American Home Shield Reviews

I almost always expect that there are going to be at least two trips because nobody anymore, in my experience, carries all the parts they need for all the different brands that are available. Typically, they have to come out, diagnose, and order a part, and then come back out again. Everything is working very well now.

American Home Shield is the only warranty company that’s worth two cents that I’ve dealt with. The warranty company we had before in Tahoe was a joke. Working with American Home Shield wasn’t a problem at all. In fact, this is the best warranty company we’ve ever had.

The biggest problem I had was when I filed a claim on my air conditioner. It was in the middle of August, 110 degrees outside, didn't hear from anybody for three days. When I called American Home Shield, they said it’s been turned over to the vendor, and I had to wait for them to contact me. So basically, once it's assigned to the vendor, they don't care what happens. The vendor came out, checked it, said they would take care of it, and left. I called American Home Shield for the status, they said they will deny the claim, and that's it, period. There's no arguing, no discussion. And I dealt with foreigners the whole time until a decision was made on my air conditioner.

I've been with them two years and they’ve raised my prices three times. They're pricing themselves out of business, and the service I’m getting from them isn’t worth the money I’m paying. They would fix my unit, but it was gonna cost me $2,000 just to have Freon put in my 22-year-old air conditioner when I can buy a brand new unit for $4000.

When he came out, he thought he was able to take care of the problem, but right now, it's an open thing, because they came back last week. This ice maker has had a long history, though, because before this contractor was involved, they sent another contractor that came multiple times. With this last contactor, the ice maker worked for two weeks and then it stopped working. They've got a part ordered.

If the problem continues to be a problem, as long as I reach out to them within 30 days of the repair, they come back. I was within my 30 days so they are ordering a different part. And I'm very happy with this last contactor. I've had them come before for issues, and they always are professional, and I have a lot of confidence in them.

As far as AHS, they've given us great service and always receptive in taking care of my needs.

I’ve been with AHS for 12 years. The service came with the purchase of our home the first year, and we’ve continued with it since. I like the fact that the service exists. They generally are pretty responsive to a claim, at least to the initial getting a contractor aligned and getting somebody out here. That would be the positive.

However, I’ve had a couple of instances where I was very dissatisfied. For example, I have a pool heater, and I called them out more than once. The last time I called them out was because the spa itself had a problem and the pool heater no longer worked. However, they claimed that I had "abandoned" the pool heater, so they wouldn't cover the claim. It was pretty expensive, probably like a $3,000 unit. So I'm very dissatisfied with that.

A week or two went by, and I contacted AHS. They said they're waiting on the company. When I called the company, they said that they're waiting on AHS so they could order it. They tried really hard to help me and did everything they could. It went back and forth for weeks, and I’ve probably made 15 phone calls. I finally got really aggravated and told AHS I need some movement on it. A pump finally got ordered when I was on vacation. Because it was a variable speed pump, which is now required by law, it cost me over $1,300. AHS covered some of it.

My pool is green, and it’s horrible. I never let it turn green. It’s gonna take extra chemicals, time, and effort to get my pool back in shape because it’s been idle for so long. I can’t believe the trouble that I’ve had. That’s the worst service that I’ve ever had with American Home Shield because it’s not like this normally. Usually, I get fairly quick service for whatever issue I may have. But for whatever reason, this time it’s just really frustrating. All you can do is keep calling every other day, and you’re told the same thing.

But I’m not angry or bitter. I’ll still continue to use them. It’s just they could improve their process, especially in these scenarios where it’s a matter of getting something ordered. I wish they had an escalation process, that there was a way, after weeks of nothing moving, to escalate the issue to management.

And the first time the contractor showed up, he asked for 20,000 to replace the whole roof. But I told the insurance company that we only need a repair job, and not replace the whole thing. So, I don’t know why this insurance company should pay him for the 385 diagnostic fee. 

And for our appliance issue, it was kind of a hassle job. The first time, it was for the washer leaking. So, it leaked water and damaged the basement ceiling. And because they did not fix it the first time, it caused damage many times.

And also, the only way to submit a claim through them is by phone, but it’s hard to ask for service. They have a different department. The first one is the service department to order the service. But it’s harder to listen because they speak English with a strong accent.

They’re on the border of bait-and-switch. They keep on raising the service and the membership fees, and they're not giving me the service they're supposed to. I've been a client more than 20 years, I have other accounts with American Home Shield, and if they don't fix my dishwasher properly, I’m gonna take my business and go.

The tech that came knew exactly what he was doing. I told him to let me know if I was being annoying and I’ll back off, but he let me watch everything he was doing over his shoulder. He was talking me through it. Then he found the issue and showed me how he found it and the whole nine.

The South Placer is awesome. This is the second time they've been out to my house. A couple of years ago, it was for my AC.

AHS is pretty decent. I like them because they insure my stuff. If I don't have them, I will have to pay thousands of dollars to get fixed. But they need to get rid of some of their contractors they use and go somewhere else, it just sucks.

Also, there’s some stuff that should be covered instead of just covering this part but not that part, because those two parts work together. Still, I like their service because if I had to find and hire somebody myself to come out and perform whatever it is, it would take me longer to get booked than it does through them.

My deductible did go up from $75 to $100, but I can’t complain because if my AC needs a Freon or any new stuff, I don’t have to pay for it. At one point, it was like three pounds low. That’s way over what my deductible is. So, I can’t beat that.

And then he did something. The garage door stopped working. And then he said, "Oh, you have to do this." He said, "It's a sinking garage, so you have to put--" I said, "Yes. You are young and you are a strong man. I can't pull that string every time. And I can pull this string only when I'm in the garage. We are coming from outside. We have to park the car outside. Pulling it all the time is making the garage door wiggle. It's not the safe way t open a garage door. That's why we have a garage opener.” I was so frustrated.

It's not fair to me to have to stay home all the time for them, because I'm working weekdays, and they said they can't send technicians on weekends. We have to ask if we can be working from home for them to come. And when they come, they don't do anything.

Usually, I just call the 1-800 number to submit a claim and they route it to a vendor. But the contractors can be hit-or-miss. I had Ace’s Garage Door Repair & Installation come out to my rental because the tenant said the garage didn't work. The guy diagnosed it as a surge and said it wasn't covered because of a power outage. It’s frustrating because, as a consumer, you don’t really know if that's the truth or not, but you just have to go with whatever they say.

I really think American Home Shield needs to be more clear. There’s a lot of gray area in the contract about what’s covered and what’s not. You pay your service fee, but then they get there and say, “It’s not covered,” and suddenly you’re responsible for a portion of the fix. I still recommend them, but I definitely caution people about those gray areas.

The other problem is that I have an old microwave oven. They came out here 5 times. They finally got it on the fifth time. And it's probably not even a $200 thing. It’s annoying to have to sit and wait for them 5 times. So it's kind of weird to me which is good because I'm sure they paid more for the repair person than the unit would have cost.

The microwave was the worst nightmare with them. 90% of the people who've been through here are really good, with the exception of one guy who couldn't figure out the microwave. And they finally sent another guy, and he figured it out.

