American Home Shield Reviews

On the 20th of November, we placed a call to American Home Shield to report the leak of a faucet. On the 24th of November, the contracting company came and assessed the problem. Then they set the day that they were going to order the parts. This is a tenant’s place and they told the tenant that the parts would take around a week because it was Thanksgiving. I gave them $100 for the service call but they left without repairing it. Then the parts never came.

I’m a broker and I recommend American Home Shield to all my 150 agents. Filing claims online is easy and is the best way to go because calling AHS is much more difficult. When I filed a claim for my washing machine, they were able to send a contractor out very quickly. The company, A-1 Appliance, was excellent as well. I have had them out twice for two different things and they were very responsive.

Our thermostat needed to be changed and there was a part in the attic that was dirty and had to be cleaned. I submitted a claim with American Home Shield online and they came out the next day and fixed it. Everything is now working as it should be. But the people who came out for plumbing weren't the best. Still, I've been a customer for eight years and I've only had one issue. Everybody I know that has AHS wants this too, so I tell everybody I know that I'd keep AHS.

My heater wasn't putting out any heat. I filed a claim with American Home Shield and the rep helped me. She explained everything to me, so I was fine with that. Then, the contractor they sent was very respectful. He finished the job in under an hour. He had to put a part in and that fixed the unit and now everything is back to normal. The only thing I didn't like was that they surprised me with the upfront payment but I understand how they're working now so I have to deal with it. I've been with AHS for three years now and I'd recommend them to anybody who can afford to go that route.

We noticed that the spark of one of the burners on our gas range wouldn't work. We called AHS for it and they told me that I have two options. One, we go ahead and get someone out to fix it and then they’ll bill me for the $75 copay on the service and the rest of it, and I haven't heard back from them. I thought they were going to call me and set up a date or do a charge on the credit card or what. But I got their phone number and I told them I was going to call them and go through the steps and everything.

I had a furnace problem recently which I submitted a claim for with American Home Shield. That process went smooth but the person they selected at first said that they weren’t able to do it and so AHS found someone else for me. The contractor then had to wait on the part and the furnace was done in two days. But since my heat went out, I had to buy some space heaters and now I’m still waiting on them to reimburse me for buying those. I haven’t heard anything from them yet but I know it takes about 6 weeks. Other than that, everything went really good.

My claim with American Home Shield for a plumbing issue was totally useless. They came up with some reason to get out of it, so I paid them $75 for nothing. I had a positive experience with the dryer though. I submitted the claim online and connected the payment to my credit card and everything happened, and the response time was great. Everything was automated and smooth. AHS sent a guy from AmTech who was young and inexperienced. He did not know what he was doing. The dryer was still making a different noise when he tried to convince me that it was all right. After two unsuccessful tries, one guy came out from the same contracted company and he solved the problem in five minutes. He knew exactly what the young guy did wrong. Since then, everything has been working okay. But, still, the plumbing issue was a fiasco. For $50 a month, I could save up for and get a better experience.

Normally, we call American Home Shield and tell them that we have a problem. They then contact a contractor and then the contractor would call us and they tell us when they would be coming. Our lights and things kept going out and we couldn’t get it to work. This is an old house and it was supposed to have been rewired when we moved in. They did not put that on the contract and it wasn't until much later that we found out that they put in a new fuse box but did not rewire anything. Some of the contractors they've sent have been a little bit off. But the contractor they sent this time was fantastic. He knew everything and explained it. He did the work quickly and in a timely manner. Once he was done, it was never a problem again. I have recommended that people go to American Home Shield when they buy homes.

I called American Home Shield because I had a leak in the bathtub. The interaction I had with the rep over the phone was fine, although the contractor took a while. He had to take a handle off and had to take it with him to get a match because he had to replace something. He came back in a couple of days when he said he would so he was nice. But I wish American Home Shield had a cheaper price. I also had a situation in my Jacuzzi where the motor on the Jacuzzi went out and the plumber said that they could come out and fix it, but I had to remove the panel on the front myself. It’s a real problem right now and I’ve got to get somebody in here to do something to it.

We got a replacement dryer from American Home Shield. The agreement was eventually honored but there were a lot of hiccups along the way. First, I can't reach anybody at American Home Shield. I waited one day on the phone for two hours and 15 minutes. The other days, I only waited 45 minutes to an hour. And each time we called American Home Shield, the wait was incredibly long. I spent half of the week on the phone waiting. Second, the first delivery person who came in should have come in and have been prepared. He was supposed to install the new dryer but he said he wasn’t going to move out the old one. He also incorrectly stated to his boss that there was a gas line blocking it, although there was no gas line. It was a water meter line and it wasn't blocking the dryer because whoever installed the prior dryer got around that line without a problem. They didn't build the house around a water meter line. It was very frustrating.

Our pipe burst in the living room wall and it was leaking. I called American Home Shield and the rep that I dealt with was pleasant and professional. However, the first contractor that they were going to send out was very unreliable and unprofessional. AHS set us up with a different contractor very quickly and the second one they sent out was mildly reliable. He was late and very unfriendly. But at the end of the day, he did everything he was supposed to do and did a nice job. Overall, we're satisfied with AHS and have always been with our experiences. Although I did not like their choice of contractors, AHS is a good safety net for expensive repairs that need to be done.

The people I bought my house from included a 1 year warranty through AHS. I filed a claim due to an issue with hot water in the house. The first plumber they assigned me to never reached out to schedule an appointment. I contacted him by e-mail and phone, when I did connect with him he claimed AHS never sent him anything and asked me to forward the work order.

I have an ongoing claim with American Home Shield. We had a technician come out and take a look at my heating system. It runs off the hot water steam so the hot water plays the part of the power heating system. I turned it off from where it's supposed to be very hot, which was not a good fix. Then I was still having the problem so the technicians came back out and they diagnosed that the water heater is not suitable for that particular heating system and it needs to be the high-efficiency water heater. American Home Shield ordered the water heater then they canceled it all of a sudden because the original heating air people were not listed as plumbers, although the gentleman told me he could do it. AHS sent out a plumber but the plumber didn't know anything. I was under the impression that they're going to get the heater installed by a plumber but he never gave the report in.

We bought a $13,000 front loader dryer and it isn't very good. We've been calling American Home Shield about it almost every year. Recently, we submitted a claim over the phone for that dryer and our interaction with their rep was fine. We know that we need some help and we have AHS for a long time now. One of the contractors that they were using was really slow and they blamed AHS. The other contractors were generally not like that and sometimes they were satisfying, too. Overall, we've been very satisfied with American Home Shield.

We had AHS send a contractor come and do some plumbing work. However, it was very difficult to get through their call system to make an appointment. They said that one could go online and make an appointment but it was very difficult to deal with because I had three problems and had to document each one. It wasn’t like you could call them and say, "I have some plumbing issues I need you to come out. Send somebody out and do these." It each had to be an individual thing and I ended up having to call them back when I wanted to add something, and so I had to go through the whole phone thing all over again.

We have a two-story home. We live in Texas and we have extreme climates from one into the other at any given season that we’re in and we have one half of our house that was not heating properly and so, my children were very cold in their rooms. We called AHS to see if we could get anyone to come out and take a look at it, and they were able to callback within that same week to set someone to come out. Submitting a claim for that was quick, but I wish I could have gone online and done it versus getting on the phone, sitting there waiting and pushing numbers until I got to speak with someone.

We had a lot of rain and we had water in the ductwork through our house. It sounded like we had a river running. I went online at 3:00 in the morning on a Sunday and I filled out the options for ductwork. But American Home Shield's website didn’t give me options to explain the hassle that was going on so I made a video. When the technician came on Monday, we didn’t have water anymore because the rain stopped, so we showed the technician the video. He first checked the furnace and he said the furnace was working fine. My husband asked him about the ductwork and he told us he didn’t know. He also said that he was glad it was not his house. Then my husband asked him who would he contact to get the ductwork fixed and the technician again said that he didn’t know. Then, he gave us the paper for my husband to sign and he left.

My toilet was running and I had to replace some things in it so I filed a claim with American Home Shield. I found that it was easier to do it online than over the phone since the call time was very long. I attempted to call twice and I waited for about 30 minutes then I finally hung up and put in a request online. I called the next day to ensure that the information was taken and after about 24 hours, the particular company called me. Nevertheless, the service itself was great as well as the contractor. I felt comfortable with the contractor and he explained to me what he was doing. Also, they have presented themselves very professionally every time someone has come.

Whenever I have a service problem, I call American Home Shield first then somebody calls me. I discuss what it is, then they'll have somebody from whatever company that they pick call me. And that person comes over and then fixes whatever the problem is. The only difference is, instead of me paying the man, American Home Shield just takes the money after the service call is being set.

One of the faucets of my tub just spun and spun and it wouldn't turn with some water. I submitted a claim with American Home Shield on the phone and it went perfectly. They sent out a young man named Ruben. He ordered the part for me and in a couple of days, got it in. He came back and he called me up before he came. He told me he was going to be here at a certain time and he was here exactly on time. He went right into my bathroom, took the part off, put the new one on and fixed the faucet for me.

I have filed two claims with American Home Shield and the most recent one was for an inoperable ceiling fan. I submitted the claim for it online and it was extremely easy to do. Their website was understandable and very user-friendly. Plus, I got a response very quickly. Also, the service in both cases was great. The contractor contacted me extremely soon after I made the request and they were very professional and responsive. I'm very impressed. AHS is a great value and it gives the homeowner peace of mind. Plus, it's very simple. It's just a set and forget type thing. It's there for you and if you ever need it, it's very convenient to use. I highly recommend it.

Our furnace stopped working during wintertime. I came home one evening and the house was not at temperature anymore. I called the American Home Shield number on the card that we have, gave my customer number, and I had a call back from a repair person probably within 20 minutes. I got in touch with the actual contractor. It was a little bit more than a difficult situation for him. When I made the claim and he called back to me, it was well after 10 PM. I chose to have him wait till the first thing in the morning before he came over. Although he was willing to come out in the middle of the night, I said we would fend for ourselves during that amount of time. The furnace is now working fantastically since it was repaired. I would certainly recommend American Home Shield. They are well worth the money and their responsiveness and ability to help out in the times when you really need them was excellent.

