American Home Shield Reviews

We have three heater units at our house and one unit is over the garage. We also have a small primary over the garage and a relay on that unit had gone out. The guy from Myers was Johnny on the spot, got the part, came back and fixed it. The other heater is downstairs in our main living area and it was running on top but not producing any hot air. It doesn't get super cold here in Alabama, so we noticed the heater was not working when it was getting cold. We called American Home Shield and the rep initially thought I was calling about the same heater. So when the technician came out, there was confusion because he was with us and it was a different unit, but they worked it out.

I have a horrible time trying to call American Home Shield. I need to change the credit card where our monthly bill is charged to. I've had to change it several months ago when the card we used got compromised but I've never been able to get anybody live on the phone to change it back. It tells me that I have to wait for an hour. I pay them every single month and I should not have to wait on hold for an hour just to talk to somebody to change my credit card. On the positive side if we need service, I do it online and their response time has been very good. Our dishwasher leaked on the floor and the contractor who came did the job. And overall we're satisfied.

I'm a widow and I find that AHS is a good thing for me to have. When my furnace stopped working, I called AHS and they set up an appointment with one of their vendors. The service guy then came out and he was wonderful. He was very friendly and upfront with me. He told me what the problem with the unit was and that he didn't have the part needed to fix it. He told me that he would get the part and that he would give me a call in the morning. That was what he did exactly. He came back the next day and fixed the unit. I have had people ask me about AHS and I recommended them. Their service is good and I've not had a problem with their repairs. They've always come through for me and although their prices have gone up a little bit over the years, I get that.

We have AHS pretty much since we've owned the house and they’ve always been very courteous and quick to respond to our emergencies. Recently, we had an issue with our AC unit. It's been very cold here so we were running it more than usual. We went online to submit the claim with American Home Shield and their website was very user-friendly. The tech who came out was very helpful and very friendly, too. We had to wait one day for him to come out but it was because of the bad weather that hit the whole country. So, they were busy. But after he came out, we had issues with the AC again a couple of days later. So, I contacted AHS and the lady that I got was very helpful. Since it was part of the original service call, I didn’t have to resubmit a request. The tech came out again and fixed the AC. It's been great so far and we haven’t had an issue since.

American Home Shield's claims process works pretty good. But I usually have to call the service person myself because they didn't call me back when they said they would. The contractors that they've sent were good. They all came when they were supposed to and they fixed everything. A year and a half ago, my 10-year old washer went out and they determined that it needed to be replaced. I did what they said and I picked it out, but it took about four weeks before I got it. That was not good. Both American Home Shield and the service people blamed each other so I don't know who was at fault. Other than that, I've had good luck with American Home Shield. I've been pleased with the idea of it. It’s like insurance on your appliances and if something goes out, you only have to pay a $100 max to fix it. And if it can’t be fixed, you get a new appliance and you still only pay a $100.

My appliances wouldn't work. I put the stove in self-clean and it completely shut off. Then, it was my microwave. It was almost a domino effect. I called and spoke with a representative from AHS, and it was awesome. The reps was very helpful and they kept asking me questions like, "What else can we do? Is there anything else?" They even called and followed up to see if the contractor showed up. It's been a great experience with them.

There was a panel inside the heating unit that was going bad so the air conditioner's heating unit wasn't turning on when it got to the temperature where it needed to turn on. I submitted my claim for American Home Shield online and I got a callback within 24 hours. However they weren’t able to come out for about five days because they were booked up. It was right at the beginning of the cool weather and everybody was calling in with their heating issues.

I had problems with my igniter so I called AHS and it was wonderful with their reps. I had to wait a little bit over the phone but it was not that bad. In fact, it’s better now than it used to be. I used to wait for a long time. Then, I had two different contractors and both of them were very professional. The heating is working pretty good since the repair. I've never had a problem with AHS and I’ve given out recommendations to several people.

AHS was always there when I needed them and the timespans of the appointments that they were able to schedule for me were very good. Recently, the water heater wasn't working. I ended up calling in a claim for it and they were able to take ownership of the issue and set me up with a local plumber within the area so I could schedule an appointment. The guy who came out quicker addressed the issue and figured out that a new heater was going to be needed. He was able to answer basic questions that I had and he had access to everything that he needed. Three days after that, he came and replaced the heater. Things were taken care of within a week which was quicker than what I thought. Now, my water heater looks like a brand new replacement as the contractor replaced nearly everything surrounding the issue.

I had an issue with the water coming out from underneath my washing machine. We're a family of seven and we needed that, so I went online and put in a claim for my service. The guy that was assigned was super helpful and wonderful. He was a nice gentleman that assessed that it was actually a clog in the pipe behind the washer. Then he went back and put in his notes what he believed it was, and they did a referral to the plumber. The plumber was assigned the next day and was here the day after that, and he fixed it in 10 minutes.

I had a pool heater replaced, and the contractor that American Home Shield sent was absolutely awesome. I was so busy at the time, so it was hard to work around my schedule, but he did. He came at 6:30 to deliver the thing, and then he came back later to hook it up. It’s been great since the repair, and I’m really thankful that I had American Home Shield. So, I renewed it already. You can’t go wrong with American Home Shield. I’d definitely recommend them.

The seal in a booster pump for the cleaner on my pool was leaking so American Home Shield replaced the seal and that required a replacement for the impeller. I submitted the claim online and their website interface was okay although I’m surprised sometimes because I have to go find my contract. I have this renewed every year on the anniversary date and it’s okay to log in and it shows valid through the next year May. I have to go in and select which contract. Thinking there’s only one contract, it would just automatically default to the contract that’s available. But it says, “Your contract is expired.” But then if I go in and pull down another one, it says, “Oh, yeah. This one’s good.” It has an old one that it’s defaulting to when I log in and I have to find the existing one that is currently available.

Only one burner was working on my electric stove. I called American Home Shield out to see about it and getting through was a matter of minutes. They treated me very well. I did a thing online, too. The guy came out and then all the burners worked. He was professional. He tested each one and he knew how to do it. As he got them on, they worked. But he didn’t find a problem and I didn’t see one as he worked. He said I have 30 days to see if it would go out again. I would definitely recommend American Home Shield. In fact, I have recommended them to a couple of people.

Our garbage disposal stopped working and it was leaking from the bottom. The process of submitting a claim was easy. I was able to get in the system and file the claim. I like the fact that they're automated and then they sent the email. It seemed immediately and the guy was ready to come out the very next day. So, it was a really good process. The contractor was very friendly, and engaged. He was able to identify the problem very quickly and fixed it, and cleaned up the mess that he made, and was out in no time. So, definitely, he was very professional. American Home Shield is continuously improving their. From the last time I used them to this time, it seems that there has been improvement every time I use them. I don’t have any complaints.

American Home Shield was great to deal with. My recent claim has something to do with my washing machine. It was very old, was not working properly and the machine was no longer made. I was without a washing machine for a few days, it was more like having a machine that sounded like a motor barreling through my house. I made the claim to AHS for a serviceman to come out. He contacted me and I followed through whatever they told me to do. There were a lot of repair involved. They were going to have to send two people up to try to do it and they could not even guarantee it was going to be functional when repaired. So I purchased a new washing machine and AHS switched it out. I picked the machine and I did not take what they offered me. I sent them the receipt and they took care of it very quickly and I got a check from them. My only complaint with AHS is when you call there's always a very, very long waiting time on the phone.

We’ve had numerous claims with American Home Shield through the many years that we've been with them, and they've handled them all well. I filed a claim online recently for our refrigerator and their website was very good. We had numerous repairs on the refrigerator and after a while, since it is over 20 years old, it’s time to for it to be replaced. Also, the contractors have been good and they’re doing well. I’ve been well taken care of.

I’ve kept American Home Shield for 10 years now. The contractors that they’ve sent out to my house had been fabulous. I’m really really happy with them. They were super friendly and personable. He made sure to take care of everything we needed. I had a repair going on in my garage and it took two or three visits but I was never charged again. They just took a couple of trials to get the resolution.

I called American Home Shield to submit a claim for my A/C and within a day, the technician called me back. So far, all the technicians who have come out have been good. I also submitted a claim for my washer but had to reschedule since the same problem occurred again within a week. At that time, they took care of the problem and I wasn’t charged anything. I'm happy with American Home Shield's services and recommend them to everyone. It gives me comfort knowing that if any of my appliances break down, I don’t have to spend a grand to fix it.

We called American Home Shield to submit a claim because our dryer wasn't heating. Their reps were fine and they set us up an appointment immediately. The contractor came the next day. The guy who came out didn’t speak English really well but he knew what he was doing. He lifted our dryer upside down, showed us what was wrong and fixed it immediately. He was amazing. We've never had a problem with American Home Shield. We have an old house that we bought and we've had six calls in eight months and American Home Shield has always been really good. After the repair, our dryer has been working fine. Having a home warranty is extremely valuable since we know that we are not going to have some huge repair bill come out of the blue when we're still trying to get things settled. We're planning on reapplying with American Home Shield because it has been a very good experience.

I’ve lived in my house for 17 years and I’ve had American Home Shield for 17 years as well. They've always been able to take care of me and I've had great service from them so far. When our furnace was acting up, I called them and they were terrific. The representative took my information, put my claim in, and gave me the phone number of the company that would be doing the service so I could call them. And that's what I did. I called the company and as soon as I hung up the phone with them, they already had all of my information and we made arrangements for them to come out. The contractor was very professional and polite, and he explained everything he was doing, so I really liked the contractor. I've had one in the past that I didn't like and I had let AHS know that and they have never sent that contractor back out to me. And they have been sending the company that has been coming to my house and I've had no issues with them at all.

I called American Home Shield on a Saturday morning for an issue with our furnace's heating element, and no one could come until Tuesday. It happened when we had a bunch of terrible snow, and it was super cold. And our house is 100 years old, too, so I was thinking if I was going to make it. I was able to turn the furnace on and off and I had a bunch of space heaters. So, we weren't terribly inconvenienced, but it was a little stressful. The contractor they've sent out was lovely. He gave me a heads-up that he was coming and the repairs he did were absolutely satisfactory. And school ended up being canceled and I worked from home that day, so it worked out.

