American Home Shield Reviews

American Home Shield's reps have always been great when I submit my claims with them on the phone. Recently, I filed a claim for my refrigerator and washer. The contractor who came out to fix the washer seemed really nice and it has been working great since the repair. American Home Shield had to send somebody else to work on my refrigerator and I'm still waiting for them to come back out and put the parts on it. So far, I only had one trouble with one contractor and I told AHS that I didn’t want to deal with that company. So now I’m not having problems anymore, especially in getting stuff done.

American Home Shield has been very helpful. Every time I call, they've had somebody come on out and do a good job. The latest claim I filed was for my heater that had a shortage. I left a voicemail and then they gave me a call back over the weekend and got the plumber out immediately. The contractor was friendly and let me know if everything was going to be okay. I felt like if there had been a problem about anything, they would have communicated with me. The way they conducted everything else went well. And now, the heater is working beautifully. The contractor left me a card, which made me feel good. And I was holding on to their card just in case anything goes wrong, so I can give them a direct call. I also had my dishwasher and dryer fixed. I called American Home Shield and they had somebody come out and provide a good service. I would definitely give them a good referral.

We recently had two claims with American Home Shield. We had a water heater that was giving us trouble and I filed a claim on the phone. It was late in the evening and we enjoyed the conversation with the rep. We encountered a very pleasant young lady, and the process went very smoothly. The technicians that came out were awesome. They were knowledgeable about the product, very courteous, and professional. They were very careful with and respectful of our furniture and carpeting and everything in the house. They were also clean and they left the house in the order that they found it. I was very impressed, and I would use them again in a heartbeat.

Our heat pump was not working efficiently so we called American Home Shield to check our outside unit. I filed the claim over the phone and it was very easy. It took less than five minutes. I told the rep the problem then she gave me the company’s info and their telephone number. She also gave me my claim number. Within 72 hours, the contractor came out and fixed the problem in less than 15 minutes. He was professional. It was nice since he even called me on the phone and told me to set my thermostat to emergency heating until he could get out and fix it because it was cold. The heat pump has been perfectly fine since the repair. I’m super pleased with my experience with American Home Shield. I’m considering on renewing our warranty with them for next year. With how easy everything was, I’d definitely say something to a friend or family member about AHS.

I got AHS for a little over a year. My furnace went out and they had someone come out and fix it. Submitting the claim was easy and it’s great. I usually submit it online and it was simple. My experience with the contractor was great. The contractor called me at 9 o’clock the next morning and the guy was only there for 20 minutes. He pulled the part out that was broken and replaced it. It wasn’t a bit of inconvenience for me. Since the repair, the furnace has been running better than ever. Overall, I received great service and I recommend AHS to everybody. They are definitely the best and cheapest way to go for home repairs.

I had claims with American Home Shield for our stove top, our oven and we had a heater problem too. I submitted the claims online and the website was fine. The technician called the next day or two and was out there a couple of days later. My stove works fine but I'm still waiting for an oven door. They decided that they would potentially rebuild the hinges. However, it's been about five weeks now and there was no contact. And, we've been out of heat for about a week and a half now.

American Home Shield changed up their policies a little bit differently and they're better than they used to be. The communication part has improved and when I recently called them about our heater, their reps seemed like they were more intact. Before, there was lack of communication and they would transfer me from one person to another. They would verbally give me the phone number of the vendor that was going to come out and I had to call that vendor if they didn't call me. Now, immediately, I got a text message from the actual vendor. They let me know when their tech was going to be here and his name. I'm hoping that it's the same type of service we'd get if we need to use them again.

Our AC stopped working. It was the transformer and I had to get my thermostat replaced. I then called AHS to submit a claim and it was very easy. Total Air got in touch with me and sent a guy out the next day. They sent people twice and both times the contractors have been very friendly. They were here for an hour each time and they cleaned up after themselves. They did their job. It was a good experience. I was surprised at how easy the experience with them went. AHS is worth the monthly payment because who knows how much that would have cost us if we called somebody out there. Then, if anything else goes wrong then they can call y'all for that, too. It's definitely a good value for what you get.

I’ve had claims with AHS regarding a faucet, refrigerator and a stove vent. I submitted them on the web and overall, the experience has been okay. But the faucet has been a problem with the vendor, the repair shop that was sent out. They’ve been very non-responsive. I'm still waiting for a part and for them to finish that, and that started in September. The technician was out within about two or three days. They were polite. They just didn’t do their job.

When I purchased my home, it came with American Home Shield warranty. What people didn't tell me was that the warranty was not paid until closing calls take effect, which means, now I have to wait for some lawyer to send them the money. So, prior to AHS receiving their money, if I have any issues, they only honor one of those issues and I happened to have that situation occur. Day one, I moved into the house and something went wrong, so we called American Home Shield and they came out and fixed it. The technicians were also professional.

I called American Home Shield and told them that the air conditioner stopped working. They sent a technician and that was when it was found out that some part of the motor and cables were burned up. That was what he had to order because they didn't have any in stock and he told me that he would call me which he did. And he came back out and completed the job and I haven't had any problem since. Everything was perfect. I was with American Home Shield for a long time now and I'm pleased with the service each time I called them. They took care of me. They have a really good service. And I like their response time the most. They are really quick.

Last month, I filed a claim with AHS for my freezer and the first place that they assigned it to would not return any calls. I couldn’t even leave a message so, I contacted AHS and they immediately assigned it to another vendor who contacted me instantly. When they came out, their service was phenomenal and the freezer has been working perfectly since the repair. I filed another claim today for my washer that was broken and I assume they would be a follow up with me next week to confirm the appointment. I also hope they get the vendor to reach out to me by then. I submitted both of my claims online which was super easy to do and so far, I’ve been very pleased with AHS' service.

I am a new consumer of American Home Shield and I got a contract for each of my two homes. When I called to sign on, I got the information and the warranty started in November. I had 30 days to wait until I could call and I didn't need anything within those 30 days anyhow so that didn't bother me. But I was charged for the month of November even though I didn't have any claims and I could not have put in a claim with them. I don't think it was fair enough to pay for a contract if you're not allowed to get service on it.

I went to the computer to submit a claim for my electric heater pump to American Home Shield and the online submission process was nice. The contractors who were sent out were real nice, especially David. However, I would like to get something to see what they have done since they told me one thing, but I don’t see a thing.

When my refrigerator icemaker wasn’t working, I submitted a claim to AHS. It was a good experience and I did it by phone because when I do stuff online, I always push the wrong button and I follow a trail that I can’t get out of. The AHS representatives are friendly and efficient. And I’ve been lucky with all the contractors that AHS sent. They are professional and courteous. But AHS has been slow to respond when my air conditioner went out in the middle of the summer. I had eight house guests at that time and there was no air so it was inconvenient. It took me three weeks to get it repaired. Since the repair, the performance of the air con has been pretty good. AHS saved me because I moved into a house that has four air conditioners and within a year all four of them went out.

Last week, my heater went out and I called AHS. I'm 75 years old and it surprised that they would not supply me any plumbers that were available 24/7. That’s an important thing for long-term emergencies and people that can’t wait that long. I paid my $100 deductible with my Visa card and then they sent a plumber. He came here at the time he said he was going to come and he was good. He replaced the part in the heater and I encouraged him to come back in the spring to do a cleaning for me. But then I didn't have heat starting Friday until Tuesday, which was a really long time. It was nightmarish.

I had two problems with our toilet. One was the stoppage, and that was resolved. The other problem is a high-pitched squeal that occurs when the toilet is flushed, and that issue remains. I requested a return, and the plumber came back out and he told me that because the toilet isn’t technically broken and it operates fine, American Home Shield will not pay for any coverage for whatever it needed to resolve that problem. I’ve spoken with American Home Shield reps, and they’re a very difficult company to work with. They have preferred technicians that they like to assign because there’s a relationship in ownership between them and this other service company. But this other service company cancels calls and does not show up. It’s a constant battle almost every time to get somebody who would get out and do the job the first time.

Our electrical box had been tripped but it didn't show a trip. American Home Shield sent out a tech a couple of days after we submitted the claim, which was fine. We didn't use it a lot and we just needed to get it checked if it flashed fire. The technician found the issue and it was a tripped breaker. We went out there and it showed. I was like, "Are you serious?" He flipped it, left it there for a minute and put it back. It was the same thing we had done but it worked when he did it. He was super nice too. He asked if there was anything that I needed worked on while he was here. So far, my experience with AHS has been good.

I've been using American Home Shield since I bought my first house back in late '99. The realtor bought a policy with them as a housewarming gift. I enjoyed and liked the service. I've had it for almost 20 years now and I have a couple of different policies with them. I recently submitted a claim for one of my rental houses and another one for my residence. Both of them have been closed. At the residence, a piece of plumbing in my basement started leaking on the floor. I submitted an online claim and monitored them on my phone.

I love American Home Shield. It’s sometimes hard to get to them over the phone, but it’s okay. Also, we moved to the country and there weren't a lot of contractors that service this area. I submitted an appliance claim and it took them off a long time, and even though I told them what part was broken on it, they still came out here to look at it and then they ordered the part which wasn’t the part that was actually broken and they had to reorder. But, it’s fixed now and it's working fine.

My warranty was running out, so I needed to have American Home Shield double check my refrigerator, washer and dryer. The claim was for electrical. I called and my interaction with the rep was fine. She took the report, wrote it up, then gave me a number when she finished up. The contractor did a great job. The washer was making all noise and they also had to adjust the handle of the refrigerator. American Home Shield is a good place and a good company. Everything worked out fine and I would recommend them.

The garbage disposal went on the fritz and there was a plumbing issue. I submitted a claim online and the contractor American Home Shield sent out was outstanding, very professional, and courteous. He diagnosed the problem quickly and made sure he replaced my unit with a like quality unit which I was very happy with. He had it on his truck, so there was no wait time.

Our experience with American Home Shield last time was good, except for having to pay for the code changes. We had to have the water heater replaced and my husband submitted the claim over the phone. The contractor sent out was great and we love him. We have had a lot of trouble with our pipes in the past under the house and he took care of all those and didn't charge us extra. The first people that came out thought they were going to have to move the wall but he was able to get it in without doing that. It was a very good experience and he came out a couple of weeks later to check and make sure everything was okay. Our heater has been good since the repair and we've been very happy.

