American Home Shield Reviews

I had a leak underneath the sink in my bathroom and then the stopper wouldn't go up and down. I always call American Home Shield when I have a problem. So, I called them and they got me Mainline Plumbing Services Inc. The technician had been here before. He was very nice, and he fixed the problem. And I like to see someone that I know 'cause I really don't like to let strangers in my house. Everything's fine now. I've been with AHS for a while and I'd say to others to get them.

I had a heating claim with American Home Shield and it went very quickly. I called and then the Weatherwise people called me. They were out that same day, fixed it, and went about their day. It went very smoothly. I was quite impressed. It was quite simple. It took them about 30 minutes to troubleshoot it, and then they fixed the part, and then we were all good to go. It saved me a bunch of money because if we would have gotten the parts, it would have cost 100 bucks to do it if we would have done it ourselves. So far, this is the only dealing I’ve had with this company as far as filing claims but I am already impressed.

So far, everything is good with American Home Shield. They sent out Rice Heating & Air Conditioning for a claim and the tech found the problem, fixed it, and was gone within about half an hour. He also showed what exactly the issue was to me. He was very professional. He did a great job and it was just a good company.

When you sign up with American Home Shield, everything that is covered and how the payment works are upfront. So, you know what's gonna happen when you put in a claim. It’s straightforward. American Home Shield handles our claims very fast but there was a mix-up when we used them before and it took almost seven days for the repair place to call. This time, when the pool pump went out, it went smoothly and they called within 48 hours and scheduled the appointment. It was fixed in four days and it went smoothly. Working with the vendor or streamlining their vendor communication process would probably help.

AHS was much better than I thought they would be. My issue was fixed within a reasonable time and the guy that came out was really good and helpful.

I woke up and I saw a glow inside the oven, and there was a tiny fire in it. I did the claim online because it was the middle of the night, and I got a contractor the next morning. Access Appliance Repair was terrific. They were here quickly and did a good job. They told me that I would have to get a new heating element, and they would have to order it because it was not a typical thing that you could fix without a part. Then they told me, "We shut the power off to the oven," and then they came back and fixed it. It's working perfectly for the holidays.

I bought a house a week ago and the agent and the escrow company chose American Home Shield as the home warranty provider. The first claim was for a rekeying and everything went very well with the contractor. He was quick and he explained how everything works. It was amazing.

American Home Shield's customer service is not too bad, but at the same time, it takes a long time. If I had an emergency, forget it. It would have been a couple of days by the time they get a contractor in, which is what I’ve been experiencing. I understand this time of year is also an issue. Moreover, I got mixed emotions with the last contractor. He didn’t quite give me a good solution to my problem. He stopped the leak, which was fine, but he ended up just taping the tubing that came off the refrigerator to the wall, which was not a professional move at all. And I’m not happy with it.

When I had a tenant call me about a sewer backup, I submitted a claim with American Home Shield. I went online, which seemed easier, and they sent someone out. Also, I sometimes get phone calls in the middle of the night and would use the online service.

I scheduled the service at American Home Shield, Aaron Pools researched the problem, they came out, got the part in and fixed it. I was at work so my wife had to greet them and bring them back, and they were very good and professional to her.

Previously we went with another home warranty provider and their coverage was not good. They didn't cover most of the things that AHS covers. We went with Home Shield and one time, we submitted a claim for an electrical issue. They sent One Way and the claim went pretty smoothly. They fixed my problem the first time out.

When we purchased the home, our realtor set up American Home Shield for us, and it’s been a good deal. Every time I’ve ever called, they have been wonderful. When the furnace wasn’t putting out warm air, I spoke with a lady and she called who was available first, and Air Majesty was the first one that was available. After I got off the phone with her, it was a short time before Majesty called me and set up an appointment date. I had an electric igniter for the heater and the tech had to go find one, and that took a couple of days. But the gentleman was knowledgeable and very polite, and understood that I’m a handicapped person and I take a little time to get to the front door. He came back and put the igniter in.

We bought our American Home Shield policy when we closed on our home, and we'll probably keep it. They've helped me and I really appreciate it. It's nice to know that there’s somebody to reach out to for help and I know it's gonna be $75. However, on top of the $75 I paid, the first electrician that came out charged me 260 because he had to do something. And then we had to call him back because what he did didn't fix the issue. We had to pay another 220. It was a really simple thing and he didn't do much of anything.

One of my toilets wasn't flushing correctly, so the plumbing company had to clean out the outside pipe and it worked fine. They did have to come back out today because the master sinks were backing up. But they kinda couldn't fix that without it costing a bunch of money. They recommended something that I could buy to pour down those sinks. The technician was very professional and he told me what to do. He let me know when he was gonna be here. I really appreciated what he told me.