My water heater was leaking so I called American Home Shield and talked to a young lady and she fixed the numbers and that was it. She was very polite, professional and she called the plumber. The contractor contacted me and said he was a little bit behind which I was fine with, but he told me the time he was going to be there and the day he was going to be there and he was there. He was very good, polite and professional as well. He explained everything he was doing and how he's going to do it and how long it was going to take. I had no problems since the repair. Having a home warranty on the property is very valuable.. It saved me from having to look on things by myself and stuff like that when all I could do is call the claims in and they take care of everything.

I had an issue with my water heater and I submitted a claim over the phone to American Home Shield. I had a very good experience with their rep and the contractors that they sent were very efficient and friendly. The water heater is working perfectly now and I’m very satisfied.

I have been with American Home Shield for years because their Pick 10 program was pretty good. However, there was a time when if I call, I would have to be on hold forever but that has gotten better. My furnace when out and I called to put in a routine service call for them to come out and have a technician come to take a look at a self-plaster. In the meantime, my furnace started back working again. So, I called American Home Shield back to tell them that. American Home Shield then told me that the ticket would be open for 30 days. So, if the furnace went out again, I could call them back so they'd open a ticket up again which I thought was great.

My wife filed a claim with AHS over the phone regarding the furnaces. The contractors that came out were professional and did a good job. A lot of times, they talk to us and get access to what the problems are, and then let us know what they've seen in the past and what things they're going to go ahead and start checking. We've already sold that house and we have to get AHS on this new house that we bought. We like their customer service and the sense of security of knowing that if something goes wrong, we can rely on their people to come out and help fix stuff.

I am a new customer to AHS and I cannot say it's been a good experience, We used the online tool to submit three requests at the same time as we had a dishwasher, stove and washing machine all fail at the same time. The hook up to the service agent was efficient and the guy turned up when promised to look at the items. Here things began to go wrong. The service tech was very uncommunicative with my wife. The Dishwasher had been disconnected from the water supply as it was flooding our basement, only after talking twice to AHS on the phone (this took 1.5 hours of hold time to get thru) did we find out that the repair tech wanted the machine reconnected to diagnose the fault, not one word was said to us at the time, no message was received from AHS, if we had not called to ask why we had heard nothing for 10 days we would still be waiting in ignorance.

I have used AHS for only 6 months and regret using this company already. Only 2 service requests and both failed miserably with no resolution after $200 service fee cost. Every call wait time is 32 mins to over an hour. Then you get false promises of what's to be done. To save some time, I'll only write about one of these experiences - My stove vent fan is bad so first service was Nov 2017. It's now 1/31/18, same situation, No repair and No replacement. Lack of communication from AHS and their contractors. No Accountability. Untrustworthy. Unclear and shady procedures within AHS. Different reps will tell you different things and never follow through. They never call me to update status or followup even after they promised.

We had a stopped up garbage disposal. I tried to call American Home Shield to submit the claim but I was on the phone for 45 minutes and never got an answer. I submitted it online instead and got a call from the contractor within an hour. The technician came out the next day so it was an excellent experience. He was awesome and the garbage disposal was fixed really quick. I was very happy with it.

I filed a claim with AHS over the phone for plumbing and appliances. AHS reps were really great. They were very friendly and helpful. However, the first contractor they sent out said they can’t find the cleanout line. My husband works for a plumbing company so he said, “There’s a cleanout right here.” But they said they can’t use those and they left. The second one that came put in a new hot water heater and over-floating which came out of pocket. But they never did turn on my salt tank again. And when I went to turn it on, the pipe busted above and I had to have the plumber come out in the middle of the night to bypass it. I mentioned it to AHS when I called back for the appliances, but they said they’re not going to refund me for it. I don’t even have my salt tank hooked up right now so I'd have to call AHS again and pay another $75.

I have my furnace inspected twice a year and when I had it inspected recently, the carbon monoxide reading was high so it had to be replaced. I called American Home Shield and requested a company that a patient of mine had used. A couple of years earlier, my compressor went out on my air conditioning unit and the company they sent was a total nightmare. It took that company five weeks to get it resolved, so I didn't want them back. AHS sent some other company and they were good. However, I had to call them back because when they left, the furnace was making a loud sound. American Home Shield sent the company right back and it turned out that one of the guys hooked up some of the wires wrong. They fixed it and since then, the furnace has been working fine. As I chiropractor, I see a lot of people throughout the day, and I've always recommended American Home Shield because 99% of the time, I have a good experience with them.

My microwave went out on Thanksgiving Day when a part completely died. I called American Home Shield and they gave me a claim number for the repairman. The process was very smooth and the contractor that was sent out was very good. He called me and he was very friendly and polite. He came when he was supposed to then he looked at the problem and figured out what was wrong with it. He had to order the part which took a bit longer than he said, but it was not a big deal. Then he came in and put it back, and now the microwave is working fine. It was a very favorable experience and I would recommend American Home Shield.

I called American Home Shield for my heater. The reps are fine, but it takes an hour to talk to somebody. The phone service could be improved. I asked them why would it take an hour for me to get talk to somebody, and the rep said they have so many things going. They need to hire more people. Also, the last few contractors that I've had were horrible. I get them out and they don’t do what they're supposed to. They say it looks like everything is fine and it's working. Then they leave and it goes out again. So then I have to go through the whole thing again. They come out with somebody else and then they try to fix it and do all that. The last time, it took me five times before it was fixed and only one thing was fixed because I just gave up on it. I was so done with it. The guy who came out was just plain out rude.

We just bought the home about a year ago with American Home Shield included by our realtor. We've actually had to use the warranty a couple of times and it has been a good experience overall. The heater, it turned out, had a cracked heat exchanger and we had been having problems basically since we moved in. It's actually probably been looked at around four times.

The refrigerator stopped working so I called American Home Shield. It took 40 minutes for somebody to pick up the phone. But the guy who took the claim was pretty good. He provided us the company name. They sent the email right away. The contractor came to check the refrigerator. They said the board was lost and they took 10 days to replace the board. They needed to wait for the part from American Home Shield. Once they got the part, the lady called in to make the appointment two days later. The guy who showed up was very professional. He did his job. It took 40 minutes to fix the problem, and he left. He just replaced the electrical board behind the refrigerator.

My dishwasher was kaput. I called American Home Shield and the rep I talked to was very nice. The contractor who came out was superb as well. He made sure that he cleaned up after himself, that he showed me how to turn it on, and that everything was working. A lot of people that came here didn't do that and left everything on the floor. But this man even took the old dishwasher with him to destroy it. I also filed a claim for my air conditioning and the man who came out for that was polite and made sure that the heat came on. He cleaned up after himself, too.

There was a leak in my garage and I made an initial call for the first responder that American Home Shield sent in. But that person did not come until 9:00 after one week of calling. They also made two holes beside the water heater that stands out on a stand. I thanked them and told them to go. I then called American Home Shield and asked for another person to come out. The second company was wonderful. As a matter of fact, they had done work in my house before. They knew my name and my address. I even already had them on my cell phone. Within two days from me calling, the guys came between the designated time set and they stayed until 3:00 and they were able to get the leak fixed. They also told me that was not under my slab, my cement.

My first appliance claim with American Home Shield was excellent. They replaced my dryer and the service person that came out was exceptional. He was great in helping me with what I needed. My next claim was with my microwave and I got the microwave delivered okay, but the company that was supposed to come and install it has not been successful. I called the company yesterday to let them know and they switched me over to someone else. That was the only bad experience I’ve had.

The customer service was terrible and my experience with American Home Shield wasn't very good. Last year, the compressor of my air conditioner went out. My claim for that issue went okay and they got my AC working, except that I had to pay $500 for Freon. Then the heating unit went out in the AC and when I submitted a claim for this issue, the rep told me that it would cost $600 to get the heating unit fixed because they'd have to put a unit in, then they'd have to put in Freon which costs $90 a pound. I told them, "No way," and that we'd just sleep with blankets. But the rep told me this was stated in the contract I signed with AHS.

I heard a noise from my water heater inside the house last December 29th. It was in the late afternoon on a Friday. So, I checked and the water heater was leaking. It was probably busted inside so I turned off the water and gas. I called American Home Shield and they connected me right away to a contractor. The men came but they had to come back to us within 24 business hours because it was the coming weekend which was fine. Then, when AHS called me back for the appointment for Monday, I told them that I will be out of town for an emergency in San Francisco. So they gave me an appointment for the following Monday. In the meantime, during the weekend that the contractor can’t come, I had 50-gallon water and if it leaked, my whole house will be carpeted with it. I ended up calling some guy and paid him $50 to empty it out so my house won’t be full of water while I’m gone.

I made a claim for the stove, fridge, and dishwasher a couple of weeks ago and the rep at American Home Shield has been great. But the folks that they contracted were a little difficult. One guy did not show up until after then, they were not the nicest, friendliest folks. There were three different people for the three appliances and a four-hour window. It was ridiculous. The first time, the guy didn’t show up and I had another four-hour window to set up with him so it was a waste of time. The stove guy was okay while the fridge guy got better. The stove had a missing part that the technician said that AHS didn’t cover it. I ended up ordering the part because it was too much hassle to deal with. Then, with the refrigerator, the technician adjusted the temp and it seems to be working better.

I've been with American Home Shield for several years and I've submitted a handful of claims, and they've all been resolved well. Recently my toilet was running and they sent out a plumber promptly, but it didn’t fix the problem. He came back out and he still hasn’t fixed it. I put in another claim today and they've scheduled him to come out again. American Home Shield has done their end of things, but the problem is a little trickier than the plumber thought.

We had a leak upstairs in the master bathroom. The contractors sent out by American Home Shield were fantastic and we would personally hire them again to come out if we needed something. They were friendly, professional and efficient. I would definitely recommend American Home Shield based on this claim that we had. For a previous claim for the drywall, they had to send out two different companies and we didn’t go with either of them because they were horrible. American Home Shield was not working with quality people so I said, “Never, never use them.” It was not worth it. But after the plumbing incident, I was like, “Wow, the plumbing vendor that they sent out was fantastic.”

I called AHS for a heating pump problem and the experience was good. But, we had to wait about three days for someone to come out because it was a weekend. And it took two appointments for the repair because different parts had to be ordered. But the contractor whom I worked with was excellent with his time, efficiency, exclamations and cleanliness. I've used him before and I would use him again. Everything is fine with AHS. But I’d still like to see them include more things in their services. A lot of issues were not covered by them. I'm not sure if it's worth the money with AHS.

