American Home Shield Reviews

Everything was done very well by American Home Shield. I had to use them twice this year, but each time, I got my money's worth. Submitting a claim has been pretty efficient and speaking with the rep went smooth. The contractor was a pro. He was very professional, and completed what he had to do. I'd recommend AHS.

The clothes washer overflowed and I called American Home Shield. A guy came to fix it and said he found nothing wrong. It operated okay for a couple of weeks and then it was the same issue. Then he came out and said that he had to look into the parts. He eventually called me and said they can’t get the parts to fix it and that they would be in touch with me in a couple of days. When they weren’t in touch me for a period of time, I called and the washer was supposed to be replaced. The first call it took 45 minutes to get to a person, then they said they can only take initial claims but not work orders and that I have to call another number. So, I called that number, another 45 minutes. I got someone who took all of my information and then said that they can’t order the new appliance for me and that I’ll have to call another number.

The water hose that goes to the automatic water or ice dispenser split and was leaking. Also, one of the cams on the refrigerator door was broken. When it opened up, it should automatically swing shut and it wouldn’t. The technician whom American Home Shield sent was polite, did his job, and things worked out. He called before he came out, so we knew when to expect him and he was there when he said he would be there. He was prompt when he said he had to order parts. They immediately called us when the parts were available and when they would be back out. There was just no dilly-dallying at all which was nice. We were also kept in contact with the entire time.

American Home Shield sent a guy to work on our claim and he checked some stuff out and he ran some tests then he got back with me. He got the part ordered in but it took about four days or so and he showed up with the same issue. Then he said he doesn’t know what to do and that somebody will get back to me. And about a week later I got a call from another guy from a different company. He comes out and he runs the test where he got the same error code that this guy got.

We had an electrical issue where an exterior wall was not working. So, we called American Home Shield and they came out. They couldn’t find anything wrong with it, but they later got back out and replaced the socket. AHS is very responsive, and they get things pretty quickly. And if there’s any issues, they get back again. It’s a good program, and it has been taking care of us.

We found a leak in the water heater closet. We called American Home Shield and they made contact with their vendor. The vendor made contact a few days later and scheduled us. They came out, evaluated the issue, and made a temporary fix to keep the water from leaking. Then they came back out. The plumber made all of the reservations with us directly, in lieu of going through American Home Shield and back to us, to replace the pipe itself. So, that experience was fantastic. There was some secondary damage that was done as the plumbers had to cut the sheet rock to get to the pipe, and the plumber said they were going to take care of it. When the guy got there, he told us that he had to get it approved before he'd go any further. There was some confusion there if it was going to be covered through American Home Shield or not, but we haven't heard back yet.

When the washer started to fail on and off, we submitted a claim online to American Home Shield and the process was very easy. If one tries, however, to get ahold of a live person on the phone, it is horrible as you have to wait for at least half an hour before anybody gets answers. Then, they transfer you to another person which will take another half an hour to an hour. Also, they don't have any email where one can get through them. But, once you finally speak to a person, its actually pretty nice and they help you as much as they can. I've had one horrible experience though where I had to ask not to have that service tech ever sent out to my house again. He also has horrible Yelp reviews. Then I've had two technicians who are very professional and courteous. After that, everything has been smooth. I've been with AHS for four years since I bought my house.

My washing machine was spinning like crazy. The rep that I talked to at American Home Shield when I filed my claim was very helpful and accommodating. Then he set everything up for me as quickly as possible. The nice personable young man that was sent out was very efficient and knew exactly what he was doing. He called me ahead to let me know he was on his way. He then ordered all the parts, had them sent to our house, and set up the appointment to come back for a week later to be sure all the parts would be in. I would recommend him to anybody. My washing machine is working wonderfully and now a pleasure to use.

The contractor AHS sent out for our plumbing issue was knowledgeable on everything that needed to be done. The pressure was running low and was making sounds but it's been doing better since the repair. The pressure wasn’t covered under the policy, though, which the contractor only discovered while he was working on what he initially thought it involved. There was an additional problem which was fixed at a later time.

Most of the time when there was a claim, American Home Shield did their best to get out of it. I had a problem with the kitchen faucet. I tried to unscrew the nozzle on it to where it comes out of the faucet to see if I can clear some trash out of it, and all the pieces came out. They were the plastic filtering mechanisms, and I threw them in the trash. I called American Home Shield, paid them, paid the technician, and American Home Shield told me that there was no coverage because of the parts that I threw away.

When I tried to run our dishwasher it didn't work. It was extremely calcified and the circuit board had mildew underneath it. So I called AHS and they replaced that top circuit board and then they put some stuff in it to decalcify, which was better than store-bought stuff. It helped out a lot. The dishwasher still needs a little bit more decalcification but other than that it works very well. I'm happy I don't have to handwash all my dishes.

I’m happy with American Home Shield. I've been with them for three years and my experience has been good. I had a dishwasher repair and it went very good. And then my heater is going out and I went online and got the claim set up and I’m waiting to hear from the heater repairman. Submitting the claim online was very neat and excellent all the way around. And I’d recommend AHS.

As soon as I knew we were closing on selling our house on August 18, 2017, I called American Home Shield to cancel our account as of that date. I was assured it would be done. Then we were charged for another month in September and I called again to confirm that our account was closed as of August 18. I was told that it was and that the charge would be reversed. Then on October 7 we were charged again for another month of service. I called again and they showed that the account was still open and said that they would close it as of August 18 and reimburse my payments. Then on November 15 I noticed that we were again charged and another call was made and the agent assured me that the account would be closed and the payments made would be reimbursed.

Over 2+ months with no water heater and it is still unresolved. Took off work four times for assessments and repairs that we not successful. Spent 15+ hours trying to speak to a customer service rep. Average wait time to speak to a customer service rep is 50+ minutes. The system will hang up on you about 50% of the time without speaking to a person. AHS reps have admitted that this is a known problem with their phone system. Multiple times the AHS reps did not enter the call notes into their system which delayed the ordering of the correct unit by over a week.

Stay away from this company. I have only been with them approximately 6 months. My fridge broke down and I told my husband "don't worry I signed up with AHS". When I first joined AHS I specifically asked questions about fridge coverage. I had told them I've had one for many years and are worried it may breakdown one day soon. The man assured me and re-assured me and told me I had no worries that my fridge is covered up to $5000.00!!! to replace.

My most recent claim with American Home Shield has been a very confused situation. My washer was rumbling and the technician came and destroyed the washer completely. I was told that they were going to replace the washer but they were going to do it in two weeks. My wife would not stay two weeks without the washer. The rep said she was going to give me a new washer for $399. All I expected was she was going to send me a check and I would take care of my washer, but she wanted me to buy the washer, scan the receipt to her, and to speak with these people. It takes an eternity. I'm still waiting for American Home Shield to reimburse me at least part of the money. I don’t see how I'm going to call her to ask her if she received the scanned receipt that I sent about three weeks ago. I don’t even feel like getting on the phone because I was on the phone for at least three hours before I finally get somebody. I don’t have time for that.

I couldn't turn my AC unit off. All the time, the fan was on. Even if I put it off, it was running. I called American Home Shield and they said were going to send somebody. A technician called me, they set up a day, and they came to my home. Right away, they fixed the AC unit and it's working better now. I'm happy.

The refrigerator and the stove needed to be fixed so I put in two claims with American Home Shield online. Then the contractor called the next morning. Although I've had really bad technicians come out at one point, this guy was amazing. He knew exactly what he was doing and he fixed the stove which is working perfectly now. But the refrigerator couldn't be fixed though, so they've put in an order for a new one.

We had a leak behind the refrigerator so I called AHS. The contractor said that the leak was in the piping for the refrigerator. Despite the contract that I was sent, saying what my mother had in her coverage, when the contractor was here he said it was not covered so he left. They said I had to call an appliance repairman. I tried to get ahold of AHS because of the discrepancy and AHS was absolutely miserable to get ahold of. I am put on hold for more than 30 minutes repeatedly. As far as I'm concerned they don't have a response to customers.

I have two American Home Shield because we have another house in California. When there was something leaking in the kitchen sink, a guy came and it was very good. He was professional and courteous. He fixed it right away, cleaned up then put the papers since there was a warranty for a certain number of days. I was very satisfied and so far, there have been no problems.

There was a problem with our furnace. Submitting the claim with American Home Shield was pretty easy. I just went online and went into the type of service that it was and typed in the information about what I thought was wrong. The contractor came in, figured out what was wrong pretty quickly, and fixed it. They did really well. Everything is working now.

We had a problem with our microwave where it was coming up with an error code. It was saying that the keypad was bad and it could possibly turn itself on and cause a fire. So we shut down the circuit and I contacted American Home Shield. I told them what was going on and they told me that they’d have somebody contact me. The first person was a GE representative. But they couldn’t come for a couple of weeks. So, I called AHS back and they said that they would have somebody come over and take a look at it. So Bob from Bob’s Appliance came over the day after I contacted them.

American Home Shield has been wonderful with me. The house I purchased was built by a German merchant marine so some of his ideas about some of the appliances and the way things were put into place weren’t conforming with American standard. Also, the appliances are Gaggenau which are very high-end appliances and most of the local repairmen just know how to take it out and put a new one in and a lot of that has happened. The best guy we found locally was Al's Appliance. They came out here six times in order to get the refrigerator stay cold. They knew the property and they said that they had replaced the compressor two years ago so it wasn’t the compressor. They fixed the freezer really easily but we had a hard time getting the fan on the refrigerator. It was such a pain. American Home Shield has been working with me but it seems like when I get one thing fixed, something else goes.

