American Home Shield Reviews

My refrigerator wasn’t cooling properly ever since I got it. It was a new purchase a little over a year ago and it was giving me problems the whole time. I called American Home Shield to submit a claim and their rep on the phone and the contractor they sent out were both good. The contractors came in and did it and everything was fine. I would recommend American Home Shield.

Our last and only claim ever with American Home Shield was a huge disaster and is continuing to be. We had a faucet that cracked and needed to be replaced, so I called American Home Shield. They had somebody come out and before he did, he told me how it worked. But my daughter went and bought a faucet that they liked, and he said that he could replace the faucet using theirs or he could go buy it himself and then we pay him back.

I had a dishwasher, and a refrigerator and ice maker fixed. The repairs went well. The repairman was knowledgeable, nice and cordial. I was aware that the refrigerant is not covered by the warranty. They covered the biggest part which was the coil but it was a surprise to me that they didn’t cover the other parts including the belt. I’ve had two service calls in the last 60 days and I paid $75 for each appointment and I’m going to have what they quoted me as non-covered items for $800 in order to do the repair. I could check and see in the warranty what’s covered and what’s not but I haven’t really had a chance to do that yet. But my experience was good.

The kitchen sink was stopped up so I requested assistance online from American Home Shield and everything went well. I received an email about who the technician would be. But it was a Saturday so I had to wait until Monday for them to come out. It sucked but it wasn't an emergency so that was within reason. The guy came on time and was very professional. He knew what he was doing and got right to it. He cleaned the sink out and gave me some tips on how to prevent the issue. He did a good job. I've had American Home Shield for many years, not just for this house but also the other house, and I recommend them always. I already bought AHS for my daughter’s new house and I've told people all the time not to go to other companies.

My washing machine wasn't working. I called to submit a claim to American Home Shield. I spoke with their representative who wanted to know what was broke and what exactly was the problem. Then, they had someone call me. I waited and I didn't get any phone calls, so I had to call. They had trouble finding someone in this area and finally got Sears to do it because there was not a whole lot in this area that would work on that certain type of washing machine. First, it was one contractor who came and he was very polite and very good. And then, he brought a person that they were training but he helped carry.

I’ve been with American Home Shield for 20 years and they've been giving me excellent service. I filed a claim recently and I did it according to the requirements and the job was scheduled and then completed and it was done very well. I’m very happy with it.

My garbage disposal wasn't working and I filed a claim with American Home Shield. I did that online and navigating their website was easy. The contractor that came out was very efficient and courteous, and my garbage disposal was fixed. I would recommend American Home Shield.

I had an issue with my stove and the first contractor that AHS sent out said that everything needed to be changed. But AHS decided that he didn't know what he was talking about, so they sent another one out. The second guy who came looked very nice and like an expert but I was not happy with him. The first time he came he said, "These are the parts I want." Then he came back and installed them. However, I told him a day after that that the unit was still not repaired. He came out three more times to try and figure out what the problem was and three more times to install things. The problem was his priority was to keep the cost down.

We have had American Home Shield for years -- we learned about them when we bought our first house. They are good and reliable, and we have been happy with our experience. Recently, we had a plumbing issue and so we submitted a claim over the phone. We had some stopped-up sink and their technicians came and cleared that out. We liked them a lot, and they resolved the problem.

I called American Home Shield on a weekend and the message said that the wait time was higher than normal. I sat on hold for a while and then I decided to go online. But I found that it was absolutely useless because all it did was put somebody in the queue for some time at some point when someone eventually comes into the office on Monday. It was ridiculous since the current claim is a leaking pipe inside my walls. Waiting for someone to come around on a Monday when I found it on a Saturday wasn’t going to be the best way. I then got an automatic email from the system saying who’s been assigned to my claim. I called the company and was told that they couldn't work on it because the claim was not in their system. It was not showing as an emergency because I entered it online. And even though I entered it online, there's no option to say it's an emergency.

I called American Home Shield to submit a claim for the garage door. My car was in the garage and I wished I had other means to get it open but it would not operate. It was a Friday night and I was on the phone for a long time. They kept giving me this crap about the high volume of calls. I was calling at 3:00 o'clock in the morning, I doubt they had a high volume. And that really ticked me off. Moreover, I never got a hold of a live person until Monday. Then the first person I spoke with ticked me off too. She said that I had to give her my credit card. I said that I was not giving her my credit card and that it was not in my agreement when I first signed up. She said that I was not going get the service then and she hung up on me.

I've used American Home Shield before and it has been okay. It's just that anytime I had to call them, it was over a two-hour wait on hold. Our dishwasher broke and they sent someone out who came quickly. The contractor, Appliance Time, was awesome and after three weeks, I called back the people that came. It turned out AHS was giving me a new dishwasher but their reps didn’t call me. That was great but Appliance Time couldn't do it until AHS has gotten hold of me. So, the lady at Appliance Time called AHS for me because she knows I have two kids and there were all these things going on. Appliance Time was amazing because as soon as AHS gave me a go ahead, the contractor came for me to replace it. But American Home Shield was awful and it was a horrible experience. It took six to seven weeks for them to get me a new dishwasher.

So my convection oven stopped working a couple of weeks ago. I called and made a claim. They sent out a service repair company to fix it, who said I needed a motherboard that he would order the part and call me when he can install it. That was on Wednesday March 7th. So I never got a call. So I call the service center today March 13th to ask when are they going to fix my oven. They told me to call my warranty company because they want to replace it. No one got in contact with me to tell me this was going on.

It’s sad a customer of my tenure with AHS has to wait, argue and dispute a concern that continues to go UNRESOLVED for over 3 months. I called in a service ticket back in December of 2017 for my Washer, as of today 03/12/2018 I am still without the use of my Washer. Service appointments have been made, parts have been ordered/reordered new and refurbished, service contractors have documented several times a new Washer replacement is needed, AHS agents denying my many requests to speak with a Manager, Parts Department unable to locate/verify where the part(s) were sent, AHS agents not knowing what to say or do therefore promising me someone would contact me regarding the new Washer replacement… which you can clearly gather hasn’t happened!!

My experience with American Home Shield has been excellent. The recent claim I had was for the washer-dryer, which I submitted online. AHS’ website was easy to navigate. The dryer was not working and AHS sent out a contractor within 24 hours. For the first-time service, I texted the technician and he came and fixed the dryer. It's very important to have a warranty on a property because, in some way, it's very difficult to find the people to repair. I recommend AHS to friends asking and will tell them that they will want AHS. It's very helpful and very useful for the appliances of the world.

It's extremely important to have a warranty on a property as it makes life easier. I've had American Home Shield for quite a while and I’ve had nothing but great experience in the past. However, I was totally disgusted because we needed some hot water heater. I made the claim to AHS on the phone and I had to wait over an hour to get through. Also, it took three days for the first repair people to come. When the guy came out he said, "We're not able to fix it because it doesn't meet the standard." The guy didn't know what he was doing. Then I had to follow up because we didn't know if they were going to replace the heater or not. Then I had to call again. The reps were very helpful even though it took them a while to get to the phone. Then they sent the guy out immediately.

I have a claim with American Home Shield right now and I am hoping that they are going to come out soon. I have had a couple of plumbing problems. All the pipes were draining very slowly and it had been ongoing but I just had not made the claim right away. When I first moved in, I made a claim and the plumber snaked some of them out. Then they came out and did a couple more. Now, we have a leak from one of the pipes. The process of submitting a claim could not be easier. I go online, pick my issues, I get an immediate email, and the next business day, AHS calls me or whoever the contractor is going to come.

My recent experience with American Home Shield for our spa has been great and I have no complaints about them. The first call, they came almost instantly and on the second call, it took them two or three days which was still good since they were busy. Also, interacting with their contractors was great. The first time they came out, the issue was supposedly fixed but when I tried to use the spa again two times later it wasn't. Still, the contractor responded immediately. Their guy came out and told me what was wrong. He fixed it and there was no extra charge.

My heat was not kicking on so I called American Home Shield to file a claim. The contractor explained everything and when he went to pull the motor out, he said it needed a new fan motor. The seal was broken in pieces and he said that it wasn’t safe because the seal keeps the carbon monoxide coming in. So I had to go without a heater for a couple more days while they ordered the part. It took them about three days to complete the work. The contractor did a really good job. However, I just signed up with another company and it had to do with the price.

Our water heater just stopped working and so I reached out to American Home Shield online and scheduled a repair. It was a good experience as someone could come in the next day. The contractor was very prompt to respond and then he called when he was on his way. He was very professional. Since the service, the water heater's been perfect. And with that, I would wholeheartedly recommend American Home Shield. It's definitely better to sign up for the warranty so when something breaks, it would be an easier and less expensive situation.

I filed a claim for my microwave online and American Home Shield responded within six hours, which was quick. The contractors they sent were clean and fixed the problem. They did a good job. The only problem I had was one time they decided not to replace the top of my stove because it wasn’t covered under the warranty. The top of the stove is $800 and it’s still broken because I can’t afford it. But I’ve recommended American Home Shield to two friends and one of whom has taken out a service. Overall it has been a good experience.

