American Home Shield Reviews

I have been using American Home Shield for 20 years now and the contract is logical and easy to understand. We started with filing the claims online now and the website works fine. But when we've done it over the phone, the reps were fine too. They have a very bad administrative group within the organization though. I have sold the property and I'm trying to get them to cancel the policy and stop taking money out. But it's just awful. It came to a point where we had to get angry. That was ridiculous. But, over the years, AHS saved me money and I would tell my friends to consider the company.

A leak showed up one day and I called American Home Shield to submit a claim. The rep was very helpful and responsive, and my interaction with the contractor went very well. The plumber paid attention, listened to what I had to say, gave me some feedback, and we went from there. I have really enjoyed having the service available to me. It’s a good service and I will continue to have it. I’ve used American Home Shield several times and it’s worth what I put into it. I told a few people about American Home Shield and I recommend other people who have houses to look into it.

I have three different accounts with American Home Shield. My personal home and two rent houses. One of my houses had a plumbing issue. It leaks underneath the sink and needed some replacement on some faucets. And a couple of months earlier it needed a new water heater, so AHS handled both of those. Submitting a claim was easy. I go online, submit it and the website pulls up all three different accounts. I select which account and it gets assigned the same day and the vendor calls me the next day to make arrangements. That process was all within 24 hours.

When scheduling an appointment, you really can't get anything done on the internet and you have to talk to somebody. Sometimes, I would be on hold for two hours trying to schedule somebody or if I had a question about the contractors coming out, especially if I call after four. And then if I try to call first thing in the morning, it doesn't open until seven o'clock my time. The claims process took a long time to get done just because of all the phone calls I had to make.

The first time I submitted a claim at American Home Shield, I did it by phone and it was a big mistake because I was on hold forever. But once I got to their reps, it was fine. They're professional and they get it done. Once I complained about the waiting time, they said to just do it over the computer. I did, then it was fine. Recently, my heater stopped working in the middle of a snowstorm and AHS sent a contractor to fix it. He was fast, considerate and good. He didn't have the part that I have, so he drove and then came back 45 minutes later with the part and fixed it.

When we purchased the plan from American Home Shield, everything was new in our new house but we also knew that everything would start breaking on us. We have the plan for a while now and January of last year, I had a claim for my microwave oven which stopped heating. AHS sent out somebody and he fixed it. In the process though, he messed up a vent. The oven was so loud when it was on. So the contractor came back out and tried to fix it the best that he could. A few weeks down the road, the microwave again went out, so they came out and fixed it again. A few months later, it quit heating up. It was a nightmare trying to get on the line with AHS and getting somebody. Everybody kept pointing the finger. The contractor was blaming AHS and AHS was blaming the contractor.

I will never use American Home Shield again. We had two clothes washers and on the spin cycle, the drum was rattling. It sounded like it was rattling out of the machine. So, we called AHS and they sent somebody out. The person said there was some damage in there and the repair was probably going to cost more than the machine's worth. He submitted his reports and then AHS dragged their feet. For a second opinion, they sent another technician out from a different company. He came out and said the same thing. A week went by and we'd been calling since we were trying to get some answers. Nobody called back. We talked to one lady online and she said they were going to submit the approval for the replacement and so we waited but nothing happened.

I most recently submitted a claim to American Home Shield for fixing burners on the stove. They responded quickly and a person came out to the house within 24 hours. The contractors had to come back a second time because they didn't have the stuff in the truck that they needed, but they got it fixed. One of the burners is still little off but it's an old stove and we're going to be putting a new one in so it's all right. I don't think they could have done any better. I've submitted two or three claims which I do over the phone and the reps have been friendly and accommodating. The contractors were accommodating as well. I have recommended American Home Shield and these people have purchased it. If you have appliances that have no warranties, especially if they're older and you don't want to put a lot of money into major repairs, American Home Shield is a good insurance to have.

The old water heater broke down and needed to be fixed. I called American Home Shield to file a claim. The water heater is perfect and I'm done with it. The other issue I applied for was getting the front door re-coded or re-keyed. So, AHS sent out a company out and a technician got here at 12-ish and she didn’t' leave till close to 6:00. She was having issues all day with it. The main door getting re-keyed didn’t happen. She only re-keyed the back door but that wasn't our main concern. She said that they were going to come back again another day because she has to talk to her supervisor. She didn’t tell me she was struggling the whole day at my house when I thought it was going to be a 30-minute to an hour job, and she didn’t contact her boss to say she couldn't do it.

Before finding American Home Shield, I used another company as a new homeowner and I didn’t know better than to try to run up the food chain. It was frustrating that when we called in our first issue to the other company, they found that it was under routine maintenance and they would not cover it even though it’s something that has to be replaced every 20 years. AHS is a lot better and my experience with them has been positive. We recently had a plumbing issue and submitting our claim online to AHS was a good experience. In the past, when we tried to do more than one request at one time, it was hard doing it online and trying to follow up with the call center was frustrating but the technicians were good, helpful and professional. AHS is great, I appreciate their policies and I would tell people to use it.

The igniter went out in the heater, and I submitted a claim online. I’ve had American Home Shield for a number of years, and there are a couple of vendors out there I will not use. The problem is, in their online, they don’t let me ask for a preferred vendor or somebody that has done work for me before and I know that they're a good company and they have good people. So, I have to do it online, and then if they give me some hodgepodge when I call them, it’s like holding for the next revolution. They’ll schedule the call, they’ll submit the vendor, and then if it’s somebody that I don’t want, I will call them and say that I’ve used these people before and I’d prefer not to use them again. I would ask American Home Shield to change the vendor and they have always done it. They’re really good about doing it. The only problem with it is I have to wait forever whenever I call. I’ve called before and had a 45-minute wait.

We've used our American Home Shield warranty multiple times and filing a claim with them has been very easy. We've been with them for seven years now and their reps are usually really helpful. Also, the contractors that they send are pretty good. If I don't like one of them, I just let AHS know and they won't send him out again. Having AHS has saved us a lot of money.

We have three different houses covered by American Home Shield and we’re very satisfied with it and I feel very comfortable with having a warranty on my property. I’ve had it on for five or six years at my first house while my daughter has had it for a year and a half to two years. My son-in-law and daughter submit their claims online but I do it over the phone. The claims reps have always been very helpful. My biggest complaint is that I’d like the contractors to come out next day but it takes them two to three days max.

I'm grateful for American Home Shield because whenever anything goes out, which is rare, I get great service and I don't have to pay much. Everybody has been really positive and smiling. I submitted a claim for my heater over the phone and the representative I spoke to was really nice. The contractor changed the motherboard and tuned it up a little bit. It has been working great ever since so I'm really pleased. I would recommend AHS to all my friends.

We contacted American Home Shield when our refrigerator broke more than a month ago. The entire process has been a nightmare. American Home Shield required two service contractors to look at the unit before agreeing that it needed to be replaced. I was told many times by multiple people at American Home Shield that someone would follow up with me after each phone call, only to have no one follow through. Every time I called, there was a breakdown in communication, and multiple people gave me many different excuses. When I was finally transferred to the department that handles ordering replacement refrigerators, it was the same story, with the only difference being made to wait on hold for 50+ minutes before speaking with an agent. We feel trapped.

American Home Shield is the worst company I have ever dealt with. We had a backup on Saturday. They said someone was coming out Sunday. Someone called in. The plumber said they could not get here till Monday but if we had water they could not get their feet wet so they couldn't come. Tuesday we're still waiting for someone. They call Tuesday night at 8 p.m. and say they couldn't make it out. Wednesday No One still showed up. They took our $75.

When I bought the house, it came with the AHS warranty and so far, they seemed to be doing a really good job at the times I’ve needed them. I was having a problem with my air conditioning unit recently so I submitted a claim over the phone. Their reps were wonderful and really understanding like the couple of time that I had to use them. I didn't have to go into a bunch of details and I just told them what was wrong. Then by the next day, I got a call back from the contractor like I usually do.

I'm very impressed with American Home Shield. We've owned this home for 18 years and we have had quite a number of issues with different appliances and things. AHS has been very good and we've been very pleased with them. Recently, my husband submitted a claim for an electrical issue where the outlet box had to be replaced. He moved something that bumped and blew out the fuse. It sparked, was black around the outlet, and the whole room didn't have electricity. It took us a little while to get the appointment because of a lot of things. It was during the time of all the snow and AHS sent a company that was not local, so they had to come from afar. We waited and when the contractor came, it only took him 30 minutes max to fix the issue. He was very professional and the outlet box worked well after the repair.

I had American Home Shield when I lived in Greenville, Texas and I used them three times and saved a ton of money. So, I renewed it and used it again. They're the best bang for your buck. When I got here, I didn't even think about not having them. AHS has always been there to answer calls and they always got right back. The service people that do the repairs call within a couple of hours to get something done. It has been really good. AHS has also changed the claims process to where it is much better. I used to have to be here or leave a check for somebody to show up with the check and now, they just charge the fee to my credit card after they do the service.

I submitted my claim to AHS for my water heater and it was very easy. Within the next day, I heard from the company that was supposed to come, take a look at it and fix it. The guy went in there, figured out what was wrong, replaced the part and was done with it. I wasn't home but my brother was there and he seemed to be happy with it. It was fixed within a couple of days and I was happy. It's nice to have hot water and take a shower. I've dealt with other home insurance companies before and had miserable experiences, so I was glad that this one worked out fine and I'd recommend it.

My furnace went out and I went online to submit the claim to American Home Shield. The wait time on the phone takes a long time for me. AHS sent a great contractor and he answered all my questions. He replaced the furnace and it’s working great. My experience with AHS had been solid and good. And I'd tell my friends that it’s good to have AHS especially if they have an older home with older appliances and electrical work.

The air condition stopped working. I called AHS. They sent out a tech and he needed some Freon to it, then told me that the air condition would be fine. He said that he could only pressurize it up, put the Freon in, and make sure it holds the pressure, but it was not going to resolve the problem. He also said that I have a pinhole somewhere along the way where it found a weak spot and leaked out.