It was freezing up outside and there was an issue with my heating. I created a ticket with American Home Shield and it was easy doing it. It got assigned to a company, but I had done a recall on the ticket and then rescheduled the appointment with the company to come back and look at it. The experience was good. When the AHS contractors come, I tell them what I deployed on my fee. They then do the diagnoses and then they’ll tell me what part that needs to be ordered. Then, they will come back and do the job. Sometimes, the companies that work for AHS are good, but the people working there and those who come and do the job are not knowledgeable enough. Other times, the company itself is not good and no matter how good the person is, they’re not trying to solve the problem and they're not honest. They would say "This is not covered" and they simply try to make money. Those just small things, but they make a big task out of it.

We had a very good experience with American Home Shield. We had a leak issue with our refrigerator and a problem with our air conditioner. I called American Home Shield and the contractor came to my house the next day. He was very courteous and very professional. He came in, knew immediately what the problem was, and took care of it. Since the repair, everything is perfect. I would continue having a home warranty every year.

We had a leak in our plumbing and submitted a claim to American Home Shield. We did it online and it went very smoothly, nicely and effectively. The contractor was okay and seemed knowledgeable. At first, I said I needed to punch a hole in the wall to have an access from the inside and then go underneath. He said that he could do it the easy way without having to go underneath. He did a good job and minimized the process. Moreover, he didn't damage the wall. I have three different coverages from American Home Shield and I'm very happy with them.

My heater went out on a weekend and that was in winter. I called American Home Shield to make a claim and the technician they sent was here on Tuesday. Then they called me and said that according to the tech, the heat pump wasn’t worn out but was due to some other defect. It had to be worn out for them to fix it. But it was not working, so it must have been worn out. And AHS told me the only thing they could do was to send somebody else out here and I had to pay them another $75. But I didn't have money to do things like that. Then the technician called me back and told me that he could fix it if I pay him $800. We still don't have any heat and I'm really dissatisfied with AHS.

I have been very pleased with American Home Shield's service because their customer service is really excellent. Some leak was identified in the home that is covered under American Home Shield's warranty so I reached out to them. They arranged for someone to come and inspect the problem, and there were two separate companies that came because they wanted a second opinion. But once the report was filed with American Home Shield, I did not get any notification so I reached out to them yesterday. They were waiting for the feedback from the vendors that they used before they could contact me. But the rep also immediately called the vendor that was authorized to work on this issue, left them a message and sent them an email. Sure enough, a little later, I got a call from them saying that the work can be immediately started and the vendor also called me.

I recently filed claims with American Home Shield for the AC unit, the ceiling fan and the garage opener. They sent somebody who fixed the heater and the garage door opener. I didn’t have the time that time for the ceiling fan, so I told them I wanna reschedule it for another time. So, they cancelled the claim. Then when I called back they told me that I had to pay another $75. But why? I already paid $75 for those two things. It was supposed to be one claim. Then I talked to the manager and they finally fixed the issue.

I highly recommend American Home Shield. I filed a claim online and navigating their website was easy-peasy. Everything was easy to set up and I got a response right away. And the technicians were awesome. I had two different things to work on and both items were corrected that day, and I was very happy and satisfied.

Everything works out according to plan with American Home Shield even though sometimes, contacting an actual customer service rep is kind of hard to do. When the motor went out on a fan, I filed a claim online with them and 20 minutes later, I got a call from the person who took the claim. They were super fast and they came the next day. Everything worked out fantastically and the contractor was awesome. The appliance also works perfectly fine now.

I woke up one day and my heat wasn’t working and it was cold in the house. I called American Home Shield and it was really quick and simple. It was less than 5 minutes. Then I got a text right away with the company that would be coming out. They said it could be up to 24 hours, which was kind of concerning because I was leaving town that day. But they reached out and they came within four hours of the claim being submitted. I got a text statement that my tech was en route, and they had a link that I could click on and see their location real-time, which was really cool. The contractor was friendly and fast. The heat was easily repaired and he was in and out in 30 minutes. He had to replace my thermostat and something on my furnace that had gone out as well. It was a really great experience. It was quick, painless and everything you would want it to be. I would recommend AHS.

The heater/air conditioner unit for the downstairs portion of the house stopped working. It's not super cold here in Las Vegas but it's getting cold enough that the downstairs is uncomfortable. I diagnosed it and something was going on then I realized that the heater was not coming on. So I contacted American Home Shield online and put in a request then somebody called me. I was asked when I was available and they scheduled the whole thing. Somebody came out a couple of days after and I was called right before the technician was supposed to come out to let me know he's coming.

We had a dishwasher that was not working properly so we were referred to a company in La Marque Texas by AHS. The contractor came out and diagnosed our dishwasher. The tech replaced the soap dispenser and the motherboard. He did that and it still didn't work. He came back out and figured out that the motor needed to be replaced. He ordered that, came back again, and replaced the motor. Everything seems to be fine now except during the process, the bottom of the dishwasher door got dents and was sort of leaking but they got that fixed. The experience with American Home Shield and the contractor was easy. The contractor company was just slow. The dishwasher seems to be fine now once we got the leak stopped. I've had AHS for years so I would recommend them to anybody.

There were quite a few things that were wrong with the toilet in my guest bathroom, so I called American Home Shield and they called Hudgins Plumbing to come out. The first time I called, I got the automated system. I don't think I ever talked on the phone with a live person.

American Home Shield did a wonderful job. They were able to address our issue the same day. We were going to close our house the next day and we were having issues with our furnace so the home shield that we had, called The Enforcer, acted immediately. The issue was addressed and we were so grateful. They did a great job. We filed the claim over the phone because we wanted action on an emergency basis. Otherwise, we would not be able to close our house the following day because of that issue. My insurance agent and his dad helped us to be able to find somebody who could help us ASAP. We have been with our agent for quite a while and he has been a wonderful Farmers Agent.

Our heat pump messed up and I submitted a claim to AHS over the phone. I spoke with someone who assigned somebody out. I read some bad reviews about the contractor company and I called to try to get it change but they weren’t allowed to change. But the guy from the company that came on out was great and I left them a good review. He was very professional, courteous and he fixed it for like 15 minutes. Everything is still working fine since the repair. However, when I chose the option to have the $100 deductible be taken out of my account within 48 hours of the repair, it didn’t come out for a week. They had my account and they just had to do it directly. I called and I was on hold forever. I said, “Okay, I'll take it that they take it." They took it out two weeks after the repair and then I got an email stating that my account is delinquent.

I remodeled a house and I had no idea that all of the dust would get into the ducts, so the heat went out because the ducts were dirty. I filed a claim with American Home Shield online and the contractor came the next day. It was winter so there was a need for it to be done right away. The guy got here before me and the remodel contractors were still here and they let him in. By the time I got home, he was finished and he explained to me what the problem was. Before this, I lived in a high rise for 30 years and I didn’t have things that could break. And I've never had one of these warranties before. My experience with American Home Shield was fine and I was happy. I paid my deductible and moved on. I like that fact that customers just call them and they deal with it. It's great that customers don't have to look for someone themselves, especially when moving to a new house and they don’t even know who to call.

My heater upstairs was not functioning during the cold snap, and so I submitted a claim to AHS over the phone. The interaction that I had with the reps was very routine. They set up the service, which I've had two, and both of the services went smoothly. Originally, the contractor that American Home Shield sent out came in for that and then they determined it was an electrical problem. The only issue was the second service, and somehow the electrician didn't understand and thought it had been canceled or completed. So, I waited a week before calling Home Shield back again to say that no one ever followed up with me and they got the contractor to the phone and got them out to see me the next day.

My water heater started leaking and American Home Shield replied back quickly with an email to the claim I submitted online. They . However, the plumber didn't get back to me right away and I didn't get service for a couple of weeks. The plumber called and said that they were going to call back and set up an appointment. But when they called back and set up an appointment, no one showed. Then they called back again and showed up. They were really great plumbers. Moreover, they were nice, knowledgeable and professional. I like them and I'd use them again. Everything got taken care of and fixed like it should be. However, I ended up having to pay $700 out of my pocket to get the water heater fixed. When you use a home warranty, they're always going to find something else to add on to make you pay outside the home warranty.

I call in to submit claims with American Home Shield and everything has been fine. The contractors have been good as well. In the past they had to come back a couple of times, but the last time they came out they fixed the issue the first time. However, I wish the contractors would call back immediately since I filed a claim early this morning and no one has called me back. But I highly recommend to have the services because it’s a saving compared to just calling someone out to come in and service.

My sewer line plugged up so I filed a claim to American Home Shield. I keep their 1800 number readily available and I use Accurate Plumbing which is a good company. They’ve been here before and when the company called saying they were going to send somebody, I requested to have the plumber come out again. The company was good about sending out the person I requested to come back out, so I didn’t have to re-explain everything. He knew what was going on and we had to do some special stuff. Luckily, I had insurance on that sewer line and that sewer line had been replaced. The plumber was able to take care of my problem quickly and efficiently. The sewer line is fixed now and I’m very satisfied. AHS is good but they’re a little nitpicky about replacing the check and making sure that they can’t do something a whole lot cheaper.

There were one more outlet and two more light fixtures that were not working in the house. I purchased this house out of foreclosure and we were discovering things all the time. And so far, every time we found something, I would get a hold of American Home Shield and their contractor would come up and fix it. Submitting the claim online had been seamless and then the contractor would call me and tell me when he would be there and we were all good to go. I would also get a phone call from the contractor when he got to the house, another call to diagnose, and then another call to tell me he was done, all in the same day.

I've had a couple of different experiences with American Home Shield. I had two claims on the same day and submitted the claims to them online. The first one was an icemaker issue and they referred it to a company here in Birmingham. A part was ordered and the issue was resolved within a week. The other one is still in process and I'm still waiting for it four weeks later. Yesterday, I was having an issue and called in. Whenever I speak with their reps, the interactions were fine. The rep I dealt with was pleasant to speak with and resolved the issue.