I had a $2000 washer and it broke when a bearing went out. So, I called American Home Shield, they sent out a guy, the guy called and said, "Well, it's going to cost". I called in September and they said they’ll get somebody out. That guy came out within two days and said that I needed a new part. So, he called American Home Shield and they said, "Well, it's cheaper to buy the parts than it is to deal with the washer, you know, to replace the washer." I said that's absolutely fine and that went on for two weeks and they said 10 to 15 days or something for parts. American Home Shield called me and said, "No, it’s going to be three to five weeks". That was in September and we rolled through September and October, and I finally called American Home Shield and said, "You know, what's the deal? I'd like to have a washer, I've been without a washer since September". They said, "Well, the parts are on back order, we can't help it".

About three and half weeks ago, our dishwasher stopped working. I submitted a claim with American Home Shield and my experience was fantastic. It was my first time to report a claim and I did it over the phone. They had a huge volume of people that needed help and I was on hold for more than 10 minutes. But my interaction with their reps was very cordial and professional. The contractors they sent out from Hornet were very professional, too. Two of them came and they made sure that the dishwasher was on and responding to what it's supposed to do. Everything was working right. But after they fixed the dishwasher, we didn’t use it since we didn’t have anything to wash that time.

Submitting the claim with American Home Shield went well. Their reps were very professional and helpful. The contractor was very good, knowledgeable and got things fixed very fast. Last month, we had a follow-up fix on the AC unit. The temperature control, when you turn it up, it doesn’t work. So he adjusted something.

We kept calling American Home Shield on the phone, and we couldn't get anybody so I went online and submitted the claim for my dryer. They sent out Greenway and the technician was professional and courteous. I was so glad that he was here. He said that there was a problem with a sensor in the dryer and he replaced it. The dryer has been working okay since then. We've been with American Home Shield for four years, and every time I have an issue, they come and fix it. I’ll recommend them.

The washing machine and the dryer both gave out at the same time. The contractor that American Home Shield sent out was excellent in my book. They recommended replacing the washer. While I had the option of repairing or replacing the dryer, and I chose to also replace it. American Home Shield is good in taking care of the problem. I've always had good experience with them.

All the claims I had before pretty much had problems and a lot of the contractors were bad or did the absolute minimum. The problem is that American Home Shield will keep fixing something that's almost unfixable and if they can't find the parts, the consumer sits, suffers, and waits until they do get the parts. It could be months because some of this stuff is very old equipment, but they will never replace it. And some thing is so broken and they couldn't find the part because it's too old, so they figure they'll try to do something. So then we had to suffer for three weeks until they could finally find something. One claim even took two months. When I need to talk to somebody about a problem, I've waited hours. But if it's just a computer-generated thing, it's fine.

We've been having an air conditioner problem off and on for the past year and a half. It's an older unit, the outside unit. American Home Shield has sent someone out three times. The first two times, the techs changed out the motor saying that was the problem. It would last for about six months, and then it would go out again. The last time a tech came out, the guy said that the previous techs put the wrong motor on, but he said the problem was not in the motor. The problem was there was a leak and there was no refrigerant.

Our recent experience with American Home Shield was good. Their contractor fixed our drainage issue after I called them on the phone for the claim, which was also good. The one who came out was nice and he was very fast in repairing. They took care of the problem and it’s working fine now after the repair, so nothing to complain about. Everything is happy!

I had two claims with American Home Shield. The most recent one was with the refrigerator. I submitted the claims over the computer and my online experience was fantastic. The contractor for the dryer was perfect. He fixed the problem. The contractor for the refrigerator was very personable and professional but the problem wasn’t resolved because the refrigerator wasn’t making a noise at that time. I had recorded the noise and I let him listen to the recording, thinking that with his knowledge and professionalism he would recognize what the noise was. But there was nothing that he could do at that time because the refrigerator wasn’t doing noise. He just looked in there and took some pictures from behind the freezer drawer. As far as going inside the back to say if anything was wrong, that didn’t happen. I just wasted $75 because I knew what he told me.

I went online and talked to AHS directly regarding the heating portion of my HVAC. The contractors that came out were professional and tried to be of help. He knew where to go. I have two furnaces, so he had me turned one on so that he can make sure he worked on the right one. He took his time and did what needed to be done. Since the repair, it has been performing well like it's supposed to.

Water was spilling out all over the floor because of my dishwasher so I submitted a claim to American Home Shield. The sub-contractor said that they didn't have the part. AHS also sent me an email saying they were looking into replacing it rather than repairing it. So I'm just waiting to hear back from them because other than that, you can't get through when you call the line, it says an hour wait.

We had someone come and look at our dryer. He said everything was fine. He checked everything and told us to give them a call if the light comes back on. Then he came back and changed the sensor. The light still came on and he told us this type of dryer could just have that light come on all the time. It was something in the board up top and it was not affecting the dryer anyway as the dryer was working. He was awesome. He went over and beyond just to figure out what was going on. I usually call American Home Shield to submit a claim then they set up the service and I get an email of who's coming. But sometimes it's quite long to talk to someone. Also, we didn't know the service fee was set at a certain amount. They said starting a certain day, I'd pay the taxes on top of the service fee. I was never notified about that.

We had a toilet that was leaking, so I submitted an online claim with American Home Shield. They sent in a contractor, and he was very good. He seemed to know his stuff, and he kept in good contact and was fast. Now, our toilet is working as it should. However, I had another claim that I’m still battling with them. We have a range stove top that has been a monster from day one. We were without a stove for three months, and I finally had to go and hire a contractor to put it in.

We had an AC issue and the contractor sent by American Home Shield fixed it. I just had something show up in my email though that I owed $75 and I had already talked to a person about that three days before that. I called them when I was first made aware that they thought I owed something, and I already had the same problem the last time we did it. It just takes forever and ever and ever and ever to spend several calls to get it taken care of. It’s garbage, and it is frustrating. The reps were good but it just does not seem to get resolved. The contractors, on the other hand, were very good. Also, AHS can have more people so we don't have to wait so long as it was over half an hour that I had to wait the last time. Nevertheless, I would recommend them still.

Our hot water heater quit working properly. I submitted a claim with American Home Shield on the phone and it went perfectly. Then my wife dealt with the contractor and she said that her experience with them was positive.

My outside faucet was leaking, so I had American Home Shield come out, and they told me that they had to go to the wall. It was one of those grey areas that I figured would be covered. However, they didn’t cover everything because it was a faucet that went from the inside of the garage to the outside. So, it was and inside-outside thing. But they said that I had a backup secondary faucet way up in the garage that shut the one on the outside off. So, he shut it off for me, and the leaking outside stopped. I also had an electrical problem, where I had a couple of outlets broken, and they came out and fixed it really quick. However, the worst part about American Home Shield is the waiting time. I’m on the phone for half an hour to an hour every time I have to call for something. They show a separate number for different things, but the are all routed into one number. I’ve also been disconnected four or five times after waiting for 20 or 45 minutes.

Our hot water dispenser went out. The dishwasher also went out about the same day. We thought that both were supposed to be appliances, but it turned out that one was plumbing, and the other was appliance. The contractor came out for the hot water dispenser. He said it was beyond repair so he ordered a new one. He came in and put it in. He was very polite, efficient, clean, and everything worked beautifully.

The sewer was backed up to my bathroom. I tried to file the claim online but I couldn't for some reason. I called and the guy set up the appointment for me. But he set it up wrong because I told them the problem and he wrote in the report that only the bathroom tub was clogged when it was the main line. Another rep understood my problem and she called the plumber company while I was waiting online and she fixed the problem right away. American Home Shield has good customer service. They were also good online. The only thing is it takes forever to speak to somebody on the phone.

A month ago, the compressor on my refrigerator went out. The guy that came out was good. He was very efficient, knowledgeable about what he was doing, and he took care of the problem quickly. The unit has been running well since the repair. However, I had a couple claims on a stove and AHS wouldn't look at it because it was a broken knob. They said they don't cover broken parts. I never got that resolved but I didn’t worry about it too much. I have AHS for 10 years and have used them once a year since I've had them. It's a good thing to have and it saved me some money. I have recommended them to a bunch of people.

American Home Shield is a good option. Having them makes it easy if you have things in the house that need to be fixed and you don't need to find a contractor for every little thing in your house. I've been their customer for close to 10 years now and sometimes their contractors are not responsive enough. It takes a while for them to call me back and to get somebody here. But that was not the case with the recent claim I had. It was for the tube reservoir in the toilet that was not properly filling and I submitted it over the phone. The contractor they sent out was good and they fixed it.

The most recent claim we had with American Home Shield was for the thermostat that went out and the water heater. Submitting the claim was easy but what sucked was that I had to pay $75 for the deductible, when it’s a $20 dollar part. The contractor also didn’t seem overly friendly and just wanted to get the job done. His job was to fix the thermostat, not to be the friendliest guy in the world. Also, I would have liked to have seen them try to get a guy out quicker to fix it because we were out of hot water and called on a Saturday and got someone out on a Tuesday. But everything went fine.

Our tank that wasn’t flushing or wasn’t filling up so the water keeps going and running. Submitting the claim with American Home Shield was great. We did it online and it was easy as usual. They came out the working the day after that and our interaction with the contractor was good and professional. They were timely and very fast.

The contractor for the garbage disposal was on time, pleasant, and did the job. Everything has been working just fine since the repair. I would recommend American Home Shield.

I’m really happy with American Home Shield. Submitting a claim online is easier as I don’t have to wait. But I don't have to wait long anyway. I hear out from a contractor within 24 hours after I put in a claim, and everyone has always been great. I have tried to get people to join American Home Shield. I might have to cancel because I’m going to move and if I do move I’ll get American Home Shield again.

Our recent claim involved our refrigerator. It started failing in the summer. AHS sent out one of their service people. He thought maybe it was just a maintenance issue. He vacuumed out one of the coils and said he couldn't test the compressor. He thought that would be the end of it, but wasn't. He came back again a week or so later, and yeah, there's a problem with the compressor. He came back a third time for that.

