American Home Shield Reviews

We had a claim for our circulating hot water system that I submitted to American Home Shield over the phone. The contractor came, knew what he was doing, and went straight to the job. He did excellent service and I was extremely pleased. The repair worked, so we have hot water again. Also, I tried to file a claim for the microwave convection oven that's built in at our house but I was told my contract did not include that. I was not very happy with that. They stretch the word "appliance" to the umpteenth degree and I normally think of an appliance as a free-standing thing. So, I am very nonplussed that a built-in oven is not considered a system and that it is considered as a separate appliance. I'd warn others to get a separate appliance coverage and recommend investigating other companies.

American Home Shield came highly recommended to me and I told other people about them. I found out that my contract ended in January but I missed to call because I had a surgery. I’m going to have to cancel with them because every time I call them, I could never get anybody on the line. I've been trying to call to complain, but it takes me forever to get through. It's hard for me to keep calling from work and when I get home, it's even worse. That needs to be fixed.

We had an issue with our water heater, but I haven't fully submitted a claim to American Home Shield. I called them to come for service and they didn't have anybody available in their network that was qualified because I have a tankless water heater and it's connected to our radiant heating. So I had to pick my own person and they came. Then I have to submit the receipt that they gave me to AHS because I was the one that called for the servicing for my water heater. When I called them one time, I waited for an hour and a half to get through. I think there's something going on. Maybe it was during some of the snowstorms on the East Coast. It's so cold that some of the centers had to close. It's still not fully complete, but I would tell others that American Home Shield is good for some basic things but not for anything specialized.

Our most recent claim with AHS was for a condenser that stopped working. We found out that the fan was turning in the opposite direction, so it was pulling air into the unit on versus pulling it out. We had no heat downstairs and it was cold so we worked around it by using more comforters. The contractors came as prepared as they could. They knew exactly what the issue was and what they were talking about. Also, a week before, the motherboard for the dryer went out. The guy was here in five minutes and knew exactly what to order. As soon as he got the part, he came back and was done within five minutes. So, it was amazing that both contractors who came out were very well educated and knowledgeable. The repairs have been spot on as well.

I filed a claim with AHS for my dryer and the contractor they sent was very knowledgeable and professional. AHS is convenient and worth the trouble and I'd recommend them. The only thing I hate is that they don't do ice makers.

The fan blower on my heat and air unit went out so I filed a claim online. The AHS website is pretty user-friendly. The only issue I have with AHS is them picking and choosing who they send out to the house. I told them before that I've gone and dealt with a lot of people who work on the house and I prefer to have the same people to come out whenever I put a claim in. Unless I call AHS, they don't do that. In this case, it happened that when I put the claim in, they sent a company out that I liked. It was somebody I dealt with plenty of times. If that wasn't the case, I would have called AHS and would have gone through the headache of trying to get them and having them switch the company over.

I had a broken receptacle on a three-way switch and American Home Shield responded by finding a contractor. I was satisfied with the response. The contractor explained the repair efficiently, and he was adequate. It made for ease of operation for senior citizens. We're happy with AHS.

For the most part, my experience with AHS was okay, but somehow, I was charged twice for our service. I guess they finally settled it, because they haven't come back. No one there was able to connect things competently and that troubled me a lot. The first person that came out referred it back to the company that they needed to send out a plumber because of what they thought was wrong, and he said it's no problem and that they do that. I was satisfied with that. But then they sent it back to the same company and tried to charge me for it. When I talked to that company, they said that they already know that's not the issue. The correct company came out and I explained to the contractor. He said I shouldn't be double charged.

Every time I try to contact AHS, it's a horrible experience. I put it on speaker phone, 30-45 minutes on hold, and after I'm on there so long, they disconnect me. The representatives are nice but they can only do so much. We used to have two houses and they would debit our account $100 a month. We finally we got rid of one of the houses and we had moved on to something else.

The washing machine was leaking like crazy every time the machine would run. If you had at least half a load in it, it would just throw water all over the floor. I’ve had a lot of trouble with American Home Shield. Some of their service people just walk all over us. But this was a wonderful experience because they handled it quickly. They sent out someone I never had before, a gentleman from GE directly, the factory service rep. He was so great. He came in and analyzed the problem. He told me what kind of parts I was going to need and everything. He did not have them on the truck and he had to order. He had them ordered and shipped directly to our home, and then he came back out and installed it. Everything's great and the washing machine's working like a top.

I had ceiling fans that were malfunctioning. Along with the fans were lights in them that would dim and go brighter. The motor apparently went out on the one. I really wasn't looking to replace it because I really like it. But apparently it needs to be replaced. The light fixture in the master bathroom has new LED lights that we had put in it recently. The lights would go on and off, on and off like there's a short in the wiring. So that's what prompted us to really call American Home Shield and ask first.

When you have American Home Shield, you got a fallback. You don't have to worry about shutting down. You have peace of mind too. Recently, I had submitted a claim that had something to do with my plumbing. It was handled expertly and was resolved within five days. There was a small hiccup though in the beginning. For some reason, my claim got canceled on the vendor’s end. I had to call up again and go through the same process. It was okay, still. However, there's a long wait time over the phone. I had to wait almost 10 minutes, always. Other than that, the contractor was prompt and they fixed it the same day.

I had two different service calls submitted to American Home Shield. One was for a hot water heater, and the other one was for the furnace. It was one of those situations where the technician had to fix one thing and then come back and do a follow-up to that same issue, and then, as a third follow-up, we had discovered that the thermal coupler for the pilot light needed to be replaced. That was how it progressed. But it was done well. The first two times it was the same technician but the third time it was different because the initial tech was not available at that time.

Everybody on the phone at American Home Shield has been incredible and really nice. I had a plumbing problem where the sink was clogged and it turned out it has been clogged for over a week. The first plumber who came out didn’t have the right equipment and he came all the way from Minneapolis to Silver Spring, which is an hour drive plus rush hour. He was a real nice guy and he made the problem sound something major but he but he didn’t fix the problem.

I had two claims with American Home Shield. My refrigerator went out and they also came out twice for my dishwasher. I called and the reps were terrific. After a couple of days, a contractor came out. The interaction with the contractor has been terrific as well. After the repair, my appliances have been perfect and made the day-to-day operations at home better. American Home Shield has been awesome. Having a warranty is very valuable because things break. I recommend it to many people.

I had AHS replace the fan in my AC unit and submitting the claim was pretty painless. Their website was also useful and consumer-friendly. When the contractors came, we had to order a piece then the guys who came out did their job and they were good. The unit is now working well and the whole process took four days. I always recommend AHS as far as helping cover costly home repairs.

The water heater in the house that we bought last year had started being inconsistent in its heating of the water. Sometimes we'd turn the water on, and it wasn't very warm at all. I made two initial calls to American Home Shield. The first one, they required $75 upfront payment for the plumber to come out. That's part of what you pay upfront, and I could have done that with the credit card over the phone immediately. But I wanted to think about it a little bit. Then, I called them back a day later and I was ready to pay the money. They set up the appointment right away and I got a text telling me who the plumber was and that I needed to set up an appointment with them. I did that, and everything went very smoothly.

I’ve called American Home Shield too much since the last couple of months. The last one was for a gas leak. The contractor was good. He was very friendly and he was answering questions. I followed him downstairs to check the gas, but we found no active gas leak. But one thing I wasn’t happy with about the conversation I had with the American Home Shield rep was she said that I owed money. I told her that I had a previous service call and they came out. I also told her if I owed money then they would have told me I owed them. I had a customer receipt number that it was paid. I’ve been paying my bill pay for years. She wouldn’t let me get that service until I paid. So, in order for them to come out and check the gas which was serious situation, I paid again.

AHS is a good insurance company. Having the home warranty is very important to me and with them, normally everything gets repaired or fixed. When the garbage disposal was not working, I submitted a claim online and their website was easy to use. The first technician came out a day or two later but he didn’t fix the problem. He put a part in and stated that it was just a cosmetic issue. But the garbage disposal was still not working and was making a lot of noise. When we complained, he told us that he couldn’t find anything in there and that it was just a lot of noise. Then his company told us that they'd call my insurance company.

Our freezer stopped working so I went ahead and submitted a work order online. I submitted it on a Sunday and the contractor contacted me at the end of the day on Monday. They told me that they weren’t going to be able to service it until Thursday afternoon. The window was noon to 2:00 but I was going out of town on Thursday afternoon at 2:00 so it was iffy whether I would be able to be there or not.

Our washing machine was agitating incorrectly and the water wouldn't fill up correctly. When I called American Home Shield, I got a recording and I just went through the prompts. I told it what it wanted and it said I would be receiving a call within the next 48 hours from the company who was going to fix it. And the company called back and made an appointment and came out within that week. They replaced the one piece that was not working and now, our washing machine works fine. The guys who came were very nice people.

I've been having a problem with my refrigerator since last July. It doesn’t cool and it doesn’t make ice. My daughter initially submitted the claim with AHS on the internet. She filled up the form with credit card information and they charged me $75. As soon as I called back for a recall, they wanted the credit card number again. So I had to call them on the phone about it and I had to sit and wait for an hour until somebody picked up.

My most recent claim with AHS was for a water line to my commode and things went really well. I called it in by phone because I don’t like going on the computer. The rep was very prompt and was a lot of help. The plumber was really nice and did a really good job as well. Since the repair, the water line's been doing good. I would tell friends that American Home Shield is a good company.

My dryer stopped working so I filed a claim with American Home Shield. I tried to get to them online but it took forever. I tried to get help through the help desk but they can't help me so I called instead and that was perfectly fine. They set it up and then I got a call back from the subcontractor. The tech happened to be in the area doing some other work and he said that he could stop by. It was about within a couple of hours after I called American Home Shield and the tech came right away and fixed it. He was very professional. He knew what it was and he had it in the truck and he fixed it. He was in and out within 20 minutes. It was the fastest service I've had and the best experience I've ever had. I had my laundry backed up and I couldn't dry it so once my dryer was fixed, I put in my laundry and it worked perfectly.

The toilet was running all the time or it wouldn't flush at all. I filed a claim with American Home Shield online and on the phone. I spoke with their rep and the transaction was fine. The tech replaced part of the things in the toilet but he didn't replace all of them. It won't flush and started hanging up so the tech came back today. He figured out that what was wrong with the toilet tank was the length of the chain was too short.