The control board on my AC that took the reading from the thermostat and told the heater what to do was not reading right. So, the fan stayed on constantly which was not comfortable considering it was extremely cold outside. But praise God the heat did still work some, so it stayed a nice 50-ish in here which was better than outside temperature. It was New Year's Eve when we first discovered it and I submitted the claim to American Home Shield online on my phone. I'm over 51 and so sometimes with websites, I'm like, "Really, can I?". But their website was easy to navigate. I understand and I'm getting better.

We had a repeat problem with our freezer. It was not staying cold enough to freeze things and ice kept melting out of it. During the first time, the person came out but the freezer was cold at that time so they could not do anything. The first few times, it was a Sears person who was sent out and he was fine. He said that the policy says that if they cannot see what is wrong, then they will not do anything. That was frustrating when your ice is melting out of the freezer. This time, luckily, when the guy came out, it was too warm and he knew the fan was not working. So, he put an order for a freezer fan and then later replaced that. This was the third time they have come over the course of the year, and this time they actually have fixed the problem. They have all been professional and polite.

When I needed AHS for maintenance work in my house, their work has been very good. I don't use my policy that much but it's been a lifesaver because my air conditioning in New Orleans goes out periodically. If I bring somebody in, it could cost anywhere from 100 to 400 and I may not have that money to lay out. With AHS, I pay $50 a month, which is easy. Then if something happens, I pay $75 for the visit and that’s all I have to pay. It's convenient that way. Also, I’m retired and it doesn’t blow my budget.

The furnace was making a noise and it turned out to be the condensate line is frozen under the house. The contractor tried to blow it out and tried to hop on it and get it to where the ice would break loose but it wouldn't. And so he said that when the weather warmed up it would melt and it should be okay. Within the next day that actually happened. The temperature went above. It was about 38 or 39 degrees so at that point it finally did break loose and I haven't had any more problems with it.

American Home Shield had sent out Hotboys for our air conditioning situation. Don't ever deal with this people. They came out and told us that it was not under warranty, but then, they gave us a $5,000 air conditioning unit which we could buy through them. Then, they charged us for the air cooling that they never put in at all.

I called American Home Shield and then I had to wait an hour and a half, so I probably would not renew. I submitted one claim for a stove that went out after many years. It was a black stove and they said,"Well, there's a white part available so we're not going to fix the stove unless you want to use the white part". I said, “But all my appliances are black. You’ll throw the whole kitchen out of the color code." They said, “Okay, then we'll give you $500. Take it or leave it". The stove was expensive and it was a quality stove. I had to buy a stove, which cost me $2,000 but they gave me $500 because they wanted me to either go black and white which will soil the value of the house. AHS was great few years back and I loved them. I'm a realtor and I was pushing AHS but this experience was very bad.

I've been with American Home Shield for a couple of months and I filed my first claim with them which was for my heating unit. The rep I spoke with was okay and the contractor was nice. The timeframe was all right too. The contractor fixed the problem and my unit is working.

The technician sent by American Home Shield was okay. However, when he came in and fixed my drainage, he told me that he did not have a work for the garbage disposal, which I put a claim in as well. So I had to request it again and waited for an hour and a half to get somebody, which I did. And then, he came back and fixed it. He changed my garbage disposal. Overall, American Home Shield's customer service is not bad. In fact, they were nice. However, the one thing I was worried about is I waited almost two hours to talk to them. By the time I get to them, I was frustrated.

When my dishwasher's door was broken, I submitted a claim to American Home Shield by telephone. Their rep was courteous and the contractor they sent out came on time and completed the repair to my satisfaction. Since the dishwasher was fixed, it was operating better.

I requested repair of kitchen light cover and ceiling fan wobbling. Denied request on first attempt, sent another technician for second opinion. Second Technician told that he is going to come back for repairing ceiling fan. Called the second agency for schedule and they said, "Your insurance company denied." Called the American Home Shield and asked them to cancel the contract because they refuse repairs. Representative told me that they will charge me one month fee for cancellation. Horrible, Horrible experience.

I submitted a claim with American Home Shield for two toilets and three sinks and they were fast in sending out a contractor. I told them it was not urgent, so the contractor came out in three days. Although he did a fantastic job, he only did two toilets and one sink. He said he had to go and he needed to do what was on the record. I’m very happy with the service that I received, but not with the after-service. American Home Shield gave me good service initially, but after sales they didn’t call me. They said they will do the sinks, but I couldn't even get through them. I called them about five times and was on hold for an hour. I was also given the wrong number. I was frustrated, but it was partly my fault for not waiting an hour on hold. One day, I called about 5:00 and then there was about a three-minute wait which was much better. I tell people how great American Home Shield is and refer them.

I believe in home warranties especially if you have an older home that's 15 plus years old. It's worth it, gives peace of mind, and serves people who don't have $17,000 just sitting in the bank. I’ve used American Home Shield for five years and I just renewed in January. When I first started business with them, I made a phone call to submit my claims. But these days, you can either call them or do it online. They even have an app on the phone now. I prefer going online because it's easy. Also, it’s all temporary on the phone but the computer is a little bit more stable with the emails and going back and forth. The whole thing is usually done within a week. AHS is really easy to work with and they are always good at picking the right vendors to do the work. I just wish they have better air conditioning brand coverage.

I submitted a claim with AHS for the heat pump. That was done over the phone and they were able to get a technician shortly. They sent somebody out from Montgomery and they were the nicest people that I've dealt with. I had to go to the doctor and left my wife to be in charge. She has even bragged on them. They came the first day to look. They came back the next morning with the unit and got the job completed. They stayed till after dark. They knew what they were doing and it wasn't easy where they had to get to. It was under the house and the opening under there was small, but they did it. So far, so good. We have been freezing and the heat pump kept us warm. I'd tell others that my experience with AHS was satisfactory.

American Home Shield has always been quick to respond and send out capable people of doing repairs. Now, I have an old washing machine that sounds like a jackhammer and vibrates so much that it dances across the floor. The technicians have been out four times and they still have not been able to fix it. I called them and they kept saying that they were going to send somebody or they were going to make the call to American Home Shield. I should be receiving the call in 24 hours and I never got the call.

My refrigerator needed repairs. I used my cell phone to call AHS and put it on speaker phone. I had to call them quite a few times and it was long every time. It took 48 minutes before somebody answered the phone and it didn't matter if I called early morning or late in the evening. They need to do something about putting people on hold that long. On the other hand, the rep that I was able to speak to was very helpful and the technician was fine this time because the last time when my dishwasher needed to be repaired, I even called and stayed on hold for 48 minutes to see if the technician was legit.

Having American Home Shield will save you a bunch of money. Recently my water heater wouldn’t light and I submitted a claim for it over the phone. It was fast and easy. The contractor did his job real well and the parts came out fast. He was very professional and the repair worked just fine.

I typically call my claims in at American Home Shield and then, they would direct me to somebody that's going to service me. The reps are overall very professional and helpful. The most recent was when my heater was making noise and this gentleman that came in knew what it was just by describing it. He went out, got a part, and then he put it in. It was there within five minutes. Since the repair, my heater has been back to normal. He did a very good job and I was very pleased.

Everything went well with AHS. I had a broken water faucet and submitted a claim for that online. It got so cold, the pipe froze and got busted. We had water squirting up in the air, and it was a problem. The contractor was fantastic. He had it fixed in 20 minutes. It's working perfectly and everything's back to normal. The system worked well but we found out that they didn't cover the claim since it was weather-related, so we had to pay for it out of our pocket. That caught me by surprise 'cause I thought that it was covered by the policy. I wish that they were a bit more clear about weather-related claims. Nevertheless, I learned something in the process. Overall, AHS is a fantastic program. We've used them a few times and our experience has always been good.

I had a blocked sewage line. It was a holiday weekend and when I made the call to AHS for the service, I paid the copay. The contractor came the day right after the holiday and the man worked really hard. He was a pretty neat guy and gave me a sense of calmness. He was professional and competent. He had to get right to over the top of the opening and had to deal with a lot of bushes which I planted in front of the house. But once he got that done, he went about his way. When he found the problem, he solved it. The sewage line has been fantastic since the repair and it got better. Everything was done and taken care of. I am impressed with the whole procedure. If I had called a plumber on my own, I'm sure that it would have been hundred good dollars more. I also used them to fix my microwave. I wanted to get AHS for a long time, and I'm happy that I took the leap and got it.

We bought a home, moved in and the dishwasher wasn't working, so I filed a claim. American Home Shield hooked me up with a service company that worked on it. It worked for a little bit, and then it quit working. I contacted AHS again, they sent somebody else out and it was still under the first claim. The people who fixed the dishwasher had to order the part and it took a week for it to come in. There were several issues with my dishwasher because several parts had to be replaced and it took about two months to get it finally fixed, but now it's working very well.

Our dishwasher was not working for a couple of days. I submitted the claim online to American Home Shield and it went really well. The plumber called me and they were very responsive. Within a few hours, we got something scheduled and they got out here when they said would. They determined what parts they would need and got them ordered. The part took about six days to get to me as it was pretty tough to find. We made a follow-up and the contractor returned when they said they would. They contacted me prior to their arrival then got the job done quickly. They were excellent and now the dishwasher is working fine. I would recommend American Home Shield.

I’ve had American Home Shield since I closed on my house on October sixth of 2017, and most recently, I went online to file a claim for my AC. It was really easy to go to the website and fill everything out and I got an appointment right away. I had a service call come out and paid the $75. The guy was very professional and prompt. He did a great job pinpointing the issue and saw that the problem was fairly easy. It was a reset button which he pushed and went on his way. He also showed me the thermometer and that it was blowing cold air so it appeared everything was good.

I have American Home Shield as my insurance and I pay them yearly or monthly. If I have an issue I call them and I can pay for the visit upfront or when the person comes to repair something. I went online to file my claim since I was having heating problems. The blower was going and there was no heat coming out. Everything was done on the computer and I paid the $75 fee online. The contractors were on time. They were all professional and went straight to the job. They got the part and repaired it. I like AHS and I’m satisfied with them. They did a good job. It was as simple as it could be although it would be great if their rates were lower. AHS was as good as any of the others out there that I know of. I have recommended it to several friends.

