American Home Shield Reviews

The knob on my kitchen faucet, to spray the water with, was loose and caused a leak in my faucet. The water was draining in some of my cabinets and messed up my thing. And the faucet in my bathroom upstairs was clogging up. The plumber from Drain Go came and did something that unclogged it. But the two downstairs, he did a couple of months ago, but now, it's starting to clog up again. I need them to come back, but it's okay for now. I am gonna deal with that after Christmas.

My first experience submitting a claim to American Home Shield was difficult because English was a second language for the people I talked to. I had a hard time understanding them. With my recent claim for a water heater that burst, I had a Native American speaker. I submitted a plumbing claim on a Friday and AHS' contractor, Accurate Plumbing Solutions, was at my place by Monday. I was happy with their service. The guy who came out had a lot of experience and he knew what he was doing. He even showed me how to fix my sink while he was there. Things have been fine since the repair. I have since recommended Accurate to my neighbor across the street.

Our water heater went out so I contacted American Home Shield the same day and put in a request for service. I was contacted the same day by the service provider Tao Home Construction and we were able to get someone out that evening within 15 to 20 minutes. He told me his name was Max and he did a wonderful job. He had the problem diagnosed, repaired, and was on his way. He was really a nice guy. So, everything got fixed, they did not have to replace the water heater at this time, and it was a really good experience.

I called for my shower that was clogged and someone was sent out about a day after. He was from AJ Bono Plumbing and he was very professional. The shower is unclogged now, but I have a leak underneath. However, Home Shield has said they’re not responsible for that.

When I bought the place, I was worried about unforeseen problems and got American Home Shield. When I had an issue with my central heating, they sent Piedmont Mechanical Contractors. They were great and fixed it in about 45 minutes.

American Home Shield's reps did a good job when I submitted a claim for my AC tune-up. Their contractor, AMS of South, was okay too. Everything is pretty good with the AC.

I had a claim for clogged drains in the bathroom. A & M Plumbing was very professional, and they introduced themselves and shook hands before they ever came in the house. Everything has been working fine since they came out. Overall, American Home Shield was very professional and speedy.

Every time I've needed something, the service time at American Home Shield has been very quick. Weatherwise came out recently and once we figured out what was going on, it went well. The motor had died, so the tech replaced the motor. It was a little bit tricky getting the service guy into the location where the water heater was 'cause it's in the attic, but otherwise, I was very satisfied.

We've been a customer of American Home Shield for five years now and they've been very responsive. That’s why we have continued to partner with them. They sent a technician out when the AC was not heating up, and he looked at it and ordered a part. It took us a couple of days, but he came promptly and fixed it. I’m very happy with the overall service.

My stove caught on fire into the electrical. I’ve been having so many problem with that stove. The electrical people AHS sent were there less than a hour to assess the problem, and then the appliance man came and he spent less than a hour and found out that it wasn’t repairable. So AHS replaced it. They didn’t take long. It was approximately about two weeks before everything was finalized. The installation team called me around 9:00, and they had it in before 12:00 o’clock that day. When I got home at lunchtime they had already finished putting the stove in. Everything was cleaned up, and they left the instruction for my appliance. Everything went very well. I have AHS for 14 years now, and everything that have happened with me they have repaired and replaced. I’m completely satisfied with them.

I had used American Home Shield before when I owned a home in Bakersville, California, and then I got them again since the beginning of October. For my latest claim, the microwave just stopped working. The guy who was assigned to come out texted and let us know that he was on his way. And when he got there, he explained to us what was going on with the microwave. It was some electrical issue. He seemed very knowledgeable and he got the problem resolved very quickly. I was perfectly happy with the experience.

There were some buckling tiles in our shower and a gentleman from Advanced came out. He was professional, all the way, and he seemed to know what he was doing and what he was talking about. The issue was that the valve where you turn the water on and off was leaking on the inside. He replaced that and he had to replace the handle because there had been so much moisture in there, it just corroded and melted to the actual valve itself.

AHS' contractor, United Air Temp, was late. They took their time when they could have been at my place sooner. Plus, the work is still not done and they're waiting on some part. With AHS, customer service has been okay but they've been nothing special. For this claim, I ended up paying $1,200 out of my pocket while I had insurance. I had to pay $100 for their contractor to come in as well. AHS has a fine line in their contract making me responsible for buying the gas of my compressor. They know the gas costs $150 a pound and they put that they would cover only $10 per pound in the contract. They need to inform the customers of that. I would not recommend them to a friend.

My dad's had American Home Shield for about eight years, and he recommended them to me and I'm glad that I went with them. They sent good people who did everything they said they were gonna do. And most of the time it was always on a very timely manner. Sometimes I may have to wait a week, and when an appliance is not working, a week may not be what you wanna hear, but most of the time it was very good service. Recently they sent a technician from Family AC Service Solutions and he was very helpful. He made recommendations and got everything going.

We've used American Home Shield several times and each time it's been quick, easy and they've taken care of what we needed to have taken care of. HTG took care of my furnace recently and everything went great. The tech arrived on time and he got it fixed pretty quickly. Identified what the issue was and didn't leave anything behind, and everything's been working great ever since.

I submit claims both online and over the phone and the reps do everything they can to help. My experience has always been good and I'm satisfied with everything. Recently, the technicians did a good job and said when they were coming. They were very professional, and I couldn't be any happier. I’ve been with American Home Shield on another house that I owned in town and I had good service then.

When Integrity Appliance came out, they determined what the problem was and that they needed to order parts. The thing they came out to look at was over 20 years old and they're trying to find if they can get the parts. I was told that they would find out whether the parts were available and then they would contact AHS to tell them how much the parts were if they could be found. Then AHS would be contacting me.

The contractor that AHS sent was great. He was very personable and very knowledgeable of what he was dealing with with my refrigerator, and he was just a nice person. However, I was without a refrigerator for over two weeks. That's the process I didn't like. After it was deemed to be replaced, it took him a while to figure out how much they were gonna replace it for. Then they let me know what that was. I went and bought one myself, then I had to be reimbursed, and then I had to wait another 10 to 12 days for that.

My dishwasher was not working properly and was not draining. The guy told me to email it and do a claim. Sears, the contractor, was terrible. They came out, looked at my dishwasher, and told me that I needed a new one. My dishwasher is only two years old and it is not cheap, and he told me that he thought the motor was burned up, and so he made a request. Then, I called AHS and I did not realize that I had to wait 90 days. So, they told me they would reimburse me $150. Then when I sent the claim in to them, the gentleman yesterday told me I am only reimbursing me $120. I said, "That's not what they said." They said it was because of labor, but I said my total cost was over $200, $120 for the labor and I have $72 for parts. And it was not the drain line, it was the drain pump. The guy put a new drain pump on it, and it has worked fine.

I'm worried about things breaking in my house so I got AHS. The website has been super easy to use. They email me a status update. I go in and select what service I need and then give my credit card number for the co-pay. And then, it confirms all that and then after the problem has been assigned to someone, it would say that, "Your repair has been assigned" and it tells me what company. The team there is responsive. And I've always been sent decent contractors. No one creepy. They've been really good about coming and scheduling. They come for the initial visit and see the problem and then they schedule the service. And no one's been odd about working with us because it's through American Home Shield.

