from. Mister Quik came out today but they sent out an inexperienced tech. They are coming back out on Thursday to try to find out where the water is actually coming from. They’re supposed to send out a more experienced guy who knows what he’s doing.

I had two separate claims submitted to Home Shield. One was for my toilet tank that was not filling and the other was for my shower that had lost pressure. They were both serviced by All American Plumbing & Rooter LLC on the same day. They were very timely. That day, they had to replace the valve and stopper or plunger something in the tank of the toilet. They also had to remove the sealant screen in my shower head. Since then, both my toilet tank and my shower head have been fine.

Supreme Service Group, AHS' contractor was great. I really liked them and their tech was very professional. He explained what was wrong with the dishwasher and recommended it to be replaced. He said that AHS would call me in 24 to 48 hours. I didn't hear from AHS so I called them. This has been my experience with AHS in the sense that they don't follow up and send me in circles.

3 Boys Appliance Repair recently repaired a dishwasher for me. Originally, there was some kind of controller part on it that they had to replace. I went through the American Home Shield system and the techs came out. It took a few days for them to get out here, but when they did, they replaced it. The problem is, when they pulled that out, a hose broke when they reinstalled the dishwasher, and I didn’t notice it for about two or three hours later. But I reset the claim and they rescheduled another visit and brought the proper hose, got it all fixed for me.

The fan motor in the AC died and the online process of making the claim at AHS was very simple and easy. It was over the weekend, and the rep from Legend Service Center was out here on Monday at about noon. He had to look at the part and had a different part because it was an older unit, so he needed to go back and get a lower rpm unit. And so, he ran back to his shop and came back. We were back up and running by 2 o’clock. I haven't had to run the air conditioner much except for the last few days, but it’s been working great.

When I have a claim, I either call AHS or do it online and both of which are pretty fast. Recently, the washer wasn't going through the cycles properly, so I went on their website. I selected from preselected options then sent my request on it. It took me about three minutes. Then they sent out a tech from Optimum Appliance Repair. He was polite, got the work done, and came back on the same day to finish it. But in the past, I've had a couple of bad contractors which I've let AHS know about and they have promised never to assign them to my house again. They kept that promise and have generally allowed me to preselect the contractors that I like, assuming their schedule was available.

There was a leak in my sink one time and I called American Home Shield. Do so wasn't hard and they had a contractor out to my place the next day. The techs were good and the reason why it took a week to repair was because they were ordering a part for the sink. Throughout that time, they kept informing me about the status. The came back and put the part in. I appreciated all that. Since then, I haven't seen any leak anymore. I hope it stays that way.

There was leaking water, and the technician who came out solved the issue and fixed it. Submitting the claim was easy. It went great.

When my furnace stopped working completely and was just blowing air, I put a claim in at night. The contractor came the next morning and they were very friendly. The tech, Brandon, was a very nice guy and gave me lots of knowledge about my system. They had to order a part, which came in three days later. He then went down and did the job. Then he filled out the paperwork, emailed it to me and was on his way. It was a great experience.

I went online to file a claim for my AC that wasn’t cooling. AHS website is the best way to file a claim and I love it. You’re not on hold waiting for someone to pick up. With this claim, I had to call my local rep because their contractor was not gonna come out. And she was great. The contractor that came out was fine. We had to order a part, so it took another couple of days for the AC to be fixed. And I still had to pay $500 for the Freon. But it's okay now. I've been with AHS for more than a year now. I wish their monthly price was lower. We have two properties and I have this one property that started out at $41, and now it has jumped to $45, and I don’t know why because I’m seeing some other home warranty companies that are starting to get a little less. AHS pricing has to come down a little.

I’ve just started with AHS a couple months ago and when the element in the oven got burned out, I got quick service and good response from them. They sent out Tommy D Appliance Repair and they did a good job. They were very prompt and they kept me in the loop. I had a great interaction with the tech. He was very professional and very courteous. My first AHS claim experience went great. They've been very good.

American Home Shield had an offer for the heating inspection. They asked me about a date, and then they said they would send me a representative from the company who performs the services. And then, we scheduled the service for whatever was convenient for me. The contractor was very professional and arrived on time. Everything worked fine. They sent me a checklist telling me everything that they did and everything checked out all right. They didn't find any issues.

American Home Shield had the best policy. My experience was fine. I had a lot of problems with the plumbing, and they were out here about four times with the plumbing and one time with the dishwasher, but it’s fixed now. The technicians were excellent. With the plumbing, we had a problem and they thought it was fixed. It wasn’t fixed. He put in a new garbage disposal, and it ended up leaking. But they always came back and fixed it. So, they were very good technicians. I keep getting a bill, though. But it had all been taken care of, and I sent a note back.

My hot water started running out really quickly with all of the water outlets in the house- showers, faucets, and baths. I submitted a claim American Home Shield for them to check it out and fix it. The website was straightforward and the UX on it was solid compared to most others. It said that I would be quickly contacted by the contractor. Then I got an email a few hours later telling me who it was. The contractor who came was nice, friendly, courteous, and on time. He was here for around 30 minutes. He explained what he was doing and why he was doing it in detail. He also told me what I could do in the future to prevent a similar problem. Having AHS is a good deal. With it, I don't have to worry about contacting a manufacturer or worry if my appliances have warranties on them. Plus, it's convenient and relatively inexpensive.

American Home Shield has been great since we’ve had them in the last couple of years. Anything that comes up, they seem to cover at least partially. Recently, there was a gas leak under the house so I submitted a claim online. I called after that because we preferred Kemper Plumbing. The AHS rep I spoke with was great. I was told that I’d be notified in the next 24 hours by the subcontractor. Kemper Plumbing has been fantastic and we’ve always had good results from them that is why we typically prefer them whenever we need a plumber.

I've been with AHS since last year and their reps are polite and professional. The people who came for my dishwasher were wonderful and got the unit repaired perfectly. Some panel had to be replaced. One lady was asking me questions about the size over the phone but I was off to somewhere else. Eventually, I found the manual, and she sent me an email. So that was very pleasant.

American Home Shield's online process is really easy and functional. It's just annoying that every time I had to make a claim, the website takes me to a new log-in page even though I'm already logged in. But once I'm logged in the second time, it actually works well. I just say what I want and I usually get a call within an hour from the service provider. The latest one I had, At Your Pool Service, was fantastic. I'm impressed with their timeliness, friendliness and courtesy. They're also flexible and they do a great job.

I had a good experience with American Home Shield. The vendor they sent me when my heating furnace was leaking was really good. The rep I spoke with gave the number of Weathervane who then got back to me after 24 hours and said they couldn’t come and fix the furnace for another five days unless I paid them an emergency fee, separate from AHS. I contacted AHS back and they assigned me another vendor, but it all took more than four days before somebody could come and fix it. But the second vendor they sent me was exceptional. The tech was professional. He did a thorough work and gave me an honest estimate. He was really good. The furnace is now working fine.

