American Home Shield Reviews

It's a very long and tedious process when submitting a claim with American Home Shield. There’s a lot of repetition for no purpose at all. It's like going through seven different steps to make sure that you get to speak to somebody. It’s fine to have everything automated and send you to the website but some of us older people have neither the time nor the ability to go through this process. We must speak to somebody with real life. The wait is extremely long. I have to wait two hours to be told that our business is very important to them but there was a hang-up. Most of the time, this happens.

I want to invest this time to write a review on American Home Shield. Had an electrical problem and call them, took 2 days for someone to contact me. Then sent out a someone to look at it. Said they could NOT FIX and kept my 125 charge for doing nothing.

Having a home warranty is very valuable to one’s home as things can break. American Home Shield did the door locks re-key and the dryer. Their claims representative was professional when I called to file the claim. Both of the contractors sent were very good. He fixed the dryer and the lady re-keyed the locks. It took them an hour and a half to do it. Everything went fine and it was an excellent experience.

My air conditioner needed some maintenance replacement. I had it serviced last July and they told me it needed two items that were covered by my insurance. He did not write down the name where I can read it so I never got around to calling my insurance. Then in January, they came in for the second service, this time, with the heater. I asked him to tell me what he had written there and they told me. Then I had American Home Shield come out and replace whatever it was that needed to be replaced. I usually submit my claims online because I just cannot stand voicemail and I avoid it whenever I can. If there’s an online option, I go for the online. If the organization offers to contact with people and you go to a lot of prompts, I'm not really interested in going that route. The contractors AHS send are sometimes good but sometimes, they’re not. The one they sent recently was quite good.

When my garbage disposal went out, I just called American Home Shield and told them I needed service and they scheduled it. They sent a ticket and their contractor gave me a call four days later and then, they did the repair that day. The contractors were great. I worked with them almost daily, and they were good people. The service was good service and we saved money on repair cost.

American Home Shield is a very reputable company. I’ve been with them for about nine years and I've always had great service from them. I filed a claim online for a water leak from the water pressure regulator valve that had raptured. Submitting the claim was very easy and their website was user-friendly. The contractors who came out were very professional, too. They identified the leak, explained all the options that I had, and fixed the problem. All was taken care of very quickly.

The first time I submitted the heating claim with American Home Shield, I had a hard time getting through. I called the night when I noticed the temperatures had dropped in the house, and I told the representative that I needed someone to come out because the outside unit was already installed. That representative kept telling me there was nothing he could do, that he was going to send it over to a supervisor and that a supervisor would reach out to me. But no one ever reached out to me.

Our shower stopped working and I was knowledgeable enough that I speculated that it was possibly a frozen pipe before the plumber got here. A plumber showed up but wasn’t able to do anything under our home warranty. The representative I spoke with said that a frozen pipe is not covered under the warranty. And it was a waste of my time waiting around for a contractor who wounded up being a little late and he couldn't do anything to prove or disprove if it was a frozen pipe. He couldn't fix it, too. Despite that, American Home Shield communicated with us quickly.

The faucet upstairs wouldn’t shut off and the hot water kept running on it. We called American Home Shield to fix it. The contractors came out and said they changed the washers. And then, the faucet started leaking again. So, we called AHS back but we had to wait for two hours on hold and it was like the longest wait. They came out again and ended up changing out the whole faucet. We called because it was the same issue and we shouldn't have had to pay for it twice. But we ended up having to pay for it again. And then there was a leak downstairs from one of the faucets underneath the shut-off valve. It happened right when they were done replacing the faucets and we tried to explain this to AHS. It’s not fixed yet and we have another person coming out.

I called American Home Shield for a plumbing issue and it wasn't long before a plumber called and came out. He was really nice except that he wasn't the one that unclogged my plumbing. He said he had to dig the floor up and take the concrete, and then of course all of that had to be replaced. He said it would be $12,000 because the floor would have to be recovered. I called my homeowners' insurance and told them what was going on. The adjuster said that the quote from the initial plumber was too high, and within a couple hours, he had his plumbers here and they unplugged my plumbing. The initial contractor didn't snake far enough, and if he had gone a little bit further like the other guys did, he might have broken through.

We had recently bought our place and there was wiring near a wall that was non-protected. The American Home Shield electrician who came out said that it was a potential cause of fire. He also said that there were black marks up and down the wall and that the problem should've been caught by an inspector. Still, he could have been more thorough. He was a bit difficult to understand from a non-electrician standpoint. Instead of simply moving forward and saying that everything has been fixed, he could have come up with a solution to tell us why the problem would have been caught and what was done to resolve it.

The people I spoke with from American Home Shield are very professional. Though sometimes, when I have a problem, I ask for a supervisor. But in the end, things get usually resolved. Recently, I submitted a claim for a heater. The contractor they sent was very professional, and since the repair, the heater has been working fine. Other than that, we had a terrible problem with our refrigerator and I felt that American Home Shield wasn't acting on our behalf. It came to a point that we're ready to leave them because seven weeks without a refrigerator is unacceptable. That was very bad.

I submitted the claim for my home's heating system over the phone and the contractor AHS sent was very good. He did a very good job and my furnace has been working since. But some of the companies working for AHS could be better. They could use some better companies and they should have more options for the clients to choose from.

I've been with AHS for 10 years now because there is value in their service. Some years I didn't have a claim, while other years, I had two which pays for itself. I had a repair that was not done and had to be redone but that was more of parts issue than a service issue. The most recent claim I had was for my AC's heat pump. Doing it online was easy. Their site works pretty well wherein I could get in and out quickly. And although I had to wait for them to get back to me, it was fairly rapid and the service has been good.

It's winter and my furnace went out. AHS is closed on the weekend, so I had to wait until Monday to call and get a technician to come out. The company that I was set up with only works from eight to four, which is the same exact hours that I am at work. I called them when I got off of work and they were not open. It was a disaster. And then, AHS set me up with a different company. They came out and said that my furnace wasn't covered since my chimney caused condensation, which caused the furnace to go out. I ended up having to pay out of my pocket to get it fixed the week of Christmas.

We filed a claim for our washer and dryer over the phone to AHS. I got good service out of the rep that received my call. The contractor was very helpful and I ended up getting a new washer and dryer. It took about a week from when he was out there, which was acceptable. I’ve heard people complain about AHS, but I haven’t had any problems with American Home Shield and I’d recommend them.

We called AHS about the furnace and it took three days to get somebody to come out. But when the contractors came out, they fixed it fine. I would definitely recommend AHS to a friend. It’s a good investment.

My Realtor mother had told me about American Home Shield when I was closing on my house and I’ve had them for about 14 years now. I had called in a plumbing deal. I put in some shut-off valves and thought I had a leaking toilet, where the ring was leaking, but that was not the case. They just tightened it up. But then, I had another call a couple of weeks ago, but I found out it was my irrigation system rather than plumbing and I ended up telling the plumbing company if I didn’t need them, I'll call the company in charge for irrigation system over, which I did. All my experience with the companies that work with American Home Shield has been good. A couple of the plumbing companies that they use are not that great, but usually, I use Budget, which is a great company.

I'm not very technical so I have American Home Shield. My brand new $8,000 furnace didn’t come on and we were freezing to death. This happened on the coldest night of the year. It was traced back to the breaker box thing and I’m lucky the pipes didn’t burst. I always call my claims in. I know I can do it online but I’ve heard that you get a more instant response when you call. I called since this was pretty much of an emergency situation. There was also a garbage disposal issue. The air-conditioning was a total disaster because a technician kept coming out and just refilling the coolant. He did not bother to notice that there was a leak and did not bother to tell me that I was throwing my money away. I had to have them come every couple of months and track these little problems because the big problem is the 20-year-old system and it needed to be replaced. But I could have saved a lot.

I was having some difficulty a month ago about my electricity and American Home Shield came out to fix it. It went out on a weekend so I had to wait. I did send them an email to let them know that I needed help. They got right on it on Monday and the tech was here on Tuesday. I explained to him that my house is old and the wiring was old. I had sockets that would blow the bulb if I turn on the switch. He went over the sockets and made sure everything was right. The switch in the kitchen wasn't working right and so they put something in the electrical socket and put in a new fixture. I only had to pay $75 and he got everything restored. The gentleman was the most professional.

My dryer stopped working and when I called American Home Shield to ask if my dryer was under the insurance. The lady checked it and said that it was covered. She was very nice and she told me how the process worked. I told her what was wrong and she gave me the name of the company who would do the service. Sure enough the contractor came out three days later. He was very nice and explained to me that he had to first submit it to American Home Shield and tell them what was wrong. Then they had the chance to either replace the item or fix it.

We had an issue with the circuit board upstairs and the thermostat. The thermostat would not work properly because it's communicating with the upstairs unit. And it would stay lit up all the time and would blink a red light. I didn't know if it was affecting the way the furnace was working and that was what the issue was with the furnace. The hold time on the phone wasn’t long when I submitted the claim but I’ve heard that it was very difficult to set up an appointment sometimes. The contractor sent, Barnett Air Conditioning, was amazing. Then, the service guy, Scott, came a little more than a week. He diagnosed it right away and ordered the part. He was here when he said he would be. He took care of it very quickly. And if I have any other AC problems, I'm going to request him through AHS because he did a nice, professional job. He was very good at what he does and I’d stay with him.

My garage door was going up slow and I did not know that when they go up slow, that means that there is tension on the spring and something is going wrong. One day when I was pushing the button, the spring broke and the door came down really hard. So I called American Home Shield and they sent someone out who stayed for an hour talking with me then was on the phone with American Home Shield for about 40 minutes. The gentleman then told me that AHS declined my claim because it was my fault that the garage door broke.

I made an appointment with American Home Shield over the phone. The contractor who came was a nice guy. The problem was minor and he did it right away. We've had American Home Shield for a long time and they've done just fine. In fact, when my son bought a house, I told him that he should get AHS coverage for it because it's an older house too.

I called American Home Shield and their rep was good. They sent a contractor out to fix my electrical issue. The contractors came out twice and they were very nice guys. They were able to fix our issue in about 30 minutes. AHS is worth it and everything was great.

The dryer went out and we called in a claim to American Home Shield. Their reps were good and a contractor came out within 24 hours. The contractor was a very good, experienced guy. He knew how to do the job and completed it.