I initiated a claim with American Home Shield back in July for my washing machine and it took about seven visits to resolve the issue in about eight months. The contractor said that they were going to order parts. They ordered the parts but they’re not the right parts. Then they marked the claim as finished, which is not. So, I tried to get a hold of American Home Shield and let them know that it was not done and I was still on hold for hours at a time. The contractor said that he is going to let American Home Shield know that the washing machine cannot be fixed and AHS kept saying that the contractor has not contacted them. So, the left hand didn't know what the right hand was doing and I ended up waiting ever since. It is ridiculous. AHS finally replaced the washing machine because it wasn't repairable.

We called American Home Shield to submit a claim for the heating unit. The interactions with the contractor were good and the heater has been working out very well after the repair. Every time we use them, the service has been good. They came out, they had been on time and things worked out good. And if they thought there were some additional things they needed to do, they set up another appointment, came promptly and got it done. I'd definitely recommend AHS.

I contacted American Home Shield when my washing machine stopped spinning a couple of months ago. I usually submit my claim by phone but I did this one online. Klenk Appliance came out, looked at it, ordered the part, came back out and fixed it, and now it's working. I really like Klenk Appliance and the tech has always been good to us when he's sent out. We've had good and bad experiences with AHS but overall, we've been grateful and I'm glad we have them. They've been willing to bring people out and service our stuff. If I ever built another house or if we sold our house and bought another home, I would try to get American Home Shield to cover it again.

When our dryer quit working, I submitted a claim online and the next day, I already had a contractor. It was smooth and very quick. The contractors were awesome. As soon as they got assigned, they called and made their appointment. They came out and explained the whole process. They were amazing. Everything has been going well after the fix and I would recommend American Home Shield.

The guy from Total Air was very nice and informative. He knew what he was talking about because my husband was out there with him, and he was very thorough. He was trying to get the air conditioner system running and when he got it done, I was inside and I thought that it was my neighbor’s lawn mower running. It made the worst sound and noise. He said it was malfunctioning badly and it definitely needed to be replaced. He told me that it was covered by American Home Shield and he was going to come back because he didn’t have the part. He came on a Saturday and I was already irritated and upset because he was trying to get somebody to come by and see me.

I filed a claim with American Home Shield over the phone when my heat pump would not go into the defrost cycle. That went well, although I was put on hold for a long time before I eventually got through. There might have been some bad weather and it took a while to get through to somebody. The representative I spoke with took my information and told me that they would have a contractor contact me. Our interaction was good and fairly simple.

When we first got American Home Shield warranty, it was good. But then they started not doing the right thing, and everything started getting really expensive. Every summer, we had to call them to come and fix because they didn’t do whatever they were supposed to have done the previous time. And every summer, we had to get stuff done to the air conditioner. Every time we call American Home Shield, we pay $75 and they could never do anything for us. So it's $75 for nothing and they don’t cover this and they don’t cover that, so we just canceled it. I am dissatisfied with American Home Shield. The problem wasn’t the attitude of the reps, it was the service itself.

I have been with American Home Shield for eight years. I called them because there was a condensation in the rear of my refrigerator and also, the steel needed to be replaced. The guy from American Home Shield fixed the condensation and then he had to order the seal. But it was several months for the seal to come in. It was a Sub-Zero. Even so, the guy who came and his son were both wonderful. However, when I called American Home Shield, I was put on hold for 50 minutes. It was very frustrating. AHS should answer their phones and put more people on it. My time's more valuable to me than their time. And I pay them for their time.

We filed claims with American Home Shield over the phone for our range. It was automated because it was on a Saturday. The contractor who came out was fine. He came out on the day and quickly diagnosed the range. However, the complaint that I had with him was that I called the next week and it had been five business days since he had been here at my house. I checked to see if anything had come from his part search to fix our range. He said that he didn't locate anything and contacted American Home Shield so I called AHS to get an update but I found out he only called AHS to update them with the part search immediately after I got off the phone with him. He delayed the process for a week because he didn't call like he was supposed to.

I noticed a smell in the bathroom then the light switch and the outlet there quit working. I submitted a claim online with American Home Shield and within a few days, the contractor came. He was fantastic. He fixed the issue and gave me a lot of information about my older house, how it was wired and things like that. It was all great. My only issue was the way American Home Shield handled it because we were unaware that we were not supposed to pay the contractor.

I had a leaky kitchen faucet. I tried to submit my claim to American Home Shield online but I live in the country and they never assign someone in my area. I got a letter from them before saying that if the contractors are not in my area, I have to notify them. That happened several times. I had to request for somebody but that couldn't be done online. So, I called in and requested a certain plumber. The particular plumber who came was great, he works red. I've had an air conditioning man as well. I've had no problem with them once I could get them here. Other than the fact that they did a good job, they were on time too in calling me and checking with me. When they said they'd be here, they were here.

This is the worst experience I've ever had with a home warranty company. It is nearly impossible to speak to anyone, they contract with vendors that have terrible reviews and can't get the job done, there is no escalation process (like when you have a broken dishwasher for 7 weeks and have had the service guy come out 5 times and it still isn't working). It's unbelievable to me. They obviously care more about procuring new business than keeping existing customers. There is no way I will renew my contract with this company.

I had an issue with an electrical outlet in our kitchen. We plugged in there for several years and then, all of a sudden, we noticed that when the device that we had was plugged into the side of the wall, it was causing a power surge on that side of the house. So, it ended up having to be switched out. We had discovered what the problem was late at night so rather than wait on the phone, we ended up submitting the claim through the website. The contractor who came out was excellent. He was very attentive to detail and very helpful. He went above and beyond what he needed to do. He explained everything and he looked at other areas too where he could change something. But he'd say, "Oh, well, I don't necessarily need to change it now. But just so you're aware."

So far, we've been doing great with AHS. Back in January, two of my AC units went out. They need some Freon on them to keep the heat going. I submitted a claim and the contractors that AHS sent were awesome. We enjoyed the service. They're very professional and timely, and that's what you need. If anybody would ask me, I would tell them to try out American Home Shield.

There was flooding in my basement that had to do with the water heater and the toilet. The debris from the toilet got into the basement and it got to the point where it was really unsafe for the people in the household because it smelled. At first, it seemed like AHS was putting me off since it went on for a while. I kept trying to tell them that the people who had originally taken care of it were no longer available but they wouldn't listen to me. So finally, after I threatened to call the Health Department, they decided that they would do something. Once the ball started working, they went on along with me.

I submitted claims with American Home Shield before for my stove and refrigerator. The most recent claim was for my microwave which I filed online. Their website was very user-friendly. A very timely and professional contractor came who did the job very well. He fixed the microwave immediately and it has been excellent since the repair.

I have two policies with American Home Shield for different locations which are going on for about five years now. One for the home we live in and one for another home that I own. Recently, I made a claim for the refrigerator's icemaker in our home. I submitted it on the phone to American Home Shield and it wasn't a very pleasant experience. The first time I called, I waited for an hour and 44 minutes. On the second time, I was on hold and whenever the call got completed, I was disconnected right away. I called back again and it was an hour and 38 minutes.

I called three times for my dishwasher. The first time, it was not heating. American Home Shield had Rand's Appliances send out a man and a heating unit had to be put in it. The second time, something flipped and they came back and fixed that. The third time, I had to call them to come back and re-attach the dishwasher into the cabinet under the granite countertop. I opened the dishwasher door one day and the tiny screws popped out which caused my dishwasher to fall forward. The tech put in larger screws and now it is fine.

I had a bad experience with AHS and it took three months to get everything situated. They even overcharged me and yet they did not produce and I had to contact them several times. I had issues with three appliances and the people they got to come out to my house were terrible. They didn’t know what they were doing. For my dishwasher, the technicians had to order parts for it, but they took it apart and they did not put it back together properly when the part came in. I couldn't even run the dishwasher 'cause the cord that goes in the dishwasher was still not put back. I had to call them again to have the technician come out there and put the cord back on properly.

A wall furnace in my basement needed to be repaired. I filed a claim online with American Home Shield because I wasn't given the options to talk to a person. It was very quick to get a contractor out for the repair and he was very friendly and efficient. Now, the furnace is heating, but it is making a loud and unusual noise. The contractor warned me about that and said there was nothing we could do about the vibration. There's also nobody I can call at American Home Shield to address that. So the furnace wasn’t completely fixed and I'm not totally happy with the repair, but it was a good experience.

I submitted a claim with American Home Shield over the phone. It was for my refrigerator, but they could not fix it. I had to change the door. Moreover, I had to do that out of pocket. The contractors who came were very professional and treated me well.

When my heater wasn’t working, I called American Home Shield to submit a claim and had a good experience with the rep I spoke with. It took a few days for them to get a contractor out here. The contractor was quick and efficient, and he fixed the heater and then left. It was a convenient and positive experience with AHS.

I am with American Home Shield for four years now and everything has been extremely positive for as long as I've been with them. I had a very positive experience. My recent claim was just to have the washer and dryer double checked and I did it over the phone. It was just a maintenance check. The reps I talked to asked what the issues were and then confirmed that everything was fine. Everything was very simple and I am very pleased with what they have to offer. All the contractors who came out had been extremely helpful and very cooperative. I had zero problems. I've already been recommending American Home Shield. Several of my friends and also family members have already signed up based on my experience.

We've had American Home Shield for quite a long time and they've always done a good job for us. I had a heating issue and when I submitted a claim, it was really easy. I did it online since I needed to get somebody to come out and look at it. The reps scheduled it for the next Monday when I called on a Friday. AHS sent out a contractor and when he came, he told me who he was, what he was going to do and what he did. He took care of the issue but it took two service calls.

The pressure gauge of the water heater in one of our rental units was broken and the first company that American Home Shield sent out tried to gyp everybody to have it replaced. They were trying to charge us $900 for it and initially American Home Shield said it wasn't covered by the warranty but when my husband called and asked over and over why it was not covered when it is part of the water heater until they finally said that my husband was right. We got a second company to come out and they ended up covering it. They wouldn’t have if my husband hadn’t gotten on the phone.