I filed a claim with American Home Shield recently for my garbage disposal unit. I did this online and navigating their website was fine. It was a claim over the weekend, but I was told first thing in the morning that the contractor was sick, so I got another one on Thursday. The contractor that came out was very good and prompt, and he fixed the garbage disposal unit. We are old and, although we can do the repair, we don't want to do it ourselves and we just want somebody to come and fix the problem. Our recent claim was good and American Home Shield has been fine. On the other hand, when I did the contract, I didn’t realize that a lot of the stuff are not covered.

My AHS rep was very professional when I called for the repair of my washing machine that was blocked and it didn't take very long. The following day, a contractor came but he had the wrong parts. That was his fault so he had to go away and come back a couple of days later. The washing machine is located in a closet in the bathroom so it's tough enough just getting one guy and nevermind two. But the contractor pretty much did it by himself. He then spent a few minutes telling us what it was about then he left. We haven't had any problem since. My experience with AHS has pretty much been what I expected when I signed up and having it is a good value.

I submitted an AC claim to American Home Shield online. I had a call from the contractor that day to confirm the appointment and a few hours later as I expected, they said they'd contact me within 24 hours. They're normally very fast and I had a call that afternoon. The contractor that came out was awesome. American Home Shield is always very diligent and right on top of things, and my experience with them is all good.

One of my tenants informed me that a dishwasher had stopped working so I contacted American Home Shield. I went online and scheduled the appointment. Then a representative called me back and confirmed. I met the technician out there and we got it taken care of. The service call was expensive though and it can vary too. The amount that I pay a year for the service is dependent on how many times I had them out as well, and that can really add up.

I've been a customer of American Home Shield for years on several homes and they've been fabulous. I submitted a claim for my heater. I did it online and their website was 10/10. The only issue I had was during the time I realized that my refrigerator was out of warranty. I called them to change so I'll have a tech at hand and they told me that I had to do it when the contract is renewed. But they automatically renew it when it's on a credit card. Because of that, I couldn't add brand new things that were out of warranty. That didn't make me happy. But other than that, I highly recommend them.

Our heating wouldn't start. I submitted a claim and almost after 24 hours, the contractor showed up. He quickly found the problem and explained to me what happened. Then he forwarded it, ordered the part and came back the same day and fixed the unit. Everything was very fast and excellent. We're very happy. AHS has been professional, on time and fast. I would recommend them.

We had some issues with the air-conditioning and if AHS would have been willing to use high-quality parts to begin with, we would have had a better outcome overall. So, it wasn't a completely seamless thing. The air conditioner was an older unit and it took a long time to get fixed. We had problems and I must have had someone come out fix it seven times. But eventually, it got fixed. With the heat, me being disabled and my wife having diabetes, I was hoping that would have gotten the process done with the air conditioner a lot sooner. But it took over a month to get that squared away.

We had faucets that were leaking and a garbage disposal that was cracked. I filed the claim online and the process was easy. The technician came within a day or so and he was great. I wish I'd be able to select him again if I have another problem. That's what I hated most about American Home Shield's website, not being able to choose who I wanted to come into my house. But everything has been performing good since then.

Our microwave wasn't working and it would not heat anything up. I submitted a claim online to American Home Shield and navigating through it was pretty good. The contractor took a week to get here. I was without a microwave for six weeks. But when the technician arrived our interaction was okay. He was able to diagnose the problem quickly and let me know that he felt certain that the microwave was not going to be repaired and that it would be a replacement. He told me we would have to go through the process and we did. I find the process of trying to get a hold of someone at American Home Shield to be wildly frustrating. I spent days on hold with them, over the course of my time with them, especially with the microwave.

Our furnace quit working and I called up American Home Shield. I didn't have my account number but they looked it up. I told them what was going on and who I wanted to come out because we had the same person last year when we had a problem with the furnace. So they set it up and the contractor called to tell me that he will be here the next day. The technician was very professional and he wore booties in the house. He fixed the furnace right away and he was great. We've used American Home Shield about four times since we've had them and we like them. They're worth the money.

I've used American Home Shield once, and they’re very good. The smoke alarm in the house went off, so I had the contractors come out and check it, and it didn’t go off for them. Then they told me to give them a call if I have a problem within six months. About a week went by, and the smoke alarm went off again. I got a call from them, they came out again and replaced the smoke alarm. It was excellent service.

My American Home Shield experience has been excellent so far. I have them ever since I purchased my house so it's been a great deal for me. Recently, I contacted them regarding a garbage disposal that wasn’t working at all. I have submitted the claim a few times. The first company came out two or three times. And all they did was insert a tool and unclog whatever they thought was the problem. Then as soon as they would leave, it would stop working the day after. So I knew there was more of a problem than just that because that was something that I was doing myself.

Even though the dryer was working, it was making a huge noise so I filed a claim with American Home Shield and the contractors came and fixed it. They were very polite with speaking and doing things that they had to do and I had no problem at all.

The first one that came out to look at the air condition did a great job. They were very professional and did the work. The air condition started to work immediately after they finished the work. Then I also filed a claim regarding our ductwork and AHS sent someone to look at it. The contractor came out, went up in the attic, looked at it, and came back. He found some leaks and he said something about it not being cost-efficient to do the cleaning. I asked them to send me a quote as to how much it would cost. They said AHS would probably not cover it and didn’t really do anything. That was about two weeks ago.

Three months ago the individual that American Home Shield sent to fix the pipe that was leaking had cut a hole in my ceiling. He called it in so that somebody can come out and fix the ceiling. Each time I call AHS says that they have to contact the company that created the hole and get measurements from them. I told them that I can measure it for them but they said no and that they have to get it from the person that made the hole. They said that each time that they’ve tried to call nobody has called them back and that they would call me back as soon as they heard. I’ve waited a week and then I called back and I’ve waited another couple weeks and I’ve called back. I have to call back again for about the fifth time. There’s a big square in my ceiling that still hasn’t been repaired.

American Home Shield has sent service people out to do what needed to be done to repair things and I've been happy with that. They had a problem with my heating issue one time and that was taken care of. They also took care of the microwave issue we've had. This time we have a $3,000 LG refrigerator-freezer combination that we purchased last year and just before the warranty expired, the refrigerator stopped working and would not freeze. We wound up having to take all our meat and other stuff out. We lost a good portion of that because we didn't have another refrigerator at the time.

We had several appliances that needed attention. The microwave was skipping out like a crazy thing. It works some of the time and made crazy noises the rest of the time. It seemed unsafe. We called American Home Shield and it got resolved. And, we figured, since they were coming out, we'd have them go and take a look at the dishwasher that doesn’t clean dishes and the ice maker that doesn’t make ice. At the end of all of that, it was all fixed and we’re very happy.

It was very easy when I filed a claim for our Jacuzzi tub on the AHS site. Twice before that claim, we had contractors come out for the dishwasher and the garbage disposal and I had great interactions with them. I really felt comfortable with them. But the claim for the tub, I never saw the contractor. I was just told I would get a phone call 30 minutes before they came but I never got one. When he came, we had painters at the house and they were the ones who showed the contractor the tub. He then told a painter I needed to order a part and that he would contact me when the part came in. Our painter relayed that to me.

I submitted my most recent claim with American Home Shield on the phone and it was a good experience. The contractor came right out as soon as I called and he was very good. He checked my heating unit, found what was wrong with it and fixed it right then. I would recommend American Home Shield. They do such a good job. If you call them one day, they're right there the next day and they try to get the problem fixed.

Our experience with American Home Shield has been both good and bad. The bad experience was it was my first year with them and I got the basic plan, and my garage opener went in and out on me, and we never got anything done with that. However, when my heat went out, it was great and we received good service. The contractors came right out. My stepdaughter was in the house and we missed an appointment because she didn’t open the door, so the company came back out again and they were great. We were more satisfied than that. My interaction with the American Home Shield representative was good. Even when they couldn’t fix the garage door, they were very respectful. I recommended American Home Shield to my brother and I told him how it works and how happy I was with it.

I had an issue with my heater and filed a claim with American Home Shield online. It was easy and straightforward. The tech came out and was really cool. Moreover, he answered whatever question I had. He went right to work, didn’t mess around and took care of what he had to take care of. He said that if I had any other issues, contact American Home Shield again and AHS will contact them. And that he’d come back out if he needed to. My heater has been good since he fixed it. They have been very useful for me and up to this point, I’ve had to use it on several different things. I recommend American Home Shield.

Submitting a claim to American Home Shield is very easy. I get online, tell them what's going on and then a repair person calls and schedules an appointment. It takes a day or two at the most for someone to reach me. Recently, we've been having problems with the dishwasher. It had the error code that says E3. And so, someone came out and replaced some kind of heating element. But that didn't work, so they came out again and replaced a control panel. Now, it's doing it again. I just called American Home Shield, so they are going to send somebody else out. Overall though, we've been very satisfied with them. They take a lot of the guess out of how much one might have to spend for a repair.

I made a claim was for a heater that went out on a unit and I had to call American Home Shield’s number. The interaction with the claims representative was fine. I did it online and then I had a phone call. The technician took two to three days to get to my property and he was great. He explained what was going on and communicated the whole time. The unit has been performing very well ever since. I recommend American Home Shield to everybody.