We filed a claim with a plumbing company. They had to come in and cut holes in the wall to get to the pipes to repair the plumbing, and they didn't fix the drywall. So AHS had to submit to another company for the drywall. After the service was complete, the drywall company contacted us. The contractor was great. It was the actual drywall company that informed us that the only thing they did was they put the piece of drywall back in the wall, and they put mud around it, and that was it. And we were told that we had to finish the job. We had to wait for it to dry, put more mud on it, wait for it to dry, put more mud on it, fan it down, and then paint it, which we were unaware of. American Home Shield didn't tell us that.

I was having issue with a refrigerator, the icemaker stopped working. We hoped it would get better and it didn’t, so we finally made a claim to American Home Shield and the contractor from Palmetto Appliance went out. He said the issue was the motherboard and the freezer was broken. He had to order the parts and it took four days or so. Within a week, he had the whole thing fixed. He was great. Palmetto Appliance has repaired another item or two for us since we’ve been here, and they’ve just been fantastic.

There were vent fans that weren’t working and my garbage disposal too. The AHS rep I spoke with was very professional and she took care of things right away. The plumbers who came out the next day were both really good and professional. They got the work done right away and everything is working fine now.

The ice maker of my Whirlpool dual fridge and freezer stopped working. I submitted a claim online to American Home Shield and using their site was perfectly easy. I prefer speaking to a human but on this occasion, their site was very easy to deal with. They sent Potts Plumbing & Appliance Repair and the tech who went was very thorough and professional. He was here for an hour and 20 minutes trying to get to the root of the fault. According to him, the problem was due to faulty wiring on that part of the unit, which had been damaged due to a design fault in the Whirlpool machine.

American Home Shield was very quick when my water heater malfunctioned. It was leaking from the top and the contractor had it replaced. He was quick, to the point and very efficient. He wrote up the prescription and then we were on our way. I'm definitely gonna renew with AHS this year.

My husband spoke with an American Home Shield rep and they had A & S Plumbing call us back to set up an appointment, and we set up the appointment for the next day. A & S Plumbing came and they took care of everything without any hassle. They were very knowledgeable and helpful.

Our home warranty is like an insurance policy. It came with the house when we bought it, and it was handy so I extended it a second year. Whenever I have a claim, all I have to do is call and tell AHS what the problem is, then they get a hold of whatever contractor I need to take care of the problem. It's an easy process and the contractors have all been fairly responsive and dependable. They come out quick, so I’m happy with it.

AHS sent Hers & His Plumbing out for a hot water heater issue. I didn't have real good hot water, but more than that, it was depositing scale in all my faucets, and I had to have someone keep coming out to clean them out so I could get water running. I've used Hers & His Plumbing before and they were really good. I really haven't had many claims but there's only one contractor I would not use, and I don't know if AHS still has them. I had problems with that one a couple years ago with my air conditioner. I let them finish the work because it had started, but they came back time after time, and they didn't know what they were doing. It was just repeat visit after another. Unless they've screwed something up long term and messes it up, I think they finally fixed our AC. When I called this time, I told AHS I didn't want them.

My vent wasn't functioning properly and I was afraid it was a fire hazard. After four days when I called this in, the contractor came. Blue's Electric replaced it for me and repaired it and it worked. The technician was a local guy and he seemed to know what he was doing, so I have no problem. It's been good.

I had a rekey through AHS and it went very quickly. It went very well. The company that did the rekey was nice.

I had a roof issue and I submitted a claim with AHS. I did it through the internet and it was easy. They told me to expect the contractor within 24 hours then they sent out High Priority Plumbing & Service Inc.. They were great and very professional. But the issue wasn't anything that they could fix because it's out of their jurisdiction, so it had to be turned over to the HOA.

I'm very frustrated. Six years ago, my old water heater broke and Old Republic honored the claim even though that water heater was not even strapped. It was really not up to code. They replaced the water heater and I paid over $1,000 for bringing everything up to code that was not done, since that was their condition. Last week, this water heater that was barely out of warranty ‘til a couple of months broke. I made a claim with American Home Shield and they dispatched it to Bear Plumbing & Rooter. This company said, “The installation is completely wrong. It's completely not up to code, and we're gonna report. American Home Shield is not gonna honor this claim.” I said, “What do you mean? Six years ago, I paid $1,000 to bring it up to code.” He said, “Nothing is done properly. The exhaust pipe is not done.” I couldn’t believe it. They did not even wanna check what was wrong with it.

When we first purchased our home, we had problems with our air conditioning and heating, and Home Shield was really prompt. It’s an easy system of submitting the claims whether one calls or do it online. Then, the contractors that I’ve encountered have been amazingly friendly and knowledgeable, and they also explained everything that was going on. Recently, Ideal Services came out for the motion-sensor spotlight on our porch. It was just going off and on and clicking inside where the switch was. I do not know anything about electrical and we wanted to have somebody come out because the biggest concern was a fire. Bottom line, the guy's diagnosis was that the switch was actually a mechanical problem inside. He was there for maybe 20 minutes, took care of it, and put regular switches at my request. It’s working fine now. So, I’ve been really satisfied with the two contractors I've had.

American Home Shield did awesome for my washing machine and my dishwasher. I have been recommending them because of my experience to date. However, I was disappointed when I called them for a plumber. My bathroom was flooding and they wanted to wait till the next day to send me a plumber. I was literally out of towels and I was wringing them out, coming back in and soaking it the best I could. So, I had to insist, and American Home Shield finally got someone to come out a few hours later. It was around midday when I called them, and then they said somebody would be here around 3:00 but the plumber actually got here about closer to 5:00. All he did was put a wrench to it, and it stopped the water flow.

We’ve had American Home Shield for about six years. So far, it’s been good. They’ve always been good to us whenever we needed something that was replaced, or repaired, or both. But I’ve been disappointed with one contractor with American Home Shield. And we got that fixed in a hurry. But other than that, the contractors have been really good.

We had had a new AC unit put in but it wouldn't click on. The company that came out is the same company that put in the inside unit, and when we called back, my husband requested them because he liked them. They fixed the issue in about 15 minutes. They were good. Everything worked out fine. We've been in our house since '97 and I've had Home Shield all that time. They've replaced the inside unit and the outside unit. They also replaced my kitchen stove. We've never had a problem with them. Now that we're old, I'm definitely gonna keep them.

My furnace would work but then its fan and elements wouldn't turn off. I had to close the breaker and called in a claim to American Home Shield. Their process was very simple for me. AHS set the referral to Choice Electric who contacted me. Choice Electric's techs had to come three times. Every time they came out, they found something else that was wrong. First, they replaced the thermostat. But then, when they went to shut down the furnace, the tech said it'd be a slowdown. It all goes from a high speed to a low speed and it shuts down. It wouldn't kick off like I had initially told them.

I filed a claim for my heating 9 o'clock on a Friday with American Home Shield. Their reps said I would get a callback from the contractor, JFrank, which did not call that Saturday. They were working on a Saturday, so I emailed and called them but they didn't respond. I called AHS that day too and they reached out to JFrank. The techs showed up the following Tuesday so we were out of heat for 4 days. The tech was very respectful. He replaced the igniter and explained what he was replacing. He had the part in his truck which was perfect.

When I discovered that the water wasn’t going down and that the tub was stopped up, I phoned American Home Shield. The contractor they sent was excellent and did a good job. The guy who came was wonderful. He pulled some plastic out of the drain, unstopped the tub, and made the water go around.