One of the sensors went out in our furnace. Once I submitted the particular claim, AHS sent me a text asking if I wanted to use a text or email. I chose text and immediately, they told me which company would be coming out to make the repair. They provided the phone number and said someone would be calling me in 24 hours, which they did. The company told me what time frame the technicians would be coming out and asked if I were available. They set the appointment then they immediately sent me a text with that confirmation of the day of the appointment. The technicians called me when they were on their way to the property and they also called me when they were on the property. After they did the particular repair, they called to tell me what they found and what they needed to do.

First of all it takes more than 1 hour just to get a hold of someone on the phone. Our water heater broke and was leaking during Thanksgiving. We called American Home Shield and they sent a guy 3 days after the call, the guy didn't do anything but assess the problem and made a report which took another 3 days, only to find out we needed a plumber instead. Our floors are starting to flood and the laminate wood floor is rising all over my kitchen. They sent another person after calling them, took another 2 days, the guy assessed the situation and still didn't do anything, he had to submit another report. Meanwhile our kitchen floors are completely flooded. We were told we can fix it ourselves and will be reimbursed for it. We spent $2500 for water heater installation. They only want to pay us $600. The people on the phone were rude. This is a horrible experience. We will be looking for another insurance company.

I submitted the claim online and American Home Shield called me within 24 to 48 hours to set up the appointment. The contractor came and fixed everything that I addressed for my refrigerator and dishwasher. American Home Shield was good and I’ve already recommended them.

I walked into my house on a Thursday afternoon and it was about 80 degrees. I called American Home Shield and did the automated system. I set it up, paid them the $75 then I hung up. But I got a text message saying that the company would call me within 48 hours to set up an appointment which I was very upset about. I have asthma and a baby in the house over the weekend. I can't handle that. I called back again and waited for 30 plus minutes before a representative got on the phone. I also texted back saying 48 hours was not acceptable and to contact me.

The claims process at American Home Shield was extremely easy. I had a problem with the pipes. They seemed clogged in one of the bathrooms, and I was trying to make sure it wasn’t something more damaging in the pipes outside of a clog. Since I'm the only one in the family that does the claims submission, I logged on to the account and looked at my warranty and saw what’s covered underneath that. From that point, I just clicked and a service order was created.

I like submitting claims online because it takes too long to call. But I’m not happy that American Home Shield keeps changing my account number and I don’t know why. I didn’t log in and next thing I knew, I got a new number so that’s something that I’m not pleased with. But other than that, everything was good. I recently had a pool problem and the guy from aquaBRIGHT was wonderful. He’s a great guy.

Working with American Home Shield has been a pleasant experience. I had a stoppage in my bathroom and I filed an emergency claim the same night. The rep I spoke to over the phone was extremely nice. I had to call back because I wasn’t able to get an appointment and she diligently worked until I got one. The first contractor they sent didn’t resolve the problem. The second contractor fixed it though. He was good and wonderful. The customer service really stood out. They helped me get someone out here on the same day. That meant a lot since it could have been a really bad situation. I would definitely recommend getting American Home Shield.

It was very easy submitting a claim online to American Home Shield for an air conditioner unit. Their rep called and told me who was coming out and then once the person was headed my way, they gave me a tracking thing where you can see where they’re at and how long it’s going to be before they get there. I had two contractors that were very good and I had one that I just didn’t care for at all. The one that worked on my hot water heater was excellent. And the actual technician that worked on my air conditioner was excellent, but the businessman was terrible. He was out of Gulf Port. He was not very accommodating when it comes to scheduling. And they had to make four or five different visits to get the air conditioner completed. So it was extremely inconvenient.

Our dishwasher broke in October and it started showing a bunch of different lights when you'd push the normal button. A couple of times, it would run and then it stopped running altogether. So we made the claim and then the repairman came. A week later, he came back after he got the part and tried again. It ran that first time but then the lights did the same thing, making him come back with another part again. He requested for the control panel the first time and then the touch panel the second time.

My AC unit was intermittently turning off where it would not run at all. The thermostat would turn off and the whole unit would shut down and turn randomly back again. Filing a claim with American Home Shield was easy, but the only thing that was a bit confusing was that it didn't allow me to tell what my issue was. I expected to explain and for me to put it in the comments.

We inherited AHS when we purchased our house. We’ve had to use the service twice, which had been fine. However, when I call, I cannot get someone on the phone. I am told that my wait time will be in excess of 1-minute. Then after a few minutes, it says my wait time is going to be over an hour. Back in the summer, I called them to change the spelling of my husband's name as it was spelled wrong. I didn't have to wait long that time, but other times, I haven’t been successful in getting them on the phone. One time, I sat with the phone on speaker for 48 minutes and I ended up having to hang up because I just didn’t have any more time to wait. I made my request over the phone using their teleprompt feature and it ended up being okay.

I called AHS because our washing machine would wash but it wouldn't finish the spin cycle. I would have to turn it off, unplug it, wait 10 seconds, plug it back in and manually drain it. They sent someone who was friendly, professional and didn't steal anything. He gave the unit a new motherboard since it's one of those washing machines that ran on its own. The unit would always work when the repair person comes but when I load the clothes in, it would show the same problem again. After three repair tries yielded the same results, I got a replacement unit.

I just had my first service with American Home Shield and they’ve been very prompt. I've had them for a year and a half now and I recently called them because the garbage disposal went dead on the kitchen sink. AHS sent technicians out and they replaced it last week. They were very good and only took about 30 minutes to do it. The garbage disposal has worked fine since. My experience with AHS was very positive and they are certainly much more responsive than my previous home warranty in Arizona. We got our first year of AHS coverage along with the house when we bought it in May 2016. Several months after we moved in, I called them and pre-purchased year two coverage. And I need some time next spring to add in year three. I would recommend them to other people too.

I filed a claim on the phone with American Home Shield and I talked to the automation first, like I did a lot of times. The contractor who came out was really good, very efficient and tried to get everything done in a timely manner so I appreciated that. But I can't get my ice-maker to work yet and when he tried to fix another part of my refrigerator, he told me that he cut the water flow off. So I need to get a new valve to put it back on and I’m hoping that once I get a new valve put on, it is going to be okay. But I’m trying to make sure before my month is up because their rep said to call them back in for any issues. But so far, the new ice-maker hasn’t made any ice yet so I’m waiting.

I’ve used American Home Shield since 2002, which I renew every year. I've had 15 years good experience with them and I will continue to support and use them. Also, I’m a real estate agent and I recommend my clients to use them too. I recently filed a claim for the shower and they took care of it with a new handle. We had one bad experience with Bear Plumbing, the contractor, but other than that, it's all very good.

As far as home warranty companies go, AHS is the best. When we had a problem with the washing machine, we submitted a claim online and it was very easy. The tech that they sent was very competent and he fixed the issue the first time. We've been with AHS for about five years now and there were a couple of times that there were contractors that didn't show up but our claims were eventually taken care of. We would recommend them.

We have been with American Home Shield for 14 years, and I recently called them for our furnace that we couldn't get started. But we managed to get the furnace restarted so when Cote's Mechanical called, I told them we didn’t need the service. We submit our claims over the phone because AHS change the contract number every November of every darn year. It's a pain in the neck, and the contract number is not handy when I have to call and ask for something. And I could never find the number to do it online, so I always call them.

I've been with AHS for a year and have filed four claims which I've done both over the phone and online. Their reps are fine. They're knowledgeable to a certain extent, but they're not the people fixing it. The technicians they send out have been great. I had a stoppage and AHS sent out a plumber who worked on it as best he could. But if a friend would ask me about AHS, I would tell them to read the contract carefully.

We've had nothing but good experiences with American Home Shield and we're fixing to start our third year with them. Our most recent claim was for a washing machine, which we submitted by telephone. Every time I call, I have to wait an hour. But the reps are most helpful when they’re on the line. Also, the contractors have been efficient and very knowledgeable. Our washing machine has been working like new since the repair. I've recommended American Home Shield to several friends and they've all got it for their homes also.

We noticed that the dishwasher didn’t seem to be cleaning that well. We tried different settings and it was leaving spots or residue. We realized that we should have someone look at it. I submitted the claim online to AHS and the vendor called and set up the time. The contractor who came was great. But, there was a time when we had a major issue with the air conditioner unit. The contractor made us feel that we needed another opinion on it. They seemed like they were trying to sell us a unit that was going to be out of date very quickly because of the changes of Freon that were coming. We were concerned and we didn’t want to spend a boatload if we didn’t have to. But we also didn’t want to have the unit that would be very difficult to get Freon a year from now. Also, we couldn’t tell if we really needed the furnace part or not which didn’t seem like we initially had to.

The service provider that American Home Shield sent was very positive, timely and competent. I had problems with the ice maker and refrigerator and since the repair, they are now working better than before.

American Home Shield's service and timing were great. I recently submitted a claim for heating and air online and then I called them. The person I talked to was very professional. The contractors came on time and they fixed it within record time. Everything went really well and it's been working properly. American Home Shield is worth the money and if I had to do it all over again, I would.

Our refrigerator has a bad icemaker that was not working. I submitted a claim online with American Home Shield for a refrigerator repair. And their website was fine, and I didn't have any problems getting the process started. I had a prior claim with them where I had some issues. But I never really have trouble getting ahold of their representatives. The contractors were fine, too. They weren't the smoothest, most refined customer service oriented, but they got me the stuff I needed, and installed it professionally. And they were competent.

My husband spoke to somebody on the phone when he filed a claim for our rental house's refrigerator. It was no longer sealing and we had to replace it. The contractor that was sent to us was great, very friendly and efficient. The refrigerator's been doing great since the repair.

I filed a claim with American Home Shield for my refrigerator and our air condition because neither one was cooling and submitting the claim was very difficult The time you have to wait on the telephone is ridiculous. It took an hour or some an hour and 30 minutes. I had a client who said she also has an account with AHS and the time on the phone was so long she just hung up. It was difficult to solve the problem and getting somebody to come out here. They forward us the name of the people who see these appliances.

