American Home Shield Reviews

I had a claim for the washer two months ago and the young guy who came out looked like he was 19 years old. But he was professional and well-dressed. He presented himself very well and it was just straight business. I was surprised. He said that I needed a motor and that he would submit the claim and come back within four days. He got back in a few days and was out in the garage for an hour. He did his thing and informed me when he was done. It was great.

I had a heating unit that kept popping the circuit breaker. I submitted a claim to American Home Shield online and it was easy. Then someone reached out to schedule an appointment within six hours of the same day. The contractors who came were friendly, helpful, and got the job done quickly and easily. So far, my heating unit has been great and my experience had been mostly positive.

American Home Shield has been very good to me over the years. Recently, I had to file a claim for my heat pump and they took care of it. The company that came out was very good. It was snowing and yet they came and helped me. It was a lifesaver. Since the repair, everything has been okay. But I got to get somebody to go down and turn the little light off. And while I've been very happy with my experience with American Home Shield, I wish their fee doesn't go up per visit. Our monthly premium went up every year. Additionally, I wish they covered more on Freon too.

I have three properties with American Home Shield warranty. Filing a claim with them was fast. Once I submit a claim, I'll have somebody calling me within 24 hours. I do everything online unless I'm away from my computer. It's quick and it is connected to email on my phone. Their contractors have been good, especially when I don't know what's wrong with something just like what happened to my dishwasher. They came and told me that the issue wasn't the dishwasher but the plumbing in the sink.

My most recent claim with American Home Shield was opened up because of a pressure regulator that was found to be bad after the installation of a water heater, which was a previous ticket for them. So on the initial case they wouldn't cover it because it wasn't initially authorized the first time, which infuriated me because it didn't have the one problem until they tried to fix the first problem. I was out of more money and more days, waiting for a plumber and potential issues with my water system.

There were sand coming out inside the pool, so the laterals had to be replaced to make it function properly. I called in because there have been so many problems with American Home Shield. And unfortunately, you’re not allowed to have much opportunities to communicate with anybody via email. Another email to somebody and they do not reply, which is the most inconvenient thing in the world.

I had mildew on the sofa and it was water-damaged, but the mildew had gone through downstairs and it got my sofa all messed up in the back. Flood Masters was sent out by American Home Shield and they did the evaluation of all the furniture. The rep took pictures but they had everything included except the sofa. He was also upset because I had people coming from the carpet place but he wanted to do everything. So, he was dissatisfied because I had somebody else. I called my son to call State Farm and they told him to send them a picture out and he did. No one got back with me about that.

Complaint to AHS: First I'd like to say that I have been a customer of AHS for over 10 years - I was at a different address in Edison and then moved to my current address. I've always been satisfied with the work I have had done although I think your prices are increasing too much. However, on July 24, 2017, I had a new garbage disposal (since the old one was faulty) installed by Hanna's Mechanical Contractors, Inc., Dispatch **, (sent to me by AHS). It only took about 30 minutes and the job was done. I had to pay $103.00 for the co-pay (now they charge tax on your co-pay which I think is totally unfair). Just yesterday, I turned on my kitchen sink faucet and water came pouring out underneath the sink into my cabinet. So, I called AHS and asked them to send me a plumber.

I've been very happy with the service of American Home Shield over the years. We had an electronic keypad on our oven which can turn everything on and off and the timer evidently had a short. I called it in and they had the entire keypad replaced. I submitted the claim online and it was the first time I did it. I like it, but sometimes I prefer to talk to somebody. I've had problems in the past where there were changes that were made to my account number, so sometimes talking to a person is a little easier to check than having to figure things out. Their people are very helpful. They open the claim up for me, let me know the particular vendor that’s going to call me, and then I sit back and wait to be contacted by the service provider. I had a gentleman that came out to evaluate the oven and had to order some parts, and it was the same guy that came back to replace it. They were very nice and professional.

When I called AHS, I had to wait up over an hour before somebody answers the phone, which was ridiculous. Nevertheless, the contractors who came out were prompt about contacting me and everything was excellent with them. The heater has been working since the repair. I would tell other people to be careful and make sure they know what's covered and what's not covered when dealing with AHS.

American Home Shield has done a couple of things for us. The contractor that fixed the refrigerator was excellent and the other companies we dealt with were fantastic. Then, when something went wrong with one of our AC units, we called AHS and they sent a group of people in. They said what was wrong then we went and checked, and they were right. They said that the part needed to fix it didn't exist anymore and that they were going to modify some stuff upstairs and charge me $1,100 add-on to whatever my fees would have been. It should have been covered except for our $75 deductible. I said that that didn't make sense so, I called two other HVAC companies. One was my friend and one I didn't know. They both came in and found the part within a couple of minutes.

My HVAC had a coil leak, so it was blowing cold air and would not shut off. So, I called American Home Shield to submit a claim, and their representative was pretty good. They also got me a good rate on my new HVAC system. The contractor that they sent was also pretty good. In fact, it was installed in two days, so I didn’t have to wait. However, there was only one person, and he got here late. He had another brand-new install prior to us, so he arrived a little bit in the evening until about 1 o’clock in the morning to finish up. But other than that, he was an excellent technician. So, I think that it would be more practical if they had a team of two, so they won’t have to send one person out. It was freezing cold and dark, and I think that if they had a team of two, maybe they could have gotten the other installation, as well as my installation, done quicker.

I had several issues with appliances and the plumbing. But the biggest issue and the most important thing with American Home Shield was getting someone on the phone. The worst thing about this was that when I called, I was on the phone for 30 minutes, then somebody answered the call and I was put on hold again, then I got disconnected and the whole process started again. I had to wait an hour or more before I actually spoke to somebody on what was wrong. The last time I called and it took a long time to get through to someone, I did not wait anymore to speak to somebody.

The door on my dishwasher won't stay closed and I had four different companies sent by AHS down here working on it. The contractors were all nice but they couldn't fix the problem. The last guy who was out to work on it was here three times. He tried something but that didn't work. He came back and tried something else and that didn't work either. He called American Home Shield and he asked them if they wanted him to replace it or to try to repair it. AHS sent him some more parts and he came back and put them in but the dishwasher still didn't work. He said he couldn't do it anymore and that was all he could repair. The dishwasher is still not working and I'm waiting for American Home Shield now to figure out what is going on. They're going to replace it if there's nothing they can do to it.

I've been with AHS for two years now. I called them to submit a claim for our reversible heat pump. It was more personable when I speak to somebody and the reps that I talked to were very polite. The contractors were very courteous, clean and tidy. The interactions with them were good. The first time they came out, they were fairly quick. But when they left, I had a problem. The fan started squealing badly to the point where it was getting ready to lock up, and so I turned it off. Then they came back out and checked it again. They fixed it, but then, it was louder than normal. So I asked them about that and they said that they couldn’t come out just because it was loud. They said it was because of the RPM. It was a newer motor than what they took off. But it’s working fine and I’ve got heat.

I had very low pressure in my kitchen sink faucet and it was almost down to a drip but the other faucets in the bathrooms were running appropriately. I called AHS and I didn’t have any problems making the claim. It was fast and easy, and I like that I was able to receive an email confirmation when the technician was on the way. The tech was polite and explained thoroughly that he couldn't fix the faucet the first time because he didn’t have the right part and had to order it. Within the next couple of weeks, another appointment was set up and he fixed the faucet. It’s working much better than it was before I filed the claim. The only problem that I have is that I don't agree with having to pay the $100 deductible when I pay so much every month. I thought that my monthly fee would cover repairs. I don't know if having a plumber come out would have been cheaper because I pay so much every month and I pay a deductible on top.

When creating a new ticket and even checking the status, American Home Shield's website is really good. It's user friendly, too. I submitted a claim for my garage door and the contractors who came over were very good. I had to call them the second time because our heating system was not working as expected. They came and fixed it, and were very professional. Anybody who has come through American Home Shield has been great. They provide great service and that’s why I kept it and I am planning to keep it as long as I have this home. I always recommend American Home Shield to my friends and to whoever has a home. Almost everything in my home is covered, and I don’t have to think about getting different warranties for different appliances and all.

My oven shuts off by itself and the assigned contractor fixed it while we tried to clean it. And it was working when they left but the oven now started having the same problem. So they’re coming back to replace a part. And I’m also a little disappointed that they’re going to replace the part just to make it functional but they’re not going to match the part that I have. I have a white oven and they said they can only get a black one. I filed these claims online because the last time I tried to do it over the phone, I was on hold for more than an hour and a half and had to hang up. It’s a smoother process if I go online and the website is okay.

My heater in my basement was not heating the basement enough and it was basically blowing cold air. The tech that American Home Shield sent told me I had a heat pump and there was nothing wrong with the system, that it was the way the system is designed to work. I also had a problem with the air conditioning unit before as it was blowing hot hair. They came out and they changed something. I have filed claims online and on the phone. The navigation on their website is easy, while the phone does not take long and they treat me pretty well. Our experiences with the contractors have all been positive. It’s a pretty good deal if you just moved into a new home and that it’s a good idea to have a home warranty.

I'm glad I got American Home Shield. When my toilet wasn't working properly, I submitted a claim with them and the guy who came in assessed the situation. Then he replaced the defective part and it didn't take him 10 minutes to make the repair. There had been no problem with it ever since. I usually submit my claims to AHS over the phone and their representatives were always good and pretty accurate. Sometimes, it took a long time for them to take the call because everybody was calling all at one time and they were busy. But their service was worth the wait. The contractors they have sent were very professional, too. I had another issue with the garbage disposal and just like the plumbing issue, the contractor came in, assessed it, and replaced the part. He was in and out.

I’ve had to use AHS a few times. They did the air conditioner then the heater this past year. I had somebody come out to do my dryer too. Everything’s in great working condition now. AHS is good and they come out and fix the problem. I've had them for years and I have had no problems except getting through them and getting on hold forever. When I finally did get somebody one time, they gave me another number and that number works fabulously. It rings a couple of times and then I get through with an operator in about a minute. With their regular phone line that I call in, I had about a 20-minute wait. It was horrible. If they’re that busy that they need somebody to wait 20 minutes, that’s ridiculous. They should have a better answering service and have another number.

Our dishwasher was not working so I submitted a claim to American Home Shield. I did it online and it was fantastic. The contractor came and he had to order some parts. When the parts came, he fixed the dishwasher but then after he was done and my wife started using it there was a weird noise. I had to call again. He came, checked and said the motor is going away so we need to order the motor for it. The noise is still there. Our machine was so quiet that basically if it was running you couldn't tell it was washing. But now you can tell something is touching something. Even so the contractors were fine. They were also nice and very professional. We've been telling our friends and family about American Home Shield. It's one of the best services within our family. We've been with them for a long time and we are happy.

