American Home Shield Reviews

American Home Shield is a great company that provides proficient service. I called them recently for an AC repair and they handled it promptly. They were able to get a tech here the next business day. Moreover, the AC has been working as expected since the repair.

The sub-contractors AHS hires to make repairs are terrible and impossible to get in contact with. After constantly getting the run-around, I've had enough! Sent a certified letter of cancellation to all four addresses listed on their website. Also called AHS and after an hour finally got to talk to a representative who said my account was canceled. A week later, I received two charges on my credit card (one for the monthly fee and another $100 service fee for God knows what). Do NOT get a contract with this terrible company!

My AC wasn't working and it kept aggravating everybody because it's hot at night. We called American Home Shield and they sent someone out right away. The tech guy came and worked on it, and it worked for awhile. Then it got too cold and it froze up and stopped the other night. He came in yesterday and said something about the unit was no good. He talked to me and explained things to me and my daughter. He did very well, and they're usually right on time. The AHS reps were very nice and I've recommended them to several people.

My furnace went out, so I was cold taking a shower in the morning. I called American Home Shield to submit a claim, and they’re always nice. They got somebody out early the next day. He came out quickly, and got it done quickly. Now, I’m nice and warm. I’ve had American Home Shield for 17 years, and I’m satisfied with them.

AHS has gone well with claims I filed. The air conditioning stopped working and the AC people came out and diagnosed it. Then they put in what's needed to be done with American Home Shield. American Home Shield processed it. And the company ordered the part, and then, they came and replaced the compressor. I believe I filed the claim online and it was easy. But I've done before over the phone filing. It's confusing though to try and get a person over the phone. It takes a while to get through and I go through a bunch of different menus. None of them get to a person for a while, and then, when I finally get a person, they're very helpful.

Our refrigerator just stopped working, it burned and I don't know how that happened. We made a phone call to American Home Shield and the contractors who came to check it were fine. They told us it needed to be replaced. My husband dealt with everything with the guy that came to the house and everything was fine with the claim. However, when we reported our dryer being messed up before, the contractor who came said that there was a clog and that it needed to be cleaned, but they couldn't do that for us. We needed to get somebody else. And when we actually moved the dryer, the hose was bent. So, I don't know why they didn't do anything. Also, we called to have some service done on the appliances and it took forever. One time, I was on the phone for almost an hour until I finally got somebody. Those were my disappointments so far. Otherwise, they've been very reliable.

One of the coils of my electric stove went out so I filed a claim with American Home Shield online and it was fairly easy. From when I filed the claim to when the contractor came out was around a week and a half. The contractor was very polite and very nice and he knew what he was talking about. But I had to reschedule the installment of the piece. He told me that he would have to send the claim to American Home Shield and they would have to order it.

The emergency electric supplement didn’t kick on about a month ago. I submitted the claim to AHS online and I got a response within 12 hours. Then, the technician showed up the next day. The contractor was in the area and he made an effort to change his schedule and come to our place. He fixed it and the repair went better than expected. Also, I had another claim about six months ago and the same thing happened. They were very responsive, the same technician showed up and fixed it right away. It has been excellent so far and AHS has done a fine job for me.

I needed AHS to put a new blower for my furnace. I filed a claim over the phone and I was on hold for almost two hours. Normally I don't wait that long but that was the time when it was so cold all over the world so they were probably getting a lot of calls so I understood that. Once I got through to someone, it was good. The contractors they sent were professionals. They were also good since they had come out for the second time since I didn't have a hole and I had to have someone else do it. The issue has now been taken care of and the unit is working well. I'm satisfied with my AHS experience. I would recommend them, and have done so to a few people. The payment is decent and the service is quick.

We've had American Home Shield a very long time and we've usually had some very good experiences. But this last experience with the cold weather was probably one of the worst experiences that we had with them. I was on the phone waiting for almost two hours for someone to call me back and I did that three times. I asked the lady I talked to to call me back because it takes me forever to get through, and she said it was not a problem. I told the last one I talked to that I wanted to talk to their supervisor because I wasn’t happy. And she said, “I'm going to put it in right now in the system telling the first available supervisor to call you.” They have not called me as of yet and this has been quite a long time now.

I filed a claim for my heating system with AHS. I called and gave them my information. I called the company that they referred me on a Saturday but I never got a callback and so I had to follow up with that company who AHS contracted with. I left a message and still, no one ever called me. So, I called again and it so happened that one of their techs picked up the phone. He indicated that he could come out around 10:00 or 11:00 but it was not good for me since I go to work at 6:00 in the morning. I had to leave work which was an hour away from home so that he can fix my unit. He waited for me and that was good but as far as the company itself calling me, I never heard from them. He said that their service, as far as the phone, is not good. So he personally told me to reach out to him as he had a number that called me. I finally got my unit fixed and it was one of those times when it was freezing cold. It was on a Monday around noon.

Our broiler stopped working so we filed a claim with American Home Shield online and it went fine. The contractor they sent was also good. He was able to fix the broiler. I’ve actually looked into other warranty companies and compared what American Home Shield has with others and American Home Shield offer the most coverage.

I submitted a plumbing claim with American Home Shield over the phone and the contractor they sent was great. They were timely, did their work well and easy to deal with. Plus everything has been working fine since the repair. American Home Shield is of good value for what you get.

I usually call American Home Shield to submit a claim. I had a water leak and when the contractor came out, he told me that he couldn't fix it because the water heater was installed improperly. They didn't do anything and left. I have to consistently shut my water off. American Home Shield told me the name of the company that was supposed to be calling me but that was over one and a half weeks ago and I still haven't heard anything back. And when I call American Home Shield, I'm placed on hold forever.

I go to AHS's website to submit claims and then because I know who the vendors are, I call them. But AHS usually gets back to me within the same day if I make a request and their reps have been great and very helpful. Also, I manage a lot of property so typically, it's rental and I just give the contractors access to take care of their business. But I have interacted with them before and they're great. All my plumbing claims are always great and Dean's Plumbing takes care of business.

Our heat wasn’t working so we went to the computer, typed in American Home Shield in Google, and then submitted a claim. A technician came out fast and he was very awesome, professional, courteous, explained what he was doing, and got the job done. Having a home warranty is very valuable if something goes wrong, and I’ve recommended American Home Shield to quite a few people.

When I submitted a claim to American Home Shield over the phone, my interaction with their representatives was awesome. It was a plumbing issue on my sink and the company that came over was phenomenal. Their people were very courteous and professional. They got the job done within minutes. And since then, I had no issues. Overall, I've always got good service from American Home Shield. All their reps have been good when they spoke to me on the phone. I have sent 10 people to them already, telling them AHS has helped me save money right on repairs. Out of that 10 I sent, some have signed up and used them and they were happy. They have told me that American Home Shield had saved them.

We had a clogged sink. Submitting a claim to American Home Shield was easy and great. We did it online because it was easier to do. The contractor they sent was great and the sink has been working fine since the repair. I've had AHS for about five years and they're pretty good.

My garage door wouldn't close. It will go down partially and come back up. I called American Home Shield. I have been with them for many years and the customer service has always been right on time and within 24 to 72 hours, somebody is calling. I’ve never had any complaint. I’m very gracious about that and as long as I can afford to continue service with American Home Shield, I will. However, I don't like Greenway in my house. They weren’t very considerate of me. They replaced the hot water heater and they messed up. I had to buy the pan for the hot water heater, which I didn’t mind, but at that time, I didn’t know that it was my responsibility. And when they took the pan out, it’s straight beside the place where it sits and then never came to replace the wood.

My experience with American Home Shield has been very positive and favorable. I submitted claims over the phone and the experience was straightforward. I haven't had any trouble getting somebody on the line. I may have to wait for a bit but their reps have been very responsive and attentive to my problem. They followed up very quickly and I didn’t have to wait for an inordinate period of time so I was quite pleased with the service.

I had to file a claim at American Home Shield because the dryer wasn't working, and everything worked out fine. But what happened with another claim that they didn't cover, which was unacceptable, was that I was in the shower and everything started backing up. I was covered with soap and shampoo and I felt cold water coming up around my ankles. So, I immediately shut off the water. And I noticed that the water was backed up so that it was almost to go over the lip where the tile was and it would've gone on to my carpeting. There was nasty water with stuff floating in it and coming up in my bathtub, and it was also coming up in my toilet. So, I got a washcloth and I dried myself off as much as I could. I called my husband and when he got home, he called American Home Shield.

We had American Home Shield when we bought our house in Morristown six months ago. We had a heating issue there and made a claim to AHS. We usually start submitting the claim online but we go to phone if necessary. Their contractor came within a week of us reporting it and they were out there fairly quickly. The team that set it up was very good, polite, and took care of the issue. They diagnosed that it was something about a switch. It has been working fine and it is better than before. It was not blowing warm air before and it is now. AHS charges more but we are happy with the experience.

I have used American Home Shield one time since I've had them and it has been a nightmare. I cannot talk with them on the phone. I was trying to submit a claim for my garage door opener and I waited an hour one day and then an hour and a half another time. When I got a little perturbed about it, the rep said, "Hang on a second. I'll get right back to you." But, she put me on hold and I thought that she did it on purpose just because. However, the claim went well. Once they got the work done, the people that they got had been good.The techs came out so I paid the $100 service fee through the computer because it was next to impossible to talk with anybody. The garage door people were good and they took care of it but I still got a bill for the $100 which I already paid. Another thing was that my service for the first year went up by $4. I haven't been able to get a hold of them and it went up $4 and nobody can tell me why.

Our HVAC was making a high-pitch noise and it wasn’t throwing heat right. I called American Home Shield and they got a hold of a heating company. They sent a guy who found out it was the induction blower that was bad and he ordered me one right away. And within a day or so, the part came in and another young man had come out, installed it and did a very good job. At no time at all, we had heat and it was working great. I’m noticing a little bit of noise but it doesn’t do it all the time and it hasn’t affected my heating so I haven’t worried about it. It could be just a bearing getting warmed up.

We had an air conditioner problem and American Home Shield sent us some company out and said that our coil was bad. We didn’t think the coil was bad so we questioned it but just said okay. Then, they wanted to charge us to fix the coil and they also wanted to charge us extra money to do all kinds of other stuff so we said we didn’t want to do that.

