American Home Shield Reviews

I’ve been with American Home Shield for only a month when I had them replace the knobs on the stove. I called AHS for that and they set up an appointment with the repair person. Then the guy came and he was very knowledgeable. He found what was wrong with it, ordered the parts and came back to put them on. Everything was fine and I’ve been able to use the stove since then.

I had a claim for heating a little while ago. I called it in and got the automated system, which can be very frustrating. I don’t think this is very personable or that it’s good business. I wish that you could talk to a person when you first call in instead. That aside, the contractor was very courteous and professional. He seemed to be very knowledgeable of the unit that he was servicing. He explained to me what he was doing, what part failed and why, and then he replaced the part. Since the repair, the unit has been working great. In my experience, American Home Shield has been a good service.

My garage door opener broke. I submitted a claim to American Home Shield over the phone and they sent somebody out to fix it and they replaced it. The reps I spoke to were great and the contractors they sent were good. However, my experience before this was awful. I had a broken faucet in my shower. American Home Shield sent out Slark Plumbing to fix it. It took them three trips to get it fixed, and they broke my tile and left a big hole in my shower when they put it back in. AHS to this day, hasn’t taken care of that or made them fix it.

My experience with AHS has been great. I usually call in my claims and I get put on hold for a long time. But I like that I can call or email them and somebody comes quickly to fix the issue. When one of our gas burner on our stove top wasn’t working, I called in a claim and the contractor came and fixed it. We had a problem with our refrigerator too and the experience has been good. But there was a time when we had to order a part and that took a long time. Other than that, their contractors have been great and they were just professional.

There was a leaky pipe and the gentleman AHS sent was very thorough and knowledgeable. I like to play safe even if I don’t use the warranty and I'm a long time user of American Home Shield and it has been excellent. I only wish the price was lower as it keeps going up and up.

I had a problem with my pool filter. It's one of those on-top-the-ground pool filters and it's a big one. I called American Home Shield and their response time was pretty quick. They've always been pretty responsive to me and always treated me good. If they said the tech would come out within 24 hours, that was usually how long it took. But for the stove, I had to wait at least a month to get a replacement.

I went online to file a claim to American Home Shield and they contacted me via email regarding the contractor who will be coming out but the vendor told us the details. They were on time and very informative. Everything is working properly and the repair made it more convenient for us. AHS is good to have but you just never know.

When the dishwasher didn't work, I submitted a claim to AHS online and their website was easy to navigate. The contractor had to come out several different times. The first time he came out, he told me it was the control panel. He ordered the control panel, put that in, and still didn't work, so he had ordered the interface. He put that in and it fixed the issue. When I spoke to their rep, she didn't know how to handle a situation as well as she should have. They kept sending me a bill for the accident. We had a claim on the garage door and I thought we would pay the $75 deductible for that, but we didn't. But they took it out on my account for the electrical which I cancelled so they owed me 75 and she didn't know how to apply it to the garage door claim. She wanted me to pay so they would reimburse me and send out a credit. But I asked her why won't she just apply it and she said she doesn't know if it can be done.

The contractor sent out by American Home Shield to replace my toilet was very good. He was on time and did everything he needed. He tried to work with American Home Shield to get a decent color for me on the toilet but was not able to. Under my warranty, there was no option in colors or anything. It’s going to cost me 200 extra dollars just to get an off-white toilet, which was crazy. Other than that, the representatives from AHS were courteous and professional, and my toilet has been doing fine since the replacement.

Once I learned I could submit claims to American Home Shield online, I was able to do that versus the telephone. The song thing on the phone is almost bordering to comedy, and then you have to talk, and if the rep doesn't quite hear you or take it for something else, it can get a little frustrating. Whereas when I'm online, I can do it exactly and I'm done. The first time I called American Home Shield was when I had an issue with the dryer. The part wasn't the right one and the dryer didn't get fixed, so the contractor had to make a second trip out. I got very nervous because I thought I was going to have to pay another $75 fee, and American Home Shield was very quick to tell me that I wouldn’t be charged again.

Our water heater leaked and I called AHS to file a claim over the phone. The rep I spoke with got it done and the technician came out the next day after Christmas. The technician knew what he was doing. He had to break the solder and put a fitting on it and since then, the heater is working and doesn’t have any leaks. My experience with AHS has always been great, and I would put them if somebody else asks me what kind of insurance I have. I'm satisfied and I will recommend them.

The gas valve on our furnace went out. I submitted the claim online and it was pretty easy. The first guy that came out just looked at the manufacture date, when it was installed and pretty much said the whole unit would never work again. So American Home Shield sent a second service company, and they were friendly and knowledgeable about what they were doing. They inspected everything first, and since the repair, the furnace has been great. That was the only repair we've had since we've had American Home Shield.

I didn’t have hot water in our kitchen faucet. It was warm but the hot water was running cold and didn’t run hot. I called American Home Shield and asked for someone to come and take a look at it. They said they would call me and schedule someone to come out. The claims rep was was professional and courteous. The contractor sent out was also great. He immediately knew what was wrong and was able to fix the problem. I had a question about my main shut-off valve because I had no idea where that was in the house so he immediately located that and told me where it was. The water runs perfectly fine now and it has been good since the repair. I was satisfied with the service. They were able to identify the problem and they resolved it immediately. I would recommend American Home Shield.

The people that lived in our house before had American Home Shield, so I just kept it. I came home one evening and turned the heat on but what was coming out was nothing but cold air. I called AHS and it was very easy to submit a claim. It was too late for them to send anybody, so I just got in the bed and stayed warm. The next morning, the contractor came at 8 o'clock. They were very nice but all they did was switch the switch that had to be turned on. I wish I had asked my son to do it because I paid a whole lot of money for nothing. They weren't up there for two minutes. But even if I had gone up there, I wouldn't have known what switch to push. Also, I'm scared to go up there because I'm old and I don't feel very steady on those ladders that go up to the attic.

Our toilet was making loud noises. I called in my claim to AHS because I wasn’t sure. We just kept having a loud buzz on the wall. I know it was the pipes but I don’t know what to call it. We got to get up and flush the toilet as that’s the only way the noise would go away. The rep was very helpful and the contractor came out the very next day. We thought it was the septic tank so we did that first. The contractor was like, “I know exactly what it is”. I was like, “Oh, thank God”. He changed out some of the plumbing in it and asked us if the other toilets were doing it. He switched out the other toilets in the house as well. Everything worked fine from there on.

American Home Shield is great and I enjoy them. The board in my oven went out so I went to their site and filled out a claim. The process was real quick and painless, and they took care of the problem within a week and replaced my oven. Everybody at American Home Shield whom I've ever spoken to has been very professional and helpful, and the contractors are all excellent. Having an AHS coverage is one of the better things that we’ve done and it's the smartest thing others could do. I would recommend them to a friend in a heartbeat.

We had two hard freezes back to back and the heating unit would never shut off nor would it get it hot enough to be comfortable to warm the house. I the AHS number for repairs and they sent people out to check it out. The contractor said that there were some cylinders inside the unit that were not adequate for the size of the house for it to be able to warm it. They had to order those and they came yesterday with the parts and replaced them. I was very pleased with the contractors. They were very pleasant and respectful. The heating unit has been doing fine since the repair. It’s just been overnight and today that it’s been working again. And although we’re not having the temperatures that we had here a few weeks ago, I anticipate that it’ll be fine.

After lengthy discussions (and several requests) they finally agreed to reimburse us for the total amount of the cost incurred for the necessary repairs which were made by Nor-Cal Mechanical. At this point we plan on keeping AHS but will remove the HVAC from the contract. We have also had to remove our Spa from the contract as the repair service they were sending us was totally inadequate.

I had a problem with the gas boiler so I called American Home Shield and got a friendly rep. The contractor didn't have an opening until the next day though. When the technician came, he checked it out and found that the pilot was off so he just turned it on. AHS is good to have and every time I have something that needs to be repaired, they come and they're fine.

Our air conditioner wasn't working at all. I filed a claim with American Home Shield then the service person came out. I paid the $75 and they took care of part of the problem. The service person told me that the AC had several issues to it and that they could fix one of them, but it would have more problems as time went by. He really made it clear that this would not be the catch all cure and that it would just keep causing me problem after problem. I wanted a new air conditioning unit, but they said that they have to keep fixing things until there's nothing left to fix. I didn't want to do that. I wanted to have it done now, so I took care of the air conditioner myself and paid for the new one. But on what happened to me there, I was disappointed with American Home Shield.

For the most part, the contractors that AHS sent out to us have been good. But we don't live in a large city and a lot of times, the contractors were not easily available and we had to wait for them for several days to get here. We had to call AHS to get some of the locals and they were usually very helpful with that. But whenever we called, the wait time was 45 minutes to an hour. That's why we submit our claims on the web. But if we need to speak with them before they send out someone, we still have to call.

We purchased AHS in November and it took effect in December. When I purchased the warranty I had no idea they covered plumbing as well, nor did I think I'd ever had to use it. Well yesterday I thought all I had was a clogged sink so I called AHS feeling pretty happy that I had finally signed up after several years of contemplating getting them. The plumber comes out (was supposed to be here between 10 and 2 and got here at 5:30) and tells me that my issue isn't covered by the warranty and the issue will cost me $4k.

I'm not sure to begin with AHS. I won't complain about the 1.5 hour wait times that I've had to wait for nearly two dozen phone calls. Instead, it might be better to explain how I was outright cheated by AHS. My gas furnace was not working. I put in a work order for which I had to repeatedly reach out to AHS to complete. Since they could not find a contractor, they made me find my own, which was fine. They came twice and completed two jobs, FOR WHICH AHS NEVER REIMBURSED ME. My furnace still wasn't working properly, and my contractor said it needed to be fully replaced. AHS required that another contractor be sent, who said it needed to be replaced. They then required a third opinion, who also said it needed to be replaced. By this time, my furnace hadn't been working properly for the months of November and December on the east coast, so you can imagine how frustrating this was.

I called American Home Shield on 1/14/18 and a rep. put in a request for my plumbing problem, the request went to contract company Flowright Plumbing, the company never called and had to call American Home Shield again to ask them about the plumbing company who was coming out to service my plumbing. AHS transferred my request from Flowright Plumbing to another company with any notice of the transfer, the new company they transferred me to cannot come out until 1/17, my mom is elderly, we have been without water since 1/14. I have been a customer of AHS for years, never had a major problem until now. I ask the rep to speak to a supervisor, she said a supervisor is not available now, she will leave a message... have not heard from a supervisor. I will not give a good survey to this company until they change their policy of making their customer wait days for receiving good service.

