American Home Shield Reviews

I needed some appliances fixed and I filed a claim with American Home Shield. I like the ease of filing a claim. I just went online, filled the forms out and it was done and it went very well. The contractor got ahold of me within 48 hours, made an appointment to come out and did the job well. The first contact was about five days then about another seven days to get the repair done for the part. The timeframe was good and I have no complaints. I'd recommend AHS.

My microwave went out on Jan 8th, called AHS and 2 days later repairman came out. Said it needed a new one. It is now the 25th of Jan and still no replacement or repair. I am still waiting for any word when I will have one.

We had an issue with our refrigerator. This is the second time we've gone through the refrigerator problems with American Home Shield. And it was a problem with something that was frozen over but at the same time, the weather stripping that keeps all the cold air in the fridge is coming off. It was already replaced one time by AHS. The gentleman who came over said he is going to order the weather strippings again. Meanwhile, he fixed up the frozen part of the fridge. Here we are in January and I still can't get this rectified. This is just an outstanding case that's been a problem.

The turntable in our microwave oven was not working correctly and sometimes the fan too. Submitting a claim for it with American Home Shield was pretty easy. I went online then I got called within a couple hours. We made a claim right before Christmas then after Christmas, they came and they were on time. Everything worked smoothly. They fixed the oven and it is now back like new. AHS has been very good every time we had to use this company. We’re going to renew with them as they are worth the money.

American Home Shield accepted my claim for my garbage disposal that quit working and started smoking. Their representatives have been responsive and very helpful. And the particular company that they called to handle it was very responsive and came out in an appropriate amount of time. The plumber was very knowledgeable and had been in it for years. We have a Highland home and he worked for Highland for a long time installing all the stuff. I appreciated that he made a quick and neat job. We've had AHS for a long time since we lived in Denton and in another area at Flower Mound in Brookwood and now here. We like it very well and we renewed with them in three different houses. They are very good and I would recommend them.

My client had a plumbing problem and they submitted a claim to American Home Shield. Two plumbers were sent out but they said that they can install but not fix a Jacuzzi tub. It went downhill from there. I never had a problem with American Home Shield and I sell it all the time. And even if it takes a long time for anybody to answer the phone, they get the job done but not for this one. Still, American Home Shield is a fantastic company and I love them.

Anytime I call and speak to anybody in American Home Shield, they are completely professional, very helpful and they take care of everything right away. I’ve used them many times and I have not one complaint. Recently, I called them because my sink was clogged. AHS is wonderful each and every time and I’ve referred them to many friends. And the people that they send are very professional and they know exactly what to do and they don’t overcharge. They tell me what has to be done and everybody that I’ve ever dealt with has been wonderful. I will keep AHS as long as I can. It’s the best thing that I ever purchased for my home.

We needed our washer replaced. The bearings were bad. I always submit a claim online because it took too long on hold when I call it in. When AHS showed up, they said there were five or six parts that were broken inside so they couldn’t repair it but they ended up coming early and they were fast and did a great job. I bought the replacements myself. What they selected would have been nice but it wouldn’t fit under my countertop so there was only one that was short enough to accommodate, so hopefully it’s a good one. I'm thrilled with everything that AHS has done. We’ve been with them for a very long time and had two houses. I recommend them to everybody.

When I call to submit a claim, the representatives from AHS take my information and then put the service call for me. They have a long wait for whichever day or time and it’s always an hour plus of waiting. However, they’re trying to resolve that. Also, the contractors follow the procedures and guidelines that they were given by AHS.

The AHS reps are good and the contractors that they send have been amazing. On the other hand, I'm on hold for an hour and 45 minutes if I have any question. I've had to do that three to four times because they don’t have enough people answering their phone for customer service and it happens every single time. I simply put my phone on speaker phone and go about my business. They want customers to put their claims online and they don’t give the option to leave my number and them calling me back.

It was easy to submit a claim with American Home Shield. I went online and they were prompt to set up a service schedule for me. The company that did the service called me to confirm an appointment. Then they were there and they took care of things. They were excellent and I was very pleased. I’ve had American Home Shield since I bought my home. I’ve had them servicing over the years and I’ve always had a good experience with them. It’s well worth the money and they’re very good when it comes to processing claims.

I called American Home Shield to work on my refrigerator and dishwasher. The dishwasher totally shut down on me and it was beyond my skill set. And then I had a problem with my refrigerator which was leaking, and I was not sure on how to fix it. And it was also something I didn’t want to try to YouTube and then go from there. So, I thought I’d better have a professional look at it. Submitting the claim online was very easy. It took five clicks of a mouse and I was done.

Most of the buttons on our range were not working except for four and nine. I called American Home Shield and they arranged a vendor who came over to my house and changed the panel. I was happy that he knew the problem when he came. He had come in with the right panel that he had to put and we can now use the range. I was confused when I started because most of my friends said that having a home warranty is not needed. If there's anything that has to be fixed, I can fix it on my own and not unnecessarily pay $500 or $600 a year, but I feel that there is a peace of mind in having one. I'm not worried how I would fix it or how much money I have to invest that's why I'm going with it. Otherwise, I know most of the times, I will not need it and will not want to use it. I don't want things breaking.

The first time I had problems with the front loader washer was when the part that goes around wasn’t turning. I submit claims by phone but it’s impossible to talk to a live person. They just ask what’s the problem and the name of the appliance, and they always line me up with someone. Before I get off the phone, they send me an email and they tell me who’s supposed to come out, and if I don’t hear from them within 24 hours, I give them a call. But they always called me, and they are really nice about everything. American Home Shield is really good about getting somebody out, and I called on a Sunday. However, the company that came out the first time didn’t tighten up something, so I called American Home Shield again and they sent out a different contractor who fixed everything.

I have two claims with American Home Shield lately on different apartments. In one of them, the service was really good, but there was a problem on the other one. They took the payment in December. I pay them quarterly, and I saw it was up to date because we always pay. When I requested for service, they said my policy was cancelled. I asked why they took the payment if the policy was cancelled. And they sent me to three different departments and nobody helped me. But I haven't had time to call and fight with the company about what they did. I also had to pay for somebody else to do the repairs for me.

My heating wasn’t working. My brother called American Home Shield and then put the claim in. The contractor came and checked it out. They ordered a piece and then they fixed it. The contractors were great. They were very helpful, professional, and got what I needed for them to get done. Since the repair, it's been working great. Overall, I had an easy and professional experience with AHS.

I recently submitted a claim to American Home Shield for heating issues. The gentleman gave us a quote for a new furnace. However, he had to come back four times. It was for ordering the part, assessing the item, coming back and installing it, and then coming back to check on it. And we had to pay the deductible each time they came out. Nonetheless, AHS was very satisfactory and their reps were pleasant to deal with. It wasn't difficult at all once we knew where to go. We've been considering adding on appliances to the plan. My real estate agent thought that she got us on an all-inclusive plan, but apparently, some of the appliances aren't included. AHS is beneficial and helpful for us. However, having to pay a different deductible each time they come would be challenging. But other than that, it was a great service and it saved us money. I have recommended them.

My experience with American Home Shield hasn’t been very good. There are things that are covered according to the contract, but when contractors get out here they'll say they have to call AHS and AHS would say it’s not covered. When I talk to their employees and tell them what the contract says, they pass the buck between the plumber and AHS, and I'm in between. In the meantime, I don't get any benefit out of it. Plus, the wait periods are unbelievable. It was 54 minutes before I talked to a live individual the last time I called. That's not acceptable.

We had a toilet that was running non-stop and we couldn’t seem to fix it ourselves. We filed a claim for it online and the AHS website navigation was pretty easy. The plumber who came was very professional and efficient. There were old guts inside the toilet and he had to replace those. He fixed the problem in the end. AHS has been very useful for us the first two years in our home and we've had a lot of experiences. We’ve had one experience with AHS though that wasn’t so good. The AC company they sent out didn’t diagnose the issue correctly and we had to have another company come out and we ended up paying that company a lot of money to fix it and do it correctly. But AHS gave us a small amount to compensate for it.

My air conditioner was freezing up. I went online, submitted my claim, and Home Shield told me that I should be contacted within 24 to 48 hours by one of their companies to fix it. They called and said they set up an appointment, and it went smooth. The contractors came out and diagnosed the problem. It was a heater coil and the unit wasn't detecting that it was cold outside, so it wasn't defrosting it. The contractors ordered the parts and when the parts came in, they came back out, fixed it, and so far, it's been working pretty good.

American Home Shield is a good policy to have. We had a couple of things done and all of their contractors have been very professional. Our most recent claim with them was for the dishwasher with an electronic board that was not working. They assigned one of their contractors to come out. The board was an obsolete part so they said they had to replace the dishwasher.

I called American Home Shield for a plumbing issue back in December. Their rep was very professional and respectful. They made it very easy for me to have my stuff taken care of. Once I called, it was not very long before the technician came out. He came either on the same day or the day after. The faucet on my bathtub, even when it was in the off position, was still leaking water. Once that got fixed, the technician also told me that there was a power surge in my house at some point, which had turned off my water heater. He then told me how to reset my water heater so that I could have hot water again. He was very respectful and polite. He kept things as professional as possible and answered any kind of questions that I had. Everything has been great since the repair and having hot water is wonderful. It was a great experience and very low maintenance on my end.

When I submit a claim to American Home Shield, it is always online. I don't ever call them on the phone because it's a guarantee that I might be on hold for one hour or longer. And while it is easier to do it online, they should definitely make some changes. As their policy is right now, if you have multiple kitchen appliances that have issues, they can all go on the same claim. But, you can only make a claim on one of them online. And then, when the technician gets to you, they have to add those other items to the claim. If it's something like minor, they could do it when they're here. It could be something that they have on their truck, and then they can go ahead and fix it. But instead, they have to submit a claim for them to come back the second time to do it.

We called American Home Shield yesterday for our garage door opener. It runs on a screw and something got ground down on it so it wouldn’t open. Their claims process was simple. I didn’t talk to somebody though. It was all done through, “Yes, I want to file a claim.” “Press this number.” “What’s your problem?” “My garage door opener.” And they repeated it. Five minutes later, I got a call from Flash Garage Door and they set up an appointment for the next day. The contractors were nice people. They found the problem quickly and fixed it quickly too. Everything’s working fine now. American Home Shield has been great. Anytime we called in a work order and we had to deal with AHS, we’ve always been helped out. I tell people all the time that they are a great deal and that they should look into it if they own a home.

