American Home Shield Reviews

I’ve had American Home Shield but after I was in my house for a while I dropped them and then I re-signed this past year. They have a better coverage plan and wider scale of things that they cover than most companies. Recently I was having some issues with my dryer because it was not really drying well. I submitted the claim and a lady called me from the company that night and set up the appointment for the next day. The service guy that was sent out was really great and he helped me resolve it rather quickly. They took care of it and it was quite simple and the appointment was probably less than an hour. It was faster than I’ve ever experienced in a while and since the repair the dryer has been perfect. Everything went well with what I needed.

When I called American Home Shield for a plumbing issue, it went through a phone bank and I got a response within an hour. The contractor came out the next day and he was pretty professional. This is the second time AHS had to send someone out for the same repair though. Otherwise, AHS does the job.

A couple of years ago, my furnace went out. I came home from a road trip and it was 2:00 in the morning. My house was freezing because my heater didn't work. AHS said they could get to us in a couple of days. I said no because I have kids. So, I called someone who came to fix it. I tried to see if American Home Shield would reimburse me the $500 it cost me because I didn't want my family to freeze. However, they gave me the finger and told me that I had to use their guys. They have their rules but I'm not going to let my family freeze because it was going to take two days for them to get to my house.

Having a warranty is a peace of mind for me, and dealing with American Home Shield has been great. We were cooking on Thanksgiving Day and one of the banks of the plugs went out. I flipped the circuit breaker and I heard a pop. I turned it on again and it snapped again. I troubleshot it a little bit to figure out what was wrong, and it was the plugs on the one side. I called American Home Shield and filed a claim. The gentleman who came out was really nice and super informative. I feel a little bit safer with American Home Shield. They have professional guys coming out in a timely manner. I’m extremely happy and I told three guys at my work about American Home Shield, and one of them already went through.

My most recent claim with American Home Shield was the air conditioner and I had to fight for it. The pan was leaking which damaged my brand-new hardwood floors and they said it was because of poor workmanship on another part, but another air conditioner people showed that it had deteriorated, which is not my fault and it was covered under AHS. I had to get outside air conditioner people to say it wasn’t what their people said it was before they would pay it. I was totally unsatisfied with AHS’ response.

I had a bad cartridge in my tub faucet and I entered the claim online fairly easily. American Home Shield called me and the rep was very professional. They told me they'd be scheduling it then the company contacted me two days later by phone. iPlumb was great. They had the part on hand and the contractor fixed it in about 15 minutes. It's been working flawlessly since then. It was the shower controller for my master bath which I use everyday so the service has certainly been helpful.

In my recent claim with American Home Shield, the vanity faucet in the bathroom was frozen and it wouldn’t move so I turned it off and I bought a new faucet to replace it. But when the repair person came, he told my son that it was fixable and he could simply clean it. However, it still hasn’t worked since he did that. It's still hard to turn on and off and now, it's dripping. We also had a claim with the washer-dryer and the service was good and we haven’t had any problems. Everything is working fine with it so far. Another claim was for the refrigerator and that was taken care of as well. The interaction with the contractors was positive, however, the problem is still lingering with the bathroom issue. I need to call them back since we’re trying to sell my home and we can’t sell it with that problem. But, all other things considered, everything was to my satisfaction and I will tell my friends that it’s worth getting this.

We had a $4,000 refrigerator that went out and we filed our first claim to AHS. I submitted everything online. They sent a technician out, he came in and looked, and ordered the part. He came back and three days later, he had to go in the inner part of the refrigerator. When he got in there, he found that there were some other issues and there were some other parts of the refrigerator that couldn't be replaced. It was the problem of the refrigerator that he had issues with before. He put it in for a replacement to AHS.

I have American Home Shield for five years or more on my main house and two rental properties. When I had a problem with my water heater that wasn’t keeping my water hot, I called them and their reps were very courteous. They placed the claim with one vendor but the vendor wasn’t able to come out during my days off so I called American Home Shield back. They called around and got in touch with a vendor who could accommodate me being at home and available for them to come and check out my water heater.

We have a problem with our sink. I have submitted my claim to American Home Shield online and it was taken care of in a couple of days. The contractor was very efficient and he fixed the problem.

Water was leaking out of the wall and we couldn't find what the issue was. It was terrible. I went online and did the claim, and the plumbers were very nice people. When the helper first looked at it, he said he didn't know if he would have to cut into the wall or not. Then the other guy came in there and said he doesn't like cutting into walls and he wanted to try something else. He switched a line and it seems to be fine now. I was very pleased with the plumber. Everything with them and the company went very smoothly. My son has had a good experience with American Home Shield too.

I've had several claims with American Home Shield since my renters moved in and they've been awesome. They're timely and have been on top of everything. I submitted a claim for a clog and I was notified that the claim would be submitted through the rental management company. AHS followed immediately and the situation was taken care of right away. The plumbers were in and out in one day. They were very courteous and very specific as to what was going on. I always called and ask how it went and they said it was fine.

I have been with American Home Shield for over 10 years. Recently, I called to submit a claim for my dishwasher and washing machine. The representative was perfect and the contractor they sent were professional and knowledgeable. Since the repair, the performance of my machines has been excellent. I had a pleasant experience with American Home Shield in general.

When my air conditioner was fixed during the summer, somebody left a screw loose in my heater. I submitted my claim on the phone and the reps were good. They took care of everything. AHS's contractor came in and the young man was very good. He had to screw it back and he took care of my heater. He said that if I didn't call AHS to do it, I probably would have had to buy a new something in there, but he caught that because the screw was going round and round when the fan was going around.

Back in December I called them to make a claim and then the people came to my house. After two weeks I called them back but they said, “Actually, we are not coming back and just call to Home Shield.” So I called Home Shield and then they told me that they’re going to send somebody for second opinion. That plumbing team told me, “We’re going to fix your water heater or a cash out for you.” But it was costing me a bit more than that. But they only offer me a certain amount. The rest of the money, I have to pay from my pocket.

I've been with American Home Shield for a while and they're fine. We had several issues and they were able to solve them. Recently, I had an issue with my pool before Christmas. I wanted to use the hot tub for the holiday so I submitted the claim to AHS over the phone. As a realtor, I understand when someone interacts and their reps did well. They were good listeners. The contractor solved the problem and explained what the problem was. My experience has been great so far and I usually recommend their business.

I had a leaky toilet tank on my floor. I submitted the claim online to AHS and then the company called me to set up the actual appointment. They were really prompt on calling me back and I was very satisfied with the timeline that they did the work. The tech came out and he repaired my tank. He did a very good job for me and I was very satisfied. He was very efficient and professional. I’d recommend AHS. Go ahead and get them for your home protection.

I had a washer issue. I submitted a claim online and then American Home Shield reached out to a contractor and followed up with me. AHS is very responsive although their wait time for telephone calls takes 40 minutes every time I've called. Also, the contractor takes a while sometimes but the washer was fixed on the first appointment. My interactions with them are generally positive and their expertise is everything I would expect. All in all, I've been very happy with AHS services and it's useful to have the service particularly if you bought an old house.

Our hot water tank was not working. It has been acting up for a couple of weeks and it finally went kaput. I submitted a claim to AHS and it was fine doing that. American Home Shield is wonderful. We have had them for seven and half years and we've used them for garage door openers, air conditioning and plumbing. They responded quickly to my problem and all of them have been excellent. We have used the plumber they sent three times already. They have sent other ones but the one from Tishomingo was excellent since he doesn't settle for the cheapest way to go. He wants to make sure it doesn't break again and really fixes it. AHS is a lifesaver. If some people buy a home, they should definitely get the insurance. I tell that to anybody I know.

I requested service online for an electrical problem for my boss’ property. I do it all the time and I love that it’s an easy and wonderful experience. I like the contractor who AHS sent. He has been out before a different time and he's very knowledgeable. The electrical was all done and it was perfect after the repair.

Finally, I was sent a check for the expenses. I believe that this was resolved because you were involved. Although I received compensation, I should have received compensation without filing a complaint. I had to work too hard for my money.

*Details of the Complaint: I had homeowners insurance with American Home Shield. They sent out several repairman who purposely did unsatisfactory jobs, so they could have a reason to come back. My heater and AC were fixed and I was charged over 400.00 dollars for things that didn't need to be replaced. A whistleblower employee of the air condition company showed me the wires, which were hanging off my unit, and the capacitors that were not wired properly. I sent in another claim for my dishwasher. I was charged another 100.00 dollars. The plumber was sent out, claimed he ordered a part, and didn't fix my dishwasher.

Our experience with AHS has been abhorrent, and there are so many failures on its part I don't even know where to start. This is just a brief version of what's transpired. We made a fridge claim on 10/30/17, and as of 1/19/18, we still have a leaking fridge. After major failures and fraud by the first dispatched contractor, they dispatched a 2nd who never made contact. After arguing for almost 2 hours, they finally agreed to send a 3rd contractor to inspect our issue. Their call staff are robotic, simply read their script, and totally devoid of any personal interaction whatsoever. After being on hold for an average of over 1.5 hours each time I call, I've been conveniently disconnected at least 5 times while waiting to talk with a supervisor. I've left messages for supervisors, yet no one has called me back. Not only have they closed our claim twice without ANY explanation or letter.

We have been trying for nearly a year to get an ice maker repaired. First they sent a contractor who couldn't fix it. Then they sent GE who said they will not work on it because someone opened it up. Then they sent another contractor who said they couldn't fix it and would tell AHS to send someone else. Instead, AHS closed the ticket as completed. So we started all over and went through the same cycle two more times. We have now had 10 visits with no resolution to the problem. Each time we have to get them to restart the ticket it's an hour on hold. Each time a contractor came, we had to take time off work.

Our refrigerator stopped terribly. It was a mess in the freezer and the water was not coming out of the front in dribs and drabs. I filed a claim with American Home Shield and the technician was wonderful. He came out about a week and a half ago and said it took a couple of weeks to order this part. It was quite a large part. And then they called and arranged to come by this morning and he did and he was very professional. He fixed it with no problem whatsoever. We were very pleased.