I was thinking of changing since I never got that policy. I've never been able to use it. Part of it is definitely my fault because I can't download it, but I'm not going to buy a computer just for that. The office did not do that for me. I even asked them to call the management company so they could send the policy.

American Home Shield is fine. But there were some fine prints that were not communicated to me. For the AC tune-up, I thought it would cover the AC as a whole and not a specific AC condenser unit type thing. I have a two-story home and they each have their own AC, so I thought the whole thing was gonna be covered under the advertised amount. When the agent came out from Same Day Air Repair, he mentioned that only one of them was covered under that ad. The other one was an added cost, which I went ahead and paid for. A little more transparency would have been great. I also had an issue a while back and I was trying to get that taken care of. That became a bigger issue than I thought it needed to be.

I feel very comfortable having American Home Shield and it’s a great deal. I’ve shared my experience with others and hope they join as well. I'll be using them soon again to change out my toilets. I wanna upgrade my toilets.

The service that we use most is probably the HVAC. And there’s a long list of issues with American Home Shield. They lack communication right up there at the top. They have poor vendors, bad communication with vendors, and guys who have no clue what they’re doing. You have to get a second opinion, and it drags out in time. And there’s still a lot more.

But for instance, at my home, I’m still waiting on the air conditioning to be fixed since January 4th. This is the worst I’ve ever seen. And normally, an air conditioner is fixed within a couple of weeks. There’s something that needs to be replaced, and they’re waiting on a part. This is just total buffoonery. This is just out of control. 

American Home Shield is good with certain things, but outside of those certain things, it gets very arduous to get something done. And as long as you’ve got time to wait, eventually, things will get fixed. But if it’s July and your air conditioner’s toast, HVAC guys are very hard to get ahold of in the south here, like most places where it’s hot in the summertime. So, you could be waiting a long time and will be looking to put in portable air conditioners in your windows. But they also had replaced appliances over the years. So, it’s not like they’re totally useless. 

So, half of their problem is communication. The biggest issue with customer service is the people who answer their phones. They’re difficult to understand. They just read from a screen. And their routine is always the same, which is admirable unless you just talked to them yesterday, the day before, and three times last week. And you have to go through the same 20 questions to get to the same result for them to contact the vendor who doesn’t answer the phone. And yet you can’t get another vendor because they have to see their process through. And every time you call, you’re talking to somebody else. And they’re generally new, and not American-speaking good English. 

The worst part is that they don’t have the experience or background of whatever needed to be repaired. So, then you ask for a supervisor, but they tell you that they have to see this through and do everything they can before they can get you a supervisor. When it gets bad, I call it rhetoric. I try not to lean into them because they only know what they’re taught, but they really have bad processes for communication. But they’re better now than they were 10 years ago, and 20 years ago, of course. But it’s still not even good, let alone great.

And there’s also a problem with their coverage, which is the fine print. And until you break the code on the fine print and have the correct expectation of American Home Shield, knowing that they’re going to fight you on this because the air conditioner is outside. And my air conditioners are lined up. I have a brick wall on two sides of it, facing the street, and they try to charge you for an access to a handler or a condenser that's out there. And until you read that fine print, have gone through that, you expect them to do the right thing because you can access it on one way. It's not completely enclosed. It's not like the guys have to lift an air conditioner over a wall.

But their vendors are lower quality and money-hungry a little bit. They’re not terrible. They’re not bad people. But their contract with American Home Shield allows them to charge for a bunch of extra things. So, if they think it’s gonna be difficult to get that condenser out of that space, they’re calling American Home Shield and would say that they need two extra guys because it’s not completely open, and then they try to charge me an access fee. 

So once you break that code and you understand what you’re getting and what you’re paying for, then it makes it a lot easier.

And the whole Freon thing is a little bit of a scam. You pay for $10 a pound or whatever the current rule is, which is absurd for the price of Freon. It’s gone up three times just about every year for the last 15 years, but their limit has not. So, it’s a little bit of a money generator for the vendors and for them contractually.

But one of the better things about their business is the website. They obviously put the money into it, which is nice. I really didn’t have any issues with the website.

I never use the automated system because it never lines up with what I understand the problem to be. I ended up calling about four times just to get someone out. When someone finally did come, they told me they couldn’t fix it.

The warranty said they needed another company to come out and verify the issue. They couldn’t get in touch with the technician who first diagnosed it, so it took another week before they sent out the last company. That technician took the washer apart and was able to get the number off the timer, the part that controls how the machine cycles through the wash.

In total, it took about four weeks before the washer was even working. By then, I was really frustrated. I wanted to talk to a supervisor or someone in charge. Every time I asked, they said the supervisors weren’t available and that someone would call me back later, but no one ever did.

I kept calling because no one ever called me back. I didn’t have a working washing machine, and my clothes and bedding kept piling up. Eventually, I had no choice but to go to a laundromat. It was either that, buying new clothes, or wearing dirty clothes, and I wasn’t going to do either of those.

My washer still doesn’t spin out like it used to. It used to spin really well, and the clothes would come out almost dry. It got to the point where I was almost ready to cancel. I’ve paid more in warranty costs than a washer would cost me in a year. With what I pay every month, I could have bought a brand‑new washer instead of dealing with what I have now.

I called them one other time for my air conditioner. The technician cleaned it, but it never ends up being just the service charge. It always costs me more. They told me there was a pinhole in the coils, but they didn’t fix it. He said it would still cool and that I’d just need to add Freon every year.

I’ll probably have to go and stay somewhere else this summer when it gets up to 110 degrees here, until they find someone who will actually work on fixing my air conditioner instead of just working for the warranty company. That’s how it feels to me.

I would tell people not to get American Home Shield because it’s not worth the hassle. Once you’re in as deep as I am, you just hope they’ll fix the next thing that goes bad. The customer service is horrible. It’s very hard to get a live person on the phone, and when you do, it’s often difficult to communicate.

I have no good feelings about American Home Shield at all. When I did speak with them, they were rude and got frustrated with me because I wouldn’t answer the way they wanted.

I expect the company I buy a policy from to honor what they say they will cover, not keep shopping around for a contractor that costs them less and me more. That’s what ended up happening with the washer. It probably cost the warranty less. If it hadn’t been for the last contractor, I probably would have gone out and bought a washer myself.

I’ve had American Home Shield every time I’ve owned a home and I’ve never had any issues with them. I’ve only had to use them for the AC tune-up and the heater. The AC guy rinsed out the unit with my own hose and water, which probably took five minutes. For the heater, the guy checked it out and cleared it from dust and dirt.

I’m in the process of moving in with my girlfriend, and we will get the coverage soon. It’s good to have, especially for older homes with appliances. I don't necessarily need it because I’ve already put money in savings for emergency. Still, it’s a good cushion if a person is on a strict budget and not able to cover repair expenses all at once.

I’ve been with them for four years now. A friend and some relatives were telling me about it, and it was more of an economical reason. Being a single person, I need to be able to pick up the phone and call somebody and hope they don’t try to rip me off. I’ve had two claims with them so far, one for the heating and this one for the air.

I know people say a lot of bad things about American Home Shield, but I haven’t had the issues other people have had. I realize they have other clients and things won’t always go as planned, and I can’t fault them for that as long as they do what they’re supposed to do. Just tell me what I owe and don't keep adding stuff up. But right now, I have not had an issue.

