American Home Shield Reviews

Last year, I had an issue with my dryer where it was not heating. The contractor came out and figured out that it was a switch that had overheated, and it rectified the situation. About a month ago, the same issue returned. I submitted the claim online and then subsequently, I called over the phone. I thought it would be quicker for me to just call in and customer service was very helpful in helping me process that. I paid my deductible, the technician came out and took care of it. He was great. A week later, the same issue again so this time, I made sure before they came out, I looked through some things myself and made sure there was no extra lint or anything in it.

I got AHS when I bought the house at the end of December. After the oven was installed it was not put in the properly. The floor was not based right and the gas oven was not lying flat. I requested service from American Home Shield online and the response was super fast. Then the problem was taken care of very quickly. The contractor they sent came to the house and he finished in no time at all so I was very happy. And he came when he said he was coming. I had a good experience.

The air conditioner was not running after we had hurricane Harvey. We filed the claim online and AHS gave us a company out of Dallas which was five hours away. I called back and told them that they gave us the wrong company. Then they gave us a company out of Port Arthur and the contractor who came, Romeo, replaced the part in the AC. He was a nice guy.

I had a stoppage in my bathroom, in the commode and the shower so I called American Home Shield first thing in the morning. The technician came out the next day and he was very good. He went over things with me when he was finished, told me what happened and what he did. Since then, the performance has been going well. Having a warranty is very valuable and I would recommend American Home Shield highly to a friend or a family member. I don’t have anyone to fix things and so, it's economical and very easy to get things handled.

I put in a request for service with American Home Shield over the website, tell them what's not working, then I very quickly get an email saying that they have contacted this particular company to do the service and that they should be calling me within a period of time. But that I can call them and they provide the contractor's number. One time, I was having some work done in the kitchen and I found out that our floor drain wasn’t draining properly. The contractor came out really quickly and cleared the drain for us.

The problem with American Home Shield is when the service people come out, depending on the company they use, sometimes I find that I would have liked somebody else that might have done a better and more thorough job. Sometimes, the contractors are not as thorough. My last claim was for the washing machine and dryer and it was one of those things that the tech couldn't quite figure out what was going on. The tech was gonna call me back to see if AHS would cover the repair but I never got a callback and I never called. Right now, the machine is working better though.

To begin with, the only thing that I requested from American Home Shield was that someone come out to fix the holes that were in the ceiling that were there from the three service calls that the contractor had come out to do before. But the lady rep made me make a request for another service call because it had been more than 60 days since the contractor came out, and I didn't feel that was necessary.

I recently submitted a claim with American Home Shield for a plumber to come out. But my overall experience with them was not very good. My wife pays American Home Shield $70 a month and although we were supposed to have someone service us, it took them 24 hours to respond to us. It took awhile to get somebody to come out and we had no plumbing for 24 hours. We had to call them back and then they got us with a plumber. But once the plumber came out, he was fine and very professional, and he did a very good job. Everything has been operating as it should and has been working fine ever since.

My AC wasn’t working and I called American Home Shield. I started to put the claim in on the internet while I was waiting on the phone. In the end, it's now cool in the house and American Home Shield is wonderful. I tell everybody I know that everything was terrific.

My Amana washing machine wasn't going to the cycles like it was supposed to. American Home Shield was very helpful and they sent me an email to verify what time the technician would be coming and everything worked out just like I wanted. Two of the supports were broken and the tech fixed all four supports which was wonderful because it would just be a matter of time before the other two would break. I was very happy with the technician who came out. I couldn't believe how young he was but he knew exactly what was wrong. He called and found out that the part was available and came back the next day. He was punctual, very polite, knowledgeable and efficient too.

We had problems with both of our toilets in this home that we bought recently. This first happened probably two months ago and American Home Shield always had someone there promptly so we were satisfied with the timing. The first couple of times that we called them they sent someone out who could get it working again but then it would just be days before the problem happened again. The first guys that came did what plumbers normally do in such situations and we were left to think that there’s something wrong with the toilets or otherwise they wouldn’t keep stopping up again so quickly.

My microwave broke. Submitting the claim online to AHS was fine, the only thing I had problems with was getting them on the phone. I was literally on hold on the phone with American Home Shield for an hour and a half. But other than that, it was fine. Also, when my husband stayed home for the contractor and each time those guys came, they were gentlemen and professional. They were wonderful and they didn’t make a mess. The woman that works at that office and does the scheduling for them was excellent too. Customer service was great. The contractor replaced my microwave, and everything went well.

The furnace start did not work, so I needed somebody to look at it. The process of submitting a claim to American Home Shield was very easy and simpler than I imagined. I did it on the website and said I needed a professional. Somebody then called me up almost 30 seconds after, where the contractor and I had an excellent communication. However, the contractor was busy, so I hoped that the response was quicker because it was cold and we did not have a furnace. Nevertheless, I'm very pleased with the experience and the agency that came out. They took care of the issue and probably saved some money in the process. The furnace got repaired but part of the repair required changing out some asbestos-laden. It wasn’t the whole ductwork, it was the flue pipe. Now, the furnace is perfectly working and everything is fine.

Our heater stopped working and we haven't had any heat for a few weeks. I scheduled with AHS for the initial service person online, and the time between submitting the claim to someone reaching out to us was pretty quick. I put in the claim, they called me and then we set up an appointment for the guy to come out to do the initial thing. They've been keeping in touch. We're just waiting for the furnace to be in stock and get it shipped so the contractor could come and install it. We're really happy with American Home Shield and we're glad we have them. We just call them, they set us up with somebody and it gets taken care of. The one time we ever questioned someone that they sent out, they sent somebody else and it was taken care of. I have my mother trying to get on with them too.

We have a remote controlled fan in our main family room where we pretty much spend most of our time and it just stopped working. Its light does not work and it doesn’t move anything. The guy from A1 Quality that American Home Shield sent looked at it and he realized what the problem was. There was a certain part that he had to order specifically because of the fact that the fan was remote controlled. We did not have a drop string to pull it and it worked solely off the remote.

American Home Shield fixed my washer, but a few times after I used it, it started acting up. I called AHS and they sent somebody out. The technician came out today to fix the transmission. He was very nice and knew what he was doing. I was standing back when he was running through the different cycles. When I was washing my clothes, when it was spinning, it kept a really loud noise in it and it shook everything. So he went through some cycles and said he found what it was doing. However, he can't fix it. He said he had to put in a claim today and get the part to fix my washer. Nevertheless, it was a good experience. So far, I'm very satisfied with American Home Shield. For those who got a house with different appliances and they start breaking down, it would be a good idea to get AHS. It seemed very valuable.

Our hot water wasn’t heating up right and we wanted it fixed up. Submitting the claim to American Home Shield was nice and easy. I went online, told them what I needed and they sent somebody up. The contractor agreed to come, did an outstanding job and I was happy. Moreover, they were professional and courteous.

I have only submitted a claim with American Home Shield once since I’ve had it and it was for our icemaker on the refrigerator that wasn’t working. I submitted online and requested a date, and they called me to set up an appointment. It was super easy. The contractor showed up on the appointment and fixed it. He was very personable, very professional and very knowledgeable. He didn’t ram with anything and he cleaned up. Everything was perfect. I would definitely recommend that contractor. They did an excellent job and I was very pleased. I’ve recommended my friends to use American Home Shield if they wanted to get their home insured. They were really good and definitely worth the money.

I had AHS replace the furnace in our house in ski country. I submitted the claim online and it was fine, but the overall processing of the whole thing became a scary thing. The contractor came within two days and he verified that the unit needs to be replaced. One of the things that AHS does is they won't let the local furnace guy go get a furnace locally and that is a problem. The contractor insisted on shipping one from a national distribution center, which took three days to get to them. Until the contractor has it, he can't set a schedule to replace the unit. It took five days and we had no heat. They need to allow the local vendor to get a furnace anywhere. I'm sure it costs more to do that, but they're too oriented toward saving those two hundred dollars. It's about being timely.

The bathroom shower diverter went bad and I submitted a claim online to American Home Shield. They contacted Wood’s Plumbing and after four to seven days, they were out here to change the diverter. Since then, everything has been fabulous. Wood’s representative was very helpful and talked me through the whole process that they were going to do, so there were no surprises. American Home Shield is worth every penny.

I had a toilet that was leaking and I filed a claim for it with American Home Shield by phone. The people that they sent were very polite and neat. They got to work and did the job. They were good. The toilet doesn’t leak anymore but sometimes when I go to flush the toilet, it would need to be flushed more than once because it doesn’t always go down all at one time. AHS is a good company and so far, I've had positive experiences with them. Consider them if you're looking to get a home warranty company.

When my microwave oven went out, American Home Shield replaced it for me. Their website was easy to navigate when I submitted the claim online and the contractor that they sent out was very professional. Since then, everything has been perfect. American Home Shield is worth it and I would tell my friends to use them.

Our shower valve was done by two plumbing companies a long time ago but it was still leaking so I complained. I called American Home Shield to submit a claim and their claims rep was great and very helpful. Up To Code was sent and arrived after three days but when they called American Home Shield, the plumber said that it's not covered by insurance. American Home Shield sent another one for a second opinion and it was finally resolved. Everything's good right now, except for my kitchen sink. The kitchen sink leaking down on the cabinet is the main thing I was complaining about and the others were just secondary. However, they were saying it's not covered again so I have to look for somebody who's going to fix it. Still, having a warranty on my property is very valuable for me because we can call them any time and it's cost-effective too. I already recommended American Home Shield to my brother and he also took it.

