American Home Shield Reviews

I submitted a claim with American Home Shield over the phone for my microwave. The contractor was sent out uninformed about the thing that they’re going to do so they came out and said they don’t do construction. They wouldn’t take my microwave down because it was mounted on my ceramic. I told them that the ceramic was old and out there to my kitchen and they can still go ahead and bother me but they didn’t do that and they left. And then, AHS sent another man and they told him that it was just for a maintenance call. So he had to get another guy with him and had to reschedule another date. But that was the only problem I had with AHS as they were able to fix the microwave. It performs nicely since the repair. If my friends would ask about AHS, I would tell them to go ahead and do it.

There was a problem with my air conditioner. I called American Home Shield and asked for a service. The experience submitting a claim was fine. The techs came out and fixed the air conditioner. Their service was fine as well.

The rollers in my dryer had broken. I went online to American Home Shield and then usually it takes about three days. But I was really forcing it and the contractor they had chosen had a cancellation so he showed up within 15 minutes so I was really satisfied. Everything was fixed right away and he replaced the rollers. The dryer now works the same as it did before but without the loud noise that it had with the broken rollers. He did a great job.

I called in the claim for our stove and AHS sent New Life Appliances. The guy who came was brilliant and outstanding. AHS ended up buying us out. They paid for the stove, we went and bought a new unit, and it works great. AHS' monthly premium is expensive but so far, it's been good and worth it.

I have a claim for our dryer. The contractor identified the problem very quickly and ordered the parts. The parts came in and I got the phone call this morning but we had an issue with one of the service guys. He wasn’t able to come out and meet the deadline so we rescheduled for Monday afternoon which is fine. So far, I’m fine with American Home Shield and I’m happy with the providers. I file my claims on the phone instead of online because I want to talk to a live person. I want some responsibility and accountability. I don’t want to just schedule online and hope that somebody’s going to call me. If something’s broken and I wanted some help right now, I will be told that they will get to me within 24-48 hours. We’re on the back side of the contract when it comes to the time to renew the warranty for our house and we’re probably going to open up an American Home Shield account.

I had a clogged drain. I filed this plumbing claim to AHS online. The process was quick and friendly. The contractors got the repair done really quickly too. It was short and sweet. I would recommend AHS.

It takes so long for American Home Shield to get a contractor out. When I had a claim for the air conditioner, I had to wait a week for the air conditioner people to come out. And it was so hot in the summer that I had to go to my sisters because we could not stay in the house. Then when I filed a claim for the water heater leak, I had explained to them that it was leaking water and I needed someone to come out immediately to cut it off. But they said that the water tank was probably just emptying out and that it was not an emergency. but as the night went on, it was still leaking.

My dryer had an issue and I filed a claim for it with American Home Shield over the phone. I told them what the problem was and they set up an appointment with one of their vendors. The tech came in but he had to come back a second time wherein he found out what the problem was and fixed it. But I have to pay an initial fee anytime the vendor comes out and if they don't fix it on the first time, I am charged $100 which the vendor said that I wasn’t supposed to be charged at all.

We have a washing machine that had a huge power surge with a snowstorm that we had. I filed a claim online with American Home Shield, which was a very easy process, and they were able to send someone out quickly. The gentleman who came was knowledgeable and very professional and quick. He was the same guy who fixed our refrigerator.

We bought the house and closed in on August 1. The garage door opener was working just fine back then, but within four months it wasn’t working at all. I didn’t even know if that was covered or not, but I looked at the policy and saw that it was. I filed a claim with American Home Shield and was told there would be a $75 charge for it, which was fine. The company that American Home Shield called could not have been any better. They were superb.

I phoned American Home Shield to file a claim for the stove and set up an appointment. The contractor came out, looked at it, ordered the part and repaired it. The stove has been excellent since then.

I called American Home Shield for a gas leak and I was on hold for about two hours. And I only stayed on hold that long just because it was a gas leak. I would think that because it was a gas leak, she would have expedited the call. But I had to wait 48-hours for a gas leak. But the agent was pleasant and the contractor was personable, professional and on time.

American Home Shield was amazing. Our heater wasn't blowing warm air and was using a lot of energy. My husband submitted a claim with them online and the contractor came the next day. The contractor was prompt and really good. We have a two-story house and he went up, explained everything in detail, how everything works, and what the problem was. He then fixed the problem and he was gone. Everything is fine now.

We had the same issues come back that were not fixed. The first time, we had somebody that American Home Shield sent out to fix the refrigerator as there was something with the refrigerator not cooling properly. The guy that fixed it the first time said it was a seal, but two weeks later, we had the same problem. There was another contractor that came out and discussed to order a part. The experience has been okay as far as getting to us quickly. But the problem was not solved the first time around. Now we're having to pay another $100 deductible, which is not good. But we submitted that claim online and navigating through their website was easy. The techs who came were very good, quick and professional. Although the refrigerator hasn't been repaired yet and we're waiting for a part, American Home Shield has been good. It's a good thing to have and I'll recommend it to people.

My garage door opener quit. I submitted a claim online and then I got an email saying they received it and they had contacted Precision Garage Door Openers and that I would be expecting a call from them. Within an hour, I got a call from Precision Garage Door to set up an appointment. The tech who came was exactly on time. He messed around with my opener, figured out what the problem was, went to his truck and had the part. It took him a couple of adjustments but he was in and out of there within an hour and a half and it's working better than it worked before.

The hot water wasn’t shutting off in the secondary bathroom, so I had to get the technicians out here and change the steel. I submitted the claim with American Home Shield over the phone and the interaction I had with the representative quick and cordial. It took two days to see the contractor but he was professional and on time. I’m happy with American Home Shield and they’ve taken care of everything that I’ve had to take care of.

My washing machine wasn’t working. It was turning on, but the water was coming out from the bottom and I was afraid of my laundry room. It's up on the second floor and the floor is getting wet. It was damaged like my ceiling and everything, but AHS came through. Submitting the claim was a very easy process. The contractors came on the second day, but they had to order the part. They had to replace the pump and that took almost a week. The contractor was excellent and he was a very quick worker. However, the fee went up to $145. It should be $125 the last time I put a claim in and that was less than a year ago and then it went up to $135. Other than that, everything was excellent and AHS took care of the problem. If anybody was looking for a home warranty, I will recommend AHS because I haven't had a bad experience with them.

I had an excellent experience with my most recent claim with AHS. Navigating their site was very easy when I made my claim. A very professional guy came and he was really good. He told me what was going on and the parts that we needed. I was having trouble with my ice maker and he found another problem and he ended up taking care of both of them. He was done really quickly and the refrigerator has been working great after his repair. Having the warranty has been very valuable and I'd highly recommend AHS.

A couple of outlets in my master bedroom had blown fuses. When I plugged my computer into it, every once in a while, my computer would completely shut off then it would no longer work with the outlet. I'd switch power strips and changed the top one to the bottom one. It’d work for a couple of hours then it would completely shut off again. So, I had to switch to different outlets. Late at night when I got off work, I submitted a claim online and navigating through the AHS site was very easy. I was contacted first thing in the morning. I’ve used AHS three or four times now and their response was quick each time. The services were also great with the companies that were outsourced. I have been recommending AHS to others. My sister bought a home and she had nothing but trouble with the home insurance company she went through. She's so jealous of AHS since I’ve got nothing but help and she's had nothing but trouble.

I've been a customer of American Home Shield for many years. But upon selling my home, and cancelling the warranty, they have left a seriously bad taste in my mouth, and I won't ever be using them again. Their coverage was acceptable. When I sold my house and cancelled my warranty, I was told that there would be no additional payments required, and that my business with them had concluded. As it turns out this was not true at all. Without informing me, they had already begun processing another payment, which as luck would have it, came out of an account without sufficient funds to cover this payment (I was in the process of closing all my accounts with this financial institution upon the sale of my home).

Requested a service for 3 items and I was never contacted by the contractor. Called AHS where they apologized and assigned me a different contractor that called and told me about 1 item only, eventually AHS made a mistake with the new contractor. I cancelled the request where it said on the website, "You'll be refunded the service fee." Waited a week and the money wasn't refunded. Called them and asked for the refund where they said that it takes up to 10 B days from the cancellation day, it was almost 5 days already. Waited another 5 B days, but nothing. When I called them again they said that the refund was processed (when I called them first time, not when I cancelled the request) and it takes 10 B days. Bottom line: if I didn't call them asking for my money back that was supposed to be refunded automatically, they would keep it and never refunded. It doesn't make any sense!

I will say I have had the worse experience with American Home Shield. I had someone to come out and look at my garbage disposal, the contractor that Home Shield sent out to my home they took the disposal apart and when the claim was denied for services with Home Shield they did not replace the garbage disposal back on correctly. The technicians that did come out they gave me the impression that they both was trainee because they did not know what they was doing. They did not replace my disposal back on correctly and my disposal was leaking water. When I call for someone to come back out and fix what they mess up they claim it was already leaking water and they was not coming back out. I would not refer this company to anyone. Please stay away from Home Shield. Get a home warranty with anyone else. I have had other friends experience the same problems as customer services has gone downhill.

Recently, I had a pool related issue which I thought was an air leak. Whenever the pump starts up, in just 30 seconds, the bubbles come out. And that would eventually burn out the motor and create all other problems, so I had it taken a look at. I called whatever number was on my policy, reported the issue, and American Home Shield got a hold of a local pool company. The representative from AHS was excellent. My whole experience was good with them. The contractor came out and took a look at it. The guy was very informative and knew what he was doing. He found one little problem, fixed that, then explained the system better to me, which had to do with solar heaters. So, I felt very comfortable after he left. The tech was excellent. The unit is better and performing excellently. I would recommend American Home Shield to my friends asking about them.

I called American Home Shield and told them that the heater wasn’t working anymore. They told me they would call somebody to schedule the service, and they would be calling the place that they contracted for them to go out and fix it and then let me know. The representative was great. Also, the contractor was nice. He showed up when he was supposed to and did a good job.

