American Home Shield Reviews

There was a time when our microwave was acting up. We put in a claim to American Home Shield that it needs a fix. A contractor came and checked our microwave. He ordered a board for it and when that came in, he came back out and put it in. However, that didn't fix the problem. He was then gonna order all the circuit boards but then AHS said they were not gonna do that. They decided to replace the unit and that was ordered.

The hot water heater broke and the contractor came out within a day. They replaced it and it works beautiful. They were good servicemen and were very professional.

A bunch of problems had happened and I originally had the Sears people out. But I didn't really like the Sears guy. In fact, I don't ever want to see the Sears repair people again. He came out on the washer in the garage, which is an older unit. I’ve had it for probably 15 years and it's a dual Maytag front load, a washer and dryer combo. I wash my dog crate's blankets out there so when the Sears guy opened the door, there was some hair in the door but not much. I wipe it off once in a while and his comment was that was why it was leaking. He cleaned it off, did a couple of other things he was checking and then said it doesn't leak.

It took 2 summers and at least 7 visits from a technician before AHS finally agreed to let me get a new A/C unit. Even then, my tiny little unit cost me $3,000 out of pocket. They do not like to fix a problem, they do the absolute minimum possible so that you have to keep paying someone to come back out. This past May our water heater finally gave out and leaked water everywhere. Of course we discovered it at 5:30pm on a Friday night. AHS only called 1 company and left messages. For the next hour or two I was on the phone explaining to them that it was an emergency and we could not go all weekend without water so we needed to find a contractor that had emergency hours. I found TWO that were local and said they could come that night. But AHS refused to call anyone else. I waited 3 hours then finally went and bought a water heater myself.

I've only been with American Home Shield for three weeks. When I had an issue with heating, they sent Shine Air out and everything went really good. The guy was really fast and efficient, and he fixed the problem.

I submitted a claim to AHS because my toilets and garbage disposal were not working. However, I literally had to fight with AHS to get everything fixed because they were denying it. They were not trying to fix it until I reached the area manager. She was the one who helped me out. But my toilets are still not working and the guy they sent earlier was not at all qualified. I didn't reach to them because I wasn't having that much stamina to fight with them again and again for small things. So, I'm thinking that I'm gonna switch my company for the warranty. Since the beginning, I'm having so many problems. I'm not gonna refer AHS to any of my clients in the future.

Universal 1 Repair was able to get everything done, but I'm getting them to come back out because it has supposedly fixed what they fixed but they're doing the same thing that it was doing before. For some reason, I'm getting water in the fridge. They said it was a hole, so they switched the holes. That might have been part of it because I didn't see water for a little bit, but I'm seeing water again. So, it's probably something else. I called American Home Shield for the contractor to come back out. AHS called them and they would come out sometime next week.

I totally love American Home Shield. I've kept them the whole time I've owned the house since 2002 and I have definitely recommended them to people because I've never had any issues. Anytime I've needed them, all was well. So, I'm completely happy. They hooked me up with May Heating & Air who did the maintenance and are now my future HVAC people. Everything was great.

So far, everything is going great. Optimum Appliance Repair recently came out to repair the icemaker. I did the claim online and the American Home Shield website was great.

We decided to get AHS because we just bought this house and it had used appliances in it. And in the past, I’ve had AHS on a couple of homes and I never had any problem with them. Our recent claim was for a leaking dishwasher. I submitted a claim online to AHS and I had no problem navigating through their website. The service provided by the contractors was excellent, as well.

You can’t beat American Home Shield at all as far as what you get for what you pay for. I've hit everything that I have coverage on. Everybody has done an excellent job and I’ve never had any problems with the professionals affiliated with AHS. I really appreciate them going out of the way to get top-notch professionals. Everything went well with my most recent claim. The guys from A.R.T. Heating & Air Conditioning were incredible. They were very knowledgeable, helpful, determined and detailed in their work. They did a very good job of troubleshooting the situation. The source of the problem was a number of things and they were able to figure things out quickly. Moreover, they stayed on it until they got it resolved.

The technician from East Texas Plumbing Co. put a 40 gallon in, and our tank was a 50 gallon. I called them yesterday and they said that he wrote up a ticket for a 40. I'm missing the 10 gallons. So, my dad was out here whenever he was doing all of this stuff, and my dad thinks he wrote up a 40 because it was easier on him, because of the tight space that was in. American Home Shield is supposed to be looking into it and talking to him to see if I can get a 50. I don't have a picture of the old water tank that he took. I have a second water heater here that's identical to the one that he took, so I can send them that picture.

I had AHS' contractors come out for my disposal. The first guy said it was broken and gone. He said he has to make a report and that he doesn't know if it will be changed or I would have to pay. I told him to make his report but I don't want to pay anything. And they never came back. My daughter called and another guy came out, who fixed the problem within two minutes. It was some button and he pushed it, and it was done. He's smart and he knows his job, and it was so clean. It was an amazing experience.

We've had AHS ever since we moved about three years now. So far they're really good. We turn in a report and they get somebody to contact us within the timeframe they give, and people are out in a timely manner. They work with us on the appointment time. I had an appliance issue and my claim went real smooth. The contractors were out pretty quick, but we noticed the other day that we still have a leak. With the holidays, I forgot to call him back and see if they would come back out. When we opened the door to pull the ice bucket out there was water. It froze on the outside. Nevertheless, I was real happy with the contractor's professionalism. He explained exactly what was going on and showed me as he was going through everything.

Gurney J. Bush Inc. came out for a plumbing issue and they were great. The guy got the stoppage out, but he said that it was not the origin of the problem. He said that a plumber needs to come in and really fix it. I've been waiting for an authorization to go through, and I have not heard back from American Home Shield about an actual plumber coming out.

My most recent claim experience was with Total Air Care for the compressor outside that wasn't kicking on. It seemed like the heater strips inside weren't functioning. We got it all worked out and the contractor tested the strips inside. They in fact were okay. It just takes a while for them to get hot and I wasn't aware of that. But outside, the compressor capacitor was dead. He had one in his truck so he didn't have to come back out later. He did a very good job and everything is going very well now.

I had some leaky faucets, a toilet that kept running as well as a leaky hot water heater, and the contractors that American Home Shield sent out were great.

I call in to speak with someone and they always follow through. I made a claim for my stove and I had a call by mid-morning, and I had somebody out the following day. Everything seems to be fine.

These guys are wonderful. Whenever we've had a problem, it's been resolved. And because the prices went up a little bit, I looked at what the coverage was and there were a couple of new things in there. American Home Shield is covering heating and air conditioning now. The garage door opener was included as well. I think the coverage is well-done.

The only problem I had was when I had a guy come out to fix my sink. He came twice to fix it, and the third time, he spent a lot time fixing it. It's fixed, but it stinks under the sink now and I don't know what to do about that. I don't wanna keep calling the same guy out. But everybody else has been great.

The stove top stopped working and after I called AHS, a GE Appliances technician was sent out and everything was excellent. I’m very satisfied with American Home Shield.

Having AHS was something our Realtor really recommended, and we didn’t have a lot of experience with. And so, we went with the recommendation. And it has turned out really great. Submitting a claim was really great. I went to the website, I filled out the form and somebody contacted me within 24 hours. I felt really lucky. It was over the holidays that things started falling apart. We have young kids so everything was a disaster. And between the warranty and the appliance, all that stuff just went as well as we could expect.