Our water heater broke down a couple of months ago. I called American Home Shield to have it replaced. They were initially okay but I think it took longer than I liked. There was miscommunication on one of the operators. The service man came in and he explained that the water heater needs to be replaced. I wasn't home. He told my wife what needs to be done. He said it needs to be brought to code so that would cost extra money. I called to double-check on that. I said, “Well, if I want to do it myself, what is the procedure?” They said, “Well, we'll pay you X amount based on what we pay.” So I said, “No. Go ahead and do it. I just want to make sure this guy wasn't trying to upsell me anything.” Then she scheduled based on, “I'll be doing it.” When they did not respond, I called back. That took an extra two to three days, which means we had no hot water for about five days. Other than that, all is fine. I would still recommend AHS to others.

My garbage disposal unit was leaking very heavily and I submitted the claim for it with American Home Shield over the phone. The guy that got here was very professional, friendly and on time. He explained what the problem was. We've lived here for about eight years so he decided that it was not fixable and replaced it with a new one. He put a brand new one in there, and he was in and out in a good time. It's totally fixed and I haven't had any more problems. One time though someone came out to work on my clothes dryer and he didn't speak and understand English very well. We got through the job but it was just a little annoying with him not understanding what I was saying and there wasn't a lot of communication. But we've used American Home Shield about five times over the years and I had nothing really to complain about as I had good response and professional service from them. I would recommend them.

I've had American Home Shield for years and I like them. My experience with them has always been good and I never had any issues with them at all. My recent claim with them was for a furnace. I submitted the claim online and the experience was fine. Their website is user-friendly. Then the claim got elevated within 24 hours and the technician was knowledgeable on what needed to be done, and he fixed it. The first time they came out, I had to tell them to come back out. There was something else that was going on with it. It had something to do with the thermostat. Once they figured all that out, it was fine and we haven't had any problem since after that. Plus, the person that came out helped.

I’ve used American Home Shield a few times and they're good. But if there’s a problem and I need to call them, I will sit on the phone for over an hour waiting for them to answer. I also have an issue with my stove and they haven't been able to figure it out. The oven went bad and so they wanted to replace the oven. But they can't replace the oven on this stove. It's a Thermador and it's a one unit. And then there's something wrong with the burner. The tech made a list and ordered the parts but the insurance company told him it's not worth it. They told me to buy another stove and they'll contribute $2,300 to it but they weren't able to serve it. It cost me $20,000 to replace it and it cost $1,500 to repair but they won't do it. But, other than that, they’re fast and I like them. I highly recommend them but for this particular issue, they didn't know what to do with this high-end stove. They went around in circles. Other than that, they've been quite a pleasure to deal with.

I usually submit my claim with American Home Shield online because it’s more convenient and I can get it submitted quickly. My most recent claim was for my water heater’s pilot light. The contractors that come out have been good for the most part. There have been a couple of instances where I wasn't 100% satisfied. But in this last instance, I definitely was. When there's been an issue, American Home Shield, for the most part, has been pretty responsive in helping me get the resolution quickly. There was one instance when they had to come back for an air conditioning unit and it turned out that it was an equipment issue. So, the equipment had to be replaced.

My heat pump unit started smoking, so I turned it off and called American Home Shield. When the repair guy came, he said that it was leaking carbon monoxide into the house and that it needed to be replaced. Currently, my dog is in the hospital and I'm waiting for the results of my blood tests to come back. It was not a good experience.

I made an online service request on Jan 10th for a leaky faucet. H&H Plumbing came the next day. When I showed the serviceman where the leak was he stated that it looked like I needed a new faucet. He said that he would have to call it in. He went to his truck to make the call and returned saying he couldn’t help me because the faucet was not part of my contract. He said there was no charge and then left. Two weeks later I discover that AHS deducted $75 from my account! When I called AHS I was told whether or not the serviceman does anything I still have to pay the service charge! I’ve been with AHS for 12 years and anytime the vendor comes out to fix something, I’ve paid the vendor directly for the service fee, not AHS. I pay AHS a monthly fee of $54.68. Service fees have always been paid to the vendor. Please beware that AHS will charge you whether service is rendered or not! I will never do an online submission with them again.

My microwave broke in my rental home. A serviceman was dispatched... Cost $75. He deems the microwave needs to be replaced. AHS then request I take the measurements! Why didn't the serviceman take them? My tenants give me the measurements, and a unit is ordered. When it comes the tenants measure wrong on the height by 1/2 inch, so we had to return it. They charged me $69 for the restocking fee! This could have been avoided, had they had the repairman measure or they send someone to measure! I then call them and tell them just deduct the fee and send me money so I can buy a unit. The rep says no problem. Three weeks go by and nothing.

I've had American Home Shield for over 20 years. I pay $57.00 per month and then you pay $75.00 if you ever use them. Thats all fine. Electrical outlet garbage disposal, anything simple is easy except actually calling to schedule an appointment. I dont believe in the last 3 years I have ever called and I get the recording, "It's our busy time of day." It's always busy. Be prepared to wait 1/2 hour to 1 hour. However if you have a major appliance air conditioner, refrigerator, washer you need to be prepared to buy a new one. My AC went out Wednesday Night. Live in Texas we were in the hottest time of summer. Called Thursday morning and were told someone will be out on Friday. They came out they tried to seal coils. Worked for several hours and broke. Called Friday afternoon and am I kidding its Friday afternoon we cant do anything before Monday.

When I submitted a claim to AHS for the oven it was quick and easy. I called them and the representative was great. The contractor who came was also the one who worked on my refrigerator before and he was very good. Since the repair my food is cooking, no salmonella and the performance is wonderful. Everything is A+ and I would highly recommend AHS.

When we bought the house, the previous owners paid for an American Home Shield warranty for the first year. I submitted a claim for the pool recently, which I did on the computer and it was easy. And then somebody got in touch with me the next morning. The contractor that they sent was great and I really liked him. He had to order something and the issue was resolved in less than a week. I'm happy with AHS but then it's expensive. We also had it years ago with a different house, and I was surprised that they've gone up to $100 on their service call price.

My dishwasher stopped working and I submitted a claim to AHS. The wait on the phone was an hour which was very long and I hung up several times to call back. I hope they have more people working so I don't have to wait on the phone so long. Also, most of the ones doing the repair are good ones once they get hold of you, but it can take several days before someone actually calls you. So as long as you’re not in a rush, everything is good. It took some time with the last contractor I had but he was very good and it was okay waiting for him. He did something else in the house before, and the same thing, he took a little while but it was worth it. He knows the appliances very well. My appliance is working very well now. We like American Home Shield and I would tell others to get it.

I've had American Home Shield for 24 years and over the last eight years, the trend that is going on with them is not good. I've got an older house, and had issues with the heating, refrigerator and dishwasher. Now the price keeps going up but they keep having more restrictions. Also, if you want a particular person you've worked with before to come, you have to stay on the phone for at least 30 minutes just to get a person who then tells you to go to their website and that you can request it there. However, you can't request a specific vendor or person on the site. I also have vendors that I never want to work with again and those are the ones that they tend to assign me if I do it online. If I call American Home Shield, I put my phone on speakerphone and listen to their awful music for 30 minutes. Then I go ahead and do my other work using my landline or my computer while I'm waiting for them to pick up the phone.

I had a pool incident and AHS came out and fixed it. Then I had an issue with the pool again and they told me it was the filter but it's not. My wife also had an issue with the washing machine. Something internally is messed up and it ended up messing up a leg in the machine because the leg couldn’t take the pressure and AHS did nothing. They said, “Oh, just put a cleaner in there, some kind of cleaner kit, and clean it. It just needs to be cleaned”. They never fixed it so my AHS expired. In order for me to renew it, they should come and fix my washing machine. If not, I’ll find another warranty company because they did nothing and every time they come out, I get a call fee of $75.

I had a problem with my washer and icemaker. I was hoping for it to be at the same time but it ended up having to be at two separate times because after I told the guy sent by American Home Shield that I was having problems with the icemaker, he looked at it and said that it had gone out. I had to have the icemaker replaced. Then I had to have the hinge on the washer door replaced and I had to have a water pump replaced from the washer as well. Now, I've got both the washer and the refrigerator fixed.

My garbage disposal was stopped up. When I called American Home Shield to submit my claim, they told me it was $75. They sent somebody out and the man blew my lawn and said that it’s going to be another $150. He called American Home Shield to see if they cover it and they said they weren’t. I’ve been with AHS for about two and a half years at this house and this was my first claim. What happened was my mother probably put a cup and half of uncooked rice down the garbage disposal with other stuff. They said it was a misuse of the garbage disposal and that I had damaged it so I have to pay another $150. The man on the phone did not even want to discuss it. It was my fault. That’s what he told me. I really am not happy with them right now. I had them at another house for 10 years and I never had this problem. When my warranty comes up for renewal, I’m going to look for another company to go to.

Having American Home Shield is convenient. I would recommend them. Two months ago I submitted a claim over the phone for the heater and air conditioner and it was a good experience. They sent out a contractor and everything was fixed properly and quickly.

One of the units of the air conditioner was making noise. The noise was not there normally. I called American Home Shield and their rep was good. The contractor that they’ve sent was really good too but he said that until the unit goes out, he can’t do anything. I’ve had AHS for about 10 years now and having a home warranty is valuable. One time though, we had an air-conditioning unit go out and had a regular air-conditioner guy who knew what the problem was and could get a part in a week but it took American Home Shield over a month to fix. It was not a good experience. AHS is just slow in getting something done and that has been true of pretty much everything we’ve dealt with them.

American Home Shield gets the job done. I talk to them when they come and it's a pleasant young man. But for our most recent claim my wife said AHS won't fix our air conditioner if it's outside the home. We set our the thermostat at 76 degrees and it's either hotter than hell or cold as the north pole, and we have to keep resetting it and it's not functioning right. I told my wife if we can't get things like this taken care of, and this is why we're paying for it, we're going to hunt for somebody that will.

I'm very pleased with American Home Shield. A week ago, our toilet bowl malfunctioned. I called and gave the rep our contract number. I got a call back from the contractor that was assigned to the job within 24 hours and they were here right on time. I had a very talented plumber come and do the work that had to be done. He was very vocal and informative. We enjoyed him and appreciated the work he did and it was a very good feeling. The toilet is working fine now and I couldn’t be happier. We were satisfied with the experience and if a friend had a problem, we’d gladly recommend American Home Shield.