Our dishwasher wasn’t going through the cycle fully and the wands weren’t spinning, spraying, rinsing, and it wasn’t draining. I live about 30 miles outside of the nearest city and our city has only about 100,000 people. You would think it would be way more difficult to submit a claim and get somebody out here in a timely manner but it’s pretty simple. Also, I submit my claims online and it’s way better than calling in where I get stuck on hold forever. I don’t get anybody on the phone within 15 to 30 minutes. In the 10 years of my policy, I have loved the contractors that they’ve sent except two. One was way back when we first got the policy. That guy was creepy. There was a plumbing guy that I’ve warned American Home Shield as he was completely inappropriate and they took him right off the list.

I usually submit my claims online and the experience has been fine. It doesn’t let us really get specific about what the problem is, though, which is one thing that we noticed. An outlet in the bathroom did not work at all and there was no reason found at the breaker panel. The electrician was wonderful and he was attentive. He listened and he investigated the problem thoroughly, and he found out that our GFCI was wired incorrectly. Since the repair, the outlet has been working great. Sometimes it would be nice if there were a couple of different companies to choose from, and we would rather have other people aside from the ones they send, particularly the plumbers. But as far as everything else, it has been pretty good so far. American Home Shield is a really good idea when you are buying a previously owned house.

I had a problem with my dishwasher and I called AHS to submit the claim. I talked to three different people and they were all responsive. I finally got to a supervisor the last time because I had waited in between times and it was past the time, and the supervisor had to approve waiving another fee. There were three different service calls that were made and each one fit something different so, the dishwasher wouldn’t work, it was cut off in mid cycle and I had to go downstairs.

I've had a horrible experience with AHS. I needed to have a broken kitchen faucet replaced. The first contractor they sent out was supposed to come out at 8 AM but didn't show up so I requested a second one and he was absolutely fantastic to work with. However, he came with a builder's grade faucet. I wanted a better one so I bought my own. I expected AHS to reimburse at least the amount that they were going to pay for the original faucet but the process of trying to get reimbursed was horrible. Whenever I would call and try to talk to a live person, I’d have to be on hold for 45 minutes to an hour. Then, the customer service people absolutely refused to take my request to be reimbursed. They even refused to let me talk to a supervisor. I finally had to file a claim with the Better Business Bureau to get a response and once I did, someone contacted me and I got reimbursed. The whole process took two months. I was very dissatisfied.

I normally submit my claims online and whenever AHS call for that, it has been fine. But when I’ve actually needed to reach anyone with American Home Shield, it was awful. Twice now, I have been on hold for over an hour and I assume that is normal at this point. We had a few things fixed but the only thing that I had to complain about was the oven. They said that the installation may or not be covered and they would get back to me but they never did. Overall, American Home Shield’s performance has been good still, and I have recommended them. It’s impossible to get through a human being, but when you can arrange everything and don’t need to talk to a person, they're great.

In doing a telephone claim one time, I was on hold for 30 minutes so I went online after that. And submitting the claim worked out better online. You just put the information in and it wasn’t long after that American Home Shield sent me a text to tell me who would come in and look at the problem. The online part of it is good. It’s when you’re trying to get in touch with somebody that's hard. But you've got to wait for everything now because people are not hiring anybody to do it so everything is computerized. Besides, the claims reps treated me well and I got good customer service from them.

My heater stopped working, I went online and got information, then I ended up calling American Home Shield. The service was quick. The contractor was quiet but that was fine. I only wished he was more communicative. It was a little weird having somebody come into your home and not say anything. Also, it was odd that I didn’t sign anything afterward. When he left, my pilot light was still blinking even though it was working at the time. I was concerned it might be something else so I had to go back and do the paperwork through my emails to find out how to get in contact with them.

The two toilets in my Tucker, Georgia property were running after flushing it. The plumber, sent out by American Home Shield, came exactly on time and was really polite. He didn't see anything wrong and just changed the little toilet stop valve, but it was still doing the same thing when I flushed it so he adjusted the height where you can twist and tighten up the seal. It seemed to work when he was there, but it's worse now because it continuously ran if the handle wasn't pulled back up to the neutral or start position. I then resubmitted the request for this plumbing issue online while I was also doing another claim for the dishwasher, but the system didn't let me put in two requests. Other than that, the online claim submission was easy. It asks for the brand of the appliance and it's just clicking boxes.

My heater had gone out and the contractor sent out by AHS did his job well. I had another company come out prior, and they quoted me a brand-new heater and said mine couldn't be fixed. The contractor sent by AHS knew his job. I have a Trane heater and he knew everything about it. So, he automatically knew what was wrong. He was a very nice person and very clean. I'm very happy with the service and the heater works perfectly since the repair. Also, when I submitted the claim, everything went smoothly. It was very nice and comforting. I submitted it over the phone and the representative was very helpful. One should get AHS no matter what. I already referred several people.

I'm been paying premiums for over 5 years now to AHS for my townhouse but the one time you need them-It's always such a hassle getting them to help you. My dishwasher wasn't working so put in a request 1/3/18. The contractor didn't show up for his first appointment. The send appointment he said she didn't know the company for the appliance then by 1/11 they figured out the motherboard needed replacement and wasn't available. They washed hands off our request- marked it as closed and when I call Vertex appliances they tell me now it's up to AHS shield to replace the item. Nobody from AHS has contacted me. When I call them today they don't know anything about what's going on- while they have charged me the service fee on top of my premiums. This is ridiculous. We have gone almost 4 weeks without a dishwasher not knowing what's happening next. Feels like such a waste of money spending on them. So frustrating.

My hot water heater broke and American Home Shield replaced it. The problem started when the water heater that their plumber put in started to leak soon after it was installed. I called them and they sent their plumber to look at it ($100 charge just for that). He looked at it and said it shouldn't be a problem. A few months went by and the leak got much worse (see pictures). I called them and they sent the plumber back out (another $100). This time he said it was serious and that if left as is, the whole thing could go and create a major problem. He also said that you couldn't just replace the leaking pipe but that the entire unit had to be replaced. After this, I was shocked when I got called by American Home Shield and they said that they would not cover this. I said "but you did the work, you didn't do it correctly, do you not stand by your own work?" They said they only cover units that are leaking and there was no water on the floor.

My heater was not working and I had to wait for the AC company to get in touch with me. Submitting the claim was easy but timing was terrible because it was Friday evening going into Christmas week so I was so cold. But this was in Arizona so it’s not that bad. My unit was 20 years old and it was time to be replaced. I went ahead and did that.

We have filed a claim multiple times to American Home Shield in the past. The most recent one was for a heating problem, but we canceled that appointment because we thought we had a problem and it turned out we didn’t so no one came out. When submitting a claim, we can go online or call them. Their representatives will then take our information, and they have been helpful. However, the last time we called, we were on hold for about an hour because they were having high call volume. They need to work on that so the clients are not on hold so long. Their contractors have been generally good, but we've had about two occasions where we weren't really pleased with the people they sent out. But everything usually works out as expected.

I submitted a claim for my heating and a claim for my electricity. American Home Shield sent someone out for the heating, but no one ever came out for my electricity. They charged me $200 dollars on my card, so I was also charged for a service that I didn’t get. They said they were going to refund the $100 but I never got it. There was also a guy that was trying to force us to get a new air conditioning unit. He was trying to use some kind of scare tactic, saying that I needed a new AC. He saw the carbon monoxide that I was having and I told him that somebody came a couple of months ago and they didn’t say anything about a leak. But because I wanted to get a second opinion, he just fixed the heating and didn’t do anything with the AC.

When the heat exchanger of my furnace had a hole in it, I submitted a claim to American Home Shield over the phone. I waited for 15 minutes and when I got to speak to one of their reps, I was treated excellently. The contractors that they sent out were knowledgeable and did a nice job. The furnace is doing now what it’s supposed to do after they fixed it. I have AHS for 15 years and I'd tell a friend to go for it. I've always had good luck with them. They've always been polite, friendly, up to par and got things done in a reasonable time.

I had some leakage in my bathroom and the contractor sent out by AHS helped us to change one valve in the bathroom, and then, patched the wall. There’s no leakage from the wall now. I also had a claim on November 29 and this was my most recent one. It's changing a faucet and the garbage disposal in the kitchen sink. Since the repair, the disposal works properly. The contractor has been efficient and effective. The service is a 30-minute work, and was professional. Submitting the claim with AHS was efficient as well. I did it online, and AHS’ website is user-friendly and well-constructed.

My stove wasn’t working and needed three boards on it. The tech that AHS sent came and replaced it. Now, everything is working fine. I filed this claim online and didn't have any trouble using the website. The tech they sent was excellent, very professional and through. Moreover, he cleaned up after himself and wanted to make sure everything worked. I had another issue and instead of using the website, I made a phone call. Fortunately, that time, I didn’t have to wait very long to make contact. In the past, I've sometimes waited for hours to speak with someone.

We’re very satisfied with American Home Shield. We had trouble with our heating unit so we called them and they sent somebody to fix it. The representative we spoke with was very helpful. Then the contractor called us first before he came out. He looked at the heating unit and worked on it. He had to get a part to fix the unit but he couldn’t get that part for a couple days. So while he was gone, we set the thing up so that the unit could run and we would still have some heat. The contractor knew what he was doing, and I would use them again. We told our friend that we’re very pleased with American Home Shield. It is just that it costs a little more money and has gone up every year.

I have a microwave oven in one of my rental homes and every time one contractor comes, you have to pay $75 and I was disappointed with them. They don't do the service. They just fix it for a couple of months. So I just went to the store to bought one to put on the top of the counter. The people that American Home Shield work for them should be honest with the work. People get mad. So I canceled and I pulled back again. And then we chose another company. When a customer calls in a problem, the company they signed up with will come and do the service but they not do a good job. Then they come to collect the $75 and then you call them back again after a couple of months.

Submitting a claim to American Home Shield is fairly easy. You go online, sign in, and then click "need service", then you have to explain what you need. They would say the service repair place will call within 48 hours. Recently, I sent a message over to let them know that I had a problem with my washing machine. But since it was a holiday weekend, it's hard to get a call from them.

