American Home Shield Reviews

I had a stove top cartridge replaced on my Jenn-Air and I had a wonderful experience when I submitted the claim to American Home Shield. The people that they worked with were very conscientious. I also had a leak in my hot water heater and I had it taken care of. They came out, replaced it and hooked it up. They did that within the same day and they did a wonderful job. Everything is working great since then. I have had American Home Shield for two years now and I'm very happy with it. They have always taken care of anything that isn't working properly and they get to me as quickly as they can. I've enjoyed working with them and I'd absolutely recommend it.

American Home Shield provided a vendor for my heat pump. They came on the phone pretty fast. They called, came, and they fixed it and it was about a few days for them to come. My heat pump is working much better now. My electric bill in January was $960, so they replaced the thermostat and right now, everything is working good.

American Home Shield reps on the phone were sometimes nice, sometimes they were reasonable. Normally, their contractor was out within two days or three. Some contractors were very good but some were a disaster just like the one for a pool. We waited for them for a week and they never called us back. We had to call again and AHS had to change with another company. That process was a pain because the insurance didn't want to send anybody else because they already started fixing the problem, and they didn't want other people to come. That company was horrible. The repair on the pool didn't even last a year. We called a few months ago and they had to change the same pump that they had changed that time because, clearly, they didn't know what they were doing. They put a very cheap brand.

My husband called AHS and left a message for them that we had an issue. They said that they would call back within 24 hours and they did, and they even came on time. The contractor that came out was great and since the repair, the thing that we had an issue with has been working fine. We’re satisfied with American Home Shield.

My heater was not working properly, and filing a claim for that with American Home Shield was very simple and easy. I went online and immediately there I could file a claim and pay for my deductible. The contractor was very good. He came right away and he was very professional and nice. He got the problem taken care of, and the heater is working great now.

My double sink were leaking both sides. The AHS rep listened when I called to submit a claim and he was very responsive to my request. Then the contractor they sent was very nice and did his job very well. He had to come back with a part or two though, but it was all timely. Since the repair, there has been no more leaks and I could use both sinks. American Home Shield does a very good job.

My heat pump wasn't working right. It would get to a certain degree like if I set it on 68, it would get to 65 then it wouldn't go any higher. It wouldn't heat up. I called and left the number for American Home Shield and they said somebody would contact me and it was mostly through text messages or emails after that. They texted and said that Guaranteed Services would be getting in touch with me within so many hours or days.

My AC unit had a problem with defrosting and I filed a claim with American Home Shield. I've submitted claims both online and over the phone, and everything was handled. The representatives were friendly when I spoke to them. It usually took two days between submitting a claim and getting a contractor to our home, and that timeline was on a first come, first served basis. The contractors that they've sent out have been a hit or miss. This time, they were able to repair the AC and, so far, it has been working well.

The last time I went to AHS was for the washer that went bad. They had a technician come out again because it happened a few months before that. It was determined that it was going to be 800-dollar or something to replace the part and it wasn't worth it so AHS ended up giving us money to find another washer. Once we found one we purchased it and sent AHS the paperwork how much it was. They told me how much money they were going to give us and they sent us the money within a week or less. American Home Shield has been great. They've always been there and they've always satisfied me. I would recommend AHS to anybody.

My experience sucked. I had a clogged toilet so I had no bathroom and after submitting the claim to American Home Shield online, I called on Saturday morning to get it expedited. They said that they would put an urgent order on it but it went to Sundance North West and six hours and four voicemails later, Sundance had still not returned any of my calls. The reps from American Home Shield were super fine but they said that they have 24 hours and that is their version of expediting. I was upset about that. Still, they were really nice and while they put me on hold, they called Sundance and left a message, giving permission for my claim to be expedited.

The technicians of American Home Shield have been good but there was a contractor who tried to upsell themselves when they came to work on my heater. One guy then told me that if I didn’t pay him $129 to have him clean it, he was going to turn it in and I wouldn’t have a warranty on my heater anymore. For AHS not to cover my heater is not for him to say but I’ve kept it clean all along. So I paid him $129 and he supposedly cleaned it. But that’s the only problem I’ve had other than having to wait on the phone too long to talk to a rep and turn in a claim. It took me about 45 minutes on the phone and then two to three days for someone to come out.

My fridge was blocked and my wife submitted a claim for it with AHS. The contractor who came was very helpful. He explained and fixed the unit, so it’s all good. You get what you pay for with American Home Shield.

Our most recent claim with American Home Shield was for our water heater. We actually had to go through claims for this issue two different times, so we ended up paying $150 because the water heater wasn’t heating well and it was very old. We filed those claims online because I waited and waited but it was impossible to get a hold of them over the phone. I would like to be able to get someone to answer the phone. It would be nice to be able to ask questions from somebody instead of trying to type everything online.

Every time that we have used American Home Shield the experience has been very easy, simple, and the service has been good. We had a recent claim for the garage door as it wouldn’t go up and down. I submitted the claim through the phone and had a very nice experience with the rep. Then a very nice guy also came out and fixed the garage door. He explained everything to us the way that he should and told us what we were facing. He also called in and made sure it was covered. Everything was covered, so it worked out really well. I recommended American Home Shield to a lot of people that I know. They tell me that theirs has never covered anything and so I told them I had one that wasn't covered and that they need to switch next time you get a homeowner’s insurance.

The light in my garage was out, so I called American Home Shield and made an appointment for the electrician to come out. He came out and he looked at the light and he said that it needed to be replaced. He said that he would call back American Home Shield to see if they were going to take care of it and they said they did not do anything outside. So I talked to one of their representatives and I told them that in order for him to find out if there was something wrong with the lights, it had to be inside in the garage so that he could get the electrician. But she forwarded to the page which said they don’t do outside. The electrician came back today and he is going to finish up and put up my light. I’m waiting for him to do that, but I have to carry the cost which I was not excited about. I bought the light to go outside and I have to pay him. So, I'm paying two times.

We discovered a leak underneath coming from our sink, and it was happening for a couple of days before we realized where it was coming from. I put in a request online and described the problem. I had a call returned the next day just getting clarification on everything and the interactions with their customer service went great. They wanted me to diagnose the problem again and describe them in my own words what was going on. And they seem to understand what I was talking about and told me what was going to happen next.

When I call American Home Shield, I tell them what my issue is, and they'll dispatch to a company in the area. Then someone comes out within 24 hours and I have a deductible of $75 which I pay. The contractors were professional and quick. They called before 24 hours and someone was out the next morning. American Home Shield is dependable and I've had a good experience with them.

I submitted a claim for that issue online. The online submission process was easy and I called back the next business day, so that was fine. The contractor that was sent out by American Home Shield to fix the issue called me and asked me which time block I wanted, whether morning or afternoon, and I chose the morning time block between 8 AM and 1 PM.

My washing machine wouldn't spin and wouldn't release the water so I got on the phone with American Home Shield and filed a claim. They listened to what I said and then they took care of it as soon as possible. It was a very good experience. The contractor then came out and thought he fixed it. He didn’t have me do a load of wash when he was here, so he couldn’t tell whether it was working or not. But after I tried it after he left, it didn’t work. So I had to call them back out. Then the second time they came out, it worked perfectly. AHS's customer service was very good. They did very well, they got the right people and I appreciate them. AHS is very good, overall.

The element on my oven broke and it caught on fire. I made a claim to AHS online because their hold times are not short. Their site is nice. When the repair was made, someone else was there. But I talked on the phone a few times with the office manager of the company contracted out and she was great. We had a snow delay but aside from that, everything seemed to have worked all right. The technicians were efficient and got the job done. They were in and out. The oven has been perfect since then. AHS has been a great service for when we needed it and I'd recommend it. Aside from the hold times when I actually called in, my overall experience has been pretty good.

Our house was build in 2007 and having a warranty is very important. We have had AHS on my other house, so we continued with it. The most recent claim we had with them was for our garage door. One of its ropes broke. The rep that I talked to was very good. I like to call because most of the time I don't know what's covered and what's not. They then sent a contractor and he was good. However, I was told that AHS doesn't cover my case, so my son paid the contractor by check. I then paid the deductible by credit card and their customer service took that. AHS drives me crazy about which things are covered and which things are not. But I'm working and I don't have time to look for a contractor so it's easier for me to have it this way.

I had a dishwasher issue and when American Home Shield's technician came out, he found out that there was a leak. So, there was a claim put in for that. Because there was somebody already coming out for the leak, I put in a secondary claim over the phone for some plumbing issues around the house. However, it took me two hours to get on the phone with somebody and that has been a consistent issue with American Home Shield. Nevertheless, when their contractor arrived he was very good and I liked him.

We purchased this house last year and it has AHS warranty. I always submit my claims online and within a day, I get a response. To escalate a problem, I have to pay a $75 charge for the call, which I could pay online. I also did some research on one of these companies and AHS was the number one. I checked two other ones and I didn’t like what I saw in them. AHS has a better policy, so much so that I renewed it for another year because it expired in March. For the $60 that I'm paying a month, I have an insurance policy and it's a lot easier for me at least to have something like that in my back pocket. The policy I have is the top of the line which covers any county codes.

I’ve used American Home Shield several times and it has been great every time. They’ve always been very efficient and very fast. We’ve used a couple of contractors, including plumbing, and they were absolutely great.

I had a claim recently with American Home Shield regarding the water and furnace. Their claims representative was really good and helpful, and the contractor was out the next day. However, my wife was very uncomfortable with him and it seems that they wanted for us to spend a lot of money. It was not a good experience. We did a cashout and I was able to get somebody else to fix the problem. But besides that bad experience, everything else has been good.