Myers Plumbing came out a month ago and they did a good job. One of the tubs where the water was backed up in it, it wouldn’t go down. The contractor took out the works, cleared and cleaned it, put it back, and then it was fine. The contractor fixed whatever I showed him we needed fixing. On our gas furnace, however, the first contractor came out six times and he could not fix anything. They kept sending the same people and we figured they did not know what they were doing. So, finally, Chesapeake Comfort Systems came out and they said, “Okay.” When I submit claims to American Home Shield, I usually call. The reps have been okay.

Submitting our claim with American Home Shield was a good experience. It took them just a few days to send out the contractor who changed out the locks for us. He did a great job and gave us two or three keys.

Our home was built in ‘75 and as it gets older, things are starting to break down. We needed a home warranty and be able to make one call and have someone contact us and come out. We got American Home Shield and we've had them for about 5 months now. I submitted a claim for our garage door and the process was very easy. Flash Garage Door Services called us immediately and they came out and they took care of it. Everything went great and there are no problems since then on the garage door.

Knodle’s Appliance Services was the one that came out and ascertained what was wrong with the oven. It was the motherboard and the temperature probe. Unfortunately, we have been without an oven since Thanksgiving. We didn’t have Thanksgiving. We didn’t have Christmas. We had no way to prepare the food. Anyway, we took the option to cash out because even the repairman that was out here said, “I’m talking myself out of a job, but it’s a 15-year-old oven. I don’t know if I’d put that kind of money in it.” We agreed and so we decided to cash out. And then we ordered a 24-inch KitchenAid oven, and nobody stocks 24-inch ovens. And we were told that we would have it by the 17th of December. We found out on the 17th of December that the oven was still in the factory in Michigan. It was not until the Friday after Christmas that the oven came into the store.

I had a major problem where the refrigerator was growing a huge ice ball on its back. It had something to do with insulation. Both N and K Appliance Service and Sears came out because the refrigerator was not repairable at all, and both technicians said, "Yeah, we have seen it all the time on this kind of other refrigerator." So, we got a new refrigerator that was delivered on Friday but they didn't hook it up properly. Water is leaking in the back and we have lots of water coming out of the fridge. The guy is coming back today to fix it. But it has been a long time to need a refrigerator and the process took very long.

I'm satisfied with Home Shield. We've been out for the holidays, but our oven is still broke. And Home Shield gave us the option to either have the $275 towards a new oven or Atlas would come back out, take the parts out and it's gonna take like six to eight weeks to have it repaired, and that's what we're gonna have to do because it's broke. I was gonna call Home Shield today.

We had a heating issue, the motor went out in it. The service was very good and very prompt after I opened a claim to AHS online. It was really easy to do. And the company that came the next day, Lee's Heating & Air was professional and did a great job. They had to order a part and they came back in and fixed it. I'm just grateful I have AHS.

The gentleman from Ace’s Garage Door that came out was excellent. He was on time, very professional and was quick. Moreover, he knew what he was doing and knew exactly what he needed. And it was a one-time visit. However, I usually don’t like AHS's service. Their customer service isn't always the greatest when you call in, when they call you back, when they don’t call you back or when you get disconnected and then they don’t call you back. I’m with them only because they are cheaper than Old Republic, which is the best. I will probably go back to Old Republic next year.

The guy from Austen Appliance came and fixed the heating element. He was very nice and it took him about 30 minutes to do the repair at our house. We've had American Home Shield since 2003 and they have always been good for us.

I’m the property manager of a rental that has AHS. Sometimes, I submit the claims for the tenants and my experience has been good. Recently, there was a plumbing issue at the property and AHS sent out Triple S Plumbing. Our tenant was there when the technician arrived and I believe the service was good because we didn’t hear any complaints.

I submitted a claim on my water heater online. American Home Shield's website was fine, and then I got a call shortly thereafter. I turned it in on Thursday night and the contractor came out on Friday. We sent everything in to the AHS, and then the following Monday, they did whatever they do. The contractor did it either on Tuesday or Wednesday morning, and he was awesome. They took out the broken water heater and put a new one in. Everything has been operating and performing terrific since they’ve been out.

This will be my second year with American Home Shield. I like that If I submit a claim to them, they’re good about getting somebody to me. Last time, there was a missing piece off the faucet. It was leaking. I submitted a claim online and they sent A-1 Haney out. They were in and out and they were able to fix it quickly. Their service was good.

The one thing that has been a struggle for me when I submit claims are the people. The call seem to go right to the Philippines and the people I end up talking with there either don’t understand me or I don’t understand them, and they talk over me when I’m trying to explain myself, and that gets rather frustrating. One time, I had to call 4 different times to get my request all the way through and understood. I know they’re out of Iowa and I would prefer to talk to somebody in the States. But when I get through to people in the States, everything goes very smoothly and everything’s taken care of quickly and efficiently. I was gifted the home warranty by my realtor and I was seriously considering renewing when this policy is over, but especially if they take care of that communication piece.

The people who sold the house had installed a new shower. Apparently there is some kind of scald guard inside the faucet, and they did not set that. I then could not get any hot water off the faucet. I did the claim to American Home Shield online and it was easy. I clicked on what was wrong and it was all I had to do. Kyle Ruehle, the contractor, came out and it took the guy about five minutes. The cover was taken off, the scald guard was reset, and it worked. It was good.

American Home Shield's claim process is simple. I've had them for about two years now and I haven’t had very many difficulties when I submit claims. They are usually quick and they get right back to me. However, my claim for the refrigerator seems to be taking a long time. I’ve been living without a refrigerator since the day before Christmas. They sent out the first contractor from Appliance Defiance and he checked on it. He was very professional and he did an excellent work. He was right on top of it and he got back to American Home Shield that the refrigerator is a complete overhaul. But I haven’t heard much of anything since then. It’s been extremely slow and it's getting frustrating. I’m not mad but I feel like they could move a little faster.

We called 11-9 for our broken washer and dryer. Tech came and totally disassembled the dryer and ordered an electric element for our gas dryer. She said the board was out on the washer. Ordered it and never came back. They sent another tech back 12-15. He diagnosed the dryer and washer in a few minutes. Ordered new parts. They couldn't expedite. They should have been in by 12-20. All we are waiting on is a belt. The supervisor said this is not able to be expedited because it doesn't meet their parameters. These are 2017 model appliances. This the worst service I have ever heard or received with appliances. I'm going back to Old Republic who had good service and expedited when needed.

I am nearly six months into my one year AHS coverage paying a monthly fee using auto payments. I decided paying nearly $600/year plus $75 copay for each issue reported was not to my advantage. After I Finally found the cancellation telephone number to call Way Down FAQs I reached a call center in India. I was asked for my policy number and learned just how hard That was to find online. Then I could NOT just get a quote of ALL the fees it would cost to cancel. I had to endure being asked WHY in various ways from some foreign national until I got forceful and said I just wanted to know the cost in order decide IF I wanted to cancel then Finally told I would have to be transferred elsewhere to learn the cost.