I’ve had home warranties before and had problems with them but my first experience with American Home Shield was excellent. They have a quick turnaround, so that was good. Plumbington was there within two days since I called the claim in and they were timely, polite and professional. They quickly analyzed the problem and they were going to have a replacement of the garbage disposal within the same day. They picked it up, came back late that same evening and installed it, so I’m extremely pleased with them.

The contractors have been good. When we had a plumbing issue, the contractor was polite and they got everything taken care of when they came out. But we had a company one time, and the tech came and then he never came back. I had to call them, and they had to send somebody else. But as far as American Home Shield, I don’t have any problem with them. They do what they say they’re gonna do.

My tub wasn't draining. AA Plumbing came out immediately after I submitted a claim for it to American Home Shield. The tech was great, professional, and did what he needed to do. Everything is going good now with the tub.

The rear right burner was only firing but not getting gas. I called in a claim -- as usual, it was a follow-up call. I called American Home Shield's number and got through the initial screening. They came in, they put that part in, and then shortly after, the back burner wasn't working. The gentleman came out, took some things apart, and put them back together. Then, it has been working fine. The contractors' service was excellent. Prior to the repair, it was part of the stove we couldn't use, but since the repair, it's been totally remedied. Everyone I've had to speak to at American Home Shield has been very congenial, pleasant, and wanting to help. So, that was excellent. It's an amazing service, and it gives you the confidence that you can get unforeseen problems resolved quickly. The Lane Appliance company was very efficient, too. Everything went as you would hope.

The temperature of our refrigerator was going very high. Sometimes, up to 70 degrees, which spoiled some of our food. But I know that the food was covered by AHS. They sent two group of technicians here. The first one did not show up on the appointment. I complained. He called the American Home Shield that I cancelled the appointment, which was not true. And then, another company came here and they showed up to my house two times. They said that AHS doesn’t pay for the clean up and that I have to pay it. I said, “Okay. Do it.” Because I didn’t want the refrigerator to stay the same. With that, he charged me $90 and my refrigerator was not fixed.

We've had nothing but great success with American Home Shield. We've had three claims, so far, and their response time is fantastic. There were difficulties with the service techs, but that's nothing to do with American Home Shield. It was more with the parts than anything else. We recently did a claim because the kitchen sink was plugged up. A guy from Summit Plumbing came in and we shot the breeze for a little bit as he was getting everything ready. He got underneath the sink, looked at it, went on and got the snake. We were talking jovially and just having a good old time, and he ran the snake down, got it unplugged and then we were done. It was the proper tool and proper job, and everything worked.

I've been with American Home Shield for over 40 years now and I've had no problems with anybody that they've sent out. I filed a claim when the igniter was bad and Advanced Heating & AC came out. That went pretty good. They came in and changed out the igniter.

We’ve had a lot of issues with our house so having a home warranty is good so far. I have a claim in with American Home Shield for a plumber ‘cause we aren’t getting hot water out of our kitchen sink and we have an instant water heater that isn’t working. Also, we have a wine refrigerator that isn’t working, a trash compactor that isn’t working, a gas grill that isn’t working and a fireplace that we can’t turn on, and none of those are covered. So, I’m kinda iffy on this whole thing. If more stuff were covered, I’d be more happy. We’re new to the area and I don’t even know who to call for any of those stuff. However, our first claim was getting a new key lock and C&D Lock and Security was sent out. The tech was very nice and everything went really well. We're really happy with our new locks.

I bought my first house in 1990 and I had that house for 14 years, then I moved into my current home in 2004. Initially, I had the American Home Shield attached to my mortgage but somehow, it got dis-attached and I had to restart it again. Still, I've had American Home Shield for almost 30 years now and I continue to renew. Primarily, when something breaks, I call them up and they find the person that needs to come out and fix whatever is the problem. If I had to do it myself, then I would have to search to find someone to actually do the work. Also, another reason would be the coverage. Recently, I had an issue with the garage door. The door itself was not covered, so I had to pay for the repair associated with the door and then the stuff about the opener. The base problem was the spring right above the door which is the mechanism that opens it. The tech from Holiday Home repair repaired and fixed everything that needs to be fixed.

Signing up with American Home Shield was easy. Since going with them, their contractors have been good with calling back and scheduling appointments. One time, the lever in the shower which I turn for the water to go hot/cold was not working. The water wouldn't turn off all the way. I submitted a claim and City Plumbing came out. The plumber called when he was about 30 minutes away. He got to our place and had the problem fixed within 30 minutes.

I made the claim for the AC and within a good five minutes I received a message saying that someone would contact me in 24 to 48 hours. I received the call 10 minutes later, and within two or three hours, the representative was out, the problem was fixed, and I haven’t had anymore issues. The tech also educated me on maintaining the unit. He did an amazing job. He said the issue was the motor, and that it was a very costly job. It was my first time using Home Shield, and not having to pay for part and not having to be stressed on finding a company to come out, worked out very well for me.

We moved and the people that we bought the house from were the ones that paid for the American Home Shield warranty. My first claim with them was regarding a rekey and it went fine. I filed a claim online and the process was easy. The contractor that came out was very professional. It took him 45 minutes to complete the task.

The garage doors have a sensor, the little lighting system at the bottom to keep you from closing the door on somebody. The sensor was messed up and I tried the usual thing like wiggling the wires. It was a simple fix, but I decided I did not want to mess with it because I might make it worse. I contacted American Home Shield through their website. Submitting the claim online was fairly easy and simple, but I was surprised at how little they asked.

We've had American Home Shield for two years now. It came with the house when we bought it so we kept it. We had a claim the first year and we had heard of other people having issues with the houses in our neighborhood. I would rather have the insurance and fall back on that rather than getting totally surprised. So far, my experience with AHS has been as I would expect. But I wish the turnaround time isn't quite as long. They are quick to assign a contractor but I always call the contractor instead of waiting for them to call me to make sure that I get on their calendar. There is also the process of having to go back and confirm with American Home Shield. I understand that they have to get approval but there was an instance when it was 29 degrees when our heat went out the first time.

The pool heater wasn’t working, and I had to go online to submit a claim but the website really sucked. It said it didn’t have my information, and it was hard to do the claim online. So I then had to call somebody, and there were silly prompts that I had to go through but when I finally got to someone, it was okay. But they could make it easier to request a service, like having a mobile app. It’s hard to follow all of the policies. You try to get stuff fixed and they have to go through all of the policies. It’s a lot of paperwork. But the contractor who came out was fine. He had to come a second time because it wasn’t fixed correctly the first time.

I called AHS in September about my washer and dryer. Dryer was fixed timely and works. However they did not fix the washer, needed 2 more parts (contractor stated they would be hard to find. December 3rd and still not fixed!!! AHS says contractor has parts since October 19th but he will not return their calls or mine. AHS just keeps apologizing and calling the contractor again. Then they state, "We need to send to parts dept and contractor relations." 3 weeks later STILL not having any communication except when I call everyday. 2 supervisors are involved but they dont call back either. I have reported the contractor to BBB and will give AHS another few weeks to fix my washer or give me my monies back. So far $100 deductible plus 4 months of payments. I could have bought a new washer by now and dont get me started on trips and cost time spent at laundromat. SOMEONE PLEASE FIX MY WASHER AND RESOLVE THIS!