In the middle of a really bad below-freezing cold snap, I had my heat go out. I called American Home Shield and I had to wait on hold for ages. It was a terrible experience. The rep set me up with someone so I thought they would be coming out like they had put the 24-hour rush on it. This was probably 9 PM on a Thursday night. Then by 11 on Friday, I hadn’t heard from them, so I called them and they let me know that they saw contractors in my area but they didn’t see people in condo buildings. I had a long discussion that I was in a shared building and the unit was on the roof, but the rep didn’t believe me. So, they set me up with somebody else and I got the information on another contractor. The person didn’t call me, so I called them. They said they didn’t see people in my area either. This was Friday afternoon and we were about to hit the weekend.

I had a bathtub leak. I noticed it on the downstairs ceiling, which had a stain. I called AHS and their reps were very helpful and answered my questions. They sent someone out who knew his business. He checked out all the fixtures and he discovered the overflow drain was loose. He then tightened that up and he tested the tub to see if it leaked, and it didn't. Problem solved. I highly recommend AHS.

I needed to get a replacement faucet and a garbage disposal, and they were both listed on the same ticket from American Home Shield. The tech came out and replaced the garbage disposal, but he did not replace the sink faucet and he said that he would take care of it later. I called the vendor back a couple of times and they kept saying that they were going to reschedule and he was going to come back out and do that. Finally, they cancelled the order. I went to American Home Shield and reopened the order and talked to the vendor again. They cancelled it again saying that American Home Shield had not approved it. I called American Home Shield again and got it reopened.

I had an underground leak, and there was water around the tub area. It happened on New Year’s and I didn’t have water for 10 days. I submitted the claim online and I went through the menu which was kind of a pain in the butt. And once it went through, it took about two days for somebody to come here. The company that was sent out was really good to work with, but there was nothing they could do about it. The leak wasn't covered by American Home Shield, and they told me how much it was going to be. I had to do a cash out which was way more than what they would have covered. There was no way that $1,000 was enough to pay for that.

My AC unit was working for cooling but not for heating. Then I went online to submit the claim to American Home Shield. They have a very user-friendly website. AHS sent great contractors. They were very knowledgeable and very helpful. They explained what was wrong and what they were trying to do. They were very communicative and kept me posted. They called me to say that they didn’t have the part yet. But I waited two weeks before they were able to come back to get a part where normally if I were to pay for it, they would just go pick up the part. I understand it’s a warranty but it’s just not very timely.

I’m pretty good with AHS and I have recommended them to other people. I make my claims to AHS online because I have to wait for hours to get somebody on the phone. The online process is pretty easy. I have the app and I just request service and it goes through right away. But when I had a claim for my furnace where the inverter went out, I had some issues with the furnace guys. A guy broke the piece as he was putting it in and they had to reorder it and it was another week before I got it. But then something else was wrong after they finally put it in so it was two weeks before it was finally done. But despite the issues, they were very nice.

I've been trying to get the icemaker in my fridge fixed since October. AHS then sent out another company for a second opinion and the young guy who came out was really friendly. There was no animosity. Then, all of a sudden, I called in and the original company indicated that that company won't be able to do the job because they had a bad attitude. I thought, “What?” I thought I’d file a complaint with AHS verbally about that. It was ridiculous. For two months I haven't called back. I wanted to wait to see if my icemaker was working but it was still not. Only a little bit of ice comes in. I'm like, “Do I want to wait 30 minutes or 40 minutes to get through?” I'm retired, but it’s a waste of my time. So, I’m thinking about looking for another company.

I had a plumbing claim to AHS and my wife said the process of submitting it was very simple. After it was submitted, someone from American Home Shield called me. We paid $75 but it didn’t cover the issue or whatever they wanted to do. Now, I was told I’d get a call back to tell me that AHS will cover the claim which was under the plan and then the rest of the work will come out of my pocket. The guy who called me was super nice and he was the one who explained what will be covered. He explained everything terrifically.

I've submitted many claims to American Home Shield. One was for my dishwasher. Then there was an issue with the AC and the plumbing. When I called Home Shield, I had someone come out. The AC guy told me that it was a plumbing issue and then the plumbing guy said it had to do with the AC. Meanwhile, it caused a leak in my home and I had to hire an independent person to figure it out. I have submitted claims both online and via phone. But the reason we tried to do it online was that it has been almost impossible by phone because they have been really busy. Their contractors, in general, were not as knowledgeable as I would like them to be. Maybe in their mind, they fixed the problem but they didn't.

My dishwasher had an error code. I called American Home Shield and the rep was professional. She got the right person to come and look at the dishwasher. She met my needs. The contractor contacted within three days but the problem was, I was out of town. I don’t think it’s fair to punish them. It was about two weeks when they got there, but that was my fault, not theirs. When the contractor came, he told me what he was going to do. He went through the error code, which is a Bosch dishwasher. I looked at the air code and it was a drain leak. He told me that he was going to order the parts and it’s got to be pulled out and turned upside down.

My microwave oven’s door handle got trimmed off and we had an American Home Shield contractor come out to look at it. I told them that when you pull the handle, the whole handle was coming out. There was a crack in the door. But they said it was just the trims and it was only cosmetics. Within a month, we found out that the trim was actually the structure that was holding the handle on. We had to call again and I explained the problem with AHS. They said that they can send the same technician back out. But I don’t want the same guy and would have liked to have a different contractor to come out and look at it and do the evaluation.

I had a blockage in the drain in my bathroom sink so I submitted a claim with American Home Shield. I did it online and navigating their website was very easy. The contractor came after a day. He was very talkative and a tremendous person. It was a very good experience. However, he was not able to repair it. There was a further blockage and I’m still waiting to get that repaired. I’m dissatisfied. I’m not at all happy with the service as of now.

I had one of those refrigerators that dispense water and ice and it was leaking from the front and it was not making any ice. We made a call to American Home Shield and the repairman they sent did something that only worked only for a couple of days so we had to call again. I’ve paid $75 before and I had to pay $75 again. But this time it's been working properly. The guy was able to solve the problem. AHS couldn't have sent anybody better than that gentleman. He was fast, knowledgeable, efficient and very friendly. He did an excellent job and we're very happy. And I am very satisfied with how AHS worked with us on this issue.

My water faucets in all my bathrooms were leaking. There were about three of them and the valves were going bad. The company that did the repair called me within 24 hours and their tech took care of all of the faucets. He was very knowledgeable, friendly and was on point. He came in when he said he was going to be here. It took him one time to fix it. He did it right so that was great. The faucets are working perfectly since the repair. We can use restrooms now. We were down to just using the master bathroom because they were leaking so much that I had to turn the water off in the sinks so taking care of this has made a big difference.

I submitted a claim over the phone for my ceiling fan with American Home Shield and things went well. The contractors who came out were really nice and professional. However, one of the lights is still flickering in the ceiling fan. It comes on and off when it wants to.

I had a heater technician come out and take a look at some issues I was having. I submitted a claim to American Home Shield online. It was was very simple and I was contacted within a few minutes of submitting it on the actual company. They were out the same day so it was a very speedy response time. The contractor arrived when he was supposed to, communication was good, he let me know exactly what was going on, what he was doing and it was just an overall good experience. Since the repair, my heater has improved.

I had a couple of issues that led me to file a claim to American Home Shield. The chain was broken so my plumbing wasn’t flushing right. Also, hair was clogged in the shower. I submitted the claim online then the AHS rep called and set up the appointment. My experience was fine. The tech already told my husband what to do if hair gets clogged in from the girl’s shower. I've had AHS for years and it’s good when I have to use it. But the prices keep going up and there are other companies that are comparable to it. I have used AHS maybe once or twice a year and it's a lot of money just to be paying for that amount, so I'm considering another company whose service fee to come out and yearly plan are not as high.

We were going to get some vegetables out and they were soft. That was when I called American Home Shield. Everything went well when submitting the claim, as far as I’m concerned, and it was a couple of days before we called the tech. The guy that was here and fixed the refrigerator told me to put a thermometer in the freezer and make sure it was between 0 and 10. And I had an old thermometer here out on the porch so I put it in there. It has been reading between 20 and 26, but I don’t know if it’s because it's old. The tech was supposed to come back in five days or a week and check to see if the Freon is still leaking. But everything that he’s done and American Home Shield has done, has been fine.

My experience with American Home Shield has never been good with anything they have ever done for me. For six years, I've been dealing with them for the air conditioning unit that was installed when the house was new in 2004. The average life of an AC is five to seven years. When I bought the house in 2007, I knew that I was halfway through the life of the AC unit. I bought the American Home Shield warranty. And for the past five years, AHS has been patching a 14-year old system. The system has obviously reached the end of its life. But they just want to fix and try to repair it. Every start of summer, the AC doesn't work. And every time it leaks, a company shows up, patches it, then charges me $1,500 for Freon. It's been five years in a row. I keep telling AHS that with the amount of money spent on repair techs who had to keep coming here plus the Freon, I could have paid for a new system.

I've filed several claims with American Home Shield. I usually do this online and it’s very simple. You go on their website and choose what your issue is. I have talked with their reps over the phone too and my interactions with them have been good. Also, the contractors that have come out and done some work for me have done a great job. When my water heater was leaking, I called American Home Shield to file a claim for it and have it replaced. It was sitting next to the boiler, so at that point I realized that my boiler was also leaking and I recently filed a claim for that too. I would recommend American Home Shield. Our house is already 20 years old and with a house that age, it's really valuable to have that warranty.

I submitted a claim for the lint grill on my dryer. I bought the replacement online but since the machine was older I needed to replace the full kit, not just one portion of it because it didn’t fit in flush. I was able to replace that and that was fine. Then I had them service my washer and the drum which was eventually replaced. However, there was a back and forth that happened, where the technician said that it was going to be replaced but AHS was like, "No, we’re not going to replace it. The technician didn’t give a more descriptive reasoning.”

I like being to able to set the claim up online with American Home Shield. When my dishwasher wouldn’t run, I filed a claim online and the technicians that were sent out were good. They quickly resolved the issue.

I had an issue with my heating unit and I submitted a claim online to American Home Shield. The contractor got back to me on Monday as he had to order the part. Then he repaired the unit. AHS is good and I'm satisfied with the work they performed. They stick to their word and whatever they say they're going to do, they will do it.