We had an issue with the dryer recently as it was making a rattling noise. The contractor that American Home Shield sent out was extremely courteous and professional, got in and out in an experienced manner, and was able to find the problem and fix the issue within 40 minutes. When we called the company at other times, the contractors that came out have been extremely professional as well and they've been knowledgeable of the job at hand. So, I have nothing but positive feedback for AHS and the contractors that they've recently sent to us, and I'd recommend AHS to a friend.

I went online to submit a claim to AHS. It was for the ice maker on the refrigerator. The contractor had to order the part, but they ended up going back the very next day and got the ice maker fixed. The icemaker now produces solid ice cubes, not hollow. On the other hand, AHS has my first and last name wrong. I've asked them several times to correct it but they don't get it done. But other than that, I'd recommend American Home Shield.

My microwave was not working and I submitted the claim online to AHS. My experience during claim submission was fine and I got a response right away. AHS sent GE first and GE changed some parts and it started working. But then again, suddenly it didn’t work so I called again and they sent somebody out. He came and looked at the part that we need. But instead of the part, they brought a microwave door. It’s been ongoing since last year so I'm not having a good experience right now. Other than that, I like American Home Shield and this is my second year with them. Before that, I had them and I was fine. They’re good and reliable.

I submitted a claim with American Home Shield for our heat pump which wouldn't heat above 60-something. It was 14 degrees and the heat pump was supposed to kick over to emergency heat, but it didn't. The technician found a wire and he fixed the heat pump, and it's working great now. It has been a year that we've had AHS warranty for this house and our experience with them has been fine. This is the third house for which we got a warranty, but this is the first time that we've ever renewed our warranty since we liked AHS.

I’ve been with American Home Shield for seven years and our most recent claim went well but the one that we had three weeks ago did not. They didn’t follow up after the technician came out to see if the job was actually done. So I had to go re-request for someone else to come out and then that person came out and it's working great. So maybe that was just bad luck that I had for the request time. You basically cannot get ahold of them over the phone. The wait time was over a half hour so it all has to be done online through sending through their web page. But if you need to get ahold of someone online you'll get to their sales team no problem. American Home Shield is good if the appliance gets repaired but if it doesn’t and if you have a problem with your service call they're hard to get ahold of so you'd have to start sending emails but I don't know if they're responding to those though either. So I go back on the line and just re-request it.

I made a claim recently with AHS for our washing machine. The contractor who came out was knowledgeable, knew what he was doing and fixed the problem. He needed to get some parts and we had to wait for them to come in so the repair took a few weeks. But since the repair, the washer has been keeping everything clean. AHS does an adequate job and they take care of things the way they should. They are a great value and I recommend them to others.

There had been a couple of times when I've had difficulties with one thing with American Home Shield like when there was something stuck in the toilet. I found out after I ended up having to spend nearly $600 to have somebody install a new toilet that the toilet was bad. Overall, I couldn't complain. It was unfortunate that it did not cover my refrigerator. The ice in my refrigerator worked fine but the water thing stopped working and it was all the same thing so I know it wasn't covered. The waiting time over the phone was too long. It had to be at least five minutes.

My faucet wasn't working and I had no water in my kitchen sink. I filed a claim for it with American Home Shield over the phone and their representative was distant. The technician was here in about two days and they let me know that they would order the part then they would call me back in 10 to 14 days and come out to fix it. I called AHS and asked the man how his wife would like to go without water in her kitchen sink for 14 days. It was a huge issue and what he offered to do was to pay me and let me have somebody else come out to fix it. Having a home warranty is terribly important. I am 72 years old and a single lady with a handicapped son. I have had American Home Shield over 20 years on my property, but right now I am researching to find somebody else.

When I filed a claim with American Home Shield for my garage door, the repairman they sent out didn’t have the parts with him and had to come back the next week. It was my first time to file a claim and I never set up an account online. When I did and I figured out how to sign in, I realized that my bill was overdue. So I paid it instantly. But initially, I didn't even know that I had to pay the bill because the guy said that if I got a credit card on file, that’d be charged automatically.

I needed to have an electrical issue taken care of and so I went online and scheduled for service with American Home Shield. It was very easy. I did everything online and then I received an email telling me who would be calling me to set up an appointment. The contractor then called me to set up a day and time and then they took care of my service. I was very well satisfied.

I had a pipe that was frozen and busted, and it was leaking down into the basement. When I typed in the phone number on the internet to file a claim, it said to file the claim online. The contractor did a great job. He fixed it in 30 minutes. My experience with American Home Shield has been wonderful and I recommend it to everybody. I talk about them and I say, “Hey, this is what you need to use. It’s great to have in your back pocket in case something happens.”

My downstairs toilet wouldn't flush without me holding it down. Also, the water in the upstairs toilet would always keep running and it would never shut off. I submitted a claim to AHS and I love the online claims process of American Home Shield. It was very quick and user-friendly. The contractor who came out was a great and nice guy too. He let me know when he was finished and told me what he had done. However, the tank in my downstairs toilet was too small and the contractor who put it in when the house was built didn’t use the best toilet that they could find. So, I don't think there's much I can do about that until I replace the toilet. But the toilets are much better now since the repair. Overall, I’ve been satisfied with my experience with American Home Shield.

I would highly recommend American Home Shield. I simply go online to submit a claim and whoever has it calls me, schedules an appointment and gets it taken care of. The contractors have been very qualified people. Once they get in, they know what they're doing. I have a hot water heater upstairs in my attic which the technicians came out for. They were saying it was one problem, but they did not know exactly what the problem was. It turned out to be something totally different. The first try, they didn't get it right but they did exactly what they needed to do and they repaired it. The water heater has been excellent since it was fixed. AHS has done everything that I've ever asked them to do when I have a problem so, they're well worth whatever I pay on a monthly or annual basis. I will tell everybody that they need to be part of American Home Shield.

I submitted a claim for my dishwasher, which was making a noise even if it was not in use, and dryer with AHS. I did it through their app and it was good. If you do it over the phone, you'd stay there forever a day. The contractor they sent was really good. He took 20 minutes to do the dryer then he checked the dishwasher. I waited for him to order the part for it but it wasn't available anymore, so AHS replaced the whole thing. I had to call them back about the appliance and then they sent me an email on choosing my electronics. I liked it because I'm a computer person. The contractor then told me about a leak that I had to have repaired before he could install the unit.

I've been with American Home Shield probably for 30 years, and I've always loved them. But in the last couple of years, they don't answer their phones. It's really frustrating because we're older and so I file a claim online. But sometimes, I'm not really sure about the make or model for something that’s broken and I would still rather talk to somebody. The only complaint I've got against American Home Shield is that they are terrible about answering their phone and I sit on hold for 45 minutes. Recently, the pump went out of my washing machine. I called American Home Shield and the contractor was here in about three days. He was lovely, very friendly and knowledgeable. He put in a new pump and he did a wonderful job. American Home Shield does a great service and everything's working fine, but I wish that they had a better phone service.

I called American Home Shield to file a claim for a washing machine that I had a problem with, and my interaction with the reps was positive. They helped me out, and they told me the options that were available to me because they weren't able to repair it. Then we went out, and we got one and had it installed about two weeks ago. The people at Majestic Appliance, the company that I bought the washer and dryers from, were absolutely fantastic, and the technician, Joe, was amazing. Joe was my primary contact at Majestic, and he was doing follow-up calls all the time. We wanted the washer and dryer to match, but the dryer wasn't broken. That was the only thing that was disappointing. So, we had to get a matching set, and we gave the dryer away to charity.

We had a claim for our heating and air system. The heating system would not blow hot air and it kept running. The first time the contractor came, we thought the Freon that goes into the system was out. He checked that, which was wonderful, so he worked on it and everything was good. Then we had to call back a month later and that time, we thought it was freezing up but it turned out to be the thermostat so it was replaced. I found out that the last several times I've used American Home Shield, I have gone online and within the same day, someone responded to me. When I have called over the phone in the past, it took them a couple of days to get back to me so the online service has been wonderful and I have been doing that lately. It was Comfort Heating and Air out of Sanford who serviced us. They've been here three times, and they were the best people that have serviced us.

I had a little problem with American Home Shield. I'm about to cut off my contracts which I have for both of my properties. I had called for a dispatch for my washer and dryer. I paid with the credit card but they also debited my checking account. It almost put me into overdrive because that’s not my business account. It was hell and back to get my $75. Nobody seemed to understand what was going on each time I would call. It was disturbing. They said to call back and that they were going to put it through. Finally, I called OneAffiniti two weeks ago, I got the check last week.

Everything works fine when we call American Home Shield. We get fast and good service. Also, they make the appointments quickly. Our AC heating unit sounded like it was going to blow up and we found out there wasn't enough oxygen getting through the unit. We filed the claim online and they sent out a very kind contractor, but it was something he couldn't do. We fixed the problem, so it's been fine.

We filed a claim with American Home Shield for our water heater which wasn’t heating up. The first time, we got an appointment and when the contractor called, we told him that nobody was going to be there on that date, so the appointment was rescheduled. But the second time, the man just came out without calling first, waited 20 minutes, and then he left. Nobody was there because we were at work and we didn’t know that he was coming. We had already paid him $100 to come out, but when we asked him to come back, we were told that we had to pay another $100 for him to come back.

My most recent claim with American Home Shield was for a garage door opener and it was okay. I usually do it online and over the phone depending if I'm home or in the car. Now, I did it online and everything was good. However, I had bad experiences with American Home Shield too. I had lots of problems in the past with air conditioning units and lots of the companies that they refer you to had low ratings and that is not a good thing. I had about 20 minute hold time with a contractor and they took too long to get here. When the techs came, they didn't know what they were doing. They came out one day and it was fixed temporarily for about an hour and then someone else had to come back out a couple of days later. However, I had good interactions with the contractors that came out for the garage door.