Very disappointed with AHS. I’ve used AHS for many years and have policies with them on two homes right now, but will definitely be moving to a new company. They have happily accepted my payments every month for years, but now when it is their turn to perform they have failed miserably. Recently my 5-ton furnace died and the technician AHS sent out said it had to be replaced and that AHS would cover the cost of the unit, installation, and the rebuild of the platform; however, what happened is that they ONLY want to pay $435 total, no discussion.

I’m still waiting on a repairman AHS will be sending and it’s going on the second week and he called and said he was coming today between 8:00 and 12:00. They’re coming out for my stove and my washing machine. My oven isn’t working on the stove and the tub in my washing machine is loose. We usually go online to file claims and sometimes we call.

I saw the leaks in one of my faucets and remembered that I have American Home Shield. I contacted them to request a plumber to come by. They were very prompt and got a plumber to come out the next day who was very knowledgeable, professional and on time. We found out that the issue was bigger than what I had him come for, causing the need for more work. But he was able to address that and recommended some people to help us out. If he hadn't done that, then the issue itself would have gone to a bigger one than it actually was. So, he saved me a lot of money. Overall it was good service. AHS is very easy to use and I'm glad I purchased it. I will definitely use their service again.

AHS' warranty program is excellent. We made two claims on it and both times were handled quickly and professionally. Recently, our heat was not working so my fiancée easily submitted the claim online. The contractors called me back and got out here real quick. They had to do some repair to the emergency heat element on the heat pump and got it all in one fix. They did an awesome job and since then, it's been working good.

The blower motor on the furnace stopped working. I called American Home Shield to file a claim and I relayed emails to which they responded. Then, they sent somebody out and fixed the motor within two days. The contractors sent were friendly and they got down to work, did the job and left. Now the furnace works fine.

There was a heating and air conditioning issue at the property I recently purchased. It was something that happened before, but the swamp cooler was leaking. And it was wintertime, so my biggest concern was the big water bill. I submitted the claim online and it was really easy and less time-consuming. American Home Shield was very prompt in getting somebody out to repair it. There was a tenant at the property and everybody was very happy with the work that was done. The issue got resolved quickly, and overall, everything has been good. American Home Shield is easy to deal with.

I've lived here 10 years and we've had American Home Shield for all that time. They’ve always come through and aside from the wait time, I've not had any problem with them whatsoever. It was just difficult to get someone. We had nine-degree temperature last week and my heat pump froze up on the outside. I did the claim online but they never called me to set up an appointment. So I went back to check on it and all it would ever tell me was that it was in queue and I couldn’t find out anything about it so that was a little difficult for me. When I called on the phone, they told me my wait time was an hour and half.

I have friends that had home warranties and they recommended that I get one, too. I also thought it'd be a good idea. If anything major would go out, like an air conditioner, it would be awesome to have the warranty and it would be worth all the money I'd spend on it. I got a policy from AHS and when I submitted a claim to them for my water heater, I did it online and it was easy. Everything works fine now. I have hot water and I can take showers again. I would recommend AHS. In fact, I recommended them this weekend to one of my friends that wasn’t happy with hers and she’s going to look into them.

When I submitted a claim to American Home Shield to have my heater fixed, it was through their online form which was intuitive, functional and quick. Though the online experience is fine, the phone service is abysmal. Every single time I called American Home Shield, it’s taking over an hour just to have somebody answer my call. But the technicians who came have been very good. They gave an alert on my phone that tells me that they’re coming and then they usually call ahead of time and then show up at the time that they’re expected to. They also informed me about what they’re doing or any additional variables they may have found. They had one follow up appointment because my heater was extremely broken. There was an additional thing that wasn’t causing it to work. So they fixed just one part of it but then it wasn’t connected so they connected it. Overall, the service offered by American Home Shield is worth the effort, just don’t give them a call.

I was having a problem with the fan in my air conditioning and heating unit. It was so noisy that you could hear it everywhere. American Home Shield sent out a couple of service guys and they were great, monkeyed around with it, and it was not as bad. They were very nice and thorough, and one of them was explaining things as they were going around. And it was helpful because I’m new to the building and it’s a new equipment that I’m not used to. So, he gave me a run through which was good. Everything went fine and I’m happy.

I've got two recent claims with American Home Shield. One was about the electrical outlets which was already done and the other one was about my microwave and the tech is coming tomorrow to fix it. I filed one of the claims over the phone and the rep treated me very good. The techs who have come were also very good. I've been happy and I'd recommend them to somebody.

We called American Home Shield for our garbage disposal. The rep I talked to was very cooperative and sent Bell Cow. They were an HVAC company but they also had a plumbing division. Their guys were very nice. They came out and replaced my garbage disposal, but the replacement didn't run right so I called them. The guy came right back out here, brought another brand-new unit and put it in there. I haven’t had any trouble since then.

I had a defective heater and filing an online claim with American Home Shield was very easy. They haven't fixed it yet as they were supposed to order the parts and have it shipped to their warehouse. However, they're very responsive to my calls. Working with the contractor was very pleasant. He told me what was needed to be done and how much extra it would be. Moreover, he was very good and knowledgeable about what the problem was. I've been very happy and even had my parents sign up with them.

I downloaded the American Home Shield app after we moved in here, so it's really simple filing a claim. When we were out of town and it was in the middle of the night, my mom who was with my kids tried to turn the heater on and it wouldn't work. Something was wrong with the control box. Whenever we tried to kick the heater on, it wouldn't kick on. It just stayed on the AC. I sent in a thing on the app and AHS called me the next morning to let me know when someone would be able to come out.

Our thermostat wasn’t working properly so I submitted a claim to American Home Shield on a Friday and by Monday morning, the repairman called and was out here at around 11:00. He had an ID tag and introduced himself. Then, he checked everything out after I told him what was going on. There was another gentleman with him who checked the unit outside while he checked the thermostat. We found out that we had the wrong thermostat on it. It was kicking on the air conditioner before it would kick on the furnace. So they went about doing the repairs which was completed in 30 minutes.

We are no longer happy with American Home Shield as we were 20 years ago when we started with them. Their service has gone downhill, unfortunately. We wait on hold for over two hours and we don’t get responses right away. We’ve also had bad experiences with some of the representatives that they’ve sent out. And in trying to fix that, it resulted in days of waiting to get back and also days of being on hold forever trying talk to somebody. We have two family businesses and I don’t treat my customers that long. And we considered twice this last time about canceling the policy with them.

My dishwasher stopped working so it was creating more problems. I filed a claim with American Home Shield online and their website was very helpful and easy to navigate. Also, the contractors they’ve sent were very good. American Home Shield then decided it was too much money to fix, so they offered a replacement. They had tiers in which they gave me a standard amount and if I wanted to upgrade to a stainless steel then I pay the higher price, which I felt was very fair. I actually bought a dishwasher that was more expensive but they gave me a subsidy towards the purchase of the one I wanted. I’ve been very satisfied with American Home Shield.

I’ve been satisfied with American Home Shield. I have them for quite a few years and it has worked out good every time I filed a claim with them. Having the warranty is very valuable to me since I got two heating systems and two air conditioners. With the coverage, there was a lot at stake after a few years and I found it reassuring to have. Recently, the blower went out in one of my heating systems. I submitted a claim on the computer and the contractor called the next day to set an appointment. They came out on the second day after I submitted the claim and they were very professional. They were also very timely and followed up really good. At the time, it was cold when I came home since the heat was out. But they got it warm, so it worked out fine. Since then, the heating system's performance has been good.

I’ve had two claims with American Home Shield. One was when I had a refrigerator problem with the ice coming out of the icemaker and I had a claim on the water heater. I called them in, and the refrigerator claim was very smooth. As soon as I filed the claim, the company that they sent to do the work called me within a few hours and had an appointment quickly. But the water heater claim has been different. It took three business days, five days with the weekend, to get the plumber out. And then it has taken another eight days before the plumber is actually putting in the water heater so I’ll be without a water heater for two weeks. He came out last Tuesday to look at the water heater to decide if he could fix it or if it needs to be replaced.

I filed an online claim with AHS for my furnace that was not working. And their website was easy to use. A tech came to look at the furnace but when he was leaving, my house started smoking. Luckily, I caught him as he was driving away and I told him that I got smoke coming out of my vents. He came back and as he was walking in, he said that the smoke was probably just some dust. But I replied that it was real smoke. He went up back into the attic to look at the furnace and said that it was on fire. Ultimately, everything worked out fine and it didn’t burn the house down, but it could have gone terribly wrong.

I have been with American Home Shield for close to 30 years already. Normally, I call in and they come out and I pay the service person. But now I have to pay before they come and I don't like that. The last time I called, my washing machine drain wouldn't go through so I needed a plumber. However, the representative I spoke with said that I am delinquent. I don't want that because I'm not delinquent -- I have A1 credit. And American Home Shield kept sending bills and then I got a bill for my service after we paid and I still got a bill saying I owe them money.

The water heater went out because it needed the element replaced and the contractor sent out by American Home Shield was professional and helpful. They were great. I made the claim over the phone and the reps were very fast. I would recommend American Home Shield.

I've been with American Home Shield for a month and a water heater issue came up. I wasn’t clear on a lot of things with my policy but they never said they didn’t cover that. But then when I called American Home Shield, they said they didn't cover that. I read the contract and saw those things are on it but they said that was from before I bought the home which didn't make sense to me. It was frustrating not understanding what I spend my money for. They already fixed my water heater and the technicians that came out here were professional, efficient and on time. But AHS didn't care about it this time and if they don't replace it with a new one, I would be upset because I know it's about to go.

My last claim with American Home Shield was for a pool leak. The company they hired came out and took a look. The guy claimed that there was a small puddle around some pool equipment and that was where the leak must have been coming from. He said that he patched it up and everything was all well. My tenant is a pool contractor and saw the guy throw water on that area. He hadn’t turned on the pool equipment in over a week because it was leaking and they didn’t want for the water to come out. Everything that the guy was in was complete fraud. And he charged American Home Shield. So we hired a different pool contractor to come out that was not associated with American Home Shield. They found a leak within a completely different area. They came in and did the patching, and everything has been fine. But because it was in the skimmer, American Home Shield said they won’t cover it. It was just a big headache.