American Home Shield is a good service to have and I would definitely recommend it. Their website is easy to navigate through and select what I need. I submitted a claim online for my heater that wasn't working and they contracted somebody to come out. The contractor fixed it pretty quickly and did a good job.

I like AHS very much. They've been very good to me. They've done a great job and they've been professional. When I file a claim, I appreciate the automated response, entering an order, and getting a text. Their response time has also been quick and the initial call has always been very prompt. I used to be with another company where sometimes I have to call and nag.

Ever since we moved back into our house, we've dealt with American Home Shield. I've only had one claim so far this year, on January 29th, and the actual contractors fixed what they needed to fix. But American Home Shield keep charging me $75 even though I’ve already paid it. I’ve already called at least twice showing that this bill was charged to my American Express card back in February yet I’ve received a third billing statement. They said they would take care of it but they haven’t.

I called American Home Shield to submit a claim when our heater wasn't working. At that time, it was very cold and and we were freezing. The contractor came on the day that the representative provided and he went up on the roof. My husband went up there with him to make sure of what he was doing and the contractor told him that he appreciated that my husband came up so that he could tell him everything that was going on. He fixed the heater in record time and it's been operating well since the repair.

American Home Shield does a good job at what they do. I called them on a weekend, so we heard from them first thing on a Monday morning. And they sent somebody out that day to look at our water heater that quit functioning properly and got the problem taken care of very quickly. The technician was very professional. And it’s been a better experience than what I had to deal with two years prior, so it was good.

Our water heater had problems where there were periods of time where there was no hot water or we would have hot water for as long as we took time to wash the dishes, and that was it. So we had to wait to shower in between. I submitted the claim online via the AHS portal and it was pretty easy navigating through it. Two contractors had to come so, the claim took longer. It was three weeks since I initiated the claim.

I submitted a claim for my toilet that was leaking. I went online to do it and it was very easy. I got a text within three minutes after I hit submit. I also got an email. Then, the contractor called me that same evening. So far, my experience has been very quick, efficient and really on point. I would recommend AHS. They're very beneficial.

I appreciate American Home Shield. My basement flooded so I called it in and they told me what I needed to do. The contractor they sent out did an excellent job and everything has been fine since the repair.

We purchased a new home April last year, and my brother-in-law suggested that I get an insurance from American Home Shield. They were good price-wise and they could send someone if there was an issue. When some of the outlets in the backyard and in the kitchen weren’t working, I called American Home Shield. The rep at customer service did a good job, and she assigned one of the companies near my home. Then the company contacted me, and they replaced all the outlets and fixed the problem.

My recent claim was related to a furnace not working. The experience I had when I submitted the claim to American Home Shield was pretty easy. I called them and it gets assigned to a company and they’ll call me in two days. But the contractor was booked out for a week. So, I called them back to American Home Shield and asked AHS to have it reassigned back out to another company. I lost a day going through that process. The contractor sent by AHS was fantastic. He was super professional, called ahead, showed up on time, explained to me what was going on and was just courteous. It was a really good experience with the contractor.

My dryer would go for 10 minutes and then it would stop as if everything was okay. I called American Home Shield on the phone to file a claim and the rep was courteous and nice. Since the repair, the dryer has been performing very well.

With my experience with American Home Shield, I would encourage people to insure their home with them. I went online and requested a service call on my oven. A fabulous young woman I talked on the phone was very polite. She walked me through and told me that the repair guy would call within 24 hours. He responded fast and was here within a couple of days. He determined the age of the oven and what was broken. He looked for parts to replace it but he couldn’t find them. So he called American Home Shield to let them know. They gave us a nice credit, and we have a beautiful oven ever since.

I submitted my first claim with American Home Shield online. They texted me a number and then the contractor reached out to me. The guy who came out was great. He fixed what was on the invoice really quickly, looked at a couple other things that may have been a problem upcoming and then stayed around to prevent some stuff. And then he had to leave. It was a really good experience.

We had a claim with American Home Shield for our refrigerator and the guy that came out was really nice. He had an issue with the part but he had it fixed. The shower was a little different story though. We had someone come out and he basically said that he could not find the part so AHS had to dispatch a different company. They could not find the part either so they said that we might have to have a cashout. Overall, it was fine but I have not heard back on the last one. I filed my claims online and the website worked pretty well. Navigating it was pretty clear. Also, usually the contractors are pleasant and they always leave by my own time.

I submitted an electrical claim to American Home Shield recently. Their claims representatives were courteous and very helpful. It took two days for a contractor to arrive and he was professional. He came out, fixed the wrong, and let me know what he was going to do before he did it, what the problem was and how to keep it from happening again. Everything is performing perfectly since the repair.

I have a claim for my microwave with American Home Shield that has been going on since November. It spins and since November, we’ve been ordering parts and the contractors replaced various parts on the microwave for four months and they spent more time troubleshooting it to try to figure out what was wrong with it, but it still doesn’t work. Also, part of the convection oven stopped working and it didn’t spin. My oven and my microwave were out of commission through all of the holidays and the oven is finally fixed after two and a half months.

When I submitted a claim for the washing machine to American Home Shield, I was surprised that it went so well over the phone. The person who came out was good. He was from Williams Appliance Repair and he already came out before because we had one of American Home Shield's contractors didn’t do anything. Our top load machine had a lid, and the lid was supposed to stay up and it’s always supposed to stay up until you pull it down because it was very heavy and it could break your fingers if you hit on them. All the previous contractor did was pull the machine out a little bit from the wall and then told me that it was working okay now. I told him that it was not the way it's supposed to be.

On New Year’s Eve, I ran into a problem when my furnace went out. It was 30 degrees in my house and I had company. And the concern I had with American Home Shield was that there was no way to speak to a live human being directly to get help especially when it was the holiday time. I called the actual phone number and I was on hold for an hour and 15 minutes. It said somebody will get to me but there was high volume. Then, somebody picked up the phone and then hung up. I didn’t know exactly what to do so I ended up having to call a company and it cost me $6,000 to repair my furnace. I tried calling AHS again to see if I can get through and find a different way to do the problem versus paying out six grand.

When I had a problem with my washer, I submitted a claim over the phone with American Home Shield. It was my first time doing it and my experience was outstanding. The contractor was excellent. He had worked on one of our appliances before. And his professionalism was outstanding as well. After the repair, my washer has been doing fine. AHS gives me peace of mind, and I’d highly recommend them.

When I went to try my heater on, it wouldn’t come on. I submitted a claim to American Home Shield online. The contractors came out, checked the heater, assessed the problem and came up with a solution. They said my thermostat went out and it needed to be replaced. They were very professional and they got the job done. Getting the AHS service saved me a lot of money.

I had an excellent experience submitting the claim for a microwave replacement. Its control panel was loose. The way I submit my claims depends on the circumstances, that is if I'm going through a computer or if I'm just using my phone. For the microwave claim, I did it online. The contractor American Home Shield sent was very pleasant. We had to wait for them to repair it, but other than that, they just came in and installed a new microwave. They did a great job. We have been with them for at least 14-15 years now. They are a good company to work with and they do what they say they will do. I would recommend American Home Shield.

I had an issue back in December and I’m still waiting to hear when I’m gonna get my money back. I had requested service for electricity from American Home Shield and when I went to the website, they billed me $75 in order to get that service. I scheduled with an electric company but it was gonna take about two weeks and in the interim, we figured out the issue. I didn’t need the service anymore so I canceled the appointment with the provider. But for some reason, there was a miscommunication in that the provider said that somebody came out to my house.

I've had two claims with American Home Shield in the last two months. I submitted one online and the other on the phone. Their website wasn't hard to navigate and their claims reps were good. They got a contractor to me in a day and a half and everything's fine.

I've always gotten prompt service from American Home Shield with no issues. When I told them my heat wasn’t working, they sent somebody out within a very reasonable amount of time. The first contractor that came out was very nice but they didn’t work on my particular unit so I had to contact American Home Shield again. They called around and found someone in my area who services that unit. A wire was placed too close to something and that was causing it to short out so the technician had to move a wire. He said that he sees that a lot and it's not uncommon. Apparently, he is a guru with that system so he knew what he was looking for and fixed it within 30 minutes.

I’ve had my ups and downs with American Home Shield, but this last contractor for my recent claim was the best I’ve had. I had an electrical outlet and a light fixture that were not working properly. I submitted my claim online with American Home Shield and the process was really good and pretty easy. They have an app and I tried to download it. It seemed like it was an employee app or it’s not them but the app wasn’t that great. But I wanted to find and use it so I did. Then, the contractor called me the next day which was surprising, because normally they don’t come over the next day. But he said that he got an appointment that cancelled and he was in my neighborhood. I was able to get off of work and head over there, then he fixed everything. I’m hiring him again to do my whole electric system for my basement.

American Home Shield has a nice UI and UX as far as submitting requests online. But it's very difficult to get a hold of anybody. They don't pick up the phone and their customer service is poor. I’ve also consistently updated my profile online to remove my phone number from my account entirely and to add my wife's phone number. I'm not the one who coordinates any work that needs to be done and my number is nowhere on my profile but they consistently provide my phone number to the vendors that they dispatch. And then, it's hit or miss when it comes to their vendors.

