American Home Shield Reviews

I've been with American Home Shield for 30 years now. Every time I bought a house, I've always required the seller to provide a year's worth of American Home Shield, and I just kept it. And they've always had good results. Whenever I had issues or problems, they pretty much took care of my problems. Recently, Beaches Air Conditioning & Heating did a good job. I was really pleased with them. They came out on time like they said they were going to. They showed up when they're supposed to, and the guy was very knowledgeable, and it didn't take about 15 minutes to fix it. So, I was really happy with that. However, there had been some contractors that I wasn't too pleased with because they didn't really keep me in the loop or they just kinda showed up without calling ahead. But for the most part though, they pretty well worked with me and kept me informed of what was going on.

My dad has been with American Home Shield for a long time, and I was trying to look for a company and he recommended them. I gave them a try. I did my most recent claim over the phone because I originally did it online and it teamed me up with Grade A Plumbing, and they never called me back or followed up with me. I called and they said I had to wait for them to email Grade A Plumbing and then eventually, they connected me with this company.

I've had American Home Shield for about 20 years now, and I've had some good and bad experience with them. My most recent one was wonderful, and they were professional and they did what they said they needed to do. The claim was for a cooktop that wouldn't light anymore, and somebody came out to try to fix it but wasn't able to fix it. American Home Shield suggested that we replace it, and so, a team came out yesterday and took the old one away and put the new one in.

When the water heater was not working, there was no hot water, I went online and it redirected me to a phone number. I called AHS at 6:00 in the morning and the contractor was at my place before 10:00 that morning too. He was early, did a good job, quickly diagnosed it and had the parts with him, so it worked out pretty well. My water heater is working.

One time, my washing machine was shaking badly in the spin cycle. I submitted a claim online to American Home Shield and their website was very straightforward. I didn't have to do a lot of searching and submitting was very easy to do. They got back to me in 24 hours and told me who would be handling my claim. They said Advanced Appliance Services would be contacting me for an appointment. The claim went perfectly. My washer is old and they had to order a few parts. Within a few weeks, they returned and finished the repairs. There were two different repairmen each time and they were both very knowledgeable. They fixed my issue as quickly as they could. Everything has been fine since the repair. I have two kids so if we can't do laundry in our house, it's catastrophic. It’s nice to know that we can get things fixed quickly without a lot of headaches.

To submit the claim for the disposal underneath the sink, I called the 800 number, which was very easy. We had to wait quite a few days though and we couldn’t use our sink. I didn't really like that. We called on Monday and the contractor came on Friday, which was a bit of an inconvenience. When they came, my husband was here and he said they were amazing. They came in, everything was neat, bada-bing, bada-boom, put it in, and they were done.

The microwave wasn't working. American Home Shield assigned Pro Appliance to us but we had the information before Pro Appliance had it. There was a delay of about 24 to 36 hours which was unexpected and when I reached out to Pro, they said that they didn't know. There may be a communication breakdown between them. Once it was communicated, it was fine. Pro Appliance came and diagnosed the problem, along with that, they then went and ordered the part, and updated us over the course of about a week, and then returned and fixed the microwave. I've only had good experiences with AHS.

My sink in the kitchen was backed up and I had a toilet that was leaking. After I submitted a claim for those 2 issues, Plumbing Pro Services called me within 2 hours. Then, they showed up 3 to 4 hours later and they fixed it. They were great and very professional. They took care of the problem and did a really good job.

Reliable Heating & Cooling came out and they were very good. They fixed some problems that they thought was the cause on the first day, but the heater started not warming up the house so they had to come the next day. They were professional as well. Overall American Home Shield has been very quick in responding and getting us connected to people. Our experience has been very good and we are satisfied, and that’s why we’ve been renewing it year after year.

Last June, American Home Shield sent out a company for my dryer. It was making noise and the man said that nothing was wrong with it. He said that the noise was because the top of my dryer was hitting the drum, but it wasn’t that. Moreover, he was rude. The noise got worse and worse. Finally, my dryer wasn’t working and I had to call AHS back. They said it wasn’t on warranty because it was four months later. It upset me that I had to pay another copayment. However, Max, the man from Savvy that came out was very nice and awesome. He took my whole dryer apart and found out the problem. AHS does a good job when I call to get someone to look at my appliances or whatever needs to be fixed.

I called in for a preventative service and the claims representative at American Home Shield was very good. Terminix came out in a day or two which was pretty quick. The technician was really sloppy in his dress as his shirt was hanging out, but he knew what he was talking about.

Comfort First was awesome. My heat was fixed and they didn’t give up ‘til they found the problem. The blower went out and a piece on the outside unit caused the blower to go. It took them one day to come out and four days with everything. When the first blower that they put in quit, they came back, rechecked everything and got another blower. Billy, Daniel and Lucracia took their time, didn’t rush through, took pictures of the unit and showed me what was going on. We weren’t left hanging. I’m so glad I signed up with American Home Shield.

The last house I bought, I had a home warranty from another company and I cancelled it ‘cause I had such a bad experience. I had to hire somebody with them and pay to get things fixed, and they would reimburse me over the course of the next month or so. I didn’t like that. And they still charged me the $500 fee. With American Home Shield, you don’t have to call anybody. Just click on what broke down, pay the $75, and they come out. I've used them four times and every time, it works out perfectly. For my range hood, they sent North East Electrical. For my refrigerator and my washer, they sent the Bennet people. Both of them were super nice and super knowledgeable. They knew everything about what they were doing and got the problem fixed. American Home Shield is the best thing I ever did. I will definitely be renewing it and recommend it to everybody I know.

Yesterday, we called AHS to change one of our insurances with them which is on a property we bought one year ago. We wanted the insurance for that to be with the other insurances we have. We have with Home Shield a total of six houses, our house and five others that are rentals. The last of those insurance policies expire in January. The lady whom we talked to told us that our insurance for the house we bought one year ago would stay independent ’til the others mature, and then she can do something about them. We prefer if that could be done quicker rather than us calling AHS again. We had a recent claim for our heater that was not working and the repairer sent by AHS came and fixed it. About a week after, it was not working again. We called AHS and the guy who came then was very kind. It happened that there was another problem with the heater. We are satisfied with the service.

A co-worker had American Home Shield and pretty much when you google it, it pops up quickly. I've also had plenty of letters coming to the mail with American Home Shield. So, I went with them. I had two claims, one for my garage door and one that was electrical for a breaker. The contractors were efficient and were on time. The electric one, I liked that they had a GPS and I was able to track them as they were progressing to the house. Both of them did very good. They also did some recommendations that I could do to avoid any other mechanical breakdowns. Some exterior coverage like on sprinklers would be cool, too.

We were so impressed with the company that came when our furnace was not working. The tech was wonderful and knowledgeable. A temp gauge went bad and they replaced it for us. While I was out of town, my husband said it quit working again. Somebody else came and had to put in a new thermostat. They even had to stay late into a Friday evening and we were really impressed that they stayed until it was finished.

The tech from Aces Garage Door Repair and Installation worked on my garage door opener. He replaced the computer board and that did not do it, so he had to come back a week later. It was then the sensors. So, I appreciated the guy. He was very nice and quick to diagnose it. A year ago, last October, I had an experience with a plumber, and I felt like sometimes American Home Shield does not choose the best companies. I had sewage that my toilet backed up into my shower and it was a mess. So, I called somebody. The guy who came out did something on the front lawn where the sewer line was, and he had to pull all the junk out and the toilet paper on my lawn. Then he left it and he did not clean it up. I had a bad hip and I could not bend down, and he said, "Oh no, I'm not allowed to touch that." That did not sound very professional at all, so I was not happy with it.