We called American Home Shield to submit a claim. They dispatched the plumber and our problem was taken care of the next day. It was very quick and efficient. The plumber was a gentleman and respectful and he took care of business. He found a spoon was jammed in something and there was something in the dishwasher. Even as something as simple as this, it encouraged me that AHS would be a good thing for us.

I had repeated issues with my garage door and the company American Home Shield sent out was out a couple of times. I paid for it the initial time and the guy fixed it the first time he came out. Then, he came back out because it wasn't working again and then on the third time, he had to replace a part. He was very nice about it. On the whole, it was a really good experience but it would be nice if AHS would answer their phone. The wait times are ridiculous.

My water heater wasn't warm and its pilot light was out. When I submitted the claim to American Home Shield, I had a great experience with them. Every time I call them, they're responsive and they give me a callback within 24 hours. They're always courteous on the phone, they take the information down and explain to me the process. The contractor who came out was very helpful. They were on time and came quickly. They fit me in between two jobs since it was something important. And they were able to find the access tunnel, gave me few minutes to clear it out, and explained to me that the access tunnel should be ventilated since they left it in a way that it was better for it.

I’ve been with American Home Shield since December 2017 and when I submitted a claim online, their website was easy to follow. I also called them and the reps were fine. There was a leak from the back panel of the refrigerator over the freezer side. The guy came out, unclogged the line and the problem was fixed. I need to set up another appointment because they were supposed to follow up about the icemaker and they haven’t done so yet. But if my friends ask about AHS, I would tell them that they need to get it.

Submitting a claim online for the air conditioning was perfectly okay. However, when the contractor tried to fix the issue, he fixed the motor on the A/C condenser when he already knew that the top part where that's set down was bent so it was making the fan blades wobble and he even told me that the motor was going to be bad again. So, I don’t understand why he did not try to fix or order the top part of it as well. Still, American Home Shield is good. That was more of the contractor's fault. I have the tech company coming again today.

When the stopper of our bathtub would not stay down for the water to drain out, my daughter filed a claim over the phone to American Home Shield. The contractor who came out was nice and they did a good job. They knew what was wrong and did it. This was their second time to be here and they did well on both times. I will recommend them to my friends. And if a friend of mine asks me about American Home Shield, I will tell them that all they do is call and tell them what they need to fix and they'll tell them what you got to do. They do well and stand behind their work.

The last time that I had American Home Shield send someone out was for the faucet on the west side of my house where the garden hose connects. The day before, my neighbor had come over and told me that there was a pile of ice underneath the dripping faucet. He had tried to turn it off and he couldn't stop the dripping, although I had already shut off the water from my vault. It was already cold weather and he said that I wouldn't want the faucet dripping all winter as this could freeze the water back up inside the faucet, so he advised that I call and get somebody to take care of it. I submitted a claim with American Home Shield online. I also called and told them what the problem was and they sent the plumbers out. The customer service level was super when I spoke with the rep.

I had an issue with the garburator and I submitted a claim with American Home Shield over the phone. I had a fine interaction with the claims reps and they were able to get someone out quickly to fix the issue. The guy that came out was excellent. He looked at the garburator and the blades were seized, so he replaced the garburator.

The tech American Home Shield sent had the right part but it didn't work. When they finally figured out what was wrong with it, they told me they had to call me the next day, which is Thursday, and let me know when the part would come in. But, I've never heard anything from them. I waited until Monday and I called them. I kept getting excuses after excuse why they weren't out there. One time they told me that the parts man has gone to pick up the part so I told them to have him call me whenever he gets back. He called me and he said that they didn't have the part and that they'll have to get another one.

I’m extremely happy with American Home Shield. I had a sewage line clog up. The plumber that AHS was going to send got to me and said he couldn’t make it for two weeks. I got ahold of AHS and they immediately rescheduled and had somebody out here the next day. He was very professional and extremely nice. I was just a little surprised when I saw how old his equipment was. The other company that had been out before some time ago had brand new equipment. Nevertheless, he got the job done. It took him some time but everything’s running good now.

I've had two claims since I bought my house in November of 2017. The first one was a blower on my furnace. And the furnace was probably 25 years old. We couldn't get someone the same day and it was 16 degrees so I had to go out and find somebody else. And then they called American Home Shield and requested a dispatch number and then they were allowed to perform the service and I had the new part in the same day which was great. The only confusion was that because I found my own service provider and American Home Shield didn't send me one, they charged me $75 even though I found my own. They have to get compensated for doing the paperwork or whatever that it takes to have the whole claim in process.

We had problems with the heater and the repair work was done by American Home Shield's contractor, Complete Residential Services. They were marvelous and responsive. We had snow here in the Washington area right about that time and everything was closed on the day I put a call in but they went out of their way to have the owner call me back to set up the appointment. Their technician, Isaiah, came on March 22, then he had to get a part and he came back with that. I called American Home Shield and told them how wonderful he was and that I was very pleased. I also had an issue with my washer and AHS sent PJ Appliance for that. Hugh, the gentleman who came, was very professional and knowledgeable. Even American Home Shield's office staff was very helpful in getting the services scheduled and following up. I was very impressed.

Recently, we filed a claim over the phone for our toilet that was blocked. The American Home Shield rep was nice, she understood very easily, and she right away assigned the case. The contractor came in at the scheduled time. He brought some tools with him and he put them in the toilet and took the blockage out. The contractor fixed the toilet in just five minutes and left, and everything was good since the repair. However, last time there was a bit of a confusion and it had something to do with the service three months back when I had an AC problem. AHS opened a case and everything was scheduled, and a service company, some Green Service, was supposed to come. However, all of a sudden, without any information, Green canceled the service. I was waiting for them, and when I tried to call them, they said the service request was canceled.

I went to American Home Shield's website and put in a request for a technician. I called the tech and he came out the next day. Our heater wasn’t heating our home, which started the night before the tech came out. And out of nowhere it just started working again. The tech cleaned a couple of different little sensors in there and put it back together, and said that it seemed to be working normally and it does.

When I submitted a claim over the phone to American Home Shield for my leaking fridge, their representative was very nice and helpful. Her system was down but she tried to help me out and she called back when her system came back. While she expedited my service request, the contractor said he could be there by Friday. But he didn't show up until Tuesday and he didn't answer mine or my husband’s phone calls all Monday. American Home Shield said that they would send somebody else out that Tuesday, but then he showed up. The contractor was okay, he wasn't overly friendly but he wasn’t hostile. He was just there to get the job done. So far, he did a decent work. It still worked so I'm happy with it. Overall, I'm very happy that I bought American Home Shield. They're honest and they do what they say they're going to do. I would recommend them.

A very disturbing smell was emanating from our refrigerator so we called American Home Shield. We filed a claim on a weekend and the tech was able to come out the next Friday so we were without a refrigerator for about six days. The tech who came was professional and mostly positive. He couldn't find the problem for a long time but eventually, he did. He helped us find out that the coolant has sprayed at the back of the refrigerator and when the technician cleaned the material off, the smell went away. However, while cleaning out the compressor was helpful and the smell did went away, we think that it is not the full solution to the problem. The refrigerator still has a very loud thump every once in a while that is happening several times a day. It didn’t happen while the technician was there so it was hard to show him.

Our AC went out recently and my husband sent a claim to American Home Shield. The contractor came out right away and was on time. He was nice and prompt. The AC just needed Freon and everything's working as it should be now. I'd recommend AHS.

The hot water heater was leaking. The online submission of the claim through AHS' website was really simple. The technicians were very professional, very informative and cleaned up after themselves. The water heater has been working great since the repair. I was very satisfied and I recommended AHS to a friend.

I submitted my claim to American Home Shield on the phone and online. The reps told me what to expect and it was everything they said. The unit's performance is incredible since the repair. It was like day and night and I never realized that I had such an issue. I enjoyed the person who came out here, looked at the issue and then called American Home Shield. She was very personable so I highly recommend her for the company. And the people that did the work, the contractor, were precise, very much to the point and accurate in the timing of everything. I was very pleased and very happy that I have this Home Shield because it saved me time and money. I'm very impressed.

I've been having problems with my air-conditioning unit since last year. There were some leaks in the system, one of which was a significant one that went through my ceiling because my main unit is in my attic. After going through a couple of rounds, AHS replaced it. Then, I had a situation where when I came back from out of town doing some hurricane relief, I realized that the money wasn't deducted out of my pay like it usually is. I called AHS about it and they said they cancelled it because there was something with the routing number or card that I used, so I fixed that. Then, they told me that instead of paying $79 a month, I needed to pay an increased fee of $110 because of the number of calls for stuff around the house.

When we first moved in, there was an electric oven here. I plugged it in, and it shorted out. So we went and bought another one. I plugged it in but it didn’t short out. Then I realized we had a problem. There was no power on one side of that outlet going to it, and so we had to file a claim with American Home Shield. I did that over the phone and the interaction with the claims rep was great. They got someone scheduled right away, but the people they scheduled, the whole company, came down with the flu. I called AHS back to see if they could get someone else here faster but that contractor was the only one they have where we live. So it ended up being two weeks before we could actually get someone here. But when the contractor finally came here, they were great. They were professional and fast. After the repair, the oven worked great. It was a wonderful experience and I've already told a few guys about AHS.

The house that I moved into had three leaks, two under the sink and one in the commode in the master bath. I called AHS to submit the claim and it was easy. I was told that someone will call me within a certain length of time. I was assigned Hardy Plumbing and they called me and set up the appointment really quickly. They then came out within a day or two, did the service, and they did a great job. Then another time, my son came to visit from California for Thanksgiving. He used the guest bathroom to shower and it squealed. I called AHS for it and requested the same contractors and two guys came out, one of which was a lot experienced and very knowledgeable and the other one was in training. That experience went very nicely and I was very pleased.

