American Home Shield Reviews

We couldn't get water out of our refrigerator and I called American Home Warranty. The reps were very pleasant and put our order in. We then heard within a day from the company that they had contracted with to come out. The contractor replaced the heater to keep the line but that didn't work. He thought it was a faulty part so he replaced it again. He had to be creative but now we have cold water so we're perfectly happy.

I had a broken refrigerator and I submitted my claim online. I've used the AHS site a few times. The contractor that they hired was Sears and that was horrible and it was a big fiasco with them. But through American Home Shield, they did everything they possibly could to fix the situation. But the freezer was broken for about a month. Somebody came out, they diagnosed what they thought was the problem, they ordered a part, the part showed up then nobody else ever showed up. I kept on getting canceled. My appointment would get dropped and they'd get rescheduled but nobody would ever show up.

Two of the plugs in my electric box didn’t work. When I submitted a claim online, the AHS site was okay but they didn’t get back with me until I called them four months later. I submitted the claim in November. I had a new baby so it went to the holidays and my birthday and I just never got back with them to see why no one had come. So then I gave them a call and they apologized. What happened was that the company they had me was not in operation anymore. They made up for it, waived my $80 deductible and got someone out here.

My kitchen lights went out and I had to call American Home Shield for them to fix it. The reps took the information I needed and sent me right back to the people that needed to come to my house. Then, the contractors came and fixed it. It has been working great since they fixed it. And AHS has been good and I've had no issues with the things that they had to had fixed over the time. I have recommended them.

My refrigerator has a panel on the front that gives the ice and it also has a screen where we can put in photographs with a USB port. That had burned out but we didn’t know what was wrong with it. I contacted American Home Shield and within 24 hours, we had a phone call from the plumber. He came out and looked at it. He determined that it needed to be replaced but it had to be ordered which he did. And in about a week, it was in. He came in and put it in and all was done. We’re in a new home and we’ve contacted them three times and in all times, it’s been a plumbing problem and we’ve had excellent response and service. So, I would highly recommend AHS. I've also gone through their online process of filing claims and it's been very easy. I’m very satisfied with it.

I recently submitted a claim online for my tub that was starting up and my washing machine or plumbing. American Home Shield’s website was very simple and very user-friendly. It was excellent. Both gentlemen who came out were very professional and gave me a lot of information. They fixed both problems on the same day and I haven't had any problems since. I would recommend the plumbers to anybody. Those guys were really good. Even the calls were fine when they called to follow up. I've told a few of my friends, the ones that are homeowners, about AHS and hopefully, they could be looking into it.

When I call to submit a claim, the reps at AHS are very helpful and polite. I was without a washer for a few days, but it was taken care of as soon as possible. AHS is very good. I've always suggested them to anyone I know.

I filed a refrigerator claim but the people who came out said that American Home Shield probably won’t fix it. The fan still works but it was really loud. It sounded like a jet engine. They said that since it's not broken, they can't do anything about it. I asked them to put in the claim or at least ask American Home Shield if they would try to fix the fan. And he said he would try to submit a request to have it switched out but I guess they never did. I never got a call about it.

The realtor who sold me the house bought me this American Home Shield home warranty for a year. And she told me that if I could arrange for my re-keying through them, it’ll be cheaper and that’s what I did. Everything went fine with submitting the claim, and the guy showed up like he was supposed to. He was lost, but it was okay. He did his job and he was very efficient. He said that he only brought one key so he needed to go back to his shop and get some more keys. I wasn’t living in the house and I just had to go there and meet him. He said that he'll be back in 45 minutes while I might run out and do an errand so we had an arrangement where he could go into the garage, in the people door, and just leave the keys in the garage. And then when he leaves, he would lock the door but he wouldn’t be able to lock the deadbolt.

There was no heat coming out of my furnace. I've heard from everybody that calling in is pretty hopeless with American Home Shield. So, I filed a claim online, which is a lot faster. Then somebody from American Home Shield sent an email stating that someone would get with me within 24 hours from some company out of Ohio which upset me to no end because Lexington is full of good people that would have come out and don’t even charge extra to work on a Sunday. So, I had to sit overnight with no heat as the contracting company came at about 9:30 Monday morning. Apparently, it's an Ohio company that has local representatives, but I've never heard of them before. And I've lived here 40 years. So, I was a little dubious going into it, but they did fine.

I'm having the same problem with my AC as when I called American Home Shield to have it fixed before. I filed my claim over the phone and I got through to someone quickly. The contractor they sent seemed good and everything was fine. Overall, AHS responds fast and doesn't give me a problem.

I’ve been with American Home Shield for four years and every time I need them, they’re there. I submitted a claim for my hot water heater. The contractor that they sent was very nice. He said, “I got to order all these parts because it’s an old hot water heater.” So, he had to order the new pieces to join the pipe and he said as soon they have that, they will replace it. I’m very satisfied with AHS. It’s the best thing to have. You also don’t have to worry about having a big payment that’s one time. I recommend all my friends to AHS and my sister is with them too.

I called American Home Shield to file claims for my gas oven in which the broiler wasn’t working and for an icemaker that was shooting off too much ice. The first rep tried to get GE appliance for me because all my appliances are General Electric and I had such good service with GE repair. She tried three times to get through to them. A tech named Joey came in about 10 days and he was fantastic. He fixed the broiler and the icemaker. He was very informative and I was very pleased.

We bought the home in December and the previous owner told us something was wrong with the AC unit. He did not know what it was but he had fixed it several times and he was tired of jacking with it. That was one of the reasons why they purchased our American Home Shield. They knew that would need to be fixed. I submitted a claim online through my account with American Home Shield. Then I got an email in 30 minutes telling me they had already sent the information over to Ausco Air and that someone would be in touch with me shortly. Ausco Air reached out to me the very next day and we scheduled for Randy to come out and take a look at what was going on to see exactly what was wrong with that particular unit.

Every time we've had a claim with American Home Shield, it has gone pretty smoothly. Recently we submitted a claim online for our washing machine and it was easy to do. Someone came out and did the repairs. He said the machine was old and it has a little bit longer to last and eventually would need to be replaced. But it seems to be working okay. The technician is from Accord Appliance and they've come out a couple of times for different appliances, and they're fine. I've recommended AHS to other people. I've told them what we have and that we've used it for different things, so it's paid for itself.

The only thing that I got great results was for my oven. I was very appreciative of what Mike did because he came back. He was very professional. He took care of the problem and made sure the oven was working right. Right now, I am waiting for American Home Shield to come and check my water heater. I originally called to cancel but the lady talked me into not canceling and they would send somebody else out.

I called American Home Shield and made the appointment for our air conditioner. They told me I could pay the person who fixed the unit and I paid them. Unfortunately, I might have made a mistake and paid cash because I was in a hurry. They never reported to AHS and I called American Home Shield why I kept getting the bill. American Home Shield then called them and said, “Oh, it was paid." But their accounting department never followed through and followed the paperwork that it was paid. I'm out $75 because their accounting department or their provider could not get their act together and report the payment. And when something else came up wrong, I couldn’t get any service until I pay the $75.

We made a claim with American Home Shield for the dishwasher and they fixed it. We submitted the claim on the phone and they came out well. The contractors were very nice, they came out quickly and the dishwasher has been working since the repair. The rubber on the dishwasher's door needed to be replaced and the contractor put it in there but it was hard to close the dishwasher door. The contractor said it would be that way for a while and will be loosened up as the dishwasher was used. We have it as a rental and they haven’t complained about it, so it’s okay.

I called AHS for a backup and a leak, and a company came out the same day. However, that company left without completing the job. AHS then sent someone else but I waited two days before somebody called me and told me that they were coming out. Those people then came out and they were able to stop the leak. However, they told me that the backup was caused by something that is not covered by the contract, and I'm still waiting for it to be fixed.

We had a leak at the pool and the pool heater caught on fire. I went online to file a claim and the process was good. However, I would prefer to be able to put some explanation. Other than that, American Home Shield sent a contractor who had been out before that did a great job and were very professional. I also liked that they not only sent a text message but also an email to let me know they were coming. They were very good about keeping me in the loop and everything has been okay now since the repair. It was a great experience.

Our plumbing was overflowing so we called AHS to send someone out and take look at it and it took them three days to get someone out here. The contractor who came was good, but he wasn't able to fix the issue. He unstuffed everything but the leak is still there. I was terrified of the leak going down to the basement. We submitted the revisit over the weekend and somebody will be coming out today. I would recommend AHS. I see where somebody would benefit from them.

The heat on the air conditioner went out. My claim with AHS went really well. It was my first time doing it so I called in and then they got me to do it online. The website was easy to navigate. There was one holdout with the refrigerator parts, but everything went well and I was completely satisfied. They fixed it and did a good job. When my American Home Shield runs out, I'll go sign up for more. I would tell a friend that it's an easy process, everything's real quick and I wouldn't go anywhere else.

I go online to submit a claim to American Home Shield as it is easier and faster. I had two claims. One issue was an inspection of the electrical and the contractor explained why it happens over time. There wasn’t a repair but I was satisfied with his answers on it. The other claim was a microwave repair. The contractor made a few trips on the same day so it seemed like they were really trying to resolve my issue in a timely manner. I usually meal prep for the week and it’s not fun if I can’t just pop something in the microwave and heat the meal up.

My wife called American Home Shield over the phone to submit a claim for a clogged drain. They took care of my problem with no problem whatsoever. The guy they sent was able to make it come open. Moreover, they've been out here more than once to fix things up. They have also worked on my air conditioner, two or three times The contractors have sent were friendly and cleaned up their mess. AHS has done right by me for everything, so far.

My daughter filed a claim for the AC with American Home Shield. She resides in the house down there in Florida and she filed the claim online, which was how I showed her. She said that the people were wonderful and they did a good job.

We called AHS for our AC. The contractor they sent came very promptly and were terrific. The issue turned out to be nothing much. From the constant vibrations, some of the screws that covered the top had been shaken off. They then replaced the screws in two minutes. So far, we have had minor things, like the microwave. Bottom line, we have been happy with American Home Shield.