Purchasing a home is a stressful experience, especially when within a week of closing the HVAC system starts having issues. My real estate agent spoke so highly of AHS and the Real Estate Edition, even though I have not had great success with this organization in the past. But it has been several years, so I remained optimistic. I attempted to request service for my HVAC via the website, and due to the premium not being paid from the closing a week ago, I was unable. I attempted to call into the 1-800 number, and proceeded to wait over one and a half hours to speak to someone.

My recent experience with American Home Shield has been perfect. I filed a claim over the phone for a plumbing issue and everything went smoothly. The contractors that AHS sent went above and beyond. The only negative is that AHS doesn't cover everything in regards to the air conditioner, such as the coolant, which gets really pricey. That's a lot less expensive than covering your entire air conditioner. And the air conditioner is our number one concern being that we live in Arizona.

I got my house in 1993 and I had American Home Shield. There was a period of time that I was laid off so I canceled it but just as soon as I went back to work, I started it back up again. I've been a customer for like 25 years and I've recommended them to everybody. I tell them that AHS is the only way to go beyond now. If you own a house, you have to have some type of home warranty plan to help you with the maintenance. I've always had really good results with AHS and whenever I used them. 99% of the time, if something breaks down, I don't have $1000 or $2000 sitting there waiting to determine what it's going to cost and I'd never know.

I've had two claims with American Home Shield in the last three months. One for my property here in Raleigh and one for the property in another location. We had a heating claim for both properties which I submitted on the telephone and I had to wait on the line for several hours which was very disconcerting. I didn't have any help and I was laying up in my bed holding on for several hours because it was too cold for me to walk around and do anything in my house. Fifteen minutes is reasonable but two hours or more is way out of line. So AHS needs to have more people to answer the phone. Other than that, all the representatives that I talked to have been very good and very helpful. Plus, the contractor that came to my Raleigh home, Ian, was excellent. Our issue was taken care of really well and he told us not to hesitate to call him if anything broke down.

Our heat wasn’t working as nothing would come out of the vent when we turn it on. Some electrical component in the actual unit wasn’t telling it to kick it on. We submitted the claim online since it was easier to pull up the computer and do it that way. Also, it was fairly user-friendly. The contractor called us the same night we put in the request which was super nice. He was great. He had to go back to get a port but he came right back the same day, so it was very quick. The heater is good since the repair. Now, it’s warm so we all could sleep compared to the week when it was cold down here in South Louisiana. That particular service call we requested went exceedingly well and was an ‘A Plus’ on the scale. We’ve had really good customer service with American Home Shield even at our previous home.

My kitchen sink was clogged and American Home Shield sent people a day after my initial call to snake out the kitchen sink. We've had AHS for a couple of years now and the contractors that they have sent out for any job that we have called for are pretty prompt. They come within the time frame that they say they're going to. They're polite, courteous and they get the job done quickly if it's a quick fix.

I recently called in an air conditioner issue with American Home. It had previously been an air conditioner issue but apparently, it wasn’t. It was a frozen pipe issue. I got an automated response and the contractor that they sent was early. I’ve had him here before and he was fine. He was able to diagnose the problem in two minutes because I had the same problem as everybody else did. Those of us in the Southeast do not cover up something on the outside of the house because it doesn't get that cold and what it does is it causes something on the inside of the house to freeze. So, water drips out of the condensation unit, which is where I had issues before. Once it warmed up, it thawed out then that stuff was leaking water into my basement.

My furnace stopped working. I submitted my claim online and it was easy to do on the AHS website. The contractor they sent was good. He was fast and efficient. He was here for half an hour. However, I've also filed a claim on a toilet before that didn't work out so well but for some appliances, AHS's services are really worth it.

I’ve been with American Home Shield for a year and a half and I've had a good experience with them. My microwave stopped working recently and it was a huge inconvenience, so I filed a claim for it to be fixed. I did it online and AHS responded and set up an appointment. The contractor came and fixed it within 30 minutes. He was very nice and very polite. He let me know he was coming and came early. It was easy breezy. I've recommended AHS to people and told them how easy they were to deal with. If they own a home, they need to have it. Having things covered by American Home Shield is the way to go.

American Home Shield had to send a contractor out to fix a broken faucet that was 21 years old. But they initially disputed my claim and they weren’t going to fix it so I had to call them a second time. I had a second plumber come out who talked with the Home Office at American Home Shield and they replaced my faucet. It wasn’t the greatest experience and at times, American Home Shield can be a difficult company to work with.

I am dissatisfied with American Home Shield. We most recently turned in a dryer and a refrigerator repair at the same time. I usually call them for claims and I had to wait for about 20 or 30 minutes to get somebody on the phone. You can't always handle everything online. There are some things that you need to talk to somebody. And to wait 30 minutes to get somebody on the phone is not good. But then, they're always really nice. They just didn't have good service.

My heat went out overnight. I called American Home Shield the next morning to have someone come and look at my HVAC system. Their contractor called and told me what time he could be here. He called when he was in the area and he called when he was here. He was here on time and he took care of the problem within an hour. I posted the request at about 6:00 in the morning and the contractor came within three hours which was great. He was very pleasant and he knew what he was doing. He went straight to work and he gave me some tips to look for if a problem happens in the future. He also told me that I could call them to see if I had any other problems and he would come back if I needed him to. He was very professional.

We have used AHS several times and the warranty has value to us. When we filed a claim online for the filters in our pool area, the contractor that they sent took the filters apart and replaced the ones that were broken. He fixed everything that was needed then there was one other thing that he found that needed to be fixed and he fixed that at the same time. We were very satisfied with our experience.

I have a hard time getting AHS on the phone and it takes a while. One time, I stayed on the phone for an hour to get someone. Other than that, they have been fine every time I have been able to get them on the phone. I had it bad with my dryer and the tech came in, fixed my dryer and it's working well now. I also had somebody come out to help me get the filter inside of my air conditioner. There's a flap that I had to open up to put the filter in. I'm 61 years old and there is no way in the world I could do what the contractor said I could do. I've been meaning to call somebody out to look again but I have to pay $75 if somebody comes out.

The tank with the stoppers wasn't working. I submitted a claim with American Home Shield and the rep got back to me quickly. The tech had to change the stopper and the pump inside the tank. He did a good job and finished the repair in half an hour. Sometimes I still have all the problems with the tank and I have to double-click on it to make sure the stopper works. Otherwise, the water is still leaking. But most of the time it's good.

I've had AHS since 2012. They’re easy to deal with and they usually get everything done. I can go online or make a phone call to make a schedule, and they'll have whoever is going to fix my things come out and take it from there. My washer stopped working correctly and I went online to make a claim. My washer also had an issue and the technician came out and checked both of them. He told me what he needed to do and left. He needed to order parts for both of them. When he came back, he brought the part, installed them and gave me a copy of the work order. But when I broke my faucet, I did not the vendor that AHS used and I asked them to never, ever have him be the person to work on anything for me. They haven't had him come back and other than that, I've had good experiences with AHS.

American Home Shield sent out contractors to fix my refrigerator and my stove. The two that came out did a great job. The refrigerator got fixed and it’s doing great. But the stove is still not fixed. Not all the parts got replaced to fix like I had explained to the guy who came out to fix it. He was okay but he was a bit distracted when he came because he had lost his wallet that morning. He kept on talking about it and was hoping he would get done in time to go retrace his steps, which I could understand. I tried to explain to him that day the problems I’m having with the oven, but it's still not baking like it should. Only half the stuff is turning out overbaked while the other stuff is not baking at all. And that was the same problem I had to begin with. So I don’t know whether it was him being distracted or what the problem was.

My fan on the ceiling screwed up and when the people AHS sent came to repair the fan, they discovered the fan hadn’t been installed properly. Now, the fan had been there for years and I didn’t know when the official code changed from just "put the fan up, putting it in a special square." They took the fan and they did not put it back so I paid the money and then I had to find somebody else. I had to buy another fan for the house and I had to find someone to put it in. It was a remote problem but by the time I knew it was a remote problem the fan was in pieces on the floor. That was not a very happy experience.

My house was turning 13 years old and I needed to look into something, so I started researching and saw the reviews on American Home Shield were mostly good. I typically call them when submitting a claim but when my shower had a little leak, I filed the claim online. The contractor was amazing. They came, fixed my shower and everything has gone well since the repair.

Originally, I called for service right around the holidays, but I did not get a call back from the assigned vendor. I called them a few times and I received an email that the service had been completed, so I called AHS and said that I had not received a call from the vendor and the service had not been completed. They then sent me to a different vendor who came out and quickly fixed the problem. Although they had to get the part and then come back another day to put it in, it was not a problem. The other claim was for a plumbing issue. We had a sewer smell coming out of my toilet. The plumber came and took a look but said that my coverage didn't cover smells. We did a few things to try to relieve the problem, but it did not work, so I just called my local plumber outside of Home Shield.

Our microwave suddenly stopped working. I followed the power cord as far as I could but I didn’t look any further. Then, I tried all kinds of switches and everything on the wall was working, so I didn’t think it could be electric. I then called AHS and submitted a claim. The rep that I talked to was very good. She was very quick to ask the right kind of questions. She told me that I would hear from the appliance service center and they called.

My washing machine stopped spinning so I went online and got a really speedy response from American Home Shield. I generally don’t like stuff like that because I prefer to speak to a human being but I immediately got a text message, "Yes, we received your inquiry.” They gave me the name of the company, GL Appliance, and said they would be contacting me. That happened the next day so that process is fine. GL Appliance came out and the young man said, "I can tell you what it is right away. You're using too much soap. I've seen this a lot." He did some digital and electronic stuff with the machine and he ran it through a couple of cycles and said it was fine. However, the first time I used it, it wouldn't spin. Although I prefer to speak to a human being especially since I had the problem when I realized that the machine wasn’t working, I wasn’t sure where to go from there so I started by calling GL, but they said I had to go back to AHS.

