American Home Shield Reviews

I have problems with this pipe that my washer machine discharges the water when it rinses, and it keeps on clogging, but I have more issues with the pipe than we're expecting. So, the guy from Steinberg is coming back today to look at it. He was before and I'm very satisfied with him. He's a great guy. In fact, I chose him over somebody else because he's been out here before for other things too. When I first went with American Home Shield with my plumbing issue, the one that they recommended that I automatically receive that I did refuse on was A & A, and I didn't like the reviews. So, I called American Shield back and I told them I wanted somebody else, and they recommended him and I've had him ever since.

I submitted the claim online which was easier than calling in and waiting. The tech scheduled me the next day, and he texted and called me before he was about to arrive. So, it went pretty well. His communication was great. Overall, we will probably renew with American Home Shield.

I’m happy with American Home Shield. I would definitely go with them again, for sure. The person who sold the house to me purchased it and then I decided to go with the two-year plan. In my latest claim, the contractor, Frontier Appliance Repair was on-time, prompt and knowledgeable. But in the last call I made, where I decided to do a cash-out option and ended up buying a new dishwasher, I got transferred from one person to another seven times.

I called when the dryer stopped working and Whirlpool came. They fixed it for me so it’s working now. The guy who actually came in was pretty nice and he knew what he was doing. In fact, the contractors that American Home Shield sends are really great. I just really wanna talk with American Home Shield about signing another one-year contract with them, renewing and reducing my monthly premium. But other than that, everything is really fine with them. I have no issues with them now.

When my refrigerator quit working, I used American Home Shield's website to do a claim and it was really easy. I like it. It took about two weeks to get somebody out, but that's because I couldn’t be there. It would have been sooner. I was just gone in one of the days they could have come and I worked the rest of the week. So, still, it was very timely. Their contractor was very professional, easy to talk to and really knowledgeable on everything. I also used American Home Shield when I was getting my locks re-keyed, and that went really well too. The guy was awesome and very helpful.

We've had several problems with our washing machine and the techs have come right back out. The contractor that has come the last two times has been awesome. I’m still having a couple of issues, but he told me that if this time didn’t fix it, let them know because the work that they do is under warranty.

When I called in my leaking sink, I was told that the contractor will communicate with me, but some direction of what happens next in terms of saying, "We sent it to the contractor," would have given me a timeframe of when to expect something. I ended up calling the contractor since I was in a hurry. But everything else was great. The contractor who came was great. They also had a warranty and would come back within a certain amount of time if the issue wasn't fixed, which I love. I've had a great experience with American Home Shield.

This is my first home that I purchased years ago and two months into the house, the ceiling started dripping. The inspection didn't do a full inspection of the house and they didn’t go up in the attic to see how bad the drip pan was. When I moved in, it started leaking from the ceiling so I had a mess here in the second floor. American Home Shield sent a contractor out and the rep was very informative. He told me about maintenance stuff for the house and what to look for.

I had a plumbing issue one time and I called American Home Shield. However, it took too long for them to answer the phone. It was almost 20 minutes waiting for someone to answer. That didn't make me happy. Also, AHS penny-pinches too much every time we need something replaced. They don’t really honor giving me the best stuff that you need for your house. When we need something, it takes approval two or three times for them to honor something from the contractor. They should get originals instead of the generic parts that they’re giving us. Still, the service thereafter was good for my plumbing claim and their contractor took care of the problem.

With AHS, I like that if I have something bad happen, I still pay only $75. With my downstairs heating system, that was trial error until they finally got the repair. If I had to do it, I might as well buy a new one. More recently, R.J. Wiggins Electrical, AHS' contractor came and knew what my heating problem was right away. It was the switch and I told him not to go anywhere until I heard my system go poof. He flipped the switch on and my system went poof and my heat was on. So far, AHS' contractors have done their job. I'm happy with them.

I’ve been with American Home Shield on and off for eight years. I stopped for financial reasons then I picked it back up. When there was a blown fuse in the AC unit, the guy was polite, thorough and professional.

I filed a claim online for my dryer that was not heating and the Sears technician came on the next business working day. He came on time and he was good. He fixed the problem in one time, and there were no issues.

I bought an older house and I was iffy of buying it. But now that I got the AHS warranty, in case something happens, it makes me feel a little bit more confident. On my plumbing claim, the contractor called me in the morning and they were out by noon to fix it. Then they had it fixed within half an hour. And I was happy with that time frame.

I went through Home Shield's website and it worked. I then called Secure Home to have my house rekeyed. The tech then came out and did a wonderful job. He squeezed me in because my home warranty went active days after closing so he rushed to get it done. We’re very satisfied. They're there to get the job done.

We have been with American Home Shield since January when we bought our condo. The toilet started leaking, and I found out that the previous owner had installed some ceramic tile that was too thick. As a result, they did not get a really good seal with the wax ring. So, it cost us a bit to go back there and have that repaired. The tech who handled the issue did a great job then. More recently, the tech from Budget Heating, Cooling & Plumbing was here on time for a cleaning and an inspection. He got the furnace all checked out and gave it a clean bill of health in about 20 minutes. It was great.

We filed a claim the 29th of August 2019 and there is still no resolution. Today is November 22, 2019. After paying the fee to open a claim, dozens of phone calls, and three different plumbing companies coming to our home the only thing we have is a shower that can't be used due to a leak, three holes in our walls they authorized to be made to diagnose the problem, and incredible frustration. We have been told so many time "We will call you back within 24 hrs" with no call back, I've lost count. Needless to say, the money paid for this home warranty was a huge waste for the sellers of the home we bought, and a huge disappointment for us. Next contact will be the state consumer protection and insurance regulation departments.

I wasn't too happy that American Home Shield didn't pay no more on what they did on the unit. This is the second unit in a year that I bought and nobody ever followed up with me on the first one, and I had a supervisor involved. It says in my contract that they would replace, but I don't know why they didn't pay no more than $1,000. The way my policy reads that they would take care of that, and then I wind up paying $3,000 on each unit. I don't know what the stipulations was but evidently, they must have paid for whatever and I'm paying all the other stuff. But I really don't care at this point. It's done.

The heater wasn’t coming on so Texas Best Heating & Air was sent out and it was great. The tech had to change some electrical connectors and now the heater is performing well.

Our claim experience with All In One Appliance went well. We thought the issue was my washer, but it ended up being the leaking water from the walls. We filed the claim online, and the contractor came in about three days. So far, so good.

My dishwasher went out and the guy who came was great and I was happy with him. He checked the dishwasher and he said it could be fixed but he would see if he could find the part, and they weren't able to. It was a Bosch and apparently, it’s not a very good brand to buy because they don't continue to make parts for it. American Home Shield decided that they needed to replace my dishwasher and the second group who came out had three guys with them. They installed my dishwasher and set it to run. As they left, it was running and after it ran, I went to load it up. As I started loading the dishwasher, it literally fell out of my cabinet.

I’ve used both methods of submitting claims and I much prefer online. It's a much smoother process overall and I feel that if I call, their first line phone people may not understand my English well. So, it’s a lot easier for me to do it online and American Home Shield has been very responsive.