Fixing the refrigerator started in August and finished in November. American Home Shield sent out All Brands who told me that my floor was not leveled therefore the refrigerator could not be fixed. American Home Shield called me and I told them that was not acceptable. There was nothing with my floor and there are levelizers off the refrigerator inside with the case. They said that was what All Brands found and they can’t fix it. I asked what my options were and the rep said to get a second opinion. If the second opinion was different then I won’t have to pay the additional $75 fee. They sent in the folks from Sears. They were on time and they knew what they were doing. They identified the issue and ordered the parts. They fixed the refrigerator and it works beautifully now. I don’t ever want American Home Shield to send All Brands to us again for anything.

American Home Shield has been great and they've always come across. One time, they were going to replace the refrigerator door for me because the ice thing was broken. It was going to be $700 to replace the door and they told me that if I added a couple hundred more they would put a whole new fridge in so that was great. Also, I had a water problem a while ago. They couldn't cover all of it because some of it was outside but they made sure they got what the service guy had found out how much was inside work and they paid for that.

I've been satisfied with AHS throughout the years. I got my daughter to use them too in Georgia. Recently, I've been waiting for an AC unit to be installed but the company that's installing it has been having trouble getting a permit from Groveland city hall. My issue was one of the AC companies diagnosed my problem incorrectly and I had to get a second opinion. AHS took the technician's word saying that something had happened to the drip pan in the AC. The second guy who came out said there was nothing wrong with the drip pan and he didn't know why the company lied and implied that it was the drip pan.

Most recently, I filed a claim with American Home Shield for my stovetop; one of the breakers burned up. They replaced it with a new one. In the 20 years that we’ve been with them, Lindsay Plumbing was one of the worst contractors that they’ve sent out. We had a cracked toilet which was over 25 years old. They said it was over-tightened. We never touched the thing and was leaking over time. They wouldn't cover it nor replace it because they said it was a controllable leak that we should've known about. It flooded our bathroom, went through our ceiling and to our piano and ruined it.

I’m on my second year now with American Home Shield and I’ve used them, three times in the case of the air conditioning and then three times with other appliances. Normally, I call claims in on the phone and hold for a few minutes at the most. The technicians have been very nice, cordial and helpful. Recently, I had technicians come out for the trash compactor. They showed up between the hours they said they were going to be here and resolved the issue in 10 minutes. They even showed me how I might take care of it the next time it happens. American Home Shield is a good way to protect your home and what’s in your home. I have a lot of high-end appliances and AHS doesn't necessarily cover the higher-end products but they come close or they work with me, and they have been professional.

Our water heater went out on the day before Thanksgiving. We called the number for American Home Shield and they tried to call people to get them out here. We didn’t figure out that it was the water heater until Thanksgiving Day, so it was a little difficult to try to get somebody out. It took them two days, and then we had hot water on Tuesday. The contractor knew what the problem was within a couple of minutes and was a really good contractor. The water heater is working perfectly.

I've been with American Home Shield for a long period of time and I've got five warranties on five different rentals. In the last three weeks, I've had two houses that had drainage problems. Usually, I would call to submit my claims, but the last few times I was on hold for an hour, so now I do it online. But if I had a question as I did in this last one, I got somebody to answer my call. This last situation, the contractor accused my tenant of pulling on the pipes underneath the sink causing a drainage leak. That doesn’t sound logically correct, but they said that the leakage was not caused by normal wear and tear, so my claim was denied.

My washing machine started smoking the day before Thanksgiving. I called American Home Shield on a Wednesday. Monday morning, I called back. They said somebody would be out Wednesday and he did. He ran two cycles through. On the third cycle it smoked. He then said it was the bearings on the washing machine. It was more expensive to fix the bearings than to replace the washing machine.

When I came back from a trip on a Saturday, I turned the heat on but it didn’t come on. So I called American Home Shield and then they told me who would be coming. They sent somebody out the following Monday. He came and looked at it and then came back. It was two days before he got back and he said that he had to turn the gas off of it and that I could not use it. From there, it took another two weeks before they started working. When they took a picture within, he told me that there was a crack in it in the side of the unit and that he would have to get permission to replace it. In the picture, my brother-in-law and I couldn’t see the cracks that he was talking about but after they took it out, it was definitely rusted. It took two and a half weeks because they didn’t have a permit in Pantego.

The dishwasher stopped working so I thought it was best to call American Home Shield. I liked the person who came. He was professional and courteous. He inspected then he ordered the engine and another part. He came back after he got it then he serviced the dishwasher and left. Thankfully, it's been working perfectly since then. So although I'm not able to choose or request someone who has done a good job for us which is a con for me, being with American Home Shield means I can get someone to help me.

I used to have ECM and then I switched to American Home Shield. Two weeks ago, we made a request with AHS for my ice-maker. I placed a claim online and then I called. A guy came and fixed the ice-maker. It worked for three days, but when my husband and I went for a vacation, my daughter and neighbor came and saw the ice-maker was leaking from the fridge. The ice-maker was not working and the fridge as well. My husband came home one day before me and placed an order with AHS. I then called back and spoke with a person there. She said that this was a recall and to let the guy come and check on the ice-maker. If it’s something else with the refrigerator, then they would charge for the repair. I asked to cancel the service until he comes and checks the ice-maker first. I called him yesterday and he said that he was coming today to double-check for me.

Our refrigerator is a built-in and the freezer was a poor design from Jenn-Air. It freezes up top and ends up with like the whole pan freezing. And then the freezer isn't cold because all the components are frozen. When we first filed the claim, they told us that they were going to send someone from Kingman which is 60 miles away and we happen to know there's a place two miles from here that works with American Home Shield and works on our fridge. We asked if we could get the one that's right here in town since Kingman couldn't even get here for a week. They said that they'd call back and hopefully with the way it’s cycled, they would be able to get the ones that are nearby. We ended up getting the one that was just right close to town and canceled the one in Kingman. They were really good. They had to order a part and come back a week later which they did. They replaced that pan that froze up.

I’m going on my second year with AHS now and, so far, I’ve filed three claims. Usually, I do it online, then they set the appointment. It's all scheduled when I log in and do the claim. The last call I had with American Home Shield was for a blown fuse on an air conditioner and they fixed it the first time. The contractors they send do well, overall. The only time they did not resolve an issue the first time around is when parts were ordered. They had to come back and put the part in. I'm happy with AHS and I recommend them all the time.

I filed a claim with American Home Shield for what I thought was a plumbing issue but when I took pictures and sent it to the tech that was going to come out, he said it was an HVAC issue. So he cancelled that and I submitted it for the heating and air. It was a fan that had burned out. He said, "It’s really a good thing because if that backs down, it causes carbon monoxide because it’s a gas furnace." The fan was attached to the vent where the gas comes through, and it wasn’t pulling the exhaust out and it was causing condensation, which was dripping on my basement floor. And the contractor took care of it.

It’s always been good with the reps at American Home Shield. I’ve dealt with them for years and I've been happy with their customer service. The contractor for the air conditioning and heating has been great. The only problem I ever had was this one pool company. The guy was obviously just looking to make more money. He denied the claim for lack of maintenance. He was saying the pressure was too high and it caused the PVC plastic pipes to crack. I told him that was not possible. The PVC pipe had to be able to handle two to three times the rated pressure. If the household pressure is 40 to 80 PSI, it's got to able to handle at least 160. It was running 23. How did 23 PSI crack that pipe?

I had a leaky water pipe in the ceiling of the kitchen. I called AHS on a Saturday but we had to wait until Monday. We called back on Monday and got a number to call. The contractor came two or three days after and they did a good job. However, AHS wouldn't fix the ceiling where the contractor had to cut through. They didn't finish, texture nor paint it so, that didn't look good and we had to take care of that ourselves.

I have an older unit on my home when I put these updated Wi-Fi- thermostats in, and then you have to run a new common wire because the old units don’t have that. I called American Home Shield to see the thermostats for me but the guy was kind of booked and he never came back. I couldn’t keep calling the guy, chasing him around, so I called somebody separately and they came out and did it for $150. Also, the sprinkler system needed updating but American Home Shield doesn't handle that, so that comes out of my pocket too because that’s not part of the contract.

I’ve had American Home Shield for 8 years and their reps have been courteous and professional but I don’t like that they only give me one company to do the repairs. They tell me who it would be and I don’t have a choice. Sometimes they’re really good and most of the times, they send out big contractors. And the problem is it takes them days to get out here and they didn’t even have the equipment to fix the problem. Recently, though, the contractor was excellent. They fixed the ice maker on our refrigerator. I’m satisfied with AHS overall.

American Home Shield's customer service has been good. And it was convenient that when I needed something done, they were very quick about it and when I had questions, I got the answer from one person. I didn’t have to be thrown around from phone call to phone call so that was nice. Our fire furnace recently went bad, and the repair guy got out here quickly to look at it and determined it was unrepairable so I had to replace it. I put the service call in online and the guy who showed up took care of the claim process. He was very friendly, knew what he was talking about, very professional and very prompt. I also spoke to a representative who was very quick to respond to things, and I was told what kind of options I had and that it was my choice of what I wanted to do.

I thought my garage door had snapped a chain so I had someone come out to check it. But it was just in safety mode which was what is was supposed to do to keep it from breaking and the contractor didn't have to do anything. He reset it and everything's fine now. He was also very polite and nice, and he said that if I had any other problems, we can call him back.

We had a few issues with the house and one of them was when our AC broke down. They were able to call me three days after I put the claim in and everything was fixed in less than five days. They had completely changed our AC and everything was working fine. I usually call for my claims but the last one with our home heater, I did that online. About 10 minutes later, I received an email that my case was already referred to a company. An hour or two later the lady called me and said they're coming the following day. They’ve been quick and all the repairs were done outside so they didn't have to go into the house and disrupt anything. Overall, they’re awesome and very professional.

We filed a claim for our washer and dryer with American Home Shield. My husband handled it and while he complained that he didn't like that he had to do it online since we have never done it before, going online worked out. The contractor they sent was very nice and we were satisfied with the job that that person did. Everybody was really pleasant and we'd recommend American Home Shield to a friend.