I was with AHS before when I first got my house which was 2006. But then I ran into some problems. And then I got back with them because they were good. They handle our problem. They really take care of you. My latest experience was when my heat went out. There were two parts they had to order, and they came right on time. The contractors explained everything. They showed me the different parts, and I was really glad.

American Home Shield booked the appointment with the rekey guy and he was very good. Another claim was for the heater and the tech didn't show up. I didn't get a call, so I canceled. I called another vendor and the fix was out of my pocket. I did another booking yesterday (for the washing machine) and I’m waiting for a call from the contractor. I booked over the phone and the representative was good. He understood the problem and adjusted the previous claim with the new one.

There was leaking underneath and Mike, the contractor, was great. He put his booties on before he came in and he was very neat. He went right to work and cleared the drain and changed the garbage disposal, which was cracked. Everything has been excellent since he has been out.

Submitting a claim to AHS was relatively easy online. They sent Comfort First Heating and Cooling to service our claim. They were early and professional. Everything was working when their tech left.

I’ve been a homeowner since I got my house in 2001, and American Home Shield has done an excellent job on my home needs. I called and spoke to a representative, and they got good bedside manners. They's polite and courteous, and they answered all my questions to the best of their ability. They weren’t mean, rude or obnoxious in any way, shape or form. Quality Air came out for my hot water heater and did a fantastic job. They assigned Grade A Plumbers and now it's working excellently. It keeps my hot water heater nice and toasty as far as running my faucet, taking a shower or doing the dishes. It does its job how it’s supposed to.

The motor of my rental's garage door would not respond to open and shut. I called American Home Shield and their reps were great. The next day, their contractor SJ Garage Door Service came to do service. I asked the tech what was going on and he explained to me that the sensors were not connecting. He fixed whatever the issue was and keyed in the remotes. He then gave me the ticket and I signed. He was very professional.

I went through American Home Shield to get a couple of locks re-keyed so that they are aligned and I have less keys to use. It took about four days for them to send someone out, which is a little longer this time, due to a confusion with scheduling. I had to call, and once I did, it was sorted out very quickly. The guy from Realty Rekey who came to my home was great and I would have hired him by himself if I had known how to get a hold of him. He was professional, very friendly and knowledgeable. He was very good about walking me through the process as well as explaining things just because I was curious. He even helped me figure out a lock for the future that would match with what I have currently, which was really helpful.

When I filed a claim for my dishwasher, American Home Shield sent out Express Appliance, a place that was based out of Jersey. It was a more formal company with answering machines and different departments. The guy came out and said that such and such part was needed. When he came back to fix the dishwasher, he realized that he had to pull the dishwasher out and that he needed a plumber. I got very upset. He said that he'd been doing this for a long time. I said that if he even had an inkling that it was a copper pipe, he should have looked. He was not nice about it and didn't apologize. I didn't want him to come back.

When the tech came out and saw what he needed to do, he double-checked that it would be covered by American Home Shield. Then he came out and fixed it. He seemed to know what he was doing. I got new thermostats and he rewired how they were hooked up to the zone valve that comes out of my boiler. When I submitted the claim online, someone called and said who the contractor would be. Then the contractor called to set up an appointment. I just made another claim today and it went just as easily.

Our air-conditioning doesn’t blow. It was just turning on and off, and I called American Home Shield right away. A service guy from CityLine Air Conditioning showed up 40 minutes after I called. He was really professional and he was done really quickly. He did a really great service. Since he'd been out, everything has been working really well.

We’ve had American Home Shield for quite a long time and we always had good service with them before. This is the only time we’ve ever had an issue and it was an issue. It wasn’t like the contractor came out twice, made a mistake and had to fix it again. I can live with that. But it was year. What we had to go through was not acceptable. This company was out there 12 times trying to fix the refrigerator. In nine of those times, they didn’t know what they were doing. The freezer kept freezing over and there were ice crystals over everything.

American Home Shield was doing a lot of TV advertising and I heard about them there. I have some banker friends and they're very persnickety. They bought the home warranty and they had two appliances fail the first year and they had to be replaced completely. They said AHS was professional about the whole thing and didn't complain or drag their feet. The only thing about AHS is that it’s hard to contact them. One time, I did the claim by phone and one time, I did it by computer but it took me a long time to find the number to call them. When it says, “Contact us,” that ought to mean “contact us”.

The guy that came out was excellent. American Home Shield called him at the last minute, he came by my house, asked me what appliance needed to be fixed, he looked at it, told me he’d get back to me, got back to me, had the part, came in and replaced it. By the time he got done, he called me up. It was easy, and he installed it really quick. He was awesome. Best one yet.

American Home Shield sent out Associated Electric when we had a claim for an electrical issue. There was like a blown fuse and they took care of that. But it turned out that there was a little more involved than that, so I called Home Shield back. When Home Shield called them to come back and take care of the problem, Associated Electric wanted us to do a separate, new claim and pay again even though it was the same problem. But the Home Shield folks said it was just the same thing and got them to come out. So they came out the same day and took care of it. I didn’t have any problems after we got that straightened out. Submitting a claim online was very straightforward and easy. We’ve done two claims now, and it’s been pretty easy to get a hold of people and get things arranged.

Usually when I went online to make a form for something, I got an answer right away, and then whoever Home Shield sent notified me right away that they would be out. And then that company would contact me again and let me know between what time. So, sometimes Home Shield did all right. I only have one contractor at one time that I didn't care for. It was a while back. I called the company and told them, “Don’t send that person back out to my house.” That was with the air condition. But for the most part, I’ve been satisfied with everybody else.

On November 23, 2019. I called AHS to renew my contract for 2020. The contract agreement was for a monthly payment of $42.99 effective January 12, 2020. On November 24th, 2019 I received a notice from my bank that my checking account was overdrawn by $172.33. The entire yearly premium was automatically deducted from my checking account $515.88 on November 23rd. I immediately called AHS. I was told I couldn't receive my refund of $515.88 until 7 to 10 days. I was furious. I have been a customer for years. I will not renew my contract with AHS. Robert **

Superior Maytag Home Appliance came out and fixed the washer and dryer recently, and they were very nice. They had to order a part and come back, but now everything's fine. American Home Shield should use more local people though, which these people were but they have sent people from far away before.

When I did a claim for my refrigerator, submitting it was very easy and the turnaround was quick. The AHS reps were friendly and accommodating, and the contractor was professional and knowledgeable. I told him what the problem was and he fixed it.

The contractors that AHS sent for our electric issue is a great company, so far, to work with. They text immediately when the claim is given, and then they set up an appointment. We've had them come out a few times and we've had one time since our last visit where it slipped again. He's doing everything he can. We're very happy with the service. He's done a lot, but it's a hard fix. And so, he's gotta figure it out and he's doing a good job.

So far, American Home Shield has been one for two. When I called about a plumbing problem, I got absolutely no satisfaction. But when I had no heat and called the number I’m supposed to call, the contractor who came was wonderful. It took him three visits, but he kept me updated and let me know when he was on the way. He came right away and tried to solve the problem, but it didn’t work. Then he came back again the same day, finally figured it out and solved the problem. He discovered that he was gonna have to replace some parts, which took a few days to come in. He came back as soon as possible and the heat has been fine.