American Home Shield is doing fine so far. We recently had a couple of fan motors out and we had no air or heat. Indoor Comfort Experts called me the next morning and the tech was courteous. They scheduled the appointment for the next day, and they called me 30 minutes before they were gonna arrive and they were right on time. It took him about half an hour to diagnose it and he was gone. They had to order a blower motor for the upstairs unit. The part took about three or four days to come in and then he was right back out and he got it replaced real quick.

It got colder out. We didn’t think we had heat and we had some guy come by. I submitted a claim online. The website was pretty straightforward but I couldn’t see what my options were. I wish I could see that it had more options. But I liked that there was a choice and I think I chose well. When I did the Home Shield warranty system for the first time, it gave me a choice of who I could choose and I chose the Oaks group because they had the highest rating. I liked that. The tech looked at the unit and said it was our thermostat. The Oaks guy was excellent. He replaced the thermostat and they didn't put in a comparable unit but I think it's fine. Also, we were thrilled because we had heat right away and it was cold.

The reps were professional, but it was a little hard to understand the language barrier because they were in the Philippines. Trying to explain to them what I needed was a little challenging. And then it was a little frustrating when they did not know some of the answers to questions and putting me on-hold. But we were able to get someone here. The plumber snaked the toilet, but what needed to be done was pull the toilet from the wall. But he didn't do that. I ended up having to call another plumber and pay them $200.

I had two recent claims with American Home Shield. One was where there was a problem in the temperature, and then the second was we assumed it was a leak but it was not. We just called their hotline and then we were scheduled. They gave us a time frame and it was done on the specific time frame. Pride AC & Heating Service came out and provided us with good service. The unit is now working okay. Our experience was good and I would recommend AHS.

Our first experience wasn't that good. We had somebody come out, and he took advantage of us so we ended up getting another plumber. I didn't go through American Home Shield and I went to get my own, and then the company said they could only pay $19, so I wasn't real happy about that. But since then, I've called American Home Shield. We had some additional plumbing work done, and that was a good experience. We also had people come out to check our heating and air conditioner for the winter, and that was a good experience as well. Elements came out for our heating claim. They've done their work and they did it quickly and efficiently, and we're happy with them. They made sure everything was functional and they told us that everything was okay.

The AC unit stopped working, so I submitted the claim online to American Home Shield. We had to wait through the weekend for someone to come out, and the tech who did was fine. He checked it and said that it was running and he did not know what he was supposed to do. He said it looked a little dirty, so he changed a filter.

My shut off valve to the main to the house was going bad. Luckily, it was just slow leaking. The contractor from 2 Sons Plumbing did a great job. He was on time, showed up when he was supposed to, had good customer service, was very polite and very nice, and he was also very fast and good about what he did. We’ve had AHS for at least 10 years now and I love their service. It’s been great.

My home was built in ’89, so it’s fairly older, and I wanted to protect myself financially so I got a home warranty. I picked American Home Shield after I looked on the internet, and I've been with them now for about six months. When the washing machine needed repair, I filed a claim online and got follow up emails stating that I would be contacted by the contractor within 24 hours, which was pretty quick. And the service was good and efficient.

The flame on my furnace would cut in and out which was extending my furnace run time. I did a claim online with American Home Shield. The website worked fine. It was very user-friendly, and I wasn’t confused by it. AHS told me who’d be coming out and gave me a contact number. The contractor did a fine job. They fixed the problem. It hasn’t gone out since.

I was looking for a coverage on my personal home, and I knew that this wasn’t gonna be tax-deductible. If it had been a rental property, that would be different. So price was a major concern, and I want full coverage over everything. Usually policies cost between $600, $700 with $75 upfront cost that I had to pay. With American Home Shield it came down to half price. I could cover everything, and the policy is 450. And it just means that I have to pay $100 instead of $75 upfront.

Lance from Intercity Plumbing was awesome. That company was great and it was probably one of the best experiences I've had with American Home Shield. I've also called AHS for the appliances twice and the first contractor was no good. Then, I met Garrett's and he fixed it. This last time, with my microwave, AHS called another contractor, whom I had a problem with, then Garrett's called me again and they came to fix the problem. The guy who came out and did my microwave was good. The company they had before was very snobby and unprofessional. They were a bunch of liars and they said they were going to come to my house but they never showed up. I called them, and then they called American Home Shield telling them that I told them I was going to kick their butt. I would not even use them. I do not know why AHS would use them if they are going to be doing stuff like that. Also, as far as AHS' time in getting back to you, it has been poor.

The washing machine was leaking from the back. Home Shield sent JR Appliance Service. The guy who came out was really helpful in telling me everything on what to do. Everything was good with them. The only thing is I have to call Home Shield and try to get my payment back for me paying out of pocket. I couldn’t find the right washing machine for the same price. I had to pay a little bit more money. But overall, it was a great experience.

I submitted a claim online to American Home Shield and they contacted me with an email in less than 10 minutes. Merrill Building came out to patch some holes in my drywall that was made by the plumber that was sent to fix the leak. The contractor and the plumber who was sent out were both outstanding. He took his time and listened to my concerns. He had the right tools to listen for the leak. He went up in the attic, didn’t see it, and then he listened for it and traced it down to the exact spot. He made one hole and it was a small one.

I called in a claim for a microwave to American Home Shield and they sent Appliance Superheroes. The tech who came was pleasant and cordial. He checked out what parts he needed, came back like two weeks later and fixed my microwave. So far, my microwave has been good.

The people that did the heater were perfect. That was spot on, professional, perfect. They did it quickly and they were very polite while they did their business. Our experience with this one was good but the last experience wasn’t all that swift. I didn’t feel comfortable with the people that we were dealing with. I got another quote from another company to take care of our water leak and the quote that these people came up with was three times the amount. It just didn’t feel right. It felt like they were shifty.

It has been fantastic, always has been and will be, with American Home Shield. I had the problem with my air conditioner and the fan on it would not stop running. I called the 800 number and I talked to a representative. I got a great response time. The problem was unusual and it took some major troubleshooting. The contractor found the problem and corrected it, and amazingly quick when figuring it out and getting it fixed ‘cause they had parts for it, and it’s working great.

The boiler fan went out and had to be replaced. It took four days to resolve the issue, which wasn’t very long. Harkins AC, Heating and Controls had to get the part in and as soon as the part came in, they came back. The technician was great and with American Home Shield, the process to submit a claim is very easy. I very much appreciate that I always get a call really fast. So I love it.

I've been with American Home Shield for two and a half years and I've liked their quick response. Also, I've found that submitting claims online is both quicker and easier. When Star Services came out, they were on time, professional, and polite. They got the job kinda done quickly and fixed one thing. However, there’s more going on so I’ve gotta call them back. Also, they will revisit within a certain time period.

Our heater went out. It is an oil furnace so it went out and it's cold, so we're trying to get it fixed. The first contractor that came out was not familiar with oil furnaces at all. They showed up and they looked at it and they said that they didn't know anything about oil furnaces. So then they left. We had to schedule for a new contractor to come out. The first interaction was not good. American Home Shield sent a second contractor who came out a few days later. And then the second contractor said that there was an issue with some sediment in our oil lines. And for that reason, since our tank is underground, that's not covered under American Home Shield. So he told us that the company can give an above ground tank and get new lines. It's like $3,200 but it would not be covered by American Home Shield.