The furnace didn't start up and we called American Home Shield. The claim process was very quick. The contractor knew what he was doing and he solved the problem. I've been with AHS for a long time. I'm not a handyman, so I need external help.

I've used American Home Shield a couple of times and the technicians do a super good job. I asked questions when I don’t know something but I tell them that if I get in the way, to tell me to quit. Once, I had a leak on the tank and we noticed the water on a weekend so I called American Home Shield and they responded Monday afternoon. If I had anything to worry about, it was the amount of time it took to notify them, for them to show up and for them to get it fixed. The good news for me was the tank kept being refilled so I kept utilizing everything. Plus, they did a professional job and overall, I'm satisfied.

My dishwasher would sporadically work and not run all the cycles. I made a phone call and submitted my claim to American Home Shield. Their contractor attempted to repair it twice but never to got the problem fixed so AHS decided to replace the unit. The whole process took three months and was handled well. A lesser model was initially suggested but my wife pointed out that the one being replaced had particular features. AHS agreed and they stepped up. The dishwasher is not the same brand but it has the same features. The installer that came out and put it in was a really nice guy too.

There have been about two contractors of American Home Shield that were less than satisfactory but their contractors have been excellent in general. Our last service call was regarding our gas water heater and they resolved the issue partially. They are to come back to extend the flue and do something with the pilot light but we've been away from our home there so they haven’t been able to visit and finish that project. Nevertheless, we recommend the program to anybody that gets involved in a real estate transaction. We're very happy with American Home Shield and intend to renew our current policy with them whenever it expires.

I’ve filed a claim for the washing machine about a month ago, and the reps recorded from the initial report what was going on with it and they set up the appointment. We were doing it online, going back and forth with dates and they kept canceling out something, but we got that all resolved. There was also a bit of a confusion on how the claim process worked because when I called the original maintenance person and he came out, he was kind of cryptic about what he was doing, how he was going to do it and what had transpired. He didn’t tell me those things and he said, “Well, I think this is covered but I'm not sure.” But everything worked out fine. The replacement part came in the mail and then he came and installed it free of any charge. I think highly of American Home Shield and I've recommended them to another house that I'm selling.

The damage that was done to my home through the contractors that American Home Shield sent out was awful. The people that they have contracted with are not professional, and very unskilled. We had to go all the way through the Better Business Bureau. There were a couple of claims on an appliance that I did over the phone. I waited an hour and a half just to get to a person. It had been like that in the last two years.

American Home Shield has been good for us and we’ve been with them for 5 years now. We like them and I'd tell my friends that having a system like AHS will meet their needs if something breaks in their house.

I had a great experience with American Home Shield. Last month, I submitted a claim online as our fan motor went out. The contractors who came by fixed it right on the spot. It's now working excellently, and I could not ask for better service and it's a whole lot better than my last. The guys were professional and nice. I'm thankful I have them as my home protectors. Without them, I do not know where I would be at today. They all do a wonderful job.

My most recent claim with American Home Shield was for the plumbing. The garbage disposal leaked and I did the claim online. Someone’s company was contacted and they did an excellent job. The contractor came in and did what he could to fix it but in the end, he decided it was easier to replace because the parts inside were rusty and it would probably start leaking again. So, I appreciate their honesty on that.

I've had a good experience with American Home Shield and I recommend them. They have been with me for five years now. Recently, my kitchen sink was backed up. I went online to submit a claim. It's convenient so if I need to put in a request, I can do it anytime and it’s done. I get information by either phone call or email. American Home Shield sends out professional and polite contractors. They come in and get the job done.

My furnace issue was acting up a couple of nights, so I submitted a claim to AHS online. I was looking at home warranty things and the people in everything I came across did not bother calling 'cause they're going to sit down on the phone for a day. When the contractors came, the furnace wasn't doing what it was doing, so they had to take an educated guess on what the problem was and they may have gotten it. It took a couple of days to get the parts in, but fortunately, the weather was 50 degrees here so the furnace wasn't the end of the world at that time. If it was a wind chill of 2 degrees out, I would have hoped they acted faster.

I’ve been with American Home Shield for six to seven years and have filed several claims with them. I usually call to file my claims and the interaction goes well, though sometimes I have gotten operated quickly and sometimes I've had to wait. The technicians are professional and they are fine for the most part. However, I had one experience with a heating and air company that was not pleasurable. They were accommodating, but at that time I wasn’t here. My mother was staying with my children in my house so she had to conduct my business for me and she wasn’t satisfied.

AHS came out for the clogged sink in our master bathroom. It had been going on for a while and then it got worse. They had to come out a second time since it wasn’t fixed, but since then, it’s been fine. It took them seven days to get it fixed completely. If we submit a claim online, it’s super easy. But one of my biggest complaints about the company is that when I try to call, I'm on hold for 30 minutes at least and then end up submitting online. They could have a better customer service. Nevertheless, the people I talk to are usually friendly. There was one contractor that I was very unhappy with and they tried to reschedule me with them again which was one of the reasons I had to call. Other than that, the other contractors had been good.

My most recent claim was for a refrigerator appliance being repaired. American Home Shield sent the person out and they did fine. It's the people they pick to come out and do the actual work that ends up being the problem. I had to recall them back in and they're sending the same person out because it really wasn't fixed. The tech thought that he'd picked up the correct part to fix the refrigerator, but it didn't fix it. We tried to call him directly and left a message for him that it's not fixed, and he hasn't responded. The problem is they get people that are not necessarily in the area. They're way out of the area sometimes so it makes them reluctant to come back. The contractors don't like to travel that far. AHS should pick the most reasonable type of people to work with.

A few years ago, American Home Shield forgot to let me know that my policy was expiring and we went a couple of months without service. But they were able to reinstate me and that was the biggest problem I've had which happened four years ago. I've recommended them and I would say to others to get them. They're really good. I recently filed a claim with them for the refrigerator in my rental property in Florida. I did it online and it was easy. I don’t call them anymore because there's usually quite a long wait. American Home Shield has done well but when the contractors came out, they misdiagnosed the problem on the refrigerator and they didn’t put the right part in. Then they took a long time to come back out and put the right part in so my tenants were frustrated with them all for that. They also told me to ask American Home Shield not to have this company come out anymore.

When I called American Home Shield for an electrical repair, I waited for an hour. Their reps did good and were very helpful. The electrical company then called and set up an appointment that day. The contractor was a cool guy. He was very professional and easy to work with. He listened to what the problem was, took a few minutes, diagnosed it and seemed to come out okay. The only thing that I would like to suggest is if they could maybe call a few days afterwards to check in on me and see how things are going. They did that a couple of times but if there was an issue then, I had to track down the contractor again. Other than that, I would and have recommended AHS to all of my friends.

I’ve been with American Home Shield for almost a year. I recently called them because I had a drain that was stopped up and it took a long time for somebody in customer service to get to me. I wish they could do it a little faster. I know everybody does things online today but I like talking to a representative. Otherwise, American Home Shield is a good investment. The technicians did a good job and were first class.

My experience with American Home Shield was really good. I called and got an answer without having to wait very long. Then the contractor came out the next day and was very nice. He took care of the issue and repaired my water heater. That was the first time I’ve had to use the warranty since I’ve been paying it and it was definitely worth having the service and paying the monthly fee as opposed to having to come up with a lot of money for a new water heater.

Submitting a claim with American Home Shield was fairly good. My husband did that and he was satisfied with how well they responded to our calls. They have sent the best plumbing company to us. One time, one of their older techs worked on the water heater and he was remarkable. For the last couple of times, we've had a couple of young men and they were polite. Also, they worked to make the customer happy because their work was good. I would recommend American Home Shield. Aside from receiving good service, there's also the security that we have something to back us up if something major happens, which is nice when you're retired and on a limited income.

One of the toilets on the second floor of our house was not working properly so I called AHS. I've been a member since last year and this was my first claim. They sent out a guy immediately. He made repairs and was in and out within 15 minutes. I've had an extremely good experience and I was very pleasantly pleased.

We were having some problems with our toilets which were not that old since they were replaced three years ago. They were making this singing noise. So my husband, Allen, ordered all of the Kohler innards parts and American Home Shield dispatched Mouthly Plumbing for the repair. When they got here and started working, Allen was with them. We watched the video on how to do the repair and Allen could tell that the repair wasn’t being done right. At that time, we were having another problem with our garbage disposal. It was leaking so they fixed that. After they left, when the toilets were flushed, we’d still hear this singing noise that lasts a while which obviously meant the repair wasn’t done correctly.

The guy who was sent out by American Home Shield for the furnace was great. He finished the job right away. He was in and out within an hour. So far, so good. The people that American Home Shield uses are all class acts. I've used a couple of different ones for my refrigerator, my washer and dryer, and my dishwasher. They came out once, and the services are always been good. It's fast. The only thing is I've recommended American Home Shield to a few people and all of them tell me the same thing - they can't get through an operator. I've told them to try submitting claims online and they said they'd rather talk to people. Online is definitely the best way to get in contact with American Home Shield.

My oven wasn’t heating up at the right temperature. I called AHS and the rep was very helpful. She made sure I got referred to the right people. Also, the contractors were professional. They covered their shoes when they came in the house and did what needed to be done. I’ve gotten good service from AHS so far and it turned out better than I thought it would be because I've had a couple of repairs. I'm very happy with American Home Shield and some of the service people who came out have said that this is one of the better plans.

I've been a customer of American Home Shield for five years now and the last experience we had was an issue with the air conditioner unit upstairs in the attic. The provider had to go over to my house five times for different reasons such as to add Freon, to order and install parts and double check the status of the working unit with them. Comfort First was the heating company and American Home Shield was monitoring the progress and the status of the work order the whole time. It was a positive experience.