I have an issue with the humidifier on the furnace. I called AHS and, before scheduling, confirmed that it was covered. The rep said because it was a part of the furnace, it was covered. But when Budget AC, Heating & Plumbing came out, they said that it was an accessory and that it was not covered. It was a big waste of time and money. I had done my due diligence and so I was pretty excited about it. I told my husband that it was gonna be covered and that I went ahead and scheduled the service. But now, I'm down $75 and I still didn't have it repaired. Plus now, I have to get some bids of my own to get it paid for. So I have an issue going on with AHS to look into it and call me back.

American Home Shield has improved to my liking. When we first started, we had to wait to pay. But now, we can pay them ahead of time. I've had them for a couple of years now and they come in handy. We should have done it a long time ago. We are pretty still new, but now that I know what I know, I advise anybody to get it when they purchase their home. Recently, we submitted a claim for our AC unit and it went pretty well. AHS's contractor, Blizzard Air, was sent. My husband who was there said that the tech was very professional and personable. It was found that the thermostat was wired incorrectly. He rewired it and the AC is fine now.

Air 72 came out to service my furnace that was not cutting on properly and it was a follow-up. We’d used them about 25 days prior and the first guy had cleaned the furnace. When it messed up again, I went through Home Shield and they contacted Air 72. A new guy came back out on the reoccurring call within an hour of when we made it. This time, he found out that the problem was that the furnace had a loose board with a defect with it. The board was replaced, so that resolved the problem. They didn’t really see that the first time, which is easy to see that something like that could have happened, but the problem was found the second time they came and they corrected it. Also, both guys were good folks and very professional. I'm very pleased.

My cousin recommended American Home Shield and I've been with them for three years. They need a more established group of contractors to rely on. For instance, one of the issues that we had was with our pool heater. They seemed to have had a hard time getting someone here in a reasonable amount of time. By their contract, they were supposed to have somebody here within 48 or 72 hours. But the guy didn’t show up for a week and AHS said it was hard to find someone in that area of specialty. That’s not my problem though. That’s kind of the reason that I got the contract with them so I didn’t have to do that. They have to find contractors.

Southeast Texas Plumbing was fantastic. They were outstanding with their professionalism, were on time and kept me informed. When they came here they looked at the problem, and took care of it. I couldn't be any happier with it. And I’m pretty much really tight with American Home Shield because when I was in North Carolina I was a preferred contractor for them, so I knew exactly what they should be doing. They hit all the points. These guys were great. I highly recommend them. I also have somebody else come to my home, and it’s those that I want because they inform you. And a lot of times, customers will have questions and all they want is an answer, and these guys really, really do a good job with it.

The technicians who came for my heater are really intelligent. The unit wasn’t working and it was sparking, and it needed a new circuit board. They ordered the circuit board and came and put it in. I was then in the hospital but they came and fixed it, and it has been working really well ever since.

American Home Shield was selected when I bought my home and I've had them for 3 months so far. I submitted a claim online through my phone and it was an easy process. They sent out 4A Appliance Repair and the guy cleaned out my vents and all the lint as far as where he could reach. I was very satisfied.

There was a time when our water heater wasn't working. The light wasn’t coming on or igniting. I submitted a claim online to AHS who then sent Loyalty Home Services. However, they gave me an email confirmation and the number for the people that they assigned to my claim but then no one called. I waited the whole day, left them a message and still didn’t hear anything back. I called later the second day and the contractor told me that they already had me scheduled. It would've been better if they reached out. Still, Loyalty home was great. The tech knew exactly what the issue was once he did the whole diagnostic thing. My husband said that in 10 or 15 minutes, the tech had the issue fixed and he was gone. The heater has been fine so far.

I’m still waiting to have my faucet fixed in my bathroom since July of last year, and it’s still not done. They keep making an appointment, but C&J Services doesn’t show up. Then they sent us some kind of a thing for the house, then, it gave me mismatched faucets. So, it was a horrible experience. American Home Shield was good until this past year. They changed with the type of people they sent out to do things. The vendors have been way different. They try to give you cheap stuff and try to mess up stuff that you already have to keep from having to replace this. I’m gonna call around and try to get a new company because this is ridiculous.

American Home Shield is the way to go, especially when you don’t know what to do and ain’t no telling when stuff's gonna break down, and they either fix it or replace it. I had a recent claim for a plumbing issue. It was my hot water side of my bathroom. It was leaking. And I gotta give it to them. It was very prompt. I needed to talk to somebody, so I called and talked to them. Their reps were very professional, very patient, very understandable, and they listened. They sent Watson Mechanical, and they were here a little bit before they said they were gonna be here, which I liked because I don’t wanna wait all day. They were in and out. They didn’t take that long.

The service guy was excellent and he didn’t seem to be in a big hurry. It was a lint that was clogged up in a pipe and I had it apart, but I didn’t put my hand back up there far enough. He cleaned that all out. He also cleaned the sensor, took time to explain to me what he had done and recorded the heat that was coming out of the vent with his little thermometer. He was very thorough and he wasn’t trying to impress anybody. I trusted him.