We’ve had American Shield since we lived here and I usually call to submit a claim. My most recent experience with them was wonderful. The tech came out on a Sunday morning and he was very polite and very efficient. He took care of my water heater and by the time we got home from church we had hot water. Last summer the same thing happened and they came and replaced something in the hot water tank. It is already 19 years old and I thought that the tech would replace it this time but he didn't. Nevertheless, I would tell a friend to go ahead and get them.

When I called AHS to submit a claim, my call got straight through. I told them what the problem was and they gave me the number of the contractor. They said that the contractor would call me but he didn’t call me by the next day so I called him. The outlet wasn’t working. The contractor who came out was nice and looked at my electric lines in my bathrooms. He checked up the switches and told me they were hooked up to the switch that was outside the house that had the automatic shut off. He also told me where the shut off was and why the switches weren’t working. This was the first time I have ever used AHS and it was pretty simple.

There was a circuit that wasn’t working in the kitchen and American Home Shield gave us the name of the contractor. We called him and he set up an appointment. Then, he came and fixed the problem. He was very professional and he did a good job. Home warranty with AHS is worth it, depending on what you need done and how fast you need it done.

Some of the tubing for my refrigerator was leaking into the basement. I called American Home Shield and they said that they would schedule the service call. They assigned somebody to me then they called and set up a date. The contractor was polite and quick, and the issue was completely fixed.

AHS is convenient to have. There had been times where my heat went out. So I called the emergency number and they had somebody out here the next day. I can’t imagine having a house without a home warranty and AHS has been fantastic. There are things that they can get better on, but for the most part, I enjoyed my experience with them. I submitted a claim with them online for a washer that messed up. Their website was good, however, the status updates could do some improvements. After I filed the claim and I was given a company that was going to contact me, the contractor came out and did the work. But when the tech couldn’t fix the issue, he said that AHS would reach out to me. But nothing on the website said pending call, so I didn’t know what was going on.

When I called American Home Shield to submit a claim, their representative was great. I've spoken to her more than once and she's lovely and always gracious. Also, I've had no issues with anyone that’s come out. On this last call about my AC, they went to a rental property and my tenants managed that. They told me everything was great, it was fixed very quickly and everything’s fine now. My only hesitation with American Home Shield is that the turnaround time is a bit long. I’ve had the service for a while and I've learned that if it’s a real urgency, I make sure to call and talk to somebody because then, I’m more likely to get a response that’s timely. I don’t rely on an online work request since it's automated and it doesn’t necessarily seem to take that into account.

I always submit a claim with American Home Shield over the phone and the interactions with their reps were great. The only thing I complain about is their hold time, which is long. Sometimes it takes a half hour or 45 minutes. I had a leak in the dishwasher and the contractor that came out was MasterTech. They came out before with AHS and they were fantastic. They were professional, they went the extra mile. They were very helpful. The dishwasher is working wonderfully since the repair. AHS has always been great. We have a very large house and when we have people over, they would say that we've got a ton of maintenance. But we say that it's not since we have AHS. Everyone can have a home warranty, so that's great. If my friends would ask me about AHS, I would tell them that they should have gotten it last year.

I filed a claim with American Home Shield for my oven around 10 days ago and they had some people come out here. The contractor looked at it, and they said they had to go back to order parts, but I haven’t heard anything else. So it’s not fixed. And when my air conditioner was leaking in the ceiling in the attic, A1 Air Conditioning came in and repaired the damage but they didn’t fix the cause. Subsequently, it continued doing it. Those are not really typical when I get something repaired with AHS but I’ve got a gripe with them. They sent a painting company, who came three times, to fix my ceiling and one the same thing three times. It cost me right out $1000 every time they’d come out here. And I called them and said “Hey, same thing, constantly? Can’t you give me a little bit of help?” They said they’ll help me. I hear from them not four months later saying “You still need help?” I said “No, I don’t need help. I had a hole in my ceiling. I had it fixed.”

I had a plumbing issue last December. I submitted a claim to American Home Shield and the experience was excellent. Their rep was concerned and brief, and the contractor that came out did an excellent job. However, AHS contract outside of where we live. It would be easier if they had someone right inside. It wasn't a problem though. I just waited until they got here. Overall, using AHS really helps out financially. You couldn't get any better help than this.

My bathroom sink downstairs was messed up. When we turn on one side, the water comes out but when we turn on the other side of the sink, it wouldn’t come out so I called American Home Shield to submit a claim. We told the rep that we had a problem and the tech came out. He was very good, very professional and very helpful. We're elderly seniors and he was very compassionate.

My condensing unit was really old. We called American Home Shield and they sent guys from Troy Heating and Air here. They checked the unit out and determined that it was low on Freon and that it had a leak. They figured out where it was leaking and fixed that first then they charged it up, which was the right way to do it. The unit ran for about four days but while we were gone, it tripped the 60-amp breaker for the condensing unit. When I got home and it wasn’t heating, I went out and discovered that the breaker was tripped. So I reset it and turned it on, and the breaker popped immediately.

The water in my water tank caused it to bust and it caused the valve to loosen the plumbing. The water flooded all three levels of my home. I called AHS and their claims reps were very nice considering what I have been through. It was devastating because of the fact that I live by myself and didn't have a lot of support. But they made me feel really comfortable even when I kind of broke down in front of that representative. He was still really patient. Also, the contractors have been very patient in helping me to walk through it. The only thing is that every time I was thinking that they were done, they were like, "No. Not yet." It was a couple of days that I was told I was going to be back in the house and I wasn't. I was out of my home for three weeks. But that was just a part of it and instead of being patient, I was just really wanting to get back and not staying at the hotel. It's 100% valuable having a home warranty.

American Home Shield is doing a phenomenal job. They should keep it up and keep the communication lines open. It was extremely easy to submit the claim online and they contacted me in a reasonable amount of time. The fan wasn't blowing in my overhead exhaust range. It has been in there for years and it turned out that it was clogged with grease so the motor needed to be replaced. In addition, the springs of the filters below the fan were broken so the filters were falling out. So, a gentleman came to investigate and then ordered the parts needed.

I like the way American Home Shield works. My heating unit wouldn't shut off and I submitted my claim online. I’m not used to doing stuff online but the only thing I didn't like about it was having to put my credit card stuff in first even before they sent anybody out. I received the notice that my claim has been submitted the next morning. Working with their contractor went well. He was good and was able to figure out the issue within just a few minutes. I’d recommend American Home Shield as they are cheaper than calling the AC guy out.

We had a problem with our hot water heater so we had no hot water in the house. I filed the claim at AHS online and it's usually much easier than trying to get through by phone. If you speak Spanish and you go through that, they're much quicker to answer. But otherwise, you could be on the phone half an hour waiting to talk to somebody. American Home Shield gives a lot of leeway to the sub-companies they use, and they can be delayed in getting things. Also, the contractors are very slow about when someone comes out to your house and they tell what they find. They should tell American Home Shield within 24 hours, and if they don't, it's very hard to get American Home Shield to push them. That can be frustrating 'cause if you're dealing with something, you want to get it fixed.

I filed a heating claim to American Home Shield as our system stopped working. It began to heat up, so it was too dangerous. The company they sent out came out right away. It's a company I had experience with before, a year ago, with the same heating claim upstairs. They were able to come out and replace it the following Monday, so it was fast and I was impressed. They were professional.

We're still having a little issue with the repair. About twice a day, we’re still getting a running noise out of it and we're in the process of setting up another appointment for the company to come back out to re-inspect and see if there’s anything to be done about it.

I was having brown water and some problems with the pressure from my water heater. I also had a problem with one of my wall heaters. I called in for the first claim and then the rep said to go ahead and call on the second one so the tech could do it. I filed the second claim online, which was a little easier than calling in because it’s hard to get a hold of someone from AHS. They should put more operators on the phone when we need to talk to them.

We had a plumbing issue and we submitted a claim for it with American Home Shield online, which was really easy to do. The contractor sat and explained some things to the other person who was there when he came, and he was really nice. It was really cold and our outside spigot was starting to get icicles. He said that our pipes didn't burst, but we didn't drain it when we shut the water off. He told her exactly how how to drain it and showed her exactly how it works so that next time we don't have to worry about it. Everything has been fine since the repair. It's nice to have American Home Shield and I've recommended it to our neighbor and told her that it's nice to have in case something breaks. That way, they can just pay the co-pay and don't have to pay hundreds of dollars.

In the beginning of December, I called American Home Shield for a claim on my washing machine. The water came over in the back where the tube goes down in the wall out to the sewer. They came over there and there was a little water on the floor and outside. My washing machine is on the outside wall and there was some water that came through something on the cement outside. So, I called and told them the problem. They sent a man and he came and blew out the main drain line. He said that it was perfectly clear and that wasn't the problem. I just paid and he went off. He said he'd report it which he did and they called back.

I submit claims on the phone and we've had good experiences all around every time we've had to call. But we ended up cancelling our plumbing claim because we fixed the issue ourselves. Even though I had a toilet that was overflowing through the house, the plumbing contractor said nobody was allowed to leave the business. I know it snowed down here in Savannah and they're not used to it but that was a little odd to me. Otherwise, the work done by the contractors AHS has sent out has been very good. I would advise others to definitely purchase the warranty.

American Home Shield repaired my washer and my dryer. The timer wasn’t working in the dryer and the washer wasn’t spinning. I submitted the claim over the phone and the reps I spoke to were very good. I liked the service and I like that they always call you that, “We're going to be there in 20 minutes,” and they'll be there in 20 minutes. The contractor got to our home right away upon my first call and I had no problems. They were very professional and fast. Everything is working perfect after their service. They got here when I needed it most. Having a home warranty is very valuable. In fact, we've had this for over 20 years.

One time I made a claim with American Home Shield and the contractor replaced some covering outside of my home for a heating component. But they were not professional. They were asking questions about our circumstances and what we were dealing with but we're not the expert. All we knew was what our problem was. The person who's administering customer service should be clear but also have a tone that is professional at all times. I didn't feel like that on the person who worked on the heating component. They needed to be reminded of that and that's when they straightened up.