We had two light fixtures that weren’t coming on and an electrical outlet wasn’t working. The electrical company that American Home Shield sent out came a day early, which was surprising but that was fair. It was a simple fix. There was a light switch that was having to be pushed in and the guy fixed it quickly and went on his way. Also, we had a conversation with him and it made me feel comfortable. Everything's excellent and working perfectly.

For some reason, the water didn't dispense from the water dispenser and it was stuck. I submitted a claim with American Home Shield online and it was easy. The reps were really nice when I talked with them over the phone. The contractor was nice too. It looked like they were experts and they really knew what they were doing. They just changed the whole pipe and they fixed the problem in less than half an hour, and the performance has been excellent since the repair. Also, they were clean and they cleaned up after they finished with their work. So far, my experience with American Home Shield has been good.

The heater in our rent-out wasn't working. I contacted AHS and they responded in a reasonable amount of time. One thing with them, however, is that when you call them, you have to wait a long time. Also, the price doesn’t go down as you continue the service. If you start a new contract, it seems like the price would be cheaper as compared to when you're a loyal customer. Still, I would recommend them.

My heating unit stopped working and it has to be replaced ultimately. I submitted a claim to American Home Shield and it was very easy. Everything that I needed to do was pretty much spelled out for me online. When I called the rep dealt with me wonderfully and was able to explain everything about the whole process to me and worked with me throughout the whole process. The contractor that they sent was very willing to work with me even on the issues that were not covered by American Home Shield. They were willing to help me out because at the end of the day the part that was not covered by American Home Shield was a pretty hefty expense and they were able to help me out.

My heater wasn’t working and it took me less than five minutes to submit the claim with American Home Shield online. Their website was very user-friendly. I turned the claim in on December 31st and the contractor came on January 1st and got it fixed the same day, and we had heat again. It was awesome and the heater still worked perfectly since the repair.

I was very pleased with the service done by American Home Shield. I would recommend them. My dryer wasn't working so I called them and it was automated. They said someone will contact us. And then the technician called later that evening. They sent an email and then called the next morning. He came, fixed it, and went on his way. The technician who came out was very professional. He was on time and was very polite and proper.

I would recommend American Home Shield. Recently, they fixed my washer. I submitted my claim through email and within three days they responded. The contractor gave me a call and said he was coming in. He even asked what time I'm going to be available. And then he showed up on time and went to fix the washer and it only took them a couple of hours to fix it, which is great. In addition he was knowledgeable and friendly. He explained the problem, like what's wrong with the washer. Since the repair the washer is performing great.

We had a boiler worked on and the claim was pretty easy to submit to AHS because you can do it online and you don’t have to wait. The contractors also have been okay. However, AHS has cost me some damage as far as with client relationships. I use the warranty on a vacation rental home where I didn’t have heat for a period of time when I had people staying there and it was very cold outside. It took time because of their process. There was another time where I had a hot water heater go out and they had to get a second quote. I had to put people on a hotel as a result because AHS' claims process was taking so long. I had a guy who could fix it and he was ready, but AHS wanted the second quote and it was unreasonably delayed. AHS does some good, but for remote areas or areas where the cost of living is a little bit higher and the cost of maintenance people as a result is a little higher as well, they have issues.

My heating unit would not come on and the pilot light was out. I called American Home Shield and the rep I spoke with was all professional and straight to the point. Then, the contractor that came out was very nice. He introduced himself as a representative of the company he was with and the level of his customer service was excellent. He got the unit up and running again and it has been working good since then. It’s an older unit and had a few issues along the way. But so far, it’s still going. It also needed some other stuff done to it and got a real thorough cleaning when they came for the call. Then they relit the pilot light.

Day 1 (3/23/2018) After checking Google pop up ratings, I thought they are one of the best. How wrong was I? After I signed up and made a payment, the lady on the phone started rattling about policy not covering existing conditions, manufacturer defects, etc. How am I supposed to know existing condition or not? Who is going to decide it is an existing condition? I realized that this is a bad deal from the beginning. A little late to cancel on Friday evening as they are on central time zone.

We've had American Home Shield for several years now. Sometimes we've had very bad experiences with them and we don't want to be bothered with them. There was a leak in the faucet of my sink and there was also another incident. They've been out here three times for the furnace. We've had a lot of problems and they apparently, according to the renter, didn't resolve the problem.

If I could give this company 0 stars I would. I have been with American Home Shield for over 10 yrs. Lately in the last 3 yrs the service sucks. I have a broken toilet since October 2017, AHS sent a company out, 3 times and the problem hasn't been resolved. Thank God I have other bathrooms to use. AHS has been giving me the runaround for months. I have been calling and always someone was suppose to me back.

If you are looking for a home warranty company that will provide peace of mind if unexpected things happen to your home, sadly American Home Shield is not the answer. Do yourself a favor and find another home warranty company! I’ve dealt with American Home Shield for nearly a month trying to get a refrigerator fixed at my home and it still has yet to be resolved. They hire Sears to perform the service on my refrigerator, however after three visits to the home and two delays waiting for parts, AHS is unwilling to just replace the appliance. When you call AHS, they give you excuse after excuse why it hasn’t been completed, the customer service reps ask you why you are calling and not the property manager!

AHS is an excellent home warranty company. I've never had any issue whenever I call and it hasn't been a long wait when they've needed to come out and get stuff fixed. I had an issue with the garbage disposal as there was a leak. I submitted a claim over the phone and the contractor came out and checked it. He ended up replacing the garbage disposal. He did a good job and it only took about 20 minutes to do that. He was clean and had the area cleaned up neat. He was very professional, thorough and he answered all of our questions.

My water heater malfunctioned one month ago. Submitting the claim to AHS was nice and easy. There was good communication with the contractor as well. I’m mechanically inclined and I can tell when someone’s not doing a good job, but he did nice and was detail-oriented, which I liked. The heater was replaced. However, I did not appreciate having to wait over the weekend to get a water heater that was down at Lowe’s. A family of four, having to go through five days without hot water, I don’t think it was acceptable. AHS should have different systems in place to prevent a family being without hot water for four days. Also, all the follow-up was annoying.

I had an issue with my garbage disposal. I filed the claim online and it was easy for me to navigate through American Home Shield's website. The contractor they sent was professional and on time. Moreover, they were able to fix the garbage disposal and it’s now working perfectly, which improved our day-to-day operations. I would use them again if I could.

I had an electric issue last summer and recently, I've had a garage door spring that was broken. I'm a realtor so I have a relationship with the representative so I just called her and she called it in for me. The garage door guy was great. I tried to file a claim for my dryer today because it stopped heating. In the policies I sell to my clients, they all have the coverage so I assumed that I have that same coverage. However, it wasn't clear that the dryer wasn't covered under my policy and I wished it was. So when I got to make a claim, they told me that I am under the old policy and they only want to renew me because I had made a previous claim. I had exceeded their dollar limit so I wasn’t a possible client anymore and they weren’t going to renew me.

When I had turned on my unit one morning I had it set on 74 but it wasn't heating. It was 69 degrees in the house at that time. So I called American Home Shield's 800 number and they were quick and gave me a confirmation number. Then the contractor came out the next day. He said that he ran it but he couldn’t find anything wrong with it. So everything was good. The contractor said that if my unit starts acting up again we can give him a callback and they will come back. It’s been working fine ever since. If friends would ask about American Home Shield I'd tell them it's the best thing they can get. I worked for a couple of insurance and one older lady I've insured wanted to know what I could recommend for her appliances for normal wear and tear. I gave AHS' number to her.

It was a nightmare with AHS. The heater was disconnected because it was leaking to the pool and AHS said they might cover that and they would send somebody out. They sent somebody out and they said, “It’s disconnected. How can we test this?” And I said I paid the pool people to disconnect it ‘cause it was leaking. Then they said if I could pay the pool people to connect it back and then AHS would come back. I said okay.

When I tried to get a hold of American Hold Shield the first time, they were terrible. I almost canceled it. I had a water issue, which was even worse, and I was on hold for two and a half hours. Then a recording said that they were experiencing high volume and they were going to call me back so I went online. And they said that someone will contact me within 24 hours. But I needed water since I have a fire sprinkler system built in the house, and without the pressure tank, I got no water anywhere so I couldn't wait. I had a plumbing company fix it, which cost me $2500.

American Home Shield is top-shelf. My wife works at the McCarran and she has a couple of guys down there that told her she needed to invest in home warranty insurance and we did. AHS is one of the best insurances we’ve ever bought. Our experience and their customer service have been great. They came and fixed two repairs and they did it in a timely fashion and made it happen. I submitted the claims right over the phone and I had a couple of hiccups. I just gave them the policy number and let them know. The easy thing is, when I let them know what it is, they'll give me a claim number. Once they give me the work order number, they'll let me know exactly who’s going to do the work. I would wait about ten minutes, call the company and let them know exactly what happened.

I made a claim over the phone with American Home Shield for the furnace. Whenever I called them, my experience was good, as well as the timeframe for the contractor to come out here. The contractor was really pleasant and a really nice guy. He looked everything over and told me exactly what was going on before he even did any work. And the furnace has been wonderful since.

We were having trouble with the garage door opener with the remote control on one side and my wife asked American Home Shield to have someone repair it and also to realign the door because it was coming down not flat. And they failed to correct the alignment but they corrected the remote control function. The process was very efficient as far as submitting the claim. However, we are not very pleased with some of the subcontractors. And not all of them, but the quality of some of the subcontractors are below par in my view.

During the time when it was extremely cold our heater would kick on but it wouldn't get hot. I called American Home Shield and they were prompt. Their rep located a serviceman and within 24 hours I had a call and they said that the serviceman was heading this way. Our dealing with the serviceman was very pleasant. We were asked what we thought the problem was and since my husband knew more about that stuff than I do he talked to him and told him what he suspected. They weren't here very long. He knew what the problem was and ordered a part. And sure enough that was it. They came and replaced the part and it has been working great since then.