My thermostat was coming on, but the furnace wasn't coming on. I submitted a claim online and on the day Comfort Pros was supposed to come out, they didn't make it because their car broke down. It had to wait till after the holiday but it was fine with the techs.

Everything went fine with my most recent claim with American Home Shield. The tech from MaxAir Heating & Cooling came out and only hit a switch from gas to electric. He said something is going out but he can’t replace it until it’s really out, because AHS wouldn’t pay for it. I said okay. I'm going on 20 years now with AHS. I’m one-income and if my air goes or whatever, it’s cheaper than buying a new one, so I kept them. The contractors that they've sent have been okay, except Greenway. I don’t ever want him in my house again. They came and fixed something on my air conditioner, and I paid $375 plus the $75 service charge. But I was mad because all he had to do was go through AHS, then I won’t need to have to pay the $75. The AHS rep that I talked to afterwards said he’ll give me a $100 credit. I had to call in but nobody came out to fix it. I did it myself but they took the $100 already. So, I lost either way.

I've been a customer of American Home Shield for 10 years and I'd recommend them. Brink Construction came out to my home recently to repair my washing machine. I called on a Friday and it took two days for someone to come out. Everything was fine.

My grandma has AHS next door and she thinks it's a good idea for me to get it, too. I've had AHS for the past two years and so far, my experience has been good. Submitting a claim on my phone is easy and their contractors are good. I've had to use Home Shield a few times. My dryer went out a year ago and they got it fixed. I also had a toilet that was unsealed from the floor and I had to call them out to fix that. The claim with my AC unit was pretty good, too. American Heating and Cooling was professional. There's still something they've gotta do. The technician told me to call them when it gets warmer and I'm thinking about turning the air conditioner on. They've gotta put a pump on there to make the condensation come out from under the house. But that's something that American Home Shield won't cover. Other than that, everything with my AC claim got done and it went pretty fast.

There was plumbing issues in the downstairs sink so I went online and filed a claim to American Home Shield. It was easy to do and their website was good. A&S Plumbing called right away and told me when they could get somebody out there, and that they would text or call before the person would arrive, and they did. The guy was extremely nice and helpful. He was thorough, he answered any questions that I had and told me exactly what he was doing. Since then, the sink has been working fine.

Right before Christmas, I filed a claim for a leak problem we have up in the attic, and American Home Shield got right on it. Mr. Rooter Plumbing came out and the plumber did really good at our initial start. He wanted to troubleshoot the problem because it’s a whole line up there that’s bad, but he wanted to get the okay from American Home Shield. His company is still waiting on the approval so they haven’t called and scheduled for him to come back yet. AHS was good and we didn't have any trouble in that experience but I hope that we can get the waterline problem resolved.

I had a problem with my air conditioner. I was talking with the lady at church and she said she had American Home Shield. I looked at what they had to offer and signed up, and I've had them for at least 8 years now. When something had fallen down in the disposal and it was rattling, I called AHS and paid the fee. Contractors usually text me when they're on their way. SWAT Plumbing came to fix my disposal and did a fantastic job. I was appreciative of their work.

I was going through a divorce. Being a single woman, needing that kind of protection and having a little bit more of a financial peace of mind, I thought of getting a home warranty. I did a lot of research and I found that American Home Shield had the best array of protection from many more different appliances and items and things that would need repair more than the competition, and at a pretty decent and fair price. I've been with them for over two and half years now.

I had to call and make an appointment and the rep from Dave's Plumbing told me that he would put me on his schedule. He didn’t even tell me what day he would come, he would just say, “I would come maybe the end of the week.” So, closer to the end of the week, he called and said he was on his way, so I said, “Okay.” The handle on my kitchen faucet pulls off, I didn’t undo any screws or anything, it just pulls off. So, when I had the leak that night, I saw some water on our cabinets, so I wasn’t sure if it was coming out of the top of my faucet or not. So, all I did was pull the handle straight off and didn’t see any water. I’m disabled, so my son looked up under the cabinet and said, “Daddy, it’s leaking from under here.”

We had just moved in that day and everything was clogged and overflowing in our basement toilet. The contractor said it would be a week and we accepted that because it was the holidays. They said that was the soonest they could get somebody out, so we went ahead and waited. The guy came out on New Year’s Day but when he got there, the septic had unclogged itself. He said there was nothing he could do if everything was flowing good. He kinda checked us out a little bit and said that as far as he could see, everything was okay. The guy was good and we’re satisfied with our experience.

The air conditioner wasn't working. I called to submit the claim and the customer service rep was very helpful. Then the contractor who came out took two weeks to fix everything because they had to order some parts. When they actually got everything together, they were only there for about a day. They were good and professional. Everything was working great after they got it all fixed. We also got our locks changed out through AHS and that was fast.