When my toilet would not stop running and the water heater was leaking, I filed a claim with American Home Shield. Their website was very good and using it was easy. When the contractor came out the first time, they fixed the toilet, but the water heater had to be replaced. They waited for it to get in and it took about two days, which wasn't long at all. They then scheduled time and came back out. They did it in the evening, which was convenient and even more helpful because of my work schedule. They fixed it quickly and in a professional manner, then they left.

When I make claims with AHS, I call over the phone and speak to a person. I don't go through the prompts. I know you can request service online, but I’ve tried that before and my experience wasn’t the best. I prefer to speak with a live representative so that I know upfront and so that I can ask questions in terms of what to expect. Sometimes when you have the service calls and those technicians come out, some of them will do the repair and you pay the $75 service fee. But some would say that it’s gonna be an additional cost.

I did a claim with American Home Shield over the phone and they guided me. Frontline then came out and fixed the sink. They said I had molds.

It was very easy to submit a request for service online. The tech reached out to me the following day and then he was prepared to come out the next day for me. He was very professional and very knowledgeable. I enjoyed the experience. My dryer is working just as it was before.

The turntable in the microwave was not working, and there was a crack in the door. They couldn't get parts for it so they were gonna replace it. We've gotten the official word for it and the microwave has been ordered. It seemed like everything was okay. We had to have our refrigerator replaced. We've got the refrigerator in and now we're waiting on the remuneration for that.

The electrical claim was fantastic. The contractor came out the next day. He probably spent five minutes listening to what the problem was, looking at the outlet, and he knew pretty quickly what was wrong. He was able to fix it in that visit and took care of everything. And it didn't cost me anything extra. I was glad that was my first encounter, 'cause the next one was not so great. I wasn't upset with the contractor. I was not pleased with the coverage of the warranty from American Home Shield. I have two gas furnaces in my attic, and both the gas regulators that were right there on the side of furnace and control the gas that went into them to make them work were both leaking and the gas company had come out and red tagged them. The gas company told me I needed a plumber to come out and fix that, to replace them. So, I had told AHS I needed a plumber, and they did what I asked for and sent out a plumber.

I've kept AHS for 10 years now given the convenience of putting in my orders. I wish they have a more complete coverage though. It seems like every time I get some kind of repair, inevitably, it's not completely covered. Nevertheless, I had their contractor here, a guy who has come out before, for the same problem with the same furnace and fixed it that same day. I was very impressed with his punctuality, professionalism and thoroughness.

I had a corroded hot water heater and American Home Shield sent out Hardy Plumbing. They were very prompt in getting in touch with me and they were extremely prompt in getting here to help us, which was great because I did have a big family coming in for Christmas. They were very wise in that they asked me to send them a photo of what was there and they asked me to send them measurements of the doorway getting down to the cellar. They fixed it when they came out and I have nice hot water.

The contractor from Hospitality Heating and Air Conditioning came out and looked at the furnace. It was a great interaction. He pretty much showed me a few things and fixed whatever he had to fix. Everything went fine.

Everything went all right with the plumbing claim where Drain Go of Alabama came out. I, however, wish we could have had somebody to come out a little bit sooner. I couldn't get anybody to come out until the Tuesday because it was over the weekend. I already had water damage and all floors had to be replaced, but it was neither their nor the company's fault. But, other than that, it went okay. They were quick, they fixed the issue within minutes. They knew exactly what was the problem. So, it turned out good. American Home Shield is great. The process was quick and the AHS automated system took care of everything. I didn't have to speak to a representative. The automated system was very clear on a lot of things, and then I received my email promptly. I was very impressed.

Since I moved into a mobile home, I've had concerns with some appliances. Not even six months after I moved in, my dishwasher, oven and water heater went out. I went with American Home Shield and thus far, they fixed my oven for me. They have also checked my washer and dryer for me. My dishwasher was also an issue and AHS gave me a brand-new one. Their contractor brought it out to install it but because I have hard wiring and I need a different valve, GE doesn't allow them to do any service to it. Now, it's my responsibility to hire a plumber and an electrician. Even so, all of AHS's contractors were so kind and really wanted to help me.

I have a property manager who has rights to call American Home Shield any time they need something fixed. So far, American Home Shield never let me down. I'm pretty satisfied with their work and the people they call out to work, their ethics, and I like the company.

I mostly do my claims at American Home Shield online and it's easy and convenient, though sometimes I wish I could talk to a person. The wiring that was leading to the condenser had burned out on the inside and it needed to be replaced. Upon first contact, the tech explained his process, what he was going to do, and he showed genuine interest in trying to get the repair made. It was a personal approach. A lot of times, people wanna know what's wrong with their appliance. Not only did he tell me what was wrong with it, he showed me a picture so I could actually see the wiring. He also showed me the before and then the after.

I called American Shield when my washing machine's drum wasn't turning properly. Something broke underneath and it was banging up against the sides. The contractor came out, ordered the part, came back two days later and fixed it. We had the repair all done within a week, which surprised me.

I submitted a plumbing claim to AHS and they sent out High Priority Plumbing and Services. An excellent tech came out and he said that there was something wrong with a pressure valve in the wall of our house. He was thorough and explained everything and how it would work. He was able to resolve the issue in a couple of hours. AHS was assertive in getting someone out and within a good timeframe. The claim went really well.

I have an annual contract with AHS, and I've used the service at least four times this year. They always do a good job, and I'm very satisfied. The icemaker wasn't working properly and the panel on the front of the refrigerator needed to be replaced. The contractor from Accord Appliance was very professional. They were very knowledgeable and whatever question I had they explained it to my satisfaction. Everything works the way it should. I would recommend AHS. They have someone out a day or two after I call to tell them about my problem. So that's timely.

I speak to an actual person whenever I make a claim with American Home Shield. Their reps are okay. Sometimes, they don't respond as far as you want but they're just like any other company. I’ve had problems with things like my dishwasher, washer, and dryer. With the washer, the first person that came out didn't wanna work on it because they said it was a two-man job. But that wasn’t American Home Shield’s problem. It was the person that came out.

A lot of the maintenance care is not covered through American Home Shield. But their claims process is easy. When my water heater was not working and it kept shutting off, they sent out S.A.P. Home Repair and the tech there said that it was my gas valve. The first time he came out, he didn’t see that it was marking or that the gas meter was having any problem. But when I called them out a second time, it was showing it. When the tech came to do the actual repair, he asked me who had turned the water heater back on. I said it was me because it was turning off every day. I went a week where I was waiting on them to come fix it, but I had to keep turning the water heater on to have hot water on the days that it would turn off. On that day, he said it no longer showed the error code. He went ahead and did the repair still.

The first couple of times I had an issue with my appliances, American Home Shield sent these rogue people, and then I finally got a local guy. When I had another appliance issue, I called American Home Shield and asked for an actual Whirlpool distributor or appliance specialist, and that's how I found the best way to handle the claim, but it was hard to get through to the system to talk to a person. But I figured out how to get to the phone tree and speak to a live person and requested a Whirlpool person.

Using AHS's website has been super easy. I submitted a claim for a garage door opener and within a couple of hours, I got a notice that a company had been assigned. The next afternoon, the contractor called me to set up a time to come out. I spoke with them on the phone and they were very nice. Since the repair, the garage door has been great. With AHS, every time I call, they cover my claim if it's a covered item. If it's not, they tell me and then I work it out with the contractor. They’ve always only sent quality people to us. The contractors don't try to oversell us. They do the work and leave.