My built-in dishwasher started leaking water onto the kitchen floor. So, I submitted the claim to American Home Shield and they said they would have the company that they contract with call me in a few days. The company called and they sent somebody out. He said there were two things wrong but they didn't have the part. They will get that part and he'd be back. It took a week between his first visit and the second visit. It would have been bad had I not figured out that using a different cycle on the dishwasher did not cause it to leak. So, I went ahead and continue using the dishwasher. I’m the only one in the house so I only wash dishes twice and during that, I didn’t have any leaks.

I’ve had electrical problems a month or two ago and I filed a claim to American Home Shield over the phone. Their reps were always wonderful, but sometimes when I call, they never answer. It takes an hour and a half to answer my calls. It's a headache when you initially do the claim. Other than that, American Home Shield is great and everything is well since the repair. I would recommend American Home Shield.

I called AHS to submit a claim for a busted pipe in my kitchen. I was very unhappy with the service I got from the first contractor they sent. They gave me a botched-up patched job and I'm still having to live with that. They didn't float the sealant like they said and they were trying to upsell me. But the last one they sent was perfect. He had to come back twice to fix the issue. The first time, he just tightened it and he thought it was fixed. But then, he came back and he put a new replacement. Now, it's working well and not leaking.

We've been with American Home Shield for quite some time and in the past, I've had some issues. It was to the point where we thought about canceling because of the contractors that were coming. We had some issues with our central air conditioning and the contractors that they sent out weren’t very trustworthy. One of them went in our attic, didn’t do too much, came out and then told American Home Shield the maintenance wasn’t taken care of. We, in turn, hired someone to come out and they gave us great feedback and said that everything was maintained. So, I had to end up sending not only the person that we paid out-of-pocket their information to American Home Shield, but I also wrote a letter and kept a file on everything that had to do with the house.

Our heater was broken, so we called American Home Shield and they were going to send someone out. It took a little while because the weather was really bad. It was snowing, so AHS had lots of calls to handle. I told them that we didn’t need to be put on a priority because we had a fireplace and portable radiators. When the contracting company got out here, the technician took a look at the heater and made a diagnosis, and they had to order a part. Then the person who came back out to fix it found that the first diagnosis was not correct. He had to order another part, and then the part came and it wasn’t the right part, and then they got the right part and they came back. But the guy who installed it forgot to re-plug something back in and our air conditioning wasn’t working, then another person came out to fix that.

We have American Home Shield for over a year now and the dealings that we've had with them have been very good. Recently, my husband called them and they sent somebody out for our heating claim. We didn’t think the outside was running properly and if it needed Freon or what. So we felt we should have it checked because it wasn’t coming on in the house. The contractor called before he came like he said he would. We own a business so my husband was able to run home and meet him at the time. He said the contractor was a really nice guy. The contractor got right down to it and didn’t waste a lot of time. He changed the thermostat and we were good to go. It was great. I was just talking about American Home Shield the other day and that I do not understand why other people don’t have it. Somebody said to me that they had to replace something and I said that if they had American Home Shield, they wouldn’t be going through that nonsense.

We all had the A/C set at 72 but the temperature around the house remained at 80 so I submitted a claim with American Home Shield. I did it online but I didn’t know if I was going to be charged again so I also called in and they were very nice and patient over the phone. The contractor who came was also nice and he seemed to know what he was talking about. Prior to him coming, our A/C started working properly again but he checked everything to make sure everything was intact. He said that everything was fine and he encouraged us to call back if we have the same issue so they can come out and check it again. My experience was great and I appreciate everything that American Home Shield did right.

I usually call American Home Shield over the phone when filing a claim and it's usually an extraordinarily long process. It's a long hold to get someone with the machine although this latest time, it wasn’t that bad of a wait. We filed a claim for our pool and we had one company that came out before and a different one the latest time. The first time we called in, the guy came, looked at the thing and left. He wrote up stuff to AHS, and then they denied the claim. He didn’t touch, measure, or fix anything. And then, I asked for a copy of what he wrote and he said that the company was going to send it to me and that I should talk to the company. I called the company four times and left messages but no one ever called back and I never got a copy.

I submitted claims online with American Home Shield for my refrigerator and my stove. I had to call them back as they didn't call me back timely, and then they scheduled the appointments. I had two contractors and both were great. They came out, did an assessment, figured out what needed to be done and did it. And my appliances have worked excellent since then.

A couple of weeks ago, one of my faucets was leaking. I filed a claim for it with American Home Shield online, and their contractor came and took care of the problem. I had an issue with the repair though. I went back online and stated the issue and their contractor came back and took care of it and it's been fine since. I would recommend others to look into AHS.

I had a problem with my washer a couple of weeks ago and I called AHS to submit a claim. This was done automated on the phone, so it was fine. Our appointment was set up for a week and a half later, so we couldn't wash anything for that amount of time. I called the contractor that AHS had assigned to us, which was Sears, a day before the appointment and he told me that he would be here between 8:00 and 10:00. At 8:16 the next morning, the guy called and told me that he'd be here in 30 minutes. He did a great job in fixing the unit quickly and efficiently, and its performance has been excellent since the repair. I'd tell a friend that AHS is well worth the money.

I would recommend American Home Shield. We submitted a claim online for a heater in my niece's house that wasn't coming on and since the repair, everything is working. Everything went fine with the tech who came out as well.

If a friend would ask about American Home Shield, I would recommend them. My wife submitted a claim online because our dryer started squealing really bad. We got an email saying Suffolk Appliance was going to do it. It was a Friday when we submitted the claim, so nobody got in touch with us until Monday. I ended up calling them, although the guy said he was ready to call me. Also, I have dealt with Suffolk Appliance before we had American Home Shield so I knew them and it worked good. When the technician came, he diagnosed the problem but he didn't have the part with him. So he told me he'd be back in about two days to do it. But he ended up calling the next day to tell me he got the part and asked if he could swing by and put it on. I called my mother-in-law and called him back. She met him over there, and he replaced the pulley, which ended up being the bad part on the dryer, and she signed the paperwork for us.

We have a furnace and the firelight wouldn't stay lit. I submitted a claim online to American Home Shield and we had them come out three times for the same issue. On the third time, they decided that it was a different tech and he decided that it was not functioning properly so he shut everything off. So we're waiting right now with the claims process. I have only met two contractors and they have been really professionals. The one whose name was Keith did a good job.

I filed a claim submitted to American Home Shield due to a drain pipe in the home, which had separated from an adjoining drain pipe. The drain pipe was under the home and the home is raised 2 ½ feet off the ground. What the pipe drained turned out to be a health hazard, and it took the contractor approximately four days to get here. I was surprised because he said they would call when he was on the way, and he did. And it turned out, I was the one who was way out of position to be at home when he got there. The tech had enough information that he was able to locate the leak and the pipes that had separated and was probably 75% done with the job when I was able to finally show up. He was on site for 40 minutes at most, and it was an immediate response. This was my first venture into this warranty company, and everything seems to be holding well. The claim was something that needed to be done, it got done and I’m happy with it.

American Home Shield's customer service has been great. I submitted a particular claim and everything went fine. The tech was on time. He explained to me what he did and what he found. And he did the repair in such a timely manner. It was a good service. I've used American Home Shield five times, and it was all good. I've recommended them to one of my other sisters.

The service I got on my claims with AHS was fine, so far. I recently called in for a plumbing service and my interaction with their rep was nice. I had a couple of issues with plumbing in my kitchen and the contractor they sent took care of them. Some rubber had broken off in the faucet in my kitchen so the water was trickling out. They unscrewed the end of the tap and cleaned the plastic out of it. The thing needed to be replaced because it started doing that again. But because I had watched him unscrew it and take the plastic out, I just unscrewed it and kept it off.

American Home Shield sent someone out to fix my washing machine in November. At the time, they had to order a part and that took over a month to get. Then when the tech put that part in, my washing machine worked for about two days then it started running water and water was all over the washing room. I called back to have him come back out and he said that he had to order a drum. When he fixed that, the washing machine worked for a couple of days. I had to call back again last week because it was still leaking.

Most of the service reps that American Home Shield sent to my home went a bit above and beyond in helping me understand the issue because I asked a lot of questions. The last claim I filed with them was for the water closet downstairs and the reps I talked to were professional and courteous. The contractor that they sent out was also excellent and I was very satisfied with my experience.

I always ask for American Home Shield's service over the phone. I have 19 houses which I manage and I was using another home warranty company for a couple of them. That home warranty company's phone waiting time was only seven or ten minutes. For American Home Shield, sometimes I've had to wait half an hour and that's too long.

A home warranty cuts down a lot of the costs that I would have to shell out at one time. Recently, I submitted a claim over the internet to AHS for the pool. There was a leak and I had to have something replaced. Their website was very easy to use and the technician was here within a day or two. He was professional and courteous. He ordered the part and was back in a couple of days to repair it. Everything was fine after the repair and I was very satisfied.

Having a home warranty is great. I had a claim for my laundry room light that has gone out and I submitted it online to American Home Shield. The technician who came was very nice, friendly and very helpful. Since the repair, my lighting has been working great. I'm very satisfied with my experience and I’d recommend American Home Shield.

One of the fuses in the heater broke and I submitted a claim for it to American Home Shield on a Thursday. The technician came out within 24 hours and he was very professional. He looked at the heater and told me that the fuse was what was missing. He didn’t have the part and he would have to order it and it would be in the next day. The next day, they had gotten the part in but they weren’t going to be able to come out until the following Tuesday. Then we had a big freeze that weekend, so I had to move the whole family out for about five days to my parents' house. The technician was really understanding of what the problem was from a technical point of view and what my options were to fix it. He explained everything and he told me exactly what was needed. He was very helpful and it was a good experience, but the scheduling should have been better.

I used to live in North Carolina and I had American Home Shield there. I moved to Virginia and I have them here. I have a rental property, and I have them on there too. So far, I have an open claim for my washer. And the last one I filed was for the turn-off valve for the water to the house. I tried filing it online, but it wasn't doing what I needed it to do so I just did it on the phone. Their reps were good. They took the information about the item and gave me a number. However, I had to wait, wait, wait for someone to finally pick up the phone. Every time I call, I have to wait anywhere from 30 minutes to an hour. I put the phone on speaker and just waited it out.