When I purchased the house, the safety cut-off switch on my furnace didn’t work. Part of the sale contingency was that the sellers would provide the warranty so I could get that switch fixed and I was given one with American Home Shield. Submitting the claim with them was easy. I did it through their online process then the contractor contacted me. They were quick to schedule and their guy came out on a Saturday, which was great. He took a look at the system and he seemed well informed and knowledgeable about it. He didn’t have the part so he said that he was going to go back to the office and order it. But he never followed up to have the piece installed and they never rescheduled an installation date. So I haven’t had the problem resolved yet and I've been waiting for a month now. AHS should follow up with the contractors to make sure that the job was actually done.

Earlier last week, I went online and ordered to have a plumber come in and take a look at some leaks. It was a simple process but I did it late at night and then the next day, I hadn’t received a call and I was confused because the first time I filed a claim with American Home Shield, they called me almost immediately. I didn’t read the email closely that said that I had to call them, so after waiting a little while and then realizing my error, I called them. Then a couple of days later, they came out. They were very professional and they got here when they said they would. Then they did a test on the plumbing. We thought we had a leak, but the plumber said we were good. As a realtor, I've had experience with several different home warranty companies and American Home Shield is on top of my list that I recommend.

I had a bad technician once. But I know things are going to break down so I have been an American Home Shield customer since 2001. I use them when I need them like one time when the toilet was leaking. I got a text with the plumber's name. He was from Third Generation Plumbing and he was very nice. Since the repair, the toilet has been very good.

We just purchased the house and on the day we moved in, we noticed the heating and air system wasn’t working. We called the claim in and it was great. The people we spoke with at American Home Shield were very attentive. They suggested a person and we reached that person. They were out on the same day, corrected the issue and closed the claim. So the process was quick and painless, and we didn't have any issues when moving in. Also, the contractor was very professional and clean. He immediately found what the issue was and corrected it then he went ahead and did some other follow-up checks to make sure that the system was adequate and functioning properly. He explained, took his time and cleaned up. It went very seamless and he did a great job. The experience was good and professional. They were quick and courteous.

I just had an electrical problem and I have submitted my claim to AHS online. The contractors who were sent out were perfect. They were quite knowledgeable and were very courteous and professional. They did a great job. The repair they did was very helpful. I would recommend AHS.

American Home Shield is good unless you have an immediate emergency because it sometimes takes up to 24 hours. So, if you have a plumbing issue, which we had with the house when we first moved in, we needed to call an emergency plumber. But our experience with American Home Shield worked out very well and we had a pretty quick service from them.

We couldn’t get our washer to set right and we couldn't get hot water to come through. The tech came out within a couple of days at the appropriate time. He reset the computer and that solved the problem. Then he showed us how to run the machine. He was very good. Now, I could wash the clothes again. I paid $125 for that experience, plus $50 a month. I’m visually impaired, so I file claims by phone and the reps have been very polite and helpful. Moreover, everything has been good so far. I would recommend American Home Shield to a friend.

I submitted a claim with American Home Shield for an AC repair online and their website was very user-friendly. We were contacted by the contractor almost immediately and they set up a scheduled appointment. They showed up on time and were very professional. They told us what we needed and although we had multiple visits, I didn't have any problems whatsoever. There were just some things that needed to be done and parts that needed to be purchased. My AC is working fine now. We were advised that the system has probably another year or two left but we haven't had any problems since the last time they were here. I'd recommend American Home Shield and tell others that they need to make contact with them.

I went online and put in a request for technicians to come and take a look at my washer and fix it. They came, took a look at it, ordered a motor and put it in but it didn’t work. They said that there was another problem and they needed a transmission. However, I had to call American Home Shield because I waited too long for a response and they said that they submitted the paperwork for the claim but never did, so I had to speak with someone there in order for me to get reimbursed. To cut the long story short, I had my washing machine replaced and was able to get reimbursed for the cost of a new one. I would recommend anybody to go with American Home Shield.

Submitting claims with American Home Shield has always gone pretty smooth and their reps are very pleasant. Our coverage is for our retirement home in Florida and we live in Maryland, so we're not in it yet. We've had American Home Shield for four years and it has been a godsend because we don’t have to fly to Florida to get things fixed. It works great. It's normally a friend of ours who is there when we need to have it serviced. There was only one time that we were not pleased with the service that we received on a refrigerator repair but the next time, they sent someone different and it was fine. If one contractor doesn’t work, they’ll get someone else. When you have a home you’ve never been in before, AHS is a lot of protection because you're not familiar with the area and you don’t know who to call. It's very helpful and I would highly recommend everyone to have them.

Having a warranty on your property is very valuable. We just moved into a home in December and we already had two claims. Within two months, the hot water heater and the refrigerator broke. The freezer was warm, it melted ice cream, and the refrigerator was 50 degrees. I submitted a claim online with American Home Shield and navigating their website was easy. The following day, a technician came and my husband liked him. He said he was nice. But even after he was there, the temperature was still in the 50 but it finally dropped and I put some groceries then. We keep monitoring the refrigerator though. I don't want to buy groceries and lose a whole another refrigerator of groceries again. The technician did the best he could but he said it may or may not hold. AHS is definitely great and the serviceman said that it's a really good company so that made me feel good.

Our water heater was leaking and we talked with American Home Shield over the phone. Whenever I call them to submit a claim, it has been a good and easy experience. The contractor that AHS sent out was really nice, and he knew what he was doing. The water heater has been excellent since the repair. AHS took care of things for me very well, so I would recommend them to my friends.

Our water heater went out and about two weeks later, the garbage disposal went out. I got over the phone and called up American Home Shield. And then the contractors suddenly came. Both contractors were good to go and were knowledgeable about the product. Moreover, they were in and out and did the work quickly. The water heater cost me an extra $400 since they had to do some modification. They did some work on the fuel lines and the water lines, but it didn't seem like $400 of work. But the water heater got replaced as well as the garbage disposal.

My HVAC's fan belt did the most horrendous screeching noise ever. I can't use my heater because everyone in the neighborhood can hear its horrible metal on metal sound. AHS sent somebody out once and they said, “Oh, there's nothing wrong with it. You just turned it on for the first time.” But then the next time I turned it on it did again. It would start doing it at 1:00 in the morning because there's only a couple of times when it was really cold enough to turn the heat on. The tech came out today to replace the compressor motor and one of the fan blades on either condenser or compressor.

American Home Shield sent out technicians and they came twice. The first tech came to fix the pump because it wasn’t working on the furnace. He was awesome. And then, an electronic thing went up and a week later, he came back but it was a holiday and he was on vacation so they had to call another company. They were okay and they told me to call BGE because there's a leak but they didn't return my call. I called BGE anyway and they came and fixed half of the leak, and now it’s off again. I’m in the cold right now and so BGE will come back tomorrow and hopefully, it would work this time. If not, then I might have to call back if it’s not a BGE issue again.

I recently had a plumbing issue outside the house. I submitted the claim online and it was nice and easy. The tech called within two hours and made up the schedule. He came out and did something where he disconnected our sprinkler, and so the sprinkler system wouldn’t work. When we tried contacting them back to say that it wasn’t working, the person that we talked to on the phone said that they’re not sprinkler people. The sprinkler was working fine the week before the tech came here. I was told that it was not their problem. We had to get another guy to come out here and do that, and it was a nightmare. It cost another $200.

We were having several issues with the faucet and the hot water. We were also having an issue with a drainage line that was clogged and leaking. Filing a claim with American Home Shield was incredibly easy and quick. I talked to at least two customer service reps and they were polite and great at explaining what needed to be done. I couldn’t be happier. I had Old Republic before AHS and I cannot say the same about them.

The company sent HVAC repair guys to fix my unit. You pay a 70 dollar service fee (which is fine). They came, fixed the unit, all good. That was in September of 2017 I paid 350 buck for refrigerant (again fine)... Now in April 2018 6 1/2 months later it's 4 pounds low on freon. They didn't fix it right the first time. Now want me to pay an additional 400 Dollars. Absolutely ridiculous, I have experience in the HVAC Field. I could have fixed this myself and saved 500 bucks. It's a sham company... DO NOT BUY ANY WARRANTY FROM THEM!!! They will patch stuff for 6 months and have you paying more than you would if you called and got the repairs done yourself. Rip off.

I was very satisfied up to the point where my refrigerator died and needed to be replaced. The technician was great and that's when the problem started from that point. We took me 2 and a 1/2 hours on the phone and a hold for the appliance customer service department to even get somebody to respond to me regarding my refrigerator replacements. I understand they're highly understaffed and I was told the average wait time is 2 to 2 and a 1/2 hours. That is true. This is now happened to me 2 times. I decided to let go of my frustration after I had a great customer service rep take care of me after the 2 1/2 hour wait. The replacement took approximately 30 days which was something that I was very upset about but chose to pick my fights.

I have had 2 experiences with AHS, both were bad. This first was on a refrigerator ice maker for my Humble Texas home. When it went out I replaced it myself because it was cheaper than my $125.00 deductible. However, after replacing it, the icemaker still was not making ice so I contacted AHS. I advised them that I had replaced the icemaker but it still did not work.

I submitted a claim for my AC to AHS on the phone and the reps were professional. The contractor they sent was very good and very professional as well. However, I may have to call him back down here because I’m hearing a loud noise on my AC. I’m happy with AHS, but I have been hearing some negative things about the person who referred me to get it. She’s been with them for years. Now, she’s having a lot of problems with it.

I submitted a claim to American Home Shield and their website was really easy. I dealt with the tech more on the phone than I did in person because I was at work. My husband did more of the interaction with him. The tech was really nice. He knew exactly what was wrong after he asked me what was wrong with it. American Home Shield made sure that they get out there as quickly as they could. They're pretty good. I would tell others that American Home Shield is worth the money.

A part in our Frigidaire refrigerator and freezer was burned partially. I could get it to come back on if I played with it, but I couldn't go into the fridge or remember to go do that every hour. The claim was submitted by phone and it bothered us that it took a long time for American Home Shield to get the people out here. The rep said they were heavily booked and it was a busy time of the year, but it’s always busy. Other than that, our experience with the guy, once he came, was excellent. He was very polite and he lived up to the correct standards. He listened to what we said, asked the right questions and was business-like. They had to order the part and that also took time. But he found the problem right away, so things went well. Being without that fridge was very complicated but now it is working beautifully.