We've had a couple of calls to American Home Shield in the last few months. One of the calls was for our dishwasher which was not working properly. The company they sent out determined what needed to be done but when the next gentleman came out to actually fix it he didn’t do the other item the first gentleman wrote down. He just replaced a rubber around our dishwasher. And it seemed like he still invoiced them for what was originally said that needed to be done. So I called the company to let them know and they said that as long as they come out, they didn’t care much about whether they did everything that was supposed to have been, as long as it was working. We can use our dishwasher now but it still doesn’t work properly. We can close the door, press the button for it to come on and it doesn’t come on. It's like it kicks it off. It takes a while then we'll try it again. And then it will work.

I have been a member of American Home Shield for several years and so far, it gives me a lot of security that nothing can happen that won't be able to be fixed quickly. Recently, I came home on a really cold night from work and we had no heat. So I called American Home Shield and someone responded and I told them there's wrong with the heat pump that is associated with a particular furnace. We got a call very shortly after that from someone from a local company who said they would be out the next day, early in the morning, to resolve it and they came.

Our relay switch was loose and I called AHS to make a claim but I had a little problem with getting connected to do the claim. When the technician came, he taped the relay switch up and it was making a good connection. He also did another adjustment to it. The people who came were very good and I have no complaints. However, the heater is still not doing what it’s supposed to do which is warming the house and I’m going to need them to come out. Other than that, my experience with AHS has been very satisfactory.

I submitted a claim for my washing machine and the process was very good. The contractor who came out was very good too. He was very polite and responsive. He fixed the unit, and it was a very good experience.

We have a front loading washing machine and it was leaking out of the bottom door. American Home Shield sent a contractor and the technician they sent was very good. But it still leaks once in a while but it hasn’t done it now for about two weeks. He came out twice and he can't duplicate the situation on the two times he's been out here. And this was the same technician both times and he just wasn’t able to reproduce the leak and it doesn’t do it but every so often. I don't know what's going on but he said he would come out again if it starts leaking again.

My dishwasher broke so I called American Home Shield to file a claim. I can never remember my account number so I usually call and they can find it for me. I’ve had good experience with the reps I’ve spoken to. One time though they were overwhelmed because there was a catastrophe somewhere. But other than that, they’ve been great. The contractors have all been great as well except for one issue. It wasn’t the work that the contractor did but the time frame that they gave. It was a six-hour window. And when someone worked, I’ll make sure how they can really work with a six-hour time frame. Other than that, I’ve had no issues.

My washing machine was making a loud noise when it went to the spin cycle. I called American Home Shield and gave them the information. They set it up for someone to come out and took my payment. Then the technician came out and they were backed up so the repair took a little longer than usual but it all finally got fixed. The machine is now working but it's making different noises all of a sudden. I'm still within the window to call them back but I haven't had an opportunity yet. I would recommend American Home Shield because I've always had good service from them. They have reasonable pricing, too.

I have been with American Home Shield for five years and last year, they were great. But this year, I was pissed off because of the last two claims I filed with them. When my garage door that was not lifting, the gentleman they sent out was nice and a professional kind of guy. He got up there and did all these testing. Then he told me that it was not something that American Home Shield covered and that I would have to pay if I wanted it fixed. American Home Shield also called and said there was nothing they could do about the stuff they didn’t cover. I had a plumbing problem as well that they wouldn’t pay for. So it's not going to do me any good to pay $700 a year if they’re not going to cover anything. And when I mentioned this, their representative was rude and didn’t care.

The HVAC stopped working in the middle of the night and we called American Home Shield the next morning. The contractors took care of the problem and the HVAC has been working fine since the repair. However, I wish American Home Shield would allow us to do two claims in one submission so we don’t have to pay two deductibles. HMS does that. I have two homes, one has American Home Shield and my other home has HMS, and I like HMS better. But American Home Shield is okay although I know people who had problems with them where they did not cover the system that needed to be replaced. They did that in my home as well. Also, the people that were sent out have to do a better job of making sure that the people are covered because customers pay the high amount every year to keep the warranty program.

Our heater was making a noise before it turned on and I made a phone call to American Home Shield. They arranged for someone to come out and I paid them $49. The tech said that it was fixed and that he took some stuff out which probably caused the rattle. However, it’s still making a whirring noise before it starts and, as far as I’m concerned, they did not correct the problem. The tech was, nevertheless, very courteous and nice. Aside from the fact that the furnace is still making noise, everything went well and was beautiful. I’ve had experience with them before and it has been quite satisfactory.

If a problem comes up, it's very easy to use American Home Shield's online system. So, when my house wasn’t heating right, I went online and had someone have it checked because everybody was cold. They then assigned a vendor that could help with the house and take a look. When they came out, I had already made my $75 co-pay and they told me that the heater is running, so they're not supposed to work on it. That was the first thing they said. So I told them just because it's running it doesn’t mean it's producing any heat. Then, they went up and looked and there's a sensor for the heater that was dirty. They said that was a homeowner responsibility and for them to clean it, there's an extra charge.

Our hot water tank went out on us and I submitted a claim with AHS, which I did online. I've also submitted claims over the phone but it's a bit easier to do it online as it's very simple to do. The contractors who came to our house were good. We ended up getting a new water tank. I had a problem one time and talked to another rep and they got it done. They were very quick. AHS is professional in the way that they talk to people on the phone. They get the job done when needed and I've recommended them.

I went through the automated system when I filed a claim to AHS for our leaking water heater. Sometimes, when I go online, it’s tricky how to pick things, but other than that, even when I’m speaking to a representative, or calling directly and using the automated system, I’ve never had any kind of problems with filing a claim. Every contractor that they sent out for me has been excellent. I’ve had problems like plumbing, refrigeration and dishwasher and the contractors were all prompt, on time and they called back. We just had an air-conditioning system put in and the guy that they sent out was amazing.

Signed up on-line at American Home Shield to receive a quote for appliance home warranty coverage, got the response below for "low as $29.95" but when I spoke with representative and tried to sign up online the lowest price given was $54.95. It also took three transfers for them to send me to the right department. The lady called me and when she found out we had a newer home and in it less than one year she transferred me to real estate sales but then they told me I needed to go back to consumer sales since it was over 30 days in home. I told them I was given the online price of $29.95 but they would not honor the price shown with no explanation as to why.

I have been with American Home Shield since 2011 and my experience with them has been good. Generally, I'd call when I submit a claim and it was great. When I made a heating claim, I didn't interact with the contractor because it's a rental property but I didn't hear any complaints from the tenant, so I assumed it went well. For convenience, besides from getting the time when the person will be there, I think it will be better if AHS manage the scheduling and the whole process of getting contractors out there.

I’ve been having trouble with my air conditioning. It would run forever and still wouldn’t cool down enough. I used American Home Shield's automated system in submitting a claim and it was great. Then the contractor who came out took care of the problem. He was very knowledgeable and on time. The air conditioning is running a little better now.

When I had an issue with my heater, I made a claim with AHs over the phone. Getting somebody to talk to over the phone was always long and the longest wait time was 45 minutes. I would prefer talking to a person as opposed to trying to get something done through a machine. There was a time where I waited for a long time and when a person finally came on the line, I picked up the wrong phone and got cut off. So, I had to start the whole cycle all over again. But, the employees were very nice and were usually apologetic for making me wait for so long. Also, the contractors that came to our house did a very good job. I've been recommending AHS to others. They service their people and they're a good company.

Our most recent claim with American Home Shield was for a leak in our sink in the bathroom downstairs. The claiming process went fine. My wife called and used AHS' automated system. Then we were contacted within a day to tell us who was going to be the repair person coming and set up the appointment. She was very gracious and professional and my wife felt very comfortable talking to her.

We were referred to American Home Shield by our realtor as she's had it for over 20 years. She said if we didn’t buy it, she would pay half of it because she felt that strongly about the company. However, it's been a little dicey because they don’t cover anything that's not in the main home. We have a detached garage and a garage apartment above the garage which is part of our home. The first request I made had to with a water pipe in our garage and they ended up saying they weren’t going to cover it because it wasn’t in the main home. But it was a washer and dryer so, it set me off on a bad start with them.

American Home Shield’s online submission was good. I tried to call first, but I sat on the phone for 45 minutes and finally hung up. The contractor came and they said they fixed the leak, but they didn’t turn the hot water back on. Once we turned it back on, it was still leaking. They came back and fixed it and said they were supposed to replace the sink for them to fix the faucet. They didn’t and then, they did. It was frustrating. It took longer than we would have liked and they had to come back multiple times. We also had a little bit of trouble with the plumber at first since he was unprofessional. He was cussing in front of my child and made me uncomfortable.

Every time I used my warranty with American Home Shield, I have not been disappointed. They always find someone who is dependable and trustworthy to the job for me. Recently, I had a plumbing issue with a diverter in the shower. I tried to submit the claim online but there was nothing that really described what the problem was. So I called and the lady put it in for me. She was very polite and was very good about helping me. We figured out what I needed then the contractor came within a day or two. The contractor was very nice. He checked several things to narrow down the problem and the plumbing has been working very well since. I would highly recommend American Home Shield.

My husband is in the military and apparently there are a lot of people talking about American Home Shield and always recommending them. We have American Home Shield and they ended up replacing our 12-year-old washer in our most recent claim. It was making noises and it was cheaper to replace than repair. I always submit a claim online since no one picks up when I do it over the phone, and there was a time I was on hold for 40 minutes. Submitting online is easier. The contractors that American Home Shield sent out were good and very accommodating. For the 2 claims I submitted, the experiences were very professional. They came in on time and made sure that we knew what was going on. I recommended them to 7 people already and I like their $25 gift card.

My wife was satisfied with AHS the first year we had them when the microwave failed. We also called them to unscrew our heating and AC's fake cover which needed precision screwdrivers. However, in one of our claims, we had to have another plumber come out because the first plumber, C & P Plumbing, only tightened a knot which compressed the washer more. Inside of a faucet is an inner fit neck and when I turn the faucet on, that part keeps the water from going to the handle. But every time it gets compressed, it gets worn out. What they really needed to do was take the unit apart and replace the washer because that was the problem to start with.