Having a home warranty for a purchased home that had been previously lived in was a good idea because I would never know what problems I might find. The realtor selected American Home Shield and we've been with them since we purchased our home in November of 2019. When my dishwasher stopped running, I called them and I spoke to a representative who assigned me to Sears. There was someone available the next day and so they scheduled for him to come out.

The heater was having issues, and Matt's Plumbing had to come out multiple times. It got me to assume that it was maybe the wire in the first place and it was never my heater. But at this point I was already out 425 bucks that they charged me plus the $100 deductible, and now, I just had to get the wire changed which put me out another $500 something. So I wish AHS would have sent me like a plumber/electric person in the first place because to me, as the customer, I feel like I spent an extra $525 with Matt's Plumbing that I probably didn't have to spend in the first place because it was the wire from get-go.

Whenever I have a claim, I like to speak with someone at AHS and the representatives I talked to were pleasant. Recently, I had an issue with the garbage disposal and it didn't take long for AHS to send out a tech from Anytime Home services. Their normal time is 24 to 48 hours, and somebody came out within that time. The tech was also fine and now the garbage disposal is working.

We just purchased the home and American Home Shield was suggested by our realtor. We've had the coverage since the end of November and we already filed our first claim. We did it online and it was easy. We got Ball Security Locksmith to do a rekey and they contacted me to let me know that they were on their way. My husband was home when the locksmith came and he said that the locksmith was very pleasant and helpful and did everything that we asked them to do.

American Home Shield does what they say they're gonna do. I've been with them for three years now. I submitted the claim online to repair the furnace and there was a heating/plumbing company assigned to it. It took a few days to get in touch with them and the guy came out within three days. He said he couldn't fix it because it was something with the zone controller and we had to have an electrician do it. Then AHS assigned an electrician to it and when I called the electrician, he said that he couldn't fix it. It was part of the heating system. The first guy that came out was clueless and he didn't know what he was doing. I ended up getting another heating and plumbing company, and they were out within half a day and fixed it in about 20 minutes. So the second heating and plumbing guy, Boldt's Plumbing, was the one that ultimately fixed it. The furnace is operational now.

I'm very disappointed with Express Appliance. They've been here twice. They fixed the refrigerator. They said they fixed the dishwasher and it's leaking water everywhere. I was gonna call them for that one. This will be the 3rd visit since December 9th when it's 1 month. No icemaker, and now the dishwasher is leaking water. Every time I run it I have to mop up the floor because the water is coming right out the side, and I don't have ice. I want it for Christmas and they said either they finish the 20th then I said, "Can I have it for New Year's? I want to schedule an appointment right before then." But they said they didn't have any available so that's when they gave me January 3rd. It was from 2-6.

I have a rental property in Illinois that's covered by AHS. I have a renter there for 20 years and recently, when something was going on with the furnace, we called it in. AHS sent out a tech from Air First Mechanical and they got it fixed. It was easy to submit the claim and we got the contractor right away. So, all worked out and AHS got everything resolved. Also, in the past, we’ve had a couple of contractors that were a little bit more questionable, but the people that AHS sent out for the heater were fine.

I had American Home Shield initially and when I bought my new home, it came with a home warranty but I went back to AHS because I like that I can go online and make a claim. And they're efficient and fast and they text and send an email. They have good communication, and the prices are good. I had a claim for the keypad from outside the garage door. Garage Doors and More came out initially, and they didn't have any keypads. It was two days before Christmas. And so, they came out this week on a Monday, and they installed the new keypad, and it's fine. They were fast and on time.

I'm super satisfied and would recommend Baylis to anybody. They did a fine job. I had an issue with the air conditioning, the AC condenser and then the AC cylinder. It was the part that's in the house that would never shut off. It just kept running. So, I called American Home Shield and then Baylis came out and he said that the computer that's attached to the motor doesn't recognize when it's that temperature, and so it either just keeps running or doesn't run. So, he said he had to get a new motor, and he said, "I'll be back tomorrow."

There was a leak at the bottom of the commode. I tried to call American Home Shield to submit a claim, but I couldn't get anybody. I ended up going online and submitting it there. The contractor did an outstanding job. It was an older gentleman and a younger gentleman, and they had some issues putting the toilet in and switch a toilet out. I was very impressed because the older gentleman wanted to make sure it was done and done correctly without any issues. He took a lot of pride in his work, and that was something that really stuck in my mind.

I recently had a tech come out for the refrigerator, which was leaking water inside the freezer and it was plugged up. He unplugged it and cleaned it all out, and it’s working fine. He was very nice.

When the furnace was not working, Complete Home Comfort came and did a great job.

I submitted a claim to AHS for the control monitor in the AC and furnace on a Friday. A guy from Beaches Air Conditioning and Heating was out Monday. He was extremely professional. It took him just about two hours to get everything back up and running. Everything works like it was working beforehand.