I am a homeowner and called American Home Shield back in August 8th, 2017 for repairing my A/C and they denied the claim saying that the damage happen to my A/C is on first month when the insurance won't cover it. Anyway I call them and cancel the service from August 2017, but they still taking the money out from my bank account. The agent I talked was very rude and did not help me at all. I spend $3200 for replacing the A/C. The service sucks. Please nobody takes this insurance. Thanks.

We have been with AHS for several years. Three weeks ago our hot water heater was not providing hot water. We contacted AHS for service and they sent a plumber out to assess the problem and repair it. A day after the hot water heater was repaired, we again had no hot water. To make a long story short, AHS sent the plumbers out 4 separate times to repair the problem, twice in one day. Still no hot water. AHS then suggested it may be an electrical issue. An electrician was sent to our home and the electrician confirmed there were no electrical issues.

I have a policy, needed work done and they want a credit card for their $75.00 dollars, I always pay cash. Had to wait over an hour for a person. I have been with them for over 7 years and no issues, I think I will not renew after this issue.

We recently had a hot water heater claim with AHS. Their site was very user-friendly and I submitted the claim easily online. The contractor that came out did a good job. They were polite, friendly and very nice. The guy knew what they were doing and the entire installation process was almost seamless. However, it took them about a day and a half by the time they got the fitting done. They had to order the hot water heater then get approval from AHS and took a couple of days to get all that done. AHS charged us $75 just to get somebody out and $280 for replacing the hot water heater and it’s too expensive.

I called American Home Shield when our garbage disposal and the pipes around the sink were not draining. The AHS rep was wonderful and the contractor was really friendly, on time and quick. It was a great experience.

We had someone come out to work on the plumbing. He did a great job but the day after he left, I noticed that our water heater wasn’t producing hot water the same rate it had the day before he worked nearby. He had turned off the main water. So he came back out and found there was a lot of sediments in the filter and it was a result of his work. If there wasn’t enough water getting in, the tank’s heater could have burned out and would've led to bigger problems. They took care of the problem and it was nice that it didn’t cost anything.

I had American Home Shield at a previous home and for the repairs we've had in five or six years and for what we paid, the warranty has been good for us. I've called claims in before but I realized doing the claim online is just as fast. The contractor called me the next day and then they were out two days after that. The contractor also answered the phone and there was good communication. The furnace could not be repaired though. It was too low and parts weren't made for it so it was replaced. There were certain code changes since the mid-90s that I was responsible for but the only thing I basically really had to pay for was to get the furnace up the code and I saved quite a bit over having to buy one out-of-pocket.

My slide-in range wasn't dependable. Sometimes I would turn it on and it would work and sometimes I would turn it off and it would go off and tell me that there was an error and F3 or F2 would flash on. I called American Home Shield and it was very difficult to get a hold of them, which was a bit frustrating. When I first got on and made the claim, that wasn't so long, but sometimes I've waited for an hour. They told me they would replace it with one similar to my stove, a slide-in GE stove, so I looked in three different stores here in Greenville trying to see what that stove looked like, but none of the stores carried it. All I could do was get a picture of it and the measurements. I checked my measurements on my stove and on the printout that I got on the one that they would replace it with, and they were the same. I called them back and told them that I would accept that.

One year was free from the seller and then our water heater went out right away so we continue to use American Home Shield and I've had multiple things fixed and appliances replaced. The water heater went, the refrigerator went, and multiple parts in our pool because I covered the pool after a couple of years. For $50 a month for me, that’s definitely a value. I file claims over the phone and online was a little confusing, but I probably would do online going forward. The terminology was confusing. I said faucet but it was a stoppage so they had to resubmit it and cancel the other one and it cost me a day.

We've used American Home Shield so many times. Usually, we get a good response but we wanted all of our appliances covered and they didn’t get it extended to all of our appliances so we had to call a couple of times to do that. The contractors have also always been very polite and right on top of things. They tell me exactly when the part is going to be in if they don’t have it and they give me a time when they're going to be here. They call or text before they arrive and I couldn’t be happier with the service.

We moved in our house in February and we like the American Home Shield warranty on it. We used it three times mainly for little plumbing leaks. I always call in to submit claims since speaking to someone makes me feel it’s getting me handled. I would call first thing in the morning otherwise, there would be a really long wait time. If the wait time was more than 15 minutes, I would call back. We have a rep from AHS that comes in periodically. The contractors were super, and they fixed the leaks and tightened a port that was loose. And we were not just looking for fixing those, but we were also looking for little things that they might be coming back for. They were very thorough, cordial and professional.

I had American Home Shield look at and then replace a refrigerator and washing machine. I called to submit the claim. I had to wait a little while but got through. The sent contractors were courteous, on time and very nice about coming. Both the fridge and the washing machine had to be serviced first to see if both were really out, and they were. They couldn’t replace the parts, so AHS was very timely. I picked out new ones, and they replaced both for me. I'd tell friends that with AHS, everybody is taken care of. I've renewed them for next year and I would recommend them.

When I purchased my home, I got a one year paid home warranty plan from American Home Shield and I have them for four years now. Recently, the furnace broke so I put in the request online and that worked fine. The company that came out had really great customer service and they fixed everything right away. They were the same company that came last year when it broke, too. I have referred people to AHS and I said it's great to have, especially for people who don't have a lot of money in the bank for when something does break down.

My disposal unit stopped working and it started leaking. I filed a claim with American Home Shield online, and it was very speedy that way. I then spoke with a rep to set up an appointment and the contractor did a good job. It was fast and everything that I asked for was done well.

I liked the contractor, Thornburg, who helped me with the AC. He’s really polite and did a good job. I’ve had two different issues with the air conditioner. The last time was when the fan motor went out and they got it fixed. The other time was when the contractor thought the AC had a leak in the coil and he put some Freon in it then it worked fine after he left. Normally, we pay the serviceman but AHS changed that. I got a letter in the mail telling me I owed $75 for the service fee. I got all that settled and I called probably 50 times to get that straightened up but it was almost impossible to get a hold of somebody so I gave up. If they think I still owe them then they’ll eventually call me. AHS should make it easier to get in touch with them. Still, I liked my experience with them.

I had some air conditioning problems. I submitted an online claim with American Home Shield on a Friday evening after 5:00 PM and the repair was done between noon time and 1:00 PM on Saturday. A part was needed to be replaced and it was done quickly and very nicely.

I've been with American Home Shield for a couple of years. We were in a financial difficulty and in anticipation of things going out of whack in our household we did some exploring. I have heard good reports about American Home Shield from a lot of different vendors and decided I would go with them. They are awesome and very consumer-oriented. They take care of their clients. They always go over backwards and pay attention to their clients. I file my claims over the phone and they get to me in a reasonable amount of time. When I've had to talk to them, it was during the firestorm or during hurricanes in Texas. They were overwhelmed and that they even got to me was amazing. Plus, their techs have been good. Though a while back, the air conditioner guy they sent out was not as knowledgeable, but the claim was rectified quickly.

The reps are fine when I talk to them, but I have to wait about an hour or so before somebody from American Home Shield would answer me. Last time, the contractor came early and he was professional. He got the stuff that he took off, the leak was fixed, and the performance was better than before. I’ve been with American Home Shield for over 20 years now and they are good. I’m happy with them. Whatever your contract is, they live up to it.

I submitted a claim online with American Home Shield for a water heater issue. The contractor they sent was very polite, professional, quick, easy to work with, and funny. He told me that he can fix the issue and that it wouldn't take long. I asked him if he wasn't ordering the part and he told me that he got three of them in his truck. Everything worked out great and we are glad to have AHS warranty in our house.

Our furnace was blowing cold air so my wife called American Home Shield to put up a claim. That was a Thursday and it was starting to get cold up here in Minnesota. Someone got our claim, but they couldn’t service our area in Saint Paul. So, we were on the phone quite a lot on Friday trying to figure out what we can do and each time I was on hold for over an hour. It was a little ridiculous that I had to be on the phone for that long. Eventually, someone came out on Monday and it took him less than an hour to fix the furnace. He did a good job but won't be continuing with AHS next year. Most of our appliances are new, so I don’t think that we'd need it.

A faucet in our shower goes hot so we put the claim with American Home Shield for repair. I did it online and it was easy. I had to call the first time that the person came. He replaced the faucet but I think it was not totally repaired. It was still dripping because the faucet does not completely close. So we called in for a second one and at that time he asked me to wait for over two weeks to see if he could bring us stuff by himself but he did not. That’s why we called once more and that was when he fixed it. He replaced whatever was initially put and he fixed the problem for us. I've been an American Home Shield customer for about more than 10 years now and I know for older homes it is only somewhat good because they don’t cover everything. If something breaks it's okay but if it's for replacement it is not that great.

We submitted a claim with American Home Shield that had to do with an appliance and it wasn't difficult. We had to call and we spoke with a representative who was very professional. But they could improve on checking the quality of the contractors that they send out. The guy came in and kept on looking at the appliance, going back to his car and looking on his computer then coming back in. First he said that the machine was working with a problem then he was going back to order this gigantic part. I called the company a week later asking if they had ordered the part and when they thought the part was going to get there. But the lady said the case was closed because the contractor couldn't find nothing wrong with the machine.

We never use our tub but when we happened to use it, the cold water wouldn't turn on and off. We submitted the claim to American Home Shield online and it was easy. You just follow the steps on the website, and then they call you and contact you to confirm the time. It was great. The guy who came out was very professional and got right on it. He was exceedingly good at what he did. He had it fixed in no time. The tub has been perfect since then. If it was something serious and the guy didn’t know what he was doing, it could’ve been terrible. I would've had to replace tiles and all kinds of things but he totally knew what he was doing.

I've done the past couple of claim submissions with AHS online because it's easier since I have a little one. Also, it's been late and it's just quicker for me to just sign in and fill up the form. Then usually the next day, I'd get a call from someone. My dishwasher wasn't draining any water on the bottom. So, the contractor came as quick as possible because it was around the holiday. They gave us a 10 AM to 2 PM time frame and they came around 11:30. They were professional and took probably 20 minutes or so. They did a fine job and my dishwasher's working since then. The same company came before to fix our dryer.