I've been with American Home Shield since December. My problem with my HVAC unit started a couple of months ago and I filed a claim online with AHS. The contractor, Shingle Springs Heating & Air, has come out a couple of times and they’ve been super good each time. The repair has made my heater a lot better. The customer service of AHS was really great and I’ve had a great experience both times. So, hopefully, if I get to use AHS again, they will continue the same way. I would tell my friends the great experiences I've had with AHS and I would recommend them to anybody.

I needed AHS for a refrigerator repair. I submitted the claim online and it was pretty easy. The contractor they sent out was knowledgeable, personable, empathetic and kind of understanding. Since the repair, the refrigerator is working well so far.

My heating unit wasn't working properly so I called it in to American Home Shield. The response was well within a reasonable time and I had very nice young men over. One of them has been here before because he had worked for a plumbing company. And they were very professional and affable young men. My heating unit is back to normal now and it works the way it's supposed to.

I got leaky pipes in my kitchen and I called American Home Shield to file a claim. They took care of it and then I made my payment over the phone. Within 24 hours, they got somebody out here and the guy was awesome. The first time that they came out, they couldn’t fix the part. They said that whoever put together the pieces used some odd parts so they had to get something out to take out that parts and they rescheduled an appointment with me. They came back within a week and a half with parts that they needed to do the job. They've put it back in and got it going. The guys that they sent out were very knowledgeable and cordial.

I'm glad we have American Home Shield. We had a leak from a bathroom toilet. We submitted the claim online and it was a seamless process. We had one person come out, take a look and determine what the issue was. He was very professional and nice. And once they took the information back to American Home Shield, they decided that they would replace the toilet. And it's now working fine. The other person that came out from the company was also professional and pleasant to deal with.

American Home Shield sent people out to fix my dishwasher and we're in our fourth week ordering more parts because they would not order a new dishwasher. Instead, they have spent hundreds of dollars on parts. Every time it comes due, they find another part that doesn't work and now we're waiting for another part. I filed my claim initially online and it was easy but now I do it through the appliance center. The appliance person is great, but American Home Shield sucks. They should be proactive and save money by replacing things instead of ordering hundreds of dollars in parts.

I want to compliment American Home Shield on the person who they sent out for my dryer. I like his mannerisms and I was so happy to see someone who was so professional. My dryer had some limps in it and I had gotten it real hot, and I was afraid to use it. It turned out that there was nothing wrong with it. I also asked the young man for a card and then I recommended his company to my neighbor a week later.

I had a hard time with some of the people sent out by American Home Shield. While there had been some contractors who were really nice and very pleasant, for the most part, the guys that were coming out weren’t courteous to people and their needs. One time, they sent out a plumber who never finished my sink. He even argued with replacing a faucet on the side of my house and said it wasn’t under the contract. Then, when he called American Home Shield, he found out that it was under my contract because it was part of the slab of my house. He was rude and obnoxious, too. I also had someone come and pull my dishwasher out to repair it. He ripped my linoleum and I have to get that fixed.

I had some plumbing issues that I submitted a claim for with American Home Shield. I had two toilets that needed to be screwed back down as they were loose. Online, however, it only gives an option to file for one. But everything’s fine now and working as designed. The contractor who had come in, Wayne, has done plumbing work for us before and he does an amazing job. American Home Shield does a good job for us as well. I’ve had their service for years and this particular guy, Wayne, has been really good.

I had issues with our garage door opener going up and down. I went online to submit the claim to American Home Shield and set up the service call. Then the garage door company called me within 24 hours, came out, and got everything repaired. The sensor stops the door from going down if someone steps into it, and I had to get them replaced. Trevor, the technician, was a nice guy, professional and courteous. He gave me all the information that I needed diagnosing my problem. The job was done quickly, and I paid the $75 deductible online through the website. I got almost $300 worth of work done for $75. Overall, it was a great experience for me, and I would definitely recommend American Home Shield. I would also refer the garage door company where I got the service from.

A couple of years ago, I had a bad experience with American Home Shield so I didn’t use it for a while and I was just paying it. When I renewed my contract, the lady wasn’t very nice because I bought a new air-conditioner so I needed all the parts of it there. She was like, “If you would do, fine. If you don’t, fine.” I wasn’t too pleased with that and I almost canceled. The recent one has been good. An appliance service came out and fixed the dishwasher. The guy did a good job, he was quick and did what he was supposed to do. We called and he came. He called me a couple of times to make sure I was there. In fact, he called me early. The repair was due on Saturday and he called me on a Wednesday but I was working so I wasn’t able to do that. I've had AHS for a long time. Sometimes, the wait time is long but once the contractor has come and was nice, it changes the whole experience.

I've been using American Home Shield for 10 years in my rental house, and they do what they say they're going to do. I am very happy. It was money well spent when I got the service. Most recently, I filed a claim over the phone for leaking plumbing fixtures, and it was set up and I got a confirmation from the contractor. I had them set up the appointment time correctly for the clients. It went smoothly. American Home Shield is a good service to have especially if you don’t have direct access to your property.

I called American Home Shield to submit a claim for my dryer and the experience doing it over the phone was great. I'm waiting for the contractor to come in with some part needed for the dryer, but he was good since he also did the refrigerator. I also had AHS when I was in South Carolina and when I sold the house, we transferred them and we paid for a year. I would definitely tell a friend to go with them.

Something shattered from my air conditioner so my wife called American Home Shield on a Saturday to file a claim. They made an appointment and they came out Monday morning. They were prompt and the tech was very professional, courteous and kind. Everything was great.

My microwave wasn’t working so I submitted a claim online and I was surprised how easy it was. The repair person was fantastic however the company that American Home Shield used to set the appointment, unfortunately, set it at two weeks out from the day I called. And I’m not too happy about the two-week delay. But other than that I’m satisfied with the company in itself. I tell everybody I know that they need to get American Home Shield if they are looking for a home warranty. We’ve had it for five years now. This is the first time we’ve used it and it’s a good peace of mind to have. American Home Shield should keep up the good work. It would also be nice if they could give a loyalty discount.

My blower went out and I went online the very next day to file a claim to American Home Shield. It was the only way I could do it and even when I called the number, it says to submit it online so I did and I had to prepay before knowing who was coming to my house. After that, I got a message from the company that was coming that they would be in contact with me to set it up. I only spoke to the contractor who came out to fix it and their customer service was excellent. They contacted me and kept me up to date when someone was coming, if they were running late and when they would be there. Since the blower was repaired, it is working fine now. Everything was okay but it would have been nice if someone from AHS reached out to me and spoke with me to let me know more, instead of just sending me a text message of what company would be out to my house.

Our Samsung refrigerator was not cooling the way it was supposed to so I called American Home Shield and they responded really quickly. I put the claim on a Friday and I was not really expecting to hear back until Monday but they had a service person out by Saturday. I was happy about that considering it was a weekend. Then, the person they chose was happy to come in and explain everything to me. A lot of people do not like to deal with Samsungs because they are complicated, but he used to deal with them all the time so he was very familiar with all of it. He also knew exactly what to do because it was a problem he had seen on other Samsung units in the past. He had the parts in his truck and was able to fix the unit within an hour and a half. It was a good experience.

The faucet had to be fixed and the claim that I made to American Home Shield was filed through their website, which was easy to navigate. I asked AHS for a different technician because it took them forever to send one. However, it was the only one that they have. Also, AHS never answered the call. It took the technician more than three days to get to my property. When he arrived, he pretty much told me what he did step-by-step, and then fixed it. The faucet has been working okay since the repair.

We've had AHS for some time now and the experiences we've had with them have been good. We've had them on a previous house and they've always been there when you call them. The most recent time I called them was for the thing that connects to the furnaces and they were very responsive. They sent someone out within two days. The contractors came on time and they were good. They looked at it and told me what was wrong with it. I'd tell friends to sign up with AHS.

The heating went out and I submitted a claim on a Saturday, and we felt very fortunate that our call was answered. American Home Shield has a list of different contractors and they assigned the claim. I was told they should be calling but then I didn't get one. I called the contractor directly and he said he doesn't work on the weekend. It was 5 degrees out and I called American Home Shield back and told them that I assume we could try a different vendor. The rep read off names, and I recognized one we've used before and he assigned the job to them. The technician came out and he was good. And everything has been working as it should be.

I'm happy with American Home Shield. Submitting a claim with them is easy and their contractors are very friendly. They came out a couple of times for my dishwasher that had some issues--it wasn't cutting on once you close the door, the little door that pops out in the soap dispenser wasn't working, and it was leaking. They had a guy come out and on the third service call, the dishwasher got fixed. Then recently, a guy came out for my pool pump and it was a quick fix. He replaced the pump and we were back in action in less than 30 minutes. A couple of their contractors have also been in my house more than once. I work for the largest Chevrolet dealer in the South East of Florida, so I run across these guys sometimes when they bring their vehicles in for service and some of them remember me.