My first experience with AHS has unfortunately been disappointing. After waiting period, I requested service on 11/15 for my dishwasher. Initial response from repair co was great & appt was made. Technician arrived, diagnosed problem & returned the following with parts. Everything seemed fine, but within one week I experienced the same problem. Placed another request for repair & was contacted again by repair co. Tech returned & I described what problem was along with giving him the error code that I saw. He looked at it for maybe 5 mins, said didn’t see any problem & I should just run the machine. After he left I did. 2 hrs later, machine was making error code alarm noise. I even videoed it so the tech would better understand the problem.

After review on Consumer Affairs, I got the attention of the right people. They were prompt. I wish I didn't have to go through the hoops and got it resolved in the beginning. I wish they will fix such issues in the future. Time is valuable for everyone and I hope this is a good experience for them to see what's going on with customer service. But thanks.

Karthik

I had a faucet leaking in my master bathroom one time and I submitted a claim to AHS. They sent Safe Cali Plumbing who then called me that they cannot find the part. They said they needed to reorder something. Additionally, I also have a claim for the shower leaking but then AHS told me they cannot cover it and that they would just send me money. Still, I think AHS is fine and they're working. The issue is their workers who cannot find the part needed.

American Home Shield has always been very professional and we never had any difficulty in submitting claims. We've had them for about a year now. In a recent claim, they sent out Plumb Genius who did a great job. They were quick to get out here and they were very professional. Everything went well and I’m very pleased.

Defender Maintenance & Repair, the contractor, was great and the technician was able to fix my dishwasher. He called and let me know when he would be there. He was on time, seemed to know what he was talking about and was very professional. I also filed a claim to American Home Shield to rekey my house, which went fine.

American Home Shield sent Sunbelt for an electric issue that we had. Everything went very easily with this claim. It was part of another claim because what happened was my garbage disposal actually stopped working. And then they found out that it was actually because of the switch partially. So, they said that they had to send an electrician to actually fix that part of it because the disconnect was with that particular switch for the unit. When he came out, it took him maybe five minutes. It took him longer to shut off the electric than it did to actually fix it. It was so quick. He was like, “Yeah, it’s all done.” I had a claim a few months ago because my electric outlet in my living room stopped working right. It was making a noise. And I didn’t realize that that was the same guy at first. But he fixed that pretty quickly too. So, he’s a very fast worker, and what he does is accurate so that’s good too.

The claim was submitted online to American Home Shield and then A Mobile Locksmith came over. They rekeyed all the locks in the house, and their work was fine. I am very satisfied.

I called American Home Shield's 800 number and submitted a claim. I asked them to set it up because the online account hadn't been set up yet. The communication was great. They told me Dan's Pro-Lock was the contractor and they gave me a schedule. The guy that came out was really good. We had four doors with locks and he rekeyed all those locks for me. He was prompt. He did the work expeditiously, and we were done in under an hour. He'd been working for Dan's for a while. He knew what he was doing and he did a great job.

I’ve had American Home Shield since I purchased the house in July 2019. I had a problem with my toilet in the basement. I had a lot of water and the company that American Home Shield sent me never came. I got approved to hire another company and they did the job. I sent the invoice but the contractor put a wrong address to it. When I called and they told me, I sent the right address. This has been since October. They gave me the first email, and I sent it twice. When I called, they said they received it but I never received any reimbursement. When I called back, they gave me the second email, and I sent it twice. They told me they didn’t receive it. Two or three weeks ago, I called again and they gave me another one, and I sent the invoice. I’m just waiting for the check because they told me it has been mailed. Both AHS and the contractor were very good and professional. American Home Shield did a good job and I am very satisfied.

When our heating went out and I submitted a claim with American Home Shield, the rep was polite and helpful. The tech who came was professional and very informative. A valve had to be replaced and our heating has been working fine since then.

Everything went very well during my claim with AHS for my water heater. They sent Higerd Plumbing and the problem was fixed. Since the repair, the water heater has been working very well. This was my first claim and I couldn’t be more delighted with the promptness of the process and the results of the repair. Renewing with AHS gives me peace of mind. I am very pleased with American Home Shield and I am a satisfied customer.

We had an older air conditioner and this was the second time it failed. Majestic Custom Heating and Air Conditioning came out and they found the problem. And then, we got a brand-new air conditioner which was a really good thing. I like them. They're genuine and they do a great job. I've been with American Home Shield since 2017. I'm a Realtor and I feel that when things break down, especially for the air conditioner, it can really dig a big hole in your pocket. So, having a home warranty is good.

Submitting the claim to American Home Shield was easy, and the service of Mason Mechanical was fine. They notified me via text and a phone call, and they got everything take care of in that same day.

We came home one Sunday afternoon and the house was cold. My wife is a dialysis patient, and there was no way that we could go through the weekend with a cold house. We experienced that once before. Our unit was not putting out heat, and we've had two previous claims with AHS related to this. I called their contractor, J & A, directly and they took all the information. At the end of the conversation, however, they said I must go through AHS first because I didn’t say it was like an emergency that I had to go back and start again. So, I did. AHS understood and they were very receptive and helpful. Within two hours of my call, the technician was here and solved the problem. So, I was very pleased. The technician who came out this third time seemed to be very meticulous. He found the problem and replaced a part, and it has been a good month, maybe a little longer, that I’ve not had any issue.

We call Aqua Source out for water and plumbing issues, and sometimes it takes a little longer to get those responses. It’s not that they're bad, but they're always the ones that come to service the area. They're from Roanoke and the house is in Lynchburg, so it’s not convenient for them. Everything still gets done in a very workman-like manner. The fridge claim with Sears was really quick, and that was awesome. I wasn’t there when the tech came, but my daughter was and she said he was very nice. He was prompt, he fixed it and he was on his way.

When I called AHS, they responded and got someone out. I had to wait a day or two for the contractor to come out, but it was the Christmas season and I was in no hurry. So it was all fine. When the contractor came in, he looked, went outside, talked to AHS, came back and said that he could give me a new garbage disposal and he happened to have one at that time. He gave me a new garbage disposal. He let me know what he was doing. So that was all good.

Our bathroom faucet wouldn’t turn off right and when my husband went to fix it, it broke. The water wouldn’t even shut off. My husband called American Home Shield and their system was down, so he couldn’t do anything. Then, I was able to get back in touch with them about 15 minutes later, and they were able to do it quickly. I would have just done it online, but we were hoping to get somebody here quick. Pipe Down Services came, fixed it and they were gone. Everything was fine.

My problem with American Home Shield is when I call, it gets outsourced to the Philippines. I’ve been there before and I know the accent and the culture, which is not a problem, but there's a language barrier sometimes. They're trained to repeat everything back, ask something else, and then repeat everything. One can tell they're trained that way. Sometimes, the language barrier is a little when I'm trying to relay a point or communicate but sometimes it is hard to decipher what they're saying depending on the person's accent.

American Home Shield was recommended by the realtor when we bought the house a year ago. I was happy to submit the claim, knowing that the warranty service was available. It took the representative a little while, like 15 minutes, to find a plumbing company that was available because of the holidays, but that was fine. I talked to the people at West Tech Plumbing and they were very helpful in scheduling the time for the guy to come out, and the guy that was there was very professional. He didn’t mess around. He worked, and did his job, and took off. Our contract is due in March and I'm not sure, however, if we are going to renew it or not -- we would if they lower the price.