When I need to get somebody from American Home Shield to talk to, sometimes it's a problem. There's a 40 minutes wait problem and it happens more often than that. I talked to a few people that all gave me a different answer to the same question I asked so that was quite confusing. But the service, as far as getting somebody out here was very good. It was quick.

The gas-operated heating system wasn't running and there was some board that had to be replaced. I submitted my claim to AHS online, which I tend to do since when I call in, it can sometimes be a very long wait. Doing it online has been faster, easier and better. However, sometimes it won't find my account right away. But, then I found it in one of the other options there.

The blower of my AC was running continuously, so I submitted a claim with AHS. The AC technician fixed it within a couple of days. In general, the technicians that AHS sends out are fine. However, I had other issues such as a dishwasher leak that the technician didn’t find the first time. I did a bunch of other things and then they finally came back a second time. And I paid $75 twice and that wasn’t so good. Somebody from my homeowner's association figured out what was wrong. He rolled out the dishwasher and saw where the leak was coming from. Once they identified that, the technician AHS sent was speedy and was able to fix it.

I've tried filing a claim with American Home Shield online because when you call, you're on hold for two hours. But, I've had good contractors come out for my A/C unit and that has been wonderful. When I had a dishwasher that I needed service on, I took time off work twice. However, each time, the technician called out sick and no one ever came to my home to service my dishwasher. But yet, they took the $75 out of my account. That has been almost two months ago and I called and called and they didn’t seem to want to give me my money back. It seems funny that every time I call American Home Shield to find out why I have not been credited my $75 for service that was never done, I get this phone call but it doesn't seem to be a reference to that.

I had a leak in my shower that caused some damage on the ceiling lights in our apartment. I filed a claim online with AHS and their website was great. Their reps and the contractors were very good. The first time the contractor came, the issue wasn't fixed because some tile stuff had to be taken out to do that, so it wasn't his fault. Once the contractor realized that he didn’t get to the problem, he referred me to a contractor that would be in my homeowners'. They came in and got that fixed. AHS handled my claim very well. It was a pretty easy process and there were no questions involved. I highly recommend them.

I had some issues with my heater so I submitted a claim with American Home Shield on the website. It would have been a little better if they made the website a little clearer. It didn't say anywhere there that they would do it during normal business hours. I submitted it on a Friday evening because I was going to be out of town for two weeks after that. I called back and there was nothing that could be done, which was fine, so I canceled and rescheduled. But if I had known ahead of time that it had to be business hours, I probably would just have waited and scheduled it when I got back. Other than that, everything was great. The contractors came out and did a good job. They had to order the part and it took four days to get it in, and then they came back and installed it with no problem.

I went down to the basement and saw that there was a steady drip coming from the ceiling. I called American Home Shield and they sent out somebody from Spry Plumbing which is a local plumbing company near me. The contractor was great. I spoke with him over the phone and he was very knowledgeable. He knew exactly what the problem was and it was something much more simple than what I thought it was. And, he was able to take care of that right then and there.

I filed a claim online for an oven repair and American Home Shield sent somebody out. The contractor fixed it but shortly after, it broke. I had to re-file it and the contractor came again, took the faulty piece out and sent it to American Home Shield for repair. Then the part got sent back to the repair company who then came back to install it. My understanding is the contractors get a lot of pushback from American Home Shield to fix things cheap. And from the first repair to the final repair, after it broke again, the whole process took about four months.

I called American Home Shield on two different occasions. One was for a heater that was not doing right in a sunroom with lots of glass. The other occasion that I used AHS was when my washing machine was not putting cold water. The gentleman who came said that I hooked it up wrong. Both gentlemen were totally professional and their response was timely. They made sure everything was right before they left so I was very pleased. I called in both claims for I’m not fond of doing it online as I’m old. Either of the issues didn't fall under the category that was covered since both were just service calls and not real problems. I am satisfied with AHS and I’m renewing it for the second year. I’d tell a friend or family member never to buy an appliance without having AHS for at least the first year.

Our dryer has been having issues and I keep calling American Home Shield, saying our dryer's still broken. So they submit a recall. The part that is annoying is that some of the contractors that they work with are not nice. They hang up on me and say, "Well, you have to call American Home Shield. They're really hard to get a hold of." It's not so much American Home Shield that I have an issue with but it's the contractors and how we need to work with them.

Two of my refrigerators went out at around the same time and filing a claim for them with American Home Shield on the phone went fairly smooth. The contractor replaced the board on the first fridge but I was not pleased with him because he was not communicating with me. It took over a month and a half to get it resolved, and I told AHS not to send him out again. But the second contractor that came out was very responsive, knowledgeable and really helpful. My second fridge went totally dead and AHS replaced it with a pretty comparable unit. AHS does the job and they do it fairly well. I’m very satisfied and I've recommended them to a couple of people.

American Home Shield has been prompt in sending someone out as soon as I contact them. I like to contact them on the phone because I'm always worried about the online thing being lost. But the problem with calling them is that it takes a long time to get answered and I’m put on hold for a long time. I've had several incidences over the last four years that we've owned this home and they've always got things fixed. The issue that I've had was I didn’t realize that I was covered with the fans in my home but we changed several of the fans quite a while ago. I didn’t try to get that back but two of the fans stopped working well. One stopped working altogether so I called American Home Shield and they sent someone out.

A month ago, my tenant told me that there was a leak in the toilet. The spout needed to be changed and the pressure was too strong. I called American Home Shield to submit my claim and everything was fixed correctly. It's very important to have warranty for unforeseen expenses, and I'm satisfied with American Home Shield. You don't know what's gonna be the damage so it's better to have coverage.

I've filed claims with American Home Shield over the phone and they were good people and seemed to be pretty nice. Recently, I called them for the hot water heater and in two days, I heard from them. The contractors came and did that within a week, which was fine. The only problem I ever had with American Home Shield was my experience with my microwave which was horrible. I first reported this in August and they just gave me the runaround. They said that they were going to replace it but I hadn't heard anything and that's been since January 9th. I am still waiting to hear what they are going to do. Still, I'm happy with American Home Shield. I have been with them for 11 years now and I have recommended them to my daughter.

When our toilet was leaking, I called to file a claim and I was on hold for about 35 minutes. The wait time was the only thing that was bad with American Home Shield. But usually, when I have called them in the past, I did not even have to talk with anybody. I just say what I want and then the voice prompt would tell me the fee. It would tell me to punch in my card and ask if I would want to pay immediately or 48 hours after the service is complete. Plus when I was able to speak with a representative, it was fine, very quick, totally efficient and very easy. Then when the contractor came, the problem was addressed quickly and everything has been working since.

I bought an older house and because of its age, we negotiated to get a three-year warranty contract with American Home Shield. Their customer service has been fine. The hardest part is when I have to call in where I could wait for 30-45 minutes if I need to talk to them. To place claims, I can either call in, which can be quite a bit of a wait. And then, they also have an online process which is much easier. I had three claims in the past few months. And for the most part, I have been very satisfied with the contractors especially with the latest two appliance people I used. They were very professional and solved the problems right away. I’ve had other warranty companies through rental properties as well and AHS is the best one.

We were having extremely cold weather here in Southern Georgia when my furnace stopped working. It was frozen over so I submitted a claim to AHS over the phone and it went fine and easy. I live in a small town and AHS don’t generally contract with anybody that services this area. But the fellow came out of Jacksonville Florida the next day and it was far quicker than I thought. He was very professional, friendly, and took care of the problem quickly. There was ice on the condenser and all he needed to do was break it off and it started up. Years ago when I had a plumbing issue, my experience with them was a nightmare, but this one was nice. I’d tell a friend of mine especially if they’re a single woman to get AHS and I wish their rates weren’t as high as AHS' rates have gotten.

When scheduling an appointment, you really can't get anything done on the internet and you have to talk to somebody. Sometimes, I would be on hold for two hours trying to schedule somebody or if I had a question about the contractors coming out, especially if I call after four. And then if I try to call first thing in the morning, it doesn't open until seven o'clock my time. The claims process took a long time to get done just because of all the phone calls I had to make.

When we purchased the plan from American Home Shield, everything was new in our new house but we also knew that everything would start breaking on us. We have the plan for a while now and January of last year, I had a claim for my microwave oven which stopped heating. AHS sent out somebody and he fixed it. In the process though, he messed up a vent. The oven was so loud when it was on. So the contractor came back out and tried to fix it the best that he could. A few weeks down the road, the microwave again went out, so they came out and fixed it again. A few months later, it quit heating up. It was a nightmare trying to get on the line with AHS and getting somebody. Everybody kept pointing the finger. The contractor was blaming AHS and AHS was blaming the contractor.

A toilet overflowed in the condo that my husband and I bought for my daughter and I submitted a claim for it with American Home Shield online and it was pretty easy. The contractor that they sent was there on time and got the job done without any issues. With American Home Shield though, sometimes things could take a little while before somebody can get out there. Luckily, my daughter had another toilet that she could use. Once the request got submitted, it was about five days before somebody got out there. But everything has been fine.

The old water heater broke down and needed to be fixed. I called American Home Shield to file a claim. The water heater is perfect and I'm done with it. The other issue I applied for was getting the front door re-coded or re-keyed. So, AHS sent out a company out and a technician got here at 12-ish and she didn’t' leave till close to 6:00. She was having issues all day with it. The main door getting re-keyed didn’t happen. She only re-keyed the back door but that wasn't our main concern. She said that they were going to come back again another day because she has to talk to her supervisor. She didn’t tell me she was struggling the whole day at my house when I thought it was going to be a 30-minute to an hour job, and she didn’t contact her boss to say she couldn't do it.

We've used our American Home Shield warranty multiple times and filing a claim with them has been very easy. We've been with them for seven years now and their reps are usually really helpful. Also, the contractors that they send are pretty good. If I don't like one of them, I just let AHS know and they won't send him out again. Having AHS has saved us a lot of money.

