American Home Shield Reviews

American Home Shield offered a service for 75 bucks to service your heater system. The guy who came was polite, on time, a jovial guy. He seemed to know what he was doing and checked the system out. It all went accordingly well. There are some things going on nationwide regarding Freon and I used the information he gave me to start my investigation. Everything that I’ve had done was done appropriately. I’ve had work done on my microwave my house and my second home. I also had work done on my washing machine here at my primary residence. I had a faucet system at the washroom and a toilet clogged up. Overall, my AHS experience has been really positive.

My garage door wouldn’t stay down, and I submitted a claim over the phone to American Home Shield. The rep was excellent and the contractor came the next day. It was the second time he has been to our house. We had a problem with the other garage door, and he came and fixed that. He was amazing and it was a great service. We no longer live in the house but the garage door is working. When it was fixed, we were closing on the house in three days and we don’t have a new home yet. We’re living with our kids while we look but we’ve had AHS since 2001 and I will be using them.

The guest bathroom sink had a leak underneath. My husband had to shut the water off, and the leak worsen. He turned it back on and it would just drip. The plumber that American Home Shield sent out did a wonderful job. They were able to come out less than a day after I called in the claim. I called the plumber and they had a cancellation, so they came out in a couple of hours. They were very knowledgeable. They fixed it right up and they were gone in no time.

The garbage disposal went out. The first guy came out and told me that the disposal was gone, but he couldn't fix it. AHS had to send a plumber out. That was when they transferred the ticket to Home Choice Services. When the plumber came out, he tested everything and said, "Yes, your garbage disposal is gone." We changed the garbage disposal, but it still wouldn't work. He said, "Now, it's gotta be the switch." He called a supervisor and the supervisor showed him how to bypass it and everything is working perfectly now. He knew exactly what he was doing. I love him. If it happens again, I'd send him back. That claim went okay. It's just that for every small stuff that happens, I gotta pay the $100 service fee.

Our air conditioner unit was messing up. So I called American Home Shield. They told me the contractors would come in 24 hours and the contractors were on time. They did their job and checked it. They told me that there was nothing they could do for it. I had been protected by AHS before but I had to leave because of financial situation. But I came back because they did a good job. Whenever I called out they were always there. They are a good company.

My wife has had the American Home Shield account for three years now, and she passed away. When the water heater broke, I happened to find the paperwork and I called in. The rep I spoke with was very professional. And in one day, the contractor came out and our interaction has been excellent. He explained to me the situation with the water heater and everything was up and running in an hour. AHS has been great.

Home Shield is easy to get to and they have always have been prompt in taking care of all of our issues. I just went online and it pretty much got everything that's in your contract right there, so it was easy to find what to do. Then ABNation fixed the spa. It doesn't leak anymore. The tech just put a new tap on it because the old tap was leaking where the pressure valve was. He tried everything he could. He had some silicone that he put in there and the tape, and he even used the JB Weld and the leak wouldn't stop. He was very good.

I'm very satisfied with American Home Shield. I have a set rate for monthly fee and a set visit fee, and then they fix whatever is broken. And everybody was on time. I've had them for about 15 years, and it has been great.

I love American Home Shield. My experience with them has been great. I’ve been with them for about five years, and they’ve gotten better. When I first started with them a couple of years ago, the customer service wasn’t that great. But they’ve really gotten better with the customer service. The contractors that have come out to my home were topnotch. Even if something is not correct at the first time, they're very kind enough to send them back depending if they're dealing with the same situation. I like them. I’m pleased. They were polite, very professional and very thorough.

We had a leak in the pipe in the basement. I called AHS and I spoke directly to one of their people. The rep gave me a confirmation number and then I went ahead and called the contractor, BNK Plumbing, with my confirmation number, and they came out right away. We’ve had them out before and they were really great. They’ve fixed our water heater and a toilet issue we had years ago. We also had them install a new faucet, but that wasn’t covered. We’ve had lots of experiences with them and they’ve always been great.

We've been very satisfied with our interactions with American Home Shield thus far. We had their contractor, Service One, for our most recent claim and everything went well.

The heater wouldn’t come on. I messed with it myself. I didn’t go up by the furnace, but I tried different things. It didn’t kick on. So then, I called American Home Shield. The claims process was easy. I got a very, very good tech. I submitted on a Tuesday and he was here Wednesday. He just had to make some minor adjustments and there were no parts replaced. I tell all my friends that they ought to get American Home Shield. I tell them AHS is good. So, hopefully they purchase it because it helps. My son has it and he swears by it.

Jed came to fix up the tap on the sink. They checked for the filter, but they didn't find the filter, so they replaced the whole tap system. I also had a tap issue with the bathtub. The tap wasn't properly closing, so the showerhead wasn’t getting enough water. So they replaced that tap thing because it was a little bit too thin. And when the main bathroom sink wasn’t working and the water wasn’t draining properly, they cleaned that up. They are super nice and pretty professional. They take care of everything and whatever I needed. They came timely manner, and they listened to my problems. They did everything correctly. So, I’m pretty happy with that service.

I submitted an online claim to American Home Shield for my fridge wherein the freezer was frozen. The tech from Fast Response Heating & Cooling said he was gonna come the same day, and he did. The service was absolutely great and incredible. So far, the fridge is working well. American Home Shield is great. I would recommend them.

The contractor responded right away for the washing machine. His service was great. He had the part and replaced the sensor for the vibration. This claim was easy to do. But the washing machine almost never goes through a cycle without stopping multiple times because the vibration trips. This machine was in the house when we got here in the house. If you go online and you look at this model, a bazillion people have this problem. It can never be fixed. Samsung's official line is, "Well, you know, it's still gonna go out of balance now again. I'm sorry, you put a small load in there and it goes out of balance. It takes six hours to do the laundry, so you gotta remember to look and see if it stops." So I didn't pursue any further. I'm not going to pay $75 again to get somebody to come out again when the product is faulty. We figured we're gonna buy a new washer when we have the money.

Edwin from Optimo Air and Heat came out. He was excellent, professional and took care of everything promptly. He did a fantastic job. The claim was for some type of pressure switch inside the AC unit. He analyzed it, checked it out, and replaced the pressure switch. Everything’s good after that. American Home Shield is excellent. Submitting the claim with them was pretty efficient and easy. I called because it was a heating issue. We’re having kind of a cold snap coming through. Optimo Air had been out on a previous call them, and I was gonna make sure and ask them if they could send the same person back out. Because if he had done some service work on it before, it’s probably best for the same person to work on it again. They’re familiar with it.

It was pretty easy to do claims online. The only thing is I have a gas heat, with electric air conditioning. They didn't give that option on the air conditioning choice. But when the AC guy got to the house, he understood what kinda system it was. He was familiar with it. I called on a Friday, and the contractor got out on a Monday. The contractors were knowledgeable, and troubleshooting was really good. The appliance was fixed the same day. Everything’s working as it should.

AHS's claim process was a piece of cake. I submitted a service request to them for a pre-season check-up and Cozy Comfort Heating & Cooling came out, and they did a perfect job. The tech texted me and wanted to come in early. I said I couldn’t and he came out at 1 o’clock. He was willing to be flexible and he was very polite as well. He fixed everything and everything seems to be running smoothly now. The other that was nice about AHS was when I filed a claim for a furnace. I got the email for that, which was great. It just took me two seconds to sign up for it, and that was nice too. In fact, they charged me directly so I didn’t have to worry about that. So, having AHS is great because I don’t have to find people. I also know I’m getting charged and that it’s already taken care of. So, that alone is worth the convenience.