My toilet was clogged and I submitted the claim to AHS over the phone. My claim went through and I had somebody here the next day. The contractor was kind of quiet and to himself, but he did what he needed to do and left. It took him five minutes to finish the job and the quality of work was good. I had told them the little issue that I had, but other than that, everything else was taken care of and I had no problems.

I've been with AHS for almost three years. I recently made a claim for my dryer and submitting it was easy. Plus my interaction with the rep was seamless and effortless. The dryer was a Samsung appliance and it is so specialized that they referred someone out that knew about Samsung. The contractor came the next day, had the replacement part with him and took care of it right away. I'm very satisfied and I'd recommend AHS.

We recently bought a home and the garbage disposal was leaking. I filed a claim to American Home Shield online but the people that they sent out the first time didn’t do anything. They came out here and just looked at it. I had stoppage also and there were two plumbers that came out and they didn’t have a snake to deal with the stoppage. I’ve never in my life heard of plumbers coming out and have no snake in their truck. That’s just not normal. That’s like a carpenter not having a hammer. They said that they were going to get with American Home Shield to see if they would replace the garbage disposal, so they left without anything being accomplished. Then Christmas took place so I just gave it time. After that, I had to resubmit saying that nothing was accomplished.

I recently filed a plumbing claim and there's one that’s outstanding too. Apparently, my outstanding claim didn’t meet the needs because I expected it to bill me the service call but it didn’t. Basically, when I submitted my claim online, the system didn’t recognize my most recent claim as new. It knew that I have a plumbing outstanding, so it registered as a follow-up, not as a new one. Their plumber picked up on it and called to ask if it was a new one and I told them it was. So that was a good thing.

I've been with AHS for four years. Recently, the washer's drain pump went out and American Home Shield sent someone to fix it. Depending on how fast my internet access is, submitting a claim online is pretty easy. Sometimes, though, you want that warm, fuzzy feeling of having something lined up, so you want to talk to a person. But online really was easy and it worked perfectly. They got someone out here quickly. The contractor was great and I told him what was wrong. I talked to the manufacturers and they said things, the people on the phone are not quite too sure what the problem is. But the contractor knew exactly what it was and went right in. He had it fixed quickly and did a great job. I told a lot of people about American Home Shield. I'm like a walking advertisement for the company because they have done so well for us. We've been super pleased.

American Home Shield is great but the only thing that I do not like is the waiting time to talk to someone. Even so, the reps have been wonderful. I am very satisfied and have recommended American Home Shield to others.

I bought my first house in 1983 and had AHS at that time. Many years later, they're still in business and doing the same thing, so they're doing something right. Whenever I go into a closing on a house, it's AHS that's offered to me. They probably get 10,000 claims a day, so it’s hard for them to do a follow-up. We had a plumbing issue recently and so far, it has been good. I submitted the claim with AHS once by phone and once online. Both of them worked out fine and had a good follow-up. Their customer service was good. However, it took them a while to answer the phone when I called and was on hold for 15 minutes. It was a little longer than I expected.

I called 5 days ago to report a problem. They took the payment and "a technician will call to set an appointment within 24 hours". A technician called to tell me that his first availability was two weeks from the date and that he was suggesting to call American Home Shield to switch service. I have called 6 times! Each with an hour wait and I still haven't received a call from no-one! Check it out. Just call 888-429-8247 Customer Service and see how long you will stay on the line! Get a different Company. This one sucks!

I've been trying to get my tenants water heater and garbage disposal fixed since December. The first vendor that went there told that the water heater needed to be replaced, and supposedly changed the garbage disposal with a new one. 2 weeks after the visit the vendor hasn't sent the report to AHS. After receiving the report AHS said they needed a second opinion. They sent another vendor who said that the garbage disposal that was replaced was cheap and would break soon. They also said lots of things to my tenants about my house. I'm extremely disappointed. Takes hours to be answered by the customer service, I don't know what else to do!

I had a heating claim and everything went fine with American Home Shield. The contractors who came over were all fine. They all did what we needed to be done. Since the repair, everything is working fine now. If anyone has repairs that they anticipate, American Home Shield is worth looking into.

The furnace had a smell of gas, it was a bad furnace and won't start anymore. My wife put on a claim to American Home Shield over her email. They sent somebody out here and dealt with it. The contractor from Houston that condemned it was very professional and accurate, and I installed it myself as the contractor. I started it Monday and finished it that day. It took about almost eight hours. I got to replace the furnace and the mount wall. It’s got the cold for the air conditioning and I got to take it out and get a gas while I had to take the part. It was a little complex but it got done. AHS just gave an allowance of $580 that barely covers the furnace and I haven’t seen the money yet but they said it’s on the way.

When the motor of the garage door opener didn't work, I put in a claim through the internet. American Home Shield called and sent me the email that someone would be calling me, and somebody did within 24 hours. Another time, an electrician came out to put in a fan for the rental property across the street and he was horrible. He said he was a psychic and he kept asking about our dreams. He said it was his father’s company then it was his. Then he kept calling and asking if we had any more work. He said we didn’t have to go through American Home Shield. I told him he was scary and that I didn’t want him back. But everything has been fine after the repairs.

When I submit a claim to American Home Shield, I either go online which is fine or I try to call them especially if it’s requiring some information about how to do so. However, it takes them forever to get on the phone. I spend an hour and a half on hold waiting for someone to pick up the phone every time I call. But once I get in, their customer service has been fine in terms of how we were treated. On the other hand, their contractors have been good but we had one that we didn’t care for and we spoke to AHS about that and they authorized us to have our own vendor come out and do the replacements. Also, they weren't able to get us a contractor a few times which was a problem but they allowed us to hire our own contractor and submit a claim separately, and I appreciated them for that.

American Home Shield was responsive when I submitted the claim. I had a clogged sink and it had been ongoing for a couple of weeks. I’ve had good interactions with their representative. They were professional and did whatever needed to be done to schedule the technician to come right away. The technician was friendly and professional, too. He listened when we told him about the problem. Then he did whatever needed to be done and fixed the problem. The sink is working better since the repair. AHS was pretty straightforward. I would recommend them to friends as they have good service and could potentially save them money.

I hate American Home Shield. When we owned our house before, we had it and they were wonderful. Then, we bought a trailer and decided to get them again. But then, when we submitted a claim for our hot water tank, the second lady I spoke with on the phone was very rude based from the tone of her voice. We have three children so it's hard to be without hot water in December. I had called AHS back to see if they had somebody else that could come sooner and this lady said they couldn't do more for us.

The freezer on my refrigerator wasn't working properly and we had American Home Shield set up a tech to come out. He came in and looked at it. He replaced a part which fixed a part of the problem, but he had to come back out again and did another part. It's operating fine now. The contractors were very nice, polite and very good to work with. It didn't take them long to look at stuff and check it out and explained to me what they were doing.

I've had three experiences with American Home Shield in the last year and a half. The last one, I thought I had a gas leak in a pipe in the house. Their guy came out and he was good. It turned out it was not a gas leak. The time after that was for pool work and I got into a disagreement with Knock Out Pools' telephone person who thought I worked for her in an attitude and we never finished that particular deal. The guy that was supposed to come out called me and claimed that my speaking to him was yelling at him, which was inaccurate. I did that to his scheduler.

Submitting a service call to American Home Shield was easy. You just pick up the phone and make a call, then the appliance repair people will call you. You set up an appointment and they come out. They do a professional job and it's perfect. I'm the landlord and I'm happy with their level of customer service. I would recommend them to anyone.

I made a phone call to American Home Shield when the igniters on the top of my stove stopped working and it was very promptly addressed. The timeframe was very reasonable. The contractor was very helpful but he was not familiar with the issue or the particular brand. Manufacturers put their label on everything right out front in big letters, and this did not have it which was bizarre so, that was a challenge for him. He was very pleasant, easy to deal with and the issue was resolved in a speedy manner. That makes me very happy and I was very satisfied.

I had trouble with the fridge's ice maker so I called American Home Shield, told them about my problem and they sent somebody out. The contractor was good and knowledgeable. But the ice maker didn't act up when he was there and the ice maker has been working since. I've had them in my house in the past and I would give them the check on the spot but this time, they didn't ask for it and I was surprised. I called yesterday to try to make a payment with somebody and that was a very long wait time. So I hung up and did it online. Other than that, AHS has been good and I have been recommending them.

I'm a real estate agent and I buy home warranties for my clients. So, I've tried a lot of other home warranty companies, and American Home Shield has been the best. However, when my air conditioner goes out, they will say that they'll replace it but they will only put a band-aid on it until it literally conks out completely and then they'll have an excuse not to replace it.

I’ve had some negative experiences with American Home Shield in the past, specifically relative to the furnace. I’ve had issues with them prior to that too. My sense is that they don’t really like to take responsibility to repair much of anything unless you’re lucky. And there are things that they're not responsible for. There was product failure over time in my house and AHS refused to repair them so I’m not pleased. The technicians came and looked at something that should be covered, but they didn't know what the insurance company was going to do. Then I'd hear from the insurance company that they were not going to cover it.

I had a problem with the baseboard heaters. I submitted a claim online (process went seamlessly), then I got a text that said I was good to go. That was a nice little feature. The contractors told us that they’d be coming out. They’ve replaced most of the baseboard heaters. The only thing is I’m now waiting for some of the other ones to come in because they didn’t have the correct link and they had to order them. So, it has taken a little bit of time. Also, I have been the one who has to do a lot of the follow-up. But the guys have been fine and were really nice and the actual baseboard heaters themselves are now functioning great. I would recommend American Home Shield. It’s already paid for itself. I’ve already more than recouped the $400 just in baseboard heaters alone.

American Home Shield sent me a someone from Jasper Mechanical over for a heater issue I had. He was on top of things and knew what he was doing. He went up the attic, checked that out and he told me what was wrong up there. He put a new compressor in and the heater is working fine. He has to come back a second time though to check out why my heater is making a loud and annoying humming noise. It’s a constant high tone noise coming from the vent. When the mechanic left, he told me he would call me back the next day but I never heard from him. I haven’t tried to call back though because I was told that maybe he would remember that he was supposed to call me that same date at 8:00 o’ clock. Also, I didn’t know they were going to charge me again.

