American Home Shield Reviews

My sink was leaking and I filed a claim to American Home Shield. When I submit my claims, I either do it online or over the phone. If I call, someone calls me back and if I send a response online, I get a response back in a timely manner. The guy came out and told me that the sink is sitting in wrong. The sink should be on top with the marble but it was down onto the marble which was causing it to sink. I have to ask them to come out, remove my marble countertop and put the sink back in. The home is over three years old, so it's not a contractor job now unless I go to court and sue them because I purchased a home like it is and found out that it's incorrect. So at most, I can come up better by finding a repairman and having them do the repair.

My most recent claim with American Home Shield was for a part of the heater that they didn’t cover under the warranty. Submitting that claim was difficult because the lady rep on the phone couldn’t understand what part of the heater it was that was broken. She just couldn’t comprehend what was going on. The contractor looked at the broken part, took pictures of it, and left. He said he had to go and research it because he didn’t know if it was covered or not. American Home Shield called me back the next day and just left a message. They said it was a part of the heater, but the cable that controls it runs around right into the guts of the heater. It's an electronic filter that goes into the controls of the heater. I wasn’t very satisfied with that. We just left it unrepaired because it was so expensive. Except for this last claim, we've had a great experience with American Home Shield.

My experience with American Home Shield was absolutely horrendous. I sold my home on February 28th and I called AHS on the same date and told them that, and I was closing escrow as well. The gal said, "We'll cancel it March 1st 'cause you don't cancel it until it's closed in case something happens." So, that went along. Everything was fine and then we closed escrow. I ended up paying for the annual renewal for the people who bought the house. About a week ago, I got an overdue notice for $54.12. I called and I tried to explain to somebody that the bill wasn't mine, and I didn't even know why I got an overdue bill because it used to be automatically paid through my bank account.

There was something wrong with my heating system and I filed a claim for it to American Home Shield by phone. That way I could talk to someone to get the right information to make sure I'm covered for the item. The service was excellent. The contractor set up the appointment, they came out and fixed my heating system. They had to come back out because it wasn’t blowing correctly. The work was done and I'm satisfied. I would recommend American Home Shield.

My water heater was busted and I had a good experience submitting a claim to American Home Shield because they had a mechanic in the area that they sent over. The process went smoothly and the heater is fine since the repair. I recommend American Home Shield. It's a dependable company and I didn't have to spend hours on the phone. I talked to somebody and got results.

I filed a claim with American Home Shield for our microwave. I did it online and their online site was all right and easy. The contractor was fine. He was clean, very helpful, knowledgeable, and very polite. They were in and out within half an hour. It was a great experience and the appliance has been working great since they’ve been out.

Whenever I have an issue, American Home Shield sends their tech out to fix whatever. The reps at American Home Shield get right on it too. As soon as we hang up, the service tech calls me to schedule an appointment. So they all own their job. But last time, the techs had to come out four times to fix my heater. It was very cold then and I had to go a couple of days with no heat because they had to order parts or the techs didn’t fix it right. American Home Shield needs to have more than one service tech for specific tasks. If the person can't come right then, since that was on a weekend, then they should have a backup person who can come, especially when there’s really detrimental weather. Luckily, I had a fireplace and that kept my house warm. Still, that was the first time I had a problem with American Home Shield. Most of it was the tech problem too and not so much of American Home Shield.

My son has American Home Shield and he recommended it to me. Recently, I submitted an online claim to have my refrigerator's freezer section fixed. I had to set the appointment in advance because I was out of town and the contractor who came out was very good. He took care of the problem and the freezer has been working great since then.

I submitted a claim online with American Home Shield for the garbage disposal and when I went online to try to set things up, they didn’t have all the choices that I needed. They didn’t have a garbage disposal and I had to say it was a stoppage. And if you try to call directly, it's a 45-minute wait. Furthermore, I have a dispute with AHS. I have a $75 supposedly overdue account but it was not. They sent somebody out to fix something but they couldn't fix it and they said they’d come back and fix it once I got the electrical done. I got the electrical done and they sent someone else out from a different company and they said, “Well, we're not going to touch this.” Then, they got another electric company to come fix the garbage disposal that originally had it, but I got charged with $75 again.

American Home Shield is the way to go. When I called them, they sent a serviceman out and he fixed it right off. He also told me what the problem was and he was very knowledgeable. My experience with American Home Shield has been great so far. I've had other service requests and everybody I've had has been professional. The work was done in a timely manner and there has been no problem since they left. They've done a fantastic job and I appreciate them.

Our AC unit stopped working and the AHS site was pretty easy, straightforward and self-explanatory when I made the claim. Their contractor called a few minutes before he arrived and so did the company the day before and told us around what time to expect him. The contractor said he would be here around a certain time and he arrived pretty quickly. He was very professional. He took a look at the problem and kind of explained to us why we were having a problem with the AC which I thought was pretty neat. He then fixed it within less than an hour and the AC has been pretty good since. The professionals that American Home Shield chose to come out here were very friendly and responsive so we were really happy with both them and American Home Shield. It's definitely worth having AHS because I only pay the $75 for somebody to come out as opposed to having to replace the whole unit by myself.

I had an electrical claim to American Home Shield most recently. I did it over the phone and it was fine. They were polite and quick and everything's working since the repair. If anyone asks me about American Home Shield, I would tell them that they should look into it.

I submitted a claim online to American Home Shield for the electrical components that make our garage door work. Their representatives got back to me immediately saying that they had someone look after it who contacted us within a reasonable amount of time. In less than 24 hours, there was somebody here. The service was done very professionally and the contractor repaired my garage door the first day that he came. He said that if there would be any complications of any kind, I should contact American Home Shield and AHS would have them come back because there was a time limit. It so happened that the problem reoccured. So, I called and AHS and the contractor acted as promptly as they did the first time and everything became fine.

American Home Shield sent a tech who fixed my dishwasher which wasn't working. He was very polite and he knew what he was doing. The dishwasher got repaired yesterday and we get to wash the dishes in it again. And then, a couple of days ago, I got into a conversation with my friend who told me she had a bad experience with her home warranty service. I suggested that she check AHS because so far, my experience with them has been very good.

The water heater went out and I filed a claim online to American Home Shield. They have an easy website and the process was seamless. The technicians were personable. They came in, did the job and communicated with me at key points of the process. They did what they were expected to do in a timely fashion. The repairs and the replacement were done the same day. This was my second claim with Home Shield and it was way better than my first one. There was a lot of confusion and back-and-forth then, but it was more on the contractor’s end than it was with American Home Shield.

My washing machine has been broken since February 28. I'm thankful I had a spare washing machine to use. I made a claim with American Home Shield for the washing machine. I called them and left a message over the weekend. They returned my call on that Monday and the service tech was out here on Tuesday. The representatives that they send are very knowledgeable, very nice and very polite. The technician came to evaluate the situation. He looked at the washing machine, explained what was going on and how the process would work, that he would submit the request for the part to be ordered. He said that once the part came to them, someone would be back to install the part. He explained everything quite well.

The heating element of my dishwasher needed to be replaced. I called American Home Shield to file a claim and the technicians got here after a couple of days. They fixed the heating element and put in a new circuit board. They were here for 10 minutes. Since then, my dishwasher is working good. It’s good to have a warranty on a property in the first year because you don’t really know how things operate in the home. So, the warranty is valuable to have.

I called American Home Shield recently to submit a claim for the garbage disposal that had a bad bearing. It was super easy. The contractor came out, checked if they could do a repair and realized that they need to get ahold of American Home Shield to put in a replace request. The next morning, they changed it right out and away they went. The disposal is working perfectly since the repair. I would absolutely tell a friend all about American Home Shield.

The furnace wasn't working and had to be put in the box. I contacted American Home Shield over the phone to submit a claim for it, and the process was simple. While it has not always been the case, getting hold of a rep was easy that time. The representatives ask questions and they're pleasant and very knowledgeable. The contractors who came were professional and explained everything they had to do. Then somebody had to come back for the parts, so the repair took about 4 days overall, which was too many days. But the weekend was in some of those days too and they don't do anything on weekends. I'm glad it wasn't too cold. Still, they were the best contractors I've seen in a long time.

We had an HVAC claim several years ago in my mother’s home and I was extremely dissatisfied with the people from Myers Comfort Specialist that came out to service the unit. It was terrible and as I began to research them, it was astounding to see the number of negative reviews just strictly through Google reviews and even on the American Home Shield’s website. We fully understood that we have to pay for a refrigerant, but when the guy finally got there, it was dark and raining.

I live in a condo by myself and I've been with American Home Shield for a while. It’s $75 and I pay 40 some dollars a month. It’s not cheap but the warranty gives me peace of mind knowing that I can call and get somebody right away and get something fixed. It's well worth it. I usually call them when I have a claim though I sometimes I go online. After that, they assign somebody, and they call me pretty quick.

We've only had two claims from American Home Shield and the most recent one was the dishwasher. We thought it was leaking but we had an issue where the top rack was broken so that needed to be replaced. It turned out that it wasn't a leak but something that must have been obstructing it while we were using it. But we still needed the other thing fixed too. So, when they came out, they checked both things. They fixed one and there was no leak on the other. When we submitted the claim online, it was simple. We went to the online portal that they have and we picked out the issue and the brand of the dishwasher. Then, they send you a text and the contractor contacts you by phone so, it's painless and it was all automatic. In the previous case that we had, we called and spoke to someone because of the scheduling issue.

I bought the house in 2002 and the American Home Shield policy came with it. I’ve never let it lapse since then so I've had them for 16 years now and I like having them. Averaging the daily cost for the policy, I would probably do better to save my money and save up for repairs. But I like the peace of mind that comes with having it. I could just go online and tell them to fix something for me.

The plate on our toilet had rotted out on the bottom and we needed it replaced and the guys that AHS sent out came and did it. They were prompt, answered all the questions I had and did a good job. My wife submitted that claim online. But we have a preferred company to use if ever we had to do an AC work and if we submit the claim online, AHS will just assign it to whoever is next in line. Other than that, everything went well and I had recommended American Home Shield.