We've used American Home Shield for a number of years and we've been very happy with them. We have an ice maker that's covered by American Home Shield, a freestanding KitchenAid ice maker. It had a problem in July, it got fixed about two weeks ago. There is absolutely nothing in their contract that gives them any time limit on when they have to repair something. That is a freestanding ice maker and it's in a bar. The guy that they sent out towards the beginning was a man that weighed about 350 pounds and he barely fit his body behind the bar. For some reason, he asked us if we could take the icemaker out from behind the bar and put it outside for him. And I said, "Uh-huh. I lift weight too. I can bench 500 pounds."

The face bowl and the sink were stopped up in my bathroom and when I submitted the claim online to American Home Shield, I had some problems with the website, so it was probably not the best. It was fine this time because I only had one issue but the service before that wasn't too friendly when I had an electrical issue. There were three lights that were not coming on when I flipped the switch. When the gentleman came out, he said he could only do one service call because that was what I had requested and I needed to call back. When I tried to call the company, he didn't wait. He didn't bother for AHS to answer the phone. He was in the truck and he waited a few minutes, but it took longer for AHS to respond to the call. He said that if I got somebody, they could call him or they would call him back.

I’m new to the state so I don’t know how the weather is in the winter, but we have heaters in the house to keep us warm. They were plugged in and they were on, then we noticed how cold the house was and there was no heat. It wouldn’t do anything so we called Home Shield and when my husband got off the phone, he complained that he couldn’t understand who he was speaking with in the call center. They also gave us a different contractor first and we would have had to wait five days. We were having a cold front here so it was a little disappointing that they couldn’t get someone local in our area. My husband told the first one that we need somebody out and we couldn't wait that long. We ended up waiting a day shorter anyway, because by the time Home Shield got Strickland’s Heating & Air to come out here, there was a holiday in there somewhere so that made it even more difficult.

My recent claims experience with American Home Shield was terrible. I had two contractors come out and they tried to get me for a process that wasn’t necessary since there was a hole in the pipe. The guy wanted to flush for $500. It was ridiculous. I chased him off the job and got my own plumber. He replaced the line as it should have been done.

I got American Home Shield with the purchase of a house, and I've had it for four months. James Appliance Repair recently came out and replaced a rotor in the dishwasher. They did a good job.

Everything went fine with my heating claim. The guy from Airmax Heating & Cooling was there for 20 minutes. He answered my questions and let me know what I needed to do. I asked if the house had any mildew or mold buildup within the furnace, and he confirmed because of the heat, it killed most of it. So, I just need to pay someone to come through and clean up the dust.

The button on my microwave broke. It's the one that turns on the light on the microwave above the stove. ARO Appliance Repair was the contractor AHS sent and they replaced the inner parts of the button. It's a unit that works as a fan too. If you press into the mechanism, it's not popping back out like it should. It's the exact same part but now, it's another piece of the part that's not working. But I haven't turned it in yet because it's still able to turn on and off the fan. It seems like it's gonna break any minute though. I have the highest-end model of microwave. I spent over $600 for it and it's only a couple years old, so I'm shocked. It's a Kenmore Elite.

Stockdale was very nice, friendly and professional. They answered all the questions and they were thorough. They didn't come out and went, "Oh. No, it's fine." They were like, "Hmm, let's look around here, make sure." I was also very satisfied with the timeframe. We, however, had people coming out for our plumbing issue, and we paid $75 for American Home Shield to tell them, "Oh, we don't cover that part." And then, I don't know if it was AHS or the contractor, but there was total miscommunication. We never heard from anybody. This went on for quite some time. I tried to call several times, talked to several managers, and it was a mess. Then the guy who came out was pedantic. AHS could improve on basic plumbing and better communication.

The contractor from National Platinum Service came out very timely and looked at the problem. I had originally tried to discover what the problem was because the refrigerator had the smart capability. I just put the phone up to the little transmitter that’s on the refrigerator and it came back and gave us a fault. As it turned out, the fault was incorrect. When the technician came over he identified it as a different fault, which was the compressor fan that operates in a series. So if the fan fails the compressor fails. But unfortunately, that wasn’t the total problem.

A&S plumbing, AHS' contractor did a wonderful job on my busted sink pipe. It took a few days before they could come, but they fixed it when they got here within an hour. I was totally pleased.

My recent claim with AHS was for my refrigerator. They had sent some people out here several times before for it not cooling. And the last time, they replaced a whole bunch of parts and it still didn't work. I called American Home Shield and complained that I was paying them $75 every couple of weeks to have somebody come out here and it wasn’t being repaired, and I was tired of paying a service call for stuff that wasn’t being fixed and still not fixed right. But I’m now requesting Sears and I said to not send back anybody else. Cause the other people they kept sending out, those people worked on the ice maker and it’s still not working, but I’m not paying another $75 to have someone come out, look at my icemaker again. Sears did not work on that. Sears replaced my compressor.

I love American Home Shield. I have a $75 deductible for no matter how many things that are in the house. When I call, I just pay for the trip. They pay for the parts and labor. When Sears came to fix my dryer, all the tech had to do was really clean the lint. Then he came up to fix my dishwasher because I had to clean that too then he decided to vacuum the back of my refrigerator. The tech charged me $81 for himself and said that I had to pay AHS my deductible on top of that. I found out it wasn’t true though and I shouldn’t have paid him anything.

American Home Shield sent Cal Home Construction out for my bathroom. The contractor had to come back twice. First, for the cold and then for the hot, but he was very nice and helpful. I thought the problem was fixed the first time around, then I had to call them back. It wasn’t because he couldn’t fix it the first time, but he thought it was fixed the first time. I've had AHS for 20 years They could quit raising the service call fee.

Allen’s Pool Service is the best contractor that AHS got. We've used him for years. He's just very thorough. He always comes when he says he's gonna come, he takes care of the problem, no hassles and no argument. He's really good. Greenway is the other contractor that comes out and he's fine and good as well. We had an airconditioning unit replaced by them. However, I don’t like the new co-pay of AHS. I think that 100 bucks is too much. That’s a lot when all the other companies are 65 or 75. I think AHS might lose people just because of that $100. But AHS is always my first choice.

I had a problem with my garage door opener. I filed a claim over the phone to AHS and the experience was very good. The contractors that came out were excellent. However, I wouldn’t recommend AHS to anybody. They just look for ways to pay as little as they can. Overall, the experience in the past has not been great.

American Home Shield always do a good job, so I love them. Their response time is fantastic. They had me an email telling me what was going on in less than an hour. Everyone has been awesome. I've never had any issues. They always take care of me. I actually told several people that just bought houses about them. My son bought a house and they're gonna be contacting AHS soon.

American Home Shield sent Steve's Security Locksmith, and the service guy was excellent. He showed up on time. He was polite and very professional.

Submitting claims through American Home Shield is very easy. I usually call in and their customer service is amazing. Their contractors have been awesome too. My dishwasher couldn’t be fixed, so American Home Shield had to buy a new one, and the guy who installed it was great. My husband is out of town a lot, and this guy was really concerned and he made sure everything was just like I needed it before he left. I also had a claim with my dryer, which only needed a belt and a bearing, and a contractor came back the next week and repaired that.

The technician from Mt. Lake Pool & Patio was very good. He personally told me that if we do have a problem, he would come out and readjust or repair if something needed to be done. But when they did the repairs, the pool was already closed for the season. So we won’t know if we’re gonna have any additional leaks or problems until we reopen it in the spring. Unfortunately, it’ll be more than three months from the time that they were there.