I've filed a couple of claims with AHS over the phone. With my dishwasher, I did it online and it wasn't difficult submitting the claim there. It normally takes one to two days for a contractor to come out. They've been extremely professional, very knowledgeable, they look professional and they show their identifications. The contractors are very well-qualified.

I had a valve problem in the showers and I called American Home Shield to file a claim. They assigned a company to me and the company's rep called. My interaction with the contractor was fine. I didn't have the valve so they needed to have somebody come back again a few days later after the valve arrived. The valve was not stored locally so I ordered the valve from Kohler. It was under a lifetime guarantee and we had to wait for Kohler to ship it. Everything is fine now, however, there was a problem with the billing because they had to transfer the vendor to another person. I paid the $75 fee upfront and they were charging me $75 again so I had to call them. They said it would take about 14 business days for them to fix that problem. In the meantime, I got email and mail reminders that I was overdue and nobody likes to get overdue billing notices.

I’ve used American Home Shield for about six months now and they are much more responsive and easy to deal with than the other company that I've used in the past. When the brand new furnace igniter that had been put in about six weeks before failed, American Home Shield scheduled the repairman to come out the next day. The tech had been out to my house four times to fix the furnace and he is really personable, very professional and competent. He explained what was wrong and what he did to correct it. He was able to get the furnace fixed in about 15 minutes and so far, the furnace has been great.

I submitted a claim online with American Home Shield recently when my fridge wasn’t working and its temperature was hot. The technician changed some little part, which might have been the thermostat. The contractor sent out by American Home Shield was awesome. He came out and he brought somebody. This is the second time that he has come out to fix my fridge. I had made a claim a few different times for my fridge, but I kept cancelling it because my fridge would get warm and then it would get cold again. I told the contractor that I couldn't have the techs come out when my fridge was working or it would just be a waste of money since they would say that it was working and they wouldn’t do anything.

We have a high-efficiency furnace and it had a really strong gas odor outside. I like to talk to people so I filed a claim to American Home Shield by phone. My interaction with the rep was very good. And I’ve had good luck with most of the contractors except for the one whom we had come out for a hot water tank leak. He said it wasn’t leaking so he couldn’t do anything, but I still fill a cup up about once a week. This time, for the furnace, somebody came and he took the igniter out, cleaned it, put it back in and took care of the problem. He showed me how to do it, and it was easy. Now the furnace works like before it was fixed. It just had a bad odor outside because it wasn’t burning all the fuel up. American Home Shield's service is too expensive but it’s a lot cheaper to pay $75 than several $100 or a $1000. I recommended them to a friend and they got it. American Home Shield takes good care of you and everything’s covered. All you have to do is call.

My experience with American Home Shield has been frustrating. I had a fun conversation with another lady earlier and got cut off. Part of the problem is, when I called in for a service call to ask questions. It is usually a 30 to 45 minutes hold period. Because of that, one of my very first service call for a plumber, I did online because I was told it was easier. I have had many leaky valves, and there haven't been options online for listing multiple valves or faucets that are leaking. I did not know any better at the time so I selected faucet and whatever other plumbing issues I had.

Submitting a claim for our switch plate through American Home Shield's website was pretty easy, but it was impossible to talk to somebody live. The electrician came the next day after I put in the request and he was very professional. Since the repair, everything has been working great. I highly recommend American Home Shield. With all the things that could go wrong in the house, being with them is a wise investment.

American Home Shield has great benefits and I've had them for about four years now. I called in a claim recently when my toilet continued to run and the claims rep I talked to was professional. It took a day for a technician to come out, and he was very professional and very knowledgeable. And the toilet has been good since the repair.

I had a claim for the exhaust hood of my stove and I made my first call to AHS on November 20th. The issue kept me from being able to use my stove very much because I got to have an exhaust hood to get some of that stuff out. It was a major inconvenience. Also, every time I call AHS, I'm looking at 50 minutes to be on hold. I had to put in three different claims but once they finally sent me somebody, it went pretty smooth. It took three months and it just got fixed a couple of weeks ago. But since it was fixed, the exhaust hood has been performing great.

My washing machine got off balance and lost its feet. It was turned over at the side. So, I submitted a claim online to American Home Shield as I've done the last few times. Everything was great and I had no issues with the website. Then a contractor got a hold of me, as usual, the next day. He was very nice and he did what needed to be done. The washing machine has been working solid after his visit.

I went to American Home Shield's website to submit a claim and it was user-friendly. The contractor who came was great, very friendly, and efficient. Moreover, he addressed my needs. He let me know what was happening. The toilet did not refill and I told him that I thought it had something to do with the sink because when I ran the sink the water wouldn’t fill so, I didn’t know if there was a connection between the two. But it turned out something inside the toilet that needed to be fixed. He fixed it and since the repair, it has been good.

I can't believe this still going on from February 24th now it is March 6th. American Home Shield just called me they're not refunding my money. I have not received it they keep saying they didn't take it. I was at the bank and have proof they have not refunded the $75 either we have proof. They said there was nothing they can do about the damages to my basement because of their contractors not coming out. It was their fault their contractors were no-shows both time right way. Plumbing in Stillwater Plumbing we call it in over 30 sometimes talk to 3 supervisor got no service set for 6 days with a flooded basement. Took our money, never called us or showed, we had to end up paying out of our pockets to get someone to come here.

Six months of dealing with AHS for a simple plumbing issue has been a nightmare. Wait times of well over an hour, plumbers who don't show, and complete avoidance of any responsibility by AHS. First plumber came, said they needed a part and would be in touch. They report to AHS that the issue was fixed and promptly disappeared. After some Twitter magic, AHS finally called out a second plumber (months later). He called and scheduled an appointment, didn't show. We called and said he missed, he told us we made it up but would come out the next day. Didn't show. Rinse and repeat. Final time I call, he calls me a liar and starts yelling that he doesn't have to put up with this. Of course, he reported that the problem was fixed to AHS, so I'm sure he got paid.

We had a significantly backed-up kitchen sink. We submitted a claim to American Home Shield and the reps were just fine. The contractor who came out told us that the problem was not going to be covered and that he would have to do all this other work which would cost $250 extra. My wife, who was home, promptly sent him on his way and subsequently, AHS sent someone else back out who we requested and have dealt with before, and that individual was excellent. He was able to take care of the problem in about an hour. He was extremely knowledgeable. After the repair, the performance of the sink has been fine. AHS is a worthwhile policy to have especially in our home, and that's why we continue using it.

I had my first claim with American Home Shield and I submitted online. It was very easy. They got back to me rather quickly with the contractor company that would come out and do the repair but that individual never ended up getting a hold of me. So after about five days, they scheduled it with Sears and the tech ended up coming out within a day. He was professional and looked at the refrigerator. He figured out what the issue was, which was the thermostat. He had to order it and it was sent directly to our house. He came out again five days later, replaced the thermostat, and everything’s fine. The refrigerator has been great since the repair. I’ll use American Home Shield in the future if and when I need to, and I would recommend them. I’ve actually got one of my buddies to sign up.

I registered a claim for an air conditioning unit with American Home Shield. The contractor who came out was wonderful. He did a great job and took about half an hour to finish. However, I had a bad experience with the guy who came out to fix the ice maker. It didn't go well and that ridiculously went on for months. AHS would schedule people who didn't show up when they were scheduled to. And when the contractors did show up, they couldn't fix it because they didn't have the parts they needed. They sent this kid out once without the part and he had no idea. It was a complete waste of time having to take off work to cover that. They had to come out five times and all the problem was a stupid tube. AHS is at 50-50 with me.

My experience with American Home Shield has been awesome. When I submit a claim, they gave me follow-ups. The last claim I filed was for a heater which wasn’t working. I usually submit my claim over the internet. They’re quick to respond anytime I contact them. They gave me the contact information of who was contacting me or who the vendor was. They’re always professional. But it’s their selected vendors that I had an issue with. I submitted the claim January 22st and the first contractor came on the 23rd. It was in the cold of winter at 12 and 9-degree weather in St. Louis. The first contractor checked on the heater and did whatever they had to do. They said they had to replace it. I had to get them to stay there, so nobody had to leave work. I asked them the turnaround and they submitted whatever the work order into American Home Shield.

I've had American Home Shield for 23 years. I was always so happy with this company but now, I'm upset. One time, I called them on the phone about my circuit breaker. I have a 94-year old father and two grandchildren here and it’s too hot if we turn off the electric function. The person that I spoke with told me they won’t pay for it and that was not good. So, I got a second opinion and the person said yes to the necessary changes although not all as the breaker was from 1970, and nobody sells it. It was very hard to turn on and off, and people said it was a secondary problem.

American Home Shield's prices are too high. They need to lower their prices from $100 back to $75 again. And the people they send out sometimes suck. For us to be paying the price that we pay, we should have quality work done. When my heater went out, it was never resolved until the second man came out. And that's because I told him that he cannot leave until it's fixed. I submit my claim through their website or by calling. Their customer service reps make the appointment and that's it. The contractors just tell me what's going on and then they just leave. It seems like American Home Shield is the only company that we can go to because everybody else is crap. I will recommend nobody to American Home Shield.

During the holidays we noticed that our ceramic stovetop had a crack. I then filed a claim with AHS for it and it was a very good experience. The contractor they sent was very personable, professional, and knowledgeable. However, he was not from Amarillo and was from a small community that was 60 miles away. AHS will cost you $150 a month and in the eight months that we have had them, they have been very good for us. I would recommend them to anybody.

I called American Home Shield for my furnace claim. The contractor came out the next day and was very professional. He looked down at it and explained what the problem was. Having a home warranty is very valuable as something's going to break and it saves us in finding a reliable contractor. I'd tell others to get AHS. I was happy with their contractors. They were very diligent and fixed the problem out as quickly as they could.

My sump pump went out so I called American Home Shield and the person I talked to was courteous. The contractor who they sent was knowledgeable. He installed the sump pump safely and explained everything that was going on with it. It was a very quick response and the sump pump was excellent since the repair. They handled my situation, my only experience so far, in a timely manner which I appreciated because my basement was flooded and I was in dire need of assistance.