I had a clogged up kitchen sink and I just went online and clicked a couple of buttons to submit a claim to AHS. I like the ease of being able to request service. I renewed my policy not long ago and the rep I spoke with was very friendly. The contractor who came out was very professional and helped to fix the problem. He did it in one visit. It took a little while, but he had to get up on the roof, so it was pretty extensive. Everything’s been fine after their service. It’s quality work that gets taken care of for the price.

When we moved into our home, we had some problems with our ice maker in our refrigerator. The first company that AHS sent out fixed it right away. A few months later, it broke again. So, I called AHS and this time, they sent out another company. It was a month and a half of it still not working, so I got back in touch with AHS again and they sent the first company back out. The contractor that came out to fix it was great. He's from Busy Bee Appliance and they're fantastic. They were very efficient and they were here when they said they were going to be. The contractor explained to me what was wrong and how he was going to fix it and he did some troubleshooting. It was done within three days and it was fine.

I woke up on Christmas Day with no hot water, and the house was full of family members at that time. Upon investigation, the hot water tank had given up overnight. Everybody was smelly, there were dishes to do and we had to prepare for Christmas dinner. I submitted a claim online and then got a call the next day from the plumber, so they were out very early to help out. We had to replace the heater and it was fixed up by noon time the next day. They left a flashlight and some piping back at my place and I left them a message to come pick it up at their leisure, and if they got it. Overall, AHS was great.

We got a problem with the water not draining properly in the toilets. We suspected that it was a backed up septic tank, but we weren't sure exactly what it was and I submitted the claim to AHS. The contractor came out and I paid the $125 service fee. The plumbers that were dispatched said that there was nothing wrong with the internal plumbing. They said the problem was that the septic tank was full and he suspected that the drain field was not draining properly. I was told I was going to need to call a pumper to come take care of that and they couldn't help me. I thought that we were covered for septic pumping and it turned out that we were not. It was an add-on that had to be purchased at that time when I got my policy, and I didn't realize that. I threw away $125 and had to spend another $250 to have a pumper pump the septic tank.

When I had a leak in the roof, American Home Shield sent a company out and they explained everything to me. They were very good. They were very clean and they fixed the problem really fast. The whole process of submitting the claim was fast as well.

We have the warranty so when the heat went out in my house, we called them to have somebody come out and look at the central air. We submitted the claim online and the website was user-friendly. They reached out to us right away after that. The contractor also called and was right on time. The repair took him a lot longer than he thought but he solved the problem and he also cleaned up after himself. AHS is worth the price and I would recommend them.

I either go online or call in to submit a claim to American Home Shield, and both are ridiculous. When I go online, there's a delay when I get a call to schedule an appointment. When I call in, I literally have to wait an hour every single time before I can speak to someone, which is annoying. What I normally do is call and while I'm on hold, I take a shower, eat and clean up the house before I get to something. But when I get in touch with them, they're good. Recently, the faucets in two of my bathrooms were dripping. The contractor came, but he had to go to Home Depot to get the parts for the faucets. He was able to finish in a little over an hour.

Don't buy this insurance. Any question you have will not be answered by "chat" or website or by phone. "We apologize that we will not be able to take your call in 2 minutes or less. Please have the accountant submit an E form and we will respond to the customer in 24 hours" or "your wait time will be more than 10 minutes." I waited just for the thrill of it and an hour later I hung up. The chat box informs, "we have no one available." What the heck kind of service for big money monthly and a $100.00 service charge anyway. What was I thinking? Recommended to me by a friend as something good to do... Now I recommend: Don't buy this insurance.

My washer went out over 9 days ago. It took AHS 4 days to find a tech to come out here. The tech determined that the washer was in need of being replaced. AHS said they wanted to get prices on parts to fix it. The tech said it cannot be fixed in my home. It has to be shipped out somewhere, disassembled, and rebuilt which can take 6-8 weeks! This is NOT what I signed up for when I bought this policy. My husband is 74 years old and blind and I am 71. We find ourselves walking down the road with our dirty clothes over our back to get to a laundromat. I have called AHS over a dozen times and each rep tells another story about why my machine is not being repaired or replaced. Just to get a rep takes over an hour every time on hold waiting for someone only to be told it's being "parted" out piecemeal. The next one says it is in "options"... waited 2 more days, called again and was told it is not in "options". WHAT???

It is nearly impossible to talk with a live human being. Water heater needs service; no hot water. Finally talked with a human; she claims she called for emergency service from a plumbing company at 7 pm; she then claims the company cannot respond for 24 hours which is within their "emergency window". The worker was fine that my family is without hot water, and that no one can be home tomorrow due to actually working and paying for utilities like AHS. She did not care, and could not troubleshoot; she would not allow me to find a repair shop that could respond this evening, as these are service industries. This is not the first unresponsive, inconsiderate experience. Taking my business elsewhere.

Our tub is physically in great shape but the heater does not work in it and the panels read nothing. I've submitted the claim to American Home Shield about four times now. I've usually had really helpful customer service people but it seems like they're reading off of cards. The first time I made a claim, AHS gave it to somebody but they failed to tell that person. The last time I submitted, AHS was not able to find somebody to repair so they gave us the okay to find somebody to do it. So, we are looking for somebody who is accredited and insured but I haven’t been able to find one.

I've been with American Home Shield for years now. I’ve had them come out and work on my dishwasher, my microwave and my washing machine. They couldn’t get the parts for my washing machine so they gave me money to buy a new one. It's convenient to call them out. However, there are things they do not cover and it gets frustrating.

It got very cold and the furnace seemed not to be able to keep up with the weather. It was not heating appropriately. I called the AHS toll free number to submit a claim and the interaction with their customer service was easy. The person I talked to was professional. Interaction with the contractor all happened very quickly. It was a lot easier than I was expecting. The furnace overheated because of the filter. So, I got a new filter and he showed me how to put the filter in. I tried to get the little door open to put the filter but had been unsuccessful at doing that. Somehow, he was able to pop it off with his fingernails, which I thought was a little odd. I watched him do that and that helped. Now, the heating system is totally fine.

I submit claims to AHS over the phone and for the most part, their reps are pleasant. I had somebody that was supposed to come out today, I had to reschedule since it was late, but for the most part, they've been awesome. They called me as soon as I made the appointment and they scheduled it right away. I've had great experiences, and I've had horrible experiences. When our pool pump had gone out, we received the worst service. The pool guy came here three times and he didn't know what he was doing. Moreover, he took our pump back to his facility without telling us so we thought we were robbed. We ended up having to cancel it and getting refunded.

When our hot water tank had stopped working, I used AHS' web interface to submit the claim and it was very simple. It had six questions and a bill you have to pay. I then heard from them within the required 24-48 hours which is really where they say within 24 business hours, but they really mean 24 count hours, unless it’s a weekend. They’re not very clear with the eight fixed hours. 24 business hours mean three days, but that’s not what they mean.

I’ve used AHS for a couple of times and every time, it’s been a good experience. They fixed my refrigerator a couple of times and the third time, they replaced it, so I was happy with that. When my garbage disposal went out, I called it in. I didn’t know my number so they found it for me. Everything was good. The repairman was on time. I’m an on-time kind of nut, and when you tell me you’re going to be here at a certain time, I expect it. Everybody’s not like that, but he was. I’ve told my sister about AHS and my son just bought a house and I told him he should get it. I’m trying to talk to my mom into getting it, but she’s old school. AHS is good at their work and if it’s in the policy, they will fix it. If they can’t, they will replace it. They don’t make up excuses and whine about it, they go right ahead and do it which I really appreciate. And it doesn’t take them all day if you call them, either the next two days, they’re there.

A few weeks ago, it was really cold and there were a few minor issues with the AC and heating unit shutting down. We made a claim online with American Home Shield. Their website was easy to navigate and as soon as I made the claim, I was on the phone with a representative within that hour. The representative was very pleasant and very helpful with any issues I had on the website. She also gave me plenty of information about the company that was coming out to do the service on the heating and AC unit.

We had a leaking pipe in our rental property in Rehoboth Beach, Delaware. The floor had softened as well in the bathroom as the leak had been there for a little while. I was recommended to use American Home Shield from a friend who used and was satisfied with their service. So we contacted American Home Shield through the app as I was in Ireland at that time. It’s a wonderful system. It was extremely user-friendly and easy to put a claim in online. AHS got the issue rectified instantly. They were talking to the insurance company who said if it was to be replaced, it would be because of the water damage.

I filed two claims with AHS, which I did through their website. The first one was for a water heater. It was leaking and the plumbers could not fix it so it had to be replaced. The second one was for a border. One of the zones did not light up and there was something wrong with the electronic current. The contractors were very nice people. So far, everything has been good. After four months of experience, I'm glad that I went with AHS. Dealing with them is as easy as 1, 2, 3. I make one call and the thing gets repaired.

My dryer went out, and the contractor that American Home Shield brought in was excellent and very professional. He did a really good job, and when he was done, he cleaned up his area. He used my vacuum cleaner and took away all the old stuff. My dryer is running perfect now. However, the contractor didn't charge me the $125 and said that they would collect it, but I don't know if that's a benefit. I need to figure out what I can do to get the service fee down because it's too high.

When I bought the home, I didn't realize there was water running down my wall in the kitchen and we might have missed it when we did the walkthrough before we signed the document. I noticed it when I came back later that evening. There was a line on the interior that was broken which caused the leak to cause damage to my kitchen ceiling and my wall. I called American Home Shield and I must have called a couple of times but I wasn't able to get through. At one point, I had to wait on hold for over two hours.

We've had good experiences with American Home Shield. When submitting a claim online, it's very easy. Once they get your number and it identifies who you are, it's pretty much a click menu and I submit. I can pay forward at that point as well. Folks then come out, make the fix and then get along to whatever their schedule dictates from there. I've never had any disappointment with AHS and they've come through every time too. It's very convenient to know that if something goes wrong, I can just go to that one spot and AHS can find somebody to come fix the issue as opposed to doing the research and asking people or trying to get on a schedule that may be full already. It's understandable that things may go wrong at times when there's extreme weather condition. The elderly or the needy who has an air conditioner problem would go first. But otherwise, the response has been mostly very prompt.

My garage door opener was not receiving the signal from my transmitter. Before I called Home Shield I kind of worked with it for a little bit because I had to come inside the house and hit the button to open it. But after a while the garage door didn't work so that's when I called Home Shield. They directed me to a website to submit the claim and it was simple.