We filed a claim for the furnace recently because it just didn't work. When the technician came, he disassembled the furnace and said that it needed to be replaced. So, we submitted all of the paperwork and photos to American Home Shield and they agreed that the furnace had to be replaced. But what they were asking us to pay was what I would have to pay anywhere else to get a complete new system. So, we called them and told them that if a new system costs $2,200 and they were asking me to pay $1,900, the benefit of $300 is completely useless. Why would I pay for insurance for almost $75 per month, plus a $75 basic fee, and then have to pay all of that stuff? The benefit is less than $150 and that's ridiculous.

The dishwasher was leaking but it turned out that the door just needed to be tightened. I did that and it was fixed so I cancelled the work order that I put in. I contacted Home Shield and I was told I’d get the money back but I got an invoice saying that I was late in paying my fee instead. Otherwise, the people that AHS contacts is great. I typically file claims to American Home Shield over the phone and all of their representatives have been professional and pleasant as well. But I heard offhand that a lot of contractors don't like American Home Shield because there is a pressure to fix something even when it needs to be replaced. And I feel that that was the case. American Home Shield is disinclined to replace something that needs to be replaced to cut corners. But overall, my experience with American Home Shield has been okay.

I filed an online claim with American Home Shield for my microwave. They contacted me almost right away and the contractor they sent was very nice, professional and thorough. He did what he needed to do. However, this is the second time I've had the same issue. If I have it again, I'm a little concerned that it's something that I can't control because he said that grease and soap get in the microwave. AHS seems to be just what I need.

My interaction with American Home Shield’s claim representative was very pleasant. He was on top of getting the information to the plumber. The tech was very pleasant too. He explained what was going on and what he needed to do so I was aware of everything before he started the job. I’m very happy with the installation of the new faucet a few weeks ago and the leaking has stopped. I love having a warranty on my property. It eases the worry of how I’m going to come out with all the money to pay for a thing and I just appreciate American Home Shield so much. Having their insurance policy is just like having insurance on all the appliances in my home and it’s great.

American Home Shield has been pretty good. But it takes so long to get through to them. When I call in, the hold time would be one hour on the automated thing. There has also been a couple of problems. When I called for a technician to come out and look at a plug in the garage door opener, the young girl that was on the phone told me that there was going to be $100 co-pay. When I asked who should I pay, she told me that I should pay them then they'd pay the contractor. So, I paid her.

I received a phone call from a contractor that partnered with American Home Shield. They said that they come out and inspect the air conditioner once a year then if they find anything wrong with it, it gets fixed under the warranty. They seemed very thorough and friendly. They came out, inspected the air conditioner and found a couple of things wrong then they cleaned up the tubes and did whatever they did. They were here for a while and the AC has been performing perfectly since. I would recommend American Home Shield for the ease of being able to request service online. Anytime I've ever called American Home Shield, the reps have been fine. Plus, the contractors have come out and fixed the issue each time so it has been good. Sometimes it takes a long time for somebody to come out and fix something but it's not really American Home Shield's problem.

I couldn't get my garage door to open up. I submitted a claim with American Home Shield via phone and my interaction with the claims representative was very good and I got my job done. The person explained to me that I may have a problem in them reimbursing me or for them to cover the charges until the person from the garage door opening, Mr. Garage Door, looks at the problem to see what it was. It turned out it was a broken spring. It took about 24 hours for a technician to come out here and he was very good and very professional. He knew exactly what to do and he had it fixed in a short period of time. Everything has been good since the repair.

Our heater just quit heating and I called American Home Shield that morning. They got Danny Larcom out for me a couple of hours after I contacted them. I haven't ever used them before but I know them and that they have done a great job. The gentleman that was doing the work contacted me and told me he was on his way out. I was at work and he called me back. He told me what was wrong and that they were going to get it fixed and they did. The heater is doing well now and I haven't had any more problems out of it. American Home Shield did what they said they would do and did it without any question. They did a great job and so did Larcom. I have recommended American Home Shield to several people and tell them what a great insurance it is. I'd tell them some of the space it worked and about how they would just do it promptly.

I filed a claim online from American Home Shield when the sensors of the garage shut off and within 24 hours, we had a technician on our property. He came in and adjusted the garage opener in five minutes. He did the work and we had a cool interaction. But since the repair, it doesn’t work anymore. The garage people are coming out and my husband said they’re checking the warranty. That aside, I would highly recommend AHS.

My AC stopped working. And I went online to submit a claim and the process was smooth. The contractor who was sent was fine. They fixed the problem in one visit. However, American Home Shield doesn't cover the electric gate sensors, and that's not really good. Nevertheless, Texas-wise, American Home Shield is dominant, so all my family members and all my friends already use them.

I had an order some weeks ago and when I called, I explained what the situation was and it was supposed to be covered. Then once the technician came, he worked on an electrical outlet, replaced it, and that was okay. However, I was disappointed with the situation that I had with American Home Shield over my ceiling fan. We had it in the patio, which was outside of the house and I was told that because it is not enclosed, the fan was not covered. The patio is outside and it's an open space so we don't have windows or any glass there, but it is part of the house. The fan must be covered because I was told the patio was part of the house.

I called in a claim for my range in my kitchen, and the company that American Home Shield called was on time each time he came out. Only the top part of the oven that would heat up, so it was pretty difficult when we wanted to bake something. We had to continuously watch it so we wouldn't burn it. I had it all of the time on broil because it wouldn't work otherwise. The technician repaired what needed to be repaired and even some stuff that I hadn’t even brought to his attention, he noticed that it needed repairing and he repaired it. I had a pleasant experience. My nurse uses the range quite often every day and it’s still working. And now we could bake, which we couldn’t before. Everything is working very well and I'm very happy. I have suggested American Home Shield to quite a few of my friends and relatives. When you are older and you’re retired and you need things like that, but you’re on a limited budget, they work out very well.

I’ve had heating issue a few times and AHS technicians have come out and worked on it but nobody could seem to fix it. I’d have it set at a certain temperature to go off and go on in a cycle and sometimes it would just go out. I like to set things at a certain temperature, at 74, and I’d wake up in the morning and it’d be 68 degrees in the house. I know it missed to cycle because it’s supposed to come on at 74. So, I’d have to go out to my unit and turn it off. I'd let it sit for a while and then turn it back on to see if it’d reset. It worked for a while but the last time it just did not come back on. So, the guy that AHS sent out came and he changed a couple of things. He worked on it and he got it fixed. I hadn’t had that problem anymore.

When my washing machine wasn’t working I submitted a claim with American Home Shield over the phone. I explained to the rep what needed to be done and she got it scheduled right away. The technician then came out and checked over the unit. He found out what was wrong and took care of it right away. I'd recommend American Home Shield.

My heater was not producing heat and I put in a claim online. That day, I was called by the company that was going to come out and we set up an appointment. They came out, looked at the heater and diagnosed the problem, and then they sent the order to American Home Shield to get it cleared or approved. Then the contracting company came back out a week or so later and fixed it. The process was very seamless, and now the heater is performing correctly and it is good. If my friends were buying a house, I would recommend for them to get a one-year warranty with American Home Shield. My experience with American Home Shield has been positive.

I had a pipe that burst and I found submitting a claim online with American Home Shield to be easy. But I had a claim that took weeks to do because there was a lot involved in it. It would have been great if I could have went online and see some notes because it was in progress. But with any other claim I’ve had with them somebody would come right on out and fix it so it wasn’t a big deal.

We filed a claim by phone recently for our washer and American Home Shield was supposed to replace it. But the unit that they offered wasn't similar to what I had and it was not European. I ended up buying another one, and I haven't gotten my money back for that. But the people at American Home Shield are really good and I'd recommend them overall.

I've only used American Home Shield once, but I was perfectly happy with the service and everything they did. My refrigerator wasn't working, I called them and I got through right away. They were very nice and professional. The tech came out and he was able to change the thermostat. I would recommend them to a friend, though it'd be nice if the price went down a little bit. You pay the $100 service fee and then you're paying monthly too, but it is what it is.

My air conditioner quit working. When I submitted the claim, everything had been fine. However, I didn't like the wait time. I had to sit on hold. The lady was very friendly, very nice and very attentive though. She got me a deal. When the technicians came out and checked it they were determined it needed Freon and then they saw where it had a leak and something that blew the hole in one of the lines. So they shut it down and didn't put any Freon in it because they had to see what they wanted to do because there was some quite of a bit of damage. The unit is 10 years old. The outside coil had a lot of corrosion on it and the fan bolt into the upper shield is severely cracked. It could fall in at any minute. They fixed the leak and started putting Freon in it. It took a whole lot of 10 pounds. It only takes seven so they determined that the compressor itself was bad.

I have talked with a couple of American Home Shield's reps on the phone whenever we were doing appointments when we had a claim regarding our water heater. They were perfectly fine, nice and helpful. They had their sub-contractor come out, look at the unit and tell us what was going on. However, we were a little iffy with the plumbing contractor only because I didn’t know much about the two line adjustments that they said were needed to be done.

My heat had went out and the unit was blowing out cold air so I put in a service request online with American Home Shield. Buffington Brothers called me the next day and told me to make sure someone would be here when they were going to be coming out. And then they came out the following day. It was a wire that broke and they fixed it, and it didn’t take them a long time. So I was pleased. I have dealt with Buffington Brothers before. So the experience was all good. I like it better that AHS use local vendors rather than bringing someone out of town or out of state. When I first started, they were sending people from out of state. The overall experience has been okay so far, except that nobody likes to pay that deductible every time. But whenever I put in a call, they bring someone out and they usually fix it.

I had a broken inner glass on my oven and then there was something wrong with my stove too. I submitted the claim online but I forgot to add the refrigerator so I called that one in and the rep added it by phone. I was a little worried about doing it online because I don’t like doing that stuff but it worked out well. I got a response from the contractor right away, a couple of text messages and they gave me different ways to contact them which was awesome. They came out a couple of days later and I loved them. The technician was really nice and very respectful. He took my cues on whether or not I wanted more information. And I wanted to talk so we had lots of good conversation. He looked at stuff and I asked him questions and he explained stuff to me. Then he said he needed to get some parts and he would be back in 45 minutes.