I’ve been with AHS for many years and they have bought me a new microwave oven, a dryer, and a ceiling fan. I recently submitted a claim because my bathtub was draining slow. I didn’t have anybody to come out for five days. But when the contractor came, he was on time. I had some remodeling done and the technician said this happens all the time. It got some crud in there when they were working on the lines and we were putting in new fixtures. Eventually, he got the tub draining well.

My recent claim was with the company called Mr. Fixit. The issue was with the air duct, the heat pump. The system wasn’t heating the house like it was supposed to. The tenant called me and told me that the bill he got doubled and was $300. I submitted the claim and the Mr. Fixit guy got in touch with them and I gave them the tenant’s phone number. The tenant called them several times to follow up with them. The guy never came through. So, then I called American Home Shield to complained about the company. I never want to use that company again ever. I tried to speak with someone on the phone. They were very helpful and we resubmitted a new claim. That gentleman contacted the tenant so they’re trying to work out something right now on what date they would actually come in and do the work. I've been with American Home Shield since 2005 and I'm pretty satisfied and I’ve actually turned a lot people onto them.

Years ago, I had a very good relationship with American Home Shield. Then I signed up again and I didn’t have too good of a relationship. I had a little leak in a filter by the pool and I kept calling and calling but they kept putting me on hold. They said, "We'll get back to you." But I never spoke to them and never gave it a courtesy to come back. For a half hour I sat on the phone and there was nothing but music. I had to have somebody else go through different channels to finally get somebody to come out and do that work. I turned over to my daughter and they somehow got directly with somebody and within two days the problem was solved. He was very nice, did a good job, fast, knew what he was doing, and perfect.

My experience with American Home Shield has been good but I still have an issue with my aerobic system. I talked with American Home Shield's rep about my claim and then I sent them the quotation that the aerobic installer service gave me to correct it. I paid $140 for the option to take care of all the aerobic system but the rep said that they do not cover the septic system and that they just cover my ejection pump on the septic system. Over a period of time, the seals between the different sections going down into the ground to the tank have become unsealed so when it rains hard, the water runs into the tanks. The water pump pumps out the water but the water runs right back in there so it runs almost continuously and they said that it's not anything that the contractor do. The pump did go out and it was replaced so that was good.

We keep having problems with our refrigerator so we had to call American Home Shield about three times. Each time, they sent out someone to try to fix the problem and they continued to send someone out until the problem was fixed. We were really satisfied with them. Whenever we have a claim, we usually call them any time of day. We then get to their automated system and we tell them what the problem is. And then, they'd call back in a few hours to tell us that they have someone they have contracted to do whatever the problem is and give us an appointment date. And then, the technician would call us and let us know when they're on their way and then we had to wait. With our refrigerator, they told us that the earliest that they could get out was a week. But we called back and explained to them how important it was that we had our refrigerator. So, they got someone out within a couple of days to fix the problem for us.

If I could get logged in, I submit my claims online with American Home Shield. But sometime I have login issues, and if I couldn't do it on their website, I need to submit my claim on the phone which takes a long time. So online is much better because I'd be on hold a lot more when I'm on the phone. I had a claim for one toilet upstairs that had a sewage smell coming out of it and we had to keep the door closed the entire time. We have a septic system so we could smell that through it. AHS sent two technicians out for our claim. The first one told us that they would be early in the day between eight and twelve, so my wife took off from work to stay here. But we were called close to twelve and their rep said their techs would be out towards the end of the day. My wife voiced her opinion that we were told it would be earlier but he said that he couldn't help it.

I had a little bit of an unusual experience with AHS when I filed a claim for my microwave. I tried to get some help at the beginning and the problem was we couldn't find somebody in our local area to take care of the claim because I'm in a somewhat rural place. I had to look for somebody myself. When I found one, they told me they were a representative for American Home Shield and that cleared everything up quickly.

I submitted a claim with AHS for my refrigerator since it's falling apart and its ice maker wasn't working properly and they got me connected with a local repair shop. The contractors who came were very good and very well-educated on the refrigerator. They ordered two parts for the motor of the ice maker, but they didn't work. I can hear it working, but it wasn’t doing what it was supposed to do. Then, they replaced some of the drawers on the inside, but they were still falling apart. Before I even got them out of the package, they were falling apart. Maybe it was the glue or how they were sealed, but they just were not working. The quality was not good. The unit that I had was probably a lemon and AHS replaced it.

I am seriously considering dropping American Home Shield because every time I have some issues, I would call AHS and fight with them which I couldn’t do anymore. They were trying to get me to sign a two-year contract but we’ve been with them since August of 2004 and have never had issues like the ones we have now. They had people come into our house as if it was their house. They would also tell us that if the guy they sent breaks something, AHS would not be responsible for it, even if they were AHS' subcontractor and not mine. I pay them a monthly fee for them to fix up my appliances. In addition, I contact them via phone 90% of the time and they put me on hold for hours and hours. I’m just sick of it.

My recent claim with American Home Shield was excellent. My dryer is now running fine. I went online to tell about my issue then I got an email the next day. I got a call from the repair facility \and told me that they'd be there on Tuesday. My wife was home when they went here and she said everything went fine. The contractor was very polite and professional. He looked at the machine, did some troubleshooting, knew what was the problem, repaired it, and put it back together. I would definitely recommend AHS to anyone who was looking for a home warranty. Keep up the good work and excellent customer service.

A fan was running all the time on our heaters and we couldn't turn it off. So, we contacted AHS to see if they could come and look at it. We called and left a message then their called us back right away and set the appointment. She was very good. Then the kid came over promptly and he was excellent. He was precise and friendly. He was also knowledgeable and explained everything to us. Plus, he talked to us at our level because we didn't know anything about any thing at all. He took care of everything and was absolutely wonderful. Since he took care of the problem, everything's back to normal and nothing bad has happened to our heaters.

I submitted a claim to American Home Shield for my heating and air conditioning. My hot pump kept going out and I had to call them three or four times to get it straight because one technician put the wire in and according to the third guy when he turned around, he kicked it out. But they finally got it straight and it’s now working. The interactions I’ve had with the reps were good. However, I was very displeased when they could not fix my outside outlet because they said that they had to go underground to get the wiring straight when in actuality, the deck was already up. I’d already taken the deck up and they just had to take it under the deck and it was very convenient.

I have been using American Home Shield on and off for 10 years. I have an older house and I had to use them several times. The first time I had them they were kind of a pain. But this was a long time ago and they have made a lot of improvement since then. Every time I've had to use them they've been great. Recently my hot water heater had stopped working. So I submitted a claim online and their website is easy to use. The first contractor that was sent out wasn't propane certified and my hot water heater had run out of propane. But as soon as I called them and let them know that we needed a different person they got right on to it and found me another plumber within just a couple of hours. They ended up replacing the hot water heater and since then it has been working very well.

The first time I contacted AHS about my plumbing problems I did it online. The contractors had to come back so I picked up the phone and called AHS. But you have to call early in the morning, otherwise you'll be on hold for hours. The contractors have all been competent. I’ve been with AHS for a long time and they've been great. Moreover they do what they say they’re going to do.

I've had a good experience with American Home Shield and all the contractors that have come out so far. Recently my dryer broke down, and the techs came right out and fixed it. I usually have to call it in because the list online isn't as inclusive as it could be. The only thing that was difficult was when my furnace went out. The cost of stuff was cheaper than getting a new furnace but it was still a cost. When it came to replacing something like that, the cost ended up being more than I thought it would be with a replacement. Also, AHS changed my policy because my water softener used to be included, but I called concerning it and I found out that it wasn’t included anymore. I don't know how they ended up changing things 'cause I thought it was an automatic renewal.

I’ve been with American Home Shield for 18 years now and it’s been a great experience. But I spend too much time on hold. They can work on the call center. I guess a lot of people called in when they had the ice storm on the East Coast. But we’re here on the West Coast and we were waiting for an hour and a half on hold. But once we get through, the interactions are always great. The website is also very user-friendly and that’s really nice. Plus, the contractors have been great. I would recommend AHS to others.

My husband submitted a claim to American Home Shield for our furnaces and all went very well. American Home Shield handled themselves in a timely manner. We felt confident when they said the contractor would show up, they would. We usually get a 30-minute notice, which we need most of the time, to be sure that we're here and that we do not make the repairman wait on us. We didn't get that this time but we were contacted in time so we certainly were available to let the person in and do the job. Then the service was excellent. The contractor knew exactly what to do and he explained to us some things that had happened with the furnace, which may have been overlooked before. He was the most thorough, most knowledgeable, and the best that we've ever had. Now, things have been functioning probably the best they ever have. The entire experience was done most effectively.

My HVAC went out and it was one of the coldest days of the year. But it took about three weeks from the time that I turned the request in before I had heat again. I called back American Home Shield after a week. Initially, it was about a week before the contractor came out. And then, bad weather hit and I could understand that, so it was another week before they came out. When they did come out, they found out that the motherboard was burnt out and it took another week to get that. And then they replaced it.

I have been with American Home Shield for probably 10 years. I mostly file claims over the phone. My daughter would do it online if the call volume was too high because one time I must have sat on the phone for two hours not realizing I had the phone down. I was watching a movie and nobody ever came on the phone, so we ended up doing it online that day. But with the online issue, once I wanted some heating services done, and we punched the wrong thing. What happened was the guy who came out and serviced said he was coming to check the air conditioner and I didn't need air conditioning in November. I needed heating. Had I known that, I would not have let him into my house to do the service. I still had to pay for something I didn’t need. That was the only problem I had with that. That’s why I prefer to call as I can talk to someone, but I just don’t like the wait time.

I submitted a claim with American Home Shield about a plumbing issue and my experience with them was excellent. I made an appointment and I got a fast reply. The plumbing has been working well since the repair. Everything is perfect and good with American Home Shield and I definitely recommend to get them.

We submitted a claim to American Home Shield for our drain and the plumber who came out was nice. He said the same thing our septic guy did, which was not what we wanted to hear, but it was accurate. We were crossing our fingers it would be something covered. We didn't think it would be. The only thing that needs to be improved would be the process of getting through on the phone. My mom has dealt with AHS more and she has had a hard time being able to get through on the phone. The online stuff is all well and good but she's not much of a computer person.