My sink in my bathroom was leaking. They were connected to a wall and I didn’t wanna mess anything up so I called American Home Shield and had somebody come out. When I submit a claim, it’s usually done pretty quickly within the next couple of days. And the contractors I’ve come into contact with are great. They’re always really nice, knowledgeable, get the job done, and then get going. The contractor who helped this time around was from On Time. He had to replace a few things, and then he put it all back together. He ran some water, figured out that it was still kind of clogged, so he went and got a snake, snaked it out, and it was running great since then.

Whenever I have an issue, I generally call and ask to see if it’s covered before I try to do anything else. I had a gas leak and we got Myers Comfort Specialist of Montgomery. They cut off the gas line that led to our gas dryer and while they were here, they found something else that I had to do as well. We had a cold front come in that particular day so without them coming in and taking care of what they did, I would not have had any heat. Everything was great and American Home Shield has been fabulous in their response time, their professionalism, and with everything that I’ve had done. It was an excellent experience and I recommend them. They give the peace of mind and protection.

I’ve had American Home Shield for six months and they’re awesome. The rep signed me up and they put me on autopay, and everything has worked out very well. You hear such horror stories about these things and everything, and that’s quite the opposite. I did a claim online for the air conditioning unit and I was very surprised that I could do it being I’m not so computer literate. It was very easy.

In the 12 years that I've been with them, it has been easy to get everything set up and they do a pretty comprehensive job, like covering stuff. I really appreciate how fast they are. I had somebody within an hour or two and the contractors have been great. The online way of filing a claim, which I prefer is more convenient, but it’s pretty fast over the phone too.

There was a stop up in the kitchen and it’s backing up into my dishwasher. I’ve had contractors out here three times before the problem was taken care of. The first time, they thought they got it, and they didn’t. It was still the same way. And then the last time, Prestige Plumbing and Air went out and they fixed it. They ran the rooter thing all the way through. When I had somebody in here before on that dishwasher, they had it all messed up. And so, they rewired it, and the plumber took the hose that was from the dishwasher and moved it up instead of down. But they didn’t charge for that. He did that on his own. I highly recommend American Home Shield.

We just bought a house. I needed some locks rekeyed, and I filed a claim with American Home Shield. The contractor that was sent out by AHR Locksmith Service was very good. She was very pleasant, very professional, very efficient, did the job, and I was happy with what she did. We also filed a plumbing claim. I spoke with their representatives, and I was very happy. Filing a claim online was easy too. The guy that came out to do the plumbing was excellent. He figured out what was wrong and corrected it. Everything’s good.

When we filed a request with Home Shield, they sent Queen Electric and it went fine. First, I thought the garage door was broken but then the technician found out that the outlet was the problem. He fixed it and it only took him two seconds to repair. He was friendly, very smart and quick. I would get them again.

The change of locks went perfect. It was really good with Rescue Me Locksmith 'cause we kinda talked over what my plan was and how they were gonna make it to where the six locks ended up working off of the main lock. So, I got all eight of my doors put together on one key, and they all worked which was great. Submitting that claim went fine. I did another claim through AHS' website regarding some outdoor things that aren't working, and I have an electrician who just texted me that he's on the way.

I've been with American Home Shield for four years and so far, I like the value for the service that we have to use. I normally submit claims through computer and the contractors that AHS has sent out have been 95% favorable. It’s almost impossible to get anybody on the phone at anytime, anywhere, any place, any location so I'm forced to go online, which I understand. But it would be nice to have at least some capability of calling when you have a question about a claim. That is an annoyance that confounds me. But because I’m able to talk to the contractor directly, that’s fine. It would be nice though to get some guidance from American Home Shield by somebody that is knowledgeable over the phone before you make the request. I’ve tried eight times before just to call, but I was on mega hold forever with no light at the end of the tunnel speaking to anybody. So, they’ve got to get somebody on the phone to speak to customers.

When the main faucet had a main leak on it, they had to replace the whole system. But the first time that Quality Appliance came out, it wasn’t so good. They came out late. They told us 5 o’clock and they showed up at almost quarter to 5. The tech was too busy on the phone and took pictures and said he would be back. He’d have to replace it. The second time he came, he started on the phone, but as soon as he came through the door, he got off the phone and went straight to work. So, it was better than the first time.

I had a claim for the garage door and the contractors AHS sent out were great. But this experience wasn't as good as the others because AHS didn't cover it and the guy said that without the paperwork, it would cost $320. So, I had to pay it.

AHS's claims process is easy. Their reps are very nice, but their call center is not in the U.S. and it is painfully obvious. I was trying to explain to them what a hot tub was and that was a real challenge the first time. My hot tub isn't working and is leaking, and I called AHS last week and they still can't figure out getting somebody to come look at it. They assigned it to one person but he never showed up. They assigned it to somebody else over the weekend. It's now Tuesday and I've still not heard back from the contractor.

Our thermostat for the heater would turn on, but the fan would not turn on and it would not blow hot air. I submitted a claim over the phone to AHS and my experience with their rep was good. I let them know my concerns and why it was urgent for me, and they accommodated it. Unfortunately, the first technician that went out didn't resolve the issue. He replaced the thermostat and he also said that one of my switches was off. And so, he did his test, then he thought that it was good to go, so we signed off. But then 48 hours went on with the heater on and it didn't heat. So we had to call back another technician. AHS had to send out a second technician from the same company for a follow-up. He said that one of the fuses was facing the wrong way, which was causing my fan to turn on and blow cold air and not hot air. And so, he had to just readjust the sensor. It's been good now.

I called American Home Shield when my icemaker was broken, and I was told a contractor would be out within 24 hours. The contractor sent me a text, asking me to give specifics on what the problem was. So, I took a picture of the problem and sent it to them, and because of that, they knew what the problem was. They came with the part. They didn't have to come and see what's wrong and then order parts. He said the picture helped a lot. The guy was great and really pleasant too.

I have been with Home Shield for 10 years. Once, I asked them not to place me with one company anymore. But other than that, I've had no major issues with them. Recently, something was missing or had blown on the microwave. The first time the tech from Appliance Care came, he said there was a piece that he had to order, so he did that. I called back a second time because Home Shield took a minute to let me know what was going on but the rep was pleasant when I talked to her, and then the tech came back the following day. He said he had to order another piece, so he did that, came back and was able to repair the microwave. Home Shield did good.

I'll try to keep this short...do I have valid complaint(s!!!!) about AHS? Absolutely! But rather than go through them all I will just explain how AHS works. They are in it to make money, not "help" you, in doing so this means they hire substandard contractors that DO THEIR bidding! If they don't, they don't get used again... If there IS a claim, and it costs more than what you pay a year? Sorry, but the claim will not get paid... (It actually says this VERY clearly if you read the contract.) Between this, and the fact that after reading the contract in full, there are actually VERY VERY few things that are covered. You will find that AHS will get out of each and every claim in somehow, some way.