Last year, AmTech came out to fix again my oven. The heat shield broke when the microwave was on clean and the guy ended up spreading broken glass all over our kitchen. He communicated relatively well. He was just extremely careless. I ended up cleaning it up too. In my last dealings with AmTech, I had called American Home Shield and requested them not to send AmTech again but they still did which was so annoying. I put a claim in on December 14th and very quickly, somebody was assigned. He showed up three days later and said he’d get back to us when the parts were in. Two weeks later I started calling for status and I got no response from AmTech. I called again and they didn’t know why it hasn’t been processed but they said they would have the manager contact American Home Shield. But every time I try to call American Home Shield, I have to wait on the phone an hour to unlimited amounts of time and I don't always have an hour.

Everything has been going well with American Home Shield. Every time I have a repair, they are prompt in getting back to me and I haven't had any trouble with them. I typically submit my claims online. I fill in what the service is needed. Then, I will get an email back almost immediately, and they'll tell me when the company that's servicing will contact me. The last claim I had was for my refrigerator. Slowly, it would not dispense ice. Then it got worse where it wouldn't dispense at all. I have recommended AHS to several people. When I had to call them, their reps have been very good, prompt, and very courteous. The policy is well worth the cost and the contractors they sent out were good, except for the first one I ever had who was slow in responding and didn't get back to me after the initial contact.

I had a secondary furnace that wasn’t working and AHS' folks came out and checked it. They gave me a diagnosis that it was frozen up, but I just thawed it out and it works fine. Nothing needed to be fixed. But I submitted the claim online and that was easy. The contractors who came out were nice and everything was fine. I’ll gladly use them again whenever I need it. I’d recommend AHS and it’s worth the money.

I filed a claim with American Home Shield because my refrigerator was leaking. I guess a hose went bad. A gentleman came out and I had a very, very nice experience. He went to the basement, disconnected the water, which we had tried to do on our own. And had to order parts. He nicely called to reschedule and came back with the parts and got it running. He gave me some advice to make sure I depressurize the filter or turn off the water, so that it depressurizes to put the filter in, which I had never heard before so that was helpful.

The drain pipe for the washing machine was stuffed up. The contractors called and said they were coming out. They told what was wrong and they fixed it. They did a good job. I’m satisfied with American Home Shield.

American Home Shield gets these people who are an hour or two away from us and I don’t get local people. The workers were knowledgeable but it took three days for them to get here the first time. They came after four days and then put a part in. That same night, the heating unit went out again. The technician said they couldn't fix it until they put certain parts in and American Home Shield won't let them. It was another week before they got everything in. All in all, it took three trips for them to find out what the problem was with my heating unit and get approved. We've got heat now but I asked for an invoice because I upgraded and I haven’t gotten all the information I want from these people who serviced me.

Our refrigerator was leaking and our microwave shut off automatically after two seconds. The claim was perfect. I went online, paid the $75, and they scheduled the guy to come out. The guy that came out was very talkative but he was very polite and knowledgeable. He fixed the refrigerator really quick and then submitted the claim on the microwave 'cause there's nothing he can do about that. It would cost more to fix it than it would to replace it. I'd recommend AHS. It's been about seven or eight years that we've been using them or since we got the house. Without a warranty, it would be too expensive.

I’ve been paying for American Home Shield for about two years. I submit claims over the phone and it's easy. I recently made a claim when the ceiling fan and the light switch went dead. It was on the fridge, and the microwave plugged in the plug and they said it needed a separate plug. So, they fixed the light switch but they had to run a new line for the other one and they said that AHS didn't cover that. The repair went 100% as far as the light switch went, but as far as the fridge and the outlet going to it, it’s still the same because they said I needed another line. The reps were great and the contractor knew what he was doing. They did a great job overall.

Two outlets in the house were out, one in each bathroom and I tried to troubleshoot a little but it might have been a bigger thing that I don’t want to get involved with. So I submitted a claim with American Home Shield. I usually call them but because it has been such a cold winter throughout most of the states, things have been happening, and call times have been longer so I decided to use the online for a change and it worked out well for me. Vlad of VLP Electric came out and he was the nicest person in the world. He did a great diagnostic on our house and the problem and told us what were the possibilities of why it didn’t function. Then, after it was repaired, he explained what he did and how we can alleviate this in the future. He was out of our house within 30 minutes and he did a fine job. I couldn’t ask for a better service than him.

I had a water heater that started leaking, and I went to American Home Shield website to file the claim. It asked for my address and what the problem was, and I clicked “water heater”. Then I got an email that tells me who the job had been assigned to, and then I can work with them on the scheduling when they were due to visit. That all worked and my interaction with the contractor went extremely well. He was courteous and he did a good job. However, getting an authorization, because the whole water heater had to be replaced, took longer than I expected. I called American Home Shield to find out why there was a delay. The water heater is fine now, although I have to turn up the temperature because they didn’t have it set high enough for my liking.

I've been with AHS for 17 years and I've never had a problem with them. I recently submitted a claim online when my washing machine wouldn't spin. That has always been easy for me to do and I never had an issue with submitting a claim from the stand point of doing it online. The contractors had to order a part which took about five days, then they called as soon as the part came in and scheduled the repair. Everything has been running fine since then. I'm also fixing to get AHS for my parents who are up in the age and retired. I'd be paying the warranty for them so they don't have to worry about some repairs. I know some of it would be pro-rated, but at least my parents would have something.

There are things that I don’t like about AHS. Number one is that I can't get exact or quality replacements when I always buy quality stuff. AHS did not replace my kitchen sink with what I had and so it doesn't work properly. The other thing is that I can’t seem to get the fireplace covered. The contract states is I put and install something in the house, it’s covered. But with the fireplace installed and in the house, it’s not covered.

I had a leak in my water heater and American Home Shield got somebody to check it. I called AHS first and the rep I talked to was great. Then I had to give my signature for the paperwork online. The contractor was very informative and polite. He educated me to a lot of what was happening because I've never gone through this before. They bought a unit and brought it over and installed it. It was great service. Everybody was nice and everybody was right on it. Two contractors came to do the installation. They had the material they put on my carpet all the way up to the stairs so they wouldn’t hurt or damage my carpet. Also, they were very considerate of my walls and they never even got close to them. They were really careful with my place and that was really important to me. American Home Shield was great in every aspect and have done well with me and I would recommend them.

The thermostat in my heater needed to be replaced. Filing an online claim with American Home Shield for it was really easy. It was Friday night, and I got a call Saturday morning that they could come out. It was a really big shock since I didn't expect to hear anything from anybody. They said they would give me a callback within 24 business hours, which usually means the business day so I didn't expect to hear anything until Monday. The contractor was really nice and friendly. He called me to let me know he was coming, which is a big help since we work during the week. We also got a text before giving me a time when he was on the way. Then, the repairman showed up at the house, came in, fixed the problem, and made sure that it was working correctly.

I blew a motor on my furnace on my heat and I submitted a claim to AHS online. The contractor they sent has been out before for other problems and I’m glad that they send the same one. The furnace was fixed in a matter of hours. He’s a great guy, he’s knowledgeable, he gets the job done, and explains to me what he’s doing. I would be happy to recommend American Home Shield to everybody. The only thing they need improvement on is when you are trying to call and get a hold of them verbally, person to person. The wait time is outrageous. In my opinion, they ought to do what a lot of companies do, a habit where you leave your name and number and they call you back instead of sitting on hold for 10 to 15 minutes.

When I had left the house in evacuation, I had windows opened and cracked and the air conditioner turned on. It was night time. So when I got back, the house was all smoky-smelling. My heater had been working before the fire but then when I got home a week later, the heater wasn’t working and I didn’t want to run the air conditioner because I didn’t know if it has been going off and on during the evacuation period. I called American Home Shield up and I didn’t know if anything was going on with the air conditioner but I didn’t want to turn it on but the heater, I had checked it December 1st and it was working and it wasn’t working. They sent out E & A Mechanical and they gave very good service. It turns out that the heater just need a couple of parts so I had to wait for those. And then they had to wait for me because I’m not home a lot but their service was very efficient.

My 15-year-old electric dryer was not working recently. The technician came, checked it and tried to repair it but it did not work. So he ordered a part and replaced the old one but still, it did not work. He said he had to go for some more replacement. I asked why not get a new piece instead of repairing it. They said that if it can be repaired, they have to repair it. I was not willing to take that because even though they repaired the unit with another part, it could break down again in a few months. I asked them the repair amount that they could offer me so that I would pay from my pocket and get a new one. They offered me a minimum amount and the remaining amount went around. It was resolved and I got a new dryer with my money.

I have had this policy for almost a year and every time I've called there has been a problem. The most recent was a pipe leaking in my ceiling. I put in my request Friday night and the repair was finally done today. That's 4 days with turning the breaker on and off on the pump and water running down my wall. The wait times for service technicians is unacceptable and the wait times for a representative to answer a call is always an hour or more. Unless the problem is of the utmost simplicity expect some kind of snafu. The service companies being used are subpar and this stems from AHS being late paying (this feedback from a reputable company who had worked as a provider). AHS needs to shape up. They also need to add an email address to their "Contact Me" site.

In Dec. we had a plumbing issue. Called AHS and they sent someone out. They fixed the problem but left the hole in the ceiling where they had to access the pipes. They said they would send someone out to finish the repair. No one ever came back. Called AHS twice now and the contractor keeps telling AHS they fixed it. Today I called and now the contractor is saying they were confused as to what was left to do. Really? AHS should have called another vendor to get my repair work done asap. It's now mid-February and I still have a hole in my ceiling which continues to cause my heating bill to go up! I've heated my attic now for 2 months! I am extremely disappointed in AHS. Never had this experience in the years I've been with them. Is something going on at AHS?

My heater would not stay on and submitting the claim online for it was easy. The contractor came in, knew what he was doing and did what he came out to do. However, the heater's not heating again. We have cold weather down here and the heater is not warm enough. I'm going to call American Home Shield and check, but I've been having problems getting through. Otherwise, the service that AHS provides is good and I would recommend them highly.

Sometimes, my experience with AHS is good. But nine times out of ten, it’s not. I’ve been with them for over 20 years because I have some rental properties and I’m too good of a customer for them to have me wait. I understand running a business and I know they have to be careful, but they should fix problems and not put a band-aid on them.