It has been very easy to get through to American Home Shield. They’ve been great, very helpful and they answered any questions I had.

Due to the Consumer Affairs posting, AHS had a very professional customer service agent reach out to me and rectify the situation. I was very satisfied with the resolution and I now intend to keep my AHS account active as it has been very helpful for many years. I am keeping the review at 3 stars because I am still dissatisfied that the assistance from Consumer Affairs was required to drive resolution.

I am submitting this review due to my displeasure for the service I have repeatedly received from this company. If you need anything big (A/C, Washer or Dryer) they take extremely long to get your appliance Fixed. Back in 2013 my A/C went out in Aug. I live in Texas. It was extremely hot and it took them 3 weeks to repair my A/C. I put in a service request on 10/23/19 for my washer to get repaired. It is now 12/3 and they are finally trying to fix it because it takes AHS FOREVER to send parts. Their communications is ridiculous. The only way you find anything out is if you continually call them and keep getting told different things by different "customer service reps". The parts department is a joke! They don't know what expedite means and refuse to try and help you get your parts in a timely manner.

We had a gas furnace that went out and it was making a lot of clanging noise. Submitting the claim was a very good experience and someone from Mainline Plumbing came out the next day. The contractor performed very good work and was very nice. He had to come back out 2 days later with the part and install it. It was a big wheel, like a drum beside the heater, that was repaired. So, the experience went very well.

Using AHS' website was easy when putting a claim in online.

I've been a customer of American Home Shield for 30 years. We stopped for a while during Katrina, and then we signed back when we came back home. I go online to submit a claim, but lately, I've been having to speak with someone because there has been problems that I couldn’t solve by going online. It was a little more extensive that I have to explain stuff. And it normally takes a couple of days to send someone out. There were two different techs from Express Appliance that came out to fix our refrigerator. Both of them were very professional and very helpful. But the last guy who was a senior tech was able to pinpoint the problem after many tries. He got on the phone with GE, did a troubleshooting and he was able to find out what exactly was going on. The refrigerator is working perfectly now.

American Home Shield has been easy to work with and they have always taken care of what I needed to have done. I prefer submitting claims over the phone with an agent, and I have had only positive response with them. They do a very good job and it seems they are very knowledgeable of what they need to have done and how it needs to be done. I have had appliances and electrical problems that they have helped solve in the past.

My recent claim experience with American Home Shield was fantastic. My AC didn’t sound right and after I submitted a claim, the contractor was here the next day. I’ve dealt with other home warranty companies before. One that shall remain nameless takes a minimum of 15 days to show up and if they have to order a part, it’s another 15 days. The contractor who came was very professional, pleasant, personable, and thorough. He explained what was happening and what the fix was. And he did a very nice job.

AHS sent out an email about having the furnace inspected. So, we asked to have our furnace inspected. AHS wanted us to use a contractor out of Iowa City. In the email that they had originally sent about getting the furnace inspected, it was for $100. The one from Iowa City wanted 125. So, we said why have somebody come 45 to 50 miles when we’ve got somebody 5 miles away. We then asked if we could have Affordable Heating, which we've used before in a previous home and we were pleased with, and AHS said no problem. When the technician came out here, he said replacing the parts was going to be hard to do because the furnace was older. When he went and dug in deeper, he said that we were leaking emissions, a slow leak. So, we got it replaced.

I submitted a claim to AHS for my microwave door that was broken. They sent AG Appliance and Repair and everything was great. Things have been perfect since they came out.

The contractor that came for our refrigerator was great. Everything's fine since the repair.

When it got cold and I turned on the heat, it kept kicking the breaker. The contractor came out and told me that it was the motor in the heating unit. It took them three days to fix it and I'm very satisfied with the time frame. It was my first claim with American Home Shield and the process was very easy. I'm glad I got it for my heater. A friend of ours had it and said that it was really inexpensive. I thought I'd try it and wasn't under a contract, but I'll keep it now.

We had a problem where half of our house didn't have electricity and the circuit breaker box was making a popping, sizzling sound. The only way to stop that is by physically turning off the electricity. When we opened up the box, one of the switches was about to come off. So, the hazard would've been in a short circuit which would've likely caused some damage, if not, a fire. We submitted a claim through the American Home Shield website, which was to R and R Electric, but it ended up being horrible service and we got no phone call back. It was also annoying because one of the ladies at American Home Shield shut the phone call on me. But once I got a better representative, things went really well. They set up a claim and said they have four hours to find me an alternate contractor. We then got CARE Facility and they got the job done.

My girlfriend has a property which she rents out and she didn't want the stress of anything broken. So, she got American Home Shield and believed it would solve all the problems. I thought it was fantastic. An hour after I submitted the claim for the furnace that wasn't producing heat, the contractor called and said he could be there by six. It was incredibly fast. It was the day before Thanksgiving and I didn’t think it was gonna be done until Monday afterwards. I was super impressed. The contractor was super friendly and professional. He diagnosed the problem right away and was able to fix it. It’s also very easy to navigate the website of AHS. I’m looking into getting the same protection plan for my house.

I've used American Home Shield for a while, and it was a young man who works for me who told me that he uses them, so I started using them too. I always submit a claim on the phone, and this claim was handled so quickly. I put the call in and went back to work. I was home for lunch, and then they called saying that the contractor A-1 Plumbing was in town and was on their way. The young man was polite, efficient and quick -- just the way a business should be taken care of. I was very impressed. We thought it might be more, but he went to work on it and fixed it perfectly. Since then, it hasn't leaked a drop.

American Home Shield's online site is a piece of cake to navigate. I signed up on a Friday to have our new home purchase rekeyed and heard back from them on Tuesday. The guy worked very well with us and came out on the day that he contacted us. He had to rekey four locks and it went very smoothly. There was one lock that we weren’t sure about, but he said he could make it happen. And I got four copies with no extra charge. He was excellent.

The first time I submitted a claim was a little difficult because I did not understand that I had that $100 deductible. It was pretty easy once I understood that I needed to pay that in order to have the person dispatched. Home Shield has been good to us so far. They sent out United Air Temp and the guy was really knowledgeable. Also, he went above and beyond to help me fix the problem and help us have warmer water. So that was great.

When submitting a claim, I use my phone if I’m driving. If I’m at home or in my office, I go online. They're both fine methods. I submitted a claim on a Thursday and Myers Comfort Specialist of Birmingham came the following Monday to replace the blower in my air handler. We’ve had American Home Shield for 12 years and Myers has done most of our HVAC work. They’re good.

My claim for my washer with AHS went fine. It just wasn’t done right the first time. When it was done and I went to do laundry, the problem was worse than what it was before where my whole laundry room floor was flooded. I had to use about four very large towels to soak the water up. And so, I called American Home Shield, and they came back and had it done. The same person that repaired it came back again and had it done and fixed it and said that it was something that he should have done that he didn’t do. Then when he left, he didn’t set the knobs right for the settings. I had to call AHS back, and I told them to send me somebody else. And this guy came. He was very pleasant, very nice, knowledgeable, and he gave great customer service.

The technician from Accord came out and diagnosed the problem with my stove. He had to order a part and he came back in time of the matter and repaired my stove. I was happy with the way everything went. I've been an American Home Shield customer for a long time and I usually go online and set my claim up. If I have any problem, I call them. Sometimes, you're in a situation where you need to get something fixed without waiting a week. When you do a service call, the company that AHS set you up with would tell you that they couldn't to you until next week or five days. Then I usually call back and get another company. Other than that, everything has been pretty good and the premium is not that bad with them as well.