When we bought our new appliances a year and a half ago, we didn't take the extended warranty on them because American Home Shield has a better warranty than what Samsung does. We had two people come out that we've put two claims in and they were a month apart. The first time, our furnace went out when it was literally 20 below 0. The contractor found out we have teenagers, so he was over here within a matter of hours. He came over in the middle of a snowstorm and fixed my furnace. And then because my husband is disabled, they refunded us our deductible. He said that's the least he could do. And recently, a piece broke in my hot water heater and my basement flooded. My husband went online, he pointed and clicked, then the guy came over and he fixed it. I would tell my friends to go with AHS without hesitation as it pays for itself. Everybody should have them and we refer it to everyone.

I submitted the claim with American Home Shield for our dishwasher over the phone. The granite countertop was too cold and the control was a heating control that was right underneath that countertop so when the steam would hit it, it would drop moisture down on the control and the control burnt out. It just kept running and it got hotter and hotter. That almost caused a fire. Luckily, I caught it. I called GE and they sent me parts for it, but it was basically totaled. Then they tried to give me a dishwasher for about $400 or $500. I had a GE Café top-of-the-line dishwasher, which is around $1,100. I had to talk to supervisors and 24 hours after talking to them, they approved the more expensive one, which was apples for apples. In the end, I was happy.

When I submit claims to American Home Shield, I call and make the appointment and then I go online and confirm. My most recent claim was for my garage door opener and everything went fine. The contractor was punctual, and if he wasn't, he called, so I was very pleased. He fixed the garage door, and now it's great. I'm happy with American Home Shield and I've already recommended them. If you don't have American Home Shield yet, you should.

The heater went out and I submitted the claim online. My interaction with the American Home Shield rep was very good and the contractor that came out was very professional. The guy was very good and since the repair, the heater has been doing well.

There was a really slow leak in one of the pipes and the claims process with American Home Shield went really well. The guys came in and took care of it. It’s pretty much all done now except for putting back the vapor barrier under there and finish up now that everything is dried out. They wanted to wait about a month or so before they put the vapor barrier back in and clean up the installation around a couple of the heat ducts.

When I submitted the claim, I called the number of American Home Shield and they called my wife back. Our dryer issue was a major inconvenience because we had to go to the laundromat. But once the professional came out here and told us what was wrong, he fixed it and everything is good.

My dishwasher was not cleaning the top and the motor had gone bad. I filed the claim on the phone for American Home Shield and my interaction with the rep was fine. I usually call any time after 10:30 at night so I don't have to wait a long time on hold. The contractor who was sent out was the best. He walked me through the process then fixed it and rolled out. He taught me what was going on and he kept me informed. And my dishwasher has been working like new since the repair. I'm all down with American Home Shield. If I'm not satisfied with the contractor they send out, they can put me on the list and get me a different contractor. It's very seldom we have an issue with American Home Shield. It's the contractor that might not be satisfactory.

The air conditioning wasn’t cooling and I submitted a claim to American Home Shield right away. It was very simple doing it online and we were happy with it. I logged in to the account, made a few selections to say what the problem was and got an email saying that a vendor would call me and set up the appointment. The contractor was out right when they said they would be and the guy took a look at the AC, immediately discovered what the problem was and fixed it. He was gone within half an hour so it was very good service. The AC is still working fine and I'm very happy with it. AHS is very responsive and they are easy to use as a service.

My oven went out and my garbage disposal was on the blink. I needed someone to service those so I called American Home Shield. I had a good experience with the rep and he helped put in my claim. And the first person called about five minutes after. The contractor came out the next day and did my garbage disposal, which took him around 10 minutes.

I had two claims with American Home Shield. One was for a hot water heater and one is a plumbing claim which is still active. It has been three months and some of it hasn’t been corrected because of the schedule to have the plumber come. But the plumbers made two trips. The toilet was leaking so they fixed the leak from the lead line but they did not fix the leak from the inside. When the guy came back, he said that we needed a new toilet. I went through all that and saw if AHS will pay for the new toilet. Now, they’re going to get a toilet but the guy can’t come and the claim is walking in status on the first trip. Hopefully, we’ll get the new toilet installed. All in all, AHS takes too long to get something done.

Both my dryer and my microwave oven panel weren't working so I went online and filed a claim with AHS. The filing process was easy. AHS was able to send a contractor after a week and he was excellent. He was friendly and informative. A part had to be ordered and when that came in, they rescheduled and the contractor came back and fixed it.

My garbage disposal was blocked going into the wall, and the dishwasher and sink backed up. Nothing would go through. This time, the process went pretty smooth when I submitted a claim to American Home Shield. I did it online and they sent me a confirmation that they had my claim and who they had assigned it to. But then I was surprised that the plumber called and came out within a few hours because it was a Sunday. He used the snake and cleaned it out, and he was in and out in about 30 minutes. I was really pleased.

My heater just stopped working and I called American Home Shield and the response was fast, within a day or so. The contractor got in my attic and he did his diagnostics, came back down and said that I had some circuit board that has gone bad. He told me to give him about a day and that he’ll give me call. Then, within a couple of hours, their office called me and said that the circuit board was no longer available and that they had to replace the whole unit. I told them no and that I needed to get a second opinion because this doesn't seem right, especially if they’re telling me that the company is gonna purchase for only a certain amount of money and I'll have to buy the rest. My baby was days old with no heater in the winter so I was really upset at that time.

American Home Shield is completely worth it. I have checked out many other companies that provide the same services and American Home Shield still is much better. Their reps have been very courteous, knowledgeable about my account and what I am covered. When I first got the warranty about 16 years ago, a lot of the technicians that came were under par. But recently, they’ve been much more professional. In fact, the last couple of contractors have been good enough.

My refrigerator stopped working. It wasn't making ice and water. The doors think they're open even though they're not. Submitting the claim to American Home Shield was very easy. However, their follow through was not so great. They sent someone to look at the refrigerator. The people that they've sent were awesome and great. They explained things to us. But at one point I was told that I would hear back from AHS and I didn't. So I called to find out if they were sending somebody. The rep said that they probably left me a message today. I work at home and I was on the phone. I saw that they had called on my cell phone but they didn't bother to leave a message. Had I not called back I wouldn't have another appointment.

My furnace was frozen somehow, so I didn’t know what to do. I tried to ignite the flame but I couldn’t do it myself. I didn’t have any experience. I just put the claim on the internet at 2:30 am and the next day I got the service around two o’clock. It was very nice. I always book the AHS service on the internet and I’m very happy that it works. The technician came here and he was a very polite, competent and nice gentleman. He did the job and we were back with the heating. Otherwise the whole night, we were shivering. I’m quite happy with the service.

My experience with American Home Shield has been excellent so far. My most recent claim was my central heat and air unit and the technician who came out was excellent. I couldn’t ask for a better person to come out, diagnose the problem and fix the unit. He was extremely thorough. If he had a question, he didn’t mind contacting someone that he could trust to help him with the situation. He had to order some parts and he had to submit the request for those parts to American Home Shield. But once he got the okay from American Home Shield and he got the parts, he was able to come back out in just a couple of days and fix the problem. Since the repairs, I've had no problems at all. Overall, everything was extremely professional and good, and I have recommended American Home Shield to several people since my dealings with them. I’m very happy with it and I encourage anybody else to this service and to contact American Home Shield.

The first time I ever a put a claim in with American Home Shield was when the dishwasher was broken. The claims rep over the phone was very, very nice, and I was very happy with the contractor. He was a gentleman and he was very honest. American Home Shield is legit and I'm happy with them. It was good that they definitely helped. And I've put this warranty on another house that I owned as well.

My husband discovered that there was a leak underneath the house that seemed to be coming from the kitchen sink area. I went online to file the claim to American Home Shield as soon as we discovered the leak. My husband is thinking about calling back and doing a complaint since the first plumber said that he was not going to touch the pipe because it was the lead but it wasn’t. He couldn’t do anything.

My stove could not be repaired as all the knobs were messed up on it. The other problem was I couldn't tell when the oven was on or off. I communicated with AHS online and everything was wonderful. They covered my claim and the contractor they sent was fine. However, they could not find more knobs for the stove because of its age. The new stove got delivered, then AHS set up somebody to put it in. The first person could not put it in but the next person could so I had to get set up twice. Having it has been wonderful because I had been without a stove that worked for close to a year.

A friend of mine bought a house about a year ago. Back then, I'd never even heard of AHS and he was telling me that he bought this insurance to pick up the cost of things that he did not notice in the house. I started looking into it and I told my wife, “We remodeled this house 20 years ago. It's going to be our luck that we're going to start getting hit with some bills on the air conditioner.” She was dead set against it but I convinced her. I said, “We're getting older. I've got all my funds for retirement. I'd hate to spend $8,000 on a new air conditioner rather than spend $60 a month that would have paid for it.”

My heater wouldn't turn on so I submitted a claim with American Home Shield. They're on it when I do it over the phone. They got their people out there that same week and got my gas on and my furnace working again. It was freezing at that time and it felt good once we got that running. The contractors sent were very professional. They talked to me every step of the way while they were taking stuff apart. They told me I have an old system and they don't make them like that anymore, but they reassured me that it was safe to run and I was going to be okay. They explained it out completely. It was an awesome experience.

The first guys that American Home Shield sent did some work, but they didn't have a lot of solutions. They just came in and used the snake, which was what I had done by myself. So, I basically paid 75 bucks for the deductible, for them to come out here and do the same thing. Then they said if they were going to do a clean-out, it was going to cost me 600 bucks out-of-pocket. I had to fight to get somebody else out here to do something more. The second guy was from H&H and he definitely did a lot of hard work. He was on his knees sweating, and he got it working without me going out-of-pocket. He should be the number one guy that American Home Shield calls if they need to do anything else.