I called the phone number of AHS for reporting that I had a problem with the sump pump that they use for when you have a bathroom down in the lower level. Everything was great with the rep I spoke with and after they got my 75 bucks, they sent the plumber out. When he came in, he brought a young fellow who was just learning. He was sitting on the bucket and he was teaching this younger fella how to do what they needed to do with my sump pump. It has been in there for 30 years since I built the house and it was filthy. It was horrible and it's used for a toilet. The toilet goes in there then it pumps everything up to the septic system. So this pump is not just for the water. It's also for septic stuff and it's a special sump pump.

For six years we've been with American Home Shield, we always have great service any time we had to place a call or an order. I’m a real estate agent and I always recommend it to my people, to my clients that I worked with. My experience with the garage door claim was perfect. The online process was easy. I put the order on Sunday morning and the guy called me first thing Monday to talk to me about what the issue was so that it didn’t delay time for him to have to come out and then not have the part he needed. Then we set up a time. He came prepared, fixed it, and it was good to go.

I had an overhead door problem. I submitted a claim on the internet with AHS and they assigned Smokey's Garage Door to my claim. I called them once I found out who the contractor was and the guy who came out was good. He knew he had to replace a board on my overhead garage door and he apologized for the inconvenience because he had to come back the following work day. It was on a Friday, so he had to come back on a Monday. But the board didn't work and he said they weren't gonna put me through that problem again, so they were gonna give me a new unit. And he did when he came back. He was very nice and professional about it.

A day or two after I filed a claim with AHS, their contractor came out to do my locks, and he did a good job. They helped me a lot by rekeying the home because I didn’t have a key for the front gate to unlock it.

American Home Shield is doing much better when I put the claim in. I do it online. Before, we have to make a call. Normally, I have to call the contractors but sometimes, they call me saying, “Hey, we got your claim. We’re ready to come back to your place to fix the issue.” So, it’s pretty decent. I had a claim and I had a problem when the initial guy came and didn’t fix the problem. He said he was gonna report it, but I didn’t realize he just could not do it. AHS had to refer me a second contract.

There was excessive water collection out of the furnace unit. I called into AHS' 800 number. I was notified Steven from A-1 Quality Care was gonna be there. He was on time and was very friendly, thorough and professional. He identified the issue, and even though it was a water heater issue, not the furnace, he still went through it and answered my questions about the furnace, gave me a health checkup on it, found a couple of things that were an issue with the unit and took care of that.

Our water heater stopped working and it was something that we needed to get done immediately as we had guests in town. We filed a claim and someone from Pro-Tec Plumbing and Drain was out in less than a day. It was very quick. He replaced the electrical components that were the reason why the water heater wasn’t working. He was in and out quickly and also let us know what he did. Everything worked fine when he left and the water heater is performing perfectly now. He was great and the work performed was awesome.

My kitchen sink drain was clogged. I put the claim in to American Home Shield late in the evening and the plumber called me first thing the next morning. He came within an hour, found out what the problem was, and solved it. It wasn’t even 24 hours and it was all fixed. For a year now that I've had American Home Shield, it was my first time using their service and their claim process was wonderful and extremely easy. It was a great experience.

Hebert Plumbing Contractors came out and they did a really good job. They replaced the toilet ring. It’s like a seal that wasn’t working right. It cracked and that was where the leak was. They said the issue was just the ring. They even called me in there to show me it was all black around it and everything where they said that it looked like sewage was coming back up. But my husband said that might have just been mold too. They offered to clean the black around the bottom under the toilet. They took the toilet off and asked if I had a cleaner so they could clean it for me. While they had it off, they cleaned it all up, asked for a trash bag and threw everything away. I was impressed with the care that they took and everything that they did.

I turn the claim in online but after I do it online, they take that online process away and then if I need to submit stuff and do extra stuff details, it’s by snail mail. It's very strange. And it’s a complicated situation with our AC. I am not happy with it. I think it’s the contractors who come out. I don’t think they’re honest. Plus when I ask them to submit the actual paperwork, they don’t. I haven't received anything with two of my cases. I've been with American Home Shield for 15 years and I've been okay with them with the other issues. But they changed a lot. They take too long. They should streamline their online process, when you submit your paper. And with the contractor, it’s very detached. AHS also does outsourcing for their call centers. Sometimes, I have a hard time understanding the rep so I have to repeat what I said. Maybe they don’t understand what I'm stating as well.

Submitting claims is very easy. You either can do it online or you could call American Home Shield, and they're very helpful when you call. When something goes wrong, you can call the service and within 24 hours, you have the response. You're not looking around for somebody to fix the things yourself, and you know they're gonna send somebody good out. Also, the contractors are very professional. I recommend AHS to everybody.

AHS's claims process was really easy. All I had to do was call in and talk to the rep, who did well. The contractor who came was very professional. He ran a spin, listened to the washing machine, pushed and pulled the basket and then made his diagnosis. It took about 15 minutes. The whole basket had gone out. There was a bent spindle and he told me that it would cost more to fix it than to replace the washing machine. Rather than mixing and matching our washer-dryer, we bought a similar washer. It's a newer model but with the same features. Its color matches and we were able to use the same drawer underneath it. It was in the $1,098 range. The replacement got installed yesterday and we have to submit the receipt. All in all, I have no complaints.

The garbage disposal wasn't running. We had two instances within two weeks. The contractor called the next day after we contacted American Home Shield. During the first instance, the tech fixed it. The second time, which was a couple of days ago, it was frozen and it was no good anymore, so he replaced it. The tech was excellent. After the first time he came, I had his card and I called and requested him. But since it was a return call, it would have had to be him anyway. The garbage disposal has been performing very well. When the outtake of our air conditioner started leaking and the rug was all wet, we turned off the air conditioner, and my husband sent them a message via email last night. And the contractor called, and they’re coming out tomorrow between 8:00 and 11:00.

I have been an American Home Shield customer for over 10 years. Recently my furnace malfunctioned. They immediately sent a serviceman out to look at the problem. I needed a new furnace. I received my new furnace today and it works great. I have always wondered what would happen if a major item needed to be replaced. Now I know, they are good to their word. I have had small problems in the past and they always took care of me promptly. I highly recommend American Home Shield.

AHS was called to repair my washing machine in August. At that time faulty parts were installed by the contractor. By September the installed part failed and my machine began leaking all over my laundry room causing damage to the surrounding area. AHS was called again to repair the machine. After this was done, the machine got replaced. Yay! However, they refused to fix the water damage to my home due to original faulty repair.

The circuit board in my dryer went out, and a contractor from Ambrose came and fixed it. It took a day to order the part, and he came back and put it in the next day. He was very nice and he did a good job. He also told me every step he was making and I liked that. That was an easy one and the dryer is working fine. However, I’m frustrated right now and I don’t think American Home Shield are gonna be able to fix my other issue. We have some type of leak but everybody was kinda thrown for a loop with this one because we can’t find out where the water is coming from. Mister Quik came out today but they sent out an inexperienced tech. They are coming back out on Thursday to try to find out where the water is actually coming from. They’re supposed to send out a more experienced guy who knows what he’s doing.

American Home Shield's online process is really easy and functional. It's just annoying that every time I had to make a claim, the website takes me to a new log-in page even though I'm already logged in. But once I'm logged in the second time, it actually works well. I just say what I want and I usually get a call within an hour from the service provider. The latest one I had, At Your Pool Service, was fantastic. I'm impressed with their timeliness, friendliness and courtesy. They're also flexible and they do a great job.