There were some issues with my sink and I submitted my claim with American Home Shield. One issue was for a constant drip from the sink, which I was very unhappy with. And then, the garbage disposer was also not working. I submitted the claim through their automated system, and it didn't give me many options and I was waiting on hold for 40 minutes for an actual person to describe the issue to them. So, the best option, if I wanted something quick, was to pick up the options that they had available. It was awful. They give a series to choose from and I wasn't too sure of what to pick but I still had to pay for it regardless.

My water heater was leaking. I called American Home Shield and they sent a contractor. The contractor came but the heater started leaking again. I contacted the contractor and he said that I had to call AHS again. But I couldn't call AHS directly. I had to be on hold for freaking ever. I was calling AHS in the car because I happened to be traveling. I was on hold for 45 minutes waiting for them when something fell on my phone and hung up. So I was on hold for another hour when they answered. I was one day away from that water heater warranty being voided. If I waited one more day, it still would have been covered but it would not have been covered if I had waited longer than that.

The heat pump would start up, stop then it would just go right off. At first, I thought it was because it got extremely cold in North Carolina. Then, I noticed that it was on a continuous basis so I contacted American Home Shield over the phone to describe what was going on. The rep I spoke with was upfront and asked me questions like what was going on and how long the process has been going when I first noticed it. They also asked my availability as far as time frame for people to come out.

The motor that attaches to the pump of my tub was shut and the claims process for it with American Home Shield was done a lot faster than I thought it was going to be. I filed the claim online and their website was really easy to use. The contractor came out, took a look at it and figured out that he couldn't fix it. He then put in a request which came back almost immediately approved. He went and picked up what he needed, came back and fixed it. It was 48 hours from the time I put in the claim until it was fixed and now it works great. I've been in there for about six times already.

I've been very satisfied with American Home Shield, however, my most recent experience wasn't as good as I had in the past. I've been with them for 20 years. And recently, I called regarding some issues that I was having. It took a long time to finally get somebody to come here. And when I did, the person said the service was not covered and they have to send somebody for a second opinion which took even longer. I normally file my claims online and it's been fairly easy to use their website, but it needs to have more choices when it comes to the things that one needs to get fixed. I'm not really liking the system recently, but I'd still suggest my friends to try American Home Shield out.

A1 Plumbing was good and the plumbing guy who came in was super friendly and helpful. He also explained things to me and took the time. And when I wasn’t sure one thing was working right, I contacted American Home Shield. I requested the same guy and he came out and he showed me that the sun pump problem was the way it was built. The sun well was like a shallow grave and was a three-inch hole, and the sun pump needed to be deeper in the water. He explained it all to me and that wasn’t something that was covered under the warranty because it's pre-existing. But I was able to move on that as the contractors came and got my sun pump working, and now my basement is not flooded. That's cheers to the plumber.

The sink was stopped up in the kitchen. We tried to correct that for about a week ourselves, and then we filed the claim. I called American Home Shield and the representative took the information. They told me who would be contacting us and gave me their phone number. My husband and I are divorced and I pay the Home Shield and the copays. The contractor went there and my husband said it went fine. I pay my monthly amount and my service when they go out and they fixed it. The sink is running fine.

When I have a claim for American Home Shield, I usually submit online and everything goes good. I’m persistent so I don’t usually wait for the contractors to call me. I go in, get the information, and call whoever the contractor’s gonna be and start that process because sometimes it can get to be a little slow on their end. A contractor gets to service within a day or two and they’ll usually call me and tell me if there is something going on. A recent claim I had was the problem with my washer. Its top part where one puts the soap came loose and was rattling really bad when it was going into the spin mode. Now, it's absolutely no problem.

I had a heating claim and there was one company that American Home Shield kept sending back out. I ended up with a $345 electric bill for two months in a row. Then, they sent the same company back for the third time to fix the heating unit. And when my heater started, my smoke detector went off. Apparently, the service guy wired it wrong. It wasn't nice. So I called and complained and AHS wouldn't send a different technician out. I don't want that company to come back out here. Their customer service plainly sucked. They don't know anything and can't help. I sent an e-mail to the owner of the company and someone called me. She was really good and called somebody. A guy then came out and he went through the thing with a fine-toothed comb. And he told me the back wiring was wired wrong. And ever since, I have had no problem with the heater.

We really appreciate how American Home Shield had handled our claims in the past. My experience with them and the online application has been very good, and the response time was pretty good as well. But the online system won't handle exceptions and sometimes I have trouble when I try to check or change a claim. Then I would have to call in and sit in line for an hour before a real live person comes up. They really need more techs handling calls coming in.

I would recommend American Home Shield. My wife would simply call in and submit the claim through whatever phone service they use. From there they would reach out to a local contractor or technician to do repairs and they were able to solve the problems we had. There was a time when something went wrong with our washing machine and they replaced the pump successfully.

If you’re an adult in this world who owns a car or a house, you should have some type of insurance. A fuse was blown in our AC and it wouldn’t work. We called American Home Shield to submit the claim and our interaction with the rep was good, as always. The contractor who came was very professional, did the right work and got it fixed. The timeliness of the whole claims process was fine based on the service that they're doing. If I was paying for it out of my own pocket, I would suspect that I'm still at the mercy of scheduling the contractor. I’ve already turned about three people to American Home Shield.

Having a warranty on our property is really important. It was really smart of our real estate agent to get American Home Shield for us. Their website is pretty good, straightforward and easy to navigate. AHS normally sends out technicians in less than a week after we filed the claim. One thing that would be really useful for AHS to do is for customers like us to be able to plug in who we've already used before so we could use them again because we want to be always working with the same service provider if possible.

My renters called and told me that the water heater was not working, and I filed a claim to American Home Shield. I asked my renters about AHS's service and they said the contractor came on time and everything was fixed. AHS was very quick in their responses. I have been with them for about five months now and so far, the company's good.

I called in a claim for my heater with American Home Shield the first time and the other times, I did it online and they were very quick to respond. They always send the same person who is an elderly gentleman and very friendly. He is very quick at what he does and very informative. He has been out here a few times for that and it was always something simple, so I've been very very happy with it. The heater has been working excellently since the repair. So, I've been very satisfied. They always solve whatever is going on and they're very fast about it. Being an elderly woman and with health conditions, it's very satisfying knowing I have peace of mind when I could call them.

I called my plumbing company for the drain in my tub and my toilet and they said I had to call American Home Shield. I called AHS, set up the appointment, I waited about an hour and called the company back. The claims rep was very professional as well as the contractor. The contractor went in, fixed it and explained to me what he did. I've had American Home Shield for years and I love them. It's just invaluable. It's well worth the money because it's insurance. When the repairs come, it's not a surprise. With AHS, I could avoid having to get a repair person that may try to tell me things I don't need. Also, there is an out of pocket maximum that I'm going to have to pay for the repair.

My heater stopped working, so I called American Home Shield and it was a good experience. They texted and called back and informed me who would be coming and that they would give me a call. The AHS customer service team was great. They explained everything that they were gonna do. This happened on a weekend and the contractor came on a Wednesday. He was very professional. I would hire him myself. He told me what he was gonna do, told me what was wrong and if I was doing anything wrong. He knew what he was doing. He was able to fix the heater and it did not break down after he left. The whole house is nice and warm now. It was a good experience. Having AHS is worth it. It gives me peace of mind. If something breaks down, I don't have to figure out who to call. Hopefully, they have the best people that they hire to come and fix whatever it is.

I did two claims with American Home Shield at the same time. One claim concerned the electric company. I also submitted a claim with AHS through their automated system for a problem with my heater and then I followed up when I called back. The contractor that they sent out apparently found some issues with my heater, where it wasn't heating, and they had to replace the motor, the compressor unit, and the fan blades. They got the heater fixed and it is working better now. I also spoke to the reps because I had questions regarding a letter I got from AHS saying that they're not going to be continuing our contract after this year. I've been a customer of AHS in good standing for almost 10 years now. But the rep could not give me the best in details and, as a loyal customer, I felt a little shafted by not getting continued, especially when payment was always received on time and I've never had any issues.

Here are the major points I want to voice: The wait times at AHS are very long. Their recording just permanently says "we are experiencing unusual high call volumes." AHS has my wife's name wrong and they have had it that way since the beginning. The wait times are too long for me to correct this. Also, only certain departments can correct this and they have more limited working hours. There is an extra fee on my account that I need to call about. I paid my service fee already. This fee appears to be for the follow-up visit which specifically said "no charge" and which AHS did not cover. I paid out of pocket even though the problem only existed after the first visit. I am going to fight this additional charge since I already paid out of pocket.

The water heater went out and I filed the claim to American Home Shield over the phone. They sent an AC guy first then they had to call somebody else to give him out some plumbing. However, AHS said they paid for the plumbing but I ended up paying about $600 for the plumbing myself. I could have gotten the heater out and got one myself. I was disappointed but that was okay. Then, a teller told me that they paid $100 on her warranty and they came and replaced their water heater so I’m probably going to switch to what she has. That aside, the people who came was great and everything about my experience with AHS was okay. After the repair, the water heater is working fine.

We had flooding in the house and about $15,000 worth of damage. I called American Home Shield and they didn't respond. So I’m not happy with them. I called a couple of times already and I had to wait for four hours to be able to file a claim. I was told that it would take four days for them to send a contractor out because it was Christmas time and the techs wanted to do it after the holidays. But I couldn't have all the flooding in the house for that long so I had no choice but to call somebody else.

I’m a broker and I recommend American Home Shield to all my 150 agents. Filing claims online is easy and is the best way to go because calling AHS is much more difficult. When I filed a claim for my washing machine, they were able to send a contractor out very quickly. The company, A-1 Appliance, was excellent as well. I have had them out twice for two different things and they were very responsive.

My heater wasn't putting out any heat. I filed a claim with American Home Shield and the rep helped me. She explained everything to me, so I was fine with that. Then, the contractor they sent was very respectful. He finished the job in under an hour. He had to put a part in and that fixed the unit and now everything is back to normal. The only thing I didn't like was that they surprised me with the upfront payment but I understand how they're working now so I have to deal with it. I've been with AHS for three years now and I'd recommend them to anybody who can afford to go that route.

Every time I have used American Home Shield, I have been very pleased with the people I’ve spoken with on the phone and the contractors that they've used. The reps were very courteous and they got it taken care of for me. Also, I've had several different contractors and every one of them has been very professional. The last thing they were out for was when they had to replace the hose and the sprayer on my kitchen sink. The contractor they sent was very personable. Overall, American Home Shield was a very good investment. I’d highly recommend them.