My under-the-counter microwave recently went out so I called American Home Shield wherein I had to put prompts in to confirm the different dates. The contractor they sent out was wonderful. He came at the time he said he was going to. He had the part on the truck and got the repair done. Since the repair, my microwave has been working and I’m quite pleased.

On our old contract with American Home Shield, we had some bad experiences in San Angelo before we moved to Georgetown but they were all the vendor and not American Home Shield. But on this contract, we've had one call and it was positive. We were having some thermostat issues and in less than 24 hours, they had a vendor assigned to us and we had been contacted by him. He came out two days later and gave us the information we needed. He was able to manage our expectations.

My furnace was making a really loud noise and the gas pipe that goes into the furnace was rattling real bad. It scared me. But come to find out, the way my furnace is set up, you slide the filter on the side. Apparently, one of the old filter pieces broke off from it and it got up in the fan. That was causing it to shake real bad. The contractor who came was professional. At first, he thought he was going to have to replace fan mode. But when he looked at it carefully, he saw a piece of paper sticking out the fan. And that's where the filter part came from. After he poured it out, it stopped. So, the guy was real good. If I ever have any problems, I would love for him to come back again. It was an easy repair and I paid $75 for it.

American Home Shield never covers anything. Contractors would, more often than not, come out and say one of two things. One, "That isn’t covered, but we’ll be happy to fix it for you for so and so number of dollars.” Or two, “Nothing’s wrong with it.” I usually submit claims over the phone and submitted one for our General Electric oven, which was not heating properly. The tech came out and said that the motherboard needed to be replaced. They replaced the motherboard but did not cure the problem. They came back out, tested the oven, and said everything was fine. It was not and never has been. The oven does not heat to the required temperature. In other words, I’m crazy, but they’re not. There has been a couple or three claims that I’ve had also had problems with. I haven't had much good experience with American Home Shield and I’d recommend others to check other available service companies.

I've been with American Home Shield for 30 years and I was always pleased with them. They do a great job and I would promote them very highly. Most recently, I had them come out for my heater. I submitted that claim over the phone and the representative that I spoke with was very cordial. The contractors who went here were very professional and friendly, and my heater was fixed.

I have a side-by-side 7-feet ref and the freezer compartment was not working. Submitting the claim with American Home Shield was fine and I got referred to a contractor right away. But the contractor said that they could not come out for four days and that was a little disappointing. When they came out, they said that the freezer needed some valve and they had to order it. It took a week for that valve to come in and when it did, I had them scheduled again. But the valve didn’t work so I had to call AHS again and a second contractor was able to fix it. The first contractors were professional and they did their best. But the second people knew what they were doing and were better. They identified that I needed a new compressor and it would've been a very costly repair if I did not have a home warranty so I'm thankful about that.

Ever since I bought the house in 2013, I've been using AHS. Their coverage is better than the other company that didn't cover my well pump, any parts of my above-ground pool and garbage disposal. And it took me about an hour to cancel with this other company. It was about $30 cheaper with them and American Home Shield is $75, which it went up about a year and a half ago. But Home Shield has been good with the problems I've had. And the contractors are good. They come in and work on the problem. They tell me what was wrong with it and say to give them a call again if I got any problems with it. They call me to tell me what day and what time they're coming. And they're usually on the time. It's usually about a three- or four-hour slot.

AHS is good customer service-wise. My only concern is that the people or companies they are using don't have enough experience. A perfect example was when I had a water leak from the ceiling and I called it in. I asked them to find out where the water leak was coming from. The first guys said it was the grouting. But another guy came in and said it was a pipe leak. When I called AHS, I told them that it was a pipe leak and it should have been covered under the warranty.

There was water gushing out of the furnace so I called American Home Shield. The problem was due to a humidifier that was on the furnace. The contractor said that it wasn’t covered because it wasn’t actually a part of the furnace. I just turned the humidifier off and it’s not functioning anymore. But when my stove broke and they couldn't find a part, they replaced it. They have been good in that department so I can't complain too much. I also had a dryer repaired and I can't believe that they spend so much money on parts as well as two or three visits rather than just replacing something. But it's working now.

My toilets were running, so I went online and submitted a claim with American Home Shield, and I liked it a lot. It was very easy and was user-friendly. AHS was able to get a plumber out and take care of the problem. They contractor was nice, professional, and the toilets have been excellent since. I had a good experience with American Home Shield.

I submitted a claim with American Home Shield regarding my water heater and a leaky pipe. I called them and they asked me if they would be contacting me. The contractor came out and took care of it very quickly. They were on time, they were very nice and they looked at two things I asked them to look at. The heater has been working fine since the repair. American Home Shield has done what I've asked them to do in a timely manner so it has been good. We have been satisfied with the service we’ve received and we have renewed our contract for this year.

The toilet in my downstairs guest bathroom didn't work correctly. My husband and I are 74 and 73 years old, and we don’t use a computer so we have to call directly and it takes over an hour to get through American Home Shield unless I call at 8:30 in the morning where I am on hold for about 15 minutes. I put up with it because if I need American Home Shield, then I don’t have any other choice. I understand most of the people in the world use the computer and the internet now, but there are still some older people that don’t.

American Home Shield's contractors came out twice and worked on our plugged shower drain. They got it somewhat relieved and it still is not perfect but it wasn't their fault. They couldn’t get a snake to go through a certain part of the drain. They left us with some stuff to pour down the drain. They poured half of it down and we’re working on the other half to see if it will finally clear it out before we call again.

I call and then leave a message when submitting a claim with American Home Shield. My husband did it online for the electrical problem and it has been resolved. For our claim on the furnace, they replaced the whole thing and I was very pleased with the service. AHS always sent out the same company and they have been wonderful. We've had good experiences with American Home Shield and if you're buying an older home, I'd recommend them.

A little cat went down the drain and pretty much clogged the bath tub. I submitted a claim online with American Home Shield and the tech called me before the scheduled time. Then he came in, looked at it, and had it fixed 20 minutes early. The tub's performance has been excellent since the repair. I have AHS for four years now and so far, my experience with them has been pretty straightforward every time.

Something went wrong with my heater and it wouldn’t cut off. I submitted a claim to American Home Shield. This time I just went online to submit it. I tried to do it over the phone and they put me on hold forever. And the time before that, I did submit a claim and it took me two hours on the phone to get through. And when I got through the first time after an hour, they hung up on me. And so, I called them back, waited another hour, and finally got some results.

I noticed our tub was leaking. The contractor American Home Shield sent came out and looked and changed something. They said that I needed to re-caulk the tub a little bit and I haven’t finished redoing that. And they went on and off and cleaned. I guess I had some slow drainage on some other sinks. I recently just bought this house about a year ago so that’s where I ended up with American Home Shield and they resolved my slow drainage stuff.

American Home Shield takes care of my problems. I phoned in a claim for my heating system that wasn't working and the contractor that AHS sent out was good. He knew what he was doing and got it fixed.

I used to be a realtor so I've always had American Home Shield. And they were recommended by a realtor in town so they're the best one. We've been in the house for 12 years and they've been really good. One time, there was a horrible noise in the washing machine. I submitted the claim online and the site was easy to navigate. The problem with American Home Shield is you can't get through to them if there is any change. They always say they're busy, and that's absolutely horrible. I'd love to see them do what some banks do where you put in your call and then somebody calls you back when they're free. I waited almost an hour one time because they hadn't fixed it properly on another item and I had to have them come back.

I submitted a claim online recently with American Home Shield and their website was good although it was a little tricky as far as the service is. When picking a service, when you check one all the rest of them go away so you pick one service at a time when you start. If I needed two things I had to put in two orders. The most recent claim was for my heating service and the contractors came out explaining to me exactly what was going on and fixed the problem. Things has been working fine since the repair.

I didn’t appreciate the way that we were treated by American Home Shield the first time. Constantly on the phone, unable to make contact on the phone, on hold forever, and then didn’t answer my emails. When the bathtub didn’t work, the guy came and fixed it. I paid him $75 and we never heard from him again. But American Home Shield cashed the $75 check. I haven’t had real good experience with American Home Shield. My tub is still broken. I had no problem with the guy that they sent out here. I just had a problem with American Home Shield and their customer service.

I had to call American Home Shield again because they’ve been emailing and sending me a letter which I understood already before but the one thing that I want them to pay attention is that my water heater needs some attention. And they’ve been telling me “No, your faucet is not included in your claim.” I said that I am done with that.

On a Saturday, I noticed a problem with the heat pump downstairs. It was fixed the following Tuesday. Air Medics came. They’re the heating and air conditioning people. They’re always on time. They know what’s going on with the system and fix it easily. The only time I ever had to actually wait for a couple of days to get it completed was when they came and diagnosed it. It was for the upstairs about two or three years ago and they had to order a major part that they didn’t have in stock. And it took about three days to get in. But, as soon as they got it in, they got installed and everything was working fine.

We smelled something burning from the heater so we turned it off and then we submitted a claim online to American Home Shield. We had to get the part that sticks the heat and then we had to get an electrician to come and fix the emergency switch for the heater. However, the first guy that American Home Shield sent couldn’t do both jobs so we had to wait for the electrician. Hopefully, next time, American Home Shield just send one person to fix both items and I won’t have to wait.

We've had American Home Shield for a while and they have always come through for us. I had an issue with the furnace during the cold snap. The furnace wasn’t kicking on so I submitted a claim using the phone app. It was pretty simple and quick. Then someone called me, and it took AHS a day to send someone out. The first guy that they sent couldn’t repair the furnace, so they had to send a specialist out. But both guys were really nice, very helpful, and very informative. They kept checking with me, and they were able to get the furnace to work during the cold and it is now turning off and on like it is supposed to.

Our furnace was inoperative so I filed a claim online to American Home Shield and the contractors they sent fixed it. They were all excellent. They were very responsive, very respectful, on time and they did the job. It was a good experience.

I had a garbage disposal go out and American Home Shield sent a plumber who replaced it. They were prompt. They came in and did their job, and now it works fine. I filed my claim over the phone and it was terrible because American Home Shield never answers their phone. They do not carry out their commitment to get me somebody within the next 24 hours. I had to make multiple calls. They’re not good with customer service. I haven't and will never use their online system to file a claim. I expect better service than a computer that you never know what’s going to happen. It was like the summer before when I had an issue with the air-conditioner, and the technician they sent was as bad as they were. They got it resolved after 30 days. If there was another option for me to get the insurance, I would change tomorrow.