We were seeing leakage in our refrigerator all the time and it was looked at three times. It was connected to the ice maker and at times, it was leaking a lot more. A few minutes, it would freeze over. The water was in the back of the refrigerator area and the freezer is like a drawer at the bottom. It froze in the back and was hard to close the freezer. That was the first time that we had somebody sent by AHS out here. The second time, my husband knew what they did, but the refrigerator froze over again so he ended up taking care of it. And then, we called somebody for that. But when it continued leaking, we had somebody else in the house to look again. We continued having problems up until this last time that the guy took care of it and replaced the part. There's still some leakage but it's not anything like it was before and it’s a lot better.

The whole HVAC system was replaced back in May and I had a continual problem with it. I had three or four service calls to get that corrected. Several contractors couldn’t find the problem. I just had a contractor out here about three weeks ago and hopefully, we resolved it. So right now, this is the second or third circuit breaker that’s been replaced. And the contractor who came before put in what appears to have been a used circuit breaker. So the quality of the service sometimes is questionable.

I had some bad experiences in the past with the people that American Home Shield sent out, but lately, everything has been fine. When I had a problem with my air conditioner, I filed a claim. Then the techs called me right away, set up an appointment, and came out real quick.

AHS is a good company. I called them regarding my refrigerator and the claims representative I spoke with was concerned and said she’ll send somebody out as soon as she can. The guy that came and did the work was wonderful too.

I’ve used American Home Shield three times and recently, I submitted a claim online. It took five days before they could come out which was not good. The refrigerator’s contact or switch inside malfunctioned and fortunately, I had another fridge that we were able to use so that helped. The guy came out and he was able to diagnose it in 15 minutes and fixed it. For the dryer, he replaced a part in the back and it’s still working fine.

My Viking refrigerator's compressor went out. I submitted my claim through American Home Shield's website and it was very easy. The contractor was timely and friendly. The person was very knowledgeable and diagnosed the problem quickly. They did not fix it that day, which was a little frustrating. I had spoken with Viking and the parts were still under warranty. Then, American Home Shield tried offering me the cash instead of the repair, but I declined that.

I called American Home Shield for my washer and they did a good job. It was really quick. Their contractor came by and they were able to help me with the problem that I had. He was very knowledgeable about what he was doing and he explained to us what he had done. The contractor fixed the washer but he also told us to let it die. Our washer's very old, it's more than 12 years. It's working but it doesn't dry the clothes in on a really good spin. Nevertheless, everything went well with the service. AHS is a good company and when we call, they respond really quickly, unlike other companies where customers have to wait.

There was a leak with my air conditioner and I placed a request online with American Home Shield. They then called me pretty quickly. The contractor that they sent was very friendly, courteous and timely. He called to check the next day to make sure that things were running smoothly and when things were not running smoothly, he came back immediately to fix the problem and everything was squared away. AHS is totally worth it.

Most recently, I filed a claim for my water heater and did it online. I had a satisfactory experience with the contractor and he was able to resolve the problem. Everything has been going well since the repair. The service is normally with individuals who seem to be qualified and know what they’re doing. The payment system that AHS has in place allows me to pay upfront and it makes it easier once the service is rendered. I would recommend American Home Shield. The only thing is the AHS site needs some improvement as it does not give me the opportunity to identify more than one unit. If I have three air conditioners and I need two of them repaired because they’re broken, it doesn’t give me the ability to indicate that there is more than one unit.

I was having a trouble with some electric outlets. I called American Home Shield and my interaction with their rep was great. It took less than two hours for a technician to arrive and he was a nice young man. Everything has been fine since the repair. I would tell my friend to go for American Home Shield.

The toilet was leaking and the contractor who came out did great. Thy were on time, and fixed the problem right away, and we haven't had any issues since. They were very clean and friendly and couldn't have been better. It was a great experience, and American Home Shield works for us. They did really well and I appreciate it.

I filed a claim online for my AC and AHS was able to send out a technician the next day. He was wonderful, he knew what needed to be replaced, and he took the time to explain everything to me very clearly, which I appreciated tremendously. He had to order a part then something came up on the day he was supposed to come back and install it. I wasn't going to be home for the appointment so I had to reschedule it and it was done very easily. Within 48 hours, he came back and installed the part. My experience was fast and efficient. I also love how the AC is working since the repair and now, my bill has dropped over $100.

After I go online to submit a claim to American Home Shield, I usually get a text message then someone would call me within 24 hours and it’s been great. We had an outage in our garage and it ended up being a loose wire on one of the outlets inside. The electrician who came was here for 10 minutes and fixed it. We've really been enjoying the service from American Home Shield. It’s very efficient and they're super easy to work with. It’s very comforting to know when I moved into a new house that I can use their service if something is going wrong and get something fixed, just like in an older home.

Our washer had a leak and we filed a claim with American Home Shield for it. We were given the time when the contractors would come and they came on time. They also called before they came. The first contractor worked on the washer but it still leaked so we had another one come after a week and it was fixed on the same day.

I had a refrigerator that stopped working and cooling. It was very easy to submit the claim online and they said the contractor would contact me within a day, which they did. The technician was great and he did a good job. He was quick too. He got the fan working properly and the refrigerator works fine now. I've had good experiences with American Home Shield. They've done what they've said they were going to do.

I have things that have broken down a lot of times and I didn't have any money. I did not have a home warranty or some kind of backing, and American Home Shield came in just when I needed them. I like the convenience of using AHS. Recently my AC wasn't getting cold enough. I submitted a claim and it was fairly easy and straightforward. The technician was very knowledgeable and he knew exactly what he was talking about. He got it back up and running with no real issues or setbacks. After the repair, the AC has been running excellent. I would definitely recommend them to others.

We love AHS. We’ve had it since we’ve had a house so I would definitely recommend it. I had stoppage. I think it was because of hair in the pipes. Everything was positive when I submitted the claim. The contractor sent by American Home Shield did a good job. They’re very professional and nice.

I've used American Home Shield a few times but they didn't have anybody to work on air conditioners in our general area. It would take forever to get somebody out here. So I called the guy who lives down the road, Conley Heating and Air, to come out here and fix it but he doesn't work with the insurance stuff. My most recent claim with American Home Shield was for the heating. It would come on and I could hear it running but it never lit up. I called American Home Shield and spoke with a representative. Everything was handled just fine and the repair took 30 minutes. The contractor was professional in the way the business was conducted. I like them and I'd let them come back. They did a good job.

The faucets were all leaking in the house so I called American Home Shield and they sent someone out within a week. He stayed until it was finished and he did a good job. Now, the faucets quit leaking. AHS took care of me. They provide a good product.

We had a plumbing issue, which we submitted a claim online for with American Home Shield, and it was handled quickly. The contractor called right away and they were very responsive. It was the end of the week when I called and they came in the beginning of the next week. They were very professional, and the tech knew what he was doing and fixed the issues. We just bought this house, and it’s an older house, so it’s kind of scary. There are too many things that could go wrong. So having a warranty is very valuable. And we’ve been very pleased with our experience with American Home Shield. It’s definitely worth it. I would recommend them to other people.

American Home Shield has been great forever. They call me and they set me up for an appointment with someone. The contractor comes out and they figure out what’s going on. I was in real-estate for 30 years, and we’ve been using American Home Shield. With the advent of this kind of service, we started using different companies and found out this is who I like and they service my clients well. So, we’ve had them at this house for years and they’ve been fabulous until this year. I called because my oven stopped working and I had it repaired repeatedly through AHS. And I called and they sent me an email that said that this certain company was going to come out and contact me to make an appointment. And so, I was waiting and weeks went by and nothing.

I called and submitted a claim for my evaporative cooler. AHS sent a company out and they started checking into it. The contractors were fabulous. They went out of their way to explain and show me everything. They didn't come to rip me or AHS off. They found out that water has gotten under the coating, rushed to the metal case on it and it was beyond repair. They then ordered a new unit through AHS and as soon as it came in they called and made arrangements to come over. The then guy came out at the scheduled time. He showed where some of the wirings had dried out and crashed. He took it and charged it up. He made sure that everything was done properly. He also cleaned up everything when it was done. I’m very pleased with AHS and I've already referred them to all our neighbors.

American Home Shield has been great overall. Generally, they've been quick when I submitted claims, which I did online, and it was ninety percent easily the same day for them to give me a call and schedule. The contractors that came were very good, educated, and nice. They took the time to explain what was happening and how it happened. Typically, the performance of our appliances has been good and there have been no issues since the repairs that they've made. But in my recent claim with American Home Shield, I had a motor called a power vent that was bad and they didn’t cover it. It was on the edge of the house, on my crawl space, at the sidewall like the foundation wall. Being a consumer, I didn’t see what the difference was between that power vent and a water heater power vent that they cover. But that's okay. I'll take care of that issue.

On January 1st, my water heater went bad. I notified American Home Shield and a plumber was out two days later. The plumber said that he can replace the heater but it was not identical but American Home Shield said no. I waited nine days without hot water for AHS to ship it to Durango where I could have had one after two days that was just as comparable and was less the cost. My plumber’s assistant called and she said she was on hold for an hour and a half trying to talk to the contractor. I tried to talk to AHS and I was on hold for over an hour and 15 minutes before I got to a person to talk to. It did not make me any happier to be on hold that long.

My AC broke and I went to American Home Shield's website. This was the very first time that I had done anything with them and submitting the claim was easy. I paid the $100 deductible upfront, but they didn't charge me until after the work was completed. Everything went just like they said. Within 10 minutes of submitting the information, I received an email from AHS telling me who they assigned to me and that the company should contact me. Then, within five minutes of receiving that email, the company assigned to me called to set up an appointment for the next day. The contractors were very friendly, helpful, polite and punctual. They knew what they were doing and explained the things as they were doing it. They also explained why the condenser locked up the way it did.

All the experiences I have had with American Home Shield have been excellent. I notify either by mail, email or on the phone. The process is very smooth, very self-explanatory, and I get instant results from it. I was quickly given a response as to who was being assigned to the claim. Then, that person or entity phoned me immediately and indicated the time that they would be out. They have been out exactly as they said and they resolved every problem I had.