I had American Home Shield come fix a hot tub and I submitted my claim online. The tech arrived quickly, within a day or two. He was very good and knew his stuff. He told me which part was broken. Moreover, he had the part with him, so he fixed it right away. I was happy with the technician. We've had a couple appliances repaired and so far, the warranty has been valuable. They have saved me the hassle of going out to shop for a new appliance and saved me a lot of money. I recommend American Home Shield.

When I submitted a claim to American Home Shield, I did it online. We had a leak around the bottom of the toilet. Navigating their website was very easy too, and the next day, the technician got out here. He was very good. While he was mostly with my husband, he was very friendly and informative about telling us what he was doing and what he was finding. Since the repair, our toilet is doing fine. Overall, having a warranty with American Home Shield gives you peace of mind. While we don't use it very often, it's nice to know it's there when you need it.

We used American Home Shield once. The garbage disposal didn't work and the water was backing up. It was clogged. I called them and they immediately got someone to come out the same day and we were pleased. The repairman did his job and left. The garbage disposal works excellently. If someone asks me about American Home Shield, I would tell them to use it.

It was New Year’s Eve and I had a water leak in my basement. Water was coming through the wall, up under the carpet. So I had to turn off my whole house water. I was home and I got it pretty quickly so the damage was minimal. I called American Home Shield right away or tried to and it said that my wait was over an hour and then I felt that maybe it’s New Year’s Eve and maybe there’s nobody there. So I went online and put it online because I felt that I can wait until the morning and see what they’d say. That night, I quickly got a text that said, “This is your plumbing guy. This is who will do the work.”

My heater needed Freon. It was during the coldest time of the year and it kept kicking on to auxiliary heat. I had a $700 electric bill so I had to get someone out to check it. I called American Home Shield and they took care of everything. Someone came out and he did a good job. However, the unit outside is so loud, I can hear it in the back of the house. The tech said we don’t need a new unit so I hope this summer, it doesn’t go out in the heat when it gets really hot because I don’t think that unit should be that loud. Even so, American Home Shield was quick.

The online claims submission process of American Home Shield works fantastic and is really user-friendly. I go to the website, pull up my account, and type in what I have a problem with or what I need done. I had a problem with our stove and a gentleman came out, replaced the thermostat in it and one other part. He was super friendly, very informative, and was right there with an answer for me for any questions I asked. He had to order one of the parts and the part was actually delivered to my house. I called him immediately when the part was right there then he showed up that day and put it in. He was a super guy. He fixed the problem for me as soon as he could and was happy to be of service. I'm very satisfied.

I submitted a claim to American Home Shield for a thermostat that wasn’t working and their response was great. Their contractor was great too. I had to reschedule them and they were very open to accommodate my mom. They found the problem, something that was uncovered in the attic and they just had to re-cover it and it worked. Our AHS experience has always been great. We have that in our home as well. However, I sometimes think they just keep repairing and repairing instead of replacing and that’s annoying, but I'm still grateful to have that protection.

We have a kitchen sink that’s not draining and I have a family of five. I’ve been waiting for four weeks for American Home Shield to send us a plumber. I've already reached out to AHS three times. The last time, we were on the phone on hold for an hour and 45 minutes. Contacting American Home Shield is brutally painful. They sent a plumber out three times to fix our sink, and the last time, he said “I can’t do this, we need to send a company out that has a camera”, so then another company called, who doesn’t have the camera.

The faucets would not stop leaking on the shower heads and it was hard to push them back in. I went online, submitted a claim to American Home Shield and my experience was nice. There had been quick responses in communicating from the home office to the provider. It has been speedy. The tech who came over was wonderful. He was friendly and professional. He was in and out and did what he needed to do. I'd recommend American Home Shield to others.

We had a dishwasher that was extra noisy. I submitted a claim to American Home Shield online and it was very easy navigating through their website. The technician was out in two days and he was excellent. He was thorough, detailed and helpful. The dishwasher was back to normal since then. It was our first time using AHS and the process was easy and our problem was solved. AHS is valuable. It saves us time from having to get through recommendations or finding a reputable repairman.

I had a dishwasher leak and I called American Home Shield. A contractor came out and fixed it. The unit has been performing well since the repair without any issues. When it comes to little repairs, American Home Shield will take care of it but when we have major issues, they don’t seem to want to do that. They would not do anything about an air-conditioning that was falling apart and I ended up having to replace it.

I submitted a claim with American Home Shield for a leaking faucet in one of our outdoor water bibbs. I did an online submission and then they set up everything. It went smooth as far as signing up on there. Then the plumber contacted me and set up the time that was convenient. It took him about 30 minutes to fix it and then the faucet's been working great since. I've been really happy with the services that I've gotten so far and the individuals that came out to my house. I had a locksmith come out and did a re-keying. That company was great and it was actually the owner that came out to do it. I recommended AHS to friends that needed those services and to people buying a new house especially if they're busy like me. I might know how to do a lot of those repairs, but I just don't have the time to.

I contacted American Home Shield about an issue with, first the microwave and then the dishwasher. They were malfunctioning so I put in a request. That was $100 per request and that was fine but they were able to group those issues into one single request which was pretty nice. I'm a big fan. But other than that, I have nothing good to say.

We submitted our first claim with AHS, which was related to the mold smell in my bathroom back in mid-October, and Service Express was assigned to us. Their guy came out within a week and he was unable to find the problem with the mold smell. There was also a dripping faucet which was never adjusted and he said he would fix the dripping faucet but it turned out that when we followed up with them they closed the claim instead of following up on it. So we asked them to re-open it because of the faucet and also because the mold smell was continuing.

American Home Shield has been great. We've lived here for quite a while, but this year has been a nightmare. The water heater blew up, the dishwasher broke down, and there were problems with the electricity and the garage door opener. But every single solitary contractor have been above and beyond fantastic and fast. They responded quickly, got the job done and fixed things before they became a problem.

I made a claim for an issue with my plumbing. I went online to do that and it was an easy process. I clicked the service I needed and hit submit. It was easy to navigate their site and it wasn't confusing at all. They assigned All-Pro Plumbing to me and they called me very quickly. However, on the day that the contractor was supposed to come and take a look at the issue, they had to reschedule. He didn't have the appropriate equipment that day because it was being used on another job. It was an issue for us because we had limited use of the bathroom. But he came the next day, cleaned the sewer line and got the issue fixed.

My garage door got fixed with American Home Shield. I had to figure how to work around. But I think that’s just because my garage door is odd. The circuit is odd. But it makes life a lot easier that I can push a button and my garage door will open. The online claim submission was good. I'm not very computer literate and I didn't have a problem with it. I have no problem with the people that came out too. The contractor was very informative and extremely professional. I was with him the whole time. I’ve always had a good relationship with American Home Shield. It was just getting to where it was way too expensive for me to continue keeping them for my insurance coverage.

We finally got a hot summer here in Louisiana, and when I turned on our AC, it wasn't cooling. We looked at it and there was frost on it. We turned it off and I got on the internet and logged in to my account and put in my AC information. The AC people called me and said they’d be here at a certain time. I couldn't do it that day and I asked if they could come on a different day because I got work. And they worked with me on that date.

There is an ongoing plumbing problem at my house. Mostly the kitchen and the washer area clogs and I have to tell American Home Shield to come and drain it out every two or three months. It just keeps occurring. This last time I had somebody come out and he decided he couldn't fix it after spending about 10 minutes then gave a "thank you for your $75." He said he would contact American Home Shield and tell them that he wasn't capable of doing what was needed and somebody else would have to come out. He didn't really want to get his hands dirty at all so he just left. I've had these people out before for other things. That one was a surprise because I had already waited almost a week for them to be able to come out. In the meantime, I couldn't wash clothes and do dishes. I couldn't drain and everything was complicated.

I filed a claim online with American Home Shield and it was very easy and user-friendly. I’m a millennial so I understand it, but an older person would be able to do it pretty easily too. The tech that they sent showed up in my house, we chatted a little bit then he asked me where the garbage disposal was. I showed him where it was and he got to work. It is a lot easier cleaning dishes when you have a garbage disposal, and he fixed mine.

I called AHS and told them what was wrong with my dryer. The problem I had was that the people who were going to come and fix it were supposed to contact me within 24 hours but they didn’t. I had to get them back on the phone and hold on the line for them and tell them that I haven't heard anything yet. The contractor called me eventually and he came right out. Apparently, there were two things that were causing the dryer to let out cold air. He replaced both of them and then he left.

I’ve been with American Home Shield for three to four years now. I submitted my recent claim online and got a confirmation for the name of the contractor and the phone number and what would happen. The contractor that came out did great and he was nice, very polite and professional. He explained what he was doing and why he was doing it and won me over killing it like that, so it was good. He was one of the better ones we've had out there and he came in and took care of business. He cleaned up after himself and was gone in 30 minutes. American Home Shield has good house calls and I’m very satisfied.

American Home Shield sent a guy from One Hour Heating to take a look at my heater and said it had a leak. He took my stuff apart, left it and said he was ordering parts. But two weeks went by and nothing happened. I called him back and couldn't get a hold of him. I called American Home Shield a few times and told them to make a matter of record on what I was going through and they did that. Finally, this company got blacklisted and they’re no longer representing American Home Shield.

Three weeks ago, American Home Shield came out to troubleshoot the thermostat and ended up replacing it for one of my units. I submitted the claim online but I’d rather talk to somebody. The contractor was very punctual. I suggested it might be a thermostat problem because the read out of it was not real stable. I’d push a button and it would blink on and off and couldn’t get the unit to come on. He agreed with me and went right to the problem.