We had issues with our ceiling fans so we called AHS and had someone to come over and take a look at it. Everything was fixed and we’ve been really happy since. We submitted the claim online and we also spoke with the reps at American Home Shield. The client service was absolutely wonderful. It was to the point and we didn’t get any runaround. The technicians that came out were polite, professional and efficient. The fans are working now and we’ve got air circulation so it’s much more comfortable. We were satisfied and we would not hesitate to recommend the use or to call upon American Home Shield. Their service is efficient and worthwhile.

My air conditioning is 30 years old. About six years ago, American Home Shield came out and I applied to winterizing my house. They replaced all the working parts in that air conditioning and that's why it was working so good. However, it started leaking Freon and froze a solid sheet of ice on the outside. I got my water bill shortly after that and it was $10 more than I normally had. But then I got the bill this month and it was down $10. So the first guy used the $10 worth of water just to get the ice off outside of that air conditioner.

Our dryer had a sensor issue so we placed the service call with American Home Shield and this was the first time I tried placing a claim online. The online option to place my service call as well as being able to pay online were good. The contractors were good about setting up a time or letting us know when they were available. We had to wait a few days or so, then we found out that they had to find a part so we also had to wait for that. The tech was good about telling us what was wrong with it and what part it was. He told us that it was something that happens over time with those types of dryers. He even gave us a few pointers about cleaning the dryer vent. They were very good at communicating when the part was ready, when this would be done, and when they would be able to come back. It was a quick fix and the dryer is working now.

The last couple of times that I've used American Home Shield worked out great. They have never batted an eye to remedy the situation and with the experience that I've had, the whole system worked pretty good. When they couldn't get my dryer to work, I got a new one. Then with the recent one, I had to call back regarding my microwave. The part that they tried to fix could not be fixed so they had to replace the whole unit. They gave me the depreciated value of the unit and told me to go out and buy the unit with the cash they are attempting to give. I sent the receipt and email, and I have not heard back from them yet. They said it would take seven to 10 days so I'm just waiting.

The refrigerator was leaking and the water was running. One night I opened the freezer door of the refrigerator and it was all water and I had to throw out all my food. It was midnight so I went online to file a claim with American Home Shield. But it was bad because the first available appointment was the next week. After the next day I called them and they canceled that one and they sent me Right Refrigerated.

On the 20th of November, we placed a call to American Home Shield to report the leak of a faucet. On the 24th of November, the contracting company came and assessed the problem. Then they set the day that they were going to order the parts. This is a tenant’s place and they told the tenant that the parts would take around a week because it was Thanksgiving. I gave them $100 for the service call but they left without repairing it. Then the parts never came.

The time when American Home Shield dealt with my washing machine issue was pretty good. However, they had to send technicians about five different times, so I went about four months without a washing machine and had to go to a laundromat. But AHS finally replaced it. Before that though, they would not cover my heating air conditioning unit. So, I didn't have heat in my house for over four months. I just ended up paying out of pocket which was ridiculous. I am not satisfied because AHS always try to find a way not to cover. Do not go to American Home Shield. Go find another one because, when it comes to AC and heating, AHS does not stand by. As far as my other appliances though, the contractors that they have sent have been fine.

I thought I had a leak in the ceiling and that went on for a day before I submitted my claim to American Home Shield. I called them up and they sent somebody out. Their process was very easy and their reps were very nice. Then I spoke with the contractor on the phone and he was fantastic. But it turned out that it was not a leak and I was annoyed. He said there was no plumbing there, just condensation or humidity. I still had to pay him for his time, though, because he came out and made an assessment. Other than that, he was very nice and I would use him again in a heartbeat. All in all, I was pleased that I had American Home Shield, so I didn’t have any issue paying the money to bring their contractor out. American Home Shield gives me peace of mind and security, and I would recommend them. My parents have the AHS warranty, too and that’s how I have it.

Our furnace was acting up and we weren't sure what was going on. It was working but it was making a horrible noise. We were concerned that there was going to be a problem and it kept getting worse. When I called American Home Shield, we were assigned a heating company. They were going to come out, but then, we had a problem because this was around the holidays. We talked three weeks ahead of time to fix it because we weren't going to be home. We closed it out and I was told to call back in. Then I called in since I knew we were going to be home for the next two weeks and the lady said that she'll have my appointment set up right then and there.

Our most recent claim related to heating was an ongoing issue and it was a long process that should have never even taken place. I’m actually thinking about dropping American Home Shield because that was a very frustrating experience. The air-conditioning unit went out and it should have been replaced. I was waiting for American Home Shield but I had to almost jump through hoops to finally authorize them to replace it. I had to get one of their contractors to come out and say it was broken. It was an old unit but they kept trying to slap on parts for a unit that was too old and it finally went out because the wires were burning up and causing a safety issue. That was when they were finally able to replace it but it was a shame that it took so long for them to do that and it took so long for them to make a decision. I had to stay in a hotel for two weeks until they were able to get it taken care of.

I have been with American Home Shield for four years now and I don’t know if it’s the particular company that they send out or their own policy that they never have the parts when I have a washer or a dryer issue. They've got to order them and I work for a living so a lengthier repair is a hassle. But when I had some ice developing outside of my air conditioning unit when it was left on and the heat wasn’t working, I went online to submit the claim and it was good. I have American Home Shield so I don't have to worry about that stuff. I got a call in a reasonable amount of time and the person was nice. The guy who came out was even nicer. He was a really good guy.

My claim with American Home Shield for a plumbing issue was totally useless. They came up with some reason to get out of it, so I paid them $75 for nothing. I had a positive experience with the dryer though. I submitted the claim online and connected the payment to my credit card and everything happened, and the response time was great. Everything was automated and smooth. AHS sent a guy from AmTech who was young and inexperienced. He did not know what he was doing. The dryer was still making a different noise when he tried to convince me that it was all right. After two unsuccessful tries, one guy came out from the same contracted company and he solved the problem in five minutes. He knew exactly what the young guy did wrong. Since then, everything has been working okay. But, still, the plumbing issue was a fiasco. For $50 a month, I could save up for and get a better experience.

I called American Home Shield because I had a leak in the bathtub. The interaction I had with the rep over the phone was fine, although the contractor took a while. He had to take a handle off and had to take it with him to get a match because he had to replace something. He came back in a couple of days when he said he would so he was nice. But I wish American Home Shield had a cheaper price. I also had a situation in my Jacuzzi where the motor on the Jacuzzi went out and the plumber said that they could come out and fix it, but I had to remove the panel on the front myself. It’s a real problem right now and I’ve got to get somebody in here to do something to it.

Normally, we call American Home Shield and tell them that we have a problem. They then contact a contractor and then the contractor would call us and they tell us when they would be coming. Our lights and things kept going out and we couldn’t get it to work. This is an old house and it was supposed to have been rewired when we moved in. They did not put that on the contract and it wasn't until much later that we found out that they put in a new fuse box but did not rewire anything. Some of the contractors they've sent have been a little bit off. But the contractor they sent this time was fantastic. He knew everything and explained it. He did the work quickly and in a timely manner. Once he was done, it was never a problem again. I have recommended that people go to American Home Shield when they buy homes.

There was a plumbing issue with the faucet in the house and American Home Shield sent somebody out who fixed it, but I never received any feedback. I didn't get a call from anybody saying that the problems have been resolved. I gave Renters Warehouse American Home Shield’s phone number. The tenant calls Renters Warehouse and they handle the claims for me, but AHS also doesn't call them. I usually have to call AHS and ask if they resolved the problem. Nonetheless, AHS resolved everything satisfactorily. Also, I was solicited by another home warranty folks and they were a little bit cheaper and at a $50 call fee. I haven’t changed yet, but that's probably who I will go to.

We noticed that the spark of one of the burners on our gas range wouldn't work. We called AHS for it and they told me that I have two options. One, we go ahead and get someone out to fix it and then they’ll bill me for the $75 copay on the service and the rest of it, and I haven't heard back from them. I thought they were going to call me and set up a date or do a charge on the credit card or what. But I got their phone number and I told them I was going to call them and go through the steps and everything.

Our thermostat needed to be changed and there was a part in the attic that was dirty and had to be cleaned. I submitted a claim with American Home Shield online and they came out the next day and fixed it. Everything is now working as it should be. But the people who came out for plumbing weren't the best. Still, I've been a customer for eight years and I've only had one issue. Everybody I know that has AHS wants this too, so I tell everybody I know that I'd keep AHS.

Everything went fine when I submitted a claim online. The contractors whom I’ve used several times were good and they've been quick about getting out here. Some service providers are better than the others on promptness and getting back. The experience we've had with the AC has been good. We’ve replaced two units because it was almost cheaper to buy brand new units than it was to put Freon back in. We’ve had issues with some of the plumbing where the plumbers didn’t get out here. We had a guy the other day come out and said that the issue wasn’t covered but when I called American Home Shield, they said it’s covered. And then, we also had someone who said they were going to get a part and it has been a week. Also, we had an experience with a service provider when we first moved in which was a nightmare. They had no clue what they were doing. Overall, our experience depends on who appears for a service.

Recently I had a garage door issue and I submitted a claim for it online. The process at American Home Shield was great and it was user-friendly. The tech that came was out here twice. The first time, he replaced the receiver on this unit because the remote was not working. So, we thought that took care of the problem, but it turned out that it didn't. So, I called him back and they sent him right back out here and he replaced the circuit board and that took care of it. He was very good, helpful, friendly and informative.

I had a furnace problem recently which I submitted a claim for with American Home Shield. That process went smooth but the person they selected at first said that they weren’t able to do it and so AHS found someone else for me. The contractor then had to wait on the part and the furnace was done in two days. But since my heat went out, I had to buy some space heaters and now I’m still waiting on them to reimburse me for buying those. I haven’t heard anything from them yet but I know it takes about 6 weeks. Other than that, everything went really good.

Our pipe burst in the living room wall and it was leaking. I called American Home Shield and the rep that I dealt with was pleasant and professional. However, the first contractor that they were going to send out was very unreliable and unprofessional. AHS set us up with a different contractor very quickly and the second one they sent out was mildly reliable. He was late and very unfriendly. But at the end of the day, he did everything he was supposed to do and did a nice job. Overall, we're satisfied with AHS and have always been with our experiences. Although I did not like their choice of contractors, AHS is a good safety net for expensive repairs that need to be done.