I've had a washer issue and American Home Shield's contractor, Ramb's Appliances, has been working to try to figure out what the issue is. And it has been an ongoing claim since September. And it has been an inconvenience but we've worked around it. I did my own testing with them and we're waiting for new parts to be put in. The hurricane delayed getting parts for a while, too. But they've been persistent trying to work through the problem. They've been replacing different parts, and they haven't been able to figure it out but it's working toward a resolution. I've been submitting claims online with American Home Shield. A lot of times the phone waiting period is way too long. But every time we've had any issues, the people they've sent out have been courteous and helpful. And it's definitely worth the money to sign up with American Home Shield.

We called in two things to AHS recently. When the tech came to our home, he unscrewed the dishwasher to repair it. He threw the screws on the counter and in some way, the screws fell into the garbage disposal, which blocked and locked it up. I called to make him aware of it and he told me to call American Home Shield because he wasn’t going to cover it.

Our heater failed, wherein the fan was turning but it wasn't igniting, and so, it needed a new igniter. I've called AHS to submit a claim, but normally, we do it online since it's easier. However, I had to do the claim twice since on the first one, there was a cold spell here and I had an illness in the house, so I needed a quick service but the contractor couldn't be here for four days. So I canceled that and re-did it. I called AHS, spoke to a rep and told them the circumstances, then they came that very same day. It was a bad experience on the first one, but it was good for the second time. I would recommend AHS to others. Everything was good.

I was having a problem with my air conditioner. The unit outside the house was frozen solid like a block of ice. I tried to call American Home Shield to submit a claim, but I stayed on hold on the phone for a long time. I finally got the message through to the rep on what the issue was and then he set me up with the contractor who would be doing the repair. The guy sent by AHS came out and examined the AC unit and, initially, it seemed that the problem was with the compressor. The unit was a few years old and used Freon, which was going to be phased out, so he gave me the option of putting a new unit in. I opted to do that and paid the difference. The man apparently did a good job and everything worked out all right. Everything has been working well with the replacement AC. It is a higher SEER unit and it should be more efficient than the previous unit.

I use American Home Shield a lot and I don’t hesitate to keep them. I pay them every month and I'm satisfied all the time. The guy who came out was very nice. He was very professional. He took care of the problem and left. It didn’t take him very long this time, but it has taken forever before. It worked out good this time.

I submitted a claim with AHS online since my HVAC system was having issues. Everything with their website was fine. However, the service provider was the issue. When I initially submitted the order, the service provider came out. Prior to the service provider telling me that I shut the system down, since it was not working properly, they kept tripping the breakers. Something was wrong, so I cut it off, and at that time, it wasn’t that cold. When the heat came out, he turned the system back on and within three to four minutes, he went down and checked out some things and came back up. He wrote up something in reference that the system was off, turned it back on and the system is running fine now. Maybe I was wrong since he was the technician.

My heating and air conditioning went kaput, so I filed a claim online to American Home Shield and it was easy. The contractor they sent were very personable. They knew what they were talking about and gave a very good service. However, I realized that AHS doesn't cover much, even the contractors agreed. AHS called me to give a cash-out option, but it was very one-sided. They told me what exactly they were paying for and they would not do a dime more. There was no negotiation. I ended up having to pay most of it out of my own pocket. I'm not really satisfied with AHS considering they made about $5,000 off me over eight years and they hardly cover anything.

My furnace wasn’t working. I just made a phone call to AHS and it was easy. People showed up the next day and he left his business card and he was very efficient and honest. I believe I would use that company again instead of the one that I normally use. It happened on a weekend and so I was expecting it would take three or four days and it didn’t. I was really pleased with that. The company that I called before I called American Home Home Shield, just forgetting that I had a Home Shield, wanted $138 an hour including them starting to drive from wherever they’re at. So, I would highly recommend AHS to anybody that have appliances. That was extreme and it didn’t end up costing me a hundred dollars so I was pleased. AHS was great and it worked out really well.

I went to AHS online to submit a claim for my air conditioning and it was good. On the other hand, I've always had an issue with the vendor who they call to come out to do the work. I have to call them back and forth to ask them to send somebody else out because I haven't heard from the vendors. One time, it took me a week trying to get them to get somebody out here. But my wife said that the technician that came was the best she ever dealt with and was decent. He checked the duct underneath the house because something was going on with that and he said everything was fine. And then I told him to check the unit to make sure everything was going well with the unit. He said that he checked it, but now, the heat in my conditioning upstairs is not coming out good. Sometimes heat comes out, and sometimes, cool air comes out. So, I got to get somebody back over to check that.

I needed my HVAC system serviced and American Home Shield put in the order. Then the contractor company Custom Heating & Air called and sent out their guy who found the problem with both of my two units. The parts were ordered and paid for American Home Shield then replaced by the contractor. He was on time, was excellent, and actually one of the better ones who had come out because he found a few problems that were overlooked by other companies that came out. The service was good and the experience was perfect.

We submitted a claim with American Home Shield online and we loved their site. Our claim was for our washing machine and everything went well. They answered us right away and sent someone else. The contractor came out and he was nice, very helpful, and informative so I liked the one that AHS sent out this time. We had a couple of follow-ups but it was fine. I told other people about AHS and how good they are. They provide good service and has good quality for what we're paying.

I had a heating issue. I called American Home Shield and the first company they sent out was terrible. They kept dragging on and that took almost two months. Then, another company finally fixed it and that company was exceptional.

The contractors were very friendly and have always done good. They've had to come back several times to get things finished because of parts, but they've always been timely. If I wasn't happy with them, I wouldn't still be with American Home Shield. The plumber was the last one I called in. I had some issues in the bathroom, clogged sinks and a shower. I always go online and submit my repair request. And then, they immediately let me know they've gotten it to a local provider. And then always, right away, the provider that comes out is the serviceman. They always come out real fast. I've never had any issues with American Home Shield for the several years I've had them. It's always been good and I tell all my friends who I know had bigger homes and have quite a few years in the house and appliances, to check into American Home Shield.

The shower’s control valve wouldn’t shut off. I submitted a claim online and they got back to me right away on that same day. The technician showed up and he was very polite. He looked at the problem, then explained what the issue was. He went back to his truck, got the part, installed it and he was gone in 15 minutes. He did a great job. It was a good experience with AHS.

The heater stopped working a week before I called AHS. We had to pay our service fee when it was due as we placed the claim so I had to wait a little while until I had the money, which was fine. I used the automated service system over the phone and told them what’s going on. Then they reached out to a service provider and the service provider called us, which took 18 hours to schedule an appointment.

I filed a claim for a leaking toilet and it still isn't fixed. This outfit that American Home Shield used was terrible. I'm located in Northwest Phoenix. And this plumbing company is out in the Southeast Valley and they only come to this part of the metropolitan area first thing in the morning or last call in the afternoon, which I don't understand. The first time the guy came, which is about three weeks ago now, he saw what he thought was causing the leak. He says, "Well, I have to order a part." And he said, "I'll call you when it's in." I said, "Why do you have to order it?" He says, "I have to get back. When I get back in, I have to order the part."

It's been great with American Home Shield. Their website is user-friendly, and it was real easy filing a claim for my furnace not working. I submitted it online and received a confirmation that a tech was going to be out. He was on time I showed him where the furnace was. He took a look at the problem and everything was resolved in a timely manner. He also addressed some other issues that he saw, and was really friendly too. AHS is a great benefit, and others can consider using the services of their guys.

I had a water heater that didn’t work. The circuit breaker kept breaking. And also, the water heater on the sink wasn’t working. I called the company and after a couple of days, somebody came out and took a look. He was good enough. Both water heaters needed replacing but they've been working great since then. But there was another situation that I had with the pool water heater and the contractors were very unprofessional. My American Home Shield runs out this month and I probably would not renew because of that. I would also advise others not to go with them.

Our air handling unit on our central AC went out during the cold weather. American Home Shield got someone out that afternoon. We were able to arrange it to where we could and get emergency heat 'cause this is a heat pump. The first appointment was to evaluate the heat pump and then the next one was to replace it. It took about 10 days before they replaced the unit but we survived okay. Also, I liked the contractors. They did a very neat job, cleaned up after themselves and did a good job. This is the second time we've used AHS and we've been very pleased with the experience. Some friends of ours recommended it to us about six years ago. We took it out and I'm glad we did.

Our garage door worked fine with the buttons on the wall but the remote did not work. The first guy who came out here was very young. He indicated to AHS that there was a short in one of the resistors, that there must have been a power surge. I am an electronics engineer and when I came and looked at the unit, there was no short. I understand that nowadays people don't really repair garage doors once you get somebody who knows what to do. Also, because of what the guy indicated to AHS, the company wouldn't cover it. I was kind of ticked off because they were supposed to come out and help repair the thing.

I always recommend American Home Shield and it's a great feature because one never knows what’s going to happen. I submitted a claim to them online for our heater that wasn’t blowing air and it was pretty simple. The next day, I got a call. My experience with the contractor was good because they came out, figured out what needed to be done and then they were able to order the part. It took about a week and a half to order the part. Then they fixed the heater, which has been good since the repair. There are times when it seems to be blowing out cold air but then it goes back to hot air so I’m not sure why that is. But overall, it does good and it’s been working.

The water heater wasn’t heating water enough around November. I did the claim on the phone and the process is I call them and they ask me if I have a problem. I tell my problem and then they tell me that somebody would call. And then, that person calls. It was very good and courteous with the AHS representative. I’m satisfied. The contractors were very nice too. It was just one gentleman. He called and he said when he was coming over. He came over and I interacted with him, showed him where the water heater was and he started working. He did a good job. The water heater is fixed and we get plenty of hot water now and that makes things better. AHS is doing a good job. I would recommend it to my friends if they needed a bit of good home insurance. If something goes wrong with appliance or whatever at home, American Home Shield takes care of it good.

The bearings in the exhaust blower fan were bad, so it wasn't spinning and it wouldn't let the furnace ignite. I called in at American Home Shield and did the automated thing over the phone. The contractor got a hold of me the next day and the were on time, professional and courteous. He came, diagnosed the issue and then left. He got the part and was back an hour and a half later and had it fixed. I've been with American Home Shield at least four years and everything's been fine, so far.