I just had customer service issues. Every time you make a service request online, you have to call and make sure people have emailed the contractors. It wasn't like that when I signed up before.

However, I really don’t care for their service, but I know why I got them because I don’t know how to fix things myself. My issue is that I started off at one price, and then when I got my bill, it went up. I know I check my emails, and they could have told me that.

I’m paying $90 a month, and when I actually needed something, like with my AC unit, they only gave me $1,200 toward a replacement, but a new unit costs anywhere from $6,000. That’s pennies on the dime and feels like a rip-off. My payments are automatically drafted every month, and I still have to pay a service fee just to have someone come out. I’ve been with them for at least 13 years, and they are telling me they can’t pay for the AC unit that I’ve been paying for?

The only reason why I would recommend American Home Shield to somebody is if they’re single and a woman and don't know how to fix things, then get them, or get somebody. But to me, they suck.

At first, AHS told me that I could have a third party company do the leak test. Then a supervisor came back and said they were not right. They showed me some clause in the paperwork that said I had to pay them that $625 to do the leak test. They also told me that they would not reimburse. I paid a third company $50 and they found the leak for me.

AHS are scammers. They scammed me out of $100 because they didn’t come out and look at the problem that I already knew was there, and nor would they even try to attempt to.

The guy from All American Plumbing turned off the line that runs to the icemaker and then they put in a claim and they offered to repair it, but it was not covered by the warranty. They said it wasn't up to code when it was installed. It's been in there for about 15 years. All American would have to go and redo it, but it was not covered.

They said to fix it, it would be around $700, and I did not have that. I had them turn it off. I don't have icemaker connected now and I'll have to get that fixed later.

I've had stuff done and there has never been an issue with nobody coming out. The technician who came out and his wife were very nice. Customer service is good as well. I've had American Home Shield for years now, so I'm satisfied.

Submitting the claim was not difficult. The first time, I think it was on a Thursday, but the technician didn't get back to me until Monday. And then they said he was coming the following day. I had a recurrence within 30 days, and they said I didn’t have to pay anything. They sent the same technician. Again, he worked on the same part that he replaced before and put another one. Presumably, both times, new. So far, it's good since the second repair.

I was texting them and calling them at the number that they have listed, but I wasn’t texting them at the one where they had texted me originally. So, I called American Home Shield. And I said, “Hey, my filter is supposed to be covered,” and they started talking to me about a salt cell not being covered. And I was like, “I don’t even have a saltwater pool.” So, then I started to get a little angry. I’m like, “Okay. I can’t reach Upland. I don’t know why they canceled my filter. And I don’t even have a saltwater pool.” They are screwing up everything.

I also realized, I have a chlorinator that was leaking. And the contractor warned me it probably wouldn’t be covered. I think he put my chlorinator into the system as saltwater chlorinator. But at the time, I was really upset. American Home Shield said, “Let me try and reach back. We’ll call you back.” And then they never called back. A few days have gone by.

Then I called again and I said, “Look, I keep calling. I don’t know why they canceled my pool filter.” So, then they said, “All right. The vendor said they are going to contact us, so we’ll have an answer by tomorrow.” And then tomorrow came and went. So, then I called like a third time. And I’m like, “Hey, I have to sit on hold. This takes a long time. Come on. Can you get me a new vendor?”

Then they actually wound up they were going to get me a new vendor, and then they also tried getting hold of Upland again. And it went on for at least one more time where Upland said they’d get back to them and they didn’t. Then finally, they got another tech out here. And I thought he was coming to fix it because it would already have been diagnosed, but he came and looked at it again and said, “Okay. It has a leak,” and then he left. And then after that, it went smooth. Then they came back like a week later with the filter and replaced it.

Despite all the drama, I tell my friends that American Home Shield is worth it. I said, We’ve had a lot of help with things getting fixed. Everyone is friendly and helpful on the phone. Their website is easy too. I’ve dealt with companies where you call once, you explain it, and somewhere, someone is in the background taking care of you. And that’s what I feel is missing at American Home Shield. Someone could have taken this and dealt with it until it was finished. Still, I am happy with the coverage.

My mom said the technician was very professional. My only concern is that he knew there wasn’t a ceiling box fan and didn’t put one in. That’s my only issue. As for American Home Shield, I’ve got complaints with the Better Business Bureau about them.

But I submitted a complaint to American Home Shield because one guy was so bad. And American Home Shield is terrible because you can’t get ahold of anyone. So, if there are any issues, if there are any problems, if there’s any complication, fixing that complication, or getting someone at American Home to talk to is a nightmare. 

So, you get this phone number for AHS, and it sends you to a call center in the Philippines. And they have a computer system in front of them. And they’re not able to do anything that is outside of what the computer system allows them to do. And so, how they’re able to solve problems is so tremendously limited. But if there’s a common problem that AHS has already anticipated, then usually they’ll help. 

For example, I need to book a ticket, or I need to schedule a revisit, or whatever. And if it’s simple stuff, they can do it. But if you tell them that someone came and they couldn’t fix the issue, and you need someone else, they can’t handle it. And then I ask to speak to someone in the U.S. or someone with more authority who can help deal with more complicated issues, but there’s no good mechanism to do that.

Another example of a complication was that I have a geothermal heating and cooling system. This is a special type of heating and cooling system in my home. But it is absolutely covered by American Home Shield. They would recognize it, and it’s in the contract that they cover geothermal. But the problem is that in their computer system, there is no option for geothermal heating. So, when I try to book an appointment, I go on the app, and it asks me what do I want to book a repair for, which of these systems do I want to book it for, air, a heat pump, a water cooler, and there is no geothermal. So, I call them up and tell them that I wanna book an appointment, but the app won’t let me. And I ended up in the Philippines, and I told them that I wanna book an appointment for a geothermal.

They looked at the same system that I looked at, and they couldn't find a good answer. So, they put in something random. They put in heat pump. And then I get a technician who shows up at my house, and he’s expecting a heat pump. And then I tell him that it’s a geothermal. And then he’ll say that he doesn’t know how to work on geothermal.

And I have a ticket open right now, and it’s been open for two months. I still haven’t gotten a repair on my geothermal. And for me to escalate this issue is tremendously difficult. And so, it’s like this whole Philippines call center, and I get it that they’re trying to save money, but there needs to be a better escalation mechanism if something goes wrong that is complicated.

So, if you have very simple and basic common issues, it works well. But the second you encounter anything that has the slightest bit of complexity, it will be a disaster. And their price is reasonable if everything worked properly. The problem is it doesn’t. And so, now, I’m paying monthly, and I don’t get what I’m paying for.

Well, at first, the whole refrigerator was out. Barry came by and repaired it. He said that the evaporator coil was frozen. The bottom appeared to be freezing, but it was only freezing at the top.

Every time I called them, they had to replace my stove too. I got a Frigidaire now, and it works perfectly. I'd never ever have a problem. I had a problem before and thought LG Appliances were good, but I'm seeing they ain't so good, which is similar to Samsung.