I had a claim for the ice maker and there was also water leaking. The contractor, Wright Refrigeration, had to order a part and they fixed my problem perfectly. Then, there was another problem with the ice maker and they came back and fixed that too. I had a claim for the oven too. It would only go to 250 and it didn't necessarily get to 350. If I had it on for maybe a few hours, maybe it would go to 320. A contractor came out and he said that it was the regulator, which regulates the temperature. He said he needed a part, but he never came back. It has been a month.

Mission Plumbing helped out with my garbage disposal. They were knowledgeable and they got in and out within 20 minutes. Everything’s good now. I filed this claim online and it was pretty easy. Within a day, it was scheduled for someone to come out, and that was good.

I've been satisfied with both times that I've had to use my policy. I submit claims online, especially since the problem unbearably happens either late at night or early in the morning or maybe I'm in a rush. The online process is very easy and whoever is the claim assigned to always calls me to set up the appointment, which is fine. So, I had a claim with my dishwasher that was not coming on. Reliable Appliance Repair has been out twice and Maurice was very professional and personable that I have no complaints whatsoever. He explained what was going on and rectified the situation in a timely manner.

Submitting the claim part was pretty easy. You just the call number and so on. Home Shield was good with the work order. They gave me the work order right away. We set the dates for the contractor to come out. However, I had to work on the original date that they were gonna send the contractor out. I just changed it to the next day and they were out promptly on the time that they were scheduled.

I had a claim for the condenser unit for my upstairs heater and the technician was amazing. He was very professional and courteous. He located the problem by chance but really quickly. It cost me $1,300 'cause I had to pay for the Freon and I was not happy. I called Home Shield and they said that only the parts are covered. That didn't sit too well with me. It's only a two-year-old unit and the parts failed. Even though I was irked by it, the tech explained it to me nicely so he deserves credit for that. I'm very happy with Home Shield but I hope they include Freon in their warranty.

I had four outlet plugs in the kitchen area that were inoperative. One day I realized they weren't working, and it has been a couple of months ago that I decided to do something about it because it was an inconvenience. Even though I have my warranty, I didn’t know if they were covered. So, when I called and talked to a human, I found out that that was covered. I did this on a Wednesday and they got ahold of me that Friday. Then, I went on and got set up for the appointment for that Monday. MaeDae Electric was outstanding, and it worked out great. The guy knew exactly what it was. He saw one of those switches with the auto on/off switch or circuit breaker and it was that one that he took apart, fixed, rewired, and it fixed the other five. So, he was quite knowledgeable of what he was doing. I re-plugged everything as they normally was.

My icemaker went out and start making a lot of noise in the freezer. I went online and American Home Shield's website was user-friendly. They let me know it was Sears coming out and they gave me a number to call, so everything went well. Sears came out and fixed everything. They did a great job. They were professional and courteous. Everything has been perfectly performing since they have been out. I live in California for 15 years, and I have a home in Georgia. They have been on it since around 2007. Then the home I’m living in now, I’ve been here going on two years. So, I’ve had them around a lot. I have used AHS several times and it been been a great experience. I have also recommended them to a couple of my neighbor and a couple other people.

My most recent claim experience with American Home Shield went fine. I submitted a claim online for a leaking spa and they sent out Water Type Pool & Spa in a couple of days. The tech showed up when he said he was going to and fixed the leaking right away. Everything is doing good now.

The heater had a leak in it so we were losing water and our pump was circulating on and off. The contractor came and repaired the heater leak. They could get access to the pool and to the heater without seeing us. So, he sent me pictures of what he had done and took care of it that way. I thought I had an issue and I opened a second call back on it, but I figured out what I did wrong on it. When our pool pump isn't circulating, the heater has a light that says it needs service, but when the pool pump is circulating, it doesn't need service. The other thing we had done with American Home Shield was a rekey of our locks after we moved in and the technician who did it was good.

I joined Home Shield when I was in Oklahoma at my son’s this last summer. I joined just before I came back home. Austin Heating and Air's tech came in, checked everything, and everything was fine. Very professional. I stay with Home Shield for insurance purposes because it costs everything to get things fixed.

My house is getting older and I had American Home Shield when I first bought the home. My neighbor still kept it and they were pretty satisfied, so it was probably time I re-upped with AHS. So far it’s been easy and seamless, and I’m very satisfied. United Home Air came out to service my heater that wasn’t working. I liked that the guy was quick and efficient. I went online for this claim and using the website was quick and easy as well. Then I got an e-mail that popped up, pretty quickly. Everything's operating perfectly now.

My first claim was for my AC and it would have been nice if American Home Shield paid for it 'cause it cost me $7,000. The AC wasn't working so they gave me an option to have it repaired, but they don't cover the refrigerants because it was too expensive to get the refrigerant on a unit that's 15 years old. I asked and I argued with them, and then I also told them, "Well, what's the point of having the service if y'all don't cover anything." The AC company that came out, United Air Conditioning, advised that I just get a new unit so that's what I did. So, I lost a lot of money and I'm not very impressed with American Home Shield whatsoever.

In my routine normal check where they come out twice a year to service it the guy when he got there said that my heat exchanger has quit. When that part came in, they came out to install it. When they finished, the motor wouldn't work. And so, I had to wait seven days for that to come in to be replaced, but everything went really well. American Home Shield has great customer service, and Myers Heating &Cooling was exceptional. They did all the work.

There was a problem with the furnace, and someone came out in about three days. It was supposedly somebody else going, but they had a health issue, so they had to cancel and get somebody else. But the whole process was like five days, which was impressive. The guy from CJA Mechanical was fantastic. He had good communication, he was able to be self-motivated, and he worked by himself. There is, however, still an issue with the furnace. But, the vendor is taking care of it with the warranty through Scott Lennox. He is waiting for the part. I prefer submitting my claims to American Home Shield online, but I have had times where I had to speak to them, and their customer service reps have been good.

We had a sink that was stopped up and another one that was leaking. I called American Home Shield and told them that I needed a plumber. I know that sometimes, they can be late and I asked that they call before they come because it’s a rent house and we weren’t there all the time. They were a little late at that time and my husband happened to see them come around the corner as he was leaving the house. We had a dinner appointment but he went back and let them in, and they got it fixed that day.

Our built-in microwave was not the perfect size for the insert into the wall. There were about an inch and a half gap on the left and right sides and about an inch on the top and bottom. When we first ordered it, the lady that I talked to had included the frame that would go with it. It came up a week later and we got it. The guy from Service Center took it out of the box, set it on the counter and then he was gone. But my husband fixed everything. So everything is fine. It was on a Friday late afternoon and I thought the guy just wanted to get it over with and get out of here. Then his supervisor called and was asking about it. The supervisor mentioned that the guy might have a language problem and he just wanted to get out of here because he couldn't understand anything.

So far, my experience is excellent. American Home Shield has always responded when I’ve called with problems. The last two calls I’ve had out have been okay. We thought one of the HVAC units was not heating and Three Brothers AC Heating reviewed it. To submit the claim, I did the process online and a phone call, and both of them were okay. American Home Shield responded right away and scheduled the appointment. The technician said one of the ducts had been closed off. It was causing us not to get cool air. But they're cooling now and getting heat. He was very thorough and he explained everything to us.