We've had a claim with the heating and air conditioning unit combo pack. It wasn't showing off and on properly and it wasn't coming on. We thought it was the thermostat because it had some corroded batteries in there. But actually, it turns out to be the unit itself. There were two different kinds of metal in there and they thought one was heating up and now we've had to call them back out for a second time because it is making a horrible noise. So maybe it's the motor all along. They will be back out with the parts to finish that up. But I don't feel it's their fault, things just happen. It was the first time we've had to call them out and it has gone well. I've already recommended American Home Shield to several people.

I wasn't happy with First American Home so I got AHS on the line. I chatted with them a bit and they talked about their philosophy and what they were doing. Their price was reasonable and in line with industry standard so I'm like, "Okay." My only real concern was how they picked their companies. When I chatted with them about what they were doing with their selections, the feeling I got was that they were selecting reputable contractors with regard to price but not as the exclusive decision point. Then, the first contractor they sent me was very reasonable, professional, knew what he was doing and pleasant. He executed the task well. Then, most recently, my toilet was leaking. It was blown through the wall. I filed a claim online and it went very smoothly. The guy who came knew what he was doing and fixed the issue. I was happy with the service.

Our AC was making an ugly grinding noise. Apparently, the fan motor and the capacitor needed to be replaced. I went online to file the claim with AHS and it was an easy process. There was a bunch of menus which asked about the problem I was having and I chose AC problem. After I submitted the claim, I got text messages saying that I would get a call within the next 24 hours from a certain company. They did and they set an appointment. Then when the contractor was coming he also called. He was awesome and professional and he figured out the problems really quickly. He was done in less than an hour. I just recommended AHS to someone because their warranty is good to get for the house.

My biggest thing with American Home Shield is that their contractors are oftentimes not good. Every now and then, I get lucky, like with this guy. He’s from the same service company I had before and last time, he was very rude but he was okay this time. The claim was for the original dryer from my house that’s 20 years old. It wouldn’t tumble and the contractor pulled out a clump that looked like a little piece of styrofoam. Additionally, the knob had been broken off for years so I can't use it because I have to take pliers and crank the little metal thing. It's not a big deal. You just have to open the door but I don't know if I’m on hot dry or cool dry because there's no dial. But he said AHS doesn’t cover that. There are also a lot of things that they don't cover. I think I have the middle contract and I bumped it up a while ago. But the ice machine on my brand new refrigerator is not working and it’s not covered either.

We moved to this property and then two weeks after we moved in, we had a problem with the heater. We filed a claim online to American Home Shield and then I received a phone call for the schedule. Their customer service was very good and the contractors came twice. The first time the contractors came, they inspected the heater then found out that the motor wasn’t working so they had to order the parts. And the second time, when they got the new part, they replaced the motor. And same as before, it took just half an hour and now, it's working fine. I highly recommend my friends to get a home warranty with American Home Shield because I felt comfortable and very responsible when I met them to have the service.

I love American Home Shield when I file claims with them. Recently, the control panel of my stove went out and I filed a claim online. The process was really simple. AHS calls right back and lets me know who they got. Then, the technician calls and lets me know when he is coming out. He came in two days once he let me know that he was coming. Then, he had to order the part. It took a week between the time from the technician got the part and him coming back. He was good and he told me what he did. He was so quick that he would just pop in and then pop out. It’s very important to have a warranty on a property since it is easy in case anything breaks. We can’t always afford a brand-new stove.

I would recommend Home Shield. I think it's a good service to have. I submitted the claim for a sewage backup over the phone and American Home Shield got somebody out here as quickly as possible. The first person they sent couldn't identify what was wrong but the second person did and they got it taken care of in a matter of a few minutes.

We have a condo that we purchased in Ponte Vedra Beach, Florida. I've looked at other warranty programs and American Home Shield was set up by my realtor and he recommended them. I've seen their name and I did a little background homework on them and they seemed to have a pretty good reputation. The first time around, I had a dishwasher that would not empty the water, so the guy came out and fixed it. The second one was for an air conditioning. It would not cool down so I suspected it had a leak. The guy came out and confirmed there was a couple of leaks in the coil. So he took it out, took it to the shop, repaired it and put it back. It was great for 75 bucks, but I paid almost $1,000 for the refrigerant recharge. It's only covered for $10 a pound under that warranty and it's the old R22 system. Probably, in three or five years, I would have to replace the entire thing.

I had an issue with my washer and with my deep freezer. I submitted my claim online then I got an email. The people called me and I knew they were coming. The contractor has done work for me before so we're familiar with each other. They are good people and I like them. The washer was fixed just fine but after the guy left, he called me back and said that the freezer wasn't covered. I didn't really agree with that but it is what it is. That was the only thing I was not satisfied with.

I've used American Home Shield a couple of times for different things and it's been good with them, so far. They've fixed my fridge and my stove. My latest claim with them was for the toilet and hot water heater that were having issues and then my sink that was loose where you turn the sink on. I filed the claim online and I got everything from them through text and email. The contractor from C & P Plumbing did a great job. I showed him everything then he explained everything upfront. He told me that the hot water heater wasn't actually broken and it was the pilot light that kept going on and off. He said that it had to be reset, so he reset it and he showed me how to do it. Then, he replaced the part in the toilet and tightened up the sink. Everything's working now.

We had a pleasant experience with our recent claim with American Home Shield. It was an issue with the washer and we filed the claim online. I made a big mistake one time and did it by phone. I waited a couple of hours before somebody spoke to me. However, once you talked to them, everything was good. On the other hand, their technician was professional.

I submitted the claim online and American Home Shield emailed me right away. They told me that somebody was coming out and I got it right away what company had been sent. However, the issue was really not electrical, and it was really stupid. All I had to do was tighten up the plate. It took the contractor a whole two minutes to do that and I didn’t know then, and from that, I paid $75. The plate that held the socket together was just loose, and there was nothing else wrong with it. It was a no-brainer but I didn’t want to take any chance. But the contractor that was here was great. He’s been out here before. He said I don’t have to keep taking that plug out of the wall. I have a lamp there and he said to just use the switch. He showed me how my switch was connected to that stuff and that info was very helpful to me.

I had a clogged sink. I submitted a claim over the phone and American Home Shield's agents were fine. When the techs came, they did their job -- they snaked my pipes and the water flowed and I was happy again. I tell others that American Home Shield is well worth the money. I pay $500 to $600 a year and what I had done would have been $300 right there.

I submitted a claim with AHS for the washing machine, and it was easy doing it online. Once I submitted that claim, they got with me quickly. The contractor who came out was great. He seemed knowledgeable and ordered a part. And then, he came in and put the part in a week later and all is well. So far, I’m very happy with AHS. We’ve had it for about four months now and have had two things fixed already. Everybody has been great and I’d recommend AHS to others.

Our toilet had a major failure that caused leaking and it flooded our house. It was pretty easy to use the American Home Shield website and they scheduled me with a provider quickly. They had someone sent out within three days. It wasn't super fast and it wouldn't be my favorite in an emergency situation, but it was okay. The tech was able to fix the issues within an hour. While they were able to fix what was wrong with it, now we have to actually repair and replace the toilet. I have a friend who’s buying a house and I have recommended AHS. As far as home warranties go, it’s pretty good. When we bought our house, it was specified to purchase an American Home Shield warranty but the realtor purchased a different brand. We were so unhappy with them that I made her buy us a new one with American Home Shield.

There was a leak in the ceiling and I filed a claim for it online. Navigating the American Home Shield website was easy. They recommended a plumber who came out a couple of days later. He was very professional. He pointed things out and he told me what to look for in the future. He was knowledgeable about his job and he fixed the issue. My experience with AHS was very good and I’d definitely recommend them.

American Home Shield is a nice company to deal with. I've always been pleased with what they have done for me as far as fixing things. I called them to have a faucet replaced and the contractor was very nice and knowledgeable. He did a nice job for me and it was nice to have the bathroom sink back. The only problem that I have is that sometimes I have a problem, particularly toilets that are leaking in the tank but they don’t do it while the guy is here so it doesn’t get fixed. It's like going to the doctor and then it doesn’t hurt anymore. But that’s not their fault. That's just the way things are.

I’ve had several claims made to American Home Shield, but the most recent one was with the washing machine. I call in and there’s an automated choice of saying what’s wrong and then they’ll give me the vendor or the vendor will call me. The last contractor sent by AHS was very reputable. When he came out to do the washer, he said he was going to try and do what he can. He said it could be just the washing machine that’s not doing it anymore, and it may be something we got to get replaced. I need somebody to come out and take a look at that again.

The heat stopped working and I filed a claim with American Home Shield on the same day. I called their customer service and the rep was helpful and she made it easy. She took all the information and then, gave me the information of who was gonna come and take a look. However, I thought he would respond in 24 hours but the contractor didn't call until two days later. I had to call and text him. I asked if he was gonna show up or not. He said that he would come the following day. It took a few days for him to respond. It was cold and I have kids. If a contractor couldn't serve the customer in 24 hours, especially when it's cold and the issue is about heat and there are kids in the house, AHS shouldn't work with them.

American Home Shield's website was very easy to use. I requested a washer service online. The washer wasn’t draining the water all the way so the clothes were still dripping wet when it was done. And it was just like the filter was locked so it was a pretty easy fix. The contractor seemed to know what he was doing. He also fixed the sink next to the washer that was not draining so I didn’t have to get someone else to do that. It was all fixed in one appointment which was better than I expected. I have no more issues as it's all working now. I would definitely recommend American Home Shield.

I had a plumbing issue that AHS could not resolve. The contractor they sent didn’t take the time to look for the cleanout drain. And they said they couldn’t go on the roof. They didn’t want to look on the side of the house. They didn’t want to look under the house because it’s a crawlspace and they said they weren’t allowed to do that so call somebody else who could. It was horrible.