I originally did a claim for a plumbing stoppage online and it was easy. The first contractor American Home Shield sent out was unable to solve the problem and then became unresponsive. I had them scheduled to come out a few times but they missed a few appointments and it became a mess. After American Home Shield couldn’t get in touch with the contractor, AHS finally canceled that contractor and sent out a second contractor who repaired the problem on the first visit. Now that it is repaired, everything’s fine. I wish we had a little bit more control over the contractors that could be selected but overall with Home Shield, our experience has been positive. The warranty is something worth looking into.

I’ve had a long relationship with AHS but I had a water heater claim that I wasn’t satisfied at all with when they told me that they only covered a certain amount. I ended up taking the cash in lieu of work. It wasn’t even close to having it replaced. I’m also very dissatisfied with how American Home Shield handles phone calls. It takes hours and hours to get through to anybody. They also doubled my price. I had a property and it was a 75, less than the property that I had in Wisconsin.

AHS is a great company and we’ve been using them for years. When the motor to the pool stopped working, I called them and they were nice people. They recommended somebody to come out and take a look at it. The contractor took care of the motor problem and was very good.

Our microwave wasn't working so I filed a claim with American Home Shield. The contractor came on time and he was very good. It was a blown fuse and he replaced it. Everything is good. We've had AHS for 10 years and we've never had a problem.

The sink in the kitchen and the garbage disposal went out. Plus, the faucets weren’t working properly. I did something online and I called American Home Shield. They called me back in an hour and the repair was scheduled the next day. It was snowing that following day, but a technician came and looked at it. He got some parts, came back and finished the job. It was very quick and easy. He switched all of the plumbing out, and he was very professional, and he responded very quickly. It was an excellent job and I would use them again even if it was something separate. It was such a wonderful experience with AHS.

We were having problems with the heater. I called American Home Shield and they helped me by sending someone to come out. My interaction with the reps over the phone was very good. The contractor came and we told them what was wrong, and they got right on it. They got the parts and they did an excellent job of fixing it, and since the repair, it has been wonderful. Anybody that is looking for safety around their home needs to be a part of American Home Shield.

AHS is a good company and people should use them. Once, I had an issue with the claim I submitted for my coil. They addressed and rectified it. They worked with me and worked around my schedule. They sent the contractors twice, who were then able to identify the right problem, which was the igniter not being strong enough for the unit. Then, the most recent claim I submitted was for my furnace. They sent out great contractors who then replaced two igniters in it. Everything’s fine and I’m satisfied. I filed the claim online, which was easy. Their over-the-phone service, however, has a very long wait time, which is over 30 minutes. Nevertheless, I'd tell a friend to buy American Home Shield.

American Home Shield has been nothing but perfect with us. We called and then the contractors came out, and they were great. I have talked to several people over the years and I've given them American Home Shield's telephone number, and I've had nobody come back and say they were disappointed.

My heater had several different failures and the contractors kept replacing different parts then the system would fail in several days and they couldn’t figure it out. A person can’t be without heat for almost a month. It was cooler than normal so I was living at a friend’s house. It was a very difficult experience because the first company told me that they couldn’t fix it. However, they were reporting back to American Home Shield that the machine was functioning when it wasn’t. I got transferred to another company and the gentleman just came today and replaced something on the outside.

My oven would not turn on and so I submitted the claim on the phone. The first guy who came could not fix it because he could not find the number, and so he left. American Home Shield sent someone else, and he found the number at the bottom of the oven. They were both nice. Since the repair, the performance of the oven has been working wonderfully, and I’ve used it more than I did before. I am very pleased with American Home Shield and I have already told someone about it.

The HVAC system wasn’t working when we returned home in January and we had to sleep in our living room. I submitted a claim online for it to American Home Shield and doing it online was easier. The contractor they sent was fine, professional, courteous and able to fix my HVAC system. I've been with AHS for 19 years and I'd recommend finding something better.

We had a problem with the central vacuum cleaner. It got clogged up under the house and wouldn’t pick up anything. The technician who came did work for us before. He was really professional and nice and knew exactly what he was doing. He had to replace some of the pipes. The vacuum is working fine since the repair. It has been a great experience and I’d recommend American Home Shield highly. We also have a rental house which has American Home Shield on it.

I recommended my friend to American Home Shield but she had to wait almost two hours to speak to somebody on her phone and I felt bad because I had recommended her to Home Shield. Customers pay every month for their service so their customer service should be better when calling in initially to make a claim and having somebody come out. You could do it on the computer but sometimes you want to speak to a live person and in that respect, they need to hire more people to work on their end so that they can accommodate us as customers and make wait times shorter.

I had a pipe leak that went to my water heater and that caused some corrosion. The water heater needed to be replaced but American Home Shield said that the cost of replacing the water heater and the pipe were not covered because it was secondary damage. The rep was pleasant enough but what she was saying felt like double-talk. She kept on saying if the water heater had gone out because of normal wear and tear, they would have replaced it. They also would have replaced the pipe had it just been the pipe. But the pipe leak caused the problem with the water heater therefore neither of them was covered. It sounded like circular logic to me and it made no sense to me so I was not happy with this last claim at all.

My ice-maker went out so I submitted a claim to American Home Shield. They had someone come in, assess it, and when the contractor came back, it became better. They resolved it the first time and my ice-maker is now working perfectly. The last transaction was seamless. They're great overall.

My experience with American Home Shield hasn’t been the best. I understand there are some things that their warranty is not going to cover, like going on the roof and all that, but there were other avenues that they could’ve done in order to fix the issue, like pulling the toilet or something like that. It was just my vent that was clogged. I’m never going to purchase this again because I’m going to have to end up paying someone to make the repair regardless. I paid $75 for people to come over for the service call and they would say that in the fine details it's not covered so it’s pointless. I called to submit the claim, and getting someone to come out has never been an issue.

I’ve had a positive experience with American Home Shield. When I bought the house, the warranty was enrolled into it. I submit my claims online and it’s easy navigating their website. The last one I submitted was for the washer and dryer but it's fixed. Everything seems to go okay. I've made two calls since July and the contractors have been great.

We wanted to change all the locks in the new house we just bought. Our realtor said that rekeying our locks is covered by AHS, so I created an account online and submitted the request to AHS. I got a text message and a phone call from the business that was going to do the rekeying right away. The technician called to see if he could come a little earlier which worked out a little better for us. He was very knowledgeable and he got it got taken care of pretty quickly. Everything was pretty satisfactory and the locks are working fine.

I had a stopped sink, so we were left with one sink that was in the bathroom upstairs to use. I did this claim over the phone and it was easy and an excellent experience. The repair got us back up and running, and the sink is now working great. I'm glad that I got the services and I would tell others they better get American Home Shield because it is the best thing ever. It saves money too.

Our AC wasn't working and the technician who was sent by American Home Shield figured out that the motherboard had fried on the unit. He left with the motherboard, came back and we cleared it was a new one and set it up. It has been working ever since. Also, I had a leak in my sink and I submitted the claim with AHS which was simple to do. The plumber came in, looked at it and confirmed it was leaking, but he said that it wasn't covered by American Home Shield. I had to take care of it myself, and it was a waste of $75. In addition, we had a heater issue and it was freezing cold, but I couldn't get an appointment from AHS.

The microwave went out and I submitted the claim online but then I called as I did not want the person that was assigned to me. I’ve had a bad experience with that company and so I did not want them. Apparently, when you go on the computer, whoever is next to come up is automatic, and I kept getting the same person as the next person. Their reps told me I needed to cancel the prior transaction. Once I did that, they set it up, found the next person for me, and asked me if there was anybody in particular that I wanted. Since I didn’t know all the contractors yet, so I asked them to pick somebody other than the company that I had a bad experience with. They were very accommodating and they gave me another company, and that one was wonderful.

American Home Shield recently fixed my garbage disposal. Filing a claim for that was very fast and efficient and the contractor that they sent was very nice and friendly. He looked at it, came back the next day as he had to order parts, fixed it and cleaned up his mess. Since then, the garbage disposal has been perfect. We also filed a claim for the water heater in the basement because it went out. But American Home Shield said that it didn't warrant being done anything to. The pilot lights went out twice, and there is a drip in there. I'm going to call them back out if it goes out one more time. But besides that, I'm very happy. I'm very satisfied with American Home Shield every time I call and I've recommended them to many friends.

One of my heat pumps kept going to auxiliary heat and switching back and forth and constantly running. Filing a claim online with American Home Shield for that was okay because I didn’t have to wait. When I tried to call them, I was on hold for over an hour and it was very difficult to get through to them. Then the gentleman that they sent out from Shepherd's Heating was awesome. Right now, I’m waiting for a compressor to be sent out and it's been about a couple weeks. Shepherd's Heating is waiting for the part to come in, so I’ve been running on emergency heat.

I had called American Home Shield recently to submit a claim for my stove. I told their representative what was going on and that I needed my stove since my oven wasn't working. She took down everything and then she told me who it would be contracted out. The contractor they sent was very nice and professional, and while I couldn't still use the oven, I could now use my stove. Overall, I would tell friends that my experience with American Home Shield has been fine, however, their price goes up every year. Also, I would warn them to be prepared when they call something as they'd be on the phone for a long time.

American Home Shield took care of some repairs on my water heater and the contractors were very nice and helpful. But the repairs didn’t take care of the problem and the heater had to be replaced. Then they said through a letter that because it was an upgrade, they wouldn't pay for it. So I ended up paying an extra $375 for it. The water heater's not quite six years old, so hopefully I could get a bit of that money back. I couldn’t really afford to do this but I’m not going to replace my plan when it comes due. I wouldn’t recommend anybody to take American Home Shield now.

The ice maker leaked all over the house and it had to be replaced. I submitted a claim over the phone with American Home Shield and somebody contacted me right away. We have an odd working scheduling so the contractor had to see us in the morning. They came out once and they couldn't fix it. They had to order a new ice maker and they came back again. They all did great and the experience was perfect.

If AHS could do better, they would. If I was doing it on my own, I wouldn’t have accepted that. AHS could be more attentive to the request and do a more timely response. But other than that, the interaction with the contractor was fine and I was grateful that I got it fixed. He did a nice job and everything is functioning properly now.