The light socket wasn’t working and I submitted a claim to American Home Shield. It was at least a few days before someone came out.

The heat wasn't working, and some switch inside the handler that's in the garage kept popping every time we turn the heat on. The guy from Burleson came out and when he would leave and it would turn on, it would pop. He told us that if it keeps popping, just open up the box and unpop it. He never made sure it was working. He would get it to go on, but then as soon as we shut it off, then it wouldn't go on. And then it didn't quit popping. It wouldn't go on at all, and we had no heat! Those people are horrible. They were supposed to send Burleson back, but I told American Home Shield that they suck. I don't want those people back to my house. They've been here three times and beside the fact that they called me and told me that all their guys had the flu, and that they couldn't come anyway. So American Home Shield sent out Air Conditioning & Heating Wizards.

The Home Shield website is easy to use and I like putting in a claim online. But I would call in for something that needs more help. For instance, we have a lake house where our daughter and granddaughters stay. Sometimes, especially during the winter, the water goes out and I like to be able to get somebody pretty quick for something like heat.

I had a water leak under the house, under the crawlspace. I did an emergency call to American Home Shield and the rep was good. The contractor from Pendyk Plumbing was there the next morning because I told them that there was no water in the house. I've had other companies before and they give you a hard time, but this contractor who came was amazing. He told me what the problem was, and fixed it.

The thermostat went out and the heat wasn't working, and this was my first claim with American Home Shield although my wife uses them a lot. Everything was prompt and it didn't take long at all.

To repair the oven, I called American Home Shield and was very satisfied with the reps. They sent someone out in no more than two days. The contractor was very professional.

The problems that came up were nothing to do with the warranty because the previous owners had put in some weird locks. We had to pay a lot more than $75, but it’s not American Home Shield's fault that they did that. We were disappointed in the fact that the $75 didn’t really give us anything that we paid for. I had to buy a bunch of dead bolts and have a bunch of stuff done, much more than was covered by the warranty. It was a big hassle. But the man from Dan's Pro-Lock was very professional and helpful.

I have friends who all had good things to say about American Home Shield. So I got their warranty and I have been with them for 2 years already. When a couple of my water valves weren't working correctly, I sent my claim online and the website is terrific. I did it at night and the vendor called me the next morning. Every time I do a claim, I've been doing it online, and it's so efficient and timely. I can't believe it. I used to have another home warranty company, and it would take forever. So, the guy from United Air Temp came out and he was wonderful. He was professional and very knowledgeable. Since he was out, everything has been working excellently.

My dishwasher stopped working and I submitted a claim online with AHS. They sent out a tech from GE Appliances and he was outstanding. He came on time and was very polite, very respectful, and very professional. He diagnosed it but he couldn't repair it. It had to be replaced and AHS gave me a choice at Home Depot. There, they gave me one dishwasher that I could select or I could go get my own and send them the invoice then they'd reimburse me a certain amount. So, I bought my own but I haven’t got the reimbursement yet. They told me they're going to give me $430. Other than that, the new one has been installed and it's a little complicated but it's fine.

Peacher Plumbing and Backflow Services was out to check the leak in our home, and they were great. They were here within 48 hours from when I filed the claim. I ended up talking to somebody at AHS again because they had to come back. We thought they had fixed the problem the first time they came but it wasn’t, and then they found out what it was. So, everything's good now. Also, the American Home Shield customer representatives were good. Depending on how much detail I wanna give, I could call to file the claim or do it online. I've had the warranty for about 8 years already.

I’ve used American Home Shield one time years back, and they never did any good for me. I got them this time on this house, and they worked out well. I had a claim with the dishwasher and it went smoothly. It was leaking water everywhere. I made a claim online on a Friday night and the contractor was here Saturday night. He found out that it was the door seals, fixed the dishwasher and cleaned it up. He ordered the part, and I didn’t hear anything out of the guy for a week. He forgot to call me back that when he ordered the part, it was the wrong part but he reordered them and it came in the next day. As soon as the part came in, he came right back out and did the job, so I was more than happy.

The people that we bought our house from back in 2012 had American Home Shield and it was part of the closing. We got them for a year and then I let it lapse, and then I started thinking about it. It was great for the money to have somebody that would come out, so I re-instituted three years after that. Using the website is easier than picking the phone up and dialing. You can do everything right there on the website. I recommend them to anybody, and when we move, we’ll have them again.

I wouldn't have Central Kansas Appliance Repair out here again for nothing. They contacted Home Shield and Home Shield said that I knew the dishwasher didn't work when I bought the house. I said I've used it, but they said it was like it when I bought the house. So at first, I turned the claim down, and they asked me if I was willing to pay for another estimate, and I said, "Yeah." Well, it wasn't like that because they had an electrical and I paid to fix it. But I was very impressed with Home Shield. They're great.

I called to submit my claim for my heating unit and the rep explained to me and she was very, very nice. When the Greenway came out, they did not fix my problem. I called American Home Shield and I canceled Greenway. So Maxwell came out and the tech checked and told me he would repair it the next day. And then somebody called me to say that they were going to my home to fix the heating unit. When I checked the paper, it was Greenway. I called American Home Shield again and explained that the other company is fixing it. So they canceled it, and Maxwell came to my home to fix it.

My appliance claim with Home Shield was done quickly and took about three days. But originally, the contractor gave me Thursday as the day they were coming out. Then they called me on Tuesday and said they were gonna come out then. But when I called them back, they said they couldn't and they were going back to the original time frame. They got the contracts mixed up but everything went good in the end. The warranty still works out and $65 a month beats paying $700 for a new dishwasher.

I've done two calls and one online claim. The online thing is a little generic, but as long as it works, I'll keep using that because that gets me in the door faster. For the rekey claim, Mount's Lock & Key came out really fast to rekey the house we just bought. However, two of the other claims did not work so well. The first time that I had an electrical claim, there was no callback from AHS and then they ended up saying that the people they tried to get me hooked up with were really busy. They gave me a second outfit and those were fast and worked fine. Then, this last one was also an electrical claim and AHS gave me the same outfit that they tried to give me on the first electric, and they didn't call back. But when I called, American Home Shield got that first outfit to give me a call. They came out and did an okay job when they were here.

When Anywhere Plumbing came out, the tech had to go look inside where the filter was to see if it had blown a line loose. So he took off the filter right there inside the house. He told me that he could put a better grill there, so he said that they would call me and give me a price. He left a voicemail on my phone and he said $75, so I gave him the check for the $75. Then they said, "Oh no, we said $175." I said, "No, I'm not paying that because you told me $75 and that's what was left on my voicemail, and that's all I'm gonna pay."

We had an electric stovetop claim and we ended up having two contractors. The first one wasn't able to fix it and so American Home Shield had to send out someone else who knew how to properly install the replacement coils. Everyone was professional.