We filed a claim for our garage door. The contractor they sent was very knowledgeable and helpful. I never had a bad experience with American Home Shield. The garage door now works like it always did.

We had two air conditioners that we had a problem with, and American Home Shield assigned a company to take care of our air-conditioning systems. That company sent out nine separate technicians over a period of six weeks and each of the techs would come up with a different diagnosis. The technicians were coming as far as Savannah and commuting. Also, there was one who was coming from almost down in Florida and he had to spend five and a half hours getting here to change a valve and when he got here, he told me that we didn’t need to change the valve. But Randy, the last technician that came up, appeared to know what he was doing and we would finally get one of the two AC units corrected.

The drum of our washing machine broke off with the motor. We submitted the claim over the phone but when the repair started, we did it online. American Home Shield sent out a repairman and he was very professional. The repairman knew exactly what he was doing and he said that he had to order the parts. After that, we had that talk to two or three AHS reps over the phone and they really seemed like they didn’t know how to handle the replacement part of it. They were good with the repair part but when it came to the replacement part it seemed like they had to go to their supervisor to get information.

The igniter switch on my furnace went out and when I noticed it, I called the gas company and had them come out. They also verified I had a leak in my house, so I had them replace that. They said, "You might wanna get somebody to come in and take care of it." So, they closed the valve and tagged it inoperable. I called American Home Shield and filed the claim, and they called me within 12 hours. It was all automated. You call and if you wish to file a claim, press whatever the number. And then you have to say a keyword like furnace or stove. For me, I said furnace. And then there's like, "Your claim is filed". They sent me a confirmation number and I wrote it down, and then they sent somebody out to my house the next day.

Shortly after our American Home Shield policy came into effect the washing machine quit working and a couple of days later the dryer quit too, which was really ironic. I tried submitting a claim online twice and never got any kind of confirmation so I ended up calling it in and everything went smoothly. The contractor was nice and he was very good about tracking the part. The machine was only a couple of years but unfortunately Samsung doesn't make parts for it anymore and I went quite a long time without a washer which was a drag.

The burner went out on my stove. I filed a claim with American Home Shield and since I'm old, I did it by phone. The gentleman was right on time and very affable. He fixed the burner and checked the other ones. Then he told me how to clean the glass of the oven, which I appreciated. He did more than he had to do. I watched him repair the stove and he told me what to do in the future if the burners didn’t light up, what to watch out for, and what to take care of. When I asked questions, he answered them. The plan that I have is very satisfactory. However, I keep getting emails from American Home Shield where they’re trying to get me to try it. But I’ve already done that a long time ago so the emails were supposed to stop.

The contractors American Home Shield were sending get our issues fixed, but most times, they have to come back which is an inconvenience to me since I work full time. There was a pipe for my radiant heat that was leaking and the plumber who was sent fixed three leaks. But then, a fourth leak started. They had to charge me more money because this one wasn't leaking that we knew of two weeks ago when the plumber was here. So, the plumber had to come back, shut my heat down one more time and spend four hours fixing another leak that could have been fixed before. The plumber also told me, "It wasn’t leaking then." I said, "It's 68 years old. It's corroded over. What do you think is going to happen? You fixed the leaks where the pressure was being relieved and now the pressure's going to come out on this one."

I called for our pull-out microwave and the claim went smoothly. Someone responded within two days and then a guy came out and fixed it. He was very professional and friendly. He showed his ID, who he worked for, and completed the job. It was a great experience. AHS is worth it.

We've had a very positive experience with American Home Shield. My husband Carl filed a claim for our pool, which had to do with the salt system. I've also done a claim for my refrigerator. The ice maker broke, and I called it in and told them we had an issue. Then someone called us to set up an appointment. The contractor was very prompt and came exactly when he said he would. He looked at the issue and said I needed a new motor. He took it out, and we were without the ice maker until we got it back. But that was fine because they saved my whole fridge. He really put a lot of effort into it and I appreciate that.

Our refrigerator was not cooling and we submitted a claim with American Home Shield over the phone. We went through the regular "push this, push that," and the wait wasn't long. The contractors they sent were good. Initially, a gentleman came out and determined what the problem was. He was able to do a quick fix, but he determined that the work he did wasn't going to last. He said that he was going to wait until he was called back.

There was a circuit that was not working and it kept tripping the breaker. I went out and checked the breaker, and then looked around but I couldn’t find anything. The guy that American Home Shield sent out came in and he checked it out. He found that one of the RF switches, the protection circuit breakers that we have in our house, was not working right. He fixed it and reset it. That cleared our problem, so I was very pleased with it. It took him 45 minutes roughly to get everything up and running. Submitting that claim with AHS went well and the person was helpful.

I have had three claims with American Home Shield so far this year. One for my gas furnace, one for my refrigerator, and one for my plumbing issue. I called and I was able to get someone immediately for all three claims. The contractors were nice, knowledgeable, friendly and very good. For the gas furnace, they had to replace some motor. Without it, the AC would not work. The contractor came and repaired it. Then I paid the $125. The clog in my mainline was also resolved. The refrigerator is still in repair and they're trying to figure out what's wrong. I would recommend American Home Shield to friends.

For a washing machine, I filed a claim with American Home Shield on the phone. It went smoothly with their agent. I gave them information and things were handled. I was then notified within 24 hours by the company AHS sent. The contractor who came was one of the better ones and my interactions with him were very nice. The machine was still operable but the tub was rusting, so it had a couple of stops on some items. He checked everything out and came back to replace the part in the washing machine. He unloaded the part out of the box, but there was a big dent in the side of the tub. It was damaged, so he took it back, reordered, and came out to took care of it for me.

American Home Shield was perfect from start to finish. The heating company was pretty good too. The people in Salisbury are the people that you should use, not the people from Georgetown, Delaware. You are done if you use the people from Georgetown, Delaware as they're not professional at all. I called AHS when I submit a claim my a heating issue. The contractor that came out was great. He was very professional, courteous, and he adhered to our needs. I'm very satisfied with my experience with American Home Shield.

My garbage disposal broke and American Home Shield replaced it for me. I submitted the claim and it took almost a month for someone to come out. American Home Shield said that the plumbing company would be contacting me in 24 hours but they never did so I had to contact them, which irritated me. Then they said they couldn’t find my paperwork and when they did, it took another four days for them to come out. I was agitated about that. The guy who came was nice though. He replaced the garbage disposal really fast and he was out. Another issue was that I paid with a credit card. I submitted it with American Home Shield and they processed the card, and then we had to do it again. The person who lives with me paid for it the first time and I don’t know if it went through on their side, but I know for a fact it withdrew on my side when I went and submitted it.

Our dryer went out and it was something with the switch. Sometimes the heating element would work and sometimes, it wouldn’t. The whole switch was replaced and it works good now. The process of submitting the claim with American Home Shield worked great. I did it online and it was quick. I also got a call back from the worker really quick. The contractor that they sent out was very professional and very knowledgeable. He knew right away what the problem was and may have had experience with it. He had to order the part and it got shipped to our house, then we let him know when it came in. He rescheduled, came out, and put it on. I’ve always had good experience with American Home Shield. I had them for two houses and they did great for both. I appreciate it.

During Christmas week, our heater wasn't heating properly. So I went online and submitted a claim. The contractor they sent was very professional and they got here at the time they specified. Also, it didn't take them long to fix the problem. The unit worked for a week, then it started to do the same thing again. So they had to come back out. When the technician got here, he went upstairs and rechecked everything and he told us that the unit should be working and it then it started working fine, which was weird. Still, the unit has been working fine since then.

I have been with American Home Shield for six years. Recently, the light underneath my fan turns on and then it gets turned off on its own. I submitted a claim and had the electric guy come over but I found out that because I have those dimmer lights, the bulb that I had weren’t compatible with those. He told me that I needed to change the bulb as it wasn't the right one. I had the UV light one. He said that all I needed to do was change the bulb. In addition, my oven display wasn’t working and someone came to remove the display part and they were going to fix it and bring it back to my house. Other than that, the representatives from AHS were able to answer all my questions and help me out. I was satisfied with the technician coming over to my house and fixing everything. I already told few of my friends to go with American Home Shield.

I submitted a claim online when the air conditioner was not working and the website was fine. American Home Shield sent out a company that came out, looked at it and decided that we needed a part. It took a little over a week for the part to get in. Then they came out and installed the part, and the air conditioner appears to be working now. My only complaint is that they only had a time slot between 8:00 to noon or noon to 5:00. I've been with other companies that come out on two-hour time slots. I let American Home Shield know about this and they said that they would take that company off the list for me for the future. And although having American Home Shield is a little bit expensive, it is a good idea.

I had a really good experience with American Home Shield recently. We had plumbing work done and it was resolved adequately. The contractor was very clean and polite too. Everything has been back to normal and perfectly working well. If you run into a problem in your home, definitely call American Home Shield. I usually submit claims over the phone, and the staff has been very friendly, knowledgeable and professional.

I did a claim online when I had a leak and the contractor from RG Plumbing was good. We didn’t talk much and he complained a lot about the plumbing, making it sound like the people who did the plumbing in the house did a really bad job which was kind of annoying, but he got the job of switching the pipes done. Although a couple of the problems that I was hoping to get fixed aren’t covered which are big issues to me, and you almost have to have something broken or falling apart to get it looked at, American Home Shield has been okay so far.

I had a plumbing issue and I submitted a claim with American Home Shield over the phone. My interaction with the agent who helped me with the submission of the claim was very good. I'm a licensed realtor in New Jersey. I've used them for years and they’ve always been good. The staff knows what they’re talking about and they were all very polite. The contractor that came out was very good. He knew exactly what the issue was and he took care of it. I'd recommend American Home Shield and I’d tell others that out of all the companies, they got to go with American Home Shield.

I’m a real estate agent and I help my clients order a home warranty. AHS is my favorite company. I had a very good experience with them recently too. The pool pump was leaking so I went online and made the claim. Doing it online is very easy but if I have some other questions, I call AHS. There, I have to connect to a system where someone can speak. The only thing is the phone waiting time is too long and that’s something they need to improve. But that aside, the people who came for the repair were very good and they fixed it very quickly. Everything has been okay since then.