There were so many recurring issues w/ my AC not cooling. Service tickets created on 6/24, 7/3, 7/10/19. On 8/14/19, Rutan Refrigeration replaced 3-ton condenser by 2-ton condenser. The temperatures used to be 77F (before replacement) became 90F (after replacement). I made call in August to follow up, no one called me back. On 9/30/19, I spoke with Mariz to request cash out option for AC. He advised me that someone will call me back in 2 business days which did not happen. On 10/4/19, I spoke with Fionia to follow up. She initiated a recall request to the vendor relation with dispatch# **. Rutan Refrigeration called me to schedule appointment but they cancelled without telling me.

I had a very hard time trying to communicate with someone name Jon in billing. I asked for someone in the US, got put on hold. When he came back he refused to transfer me. I'm starting to shop another warranty company.

I filed a claim to American Home Shield over the phone and the reps who assisted me did a wonderful job. K&S Plumbing called immediately and they made an appointment and showed up right when they said they would. The young man who came out was very nice, very congenial and seemed to be concerned about what the problem was and how to fix it. Everything went fine and things have been going very well since then.

Our furnaces were not working consistently. The tech came out and tried to clean our flame sensors, but they were still not working consistently. The furnaces kinda turn on sometimes, but sometimes, they don’t. So we have kept that work order open. The tech is going to come and replace both flame sensors. I’ve paid the $75 on that. American Home Shield has been good so far about answering questions and honoring claims. They are easy to talk to. They are friendly, and helpful people on the phone. They also have a user-friendly website. Our dryer blew up and caught fire within a month of living here. So I’ve already worked through a full appliance replacement with them. They were very fair and very good to work with and honored what they said they were gonna honor. So I’m pretty pleased with American Home Shield so far.

The double ovens were not working and I called American Home Shield for service. The rep was excellent and somebody called me the next day. The contractor asked when the best time would be for them to be out and I asked if they could be out the next day, and they said they would have somebody here. The first contractor, Ely Appliance, came and fixed one. The other one had a cold so AHS sent out Oak Valley two days later, who replaced the fan. Everything was excellent and both showed up on time and called before they came. They came out to finish it and so, it was good. I never have any issues with AHS or the appliance company that they subcontract out to.

I got American Home Shield following personal references from friends, and I've had it for about a year now. I prefer submitting my claims over the phone than to do that over submitting it online. On the latest one I did, the contractor sent out was great to work with. He was a very nice gentleman. It was amazing.

For three years that I've been with AHS, there were a couple of problems with the claims process. A lot of times, it takes a little while to get in, to talk to somebody. They need to improve in that area. But they try to do it pretty good. When my water heater started to leak and I knew it was time to replace it, I didn't call AHS. Within the next day or so, my lights went out and I had the sump pump to back up, and I had about 14 inches of water. So, by then, AHS said there was no way they could tell whether the water heater problem was from the flood or from the water heater just being bad. I could understand that.

Filing my claim online was simple. I was able to go and just click on what I thought the problem was. The pool was going down rapidly and I saw water coming out of the heater and out of the top of the filter. I couldn't tell what the issue was so I clicked everything I could think it could be and let them diagnose it and figure it out when the guy came out there. I clicked filter, heater, and plumbing. It ended up being the filter and the heater. I filed that claim on a weekend and the contractor showed up on a Tuesday. He had to get parts but within a couple of working days, he had everything back up and going.

We’ve always been happy with American Home Shield. Sometimes it takes a little bit to get the contractors to call, so we call them, and then they call back. Then once they come out, they do their job. On our most recent claim, the guy that came out was upbeat and friendly. He was here to check on the heater, just making sure it is up and running. We’re in an area where there’s lots of dust, and we blew out all the dust and packed it up. He checked everything electronically, and when we turned it on, he said everything worked great. He emailed me the report, and it says there was nothing to change or fix. He was out in about 20 minutes and it was good.

American Home Shield has been really good. We had their contractor for our Hunter ceiling fan that was not working and he explained to us what was going on and replaced our remote. We're very happy with the service.

We've had American Home Shield since we lived in Memphis, Tennessee, around 2000 or 2001. They’ve always been timely with their responses and let you know the cost upfront. And they're pretty dependable. In September, our washer and dryer went out, and then last month, our AC motor blower went out, which is a $2,000 job alone. Also, our AC unit went out in the summer before last. American Home Shield has always stepped up and has good customer service.

I've recommended AHS. We have two homes both covered with them and we'll be renewing them on both homes. When our toilet was crap, the contractor from Mission Plumbing came, saw what the issue was, got on his cell phone and had another guy swing by and pick up the stuff. An hour or so, they were done with everything. I went, "Wow." By the time he had it cleaned up the mess, guys had dropped off their unit and installed it. I've used Mission Plumbing before, and for some reason that their warranty program won't cover something, they give you the recommendations to try and help you out. I go with Mission all the time. They were right there, on the job.

I call American Home Shield from time to time and lately, I called them for a service call on the microwave. All Valley Appliances came, and they fixed it. The tenant was there, and I didn’t personally meet them, but as far as I know, it was taken care of.

Greenway Home Services weren’t able to fix the pipe. We have galvanized pipes and it was completely rusted. This would not go to American Home Shield because they don't pay for that. But Greenway gave us an estimate to completely redo the plumbing in the house. They came out the following Monday, and then, they called the supervisor out, and they were going through everything that was gonna have to be done. When they left, the plumber said they'd like to start big jobs on the first of the week. I called Thursday to let them know that we were looking for them to come Monday morning. By 10 o’clock on Monday morning, no one showed up and the plumber never called me back. So, I called again Monday and the supervisor said she was on the phone and she would call me back. She never returned my call.

We had a rekey service for a house we moved into and the service tech came out in an acceptable amount of time. While he was there, he was awesome and was with great attitude.

I’ve got a good experience with American Home Shield. I get a lot of information from them and they’re pretty responsive. I'm happy. The contractor that I had last time was super. I've had them before and the guy was my plumber. It was perfect. But my contractor pointed out that American Home Shield is the only people that have a $125 deductible. It’s a lot higher than anybody else he was working with.

I've had AHS for less than a year and my experience with the bathroom exhaust fan claim was good. The tech from R&R Electric came out two or three days after I filed a claim online and he was professional.

American Home Shield sent out Home Appliance Leasing for our refrigerator and when they came out, the tech said he remembered our refrigerator (he worked on it before). It wasn't keeping things cold and the ice maker quit making ice. He said that he was gonna take it to the shop, find the leak and get it taken care of. And that's what he did. Now we've got plenty of ice and cold air in the refrigerator.

There was a leak under the water heater and so I filed a claim online. At first, the website was a little difficult to navigate and it was kind of a pain because it didn’t recognize me. I didn’t know if my contract had been filed in the system yet ‘cause I had just bought the house a week before. It took a day or two before it finally recognized me, but they had gotten back with me as soon as I got the claim submitted.

I had a company come out and they said that I had all sorts of problems and the AC needed to be checked. A young man named Ryan from High-Efficiency Heating & Cooling came out to do the yearly maintenance check, and he was very personable and competent. He said that everything was all good so I was very happy. So far, I've been very happy with all of the contractors sent to me. I'm also happy with the way things are going now.