American Home Shield compensated me fully for the purchase and installation of a new faucet since the two contractors they had originally assigned to the job were not willing to touch the faucet. One claiming it was a specialty item and the other claiming we had mold under the sink. I wish it had not taken two full months to end this process but once their corporate resolution team got on the job they came through.

When I had to submit a claim over the phone to American Home Shield for a plumbing issue, it took a long time on hold to get somebody. The representative was fine, though, and the contractors were fast. Since it was more expensive than what is covered, they didn’t repair the plumbing issue. Still, I'm happy to cash out.

I had a heating issue and I submitted a claim with AHS. One of the pieces that were in the back of the heating unit stopped working. The tech had to take a poke and sandpaper it down. After that, I had no issues with it. The only downside is that when I call, I'm on hold for a whole hour. I'd call, leave a work order and they'd call me right back. So after that, I decided to go online.

In November, I got an error code on my washer. I called in a service request with American Home Shield then they sent someone out and fixed it. In December, I hadn't really washed any laundry but I got another error code. So the contractor came out again and AHS covered the repair because it was within 70 days of the original call. That happened a couple more times. Finally, AHS decided that it would be a better idea to replace it. They sent me an option and they told me to either accept it or not. I accepted it and they got me a new washer.

I called American Home Shield to submit a claim when our refrigerator wasn’t working right and the electricity went out in the outlets in the kitchen. The reps were really good and fast about getting somebody to contact us. The contractor that they sent out to fix the issue was great. The two electricians that came out were done in five minutes. They just had to replace the little outlet where we press the button and the electricity turns back on. The techs that worked on the refrigerator consisted of a man and a woman. They were here longer and they had to replace something in the refrigerator, but they were great and everything worked terrific after the repair. AHS did a great job and I’d tell people to get them.

American Home Shield has been fine for the 2 times I called them and the representatives have always been very good. I recently called in a claim for the vent over the stove. It has power but the motor doesn't run. I’m staying home from work today because the tech said he’d be here between 12:00 and 2:00 but he isn't here yet. Still, I'm very happy with American Home Shield out there.

I called American Home Shield on a washer that wasn’t draining properly and they said they would have someone come out and they’d contact us within 24 to 48 hours. I was contacted later on that day. Later that evening, I noticed that my icemaker wasn’t working properly, so I called the company they were sending out and they were able to take care of the two appliances. The washer was taken care of within 48 hours, but they had to order a part for the icemaker from the refrigerator. I was also shown what to do in the meantime because it was leaking. A bit of water was causing the arm not to work properly for the icemaker. I have recommended AHS to a couple of people, and I used them a couple of years ago for the same washer. The repair was made in a timely fashion and there were no problems for a couple of years. I'm 69 years old and I don’t have a whole lot of money. I'd rather pay a little bit each month than to pay it all at one time.

We have a house rented by a single mother of four, and the heat went out during the freezing time. American Home Shield sent out a company the next day after we called, which was great. But the company said that American Home Shield won’t cover the issue, but they would charge us $750 to do it. They were trying to get my tenant to do it right then and there and were convincing me to do it as well. He spent 10 minutes looking at it and then left. It was not a $750 problem and they were being ridiculous. We knew what he said was wrong and that the needed claim was not covered under the warranty. So, we called an outside company. They came in and looked at it and said that the guy did absolutely nothing, and he didn’t even look at it because it wasn’t even dirty. So, what the first guy said was false, and he also said he turned off the machine which he did not do either.

I had two claims in one day. I used their automated system and they said, “You can only do one at the time.” So for the other one, I waited for a couple of hours when I got to work and did the other one. American Home Shield sent somebody out to fix the plumbing, and the plumbers said they couldn’t fix it. If they're a plumber, they should know how to do plumbing. I was very disappointed to spend $75 on doing nothing. So I hired somebody else (not through AHS) to come and all they had to do is make an adjustment on the hose bib. AHS sometimes works and sometimes, it doesn't.

I had heard of American Home Shield for the first time a long time ago when we bought a new house. For our current house, I had already used AHS before so I got them again. Recently, we had an appliance that was failing because the range hood wasn’t going up. We submitted a claim with AHS and that was very easy. The contractor was fantastic and the technician was very knowledgeable. The contracting company followed up on the parts that were needed and scheduling with them was easy, and we had a great experience all around with them. The service of AHS has been good and worth every penny.

We’ve been getting strange black stuff through our water heater as there was a crack in it. I filed a claim for it with American Home Shield online and the contractors that they sent were lovely. Two different sets of plumbers came from the same company. The first person came out to look at what the matter was and another came out to actually replace the water heater. They did great and the water heater is working fine now. I’d recommend AHS. They’ve been very easy and prompt. They also respond very quickly.

Every year, I have someone come out and check to make sure my heating is working properly. Then recently, when that person came out to look at it, he said there was something wrong with the board. It needed to be repaired before they could do any inspection. So I called American Home Shield to submit a ticket. I tried it online and got assigned a repairman and he gave me the name and number of the vendor. After three days have passed and I didn't hear from him, I attempted to contact them but I didn’t get any answers from that vendor as well. So I called back American Home Shield and I ended up talking to a representative who also attempted to reach out to the vendor and they couldn’t get any response too.

My water heater quit working so I put in a claim on American Home Shield's online system and their website was easy to navigate. American Home Shield was awesome but then the company that they partnered with took a little bit longer to get back to me than like the other experiences I’ve had. Still, they had called and showed up at my house and had done all the work behind the scenes with American Home Shield. I’ve taken pictures and I sent the company a bunch of information about my water heater and showed them pictures of what I thought was happening and the description that I had detailed to them. And they came out prepared for the worst case situation which was the replacement of the water heater. There were two representatives who came out from the company and they brought the backup water heater with them. My water heater ended up having to be replaced with a brand new one.

I made a claim last year about some air-conditioning unit that was broken and it took American Home Shield around three months in summer and a hundred calls just to give me an answer and fix my unit. Summer in San Antonio, Texas is like hell so it was really frustrating and my wife was really angry. It was 90 degrees inside the house and it was impossible to live in it. I made the claim online, then everything else was done by calling. I called at least once every day and then, they sent a company who gave them the result. American Home Shield kept on sending somebody else in a month.

The microwave door had busted and the next day, I submitted a claim with American Home Shield online. A rep called us and the rep was informative and let us know what was needed to be done. The contractors came in early the next day and it didn't take them long to get the job done. They put in a new microwave and it works great. Also, they didn't make a mess and it was excellent. I was very satisfied. I would tell a friend to get the warranty with American Home Shield because if something goes out you're going to be paying a bunch of money so the warranty is well worth the money.

I've been with American Home Shield for a long time and as a realtor, I have recommended American Home Shield to my clients. I don’t think anybody else could be better than them. One time, when my stainless steel refrigerator went out, AHS's guidelines state that they would give me one with the same features that I had. A white refrigerator has the same feature as a stainless steel but stainless steel is better. So I had to pay the differences and it has always been that way on things they can’t fix.

We had a problem with the heat and air-conditioning working properly. When I submitted the claim, the experience was horrible. They asked if it was a heating or air-conditioning and I said that I don’t know because both of them were coming out of the vent so I don’t know how to assign it. I said, “Whichever way works to be able to have the guy come out that came out last summer.” They said that because our unit was installed the previous summer, we would have to go through the manufacturer and not through them. I was on hold a long time for each one of the four calls that I had all together. The girl that I spoke with first assured me that I was doing the right thing by making another phone call to the manufacturer. Then, in the meantime, they would have the previous installer from the summer before, call me with that information so that I can talk to the manufacturer in a satisfactory way.

I had a claim with American Home Shield for a heating unit. I submitted it over the phone and their reps helped me when I didn't know what to explain and walked me through the process. About five minutes later, the company that was going to repair the unit called and we set up a date and time. Then the technicians came, repaired it, and it worked. They were knowledgeable, pleasant, and they knew what they were doing. I'm satisfied with American Home Shield. Their contractors came when they said they were and their reps were very polite and always put me in touch with a contractor.

We had a policy with American Home Shield for quite a while. Our washing machine broke and we made a claim. I prefer calling them because it’s easier for me to get my words out than to type it. I spoke with their representatives and they were positive and good. They asked questions and told us the timeline. They hired a subcontractor to come in and the contractor was the one who did our refrigerator one-time. They came this time for the washing machine and they were really good and positive.

My furnace quit working during the coldest day of the year. I called American Home Shield and they set everything up and went from there. The contractor was very professional. They came in and went through the system, ran a bunch of tests and determined what the problem was. They had to order a part and said it may take up to two days to get, but they had it the next morning. I was very pleased. I'm a retired contractor myself and I've worked with a lot of guys who do this kind of work and they were real good. They took care of everything that they had to deal with down there, and now the furnace works great.

American Home Shield is great overall, but trying to deal with customer service was horrible. We filed a claim because my dishwasher wasn't working. We had someone come to work on it and they decided it was irreparable. We submitted a claim online since calling in was a horrible experience. The shortest hold time was 45 minutes, while the longest was an hour and a half. Since I needed a dishwasher, I wouldn’t give up. Other than that, the contractors they sent were great.

We called American Home Shield and they sent a person out to look at the washing machine. He had to order a piece for it and then came back. They fixed it and it's been running like a champ ever since. The contractor was a nice guy and he was very polite. He did his work and took the old parts, and cleaned up when he took off. And we were satisfied with it.

The dishwasher was not drying the dishes and it was becoming fairly loud. The dispenser wasn’t opening all the way and when you open the door, you would hear it snap all the way open. There was also water in the bottom of it. I submitted the claim to American Home Shield online and their website was okay. It took the technician 24 hours to get to my property and he was professional and courteous but seemed to be in a bit of a rush. The issue is still not fixed and I’m still waiting for another appointment and more parts. I’ve had three subsequent appointments for technicians to come out with a different diagnosis and different parts. I had an appointment last Monday with a window from 1:00 to 5:00 but it was a no show, no call from them so it’s been a train wreck. Having a warranty on your property is valuable when you need it but it’s a pain and very difficult process to go through. I would tell others to steer clear of American Home Shield.