We had to have our AC unit replaced and the technician came out to take pictures. Were waited for him to come back and it took over 30 days for AHS to get back with us. My husband finally got in touch with the folks at AHS but every time he called, it was over an hour to get a person on the phone. Then, when they talked to him, they told him that the work order was closed. But a part had not been ordered and our AC still wasn't fixed. That was our very first experience dealing with AHS and I was not happy at all. Then, a couple of months ago, there was an issue with the ice maker in our refrigerator. A piece on there that chopped up the ice broke and the technician said the heating coil went out on it. It was a few days before he first came out because we had an appointment and he was really friendly and knowledgeable. Since the repair, we haven't had any more problems.

I had some leaking pipes under the kitchen sink. I called AHS and they acted quickly, but the plumbing company they referred us to initially did not contact me or return any of my calls until 30 days passed, which gave everything time to dry up. We went back to AHS and they sent us to somebody else that was more prompt. The second contractor got back to us within a matter of days. They were great. We had three different folks from the same company and they were great as far as customer service and being polite. However, they just couldn’t figure out what was wrong until the third person came.

I had an issue with the booster pump and the actual pool pump. I submitted a claim to American Home Shield and with the first company that was supposed to come out never did. I made four calls and scheduled four different times but they never showed up and they stopped returning my calls. So, I called American Home Shield back and asked them to please get in touch with someone else to send a technician out. Once they got in touch with the second company, the guy from there arrived out to cure the problem of both pumps and the pumps are performing great now. The tech who came out was very knowledgeable and very polite. He had everything he needed the first time he came out and he took care of everything in one trip.

It's American Home Shield's policy to give the contractor an opportunity to fix my washing machine and so this is the sixth time the same contractor has come out. They refuse to send somebody else. When I first made the call, the contractor texted me to ask what was wrong and immediately ordered a motherboard for it without even saying why. They have sent part after part and it's not being fixed.

I had water on the floor and the contractors that American Home Shield sent were phenomenal. I liked their professionalism. I would recommend AHS.

One of my AC units was not cooling off properly. I submitted a claim to American Home Shield over the phone and the repair guys who came out were very professional and on time. I was really happy with them.

The American Home Shield reps were fine and very nice and I thought I was going to get a free water heater but it turns out it was one of those things that wasn’t. The contractors had to come back to repair it and I got charged twice for the call. They had to put a reserve tank on because it’s a 64-gallon tank in this house. It’s a big house and it has one water heater. The biggest tank they could get was a 50-gallon tank. American Home Shield provided us with a reserve tank but it cost a couple hundred dollars to get that done and put back in. So, it turned out to be expensive. But sometimes insurance is that way. AHS did a good job. When I bought the policy, it was supposed to cover everything and they’re being replaced free. But over the 17 years that I’ve had it, they keep giving less and less service but I’m still paying more and more for the process.

I called American Home Shield for our broken microwave and it didn't take long to get through a rep. Then they sent somebody out to repair it. They had to do a follow up, then an electrician was called and the microwave was fixed. I'm really happy with American Home Shield and I have recommended them to my friends. They're dependable and the cost is reasonable. It's a great company.

The fan on my water heater started malfunctioning and was working intermittently. I went online and filled out the stuff. Dealing with American Home Shield's website was extremely easy. I received a call the next day and the guy showed up the next afternoon. He took a look at the problem and decided what parts he needed. Then two days later he came and replaced the parts. It was a pretty simple repair and I'm confident that everything is fine. I've had American Home Shield before on properties I've sold and bought, but this is the first time I've come to use them. It was seamless and great.

Our claim for the washing machine went really smooth. My husband submitted it to American Home Shield online and a good contractor came. At first, he said that he couldn’t see any trouble with the washing machine but I kept telling him that it would give an LE error every time we wash two loads of laundry. He then said he would replace the motor. And since then, we haven’t had a problem yet. We’re very happy. I'd recommend you go get American Home Shield warranty.

My furnace was blowing air and not warm. I submitted the claim online because I was on hold for about 30 minutes on the phone and I was at work at the time, so I didn't have time to sit there. The online thing was okay. However, there were a lot of times when some of the options don't seem to quite fit right well enough. And then, trying to call in and get somebody on the phone was impossible, so it makes it frustrating at times.

I went online to submit a claim to American Home Shield and it was really easy. I put in that the washing machine wasn't working and a couple of hours later, someone contacted me from Sears. They set an appointment and three days later, a repair person came out. He did what he needed to do and said he had to go get some parts. He left, got the parts, and came back to fix the problem. He fixed the washing machine on the same day. My experience with AHS was great. It was as advertised and they did what they said they would do.

American Home Shield has good service and they should keep doing it. My AC issue wasn't blowing hot air or cold air so the fan was just on. After I submitted a claim to American Home Shield online, an appointment was made then Chris came out, diagnosed it, and came back out later to fix it. The repair took about five days and it had something to do with the Freon that has to set for a couple of days. And so, Chris had to recheck the initial value. That's the second time he has come out to the house and he's been good both times, so I like him.

I've had a home warranty since I had the house and that's already for 20 years now. I like it. I filed a claim with American Home Shield for my AC and for the knob of my dryer recently. I tried to call them in but that didn't work so I submitted them online. The technician arrived the next day and he was very polite. Overall, the experience has been satisfactory. I would recommend AHS.

The very first time we filed a claim to American Home Shield for the microwave, it took a long process. I got over the phone and they sent all information about the service person and the company, and then the company called me a day or so later. A fellow came over to fix the problem but the next day, it broke again. Then they came about two days later and fixed it again, and then later on that day, they tested it and put water to boil. Again, it wasn't working during the night, so I called AHS. They said we had to call General Electric, who was the last company that serviced it. Then the company fixed it, and the microwave has been okay.

AHS should screen the people who they work with more carefully because we've had a couple of instances in the past where we'd get a little scared that whoever is going to come out will be crazy. A few years ago, there was a person who came when we had a plumbing call. He couldn't fix the problem so he told us that he'd come back. However, he didn't. We had to call AHS again, and they had to get somebody else to come out. Then, that person ordered parts but it never got to us. We had to pay the $75 fee again to have someone else come out and yet that person didn't have the ordered parts. So, it drew out the process.

It took several months to get our refrigerator fixed. The ice maker was not working. The contractor AHS set us up with was non-responsive for several months. He was blaming it on AHS and AHS was blaming it on him. They sent us another contractor and the same thing happened. It was 14 weeks without a refrigerator. The final contractor was very professional, but the original one was terrible. The ice maker works, but it does not produce ice as fast as it used to, which is a problem sometimes. Although we are not going to claim it again because it was such a nightmare last time, we are not really happy with it still. We have used AHS in the past and we've always been happy and satisfied. However, when we have a problem, we can never call them. It is only an online inquiry, but then we have to wait for them to respond. It's terrible and very frustrating. I would tell friends that AHS is a good company.

The ice maker in our fridge wasn't working and so we had to go and buy ice. We were just buying bottled water instead because it was a lot easier than buying ice every time we needed it. Also, our microwave was making a motor noise. I filed a single claim for those issues online through American Home Shield and the experience was really good. The contractor came out right away. He was very nice and he said that if we needed anything further, he was going to submit all the information to AHS. They can bridge the gap if we needed anything. It was really nice to have someone that was willing to be helpful if we needed more assistance. We had both of the items replaced. AHS is a great resource for people that don't have a lot of liquid funds. They do a great job of replacing any appliances or mechanicals that may need to be replaced.

I've had American Home Shield for three years now and I’ve had them for a couple of my properties. It’s easy to make a claim. I go online to do it and I get charged upfront. I like the fact that I can make my claims online without talking to anybody. Trying to get in contact with them via the phone is a nightmare. You can be on the line for hours, trying to get a live person to talk to about an issue. That’s the biggest thing.

We had outlets that weren't working. I submitted a claim for it with American Home Shield and their claims process was easy. A tech called me the same day and we had to schedule a few days out, but it was all done within a week. He had been out to my house before, so I knew him. He was pleasant, to the point and got the job done quickly. This last claim with the electrician was great but my overall experience with AHS has been very poor. Having warranty on a property is a really good idea. It’s just that American Home Shield doesn't provide very good overall customer service and doesn’t seem to care about the reputation of the people they send to your house. I cancelled my contract with them because I can do better on my own finding contractors.

When my toilet wasn't working, I submitted a claim with American Home Shield. I prefer calling over the phone and it's easy because I've been with them for 14 years. However, the first 10 years were difficult. For instance, if something went wrong with your water heater, they would tell you that it was not insured because it's a piece over or an inch over. Eventually, if you got the right person, they would repair the whole thing. But with all the complaints, they've cleaned up their act and things are different now. Nowadays, they don’t put out so many questions. They just do what they have to do and what is expected.

A friend of mine at work told me about American Home Shield. I’m single and a teacher. I don’t make a lot of money and I don’t know how to get these home repairs done. So one Saturday morning I was in bed with my iPad and I looked up all the information on American Home Shield and got the warranty. The money comes directly from my account so I don’t have to worry about mailing them a check.

I had plumbing and electrical claims submitted to American Home Shield. I did one online and with the other one, because there was two in a row, I had to verbally speak to somebody. Both ways were easy. For the plumbing, they sent out Lowe's Plumbing and they were fantastic. I'm an apartment manager and the company they sent out was who I use in my apartment. The contractor got the work done and it was exactly what we asked for. Everything has been great since the repair. American Home Shield uses quality professionals. They were recommended to me by my mom and I'm glad I listened, so I would recommend as well.

When I call American Home Shield's 1800 number, it’s 30 minutes of waiting so I usually file claims online as it’s easier that way. I understand that the computers are replacing people but there are certain things you have to talk to people about. And hold times are horrible in all aspects. But I felt very good with all the contractors that American Home Shield sent out. When we had an AC unit problem, it was handled within 30 minutes.

