American Home Shield Reviews

The heat in the house wasn’t working and I called AHS on the phone. They sent someone out. I was at home and the contractor was really helpful and knowledgeable. It has been working acceptably since then. It was a good experience and I would recommend them.

The water cannot get out of my AC and American Home Shield fixed it for me. Submitting my claim online was quick and easy. They checked everything, especially the control panel and the thermometer. They found that the the pump was dead so they purchased a replacement pump for me on the same day. The AC is now working well and has the heater in every room. Working with AHS was a really good experience.

We like American Home Shield’s folks. They have been out before a lot. Then, when our microwave was not working, we filed a claim online and AHS sent out somebody promptly. I told my friends about them and a neighbor asked us about our home warranty service and we told them the facts of what we have experienced which were not all positive. But, we still need AHS service.

We're really happy with American Home Shield. We've had them for several years and they've done a lot of things for us. And we've always had good luck with the people that they've sent out to us. They've always been very nice and very courteous that we can’t complain. Our recent claim was for the thermostat which was not working right. I had to call a couple of times when I was submitting the claim before I could get anybody to answer the phone. But I know how busy they were that time of the year and I held on for almost an hour before I gave up. We finally got somebody to be sent out and he came out the day that we called. He checked and sorted the issue out. When he got through the last part, he told us that we needed a new thermostat. I asked him if he could do it so he got one and put it on for us. He even gave us a different kind that we can change whether it’s cold or hot.

I had an issue with my water heater and when I called AHS on the phone, I set it up and got a text back. If it’s a plumber or electrician, they will usually call me within 24 hours. They then sent a plumber out, and it was a good experience. Sometimes I work from 6:00 to 2:00. So, when contractors want to come, I tell them I leave home at 5:00 in the morning and I don’t get home until after 2:30. Sometimes they work with me and sometimes I have to take off from work.

I was selling the home and the inspector said that something was wrong with the heater as it was leaking. Filing a claim for it online with American Home Shield was easy and someone called me that same day to set up an appointment. It was a really fast process. The contractor that they sent was really nice and got there on time. It was determined that there was nothing wrong with the heater and the contractor did a thorough job of explaining it to me. What the inspector was saying was wrong. AHS did a good job and if you are a homeowner, give this company a chance.

American Home Shield came with the house when we purchased it. We also had an HVAC and a humidifier in one that came with the house, and that was always being worked on and was always covered. However, when something big went out on it, AHS did not cover it. They said they should never have covered it since it was a humidifier with the HVAC. But it was the HVAC part that we had a problem with and it was overlooked. That was a bit of a bummer, but that's the only snafu we've run into.

My main unit had flipped off after we had that snow weather and I didn’t know it even had a flip switch because it’s an older unit. So I went online and submitted a claim to American Home Shield when I realized that there was an issue and we had no heat. And then I called to make sure the claim went through and was told they couldn't get to me until Tuesday. Still it went fine.

When my electric cooktop stopped working, I filed the claim online with American Home Shield and it was very easy. They have a little checklist type thing that one can follow. I followed it and I got a callback within 24 hours to set up the appointment for the contractor's initial visit. The repair person was really nice and he came out on time for his appointment. He looked at the cooktop and told me exactly what was going to happen next. He said that he had to do some research to see if he can find the broken part. Then he told me I'd hear back from him if he could find the part, otherwise, I would hear back from American Home Shield.

The air conditioner went out and submitting a claim online was easy. The contractor texted us and emailed us when they were coming. They came when they said they were and they were in and out in 30 minutes. Everything went fine and the air conditioner has been working since then. However, when I ran into problems in the past, I had to talk to somebody and it was brutal. It took 35-45 minutes to get a human being. It’s very difficult and if you have a problem, it’s hard to get it fixed. Otherwise, we’re okay and it works well.

A month ago, the electric furnace stopped working. I filed a claim with AHS online and their website was easy to navigate. I got a confirmation between 15 and 30 minutes from the tech of the company that AHS was going to use. The technician came out and he was good. He diagnosed the problem, put some part and it started working within a couple of minutes. He even changed the filters upstairs for me and told me what to do. Everything was smooth. But I had them come back out when I heard a noise and it felt cold upstairs. The technician came back yesterday and he said there was something but not actually with the furnace. We were feeling the cold air over the garage and the technician said it's because it's cold in that room.

I recently called American Home Shield for my dishwasher and my experience has been great both with the rep that I spoke to and the contractor they sent. The guy who came was efficient and honest. And my dishwasher has worked good so far. Every time I've called AHS, they have always sent someone out timely. And if the problem was not fixed the first day, they always came back until it was fixed. If they had to get a part, they’d always call a day before they come or give me a time even before they got to the house and I appreciated that. AHS has fixed some appliances that were quite old for me. Having a home that’s aging or even a brand new one, it's easier to pay the AHS fee than to entirely replace a brand new appliance.

Everything has been excellent with American Home Shield, especially my most recent experience with them. The refrigerator was not working. I made a report for it and right away, their rep got in it and the contractor called me within an hour for their people to repair it. Then, I was surprised that the repairman came immediately. He was very courteous, knowledgeable and was one of the nicest repairmen I ever met. He checked my refrigerator, tried to solve the problem and got it running again. Then he called the next day to make sure that it was still working. I was very impressed and would recommend American Home Shield to friends. I'd tell them that if they want an insurance to repair anything in their house in case something breaks, give AHS a call.

When I bought the house, my realtor recommended American Home Shield and I’ve had it since 2002. I usually file my claim over the phone and it’s automated most of the time. The people I talk to are always very courteous and helpful. The last two calls that I got from them went to my voicemail since I wasn't able to answer, but they left messages that were informative and nice. My recent claim was for a water heater and they replaced it. I thought the job would take a lot longer but the contractors were done really fast. They explained everything to me after they finished as to what they did and how to expect this appliance to perform. AHS has always been really good and has done what I've expected. The experience has always been great and I would definitely recommend them.

I submitted a claim with American Home Shield online for our dryer and their site was pretty self-explanatory. But the experience hasn’t been good. It was for the heating element that we had paid already four times for the contractor to come out and the part to be replaced. So when the gentleman came out this last time, he told me that it was the heating element again. But I said I wanted the dryer replaced. The contractor then sent the request up and it got approved. And then AHS came back and told me how much they could give me and the model number.

We bought a fairly new home. And we thought we were getting a fairly new refrigerator, but it's not. Apparently, the people who sold this home bought another home and they switched refrigerators. The one we have now makes this horrible knocking noise. It is so loud that it wakes us up at night and sometimes it sounds almost like a gun going off. It was still cooling and working but the compressor was going out and I wanted it fixed before it actually goes out and let my food ruin.

We had a leak that was going down inside the cabinet under the sink. We didn't know what it was, so we thought it was the dishwasher. It turned out to be the actual closet itself, the whole line, the handheld, all of it. The plumber from AHS replaced it, now it's great. He was good and personable. He told us that we had to get the approval and the parts, so we might have more water. He did a really good a quick fix until we got the actual stuff. So, it was fine.

Submitting a claim to AHS was very easy. I just called the people that did the work for me to begin with and they actually started the claim on their own. Usually, when I deal with the AHS reps, it’s a good experience. That’s why I keep going back to them. The contractors were fair. They didn’t try to rip me off and it was high-quality workmanship. Overall, it was great.

My husband submitted a claim to American Home Shield for our microwave. I don't like some of the people they send. A couple of foreigners from Eastern Europe have been rude, surly and aren't very nice. However, some of the others are fine.

I can't say enough bad thing so about this company from the customer service phone hold time, to the vendors they use, the amount of time it takes to approve work. Which never gets approved anyways! They just stall to find an excuse to deny the claims. We have been a customer for over 3 years. The first time we called was during the December 2017- Jan 2018. Freezing weather the east coast was having. We were stuck at home with no heat!!! After 2 weeks they denied a $500 claim to fix a fan. I absolutely hate them. Please beware. They are nothing more than scammers and the funny thing is they get away with it.

HORRIBLE: I have never experienced anything positive with AHS. First and foremost, I'm being charged for something that is suppose to be covered under the warranty plan. Our Hot water heater went out, I opened a service request, and the designated plumbing company came out 2 days later (Rite-A-Way Services, Inc). Not only does AHS not cover the cost of install of the new appliance, they don't cover the cost of any needed modifications for the new hot water heater. Now, we have to wait 4-5 business days for them to purchase a new hot water heater, then another 3-5 days for the scheduling of the water heater to get installed. During winter time, my family of 6 have to about 2 weeks before getting a new hot water heater to be installed, plus I'm obligated to pay $630 that isn't covered by AHS, which was never discussed when buying our warranty.

If you have a basic problem they are ok but God help you if you need to call them. They intentionally short staff their phones. What good does it do them to take your call? We have been without a microwave now for 5 weeks. Our technician claims the missing part does not exist. AHS tells us they will find it. 5 weeks later microwave is still broken. If you want to call them be prepared to spend well over one hour only to then be transferred. Dealing with them is just awful. You have been warned.

I just spent the last few months defending American Home Shield just to be proven very, very wrong. What happened? I've been with them for years now and it's gone from bad to extremely horrible. The wait time of over an hour with no human interaction is real. To the point my property managers are choosing to charge me for the super long wait. Over an hour with absolutely nothing? Who does that? This is insane! I didn't believe it until I just did it 3 times and gave up myself. We are all working adults. Why would anyone want to sit on hold for that long? My question is still unanswered, issue still unresolved and the email function on their website conveniently doesn't work.

I have AHS for our home warranty and I called on 1/2/18 and there was over an hour hold time. I hung up and called again on 1/3/2018 and once again over an hour wait. I filed my claim online on 1/3 and it said that we would have a call from Pool Time within 24 hours. 48 hours goes by and I called them (Pool Time) and left a message. No reply to my message. So on 1/6 I called AHS and was on hold for over an hour and the answer was we will call and leave them a message. I told them that I already have and I just want a new contractor and they stated we have to give them 48 hours to respond.