I had a problem with the turning on and off switch inside my faucet. I submitted the claim online to AHS and I liked the website. The only thing is that it doesn’t let you put in any detail to tell the company that’s going to come out. It would be nice if they could add some verbiage, like if we could have said, “Here’s what’s happening…” All it says is it's a plumbing and it’s a faucet issue. The very first thing we used with American Home Shield was for our refrigerator. It took three companies. The first one that came out totally messed up. The second one was set to come out and I called and said, “Now, do you realize what you’re coming for?” And they said, “Oh, we don’t work on those kinds of refrigerators. So, thank goodness, we saved ourselves from coming out.”

American Home Shield recently solved our plumbing problem and had the interiors replaced. It's working fine now. We had a problem with our heating prior to that and my wife called AHS and a contractor responded to it. The contractor was excellent in every category. If we ever have another problem with it, I'm going to request we get the same company back here. I liked everything about them.

My refrigerator, the ice maker and the microwave all went at once. I submitted the claim online since I have a very hard time getting through to American Home Shield on the phone. It's at least half an hour's wait. Not only that. They also assign people who don’t call for days. I had two really bad experiences as far as getting people to touch base and saying, “Look. I can’t get there today but I’ll try to get to you in two days. Please let me know.” But they just don’t call.

The contractor sent by American Home Shield for a plumbing leak was great. He got in touch with me after submitting a claim online and was here the next day. While everything went as planned, the claim was denied.

Everything went smoothly when I submitted a claim online to American Home Shield, and it was easy for me. My ceiling fan wasn't turning on, and the light and the actual motor didn't work. The contractor was helpful and went around our schedule. He was professional and courteous with the way he texted me to keep me updated. I got about four texts from him. He was thorough and said that the motor had gone out and that there was no replacing the parts inside, but just the replacement of the whole fan. So he replaced the whole fan and it's been working good. I always recommend American Home Shield.

We live in Texas and our AC had gone out twice. I submitted the claim with AHS online which is more convenient and the technician came out fairly quickly, fixed it and everything was great. It is amazingly convenient not to have to go out and spend thousands of dollars to replace something that is covered. The contractors are great and I tell my friends about AHS.

We had a water heater go out, so we called American Home Shield to set up a plumber for that particular situation. This one was a little bit different from the past when I have worked with them. I've always had a lot of good luck submitting claims online, but this one was an after-hours call and an emergency situation. I was on hold for over an hour and a half which was not okay, but considering it was an emergency, it needed to be done. Once I got through, the rep was able to get everything set up and got a hold of a technician relatively quickly. Then they got everything scheduled right away.

I had First American before and had a very negative incident. My AC went out and I had no heat for three weeks. I called them several times every day without fail and nothing got resolved until I got a hold of the Better Business Bureau. So I discontinued their service. My daughter was with American Home Shield and she recommended them so I went ahead and signed up with them. My experience with AHS has been a lot better. When I had someone from American Home Shield come out for the first time, the tech told me everything he couldn't do. The one thing he said he could do was that he'd be back but he never did. I waited for two months and there was nothing. When I was getting billed for it, I told them that the work hasn't been done and I was not going to pay for anything. So it stank in the beginning, but I finally got the results and that was when I was allowed to make the payments myself.

The contractor who came out was professional and courteous and he got my appliance repaired. I told friends that it is a good deal. However, when placing the claim with American Home Shield, it took an hour to be on hold. But once we got everything, everything was good. I would like to see better service on both sides.

I've been having a few trouble with American Home Shield because at first, I thought they were going to cover a pipe issue, but since it was outside, they wouldn't so I just let it be. But then, I have to pay $125 which was supposedly a credit that they could just take out from my next month's bill, but it's still showing. Since they're trying to make me pay every month and not just take the credit out, I've talked to a lot of people from AHS. They said I have to pay it and I kept telling them no.

American Home Shield is very reliable and they maintain your system properly. The people who I usually call at American Home Shield when I have problems sent me an email asking me when it could be convenient for me to see the person that they were going to send. The contractor was very polite, and they checked that everything was okay with the heating system. It was an inspection, and American Home Shield made sure that my system is not going to fall apart at the least expected time, so I’m very happy with it. They did very good service and maintenance. Everything was running well before they came and it was running well after the service.

One of the fan motors in the heating unit went out. I tried to submit the claim with a representative at American Home Shield but the hold time was three and a half hours and I got disconnected half way through it. It really pissed me off and I was very annoyed. The wait time was crazy although I’m sure they were busy with everybody’s heater going out or needing repairs for frozen pipes. But what annoyed me is that there was no way to request a callback. If you get disconnected like I did after three and a half hours into the phone call, you start back at the very end of the key hours when you call back. I tried to call the contractor company direct because they’ve been out the month before and they did a temporary fix. They said, “If it goes out again within 60 days, give us a callback. There’s no additional charge, we’ll come back out.” They came back out and fixed it.

The drain in one of our bathrooms would slowly back up. Something was damaged previously and when it got repaired, it left sediments in the pipe. American Home Shield sent plumbers out and they were able to clear the pipe and everything returned to normal. It was all very quick. The people AHS selected were good and I was satisfied with the result. Every time we've had a problem, they tend to happen in the middle of the night wherein there's not a person to talk to but we can just submit a claim online which I did, and I was happy that they called me back quickly the following morning. The contractors they've sent have all been very professional and friendly. Having American Home Shield has definitely been worthwhile. They’ve been prompt and saved me thousands of dollars this year already.

I submitted a claim online for my refrigerator, dishwasher, and microwave. I decided to file a claim all at once since I really had to get the refrigerator replaced. That was about 60 days ago. The contractor that came out was very nice and very informative. He was knowledgeable about our products and even about the process with American Home Shield or filing a claim. He could guess which ones probably would be replaced and which ones would probably be fixed because he has been in the business for a while. So, he knows how old certain things are and if he will be able to find them or not.

I had a plumbing clog and called American Home Shield but couldn’t get through. And so, I went online and submitted it that way. If you call for sales, somebody is right there. But if you call because you need help, you've got to wait and wait. My last claim wasn’t something that they covered because my plumbing line needed a clean-out. I had old lead pipes and the plumber said, "They're not going to pay for this because they're not going to add something that's not already there." So, I had to pay for that myself. There’s nothing wrong with the agents of American Home Shield but I don’t feel like my business is really important. They're just somebody that's doing their job. They do what they say they're going to do and I have no complaints about that. They don’t budge one bit though from what their policy has or does not have. There's no gray area whatsoever.

I just moved to Connecticut in October and my boss who lives in Connecticut told me about American Home Shield. Something was wrong with the hot water in the house and submitting a claim for it online was easy and we love the contractor that they’ve sent. He was very professional and nice. He replaced a part that he had originally replaced about a month ago because it was a defective part. The problem was fixed quickly. Everything was done the same week and the unit is working 100% better now.

I submit a claim by phone usually because it takes too long trying to do it online. The compressor in my AC was burnt up, and the contractors AHS sent were great. The weather has been cold ever since, so I don't know how the air conditioner is going to work until it's warm enough for me to turn it on. I'm satisfied with American Home Shield and I would recommend them.

Our heater stopped working so we put in a claim, and AHS got a company to come out and fix it. It was really easy to submit a claim. I went online and filled out a form, then they sent me an email to confirm that they received my request. They gave me the name of the company that would be calling me within the hour. It was very informative and what they said would happen did happen. Their website was very user-friendly as well. It was very convenient for me. I was surprised because I was Googling American Home Shield to find the number to call, and I found the place where I could fill out the request. By the time I would’ve dialed the number and waited for someone, my request was already in.

Do not use this company! I called after a septic problem in my home. Was forced to pay $100.00 after they sent out a company that doesn't service septic tanks! They then issued it to another company after charging me another $100.00 who never showed up or returned our calls. I tried getting in contact with American Home Shield for 2 weeks, was promised a manager would call me after waiting for over an hour and once again was never able to get in contact with anyone. Eventually we had to pay out of pocket for repairs and American Home Shield refused to reimburse us. Save your money and use a company that answers their phones and honors their warranties!

The sub-contractors do a nice job, but the delay in service is just not acceptable.

I had two policies through this company, on different properties. The main problems, and there were many, were that it was a huge hassle to get to speak to anyone at AHS and/or get anything approved. Also, the contractors used were in every instance, useless and bad workers. Many times we had to get our own people in to do the work. Their contractors also tried to get extra work by saying that it was needed and then AHS wouldn't approve it. A simple example was a leaking faucet which was never repaired and they wanted to all kind of extra work. I don't understand the good reviews. I have canceled the policies I had and am still having a problem with incorrect charges.

We called American Home Shield 10/25/17 and reported that our Maytag Dryer is broken and making unbearable sounds. Technician was dispatched to the house and looked at the dryer. Without even opening the dryer, he said that he needs to change/order some parts and left. No one called us after he left. We tried to call this technician/company – Nobody answered. We called American Shield again and they contacted the technician/company. A week later, technician came and replaced some parts. However, the dryer was still not working properly and was having similar issues. Technician told us that he needs to replace another part and this part should come in a few days. We waited a 2 more weeks. Nobody came, nobody called us.

I have no problem making the claim, I do it online. Both times (dishwasher and furnace) I had a technician out in a timely manner. The problem comes when it takes time to order a part. If I order it thru the company that is doing the fixing it can be done in a day, 2 at most. But since they have to order it thru American Home Shield the time is DRASTICALLY lengthened. Dishwasher took nearly 3 weeks. Claim made on November 14th didn't get fixed till end of the month/early Dec. Needless to say Thanksgiving was fun lol. Furnace went out and claim made January 18th. Today is the 24th and we are still waiting on part. This is January in Michigan. I am not happy. I am sure after I get this fixed I will be cancelling this policy.

Our hot water is not lasting as long as it used to and we can barely get through two showers. I had a very long wait to submit the claim over the phone but once I got a hold of somebody, it was fine. The rep was professional and courteous. The contractor was also very professional. He ran some tests and he said nothing was wrong with the water heater. He didn’t fix anything but he explained things. He said that with the water tank that we have, we should only get about two 15-minute showers out of it but we used to get more than that out of it before. There’s four people in the house and I was hoping it needed to be replaced. I wasn’t happy about that. The water heater is still the same as it was before I called but it’s also over 12 years old so I don’t know. Overall, it has been an okay experience and other people should give American Home Shield a try.