We got a replacement dryer from American Home Shield. The agreement was eventually honored but there were a lot of hiccups along the way. First, I can't reach anybody at American Home Shield. I waited one day on the phone for two hours and 15 minutes. The other days, I only waited 45 minutes to an hour. And each time we called American Home Shield, the wait was incredibly long. I spent half of the week on the phone waiting. Second, the first delivery person who came in should have come in and have been prepared. He was supposed to install the new dryer but he said he wasn’t going to move out the old one. He also incorrectly stated to his boss that there was a gas line blocking it, although there was no gas line. It was a water meter line and it wasn't blocking the dryer because whoever installed the prior dryer got around that line without a problem. They didn't build the house around a water meter line. It was very frustrating.

The people I bought my house from included a 1 year warranty through AHS. I filed a claim due to an issue with hot water in the house. The first plumber they assigned me to never reached out to schedule an appointment. I contacted him by e-mail and phone, when I did connect with him he claimed AHS never sent him anything and asked me to forward the work order.

I have an ongoing claim with American Home Shield. We had a technician come out and take a look at my heating system. It runs off the hot water steam so the hot water plays the part of the power heating system. I turned it off from where it's supposed to be very hot, which was not a good fix. Then I was still having the problem so the technicians came back out and they diagnosed that the water heater is not suitable for that particular heating system and it needs to be the high-efficiency water heater. American Home Shield ordered the water heater then they canceled it all of a sudden because the original heating air people were not listed as plumbers, although the gentleman told me he could do it. AHS sent out a plumber but the plumber didn't know anything. I was under the impression that they're going to get the heater installed by a plumber but he never gave the report in.

One of the faucets of my tub just spun and spun and it wouldn't turn with some water. I submitted a claim with American Home Shield on the phone and it went perfectly. They sent out a young man named Ruben. He ordered the part for me and in a couple of days, got it in. He came back and he called me up before he came. He told me he was going to be here at a certain time and he was here exactly on time. He went right into my bathroom, took the part off, put the new one on and fixed the faucet for me.

I usually call American Home Shield over the phone when filing a claim and it's usually an extraordinarily long process. It's a long hold to get someone with the machine although this latest time, it wasn’t that bad of a wait. We filed a claim for our pool and we had one company that came out before and a different one the latest time. The first time we called in, the guy came, looked at the thing and left. He wrote up stuff to AHS, and then they denied the claim. He didn’t touch, measure, or fix anything. And then, I asked for a copy of what he wrote and he said that the company was going to send it to me and that I should talk to the company. I called the company four times and left messages but no one ever called back and I never got a copy.

We had a dishwasher that was not working properly so we were referred to a company in La Marque Texas by AHS. The contractor came out and diagnosed our dishwasher. The tech replaced the soap dispenser and the motherboard. He did that and it still didn't work. He came back out and figured out that the motor needed to be replaced. He ordered that, came back again, and replaced the motor. Everything seems to be fine now except during the process, the bottom of the dishwasher door got dents and was sort of leaking but they got that fixed. The experience with American Home Shield and the contractor was easy. The contractor company was just slow. The dishwasher seems to be fine now once we got the leak stopped. I've had AHS for years so I would recommend them to anybody.

American Home Shield's customer service has been great. I submitted a particular claim and everything went fine. The tech was on time. He explained to me what he did and what he found. And he did the repair in such a timely manner. It was a good service. I've used American Home Shield five times, and it was all good. I've recommended them to one of my other sisters.

I've had a couple of different experiences with American Home Shield. I had two claims on the same day and submitted the claims to them online. The first one was an icemaker issue and they referred it to a company here in Birmingham. A part was ordered and the issue was resolved within a week. The other one is still in process and I'm still waiting for it four weeks later. Yesterday, I was having an issue and called in. Whenever I speak with their reps, the interactions were fine. The rep I dealt with was pleasant to speak with and resolved the issue.

I remodeled a house and I had no idea that all of the dust would get into the ducts, so the heat went out because the ducts were dirty. I filed a claim with American Home Shield online and the contractor came the next day. It was winter so there was a need for it to be done right away. The guy got here before me and the remodel contractors were still here and they let him in. By the time I got home, he was finished and he explained to me what the problem was. Before this, I lived in a high rise for 30 years and I didn’t have things that could break. And I've never had one of these warranties before. My experience with American Home Shield was fine and I was happy. I paid my deductible and moved on. I like that fact that customers just call them and they deal with it. It's great that customers don't have to look for someone themselves, especially when moving to a new house and they don’t even know who to call.

American Home Shield did a wonderful job. They were able to address our issue the same day. We were going to close our house the next day and we were having issues with our furnace so the home shield that we had, called The Enforcer, acted immediately. The issue was addressed and we were so grateful. They did a great job. We filed the claim over the phone because we wanted action on an emergency basis. Otherwise, we would not be able to close our house the following day because of that issue. My insurance agent and his dad helped us to be able to find somebody who could help us ASAP. We have been with our agent for quite a while and he has been a wonderful Farmers Agent.

My toilet was running and I had to replace some things in it so I filed a claim with American Home Shield. I found that it was easier to do it online than over the phone since the call time was very long. I attempted to call twice and I waited for about 30 minutes then I finally hung up and put in a request online. I called the next day to ensure that the information was taken and after about 24 hours, the particular company called me. Nevertheless, the service itself was great as well as the contractor. I felt comfortable with the contractor and he explained to me what he was doing. Also, they have presented themselves very professionally every time someone has come.

We had a very good experience with American Home Shield. We had a leak issue with our refrigerator and a problem with our air conditioner. I called American Home Shield and the contractor came to my house the next day. He was very courteous and very professional. He came in, knew immediately what the problem was, and took care of it. Since the repair, everything is perfect. I would continue having a home warranty every year.

We bought a $13,000 front loader dryer and it isn't very good. We've been calling American Home Shield about it almost every year. Recently, we submitted a claim over the phone for that dryer and our interaction with their rep was fine. We know that we need some help and we have AHS for a long time now. One of the contractors that they were using was really slow and they blamed AHS. The other contractors were generally not like that and sometimes they were satisfying, too. Overall, we've been very satisfied with American Home Shield.

I filed a claim submitted to American Home Shield due to a drain pipe in the home, which had separated from an adjoining drain pipe. The drain pipe was under the home and the home is raised 2 ½ feet off the ground. What the pipe drained turned out to be a health hazard, and it took the contractor approximately four days to get here. I was surprised because he said they would call when he was on the way, and he did. And it turned out, I was the one who was way out of position to be at home when he got there. The tech had enough information that he was able to locate the leak and the pipes that had separated and was probably 75% done with the job when I was able to finally show up. He was on site for 40 minutes at most, and it was an immediate response. This was my first venture into this warranty company, and everything seems to be holding well. The claim was something that needed to be done, it got done and I’m happy with it.

Whenever I have a service problem, I call American Home Shield first then somebody calls me. I discuss what it is, then they'll have somebody from whatever company that they pick call me. And that person comes over and then fixes whatever the problem is. The only difference is, instead of me paying the man, American Home Shield just takes the money after the service call is being set.

We have a furnace and the firelight wouldn't stay lit. I submitted a claim online to American Home Shield and we had them come out three times for the same issue. On the third time, they decided that it was a different tech and he decided that it was not functioning properly so he shut everything off. So we're waiting right now with the claims process. I have only met two contractors and they have been really professionals. The one whose name was Keith did a good job.

Our heat pump messed up and I submitted a claim to AHS over the phone. I spoke with someone who assigned somebody out. I read some bad reviews about the contractor company and I called to try to get it change but they weren’t allowed to change. But the guy from the company that came on out was great and I left them a good review. He was very professional, courteous and he fixed it for like 15 minutes. Everything is still working fine since the repair. However, when I chose the option to have the $100 deductible be taken out of my account within 48 hours of the repair, it didn’t come out for a week. They had my account and they just had to do it directly. I called and I was on hold forever. I said, “Okay, I'll take it that they take it." They took it out two weeks after the repair and then I got an email stating that my account is delinquent.

I submitted claims online with American Home Shield for my refrigerator and my stove. I had to call them back as they didn't call me back timely, and then they scheduled the appointments. I had two contractors and both were great. They came out, did an assessment, figured out what needed to be done and did it. And my appliances have worked excellent since then.

My built-in dishwasher started leaking water onto the kitchen floor. So, I submitted the claim to American Home Shield and they said they would have the company that they contract with call me in a few days. The company called and they sent somebody out. He said there were two things wrong but they didn't have the part. They will get that part and he'd be back. It took a week between his first visit and the second visit. It would have been bad had I not figured out that using a different cycle on the dishwasher did not cause it to leak. So, I went ahead and continue using the dishwasher. I’m the only one in the house so I only wash dishes twice and during that, I didn’t have any leaks.

I called AHS to submit a claim for a busted pipe in my kitchen. I was very unhappy with the service I got from the first contractor they sent. They gave me a botched-up patched job and I'm still having to live with that. They didn't float the sealant like they said and they were trying to upsell me. But the last one they sent was perfect. He had to come back twice to fix the issue. The first time, he just tightened it and he thought it was fixed. But then, he came back and he put a new replacement. Now, it's working well and not leaking.

Everything works out according to plan with American Home Shield even though sometimes, contacting an actual customer service rep is kind of hard to do. When the motor went out on a fan, I filed a claim online with them and 20 minutes later, I got a call from the person who took the claim. They were super fast and they came the next day. Everything worked out fantastically and the contractor was awesome. The appliance also works perfectly fine now.

There were quite a few things that were wrong with the toilet in my guest bathroom, so I called American Home Shield and they called Hudgins Plumbing to come out. The first time I called, I got the automated system. I don't think I ever talked on the phone with a live person.

My sewer line plugged up so I filed a claim to American Home Shield. I keep their 1800 number readily available and I use Accurate Plumbing which is a good company. They’ve been here before and when the company called saying they were going to send somebody, I requested to have the plumber come out again. The company was good about sending out the person I requested to come back out, so I didn’t have to re-explain everything. He knew what was going on and we had to do some special stuff. Luckily, I had insurance on that sewer line and that sewer line had been replaced. The plumber was able to take care of my problem quickly and efficiently. The sewer line is fixed now and I’m very satisfied. AHS is good but they’re a little nitpicky about replacing the check and making sure that they can’t do something a whole lot cheaper.