I generally find AHS very, very hard to deal with. It takes several phone calls and up to several hours to sort things out. I had I think an issue last year. Our air conditioner failed and I asked about getting money so that I can upgrade the system because what they were offering wasn’t really a great long term option. And just dealing with them on that is terribly not helpful. And the amounts that they offer were really not good. If it weren’t for the fact that I’m an absentee landlord in a different state from my property, I wouldn’t use them. And quite often, the quality of the people that they send is not good. And the people seem to overcharge. If something ends up being an item that is not covered or is covered partially, the people that we have to deal with are not what I would choose myself.

Usually I've been satisfied with American Home Shield, but some of the vendors that they have are not quite on top of things. The last issue I had was plumbing and they sent a plumber out. He said he fixed the issue, but I'm beginning to have the same issue again. So I called AHS today to let them know that. Then the time before that, I had one for my furnace. The tech came out and they needed to add a pipe. They needed to get approval from American Home Shield and AHS gave it, but I can't get the tech to come and finish up the job and I haven't heard anything back. BestWay Mechanical did the plumbing, and they handled the furnace as well. It's been very difficult to reach the division that does the furnace work. They don’t answer the phone and you can't leave a message.

When I bought my house, the seller bought American Home Shield for me. They came to rekey my doors and it was good. I submitted that claim over the phone and they contacted me via email before they came out and let me know they were coming. My sister-in-law was there when they rekeyed it and she said they were very nice, really quick, and very informative. They also checked in after they got through and made sure everything was okay. I’m pleased with their service. And when my AHS expired, I went ahead and renewed part of it so that I could get some help with some of my big repairs if I needed it.

The contractor AHS sent in our most recent claim was good. He brought a shower head and installed it. The one I had was leaking and broken and had to be replaced. I wanted a shower head with a spray on it and that little knob on the end where the spray is is very small and my wife doesn't favor that. She likes that rainfall shower head and I wanted an attachment because being not as young as I used to be, I can’t bend over like before. My wife discussed it with them. She was hoping to get a little larger one but the contractor said they brought the largest one they had. They wouldn't be able to do it. They said they couldn’t do anything unless we start over. Despite that experience, I'll recommend AHS. We've been with them for about a year now.

I got the dual air conditioning and furnaces, and the one for downstairs was freezing up. We called AHS to make a claim but we couldn’t get through on the telephone. The wait time was at least an hour and we had to go online to get it done. Their website was very smooth to navigate, and submitting the claim was very quick to do. But I could not type in a comment to request the previous contractor that we had and I had to take whoever AHS sent me. Piedmont, our previous contractor, was outstanding and knew what they were doing. They called me and told me that they were on their way. They found the problem in 15 minutes, ordered the electrical panel and in three days, they came back and put it on. Everything was up and running well, and I would like to get them back.

The ice cubes in my refrigerator would stop in the chute and then melt all over the floor. I filled a claim by phone and it went okay. The guy who came over for the fridge was able to fix it. In the process, I asked about two other claims and they weren't satisfactory. One was regarding the wiring and controller of my large spa outside. My interpretation of the contract says that it was covered and they said that it was covered when I called four months ago. However, this time they said that it wasn’t covered. I'm unhappy about that and I'd be calling back to speak with a different person who might give me a different answer.

When I submitted a claim to American Home Shield for my dishwasher, I did it over the phone and the rep I spoke with was friendly. I had a good experience as well with the contractors who came out and got the dishwasher fixed. However, I left AHS because I don’t like that I pay the monthly and then I still have to pay to have them come out.

Leak was coming from my Jacuzzi tub in my bathroom down into the living room. The contractor suggested to us what we probably should do so that the problem won’t happen again. So we went to the store, bought caulk, and did what he told us to do. We put caulking again where the base of the Jacuzzi tub meets the floor. He said the water probably was feeding to those small cracks. It needed to be re-caulked. And, so far, we haven’t had that issue anymore. Hopefully, what he said to do really works. However, I hate that the price went up. I joined American Home Shield in 2014 and when someone would come out, I only had to pay $60. Now it went up to $75.

There was an electrical short in my stove recently and I called American Home Shield and submitted the claim. The rep handled the claim and treated me professionally. The contractor who came out was professional too and he solved the problem. I would recommend American Home Shield.

I had somebody from AHS come out to check the heater in the house. When I called, it was a long wait time to talk to somebody, so I did it online which was very easy. Within 5 minutes they called me back, set up an appointment and the contractor came the next day, which was quick. He came the time that I wanted the contractor to come and worked with me. He was very good and very thorough. He solved my problem right away and the heater was working. He didn’t need any equipment and fixed the sensor within the heater itself. I've been with AHS for five years now and would tell my friends that it isn't expensive. AHS is good in hiring the service people to come out. Every time I’ve used them, it has been a good experience.

The first time I submitted a claim to American Home Shield, my experience was awful. We were a brand new customer and we didn't have an account number. We couldn't use the internet because we didn't have the contract number. So, we had to use the phone and we called the 800 number, but it took us hours. In fact, it took us two days to reach somebody on the phone. The phone is just awful. But once we got an account number and we could use the internet, it was a piece of cake. My interaction with their rep was okay when I reached them. However, it took a couple of days before somebody came. It was four days the first time but it has been a little better, like two days since we used the internet.

The main water heater failed on a rental and although it's always easy to open a claim, it took a lot longer than expected to get the situation resolved. There was some confusion on the water heater because it’s hooked up to solar but it’s not any type of special water heater. It just has a solar panel on the roof. I initially sent out Just Plumbing but the guy couldn't do the work and ended up going out there to take pictures. But he told me what was going on. It was a water heater failure and he also gave me a number to the place that came out and did the dry-out. They came, cut the hose in the wall and dried it all out. They were helpful that way but I kept getting the runaround as far as getting it fixed and I talked to a lot of people to get it resolved.

With American Home Shield, I usually make the claim request online and then they send me the information. The vendor then contacts me and we agree on the time for them to come out. Sometimes we get a good contractor and sometimes we don't. We had a claim with the dryer and the contractors were fine but they didn't repair the dryer to my satisfaction. The machine is drying now but it moves around and makes loud noises. It seems to be worse off than it was before they so-called fixed it and I'm not happy with it.

I had several electrical problems and American Home Shield fixed them both. I called them to submit the claim and they found an electrician. Then, they contacted me and came to do their business the next day. The contractors that came to the house were good and on time. They did their job and fixed the issue. I've been with AHS for four years and I've never had a problem with them, although other people said that they had. I have plumbing issues and the plumber will come out to my house on Tuesday to fix that. I called AHS and the plumber called me within an hour and a half and we made an appointment. But they need more operators because I had to wait on the phone for a long time. Other than that, AHS was great.

The drum of our washing machine was turning but the American Home Shield technician realized that the water wasn’t pumping out and that was what’s causing it. I made a call when I filed a claim and the rep was very polite. I like the technician that they sent out. He's done work for me before so I felt I've established a relationship with him. It's nice when you get used to somebody, there's a familiarity there. So, that just feels right, it feels good, instead of constantly having different strangers come to your house. He knows exactly what to do, finds it, and fixes it.

We had a stoppage. I filed the claim online because I couldn't get through to the company. A tech came, went under the sink, stuck something down and said it was all fixed. It wasn't all fixed because when we ran the water for a little while, it started backing up in both sinks. So I bought Drain-O and tried to fix it myself. It didn't work so I called up to have another company come out again because I didn't trust the previous guy. But from what I was told, American Home Shield's policy is to send the same company out. The same guy came out and tried to snake it, but it didn't work. He told me they have to go in through the roof but they don't do that. My husband said, "Forget about this. I'm calling Roto-Rooter." Someone came with a professional snake and everything was fixed $305 later.

I used American Home Shield for rekeying the house. I set up the appointment online and I also talked to a person who told me where I can sign up the appointment. It was a pretty simple and easy process. I went to the AHS website and ordered someone to come out here. I put in my contract number for the house and that's how they knew that I am covered by American Home Shield. Then, I just put the date. When the guy came out here to rekey the house, he was very thorough and pretty much did it like nothing happened. AHS is good.

I've had two heating problems and I submitted a claim to AHS for both of them. One was a rental property and the other one was my home and both of them happened around the same time. One of them went extremely well and they handled it right away. However, I had a big time issue with the other one. All I needed was a thermostat replaced. I put the request in back in November and it did not get handled until two weeks ago. The experience was terrible. I've been with them for a while, so I wasn't that taken aback. I don't think the request got to the vendor initially. And then, when it went to the vendor, that particular vendor came out just to look and I never heard from him again.

I have recently purchased new house. I purchased American Home Shield (AHS) home warranty to protect myself against any unforeseen issues. Recently we have discovered that our house plumbing in utility was incorrectly installed and it was releasing Methane gas into our house. We have immediately contacted our Home Warranty to help us resolve this issue. After paying our $100 plumber deductible, plumber indicated that our two utility drains do not have correct traps installed. AHS is now refusing to pay for the plumbing repair indicated that the drains are not there and they do not install new drains. Currently I am in process of taking AHS to court. I would not recommend anyone to use this company.

Last month, we smelled a hint of natural gas odor and called our utility company to check it out. They found a leak in our furnace valve. This was during a brutal cold spell. Scheduling with the AHS-assigned contractor was easy enough, although we had to wait a day - we survived with space heaters and electric blankets. When he came out, he took a quick look and very casually said, "yeah, it's done" (or something close to that). He told me he had "like 15 jobs" ahead of me, and that once AHS called me, I should ask them about "cashing out". Sure enough, when AHS called me, they informed me that the HVAC guy had asked that the completion date on the job be extended to January 19th. That would be two weeks and the temps were in the teens. So, I asked about the "cashing out" option. This call was coming to me Friday evening and the "cash out" people were gone and wouldn't be calling me back for 24-48 hours... starting Monday!

We’ve had AHS since we purchased our home in May, and when our garbage disposal quit working, my husband called to make a claim. We were completely satisfied with the contractor that came out and the garbage disposal has been working wonderfully since the repair. Working with AHS has been great and having the warranty gives us peace of mind. If I wake up and my furnace goes out, I don’t have to worry. I can just call AHS. We’re very satisfied with our experience with them and I've referred them to my sister.

I recently filed a claim online with American Home Shield for the heater. Their online site was self-explanatory and very user-friendly. What made the service very convenient was that they charged me during or after I made the service request and this was handled automatically, so I didn’t have to worry about giving the contractor a check or a credit card. The technicians were very courteous and helpful when they came out. They got the heater fixed and it has been working great since then. I'm very satisfied with Home Shield. They've been great and I highly recommend them.