We have septic and well water, and our pumps were replaced two years ago by American Home Shield. But the people that had replaced the pumps didn't alert us that we might need some new wiring because the other wiring was old. So a week before Christmas, our water cut out. If we turn on the pump for the well water and it’s not working properly, then we can’t get water. We called American Home Shield and the people that initially put the pump in weren’t going to get here until Friday, but we needed it the next day. My elderly mother was staying here and we needed them. We couldn’t flush the toilet or turn on the water.

My garbage disposal wasn’t coming on. American Home Shield’s representatives were helpful although it was a pain to call them when I want to speak to a person. I've been with AHS since 1999 and it used to take not more than five minutes to speak to an operator. But now, the shortest wait time it took was three hours. I’ve even held on the phone for five hours just to talk to somebody. I already called for before so I needed to speak to a person to keep from having to pay the deductible again. I've complained and said it was ridiculous and they said they were hiring some more workers.

I'm in real estate and I've been selling AHS warranty for years. My overall experience with them has been good although at different times, I've waited more than an hour for a rep on the phone. But they've always treated me very nicely and they've been very thorough. But right now, I'm dealing with the worst service in the world. In fact, the two bad experiences I've had were with this particular company and they were regarding my furnace and my daughter's heat pump.

American Home Shield has been fine for me. I just started using them this year and I’ve filed two claims so far. My second claim was when one of my kids went upstairs and took a shower on a Halloween night. The water started coming down through our ceiling. The caulking in the shower had given way. It took AHS a bit of time to come out and address the issue but we figured out it's not the water and it stopped leaking. However, if it’s something super urgent, AHS is not very timely. It takes four to four to five days to send somebody out. Nonetheless, their contractors are really great and pleasant. I recommend AHS.

We're glad we have American Home Shield. When our microwave stopped working suddenly, we filed a claim over the phone and their rep was helpful. The tech who came out was able to find the problem and take care of it so we didn’t have to get a new microwave. He was also very personable, knowledgeable, and got the work done. All in all, we had a good experience with American Home Shield. They took care of what was wrong and did what they said they would do.

American Home Shield fixed the ice machine in our refrigerator. I couldn't get any ice from the machine. The contractor that they sent out was very kind and considerate. He explained what he was doing and was very professional about it. Since the repair, the refrigerator has been fine, and we are happy with it.

I had no heat and needed to place a claim with American Home Shield. It was less than 20 degrees and I spent all night in the cold. I tried to call it in and I was trying to use the automated service. Every time I would put my checking account number in, it would mess up one of the numbers. I did it three times, and I had to call back each time. I was not pleased with the automated service not working correctly. I finally called a representative, and then I had over an hour’s wait before I could talk to one. The rep I talked to was very nice and so was the gentleman that came out. He had it fixed in an hour. He was very pleasant. He had to run to the store and get a part, but he came right back. He replaced the blower motor and the heater motor. I would like to use him again if it happened again.

I have a rental property and the washer and dyer there was making grinding noises. My tenant spoke to an AHS rep about it and a contractor came out. From what I understood, he was kind of rude and standoffish. And although he described the problem, turned the machine on and said it worked, he didn't really look at it. And the noise is one of those things that you won't necessarily hear right off the bat. The technician refused to acknowledge that there was an issue and was there for about three minutes then walked out. I ended up having to pay another person to come out and replace a part. For some things that are really convenient and easy fixes, AHS is nice. But it's a band-aid fix like when I had them come out for my air conditioning.

My plumbing was stocked up. I called American Home Shield and they called the company, who then called me and then showed up. The AHS rep was professional, and the contractor was awesome. He was respectable and clean, too. I have a friend that is interested in applying for AHS, and I told her they're affordable, prompt, and fast, and that the people they contract are professionals.

I'm one of those who prefer to talk with someone and get things all set up versus the online process. But anytime I call American Home Shield, I'm on hold five to twenty minutes, or sometimes longer. It's terrible. Other than that, they take care of the issue and everything is good. Recently, our water heater wouldn't function properly. The contractor replaced the part and it's working a lot better. They did a good job and I'm good with what they've done. I opted not to replace our water heater yet since the new water heaters are too big for my area. I would have to do some major reconstructing to my water closet so I'm trying to prolong that.

I needed a faucet repaired. I submitted my claim online and it wasn't hard. AHS then called me and made sure that I had the right appointment. The guy they sent came out on time and did a good job. He didn’t take too long to replace the faucet and he was very courteous. He also went out of his way to make sure that everything worked right. So far, AHS has been pretty good. Their trip charge is fair and their contractors always came out when I told them to. And if they couldn't fix something, they’d replace it.

My recent claims experience has been very horrible with American Home Shield. I’ve been without hot water for three weeks and it’s cold. I’ve been going through the same route over and over again until this Monday before one of their representatives would even get to the root of the problem. I submit claims to them through telephone. But with both of the cases I had with them, I couldn’t get anyone to talk to. They put me on hold for over an hour before I could get anyone to talk to. Then, they would take my information and just submit the claim to a computer system.

The most recent claim I made was when our dishwasher malfunctioned. Based on the error code it was giving, the guy that came out said it needed a part. He went to get approval for the part but it was no longer manufactured that’s why nobody was going to do the repair. So, American Home Shield offered whatever value towards a new dishwasher which we took in cash and purchased a higher end dishwasher. I’ve been with American Home Shield now for 15 years and my experience has been good.

I had two houses with water heater problems and they happened within a week of each other. I called American Home Shield and they sent somebody out within a day or two. Their reps seem to know what they’re doing, however, calling them is hard. If I’m patient, they usually call within a day or so. But when I had an issue, I had to wait on hold for an hour.

I submitted a claim with American Home Shield for my dryer. The contractor was very nice and accommodating. They had to order a part so they came back out and did it quickly. The dryer has been working very well since. But I'm not too crazy about paying ahead of time. I like the fact that they give me the option of paying after they’ve come. That’s at least better, but I like it better before.

We’ve recently placed a bunch of claims with American Home Shield (washer, dryer, refrigerator and ice maker) and everything was taken care of. The contractor that came out was great. They did a really good job. They were very professional, although they dropped something on the floor and put a nick on the hardwood. But then it wasn’t a big deal because they were so nice and good. They had to order a part the first time they came out and then they came back a week after that and finished everything up. We were pleased with AHS. Having it is a good deal. You pay a monthly fee and when things happen you can pay just the one fee to have someone sent out and fix whatever's going on. It works well, financially.

AHS is good for easy repairs but if I need something out of the ordinary, sometimes I just call my own repair person and have him fix it. Their price is also fair and 60% of the repair people that they sent out were good while 40% were subpar. Out of that 40%, I didn’t send 20% of them back to my house. When my oven's control panel shorted and it stopped working, I submitted a claim and got the very first person out very quickly. Then the tech had to get a part. But it's now going into weeks and my oven is still not fixed. There was no way to email the repair person so it was on me to call him. But when I did, he wouldn't respond to me. It was like a one-man show. It was not a place I could call that has a receptionist or where somebody would pick up the phone.

When submitting a claim to American Home Shield, I called in and went through a computer to tell what was wrong. Then, you will receive a call from the service provider within the next 24 hours. Recently, my central heating was not coming right. It wouldn't even come on unless you keep messing with the thermostat. At first, the technician said there was nothing wrong with it so I told him that it was not coming on normally like it should. He then changed the thermostat with an electronic one and it worked fine for about two weeks. Then, it was doing the same thing again. But I wasn't going to worry about it because I can still get it to work. Overall, American Home Shield is great to have when something breaks down. And when nothing goes wrong, it is just throwing money away. However, as far as the service is concerned, it has been good.

I bought my home in May 2015 and it already had an AHS deal for one year through the previous owners. I then renewed it and now I've been using them for three years. I've used the warranty for my AC twice, dryer, washing machine, and garage door twice. They've been awesome and I've been very pleased. I call, they send a guy, and the job gets done. I submitted claims online for the washing machine, since a sock got stuck in the drainage hose, and garage opener, as its gear went bad. The two contractors who came were awesome. The garage door took a bit of time to get fixed but it was the holidays so it was fine. Having a good company have my back if something breaks at the house gives me peace of mind. I'd recommend them. However, I think that they should have some kind of bonus if you only use the warranty a couple of times a year.

I called in to submit my claim for a blower motor on the heat pump for my air-conditioning. I had a good experience with their representatives and contractors. The contractors came out just a few days after I submitted the claim to fix the issue. The motor is working well since it was repaired. I’m not sure though if I’ll be able to continue with AHS because of the rate hike this year. It is almost 20% from last year and I’m disappointed with it.

I’ve filed claims with American Home Shield over the phone and it’s been horrific wait times—close to an hour. My experience with their reps are varied too. I’ve talked to reps who are the nicest people, but I’ve also talked to some who are the biggest jerks in the world. My most recent claim with AHS was for a coupling on the water faucets in our restrooms. The first person came out and wouldn't cover the claim because he said my water pressure caused the problem with some apparatus on my toilet. So I asked for a second opinion. AHS told me not to tell the person who’d come out to give the second opinion about the first one because they didn't want to sway his vote.

The warranty came with the house that I bought but they didn’t even tell me about the warranty until I got something in the mail saying they have it. When the sewer line had backed up, I called and it took me 20 minutes to get somebody to talk to. The wait time was long but it was not like there would have been other plumbers. Nobody would've been in the office at that point. So it was one call that took me 20 minutes instead of I don't know how many calls it would've taken me. Plus the guy let me say what I needed and what was going on. He didn't interrupt me and he listened. He also asked questions that were useful.

I was having issues with the air conditioning. It was not cooling and I learned that because I have my AC and heating company come out for their annual cleaning inspection. Since I missed my AC, I just told them just do everything together and that’s when the tech informed me it looks as if my motor was going out. I called American Home Shield and they sent someone out within 24 hours. The representatives were great and everything was done expeditiously.

Recently, the toilet in the master bathroom lost its back seal. I called AHS and the repair has made my life better but I forgot to tell the technician about one thing. It's not tripping the thing in the toilet itself so a lot of times it does fill up to the point it's supposed to. Another time when my washer was overflowing, a different person was sent out by AHS and he did a fantastic job. He was polite and cleaned out my vent that went to the roof on my washer

When I cleaned up from underneath my sink, I found that there was water everywhere. Submitting a claim to AHS was super easy, which I did online. I requested service and the plumber they sent me is the same plumber they sent me before who happens to be the best plumber in the world as far as I’m concerned. The whole process was very easy. The contractor was extremely fast to respond, unlike most companies I’ve had when I dealt with AHS. However, I’ve been to the point where I didn't want to keep AHS anymore ‘cause I constantly have issues that people don’t come out forever. They take every minute that they’re allowed to call me and schedule if they even call me to schedule. Sometimes, I end up having to call them.