My heat wouldn't turn on it was gonna go down to 29 degrees. Submitting claims to AHS has been easy to do online. They sent Myers Comfort Specialist of Birmingham to do service. So far, they have ordered $1,000 in parts for my unit but then AHS won't replace it. I've heard other people say that AHS is not gonna replace their equipment. They just keep putting parts in until their client finally has to buy one themselves. AHS has replaced a washing machine for me before but for some reason, they wouldn't replace my heating unit which I've had so much trouble with. Even so, Myers Comfort got my heat working again and I've been more satisfied with AHS lately.

I had a plumbing claim and everything worked out pretty good. The only issue was that the plumbers, Wright Way, were up in Sumter, South Carolina and they had to come 100 miles. Also, they had to remove the old water heater that was up in the ceiling. It was pretty big and they had to get some extra tools, but they finally got it done and everything went fine.

It's easy to submit claims to AHS online. However, they do not have good appliance repair people in our area. They should vet those contractors better as we had one who was incompetent and it took forever for Home Shield to send out a second contractor to get a second opinion. It takes me forever to convince American Home Shield that the issue not fixed and they should send somebody else out. Also, I still have a pending order on my oven which has been open for months and they can't seem to find somebody who can fix it.

I submit claims over the phone and so far, so good. Recently the contractor came the next day or the day after that. However, it's taking a long time. There is one sink they had to renew the water heater to get to the wall, and when they refinished it, the water heater had a leak and nobody could fix that. They just turned off that water to that piece of pipe. Also, they still have to do the wall that they did not replace the sheetrock. I've been told the they're going to try to finish the work beginning of January. But other than that, Home Shield's service was great.

When my microwave went out, Suffolk Appliance Parts came out. They looked at it and saw that the parts for it would be more than buying a new microwave. We were offered replacements and we went with that. AHS does a wonderful job for me and I've had zero issues with every contractor that have been sent to my home.

American Home Shield was able to get Plumbers Inc. out on time when we had a plumbing issue. The experience was wonderful. Scheduling was a bit difficult, but it was okay. I didn't meet up to what time he wanted to come, but they came right on time. They got the problem resolved, but it had to be multiple calls because they didn't have the parts right away. They had to order it so they had to come back in again. There were a few times that I had to make multiple appointments. I only had to speak to their reps over the phone a few times. The other time, I just put everything online, and that seems to be working out.

The dishwasher quit washing the dishes and it leaked all over the floor. I just moved in two months before that and had a home inspection, and it was fine. It just gave out. American Home Shield was very prompt when I submitted a claim over the phone. I was impressed. The tech from Arnold’s Appliance Repair who came out was very professional and very nice. He looked over the piece and told us he’d be back in contact with us. Once he submitted that it needed to be replaced, he also emailed us and let us know about that. Instead of trying to repair all the little pieces, by the time he added up all the cost, it was gonna be cheaper to get a whole new dishwasher. All the stuff came in online and I had a few options from AHS on what we could pick. I just picked a gift card and finally picked the one that we liked. My experience with American Home Shield went very well.

The rep that AHS sent out was wonderful and very professional. He was very knowledgeable of what he was doing and explained everything to me. He said he found a blockage about 60 feet but he ran the hose out to 100 feet. He went beyond and was really prompt, too. I had a 2:00 to 6:00 appointment and when he got here, it was dark. And he stayed here until he opened my drain line up. He understood my situation and told me what to do.

The customer service representatives who work for American Home Shield are horrible. The first interaction I had with them was when I first moved in here and I had no heat. I called and I explicitly told the customer service agent that I had no heat, and that I wanted to put in a repair call to fix my heating system. So, she sent somebody out. And I had to pay $75 each time they sent a technician from whatever specialty it is.

Comfort First Heating & Air was good. They were on time. They didn't have the part when they came out but the service guy ordered it before he left my property. Then a lady called and when the part came in, they came out to service it and he fixed the issue. But last year, I had to go through four different contractors before I could get a problem taken care of and that still ended up not getting taken care of. I ended up just paying for it out of my own pocket because I got so aggravated with the service. The quality of some of the contractors might be my biggest issue with American Home Shield. But you have to have some type of home warranty and normally, it’s pretty quality service. I've been with American Home Shield for quite a few years and I like a lot about the service.

The furnace wasn’t coming on. American Home Shield sent Fix Mechanical, and the tech put a part in and tightened up something. And he said, “That should do it.” On the first visit, he determined what the problem was, and then he came back a week later with the part. He was very courteous. Everything seems to be working thus far.

When Alpha Appliances came out one time, they replaced the pump and said everything was working. Then my wife decided to do a load of laundry again and the machine didn't work. That was why I put another claim in and the contractor is gonna be coming out again. I wasn't home when he fixed it, so I didn't go through all the cycles. So hopefully, this next visit tomorrow, they'll get it all squared away. But the contractor who came the first time was pretty professional. My dad was here watching the house and had a little trouble getting the dogs in himself, but the contractor was kind enough to wait out front for about 10 extra minutes till we get that squared away.

There was a minor leak at the right below where the main line is where you turn the water on and off. It wasn’t an emergency leak. American Home Shield's claims process was good and quick. It was easy to get a hold of AHS reps. It was easy to get an appointment. The plumber from USA Plumbing came out within four or five days and he was great. He fixed it, put a new copper pipe in, and put a couple of new handles on for the on-off water switch. He did it all in four hours and everything seemed to go well.

We filed a claim with American Home Shield for a washing machine. It stopped working. It was a circuit board that was needed. The biggest problem was it took them a little over three weeks to get the part. And so, for over three weeks, we had no washing machine and it was making expensive trips to the Laundromat. But beyond that, they did get the part and made the repair. The technician that came out was fairly knowledgeable. My wife was generally pleased with what he said and what he did.

American Home Shield was recommended by a friend. The company I was going with, he said, “I wouldn’t use them,” because they had them and they had bad experience with them. When I submitted the claim to AHS, I called and talked with a representative. The service was very easy. The contractor Universal Plumbing was awesome. The tech came out with great attitude. He was very friendly. He looked at the problem and went back to his truck, and got two washers fixed.

When I closed my dishwasher's door, it must have a lock or something that wasn’t catching for me to wash my dishes in it. I filed a claim to American Home Shield online, and they sent Service Plus. I spoke with them on the phone once the tech got to my house because I had someone there. He was nice and polite. He had the issue fixed the same day.

American Home Shield’s customer service was okay and the reps received my claim and tried to send somebody. The claims process was fast but the companies they sent were unprofessional. I had to pay $75 for each item, but they haven’t answered yet, so I’m frustrated. When the contractor for the refrigerator came the first time, they checked everything and they found the problem. The first company tried to fix it but they failed. The second company came but they gave up. The third company came and they said that they would be back but they never came back and never did a follow up. I have had a very bad experience with this.

My claim went well, but I still have some of the problems that I first called about. I have one hole where the water still runs through. One was fixed, but the other one still has a leak and the water pressure problem persists. I’m gonna have to have it adjusted again by someone. I can't really blame the contractor though since it was fine when he left.

They had a technician out here very promptly. The technician knew what the problem was, but we had to wait for parts. That wasn’t his fault though. The factory just didn’t keep those parts in stock. Other than that, I was completely satisfied with the competence of servicing the unit and getting it back on track. I just wish that there was a broader use of people going into the future. I could see it being a problem that it’s limited to as few people as it is as far as the repair people that they have under contract.