I've had American Home Shield for nine years since I bought my house. I had filed claims with them before and I followed the 50-50 arrangement for simple repairs such as for my garbage disposal and they covered that, and they also fixed the inside of my toilet. But for big repairs such as for my water heater, AHS paid for a new one. I'm glad I have AHS, but it would have been nice if they also paid for all the upgrades where most of the money went. I've mostly had plumbing issues and the plumbers were great. Recently, my toilet was leaking, so I called AHS and they sent a plumber out to fix it. But they denied the claim because they said that the pipe was disintegrated on one side. Overall, I would recommend AHS. They've saved me quite a bit of money, so having a home warranty with them is worth the cost.

I have three different accounts with American Home Shield. My personal home and two rent houses. One of my houses had a plumbing issue. It leaks underneath the sink and needed some replacement on some faucets. And a couple of months earlier it needed a new water heater, so AHS handled both of those. Submitting a claim was easy. I go online, submit it and the website pulls up all three different accounts. I select which account and it gets assigned the same day and the vendor calls me the next day to make arrangements. That process was all within 24 hours.

We have three different houses covered by American Home Shield and we’re very satisfied with it and I feel very comfortable with having a warranty on my property. I’ve had it on for five or six years at my first house while my daughter has had it for a year and a half to two years. My son-in-law and daughter submit their claims online but I do it over the phone. The claims reps have always been very helpful. My biggest complaint is that I’d like the contractors to come out next day but it takes them two to three days max.

I most recently submitted a claim to American Home Shield for fixing burners on the stove. They responded quickly and a person came out to the house within 24 hours. The contractors had to come back a second time because they didn't have the stuff in the truck that they needed, but they got it fixed. One of the burners is still little off but it's an old stove and we're going to be putting a new one in so it's all right. I don't think they could have done any better. I've submitted two or three claims which I do over the phone and the reps have been friendly and accommodating. The contractors were accommodating as well. I have recommended American Home Shield and these people have purchased it. If you have appliances that have no warranties, especially if they're older and you don't want to put a lot of money into major repairs, American Home Shield is a good insurance to have.

Our garage door spring broke and American Home Shield got it fixed for us. It was pretty easy to navigate their website when I submitted the claim. The contractors they sent out were also professional and quick. They were done in 30 minutes. If anyone asks me about AHS, I would say that I’m using them now.

I’ve always been happy with American Home Shield. I submitted a claim to them online when there was a part of the furnace that was not working at all. They called me on Friday and they came out on Sunday. I was thrilled because it was cold and the furnace was fixed in no time at all and it's working fine. I recommend AHS to others several times a month.

My furnace wasn't coming on. I submitted a claim by the phone and it was good. It’s easier to talk to somebody. The reps were all good. They handled everything right. The techs were fine, too. They came out right away and fixed the furnace. After the repair, the furnace has been good. I would tell a friend that American Home Shield is great to work with.

I've had the warranty for about 10 years and I'm happy with it. I don’t have to shell out so much money when I get the repair. When the washer wasn't draining, I submitted a claim with American Home Shield. I did it online, which was easy, and the contractor came a day after. My interaction with the contractor was really good. He told me exactly what he's doing and what was broken and explained it thoroughly. He had to go to the appliance store to get a couple of extra parts.

I had a really really bad experience with the previous homeowner warranty company so I changed to American Home Shield. I had two claims on the plumbing and they were handled very well. I had one bad experience with them but compared to the previous warranty company, I'm happy with AHS. I'm not a handyman, so I can't fix anything, and having a warranty is the best thing. It's convenient and I saved a lot of time and money.

You don’t have to worry about more expenses when you have a home warranty. I have one with American Home Shield and I recently used it for the repair of my air-conditioning unit. I went online to submit my claim and their website was easier to use than calling. I already knew what was the problem and I told their contractor about it. So when he came out, all he had to do was replace the compact relay. For some reason, this was the second time that that relay was replaced and I don't know if the parts they were putting in are not lasting. Other than that, everything has been good since the repair. My son has the same home warranty and every time he has a problem with his appliances, his experience with AHS has been just as easy. The only thing is, we have to wait for the parts if they don’t have that.

My experience with American Home Shield has been fine most of the time. But this last time, I requested a plumber to come out to do some repairs on some faucets and things because the whole shower faucet was making a noise. But on the American Home Shield site where you would put in for the detailed description of whatever it is they’re coming out to do, there’s no detailed description that I can put in. It's checkboxes. The contractor said it was not part of the work order so he left without fixing the actual faucet handle. The AHS website doesn’t provide the opportunity to make a detailed work order list of items so for the contractor to turn around and say that was bull because I told them to come out to repair the faucet in the whole bathroom. I had to have somebody else come out and pay another service fee for them to come out and do it, which was ridiculous.

I'm grateful for American Home Shield because whenever anything goes out, which is rare, I get great service and I don't have to pay much. Everybody has been really positive and smiling. I submitted a claim for my heater over the phone and the representative I spoke to was really nice. The contractor changed the motherboard and tuned it up a little bit. It has been working great ever since so I'm really pleased. I would recommend AHS to all my friends.

We had an issue with our dishwasher before and Home Shield sent somebody who fixed it. And then I submitted a claim online for my clothes washer but when the contractor called for the service appointment this time, she said it was for the dishwasher. I told her it was the clothes washer and so she asked me to call Home Shield and get it fixed. It took a couple of calls to get back and they had to put in another service call on it and kept telling me to pay them again. The website kept telling that I owe them and so I had to call again. It took a while to adjust the account from them to the website getting to match up for a couple of weeks. But once the techs got here, they’ve been really good. And we’ve been happy with our Home Shield experience.

I normally submit my claims by phone. A girl took my information and got the detail of what I needed to be repaired with no issues and it's scheduled when your repair service guy to come out with. And she gave me either a work or reference number and she was very pleasant. I have a service guy out from Airtronic about two weeks ago because I had some issues with the air condition. He scheduled an appointment, came in and did the repair which was from what he spoke about was something very simple. It was a fuse and he gave me his card. I had a time period that he will come back if it was an issue again but everything went fine. I haven't had any issue with the service the guy had done. A co-worker already got his mom set up with American Home Shield from my recommendation. I recommend them.

I have been using American Home Shield for 20 years now and the contract is logical and easy to understand. We started with filing the claims online now and the website works fine. But when we've done it over the phone, the reps were fine too. They have a very bad administrative group within the organization though. I have sold the property and I'm trying to get them to cancel the policy and stop taking money out. But it's just awful. It came to a point where we had to get angry. That was ridiculous. But, over the years, AHS saved me money and I would tell my friends to consider the company.

Before finding American Home Shield, I used another company as a new homeowner and I didn’t know better than to try to run up the food chain. It was frustrating that when we called in our first issue to the other company, they found that it was under routine maintenance and they would not cover it even though it’s something that has to be replaced every 20 years. AHS is a lot better and my experience with them has been positive. We recently had a plumbing issue and submitting our claim online to AHS was a good experience. In the past, when we tried to do more than one request at one time, it was hard doing it online and trying to follow up with the call center was frustrating but the technicians were good, helpful and professional. AHS is great, I appreciate their policies and I would tell people to use it.

My husband handles the claims and does it online. He says that it’s very easy. He goes online and puts in the request and AHS sets an appointment. It always goes very smoothly. After we submitted the claim, the tech quickly came on a Tuesday afternoon. The gentleman that came was not a major company guy. He didn’t have a van from one of the major companies that come and repair equipment. However, he was professional, introduced himself and took care of everything. He did a good job.

A leak showed up one day and I called American Home Shield to submit a claim. The rep was very helpful and responsive, and my interaction with the contractor went very well. The plumber paid attention, listened to what I had to say, gave me some feedback, and we went from there. I have really enjoyed having the service available to me. It’s a good service and I will continue to have it. I’ve used American Home Shield several times and it’s worth what I put into it. I told a few people about American Home Shield and I recommend other people who have houses to look into it.

The igniter went out in the heater, and I submitted a claim online. I’ve had American Home Shield for a number of years, and there are a couple of vendors out there I will not use. The problem is, in their online, they don’t let me ask for a preferred vendor or somebody that has done work for me before and I know that they're a good company and they have good people. So, I have to do it online, and then if they give me some hodgepodge when I call them, it’s like holding for the next revolution. They’ll schedule the call, they’ll submit the vendor, and then if it’s somebody that I don’t want, I will call them and say that I’ve used these people before and I’d prefer not to use them again. I would ask American Home Shield to change the vendor and they have always done it. They’re really good about doing it. The only problem with it is I have to wait forever whenever I call. I’ve called before and had a 45-minute wait.

I filed a claim online with American Home Shield for the trash compactor and I had a good experience in using their website. I would recommend this company. The trash compactor is working okay now too.

The first time I submitted a claim at American Home Shield, I did it by phone and it was a big mistake because I was on hold forever. But once I got to their reps, it was fine. They're professional and they get it done. Once I complained about the waiting time, they said to just do it over the computer. I did, then it was fine. Recently, my heater stopped working in the middle of a snowstorm and AHS sent a contractor to fix it. He was fast, considerate and good. He didn't have the part that I have, so he drove and then came back 45 minutes later with the part and fixed it.

I will never use American Home Shield again. We had two clothes washers and on the spin cycle, the drum was rattling. It sounded like it was rattling out of the machine. So, we called AHS and they sent somebody out. The person said there was some damage in there and the repair was probably going to cost more than the machine's worth. He submitted his reports and then AHS dragged their feet. For a second opinion, they sent another technician out from a different company. He came out and said the same thing. A week went by and we'd been calling since we were trying to get some answers. Nobody called back. We talked to one lady online and she said they were going to submit the approval for the replacement and so we waited but nothing happened.

We contacted American Home Shield when our refrigerator broke more than a month ago. The entire process has been a nightmare. American Home Shield required two service contractors to look at the unit before agreeing that it needed to be replaced. I was told many times by multiple people at American Home Shield that someone would follow up with me after each phone call, only to have no one follow through. Every time I called, there was a breakdown in communication, and multiple people gave me many different excuses. When I was finally transferred to the department that handles ordering replacement refrigerators, it was the same story, with the only difference being made to wait on hold for 50+ minutes before speaking with an agent. We feel trapped.