I have been with American Home Shield for 10 years and while it's a little pricey, it's a convenient service to have. My wife can call them and things can get taken care of when I'm not available. Most recently, my refrigerator's freezer had quit and it had something to do with the electronic syncing devices. I was out of the country at that time and it was my wife who called it in. The technician came in and diagnosed the problem properly. Then he ordered the parts, came back and fixed it. And it worked ever since. However, there was also a button that’s about to quit working and we identified it. But the technician wouldn’t do it without a second call. He wouldn’t expand the service based on the request and only did what he was asked to do. It seems like it would save us money but that’s okay.

When I had a drain stoppage, I called American Home Shield to make a claim. The contractor came, diagnosed the problem, said it was a mainline issue and that it wasn’t something that the home warranty would cover. I asked the contractor if I should call American Home Shield and he said that they are going to tell me the same thing so I was frustrated. I didn't even call American Home Shield back. But the technician was great. He was professional, quick to respond and knew what he was talking about. He diagnosed and fixed the problem but I ended up having to pay the contractor directly and pay the $100 service call fee to American Home Shield for a problem that ended up not being covered.

My furnace kept kicking itself off after a couple of seconds and I couldn’t tell if there was a problem with it or the gasoline. I was getting cold and I needed to get it taken care of. I used American Home Shield's web-based claiming process and said I needed somebody to come work on my furnace. Hours later, I got a call that said who was coming out and that they'd call me and schedule a time, and they did. It was very smooth. They gave a four-hour window and the tech showed up within the first 15 minutes, and it worked out well. He came inside and I told him what was going on. He said he'd fix it and would be out in 15 minutes and he was. It was convenient. There are a lot of companies out there that provide a home warranty-type of service but I have used American Home Shield and they've done a great job.

We had some plumbing issues and filed an online claim with American Home Shield. The tech came after two days, however, some of the work wasn't done. We called him back but he said we needed to contact AHS. We tried to call, but we got a hold of the automated system and it wasn't letting us go through. However, we got it fixed now.

An American Home Shield coverage came with my house when I bought it and a month after buying the house, my furnace stopped working. I submitted a claim online but the process was a little confusing and it didn’t have all the options. I filed the claim on a Saturday and the contractor came out by Tuesday. He was fast and had me up and running on the same day when he finally came out. He needed to go back and grab the parts, but he was able to make it happen. So far, the furnace is working great. Having AHS has been totally worth it.

I had an issue with the heater not working. I called American Home Shield to file a claim and it had an automated submission but I ended up calling them back. It took us a couple of tries to find a company that would come out because I have a condo and not a house. The contractor had to be a specific company that would come and work on heaters at condos. There was a company that was scheduled but then they cancelled because they don't service condos. But within a couple of days, AHS was able to find a company that would. The AHS representatives that I spoke with were up to date on what was happening. I was happy with the process. Once they found the company, the issue was resolved quickly. They just tripped the breaker and it stopped working. They had what they needed with them and fixed it. The heater has been working great.

The temperature of our water heater went down on a Thursday and we were not getting any running water. So, I went to AHS website and scheduled a service. Home Depot was assigned. The contractor told me there was no heater problem and they’ll come back in ten days. It was a challenge as I had to fight with them to come over sooner. They gave me a 2-5 window and they showed up right on time at 3. He checked out the temperature and told us the heater didn’t need any troubleshooting. Even the other technician who came in acknowledged that. He raised the temperature and we had it on hot and according to the AO Smith water heater setting, ABCR, very hot. He switched the code to B as increasing the temperature was normal for a five-year-old heater. I told him to go for it and that was all he did. But within 15 hours, the water heater shuts off and the whole valve was broken.

When we were first getting the American Home Shield account set up, I had a couple of issues. It was almost like my account information didn't exist yet and I needed to reach out to support to ask for help. It got resolved at some point and after I finished getting set up, everything has been great since. I most recently filed two claims at the same time. One was for the furnace and one was for the microwave. The microwave turned off and didn't turn back on and we weren't sure why because the outlet was working fine. But it has been working fine since the repair. And the furnace, we were told that there was something wrong with it by someone else who does furnace stuff, but the guy that came out actually said that we were good.

The legs of my washer self-adjusted and it was not leveled so, it was vibrating like crazy. I went online on AmericanHomeShield.com, put a description of the problem and sent the claim in. Their customer service rep was great and told me that I'd be contacted by the vendor that’s doing the actual repairs within 24 hours. The contractor called, set up an appointment and came out. The technicians knew exactly what they were talking about, ran through the whole cycle and made sure that that was the problem. They fixed it and everything was perfect. Also, every time I have a problem with my air conditioner or anything, the service people would come right out and fix it. AHS has been doing great, always on time, very professional and easy to work with.

I'm satisfied with what American Home Shield does but there are certain things which are hidden and some things which cause a lot of dissatisfaction. For example, last time I had a leak, the guy came and looked into it. He said the leak was because I have a lot of pressure off of water from the city government. He also said that he couldn't fix it and even American Home Shield will not pay for it until I regulate the pressure. There were no said rules or predefined things which are very clear for any consumer to understand. Since they were not going to fix it, I had to hire somebody outside and get that pressure regulated first.

Our air conditioner went out. We called American Home Shield and the rep explained what we were going to do. We told her what the issue was then we put the claim in, paid our deductible and she gave us the contact information of the air conditioner company. Then the contractor called and gave us a timeframe. It was supposed to be a 24-hour turn around time, but it was cold that time and my mom was 88, so I asked them to send someone out sooner than the 24-hour standard, and they did.

I have three appliances that I have some problems with and American Home Shield replaced one of them, a washer. After I called they sent me Ramb’s and they helped me with the appliances. It took two weeks after they came to tell me that they have to replace it. But for the other appliances they’ve been fixing since October they still didn’t have the parts on time. I had to wait months until they got the part for my refrigerator.

I filed a plumbing claim with American Home Shield, and the contractor came out and they said I didn’t answer the door. However, I was home and I never heard them, so they left. I was here with a friend and had four babies that day. It was loud in my house, so if the contractor knocked on my door at all, I would’ve heard him. If I didn’t hear him, then my dogs go ballistic. I called AHS on that day to see when they were coming because the issue has been for a few days. They told me what happened and that they were going to charge me $100 since they came out and there was no answer.

I had a leak somewhere underneath the flooring between the living room and the guest bedroom in our house. So, I went online and filed a claim with American Home Shield. I told them that I needed a plumber that was capable of locating a leak. The plumber they sent was a good plumber but he did not have the capability of locating a leak in a slab built house where all the water lines are underneath the concrete. All he did was guess that it was the toilet leaking. I asked him what was he basing his guess on and he told me that if anything in there was leaking, they didn't see any evidence of any of the valves leaking, so it's got to be the commode. He pulled the toilet and from that point to the time he left, all he did was downgrade the plumber who did the work prior to him getting it and just talked about how sloppy the work was.

It's a very long and tedious process when submitting a claim with American Home Shield. There’s a lot of repetition for no purpose at all. It's like going through seven different steps to make sure that you get to speak to somebody. It’s fine to have everything automated and send you to the website but some of us older people have neither the time nor the ability to go through this process. We must speak to somebody with real life. The wait is extremely long. I have to wait two hours to be told that our business is very important to them but there was a hang-up. Most of the time, this happens.

I want to invest this time to write a review on American Home Shield. Had an electrical problem and call them, took 2 days for someone to contact me. Then sent out a someone to look at it. Said they could NOT FIX and kept my 125 charge for doing nothing.

Having a home warranty is very valuable to one’s home as things can break. American Home Shield did the door locks re-key and the dryer. Their claims representative was professional when I called to file the claim. Both of the contractors sent were very good. He fixed the dryer and the lady re-keyed the locks. It took them an hour and a half to do it. Everything went fine and it was an excellent experience.

My heater had gone out and the contractor sent out by AHS did his job well. I had another company come out prior, and they quoted me a brand-new heater and said mine couldn't be fixed. The contractor sent by AHS knew his job. I have a Trane heater and he knew everything about it. So, he automatically knew what was wrong. He was a very nice person and very clean. I'm very happy with the service and the heater works perfectly since the repair. Also, when I submitted the claim, everything went smoothly. It was very nice and comforting. I submitted it over the phone and the representative was very helpful. One should get AHS no matter what. I already referred several people.

The people I spoke with from American Home Shield are very professional. Though sometimes, when I have a problem, I ask for a supervisor. But in the end, things get usually resolved. Recently, I submitted a claim for a heater. The contractor they sent was very professional, and since the repair, the heater has been working fine. Other than that, we had a terrible problem with our refrigerator and I felt that American Home Shield wasn't acting on our behalf. It came to a point that we're ready to leave them because seven weeks without a refrigerator is unacceptable. That was very bad.

We filed a claim for our washer and dryer over the phone to AHS. I got good service out of the rep that received my call. The contractor was very helpful and I ended up getting a new washer and dryer. It took about a week from when he was out there, which was acceptable. I’ve heard people complain about AHS, but I haven’t had any problems with American Home Shield and I’d recommend them.

I had a problem with my dishwasher and I called AHS to submit the claim. I talked to three different people and they were all responsive. I finally got to a supervisor the last time because I had waited in between times and it was past the time, and the supervisor had to approve waiving another fee. There were three different service calls that were made and each one fit something different so, the dishwasher wouldn’t work, it was cut off in mid cycle and I had to go downstairs.

My air conditioner needed some maintenance replacement. I had it serviced last July and they told me it needed two items that were covered by my insurance. He did not write down the name where I can read it so I never got around to calling my insurance. Then in January, they came in for the second service, this time, with the heater. I asked him to tell me what he had written there and they told me. Then I had American Home Shield come out and replace whatever it was that needed to be replaced. I usually submit my claims online because I just cannot stand voicemail and I avoid it whenever I can. If there’s an online option, I go for the online. If the organization offers to contact with people and you go to a lot of prompts, I'm not really interested in going that route. The contractors AHS send are sometimes good but sometimes, they’re not. The one they sent recently was quite good.

I called American Home Shield and their rep was good. They sent a contractor out to fix my electrical issue. The contractors came out twice and they were very nice guys. They were able to fix our issue in about 30 minutes. AHS is worth it and everything was great.