I filed a claim to American Home Shield for a leak in the plumbing under my house. I noticed it when I was going barefoot. When I walked back into my office and over to where my computer is, I stepped down and the rug was wet. I started feeling around the area where a couple of years ago, there was a leak under there in the same place. I called AHS back then and the contractor came out. They went under the house and did something and stopped the leak. But these last two times when the contractor came out, they said there was no leak. He said that the water was running off the roof down the side of the house into the patio door and that it wasn’t necessary for him to go under the house on both times. He left, and I got an email from AHS telling me that they were closing the claim.

Our pool pump was not operating and within a couple of hours from submitting the claim to American Home Shield, I got the notification that the claim has been accepted and they would have somebody contact me. I submitted on Thursday and Josh, the technician, called on Friday and said he would be out on Monday. When he came, he started to get everything up and running, but then he had to come back on Tuesday. It took him only a day or two to fix the pump, and then he went on about his business. American Home Shield is a good-to-have company, it was a good experience and I’m satisfied.

American Home Shield is usually prompt in having assignments. They have called me and responded to any issues or whatever case there have been. But there was this one particular contractor I had an issue with. When my refrigerator stopped being cold, AHS hooked me up with the contractor who was rather abrupt. I did an honest after-service survey and mentioned that although the contractor fixed the fridge, he didn't call to make an appointment and just showed up a half hour after I called and he didn't clean up after himself. Then he called me after he saw that survey and said, "Now, you're with me on the phone for 15 minutes." So, I won't be using that particular contractor anymore.

My water heater burst and I filed a claim for it with American Home Shield over the phone. I talked to the technician they sent and he was very responsive. They replaced my water heater. Everything was great with AHS and it's well-worth having the warranty.

My garbage disposal wasn't working and submitting a claim for it with American Home Shield was pretty easy. I just jumped online and told them what was wrong and they set up an appointment. They were able to send out a contractor pretty quickly. The contractor called me when they were on the way. I met them at the house and they did what they said they were going to do. The guys were great. They put a new garbage disposal in, so it's working pretty good. American Home Shield is worth the money.

My most recent claim was for heating and I submitted the claim by phone. Both the AHS rep and the contractor that came out were good. The contractor let me know what was going on and the repairs were done in one day.

We submitted a claim online for the connection of the water heater and the contractor then came the next day. He was nice and everything went well. The only thing I didn't like was that when I tried I calling AHS to set an appointment, I could never get through so I wasn't able to speak with anybody. Also, we got the insurance when we first bought our home since we weren't sure how everything would be working, but we have chosen not to renew it this year. Nevertheless, my husband and I were very satisfied with them.

The first time the heat stopped working, I submitted the claim to American Home Shield online and so, the contractor came out right away and fixed it. The second time was on a weekend and I called and spoke with a rep to get someone out right away since I have kids. They were able to fix it the same day. The rep at AHS was great and the process to get someone out was very good and there was no waiting time. Plus, everyone in Liberty, the company that I used through them, has been great. AHS is worth having when you have emergency situations and you’ll have a great turn around to get someone there. They are awesome and I would tell my friends to get it.

The ice maker on my refrigerator was freezing up and seems like there was a leak. So I called American Home Shield to submit a claim and I had a really good experience. The claims representative was very pleasant. They took my request and they told me that a repair service company would be contacting me shortly. And then they would email me a copy of my request and who would be coming out. The tech came out within a week and he was really good. I was very pleased with this company. I’ve had some other companies come out and I was not impressed. But this one was really good. He was very thorough. He looked into my refrigerator and explained to me what was going on without a problem. He had to order a part and then it was him that came back out to install it.

I have one claim with American Home Shield that has been on-going for a year and it has been horrifying. They have this company that they're using which is a horrible company. My air-conditioning unit was leaking last May and AHS had the company come out. This company has a lot of turnover with their employees because each person that came wasn't able to fix it. One guy came and said that he fixed it. Then it started leaking literally a couple of hours later. Someone else came who tried to fix it and it was leaking again. Finally, the last guy that came was somebody who has his own air conditioning company but works for this company sometimes said that I needed a whole new compressor and a drip thing. So, the company tried to tell American Home Shield that I owe them money because it was too hard to get to my unit and that they were going have to spend quite a bit of time doing it.

Our refrigerator went out and stopped cooling. I submitted a claim for it by phone and it was automated. It asked me questions and answered, and they said someone would be in touch. The next day, we received a call from the appliance repair company scheduling a time to come out. They did everything right and they were here when they said they would be. They replaced one part and it worked for a couple of days and went out again. And because it had only been a couple of days, we called back and they used the same claim. They came out and replaced a different part and it's working fine. I recommend American Home Shield all the time to people. I'm really surprised that so much is covered.

I put in two claims, one was for plumbing and the other one was for my HVAC system. I called American Home Shield and the lady I talked to was very pleasant. However, she didn't know if something was covered and that was something that was a little bit disturbing. She told me, "We can send somebody out but every claim or every area got a charge." I told her to not send anybody out for me to spend $75 if she doesn't know if it's covered or not. I wasn't pleased with that.

I had a great experience with American Home Shield the last time but I've been having the old issue with my AC for a year and a half now. They've been coming back several times doing the same thing but I can’t keep paying a person to come out for just Freon. Right after three months, it would break down again with the same issue and they would come back. I realized that they wait until it runs out. They know how long it’s going to last. They didn't fix it like they were supposed to the first time. One time, a contractor also called on my house even though they did not call me. I still had to pay a fee and I was disappointed about that but it was fine. That aside, the contractors sent out by American Home Shield were good.

Our fridge went out, it was 10:00 at night and I didn't have a lot of time. I submitted the claim online at American Home Shield, and somebody came out and fixed the unit. Now it's running fine.

I have a double oven for which I filed the claim on February 19th and it's been going back and forth. Jones Family Appliance Company was blaming American Home Shield and American Home Shield was blaming Jones Family Appliance. I received a voicemail a couple of days ago finally coming to the conclusion that they have to replace the oven. But I still haven't heard anything about it and that's the thing that I'm most upset about. It will probably be at least two months by the time something even gets discussed, which is ridiculous.

When I had taken stuff out of the washer and put it into the dryer, the dryer started making all kinds of terrible noise, so I shut it off. There was a wired spring that got in the dryer and made all of the noise. There was a metal ring around the gasket there that's 18 inches in diameter and when the contractors came out, they had to order a new ring, which cost $4.49, and put it in the washer.

I had a great experience when I called AHS for my refrigerator. The contractor found out that the refrigerator was leaking freon, but he ran out of freon because it was so much. He took off, came back and resealed the leak. He couldn't quite fix it the way he wanted, but he went beyond his duty and handled the job. On the other hand, the refrigerator is not quite cold enough anymore and it may be leaking again so, I'm going to call back on it. Other than that, I was very pleased.

A tenant lives in the house and there has been an electrical issue in the panel box and a heating coil type of deal. AHS found somebody quick like they usually do and got somebody lined up. The contractors had to check a time within 24 hours and then they coordinated with our tenants and got out there quickly. We got the issue taken care of and everything was positive. We’ve had American Home Shield for five years and I have no complaints. They’re a good company and they take care of us each time. Also, I have recommended them before because they have saved us good money.

I was having a problem with the dryer. When the guy sent out by American Home Shield came, he took it up, paused on everything he was doing and said that he had to get some parts. He came back three days later and tried to fix it. It worked for a couple of days but now it is broken again. So I'm expecting another person to come, this time, from another company. Also, I had a fan and its light was not coming on so I called AHS. A contractor came and looked at it and he said that I need to get another fan. He told me that it's cheaper to get another fan and for them to put it on, I have to give $75. He took the fan and left. I then bought a fan waiting for him.

I submitted a claim to American Home Shield over the phone when the heating wouldn't turn off. The rep was very pleasant and helpful. She was straight to the point and that was what I needed. That was on a Sunday and I got a call from the contractor the same day, telling me that they would be out on Monday and at what time. The next day, somebody came out and he was very nice. He was out for 30 minutes and he fixed what needed to be fixed. Afterwards, I also had a follow-up call from American Home Shield from the agent who had put my claim in.

I had two appliances that went out and I got new ones in place of them by American Home Shield. When they put the stove in, it wasn’t working. But a contractor showed up after a week and fixed an electrical issue with the stove. There was a wire that wasn’t connected all the way. The stove was all good since the repair. I usually call when I submit my claim to AHS, but on this one, I did it online and it was much smoother. Phone call-wise, they were horrible. They were very hard to get a hold of.

We have a combination oven and microwave, and the microwave went out. So, we called for American Home Shield to send someone to come repair the microwave. However, the unit is 20 years old and manufacturers don't make parts for it anymore. The technician looked at it and called to see if he could find the part but he couldn’t find the part. He said that the only thing he could do was recommend that it be replaced.

AHS fixed a dimmer switch in one of my bedrooms. Although it's hard to get a hold of them on the phone sometimes, I'd rather call and speak with someone. Their rep took care of the problem perfectly. Moreover, the contractor took less than an hour to take care of the problem. It went very well and I was very pleased with the experience.

A couple of switches in the electrical box in the garage, which had the fuses for the different rooms in the house, tripped and got jammed. If there’s a high voltage, they get tripped. I can actually turn it back on but it wasn’t turning back on at that time as they were stuck. Because of that, I did not have a power supply in the master bedroom and master bathroom. AHS's claims process was very smooth. I got an appointment for the tech to visit us in about three days and he just took ten minutes to fix the problem. He was good and he explained to me what the problem was. He even showed me how I can fix it myself next time.

Our dryer wasn't drying all the way. I sent my claim to my contact at AHS and she put it in for me. The contractor then came the next day and he was very nice and professional. He did what he needed to do and left. AHS has been great and their warranty has been very valuable to me because I don't have a whole bunch of money out of pocket to pay for the repairs. It's nice to just have to pay a copay and get the issues taken care of.