I had my home microwave oven go down. I couldn’t get a hold of AHS even though I was directed to contact the replacement division of AHS. I didn’t have time to spend one, two, or three hours on the phone, which I did more than on one occasion. They finally sent a notice from the manufacturer that they were replacing it and I had to follow the step. And after a frustrating two days, we finally got through and in 10 days, my microwave was replaced, which was way too long.

I usually go on the internet to submit a claim. I prefer the phone but it is slow. When the heater had a problem, I called AHS for a service and they sent out a repair shop that I had asked them not to send. The people they sent to fix the furnace were completely inept. The technician did his bag not to check and said they don’t do cleaning on the furnace and tried to overcharge us to clean it, which wouldn’t even fix it. So, he left the furnace off. Then my tenant called her dad who came over and turned it on. That was literally all it took and the heater had been working fine since. Other than that, American Home Shield is fine. I’ve known them for several years and that was only the second time I had a problem and I would tell my friends to get AHS.

We’ve had numerous interactions with American Home Shield over several years and it’s been wonderful with them. This time, I called to submit a claim for our roofing and their reps were great. We had two guys come out and give us estimates. The guy from Platinum Roofing said I had two roof trusses that were both broken and needed to be repaired. He also said that a whole line of roof tiles and the one above it needed to be taken off and he wanted to charge me $2650.

We bought our place in October and the sellers bought American Home Shield home warranty for us. There was no outlay of cash to worry about, we're covered for the whole year. Recently, we had a problem with the dishwasher, it wasn't draining. I submitted a claim online and the technician came out quickly. However, the problem was difficult for them to diagnose. And then, when we decided to get it replaced, they figured out it was because there was a problem with the motor. It was overheating.

Our hot water heater started leaking and we needed to have it replaced. We submitted a claim with American Home Shield and the call back was very quick. They were very responsive. The whole issue was resolved in a matter of few days. The contractor was very professional, very polite and very knowledgeable about what needed to be done to resolve my issues. He came on Tuesday, was back by Friday with the part or with the new hot water heater. He installed it in a matter of no time and was gone in 2 hours flat.

There was a leak in my plumbing and I filed a claim for it with American Home Shield online. It is better online because I don’t have to wait. The only thing is, they never called me this time so I ended up having to call the company to make the actual appointment. The contractors have all been very good and professional though. Overall, it was a good experience.

I had two recent claims with American Home Shield and the latest one was with my oven. I used the cleaning module on my oven unit to self-clean, but it wouldn't unlock, so I couldn’t use my oven or get it open. I submitted a claim online and navigating through their website was fine. It was good and very efficient. The techs were out there the next morning. My interaction with them and their professionalism were good. A locking device in the oven had gone bad, so they had to replace that part. Since the repair, the oven has been working fine so far. I would recommend American Home Shield to people and I'd tell them that this company is very responsive.

The lights were out on half of the house and I submitted a claim to American Home Shield online. The contractor scheduled me for an appointment and then a few days later, they gave me a call. They were very professional, they knew what they were doing and they were kind to have everything fixed. American Home Shield has been great.

We had an issue with the air conditioning where it would not turn off. We requested a technician online through American Home Shield, and navigating their website was very easy. The contractor was great and very professional. They checked the unit and then they resolved the problem. They replaced the control board for us. It was done right the first time. It was a great experience and we were happy that we have the coverage. I would highly recommend American Home Shield.

When I made a claim with American Home Shield on my oven, it was done very well. But I still have an unresolved case with them. Our furnace is not fixed and it’s running 24 degrees in Pittsburgh. It has been five days since I made the claim and I have not heard anything from the contractor. And American Home Shield has no clue.

We love having American Home Shield warranty. I trust them because they're going to be professional and do what they say. And if I have a problem, I can call them and they will correct it. The commode would always keep running periodically in the middle of the night and it would run all night long. We submitted a claim online and the repairman came about 40 minutes earlier than the time that was given. He called before he came, and was very nice and professional. I told him what the commode was doing and he showed me what the problem was. He said he was going to replace the problem inside the tank, did that, and said that we shouldn’t have a problem again. He also told me that we can give them a call if we need anything. We were so happy and we are going to renew our warranty when the time comes.

Submitting my claim with American Home Shield was interesting. It's way easier to do it online than it is to try and call. I've had issues each time I tried calling. After submitting, you'd normally get a phone call from whoever is assigned within a certain amount of time. However, I wish they had more options because they don't allow you to break it down too much and give more details. It would be up to the contractor to call and ask what the issue is exactly. We've used American Home Shield twice now and we've gotten the same good guys. Mostly, they were able to get the job done on the first visit, but sometimes they had to order parts.

We had a problem with the heating system and it was blowing cold air. Submitting the claim was very easy. I just called American Home Shield and I had an option of paying upfront or paying when the gentleman came, and I took the option of billing it directly to my credit card. Previously, I had to pay the vendor the service fee, but I think it's better that I pay American Home Shield so there's no confusion. The contractor told us when they were going to come and the gentleman called when he was on his way. And when they came in, they showed their ID. The gentleman and my husband went outside then they came back and took care whatever the issue was and the heating system has been working fine since then. And they said if we had any other issue to give them a callback. They were very nice and friendly. American Home Shield seemed to be very responsive to the issue and I’d recommend them.

Having a home warranty is absolutely invaluable. Everything breaks down and this is the best way to ensure that I don't have to come out of pocket with a tremendous amount of money. Recently, I made a claim with American Home Shield for my air conditioner. I submitted it online and it was incredibly easy to navigate their website. The technician they sent out was here in two days. He was fabulous, very professional and efficient. He had to order a part and was scheduled to come back three days later to put it in and everything has been working great since then.

I just bought a house and I have the one year home warranty with American Home Shield. I have been having issues with my garage door opener since I bought the house so I submitted my first claim over the phone and it seemed to be easy. I told them about the garage door opener and they said that they'd send a technician out. But they sent an electrician out, not a garage door opener repair person. He did his thing and figured out the issue is above him because he was not a repair guy for garage doors. He wrote what was wrong and left. Now, I received an email from AHS stating that they have a garage door repair person coming next week to look at it. Do your research on different warranty companies.

The heater went bad and AHS came to my rescue. I called them and they responded and fixed a schedule. The contractor then came and fixed the unit. The heater is now working good. I’m going to renew our contract with AHS. It’s really good.

The mechanism on my refrigerator that releases the ice would stop working. The ice would always jam up in the ice bin. I had a refrigerator, not an ice maker. I submitted a claim with AHS online and it was easy to do and convenient, too. The first guy that came out came out twice because we had to do a recall. The ice feature on the refrigerator quit working after he fixed it. He told me pretty much when he came out the second time that it was a manufacturer's defect, that they don’t recognize it as such and I just pretty much have to live with it. We also couldn’t even make the ice bin fit into the mechanism so, the ice bin was almost kind of free-floating. It’s kind of scary, especially since it’s in the door. If we open the door, it’s there and it slips. And then, that’s when it was worse off than it was before because that was when the ice didn’t set back in. Now, I didn’t even have a receptacle that was even good for the ice to fall down into.

My property manager called AHS to fix a leak and everything has been fine since the repair. Having the warranty is very valuable because I'm not there on my property and if something breaks, at least I know I would be taken care of and I'd be covered. I highly recommend AHS.

There was an issue with the fuse on our furnace, and part of that was the AC at the same time. I filed a claim for it with American Home Shield online. Doing it online is easier as I don’t have to worry about getting on hold, trying to hear somebody on the phone and all the background noise. It’s convenient for me to just hop on the website and do it. It just takes a few seconds and I’m done. Also, the contractors that AHS sent provided a great service and the furnace is working fine now.

I put in a claim with American Home Shield for a plumbing issue in the back into our stoppage of the drain. Their website was fine, but the option for me to explain what my situation was wasn't available. The next day after I contacted them, the contractor came and he was excellent. He explained the measures he was taking and went above and beyond which was good. Our plumbing has been excellent since the repair. Having an AHS warranty has been valuable.

We were getting flickering lights in the house and outside, so AHS sent someone and he was very good. He ended up asking me to call the power company. He went to the fuse box and said that he couldn't take certain things out to look at them. He came back a few days later with the power company guy and they looked and looked and found out that there was a messed up fuse in the box that was leaking and it had to be replaced which he did. He did a good job and the problem was solved which amazed me. It was a big issue but they fixed it and I was very impressed. We’ve been with AHS for about 18 years. My wife and I are both realtors so we deal with a lot of companies like AHS and we always recommend American Home Shield.

My shower was stopped up. I called American Home Shield and told them what the problem was and they sent somebody out in about a couple days. The guy that came out was very thorough and he explained everything to me. He showed me what the problem was, went down in the line, and told me what he did. The performance since the repair has been good. I also had someone come out Thursday. I was having a problem with my doorbell, and someone was supposed to come back out, but I haven’t heard from them. But I would still recommend American Home Shield to somebody else.

Our shower pipe burst and I needed a plumber to repair it. I called American Home Shield to file a claim and it took a minute to get somebody and someone came on and was very polite. They sent an outstanding plumber from Priority Plumbing. He came out and saw what the problem was. He had to get back with American Home Shield though to see if he was authorized to repair it. A couple of days later, he came back and repaired everything the first time. American Home Shield is very reliable. If you have a problem and it's within your contract for them to do, they always do it. I've recommended them to people. If you got a home, you need American Home Shield.