I submitted a claim to AHS because the pool pump failed. I filed the claim online but the website doesn’t allow us to clearly communicate the root cause of the problem. We had to have multiple callbacks with their subcontractor to get it resolved correctly. By the time the contractors came out and said they fixed it, I went back, “No, you didn’t.” We had to reopen the claim and then the whole thing took two and a half weeks to resolve. So, not being able to clearly communicate on the website and then not being able to clearly communicate with the subcontractor ended up me having my pool down for two and a half weeks. But now, it’s been properly repaired and it’s all working fine.

The process has never been easy with AHS. We have known that you have to be very patient, and been a customer for 8 years. Repair after repair has always been their preferred course of action, but this time they were sending a new washing machine. After 2 weeks, the company comes to install it today. He started it and said check it in about 20 minutes. When we checked it (before 20 min), it was spraying water on the wall behind the washing machine onto the electrical outlet. The service tech was called, he never called back and then didn't answer his phone when we called back. We have now spent 2 hours on the phone with AHS, mostly on hold and being put off. They want us to wait TWO MORE DAYS for someone to come fix the mess they left us with. Terrible service. I have said before we need to find a new company, this verifies it is 200% accurate.

AHS sent an electrical out for the 2nd time to repair the same problem. Same company both times. The 2nd time I was told by the owner of the company that he didn't have time to fix my problem because AHS only allowed him 1 hour including travel. He told me if I'd pay him for 4 hours - $500 he'd come back and figure out my problem. I declined. He left and did not do the work. I received a call from AHS saying they wouldn't cover electrical repair because I had code violations per their electrical contractor. I have since hired a licensed electrician who has correctly fixed my electrical. They discovered that the AHS electrician installed 3 switches but never wired them. This AHS contractor has scammed both AHS and me and then tried to extort money from me to fix what they didn't do but claimed they did for AHS.

I have been with AHS since November 2011; that relationship just ended - November 2019. In recent years, it seems the quality of contractors AHS partners with diminished significantly. The amount of follow-up I have had to do just to have my service request completed has been downright ridiculous. In March of 2019, I couldn't reach the assigned contractor for two weeks to schedule. Once I was able to get them out to my home, they weren't able to fix the issue - needed a part. Understandable, but three weeks later - still nothing. Each time I called AHS, no accountability. All they offered was to call the company (who wasn't answering or returning their calls). Finally, after weeks of asking, I was able to have another company assigned to complete the job. I was irritated, but didn't say or think much of it - isolated situation, or so I thought.

I have requested a refund for a cancelled service call on November 4th and have been told over 10 times that my money will be processed within 3-5 days, still no refund. This company has horrible customer service and is the worst company I have ever worked with. I will not be a returning customer at this point. I have been given the royal run around with this company. Think twice before using this company.

All the reviews MUST be paid for or fake. I have purchase the home warranty as a first time home buyer and was like awesome great reviews.... Boy was I wrong. I have been waiting over 6 months since my initial request on a home warranty request for a broken fridge and there is still no closure to the initial work order. I am waiting on a secondary check since they initially didn't pay me the correct amount owed. I put in a work order for a fridge over 6 months ago. Extremely short version- after paying the initial service fee I had someone come to my house in an unmarked van, no clothing with a company logo, and spoke hardly any English. If it weren't for them initiating the home warranty name and servicing of my fridge I would not have let them in my house.

I was having a 18+ year furnace. I had call several to review the problem. I then called American Homeshield. 2 companies told me I had cracks in the system and potential leaks of carbon monoxide. I even saw pictures and videos of my furnace. AHS came in and told me I just needed to get a part replacement and I specially asked about cracks which I saw with my own eyes. I will not be renewing my contract and was not happy with my service. I should been told I needed a new furnace. 18+ years furnace come on. I will make the investment of a new furnace and cancel my contract.

I sold my property and called to cancel the agreement, that paid for full year. The associate simply says: no refund. Asked why: she says the amount of money they paid to contractors for service calls and cancelation fee warrants for any return. When asked the details: she said cancelation administration fee is $43 and she doesn't have any other details of amount they paid for contractors. She is not ready to connect to supervisor, saying supervisor is not available. This is outright a scam. DO NOT take annual subscription; pay monthly service only.

American Home Shield totally BS when it comes to customer service. Their agents read from a script and are not able offer assistance effectively. They sent out Khalid from Service Mechanics of Tidewater to fix a leak in my dining room. He fixed the leak but shut off water in my kitchen and was unable to get it back working. I called AHS to have someone come out and repair what Khalid had clearly caused. I spoke with Anna, Dena and Joan on 11/25/2019 all whom informed me that the person that I spoke to prior had lied to me when they informed me that they placed a trouble ticket for service.

My experience with American Home Shield has been wonderful. My sister’s, on the other hand, has not been but I've always had good experience. They always send me the right contractors. I’ve always had good contractors and these last people, the plumbing people, were wonderful. I had two bathrooms that they worked on because something was going on in the tanks and I had a sink that was stopped up. They spent lots of time working and getting it going. It’s wonderful to flush the commode again and not worry if it would make a whole lot of noise or run my water bill up. So that was good.

We had plumbing problems. We had some leaky faucets and there was a constant drip. And it was discovered that we needed to have a new pressure-reducing valve for the house. The technician that came out was very good and very knowledgeable. He knew what the problem was, why it was happening the way it was and he knew right away what to do. They sent their faucet expert. They actually came out as a second opinion. Because the contractors that came out the first time, we were concerned about. We were also a little concerned because in this particular instance, AHS denied the claim. They didn’t cover it, because of not having a pressure valve. The first plumber that came out said we didn’t have one. But then when the second one came out and they dug, they found that we have one. It just had failed.

I did a plumbing claim with American Home Shield and got an immediate response. It took the contractor a couple of hours to resolve it, though, because there were a lot of stuff. My garbage disposal didn’t work, as well as the spray on the sink and the shower in the guest bathroom, and the sink in my bathroom wasn’t draining well. But the plumber was amazing. He was super friendly and very knowledgeable, and he showed me how to do everything. On a claim before this one, however, I had to find an outside person and I had so much trouble getting reimbursed.

The microwave was completely not working. No light, no nothing. I called American Home Shield and they said it would take 24 to 48 hours. Not the same day. And then, there was a confusion about when I was going to get the person. I got the person in the email, but it didn't exactly say the time. If they could send us a text message about the name of the person and the time frame, that would be great. I then called All Home Appliance and then they said they thought I already knew the time they were coming. I told them it was not showing us. So then, the lady from All Home told me exactly what time the person was coming, and then they showed up on time, so it went okay. The microwave was fixed in 15 minutes' time. It was a tiny part they needed to replace. The microwave is now working.

It upset me that AHS raised my price by $6 but didn’t contact me. I didn’t even know it until they called me. I was told that it was the economy. But still, if something goes wrong, $41 a month is pretty good. When both my toilets were rocking back and forth, I called AHS and within three days, they called me back with the name of the plumbing place. Then a couple of days after that, the guy showed up. And then a couple of days after that, the toilet and all the hoses were replaced. All in all, everything took a little over a week, which was okay.