I’ve been with American Home Shield for at least seven years, and I have six properties with them. Most of their vendors a really good, but sometimes, they also have mean vendors. Most recently, I called them about a plumbing issue in one of my properties, and I had a bad experience with United Temp., the vendor that they sent. They couldn’t do the best solution, so I had to call a different company, and they did the job. United Temp. has served me before, and they have been really good. However, their management changed two years ago, and now I have an issue with them.

There is NO WAY to contact AHS from their website to file a complaint about either a service provider or about AHS. You can only contact their Complaint Department at PO Box 849 Carroll, IA 51401 by postal service; aka snail mail. The ONLY way to even get that information is by waiting a long time for their "live chat" to give you the address. AHS will take your money for the $75 service call fee over the internet, and you can request service over the internet, but you can NOT discuss the quality of work performed (good or bad) under the warranty or the quality of service from AHS over the internet. You have to write a letter. That significantly reduces the number of policyholders who will remember to follow through or who will not just give up.

My Heating unit stopped working. I called AHS and paid my deductible of $125.00. Their contractor came and told us unit needs to be replaced which AHS will cover. However, some additional changes which comes down to $1680 not covered by my plan. When I asked, "Please provide me a list of items not covered by the plan," but they refused to do so (even I made multiple calls and wasted hours on phone holding). Finally I hired a local contractor and got unit replaced- paid from my own pocket. AHS told me they can only reimburse only $443.00 which is ridiculous. I spend over 3000k to replace the unit. Please cancel your warranty. Not worth it.

I filed a claim to American Home Shield online against my garage door opener that wouldn’t work. The contractor was great, and the performance of the garage door opener since the repair has been fantastic.

We had around 16 guests staying at a lake house that we were renting out on VRBO and they were gonna be there for Thanksgiving. They called and said that the plumbing was backing up which was on a septic tank. I called American Home Shield and asked them if they could get somebody out there. AHS called a few people and they assigned a plumber to us. I called the plumber and the plumber was closed. He was only gonna be available the following week.

Having a home warranty gives me peace of mind. I wish I didn’t have it but it’s better to be safe than sorry. When I submit my claims online, I type AHS.com and go through the whole motions. They ask me for my address to verify my information, then they ask me what’s my problem. The process is pretty fast. I recently put in two claims at the same time with American Home Shield. One was for the repair of my electrical fan and the other one was for the checking of the fan of my air conditioner. We had snow days at the time and the first guy who came for my electrical fan came out right away. The job was over in one day and I was very happy with him.

There were sand coming out inside the pool, so the laterals had to be replaced to make it function properly. I called in because there have been so many problems with American Home Shield. And unfortunately, you’re not allowed to have much opportunities to communicate with anybody via email. Another email to somebody and they do not reply, which is the most inconvenient thing in the world.

I submitted a claim online for my furnace's fan which stopped working and the guy American Home Shield sent out was really good. The unit is now working perfectly, just like I expected. The experience was good and I enjoyed it. I always recommend AHS and already had several friends sign up.

I've been with American Home Shield a little over five years, and I've had some communication issues with them in the past. When you make a claim, they may tell you to go ahead and give it a minute and then call the contractor to set up an appointment on that. Most of the contractors get very mad when they do that. The contractors would say they haven't gotten the request yet, it'll be a while before they get the request and they'll call you when they get it.

We needed some plumbing services and my wife tried filing a claim to American Home Shield online but there was an issue there so it was done over the phone instead. The technician AHS sent was great. He showed up on time and took a proactive approach. There was one problem that he also solved and was able to complete the service even though he didn't have exactly what he needed at the time. Unfortunately, one of the pieces which he said that there was some risk on broke yesterday morning. So, he did three different things and the other two were perfect. AHS do not cover some of the services that we thought would be covered. And we've had some issues with our account due to some confusion on the billing process.

Our furnace wasn’t working. I put the call in. That was an afternoon and I got a call from the company the next day to schedule. And I think they came the following day, or I may have even gotten a call that same day. We usually haven't had it that quick, and then they came that next day. In fact, we only went one night without heat. Everything was perfect. The contractor was professional and quick, and fixed the problem right on the spot. He was able to answer everything. The furnace is working fine now. I think AHS is worth it. I just think of the times when we've called before, and we’ve had to call a company on our own to get them out here that day or next day because they couldn’t have anybody come out for several days. We had a plumbing issue one time and it was going to be days for AHS to have somebody come.

Some company came out before and my plumbing issue was supposed to be fixed but it started having the same problems afterwards. I had to call in again to American Home Shield and the contractor that came out the second time, on the same problem, seems to be okay. They gave very good service. I’ve had AHS for years and the one thing I have against them is I have to stay on the phone for hours and I’m not capable to do that. I work and I cannot stay on the line. I’m not by a computer all day where I could get on and put a claim online. So, getting a hold of them for any customer service is very hard, but once I get a hold of them, they’re wonderful.

I had mildew on the sofa and it was water-damaged, but the mildew had gone through downstairs and it got my sofa all messed up in the back. Flood Masters was sent out by American Home Shield and they did the evaluation of all the furniture. The rep took pictures but they had everything included except the sofa. He was also upset because I had people coming from the carpet place but he wanted to do everything. So, he was dissatisfied because I had somebody else. I called my son to call State Farm and they told him to send them a picture out and he did. No one got back with me about that.

I filed a claim online and navigating AHS' website went fine. My dishwasher was leaking and the contractor came over was very good. He discovered that the Cascade product that I was using caused too much foam and told me to stop using Cascade dishwasher detergent. Everything's good with American Home Shield and I would tell my friends to get it.

I had a water tank fail and since it was much quicker, I went online and submitted a claim with American Home Shield. The contractor was great, professional, and timely. They called right away and came out to look. They told me what was going on and then they said they would get something ordered. And within three days, the repairs were done. The contractor even hauled everything away and they did an excellent job. I was very happy with everything that happened. And since the hot water tank was in the garage, they didn’t do any draining until they had the tank there and ready to go. So, we weren’t inconvenienced at all. I would recommend AHS.

I filed a claim over the phone to American Home Shield for my dishwasher. They’re very quick to get back and very quick to get some contractor ready for me. The contractor who came here was very professional. He checked our dishwasher and verified what the issue was. It took a week to get the piece needed but overall it’s a good experience. My dishwasher is now working great. They sent an email to say that the technician was going to get a hold of me. It took a couple of days extra to actually get them out just because I didn’t call them. I thought they were going to call me. But that was my only concern and I highly recommend AHS.

American Home Shield has done a good job recently. I have a water heater and the thermocouple had gone out, so they sent someone over here, replaced it in about 10 minutes and I was back in business. It was a piece of cake. The tech was totally professional. He was training a guy as well and both of them were very sharp and customer service oriented. They were excellent. It used to be painful to use American Home Shield because it would take so long and the communication process wasn't very good, but they upped their game a year and a half ago. I had to use them at that time and I got a call back in half an hour, which had never happened before.

I had a leak in my toilet and I wasn't sure if it was covered by my American Home Shield warranty. I called them and their rep had to look at the information on my contract and told me that leaks were covered. So, he set up an appointment. I also asked him a couple of questions and he answered them. The contractor that they sent investigated what the problem was, did what he had to do and got the toilet fixed. Everything was good and I would recommend AHS highly.

I've been paying with American Home Shield for about seven years because I live in a 52-year-old property. I know that things are going to start to deteriorate, so I've been keeping Home Shield as a protection for me. After being here for 40 years, something happened with the electricity but then I thought, “Well, I'm covered.” AHS sent one guy out and he went through the whole house. He was very thorough. He said I’ve got wires that are crossed but I said that I didn’t do it. He said, “Well, whoever you had doing something here, they did it." He also said he didn’t think AHS would pay for it because it's part of my contract. That was something that is eliminated.

American Home Shield has been very good to me over the years. Recently, I had to file a claim for my heat pump and they took care of it. The company that came out was very good. It was snowing and yet they came and helped me. It was a lifesaver. Since the repair, everything has been okay. But I got to get somebody to go down and turn the little light off. And while I've been very happy with my experience with American Home Shield, I wish their fee doesn't go up per visit. Our monthly premium went up every year. Additionally, I wish they covered more on Freon too.

My heater had an intermittent fan activity so the thermostat wouldn’t hold at the proper temperatures. I submitted a claim with American Home Shield online and it was straightforward. I did it over the weekend and I got a call within a couple of hours. I got the text setup but I had to wait a few days to get a part. It was several days before they got there but it was fine. There was a circuit board that was failing. The tech checked and he tried a part that he had but it didn't work so he had to order another. The tech came back when the part came in about three days later. So far, so good. It's doing a better job of keeping heat within the range that I put in on the thermostat. This one was all satisfactory and now, it is very consistent. I recommend them.

My most recent claim with American Home Shield was opened up because of a pressure regulator that was found to be bad after the installation of a water heater, which was a previous ticket for them. So on the initial case they wouldn't cover it because it wasn't initially authorized the first time, which infuriated me because it didn't have the one problem until they tried to fix the first problem. I was out of more money and more days, waiting for a plumber and potential issues with my water system.

Everything went in one week and I had several claims. One was my refrigerator. It was leaking water. The gentleman came out and took care it. Apparently, the model of refrigerator that I had had an old drain plug that was faulty from the get-go. So they replaced it with the latest model for that particular refrigerator. And then I had a dryer claim. The contractor cleaned it out and switched out the heating element. Then I had another claim with my heater, which is powered by propane. It was an igniter issue and it failed to come on. The gentleman came out and took care of the issue. But then I had to call them back and he took care of something else. He said he was going to order some parts and everything seems to be working okay now.

I had a heating unit that kept popping the circuit breaker. I submitted a claim to American Home Shield online and it was easy. Then someone reached out to schedule an appointment within six hours of the same day. The contractors who came were friendly, helpful, and got the job done quickly and easily. So far, my heating unit has been great and my experience had been mostly positive.