We've had American Home Shield for about five years. I do recommend them to other people, to my son because he's gonna buy a house.

I feel like the technician from Yukon was not knowledgeable at all. He just looked at it, laughed and said there was nothing wrong with it. He didn’t know how to check for anything.

The next technician who came out did take time to check the appliance and he made a report as to what he found, so I feel like he did his part. But instead of offering to fix or replace it, they’re sending a third company out today to look at it again.

They should check the contractors that they are using. They sent Yukon out here before for my washing machine, and he could not fix it at all. They sent another company and they fixed it the same day.

He went upstairs to the attic and said he didn’t see anything. But he heard the leak when he was on the second floor. We pointed it out when we turned the shower and the faucet on in the master bathroom.

But regardless of where it’s from, I think it’s coming through one pipe. We were trying to identify what was going on but he didn’t want to wait. He was in a rush to get out of here and he said there was nothing for him to do. He told us that if there was a leak, the water meter would be spinning. I was trying to tell him that I didn’t wanna be a couple of months down the road and all of a sudden, the ceiling comes barreling down.

I worked with Cascade Plumbing before and a different guy came out. He was really nice. But this guy that came was having a bad day. I did request him when he called in the morning if he could wait for 10 minutes so I can wrap up a meeting. He flat out told me no and that he needed to go to his next client. I was scheduled at 9:00 AM. He came back 4:30 the same day.

Most recently, We had several appliance issues at the same time. A dishwasher, fridge, and possibly the freezer. They contacted a local appliance technician who was very responsive and came out to check everything. In terms of what we pay for American Home Shield, they’ve done well.

The contractors they’ve sent fixed every issue we’ve had. There was one time we had to replace something, and now we may need to replace another appliance. They’ve given good advice, and the technicians don’t seem poorly trained, it feels like they’re sending knowledgeable people.

One thing with American Home Shield, it's a confusing about what is covered and to what extent, and there should be more transparency up front. Because I wanted to get the ball rolling with the plumber, and the person I talked to couldn’t answer me. I didn’t know what to do ‘cause Pronto was charging us $5,000. All of a sudden, I was given the cash out option, which I should have known I had from the beginning. It was a little difficult to understand people's accents, but the attentiveness and how easy it was to get a real person on the line, I appreciated that.

They said they had to order a part, which they did. They said that was going to take two weeks. So, when he came back with the part, he came back with the wrong one. And then, he tried to force it on my dryer, which it didn’t work. So, he said he had to order something else, and that it would take another two weeks. They were finally able to repair and it has been working. I haven’t had any issues since they repaired it, but it took too long. And we are a family of five, so there was a lot of stuff.

Still, I love American Home Shield. I have had them when I first purchased my home for a couple of years, and then I tried something else and I didn’t like them. AHS is better, so I came back. I prefer American Home Shield over other companies.

The contractor was great. Very knowledgeable and made sure I understood what he was doing. Now my faucets have no problems and I’m very satisfied.

One more thing. I’m not sure if this falls under their service. The hot water heater is connected to the ductwork, and the section where the duct connects to the wall is completely rotted out. We paid for the installation, but Patel only put aluminum tape to cover some of the holes. That’s not enough to prevent carbon monoxide from entering the house.

I called them back because I used to have a light bulb, but it’s not working. The contractor came back the next morning. He said it must be a little tab that had gotten loose, so he fixed it. Now everything works fine.

I have had AHS for three years. So far, I’m very positive about it. The claim process is fast. I do it all online. Within a day or two they get back to me, and they schedule somebody. I used them for a number of appliances here. Sometimes there’s some part that they have to order, so they have to come back in a week. But other than that, everything works great with them.

Our dryer died. The guy came out and tried to fix it. He put in a new part but it still didn’t work. So they said they will get in the dryer. But then they didn’t have a comparable dryer so they will have to send it over to some other department. That’s been three months.

For our clothes washer, it’s covered but it doesn’t have its little sticker on it anymore. They couldn’t figure out what model it was so they couldn’t do anything about it. But that’s not right because I’m paying for it to be covered.

Later, when we went to use the dryer, it didn’t work. We tried to call the company back, and it went straight to voicemail. We tried several times but never got a call back. I called American Home Shield again and let them know what was going on. They said they would send someone else, and that company came out and was able to repair it. The entire process was about three weeks. It was a big inconvenience not having a dryer for that long.

I’ve been with American Home Shield for a long time. There’s some red tape I have to deal with from time to time, but they have come through. They eventually get it done. But their service charge has gone up. When I started out, it was about $30, and then it went to $50 and $75. Now, it’s $100. Another thing that changed is now they want the payment upfront where I have to use my credit or debit card.

American Home Shield said they won’t cover the access cost, only the repair itself, so I’d have to pay for that part. They already sent out three different contractors because the previous company said they couldn’t fix the problem.

I’m trying to figure out how to pay for the access because I’m scared it might cause damage. I’ve gone back and forth with the warranty, and they keep saying my coverage includes fixing the problem but not accessing it. The pipe is behind my kitchen cabinet, and it’s actually the outdoor spigot on my deck.

And then the first technician from Gabriel's Garage Doors came. He has got an attitude. Because the way he talks is, “Did you do this and do that? Somebody did this.” It was over 48 hours before we were able to get in touch with each other.

I called, and then he was so demanding and said, “Oh, I can come now.” Of course, I made myself available at this time immediately with 30 or 45 minute advice, for me to have that fixed right away.

And when he arrived, I told him, “Well, you should have communicated with me.” And then his words were, “Are you blaming me?” There is an attitude in the way he answered me, and when he was to fix and see it, it seemed that he was blaming me for something.

Then a different person came out afterwards and offered a second opinion. They also said it's not covered.

The second technician is okay, but he was recommending something beyond what should be done. He was insinuating that I have to spend something that is not on the insurance. And that is not right.

Communication is very important. I'm the property manager, and I don't have time to wait. There was lots of talking. For me, it's just good enough that they refunded the fee. I was about to cancel that, and they offered it. So it's just a win-win situation.

It's done, and they didn't like to do it. They offered me $125, so I just took it to move forward. I had it repaired by ourselves already. I bought a new opener, as everything is working fine now.

The only improvement is just being able to know ahead of time if something is covered before I have to pay the service fee to have a technician come out. But I will say that American Home Shield is much better than the company I previously had.

The parts came to the house in a timely manner, but the problem was, the first time he fixed it, it didn’t work. I had to call American Home Shield again, and they had to tell him to come back. He did come back, and the same thing happened again. He had to get other different kinds of parts, but he did finally get it to work and it is working now.

I had a blockage that never got fixed. They kept scheduling it and then canceling. I was told American Home Shield didn’t have anyone in my area, which I don’t really understand. Eventually, our house flooded, so the blockage wasn’t an issue anymore because it got resolved after the flood.

That happened to me twice with two different issues. The warranty would schedule it and then cancel it, saying there was nobody in my area. I pay them every month, and the cost keeps going up every year, so I don’t understand how they can say there’s no one available.

They won’t let me use my own contractor, but they also won’t find one for me. When they do send someone, it’s quick and the technicians are very professional. But when they don’t, it’s not a good experience at all.