It was very simple to navigate the AHS website. I filed a claim for our water heater and they replaced it. One of the first claims we did was over the phone and the reps were very professional. The service folks have been very positive and I've had no issues with them. We also had a wall oven replaced and like the case of our water heater, that went very well. AHS has been very well worth the price we paid for it and we’ve been very happy with their quick responses and service that we received. We’ve recommended them to friends who just moved to our area.

We were with a different company before American Home Shield. The other company didn't have technicians that were local. I live out in the middle of the woods and the ones that they had coming out here were like a mom and pop place. They didn't do good work. We went with American Home Shield and I've been very much satisfied with them.

I had two houses that had furnaces that had gone out. American Home Shield came out and they said that I needed a new furnace. They gave me the approval that they'd take care of the labor to have it installed plus the new furnace. Then they told me there were special modifications to the tune of $2400. I didn't bother to tell them but I had two other people come out to look at it and one of them gave me a price of $500 for the modifications. I had the same experience on the other one as well. I was going to have the other person do it but they said that they needed to check with American Home Shield.

My most recent claim with American Home Shield was for a plumbing issue in which the cartridge in the shower valve needed to be changed. The first technician actually broke a few things and he reported back to American Home Shield that the problem was unfixable without substantial work. I had to go through the process of getting a second opinion through AHS. That call was slightly adversarial in the sense that they were very defensive of the contractor but I had to insist and they didn’t push that hard. That second opinion told me that the first technician did a pretty poor job. The second tech was very open with me and he explained to me what he thought had happened. He walked me through everything that he was seeing where we determined that the first contractor had actually broken something and it made the situation worse rather than fixing it. He went the extra mile. Since then, the shower worked fine.

AHS is pretty much the only name or is the most well-known name for home warranties. We got a home warranty with our house when we bought it and we have them for about 15 years now. It's a good investment. I submit claims online because the hold time takes 20 or 30 minutes, but my wife calls them in. Just like with any insurance policy, sometimes you win with American Home Shield and sometimes you lose. I pay $75 for every service call, but some of the stuff would have been cheaper if I went outside of AHS. Then, we filed four tickets on the washer and it has never been resolved. They kept sending out the same people, which I think are the only ones on their list. So we're also not thrilled with one of the contractors that AHS sent out, but most of them have been pretty good.

We had water in the kitchen floor and the carpet was wet over on the other side of the wall. It appeared that the water was coming out from under the island area. If you step on the tile it comes up to the grout. We thought it was a slab leak so we turned it in to American Home Shield and they sent out the leak detector guy. He looked but he didn’t find the leak so we decided it must be the dishwasher. American Home Shield sent out the dishwasher man who also looked but didn’t find a leak. He told us that they would probably want a second opinion so they sent another dishwasher repairman and it leaked this time. There was a valve that turned the water on and off into the dishwasher that stuck and the water would just overflow. Luckily it turned off and it all worked out. He fixed it and everything was good.

AHS was part of the deal when I bought my condo unit. I've been with them for more than a year now and I've received very good service from them. I prefer submitting claims online since I get faster service. The most recent one I contacted them for was for my refrigerator that quit. They replaced it.

Our chandelier wasn't working and some lights in our laundry room were shorted out. When I submitted the claim to AHS, the experience was awful and I stayed on hold for 45 minutes. After 45 minutes, I gave up, called back, and did the claim online. But I'm not a big fan of that 'cause I can't talk to anybody when I want to explain the problem and even the choices they gave weren't close to what I needed. It was faster and they got me to the right people but I would much rather talk to them. Not be able to talk to somebody is aggravating and I should be able to talk to them within five minutes for paying $80 a month for 14 years. I don't know if there are not enough operators or this is the way to force people to use the internet to log in the issue. I also had an experience with them where I've been on hold for over an hour and 20 minutes. But when I started with them 14 years ago, it was a five-minute wait time to talk to somebody.

I had a plumbing problem and called American Home Shield. We did a schedule and the guy who came out was really helpful and walked me through what he was doing. He told me what was going on and he was able to fix the leaking toilet the same day. It was great. I also submitted another claim for a dryer. I did it online and it was easy to schedule that way. I got a text and an email confirming that I've submitted and then the plumber called me and confirmed the schedule. But there was a little confusion. The time frame that AHS told me was slightly different from what the plumber was going to come out and do. Maybe there was a miscommunication between AHS and the plumber. But it was not too big of a deal and it was easy to confirm. Overall, I had a good experience with American Home Shield.

The AHS website is user-friendly. They have different things and different categories and I just have to pick the category. The only thing is sometimes, you have different problems in different categories but you can only submit all the problems in one category. They can perhaps improve that so that you can select all your problems and they categorize it for you so they can send it to a different company. Otherwise, I would just choose one problem or two problems in the same category. And if I need another service, I have to choose a different category.

I wanted to talk to a real person and that could be really difficult at American Home Shield. I was on hold for over 30 minutes to get through and that’s really frustrating. I wanted to confirm that what I needed to have done was covered under my plan and ask a couple of more qualifying questions, but I couldn’t get a hold of a real person. So I ended up paying in a separate incident the $75 fee only to find out that the company could do it but American Home Shield didn’t cover the work I wanted to be done. I had to go get a refund for the service fee and again, I had to be on hold for a very long time. It was very frustrating and there's no link on the website to send an email or contact them in another way other than the telephone number.

American Home Shield has been awesome and we’re so pleased that we signed up for our home in Texas. My most recent claim was having the dryer fixed and also had an issue with the garbage disposal several months ago. Submitting a claim online was simple and easy. We have coverage on our home in Nevada wherein we had an issue last year. We had paid the vendor and, for whatever reason, they didn’t communicate that to American Home Shield and so, we received a bill. I talked to somebody to present the invoice and copy of my bank statement as proof that it has been paid. It still had not been cleared up until a month later when we called. One gal said that we’d better call the vendor. But I said that wouldn’t do you any because they were the ones that didn’t confirm that I've paid.

I’ve only called American Home Shield three times. I filed a claim online the first time but it took a longer time for the contractor to come out. And it was quicker for me to call. When I filed my first claim, the contractors came and replaced a fuse. They were quick and efficient. And the second time was when my air went out and they came in and rewired the entire system because a lot of the wires have been crossed. But that was when the issue started. They did not reattach my heat pump, so when the weather changed from hot to cold, I had no heat when I turned it on.

The heating units for both of my furnaces would ignite, shut off and then ignite again. In between that time where the fire would go on and turn off, there would be this burst of gas that you could smell in the house. I went online and submitted a claim, then American Home Shield scheduled the appointment online. The process was painless and easy. However, the original guy who came out didn’t do anything. He came back later that day, but still didn’t solve the problem. Two days after he left, the issue was back. We scheduled another guy to come out and he did better. He told me what the problem was but said it was a maintenance issue and not a mechanical problem, and he was not going to do anything. That was disappointing and I'm not real happy about it.

I've recommended AHS several times. I had to use them once for my garbage disposal. I called and it took a couple of days for them to come out. The company got the info from AHS and was able to send a gentleman out. He was very professional. The garbage disposal needed to be replaced and he had brought one when he came. Everything worked out well.

Last year, we had the issue on the air conditioner which was something minor. Then we had a heater issue with the blower which was also minor. Our big issue was with the water heater in the house. The first plumber AHS sent out spent several hours but couldn't solve the problem. He was also trying to sell me a bladder for $600 but I knew the bladder wasn't wrong because I did all the testing myself. I didn't want him back in my house because he was here twice and I still had no water for a week. But the last plumber who was sent out was very adept and he fixed the problem so I'm happy with that. He was a young guy who was very intelligent at what he does and he fixed the problem in 30 minutes. The problem boiled down to the filter. The other guy changed the filter but he put the filter in wrong which disallowed water to come through. It's been perfect since the young plumber left though.

When our heater was not working, I filed a claim to AHS over the phone and there was a very, very long wait time. They sent a technician out but it took five days without heat before somebody came out. He found the problem and fixed it. But prior to this one, I had a light that went out in front of the house, and it was attached to the house. I called them and I was on hold for about two hours before somebody picked up. They said it was covered and they sent out one company. As far as actual technicians that they sent to our home, Ideal Electric was terrible and I heard that they still send them out. The technician never took the light off to look at it. Then they sent another company out and they said, "All you need to do is call them and I'll come back today". And to date, I ended up having to fix the light myself.

I had a problem with my gas furnace and submitted the claim over the phone to AHS. I specifically wanted to request a particular HVAC company, as opposed to another one that they had sent out to me a couple of times previously. I wasn't pleased with that company. It wasn't that I had issues. They came out, did the service but they combined doing the service with trying to get me to buy a new system. And that's what they seemed to do consistently. I don't need to be hard sold. I need my unit fixed, and if I'm ready to buy a new unit, then I'll let them know.

I had three claims with American Home Shield recently, had them almost simultaneously, including one for my plumbing. I submitted that claim online and while I did it easily, the website is like, “Here are your options.” Unlike when talking to someone where I can say what I think the issue is. So, on the plumbing claim, I had to check a few things just to cover the basis of what the problem could be since it wasn’t speaking to someone verbally. Not knowing what the problem was and why the water was leaking, I was like is it because the garbage disposal is broken and it’s causing a leak or is there a leak and has nothing to do with it? So, I clicked off both things because I wasn’t sure, versus if I was talking to a rep, I could tell the rep what the problem is and they can differentiate on their own.

Our refrigerator went out and we called American Home Shield. The contractor who came out was a great guy. He had the needed part in his truck, he seemed professional and he did a good job. I haven't had any problem since. I have recommended AHS.

The garbage disposal stopped working and we called American Home Shield to discuss the claim, which went good and smooth. The representative was courteous and efficient. Someone called us back in less than 48 hours. But the plumbing company was hard to get a hold of and there was a lot of phone tag. We weren’t able to talk clearly and get down a concise time to meet. But when the plumber came out, he was very good and professional. He described everything that he was going to do and what he had done. He was there about 35 minutes and he was able to fix the problem without having to replace any parts. Now, we're back to business as normal and the garbage disposal works just like new. It was a positive experience and American Home Shield is a good warranty to have.