The motor of my heater was blowing out cold instead of hot air and I called American Home Shield to file a claim. They got right on it. Their contractor was on time and it took him just a day to figure it out. They did an excellent job. We've had AHS since we bought the house last year and I would recommend them to anybody.

I’m very happy with American Home Shield. I’ve been with them for several years now, and I just stopped it for a while when we moved, and then I picked it right back up. Last spring, I called in to submit a claim for the washing machine. The tech is good and the washing machine was repaired, however, in less than a month it was doing the same thing that it was doing before. So, I went back online and submitted a claim the second time. A different rep came from the same company. He was very informative, and just like the first guy, he was very respectful. Both talked like they knew what was going on with the washer and I had every confidence in them.

I had a few claims with American Home Shield, for the refrigerator, the AC and the furnace. The first time they fixed the refrigerator, it didn’t work so I had to call them again. I also wanted to make sure that I wouldn't get charged for the service fee again. It was a long wait but I was able to talk to them. After that, I was able to do it on the web and I was surprised that it was very easy and efficient. I didn’t have to wait on a long call either.

Our heater was not working. I submitted a claim to American Home Shield over the phone and I was on hold for an hour, which happens every time I call them. It was a little cold and it was good that the contractor came out fast the next day, and the heater is working now. We’ve been with AHS for five years. The dealing has been good when I spoke with their reps and the contractors that they sent out have been all right. But they should get their call time down a little bit to improve their service.

We were trying to sell a condo and the buyer wanted us to put a brand new water heater in. The water heater was working but they said it wasn’t working. My real estate agent said to just call AHS and ask them about it. The tech came out and looked at it. They said that for the age of the water heater, it was doing what it needed to do. I was not going to replace it unless they said it was bad and I was very happy with the outcome. I was really surprised that submitting the claim was easy. I had no idea that I could call the warranty company. Once I took that warranty out, I didn't know that it would cover something like that even though I hadn’t sold the property yet. My agent informed me of everything and I said, “Wow, that’s wonderful".

I filed a claim with American Home Shield online for my tub that was leaking and they sent a plumber out. The guy was all right but I wasn’t satisfied with him. My wife was disenchanted with him. She was not particularly happy with the remedy. It was a simple repair but the plumber said we needed to get a part that was $500. I called AHS in response to the solution he offered. Their reps were very courteous and they treated me well. They asked me if I would like to get a second opinion on it and I did. I was very satisfied with the second plumber and my wife liked him because he fixed the problem. He simply put some plumber’s putty on it and it fixed it.

Filing a claim online to American Home Shield was really easy and all of it was good. The claim was for my heating system that was not working properly. The contractors usually get here the same day or the next day. And I’ll give them a big plus for being professional and courteous. Although, they’ve been coming back and forth because they’re figuring out the little problems while fixing the heater. AHS has been good at this point and they’re letting the contractors come back to look at the problem.

The heat of my furnace was off and when I submitted a claim for that with American Home Shield I had to be on hold for about 40 minutes to get through to them. Trying to get through American Home Shield is like pulling teeth, it’s going to take forever to get the teeth out. Another time, I was on hold for an hour. One time, it was two hours. It was a total of about four times of calling before I finally said, “Look, I don’t want to talk to you no more, you don’t sign your paycheck, let me speak to your supervisor”. When that person got on, I said “No, let me speak to your supervisor”, and that’s the only way I was able to get help.

American Home Shield is a good service and so far, they come in a timely manner when I call. And when the air conditioner or the most expensive things break, they’re very resourceful and have a reasonable rate. When I went online to file a claim for the heating element of my dryer, the contractor was a really nice guy and professional too. He did everything like changing the heating element and cleaning up.

We had a copper pipe that was leaking and American Home Shield sent out a plumber to repair the issue. Unfortunately, the plumber had to come out three times before it was fixed. Ultimately, the problem was a water heater gone bad and it was sending current through the pipes. Trying to resolve this issue was cumbersome and a pain because our water heater interfaces with our HVAC system. American Home Shield did not have anyone of their vendors that work on our type of water heater so we had to find our own. It was a $4,000 job to replace our water heater. After we went through the process and found a licensed contractor, American Home Shield then told us that they only would reimburse up to $1,600 because of the type of water heater we have which we weren’t aware of.

We had an issue with the dishwasher and the contractor came but he couldn’t fix the problem and he's writing to or communicating with American Home Shield to get their approval to get a replacement part. It’s been going on for a couple of weeks now. He did a workaround and it wasn’t satisfactory, just until it gets us through. The plumber was very competent and was a very pleasant guy.

When I went online to put a request for a leaking washing machine, American Home Shield got back to me within an hour. This was on a Friday and their representative said someone would be there Monday morning. The contractor was there Monday morning. He was courteous and professional, and then he had to order the part. There was a busted hose inside the washing machine that needs to be replaced. The part came in later on that week and the contractor came and fixed it. Since the repair, everything is back to normal. I can do my laundry now. If a friend or family member is interested in a home warranty company, I'd recommend American Home Shield. They're very good.

We had an issue with our refrigerator wherein the ice maker broke and American Home Shield replaced that. We also had a little bit of problem with the dryer and they had to come back out. I normally just call and make an appointment and the experience has been good. Their reps were very polite and very nice. We had a couple of problems with contractors so once we have a contractor that's reliable, we keep their name and request for them.

We informed American Home Shield that our water heater was broken and it had to be replaced. We also gave them the model, and then the plumbing company came and they said that they brought a shorter and fatter version of a different brand. They also said that they needed to change and extend gas and water lines. They asked approximately $600 as an extra cost. I called American Home Shield's customer service and I had to really talk, fight and travel to get a second opinion because the water heater costs only $395. Even if I was paying the water heater plus their installation fee, they were charging $600 on the top of that. I felt it was not a right thing. They were trying to take advantage of the situation. Then the second company came and they could do it right away. They did well and everything is fine now. It was a very bitter experience, but American Home Shield is a good company and I've recommended them to several people.

Our neighbor recommended Home Shield three months ago and right after that, everything kept falling apart. I submitted my claims online and recently, it was for the kitchen faucet that was leaking. I filed another claim for my tub faucet that was also leaking and the contractor is coming out today to work on that. On average, it takes five days for someone to come out. But overall, AHS would save me money in the long term. So if any other neighbor were to ask, I would still recommend them.

I have just added one of my other rental properties on my American Home Shield account. I've been with them for over 10 years. I've dropped them and then I picked them back up and I really like the new policy that they have. The old one was the reason that I left. We recently made an appliance claim and got four things done on the rental property. The stove, refrigerator, washer, and dryer needed to be repaired and we put all of them on one ticket. The refrigerator's door was bouncing back, so they fixed it. Also, the pilots weren't coming on right at the gas stove, the dryer was not heating to full capacity and the washer was not doing its full washing cycle.

American Home Shield provided the service which we signed up for and we got our problems resolved. We've been with them for 17 years now. We recently had an oven issue and I called them and indicated what the problem was. The vendor contacted us right away and came out after a day and had the issue resolved. It was a quick response. He was also very professional and knew what he was doing. The oven has been working fine and I was happy with that experience. I was pleased with the company.

We called AHS for a plumbing problem and also to double-check on the toilet as it was leaking. They called out a vendor and that vendor contacted me the very next day. They were fast to get a contractor and contact us. I submitted the claim online, which is something that I very much like about AHS since I can have an online account and could submit my claims or requests to them. The contractors were professional and knowledgeable. They came out and fixed the problem the next day. I submitted the claim on a Friday and the plumber came out on Saturday so it was great. The toilet now performs perfectly. We also had AHS service a dryer previously. That was submitted online and they had another vendor come out for that. It was smooth. We would recommend AHS to other people. It's a bit of a peace of mind. We've used them a couple of times and it has been worth our time and money.

I have been having problems with the replacement washer that I got two years ago through American Home Shield. When the Burke's technician came out, I described to him what the problem was. I told him that when I get on the bulky side cycle, like with the bulky sheets and towels, it wouldn't go through all the stages and it would stop. He did some diagnostic test. First, he had to level it off and a whole bunch of stuff. He got different parts and I have all of my receipts. Then, the problem continued to occur and they sent out another senior tech person under Burke's Appliance and Repair. He said, "We had a code about the lid not locking." I said, "Yeah, that happens too." But that started after they did the first initial diagnostics and made some changes.

I submitted my heating claim with American Home Shield online. I tried to get through it on the phone several different times and one time, it said it was a four-hour wait. The contractor they sent didn't do any fixing. He just sat on the side of the unit and it froze up the very next day again. He didn't do any wrapping to prevent it from happening again. I’ve been trying to keep it from freezing up and now the temperature has raised. I had already paid for one visit and I figured they would send the same people back out. I tried to call them back another time but I couldn't get through so I've not tried again.

First the customer support is horrible. Wait times of over an hour. The customer reps say they will contact me the next day with information regarding my order; they never do. I had to call again and wait another hour (3 times) to get a hold of representative. I requested help regarding my air conditioner that was not cooling. The first service repairman came and recharged the system. Quickly left and told me that cooling coils need to be replaced but warned me that AHS will never do it. They will try recharging and using agents to try to repair the leak. The AC did not cool the next day. I requested another technician. He recharged the system and added more sealant.

Our heater wouldn’t come on at all, but I knew it was a minor thing because before I called American Home Shield, I have gone to the fuse box and cut the heating system completely off and reset it. Sometimes, it would come on that way. But then, when it wouldn’t work, I made the call to AHS. It was something electrical that I didn’t know anything about and I needed to call somebody to come out and look at it. The contractor went right to the problem and fixed the issue in less than 20 minutes, and I haven’t had a problem with it since. They were very friendly, too, and I would highly recommend them. We’ve been totally satisfied with AHS. It has been a huge help and money saver because if I didn’t have it, then I’d have to come out of my pocket.

We have a fuel pump heater and a regular heater. It was making noise outside. Texas has been really cold this month, which we hardly ever have, and it was freezing. Once I put the heating pump which is the emergency heat and the switch on the regular heat, it was throwing cool air. When you have a heating pump, you have to switch it to emergency so then it comes out warm because the temperature is very low. I turned it to emergency, and it was still coming out cold. So I called AHS and they sent a contractor to come and check it because we weren’t having any heat. I had to wait like a couple of days.