I had to have a circulating pump replaced. Everything went great. I’m not thrilled that I had to pay out-of-pocket, though. American Home Shield paid for the pump, but they didn’t pay for the labor. Also, we had an air conditioner go out, and they paid like 1,500 out of the 14,000 that it cost us. It is what it is. But I would like them to cover more of it.

I spoke to an American Home Shield representative because they made a courtesy call about a week after receiving my application. During the call, I said I bought a house that had a furnace that was over 20 years old, and I was concerned about the condition. They recommended that I have a furnace inspection, so they arranged it. North State Mechanical had two guys out and they were both very knowledgeable. They did what seemed to be a thorough inspection and fortunately, they found no problems. They had answers for all of my questions and I was real happy with the results of their visit. I recommended it to the buyers of the house, and they got the coverage.

Claims submission with AHS has been very easy. I go through the website, submit the claim and then I have to pay $100 in advance, and then the rest they take care of. This is my second year and AHS has been good at their job. Hopefully, they will continue doing so. I had an issue with the ac and AHS sent an experienced technician and he found the problem. Then they checked with American Home Shield for the confirmation of replacing the parts. After two days they came over and replaced it, and the ac works properly after that.

When I submitted my first claim, I did it over the phone because I didn't wanna mess anything up. Our ice maker was overflowing and when the tech opened it up, I said, "I think the frost is not working." But he said that it was our ice maker and he was right. It was frozen up and he helped me get all the stuff out of it. He asked for a towel so he wouldn't make a mess on the floor and cleaned it up. He had to order it then he came back three days later to put it in.

I had my filtration system on my pool. It’s a fiberglass thing, and it was broken and leaking. Green Valley Pool & Patio came out and looked at it and told me what was wrong and what was needed to be done. And they responded to it quickly. Usually, I do my claim with AHS online. It’s easier. Green Valley came within two days after I did my claim. They didn’t need to get inside my home because it’s an outside thing, so I was able to just allow them access to get in here to fix it without me being here. So, that was nice. They did good work outside. I’ve looked at what they had done, and what I know about it, I didn’t see any problems. My pool seems to be working great now.

I submitted a claim for my stove to American Home Shield and thus far, customer service there has been superb. It's better than Sears. The tech came out and now I'm going to have some stuff sent out for the burner. He also said that I need to talk to AHS about having someone come out for my dryer vent and ductwork. That claim went pretty well. Also, my washing machine went out and I'm waiting for AHS to deliver a new one. THey're accurate and they believe in taking care of their customers.

We have a hot water tank that is about 7 years old and wasn’t putting out any hot water. I called AHS and then they sent out Drain Masters. The technician who came here was extremely knowledgeable and very friendly. I like him a lot. He’s been out to my house before on another issue. But he couldn’t come back ‘cause there were a couple of days that I wasn’t gonna be able to be home when he could come by. So, it was a back and forth between him and I. But he came out when he could and we got it done. There was something about a part and he didn’t have what he needed but he got that taken care of. He put it in when he came back, and I’m just hunky dory.

So far AHS has done an awesome job. Highland Home Services sent a smart kid. He did more than the air conditioner company did when we called them out. He had his act together and was very helpful. AHS has been very attentive. I love their service.

The water was not discharged with the dishwasher so I filed a claim online. Stella Appliance Company came out after a day and it was pretty good with the tech. It has been good so far with Home Shield.

The house that I just bought is 34 years old so, all the appliances, except for the refrigerator, are 30 years old or older. Some of them weren’t even working and AHS replaced them after Tri-City came out, looked, and said they couldn't touch the appliances. I have had my cooktop, dishwasher, range hood, and a double convection oven replaced. I was able to pick the appliances that I wanted. They said either I could pick them and they would pay me a certain percentage of it or they could pick and they would deliver, install, and remove my old appliances. It has been a mixture of all those in what was needed and done. John at Tri-City Appliances is excellent, very knowledgeable, and quite a handyman when it comes to removing things, placing them, replacing parts on them, and fixing them. And I have only paid $75 for each time and just reaped many, many more savings in thousands of dollars passed that $75.

We run into difficulty with another home warranty so we switched. So far, we've had good and prompt service from American Home Shield. We have been pleased. Their monthly fee went up a little bit this year, from $50 something up to 63, but I guess that’s not to be unexpected. When we had a water leak behind the refrigerator servicing the icemaker, they did a great job. The contractor didn’t have the part and they went to a local hardware store and picked up the part that was needed and came back and fixed it.

During the most recent cold front, it dropped down below freezing and our thermostat quit functioning. The guy came out with equipment that would substitute for our defective thermostat and told us that in 24 to 48 hours, he would be back with a better-quality thermostat that would be simpler but would fit our needs, which they did. He also went upstairs and looked at our heater to make sure it was not the heater malfunctioning. He knows that the 15-year old heater unit needed a replacement part that would help remedy a whole lot of residues left in the heater as it comes off and on. We were very happy with the service from the contractor as well as with American Home Shield. We've been with them for 30 years. My wife and I got married seven years ago and we combined our efforts to keep AHS in mind in case these emergencies occur. They’ve got a great program and it’s well worth our while in monthly fee.

I used American Home Shield’s web portal to set up the service call and everything went great with that side of it but the gentleman from All Brands was not knowledgeable. He told me that there was a part missing on the dishwasher and he said that AHS doesn’t cover missing parts, and he left. I called American Home Shield and explained to them that prior to the problem, it had been a brand-new dishwasher. It was installed here by Sears and they’d been in my house the whole time, so there were no missing parts. I said I would like a second opinion so, they sent out the second company. They said that if it was a missing part that was causing the problem, I would be billed for the second call but otherwise, the second company would just repair it at that time.

I called American Home Shield for my dryer as it wasn't heating up. Their contractor checked it and then he had to order parts, which took them a week to get. The dryer is working great now, and that helped a lot since we had to go to a dry cleaner.

Filing a claim was easy. I've used AHS twice, and each time, it's been fine. All the things I did were covered and I had a service charge for the guy to come out. I had a plumbing issue where I smelled gas. The contractor checked and they didn't find anything but their service was good and they were prompt.

My refrigerator wasn’t working and American Home Shield sent someone out. They had to order a part, the part came in and they put it on but it didn’t work. They had to reorder the part. They came back and put it on but it didn’t work again. After that, we opted to get the money for the refrigerator so that we could get something else. I pay AHS money monthly and nothing is resolved on the first visit. It’s always a hurry up and wait. That started October 6th and then by the time it was resolved, we were into November.

The technicians from All Day Comfort Heating & Cooling knew what they were doing and they did a good job. They cleaned the starter ignition of the furnace and checked it. It was down in the bottom section and there was a bell right there, which he flipped and the gas came back on. One of the guys called it in and had the other guy pick it up and he was here within 10 minutes. American Home Shield has also done the icemaker for me and some other things.

We've had AHS for 15 years now. Every time something's come up, they've taken care of it. The only time we had a problem was with our oven, but they did try to come out and fix it a few times, and then they finally decided it needed to be replaced. Then we had a claim for a heating issue and Myers Comfort Specialist of Montgomery had to replace something. They came back out and did it two days later. The claims process was a great process. Everything went fine.