I’ve had good luck with American Home Shield and I recommend them to people all the time. Our pool pump was worn out and it went out. I went on to the internet and submitted my claim to American Home Shield. It was easy. The contractor had to wait a week to get the pump but that’s not their fault. Then they came, put the pump on and showed me what they did.

I had a broken fridge and filed an online claim with American Home Shield. Doing it online is quicker. Their contractors were quick to respond and showed up on time. The fridge has been running fine since they fixed the faulty wiring. However, I have the same issue with the same appliance or not the same issue, but if I get someone to fix it one time if it breaks down like a couple of weeks later and if I still have to pay the deductible and I did it twice this time -- that was one point of confusion. Still, I would tell friends to go with American Home Shield and that there is no risk.

I filed a claim with AHS for my washer and dryer to be fixed. I did it online and, for the most part, navigating the site was easy. It took two days for the contractor to come out and the interaction with him was okay. However, the washer and dryer did not get fixed that day. He promised to come back two days with the part, but it ended up taking three weeks. He did not tell us which part and he did not communicate well. I kept on calling him. And when I did not hear from him, I called AHS and they called and got him. I'm not handy and I don't have a handyman at home, so when something is broken I call AHS first and find out if my issue is covered. All in all, AHS has been fine.

My tenant had a plumbing issue and I submitted a claim to American Home Shield. The techs were very professional and they changed the faucet. After the repair, the faucet has been wonderful. American Home Shield is the best.

I bought a house and a couple of appliances were having issues. I filed my claims with American Home Shield both on the phone and online and it was just like ordering something online which was fine. My interactions with their reps have been very nice. They rescheduled appointments if necessary and they helped replace a unit. Also, the contractors that they sent were very friendly and professional. AHS was great and helpful, and they did their work well. I would recommend them to friends and tell them to call AHS.

My water heater went out and I called American Home Shield. I had a good interaction with the rep and my only problem was I had to go without hot water for four days. I called on a Friday morning and the contractor came out that morning. He was great and personable but he couldn't get an approval through Home Depot. Then it got to be too late in the afternoon on that Friday and I couldn't get a hold of anybody, so I didn't get a hot water heater until the following Monday. It was fixed on the Monday, though, and I'm very happy with it.

We’ve used American Home Shield before and they were really good to work with. Recently, something was wrong with the temperature in the oven and it wouldn’t preheat, and we filed a claim with American Home Shield. Harris County Appliance was the contractor for this claim and they were really good to work with too. The people to whom the repair work was subcontracted were very prompt and courteous when they came here, and they kept us informed the whole time. Our oven works fine now. We couldn’t bake before since everything would burn and that was not a good situation, but now we can. We had such a good experience with American Home Shield that we bought another warranty from them for our personal home and now we have two policies with them.

My furnace wasn't working. I called in and American Home Shield sent out a company to fix or replace it. They said that my existing unit was too old and it was determined that it had to be replaced. My unit was a brand machine, of high quality, and lasted for many years. But the replacement I got was something that was going to break in a few years. Also, my air conditioning was working in good status but they ended up replacing that together with the furnace just to be on code for the city. I'm not too sure if they were being truthful on that but they sold me a huge system which got me into a big debt. So, I paid a lot of money out of pocket for something that I thought was protected and I wasn’t too happy with the whole thing. It made reconsider the continuation of the service of American Home Shield.

The dishwasher control panel was not functioning and we submitted a claim for it with American Home Shield over the phone. The tech came in about three days and he diagnosed the problem and ordered the part. Now, the dishwasher is running excellently. I’ve recommended them to several people.

I have had a number of American Home Shield claims recently and all of them have ultimately been resolved. AHS, however, has gone from hard to get through to impossible to get through. I was on hold for 45 minutes. Then, there were repeated mistakes. For example, I specified that I need to have a gas stove repaired. I had to wait two weeks because the repair person that they assigned to me did not call to set up an appointment right away. And then, he came only to say, "I do not repair gas stoves." Then, I have to go back into another process. So, although, American Home Shield saves me money in terms of the repair eventually being covered, they have gone from being a useful service to extremely aggravating because of the lack of phone support, attention to detail, and the extreme hold times.

American Home Shield was great for the first year as we didn’t have to pay for it because we just bought our house and it was included in our sale. But, as far as renewing, I'm not convinced that it is something that we need to pay for. We tried to file three claims with them. We tried to call them but we couldn't talk to anybody to schedule the service and could only do it online. They have a list of contractors that when you go to their website and you click on a plumber then a plumber would call you. That part worked and they were great at scheduling, but with fixing things, that didn't work that well.

My heat pump was acting up. I submitted a claim online and then a representative from the contractor called me. The Comfort Service came and took a look at it. I've been getting good service but it took them a few trips to actually find what the problem was. It was a bad water somewhere in the well. Even so, I'm very satisfied with the contractor. He's a whole lot better than the one they sent me before. They sent me a contractor called GSSN in the past and their services were very poor. I would recommend this gentleman to anybody.

My issues have been resolved by American Home Shield in a timely manner. There's just one that is taking quite a while. The water lines going into the water heater are reversed and they need to be changed. They're checking to see if they can get around that to have it covered for me. They're going to get back to me when they have a resolution and I also have three different requests that I'm still waiting to hear on. But it's been a week since I've talked to them and I haven't heard from them.

The garbage disposal had three cracks in it. I called American Home Shield and they said they will replace it. The contractor came in and replaced it with a different model. It was a very quick fix and it’s quieter now. AHS is great. I’ve been with them for for three years now and it’s nice that they fix things.

American Home Shield has been excellent. I've been with them for about four months now and they have provided good service. I called in a claim and they sent out within a day a contractor who was really good. Everything worked out okay.

We've been happy with American Home Shield ever since we've been with them. I submit my claims over the phone and it doesn't take long to get a hold of someone. We've had flickering kitchen lights when we turned on our microwave and coffee maker at the same time, and they found out that the amp was not high enough so they put up a thing in our fuse box and fixed it. We've also had our garage door malfunction. It wouldn't open or shut and they fixed that as well. The contractors they sent were very professional and we've had no problem at all with the company. We recommend AHS to all our friends.

American Home Shield is fine but their contractors are sucky. When the washer leaked, the initial claim I made was done online. The next claim for the same thing was done on call, but I prefer doing it online as it’s easier. The contractor still has not completed their job. They said they were coming but they didn’t come. They showed up at a time that I didn’t have an appointment and they just said sorry. And every time they made an appointment, they didn’t show up. I dealt with this three times. American Home Shield is either hit or miss.

We've only been in the house for two years and don't know what to expect. Having the warranty is very valuable. It saves me the hassle of doing the work myself. I submitted a claim with American Home Shield for my heater. I did it online and it was easy. The contractor came the next day and he was very good and efficient. It was a quick fix and the heater is now working perfectly.

I have a couple of friends that have American Home Shield's warranty program and they had told me about it. The only claim we've ever had was the one with the filter on the pool. I submitted the claim over the phone and they went ahead and got back with us. The contractor came out in the beginning, looked at it and saw what they were going to need. My husband talked with the tech and he told my husband what he's going to do. It had to have a new filter and the tech also said that we're going to need a new pump soon. He said he has to replumb some of it some way too.

I've been using the services of American Home Shield since some time last year and I had a couple of plumbing issues in the most recent claim I made with them. One issue was that my toilet kept running but the problem was with something other than the piece in the back. The other issue was that my bathtub was stopped up and would not drain. Submitting a claim for these issues was easy and the plumbing has been working well since the repairs were done.

I’m a realtor and my company deals with American Home Shield, so I have signed up with them on my home and my condo. But, I probably won’t renew with them. You have to pay $75 every time for a service call and they’re also starting to exclude too much stuff now that they didn’t exclude 10 years ago. Home Check, which I had before, was better, but they got too pricey. But then, American Home Shield went from $50 to $75 per service call and they would make you pay for the actual policy for the year. With Home Check, they had no service fee and you would pay one flat fee a year.

I spoke with an AHS representative over the phone for an appliance claim. Then, they asked me what brand my refrigerator is. They sent out a repair guy to work on it. But, this is the second time that they've sent out a guy who could not work on the brand once he got to me. So they had to send out a second guy whom they had to wait on, then they had to order the part. The repair took a lot longer because of that. AHS did the same thing when my dryer broke down. They sent out somebody who couldn't work on GE appliances, yet they asked me what brand the dryer was. So, the process was annoying because of that. Still, their contractor was really good and my refrigerator has been working fine since the repair.

Our refrigerator wasn't cooling so I went online and submitted a claim. The repair person then came and the unit can't be fixed. AHS then told me that in 24 to 48 hours somebody would follow up but nobody did. So I called them and I was on hold for 40 minutes. Then, just as someone came into my office, they picked up. I heard it and the rep was there for three seconds and then it was too late, and they hung up. So, that was not good. Then I tried to do the online chat and it was very good. But I had to call in again because nobody followed up. I was then told that I needed to email the appliance purchasing. I did that but the email bounced back because the person I talked to gave me the wrong email address. She was very nice but it was frustrating to get the wrong email. It has been a long process and we've been without our refrigerator for over two weeks now. I finally got the right email yesterday and finally emailed them but I have not heard back.

We’ve had American Home Shield since 1997 and it has been great to have. I generally submit claims to American Home Shield over the phone and for my recent appliance claim, I requested a particular company because I like their work. We bought a new refrigerator from Home Depot in December 2016 and we had to get it repaired in August 2017. The freezer part has not worked twice and the food defrosted. Recently, I had my birthday and the cake melted all over. It was terrible. The technician had to order a part and he’s going to come back out.