This company is impossible to deal with. If you need a repair, expect to wait for 2 to 3 hours on the phone listening to how busy they are and they will be with you in 15 minutes when it is already 2 hours. Even the contractors they use say it is impossible to get ahold of them. This is common complaint with this company. I have reported them to the BBB in Memphis TN. Also, Wednesday January 10, 2018 a repairman will be out AGAIN (4th time) to fix my fridge. Started in early October 2017. If you go on Social Media Facebook, look under Class Action Suit for American Home Shield, you will see many more complaints like mine. This is ridiculous.

I think, your service vendors are incompetent, at least the two experiences I had in the last 18 months. In Sep 2017, my electric dryer needed repairs, and All Brand Appliances was sent to my home. The techs came twice for a dryer repair. First visit, the tech said the dryer vent clogged by lint is the problem that dryer takes two hours to dry the clothes. I had cleaned the vent before, but he still insisted that professional cleaning was needed. Then I told him to check the heating element, which I suspected one of them not working due to current draw that I checked. He finally agreed and found out one the two heating elements was bad and ordered the part.

After my original review was posted, someone from the AHS social media team contacted me and resolved the issue in a timely manner.

My kitchen sink had a leak and I couldn’t use it. Filing a claim online with American Home Shield was so easy and the people that they sent were polite and on time. They said their name when they came in, they took care of what they were going to take care of, cleaned up and left. They were able to fix the problem. AHS has been great.

In the bathroom, the cartridge was broken and the water was stuck in and the flow was not an easy motion. I submitted a claim to AHS online, which was easy to do. The contractor came and said that he needed to fix the cartridge, and so he did.

There are times when my dishwasher leaks and I submitted a claim with American Home Shield to have it repaired. We did it online and then they charged us. They then got somebody out fairly promptly. However, this has been going on for two to three months. The first two times that people came out, they replaced the parts and it did not leak anymore, but it has eventually started again for no apparent reason. This would be the third time and I tried getting a hold of the technicians, but they must be on vacation due to the holiday. It's irritating that if something doesn't go quite right, we could never get a hold of them on the phone and there's never anyone there to speak to. It's always done online. Other than that, the contractors that they use are good. I would recommend them.

American Home Shield solved the problem with my heater and they were outstanding. Once I called, I was able to get to their reps who were very helpful and prompt. They explained to me the procedures and were able to find me a company that was available in my area. The contractor who came out was very professional, knowledgeable, and on time. AHS kept me on schedule to let me know where he was at. The heater's working very well now. I would refer American Home Shield to my friends. They have very good customer service and would give the best.

I had a stopped-up tub and I needed a plumber to get it undone. I called American Home and told them about the situation. They dispatched a plumber, and it went pretty smoothly. The plumber called me back within an hour from talking to AHS, scheduled a time for the next morning to come out, and was out here the next morning. He knew exactly what he needed to do. He had the right tools and he had the tub cleared out within 30 minutes. Everything worked real well. The warranty is worth it.

I recently had a plumbing issue, and I used American Home Shield's online incident kind of reporting. I got a response within a couple of minutes. They called me and tried to schedule an appointment for a plumber to come out. Their online system is pretty user-friendly. It's also pretty fast. Within a couple of seconds, I was able to navigate through and put a ticket in. The only thing is the system is kind of limited. It doesn’t give options to do multiple things that come up. It just gives one thing. When I had other problems in the past, I had to call them and tell them there was more than one issue. If I go online and put in more than one claim, I get charged $75 per incident. And then when I call them, I usually have to wait on hold for an hour and a half. So, the online incident thing is much more effective and quicker. It sends out an alert to whatever services you're trying to get them to do. They get a notification very quickly, within minutes.

We have a house that was built in 1925. We love it dearly but it was a project beyond our wildest dreams. We had leaky toilets and a leaky refrigerator at our rental and the tenants were complaining about it. Filing a claim with American Home Shield was totally easy because I did it online which was a hundred times better. It was very time efficient because I didn't have to wait on the phone and go through numbers. I just submitted an email to them requesting service, then they got back to me by email within 24 hours. The contractors that AHS sent were right on time. The refrigerator guy had some questions that the tenant couldn't answer so he just dialed me up and it was very good. Another plus for AHS is that they can deal with non-typical situations like plumbing that is not up to code. I've already recommended AHS to people.

Everybody whom American Home Shield has sent here has been wonderful. However, it's hard to get a representative on the telephone. My daughter usually does the claim online 'cause I don't know how to do it. Recently, our heating unit quit working. The contractor came and worked on it. It took a while for them to get another part for it. But they finally did, and took care of it. It's cold here in Mississippi and thank goodness the heating unit has been working wonderfully since the repair. I've been pleased with everybody. Delays happen, but it's not their fault. I'd tell everybody about American Home Shield.

I've had problems with American Home Shield before. I have been told that if my appliance was not broken, they were not going to fix it. This time, my air conditioner was broken and it was a pain to get it done. Their call center is horrible. I still couldn't talk to a human, and I had to go through all the Mickey Mouse nonsense on the phone with AT&T and the recording. Eventually, Barnett Air Conditioning told us the time frame on the phone. They told us when their technician was coming and where he was at. A couple of years ago, they sent a kid out and I wasn't impressed with him at all. He was just a kid with a work belt and a tool belt on his hip. Jim was very efficient and clean though, and Barnett Air Conditioning did a good job. They kept me informed even on out of town. Since the repair, I have had good air flowing and my air conditioner is not making a bunch of noise like it has for the last two years.

We smelled some smoke so we knew something blew. Then, the power went off and we knew there was a problem. I called American Home Shield to submit a claim on the electric. They had a prompt thing to schedule the repair and it was pretty quick. The contractors they sent were great and got the job done. I’ve had American Home Shield for a year and a half and I would recommend them to friends.

The contractor of AHS had been here within the month and they fixed the microwave but it went out again. They came back this last Thursday and said that they found a different problem and they fixed it. So far, so good. I submitted that claim over the phone and their customer reps were very good. However, it took a while for my call to get through because of the snowstorm and we had a lot of people having issues. The long wait time is not usual and happens every now and then. The contractor came in, did the job and they left. We've had pleasant experiences with the contractors except one and we've got them down on the list of AHS to not send them back. I would recommend AHS to others.

We've had a very easy and good experience with American Home Shield. I've tried the two other companies and American Home Shield seemed to be the best one on the market. They do what they say. I've had other ones that would indicate they've done plumbing but when I come to it they didn't do it. And then the other one said they would fix my microwave but they didn't do it either. They're charging me extra too.

About two years ago I got some problem with the washing machine and I dropped American Home Shield. But this time I'm satisfied. We're getting our dishwasher fixed and I called to compliment the service guy who went out of his way to fix our water heater. They agreed to check the faucets, which surprised me while he was here, and he did. We had leaky faucets and when I called up I thought it would be another 75 bucks but it wasn't. He included it in and did a great job on the water heater. Everything works and everyone did a good job. I have no bad experience this time and American Home Shield honors their obligations.

The drain on my tub stopped up and I called American Home Shield. I wasn’t on hold for a long period of time for this particular time, although sometimes you can be on hold for three, five or ten minutes. It depends on what’s going on around the city. The plumber called within 24 hours and we scheduled that same week for him to come out and the problem was resolved. So far, the contractors had been reliable and accommodating. If I need a morning or an afternoon appointment, they seem to be able to find something. They’re always professional.

When our sewer line got stuck up, I submitted a claim easily online to AHS and they sent out a plumber the first working day after that. He knew what he was doing and took care of everything very quickly. Since then, the sewer line has been performing perfectly. I had another claim for a heating system and it went well, too. Everything went as good as I could hope. Both contractors were good, professional and represented their bosses well. I tell my friends that I have AHS and I’ve been very satisfied with them for over 20 years that I’ve had them.

We had a leaking faucet and shower and I ended up with two different visits through American Home Shield. I submitted the claim online and their website was fairly straightforward. The first one that came out was confusing to me. He was telling me about the code and it really didn’t make sense to me. Since I wasn’t here, they explained it over the phone and what he was telling me didn’t add up because I have a shower with two handles, one for hot and one for cold. He was telling me that their company is not allowed to repair those when they’re leaking because it was not code compliant so he left.

When I had someone come out to clean my air ducts, they noticed that there was a leak in my water heater in the basement. Submitting a claim with AHS was always fast. I called American Home Shield and told them what my issues were and then they had someone call me and set up an appointment. The contractor came in but he had an issue because the other workers told me it was the tank, but actuality, it was the pipe going into the water heater. He came out and said that he found the problem. He fixed it and was quick, then he said that he had it all taken care of. I was impressed that he came when he said he was going to be here. It worked well for me each time and everything was excellent.

I called American Home Shield for a claim and set up an appointment. A company then called back to say when they could come in to take a look but that became a little tricky. There was a bit of back and forth and me getting annoyed before they took action. There was a leak and even though we turned off the water valve, it was still leaking because it needed to drain all the water from the tank. For two days, it was draining and the basement was soaking.

I have only had my insurance with AHS for 2 years and have always had a good experience. This recent time I have had to file a claim for a shower pipe leak behind the wall and my experience was not so great. I submitted a claim on 17 Dec 17 to AHS to see about a leak I guess was happening over time because I didn't notice it until I saw that my living room wall table was warping and my wall border was turning colors. AHS sent BISSETT PLUMBING INC to come out on 20 Dec 17 to take a look at the problem. The contractor was polite, but the service was short. After about 20 min, I was told by the contractor that he couldn't recreate the "LEAK" in my master bathroom shower and that it was probably my shower that was leaking behind the wall and that I will have to cut into my wall myself to find out what the problem is myself.