Since we've had American Home Shield, we've had quite a few price increase for our monthly payment, but we get a bunch of emails about 50% off and those types of things that do not apply to existing customers. And so, promotions for customers who have been long-time customers would be good.

We've had them for about seven years now. I've referred a couple of people to the program and I did not receive the $100 gift card that they said they'll send. We've only gotten one $25 gift card for all the people we have referred. And it's taking too much time and energy to even go back through to call to get to the right person and dispute it. That is something that they could work on.

I was only expecting one service fee, but there ended up being two. We couldn’t address the complicated shower problem without the city turning off the water, which triggered the second fee. The technicians were great, it was annoying to realize I had to pay an additional service fee.

I was hoping they would waive that fee since the issues were all connected, there was no way to solve the first two problems without the third. That was frustrating.

The technician was great. They had to cancel several times because they couldn’t find a needed part, it was a bit complicated. I don’t want anything to fall on the technicians because they were great.

I've been a customer of American Home Shield for about six years. It was good experience. However my price was $69.99. Now, it’s about $100. I have friends and family who don't know about this. But I always tell them that AHS is a good company to have for home warranty.

The most recent claim we had was for the air conditioner issue. The technician was good but they wanted to have some of the parts replaced, but I was still gonna be on the hook for $1100+.

When the contractor came, there was not enough information shared by him. I wanna know things up-front so that if this issue happens again, I would know how to fix it and what to do. When I asked him what he found, he said, “I don't know. It could be this part or could be that part. I'm gonna order both.” I was like, “Okay.” He told me after the fact what he was putting in, once he was there to install the part. Since the repair, my dishwasher has been working fine.

This was the first time that I used American Home Shield in the nine years or so that I've had it. One of the things that I like most about the service is that it is user-friendly. It adds a layer of protection when you're in your home. Very easily, my dishwasher would have been over $1,000. I wish they could go down on the deductible. But even at that rate, I would rather spend 100 versus 1,100. I have recommended American Home Shield to friends.

American Home Shield covers a lot of things well, but they do not cover HVAC and air conditions very well at all. You end up paying a lot out of pocket when you have them do big repairs if the whole system blew up. So, they didn’t cover everything I thought they would cover. Other than that matter, every time I have used them on anything else, I’ve been happy with them. Cost of doing business with them is also reasonable.

I was offered a $330 cash-out, but they were still asking me to pay $1,000 plus $150 on top of the fact that I paid $80 per month for this warranty and $100 every time somebody has to come out to service my facilities. I’m just thoroughly disappointed. I’ve wasted my money.

I had a better experience with another representative and the technician did a great job.

Even though it costs $100 for everybody to come out, I feel it's worth it. The labor cost is a pain in the butt, but at the same time, it's a lifesaver. So, it's like a hit and miss to me because sometimes, the work was like, “That's all it was? I paid $100 for this?” But really, that $100 go towards their gas coming out and whatever.

Another time, I had clogging every year since purchasing my house, which caused water to run downstairs, requiring drywall replacement. The plumbers said it wasn’t the issue and suggested it might be the sewer. I tried to explain that I needed the sewer looked at, but they misunderstood. They kept sending me back to the same people, who said, “We already talked to them,” and filed it as a septic tank issue, which it wasn’t.

Their customer service used to be responsive and would always find someone to help if I didn’t like the person or if the company wasn’t responding. However, I’m not getting that level of service anymore. Also, I can barely understand their customer service representatives because of the accent. They also couldn’t understand me, as they kept repeating what I had already said.

I submitted the claim through the website. It could be a little easier because you have to pick something. If you’re not sure what the problem is, you end up guessing or just selecting a category like plumbing.

My problem started with the pipe. I’m not sure I’d say it burst. I used the garbage disposal, thought everything was clear, ran some water, and then found water all over the floor. The plumbing under the sink had come unattached. Originally, I described it as the pipe coming off and flooding the floor, and I might have also noted “pipe burst” or “water damage” because I wasn’t sure if the floor had been damaged or exactly what was happening.

I was surprised that 5Star contacted me right away. I expected to wait a few days, but I filed the claim around 5 or 6 on Sunday, and they called me by 8am, Monday morning. They came out within two hours, which really surprised me.

I’ve been pretty satisfied with American Home Shield. I have noticed their prices have gone up, especially the deductible, and some of the coverage isn’t exactly what I’d prefer. But that wouldn’t stop me from keeping them or recommending them.

When I first bought my house, my dishwasher went out. They didn’t assign me one, they gave me options. I could choose from a catalog or buy one myself and get reimbursed. I ended up going to Costco, bought a dishwasher, sent them the information, and they refunded me. I appreciated having options and that they worked with me on the replacement.

On another claim, before they changed the system, the company didn’t pay the deductible directly to American Home Shield and they were supposed to notify them. I ran into an issue because the company never told American Home Shield that I had paid, even though I had.

I kept getting bills from American Home Shield, so I had to work with them directly to get it resolved. After that, they changed the system so the company paid them directly. I’d say if there’s ever a problem, they do communicate well and work with you to fix it.

Alpha Appliance Pro Tech came out and replaced the circuit board twice, but I tried to tell him that what he did wasn’t even the problem. He left anyway, so I had to call back and say, “The problem that he originally came in to fix, he did not fix.” They ordered more parts and then American Home Shield sent the field guy here. He’s been out twice and had the same problem. I guess he just made a mistake. He’s scheduled to come back this Friday to try to finally fix it, and I’m just hoping that when they come here on Friday, it finally gets resolved.

I called American Home Shield and complained about it. I talked to a live person and then I had to submit something online. They sent Sears out, who then repaired the washing machine. But it was very unprofessional to leave water on my basement floor.

We also had a guy who came to repair the fan motor in my freezer. He put all the nuts and bolts back in the same place. Then I had a drain problem from my kitchen. The guy came down and he was very professional and didn’t leave a mess. I had a new kitchen and he didn’t mess up my new floor because he put protection down.

I highly recommend my friends to get this protection. I like the peace of mind that if an appliance breaks, it’s gonna be fixed properly. All my appliances are fairly new so it was a no-brainer to get protection for extra insurance policy. The reps answer my questions and they give me a timeframe of when somebody’s gonna come out to see what the actual problem is.

I also like having professional techs come out and that they repair what I need done within a couple of days, if not the next day. But I hope AHS makes sure that their service techs treat customers’ homes like they do their own. If I do work for somebody, I’m gonna treat that customer like I’m doing my own house.

American Home Shield should look for better companies to send out to service their customers, because the previous contractor wasn’t that good at all and took about two weeks just to get out there. When they came out, they gave me a bogus repair order saying that it wasn't covered. I've been paying insurance, but I haven't been able to utilize it on my first claim. Hopefully, it doesn't happen again.

The representative told me that the case was closed because the technicians said they did all the work. They reopened the case and told me to call the technicians to see when they could come out. When I talked with them, they said it was AHS who closed the case, not them, and that they were waiting on the water heater to come in, but the case was closed, so they weren't coming back out. But since AHS reopened the case, they did say they were going to come out and do it.