I just switched over to American Home Shield in January and when I made a claim on the phone for a motor that had failed, it was very easy. They reported anything and got everything scheduled. The contractor was outstanding too. They were very friendly and knowledgeable. They kept us in the loop on what was going on and when they were going to arrive. They ran into some issues but they fixed them very promptly. All around, it was a good deal. They were probably one of the best contractors I’ve ever had. It was an excellent experience and I’m pretty happy with American Home Shield, as well as the contractors.

I had an issue with my heating where I thought that it wasn’t receiving enough heat, that the boiler wasn’t really working. I made an online claim to AHS and it was very simple. It was very easy to use that tool and was user-friendly. My dad was home and handled everything when the contractor came. He said the guy seemed like a very nice gentleman. He checked the heating out and it turned out to be fine.

There was a leak in a pipe that ran between my house and the garage, which is where our washing machine is, so I submitted a claim online with AHS and the contractor came within a couple of days. He was great. He saw the problem, gave me recommendations on what I could do and left a card so I that I could call it in. He also let me know that it probably wasn't going to be covered because he knew the ins and outs of AHS. But he still submitted to see if he could. AHS then called within five hours and let me know that they weren't going to cover it. Essentially our call will ask if something that I was told when I re-up my coverage will be covered and I'm usually told that it won't be. They also wouldn't replace until a unit fails. I have a breaker panel which many people have told me will fail very soon and they won't replace it. I ended my American Home Shield because my issue couldn't be covered.

I've had American Home Shield since February when I closed on this condo. I just moved in and I've already had to call them twice. Their customer service seems to be really good. They want to take care of you and give you a good experience. When I called in for a heating issue, the representative took care of it and our interaction was very short. I was contacted within a day or two and the man sent out was very pleasant, friendly and knowledgeable. He answered all my questions and took his time to figure out what the problem was. It ended up being the thermostat not working properly and he said that the wiring wasn’t right. He had to move some wires around and he did a good job.

Besides being on hold for two hours before anybody answers, American Home Shield's claims reps were pleasant. When our heat pump went out, it took the service guy two weeks to get out here and it was in the middle of 0 degrees. And it was the worst experience we've had. I was at my wit's end and nobody really seemed to care. Also, the contractor came and he seemed rude and not personable. But the repair has been fine.

The was plumbing was backed up and when I submitted a claim online with American Home Shield, their process was pretty straightforward. The contractor called me first then they sent me an email and set up an appointment. After, they got there as it was scheduled and they did a good job. Everything is fine now.

My garage door was not functioning so I submitted a claim with AHS by phone. I called during the week and the next day, the contractor was calling me to make an appointment. It was fair enough and fast. The interactions with the contractor were very professional and he explained everything. Everything is doing fine now since the repair. Having a home warranty is very important especially when the husband is not very handy in doing things at home. I will surely recommend AHS to others.

I submitted a claim on the phone for my dishwasher because the tray broke. Speaking with American Home Shield on the phone was a little long which was expected. They sent a guy and he was on time. He was no problem at all. The dishwasher was fixed and it has been working good since. AHS has been excellent.

With AHS, you can never just talk to a person. You talk to the machine. You tell them what's going on and they send somebody out. I was hesitant to call them because one of my previous experiences was so bad. But I had to get the upstairs bathtub, my kitchen sink, and the plumbing in my powder room downstairs fixed so I called them and they sent somebody out. They were courteous, did the job, and took the money out of my account. They were also courteous and professional. I had another tech come out for my thermostat. They were courteous and professional, too. But I had to wait over the weekend because I called them on a Friday and they came right out, but they didn’t have the thermostat. It's working better now. I would tell others that American Home Shield seems to be okay but they should not pay the money to their agents that come out because that was where my bad experience was.

Our dishwasher was leaking from the front, so I used my American Home Shield insurance to get that taken care of. I'm at work the whole day and I filed the claim online on my lunch break, which was a lot easier. The system tells me to click on the “click here”, type in what I need, the model of the dishwasher, and a time was set up. The guy who came did a really good job. There was some food stuck in the front and he wiped it and got it going. We also had a buildup in one of the pipes that went down to the drain and he took care of that, too. The dishwasher is working well now. Everything was great. AHS is really good to have because it’s convenient. I don’t have to stress, and if I don’t have it, then I got to pay big money to replace the parts or the appliance.

Our water heater wasn't working. I went online and submitted the issue to American Home Shield and they fetched it out for the right location. I paid everything online. The plumber called me and the technician that came out was very nice and professional. He told me about the problem and pointed it out. He ordered the parts and got the parts the next morning. A couple of days later when the contractor was able to get me rescheduled, they were able to come out, and the water heater has been fine since. My overall experience with AHS has been great and I recommend to everyone to get them.

The garbage disposal had some issues when my wife was cleaning up. She tried to blend a little too much and it ended up burning out. I submitted a claim for it through American Home Shield’s online portal and it was painless. The first time I submitted it, the company it was assigned to never reached out to me. But the second time, the company reached out to me immediately. Then, it was fixed in a day. They even took the time to explain to my wife what happened and how we could fix it in the future. The few times I've had to reach out to AHS, it has been solid. It's solid for everyone to have around. I would recommend this company.

When I was using my heater I heard a noise and it went like, "Boom!" Everything went well when I made a claim to American Home Shield. They asked me what was wrong and what I needed service on. I told them about it and they sent somebody out. The technician said the blower fan had loosened up. He tightened it up and fixed it. Then I also had him do a tune-up but I had to pay him myself for that. The heater seems to be working well now. Before I was afraid to turn the heater on because I didn’t know what was going on after I heard that noise a couple of times. I decided to just turn it off so for about a week, I was without heat. It was a little cold at night but it was okay during the day.

The handle on my built-in microwave broke. I called them and the representative I spoke with was very nice. They sent out one gentleman, who was very respectful, and he ordered the microwave for me and they assigned another company to come and install it. They were here for 45 minutes, and the microwave works great. Other than that, I have had American Home Shield too for my refrigerator, my air conditioner and my furnace, and I have not had any problems with any of the companies they have sent out. If someone would ask about American Home Shield, I would tell they should get them.

Something was wrong with my air conditioner and I called American Home Shield. Their level of customer service was pretty good, but it took a long time for me to get through. I paid $100 for the service and somebody came within 24 hours. The guy that came out here was perfect because he didn’t try to beat me down or sell me anything and I couldn’t ask for anybody better. He looked at the AC unit, then he went into my garage and around the back. He told me what was wrong with my air conditioner and he took care of it. My AC is working again and everything is back to normal. American Home Shield is worth the money and I'd recommend them. They need more people to answer the phone, but other than that they were perfect. Having them is like having insurance on my car.

I saw some water leaking out by my front door. I figured out that it was probably coming from the water spigot that comes from the outside of the house. When I first submitted the claim to American Home Shield, I got an email the next day that Brother Plumbing was going to show up. It was on a Thursday and the contractor didn’t show up to my house until Tuesday. And when he did, he pretty much just looked in and said that he wasn't going to do it. His exact words were “I’m too old to be digging through a concrete.” That ended up not having to be done but he didn’t take the time to inspect it further. He said that he was going to contact AHS and let them know that he wasn't doing the job and AHS would send somebody else. So on Friday, I called the guy because I haven’t heard anything. I had his cell number because he called me when he was going to come in the house.

When we bought our house a little over a year ago, our realtor suggested American Home Shield. When we had a light that didn't work, I put in a claim and submitting it online was fairly easy. The only time I didn't like using their online service was when I have a particular company that I'd like to answer the service call and it was invisible to me who American Home Shield is going to assign. Like for our pool, we found a particular company who worked well and we wanted them to make sure that they repeat. I called AHS before, but the wait times were bad, although it was understandable. Other than that, AHS sent out an electrician and he took less than an hour to fix the light. He did a good job. I'd recommend AHS to a friend who will ask me about them.

The only time I've needed to call American Home Shield was because of plumbing issues. The reps were always very polite and personable when I call. The very first one that I spoke to that lived in Georgia was very familiar with the area that I live in because she used to come visit here when she was a kid. It started with my toilet in the main bathroom. The guts inside the toilet have been changed a couple of time and came down to a sediment problem in the pipes. There was also a leak that sprung inside the wall and they acted at the call very quickly. A person came out the next day and changed the pipe. American Home Shield has always been great about their service.

Everything for the claim with American Home Shield for my dishwasher that quit working was done through email. I asked them to send out a tech to try and fix it. But there were too many problems with it so they decided to put a new one. I went on my email and had a link to have the new dishwasher. They scheduled somebody to deliver and install it and I had a new dishwasher in about two weeks later. The contractor was on time, got the dishwasher installed and did a good job. The whole process was simple and American Home Shield is definitely worth having.

My fridge quit and the ice maker wasn't working. I could also tell that the oven wasn't working because it wasn't baking like it should and the burners on the top take about 15 minutes to boil water. I called AHS and they called the repair guy, who then came right away and did the work. We just bought this house and there weren't any manuals or anything so we didn't really know where to start when the stove and the refrigerator didn't work. He walked us through it and it was fine. He then said the oven was off but I don't think he did anything about the burners. We just moved here and we don't know anybody and AHS found us the repairman so it was good. I would definitely tell people to go with them.