American Home Shield has an app and I just go on it and submit a service request. The website with the app has gotten better as it’s just a couple of buttons now. We don’t even say anything. It’s, “I need service. This is what I need service on,” and that’s it. Something pops up saying, “You’ll hear from us or a contractor within X amount of time.” Then emails start coming in. Comfort First came when the heat pump wasn’t working, and they were quick and they seemed knowledgeable. They had to order a part, but they fixed it.

I had American Home Shield for two years and then, I stopped for a year. Then, I went back to them. Their service is great and it’s better than the service I had before. I submit my claims on the phone and the reps are very courteous. The contractor was wonderful and very polite. They explained everything they were doing step-by-step and told me exactly what they have to do. Everything is functioning since the service.

I've had AHS for years and I like the work that they do. If I had an issue and I couldn't get the folks they sent out, I could call American Home Shield and they would switch me to someone else. Recently, there was a leak in the toilet and when I submitted a claim, AHS sent out a tech from Leak Seekers. He was more than on time and he got the job done.

Initially, the guy from At Your Pool Service called and we set up the date. I left the gate unlocked on the day he came out and he diagnosed the problem then he left us a note that he had to order a part. When the part came in, they came out again and did the fix, and I was there that day. Everything was great and it couldn't have been better. My experience was really smooth 'cause all I did was get on the internet and deal with it, and how one goes on then basically set up the service.

My heater would fire up and it sounded like it was gonna work and then it would shut off. Salyers came out and got the thing running. They told me they had to get a part and they got it, and then it started smelling like something electrical, so we shut it off. They called the next day and said they were able to get a part right away. They came out and took care of it. They were very polite and concerned that we didn’t have heat. They were wonderful.

I filed a claim for the hot water heater online. And then I had to call the next morning and we arranged when I was gonna be there because I was gonna be gone. And so, he worked real good with my schedule and he was there right when he told me he was, and it worked out good. He was real professional and knew exactly what he was doing. He had the right tools because I even talked about his tools because he was right there with it. It was the hot water sensor box that had gone out. He had to order a part, so I had to come back and meet him again. We had to wait a couple of days on that, which was cool. And then when the part came in, they called me that morning and they were out there that afternoon. They came out really quick and replaced the part. The heater is working real good. I have hot water all day long.

The water faucet was leaking and the contractor did their job. They weren't here very long. They did what they had to do, and they were out of here. Since then, everything is working fine and I was very satisfied with the company. They were very professional. I was gonna call American Home Shield on Monday. I asked for a copy of my contract and they said I would get it in 7 to 10 days but it has been longer.

The people at AHS were quick and responsive and got everything handled very nicely. So I was very pleased.

I had a dishwasher claim and Dill Appliance Repair came out. Everything was just fine. I have to wait for the seal to be replaced, but since then, the water problem has gotten even worse. They were supposed to be coming out again on Monday, and it’s to the point now where when the water is running out, it’s ruining my wood floors. It’s a bad problem that hasn’t been solved. It first appeared as though it was cycling correctly, but when I ran it the other day, it just gushed out. I don’t know what to do. American Home Shield's claims process was easy. Their contractors have calibrated my ovens and when the under light on my microwave was out, it was all taken care of very efficiently. They were very prompt on their time. We’ve used them for years and we've been pleased.

I’ve had to use American Home Shield a couple of times and I called in a claim when my heat wasn’t working. The contractor showed up on time and he was very competent. He figured out what it was and had the part in his car, which was great. So he fixed it before he left and it’s been working ever since.

It was leaking under my sink, and so I submitted a claim for it online. American Home Shield's website was good, and Amazing Plumbing and Rooter, the contractor that was sent out, did a good job. They fixed the issue.

Accord Appliance, AHS' contractor was professional. Their tech did his job and ordered a part. Accord still has to come back but even so, I find that AHS' contractors do a great job. It's the best home warranty out there and it takes care of me.

I filed a dishwasher claim to American Home Shield and everything went wonderful with that claim. A tech from Affordable Services came early, got it done in 20 minutes and it's working now. He walked me through and let me know what the problem was. He told me what was happening and how to keep it from happening again. He was good.

The furnace quit working and so I submitted a claim on it online. The website is fairly okay to navigate, but it could be easier -- it was glitchy and I had to try again the next day. I then got a text message a day or so later from them. So far, I've enjoyed all of my contractors other than my plumbing. I had a plumbing leak and I had the same guy come out a couple of times. However, he didn't fix it to my satisfaction. He did a poor job. My uncle ended up fixing the problem. I told AHS never to send that guy to my house again. AHS was part of my contract, and it protected me in my first year when I bought the house. I let my contract lapse, and then I got them back. I wanted a home warranty for little fixes that I'd rather pay as I go over time, and then whenever I have something come up, it's covered.

I was very much surprised of the issue I encountered because previous interactions with American Home Shield were excellent. I literally received the best service I ever had from a company like AHS and their appliance repair contractor for a previous claim so I am not sure what happened here when my plumbing problem came up. The good news is that they monitor sites like this (I had no idea that would happen) and from the moment I posted my original review their Social Media Specialist was beyond eager and with all sincerity wanting to help resolve the issue amicably and equitably, which she did. Plumbing issue was repaired and she scheduled and helped me get the wall patched where the plumber needed to cut to access pipes (also covered under my plan). All repairs were done to my satisfaction (great work by all contractors) and I'm glad to continue using and recommending America Home Shield.

We will not be renewing our contract with American Home Shield. Within a year of the contract - two plumbers failed to repair our leaking pipes (note that this is two different plumbing issues). Both plumbers did not even try to repair instead they said something was in their way so they can't get to it. Again - this is two different plumbing issues. Both incidents we had called American Home Shield they said they could send out another plumber for a second opinion however we still need to pay out of pocket for the visit.

Nov 21 called with furnace issue. Still no heat Dec 20. 30 days now freezing. Call and get someone in the Philippines who can't help me and cannot let me speak to anyone in the US. They say they will call me back and never do. I was also hung up on many times by their wonderful customer service because they know nothing and cannot get in touch with the US so they hang up. How can this company not have a US contact and not get me a new furnace in the winter in 30 days. Very unsatisfied. Poor customer service. Not reliable. Uncaring. But yet they will still charge me 1500 for the pleasure of freezing for a month.

Updated on 01/13/2020: Just an update to the horrible service I am paying this company for. Again, no one who answers in CS is America, however, when my 1st review went up all of a sudden their "social media" department was fast to want to speak with me. Nope, they are as professional as the rest of this unprofessional organization. We're into week 6 coming soon and I still have NO WASHING MACHINE. They determined the washer has to be replaced. This means I have to start all over with their "process". Their process benefits them, not any of us, the ones paying them, the consumer.

My heater stopped working and the fire wouldn't come on. I called in a claim to American Home Shield and went through a very easy process. Their contractor, A-US Air Conditioning of Texas, came and the tech thought the issue was something and he fixed that. But then, the heater had the same problem. The tech immediately came back and fixed it.