I’m happy to be an American Home Shield client. We’ve got an older home and we’re starting to encounter some problems. I’ve enjoyed their help with the furnace, the microwave, the oven, the dishwasher, and recently, the garbage disposal that failed. The contractor promised that he would come between 8:00 and noon. He was the owner of the company and he arrived at 8:15, replaced the garbage disposal and was gone by 9:00 AM. Now, the garbage disposal works fine.

The contractor called me almost immediately after I filed a claim with American Home Shield and had a guy here the next day, and he got the issue fixed quickly. One of my rental houses had some air conditioning and heating duct in the attic that had disintegrated and split, and he replaced some old flex coil ducting. I looked up in there and it looks all good. I'm very satisfied with AHS.

Something went out in my dishwasher and it wouldn't drain the water out. I submitted the claim to American Home Shield's website. Once we set the date, the contractor arrived on time. He was great and very informative. And he wasn’t able to fix the dishwasher because it was outdated, but he gave me the option as to what would happen and how to get my dishwasher back from the claim. But I still haven't heard anything from American Home Shield as far as the payback. Before that, they used to give me money ahead of time to get the part, which I think was easier. They should have an easier way to file for reimbursement because I have been waiting for maybe a month now. American Home Shield is a great medium but they still have some work to do.

Submitting a claim with American Home Shield is relatively easy. The contractors call to say what time they're coming. They set up an appointment. Once they set up that appointment, they show up typically on time. If they're running 30 minutes late, they give us a heads up or so. They come and get to do the work. Once the work is all done, they let us know. They show my husband what the issue is before leaving so we know what's wrong. The washer is working better than it worked before, which is great. The process with American Home Shield is fast and painless. I don't think much about the money coming out because I know that if something happens, it will be taken care of right away.

I had a problem with a heater in the garage. A guy came out and he said that it was a space heater. When I called back to ask what the prognosis was, they said they weren’t going to do anything because it was a space heater. I told them it’s built-in to the wall. When the second guy came, he said it needed a thermocoupling. He took care of it and it’s been working fine. However, American Home Shield tried to charge me again. When I called, they said it was going to be cleared up, but I got an email saying that I’m still behind in the payment.

We had a problem with the sump pump in the house. I called American Home Shield and set up for someone to come out. A technician came out and he said that he couldn't look at or service the pump. It was evident that it was having some kind of issue but because he can hear it actually working, he couldn't service it. They left and the same problem continued to happen. We called back American Home Shield to see if we can get a service. They sent out the same group and they picked it up on American Home Shield’s end but they never picked it up to come into our side. I couldn't get in contact with them directly so I had to send a message through their call center. I asked them to make sure to tell American Home Shield that they are not going to take the job. They got the message and they went ahead and canceled it out with American Home Shield.

I've been an American Home Shield customer for 10 years now. It came as the home warranty for our first house for two years and then we picked it up for another few years. We bought another house and I had it consistently for the last five years. Our cooling stopped working recently so we filed a claim with AHS through the website via my mobile phone and entered the information that they asked for. Most recently, when you file a claim, they allow you to pay right then.So, I don't have to write a check or give my card to the contractor that comes up to the house and that was a good change.

I submitted a claim with American Home Shield for our furnace and everything was fine. I did it over the phone. I tried the online and I did sign the online but it wasn't friendly. I had to wait more than 30 minutes on the phone but the experience was fine when I got a rep. And the contractor who came was perfect. Though, they had a problem and had to come back. And then it was taken care of with no problem the next day. We’ve kept American Home Shield because it has been beneficial and it's worth the money. We’ve spoken to several people over the years about it and just recommended them to somebody while I was in the car, a few months ago.

The reps that I've talked to from American Home Shield have been professional. However, I don’t like that when I call to submit a claim, I get an automated stuff. But the two people that I've dealt with that came out to fix things were great. My microwave shuts off and the contractor couldn’t find the problem. He changed the sensor, but it didn’t do it for him. So I told him not to worry about it. When it goes out, I'll call AHS to replace it.

I put a claim with AHS for my refrigerator and I was not contacted by anyone. I put in another claim and it said that I would have to make a payment and they would withdraw it from my account. The second one I did, I had to pay upfront before somebody came out. The technician that came was professional and knowledgeable. He was looking for the serial number and he knew where to look. He looked into the problem, took a picture of it and two weeks after, they told me that they could not locate the parts needed for it to be fixed. I’ve been calling all of the September and October, and even reached out to their Facebook page and it said someone from their social media department would contact me but nobody did. My ice-maker's still not working and that is an issue.

The contractors that American Home Shield sent to fix our toilet were great. And I was satisfied until I had a problem with American Home Shield. I thought I had the same coverage as I had before but my garage opener wasn’t covered. I always tell them to give me the maximum coverage for everything and I was really surprised. With the newer service, it’s an additional charge and I didn’t have it. I had to come out of pocket for $300 to fix my garage door. So, I was really upset. I called about that and I spoke to someone and was told that they will call me back after going over it with the manager. They never called back. That’s ugly because I've recommended so many folks to them.

I submit my claims over the phone and my most recent claim with American Home Shield was a leak in my shower that has been resolved. I have good interaction with the reps and the technicians sent out are very professional. However, I didn’t like that I got a screwed up bill payment. We always give our credit card on the telephone. Then we received a notice that American Home Shield hadn’t received a $150 from us, although my husband took care of it right away. Nonetheless, I absolutely recommend them.

I’ve been using American Home Shield for 15 years. The parts of my dishwasher rusted and were broken, and they ordered the parts then the contractors came and fixed it. The contractors let me know that they’re coming and they came on time. However, it is difficult to start the paperwork if you don’t use a computer. Plus, the AHS website is not user-friendly. When I paid the $75 service charge for the dishwasher, they said the work was completed which I knew was not the case because they ordered the part. There was no place on their website to make a comment that the work was not yet complete. In this age, AHS needs to be a little more computer-savvy and have easy access for people in all forms.

The garbage disposal would not turn on and because of my work, I kept forgetting to file a claim. When my father came home and complained about it, I finally filed the claim with AHS online. I've had the service for about a year and now it's getting a bit easier when I need to go in and file a claim. I like the option where I can pay the deductible up front. I used to pay at the time of service. And for one claim, I had to pay at the time of filing. With the latest time, I had a choice of whether to pay it at the time of filing or at the time of service. One time, though, I was frustrated because I was on hold for nearly an hour to talk to somebody and could not get through to ask a question. After that, I try to avoid calling them because of the long wait times.

Don't make the mistake of purchasing a home warranty with AHS. To start, you are on hold for 1-2 HOURS each and every time you have to call them about a claim. Then they never have any answers and have to ask someone else while you wait on hold AGAIN. This last time our phone call was "disconnected" but I would be willing to bet we were hung up on because we requested to speak with a supervisor. They constantly say things to appease you but never follow through with it. For example: I'm going to forward your claim to dispatch and they will get a hold of you in 48 hours.

I have had American Home Shield most of the time since the 1980's and have always been satisfied until now. Maybe this company has gone downhill. My natural gas furnace quit and I called AHS who sent a contractor to fix it. The contractor said I needed a new furnace. Checking online for a Goodman GDS808004BN the list price is $650 plus installation. Supposedly, AHS paid for the furnace, disposal of old, and installation, but not the modifications required since the furnace was physically a different size versus the old furnace (2002 model and different brand). I expected AHS to cover the cost of replacement including any modifications required due to different size furnace unit, but I ended up paying $1850 so what was the point in having AHS. I paid them nearly $600 a year for the warranty for years. They should have paid for the furnace and installation minus my $100 deductible.

The provider they sent to my home did a great job, However, this is my first time filing a claim with AHS. I was very disappointed in the 2 day scheduling time for a furnace repair in the middle of winter, especially given that I was able to contact several local companies on my own that were able to come out the same day. I called AHS multiple times to try to speak with someone about getting another provider assigned and was on hold for more than 35 minutes each time I called. I was never able to speak with someone at AHS and have already began looking for another home warranty company.

In August American Home Shield (AHS) inform me to chose a refrigerator which AHS provided as replacement for the old one. The only brand for me was GE which was too deep for my kitchen space. Since AHS did not offer me any other option I had to pick up one. When GE delivery truck came to my house. The movers measured the kitchen door, and told us that the kitchen door was too narrow for the fridge to go through by 1/2 inch. They did not move the fridge down to the ground or into the house, took the fridge and left. In Sept. AHS staff told me to order a fridge on my own, price not exceeding $854.8. The staff also told me that if the movers moved the GE fridge into my house but could not fit into space, then took it away.

There was water coming out of the refrigerator. The technician fixed the sealer on the doors, and after that, he recommended that we change the filter, which we did. We started trying to use the ice maker but it wasn't working. We realized that it was broken and it had to be replaced so they did. The contractor that was sent was clean and he explained what he changed at the end. He fixed everything really well. American Home Shield is very recommended.

I’ve had American Home Shield for 15 years now, and I’m possibly quitting them. I called them to get the back wall fixed because they came loose. The guy was able to snap everything back in place, but the door frame was cracked above where the handle is. When I told the lady on the phone that I was thinking of quitting since my membership ends this month, she said that she would make sure that everything gets fixed, and she got the guy to come over. He said that the handle is no longer available. So, they would have to replace them. But I’ve been waiting for two weeks and I didn’t hear from anybody. Either the company or AHS should get a hold of me and at least tell me if they would not do it.

My air conditioning wouldn't come on and I had no idea if it had the wrong fuse in it. The problem was the heat wouldn't come on and the thermostat was wired up wrong. I had just moved in last January and somebody had put the wrong fuse. When I got American Home Shield, I thought it was $125 for a service call. I thought air conditioning and heating go hand-in-hand, but they charged me double service calls and I didn't like that. It's not like I called two people to see my unit. It was just one call, one guy. If the guy had to come back out the next day, then that's another call. Homeowners don't know that. If I had called a regular air conditioning guy, he wouldn't have charged me extra. The contractor that came was great and did a good job, but I'm very dissatisfied with my experience and I won't recommend AHS.