This company has a good website for requesting service however there is virtually no way to get to a human with questions or follow up. I’ve had an open request for >4 or 5 months for a repair to my air conditioner. No way to reach them by phone, I keep getting a msg that states “wait time is greater than 60 minutes”, no way to send them an email. So, I sit here holding a phone hoping that “greater than 60 minutes" does not mean hours on hold. If you need a home warranty service, try another one. This company doesn’t care enough to do something as basic as answering a customer telephone call.

It’s been almost 13 years since I had American Home Shield. I recently submitted a claim online and they replaced the garbage disposal. Their contractor gave me a four-hour window, called me when they were coming and came on time. He was professional and courteous. I would recommend American Home Shield only and it’s the only company I've used.

There was a water leak in the foundation recently and when I submitted my claim online, everything went fast. American Home Shield's reps pretty much did what they said they were going to do. But the plumber was kind of short and curt and they backed off on the project. I’ve also had work done on the AC before and the techs who came out were very nice people. So far, I’ve been happy with American Home Shield. I bought two other houses since then and I got both of those on American Home Shield.

My GE microwave would turn on but it wouldn’t heat so I submitted a claim with AHS online. The contractor from GE came out on schedule. He was very knowledgeable as he knew what the issue was right away and had the part with him. The microwave is working perfectly fine now.

American Home Shield’s website was good and it was easy to use when I filed a claim online for a refrigerator. The interaction I had with the technician that came out was positive and he was very professional. The refrigerator has been good since the repair.

I had an overnight visitor and there was an accident. Whatever it was, it stopped up the toilet. So, I called American Home Shield and made an appointment. The rep that I talked to was very professional and to the point. However, I was given the wrong number so I didn't hear from anybody for about three days. It was a big deal and I was very concerned. But when the contractors came, they were very professional and courteous. I would ask for them by name again. All in all, AHS provided quality home protection. They did as expected and as promised.

We had a loss of water due to our well pump and submitting the claim with American Home Shield was not a great experience. I initially submitted the claim through the automated system, waited full 24 hours and didn’t even get the confirmation email saying that it had been received by them. And of course, we were without water in our home. So, I called back again and waited on hold for an hour and 20 minutes to get a snarky customer service representative. He was quite indifferent about the situation. I was trying to explain that I like to request a specific plumber because when it comes to low pumps, not everyone knows how to work on them well and she said, “Well, it hasn’t been assigned yet, so I can't put a request on it.” I said, “Then well can you put a note that when they do assign it this is the one I'd like them to assign it to.”

I had an issue with some plumbing. I called American Home Shield and got a hold to a contractor. AHS sent them out and the problem was taken care of. The reps were very professional and did exactly what they said they were going to do. Everything seems to be great and I was very satisfied with the service. I would definitely recommend them to a friend.

I made a claim for my water heater to American Home Shield. The hose was leaking. I called them and the rep I spoke to was friendly and courteous, it just took too long. I waited 45 to 60 minutes. I got a bill the other day which I didn’t think I ought to have. I called two days ago, and was on hold for close to 50 minutes. When I got a hold of somebody, I was told the system was down, and they couldn’t pull up my account. Other than that, the contractor who came out was very professional and helpful, and everything has been working fine since the repair.

I put in an urgent service request for a pipe that was broken underneath the sink in my bathroom. I filed everything online and their website was very easy to use. American Home Shield sent somebody out but the problem wasn’t fixed. There was no communication and the worst thing was not having one phone call for me to say what we were doing or what we have done. It was totally up to me to follow-up and make sure that the claim was being handled, which shouldn’t have been. After a week of no contact, I put in another service request. They then sent somebody else out and I finally got totally and completely disgusted that I said, “Fix it.” The contractor was fine and he fixed it. I’ve had home warranty for years and years at my other house but it’s not going to be with this company.

The toilet on the first floor did not flush on the first flush and the toilet on the top floor would just run all the day. Submitting a claim to AHS was fine. I had a plumber to come out with the same issue a few months ago but it was more than the 60-day period where I wouldn’t have to pay that second time around. But the plumber at that time still called to fix the front wall. On the first floor, he said, “No, you just have to flush it and hold it.” You shouldn’t flush and hold the toilet when you flush it and I’m already mad at him. Then at the top floor where the toilet was actually running, it got as bad as it was. I’ve heard it running and I don’t know if it was because he was old and could not hear. But he said, “I don’t hear anything.” And I’m like, “Well, I hear it.” On the other hand, the contractors were very quick. They came on time and was here in about 15 minutes.

We're not fans of American Home Shield at all. They haven't called me to schedule the appliance guy to come out yet, and that's how the service always is. Normally, it's not serviced within the first 24-48 hours. The average takes about a week for something to get fixed, five to seven business days. I submit my claims online because if I call and sit on hold waiting for somebody, it takes an hour and a half to file a claim because nobody answers the phone. And when you're a stay-at-home mom with a toddler who screams while you’re on the phone, an hour and a half is not in my book.

I had the contractors sent by American Home Shield come in and do the improper ductwork on my AC and everything went well. This was my first time filing a claim. I did it online and it was fairly easy. The contractors were good, timely, professional and got the job done. They also cleaned up after themselves.

I was having issues with my heating system at home as it was only taking on an emergency heat. It wasn’t taking on the outside unit at all. So I went online to my account and then filed the claim through American Home Shield. I got a call within a day and somebody came out. The technicians were extremely professional. They fixed the problem right away and made sure that the rest of the system didn’t have any problems so it wouldn’t get called back out. Since the repair, the heater is a hundred percent functioning as it should be. I recommend American Home Shield to my entire family.

There'd been three recent claims to American Home Shield. Two were handled expeditiously and these were regarding a dishwasher that had an issue and our dryer that quit working. I spoke with a representative and it was reasonably good. The wait time was a little long in both cases but once we got a hold of them, it worked well. Also, both of the two contractors were very professional and did a good job. They explained, showed up and took a look at the issues. And both of them needed parts so they came back a couple days later and fixed the problem. The appliances are both working fine.

I called American Home Shield and filed a claim when my aircon unit broke down. The representative was good and answered all my questions, and the contractor came and fixed it. Every time I contact them, they repair whatever is broken and it's perfect. It's great service.

I have been a customer for some time now. My heat started going out the beginning of December 2017. I could never get no help from. Also their consideration was awful. THE WAIT TIME TO SPEAK WITH CUSTOMER SERVICE IS OVER AN HOUR!! I still don't have heat. Also they finally gave me the ok to get an outside vendor to come. I have to pay out my pocket and it's going to take over a month to get my $$$ back!! I will be looking for other warranty companies because once this is over, I'm done with AHS!! To make a long story short, PLEASE STAY AWAY FROM AMERICAN HOME SHIELD!!!

My furnace went out 5 days ago, at the start of record setting cold weather, and put in service request. Received a call the next day, stating that it would be Monday (5 days later) before a contractor would be able to come due to high volume of requests. After several calls, and speaking to supervisors, etc. I was able to be placed on the "Emergency" list as I have a disabled senior citizen in the home with me. The "Emergency" List meant I would have a contractor out within 24-48 hours.

So this post is for everybody that struggles to get the warranty to pay for stuff. I know phone calls are going over 2 hours. That is not cool. But if you know some of your local contractors you have to request them FIRST if they are on the vendor list before AHS finds one FOR you THEN YOU ARE IN luck because coverage is all WORDING. PUT ALL ISSUES ON ONE WORK ORDER. SEE THEN IT'S COVERED FOR 60 days without another service fee. Example I did one last week for plumbing. I put all 4 toilets on it. I put 4 bathroom sinks on it for leaks. I put kitchen sink also. Water heater, shower valves handles and stoppage for drains. Guess what, 1 SERVICE FEE AND THEY PAID TO REPLACE 4 toilets, 3 showers, 3 faucets, one heater and cleared up stoppage.

My heater wouldn’t turn on and shoot out the heat. It needed a new motor. I filed the claim online and the AHS website was pretty easy to navigate through. I then did a phone call as well and the reps were pretty nice too and they did a good job. The contractors came out right away and fixed the heater. They did an excellent job and I was happy. My heater has been working great. AHS is not a bad investment and I’ve recommended them. If something breaks and other people tell me how much money they had to spend, I tell them what I have and that they should invest in it. Right now, the account that I have with AHS only covers household stuff and not the appliances. I’ve been meaning to go online and to see how much more it would increase if I add appliances like my washer, dryer, and dishwasher.

The first issue I had was a leakage in my toilet and the second one was the pop-up assembly in my faucet broke. American Home Shield sent a contractor to fix the first issue but the pop-up assembly was not part of the contract, so they could not do that. The contractor was great. He went out of his way to explain and he took time to do his work. I had one issue again, and I placed a claim and I did not have to make a payment the second time because it was the same issue. The contractor came again, took a look at it, and said there was nothing wrong with it, and then everything worked out fine.

We have some issues but not against American Home Shield. I had some trouble with the people they were sending to my house to get things fixed. Some of the contractors were so self-righteous. The people that they sent can’t find anything wrong with my gas furnace because when we installed it in, it runs but it won’t get any hotter than six to seven in the room. If that’s the case, there must be something wrong with the thermostat and they never worked its issue. They sent Cecil and Sons and I told them don’t come back to my house anymore. Then they sent Harbor Air and they did well. But even now, the thermostat will turn the thing on and off without you messing with it. I told them to turn it off but it doesn’t turn off so that’s the problem.