I have not owned a home for years and when I bought this house, it came with one year of insurance from American Home Shield. I was thinking that this will be something that I probably won't be renewing. But they were able to sell me the policy showing me situations of work that had to be done, what a service call would cost, and all of the expenses that are associated with it. And that basically was everything that was covered just under the service fee that I paid. The first time I called in, I had a water leak in my house and I was panicking. The AHS woman I spoke with was very calm. It was at 8 o'clock in the morning and she understood the importance. She told me that she will immediately find somebody to get over here and sure enough, within about 25 minutes, I had a phone call that somebody was on the way.

They replaced washer

My HVAC stop working during very cold weather, I had to travel for family issue, I call the company almost 20 times and I was online each time at least 45 minutes. I called HOA for emergency situations, they send a technician and he temporarily fix it, and told me, "You have to change the system". (February 10, 2018). When I came back, My HVAC again had an issue and I put it in emergency heat. Which cost a lot of money for energy. Again I try to call AHS, the same story. After hard working to talk to customer service, they send the technician, whom told me, "One part completely is broken and since your system is very old, you are having more problem in future plus the Duct was broken."

I was seeing water on the floor so, I thought I had a leak in the washer. But by the time I got to the basement, whatever water was in the sink has already drained down. I called AHS to submit the claim. They asked me what the problem was and they said they would have someone give me a call to set up the appointment. The contractor then called me and told me when they were coming.

I filed a claim online when the hose in my kitchen sink that is attached to the water faucet became loose. I've been with Home Shield for a while and everything was right there before me so all I had to do was click here and there. After that, they sent me via text the information on the vendor that would be contacting me. When the contractor arrived, he showed me his badge and identified himself. He was very welcoming and friendly. He took an assessment of what was going on then he made a phone call. He explained to me what was going on and told me that they would have to order the part. He also made sure that I had the number to contact them if I needed them before the part came in. After that they called me, came back out and everything was taken care of from there. I have recommended AHS to a couple of my family members.

I've called American Home Shield four times in five years and everything they said they'd do, they've done. They have not failed me yet and our experience with them has been great. Recently, the circuit board of the computer went bad, so they had it replaced. The technicians were here at a certain time and they did the work, and everything was wonderful. I would recommend American Home Shield strongly.

The technician AHS sent came out within a reasonable amount of time, spent a bit amount of time with me to figure out what was going on and was very professional. I submit my claims online and it's more convenient. I've had a good experience and so far, I'm happy with the purchase. The price of AHS is reasonable and I'm happy with the service.

Our water heater was leaking and it was an old heater so we had to replace that. Aside from that, the air-conditioner was also leaking during the summer. My son called American Home Shield then the contractor called me, set up an appointment and came by. My daughter dealt with the contractors and they came before she went to work. They checked what had to be done and then another person came out and fixed the air conditioner. They did what they had to do and they were nice about it. They were very polite and my daughter was happy with them. Everything is good now. American Home Shield is good and they keep their word. The service is not as expensive as some of these people are either. I would recommend American Home Shield to anybody.

I had some plumbing issues with the dishwasher, washing machine, and dryer that I submitted a claim for with American Home Shield. I did one claim online and then they sent a very professional guy who did a good job. He was on time, he diagnosed the problem, got the part and then came back. He was excellent. AHS warranty is great to have for your home.

I had a problem with the garbage disposal not working and the faucets in the guest bathroom were clogged or water wasn't flowing outright. And the hot water heater circulator pump wasn't keeping up with the hot water. The contractor came out promptly and he was able to fix the garbage disposal in the sink. I was really pleased with that. But with the hot water heater it was the circulator pump that kept the water flowing. He said it had a motor run out, so he would get it ordered and be back. I haven't heard from him since then and I called the plumber and American Home Shield but have not had a response back, and yet they closed the claim.

We had an old refrigerator that kept leaking on the floor. American Home Shield replaced a part and it didn’t work, so they had to replace the refrigerator. And then the dishwasher started leaking on the floor and they had to replace a drainage part under the dishwasher. We called Home Shield to submit our claims and they set up the appointments. Their representative was excellent. And it took 24 to 48 hours for a technician to arrive and both appliances have been really good since the repair. Having the warranty on my properties has been excellent so far, so we’ve been very satisfied. I would tell my friends that they need to get one. It saves a lot of money especially when you buy a home.

I called American Home Shield for our stove and the contractor came out faster than before. They were on time, and the part was ordered in a timely manner, and they came back at it. They were very good and my stove is back to normal. Sometimes I feel that having American Home Shield is not worth it, but we’ve been with them for so many years. We’re just afraid that if we discontinue service, we’ll need it. And this last time around, it seemed like they really have gotten better.

We had a pinhole leak in the ceiling in our dining room and we were under contract so it was stressful. When I originally called American Home Shield, the contractor said that they weren't gonna be able to come out until Friday and we were at the beginning of the week. We had our water shut off and I can't be a week without my water, so I called my realtor and she called the representative that she deals with directly and that lady was able to pull some strings and get a different plumber out. The tech repaired everything on the first visit. I just stepped out for a few minutes to go pick up dinner because I couldn't cook since we didn't have water, and by the time I came back, he was done, cleaned up his mess and already gone. That was really fast and painless, and that was awesome.

All the power outlets in my master bedroom blew off and my right garage door was getting stuck and it wasn't working. I tried to submit the claim online but it didn't allow me to put electrical and garage door together so I called American Home Shield. An agent did it over the phone for me and I was given a two days turnaround time for the technicians to come out. The technicians were both good and one of them tried to tell me the problem. Everything is all good now. It is my second year with American Home Shield and it has been good so far. Most issues that I had were minor ones and it would have cost me the same if I hired a private vendor, but at least I have somebody to protect me when I have a bigger issue. And if my friends ask me about AHS, I will tell them that so far, I like it.

I called to submit a claim to American Home Shield. The shower did not work for a month. Thank God we have other bathrooms as it was very inconvenient. However, the repair has not been completed. The plumber hit a big hole in the wall and he said American Home Shield is going to send somebody to fix it. They have yet to even call us to see when they're going to fix that. I know American Home Shield has become quite large because I hear the advertisements and I know a lot of people have picked them up. It's a good deal. However, it was very inconvenient and I think if they get larger, they have to be cognizant of the fact that they have to put more people on to be able to satisfy their customers.

We had a garbage disposal that went out so I turned in a service request one evening to American Home Shield. The next day, somebody called me up and scheduled an appointment. The contractor came out and he was nice, friendly, and took care of our issue. There was a little bit of inconvenience when they came out because my wife wasn't able to be at home right then. But since I work about 10 minutes from the house, I ran over to the house and unlocked the door for them then stayed there until my wife got home. The contractor put a new garbage disposal in so it all worked really well. So far, AHS has worked out good for us.

The contractor fixed my leaking toilet. There’s no water leaking out of my floor now. Before it got fixed, I thought I was gonna have to replace the whole toilet. The guy explained to me why it was leaking and that it was old parts. He put in new parts and it worked great. He was very nice, efficient and prompt. And I appreciated his professionalism. Everything was very pleasant. But sometimes I get frustrated because I can’t get through to AHS to talk to a person.

There was a leak in the fridge and my husband submitted a claim to American Home Shield. The contractor came in and they fixed it. They found out what was wrong ‘cause we didn’t know if it was the fridge or not, and they found out that it was. Everything was good and I appreciate American Home Shield's service. It’s a peace of mind.

We had two heating claims to American Home Sheild but we canceled the second one. The first one, it had to be turned on and they were there. They did it and that was all good. I'm going to be calling them again because one of our toilets is leaking. I’m pretty happy with them. What I’m not happy about is that there’s no way to cancel a call. And then if you’re calling them, there are 30 people in front of you and I’m like whatever. I waited for the guy to call and I said, “No, I canceled.”

The air conditioning unit was still working but the pump of the unit is inside my house and I had a water leak under the unit. For that claim, I called the repair person directly. They check with Home Shield everyday and I was told I could call them directly. We also didn't have to pay anything. This was the second time we've used that contractor and they were great. I like them. Apparently, the water leak was from a line that had backed up, preventing the water from draining properly. They cleared that line and it's not leaking anymore.

Having a home warranty is a good thing. When the garbage disposal wasn't coming on, I was able to submit the claim to American Home Shield online easily. The technician called me that same day and we scheduled an appointment. He was very good and professional. The garbage disposal has been great since the repair.

I submitted a claim to American Home Shield for an extra refrigerator. I scheduled online. It’s not the most user-friendly website but it was okay. I’ve been with them for about two years and so I can navigate through it. Within 2 business days the tech came over. The tech have been here once before for another issue. He’s very amenable, describing what was going on and explained what was happening because I was there watching him. However, he didn't repair it because he said it was an extra refrigerator that we had in the garage and not our main refrigerator so it wasn’t under the warranty. I didn’t have it covered.

Some of the electrical outlets in the house just quit working and I called American Home Shield the next day after I figured out it wasn’t a fuse box issue, like the master switch was split because it happened during the night. I sent in a work request on the internet and they called to tell me someone would be contacting me and from what company.

The washer was leaking in one of the front loaders on the pedestal so I submitted a claim with American Home Shield over the phone. The reps I spoke with were very good. They were polite and helpful. They put the claim through and gave me the number of the company that would be handling it. The contractor had to order a part so AHS let me know that it would take a while for the part to come in and that there was going to be a wait time. The contractors were prompt and courteous. They called before they arrived to say that they were on their way and were about 20 minutes out. If my husband had any questions, they answered them. The performance of the appliance has been fine since the repair.