A contractor had come out in November and fixed the furnace. However, about a month later, there was ice forming on the outside of the building, and I could smell gas. I just knocked off the ice and called American Home Shield to make another claim. The guy who came back out said that the flue pipe was tilted, and he made all the corrections. He and I were under the assumption that American Home Shield was covering everything, so he fixed the problem, but the following week, we got a call saying that it was not covered. It does say on my contract where everything is basically covered, but for some reason, American Home Shield did not want to pay that, and I have not talked to them again.

I scheduled my claim with American Home Shield online for our air conditioning that wasn't producing hot air and it was easy. I logged in and did it. The contractor was professional and courteous. He let me know when he was on his way and came on time. He fixed the problem, repaired the unit on-site and it's working good now. My house is warm. In the past they sent somebody out that couldn't repair it, but I pay prior and I was supposed to be refunded for the service fee. It took them four months to get the check for me and every time I called I got a different song in the end.

My service box was 25 years old and it shorted so I filed a claim with American Home Shield. I pay every year so I just contacted them and went through the process. However, American Home Shield didn't provide a human being to speak with. On their voice activated claims phone number it selected plumbing when I said electrical. So they mismarked my claim and a plumbing contractor came out. I went without hot water in the winter time for 10 days but in the end, my service box got replaced and the electrical contractor did a great job.

I woke up one morning and there was no hot water. I called American Home Shield and the claims rep I dealt with was professional and handled my claim. However, by the end of the day, the hot water was back on. So I called before the contractor came out and canceled the service. We've had American Home Shield for six years now and it’s very valuable. My husband and I are an older couple and we appreciate AHS for doing their thing.

I have been a customer of American Home Shield for a long time now and it is easier to navigate online than it is to get through on the phone. Each time I've called on the phone, I had to wait an hour. In one case, I got to a number then they directed me to another number which put me in another line which was even longer. My recent claim was for my washing machine and it was time-consuming. There were two technicians who came out. The first one supposedly fixed it. It was good for a week or so and then it started leaking again. And that's when from the same firm, another technician came out and said it was not reparable.

We filed a claim online to AHS for our refrigerator that kept going on and off. There was a delay in getting the contractor to come out and it took almost a week for them to come. When the contractor came to try to fix the refrigerator, they didn’t think they would be able to so they submitted the claim for a replacement. They called Thursday approving the claim and said it would take about two weeks for the check to arrive. AHS needs to speed up a little bit, but they are definitely worth it.

I talked to a representative when I filed the claim for my heating unit and he was very helpful. The contractor was here the afternoon and he was knowledgeable and knew everything that was going on. The heater is working properly now. American Home Shield was great and right on top of things. My brother talked me on to AHS and I recommend them to friends.

I got American Home Shield when I purchased my home and I've had it for over three years. I've also purchased a policy for my mother's home. During my first year, I thought the service was okay but I'm very disappointed with the service at this point. In my home, I had an older air conditioning system and it was leaking Freon. They just kept sending guys out to put Freon in it, but the Freon would just leak out again. Finally, one guy came and he snooped the coils. He said that both coils upstairs and downstairs were leaking and needed some huge amount of Freon.

American Home Shield's representatives and the contractors were very nice and professional. I asked for something extra from the contractor and he did that too. However, I find everything expensive.

I called to submit a claim to American Home Shield, they sent somebody out and I paid $75 online. Their claims process was very easy and the contractor they sent fixed the issue. The plumber was very nice and he came out in a good amount of time because when you have a plumbing problem, you need somebody right away. He came out quickly, took care of the problem and we were very happy with it. It has been a very positive experience. We really like having American Home Shield. They're easy to work with, it is a good company, everything's been on the level honest and it's a good service to have.

We first turned our claim in for our stove last December 31 and we are still waiting on a repair. American Home Shield keeps putting us off. I called twice and told them to have a supervisor call me because nobody else gives me anything other than a first name or a number. They refuse to give me a supervisor. I waited on hold on the line for two and a half hours to be told that somebody would call me in 48 hours, again a supervisor and again nothing. They finally said they were going to replace our stove but they have not given us an amount to use and every time, it was 48 hours so it will be 48 hours for them to look for parts.

AHS was going to repair my air conditioning, but it was old so it was best to get a new one. But then they discovered that the electric panel had been arcing and could cause a fire. That was the biggest expense that Home Shield provided. If I didn't have a problem with the air conditioner and heating system, I never would have known it. They replaced the electrical panel for me. The guy that was putting my air conditioner in submitted the claim online. AHS had a very reputable electrical company come and work on it. The two gentlemen were here most of the day and they did a very professional job. The guy that did the air conditioning part of it and then the electrical company that AHS hired out of Fort Smith were very good.

The filter of the pool cracked so I made the claim with American Home Shield online since it takes forever to do it over the phone. I've never waited for more than 20-minutes then I hang up before I could hear their voices. The gentleman who came was very nice. He fixed it and replaced the filter and it was done very quick. They also treated me really well. Everything is working fine now. I would recommend AHS.

I have had American Home Shield for four years now, and I recently had a plumbing claim for my hot water heater. It had the pilot light out and the techinician said a piece was missing on the bottom where it keeps the dirt out. And he couldn’t turn it on because it would be a danger. So he just struck the power line. I talked to American Home Shield and they said they could send somebody out, but I wouldn't have hot water for a day or two. So I just went ahead and told the technician to put one in. And I paid $1,300 outright.

It took three days for a technician sent by American Home Shield to get to our home after we submitted a claim online because our furnace quit working. While he was good and got it repaired, I would rather not have it in three days. Other than that, it has been a positive experience.

I just got the service with AHS in August and it has been a little rocky. When I called about my heat pump, they sent someone out who took a look at it but the contractor said that they were not qualified to work on that type of unit. I was then told that somebody else would call me within 24 hours to reschedule. But nobody did, so I had to go back into the cue and get somebody else out. When I did that, they assigned it to the same contractor who already told me that they weren't licensed to work on my unit. So I had to go back in the queue and call again. It was not easy to get through their lines. The other day, when I was trying to call, it was a two-hour wait. Once I finally got through to someone and told them what the issue was, the contractor ended up having to call them back to tell them not to send the same people out. So they sent somebody else out and it worked out fine. Later, I had a couple of other claims and they all worked out fine.

When we purchased the home, it had the same locks on it and one of the things that were included in the AHS warranty was having it re-keyed. Submitting the claim went great. The contractor who came here and made the keys was very friendly and efficient. Everything is great so far.

We bought the house on December 1st and we’ve been with American Home Shield for a month and a half. When the garbage disposal unit leaked recently, I submitted a claim with AHS online and their website was easy to navigate. Within 24 hours, the contractor came and replaced the unit and my wife said the techs were nice. Since then, the garbage disposal unit has been good. I submitted another claim for the ceiling fan before, but AHS said it wasn’t covered. There are different levels of warranty and I didn’t have coverage for that.

AHS does everything for us and we don't have to do any paperwork. It's brilliant and I tell my friends to get their warranty. When we have a claim, we'd give AHS a call, then they send us an email telling us which contractor would be coming out. Then the contractor would contact us and make an appointment. When they come out, they normally give us a quote. But it depends on the contractor and the kind of claim we have. We usually pay $75 but if it's a Freon problem on the air conditioning unit, sometimes we have to pay more on top of that amount. On the day of the appointment, the techs would also give us a call saying they are on their way. Recently, there was a problem with our compact dust, so we called AHS. They sent somebody out and that went great. It took 10 days for them to get the part they needed, but when they got it, they came back and did the repair straight away.

We had a pipe leak in the laundry room. I called American Home Shield and they sent someone out who did the repair. The contractor was great. The last claim we had, they replaced a ventilation ducting in the attic and it made the ventilation adequate now. I also need some more ventilation work and I am going to call that company to come out and give me an estimate.

We had a pressure valve on the top of our water heater go out and it got progressively worse. I went to American Home Shield's website to submit a claim and it was super easy to just click and tell them what I needed, rather than calling and waiting so long, and wait for people to call back. The technician was topnotch and nice, knew what he had to do and got the heater repaired in a couple of days. Its performance has been wonderful since the repair and my water bill is decreasing now. AHS is straightforward on what they cover and what they don’t. The warranty is easy to use, the price is comparable to everybody else nowadays and they get the job done.

I'm happy with American Home Shield and I’ve used them quite a bit. I've also used their website before so I’m familiar with it. I have their app on my phone as well. I filed a claim as my heater burned up during the New Year’s as we were getting ready for the party. I had the fire department throughout the house because my house was burned up. Everybody was out for three days because of the holidays and the weather. The first contractor who came out was fine but they didn't check the system. When the same company came back out, they said that the system burned up. We were out of heat during the cold snap that we had it going to East Coast for about 10 days.

Our double-decker washing machine was banging and making a lot of noise. I called American Home Shield via phone to submit the claim and let them know that whoever would come out needed to undo the screws on the bottom of the sliding doors because they were overlapping in front of the washer-dryer for about six inches. Their first response was that I was responsible for that but I said it was not something I could physically do because I had knee surgery. I was asking them, not just for good service, but for compassion. If I had a contractor I would not have American Home Shield. But the first company said they were not going to do it. They left me a voice message and sent an email saying they were cancelling before even talking with me. I couldn't deal with it right then. I was dealing with healing my knee and I needed to pay attention to my movements and being on crutches.

AHS sent someone to fix my washer as its sensors were messed up. It was easy to call and submit my claim. Moreover, I only had to wait five minutes on the phone. The rep I spoke with was professional. I've been with American Home Shield for several years and it has been worth the fees.

We’ve had AHS since we bought the home in the middle of October. Sometime around December, I noticed the ceiling was wet. It was a leak around an elbow of a pipe leading up to a sink and it was inside the ceiling. I set up an appointment online and American Home Shield’s website was easy to navigate. AHS sent a contractor and he knew that it was within the walls but he couldn’t get to it. The home warranty didn’t cover anything within the walls so we got it fixed outside of AHS. I’ve also filed a claim with them for a dishwasher that stopped working and it wound up being a small solenoid switch within the control panel. It was fixed and they also fixed an icemaker, too. The water pipe was repaired, plus the dishwasher and the icemaker have worked since the repair. My experience was easy and I’m satisfied.