Our hot water heater needed a new element and we tried to do some self-maintenance but it didn't work. I called American Home Shield and they sent out a kid who was able to fix it. The time before that though, I was not overly happy with. I had a faucet in my bathroom that was leaking and the schedule that I was given, I wasn't home. The guy came early, replaced the cartridge, fixed it and left. I was running an errand and got home in time to see him but he was gone. I had a question I wanted to ask and he wasn't very considerate about the carpeting. He wasn't very tidy about his business too.

My pump didn’t work. I called American Home Shield and said I needed it fixed. I went online at three o’clock in the afternoon and I got a call back before five o’clock. The tech was there the next day and it was taken care of. I wasn't at home when the tech came over. I was dealing with the doctors at that time so the tech and I were texting back and forth. I left the gate open for him and he called me up and said that there was a capacitor issue.

We had a few lights that would not work anymore and it did not seem like any circuit breakers were tripped. So, I went online and submitted a claim to American Home Shield. Their website was easy to navigate. I got an email quickly saying that the electrical company would call me soon. Then, the electrical company called me to schedule an appointment that worked well for me. They came out and they were here when they said they would be. They were great and courteous. The contractor fixed the problem quickly and in one appointment. There were a couple of two circuit breakers and the circuit breaker box that were bad, and they had to completely change them out. Since the repair, the circuit breaker has been performing perfectly. I would recommend AHS.

When we bought the home, we got American Home Shield and it has been wonderful. I keep telling my sister to get AHS but she has not. It is a very good thing and we are blessed that we have it. AHS is very reliable and it's worth the money that I pay a year. It's like an assurance that I do not have to worry. And even if nothing happens all year long, it relieves that tension. Recently, my brother was the one who submitted the claim to American Home Shield about the refrigerator. I was out of the country at that time. I spoke to somebody before and I talked to my brother. AHS took care of the refrigerator. Their technicians were very polite because, on other occasions, they called, made appointments and came. They have been very kind and they also explained things to me.

I had an ice maker that was not working right. I submitted a claim online and they came out as quickly as they could. They diagnosed the problem most intently and then, we had a replacement ice maker. The replacement part came in about a week or so, and they scheduled another appointment and came out and installed it. The whole installation process took about 15 minutes. The ice maker works fine now. American Home Shield has been pretty good and I've recommended it to some people.

The water heater didn't last long. I submitted a claim online to AHS and the website was good. It was super easy doing it online instead of calling. The interaction I had with the technician was good but the problem is still there, so I called him this morning and he would show up anytime.

My water heater went bad and I submitted a claim with American Home Shield over the phone. The process was smooth and easy. The contractor they sent out was excellent and did a good job. Overall, American Home Shield has paid for itself every year that I've had it.

I called American Home Shield for my air conditioner and left a message. Then, someone called me right back. Right at that moment, the rep sent me an email confirming and telling me that they would call me to set a date when a contractor would come. The rep called me and told me that the contractor was on his way. I prepaid online so I wouldn’t have to pay the contractor when he was here. He was fantastic and he told me that it wasn’t as bad as I thought. The air conditioner was in an older house and the guy changed the thermostat for me and he told me that my unit was filthy because it gets so hot and muggy. Also, it got a lot of mold on it.

I emailed American Home Shield for them to send a plumber to work on my master bedroom toilet. Someone came out the next day and it ended up being a simple repair. The plumber was there for only about 10 minutes. He was very pleasant and knowledgeable about what he was doing. And so the experience worked out real well.

I was having a bit of issue with my washer rack. I called AHS and told them what appliance was out. I think that was my first claim with them. Then they sent someone out. It was very, very quick. The service guy was very, very professional. He explained everything very plainly and told me what I would need, and how long they’re probably in. It was accurate. And he came back out and replaced it. The washer rack is now working excellently. I had a really good experience with AHS. I would recommend them.

I had a leak and the plumber came out and he took three holes cut in my ceiling before he found the leak. It took the plumber three or four visits before he ever found the problem. But then it still leaked and they had to come back twice or thrice on that before it was resolved. And then the guy came out to patch the ceiling. But they were rough, and I wasn't very happy with the way that they did the whole thing. He knocked the picture off the wall going up the hallway, and it fell coming down the steps. I went in there, picked it up, went upstairs and I told him that he needs to be careful doing things.

My most recent claim with American Home Shield was for the washing machine. My interaction with the rep was fine, so was the contractor. But I had to buy a washing machine because I'm a caregiver and I couldn't wait for AHS to make up their mind. I'm waiting for them to send me a reimbursement check. It has been over a month and AHS said they would send a check out on the 28th of February. I called AHS to tell them that I haven't gotten the check yet and now they're going to send another one. It takes 14 days to get it, so that’s a hassle and I'm not really happy that I have to wait so long. Nevertheless, I've had AHS forever and I'd recommend them. It's a great service to have when stuff goes wrong.

Ice was building on the fan in my air conditioner. It was low on Freon. So I put the request from American Home Shield. They got a $75 charge. The tech who came was a Spanish guy and he said that he would be needing some Freon as well, so he put three pounds of freon which was about $400 extra. The thermostat was not working fine too. It kept on moving and the sensor was not working, so for 24 hours, heating was running. He changed the thermostat as well. So far, the air conditioner is working fine. My main concern was my bill but it is under control now. I got invoices from them for the work which they have done. Other than the charge for Freon, it was fine.

The fan in our furnace wasn't putting out heat within its blower system. AHS ordered a part from Carrier, but there was a problem with having it delivered to the contractor and AHS never told them to get to the customer in an expeditious manner. The AHS reps were pleasant and polite, but they weren’t knowledgeable about what was going on. All they could do was tell me they would check and see what was going on and they'd try to help me as much as they could. Nobody ever emailed or contacted me and tell me what was going on, if the part was in and if Carrier didn’t have the part. We had to wait a long time to get the part from Carrier and AHS. The contractor, on the other hand, was excellent and on the spot. He was trying to help me as much as he could but it was a tedious thing. My wife and I are elderly and we were in the house without any heat for almost a week and that was really difficult. I'm not too happy with my experience.

The microwave went out and I went online to submit a claim to American Home Shield. I requested for service and it was followed up by a phone call from GE. The person who came did a great job. He was on time, very professional, knowledgeable and clean. Moreover, he figured out the issue quickly and fixed it. AHS did a great job and I had a really good experience.

We had a contractor come out to work on the filter system of our pool and they put a new one in. The technician was very professional, and did very quick work and I'm very happy with it. And I'm just happy I have American Home Shield.

The toilet was clogged up and it was not bringing down the contents. I called American Home Shield and had somebody up for plumbing. The contractor who came out was excellent, and he was a very nice gentleman. Since the repair, everything has been fine. However, sometimes AHS is not current on their record keeping, and, occasionally, they thought that I did not pay when I did.

My experience with American Home Shield has been good. The plumbing was busted up when I made a claim online and the plumbing rep got a hold of me very fast. Then the contractor came, did their thing and left as it should be. It has been performing good since the repair.

My 15-year-old gas furnace comes on, but when I put my thermostat on 70 and it won’t kick in until three hours later. My thermostat drops all the way down to 64, but the heat works fine. It is just that delay in coming on, and, so, I have had two claims for that. The guy that American Home Shield sent came out and he replaced something in my furnace. And then I experienced the same thing, so I called back. My husband has an appointment for them to come tomorrow.

American Home Shield is doing a very good job. I made a claim with my AC unit. A screw inside had to be changed. I called them directly to submit my claim. The service was excellent and I like it.

I've had American Home Shield on a couple of different homes and I've always been satisfied with the results. It's a very well worth insurance policy to have. Recently our air conditioning wasn't cooling because it was low on Freon and there were also some broken wires outside that were repaired. Submitting our claim couldn't have been easier. I just submitted it to American Home Shield and someone called. The contractor who was sent out was very professional and he went right to work. He did a great job and I would recommend him.

My refrigerator was broken and I told American Home Shield I was disabled and that I had medicine in there. They just ignored it and every time, they would say that they can't help me and to wait for an email. At first, when I called, they wouldn’t even get someone that day. Then the refrigerator started working, so I cancelled the claim because I called on a Friday and they said they couldn’t get anybody out until Monday. My friend then said that it didn’t start working again. I called right back and then they sent me to a company that was in a 909 area code and doesn’t even service my area. I had to call back and then they sent me to A-1, which has really bad reviews.

My microwave has been out since November during Thanksgiving time. I went online and filed the claim to American Home Shield. Getting a hold of customer support on the phone has been, several times, with a long wait like close to an hour. That should be improved. But when I’ve submitted the repair order, they’ve always been out in a timely manner. And I’ve had several repairs that have been no problem. It was just the microwave replacement that seemed to take awfully a long time. The contractor was not able to repair it. When they brought the first microwave, it was damaged. Then I had to wait for them to get another one out. But it was taken care of and I finally got the replacement a couple of weeks ago. AHS is fine and it’s better to have it.

I got a hold of the person quickly when I submitted a claim to American Home Shield for the toilet although we had a little confusion about whether it was really an emergency or not. We had some water overflowing and I would have taken care of that but they decided to call it an emergency. So, the contractor had to adjust the schedule to get out quickly. The contractor was capable, took care of things, knew what he was doing, took care of it with good dispatch and everything seems to be back to normal since the repair. American Home Shield did what we contracted them to do, they were prompt in taking care of the issues and they got the people to fix things.

A week or two ago, I called American Home Shield about our drainage softener that I thought had gotten replaced. It was super old and it broke off. But I was informed that it was not replaced last year, so we did not do anything about it and that was on us. A few weeks before that, we had some sort of a leakage in our bathtub. So, the contractor came out but they deemed it as a hole around the drain and it was for caulking. They said they normally didn’t do that, but I asked them to do it so we wouldn't have to go to the store and buy. He said he would call his boss, and his boss said okay, so the contractor got the clear sealant caulking and did it for us. I was incredibly happy with him for doing that.