Our Kenmore dishwasher stopped working right after Christmas dinner. Has been in contact since then. They have assigned an appliance company, they have already changed 3 different parts, 4 different visits. Over 50 calls to set up appointments. Today the technician visited again and after changing 2 new parts states it is still not work and he has to order another piece. So I will be without dishwasher for another few weeks and it is not even sure this new piece will work. Looks like I am being put in a position where I will have no choice than buying a new unit on my own. This is exactly what torture is. This is taking a toll emotionally on me. The appliance company is not reachable easily either. It takes forever to get them here. How much patience AHS wants from customers? Meanwhile appliance company is charging also AHS for their time.

We suddenly had pipe leaks under our house. This was on a Saturday. We immediately put in a request online for service on the American Home Shield website. Because it was a Saturday there would be no response until Monday. Our request was forwarded to the local plumbing company. When we contacted that local plumbing company they said they were not able to send someone out until the end of February. It's February 6th so that is not acceptable. We called AHS and they said that another company would contact us.

My furnace is old and not as efficient as it should be. My friend works with furnaces and he thought that it was giving out some carbon monoxide. I called American Home Shield to make a claim but since the furnace was working fine, I put it off for a while. The tech called us to make an appointment and I didn’t answer. So, they took the claim off the books which was fine because it was after about three weeks. Then when I called in again, the claim was not there anymore but it was not a big deal as they just made another one. The person that AHS sent reassured us that the furnace was still fine. He used two different measurement meters and showed us. He was very good at explaining and we knew him from our air conditioner issues, too. I would recommend AHS especially for a house that's 30 years old because if something in it hasn’t already been replaced, it is ready to be.

The lighting on the second floor was partially out so I sent a claim to American Home Shield and it was effortless. I made the request online and they scheduled it lickety-split. The electrician came out and took care of it. It was a good experience. In general, I have not had any difficulties with AHS. There was an occasion where one of the contractors had either dropped out or decided that they couldn't make the repair, and somehow, that didn't get communicated. And so, I wound up having to call American Home Shield and they checked on it. They sent a different contractor out and the problem was solved.

I was surprised that American Home Shield charged so much considering that we have a plan. I filed a claim on my water heater that stopped warming up. The plumber came at 7:00 in the morning and I had to get up early for that. He was good but then he didn’t have the second element that he needed so I had to wait another day and I had to wake up early again. So we did not have hot water from Sunday to Wednesday. It's a 2005 heater so the parts are getting harder to find. But, it saved the company a lot of money that he could fix it because, otherwise, they would have to replace it. Since the repair, the heater has been very good -- it is scalding hot. Being that I couldn't get service the same day, that didn’t satisfy me too much. I thought they'd come 24 hours a day but they didn’t. As AHS is expensive, I'm trying to figure whether it's cheaper not to have them and have my problem fixed by hiring my own plumber.

I was having trouble with the toilet. It wasn’t flushing properly, and also, it was rocking. I submitted a claim and AHS sent out a company, JK Plumbing. The experience was not good, and in fact, he didn’t do the work. He told me, “I can’t fix it”. I said “Well then, fine, goodbye.” So, I called JK Plumbing and they gave me the runaround. I called American Home Shield and I asked for Lex’s Plumbing who has done work for me before, and is on their list. I had to wait several days, a week or so, to get Lex’s Plumbing to come and take care of me. They came and they did a great job. It probably didn’t take them 30 minutes, and they were out of there. Also, they were fine, very polite and clean, and did exactly what they’re supposed to do. My advice to AHS is to take JK Plumbing off their list and not use them, because I’m not the only person that I’ve heard complain about them. Everything's been good with American Home Shield nevertheless.

The flapper valve in the toilet was impossible to operate and test. It was very hard and sticky and we broke the knob at one point. I submitted a claim for that as well as the faucet in the master bedroom shower. Navigating through the American Home Shield website is easy. However, the selections are fairly generic and can't go into detail. I clicked the box that says faucet or the box that says toilet but it doesn't ask what's wrong with it. The toilet handle could be broken or it's the wax ring that is leaking, which are two different jobs for a plumbing guy, and he's not going to know that based on what's submitted on the website. Other than that, the contractor who came out was great. Now, taking a shower is a lot easier and enjoyable and the fixed toilet saves water. Also, on the first call that I put in for the kitchen faucet, the plumber told me that the cartridge to fix the faucet was $85. I paid $75, so it was a good deal. Overall, everything's fine and I'm happy.

The people who came out for my most recent claim were excellent. They did a good job and took care of the issue. But it took a long time to get the claim in this time. I called American Home Shield and it took some time to get through, which may be because we had a bad ice storm in the Houston area and they could have been very busy. This was the first time it took so long to get the call in and then it took exactly two days before anybody called me. That should have been done within 24 hours. If I call at 8:00, I would like to know something at 5:00 so I can fix my schedule to work. But I know it had a lot to do with the ice freeze in Houston and a lot of pipes probably eroded. The plumbers were very busy so I do understand that. At times, I also have issues with the second damages in certain things they don’t cover. But overall, it’s good.

I filed a claim to American Home Shield over the phone for an issue with our oven. It was literally impossible to call their contractor during business hours. We attempted for four days to make contact with them and the phone was continually busy. I have spoken with other people that had the same contractor and they said the same thing. The ability to communicate was frustrating. Nonetheless, their contractors were very courteous, and they knew what they were doing. They came out, did their thing and I was very pleased with the outcome. The oven is working properly now and I’m a happy camper. I just had to put a $100 deductible on a card that we had on file with AHS.

I've had American Home Shield for many years. Recently I had a claim on my heater. I did it online and their website was user-friendly. The contractor who came to my house was courteous and professional. It was the second time that he came because the first time he checked it he said the problem was the filter. He replaced the filter but it actually was something else. And it wasn't till that second call he was able to fix it, which is fine. It took him about 30 minutes for everything to be repaired. The heater is now working well.

I’m glad I have American Home Shield. It’s a good company to have the home insurance with. They’re fair. They come out and repair stuff and they honor their contract fairly well. When my washing machine stopped working, I called them and the person I spoke with was very good. They have good customer service. Also, my son said the contractor was very nice. Since the repair, my washing machine runs really nice and I’m able to wash my clothes.

I’ve had American Home Shield since 2003. I’ve had a garage go out before and the part wasn’t covered so I had to come out of pocket. I paid the deductible, the fee plus out of pocket for the service. This year, I had the same part go out in the garage and I had to come out of pocket again plus the $75 deductible. And that has left me a little sour because it was the exact same part and it wasn’t covered. I’m up for renewal and I was really having a hard time with renewing because I have another home warranty on the property that I live in. AHS is for our rental property and I'm contemplating whether I'm going to renew it because they’re going to have to do something for me. I’m just not satisfied with that situation.

I tell everyone about American Home Shield, especially whenever someone is going to get a warranty. I've had a good experience with them. My faucet was leaking and I submitted a claim online. The contractor they sent was good, quick and professional. He called me and asked me what brand the leaking faucet was and if I could take a picture of it and send it to him. That way, it would make it easier for him so he wouldn’t have to come back a second time, which was great because time is important. I did that and it made everything quicker when he got here. He did a great job.

We had a claim on multiple appliances recently and it was pretty painless when I called in the claims to American Home Shield. They answered it pretty quickly, and their reps were very helpful and just got right to the point. The guys that they sent were great. They keep getting younger but they’re getting knowledgeable. We got a dishwasher and we’re babying it because I like it. We’re trying to hold ourselves right, but it is wearing out. The repairman tried to fix it but he didn’t quite get it done. But he looked it over, and he was willing to help. Then I called AHS because the dryer wasn’t heating. The repairman came but we had to call AHS back so in the meantime, he asked me if I had any other appliances that needed checking. I told him that my refrigerator had a broken shelf, and I appreciated that AHS covered it when I called it in. I loved it.

We had some pipes that exploded and we've had some washer issues. I submitted a claim online, which I like to use since I don't have to talk to one of reps from American Home Shield. And submitting online is usually the easiest way. Things get sketchy when I have to talk to somebody. We had an issue where we were out of water and the plumber was there and he was prepared to fix two separate problems that were related. We didn't know about the other problem and it was keeping us from getting our water on.

I've had issues with the people American Home Shield has sent me, but it has been better than it was before. My water heater wasn't lighting and I submitted the claim over the phone. My girlfriend said that the kid who came was really nice. It was a simple fix. He just cleaned underneath my water heater and was done in 10 minutes. The first time a plumber who came out to my house was super lazy and arrived late at night. He had to come back a couple of times to fix the issue. I didn't care at that point, as long as it was fixed. When my drain was clogged, AHS didn't have anyone available before 48 hours so I had to call someone else. There have been times when I've been put on hold for 30 minutes, but getting AHS is not a bad deal. I get most of the stuff extra cheaper than what it's going to cost to get things fixed. I would recommend them since it’s a smart choice to have, unless you have a crazy amount of money laying around.

We filed a plumbing claim over the disposal to American Home Shield via the phone. The rep we spoke to was good, and the contractor knew what he was doing. I told him I had an odd size disposal. I told him upfront what size I had and he brought the right one. Otherwise, he would have come out and had to go back to get another and then come back. So, that worked out well. That was the second time I've used the company. The first experience was over our washing machine that went out, and it was a little rough as the contractor they sent was not good - he did not know what he was doing and was back and forth. I ended up taking the cash and just bought what we wanted, but it took us a while to get through that first deal. It was too complicated for them trying to figure out what we could get because they did not have the exact washer that we needed or wanted.

I called American Home Shield for my water heater, and the rep asked me what was wrong. He was friendly and got right on it. They said they were going to have a company come out and see what was going on with it. They thought it was a little slow leak. We noticed it when we came home. A little paint that sits on it was starting to fill up. When my husband came home, he realized it was leaking. He thought that the water heater was going out. But we weren’t sure. We also thought something was just loose. But when the guy came and inspected it, he said it would need to be replaced. It took a week or so before he came back to replace it. He was great though. He said it would take about two or three hours to replace it but he did it less than that.

I most recently had to submit a claim to American Home Shield because the air conditioner was not catching up with the heat and submitting was good but most of the time, I have a wait call. During the weekend or afternoon, it's very hard to talk to a rep because of the prolonged wait but I don't have any problem during the weekday around morning and the noon. And the reps are very helping. They listen and they find the company right away who can work on it. The contractors are also very good. The experience has been excellent and I'm very satisfied.

I had a stopped up drain at my garbage disposal. I submitted a claim over the phone and everything went fine. The contractor came right out and got rid of the clog. Everything was perfect and I had absolutely no issues.