When I called in a claim to American Home Shield for a garbage disposal that was leaking and a shower wherein the hot water wouldn’t come through the regulator, it went through quickly. It was an automated system and the process was very easy. They set the service up and the day after that, the plumbers came out and took care of the issue. The contractor had the garbage disposal replaced quickly but it took a little bit of effort for him to get the regulator from the shower. He had to buy a part down the street at the supply store but he was in and out fast. Since then, I haven’t had any repeat issues and they’re working as expected. I would tell my friends that my experience has been positive.

I had a variety of things needed to claim from American Home Shield and I did it by phone. My interactions with the representatives had been fine but it took an hour and a half on the average until they took my call. Although when I called to renew, sign up and pay, I had somebody on the phone within two minutes. It was a little telling that they were quick when you give them money but it took a long time for a claim. I also had good interaction with the contractors but they had not paid much attention to the leaky faucets which cropped up overtime. I've owned multiple homes at the same time. I understand that when it comes to water, it was not always easy to anticipate what might have. They did a good job but they still have to come back for a few trips in between ordering parts. I appreciate that but I like to get things done quickly when it’s possible.

I have been paying my home warranty premiums every month, as agreed. In October of 2017 I had a sewer backup that was caused by my septic system, I tried to call AHS, over an hour of hold time every time I called. I finally reported it on their website, they drag around for about a week and then stated they could not find anyone to work on septic systems in my area but they charged me $100 anyway. I had to find someone to fix it and pay them myself. They agreed to use my $100 for my next problem. In January 2018 my heat pump quit working so I filed a report on their website, they charged me another $100 and sent a guy out, he said that I needed 5 or 6 pounds of freon, they called and said they would only pay $10 a pound and I would have to pay the other $35 a pound. They are the worst company I have ever had the misfortune to deal with.

I joined American Home Shield to get service cover for my 4 houses. It has been unpleasant experience. Lately, I opened a claim in regard to a Stoppage in my house. AHS assigned DRAIN & PLUMBING SERVICES INC to help. They sent a technician to my house. He came and said since the cleanout pipe is inside the house and not outside - this will not be cover by AHS. He left without doing any work, however his company called me and gave a quote of $400 for the first hour and $200 for each hour after that. I felt they are overcharging me. So I called a local plumber and agreed to do the job for $170. In addition, AHS still want to charge me $75 for the technician visit to tell me it is not covered. I am thinking to drop them.

Long time customer of AHS, lots of monthly payments, only to be continually rewarded with incompetent vendors, crazy long wait times on the phone, really why isn't email an option. We've had the same issue with a very high-end GE Monogram built in fridge for over a year. First crappy, idiot vendor said it was the control panel, oops, after months to get that replaced, no that wasn't it. Then it was the door skin, more months for approval and ordering, oops again, that wasn't it. Then of course the incompetents went out of business. I call again, this time have to wait on hold 1 hour 40 minutes, WTF? They take the claim and I get confirmation of assignment to a vendor. Well big surprise, they don't ever call.

Our basement wasn’t heating and I usually call in or go online to file a claim to American Home Shield. But I find it much more efficient to do it online than to call in. They had me on hold for an hour before. And sometimes it will take three days to get people to out. We filed a claim before for one of my rental properties and we ended up buying a new unit as it took a long time to get the reimbursement payment from AHS. Their representatives were okay though and the contractors being sent out by AHS gets the job done for the most part.

I've been with American Home Shield for a while and their service is fine. My air-conditioning unit went out on me and one man came and fixed it. I also had a sink problem and they ended up replacing the nozzle and the faucet in the kitchen. They were professional, very courteous and got the job done. I was very much pleased with them.

Our garage door opener wasn’t opening and closing properly. The contractor American Home Shield sent said it was a broken spring. They fixed it and it was wonderful. But we still have an ongoing problem with the refrigerator. The contractor did a lot and some of it was corrected. There's water on the floor many times when I opened the freezer because it's a bottom freezer and it still happens so we cleared it out the best we can since I don't want to pay another $75. Another issue was that the ice cube part had broken and he replaced it. The contractors that came out were very good and professional. They seemed to know what they were doing although this refrigerator is still an issue.

I submitted my most recent claim, a backed up drain system in plumbing which had to be just snaked, online and it was easy. I also did it online during the last couple of times I have used American Home Shield. The contractor was competent. He got right to it and fixed it pretty quickly so everything is fine. The only thing is, it’s getting more and more expensive. The price is going up fairly regularly from when we started it. Back then, the initial fee was $25. Now, it’s up to $75 which seems to me to be a fairly steep increase over that period of time. But when you need it, you need it just like any other insurance policy.

I call whenever I submit a claim and their reps have been good. They set the appointments. The most recent claim was for my garage and they fixed it. However, my claim before that, which was for my fan, the contractor who came told me that it wasn't covered and that he couldn't fix it. But on the warranty, it says that fans are covered.

American Home Shield's reps have always been very good and my recent claim went smoothly, but getting a hold of a person and the wait times are unbelievably long. And their website doesn't have all the choices I needed and it's not detailed enough. Also many times, I would have five issues and they all would never get recorded. It has been a headache. It would be great if they could send an email to verify the conversation saying they were going to come and also mention the things they would be fixing. And that way, there will be no doubt with what was said and if it wasn't said, the email could be returned saying they didn't record it properly.

I had issues with both the pool plumbing and our ductwork in the heating system. I went to AHS's website to submit the claims and it was very easy doing it. The website is fairly user-friendly. They came out and did a diagnosis on the heating and cooling system. The house is 30 years old and there were areas that are inconsistent. They confirmed that we didn't have any airflow obstructions or other kinds of obvious issues. The only solution that we collectively identified was re-ducting the house, which is an option AHS wouldn't cover. That was really helpful because I didn't know if I had a dead pass of blocking airflow, or the system is obsolete. I appreciate that somebody came out and helped me to diagnose what was going on and what my options were. Repairs were done and the performance has been good since.

Every once in a while, the ice maker freezes up and this has been an ongoing issue since I got our refrigerator. That part of it is a lemon but the problems haven't been close enough for Sears to admit it. But everything went very easy when I submitted the claim to American Home Shield through a representative. I got the same contractor who had come before and he's been great. The unit has been working fine and I've been very satisfied with everything. I've recommended American Home Shield to other people because of the service. They cover everything, too.

We bought the home the end of November and we couldn’t get the heater to come on. It was just cool air. I went online and submitted the claim to American Home Shield and a contractor was out the next day. He explained to me the type of unit that we have and that it was just the filters needed to be changed at least every 30 days since we have the two units. He showed me how to refit it which was the only thing that was wrong. Everything is good now. I told my friends about AHS and that having a warranty is a good investment if they’re buying a home.

Our toilet was leaking and I submitted my claim with American Home Shield online. Their process was really easy and it just took two minutes. I went to the website, clicked what my problem was and sent it in, and then they sent back a message saying that they would call me. Their contractors usually call within that day and they're usually pretty open about coming the next day. Two guys came in, told me what they needed to fix, did what they had to do and left. They were here when they said they would be and they were knowledgeable. It was really quick and they didn't have to order parts, so the toilet was fixed that day. I would recommend AHS.

We have the policy with American Home Shield and it has been great. I can’t really afford to replace everything when it breaks, and now the house is getting older. Submitting claims online is an option but my computer screen is small and it's easier for me to call. But so far, I haven’t had to speak with a representative when I put a call in. They have the automated system. And apparently, we don’t have any really odd problems that have come up and all of them have been on the automated system. So I just click through and I’ve never had to be transferred to a person.

I bought my house in March and have been with American Home Shield for 10 months. Sometime in the second week of December, I had a problem with my bathroom shower not turning on. I did a claim online and it was super easy. A contractor contacted me within 24 hours and they were able to fix the issue. Now that it's working, everything is the way it was. I would recommend them.

American Home Shield has good coverage. I referred them a few times already. Also, my one experience with them about a month ago was pretty good. I filed an online claim with them for our washer that would not turn on. The technician they sent out was professional. He came in and read the code that it was drawn in. He found out that something was in the quad pipe, so he cleared that and cleared the codes. I was impressed. He knew exactly what was going to go on and what the code was right off the bat. The washer worked fine after the service. But I wish the service was a bit faster. I have five people at my house, so when the washer was down for five days, the laundry built up.

The ceiling fans and the sockets in the kitchen had gone out and I filed the claim for service. American Home Shield assigned the person to come, but he didn’t show up and he told me he would come the next week. Then he was late again, and I called American Home Shield to see if I could get someone else, and they said no. I asked to speak to a supervisor, and he was supposed to call me back within 24 to 28 hours, and he didn’t. I can’t go online because sometimes, I can’t put in what I need to say and it won’t let me do what I need to do. I’m not computer-savvy and I have to speak to someone. I’ve been really displeased with the amount of time I always have to wait on hold. When the electrician came, he simply had five days to do the work. He was here last Saturday, and he said between now and Saturday, he would be back. That’s seven more days I have to wait and he has got 24 hours left since then.

I've had American Home Shield since 2016 and I've been happy with it. Everybody has been willing to work with me, always very cordial and polite. I live in Northern Colorado and the people that they’ve sent out from that part of the world have always contacted me within the 24-hour period and sometimes even sooner via email. The most recent claim I had was for my dryer. It built up a lot of lint inside for many years and it started making funny noises. They then sent out contractors who put a new fan belt in. They had to come twice, but every time they’ve come out, they’ve done an exceptional job.

I've used American Home Shield for my rental house and the property manager always tells me how difficult it is to get to them. They have very long wait times. You could spend 35 or 40 minutes holding. The problem with these kinds of outfits is they look for reasons not to honor your request. They’ll find some reason why it's not. One time when I used American Home Shield, I had to sort of battle with them to get them to replace the item that was covered. In any event, I'm not happy with American Home Shield, but I don’t dare not have it. They're not going to give you anything that you don’t push and shove a little bit to get because they're a for-profit organization. They're not going to bend over backwards to come in and fix your water heater. They're going to tell you that your water heater is old and needed to be replaced. They’ll give you what they think is worth to replace that water heater. That's the way these outfits work.

I submitted a claim online to AHS due to a stoppage and they fixed it. My interaction with their contractor was good. Everything is okay.