This year we submitted two claims to AHS. One was for a leaking toilet and the other was for a blocked kitchen sink. At first, I tried to submit the service request online, but I couldn’t. However, everything turned out okay. I called them on the phone and their people were professional and friendly. Plus, they did their best. Their contractors were also friendly and professional, as well as good and fast.

I have had American Home Shield for 3 years. This year, I have three things for repair. One was for my garage door, then my fan, and then recently, my washer. I submitted my claim on the phone and the person who repaired my appliance saw something wrong, so AHS gave me a new washer. However, that experience was not good. They didn't give the money quickly and I had to wait over two weeks for that. Also, the $205 offer is not much as I should have. I paid $500 for my washer. And when they offered me the new appliance, they did it after Black Friday. By then, the appliance is more expensive. That being said, I'm not very satisfied with American Home Shield.

I called AHS on the phone and told them that my furnace was throwing out cold air. The person that I talked to was very courteous and concerned about what my problem was. They then set up an appointment for a technician to come out. The technician who came out was very professional and solved the problem. I’ve had many experiences with American Home Shield and I’ve been pleased with all of them except for one. The tech they sent was fierce and refused to take care of my dryer's problem. There was a dead mouse on a mouse trap. I removed the mouse and the trap, but he still refused to work on the dryer. I have recommended American Home Shield to friends. It's a wise investment because they take care of mostly everything in the house.

Some stoppage in our master bathroom started on Monday. We just did the claim online and they called us the next day. That part was super easy. The reps have always been helpful and nice too. However, there has been a handful of issues that have come up in our house that has not been covered. That tends to be a little frustrating because we do not know. That's in the contract so it shouldn't be a surprise but it's not like we read all 60 pages of the contract.

I have four services through American Home Shield going on at the same time. Some are not completed and we have to wait a bit, so I’m up in the air. One of the services was done well but I had to ask them. There were two items but the plumber did not do the second one. I’m satisfied with American Home Shield. But if we are talking about the companies that go out, some of them should not be on the list as they don’t finish what the request was. At the end of the day, the contractors are the ones that represent American Home Shield and some of them are trying to rob the people. They say the insurance company is not going to cover that so they can’t do it, which is wrong, or they don’t want to do that particular job which is not that complicated.

The filter outside my air-conditioner had rusted out and then the AC lost all its Freon. I called American Home Shield and the contractor they sent found the problem in a hurry, then he broke the bad news to me. He told me that AHS doesn't pay for Freon and I wasn't too happy about that. I don’t really understand that because it was the fault of the air conditioner that lost the Freon and it wasn’t anything I did. But we needed an air conditioner so I went ahead and paid $380 for it.

I had somebody come out for my dishwasher and oven and they still haven’t been back. I paid for it and put the claim amount of $75 through my bank account but it kept on getting declined. I tried calling them back to see what was going on but it just takes too long on the phone with them. But overall, my experience has been fine because it was my fault for not calling back up. I would recommend American Home Shield.

My oven went out on Thanksgiving Day which was a Thursday but we didn't have the service person out here until Monday. Even then, he had to go back and forth with American Home Shield for a week because there were two things we had to replace and they couldn’t order one of them. They finally approved that they would just replace the oven but it took them another week to show us the information on what we could order new.

We've been customers of American Home Shield from 1999 to 2006 and we had a good experience with them. When we bought a brand new home and moved to Texas, we cancelled the contract since we didn't feel the necessity to have it. Then, after our house turned 10, we decided to once again get AHS. We got our money's worth out of our contract since we opened up this new process with AHS and it worked out well. We've also recommended AHS to people and we have friends who purchased an AHS warranty after we told them about our experience.

My air condition unit at my house had an issue. I haven’t had any problems with it in a long time and it was a break that went bad up in attic unit. I submitted a claim online to AHS and I paid the $75 fee online and it went pretty well. The contractor, Steve, was great. He’s done all my work and he's really professional. He does a really good job, including a time when I had to have all the unit completely replaced.

My most recent experience with American Home Shield was a disaster. The control panels on both my washer and microwave went off and the contractor couldn't find the control board so we had to wait a while to get things straightened out. But my wife was satisfied with the first guy that came out and I couldn't ask for a better guy to do our microwave. They've done a good job. Then, we took a cash settlement and got paid an extra amount of dollars because of depreciation. We were told to go to Lowe's and to pick what we want. I've talked to other home warranty providers like Allstate who offered something for the furnace but with them, if I have more than two claims, I would have to pay extra, unlike with AHS who keeps a flat rate throughout the year. I love AHS and there's nobody else who does what they do to make their customer satisfied.

I had a claim with American Home Shield for my electric furnace heater. It was very easy and fast to submit a claim online. It was the heater and it's in the winter time so it was important. I called yesterday morning and the contractor called me back at 9:00 and they were at my house by 1:00. Their contractor was on the list every time I've had any air conditioning issues. I've used them numerous times and I've never had an issue. They were honest and always solved my problems. Everything is working perfectly now. I would absolutely recommend American Home Shield. They have good coverage, good quality contractors and timely resolution of problems.

I submitted a claim with American Home Shield online for my refrigerator. Navigating their website was fine but the contractor that they sent was very weak. The contractors that they send are never the best contractors in town or even the second or third best.

My hot water heater was leaking, so the contractor AHS sent had to replace one of the bendy pipe things on the top. I submitted the claim online, so it was really easy. The online site is great. But when you call in your claim, forget it. I've had the air conditioner go out twice and it took me three days just to get the claim processed. Then, they put me with a contractor. It took them 10 days and it was 110 degrees. The call center is awful and I had to escalate to a manager. It was just drama and it was horrible so now I know to just do it online. You get queued up within a few hours and it's great.

The American Home Shield website where I placed my claim for a garbage disposal and fridge repair is very easy to use. It's user-friendly and customers are able to go there to open and cancel a claim. I'm also able to take a look at the progress. Since I used to work for a competitor, I know that there are very long waits and not a lot of people have the time to call a 1-800 number and talk to a live person in order to place a claim. I did not experience that with American Home Shield. The technicians that they used for the services were very clean. They're very responsive too, which you don't always get. They also showed up on time and my garbage disposal and fridge are working better since the repair.

When you buy a house and get coverage with American Home Shield, if anything goes wrong with the house, up to a limit, they will come in and fix it for you with just a service call. I submitted a claim online to get my toilet fixed and it was great navigating their website. It was really easy to do. The technician that came out was informative and answered all the questions I had. He also told me what he was doing every step of the way. The repair was pretty helpful and now I can use the toilet.

I had a refrigerator issue that was fixed. Part of it was the frozen up motor and there's something going on with the plug. The technician worked on that and he got me back to work it out anyway. And then the compactor disposal wasn't working and it has been resolved. The whole motor went bad so they ended up replacing it. I submitted both claims over the phone and when they've got it on, they reached back out to me quickly. They treated me with respect and wanted to make sure they resolve my problem. We're very impressed with the lads AHS have used. Both of the technicians were professional and were a nice group. I'm happy with the service I've received. We've recommended AHS to others and I would tell anybody that AHS would be worth the money for the source.

Our heater was pausing before it turned on. I submitted the claim online to AHS and it was very easy, and I've been told that you get a response faster if you do it online. I had to pay in advance for the copay. The contractor was very polite, but he didn't do anything. I had him come back and he just wiped off the dust from a bulb up there. I called him back three weeks later because I could still hear it, and he said it was fine. I'm not sure that it is, so I was not overwhelmingly impressed. I've lived in this house for a very long time, and I know what sounds are normal more than a guy who just walked into it five minutes before. I'll probably call my home warranty person and have her send somebody else out. I'm a realtor who refers AHS and I put my own buyers in this product, so I expect it to work when they fix something.

Our GFCI breaker ended up broke so I called American Home Shield and I told them what was going on. Within 24 hours, there was an email and I called the contractor and made an appointment with them. Everything was quick and easy after that. The contractor was awesome. They had it up and running in less than an hour and a half. I’ve already recommended American Home Shield to several people who are about to sell their house or who are having an older house or a remodeling. I have been really happy with American Home Shield.

Submitting a claim with American Home Shield was very simple. I had three claims at the same time and they contacted me right away but it took a couple days to get the appointment date situated. My washer and dryer were going out on me. Then I had had a ceiling fan that wasn’t working. I was very pleased with the service I received for my washer and dryer. However, the ceiling fan experience was a dumb situation. The switch that powered the ceiling fan was not turned on, but it took a long time for us to discover that with the way the house was built. The switch for the ceiling fan was in the attic and the in there turned it off. The contractor talked about having to cut holes in the ceiling. Then he went up in the attic and turned on a switch that he saw up there and that caused it to work. Both contractors were very friendly and knowledgeable. In addition, they were willing to work and do what needed to be done.

The fellows were very nice and cordial. They made two deliveries. The first one was the wrong voltage and it wasn't a gas dryer. They left it here then the second dryer was delivered and they took the 20-year-old original dryer back with them. The second one was fine so we were really pleased. It couldn't have worked out better. We found out that we needed a new gas valve so I got a fellow who had some gas valve. We put the gas valve on and installed the dryer. I didn't want to wait for the other guys and we did the installation ourselves because we had a chance and we struck while the iron was hot. I'm glad that that happened because I learned a lot by it.

I was ready to go out of town and my toilet wouldn't flush. I had to get it fixed immediately so I called American Home Shield so they could tell me which plumber to call. I've only had AHS for a couple of months. Their rep told me some things that didn't pan out but it all got fixed eventually. The plumber was very nice but I had to get some of my friends involved to figure out what actually was going on. The plumber was telling me it was going to cost me a bunch of money because I needed a tree guy, this and that. A friend of mine put something on Facebook and the wife of the owner of that particular company called her and asked her what was going on. The owner of the company came out here and he was able to blow up the line and fix my problem. I haven't seen or received the bill though so I'm guessing the $75 paid for it.

I submitted a claim online with AHS for our water heater and the contractor that they sent for it was the best in all the 13 years that we’ve had them. He checked the water heater and there was some rusting coming down from the tube that came out of the ceiling. It was a bit strange but I knew that the piping had leaked once before. Another gentleman came by and they both checked it out. They were nice and they cleaned the rusting at the top. And they even went up into my crawlspace in my attic to see if there was something else leaking that was making that drip down. They went above and beyond.