American Home Shield is the worst company I have ever dealt with. We had a backup on Saturday. They said someone was coming out Sunday. Someone called in. The plumber said they could not get here till Monday but if we had water they could not get their feet wet so they couldn't come. Tuesday we're still waiting for someone. They call Tuesday night at 8 p.m. and say they couldn't make it out. Wednesday No One still showed up. They took our $75.

When I bought the house, it came with the AHS warranty and so far, they seemed to be doing a really good job at the times I’ve needed them. I was having a problem with my air conditioning unit recently so I submitted a claim over the phone. Their reps were wonderful and really understanding like the couple of time that I had to use them. I didn't have to go into a bunch of details and I just told them what was wrong. Then by the next day, I got a call back from the contractor like I usually do.

I contacted American Home Shield when my washing machine stopped spinning a couple of months ago. I usually submit my claim by phone but I did this one online. Klenk Appliance came out, looked at it, ordered the part, came back out and fixed it, and now it's working. I really like Klenk Appliance and the tech has always been good to us when he's sent out. We've had good and bad experiences with AHS but overall, we've been grateful and I'm glad we have them. They've been willing to bring people out and service our stuff. If I ever built another house or if we sold our house and bought another home, I would try to get American Home Shield to cover it again.

We called American Home Shield to submit a claim for the heating unit. The interactions with the contractor were good and the heater has been working out very well after the repair. Every time we use them, the service has been good. They came out, they had been on time and things worked out good. And if they thought there were some additional things they needed to do, they set up another appointment, came promptly and got it done. I'd definitely recommend AHS.

I had a leaky kitchen faucet. I tried to submit my claim to American Home Shield online but I live in the country and they never assign someone in my area. I got a letter from them before saying that if the contractors are not in my area, I have to notify them. That happened several times. I had to request for somebody but that couldn't be done online. So, I called in and requested a certain plumber. The particular plumber who came was great, he works red. I've had an air conditioning man as well. I've had no problem with them once I could get them here. Other than the fact that they did a good job, they were on time too in calling me and checking with me. When they said they'd be here, they were here.

I noticed a smell in the bathroom then the light switch and the outlet there quit working. I submitted a claim online with American Home Shield and within a few days, the contractor came. He was fantastic. He fixed the issue and gave me a lot of information about my older house, how it was wired and things like that. It was all great. My only issue was the way American Home Shield handled it because we were unaware that we were not supposed to pay the contractor.

I'm very impressed with American Home Shield. We've owned this home for 18 years and we have had quite a number of issues with different appliances and things. AHS has been very good and we've been very pleased with them. Recently, my husband submitted a claim for an electrical issue where the outlet box had to be replaced. He moved something that bumped and blew out the fuse. It sparked, was black around the outlet, and the whole room didn't have electricity. It took us a little while to get the appointment because of a lot of things. It was during the time of all the snow and AHS sent a company that was not local, so they had to come from afar. We waited and when the contractor came, it only took him 30 minutes max to fix the issue. He was very professional and the outlet box worked well after the repair.

The air condition stopped working. I called AHS. They sent out a tech and he needed some Freon to it, then told me that the air condition would be fine. He said that he could only pressurize it up, put the Freon in, and make sure it holds the pressure, but it was not going to resolve the problem. He also said that I have a pinhole somewhere along the way where it found a weak spot and leaked out.

We filed claims with American Home Shield over the phone for our range. It was automated because it was on a Saturday. The contractor who came out was fine. He came out on the day and quickly diagnosed the range. However, the complaint that I had with him was that I called the next week and it had been five business days since he had been here at my house. I checked to see if anything had come from his part search to fix our range. He said that he didn't locate anything and contacted American Home Shield so I called AHS to get an update but I found out he only called AHS to update them with the part search immediately after I got off the phone with him. He delayed the process for a week because he didn't call like he was supposed to.

I filed a claim with American Home Shield over the phone when my heat pump would not go into the defrost cycle. That went well, although I was put on hold for a long time before I eventually got through. There might have been some bad weather and it took a while to get through to somebody. The representative I spoke with took my information and told me that they would have a contractor contact me. Our interaction was good and fairly simple.

The guy from Total Air was very nice and informative. He knew what he was talking about because my husband was out there with him, and he was very thorough. He was trying to get the air conditioner system running and when he got it done, I was inside and I thought that it was my neighbor’s lawn mower running. It made the worst sound and noise. He said it was malfunctioning badly and it definitely needed to be replaced. He told me that it was covered by American Home Shield and he was going to come back because he didn’t have the part. He came on a Saturday and I was already irritated and upset because he was trying to get somebody to come by and see me.

I initiated a claim with American Home Shield back in July for my washing machine and it took about seven visits to resolve the issue in about eight months. The contractor said that they were going to order parts. They ordered the parts but they’re not the right parts. Then they marked the claim as finished, which is not. So, I tried to get a hold of American Home Shield and let them know that it was not done and I was still on hold for hours at a time. The contractor said that he is going to let American Home Shield know that the washing machine cannot be fixed and AHS kept saying that the contractor has not contacted them. So, the left hand didn't know what the right hand was doing and I ended up waiting ever since. It is ridiculous. AHS finally replaced the washing machine because it wasn't repairable.

My furnace went out and I went online to submit the claim to American Home Shield. The wait time on the phone takes a long time for me. AHS sent a great contractor and he answered all my questions. He replaced the furnace and it’s working great. My experience with AHS had been solid and good. And I'd tell my friends that it’s good to have AHS especially if they have an older home with older appliances and electrical work.

I had American Home Shield when I lived in Greenville, Texas and I used them three times and saved a ton of money. So, I renewed it and used it again. They're the best bang for your buck. When I got here, I didn't even think about not having them. AHS has always been there to answer calls and they always got right back. The service people that do the repairs call within a couple of hours to get something done. It has been really good. AHS has also changed the claims process to where it is much better. I used to have to be here or leave a check for somebody to show up with the check and now, they just charge the fee to my credit card after they do the service.

When our dryer quit working, I submitted a claim online and the next day, I already had a contractor. It was smooth and very quick. The contractors were awesome. As soon as they got assigned, they called and made their appointment. They came out and explained the whole process. They were amazing. Everything has been going well after the fix and I would recommend American Home Shield.

I submitted my claim to AHS for my water heater and it was very easy. Within the next day, I heard from the company that was supposed to come, take a look at it and fix it. The guy went in there, figured out what was wrong, replaced the part and was done with it. I wasn't home but my brother was there and he seemed to be happy with it. It was fixed within a couple of days and I was happy. It's nice to have hot water and take a shower. I've dealt with other home insurance companies before and had miserable experiences, so I was glad that this one worked out fine and I'd recommend it.

I have been with American Home Shield for eight years. I called them because there was a condensation in the rear of my refrigerator and also, the steel needed to be replaced. The guy from American Home Shield fixed the condensation and then he had to order the seal. But it was several months for the seal to come in. It was a Sub-Zero. Even so, the guy who came and his son were both wonderful. However, when I called American Home Shield, I was put on hold for 50 minutes. It was very frustrating. AHS should answer their phones and put more people on it. My time's more valuable to me than their time. And I pay them for their time.

When we first got American Home Shield warranty, it was good. But then they started not doing the right thing, and everything started getting really expensive. Every summer, we had to call them to come and fix because they didn’t do whatever they were supposed to have done the previous time. And every summer, we had to get stuff done to the air conditioner. Every time we call American Home Shield, we pay $75 and they could never do anything for us. So it's $75 for nothing and they don’t cover this and they don’t cover that, so we just canceled it. I am dissatisfied with American Home Shield. The problem wasn’t the attitude of the reps, it was the service itself.

This is the worst experience I've ever had with a home warranty company. It is nearly impossible to speak to anyone, they contract with vendors that have terrible reviews and can't get the job done, there is no escalation process (like when you have a broken dishwasher for 7 weeks and have had the service guy come out 5 times and it still isn't working). It's unbelievable to me. They obviously care more about procuring new business than keeping existing customers. There is no way I will renew my contract with this company.

I submitted claims with American Home Shield before for my stove and refrigerator. The most recent claim was for my microwave which I filed online. Their website was very user-friendly. A very timely and professional contractor came who did the job very well. He fixed the microwave immediately and it has been excellent since the repair.

I had an issue with an electrical outlet in our kitchen. We plugged in there for several years and then, all of a sudden, we noticed that when the device that we had was plugged into the side of the wall, it was causing a power surge on that side of the house. So, it ended up having to be switched out. We had discovered what the problem was late at night so rather than wait on the phone, we ended up submitting the claim through the website. The contractor who came out was excellent. He was very attentive to detail and very helpful. He went above and beyond what he needed to do. He explained everything and he looked at other areas too where he could change something. But he'd say, "Oh, well, I don't necessarily need to change it now. But just so you're aware."

I had a bad experience with AHS and it took three months to get everything situated. They even overcharged me and yet they did not produce and I had to contact them several times. I had issues with three appliances and the people they got to come out to my house were terrible. They didn’t know what they were doing. For my dishwasher, the technicians had to order parts for it, but they took it apart and they did not put it back together properly when the part came in. I couldn't even run the dishwasher 'cause the cord that goes in the dishwasher was still not put back. I had to call them again to have the technician come out there and put the cord back on properly.

We had an issue with the dryer recently as it was making a rattling noise. The contractor that American Home Shield sent out was extremely courteous and professional, got in and out in an experienced manner, and was able to find the problem and fix the issue within 40 minutes. When we called the company at other times, the contractors that came out have been extremely professional as well and they've been knowledgeable of the job at hand. So, I have nothing but positive feedback for AHS and the contractors that they've recently sent to us, and I'd recommend AHS to a friend.