I call to file a claim to American Home Shield and the reps are straightforward. Also, the technicians have always been good and efficient. I had a breaker that was tripping and they replaced that. An electrician came out and he was very efficient and quick. Then I recently placed a claim for a repair of an ice maker too and the last guy on it was professional as well. The issue hasn't been resolved yet but the contractor is going to come again to take care of it. They could come on Saturday but I could not be present on Saturday, so I'm fine with him coming before that. We rescheduled and we're both in agreement on it.

My central vac stopped working. I called AHS about it and the contractors they sent were very good. They were two young guys and they were quick, responsive, and great to work with. They initially tried to swap the motor of the unit with something they had with them but it wasn't working the way it was supposed to so I called them about it. They kind of knew and told me that they would be going back to their office. They then called me when they reached their office and they told me that they had the right part. Within another hour they were back at my house and installed it. They really represented their company well. They followed up and called when they were coming and when they were on their way. They did what they’re supposed to do.

Recently, American Home Shield had sent out All Brands to fix my refrigerator. I had to have some Freon and sealant and a valve of some kind. I started out with this appointment last week and they were coming on Friday. On Friday, I called because it said reschedule and I kept getting put to the "Leave a message and we'll get back to you," which never happened so I called AHS and they have the same thing. I talked to them on Monday and whoever was supposed to do it had somebody died in his family so they rescheduled me for Tuesday.

My electrical outlet started burning and I called American Home Shield but the company that they referred to me did not get back to me. I waited for 36 hours and finally called my own electrician and just turned over the problem to them. When I complained to American Home Shield about this, the woman I spoke with said that it may not have been something that they covered. Tell me immediately what to do and don’t tell me someone is going to come when they never will. She then said that she will call the company for me but that took too long. It was about four days. I was concerned as this might burn up my house because of an electrical fire.

I always had good experiences with American Home Shield. They always answered the phone every time I called them. My microwave had quit working and they replaced it. I had a good rapport with the rep. She's very workable and she made sure I had everything I wanted. I also had a good relationship with the contractor. He did what he needed to do and he was very courteous.

I had a fire in an outlet in my kitchen, and I called AHS to submit a claim for it. They sent an electrician I've worked before who was really experienced and who I liked. He quickly fixed the unit and told me that the fire was caused by the GFI not being grounded properly. AHS, however, charged me $125 for it despite my contract stating that a service call would only cost $75. They didn't explain why it happened and even tried to tell me I've changed my contract when I haven't done anything differently. I got them since my son told me that he was happy with them and I too was happy with them until that point. If I'm going to pay $125 service call, why should I have a monthly fee for the insurance when I could pay the electrician outright? Because of that, I've cancelled their services. After that, the only thing I got from them was an abrupt call telling me since I've cancelled, I'm no longer with them.

I have been with American Home Shield for five years. While they are good, it's so hard to get through every time I make service. I can sit through two hours on the phone and no one picks it up. Three weeks ago, I called for my pool's filter. And the technician who came out to my home was pretty good. Although, I've called last year to replace my fan. And when the technician was here, it works. But then I called for a recall because it did not work again. Eventually, I just gave up on that one because the technician was not very understanding. I spoke to American Home Shield regarding that issue but they will always side with the technician. Given these experiences, if a friend would ask about them, I would have recommended them before, but not now.

The icemaker on my refrigerator was torn up and my toilet was not flushing right as it was getting stuck up. The guys that American Home Shield sent were really knowledgeable. They knew what they were doing and they fixed the problems. They were efficient and really nice too. I'm well-satisfied.

American Home Shield's warranty is something that everybody has to have. When my furnace wasn't heating, I filed a claim with them and their website was easy to navigate. Everything was in there. The tech came and it was the second time that he was here. He did some kind of work on the furnace, cleaned the sensor, and it started working again. He was great and his work was excellent. He was very professional, friendly, and courteous as well. He was also knowledgeable about what he was doing. I’m very satisfied with American Home Shield and I would recommend to others to get the policy for their peace of mind. It's the best favor that they're going to do for themselves.

Our microwave's table would turn but the food wouldn't get warmer so I called American Home Shield. Within the next day, somebody called and scheduled an appointment. Then, within a couple of days, the contractor came. He was super friendly and knew what he was doing. He took the whole microwave out and replaced some circuit in it. It took him time to find the right circuit and he was here for 45 minutes. Then, he put the microwave back in the cabinet. The lightbulb went out as well and he looked at that, too. He didn't have one in stock so he ordered it. He then called and scheduled an appointment and came back a week later to put the new lightbulb in. We watched how he did it and asked questions since it was not an open-door, reach-in kind of thing. He told us that it wasn't hard to change it if we wanted to do it ourselves. Now, the unit is working perfectly.

My garbage disposal would turn on but it just wouldn't do its job. Submitting a claim with AHS was very easy because I just went online. It's better when I do it online than when I call on the phone because when I call on the phone, I'm on hold forever. When you do it online, they respond right away. The contractor they sent was good. He found out what the issue was. It was just a screw and he got it out in no time. The garbage disposal was working fine but it happened again. I didn't call American Home Shield but I called the person that I've used before and it had something else stuck in it and he got it out. I also had an issue a year ago wherein AHS had to order a part for my oven and I had to wait a long time. Other than that, I am very pleased with American Home Shield and I'm always recommending them.

During the holidays, I couldn't get my outside lights to come on with my Christmas lights. I had a breaker box in my garage that would reset it behind my freezer. My husband has been deceased for a little over a year, and I wasn't familiar with that particular switch. I had tried to research myself, but I didn't recall it being behind my freezer. I called AHS and they got somebody out to my house. The contractor who came was very courteous and knowledgeable about the situation. I'm pleased with what AHS offers me and I would like to get a quote sometime on adding my washer and dryer to my cost.

Our water heater has broken down, but AHS does not seem to care to fix it. It has now been over a month and we live without hot water. AHS has deemed that our water heater needs to be replaced, but they won't pay for it completely because there is some piping that was installed not to code. However, that was done by the contractors sent from AHS to fix an issues with water regulation in 2010. Now whenever we try to discuss this issue with AHS, their representatives hang-up on the call and refuse to deal with the issue. At this point we are at a loss and don't know how to get in touch with AHS to resolve this. We do need a new Water Heater and it is quite cold without it.

AHS was very responsive to my initial review. The representative reviewed my case and reached out to listen to my frustrations and concerns. It does seem like AHS is genuinely concerned about the wait times for their call centers and the issues their customers experience with their dispatching system. I also believe they are actively addressing those issues.

I paid for American Home Shield coverage when I purchased my home roughly six months ago. I recently had a plumber in my home for an unrelated incident when I mentioned that my hot water heater is inconsistent in providing hot water, and he pointed out that my 25 year old unit is corroded at the bottom and near failure. Rather than allow my finished basement to flood from a failed tank and cause major damage, I paid my $75 service call fee to have an AHS representative come out to assess the situation. The plumber who arrived agreed that the unit should definitely be replaced (and wrote it in his report back to the company), despite the fact that it has not completely failed. When he left he told me that AHS would make the final determination and I should expect a call within 24 hours.

I called AHS to send a contractor to come out and fix my ice maker in December. They charged me the $75 fee to the credit card over the phone. The contractor came out and fixed the ice maker. At the end of the month I got another $75 charge. I considered this a double charge since the contractor didn't come out again. I tried calling the billing section of AHS and was on hold for over 20 minutes four times until I finally got someone. I pointed out that I could see both charges on my account dashboard but they only saw one. My credit card was charged twice. AHS wanted me to send them a copy of my bill with the charges by fax. I asked if they could receive it by email since I don't have fax capability and they said no.

We purchased a 1 year agreement with AHS back in October 2018, paid in full on good faith. On 1/2/2018 we woke up to our furnace not working properly. That day was expected to be 12°. We called AHS to file claim and get furnace repaired. After waiting on hold for over an hour, we told them everything and also made them aware we have 3 small children in the home and that the temp in the home was 55°. They informed us that they will send a company of their choice out and that company would notify us within 48 hours. Company came out, told us we need a new control board and it would take a few days to get it in. So after waiting until Jan. 5, they come install new part. The technician had to call to get directions on how to install control board. I was alarmed but still patient. After about 15 minutes, tech tells me furnace is still not working so you need a full replacement.

I have a couple of friends who asked who I dealt with and I told them American Home Shield. I said they're efficient, as far as coming out. One of my experiences was a plumbing issue with the hot water not going to one of the showers. My representative that was on my property said their technician came out and he immediately knew what the issue was. In 30 minutes it was taken care of. Another thing, they're really good as far as putting a request online. I got a callback within the next couple of hours trying to schedule an appointment. It was good customer service. Overall, American Home Shield is a good company. I have recommended them to a few friends.

Long time customer who will be finding another home insurance provider. I travel and felt at ease should anything ever happen when I'm out of town. If there is ever an issue which there has been, my wife would call it in to be fixed. Our water heater went out so I submitted a claim through AHS. It was assigned and a person came out on Friday 1/5/18. It took over 7 business days until the tank was replaced along with an additional $425 out of pocket expense. During that time I had contacted AHS and spoke to a manager. Nice guy got what I was ticked about. Provided me a $75 credit for my service fee.

For the most part, the contractors that AHS sent out to us have been good. But we don't live in a large city and a lot of times, the contractors were not easily available and we had to wait for them for several days to get here. We had to call AHS to get some of the locals and they were usually very helpful with that. But whenever we called, the wait time was 45 minutes to an hour. That's why we submit our claims on the web. But if we need to speak with them before they send out someone, we still have to call.

I had a problem with the heat and it was getting cold. For some reason, it wouldn't function sometimes. I placed a call and within a day, someone was out here. The AHS claims rep took information and then they told me that they would check someone in my area who would, in turn, call me and set up the appointment. The contractor they sent came when they said they would come. He went up to my attic and assessed the problem. He determined that my thermostats were dated, but there wasn't anything that he could address because they weren't part of the problem. I ended up getting some new thermostats which was fine. I had a good conversation with the guy and it was a good experience. Our heater was fixed and it's working great. I've been around for a while with AHS and every encounter that I've had has been a good one.

American Home Shield is great and I enjoy them. The board in my oven went out so I went to their site and filled out a claim. The process was real quick and painless, and they took care of the problem within a week and replaced my oven. Everybody at American Home Shield whom I've ever spoken to has been very professional and helpful, and the contractors are all excellent. Having an AHS coverage is one of the better things that we’ve done and it's the smartest thing others could do. I would recommend them to a friend in a heartbeat.