Every time I call to get someone to take a look at my issues, they give some runaround about having 48 hours to respond. I am currently without heat in my house and the temperatures are dipping into the teens this evening. When I called to have someone come out to look at my gas furnace, they told me they could schedule somebody by Saturday or Sunday. By that time, my pipes could be frozen. I also called 6 weeks ago about a broken washer and they told me they don't cover over usage. All of my clothes had dirt on them, but they said it was running, so they don't take care of that. If there is a special plan that does, they certainly don't inform you of that. I will cancelling this service as I have had nothing but bad experiences with them so far.

Our oven was not heating correctly and I submitted a claim for it via the website. I got follow-up email about who was gonna come out and look at it, and I was very satisfied with the process. We couldn't come up with a suitable date within a reasonable timeline with the initial contractor they assigned to us. They were always a number of days out. I understand that they were busy and they couldn't get to us, but we needed the oven checked. So, I called American Home Shield back and I talked to somebody there and they set us up with the Sears Huntsville service department.

I filed a service request to American Home Shield for a dishwasher that was leaking and an ice maker and a refrigerator's water dispenser that kept running when you try to get water out of it. The tech from BRM Services came out, looked at it and said that it was corrected. I left and when I came home in the evening there was a flood in my kitchen and basement. I called AHS, but the tech didn't come out. I had shut the water off as I was concerned about secondary damage because the kitchen was flooded and I had marble in the kitchen. But the ceiling tiles, a whole lot of them had fallen down because of the leaking through our basement, and the subfloor had gotten off.

I called AHS to submit a claim and the customer service reps were very good. However, we had that big storm, so it took two weeks for someone to come out to our home to rekey. We had to reschedule it a couple of times but the guy from Realty Rekey was very nice. The locks are all working great.

Within five minutes of me sending a note to AHS, ANB Plumbing called and let me know what time they were coming. Then, they showed up exactly when they said they were coming. The tech wasn’t here but 15 minutes, and it was fixed. They were awesome. I've been submitting claims over the phone, but I did it online this time for the plumbing issue. I’m old school and I don’t do a lot of stuff on computers, but this was very simple. I'm very satisfied with both AHS and the plumber.

American Home Shield handles claims well. However, when I had to have my washing machine replaced, the process took about three weeks to go through, which was quite a while. It had to go through their purchasing department and there was a lengthy delay waiting for them to review the claim. But when I reported a heating issue, a technician was at my house within 18 hours, which was really fast. And it was a great experience.

I have 2 open claims right now where one was for a faucet in a bathtub. The contractor said that they ordered the parts from Moen and then I should have had the parts by now but I still don’t have them. That was more than a week ago and the plumber got back to me and said, “Oh, the only thing I could do is contact Moen again.” But nobody ever contacted me and I'm not sure what’s going on with that. The other one is for the pool pump that was making a very loud noise. That experience was great as SoClean came right out the next day and then came back the day after as they had to get a part. Still, they fixed it immediately. They were in and out. And so everything’s fine now and the pool pump has no more noise. However, SoClean was supposed to get back to me on the cost for repairing. They said they weren’t covered under warranty, but they didn’t get back to me on that. It's a month or more old and yet nobody’s getting back to me.

I've had several plumbing issue in the last six months. I know Absolute Water Heaters has been out to my place a couple of times for a couple of different things. One was for a water heater and the other was for our garbage disposal. I was very pleased with them in both times that they’ve been out. I wish I could find somebody like that on my own, but I never could. In the little town that I live in, most vendors are just concerned with getting in and getting out, and leaving as much as they can back to the homeowners. So, when they came out, my issues were minor, and both times, they did more than they were actually sent out to do because the fix was so easy. So, other than making me feel inferior, they did a couple of little extra things just to make sure everything was gonna stay intact and tied, and I wouldn’t have any more trouble and they wouldn’t have to come back out. So, it was very refreshing.

The garbage disposal was down. It was leaking and it wasn’t working, so the guy form Neely Brothers came in and checked if he could fix it. The unit could not be fixed, so he replaced it. He did a great job. Overall, I had a good experience with American Home Shield. Everything was fine.

I got an email which caught me at the right time and I thought, "I really ought to do this because it's getting wintertime. There's this, there's that, this could go wrong, that could go wrong." American Home Shield was not anything special except that I liked the price. I read all the instructions and it was clear and straightforward. It was not the first one I have seen -- I've probably seen 30 of those from companies that offer those types of things. But, I liked the way AHS presented it.

Our experience with our recent claim with AHS regarding our plumbing issue was fine. The contractor didn’t have the part he needed at the time of day he came to help us, but he returned shortly in the week. I rather he had the part on his truck. But we were one of the later appointments in the day and he said he’d already done five of that same job. So, he was out of it. But everything's been working fine ever since.

The pool was draining so we noticed that the water level was going down. Making a claim was easy and quick, and the contractors were responsive and kept up communications really well. The tech told us everything that was going on. He had to go and get some parts, and then came back a couple days later.

The dishwasher's bottoms were not working. I submitted the claim online and the website was convenient to use. It took less than a week before the contractor came out and he was very professional and friendly. I took the cashout option and I'm going to submit the receipt tomorrow because tomorrow is the installation. I had American Home Shield two or three years back for a year or two, and then I discontinued. Now I have been with them again for about four months.

I went online to submit a claim for a leaky toilet. I had the visit pre-arranged because it was a weekend and I was going out of town. They knew when I would be back and they came right away. They said any time does not include weekends. Mike, the tech, was great. He fixed it and everything is fine now. If their contractors are gonna be doing plumbing repairs, it might be good to open on weekends because that's urgent. I would have just gone to someone else if it was that urgent.

My tenant submitted a claim for a broken dryer on the rental unit of mine. Bert’s Appliance Repair and Services was sent out and the tenant said that the dryer was fixed easily, so it was nice. The tech didn’t have to replace anything as well. The only thing I didn't like about it was that the issue cost me $95. Other than that, American Home Shield's coverage has been on the property for about 2 months so far and I selected them over other providers because of the cost and their reputation.

We bought our house and it’s had some problems. Having American Home Shield came in very helpful, and we've had them for about a year and a half now. Our most recent claim was regarding an electric issue and it was fixed. Everything went fine in the claim. We had previously thought it was fixed the year before. The AC technician came out and had found out that the wall thermostat thing wasn’t programmed correctly for the unit, and he reprogrammed it right. It worked pretty good because it was a mild winter. Then this year, when we turned it up past 72 to try to warm up the house ‘cause my wife has a heart condition and she can’t take the cold like she used to, it started kicking off again. When it got to 74, it would actually pop the circuit breakers. I couldn’t understand why, so we had the AC guy come back out.

Our American Home Shield came with the sale of the house. The dishwasher looked old when we moved in here, so I wasn't surprised at all it was going to go --- There was water leaking outside of it. I emailed and we had somebody from Donaway call me or told me to call them. The repair company was very fast and efficient. Within two hours, the guy was here, which is usually unheard of. He was great, helpful and smart. He said he'd come right back out if it leaked again, but that hasn't happened. The problem was taken care of.

When I bought the house, the seller provided American Home Shield. The last claim I put in was that the furnace was leaking, and right now it's okay.

Our water heater doesn’t work at all. I didn't have any hot water and it would turn off by itself, which was why we called American Home Shield. The contractor came the next day and they fixed it fast. It didn’t take more than 10 minutes. I’ve had AHS for two months and they're a good company. Everything is great.