My experience with American Home Shield was good. Bobby called American Home Shield to file a claim with the heater and the contractor called them. The techs came right on and they fixed the problem. I tell people that American Home Shield are good and I love them. They're prompt and efficient.

My drain got clogged, and the whole claim experience with AHS was very positive. The contractor was very prompt, thorough, and in and out. There were two of them together and they were here within a day. They were efficient, professional, very knowledgeable, and courteous. They had the right tools and equipment. They took care of their business and didn’t make a mess. I've recommended AHS to my sister because she had a few issues. I said, “You need to get the same thing I have,” and she’s in the process of doing it.

I'm very happy with American Home Shield. When we bought the house, the Realtor had American Home Shield as an option for home warranty so we took it. I'm not mechanically inclined at all, so we continued to renew our warranty with them. We have been in this house since February of '05 and we have placed a half dozen calls. Recently, our dishwasher died. I went over the phone to submit a claim and their rep was professional. The technician came out very timely after my call and surveyed the problem and determined that it was a switch contact issue and repaired it on the spot. It has been working great ever since. While mechanical devices frustrate me and sometimes, dealing with the paperwork and the qualifications, there are rules and procedures that the host goes through.

I had a leaking copper pipe that was dripping on my furnace. The contractors AHS sent out cut part of the façade. They had to order a part and in a couple of days, they got the pipe fixed. I have always had good luck with American Home Shield. They typically send out someone the next day, but no longer than two days. Moreover, sometimes they are able to send someone on the same day.

My heating unit stopped working. It was just blowing cool air continually and would not turn off. I logged on to the American Home Shield website to submit a claim for it. Then, the contractor contacted us and set up a time shortly afterwards. He was out within the day. He found that it was something with the circuit board on the unit, so he replaced that. It was working but then it happened again, so we had to call an electrician. When we contacted the electrician, we had to call the AHS customer service to let them know what we were requesting. Contacting their customer service was very easy and respectful. They even stayed on the line, called the electrician and helped coordinate that appointment there on the phone. It was very convenient to get that resolved. The contractors that they sent were very good and professional. They identified the issues and fixed it pretty quickly. I would have them out again if I have the option to.

There was a leak in our bathroom so I called AHS and submitted the claim on the automated system. The contractor then came out in a couple of days and she was really good. They were going to get a new faucet but they couldn’t find the same color of faucet any longer. It was an antique brass gold that matched the sink that's built into the counter. They said that they've tried calling everybody they do business with but they couldn't even find anything close. They said we need to call AHS but I'm going to try and find one myself and if there's none, we'd have to get a whole new cabinet or counter with the sink.

My air conditioner went down as there was a problem with the heat pump. I called AHS to make a claim and their reps were cooperative and very nice. I told them what I needed and they told me who they were going to call. My air conditioner went down on a Friday night and it was Tuesday when the contractor came. The contractor that they sent, Air Doctor, was very good. The gentleman was young but he knew what he was doing. I have a very old air conditioner and he knew exactly what the problem was. He fixed it and I've had no problems since. I've had AHS for several years and I've always had good results with them. If something goes wrong, they are there. It's well worth the money, especially as an older person with a house and doesn't have anybody around to be able to help with the repairs.

I called American Home Shield and they got in touch with the contractor people and those people got in touch with me and set up a time to come. Then they came and they had to order a part. When they got the part, they called me and they came. They were very professional and courteous people. They told me what they were going to do and they solved the problem. Overall, AHS is excellent and I’ve recommended a few people to them.

I typically submit the claims with American Home Shield online and it's quick, efficient and the navigation is easy. My interactions with them was sometimes frustrating like when we had an air conditioning issue. The rep whom I talked with said that the others had to come ahead of us because the temperatures in the city at the time didn't justify an emergency visit. It's a policy issue and it was explained in a very polite and courteous terms. But with the rest of the time, it has been really quite good.

I called AHS due to a problem with my heater. Usually, their people on the phone were pretty good. However, the claim process was lengthy and it was a nightmare to get a hold of them. It took me almost an hour to get somebody. We also got disconnected so, I had to start all over. But the contractor was very good and he kept me updated more than AHS. He was also very polite and cordial at the house. AHS would order the appliances when they had to replace them. I had to wait an hour to get them on the line and then I'd get tired of that and I'd call the contractor. I could get a hold of him a lot quicker. Nonetheless, it was a pleasant experience and the heater has been working great since it got fixed. AHS did a good job whenever I needed them but I just couldn't get a hold of them unless I would go online but I don't know how.

We had a little snow storm here in Virginia. My heat went out so I filed a claim online with American Home Shield. They were quick to respond and give me a confirmation email and then tell me who's going to come out and when they were coming out. But it was not a pleasant experience in the beginning because it took a long time for them to send somebody out. I was given the number of one company but they never showed up so I had to call back. And then, American Home Shield sent another company out. That company came when they were supposed to and at the time that they say they were coming. It was football season and so when the contractor came we talked a second then he went right to work. It was a good experience.

I've had a few little gadgets and American Home Shield looks them over. My garage wasn't going down all the way, and the contractor from Flash Garage came out the next day. He was late when he got here but he came to do what he needed to do, and the garage works fine. I always recommend American Home Shield to my friends. I tell all my girlfriends that are single parents to get them.

American Home Shield is reliable, easy to access, and provides quick service. The people who have come out to service my claims are very personable and helpful, and I had no cons with them. One time I did a claim online and the person did not show up, I then called American Home Shield to ask why he hadn’t contacted me yet and they referred me to a new person. The most recent claim I submitted was for the garage door that was not opening. I submitted the claim online and their website was easy to use. The person who came was able to fix it and even put it out. He had purchased something that wasn’t fit for the size or the company that we purchased it from gave us the wrong size or suggested the wrong size, yet he was very helpful.

The refrigerator wouldn’t get cold so I got on the computer and filed a claim with American Home Shield. I'm 74, so it's not like I'm supposed to know how to do that, but it was that easy. And then the man came out and checked it over and he told me the refrigerator needs a heater. He put it in and it worked perfectly. He knew exactly what happened. He’s been out before for another refrigerator we had and he did so well. I told him I have had a couple that has come out for the air conditioner and I told him I didn’t ever want to see them back in the house again.

I submitted the claim for my plumbing issue over the phone. I would rather speak to a person when it comes to these types of issues because it’s hard to put everything in writing and what exactly the problem is. But I hope that they can try and fix the wait time. Sometimes, it’s an hour to get to a customer service agent. The last time when the first person came out, it took a while and then it takes sometimes two to five days before they show up. I didn’t have a sink to work in for five days the first time then I had to wait another five days. I understand that this wasn’t their fault because it was the holiday too, but I’m paying my insurance including the fee when they come out on top of it for someone to come out and do the services as soon as possible

My most recent claim with American Home Shield was for our washing machine and I submitted the claim through a representative. I had a good experience with the rep but the washing machine is doing the same thing again. The only problem I have with American Home Shield is that they keep on telling me that I owe the service fee, which I've already spoken to them about four times. They've also spoken to the people that came out and they’ve said that I paid but American Home Shield continues to tell me that I still need to pay it. I've also asked American Home Shield for one of the contractors not to come to my house again. However, when I don’t call them and talk to them specifically, even though they have it on my account, they would still send out that same contractor to my house. I then call back and tell them not to send those contractors to my house.

My recent claim with American Home Shield was for my washing machine. I called AHS over the phone and told them about it. They scheduled the claim. A contractor came out here and he worked on the washing machine. The guy said the transmission had went out and the clutch was worn out. I could also smell that the belt was burning. He then told me what the washing machine needed. He ordered the parts and got in four days, came back and fixed the washing machine. The washer works pretty good since the repair. I would tell my friends that AHS is a good company. They come right out and fix and you just pay your deductible.

There was a leak underneath the sink and it turned out there was a flexible hose under the sink that sieged the water to the spout. It took a month and it still wasn't fixed. The girl that was in charge of their parts department who is no longer there was very helpful but they told me they cannot get a replacement part and the flexible hose although it was a common brand. So, the only option was to replace the whole faucet, and she spoke with American Home Shield and they said that was not covered. It doesn't seem right to me if a part can't be obtained and it's no longer available. And I thought my contract paid for a replacement.

My furnace stopped working and I called AHS and submitted a claim and the rep that I talked to was very kind. She asked me the information she needed and I gave it to her. The contractor then got on the job really quickly and came out the same day. Apparently the part that we thought was replaced in the unit before when we had a problem with it wasn't replaced. He had the part in the next day and we had heat. AHS is a very good company and I appreciate them. They've done a great job for us and everybody has been nice. If you don't have AHS you need to get something because appliances and things are very expensive to replace or get fixed.

Our tub wasn't sinking down and the shower was leaking. My husband called American Home Shield. The tech who came was really nice. He placed a rubber hose on the thing so that it won’t leak in my kitchen. However, my shower head is still leaking. He never fixed that. The tech told me he couldn’t fix that because the way my shower was fixed up, it would have to be dealt with someone else and do something else. They couldn’t do that till Monday or Tuesday and it was a whole bunch of ** if you ask me. I’m happy with American Home Shield, but it’s the people they send out that I’m not happy with. I love having a warranty on our property. I know if I ever have a big problem, I can call American Home Shield and they’re going to send somebody out that can help me. That’s more important than anything.

My furnace did not work. I filed a claim very late online and the contractor called me the next morning very early at 8 o' clock and asked what was going on. They said if I can do it the same day, they can do it. The service was great. The contractor was very professional and repaired the furnace very quick. It was more than I expected and I was very impressed. I would love American Home Shield to keep these contractors because with my experience with some of the contractors, this was absolutely awesome.

I like using American Home Shield and I would recommend them, but there are also some drawbacks. I had one claim for my garage door and one for my refrigerator. I submitted them both at the same time online and they both went very well. The guy who did the garage door was awesome! He came out very promptly and made the repairs that we requested. My garage door has two springs and one of the springs broke while the other one was about to break. So, I could either pay for it out of my pocket or tell him to leave and wait for it to break and call American Home Shield back.