The house was built in ‘68 and has a pretty old plumbing. I had a water line burst and I got on the phone with American Home Shield. Someone emailed me pretty quickly and I was kept very well-informed by AHS in every step of the way. Once I was told who the contractor was, I called and they called back to get the information I wanted to give to them. They showed up when they said they were going to show up and were polite and very knowledgeable. They got the work done quickly, gave me some tips on some other plumbing matters, cleaned up well, and didn’t leave any mess. I really enjoyed them.

We had a claim with American Home Shield for our dishwasher, the ice maker and our refrigerator due to them not working. Submitting a claim was very easy and convenient online. The contractor for the fridge was very quick to reach out to me and schedule a time to come. Then it took about three weeks for him to come back and fix it. It was a leak issue and we were not getting enough water flow. But he was prompt once he got the parts. I was very pleased and he explained what the next steps I needed to take so it was very clear and easy.

This first time I had used American Home Shield was because my washing machine was leaking water. The contractor that was sent out was amazing. He was a young fellow and he did an excellent job. He diagnosed the problem, put the washer up, put in a new part, and it worked fine.

The dryer wasn’t working and the door needed to be fixed. I filed my claim with American Home Shield over the phone, which was a good experience. Plus, I'm very satisfied with the time frame in which they set the appointment. The gentleman who came was very nice, courteous and helpful. Moreover, he did a good job. The dryer has been working like a clock since then.

I noticed a leak on my wall because it bluffed and it may have been leaking a little longer than I noticed. I called American Home Shield and they sent out a plumber from Advanced Home Service. He turned off the hot water on one sink and told me that there was some part that he might have to sit down and get. And if they didn’t have the part, they had to give me something new for that. He said that their office would be contacting me about it. Meanwhile, I couldn't use the sink in the kitchen and the other one where he turned off the hot water.

I needed American Home Shield to send someone to repair my hot tub. When I called them, it took an hour to stay on the line just to get an American Home Shield representative to answer the phone and that was upsetting. I also needed my garbage disposal fixed and my water heater was messing up. The rep I talked to said that she'd add those to my list but when the tech came out two days later, the only thing that he fixed was my hot tub. He did an awesome job and he did it in five minutes or less. Then I called AHS back regarding the garbage disposal and water heater and the lady on the line told me that they did not have any additional work over on the list for me. So, I asked her to pull out the recording of the day that I talked to the first rep to be able to hear the additional services that I asked for.

I called to AHS the day after Thanksgiving and reported four different plumbing issues. One of the issues was that my shower was not draining, so a tech came out and he drained the shower. The other issues were, the showerhead leaking, the kitchen faucet, the bathroom faucet was dripping, and in my kitchen, I had a leak that was going down into the cabinet. The tech claimed that he doesn’t know anything about the other issues and he’s only there to do the drain, so I said, “I don’t know what to tell you but I called everything in.”

I filed a claim with American Home Shield online when the oven broke. AHS sent a great contractor. He ordered door hinges because the oven door wouldn’t stay closed. It took three weeks to order the part and when it came, he came in and replaced it. Everything is working perfectly now.

The gasket on the toilet needed to be replaced. I called American Home Shield and the reps were okay. Within 24 hours, the tech came out. The interaction with him was good. I’ve had American Home Shield for a couple of years and this is the first time I’ve used it. This is my second membership. I had one that was in another home. I'd tell others that American Home Shield was okay. I’d also tell them that it’s a good idea to have some type of services like this.

One month ago, I had my oven repaired. American Home Shield sent the appliance technician and he did a check-up, and then found that they need to replace a part. They ordered the part. After two weeks, the same technician came, handed the part, then stood and worked. Then he said he needed to replace another part. They ordered and replaced that. Then finally, the oven worked. But then we found another small problem but he again came and fixed that. I filed that claim online and their website was straightforward. It was very easy to click and it has very clear communication too. I also got a notification before the technician came and the tech gave me an update as well. It was a very impressive experience. American Home Shield has a good service. I would recommend it to others.

I have been with American Home Shield for five months and I've had a very good experience with them. My furnace got broken and the service went very well. I submitted my claim online and their website was very easy to navigate. And the technician who came out here was very good.

My hot water heater had a leak, plus it needed to be changed out because it had a lot of rust on it. I had no problem submitting the claim to AHS over the internet. The next morning at around 10, someone called me and set up an appointment. The contractors were very courteous. They came, looked at it and took some pictures. They were very knowledgeable and concerned. They made sure everything was cut off and that it was safe. However, it took a few days longer than I would have preferred because they had to first get permission to change it out. Secondly, they had to order in the actual hot water heater. But as soon as it came in, they installed it in about three hours. The whole process took about four working days. Other than that, I find that AHS is prompt about the action that they're going to take.

Whenever I report any problem, it takes a couple of months to get it fixed. I had a service request four months back and it took more than one and a half months to get my refrigerator fixed. I did not have any backup option unless it was fixed and that was a big concern for me. I tried to reach out to American Home Shield multiple times but I didn’t get good response. Usually it takes one hour to reach somebody to talk to. So they need to make sure that there is some person available for the calls for service request. They do have online service request where we can create a service request and that’s a good thing to have but we cannot provide a lot of information there. When we try to reach out to get more information, they just put a message that says, “Okay, call back the service desk to provide more information.” Then when I call, it takes almost one hour to reach them.

Our garage door's torsion springs snapped. I submitted a claim for it with American Home Shield online and it was very easy. The contractor that they sent was very friendly and knowledgeable. He hasn't finished the repair yet though. He put a temporary fix to make it still be able to open. But so far, so good. He’s supposed to get back with me once the parts come in. I’m really happy with the service that AHS has provided. This garage door created an issue though. They're calling it the lift springs, so basically, the power. The motor provides a little bit, but more so, it provides movement and that the door's supposed to be gimballed, so it's basically weightless using the springs. Without the springs, the door doesn't open. But they're calling these springs as not part of the opening apparatus. So, they're telling me it's not covered, but we're discussing it.

My pool was acting funny and I put a request in via the website on American Home Shield and I got a call back from a pool place quickly. The website is very easy to use and works very well. It has been great. But if I have to call them, the customer service is awful. I’m put on hold for a long period of time when getting a hold of them. And when I got in touch with somebody, the rep was not very helpful and wasn't very friendly. I’ve carried American Home Shield for about four or five years now and I've had some very good experiences as well as very bad experiences with them. We've used the warranty fairly often, so it's been valuable. I'd tell my friends that American Home Shield hasn't been bad but if they look around, they might find somebody that's a little bit better with customer service.

There was a problem with my refrigerator and the technician who came in spent months to fix the refrigerator because they needed to order some parts. It’s not the best but I’ve done services that are worse so it’s okay. There were no difficulties with American Home Shield and everything was easy and scheduled. They’re prompt and know what they do but it was hard to get to a live person. That is impossible and so everything was filed online. The experience is good but you cannot talk to customer service at all if you need something changed or discussed. Last time, I just wanted to ask a few questions if I can get to change the company but there is no information to contact them as well and you just email them. They're scared to talk to people.

American Home Shield has been good. The price keeps creeping up although we've used it. We've been on it for a long time now and had replaced both the refrigerator and the dishwasher with it, so it has been worth it. We filed a claim when the ice machine of the refrigerator was broken and it wasn't producing ice. Submitting the claim was a typical web form thing. But I wish the process was a little more granular and that I am able to say it's my ice maker than have it come back and tell me right away that it wasn't part of my contract.

Recently, we had a heating issue with both our units upstairs and downstairs at the same time. I called American Home Shield and spoke with an agent, and I had to wait a while because I never remember my membership control number to punch into the phone system. So, I end up having to wait until someone comes onto the line to verify my address and phone number. But AHS sends a contractor out always at a fast turnaround.

We had two ceiling fans. One was in the bathroom and one was in the laundry room. The one in the bathroom did not work at all and the one in the family room, the blades were noisy, hitting something. I submitted the claim over the phone and my interaction with the rep was fine. The contractor was sent out very fast, and then they had to order a part for one of the fans. American Home Shield works and since the repair, both fans had been perfect. My experience with American Home Shield has been fine and I would recommend them.

I submitted a claim with American Home Shield for my water heater and I was pleased with how they handled it. They had to replace it and it took them a week to do that. But it wasn't their fault. They were trying to take it from Home Depot, but Home Depot was taking too long on their end. American Home Shield got it straightened out and they were really pleasant. And they handled it efficiently. I had never dealt with American Home Shield before, so I was reluctant and I didn’t know what to expect at first. But now, I would recommend American Home Shield to anybody that has a home.

My furnace was freezing and I've already had multiple claims with American Home Shield on it. Originally, I filed my claim online, which was easy. Then after that, I had to call them, however, it's sometimes difficult to get through. I liked the contractors they've sent. However, the problem has been ongoing. They would come, the furnace would work, and then it would cut off. They would come back and do something else. It would work, then it would cut off again. I called and they said they were gonna talk to American Home Shield to see if the unit had to be replaced. We had some rain and they said the office was closed and never got back to me.

Three months ago, I had issues with the furnace. I spoke with somebody from American Home Shield quickly when I submitted a claim over the phone. The contractor repaired a part and the service itself was very good. The furnace has been operating normally. However, my contract expires at the end of this week and I won't renew it. When I first bought the house, the warranty came with it, which was typical. And when I had an electrical issue and I repaired it myself, I realized that I should have called American Home Shield because I had coverage but that was within a week.

A few weeks ago my heater stopped working so I submitted a claim to American Home Shield online and the experience was excellent and really easy. Then the contractor got assigned to me automatically which was really nice. The contractor they sent was great and he showed up the next morning after I submitted the claim. He went up on top of the roof, looked at it and then told me what was going on and the state of my heater. He did a quick fix and since then everything was back to normal. I'm really happy with American Home Shield. They are quick and very responsive. And it's nice to have that peace of mind.