We had an issue with the circuit board upstairs and the thermostat. The thermostat would not work properly because it's communicating with the upstairs unit. And it would stay lit up all the time and would blink a red light. I didn't know if it was affecting the way the furnace was working and that was what the issue was with the furnace. The hold time on the phone wasn’t long when I submitted the claim but I’ve heard that it was very difficult to set up an appointment sometimes. The contractor sent, Barnett Air Conditioning, was amazing. Then, the service guy, Scott, came a little more than a week. He diagnosed it right away and ordered the part. He was here when he said he would be. He took care of it very quickly. And if I have any other AC problems, I'm going to request him through AHS because he did a nice, professional job. He was very good at what he does and I’d stay with him.

I'm not very technical so I have American Home Shield. My brand new $8,000 furnace didn’t come on and we were freezing to death. This happened on the coldest night of the year. It was traced back to the breaker box thing and I’m lucky the pipes didn’t burst. I always call my claims in. I know I can do it online but I’ve heard that you get a more instant response when you call. I called since this was pretty much of an emergency situation. There was also a garbage disposal issue. The air-conditioning was a total disaster because a technician kept coming out and just refilling the coolant. He did not bother to notice that there was a leak and did not bother to tell me that I was throwing my money away. I had to have them come every couple of months and track these little problems because the big problem is the 20-year-old system and it needed to be replaced. But I could have saved a lot.

My heater stopped working, I went online and got information, then I ended up calling American Home Shield. The service was quick. The contractor was quiet but that was fine. I only wished he was more communicative. It was a little weird having somebody come into your home and not say anything. Also, it was odd that I didn’t sign anything afterward. When he left, my pilot light was still blinking even though it was working at the time. I was concerned it might be something else so I had to go back and do the paperwork through my emails to find out how to get in contact with them.

I made an appointment with American Home Shield over the phone. The contractor who came was a nice guy. The problem was minor and he did it right away. We've had American Home Shield for a long time and they've done just fine. In fact, when my son bought a house, I told him that he should get AHS coverage for it because it's an older house too.

The faucet upstairs wouldn’t shut off and the hot water kept running on it. We called American Home Shield to fix it. The contractors came out and said they changed the washers. And then, the faucet started leaking again. So, we called AHS back but we had to wait for two hours on hold and it was like the longest wait. They came out again and ended up changing out the whole faucet. We called because it was the same issue and we shouldn't have had to pay for it twice. But we ended up having to pay for it again. And then there was a leak downstairs from one of the faucets underneath the shut-off valve. It happened right when they were done replacing the faucets and we tried to explain this to AHS. It’s not fixed yet and we have another person coming out.

Our dishwasher wasn’t going through the cycle fully and the wands weren’t spinning, spraying, rinsing, and it wasn’t draining. I live about 30 miles outside of the nearest city and our city has only about 100,000 people. You would think it would be way more difficult to submit a claim and get somebody out here in a timely manner but it’s pretty simple. Also, I submit my claims online and it’s way better than calling in where I get stuck on hold forever. I don’t get anybody on the phone within 15 to 30 minutes. In the 10 years of my policy, I have loved the contractors that they’ve sent except two. One was way back when we first got the policy. That guy was creepy. There was a plumbing guy that I’ve warned American Home Shield as he was completely inappropriate and they took him right off the list.

My dryer stopped working and when I called American Home Shield to ask if my dryer was under the insurance. The lady checked it and said that it was covered. She was very nice and she told me how the process worked. I told her what was wrong and she gave me the name of the company who would do the service. Sure enough the contractor came out three days later. He was very nice and explained to me that he had to first submit it to American Home Shield and tell them what was wrong. Then they had the chance to either replace the item or fix it.

I normally submit my claims online and whenever AHS call for that, it has been fine. But when I’ve actually needed to reach anyone with American Home Shield, it was awful. Twice now, I have been on hold for over an hour and I assume that is normal at this point. We had a few things fixed but the only thing that I had to complain about was the oven. They said that the installation may or not be covered and they would get back to me but they never did. Overall, American Home Shield’s performance has been good still, and I have recommended them. It’s impossible to get through a human being, but when you can arrange everything and don’t need to talk to a person, they're great.

I submitted the claim for my home's heating system over the phone and the contractor AHS sent was very good. He did a very good job and my furnace has been working since. But some of the companies working for AHS could be better. They could use some better companies and they should have more options for the clients to choose from.

I called American Home Shield for a plumbing issue and it wasn't long before a plumber called and came out. He was really nice except that he wasn't the one that unclogged my plumbing. He said he had to dig the floor up and take the concrete, and then of course all of that had to be replaced. He said it would be $12,000 because the floor would have to be recovered. I called my homeowners' insurance and told them what was going on. The adjuster said that the quote from the initial plumber was too high, and within a couple hours, he had his plumbers here and they unplugged my plumbing. The initial contractor didn't snake far enough, and if he had gone a little bit further like the other guys did, he might have broken through.

When my garbage disposal went out, I just called American Home Shield and told them I needed service and they scheduled it. They sent a ticket and their contractor gave me a call four days later and then, they did the repair that day. The contractors were great. I worked with them almost daily, and they were good people. The service was good service and we saved money on repair cost.

We had recently bought our place and there was wiring near a wall that was non-protected. The American Home Shield electrician who came out said that it was a potential cause of fire. He also said that there were black marks up and down the wall and that the problem should've been caught by an inspector. Still, he could have been more thorough. He was a bit difficult to understand from a non-electrician standpoint. Instead of simply moving forward and saying that everything has been fixed, he could have come up with a solution to tell us why the problem would have been caught and what was done to resolve it.

We called AHS about the furnace and it took three days to get somebody to come out. But when the contractors came out, they fixed it fine. I would definitely recommend AHS to a friend. It’s a good investment.

I've been with AHS for 10 years now because there is value in their service. Some years I didn't have a claim, while other years, I had two which pays for itself. I had a repair that was not done and had to be redone but that was more of parts issue than a service issue. The most recent claim I had was for my AC's heat pump. Doing it online was easy. Their site works pretty well wherein I could get in and out quickly. And although I had to wait for them to get back to me, it was fairly rapid and the service has been good.

It's winter and my furnace went out. AHS is closed on the weekend, so I had to wait until Monday to call and get a technician to come out. The company that I was set up with only works from eight to four, which is the same exact hours that I am at work. I called them when I got off of work and they were not open. It was a disaster. And then, AHS set me up with a different company. They came out and said that my furnace wasn't covered since my chimney caused condensation, which caused the furnace to go out. I ended up having to pay out of my pocket to get it fixed the week of Christmas.

The first time I submitted the heating claim with American Home Shield, I had a hard time getting through. I called the night when I noticed the temperatures had dropped in the house, and I told the representative that I needed someone to come out because the outside unit was already installed. That representative kept telling me there was nothing he could do, that he was going to send it over to a supervisor and that a supervisor would reach out to me. But no one ever reached out to me.

I was having some difficulty a month ago about my electricity and American Home Shield came out to fix it. It went out on a weekend so I had to wait. I did send them an email to let them know that I needed help. They got right on it on Monday and the tech was here on Tuesday. I explained to him that my house is old and the wiring was old. I had sockets that would blow the bulb if I turn on the switch. He went over the sockets and made sure everything was right. The switch in the kitchen wasn't working right and so they put something in the electrical socket and put in a new fixture. I only had to pay $75 and he got everything restored. The gentleman was the most professional.

American Home Shield is a very reputable company. I’ve been with them for about nine years and I've always had great service from them. I filed a claim online for a water leak from the water pressure regulator valve that had raptured. Submitting the claim was very easy and their website was user-friendly. The contractors who came out were very professional, too. They identified the leak, explained all the options that I had, and fixed the problem. All was taken care of very quickly.

My Realtor mother had told me about American Home Shield when I was closing on my house and I’ve had them for about 14 years now. I had called in a plumbing deal. I put in some shut-off valves and thought I had a leaking toilet, where the ring was leaking, but that was not the case. They just tightened it up. But then, I had another call a couple of weeks ago, but I found out it was my irrigation system rather than plumbing and I ended up telling the plumbing company if I didn’t need them, I'll call the company in charge for irrigation system over, which I did. All my experience with the companies that work with American Home Shield has been good. A couple of the plumbing companies that they use are not that great, but usually, I use Budget, which is a great company.

The two toilets in my Tucker, Georgia property were running after flushing it. The plumber, sent out by American Home Shield, came exactly on time and was really polite. He didn't see anything wrong and just changed the little toilet stop valve, but it was still doing the same thing when I flushed it so he adjusted the height where you can twist and tighten up the seal. It seemed to work when he was there, but it's worse now because it continuously ran if the handle wasn't pulled back up to the neutral or start position. I then resubmitted the request for this plumbing issue online while I was also doing another claim for the dishwasher, but the system didn't let me put in two requests. Other than that, the online claim submission was easy. It asks for the brand of the appliance and it's just clicking boxes.

The dryer went out and we called in a claim to American Home Shield. Their reps were good and a contractor came out within 24 hours. The contractor was a very good, experienced guy. He knew how to do the job and completed it.

In doing a telephone claim one time, I was on hold for 30 minutes so I went online after that. And submitting the claim worked out better online. You just put the information in and it wasn’t long after that American Home Shield sent me a text to tell me who would come in and look at the problem. The online part of it is good. It’s when you’re trying to get in touch with somebody that's hard. But you've got to wait for everything now because people are not hiring anybody to do it so everything is computerized. Besides, the claims reps treated me well and I got good customer service from them.

My garage door was going up slow and I did not know that when they go up slow, that means that there is tension on the spring and something is going wrong. One day when I was pushing the button, the spring broke and the door came down really hard. So I called American Home Shield and they sent someone out who stayed for an hour talking with me then was on the phone with American Home Shield for about 40 minutes. The gentleman then told me that AHS declined my claim because it was my fault that the garage door broke.

I've had a horrible experience with AHS. I needed to have a broken kitchen faucet replaced. The first contractor they sent out was supposed to come out at 8 AM but didn't show up so I requested a second one and he was absolutely fantastic to work with. However, he came with a builder's grade faucet. I wanted a better one so I bought my own. I expected AHS to reimburse at least the amount that they were going to pay for the original faucet but the process of trying to get reimbursed was horrible. Whenever I would call and try to talk to a live person, I’d have to be on hold for 45 minutes to an hour. Then, the customer service people absolutely refused to take my request to be reimbursed. They even refused to let me talk to a supervisor. I finally had to file a claim with the Better Business Bureau to get a response and once I did, someone contacted me and I got reimbursed. The whole process took two months. I was very dissatisfied.