I had my oven on the cleaning cycle and it just popped and blew something in it. I contacted Home Shield online and it was simple to do. I liked it. I did it on a Saturday morning, so it took until Monday for Better Baker Appliance to contact me, but the technician came out within three hours after that. He let us know whenever he was coming. He also let us know like whenever the part was gonna be here. He pretty much informed us of everything every step of the way. Also, he was really nice, polite, and good to work with. He had to order parts and repaired the oven within three days. Everything so far looks really good. I'd use Home Shield again in a heartbeat.

American Home Shield sent National Factory Service for the refrigerator. The icemaker stopped working. They came out, they looked at it, and they’ve been pretty good. The refrigerator wasn’t defrosting right and it took the company AHS hired four tries to get it right. They had to replace the defroster, then they replaced the brain chip, then they replaced something else. But then for a while they were gonna get a new refrigerator, but they ended up just replacing the parts. They had to order parts and the biggest problem is they can't order the parts, they had to come from American Home Shield. It was aggravating not to have the refrigerator work properly for a couple of weeks. Other than that, it was fine and the companies that were hired did a good job.

With AHS, I'd like to have the same contractor company come out each time. I had an issue with a contractor before and instead of going online, I would like to call AHS and tell them I'd like to have a certain contractor. There was a time when my heat would not come out. I submitted a claim online to AHS and they sent CityLine Air Conditioning that afternoon. I’m a chemo patient and I had to have heat. It was cold that day and they were very kind and out here within three or four hours. The tech was wonderful and everything has been perfect since the repair.

American Home Shield got Royal Flush AC and Heating to do a routine maintenance on my system and they found the system is working fine. The blades in there need to be cleaned, which had never been cleaned in the 13 years that I've lived here, so they're gonna come out and clean those to make the system work a little more efficiently.

We had a leak in our toilet. I did a claim for it online, and American Home Shield's website was very easy to use. They sent Sirius Plumbing and a young man came out and took care of it. He identified right away what the problem was and was able to fix it. We haven’t had any problem since. We've been a customer of American Home Shield for 14 years and one thing that I don’t like is that if there is damage caused by the problem, that damage is not repaired. For example, we had a leaky toilet that caused water to leak into our downstairs ceiling, but American Home Shield will not pay for that damage that was caused by the leaky toilet.

I had two claims at the same time. One was a stopped up sink, and the other was an electrical outlet that would not work. I submitted the claims by phone and the reps I dealt with were fine. Within the day, somebody called me back. The contractor that was sent by American Home Shield fixed both of the issues and they did a great job. The people they call are great, and everything works now. I also like the app that they are using. It was wonderful. It tells you when the serviceman is coming out and where he is located. I used my iPhone and it showed me exactly where he was en route. Then they also gave me an estimation as to what time that he would arrive and that was right on. So, I was very happy. I would definitely use AHS again.

I’ve had American Home Shield before. And then, I had a company that I’ve never had before for a year. I ran into some problems with them at the very end and I decided not to renew and went back to AHS. I've been with them for a month now. I submitted a claim online and it was an easy process. The contractor that came out was nice and very helpful. I just wish they reduce their price but that’s clearly not gonna happen because they need to make money. It’d be great though if their deductible amount was cheaper.

The water was not going down my kitchen sink. I put a claim on Friday after 5 o'clock, and American Home Shield sent out JED Mechanical. They showed up on Monday afternoon and took care of everthing that same day. They were good and professional. Everything's fine and I'm very satisfied.

I had a shut-off valve in the bathroom for the toilet that wasn’t completely shutting off. I went to submit the claim online, but I couldn’t find the specific category for it. It was supposed to be for a valve replacement, and all I found was plumbing under the toilet, but it wasn’t an actual leak in the toilet. So, I ended up having to call customer service to ask them what category it should be in. After three days, the guy from Pipe Solutions came. The guy said there was calcium buildup inside of the valve it ‘cause it was old. So, he just replaced it. He did it quickly and very professionally. Since then, it has been perfect.

American Home Shield does a really good job. They are very organized and they get back to you. They sent My Georgia Plumber for my most recent claim, and the experience was fantastic. The contractor was excellent. The water level at the master bath toilet was going down, but he said it wasn’t leaking and that it was just the way the water level was set. So, he readjusted it. And then, he took out the stopper in the other tub in the guest room and re-tightened the screw. He put it back in, and it works fine.

A friend of mine had signed up with American Home Shield and had some positive experiences. I gave them a try, and so far, it has gone very well. Most recently, I had a repair to my ice machine. I’ve actually had that fixed twice under their services for totally different issues each time. Outside of American Home Shield, I’ve had the refrigerator repaired three other times, so it’s a known issue with this model. And this last time, they just replaced it completely.

I called American Home Shield for my dryer as it was making a whining noise, and when it comes on, it would just stop. I had a pleasant experience with their rep, and the contractor who looked at the dryer was great. There was something stuck in the barrel that rolls around, and it wouldn’t allow the dryer to spin, so it just kept it from kicking on. It was something very simple. And since the guy removed that, everything has been working great.

We’ve been a customer since the first of the year. We switched over from another company because we were having troubles with the water heater and the guy was waiting and waiting. He couldn’t get approval to do anything and said he doesn't have that problem with Home Shield. Recently, when our dishwasher went out, I spoke with an AHS representative and they had Sears come out, which took a week. Since the unit wasn’t fixable, it was replaced and it took a few days to get connected back to order a whole new dishwasher.

American Home Shield has been super responsive. We’ve had an issue with two different machines, and everybody was great. I especially like the people who they sent last time. They are my favorite. They were courteous and awesome. The knowledge of the technician was good. He was able to fix everything that very first time.

We were paying about $1,000 a year to American Home Shield, and that was with a $75 deductible. When I renewed, I went over everything and I knocked off some things because I was buying all new appliance. So I dropped it down to $875, and I went to a $100 deductible. I have a pool so I added that to the policy. When I realized that one of my pump motors in my pool was going, I called the people that take care of my pool every week, and it came up about $400 for this motor. It was grinding like crazy. I live in Florida, and if you’re in Florida, you have a real problem if you don’t have water circulating on that. So, I called up American Home Shield on Saturday.

I have a friend who has American Home Shield. I got it too and I've been with the company for about three years now. Submitting a claim with them was easy enough. I called when my ice maker was not working, and they said it would be an upfront payment of $100. I had them use my credit card for that. AHS sent out GE Appliances and the gentleman who came was quite knowledgeable. He fixed the ice maker and it's still working fine. This claim went very well.

I called American Home Shield for a leak in our faucet and the garbage disposal. They answered my questions and scheduled John from Whitney Holdings to come out. John was a good plumber. He knew exactly what the situation was, ordered the parts and came back within an hour with the parts and installed it. Everything is perfect since then.

American Home Shield is a great company and I would highly recommend them. I called them up and we asked for service for my icemaker that wasn’t working. I received an email right away stating who was coming out and that they would be calling me. ARC Appliance Repair was very neat, clean, efficient, and knew what they were doing. Then, they had to order me a new icemaker and everything is working fine now. So, that has been a very good experience. If you have to have service on everything, having AHS is an excellent experience.