I had a toilet that clogged. I submitted the claim online and I was surprised with the quick response from American Home Shield which was within hours. They sent somebody out in a timely manner and I would highly recommend the contractor that was sent. The contractor did the job that needed to be done very professionally with a lot of courtesy and that was really all I could ask. They put covers on their shoes or took their shoes off without being asked, and they kept the house clean. Since the repair, the toilet has been fine.

When I have to place my request to American Home Shield, they have an automated system. They do not have a real person unless you try finding a real person. But I had South Belt Heating and Air Conditioning over here and they have been excellent. I've had them over at my house for years even when I had American Home Shield in my old house 15 years ago. They cleaned up and their demeanor was fine too. But, the people AHS has for garage doors are not acceptable, and they got poor marks from the Better Business Bureau where there were comments online of people who had poor experiences with them. I canceled that claim, but, still, I would recommend AHS. I would tell others to go ahead and try to use them. Sometimes they select poor contractors but most of the times they have had excellent ones, so AHS has been good for the most part.

I have submitted claims with American Home Shield three times now. For the first two, which was for my washer and refrigerator, there were no problems. They responded very fast and the contractor who came out knew what he was doing and fixed the issues quickly. On my third claim, which was for my dryer, however, I had a problem. I submitted it online. It was easier but there was no place to fill out what my problem was, or if I needed the contractor to come back, a place for me to tell them why I need to have it done again. The contractor who then came was a GE technician since I have a GE profile washer and dryer. He replaced the belt, the heater, and other stuff and told me that it would work.

Having been in this area for only a year, we're trying to get used to the whole desert culture but we were having some issues. My spouse was in the shower and she was saying that the toilet is bubbling. We find it weird so we decided to get it looked at since we have the American Home Shield. I called the first time but I could never get through anybody on the phone. Then I had to do it online. Somebody finally called me but they said that they couldn’t see it until almost a week. I told them it was an important situation because of the potential of flooding and property damage. They said I have to call American Home Shield back so they could give us a new person. I sat and I waited on the telephone until I finally got through and then they gave me somebody. I called them and they still didn’t come for another four days.

I had a dishwasher repair order with American Home Shield a few months ago. The first person's name was Vladimir and Victor was the second person. It was a re-fix. Victor did an amazing job and noticed some things that hadn't been noticed before. He gave me some tips on how to keep it clean and running well and was able to quickly resolve the problem. I didn't feel that way about the first person. The first person did a nice job but he just did that one thing, whereas the most recent visit, he looked over and saw. He was proactive and was like, "Is there anything else?"

The first time I used this, I heard a knocking sound in our home. We had someone come out to inspect it and told us "that's just the way the house is" before they left. What a waste of our $75 deductible! 2nd time: We scheduled an appointment for a repair to our microwave. When we were contacted by the Contractor, G&L, we were told the many restrictions about how they do NOT service warranty customers within specific hours or on the weekends. They scheduled an appointment and advised that they would contact us within 30 minutes of arrival. The day of the appointment, 1/10/18, the gentleman just showed up at the house and did not call as guaranteed within the 3 hour window at least 30 minutes before his arrival. When asked if he could allow time for arrival, he immediately declined and said he was leaving.

My dishwasher wouldn’t drain and I submitted a claim to AHS. The contractors that came out were very friendly and professional. They told me what was wrong and got everything fixed. They did a good job and the unit is now working normally. I also had a heat pump problem and AHS was very excellent. I would recommend them.

We recently purchased a house in the summer. I had to have a pool and it was an older one so I was recommended to get American Home Shield warranty to include the pool, spa, pumps, and apparatuses. The pool was going good but a couple of months into it, in September, the Jacuzzi pump stopped working. I looked the prices up online and they were pretty expensive but I remembered that I had the Home Shield warranty and I called it in.

After Thanksgiving, I had baked roasted sweet potatoes in my kitchenette oven, and when I came home, I saw that it had an error message saying that I needed to insert the temperature probe. The oven was off and I could not get the error to clear. I waited a day but it still did not clear, so I called American Home Shield. When the tech came out, the oven still had the error message. He looked inside and the only thing I noticed that he did, which I thought was odd, is that he put a q-tip in the spot where the temperature probe would be inserted and just spun it around. Nothing changed at that point so he said he was going to have to go back to research some more and that he may have to order a part.

The recent claim I had with American Home Shield was for the sensor unit of my air conditioner. I filed the claim over the phone and they had an automated system. The contractor, Total Air Care, called me about a day later to set an appointment. They were real professional and I enjoyed the experience. AHS is the best company around. I always recommend this company. I recommended them to a friend not too long ago and he signed up.

I recently made a claim online to AHS for my garage door and they sent someone out within 24 hours. The contractors that they sent were all nice, they did their job and my experience with them has been fine. They were able to fix the garage door and it was great. We are now able to get in and out because at first, we had it stopped working but it wouldn't work. Every time I call and need AHS, they take care of the business and send someone out within 24 hours. I'm glad my Mama told me about it and I'm going to keep it.

The water heater didn’t have a good flame on it. It was easy to submit the claim to American Home Shield and my experience with the vendor was excellent. I got a call back from them the same afternoon and he came out the very next day and replaced it. I’ve been with them for 14 years and had two people I didn't like. They just sent another person that could do it. I'd recommend American Home Shield. They have been very fair with me and their warranty's a good value for my money.

The heater went out on New Years’ eve. No one would take my phone call and my claim, and there’s no way to address it. I have a newborn and was without heat for three days and it was below zero. American Home Shield needs to get something that can expedite overnight for no heat issues or flooding issues, even if it means paying extra for it. I also tried to get ahold of a supervisor but every time I would, I would be put back on hold for three hours. After a couple of calls, one person called and I had come to find out she was about to get off that day and she said that she had no internet to even file my claim.

I submitted a claim online to American Home Shield for the repair of a faucet in the kitchen and the process was easy, and the website was very good. The contractor was very friendly and on time so it was really good. He fixed the issue really quickly too. That was in the middle of December and I just realized yesterday that the faucet is leaking again. So I'm checking online what I need to do. Still, the service was very good and I told a friend he should get American Home Shield too to avoid a lot of money spent on repairs.

When my small AC unit went out, AHS sent a contractor the day after I submitted a claim online. Everything I did was efficient and it was very easy to do. The contractor who came out then showed me what the problem was and fixed it. We also talked about fishing. It was the best part. I'm pleased with AHS.

The heater in the furnace stopped working and I made a claim with American Home Shield online for a repair. Their website was very easy to navigate. They sent out a contractor who explained what the problem was, told me he could fix it as part of my warranty and also recommended some possible additional work that may be required. We've had no issues since the repair.

American Home Shield has been great. The ice maker in my refrigerator was not working and before that claim, there was something about my AC unit. It was easy to file claims online and the technicians were also professional and easy to deal with. They resolved my issues.

When the heater/air conditioner in my house was not working, I called American Home Shield and got a rep within three minutes. I gave them the policy number then the claim went through very nicely. A young man came a day after I had called so it was very fast. I figured he’d have to order a part and I'd be waiting days but luckily he had the part in the vehicle. He was able to replace it immediately and got me back up and running right away. The young man was excellent and since then, the performance has been great. The heating has been working exceptional so I've been very pleased.

We've been living over there for over 20 years and some of the claims were easy to submit but some of them were not. I used to get frustrated early on because they didn't want anybody to file the claim but my wife because the policy is in her name. But that might have been 15 years ago and they're a little better now. I've also learned that certain people they use are more reliable and more upfront. If it's air conditioning, I know I want A1 and if it's an appliance, I know I want Sears Appliance. Some of the other folks they send would come out but then you would have to wait a week or two for them to get the part and come back because they schedule.

When I file claims with American Home Shield, I do it online. Although the website is fine, you can't really get into detail at all with what the problem is. And this sometimes affect their service. I had them come out for a pool pump that had the bearings going out, so it was making an unbelievably loud sound when it was on. My neighbors were complaining. Using the website, all I could tell AHS was that I have a problem on my pool pump. When the contractors come out, they said, “Well, I'm sorry because it still works.” In this case, if I could have described the problem, I could have even been told upfront that AHS would not cover it and not waste my time or my $125.

We have two air conditioning units but the one on the top floor was giving us issues. It would not heat or cool. I went to the AHS website and submitted the claim. It was over the weekend and they always say 24 hours. The contractor company got back to me that Monday which was a holiday. I couldn’t talk to the contractor right away because I was about to walk into a restaurant. So I contacted them back and the guy told me he was going to be out there the next day between 10:00 and 2:00 and I agreed with that.

Doing my claims online is fast and convenient. When our pool wasn’t working as there was an issue with the pump, American Home Shield sent a contractor who was very knowledgeable, kind and professional. The pool problem was resolved but we needed to try and do something about an electrical issue. AHS was a part of the closing for our new house and we didn’t realize that electrical coverage wasn't included. We tried to talk to someone but the wait time was going to be over 30 minutes. I can’t really get a hold of anybody to talk to without having to wait forever.

I was having a problem with the oven where it would not function and turn on. I submitted the claim online to AHS and they had somebody within a couple of days and got it fixed. The contractor called and emailed me, and once I had my window, they asked what time worked best for me. They said they would be there between eight and noon. They were there at 8:00 in the morning, but they texted me 15 minutes before that. The notification was amazing and the people were understanding. Plus the technician was neat, polite, incredibly professional and fast. My oven doesn't make as much noise now and the temperature, which I have had problems with, was not their fault. They checked everything out before they left and were very thorough. I refer AHS to others all the time.

I like American Home Shield. When our heater was blowing cold air in my daughter's room and sometimes in my bedroom, we called them to file a claim. The contractor came and he was helpful and good. He said it was the heat pump and we must keep it at 72 degrees. But, even if we had the heater at 72 and the energy bill is sky high, we're still feeling cold. It's ridiculous.

The furnace was not working. When I went into American Home Shield’s website to submit a claim, they had a list of appliances and I had to press the one I had an issue with. It was a long list and when I saw air conditioning, I pressed that thinking the AC and furnace were the same thing since they’re one unit. Then I checked out and paid with my Bank of America credit card. I was told that I wouldn’t be charged the $100 until the repair people came out. But they charged my card right away because I got a text from the bank.