We’ve always been really happy with American Home Shield's contractors, with the exception of one air conditioning provider. We had some issue with our claim in Colorado, on our other home. But here in South Carolina, we’ve had no difficulty with it. I have two garage doors in my new home, and one worked perfectly but the other couldn’t be programmed with any of the remotes. After trying a couple of different things, I called American Home Shield, and then their contractors came out and fixed it. It turned out that the receiver board was burned out.

When I called AHS for a service on my microwave that stopped working, my interaction with the claims representative was excellent. When they told me who was coming, a tech from Professional Appliance Services called and came a day later. He only took about 30 minutes to fix. The service was excellent and the microwave has been working fine.

The gas furnace would not stay lit. I went online and it was easy enough to use the website. I put it in Sunday and the contractor came Tuesday morning. I let him down to the furnace. He opened it up, checked it out and determined that the thermocouple needed to be replaced, which confirmed my theory that that was the issue. He changed it right out. I know that’s one of the most big, pain-in-the-ass things that you can do to a furnace, but he handled it just fine. I made sure that it was working before he left. I’ve had not further issues with the furnace since then.

I have never used a furnace before. We tried turning it on by the thermostat but that did not work. We also knew that the pilot needed to be lit. I wasn’t sure how to do that either. So, we called for Anthem Mechanical to come out and the guy was awesome. He even cleaned it because it looked like it hadn’t been touched in years because we just moved in. He showed me everything - how it worked, how to light the pilot, then he went over to turn it on. And then he said, “Oh, your thermostat is broken.” That was the problem. So, he installed a new thermostat and showed me how it worked. He was amazing. My husband won’t allow me to turn it on because he said it wasn't not cold enough. We turned it on when he wasn’t home and it worked great.

We had a kitchen drain backup. The original plumber came out and said that it was due to a grease buildup. Home Shield said hydro-jetting was not covered under our particular plan. We completely disputed that. That was done based on the very first plumber who couldn't unclog the drain. Then, a second plumber came out and was also unsuccessful. I finally just called and paid for it out of my own pocket. After three weeks and countless hours of calls and individuals from American Home Shield telling me that they were going to call me back, which they never did, I was very disappointed. It was a complete exercise in ineptness. It was a shell game just to see how long I think they could just postpone or neglect the situation and it was absolutely frustrating.

Updated on 12/05/2019: Although the rep from AHS reached out to me on this forum and I provided my contact information, NO ONE has called me about this situation and another week without a dishwasher has passed.

Better look over this contract with a fine tooth comb. Their terms and definitions of repair are very broad and allows them to hide behind those terms. I've had AHS for 2 years, filed 3 claims in 2 years and ALWAYS had to pay out of pocket on top of the "service fee".

I've had AHS for a few months now and I'm not impressed. My first service call was for a routine furnace tune up but while the technician was there he notified me that some element needed to be replaced but would cost me another service fee. I was ok with that additional service fee however, after the technician left after replacing the element my perfectly good running furnace no longer worked and it happened to be the coldest night of the season (20 degrees). AHS didn't believe it was necessary to do a recall for the very same night but rather the next day (B.S).

This company fails every times and they want money for their lousy contractors. I called in service for furnace and next thing I knew my furnace was not working and they are saying I need new one. How can heat exchanger can go bad and have cracks? Damn underestimated mind of people.

American Home Shield was a recommendation that somebody gave me. I've been with them for a year and a half. Their customer service is good and anytime I've had to call, the explanation of benefits covered and stuff like that have been fine. But it would be better if when submitting a claim, they would make it easier to give the option of choosing your own vendor first versus assigning you one. This is through the website. I think that can be done but I don't really know what that process is, so maybe there could be more of that explanation or when you're submitting a claim you could be asked a question like, "Do you have a vendor in mind or do you want us to assign one?" It's been fine so far, but there have been times where I'm like, "What if I wanna go with somebody that I've used before or that has been recommended?”

I had a claim for the AC unit and the guy from Temperature Techs came out and found what the issue was. He was on time, and in-and-out. He did a great job. I also had a claim on our microwave, and that was extremely painful. The microwave didn’t work and the company said they would order the part. And then they said they couldn't get the part, so they need to replace it. They ordered the microwave and it was delivered to the house, but they didn’t order all the pieces that were needed with it. Or they were ordered but the people didn’t bring it out, so they couldn’t install it. So I had to call American Home Shield to find out what the deal was, and they argued with me that the parts should have been delivered. But all I had was a box here. I don’t have any other parts to mount this thing. So I had to go and buy the parts to mount it, and then rescheduled, and I took a third day off of work to have somebody come and install it.

Absolute Comfort has been taking care of the air conditioner and I used them for routine maintenance. They're also the contractor that American Home Shield sends out when something breaks and they always respond, properly, professionally, they take care of it. Most recently, there was some electrical issue in the board, which is connected to some sensors. This time, Home Shield didn't assign Absolute Comfort, so I called them up and they gave me a list of people that I could choose from. Absolute Comfort was on there so I asked to have them and they came out.

Currently, we're waiting for a tech sent by AHS who came and did our last leak. We have a big hole in our laundry room and it's been almost over a year and AHS still hasn't sent anybody out. More recently, they sent After Work Plumbing for a different plumbing claim of mine and we had a good tech come out.

The dishwasher wouldn't stop running. There's no water and the motor kept going. LA Appliance Service was sent out and they had to replace a part. They had to come back to complete the service, but the overall time frame was good. I have two dishwashers and it was annoying but lucky for me, because I'm used to not leaving any dishes there. So it's always one or the other, it's either clean or dirty.

American Home Shield's customer service was very satisfactory. My AC claim went very smoothly and quickly. I was really impressed that, within an hour after we called American Home Shield, their contractor called us for an appointment that same day. The guy was thorough and easy to understand as far as what he did with checking the AC, the Freon and the condensation around the unit.

When I purchased my house, we bought new appliances. I'm not sure if it's just the appliance brand is not a good brand, which was Samsung, but we had issues with basically every one of the appliances. We ended up having to return the microwave, and American Home Shield returned it for me to the store. They also sent somebody out to replace the burner on the stove, but that took three tries before the guy got it done correctly. And then the compressor failed on the refrigerator, which ended up having to be replaced. They sent me money for an equivalent one but I had to put up a little bit more money to pay for a new one.

I’ve had American Home Shield for a long time and I have three houses with them. I paid $700 and some dollars a year for one, and $500 and some for the other two. And I do not use the service that often. But three things happened over the last three weeks and they have not pleased me on two, which is not good. The one with the plumbing was very good. The man was polite and he knew what he was doing. He said that the trap had moved so he had to readjust it, and then he cleaned up and left He was here for about 15 minutes and he said that if anything happened with the trap within 60 days, he will come back and replace it.

When I got on the AHS website and submitted a claim, I got a call from the company rather quickly. However, getting the company to come out and do the work took a bit longer than I thought it would so I went a few days without a working kitchen sink. But the guy who came was very kind, respectful and professional. He got the work done right and got everything taken care of. He has to come back to install a part he ordered once it comes in, but everything he worked on got repaired correctly the first time, and everything has been working great. It would depend on the cost, but I'm planning to renew with AHS.

I’ve only had American Home Shield since April but since then, they’ve had to replace a condenser in my air conditioner, a fan in my air conditioner, my dryer and now my heater. My heater broke recently so On Time Plumbing & Heating had to put in a new one. The tech did a good job and he didn't make a mess. He had to come back and put on the drain, and now it works great.