I've been waiting since December to get my dryer fixed. It would dry and then it wouldn't dry, so I called and filed a claim. And then I also filed one for my freezer 'cause ice wasn't coming out. I filed both claims the same time and apparently, American Home Shield has a policy where if you make two claims on the same ticket, they can only come out and fix both of them at one time. So, even though my dryer went out, if they take three months to fix the fridge, I have to wait three months for them to come fix the dryer as well. They won't come out and fix one and then come back later and fix the other one.

My most recent claim with American Home Shield was due to a furnace issue and I was a little upset with the contractor. It was cold as heck and they really didn’t come to see what the actual issue was. They could’ve just done that and found out if they had to order parts or not. Instead, he called and told me, “Oh, the warehouse is closed. I shouldn’t come out there to check on your furnace. I have to do that when they open up.” Even if he had to still order parts, I would have liked for him to come out there and see what the heck is going on. It may be something that he could fix quickly. And if it wasn't, at least he was out there to see what the issue was instead of having us sitting in limbo and freezing.

I have had American Home Shield for about 12 years now and I used to always call when submitting a claim. Now, I typically just go online and fill out what my service request is and usually within an hour or so, somebody calls me and sets an appointment. Everything has been smooth depending on the time of the year like when I called about the plumbing, someone showed up that same day to look at my plumbing leak. But, if it was the summertime and you're having an air conditioning problem, it might be a week before somebody can come and get to your house. It depends on how backed up everyone is. For the most part, my interactions with the contractor were very pleasant. It is worth it if something big goes out but for small things, it's hard to use it because the service fee has gotten so high on it.

I had two claims with AHS around the same time which was unfortunate for me. During the winter, my water heater went out and so did my furnace. The furnace was a previous repair that I had with a contractor I used to have before. I didn’t have a problem with the contractor AHS had for the furnace. But the previous one they used to have two years ago kept on coming and repairing for the same issue. This time, I called AHS and told them that it was a previous problem that I had with a previous contractor that I had. They told me they no longer used that contractor. They opened the claim and they sent me an email of who was going to come and service my furnace on that same day.

My microwave oven was not working and American Home Shield sent out someone who called in for the part which was no longer available. It showed that my microwave was a counter top but it was a built-in so AHS denied the claim. I said that it was not right because the microwave is built in to the cabinet. I was very upset, but the rep was very nice and they set up a time for a second opinion. So AHS sent out a second person and they took pictures and did whatever they had to do and sent the claim back in, and now I'm waiting for the new microwave to be delivered. There were two different contractors and they were great.

The bathroom faucet wasn't turning to hot all the way, something was blocking it. I've had three claims so far, but this is the first one I filed online, which is a lot better than the previous one where I waited for over an hour. Doing it online has been very helpful. I've dealt with an Assessor before because I had some complications. I just went throughout the checker for some of the issues that I had for the first claim. She was really nice and handled the situation right away. She was on top of it and got back to me as soon as she was done speaking with the contractors about the issue.

I was not getting enough heat in my room. I called American Home Shield and the rep was good. The contractor who came over and checked it was also good. He basically said there was no problem. It was just the layout of my house. But sometimes it’s hard to get all of them when you need it.

I submitted a claim to American Home Shield over the phone about a month ago, and the rep was really nice and very helpful. The tech that came out was really good too and the performance of the appliance has been accurate since then. AHS did a really good job. However, when I called their customer service about a confusing package cost, it took me an hour to wait.

I called AHS for my heater that was not working and I got somebody pretty quick. The technician fixed the heater and everything was taken care of. It was done in a couple of times though because the thermostat needed tweaking and it has been working great since it was fixed. We've been with AHS for going on 20 years now and they've been pretty good.

I was happy with the contractor who came out to my house to fix my oven but I was very upset with American Home Shield and the service they gave me. The control board was messed up and I already knew what the problem was and explained it to the contractor. I even prepared them with the part number but they gave me a complete hassle about getting it fixed. It took them a few visits and I didn't get it fixed until almost Christmas. I ended up having Thanksgiving dinner at someone else's house.

The refrigerator was icing up and water was forming at the bottom of it. When filing a claim with American Home Shield, they're a little hard to get a hold of both on the internet or by phone. I've been on hold for an hour and a half and I won't do it anymore. I refuse to stay on hold that long. It doesn’t matter what time of day I try to do that. It's still very hard to get through to them.

I had issues with my two ovens, so I submitted a claim with American Home Shield. And then, one of the ovens freaked out again beyond the callback period, but AHS recognized that it was all screwed up, and that the delay was caused by the shipping of the parts because they were back ordered. So, they decided to call it within the 60-day window, and accommodated me for that. The part they ordered out arrived, and SEARS came out and fixed my oven. They rebuilt the little unit where my clock is on my oven, instead of giving me a new one. It was perfect. Things break, and if I my oven went out and I didn’t have AHS, I would probably use two to three weeks looking into where I’d get my new oven. AHS is well-worth the money, and I wouldn’t own my home without it.

American Home Shield's response is usually pretty quick. I'll call and tell them what our problem is and they would tell us when we're going to hear from somebody. Our most recent claim was for a very old refrigerator. It was in the house when we bought the house and had no problems with it until we started noticing water leaking inside it. My husband called and a day later, the appliance man came. He took a look and estimated that the refrigerator was about 30 years old. He also said it was so old it could not be repaired. We were treated very well and respectfully by the contractors they sent and it went very well.

I bought the house in April of last year and my realtor asked for American Home Shield in closing. So far, I've had some good and bad experiences with them. Every time I’ve ever called them, I’ve always had to wait more than an hour. As a matter of fact, one time, I fell asleep and woke up an hour and a half later, and I was still waiting. So the wait times are ridiculous.

We called American Home Shield for a leaking roof. The claims rep was professional and the contractor came almost like the next day. He was nice because I've dealt with them several times before and he was able to point out to me that it was a roof issue. He gave me a good idea of what was happening. He basically told me that I need to call a roofer and left. I had paid $75 and he said to call back into American Home Shield to see if I could get a refund. The warranty is useful when something is broken but the money you're paying when you're not fixing anything it seems like a waste of money. I've had American Home Shield for 8 years and I told my friends in the past that it's good to have one but they were kind of hesitant because of the price.

The washing machine wasn’t spinning properly for about two months. So I filed a claim to AHS over the phone and it was quick and very to the point. They knew exactly what I needed done. They told me when the person would be calling. My interaction with the claim representatives at AHS was flawless. They were very helpful. The contractor called on point, the day they said he would call. He came, and within 20 minutes he was finished. He was knowledgeable in his craft. He knew exactly what it was about five minutes into taking the front off. The washing machine is working much better know and I don’t have to go to the laundromat. The quality of work performed by the contractors AHS sent has always been excellent.

As a first time homeowner, my experience with AHS has been excellent for me and my income. Every time I called, they've always sent somebody out and then they call back for verification. My family liked their $75 charge since it's better than finding somebody on the street to come out. They also have licensed contractors who come to our property. Having my American Home Shield warranty is one of the best things I've done.

I had a frozen outdoor pipe, but it wasn’t covered under the American Home Shield home warranty. But the plumber still repaired and replaced it and I just paid him directly. I submitted that claim online and I love the online process, but I don't like that there’s no place to write any detailed information. Other than that, their system is user-friendly, and I can put my credit card and pay. When I spoke to their rep, he was able to write down what I wanted to type out on the computer. I've used American Home Shield a lot for heating and cooling, and their contractors has been really good and they have been very professional.

The warranty came with the sale of the house and I had it for one year. I only had two claims with them the whole time and they were against the same air conditioner as it wasn’t cooling. Submitting the claim went well. I just gave AHS a call and within a day or two, the technician was here. The guy fixed it and the AC was cooling right after then that he got here.

When the dishwasher wouldn't drain, I submitted a claim online which was easy and it took a minute. The contractors they sent, I've had them before for other claims and they were good. Since the repair, the dishwasher is working good. I've been with American Home Shield for five years and it's nice to have their service available for me. They are a lifesaver in terms of taking stress off of me when I have a problem. They're a great company to work with and they always send really good contractors to support whatever is broken in my house. So, I'm very happy with them.

AHS has been really reliable and I've been very happy with them. I've been with them since I bought my house in the 80's and they're trouble free. I just pay the premium and the copay and things can be fixed quickly. The most recent claim I had with them was for the leaks in my master bedroom and basement's bathroom. The technician they sent was really friendly and helpful. He tried to help me diagnose the problems. He fixed the basement leak quickly and determined that it was due to the pipe's aging. I was also using well water, so it was also a nature problem.

My pool motor had been going out for awhile and the last time I called in to submit a claim, American Home had me set a service request. However, when the service person came out, they said that according to the contract with American Home Shield, they couldn't do anything about it until the motor is dead so I had to pay the service fee. It taught me a lesson that I need to dig a little deeper before I schedule a service request. When my pool motor went out again, I called in to submit the claim as opposed to doing it online because I want to make sure the item was covered and the rep whom I talked with was helpful.

The heating unit stopped working. We had to call American Home Shield to get them to okay Total Air to come, and the reps from American Home Shield were very good about getting all of the information and giving their names. They were very courteous about getting this help through. However, we had to keep calling and the contractor came and came and came and did what they could. It worked for maybe a day and a half each of the three times that they came.

We've had a couple of claims with American Home Shield over the years and it's a fine experience. The last one was when the burners of my stove were clicking but it wouldn’t start. My wife submitted a claim online and their online process was simple. But the contractor that they sent didn’t know the subject matter very well although he was nice and was pretty good at it. They ended up sending the guy out to work on it and he was just the specialist. He came out one time, he came out again, he couldn’t fix it with a new part and then he came out again with the supervisor. They got it fixed that time, but one of them still isn’t working right. And it's too late for me to call them back now because they have 30 days so we'll just live with one of them not working right.

I've had some bad contractors but the ones that American Home Shield sent out lately were good. I had a claim regarding my heater and the contractors came out twice. They were polite, well prepared, and they did the work. The unit is now performing well since the repair. I would tell my friends that they need to get American Home Shield.