I had AHS before, and then about two years ago I let it fall off. And then they started doing a monthly deal, so I started doing that one because it was more reasonable. I could fit it into the budget. Recently we had a couple of issues with the washing machine. It kept going off balance but the contractor of AHS finally wrenched it down pretty good and it has worked perfect since. The contractor was very helpful, informative, explained everything and got in and did what he needed, and went about his way.

I get a faster response when I talk to people so I called AHS for my garage opener that does not allow me to use the remote to open the door. I had a scheduled appointment with Ace’s Garage the next day and then I had an excellent interaction with the guy who came out. He had to change a part and the garage door is working now.

I had issues with my faucet where the water wasn't coming out. Then there was a stoppage going on to where if I pour dish water down my sink, black goop will start coming up my bathroom sink and it will take forever to drain. The smell was awful, too. The contractor came and showed me how to handle the faucet situation. It needed to be cleaned out and then the guy snaked the kitchen and the bathroom sink. I haven't had any issue since. The tech was amazing and very friendly. He explained everything, told me what was going on, and gave me examples of how to maintain the pipes, so he was excellent. I'm very satisfied with American Home Shield.

When I turned our furnace on, I smelled a burning smell. I submitted a claim online to AHS and the contractors that were sent out were fine. They were just candid. Mostly, they just cleaned because it was dusty.

Everything went fine when I spoke to AHS' rep. They sent 2 contractors. The second time around, they sent SAP Home Repair services to handle my plumbing claim. When I called AHS to see if I had to pay, the repair was scheduled for Saturday. Instead, SAP came on Friday. There was confusion with the appointment. Other than that though, I'm good. The tech from SAP said that the first person who worked on my issue may have been trying to get some work 'cause the problem wasn't a broken pipe. It was just grout dripping out.

Rescue Your Air was sent out to us and they’ve been excellent. We got the same guy to come out both times and he was really courteous. He handled the problem and he explained exactly what all he was doing. We were really happy with him. We’ve only been with American Home Shield since January of this year, and so far, we have no complaints. We’ve been submitting our claims online ‘cause that was the easiest for us. While we’ve only used one company so far, apparently, American Home Shield picks companies well.

I submitted a claim to AHS because our refrigerator wasn’t freezing. Submitting the claim was pretty easy. The technician knew what he was doing as well. He fixed it all in one day. I also submitted a claim for the air conditioner. It was leaking and the technicians were very courteous. They had to order a part. They came back in three days and the problem was resolved. It’s fine now. I’m very satisfied with AHS.

I have a cabinet fridge and Mr. Appliance was fixing the fridge. It wasn't keeping cool. I called American Home Shield to file the claim. The contractors told me who they were. They're very responsive and very professional. Their commercial thing on their phone says they don't park in any driveway, they have covers on their shoes, and they cover up the floor. They make sure everything's nice and neat when they're doing it. And then when they're done, they clean up and make sure everything's neat, and they leave. They were great. The fridge is working since then. It's amazing. We wanted to get a warranty company for a while and we picked American Home Shield, and it seems to work for me on anything I've come up with so far. I like how much it costs per month, plus what the fee is to have a contractor come out.

My heater had stopped working on one of my units. I went online to file the claim and Advanced Home Services came out. The technician was very professional. He did his work quickly and left quickly. It was very good. The response from Advanced Home Services after I had filed the claim was fairly immediate as well. It was within the day.

All Hours Emergency Plumbing was excellent but I had a problem with the one prior to that, which was All Brand Appliance. The technician came out to my home on the 27th and he told me that I needed to defrost my refrigerator. I said that it was a self-defrosting refrigerator. Therefore, I needed them to fix it. He went to the back and vacuumed the back portion. He said that it was the only thing he could do. His boss was not gonna allow him to order a part. He didn’t do anything else. He said that there was ice on the coils, and he said he took the ice off. I had this problem a year ago and the same company came in. They put Freon in there to get it to work and the guy who came out said that if it didn’t work, they would probably have to replace the part. It worked up to this point. So, the temperature must have gone down in my freezer for my food to get a lot worse than what it is now.

My most recent appliance claim with American Home Shield went beautifully. I couldn't be happier. The repair guy from Appliance Wizard came out. He was very friendly. He was able to diagnose and fix both problems in about 15 minutes. They did exactly what they're supposed to do. It was great. I've been really happy with how quick American Home Shield to get somebody out to me. It's been wonderful since I moved over to them. Also, the communication with American Home Shield was so much better than the one I had before them. With the other company, I would be told, "So and so will contact you." I would give them the allotted amount of time. Nobody would call me, so I'd call them back. They'd say they'd get somebody right on it. And it was always a hassle. I feel American Home Shield is easy.

POTENTIAL CUSTOMERS BEWARE!!! This is our experience with this company. If I can give them no stars, I would. On 12/13/19, my parents' water heater broke. AHS sent a plumber over & all he did was say "oh ya it needs to be replaced". He then said that he needs to send a report to AHS and we'll get a call back from them. When they called it was to let us know that we won't get a new unit until Monday the 16th because its the weekend. Monday rolls around and nothing. My mom calls and she's told that a new unit will not be installed till Friday now. That's 1 week since it broke.. 1 WEEK!!!! My parents are 85 & 90, there is no way they can lift heavy pots of water just to bathe. We might be in Arizona but it's Winter & cold right now.

I had an issue with washer and dryer then we filed a claim with this company to fix it but after 32 days still not fix it yet because the contractors not showing up or they don't know how can fix it or canceling the appointments....because AHS hiring cheap and unexpert vendors for the repair of the items.... Very disappointing!

So our air conditioner was having problems and not working well. American Home Shield said we had to have someone come out that they approved to inspect the unit. After the inspection they said they would only authorize replacement of the inside coils, not of the whole unit, even though both the inside and outside units were old, not compatible, and not working well. I said, "OK, if I pay for a new unit, will you reimburse me what the coils would cost?" They said yes.

Going on day 6 without lights. Forced to use their contractor only they could not find one for 3 days and authorized me to find one. I call a well know local company and they were out the next day ready fix. AHS said, "We do not believe the cause and ordered a second opinion (fair enough). The second quy stated the same but now AHS said it is about price and they will only pay the second guy who cannot do the job until after Christmas... 8 day from now so 14 days with no light during Christmas???? 15 calls. 4 hang ups. 3 promises manager call backs. Still no light and no solution? Calling BBB as this appears to be a possible scam. Please take caution.

I've just recently been a customer of American Home Shield, since I bought the house, which would be a month now. My friends who have used them in the past were happy with them too. I called in to request change of the locks on the house because I was moving to a new home, and the rep I spoke with was very good. I got a call the next day and then the plan was for the following day. The guy from Rescue Me Locksmith that came out was nice and he did a good job.

Two months of trying to get a Washing machine fixed--they say they will follow up with the repairs but they never do. The technician they use shows up days after the appointment with no call. Then they show up with no parts. When they finally show up with a part, install the part--the machine still does not work. Even though after three attempts--a new washer should be offered--they SAY they cannot do that because they don't have a report from the Technician!!! And then they say they cannot reach the technician in order to get a report. THEN they asked me to call the technician and attempt to get a report. Definitely cancelling my policy. What a sham!!!