We weren't getting an even distribution of the heat throughout the house. I wanted to find out what the problem on that was and if the duct work for cleaning was covered by American Home Shield so I filed a claim through their website. Unfortunately, it's not something that's covered by the AHS contract. Hopefully, I don't have to use AHS very often. But as far as filing a claim through the website, they were responsive. They're also affordable and I would recommend them.

I called AHS because my dryer wasn't heating up. I had to go through the automated system, which I’m not a big fan of since it only tells you that they'll be sending someone out and doesn’t give you the option to give details. Unlike when you’re on the phone with somebody, they give you the actual phone number to the people that are going to be calling you in case they don’t call you. But it's still better than doing it online. The guy who then came out was really nice. He told me that the vents just needed to be cleaned. I recommend American Home Shield a lot to people especially when they’re buying a house so that things are covered.

Our toilet was stopped up. My grandchild put something down inside it. My grandson submitted a claim online because we had a hard time getting through it by telephone. If it wasn't because him, it would take me forever to get through. That's what I don't like about it. The website was fine as well. The contractor called me the first day that night and the next day, he was there. I liked him and he was very nice. Also, he's very professional. He went down the drain and snaked out something from the toilet. Having a warranty on my property is very good because if something breaks down, they fix it. But I have one problem. I had a furnace replaced a couple of years ago, 2015, and I ended up paying almost $15,000 for it. I checked around and I could've got it a whole lot cheaper. The furnace was almost 20 years old. So they replaced the furnace and the outside air conditioning unit, but they put it on time.

American Home Shield has been working with us great. I first started calling in to make claims and then one of the young ladies told me I could easily do it on the website. I started doing that and they contacted me right back as soon as I put my claim in. I gave them details and that was it. I like the website because I don't have to wait to be connected. I just go to the website and punch my problem in. The site is not difficult to navigate too. When we called them because something began to tear up, they had someone out the next 24 hours looking at it.

American Home Shield has the automated system when submitting claims, which is good. It's really not that hard to do it whether via telephone or online. Both seem to get you the same solution in the same amount of time. It works and it's effective. The last time I submitted a claim was when our pool pump was leaking. The seals were coming loose and they needed to be refitted and retightened. They sent a gentleman out that did the work. They worked and that was good. They were pretty responsive.

I'm a realtor and I tell all my clients who became my friends that they need do home warranty from American Home Shield. When I had a furnace and a hot water problem recently. I got a hold of an AHS representative the next day and I loved the two contractors who came. They were both very nice to me. The furnace guys were clean and were worried about getting dirt on my carpet. Also, they didn't talk down to me and I was treated awesome. It wasn’t the first time that they were here. I trusted them and they took care of the issue. They were amazing, quick and efficient.

It’s my luck this year out of 15 years that I had a problem with American Home Shield. On December 31st I called for emergency, heating pump first. And then soon after that I found out from the tenant that there was a water leakage in my property. I called back and then I reported that also on the same day. From then, it went downhill. The United Air Temp people came in. The guy who came in to fix the valve where it was leaking said he didn’t have the part. The next day was a holiday, January 1st, and he was going to come back on the 2nd. By Tuesday, he couldn’t make it because he said that they didn’t give him an appointment. I’ve been calling American Home Shield every single day, maybe twice a day, which I was also irritated with because each phone call to get through American Home Shield took about an hour and a half to two hours.

The pull-out faucet in our kitchen was leaking so I called AHS and submitted a claim. They then sent a contractor the next day and he was wonderful. He did something in our bathroom a year before and was the one who put the faucet in for me. I showed him all the things under the sink and he said, "Let me just try." He went and checked the faucet, tightened it and now, it's perfect and not leaking.

I always tell everybody that they should get American Home Shield because it's way cheaper to carry that insurance than to go out and buy one appliance. Recently, I filed a claim for my washing machine over the phone. The drum broke and fell down. The representative, who was very nice, wrote it down and sent somebody out here. When the contractor came, he called and got here on time. He got the stuff done and then he was gone. They sent out a local contractor so I didn't have to wait for two weeks. And since the washer would cost more to repair than to replace it, they bought me a new one. And it didn't take long at all. Once they found the contractor couldn't repair it, I called them the following Monday and I bought a new one and sent the receipt in, and I already got my check for it.

We woke up one morning and the temperature was 50 degrees in the house. The furnace wasn’t working and that was right when the cold snap started. My husband put the claim in online and then he called to make sure it was in the queue. It was only 7:30 when Jerry called us to set up a time to come. He’s done other work for us so we were acquainted with him. He tried a couple of things to fix the furnace but it didn’t work. It wouldn’t stay on for long periods of time. It would kick off, and then all of a sudden, it would come on and we would have the space heaters on then. It was interesting.

I have insurance for when my big appliances go down, like the washer, dryer, and fridge. Over the last few years, American Home Shield's service fee has gone up sky high which I’m not happy about but I’m going to keep going with it for this year and I’ll see next year whether I want to continue with that. When I first started with them, it was 50 dollars per service call which made it really worthwhile to call them when I had stuff to do because it was a lot cheaper than getting anybody else in to repair. But now, the service call is 75 dollars and that’s a lot. Still, I would tell others about them. The older your appliances, the more you’re going to need them.

They are great at taking your money but they are terrible at living up to their end of their contract. It took the threat of legal action and tens of hours of time on hold (telephone) to get them to replace a pool heater. THEN when later received a notice that we needed to renew, we cancelled and they kept taking money out of our bank account anyway. And notice, they don't allow you to cancel online. They make you call in and literally stay on hold for hours (that is not an exaggeration). Absolute SCAM.

I have had AHS for several years and have found their customer service and response times drop SIGNIFICANTLY. I can assure when they want your money, they will contact you a million times. However, when you submit a claim or they need to pay a claim, it's darn near impossible to get anybody on the phone or to respond to emails. Most recently I have spent over 5 hours ON HOLD waiting for a customer service representative. In some cases I have had to hang up because I just can't wait any longer. Then less than 25% of the time are they able to help you. Typically they transfer you where you have to wait on hold again. After my contract is up this year, I will not be renewing!

American Home Shield is a great company that provides proficient service. I called them recently for an AC repair and they handled it promptly. They were able to get a tech here the next business day. Moreover, the AC has been working as expected since the repair.

The sub-contractors AHS hires to make repairs are terrible and impossible to get in contact with. After constantly getting the run-around, I've had enough! Sent a certified letter of cancellation to all four addresses listed on their website. Also called AHS and after an hour finally got to talk to a representative who said my account was canceled. A week later, I received two charges on my credit card (one for the monthly fee and another $100 service fee for God knows what). Do NOT get a contract with this terrible company!

My garage door wouldn't close. It will go down partially and come back up. I called American Home Shield. I have been with them for many years and the customer service has always been right on time and within 24 to 72 hours, somebody is calling. I’ve never had any complaint. I’m very gracious about that and as long as I can afford to continue service with American Home Shield, I will. However, I don't like Greenway in my house. They weren’t very considerate of me. They replaced the hot water heater and they messed up. I had to buy the pan for the hot water heater, which I didn’t mind, but at that time, I didn’t know that it was my responsibility. And when they took the pan out, it’s straight beside the place where it sits and then never came to replace the wood.

My furnace went out, so I was cold taking a shower in the morning. I called American Home Shield to submit a claim, and they’re always nice. They got somebody out early the next day. He came out quickly, and got it done quickly. Now, I’m nice and warm. I’ve had American Home Shield for 17 years, and I’m satisfied with them.

Years ago, I had a very good relationship with American Home Shield. Then I signed up again and I didn’t have too good of a relationship. I had a little leak in a filter by the pool and I kept calling and calling but they kept putting me on hold. They said, "We'll get back to you." But I never spoke to them and never gave it a courtesy to come back. For a half hour I sat on the phone and there was nothing but music. I had to have somebody else go through different channels to finally get somebody to come out and do that work. I turned over to my daughter and they somehow got directly with somebody and within two days the problem was solved. He was very nice, did a good job, fast, knew what he was doing, and perfect.

I have used American Home Shield one time since I've had them and it has been a nightmare. I cannot talk with them on the phone. I was trying to submit a claim for my garage door opener and I waited an hour one day and then an hour and a half another time. When I got a little perturbed about it, the rep said, "Hang on a second. I'll get right back to you." But, she put me on hold and I thought that she did it on purpose just because. However, the claim went well. Once they got the work done, the people that they got had been good.The techs came out so I paid the $100 service fee through the computer because it was next to impossible to talk with anybody. The garage door people were good and they took care of it but I still got a bill for the $100 which I already paid. Another thing was that my service for the first year went up by $4. I haven't been able to get a hold of them and it went up $4 and nobody can tell me why.

I had to file a claim at American Home Shield because the dryer wasn't working, and everything worked out fine. But what happened with another claim that they didn't cover, which was unacceptable, was that I was in the shower and everything started backing up. I was covered with soap and shampoo and I felt cold water coming up around my ankles. So, I immediately shut off the water. And I noticed that the water was backed up so that it was almost to go over the lip where the tile was and it would've gone on to my carpeting. There was nasty water with stuff floating in it and coming up in my bathtub, and it was also coming up in my toilet. So, I got a washcloth and I dried myself off as much as I could. I called my husband and when he got home, he called American Home Shield.

I go to AHS's website to submit claims and then because I know who the vendors are, I call them. But AHS usually gets back to me within the same day if I make a request and their reps have been great and very helpful. Also, I manage a lot of property so typically, it's rental and I just give the contractors access to take care of their business. But I have interacted with them before and they're great. All my plumbing claims are always great and Dean's Plumbing takes care of business.

We've had American Home Shield a very long time and we've usually had some very good experiences. But this last experience with the cold weather was probably one of the worst experiences that we had with them. I was on the phone waiting for almost two hours for someone to call me back and I did that three times. I asked the lady I talked to to call me back because it takes me forever to get through, and she said it was not a problem. I told the last one I talked to that I wanted to talk to their supervisor because I wasn’t happy. And she said, “I'm going to put it in right now in the system telling the first available supervisor to call you.” They have not called me as of yet and this has been quite a long time now.

My recent claim was with the company called Mr. Fixit. The issue was with the air duct, the heat pump. The system wasn’t heating the house like it was supposed to. The tenant called me and told me that the bill he got doubled and was $300. I submitted the claim and the Mr. Fixit guy got in touch with them and I gave them the tenant’s phone number. The tenant called them several times to follow up with them. The guy never came through. So, then I called American Home Shield to complained about the company. I never want to use that company again ever. I tried to speak with someone on the phone. They were very helpful and we resubmitted a new claim. That gentleman contacted the tenant so they’re trying to work out something right now on what date they would actually come in and do the work. I've been with American Home Shield since 2005 and I'm pretty satisfied and I’ve actually turned a lot people onto them.