My son was home alone and heard the air conditioner condenser outside the house making a funny noise and blowing what looked like white smoke, so he turned off the system. We called AHS and they sent someone. The guy who came was very professional and did an evaluation. He said that what my son saw was perfectly normal.

The rubber seal around my washer was collecting fluid. I filed a claim online with American Home Shield and had a very good experience submitting it. Then, the contractor, Mr. Appliance, contacted me in less than 24 hours. They were very helpful and tidy. Also, I knew the guy they sent out because he had been here before.

The heat pump wasn’t working and submitting the claim to AHS was fine. However, the company they hired to do it was incompetent and awful. They were unqualified to fix the unit. They shorted the whole thing out and made it worse. The first company never came back in and after four weeks, American Home Shield finally hired another company to come in. The tech came in and did the whole thing in an hour. He was wonderful. We're quite satisfied with AHS, but they could have resolved the issue much sooner. All in all, I’d still recommend them.

American Home Shield sent someone to look at both of my dishwasher and my stove. They fixed the dishwasher, but the stove was very old and they had to order some parts. We had been contemplating on replacing the stove if they couldn’t fix it right away. I called them and asked for the repairman who was here. He said to call the next day because all the parts are ordered through American Home Shield. I called the very next day and the girl said to me that it looked like American Home Shield was having a problem getting the parts. I said that it was just as well because maybe they have a policy where they’ll replace it or cash out if things are so old that they can’t get parts. I said that I’d be interested in that and I can use the money for a new one.

One of our faucets was leaking in the middle while another was leaking even though it was turned off. I called AHS to file a claim and the rep that I talked to was unclear at times. I mentioned the kitchen faucet to her and she told me that it was covered but when I told her about the faucet in the toilet above the tub, she thought it was the faucet in the tub. So, she asked me if there was a warranty for the tub. I told her it was just a regular faucet in the bathroom that we turned on and off above the tub. I also explained to her that all faucets are covered. I had a few problems understanding her as well but when she repeated everything, we got things clarified.

My ice maker was not making ice. I called American Home Shield and their reps were very professional. They were able to set up a contractor within 24 hours. The contractors were nice and professional, except one who was hesitant to touch the built-in. The first guy said that a plumber had to come in because the problem had something to do with a valve underneath the refrigerator. But when the plumber came in, he said that he wouldn't touch a built-in refrigerator and he ran away. So we brought a plumber in on our own and he said that the valve was not fixed so, he repaired it. The ice maker is working now though it took about a month for it to be fixed.

There was a little bit of leak in one of the rooms. The bathroom pipeline had to get fixed. I called American Home Shield and they responded quickly enough. I did the request on a Sunday and some company came in by Monday. They did their job well. The only thing is that they had to put a two-way drywall and American Home Shield didn’t send anybody. Eventually, when I called, they said that when they find somebody, they can fix it. But this is Texas and it's hot and with the drywall out, I was getting a lot of the attic heat into the room. It's about close to 100 degrees here and I had the drywall open.

My experience with American Home Shield has been good and efficient. I noticed some leakage coming out of the wall and I had started experiencing it one week prior to reporting the claim. I did that online and it was simple. But it took four days before I got in contact with a contractor. I called one and a half days after reporting the claim and no one called back.

I called American Home Shield on February 28, 2018 because my real estate agent had reported the hot water tank was leaking (my home is for sale). They very quickly sent out a service provider who said they did not service propane hot water tanks. That having been reported, they sent out another provider on March 2, who affirmed that the tank indeed needed to be replaced, and the shut-off valve and piping around the tank also needed to be replaced to bring it up to code. So far, so good. Then nothing was done! The provider did not report back to AHS (according to AHS).

I have used American Home Shield three times now. Every time they were called out they found a reason why they would not cover the problem. This company is a joke. You are better off putting the money in a savings account and hiring your own professionals. For example, in the contract it states hose bibs are covered. What they do not tell you is this only covers bibs inside the home not the bibs outside your home. Even if it is attached to your home that doesn’t count. Scam. Scam. Scam. Do not waste your time or money.

I had a leak in the bathroom and my basement. It was getting worse so I called American Home Shield. It annoyed me when I had to talk to a machine but their response was wonderful and my claim was taken care of immediately. It was a horrific day and snow was coming down profusely so I was shocked that the contractor came and he was timely.

I spoke to someone on the phone tonight and their first two answers to me were "read the contract". I asked her to help me wrestle with issue I was facing - pay $720 to fix my AC (I am an AHS customer but Freon is only covered 15%) or buy a new AC system ($8K-$10K) with my own money. I would prefer that when my AC breaks and that repairs will continue to increase over time, we reach a point where a new AC is ordered. However, I was told that AHS is a repair-first company and technicians indicated that AHS would do everything possible to avoid replacing our AC system. They explained that few, if any, local companies want to work with AHS due to the small amount they pay technicians and the hassles they put them through to fix things. I asked to speak with the woman's supervisor and she told me, "no way" but someone could call me back if I did not want to talk to her.

I had this warranty service for years, until a couple of months ago. They have changed their services without notice. I normally buy, and pay for a year service. They double charged me, plus I had to pay the company who did, should say did NOT, do the service request. I have heard several complaints from others who have had the same problem. I am a disabled senior citizen and am looking for an honest Warranty company that is a good price. Fixed income is tough, ask other seniors. Thanks for your help and support for sending me other companies to contact. Watch out for American Home Shield!

Our dishwasher didn’t work and it leaked. There was some bad weather so it took a couple of weeks for American Home Shield to coordinate the repair and get a fellow to be able to get up there. When the guy came, he shook his head. When he opened the dishwasher door, it said 1986, so it was just old and had died. We picked one of the least expensive dishwashers for the replacement. It's extremely quiet and everything seems to be working well with it. Moreover, I don’t have to wash dishes anymore so our day-to-day operations has greatly improved. Having the warranty is quite valuable given the age of the place. We've had a good experience and are glad we have American Home Shield.

I had an AC unit that quit working. It was the heating part and I had no idea what it was. I called American Home Shield and the contractor was promptly there. They came when they said they were going to come and the guy was very courteous and business-like. I liked that he discovered what was wrong very quickly and fixed it in about an hour and he was gone. It was a faulty wire job that had a short circuit and he fixed that. Plus, he put an inline breaker. He had a breaker but he didn't have the correct one there, so he improvised and made an inline one that works just as great. He was working in the attic and outside and he did everything efficiently. I asked him what was going on and he told me exactly what it was. He seemed like a very nice man who is well informed and he knew what he was doing.

The ice dispenser on my refrigerator had an issue. I submitted the claim for that with American Home Shield online and it went fine. However, it ended up being two service calls because the contractor came out and he was not able to really figure out what was causing the issue. The ice dispenser would block, so nothing would come out. He unblocked it but he did not diagnose the cause of it, so a few days later it blocked up again.

I filed a claim with American Home Shield for our microwave. I did it online and their online site was all right and easy. The contractor was fine. He was clean, very helpful, knowledgeable, and very polite. They were in and out within half an hour. It was a great experience and the appliance has been working great since they’ve been out.

We had a clogged sink drain so I submitted a claim online with American Home Shield, and I had no issues with their website. The contractor was able to repair the issue and our sink has been fine since the repair.

My son has American Home Shield and he recommended it to me. Recently, I submitted an online claim to have my refrigerator's freezer section fixed. I had to set the appointment in advance because I was out of town and the contractor who came out was very good. He took care of the problem and the freezer has been working great since then.

My sink was leaking and I filed a claim to American Home Shield. When I submit my claims, I either do it online or over the phone. If I call, someone calls me back and if I send a response online, I get a response back in a timely manner. The guy came out and told me that the sink is sitting in wrong. The sink should be on top with the marble but it was down onto the marble which was causing it to sink. I have to ask them to come out, remove my marble countertop and put the sink back in. The home is over three years old, so it's not a contractor job now unless I go to court and sue them because I purchased a home like it is and found out that it's incorrect. So at most, I can come up better by finding a repairman and having them do the repair.

American Home Shield answered my claim for the garage door and sent someone right out. I filed the claim over the phone and the contractor called me within a few days, and we worked it out for the day that I could be there. The technician was friendly, and he seemed to know what he was doing really well. However, the garage door still wasn’t working quite right, so AHS sent the contractor out again. It turned out that the sensors were bad, so they replaced them and so far, it’s been working all right. And everybody at AHS has reacted pretty quickly and they answered my questions as well.

Whenever I have an issue, American Home Shield sends their tech out to fix whatever. The reps at American Home Shield get right on it too. As soon as we hang up, the service tech calls me to schedule an appointment. So they all own their job. But last time, the techs had to come out four times to fix my heater. It was very cold then and I had to go a couple of days with no heat because they had to order parts or the techs didn’t fix it right. American Home Shield needs to have more than one service tech for specific tasks. If the person can't come right then, since that was on a weekend, then they should have a backup person who can come, especially when there’s really detrimental weather. Luckily, I had a fireplace and that kept my house warm. Still, that was the first time I had a problem with American Home Shield. Most of it was the tech problem too and not so much of American Home Shield.

Our ice dispenser broke and we filed a claim to American Home Shield. The interaction with the rep was absolutely great. Everybody was very polite and whatever we needed they were here. They were all good people, and their personality and the attitude were great. The contractor was very polite and professional. Everything that AHS fixed still works. When I have people come and do work for me, I’m always upfront and professional as well. But we had one person come from another company years ago, and they were so unprofessional. The guy was so rude and he was the boss. We even filed a complaint against them. He was talking to the guys that were doing the work for us and we were asking questions, and he just turned around and looked at us like he didn’t want to talk to us. But other than that, I have not had any issues with anything or anybody at all. To me, American Home Shield warranty is valuable.