I had a leaky faucet and showerhead. I talked to the American Home Shield lady and told her what was going on. AHS sent somebody out but I wasn’t here. My daughter-in-law was here. She let the tech in and he was really rude. I called the AHS office. I was mad because he said he couldn’t do anything because he didn’t bring a faucet to replace it. He fixed it a little so it wouldn’t leak but he said that it needs a new faucet because it was loose. The next time he was supposed to come, I got off work early to make sure I was here. When I got here, he was here and he was acting really nice. He told me that I had to call American Home Shield and they had to re-schedule because I needed a faucet because the old one was not good.

I submitted a claim with American Home Shield online. My wife canceled and then I resubmitted it online and she canceled again because she thought that order was a little confusing. She then called back and got it submitted. She had to call back four times. When I went online, I put that the garbage disposal and the faucets were not functioning correctly or it was a clogging in the sink.

I received a phone call from one of their Social Media Department. I explained to her my issues of it taking 2 weeks to get my dryer repaired and then it having to be repaired again (for different issue) but having to pay $75 for each service call. These calls were just over 60 days apart. She apologized for it taking two weeks to repair the dryer back in January and said two weeks was too long and I should have been given other options. After having to get it repaired again she stated that our relationship (over 17 yrs) earned me a refund on the last service call. So she refunded me $75 for the last call. I told her I appreciated it and was glad that they reached out to me.

My refrigerator started showing signs of problems the day after my coverage started. The rep on the phone told me that because I had only been covered a day, “it honestly just looked bad,” insinuating I was lying about this problem. So although the coil and ice maker were shown to have normal wear and tear and be defective, which is covered, they believed it to be a pre existing condition. What?? I asked for an explanation of why they felt it was pre existing based on the technician's report or proof from the technician that it was a pre existing problem.

I have been with AHS for years and they would take care of minor, inexpensive problems. However, the one time I had a bigger issue, they sent out 4 companies over 1 year and no one could fix the problem with my washing machine not draining. In the meantime, I had dripping wet clothes that I would have to try to wring by hand then run the dryer 6-7 cycles to dry the clothes. They said I needed to put a larger load in and I explained that this happened whether the load was average or small to no avail. I asked to talk to a supervisor and no one ever called as had been promised. Then when I tried to cancel they said another department had to handle that and no one called. I had to call multiple times to even get my account closed. Also they are horribly understaffed to take claims calls--average wait time was always in excess of 1 hour!

The problem started the same day that I called American Home Shield. It was my AC. I live in Florida so when the AC goes out, I call right away. And because it was a weekend I had to pay an additional $150 more than the normal fee of $75 which was the only thing that I didn't like. The contractor was very nice. He was very informative. He came out and fixed it and did a great job. He said that the AC looks great. I needed Freon so I had to buy it. And he said that it was under warranty for 60 days. If anything else is wrong in the next 60 days, I can call and then, it will be under the same claim. My AC is wonderful since the repair. It keeps me cool.

On January 30th, my husband was sent to an emergency, and when we came home that night, the floor of the kitchen was flooded. Thanks to my neighbor, he determined that the flood was coming from the filter canister attached to our InSinkErator hot water dispenser. So, the next day, I called it in and explained to American Home Shield what the problem was and told them that the leak may have come from the hot water dispenser. And because there was so much flooding, I called in my own plumber to determine whether or not the leak was coming from the dishwasher since the dishwasher wouldn’t operate. I waited for about a week and a half, and a very nice plumber from Amazing Plumbing came out. Then he told me that the filter was not covered by AHS. The plumber was so nice that he even looked up a website as to where I could buy a filter and told me how to replace it.

We had the house rekeyed when we moved in, so I called and set it up with American Home Shield. The reps were friendly and professional and they were able to help me out fairly quickly. It was within a week of us calling that the local contractor had called and set up an appointment and then came out to actually do the work. The contractor was very quick and efficient. He's a locksmith and he knew exactly what he needed to do. He made sure that not only were the locks rekeyed but also the door locks themselves were in proper working order. And that required him to pull some of them apart and work them. He was above my expectation on the work he performed.

I used to have American Home Shield in my old house and I had them for about three years. We lapsed on the service and then now with the new house, we've had them for about a year. It's a good service and we're happy with it. When I had a pipe leak, the plumber came in and fixed it. He had to do some cutting into a beam and American Home Shield said they didn't cover that but they covered the pipe leak, which was fine.

I called American Home Shield a couple of months ago about my dryer. Their rep asked for my contract number, told me Digital Warrior will be going to come out and check it and it was going to cost me $75 for Digital Warrior to come out. Digital Warrior came out and their guy checked it. He said that they were trying to get certain parts for my dryer, but my dryer was outdated. He said he have to contact American Home Shield and let them know. About a week later, American Home Shield sent me an email stating the dryers they had and what they recommended. I chose what I wanted and let them know. Then they called me and told me that the person would be here at such time and the people they contacted called me.

I had an issue with my refrigerator and American Home Shield gave me a company that did not service this area and I couldn’t get a hold of. I had to call AHS and then they changed it to another company which was called Bay to Bay. They sent out one of their troubleshooters and he said it was one part. They ordered it, they got the part in, and they sent a kid that had to read directions on how to put things in. Then he said the refrigerator was working, but it didn’t cool down. He said in about 15 hours it would get cold, but I put ice packs in the freezer and in 12 hours, they weren’t even frozen. So, I called back AHS and they sent out the same troubleshooter again who had a hissy fit because there was stuff off the side of the refrigerator that he had to pull the refrigerator straight out but knocked everything down. He was yelling and screaming, "I can't work like this.”

The heater had stopped working and I submitted the claim online to American Home Shield. The service was done a week and a half ago but I don't feel like the heater is working like it should be. The technician said everything was fine on it and that it was good on Freon. But he basically told us to put it on emergency heat if it gets below 30 and we've never been told that before. Then yesterday, I saw some frost around the unit even though it shouldn't have been doing that because it wasn't that cold. Otherwise, the service was fine and the tech was professional.

Our oven broke and American Home Shield had a repair person come out. The first contractor that they sent was from Cirrus and they canceled the last minute and then there was no one to get a hold of to get me a new repair person. The people from Cirrus were crazy rude, which was really annoying. But the people at American Home Shield were fantastic. They were the only shining light in it. They were nice and were really free. They found another person that could come and he seemed okay. He quickly diagnosed how expensive the repair would be. So we had an oven replacement. We ordered it through AHS and they gave me an option to choose from because the oven that I had previously was not a current model.

The pilot went out of my heater and there was none that I can start. I had to have somebody knowledgeable in that area to come in and restart it for me. I filed a claim with American Home Shield over the phone and getting through to somebody was very timely. Then the people that AHS sent were excellent. They spent time getting the heater started again, explained to me what had happened, and they cleaned out some stuff. It was very enjoyable. I've been a client of AHS for close to 19 years now and I’ve made some claims in the past and everything has always been good.

The representatives from American Home Shield were pleasant and helpful when I filed a claim online. They answered all my questions and helped me because I had to change my appointment. My plumbing was leaking and it had been going on for a while. We didn't know it was leaking until we put a new toilet in. Two men came when they said they were going to come. They called me when they were on their way and it didn't take them long to do it. The guys did good and fixed the toilet. My daughter was here that time and they told her everything that was wrong with the toilet and she relayed it to me. AHS is a good investment and it’s worth it.

I got American Home Shield for my old home. A family friend told me about it and I put the plan into place later in November. Recently, there was a cracked pipe in the wall and it was leaking. It took a couple of weeks though to open this claim. The communication was bad. They’re very courteous people but to explain what we wanted and what we needed, it was not following through. We get off the phone explaining everything from A to Z and these service vendors are still showing up with no idea.

I bought my townhouse at the end of September. I called up AHS by phone and said that my heater was not working. They said that they'd send a service tech out and I had to pay a $75 deductible. I did that, they sent a person out, who then sent the information to AHS. AHS said that the part wasn't covered. I said that I don't have heat and asked how is it not covered. I had to pay the company they sent $650 to put a new zone panel so that the heat goes to different parts of the home at different times instead of all at the same time. I asked them to fix it where I didn't have to have the zone panels.

When I submit a claim online to American Home Shield, they immediately send me back a contractor's phone number. Depending on the time that I submit, I usually get a call back the next day. I had a water heater that wasn't heating and after I submitted a claim online late night, a repair person called me the next day. We scheduled then they came out and looked at it and had to order the parts. I had to wait probably another week or so for the part to come in and the gentleman came and installed it when it came in. He explained to me what he was doing and showed me exactly what the problem was, and shared with me how really it was a sensor and it doesn't work when it gets coated with guck. So, he then put a new part in there and we had no problems after that.

We have had AHS since we bought the house in October of last year. We usually submit claims online. It always seems faster that way and I hate being on hold. We were not able to get the outlets to work in our bathrooms. We had noticed the issue when we first moved into the house last fall. However, since we were not always here, we did not get to deal with it until February. The electrician who came was awesome, wonderful, and very polite. Moreover, he turned up on time. He was very patient with us and explained how the whole wiring system worked and why it had been done that way. He explained to us that the switch that controls them was actually downstairs. Now, we can use those outlets for hair dryers. I would tell friends that AHS is very responsive and the people they send turn up when they say they are going to.

I had a claim with American Home Shield for the pool. I just made a phone call and they took the information and contacted me with the service provider. Then the service provider called to ask when I wanted them out and I told them ASAP and they sent a someone out the next day. The guy was friendly and knowledgeable. He told me what was wrong, how he fixed it and how to put a little maintenance on the pool. He gave me a good service. Since the repair, the pool has been excellent. American Home Shield did a great job.

I’m extremely glad having a warranty for our home and our experience with American Home Shield has been great. Navigating their website was easy and my most recent claims, I sent them online. I sent two claims at the same time, one for plumbing and one for dishwasher issues. The technician came out quickly. With the dishwasher, however, it was over a month before I got it fixed. It was because of the company that American Home Shield selected to do the work. They had to call the company back. I called American Home Shield and in about two days I have the part installed, and then everything was perfect since.