I had a claim for the garbage disposal and the parking garage and it was easy to submit the claim to American Home Shield over the phone. It was quickly done and the rep who put it in said someone was going to contact me. The contractor who did the garbage disposal was professional and friendly. He explained what was going on. He completed the job on that first time that he came out and did it in a quick manner. He got in and got out. Everything’s working good now. I’d tell people to get American Home Shield.

I filed a claim for the heating with American Home Shield and within 24 hours I received a text that I had an appointment and they were here the next day. I’ve used it three times and three times I’ve had success. The contractor American Home Shield sent was very good and knowledgeable. We have used the heat since yesterday and it is working. I would recommend them to a friend and when I sold my house, I offered it to my buyer.

Our dishwasher was not working at all. It would turn on but there were numerous things wrong. The motherboard, a pump and something else had to be replaced. It was easy to submit the claim. It had to be done online because there's no way you can get through to American Home Shield via phone. I was on hold for an hour and it is not exaggerating.

The water heater was leaking so I called American Home Shield and I had a very long wait on the phone. If they would have taken my number and called me back, it would have saved them and me some time. Then they sent a very young guy who I thought wasn't going to know anything about water heaters but he was excellent, polite, and did a very good, thorough job. He took less than an hour to replace the water heater. AHS has been there for us in everything that we've needed, which we appreciate. I'm happy and I'd recommend them.

I got to keep the house warm for my baby but the heater would be on for a bit and then it would turn off. I submitted a claim with American Home Shield by calling the number that was on the paper and it walked me through it all. The automated answering service is great. The contractor was amazing. I told him what was going on and he came out and looked at it. He said it was a limit switch. He set a different part ordered, and then he got it and they were back the next day. He had a temporary fix to make the heater work so I can heat the house up and keep my kids warm, and then he came back the next day and installed the part. Also, they were extremely professional and courteous. The heater has been working great ever since. I can now turn it on every night to warm the house when my kids go to bed. I use it all the time especially since it's winter time now. It was a painless and effective experience.

I had a leak underneath my kitchen sink recently. I did not like the first company that American Home Shield sent out so I called AHS to get someone else to come and give a second opinion. I was on hold for as long as an hour and 20 minutes. But other than that, when I would reach somebody, they were totally helpful, very nice and professional. The final contractor they sent out was awesome. They told me exactly what they thought they were going to do along the step of the way, what would AHS cover and what would be out of pocket for me. They were great and they did a good job.

Like for example with faucet or plumbing and it would say, "kitchen," but it won’t let you say, “I have a leak under my kitchen sink.”

My water heater failed and burst so I submitted a claim with American Home Shield and the process went smoothly. I was out of the country and I was able to handle everything over the phone. I was very happy with how they did everything. I called them and they gave me a contact person. They contacted him and then they contacted me, and we just went from there. Their rep was very friendly, informative and great. The contractor was also a great guy and he did a good job. My heater has been perfect since the repair. It was a great experience and I was very happy with them. I highly recommend them.

I got my water pump issue fixed by American Home Shield. I filed a claim online and then AHS got me in touch with the contractor. They were pretty good and they got to the root cause of the problem and fixed it. Overall, American Home Shield is a good company.

I recently had some plumbing work done in the bathroom and for a faucet that was leaking. With all of my previous service requests, the service fee was automatically charged to my credit card that they have on file. So in I assumed that my recent claim was charged as well, but it wasn’t and I ended up receiving a late payment notice email from American Home Shield. I called them and was told that in that particular service claim, I did not indicate that it should be automatically charged to my credit card. I didn't accept that as the reason but I ended up paying for it.

Our stove wasn't functioning properly and I had to put a new padlock. I used the AHS website to submit a claim and it was easy to navigate. The contractor they sent was a nice guy. And he had to come back because he had to get a part and now the stove is working.

I have American Home Shield for 16 years and they're the best. They’ve been very kind, supportive and prompt to any questions or problems we’ve had. When submitting the claim, I like talking to them personally because I have a preference on some of the vendors they used. We had a problem with our pool filter recently. The wait was a little bit longer because it was a weekend so I just did it on the automated system. Then, Brent Pool Service called and said they'd be out here the next morning to solve the problem. They're very prompt and efficient so that worked. It also helped a little to get the company that I like. Overall, it was a fairly quick and excellent service with AHS.

All my experiences with American Home Shield has been wonderful. The last time I contacted them was for the hot tub and they sent somebody out promptly. Working with the contractor was fantastic, everything’s perfect. I would recommend them, they’re the best.

I could see the numbers and the digits on my front-loading clothes dryer but it would not actually turn on. No air would blow and the tumbler wouldn’t roll. It happened on a Friday but because of the 48 business hours turnaround time, it was Tuesday when a repair person called us which I didn’t like. On three different times, parts had to be ordered. It took almost a complete month for it to get fixed. It’s our house but we rented it out so that was time missed from the tenant's work waiting for all that.

I've been with American Home Shield for 20 years and have had great experiences with them. The contractors call me up and let me know they're on their way or they send me a text. And I let them know what the problem is and they give me the assessment of whatever's broken down, and if it's going to cost me. They explain things very well. I was having problems with my pool pump and the contractor, Ultra Pool, came out. They were real professionals and took care of it as soon as possible. My pool pump has been running great since the repair.

I had a problem with my air conditioning. It initially started with the fan motor making this horrendous noise that we didn't even hear in the house and our neighbor came and told us. It sounded like a jet taking off. Several people came out for it. They fixed one thing and then another thing was broken so I had to wait for another service again. They replaced a condenser fan and another part with a one-half HD. Then the condenser was a bad fan blade and the motor that was just replaced needed to be changed out. And then one time, the prior service person had hooked something up backward which was found through another repair. It went on over a period of time but American Home Shield's contractors finally got my air conditioning working and back up running. They were polite, nice and did most of the work in the garage.

The problem started when we had our dishwasher backed up and would not drain. We discovered it one night and we called American Home Shield the next morning to submit the claim. It was very simple and they were very businesslike, very helpful and they accommodated our needs. Within three days we had a technician out who was polite and very helpful. He talked with us about a product we could buy that would help clean up the dishwasher and make it function better. We did exactly what he suggested and it worked.

I went to American Home Shield's website and put in that my dishwasher needed servicing. A guy came out and checked the dishwasher. Since he had been out here so many times he said that I needed to consider replacing or upgrading it so I upgraded the dishwasher. I went shopping for a dishwasher myself first so that I could get a price range. American Home Shield's pricing was a little steep since they said it would cost $600 to replace. I found the same dishwasher for $377 and I could have gotten somebody to put it in for $150, which would have saved some money. But I recommend American Home Shield.

I had a problem with the compressor of my AC and the evaporator coil. I filed a claim with AHS and it was very easy to do. I responded to one of their questionnaires on the website, and the rep took care of me. I worked with Done Right Air Conditioning and there was a two-week delay on everything because the parts were coming out of the Houston warehouse and everything was shut down due to the hurricane so there was quite a bit of a delay and it caused a little bit of discomfort. Other than that, I was very happy with what they did for me.

We had a problem with the ice maker with our refrigerator. It got stuck, was leaking and would only give us crushed ice. AHS originally assigned us to a contractor who didn't know how to work on Bosch appliances. They were clueless which was embarrassing. We called AHS back and said, "Hey, we've had this company J & B Appliance in our area through you. They know how to work on these appliances. Can you assign it to them?" They said that they the company was currently off assignments because they were down a person. I called J & B and they said they were willing to take us again back and so we were finally able to get it reassigned. They came out right away and had a technician who knew what to do. They showed up with the parts and were able to get everything fixed. American Home Shield should make sure they'd assign somebody who knows what they're doing.

American Home Shield puts you on hold for 10 or 15 minutes, and then you submit a claim and they send a vendor. The different people that they send out treat certain areas like the ghetto and they do little or nothing in these places where people live on a couple of dollars. So, I know my property in the Hills was treated worse than the ones in Bloomfield or Dormont or other parts of the city. I had one guy come down at Dinwiddie Street and he put in a fluorescent bulb. He could see that the thing that holds the bulb in was cracked, but he went up there and tested it and said it was pyrite. He went out to the car, wrote me an invoice for $75, pulled the thing off, and then reported it to American Home Shield. I had to call a private guy, and he showed me where it was broken. He replaced the whole thing and that was another $200 or $300 out of my pocket in spite of the monthly fee that I’m paying American Home Shield.

I had American Home Shield a long, long time ago and then I cancelled it and started back up about six months ago. My whole experience with them was fine. I recently had a water leak in my house. I live in an old house so it has t thin walls and beams, so that had to get under the house. However, AHS took a little longer than I had hoped for to have somebody come out. The contractor came out but he got ill, so they lost track of it but they sent out another partner so it wasn't a big deal. They were professional and courteous. As far as what they did, I’m perfectly satisfied.

I had a problem with my furnace. I filed the claim online and it was quick and efficient. I didn’t have any issues submitting the request. I was contacted the next business day but the issue was with the holiday, too many people went time-off and they didn’t have enough people to cover it. So, when they called me, they promised to be within five business days. I understood that but I called AHS then I asked for the service the next business day, and that was when they offered me another company to come as soon as possible.

We moved in a month ago and noticed a kitchen faucet leaking as soon as we purchased the house. We filed a claim with American Home Shield online which was an easy process. However, their phone call wait times were long. When I had to reschedule the plumber timing, it took me 45 minutes on call. The contractors showed up within two weeks and were easy to work with. They were able to fix the faucet and now, it's working well now.

The hot water tank had been in the house for awhile. It had a bad odor like sulfur or rotten egg, but the only time we smelled it was when we used the hot water. I had to wait on hold for about an hour when I submitted the claim, but I finally got through and the reps were very professional. They helped me get my problem solved and knew exactly who to call. They were able to send the contractor out the next day and the repair took about three hours. The contractor explained everything and they didn’t leave me standing and guessing what was going on. Since the repair, my tank has been better than before. Everything's good with American Home Shield. They get things done and I've recommended them.