I had a problem with the gas boiler so I called American Home Shield and got a friendly rep. The contractor didn't have an opening until the next day though. When the technician came, he checked it out and found that the pilot was off so he just turned it on. AHS is good to have and every time I have something that needs to be repaired, they come and they're fine.

My experience with AHS has been great. I usually call in my claims and I get put on hold for a long time. But I like that I can call or email them and somebody comes quickly to fix the issue. When one of our gas burner on our stove top wasn’t working, I called in a claim and the contractor came and fixed it. We had a problem with our refrigerator too and the experience has been good. But there was a time when we had to order a part and that took a long time. Other than that, their contractors have been great and they were just professional.

Recently, I called AHS to file a claim for my washing machine and they replaced it. I’ve never had any problems submitting a claim to them and I’ve had them going on close to 22 years. My dealing with their reps and their contractors has always been exceptional. All repairs were done in one appointment and everything was fine. AHS has always been very prompt and efficient, and I’ve enjoyed working with them.

After Thanksgiving, our heater and the blower in the hot tub broke. We called American Home Shield and they sent out a contractor from Aquatech. He has been here several times and he kept on telling us that the issue is fixed but it's never right. One time, I even had to pay him an extra $150 for a button that wasn't totally covered by AHS. Then, the last two times that he'd been here, he replaced the control panel. My husband went ahead and tried to turn the unit on and it sparked. It was dangerous and it couldn't be kept like that so we talked to them. They were nice and seemed like they knew what they were doing but we're now at a point where they tell us that they don't know how to fix the issue. Also, after testing, they keep telling me they feel the pressure that they have to get 5 stars. However, we can't give them that since they haven't solved the issue in two months. It was very frustrating. They tell us that they're coming out but they never show up.

When the dishwasher didn't work, I submitted a claim to AHS online and their website was easy to navigate. The contractor had to come out several different times. The first time he came out, he told me it was the control panel. He ordered the control panel, put that in, and still didn't work, so he had ordered the interface. He put that in and it fixed the issue. When I spoke to their rep, she didn't know how to handle a situation as well as she should have. They kept sending me a bill for the accident. We had a claim on the garage door and I thought we would pay the $75 deductible for that, but we didn't. But they took it out on my account for the electrical which I cancelled so they owed me 75 and she didn't know how to apply it to the garage door claim. She wanted me to pay so they would reimburse me and send out a credit. But I asked her why won't she just apply it and she said she doesn't know if it can be done.

I've had American Home Shield for seven months now and I would definitely encourage people to consider having it particularly if they're buying a home. It gives you a peace of mind that you might not have otherwise. I submit my claims online and over the phone and there wasn't a big wait time on getting them to respond back. It wasn't immediate, but it wasn't too bad. With the most recent claim I had for the heat pump, the contractor they sent was very dedicated and professional. They arrived right on time and it was obvious that they took pride in what they did and wanted to do a good job. The guy who kept going inside and outside wore little booties so that he didn't get any dirt in the house.

I went online to file a claim to American Home Shield and they contacted me via email regarding the contractor who will be coming out but the vendor told us the details. They were on time and very informative. Everything is working properly and the repair made it more convenient for us. AHS is good to have but you just never know.

When my microwave and dryer were not functioning, I submitted claims online with American Home Shield and they responded back in less than 24 hours. When I tried to call them a couple of times, they gave me a 30-minute wait time but I was never able to speak with them. I was really disappointed. Their online communication is better than the phone conversation. Other than that, the interactions I had with their contractors went very well. The contractors came, inspected, and then they told me that could not fix it and they needed some parts to be ordered. So they ordered the parts, came back again two times and then they fixed it. It took more time than I anticipated, but other than that everything went okay. Overall, I definitely recommend American Home Shield.

Our toilet was making loud noises. I called in my claim to AHS because I wasn’t sure. We just kept having a loud buzz on the wall. I know it was the pipes but I don’t know what to call it. We got to get up and flush the toilet as that’s the only way the noise would go away. The rep was very helpful and the contractor came out the very next day. We thought it was the septic tank so we did that first. The contractor was like, “I know exactly what it is”. I was like, “Oh, thank God”. He changed out some of the plumbing in it and asked us if the other toilets were doing it. He switched out the other toilets in the house as well. Everything worked fine from there on.

My heater went out so I called American Home Shield, then they gave me a claim number and the phone number to the contractor. After that, the contractor called me. He came and fixed it right away. AHS said it was going to take two or three days, but the contractor came on the same day and was done with the job in an hour. He quickly diagnosed the problem and went about his business. He had everything taken apart and he had it fixed. Also, I didn't know how to set my gauge on my temperature, and he explained everything to me and showed me how. He was excellent and I'm very satisfied with everything.

After lengthy discussions (and several requests) they finally agreed to reimburse us for the total amount of the cost incurred for the necessary repairs which were made by Nor-Cal Mechanical. At this point we plan on keeping AHS but will remove the HVAC from the contract. We have also had to remove our Spa from the contract as the repair service they were sending us was totally inadequate.

Once I learned I could submit claims to American Home Shield online, I was able to do that versus the telephone. The song thing on the phone is almost bordering to comedy, and then you have to talk, and if the rep doesn't quite hear you or take it for something else, it can get a little frustrating. Whereas when I'm online, I can do it exactly and I'm done. The first time I called American Home Shield was when I had an issue with the dryer. The part wasn't the right one and the dryer didn't get fixed, so the contractor had to make a second trip out. I got very nervous because I thought I was going to have to pay another $75 fee, and American Home Shield was very quick to tell me that I wouldn’t be charged again.

My experience with American Home Shield was good but the only thing that I hate about them is the wait time on the telephone. It was never less than 30 minutes and sometimes much more. That was really the peeve because people really do not have time to sit and wait for that long just to talk to somebody to get some information. The one that was outstanding was I have a Maytag Neptune washing machine whose gasket was in need of replacement. Apparently, the model that I have has the gasket that is no longer available or at least the company was not able to find it. They offered me a replacement, but the replacement that they were offering me was not comparable to what I have. I'm being offered GE products, which aren’t local, and GE is not what I want in a washing machine. I'm being offered a specific amount of money as a replacement. Once I go and buy what it is I want, then I can ask for that amount of money that they are willing to pay.

I didn’t have hot water in our kitchen faucet. It was warm but the hot water was running cold and didn’t run hot. I called American Home Shield and asked for someone to come and take a look at it. They said they would call me and schedule someone to come out. The claims rep was was professional and courteous. The contractor sent out was also great. He immediately knew what was wrong and was able to fix the problem. I had a question about my main shut-off valve because I had no idea where that was in the house so he immediately located that and told me where it was. The water runs perfectly fine now and it has been good since the repair. I was satisfied with the service. They were able to identify the problem and they resolved it immediately. I would recommend American Home Shield.

We had two hard freezes back to back and the heating unit would never shut off nor would it get it hot enough to be comfortable to warm the house. I the AHS number for repairs and they sent people out to check it out. The contractor said that there were some cylinders inside the unit that were not adequate for the size of the house for it to be able to warm it. They had to order those and they came yesterday with the parts and replaced them. I was very pleased with the contractors. They were very pleasant and respectful. The heating unit has been doing fine since the repair. It’s just been overnight and today that it’s been working again. And although we’re not having the temperatures that we had here a few weeks ago, I anticipate that it’ll be fine.

I file my claim online, save time, and enjoy American Home Shield. But in order to do the repair, the contractor had to chip out some of my tile under the sink to do the soldering. But they left it that way and told me someone was coming to repair that even though that wasn’t their call. I made another call to American Home Shield because there was another issue going on with my account. I did a prepay for this service and I thought everything was taken care of. But apparently, they didn't do the prepay and I was just informed that my account can possibly be cancelled. I'm very upset about that. I sent that money but right now, it doesn’t even matter because the sink is still not repaired. American Home Shield won't cover the piece that’s in the back of the faucet and I can’t use the sink without water going everywhere. So unfortunately, I will have to tear out the whole thing and put a new a sink in.

Our air conditioner wasn't working at all. I filed a claim with American Home Shield then the service person came out. I paid the $75 and they took care of part of the problem. The service person told me that the AC had several issues to it and that they could fix one of them, but it would have more problems as time went by. He really made it clear that this would not be the catch all cure and that it would just keep causing me problem after problem. I wanted a new air conditioning unit, but they said that they have to keep fixing things until there's nothing left to fix. I didn't want to do that. I wanted to have it done now, so I took care of the air conditioner myself and paid for the new one. But on what happened to me there, I was disappointed with American Home Shield.

The people that lived in our house before had American Home Shield, so I just kept it. I came home one evening and turned the heat on but what was coming out was nothing but cold air. I called AHS and it was very easy to submit a claim. It was too late for them to send anybody, so I just got in the bed and stayed warm. The next morning, the contractor came at 8 o'clock. They were very nice but all they did was switch the switch that had to be turned on. I wish I had asked my son to do it because I paid a whole lot of money for nothing. They weren't up there for two minutes. But even if I had gone up there, I wouldn't have known what switch to push. Also, I'm scared to go up there because I'm old and I don't feel very steady on those ladders that go up to the attic.

My garage door opener broke. I submitted a claim to American Home Shield over the phone and they sent somebody out to fix it and they replaced it. The reps I spoke to were great and the contractors they sent were good. However, my experience before this was awful. I had a broken faucet in my shower. American Home Shield sent out Slark Plumbing to fix it. It took them three trips to get it fixed, and they broke my tile and left a big hole in my shower when they put it back in. AHS to this day, hasn’t taken care of that or made them fix it.

I had a problem with my pool filter. It's one of those on-top-the-ground pool filters and it's a big one. I called American Home Shield and their response time was pretty quick. They've always been pretty responsive to me and always treated me good. If they said the tech would come out within 24 hours, that was usually how long it took. But for the stove, I had to wait at least a month to get a replacement.

Our water heater leaked and I called AHS to file a claim over the phone. The rep I spoke with got it done and the technician came out the next day after Christmas. The technician knew what he was doing. He had to break the solder and put a fitting on it and since then, the heater is working and doesn’t have any leaks. My experience with AHS has always been great, and I would put them if somebody else asks me what kind of insurance I have. I'm satisfied and I will recommend them.