My experience with American Home Shield was disappointing -- it was nothing short of fraud. We had a leak in our evaporator coil and they underpaid the technicians to do the work. The work was for 300 bucks but I have to pay over a $1,000 out of pocket for uncovered things to get fixed. The technician told me that the state of Texas required it to come up to code. I consulted with more reputable air conditioning companies and they said that it was what the state of Texas wants to be done but it is not a requirement. I asked the air conditioning company, as well as American Home Shield, to provide me documentation showing that this is a state requirement and they have yet to produce a documentation.

A part in our outside AC unit needs to be replaced. I called AHS and submitted a claim and the whole process was easy and convenient. They then sent someone out the next morning. The contractor was done with the job within 30 minutes. We’ve had several things done, from the AC to the washer and dryer to the refrigerator and each and every time, the contractors they've sent have been nice, polite, efficient, and done a good job. If they can’t take care of it, like the dryer, they let us know what’s going on and they gave us a time when they’d probably be back. And then they show up and they do the job well. I recommend AHS.

The service company came out to fix the dishwasher. They ordered parts but they still couldn’t get the dishwasher working. So, American Home Shield sent out another company. Their techs were professional and courteous. They came out and they repaired the dishwasher. The only problem is that the kick plate that was in place got lost in the process but the machine is working properly now. AHS is a good company and having them provides a peace of mind.

My water heater was busted and I had a good experience submitting a claim to American Home Shield because they had a mechanic in the area that they sent over. The process went smoothly and the heater is fine since the repair. I recommend American Home Shield. It's a dependable company and I didn't have to spend hours on the phone. I talked to somebody and got results.

My most recent claim with American Home Shield was for a part of the heater that they didn’t cover under the warranty. Submitting that claim was difficult because the lady rep on the phone couldn’t understand what part of the heater it was that was broken. She just couldn’t comprehend what was going on. The contractor looked at the broken part, took pictures of it, and left. He said he had to go and research it because he didn’t know if it was covered or not. American Home Shield called me back the next day and just left a message. They said it was a part of the heater, but the cable that controls it runs around right into the guts of the heater. It's an electronic filter that goes into the controls of the heater. I wasn’t very satisfied with that. We just left it unrepaired because it was so expensive. Except for this last claim, we've had a great experience with American Home Shield.

There was a damper that was up in the attic. It was a broken plywood and it didn’t allow me to adjust the heat to allow a certain amount of air to go just so it warms. I went online and submitted a claim to American Home Shield, then they called me and set up an appointment. The following day, the tech came over. He was extremely fast. We had used somebody else and this guy came out of Richmond, and for some apparent reason, he seemed like he was a whole lot better than the local guys around here. After the repair, the heating element has been very good. My wife's sister-in-law stayed downstairs and before the repair, she used to complain that it was cold. Now she complains it's hot, so I know it's working. I'd recommend American Home Shield to others.

My experience with American Home Shield was absolutely horrendous. I sold my home on February 28th and I called AHS on the same date and told them that, and I was closing escrow as well. The gal said, "We'll cancel it March 1st 'cause you don't cancel it until it's closed in case something happens." So, that went along. Everything was fine and then we closed escrow. I ended up paying for the annual renewal for the people who bought the house. About a week ago, I got an overdue notice for $54.12. I called and I tried to explain to somebody that the bill wasn't mine, and I didn't even know why I got an overdue bill because it used to be automatically paid through my bank account.

There was something wrong with my heating system and I filed a claim for it to American Home Shield by phone. That way I could talk to someone to get the right information to make sure I'm covered for the item. The service was excellent. The contractor set up the appointment, they came out and fixed my heating system. They had to come back out because it wasn’t blowing correctly. The work was done and I'm satisfied. I would recommend American Home Shield.

I called American Home Shield recently to submit a claim for the garbage disposal that had a bad bearing. It was super easy. The contractor came out, checked if they could do a repair and realized that they need to get ahold of American Home Shield to put in a replace request. The next morning, they changed it right out and away they went. The disposal is working perfectly since the repair. I would absolutely tell a friend all about American Home Shield.

Our washer had a leak and we filed a claim with American Home Shield for it. We were given the time when the contractors would come and they came on time. They also called before they came. The first contractor worked on the washer but it still leaked so we had another one come after a week and it was fixed on the same day.

Our AC unit stopped working and the AHS site was pretty easy, straightforward and self-explanatory when I made the claim. Their contractor called a few minutes before he arrived and so did the company the day before and told us around what time to expect him. The contractor said he would be here around a certain time and he arrived pretty quickly. He was very professional. He took a look at the problem and kind of explained to us why we were having a problem with the AC which I thought was pretty neat. He then fixed it within less than an hour and the AC has been pretty good since. The professionals that American Home Shield chose to come out here were very friendly and responsive so we were really happy with both them and American Home Shield. It's definitely worth having AHS because I only pay the $75 for somebody to come out as opposed to having to replace the whole unit by myself.

I had an electrical claim to American Home Shield most recently. I did it over the phone and it was fine. They were polite and quick and everything's working since the repair. If anyone asks me about American Home Shield, I would tell them that they should look into it.

The water heater went out and I filed a claim online to American Home Shield. They have an easy website and the process was seamless. The technicians were personable. They came in, did the job and communicated with me at key points of the process. They did what they were expected to do in a timely fashion. The repairs and the replacement were done the same day. This was my second claim with Home Shield and it was way better than my first one. There was a lot of confusion and back-and-forth then, but it was more on the contractor’s end than it was with American Home Shield.

There was a leak with my air conditioner and I placed a request online with American Home Shield. They then called me pretty quickly. The contractor that they sent was very friendly, courteous and timely. He called to check the next day to make sure that things were running smoothly and when things were not running smoothly, he came back immediately to fix the problem and everything was squared away. AHS is totally worth it.

The heating element of my dishwasher needed to be replaced. I called American Home Shield to file a claim and the technicians got here after a couple of days. They fixed the heating element and put in a new circuit board. They were here for 10 minutes. Since then, my dishwasher is working good. It’s good to have a warranty on a property in the first year because you don’t really know how things operate in the home. So, the warranty is valuable to have.

I submitted a claim online to American Home Shield for the electrical components that make our garage door work. Their representatives got back to me immediately saying that they had someone look after it who contacted us within a reasonable amount of time. In less than 24 hours, there was somebody here. The service was done very professionally and the contractor repaired my garage door the first day that he came. He said that if there would be any complications of any kind, I should contact American Home Shield and AHS would have them come back because there was a time limit. It so happened that the problem reoccured. So, I called and AHS and the contractor acted as promptly as they did the first time and everything became fine.

I was having a trouble with some electric outlets. I called American Home Shield and my interaction with their rep was great. It took less than two hours for a technician to arrive and he was a nice young man. Everything has been fine since the repair. I would tell my friend to go for American Home Shield.

AHS is a good company. I called them regarding my refrigerator and the claims representative I spoke with was concerned and said she’ll send somebody out as soon as she can. The guy that came and did the work was wonderful too.

American Home Shield is the way to go. When I called them, they sent a serviceman out and he fixed it right off. He also told me what the problem was and he was very knowledgeable. My experience with American Home Shield has been great so far. I've had other service requests and everybody I've had has been professional. The work was done in a timely manner and there has been no problem since they left. They've done a fantastic job and I appreciate them.

The plate on our toilet had rotted out on the bottom and we needed it replaced and the guys that AHS sent out came and did it. They were prompt, answered all the questions I had and did a good job. My wife submitted that claim online. But we have a preferred company to use if ever we had to do an AC work and if we submit the claim online, AHS will just assign it to whoever is next in line. Other than that, everything went well and I had recommended American Home Shield.

I had some bad experiences in the past with the people that American Home Shield sent out, but lately, everything has been fine. When I had a problem with my air conditioner, I filed a claim. Then the techs called me right away, set up an appointment, and came out real quick.

I filed a claim online for my AC and AHS was able to send out a technician the next day. He was wonderful, he knew what needed to be replaced, and he took the time to explain everything to me very clearly, which I appreciated tremendously. He had to order a part then something came up on the day he was supposed to come back and install it. I wasn't going to be home for the appointment so I had to reschedule it and it was done very easily. Within 48 hours, he came back and installed the part. My experience was fast and efficient. I also love how the AC is working since the repair and now, my bill has dropped over $100.

I submitted a claim online with American Home Shield for the garbage disposal and when I went online to try to set things up, they didn’t have all the choices that I needed. They didn’t have a garbage disposal and I had to say it was a stoppage. And if you try to call directly, it's a 45-minute wait. Furthermore, I have a dispute with AHS. I have a $75 supposedly overdue account but it was not. They sent somebody out to fix something but they couldn't fix it and they said they’d come back and fix it once I got the electrical done. I got the electrical done and they sent someone else out from a different company and they said, “Well, we're not going to touch this.” Then, they got another electric company to come fix the garbage disposal that originally had it, but I got charged with $75 again.

American Home Shield sent a tech who fixed my dishwasher which wasn't working. He was very polite and he knew what he was doing. The dishwasher got repaired yesterday and we get to wash the dishes in it again. And then, a couple of days ago, I got into a conversation with my friend who told me she had a bad experience with her home warranty service. I suggested that she check AHS because so far, my experience with them has been very good.

My washing machine has been broken since February 28. I'm thankful I had a spare washing machine to use. I made a claim with American Home Shield for the washing machine. I called them and left a message over the weekend. They returned my call on that Monday and the service tech was out here on Tuesday. The representatives that they send are very knowledgeable, very nice and very polite. The technician came to evaluate the situation. He looked at the washing machine, explained what was going on and how the process would work, that he would submit the request for the part to be ordered. He said that once the part came to them, someone would be back to install the part. He explained everything quite well.