I can use American Home Shield when I need them. We had South Placer come out to do a check-up for preventive maintenance and the tech was good.

It's very easy to submit claims with Home Shield. I like doing it on the phone. It does take a little while for somebody to answer. Other than that, the customer service is great. Also, their contractors have been good. Every one I ever called has been very successful.

The ceiling was wet and dripping, so I thought there was a leak upstairs in my pipe. I submitted the claim online and American Home Shield's website was very easy to use. They said that that the contractors would be out in 24 to 48 hours. Charlotte Plumbing Masters was fine. The guy told me that it was an HVAC issue and that it was not a plumbing issue. So, it really was not resolved, but that’s not their fault. We then had to get a different contractor out.

I filed a claim for a leak in my toilet area where it was coming down and it was damaging the ceiling in my garage. So, in order for the contractor to find out where that leak was coming from, they cut a hole in my garage ceiling and it resolved the problem. It was quick and maybe took an hour. But then, I had to request another claim to get the ceiling repaired. When I finally got around to getting it done, I called AHS to file the claim and it was fixed right away. I missed a couple of calls but the contractor consistently called so that they could resolve the problem, which was good. I've been very pleased with the service from AHS.

I filed an online claim to American Home Shield for a toilet that was running constantly and the contractor came out that day. I was very pleased with them. They were very professional and fast. It only took them 15 minutes to fix it. It's now 100% resolved and it’s not running anymore.

I've had American Home Shield for nine years now, since we bought the house. It was the home warranty that we got through our Realtor when we purchased the house. Their claims process is simple. Now, I don't have to call them. I just do it online. The plumbing claim I filed with them went very well. The plumber from J&K Plumbing who came out was very professional. He fixed the garbage disposal and he went on his way.

Everything was fine with our plumbing claim where MacLin Plumbing Co. came out.

The toilet wax ring was no good, so the toilet was leaking at the bottom and the back of it. I had to have it replaced and fixed. My claim for it with American Home Shield went great. Everything went smoothly. The contractor was great and very polite. I do my claims with AHS on my phone. Our interactions are great. I wouldn't be with them, still, if I didn't like them.

American Home Shield is great and we had them for a solid year. We moved a year ago and we were paying $500, but then all of a sudden, they wanted 700 and something. They upped our amount by $210 or $230, and we couldn’t afford that. While we've had a great experience with them, we had to pay in advance halfway through the year. I was like, “What’s that all about?” But companies do whatever they feel like doing and we’re at their mercy. Other than that, as far as taking care of appliances and what they needed to do, they came full force and they sent good people to do it. We had to go with a company that charged less because we can’t afford 700 and whatever it was.

I was having trouble with the furnace. I called AHS and they sent Douglas Mechanical out. The tech went up in the attic and assessed what was going on. He did an amazing job and was very professional. He kept me informed, was very much on-point, and I was very pleased with his work. He was efficient as well and everything’s working great now. Other than that, I like submitting my claims online but you’re not able to write down what your problem is on their website. You can only do a category and that’s it. But the category doesn’t tell you what’s wrong with the situation. So if they had more of us making a detailed description of what it was online, I would do it online. I understand that they have to have some character limits but that’s gonna really help a whole lot.

I called the 800 number on the warranty information when I had a problem with the dryer and then Home Shield had someone call to schedule the appointment. When you call to get a repair, you gotta wait usually three or four days before someone comes and makes the repair. In that occasion, Murphy came out and my daughter was there. She said the dryer wasn't working before they came, and they said a wheel was bad. They replaced it and the dryer is working great after they came.

We have purchased our first home recently and I believe in taking warranties. It's always good to have a warranty team for any issue I have with the home. We have AHS and our recent experience with them has been satisfactory. We had an issue with the gas well. Although the blower is on, it's not picking up the gas so it's not heating up. I filed a claim online and I was told that we will have contractors within the next 24 hours. After 24 hours, I got a call from the contractor. First, they found out that there was a defect in the part. Home Shield ordered the part and sent it back to the contractor. The next time he came, he fixed the issue and checked that everything was working fine. It was a very good service.

I contacted Home Shield for a routine check on the heater and somebody came out in 2 to 3 days. The technician was on time for the most part and he went in and checked the filters and all. I just changed my filters at the beginning of October, so everything was really good. He educated me as he was doing his inspection, so he was very good. I wasted more of his time talking to him than anything, but he was very efficient and professional.

Originally, it was $40 to have somebody come out for a visit. Now, it's $100. So, in 20 years that I've been with American Home Shield, their price has doubled. I thought about dropping them but they're doing a pretty good job. I had them with my other house, which I had sold in North Carolina. And when I bought a beach house down here, I put AHS on it as well.

Michelle, American Home Shield's regional salesperson, reached out to me and she’s been so kind. I’m a real estate salesperson in the area and she has been with them in sales for a long time. I’ve known her for a while and she told me, “I’ve been with them so long because they do what they say they’re going to do.” So, I trusted her and have had the warranty since last spring.

My water heater kept going out every other day so I got online to file a claim with AHS. The first vendor couldn’t fix it. This was the second vendor that they sent out and he was very polite and on time. I’ve been with AHS for several years for two townhomes. This is the first time they actually paid on a claim. I had a claim earlier this year in my rental home, it’s a 21-year-old AC, and they didn’t pay for it saying it was user, that it was not due to normal wear and tear. I almost dropped the coverage and I am actually shopping for a new company.

I called AHS when the bottom of the toilet was leaking on to the floor. A-1 Rapid Rooter came out and they were great. They were really fast. They had to put a new seal, and then it hasn’t leaked since.

I had a claim for the microwave and the AHS rep that I spoke with was very nice, knowledgeable and took care of everything right away. Within two or three days, the contractor came, then they had to order parts, and that took another few days. After that, he said they're gonna replace the microwave. I spoke to someone and she ordered it, and it didn't take long after that. The people were nice, but I kinda felt sorry for them because they're both men, one of them, I guess is the owner, the other one was his helper, and they were elderly, that I would think at least past the 60s. I felt bad for them 'cause they had to lift up the microwave and put it above the range, but they did it.

My microwave quit working. American Home Shield sent Bert’s Appliance Service. They were awesome and my experience was good. The contractor was on time. He said there was a piece that went out, and he didn’t need to fix it. He’d replace it, and they’d get back to me, and he left. Some other people came and installed the new microwave. The only thing is years ago, AHS didn’t cover a refrigerator of ours and they should have.

AHS was always good to me. I’ve been a loyal customer for about six years and I'm a big fan. When American Home Shield offered a tune-up service, I asked for it. I promised them that I could have this service done at the closing of my home. But they came back two days later after I made this promise and said that they didn’t have anybody in the area that can possibly offer that service. It was ridiculous because it was a week away at the time. Then there was this whole to-do, and my real estate agent got involved. I just needed somebody to come out to my house and check and make sure my HVAC is in good working order, which is pretty much something that’s required under the AHS bylaws anyway. Now, I have officially gotten someone who is supposed to come out Friday morning at 8 o’clock.