My ice maker stopped making ice because it had stopped pumping water. American Home Shield contracted the company by the name of Coyote Appliance and they've been fantastic. The icemaker needed a new water pump and they replaced that. Through the AHS provider, Coyote Appliance, they've done a good job and I had a great experience. I'm glad I have the insurance. I had a problem earlier with an ice maker, a freezer, and also another ice maker and my experience was always the same. They came when they said they'd come and if they could fix it on the spot, they did. If they needed to order a new part, they did and came back to do what was necessary. If you want affordable and professional repairs for your appliances, AHS is a good place to be.

I had a problem with my water heater. I had to pay for the replacement first and then they partially paid for some of it. I submitted the claim over the phone and I had to talk to them a lot. I have to constantly stay on the phone for three hours. They need to do something about this because I constantly had to just sit on the phone and wait for someone to come on the line and talk to me. Other than that, the contractors they sent were nice.

I have spent hours on the phone trying to get our furnace replaced. Several ball drops between the furnace company and AHS. It has been a week and I found out today AHS has not even ordered the furnace. Worst customer service experience. No one has authority or accountability to actually make anything happen. No supervisors available to help. Would strongly suggest you find another Warranty company!

I needed some appliances fixed and I filed a claim with American Home Shield. I like the ease of filing a claim. I just went online, filled the forms out and it was done and it went very well. The contractor got ahold of me within 48 hours, made an appointment to come out and did the job well. The first contact was about five days then about another seven days to get the repair done for the part. The timeframe was good and I have no complaints. I'd recommend AHS.

My microwave went out on Jan 8th, called AHS and 2 days later repairman came out. Said it needed a new one. It is now the 25th of Jan and still no replacement or repair. I am still waiting for any word when I will have one.

We had an issue with our refrigerator. This is the second time we've gone through the refrigerator problems with American Home Shield. And it was a problem with something that was frozen over but at the same time, the weather stripping that keeps all the cold air in the fridge is coming off. It was already replaced one time by AHS. The gentleman who came over said he is going to order the weather strippings again. Meanwhile, he fixed up the frozen part of the fridge. Here we are in January and I still can't get this rectified. This is just an outstanding case that's been a problem.

I recently submitted a claim to American Home Shield for heating issues. The gentleman gave us a quote for a new furnace. However, he had to come back four times. It was for ordering the part, assessing the item, coming back and installing it, and then coming back to check on it. And we had to pay the deductible each time they came out. Nonetheless, AHS was very satisfactory and their reps were pleasant to deal with. It wasn't difficult at all once we knew where to go. We've been considering adding on appliances to the plan. My real estate agent thought that she got us on an all-inclusive plan, but apparently, some of the appliances aren't included. AHS is beneficial and helpful for us. However, having to pay a different deductible each time they come would be challenging. But other than that, it was a great service and it saved us money. I have recommended them.

When I call to submit a claim, the representatives from AHS take my information and then put the service call for me. They have a long wait for whichever day or time and it’s always an hour plus of waiting. However, they’re trying to resolve that. Also, the contractors follow the procedures and guidelines that they were given by AHS.

Our water heater broke down a couple of months ago. I called American Home Shield to have it replaced. They were initially okay but I think it took longer than I liked. There was miscommunication on one of the operators. The service man came in and he explained that the water heater needs to be replaced. I wasn't home. He told my wife what needs to be done. He said it needs to be brought to code so that would cost extra money. I called to double-check on that. I said, “Well, if I want to do it myself, what is the procedure?” They said, “Well, we'll pay you X amount based on what we pay.” So I said, “No. Go ahead and do it. I just want to make sure this guy wasn't trying to upsell me anything.” Then she scheduled based on, “I'll be doing it.” When they did not respond, I called back. That took an extra two to three days, which means we had no hot water for about five days. Other than that, all is fine. I would still recommend AHS to others.

The turntable in our microwave oven was not working correctly and sometimes the fan too. Submitting a claim for it with American Home Shield was pretty easy. I went online then I got called within a couple hours. We made a claim right before Christmas then after Christmas, they came and they were on time. Everything worked smoothly. They fixed the oven and it is now back like new. AHS has been very good every time we had to use this company. We’re going to renew with them as they are worth the money.

The AHS reps are good and the contractors that they send have been amazing. On the other hand, I'm on hold for an hour and 45 minutes if I have any question. I've had to do that three to four times because they don’t have enough people answering their phone for customer service and it happens every single time. I simply put my phone on speaker phone and go about my business. They want customers to put their claims online and they don’t give the option to leave my number and them calling me back.

I usually submit my claim with American Home Shield online because it’s more convenient and I can get it submitted quickly. My most recent claim was for my water heater’s pilot light. The contractors that come out have been good for the most part. There have been a couple of instances where I wasn't 100% satisfied. But in this last instance, I definitely was. When there's been an issue, American Home Shield, for the most part, has been pretty responsive in helping me get the resolution quickly. There was one instance when they had to come back for an air conditioning unit and it turned out that it was an equipment issue. So, the equipment had to be replaced.

Anytime I call and speak to anybody in American Home Shield, they are completely professional, very helpful and they take care of everything right away. I’ve used them many times and I have not one complaint. Recently, I called them because my sink was clogged. AHS is wonderful each and every time and I’ve referred them to many friends. And the people that they send are very professional and they know exactly what to do and they don’t overcharge. They tell me what has to be done and everybody that I’ve ever dealt with has been wonderful. I will keep AHS as long as I can. It’s the best thing that I ever purchased for my home.

My heat pump unit started smoking, so I turned it off and called American Home Shield. When the repair guy came, he said that it was leaking carbon monoxide into the house and that it needed to be replaced. Currently, my dog is in the hospital and I'm waiting for the results of my blood tests to come back. It was not a good experience.

American Home Shield accepted my claim for my garbage disposal that quit working and started smoking. Their representatives have been responsive and very helpful. And the particular company that they called to handle it was very responsive and came out in an appropriate amount of time. The plumber was very knowledgeable and had been in it for years. We have a Highland home and he worked for Highland for a long time installing all the stuff. I appreciated that he made a quick and neat job. We've had AHS for a long time since we lived in Denton and in another area at Flower Mound in Brookwood and now here. We like it very well and we renewed with them in three different houses. They are very good and I would recommend them.

My air conditioner was freezing up. I went online, submitted my claim, and Home Shield told me that I should be contacted within 24 to 48 hours by one of their companies to fix it. They called and said they set up an appointment, and it went smooth. The contractors came out and diagnosed the problem. It was a heater coil and the unit wasn't detecting that it was cold outside, so it wasn't defrosting it. The contractors ordered the parts and when the parts came in, they came back out, fixed it, and so far, it's been working pretty good.

I called American Home Shield to work on my refrigerator and dishwasher. The dishwasher totally shut down on me and it was beyond my skill set. And then I had a problem with my refrigerator which was leaking, and I was not sure on how to fix it. And it was also something I didn’t want to try to YouTube and then go from there. So, I thought I’d better have a professional look at it. Submitting the claim online was very easy. It took five clicks of a mouse and I was done.

I’ve used American Home Shield a few times and they're good. But if there’s a problem and I need to call them, I will sit on the phone for over an hour waiting for them to answer. I also have an issue with my stove and they haven't been able to figure it out. The oven went bad and so they wanted to replace the oven. But they can't replace the oven on this stove. It's a Thermador and it's a one unit. And then there's something wrong with the burner. The tech made a list and ordered the parts but the insurance company told him it's not worth it. They told me to buy another stove and they'll contribute $2,300 to it but they weren't able to serve it. It cost me $20,000 to replace it and it cost $1,500 to repair but they won't do it. But, other than that, they’re fast and I like them. I highly recommend them but for this particular issue, they didn't know what to do with this high-end stove. They went around in circles. Other than that, they've been quite a pleasure to deal with.

We called American Home Shield yesterday for our garage door opener. It runs on a screw and something got ground down on it so it wouldn’t open. Their claims process was simple. I didn’t talk to somebody though. It was all done through, “Yes, I want to file a claim.” “Press this number.” “What’s your problem?” “My garage door opener.” And they repeated it. Five minutes later, I got a call from Flash Garage Door and they set up an appointment for the next day. The contractors were nice people. They found the problem quickly and fixed it quickly too. Everything’s working fine now. American Home Shield has been great. Anytime we called in a work order and we had to deal with AHS, we’ve always been helped out. I tell people all the time that they are a great deal and that they should look into it if they own a home.

When I submit a claim to American Home Shield, it is always online. I don't ever call them on the phone because it's a guarantee that I might be on hold for one hour or longer. And while it is easier to do it online, they should definitely make some changes. As their policy is right now, if you have multiple kitchen appliances that have issues, they can all go on the same claim. But, you can only make a claim on one of them online. And then, when the technician gets to you, they have to add those other items to the claim. If it's something like minor, they could do it when they're here. It could be something that they have on their truck, and then they can go ahead and fix it. But instead, they have to submit a claim for them to come back the second time to do it.

I've had American Home Shield for years and I like them. My experience with them has always been good and I never had any issues with them at all. My recent claim with them was for a furnace. I submitted the claim online and the experience was fine. Their website is user-friendly. Then the claim got elevated within 24 hours and the technician was knowledgeable on what needed to be done, and he fixed it. The first time they came out, I had to tell them to come back out. There was something else that was going on with it. It had something to do with the thermostat. Once they figured all that out, it was fine and we haven't had any problem since after that. Plus, the person that came out helped.

I have two claims with American Home Shield lately on different apartments. In one of them, the service was really good, but there was a problem on the other one. They took the payment in December. I pay them quarterly, and I saw it was up to date because we always pay. When I requested for service, they said my policy was cancelled. I asked why they took the payment if the policy was cancelled. And they sent me to three different departments and nobody helped me. But I haven't had time to call and fight with the company about what they did. I also had to pay for somebody else to do the repairs for me.

It was easy to submit a claim with American Home Shield. I went online and they were prompt to set up a service schedule for me. The company that did the service called me to confirm an appointment. Then they were there and they took care of things. They were excellent and I was very pleased. I’ve had American Home Shield since I bought my home. I’ve had them servicing over the years and I’ve always had a good experience with them. It’s well worth the money and they’re very good when it comes to processing claims.