I talked to a very pleasant rep when I called American Home Shield regarding my AC. It took about a week for everything to get repaired. That was one of my extremely busy weeks and I had to sneak them in that. The contractor had to order a part and once the part came in, they came back and did the repair work that everybody else said couldn't be done. But they did it so I have no complaints. American Home Shield has always done what they said they were going to do and they've taken care of me extremely well over the years. People need to get the warranty too.

Since I bought my home in 2001, I’ve been with American Home Shield and I’ve been very satisfied with them. I had a water leak under the sink and when I called, I got a same-day service. It was fixed within just a few hours. The rep was very nice when I filed the claim over the phone and the technicians were very good. Since the repair, the performance has been perfect and I’ll highly recommend it to others.

The head of my garbage disposal was leaking and I submitted a claim for it online with American Home Shield. They were able to get a tech to contact me that same day. The tech brought a replacement and was able to fix and replace the garbage disposal on site. Now, everything’s all set. It was all taken care of under my warranty. I didn’t pay for anything and all worked out great.

I had a heater that was cutting on and off and the thermostat was losing power. I submitted the claim to American Home Shield online. It's hard to reach them over the phone. Online, they ask which appliance or system I need help with and there's an area where I put in some more pertinent information. A local company usually calls me within 24 hours. The contractor they put in touch with me for the heating issue solved the problem in about 30 minutes and everything works fine.

My kitchen sink was leaking and I called it in to American Home Shield. The representative I spoke with was very helpful. I had a good experience with the AHS rep as well as the contractor they sent. He came in and he explained what he believed happened. It seemed like the repair was a simple process and he got everything done in no time. The overall experience was good, fast and simple.

My AC unit was not cooling. I have two units and one of them was just blowing out hot air. I submitted the claim over the phone with American Home Shield and I got through quickly. The people that they sent out were excellent so I appreciated that, and they ended up just tightening some fittings. It was shown that there was a line that had a leak. Everything’s been good so far with AHS and I would definitely recommend them as a warranty company.

I filed a claim to American Home Shield recently for my furnace. The process was easy but I had to wait for 40 minutes on hold on the phone. But when I finally got a hold of them, they were pretty fast and accommodating. They put in the request and they said a contractor was going to contact me. And then by the end of the day, somebody had already emailed me that they were going to come.

I was very pleased with my American Home Shield experience. I usually contact them by phone when I submit a claim and I pay the payment when I make the appointment. The last claim I had was for the sink. And the last couple of times that the contractors did the service, I’ve been very pleased. They were knowledgeable even when I had the water heater.

I just moved into the house, so I’ve done a lot of new projects and I’ve used American Home Shield several times. Most recently, I had them repair my dining room lights. I submitted the claim on their website and it was super-easy. They were very friendly, to the point and professional. Moreover, they didn’t waste a lot of my time and didn't put me on hold.

All of my claims have been in regard to my pool pump. For a while it was a struggle to submit claims with AHS only because there is a certain contractor that doesn't seem to like to do work that they would assign to my claims. So I would have to call back, have them removed and find somebody else. In addition, I would submit claims online because the wait when calling them on the phone is generally somewhere between 45 minutes to two hours. They are difficult to get a hold of when I need an actual person. But with the recent claim I did it took them within 24 hours to address the issue, which was not long.

Over a year ago, I was working on my air conditioning unit to keep it from blowing a fuse, and American Home Shield resolved the problem. So far, I’m satisfied with the service that American Home Shield provided. The only one thing is that I would not like to use Total Air. They were one of the first providers to come out to attempt to work on my air conditioning unit and the issue was not resolved. I didn’t like having to go all the way through somebody in Florida, and sometimes when I talk to them, I had anywhere from a 25 to 30-minute wait time, and still didn’t get any satisfaction. Also, the reps were a little snippy. So it took two providers to resolve the issue. But if anybody needs repairs done, it’s better if they take out a home warranty and deal with American Home Shield because they are very courteous for the most part and they work with you to resolve the issues that you have. I’m just satisfied with them, and it was just unfortunate that I had that one little vendor.

My washing machine was making a heck of a racket and wasn't spinning. I called American Home Shield and was on hold for an hour and five minutes to get through to request service. The contractor came the next day and he was great. He was very professional. He ordered a part and came back about a week later so we were without the washing machine for a week, but that part did not fix the problem. The guy felt that a second opinion was required by another contractor so he submitted that back to American Home Shield, then they sent out another contractor. He said that the repair was going to be too much that he recommended just to replace the washer. AHS reimbursed me after I bought a new washer, which worked out pretty good. Everything was smooth and easy except for the long wait time. I always recommend AHS to friends.

American Home Shield is great and I’m glad I have them. It sucks if you don’t have them. Go and check them out because they're so awesome. My most recent claim was for a leaky pipe and I filed the claim online. Then I received an email or a call back from the plumber. They fixed the pipe and it has been working great since then. I have used that contractor before and I love them. They’re the best plumbers ever.

I had an issue with the washing machine. I called the representative of AHS and told him what was going on. They sent out someone to check to see if the washing machine that I was having a problem with was fixable, but it wasn’t. So, American Home Shield replaced it with a new one. It’s a lot different than the old washing machine, but I think everything will work out. The contractors were good and I was pleased. Everything went well. I recommend AHS. I have talked to a friend of mine about this plan and she recently took it out.

I was told that my heating element needed to be replaced, and American Home Shield assigned someone to come out here, and they said the wire was loose. It’s been working since then. But when I needed a new thermostat and they installed one, it was inferior and did not light up. I had a really nice one before that lit up. But the new thermostat that they installed didn't even fit the hole in the wall. Another one was when the washing machine had a problem and it took over a month to get it fixed. But the people they assigned here were very good.

I called American Home Shield about my cooktop and they had a claim, and the contracting company never showed up. We've been working with the two small burners for the past two or three months and when I checked the status, American Home Shield said the company did not respond. And then I have another issue with my heater. They said AC Wizard, an AC company, suggested that we replace the furnace. I thought my furnace was fixable but they went ahead and replaced it. They put a new heater, but they put the cheapest on the market without my consent and everybody was complaining about the unit. The heater was not working properly, and I called the contracting company twice. They came in and they checked and they said that there was nothing that they could do. It was either we upgrade the system or I need to call Home Shield because the heat has not been working the way it should and I got a $400 gas bill now.

I've been with AHS for about four months and I had an issue with my heater. I called AHS and the contractor came and asked what doesn't work. They fixed the heater and I paid money for this. Now, it's working well. Everything is okay and I'm satisfied.

My air conditioning was not working. It was my first time to file a claim to American Home Shield online and it was easy and straightforward. It has reopened two times since, and they got back to me quickly as well. The contractor himself was very informative, and he seemed like he knew what he was talking about. I'm still working with him because my A/C seems to be intermittent and he says he can't fix it unless it's acting up. Even so, I would recommend American Home Shield to others.

My water well pump was shutting off and it was not pumping water. So I filed a claim online and then got a response from American Home Shield with the guy that wants to do the repair. He was the same person who did the same repair one year earlier. He came in a couple of days and made the repair. But when he started to leave, he was not giving me anything. I had paid the deductible upfront and I asked him for a receipt so I would know what had been done and he did give me that. Since then, I've had an issue with the pump. It stopped working again and if it goes off, I have to go outside and tap on the device to get it to click back on to pump the water. I called the technician a few days after the repair and left a message that I wanted to talk with him. That was a week ago but I haven't heard from him.

My heater stopped working at 1 o'clock in the morning. I submitted a claim over the phone and it worked out well. However, it came back on again. I already placed the call, so I let them come here and check it out anyway. The contractor was a good guy. He was professional. I've been telling everybody that it's good to call AHS and have a contract with them.

I've been having issues with the AC. We’ve filed a claim with AHS last year and again this year and they still haven't fixed it. The last time the serviceman AHS sent looked at it he said that it wasn't repairable. He was looking for the leak to repair it but he couldn't.

Our A/C stopped working. I submitted a claim to American Home Shield over the phone and their rep was very nice. I was very pleased with the whole process. My husband dealt with the contractor who came out and he was pleased with the service. A few days after that, we had another problem and he called the technician. He came right away and fixed the problem. Since the repair, our AC has been working fine.

I went online to submit a claim for the vent with American Home Shield. Navigating through their website was good and I was able to submit the claim. A technician came out in two days and looked at it but I never heard anything back from anybody so I don't know if it was covered or not. Having a warranty is valuable as repairs get costly so American Home Shield is a good thing to have. I've had them for a year now, since I bought the house.

When I called to file a claim, the American Home Shield rep was a little short with me. It was impersonal and I felt like a transaction calling them. It wasn’t the most pleasant experience but she was efficient. The contractor that they sent was possibly one of the best contractors that I've had. Whatever American Home Shield does to screen their contractors, they did an excellent job. These guys were attentive and courteous. It was a really good experience with the contractors.

The pressure on my tub was low and the water was running really slow for about a couple of weeks. I put the claim with AHS on the internet and they called the plumber. Then the plumber called me back and set up the appointment. The contractors were very nice, polite and very courteous. They came out when they said they would and when they had a delay, they called me and let me know. I’m very pleased. The first time they came out, it was running fine and then, the problem started back again so I had to call them back out. They came out and they found something in the line. And the faucet is working fine now. American Home Shield has been doing great.

Every time I make a call to American Home Shield, it takes an hour to get a hold of them. Sometimes when they say they would call back, they wouldn’t and there’s no streamlined way to follow through a claim. I’m frustrated with their lack of availability. And not very much can be done with their online thing. You can schedule somebody to come out but you can’t really follow up on a claim or figure out where they are. There's so much that can't be done online that it's not that great. One time, I had a receipt that took me three weeks to get through them to find out where to mail it.