I submitted a claim online for my microwave and it was pretty effortless. I wasn't at home when the repair was done but my wife was there and she said she was very pleased with the work that was done and that the guy was in and out quickly.

A pipe burst in my hot water tank and I called American Home Shield. The claims rep I interacted with was professional, personal, and very nice. It happened on a Sunday. AHS called one company but it was too late for them to come out. They got somebody else and that company completed the work on January 19. They came the day before and they got all the information. They came in the next day and installed the tank. So, I was without hot water for five days. Nonetheless, the technicians that came out were very nice and courteous, and we all had a good time. Everything is fine so far since the repair. It is important to have a home warranty. In fact, my girlfriend is thinking about getting American Home Shield.

I purchased some new appliances for the kitchen and paid out of pocket for them. I paid for a dishwasher, an oven and a microwave. When the guy for the dishwasher from Best Buy came over, he installed the dishwasher and then told me that it wasn’t working. When I contacted Best Buy and asked them what the problem was because my previous dishwasher was working, they told me that I had to get an electrician. I then contacted American Home Shield and they came out. They looked at the electrical problem and the guy said that Best Buy had tripped the circuit when they installed the dishwasher and it was Best Buy's fault. So Best Buy reimbursed me the $100 I had to pay to American Home Shield. They acknowledged that it was their fault that they tripped the system when they installed the dishwasher.

My washing machine had an issue. I called American Home Shield and they set up an appointment for a repair person to come out. The contractor came out and assessed the situation, then the parts were ordered. We had to wait for the parts but that's understandable. The technician was very professional and clean, and he got here when he said he was going to. But he had to come out twice. The first time he came, he fixed a part of problem, but it wasn't completely fixed. I had to call the contractor back and the same technician came back out and repaired the problem.

I had a problem with the water heater and I called American Home Shield. I had to wait for 20 minutes to reach somebody on the phone. And then it took a little bit longer than normal to get somebody out. It took a couple of days for the contractor to come out, and I told them that the water heater was leaking water. But the guy wasn't really too helpful, and he didn't diagnose it right.

My home has some old wiring and there was some surcharge so I had some electrical issues. I submitted a claim to American Home Shield and the process was smooth and easy. The rep asked me what the issue was and said that she'll talk to a technician and schedule a time, then gave the name of the company." The contractor came and he found that nothing was broken. It only took him half an hour and the problem was solved. The only part I don’t understand is the $75 fee and I can't figure out how to pay it. I went online but there's nothing that said "due amount". The way I understood it is that, when the technician comes to assess, I have to pay $75 and then they will schedule. Also, the things they do and don't cover is confusing. I don't know how they define mechanical failure.

I put in a claim with American Home Shield for the pool heater. I submitted it online and it was easy. It took 48 hours for the contractor to come. He was good and he communicated what was going on. Unfortunately, the problem that I had was not covered by the warranty, and I'm not too happy about that. However, having the warranty is very valuable because the property was a new purchase and there were a lot of hidden defects that I did not anticipate. I also have had a claim on our AC a long time ago, as well as a couple of claims since then. I'm satisfied.

Our ceiling fan lights would work, but the blades weren’t spinning. I submitted a claim to AHS online and it was easy navigating their website. The contractor that came out was very professional. They let me know every step of the way what they were doing. It was a very pleasant experience. Everything has been perfect since the repair. AHS is very valuable. I like the ease of using it and the peace of mind that comes with having to find a contractor.

We had some clogging in the shower and water was backing up because of the hard water in Bend, Oregon. I called American Home Shield and submitted the claim on the recording. We had submitted a claim online, but we ran into some problems and it wouldn’t take the claim properly. The plumbing folks that AHS sent out were excellent. We also had someone out to repair the dishwasher and those folks did a great job as well. But I’m not as impressed with these folks who were trying to do the dishwasher. The people that did the scheduling were more disorganized and the latest was they had been asked to check the dishwasher and they just ordered the parts. So it depends on who you get assigned to in order to have any type of work done.

We made a claim at American Home Shield for the pool pumps which we submitted online and that went well. The contractors showed up and identified the problem. They said that we needed to have the pump replaced because it was not repairable. They came back and replaced it the same day. Everything is working fine now. They just need to improve the price.

I had a claim with American Home Shield for my refrigerator. I filed it online then they called me on the same day, which was good. Everything also went well with the contractor except for getting the part. The company that they got it from was back stocked, so it took a while for that part to come in. But my refrigerator is all fixed now and works 100 percent. I liked the quick service and I usually recommend American Home Shield to my friends that have been buying houses.

I have an electrical problem with my bathroom fans. Some type of remote needed to be replaced in them. I called American Home Shield and submitted a claim for this problem. My interaction with the claims rep was great. But I sat on hold for a long time and it took me an hour and a half wait to get a hold of somebody. Then the contractors took a week to arrive. The first time the contractor was out here, he was good. But then, although he said that they had the remote, they never came out to do the electrical work that needed to be done. The contractor also said that my bathroom fans were so old that the manufacturers didn’t make them anymore. He checked at the mobile home repair place and he said that the fans weren’t repairable.

There was a leak in my washing machine and I went online to submit a claim. Three people came, where the first two people worked with the same problem. But the last person who came worked fast and did a good job. He was nice and solved the problem which was all that I needed. I'm happy for what he did.

Although we had been able to use the oven, the self-cleaning feature would not work and it was an involved process because it took a long time to diagnose the problem but the contractor stuck with it and figured it out. The contractor that American Home Shield sent was called Atom and they came on time, did what they were supposed to do and followed up. They did a great job and we’re very satisfied with AHS.

I called American Home Shield for my plumbing claim. The contractor gave me an appointment for the week. It almost took one week because that was a holiday time probably or three to four days. It did because I could not use my kitchen sink. But when he came, he was on time, was very helpful, and he fixed it. He did a wonderful job. Whenever AHS said they're going to come, they came and they did a good job.

I bought a house that's 30-something years old, and I've been here since July. I noticed a water stain on the ceiling of the garage where the bathtub was, so I called American Home Shield to have someone come and check it out. Their response has been good as far as when I book and they respond quickly. The people that they have sent out have been good people that have been nice to work with. The technician wanted to come back and reevaluate in two months after I've used the tub a whole lot because it's a tub I rarely use. The situation now is it didn’t seem to be wet. We didn't want to rip out the whole garage ceiling until we were sure it was an ongoing problem. It's still hanging in the balance.

Our dishwasher broke and I submitted the claim online to AHS. Their website was very user-friendly and good. The technician took less than a week to come and when he came, I had a very good interaction with him. He was very thorough and knew what he was doing. There was some part of the thing underneath that he had to fix. He got the part in and it was another week before he came back to fix the dishwasher. There wasn't any more leak since then. Having a warranty is very valuable because instead of having to spend hundreds of dollars on a new machine or even getting someone out there, it's a flat rate. And everything seems to be included as long as it's something that we didn't cause.

I was having an issue with my garage door. I submitted a claim with American Home Shield over the phone for this issue and I did not have to wait too long to speak with somebody. The technician that came out was very professional and he fixed the door the first time, and now it opens. My experience with American Home Shield was very good. I like them and I would recommend them.

We have two of our homes covered by American Home Shield and we’ve been happy at both places. Recently we had an issue with the toilet. Everybody was wonderful. They kept in touch and let me know who was the person who will be contacting me. The contractor came and reseated the toilet. He did a good job. It was very fast and efficient. The toilet is now working beautifully. I would always recommend AHS.

American Home Shield's service was good. They sent somebody out for a garbage disposal issue and it was fixed really fast. I just didn’t know there was a reset button on the bottom, so the service guy was in and out in two minutes. My wife also said that he was nice.

There was a problem with our kitchen sink and disposal. I went online, scheduled a repair, and American Home Shield called me right back and scheduled a guy to come out. Everything works after the repair. I've been with American Home Shield for years and I had no problems with them. American Home Shield is good and it's worth it. There are monthly payments but it’s just kind of an insurance. If something goes out and they can’t fix it, they replace it.

My refrigerator was out so I had a claim submitted with American Home Shield. Everything was smooth on the claim center and then the contractor came in and did the repair. They were very good and my refrigerator was not making noise anymore over the weekend. I had it disconnected and then connected it back. And now, it's working. I'm gonna check it out one of these days and see if everything is normal. If not, I will call American Home Shield. I've told my family that they're better than everybody. We'll never know when something's gonna go wrong so it's good to have people who can help us out to take care of the problem.

I got the keys to my house that we had just bought, and we couldn't get in the house. It was a deadbolt. It was super easy to submit the claim online to American Home Shield. I called them to have the door rekeyed and the locksmith came out right away. He was professional and quick, and he rekeyed all my doors, so I could use my key. The new locks work. I would recommend American Home Shield.

We had a great experience on our most recent claim with American Home Shield, as always. We had a furnace issue and I called on a Sunday, just expecting to make an appointment during the weekend. A young man called me an hour later and said he was in Aurora and that he can be here in an hour. So he came out. I told him what the problem was and then he changed one fan. It seemed to take care of it for a few days and then the noise came back. He came right back out as soon as I called them. One of his associates did and then changed the motor. It has been fine since. The furnace seems to be running better and it doesn’t make the noises that it was making.