We had a couple of electrical issues. The service was great and the contractor was great as well. However, one of the problems occurred. It was not necessarily his problem because it was electrical. The fan and light kept going off and on. When he was here, it was working. So he left and now it didn't work again. I need to have them come out. Nevertheless, I'd recommend AHS to my friends. They're fine.

We joined American Home Shield a couple of months ago and it has been fine. But before we had them, I would Google somebody and call them to get here. When they get here, they’d see if they needed to order a part and two days later, they’d call me right back to schedule. With AHS, we had one different company come out and fix our washer and that was fine. Although I find it really annoying that whoever AHS have an agreement with took forever to get the parts. It was like seven to ten days for them to get the part then they called me and I asked them when are they coming. They told me they’d be here sometime next week. It was spanning three weeks to do one repair, which was really cumbersome when I didn’t have a working washing machine.

My washing machine was making noise and it was leaking water. American Home Shield sent a guy out and he said it was fixed. He was the nastiest person I've ever met in my life. When he finished, he turned it on and it was still making a lot of noise. So I said, "No. It's not fixed. It's still making a lot of noise." He said, "It's fixed. It's fixed." And he walked out and I said, "Excuse me." But he kept walking out. So, I called AHS again and the reps were very nice and understanding. They sent out another guy and he was fairly nice. He said the washer was fixed but when we put one set of sheets in the machine, it still made noise and leaked. So, AHS sent another guy out, who was very sweet, and he said it was fixed but it wasn't fixed because I put a set of sheets in there and it started really leaking and making more noise. And so I called again and they're sending a guy out on Wednesday.

I called and put in a claim for a clogged drain and a garbage disposal that stopped working. American Home Shield sent somebody out and he was terrible. My wife told him that we've had an electrical problem before in the same area with the dishwasher to give him a heads up that it might be an electrical problem, but he didn’t even look at it. He said, "Your garbage disposal is old and rusty, so it’s a pre-existing problem. You need to replace the garbage disposal." He also told us that the corporate office told him that if the issue is a pre-existing one, he could do nothing. He also didn't fix the drain issue. AHS denied the claim and everyone I talked to kept trying to deny me. They also sent me a letter trying to explain what's not covered.

When we had a problem with my furnace, I called American Home Shield over the phone to make a claim. The interaction I had with their claims rep was very positive and she was very good. The contractor took a couple of days to come out. The rep couldn't find somebody to do it soon enough so they told me who not to call. I called somebody, and Jeff Sorick took care of it. The contractor was paid directly by AHS. My furnace now works and performs well. The only thing was the online process stinks and I cannot cancel if something doesn't work. Other than that, I've been satisfied with AHS so far and I have found having a warranty to be very valuable. We didn't build the house so we didn't know what to expect of the appliances that were there so it's been very helpful for us.

Our furnace had gone out overnight. We filed a claim online and the contractor was out here that next morning. I had to leave so, we left the door open for the technician. While I was gone, they came in and fixed it before I even got back home. I never saw anybody but it was great. It was nice to come back home to a warm house because it was really cold that day. We’ve only had to use AHS just a few times, but it has always been a really great service and it has always been handled very, very well.

The garbage disposal in my kitchen sink wasn’t coming on and was leaking. I called American Home Shield to try to resolve it and it was fairly quick. The next thing I knew, I had an appointment. Then the plumbing contractor got to the house within three days. My mom came over to the house and helped out while they did the repair, which took less than 30-minutes so it was nice and easy. My experience with AHS has been good but I have recently been thinking about the overall cost versus the overall usage that we want to because I haven't really had too many items.

I’ve been having trouble with the heat pump from our refrigerator for months. And finally, American Home Shield seems to be answering their phones quicker. It used to take an hour to get through someone on the phone. It takes two weeks for an appointment with the contractor. And the third time the tech came, he still did not fix it. Every time he comes, I have to completely empty the refrigerator overnight and let it defrost for 24 hours. This is the fourth time he came out and it’s not fixed. He has ordered the part and it takes two weeks for the part for a Samsung to come in. Then I have to schedule an appointment and it takes up to two weeks to get him to come back out. I've been dealing with this for six months.

The ceiling leaked and the leak went into the kitchen ceiling, so it broke. It was probably about a week or two ago when my wife called American Home Shield and filed the claim. So far, I haven't had anybody call to do the work. But American Home Shield has always taken care of things and what I've had to have them do, they've done well.

I had two claims with American Home Shield and I submitted them over the phone. One was for plumbing and when the tech came, I found out that it was not covered in the warranty. I had a pipe that was not connected to the house but to the foundation and the tech told me that I needed to get a gardener to have it fixed. He said that they could do it but it would cost a lot less if I got a gardener. So he didn't do anything but the kid was nice and $75 was still cheaper than if I were to call the plumber because they would've charged me a hundred and something dollars. My other claim was for my air conditioner and Amen Air came out to take care of it. I paid for both of the services done but there was a mix up in how American Home Shield billed me. I got one bill that I paid a check for and sent it in, then the other one I paid with the credit card which is what I normally do. Other than that, I love them and recommend them to everybody.

Our sink drain wasn't working and we ran water down, trying to figure out what it was. After two weeks, we gave up and filed a claim with American Home Shield online. At that time, I also called to update my payment information because when they tried to run my old credit card that I was closing out, the transaction got declined. I updated everything and they told me that it would just fill everything automatically and not to do a payment over the phone because, otherwise, I'd get billed twice. The contractors they sent did a really good job. They fixed the issue for us and we haven't had an issue with our kitchen sink since. I've told the people that I work with about American Home Shield. I have a friend who bought a fixer-upper type of house and they were really concerned about some of the stuff going on. And I told them that AHS really took care of us when we needed to get the furnace replaced in our house in Ohio.

We had flickering in the house and half the house went out. We had a private electrician out and he got us back online by working around something electrical. He also told us we needed a new panel for $350, but the home warranty covers it. American Home Shield’s call center has a ridiculously long wait time most days so I filed the claim online. But the first electrician they referred didn’t have anybody to send out. They were saying that somebody would come out 10 days later.

My electric bill was very high and certain portions in the heater were not heating. Apparently something was broken in there. I went online and then filed a claim with American Home Shield. Though I would not have preferred to do it online, I would have preferred to speak with a human being, but very quickly the system said that the reps were very backed up and that wait times experienced were longer than usual. But it turned out for the good. It was easy breezy online. I just filled it up and they got hold of me very quickly.

We have had several issues with American Home Shield to the point where I'm considering canceling. I bought the policy for our kids and I bought one for us. They were the ones that have had several claims and the worst one was their furnace went out on them in November, and they had a newborn and they live in Wisconsin. So, it was cold and it took two months for it to get resolved. That was ridiculous especially if there’s newborn. AHS told us to go buy a space heater, but we wanted the furnace to get taken care of. And so, they approved something, but they went the cheap route and it didn’t take care of the issue. The wrong part got ordered and it was not a good situation, so I was really disappointed in how American Home Shield handled it. It was also very difficult to get a hold of anyone.

Our microwave had burned out. A man showed up and he did have a problem trying to isolate the issue, but once he sorted through the wires, he was able to put in a new part. It began to function, and it's been working fine ever since. He actually had to leave once or twice to get the right part, but once he did, it worked beautifully just like it did before it blew out. It was done properly. It was perfect. The man seemed to know what he was doing. I was very pleased as I have been in the past with the people AHS recommends. And whenever I call in, everybody was extremely helpful.

We had an issue with the air handler that was leaking. I submitted the claim online and the contractor came out, diagnosed the problem and fixed it. He was a young fellow who did a nice job and he was very personable. He handled himself exceptionally well. Everything went as planned and American Home Shield was satisfactory as expected.

Having a warranty on a property is very valuable and I'd tell a friend to do it with American Home Shield. But I don’t use my AHS warranty enough and that's my bad. My latest claim was for my oven which was not igniting. Depending on my mood, I either emailed or called AHS to submit a claim for repair. The interactions I normally have with the claims reps have been fine. For my claim on the oven, the technician wanted to come within a day, but I was unable to get away from work, so we had to schedule the service call further out in the week. He came right away and we had a very nice interaction. Since the repair, the oven has been awesome in its performance.

A fan was stuck in my furnace and I submitted a claim using American Home Shield for my heating. I did it online and the website was user-friendly. All I did was pull up their website and put in my information because I had already set up my account. I just logged in and selected the appliance that I was having problems with. The technician came in after about two or three days when I set up the appointment and the interaction was fine. He was a nice gentleman and I told him what the problem was and showed him where the furnace was. He went down and took a look at it. At first, he couldn't figure out what was going on with it and he said to check everything that picked out what was going on with it. It worked for a day but then the next day, it wouldn't work in the morning so I had to call them back.

We have home warranties in our properties in Nebraska and California. We also have them in our properties in Cape Coral, Florida which we are in the process of selling, and in Pensacola, Florida which we are currently living in. We've had six different home warranty companies over the years and we believe in buying them. Among those companies, American Home Shield is by far the best and we prefer to go with them. But their warranty is not offered in some places. We also went with a different company in Cape Coral because we have a water softener there and American Home Shield doesn't cover water softeners.

There was a problem with my plumbing. When I made a service call-in to AHS, they made me go through their prompt system. I had to tell their system what I was prompted to but it didn’t fall into the guidelines, so they transferred me to a rep. I tried to file my claim online so I told the lady that I got that I was on my third day trying to get through to them and now that I've talked to her, please disregard the online request. She was all upset with me and had such an attitude.

American Home Shield is clear about what they cover and they take care of problems quickly. When our really old furnace went out, I sent American Home Shield the online form then they got ahold of the local contractor who takes care of it and sent them over. The technicians were good and very quick. They put in a new furnace within a couple of days.

I received great customer service from American Home Shield and every issue I had so far has been resolved. When I had a broken pipe, I file a claim online and their website was good and easy to navigate through. I asked if I could get expedited service and the tech came on the afternoon of the same day. He was very professional and excellent. I would recommend American Home Shield.