We had a leak in the pipes and we called AHS to submit a claim. Dealing with their rep went well, but she tried to send me somebody from Huber Heights and Beaver Creek which were a lot farther away from my house. I asked them if there was anybody closer and then they finally found someone who is part of their association and in West Carrollton where I live. And he was the one that finally came and he was very pleasant, knowledgeable, helpful, congenial and he explained how it went and so on. He fixed all the pipes and the handles. But I didn’t realize that the sink was leaking too and I found out that AHS didn’t cover the sink, so he didn’t fix the sink. I had to go out and buy a sink and redo it. Other than that, AHS was very good and I was very pleased with my experience.

I had an AC claim with American Home Shield recently. We called them and they called the provider. Their customer service rep did a good service. The contractor who went here fixed the AC and he was courteous and professional. He solved it completely. I would recommend American Home Shield.

People don't realize that home ownership isn't cheap. You can't call a landlord and ask if he's going to fix a problem because you're the landlord. I got referred to American Home Shield by my mother and it's a warranty that has been proven. Everything that they do is great. I call American Home Shield a post-warranty insurance program because even though you've had something for 10 years, you could still get an insurance on it. They are all over the country and the warranty really works, so I've recommended it to a lot of people. I talked them up and told them that they needed it. It is the best thing in the world of insurance and insurance saves you a lot of money.

The value of having a warranty on my property is indescribable as repairs can be very costly. Recently, the belt of my washing machine was off and it was weird. It made a really loud noise and it would stop in the middle of the cycle. Also, the dryer wasn’t drying the clothes and it was almost like something was grinding inside and there was some kind of a joint that went bad. I called American Home Shield to submit a claim for that and my interactions with their claims rep were awesome. Then, the tech came within a half hour of the time he was supposed to be here. He was very nice and explained everything in detail. Everything is operating wonderfully now since the repair. I recommend American Home Shield all the time and I tell others how I have been happy for the whole 14 years I’ve been with them. Everything gets fixed right away and I never have any issues.

Our faucet was leaking for a week so I called AHS and the contractor who came was great. However, it's always very difficult to get in touch with any representative. I had to call my phone company and ask them to extend my minutes because I was on hold for an hour at a time. Beware of AHS. Know what's you're getting into If you’re not going to be patient, then they're not for you.

Submitting claims over the phone can sometimes take an awfully long time. It was usually 20 minutes to half an hour. Doing it online is much easier and faster, and that was what I did when the washing machine flooded. It was filled but it kept filling and it didn't go to the next cycle. I got the response back saying that American Home Shield got my request for service and I will be contacted within 24 hours then the contractor contacted me.

I've been with American Home Shield for 12 years and I've kept with them for so long because of the ease. If something breaks, as long as the issue is covered by the warranty, I just call their 1-800 number and they arrange for everything else and do the rest of the effort. I was much comfortable in calling the reps. I told them my issue and it was pretty simple. They generally set me up with a contractor and I've never had a bad contractor. Although it wasn't the same contractors that I saw, I generally saw the same company that they worked with come out on an approval basis and I've worked with the Greenway company quite a bit.

I’ve been with AHS for quite some time now and they’re good. I would recommend them. When I use their website to file a claim, I need to put in more details when I have two things to put in. The first one is for the time and I can only choose one from the multiple choices available. They should have more options for that. Then, every time I call, it’s a long wait and I get different agents and representatives. Some of them tell me one thing but when I call back, they’re not in the know of what that last person had informed me with. Their representatives need to do a better job of saying what they’re going to do and document what they’ve told me. Also, sometimes they tell me that I’m not going to be charged but I end up being charged.

The water was leaking through the roof. It was one little pipe the size of a penny behind the sink. It was very small but it had accumulated over a couple of months that caused it to have that drain come down the bottom and create that circle. I put the claim online and then I called them, although calling is better for me. I got to talk to somebody directly. Online can sometimes take longer, but they’re generally the same. They came out the next day so it was fine. The techs came and cut the ceiling open in the bottom level of my house to find the leak. They had to cut two places. The guy went to Home Depot, got the part, and fixed it. And then, he came back and fixed the sheetrock with the company that brought it over here. I got my leakage fixed. Everything went well and it was a good experience. If you want stuff done, American Home Shield will do it.

I was having a bit of difficulty having American Home Shield approve a heater furnace repair. After the original technician went out and gave the diagnosis, American Home Shield immediately called me and they said it was not approved because there's an issue with it and that it was pre-existing. It was a crack on the box which can happen anytime. Based on the age of the unit, it's common. I had to get another guy to go out. I had to call back and tell American Home Shield that I wasn’t satisfied with the outcome and that I wanted another opinion. They told me that I will have to pay for another service if the people who will check it again say that it was a pre-existing condition and if they say it was not preexisting, I didn't have to pay. I went back and forth with them for over a month now. I had to struggle with them and I finally got results. This is the first time I have this experience with them.

My washer was still dripping after the wash and it was still leaking water into the tub. I filed a claim to American Home Shield over the phone and the claims rep that helped me was good. The contractor that came out was very professional. When I told him what was happening, he knew what part to bring and I was impressed. He did a good job. Everything is working perfectly now. My experience was great. I got good service from American Home Shield over the years and I've already recommended them to three people.

The compressor of my 13-year-old AC wasn't kicking in. Submitting the claim online to American Home Shield was very easy, and the contractor that came out was very nice and knowledgeable. I liked him. He even gave his number and told me that if I have problems within the next couple weeks, I could call him and let him know. He put a jumper at the compressor and it worked. It was cold but now it's probably room temperature. He was worried about that compressor so it might have finally gone out.

The heater for the pool was turning on but wasn’t getting to full temperature. We set it to 102 but it was only getting 96, and so I tried it a couple of different occasions to see if it would act any different or if there was an anomaly but it was the same. That's when I filled out the service order online with American Home Shield. The technicians took 3 days to come out but they were professional and they texted me ahead of time, so they met my expectations. They replaced the thermostat but the temperature was less than whatever I was getting. Once they did the thermostat, I was only able to get it up to 86 which is 10 degrees less than what I had before. It was still coming on and still heating but it was coming up to less of the temperature that I had before. So, I had to do a recall. They tried to come to the property a couple of days ago but I didn’t unlock the gate so they're going to try to schedule again next week.

My washing machine wasn’t spinning for a couple of months. I submitted a claim for it with American Home Shield and that was quick and easy. I just went online and put up what I needed to get done and gave the instructions of what was going on. They assigned me to a company and the company called me for an appointment. I gave them the name of the washing machine and the model number.

I had great experience with American Home Shield. I filed a claim online for my heater that wasn’t working and it was easy. A contractor came first thing Monday morning. He was great. The heater was fine since the repair.

I always file claims online and American Home Shield's website is easy and super simple to navigate. The contractors that have been sent out are great. We had a problem one time a couple of years ago with a contractor, and I reported it to American Home Shield. AHS doesn't use that contractor anymore. Recently, our washing machine had a problem. American Home Shield sent someone out to come and fix the switch on it, and the machine has worked great ever since. AHS has done exactly what they said they'd do, they do it quickly, they get someone there and they've been easy to work with. I'd tell my friends to go with them in a heartbeat and have an insurance on their home like that for all the things that could break down. It is worth having and it has saved us money. I'm not a handy person and so it's been a very good thing for me and my family. We've had a very good experience with AHS and I think very highly of them.

We had a plumbing claim recently and the contractor who came out did an acceptable job, but it could have been done a little bit faster. They got out here initially in a couple of days but then they needed another week to a week and a half to get the part they needed. But overall, we’ve been pretty happy with American Home Shield.

I went online and filled out the thing with American Home Shield to submit a claim. Then, the contractor came in and did the work that needed to be done. I always refer somebody to American Home Shield because the experiences I've had with them had been more than great.

My dishwasher wasn’t working and one of my friends took it out. He thought there was a short in the wire and that was what it turned out to be. My granddaughter called American Home Shield out and it took a couple of days for them to send someone out, but it only took a couple of minutes to fix it and that was a good thing. It’s working fine since the repair.

I had a great and fantastic experience with American Home Shield. I had a pump in my swimming pool that went out. So I called it in and they dispatched somebody to call me back. It was a very smooth and rewarding process. The contractors came out to assess the situation. They had to order a part and when the part came in, they put it on. That part was working when they came out, but then, they had to come back because it stopped working within an hour. They had to come back three times before they got the issue resolved. There were no issues with them coming back out and the pump in my swimming pool performs like brand new since the repair.

I had a garbage disposal that was not working. It was clogging up and I couldn't use one side of my sink so it impeded everything. I've been with AHS for three years. Submitting the claim to AHS was smooth and very easy. It was a good experience. I was speaking to an individual on the phone and I was sure that all my concerns or needs were being heard. It took less than four hours for a technician to come out. The contractor was excellent and since the repair, the garbage disposal has been working great. I highly recommend AHS and I've recommended them to two people since. One girl was buying a new home and there was a new bill. She was taking her chance to always get some insurance and I recommended the warranty to her.

We had a problem with our dishwasher so we called to submit the claim with American Home Shield. The contractor was great and when he came and assessed it, he needed some parts. He came back, fixed it and it worked. It took about two weeks but we had a good experience with American Home Shield.

I couldn't seem to cure a drainage problem in the sink that all the chemicals wouldn't fix. I've been trying to fight it for a few months so I figured it was time to call in a professional. I used to call AHS in and I found out I can't get through on the phone so I submit my claims online. That's a problem because if I want to call them on the phone about something, I never get to speak to anybody. You're on hold for a long time. One time I had a call and the person that was supposed to repair something, didn't and I didn't want them to come back. But it hasn't happened in a long time. This recent visit was great. The contractor they sent was very professional, very helpful, did the job and left. It was done in only one appointment. He just needed the electric snake to go down to clear out the issue. It was fairly quick.

AHS is convenient and helpful. When the heater wasn’t getting hot about a month ago, I submitted my claim to American Home Shield online and it was easy. I do it online because it usually happens late at night when business hours are over. The contractor came out on the afternoon of my day off so it was good. He worked really well and was very professional. He came to the door, went right to his business and was done pretty quickly. American Home Shield's price is good too.