I called American Home Shield when I was having a leak in my pool, and the guy that came out was efficient and he resolved the issue. On a claim I had before, though, they replaced a microwave with one that's not of the same size so it doesn't operate very well. It takes two hands to open it. But this time, everything is operating well and there is no more leak. I was really satisfied.

I’ve been with American Home Shield since September and I can see the value in having a home warranty. The operators were responsive when I submitted a claim on an electric issue and everything went great. The gentleman from Light It Up Electric was friendly, nice and talkative. He explained what he was doing and did a great job. He did it quickly, he knew what he was doing, and he was knowledgeable and personable. He was very professional, yet friendly and courteous.

It took a while for AHS to do their due diligence but they came through in the end. I now believe firmly in the power of the pen. Thank you Consumer Affairs. The initial process of scheduling my repair and the work of the appliance company was fantastic. It was AHS Costumer Service that led to this review. They we unable to resolve my issue or provide any accurate information. After the review was posted Darika was allocated to my issue and she was fantastic. She kept me informed and worked to get my issue resolved. Thank you Darika !!. I still will only upgrade to 3 stars because I believe AHS needs to evaluate their first call costumer service. Our family will continue to use AHS. Thanks again Darika.

American Home Shield denied my A/C unit repair due to “vandalism” on 11.20.2019. The event happened when my A/C got the problem. On July 13, 2019 when first time my A/C stop working, I called AHS, the representative send Contractor A ---LA Standard HVAC started the repairs due to no cool air produced, finally A condenser and 4 pounds of Freon was replaced on August 2, 2019. During the service period, Contractor A lied to both AHS and me about the no shows on the scheduled appointments, exaggerate the findings, poor services and unbelievable charges I have to pay except the insurance part of $485.

AHS send a company named Draingo out to fix my toilet. My toilet has been disengage for a week and has not been fixed as of yet. Each time I call American Home Shield's to get information they cannot give me any information. The company is not giving me any information as to when they will fix the toilet. Each time I ask to speak to a supervisor at American Home Shield's they would never let me speak to a supervisor. So I pay my monthly fee for poor service especially when customer service hang up on you.

I have been dealing with a broken ice maker for 3 months. Customer Service keeps making promises and no work happens. I have called them 5 times so far, no notes are taken, so all the promises of the service fee reimbursement is lost, resulting in us starting from scratch every phone call. It's like Groundhog Day. The escalation department is too backed up to even return phone calls.

My furnace went out on the coldest part of the year so far, and it's still not fixed 3 weeks after my initial report to American Home Shield. What's even worst is that they don't even update me on statuses. This has really been rough on me and my family because we pay religiously for this service, only to find that the responsiveness to the needs that we're paying for is non-existent. I'm currently at my wits' end with AHS and their processes...

I bought this house on April 1st, and I had it inspected. We moved in on April 1st. And I had the gas company come in and check the heater and turn it on because they had to turn the water heater on. We’re transferring over service. And the guys said that they couldn’t turn on the gas because it would leak, and I needed to get that fixed before I hook up the gas line. I told them I don’t need the heater on in the summer time. It was already weather changing. So they hooked up the water heater, but left off the furnace.

My contract number is **. I previously complained about Ace Garage Door Repair and Installation, who not only did not fix the problem, but tried to get me to buy $150 worth of new rollers for the garage door. I called a local company who came and fixed the opener for less than the $75 service fee I paid AHS. I also complained about Perry Mechanical when they failed to appear for an appointment. Not even the courtesy of a call. They eventually came a couple of days later and did fix the problem at hand.

I had AHS for years and they would cover your standard, low priced fixes and maintenance. However, whenever it was something that they were supposed to cover according to their contract, they would find some loophole to say they won't cover it. Example 1: Refrigerator door hinge broke on a Viking Fridge. The repairman they sent even said "I never work on Viking" but would only tell us that AHS would contact us about fixing it. AHS contacted us and said it was due to abnormal wear and tear and was our responsibility. I asked them what that meant and if they thought we swung from the doors or something. They only offered someone to give a second opinion that would ultimately give the same assessment. I reached out to Viking and they checked the serial number and said there was a recall because those hinges broke and sent someone out to fix it for free!

The control panel on my oven was out of commission. I submitted the claim over the phone to American Home Shield and it took about a week before someone came out. The tech did good and he knew everything that he did.

We've had American Home Shield for a long time. We've had issues with them in the past but lately, they've been getting better. Most of the time, the customer service is relatively decent in terms of turnaround. They usually get folks out pretty quick. Although sometimes, the companies that they hire aren't all that up to snuff in terms of answering. In general, four out of five times, the guys will be quick and they would turnaround stuff pretty quick. Occasionally, they would get a guy that just doesn't answer calls and it's almost impossible to get ahold of.

I called American Home Shield and the claim was processed quickly. Submitting it was fairly easy. An appointment was set up, and the tech from D&J Services came out and determined what was wrong with the double oven. About a week later, the parts had come in and he had to reschedule once, which was not a problem. They then came back out and knocked it out, so it was good. There were times I called American Home Shield and asked questions that did not seem like they were able to answer. But once the technician came out, we talked through it with him, so it was not a big deal. Overall, the process works fairly well. To those considering a policy, know what is covered and what is not. We read the agreement and we might had a question or two, but it was straightforward.

Perry Mechanical handled my recent claim very well. Mike showed up here ahead of time, he diagnosed the problem in a very short time and he had the part necessary to put things back into operation. He wasn't here more than an hour. I was quite worried because the outfit that American Home Shield used in this area had some very bad ratings on Angie's List, but this guy seemed very good.

I’m a single mom and I live in an old house, and I can rest easy knowing that things can be replaced when they go out. Making claims at AHS is difficult though ‘cause you don’t really get a chance to explain it before you talk to the plumbing company. So, they don’t have any idea what’s going on before they come out to the house. Nonetheless, Williams Plumbing got the job done right and they were quick.

We had trouble with the inside unit of the HVAC system as it was making unusual noises. As I prefer the phone, I called AHS and their reps have been really good. Then, Nova HVAC came out and the tech basically tracked the noise down. He did his job, he basically told me what needed to be fixed, and then he went out to his truck to get the part. He fixed the problem and that was exactly what we wanted. We're pleased with the AHS service all the way around.

The air conditioning never went lower than 87 and the filter needed work. It needed some kind of a liquid on the outside, but I only needed one instead of two. The tech from AC Blue Air was very professional. The heater never went past 76 and I wanted it 84 ‘cause I can’t stand the cold, and he said the original heater was too small so I’d have to buy a whole new one. Now, it stops at 75 which is okay. Also, when I used the garbage disposal, it was backing up and wasn’t clearing. I had to get my own handyman and we capped it. He discovered what was wrong with it, but he couldn’t do it 'cause he was not a certified plumber so I called American Home Shield. I am glad I have them.

I telephoned the company when the heater was not working and I placed a person-to-person call. I was very pleased with the contractor's work. Everything was very good.

The people at Home Shield were good. They've been fair with me. Their deductibles seems to be fair. The only thing that is kinda bad the location of my home is located. It's kind of at the very south point of the county, so it is hard to get somebody to commit. Sometimes, it may take an extra day or two to find a contractor to commit and go down here. The major area where you're gonna find all of the contractors is about a 60-mile drive. So I don't blame Home Shield for that. I get it. When I had a heating concern, it took a few days to get somebody, but they pulled through and they got somebody, and I'm totally fine with that.