Submitting a claim for the heater was very easy. In the past, I have done it by phone. But now that it's online, it went through and I did not have any problem. It was just boom, boom, boom, done. Their website is very user-friendly. The only thing was because I had a previous claim on a different heater, when I put in the heater again, it showed as a return call. I had to type in something to get it changed. It needed a clarification since not everybody has two units. It would be an extra click. Other than that, it went very fine.

I've used AHS for the last three years now and it has been really good. When I had a bad leak in my toilet and it was getting everywhere, I called it in. The process was quick and easy. The contractor who came was a nice guy and let me know when he was coming. He was very prompt, polite, professional, knowledgeable and didn't try to talk us into anything else. He looked at the problem and knew right away what it was. That took him at the most 10 minutes and that was including inspecting the bowl and making sure everything else was okay.

Some of AHS' vendors have given me good quality work, but some I haven’t been too happy with. I had a claim in October that lasted a long time. One contractor checked my plumbing then and we needed to fix the shower panel. He never really got back to me because he said he was ordering parts so I let that go. After a couple of months, I tried to get a new contractor but when I tried to cancel the previous contractor, the contractor called back and AHS said he was waiting for the parts. By that time, I called the vendor myself and they sent me the parts for free. So the contractor never really fixed the problem. He came out and looked at things and that cost me $75. But in the end, I went ahead and got it fixed myself. I really wasn’t that happy about the whole situation, but I just left it at that.

I filed a claim with American Home Shield for our washing machine, which I did over the phone so I can have an interactive session with an actual person that can answer questions if I needed it. The contractors came out and determined that there was an issue that could not be fixed, and the washing machine had to be replaced. However, it took five service calls before my washing machine was replaced so I didn’t have access to a washing machine for a bit of time, which was not the best. But, other than that, I've had a decent experience with AHS. They've been responsive. I paid for the washing machine myself and they were supposed to give me a reimbursement but I haven't submitted the reimbursement information yet. The company that I called, where I purchased the machine from, came out and took away the old machine and installed the new one.

When we had problems with our heater and our thermostat, my wife submitted a claim to American Home Shield through their online service. She finds their website easy to use and submitting online is what she usually does. Our experience with the contractors sent out by AHS have been very good. I’ve never had a problem with a single contractor. They’ve been extremely kind and friendly, as well as knowledgeable about what they’re doing. This time, the contractor came and fixed the heater and thermostat for us. He just did his thing and told me when he was done.

I would not be without the warranty on my property. I've already told people to get American Home Shield if they don’t have it. I called AHS when I filed a claim for a replacement of the glass on the door of the microwave. The technician was friendly and professional. He cracked a louver along the top edge of the oven to take out the old piece of glass. He cracked off both of the screw mounts, so he couldn’t hold it back on with a screw. He wasn’t able to fix it then and he ordered a part. When he came back with the frame on the door, he realized that the top was broken and he said that people usually just tape it to keep it from falling down. I told him, “No” so he ordered another part. It took him two weeks to get the part in from the time he broke the piece. He was out twice and was able to fix it. And the microwave was working fine since the repair.

We had a leak from the water line that goes to the refrigerator and on top of that, there was an ice maker problem. The moment we found out about those two problems, we called American Home Shield. Whenever we filed claims with AHS, we did it online and that worked great for us. It was a very quick and easy process. The contractors that came out were great and they did a good job. They got there quickly and they were polite. They did what they needed to do and they fixed everything in half an hour. Having an appliance insurance is very important. I tell people to get home appliance insurance because companies don't build appliances to last anymore. AHS has done a great job and I would recommend them.

I've had American Home Shield for about five years and have used it three or four times. I make the call and they get me in touch with the local vendor in the area. Then they have a certain amount of time to contact me and set up an appointment, in which case each time they've done rather well. As far as the ice maker was concerned, I ended up getting a new one. The tech explained to me what was wrong with the item. My refrigerator was about 25 years old so he told me it was a pretty easy fix but the part itself was obsolete. It didn't cost me anything out of pocket other than my deductible. I thought it was more than fair.

The AC didn't heat up and I called American Home Shield, we always call them. The contractors were down at my rental home that day. I spoke to them before they got there, when they got there and after they finished. They had a part and the AC heated up, and everything was perfect. They did really well. I've had AHS all for a long time and every time I called, they’ve been right there for me. I have talked to several of my friends because they asked me who to call and I told them about AHS. I highly recommend them.

One of the faucets in the kitchen sink was leaking down into the cabinet area. I went online and put in a service request with American Home Shield. They asked what kind of appliance and what the issue was. I explained that it was a pipe leak. AHS emailed me and said that they contacted a plumber and they will be contacting me within 24 hours. Someone called me that morning and told me that they would be out.

I've been happy with AHS for many years. I went online to submit a claim with American Home Shield as I had a leaking drain line under the house. The contractor who came out was friendly and professional. I would have liked the service to be done quicker, but other than that, everything was all right and the contractor was able to fix the problem that day.

Some of the reps at American Home Shield were very nice. There was one rep whom I talked to, and she was clueless about what she was doing, and so she put me on hold as she asked someone. I asked if I could speak to her supervisor because at that time I was trying to see if there was any compensation for having a stay-away from home or anything we could receive in return. When she transferred me to her supervisor, that lady was very rude. She was very blunt with her answers and threw them at me. I tried to get more out of her, but she tried to shut me off. I asked to speak to someone about her, and she said that there was no one else. I asked for her employee number and her name, and she couldn’t give out her last name. It was very difficult to get a hold of someone at American Home Shield.

A belt on my dryer broke and I filed a claim with American Home Shield online and they called right away. The contractor came out the same day and he was very friendly and nice. He was very good. I had a good experience with American Home Shield. I would recommend them.

I had some issues with my new microwave, so I called American Home Shield to file a claim. They have a lot of incoming calls and it took them forever to answer the phone. I had a long hour and a half wait. I believe it was due to so many hurricanes and claims. They sent someone to fix it but they could not find the parts. They came out twice and after about a month or so, they decided to replace it instead. The tech was very nice and professional. The same guy came out and he knew what he was doing. AHS is very efficient and responsive. Moreover, they are quick to either repair or replace your product. They are not perfect but they are a good company.

The gas regulating valve was busted so I called up American Home Shield and filed a claim. It was not a big deal for me. I've done big projects and I just wanted that thing fixed to get little more heat because that thing didn’t have enough heat coming out of the furnace. The technician was out the next couple of days and the whole thing went well. The technician was good. Overall, we had good experience with American Home Shield. It is important to have a warranty depending on how old the property is. It's just a logical thing to do. Anybody who buys the house would want to have one on there just to protect themselves.

The outside compressor unit of our heater was making a great deal of noise. We wondered if there was a problem with the overall system because it was not heating very well in the same breath. I called American Home Shield and indicated that we had a problem with the heating system and they scheduled AC Doctor to come out. They have been here a number of times before, but I’m dealing through AHS this time to make that happen. AC Doctor’s tech, Bill, came over at 9 o’clock the next day. We talked about things, checked out the thermostat on the wall, went outside, and checked on the air handling system outside. Then he took care of it. The thing was triaged, addressed, and completed by midday.

I’ve been American Home Shield’s customer for at least 25 years now and, in general, I’m satisfied with them. Being on a fixed income, I can’t afford a big hit which is why I have them. If I need something replaced or have a costly repair, I don’t get this big hit all at one time. But AHS makes me jump through hoops to get it. Sometimes they don’t hire the most qualified people for the repairs. Somebody will be sent out to look at it but not prepared to fix it. He’s just the estimator and I had to wait for somebody else to come out and actually fix it after they’re given permission to fix it. And when the tech comes out, he may or he may not have the parts. They had to come three times before they will replace something or they have to have a part that’s not replaceable. And sometimes this process takes a long time which really aggravates me.

I used to brag about American Home Shield and that it was a good company to go with because I got about 10 or 15 of my friends who picked them up because of me. And now, they're looking at other companies. At this point, I feel dissatisfied because you shouldn't have to research something that's already been done. It's been three weeks since I called because we have a problem with the air conditioner unit. The fan motor went out and Southern Comfort was the one who fixed the problem. But the first company who did the installation sought a technician out, but when he came out, he didn't even go upstairs to check the unit. He said he knows the problem and that the unit was low on Freon. I told him that it's freezing up. So he went downstairs and told me he had no Freon. He would have to reschedule.

I had a problem with my heating unit. It was working but it just wouldn’t get hot, and the weather was cold. I filed the claim over the phone and told them my problem then. They told me, they got the information of my debit card and I paid my premium on the phone. Then they said they will have somebody contact me about sending somebody out there to see my unit.

We had electrical shortages everywhere. I filed a claim with American Home Shield over the phone. The sales rep and the contractor were both very good. The tech was very professional and in one visit, he resolved.

My dishwasher problem started in December and immediately American Home Shield sent out a company. The company was terrible though. They came in and started looking at the dishwasher. They ordered parts but the dishwasher was still not working. They would never return my calls and text messages. It was over the holidays so I understood that one week was the holidays, but it was just too long for them to even get back with me. I would never get an answer from them about when they were going to come, when they were going to fix the dishwasher or when the parts were coming. It dragged on for about a month and a half. They came twice and replaced the parts twice. The technicians said that the dishwasher needed to be replaced. The next thing I know was that it was getting a second look from a different company, Martin's Appliances.

My heater went out a month ago and I submitted the claim over the phone through a push button recording type thing. A really nice guy came out and he knew what the problem was. A little part needed to be replaced and he actually had the part in his truck so he fixed it pretty quickly. It was super cold here a couple of months ago so it was really fortuitous that he could do it in that one day. I haven't had a problem with the heater since. I've been in this house for three years and there were a couple of times I needed to contact American Home Shield to get somebody here to fix something. They're really good and professional. They provide fast service and I've never had to wait. So far, I've been pretty happy with American Home Shield.