My third time to file a claim was when the fan and freezer of my refrigerator stopped working. I did it over the phone and it wasn’t bad but the wait time for calling the customer service was at least an hour. Their representatives were pretty good and the actual technicians were great. The technicians came on time, nice, friendly, and got the job done quickly. I like their professionalism. But I got frustrated with them as it took over a month to do it and I took four days off of work for them to get it done. They came in the first day and diagnosed it. They ordered the part and it took a while to get the part. Then, I took another day off for them to show up. The tech got sick and cancelled on me. After that, I took another day off because the contractors decided not to show up due to bad weather.

I've always had American Home Shield on every property that I have and they've have always taken such good care me. Recently, my refrigerator stopped working. I did the claim over the phone and the rep was very helpful, professional, and courteous. The techs who came were great and they tried everything. They were very thorough and cleaned up everything. They were very professional and were right on time. However, my refrigerator went back to doing the same thing so they came back and did some more repairs, but it froze again. They were supposedly going to replace it but I still haven't gotten anything. They said that they were going to email me the information but I never received any.

Some time in mid-December, I contacted American Home Shield about an electrical issue in our rental house. Submitting the claim was straightforward and easy. I did it through the web, and I just selected the property and gave a quick description of the issue. Then I got an email saying someone will be contacting me. I put the contractors in touch with the tenants. And they went out there and took care of it. They had to go back out because the tenant was saying it still wasn’t heating well although I think that was because of the crazy, bitter cold and not that it wasn’t fixed properly. After which, I never heard back from American Home Shield and the tenants didn’t complain again. I only just started with American Home Shield a couple of months ago and I’ve had a few items to call about. But so far, I’ve been happy with them and I’d recommend them.

This Company I have been associated with since last 2 years, they take the payment monthly, but when it come to do the job, they charge extra for each service. This time they charge it even the job is not completed successfully. I am disputing these charges. I informed their Customer Service by calling them. Here is the info: Reference #: ** Still not fixed? Contractor: FLEMING APPLIANCE REPAIR. Phone: (469) 671-2985.

It takes 40 minutes of holding to get through to AHS. Every time, no matter what. I don't know how they get away with that alone! We needed to replace a furnace and they couldn't find an approved contractor to fix it for 2 weeks... not okay at all! We had to fix it on our own and take their cash out option. They only paid $900, but a basic furnace replacement will always cost $3,000 - $4,000. What a joke!!! Awful, awful, awful. To even get that measly check, I had to hold for an hour. American Home Shield is THE WORST.

It has now been 7 days without hot water and this is getting very, very frustrating. A contractor came out and access the issue and confirmed both hot water heater were leaking and said that he would turn in the report to AHS but it he was going to charge me over $1,000 in additional to AHS paying the installation fee for various items, I told him to forget it. The heater didn't cost that much and he suggested when AHS call me to request a buyout. It not 1/12/18 and I have called AHS over four times in the last week and held on the phone for at least 45 each time before getting anyone on the phone. Then it’s been the same old story, first three days ago they said no report for contractor, then yesterday it was they received report but don't know why no one from AHS called me to discuss option and asked if they could call me back to work it out.

I had an electrical issue. I contacted this warranty company on January 4, 2018. It took 5 days to get electrician out to the house. This was January 9, 2018. The electrician said the porcelain fixture causing issue was not covered and he knew this before he came out. He did nothing so I sat on hold for 45 minutes. I spoke to customer service. She said she would clear out my financial information and close my account. They still charged me a 75.00 service fee which I am disputing through my financial institution. There is no emergency service so you are at the mercy of the contractor, you are last if you have a warranty and I still do not have my electrical issue fixed. Do not waste your money or time with this company. I tried to file complaint with BBB but it kept deleting my information.

American Home Shield just needs to be called out by name and A1 Affordable Heat and Air. AHS doesn't follow its own policies and A1 Affordable Heat and Air can't get it done right for them. So we haven't had HEAT in new unit installed Jan 31 2017. Heat went COMPLETELY out Dec 11 and so we are without heat for ONE MONTH after hours and hours and so many discussions it had gone to going online to let others know. HOLLY at AHS basically is a robot with no feelings and no apologies.

My home's upstairs A/C unit was not working properly so I made a service request and paid the $75 fee for a technician to come out on July 21st 2017. The issue was not fixed so I made another request on the 31st of July, 2017. At that point, the service tech said my 2001 A/C unit was not powerful enough to adequately cool the area and it should be replaced. The tech clearly said that I'm covered under the American Home Shield plan and that he'll put in for the unit to be replaced. After a couple weeks of not hearing from AHS or Bestway Mechanical I tried to call AHS but could not get a live person on the phone.

We're very satisfied with American Home Shield. They’ve taken us out of a lot of binds and they're really worth it. Our most recent claim was for our heater and they've been very good. The contractors they sent out were on time and were very good as well.

American Home Shield had a very hard time getting a plumber to come. I live in a very secluded area out in the middle of the Mojave Desert and there was no service in this area. But their representative was very good. I had no problem. And what happened was, the first contractor said they will come back because they didn't have the parts. But they didn't come back.

I had a refrigerator repair with American Home Shield. The contractor, Joshua's Appliance, did a fine job. But the tech replaced the part and it does not seem to be freezing items in the fridge. Since the temperature has gotten above 20, it's not working right. It won't pick on if it's 7 unless it gets warmer than 40 degrees outside. So I called AHS and let them know. I'll see how they handle this but I tell my friends that AHS works as a good safety net for us. The $100 isn't too hard to come up with but the $2000 certainly can be.

I went to American Home Shield's website and filed my claim, and their website was very easy to navigate through. I paid for it and within a week, they were out. The ice maker in my refrigerator needed a replacement. The technician was very knowledgeable, did an inspection and found out what the issue was. He then ordered the part that was needed, went back with the part and he did an excellent job. The ice maker is working great now. I'll probably call in again this week to have an electrical person come out and check the electrical.

I had to get my washing machine repaired. It was easy to submit the claim but it was difficult to get someone to come out. The first company that they had to contact us couldn't work with our schedule. I get off at 2:00 every day and I can do any service calls after 2:00 p.m. They only took service calls between 10:00 and 2:00. I then canceled all the appointment that they tried to set with us.

I submitted a claim for my heating unit and American Home Shield gave me a call shortly after, scheduled the time and the contractors came out. One thing was corrected but then it created another smaller problem. But the techs came out the next day with no fuss and no hesitation and fixed that. Once we got the heating and everything working, it was perfect. Also, the contractors came out in an opportune time. They gave me an hour and a half window to get home from work. They were very professional and explained everything to me so it was very good and I was satisfied.

We had American Home Shield coverage on the heat pump and the one in the upstairs bedroom went out when my daughter was here. The guy that AHS used before had to come out three times to fix that and he would just disappear. He never knocked on the door to inform us that he was here and we just find out he had been here. But he was a great guy and he fixed it. My daughter had heat for the next two nights but it went out again on the third night so we dragged space heaters back upstairs. It was Thanksgiving evening on the third night so we couldn’t get anybody back until my daughter left. The guy who came out before was apologetic for he hadn’t caught that the watering was incorrect. He did a patch and not a troubleshooting to see why it had gone out so he was here much longer and was able to fix it. We had some cold weather since then and we could turn the heater up a little bit.

Getting American Home Shield is definitely worth it if you got an older home. I've been with them for 2 years and we had a dishwasher replaced. There were several things wrong with it that was going to cost more than just the replacement, so they replaced it for us which was great. My stove also went out and the contractor came out December 26th, and I have not heard anything back from them. They're trying to find the part for the stove but the stove is 24 years old, so they're probably not going to find it. The display on my stove is dark and it doesn’t look like it's on, so we've burned several things with the stove on several times. I'm a little irritated they’ve taken long with something that’s a big fire hazard. Other than that, the contractors have been good and were professionals.

For the last three years, I was paying out of pocket on my 12-year-old AC system. I spent a fortune on it and it dawned on me that I was paying for American Home Shield, so I called them. I submitted my claim with a representative so I could make sure they sent out a Lennox-certified person and AHS sent out outstanding and very professional contractors.

Last year, American Home Shield sent out somebody for my ice maker in the freezer. When I had requested the service, they told me that my freezer was covered but not the ice maker, and I was upset that I still had to pay $75 for the service call. I felt it was a matter of principle. I can afford it but most people can’t, and that’s why they have this insurance. I called many times until one day. I got a manager. She was so nice, but nobody followed through with what they say. I had the ice maker fixed by somebody else and it was just a little wire that had come undone, so they put the wire in. I called American Home Shield back and I said I need to get my freezer covered, and they said I need to get a certificate that it was working. That cost me $300. Some things are ridiculous.

We had Landmark last year for our home warranty and we didn’t renew with them. We had a bad experience with them last year with technicians coming out and not doing what they were supposed to be doing. So, we went with American Home Shield and they've been so much better. When I make a request, their people call right away. I just wish we could be able to detail things out when submitting a claim online. All it offers you is a checklist of what is wrong. But it would be nice to be able to explain, so when the company calls, they already have an idea what's going on. We recently submitted a claim for our pools pump system. When the contractors came, they fixed it but we could've done that ourselves. The contractor was very nice and he showed my husband what to do next time, so we do not have to call and make a claim.

We had a busted dishwasher so I filed a claim with American Home Shield online. Then I received a call and the interaction I had with their rep was perfectly pleasant. The contractors that they’ve sent were professional as they got right to the problem and didn't mess around. They gave the dishwasher an examination, figured out what the issue was, left, put a part on order, came back about a week and a half later and fixed it. The dishwasher behaves a little differently now though, as it leaves a slight film where it didn't before. It’s just a little bit worse but it still cleans. Everything went pretty much according to plan and if you want something repaired, these guys will do that for you.

Submitting a claim online with American Home Shield for a heating issue was easy but it took their contractor, Bethany Air, about a month to fix it. When they came, we told them what the problem was and they negated anything that we said. So, that didn't go well from the beginning. I had mentioned to them that I already changed the thermostat and they still said that it was a thermostat problem. Then, an hour later, I came to find out that it wasn't the thermostat, which they wasted an hour trying to focus on. Also, they had the wrong part, so they had to come back again. The third time that they came, they cancelled on us on a Saturday and Sunday because they said that it was snowing outside even though it didn't snow. Then the fourth time they came out, they replaced our unit but it wasn't fully working. The fifth time was when they finally fixed it.