I’ve been having problems for a long time. And last year when I was out of town, I called American Home Shield and we never got through to them. It was a horrible experience. And I ended up having to call my own vendor and they wouldn’t reimburse me so I was really mad. The next time something happens, I’ll definitely call American Home Shield so If I have to have something replaced, I’m getting what I pay for this insurance.

I filed a claim with American Home Shield last night for my heater that was not working in my HVAC unit. It was just making a bunch of noise like something was torn apart or rattled. It was still heating but the blower wasn't blowing the heat throughout the house. The contractor that they sent was pleasant and he did what he had to do. Anytime I needed to call him and check on the fan, he would pick up the phone and he didn't dodge my calls. He was helpful when he was here. He did a temporary fix where he had to put a fan, which is working now and he is supposed to come back and finish installing the new fan which was ordered. I just spoke with him yesterday and he said it will be here Tuesday or Wednesday.

Submitting a claim with American Home Shield is straightforward and easy to do. You can do it over the internet, but if you want to wait for someone to answer the phone, you might fall asleep. I’ve been with AHS for a long time and I’ve never had a problem, until these last two claims which have been terrible. When I had no water in the bathroom, the plumber they sent out didn’t feel that the washer and his time were as important to his customer as his schedule was to others. And then the recent one had to do with the washing machine. I talked to AHS about it and they were in the process of either finding parts or making a decision as to whether they want to fix it or replace it. Unfortunately, the information that they gave me was not very satisfying because I had been without a washing machine for a week. My washing machine needed attention big time.

I’ve only used American Home Shield once, but my experience was very good, smooth and easy. And I appreciate that. My shower was not draining and the water was standing in it. I submitted my claim by phone. The young man came and fixed it. He also fixed another thing for me and it’s working fine. My shower drains now. He was very good and I was impressed with him. I’d sure like him to come back if I have anything like that again. I highly recommend American Home Shield.

I called American Home Shield when I had problems with my furnace. Originally, I was shuffled to the automatic claim and when the call was ended, I realized that I had ordered the wrong service so I had to call back. I had to cancel the first order that I ordered in and reschedule because it was scheduled with an electrician and we had to reorder it with a heat and air guy. It was difficult getting a hold of a rep and I was told it was a busy time so they suggested using the automated system but I waited for a representative. It was probably a 10-minute wait.

The ice maker in my refrigerator didn't work. I called American Home Shield and the contractor that came out after three days was professional, quick and prompt. He ordered some parts and set me a price and said how it was coming along. He was great. He noticed that the gasket was worn too, so he replaced those and fixed the ice maker. Since the repair, the ice maker has been excellent. I've always had good things with American Home Shield. Everything seems well, and I'm satisfied with them.

I called American Home Shield for my washing machine, which they eventually replaced. The contractor who came was good. He came about a few days to check and he told me about the replacement unit that they had for me. But I didn’t want that and they didn’t have the one I wanted. So I went to the store and got one. I then sent my receipt in for them to reimburse me. But American Home Shield doesn’t pay for the whole thing; they only pay a certain amount. And then another thing, they’re going up next year. And we started going up. The process took about a couple of weeks until I had my new replacement washer and everything’s been fine.

I recently filed a claim to American Home Shield for my air condition. The contractor they sent out was good. He was very friendly, confident and he fixed the air condition. I've been very pleased with AHS.

Every time I called American Home Shield has gotten right to the problem. They made arrangements to send somebody out. And despite living outside the metropolitan area I get taken care of timely. Recently I had a claim for my ice maker on my refrigerator. I did it over the phone and it was very pleasant. They sent the same company that I bought the refrigerator from. They’ve been very polite and on time and that’s the main thing. The ice maker has already been repaired but something else was wrong. So they came back and replaced it. And it worked fine since. I recommend American Home Shield.

A toilet in one of the bathrooms leaked and I called American Home Shield to file a claim for it. They got somebody out here in a timely manner and their contractors called as soon as I turned in to them. LD Smith called to set up the time and they were very prompt. The company took care of our problem and to our satisfaction. I couldn't ask for anything better.

My experience with American Home Shield was good although it takes a long time to contact them when we submit a claim. Our interactions with the contractors that came by were great and the performance of the unit has been okay since the repair.

We had a switch and an outlet in one room that just stopped working. I couldn't figure out the breaker and the GFIs were flipped. Since I couldn't figure it out, I opened a ticket using American Home Shield's online tool, which was convenient. I'm used to submitting as I went through that just from buying the new house. It works well, has a good response time and doesn't ask me for too much information. It also gives me the information of the vendor that's going to be used.

Heating was not coming on and the house was unpleasant. It was cold. I called American Home Shield to file a claim. Then, they sent me a note that said that they received my request and told me which vendor they were going to assign. They then said that I was going to hear from the vendor within a day or two to schedule the exact time. The vendor gave me about a four-hour window. Then we met at the house and we went up in the attic. I showed him the heaters and the thermostat and it turned out to be a minor issue. The technician determined that the thermostat was loose, so it was not contacting. He tightened the thermostat to ensure that it was contacting and it fixed the problem. It started working right away and the house was comfortable within a few hours. The only issue was that it took them about two days to come and it would have been nice to get out a little quicker, but it was not that bad. Overall, it was a good service.

American Home Shield has been with me since January 3rd. But three months ago, my problem started. I made a claim to American Home Shield to replace our pool motor. The contractor came and told me they couldn’t replace until the motor was completely no good. The guys sent by AHS was wrong then I contacted AHS and they sent out a different company. The contractor replaced it even though it died in the end term. I’ve had great interaction with the second company and everything was fine. It was the first time I filed a claim but the second time with the same problem. American Home Shield is a great company and I’ve referred it to many people.

I filed a claim online with American Home Shield for my air condition system and it seemed like I'm getting a runaround. The contractor told me that the system was leaking but they wouldn't fix it. When they came out, they just wanted me to keep paying for the Freon instead of fixing the problem. They have been out three times for the same problem, but it was never resolved.

When I had an electrical problem, I made a claim over the phone to American Home Shield. The contractor came and he introduced himself and the company he was with. He repaired the electrical problem, was very professional, and did an excellent job. American Home Shield is a good warranty company to be with and I always tell that to my friends because I've always got good service out of them every time I call.

We had a refrigerator that needed to be replaced. My wife submitted the claim with American Home Shield and we were satisfied with the outcome. It took us a little while to get the right refrigerator, but after we finally got that straightened out, everything was okay. They were able to get the refrigerator into the house without hitting walls and then they removed the old one.

I’m on my third year with American Home Shield and they've been very good. I submit my claims with them on the internet and navigating their website has been real easy. On my most recent claim, I thought the issue was the hot water tank but it turned out to be the shower head. So, it cost me $100 to find out I needed a $16 shower head. Then, when I submitted a claim for a hot water tank, they told me to call them and submit another claim because the issue was actually for a faucet. The reps I talked to have been real good and very nice to speak with. The contractor I had was also great.

My most recent claim with AHS was for an electrical issue. I submitted it over the phone and the process was very easy. My interaction with the rep was very good and the technician who came out to fix it was very professional and on time. I would tell my friends to go ahead and get American Home Shield.

I filed a claim with American Home Shield due to a potential leak in the pool. I did it online and it was easy. AHS was quick with their response time, too. I filled out a form and, either later that day or early the next morning, I got a call from the vendor about setting up an appointment. The contractor also texted me their arrival time, and I could click on a button and see them en route. They came and took a look, and then gave me a summary. And I had a non-covered item. They went by what the warranty covers, which I understand. And then I was given some routes I could take if I chose to bear the expense.

The two repairmen American Home Shield sent were old school. They’re older guys and they know what to do. They know how to be courteous or they’re gonna let you know they’re on their way. This was the best I’ve ever had in all the times that I’ve been using American Home Shield. Sometimes a contractor would call and say he’s gonna be here in such and such a time but then he doesn’t get here until a little while later. But these guys were on point with everything. I was pleased because they were here in the time frame that they gave me, which helped me ‘cause I needed to go out.

American Home Shield is very responsive and the website is easy to use. I had put another service request in yesterday, and I wish we could get the plumbing problem fixed. We fixed it about 4 times but it keeps coming back. This time, I got some stoppage in my drain lines and it’s causing some problems to the drain in my shower. The Central Valley Plumbing have great guys and we've gone through on our first name basis. We’re all frustrated that of all the things we’ve done doesn’t seem to alleviate the problem. I have some plumbing experience myself yet I don’t understand what’s going on.

I had a problem with my furnace in early February and I put an order in. It was cold weather and I fooled with the unit. I kept shutting the power off and back on. It finally came back on, and I canceled the service call to American Home Shield. Then a couple of weeks later, I had the same problem, and I couldn’t get it to work. When I contacted the contractor on a Monday, they weren't going to be able to get to my house until Thursday. I complained about that, and they said they would put the service call on hold and I could call the warranty company and see if they can assign it to somebody else. I did that but AHS could not assign it to somebody else. I assumed the contractors then would be out there on Thursday, but they had the call on hold and they couldn’t come out. Somehow, two charges for $75 got posted to my credit card account and I had a tough time getting the credit on that, but eventually, AHS credited me back.