Our garbage disposal went on the blink at one of our properties and American Home Shield came and repaired it about a month ago. Submitting the claim was easy. We did them online, there was a prompt phone call and they scheduled an appointment. The techs showed up and did a test. They were good and quick. The garbage disposal has been working fine since and we're very pleased.

I did my claim with American Home Shield over the phone and the reps were good. They worked hard to find somebody for me. However, I wish they would have found somebody who would have been able to get out here a lot quicker because I have a 10-year-old and I needed the electricity. I also wish the monthly payment wasn't as much. But other than that, the contractor was very professional and quick. It took him only 10 minutes to find and fix the problem, and the electricity has been working great since it got repaired. I would recommend them and I already did because things got fixed.

I’ve been with American Home Shield for only a month when I had them replace the knobs on the stove. I called AHS for that and they set up an appointment with the repair person. Then the guy came and he was very knowledgeable. He found what was wrong with it, ordered the parts and came back to put them on. Everything was fine and I’ve been able to use the stove since then.

The contractor sent out by American Home Shield to replace my toilet was very good. He was on time and did everything he needed. He tried to work with American Home Shield to get a decent color for me on the toilet but was not able to. Under my warranty, there was no option in colors or anything. It’s going to cost me 200 extra dollars just to get an off-white toilet, which was crazy. Other than that, the representatives from AHS were courteous and professional, and my toilet has been doing fine since the replacement.

The gas valve on our furnace went out. I submitted the claim online and it was pretty easy. The first guy that came out just looked at the manufacture date, when it was installed and pretty much said the whole unit would never work again. So American Home Shield sent a second service company, and they were friendly and knowledgeable about what they were doing. They inspected everything first, and since the repair, the furnace has been great. That was the only repair we've had since we've had American Home Shield.

I had a claim for heating a little while ago. I called it in and got the automated system, which can be very frustrating. I don’t think this is very personable or that it’s good business. I wish that you could talk to a person when you first call in instead. That aside, the contractor was very courteous and professional. He seemed to be very knowledgeable of the unit that he was servicing. He explained to me what he was doing, what part failed and why, and then he replaced the part. Since the repair, the unit has been working great. In my experience, American Home Shield has been a good service.

There was a leaky pipe and the gentleman AHS sent was very thorough and knowledgeable. I like to play safe even if I don’t use the warranty and I'm a long time user of American Home Shield and it has been excellent. I only wish the price was lower as it keeps going up and up.

We purchased AHS in November and it took effect in December. When I purchased the warranty I had no idea they covered plumbing as well, nor did I think I'd ever had to use it. Well yesterday I thought all I had was a clogged sink so I called AHS feeling pretty happy that I had finally signed up after several years of contemplating getting them. The plumber comes out (was supposed to be here between 10 and 2 and got here at 5:30) and tells me that my issue isn't covered by the warranty and the issue will cost me $4k.

I'm not sure to begin with AHS. I won't complain about the 1.5 hour wait times that I've had to wait for nearly two dozen phone calls. Instead, it might be better to explain how I was outright cheated by AHS. My gas furnace was not working. I put in a work order for which I had to repeatedly reach out to AHS to complete. Since they could not find a contractor, they made me find my own, which was fine. They came twice and completed two jobs, FOR WHICH AHS NEVER REIMBURSED ME. My furnace still wasn't working properly, and my contractor said it needed to be fully replaced. AHS required that another contractor be sent, who said it needed to be replaced. They then required a third opinion, who also said it needed to be replaced. By this time, my furnace hadn't been working properly for the months of November and December on the east coast, so you can imagine how frustrating this was.

I called American Home Shield on 1/14/18 and a rep. put in a request for my plumbing problem, the request went to contract company Flowright Plumbing, the company never called and had to call American Home Shield again to ask them about the plumbing company who was coming out to service my plumbing. AHS transferred my request from Flowright Plumbing to another company with any notice of the transfer, the new company they transferred me to cannot come out until 1/17, my mom is elderly, we have been without water since 1/14. I have been a customer of AHS for years, never had a major problem until now. I ask the rep to speak to a supervisor, she said a supervisor is not available now, she will leave a message... have not heard from a supervisor. I will not give a good survey to this company until they change their policy of making their customer wait days for receiving good service.

Very disappointed with AHS. I’ve used AHS for many years and have policies with them on two homes right now, but will definitely be moving to a new company. They have happily accepted my payments every month for years, but now when it is their turn to perform they have failed miserably. Recently my 5-ton furnace died and the technician AHS sent out said it had to be replaced and that AHS would cover the cost of the unit, installation, and the rebuild of the platform; however, what happened is that they ONLY want to pay $435 total, no discussion.

We recently bought a home and the garbage disposal was leaking. I filed a claim to American Home Shield online but the people that they sent out the first time didn’t do anything. They came out here and just looked at it. I had stoppage also and there were two plumbers that came out and they didn’t have a snake to deal with the stoppage. I’ve never in my life heard of plumbers coming out and have no snake in their truck. That’s just not normal. That’s like a carpenter not having a hammer. They said that they were going to get with American Home Shield to see if they would replace the garbage disposal, so they left without anything being accomplished. Then Christmas took place so I just gave it time. After that, I had to resubmit saying that nothing was accomplished.

I downloaded the American Home Shield app after we moved in here, so it's really simple filing a claim. When we were out of town and it was in the middle of the night, my mom who was with my kids tried to turn the heater on and it wouldn't work. Something was wrong with the control box. Whenever we tried to kick the heater on, it wouldn't kick on. It just stayed on the AC. I sent in a thing on the app and AHS called me the next morning to let me know when someone would be able to come out.

There was a heating and air conditioning issue at the property I recently purchased. It was something that happened before, but the swamp cooler was leaking. And it was wintertime, so my biggest concern was the big water bill. I submitted the claim online and it was really easy and less time-consuming. American Home Shield was very prompt in getting somebody out to repair it. There was a tenant at the property and everybody was very happy with the work that was done. The issue got resolved quickly, and overall, everything has been good. American Home Shield is easy to deal with.

I have friends that had home warranties and they recommended that I get one, too. I also thought it'd be a good idea. If anything major would go out, like an air conditioner, it would be awesome to have the warranty and it would be worth all the money I'd spend on it. I got a policy from AHS and when I submitted a claim to them for my water heater, I did it online and it was easy. Everything works fine now. I have hot water and I can take showers again. I would recommend AHS. In fact, I recommended them this weekend to one of my friends that wasn’t happy with hers and she’s going to look into them.

I was having a problem with the fan in my air conditioning and heating unit. It was so noisy that you could hear it everywhere. American Home Shield sent out a couple of service guys and they were great, monkeyed around with it, and it was not as bad. They were very nice and thorough, and one of them was explaining things as they were going around. And it was helpful because I’m new to the building and it’s a new equipment that I’m not used to. So, he gave me a run through which was good. Everything went fine and I’m happy.

I saw the leaks in one of my faucets and remembered that I have American Home Shield. I contacted them to request a plumber to come by. They were very prompt and got a plumber to come out the next day who was very knowledgeable, professional and on time. We found out that the issue was bigger than what I had him come for, causing the need for more work. But he was able to address that and recommended some people to help us out. If he hadn't done that, then the issue itself would have gone to a bigger one than it actually was. So, he saved me a lot of money. Overall it was good service. AHS is very easy to use and I'm glad I purchased it. I will definitely use their service again.

I had a defective heater and filing an online claim with American Home Shield was very easy. They haven't fixed it yet as they were supposed to order the parts and have it shipped to their warehouse. However, they're very responsive to my calls. Working with the contractor was very pleasant. He told me what was needed to be done and how much extra it would be. Moreover, he was very good and knowledgeable about what the problem was. I've been very happy and even had my parents sign up with them.

I've lived here 10 years and we've had American Home Shield for all that time. They’ve always come through and aside from the wait time, I've not had any problem with them whatsoever. It was just difficult to get someone. We had nine-degree temperature last week and my heat pump froze up on the outside. I did the claim online but they never called me to set up an appointment. So I went back to check on it and all it would ever tell me was that it was in queue and I couldn’t find out anything about it so that was a little difficult for me. When I called on the phone, they told me my wait time was an hour and half.

My dishwasher stopped working so it was creating more problems. I filed a claim with American Home Shield online and their website was very helpful and easy to navigate. Also, the contractors they’ve sent were very good. American Home Shield then decided it was too much money to fix, so they offered a replacement. They had tiers in which they gave me a standard amount and if I wanted to upgrade to a stainless steel then I pay the higher price, which I felt was very fair. I actually bought a dishwasher that was more expensive but they gave me a subsidy towards the purchase of the one I wanted. I’ve been very satisfied with American Home Shield.

I've been with AHS for four years. Recently, the washer's drain pump went out and American Home Shield sent someone to fix it. Depending on how fast my internet access is, submitting a claim online is pretty easy. Sometimes, though, you want that warm, fuzzy feeling of having something lined up, so you want to talk to a person. But online really was easy and it worked perfectly. They got someone out here quickly. The contractor was great and I told him what was wrong. I talked to the manufacturers and they said things, the people on the phone are not quite too sure what the problem is. But the contractor knew exactly what it was and went right in. He had it fixed quickly and did a great job. I told a lot of people about American Home Shield. I'm like a walking advertisement for the company because they have done so well for us. We've been super pleased.

I've been with AHS for almost three years. I recently made a claim for my dryer and submitting it was easy. Plus my interaction with the rep was seamless and effortless. The dryer was a Samsung appliance and it is so specialized that they referred someone out that knew about Samsung. The contractor came the next day, had the replacement part with him and took care of it right away. I'm very satisfied and I'd recommend AHS.

The water heater went out because it needed the element replaced and the contractor sent out by American Home Shield was professional and helpful. They were great. I made the claim over the phone and the reps were very fast. I would recommend American Home Shield.

AHS' warranty program is excellent. We made two claims on it and both times were handled quickly and professionally. Recently, our heat was not working so my fiancée easily submitted the claim online. The contractors called me back and got out here real quick. They had to do some repair to the emergency heat element on the heat pump and got it all in one fix. They did an awesome job and since then, it's been working good.