My toilet kept overflowing and I had already called four different plumbers out and they couldn’t figure out what the problem was. They damaged my floors and they continued to do that no matter how they come out and snake it. There was no stoppage and there was nothing wrong. The plumber sent by American Home Shield couldn’t go in the attic but he looked up and saw that the pipes weren’t the right size and he said that they could be the problem. But they needed the number of somebody else. Finally, I got somebody who came out and put a pop-up thing and I haven’t had a problem since then.

When we submitted a claim to American Home Shield, the first company that we were given could not come out. So, we had to put in another request and that person, for some reason or another, could not come out as well. So, we tried again, and this guy came out within hours. He took a look at our heating system and he fixed it that day. He did a great job, got it done really quickly, and was very helpful. We were very thankful for that.

I usually submit my claims to American Home Shield by phone just for convenience because I’m able to talk. I got an air conditioning issue, and the billing was up being $1700 and I had to pay. But American Home Shield picked up only $100. That was ridiculous and I was not very happy about it. I submitted a claim to American Home Shield yesterday for the air conditioning unit, and it is still in the works. The contractors had to put Freon or refrigerant in it or and that costs $65 an ounce. But American Home Shield only picks up $10 or $5 an ounce, so I had to pay for all of that.

The dishwasher broke down so we called American Home Shield and they sent the first technician. I showed the technician where the dishwasher, left him alone and I told him that if he needs anything to just let me know. He thought he found the problem, so he ordered a part, but when he replaced the part, it didn't work. So he was going to request a new machine but AHS Company said no and that they will send someone else to get a second opinion on that machine. The last time the technician came out, he told me that he thinks he found the problem. So he was going to order one more part and then once he gets the part he would come back out and replace it again. We had them come out like five times. The second guy came out three times and he said that he could fix it by replacing a few parts. So, I'm waiting for the last part to come in so he can fix it. If they could fix it, that would be great.

I had a problem with my refrigerator. The contractor that American Home Shield sent came, looked at it, went back, and said that they didn't cover those parts. The last time I asked a lady rep about the fluorescent lights, she said those fluorescent lights were not covered and that I had to buy them myself. The contractor would come and fix it for me and I would be covered. However, when he came he said I was not covered. I bought six of those lights for 20 bucks, and then the company couldn’t do it. He said if he comes back another time he will have to charge me another 75 bucks.

I had an issue with one of the companies AHS sent me in the past. They were scheduled to do a job and they acted like they knew what they were doing and what the problem was, but they didn't follow-up with AHS. They were supposed to call them back and give them the information that they found regarding the problem I was having but nobody did. I waited week after week but there was no call and nobody knew anything about it. The contractors basically came to my house, collected the check, and nothing happened.

Something went wrong with my AC and I filed a claim for it with American Home Shield online. The contractor called me up the next day and they said that they got some basic information and that they were going to come out immediately. I was surprised at how fast it was. They fixed the situation and it’s repaired now. Also, AHS is reasonable in terms of the monthly cost. So far, I’ve been very content with AHS. I would recommend them to a friend.

I've had American Home Shield for a couple of months and I've been very pleased with the service that we've had. They have been a really good company and they’ve done what we’ve needed so far. I was recently having a plumbing issue and I called it in. The reps were professional and courteous. The contractor was good as well, and now our plumbing works great. We also had an outside plumbing issue that AHS did not cover ‘cause it was outside the home, but other than that, it was all good.

When the switch in the closet stopped working, I went online on American Home Shield's website to submit a claim. You put in what you need and their reps call super fast and say who's coming and then the contractors show up. It was easy and the reps were very professional, kind, straightforward and our interaction was wonderful. When the house was built, the builders wired the switch the wrong way and the wire fell out. The contractor put a whole new switch in and then it worked. He was great and he diagnosed and fixed the issue in no time. It's perfect and since then, the fuse doesn't blow. The contractors of AHS are always professional and they are there when they say they are going to be. American Home Shield is good and we totally love them and the ease of their service. AHS is the best warranty company out there and I will tell my friends that they must go with it.

My refrigerator wasn’t holding the cold, it was going up to 56 degrees, and so we filed a claim with American Home Shield. We had a good experience with the tech from the appliance place and he was good too. He had to come out for the third time so far and the refrigerator has been cold now for the last three days. But, I'm holding my breath because before it was okay for about a week, and then it did it again. Also, I didn't like the lag time between the technician coming out and saying he had to order parts or he's had to get an okay. We were without a refrigerator for a couple of weeks once. And I wasn't informed. They can just call sales, "Hey, can we do this?" and somebody will say, "Yes." But two weeks is a long time. Other than that, we've always been satisfied. We've had American Home Shield for a long time and they've always been good.

My microwave was not heating so I went online and submitted a claim with American Home Shield, which was so convenient because you don't have to talk to somebody. The contractor then came, opened the microwave and figured out what was wrong. He ordered the part and called me after four days to schedule an appointment. He then came and fixed the unit. I also used them before for three repairs and they were also very good. I also had a choice of not just standard rates but I can also choose what I want to have insured, which was great. I've recommended them.

I have an issue with American Home Shield. They wanted the guys to fix my air conditioner which was understandable, but they've sent four technicians out here to fix it. In Texas law, if they’ve put Freon in twice and it was not fixed, the problem has to be condemned, but I didn't know Texas laws when I came down here so I've been spending good money down the drain. Now, they want $810 so I'm not happy. The problem hasn't been fixed in a little over a year that I've been here and I've had them out eight times. I like my house at 66 degrees all the time and I can't stand the heat. That affects me personally because if I get overheated, it causes me anxiety. Their reps are very friendly whenever I call to make a claim, but they're not fixing my problem. And at this point, I'm trying to look into another homeowner insurance.

We have four HVAC blowers in the house, and one of them broke. It wasn’t pumping air out and it had to be replaced. We have a contract with American Home Shield, so I called them over the phone and they had somebody come out. Our handyman is the one that discovered it. I told him where the fan was and which one it was. He went up there and said they'd order one and get back to me. And then they called as soon as they got it, came back, and they installed it. And everything works now. We've always had good experience with American Home Shield and I'd recommend them.

American Home Shield has been pretty good the few times that I have used them. The technicians that they've sent out are polite and clean up after themselves. When the tap on our kitchen sink was broken, I called AHS and they changed it. It's a Moen and the technician had to order a part. They said that I would have to wait and I waited almost a week for it. After that, there was another incident when my washing machine stopped working. When I looked in the book, it said it was blocked and I tried to fix it myself, but I couldn't so I had to call AHS. The young man said he had to order a part and we had to wait a few days for that to come in because it's an LG, which he said doesn't break down often so they don't always have the parts on hand. He fixed it and it's been working fine ever since. AHS is a pretty good deal and I'm always trying to get people to sign up. If I didn't have them, I am sure I would have had to pay way more than the $75.

I would recommend American Home Shield. I submitted a claim to them as the ceiling in the kitchen fell from a pipe. It took a couple of days for the contractor to come out but the service went well. The guy fixed it quickly.

I just moved here to Virginia from Florida and I signed up for American Home Shield. It looks like a new home thing, so in case there was something that an inspector didn’t catch, AHS would cover that. And then I found out that the gas stove wasn’t working, so I used AHS and they sent people out. One guy came and he said he couldn’t fix it. Then AHS sent somebody else out and he looked at it and he could figure out what was wrong but then when he came back he said that the parts needed for the stove are no longer made. He said that it was up to AHS to contact me and they would replace it or give me a certain amount of money towards purchasing a new one. But it’s been over a week and I haven’t heard anything from AHS, and they never contacted me.

American Home Shield got a hold of a plumber who came here and unclogged everything. They were quite professional. It was a very good job and I was quite pleased. In fact, I called them back out to do something else. American Home Shield is something everyone should have. The one experience that I had with them was very good. If you just purchased a home and it's not a brand new one, you don't know what problems exist or can come up. And so, it's good to be covered.

I had a couple of claims with American Home Shield. One was a plumbing issue and the other one was for the dishwashers. I submitted one of the claims online while the other one was by calling because I had two issues and I could not do it online. I had to specify what the issue was and there was no place that I can write it down. None of those places applied to my situation, so I had to call and explain to them. The online submission was easier, better to do and more flexible. I didn't have to wait for the line to talk to someone. Still, the interaction I had with the contractors that were sent out was good. They were both professional and friendly. They fixed the problem properly.

The tech that AHS sent fixed the stove and it’s working now. Initially, when he came, I wasn’t home, but the second time, when he came with the part, he fixed it in half an hour. The warranty is working good, so we are going to stay with it. I submit my claims online and it’s faster. I don’t have to talk to anybody. I would recommend AHS.

My wife called American Home Shield when we needed to have the toilet repaired. I told her to buy a toilet and have it there when the technician comes and to pay $200 upfront so he could switch it out. I needed it done and I didn’t have time to be playing. He said that he had to submit paperwork back to AHS and had to wait to hear from them before he could go forward and fix it. We needed that toilet before he left and he was already paid to get it fixed. It was such an old toilet and the talk of trying to fix it was ridiculous to me. At 25 years, I want a new toilet. You can’t fix the stopper, you can’t find the part and all of that stuff so we needed a new one. He did not go and put the toilet in and we had to negotiate to get our $200 back. I have two kids buying a house and I’m going to recommend that they look around and not just go with AHS. I have been with them for about four years and this last experience wasn’t good.

When I turned the spa on, it sucked all the water out of the spa so there was something wrong with the flow. I filed the claim online and that was pretty easy. Usually, when you call any of American Home Shield's numbers, it’s just the recordings and a bunch of prompts to get you to live person so it’s easier to do it online. I looked up the pool guy's scores online and I was a little worried because his scores are either five or zero and he has more zeros than not. Sometimes the claim was denied and those are usually with the people who put the low scores but he was really good. He stayed for probably about an hour and fifteen minutes going through the system. He took a lot of time with it and then he had found the problem and fixed it. He got the circulation work going the right way. He also explained it to me. Overall, it was a good experience for me.