I thought American Home Shield's contractor was coming to fix the leaking pipe, but they just sent someone to observe what was wrong underneath the house. He did a good job of that, though. He took pictures, wrote up a diagnosis of the issue and then told me that it would have to be submitted to American Home Shield to see if they would fix my leaking pipe. In about 24 hours, American Home Shield called but I wasn’t able to take it, so they left a message. They said they would not cover the cracked and leaking pipe because the brackets that had held the pipe had not been secured properly and over the course of time, gravity had made it insufficient to hold up the pipe. But that’s why I had insurance. I don’t crawl under the house. And I don’t understand why they wouldn’t fix a leaking pipe and bolster these brackets up again.

We were having an issue with our heat as it would sometimes not click on, then it would click on hours later. It was doing that for about a week. I submitted a claim with American Home Shield, which fortunately, I've always been able to do on my phone. It's just like calling and putting in the prompts, and I've been successful and very happy with that. I got a call back and got someone into my house fast.

I had American Home Shield back in Maryland a number of years ago and I was very disappointed. Since I've had it here in Delaware, I've been very pleased. The claims process has been easy. I go online and do it 'cause sometimes, that might be at 11 o'clock at night. I've had that happen before and I've been able to request at 11 o'clock at night, then get a response the next morning. Recently they honored what they said they would do. I had to pay for upgrades for the heat pump and I bought a new one, but I was pleased with the financial support that they gave. The contractor company was very good, they were very professional and showed up when I needed them to be there.

This is my first experience with American Home Shield, and so far, it has been going poorly to average. My refrigerator model is no longer being made, and so they couldn't order the part they needed for it. They said they were going to reimburse us when we buy one and they told me the amount. They said they would be following up but they never had. The claim has been open for about a month and a half now, and I don't mind the time frame, but I would want to know what they're doing. The only communication I’ve had is when I reach out to them.

So far, my claim with American Home Shield has been processed quickly. The oven is on its way, so we’re just waiting for it to get here. I've been waiting for about a month since I filed the claim. I am expecting probably within the next week to receive the oven and have it installed a day or two after. But the claim has been handled up to my expectations. The technicians from Armadillo Appliances diagnosed the issue. They were able to figure out what was wrong with the oven, and they were unable to find the part that they needed, so they evaluated the situation and said that the oven needed to be replaced.

I called American Home Shield and I went through a couple of prompts, but then I ended up talking to a lady who was great. The guy from Max Air Heating & Cooling came to fix it and he replaced the blower motor, and it has been working great so far. I had American Home Shield for five or six years and then I cancelled. Now, I came back on again. My daughter also has them and she has been with them for almost 10 years. Having a warranty is valuable -- it’s a lot cheaper going through a home warranty than trying to replace your appliances.

We had a toaster oven, and it popped a circuit every time we turned it in. When I called American Home Shield for repair, I got somebody that I couldn’t understand. I don’t know what kind of accent they had. And they told me that A to Z Electric fixes toaster ovens and apparently, AHS don’t cover those. A to Z Electric came out and they said they don’t fix toaster ovens and that the person I talked to was wrong. He had never even worked on a toaster oven. He didn’t know how. So, that was the issue that wasted my time and their time. It was not a good experience.

One day the heater didn't work. I submitted a claim with Home Shield over the phone and it went very easy. And then, Temprite's tech accomplished what he had to. He just rewired certain items and was done within that visit.

We had a plumbing issue where Watersafe Plumbing came out. It was a very easy job. They were professional and on time, so it was very good. I was very satisfied. We've been with American Home Shield for many years and the experience has been good in almost all cases. I'm satisfied enough that I plan to continue to have their insurance annually.

I had a leaking appliance and I submitted a claim online to American Home Shield. They sent out Sears who has been wonderful for me. Things have been good since Sears came. They had two do the job twice but that was okay. They came again at no charge the very next day and took care of the issue. AHS has been dependable. They send always the best service techs and the job gets done. I had AHS for my Hawaiian home for close to eight years. But then, they wouldn't renew my coverage. I went with another company and I had the worst experience. I almost had to sue them to get my money back. American Home Shield said to wait till 2020 and they'll renew it there. So, I'm just biding my time. That's how much I think about them.

I heard from acquaintances about Home Shield. I went with them and I've had them for five years now. I usually submit claims on the internet and the website is pretty easy to use. Also, the contractors they've sent out have been good and professional.

We had a water heater boil up and we had one contractor come out who was a joke. They said the water pressure was too high and then they bolted and left. They were jerks. We had another one come out and he was good. We got the water heater issue fixed and the contractor didn’t have to do much. Two connectors pushed back from a panel or a plug, and he just had to push them back up in there and everything has been fine since then. AHS was good as well as their online process of filing a claim.

The tech from Air Climate Solutions, Roman, came out within an hour and he fixed the problem immediately. He was excellent. Everything was very prompt and handled perfectly. The furnace was not working and he, in five minutes, figured out what was wrong and fixed it.

Our sink was leaking a lot of water through the faucet. The guy from Hawley Plumbing came and replaced our faucet for us and got us a new one. And everything is working fine now. I was gonna call because the water pressure had went down a little bit ever since he changed our faucet out. I need to check on that. But everything other than that is fine.

I am a single woman and I’m not familiar with a lot of repair folks to come in and out. I don’t wanna pay in increments. I just like to go on and get it out the way so it’s done. American Home Shield has been very handy. I know whatever the problem is, I can get it done. Recently, the door that lets the ice from the ice maker come out of the freezer for it had broken. The freezer was also getting frosty with ice because air was getting up in it. I filed the claim online and the website told me who the company would be and that they would contact me within 24 hours or so. Stuart’s Appliance arrived and the serviceman who came out was absolutely wonderful, personable and professional. When he realized he couldn’t do what he needed to do, he told me exactly that he would order the parts and it might take a couple of days to get the part in.

American Home Shield referred us to NW Sundance Services, but they couldn't come out for weeks, so I called them back and they sent us somebody else. They called me Sunday about an appointment on Monday. They still had me down even though I was told that that had been cancelled and transferred to another plumber. And the other plumber came out the next day and fixed the problem.

I've told people to get an AHS. Everything went really smoothly with the claim I filed. The contractor came and fixed the problem.

I talked to Rush Heating & Cooling on the phone. They’re good. The contractor called, let me know when he was coming by, and he explained everything to my wife. It was just a routine heater checkup to make sure it’s good for the winter. He did a great job. We just renewed with American Home Shield for the next year. Their claim process is so easy, and the website’s really helpful.

My refrigerator stopped cooling sometime in October and I called American Home Shield. They referred me to Express Appliance and a gentleman was sent out. He took a look at the refrigerator and said that the compressor was still working but something else was going on so they need to send out a certified technician. Another week went by, I waited for the certified technician and he came out. He looked at the compressor and he said that I need a new compressor. He pushed the refrigerator back, he left and the plan was for them to order a compressor for me.