I highly recommend American Home Shield. I filed a claim online and navigating their website was easy-peasy. Everything was easy to set up and I got a response right away. And the technicians were awesome. I had two different things to work on and both items were corrected that day, and I was very happy and satisfied.

A couple of weeks ago, one of my faucets was leaking. I filed a claim for it with American Home Shield online, and their contractor came and took care of the problem. I had an issue with the repair though. I went back online and stated the issue and their contractor came back and took care of it and it's been fine since. I would recommend others to look into AHS.

I have been very pleased with American Home Shield's service because their customer service is really excellent. Some leak was identified in the home that is covered under American Home Shield's warranty so I reached out to them. They arranged for someone to come and inspect the problem, and there were two separate companies that came because they wanted a second opinion. But once the report was filed with American Home Shield, I did not get any notification so I reached out to them yesterday. They were waiting for the feedback from the vendors that they used before they could contact me. But the rep also immediately called the vendor that was authorized to work on this issue, left them a message and sent them an email. Sure enough, a little later, I got a call from them saying that the work can be immediately started and the vendor also called me.

There were one more outlet and two more light fixtures that were not working in the house. I purchased this house out of foreclosure and we were discovering things all the time. And so far, every time we found something, I would get a hold of American Home Shield and their contractor would come up and fix it. Submitting the claim online had been seamless and then the contractor would call me and tell me when he would be there and we were all good to go. I would also get a phone call from the contractor when he got to the house, another call to diagnose, and then another call to tell me he was done, all in the same day.

My heater went out on a weekend and that was in winter. I called American Home Shield to make a claim and the technician they sent was here on Tuesday. Then they called me and said that according to the tech, the heat pump wasn’t worn out but was due to some other defect. It had to be worn out for them to fix it. But it was not working, so it must have been worn out. And AHS told me the only thing they could do was to send somebody else out here and I had to pay them another $75. But I didn't have money to do things like that. Then the technician called me back and told me that he could fix it if I pay him $800. We still don't have any heat and I'm really dissatisfied with AHS.

It was freezing up outside and there was an issue with my heating. I created a ticket with American Home Shield and it was easy doing it. It got assigned to a company, but I had done a recall on the ticket and then rescheduled the appointment with the company to come back and look at it. The experience was good. When the AHS contractors come, I tell them what I deployed on my fee. They then do the diagnoses and then they’ll tell me what part that needs to be ordered. Then, they will come back and do the job. Sometimes, the companies that work for AHS are good, but the people working there and those who come and do the job are not knowledgeable enough. Other times, the company itself is not good and no matter how good the person is, they’re not trying to solve the problem and they're not honest. They would say "This is not covered" and they simply try to make money. Those just small things, but they make a big task out of it.

We had AHS send a contractor come and do some plumbing work. However, it was very difficult to get through their call system to make an appointment. They said that one could go online and make an appointment but it was very difficult to deal with because I had three problems and had to document each one. It wasn’t like you could call them and say, "I have some plumbing issues I need you to come out. Send somebody out and do these." It each had to be an individual thing and I ended up having to call them back when I wanted to add something, and so I had to go through the whole phone thing all over again.

The heater/air conditioner unit for the downstairs portion of the house stopped working. It's not super cold here in Las Vegas but it's getting cold enough that the downstairs is uncomfortable. I diagnosed it and something was going on then I realized that the heater was not coming on. So I contacted American Home Shield online and put in a request then somebody called me. I was asked when I was available and they scheduled the whole thing. Somebody came out a couple of days after and I was called right before the technician was supposed to come out to let me know he's coming.

I had a problem with my washer a couple of weeks ago and I called AHS to submit a claim. This was done automated on the phone, so it was fine. Our appointment was set up for a week and a half later, so we couldn't wash anything for that amount of time. I called the contractor that AHS had assigned to us, which was Sears, a day before the appointment and he told me that he would be here between 8:00 and 10:00. At 8:16 the next morning, the guy called and told me that he'd be here in 30 minutes. He did a great job in fixing the unit quickly and efficiently, and its performance has been excellent since the repair. I'd tell a friend that AHS is well worth the money.

We all had the A/C set at 72 but the temperature around the house remained at 80 so I submitted a claim with American Home Shield. I did it online but I didn’t know if I was going to be charged again so I also called in and they were very nice and patient over the phone. The contractor who came was also nice and he seemed to know what he was talking about. Prior to him coming, our A/C started working properly again but he checked everything to make sure everything was intact. He said that everything was fine and he encouraged us to call back if we have the same issue so they can come out and check it again. My experience was great and I appreciate everything that American Home Shield did right.

My heater upstairs was not functioning during the cold snap, and so I submitted a claim to AHS over the phone. The interaction that I had with the reps was very routine. They set up the service, which I've had two, and both of the services went smoothly. Originally, the contractor that American Home Shield sent out came in for that and then they determined it was an electrical problem. The only issue was the second service, and somehow the electrician didn't understand and thought it had been canceled or completed. So, I waited a week before calling Home Shield back again to say that no one ever followed up with me and they got the contractor to the phone and got them out to see me the next day.

I woke up one day and my heat wasn’t working and it was cold in the house. I called American Home Shield and it was really quick and simple. It was less than 5 minutes. Then I got a text right away with the company that would be coming out. They said it could be up to 24 hours, which was kind of concerning because I was leaving town that day. But they reached out and they came within four hours of the claim being submitted. I got a text statement that my tech was en route, and they had a link that I could click on and see their location real-time, which was really cool. The contractor was friendly and fast. The heat was easily repaired and he was in and out in 30 minutes. He had to replace my thermostat and something on my furnace that had gone out as well. It was a really great experience. It was quick, painless and everything you would want it to be. I would recommend AHS.

We had a lot of rain and we had water in the ductwork through our house. It sounded like we had a river running. I went online at 3:00 in the morning on a Sunday and I filled out the options for ductwork. But American Home Shield's website didn’t give me options to explain the hassle that was going on so I made a video. When the technician came on Monday, we didn’t have water anymore because the rain stopped, so we showed the technician the video. He first checked the furnace and he said the furnace was working fine. My husband asked him about the ductwork and he told us he didn’t know. He also said that he was glad it was not his house. Then my husband asked him who would he contact to get the ductwork fixed and the technician again said that he didn’t know. Then, he gave us the paper for my husband to sign and he left.

My water heater started leaking and American Home Shield replied back quickly with an email to the claim I submitted online. They . However, the plumber didn't get back to me right away and I didn't get service for a couple of weeks. The plumber called and said that they were going to call back and set up an appointment. But when they called back and set up an appointment, no one showed. Then they called back again and showed up. They were really great plumbers. Moreover, they were nice, knowledgeable and professional. I like them and I'd use them again. Everything got taken care of and fixed like it should be. However, I ended up having to pay $700 out of my pocket to get the water heater fixed. When you use a home warranty, they're always going to find something else to add on to make you pay outside the home warranty.

I call in to submit claims with American Home Shield and everything has been fine. The contractors have been good as well. In the past they had to come back a couple of times, but the last time they came out they fixed the issue the first time. However, I wish the contractors would call back immediately since I filed a claim early this morning and no one has called me back. But I highly recommend to have the services because it’s a saving compared to just calling someone out to come in and service.

If a friend would ask about American Home Shield, I would recommend them. My wife submitted a claim online because our dryer started squealing really bad. We got an email saying Suffolk Appliance was going to do it. It was a Friday when we submitted the claim, so nobody got in touch with us until Monday. I ended up calling them, although the guy said he was ready to call me. Also, I have dealt with Suffolk Appliance before we had American Home Shield so I knew them and it worked good. When the technician came, he diagnosed the problem but he didn't have the part with him. So he told me he'd be back in about two days to do it. But he ended up calling the next day to tell me he got the part and asked if he could swing by and put it on. I called my mother-in-law and called him back. She met him over there, and he replaced the pulley, which ended up being the bad part on the dryer, and she signed the paperwork for us.

I recently filed claims with American Home Shield for the AC unit, the ceiling fan and the garage opener. They sent somebody who fixed the heater and the garage door opener. I didn’t have the time that time for the ceiling fan, so I told them I wanna reschedule it for another time. So, they cancelled the claim. Then when I called back they told me that I had to pay another $75. But why? I already paid $75 for those two things. It was supposed to be one claim. Then I talked to the manager and they finally fixed the issue.

We've been with American Home Shield for quite some time and in the past, I've had some issues. It was to the point where we thought about canceling because of the contractors that were coming. We had some issues with our central air conditioning and the contractors that they sent out weren’t very trustworthy. One of them went in our attic, didn’t do too much, came out and then told American Home Shield the maintenance wasn’t taken care of. We, in turn, hired someone to come out and they gave us great feedback and said that everything was maintained. So, I had to end up sending not only the person that we paid out-of-pocket their information to American Home Shield, but I also wrote a letter and kept a file on everything that had to do with the house.

Our furnace stopped working during wintertime. I came home one evening and the house was not at temperature anymore. I called the American Home Shield number on the card that we have, gave my customer number, and I had a call back from a repair person probably within 20 minutes. I got in touch with the actual contractor. It was a little bit more than a difficult situation for him. When I made the claim and he called back to me, it was well after 10 PM. I chose to have him wait till the first thing in the morning before he came over. Although he was willing to come out in the middle of the night, I said we would fend for ourselves during that amount of time. The furnace is now working fantastically since it was repaired. I would certainly recommend American Home Shield. They are well worth the money and their responsiveness and ability to help out in the times when you really need them was excellent.

We have American Home Shield for over a year now and the dealings that we've had with them have been very good. Recently, my husband called them and they sent somebody out for our heating claim. We didn’t think the outside was running properly and if it needed Freon or what. So we felt we should have it checked because it wasn’t coming on in the house. The contractor called before he came like he said he would. We own a business so my husband was able to run home and meet him at the time. He said the contractor was a really nice guy. The contractor got right down to it and didn’t waste a lot of time. He changed the thermostat and we were good to go. It was great. I was just talking about American Home Shield the other day and that I do not understand why other people don’t have it. Somebody said to me that they had to replace something and I said that if they had American Home Shield, they wouldn’t be going through that nonsense.