My heat was not working one time. I submitted a claim to AHS and they gave me the name of the contractor right away. I did a follow up call with that company, Comfort Master on a Thursday or Friday and they were able to come out the following Monday. It has been a good experience. AHS typically sends out the same company to deal with the heat and air conditioning unit. This was the first time they sent out another company, but they were just as good.

My sister has had American Home Shield for a long time and it just seemed like a good idea. I got them as well and have had it for a year and a half already. The only thing is that when I call, if they're gonna follow up on the calls, they need to do it much more quickly. I called them about my dryer and they referred me to Todd’s Appliances. The tech was courteous and professional. There were some parts in the dryer that weren’t working and it took forever to get them but the repair was done eventually. The tech did a fine job and the dryer is working great now.

Appliance Network has been out four times, and they're supposed to be coming back tomorrow to bring another part that they're gonna put on. And I'm very ticked. I'm really not happy about this. I called them December 18th. And every time the company came out, they'd bring a part, but I have a family and we've had to buy clothes. We've had to go to the laundromat because we wash quite a bit, and I hate that it's taking so long.

American Home Shield's customer service was good, but the company they chose to represent them out in the field didn't really represent them well. I got Heros Plumbing and, at first, I was a little rocky with them. When they called me to schedule my appointment, I confirmed with them that they were doing the garbage disposal and the hose bib outside but they said they just have the garbage disposal. I asked them to call American Home Shield to confirm but they said they don't have time for that. They also told me that if I didn't want them to come out, then they won't come out. I called American Home Shield and they said they had the hose bib on there. They called Heros Plumbing, and then Heros Plumbing called me back the next day and said they were gonna come out and do the hose bib and garbage disposal. And then the plumber did a good job on it.

The tech that came out for my dishwasher was very professional. On the first time that he came out, he checked the dishwasher out and said it was the control board. He had to order the control board and said he would have it sent to our house. It showed up about a week later and then he called and scheduled with us and had it put in. And everything was perfect.

I called AHS to submit my claim and it was easy. It’s just kind of frustrating because it’s really hard to get ahold of anybody from their contractor Whitney Holdings. The amount was gonna be quite a bit more than I would have anticipated, and the people at American Shield said that sometimes companies will work with you on price. So I’m waiting to hear back from them. For some reason, we’re just playing a lot of phone tag. But once I get ahold of somebody, they're great.

We were using Landmark before and we changed over to American Home Shield. I heard good things about them from the people at work, and they ended up being a few dollars a month cheaper. Samuel & Sons came out when I had a heating claim, and they found that one of the terminals on the board wasn’t making good contact. So they moved the wire to another one that was available, and everything kicked on and looked like it was working. It went pretty well. They came quickly whenever they got the dispatched. They were real good. While they were here, I also asked them if American Home Shield was a good company, and the tech said that it was one of the top ones they work with.

I currently have a paid in full 1 year warranty with American home Shield. It's 10:30pm, the main sewer line in my home is stopped up. Nothing in my home drains, no sinks, no showers, no baths and especially no toilets! I put in a request for service with American Home Shield. I let them know the main sewer line in my home was stopped. After the request for service was made I instantly received an email letting me know that a service provider was assigned to my request for service and that the service provider would contact me in within 24 business hours to schedule an appointment. How does that sound to you? 24 business hours! Yes! Three days!! How would you and your family do with no bathroom for three days?

My issue has been resolved. I’m really pleased with the results and appreciate your response. It took a little longer than expected but the end result was good. Thank you American Home Shield for taking care of this issue for me. Specifically to Robert ** because he was very professional dealing with my issue. I give American Home Shield a 5 star rating for taking care of my issue.

In August 2019 we requested service on our septic system. Told none available in our area. Given authorization to use a local service. Paid $250 to serviceman plus $75 fee for using AHS. Still not refunded. AHS claims sent 2 checks, then more time to investigate where checks went. This is a scam. Customer service reps are in the Philippines and have no authority to help only go through rehearsed dialogue and long holds. 10 plus calls and no resolve. Can anyone offer help?

The warranty company used to be fine until the calls started routing to some customer care in Philippines. I had an issue with washer leaking water and created a service request in June 2019. A part had to be ordered and until we made several calls, the part was not ordered. After the part was ordered, it took around 3 months to fix it to the washer. The mechanical company being used doesn't respond to the calls/voice message or text messages. AHS Philippines call center has no clue or control over the mechanical company and they just ask us to pay the service fees and request online. If the delay is on their side, I could not understand why I had to pay another service fees. The answer was they did visit and it's been 60 days after the visit and hence I had to pay.

American Home Shield's plan is a lot more understandable than how the other plans would offer, and it’s a bit more affordable. It’s an easy to use website, and they are really good about getting people to come out, scheduling-wise. Majestic Custom Heating & Air came out and fixed my heating, and everything was awesome with them. It was a coincidence that they were about to call me as I was calling them to try to see when I could get them to come in. The first gentleman that I had thought everything was fixed, but it turned out it wasn’t. But it wasn’t a huge deal. I called them back, they came out immediately the next day and they were very good about fixing it. It was a smooth transition and nothing went wrong.