I had a dryer that wasn’t working at all, and I had it repaired. Submitting the claim to American Home Shield was fine. It was everything else that was problematic. I submitted the claim on November 27th, and someone came out to my house for service on December 7th. The contracting company who came out said that they had to order certain parts for the dryer to be operable again, and they submitted that paperwork to American Home Shield, who then called me on the 14th offering me a reimbursement if I chose to purchase my own dryer, which the reimbursement was the cost of the repair. I chose to let American Home Shield repair the dryer, and I told them I wanted to order the parts, but they were on back order. The parts were supposed to come in on January 5th, but American Home Shield couldn’t get to the contracting company until January 12th. I could deal with that as it was my option.

I've been with American Home Shield for a long time except when I rented for a year. But when I bought my house again, I also bought the policy. I filed a claim with American Home Shield about a dishwasher repair and it was open for about six months. The subcontractor that they assigned to do the repair job was not very good. Still, I would recommend American Home Shield. Their warranty is a good product and their technicians have usually been really good.

When I submitted the claim online because I had no heat, American Home Shield took care of it right away on the same day. It was wonderful. We have been using their service for just a few months and every time I’ve had to call, American Home Shield has done right there the same-day service. I didn't expect to use it as often but I am glad I had it. They have fixed every one of my claims and their service is excellent. The contractor for the heat was very knowledgeable and polite. I was surprised that he was so young but he was very well-mannered. He knew what he was doing but he wasn’t one of those know-it-all kids that I usually run into. He did a wonderful job and I was impressed.

My furnace wouldn’t light anymore. I put in a claim over the phone with AHS and when the contractor came, he introduced himself and I showed him the problem. He looked at it and explained to me what he felt was wrong with it. Then he went back out to his truck, got some of the parts, and fixed it. But then, he realized that something else was wrong so he went back out to his truck, got another part, and fixed it completely. Before the repair, I was freezing in here because I had no heat and it was one of those cold days. So far, I’ve had numerous things done through AHS so I’ve met different people doing different jobs, and the people that they sent out were very professional.

My water heater went out and I had a leak. I called American Home Shield and the contractor came and said that we needed a new water heater. Then AHS sent another contractor. They were two guys and they came with a water heater but I had to pay for that. They just needed the connection and that was it. I'm paying AHS $60 something a month and I was thinking about canceling that because I can get anybody to hook up a water heater. The time I had trouble with my microwave, I had to pay $200. I could almost go buy another microwave for that. The contractors sent by AHS were nice, but the company is not them. Submitting a claim to American Home Shield wasn't good because I had to pay for the water heater. I will tell my friends what I experienced.

The rep was very professional and helpful when I called and submitted a claim for draining and mechanical issues with my washer. The contractors came within a couple of days and my tenants told me that they were very professional. They were able to fix the issue and now the washer's working great. AHS is reliable and a better warranty company as compared to others. I am very comfortable with having their warranty and the amount of dollars I pay them in a month pays for itself in the long run when something goes wrong.

I've had a happy service with American Home Shield. When I had a problem with my washing machine, a pleasant and very friendly contractor was sent out. Everything was fine and it was quick. AHS replaced the washing machine which was great.

I called American Home Shield to file my claims and I didn’t wait very long on the phone. I’ve had to do that in a couple of occasions with a different company for different things, but with American Home Shield, if I waited at all it was only a couple of minutes. In the claim I submitted with American Home Shield for my air conditioner, the technician came out and he was good, kind, and very courteous, and I liked him. He didn’t mind dealing with an old man asking questions. He told me about the machine, the best thing that he could do with it, and the part that had to be ordered because they didn’t have it in stock. He did what he had to do and he fixed my air conditioner.

My shower was dripping so I called AHS and submitted a claim. It was very easy. The contractor they sent was very nice, personable and professional. I had to have a part fixed and he took care of my problem. He did have to come out and re-set something once, but he came right back out and took care of it. The whole thing went really smoothly so I was glad. The shower's fixed and it works much better. AHS did a good job helping me out and I'm really glad they're there. I highly recommend them.

My most recent claim was for the pool pump. When it comes on, it comes on for four hours a day and the pump was barely rippling the water. I called American Home Shield and the customer service rep that I spoke with was very professional and nice. I asked them not to send Aqua Bright because I have had some dubious service from them in the past where they would not give me a receipt, did never turned in my check that I had to have that I had to hassle with American Home Shield. But this time, American Home Shield set in a place where I can go ahead and just pay them and you have to pay the service technician who comes out.

My wife said American Home Shield lets you sleep at night. It lets her sleep at night but not me. We've had American Home Shield for a while and for the first 10 years, every year they went up on the premiums, every year they went up on the house call, and every year they went down on what they covered. Every year they found loopholes not to cover something even though it said that it was covered. They told us that if our refrigerator’s gone, they'll give us something equal to it. That was a lie because we had a stainless-steel refrigerator and a stainless steel washer, but they gave us white.

My dryer, which I bought in ’88, needed a new blower motor. I tried calling AHS, but I couldn't get through so I went ahead and filed the claim online. They were able to get a contractor out the next day and she was great. We talked some while she was working and she knew what she was doing. She had to order a blower motor and then she got the dryer working. Also, the plumber who they always sent for my heating and air was fantastic. The workers that AHS has sent out are great and I have recommended AHS.

I've had warranty plan with American Home Shield 4 years now, just went to renew and now they are charging me more than double for this next year! They say it's because I used my plan in the past. Only had a couple of claims, not even expensive ones. And a couple of them failed after the 30 day period and I had to get repairs on my own dollar. Even one claim they replaced a $25 part in AC but I paid $125, but realized that is the deal to have service. They always can't even find reputable companies to work with them because the workers say AHS doesn't pay bills and denies lots of claims after service. Just angry this company has such high ratings and they really have gotten BAD! Don't waste your money with them!

We've had multiple issues with multiple contractors that they have sent out. They're sending bottom of the barrel contractors who have multiple complaints against them and bad consumer reviews. The company they sent out for our AC repair wanted to charge us for 11 pounds of refrigerant at $75 a pound when come to find out our unit only holds a maximum of 7 pounds. They also said we had a leak in a coil, but they never actually looked to see where the leak was coming from so how do they know?

I have been a customer of American Home Shield for 2 years now. 18 months in and we had our first claim, our air conditioner was not working. We called it in, paid our deductible, and about 3 months later a service repair person contacted us to come out to the house. The visit was completed, they needed parts, they said they would contact us as soon as the parts came in. By this time it was midwinter and we were not needing our air conditioner. This is good because 4 months after that I had to call them back to see if the part was in yet!

I called AHS in December 2017 to repair my HVAC system in my home. They assigned the work to a local contractor who came out, inspected the unit and advised they do not service the type of unit in my home. AHS then assigned another contractor located in Florida, my home is located in a rural area in Louisiana. I contacted the second contractor and they advised me they do not service this area. I contacted AHS the third time and they told me to find a local contractor who can do what needs to be done; have the contractor submit an estimate for the work.

I have been a customer of AHS for the past 10 years. In 2016 I had my first service call. My condenser on my A/C unit had to be replaced. There was actually no issue with the transaction portion of the call. It was with the service. The AC repairmen stated that the new condensing unit had to be taken apart to fit through the access of the attic then put back together in the attic. The repairman started taking it apart, took it to the attic and then did not know how to put it back together!! I took over and put the unit back together myself (I have prior A/C experience).

It has been 6 weeks and numerous calls to fix my microwave. American Home Shield is now saying that the microwave has to be replaced and I don't think it will ever get replaced. I am just getting a runaround. I am looking to file a small claims case in the court. Please advise how I can take action against this company.

I have had American Home Shield for forever. I usually submit my claims with them over the phone and the most recent one I had was for a dishwasher. Submitting the claim was great and the contractor who came out knew how to do everything. He was great. The dishwasher has been doing good since he was here. So, everything in that experience went well. However, my biggest problem with American Home Shield is that they have not sent me the hard copy of my contract yet, which I've asked them five times now to mail me. I don't know my contract number and my husband has memory issues and he doesn't know to go to the computer to get the contract. And my printer is not working. They told me they were going to call me back twice to see if I received it. No phone call back either, which makes me very angry since I've been with this company for a very long time now.

We have had American Home Shield on one of my rental properties, and our contract with them on this house started last February 1st. It's worth it and we don't have to worry about anything. I call the people up and pay a deductible. We've submitted a claim for a dryer, a stove, and a microwave. Our experiences were all good except for the microwave. The contractors came out a second time because the door was not working. But, other than that, the contractors were pleasant, decent and friendly. A friend of mine also got AHS and he has had it for two years now.

The door on my furnace went out. I filed a claim over the phone with American Home Shield and it went good. The service guy who came out was also good and I haven't had a problem with the furnace since the repair. Everything is quiet and running well. Previously, when I bought the house, I also had Home Shield at that time I had an issue with an appliance. It was something that was going out but it hadn’t yet and they said they couldn’t do anything about it until it actually did.

I had a repair on plumbing yesterday where we had a stoppage in our kitchen sink. We are insured by American Home claim and we made the appointment to AHS online. Their website was friendly then the reps set the appointment. The contractor was on my property three days after and they had very good customer service. He explained everything he did. My plumbing has been perfect since the repair. AHS has good service always. It’s great to have a warranty on a property as it's easy and economical.

I had no washer, my oven was not working, and my dishwasher was broken. My husband was at the hospital and everything was broken and going crazy. He is a heart patient and there were things that I needed to bring home and wash and I have to do by hand. It was tough. I'm 72 years old and I have rheumatoid arthritis in my hands, so I needed my appliances back. I called American Home Shield and the rep was very helpful. He was clear and he answered all of our questions. Then, the contractor they sent was quick, knew the appliances and was very good at fixing the units. However, he took a week and a half to get here. It took a few times until I was able to contact him because he only opens from 9:00 to 3:00. The person who answers couldn't give me the specifics on when I'll get a call. I then called AHS' office and they contacted him and then everything was resolved.