The service can be good if you're not in a hurry when something needs to be replaced. If you need something right away, there is red tape and then communication issues between the company and whoever is providing that service. Replacing a small hot water heater took the better part of a week-- then I was charged $75 for the visit plus $300. for installation costs that weren't included. This plus the $75. monthly fee made the transaction indefensible. When I called to cancel my contract a couple months later, which I've had for a year or more, I was informed that AHS would charge me to cancel-- $75.00. That's appalling!

My husband took out American Home Shield last June 2017 so we tried to connect them and we couldn't get no-one on the line and I stayed on the phone todays to get help but no. There was none available to help us... So now we called about a plumbing problem and still they wanted us to wait for 5 days before they could get anyone out to fix it but they don't care about the problem. I would recommend going to with the best STARK plumbing. They always on time and hesitate about coming to help. They are the best so we cancelled out with American Home Shield and we will be going back to Old Republic where they care and helps.

I had a heat pump that didn’t have any refrigerant in it and I called American Home Shield to get it looked at. We already had a separate company come out and do inspections twice a year and that’s how I found out about the issue with it. When I called American Home Shield, they said they'd have to send one of their people out. So, I paid to have their person come out and they inspected it, confirmed what the first people had said, and eventually turned in the paperwork to AHS.

I'm experiencing the third strike on American Home Shield that’s related to the compressor. The air conditioning was working fine after we purchased the house in July last year. It was when the heat was being asked to come on the heat pump and the problem has been with the heating side. The AC side has been working except where the compressor has actually failed to do either one of them so the initial consensus and diagnosis back in January was that the compressor was bad. The compressor was replaced through American Home Shield's vendor. But that compressor was determined to be a failure and they replaced it in February. The other problem was there was a delay in the time process on the first bout we waited.

We've had AHS for a month and a half and we've been thrilled with them. When the pool's heat pump needed a new motor because it had stopped working, I went online to submit the claim and the website was easy to use. The contractors they sent were all professional, on time and efficient. The heat pump is working fine now.

My pool had a noisy pump. I went online and submitted a claim with AHS. That was my first experience with them and going around their website was really easy. The tech from Watertight, the contractor they sent out, was a great communicator, professional, and knew exactly was he was doing. Then, there was an additional item that was loose which the company came out the next day for even though it was not part of the claim. They also repaired something else for free. If all my experiences had been like that, I'd be totally pleased. However, I had an awful experience last Wednesday. It started good, but it ended badly. I had a Vent-A-Hood above my stove which is the draft that sucks the air out when I’m cooking and it’s a very large piece of equipment. That had not been able to be repaired, so they replaced it, and that whole process was incredibly smooth.

When we needed our ice maker fixed, the technician that came out was very, very good. He got the job done and explained to us what was wrong and why it happened. We also had our microwave replaced a year ago, but we didn't realize back then that American Home Shield only pays for standard items. Our microwave was chrome covered, and we only got reimbursed for a white faced microwave. It was no big deal because we didn't read the fine print, but it should be right there where you can see it better. They should put that in bold print somewhere, "We replace standard items." It's not replacing what you have, it's replacing what you pay for. And what American Home Shield pays for is something different. And that's a little misleading.

There are some things that American Home Shield does well eventually but they have the worst customer service. If we need to talk to a person, we need to take a half a day off of work and we need to be prepared to be on hold and sometimes disconnected. I just discovered their Facebook page and there are a lot of comments. People feel like AHS is doing a terrible job in general. They send out contractors that don't know how to do the work or do the least amount of work. It's like getting the runaround and maybe their true motto if they were honest, like if we were in the backroom of their company where nobody is listening, "Look, just make it as difficult as possible. They'll keep paying us and they'll just stop calling us 'cause it's too much of a frustration."

The numbers on the pad of the garage door opener were coming off and when I tried to push the button, I had to hold it down to close the garage door. But the garage door wouldn’t close. And the bottom part of the door came off too. I normally type the claim in online but for some strange reason, I couldn’t sign in to my account that time so I called American Home Shield. But everything went fine with the representative. As for the contractor sent, he was very knowledgeable, polite and professional. He fixed the garage door opener in a timely manner be he told me that the bottom part of the garage door wasn't covered. That aside, everything is fine now.

My garbage disposal was leaking and I called AHS and they sent a plumber out. He put in a brand new garbage disposal that he brought with him on the same trip. Overall, it was a speedy service and very professional. I would recommend AHS to anyone looking for a home warranty.

There was a wire shortage on our garage door. When it was getting closed, it just kept going and never stopped. I submitted a claim over the phone to American Home Shield. Their representative was very nice and the contractor who went here was extremely polite, nicely dressed and proficient. He also knew what he was doing and he explained it well, and the repair took about 45 minutes. This is our first year with AHS. They are more expensive than the other one I've had before, but I have nothing to go against them. The claim submission was perfect and repair had been good, so far.

I had to have my garage door closed and working and I called American Home Shield to have someone come out and check it. The customer service reps I dealt with spoke well and took care of everything. I also had a great experience with the contractor and he cleaned up behind himself. The door is working fine now and it stopped going down and coming up. AHS should continue to do what they're doing. They're recommendable and worth investing in.

I went through the American Home Shield telephone automated service to file a claim. The phone line is too long of a hold for customer service so it forces me to do the automated or online process. But sometimes I am running or driving, and I’m calling so I can’t do all that. I don’t do much phone when I’m driving for safety reasons. I was trying to get my dryer fixed but the automated system didn’t understand the dryer as an appliance, so I never really got that through. I just bought another dryer. But for my most recent claim, the plumber and the service was great. He was on time and professional.

Our washing machine started leaking and it was not filling properly. I had a problem with the dryer, too. I called American Home Shield to let them know that I needed service. Their rep was polite and very helpful and had the appliance company who is their contractor call me to set up the time and the appointment. Everything went very smoothly and excellently. The contractor was very easy to work with. He tried to explain everything and we went over everything together to make sure there wasn’t anything that we could do for the problem.

We’ve been living here for almost two years and I’ve used American Home Shield numerous times. The companies that they send are just as nice as they are, their reps have always been very accommodating, and somebody calls me within 24 hours. When the faucet on our kitchen sink broke, I placed a call on a Sunday and there was a man here at 9:00 in the morning on Monday which was unbelievable. The contractors took care of the problem and the faucet has been great since they were here. It sounds like a lot of money to lay out every month but when we need them, they’re there and so worth every penny. It’s one of the best insurance policies I’ve ever bought. I’ve recommended them to many people and I would recommend them to everybody.

I've been using American Home Shield for less than a year and I am very pleased with the amount of time that it took them to send someone to fix my dishwasher. It had stopped working and was out of warranty with Lowe's where I bought it. I called American Home Shield to submit a claim for it and the rep was fine to speak with. Then American Home Shield sent someone out to fix my dishwasher in a couple of days. In addition, they troubleshot everything and knew what was going on, and they ordered the part before the contractor even got here. The contractor that came out was very pleasant and professional, and he made the repair and fixed my dishwasher the same day.

My AC system decided not to work for the two houses at almost the same time. I was in a panic and I almost cried that day. My friend said, “Do you have that insurance?” I said “Yeah.” Then I called American Home Shield and started the process. The rep I spoke with and the contractor who came were very good. Moreover, the contractor showed what was broken. The experience went well and I’m very happy I have AHS. As a matter of fact, I have another house and I opened another account. I have told my friend who has three or four properties here in Florida about what happened with my AC system. I said that he should get it for his properties too. He doesn't have to pay too much money but it would give him a little peace of mind.

I tried to file a claim with American Home Shield and they rejected it. They have an online system that does not work. It cancels you out when you're trying to submit a claim. So it doesn't let you to complete the process you just have to constantly go through it. The website itself has to reboot. And I actually tried in different locations -- the County Library, at work, at home and I had the same experience with each one every time.

I have a refrigerator that stopped working. I called American Home Shield on the phone and was able to speak to a rep who was courteous. The process of submitting a claim was speedy and straight to the point. American Home Shield got a contractor out to the location fast. The contractor was on time, very courteous, and professional. He diagnosed the problem quickly and wasn't in the location very long. The whole process went very well and I got a refrigerator that works now. I recommend American Home Shield.

I’ve used AHS before for a couple other things and the experience was better. The whole problem started with that crappy ASAP company. They didn't do a good job and they overpriced it. Now, I'm thinking that AHS' warranty were promises. One more shot like this and it will be spilling. Don’t do American Home Shield.

American Home Shield knew what they were talking about and took care of my claims. They put my claims in and said that they would take care of them and so far they have. I'm happy with the garage door company that they sent. Their tech was extremely nice, helpful and prompt. He gave us some hints and clues about what to look and he fixed the garage door when he was here. Also, there's one claim with the dishwasher which is finally being installed today between 2:00 and 5:00. The first time that AHS ordered the dishwasher they couldn't find the service company that they had chosen to come out and inspect it. So they had to find another service company which they finally got and they had to reorder the dishwasher which is supposed to be delivered today.

American Home Shield is a good warranty company. I submitted a claim with them for a dishwasher which I did online since it was quicker that way. One person from Sears came out and said I needed a new dishwasher, so I placed the order for it. When the dishwasher came, the contractor who was sent to install it just walked in and said he couldn't do it because it's hardwired. My uncle was there and he said that all dishwashers are hardwired. The contractor didn't even try anything. So, I called American Home Shield and they had to send someone else out a week later.

I had a lot of little things going on and I thought it was time to get them fixed. The freezer wasn't defrosting correctly, there were pieces on some of its shelves that broke off and were missing, plus, the flapper was broken on the ice maker. Then, the microwave's glass window that you can see through was broken and the dishwasher had some pieces that were knocking out. I filed a claim online with American Home Shield, which took a couple of clicks, and it was easy to do. The contractor I got was really knowledgeable and down-to-earth. I had some people come out through American Home Shield that just wanted to collect their hundred dollars but didn't fix the problem, but this guy was great. There was even one part, a silverware rack, that didn't come in but he didn't need to hold everything else up and wait for that. That part came in after he was done with all the repairs and he came back right away when it did to drop it off.