American Home Shield was recommended by the person who was managing our property initially. She also was our Realtor. We had a recent AC unit claim and it went real well. It was shockingly quick and easy. It's a shame I called them too late on a Friday because they don't work on the weekend. So, it was a long weekend, but other than that, the guy from Beaches came first thing Monday, was very courteous and very helpful and fixed everything quickly. So, I was impressed. Everything went super smooth. He said he needed a part, he went and got that part, came back and fixed it off. Normally, sometimes, if you need the other pieces, then you gotta wait another three days, and I was impressed with him being able to fix everything in the morning. There was even a hornet's nest on one of our trees up front that he grabbed. He's overall a nice guy.

I requested for a service from American Home Shield for a leaky sink. I originally did it online but I did it for the wrong property, so I had to call them and have them change it to the right one. Navigating their website was very easy. I always use it. It tells me right away who the contractors would be and when to expect them. Greenway Home Services has always been good. We always ask for AHS to use them. They came out to service the leaky sink and so far, everything was resolved.

Iceman Cooling and Heating came out, went up on the roof and changed the 60 AMP disconnect box and also the 45 AMP fuses. The fuses up there were bad. The guys couldn’t get into the box because it was so old. Something broke when we tried to open it. But it had something to do with the age of the box and that’s why they replaced it. Everything is good now.

I phoned in a claim to American Home Shield for an AC issue and they sent Third Generation Plumbing. AHS got someone to call me fast. Their contractor got here within two hours of my initial call and I'm out in the boonies. The tech was very sweet and he was awesome. He got my problem fixed and was very efficient and professional.

I had ants and I went online to file a claim. It's very user-friendly using the website of AHS. I like the fact that I can do that. After submitting, you get an email. It tells you within 24 hours who's assigned to it. So it was pretty quick. Terminix, the contractors sent were awesome as well. They called.

I did a claim with AHS and the guy from Doctor Cool was out promptly. He knew what he was doing and he was pretty fast. It looked like he did a couple of coils that connect. There were about six of them and he just straightened them out, and then it seemed to cycle pretty good. He cycled it down for about six times and then, he left. Two days later, however, it doesn't wanna come on again. The downstairs are working great but it will come on once every eight or nine times we try it.

GE Appliance came out, and the issue is not going very well. The interactions have been okay, but there was a delay because of the holidays. I've been trying to get the dishwasher resolved since the first of December. I was completely understanding, but they called me on New Year's Eve saying that they will be here on January 2 to install. So, I took off work for the afternoon and no one ever came and no one ever called me. And so, I waited. The guy that called me said, “I’ll be there between 2:00 and 6:00.” So I waited and nobody showed up. I didn’t even get a cancel phone call.

There was no heat coming out in the AC and Steinmetz had to replace the unit outside as well as work on the inside. I was assigned to someone else first, and they came out and had me talking to someone to buy a new system. I called back American Home Shield and I said, “Please, let’s have Steinmetz now.” Steinmetz came in with a crew and they were unbelievably wonderful. The whole time I’ve lived in this house, they have been taking care of it.

We had a burnt out outlet. American Home Shield sent Sunbelt Electric. Everything is good now and the experience was great.

We purchased our home in May and we've had Home Shield since. We had a washer issue and they came out several times. It was kind of a pain for all the calls for it and they couldn’t fix it, but it was replaced for about the call cost. So, I can’t complain about that. Then, I was looking to replace my backup sub pump and I figured I’d talk it through what American Home Shield had in terms of if it would be covered. I put in the ticket and GMD Plumbing came out once and their guy, Ryan, fixed it. He fixed the switch problem and the battery was covered, which was great. Then, it got bumped and then, broke again. Ryan came back out and fixed it again. He was fantastic and the service was great.

We've had a very favorable experience every time we've submitted a claim with AHS. Blue Star Plumbing, the vendor AHS sent for a claim was great. We had an issue that wasn't covered by AHS and my husband mentioned it to one of the gentlemen that came out. He was offered solutions for it that Blue Star might be able to help with.

A tech from Custom Climate Professionals came in for our furnace that was acting funny. It was not coming on. And when he came in, he explained what he was gonna do. He went through the furnace, did his checks on it, and he was really professional about it. I wasn’t sure if it was the thermostat or the heater. And then it turned out that it was the type of filter that we were using and then he had to adjust some stuff in there too. The guy was really good. He explained to me what I needed to know. He even told me when I should go and do checks on the furnace, and the different types of filters I should use in it. He was really helpful. Since then, it has always been performing great. I've been protected under American Home Shield for seven years. They do annual checks so it would be very beneficial for others to have it. It’s worth it. You save a lot of money and it helps you out in the long run in many different ways.