When my furnace stopped working completely and was just blowing air, I put a claim in at night. The contractor came the next morning and they were very friendly. The tech, Brandon, was a very nice guy and gave me lots of knowledge about my system. They had to order a part, which came in three days later. He then went down and did the job. Then he filled out the paperwork, emailed it to me and was on his way. It was a great experience.

There were no problems with the AC claim where Delton's Heating and Air Conditioning came. That was resolved quickly. I stopped American Home Shield because I have another home in another town, Raton, New Mexico, and there was a more serious issue, electrical fire, and they couldn't find anyone to dispatch out there to take a look at it. The other thing was that I was paying every month and $100. I could've had any HVAC guy go out for the same amount of money. I don't have to keep paying this copay. So I decided that it was not really gonna suit my purposes anyway. AHS should have a wider scope or network of technicians and if there are none in the particular area, then I should've been told they didn't have anybody or enough participating contractors in the area. I felt like I spent $300 on these monthly payments, and I got no return for my money.

There was a leak in my sink one time and I called American Home Shield. Do so wasn't hard and they had a contractor out to my place the next day. The techs were good and the reason why it took a week to repair was because they were ordering a part for the sink. Throughout that time, they kept informing me about the status. The came back and put the part in. I appreciated all that. Since then, I haven't seen any leak anymore. I hope it stays that way.

The fan motor in the AC died and the online process of making the claim at AHS was very simple and easy. It was over the weekend, and the rep from Legend Service Center was out here on Monday at about noon. He had to look at the part and had a different part because it was an older unit, so he needed to go back and get a lower rpm unit. And so, he ran back to his shop and came back. We were back up and running by 2 o’clock. I haven't had to run the air conditioner much except for the last few days, but it’s been working great.

American Home Shield has been great since we’ve had them in the last couple of years. Anything that comes up, they seem to cover at least partially. Recently, there was a gas leak under the house so I submitted a claim online. I called after that because we preferred Kemper Plumbing. The AHS rep I spoke with was great. I was told that I’d be notified in the next 24 hours by the subcontractor. Kemper Plumbing has been fantastic and we’ve always had good results from them that is why we typically prefer them whenever we need a plumber.

I had two separate claims submitted to Home Shield. One was for my toilet tank that was not filling and the other was for my shower that had lost pressure. They were both serviced by All American Plumbing & Rooter LLC on the same day. They were very timely. That day, they had to replace the valve and stopper or plunger something in the tank of the toilet. They also had to remove the sealant screen in my shower head. Since then, both my toilet tank and my shower head have been fine.

After my husband noticed the ground was wet, I called American Home Shield and told them that I was needing somebody to come out. However, it took about 4 weeks before they could find somebody. During those weeks, water was slow to go out the drain but there was no inside damage. Wesson Septic finally came out and pumped the septic. They’ve been nice, good people, and I'm waiting on hearing from them again. I’m also waiting on a check from American Home Shield for my refund of $100 ‘cause I haven't gotten it yet, and I’d have to make sure Wesson gets paid.

I went online to file a claim for my AC that wasn’t cooling. AHS website is the best way to file a claim and I love it. You’re not on hold waiting for someone to pick up. With this claim, I had to call my local rep because their contractor was not gonna come out. And she was great. The contractor that came out was fine. We had to order a part, so it took another couple of days for the AC to be fixed. And I still had to pay $500 for the Freon. But it's okay now. I've been with AHS for more than a year now. I wish their monthly price was lower. We have two properties and I have this one property that started out at $41, and now it has jumped to $45, and I don’t know why because I’m seeing some other home warranty companies that are starting to get a little less. AHS pricing has to come down a little.

3 Boys Appliance Repair recently repaired a dishwasher for me. Originally, there was some kind of controller part on it that they had to replace. I went through the American Home Shield system and the techs came out. It took a few days for them to get out here, but when they did, they replaced it. The problem is, when they pulled that out, a hose broke when they reinstalled the dishwasher, and I didn’t notice it for about two or three hours later. But I reset the claim and they rescheduled another visit and brought the proper hose, got it all fixed for me.

I've been with AHS since last year and their reps are polite and professional. The people who came for my dishwasher were wonderful and got the unit repaired perfectly. Some panel had to be replaced. One lady was asking me questions about the size over the phone but I was off to somewhere else. Eventually, I found the manual, and she sent me an email. So that was very pleasant.

There was leaking water, and the technician who came out solved the issue and fixed it. Submitting the claim was easy. It went great.

I had a good experience with American Home Shield. The vendor they sent me when my heating furnace was leaking was really good. The rep I spoke with gave the number of Weathervane who then got back to me after 24 hours and said they couldn’t come and fix the furnace for another five days unless I paid them an emergency fee, separate from AHS. I contacted AHS back and they assigned me another vendor, but it all took more than four days before somebody could come and fix it. But the second vendor they sent me was exceptional. The tech was professional. He did a thorough work and gave me an honest estimate. He was really good. The furnace is now working fine.

One of my furnace units was not heating, and we put in the claim online to American Home Shield on a Saturday and the contractor came in on a Monday. The technicians were very professional. They had to come back and he left the furnace working properly but two days after, it was not working again, so I called them. They came back the next day and they replaced a board or a card on the unit, then it worked okay. Everything went well and very nicely. We like the service with AHS and we're very pleased.

American Home Shield had an offer for the heating inspection. They asked me about a date, and then they said they would send me a representative from the company who performs the services. And then, we scheduled the service for whatever was convenient for me. The contractor was very professional and arrived on time. Everything worked fine. They sent me a checklist telling me everything that they did and everything checked out all right. They didn't find any issues.

I was having issue with a refrigerator, the icemaker stopped working. We hoped it would get better and it didn’t, so we finally made a claim to American Home Shield and the contractor from Palmetto Appliance went out. He said the issue was the motherboard and the freezer was broken. He had to order the parts and it took four days or so. Within a week, he had the whole thing fixed. He was great. Palmetto Appliance has repaired another item or two for us since we’ve been here, and they’ve just been fantastic.

I’ve just started with AHS a couple months ago and when the element in the oven got burned out, I got quick service and good response from them. They sent out Tommy D Appliance Repair and they did a good job. They were very prompt and they kept me in the loop. I had a great interaction with the tech. He was very professional and very courteous. My first AHS claim experience went great. They've been very good.

We filed a claim with a plumbing company. They had to come in and cut holes in the wall to get to the pipes to repair the plumbing, and they didn't fix the drywall. So AHS had to submit to another company for the drywall. After the service was complete, the drywall company contacted us. The contractor was great. It was the actual drywall company that informed us that the only thing they did was they put the piece of drywall back in the wall, and they put mud around it, and that was it. And we were told that we had to finish the job. We had to wait for it to dry, put more mud on it, wait for it to dry, put more mud on it, fan it down, and then paint it, which we were unaware of. American Home Shield didn't tell us that.

When I have a claim, I either call AHS or do it online and both of which are pretty fast. Recently, the washer wasn't going through the cycles properly, so I went on their website. I selected from preselected options then sent my request on it. It took me about three minutes. Then they sent out a tech from Optimum Appliance Repair. He was polite, got the work done, and came back on the same day to finish it. But in the past, I've had a couple of bad contractors which I've let AHS know about and they have promised never to assign them to my house again. They kept that promise and have generally allowed me to preselect the contractors that I like, assuming their schedule was available.