My water heater is working fine now. The gentlemen who came out were very nice, though they weren’t the same ones who came the first time. The guy told me that it was leaking from four places. We have the same problem with the faucet. It was leaking water around the base, all down into the sink. This was the first time I had an experience like this with American Home Shield. It made no sense for them to close the case when the repair wasn’t done. I had to pay the service fee and around $130 for the water heater.

The people at AHS are very nice, but the fees are getting ridiculous. I pay about $120 now a month, and on top of that, I have to pay a service fee, which I understand. But then why do I have to pay for the water heater, the furnace, or the air conditioner? It doesn’t make sense. I got this because it was going to be a big help. Both my daughters and I have AHS. I was recommending them to everybody, and now I don't want to recommend them to somebody and then have them say, "Wait a minute. Why am I paying extra on top of this?"

We had a major claim with our air-conditioner and another with our dishwasher. The dishwasher wasn't heating up. My husband was talking about having to replace it and spending $700, but I suggested calling American Home Shield. It's only $100, and if it’s broken, they will replace it. I love that option from them.

Everything was set up. I just did not like how I had to wait a week and a half for the representative and the technician to come out.

AHS is very caring. After the service, they called to make sure everything was fine. They sent an email to rate them and the technician. I usually do everything online, but when I do call, they're very professional and friendly.

Everything that we’ve done is for yearly maintenance and preventative. The technicians are very good. We have no complaints.

Our system is just fine, and there was no need for service or repairs, but American Comfort Heating thoroughly checked to make sure everything was in working order.

Our AC maintenance and checkup went well. The technician from Avid Air Heating and Cooling was good.

Customer service has been good. but it sometimes drops. A lot of times, you get someone on the line and there’s a language barrier. They don't quite understand what I’m saying, sand I have to go around. But all in all, there’s really no complaints on it.

The electrician they sent out, Joseph with Hopwood Electric, was a super nice guy. I had various electrical issues. It was two or three things, and he took care of all of them. The guy did a great job. I was very happy.

I’m very thankful because he was able to fix the issue with my ceiling fan. While he was up there, he suggested changing the light bulb for me because it was out. I also asked if he minded wiping off the blades of the fan as well, and he said it was not a problem.

It was a little frustrating because my husband and I ended up taking off work four different times for the technicians. The first two times they came, they said it was the outdoor unit. They fixed a part of it, left and then the AC broke 30 minutes later both times. It was the third person who figured to look in the attic, the drip pan and the evaporator coil, which he discovered was leaking Freon and causing it to go off.

Up until this point, I have been satisfied with American Home Shield. I usually submit a claim online. That service works well. I’ve been a member for five years. I pay money per month as insurance for them to fix major problems, so I was disappointed at the way that it went down.

I don’t know how they screen their contractors. They’re polite and professional, but since I have no technical knowledge, all I can say is, 'It’s not working,' so it’s their job to find out why. The last technician that came out for my washing machine explained that a dryer is to dry and a washing machine is to wash, and that’s all AHS will cover. If my dryer makes noise while running, as long as it heats and dries, they won't fix the noise.

Sometimes I ask to use the same technician as last time, but they'd tell me they could not send the same people out that they sent before because that’s their policy. The only thing I have to complain about is getting good techs to do the job and not being put on hold for two or three days before they can get out. Especially in an emergency, plumbing needs to be checked promptly.

Every year the price goes up, but I’m not getting better service. One thing I complained about is having to pay for service calls. They automatically take the service call out of my checking account, and then I have to wait for someone to come or call me back to make an appointment. I said, “Well, you guys already got my money, and then, of course, the service fee,” and asked, “What if I decide I don’t want to use you?”

I have four units, and everybody got washing machines, stoves, refrigerators, and dishwashers, so I'm paying for four units in this building for services. Every month, I'm paying over $2000 for maintenance on AHS, and then I still have to pay the $100 for the service call.

Whenever I call them, they’re on the spot. It might take a day or so, but they get someone out quickly. Everyone they send is reputable, courteous, and helpful, we’ve never had a problem.

The only thing they did at this point was check my air conditioning unit before the summer season. He did say I would need some additional work, so I’ll be calling to get that taken care of before it gets too hot and the warranty gets busy. I’ve only been with American Home Shield since November, and so far, I’m satisfied.

American Home Shield initially recommended the first contractor, On Point Plumbing, Electrical, Heating & Air, and scheduled the service for Monday, the 24th of March between 10:00 and 2:00. The technicians couldn't make it, so they called me and we rescheduled the work for Tuesday between 1:00 and 5:00. I waited until almost 4:30, but no one showed up. Upon calling the contractor, they told me that they called me. But nobody did. The lady suggested scheduling another service for Saturday, but I don't have time for that, so I hung up.

I called American Home Shield on the 25th of March. I spoke to a young lady there, and I told her what happened and that I have no messages received nor missed calls from On Point Plumbing, Electrical, Heating & Air. After she contacted the contractor company, she called me and told me that it was I who canceled the service call. I told her that I did not cancel the appointment, and the technicians didn't even show up and wanted to reschedule me for Saturday. Still, she insisted that I canceled the service.

The second contractors who came were the two young technicians from Ambition Plumbing & Drain Services who were able to fix it well. They were very professional and did a great job. Now we can take a shower without having to waste so much water. However, they needed me to pay $100, if I wanted the faucet fixed. So I did. That service fee that I paid to the second contractor was supposed to be a freebie for me. That was my determination to quit. I'm no longer with American Home Shield. Overall, they have been good, except for that one person who didn't help me and was pretty adamant that it was my fault.

The last claim I had was a water heater that was leaking all over the floor. And then AHS sent Watson Plumbing and mechanical out. So, they replaced the pipe that goes with that. And then they checked the toilet, the little piece that goes into the piece that fills it up with water, and they also fixed that.

Well, I had to call again, and they came out again to try to fix it, but it’s still broken. It’s still not fixed right. So, I didn’t know if I needed to call them again and do another thing or just call them and tell them that this is strike three. 

I also had something replaced in my furnace this year. And they fixed that. It was some motor. And it would have cost me a lot of money if I didn’t have AHS. And I don’t have any money. So, that worked out great. And I think I’ve had them for a couple of other plumbing issues. So, I’m thankful that I have American Home Shield.

They did have to come back because they couldn’t fix it the first day. They had the wrong attachment on the snake and had to return with the correct one, which resolved the issue.

And then 7th Element Heating and Cooling just came out to do a yearly checkup on my AC unit, and they did not find any issues with it.

I’m an electrician who got tired of repairing things myself, so I got American Home Shield. It’s been a few years now that I’ve been with them. I like that the people who come out are reasonable and timely. The only thing is their monthly fee. I pay every year, and usually nothing happens. I think there should be a refund or some kind of credit system. If we don’t use the service, maybe they should give back 10% or 20% of the monthly fee.

AHS is quite timely, although it hasn’t been in the past. Sometimes if I've not had air, it would be a week before somebody came out. Now it’s usually only a couple of days. Generally, the repairs are good and they hold good. It’s worth the cost of the plans. If I had a slight criticism, sometimes I don't think the contractors are the best.