I've been with American Home Shield for three years and my recent claim was the first time I've used them for something that was actually covered. I had to have some work done on one of the springs on the garage door that broke a year and a half ago, and found that the actual garage door itself is not covered, but the garage door opener is. There were limitations but I got more clarity from that previous experience as to what exactly was covered concerning my garage door, opener, and the remotes.

Omg where do I start. Was a loyal AHS member for 15 years but this last go around was too much and I jumped ship to Amazon's new service. It all started when the water heater took a dump. That is where the scheming between AHS and their plumber started. I learned troubling things about how AHS works with the plumber to do everything possible to either avoid approving the claim, or creating other fees like "bringing the unit up to code" even though the unit was up to code. When you call you will be on hold forever and when you finally get someone, they are overseas, and don't always have a mastery of the English language. They are great with the canned responses like "I'm sorry for the trouble this issue has caused you" etc. I know because the 7 times I called this last issue every rep said the same line. Lol.

Of course there are good reviews when all goes well. As for us folks that aren't home experts and use AHS to come troubleshoot our issues, when it is figured in the first 5 minutes that it can't be fixed or isn't covered then you're out of $75. Then you have to pay out of pocket in addition to get it repaired. AHS doesn't care if you want a refund, they're not going to give it back. If we knew what was wrong and that it wasn't covered then we wouldn't waste our money with you people. All the unhappy reviews says they're working on a resolution but it looks like the response is a formality and I'm sure problems aren't getting solved.

I have horrid customer service from American Home Shield. They claim to offer month to month service, but I have an impossible time canceling the policy. I have called them, emailed them, and have gotten harassing emails and letters from them. On October 24th, my payment on the next month was due, so I called to cancel the policy on October 8th. They failed to follow my instructions, and instead sent me harassing emails and letters saying that I am past due. I have tried to call them several times, and have either been hung up on or put on hold for a very extended time. I thought this was the land of the free, but their business tactics are anything but. I have tried to get them to reference my complaints with some sort of number, but they have put me on hold. Victor **

I recently purchased a house and came with a warranty from home shield. It had couple of minor plumbing issue like leaky faucet. I called Home shield and they charged me $75 for plumber's visit. Plumber came to house and left without fixing anything. Later on home shield service department called me and told me that they are declining coverage on all issues because pipes and faucets were old and not in a good shape. They also refused to return money for the visit. If everything was brand new and in great shape why would I need warranty??

We've had American Home Shield since March, and everything in my house that could have broken has broken. Each time I’ve called, they’ve always been very responsive. I haven’t always gotten the answers that I liked, but it was the answer that it should have been the answer to. And it was very polite, nice and explanatory. So even though I didn’t like the answer, I knew why the answer was what it was. I recently called and they told me that I would get an email, which I did. The plumbing company contacted me so we set up a time for the gentleman to come out and fix it. He showed up on time, and everything was really good.

They send a guy from Active Appliance to fix the leak from the refrigerator. He did not fix it but made it worse, now it's 75 degree inside the fridge. I called. They said that the active appliance will be there in Nov 7, I called them October 28. Therefore, I throw away about 200 dollars food in the trash. I also called another guy to fix the leak and I paid him because the water damaged the kitchen, and my refrigerator still not working.

The system would come on and cycle off every two minutes. R&K Heating and Cooling came out and we had a very professional interaction. If I ever have any problems in the near future, they would be my go-to people. It took them about 48 hours to resolve the issue. It was from the weekend and they came out that Monday. But I wasn't too good with that. I would like to see somebody being able to do weekend calls. AHS had Central Heating & Air in their list and they couldn't fix an air conditioner in my dog house, if I had a dog house. They were very unprofessional. When I found out that they were sending them out, I called American Home Shield and they sent R&K Heating and Cooling that rectified the situation. With the exception of them not able to send a contractor out during a weekend call, I would still recommend them.

I typically submit my claims through AHS and I've been very happy with them. I had issues with my toilets making noises in cycling, and I had two toilets that were doing that. Fleming Appliance came out, and they replaced something in both of the toilets. Then I had to call them for a second time because one of my toilets is really stubborn and evidently, there was something still leaking. But I’m real happy with Fleming Appliance. They always come out, they make their appointments and they are totally respectful.

I had a garbage disposal issue and a contractor was sent in a very reasonable timeframe. He came on the date that we agreed upon. The good thing about the experience is that the gentleman that came out kept me informed when he was coming via text messaging. I told him I was running a little behind, but he was okay with that. Then he came in, identified the problem, and fixed the issue. I've used AHS twice. I've heard some bad things about them, but I can only speak from my own personal experience. Their contractors came here and fixed the problem. There were no issues, so I'm satisfied.

For my last claim, which had to do with my heater, American Home Shield sent E & A out. The first time E & A came out, the tech was very instructive and professional. He explained to me everything that was going on and everything was taken care of.

My AC claim with American Home Shield has been going well so far. The technician has to verify something tomorrow because the AC is not 100% working, but he’s very professional with the appointments.

There have been a lot of issues with this house we moved into and American Home Shield has been great at helping to fix them, so I'm very happy. Nana Services Inc. came for the stove several months ago and they were not able to fix it. But they did a great job of looking at the stove, diagnosing it and trying to find parts. We got the stove which American Home Shield is paying for, but when the Nana installer tech came, because our stove is inset into a tile countertop, he said he didn't know how to do it, which was fine. We wanted it done well. And then, American Home Shield called and said that tile access is not covered. So, we're currently looking for somebody independent to do it. I wouldn't have minded paying extra. It would have been nice if we could've had Nana and their tech, even if they charge us extra. He was very flexible on scheduling, and it was a positive experience.

I've used Home Shield a lot over the last few years. My experience has always been very good. It's worth its weight in gold. On my most recent claim, they sent Hamilton's Appliance Service out for my claim on the conveyor belt on the drum that was worn out. It was slipping, so the contractor replaced that. I went on the internet to do the claim, and Home Shield's website was very easy to use. Home Shield gave me the contractor's contact info and this was Sunday when I filed the claim. They told me to call the contractor's office if I did not hear from the contractor within 24 hours. But the guy called an hour later. We had a very pleasant, very professional and very quick interaction.

I had a claim for the AC unit that wasn’t working and shortly after I submitted that, Delton’s Heating & Air Conditioning called me. Then they showed up when they were supposed to show up. They took care of the problem and provided good service. Everything seems to be working and my home is better. We're happy with everything. Being with American Home Shield has been good so far. I've used them twice already and they have some good contractors on file.

We were satisfied with our claim on our HTG where A-US Air Conditioning of Texas came out. The guy named Kevin was able to diagnose the problem. He did a super job. We had one simple problem where the gas was turned off, and he fixed that. Then something else weird happened, and he came and got it back up and running. Something else weird happened again, and that was when he said, "You know what, I bet you it's the circuit board." So, he showed up with the circuit board already in hand, was able to get in there quickly, get it swapped out, and we've had no trouble since. He was courteous, quick and efficient, too. It went pretty smooth for somebody that had to come out three times, and I appreciate his persistence in sticking with it.

American Home Shield is much better than the other companies I worked with. It's easier because I can do things online right away. ANC Pool and Spa Solutions came out recently and everything was perfect. The tech was very knowledgeable and efficient. He came over and changed couple of washers since there was a leak, and I was very happy with him.