My hot water started running out really quickly with all of the water outlets in the house- showers, faucets, and baths. I submitted a claim American Home Shield for them to check it out and fix it. The website was straightforward and the UX on it was solid compared to most others. It said that I would be quickly contacted by the contractor. Then I got an email a few hours later telling me who it was. The contractor who came was nice, friendly, courteous, and on time. He was here for around 30 minutes. He explained what he was doing and why he was doing it in detail. He also told me what I could do in the future to prevent a similar problem. Having AHS is a good deal. With it, I don't have to worry about contacting a manufacturer or worry if my appliances have warranties on them. Plus, it's convenient and relatively inexpensive.

American Home Shield had the best policy. My experience was fine. I had a lot of problems with the plumbing, and they were out here about four times with the plumbing and one time with the dishwasher, but it’s fixed now. The technicians were excellent. With the plumbing, we had a problem and they thought it was fixed. It wasn’t fixed. He put in a new garbage disposal, and it ended up leaking. But they always came back and fixed it. So, they were very good technicians. I keep getting a bill, though. But it had all been taken care of, and I sent a note back.

Supreme Service Group, AHS' contractor was great. I really liked them and their tech was very professional. He explained what was wrong with the dishwasher and recommended it to be replaced. He said that AHS would call me in 24 to 48 hours. I didn't hear from AHS so I called them. This has been my experience with AHS in the sense that they don't follow up and send me in circles.

When we filed a request with Home Shield, they sent Queen Electric and it went fine. First, I thought the garage door was broken but then the technician found out that the outlet was the problem. He fixed it and it only took him two seconds to repair. He was friendly, very smart and quick. I would get them again.

I called American Home Shield when my icemaker was broken, and I was told a contractor would be out within 24 hours. The contractor sent me a text, asking me to give specifics on what the problem was. So, I took a picture of the problem and sent it to them, and because of that, they knew what the problem was. They came with the part. They didn't have to come and see what's wrong and then order parts. He said the picture helped a lot. The guy was great and really pleasant too.

There were vent fans that weren’t working and my garbage disposal too. The AHS rep I spoke with was very professional and she took care of things right away. The plumbers who came out the next day were both really good and professional. They got the work done right away and everything is working fine now.

We’ve had American Home Shield for about six years. So far, it’s been good. They’ve always been good to us whenever we needed something that was replaced, or repaired, or both. But I’ve been disappointed with one contractor with American Home Shield. And we got that fixed in a hurry. But other than that, the contractors have been really good.

When we first purchased our home, we had problems with our air conditioning and heating, and Home Shield was really prompt. It’s an easy system of submitting the claims whether one calls or do it online. Then, the contractors that I’ve encountered have been amazingly friendly and knowledgeable, and they also explained everything that was going on. Recently, Ideal Services came out for the motion-sensor spotlight on our porch. It was just going off and on and clicking inside where the switch was. I do not know anything about electrical and we wanted to have somebody come out because the biggest concern was a fire. Bottom line, the guy's diagnosis was that the switch was actually a mechanical problem inside. He was there for maybe 20 minutes, took care of it, and put regular switches at my request. It’s working fine now. So, I’ve been really satisfied with the two contractors I've had.

We just bought a house. I needed some locks rekeyed, and I filed a claim with American Home Shield. The contractor that was sent out by AHR Locksmith Service was very good. She was very pleasant, very professional, very efficient, did the job, and I was happy with what she did. We also filed a plumbing claim. I spoke with their representatives, and I was very happy. Filing a claim online was easy too. The guy that came out to do the plumbing was excellent. He figured out what was wrong and corrected it. Everything’s good.

My furnace would work but then its fan and elements wouldn't turn off. I had to close the breaker and called in a claim to American Home Shield. Their process was very simple for me. AHS set the referral to Choice Electric who contacted me. Choice Electric's techs had to come three times. Every time they came out, they found something else that was wrong. First, they replaced the thermostat. But then, when they went to shut down the furnace, the tech said it'd be a slowdown. It all goes from a high speed to a low speed and it shuts down. It wouldn't kick off like I had initially told them.

Our home warranty is like an insurance policy. It came with the house when we bought it, and it was handy so I extended it a second year. Whenever I have a claim, all I have to do is call and tell AHS what the problem is, then they get a hold of whatever contractor I need to take care of the problem. It's an easy process and the contractors have all been fairly responsive and dependable. They come out quick, so I’m happy with it.

We had had a new AC unit put in but it wouldn't click on. The company that came out is the same company that put in the inside unit, and when we called back, my husband requested them because he liked them. They fixed the issue in about 15 minutes. They were good. Everything worked out fine. We've been in our house since '97 and I've had Home Shield all that time. They've replaced the inside unit and the outside unit. They also replaced my kitchen stove. We've never had a problem with them. Now that we're old, I'm definitely gonna keep them.

I've been with American Home Shield for four years and so far, I like the value for the service that we have to use. I normally submit claims through computer and the contractors that AHS has sent out have been 95% favorable. It’s almost impossible to get anybody on the phone at anytime, anywhere, any place, any location so I'm forced to go online, which I understand. But it would be nice to have at least some capability of calling when you have a question about a claim. That is an annoyance that confounds me. But because I’m able to talk to the contractor directly, that’s fine. It would be nice though to get some guidance from American Home Shield by somebody that is knowledgeable over the phone before you make the request. I’ve tried eight times before just to call, but I was on mega hold forever with no light at the end of the tunnel speaking to anybody. So, they’ve got to get somebody on the phone to speak to customers.

I filed a claim for my heating 9 o'clock on a Friday with American Home Shield. Their reps said I would get a callback from the contractor, JFrank, which did not call that Saturday. They were working on a Saturday, so I emailed and called them but they didn't respond. I called AHS that day too and they reached out to JFrank. The techs showed up the following Tuesday so we were out of heat for 4 days. The tech was very respectful. He replaced the igniter and explained what he was replacing. He had the part in his truck which was perfect.

I’ve had American Home Shield for six months and they’re awesome. The rep signed me up and they put me on autopay, and everything has worked out very well. You hear such horror stories about these things and everything, and that’s quite the opposite. I did a claim online for the air conditioning unit and I was very surprised that I could do it being I’m not so computer literate. It was very easy.

I had a roof issue and I submitted a claim with AHS. I did it through the internet and it was easy. They told me to expect the contractor within 24 hours then they sent out High Priority Plumbing & Service Inc.. They were great and very professional. But the issue wasn't anything that they could fix because it's out of their jurisdiction, so it had to be turned over to the HOA.

The ice maker of my Whirlpool dual fridge and freezer stopped working. I submitted a claim online to American Home Shield and using their site was perfectly easy. I prefer speaking to a human but on this occasion, their site was very easy to deal with. They sent Potts Plumbing & Appliance Repair and the tech who went was very thorough and professional. He was here for an hour and 20 minutes trying to get to the root of the fault. According to him, the problem was due to faulty wiring on that part of the unit, which had been damaged due to a design fault in the Whirlpool machine.

I have been with Home Shield for 10 years. Once, I asked them not to place me with one company anymore. But other than that, I've had no major issues with them. Recently, something was missing or had blown on the microwave. The first time the tech from Appliance Care came, he said there was a piece that he had to order, so he did that. I called back a second time because Home Shield took a minute to let me know what was going on but the rep was pleasant when I talked to her, and then the tech came back the following day. He said he had to order another piece, so he did that, came back and was able to repair the microwave. Home Shield did good.