American Home Shield is a good policy to have. We had a couple of things done and all of their contractors have been very professional. Our most recent claim with them was for the dishwasher with an electronic board that was not working. They assigned one of their contractors to come out. The board was an obsolete part so they said they had to replace the dishwasher.

My heating wasn’t working. My brother called American Home Shield and then put the claim in. The contractor came and checked it out. They ordered a piece and then they fixed it. The contractors were great. They were very helpful, professional, and got what I needed for them to get done. Since the repair, it's been working great. Overall, I had an easy and professional experience with AHS.

I called American Home Shield for a plumbing issue back in December. Their rep was very professional and respectful. They made it very easy for me to have my stuff taken care of. Once I called, it was not very long before the technician came out. He came either on the same day or the day after. The faucet on my bathtub, even when it was in the off position, was still leaking water. Once that got fixed, the technician also told me that there was a power surge in my house at some point, which had turned off my water heater. He then told me how to reset my water heater so that I could have hot water again. He was very respectful and polite. He kept things as professional as possible and answered any kind of questions that I had. Everything has been great since the repair and having hot water is wonderful. It was a great experience and very low maintenance on my end.

My experience with American Home Shield hasn’t been very good. There are things that are covered according to the contract, but when contractors get out here they'll say they have to call AHS and AHS would say it’s not covered. When I talk to their employees and tell them what the contract says, they pass the buck between the plumber and AHS, and I'm in between. In the meantime, I don't get any benefit out of it. Plus, the wait periods are unbelievable. It was 54 minutes before I talked to a live individual the last time I called. That's not acceptable.

The first time I had problems with the front loader washer was when the part that goes around wasn’t turning. I submit claims by phone but it’s impossible to talk to a live person. They just ask what’s the problem and the name of the appliance, and they always line me up with someone. Before I get off the phone, they send me an email and they tell me who’s supposed to come out, and if I don’t hear from them within 24 hours, I give them a call. But they always called me, and they are really nice about everything. American Home Shield is really good about getting somebody out, and I called on a Sunday. However, the company that came out the first time didn’t tighten up something, so I called American Home Shield again and they sent out a different contractor who fixed everything.

Most of the buttons on our range were not working except for four and nine. I called American Home Shield and they arranged a vendor who came over to my house and changed the panel. I was happy that he knew the problem when he came. He had come in with the right panel that he had to put and we can now use the range. I was confused when I started because most of my friends said that having a home warranty is not needed. If there's anything that has to be fixed, I can fix it on my own and not unnecessarily pay $500 or $600 a year, but I feel that there is a peace of mind in having one. I'm not worried how I would fix it or how much money I have to invest that's why I'm going with it. Otherwise, I know most of the times, I will not need it and will not want to use it. I don't want things breaking.

We had a toilet that was running non-stop and we couldn’t seem to fix it ourselves. We filed a claim for it online and the AHS website navigation was pretty easy. The plumber who came was very professional and efficient. There were old guts inside the toilet and he had to replace those. He fixed the problem in the end. AHS has been very useful for us the first two years in our home and we've had a lot of experiences. We’ve had one experience with AHS though that wasn’t so good. The AC company they sent out didn’t diagnose the issue correctly and we had to have another company come out and we ended up paying that company a lot of money to fix it and do it correctly. But AHS gave us a small amount to compensate for it.

My client had a plumbing problem and they submitted a claim to American Home Shield. Two plumbers were sent out but they said that they can install but not fix a Jacuzzi tub. It went downhill from there. I never had a problem with American Home Shield and I sell it all the time. And even if it takes a long time for anybody to answer the phone, they get the job done but not for this one. Still, American Home Shield is a fantastic company and I love them.

We needed our washer replaced. The bearings were bad. I always submit a claim online because it took too long on hold when I call it in. When AHS showed up, they said there were five or six parts that were broken inside so they couldn’t repair it but they ended up coming early and they were fast and did a great job. I bought the replacements myself. What they selected would have been nice but it wouldn’t fit under my countertop so there was only one that was short enough to accommodate, so hopefully it’s a good one. I'm thrilled with everything that AHS has done. We’ve been with them for a very long time and had two houses. I recommend them to everybody.

My garbage disposal unit was leaking very heavily and I submitted the claim for it with American Home Shield over the phone. The guy that got here was very professional, friendly and on time. He explained what the problem was. We've lived here for about eight years so he decided that it was not fixable and replaced it with a new one. He put a brand new one in there, and he was in and out in a good time. It's totally fixed and I haven't had any more problems. One time though someone came out to work on my clothes dryer and he didn't speak and understand English very well. We got through the job but it was just a little annoying with him not understanding what I was saying and there wasn't a lot of communication. But we've used American Home Shield about five times over the years and I had nothing really to complain about as I had good response and professional service from them. I would recommend them.

I made an online service request on Jan 10th for a leaky faucet. H&H Plumbing came the next day. When I showed the serviceman where the leak was he stated that it looked like I needed a new faucet. He said that he would have to call it in. He went to his truck to make the call and returned saying he couldn’t help me because the faucet was not part of my contract. He said there was no charge and then left. Two weeks later I discover that AHS deducted $75 from my account! When I called AHS I was told whether or not the serviceman does anything I still have to pay the service charge! I’ve been with AHS for 12 years and anytime the vendor comes out to fix something, I’ve paid the vendor directly for the service fee, not AHS. I pay AHS a monthly fee of $54.68. Service fees have always been paid to the vendor. Please beware that AHS will charge you whether service is rendered or not! I will never do an online submission with them again.

My microwave broke in my rental home. A serviceman was dispatched... Cost $75. He deems the microwave needs to be replaced. AHS then request I take the measurements! Why didn't the serviceman take them? My tenants give me the measurements, and a unit is ordered. When it comes the tenants measure wrong on the height by 1/2 inch, so we had to return it. They charged me $69 for the restocking fee! This could have been avoided, had they had the repairman measure or they send someone to measure! I then call them and tell them just deduct the fee and send me money so I can buy a unit. The rep says no problem. Three weeks go by and nothing.

I've had American Home Shield for over 20 years. I pay $57.00 per month and then you pay $75.00 if you ever use them. Thats all fine. Electrical outlet garbage disposal, anything simple is easy except actually calling to schedule an appointment. I dont believe in the last 3 years I have ever called and I get the recording, "It's our busy time of day." It's always busy. Be prepared to wait 1/2 hour to 1 hour. However if you have a major appliance air conditioner, refrigerator, washer you need to be prepared to buy a new one. My AC went out Wednesday Night. Live in Texas we were in the hottest time of summer. Called Thursday morning and were told someone will be out on Friday. They came out they tried to seal coils. Worked for several hours and broke. Called Friday afternoon and am I kidding its Friday afternoon we cant do anything before Monday.

When I submitted a claim to AHS for the oven it was quick and easy. I called them and the representative was great. The contractor who came was also the one who worked on my refrigerator before and he was very good. Since the repair my food is cooking, no salmonella and the performance is wonderful. Everything is A+ and I would highly recommend AHS.

I submitted a claim online for my refrigerator, dishwasher, and microwave. I decided to file a claim all at once since I really had to get the refrigerator replaced. That was about 60 days ago. The contractor that came out was very nice and very informative. He was knowledgeable about our products and even about the process with American Home Shield or filing a claim. He could guess which ones probably would be replaced and which ones would probably be fixed because he has been in the business for a while. So, he knows how old certain things are and if he will be able to find them or not.

One of the fan motors in the heating unit went out. I tried to submit the claim with a representative at American Home Shield but the hold time was three and a half hours and I got disconnected half way through it. It really pissed me off and I was very annoyed. The wait time was crazy although I’m sure they were busy with everybody’s heater going out or needing repairs for frozen pipes. But what annoyed me is that there was no way to request a callback. If you get disconnected like I did after three and a half hours into the phone call, you start back at the very end of the key hours when you call back. I tried to call the contractor company direct because they’ve been out the month before and they did a temporary fix. They said, “If it goes out again within 60 days, give us a callback. There’s no additional charge, we’ll come back out.” They came back out and fixed it.

I just moved to Connecticut in October and my boss who lives in Connecticut told me about American Home Shield. Something was wrong with the hot water in the house and submitting a claim for it online was easy and we love the contractor that they’ve sent. He was very professional and nice. He replaced a part that he had originally replaced about a month ago because it was a defective part. The problem was fixed quickly. Everything was done the same week and the unit is working 100% better now.

I had a pool incident and AHS came out and fixed it. Then I had an issue with the pool again and they told me it was the filter but it's not. My wife also had an issue with the washing machine. Something internally is messed up and it ended up messing up a leg in the machine because the leg couldn’t take the pressure and AHS did nothing. They said, “Oh, just put a cleaner in there, some kind of cleaner kit, and clean it. It just needs to be cleaned”. They never fixed it so my AHS expired. In order for me to renew it, they should come and fix my washing machine. If not, I’ll find another warranty company because they did nothing and every time they come out, I get a call fee of $75.

I've had American Home Shield for 24 years and over the last eight years, the trend that is going on with them is not good. I've got an older house, and had issues with the heating, refrigerator and dishwasher. Now the price keeps going up but they keep having more restrictions. Also, if you want a particular person you've worked with before to come, you have to stay on the phone for at least 30 minutes just to get a person who then tells you to go to their website and that you can request it there. However, you can't request a specific vendor or person on the site. I also have vendors that I never want to work with again and those are the ones that they tend to assign me if I do it online. If I call American Home Shield, I put my phone on speakerphone and listen to their awful music for 30 minutes. Then I go ahead and do my other work using my landline or my computer while I'm waiting for them to pick up the phone.

I had a problem with my washer and icemaker. I was hoping for it to be at the same time but it ended up having to be at two separate times because after I told the guy sent by American Home Shield that I was having problems with the icemaker, he looked at it and said that it had gone out. I had to have the icemaker replaced. Then I had to have the hinge on the washer door replaced and I had to have a water pump replaced from the washer as well. Now, I've got both the washer and the refrigerator fixed.