Getting a warranty sounded like a good deal as far as appliances and if things go wrong. We just started with American Home Shield. It's kind of catch-22 at this point. We had never used it before. We didn't know how they went about their business. But we're in a little bit of a controversy with them right now. We had an issue with our washing machine, and their service people came out four times. They were great. My washing machine was only four years old and the drive system was supposedly repaired, but we kept having similar issues with the machine. After four tries, they said, "We recommend that you get a new machine." So, AHS said, "Okay. We will make a recommendation as far as the machine that we will give you. It will be comparable to the one you have."

When I bought my house and moved in, American Home Shield was what they had and so I just continued and I've been with them for 10 years now. When I submit a claim, I call AHS and they call the people to come. I pay the contractor an initial fee and they fix the issue. The contractors that they've sent out have been great, so far. They come in, they do their stuff and they clean up. The last rep who assisted me was very helpful, courteous and really knowledgeable because I had lost the contractor’s number at one time and they looked it up for me and gave me the information again. So, I’m very satisfied with AHS's service.

The touchscreen panel on the stove wouldn’t go on and wouldn’t do anything. The guy from 3 Boys came in and he wasn’t in here but probably 10 minutes. He unscrewed three screws and as soon as he moved the panel, it came on. We thought it was the breaker and he was gonna go check that but it was a wire loose in the back. He marked the breaker outside for me so I would know which one it is for the stove next time. He was polite and he was nice. We've had Home Shield for many, many years and I've kept them. They’ve replaced two water heaters and when I had some problems with the microwave, they came and fixed that. Also, the clicker on the stove wasn’t working and they fixed that a long time ago once, too.

My wife calls or we go online and there’s a portal we can use to submit a claim. It’s straightforward. Recently, Five Star Plumbing came out and the experience was great. We had a busted pipe that we had to shut the main valve off, so we had no water. They got there promptly, and the plumber knocked it out in less than an hour. Also, we had an AC issue that was taken care of through Home Shield. It was a good experience as well. So far, in the seven months we’ve had Home Shield, we haven’t had any issues. They’ve been great.

AHS sent the contractor, Alfa Appliances, and they were fine.

I had an appliance claim with American Home Shield and they sent Montezuma out. Everything went fine. The contractor was thorough. He explained what he did. He was polite, helpful, he knew what he was doing, and what I really liked was he explained it well. This guy was really good because, first of all, he called me and he said, “You know, why don’t you look up the numbers for me ‘cause it will save me the trip from having to go out there.” And I really appreciated that because I felt like some of the others before, they made two trips and then I’m paying two times, and I thought that it didn’t have to be that way. But with this person, he was very respectful of the fact that I was paying for the one appointment.

The man from Ample Air Systems fixed the heating unit. We were happy. The first time he came, he cleaned the contacts and thought it was fixed, but it wasn't. He came out the second time and replaced it. I think it was a printed circuit board and whatever the part was, he put in, and it works fine now. I had AHS before, and then I cancelled for a short period of time, and went back with them. In total, I had them for over a couple of years.

I have a water issue that I'm still waiting to get fixed. Because of the holidays, American Home Shield finally ordered the water heater, and then Plumbers Inc was able to go pick it up. But they’re so busy that they’re not able to come in and replace the water heater until January 8 -- there is this long delay of days of getting this thing taken care of. Maybe they could speed things up a little bit to get things approved. What happens is that when the contractor comes over, they take pictures of the whatever needs to be fixed, and then they send it off to AHS. Then they go through their authorization department area, which takes a couple of days. And I’m like, “Okay, well what about the consumer who’s got a problem that needs to be fixed right away?” That, to me, seems a little lackadaisical on their part.

In all the many years we’ve had American Home Shield in two homes, I've never ever had a problem with them, not even one time. Whatever way to submit a claim, it all works. They always respond and it’s always correct. It’s such a great system because if you don’t have a company like them, that means you gotta call a plumber, an electrician or an air conditioning guy. Then, you gotta get them to answer the phone, and to come to the house. I make one phone call to American Home Shield, and I get whatever I need.

I switched from HMS to AHS, and I started with them in July. Their service is better than HMS. I just use their website and I never talk to a live person. They sent out Air Doctor Mechanical for my latest claim and I have an excellent review for them. So far, so good with AHS.

We bought the home in May and we were given the dollar amount for the home warranty, which steered us towards the package we bought from American Home Shield. My husband chose them based on the services provided and everything that was covered. I woke up one day and the heating wouldn't turn on. I made the claim online and I love the process because I don’t like talking to people. Everything was right there. All the options were easy to go through and it's all on one screen.

I needed to have a running toilet fixed and a garbage disposal replaced. American Home Shield sent Super Plumbers out. They also replaced my faucet in the sink in the kitchen because it was doing a weird thing where the pressure was extremely high. There was no high pressure in the house, so it was a faulty mechanism inside the faucet itself. And no matter what kinda nozzle you put on the end of it, it goes everywhere. So, they switched that out. I like the job done.

I love American Home Shield. Their claims process is painless and you can do it online without having to talk to anybody. You can easily tell them what you want and someone will get with you within the next 24 to 72 hours. It’s pretty quick. Recently, I had a plumbing issue and my experience went well. They assigned Wayne Hyde Plumbing to my claim and they immediately solved the problem. My interaction with the techs was also good. When they got there, they came in and asked me to show them the problem. After I did, they went in there and looked at it. They put some little thing, blew some air somewhere, reran the water thing, and it was quick.

The city was telling us that we had water running and we could not figure out where it was. I called American Home Shield on the phone, and I went through a prompt. Then I called the next morning to verify because the prompt did not hear my voice and put the wrong problem into the system. I knew it went, but you cannot correct the prompt. It said, “Oh, okay. It is a clog. Okay. So, next.” And then they asked me another question. Like, “No, it is not a clog. It is a leak!”

I was dissatisfied with the warranty company I was with. I was not happy with what they were doing. So I researched different warranty companies and American Home Shield came out on top. I also read decent reviews, and I switched to them. The last service I had from Fast Response was for the heating tune-up and the tech was good. He was professional and clean.

American Home Shield's services are great, and their contractors are good. Air Rescue was quick and they did a good job. They fixed the issue, and I was happy. AHS also paid for the water heater and others.

I had a good experience with Weatherwise. They came out and fixed the issue the same day I made a claim online. They were great, but sometimes, the quality of American Home Shield's contractors is not very good. They'll come out, and they won’t fix the problem. I had a problem with my AC two years ago, and American Home Shield ended up having to send out a different contractor who was able to find the problem and fix it. I've had them for four years and I like that they fix the problem instead of just telling me to get a brand-new appliance. Prior to American Home Shield, I had a problem with an air conditioner, and I ended up having to replace the entire air conditioner. If I had them, they would’ve fixed whatever was broken, and I wouldn’t have had to buy a whole new unit.

In the claim for my oven, Superior Appliance called me and we set up an appointment. I met them out at my house after a day or two, so it was very quick and they didn’t take long to come out. They checked out my oven and told me what was wrong. They were really nice people and very mannered. I'm supposed to be getting a new oven as a replacement and J.B. Hunt was supposed to deliver it, but I have not got a response from them yet. So, I do not have the appliance yet.