We called Home Shield rather than submitting a claim on the internet. They went out of their way to find a contractor that could take an emergency because there was water coming through the ceiling, and it worked out pretty good. We had a plumber in two hours. They were very nice. One guy arrived to do it and he fixed the whole problem in 15 minutes. We don’t have any more leaks. We had the same plumbers a month before as well and they did a good job, too.

SDL Plumbing was sent out by American Home Shield and it went really well. They were really cordial. They asked some good questions and made sure we were taken care of. They even asked us if there was anything else 'cause what they came out to do went so quickly. They showed us what we were doing wrong when we tried to do it ourselves. A toilet that we had was loose and they put some kind of support where it's a little more stable.

Submitting claims at American Home Shield is pretty good. There was a leak recently and Durango of Alabama came out for it. It was stopped in about an hour and I was very satisfied.

I got online, the American Home Shield website already had any possible issues with the checkboxes, and I checked the one that it was. I was contacted within less than 24 hours by Platinum Heating and Air on when they were gonna come out and fix it. I like that I didn't have to call in and be on a waiting line for 10 minutes. It felt like a one-stop-shop. The guy from Platinum showed up promptly and he was willing to answer any questions that I had. He listened to my concerns and he got out and worked on it right away. He was professional and quick.

The transformer for some of the internal lighting had blown. There was a line for the water that was not working. The icemaker was working and it’s getting water, but the water dispenser wasn’t working. And then the damper in the bottom crisper was getting too cold and then not. The technician came out and did some trial and error in looking at it to figure out what the problems were. He ordered the parts, and they came within a few days. He was back the very next week, and installed everything. It seems to be working fine now. The tech was good. He seemed to be competent. He was courteous and friendly. We communicated and understood each other. He was helpful. It was a good experience. I’m satisfied with the appliance situation, but I’m dissatisfied with the pool claim. I felt I was misled on purchasing the pool warranty.

There was a leak in the upstairs bathroom plumbing that was affecting the kitchen ceiling. I filed a claim online but I did it accidentally on a different property, so I had to call and they had to change it. A contractor from Central Ohio Home Maintenance came out and fixed. The piping was leaking, coming from the faucet to the bathtub, behind the wall, and they had to fix something behind the wall, like a leak in the elbow. The ceiling's not fixed, though, so I'm not sure if that's part of the contract. Still, it was really quick.

When Knock Out Pools came out, the tech looked at the pool and he did his test and he said that we needed a new pump. He told me what the problem was and why we needed a new pump, and totally understood what had happened and why we needed one. Within two days, they were back out and had it installed. They were amazing. They always called to let me know they were coming. It's a great company. American Home Shield is always pretty prompt to get somebody to fix anything that I need, which is why we stayed with them. I could get ahold of them at any time, day or night. Everything has always been great.

I’m very satisfied with American Home Shield. I’ve had a couple of calls and everything has gone excellent. I’ve had two different techs come from Hornet for different things, and they’re both very professional. They come in, they do the work and they leave. They don’t mess around. Recently, I was having a problem with one of the burners on my gas stove not lighting correctly. They came out one time and it was finished.

The tech from Texas Best Heating & Air went in the attic for our heater that wasn't heating properly. There was a wire that wasn't hooked up. He put all the wires up so that we would get full heat. He also checked and adjusted the thermostat. Everything's great since then. I've had coverage with AHS for 3 and a half years now and a contractor of theirs also replaced a fan motor on the outside air conditioner unit.

I’ve been with American Home Shield for four years, and overall, the experience has been okay. They sent Kellys HVAC for my most recent claim and they were excellent. But for a request prior that, the vendor American Home Shield sent did a very bad work. The claim was for plumbing, and my property manager said that, normally, when there’s a blockage in the bathroom, people use a snake to take things out. The guys that came to the property didn’t even use that. It was a small bathroom. They closed the door, and then they said it was done. When we tested it, the water was not draining. My property manager called them again upstairs and said that it was not done, so they came but they were mad. I think, while going, they even made a hole in one of the walls. They were very unpleasant people. So my property manager requested not to send those guys again.

I could not go to heat the thermostat. It would not go there. I called the claim in to American Home Shield and the rep I dealt with was fine. The first time they came out, the guys from South Florida Crane and Cooling switched thermostats from one unit to the other, and they got it on. It said heat for a second, but then we got an error code. It was red light and error code, and it would not work. So they said they had to order a part, and then they came out and put the part in. Since then, the unit has worked great and it is still working good. That company was good. They were on time and professional.

We had some breakers that were not functioning properly. We called American Home Shield and our claim went well. The tech was very knowledgeable too. He fixed the issue in less than an hour.

AHS wouldn't cover the electricals of my Sleep Number bed and my fireplace insert. I need electricity on the bed because I'm handicapped and it lifts me up. For the fireplace, I use that in case my electricity goes out. I didn't understand why they wouldn't do that because it's not wood. It's a propane-fueled fireplace. I asked AHS for a copy of what they cover but then I have never gotten it. My mailing address is different from my home address. I keep telling them not to send it to my home address 'cause I don't have a mailbox. I don't know if AHS is sending it.

My most recent claim experience with American Home Shield was awesome. The toilet was running constantly and the tech from A-American Plumbing replaced the ring. We had another guy out before him who replaced the flap, which wasn’t even the problem. The guy who replaced the ring solved the problem in like 10 minutes and it was great. He was awesome.

The washing machine wouldn't work at all. It locked a load of laundry inside of it. I did a claim with AHS, and the contractor that was sent out was very nice. They had to order a new part and then somebody came out a week later and replaced it. So far, so good.

We’ve had a couple claims. We had the HVAC, which was a very good process, and we had a claim on the stove, which worked out very well as well. Everything’s really good. Recently, we called American Home Shield for our dryer and the tech came, inspected it and left because he had to order a part, and then he came back and installed it within minutes. He was excellent, very professional and very nice.

I had a pre-season check where I submitted the claim online with American Home Shield and then I had to call to make the appointment. The techs who came out were perfect.

I called AHS when an error code kept coming up on my washing machine. Their contractor was out in less than a week and he was excellent. There was a part that he had to order, which took about a week to come in. And since then, everything has been working great.

I had a friend who told me that American Home Shield is excellent. I was gonna have to have someone eventually, so why not go with them. I did and I made a great choice. I've had them for at least 6 years now and I have comfort in knowing that if something goes wrong, they’re coming to help. When I had a claim for my AC, the representative who I spoke to over the phone said that I could expect contractors within 24 hours.

A seal in my refrigerator had gone bad and Jones Electronics came out to replace it for me. They called ahead of time to let me know they were coming, and then they called again right before they pulled up in my driveway to make sure I was home. They had their nice uniforms on and name tags, so I could see who they were. They were really friendly. Everything has been okay except the people who sent the seal to the people that fixed my refrigerator sent a bad seal. So, I called up Jones and they’re coming back today to redo the seal. They’re gonna fix it.

AHS's claims process is good. There was a time when I had an issue with my capacitor and I submitted a claim. Clearwater Pool Services was sent and they gave me a time when I should expect them. When they got here, the techs were very nice. The capacitor has been fine since they've been out.