The tech came out for our claim about the electrical and he really knew what he was doing and got it fixed right then and there. However, we have an ongoing affair regarding our refrigerator where its back kept on freezing up and freezing some of the vegetables. However, the rest of the refrigerator still works so I was chill about the whole thing. I submitted the claim online and the repairman said to give it a week and if it's still freezing up, I just go online and let American Home Shield know. The good news was that I only had to pay one $75 fee to have the repairman come out. The tech that American Home Shield sent was very nice. I was impressed because he was super good and each time, he'd call ahead to confirm he is coming. He had to come out three times because it was a matter of trial and error and trying to figure out what the problem was and fixing it.

My heat didn’t work in the downstairs part of the house. So, I put in the claim and the contractor came in a timely fashion and assessed the problem. They determined that I needed to have my heat pump replaced, and they had to go through approval ordering, etc. They came and put in the new unit the first Friday of January. I had no heat in the downstairs of my house during that time because there was a sparking situation and the house could catch on fire. So, I turned off the breaker and they replaced it and then the inspector had to come. He rang my doorbell but it was not working. He had to come back the next Friday because that was my day off and he decided that I needed to have a different breaker. They came and replaced the breaker today and I’m waiting for the inspector to come back again.

I have a thing going on with AHS right now for some electrical issues in the house. It's an old house though and the contractor already came before but he hasn't got back to me since he's confused with what's going on with the issue. I submitted that claim online since it was hard to get them over the phone. They could improve getting in contact with them. The longest I've been on hold on the phone was 20 minutes. I decided to go to their online site, which was easy to use. I actually needed to get online to change some stuff on my account but I can't 'cause it was hard to get through and I have to speak with someone at AHS.

I most recently submitted a claim online to American Home Shield because there was a hole in the hot water pipe from the hot water tank. It was very pleasant with the contractor. They were prompt, knowledgeable with what they were doing, and they had it repaired in no time and everything's fine since. I'm quite pleased with AHS. It's been a lifesaver and it's absolutely worth it.

I have three properties with American Home Shield warranty. Filing a claim with them was fast. Once I submit a claim, I'll have somebody calling me within 24 hours. I do everything online unless I'm away from my computer. It's quick and it is connected to email on my phone. Their contractors have been good, especially when I don't know what's wrong with something just like what happened to my dishwasher. They came and told me that the issue wasn't the dishwasher but the plumbing in the sink.

I had a pipe in the wall that was broken and water was coming out into the floor. I called to make a claim and the rep I spoke with was nice. She did everything she could and called a plumber out. When the plumber came, he just stood there in the middle of the floor and said, Oh, we’ll have to tear your foundation up,” and he said “I’ll have to get with American Home Shield and they’ll call you,” and then they’ll get back with me. When I still hadn’t heard anything three days later, I called AHS. The girl called them, and she could not get them going either. But she called D&D, and they came right on.

I had a claim for the washer two months ago and the young guy who came out looked like he was 19 years old. But he was professional and well-dressed. He presented himself very well and it was just straight business. I was surprised. He said that I needed a motor and that he would submit the claim and come back within four days. He got back in a few days and was out in the garage for an hour. He did his thing and informed me when he was done. It was great.

On January 1, our heat went out and in that emergency situation, American Home Shield was great and on top of things. I submitted the claim online and as soon as I did it, I got a call from somebody. Everybody helped me right away and they were okay in the repair. We also had to have an electrician out here. I called them immediately and there was an electrician out here the next morning. But the heating company that they had come in was here eight times before they finally fixed it and fixed it right. Each time that a guy came out, he said it was something different. I was frustrated. The last guy they sent out here was the one who knew what he was doing and he got everything fixed. It was not American Home Shield that I had a beef with. It was the contractor that they had.

The home warranty came with the property when we bought it last summer. Our heater was not working and I filed a claim to AHS. There was no air flow out of the vents at all. My interaction with their rep went well and the claim was handled in a timely manner. Their contractors replaced the blower. I was there last Friday night and I could feel the air flow. It didn’t feel warm, but it didn’t feel cold either. I turned the heater back to 65 when I left, so I'm going to see how much is running when I go there tonight.

Complaint to AHS: First I'd like to say that I have been a customer of AHS for over 10 years - I was at a different address in Edison and then moved to my current address. I've always been satisfied with the work I have had done although I think your prices are increasing too much. However, on July 24, 2017, I had a new garbage disposal (since the old one was faulty) installed by Hanna's Mechanical Contractors, Inc., Dispatch **, (sent to me by AHS). It only took about 30 minutes and the job was done. I had to pay $103.00 for the co-pay (now they charge tax on your co-pay which I think is totally unfair). Just yesterday, I turned on my kitchen sink faucet and water came pouring out underneath the sink into my cabinet. So, I called AHS and asked them to send me a plumber.

The drain pipe for the washing machine was stuffed up. The contractors called and said they were coming out. They told what was wrong and they fixed it. They did a good job. I’m satisfied with American Home Shield.

I blew a motor on my furnace on my heat and I submitted a claim to AHS online. The contractor they sent has been out before for other problems and I’m glad that they send the same one. The furnace was fixed in a matter of hours. He’s a great guy, he’s knowledgeable, he gets the job done, and explains to me what he’s doing. I would be happy to recommend American Home Shield to everybody. The only thing they need improvement on is when you are trying to call and get a hold of them verbally, person to person. The wait time is outrageous. In my opinion, they ought to do what a lot of companies do, a habit where you leave your name and number and they call you back instead of sitting on hold for 10 to 15 minutes.

The door on my dishwasher won't stay closed and I had four different companies sent by AHS down here working on it. The contractors were all nice but they couldn't fix the problem. The last guy who was out to work on it was here three times. He tried something but that didn't work. He came back and tried something else and that didn't work either. He called American Home Shield and he asked them if they wanted him to replace it or to try to repair it. AHS sent him some more parts and he came back and put them in but the dishwasher still didn't work. He said he couldn't do it anymore and that was all he could repair. The dishwasher is still not working and I'm waiting for American Home Shield now to figure out what is going on. They're going to replace it if there's nothing they can do to it.

I had a leak in my water heater and American Home Shield got somebody to check it. I called AHS first and the rep I talked to was great. Then I had to give my signature for the paperwork online. The contractor was very informative and polite. He educated me to a lot of what was happening because I've never gone through this before. They bought a unit and brought it over and installed it. It was great service. Everybody was nice and everybody was right on it. Two contractors came to do the installation. They had the material they put on my carpet all the way up to the stairs so they wouldn’t hurt or damage my carpet. Also, they were very considerate of my walls and they never even got close to them. They were really careful with my place and that was really important to me. American Home Shield was great in every aspect and have done well with me and I would recommend them.

There are things that I don’t like about AHS. Number one is that I can't get exact or quality replacements when I always buy quality stuff. AHS did not replace my kitchen sink with what I had and so it doesn't work properly. The other thing is that I can’t seem to get the fireplace covered. The contract states is I put and install something in the house, it’s covered. But with the fireplace installed and in the house, it’s not covered.

I'm glad I got American Home Shield. When my toilet wasn't working properly, I submitted a claim with them and the guy who came in assessed the situation. Then he replaced the defective part and it didn't take him 10 minutes to make the repair. There had been no problem with it ever since. I usually submit my claims to AHS over the phone and their representatives were always good and pretty accurate. Sometimes, it took a long time for them to take the call because everybody was calling all at one time and they were busy. But their service was worth the wait. The contractors they have sent were very professional, too. I had another issue with the garbage disposal and just like the plumbing issue, the contractor came in, assessed it, and replaced the part. He was in and out.

Everything has been going well with American Home Shield. Every time I have a repair, they are prompt in getting back to me and I haven't had any trouble with them. I typically submit my claims online. I fill in what the service is needed. Then, I will get an email back almost immediately, and they'll tell me when the company that's servicing will contact me. The last claim I had was for my refrigerator. Slowly, it would not dispense ice. Then it got worse where it wouldn't dispense at all. I have recommended AHS to several people. When I had to call them, their reps have been very good, prompt, and very courteous. The policy is well worth the cost and the contractors they sent out were good, except for the first one I ever had who was slow in responding and didn't get back to me after the initial contact.

The thermostat in my heater needed to be replaced. Filing an online claim with American Home Shield for it was really easy. It was Friday night, and I got a call Saturday morning that they could come out. It was a really big shock since I didn't expect to hear anything from anybody. They said they would give me a callback within 24 business hours, which usually means the business day so I didn't expect to hear anything until Monday. The contractor was really nice and friendly. He called me to let me know he was coming, which is a big help since we work during the week. We also got a text before giving me a time when he was on the way. Then, the repairman showed up at the house, came in, fixed the problem, and made sure that it was working correctly.

Our dishwasher was not working so I submitted a claim to American Home Shield. I did it online and it was fantastic. The contractor came and he had to order some parts. When the parts came, he fixed the dishwasher but then after he was done and my wife started using it there was a weird noise. I had to call again. He came, checked and said the motor is going away so we need to order the motor for it. The noise is still there. Our machine was so quiet that basically if it was running you couldn't tell it was washing. But now you can tell something is touching something. Even so the contractors were fine. They were also nice and very professional. We've been telling our friends and family about American Home Shield. It's one of the best services within our family. We've been with them for a long time and we are happy.

Last year, AmTech came out to fix again my oven. The heat shield broke when the microwave was on clean and the guy ended up spreading broken glass all over our kitchen. He communicated relatively well. He was just extremely careless. I ended up cleaning it up too. In my last dealings with AmTech, I had called American Home Shield and requested them not to send AmTech again but they still did which was so annoying. I put a claim in on December 14th and very quickly, somebody was assigned. He showed up three days later and said he’d get back to us when the parts were in. Two weeks later I started calling for status and I got no response from AmTech. I called again and they didn’t know why it hasn’t been processed but they said they would have the manager contact American Home Shield. But every time I try to call American Home Shield, I have to wait on the phone an hour to unlimited amounts of time and I don't always have an hour.

American Home Shield has done a couple of things for us. The contractor that fixed the refrigerator was excellent and the other companies we dealt with were fantastic. Then, when something went wrong with one of our AC units, we called AHS and they sent a group of people in. They said what was wrong then we went and checked, and they were right. They said that the part needed to fix it didn't exist anymore and that they were going to modify some stuff upstairs and charge me $1,100 add-on to whatever my fees would have been. It should have been covered except for our $75 deductible. I said that that didn't make sense so, I called two other HVAC companies. One was my friend and one I didn't know. They both came in and found the part within a couple of minutes.