There was a stop up in the kitchen and it’s backing up into my dishwasher. I’ve had contractors out here three times before the problem was taken care of. The first time, they thought they got it, and they didn’t. It was still the same way. And then the last time, Prestige Plumbing and Air went out and they fixed it. They ran the rooter thing all the way through. When I had somebody in here before on that dishwasher, they had it all messed up. And so, they rewired it, and the plumber took the hose that was from the dishwasher and moved it up instead of down. But they didn’t charge for that. He did that on his own. I highly recommend American Home Shield.

When I discovered that the water wasn’t going down and that the tub was stopped up, I phoned American Home Shield. The contractor they sent was excellent and did a good job. The guy who came was wonderful. He pulled some plastic out of the drain, unstopped the tub, and made the water go around.

I had a claim for the garage door and the contractors AHS sent out were great. But this experience wasn't as good as the others because AHS didn't cover it and the guy said that without the paperwork, it would cost $320. So, I had to pay it.

The change of locks went perfect. It was really good with Rescue Me Locksmith 'cause we kinda talked over what my plan was and how they were gonna make it to where the six locks ended up working off of the main lock. So, I got all eight of my doors put together on one key, and they all worked which was great. Submitting that claim went fine. I did another claim through AHS' website regarding some outdoor things that aren't working, and I have an electrician who just texted me that he's on the way.

My husband spoke with an American Home Shield rep and they had A & S Plumbing call us back to set up an appointment, and we set up the appointment for the next day. A & S Plumbing came and they took care of everything without any hassle. They were very knowledgeable and helpful.

I had a rekey through AHS and it went very quickly. It went very well. The company that did the rekey was nice.

I'm very frustrated. Six years ago, my old water heater broke and Old Republic honored the claim even though that water heater was not even strapped. It was really not up to code. They replaced the water heater and I paid over $1,000 for bringing everything up to code that was not done, since that was their condition. Last week, this water heater that was barely out of warranty ‘til a couple of months broke. I made a claim with American Home Shield and they dispatched it to Bear Plumbing & Rooter. This company said, “The installation is completely wrong. It's completely not up to code, and we're gonna report. American Home Shield is not gonna honor this claim.” I said, “What do you mean? Six years ago, I paid $1,000 to bring it up to code.” He said, “Nothing is done properly. The exhaust pipe is not done.” I couldn’t believe it. They did not even wanna check what was wrong with it.

American Home Shield did awesome for my washing machine and my dishwasher. I have been recommending them because of my experience to date. However, I was disappointed when I called them for a plumber. My bathroom was flooding and they wanted to wait till the next day to send me a plumber. I was literally out of towels and I was wringing them out, coming back in and soaking it the best I could. So, I had to insist, and American Home Shield finally got someone to come out a few hours later. It was around midday when I called them, and then they said somebody would be here around 3:00 but the plumber actually got here about closer to 5:00. All he did was put a wrench to it, and it stopped the water flow.

AHS sent Hers & His Plumbing out for a hot water heater issue. I didn't have real good hot water, but more than that, it was depositing scale in all my faucets, and I had to have someone keep coming out to clean them out so I could get water running. I've used Hers & His Plumbing before and they were really good. I really haven't had many claims but there's only one contractor I would not use, and I don't know if AHS still has them. I had problems with that one a couple years ago with my air conditioner. I let them finish the work because it had started, but they came back time after time, and they didn't know what they were doing. It was just repeat visit after another. Unless they've screwed something up long term and messes it up, I think they finally fixed our AC. When I called this time, I told AHS I didn't want them.

Whenever I have an issue, I generally call and ask to see if it’s covered before I try to do anything else. I had a gas leak and we got Myers Comfort Specialist of Montgomery. They cut off the gas line that led to our gas dryer and while they were here, they found something else that I had to do as well. We had a cold front come in that particular day so without them coming in and taking care of what they did, I would not have had any heat. Everything was great and American Home Shield has been fabulous in their response time, their professionalism, and with everything that I’ve had done. It was an excellent experience and I recommend them. They give the peace of mind and protection.

AHS's claims process is easy. Their reps are very nice, but their call center is not in the U.S. and it is painfully obvious. I was trying to explain to them what a hot tub was and that was a real challenge the first time. My hot tub isn't working and is leaking, and I called AHS last week and they still can't figure out getting somebody to come look at it. They assigned it to one person but he never showed up. They assigned it to somebody else over the weekend. It's now Tuesday and I've still not heard back from the contractor.

When the main faucet had a main leak on it, they had to replace the whole system. But the first time that Quality Appliance came out, it wasn’t so good. They came out late. They told us 5 o’clock and they showed up at almost quarter to 5. The tech was too busy on the phone and took pictures and said he would be back. He’d have to replace it. The second time he came, he started on the phone, but as soon as he came through the door, he got off the phone and went straight to work. So, it was better than the first time.

Our thermostat for the heater would turn on, but the fan would not turn on and it would not blow hot air. I submitted a claim over the phone to AHS and my experience with their rep was good. I let them know my concerns and why it was urgent for me, and they accommodated it. Unfortunately, the first technician that went out didn't resolve the issue. He replaced the thermostat and he also said that one of my switches was off. And so, he did his test, then he thought that it was good to go, so we signed off. But then 48 hours went on with the heater on and it didn't heat. So we had to call back another technician. AHS had to send out a second technician from the same company for a follow-up. He said that one of the fuses was facing the wrong way, which was causing my fan to turn on and blow cold air and not hot air. And so, he had to just readjust the sensor. It's been good now.

My vent wasn't functioning properly and I was afraid it was a fire hazard. After four days when I called this in, the contractor came. Blue's Electric replaced it for me and repaired it and it worked. The technician was a local guy and he seemed to know what he was doing, so I have no problem. It's been good.

American Home Shield was very quick when my water heater malfunctioned. It was leaking from the top and the contractor had it replaced. He was quick, to the point and very efficient. He wrote up the prescription and then we were on our way. I'm definitely gonna renew with AHS this year.

In the 12 years that I've been with them, it has been easy to get everything set up and they do a pretty comprehensive job, like covering stuff. I really appreciate how fast they are. I had somebody within an hour or two and the contractors have been great. The online way of filing a claim, which I prefer is more convenient, but it’s pretty fast over the phone too.

My sink in my bathroom was leaking. They were connected to a wall and I didn’t wanna mess anything up so I called American Home Shield and had somebody come out. When I submit a claim, it’s usually done pretty quickly within the next couple of days. And the contractors I’ve come into contact with are great. They’re always really nice, knowledgeable, get the job done, and then get going. The contractor who helped this time around was from On Time. He had to replace a few things, and then he put it all back together. He ran some water, figured out that it was still kind of clogged, so he went and got a snake, snaked it out, and it was running great since then.

I'll try to keep this short...do I have valid complaint(s!!!!) about AHS? Absolutely! But rather than go through them all I will just explain how AHS works. They are in it to make money, not "help" you, in doing so this means they hire substandard contractors that DO THEIR bidding! If they don't, they don't get used again... If there IS a claim, and it costs more than what you pay a year? Sorry, but the claim will not get paid... (It actually says this VERY clearly if you read the contract.) Between this, and the fact that after reading the contract in full, there are actually VERY VERY few things that are covered. You will find that AHS will get out of each and every claim in somehow, some way.

There were so many recurring issues w/ my AC not cooling. Service tickets created on 6/24, 7/3, 7/10/19. On 8/14/19, Rutan Refrigeration replaced 3-ton condenser by 2-ton condenser. The temperatures used to be 77F (before replacement) became 90F (after replacement). I made call in August to follow up, no one called me back. On 9/30/19, I spoke with Mariz to request cash out option for AC. He advised me that someone will call me back in 2 business days which did not happen. On 10/4/19, I spoke with Fionia to follow up. She initiated a recall request to the vendor relation with dispatch# **. Rutan Refrigeration called me to schedule appointment but they cancelled without telling me.