I’ve used American Home Shield three times and recently, I submitted a claim online. It took five days before they could come out which was not good. The refrigerator’s contact or switch inside malfunctioned and fortunately, I had another fridge that we were able to use so that helped. The guy came out and he was able to diagnose it in 15 minutes and fixed it. For the dryer, he replaced a part in the back and it’s still working fine.

We had an HVAC claim several years ago in my mother’s home and I was extremely dissatisfied with the people from Myers Comfort Specialist that came out to service the unit. It was terrible and as I began to research them, it was astounding to see the number of negative reviews just strictly through Google reviews and even on the American Home Shield’s website. We fully understood that we have to pay for a refrigerant, but when the guy finally got there, it was dark and raining.

I live in a condo by myself and I've been with American Home Shield for a while. It’s $75 and I pay 40 some dollars a month. It’s not cheap but the warranty gives me peace of mind knowing that I can call and get somebody right away and get something fixed. It's well worth it. I usually call them when I have a claim though I sometimes I go online. After that, they assign somebody, and they call me pretty quick.

I called American Home Shield for my washer and they did a good job. It was really quick. Their contractor came by and they were able to help me with the problem that I had. He was very knowledgeable about what he was doing and he explained to us what he had done. The contractor fixed the washer but he also told us to let it die. Our washer's very old, it's more than 12 years. It's working but it doesn't dry the clothes in on a really good spin. Nevertheless, everything went well with the service. AHS is a good company and when we call, they respond really quickly, unlike other companies where customers have to wait.

I bought the house in 2002 and the American Home Shield policy came with it. I’ve never let it lapse since then so I've had them for 16 years now and I like having them. Averaging the daily cost for the policy, I would probably do better to save my money and save up for repairs. But I like the peace of mind that comes with having it. I could just go online and tell them to fix something for me.

We've only had two claims from American Home Shield and the most recent one was the dishwasher. We thought it was leaking but we had an issue where the top rack was broken so that needed to be replaced. It turned out that it wasn't a leak but something that must have been obstructing it while we were using it. But we still needed the other thing fixed too. So, when they came out, they checked both things. They fixed one and there was no leak on the other. When we submitted the claim online, it was simple. We went to the online portal that they have and we picked out the issue and the brand of the dishwasher. Then, they send you a text and the contractor contacts you by phone so, it's painless and it was all automatic. In the previous case that we had, we called and spoke to someone because of the scheduling issue.

My Viking refrigerator's compressor went out. I submitted my claim through American Home Shield's website and it was very easy. The contractor was timely and friendly. The person was very knowledgeable and diagnosed the problem quickly. They did not fix it that day, which was a little frustrating. I had spoken with Viking and the parts were still under warranty. Then, American Home Shield tried offering me the cash instead of the repair, but I declined that.

The furnace wasn't working and had to be put in the box. I contacted American Home Shield over the phone to submit a claim for it, and the process was simple. While it has not always been the case, getting hold of a rep was easy that time. The representatives ask questions and they're pleasant and very knowledgeable. The contractors who came were professional and explained everything they had to do. Then somebody had to come back for the parts, so the repair took about 4 days overall, which was too many days. But the weekend was in some of those days too and they don't do anything on weekends. I'm glad it wasn't too cold. Still, they were the best contractors I've seen in a long time.

We were seeing leakage in our refrigerator all the time and it was looked at three times. It was connected to the ice maker and at times, it was leaking a lot more. A few minutes, it would freeze over. The water was in the back of the refrigerator area and the freezer is like a drawer at the bottom. It froze in the back and was hard to close the freezer. That was the first time that we had somebody sent by AHS out here. The second time, my husband knew what they did, but the refrigerator froze over again so he ended up taking care of it. And then, we called somebody for that. But when it continued leaking, we had somebody else in the house to look again. We continued having problems up until this last time that the guy took care of it and replaced the part. There's still some leakage but it's not anything like it was before and it’s a lot better.

After I go online to submit a claim to American Home Shield, I usually get a text message then someone would call me within 24 hours and it’s been great. We had an outage in our garage and it ended up being a loose wire on one of the outlets inside. The electrician who came was here for 10 minutes and fixed it. We've really been enjoying the service from American Home Shield. It’s very efficient and they're super easy to work with. It’s very comforting to know when I moved into a new house that I can use their service if something is going wrong and get something fixed, just like in an older home.

The toilet was leaking and the contractor who came out did great. Thy were on time, and fixed the problem right away, and we haven't had any issues since. They were very clean and friendly and couldn't have been better. It was a great experience, and American Home Shield works for us. They did really well and I appreciate it.

The whole HVAC system was replaced back in May and I had a continual problem with it. I had three or four service calls to get that corrected. Several contractors couldn’t find the problem. I just had a contractor out here about three weeks ago and hopefully, we resolved it. So right now, this is the second or third circuit breaker that’s been replaced. And the contractor who came before put in what appears to have been a used circuit breaker. So the quality of the service sometimes is questionable.

Most recently, I filed a claim for my water heater and did it online. I had a satisfactory experience with the contractor and he was able to resolve the problem. Everything has been going well since the repair. The service is normally with individuals who seem to be qualified and know what they’re doing. The payment system that AHS has in place allows me to pay upfront and it makes it easier once the service is rendered. I would recommend American Home Shield. The only thing is the AHS site needs some improvement as it does not give me the opportunity to identify more than one unit. If I have three air conditioners and I need two of them repaired because they’re broken, it doesn’t give me the ability to indicate that there is more than one unit.

American Home Shield has been great overall. Generally, they've been quick when I submitted claims, which I did online, and it was ninety percent easily the same day for them to give me a call and schedule. The contractors that came were very good, educated, and nice. They took the time to explain what was happening and how it happened. Typically, the performance of our appliances has been good and there have been no issues since the repairs that they've made. But in my recent claim with American Home Shield, I had a motor called a power vent that was bad and they didn’t cover it. It was on the edge of the house, on my crawl space, at the sidewall like the foundation wall. Being a consumer, I didn’t see what the difference was between that power vent and a water heater power vent that they cover. But that's okay. I'll take care of that issue.

It's American Home Shield's policy to give the contractor an opportunity to fix my washing machine and so this is the sixth time the same contractor has come out. They refuse to send somebody else. When I first made the call, the contractor texted me to ask what was wrong and immediately ordered a motherboard for it without even saying why. They have sent part after part and it's not being fixed.

The faucets were all leaking in the house so I called American Home Shield and they sent someone out within a week. He stayed until it was finished and he did a good job. Now, the faucets quit leaking. AHS took care of me. They provide a good product.

American Home Shield has been great forever. They call me and they set me up for an appointment with someone. The contractor comes out and they figure out what’s going on. I was in real-estate for 30 years, and we’ve been using American Home Shield. With the advent of this kind of service, we started using different companies and found out this is who I like and they service my clients well. So, we’ve had them at this house for years and they’ve been fabulous until this year. I called because my oven stopped working and I had it repaired repeatedly through AHS. And I called and they sent me an email that said that this certain company was going to come out and contact me to make an appointment. And so, I was waiting and weeks went by and nothing.

On January 1st, my water heater went bad. I notified American Home Shield and a plumber was out two days later. The plumber said that he can replace the heater but it was not identical but American Home Shield said no. I waited nine days without hot water for AHS to ship it to Durango where I could have had one after two days that was just as comparable and was less the cost. My plumber’s assistant called and she said she was on hold for an hour and a half trying to talk to the contractor. I tried to talk to AHS and I was on hold for over an hour and 15 minutes before I got to a person to talk to. It did not make me any happier to be on hold that long.

I had an issue with the booster pump and the actual pool pump. I submitted a claim to American Home Shield and with the first company that was supposed to come out never did. I made four calls and scheduled four different times but they never showed up and they stopped returning my calls. So, I called American Home Shield back and asked them to please get in touch with someone else to send a technician out. Once they got in touch with the second company, the guy from there arrived out to cure the problem of both pumps and the pumps are performing great now. The tech who came out was very knowledgeable and very polite. He had everything he needed the first time he came out and he took care of everything in one trip.

I called and submitted a claim for my evaporative cooler. AHS sent a company out and they started checking into it. The contractors were fabulous. They went out of their way to explain and show me everything. They didn't come to rip me or AHS off. They found out that water has gotten under the coating, rushed to the metal case on it and it was beyond repair. They then ordered a new unit through AHS and as soon as it came in they called and made arrangements to come over. The then guy came out at the scheduled time. He showed where some of the wirings had dried out and crashed. He took it and charged it up. He made sure that everything was done properly. He also cleaned up everything when it was done. I’m very pleased with AHS and I've already referred them to all our neighbors.

We had to have our AC unit replaced and the technician came out to take pictures. Were waited for him to come back and it took over 30 days for AHS to get back with us. My husband finally got in touch with the folks at AHS but every time he called, it was over an hour to get a person on the phone. Then, when they talked to him, they told him that the work order was closed. But a part had not been ordered and our AC still wasn't fixed. That was our very first experience dealing with AHS and I was not happy at all. Then, a couple of months ago, there was an issue with the ice maker in our refrigerator. A piece on there that chopped up the ice broke and the technician said the heating coil went out on it. It was a few days before he first came out because we had an appointment and he was really friendly and knowledgeable. Since the repair, we haven't had any more problems.

All the experiences I have had with American Home Shield have been excellent. I notify either by mail, email or on the phone. The process is very smooth, very self-explanatory, and I get instant results from it. I was quickly given a response as to who was being assigned to the claim. Then, that person or entity phoned me immediately and indicated the time that they would be out. They have been out exactly as they said and they resolved every problem I had.