I have two policies with American Home Shield for different locations which are going on for about five years now. One for the home we live in and one for another home that I own. Recently, I made a claim for the refrigerator's icemaker in our home. I submitted it on the phone to American Home Shield and it wasn't a very pleasant experience. The first time I called, I waited for an hour and 44 minutes. On the second time, I was on hold and whenever the call got completed, I was disconnected right away. I called back again and it was an hour and 38 minutes.

I called three times for my dishwasher. The first time, it was not heating. American Home Shield had Rand's Appliances send out a man and a heating unit had to be put in it. The second time, something flipped and they came back and fixed that. The third time, I had to call them to come back and re-attach the dishwasher into the cabinet under the granite countertop. I opened the dishwasher door one day and the tiny screws popped out which caused my dishwasher to fall forward. The tech put in larger screws and now it is fine.

My microwave was not working and I submitted the claim online to AHS. My experience during claim submission was fine and I got a response right away. AHS sent GE first and GE changed some parts and it started working. But then again, suddenly it didn’t work so I called again and they sent somebody out. He came and looked at the part that we need. But instead of the part, they brought a microwave door. It’s been ongoing since last year so I'm not having a good experience right now. Other than that, I like American Home Shield and this is my second year with them. Before that, I had them and I was fine. They’re good and reliable.

We've had American Home Shield for quite a long time and they've always done a good job for us. I had a heating issue and when I submitted a claim, it was really easy. I did it online since I needed to get somebody to come out and look at it. The reps scheduled it for the next Monday when I called on a Friday. AHS sent out a contractor and when he came, he told me who he was, what he was going to do and what he did. He took care of the issue but it took two service calls.

A wall furnace in my basement needed to be repaired. I filed a claim online with American Home Shield because I wasn't given the options to talk to a person. It was very quick to get a contractor out for the repair and he was very friendly and efficient. Now, the furnace is heating, but it is making a loud and unusual noise. The contractor warned me about that and said there was nothing we could do about the vibration. There's also nobody I can call at American Home Shield to address that. So the furnace wasn’t completely fixed and I'm not totally happy with the repair, but it was a good experience.

I submitted a claim with American Home Shield for our heat pump which wouldn't heat above 60-something. It was 14 degrees and the heat pump was supposed to kick over to emergency heat, but it didn't. The technician found a wire and he fixed the heat pump, and it's working great now. It has been a year that we've had AHS warranty for this house and our experience with them has been fine. This is the third house for which we got a warranty, but this is the first time that we've ever renewed our warranty since we liked AHS.

There was flooding in my basement that had to do with the water heater and the toilet. The debris from the toilet got into the basement and it got to the point where it was really unsafe for the people in the household because it smelled. At first, it seemed like AHS was putting me off since it went on for a while. I kept trying to tell them that the people who had originally taken care of it were no longer available but they wouldn't listen to me. So finally, after I threatened to call the Health Department, they decided that they would do something. Once the ball started working, they went on along with me.

I submitted a claim with American Home Shield over the phone. It was for my refrigerator, but they could not fix it. I had to change the door. Moreover, I had to do that out of pocket. The contractors who came were very professional and treated me well.

So far, we've been doing great with AHS. Back in January, two of my AC units went out. They need some Freon on them to keep the heat going. I submitted a claim and the contractors that AHS sent were awesome. We enjoyed the service. They're very professional and timely, and that's what you need. If anybody would ask me, I would tell them to try out American Home Shield.

I am with American Home Shield for four years now and everything has been extremely positive for as long as I've been with them. I had a very positive experience. My recent claim was just to have the washer and dryer double checked and I did it over the phone. It was just a maintenance check. The reps I talked to asked what the issues were and then confirmed that everything was fine. Everything was very simple and I am very pleased with what they have to offer. All the contractors who came out had been extremely helpful and very cooperative. I had zero problems. I've already been recommending American Home Shield. Several of my friends and also family members have already signed up based on my experience.

When my heater wasn’t working, I called American Home Shield to submit a claim and had a good experience with the rep I spoke with. It took a few days for them to get a contractor out here. The contractor was quick and efficient, and he fixed the heater and then left. It was a convenient and positive experience with AHS.

The pressure gauge of the water heater in one of our rental units was broken and the first company that American Home Shield sent out tried to gyp everybody to have it replaced. They were trying to charge us $900 for it and initially American Home Shield said it wasn't covered by the warranty but when my husband called and asked over and over why it was not covered when it is part of the water heater until they finally said that my husband was right. We got a second company to come out and they ended up covering it. They wouldn’t have if my husband hadn’t gotten on the phone.

I went online to submit a claim to AHS. It was for the ice maker on the refrigerator. The contractor had to order the part, but they ended up going back the very next day and got the ice maker fixed. The icemaker now produces solid ice cubes, not hollow. On the other hand, AHS has my first and last name wrong. I've asked them several times to correct it but they don't get it done. But other than that, I'd recommend American Home Shield.

I’ve been with American Home Shield for seven years and our most recent claim went well but the one that we had three weeks ago did not. They didn’t follow up after the technician came out to see if the job was actually done. So I had to go re-request for someone else to come out and then that person came out and it's working great. So maybe that was just bad luck that I had for the request time. You basically cannot get ahold of them over the phone. The wait time was over a half hour so it all has to be done online through sending through their web page. But if you need to get ahold of someone online you'll get to their sales team no problem. American Home Shield is good if the appliance gets repaired but if it doesn’t and if you have a problem with your service call they're hard to get ahold of so you'd have to start sending emails but I don't know if they're responding to those though either. So I go back on the line and just re-request it.

There had been a couple of times when I've had difficulties with one thing with American Home Shield like when there was something stuck in the toilet. I found out after I ended up having to spend nearly $600 to have somebody install a new toilet that the toilet was bad. Overall, I couldn't complain. It was unfortunate that it did not cover my refrigerator. The ice in my refrigerator worked fine but the water thing stopped working and it was all the same thing so I know it wasn't covered. The waiting time over the phone was too long. It had to be at least five minutes.

I needed to have an electrical issue taken care of and so I went online and scheduled for service with American Home Shield. It was very easy. I did everything online and then I received an email telling me who would be calling me to set up an appointment. The contractor then called me to set up a day and time and then they took care of my service. I was very well satisfied.

I called American Home Shield to file a claim for a washing machine that I had a problem with, and my interaction with the reps was positive. They helped me out, and they told me the options that were available to me because they weren't able to repair it. Then we went out, and we got one and had it installed about two weeks ago. The people at Majestic Appliance, the company that I bought the washer and dryers from, were absolutely fantastic, and the technician, Joe, was amazing. Joe was my primary contact at Majestic, and he was doing follow-up calls all the time. We wanted the washer and dryer to match, but the dryer wasn't broken. That was the only thing that was disappointing. So, we had to get a matching set, and we gave the dryer away to charity.

I would highly recommend American Home Shield. I simply go online to submit a claim and whoever has it calls me, schedules an appointment and gets it taken care of. The contractors have been very qualified people. Once they get in, they know what they're doing. I have a hot water heater upstairs in my attic which the technicians came out for. They were saying it was one problem, but they did not know exactly what the problem was. It turned out to be something totally different. The first try, they didn't get it right but they did exactly what they needed to do and they repaired it. The water heater has been excellent since it was fixed. AHS has done everything that I've ever asked them to do when I have a problem so, they're well worth whatever I pay on a monthly or annual basis. I will tell everybody that they need to be part of American Home Shield.

We filed a claim with American Home Shield for our water heater which wasn’t heating up. The first time, we got an appointment and when the contractor called, we told him that nobody was going to be there on that date, so the appointment was rescheduled. But the second time, the man just came out without calling first, waited 20 minutes, and then he left. Nobody was there because we were at work and we didn’t know that he was coming. We had already paid him $100 to come out, but when we asked him to come back, we were told that we had to pay another $100 for him to come back.

I had a pipe that was frozen and busted, and it was leaking down into the basement. When I typed in the phone number on the internet to file a claim, it said to file the claim online. The contractor did a great job. He fixed it in 30 minutes. My experience with American Home Shield has been wonderful and I recommend it to everybody. I talk about them and I say, “Hey, this is what you need to use. It’s great to have in your back pocket in case something happens.”

I've been with American Home Shield probably for 30 years, and I've always loved them. But in the last couple of years, they don't answer their phones. It's really frustrating because we're older and so I file a claim online. But sometimes, I'm not really sure about the make or model for something that’s broken and I would still rather talk to somebody. The only complaint I've got against American Home Shield is that they are terrible about answering their phone and I sit on hold for 45 minutes. Recently, the pump went out of my washing machine. I called American Home Shield and the contractor was here in about three days. He was lovely, very friendly and knowledgeable. He put in a new pump and he did a wonderful job. American Home Shield does a great service and everything's working fine, but I wish that they had a better phone service.

We had a claim for our heating and air system. The heating system would not blow hot air and it kept running. The first time the contractor came, we thought the Freon that goes into the system was out. He checked that, which was wonderful, so he worked on it and everything was good. Then we had to call back a month later and that time, we thought it was freezing up but it turned out to be the thermostat so it was replaced. I found out that the last several times I've used American Home Shield, I have gone online and within the same day, someone responded to me. When I have called over the phone in the past, it took them a couple of days to get back to me so the online service has been wonderful and I have been doing that lately. It was Comfort Heating and Air out of Sanford who serviced us. They've been here three times, and they were the best people that have serviced us.

My faucet wasn't working and I had no water in my kitchen sink. I filed a claim for it with American Home Shield over the phone and their representative was distant. The technician was here in about two days and they let me know that they would order the part then they would call me back in 10 to 14 days and come out to fix it. I called AHS and asked the man how his wife would like to go without water in her kitchen sink for 14 days. It was a huge issue and what he offered to do was to pay me and let me have somebody else come out to fix it. Having a home warranty is terribly important. I am 72 years old and a single lady with a handicapped son. I have had American Home Shield over 20 years on my property, but right now I am researching to find somebody else.

Everything works fine when we call American Home Shield. We get fast and good service. Also, they make the appointments quickly. Our AC heating unit sounded like it was going to blow up and we found out there wasn't enough oxygen getting through the unit. We filed the claim online and they sent out a very kind contractor, but it was something he couldn't do. We fixed the problem, so it's been fine.