My experience with American Home Shield was not very good. The claim was for my boiler water heater. I got myself into this situation because I did not quite understand what kind of heater I had and so the woman who I spoke with was annoyed that I did not know what I had. I knew it was different than the typical furnace but I could not tell her what I had.

American Home Shield said that our last deal with them was beyond their home warranty, although it wasn’t. It was a plumbing issue and the ones that they sent out to me didn’t work out really well. It was a valve inside of the shower wall and they said that the application was saying it wasn’t covered under home warranty. Nevertheless, I got it straightened up and we’re going to take care of it. We’ve used American Home Shield for quite some time now and over the years, all the representatives and the service people who came out have all been really good and have done good work. Sometimes, when our call is on Friday, they can’t get to us until Monday so we expect that and it’s been good.

I had different things going wrong in our home so I called AHS. However, it was such a pain to get anybody on the phone. That was my biggest complaint. It was horrible. We're moving and the other house has Nations and I prefer them over AHS because they don't have a hold time. With AHS, the standard greeting is, "We're sorry because we have an extremely high call volume" and that should not be it. Also, you're stuck because you already paid half the service. But the electrician they sent was the best electrician we've ever had come out. He came in and addressed everything super quick, and was in and out in less than an hour. We've used AHS off and on for over 20 years now and it helps you rest easy to know that you've got some protection. They also have a variable service fee. I'm really not anticipating to have any issues and I'd rather not pay them the money upfront and just pay a little bit more if something does happen.

I had a leaking toilet recently. This happened on a Thursday night and I was going out of town Monday morning. The pipes had a hairline crack in it and were below the Valvoline, so I had to turn the water off in my entire house. Filing a claim with AHS was fairly simple. Their website is good, and it’s not hard to find your information and submit a claim. I was able to do it from my mobile phone, too.

I tried to file a claim online but I had a few things plumbing-wise that had to be corrected and it didn't allow me to specify and explain what they were. So I called and American Home Shield was quick to respond to fix what I needed fixed. The techs were professional and they seemed very knowledgeable in what they were talking about. One of the pipes that they were working on broke though and some water went down on my neighbor. But they were really quick to rectify the situation and fix that pipe. But other than that, they did their work and were quick. They weren't here as long as I thought they might have been. So it was good.

I noticed from the basement level that it looked like there might be a leak from the floor above it where the toilet is on the main floor. So, I called AHS and I was surprised by needing to wait for five days for a contractor to come out. Other than that, my experience was great. Their reps were very accurate. Then the contractor said the they'd be here between 8:00 and 12:00, so I scurried to work and then scurried home and waited on them. They called at about 11:45 but the map that told me where they were said they were in Alexandria. I could’ve gone to work for a whole lot longer. But I know that happens and so we just needed to be patient when we’re homeowners.

The electrical switch for our garbage proposal went out. The online claim process was really easy and simple. I went online and told AHS what the situation was. A few minutes after that the people from the electrician's office called me and wanted to know if they could set up an appointment at a certain time. The contractor came on time and repaired the switch in three minutes. Everybody needs to have a contract with American Home Shield. I would definitely recommend them.

I called American Home Shield because my water heater was leaking and I had it replaced. The service was fine and they did a good job. The contractor company was A Water Solution and they responded in a timely manner. Scott, the gentleman who did the work, was very knowledgeable and took the time to educate me about the process. However, I'm not happy that I had to pay $300 for modifications. That's crazy because part of the insurance should include those. A water heater costs about $500 and it seems like I'm paying $300 for something that if I didn't have the insurance, I would have paid another $200. Meanwhile, I pay $50 something a month. Though I don't like the value I get for my money, I would tell a friend to consider American Home Shield.

I made the call to American Home Shield for a problem with our faucet and the service representative was very pleasant. I was very happy with everything that took place. We have one of those faucets that has an attached hose and I didn't realize that it was leaking. We thought it was leaky from all the connections, but the contractor came, pulled out the little handle, saw right away what it was and fixed it within no time. We're up and running now. I've been with American Home Shield for more than a couple of years, and I've been very happy with all the results. Every time I call, everyone comes. They address the issue, they fix it and then they're on their way.

I initially submitted the claim to American Home Shield online and then they followed up. Within days, the contractor came out. The circuit board in the furnace had burned out and the contractor had to order some parts, and so the repair took until the next week to complete. The heater has been good since the repair, and it has been warmer at home. American Home Shield was very professional all the way through.

We have been American Home Shield customers for 25 years now and I've always had a good relationship with them. The only thing is I had a little difficulty with the last call. There was a misunderstanding. Recently the water crawled out from the bathroom wall. It leaked so we called them and they said that they were going to send a plumber.

I submitted an online claim to American Home Shield for a leaking faucet. It took about a week for the contractor to come out. However, I don't think it was his fault. It was just scheduling. He looked at the faucet and said that it was an easy fix and just took care of it. Having the warranty has been very helpful. But only get American Home Shield if you have major things that are going to break. If all your major appliances are okay then it's not worth it.

My kitchen sink wasn't draining. I called American Home Shield to submit the claim and everything went well. The contractor called me two days after and when he came out, he was courteous. I don't wear shoes upstairs and he noticed that so he took his shoes off, too. He knew what he was doing and I let him do his thing. It was a good experience and I'm completely satisfied with American Home Shield. The warranty works that's why I continue paying them about $400 a year. I recommend people to get it. I tell them about my experience and that the policy would save them a lot of money. My property is about 12 years old, just the normal lifespan of the washer and dryer as well as their parts. This is the time for them to start breaking down. If I need another washer-dryer or oven, then I have to purchase it, but paying $75 and getting it repaired is great.

We had a water leak in the bathroom area from the upstairs basement into the bottom stairs basement or upstairs bathroom into the downstairs bathroom. Anytime anybody got in the shower upstairs, it would leak down into our bathroom downstairs through the ceiling. The contractor that American Home Shield sent out came and looked at the problem and decided it needed some work because there was a gap in the plumbing. That part got fixed but then we had issues after that too and we couldn’t figure it out. We found out that they had to seal the o-ring and they did that.

I started off with American Home Shield last June and it's been terrible. I've had it with multiple houses. It's easy to get ahold of them to sign up, but unless you're going online, which is not going to suit me, it's just been a waste of time. The problem is calling up. It’s taken me up to two hours to get ahold of somebody, so it's been very frustrating and I'm pretty much fed up with them. I had submitted three claims. One was for a fridge which I started getting the repair done in December and it only got fixed completely last week. I made multiple phone calls for this and that was extremely frustrating. I also had a front doorbell repair claim. Someone came by but I've not heard from them since, and I've made up a follow up online. Then the contractors were no good too, except for one guy--he was fine. I've sat at home multiple times and it would've been worthwhile to just pay more money and get my issues taken care of. I'm done with American Home Shield.

This is the second time my AC's compressor went out. The first time, I submitted a claim to American Home Shield over the phone and they replaced it. The second time, I did it online. It wasn’t bad both times. The contractor they sent out was super-nice, generous and professional. While I don't know why the compressor went out again the company did reorder the compressor.

My refrigerator was not staying cold and so American Home Shield had someone come out who seemed to adjust the door. Submitting my claim had been easy and the contractor came within two weeks. They would have come within a week if they didn't have to cancel due to the snow storm. So for those particularly who own a rental or trying out to own a rental, look into having an American Home Shield warranty. It's a way to definitely minimize costs. I even signed my mother up for it.

I’ve used American Home Shield several times, and they’ve done a great job on everything. When I submit claims, I usually pick the phone up and call them. And I usually get a recording, but when I have to talk to a live person, it has worked fine. I just punch in my account number, pull it up, and then they respond and greet me immediately with a text or an email. It’s all very quick. When my heater went out and it was cold outside, I called them, and they sent somebody out the next day who took care of the situation. I’ve talked to so many people about American Home Shield and recommended them multiple times.

They started working on my dryer last September and finished it two weeks ago. They kept having to order a part and then the one guy broke the thing that he had to put in. Finally, I just let it go for two months. I said, "Forget it. I'll use my son's." Then, I called AHS back. I waited an hour and 20 minutes. And they said, "You waited over your 30 days." The second contractor came out, and it was still broken. It was just a mess. But that second contractor was good.

I was not happy with the lady who came every time and it was the second or third time that she came since we had the claim with American Home Shield. She came at around 10 and was here until almost 4:30, and for four hours, she was in her truck. Because of that, I was home and she had excused us for everything. She went and then she came back and said that she would be changing the wall to high-pressure or low-pressure wall. I also asked about my other complaint. I said my faucet and the shower in my bathroom were leaking. And since the last time she did it, it was still leaking and my complaint was still there.

I bought the house and on the day that the owner was supposed to give me the keys and the remote, he couldn't make it. He helped himself to come on in and leave all the stuff on the counter after I take his possessions. He locked the door at that when he left so I felt it would be a good idea to have the locks switched out. I then called AHS to get the locks re-keyed. They said that they had a re-key function and I got another number. I've gotten the appointment and the tech called me back. He came out and re-did the locks. While he was there, it took about 20 minutes and he was great. I showed him the doors and he popped them all off. He went out to his truck, reset all the locks, and installed them. He tested everything with me before he left.