I had a very hard time trying to communicate with someone name Jon in billing. I asked for someone in the US, got put on hold. When he came back he refused to transfer me. I'm starting to shop another warranty company.

I filed a claim to American Home Shield over the phone and the reps who assisted me did a wonderful job. K&S Plumbing called immediately and they made an appointment and showed up right when they said they would. The young man who came out was very nice, very congenial and seemed to be concerned about what the problem was and how to fix it. Everything went fine and things have been going very well since then.

Filing my claim online was simple. I was able to go and just click on what I thought the problem was. The pool was going down rapidly and I saw water coming out of the heater and out of the top of the filter. I couldn't tell what the issue was so I clicked everything I could think it could be and let them diagnose it and figure it out when the guy came out there. I clicked filter, heater, and plumbing. It ended up being the filter and the heater. I filed that claim on a weekend and the contractor showed up on a Tuesday. He had to get parts but within a couple of working days, he had everything back up and going.

There was a leak under the water heater and so I filed a claim online. At first, the website was a little difficult to navigate and it was kind of a pain because it didn’t recognize me. I didn’t know if my contract had been filed in the system yet ‘cause I had just bought the house a week before. It took a day or two before it finally recognized me, but they had gotten back with me as soon as I got the claim submitted.

I had my oven on the cleaning cycle and it just popped and blew something in it. I contacted Home Shield online and it was simple to do. I liked it. I did it on a Saturday morning, so it took until Monday for Better Baker Appliance to contact me, but the technician came out within three hours after that. He let us know whenever he was coming. He also let us know like whenever the part was gonna be here. He pretty much informed us of everything every step of the way. Also, he was really nice, polite, and good to work with. He had to order parts and repaired the oven within three days. Everything so far looks really good. I'd use Home Shield again in a heartbeat.

Greenway Home Services weren’t able to fix the pipe. We have galvanized pipes and it was completely rusted. This would not go to American Home Shield because they don't pay for that. But Greenway gave us an estimate to completely redo the plumbing in the house. They came out the following Monday, and then, they called the supervisor out, and they were going through everything that was gonna have to be done. When they left, the plumber said they'd like to start big jobs on the first of the week. I called Thursday to let them know that we were looking for them to come Monday morning. By 10 o’clock on Monday morning, no one showed up and the plumber never called me back. So, I called again Monday and the supervisor said she was on the phone and she would call me back. She never returned my call.

American Home Shield sent out Home Appliance Leasing for our refrigerator and when they came out, the tech said he remembered our refrigerator (he worked on it before). It wasn't keeping things cold and the ice maker quit making ice. He said that he was gonna take it to the shop, find the leak and get it taken care of. And that's what he did. Now we've got plenty of ice and cold air in the refrigerator.

I’ve got a good experience with American Home Shield. I get a lot of information from them and they’re pretty responsive. I'm happy. The contractor that I had last time was super. I've had them before and the guy was my plumber. It was perfect. But my contractor pointed out that American Home Shield is the only people that have a $125 deductible. It’s a lot higher than anybody else he was working with.

We had a rekey service for a house we moved into and the service tech came out in an acceptable amount of time. While he was there, he was awesome and was with great attitude.

For three years that I've been with AHS, there were a couple of problems with the claims process. A lot of times, it takes a little while to get in, to talk to somebody. They need to improve in that area. But they try to do it pretty good. When my water heater started to leak and I knew it was time to replace it, I didn't call AHS. Within the next day or so, my lights went out and I had the sump pump to back up, and I had about 14 inches of water. So, by then, AHS said there was no way they could tell whether the water heater problem was from the flood or from the water heater just being bad. I could understand that.

I've recommended AHS. We have two homes both covered with them and we'll be renewing them on both homes. When our toilet was crap, the contractor from Mission Plumbing came, saw what the issue was, got on his cell phone and had another guy swing by and pick up the stuff. An hour or so, they were done with everything. I went, "Wow." By the time he had it cleaned up the mess, guys had dropped off their unit and installed it. I've used Mission Plumbing before, and for some reason that their warranty program won't cover something, they give you the recommendations to try and help you out. I go with Mission all the time. They were right there, on the job.

We had a leak in our toilet. I did a claim for it online, and American Home Shield's website was very easy to use. They sent Sirius Plumbing and a young man came out and took care of it. He identified right away what the problem was and was able to fix it. We haven’t had any problem since. We've been a customer of American Home Shield for 14 years and one thing that I don’t like is that if there is damage caused by the problem, that damage is not repaired. For example, we had a leaky toilet that caused water to leak into our downstairs ceiling, but American Home Shield will not pay for that damage that was caused by the leaky toilet.

We’ve always been happy with American Home Shield. Sometimes it takes a little bit to get the contractors to call, so we call them, and then they call back. Then once they come out, they do their job. On our most recent claim, the guy that came out was upbeat and friendly. He was here to check on the heater, just making sure it is up and running. We’re in an area where there’s lots of dust, and we blew out all the dust and packed it up. He checked everything electronically, and when we turned it on, he said everything worked great. He emailed me the report, and it says there was nothing to change or fix. He was out in about 20 minutes and it was good.

The water was not going down my kitchen sink. I put a claim on Friday after 5 o'clock, and American Home Shield sent out JED Mechanical. They showed up on Monday afternoon and took care of everthing that same day. They were good and professional. Everything's fine and I'm very satisfied.

American Home Shield has been really good. We had their contractor for our Hunter ceiling fan that was not working and he explained to us what was going on and replaced our remote. We're very happy with the service.

American Home Shield got Royal Flush AC and Heating to do a routine maintenance on my system and they found the system is working fine. The blades in there need to be cleaned, which had never been cleaned in the 13 years that I've lived here, so they're gonna come out and clean those to make the system work a little more efficiently.

The double ovens were not working and I called American Home Shield for service. The rep was excellent and somebody called me the next day. The contractor asked when the best time would be for them to be out and I asked if they could be out the next day, and they said they would have somebody here. The first contractor, Ely Appliance, came and fixed one. The other one had a cold so AHS sent out Oak Valley two days later, who replaced the fan. Everything was excellent and both showed up on time and called before they came. They came out to finish it and so, it was good. I never have any issues with AHS or the appliance company that they subcontract out to.

I've had AHS for less than a year and my experience with the bathroom exhaust fan claim was good. The tech from R&R Electric came out two or three days after I filed a claim online and he was professional.

American Home Shield sent National Factory Service for the refrigerator. The icemaker stopped working. They came out, they looked at it, and they’ve been pretty good. The refrigerator wasn’t defrosting right and it took the company AHS hired four tries to get it right. They had to replace the defroster, then they replaced the brain chip, then they replaced something else. But then for a while they were gonna get a new refrigerator, but they ended up just replacing the parts. They had to order parts and the biggest problem is they can't order the parts, they had to come from American Home Shield. It was aggravating not to have the refrigerator work properly for a couple of weeks. Other than that, it was fine and the companies that were hired did a good job.

I call American Home Shield from time to time and lately, I called them for a service call on the microwave. All Valley Appliances came, and they fixed it. The tenant was there, and I didn’t personally meet them, but as far as I know, it was taken care of.