My dishwasher stopped working and I submitted a claim to AHS. The wait on the phone was an hour which was very long and I hung up several times to call back. I hope they have more people working so I don't have to wait on the phone so long. Also, most of the ones doing the repair are good ones once they get hold of you, but it can take several days before someone actually calls you. So as long as you’re not in a rush, everything is good. It took some time with the last contractor I had but he was very good and it was okay waiting for him. He did something else in the house before, and the same thing, he took a little while but it was worth it. He knows the appliances very well. My appliance is working very well now. We like American Home Shield and I would tell others to get it.

Having American Home Shield is convenient. I would recommend them. Two months ago I submitted a claim over the phone for the heater and air conditioner and it was a good experience. They sent out a contractor and everything was fixed properly and quickly.

I submit a claim by phone usually because it takes too long trying to do it online. The compressor in my AC was burnt up, and the contractors AHS sent were great. The weather has been cold ever since, so I don't know how the air conditioner is going to work until it's warm enough for me to turn it on. I'm satisfied with American Home Shield and I would recommend them.

I had First American before and had a very negative incident. My AC went out and I had no heat for three weeks. I called them several times every day without fail and nothing got resolved until I got a hold of the Better Business Bureau. So I discontinued their service. My daughter was with American Home Shield and she recommended them so I went ahead and signed up with them. My experience with AHS has been a lot better. When I had someone from American Home Shield come out for the first time, the tech told me everything he couldn't do. The one thing he said he could do was that he'd be back but he never did. I waited for two months and there was nothing. When I was getting billed for it, I told them that the work hasn't been done and I was not going to pay for anything. So it stank in the beginning, but I finally got the results and that was when I was allowed to make the payments myself.

I've been having a few trouble with American Home Shield because at first, I thought they were going to cover a pipe issue, but since it was outside, they wouldn't so I just let it be. But then, I have to pay $125 which was supposedly a credit that they could just take out from my next month's bill, but it's still showing. Since they're trying to make me pay every month and not just take the credit out, I've talked to a lot of people from AHS. They said I have to pay it and I kept telling them no.

Everything went smoothly when I submitted a claim online to American Home Shield, and it was easy for me. My ceiling fan wasn't turning on, and the light and the actual motor didn't work. The contractor was helpful and went around our schedule. He was professional and courteous with the way he texted me to keep me updated. I got about four texts from him. He was thorough and said that the motor had gone out and that there was no replacing the parts inside, but just the replacement of the whole fan. So he replaced the whole fan and it's been working good. I always recommend American Home Shield.

We live in Texas and our AC had gone out twice. I submitted the claim with AHS online which is more convenient and the technician came out fairly quickly, fixed it and everything was great. It is amazingly convenient not to have to go out and spend thousands of dollars to replace something that is covered. The contractors are great and I tell my friends about AHS.

The drain in one of our bathrooms would slowly back up. Something was damaged previously and when it got repaired, it left sediments in the pipe. American Home Shield sent plumbers out and they were able to clear the pipe and everything returned to normal. It was all very quick. The people AHS selected were good and I was satisfied with the result. Every time we've had a problem, they tend to happen in the middle of the night wherein there's not a person to talk to but we can just submit a claim online which I did, and I was happy that they called me back quickly the following morning. The contractors they've sent have all been very professional and friendly. Having American Home Shield has definitely been worthwhile. They’ve been prompt and saved me thousands of dollars this year already.

The contractor who came out was professional and courteous and he got my appliance repaired. I told friends that it is a good deal. However, when placing the claim with American Home Shield, it took an hour to be on hold. But once we got everything, everything was good. I would like to see better service on both sides.

I had a plumbing clog and called American Home Shield but couldn’t get through. And so, I went online and submitted it that way. If you call for sales, somebody is right there. But if you call because you need help, you've got to wait and wait. My last claim wasn’t something that they covered because my plumbing line needed a clean-out. I had old lead pipes and the plumber said, "They're not going to pay for this because they're not going to add something that's not already there." So, I had to pay for that myself. There’s nothing wrong with the agents of American Home Shield but I don’t feel like my business is really important. They're just somebody that's doing their job. They do what they say they're going to do and I have no complaints about that. They don’t budge one bit though from what their policy has or does not have. There's no gray area whatsoever.

My garbage disposal was stopped up. When I called American Home Shield to submit my claim, they told me it was $75. They sent somebody out and the man blew my lawn and said that it’s going to be another $150. He called American Home Shield to see if they cover it and they said they weren’t. I’ve been with AHS for about two and a half years at this house and this was my first claim. What happened was my mother probably put a cup and half of uncooked rice down the garbage disposal with other stuff. They said it was a misuse of the garbage disposal and that I had damaged it so I have to pay another $150. The man on the phone did not even want to discuss it. It was my fault. That’s what he told me. I really am not happy with them right now. I had them at another house for 10 years and I never had this problem. When my warranty comes up for renewal, I’m going to look for another company to go to.

I had a problem with the turning on and off switch inside my faucet. I submitted the claim online to AHS and I liked the website. The only thing is that it doesn’t let you put in any detail to tell the company that’s going to come out. It would be nice if they could add some verbiage, like if we could have said, “Here’s what’s happening…” All it says is it's a plumbing and it’s a faucet issue. The very first thing we used with American Home Shield was for our refrigerator. It took three companies. The first one that came out totally messed up. The second one was set to come out and I called and said, “Now, do you realize what you’re coming for?” And they said, “Oh, we don’t work on those kinds of refrigerators. So, thank goodness, we saved ourselves from coming out.”

One of the units of the air conditioner was making noise. The noise was not there normally. I called American Home Shield and their rep was good. The contractor that they’ve sent was really good too but he said that until the unit goes out, he can’t do anything. I’ve had AHS for about 10 years now and having a home warranty is valuable. One time though, we had an air-conditioning unit go out and had a regular air-conditioner guy who knew what the problem was and could get a part in a week but it took American Home Shield over a month to fix. It was not a good experience. AHS is just slow in getting something done and that has been true of pretty much everything we’ve dealt with them.

My refrigerator, the ice maker and the microwave all went at once. I submitted the claim online since I have a very hard time getting through to American Home Shield on the phone. It's at least half an hour's wait. Not only that. They also assign people who don’t call for days. I had two really bad experiences as far as getting people to touch base and saying, “Look. I can’t get there today but I’ll try to get to you in two days. Please let me know.” But they just don’t call.

We had a water heater go out, so we called American Home Shield to set up a plumber for that particular situation. This one was a little bit different from the past when I have worked with them. I've always had a lot of good luck submitting claims online, but this one was an after-hours call and an emergency situation. I was on hold for over an hour and a half which was not okay, but considering it was an emergency, it needed to be done. Once I got through, the rep was able to get everything set up and got a hold of a technician relatively quickly. Then they got everything scheduled right away.

When we bought the house, the previous owners paid for an American Home Shield warranty for the first year. I submitted a claim for the pool recently, which I did on the computer and it was easy. And then somebody got in touch with me the next morning. The contractor that they sent was great and I really liked him. He had to order something and the issue was resolved in less than a week. I'm happy with AHS but then it's expensive. We also had it years ago with a different house, and I was surprised that they've gone up to $100 on their service call price.

American Home Shield gets the job done. I talk to them when they come and it's a pleasant young man. But for our most recent claim my wife said AHS won't fix our air conditioner if it's outside the home. We set our the thermostat at 76 degrees and it's either hotter than hell or cold as the north pole, and we have to keep resetting it and it's not functioning right. I told my wife if we can't get things like this taken care of, and this is why we're paying for it, we're going to hunt for somebody that will.

American Home Shield recently solved our plumbing problem and had the interiors replaced. It's working fine now. We had a problem with our heating prior to that and my wife called AHS and a contractor responded to it. The contractor was excellent in every category. If we ever have another problem with it, I'm going to request we get the same company back here. I liked everything about them.

I'm very pleased with American Home Shield. A week ago, our toilet bowl malfunctioned. I called and gave the rep our contract number. I got a call back from the contractor that was assigned to the job within 24 hours and they were here right on time. I had a very talented plumber come and do the work that had to be done. He was very vocal and informative. We enjoyed him and appreciated the work he did and it was a very good feeling. The toilet is working fine now and I couldn’t be happier. We were satisfied with the experience and if a friend had a problem, we’d gladly recommend American Home Shield.

American Home Shield is very reliable and they maintain your system properly. The people who I usually call at American Home Shield when I have problems sent me an email asking me when it could be convenient for me to see the person that they were going to send. The contractor was very polite, and they checked that everything was okay with the heating system. It was an inspection, and American Home Shield made sure that my system is not going to fall apart at the least expected time, so I’m very happy with it. They did very good service and maintenance. Everything was running well before they came and it was running well after the service.

The contractor sent by American Home Shield for a plumbing leak was great. He got in touch with me after submitting a claim online and was here the next day. While everything went as planned, the claim was denied.

Our heater stopped working so we put in a claim, and AHS got a company to come out and fix it. It was really easy to submit a claim. I went online and filled out a form, then they sent me an email to confirm that they received my request. They gave me the name of the company that would be calling me within the hour. It was very informative and what they said would happen did happen. Their website was very user-friendly as well. It was very convenient for me. I was surprised because I was Googling American Home Shield to find the number to call, and I found the place where I could fill out the request. By the time I would’ve dialed the number and waited for someone, my request was already in.

Do not use this company! I called after a septic problem in my home. Was forced to pay $100.00 after they sent out a company that doesn't service septic tanks! They then issued it to another company after charging me another $100.00 who never showed up or returned our calls. I tried getting in contact with American Home Shield for 2 weeks, was promised a manager would call me after waiting for over an hour and once again was never able to get in contact with anyone. Eventually we had to pay out of pocket for repairs and American Home Shield refused to reimburse us. Save your money and use a company that answers their phones and honors their warranties!

The sub-contractors do a nice job, but the delay in service is just not acceptable.

I had two policies through this company, on different properties. The main problems, and there were many, were that it was a huge hassle to get to speak to anyone at AHS and/or get anything approved. Also, the contractors used were in every instance, useless and bad workers. Many times we had to get our own people in to do the work. Their contractors also tried to get extra work by saying that it was needed and then AHS wouldn't approve it. A simple example was a leaking faucet which was never repaired and they wanted to all kind of extra work. I don't understand the good reviews. I have canceled the policies I had and am still having a problem with incorrect charges.