I’ve been paying for American Home Shield for about two years. I submit claims over the phone and it's easy. I recently made a claim when the ceiling fan and the light switch went dead. It was on the fridge, and the microwave plugged in the plug and they said it needed a separate plug. So, they fixed the light switch but they had to run a new line for the other one and they said that AHS didn't cover that. The repair went 100% as far as the light switch went, but as far as the fridge and the outlet going to it, it’s still the same because they said I needed another line. The reps were great and the contractor knew what he was doing. They did a great job overall.

I've been with AHS for two years now. I called them to submit a claim for our reversible heat pump. It was more personable when I speak to somebody and the reps that I talked to were very polite. The contractors were very courteous, clean and tidy. The interactions with them were good. The first time they came out, they were fairly quick. But when they left, I had a problem. The fan started squealing badly to the point where it was getting ready to lock up, and so I turned it off. Then they came back out and checked it again. They fixed it, but then, it was louder than normal. So I asked them about that and they said that they couldn’t come out just because it was loud. They said it was because of the RPM. It was a newer motor than what they took off. But it’s working fine and I’ve got heat.

When creating a new ticket and even checking the status, American Home Shield's website is really good. It's user friendly, too. I submitted a claim for my garage door and the contractors who came over were very good. I had to call them the second time because our heating system was not working as expected. They came and fixed it, and were very professional. Anybody who has come through American Home Shield has been great. They provide great service and that’s why I kept it and I am planning to keep it as long as I have this home. I always recommend American Home Shield to my friends and to whoever has a home. Almost everything in my home is covered, and I don’t have to think about getting different warranties for different appliances and all.

My HVAC had a coil leak, so it was blowing cold air and would not shut off. So, I called American Home Shield to submit a claim, and their representative was pretty good. They also got me a good rate on my new HVAC system. The contractor that they sent was also pretty good. In fact, it was installed in two days, so I didn’t have to wait. However, there was only one person, and he got here late. He had another brand-new install prior to us, so he arrived a little bit in the evening until about 1 o’clock in the morning to finish up. But other than that, he was an excellent technician. So, I think that it would be more practical if they had a team of two, so they won’t have to send one person out. It was freezing cold and dark, and I think that if they had a team of two, maybe they could have gotten the other installation, as well as my installation, done quicker.

My oven shuts off by itself and the assigned contractor fixed it while we tried to clean it. And it was working when they left but the oven now started having the same problem. So they’re coming back to replace a part. And I’m also a little disappointed that they’re going to replace the part just to make it functional but they’re not going to match the part that I have. I have a white oven and they said they can only get a black one. I filed these claims online because the last time I tried to do it over the phone, I was on hold for more than an hour and a half and had to hang up. It’s a smoother process if I go online and the website is okay.

I had a water heater that started leaking, and I went to American Home Shield website to file the claim. It asked for my address and what the problem was, and I clicked “water heater”. Then I got an email that tells me who the job had been assigned to, and then I can work with them on the scheduling when they were due to visit. That all worked and my interaction with the contractor went extremely well. He was courteous and he did a good job. However, getting an authorization, because the whole water heater had to be replaced, took longer than I expected. I called American Home Shield to find out why there was a delay. The water heater is fine now, although I have to turn up the temperature because they didn’t have it set high enough for my liking.

I've been with AHS for 17 years and I've never had a problem with them. I recently submitted a claim online when my washing machine wouldn't spin. That has always been easy for me to do and I never had an issue with submitting a claim from the stand point of doing it online. The contractors had to order a part which took about five days, then they called as soon as the part came in and scheduled the repair. Everything has been running fine since then. I'm also fixing to get AHS for my parents who are up in the age and retired. I'd be paying the warranty for them so they don't have to worry about some repairs. I know some of it would be pro-rated, but at least my parents would have something.

I had several issues with appliances and the plumbing. But the biggest issue and the most important thing with American Home Shield was getting someone on the phone. The worst thing about this was that when I called, I was on the phone for 30 minutes, then somebody answered the call and I was put on hold again, then I got disconnected and the whole process started again. I had to wait an hour or more before I actually spoke to somebody on what was wrong. The last time I called and it took a long time to get through to someone, I did not wait anymore to speak to somebody.

American Home Shield gets these people who are an hour or two away from us and I don’t get local people. The workers were knowledgeable but it took three days for them to get here the first time. They came after four days and then put a part in. That same night, the heating unit went out again. The technician said they couldn't fix it until they put certain parts in and American Home Shield won't let them. It was another week before they got everything in. All in all, it took three trips for them to find out what the problem was with my heating unit and get approved. We've got heat now but I asked for an invoice because I upgraded and I haven’t gotten all the information I want from these people who serviced me.

I had a secondary furnace that wasn’t working and AHS' folks came out and checked it. They gave me a diagnosis that it was frozen up, but I just thawed it out and it works fine. Nothing needed to be fixed. But I submitted the claim online and that was easy. The contractors who came out were nice and everything was fine. I’ll gladly use them again whenever I need it. I’d recommend AHS and it’s worth the money.

My heater in my basement was not heating the basement enough and it was basically blowing cold air. The tech that American Home Shield sent told me I had a heat pump and there was nothing wrong with the system, that it was the way the system is designed to work. I also had a problem with the air conditioning unit before as it was blowing hot hair. They came out and they changed something. I have filed claims online and on the phone. The navigation on their website is easy, while the phone does not take long and they treat me pretty well. Our experiences with the contractors have all been positive. It’s a pretty good deal if you just moved into a new home and that it’s a good idea to have a home warranty.

My 15-year-old electric dryer was not working recently. The technician came, checked it and tried to repair it but it did not work. So he ordered a part and replaced the old one but still, it did not work. He said he had to go for some more replacement. I asked why not get a new piece instead of repairing it. They said that if it can be repaired, they have to repair it. I was not willing to take that because even though they repaired the unit with another part, it could break down again in a few months. I asked them the repair amount that they could offer me so that I would pay from my pocket and get a new one. They offered me a minimum amount and the remaining amount went around. It was resolved and I got a new dryer with my money.

When I called AHS, I had to wait up over an hour before somebody answers the phone, which was ridiculous. Nevertheless, the contractors who came out were prompt about contacting me and everything was excellent with them. The heater has been working since the repair. I would tell other people to be careful and make sure they know what's covered and what's not covered when dealing with AHS.

I filed a claim with American Home Shield because my refrigerator was leaking. I guess a hose went bad. A gentleman came out and I had a very, very nice experience. He went to the basement, disconnected the water, which we had tried to do on our own. And had to order parts. He nicely called to reschedule and came back with the parts and got it running. He gave me some advice to make sure I depressurize the filter or turn off the water, so that it depressurizes to put the filter in, which I had never heard before so that was helpful.

I had very low pressure in my kitchen sink faucet and it was almost down to a drip but the other faucets in the bathrooms were running appropriately. I called AHS and I didn’t have any problems making the claim. It was fast and easy, and I like that I was able to receive an email confirmation when the technician was on the way. The tech was polite and explained thoroughly that he couldn't fix the faucet the first time because he didn’t have the right part and had to order it. Within the next couple of weeks, another appointment was set up and he fixed the faucet. It’s working much better than it was before I filed the claim. The only problem that I have is that I don't agree with having to pay the $100 deductible when I pay so much every month. I thought that my monthly fee would cover repairs. I don't know if having a plumber come out would have been cheaper because I pay so much every month and I pay a deductible on top.

When I had left the house in evacuation, I had windows opened and cracked and the air conditioner turned on. It was night time. So when I got back, the house was all smoky-smelling. My heater had been working before the fire but then when I got home a week later, the heater wasn’t working and I didn’t want to run the air conditioner because I didn’t know if it has been going off and on during the evacuation period. I called American Home Shield up and I didn’t know if anything was going on with the air conditioner but I didn’t want to turn it on but the heater, I had checked it December 1st and it was working and it wasn’t working. They sent out E & A Mechanical and they gave very good service. It turns out that the heater just need a couple of parts so I had to wait for those. And then they had to wait for me because I’m not home a lot but their service was very efficient.

I’ve had to use AHS a few times. They did the air conditioner then the heater this past year. I had somebody come out to do my dryer too. Everything’s in great working condition now. AHS is good and they come out and fix the problem. I've had them for years and I have had no problems except getting through them and getting on hold forever. When I finally did get somebody one time, they gave me another number and that number works fabulously. It rings a couple of times and then I get through with an operator in about a minute. With their regular phone line that I call in, I had about a 20-minute wait. It was horrible. If they’re that busy that they need somebody to wait 20 minutes, that’s ridiculous. They should have a better answering service and have another number.

Our refrigerator was leaking and our microwave shut off automatically after two seconds. The claim was perfect. I went online, paid the $75, and they scheduled the guy to come out. The guy that came out was very talkative but he was very polite and knowledgeable. He fixed the refrigerator really quick and then submitted the claim on the microwave 'cause there's nothing he can do about that. It would cost more to fix it than it would to replace it. I'd recommend AHS. It's been about seven or eight years that we've been using them or since we got the house. Without a warranty, it would be too expensive.

Two outlets in the house were out, one in each bathroom and I tried to troubleshoot a little but it might have been a bigger thing that I don’t want to get involved with. So I submitted a claim with American Home Shield. I usually call them but because it has been such a cold winter throughout most of the states, things have been happening, and call times have been longer so I decided to use the online for a change and it worked out well for me. Vlad of VLP Electric came out and he was the nicest person in the world. He did a great diagnostic on our house and the problem and told us what were the possibilities of why it didn’t function. Then, after it was repaired, he explained what he did and how we can alleviate this in the future. He was out of our house within 30 minutes and he did a fine job. I couldn’t ask for a better service than him.

I've been very happy with the service of American Home Shield over the years. We had an electronic keypad on our oven which can turn everything on and off and the timer evidently had a short. I called it in and they had the entire keypad replaced. I submitted the claim online and it was the first time I did it. I like it, but sometimes I prefer to talk to somebody. I've had problems in the past where there were changes that were made to my account number, so sometimes talking to a person is a little easier to check than having to figure things out. Their people are very helpful. They open the claim up for me, let me know the particular vendor that’s going to call me, and then I sit back and wait to be contacted by the service provider. I had a gentleman that came out to evaluate the oven and had to order some parts, and it was the same guy that came back to replace it. They were very nice and professional.