Our refrigerator and the freezer underneath were reading a higher temperature. I called American Home Shield and put in the claim. Somebody arrived but did not fix it at first. They didn’t know what was wrong with it, so they had another technician a couple of days after. That was right around New Year's time, so we needed the refrigerator looked at immediately. When the other tech came over, he noticed a Freon leak and took care of the issue that day. He was fantastic and since the repair, the refrigerator has been working great.

We called American Home Shield several times because of the problems we were having with my heating system, and they sent someone out from Carroll. The contractor provided me with great fares and they were very professional. Carroll told me what was going on with my system, and they replaced it. I've had several little things down with American Home Shield and I want to pay the $825 for them to come out plus the premium that I pay monthly. They were going to pay the 1300 but that wasn't going to fix the system, so we wound up having to pay for the whole thing. When Wells Fargo sent me a statement, I didn't see where American Home Shield has paid their part, and I am waiting to see if I hear from American Home Shield on what's going on.

I scheduled my claim online and then talked to the plumber when he called. It's pretty easy to do it online. Last year, the plumber came out and stopped the issue. He fixed it but there was still a bit of a leak so I re-initiated or reopened the claim. There's a 30-day window where you can do that. Then I got a call from him and couldn't really figure out a schedule in the near term. So he set something up a few weeks ago to come out and that hasn't happened yet. I got to give them a callback.

It was in the month of December and something was going on with the thermostat. We have it through our alarm monitoring agency but it wasn’t them. It was something that was going on with the air conditioner. American Home Shield had to replace something. They’re always right on and we’ve been with them for years. They have always provided us with the best service possible. They are very professional and we’ve had good experience with all of them. We’ll keep American Home Shield for life as long as we have a home and we’re still alive. We have recommended them to several friends and it’s the best bang for your buck.

Recently, I submitted a claim for my heating unit. My home was not being properly heated. It turned out the fan wasn't working. And the contractor got it resolved, not the first time though. They thought it was fixed, but a little more work was needed. So I called American Home Shield and did another request, then a couple of days later, the same company came back and the issue was resolved. Overall, I've been satisfied with American Home Shield. Not only was their website navigation easy, both the technicians that have been out to my home were very professional. Just like I was referred to American Home Shield, I would definitely refer friends and let them know that each experience that I've had with them has been very professional and prompt.

I have hydro heat in my home and the heat went out. I went online and did a claim easily. The contractor American Home Shield sent out was very friendly and efficient. He addressed our needs quickly. He had to take the unit apart and weld it, then he brought it back the next day. It has been working excellent since then. Everything went well with American Home Shield.

My heater was not working correctly and was not heating my house because the heating rod inside that goes through where the pilot lights are was dirty. I was sitting in the house at about 59 degrees. I ended up calling American Home Shield. It was a day before Christmas Eve but they were really helpful. I asked a bunch of questions because with it being the day that it was, I didn’t know exactly how long I was going to have to wait. They told me that if my pipes burst, to give them a call back and that they would give me further instructions or call the people that needed to be called to get that problem fixed for me.

We had a water heater issue and I submitted a claim to AHS. I did it online and it was easy navigating through their website. The contractor that they sent was satisfactory. He came out and replaced some lines on the water heater. He was very professional and he did a great job. The repair worked so it has affected my daily living at home. However, I have an issue right now with AHS where they're billing for a service that never took place. They billed me for one company but they sent somebody else out. The first company was prepaid, and now, they're saying that I need to pay the second one for the service fee but it was already paid to the first. Even when I called them and it got escalated, I never got results. I would tell a friend or a family member to shop around if they were to ask me about AHS.

Recently, I had a problem with the garage and I filed a claim to American Home Shield. The contractor said they were coming but two days later, they still didn't get here. Until one night the guy came and just did whatever he thought he had to do. But in two weeks, the garage was broken again because everything they put their hand on, they told me that American Home Shield did not cover. So I couldn't use the garage, and I'm paying $350 on top of the $125 that I've paid them just to send someone out here.

On Dec. 12, 2017 I requested service for our wash dryer. Finally on Dec. 18th a repair technician came to our house and detergent that we need to replace the control board and control panel. He will order them and then finish the repair. As of today, after several phone calls to AHS with about 45 to 60 minutes waiting time on hold I was informed the part is not available because the dryer is 13 years old. Very rude service employees with the exception of one from all the 6 I talked to on the phone, no help only the runaround. My next step is to report this to the Better Business Bureau. Very frustrating.

I called AHS 1/2/18 for a HVAC system not working. First co. to show did not fix our style unit. I waited over a weekend and called no answer and no return call for 4 days. New company arrived 1/10/18 unit damaged. That co tech did not fix but took my $75 and does not return call in a timely manner. This is an inordinate amount of time. I would never suggest anyone buy an AHS warranty. It is an endless loop on an answering machine. They make good promises but don’t follow thru. The co they dispatched is no better at returning calls and all I get there is another answering machine. I am very disappointed. They took my money at closing $400 and required $75 to send tech that don’t fix the problem then don’t call back.

These people are a joke! I had them out to repair my washer and dryer and they determined it was unfixable and offered me a new replacement unit. Great right? WRONG!!! They screwed up and sent me a gas model instead of an electric model! They are trying to say I approved it and charge me a few hundred dollars for a restocking fee! The installers they sent are on my side. They agree I do not owe a restock fee and contacted them on my behalf. That was over 2 months ago!!! They never called me back. They never even told me I had a restocking fee until I called in and waited an hour on hold to speak with someone...who then transferred me to another department promising a small wait. ANOTHER HOUR!!! Just to be told I have a restock fee and nothing would be done till I paid it. OH, well thanks for letting me know!

I'm dealing with American Home Shield on two different policies because I have one at my house and my mother has one at her house. I normally file the claim online and I've had no problems at all. My most recent claim was for my mother's stove that is almost 50 years old. They couldn't order parts to repair it so they got her a new stove as close to what she had as possible. And then, they came and they installed it. And everything was fine. The techs were upfront. They are local so they know the area. I've been fairly impressed each time with the technicians that came out, with the work that they did and their knowledge. They also gave me advance notice on my phone if they are coming so it has been great. I have recommended American Home Shield to a friend.

My pipe was leaking in my basement. Submitting a claim to American Home Shield was horrendous by far because if I didn’t go online to do it, I had to be on hold for three or four hours per day trying to wait for somebody to pick it up. Then it took four days for the Mainline Plumbing to come out. The gentleman put the snake down the hole for five minutes and said that he thought it was a blockage. He was really nice although I didn’t think he did enough. He said that maybe the leak is coming from the washing machine or it's this pipe. He's a plumber and so he should tell me where it's coming from.

I had a good and easy experience submitting the claim for our garbage disposal. The rep was very helpful over the phone. American Home Shield sent someone very quickly and took care of things right away. The contractors came out within two days and were very polite. They did the job right away and put a brand new one in.

The furnace started kicking out three days ago and wouldn’t stay running in the middle of the winter. I had to give the thermostat a kick back on and then we called American Home Shield about getting a service guy in. Submitting the claim online is a lot easier but I like doing it over the phone. The process was excellent and even though there was a long wait time on the phone, they were very clear with everything and treated me very nicely. It would be good though if they would have a callback feature. The contractors sent out were excellent, very cordial and professional. They had to get the part for the furnace and three days later, they brought it. They were very good when they said they were supposed to come back. Everything has been great since the repair and the furnace has been running excellent. I would use American Home Shield again in a heartbeat.

My heating system wasn't coming out hot. I called American Home Shield up and they were professional and courteous. The technician described the problem and how it was going to be fixed. It has been working great since the repair and I'm not cold anymore. On the other hand, I had paid around $600 for the fluid that was put in, which I thought was covered by this warranty, but it wasn't. When I signed up for the program, I thought that I was going to have them come out, pay $79 and the heating system would be fixed. I'm pretty disappointed in the whole program and the warranty doesn't mean much.

My heater stopped working properly. It would keep yapping and turn itself off. It was an electrical issue. Sometimes it works, sometimes it didn't. I submitted a claim with American Home Shield over the phone and every time I call it would be over an hour wait. I was trying to find out specific issues concerning my warranty and I was not able to get a response at all. I would still like to talk to someone if given the opportunity concerning my warranty but I'm exhausted at it at this point.

I've had three claims with American Home Shield and two of them were handled pretty well by both American Home Shield and the contractor. They went above and beyond what they were supposed to do. One was handled excellently and the other was not so bad. It was a garbage disposal and they wanted to replace it was a much lower grade than what I had. The contractor said they'll only replace it with a contract grade device if I pay extra which I did to get the same thing that I had which was a little uncalled for.

When we bought our new house, American Home Shield was part of the closing contract. I’ve been with them for a year and a half now. We had been having problems with the air conditioning right around the Christmas holiday time and the contractor that they sent was wonderful. They replaced the unit within about two weeks. It didn't take me a huge amount of time to deal with it as AHS came through for me.

I have filed a claim with American Home Shield online for a pool pump. Their website was straightforward and navigating it was easy. The techs were awesome and great. They diagnosed the problem and replaced the pump. It took them about five different visits but that was more due to inclement weather. They also thought that it was fixed but it wasn't but they got it figured out. Also, I like that I don't have to pay the people when they come here since I paid online.

I've got my little issues with AHS. Recently, I had a claim with them that was something electric. It was working before but they couldn't find out the problem so they weren't able to fix it. It was a poor service because they were just going to patch it up and not going to replace the equipment. Right now, I owe them $120 for a copay and I don't see myself getting this service again. They never resolved the problem but I still had to pay the $70 fee. Before that, I had Ken from Grade A Plumbing and he was an awesome man. His service was great and I even had them send him out again the last time something was wrong with the plumbing. He came to the house and was right on top of the floor because it was a snowy day. I appreciated all of that.

Our heater wasn't working properly, we had one previous repair on the same issue three weeks ago. I submitted a claim online and AHS responded saying the claim had been submitted. The same contractor then responded to the house within 24 hours. He was professional and courteous. The heater seemed to have two separate issues though. We got AHS because we bought the house but I wouldn't recommend it to those who already have an existing house.