My downstairs toilet wouldn't flush without me holding it down. Also, the water in the upstairs toilet would always keep running and it would never shut off. I submitted a claim to AHS and I love the online claims process of American Home Shield. It was very quick and user-friendly. The contractor who came out was a great and nice guy too. He let me know when he was finished and told me what he had done. However, the tank in my downstairs toilet was too small and the contractor who put it in when the house was built didn’t use the best toilet that they could find. So, I don't think there's much I can do about that until I replace the toilet. But the toilets are much better now since the repair. Overall, I’ve been satisfied with my experience with American Home Shield.

I submitted a claim for my dishwasher, which was making a noise even if it was not in use, and dryer with AHS. I did it through their app and it was good. If you do it over the phone, you'd stay there forever a day. The contractor they sent was really good. He took 20 minutes to do the dryer then he checked the dishwasher. I waited for him to order the part for it but it wasn't available anymore, so AHS replaced the whole thing. I had to call them back about the appliance and then they sent me an email on choosing my electronics. I liked it because I'm a computer person. The contractor then told me about a leak that I had to have repaired before he could install the unit.

I had a little problem with American Home Shield. I'm about to cut off my contracts which I have for both of my properties. I had called for a dispatch for my washer and dryer. I paid with the credit card but they also debited my checking account. It almost put me into overdrive because that’s not my business account. It was hell and back to get my $75. Nobody seemed to understand what was going on each time I would call. It was disturbing. They said to call back and that they were going to put it through. Finally, I called OneAffiniti two weeks ago, I got the check last week.

My most recent claim with American Home Shield was for a garage door opener and it was okay. I usually do it online and over the phone depending if I'm home or in the car. Now, I did it online and everything was good. However, I had bad experiences with American Home Shield too. I had lots of problems in the past with air conditioning units and lots of the companies that they refer you to had low ratings and that is not a good thing. I had about 20 minute hold time with a contractor and they took too long to get here. When the techs came, they didn't know what they were doing. They came out one day and it was fixed temporarily for about an hour and then someone else had to come back out a couple of days later. However, I had good interactions with the contractors that came out for the garage door.

I made a claim recently with AHS for our washing machine. The contractor who came out was knowledgeable, knew what he was doing and fixed the problem. He needed to get some parts and we had to wait for them to come in so the repair took a few weeks. But since the repair, the washer has been keeping everything clean. AHS does an adequate job and they take care of things the way they should. They are a great value and I recommend them to others.

When I filed a claim with American Home Shield for my garage door, the repairman they sent out didn’t have the parts with him and had to come back the next week. It was my first time to file a claim and I never set up an account online. When I did and I figured out how to sign in, I realized that my bill was overdue. So I paid it instantly. But initially, I didn't even know that I had to pay the bill because the guy said that if I got a credit card on file, that’d be charged automatically.

Purchasing a home is a stressful experience, especially when within a week of closing the HVAC system starts having issues. My real estate agent spoke so highly of AHS and the Real Estate Edition, even though I have not had great success with this organization in the past. But it has been several years, so I remained optimistic. I attempted to request service for my HVAC via the website, and due to the premium not being paid from the closing a week ago, I was unable. I attempted to call into the 1-800 number, and proceeded to wait over one and a half hours to speak to someone.

I have a hard time getting AHS on the phone and it takes a while. One time, I stayed on the phone for an hour to get someone. Other than that, they have been fine every time I have been able to get them on the phone. I had it bad with my dryer and the tech came in, fixed my dryer and it's working well now. I also had somebody come out to help me get the filter inside of my air conditioner. There's a flap that I had to open up to put the filter in. I'm 61 years old and there is no way in the world I could do what the contractor said I could do. I've been meaning to call somebody out to look again but I have to pay $75 if somebody comes out.

American Home Shield had to send a contractor out to fix a broken faucet that was 21 years old. But they initially disputed my claim and they weren’t going to fix it so I had to call them a second time. I had a second plumber come out who talked with the Home Office at American Home Shield and they replaced my faucet. It wasn’t the greatest experience and at times, American Home Shield can be a difficult company to work with.

I've had two claims with American Home Shield in the last three months. One for my property here in Raleigh and one for the property in another location. We had a heating claim for both properties which I submitted on the telephone and I had to wait on the line for several hours which was very disconcerting. I didn't have any help and I was laying up in my bed holding on for several hours because it was too cold for me to walk around and do anything in my house. Fifteen minutes is reasonable but two hours or more is way out of line. So AHS needs to have more people to answer the phone. Other than that, all the representatives that I talked to have been very good and very helpful. Plus, the contractor that came to my Raleigh home, Ian, was excellent. Our issue was taken care of really well and he told us not to hesitate to call him if anything broke down.

I got my house in 1993 and I had American Home Shield. There was a period of time that I was laid off so I canceled it but just as soon as I went back to work, I started it back up again. I've been a customer for like 25 years and I've recommended them to everybody. I tell them that AHS is the only way to go beyond now. If you own a house, you have to have some type of home warranty plan to help you with the maintenance. I've always had really good results with AHS and whenever I used them. 99% of the time, if something breaks down, I don't have $1000 or $2000 sitting there waiting to determine what it's going to cost and I'd never know.

Our heat wasn’t working as nothing would come out of the vent when we turn it on. Some electrical component in the actual unit wasn’t telling it to kick it on. We submitted the claim online since it was easier to pull up the computer and do it that way. Also, it was fairly user-friendly. The contractor called us the same night we put in the request which was super nice. He was great. He had to go back to get a port but he came right back the same day, so it was very quick. The heater is good since the repair. Now, it’s warm so we all could sleep compared to the week when it was cold down here in South Louisiana. That particular service call we requested went exceedingly well and was an ‘A Plus’ on the scale. We’ve had really good customer service with American Home Shield even at our previous home.

My heat went out overnight. I called American Home Shield the next morning to have someone come and look at my HVAC system. Their contractor called and told me what time he could be here. He called when he was in the area and he called when he was here. He was here on time and he took care of the problem within an hour. I posted the request at about 6:00 in the morning and the contractor came within three hours which was great. He was very pleasant and he knew what he was doing. He went straight to work and he gave me some tips to look for if a problem happens in the future. He also told me that I could call them to see if I had any other problems and he would come back if I needed him to. He was very professional.

My recent experience with American Home Shield has been perfect. I filed a claim over the phone for a plumbing issue and everything went smoothly. The contractors that AHS sent went above and beyond. The only negative is that AHS doesn't cover everything in regards to the air conditioner, such as the coolant, which gets really pricey. That's a lot less expensive than covering your entire air conditioner. And the air conditioner is our number one concern being that we live in Arizona.

I’ve been with American Home Shield for a year and a half and I've had a good experience with them. My microwave stopped working recently and it was a huge inconvenience, so I filed a claim for it to be fixed. I did it online and AHS responded and set up an appointment. The contractor came and fixed it within 30 minutes. He was very nice and very polite. He let me know he was coming and came early. It was easy breezy. I've recommended AHS to people and told them how easy they were to deal with. If they own a home, they need to have it. Having things covered by American Home Shield is the way to go.

My furnace stopped working. I submitted my claim online and it was easy to do on the AHS website. The contractor they sent was good. He was fast and efficient. He was here for half an hour. However, I've also filed a claim on a toilet before that didn't work out so well but for some appliances, AHS's services are really worth it.

I recently called in an air conditioner issue with American Home. It had previously been an air conditioner issue but apparently, it wasn’t. It was a frozen pipe issue. I got an automated response and the contractor that they sent was early. I’ve had him here before and he was fine. He was able to diagnose the problem in two minutes because I had the same problem as everybody else did. Those of us in the Southeast do not cover up something on the outside of the house because it doesn't get that cold and what it does is it causes something on the inside of the house to freeze. So, water drips out of the condensation unit, which is where I had issues before. Once it warmed up, it thawed out then that stuff was leaking water into my basement.

We have used AHS several times and the warranty has value to us. When we filed a claim online for the filters in our pool area, the contractor that they sent took the filters apart and replaced the ones that were broken. He fixed everything that was needed then there was one other thing that he found that needed to be fixed and he fixed that at the same time. We were very satisfied with our experience.

I've had AHS since 2012. They’re easy to deal with and they usually get everything done. I can go online or make a phone call to make a schedule, and they'll have whoever is going to fix my things come out and take it from there. My washer stopped working correctly and I went online to make a claim. My washer also had an issue and the technician came out and checked both of them. He told me what he needed to do and left. He needed to order parts for both of them. When he came back, he brought the part, installed them and gave me a copy of the work order. But when I broke my faucet, I did not the vendor that AHS used and I asked them to never, ever have him be the person to work on anything for me. They haven't had him come back and other than that, I've had good experiences with AHS.

American Home Shield sent out contractors to fix my refrigerator and my stove. The two that came out did a great job. The refrigerator got fixed and it’s doing great. But the stove is still not fixed. Not all the parts got replaced to fix like I had explained to the guy who came out to fix it. He was okay but he was a bit distracted when he came because he had lost his wallet that morning. He kept on talking about it and was hoping he would get done in time to go retrace his steps, which I could understand. I tried to explain to him that day the problems I’m having with the oven, but it's still not baking like it should. Only half the stuff is turning out overbaked while the other stuff is not baking at all. And that was the same problem I had to begin with. So I don’t know whether it was him being distracted or what the problem was.

I am dissatisfied with American Home Shield. We most recently turned in a dryer and a refrigerator repair at the same time. I usually call them for claims and I had to wait for about 20 or 30 minutes to get somebody on the phone. You can't always handle everything online. There are some things that you need to talk to somebody. And to wait 30 minutes to get somebody on the phone is not good. But then, they're always really nice. They just didn't have good service.

My kitchen sink was clogged and American Home Shield sent people a day after my initial call to snake out the kitchen sink. We've had AHS for a couple of years now and the contractors that they have sent out for any job that we have called for are pretty prompt. They come within the time frame that they say they're going to. They're polite, courteous and they get the job done quickly if it's a quick fix.