We bought our home in May and we’ve had American Home Shield since August. I have thoroughly appreciated having their insurance and when submitting a claim, if I could speak with a representative who I could understand, I would rather do that. I have a hearing difficulty, so if there’s an accent, I have a little bit of trouble there. The contractor came out to give a checkup to the heating and air conditioning unit and they fixed something. The technician was very kind and professional. He showed me what he had done and although as a layman, I had no understanding of it, he explained to me that it was showing no difficulties. He didn't see any problems coming forward.

I had an appliance issue and AHS sent out a tech from Arrow Appliance Repair, but we didn't get it fixed. When he came out, he looked at the model number. He said it was 13 years old and I didn't think it was worth repairing at that age. I purchased a new dishwasher on 11/20 and AHS is supposed to be sending me some money to help with the expense, but I haven't received the check yet. Other than that, I'm going on my second year with AHS and their rate is expensive, but it's fine.

I had a leaky water heater in the garage. I’ve been watching it for a couple of months and then I went, “Okay. There's something definitely wrong here.” It was my second or third claim with AHS. Once you filed a claim the first time, you realize that you just call them and then they're partnered with some people here in Las Vegas and they send out their partner. In this case, it was Air Squad. They were good about scheduling it within a week or so, which was convenient for me. They came out, inspected it, and they ended up replacing the water heater. And because the home was built back in 2001, they had to upgrade a few safety issues by putting a circuit breaker within line of sight of the water heater. A circuit breaker box was inside the house and apparently, that’s a no-no in Las Vegas. So, that was what they did.

American Home Shield was recommended by my mortgage company, and we've been very satisfied with them. I had an appliance issue and the gentleman from Brothers Appliance Service was very professional and nice. When he came, he told me everything that was going on, what he found, and what I needed to do in the future with my appliance. So, it went very well.

I submitted a claim and they assigned somebody. The person called the next day to set up the appointment, and came out within two days. He came out to fix one of the switch plates for turning on a light that had stopped working. He knew right what to do and fixed it. He did above and beyond and fixed a couple other switch plates that weren’t working. So he did great.

My dishwasher had no heating, there was some rust on both of the slide-out strays, and there were problems with the front display where the LEDs were not lighting up. It was difficult to tell at first whether there was heat and it just wasn’t lighting up as a selection option on the display, or if there just was no heat. Both were the case so I filed a claim on the American Home Shield website which was incredibly simple to follow. Almost immediately after I submitted, I received an email or a text saying this is who I should expect within the next 48 hours. AHS was very responsive that way. Then, Affordable Appliance came out and did an outstanding job. We would rather have had a new dishwasher, but it was cheaper to fix than to replace so they made that call and we completely understood that. They replaced parts and did the work that was required to fix it. So now, the dishwasher has been working perfectly since they’ve been out.

The tech changed out the heater which wasn't staying lit. He came, he ordered the parts and then he brought it and changed it out.

My garage door wasn't opening nor closing. Things went well with the claim I submitted to AHS. They sent Superior Garage Doors to do service. Their technician fixed my issue.

I'm not a handyman nor a handy person, and I know that there are little things that can go wrong. In my previous experience, those are very expensive items that can be taken care of at a low cost. It allows itself for me to be taken advantage of if I didn't know what I'm doing. And so by having a middle person to monitor the service, it will be to my advantage. So, I've had American Home Shield since May of '18. In a recent claim, Three Brothers AC Heating was sent out and they were very friendly. After they finished the job, they explained to me what was wrong with the furnace and that there was some dirt on maybe the ignition or it was clogged and so it does not start. So, Three Brothers did their job and the furnace is now working. Everything went very well.

The technician was out here for the second time for the AC. It went well this time and whatever he did or fixed, it worked. I would highly recommend them. But I wouldn't recommend some of AHS' contractors they have around here locally.

I call American Home Shield to make a claim and then do the call prompt for whatever I need. When we submitted our claim for our hot water tank, there was some confusion. We got an email from American Home Shield saying that we would be receiving a check for reimbursement. It said within seven to 10 business days, and then we never got it. I called on day 14, and they said that it was denied. It was resolved, but there should be more communication with what's going on. No one contacted us to tell us that it was denied after they sent an email. My most recent claim was fine, but the tech was not able to fix our washing machine. It's not draining correctly and he tried to snake it. He said that there needs to be a vent put in, and there's no vent. And so, he didn't think that American Home Shield would cover that. He said he would let me know, and I never heard back to see if they would cover it or not.

I called in a claim with American Home Shield when my dishwasher wasn't draining water. I was told that it was the motor. A glass got down in there and stopped the motor. The contractor who came was quick and did the work that he said he was gonna do.

We've had American Home Shield a little over a year this time. We had them way back in the 90s for a while but when we lived in Arizona, we didn’t use them. Sometimes, I use the phone to submit my claims, but I did my claim online this time. The process was easy. Everything was fine with West Sound Plumbing. The claim went off just the way it was supposed to. They sent two guys out and they looked at my appliance and tested it, and they came to the conclusion that it needed to be replaced and they did.

American Home Shield was fantastic. I've been a customer for so long and I call when I have a claim. The representatives have been great and really helpful. Then we get somebody the next day or two, which is really quick. Mario of US-Air Conditioning of Texas visited my home for the second time in a recent claim, and he's always so efficient and professional. We really like him. When we set the thermostat in the air conditioner unit in the upstairs, initially we could hear the system fire up within the fan but the fan would never come on. So, Mario did a good job and the AC is perfect now.

We just bought this new home and it came with American Home Shield. When we went and took a shower, we actually couldn't turn it on. The technician came out. He looked at it and said that it was an old fitting and would take a week to get the part. He stayed in touch. As soon as the part came in, he came out and fixed it and did a great job and was friendly. I was happy with it.

Hyde Plumbing came out to fix the hot water heater and to unclog the kitchen sink. I called American Home Shield to submit a claim and got the automated system, but then when it asked if I had other problems, I hit, “Yes,” and then it transferred me over to a representative. At that time, she had to put them together as one call, but we got it all straight. She’s really good about doing her job and then I got a quick response from the contractor.

I had issues with the microwave and the oven. The microwave's door wouldn’t close and it wouldn’t heat up the food. And the oven's door also wouldn’t close, and they told me that the hinges were no longer available so they replaced the oven. Everything was great. They got somebody out there pretty quick and got the problem solved.

A&B Plumbing recently came to fix my shower, wherein some type of part had to be replaced. There is a language barrier at American Home Shield sometimes, but someone called me within a hour and they were gonna come out two days later. Eventually, the tech came that day and he was excellent.

Recently my garage thing was broken and the tech from Garage Door Experts fixed it in the same visit. It didn't take long at all. Everything was done correctly, so I'm happy with American Home Shield.

American Home Shield is great for me. I got it in both of my homes. Recently the digital panel that was on the washing machine didn't work, and the tech came out and replaced it. He had to order a part and come back, but he was very friendly personality-wise and professional.

My claim for my stove with AHS went perfectly. Their tech from Tech-Tonics AC and Appliances came and evaluated my situation. He repaired my stove where there was a burned-out wire. He was courteous and listened to what I had to say.

Submitting claims to AHS couldn't be simpler. My claim for my appliance issue went perfectly. UKH Enterprises, AHS' contractor came out to do service and they had the right part in their truck. They fixed my issue that same day and did a good job. I've had the same contractor before for a dishwasher and it has been a good situation every time.