Our shower stopped working and I was knowledgeable enough that I speculated that it was possibly a frozen pipe before the plumber got here. A plumber showed up but wasn’t able to do anything under our home warranty. The representative I spoke with said that a frozen pipe is not covered under the warranty. And it was a waste of my time waiting around for a contractor who wounded up being a little late and he couldn't do anything to prove or disprove if it was a frozen pipe. He couldn't fix it, too. Despite that, American Home Shield communicated with us quickly.

I usually submit my claims online and the experience has been fine. It doesn’t let us really get specific about what the problem is, though, which is one thing that we noticed. An outlet in the bathroom did not work at all and there was no reason found at the breaker panel. The electrician was wonderful and he was attentive. He listened and he investigated the problem thoroughly, and he found out that our GFCI was wired incorrectly. Since the repair, the outlet has been working great. Sometimes it would be nice if there were a couple of different companies to choose from, and we would rather have other people aside from the ones they send, particularly the plumbers. But as far as everything else, it has been pretty good so far. American Home Shield is a really good idea when you are buying a previously owned house.

I'm been paying premiums for over 5 years now to AHS for my townhouse but the one time you need them-It's always such a hassle getting them to help you. My dishwasher wasn't working so put in a request 1/3/18. The contractor didn't show up for his first appointment. The send appointment he said she didn't know the company for the appliance then by 1/11 they figured out the motherboard needed replacement and wasn't available. They washed hands off our request- marked it as closed and when I call Vertex appliances they tell me now it's up to AHS shield to replace the item. Nobody from AHS has contacted me. When I call them today they don't know anything about what's going on- while they have charged me the service fee on top of my premiums. This is ridiculous. We have gone almost 4 weeks without a dishwasher not knowing what's happening next. Feels like such a waste of money spending on them. So frustrating.

My hot water heater broke and American Home Shield replaced it. The problem started when the water heater that their plumber put in started to leak soon after it was installed. I called them and they sent their plumber to look at it ($100 charge just for that). He looked at it and said it shouldn't be a problem. A few months went by and the leak got much worse (see pictures). I called them and they sent the plumber back out (another $100). This time he said it was serious and that if left as is, the whole thing could go and create a major problem. He also said that you couldn't just replace the leaking pipe but that the entire unit had to be replaced. After this, I was shocked when I got called by American Home Shield and they said that they would not cover this. I said "but you did the work, you didn't do it correctly, do you not stand by your own work?" They said they only cover units that are leaking and there was no water on the floor.

My heater was not working and I had to wait for the AC company to get in touch with me. Submitting the claim was easy but timing was terrible because it was Friday evening going into Christmas week so I was so cold. But this was in Arizona so it’s not that bad. My unit was 20 years old and it was time to be replaced. I went ahead and did that.

American Home Shield provided the service which we signed up for and we got our problems resolved. We've been with them for 17 years now. We recently had an oven issue and I called them and indicated what the problem was. The vendor contacted us right away and came out after a day and had the issue resolved. It was a quick response. He was also very professional and knew what he was doing. The oven has been working fine and I was happy with that experience. I was pleased with the company.

We had a copper pipe that was leaking and American Home Shield sent out a plumber to repair the issue. Unfortunately, the plumber had to come out three times before it was fixed. Ultimately, the problem was a water heater gone bad and it was sending current through the pipes. Trying to resolve this issue was cumbersome and a pain because our water heater interfaces with our HVAC system. American Home Shield did not have anyone of their vendors that work on our type of water heater so we had to find our own. It was a $4,000 job to replace our water heater. After we went through the process and found a licensed contractor, American Home Shield then told us that they only would reimburse up to $1,600 because of the type of water heater we have which we weren’t aware of.

We’re very satisfied with American Home Shield. We had trouble with our heating unit so we called them and they sent somebody to fix it. The representative we spoke with was very helpful. Then the contractor called us first before he came out. He looked at the heating unit and worked on it. He had to get a part to fix the unit but he couldn’t get that part for a couple days. So while he was gone, we set the thing up so that the unit could run and we would still have some heat. The contractor knew what he was doing, and I would use them again. We told our friend that we’re very pleased with American Home Shield. It is just that it costs a little more money and has gone up every year.

We had an issue with our refrigerator wherein the ice maker broke and American Home Shield replaced that. We also had a little bit of problem with the dryer and they had to come back out. I normally just call and make an appointment and the experience has been good. Their reps were very polite and very nice. We had a couple of problems with contractors so once we have a contractor that's reliable, we keep their name and request for them.

I had a few claims with American Home Shield, for the refrigerator, the AC and the furnace. The first time they fixed the refrigerator, it didn’t work so I had to call them again. I also wanted to make sure that I wouldn't get charged for the service fee again. It was a long wait but I was able to talk to them. After that, I was able to do it on the web and I was surprised that it was very easy and efficient. I didn’t have to wait on a long call either.

We informed American Home Shield that our water heater was broken and it had to be replaced. We also gave them the model, and then the plumbing company came and they said that they brought a shorter and fatter version of a different brand. They also said that they needed to change and extend gas and water lines. They asked approximately $600 as an extra cost. I called American Home Shield's customer service and I had to really talk, fight and travel to get a second opinion because the water heater costs only $395. Even if I was paying the water heater plus their installation fee, they were charging $600 on the top of that. I felt it was not a right thing. They were trying to take advantage of the situation. Then the second company came and they could do it right away. They did well and everything is fine now. It was a very bitter experience, but American Home Shield is a good company and I've recommended them to several people.

I filed a claim with American Home Shield online for my tub that was leaking and they sent a plumber out. The guy was all right but I wasn’t satisfied with him. My wife was disenchanted with him. She was not particularly happy with the remedy. It was a simple repair but the plumber said we needed to get a part that was $500. I called AHS in response to the solution he offered. Their reps were very courteous and they treated me well. They asked me if I would like to get a second opinion on it and I did. I was very satisfied with the second plumber and my wife liked him because he fixed the problem. He simply put some plumber’s putty on it and it fixed it.

My stove wasn’t working and needed three boards on it. The tech that AHS sent came and replaced it. Now, everything is working fine. I filed this claim online and didn't have any trouble using the website. The tech they sent was excellent, very professional and through. Moreover, he cleaned up after himself and wanted to make sure everything worked. I had another issue and instead of using the website, I made a phone call. Fortunately, that time, I didn’t have to wait very long to make contact. In the past, I've sometimes waited for hours to speak with someone.

I have just added one of my other rental properties on my American Home Shield account. I've been with them for over 10 years. I've dropped them and then I picked them back up and I really like the new policy that they have. The old one was the reason that I left. We recently made an appliance claim and got four things done on the rental property. The stove, refrigerator, washer, and dryer needed to be repaired and we put all of them on one ticket. The refrigerator's door was bouncing back, so they fixed it. Also, the pilots weren't coming on right at the gas stove, the dryer was not heating to full capacity and the washer was not doing its full washing cycle.

We had an issue with the dishwasher and the contractor came but he couldn’t fix the problem and he's writing to or communicating with American Home Shield to get their approval to get a replacement part. It’s been going on for a couple of weeks now. He did a workaround and it wasn’t satisfactory, just until it gets us through. The plumber was very competent and was a very pleasant guy.

We were trying to sell a condo and the buyer wanted us to put a brand new water heater in. The water heater was working but they said it wasn’t working. My real estate agent said to just call AHS and ask them about it. The tech came out and looked at it. They said that for the age of the water heater, it was doing what it needed to do. I was not going to replace it unless they said it was bad and I was very happy with the outcome. I was really surprised that submitting the claim was easy. I had no idea that I could call the warranty company. Once I took that warranty out, I didn't know that it would cover something like that even though I hadn’t sold the property yet. My agent informed me of everything and I said, “Wow, that’s wonderful".

Submitting a claim to American Home Shield is fairly easy. You go online, sign in, and then click "need service", then you have to explain what you need. They would say the service repair place will call within 48 hours. Recently, I sent a message over to let them know that I had a problem with my washing machine. But since it was a holiday weekend, it's hard to get a call from them.

We have filed a claim multiple times to American Home Shield in the past. The most recent one was for a heating problem, but we canceled that appointment because we thought we had a problem and it turned out we didn’t so no one came out. When submitting a claim, we can go online or call them. Their representatives will then take our information, and they have been helpful. However, the last time we called, we were on hold for about an hour because they were having high call volume. They need to work on that so the clients are not on hold so long. Their contractors have been generally good, but we've had about two occasions where we weren't really pleased with the people they sent out. But everything usually works out as expected.

Filing a claim online to American Home Shield was really easy and all of it was good. The claim was for my heating system that was not working properly. The contractors usually get here the same day or the next day. And I’ll give them a big plus for being professional and courteous. Although, they’ve been coming back and forth because they’re figuring out the little problems while fixing the heater. AHS has been good at this point and they’re letting the contractors come back to look at the problem.

I have been having problems with the replacement washer that I got two years ago through American Home Shield. When the Burke's technician came out, I described to him what the problem was. I told him that when I get on the bulky side cycle, like with the bulky sheets and towels, it wouldn't go through all the stages and it would stop. He did some diagnostic test. First, he had to level it off and a whole bunch of stuff. He got different parts and I have all of my receipts. Then, the problem continued to occur and they sent out another senior tech person under Burke's Appliance and Repair. He said, "We had a code about the lid not locking." I said, "Yeah, that happens too." But that started after they did the first initial diagnostics and made some changes.

I’m very happy with American Home Shield. I’ve been with them for several years now, and I just stopped it for a while when we moved, and then I picked it right back up. Last spring, I called in to submit a claim for the washing machine. The tech is good and the washing machine was repaired, however, in less than a month it was doing the same thing that it was doing before. So, I went back online and submitted a claim the second time. A different rep came from the same company. He was very informative, and just like the first guy, he was very respectful. Both talked like they knew what was going on with the washer and I had every confidence in them.