I've done my homework as far as choosing the companies. I went by what I read online. There's always going to be someone not satisfied. What matters is what do they do about it. How they address it. How do they take care of it or did they just leave it hanging? Based on that, I went with American Home Shield. I recently filed a claim for the AC. The coil was leaking as I was told by the previous technician. I wanted to get it fixed and taken care of. It was a clear three-way communication working with three schedules, most of it the tenant's, technician's and mine. My tenant couldn't meet on a particular day and I worked it out with the technician with his schedule. Everything worked out so I'm very pleased. Through text message the contractor told me that he was coming soon and I communicated with my tenant.

I didn’t have any power on the wall in my office that has my computer and my fax machine plugged into. I filed a claim for it over the phone at 6:00 am. The person I talked to was very kind and I was happy. The only thing that makes me unhappy is having to wait for a huge amount of time (half an hour). They sent out an electrician and he found that the socket was loose, and he got that fixed and everything came back on. I’m pleased with the service and I’d recommend American Home Shield.

My garage door wouldn’t close all the way. It was nerve-racking because I had to manually push it down with my feet. I contacted American Home Shield online and it was pretty easy. It turned out the springs were broken and the technician had to replace the springs to fix it. Overall, the service was good. Customer service is great with the technician and they are very professional.

We had some issues with the hot water heater in December and we filed a claim for it online. I discovered a big, giant leak late at night after closing around 11:00 o’clock when it flooded the garage. Everything took so long to get straightened out and we went for two weeks without hot water. The contractor didn’t call me so I had to call them, but they were very nice after. And then I was totally unaware that there are a lot of other stuff like the tubes that go to the hot water heater are not covered by American Home Shield, and they are so expensive. I understood in the contract that it was covered, but apparently not and it came up to around $400. That should be clarified. Other than that, the water heater was very efficient once we got the date and everything settled and paid for. I would recommend American Home Shield to a friend. They’re good and I really appreciate the service.

The last experience I had with American Home Shield has not been a pleasant one. We still have problems with the furnace. I'm not happy with it because it would take a couple of days just to get through. It’s really hard to get through AHS but once I do, the customer service is great. I’m having issues with the contractor that’s actually doing the service. They tried to fix the furnace about three times and it’s still pending. I had to call to find out what was going on, spinning round and round, back and forth.

I've had the American Home Shield since I moved here close to 10 years ago and anytime I've had a claim nothing was covered or the technicians' hands were tied. The technicians had to do some little teeny fix on the water heater because that was all that was allowed. The water heater was three-fourths full of sediment and when they came out they bled it out. But they couldn't get the sediment out and the hot water would leak once it gets too full. They told me it was going to not run efficiently and I'm going to need it fixed again. The unit should've been replaced. So I had to buy a new water heater. That also happened with my washer and my dryer.

Customer service is absolutely substandard. How in the hell is the wait time over 1hr. I tried to update my payment information and their automated service started to glitch and stopped the process. Also I checked their quotes online and they advertise lower prices than what you actually pay. I will wait over 1hr just to talk to their worthless customer service reps. God forbid I ever need them to actually fix anything... If that day comes and their service fails to perform I will take them to small claims court for wasting my time! I will look for another insurance company. This is the worst!!! I hope American Home Shield rep even sees this and calls me because this is terrible. I have so many curse words to let them hear and I hope they record if they call me.

We switched to AHS from another company this year after hearing good reviews. Trying to find another plumber that can come out today instead of 3 days later when dealing with a plumbing emergency. Been on hold for over 90 minutes trying to speak with a human that can locate another plumber! Seriously reconsidering renewing with these scam artists. I don't think any other company makes it this difficult to connect with a human.

I've been a customer for years. This is a "home" warranty. My home is running 24/7. Every time something breaks it is not "business" hours. Last night a Friday night...the coldest night of the year so far...my heater stops working. AHS assigns a service outfit that only operates during normal business hours. My home that runs 24/7 needs to get by till Monday, at the earliest, to just have a tech even set to come out. This happened before with my air conditioning in the summer. The company that serviced my a/c sent a couple criminals to my house. In the end if you offer a "home" warranty...then offer "home" hours of service. Not business hours service. And how about respectable representatives that come to your home. If the a/c and heater were not cold I would have dropped this clown outfit a long time ago!

I scheduled a service for a ceiling A/C unit through the AHS website. The contractor (MS SERVICES INC) promptly called to inform me that they do not work on ceiling units and that they would close the request. Called AHS, waited for 65 minutes on the phone, spoke to someone to explain the situation and asked to be assigned another contractor. The rep said that she would take care of this. A few hours later, checked my AHS account online to find out that I was assigned to the same contractor. Called AHS again, waited for another 60 minutes. The rep took another 15 minutes reviewing the notes and 5 minutes listening to me explaining the situation, she still did not understand what was going on.

We have been freezing the past few days in NC as it snowed and we had no working heating. AHS customer service was the worst, hours over the phone one time 4 hours, how can it be possible??? Can they hire more people? Still issue not solved. Save your money, time and sanity!!

I had home warranties with American Home Shield for many years when I owned rental properties and was pleased with the ease of contacting Customer Service. This is the third attempt in 24 hours to reach a customer service rep only to be placed on hold for at least one hour before I hang up or being disconnected. This is unacceptable. The problem I am having is with a work order in process. The contractor arrived to service a leaking dishwasher and repair a gas cooktop. The cooktop was successfully repaired but the dishwasher will require a return trip after additional parts are received.

I'm so frustrated with AHS. They declined my claim for unclear reasons. While I try to call CSR to talk about the issue, it has always been on hold for an hour then disconnected automatically. Gosh I just want to have someone to talk to and discuss the home issue.

Although AHS has done what they said they would do as far as fixing my issue, they are impossible to get a hold of. As of right now, I have been waiting on hold for 1:25 minutes to talk to them. The company they called, Lafayette Services in Charleston SC has not contacted me.

American Home Shield has been fantastic with me. They have been easy to deal with and got technicians out right away. With my most recent claim, the contractor came out, looked at my issue and explained everything to me. It took a day or two before he got the okay for it and then it went fine. But we couldn't get ahold of American Home Shield for several days and their website kept kicking me off. They might be having computer problems at the time. It kept telling me I couldn't find the website. The repair people told me the same thing. He tried getting through American Home Shield but he couldn't either. But it turned out okay. It just took a couple of days extra, which was no big deal.

We recently had leaks in the pipes for the pool pump so we filed a claim to AHS online and the process was easy. The contractor they sent was okay. We had them before once, two years ago when we had a sprinkler head that was broken. I came back from vacation and I had an $800 water bill. They did fine there. Six months ago, we had a problem with the plumbing in the pool. They came that time and were supposed to call me when they got here, but I never got a call. Then this time, we were going out of town too. They came but then they had to order a part. Then, they broke something, but they fixed it. The repair just took a little bit longer than what I had imagined and they got everything fixed. They're not as communicative as other companies that we've had, but they're good and they were very nice.

One of the parts of our garage door opener was damaged so I went online and filed a claim with AHS. That was pretty easy but the contractors were not kind of clear on what they needed to do. There were two different companies that came to see the problem. The first one came with some diagnostic but they said they needed to talk to American Home Shield. They could repair it or replace it. The upfront fee wasn’t covered so they never repaired it. When I asked for a different opinion from a different vendor, American Home Shield sent another company and they said that it should be covered. Everything is working great now.

I have had trouble calling American Home Shield so I submitted my most recent claim over the internet which was fine. Our washing machine wouldn’t agitate and the water didn’t go out, so the contractor had to replace the motor. He was very knowledgeable and he knew what he was doing. He had to order the parts which came in a week later. He was friendly and he did an excellent job. The machine has been great since the repair. Last year, I had five different episodes and I have nothing but good things to say about any of them.

This has been one of the worst consumer experiences of my life. You CANNOT talk to human being as the wait times are OVER AN HOUR! My garage door jammed and since I didn't want to wait an hour on the phone, I requested service via voicemail which means you have to wait to find out who your service person is and cannot contact them right away. By the time I received confirmation, they were closed - their voicemail saying the earliest they could be out for new appointments was Monday! This was on Wednesday - my car was going to be stuck in the garage for 6 day!?

Our microwave quit working on Tuesday so we completed the online request and were told that a local technician would call us within 24 hours. After 24 hours we had not received a call so my wife tried to call AHS and sat on hold for over an hour without an answer. She finally had to call the local company herself who said they had just received the request from AHS. Keep in mind that AHS had no problem taking our deductible from our account the night we called but not much interest in making sure we received a call from the repair company. Two days later, the technician showed up and attempted to fix the problem. He was very polite and tried several things but was unable to fix the appliance. The technician then attempted to call AHS from my residence to request further approval to fix our microwave but even he was unable to get an answer. He sat at my house on hold for over 45 minutes.

I phoned AHS for a sink blockage the middle of Nov 9, 2017, A plumbing company came out on 11/28/2017, cleared the blockage but did not clear the air vent. AHS deducted $125 from my checking to pay for this service. Two weeks later the kitchen sink backed up again, I immediately called the plumbing company, I have left 3 messages. They have never returned any of my calls, I have contacted AHS 6 times with always an estimated wait time of 30 mins, to over an hour. I have waited these time frames & never got a person. I finally today 1/5/18 put in an automated request to get a plumber back out to get this fixed, but now AHS's automated system is charging me another $125.00. I need to speak to a human being (1) to get my sink problem fixed once & for all & (2) I believe I am not suppose to be billed unless the problem reoccurs 90 days after it has been repaired. And it has not been fixed.