We had an issue with the well at one of my properties in the Fayetteville, Georgia area and I called it in to AHS. Their rep took all the information and put in the claim. They attempted to call the vendor while I was on the phone with them but they were unsuccessful getting them to answer. We ended up having to cancel that particular vendor because they couldn't get in enough time. Then we had another contractor come out after that. They were informative and worked fast plus they talked to us the whole way through. Since the repair, the performance of our appliance has been good. I enjoy having AHS and I appreciate them. They respond fast and I could always call and message them online. I would recommend them and tell a friend to get the home warranty.

We have been with American Home Shield for a long time and the contractors they've sent were good 80% of the time. While I feel some of them just want their fee and they're just going to rig it until it breaks again and not actually fix the problem, some guys are really helpful, like the one they sent when we had two plumbing issues recently. He even showed how to fix one of them.

What a scam. I purchase an older home last February along with the AHS plan. Over the past year, I have contacted AHS for four different claims, a dishwasher that doesn't clean or dry at all, a refrigerator with a rusted out freezer making a constant loud noise, termites, and faulty exterior electrical outlet. The termites weren't covered, which I found out after about an hour on hold. Technicians came out for the applicants and said that they still function, even though very poorly, so not covered.

November 11, 2017 I waiting 70 minutes on hold to report a problem with three appliances. AHS confirmed coverage and assigned Tech #1 (The Supreme Service Group). Tech #1 never contacted me or set up an appointment. I called AHS and after 92 minutes on hold they assigned Tech #2 (GM Appliances). I had to call Tech #2 three times to get an appointment, which was set for 12 days later. Tech #2 ordered parts and never called back. I called three times and did not receive a response. I called AHS, waited on hold for 58 minutes, and they were able to reach Tech #2. We set the appointment date for January 5th. They asked that we be there so I stayed home from work. At 2:30pm, they called to say they weren't coming. From that time until now, I have not heard from them. They do not pick up the phone. They do not respond to voicemails.

I would like to update my review with the new development. AHS did later reach out and send out a different contractor after they tried to reach the previous contractor and didn't get through. The new contractor showed up timely, diagnosed the problem and replaced the furnace (we do have to pay a significant portion of the expense, based on the terms of our AHS contract). I guess the previous contractor is just one single event of a bad contractor that happens to be in the AHS network. Our experience with the later contractor had been fine and that's also in the AHS network of contractors. So if you have issue with the contractor, and you are waiting more than 48 hours, contract AHS rather than the contractor. In summary, the furnace problem have been solved and AHS helped a great deal in this experience. Nice to know that we have heat in the house our pipes will not freeze and our children won't be cold. Giving a 4 star because of the initial glitch but eventual result is good. Plus, I would give consumer affairs a 5 star for providing this platform. :)

I had some problems with my heating unit, which could be the heat pump, and I gave American Home Shield a call. The interaction with the claims rep was great. The first contractor was just as nice as he could be. He did everything. He had a couple of things overlooked, but overall, he did well. I had a second issue, the same issue with the same problem, and they sent out another contractor. And once again, he was very efficient. He did not overlook anything and he fixed everything. He was very professional and the performance of the unit has been good since the repair and it has made the home a lot more comfortable.

My refrigerator's motor freezer stopped working. That cost the bottom of the refrigerator to stop being cold, therefore, it became very warm. We had to get rid of a lot of food. I submitted a claim to American Home Shield through their website and it was so quick. Everything comes to you quick but one time, I was on hold for 45 minutes before I actually spoke to someone. I absolutely hated calling American Home Shield. But then over time when I would call again, I will be on hold maybe half an hour but I try not to call. I try to speak to just doing stuff online.

This is my first claim to American Home Shield. My son uses them too so I asked him to submit the claim for me. AHS responded very quickly through the call since we turned for them to come out and check the garbage disposal. The two young men that came out were very polite, did a very good job, took all their boxes and stuff with them when they left, and thanked me for the service. I had a great experience.

I submitted my claim over the phone. Submitting a claim online because doesn’t give me the feeling that anybody’s actually going to pay attention to me or answer me back. I like to call and talk to a person. American Home Shield put you on hold for a long time before you’re able to get on and that part is not good. I know they want to automate it online but it’s just not the same. And when you call, it takes forever to pick up and actually talk to a live person.

I had a plumbing leak in the kitchen and the plumber from Allstate Plumbing came out. He said that he couldn’t repair the leak because the leak would recur and American Home Shield would have to give me credit to buy a new faucet, and then he'd come back and replace the faucet. I called AHS and they said that they wouldn't do this, but instead they would replace the faucet, and I had no choice in the matter. That was disappointing because I would have taken the $50 credit for a new faucet, then I would have chosen an upgraded faucet and gotten a different plumbing company to replace the old faucet with the upgraded one.

My last service call was not very satisfactory, which led to me to cancel my service with American Home Shield a little over a year ago for my three properties. It involved six service calls for one appliance in the kitchen of one of my rental homes. Several companies came out to repair the dishwasher. A couple of the calls fell within the 60 days where they covered a service call again at no charge, but they were still not able to resolve the problem. The dishwasher was never repaired, so I finally just replaced it myself. I then wrote a letter to American Home Shield customer service somewhere in Iowa and after a few phone calls as well as emails back and forth, they agreed to reimburse me for the dishwasher, which they did.

I got AHS with the house and paid for an additional two years with them. During winter, I went up to check my furnace and found a wire burned off from the motherboard. I called American Home Shield and I told them the brand name of the heating system, what I found and that I needed it fixed sooner versus later. They found a company and the contractors showed up on time. They figured out that it wasn’t just the wire and that the cylinder on the gas exhaust was not turning. The wire had been sending the electrical current to turn it but it was defective that’s why the wire burned off. They took a couple of hours to source the part. Then they came back, fixed it and it’s been working fine since then. However, at that point, my garage door fell apart but that’s not covered under the home warranty. Relatively and as expected, it was a good service from American Home Shield. They’ve done what was covered under my warranty.

I have AHS for my house and another for my mother. Recently, the washer started malfunctioning. The contractor came out a few times and had it repaired. But a couple of days later, it started doing the same old thing. After the first couple of times that the contractor came out, I kept telling him about my research from how the washer was acting. He was in denial and said that he has been doing it for 40 years. He came out and did what he did before again and put some other part on. Then the washer went back doing the same little problem again.

There was ice that was forming in my freezer. I called AHS to submit a claim. The reps took the information and the interaction with them was fine. I usually call them since they have a couple of vendors that I don’t like, so I make sure that they are giving me one that I like, and they are accommodating. With this particular contractor, I’ve used them the last couple of times, and my kitchen has been good. But I need to get back to AHS on the latest repair that the contractor did. He filled up a hole, and it looks like it might still be leaking. There had been someone in the past whom I thought had done a good job, but then six months later my appliance broke down again since they did stupid things. Later on, I found out from another vendor that the parts weren’t even of the right manufacturer or they put it in backward. But AHS is more of a convenience factor. It's an expensive service, and I have very old appliances.

I have had a good experience with American Home Shield. The only thing that makes me feel like changing them is their phone service. When notifying American Home Shield for the first time online, it sucks. I have to spend over an hour waiting for someone just to make the notification. It doesn’t matter what time of the day it happens, you are going to spend over an hour before you get a hold of somebody. That is the most aggravating thing in this planet when you have a problem with your house and you need immediate help or support. But once you get someone, it’s okay. They’re good as far as the services. The contractors that we just had over were excellent and did an awesome job. Overall, AHS is awesome and they take care of you.

I recently had a couple of claims on my spa heater that wouldn’t work right. American Home Shield sent out Sun Bright Tools. And they looked at the spa heater and said that the circuit board was fried. They couldn’t fix it and the whole thing needed to be replaced. They quoted me $3,500 to replace it and said my home warranty company wouldn't cover it. My friend who works for a pool company in Texas tried to get me a new heater through his connection with that company so it would cost me less money as he can’t come and work in my pool. While we were doing all of that, he suggested that I get a second opinion from AHS because he didn't think what Sun Bright said sounded right. I called AHS and told them to send out another contractor as I'd like a second opinion.

American Home Shield has sent out techs several times for my microwave oven unit and now, they need to come out again because it developed a new problem. Normally, I submit my claims online but since the oven has been an unusual and ongoing issue, I called it in yesterday and was on hold until after they closed and I gave up so I’m going to call them again. We’ve run into several Murphy’s law situations but the service has been good given the situation. Their agents on the phone have been very responsive and helpful, and their website is very user-friendly. The contractors who have come here do their part, were prompt and responsive too.

The contractors are usually sent out within a couple of days and sometimes they have to make recalls because they don't have the parts. American Home Shield should keep communicating and be a little more responsive, but we encourage our friends to get it. Things are going okay and everything is taken care of so we're fine.

We had a heater repair recently which I submitted that claim online to AHS. Their website was reasonably easy to navigate. I started talking to them on the 7th of December and it had taken a week and a half to get the contractor out here because there was an issue in trying to find someone in our local area that would actually handle it. We live in Athens, Georgia which is a fairly good little area.

Our toilet was leaking and I attempted to fix it but it didn't work out quite well. So I figured to use the homeowner's insurance with American Home Shield. The tech told me when they're going to come and that he would call me 30 minutes before arrival, which he did. We had a little interaction when he was here and explained what the problem was. He fixed the issue and was gone in 15-20 minutes. We couldn't use the bathroom prior to him coming but now, we can. It was awesome. This is a new house for us and our previous owners paid the $500 for the home warranty but to get somebody out here, we still have to pay a $75 fee, which doesn't make sense when we're paying the $500 upfront for it.

When I file a claim to AHS, I usually go to the website and schedule the appointment. Recently, I filed a claim for the icemaker on the refrigerator. My appliances are GE, so I've been lucky that AHS has sent the GE rep. It's been the same most of the time and the service was pretty good. The refrigerator is about 13 years old. I was sure it wouldn't be performing like new but since the repair, it became a lot better. However, I wish the deductible wasn’t as high. I've been with AHS for many years and before it was only $40, not $100. It's getting expensive, but it's still a good service. But if the deductible is not as high, then at least it would encourage me to call for service instead of doing it myself sometimes. Other than that, I would recommend AHS.