I had a company come out and they said that I had all sorts of problems and the AC needed to be checked. A young man named Ryan from High-Efficiency Heating & Cooling came out to do the yearly maintenance check, and he was very personable and competent. He said that everything was all good so I was very happy. So far, I've been very happy with all of the contractors sent to me. I'm also happy with the way things are going now.

I had two claims at the same time. One was a stopped up sink, and the other was an electrical outlet that would not work. I submitted the claims by phone and the reps I dealt with were fine. Within the day, somebody called me back. The contractor that was sent by American Home Shield fixed both of the issues and they did a great job. The people they call are great, and everything works now. I also like the app that they are using. It was wonderful. It tells you when the serviceman is coming out and where he is located. I used my iPhone and it showed me exactly where he was en route. Then they also gave me an estimation as to what time that he would arrive and that was right on. So, I was very happy. I would definitely use AHS again.

Our furnaces were not working consistently. The tech came out and tried to clean our flame sensors, but they were still not working consistently. The furnaces kinda turn on sometimes, but sometimes, they don’t. So we have kept that work order open. The tech is going to come and replace both flame sensors. I’ve paid the $75 on that. American Home Shield has been good so far about answering questions and honoring claims. They are easy to talk to. They are friendly, and helpful people on the phone. They also have a user-friendly website. Our dryer blew up and caught fire within a month of living here. So I’ve already worked through a full appliance replacement with them. They were very fair and very good to work with and honored what they said they were gonna honor. So I’m pretty pleased with American Home Shield so far.

I got American Home Shield following personal references from friends, and I've had it for about a year now. I prefer submitting my claims over the phone than to do that over submitting it online. On the latest one I did, the contractor sent out was great to work with. He was a very nice gentleman. It was amazing.

With AHS, I'd like to have the same contractor company come out each time. I had an issue with a contractor before and instead of going online, I would like to call AHS and tell them I'd like to have a certain contractor. There was a time when my heat would not come out. I submitted a claim online to AHS and they sent CityLine Air Conditioning that afternoon. I’m a chemo patient and I had to have heat. It was cold that day and they were very kind and out here within three or four hours. The tech was wonderful and everything has been perfect since the repair.

We've had American Home Shield since we lived in Memphis, Tennessee, around 2000 or 2001. They’ve always been timely with their responses and let you know the cost upfront. And they're pretty dependable. In September, our washer and dryer went out, and then last month, our AC motor blower went out, which is a $2,000 job alone. Also, our AC unit went out in the summer before last. American Home Shield has always stepped up and has good customer service.

I’ve had American Home Shield before. And then, I had a company that I’ve never had before for a year. I ran into some problems with them at the very end and I decided not to renew and went back to AHS. I've been with them for a month now. I submitted a claim online and it was an easy process. The contractor that came out was nice and very helpful. I just wish they reduce their price but that’s clearly not gonna happen because they need to make money. It’d be great though if their deductible amount was cheaper.

American Home Shield is great and we had them for a solid year. We moved a year ago and we were paying $500, but then all of a sudden, they wanted 700 and something. They upped our amount by $210 or $230, and we couldn’t afford that. While we've had a great experience with them, we had to pay in advance halfway through the year. I was like, “What’s that all about?” But companies do whatever they feel like doing and we’re at their mercy. Other than that, as far as taking care of appliances and what they needed to do, they came full force and they sent good people to do it. We had to go with a company that charged less because we can’t afford 700 and whatever it was.

I filed a claim for a leak in my toilet area where it was coming down and it was damaging the ceiling in my garage. So, in order for the contractor to find out where that leak was coming from, they cut a hole in my garage ceiling and it resolved the problem. It was quick and maybe took an hour. But then, I had to request another claim to get the ceiling repaired. When I finally got around to getting it done, I called AHS to file the claim and it was fixed right away. I missed a couple of calls but the contractor consistently called so that they could resolve the problem, which was good. I've been very pleased with the service from AHS.

The toilet wax ring was no good, so the toilet was leaking at the bottom and the back of it. I had to have it replaced and fixed. My claim for it with American Home Shield went great. Everything went smoothly. The contractor was great and very polite. I do my claims with AHS on my phone. Our interactions are great. I wouldn't be with them, still, if I didn't like them.

We have purchased our first home recently and I believe in taking warranties. It's always good to have a warranty team for any issue I have with the home. We have AHS and our recent experience with them has been satisfactory. We had an issue with the gas well. Although the blower is on, it's not picking up the gas so it's not heating up. I filed a claim online and I was told that we will have contractors within the next 24 hours. After 24 hours, I got a call from the contractor. First, they found out that there was a defect in the part. Home Shield ordered the part and sent it back to the contractor. The next time he came, he fixed the issue and checked that everything was working fine. It was a very good service.

American Home Shield is a great company and I would highly recommend them. I called them up and we asked for service for my icemaker that wasn’t working. I received an email right away stating who was coming out and that they would be calling me. ARC Appliance Repair was very neat, clean, efficient, and knew what they were doing. Then, they had to order me a new icemaker and everything is working fine now. So, that has been a very good experience. If you have to have service on everything, having AHS is an excellent experience.

I have a friend who has American Home Shield. I got it too and I've been with the company for about three years now. Submitting a claim with them was easy enough. I called when my ice maker was not working, and they said it would be an upfront payment of $100. I had them use my credit card for that. AHS sent out GE Appliances and the gentleman who came was quite knowledgeable. He fixed the ice maker and it's still working fine. This claim went very well.

I called American Home Shield for a leak in our faucet and the garbage disposal. They answered my questions and scheduled John from Whitney Holdings to come out. John was a good plumber. He knew exactly what the situation was, ordered the parts and came back within an hour with the parts and installed it. Everything is perfect since then.

American Home Shield has been super responsive. We’ve had an issue with two different machines, and everybody was great. I especially like the people who they sent last time. They are my favorite. They were courteous and awesome. The knowledge of the technician was good. He was able to fix everything that very first time.

I contacted Home Shield for a routine check on the heater and somebody came out in 2 to 3 days. The technician was on time for the most part and he went in and checked the filters and all. I just changed my filters at the beginning of October, so everything was really good. He educated me as he was doing his inspection, so he was very good. I wasted more of his time talking to him than anything, but he was very efficient and professional.

I filed an online claim to American Home Shield for a toilet that was running constantly and the contractor came out that day. I was very pleased with them. They were very professional and fast. It only took them 15 minutes to fix it. It's now 100% resolved and it’s not running anymore.

Michelle, American Home Shield's regional salesperson, reached out to me and she’s been so kind. I’m a real estate salesperson in the area and she has been with them in sales for a long time. I’ve known her for a while and she told me, “I’ve been with them so long because they do what they say they’re going to do.” So, I trusted her and have had the warranty since last spring.

I can use American Home Shield when I need them. We had South Placer come out to do a check-up for preventive maintenance and the tech was good.

AHS was always good to me. I’ve been a loyal customer for about six years and I'm a big fan. When American Home Shield offered a tune-up service, I asked for it. I promised them that I could have this service done at the closing of my home. But they came back two days later after I made this promise and said that they didn’t have anybody in the area that can possibly offer that service. It was ridiculous because it was a week away at the time. Then there was this whole to-do, and my real estate agent got involved. I just needed somebody to come out to my house and check and make sure my HVAC is in good working order, which is pretty much something that’s required under the AHS bylaws anyway. Now, I have officially gotten someone who is supposed to come out Friday morning at 8 o’clock.