I have had this policy for almost a year and every time I've called there has been a problem. The most recent was a pipe leaking in my ceiling. I put in my request Friday night and the repair was finally done today. That's 4 days with turning the breaker on and off on the pump and water running down my wall. The wait times for service technicians is unacceptable and the wait times for a representative to answer a call is always an hour or more. Unless the problem is of the utmost simplicity expect some kind of snafu. The service companies being used are subpar and this stems from AHS being late paying (this feedback from a reputable company who had worked as a provider). AHS needs to shape up. They also need to add an email address to their "Contact Me" site.

In Dec. we had a plumbing issue. Called AHS and they sent someone out. They fixed the problem but left the hole in the ceiling where they had to access the pipes. They said they would send someone out to finish the repair. No one ever came back. Called AHS twice now and the contractor keeps telling AHS they fixed it. Today I called and now the contractor is saying they were confused as to what was left to do. Really? AHS should have called another vendor to get my repair work done asap. It's now mid-February and I still have a hole in my ceiling which continues to cause my heating bill to go up! I've heated my attic now for 2 months! I am extremely disappointed in AHS. Never had this experience in the years I've been with them. Is something going on at AHS?

AHS is good customer service-wise. My only concern is that the people or companies they are using don't have enough experience. A perfect example was when I had a water leak from the ceiling and I called it in. I asked them to find out where the water leak was coming from. The first guys said it was the grouting. But another guy came in and said it was a pipe leak. When I called AHS, I told them that it was a pipe leak and it should have been covered under the warranty.

There was water gushing out of the furnace so I called American Home Shield. The problem was due to a humidifier that was on the furnace. The contractor said that it wasn’t covered because it wasn’t actually a part of the furnace. I just turned the humidifier off and it’s not functioning anymore. But when my stove broke and they couldn't find a part, they replaced it. They have been good in that department so I can't complain too much. I also had a dryer repaired and I can't believe that they spend so much money on parts as well as two or three visits rather than just replacing something. But it's working now.

American Home Shield never covers anything. Contractors would, more often than not, come out and say one of two things. One, "That isn’t covered, but we’ll be happy to fix it for you for so and so number of dollars.” Or two, “Nothing’s wrong with it.” I usually submit claims over the phone and submitted one for our General Electric oven, which was not heating properly. The tech came out and said that the motherboard needed to be replaced. They replaced the motherboard but did not cure the problem. They came back out, tested the oven, and said everything was fine. It was not and never has been. The oven does not heat to the required temperature. In other words, I’m crazy, but they’re not. There has been a couple or three claims that I’ve had also had problems with. I haven't had much good experience with American Home Shield and I’d recommend others to check other available service companies.

I had to call American Home Shield again because they’ve been emailing and sending me a letter which I understood already before but the one thing that I want them to pay attention is that my water heater needs some attention. And they’ve been telling me “No, your faucet is not included in your claim.” I said that I am done with that.

I submitted a claim online recently with American Home Shield and their website was good although it was a little tricky as far as the service is. When picking a service, when you check one all the rest of them go away so you pick one service at a time when you start. If I needed two things I had to put in two orders. The most recent claim was for my heating service and the contractors came out explaining to me exactly what was going on and fixed the problem. Things has been working fine since the repair.

We've had American Home Shield for a while and they have always come through for us. I had an issue with the furnace during the cold snap. The furnace wasn’t kicking on so I submitted a claim using the phone app. It was pretty simple and quick. Then someone called me, and it took AHS a day to send someone out. The first guy that they sent couldn’t repair the furnace, so they had to send a specialist out. But both guys were really nice, very helpful, and very informative. They kept checking with me, and they were able to get the furnace to work during the cold and it is now turning off and on like it is supposed to.

Our furnace was inoperative so I filed a claim online to American Home Shield and the contractors they sent fixed it. They were all excellent. They were very responsive, very respectful, on time and they did the job. It was a good experience.

My toilets were running, so I went online and submitted a claim with American Home Shield, and I liked it a lot. It was very easy and was user-friendly. AHS was able to get a plumber out and take care of the problem. They contractor was nice, professional, and the toilets have been excellent since. I had a good experience with American Home Shield.

I didn’t appreciate the way that we were treated by American Home Shield the first time. Constantly on the phone, unable to make contact on the phone, on hold forever, and then didn’t answer my emails. When the bathtub didn’t work, the guy came and fixed it. I paid him $75 and we never heard from him again. But American Home Shield cashed the $75 check. I haven’t had real good experience with American Home Shield. My tub is still broken. I had no problem with the guy that they sent out here. I just had a problem with American Home Shield and their customer service.

The toilet in my downstairs guest bathroom didn't work correctly. My husband and I are 74 and 73 years old, and we don’t use a computer so we have to call directly and it takes over an hour to get through American Home Shield unless I call at 8:30 in the morning where I am on hold for about 15 minutes. I put up with it because if I need American Home Shield, then I don’t have any other choice. I understand most of the people in the world use the computer and the internet now, but there are still some older people that don’t.

I noticed our tub was leaking. The contractor American Home Shield sent came out and looked and changed something. They said that I needed to re-caulk the tub a little bit and I haven’t finished redoing that. And they went on and off and cleaned. I guess I had some slow drainage on some other sinks. I recently just bought this house about a year ago so that’s where I ended up with American Home Shield and they resolved my slow drainage stuff.

I submitted a claim with American Home Shield regarding my water heater and a leaky pipe. I called them and they asked me if they would be contacting me. The contractor came out and took care of it very quickly. They were on time, they were very nice and they looked at two things I asked them to look at. The heater has been working fine since the repair. American Home Shield has done what I've asked them to do in a timely manner so it has been good. We have been satisfied with the service we’ve received and we have renewed our contract for this year.

Something went wrong with my heater and it wouldn’t cut off. I submitted a claim to American Home Shield. This time I just went online to submit it. I tried to do it over the phone and they put me on hold forever. And the time before that, I did submit a claim and it took me two hours on the phone to get through. And when I got through the first time after an hour, they hung up on me. And so, I called them back, waited another hour, and finally got some results.

American Home Shield takes care of my problems. I phoned in a claim for my heating system that wasn't working and the contractor that AHS sent out was good. He knew what he was doing and got it fixed.

We smelled something burning from the heater so we turned it off and then we submitted a claim online to American Home Shield. We had to get the part that sticks the heat and then we had to get an electrician to come and fix the emergency switch for the heater. However, the first guy that American Home Shield sent couldn’t do both jobs so we had to wait for the electrician. Hopefully, next time, American Home Shield just send one person to fix both items and I won’t have to wait.

My heater would not stay on and submitting the claim online for it was easy. The contractor came in, knew what he was doing and did what he came out to do. However, the heater's not heating again. We have cold weather down here and the heater is not warm enough. I'm going to call American Home Shield and check, but I've been having problems getting through. Otherwise, the service that AHS provides is good and I would recommend them highly.

On a Saturday, I noticed a problem with the heat pump downstairs. It was fixed the following Tuesday. Air Medics came. They’re the heating and air conditioning people. They’re always on time. They know what’s going on with the system and fix it easily. The only time I ever had to actually wait for a couple of days to get it completed was when they came and diagnosed it. It was for the upstairs about two or three years ago and they had to order a major part that they didn’t have in stock. And it took about three days to get in. But, as soon as they got it in, they got installed and everything was working fine.

I call and then leave a message when submitting a claim with American Home Shield. My husband did it online for the electrical problem and it has been resolved. For our claim on the furnace, they replaced the whole thing and I was very pleased with the service. AHS always sent out the same company and they have been wonderful. We've had good experiences with American Home Shield and if you're buying an older home, I'd recommend them.

A little cat went down the drain and pretty much clogged the bath tub. I submitted a claim online with American Home Shield and the tech called me before the scheduled time. Then he came in, looked at it, and had it fixed 20 minutes early. The tub's performance has been excellent since the repair. I have AHS for four years now and so far, my experience with them has been pretty straightforward every time.

I used to be a realtor so I've always had American Home Shield. And they were recommended by a realtor in town so they're the best one. We've been in the house for 12 years and they've been really good. One time, there was a horrible noise in the washing machine. I submitted the claim online and the site was easy to navigate. The problem with American Home Shield is you can't get through to them if there is any change. They always say they're busy, and that's absolutely horrible. I'd love to see them do what some banks do where you put in your call and then somebody calls you back when they're free. I waited almost an hour one time because they hadn't fixed it properly on another item and I had to have them come back.

On our old contract with American Home Shield, we had some bad experiences in San Angelo before we moved to Georgetown but they were all the vendor and not American Home Shield. But on this contract, we've had one call and it was positive. We were having some thermostat issues and in less than 24 hours, they had a vendor assigned to us and we had been contacted by him. He came out two days later and gave us the information we needed. He was able to manage our expectations.

American Home Shield's contractors came out twice and worked on our plugged shower drain. They got it somewhat relieved and it still is not perfect but it wasn't their fault. They couldn’t get a snake to go through a certain part of the drain. They left us with some stuff to pour down the drain. They poured half of it down and we’re working on the other half to see if it will finally clear it out before we call again.

My furnace was making a really loud noise and the gas pipe that goes into the furnace was rattling real bad. It scared me. But come to find out, the way my furnace is set up, you slide the filter on the side. Apparently, one of the old filter pieces broke off from it and it got up in the fan. That was causing it to shake real bad. The contractor who came was professional. At first, he thought he was going to have to replace fan mode. But when he looked at it carefully, he saw a piece of paper sticking out the fan. And that's where the filter part came from. After he poured it out, it stopped. So, the guy was real good. If I ever have any problems, I would love for him to come back again. It was an easy repair and I paid $75 for it.

Sometimes, my experience with AHS is good. But nine times out of ten, it’s not. I’ve been with them for over 20 years because I have some rental properties and I’m too good of a customer for them to have me wait. I understand running a business and I know they have to be careful, but they should fix problems and not put a band-aid on them.