I called American Home Shield for my dishwasher and they were very good. But they appear to be getting some bad reputation regarding the wait time and they spend a great deal of time with their client on the telephone, but I didn't have a problem with that. Once I get a rep on the phone, I know that I’m going to get a response and I can very easily explain to them my claim. They had answered information on identifying the contract holder and then they would find a contractor and contact us.

Submitting a claim with American Home Shield was pretty expedient with returning the phone call and setting up a time that was appropriate. My husband was pleased with what the contractors told him, something with the commode. It had been there too long and they had to order some parts or pieces of something. They told him the date and time that they set up to come back. They have not completed their service yet and are supposed to come back tomorrow. I told my daughter about AHS. She's changing over from her company and I'm trying to debate and help her decide whether or not to go with American Home Shield or somebody else. Last year I had a problem with the AC people that came out and it just got fixed again this year. We were going back and forth, back and forth. The guy left something off the AC, but he didn't put it on the report when he turned it in.

My wife and I are very happy with American Home Shield. They honor the warranty and do what they said they would do. Our most recent claim was for our refrigerator that wasn't cooling. I filed the claim online and it was easy. I could just click on pre-dropdown menus. Now, everything's working fine.

Our heat pump wasn't working upstairs and AHS didn’t fix the problem, so I've got to call them back. They called out a plumber and the plumber said that it was not the heat pump but electrical. So, they sent out an electrician who had only been working for a week and he said that he doesn't know and that the box was all rusted out. The box is 30 years old and it's outside of the house at about shoulder level.

American Home Shield has dealt with some issues very, very well although they are getting very restrictive and very expensive. Also, they're very responsive and they come out within a couple of days but if they detect that the problem of the appliance was something else like the power supply, then we have to go through the whole process again to get somebody to come out to deal with the power supply. So, for troubleshooting and fixing a problem that is not immediately obvious, it needs two trips. But other than that, I'm good. You have to look very carefully at the coverage and your contract because there are exclusions for refrigerators and washing machines and you have to pay more for those.

Towards the end of November, my microwave started going out so I called American Home Shield and put in a claim for it. I got a call within a couple of days and the contractor came out as soon as possible. He came in December and he was nice and very helpful. My microwave has gone out all the way but he did everything to figure out what the problem was. And then he figured out the problem, had the parts ordered, and told me it was going to take a couple of weeks. Knowing people get backed up, I told him I want it done before Christmas and so they got it in as soon as possible.

A pipe had burst from my outside faucet the first time I had to use American Home Shield. The guy came out, explained what the issue was and told me he'll be back the following week after the water had dried up. He came back and fixed the piece. Then more recently, right before Christmas, a part of my kitchen electrical just went out so I went online and put in a service request online on the American Home Shield website. They sent me an immediate email, advised me of who my contractor would be and that they will be reaching out. I expected that since it was right before Christmas no one was going to call me right back but they did tell me they would call.

I had an issue with my garbage disposal, so I called American Home Shield to submit a claim. Everything was good. The claims representative and contractor were professional and courteous. When the contractor came in, he told me what the issue was and what he would do to fix it. And then he did it and left within 45 minutes. Since the repair, the garbage disposal was running fine and I was able to use my sink again.

American Home Shield is very good and reliable. My stove stopped working and I just submitted my claim on the website. It was simple. And then they sent it to a company and they called to set an appointment. The contractor came and it went well. The stove has been good since the repair.

We had some issues with the knobs on our gas cooktop and the vendor who was assigned to this account required us to do a lot of our homework on our end before he came out. And it didn't necessarily result in a shorter turn time for problem resolution. The vendor worked directly with my husband. He said that the vendor called him and made him go to the cooktop, get a flashlight and try to read things under there. He had already provided the model number and everything associated with the product. But this was the convenience that we pay the service call of American Home Shield for, for the vendor to come out here and look at that information. Also, the vendor replaced two of the knobs which were not covered under American Home Shield. Last night, I was trying to put two of the knobs back on but they were not staying on. I'm going to have to call again.

We bought our new house and it came with a refrigerator that was installed. We haven’t been here for two weeks when the compressor went out in the refrigerator. We’re shocked since the refrigerator wasn't even that old. I submitted a claim with American Home Shield over the phone and it went fairly. AHS then started sending me emails and alerts like, "You've opened a claim and this is what's going to happen. We're going to send somebody out and it was assigned to so and so company." That's where it started to go into the left field.

A 220-volt contactor, which I call a relay, just burned itself out due to a bad connection. We called American Home Shield, and then they sent an email on when they were coming. We had an ice storm and it was a crazy time right then because of the ice, so it took them about a week to get here. But when they got here, they fixed the issue right away and it was good. They were here for 45 minutes and everything is working well so far. I talked to the heating and cooling guy because I never had a heat pump before, and he explained to me how they worked, so I learned a lot just from talking with him about it. It was really a good experience and I’m glad I have an American Home Shield warranty. Everything was handled excellently.

I recently submitted a claim with American Home Shield for dryer replacement and that went fine. The only difficulty I have with them is getting a hold of someone. When I call, it's always a long wait. They're so busy or lines are down. On a certain occasion, I just set the phone on the counter and put it on speaker. It was almost two hours before I got a live person. Also, there's one time when the rep said, "You've reached the wrong person, I will get you the correct number. I'm gonna put you on hold." I heard music forever and forever and she never came back. And then, if I go online to put in a claim, I don't know who they're going to call, when they're going to call or it's an emergency, whether or not they're going to get right back to me. So, I like humans. I'm in my 80's and there are a lot of us out there who are not comfortable with the computer. American Home Shield’s phone service needs to be more friendly and accommodating to those people.

We submitted a request to have our water heater repaired because the pilot light kept going out. The company A-1 Plumbing out of Lubbock was assigned to complete the repair. The technician arrived on January 15 at the end of the day and determined that the water heater needed to be replaced due to age and noncompliance with city building codes. He contacted American Home Shield and got the repairs approved. The technician informed us that he would return Wednesday to change out the water heater and to relight the pilot as needed. He did not arrive on Wednesday and when I called to find out where he was after waiting all day he told me that he was waiting for the parts to be approved by the home warranty company. He finally called on Friday morning and ask if he could come by and I told him yes that my husband was home.

We paid $75.00 fee to have an HVAC person take a look at our system only to be told that it needed Freon 9 lbs of it. Mind you we just had 4 lbs of Freon put in 5 months ago. We were told by the HVAC person the cost of Freon was $150.00 per pound and American Home Shield would only cover $10.00 a pound. Needless to say we were ANGRY... We needed to pay $1,260.00 and American Home Shield would pay $90.00, WOW what coverage. We asked about replacement and was told that the policy of American Home Shield is "As long as it can be fixed, they will not replace"... Well we now have a new HVAC and will be finding a new company to replace AHS.

We were with another home warranty and switched to American Home Shield because they have the best reputation in the industry. The most difficult claim I had with AHS was with my plumbing issues. We have all copper fixtures in bathrooms and I felt that the people they sent out were really unreliable. They came from a long distance and we live in rural Georgia up in the mountains. They can only come out a certain day of the week. Then when they could come out they would cancel or they say, “We’re going to be out Thursday. Oh, there was a mix up in the office.” I would wait all day for them and they wouldn’t come. We went on and on.

I had an outlet that is closed because it was loose. In the past, I had an electrician who had replaced that outlet. Seeing that it was on my agenda of things I could do, I submitted a claim online to American Home Shield. The contractor they sent was really nice. He looked at my outlet and said that the reason it was loose on the wall was that it needed some extra part. There was no need to replace the whole box. He made sure that it was tight, but it didn't really fix the problem because he didn't do that little extra part thing. It was my first time I had anybody out. And while it wasn't successful as I've hoped, I understood why it could be different than it was.

I had a problem with my garage door opener and I looked at my policy and it said, “Garage door opener covered”. I called American Home Shield for two and a half weeks before I finally got someone at that location to even answer the phone. When the contractor came out, they said I had the wrong plan, and “Well, we got to fix that if that’s the case”, and I changed to a 10-item plan. But, I’ve had these guys for 11 years at my other house and I never had a problem with anything that I needed them for, that’s including the garage door, and this time, they changed the policy on me.

My heating unit went out. The techs came out and they were friendly and did a professional job. We had several appointments but they had to order the hot water heater and it was during the holiday so that was expected. But the performance of the heating unit has been top rate since. Everything was excellent with how American Home Shield handled it and they're a lifesaver.

My most recent claim was for an issue with my microwave. I called American Home Shield and explained the issue that I was having, then they subcontracted it and someone else called me. I've always had a pleasant conversation with the AHS representative. However, interacting with the contractor was a challenge. Initially, they had to see if the microwave can be repaired, but I ended up going through three different companies for the same result, which was the microwave couldn't be repaired. We had it replaced which was definitely great for me, considering that I'm a single parent who doesn't always have time to bake or fry something. It's easy to just put something in the microwave.

The heater was not working, and making the claim with American Home Shield was easy. I just did it online. The contractor fixed the issue. We both smelled the smell of heat. He left and it wasn’t working again. I was a little concerned making the heater claim especially when it didn’t work the next day, but the contractor came out and fixed it. He immediately determined that I needed a new thermostat. So, he went ahead and changed that.

Our heater went out and submitting a claim with American Home Shield has been very easy. The person on the phone was as helpful as she could be. And by the next day we had a technician out here to look at the situation and it got fixed right away. It turned out to be minor. My dryer is going on a fret so I'll be calling back. But still I'm glad we took the step. The technicians were very nice and very professional. I recommend American Home Shield. I would tell of my experiences of how I've encountered friendly people and knowledgeable technicians and how I didn't have to wait forever to get things done.

In dealing with American Home Shield you should look closely at the repair cost. We had an ongoing issue with the air conditioner and they were coming out at least once a year. I would pay the $75 but they would just put bandage on it and get it going temporarily. It needed to be replaced and I got tired messing with it so I had to go and replace it myself. But more recently I had two claims at the same time. We had two parts come in for the dryer and it got fixed all right.