There was a broken hinge on the door of the dryer, and I went online and did the claim. Everything was taken care of. The guy that came out had to reschedule as he got crowded up one day, but he came out, looked and said, "Yeah, it's broken. "I have to order one." Four or five days later, he came back and replaced it. They kept us in the loop and let us know what was going on. We were very satisfied. American Home Shield also had the new homeowners' lock re-keyed, and the guy took care of it and gave us copies of keys.

Super Plumbers came out for the drain which was in the bathroom and then the kitchen. When the tech came back the second time, he said the kitchen was on the second line and he couldn't do anything. American Home Shield didn’t cover it 'cause they said it needs to be looked at in the line. I gave them my credit card number and they ended up using the one they weren't supposed to and it got denied. But that was through the answering machine thing. I had to give them the correct credit card number again.

Sometimes our freezer wouldn’t work, sometimes it would and we noticed that it was intermittent for a few days. I called it in and everything went very well. The contractor called us that same day, so we had excellent service. The tech was out in no time. He identified the problem immediately and fixed it the next day. He had the part with him, so it was so smooth, I didn’t even think about it.

The knobs on the hot water heater has no control system and the water was scalding hot. Also, the pilot light kept going off even when we lit it. When it stayed on, there was no way to regulate how hot the water got. We have grandkids and we couldn't even use the bathtub for them, I’m afraid that they would be scalded. The system was a mess. I got a welcome call from American Home Shield and in the process, I mentioned something about the hot water. The rep suggested putting me in touch with the claim system, which was what I did.

L&M Plumbing came out for a bathroom faucet that was leaking. They fixed those, but after that, I had to call them back up to come back out. It seemed like the pipes were rattling after the tech installed the shut-off valves into the bathroom down to the basement, and he put some shins under the pipes. And I came to find out the Youngstown water pressure's so high right here, and it didn't really resolve the problem because when I turned the cold water on real quick, the pipes rattle and vibrate. I tried to fix it and couldn't get it, and he went down there, put shins and he was checking all the water lines down there.

The issue with the dishwasher was not resolved by the initial contractor. They were not competent nor professional and the second contractor did not resolve it either. I contacted corporate for American Home Shield and customer service, and I called for the interview. I would have had it for Appliance Doctor initially because I had a very good experience with them, but they didn't service the brand of my dishwasher. I happened to know the owner and he made an exception after all the problems with the other contractors. It turned out that it was most likely not a dishwasher issue at all, it was a drain issue. Hopefully, we got it squared away now but obviously, that was a bit disappointing.

I had a pre-winter tune-up and check on my heating system through American Home Shield. I set that up online and I was told who would be doing it. The contractor then called and told me when they would be here. And everything works perfectly.

All Purpose Contractors was great. They really took their time, and they completed the job that we have had an ongoing issue with for over a year with another contractor. Another contractor came out here and they ordered a part, and they said that the part was no longer in stock. They did nothing after that. They came back out and said that they were gonna have to make a new hole in our wall, and they didn’t do that. They didn’t do that kind of work. So, we had to call American Home Shield back up. They sent APC back out here and they got the job done. We’re happy. We've had American Home Shield going on 4 years now and I like that they are quick. When something breaks, we call them and they get somebody out here within a day or two.

My parents had American Home Shield for years, then I started using their service. And now, I've been with them for about 15 years. I’ve heard nightmare stories about warranty companies, but I’ve not had that situation with American Home Shield. So, I stick with them because I’ve had no issues. I had a recent claim with them and the experience was great, as usual. The contractor showed up when they were supposed to and did everything they were supposed to do. Everything went smoothly.

I had a stove that was not working and some refrigerators that were not functioning well. The first referral that AHS gave me was gonna take until next week and that was a week before Thanksgiving. So, I contacted them and said that that company didn't have any spot and I needed someone who could come earlier. They then sent me someone the following Monday from Major Home Appliance Service.

I submitted a claim online to American Home Shield and they sent May Heating & Cooling. They techs were on time and diagnosed my problem. They came in and let me know what they found and told me that they were going to get me back up and running. They did that and everything went well. Things have been great with AHS.

The guy that came the first couple of times for the refrigerator was really nice but I guess he didn't see everything, and so, we had to have several calls. He didn't fix the problem correctly, and then he screwed a screw that was too long into the chute where your ice comes out. As a result, it stuck out. I had to have him come back and fix that. One issue got fixed but the entire issue wasn’t. I had to have a different guy come out. This last gentleman that came out and put the part in that needed to be in was really excellent. I like him. The refrigerator works now. I bought the house in 2016 and AHS was what the sellers bought. The first couple of times I had to use it, I wasn't happy with the people at all, so then I asked for a different company to come out. I haven't had any problems with this last company that came out.

We had a plumbing issue one time and we submitted a claim to AHS over the phone. Their phone service works and we got the claim set up. AT Appliances came out to do service and then a plumber came out after them. They gave us a lot of good feedback and the service was worth the 75 bucks I paid for them to come out.

It’s extremely convenient having my AHS warranty. It’s easy to pay them online, which is automatically drafted from my account. And when I make a call to them, it’s answered quickly. It’s professional and they are very informative. They seem to care truly about what’s going on in my household when something breaks down. Also, the repairman we had was extremely professional. He was prompt, courteous and very informative. He informed prior to beginning the work exactly what time frames would be required, if in fact he had to do the repair and had the part. And what he advised me, the part wasn’t there. So, I was really impressed with having that knowledge upfront, on whether or not I wanted him to continue with repair and if they had to order the part. He also cleaned up after himself.

Our most recent claim with American Home Shield for an electric issue went fine. What was wrong wasn’t covered in the end, but that’s not their fault. And the electricity was fine, and the tech did the thing that needed to be done, and we paid him, and it was great. With the house that we bought, there was a fan in two different rooms. And for whatever reason, there was only one remote control, which he said, “You should never have one remote with the two fans.” But one of the fans stopped working. So, he had to go in and take something out of the ceiling so that the other fan could run just by the wall or by the chains, instead of by the remote. They both work fine now. It’s just that only one has the remote, and the other one doesn’t. What was fixed didn’t fall under the warranty and I was disappointed with that, but he informed me well and he did a great job. He was efficient and it got fixed in the end. So, you win some, you lose some. [Laughs]

American Home Shield sent Sears out to work on an appliance, and everything went fine. The icemaker wasn’t working and the service guy replaced it. I did the claim online on a Saturday, and the guy was out here on Monday.

I had to call American Home Shield three times to get a person. The first time I submitted a request for a service, they assigned a contractor but the contractor did not call me. I called AHS back to set up an appointment but no one called me back so I called them again and they shifted me to another contractor. That person didn’t call. Finally, on the third call, AHS gave me All City Appliance. They were very good and when they came, they were quick. As soon as they were assigned, they called within 24 hours. They scheduled, they came and everything was done. The reps at AHS were clueless on why the contractor didn’t turn up. They tried calling them and no one picked up. It could be a bad contractor but it happened twice, so those two contractors were very average at responding.

We have had 2 policies with AHS for 17mo & have had nothing but problems with them. They raised both policy premiums without notifying us, have denied several claims, told us we had to "wait" for a contractor while our water heater was running water all over the garage & then "denied" our claim when we tried to get some compensation for the new water heater that was obviously needed & documented because we called a contractor to come (after MUCH back & forth we did finally get some money back but with a big warning "this won't happen again"). The final straw was when they tried to send an "F" rated electrician to fix an outlet.