There was a leak in the house everywhere under the toilet switch. I called American Home Shield and submitted the claim. It was a great experience. They sent somebody out in two days and fixed it. The guy was there for only about 30 minutes and he did a great job. Everything is working as it should, and we have sold the house and there were no complaints. AHS is a good company.

We had a broken faucet in our kitchen and we needed to have a new one installed. Submitting the claim to American Home Shield for that was really easy. I talked to someone on the phone because I had another question for them, and they submitted the order for me. The reps were very pleasant and helpful, while the contractor was very professional. I wasn't home during the repair but my son was, so the tech took a video and it was sent to me so that I could see the faucet and see it working. The tech completed the work on the faucet so I was very happy with the service. From the time I submitted the claim to the time that the faucet was serviced, it took more than a week. It was pretty quick, and everything's working fine now.

I was getting my roof insulated and I noticed when I went up there that the emergency pan was all wet. The indoor air conditioning unit in the attic had water running out into the emergency pan. I went online to file a claim and filled out something. American Home Shield’s website is good, fast and simple. I made the claim a little over a week ago and I told AHS that the problem was doing bad but it wasn't imminent. Plus, the weather has been great around here, so the water hadn't had to run much. AHS told me immediately to shut the air conditioning off. I was not worried about it as long as the emergency pan holds it. The contractor who came was prompt. They found a hole and it was corroded and leaking. They had to order a part so they’ll be coming over next Wednesday. AHS is worthwhile and it made me feel better about having it.

The temperature of the refrigerator was fluctuating. We had a repairman come out and he replaced the part. However, about three weeks later, the freezer was thawing again so we called them back out and the repairman replaced a bunch of more parts. About a month after that, everything in my refrigerator was frozen so we called back up and the repairman filed a report saying that he can't fix it and they bought me a new one. It was a long process but American Home Shield was very acceptable. I just wished the contractor would have done more investigation and testing. He came out and was a nice guy. Maybe that's the way repairmen work today. They just replace parts and hope that it's going to be fixed. But all is good now.

American Home Shield was pretty fast. I got an appointment within a couple of days. I Yelped the contractor they gave me before that company came out and they had good Yelp reviews. And it showed when the tech got here. He was professional, was quick to figure out what was going on, and determined that the compressor wasn’t working.

We've replaced a lot of things in the house and we finally decided that we didn't want to mess with that anymore. We bought American Home Shield so that if something broke down we could have somebody else come in and try to fix it for us. I would tell friends to get them, too. One time, my dryer would no longer turn on. I would turn the knob and try to get it to turn on but was intermittent at best. It was a timer problem which was also linked to the memory or the system that tells whether or not the stuff is dry.

I have an account with American Home Shield and I filed a claim online for repair. Somebody contacted me and the contractor who came was very nice and took care of everything. It was a great experience. They had to order the part and when it came in the guys showed up and fixed it. The appliance has been performing well since it was repaired.

The heater didn’t work. I made a phone call to American Home Shield and the first two guys that they sent out didn't fix it. Each one found something wrong and thought they fixed it but they didn't. The heater would come on then it would go off or didn’t stay on. Then it kept heating and would never shut off. I called American Home Shield back and the third guy they sent figured out that it was a thermostat problem. He was really on top of it and he finally fixed it. But it was over a period of time by the time we got the repair done.

We had a claim on a dishwasher and disposal which American Home Shield took care of but not until after they had a repairman come out to look at the dishwasher three times when he changed a couple of pieces on it but it still wasn't functioning properly. I told them at that point, that I was gonna write them a letter to the warranty company, so they promptly replaced the dishwasher.

My dryer stopped working completely. I called AHS and this was the second time I had somebody out for it. When the first tech came out, he thought he fixed it. But I had to call back. The second tech took his time, looked at it, analyzed the problem, and ordered the part. When he came back and checked it, he found out that it was not all the way fixed because there was something missing and he did that, too. He was hilarious and really amazing. The unit works perfectly fine now. The light bulb is off, but who needs light on a dryer. My son left its door open all night and I don’t know where the light bulb is to change it. So far, I have used AHS four times already and I never had any issues with them. Everybody was friendly and they knew what they’re doing.

In September, my mom found out that the stove wasn’t working. American Home Shield sent somebody out from 3 Boys Appliance who just said “yeah” and then came back out with a burner. But it didn’t work and the stove’s still broken. There wasn’t good communication either. They weren’t willing to take the time to help me understand what the situation was. They should know what needs to be done and it won’t take no more than 5 minutes of their time to talk to me. I didn’t know what to do. They told me to call American Home Shield but it was impossible to talk to a live person. My mom was usually on the phone for two to three hours on hold and she did that for five days. We also sent an email but nothing much was responded to in regards to the situation. So it has not been a pleasant experience.

My recent claim experience with American Home Shield was fine. The issue was for a plumbing leak in my upstairs bathroom and it got taken care of right away. I submitted the claim over the phone and I got through to someone right away. The claim representatives were very polite. American Home Shield tried to set something up, but the contractor didn’t contact me within 24 hours. So, I had to call the contractor and the first person that I talked to was very nasty and totally uncooperative about scheduling an appointment around my time within reason, and I was really worried about that. But when I called back, I spoke with a different person who was much more cooperative about scheduling. So, it went from something that was totally impossible to, “Oh, yeah. We can do that,” and the schedule got changed.

I called AHS to submit a claim for a dishwasher repair, and their claims representative was good. They took me right in. And then, it took a week and a half for the part to get here and it was probably fixed within two weeks, max. The guy who came and fixed the dishwasher was really good. Since the repair, I have no problems with the dishwasher at all. I would recommend AHS. Having a warranty gives you peace of mind.

It got cold outside and no matter what I set the thermostat, my house stayed really cold because my heater wasn’t working. I called American Home Shield, and my interaction with their reps was nice. Everybody was great. They told me that a person from a heating and air company would call me and make an appointment. The AHS reps did that very promptly and everything was taken care of quickly. The contracting company that was sent out was wonderful and I love them. Tristan, the technician, went above and beyond, and he explained the whole system to me. I have a pretty unique furnace in my house and there's two of them. They are heat-pumps, but instead of having electric coils, when the heat gets past a certain temperature, there's actually gas as the auxiliary heat. His diagnosis was that the thermostats were just so old.

I got a call from a tenant that a faucet was not putting out water. I called American Home Shield. Their reps were good but I had to tell them the issue with a sense of urgency. The only challenging part is always getting to a real person through the phone with AHS. They prefer for you to use their website which does not work for me. When I call, I want to push the button and get a representative immediately. The rep took my information, looked me up in the system and ran me out to a vendor, then I got a call from the plumber to schedule an appointment. The plumber came out within the next 48 hours.

I had major plumbing issues that I submitted a claim for with American Home Shield. I submitted it online since getting through them by phone takes a very long time. I was not happy with the first contractors that came out. They didn’t come prepared to take care of the issue. I had water running down my basement walls and backing up from the sewer main. The guy came with an auger and no other tools. So, he couldn’t address the other issue while he was here. It took over a month to get somebody to come back here, but he didn’t fix the issue. Then they came back a third time and augered out the toilet, but it still didn’t fix the issue. They told me I needed a new toilet, so we went and got a new toilet, put the new one in and we're still having water leaks. AHS finally sent out a different company, but I'm still having plumbing issues.

I have been a policyholder for American Home Shield for a number of years. Over the past few weeks, I had a problem and they attempted to solve it. The heating in my house was not working properly and various people came out seven times to work on it but no one could fix the problem. I usually call when I submit a claim because sometimes I can request who the contractor would be if I had good luck with them before. Some of the people that came out just threw up their hands and asked me to get somebody else when they couldn't do it. That was frustrating.

The faucet handle broke in my hand. I went online to file a claim and the process was very easy. I logged in, I put the request, and I got the text message. Their text message system was great and efficient, and then the guy who came was amazing. He listened to me and it was a great experience. I’m inspired because of him. He even went out of his way. I have this improper installation warranty too so he was able to call AHS and make sure that I’m covered, and then he went on and fixed the entire system. We’re good so far, it was a good experience. I'd recommend AHS. Their claims process was smooth and very straightforward.

My electric range oven stopped working on Saturday 3/17. I placed a service call online and waited for a call from the repair shop. No one called. On Monday 3/19 I called the assigned shop and they told me that they were booked, and that no one will be able to come until the next Monday 3/26. They suggested I called AHS to find another repair shop that could come sooner. On 3/19 I called AHS and explained my urgent situation, that the repair shop told me that they would not be able to come to my house at least until Monday 3/26, and that because my electric range stopped working completely, I only had a microwave in the house to prepare my family meals, that please send somebody else.

My 78 year old mother's boiler went out a Sunday late afternoon in March. She has an American Home Shield policy that covers her boiler. She called and only got a recording with no way to even reach a real person. She reported that her furnace went out when technically it is a boiler. She spent the night very cold with temperature getting down to 50 degrees.

American Home Shield uses Greenway Home Services and this company suck. They came out and on the 2nd trip stated my wall would need to be cut for the new unit to be installed. They indicated this was not covered. The first estimate I received was $300 and later it jumped to over $1,000. I did not pay this, so Greenways left the unit on my front porch. American Home Shield did nothing to assist and they did not return my $100 service fee. My unit leaked. Since I had paid I wanted the Freon put in my current unit. They did not do that either. I contacted the BBB, they were of no assistance.

I scheduled a repair with AHS for our refrigerator because it was leaking water all over. The contractor came out today, took a look at it and assessed it. He knew what was wrong, had the parts on his truck to fix it and got it fixed. We’re happy with the repair. As long as it doesn’t leak anymore water, we’re good. This is the second time we’ve had to call AHS for a claim and we’ve been very satisfied with the service.