A-US Air recently had to fix my heater which wouldn't work. I made the claim online at American Home Shield and it was very easy to use the website. The time frame was the same day I placed the order, and the contractors were excellent. They kept me informed. They called me to tell me what they were doing to my heater and what caused it to fail, and they were in and out of my house in 30 minutes. They fixed it and we’re back to being warm and comfortable. They exceeded my expectations.

I previously had a two-year contract with American Home Shield at my old house and this time, I’ve been with them for about a month. I bought a newly made house and I needed it covered because it’s an older home. I compared what Home Shield's package was with a few others, and I preferred what they had to offer. Submitting my claims online is the easiest for me, but the quality of some contractors they send out is not that great. I’ve seen it more with HVAC people than with other contractors though. The electrician from Frank’s Electric was great. He came out and helped us out with not just the issue we called them out on. He didn't charge us for it too. He was honest. Where I had my old contract, there was an electrician that came out and he was great too.

We bought the house in June and we've had it covered with American Home Shield since July. The previous homeowners were not gonna get a warranty for us and we have an older air conditioning system. We wanted to make sure that it was covered and if anything would happen, such as the furnace going out. We had AHS for our last home and the name was put to us before. I did a quick warranty search and AHS looked familiar, and we selected them. When our furnace went out, I submitted a claim online to AHS. It was confusing at first. I think there was a delay in the email or I just didn't see the email. But eventually, the contractor called me within 24 hours. When the technician came out, the original part that he put on didn’t completely fix the problem and the other part that he believed was wrong that was needed to be fixed, he wasn’t gonna have the part put. He had surgery the next day, so he wasn’t able to complete the service all the way through.

I'm very happy with American Home Shield. They are true to their word when the situation is dropped on their lap and they perform accordingly. They are outstanding and as a matter of fact, I just renewed my contract for another year. When the decorative light that sat under the carport, the main entrance of the house, fell, A&S Electric wasn't able to get the exact design or model, but they got something very similar to it and they were able to install it. It was perfect and I love the outcome.

We have a claim that's been going on since June about our ceiling fans. We had an electrician come out and checked the fans. He said they were broken and we needed new ones, and then I hadn’t heard from him. I was calling back and forth with American Home Shield, and then they sent me another electrician which came to the same results. Then he never put in a claim. He texted me that he was injured, and it might take longer now, so he was not able to come out and fix it. So, my ceiling fans are still not fixed. I talked to American Home Shield two weeks ago, and they'd always tell me the same thing, they have to leave a message with the contractor, and then they have to wait and see, and then I have to call back, and then I have to call them again. It’s always back and forth until something happens and they never call me back.

Preferred Electrical Services came out and changed an outlet that was tripping. Using American Home Shield's website was easy, and they sent the contractor in a day.

Everything went well with my plumbing claim that I submitted to AHS. The process was smooth. Within 24 hours, Cal-Home Construction came out and my issue was resolved.

We needed the AC and the furnace serviced, and A-US Air Conditioning of Texas came out. The contractor was great, on time, and very helpful. He did an awesome job.

Stilwell Plumbing is great. I always ask for them when I have to put in a claim for plumbing. American Home Shield is pretty good. It's really been helpful to me in getting my stuff fixed. I do my claims over the phone and it's just that sometimes you have to be on hold so long.

My heater in the house wasn’t working. I called American Home Shield and the rep got someone from Stockdale Service Company out the next day. The contractor was great and he went straight to work. As soon as he went up there, he knew what it was and fixed it right away. It was a little cord that come loose up in my attic, and so it was an easy and quick fix. He was in my house for less than an hour and I didn't have to pay anything. Since the repair, everything has been fine.

My sinks in my bathrooms were not holding water so I went online and put in the request. I was notified to expect the contractors out within 24 hours, and A.L.I. Plumbing provided excellent service when they came. So, everything's been fine in that experience and I haven't had any problems to be of concern with American Home Shield.

Home Shield sent out A.R.T. and they were pretty amazing. They did whatever their process is in diagnosing the problem. They kept me abreast of everything that they were doing before they did it. And once they were done, they had me to sign up, told me about the warranty on the work, and how to do any follow-up actions if I needed to and if something went wrong based on the part that they replaced and the service they provided. The two gentlemen were very professional. I was highly satisfied.

The garage door wasn't going all the way down. It would only go half way. I called in and they put the claim in, and someone came out that day because I couldn’t get out. The contractor came that day and he was excellent. I bought a new home and my warranty had ran out. One of my nephews has American Shield for years, and I went online and researched them, and they were number one. They explained to me how it would go, what’s covered, and they told me how much would it be if they come out to service it.

So American Home Shield, I have had them for 4 years or so now, paid every month, and only had to call them one time to have the air conditioner looked at. Set up the appointment, a great technician came out, fixed what was wrong, and no problems. Recently my washer broke, so I took it apart, figured out what was wrong and that it was going to be most likely needing to be replaced. No worries, set up an appointment, a great technician came out looked at it, and also agreed most likely it would just be replaced as the fix would be expensive and time consuming. So I figured no worries, it would not take long, after 24 hours I looked and it says "authorization under review" and after a full day I figured this would be pretty easy to have a decision from them.

Since purchasing our Home Warranty with American Home Shield, we have made two calls for service in the 6 months that we have has it. The first was when our HVAC unit was struggling to keep our home below 82 degrees. The contractor that AHS called was more than sub-par and had to come from over 30 miles away to even take a look at our issue. The contractor had no interest in staying longer than 10 minutes to diagnose the problem because as he said, "they tie our hands as far as what we can do". His diagnosis was to remove the Hepa filter that I had replaced just a few weeks prior with a cheaper one, close the shades in the house, and hope it gets cooler outside.

I purchased American Home Shield Home Warranty for the first year we moved into our home. The first two times I requested service for non-emergency repairs, their contractor responded quickly and I was satisfied with his service. The third time I requested service it was an emergency. Our main waterline into the house busted spewing water everywhere. We were able to shut off the water supply at the meter which stopped the water from spewing but we were now without water in the house. I called AHS to submit a service request and their contractor informed me that he was unavailable to come out until the following week. AHS then gave us authorization to use a licensed approved outside contractor. We followed all the required steps including the outside contractor speaking with AHS to explain the problem over the phone and what he did to fix it.

I planned to switch home warranty companies because I wanted coverage of appliances and my plan with AHS didn't cover appliances; I had found another company with better rates so planned to switch. When I called to cancel, the associate talked me into upgrading my plan with them to one that would cover appliances. She said she could apply a discount that made the rates on par with their competitor. I agreed. After my initial payment, I received a contract from them that showed appliances were not covered. When I called to inquire I was passed from person to person, told no one could help me or refund the payment I had already made, so I would be transferred to the cancellation department. The system then hung up on me. I've now wasted an hour of my life with this company and am still on hold waiting to talk to someone to cancel my policy.

I’ve paid for AHS for about 4 years now. I have utilized them maybe two times a year and with the exception of the ice-maker in my freezer, they have denied every claim and left me paying out of pocket for the entire repairs PLUS their $75 per service fee. Just take the $60/mo that you would pay them and save it should something come up. You will be in better shape and not have to deal with their ridiculous hold times and frustration of them not being able to explain exactly why something is not covered.