I would recommend American Home Shield. We submitted a claim online for a heater in my niece's house that wasn't coming on and since the repair, everything is working. Everything went fine with the tech who came out as well.

We have a two-story home. We live in Texas and we have extreme climates from one into the other at any given season that we’re in and we have one half of our house that was not heating properly and so, my children were very cold in their rooms. We called AHS to see if we could get anyone to come out and take a look at it, and they were able to callback within that same week to set someone to come out. Submitting a claim for that was quick, but I wish I could have gone online and done it versus getting on the phone, sitting there waiting and pushing numbers until I got to speak with someone.

I have filed two claims with American Home Shield and the most recent one was for an inoperable ceiling fan. I submitted the claim for it online and it was extremely easy to do. Their website was understandable and very user-friendly. Plus, I got a response very quickly. Also, the service in both cases was great. The contractor contacted me extremely soon after I made the request and they were very professional and responsive. I'm very impressed. AHS is a great value and it gives the homeowner peace of mind. Plus, it's very simple. It's just a set and forget type thing. It's there for you and if you ever need it, it's very convenient to use. I highly recommend it.

Our heater was broken, so we called American Home Shield and they were going to send someone out. It took a little while because the weather was really bad. It was snowing, so AHS had lots of calls to handle. I told them that we didn’t need to be put on a priority because we had a fireplace and portable radiators. When the contracting company got out here, the technician took a look at the heater and made a diagnosis, and they had to order a part. Then the person who came back out to fix it found that the first diagnosis was not correct. He had to order another part, and then the part came and it wasn’t the right part, and then they got the right part and they came back. But the guy who installed it forgot to re-plug something back in and our air conditioning wasn’t working, then another person came out to fix that.

I’ve had electrical problems a month or two ago and I filed a claim to American Home Shield over the phone. Their reps were always wonderful, but sometimes when I call, they never answer. It takes an hour and a half to answer my calls. It's a headache when you initially do the claim. Other than that, American Home Shield is great and everything is well since the repair. I would recommend American Home Shield.

We had a leak in our plumbing and submitted a claim to American Home Shield. We did it online and it went very smoothly, nicely and effectively. The contractor was okay and seemed knowledgeable. At first, I said I needed to punch a hole in the wall to have an access from the inside and then go underneath. He said that he could do it the easy way without having to go underneath. He did a good job and minimized the process. Moreover, he didn't damage the wall. I have three different coverages from American Home Shield and I'm very happy with them.

Most of the service reps that American Home Shield sent to my home went a bit above and beyond in helping me understand the issue because I asked a lot of questions. The last claim I filed with them was for the water closet downstairs and the reps I talked to were professional and courteous. The contractor that they sent out was also excellent and I was very satisfied with my experience.

The service I got on my claims with AHS was fine, so far. I recently called in for a plumbing service and my interaction with their rep was nice. I had a couple of issues with plumbing in my kitchen and the contractor they sent took care of them. Some rubber had broken off in the faucet in my kitchen so the water was trickling out. They unscrewed the end of the tap and cleaned the plastic out of it. The thing needed to be replaced because it started doing that again. But because I had watched him unscrew it and take the plastic out, I just unscrewed it and kept it off.

American Home Shield sent someone out to fix my washing machine in November. At the time, they had to order a part and that took over a month to get. Then when the tech put that part in, my washing machine worked for about two days then it started running water and water was all over the washing room. I called back to have him come back out and he said that he had to order a drum. When he fixed that, the washing machine worked for a couple of days. I had to call back again last week because it was still leaking.

I always ask for American Home Shield's service over the phone. I have 19 houses which I manage and I was using another home warranty company for a couple of them. That home warranty company's phone waiting time was only seven or ten minutes. For American Home Shield, sometimes I've had to wait half an hour and that's too long.

Two of my refrigerators went out at around the same time and filing a claim for them with American Home Shield on the phone went fairly smooth. The contractor replaced the board on the first fridge but I was not pleased with him because he was not communicating with me. It took over a month and a half to get it resolved, and I told AHS not to send him out again. But the second contractor that came out was very responsive, knowledgeable and really helpful. My second fridge went totally dead and AHS replaced it with a pretty comparable unit. AHS does the job and they do it fairly well. I’m very satisfied and I've recommended them to a couple of people.

I went down to the basement and saw that there was a steady drip coming from the ceiling. I called American Home Shield and they sent out somebody from Spry Plumbing which is a local plumbing company near me. The contractor was great. I spoke with him over the phone and he was very knowledgeable. He knew exactly what the problem was and it was something much more simple than what I thought it was. And, he was able to take care of that right then and there.

I had a leak in my shower that caused some damage on the ceiling lights in our apartment. I filed a claim online with AHS and their website was great. Their reps and the contractors were very good. The first time the contractor came, the issue wasn't fixed because some tile stuff had to be taken out to do that, so it wasn't his fault. Once the contractor realized that he didn’t get to the problem, he referred me to a contractor that would be in my homeowners'. They came in and got that fixed. AHS handled my claim very well. It was a pretty easy process and there were no questions involved. I highly recommend them.

I bought an older house and because of its age, we negotiated to get a three-year warranty contract with American Home Shield. Their customer service has been fine. The hardest part is when I have to call in where I could wait for 30-45 minutes if I need to talk to them. To place claims, I can either call in, which can be quite a bit of a wait. And then, they also have an online process which is much easier. I had three claims in the past few months. And for the most part, I have been very satisfied with the contractors especially with the latest two appliance people I used. They were very professional and solved the problems right away. I’ve had other warranty companies through rental properties as well and AHS is the best one.

I used to live in North Carolina and I had American Home Shield there. I moved to Virginia and I have them here. I have a rental property, and I have them on there too. So far, I have an open claim for my washer. And the last one I filed was for the turn-off valve for the water to the house. I tried filing it online, but it wasn't doing what I needed it to do so I just did it on the phone. Their reps were good. They took the information about the item and gave me a number. However, I had to wait, wait, wait for someone to finally pick up the phone. Every time I call, I have to wait anywhere from 30 minutes to an hour. I put the phone on speaker and just waited it out.

When I need to get somebody from American Home Shield to talk to, sometimes it's a problem. There's a 40 minutes wait problem and it happens more often than that. I talked to a few people that all gave me a different answer to the same question I asked so that was quite confusing. But the service, as far as getting somebody out here was very good. It was quick.

When our toilet was leaking, I called to file a claim and I was on hold for about 35 minutes. The wait time was the only thing that was bad with American Home Shield. But usually, when I have called them in the past, I did not even have to talk with anybody. I just say what I want and then the voice prompt would tell me the fee. It would tell me to punch in my card and ask if I would want to pay immediately or 48 hours after the service is complete. Plus when I was able to speak with a representative, it was fine, very quick, totally efficient and very easy. Then when the contractor came, the problem was addressed quickly and everything has been working since.

I called American Home Shield on two different occasions. One was for a heater that was not doing right in a sunroom with lots of glass. The other occasion that I used AHS was when my washing machine was not putting cold water. The gentleman who came said that I hooked it up wrong. Both gentlemen were totally professional and their response was timely. They made sure everything was right before they left so I was very pleased. I called in both claims for I’m not fond of doing it online as I’m old. Either of the issues didn't fall under the category that was covered since both were just service calls and not real problems. I am satisfied with AHS and I’m renewing it for the second year. I’d tell a friend or family member never to buy an appliance without having AHS for at least the first year.

The gas-operated heating system wasn't running and there was some board that had to be replaced. I submitted my claim to AHS online, which I tend to do since when I call in, it can sometimes be a very long wait. Doing it online has been faster, easier and better. However, sometimes it won't find my account right away. But, then I found it in one of the other options there.

The blower of my AC was running continuously, so I submitted a claim with AHS. The AC technician fixed it within a couple of days. In general, the technicians that AHS sends out are fine. However, I had other issues such as a dishwasher leak that the technician didn’t find the first time. I did a bunch of other things and then they finally came back a second time. And I paid $75 twice and that wasn’t so good. Somebody from my homeowner's association figured out what was wrong. He rolled out the dishwasher and saw where the leak was coming from. Once they identified that, the technician AHS sent was speedy and was able to fix it.

American Home Shield has been prompt in sending someone out as soon as I contact them. I like to contact them on the phone because I'm always worried about the online thing being lost. But the problem with calling them is that it takes a long time to get answered and I’m put on hold for a long time. I've had several incidences over the last four years that we've owned this home and they've always got things fixed. The issue that I've had was I didn’t realize that I was covered with the fans in my home but we changed several of the fans quite a while ago. I didn’t try to get that back but two of the fans stopped working well. One stopped working altogether so I called American Home Shield and they sent someone out.

Our dryer has been having issues and I keep calling American Home Shield, saying our dryer's still broken. So they submit a recall. The part that is annoying is that some of the contractors that they work with are not nice. They hang up on me and say, "Well, you have to call American Home Shield. They're really hard to get a hold of." It's not so much American Home Shield that I have an issue with but it's the contractors and how we need to work with them.

A home warranty cuts down a lot of the costs that I would have to shell out at one time. Recently, I submitted a claim over the internet to AHS for the pool. There was a leak and I had to have something replaced. Their website was very easy to use and the technician was here within a day or two. He was professional and courteous. He ordered the part and was back in a couple of days to repair it. Everything was fine after the repair and I was very satisfied.

One of the fuses in the heater broke and I submitted a claim for it to American Home Shield on a Thursday. The technician came out within 24 hours and he was very professional. He looked at the heater and told me that the fuse was what was missing. He didn’t have the part and he would have to order it and it would be in the next day. The next day, they had gotten the part in but they weren’t going to be able to come out until the following Tuesday. Then we had a big freeze that weekend, so I had to move the whole family out for about five days to my parents' house. The technician was really understanding of what the problem was from a technical point of view and what my options were to fix it. He explained everything and he told me exactly what was needed. He was very helpful and it was a good experience, but the scheduling should have been better.

Having a home warranty is great. I had a claim for my laundry room light that has gone out and I submitted it online to American Home Shield. The technician who came was very nice, friendly and very helpful. Since the repair, my lighting has been working great. I'm very satisfied with my experience and I’d recommend American Home Shield.