OMG!!! I cannot believe they have 4 stars. Maybe you have to live in a certain area to get service. For issues like plumbing and A/C you would think they could have a vendor ready to go the very next business day, but it was more like 2 to 3 business days only to come out and say the services are not covered. After getting a independent contractor out to give me a totally different diagnosis, I sent AHS the report and want to appeal the decision. I never got a callback or a reply from their resolution team. So finally after the 3rd service request they refused to cover. I canceled their services. It's crazy to had to pay for the monthly payments, services fee and ultimately, Paid for the repair out of my own Pocket anyway. BUYERS BEWARE!!!

American Home Shield has been everything I hoped it would be for me. Recently, I called them and they got me a person who could come and find out what was wrong with my smoke alarm which was beeping without cause at various times day and night. The company that came to service me has a very fine recommendation on record. The gentleman they sent was enthusiastic about making it right. The owner of the company also was extremely courteous and actually gave me his number and told me that if the alarm goes off in the middle of the night again, to call him and they will come. They came back several times until they fixed the problem. AHS has always been able to get me somebody to help. I took the advice of the real estate agent and did American Home Shield. Since then, I've had a dozen claims in five years and they never failed to send somebody to make it right.

My wife was exercising one morning and she and her girlfriend heard a noise. A couple of days later, they went back out and still heard the same noise. I have come to find out what was causing it. At this point, it has been over a year and the fan has been running continuously because I did not pay attention to it. I then called American Home Shield and they sent another team out. The second company indicated to me that the other company that came out two years ago when I had a problem with my air conditioning did not wire it up correctly.

My sinks were not draining. I did an online claim submission and it was easy and simple. I just jumped in on there, looked for plumbing and then hit the button to submit the claim. The initial contractor called and gave me an eight-hour window. I said that that didn’t work. I called back AHS and asked for a different contractor because I didn’t have eight hours to wait and miss work for a day. They obliged and the second one was great. The contractor they sent was friendly, on time and did his job. He fixed the problem and all the sinks are draining great. AHS makes me satisfied.

I’ve always submitted my claims with American Home Shield online, and then they send me an email back saying the contractor will be in touch with me, and they sure do. They arrange to come out to the house and do whatever it is that needs to be done, and they leave. I called a service call in for my swimming pool equipment and the person from Expert Pools came out. He did whatever he did and then the technician said it was all he can do at that time and I needed to call for another service call to finish the work. That’s where the problem started and I said it should be just one call because he hasn’t finished the work. I had to do another service call for him to finish the work, which he did, so I paid twice for the same thing. I felt like they wanted to get double for the same thing, and that was what they got.

I got a good initial response from American Home Shield concerning a claim I filed for our water heater. I did the claim over the phone and had a great experience with the rep. AHS was quick about getting in contact with someone that could give us an estimated time and how long it would take to get someone out. I also had some follow-up questions that were all answered satisfactorily. However, I was not entirely satisfied with the actual installation.

Our bathroom shower stick was leaking. My wife filed the claim to AHS online. The contractor came out after three days because we did it on a weekend. He just replaced the seals on the shower stick, and he was in and out really quick. American Home Shield definitely pays for itself.

I've seen several television commercials regarding home warranties and we talked with several friends who had either American Home Shield or a similar program. We thought it was a very good thing to have so we went ahead and got the protection so that in case something happens with the major appliances, we would have protection against some catastrophic bill or being without services for extended periods of time. We called American Home Shield and told them that we were having some plumbing issues. They said that they would get into contact with some of the companies that they used to fix those kinds of problems and they did. They sent out some repairmen to perform the services for us.

We had a heating issue. It was something with the furnace valve and the heat would not come on or it would come on but it would not stay on. It went on for a couple of days. I went online first and then I called AHS because there was bad weather around the country at that time, not necessarily where we were but in other places and we have a newborn infant at home. I wanted to get someone on the line to try to expedite the process and the AHS rep was very helpful. She got someone here the same day.

I had a wonderful experience with American Home Shield. We had an issue with our garage door opener. The company they sent made contact with me within the day and scheduled three days later. The tech came out to inspect it, then the company sent a group with the equipment to fix the garage door opener. From start to finish, it took two weeks to repair everything. I was satisfied.

I submitted a claim with American Home Shield for my microwave and the reps were very professional and nice. They sent me people right away. There were two people, one in training and one regular. Both were nice and they told me that the piece was no longer in stock. They said AHS would call me and give me a choice for the replacement unit. Three days after, they called me and told me about the new microwave. They also said I could check the store if I liked it and I said okay. The contractors then took the old microwave and activated the new one. Then they cleaned up when they finished the job. It was a very good experience. I have a good microwave and I like the light in it. I used to have the old one on top of my stove and it had a light but it was always dark. But now, I can see when I cook.

I'm happy with American Home Shield. I like their website that I can request service that way and it's easy. Also, the service providers are always prompt. A toilet overflowed and then the contractor came out. They were very pleasant and efficient, and so far the toilet has been fine.

The air-conditioner heating unit wasn't working and I had three different companies come in for that. The first one was two guys that didn't have a clue what they were doing and had no clue what was wrong. They said that they would get back to me but I didn't hear from them. The second company had somebody come out who said right away what the issue was and he was going to order the part but I never heard from him again. When I tried to call, there was no answer and they didn't call me back. If they can't find the part, if they don't know what to do, that's one thing. But at least answer my calls or call me back. The third company was great. Their tech went right to work. He couldn't get the part because the machine was obsolete, so he worked with American Home Shield to get us a brand new unit.

American Home Shield's service was fine and they were pretty prompt. The most recent experience we had was a claim for a leak under our kitchen sink but the problems weren’t necessarily found by the plumber. Water was getting in and ruining our floor, and I don’t know why the leak wasn’t leaking anymore once he got there. We ran the sink and the water was not draining all over the place like it initially did when we needed them. But, they told me that if the problem that we saw persisted, we had 60 days to call them back and they can come out without charging us again. There was one other claim that I had submitted online, and it was for the air conditioner at the time. No one ever got back to us. Other than us being perturbed by it, it was unprofessional. We never received any kind of follow-up, whether it was email or a phone call from the company that was supposed to handle our claim.

An entire wall panel had gone out as far as the electricity was concerned. The switch plates and the electricity plugs were not working. I submitted the claim to American Home Shield online, and it was very easy to go through the process. They responded immediately with the name of the company that would be taking care of it. The contracting company that AHS sent out was very professional and completely on time. They came in and got the situation resolved very quickly. They took about two and a half hours to figure out what was going on and to correct it. According to them, there was some wiring problem that caused the wall panel to go out. Then they walked me through and explained what was taking place and what they had done to rectify it. It was a very good experience, and I would definitely recommend American Home Shield.

I love American Home Shield but every time I call them, I can never get ahold of a single person. There's a voicemail thing and I can submit a claim that way but it's just impossible to get ahold of an actual person if I want to inquire about something. It's great though if I just want to call in a claim. But, all the contractors have been great. When my heater wasn't working, I called American Home Shield to file a claim and the contractors came out, tested it, played around with it a little bit and got it to work. American Home Shield has worked great for me and I would definitely recommend them.

American Home Shield's website is fine and the claims process has met my expectations. I submitted an online claim for the plumbing issues that I had been having. The contractor came out to do some work but there were still some issues after they left, so when I called back in, the same ticket was opened. The problem was something unrelated to that, but we didn’t know what they were here to do. We just knew we were having problems. The plumber said he knew what the problem was and he could fix it but he couldn't at that time because it was not on the ticket. It seemed a little bit unproductive for everyone. And I was paying for them to come, and it took five days for them to come.

A renter called me about a water leak and I submitted a claim to American Home Shield online. I also pay them online so I don’t have to be there. But I called the plumbing company the next morning to be sure they had received the service request and they came real fast. I also had a claim for an air conditioner and the people who came for that were very good. I've always had positive interactions with the technicians and I can only give them praise. But Trust Plumbing and the air conditioning company from Diboll especially have been outstanding. The service I have gotten from American Home Shield on the rentals have been very good and I would recommend them. Also, I need to call them because I want to take this on my own house too.

When I filed the claim online to American Home Shield for my microwave and refrigerator, navigating their website was easy. It took a couple of days for the technician to get here because of my work schedule but he was very good, informative and he told me what he was going to do. Since then, the appliances have been wonderful and the customer service was great.

My appliance wasn’t cooling correctly so I called AHS to let them know and they got me scheduled. The contractor they sent out was great. He was very informative and he was able to fix things that weren’t fixed by the previous company that was sent out. He was more knowledgeable about what our problem was. The appliance has been good since the repair.

American Home Shield is reliable and professional. There was a leak not coming from outside the house but inside the house and I couldn’t identify. Submitting the claim went very quick and I was contacted within two days. There was one thing that I had to change in the toilet that was making the water run all the time. It was fixed right away and so my water bill came up normal the next month.

I went to work one day, everything was fine when I left, and my son was at home. He woke up and when he went into the bathroom, the toilet wouldn’t flush. He looked in his tub. His tub was full of dirty water. He also went into my bathroom and it was the same thing. Apparently, the system had everything backed up into the house. My first thought was that it was plumbing and it should be covered under American Home Shield, so I called them and I was connected right away. I told the rep exactly what was happening and she told me exactly what was covered and what wasn’t. She was fantastic and very knowledgeable. Then she said, “I will get somebody out there as soon as possible.” And sure enough, within two hours somebody was at the house.

I’ve had American Home Shield for a couple of years but I didn’t renew for a certain time then I went back so I've been with them for about ten years. I normally file a claim over the phone and they send somebody out within 24 hours but it’s the same company. AHS doesn’t have as many technicians in the area. The person I talked to was nice, but she put me on hold for a long time, 35-40 minutes, to find someone. It was cold that time and everybody was busy. If they have ten companies, then maybe somebody would not be busy.

Our air-conditioner was acting up and I submitted a claim with American Home Shield online. The website was fine and technicians got out the same day. They were great and the performance of the appliance has been great as well since the repair. They made it better but we needed to prey on because it’s not blowing right now. American Home Shield is worth it and I would recommend them. They have saved me from calling repair company and the two times I’ve used American Home Shield, they’ve been great.