I had a little bit of an unusual experience with AHS when I filed a claim for my microwave. I tried to get some help at the beginning and the problem was we couldn't find somebody in our local area to take care of the claim because I'm in a somewhat rural place. I had to look for somebody myself. When I found one, they told me they were a representative for American Home Shield and that cleared everything up quickly.

I submitted a plumbing claim with American Home Shield over the phone and the contractor they sent was great. They were timely, did their work well and easy to deal with. Plus everything has been working fine since the repair. American Home Shield is of good value for what you get.

I filed a claim for my heating system with AHS. I called and gave them my information. I called the company that they referred me on a Saturday but I never got a callback and so I had to follow up with that company who AHS contracted with. I left a message and still, no one ever called me. So, I called again and it so happened that one of their techs picked up the phone. He indicated that he could come out around 10:00 or 11:00 but it was not good for me since I go to work at 6:00 in the morning. I had to leave work which was an hour away from home so that he can fix my unit. He waited for me and that was good but as far as the company itself calling me, I never heard from them. He said that their service, as far as the phone, is not good. So he personally told me to reach out to him as he had a number that called me. I finally got my unit fixed and it was one of those times when it was freezing cold. It was on a Monday around noon.

I needed AHS to put a new blower for my furnace. I filed a claim over the phone and I was on hold for almost two hours. Normally I don't wait that long but that was the time when it was so cold all over the world so they were probably getting a lot of calls so I understood that. Once I got through to someone, it was good. The contractors they sent were professionals. They were also good since they had come out for the second time since I didn't have a hole and I had to have someone else do it. The issue has now been taken care of and the unit is working well. I'm satisfied with my AHS experience. I would recommend them, and have done so to a few people. The payment is decent and the service is quick.

Our HVAC was making a high-pitch noise and it wasn’t throwing heat right. I called American Home Shield and they got a hold of a heating company. They sent a guy who found out it was the induction blower that was bad and he ordered me one right away. And within a day or so, the part came in and another young man had come out, installed it and did a very good job. At no time at all, we had heat and it was working great. I’m noticing a little bit of noise but it doesn’t do it all the time and it hasn’t affected my heating so I haven’t worried about it. It could be just a bearing getting warmed up.

I usually call American Home Shield to submit a claim. I had a water leak and when the contractor came out, he told me that he couldn't fix it because the water heater was installed improperly. They didn't do anything and left. I have to consistently shut my water off. American Home Shield told me the name of the company that was supposed to be calling me but that was over one and a half weeks ago and I still haven't heard anything back. And when I call American Home Shield, I'm placed on hold forever.

The emergency electric supplement didn’t kick on about a month ago. I submitted the claim to AHS online and I got a response within 12 hours. Then, the technician showed up the next day. The contractor was in the area and he made an effort to change his schedule and come to our place. He fixed it and the repair went better than expected. Also, I had another claim about six months ago and the same thing happened. They were very responsive, the same technician showed up and fixed it right away. It has been excellent so far and AHS has done a fine job for me.

Our broiler stopped working so we filed a claim with American Home Shield online and it went fine. The contractor they sent was also good. He was able to fix the broiler. I’ve actually looked into other warranty companies and compared what American Home Shield has with others and American Home Shield offer the most coverage.

I submitted a claim with AHS for my refrigerator since it's falling apart and its ice maker wasn't working properly and they got me connected with a local repair shop. The contractors who came were very good and very well-educated on the refrigerator. They ordered two parts for the motor of the ice maker, but they didn't work. I can hear it working, but it wasn’t doing what it was supposed to do. Then, they replaced some of the drawers on the inside, but they were still falling apart. Before I even got them out of the package, they were falling apart. Maybe it was the glue or how they were sealed, but they just were not working. The quality was not good. The unit that I had was probably a lemon and AHS replaced it.

AHS has gone well with claims I filed. The air conditioning stopped working and the AC people came out and diagnosed it. Then they put in what's needed to be done with American Home Shield. American Home Shield processed it. And the company ordered the part, and then, they came and replaced the compressor. I believe I filed the claim online and it was easy. But I've done before over the phone filing. It's confusing though to try and get a person over the phone. It takes a while to get through and I go through a bunch of different menus. None of them get to a person for a while, and then, when I finally get a person, they're very helpful.

One of the coils of my electric stove went out so I filed a claim with American Home Shield online and it was fairly easy. From when I filed the claim to when the contractor came out was around a week and a half. The contractor was very polite and very nice and he knew what he was talking about. But I had to reschedule the installment of the piece. He told me that he would have to send the claim to American Home Shield and they would have to order it.

If I could get logged in, I submit my claims online with American Home Shield. But sometime I have login issues, and if I couldn't do it on their website, I need to submit my claim on the phone which takes a long time. So online is much better because I'd be on hold a lot more when I'm on the phone. I had a claim for one toilet upstairs that had a sewage smell coming out of it and we had to keep the door closed the entire time. We have a septic system so we could smell that through it. AHS sent two technicians out for our claim. The first one told us that they would be early in the day between eight and twelve, so my wife took off from work to stay here. But we were called close to twelve and their rep said their techs would be out towards the end of the day. My wife voiced her opinion that we were told it would be earlier but he said that he couldn't help it.

My experience with American Home Shield has been good but I still have an issue with my aerobic system. I talked with American Home Shield's rep about my claim and then I sent them the quotation that the aerobic installer service gave me to correct it. I paid $140 for the option to take care of all the aerobic system but the rep said that they do not cover the septic system and that they just cover my ejection pump on the septic system. Over a period of time, the seals between the different sections going down into the ground to the tank have become unsealed so when it rains hard, the water runs into the tanks. The water pump pumps out the water but the water runs right back in there so it runs almost continuously and they said that it's not anything that the contractor do. The pump did go out and it was replaced so that was good.

I’ve been with AHS for many years and they have bought me a new microwave oven, a dryer, and a ceiling fan. I recently submitted a claim because my bathtub was draining slow. I didn’t have anybody to come out for five days. But when the contractor came, he was on time. I had some remodeling done and the technician said this happens all the time. It got some crud in there when they were working on the lines and we were putting in new fixtures. Eventually, he got the tub draining well.

We had a clogged sink. Submitting a claim to American Home Shield was easy and great. We did it online because it was easier to do. The contractor they sent was great and the sink has been working fine since the repair. I've had AHS for about five years and they're pretty good.

I am seriously considering dropping American Home Shield because every time I have some issues, I would call AHS and fight with them which I couldn’t do anymore. They were trying to get me to sign a two-year contract but we’ve been with them since August of 2004 and have never had issues like the ones we have now. They had people come into our house as if it was their house. They would also tell us that if the guy they sent breaks something, AHS would not be responsible for it, even if they were AHS' subcontractor and not mine. I pay them a monthly fee for them to fix up my appliances. In addition, I contact them via phone 90% of the time and they put me on hold for hours and hours. I’m just sick of it.

We had an air conditioner problem and American Home Shield sent us some company out and said that our coil was bad. We didn’t think the coil was bad so we questioned it but just said okay. Then, they wanted to charge us to fix the coil and they also wanted to charge us extra money to do all kinds of other stuff so we said we didn’t want to do that.

Our refrigerator just stopped working, it burned and I don't know how that happened. We made a phone call to American Home Shield and the contractors who came to check it were fine. They told us it needed to be replaced. My husband dealt with everything with the guy that came to the house and everything was fine with the claim. However, when we reported our dryer being messed up before, the contractor who came said that there was a clog and that it needed to be cleaned, but they couldn't do that for us. We needed to get somebody else. And when we actually moved the dryer, the hose was bent. So, I don't know why they didn't do anything. Also, we called to have some service done on the appliances and it took forever. One time, I was on the phone for almost an hour until I finally got somebody. Those were my disappointments so far. Otherwise, they've been very reliable.

When I submitted a claim to American Home Shield over the phone, my interaction with their representatives was awesome. It was a plumbing issue on my sink and the company that came over was phenomenal. Their people were very courteous and professional. They got the job done within minutes. And since then, I had no issues. Overall, I've always got good service from American Home Shield. All their reps have been good when they spoke to me on the phone. I have sent 10 people to them already, telling them AHS has helped me save money right on repairs. Out of that 10 I sent, some have signed up and used them and they were happy. They have told me that American Home Shield had saved them.

My experience with American Home Shield has been very positive and favorable. I submitted claims over the phone and the experience was straightforward. I haven't had any trouble getting somebody on the line. I may have to wait for a bit but their reps have been very responsive and attentive to my problem. They followed up very quickly and I didn’t have to wait for an inordinate period of time so I was quite pleased with the service.

We had American Home Shield when we bought our house in Morristown six months ago. We had a heating issue there and made a claim to AHS. We usually start submitting the claim online but we go to phone if necessary. Their contractor came within a week of us reporting it and they were out there fairly quickly. The team that set it up was very good, polite, and took care of the issue. They diagnosed that it was something about a switch. It has been working fine and it is better than before. It was not blowing warm air before and it is now. AHS charges more but we are happy with the experience.

Our heat wasn’t working so we went to the computer, typed in American Home Shield in Google, and then submitted a claim. A technician came out fast and he was very awesome, professional, courteous, explained what he was doing, and got the job done. Having a home warranty is very valuable if something goes wrong, and I’ve recommended American Home Shield to quite a few people.

My AC wasn't working and it kept aggravating everybody because it's hot at night. We called American Home Shield and they sent someone out right away. The tech guy came and worked on it, and it worked for awhile. Then it got too cold and it froze up and stopped the other night. He came in yesterday and said something about the unit was no good. He talked to me and explained things to me and my daughter. He did very well, and they're usually right on time. The AHS reps were very nice and I've recommended them to several people.

We keep having problems with our refrigerator so we had to call American Home Shield about three times. Each time, they sent out someone to try to fix the problem and they continued to send someone out until the problem was fixed. We were really satisfied with them. Whenever we have a claim, we usually call them any time of day. We then get to their automated system and we tell them what the problem is. And then, they'd call back in a few hours to tell us that they have someone they have contracted to do whatever the problem is and give us an appointment date. And then, the technician would call us and let us know when they're on their way and then we had to wait. With our refrigerator, they told us that the earliest that they could get out was a week. But we called back and explained to them how important it was that we had our refrigerator. So, they got someone out within a couple of days to fix the problem for us.