When I went online to put a request for a leaking washing machine, American Home Shield got back to me within an hour. This was on a Friday and their representative said someone would be there Monday morning. The contractor was there Monday morning. He was courteous and professional, and then he had to order the part. There was a busted hose inside the washing machine that needs to be replaced. The part came in later on that week and the contractor came and fixed it. Since the repair, everything is back to normal. I can do my laundry now. If a friend or family member is interested in a home warranty company, I'd recommend American Home Shield. They're very good.

I had some leakage in my bathroom and the contractor sent out by AHS helped us to change one valve in the bathroom, and then, patched the wall. There’s no leakage from the wall now. I also had a claim on November 29 and this was my most recent one. It's changing a faucet and the garbage disposal in the kitchen sink. Since the repair, the disposal works properly. The contractor has been efficient and effective. The service is a 30-minute work, and was professional. Submitting the claim with AHS was efficient as well. I did it online, and AHS’ website is user-friendly and well-constructed.

I have a microwave oven in one of my rental homes and every time one contractor comes, you have to pay $75 and I was disappointed with them. They don't do the service. They just fix it for a couple of months. So I just went to the store to bought one to put on the top of the counter. The people that American Home Shield work for them should be honest with the work. People get mad. So I canceled and I pulled back again. And then we chose another company. When a customer calls in a problem, the company they signed up with will come and do the service but they not do a good job. Then they come to collect the $75 and then you call them back again after a couple of months.

The heat of my furnace was off and when I submitted a claim for that with American Home Shield I had to be on hold for about 40 minutes to get through to them. Trying to get through American Home Shield is like pulling teeth, it’s going to take forever to get the teeth out. Another time, I was on hold for an hour. One time, it was two hours. It was a total of about four times of calling before I finally said, “Look, I don’t want to talk to you no more, you don’t sign your paycheck, let me speak to your supervisor”. When that person got on, I said “No, let me speak to your supervisor”, and that’s the only way I was able to get help.

Our heater was not working. I submitted a claim to American Home Shield over the phone and I was on hold for an hour, which happens every time I call them. It was a little cold and it was good that the contractor came out fast the next day, and the heater is working now. We’ve been with AHS for five years. The dealing has been good when I spoke with their reps and the contractors that they sent out have been all right. But they should get their call time down a little bit to improve their service.

The motor of my heater was blowing out cold instead of hot air and I called American Home Shield to file a claim. They got right on it. Their contractor was on time and it took him just a day to figure it out. They did an excellent job. We've had AHS since we bought the house last year and I would recommend them to anybody.

Our neighbor recommended Home Shield three months ago and right after that, everything kept falling apart. I submitted my claims online and recently, it was for the kitchen faucet that was leaking. I filed another claim for my tub faucet that was also leaking and the contractor is coming out today to work on that. On average, it takes five days for someone to come out. But overall, AHS would save me money in the long term. So if any other neighbor were to ask, I would still recommend them.

When the heat exchanger of my furnace had a hole in it, I submitted a claim to American Home Shield over the phone. I waited for 15 minutes and when I got to speak to one of their reps, I was treated excellently. The contractors that they sent out were knowledgeable and did a nice job. The furnace is doing now what it’s supposed to do after they fixed it. I have AHS for 15 years and I'd tell a friend to go for it. I've always had good luck with them. They've always been polite, friendly, up to par and got things done in a reasonable time.

American Home Shield is a good service and so far, they come in a timely manner when I call. And when the air conditioner or the most expensive things break, they’re very resourceful and have a reasonable rate. When I went online to file a claim for the heating element of my dryer, the contractor was a really nice guy and professional too. He did everything like changing the heating element and cleaning up.

I submitted a claim for my heating and a claim for my electricity. American Home Shield sent someone out for the heating, but no one ever came out for my electricity. They charged me $200 dollars on my card, so I was also charged for a service that I didn’t get. They said they were going to refund the $100 but I never got it. There was also a guy that was trying to force us to get a new air conditioning unit. He was trying to use some kind of scare tactic, saying that I needed a new AC. He saw the carbon monoxide that I was having and I told him that somebody came a couple of months ago and they didn’t say anything about a leak. But because I wanted to get a second opinion, he just fixed the heating and didn’t do anything with the AC.

We called AHS for a plumbing problem and also to double-check on the toilet as it was leaking. They called out a vendor and that vendor contacted me the very next day. They were fast to get a contractor and contact us. I submitted the claim online, which is something that I very much like about AHS since I can have an online account and could submit my claims or requests to them. The contractors were professional and knowledgeable. They came out and fixed the problem the next day. I submitted the claim on a Friday and the plumber came out on Saturday so it was great. The toilet now performs perfectly. We also had AHS service a dryer previously. That was submitted online and they had another vendor come out for that. It was smooth. We would recommend AHS to other people. It's a bit of a peace of mind. We've used them a couple of times and it has been worth our time and money.

I submitted my heating claim with American Home Shield online. I tried to get through it on the phone several different times and one time, it said it was a four-hour wait. The contractor they sent didn't do any fixing. He just sat on the side of the unit and it froze up the very next day again. He didn't do any wrapping to prevent it from happening again. I’ve been trying to keep it from freezing up and now the temperature has raised. I had already paid for one visit and I figured they would send the same people back out. I tried to call them back another time but I couldn't get through so I've not tried again.

First the customer support is horrible. Wait times of over an hour. The customer reps say they will contact me the next day with information regarding my order; they never do. I had to call again and wait another hour (3 times) to get a hold of representative. I requested help regarding my air conditioner that was not cooling. The first service repairman came and recharged the system. Quickly left and told me that cooling coils need to be replaced but warned me that AHS will never do it. They will try recharging and using agents to try to repair the leak. The AC did not cool the next day. I requested another technician. He recharged the system and added more sealant.

AHS sent someone to fix my washer as its sensors were messed up. It was easy to call and submit my claim. Moreover, I only had to wait five minutes on the phone. The rep I spoke with was professional. I've been with American Home Shield for several years and it has been worth the fees.

I have had American Home Shield for four years now, and I recently had a plumbing claim for my hot water heater. It had the pilot light out and the techinician said a piece was missing on the bottom where it keeps the dirt out. And he couldn’t turn it on because it would be a danger. So he just struck the power line. I talked to American Home Shield and they said they could send somebody out, but I wouldn't have hot water for a day or two. So I just went ahead and told the technician to put one in. And I paid $1,300 outright.

American Home Shield's representatives and the contractors were very nice and professional. I asked for something extra from the contractor and he did that too. However, I find everything expensive.

Our double-decker washing machine was banging and making a lot of noise. I called American Home Shield via phone to submit the claim and let them know that whoever would come out needed to undo the screws on the bottom of the sliding doors because they were overlapping in front of the washer-dryer for about six inches. Their first response was that I was responsible for that but I said it was not something I could physically do because I had knee surgery. I was asking them, not just for good service, but for compassion. If I had a contractor I would not have American Home Shield. But the first company said they were not going to do it. They left me a voice message and sent an email saying they were cancelling before even talking with me. I couldn't deal with it right then. I was dealing with healing my knee and I needed to pay attention to my movements and being on crutches.

My ice maker stopped making ice because it had stopped pumping water. American Home Shield contracted the company by the name of Coyote Appliance and they've been fantastic. The icemaker needed a new water pump and they replaced that. Through the AHS provider, Coyote Appliance, they've done a good job and I had a great experience. I'm glad I have the insurance. I had a problem earlier with an ice maker, a freezer, and also another ice maker and my experience was always the same. They came when they said they'd come and if they could fix it on the spot, they did. If they needed to order a new part, they did and came back to do what was necessary. If you want affordable and professional repairs for your appliances, AHS is a good place to be.

I talked to a representative when I filed the claim for my heating unit and he was very helpful. The contractor was here the afternoon and he was knowledgeable and knew everything that was going on. The heater is working properly now. American Home Shield was great and right on top of things. My brother talked me on to AHS and I recommend them to friends.

I scheduled my claim with American Home Shield online for our air conditioning that wasn't producing hot air and it was easy. I logged in and did it. The contractor was professional and courteous. He let me know when he was on his way and came on time. He fixed the problem, repaired the unit on-site and it's working good now. My house is warm. In the past they sent somebody out that couldn't repair it, but I pay prior and I was supposed to be refunded for the service fee. It took them four months to get the check for me and every time I called I got a different song in the end.

AHS was going to repair my air conditioning, but it was old so it was best to get a new one. But then they discovered that the electric panel had been arcing and could cause a fire. That was the biggest expense that Home Shield provided. If I didn't have a problem with the air conditioner and heating system, I never would have known it. They replaced the electrical panel for me. The guy that was putting my air conditioner in submitted the claim online. AHS had a very reputable electrical company come and work on it. The two gentlemen were here most of the day and they did a very professional job. The guy that did the air conditioning part of it and then the electrical company that AHS hired out of Fort Smith were very good.

We have a fuel pump heater and a regular heater. It was making noise outside. Texas has been really cold this month, which we hardly ever have, and it was freezing. Once I put the heating pump which is the emergency heat and the switch on the regular heat, it was throwing cool air. When you have a heating pump, you have to switch it to emergency so then it comes out warm because the temperature is very low. I turned it to emergency, and it was still coming out cold. So I called AHS and they sent a contractor to come and check it because we weren’t having any heat. I had to wait like a couple of days.

I got American Home Shield when I purchased my home and I've had it for over three years. I've also purchased a policy for my mother's home. During my first year, I thought the service was okay but I'm very disappointed with the service at this point. In my home, I had an older air conditioning system and it was leaking Freon. They just kept sending guys out to put Freon in it, but the Freon would just leak out again. Finally, one guy came and he snooped the coils. He said that both coils upstairs and downstairs were leaking and needed some huge amount of Freon.

Our heater wouldn’t come on at all, but I knew it was a minor thing because before I called American Home Shield, I have gone to the fuse box and cut the heating system completely off and reset it. Sometimes, it would come on that way. But then, when it wouldn’t work, I made the call to AHS. It was something electrical that I didn’t know anything about and I needed to call somebody to come out and look at it. The contractor went right to the problem and fixed the issue in less than 20 minutes, and I haven’t had a problem with it since. They were very friendly, too, and I would highly recommend them. We’ve been totally satisfied with AHS. It has been a huge help and money saver because if I didn’t have it, then I’d have to come out of my pocket.