American Home Shield sent Comfort Temp Heating and Cooling for a tune-up. It was a regular maintenance that needed to be done, so they taught me some stuff and it all went really well. I really appreciate their help. They were asking me about my furnace like stuff that I didn’t even know. So they kind of started filling me in as they went along, taught me how to properly replace my filters, where the pilot light was, and how to turn that on, and how to do some basic cleaning over to get some dust off of it here and there. Submitting the claim with AHS was very simple. Everything’s online. They made it super easy for me. And the contractor called me, set up a time, and everything went very smoothly.

I've been in the house for six months and I've paid AHS for the whole year. The only time I've used them was when I requested for service two times the same day. One was for the plumbing, one was for the heating. The contractor that they sent on the heating side did a great job. But he didn't wanna give me a receipt. I called and they said I was gonna get one in the mail within 24 to 48 hours. It was something I have to file for my record and I never got it.

I made the claim online and I was reached out to quickly by an installer. He got it fixed the first time, but it was such an old unit that it broke again. He was able to replace it when he came back out. However, I ended up paying the deductible twice. It wasn’t the same problem, but it was the same unit and it should’ve been replaced the first time. At that point, after two deductibles, I could’ve probably put a new garage door in myself.

Submitting a claim online was okay. I called the contractor after I got approved. Daniel, the tech, came over the next day and did it. He was really fast. I called at 5:00 or 6:00 pm, and he came over my lunch break the next day to fix it. So, he was very accommodating and nice. It was my first time ever doing it, and it didn’t seem that hard. Overall, American Home Shield was good.

Our sink was leaking on time and after I submitted a claim to American Home Shield online, they sent Ability Access Plumbing and Rooter to service my request. AHS' site has been easy to use and for the most part, the contractors they have sent have been pretty good. Ability Access did very well for me.

The pipes for the AC were freezing upstairs and I submitted the claim to American Home Shield. I wasn’t sure how late they were open, so I did it online really quick. The contractors looked at it and took out the coils but they didn't find any leaks. So, they kinda re-wrapped it and refilled it with Freon. It got cold here, so we didn't have to use the AC for a while and then in the past couple days, it was hot upstairs and humid, so I went there and saw that no air was blowing. The guy came out this morning and he kinda bent the vents a little more open and took out the filters to try running it with a different filter. He said that he thought it was what was clogging the air. It was the same brand of filter that they’ve been using in the house for four years.

We’ve had great experience and I would recommend them. We had them previously, and then we’ve had them again for the last three years. We’ve only submitted 2 claims the whole time and the issues have been fixed. We've had Eden Pool Service as one of the contractors and they were great.

We had a problem in the kitchen and so I called American Home Shield. The rep I spoke with was good and then someone from A-US Conditioning of Texas was able to come out in a day or so. The contractor was very nice, and everything has been going fine since the repair.

The furnace wasn't firing. You can hear the gas going off, but it wasn't igniting. I called AHS on a Saturday morning. I called back on Sunday, and on Sunday they said the same thing, that it was in for expedited, but nobody had called me back. We didn't get anybody out here till Monday afternoon. The contractor said the problem was minor and he fixed it rather quickly. I just wish we could've got someone Saturday afternoon-ish because it was the coldest night that we've had. We hit 30 and we never get that low. We had two nights and I have a nine-year old with no heat. If it was just gonna be in the 40's, 50's, we wouldn't have cared that much. They should've had other company, but they didn't have much to choose from.

We had a leak underneath the house, and it came to be the sewer line was busted. It made a bad smell. We looked underneath and saw the little drip. We called American Shield, and then they called the E&K. They had to go underneath the house, and then they had to tear out the insulation and cut the pipe off. They didn’t have anything to fit it. We live in a mobile home, so they had to run down to the store and get an adapter to fix it. And within three hours they were done.

We could hear our furnace running but it wouldn’t blow the hot air. We tried to turn the heater on and it wouldn’t work. We've had our warranty for a year because we bought our home not long ago. We filed a claim with AHSand this was our second one. We did our claims online. Once you have your account set up and everything, then you click on what you need to say that is wrong and that’s pretty much it.

The air conditioner was throwing out the wrong temperature because of the leaks in the ceiling and when I submitted the claim online to American Home Shield, the response time was very prompt. I love the contractors. They were informative and very professional. They repaired the whole AC, brought a new AC and new AC pans.

Hansen Mechanical came to inspect if my furnace is ready for winter. I did the claim online. Submitting claims with AHS has been quick and convenient. The customer service has been good, and the contractors were okay. So far, I’ve been satisfied.

I've heard from a neighbor that American Home Shield was the best, so that's why I got them and I've had them for going on two years now. They are efficient and they get somebody out who would be here within 24 hours. Ideal Services came to my home one time for my garage door that was making a really loud noise. The technicians were really good and knowledgeable.

I have friends who have rentals and they have home warranties. I just found it out and they said I need to do that. The timing was perfect for my situation and I’m comfortable having a home warranty. I opened the claim with American Home Shield just before Thanksgiving and the technician from Sears who came out was in touch. The experience has been good so far and I’m expecting my replacement washer to be delivered today. The time frame was excellent and so far, things have been smooth.

One time, we stopped getting hot water. We submitted a claim online to American Home Shield. Their website was simple and they told me that the contractor, ASAP Plumbing Services, would be at my place between 10:00 and 4:00. The techs were on time but then they didn't really take care of the problem. The immediate issue was that we didn't have any hot water. That kinda got fixed because our breaker ended up tripping. The tech told us that our breaker tripped and our heater started working again. But then, the actual unit was giving us hot water for five minutes but then after that, the water gets cold. Still, AHS is a great home warranty company. I'm glad we had them when we bought our home.

The upstairs AC wasn't working. So, I called American Home Shield and they sent out someone in my house. That person totally told me something wrong because I know a lot of electrician things and I figured out that it was a fuse issue. But he was telling me that it was something else and he was giving me a $600 bill. Then, I called American Home Shield and told them that I wanted a second opinion. But they said that if I wanted a second opinion, I had to pay $75 extra if the finding would be the same as the first person who came.

When I booked with American Home Shield, they told me that they were going to send me a paper copy of my contract with everything listed including what they would fix, what was given there, what I was paying per monthly, the whole bit, but I never received the paper copy. I have called three times. I have reached the Philippines where they are. They said they would get back to me and sort this out. I have tried to call the Memphis, Tennessee office but couldn't get anybody through. When I did, it went back to the Philippines. I feel it’s very unacceptable because I put this on a charge card instead of my debit card because people told me these warranty companies, if they get ahold of your checkbook, because they’re over the Philippines and other places like that, you never know what the fraud’s gonna be like.

The plumber was wonderful. I thought I had a plumbing leak in my laundry room and it turned out that it was the washing machine that was leaking. It hadn’t been used in a week, yet it was still leaking. The plumber was very informative and polite. He looked at many different things and walked me through everything. He was even willing to look in the wall and see if the leak was coming from the outside faucet, which is what I thought, but then he said to try the washing machine first. He turned it on and he was able to replicate the problem, which solidified the fact that the issue wasn’t a plumbing leak. He offered to call American Home Shield back and transfer the call to appliances, but then I explained to him I don’t have appliance coverage.