We had an air conditioning company come out to do the first air conditioner and I paid for refrigerant which was six pounds and they charged me $65. A week after, the second air conditioner went down. The other company came out and they needed to do something similar. They told me the smaller unit took more refrigerant than the bigger unit, and they wanted $109 a pound instead of $65 a pound. They also told me there was a hole in my coil but there wasn’t. The only thing that happened was that the refrigerant leaked out from where I had the gauges hooked up. So, I paid for the refrigerant myself and put it in myself. It was fine.

My dishwasher still works but when I shut the door, it starts to run and there was no way to stop it unless it was unplugged. Back in December, Matt, the guy American Home Shield sent, came out and put something in. Matt was very good and I really liked him. About a week or two later, the dishwasher went out. Then he came back. But it went out again and he could not fix it because it was the same issue, so he recommended to American Home Shield that we get a new one. I went out and bought a new one because I didn’t want to get a GE.

The sprayer on my sink wasn’t working. I called American Home Shield and since it was my first time to file a claim with them, it was all new to me. But the reps I talked to were perfect. Then, the tech came out when he said he was going to come. He tried to fix the part that was on there and before he left, he showed me that the sprayer worked. But afterwards, it stopped working again. So I called back American Home Shield and they said they would contact me. Then the tech called back and said he would have to order the part. After the repair, the sprayer has been operating perfectly. I submitted a few other claims to American Home Shield and everyone who came out fixed things. I'd recommend them and I would tell others that if they can't fix things themselves, American Home Shield is the best thing to have.

I put in a claim with American Home Shield in the afternoon and we had an electrician out the next morning. He was topnotch and efficient. Everything went extremely well and I'm satisfied.

We had a plumbing issue in our house at Opal Ridge. We were getting an excessively high water bill. We weren't sure whether it was a leak in the system or if it was an issue with the toilets which we continually had to change the plungers. The contractors did what they needed to do. They pressure checked it because we were using a lot of water to change the float system out. It has been remedied now. I've had AHS for 20 years now and there have been other times where I had to arm wrestle them. I had to have an intervention where I said that, "This isn't right," and it went up to scale. I even had to write to their vice president once but I've always had a resolution at the end of the day. AHS is a good deal. Work with them.

Our water heater broke. I submitted the claim to American Home Shield over the phone. I'm paying $45 every month and every time I called them to repair something and if they have to replace it, I have a problem with them replacing it. I'm usually the one paying out of my pocket. They said something needed to be met before they can bring the hot water heater out. My homeowner's insurance put me and my family up in a hotel until they can replace it. And they would not replace that water heater unless I pay that $824. So, I had to go with all of that money to pay in order for them to come by as well as to fix it. So what do I need AHS for if they're not going to take care of things?

Going with American Home Shield will save you a lot of money if anything goes wrong with certain things in your house. There was a leak in my house from the master bedroom bathroom to the main floor bathroom. I called American Home Shield on a Sunday and they sent out a guy the next day. All the water was drained out so it wasn’t leaking when he got here, then he looked around to see where it could leak from and told me what to do. It was probably the jets or the cracks along the bathtub and I tightened up the jets and sealed up the cracks around the bathtub and there hasn’t been any leaks since. It worked out well.

I had two claims with AHS. There's positive and negative in both. The first one is regarding the water heater. They fixed the issue but my hot water became too hot and it had a short life so, I contacted them again. I kept contacting them through text and I realized I should have made a phone call instead of texting because apparently, communicating through text wasn't very effective. But the second time I followed up I said, "Hey, I need it fixed.” I had issues because my water heater only stood hot for 15 minutes and then became cold. Before it would become okay, but now it’s just freezing cold after 15 minutes.

AHS is a very good warranty. There's not much of a pressure. The fees are really good and I really like AHS overall. The only junky thing is getting the repair done quickly. AllPro came out within two weeks and they were great but I still don’t have my item. My refrigerator had to be replaced and it took a month, which is a long wait to not have a refrigerator. And yet, it came damaged. The repair is very slow. It's really tough too because AHS is not the only company that I have to go through. There are so many middlemen. It would also be really nice if I could call a repairman and ask them to see my appliances choose instead of using what AHS has. The repair people that they use for my area is a little bit limited. Other than that, I'm satisfied with AHS and I've recommended them.

I called American Home Shield over the phone to file a claim and the rep asked me what was wrong and I told them what I saw. They sent Perry Mechanical because my air conditioner was freezing and it built ice. The first technician took three days to get to my property and when he came in, he checked the AC and did not see anything wrong. He asked me different questions, too. I live in a condo and he went up on the roof then looked at the air handler unit downstairs. He said I had enough refrigerant and it was running fine. Then he said that he’s going to do some adjustments and to leave the fan on. He also told me that if the issue happens again, I have to note if the fan is still running and blowing. The tech was excellent.

I tried to use American Home Shield's website to file the claim for the washer and dryer, but it didn't seem to work for me because I had an old contract number. So I called them instead and explained the problem, then they sent someone out. The person who showed up said they were only there to work on the dryer. They fixed the problem and then they left. And I got a $100 for that.

I've always had a great experience with American Home Shield. I've been with them since I bought the house in 2012. My first year with them was a gift from my realtor and then I just continued on after that. I've always kept the same kind of coverage with the appliances and the systems because that makes good sense to me. I've called to file claims and their representatives were immediate and professional. They were right on it. Also, there was never any struggle for me to tell them what I needed and for them to grasp what I needed and to get me immediate service.

I have spoken with multiple customer service reps at AHS. My refund for my service fee was suppose to posted by 3/6/18. I have not received anything. Notes on my account should give the background needed. Just in case it doesn't. The company, Smithfield Plumbing, that replaced my water heater turned off the gas line in my laundry room, which supplies both my water heater and furnace. As soon as Smithfield left from the initial visit my furnace stopped working and I was not aware that they turned off my gas, using the valve in the house. So I called AHS to come fix my furnace and the company that came out, only had to turn the valve on. This was not my mistake! Smithfield should have left my house the way they found it. Smithfield's tech also admitted to me that it was a honest mistake by them and they misunderstood what AHS asked them.

I put in a claim on a washer that was not working. AHS sent out a company that I had worked with before already. It is a really good little family-owned local company and I like the people who they're sending out. The tech said he could repair it, but he wasn't sure that American Home Shield would be willing to repair it for the cost. AHS decided that they could not reasonably repair the washer, and so they arranged for a replacement for me. I'm happy with the replacement.

We have American Home Shield for 20 years now and the only grunt we have is that they are a little quirky sometimes about what items they'll cover and how they'll cover them. For instance, we sold our house and when the inspector came in, he said that our dock board had a gaping hole. So, I called American Home Shield and they said that they'd cover that. But when their guy came out, he said they didn't cover poor installation. The thing is, I didn’t know what was good installation and what was not. That’s why I have American Home Shield. Other than that, the warranty is still a good value.

I had a problem with my dishwasher and so I filed a claim with American Home Shield. I had some issues at first but they resolved everything. The tech who came was terrific. After the repair, the dishwasher has been excellent. They did a good job. I would have liked a faster service, but it wasn't inordinately lengthy or anything like that. I'm happy with them right now and I would highly recommend American Home Shield.

I submitted a claim with American Home Shield for our oven that wasn't working. I did it online and their website was extremely user-friendly. However, we've had an issue which took five service calls. But each time, I had somebody at my house within 24 hours of trying to schedule. The contractors they sent were extremely forthcoming. They were explaining every step of the way and they tried really hard. AHS has been great and so far, it's been worth having them.

My microwave wasn't working, and my stove may have been clogged up because the gas wasn't getting to the six different burners. I basically had a double claim. I called on a weekend and got an email from American Home Shield. Then, the actual person who was going to do the repair called me first thing Monday morning and he was really great. This was my first claim since I got the contract six years ago and I have no complaints.

I turned our AC on on a Saturday night. It was warm but it cooled down. And then the next day, my wife got up and she said that it didn’t feel cool like it normally does. I checked it and the temperature was still the same that it was when we went to bed, and the grade never even dropped. I went around and checked it, and the AC wasn’t even working. I could hear a clicking noise, like the compression trying to start and was going on and off. I called American Home Shield as soon as I knew it was out and they hooked me up. The rep I dealt with was polite and courteous. She kept calling and telling me who was going to do the service. She stayed on track of it and I didn't have to worry about anything.

In the three times that I spoke to somebody over at American Home Shield, I had different experiences. One contractor really had little clue as to what was going on and how they would be able to help me. At the other end of the spectrum, one other person was very helpful so it kind of ran the gamut. In my latest appliance claim, I had kind of an interesting deal. AHS found a company to come out but the first company never even contacted me. A couple of times, I sent them an email and I left them a message but they never returned my calls. The second people that AHS assigned also never even bothered calling me back. It took to a third company to actually came out and they were pretty good.

I came home and the air was out, it was hot. I gave American Home Shield a call but the rep didn’t really let me tell her what happened. She was cutting me off a bit. So, I just answered her questions since she was not letting me talk. It was like she had a checklist in front of her and she was going down her checklist. She should have just been quiet, listened and let me explain what was going on. I was concerned but everything went smoothly after that.

I went over the internet and American Home Shield assigned repair technicians for the job on my heating furnace within three hours. The contractor didn’t reach out to me to schedule anything so I called them as soon as they opened on the day and booked my appointment on that same day for them to come in and repair. Once they came, I let them in and they took a look at the furnace. The repair took about 30 minutes and part of the repair was to replace some coil in the furnace which was done pretty quickly. They gave me a receipt and then left. Since then, the furnace has been working fine.