We’ve always had great luck with our home warranty and we've talked to our kids who have houses, to try and convince them to sign up for American Home Shield as well. They do a good job. They’re fast and they have good companies working for them. We had issues with one group of people they sent out and I think everybody was having issues as well and American Home Shield no longer uses them now. Aside from them, the other people American Home Shield uses do a great job and are always friendly. We've usually had a heating or air conditioning question and they always send the same people out. The heater quit last time where the power would light but the fan wouldn’t start blowing, and the technicians were out there the same day. It took them 10 minutes to fix the problem and it was great. Everything works out good with American Home Shield.

My refrigerator was not making ice. I had to go buy bags of ice and during those times, it was warm. Also, my washer was making such a loud noise every time we wash clothes. It was so loud we can't hear the TV. I have a three-story house and the washer is on the top floor and I can hear it down in the basement. I filed one claim for both appliances with American Home Shield online right off my cell phone and it was very easy. The website is convenient and is very easy to access. I can just pick whatever item I need to claim and describe what the problem is and send it in. I had a quick response. I had the local repair company give me a call within 24-48 hours and they came out in less than 24-48 hours.

I have been with American Home Shield for two years now and they have always been good. They always take my claims and handle them on time. I filed a claim for my appliance and the company they assigned it to was on time and they called me before they arrived at the appointment. After that, I called AHS due to a leak in my bathroom with the hose. They put my claim on time in a nice manner and sent me an email, but the subcontractor that AHS worked with took one week to give me an appointment which was not professional. If you call somebody to fix one problem, it should be in the next 24 or 48 hours. If not, then things will be worse. I'm going to have a flooding in the house before they come in to fix it.

I turned my furnace on this fall when it got cool and it wouldn't kick in. The burners started but the fan didn’t kick in and circulated around the house. Submitting the claim to AHS online wasn't difficult at all. The only thing is once they let me know who is going to come fix it, I went online and found they had a really bad rating. I called AHS to see if I could change it to somebody else and they didn’t want to do that. They wanted to give them a shot. I said, "Let's just give them a whirl." It wound up working out okay, but I wasn’t too happy about that part. Then I had other questions about it down the road, like what did they actually replace the stuff with, and they said comparable stuff, but I was wondering how that worked out.

I've had a problem with our heater upstairs. In order to submit a claim, I just have to call American Home Shield but the wait time has been prolonged lately. Very long even for the people who come out. They were complaining how long they have to wait on the phone. I usually don’t have to wait a long time for that to happen. It's usually done within a couple of days. But the contractor guy came out, fixed everything and I would use him again. I just told him that I hate that he had to drive so far. I have a guy that usually works on our stuff, but for some reason, American Home Shield scheduled somebody two hours away to come work on it. But they fixed what we needed them to fix and they have been nice and trustworthy. However, I noticed that my rate went up a couple of dollars a month. It was 69 but it's 71 now. Other than that, I've recommended American Home Shield to several people.

My furnace wasn't working and I called Home Shield. I got a phone call almost instantly and it was very quick that the technician came out. He was very nice and cordial. I've had service people in my house before and some of them can be pretty nasty. But his company was topnotch. The technician was very young and I was shocked. I asked if he was sure he knew what he was doing and apparently he did. He was able to repair it and he did it that day. It was very scary not to have heat. I have had e-heat and we were at almost zero degrees so I was pretty happy. I got a topnotch service and I've recommended American Home Shield several times.

My dryer went out. It wasn’t getting hot due to the circuit breaker not working. I submitted a claim online and after a couple of days, they sent somebody out to look at it. He was a nice guy. He explained to me what was going on. He also showed me the breaker and said that if it happened again, I just have to lift the breaker up and then just keep that in there and replace it. He really did a good job. I would tell others that American Home Shield was good and that my experiences with them are overall decent.

I filed a claim with American Home Shield for the electrical in my oven. When the socket blew out, the whole light fixture fell out in my lower oven. The electrician that AHS sent out was great. He told me not to touch the raw wires that were exposed, which he said would knock me through the wall if I did. He had to order a part and took two weeks to get it. We were having a big party and I needed both ovens. He guaranteed that he’d have it fixed by then and he did.

The American Home Shield rep came to our office and explained the program. She's so available, amazing and I love her. I was having my whole family over for Easter and a day before that, the plumbing went out. American Home Shield had the problem fixed on short notice, and it was fabulous. The contractor Patty was awesome as well. I didn't know what to do and they were all great and super. American Home Shield is the best.

My heat wasn’t working and kept cutting off. I recently happened to turn this barely on and off but it came to the point where it was really cold that it just wasn’t going above 57 degrees. It got really bad. The contractor assigned by American Home Shield called to set up the appointment. It was at 8:45 in the morning and I didn't remember to call them back until 7PM but they were here within an hour and had it fixed. I could not have been happier. But before that, the last time I tried to submit a claim, I stayed on hold for 45 minutes before I gave up and I had so many issues. They were changing to a new system and now, everything is fine.

A few months after we had bought our house, the dishwasher stopped working and started leaking. I went online and filed a claim with American Home Shield. It was easy and straightforward. They sent out a repairman. He looked at it and figured out what was wrong. They tried to find parts for it, however, the dishwasher was old and the manufacturer no longer made parts for it. After that they determined that a new dishwasher was needed. They walked me through that process, got the right one and installed it. It has been working great and is more efficient than the original one that we had. There were two contractors that they sent. The first one was a nice guy. He seemed to be very knowledgeable about what he was doing. The second guy was a little bit younger, but still knew what he was doing. He smelled a little bit but that didn't bother me that much. Working with Home Shield has been easy.

American Home Shield gives me peace of mind and the monthly fee is not so high. When something needs a repair, they send someone. Nowadays, you don’t know if the ones you find are trustworthy. With AHS, you don’t have to worry if it is the right quote or if you're overpaying because the contractors are the ones that got approved for the job. It makes my life a little easier because I don’t know everything about the house. Recently, the shower was making really sharp screaming noises. I made a phone call to AHS and they were professional. Also, the contractors seemed very knowledgeable. There were two guys, and one could not speak English well while the other younger guy could. Other than that, they got the job done and now the shower is working well. Now I don’t have to worry every time my son goes to the shower as the noise was really bothersome. I’m satisfied with AHS and I will refer others to have their service.

I went online to file a claim to American Home Shield and their site was very easy to use, very intuitive, and straightforward. The guy who came to do the repair was right on time and he was super nice. He was phenomenal and went above and beyond. Everything was done exactly to a tee and everything has been fixed. I couldn't be happier with the excellent experience.

We had a crack in the toilet and the sink. And the contractor came two days after the claim was submitted. He made an assessment, submitted the pictures to American Home Shield and then they replaced the toilet two days later. It was very quick. My first experience with AHS was terrible, though, because of one of the techs who was sent out. But then, the second one has been fantastic. My mom has always used AHS as well and it’s been great. We’ll definitely recommend AHS. However, we live in El Centro so the people that they send out to houses is limited and it does affect the service.

Our pipe burst and had been leaking over a week ago. It happened on an early Saturday morning and American Home Shield called it an emergency call. But we couldn’t get anybody to fix it until Thursday. We talked to AHS but they seemed like the claim wasn’t an emergency. We didn’t get a callback or received any communication stating that no one picked up the order. My husband had to call and reach out to them to see what was going on.

Our dishwasher was making a really loud noise. I submitted a claim online and the process was easy. The contractor who came out was great and very informative. He got the repair done at once and the dishwasher has been good since the repair. And he told us to give them a call if we have any more problems. American Home Shield is definitely worth it.

My microwave and dishwasher broke so I called to file a claim with American Home Shield. I spoke with their rep and it was a good experience. My interactions with the contractor were fine as well. He was helpful, professional and courteous. Everything is good and working perfectly since the repairs.

I called AHS for my washing machine. They assigned a company to me and that company contacted me and set up an appointment. The contractor came and saw what was needed to be done. A part had to be ordered and it took a while to come in, but the contractor came out, put the part in, and now everything's working fine.

My dishwasher water was being backed up and I submitted a claim for it with American Home Shield online because it was easier and I’m always in front of the computer. I got a call right away within 10 minutes for scheduling the follow-up. The contractor that AHS sent was very informative and they knew what they were doing. It was a good experience. There was some issue in getting the appliance out for service though. The way it was installed previously, it was very hard to get it out of its place but since the repair, its performance has been good.

I’ve had this policy because everything eventually breaks down. I’ve been loyal to American Home Shield and I pay it every month. But I think they avoid doing a replacement because of their money. I have a home that was built 30 years ago and the contractors come and do as little as possible. They keep repairing the same burners when they should replace the whole thing and every time they come out, it’s a $75 charge. It has always been that way and I’m lucky that my things don’t break. They did replace my microwave and oven a few years back. But they had no choice because they couldn’t get parts and repair it. They couldn't buy the same model anymore. Right now my refrigerator, which is 20 years old, is starting to leak and it is definitely going to go to pot. I’ll see how they respond to that.

Our washing machine stopped working. We submitted the claim online for the first time and the washing machine was replaced. After about two weeks, the brand new washing machine just started acting weird and so we called American Home Shield and they sent Samsung out and got the problem fixed. The contractor found the problem and got it fixed. It was a great experience. I'm telling everybody I know that they should sign up with American Home Shield. We've only had them for a little more than a year now. Our house is seven years old and just all of a sudden started having different things. We've had three separate claims and they've come out and fixed them immediately. I've always resisted home warranties because I thought they're not worth the money but they are. American Home Shield has been really great to work with.

The toilet wouldn’t stop running and there was one night that it flooded my whole bathroom. It was filling up in the bowl and the water vibrated. I made it to where it won’t fill up all the way but it would still vibrate like it would feel the water was running through. And my water bill was about a $100. I submitted the claim to American Home Shield online. I found the link in the email that American Home Shield sent me monthly. I just clicked on the email and then the link to the website from there. The technicians were here right when they said they would. It was a two-hour window from 9 o’clock to 11 o’clock and they showed up at around 9:15.