I've had a slab leak but I didn't bother calling AHS to let them know about it since four months ago, in December, I had a claim they denied to cover because it was a slab leak. But I'm fine. When submitting a claim, I do it over the phone and there's no problem in there.

We bought our house a few months ago and the realtor bought a one-year AHS warranty for us. We didn't read the actual policy at the time but we were told that it covers everything. However, the first thing we called them out for was for our well which wasn't working right. We found out that they don't cover anything in it so we had to pay for all of that out of pocket. We also didn't know about the service fee until that time. Then, I called for the hot tub and still none of that was covered. So there was a bit of misrepresentation on the realtor's part. We should have read what the policy covers and what it doesn't.

I was recommended to AHS by another friend and I've had the warranty for a year now. My most recent claim was for my air-conditioner as it wasn’t heating. The contractors AHS sent came out and they did a wonderful job. I liked the personality of the guys. They put me in a really good situation because I hadn’t had any heat for quite some time.

We were very pleased with American Home Shield. We discovered that the oven wasn't working and we thought, hopefully, it would be a simple repair. But they didn't have the part so we had to get a new oven. They determined that we needed a new one but it took them forever to get the person to come out and deliver it. We went for a month without an oven and nobody likes that. We also had to call them two or three times because we felt like we had been forgotten. Then we got put on hold for hours, but I didn't say anything because I was glad that we finally got a nice new oven in there. We had a garage door problem, too, and that was taken care of very quickly. They fixed it on the first trip but there was a 2 to 3 inch close at the bottom, so the one of the techs came back and adjusted it, which he was happy to do. All in all, AHS is a reputable company and we appreciate their service.

My water heater wasn’t heating correctly, so I went online and submitted a service request to American Home Shield. In that instance, I got a call back from the service provider within a day and a half. Then they came out and serviced it within an hour and went about their way. The contractors were great. The repaired item has been as expected. It’s delivering hot water as it should. For a while, I couldn’t take more than a five-minute shower, which was not fun and it was very fast. Now, everything is back to normal.

Recently I did not have heat because the heat pump motor quit. I submitted my claim to American Home Shield online. Their website was pretty simple and seamless. Within 24 hours I had a contractor call me. The contractor was a young man and he was extremely good at what he does. Other guys would troubleshoot and try to figure it out, but he just walked in and knew what to do. I explained to him the problem and he fixed it in a day. The performance of the heater was good since the repair. I would refer AHS to my friends.

I submitted a claim to American Home Shield by phone for my GE washer. The interaction with the rep was very good and within 24 hours, a technician was sent out. He was professional. He looked at my washer and said it probably needed to be repaired or replaced. When my new washer was delivered, the second contractor removed the old washer and connected and put in the new washer. It was done in a hurry, but everything has been okay. We have used the washer twice already and it's doing fine. American Home Shield's service was good.

We called American Home Shield and they responded immediately. And for the first time the contractor came out, it was for the icemaker. It worked for a little while and then it clipped. So we called them back and again, they responded immediately and came right out. Since the second time, the icemaker has been working good. Everything went very well and I can’t complain about the service at all.

My refrigerator broke so I called American Home Shield on the phone. The company is excellent but the wait is unbelievable. Sometimes I am on hold for an hour. My phones would lose their battery power because I'm on hold for so long and that's frustrating. But once you get someone, they answer your questions and are very helpful. It was wonderful once I got connected and a contractor got to my place in five hours. He was excellent and he answered my question. He came in with the equipment and a computer. He diagnosed what was wrong and he needed a new compressor. He then went to his computer and attempted to locate a compressor. It was a Whirlpool refrigerator but it was old. It took him less than five minutes to get an answer that that part had gone out of circulation two years ago so he was unable to repair my refrigerator.

I called AHS for our hot water heater that wasn't heating. The contractor they sent was prompt, quick, quiet, did what he needed to do, which was to replace a heating unit in it, and left. I was very happy. I would recommend AHS.

We’ve had a policy with American Home Shield for about 10 years and this is the second home we’ve had and used them. They provide the value I'm expecting and I find their pricing reasonable, considering what they cover. It's a good insurance policy and they are reliable to deal with. We've needed somebody come in nine times and they have been very good. The last contractor I had, Lam-Air, was a local company. I noticed the electricity consumption jumped and there was a problem with the heat pump. I went online to submit a claim and the process has been good. They repaired the heat pump the same day and they had to come out one more time just to check on some things. I found their people very personable, very knowledgeable, very willing to share ideas on other things I could do to reduce my energy consumption. The heat pump has been working fine and I highly recommend them.

American Home Shield has always followed through with what they said they were going to do. They have been absolutely phenomenal. When my stove went out, I filed the claim to American Home Shield over the phone and the reps were great. The technicians who came out were good. They looked at the stove and determined that it needed to be fixed. AHS said they needed more information which I gave them. And then, they sent me an email telling me the stoves I could pick from and the one that they recommend. I took the one they recommended, which they then ordered and installed.

My dishwasher was not working in the middle of the cycle. The process was good when I filed a claim for it online with American Home Shield. The tech fixed it but after a week, it stopped working again so I called the contractor and they're coming today to fix it again. So far, my interaction with the contractor was all good and everything has been good with them. I’ll recommend American Home Shield.

About three weeks ago we called American Home Shield to service our AC. The air was blowing hot. The tech came out and serviced it but the air is blowing hot still. All of a sudden the air condition went from about 180 to 400 a month. So I thought there's something wrong with the AC. And the guy said there was but he was very nice. I hope they fix what they originally were supposed to fix without charging me again. I will find that out when I call.

I filed a claim to American Home Shield for my refrigerator that wasn’t cooling, and I had a good experience with the technician who came. He diagnosed the problem, explained what he needed to do, and repaired. The refrigerator has been working fine since the repair.

I had a good experience with American Home Shield. The customer service is good and the service guy they sent out was prompt. Recently, I submitted a claim for my garage door. We got stuck in there and couldn't get out. Submitting a claim was clear and easy. I did it online since the less talk, the better. I was able to get on my cell phone and do it. And I just followed the steps and answered the questions. Moreover, the guy who came repaired it the same day so I'm pleased with my service. In fact, I have already called AHS twice since then. While not everybody has been a happy customer, I would tell others to try American Home Shield for themselves.

Our garbage disposal in our condo stopped working after my son and his friends were there. They thought it had a restart button but they couldn’t find it. We purchased the condo not even a year ago and the previous owner got AHS for us as part of the deal agreement. I said we might as well see how American Home Shield works. So, I put down a claim to AHS because water was backing up and we needed to get it fixed.

Submitting a claim to American Home Shield was a little difficult because I didn't know what to select but when I called, I was easily coached through it. The phone reps were great. The contractor came on time and was also great. He was working on it and he knew I had to get to work so I just let him go on our back door. Then he fixed it. Our heating air unit had been flowing all the time before but it has been perfect ever since. American Home Shield is definitely worth it, especially in the first year, because you never know what's going to go wrong.

American Home Shield is an absolutely horrible company and I would never recommend them. They wouldn’t pay for things they said they were going to pay for and they're just a scam. Every time I call them, I'd get put on hold for an hour. Then, when I had a claim for my GE appliance and it had to be replaced, they only gave me half the amount of money that it was worth. They also said that said they couldn't get the parts to fix it but the parts came to my house. Because I got such bad service, I wanted to find out how much I could get back on my contract and cancel it. Somebody was supposed to call me a month ago about that but nobody bothered to. They have given me the runaround and now I’ve lost a whole month.

My washing machine quit spinning so I called American Home Shield. It was very easy, and the contractor came out in a very timely fashion, diagnosed the problem with relative ease, came back in a few days and fixed it. Everything was perfect. He was very professional and very helpful. He even cleaned up behind my washing machine which he didn’t have to do. It was a wonderful experience, and I have no complaints. American Home Shield is prompt, courteous and very efficient.

I phoned American Home Shield for a service check-up for my furnace because I have been told there was something wrong with it. And the whole claiming process was very easy. The claims reps were excellent and the contractor did a great job as well. Since the repair my furnace works very well. I had a very pleasant experience with American Home Shield and I couldn’t have asked for more.

We have a pressure release valve in the basement and every time we flush the toilet or run the water, it makes a horrible sound. I just filed the claim with American Home Shield hours ago and did it online. It was pretty easy navigating through the website although the problem I'm having is that the phone number on our contract is incorrect and I don’t see any way of getting anyone changing that phone number. When the contractors arrive, they’ve been very good, and the last time we had was excellent. He walked me through what was happening and told me how he was going to handle it. Having the warranty on our property has been very good so far and we've had it since we've had the house here, and it's been very valuable. It saves us money and we have someone that we can contract right away and not have to fish around for merchants to fix that problem. We just contact American Home Shield directly and they will have someone who can do that.

My refrigerator wouldn’t stay closed. I submitted a claim online with AHS and it took only a couple of days for them to send someone out. The contractor who came out was very good, to the point, and quick. After the repair, the refrigerator has been perfect. I would recommend American Home Shield.