Our thermostat wasn’t working properly so I submitted a claim to American Home Shield on a Friday and by Monday morning, the repairman called and was out here at around 11:00. He had an ID tag and introduced himself. Then, he checked everything out after I told him what was going on. There was another gentleman with him who checked the unit outside while he checked the thermostat. We found out that we had the wrong thermostat on it. It was kicking on the air conditioner before it would kick on the furnace. So they went about doing the repairs which was completed in 30 minutes.

I’ve been satisfied with American Home Shield. I have them for quite a few years and it has worked out good every time I filed a claim with them. Having the warranty is very valuable to me since I got two heating systems and two air conditioners. With the coverage, there was a lot at stake after a few years and I found it reassuring to have. Recently, the blower went out in one of my heating systems. I submitted a claim on the computer and the contractor called the next day to set an appointment. They came out on the second day after I submitted the claim and they were very professional. They were also very timely and followed up really good. At the time, it was cold when I came home since the heat was out. But they got it warm, so it worked out fine. Since then, the heating system's performance has been good.

I filed an online claim with AHS for my furnace that was not working. And their website was easy to use. A tech came to look at the furnace but when he was leaving, my house started smoking. Luckily, I caught him as he was driving away and I told him that I got smoke coming out of my vents. He came back and as he was walking in, he said that the smoke was probably just some dust. But I replied that it was real smoke. He went up back into the attic to look at the furnace and said that it was on fire. Ultimately, everything worked out fine and it didn’t burn the house down, but it could have gone terribly wrong.

I've been with American Home Shield for a month and a water heater issue came up. I wasn’t clear on a lot of things with my policy but they never said they didn’t cover that. But then when I called American Home Shield, they said they didn't cover that. I read the contract and saw those things are on it but they said that was from before I bought the home which didn't make sense to me. It was frustrating not understanding what I spend my money for. They already fixed my water heater and the technicians that came out here were professional, efficient and on time. But AHS didn't care about it this time and if they don't replace it with a new one, I would be upset because I know it's about to go.

I recently filed a plumbing claim and there's one that’s outstanding too. Apparently, my outstanding claim didn’t meet the needs because I expected it to bill me the service call but it didn’t. Basically, when I submitted my claim online, the system didn’t recognize my most recent claim as new. It knew that I have a plumbing outstanding, so it registered as a follow-up, not as a new one. Their plumber picked up on it and called to ask if it was a new one and I told them it was. So that was a good thing.

We called American Home Shield for our garbage disposal. The rep I talked to was very cooperative and sent Bell Cow. They were an HVAC company but they also had a plumbing division. Their guys were very nice. They came out and replaced my garbage disposal, but the replacement didn't run right so I called them. The guy came right back out here, brought another brand-new unit and put it in there. I haven’t had any trouble since then.

The blower motor on the furnace stopped working. I called American Home Shield to file a claim and I relayed emails to which they responded. Then, they sent somebody out and fixed the motor within two days. The contractors sent were friendly and they got down to work, did the job and left. Now the furnace works fine.

My toilet was clogged and I submitted the claim to AHS over the phone. My claim went through and I had somebody here the next day. The contractor was kind of quiet and to himself, but he did what he needed to do and left. It took him five minutes to finish the job and the quality of work was good. I had told them the little issue that I had, but other than that, everything else was taken care of and I had no problems.

My last claim with American Home Shield was for a pool leak. The company they hired came out and took a look. The guy claimed that there was a small puddle around some pool equipment and that was where the leak must have been coming from. He said that he patched it up and everything was all well. My tenant is a pool contractor and saw the guy throw water on that area. He hadn’t turned on the pool equipment in over a week because it was leaking and they didn’t want for the water to come out. Everything that the guy was in was complete fraud. And he charged American Home Shield. So we hired a different pool contractor to come out that was not associated with American Home Shield. They found a leak within a completely different area. They came in and did the patching, and everything has been fine. But because it was in the skimmer, American Home Shield said they won’t cover it. It was just a big headache.

When I submitted a claim to American Home Shield to have my heater fixed, it was through their online form which was intuitive, functional and quick. Though the online experience is fine, the phone service is abysmal. Every single time I called American Home Shield, it’s taking over an hour just to have somebody answer my call. But the technicians who came have been very good. They gave an alert on my phone that tells me that they’re coming and then they usually call ahead of time and then show up at the time that they’re expected to. They also informed me about what they’re doing or any additional variables they may have found. They had one follow up appointment because my heater was extremely broken. There was an additional thing that wasn’t causing it to work. So they fixed just one part of it but then it wasn’t connected so they connected it. Overall, the service offered by American Home Shield is worth the effort, just don’t give them a call.

I’ve had two claims with American Home Shield. One was when I had a refrigerator problem with the ice coming out of the icemaker and I had a claim on the water heater. I called them in, and the refrigerator claim was very smooth. As soon as I filed the claim, the company that they sent to do the work called me within a few hours and had an appointment quickly. But the water heater claim has been different. It took three business days, five days with the weekend, to get the plumber out. And then it has taken another eight days before the plumber is actually putting in the water heater so I’ll be without a water heater for two weeks. He came out last Tuesday to look at the water heater to decide if he could fix it or if it needs to be replaced.

We are no longer happy with American Home Shield as we were 20 years ago when we started with them. Their service has gone downhill, unfortunately. We wait on hold for over two hours and we don’t get responses right away. We’ve also had bad experiences with some of the representatives that they’ve sent out. And in trying to fix that, it resulted in days of waiting to get back and also days of being on hold forever trying talk to somebody. We have two family businesses and I don’t treat my customers that long. And we considered twice this last time about canceling the policy with them.

I've got two recent claims with American Home Shield. One was about the electrical outlets which was already done and the other one was about my microwave and the tech is coming tomorrow to fix it. I filed one of the claims over the phone and the rep treated me very good. The techs who have come were also very good. I've been happy and I'd recommend them to somebody.

I’m still waiting on a repairman AHS will be sending and it’s going on the second week and he called and said he was coming today between 8:00 and 12:00. They’re coming out for my stove and my washing machine. My oven isn’t working on the stove and the tub in my washing machine is loose. We usually go online to file claims and sometimes we call.

American Home Shield is great but the only thing that I do not like is the waiting time to talk to someone. Even so, the reps have been wonderful. I am very satisfied and have recommended American Home Shield to others.

I have been with American Home Shield for close to 30 years already. Normally, I call in and they come out and I pay the service person. But now I have to pay before they come and I don't like that. The last time I called, my washing machine drain wouldn't go through so I needed a plumber. However, the representative I spoke with said that I am delinquent. I don't want that because I'm not delinquent -- I have A1 credit. And American Home Shield kept sending bills and then I got a bill for my service after we paid and I still got a bill saying I owe them money.

I bought my first house in 1983 and had AHS at that time. Many years later, they're still in business and doing the same thing, so they're doing something right. Whenever I go into a closing on a house, it's AHS that's offered to me. They probably get 10,000 claims a day, so it’s hard for them to do a follow-up. We had a plumbing issue recently and so far, it has been good. I submitted the claim with AHS once by phone and once online. Both of them worked out fine and had a good follow-up. Their customer service was good. However, it took them a while to answer the phone when I called and was on hold for 15 minutes. It was a little longer than I expected.

I called 5 days ago to report a problem. They took the payment and "a technician will call to set an appointment within 24 hours". A technician called to tell me that his first availability was two weeks from the date and that he was suggesting to call American Home Shield to switch service. I have called 6 times! Each with an hour wait and I still haven't received a call from no-one! Check it out. Just call 888-429-8247 Customer Service and see how long you will stay on the line! Get a different Company. This one sucks!

I've been trying to get my tenants water heater and garbage disposal fixed since December. The first vendor that went there told that the water heater needed to be replaced, and supposedly changed the garbage disposal with a new one. 2 weeks after the visit the vendor hasn't sent the report to AHS. After receiving the report AHS said they needed a second opinion. They sent another vendor who said that the garbage disposal that was replaced was cheap and would break soon. They also said lots of things to my tenants about my house. I'm extremely disappointed. Takes hours to be answered by the customer service, I don't know what else to do!

It was very simple to navigate the AHS website. I filed a claim for our water heater and they replaced it. One of the first claims we did was over the phone and the reps were very professional. The service folks have been very positive and I've had no issues with them. We also had a wall oven replaced and like the case of our water heater, that went very well. AHS has been very well worth the price we paid for it and we’ve been very happy with their quick responses and service that we received. We’ve recommended them to friends who just moved to our area.

Our chandelier wasn't working and some lights in our laundry room were shorted out. When I submitted the claim to AHS, the experience was awful and I stayed on hold for 45 minutes. After 45 minutes, I gave up, called back, and did the claim online. But I'm not a big fan of that 'cause I can't talk to anybody when I want to explain the problem and even the choices they gave weren't close to what I needed. It was faster and they got me to the right people but I would much rather talk to them. Not be able to talk to somebody is aggravating and I should be able to talk to them within five minutes for paying $80 a month for 14 years. I don't know if there are not enough operators or this is the way to force people to use the internet to log in the issue. I also had an experience with them where I've been on hold for over an hour and 20 minutes. But when I started with them 14 years ago, it was a five-minute wait time to talk to somebody.

The AHS website is user-friendly. They have different things and different categories and I just have to pick the category. The only thing is sometimes, you have different problems in different categories but you can only submit all the problems in one category. They can perhaps improve that so that you can select all your problems and they categorize it for you so they can send it to a different company. Otherwise, I would just choose one problem or two problems in the same category. And if I need another service, I have to choose a different category.

I had a problem with the baseboard heaters. I submitted a claim online (process went seamlessly), then I got a text that said I was good to go. That was a nice little feature. The contractors told us that they’d be coming out. They’ve replaced most of the baseboard heaters. The only thing is I’m now waiting for some of the other ones to come in because they didn’t have the correct link and they had to order them. So, it has taken a little bit of time. Also, I have been the one who has to do a lot of the follow-up. But the guys have been fine and were really nice and the actual baseboard heaters themselves are now functioning great. I would recommend American Home Shield. It’s already paid for itself. I’ve already more than recouped the $400 just in baseboard heaters alone.