I've had a good experience with American Home Shield and I've been very pleased with their work. I've had a couple of things fixed, the most recent being the water heater, and they've done a good job. They came here, checked it and saw that it needed to be replaced. They went to go get the new one and came back to replace the old one. I also had to have my thermostat replaced. They came out and checked everything and saw it was bad. They had just been somewhere and used their last thermostat, which meant they had to go somewhere to get one. They called their company and their company told them to go get it. They weren't too happy about that, but they did it.

Somebody had just come out to do something to my furnace and the first person that came out wasn’t as in tune with oil heat so somebody else came out and he was. But I did have a little incident when the first guy came out to work on my furnace. They did not give me a time but the contractor happened to be in the area so he came by to see if I was home. That was fine. It was the dead of winter and I didn’t have heat and he was just trying to help out. That would have been great if I would have been home but I wasn’t and I couldn’t get to the house before he left. But they accidentally charged me when he didn’t even come into my house. When he signed out, it showed him as actually doing the work on my house.

It was easy submitting the claim for my garage door to American Home Shield and the guys who came over did a great job. They told me that they were trying not to have to order a new one because American Home Shield gets pissed off at them if they just order a new one and they don't try to fix stuff. They did the best job they could do to troubleshoot that. They replaced a bunch of parts but in the end, it was still not operating right. They basically declared that it was damaged beyond repair. The motor was just so gone. They put in a new unit and I was very happy with that. It took a little while, but I understood. American Home Shield put the pressure on them to not spend a lot of money just buying the whole new unit.

The water was not going down the kitchen sink and it was backing up so we called American Home Shield for help. I talked to the operator and explained what the problem was. She was wonderful and did a great job understanding what our problem was that we were covered. Then she went about assigning a company to help us. A-1 Plumbing called us and we called them back to set up a date.

I’ve had nothing but good luck with American Home Shield. My home, unfortunately, is a 1977 mobile home and AHS had problems getting some parts for my air conditioner but they went out of their way to get the parts within four days. Within three of four days, it was all taken care of, so that was great. And then I just had my refrigerator repaired and everybody was nice and polite. There were two different companies that came out. I told to the one guy that came out that my ice does not come through the door and it stopped making ice, so I need it replaced. He then told me that it was due to abuse; that we had abused the ice maker.

I'm extremely satisfied with American Home Shield's service. I had damages done to my condo in the past and the stuff that I needed addressed that was within my package were handled in a timely manner. Recently I had to have the spigot replaced in the shower because when the shower is turned on, the water was coming out of the spigot with the same amount of force as the showerhead. My water bill was going up. I like the process of submitting the claim. I've been with American Home Shield for a couple of years now and when I call in, I could pay the service fee directly rather than pay the contractor.

My neighbor told me about American Home Shield. I didn’t know anything about them and my neighbor said it saved them thousands of dollars. I took out the home warranty in June. I’ve only had it for not quite a year. The smoke detector had quit working. It was on wire and I wanted it fixed. The electrician was great. He saw the problem. All it needed was a new smoke detector. My husband is 84 and I’m 80 and we didn’t know what it needed. All that we knew was it didn’t work and we have others in the house that work except that one. Even after changing the battery, it did not work. We did not know that it needed to have a new one. The guy was very nice, polite, and helpful. We were very impressed with how he treated us.

My dryer had to be replaced, and my washer stopped working and it had to be repaired. I submitted the claims online and the American Home Shield reps were absolutely wonderful. Their customer service was excellent. Also, I spoke to the contracting company that was replacing the dryer to tell them exactly when to come so that I would be in place.

My heater wasn’t working and I filed a claim online with American Home Shield. The tech had to come back because he didn't fix it completely. He fixed the furnace but didn't fix the thermostat part of it. I spoke with the company manager and apparently, the guy that originally came out was laid off. So, it probably was just a bad employee. They came out right away the next day and fixed it. It was pretty good and they cleaned it up pretty well.

My dishwasher is not working and it's still not working after the repair. I filed the claim online at American Home Shield because it's simpler than doing it over the phone. I don't have to worry about looking up hours, I just click on it. Somebody came out and he said he would have to order a part. He left and I haven't heard from him since. Hopefully, this will get resolved because I noticed that last Wednesday, they already charged me my deductible but nothing has happened.

I called American Home Shield regarding a small leak that has been there for years and they sent a plumber. The assessment was that there was no plumbing issue. So we dug a big hole in the first floor in the kitchen just watching because the leak continued and continued. And he said that it was the drain. When I took showers, the water leaked by the drain but the drain was perfectly well. It was not the drain. There was a tube inside the wall that had been leaking for years. So I called another plumber and they found the problem and they fixed it. So that's why I called to claim my $125 back because the plumber that they sent just did a very bad assessment.

My dishwasher got clogged. I submitted a claim to American Home Shield online and it was easy navigating the site. The tech who came showed me how to unclog it myself next time. He was great. I've been very happy with American Home Shield and I would recommend them.

American Home Shield is fantastic. We made a claim for our air conditioner that wouldn't come on and everything rolled the right way. The contractor who came in was very friendly. He went right to work, did what he was supposed to do, told me what he did and left. The AC has been excellent ever since.

The toilet that I had in my rental property kept flushing on its own. I have the property set up with American Home Shield where my tenants just call and the contractor comes out. My tenant filed a claim for the toilet and he said that the experience was easy. The contractor came out, checked what was wrong and then tried to get the part but he couldn't. He then came back the next day after getting the approval for a new toilet, put it in and then left. It's been working fine ever since.

We've been with American Home Shield for about four years since we bought our house, and every claim with them has been a long process. It takes a long time to get somebody to answer, and they'll always say you may have to wait an hour because of the volume of calls. I can go online and do it but I always wanted to request the particular repair company that we were happy with. Online, you will bounce around with different companies and it almost becomes an experiment on which ones are going to work for you. Some have been here to work on a refrigerator and they complained how poorly and late they were reimbursed by AHS. And I didn't need to hear that so I don't want them back. I had to stop the AHS reps and say, "No. Don't give us that company, I want PK Plumbing or it's okay to have Sears come out and fix the dishwasher."

Our oven door glass shattered on its own and the oven wasn’t in use. It was very odd. I submitted my claim online and got a response from American Home Shield quickly. It went through and I’d be getting a call from the repair people or I could call them. And I called the company to schedule my appointment. The first company I called couldn’t come out for a whole week so I called American Home Shield and asked if they could switch the company. They said it was not an issue. So far, everyone’s been really nice. American Home Shield was able to take care of my concern and they were in touch with a different company who was able to come out sooner.

I recently filed a claim online for a water leak from the ceiling. American Home Shield’s website is straightforward. Then, the phone number came in and I called. I left a message and they called me back really fast. The place is a rental property, so there’s a family in there. The contractor contacted and got the issue done on the same day. It was very good. But from my past experience, whenever I call, I have to wait on the line for a long time that is close to 1 hour. This time, I do it in the web, so it was quick. I’ve had good experiences with American Home Shield and I recommend them.

I went to American Home Shield's website and filed a claim for our garbage disposal that went out. That process was really easy, fast and no hassle so I'm happy about that. The guy they sent came on time. He explained to me what was going on, was super helpful and did the job quickly. The unit is now working perfectly. I recommend AHS.

My washing machine stopped working so I called American Home Shield's 800 number and used their automated system to file a claim. The reps were very prompt and they took care of what I needed quick. It was an excellent experience. The contractor has also been fast, efficient and friendly even with the dogs and my family felt safe. He had good presentation as far as cleanliness too. The only problem is American Home Shield's wait times when I call in for follow-up. If they can improve their wait times on their automated system to talk to a live person then it’d be problem-free. This is the third home I’ve purchased where I’ve asked specifically for them as the home warranty to be provided by the seller. I'm overall happy with American Home Shield and the service they provide.

I had a leak underneath my kitchen sink and my bathroom. The experience when submitting the claim was difficult because a representative took my information but I couldn’t understand why the actual plumbing company wasn’t getting in touch with me. So, I called them back and I said that I haven’t heard from the plumbing company. The rep said that they canceled my claim because nobody ever said they could get in contact with me. I said that nobody tried to contact me.

AHS has been very helpful and provided tons of information for any questions I had for the claims that I filed. Recently, I went online to submit a claim for re-keying my doors. Their website was easy to navigate through and I appreciated that if I didn’t have my contract number, there were other ways to look up my account. Then, the technician arrived within the two-hour window. He was very pleasant and informative of what was included in the contract versus what would be any additional charges, which I appreciated as well.

Several years ago, I put a claim with AHS online and I paid my $75 service call. The contractor was at my place for two minutes and said that he had to go and he'd be right back. Not three minutes later, AHS called and said that my claim was not covered. So, I will never put a claim online unless I call AHS. With my most recent claim, I was having some plumbing issues. It was leaking under the sink and come to find out, it was the disposal. Then the disposal quit working.

The computer part of my 12-year-old GE Profile dishwasher wasn’t working at all. I spoke with American Home Shield's representative to submit a claim and it went good. But their tech couldn’t get the part to fix it so AHS gave me a credit. I wanted the Profile one like the one I had before and I was pleased because Profile got me a better price than what it would have been in the store. So, AHS gave me $700 and I added another $700.

I have been with American Home Shield for 10 years and I haven’t had any problems submitting the claims. I call in the problem and then they have been good enough. I have a favorite HVAC contractor so I request him and American Home Shield assigns him. I only have a lot of experience with one contractor, Kenneth Buggay Mechanical. They’re professional, responsive and very knowledgeable. They can identify tricks of problem fairly quickly and the repairs that they did were excellent. However, I got an email from American Home Shield that kind of irritated me, saying they were only going to pay $10 a pound on Freon, but Freon is fairly expensive these days, so I thought that was escaping their responsibilities.

The chain that we pull down on to start the ceiling fan on and off broke off inside so when we turn the light switch on, the fan would be on full blast too. So, we had to send somebody out to put in a new little mechanism in there for the chain. American Home Shield set up the appointment and sent a guy out that week. They made sure that it was at the time that my wife or I could be home. The technician came out, checked it out, and fixed the issue. It was a good experience and AHS was definitely worth it.