One of my AC units was not cooling off properly. I submitted a claim to American Home Shield over the phone and the repair guys who came out were very professional and on time. I was really happy with them.

My AC broke and I went to American Home Shield's website. This was the very first time that I had done anything with them and submitting the claim was easy. I paid the $100 deductible upfront, but they didn't charge me until after the work was completed. Everything went just like they said. Within 10 minutes of submitting the information, I received an email from AHS telling me who they assigned to me and that the company should contact me. Then, within five minutes of receiving that email, the company assigned to me called to set up an appointment for the next day. The contractors were very friendly, helpful, polite and punctual. They knew what they were doing and explained the things as they were doing it. They also explained why the condenser locked up the way it did.

We love AHS. We’ve had it since we’ve had a house so I would definitely recommend it. I had stoppage. I think it was because of hair in the pipes. Everything was positive when I submitted the claim. The contractor sent by American Home Shield did a good job. They’re very professional and nice.

I have things that have broken down a lot of times and I didn't have any money. I did not have a home warranty or some kind of backing, and American Home Shield came in just when I needed them. I like the convenience of using AHS. Recently my AC wasn't getting cold enough. I submitted a claim and it was fairly easy and straightforward. The technician was very knowledgeable and he knew exactly what he was talking about. He got it back up and running with no real issues or setbacks. After the repair, the AC has been running excellent. I would definitely recommend them to others.

I had some leaking pipes under the kitchen sink. I called AHS and they acted quickly, but the plumbing company they referred us to initially did not contact me or return any of my calls until 30 days passed, which gave everything time to dry up. We went back to AHS and they sent us to somebody else that was more prompt. The second contractor got back to us within a matter of days. They were great. We had three different folks from the same company and they were great as far as customer service and being polite. However, they just couldn’t figure out what was wrong until the third person came.

We had a plumbing issue, which we submitted a claim online for with American Home Shield, and it was handled quickly. The contractor called right away and they were very responsive. It was the end of the week when I called and they came in the beginning of the next week. They were very professional, and the tech knew what he was doing and fixed the issues. We just bought this house, and it’s an older house, so it’s kind of scary. There are too many things that could go wrong. So having a warranty is very valuable. And we’ve been very pleased with our experience with American Home Shield. It’s definitely worth it. I would recommend them to other people.

I've used American Home Shield a few times but they didn't have anybody to work on air conditioners in our general area. It would take forever to get somebody out here. So I called the guy who lives down the road, Conley Heating and Air, to come out here and fix it but he doesn't work with the insurance stuff. My most recent claim with American Home Shield was for the heating. It would come on and I could hear it running but it never lit up. I called American Home Shield and spoke with a representative. Everything was handled just fine and the repair took 30 minutes. The contractor was professional in the way the business was conducted. I like them and I'd let them come back. They did a good job.

I had water on the floor and the contractors that American Home Shield sent were phenomenal. I liked their professionalism. I would recommend AHS.

I had a refrigerator that stopped working and cooling. It was very easy to submit the claim online and they said the contractor would contact me within a day, which they did. The technician was great and he did a good job. He was quick too. He got the fan working properly and the refrigerator works fine now. I've had good experiences with American Home Shield. They've done what they've said they were going to do.

We had outlets that weren't working. I submitted a claim for it with American Home Shield and their claims process was easy. A tech called me the same day and we had to schedule a few days out, but it was all done within a week. He had been out to my house before, so I knew him. He was pleasant, to the point and got the job done quickly. This last claim with the electrician was great but my overall experience with AHS has been very poor. Having warranty on a property is a really good idea. It’s just that American Home Shield doesn't provide very good overall customer service and doesn’t seem to care about the reputation of the people they send to your house. I cancelled my contract with them because I can do better on my own finding contractors.

American Home Shield has good service and they should keep doing it. My AC issue wasn't blowing hot air or cold air so the fan was just on. After I submitted a claim to American Home Shield online, an appointment was made then Chris came out, diagnosed it, and came back out later to fix it. The repair took about five days and it had something to do with the Freon that has to set for a couple of days. And so, Chris had to recheck the initial value. That's the second time he has come out to the house and he's been good both times, so I like him.

The very first time we filed a claim to American Home Shield for the microwave, it took a long process. I got over the phone and they sent all information about the service person and the company, and then the company called me a day or so later. A fellow came over to fix the problem but the next day, it broke again. Then they came about two days later and fixed it again, and then later on that day, they tested it and put water to boil. Again, it wasn't working during the night, so I called AHS. They said we had to call General Electric, who was the last company that serviced it. Then the company fixed it, and the microwave has been okay.

It took several months to get our refrigerator fixed. The ice maker was not working. The contractor AHS set us up with was non-responsive for several months. He was blaming it on AHS and AHS was blaming it on him. They sent us another contractor and the same thing happened. It was 14 weeks without a refrigerator. The final contractor was very professional, but the original one was terrible. The ice maker works, but it does not produce ice as fast as it used to, which is a problem sometimes. Although we are not going to claim it again because it was such a nightmare last time, we are not really happy with it still. We have used AHS in the past and we've always been happy and satisfied. However, when we have a problem, we can never call them. It is only an online inquiry, but then we have to wait for them to respond. It's terrible and very frustrating. I would tell friends that AHS is a good company.

I had a leaky faucet and showerhead. I talked to the American Home Shield lady and told her what was going on. AHS sent somebody out but I wasn’t here. My daughter-in-law was here. She let the tech in and he was really rude. I called the AHS office. I was mad because he said he couldn’t do anything because he didn’t bring a faucet to replace it. He fixed it a little so it wouldn’t leak but he said that it needs a new faucet because it was loose. The next time he was supposed to come, I got off work early to make sure I was here. When I got here, he was here and he was acting really nice. He told me that I had to call American Home Shield and they had to re-schedule because I needed a faucet because the old one was not good.

When my toilet wasn't working, I submitted a claim with American Home Shield. I prefer calling over the phone and it's easy because I've been with them for 14 years. However, the first 10 years were difficult. For instance, if something went wrong with your water heater, they would tell you that it was not insured because it's a piece over or an inch over. Eventually, if you got the right person, they would repair the whole thing. But with all the complaints, they've cleaned up their act and things are different now. Nowadays, they don’t put out so many questions. They just do what they have to do and what is expected.

When I call American Home Shield's 1800 number, it’s 30 minutes of waiting so I usually file claims online as it’s easier that way. I understand that the computers are replacing people but there are certain things you have to talk to people about. And hold times are horrible in all aspects. But I felt very good with all the contractors that American Home Shield sent out. When we had an AC unit problem, it was handled within 30 minutes.

I've had a home warranty since I had the house and that's already for 20 years now. I like it. I filed a claim with American Home Shield for my AC and for the knob of my dryer recently. I tried to call them in but that didn't work so I submitted them online. The technician arrived the next day and he was very polite. Overall, the experience has been satisfactory. I would recommend AHS.

I called American Home Shield for our broken microwave and it didn't take long to get through a rep. Then they sent somebody out to repair it. They had to do a follow up, then an electrician was called and the microwave was fixed. I'm really happy with American Home Shield and I have recommended them to my friends. They're dependable and the cost is reasonable. It's a great company.

I had plumbing and electrical claims submitted to American Home Shield. I did one online and with the other one, because there was two in a row, I had to verbally speak to somebody. Both ways were easy. For the plumbing, they sent out Lowe's Plumbing and they were fantastic. I'm an apartment manager and the company they sent out was who I use in my apartment. The contractor got the work done and it was exactly what we asked for. Everything has been great since the repair. American Home Shield uses quality professionals. They were recommended to me by my mom and I'm glad I listened, so I would recommend as well.

AHS should screen the people who they work with more carefully because we've had a couple of instances in the past where we'd get a little scared that whoever is going to come out will be crazy. A few years ago, there was a person who came when we had a plumbing call. He couldn't fix the problem so he told us that he'd come back. However, he didn't. We had to call AHS again, and they had to get somebody else to come out. Then, that person ordered parts but it never got to us. We had to pay the $75 fee again to have someone else come out and yet that person didn't have the ordered parts. So, it drew out the process.

I submitted a claim with American Home Shield online. My wife canceled and then I resubmitted it online and she canceled again because she thought that order was a little confusing. She then called back and got it submitted. She had to call back four times. When I went online, I put that the garbage disposal and the faucets were not functioning correctly or it was a clogging in the sink.

A friend of mine at work told me about American Home Shield. I’m single and a teacher. I don’t make a lot of money and I don’t know how to get these home repairs done. So one Saturday morning I was in bed with my iPad and I looked up all the information on American Home Shield and got the warranty. The money comes directly from my account so I don’t have to worry about mailing them a check.

I've had American Home Shield for three years now and I’ve had them for a couple of my properties. It’s easy to make a claim. I go online to do it and I get charged upfront. I like the fact that I can make my claims online without talking to anybody. Trying to get in contact with them via the phone is a nightmare. You can be on the line for hours, trying to get a live person to talk to about an issue. That’s the biggest thing.

Our claim for the washing machine went really smooth. My husband submitted it to American Home Shield online and a good contractor came. At first, he said that he couldn’t see any trouble with the washing machine but I kept telling him that it would give an LE error every time we wash two loads of laundry. He then said he would replace the motor. And since then, we haven’t had a problem yet. We’re very happy. I'd recommend you go get American Home Shield warranty.

The ice maker in our fridge wasn't working and so we had to go and buy ice. We were just buying bottled water instead because it was a lot easier than buying ice every time we needed it. Also, our microwave was making a motor noise. I filed a single claim for those issues online through American Home Shield and the experience was really good. The contractor came out right away. He was very nice and he said that if we needed anything further, he was going to submit all the information to AHS. They can bridge the gap if we needed anything. It was really nice to have someone that was willing to be helpful if we needed more assistance. We had both of the items replaced. AHS is a great resource for people that don't have a lot of liquid funds. They do a great job of replacing any appliances or mechanicals that may need to be replaced.