AHS is possibly the worst company I have ever dealt with in my 67 years on this planet. I bought an AHS warranty on the advice of my realtor when I bought my home in Florida. A few months after moving in I received a $350 power bill that should have been no more than $125. AHS sent Total Air care to fix it. $75 thank you very much. That was late Feb. I then went on a 6 month trip in my RV and returned home the first week in Sept. and quickly found that my AC could not keep my home cool even though it ran 24/7 and I got another $350 power bill. AHS sent Total Air care (again). After another $75 it again was fixed, for about 10 days when I realized it was again on the fritz and I got another $300+ power bill and Total Air came and fixed it again, that was early Nov.

The rep was straightforward, polite, and professional, and she took care of everything. The gentleman who came out and worked on the plumbing was very friendly and no-nonsense. He walked me through step by step on what the problem was and spoke in simple layman’s terms, so I understood it. It turned out that the major water leakage was from the city’s end, but the repair slowed down the problem and everything went great. The guy did his job and I’d use him again. My neighbors had the same issue and they used other people and they got taken to the cleaners. But since then, one of them already asked me to recommend American Home Shield and they should be signing up before the week.

The ice would not fall out from the automatic ice maker in the refrigerator, and we got a hum whenever we push. We filed a claim over the phone and had an AHS representative in less than five minutes. My wife spoke to them and everything went smoothly. A man came out, replaced the part and the ice maker was working fine. I’ve also had an experience where the microwave tube did not work so the technician told us to have the microwave and oven replaced. American Home Shield called and told us to go the GE online. They gave us the model number and see if the comparable agrees with us. And if not, we could look for what we want and we pay the difference.

I went to AHS online and filed a claim for a plumbing issue. AHS sent me an email and they called as well to tell me who they had assigned it to. They followed up and ensured the time that the company would be calling me directly and setting up the appointment. The contractor was very thorough, explained the situation and told me a couple of things like how to avoid the problem in the future.

Horrible service! A simple sink stoppage on 12/21/2017 has become worst...still waiting to hear about if they will pay for the repair. They are reviewing the write up... up to 01/04/2018 still not repaired. Because of this the unit fail the S8 inspection report. Stay away from AHS!! As soon as this issue is resolve I am going to cancel and go with another home warranty. Do not get them!!! They are liars and cheat and do not care about you. If you think I am lying call the number for service request... they will have you on hold for over 1hr! Their servicers never call you within 24 hours as they claim and their service deliver response time is over 3 days! Stay away from them like you would from someone with Ebola. I've cannot wait to finish this last service call with them. I hope the California Insurance authority ban them from operating in California!!! Disgusting company!!!

Been without working oven since Dec 20th 2017. First tech came out and said range was too heavy for him to move. Second assigned tech hasn't contacted and when we contacted them they were rude and told us to talk to AHS. Been on the phone for 1 hr 22 mins so far... Still listening to music. Tried online chat on the website and no representative is available to chat. Anyone suggest a new approach (like dropping AHS?)...

As a new homeowner, I was directed to AHS for "peace of mind". Unfortunately had to request service for my heating system due to frigid weather. The website is very clear and pretty easy to navigate. The service provider however never called (within 24 hrs especially as advertised) and tried to get help from AHS to get my heater fixed. Still waiting. Was on hold yesterday for 1.5 hours before hanging up and today almost the same. There needs to be a way to chat or alternative method of contact when the real feel temperature is -2 degrees and you need something fixed. It's been over a week since the request was submitted. Thank you.

It will be 6 days of no toilets, showers, etc. for my family. I have reported the issue and still no resolution or service provided. I pay my bill on time (automatic payment), this is my first claim with American Home Shield (AHS), and I have done my part as a customer. However, AHS has failed to provided service at my residence or escalated the issue as needed. Due my residence having a water drainage/stoppage issue and paired with the sub freezing temperatures in the area. I fear of possible additional damages (burst pipes, leaking water, etc.) that may result from AHS negligence in resolving the issue in a reasonable time frame.

Have been dealing with getting my furnace repaired since last Friday. It’s still not fixed. Called American Home Shield yesterday about the situation. They said, "Oh... go out and buy some space heaters. We will reimburse you up to $100 bucks." The company has 48 hours to contact us. Keep in mind we are having single digit temperature weather. I’ve been calling American Home Shield ALL day today but the telephone wait is over 1 hour. That’s insane. After this is settled I will be seeking another home warranty company.

I signed up with AHS in August. My first time to request service was this past Monday. I logged into my account, selected service for my dishwasher. They assigned one contractor, but then called to say that that contractor did not service my brand of dishwasher and they were assigning a new contractor. The new contractor did not contact me within the 24 hour window, so I called them directly yesterday, Wednesday. They were not able to come out until the following week on Tuesday.

I put in my first claim for a dishwasher repair, the repair company came and said they had to order a part. It took a month for them to come back to repair and I was on the phone with AHS for an hour to get them to follow up. The dishwasher was eventually fixed. I put in a request for a furnace repair. The company never came and AHS actually billed me the $106 fee along with an email saying that the company completed the repair. Another long phone call with AHS and they refunded my money, I filed a complaint with the BBB. I'm done with AHS and cancelled my contract.

This company is obviously in a complete free fall. How they have a 4 star rating is beyond laughable. Majority of reviews in last month is at 1 star. Made an online request for service on Saturday 12/30/17. AHS took $, assured I would hear from contractor in 24 hours. After calls to contractor and staying on hold with AHS twice over an hour, I still have heard back from no one... it is Wed Jan 3!!! This is a service related industry and what people are experiencing is so bad, it is potentially fraudulent. Believe it is time for lawyer to explore class action proceedings.

American Home Shield sent out a contractor who worked on my kitchen sink that wouldn't turn. It was stove up because of the minerals and things in the mechanism itself. The contractor was very nice. And he explained it that they are going to have to get a new faucet. I went online to file the claim and somebody got back to me the next day. The customer service reps were very courteous and professional. I'm very pleased with American Home Shield.

So far, AHS is doing a pretty good job. I haven't come across anything that's been terrible. I normally file claims over the phone and I get through fairly quickly. I recently called a claim concerning my first-floor furnace. We've had to call the technicians out several times for the same thing, but they've always come out, been very pleasant, and worked on the problem. They eventually got it figured out and explained what the problem was. People should definitely give AHS a try.

Our shower faucet was acting up and I submitted a claim online to AHS. Their website was very user-friendly. The contractor came out when they said they were coming. He had to go, get a part then come back. But he did that promptly and did the fix within a couple of hours after he first showed up. AHS is a good deal and is almost like an insurance policy. I pay money every month. If I don't use it, it's money gone down the drain, but if I need it, it's well worth it.

To make a very long story short their customer service is horrible. You wait for up to an hour or more to reach a person. But if you press sales it’s immediate. I had one of their Reps tell me it’s because they need help and no one wants to work these days. Well there’s people in sales that sure want to work. When my year is up I’m going elsewhere. Worst ever and it’s a shame because they had a great reputation.

I am extremely disappointed in AHS. My fridge, which was covered by my home warranty, had a water line that was not working. After paying my deductible to have a service-person review the situation, he was done in five minutes and didn't actually do anything - he showed me how to lower the temp of the freezer and wait 24-48 hours to see if the problem was fixed. And I'm still out $100. I called and asked for a partial or full refund, to which AHS said no. I will not be renewing my service and I am telling people to stay away from AHS.

Every time I call it says the wait time is greater than 1 hour. The contractors that they send out take forever, and there's no communication with anyone once they take your service fee. They don't seem to care about their customers anymore, I'm switching companies asap.

American Home Shield sent a tech. To my home on dec 28, to check out my A/C unit, after the inspection, I was told what the problem was, and immediately was told it was going to cost me, $8522.00 to fix my unit. My plan of coverage stated that if they could not fix then it would be replaced, so they offered a reduce rate of $2800. Minus the $8522. That I would have to pay, I read my contract and the coverage should cover the repairing of the unit.

Our washer had problems so we tried to use our home warranty through American Home Shield. Filling out the claim online was simple enough but that was the last time any of this was simple. Repairman sent back info to AHS, and we were to receive options a few days later. We gave it an extra few days since the beginning of the next week fell on Christmas. Trying to call led to a hilariously long multi hour holds, and random disconnects. The only way I got through was when I submitted a duplicate request online, and they called to confirm my payment information. Seriously do not use this company. They make no effort to be proactive in their care, and only engage on social media where it's visible. Go look at their Facebook page comments, it's indicative of how our experience has gone.

Thurs Dec 28 I came home from hospital and found I had no heat. Called AHS and asked for repair. This furnace has been fixed twice in Sept 2017 but I was told the part was out of warranty. The next day a repairman came out and said I need a new furnace. Before he left my home he contacted AHS and made a request for new furnace. I called him Tues and he still had not heard from AHS. I am in hotel costing us money and still no resolution to request. I called a local repairman and he is going to try and get us heat today. Now we have frozen pipes upstairs. Yesterday I was on hold to AHS for 1 hr 20 min. So far today almost 2 hrs. Am disgusted and plan on cancelling my agreement but I have already paid for serviceman and they took monthly installment out of my card today. I had service on my microwave a few months ago and it was 6 weeks before I got a microwave. Very unhappy with AHS.

The contractor that American Home Shield sent for a water heater issue over-exaggerated what it would cost to put in some type of air thing that the state required to put in. He stated it would take about $900. So, I called up another certified plumber that I knew and he said he’d do it for $400. So I just did a cashout with AHS and had the other plumber install it and didn't use the one that AHS recommended. The cashout that they gave to replace my water heater, though, was a little low. The same water heater that I want to place (50 gallons) will cost about $620 but the cashout was probably $90 lower than the cheapest one that I could have gotten that has a 12-year warranty. Still, I had three people who got AHS because I recommended it to them.