We had had American Home Shield about three years ago when we first moved into this house and we were happy with them, so we decided to do it again. We made one phone call for our garage door and everybody was great. The contractor was here within a week. He was professional and he did a very good job. He repaired it within an hour and everything is working great. We also had a problem with our washing machine and, again, it was just one phone call. The technician got a hold of us and had the parts on hand when he came out here. Everything went really well.

My hot water tank wasn’t working and I called Home Shield. I got an extremely nice rep. He gave me A Water Solution's name, but he didn’t tell me when they were coming. He just said that they would reach out to me, which they did the very next morning. I love them. Their tech came out, told me exactly what was needed and had the hot water tank ordered. Home Shield paid.

Baylis and Baylis came out to clear the sewer line. They also camerad it to see why we were having back-ups. I called AHS to file that claim and the reps were great. But it took them 3 days to have someone come out. It really wasn’t what we would have preferred, but that was the option. And I could have called back probably. The guy said he might be out on Saturday and then it was Sunday, and then it was Monday. And first thing , Monday morning, I got a call and they were there before eight o’clock. They did what we expected them to do, and cleared the line. The last time we called was for an air conditioner. The contractor was there 15 or 20 minutes, and put a capacitor on, and then it’s working fine. So far, everything’s been great. AHS has been very responsive and we’ve been very pleased.

My air condition unit had completely collapsed, and Precision came in and installed a new air conditioner, new coils, and the unit was working well and it stopped. They came in, and they repaired it. Everything’s working fine now. I’m very satisfied with Precision. Each time that they came, they showed up on time. And when I had questions to ask of the technicians, they were very easy to speak with. They took time to explain what they were doing and made me feel comfortable that they were competent. And they were efficient in getting the job done.

We had only been in the house for about three months, but the microwave that was in it went dead. J T Enterprises came out and looked at it and they went back and said, “We’re gonna have to order at least two new circuit boards. I don’t know if they’ll wanna do that or just replace the whole thing.” AHS came back and said, “We’re gonna replace it.” We went through a long period where I went out and looked at some microwaves to buy on my own. And then AHS came up with a replacement and sent it to me. I looked at it and I said, “Okay, that sounds fine.” So they came back and said, “It’ll be 10 to 14 days before we can get it to you.” I said, “Okay, fine.” Two weeks later, it arrived and J T Enterprises came back up. They only come in town on Tuesdays.

My garbage disposal was on the fritz and when I made a claim over the phone for it, it was scheduled by American Home Shield right there and then. The tech from Discount Contractors was awesome. Now everything is working okay.

I had two different things happen. I had problems with my commodes, with two of them that were running, and I had a heater that quit. I had two different companies come in and both of them were excellent. They were professional and they got the job done. I mostly use the online to submit a claim to American Home Shield. I used to call it in, and then, I realized it was just as easy and I could do the online. I was thinking about it, whereas the other, you had to remember during the middle of the day when things were busy.

We just moved into our house and it has only been three months since we've been a customer of American Home Shield. When the CPU in our refrigerator was out, the original serviceman was going to order the part. It turned out the part wasn't made anymore so AHS went ahead and replaced the refrigerator. I felt really good about it. Everything went really well. The service was prompt and the workers that came in were very friendly and knowledgeable. They did a great job resolving my issue. The whole process took three weeks in total. The biggest drop in time was waiting between thinking the part was gonna be ordered and then not having it in. I like the friendliness of the service members that came out to do both the repair and install. It was two different groups of people and we were impressed with the quality of service, overall.

AHS had somebody out within 48 hours of submitting a claim, and they had somebody checked with me within 24 hours. I always go online to submit a claim and I love the website. They make it very easy. J & L Plumbing came out to repair a toilet that was in my master bathroom and in my common area, and they replaced everything that was inside it. They were phenomenal. The tech was very thorough. He educated me, so he showed me exactly what was wrong and what needed to be repaired. He also stuck around to make sure that there was no further leaks and everything was working properly, as well as he had given me his contact information in case I did experience any more leaks after he had left. I could reach back out for him to come back by in case something needed to be tightened a bit more. AHS has been great and I'm excited to stay with them and renew.

Everything went well with my claim, and Family AC Service Solutions was professional and very good. They were very prompt in handling the problem. This was the day before Thanksgiving, so it was a unique time and situation. Once I filed the claim online with American Home Shield, they sent an automatic reply that this had been sent to the particular contractor. It had a contact information there, so I called the contractor and they were already working to try to schedule it, and they obliged while I was on the phone, scheduled it, and said that they would send me a message via text as soon as they dispatch whether it would be that afternoon or not, and it did. When they texted me, they sent me a link to track the progress of the technician driving from where he was coming from to my residence. So, I was able to watch that in real time.

JB Plumbing did a great job. I had a clog in the middle of the foundation. I filed the claim to American Home Shield through the online portal. Everything's great. I love it.

There was a time when my furnace would start but then the heat wouldn't come on. I submitted a claim to AHS and Service One Air went out to do service. They replaced whatever needed to be replaced on the first visit and things have been working fine since. AHS got the job done.

We got a guy come out for the locks in our house and he was very polite. He was great. He gave us an extra copy of the key without an extra charge. We also had an electrical claim and it got resolved. The light switch was taken care of.

While we were on vacation, our water heater broke. So, when we came home on a Saturday evening, I went online and submitted a claim with American Home Shield. I’m an IT guy, so most things are not too hard for me to navigate the web. So, I didn’t find it complicated to find what I needed to get someone out. They sent Five Brothers Plumbing. They came on Monday. They didn’t replace it, but they looked at it at least. The guy was thorough. He said, “There’s a couple of things that are out of code that needed to be addressed and stuff.” He showed me something that was broken that I didn’t realize was broken, and he said, “Hey, go to Home Depot. It costs less than $10 to buy it. You can put it it in yourself.” It had nothing to do with the water heater. So, they were good. I appreciate them.

In May, the refrigerator in our garage began to shut off for long periods of time. It would eventually come back on but everything in the freezer portion defrosted and had to be thrown away. I opened a ticket with AHS and they dispatched a contractor to repair it. The contractor replaced a part but the issue occurred again within a week. I reopened the ticket. This kept repeating until August, when they had replaced 3 different parts and the problem still occurred. I called AHS and requested that they send a different contractor. I was told that they couldn't do anything until the ticket had been reopened for a 4th time. They re-opened the ticket but the contractor never came out and the ticket had a status of "waiting for approval".

AC went out in the summer, and if you're in TX, you know some days can reach over 100 degrees. Called in on a Friday, and was told on Saturday that no one would be able to come out until Tuesday. That was 5 days of no AC, and I also had 3 dogs to worry about. AHS did not constitute this as an emergency. When I renewed my policy the following May, I was given a $75 discount for being a realtor. That $75 appeared as a past due payment on my account. I called NUMEROUS times to get this removed, and was told each time that it would be taken care of. 5 months later, it was STILL on the account. Their collections department would not stop calling and asking for payment.

The heater had a couple of issues and I wanted it to be looked at. I was trying to be proactive and eliminate any issues with the heat and I made a claim to American Home Shield. The contractor was very thorough and finished the repair on his first visit. He had to take the exhaust pipe out and re-plug the chimney.