I went to California on a business trip and when I came back my house was flooded. I submitted a claim through American Home Shield's automated system and I didn’t like that their wait times were extremely long. We have to work and nobody has time to be waiting for two hours on the phone. If you get American Home Shield on the phone after two hours and you forgot to ask them on another question, that’s going to be another two hours of wait. They didn’t even have a callback option, which is the worst, and when I spoke to somebody, I was told they were understaffed.

I had several plumbing issues around the house. Individually, it was small, except for when the water heater started leaking. And so I monitored that for a little while. We went out there and saw that there's always a little bit of water at the top. I then noticed an increasing amount of rust on the water heater, which led me to believe it was nearing the end of its useful life and was about to fail.

The washer had been worked on several times and the technicians were out three times that last weekend before they finally said there was no way to repair it. So the technician submitted the claim and we got an “okay” from American Home Shield to go ahead and replace it for $604 and some cents. We've already sent the receipt into American Home Shield last week to show that a new washer and a dryer were purchased but I realize that the $605 is the only thing going be allowed.

We had a leak from our disposal and it took 10 days before it got fixed because the people that American Home Shield recommended initially didn’t come. They were coming the next day and then they didn’t. The company they used wasn’t exactly really helpful. By and large, the people that they’ve used have been moderate. Their reps are usually helpful but trying to get through them takes 45 minutes to an hour. And that’s a little irritating. So those are a couple of really major items that they need to improve upon. Otherwise, we’re quite happy with American Home Shield. Everything's been working well now. The upstairs air conditioner has been a problem, but at the moment, it’s repaired. However, they've had to replace a total amount of Freon to the tune of $800 and then three months later, the same thing happens and I'd have to repay the same $800 because it’s past the critical period. That’s also irritating.

I recently submitted a claim for my washing machine with AHS and I had a wonderful experience with them. Their contractor came in and they had to order parts. Then they came back, fixed the other problem and the washing machine is working great now. I try to use the same contractor and I have to call to request for that to happen because when I go online, they give me whoever. I had experienced last year with one company coming and yet another company coming. But the worst thing when calling them was the wait time and one time, I waited as much as 45 minutes. Other than that, AHS is worth having and I would suggest every homeowner to have them.

AHS has been great and I've been fine with everything on them. Their contractors have been super too. But when I tried to cancel it because I sold the condo, they never returned my call like I was led to believe so I could make the cancellation official. I now have to call back again and make sure that my contract is cancelled.

My appliances just all hit the fan at once. My washing machine stopped in the middle of the cycle. Then I’ve been having problems with two other appliances, but I was trying to hold on so I wouldn’t have to pay separate charges for each one. The contractor that American Home Shield sent was a real professional. He tried to do the best he could with all the appliances and he was very thorough. I was skeptical at first because I’m here by myself and was uneasy with him coming. But he came in and he made me feel comfortable. He did what he had to do and I was happy about that.

I had a garbage disposal that was broken and I put in the request online. The guy came out and said that it wouldn’t last long. He was trying to use his dirty tactics and ripped me off by upgrading me to another garbage disposal for a $100 extra. He showed me the Chinese garbage disposal which American Home Shield would pay for. He also told me that my line was backed up and he would charge me $450 to do a Roto-Rooter on the line. I told him that mine's backed up and asked shouldn't it be covered by the call. Then he lowered his price to $350 and I said okay.

When I was cooking, our water started coming from the hose at the bottom. I called American Home Shield but the hold time is horrible. It was also during the holidays and I understood they couldn't get to it right then and there so I shut my water off and didn't use the kitchen. The contractor called way in advance before he came into my vicinity. Then he introduced himself and was pleasant, professional and on time. He worked in a timely manner and everything was fixed. My experience was wonderful and I would recommend American Home Shield.

We have a rental property and have had American Home Shield on the houses for two years. My husband submitted a claim online since the toilet in one of the rentals wouldn’t flush. The contractor that was sent out called the renter to inform him that he was on his way. And the renter told me that the contractor fixed it and he didn’t complain about him. AHS had been so much better recently as compared to the claim I had where they didn’t come out for the heating and cooling. We had to talk to the manager to get it fixed. Overall, AHS is a good product and has been all right for us, and I would refer them. It's good if you have rentals in your house.

We have two different problems. Our washing machine is leaking and AHS said it has been assigned to somebody. I haven't heard a thing. We had a problem with our radiant floor heater and AHS sent out a regular electrician who said he knew nothing about the heater. AHS said they'd have to get someone out that knows radiant floor heat. I talked to the tech and he said he would definitely tell AHS that we shouldn't have to pay for a second call. However, again, we haven't heard a thing back from them. It has been almost three months. Luckily, the heat still works but at times we don't have any hot water.

Others should get American Home Shield if they can. When I had a water pipe leak, a punctual contractor came out and he seemed to be an expert in the business. After the repair, the water pipe has been working.

We used to have rental properties and kept them all on American Home Shield. Recently, the heating element of our hot water heater went out. I filed my claim online and the website was very easy to navigate. The contractors called right away and made an appointment. They showed up when they said they would and had the parts with them. They got it done and my heater is working great. One has to be careful with what's covered. They'll always try to repair even when replacing makes more sense. One needs to weigh their options and do what makes sense. For us, we're in a home we just bought. It's better for us to maintain American Home Shield until we understand the home and how the maintenance has been done.

The most recent tech came to repair my microwave because it was making a grinding noise. He said it was because the plate wasn’t rotating any longer, so he fixed it. The next day, I tried to use it and I still heard the same grinding noise in it. He told me he was going to order some knobs that go inside that hold the wire rack up inside the microwave, and then once those came in, that he would call me and bring them back out. Before he did that, I called back. I also left a message and told them that it was still making the grinding noise. I didn’t hear back from him, so I called American Home Shield and told them what was going on. The young lady said that she was going to have the tech come back out. But I don’t want the same person coming back if I've already left them a message and explained that it was still happening.

American Home Shield worked really well. The lady who helped me was great. She took the time to go through all the aspect that needed to define someone to help me on that same day. I've had a lot of experience with them but it was always three or four days that I've had to wait, but she made certain that she could get someone to head out the same day for me. However, when filing a claim over the phone, I might get on the line and it might take me 30 to 45 minutes for someone to actually come on the line to talk to me. I have had people come as fast as five minutes then tell me, "Wait a minute, let me transfer you this next line." Then I get to that line to be told, "Let me transfer you to that line." And when I get to someone, they hung up. And I have to call right back and then my wait time is 25 to 45 minutes again.

The previous owner of our house was with AHS and we just stayed on. My shower was leaking and I filed a claim over the phone. Though the contractor was very professional, AHS needs to follow-up after sending a vendor out. In the past, one company came back and did the same repair. It's costly for me and AHS to have someone keep coming back to do the same repair. But I would recommend AHS. If you are someone like me who does not know any repair people, they are handy and convenient.

My coffee machine broke down a few weeks ago. I’ve been using instant coffee and been dumping whatever coffee I'm done with down the sink. I realized after a couple of weeks that I was dumping grounds in there. My kitchen sink was clogged up and when I run a garbage disposal, things would be coming back the wrong direction and it stank. I called American Home Shield and the experience was seamless. I gave the reps a few keywords and they knew right away that I needed a plumber. They told me I would hear from somebody the next day. But I was slightly disappointed because they couldn't come over the same day. I had to wait an extra day, which was an inconvenience. The plumbers came in here, redid the sink and unclogged it. But the disposal was leaking after they reattached it. But overall, the service was very good. I would recommend them again for anything else.

We had an old leaky pipe that was on the verge of bursting. I called American Home Shield and told them what the problem was. They told me that they will get somebody to call me, and they took care of business. I had no water for a while, but they fixed it quick enough where it didn't make any difference. The technicians were professional and they did a super special job. They gave me no hassle and I couldn't even tell they were here when they were all done. The pipes were fixed and looked better than it ever did. Everybody did their job like they were supposed to. American Home Shield handled it excellently, and I was happy.

I submitted a claim with AHS online for the water leak in our sink. It was easy submitting the claim and the leak was fixed. They were professional and provided a good service. I had a great experience.

My mother has been with American Home Shield for years and we've done really well with it. My sink was all backed up and the contractors came and fixed everything and were very nice and professional. Now the sink runs beautifully and I thank them profusely. I'm an over the phone person and there was a time where I had to wait an hour and a half to get through but they treated me very well when I finally got somebody on the phone. If ever I have any more problems, I’ll get American Home Shield back. I have spoken to my friends and told them they need to get American Home Shield because they will only pay $75.

There was a hiccup in the beginning when I was trying to get our claim scheduled with American Home Shield. I called and couldn't get anybody to answer. Then I put it on the internet, but I didn't hear back from them. I called again, and when I got somebody, it went fine and they scheduled our plumbing right away. I liked that the contractor they sent explained everything. He had all the knowledge and I never realized that there's a plumbing education they had to go through to understand if there are people who can take care of an issue. And because I was asking questions, and everything lined up to the rationale why the smell wasn’t consistent in coming in and out, he said to me that they could do more work, but it's not under warranty.

AHS doesn’t have enough staff to handle the phone and there's usually a one-hour wait time or more, although they're coming up with an appointment system similar to Spectrum where a customer can call in and enter their number then AHS will call them back. Getting through to somebody is a problem but the A-TX Express folks who came out to work on the air conditioning were very pleasant and professional. They took their shoes off and put booties on when they came in the house, represented the company well and diagnosed the issue quickly.

I had an odor in my basement coming from my furnace or air duct. The guy that American Home Shield sent out was very nice and knowledgeable. He couldn't really do anything since the issue was not mechanical but he gave us advice on what to do.