Please be very aware of your rights and coverage in your contract. AHS hires people that do not speak English and they will foul up your claim call and tell you something is not covered when in actuality it is covered. Then good luck getting them to pay. They will utilize every excuse in order to prevent paying you for a claim. Then when you attempt to cancel they will make you stay on the phone for a minimum of 45 minutes trying to get a person that doesn’t speak English to understand that you want to cancel. After that you will have to wait for a connection to their “cancellation department” where that person speaks better English but is so rude to you that you wish you’d never heard of American Home Shield.

Our dryer made a horrible squeaking noise when it was running. The belt tensioner needed replacing. American Home Shield sent a contractor who was fast and polite, did the job quickly, and showed us the old one. Everything works now. Filing the claim with AHS was pretty easy. It was online. AHS pretty much nailed it.

So working with AHS is close to American Horror Story. When I called to define my coverage and the representative had told me the part was covered because it wasn’t listed on the parts not covered. However the part was not covered and was not listed on the parts covered or the parts not covered. I asked the representative, "Where is that part in the hidden parts?" She replied it’s an option you can add on. I’m so confused. It must be on the hidden parts list. Save your own money and the service calls are less. The parts of repairs over the years with your savings will cover the costs and then some.

We found water under the kitchen sink and the plumber could’ve listened to me a little bit more. The job wasn’t completed, so I had to call them back to complete it. It was still leaking under the sink and he didn’t resolve the issue. He fixed the faucet and he made it so tight that we couldn’t move it. He said it would get loose in a few days. I checked in at the sink and I asked him if he needed to caulk around the faucet because that was what was making it leak under as well. He said no and it didn’t need to be done. But there’s still water under the sink so I thought that what was leaking was probably behind the faucet, because I had that happen to me in another condo before.

Within 48 hours of me submitting the claim, someone was sent out to my home. I had a garage door problem. It fell apart and wasn’t operative. It took the tech about an hour and a half to fix it. American Home Shield delivered as promised.

I submit claims over the phone. It's impossible to do a claim online. I've tried it the last three times and I don't know whether I have a claim and then it's difficult for me to get to where I need. And a lot of times, my problem isn't any of the ones that are listed. Also, if I have a second issue, I can't put a second one in. There's no way to do that that I can see. That's why I usually use the phone. I try online first. Then, over the phone, it's generally a long wait time to speak to a rep. But this time, it was fairly quick. The drain line backed up so I called and it was very good with the rep I talked to. Mr. Plumber was sent out and they snaked down the drain line.

SWAT Plumbing came out for our garbage disposal that has a leak, and they were excellent. They replaced the garbage disposal and everything is all good now. It was a great experience.

The HVAC unit is on the side of the house and it shares the outside wall with my bedroom. It was making a loud whining, humming sound and at nighttime, it was waking me up. The technician who came was really professional and very nice. He walked me through to where I didn't feel like he was talking over my head. He checked the HVAC out and fixed it. He could tell exactly what was going on. He also made sure that it was running efficiently. It was a very positive experience.

We have had American Home Shield for 30 years already, and all my kids got them too. I would recommend them and we already have. A wire burned off recently and Sandler’s Air Conditioning Service had to put a sensor in there. They had to come out a second time, but I'm very satisfied.

I was with American Home Shield for years and then something happened that they sent my contract to an old post office box, and I had to start my contract over. But I’ve been with them for a very long time. The claims process was very easy. Everything is going fine with my most recent claim, but it’s not completely finished because the drawer in the refrigerator is still not repaired. Somebody is coming back on Thursday for that. But everything is fine with the refrigerator except the panel on the drawer doesn’t work.

Everything went great when I took advantage of American Home Shield's heating and air check special. I was impressed with the contractor's thoroughness and personality. They were very cordial.

This summer, we had two other contractors where I thought the time was not reasonable. I wanted to switch to another contractor that maybe they had. For our air conditioning situation in July, we waited over a week and a half. There was also an incident with our hot water heater as well. It was an extremely long wait. American Home Shield is a big organization and I live in a big city, but sometimes, it seems like they give it to small people who cannot take the work. They can't do it in a reasonable amount of time, which makes it tough. Nevertheless, some contractors were great.

The outlet on the wall was not giving enough charge to the outlet that was inserted into our dryer. And then when the contractor inserted the outlet it was big and loose, and that was supposed to be a tight fit. He took it out, replaced the wall unit and the cord, because the cord was kinda burnt, short. Anything that is light is now drying. But anything that was cotton like towel and a couple of blouses, and there was only two pieces, I had to throw them back in a dryer. Even though he replaced both of those things I'm assuming that eventually the dryer is gonna be need to be replaced. But right now I can still do my laundry.

When I first got AHS, my floor heater went out about four or five months later. AHS replaced my furnace. So far, I've only been disappointed once when they couldn't fix my wall heater and it was gonna cost me $100-something. That time, I had the gas company come out and work on it for only $80. More recently, I submitted a claim for my HTG and AHS sent Advanced Cooling & Heating. When I came home, the furnace was fixed and my friend who was around during the repair said that the tech changed some wires in the thermostat and went under the house. Everything works and I now have heat. I'm very satisfied with AHS.

Back in the day, my late husband and I built houses in Kansas, and we always provided American Home Shield with our new homes for a year. So, for myself, this is my second year. In submitting my claim, I went online and I told them what the issue was. They emailed me back the name of the contractor. The guy showed up when he said he was going to. It took him 30 seconds to fix the microwave -- it took him longer to write out his ticket than it did to fix it. In the past, when we were builders, there were only one or two claims, and we had no problems with the representatives that came out. They fixed whatever issue that there was to be fixed. It was a positive interaction all along, so I like American Home Shield.

I’ve been with American Home Shield for 20 years and though they're a little expensive, I like them. They need to quit lying as far as coming out the same day, but it’s gotten better. Before, I had to wait a couple days, but now they’ll call you the next day and tell you they’ll get you in. Recently the garage door was acting up so Reliable Garage Doors came out and did a few adjustments, and they reset the code for my garage door opener. Did a great job and they were very decent people. They did what they had to do and got out on the dot. Everything’s working now. I started online, but American Home Shield needs a description box so you can decide what you wanna put in there. They had the basic stuff, but I wanted to say more than I had to, but I couldn’t.

I've been with American Home Shield off and on since 1992. I’m used to them. I had an appliance claim, and the appliance is fixed and I’m happy.

I had a toilet that was not working and I went online to submit a claim to American Home Shield. I ended up getting a call the day after from Tim at Eagle. His contact with me was within 48 hours. He was very good and he was very honest about what he could do as well as what he couldn’t. Everything has gone well with Eagle. This was my first claim and there was another one on an electrical problem I had. Since the repairs, everything has been great. But sometimes, when I was on the phone with AHS, somebody had to get back to me or they had to check with a manager. They seemed like they weren’t educated on how things worked but everything worked out okay.

The company AHS sent for my dishwasher was really good. They spent a lot of time trying to fix it and they did. In the beginning, it seemed okay when I used it. But now, I noticed that it has gone right back to where it was. My experience submitting the claim was really good though and I was able to get somebody right away.

Bencraft did a great job on the AC unit. They were very responsive. The lady that called me to setup the appointment was super, super nice, and courteous. And the guy that came out seemed like he knew what he was doing. I'm a real estate broker and I use American Home Shield for a lot of my clients, and a lot of the homes close to my other neighbors are starting to lose appliances over the last two years, and I thought it was time to sort of start protecting myself. The couple of times I've submitted a claim, I did it online, and it was very easy. And if I have to call, it's always been handled very quickly and professionally.