We've had a couple of AC issues here, and ultimately I had it replaced after the system failed. I didn't claim through the insurance, but the guy who came out said I can’t set the air to cool to what I wanted because the humidity is so high, which I don't believe. I think the system was failing, but he didn't wanna tell me that.

The guy from Salty Air Appliance was good when he fixed the refrigerator, but his timing wasn't great. The ice maker was not working, so I submitted a claim online. I got an appointment date and when they came out. he was an hour late of the three-hour window that he gave.

He used the computer in the machine to do a diagnosis and said he had to get parts. When he came back, he said he’d read up and wanted to check another diagnosis from the system. It turns out he just needed to free the ice that was at the back of the ice-making machine, which took 15 minutes. The repair was good. The fridge is perfectly fine and dispensing ice again.

In the meantime, I couldn't take a shower for 13 days. There was so much time lost because of the first guy giving a fictitious wrong report. It did cause one to lose faith in the integrity of this company. We were very seriously thinking of changing companies after the plumbing incident, but it's more trouble than it's worth to change things. So we haven't not moved because we were not happy. It's because we just didn't extend the effort.

Those plumbers told a far-fetched tale and it was totally unsubstantiated. We weren't sure how much of it was that they were incentivized to give a wrong report so that American Home Shield wouldn't have to pay. When I approached them to say, "Are you sure? Because I can't see any of the stuff that you say," they just sod me off by saying, "Look, they're professionals and that's their opinion and that's the story. Sorry, the company is not gonna pay for your water heater." It was quite a betrayal with this company.

To this date, I still haven't received any correspondence from AHS about rom the first visit or the second visit. I did receive the invoice that I needed from the vendor in order to make my initial $50 payment. The second follow-up didn't require a payment because it was covered under the first visit when the problem didn't take place.

I called in HSA and asked what's happening, why I have not gotten any communications. They said, "We'll have to get back to you." My wife made the next follow-up call because we still hadn't heard back and they said that it had been denied. They don't know why a letter hadn't gone out to us.

We've been a 24-year customer of AHS. AHS said they will send out another vendor for a second opinion, which they did. And that second vendor came out. And that vendor said basically the same thing, "It looks like you've got this issue with this part and this issue with that part, and you have issues relative to capacity with your unit."

Long story short, we still haven't gotten any information from AHS. We didn't get any follow-up from the first call, the second call, or the third call, which was the second opinion, but I wound up talking to somebody who, again, told me that it was not covered. I asked to speak with a supervisor, and of course, everything takes two to five business days and I'll have to put in a request and they couldn't transfer me at any time. Nobody could ever transfer me anywhere, to either the authorization department or to a supervisor.

And then the supervisor called me and I said, "I still have not received any correspondence from HSA." We confirmed the email address again. We added another email address so they could send it to both. They said, "Well, it'll probably take 48 hours before this goes out." I said, "Why does it take 48 hours? You've had three visits here.” We haven't seen an explanation in writing yet as to any of the diagnosis or the reason why they're declining the claim. I don't even know what questions to ask moving forward. I've already looked at my email once this morning and I'll check again to see if they've gotten anything to me. So, it's not been a good experience.

On top of the frustrating fact that they don't want to cover the claim for us, almost every person with whom we've had conversation has been offshore, and we can't understand what the person's saying. It's been ridiculous. it's frustrating if you can't understand what somebody's saying and it just makes this whole situation even worse for us.

I also put down for my stove to get fixed. I like the one I got, but the top burners don't get as hot as they used to. I have to pick something out, but I've not gotten back to American Home Shield because I’ve been sick.

I love the home warranty. I've been with AHS for a while, and they do a good job of what they’re supposed to do, but I might have to let it go sooner or later. I'm getting old, and my income is shot.

My garbage disposal was broken, but they couldn't fix it because they said there was something in it, so I would have to pay for that myself. When your income goes down, it's hard to afford it.

I got the warranty because our house is older and I wanted to avoid paying repair bills, but it hasn’t worked out that way. I’ve switched from American to another warranty company and then back again. In my opinion, they’re all about the same.

One time, our well was messed up, and a representative told me it was covered. When the technician came out, he said the warranty wouldn’t cover it, and it ended up costing us about $10,000.

The same thing happened this time with the plumbing when the toilet backed up. They said it wasn’t covered, and I had to pay a little over $400 to have it snaked. On top of that, this time they referred us to a plumber who was no longer in business.

So I put it in another claim with AHS, and the same company was sent out. They replaced the water heater and faucet where the washing machine plugged in to that. They had to bring the water heater up to code because it had been there for probably 30 years. It was there when I first bought the house in '99.

The water heater had corroded to the point that it was still working, but I knew it wasn’t long for its life. And, in order to repair the pipes around it, it was going to be disconnected. At that point, if we touch it, it would fall apart because of the corrosion.

When I called the contractor back, the issue was pretty much handled. They told me what was going on and sent me pictures. They routed it out the drain and replaced the flipper. Everything was fine. I handled most of the claims by text since it was out in the utility room. I never really met the contractors in person. They would work during the day.

I have two different houses that are insured by American Home Shield, and it keeps them separate and does a good job of keeping it focused. I always hear from people within 24 hours, unless it’s on a weekend, and things work out well. I like the service because it’s cost-effective for me. The price has gone up over the years, but it hasn’t gone up considerably considering other inflationary areas.

The monthly premium is worth it in terms of the money saved and convenience. When I think of the time I’d spend getting bids and taking time off my own work to do these things, I know that with American Home Shield, I’m getting the best possible deal and quality work because they’re vetted.

The only thing I have a concern with, and it’s pretty consistent, is that every once in a while, I have to get Freon coolant for my air conditioning system. That seems to be a little costlier than I would like. I just know that it’s always an extra charge in addition to the service charge.

Overall, American Home Shield is consistent and of good quality. The process of submitting a claim online was great. It works very intuitively. The contractors have always been friendly, pleasant, and professional. I’ve had no problems with the customer service. It’s been great.

The communication and updates were really good. They texted me, and I got a phone call that the technician was en route. I like that the representatives really listen to the issue and update in a timely manner, and they're always very courteous. After they did the hole in the wall to get through to the pipes, they followed up with this other company to patch it up, which I was very satisfied with.

I’ve had American Home Shield for almost four years, and I submit claims 50/50, on the app and then on the phone. If there's something on the app that's a little confusing or I don't have clarification by just reading the contract, I call via phone. They're very helpful on the phone to break down the plan and my options and recommendations. I’ve referred a couple of my colleagues who recently purchased homes and sent out referral codes. They have kind of the best reviews in the market when I looked into several companies before choosing. Highly recommend American Home Shield for all home warranty needs.

The technicians I was dealing with were great. We were very, very happy with them. They offered to put me on the line with the claims adjuster, which I wasn’t able to do on my own. It finally took me getting the technician, the repair company, and American Home Shield’s claims department all on the line together to convince them that the motion sensor had nothing to do with the problem. It was just a broken piece of the faucet. I even told them I didn’t care if I got a new faucet without a motion sensor.