I submitted a claim to American Home Shield for the oven and everything was good. The contractors showed what they were doing, explained it and our interaction was very good. I’m very satisfied.

I had a leak from the tub under the house. The first plumber AHS sent out said it was not leaking. I went back down the next day and there was a huge puddle. I phoned AHS this time on this claim because I wanted to make sure they didn’t assign the same plumber. I was really unhappy with him so I paid another co-pay to have a different plumber come out. The other plumber found it. It was not exactly what I thought it was. It was the plumbing to the basement but it was something about the overflow. He had to go get parts but he got it fixed in one visit. There is no problem right now.

A few years ago I made a claim for our HVAC system. They came and changed the inside portion of the unit. With time I had to call them again for the same issue and they responded to me saying they do not insure botched jobs, I explained to them that it was done by someone they sent to which they responded saying they were not responsible because they had no record of the job and that on top of that the company that did the job no longer existed. They didn't help me and I had to absorb all the costs for all the damages and work that was not done or done incorrectly.

I have AHS on 2 properties. Both properties have had plumbing issues. The plumbers they scheduled are both low rating companies. First one came for a leaking shower, told my tenant that the shower is leaking behind the marble panel through the floor and causing the water leak in the room below. They told her we needed a whole new shower enclosure. ($2800 dollars, not covered by the warranty.)

I have been a customer of AHS for the past several years. In 2017 I had two service calls for my property in Tenn: In both instances I found the repair people unsatisfactory. In one case the AC repairmen fixed my AC and as he was leaving he told me that the unit still had minor leaks. When I called AHS and told them to send someone out to fix the issues they advised I had a guarantee for (90 days), and if it broke down they would fix it for free. The problem is that it's a vacation home and I knew I wouldn't be there for the next 90 days. Tough Luck! Recently I attempted to call AHS to speak to someone on the Corp Exec Staff. The phone number is 901-537-8000. When I pushed O for the operator I was told none was available. My Phone is **. I am very disappointed with AHS. When you call it's the luck of the draw! There doesn't seem that anyone is accountable for service.

I've had to file two claims with American Home Shield as we were having problems with our water heater. I've submitted both claims online and the experience was great. When I try to call them, however, it's horrible. I was on hold for an hour and a half or more. We've had some issues with the first claim so my husband tried to call a couple of times as well and he was on hold for over an hour. Then on the last claim, we were told that the water heater needed to be cleaned. So, we've had it cleaned. But we're still having a little bit of problem with it.

I like having a warranty on my property because I'm a girl, I live alone, and I don't know how to fix anything. I called American Home Shield to file a claim for my heater. And their reps were very professional and courteous, and I had a good interaction with them. It took four days for the contractor to be sent. He came in and fixed the issue, and he told me what he did after he did it. The heater has been fine but two teams had to come in for the repair. First was on the 4th of February. And then, when it got cold, I put the heater on and I had the same problems so I had to call in. I had to pay the co-pay again and they fixed it. The first group really tried. They thought they had fixed the heater but they didn't spend enough time testing it. They put a new compressor in but they didn't fix the panel. The second group was very good and they fixed the panel on the compressor, which was the problem.

My kitchen sink was leaking up underneath so the contractor that was sent out by AHS tightened up the faucet underneath and solved that problem. However, the actual faucet lever was a one-handle so it was hard to turn off and get it to stop leaking. It had to be pushed down and turned kind of funky. The contractor tried to tighten that. However, he said that American Home Shield would not replace it because I could get it to turned off, and I was like “Okay, but I have to do 20 different steps to get it to turn off." That was not very pleasing to me because I didn't think it was going to stop working.

When the light underneath the microwave was out, my wife submitted the claim to American Home Shield and she called whoever they recommended. She set up the time for the tech to come out and at that time, we had an issue with our dishwasher also so it worked out really good. The tech looked at both our microwave and our dishwasher. The microwave had a motherboard issue and the tech recommended that the unit be replaced.

I’ve used American Home Shield three times, and they’ve been good. One of the service guys who came out was a little hard to understand at times due to a language barrier, but he was fantastic. He called and kept me updated, and while he had to order a part, he did amazing. And then, there were two guys who came for the bathroom plumbing issues and they were good as well. They were able to take care of the issue at once and they didn't have to order any part. I’d highly recommend American Home Shield.

We had an AC problem and I filed a claim with American Home Shield. The coils froze when we had a cold snap. The defrost cycle couldn't keep up with the extreme cold because it was like in the 20s. It was ridiculously cold and I was too surprised that that was the case as we haven't had any issues with the heating or cooling. Our neighbor heard some noise and knew that the fan blade of the outside unit was hitting the ice from where the coils had iced over. It was still temperate in the house so I just turned off the unit.

I had a plumbing back up and submitted a claim online with American Home Shield. The reps have always been very professional every time I spoke to them and the plumbers were great. They were willing to get to my house quickly and they worked as quickly as they could to resolve the issue.

My garage door wasn’t working properly and it kept opening, so I had to get it fixed. I called American Home Shield and spoke to a representative. I gave them my credit card information and it was seamless. A couple of days later, somebody came out to fix the garage door. The contractor took a look at the garage door opener, he called other people and then he asked me to open and close it. He explained to me what was going on and he fixed it within a half hour. Everything was good.

The air conditioner didn’t turn on about a month ago. Submitting the claim was straightforward. I called AHS up and I said I got a problem. I don’t like submitting my claims online because it's too complicated for me. I’d rather talk to somebody, but unfortunately, they don’t let you talk to anybody anyway. You gotta punch 1 for this and 2 for that and 3 for something else so it’s difficult. It’s still easier to pick up the phone and call them. The contractors AHS sent came out, took a look at the air conditioner, and fixed it up. They were good and I liked what they did. They were also very nice. They called and they were very solicitous. So far, AHS has been good and they have treated me right. I’ve had a good experience with them.

The dryer was going off and the turner wasn’t turning. My girlfriend submitted a claim with American Home Shield and the contractor who came was pretty good. Everything is working fine now. I had another experience with the person who came out to fix my sump pump because it had failed. He was saying, due to the debris that made it fail, he wouldn’t be able to do any further repairs for me. He also said I would have to have some pipes put in and the pipe I had wasn’t up in building code standard. But the issue was that the sump pump was broken while the line wasn’t. So that contractor was horrible and was just trying to make extra money. I was out of $75 and I had to get the sump pump fixed myself. I would tell a friend that American Home Shield is good but I don’t want to use that contractor ever again. He was saying that I was out of $75 because I filed a claim.

Our garbage disposal started leaking and so I submitted a claim with American Home Shield over the phone. Their automated system claim process worked good and it was prompt. There was a young man that came out and he was quick, efficient and polite as could be. He left the work very clean and had a garbage disposal in his truck. He looked and checked the problem and changed it out. He was gone in just a few minutes and did an excellent job. The new garbage disposal is working now. It has been good with AHS so far. We've also had two calls on the furnace and the second time they came out for it, they got it fixed.

We didn’t have power on a few outlets on one side of the house. It was in my room so I had to run extension cords from another room to my room. I submitted the claim online to AHS and it was easier than doing it over the phone. The guy AHS sent came, analyzed everything and he found the problem quickly. This contractor knew what they’re doing. I had a different company before and they were terrible. AHS has been good and I recommend it.

My dryer went out and submitting a claim online to American Home Shield was easy. The contractor who came out fixed it. He was very nice. He told me what he could and what he couldn't fix. He also showed me the coil that burned out. In addition, he gave a recommendation and told me that I needed to get the dryer vent clean. I needed to get a new hose too, which wasn't covered.

I submitted a claim with American Home Shield on the phone and they went through what was covered and what was not. When I looked it up on my agreement, it said faucets and stuff but it wasn’t clear to me that something would not be covered. I had no water pressure in one sink and the contractor said it was the way that it was set up and there’s an aerator in it which I had no clue. He didn’t recommend a different aerator and said that it’s the way it’s going to be, but it’s never been that way before.

I'm very happy with American Home Shield. My washer got stuck and wouldn’t turn on so I called American Home Shield and they sent me a tech right away the next week. The tech was from Russia and he was awesome. He told me that he needed to order a part and that the part was going to be here on Saturday. Everything was on time. He scheduled his visit from 8 to 12 and he showed up at 8:30. He did everything professionally, got it done, tested it and went away. Everything is perfect since the repair. The only thing I'm not happy with is the monthly payment. It's ridiculous. I don’t mind the deductible when something is broken in my house, but $47 is a lot of money.

The ice maker in my freezer wasn’t working and the freezer wasn’t cold enough to keep food frozen. My dryer wasn’t working as well. I went online to American Home Shield's website to submit a ticket for those things and then they sent me an email. The claims process was fine but I had an issue with my washer and dryer. And I have a combo unit so if one thing is wrong, something else goes wrong with it, and there was no way the website could display an issue with a combo unit. So, there was no way for me to do a narrative to explain the situation and I had to wait until the AHS rep calls to ask the other issue on there. I put a ticket back in August and the company they sent came out September. The contractor was able to fix the freezer issue after coming out three times with ordering parts, ordering the wrong parts, and sending out somebody else.