My recent claim with American Home Shield was excellent. My dryer is now running fine. I went online to tell about my issue then I got an email the next day. I got a call from the repair facility \and told me that they'd be there on Tuesday. My wife was home when they went here and she said everything went fine. The contractor was very polite and professional. He looked at the machine, did some troubleshooting, knew what was the problem, repaired it, and put it back together. I would definitely recommend AHS to anyone who was looking for a home warranty. Keep up the good work and excellent customer service.

A fan was running all the time on our heaters and we couldn't turn it off. So, we contacted AHS to see if they could come and look at it. We called and left a message then their called us back right away and set the appointment. She was very good. Then the kid came over promptly and he was excellent. He was precise and friendly. He was also knowledgeable and explained everything to us. Plus, he talked to us at our level because we didn't know anything about any thing at all. He took care of everything and was absolutely wonderful. Since he took care of the problem, everything's back to normal and nothing bad has happened to our heaters.

I submitted a claim to American Home Shield for my heating and air conditioning. My hot pump kept going out and I had to call them three or four times to get it straight because one technician put the wire in and according to the third guy when he turned around, he kicked it out. But they finally got it straight and it’s now working. The interactions I’ve had with the reps were good. However, I was very displeased when they could not fix my outside outlet because they said that they had to go underground to get the wiring straight when in actuality, the deck was already up. I’d already taken the deck up and they just had to take it under the deck and it was very convenient.

With American Home Shield, I usually make the claim request online and then they send me the information. The vendor then contacts me and we agree on the time for them to come out. Sometimes we get a good contractor and sometimes we don't. We had a claim with the dryer and the contractors were fine but they didn't repair the dryer to my satisfaction. The machine is drying now but it moves around and makes loud noises. It seems to be worse off than it was before they so-called fixed it and I'm not happy with it.

My husband submitted a claim to American Home Shield for our furnaces and all went very well. American Home Shield handled themselves in a timely manner. We felt confident when they said the contractor would show up, they would. We usually get a 30-minute notice, which we need most of the time, to be sure that we're here and that we do not make the repairman wait on us. We didn't get that this time but we were contacted in time so we certainly were available to let the person in and do the job. Then the service was excellent. The contractor knew exactly what to do and he explained to us some things that had happened with the furnace, which may have been overlooked before. He was the most thorough, most knowledgeable, and the best that we've ever had. Now, things have been functioning probably the best they ever have. The entire experience was done most effectively.

We submitted a claim to American Home Shield for our drain and the plumber who came out was nice. He said the same thing our septic guy did, which was not what we wanted to hear, but it was accurate. We were crossing our fingers it would be something covered. We didn't think it would be. The only thing that needs to be improved would be the process of getting through on the phone. My mom has dealt with AHS more and she has had a hard time being able to get through on the phone. The online stuff is all well and good but she's not much of a computer person.

The main water heater failed on a rental and although it's always easy to open a claim, it took a lot longer than expected to get the situation resolved. There was some confusion on the water heater because it’s hooked up to solar but it’s not any type of special water heater. It just has a solar panel on the roof. I initially sent out Just Plumbing but the guy couldn't do the work and ended up going out there to take pictures. But he told me what was going on. It was a water heater failure and he also gave me a number to the place that came out and did the dry-out. They came, cut the hose in the wall and dried it all out. They were helpful that way but I kept getting the runaround as far as getting it fixed and I talked to a lot of people to get it resolved.

The ice cubes in my refrigerator would stop in the chute and then melt all over the floor. I filled a claim by phone and it went okay. The guy who came over for the fridge was able to fix it. In the process, I asked about two other claims and they weren't satisfactory. One was regarding the wiring and controller of my large spa outside. My interpretation of the contract says that it was covered and they said that it was covered when I called four months ago. However, this time they said that it wasn’t covered. I'm unhappy about that and I'd be calling back to speak with a different person who might give me a different answer.

Leak was coming from my Jacuzzi tub in my bathroom down into the living room. The contractor suggested to us what we probably should do so that the problem won’t happen again. So we went to the store, bought caulk, and did what he told us to do. We put caulking again where the base of the Jacuzzi tub meets the floor. He said the water probably was feeding to those small cracks. It needed to be re-caulked. And, so far, we haven’t had that issue anymore. Hopefully, what he said to do really works. However, I hate that the price went up. I joined American Home Shield in 2014 and when someone would come out, I only had to pay $60. Now it went up to $75.

I used American Home Shield for rekeying the house. I set up the appointment online and I also talked to a person who told me where I can sign up the appointment. It was a pretty simple and easy process. I went to the AHS website and ordered someone to come out here. I put in my contract number for the house and that's how they knew that I am covered by American Home Shield. Then, I just put the date. When the guy came out here to rekey the house, he was very thorough and pretty much did it like nothing happened. AHS is good.

When I bought my house, the seller bought American Home Shield for me. They came to rekey my doors and it was good. I submitted that claim over the phone and they contacted me via email before they came out and let me know they were coming. My sister-in-law was there when they rekeyed it and she said they were very nice, really quick, and very informative. They also checked in after they got through and made sure everything was okay. I’m pleased with their service. And when my AHS expired, I went ahead and renewed part of it so that I could get some help with some of my big repairs if I needed it.

I had somebody from AHS come out to check the heater in the house. When I called, it was a long wait time to talk to somebody, so I did it online which was very easy. Within 5 minutes they called me back, set up an appointment and the contractor came the next day, which was quick. He came the time that I wanted the contractor to come and worked with me. He was very good and very thorough. He solved my problem right away and the heater was working. He didn’t need any equipment and fixed the sensor within the heater itself. I've been with AHS for five years now and would tell my friends that it isn't expensive. AHS is good in hiring the service people to come out. Every time I’ve used them, it has been a good experience.

I have been with American Home Shield for probably 10 years. I mostly file claims over the phone. My daughter would do it online if the call volume was too high because one time I must have sat on the phone for two hours not realizing I had the phone down. I was watching a movie and nobody ever came on the phone, so we ended up doing it online that day. But with the online issue, once I wanted some heating services done, and we punched the wrong thing. What happened was the guy who came out and serviced said he was coming to check the air conditioner and I didn't need air conditioning in November. I needed heating. Had I known that, I would not have let him into my house to do the service. I still had to pay for something I didn’t need. That was the only problem I had with that. That’s why I prefer to call as I can talk to someone, but I just don’t like the wait time.

I generally find AHS very, very hard to deal with. It takes several phone calls and up to several hours to sort things out. I had I think an issue last year. Our air conditioner failed and I asked about getting money so that I can upgrade the system because what they were offering wasn’t really a great long term option. And just dealing with them on that is terribly not helpful. And the amounts that they offer were really not good. If it weren’t for the fact that I’m an absentee landlord in a different state from my property, I wouldn’t use them. And quite often, the quality of the people that they send is not good. And the people seem to overcharge. If something ends up being an item that is not covered or is covered partially, the people that we have to deal with are not what I would choose myself.

The contractor AHS sent in our most recent claim was good. He brought a shower head and installed it. The one I had was leaking and broken and had to be replaced. I wanted a shower head with a spray on it and that little knob on the end where the spray is is very small and my wife doesn't favor that. She likes that rainfall shower head and I wanted an attachment because being not as young as I used to be, I can’t bend over like before. My wife discussed it with them. She was hoping to get a little larger one but the contractor said they brought the largest one they had. They wouldn't be able to do it. They said they couldn’t do anything unless we start over. Despite that experience, I'll recommend AHS. We've been with them for about a year now.

The first time I contacted AHS about my plumbing problems I did it online. The contractors had to come back so I picked up the phone and called AHS. But you have to call early in the morning, otherwise you'll be on hold for hours. The contractors have all been competent. I’ve been with AHS for a long time and they've been great. Moreover they do what they say they’re going to do.

The first time I submitted a claim to American Home Shield, my experience was awful. We were a brand new customer and we didn't have an account number. We couldn't use the internet because we didn't have the contract number. So, we had to use the phone and we called the 800 number, but it took us hours. In fact, it took us two days to reach somebody on the phone. The phone is just awful. But once we got an account number and we could use the internet, it was a piece of cake. My interaction with their rep was okay when I reached them. However, it took a couple of days before somebody came. It was four days the first time but it has been a little better, like two days since we used the internet.

The drum of our washing machine was turning but the American Home Shield technician realized that the water wasn’t pumping out and that was what’s causing it. I made a call when I filed a claim and the rep was very polite. I like the technician that they sent out. He's done work for me before so I felt I've established a relationship with him. It's nice when you get used to somebody, there's a familiarity there. So, that just feels right, it feels good, instead of constantly having different strangers come to your house. He knows exactly what to do, finds it, and fixes it.

Usually I've been satisfied with American Home Shield, but some of the vendors that they have are not quite on top of things. The last issue I had was plumbing and they sent a plumber out. He said he fixed the issue, but I'm beginning to have the same issue again. So I called AHS today to let them know that. Then the time before that, I had one for my furnace. The tech came out and they needed to add a pipe. They needed to get approval from American Home Shield and AHS gave it, but I can't get the tech to come and finish up the job and I haven't heard anything back. BestWay Mechanical did the plumbing, and they handled the furnace as well. It's been very difficult to reach the division that does the furnace work. They don’t answer the phone and you can't leave a message.

There was an electrical short in my stove recently and I called American Home Shield and submitted the claim. The rep handled the claim and treated me professionally. The contractor who came out was professional too and he solved the problem. I would recommend American Home Shield.

My HVAC went out and it was one of the coldest days of the year. But it took about three weeks from the time that I turned the request in before I had heat again. I called back American Home Shield after a week. Initially, it was about a week before the contractor came out. And then, bad weather hit and I could understand that, so it was another week before they came out. When they did come out, they found out that the motherboard was burnt out and it took another week to get that. And then they replaced it.

I submitted a claim with American Home Shield about a plumbing issue and my experience with them was excellent. I made an appointment and I got a fast reply. The plumbing has been working well since the repair. Everything is perfect and good with American Home Shield and I definitely recommend to get them.

I've had a good experience with American Home Shield and all the contractors that have come out so far. Recently my dryer broke down, and the techs came right out and fixed it. I usually have to call it in because the list online isn't as inclusive as it could be. The only thing that was difficult was when my furnace went out. The cost of stuff was cheaper than getting a new furnace but it was still a cost. When it came to replacing something like that, the cost ended up being more than I thought it would be with a replacement. Also, AHS changed my policy because my water softener used to be included, but I called concerning it and I found out that it wasn’t included anymore. I don't know how they ended up changing things 'cause I thought it was an automatic renewal.