The technician from Anthony's TV &Appliance came over to diagnose the problem, and then ordered whatever parts needed to be replaced. We made a follow-up call with the appliance company, and then they scheduled their return to fix it. And the guy came at the time he said and everything is working fine now. American Home Warranty was our original home warranty when we purchased the house, and since we used the services without problem over the years, we kept it.

American Home Shield sends out great people. One time, when I got someone who didn’t come on time and didn’t do his job, I let AHS know and I’ve never seen that company come out again. When I had a plumbing issue, the contractor came in, recognized the problem, worked on it, and got it fixed. Although there was still a little leak a day later, he came back out after I called him and corrected it.

When the Kelly Brothers came out here, they told me I had seven plugs that had no power on it. It needed to be rewired from the plug all the way to the circuit breaker. So, in order to get to the wires in the wall, you have to go through the sheetrock and Kelly Brothers wrote on the work order that they couldn't get access to it. I've been dealing with this electrical issue for over seven months now and if they needed access into the wall, I had no problem grabbing my sledgehammer and busting these walls wide open because the electricity is more important than the wall. I could patch that back myself, but instead of doing all of that, when I asked them when he was done checking everything, he cut me off and said that he was going to forward this to AHS and AHS would contact me.

Everything's been always great with American Home Shield. Climate Express came out to check on the air conditioning and it went well. They came out within the week that I called the claim in.

It’s easy to submit a claim with AHS if I call them, though I also do it online. I had one recently where they sent out Myers Comfort Specialist and my experience with them was great. The techs were very good in communicating with me and they did what I really wanted. They replaced three flow valves because they were leaking, then they put putty in my toilet. They replaced the base on the toilet as well.

I had a plumbing issue and the contractor from Universal Plumbing fixed the problem. Everything went fabulously. The contractor was very professional and he showed up when he was supposed to, stayed until the job was done, and talked us through a lot of the things that I was concerned about and was curious about. He described everything in detail and did a great job. It was a really bad rainy day and it was cold, and he stayed and completed it right before Christmas too. It was awesome.

I was not pleased at all with AHS' customer service on the first call, and because it was my first call, I don’t know if I misled the woman or not, but what was happening here was that I was running the dishwasher, and I had a load of clothes in the washer. And when the spin cycle started, water started coming up in my shower and my toilet. And she wanted to know how close the two things are to each other. I said they share a wall here and she said there was a leak. I said I was not sure if it was a leak. I couldn't tell her what was wrong and what was causing it. I just wanted it fixed.

There was no hot water. So, Jim Bennett’s Plumbing came out here and did the work on it. I called American Shield and let them know we had an issue. They said, “Okay. We are going to call or send a notice to Jim Bennett, and then they will come out and fix that water heater.” They did an excellent job.

I filed a claim to American Home Shield for our furnace. Originally, the contractor came out and did a bunch of work. They kept me informed and everything went fine. I called them back and it turned out that there was a glitch in the system. We both agreed that it was okay, so we didn’t go through with it and I just cancelled the claim. I've used AHS more this year than I have before, and I’ve always been satisfied with the people that they've sent out.

The people that came out for my plumbing issue did excellent work and fixed it in no time. They were also very nice and they explained what they were doing. It was a very good experience. My only bad experience with AHS was with our refrigerator. Usually, submitting a claim is never a problem, but we had to keep calling and then it just wasn’t getting results. So, we ended up just buying a new one.

I submitted two claims to AHS for my dryer and the icebox of my refrigerator. Superior Appliance Services of East Texas came quickly and the tech they sent was excellent. The refrigerator had to be replaced but then the ones AHS offered me were not what I wanted. Now, I've gotta bill AHS to send me a check 'cause I'm buying a new one.

The water has not been draining from my washer at my house in Las Vegas. I submitted a claim to American Home Shield and the tech they sent came. He diagnosed and ordered the part that was needed. He came a day after Christmas and put the part in. When I tried to wash recently, the first load was fine. But then the same problem happened with the second load. I called American Home Shield again and they called the contractor. When I come back to Las Vegas in a month, we'll make an appointment for that contractor to come again. Everything has been excellent with AHS and I'm happy with them. Their vendors and reps are super nice. If there’s a problem, their techs come out and then if the fix doesn’t work, they come come back.

My water heater was leaking, and it took a couple of days for someone to come out because somebody at American Home Shield cancelled my claim first for no reason. The lady said it was a conflict because part of my contract says my name is Lawrence ** and then part of my contract says Lawrence ** III, and Lawrence ** III had my phone number, but Lawrence ** didn’t have a phone number. I told her that that was no reason to cancel a person’s contract when you have an emergency. But nevertheless, I did the claim on a Monday and it was cancelled and I called back on Wednesday, and the lady kept me on the line until she got ahold of somebody, and they came right out Wednesday afternoon.