We called American Home Shield 10/25/17 and reported that our Maytag Dryer is broken and making unbearable sounds. Technician was dispatched to the house and looked at the dryer. Without even opening the dryer, he said that he needs to change/order some parts and left. No one called us after he left. We tried to call this technician/company – Nobody answered. We called American Shield again and they contacted the technician/company. A week later, technician came and replaced some parts. However, the dryer was still not working properly and was having similar issues. Technician told us that he needs to replace another part and this part should come in a few days. We waited a 2 more weeks. Nobody came, nobody called us.

I have no problem making the claim, I do it online. Both times (dishwasher and furnace) I had a technician out in a timely manner. The problem comes when it takes time to order a part. If I order it thru the company that is doing the fixing it can be done in a day, 2 at most. But since they have to order it thru American Home Shield the time is DRASTICALLY lengthened. Dishwasher took nearly 3 weeks. Claim made on November 14th didn't get fixed till end of the month/early Dec. Needless to say Thanksgiving was fun lol. Furnace went out and claim made January 18th. Today is the 24th and we are still waiting on part. This is January in Michigan. I am not happy. I am sure after I get this fixed I will be cancelling this policy.

I bought my home in May 2015 and it already had an AHS deal for one year through the previous owners. I then renewed it and now I've been using them for three years. I've used the warranty for my AC twice, dryer, washing machine, and garage door twice. They've been awesome and I've been very pleased. I call, they send a guy, and the job gets done. I submitted claims online for the washing machine, since a sock got stuck in the drainage hose, and garage opener, as its gear went bad. The two contractors who came were awesome. The garage door took a bit of time to get fixed but it was the holidays so it was fine. Having a good company have my back if something breaks at the house gives me peace of mind. I'd recommend them. However, I think that they should have some kind of bonus if you only use the warranty a couple of times a year.

American Home Shield fixed the ice machine in our refrigerator. I couldn't get any ice from the machine. The contractor that they sent out was very kind and considerate. He explained what he was doing and was very professional about it. Since the repair, the refrigerator has been fine, and we are happy with it.

I'm in real estate and I've been selling AHS warranty for years. My overall experience with them has been good although at different times, I've waited more than an hour for a rep on the phone. But they've always treated me very nicely and they've been very thorough. But right now, I'm dealing with the worst service in the world. In fact, the two bad experiences I've had were with this particular company and they were regarding my furnace and my daughter's heat pump.

We have septic and well water, and our pumps were replaced two years ago by American Home Shield. But the people that had replaced the pumps didn't alert us that we might need some new wiring because the other wiring was old. So a week before Christmas, our water cut out. If we turn on the pump for the well water and it’s not working properly, then we can’t get water. We called American Home Shield and the people that initially put the pump in weren’t going to get here until Friday, but we needed it the next day. My elderly mother was staying here and we needed them. We couldn’t flush the toilet or turn on the water.

My plumbing was stocked up. I called American Home Shield and they called the company, who then called me and then showed up. The AHS rep was professional, and the contractor was awesome. He was respectable and clean, too. I have a friend that is interested in applying for AHS, and I told her they're affordable, prompt, and fast, and that the people they contract are professionals.

I submitted a claim with American Home Shield for my dryer. The contractor was very nice and accommodating. They had to order a part so they came back out and did it quickly. The dryer has been working very well since. But I'm not too crazy about paying ahead of time. I like the fact that they give me the option of paying after they’ve come. That’s at least better, but I like it better before.

The warranty came with the house that I bought but they didn’t even tell me about the warranty until I got something in the mail saying they have it. When the sewer line had backed up, I called and it took me 20 minutes to get somebody to talk to. The wait time was long but it was not like there would have been other plumbers. Nobody would've been in the office at that point. So it was one call that took me 20 minutes instead of I don't know how many calls it would've taken me. Plus the guy let me say what I needed and what was going on. He didn't interrupt me and he listened. He also asked questions that were useful.

The most recent claim I made was when our dishwasher malfunctioned. Based on the error code it was giving, the guy that came out said it needed a part. He went to get approval for the part but it was no longer manufactured that’s why nobody was going to do the repair. So, American Home Shield offered whatever value towards a new dishwasher which we took in cash and purchased a higher end dishwasher. I’ve been with American Home Shield now for 15 years and my experience has been good.

I have a rental property and the washer and dyer there was making grinding noises. My tenant spoke to an AHS rep about it and a contractor came out. From what I understood, he was kind of rude and standoffish. And although he described the problem, turned the machine on and said it worked, he didn't really look at it. And the noise is one of those things that you won't necessarily hear right off the bat. The technician refused to acknowledge that there was an issue and was there for about three minutes then walked out. I ended up having to pay another person to come out and replace a part. For some things that are really convenient and easy fixes, AHS is nice. But it's a band-aid fix like when I had them come out for my air conditioning.

AHS is good for easy repairs but if I need something out of the ordinary, sometimes I just call my own repair person and have him fix it. Their price is also fair and 60% of the repair people that they sent out were good while 40% were subpar. Out of that 40%, I didn’t send 20% of them back to my house. When my oven's control panel shorted and it stopped working, I submitted a claim and got the very first person out very quickly. Then the tech had to get a part. But it's now going into weeks and my oven is still not fixed. There was no way to email the repair person so it was on me to call him. But when I did, he wouldn't respond to me. It was like a one-man show. It was not a place I could call that has a receptionist or where somebody would pick up the phone.

I called in to submit my claim for a blower motor on the heat pump for my air-conditioning. I had a good experience with their representatives and contractors. The contractors came out just a few days after I submitted the claim to fix the issue. The motor is working well since it was repaired. I’m not sure though if I’ll be able to continue with AHS because of the rate hike this year. It is almost 20% from last year and I’m disappointed with it.

I had no heat and needed to place a claim with American Home Shield. It was less than 20 degrees and I spent all night in the cold. I tried to call it in and I was trying to use the automated service. Every time I would put my checking account number in, it would mess up one of the numbers. I did it three times, and I had to call back each time. I was not pleased with the automated service not working correctly. I finally called a representative, and then I had over an hour’s wait before I could talk to one. The rep I talked to was very nice and so was the gentleman that came out. He had it fixed in an hour. He was very pleasant. He had to run to the store and get a part, but he came right back. He replaced the blower motor and the heater motor. I would like to use him again if it happened again.

When submitting a claim to American Home Shield, I called in and went through a computer to tell what was wrong. Then, you will receive a call from the service provider within the next 24 hours. Recently, my central heating was not coming right. It wouldn't even come on unless you keep messing with the thermostat. At first, the technician said there was nothing wrong with it so I told him that it was not coming on normally like it should. He then changed the thermostat with an electronic one and it worked fine for about two weeks. Then, it was doing the same thing again. But I wasn't going to worry about it because I can still get it to work. Overall, American Home Shield is great to have when something breaks down. And when nothing goes wrong, it is just throwing money away. However, as far as the service is concerned, it has been good.

American Home Shield has been fine for me. I just started using them this year and I’ve filed two claims so far. My second claim was when one of my kids went upstairs and took a shower on a Halloween night. The water started coming down through our ceiling. The caulking in the shower had given way. It took AHS a bit of time to come out and address the issue but we figured out it's not the water and it stopped leaking. However, if it’s something super urgent, AHS is not very timely. It takes four to four to five days to send somebody out. Nonetheless, their contractors are really great and pleasant. I recommend AHS.

My garbage disposal wasn’t coming on. American Home Shield’s representatives were helpful although it was a pain to call them when I want to speak to a person. I've been with AHS since 1999 and it used to take not more than five minutes to speak to an operator. But now, the shortest wait time it took was three hours. I’ve even held on the phone for five hours just to talk to somebody. I already called for before so I needed to speak to a person to keep from having to pay the deductible again. I've complained and said it was ridiculous and they said they were hiring some more workers.

I’ve filed claims with American Home Shield over the phone and it’s been horrific wait times—close to an hour. My experience with their reps are varied too. I’ve talked to reps who are the nicest people, but I’ve also talked to some who are the biggest jerks in the world. My most recent claim with AHS was for a coupling on the water faucets in our restrooms. The first person came out and wouldn't cover the claim because he said my water pressure caused the problem with some apparatus on my toilet. So I asked for a second opinion. AHS told me not to tell the person who’d come out to give the second opinion about the first one because they didn't want to sway his vote.

We’ve recently placed a bunch of claims with American Home Shield (washer, dryer, refrigerator and ice maker) and everything was taken care of. The contractor that came out was great. They did a really good job. They were very professional, although they dropped something on the floor and put a nick on the hardwood. But then it wasn’t a big deal because they were so nice and good. They had to order a part the first time they came out and then they came back a week after that and finished everything up. We were pleased with AHS. Having it is a good deal. You pay a monthly fee and when things happen you can pay just the one fee to have someone sent out and fix whatever's going on. It works well, financially.

I'm one of those who prefer to talk with someone and get things all set up versus the online process. But anytime I call American Home Shield, I'm on hold five to twenty minutes, or sometimes longer. It's terrible. Other than that, they take care of the issue and everything is good. Recently, our water heater wouldn't function properly. The contractor replaced the part and it's working a lot better. They did a good job and I'm good with what they've done. I opted not to replace our water heater yet since the new water heaters are too big for my area. I would have to do some major reconstructing to my water closet so I'm trying to prolong that.

I needed a faucet repaired. I submitted my claim online and it wasn't hard. AHS then called me and made sure that I had the right appointment. The guy they sent came out on time and did a good job. He didn’t take too long to replace the faucet and he was very courteous. He also went out of his way to make sure that everything worked right. So far, AHS has been pretty good. Their trip charge is fair and their contractors always came out when I told them to. And if they couldn't fix something, they’d replace it.

I had two houses with water heater problems and they happened within a week of each other. I called American Home Shield and they sent somebody out within a day or two. Their reps seem to know what they’re doing, however, calling them is hard. If I’m patient, they usually call within a day or so. But when I had an issue, I had to wait on hold for an hour.

I was having issues with the air conditioning. It was not cooling and I learned that because I have my AC and heating company come out for their annual cleaning inspection. Since I missed my AC, I just told them just do everything together and that’s when the tech informed me it looks as if my motor was going out. I called American Home Shield and they sent someone out within 24 hours. The representatives were great and everything was done expeditiously.