I called AHS on the phone for a plumbing issue. Submitting a claim wasn’t difficult and the agent was very helpful. She stayed on the line for a very long time because I had some difficulties and she was just amazing. So far American Home Shield was very nice. If I had a problem with the contractor that they sent out. If I got the consensus with them, they obliged me and they went above and beyond the call of duty. I’m very glad that I have coverage with them. My experience was very good and everything was taken care of.

American Home Shield has been great with us and we've had them for about 11 years. In general, I have excellent interactions with the representatives. Yet I file claims online most of the time. It's convenient, quick and easy. I get an email within the next 15 minutes after filing my claim. Moreover, the contractors that they've been sending have been good and they let me know when they're on their way. Our last claim was when a fuse went out in our dryer. The repairman they sent did a great job and the dryer is working. I'd recommend AHS and I've already recommended them to one of my coworkers.

American Home Shield primarily provides service for my 20-year old furnace which I have the most issue with. When I submit my claim to them, the person who answers the phone is always more than helpful and very knowledgeable of the basic questions that I have. However, the contractors are a hit or miss and they just pick and choose a variety of people. I had one incident that went on for two months before they got me a good person in, and I called for my dryer a couple of times and had random people as well. Sometimes, the contractors also come in from a distance to my home but there are several in the area that's on their service.

We had a drain for a washing machine that started overflowing around August, and in October, our landlady decided to call AHS on our behalf. However, the first plumber who came out was not able to open the access line to snake the clog properly and did a secondary option which did not solve the problem as well. So our landlady called in a second plumber who came and fixed the problem which was great, but AHS decided to charge two service fees for the two different calls. They agreed to clear out the additional service if the second plumber was able to come to a different conclusion which they did. But the second plumber failed to send in their diagnosis to AHS, but they claimed they did it several times. Our landlady has also been harassing me to pay the fees when it's a problem between her and AHS.

I called American Home Shield for a plumbing job and it was easy. The reps were pleasant and they got the job done. I'd paid $125 to the plumber and I just called it in. It went fast. The plumber did a good job overall because he fixed things that others said couldn't be fixed. But there were still a couple of little problems with it, so I will call him back in. I have some other stuff I need him to do anyway. Based on experience, I decided to renew with AHS. I saw they could potentially do some things that would be useful to me.

I've had American Home Shield off and on for 16 years. I submitted a claim online for our air conditioner about four months ago and I even changed my credit card payment. The AC was fixed within two hours and our payment got taken out twice, but I was refunded without having to call and say they took it twice. I had very good experiences and I pay annually, but it’s nice to not have to shell out thousands of dollars when something bad happens. People should make sure they read their contract to understand what is and isn’t covered before things happen.

American Home Shield is a great company. It’s worth the money to have somebody dependable to come out and work on our products when needed. They screen the quality of the person that will do the work and they do the work they say they're going to do. I trust that AHS won’t tell me I need something that I don’t need. We've had a lot of repairs that we had to have done on my daughter's house and mine, and they have been wonderful. Recently, my refrigerator was not closing properly and I submitted a claim to AHS. I used to do it with a rep but this last time, I went through the automated system and did it online. It was simple and I’ll do that from now on. The contractor came out when he said he was going to be here. He was courteous and cleaned up after himself. The ref has been working perfectly since then and it's made our daily operations at home a lot easier. I have recommended AHS to tons of people.

We recently had a circuit board problem. My wife submitted a claim online and it was easy but calling AHS was pretty bad. It took 45 minutes to an hour. When I call American Home Shield for a claim, I need to be sitting in front of a TV and put the phone on speaker phone all the time. The contractor that we had the last time seemed to be knowledgeable and knew what he was talking and doing. And on that particular problem, he realized that it wasn’t a circuit board but it was the breaker. I thought that was a pretty good catch because he could’ve easily said it was a circuit board and charged AHS for the circuit board. We didn’t go any further and he diagnosed it correctly but I fixed it.

The motherboard of my refrigerator died and the unit wasn't cold. The contractor AHS sent walked in, introduced himself, showed his business card and did his thing. He turned around, told me what the problem was and said the refrigerator might have had to be replaced but these motherboards started being remade. He had to shut the whole thing down, order a motherboard and he said I should have it within 2 weeks but it only took 10 days. He called, made an appointment, came out and slapped it in. A couple of hours later he was gone and the refrigerator is great. He cleaned up and he was terrific.

My house is only seven years old and I've had a lot of problems with my appliances this year, and I sure am glad I had American Home Shield’s insurance. Their customer service is fine but it's not super. They should not have their customers on hold for an hour or more. When a gentleman called me to renew my contract in November, I honestly was not going to renew it because I could never get ahold of them. But the supervisor that I had for a microwave issue was fabulous. She solved all my problems and reduced the price that I had to pay. However, they’ve billed me twice erroneously. First was when I already paid and the second time was when I got a $75 gift certificate for my next repair.

I submitted a claim with American Home Shield over the phone and the wait time was horrible. Anytime you have to wait on the phone over 15 minutes is long for me, but I went 45 minutes and it was ridiculous. They hang up and then they do an hour, sometimes they hang up and try to do a callback. They need to hire some more people. I got a lady now who's waiting on American Home Shield. She just moved here from out of town and she hadn't gotten service. She's been calling for service but she hadn't gotten it. And she said, she had wait times hours too long.

No matter how new an appliance may be, there’s still a chance that it may go out, so it's worth the investment to have your appliances covered. When I was having a problem with my thermostat not working properly, I submitted a claim through a phone call with AHS. It was very easy and simple. I explained a little bit what was going on and what appliance I was calling about. Their customer service side was very good and easy to deal with. Their people were prompt, came out, did what they were supposed to do and took care of what needed to be done. They were able to do their process then the contractor called me back within 24 hours and set up an appointment. When he came out, he looked at my thermostat, explained, and did some adjustments on some part of the sealant that makes it come on. And now it seems to be working much better than it was.

Submitting a claim for a toilet repair with American Home Shield was an awesome experience. I did it online but we had to redo the claim because of the way their system works. I had another toilet from a prior claim and the system automatically thinks it's the same toilet. It had to be cancelled because they were going to not charge me. There was no way on the online system to notify that this was a different claim and they should charge me for it. I found out that I basically should’ve called it in. The actual provider cancelled it for me, then I just called in and got a new one. I get the same contractor every time it's a plumbing issue. They’ve been over a couple times and they’re wonderful. Plus, I’m glad that there was no fee increase with AHS. I am extremely satisfied with them and I have recommended them many times.

I had a plumbing leak and I submitted a claim for it with AHS online. Their website was very user-friendly and straightforward. They let me know when it's been called. The contractors they sent were very nice, and since the repair, things have been working fine. AHS is very useful and worth the money. I recommend them all the time and have told my friends that they should have one.

I filed a claim over the phone recently for the refrigerator and the washer. The reps were wonderful and they were very nice. The contractor that came was perfect. He was very professional and very kind. American Home Shield is very good overall and they’re very professional.

AHS solves the problem. When our stove was acting up, a technician came but he couldn’t fix it. He said the parts were bad and they didn’t make the parts anymore. He turned it over to American Home Shield to let them know. It was three days since they called and AHS sent somebody to replace the part which worked perfectly. The guys were really nice. They had a rope that they put down. They even leveled the stove and put the rack in it. The stove works well now and everything was great.

We couldn’t get the water heater started, so I filed a claim with American Home Shield online. The technicians that they sent were polite and helpful. They just needed to reconnect the heater and its performance has been great since then.

I went online to file a claim to American Home Shield for my heater. It took them the next day to respond and the contractor came out the following day. He was very knowledgeable and he fixed it. I was pleased because I’ve not really had that much luck with American Home Shield on other claims. I think that they look for a reason not to go ahead and fix it. And if I say I got an issue with the air conditioner but it’s not heating or cooling, they’ll only address one thing on it and then they’ll say no. It was missing a part or it was installed incorrectly or to bring back and fix that which is typically frustrating.

I have two homes with American Home Shield. I have one in Beverly Hills and one in Rancho Mirage. When my pool man told me I was in need of new heater, I called AHS to get a second opinion. The only problem is getting through to them. The wait time takes forever. I spoke to a representative since I hate the automated calls. The guy who came out was very knowledgeable, he did a really good job and said my heater was fine. It was just an old equipment.

When the contractor AHS sent came, we talked about the ice machine. They were working on a dryer and an ice maker. The guy was polite. His own deal was he was not qualified to work on the ice machine. There are two different types of ice machines and he didn’t have the qualification to work on this one so they actually sent another guy yesterday to us. They claimed that it was fixed but it is not fixed. It’s not making ice at all and the water constantly runs in there. But the dryer guy was a nice guy and they are from the same company called Paul’s Appliance. We also had a claim for a piece of pool equipment, and the pool company was fine. They came out here and knew exactly what was going on, fixed the problem and it was solved within 24 hours.

We had an oven door that would not open so I tried to contact American Home Shield but I had to wait over an hour to reach them which was ridiculous. I gave up and I tried to do it online but I couldn’t express myself properly. Then, American Home Shield assigned an appliance company which I did not want because I've had them before and they were terrible. I wanted to have another appliance company but again, I had to wait an hour and a half for a call. I've been frustrated and it's not conducive for a good relationship with them.

This company has the worst service ever. Hours sitting on hold for an emergency call. Never did get anyone. ConsumerAffairs gives them a high rating but it's a lie. Guaranteed you will sit on hold for hours to speak to someone.

I’ve had American Home Shield for many years now, and I’m possibly quitting them. I submitted the claim to American Home Shield's website in mid October 2017. Once we set the date, the contractor arrived on time. He was not able to fix my washer. He had to order some parts. The parts arrived after three weeks. The contractor came back and replaced the parts. However, most of the settings on the control panel are not in sync and others don't work. It was already mid November, I called AHS again to report the status on my washer and, after 2 hours or so of waiting on the phone, they assigned a different contractor.