There was a lot of miscommunication between the customer service line and the claims department. When I called in, I was told everything was approved and that I just needed to speak with the repair company. Then when I called the repair company, they told me it was declined. I was told that I wasn’t talking directly to the claims adjuster. Once I was finally able to speak directly with the adjuster and explain what actually happened, it was approved. I probably called four or five different times, and each time I kept being told that, “Yes. Everything looks okay.” And it wasn’t. After almost two weeks, we finally got our kitchen faucet repaired.

On this particular claim, it was just really disappointing. But I had other repairs in years past where American Home Shield had been awesome. It just took them so long to resolve this issue. One improvement would be better communication between their customer service people and the claims adjuster so they’re on the same page. At the very least, they should allow customers to get in touch directly with adjusters if they don’t agree with a denial. I was only able to do so because the technician was able to transfer me. They had me on the line while they were speaking with them.

I filed the claim with American Home Shield online and I really enjoyed it. I logged into my account on their website, and it's very easy to use. I did it over the weekend, and it was easy to make the appointment. But on that Monday, Phil's Good AC & Heating called me up and I snapped at the lady because they had appointments during the week and they weren’t open on the weekend.

I had already paid my $100, and I wanted my money back. I understand everybody is working a Monday through Friday job. Everybody wants to do the 9:00 to 5:00. But at the same time, I still have to make accommodations for that because I don't work close to where I live. But the receptionist was really nice at that field, and she did talk to her manager. They made an exception and they said that they would have a technician to come out on Saturday if I was available and for the early time slot. I was happy.

American Home Shield definitely follow-ups with everything. They'll send you a follow-up email and be like, "Hey, how was your service? Did it get done? We noticed that we have some notes and this is not finished. What's going on?" They communicate a lot.

The price is fair. I didn't shop around for a lot of different things. It's like shopping for car insurance right now. It is what it is. It's better than having to call up a technician yourself and having someone in here that don't know what they're doing. I like being able to have a trail. When they have the chain of custody, they can see exactly who's coming out and how many times they came out versus having the homeboy service coming in, fixing something, and breaking something else.

#2. The spring on my garage door broke. I placed a request and the vendor cannot come out for two weeks. I spoke with AHS and they assigned another vendor only to find out that the vendor quit working with AHS over a year ago and has not accepted work orders but keeps receiving them. I called AHS again and they initially denied knowing this information then admitted that it was correct. Again, I am waiting for contact from dispatch if they find a vendor. Please, do yourself a favor and do not choose American Home Shield as your warranty company without checking reputable companies with a good vendor list in your area. Do your research and check reviews. I am going to cancel my contract and consider it an expensive and unfortunate lesson once again with American Home Shield. From my past and now current experiences, they have not changed their business practices.

I’ve been with American Home Shield for years and have found them to be good and competent in what they are doing. Originally, it only cost me about $60 or $70, but I briefly switched to Choice for about four or five months and found out that I didn’t like them. I went back to American Home Shield, and now I’m paying $125 for just the initial call, and my rates really jumped.

My hot water tank is in the garage, and I have a long house, so the water has to travel a long distance to reach the kitchen. When I turn on the hot water, it runs cold for about three to four minutes before it even gets warm. When I’m in the kitchen trying to wash dishes, I don’t want to wait several minutes to get hot water.

I called a company about 15 years ago, before I had American Home Shield. They installed a pump under my sink so I could turn it on before running the water. It worked, I got instant hot water. It recirculated the water and the cold water didn’t have to run first, and the hot water came through right away.

That worked for about four or five years, then the pump went bad and I had it replaced. It fixed the issue again for a while, but then suddenly I had nothing but hot water throughout the entire house. Every faucet, when you turned on cold, you got hot. I could live with it. At least I had hot water in the kitchen and I just needed to wait for it to cool down. But that was not a problem.

But when I called the plumber out the last time and mentioned that issue, he said he couldn’t do anything about it, and they wouldn’t replace the pump. So I was stuck again. He did fix the toilet, though it had a small drip and I could see the water constantly moving in the tank. He repaired that, and it’s fine now.

But once he fixed the toilet, I was back to waiting forever for hot water. t have to live with it. I’d like someone to remove the pump under my sink since it takes up a lot of space, but I’m not going to pay $100 or more to have someone come out and do that. There’s only so much I can spend, especially since this house cost me a fortune this past year. As far as American Home Shield goes, they’ve done their job.

I had them come out again to check my dryer. The technician looked at it and said it was probably over 25 years old and that parts wouldn’t be available because it’s too old. He suggested I use one of the other settings if I could live with it that way. I told him I wouldn’t feel comfortable leaving it running. It cost me $100 to tell my appliance was too old to fix, that’s really my only complaint.

The technician came out a couple of times for my washer, and they couldn’t fix that either, at least I knew what the issue was. My washing machine is fine now, they’re just old. The technician said if I bought a new one, it probably wouldn’t be as good as my current dryer. He only had to look at the model number to say it couldn’t be repaired, which made me wonder why I had to spend $100 to be told it was too old to fix. At least he gave me an alternative, and that’s what I’ll have to go with.

It seems like they should have known from the start since I gave them the model number. They should’ve been able to tell me then that it couldn’t be fixed, especially since I said it was the timer on the dryer. That’s not American Home Shield’s fault, it’s the companies they send out that aren’t always upfront. With my refrigerator, they eventually resolved it and either replaced it or gave me money toward a new one, I can’t complain.

They could’ve been better with their process. There’s a disconnect between the American Home Shield tech and the Sears tech. I don’t think they’re on the same page, nor do they see each other’s notes, or at least the Sears one. It’s almost like they have to start all over again when they come out, versus Home Shield, an opportunity with me showing what was the issue.

The only issue submitting claims with AHS is not understanding the customer service agent. They have foreign people work at the phones. They have a real accent from another country. That's the only problem I had in the past. But I don't have American Home Shield anymore. I canceled my warranty.

The AC company they sent out was good. But in the past, they sent out plumbing companies that weren't so good. I like the AC company they sent out better.

With AHS, I have had some good experience and some bad. It's good for some things, but It's not going to you with everything. Not everything is covered, so you're taking a gamble, paying a monthly fee.

So the heater went out. The contractor came and said that it's not up to code, therefore it’s not covered. I had no clue what that meant. They said it’s in the terms and conditions, and no one had ever explained that to me, so that’s extremely frustrating.

It takes away the point of a home warranty. It’s something I will never buy again. Once the one year term is up, I won’t extend. They should walk me through every single type of term and condition before purchase. An example of how those words may not be clear to the average Joe can impact a certain claim.

When the water heater was leaking, I shut it off and called American Home. I went on the website and I said problem with water heater. The contractor said they would need to talk to American Home Shield and see what are the extra costs. It took him a couple of days to come back to me. He said it was gonna cost over $1,000 that I have to pay out of my pocket. So I called American Home Shield and complained about it. They said, "This is it." So I said fine, and they started the process.

I had an issue with the contractor that they came in to fix my air handling unit. It was not creating heat, and they said there was something wrong with it that they couldn’t fix. Somebody else came in and they said, "No. You need to replace this." So I let it go. Next time that I had my air conditioning not working, the same guy came in, went up there, and fixed it in five minutes. He said the problem was that the gas was turned off in the attic. These things bothered me.