Ever since I bought the house in 2013, I've been using AHS. Their coverage is better than the other company that didn't cover my well pump, any parts of my above-ground pool and garbage disposal. And it took me about an hour to cancel with this other company. It was about $30 cheaper with them and American Home Shield is $75, which it went up about a year and a half ago. But Home Shield has been good with the problems I've had. And the contractors are good. They come in and work on the problem. They tell me what was wrong with it and say to give them a call again if I got any problems with it. They call me to tell me what day and what time they're coming. And they're usually on the time. It's usually about a three- or four-hour slot.

I have a side-by-side 7-feet ref and the freezer compartment was not working. Submitting the claim with American Home Shield was fine and I got referred to a contractor right away. But the contractor said that they could not come out for four days and that was a little disappointing. When they came out, they said that the freezer needed some valve and they had to order it. It took a week for that valve to come in and when it did, I had them scheduled again. But the valve didn’t work so I had to call AHS again and a second contractor was able to fix it. The first contractors were professional and they did their best. But the second people knew what they were doing and were better. They identified that I needed a new compressor and it would've been a very costly repair if I did not have a home warranty so I'm thankful about that.

My under-the-counter microwave recently went out so I called American Home Shield wherein I had to put prompts in to confirm the different dates. The contractor they sent out was wonderful. He came at the time he said he was going to. He had the part on the truck and got the repair done. Since the repair, my microwave has been working and I’m quite pleased.

I've been with American Home Shield for 30 years and I was always pleased with them. They do a great job and I would promote them very highly. Most recently, I had them come out for my heater. I submitted that claim over the phone and the representative that I spoke with was very cordial. The contractors who went here were very professional and friendly, and my heater was fixed.

I had a garbage disposal go out and American Home Shield sent a plumber who replaced it. They were prompt. They came in and did their job, and now it works fine. I filed my claim over the phone and it was terrible because American Home Shield never answers their phone. They do not carry out their commitment to get me somebody within the next 24 hours. I had to make multiple calls. They’re not good with customer service. I haven't and will never use their online system to file a claim. I expect better service than a computer that you never know what’s going to happen. It was like the summer before when I had an issue with the air-conditioner, and the technician they sent was as bad as they were. They got it resolved after 30 days. If there was another option for me to get the insurance, I would change tomorrow.

Our Kenmore dishwasher stopped working right after Christmas dinner. Has been in contact since then. They have assigned an appliance company, they have already changed 3 different parts, 4 different visits. Over 50 calls to set up appointments. Today the technician visited again and after changing 2 new parts states it is still not work and he has to order another piece. So I will be without dishwasher for another few weeks and it is not even sure this new piece will work. Looks like I am being put in a position where I will have no choice than buying a new unit on my own. This is exactly what torture is. This is taking a toll emotionally on me. The appliance company is not reachable easily either. It takes forever to get them here. How much patience AHS wants from customers? Meanwhile appliance company is charging also AHS for their time.

We suddenly had pipe leaks under our house. This was on a Saturday. We immediately put in a request online for service on the American Home Shield website. Because it was a Saturday there would be no response until Monday. Our request was forwarded to the local plumbing company. When we contacted that local plumbing company they said they were not able to send someone out until the end of February. It's February 6th so that is not acceptable. We called AHS and they said that another company would contact us.

My furnace is old and not as efficient as it should be. My friend works with furnaces and he thought that it was giving out some carbon monoxide. I called American Home Shield to make a claim but since the furnace was working fine, I put it off for a while. The tech called us to make an appointment and I didn’t answer. So, they took the claim off the books which was fine because it was after about three weeks. Then when I called in again, the claim was not there anymore but it was not a big deal as they just made another one. The person that AHS sent reassured us that the furnace was still fine. He used two different measurement meters and showed us. He was very good at explaining and we knew him from our air conditioner issues, too. I would recommend AHS especially for a house that's 30 years old because if something in it hasn’t already been replaced, it is ready to be.

I always tell everybody that they should get American Home Shield because it's way cheaper to carry that insurance than to go out and buy one appliance. Recently, I filed a claim for my washing machine over the phone. The drum broke and fell down. The representative, who was very nice, wrote it down and sent somebody out here. When the contractor came, he called and got here on time. He got the stuff done and then he was gone. They sent out a local contractor so I didn't have to wait for two weeks. And since the washer would cost more to repair than to replace it, they bought me a new one. And it didn't take long at all. Once they found the contractor couldn't repair it, I called them the following Monday and I bought a new one and sent the receipt in, and I already got my check for it.

The people who came out for my most recent claim were excellent. They did a good job and took care of the issue. But it took a long time to get the claim in this time. I called American Home Shield and it took some time to get through, which may be because we had a bad ice storm in the Houston area and they could have been very busy. This was the first time it took so long to get the call in and then it took exactly two days before anybody called me. That should have been done within 24 hours. If I call at 8:00, I would like to know something at 5:00 so I can fix my schedule to work. But I know it had a lot to do with the ice freeze in Houston and a lot of pipes probably eroded. The plumbers were very busy so I do understand that. At times, I also have issues with the second damages in certain things they don’t cover. But overall, it’s good.

Our toilet was stopped up. My grandchild put something down inside it. My grandson submitted a claim online because we had a hard time getting through it by telephone. If it wasn't because him, it would take me forever to get through. That's what I don't like about it. The website was fine as well. The contractor called me the first day that night and the next day, he was there. I liked him and he was very nice. Also, he's very professional. He went down the drain and snaked out something from the toilet. Having a warranty on my property is very good because if something breaks down, they fix it. But I have one problem. I had a furnace replaced a couple of years ago, 2015, and I ended up paying almost $15,000 for it. I checked around and I could've got it a whole lot cheaper. The furnace was almost 20 years old. So they replaced the furnace and the outside air conditioning unit, but they put it on time.

American Home Shield has the automated system when submitting claims, which is good. It's really not that hard to do it whether via telephone or online. Both seem to get you the same solution in the same amount of time. It works and it's effective. The last time I submitted a claim was when our pool pump was leaking. The seals were coming loose and they needed to be refitted and retightened. They sent a gentleman out that did the work. They worked and that was good. They were pretty responsive.

I called American Home Shield for my water heater, and the rep asked me what was wrong. He was friendly and got right on it. They said they were going to have a company come out and see what was going on with it. They thought it was a little slow leak. We noticed it when we came home. A little paint that sits on it was starting to fill up. When my husband came home, he realized it was leaking. He thought that the water heater was going out. But we weren’t sure. We also thought something was just loose. But when the guy came and inspected it, he said it would need to be replaced. It took a week or so before he came back to replace it. He was great though. He said it would take about two or three hours to replace it but he did it less than that.

I tell everyone about American Home Shield, especially whenever someone is going to get a warranty. I've had a good experience with them. My faucet was leaking and I submitted a claim online. The contractor they sent was good, quick and professional. He called me and asked me what brand the leaking faucet was and if I could take a picture of it and send it to him. That way, it would make it easier for him so he wouldn’t have to come back a second time, which was great because time is important. I did that and it made everything quicker when he got here. He did a great job.

The pull-out faucet in our kitchen was leaking so I called AHS and submitted a claim. They then sent a contractor the next day and he was wonderful. He did something in our bathroom a year before and was the one who put the faucet in for me. I showed him all the things under the sink and he said, "Let me just try." He went and checked the faucet, tightened it and now, it's perfect and not leaking.

We had a claim on multiple appliances recently and it was pretty painless when I called in the claims to American Home Shield. They answered it pretty quickly, and their reps were very helpful and just got right to the point. The guys that they sent were great. They keep getting younger but they’re getting knowledgeable. We got a dishwasher and we’re babying it because I like it. We’re trying to hold ourselves right, but it is wearing out. The repairman tried to fix it but he didn’t quite get it done. But he looked it over, and he was willing to help. Then I called AHS because the dryer wasn’t heating. The repairman came but we had to call AHS back so in the meantime, he asked me if I had any other appliances that needed checking. I told him that my refrigerator had a broken shelf, and I appreciated that AHS covered it when I called it in. I loved it.

The lighting on the second floor was partially out so I sent a claim to American Home Shield and it was effortless. I made the request online and they scheduled it lickety-split. The electrician came out and took care of it. It was a good experience. In general, I have not had any difficulties with AHS. There was an occasion where one of the contractors had either dropped out or decided that they couldn't make the repair, and somehow, that didn't get communicated. And so, I wound up having to call American Home Shield and they checked on it. They sent a different contractor out and the problem was solved.

I have insurance for when my big appliances go down, like the washer, dryer, and fridge. Over the last few years, American Home Shield's service fee has gone up sky high which I’m not happy about but I’m going to keep going with it for this year and I’ll see next year whether I want to continue with that. When I first started with them, it was 50 dollars per service call which made it really worthwhile to call them when I had stuff to do because it was a lot cheaper than getting anybody else in to repair. But now, the service call is 75 dollars and that’s a lot. Still, I would tell others about them. The older your appliances, the more you’re going to need them.

American Home Shield has been working with us great. I first started calling in to make claims and then one of the young ladies told me I could easily do it on the website. I started doing that and they contacted me right back as soon as I put my claim in. I gave them details and that was it. I like the website because I don't have to wait to be connected. I just go to the website and punch my problem in. The site is not difficult to navigate too. When we called them because something began to tear up, they had someone out the next 24 hours looking at it.

I've had American Home Shield for many years. Recently I had a claim on my heater. I did it online and their website was user-friendly. The contractor who came to my house was courteous and professional. It was the second time that he came because the first time he checked it he said the problem was the filter. He replaced the filter but it actually was something else. And it wasn't till that second call he was able to fix it, which is fine. It took him about 30 minutes for everything to be repaired. The heater is now working well.

I'm a realtor and I tell all my clients who became my friends that they need do home warranty from American Home Shield. When I had a furnace and a hot water problem recently. I got a hold of an AHS representative the next day and I loved the two contractors who came. They were both very nice to me. The furnace guys were clean and were worried about getting dirt on my carpet. Also, they didn't talk down to me and I was treated awesome. It wasn’t the first time that they were here. I trusted them and they took care of the issue. They were amazing, quick and efficient.