Our refrigerator went down on 12/22. AHS dispatched a repairman who showed up without the correct tools. He promised to return on 12/26. We didn't hear from the company until 12/28 when they said they couldn't return until 1/3. I spent 56 minutes on hold with AHS until I could speak with someone (they have no way to email them). Another company was dispatched who quickly diagnosed the problem and informed us the cost of a repair was greater than the value of the refrigerator, and they would have to communicate with AHS as to the next action taken. Today, five days later the AHS website instructed me to call the repair company to schedule an appointment. When I did I was told AHS was looking for a part to repair the fridge. I then spent 2 hours and 25 minutes on hold with AHS without being able to speak with anyone. We have been without a refrigerator for 11 days now.

It has been 2 weeks now. The technician came and didn't even bother to open the microwave. Just "listened". For that I paid ALREADY $125. The microwave is not fixed. I tried to call the company probably hundreds of times- never was able to get through. This is my 3rd attempt calling AHS. The previous times I got very generic replies ("Oh! don't worry, it will be fixed! Oh, we are so sorry, we certainly understand").

I have called AHS about 12 times for either a question, or to inquire about getting service. Regardless of the day; regardless of the time; the wait time to talk to a "live" person on the phone is ALWAYS over an hour. ALWAYS. How can this be? On the flipside; here's a funny story. When calling for service today, I entered my number when prompted for a "call back for assistance." I got a call back in less than 5 minutes!!

Worst experience ever! I have been with AHS for a few years, as a new homeowner the idea of having appliances covered by a warranty on an older home sounds amazing. Though when a few years go by and the water heater stops working you think, "Wow, it’s a good time to call that in." The contractor shows up gives it a look and then says it needs to be replaced. A sigh of relief, I am covered since I have a warranty… Oh wait. There are uncovered expenses the contractor tells me, it will be about $500 out of pocket, but he will have to get with AHS to report it first. Sure enough I get a call from authorizations and they break it down. We have authorized the replacement of your water heater though there are some uncovered costs. A disposal fee = $60, a pipe modification = $250, code enforcement items $60 for a drain pan, and $60 for a shutoff valve upgrade, and $100 to pull a permit.

I first called AHS about my 17-1/2 yr. old garage door opener not working. This was after it didn't work and then it did work and then didn't work. They contacted someone to come look at it and when they came told me they were told by AHS to fix it, not replace the old motor. I had to wait a week for a new "CB". This worked for 1 week only (to the day). I had to pull the red rope and disconnect from the motor to close the door manually. I called them again and when he came back and it hooked it back up, it started working again. The guy from the repair company told me that when a motor is dying, it will work and then not work. I know this is true because that is how other dying motors/batteries work. This can go on for some time. This is reason enough to go ahead and replace the motor. YOU CAN'T FIX A DYING MOTOR!!

Service rep came out last Friday and decided he could not repair our refrigerator leak because he needed two repairmen to move the refrigerator away from the wall. He indicated they would return this Tuesday. No one showed up Tuesday AM so I called American Home Shield. I was on hold for just under two HOURS, before I finally hung up. I then tracked down the actual repair company and found they had not rescheduled anyone to come out. Eventually they set up an appointment for this Thursday, a week after I first called American Home Shield. WHAT LOUSY SERVICE ALL THE WAY AROUND.

When AHS finally did get back to me regarding my issue, they quickly resolved the issue much better than I anticipated. They were very apologetic for the delays, very professional, and offered a solution to the problem. Thank you.

We have had 2 visits concerning our Samsung Microwave. They didn't fix it the 1st time & had to come back out a couple of weeks later. It is now doing the same thing but I cannot reach a single person in customer service or corporate American Home Shield. I have been on hold several times for a VERY long time with no response. The first time was over an hour. I have sent 2 emails with no response. The website says 24/7 customer service... And here I still sit. I need my microwave fixed ASAP, as this is what I'm paying you for. We are extremely frustrated. This is NOT good customer service!!!

You can get through to sales, but good luck getting through to customer service or repairs. One hour hold times every time we call, plus read all the small print. They don’t cover half the things you might need!

I have been trying to get ahold of anyone with some questions I had. I waited on the phone for 1 hour and 30 minutes and my wife called for 1 hour and no answer. For a company that we pay for a service it doesn't seem like they want our money. Seriously thinking of switching companies.

I submitted a claim 12/30/17 at 4:00 pm. It was assigned to a plumber at 4:30 pm. I called AHS to check status as I had not been contacted by the plumber as of 6:00 pm. I waited on hold for AHS to answer for 1:30 minutes to check status of claim before hanging up. I called assigned plumber to check with them, to only get an answer machine. They were apparently closed for the weekend and New Year holiday. What value is in this arrangement for me? I have a broken, leaking sink, and pay $1200.00 year (coverage for 2 homes) for a non-responsive service and warranty company?

We've had AHS since we bought our home in 2014. We have had to call several times for things for be repaired. It's always fun to have to pay the deductible even though a part is not covered. Currently I am waiting for a call from a repair company to set up the appointment I was promised was going to be expedited quickly. We (myself, husband, child) have had no heat since midday on New Year's Eve. The temperature outside has been hovering in single digits, windchill in the negatives. I was told that they would expedite my request quickly. It's now 11am 2 days later and I haven't gotten a call. I even called AHS and sat on hold for 58 minutes before I was hung up on (a few minutes ago). This has been an ongoing problem for 2 years. What exactly is considered an emergency? I thought this was pretty close. Happy I pay you guys every month for awesome service.

On Thursday, December 28, 2017, we woke to no heat. Immediately called AHS to report problem, waited over hour before we spoke with someone. Told that a contractor had been assigned the problem & we would be getting a call from that local contractor - he paid the required service fee by credit card that day to AHS. Called back 5 hours later since the contractor had not called yet and was told that the contractor has 24 hours to contact us once case has been assigned but we could call him directly ourselves. We did just that but both the business # & cell phone # pushed us to voicemail with message that mailbox is full & then hung up on us. So on Friday, Dec 29, I tried AHS again but to no avail - my first call on hold for over 1.5 hours and just when it seemed like we were being connected to an operator the line was disconnected.

Haven't had an issue with this company yet. Until recently they sent out a contractor that did not fix issue and I have asked them to come back out, when he did he had the worse attitude. Situation is still unresolved. Tried to call AHS about it to see what can be done. On hold for two hours while at work. Hung up.

I discovered a broken water heater on Friday, 12/29 and submitted a request. Was assigned to a local business, but I did not receive a call despite my request being submitted during business hours on Friday. I called that plumber and they said they were booked for a week and to ask AHS to rebook with another contractor. Contacted AHS to see if I could be given a list of other local partners so I could have someone come out who does service over the weekend-no response from AHS. Contacted via Facebook and told them I needed this escalated and help getting another contractor out as I have water just leaking non stop, and no hot water if I turn off the water line. Was told my case would be escalated and someone would be contacting me. 3 days later I have not been contacted.

I've had AHS since I bought my house in 2012. There were horrible things that happened in the house and they've always been great. Everyone was very professional and they have always taken care of the problem. I recently had an issue with the AC unit and their people came out and fixed it. Now the AC is working great and it’s very cold.

We had a microwave that we needed to replace. I called American Home Shield and they sent out a person from GE who looked at it, said it was too old to fix and there were no parts and then, he left. I waited for a few weeks and he never turned in any report to American Home Shield. And so, I told American Home Shield. Two or three weeks later, they said that they were going to get somebody out. They purchased the microwave and had a company that delivered things come out and put it in. It took me almost two months to get that microwave. The other times that I have with American Home Shield were very good. This one with the microwave, on the other hand, was very bad, but it ended up good. It’s a good deal and American Home Shield's a good place.

I had an experience with a plumbing claim where it just went back and forth between American Home Shield and my homeowner’s insurance in trying to figure out who will pay for what. The American Home Shield people that I talked to tried to help me out the best they can but the issue was with the administrative part. There was a lack of communication, and getting the paperwork processed felt like forever. But their contractors were fine and we haven’t had any issues with American Home Shield in the past. The plumbing issue was just one of those hiccups that stick in your brain, but it doesn’t mean that we’re not going to stay with them. There are other cheaper options but sometimes the grass looks green on the other side of the fence, but it isn’t.

I'm a realtor, and I sell AHS. I turned in my washer and my dryer and somehow, it showed the cracks that I had turned into. When I called it in, things were all automated, but the lady who helped me went above and beyond. She and the contractors were very good. They only saw one issue, so they ended up having to come back and doing the washer separately. The tech replaced a valve on the washer and fixed that yesterday, so we're good. He checked it as far as he could, but he said that it would have to run an entire load through. He told me to let him know if it wasn't working correctly and he'd come back. We've run one load through and the softener didn't dump during the load. When my daughter opened the drawer, it dumped down, so we're going to try one more load through and see how it does. American Home Shield's contractors usually come out quickly and the same goes with our fix.

My garage door pipe needs screws and adjusting and I was very happy because American Home Shield covered its motor. Also, the guy who came was pretty good. The other time that I used AHS was for the air conditioner on my rental home and townhome, and the contractor had to come back about four times to fix it. The last time they came, they just filled the freon. I paid an additional $500 and I wasn't too happy with that one.

My air conditioning's capacitor was damaged and the technicians that American Home Shield sent fixed the job quickly. Plus, they were very informative. They let me know what was going on. Another time though, for the same issue, the contractor took two weeks to get back with me. It was irritating because I had family over and, unfortunately, the air conditioner wasn't fixed. But I would still recommend American Home Shield. It has been a good experience with them overall and I definitely plan on remaining a customer.