Earlier this year, I signed 5 contracts with American Home Shield. My recent one was for a plumbing issue. They sent an incompetent vendor that cut my wall, left and never came back. After 2 weeks of going back and forth, they sent me another vendor who told me, "We need mitigation and DO YOU HAVE GOOD INSURANCE? I need to contact our mitigation which will take care of all the work for you." Total scam. I called my plumber, 3 hours later including re-patching the wall, all was done. I will be cancelling all my 5 policies, but I have to wait for 1 year unfortunately. DO NOT USE THEM. Save your money, it's NOT worth it.

AHS used to have decent customer service. Not great, but bearable. My last two engagements have been awful. The most recent was for repair of a microwave. They told us they would have to replace it due to cost of repair, and that if we selected a replacement that they recommended, that they would install it. two months later, microwave was still in a box in our living room. Finally, after spending at least 5 hours on hold time, I gave up. AHS rep told me that if I installed it they would reimburse me $125. So I did. Now they tell me they won't reimburse me because I am not insured and licensed. What I am is supremely irritated. I would rather buy appliances at full retail price than deal with AHS again. It's torture.

I bought the warranty service due to older systems. First time I had a problem, I called and paid for the 100 service automatically with no human interaction. Didn’t know what was happening but was given a company. I tried several times to contact the selected provider and after 1.5 days, I talked to the provider. It’s now been three days since I requested service and will finally get my heat fixed (20 degrees out/58 in my house) tomorrow only because I paid another $68 to expedite the part. AHS DOESN'T CARE OR PAY FOR EXPEDITED PARTS. If I didn’t pay, I would be waiting for up to 5 days to get the part. When I called to complain, found out the call center is in the PHILIPPINES.

Had a water leak the stemmed from a shower. Paid the $125 for the shower only to be told the ceiling damage is not covered. Had to go through home owners insurance anyway. Could have paid one deductible instead of 2. Also, the issue was supposed to be high priority seeing that there was only 1 working shower and someone would respond in 4 hours. Had to wait 2 days for a call, and another 2 for them to come. End of the day, if it is a simple break\fix this is a good thing, but if it involves anything more you will be paying someone else to complete the job. Customer service was also rude and demeaning, with total lack of empathy for the experience.

We reached out to AHS because we had an issue with our ice maker not dispensing ice as well as the front display was not working. We had an appointment scheduled with Runyon Electric. The repair company Runyon Electric, did not call prior to the appointment to ask any questions about our service request. The technician arrives, assesses the issue and informs us that he doesn’t have any parts to fix the issue. He said it would take 3-5 days for the parts to come in. After 5 days I called and they told me that yes the part came in and the first available appointment was not for another week.

In July 2019 our AC developed problems and American Home Shield was contacted, since AC unit is covered under our warranty. What followed was a one month long ordeal trying to get the unit repaired. They contracted with Standlee Heating and AC, and this company eventually came out but despite repeated efforts, they were not able to fix the problem. They put a new circuit board in, which it ended up was the wrong circuit board for the unit. This led to the heater sparking and stopping working several months later. The only way I was able to get the AC or the heater fixed was to go with another vendor.

Kitchen sink faucet continues to leak after 4 months of mental agony, emotional pain, numerous phone calls, $$$ and days off from work! Worst customer service and response level! I am yet to receive call back from them for resolution. Seems like there is no end to this. I would not recommend this company to anyone!

My heat's fuse was broken so the contractor put a new fuse in and did some stuff. Since he’s been out, the heat hasn't been operating so I texted him directly and called American Home Shield. He’s coming back tomorrow.

American Home Shield sent Antech Appliances for the fridge. I did the claim online and AHS' website was easy to use. It took them about two days to send the contractor. It was immediate. Everything is fixed now.

The technician from The Fridge Guy was every efficient, knowledgeable and professional. I was surprised at how quickly he responded especially on a holiday weekend so, he exceeded expectations. The claim went very well and I’m very satisfied with every aspect of it as well as with American Home Shield. Everything went very smoothly.

Water Wise Plumbing did a good job. The previous company, Air Pro Master, didn’t have tools to shut down the water. All the plumbers have what they call the diamond head tool to shut the water down. But for 35 days, Air Pro went back-and-forth saying, “We don’t have the tools. We have to shut down the whole city to change this valve.” They don’t know how to do the job. They wasted 35 days of our time, and my tenant had no washer for 35 days. That was not good. But Water Wise had the tool. They came and shut off the water and changed the valves. They did the job in half an hour or so. Don’t use Air Pro for plumbing. They are not plumbers. For plumbing job, you should use the real plumbers like Water Wise. Overall, I am happy with American Home Shield. In the next couple of months, I am adding another place to American Home Shield.

I speak with a rep whenever I submit claims, and they've done what they're supposed to do. They're helpful and I've been pleased with them. In my last claim, I requested for Appliance 911 as I have been extremely pleased with them. They're fantastic and they know what they're doing. I really like the guys. They worked on the washing machine once and the refrigerator twice. American Home Shield sent them in 24 hours or so from filing the claim, which was a fair time, and so it didn't drag on. Now, everything is working like it's supposed to.

I call and speak with somebody when I submit claims, and American Home Shield's customer service is good. May Heating & Cooling came out to put in a new furnace. The thing that I didn't understand, however, was why I had to pay so much when AHS was supposed to pay for it. Nevertheless, the contractor who came seemed good, but he kind of rushed me into it. I ended up paying $1,500 and that was high. They said it’s a $3,200 retail, but I had a man in here from CoolRay. They were going to put me one in for 2,000 and that was without the warranty, and then I would only add 500. So, I kind of got ripped off.

The guy from Third Generation Plumbing & Mechanical was able to rule out the concerns that I had. That made me happy because I did not have to do anything. He was professionally polite and friendly. He also seemed quite knowledgeable and he was able to do what he needed to do. He was on time, and he wasn't here very long. It was pretty much everything you would hope it would be. Everything was good with this claim. American Home Shield has all been awesome overall.

Our refrigerator was having problems cooling recently, and the claim for it went fine. I did it over the phone and the response was within a day. I communicated to the tech what was going on with the refrigerator, and then he fixed it the same day. He explained to me what he was fixing and what was wrong with the appliance, and it went well.

Our recent claim for our refrigerator went well. It was our first time and we tried to make sure we understood how it worked so we talked to somebody. The contractor was to contact us within the same day and they came out within a day and a half. It was as fast as we could accommodate. My daughter said the contractor came in, immediately figured out the problem, took care of it and was out within an hour.

The contractor fixed and replaced the handle on the water tank. He came and finished his job, and everything is working. Compared with my three years of experience with the Republic of Insurance, I like American Home Shield better. Though the call charge is 75 instead of 30, it is one charge and it is excellent. In my group discussions, when we talk, I bring up this insurance and I recommend people. I'm extremely happy with this one.

Everything went excellently when I filed a claim to AHS regarding my plumbing issue. They sent out Five Brother's Plumbing and they came on time. They were courteous, efficient and were exactly what I expected. I like the ease of use of my AHS warranty. They send me a referral and make sure that things are scheduled. I don’t have to go looking for people. I always get great service when I call.

American Home Shield's customer service reps have always been great. And when I filed a claim for my washer machine, we got an email right away, letting us know who the vendor was gonna be. He called the following day to let us know when he was gonna be there. He came out in about three days, which was quick. My husband interacted with the tech and he was very pleased.