My microwave wasn't heating anymore. Submitting a claim online with AHS was easy. The contractor who came was professional, courteous, responsive and easy to work with. He came out to check the microwave, tried to repair it, but had to order a new part and then he came back and fixed it. Overall, I had a great experience with AHS. Having a home warranty is important when you need it so, everybody should have it.

American Home Shield has been very good. The boiler went out and it was not working properly. They sent out a guy who did the boiler also went up in the attic and was checking out the unit itself to make sure that the thermostats were connecting together with the boiler thermostat and the air handler thermostat. He noticed a problem so he said to call AHS back. We called to get another schedule and now they've gone ahead. Now, there are some repair parts they got to put on the air handler, and the thermostat is working great and so is the other thing, too - the boiler is working good. They've got to come out one more time, but other than that, everything is fine.

We requested a service call for our heater. A contractor was assigned. But for three (3) times he did not show up as promised for a follow-up service to finally fix our heater. The heater problem started after Xmas 2017, meaning more than a month ago. We contacted AHS in many occasions, after waiting on hold almost more than an hour every time, yelling in frustration. It seems there is something fishy between the contractor and the agents on call since they always tried to justify the contractor's unprofessional attitude rather than looking into the reason of frustration of the client.

I recently filed a claim online for my furnace. The contractor AHS sent was fine, however, AHS doesn't use contractors who are timely on weekends. They said they'd get somebody in 24 hours, but it took them four days with the last two claims I've had. In one case, I had no water and in another, I had no heat. Their contractors don’t work Saturdays and Sundays. So if something goes wrong on a Friday and they're not busy, they'd show up on Monday, otherwise, they'd show up on Tuesday. If I didn’t have a home warranty, I would call until I find a contractor who's working. I'd ask, “Can you get out here today?” And if they say no, I'd call the next one.

I'm a widow and I find that AHS is a good thing for me to have. When my furnace stopped working, I called AHS and they set up an appointment with one of their vendors. The service guy then came out and he was wonderful. He was very friendly and upfront with me. He told me what the problem with the unit was and that he didn't have the part needed to fix it. He told me that he would get the part and that he would give me a call in the morning. That was what he did exactly. He came back the next day and fixed the unit. I have had people ask me about AHS and I recommended them. Their service is good and I've not had a problem with their repairs. They've always come through for me and although their prices have gone up a little bit over the years, I get that.

I had problems with my igniter so I called AHS and it was wonderful with their reps. I had to wait a little bit over the phone but it was not that bad. In fact, it’s better now than it used to be. I used to wait for a long time. Then, I had two different contractors and both of them were very professional. The heating is working pretty good since the repair. I've never had a problem with AHS and I’ve given out recommendations to several people.

I have been with American Home Shield for years because their Pick 10 program was pretty good. However, there was a time when if I call, I would have to be on hold forever but that has gotten better. My furnace when out and I called to put in a routine service call for them to come out and have a technician come to take a look at a self-plaster. In the meantime, my furnace started back working again. So, I called American Home Shield back to tell them that. American Home Shield then told me that the ticket would be open for 30 days. So, if the furnace went out again, I could call them back so they'd open a ticket up again which I thought was great.

We called American Home Shield to submit a claim because our dryer wasn't heating. Their reps were fine and they set us up an appointment immediately. The contractor came the next day. The guy who came out didn’t speak English really well but he knew what he was doing. He lifted our dryer upside down, showed us what was wrong and fixed it immediately. He was amazing. We've never had a problem with American Home Shield. We have an old house that we bought and we've had six calls in eight months and American Home Shield has always been really good. After the repair, our dryer has been working fine. Having a home warranty is extremely valuable since we know that we are not going to have some huge repair bill come out of the blue when we're still trying to get things settled. We're planning on reapplying with American Home Shield because it has been a very good experience.

We’ve had numerous claims with American Home Shield through the many years that we've been with them, and they've handled them all well. I filed a claim online recently for our refrigerator and their website was very good. We had numerous repairs on the refrigerator and after a while, since it is over 20 years old, it’s time to for it to be replaced. Also, the contractors have been good and they’re doing well. I’ve been well taken care of.

We have AHS pretty much since we've owned the house and they’ve always been very courteous and quick to respond to our emergencies. Recently, we had an issue with our AC unit. It's been very cold here so we were running it more than usual. We went online to submit the claim with American Home Shield and their website was very user-friendly. The tech who came out was very helpful and very friendly, too. We had to wait one day for him to come out but it was because of the bad weather that hit the whole country. So, they were busy. But after he came out, we had issues with the AC again a couple of days later. So, I contacted AHS and the lady that I got was very helpful. Since it was part of the original service call, I didn’t have to resubmit a request. The tech came out again and fixed the AC. It's been great so far and we haven’t had an issue since.

The seal in a booster pump for the cleaner on my pool was leaking so American Home Shield replaced the seal and that required a replacement for the impeller. I submitted the claim online and their website interface was okay although I’m surprised sometimes because I have to go find my contract. I have this renewed every year on the anniversary date and it’s okay to log in and it shows valid through the next year May. I have to go in and select which contract. Thinking there’s only one contract, it would just automatically default to the contract that’s available. But it says, “Your contract is expired.” But then if I go in and pull down another one, it says, “Oh, yeah. This one’s good.” It has an old one that it’s defaulting to when I log in and I have to find the existing one that is currently available.

There was a panel inside the heating unit that was going bad so the air conditioner's heating unit wasn't turning on when it got to the temperature where it needed to turn on. I submitted my claim for American Home Shield online and I got a callback within 24 hours. However they weren’t able to come out for about five days because they were booked up. It was right at the beginning of the cool weather and everybody was calling in with their heating issues.

I called American Home Shield on a Saturday morning for an issue with our furnace's heating element, and no one could come until Tuesday. It happened when we had a bunch of terrible snow, and it was super cold. And our house is 100 years old, too, so I was thinking if I was going to make it. I was able to turn the furnace on and off and I had a bunch of space heaters. So, we weren't terribly inconvenienced, but it was a little stressful. The contractor they've sent out was lovely. He gave me a heads-up that he was coming and the repairs he did were absolutely satisfactory. And school ended up being canceled and I worked from home that day, so it worked out.

We have three heater units at our house and one unit is over the garage. We also have a small primary over the garage and a relay on that unit had gone out. The guy from Myers was Johnny on the spot, got the part, came back and fixed it. The other heater is downstairs in our main living area and it was running on top but not producing any hot air. It doesn't get super cold here in Alabama, so we noticed the heater was not working when it was getting cold. We called American Home Shield and the rep initially thought I was calling about the same heater. So when the technician came out, there was confusion because he was with us and it was a different unit, but they worked it out.

My wife filed a claim with AHS over the phone regarding the furnaces. The contractors that came out were professional and did a good job. A lot of times, they talk to us and get access to what the problems are, and then let us know what they've seen in the past and what things they're going to go ahead and start checking. We've already sold that house and we have to get AHS on this new house that we bought. We like their customer service and the sense of security of knowing that if something goes wrong, we can rely on their people to come out and help fix stuff.

I’ve kept American Home Shield for 10 years now. The contractors that they’ve sent out to my house had been fabulous. I’m really really happy with them. They were super friendly and personable. He made sure to take care of everything we needed. I had a repair going on in my garage and it took two or three visits but I was never charged again. They just took a couple of trials to get the resolution.

I had a pool heater replaced, and the contractor that American Home Shield sent was absolutely awesome. I was so busy at the time, so it was hard to work around my schedule, but he did. He came at 6:30 to deliver the thing, and then he came back later to hook it up. It’s been great since the repair, and I’m really thankful that I had American Home Shield. So, I renewed it already. You can’t go wrong with American Home Shield. I’d definitely recommend them.

American Home Shield was great to deal with. My recent claim has something to do with my washing machine. It was very old, was not working properly and the machine was no longer made. I was without a washing machine for a few days, it was more like having a machine that sounded like a motor barreling through my house. I made the claim to AHS for a serviceman to come out. He contacted me and I followed through whatever they told me to do. There were a lot of repair involved. They were going to have to send two people up to try to do it and they could not even guarantee it was going to be functional when repaired. So I purchased a new washing machine and AHS switched it out. I picked the machine and I did not take what they offered me. I sent them the receipt and they took care of it very quickly and I got a check from them. My only complaint with AHS is when you call there's always a very, very long waiting time on the phone.

Only one burner was working on my electric stove. I called American Home Shield out to see about it and getting through was a matter of minutes. They treated me very well. I did a thing online, too. The guy came out and then all the burners worked. He was professional. He tested each one and he knew how to do it. As he got them on, they worked. But he didn’t find a problem and I didn’t see one as he worked. He said I have 30 days to see if it would go out again. I would definitely recommend American Home Shield. In fact, I have recommended them to a couple of people.

I called American Home Shield to submit a claim for my A/C and within a day, the technician called me back. So far, all the technicians who have come out have been good. I also submitted a claim for my washer but had to reschedule since the same problem occurred again within a week. At that time, they took care of the problem and I wasn’t charged anything. I'm happy with American Home Shield's services and recommend them to everyone. It gives me comfort knowing that if any of my appliances break down, I don’t have to spend a grand to fix it.

My appliances wouldn't work. I put the stove in self-clean and it completely shut off. Then, it was my microwave. It was almost a domino effect. I called and spoke with a representative from AHS, and it was awesome. The reps was very helpful and they kept asking me questions like, "What else can we do? Is there anything else?" They even called and followed up to see if the contractor showed up. It's been a great experience with them.

I’ve lived in my house for 17 years and I’ve had American Home Shield for 17 years as well. They've always been able to take care of me and I've had great service from them so far. When our furnace was acting up, I called them and they were terrific. The representative took my information, put my claim in, and gave me the phone number of the company that would be doing the service so I could call them. And that's what I did. I called the company and as soon as I hung up the phone with them, they already had all of my information and we made arrangements for them to come out. The contractor was very professional and polite, and he explained everything he was doing, so I really liked the contractor. I've had one in the past that I didn't like and I had let AHS know that and they have never sent that contractor back out to me. And they have been sending the company that has been coming to my house and I've had no issues with them at all.