Originally, it was $40 to have somebody come out for a visit. Now, it's $100. So, in 20 years that I've been with American Home Shield, their price has doubled. I thought about dropping them but they're doing a pretty good job. I had them with my other house, which I had sold in North Carolina. And when I bought a beach house down here, I put AHS on it as well.

I had a shut-off valve in the bathroom for the toilet that wasn’t completely shutting off. I went to submit the claim online, but I couldn’t find the specific category for it. It was supposed to be for a valve replacement, and all I found was plumbing under the toilet, but it wasn’t an actual leak in the toilet. So, I ended up having to call customer service to ask them what category it should be in. After three days, the guy from Pipe Solutions came. The guy said there was calcium buildup inside of the valve it ‘cause it was old. So, he just replaced it. He did it quickly and very professionally. Since then, it has been perfect.

I was having trouble with the furnace. I called AHS and they sent Douglas Mechanical out. The tech went up in the attic and assessed what was going on. He did an amazing job and was very professional. He kept me informed, was very much on-point, and I was very pleased with his work. He was efficient as well and everything’s working great now. Other than that, I like submitting my claims online but you’re not able to write down what your problem is on their website. You can only do a category and that’s it. But the category doesn’t tell you what’s wrong with the situation. So if they had more of us making a detailed description of what it was online, I would do it online. I understand that they have to have some character limits but that’s gonna really help a whole lot.

I called AHS when the bottom of the toilet was leaking on to the floor. A-1 Rapid Rooter came out and they were great. They were really fast. They had to put a new seal, and then it hasn’t leaked since.

I called American Home Shield for my dryer as it was making a whining noise, and when it comes on, it would just stop. I had a pleasant experience with their rep, and the contractor who looked at the dryer was great. There was something stuck in the barrel that rolls around, and it wouldn’t allow the dryer to spin, so it just kept it from kicking on. It was something very simple. And since the guy removed that, everything has been working great.

I've had American Home Shield for nine years now, since we bought the house. It was the home warranty that we got through our Realtor when we purchased the house. Their claims process is simple. Now, I don't have to call them. I just do it online. The plumbing claim I filed with them went very well. The plumber from J&K Plumbing who came out was very professional. He fixed the garbage disposal and he went on his way.

I had a claim for the microwave and the AHS rep that I spoke with was very nice, knowledgeable and took care of everything right away. Within two or three days, the contractor came, then they had to order parts, and that took another few days. After that, he said they're gonna replace the microwave. I spoke to someone and she ordered it, and it didn't take long after that. The people were nice, but I kinda felt sorry for them because they're both men, one of them, I guess is the owner, the other one was his helper, and they were elderly, that I would think at least past the 60s. I felt bad for them 'cause they had to lift up the microwave and put it above the range, but they did it.

My microwave quit working. American Home Shield sent Bert’s Appliance Service. They were awesome and my experience was good. The contractor was on time. He said there was a piece that went out, and he didn’t need to fix it. He’d replace it, and they’d get back to me, and he left. Some other people came and installed the new microwave. The only thing is years ago, AHS didn’t cover a refrigerator of ours and they should have.

American Home Shield does a really good job. They are very organized and they get back to you. They sent My Georgia Plumber for my most recent claim, and the experience was fantastic. The contractor was excellent. The water level at the master bath toilet was going down, but he said it wasn’t leaking and that it was just the way the water level was set. So, he readjusted it. And then, he took out the stopper in the other tub in the guest room and re-tightened the screw. He put it back in, and it works fine.

Everything was fine with our plumbing claim where MacLin Plumbing Co. came out.

The ceiling was wet and dripping, so I thought there was a leak upstairs in my pipe. I submitted the claim online and American Home Shield's website was very easy to use. They said that that the contractors would be out in 24 to 48 hours. Charlotte Plumbing Masters was fine. The guy told me that it was an HVAC issue and that it was not a plumbing issue. So, it really was not resolved, but that’s not their fault. We then had to get a different contractor out.

We’ve been a customer since the first of the year. We switched over from another company because we were having troubles with the water heater and the guy was waiting and waiting. He couldn’t get approval to do anything and said he doesn't have that problem with Home Shield. Recently, when our dishwasher went out, I spoke with an AHS representative and they had Sears come out, which took a week. Since the unit wasn’t fixable, it was replaced and it took a few days to get connected back to order a whole new dishwasher.

It's very easy to submit claims with Home Shield. I like doing it on the phone. It does take a little while for somebody to answer. Other than that, the customer service is great. Also, their contractors have been good. Every one I ever called has been very successful.

My water heater kept going out every other day so I got online to file a claim with AHS. The first vendor couldn’t fix it. This was the second vendor that they sent out and he was very polite and on time. I’ve been with AHS for several years for two townhomes. This is the first time they actually paid on a claim. I had a claim earlier this year in my rental home, it’s a 21-year-old AC, and they didn’t pay for it saying it was user, that it was not due to normal wear and tear. I almost dropped the coverage and I am actually shopping for a new company.

I've been with American Home Shield for three years and my recent claim was the first time I've used them for something that was actually covered. I had to have some work done on one of the springs on the garage door that broke a year and a half ago, and found that the actual garage door itself is not covered, but the garage door opener is. There were limitations but I got more clarity from that previous experience as to what exactly was covered concerning my garage door, opener, and the remotes.

A friend of mine had signed up with American Home Shield and had some positive experiences. I gave them a try, and so far, it has gone very well. Most recently, I had a repair to my ice machine. I’ve actually had that fixed twice under their services for totally different issues each time. Outside of American Home Shield, I’ve had the refrigerator repaired three other times, so it’s a known issue with this model. And this last time, they just replaced it completely.

We were paying about $1,000 a year to American Home Shield, and that was with a $75 deductible. When I renewed, I went over everything and I knocked off some things because I was buying all new appliance. So I dropped it down to $875, and I went to a $100 deductible. I have a pool so I added that to the policy. When I realized that one of my pump motors in my pool was going, I called the people that take care of my pool every week, and it came up about $400 for this motor. It was grinding like crazy. I live in Florida, and if you’re in Florida, you have a real problem if you don’t have water circulating on that. So, I called up American Home Shield on Saturday.

I called the 800 number on the warranty information when I had a problem with the dryer and then Home Shield had someone call to schedule the appointment. When you call to get a repair, you gotta wait usually three or four days before someone comes and makes the repair. In that occasion, Murphy came out and my daughter was there. She said the dryer wasn't working before they came, and they said a wheel was bad. They replaced it and the dryer is working great after they came.

Omg where do I start. Was a loyal AHS member for 15 years but this last go around was too much and I jumped ship to Amazon's new service. It all started when the water heater took a dump. That is where the scheming between AHS and their plumber started. I learned troubling things about how AHS works with the plumber to do everything possible to either avoid approving the claim, or creating other fees like "bringing the unit up to code" even though the unit was up to code. When you call you will be on hold forever and when you finally get someone, they are overseas, and don't always have a mastery of the English language. They are great with the canned responses like "I'm sorry for the trouble this issue has caused you" etc. I know because the 7 times I called this last issue every rep said the same line. Lol.

Of course there are good reviews when all goes well. As for us folks that aren't home experts and use AHS to come troubleshoot our issues, when it is figured in the first 5 minutes that it can't be fixed or isn't covered then you're out of $75. Then you have to pay out of pocket in addition to get it repaired. AHS doesn't care if you want a refund, they're not going to give it back. If we knew what was wrong and that it wasn't covered then we wouldn't waste our money with you people. All the unhappy reviews says they're working on a resolution but it looks like the response is a formality and I'm sure problems aren't getting solved.