The claims process with American Home Shield is simple. Recently, I filed for an electrical issue. The technician that was sent out was very respectful when he came to my house and everything was fine, but the contractual agreement didn’t allow him to really fix my problem. My exterior electrical outlets are still not working and I didn’t get anything from my $75. I’m going to have to pay American Home Shield an extra charge to have it figured out. The issue wasn’t something that could be diagnosed. I don’t know if it was his fault or American Home Shield’s, but it was zero helpful and I still have no idea why I have no power outside of my house. I work for Terminix and we have a construction crew. As much as I hate to say it, for me to resolve this, I’m going to have my crew come out and look. That may be a common problem with electrical issues.

My experience with American Home Shield has been terrible. I have spent half an hour on the line several times, sometimes as much as 45 minutes. They also keep sending me emails saying that I owed them money. I emailed them back and I refuse to go online. I don't want to do another password, I don't want to do another site, but I have to take time on the internet because my internet is not that strong. The reps are always very sweet, except for one. I picked up after 30 minutes and we got disconnected, and then I waited for another 15 to 20 minutes. I’m a full-time caregiver to my husband because of Alzheimer’s, so I can’t spend a lot of time on the computer, and I’m very offended that it takes so darn long to get an answer.

We live in a very small rural area and once, I had to wait three weeks to have our washer and dryer fixed because American Home Shield only contracts with certain people. In this case, it was Sears, who only comes to our neighborhood once a week. To get on their schedule, it is usually a three to four weeks’ process which is a huge problem if it was something major like a water heater. It was a huge hassle with the washer, but not as desperate as if we have no hot water in the house. American Home Shield is a good warranty to get things fixed if something breaks down, but my biggest issue with them is they don’t allow me to go out and get my own contractor.

I had an attic fan that went out and submitted the claim to AHS online, and it was a pretty quick response. Their site was very user-friendly. The other section where I could explain a little bit more when submitting a claim only had electrical and I really couldn't give more information on what the problem was. Other than that, filing was pretty easy.

My furnace keeps popping up an error code 91 and turning off and won't kick back on. The problem started around August and one unit is the chronic culprit. I submitted my claim to American Home Shield by phone. I tried to do it through their website but I needed to give them more information because it's the same unit but the website didn't give me the opportunity to put in that comment. Then, I am paying for something that I shouldn’t have to pay for because they were just out here a few weeks ago. I shouldn’t have to repay again for a visit within so many days and I've got caught in that one time when I tried to do it by email. I’m not going to do it again that way because I never will see a refund. If you call American Home Shield, you always have to wait but that’s okay. They’ve been wonderful in getting people out here.

We had an issue with our dryer around Thanksgiving. When it was being used, it developed a rubbing or a scraping sound so, I called American Home Shield and put a request in. A company out of Kinston came and did an initial survey of the dryer. They found that the there were some bad bearings in it and several other things that were wrong. They reported that back to American Shield and they called me within a couple of weeks after that. They said that they ordered parts and it should be in a couple of days after the call. They would reschedule another visit to make the repair and they did exactly as they said it. The technician was timely, very efficient and very professional. It was pretty cool that he put the dryer back in operation so we could use it while they were ordering the parts. It still made a little bit of a sound, but not the horrible sound it made before. They finally got the dryer back in operation and it's been working perfectly fine.

I had to get my furnace checked. I submitted my claim with AHS online and I got a message. They assigned me to a company and the company contacted me within 24 hours. My parents met with the contractor and they found out that the problem was not my furnace. The reason why it didn’t get very hot was I simply had a draft coming in through under the door. Last year, they sent out Three Brothers company to fix my AC. They said that it needed more coolant so, I paid $700 for more coolant, but it quickly went out because there was a hole in the AC. If the hole isn’t patched, the coolant will simply flow out. I called American Home Shield again and explained to them that whoever they sent out the first time didn’t properly do the job. They didn’t really seem to care in any way so, I had to get the same problem fixed twice.

I had a very pleasant experience submitting my first claim to American Home Shield. My dryer malfunctioned so I called them and they were very responsive. They sent out a technician the day after and he fixed the dryer. My mother interacted with him and she had no complaints. I was very pleased with the service. AHS is reliable and they provide very good service. I’m a new customer with them. I signed up with another company before and the experience wasn’t pleasant so I changed to AHS and so far, I have no complaints. I have also recommended them to a family member and she signed up.

During my claim for my washer and dryer, I had a good experience with American Home Shield. But when I had to put an island hood over our stove, everything that could go wrong with it did. AHS assigned people to come out to my house. I paid the first guy who came $75 but he told me that he didn't service island hoods. AHS then sent out another company but they also didn't service island hoods. They sent another guy but he didn't come out. They assigned me another guy and when he came out, he told me that he was going to order the hood. I waited months and months and I found out that he never ordered the hood. This issue went on for years. Then, I finally found somebody in the company who knew what they were doing and they finally went to the general managers. AHS finally told me to get it fixed and we finally did three months ago and it's working wonderfully.

My furnace would not heat up. It would not go to the temperature I would set the thermostat. I went through the American Home Shield website and submitted a claim. The contractor who came over was great and informative. He did what he needed to do. He just had to do some kind of cleaning and he checked the amperage and everything else was okay. He was done in just half an hour. After the repair, the furnace has been doing pretty good. I would definitely recommend the service to others.

Our fan was continuously running and I submitted a claim for it with American Home Shield over the phone and it was very difficult. That needs to be changed. But I eventually spoke to someone and that interaction was awesome. I had to deal with two of their contractors though because I requested the first person to not come back as he was rude. The second contractor was awesome. AHS needs to fix the customer service option because when you have to call in for a recall number, the option is not available.

I was doing some investigative work to see what kind of home warranty I could get being a homeowner and I knew some of my appliances had the warranty that went along with the products when I bought them, but they were getting ready to expire. A friend of mine told me about AHS, then I made the call and talked to their representative. But I was already sold because of what my friend was telling me about his experiences.

We were out of the house for about four and a half months because we had been flooded. The air compressor had been on the whole time even though the house was vacant. Then the time that we got to move in, the house was really cold and the compressor didn't work. We filed a claim to American Home Shield over the phone, it was over the weekend and they came out and fixed it pretty quickly. The technicians seemed to be great. I was with them at the first appointment when they said what they were going to do and my husband was here on the second when they came back and got what we needed. Both of us had a good experience with them. All we had to do was pay the fee and then the Freon fee. So we were really happy and that's supposed to give us another 10 years life on the compressor.

I had two claims at one time, one for the house in Phoenix and one for the one here in Tucson, and one was so much quicker than the other. For the one in Phoenix, the claim was for my water heater. I called the company and they called me back. A technician was there the next day and then it took three days to get approved. The technician then put what I needed in that house.

My furnace is very old and it is located in my bedroom so that’s where I only have heat. The lack of repair affected us where one room was 64 degrees and the next room was 90. I submitted the service call to American Home Shield, and I've had seven calls to the repairman since November on my furnace claim. The repairman said that something on it was broken and they've been here so many times. On the seventh call, they found that it was not fixable so they're going to replace it. It was the same contractor every time. The repairman was the one who submitted for the replacement and then I called and said ok to American Home Shield. They’re coming on Tuesday. I love American Home Shield and I've already recommended four people to them.

I have had American Home Shield for about 16 years. One time I sat on hold for about an hour and 45 minutes. I'm used to being able to call in and get somebody within 20 minutes. Moreover, they don't seem to want to replace anything anymore. They want to fix things multiple times when it would have been cheaper if they just replaced it the first time versus sending four or five different service people out to replace the part four or five times. We've had somebody out a dozen times since April and the AC still has issues. Adding up every time they have a service fee, every time they have to call a contractor out, order a part and come back out, it would have been cheaper to get it done the first time.

Back in the 90’s, my mortgage was through Countrywide and they added American Home Shield to my monthly payment. Our washer was 13 years old when the problem started 3 years ago and AHS keeps replacing major parts in it instead of replacing the washer. It's really annoying because I asked them several times. A couple of years ago, they replaced something that was only worth $250 new and they put more into that. This last time was a real problem because they kept sending somebody who couldn’t fix it and I was without a washer for almost three months and they still wouldn’t replace it.

We bought a 17-year old house so we thought there's a lot of stuff that could go wrong. And sure enough, there have been a few things, like when the heating went out. I was really pleased that American Home Shield came out. They sent someone to fix the panel right up. The heating started working again and life was good. Recently, we had a clog in our sink in one of the bathrooms upstairs. We tried Drano and a few other home fixes and nothing was working. So that's when I filed the claim online. And so American Home Shield sent out Nate's, and the people from the plumbing company had little sticks and mud and everything. They said that what likely happened was that we've got tree roots invading our plumbing system. Unfortunately, it wasn't covered by the plan.

Our air conditioning heat pump wasn't working and I submitted a claim to AHS. When I call them, they tell me the wait is two hours and it was too long for their rep to answer but I know they have more than one person answering the phone. Once I reach them, the dealing was very good. However, the original company that they had scheduled couldn't come out till the following Tuesday which was not acceptable. They told me that they would recommend another company when we call them back and this company came out the next day. The tech fixed it in 15 minutes. The air conditioner has been working very well since then.

When my refrigerator broke, I made a claim to American Home Shield and the repairman they sent out said nothing’s wrong. I told him that I paid $100 to AHS to make sure that my refrigerator is fixed properly and he just plugged it in and out. That’s not fixing it and I can do it myself. He told me to call them back if I experience other problems. A week later, the refrigerator broke down again and the guy came out. I hadn't thrown away all my food. They said that he fixed it. He said he's got the part needed and put it in. The part went bad in two weeks. I bought another $400 worth of food and had to throw that away as well.

I called American Home Shield over the phone to have the vent over the stove repaired. I had to keep calling them back since the problem hasn't been rectified. The wait time on the phone is an hour and a half and when I call the 800 number, I'm on hold just as long. I just put them on speaker phone and did some work while I waited. A guy came out and tried to repair it. He got it going, but right before Christmas, it went back out. It was still not fixed by New Year and I couldn't do anything for Christmas. Normally, I bake cakes and different kind of pies, however, anything I cooked had to be on the top of my oven. It was almost to the point where I wanted to just go and say, “Forget it.”

We filed a claim for non-working AC. Service representative was 6 hours late for appointment. Said would take 7-10 days to get approval from AHS. Never heard back. Tried to call AHS and was on hold for over an hour. Finally hung up. Tried several more times. Gave up and filed complaint with State Insurance Commission. AHS finally called and got the service company to fix AC. This was in the middle of the summer and took well almost 2 months. I would never use this company again. Worst home warranty plan we have ever had!