American Home Shield's claims process works pretty good. But I usually have to call the service person myself because they didn't call me back when they said they would. The contractors that they've sent were good. They all came when they were supposed to and they fixed everything. A year and a half ago, my 10-year old washer went out and they determined that it needed to be replaced. I did what they said and I picked it out, but it took about four weeks before I got it. That was not good. Both American Home Shield and the service people blamed each other so I don't know who was at fault. Other than that, I've had good luck with American Home Shield. I've been pleased with the idea of it. It’s like insurance on your appliances and if something goes out, you only have to pay a $100 max to fix it. And if it can’t be fixed, you get a new appliance and you still only pay a $100.

Our garbage disposal stopped working and it was leaking from the bottom. The process of submitting a claim was easy. I was able to get in the system and file the claim. I like the fact that they're automated and then they sent the email. It seemed immediately and the guy was ready to come out the very next day. So, it was a really good process. The contractor was very friendly, and engaged. He was able to identify the problem very quickly and fixed it, and cleaned up the mess that he made, and was out in no time. So, definitely, he was very professional. American Home Shield is continuously improving their. From the last time I used them to this time, it seems that there has been improvement every time I use them. I don’t have any complaints.

I had an issue with my water heater and I submitted a claim over the phone to American Home Shield. I had a very good experience with their rep and the contractors that they sent were very efficient and friendly. The water heater is working perfectly now and I’m very satisfied.

I had an issue with the water coming out from underneath my washing machine. We're a family of seven and we needed that, so I went online and put in a claim for my service. The guy that was assigned was super helpful and wonderful. He was a nice gentleman that assessed that it was actually a clog in the pipe behind the washer. Then he went back and put in his notes what he believed it was, and they did a referral to the plumber. The plumber was assigned the next day and was here the day after that, and he fixed it in 10 minutes.

I have a horrible time trying to call American Home Shield. I need to change the credit card where our monthly bill is charged to. I've had to change it several months ago when the card we used got compromised but I've never been able to get anybody live on the phone to change it back. It tells me that I have to wait for an hour. I pay them every single month and I should not have to wait on hold for an hour just to talk to somebody to change my credit card. On the positive side if we need service, I do it online and their response time has been very good. Our dishwasher leaked on the floor and the contractor who came did the job. And overall we're satisfied.

AHS was always there when I needed them and the timespans of the appointments that they were able to schedule for me were very good. Recently, the water heater wasn't working. I ended up calling in a claim for it and they were able to take ownership of the issue and set me up with a local plumber within the area so I could schedule an appointment. The guy who came out quicker addressed the issue and figured out that a new heater was going to be needed. He was able to answer basic questions that I had and he had access to everything that he needed. Three days after that, he came and replaced the heater. Things were taken care of within a week which was quicker than what I thought. Now, my water heater looks like a brand new replacement as the contractor replaced nearly everything surrounding the issue.

My water heater was leaking so I called American Home Shield and talked to a young lady and she fixed the numbers and that was it. She was very polite, professional and she called the plumber. The contractor contacted me and said he was a little bit behind which I was fine with, but he told me the time he was going to be there and the day he was going to be there and he was there. He was very good, polite and professional as well. He explained everything he was doing and how he's going to do it and how long it was going to take. I had no problems since the repair. Having a home warranty on the property is very valuable.. It saved me from having to look on things by myself and stuff like that when all I could do is call the claims in and they take care of everything.

I am a new customer to AHS and I cannot say it's been a good experience, We used the online tool to submit three requests at the same time as we had a dishwasher, stove and washing machine all fail at the same time. The hook up to the service agent was efficient and the guy turned up when promised to look at the items. Here things began to go wrong. The service tech was very uncommunicative with my wife. The Dishwasher had been disconnected from the water supply as it was flooding our basement, only after talking twice to AHS on the phone (this took 1.5 hours of hold time to get thru) did we find out that the repair tech wanted the machine reconnected to diagnose the fault, not one word was said to us at the time, no message was received from AHS, if we had not called to ask why we had heard nothing for 10 days we would still be waiting in ignorance.

I have used AHS for only 6 months and regret using this company already. Only 2 service requests and both failed miserably with no resolution after $200 service fee cost. Every call wait time is 32 mins to over an hour. Then you get false promises of what's to be done. To save some time, I'll only write about one of these experiences - My stove vent fan is bad so first service was Nov 2017. It's now 1/31/18, same situation, No repair and No replacement. Lack of communication from AHS and their contractors. No Accountability. Untrustworthy. Unclear and shady procedures within AHS. Different reps will tell you different things and never follow through. They never call me to update status or followup even after they promised.

We had a stopped up garbage disposal. I tried to call American Home Shield to submit the claim but I was on the phone for 45 minutes and never got an answer. I submitted it online instead and got a call from the contractor within an hour. The technician came out the next day so it was an excellent experience. He was awesome and the garbage disposal was fixed really quick. I was very happy with it.

We had a repeat problem with our freezer. It was not staying cold enough to freeze things and ice kept melting out of it. During the first time, the person came out but the freezer was cold at that time so they could not do anything. The first few times, it was a Sears person who was sent out and he was fine. He said that the policy says that if they cannot see what is wrong, then they will not do anything. That was frustrating when your ice is melting out of the freezer. This time, luckily, when the guy came out, it was too warm and he knew the fan was not working. So, he put an order for a freezer fan and then later replaced that. This was the third time they have come over the course of the year, and this time they actually have fixed the problem. They have all been professional and polite.

My microwave went out on Thanksgiving Day when a part completely died. I called American Home Shield and they gave me a claim number for the repairman. The process was very smooth and the contractor that was sent out was very good. He called me and he was very friendly and polite. He came when he was supposed to then he looked at the problem and figured out what was wrong with it. He had to order the part which took a bit longer than he said, but it was not a big deal. Then he came in and put it back, and now the microwave is working fine. It was a very favorable experience and I would recommend American Home Shield.

I've been with American Home Shield for several years and I've submitted a handful of claims, and they've all been resolved well. Recently my toilet was running and they sent out a plumber promptly, but it didn’t fix the problem. He came back out and he still hasn’t fixed it. I put in another claim today and they've scheduled him to come out again. American Home Shield has done their end of things, but the problem is a little trickier than the plumber thought.

I made a claim for the stove, fridge, and dishwasher a couple of weeks ago and the rep at American Home Shield has been great. But the folks that they contracted were a little difficult. One guy did not show up until after then, they were not the nicest, friendliest folks. There were three different people for the three appliances and a four-hour window. It was ridiculous. The first time, the guy didn’t show up and I had another four-hour window to set up with him so it was a waste of time. The stove guy was okay while the fridge guy got better. The stove had a missing part that the technician said that AHS didn’t cover it. I ended up ordering the part because it was too much hassle to deal with. Then, with the refrigerator, the technician adjusted the temp and it seems to be working better.

The customer service was terrible and my experience with American Home Shield wasn't very good. Last year, the compressor of my air conditioner went out. My claim for that issue went okay and they got my AC working, except that I had to pay $500 for Freon. Then the heating unit went out in the AC and when I submitted a claim for this issue, the rep told me that it would cost $600 to get the heating unit fixed because they'd have to put a unit in, then they'd have to put in Freon which costs $90 a pound. I told them, "No way," and that we'd just sleep with blankets. But the rep told me this was stated in the contract I signed with AHS.

I have my furnace inspected twice a year and when I had it inspected recently, the carbon monoxide reading was high so it had to be replaced. I called American Home Shield and requested a company that a patient of mine had used. A couple of years earlier, my compressor went out on my air conditioning unit and the company they sent was a total nightmare. It took that company five weeks to get it resolved, so I didn't want them back. AHS sent some other company and they were good. However, I had to call them back because when they left, the furnace was making a loud sound. American Home Shield sent the company right back and it turned out that one of the guys hooked up some of the wires wrong. They fixed it and since then, the furnace has been working fine. As I chiropractor, I see a lot of people throughout the day, and I've always recommended American Home Shield because 99% of the time, I have a good experience with them.

My first appliance claim with American Home Shield was excellent. They replaced my dryer and the service person that came out was exceptional. He was great in helping me with what I needed. My next claim was with my microwave and I got the microwave delivered okay, but the company that was supposed to come and install it has not been successful. I called the company yesterday to let them know and they switched me over to someone else. That was the only bad experience I’ve had.

I called American Home Shield for my heater. The reps are fine, but it takes an hour to talk to somebody. The phone service could be improved. I asked them why would it take an hour for me to get talk to somebody, and the rep said they have so many things going. They need to hire more people. Also, the last few contractors that I've had were horrible. I get them out and they don’t do what they're supposed to. They say it looks like everything is fine and it's working. Then they leave and it goes out again. So then I have to go through the whole thing again. They come out with somebody else and then they try to fix it and do all that. The last time, it took me five times before it was fixed and only one thing was fixed because I just gave up on it. I was so done with it. The guy who came out was just plain out rude.

American Home Shield had sent out Hotboys for our air conditioning situation. Don't ever deal with this people. They came out and told us that it was not under warranty, but then, they gave us a $5,000 air conditioning unit which we could buy through them. Then, they charged us for the air cooling that they never put in at all.

The refrigerator stopped working so I called American Home Shield. It took 40 minutes for somebody to pick up the phone. But the guy who took the claim was pretty good. He provided us the company name. They sent the email right away. The contractor came to check the refrigerator. They said the board was lost and they took 10 days to replace the board. They needed to wait for the part from American Home Shield. Once they got the part, the lady called in to make the appointment two days later. The guy who showed up was very professional. He did his job. It took 40 minutes to fix the problem, and he left. He just replaced the electrical board behind the refrigerator.

I called American Home Shield and then I had to wait an hour and a half, so I probably would not renew. I submitted one claim for a stove that went out after many years. It was a black stove and they said,"Well, there's a white part available so we're not going to fix the stove unless you want to use the white part". I said, “But all my appliances are black. You’ll throw the whole kitchen out of the color code." They said, “Okay, then we'll give you $500. Take it or leave it". The stove was expensive and it was a quality stove. I had to buy a stove, which cost me $2,000 but they gave me $500 because they wanted me to either go black and white which will soil the value of the house. AHS was great few years back and I loved them. I'm a realtor and I was pushing AHS but this experience was very bad.

We just bought the home about a year ago with American Home Shield included by our realtor. We've actually had to use the warranty a couple of times and it has been a good experience overall. The heater, it turned out, had a cracked heat exchanger and we had been having problems basically since we moved in. It's actually probably been looked at around four times.