The garbage disposal stopped working and we called American Home Shield to discuss the claim, which went good and smooth. The representative was courteous and efficient. Someone called us back in less than 48 hours. But the plumbing company was hard to get a hold of and there was a lot of phone tag. We weren’t able to talk clearly and get down a concise time to meet. But when the plumber came out, he was very good and professional. He described everything that he was going to do and what he had done. He was there about 35 minutes and he was able to fix the problem without having to replace any parts. Now, we're back to business as normal and the garbage disposal works just like new. It was a positive experience and American Home Shield is a good warranty to have.

The heating units for both of my furnaces would ignite, shut off and then ignite again. In between that time where the fire would go on and turn off, there would be this burst of gas that you could smell in the house. I went online and submitted a claim, then American Home Shield scheduled the appointment online. The process was painless and easy. However, the original guy who came out didn’t do anything. He came back later that day, but still didn’t solve the problem. Two days after he left, the issue was back. We scheduled another guy to come out and he did better. He told me what the problem was but said it was a maintenance issue and not a mechanical problem, and he was not going to do anything. That was disappointing and I'm not real happy about it.

I had a problem with my gas furnace and submitted the claim over the phone to AHS. I specifically wanted to request a particular HVAC company, as opposed to another one that they had sent out to me a couple of times previously. I wasn't pleased with that company. It wasn't that I had issues. They came out, did the service but they combined doing the service with trying to get me to buy a new system. And that's what they seemed to do consistently. I don't need to be hard sold. I need my unit fixed, and if I'm ready to buy a new unit, then I'll let them know.

I had three claims with American Home Shield recently, had them almost simultaneously, including one for my plumbing. I submitted that claim online and while I did it easily, the website is like, “Here are your options.” Unlike when talking to someone where I can say what I think the issue is. So, on the plumbing claim, I had to check a few things just to cover the basis of what the problem could be since it wasn’t speaking to someone verbally. Not knowing what the problem was and why the water was leaking, I was like is it because the garbage disposal is broken and it’s causing a leak or is there a leak and has nothing to do with it? So, I clicked off both things because I wasn’t sure, versus if I was talking to a rep, I could tell the rep what the problem is and they can differentiate on their own.

I had two houses that had furnaces that had gone out. American Home Shield came out and they said that I needed a new furnace. They gave me the approval that they'd take care of the labor to have it installed plus the new furnace. Then they told me there were special modifications to the tune of $2400. I didn't bother to tell them but I had two other people come out to look at it and one of them gave me a price of $500 for the modifications. I had the same experience on the other one as well. I was going to have the other person do it but they said that they needed to check with American Home Shield.

We were with a different company before American Home Shield. The other company didn't have technicians that were local. I live out in the middle of the woods and the ones that they had coming out here were like a mom and pop place. They didn't do good work. We went with American Home Shield and I've been very much satisfied with them.

AHS is pretty much the only name or is the most well-known name for home warranties. We got a home warranty with our house when we bought it and we have them for about 15 years now. It's a good investment. I submit claims online because the hold time takes 20 or 30 minutes, but my wife calls them in. Just like with any insurance policy, sometimes you win with American Home Shield and sometimes you lose. I pay $75 for every service call, but some of the stuff would have been cheaper if I went outside of AHS. Then, we filed four tickets on the washer and it has never been resolved. They kept sending out the same people, which I think are the only ones on their list. So we're also not thrilled with one of the contractors that AHS sent out, but most of them have been pretty good.

I've had three experiences with American Home Shield in the last year and a half. The last one, I thought I had a gas leak in a pipe in the house. Their guy came out and he was good. It turned out it was not a gas leak. The time after that was for pool work and I got into a disagreement with Knock Out Pools' telephone person who thought I worked for her in an attitude and we never finished that particular deal. The guy that was supposed to come out called me and claimed that my speaking to him was yelling at him, which was inaccurate. I did that to his scheduler.

I'm a real estate agent and I buy home warranties for my clients. So, I've tried a lot of other home warranty companies, and American Home Shield has been the best. However, when my air conditioner goes out, they will say that they'll replace it but they will only put a band-aid on it until it literally conks out completely and then they'll have an excuse not to replace it.

American Home Shield sent me a someone from Jasper Mechanical over for a heater issue I had. He was on top of things and knew what he was doing. He went up the attic, checked that out and he told me what was wrong up there. He put a new compressor in and the heater is working fine. He has to come back a second time though to check out why my heater is making a loud and annoying humming noise. It’s a constant high tone noise coming from the vent. When the mechanic left, he told me he would call me back the next day but I never heard from him. I haven’t tried to call back though because I was told that maybe he would remember that he was supposed to call me that same date at 8:00 o’ clock. Also, I didn’t know they were going to charge me again.

I wanted to talk to a real person and that could be really difficult at American Home Shield. I was on hold for over 30 minutes to get through and that’s really frustrating. I wanted to confirm that what I needed to have done was covered under my plan and ask a couple of more qualifying questions, but I couldn’t get a hold of a real person. So I ended up paying in a separate incident the $75 fee only to find out that the company could do it but American Home Shield didn’t cover the work I wanted to be done. I had to go get a refund for the service fee and again, I had to be on hold for a very long time. It was very frustrating and there's no link on the website to send an email or contact them in another way other than the telephone number.

The freezer on my refrigerator wasn't working properly and we had American Home Shield set up a tech to come out. He came in and looked at it. He replaced a part which fixed a part of the problem, but he had to come back out again and did another part. It's operating fine now. The contractors were very nice, polite and very good to work with. It didn't take them long to look at stuff and check it out and explained to me what they were doing.

This year we submitted two claims to AHS. One was for a leaking toilet and the other was for a blocked kitchen sink. At first, I tried to submit the service request online, but I couldn’t. However, everything turned out okay. I called them on the phone and their people were professional and friendly. Plus, they did their best. Their contractors were also friendly and professional, as well as good and fast.

The furnace had a smell of gas, it was a bad furnace and won't start anymore. My wife put on a claim to American Home Shield over her email. They sent somebody out here and dealt with it. The contractor from Houston that condemned it was very professional and accurate, and I installed it myself as the contractor. I started it Monday and finished it that day. It took about almost eight hours. I got to replace the furnace and the mount wall. It’s got the cold for the air conditioning and I got to take it out and get a gas while I had to take the part. It was a little complex but it got done. AHS just gave an allowance of $580 that barely covers the furnace and I haven’t seen the money yet but they said it’s on the way.

Submitting a service call to American Home Shield was easy. You just pick up the phone and make a call, then the appliance repair people will call you. You set up an appointment and they come out. They do a professional job and it's perfect. I'm the landlord and I'm happy with their level of customer service. I would recommend them to anyone.

I’ve only called American Home Shield three times. I filed a claim online the first time but it took a longer time for the contractor to come out. And it was quicker for me to call. When I filed my first claim, the contractors came and replaced a fuse. They were quick and efficient. And the second time was when my air went out and they came in and rewired the entire system because a lot of the wires have been crossed. But that was when the issue started. They did not reattach my heat pump, so when the weather changed from hot to cold, I had no heat when I turned it on.

I had a plumbing problem and called American Home Shield. We did a schedule and the guy who came out was really helpful and walked me through what he was doing. He told me what was going on and he was able to fix the leaking toilet the same day. It was great. I also submitted another claim for a dryer. I did it online and it was easy to schedule that way. I got a text and an email confirming that I've submitted and then the plumber called me and confirmed the schedule. But there was a little confusion. The time frame that AHS told me was slightly different from what the plumber was going to come out and do. Maybe there was a miscommunication between AHS and the plumber. But it was not too big of a deal and it was easy to confirm. Overall, I had a good experience with American Home Shield.

Last year, we had the issue on the air conditioner which was something minor. Then we had a heater issue with the blower which was also minor. Our big issue was with the water heater in the house. The first plumber AHS sent out spent several hours but couldn't solve the problem. He was also trying to sell me a bladder for $600 but I knew the bladder wasn't wrong because I did all the testing myself. I didn't want him back in my house because he was here twice and I still had no water for a week. But the last plumber who was sent out was very adept and he fixed the problem so I'm happy with that. He was a young guy who was very intelligent at what he does and he fixed the problem in 30 minutes. The problem boiled down to the filter. The other guy changed the filter but he put the filter in wrong which disallowed water to come through. It's been perfect since the young plumber left though.

My most recent claim with American Home Shield was for a plumbing issue in which the cartridge in the shower valve needed to be changed. The first technician actually broke a few things and he reported back to American Home Shield that the problem was unfixable without substantial work. I had to go through the process of getting a second opinion through AHS. That call was slightly adversarial in the sense that they were very defensive of the contractor but I had to insist and they didn’t push that hard. That second opinion told me that the first technician did a pretty poor job. The second tech was very open with me and he explained to me what he thought had happened. He walked me through everything that he was seeing where we determined that the first contractor had actually broken something and it made the situation worse rather than fixing it. He went the extra mile. Since then, the shower worked fine.

When our heater was not working, I filed a claim to AHS over the phone and there was a very, very long wait time. They sent a technician out but it took five days without heat before somebody came out. He found the problem and fixed it. But prior to this one, I had a light that went out in front of the house, and it was attached to the house. I called them and I was on hold for about two hours before somebody picked up. They said it was covered and they sent out one company. As far as actual technicians that they sent to our home, Ideal Electric was terrible and I heard that they still send them out. The technician never took the light off to look at it. Then they sent another company out and they said, "All you need to do is call them and I'll come back today". And to date, I ended up having to fix the light myself.

I hate American Home Shield. When we owned our house before, we had it and they were wonderful. Then, we bought a trailer and decided to get them again. But then, when we submitted a claim for our hot water tank, the second lady I spoke with on the phone was very rude based from the tone of her voice. We have three children so it's hard to be without hot water in December. I had called AHS back to see if they had somebody else that could come sooner and this lady said they couldn't do more for us.

American Home Shield was responsive when I submitted the claim. I had a clogged sink and it had been ongoing for a couple of weeks. I’ve had good interactions with their representative. They were professional and did whatever needed to be done to schedule the technician to come right away. The technician was friendly and professional, too. He listened when we told him about the problem. Then he did whatever needed to be done and fixed the problem. The sink is working better since the repair. AHS was pretty straightforward. I would recommend them to friends as they have good service and could potentially save them money.