The American Home Shield reps were fine and very nice and I thought I was going to get a free water heater but it turns out it was one of those things that wasn’t. The contractors had to come back to repair it and I got charged twice for the call. They had to put a reserve tank on because it’s a 64-gallon tank in this house. It’s a big house and it has one water heater. The biggest tank they could get was a 50-gallon tank. American Home Shield provided us with a reserve tank but it cost a couple hundred dollars to get that done and put back in. So, it turned out to be expensive. But sometimes insurance is that way. AHS did a good job. When I bought the policy, it was supposed to cover everything and they’re being replaced free. But over the 17 years that I’ve had it, they keep giving less and less service but I’m still paying more and more for the process.

My furnace was blowing air and not warm. I submitted the claim online because I was on hold for about 30 minutes on the phone and I was at work at the time, so I didn't have time to sit there. The online thing was okay. However, there were a lot of times when some of the options don't seem to quite fit right well enough. And then, trying to call in and get somebody on the phone was impossible, so it makes it frustrating at times.

I went online to submit a claim to American Home Shield and it was really easy. I put in that the washing machine wasn't working and a couple of hours later, someone contacted me from Sears. They set an appointment and three days later, a repair person came out. He did what he needed to do and said he had to go get some parts. He left, got the parts, and came back to fix the problem. He fixed the washing machine on the same day. My experience with AHS was great. It was as advertised and they did what they said they would do.

The fan on my water heater started malfunctioning and was working intermittently. I went online and filled out the stuff. Dealing with American Home Shield's website was extremely easy. I received a call the next day and the guy showed up the next afternoon. He took a look at the problem and decided what parts he needed. Then two days later he came and replaced the parts. It was a pretty simple repair and I'm confident that everything is fine. I've had American Home Shield before on properties I've sold and bought, but this is the first time I've come to use them. It was seamless and great.

I received a phone call from one of their Social Media Department. I explained to her my issues of it taking 2 weeks to get my dryer repaired and then it having to be repaired again (for different issue) but having to pay $75 for each service call. These calls were just over 60 days apart. She apologized for it taking two weeks to repair the dryer back in January and said two weeks was too long and I should have been given other options. After having to get it repaired again she stated that our relationship (over 17 yrs) earned me a refund on the last service call. So she refunded me $75 for the last call. I told her I appreciated it and was glad that they reached out to me.

My refrigerator started showing signs of problems the day after my coverage started. The rep on the phone told me that because I had only been covered a day, “it honestly just looked bad,” insinuating I was lying about this problem. So although the coil and ice maker were shown to have normal wear and tear and be defective, which is covered, they believed it to be a pre existing condition. What?? I asked for an explanation of why they felt it was pre existing based on the technician's report or proof from the technician that it was a pre existing problem.

I have been with AHS for years and they would take care of minor, inexpensive problems. However, the one time I had a bigger issue, they sent out 4 companies over 1 year and no one could fix the problem with my washing machine not draining. In the meantime, I had dripping wet clothes that I would have to try to wring by hand then run the dryer 6-7 cycles to dry the clothes. They said I needed to put a larger load in and I explained that this happened whether the load was average or small to no avail. I asked to talk to a supervisor and no one ever called as had been promised. Then when I tried to cancel they said another department had to handle that and no one called. I had to call multiple times to even get my account closed. Also they are horribly understaffed to take claims calls--average wait time was always in excess of 1 hour!

The problem started the same day that I called American Home Shield. It was my AC. I live in Florida so when the AC goes out, I call right away. And because it was a weekend I had to pay an additional $150 more than the normal fee of $75 which was the only thing that I didn't like. The contractor was very nice. He was very informative. He came out and fixed it and did a great job. He said that the AC looks great. I needed Freon so I had to buy it. And he said that it was under warranty for 60 days. If anything else is wrong in the next 60 days, I can call and then, it will be under the same claim. My AC is wonderful since the repair. It keeps me cool.

I used to have American Home Shield in my old house and I had them for about three years. We lapsed on the service and then now with the new house, we've had them for about a year. It's a good service and we're happy with it. When I had a pipe leak, the plumber came in and fixed it. He had to do some cutting into a beam and American Home Shield said they didn't cover that but they covered the pipe leak, which was fine.

The heater had stopped working and I submitted the claim online to American Home Shield. The service was done a week and a half ago but I don't feel like the heater is working like it should be. The technician said everything was fine on it and that it was good on Freon. But he basically told us to put it on emergency heat if it gets below 30 and we've never been told that before. Then yesterday, I saw some frost around the unit even though it shouldn't have been doing that because it wasn't that cold. Otherwise, the service was fine and the tech was professional.

I got American Home Shield for my old home. A family friend told me about it and I put the plan into place later in November. Recently, there was a cracked pipe in the wall and it was leaking. It took a couple of weeks though to open this claim. The communication was bad. They’re very courteous people but to explain what we wanted and what we needed, it was not following through. We get off the phone explaining everything from A to Z and these service vendors are still showing up with no idea.

We have had AHS since we bought the house in October of last year. We usually submit claims online. It always seems faster that way and I hate being on hold. We were not able to get the outlets to work in our bathrooms. We had noticed the issue when we first moved into the house last fall. However, since we were not always here, we did not get to deal with it until February. The electrician who came was awesome, wonderful, and very polite. Moreover, he turned up on time. He was very patient with us and explained how the whole wiring system worked and why it had been done that way. He explained to us that the switch that controls them was actually downstairs. Now, we can use those outlets for hair dryers. I would tell friends that AHS is very responsive and the people they send turn up when they say they are going to.

On January 30th, my husband was sent to an emergency, and when we came home that night, the floor of the kitchen was flooded. Thanks to my neighbor, he determined that the flood was coming from the filter canister attached to our InSinkErator hot water dispenser. So, the next day, I called it in and explained to American Home Shield what the problem was and told them that the leak may have come from the hot water dispenser. And because there was so much flooding, I called in my own plumber to determine whether or not the leak was coming from the dishwasher since the dishwasher wouldn’t operate. I waited for about a week and a half, and a very nice plumber from Amazing Plumbing came out. Then he told me that the filter was not covered by AHS. The plumber was so nice that he even looked up a website as to where I could buy a filter and told me how to replace it.

I had a claim with American Home Shield for the pool. I just made a phone call and they took the information and contacted me with the service provider. Then the service provider called to ask when I wanted them out and I told them ASAP and they sent a someone out the next day. The guy was friendly and knowledgeable. He told me what was wrong, how he fixed it and how to put a little maintenance on the pool. He gave me a good service. Since the repair, the pool has been excellent. American Home Shield did a great job.

Our oven broke and American Home Shield had a repair person come out. The first contractor that they sent was from Cirrus and they canceled the last minute and then there was no one to get a hold of to get me a new repair person. The people from Cirrus were crazy rude, which was really annoying. But the people at American Home Shield were fantastic. They were the only shining light in it. They were nice and were really free. They found another person that could come and he seemed okay. He quickly diagnosed how expensive the repair would be. So we had an oven replacement. We ordered it through AHS and they gave me an option to choose from because the oven that I had previously was not a current model.

I had an issue with my refrigerator and American Home Shield gave me a company that did not service this area and I couldn’t get a hold of. I had to call AHS and then they changed it to another company which was called Bay to Bay. They sent out one of their troubleshooters and he said it was one part. They ordered it, they got the part in, and they sent a kid that had to read directions on how to put things in. Then he said the refrigerator was working, but it didn’t cool down. He said in about 15 hours it would get cold, but I put ice packs in the freezer and in 12 hours, they weren’t even frozen. So, I called back AHS and they sent out the same troubleshooter again who had a hissy fit because there was stuff off the side of the refrigerator that he had to pull the refrigerator straight out but knocked everything down. He was yelling and screaming, "I can't work like this.”

We had a couple of electrical issues. The service was great and the contractor was great as well. However, one of the problems occurred. It was not necessarily his problem because it was electrical. The fan and light kept going off and on. When he was here, it was working. So he left and now it didn't work again. I need to have them come out. Nevertheless, I'd recommend AHS to my friends. They're fine.

We joined American Home Shield a couple of months ago and it has been fine. But before we had them, I would Google somebody and call them to get here. When they get here, they’d see if they needed to order a part and two days later, they’d call me right back to schedule. With AHS, we had one different company come out and fix our washer and that was fine. Although I find it really annoying that whoever AHS have an agreement with took forever to get the parts. It was like seven to ten days for them to get the part then they called me and I asked them when are they coming. They told me they’d be here sometime next week. It was spanning three weeks to do one repair, which was really cumbersome when I didn’t have a working washing machine.

The pilot went out of my heater and there was none that I can start. I had to have somebody knowledgeable in that area to come in and restart it for me. I filed a claim with American Home Shield over the phone and getting through to somebody was very timely. Then the people that AHS sent were excellent. They spent time getting the heater started again, explained to me what had happened, and they cleaned out some stuff. It was very enjoyable. I've been a client of AHS for close to 19 years now and I’ve made some claims in the past and everything has always been good.

I called and put in a claim for a clogged drain and a garbage disposal that stopped working. American Home Shield sent somebody out and he was terrible. My wife told him that we've had an electrical problem before in the same area with the dishwasher to give him a heads up that it might be an electrical problem, but he didn’t even look at it. He said, "Your garbage disposal is old and rusty, so it’s a pre-existing problem. You need to replace the garbage disposal." He also told us that the corporate office told him that if the issue is a pre-existing one, he could do nothing. He also didn't fix the drain issue. AHS denied the claim and everyone I talked to kept trying to deny me. They also sent me a letter trying to explain what's not covered.