I filed a claim with AHS over the phone for plumbing and appliances. AHS reps were really great. They were very friendly and helpful. However, the first contractor they sent out said they can’t find the cleanout line. My husband works for a plumbing company so he said, “There’s a cleanout right here.” But they said they can’t use those and they left. The second one that came put in a new hot water heater and over-floating which came out of pocket. But they never did turn on my salt tank again. And when I went to turn it on, the pipe busted above and I had to have the plumber come out in the middle of the night to bypass it. I mentioned it to AHS when I called back for the appliances, but they said they’re not going to refund me for it. I don’t even have my salt tank hooked up right now so I'd have to call AHS again and pay another $75.

There was a leak in my garage and I made an initial call for the first responder that American Home Shield sent in. But that person did not come until 9:00 after one week of calling. They also made two holes beside the water heater that stands out on a stand. I thanked them and told them to go. I then called American Home Shield and asked for another person to come out. The second company was wonderful. As a matter of fact, they had done work in my house before. They knew my name and my address. I even already had them on my cell phone. Within two days from me calling, the guys came between the designated time set and they stayed until 3:00 and they were able to get the leak fixed. They also told me that was not under my slab, my cement.

I called AHS for a heating pump problem and the experience was good. But, we had to wait about three days for someone to come out because it was a weekend. And it took two appointments for the repair because different parts had to be ordered. But the contractor whom I worked with was excellent with his time, efficiency, exclamations and cleanliness. I've used him before and I would use him again. Everything is fine with AHS. But I’d still like to see them include more things in their services. A lot of issues were not covered by them. I'm not sure if it's worth the money with AHS.

My dishwasher was kaput. I called American Home Shield and the rep I talked to was very nice. The contractor who came out was superb as well. He made sure that he cleaned up after himself, that he showed me how to turn it on, and that everything was working. A lot of people that came here didn't do that and left everything on the floor. But this man even took the old dishwasher with him to destroy it. I also filed a claim for my air conditioning and the man who came out for that was polite and made sure that the heat came on. He cleaned up after himself, too.

When I needed AHS for maintenance work in my house, their work has been very good. I don't use my policy that much but it's been a lifesaver because my air conditioning in New Orleans goes out periodically. If I bring somebody in, it could cost anywhere from 100 to 400 and I may not have that money to lay out. With AHS, I pay $50 a month, which is easy. Then if something happens, I pay $75 for the visit and that’s all I have to pay. It's convenient that way. Also, I’m retired and it doesn’t blow my budget.

We had a leak upstairs in the master bathroom. The contractors sent out by American Home Shield were fantastic and we would personally hire them again to come out if we needed something. They were friendly, professional and efficient. I would definitely recommend American Home Shield based on this claim that we had. For a previous claim for the drywall, they had to send out two different companies and we didn’t go with either of them because they were horrible. American Home Shield was not working with quality people so I said, “Never, never use them.” It was not worth it. But after the plumbing incident, I was like, “Wow, the plumbing vendor that they sent out was fantastic.”

The furnace was making a noise and it turned out to be the condensate line is frozen under the house. The contractor tried to blow it out and tried to hop on it and get it to where the ice would break loose but it wouldn't. And so he said that when the weather warmed up it would melt and it should be okay. Within the next day that actually happened. The temperature went above. It was about 38 or 39 degrees so at that point it finally did break loose and I haven't had any more problems with it.

The control board on my AC that took the reading from the thermostat and told the heater what to do was not reading right. So, the fan stayed on constantly which was not comfortable considering it was extremely cold outside. But praise God the heat did still work some, so it stayed a nice 50-ish in here which was better than outside temperature. It was New Year's Eve when we first discovered it and I submitted the claim to American Home Shield online on my phone. I'm over 51 and so sometimes with websites, I'm like, "Really, can I?". But their website was easy to navigate. I understand and I'm getting better.

I've been with American Home Shield for a couple of months and I filed my first claim with them which was for my heating unit. The rep I spoke with was okay and the contractor was nice. The timeframe was all right too. The contractor fixed the problem and my unit is working.

I heard a noise from my water heater inside the house last December 29th. It was in the late afternoon on a Friday. So, I checked and the water heater was leaking. It was probably busted inside so I turned off the water and gas. I called American Home Shield and they connected me right away to a contractor. The men came but they had to come back to us within 24 business hours because it was the coming weekend which was fine. Then, when AHS called me back for the appointment for Monday, I told them that I will be out of town for an emergency in San Francisco. So they gave me an appointment for the following Monday. In the meantime, during the weekend that the contractor can’t come, I had 50-gallon water and if it leaked, my whole house will be carpeted with it. I ended up calling some guy and paid him $50 to empty it out so my house won’t be full of water while I’m gone.

When my dishwasher's door was broken, I submitted a claim to American Home Shield by telephone. Their rep was courteous and the contractor they sent out came on time and completed the repair to my satisfaction. Since the dishwasher was fixed, it was operating better.

The technician sent by American Home Shield was okay. However, when he came in and fixed my drainage, he told me that he did not have a work for the garbage disposal, which I put a claim in as well. So I had to request it again and waited for an hour and a half to get somebody, which I did. And then, he came back and fixed it. He changed my garbage disposal. Overall, American Home Shield's customer service is not bad. In fact, they were nice. However, the one thing I was worried about is I waited almost two hours to talk to them. By the time I get to them, I was frustrated.

I requested repair of kitchen light cover and ceiling fan wobbling. Denied request on first attempt, sent another technician for second opinion. Second Technician told that he is going to come back for repairing ceiling fan. Called the second agency for schedule and they said, "Your insurance company denied." Called the American Home Shield and asked them to cancel the contract because they refuse repairs. Representative told me that they will charge me one month fee for cancellation. Horrible, Horrible experience.

I submitted a claim with American Home Shield for two toilets and three sinks and they were fast in sending out a contractor. I told them it was not urgent, so the contractor came out in three days. Although he did a fantastic job, he only did two toilets and one sink. He said he had to go and he needed to do what was on the record. I’m very happy with the service that I received, but not with the after-service. American Home Shield gave me good service initially, but after sales they didn’t call me. They said they will do the sinks, but I couldn't even get through them. I called them about five times and was on hold for an hour. I was also given the wrong number. I was frustrated, but it was partly my fault for not waiting an hour on hold. One day, I called about 5:00 and then there was about a three-minute wait which was much better. I tell people how great American Home Shield is and refer them.

When we moved into our home, we had some problems with our ice maker in our refrigerator. The first company that AHS sent out fixed it right away. A few months later, it broke again. So, I called AHS and this time, they sent out another company. It was a month and a half of it still not working, so I got back in touch with AHS again and they sent the first company back out. The contractor that came out to fix it was great. He's from Busy Bee Appliance and they're fantastic. They were very efficient and they were here when they said they were going to be. The contractor explained to me what was wrong and how he was going to fix it and he did some troubleshooting. It was done within three days and it was fine.

I submitted a claim with AHS for the heat pump. That was done over the phone and they were able to get a technician shortly. They sent somebody out from Montgomery and they were the nicest people that I've dealt with. I had to go to the doctor and left my wife to be in charge. She has even bragged on them. They came the first day to look. They came back the next morning with the unit and got the job completed. They stayed till after dark. They knew what they were doing and it wasn't easy where they had to get to. It was under the house and the opening under there was small, but they did it. So far, so good. We have been freezing and the heat pump kept us warm. I'd tell others that my experience with AHS was satisfactory.

I believe in home warranties especially if you have an older home that's 15 plus years old. It's worth it, gives peace of mind, and serves people who don't have $17,000 just sitting in the bank. I’ve used American Home Shield for five years and I just renewed in January. When I first started business with them, I made a phone call to submit my claims. But these days, you can either call them or do it online. They even have an app on the phone now. I prefer going online because it's easy. Also, it’s all temporary on the phone but the computer is a little bit more stable with the emails and going back and forth. The whole thing is usually done within a week. AHS is really easy to work with and they are always good at picking the right vendors to do the work. I just wish they have better air conditioning brand coverage.

We got a problem with the water not draining properly in the toilets. We suspected that it was a backed up septic tank, but we weren't sure exactly what it was and I submitted the claim to AHS. The contractor came out and I paid the $125 service fee. The plumbers that were dispatched said that there was nothing wrong with the internal plumbing. They said the problem was that the septic tank was full and he suspected that the drain field was not draining properly. I was told I was going to need to call a pumper to come take care of that and they couldn't help me. I thought that we were covered for septic pumping and it turned out that we were not. It was an add-on that had to be purchased at that time when I got my policy, and I didn't realize that. I threw away $125 and had to spend another $250 to have a pumper pump the septic tank.

We have the warranty so when the heat went out in my house, we called them to have somebody come out and look at the central air. We submitted the claim online and the website was user-friendly. They reached out to us right away after that. The contractor also called and was right on time. The repair took him a lot longer than he thought but he solved the problem and he also cleaned up after himself. AHS is worth the price and I would recommend them.

I typically call my claims in at American Home Shield and then, they would direct me to somebody that's going to service me. The reps are overall very professional and helpful. The most recent was when my heater was making noise and this gentleman that came in knew what it was just by describing it. He went out, got a part, and then he put it in. It was there within five minutes. Since the repair, my heater has been back to normal. He did a very good job and I was very pleased.

My refrigerator needed repairs. I used my cell phone to call AHS and put it on speaker phone. I had to call them quite a few times and it was long every time. It took 48 minutes before somebody answered the phone and it didn't matter if I called early morning or late in the evening. They need to do something about putting people on hold that long. On the other hand, the rep that I was able to speak to was very helpful and the technician was fine this time because the last time when my dishwasher needed to be repaired, I even called and stayed on hold for 48 minutes to see if the technician was legit.

When I had a leak in the roof, American Home Shield sent a company out and they explained everything to me. They were very good. They were very clean and they fixed the problem really fast. The whole process of submitting the claim was fast as well.

I had a clogged up kitchen sink and I just went online and clicked a couple of buttons to submit a claim to AHS. I like the ease of being able to request service. I renewed my policy not long ago and the rep I spoke with was very friendly. The contractor who came out was very professional and helped to fix the problem. He did it in one visit. It took a little while, but he had to get up on the roof, so it was pretty extensive. Everything’s been fine after their service. It’s quality work that gets taken care of for the price.