When I submitted a claim to American Home Shield for my dishwasher, I did it over the phone and the rep I spoke with was friendly. I had a good experience as well with the contractors who came out and got the dishwasher fixed. However, I left AHS because I don’t like that I pay the monthly and then I still have to pay to have them come out.

I had several electrical problems and American Home Shield fixed them both. I called them to submit the claim and they found an electrician. Then, they contacted me and came to do their business the next day. The contractors that came to the house were good and on time. They did their job and fixed the issue. I've been with AHS for four years and I've never had a problem with them, although other people said that they had. I have plumbing issues and the plumber will come out to my house on Tuesday to fix that. I called AHS and the plumber called me within an hour and a half and we made an appointment. But they need more operators because I had to wait on the phone for a long time. Other than that, AHS was great.

We had a stoppage. I filed the claim online because I couldn't get through to the company. A tech came, went under the sink, stuck something down and said it was all fixed. It wasn't all fixed because when we ran the water for a little while, it started backing up in both sinks. So I bought Drain-O and tried to fix it myself. It didn't work so I called up to have another company come out again because I didn't trust the previous guy. But from what I was told, American Home Shield's policy is to send the same company out. The same guy came out and tried to snake it, but it didn't work. He told me they have to go in through the roof but they don't do that. My husband said, "Forget about this. I'm calling Roto-Rooter." Someone came with a professional snake and everything was fixed $305 later.

I’ve been with American Home Shield for 18 years now and it’s been a great experience. But I spend too much time on hold. They can work on the call center. I guess a lot of people called in when they had the ice storm on the East Coast. But we’re here on the West Coast and we were waiting for an hour and a half on hold. But once we get through, the interactions are always great. The website is also very user-friendly and that’s really nice. Plus, the contractors have been great. I would recommend AHS to others.

I got the dual air conditioning and furnaces, and the one for downstairs was freezing up. We called AHS to make a claim but we couldn’t get through on the telephone. The wait time was at least an hour and we had to go online to get it done. Their website was very smooth to navigate, and submitting the claim was very quick to do. But I could not type in a comment to request the previous contractor that we had and I had to take whoever AHS sent me. Piedmont, our previous contractor, was outstanding and knew what they were doing. They called me and told me that they were on their way. They found the problem in 15 minutes, ordered the electrical panel and in three days, they came back and put it on. Everything was up and running well, and I would like to get them back.

I have been using American Home Shield on and off for 10 years. I have an older house and I had to use them several times. The first time I had them they were kind of a pain. But this was a long time ago and they have made a lot of improvement since then. Every time I've had to use them they've been great. Recently my hot water heater had stopped working. So I submitted a claim online and their website is easy to use. The first contractor that was sent out wasn't propane certified and my hot water heater had run out of propane. But as soon as I called them and let them know that we needed a different person they got right on to it and found me another plumber within just a couple of hours. They ended up replacing the hot water heater and since then it has been working very well.

I've had two heating problems and I submitted a claim to AHS for both of them. One was a rental property and the other one was my home and both of them happened around the same time. One of them went extremely well and they handled it right away. However, I had a big time issue with the other one. All I needed was a thermostat replaced. I put the request in back in November and it did not get handled until two weeks ago. The experience was terrible. I've been with them for a while, so I wasn't that taken aback. I don't think the request got to the vendor initially. And then, when it went to the vendor, that particular vendor came out just to look and I never heard from him again.

I have recently purchased new house. I purchased American Home Shield (AHS) home warranty to protect myself against any unforeseen issues. Recently we have discovered that our house plumbing in utility was incorrectly installed and it was releasing Methane gas into our house. We have immediately contacted our Home Warranty to help us resolve this issue. After paying our $100 plumber deductible, plumber indicated that our two utility drains do not have correct traps installed. AHS is now refusing to pay for the plumbing repair indicated that the drains are not there and they do not install new drains. Currently I am in process of taking AHS to court. I would not recommend anyone to use this company.

Last month, we smelled a hint of natural gas odor and called our utility company to check it out. They found a leak in our furnace valve. This was during a brutal cold spell. Scheduling with the AHS-assigned contractor was easy enough, although we had to wait a day - we survived with space heaters and electric blankets. When he came out, he took a quick look and very casually said, "yeah, it's done" (or something close to that). He told me he had "like 15 jobs" ahead of me, and that once AHS called me, I should ask them about "cashing out". Sure enough, when AHS called me, they informed me that the HVAC guy had asked that the completion date on the job be extended to January 19th. That would be two weeks and the temps were in the teens. So, I asked about the "cashing out" option. This call was coming to me Friday evening and the "cash out" people were gone and wouldn't be calling me back for 24-48 hours... starting Monday!

We’ve had AHS since we purchased our home in May, and when our garbage disposal quit working, my husband called to make a claim. We were completely satisfied with the contractor that came out and the garbage disposal has been working wonderfully since the repair. Working with AHS has been great and having the warranty gives us peace of mind. If I wake up and my furnace goes out, I don’t have to worry. I can just call AHS. We’re very satisfied with our experience with them and I've referred them to my sister.

My pool motor had been going out for awhile and the last time I called in to submit a claim, American Home had me set a service request. However, when the service person came out, they said that according to the contract with American Home Shield, they couldn't do anything about it until the motor is dead so I had to pay the service fee. It taught me a lesson that I need to dig a little deeper before I schedule a service request. When my pool motor went out again, I called in to submit the claim as opposed to doing it online because I want to make sure the item was covered and the rep whom I talked with was helpful.

The heating unit stopped working. We had to call American Home Shield to get them to okay Total Air to come, and the reps from American Home Shield were very good about getting all of the information and giving their names. They were very courteous about getting this help through. However, we had to keep calling and the contractor came and came and came and did what they could. It worked for maybe a day and a half each of the three times that they came.

When the dishwasher wouldn't drain, I submitted a claim online which was easy and it took a minute. The contractors they sent, I've had them before for other claims and they were good. Since the repair, the dishwasher is working good. I've been with American Home Shield for five years and it's nice to have their service available for me. They are a lifesaver in terms of taking stress off of me when I have a problem. They're a great company to work with and they always send really good contractors to support whatever is broken in my house. So, I'm very happy with them.

I was not getting enough heat in my room. I called American Home Shield and the rep was good. The contractor who came over and checked it was also good. He basically said there was no problem. It was just the layout of my house. But sometimes it’s hard to get all of them when you need it.

The warranty came with the sale of the house and I had it for one year. I only had two claims with them the whole time and they were against the same air conditioner as it wasn’t cooling. Submitting the claim went well. I just gave AHS a call and within a day or two, the technician was here. The guy fixed it and the AC was cooling right after then that he got here.

American Home Shield has been very good. The boiler went out and it was not working properly. They sent out a guy who did the boiler also went up in the attic and was checking out the unit itself to make sure that the thermostats were connecting together with the boiler thermostat and the air handler thermostat. He noticed a problem so he said to call AHS back. We called to get another schedule and now they've gone ahead. Now, there are some repair parts they got to put on the air handler, and the thermostat is working great and so is the other thing, too - the boiler is working good. They've got to come out one more time, but other than that, everything is fine.

The refrigerator was icing up and water was forming at the bottom of it. When filing a claim with American Home Shield, they're a little hard to get a hold of both on the internet or by phone. I've been on hold for an hour and a half and I won't do it anymore. I refuse to stay on hold that long. It doesn’t matter what time of day I try to do that. It's still very hard to get through to them.

We called American Home Shield for a leaking roof. The claims rep was professional and the contractor came almost like the next day. He was nice because I've dealt with them several times before and he was able to point out to me that it was a roof issue. He gave me a good idea of what was happening. He basically told me that I need to call a roofer and left. I had paid $75 and he said to call back into American Home Shield to see if I could get a refund. The warranty is useful when something is broken but the money you're paying when you're not fixing anything it seems like a waste of money. I've had American Home Shield for 8 years and I told my friends in the past that it's good to have one but they were kind of hesitant because of the price.

The washing machine wasn’t spinning properly for about two months. So I filed a claim to AHS over the phone and it was quick and very to the point. They knew exactly what I needed done. They told me when the person would be calling. My interaction with the claim representatives at AHS was flawless. They were very helpful. The contractor called on point, the day they said he would call. He came, and within 20 minutes he was finished. He was knowledgeable in his craft. He knew exactly what it was about five minutes into taking the front off. The washing machine is working much better know and I don’t have to go to the laundromat. The quality of work performed by the contractors AHS sent has always been excellent.

My most recent claim with American Home Shield was due to a furnace issue and I was a little upset with the contractor. It was cold as heck and they really didn’t come to see what the actual issue was. They could’ve just done that and found out if they had to order parts or not. Instead, he called and told me, “Oh, the warehouse is closed. I shouldn’t come out there to check on your furnace. I have to do that when they open up.” Even if he had to still order parts, I would have liked for him to come out there and see what the heck is going on. It may be something that he could fix quickly. And if it wasn't, at least he was out there to see what the issue was instead of having us sitting in limbo and freezing.

I had issues with my two ovens, so I submitted a claim with American Home Shield. And then, one of the ovens freaked out again beyond the callback period, but AHS recognized that it was all screwed up, and that the delay was caused by the shipping of the parts because they were back ordered. So, they decided to call it within the 60-day window, and accommodated me for that. The part they ordered out arrived, and SEARS came out and fixed my oven. They rebuilt the little unit where my clock is on my oven, instead of giving me a new one. It was perfect. Things break, and if I my oven went out and I didn’t have AHS, I would probably use two to three weeks looking into where I’d get my new oven. AHS is well-worth the money, and I wouldn’t own my home without it.

American Home Shield's response is usually pretty quick. I'll call and tell them what our problem is and they would tell us when we're going to hear from somebody. Our most recent claim was for a very old refrigerator. It was in the house when we bought the house and had no problems with it until we started noticing water leaking inside it. My husband called and a day later, the appliance man came. He took a look and estimated that the refrigerator was about 30 years old. He also said it was so old it could not be repaired. We were treated very well and respectfully by the contractors they sent and it went very well.

I recently filed a claim online with American Home Shield for the heater. Their online site was self-explanatory and very user-friendly. What made the service very convenient was that they charged me during or after I made the service request and this was handled automatically, so I didn’t have to worry about giving the contractor a check or a credit card. The technicians were very courteous and helpful when they came out. They got the heater fixed and it has been working great since then. I'm very satisfied with Home Shield. They've been great and I highly recommend them.