Our fan broke and wasn't blowing hot air. I submitted my claim to American Home Shield online and was worried doing it because it was the weekend before Christmas, and I didn't know how fast they would get to it. We have young children in the house. But AHS submitted my referral straight away and emailed me the contact information of the contractor and I was able to get a hold of them right away, which I really appreciated. The contractor went out of their way to send someone here on the eve before Christmas to see if they could fix it, and I really appreciated the extra step they took for us. The repair guy was very professional and friendly. He was around for an hour, took his time, tested everything, and did a whole inspection on the fan just to make sure nothing else was going on.

My plan covering plumbing, electrical, and HVAC is worthless. Not only does American Home Shield provide incompetent and irresponsible contractors, they also get an “F” in customer service. After a sewage backup in my master bathtub, the plumber they sent could not clear the clog but assured me that he was immediately submitting an authorization request to AHS to enable him to proceed with the work. 2 days later and multiple calls to the plumber and AHS have resulted in nothing. Multiple requests to AHS to hear from a manager has yielded no results. This company is a complete rip-off and I am extremely frustrated that I’ve paid them to get zero service. Don’t waste your money with them. They are the worst!

I was with Old Republic before and we wanted to increase our coverage but they said they could only do it during the purchase of a home. So we looked at different companies and American Home Shield pitched a good line. But in hindsight, they're not a better company. I've only had experiences with two vendors but for the same amount of money that I spent with Old Republic, the quality of service is very diminished with AHS. I even went to contact them through their complaint line and they basically replied with contractual jargon.

I had called AHS about the light in the ceiling fan not working. I had also sent an email. I had called three times, spoke to three different people, and they kept saying that they’re going to pass it over to some other department. However, I’ve never received a callback. Then I called again in December and again in January. However, my ceiling fan is still not taken care of. Then they charged me for service when nothing was even done. I had to go through a long process for them to try and give me my credit back. They said that it was taken care of, but I haven’t received my statement yet to see if it was credited back to my card. They never even discussed why they haven’t sent someone out to fix the lamp on my ceiling fan yet.

I filed two claims with American Home Shield. One was a great experience and the other was a bad one. The first claim was a bad experience. I was on the phone for 50 minutes and got hung up on. I had to call back and I was there for another 50 minutes. I finally got a hold of somebody and they set an appointment. I wasn’t getting good airflow in one room of the house and all the HVAC is supposed to be covered under the warranty.

Normally it takes two days from the time you call American Home Shield until they can get someone out to provide the service that you need. But the winter temperatures in Southern Illinois are going to be down around zero tonight and for the next three nights. I worry that if we have a problem with our furnace, I can’t wait two days to get a repairman. I haven’t run into that problem yet but if they can’t get somebody out within two days, then I’ll have to work something else out. My air conditioning and heating unit is also covered. It’s hotter in the summertime and when something happens to the unit, you need service almost immediately. If worse comes to worst and I can find somebody who will come and fix it, and I’ll just have to pay the price. I hope that I don't run into that though.

I submitted my claim online and then I called. American Home Shield's website was okay but the phone was ridiculous. I was on the phone waiting for over an hour. I have little kids and I have my mother who's older. I called overnight when I found what was freezing and they told me somebody would come by tomorrow morning but nobody came. I called around noon to tell them again and they said, "Well we're still looking for somebody." It was more than 24 hours but once they found the guy, the person came and found the problem. He was very professional and he did very well. We have to wait for the parts he said he ordered so we did. It was a day or two when he received the part.

My daughter called American Home Shield to come out because the pipes on the washing machine was stuck up. The contractor came out on the time they scheduled and fixed it. But the last time that my daughter put in a claim for heating with American Home Shield, the contractor couldn’t come right then. American Home Shield always gives appointments and before the time for the appointment to come up, my brother came down and solved it for us. So she called American Home Shield and canceled the claim.

I have an active claim with American Home Shield for a refrigerator replacement. While they have determined that the refrigerator is non-repairable and that it is no longer produced, I've gone on and purchased a new one. Now, I'm just waiting for the reimbursement check from them. Submitting a claim is painless, and American Home Shield is doing everything on the front end pretty good, from the standpoint of calling in, scheduling the service, and dispatching the vendor. But trying to get a follow-up is a really tedious process. You are on the phone for an enormously long period of time waiting for someone to pick up, which they really need to take a look at because they have a customer and they're trying to get a resolution to an issue which just closed out. It's like going to the grocery store and you filled up your bucket then you get to the checkout counter and it's backed up and you only got two cashiers.

About three days before New Year’s, I had an issue with the garbage disposal and called American Home Shield. The first contractor said it wasn’t an emergency so they'd come on the 2nd or 3rd of January. I called AHS back and they gave me another company. I called that company and the guy I spoke with was really nice. He said they'd be here tomorrow morning, and sure enough, they came. The water went right through the garbage disposal onto the inside cabinet onto the floor. The guy explained that there were some spills because of hot waters over time. He popped the old one off, popped the new one on and he was out of here. The same thing happened about 10 years ago, and we were with AHS that time as well. Once, we didn’t get the air conditioner fixed for three days, and it was 100 degrees all three days. But stuff like that happens. Everything I've paid them on a monthly basis covers for all the things that they've fixed already.

I have submitted two claims to American Home Shield since I have lived here. The week we moved in, we had a cold snap and we were not able to produce heat as both furnaces had issues. They had just been inspected during the process of buying the house. On one of them, a master control board was out. While on the other, the automatic gas valve was out and needed a new thermostat inside the house. Submitting a claim online using my phone was easy. After submitting, I paid for it up front. Within a matter of minutes, the company called me and they were on their way. The contractor that came out from Oakes Air Conditioning was very knowledgeable and friendly. I also got the impression that he was willing to stay until the problem was fixed. They were able to get everything fixed right on site.

I had a very satisfactory experience with the contractor sent out by American Home Shield. They are professional and also courteous. I had a recent claim with my refrigerator. I did it online and it was easy to navigate to their system. Since the repair, my refrigerator has ice now.

The dishwasher wasn't turning on and it started about a month ago. At first, I was given a date that someone was going to be there. But when no one showed up on the day they were supposed to, I called American Home Shield. They said in the system, it was showing a week later which wasn't what I was told at first. That was a little rough since that would be another extra week, but the service overall was fine. The contractor was awesome, had very good customer service and the dishwasher has been working just fine. AHS saved me a lot of money on repairs in the long run.

Our heater went out and was not working. My husband called AHS about it to make a claim. We set it up with their rep and the rep explained who would be contacting us locally. It was a quick call and a friendly experience. Luckily, it happened before it had gotten cold here. We called on a Saturday night and the tech ended up coming on Monday morning. The guy was was on time and he explained what happened. We thought that the thermostat was acting up but he wasn't sure if that was it and that was it. He was quick and within 30 minutes, it was ready and done. He replaced the thermostat and since then, everything is working very well as it should. It was a very good experience.

The most recent claim I had with American Home Shield is for a plumbing issue in my bathroom. I filed it with a rep over the phone and I waited for only about 3 minutes. It was pretty quick. The contractors that AHS sent did a pretty good job. Since then, everything had been working the way it should.

My oven didn’t work all of a sudden so I called American Home Shield. The rep was very nice and gave me a number then an appliance guy called me. I got a good contractor and I was happy with him. I was okay with everything.

I tried to file a claim online for a problem with electrical wiring and a switch and I have had this problem every year since I’ve been with American Home Shield. If I’m filing a claim online right after the beginning of the contract renewal, it won’t let me in. The first time that it happened I called AHS and they said that it’s a computer problem and that I just have to call the number until it’s resolved but it has never been resolved. So, I always have to resort to calling them by phone. Their reps were very responsive. I know that they handled the claim right away because that day or the next morning, I would get a call from the contractor. Most of the contractors sent out were very good.

Everything went smoothly when I submitted a claim to American Home Shield. I did it online. And the contractors they sent were really helpful. They also answered all my questions and they worked quickly. Since the repair, the AC's performance has been excellent. American Home Shield did a great job.

American Home Shield helped me with my circuit breaker. I placed a claim online then I got the service faster. The contractor did the initial repair service but the issue was not fixed so I had to call him back again. And later when I called him back, he said all the services were going one by one so he said I had to pay something whenever I call American Home Shield. He worked out an option where I pay just one but won't cost too much. I got it all fixed and I didn't have any more issues after that.

We had a problem with the relay switch on the heater on one of our heat pump units. Submitting that claim online to American Home Shield was easy in a way, but difficult because they don’t allow you to put any specific notes on it. The contractor who came out was very nice and they were perfect, and the heater works perfectly now. Most of the experiences we've had here recently have been very good. There were some down the line that weren’t when we first got on it, but American Home Shield has managed to get some better contractors.

The realtor that sold us our home in Houston recommended American Home Shield and we continued with them when we moved. We've been with them since 1994. They are very responsive and fair. A month ago, I submitted my claim over the phone for our heating unit that quit working. Cote's Heating came out. They thought they had it repaired, but it went out again. They came back and fixed it again but it went out a third time. They finally found that it was a defective wire and repaired it, and it has worked fine since then. The people from Cote's were excellent. However, I usually waited up to an hour if I wanted to speak to a representative on the phone. Also, things have gotten more expensive. When we started with AHS, our service calls were $25, not $75. Nevertheless, my experience has been good.

I've had American Home Shield for a long time now, and I like their website. It's really easy and user-friendly. I used to call in my claims and the reps that I’ve spoken with previously have been very helpful, but the wait time can be really, really long. Almost all of the contractors, except for one that I had last summer, have been great. I filed a claim recently online when a lot of the power sockets in the basement had gone out. An electrician came and was able to figure out which outlet took out all the other circuits. When something is covered, it's done well. However, there are a lot of things that used to be covered that are not covered anymore. So I feel like the product is not as good as it used to be overall because the selection has been reduced.

There was smoke coming out of the washer when I was doing a load of laundry. I tried to get a human being to talk to me so that we could confirm what was going on and what the outtakes were. We took 58 minutes for that one time. American Home Shield had their service company come over. The contractor said the inside of the washer was going but the drum wasn’t which caused the heat and caused the smoke. He also told me that I won’t be able to repair it as it gets too pricey than to get a new washer because they had to get the chassis and repair it. It happened during Christmas time and I’m still waiting for my washer to arrive. They were supposed to have it delivered.