I had a blocked sewage line. It was a holiday weekend and when I made the call to AHS for the service, I paid the copay. The contractor came the day right after the holiday and the man worked really hard. He was a pretty neat guy and gave me a sense of calmness. He was professional and competent. He had to get right to over the top of the opening and had to deal with a lot of bushes which I planted in front of the house. But once he got that done, he went about his way. When he found the problem, he solved it. The sewage line has been fantastic since the repair and it got better. Everything was done and taken care of. I am impressed with the whole procedure. If I had called a plumber on my own, I'm sure that it would have been hundred good dollars more. I also used them to fix my microwave. I wanted to get AHS for a long time, and I'm happy that I took the leap and got it.

Having American Home Shield will save you a bunch of money. Recently my water heater wouldn’t light and I submitted a claim for it over the phone. It was fast and easy. The contractor did his job real well and the parts came out fast. He was very professional and the repair worked just fine.

I have American Home Shield as my insurance and I pay them yearly or monthly. If I have an issue I call them and I can pay for the visit upfront or when the person comes to repair something. I went online to file my claim since I was having heating problems. The blower was going and there was no heat coming out. Everything was done on the computer and I paid the $75 fee online. The contractors were on time. They were all professional and went straight to the job. They got the part and repaired it. I like AHS and I’m satisfied with them. They did a good job. It was as simple as it could be although it would be great if their rates were lower. AHS was as good as any of the others out there that I know of. I have recommended it to several friends.

I woke up on Christmas Day with no hot water, and the house was full of family members at that time. Upon investigation, the hot water tank had given up overnight. Everybody was smelly, there were dishes to do and we had to prepare for Christmas dinner. I submitted a claim online and then got a call the next day from the plumber, so they were out very early to help out. We had to replace the heater and it was fixed up by noon time the next day. They left a flashlight and some piping back at my place and I left them a message to come pick it up at their leisure, and if they got it. Overall, AHS was great.

American Home Shield has always been quick to respond and send out capable people of doing repairs. Now, I have an old washing machine that sounds like a jackhammer and vibrates so much that it dances across the floor. The technicians have been out four times and they still have not been able to fix it. I called them and they kept saying that they were going to send somebody or they were going to make the call to American Home Shield. I should be receiving the call in 24 hours and I never got the call.

Everything went well with AHS. I had a broken water faucet and submitted a claim for that online. It got so cold, the pipe froze and got busted. We had water squirting up in the air, and it was a problem. The contractor was fantastic. He had it fixed in 20 minutes. It's working perfectly and everything's back to normal. The system worked well but we found out that they didn't cover the claim since it was weather-related, so we had to pay for it out of our pocket. That caught me by surprise 'cause I thought that it was covered by the policy. I wish that they were a bit more clear about weather-related claims. Nevertheless, I learned something in the process. Overall, AHS is a fantastic program. We've used them a few times and our experience has always been good.

I’ve had American Home Shield since I closed on my house on October sixth of 2017, and most recently, I went online to file a claim for my AC. It was really easy to go to the website and fill everything out and I got an appointment right away. I had a service call come out and paid the $75. The guy was very professional and prompt. He did a great job pinpointing the issue and saw that the problem was fairly easy. It was a reset button which he pushed and went on his way. He also showed me the thermometer and that it was blowing cold air so it appeared everything was good.

Our dishwasher was not working for a couple of days. I submitted the claim online to American Home Shield and it went really well. The plumber called me and they were very responsive. Within a few hours, we got something scheduled and they got out here when they said would. They determined what parts they would need and got them ordered. The part took about six days to get to me as it was pretty tough to find. We made a follow-up and the contractor returned when they said they would. They contacted me prior to their arrival then got the job done quickly. They were excellent and now the dishwasher is working fine. I would recommend American Home Shield.

We bought a home, moved in and the dishwasher wasn't working, so I filed a claim. American Home Shield hooked me up with a service company that worked on it. It worked for a little bit, and then it quit working. I contacted AHS again, they sent somebody else out and it was still under the first claim. The people who fixed the dishwasher had to order the part and it took a week for it to come in. There were several issues with my dishwasher because several parts had to be replaced and it took about two months to get it finally fixed, but now it's working very well.

I either go online or call in to submit a claim to American Home Shield, and both are ridiculous. When I go online, there's a delay when I get a call to schedule an appointment. When I call in, I literally have to wait an hour every single time before I can speak to someone, which is annoying. What I normally do is call and while I'm on hold, I take a shower, eat and clean up the house before I get to something. But when I get in touch with them, they're good. Recently, the faucets in two of my bathrooms were dripping. The contractor came, but he had to go to Home Depot to get the parts for the faucets. He was able to finish in a little over an hour.

Don't buy this insurance. Any question you have will not be answered by "chat" or website or by phone. "We apologize that we will not be able to take your call in 2 minutes or less. Please have the accountant submit an E form and we will respond to the customer in 24 hours" or "your wait time will be more than 10 minutes." I waited just for the thrill of it and an hour later I hung up. The chat box informs, "we have no one available." What the heck kind of service for big money monthly and a $100.00 service charge anyway. What was I thinking? Recommended to me by a friend as something good to do... Now I recommend: Don't buy this insurance.

My washer went out over 9 days ago. It took AHS 4 days to find a tech to come out here. The tech determined that the washer was in need of being replaced. AHS said they wanted to get prices on parts to fix it. The tech said it cannot be fixed in my home. It has to be shipped out somewhere, disassembled, and rebuilt which can take 6-8 weeks! This is NOT what I signed up for when I bought this policy. My husband is 74 years old and blind and I am 71. We find ourselves walking down the road with our dirty clothes over our back to get to a laundromat. I have called AHS over a dozen times and each rep tells another story about why my machine is not being repaired or replaced. Just to get a rep takes over an hour every time on hold waiting for someone only to be told it's being "parted" out piecemeal. The next one says it is in "options"... waited 2 more days, called again and was told it is not in "options". WHAT???

It is nearly impossible to talk with a live human being. Water heater needs service; no hot water. Finally talked with a human; she claims she called for emergency service from a plumbing company at 7 pm; she then claims the company cannot respond for 24 hours which is within their "emergency window". The worker was fine that my family is without hot water, and that no one can be home tomorrow due to actually working and paying for utilities like AHS. She did not care, and could not troubleshoot; she would not allow me to find a repair shop that could respond this evening, as these are service industries. This is not the first unresponsive, inconsiderate experience. Taking my business elsewhere.

My dryer went out, and the contractor that American Home Shield brought in was excellent and very professional. He did a really good job, and when he was done, he cleaned up his area. He used my vacuum cleaner and took away all the old stuff. My dryer is running perfect now. However, the contractor didn't charge me the $125 and said that they would collect it, but I don't know if that's a benefit. I need to figure out what I can do to get the service fee down because it's too high.

I have been with American Home Shield for 10 years and while it's a little pricey, it's a convenient service to have. My wife can call them and things can get taken care of when I'm not available. Most recently, my refrigerator's freezer had quit and it had something to do with the electronic syncing devices. I was out of the country at that time and it was my wife who called it in. The technician came in and diagnosed the problem properly. Then he ordered the parts, came back and fixed it. And it worked ever since. However, there was also a button that’s about to quit working and we identified it. But the technician wouldn’t do it without a second call. He wouldn’t expand the service based on the request and only did what he was asked to do. It seems like it would save us money but that’s okay.

When I bought the home, I didn't realize there was water running down my wall in the kitchen and we might have missed it when we did the walkthrough before we signed the document. I noticed it when I came back later that evening. There was a line on the interior that was broken which caused the leak to cause damage to my kitchen ceiling and my wall. I called American Home Shield and I must have called a couple of times but I wasn't able to get through. At one point, I had to wait on hold for over two hours.

My furnace kept kicking itself off after a couple of seconds and I couldn’t tell if there was a problem with it or the gasoline. I was getting cold and I needed to get it taken care of. I used American Home Shield's web-based claiming process and said I needed somebody to come work on my furnace. Hours later, I got a call that said who was coming out and that they'd call me and schedule a time, and they did. It was very smooth. They gave a four-hour window and the tech showed up within the first 15 minutes, and it worked out well. He came inside and I told him what was going on. He said he'd fix it and would be out in 15 minutes and he was. It was convenient. There are a lot of companies out there that provide a home warranty-type of service but I have used American Home Shield and they've done a great job.

I have three appliances that I have some problems with and American Home Shield replaced one of them, a washer. After I called they sent me Ramb’s and they helped me with the appliances. It took two weeks after they came to tell me that they have to replace it. But for the other appliances they’ve been fixing since October they still didn’t have the parts on time. I had to wait months until they got the part for my refrigerator.

I submit claims to AHS over the phone and for the most part, their reps are pleasant. I had somebody that was supposed to come out today, I had to reschedule since it was late, but for the most part, they've been awesome. They called me as soon as I made the appointment and they scheduled it right away. I've had great experiences, and I've had horrible experiences. When our pool pump had gone out, we received the worst service. The pool guy came here three times and he didn't know what he was doing. Moreover, he took our pump back to his facility without telling us so we thought we were robbed. We ended up having to cancel it and getting refunded.

We had some plumbing issues and filed an online claim with American Home Shield. The tech came after two days, however, some of the work wasn't done. We called him back but he said we needed to contact AHS. We tried to call, but we got a hold of the automated system and it wasn't letting us go through. However, we got it fixed now.

It got very cold and the furnace seemed not to be able to keep up with the weather. It was not heating appropriately. I called the AHS toll free number to submit a claim and the interaction with their customer service was easy. The person I talked to was professional. Interaction with the contractor all happened very quickly. It was a lot easier than I was expecting. The furnace overheated because of the filter. So, I got a new filter and he showed me how to put the filter in. I tried to get the little door open to put the filter but had been unsuccessful at doing that. Somehow, he was able to pop it off with his fingernails, which I thought was a little odd. I watched him do that and that helped. Now, the heating system is totally fine.

An American Home Shield coverage came with my house when I bought it and a month after buying the house, my furnace stopped working. I submitted a claim online but the process was a little confusing and it didn’t have all the options. I filed the claim on a Saturday and the contractor came out by Tuesday. He was fast and had me up and running on the same day when he finally came out. He needed to go back and grab the parts, but he was able to make it happen. So far, the furnace is working great. Having AHS has been totally worth it.