We had Barry Johnson Electric out here through a claim that we filed with American Home Shield, and it was awesome. I followed the guy around, but not all the time, because I was interested in what he was doing. From my understanding, it all stems from one light switch. When one switch is fixed, sometimes it would run, and the next switch wouldn't work. The guy went from one end of the house to the other, and once he would get one switch fixed, the next one that he went to would not be working even though it was working before he fixed the one before it. So, it was a matter of working through it, coming down one by one and checking the switches and the outlets, until he found the one that was the culprit. And once he found that, everything was fine. This guy definitely knows what he's doing, and everything was handled as well as it could be. American Home Shield has been awesome and we appreciate it.

My claim with AHS was primarily with the garbage disposal with some secondary plumbing issues that the contractor, His & Hers Plumbing, dealt with while they were out here. I did the claim over the phone, but I did speak with a representative because there were some other things I needed to add on there. When you do the automated, it only dispatches one thing. The person I spoke to on the phone was kind of having an issue figuring out one of my service items. It was a hose bib and trying to figure out how to put it on there took a little bit of time. But overall, I've been very happy. I've had service with them for 10 years now at the same property, so I've kept it on.

We had a basement flooding issue due to our main line being blocked up. I filed a claim to AHS and the rep I spoke with was friendly and understanding. The first plumber that we called said he cleared it out, but it didn’t work. So, we called him back for a recall. He came out, cleared it out and said he tested it, but it still didn’t work. We called a different plumber and this guy found the issue and cleaned it out, and we haven’t had an issue since. The first plumber that came out was friendly. He just didn’t fully know what he was doing. He couldn’t figure out what the issue was. Turned out it was hard water build up over a long period of time, which was causing a blockage. The second plumber that came out was friendly and got the snake with the drill on the end of it, and he drilled through the water and cleared out the pipes, and it worked. I’ll be renewing my service with AHS again next year.

I called and spoke with someone at American Home Shield, and they gave me a company which was Sears. I could not schedule it here because it had to go through American Home Shield, so I went with another company that could accommodate my schedule. Major Home Appliances came out and they were okay, though sometimes it was monotone. I need to know exactly what time because that means it's taking me out of work, so I had to call to check on the status. But the technician was awesome, and I later learned that he's fairly new which was not a problem because he did what he had to, and he was excellent. If you're a single mother and you don't have anyone to help you with your appliance, you should get this warranty.

We had several of our outlets that had issues. Some of them went out, weren’t working or some were loose and it was hard to make them work. One of them was touch-and-go from the beginning, and then two or three of them stopped working all of a sudden. The technician from Jaeger Electric was great. I wasn’t home, but he was very quick and did a great job. Everything has been good with American Home Shield and I feel positive about it.

It takes a while to get replacements done. But the contractors of AHS have all seemed to be good. They know what they're doing. I still question the long-term value of the warranty, in terms of the overall cost. But we're not gonna get away from it. My wife believes in it, totally. It's the value of having to find a contractor and somebody who knows what they're doing when they show up.

The gentleman that came out to repair my dishwasher told me that he repaired it. He also told me not to run the dishwasher until I got a bottle of Glisten Dishwasher Magic. He told me it would clean out any residue that was left in the dishwasher. I did not have the finances to buy the product, so I waited until my next payday. But, then, I was also in the hospital for gallbladder removal. When I got the product, I ran it through the dishwasher, and it did not improve. It did not dry my dishes as well. So, I called back, and they told me on the line that there was nothing I could do because I did not call within the timeframe. I apologized and said what happened and they said it did not matter and that I had 10 days and 10 days only. They did not care that I’m past the two weeks, and that I would have to make another call, which would cost me another $100.

I called up AHS for the oven as the igniter in it was not igniting properly. They charged me $75, and then their contractor came out. He ordered a new part, came back a couple of days later and repaired it. He was timely and friendly, and everything was good. We’re very happy.

I have a split AC and heating system. The functionality of it has been going down gradually. So, it used to heat very quickly but then over the last few months, it has progressively gotten worse to where it had to be running for 15 or 20 minutes to heat. One time, there was a loud noise coming from the heating system when the heater goes on. That noise was progressively getting louder. I submitted a claim to AHS and Tempest HVAC came out that same week. Tempest, from making the arrangements, to the person that I spoke to to make the appointment, to the actual technicians and the service they provided, was outstanding. They did an excellent job with everything.

I filed a winter check-up request to AHS and the experience was great. The tech from Service Pro Heating & Air arrived within his window. He asked me where my thermostats where, both upstairs and downstairs, and where the actual units were in the attic, and he checked all of those. And then, he came on and said that everything was looking good. I've been with AHS for a couple of months now and so far, I've been really happy with the service. It's been convenient. My dad has a warranty with them too. We have been looking for some other optional services, like handyman, etc. And if AHS ever had suggestions for people who could do trim works and things like that, that would be awesome.

I was turning on my thermostat in the house and the heat wasn’t coming on. Or it was coming on for one cycle, and then it wouldn’t keep coming on like recurring heaters. I requested for service from American Home Shield over the phone. My interaction with their rep was fine and everything went good with my interaction with Everyday Heating and Cooling, the contractor who came out. The tech said one of the traps was filled with water and the filter needed to be changed, and he did it all in 10 minutes. My heater works fine now. I just wish they could work on my payment because it kept coming back. They kept trying to run it and it wouldn’t come out. They told me that something was wrong with the payment. I was trying to figure out what it was, but they had the wrong debit card number. A week ago, I gave them the right debit card number, but they still have yet to take it out of my account.

One of the heating elements on the oven went out. We called AHS a week and a half ago and filed a claim and it is still ongoing. It's so old and they were unable to get parts for it, so they've offered to buy me another one or offered me a cash settlement. We had a cooktop and then we had a built-in oven, which went out. I tore the cooktop out to make room for the stove because my wife decided she didn't want the built-in and that she wanted just a regular slide-in stove. Now, we've got an electrician on the way out, supposed to be here in about 30 minutes, to wire the plugs, so we can go down and buy a stove and put in there. So far, everything has been real good.

I had two faucets that were worn out. I submitted a claim over the phone with AHS and the contractor, A-American Plumbing tech, called me within about two hours. Then they had a man out out the next day and he replaced the faucets. I also had a leak under my sink and it turned out that a gasket has slid off the pipe evidently. Right now, I'll be calling there again. I got wax seals shot in the toilet and I can't wait to lose them.

The motor in my ice maker quit working. Also, my washing machine completely stopped. I went online to submit the claim to American Home Shield and Vector Appliances LLC came out immediately. The tech who came was really nice. He replaced the motor in the ice maker and brought out a new washer.

They are my go-to when there’s a problem and they helped me with all sorts of issues in plumbing, refrigerator, washer, dryer, and all the different services that I have. I prefer to submit claims online and it's a fairly easy process. But there are certain features that are not available so I end up calling them in depending on which the issue is. They are friendly, thorough, and seem to be very knowledgeable. However, there's a problem if I get one of the agents who can be difficult to understand as they may have some of their agents in foreign countries and it may be the call quality or the language barrier.