We've been with American Home Shield for at least 15 years and for the most part, with very few exceptions, the experience has been excellent.

American Home Shield is very well worth it and it's a bit of a lifesaver. If you are a homeowner or even if you rent out the property, it helps a lot with being able to cover the cost of repairs. I've been with them for a year and three months. When I called in for a plumbing issue, they set up the appointment on the same day. The person who came to fix our plumbing issue was professional. He finished the job in a quick amount of time and I was able to continue on with my day.

I call in and speak to American Home Shield over the phone to make claims, and customer service is alright. Lake Area Appliance went out for the oven and microwave recently and it was fine.

Practical Pools & Ponds came out for a pool issue and everything went fine. They were on time and they did what they were supposed to do. I had another call and I had them come out also for my dryer. They came and looked at it and they said there was a kit that they needed to put on there and they had to order that. And they were gonna come back Thursday of this next week but I haven't seen anything about their coming back Thursday. It doesn’t make sense from a consumer standpoint that when we have a problem, we call somebody out and they come out and say, “Yeah, you gotta problem and this is covered, but we have to come back in another week.” That’s fine if it’s something that you don’t have to use, but if it was your furnace in the wintertime, that would not be very good. The same way with the refrigerator.

My furnace wasn’t working so I called in to Home Shield and then they got in touch with Rhoads. The Home Shield representatives were very nice and professional, and they handled things right away. Rhoads Co. was out right away too and they were very quick and professional. The service provided was excellent. I've got American Home Shield since I first bought my home, which was in 2006, and it was my realtor who recommended them. If you are considering them, you’re stupid if you don’t get a hold of them.

Sometimes, the people from American Home Shield that answer the phone at the beginning don’t know much and it takes a long time on the phone. When you have so many properties, sometimes, they don’t refer to the properties. Another problem is that when you get the bill on your credit card, it doesn’t tell you exactly which contract number it’s referring to. So, then the accounting we need to do to divide it to the unit that it belongs to is kind of messy because you gotta call and request some information to be able to do it. But so far, AHS has resolved most of the problems. And when they have not, they have reimbursed. So, it’s been working pretty good.

My heater is not working and it has been out a few times. The first time I submitted a claim, it was via online. Then, because it was not fixed immediately, I called in to make sure I was getting the same company sent out. I requested a certain company to service me in the follow-up. The rectification of the issue is still in progress. The guys from Barstow & Sons have done a couple of trial-and-error experiments, but at this point it is trying to eliminate some of the issues that could be -- it is a 40-year-old system. Nevertheless, they are professional, and they have shown their full attention to everything I need. I've been satisfied.

Everything was good with my claim experience with AHS regarding my heating. It was easy and it was solved, so I’m happy. It was like a two-day thing. The first day, they diagnosed that it was a computer issue within the actual HVAC. That was after an hour of working on it. And then they had to order the actual part. They said it was gonna be a week but it ended up being the next day, so that was awesome. They definitely explained everything. I’m satisfied with American Home Shield. They're doing well. However, they could be cheaper.

The guy who came out to take a look at my garage door was professional. He gave me the estimate and that was what it was. Submitting the claim with American Home Shield was pretty easy. I really had a dire emergency. It was on a Sunday and the fees that they wanted to charge on Christmas Sunday was outlandish for that weekend. Traditionally, if you have somebody on call, you have somebody on call. I understand that's the way it goes, but I thought to charge like triple the rate for somebody to come out for something that was very essential to my house was a gouge.

I just renewed my contract with American Home Shield and I'm in my second year with them. Their service has been good and I've had good experiences. I had to call them once before for an issue and they promptly took care of it. Then in a recent claim, I contacted American Home Shield on a Friday and Leak Seekers was able to come and assess the situation on Saturday. I got one call from a representative to explain to me that American Home Shield is not responsible for things needed to bring and appliance up to code. That call was a little confusing to me. The plumber had already explained on what would be going on to me, so I understood. But I felt like the representative wasn't as informed as she could have been. Still, the experience was very timely and the interactions went well.

When I had a toilet that wouldn’t stop running water, 5 Star Home Services came and they were incredible. They changed out the toilet tank kit, but they left the handle with duct tape all over it and it still wouldn’t work. I had to call them back out to finish the job and replace the handle. Two months ago, I called AHS and they said that the systems were down and I had to call back another day, which was disappointing. Also, on several occasions, I called them and they said they'd set up a vendor. Then the vendor would call, but won’t show up for several days. Then they'd call and say that they couldn't get to my job and that they were gonna cancel the assignment. Then, the claim would go back to AHS and they'd call me to set up another vendor. Even though it may not be on the same day or within a couple of days, AHS always delivers. And hopefully, that vendor issue will get better.

American Home Shield works for me while I'm in school and not working. It pays for things, but it's a little expensive. The tech from Rob's Appliance was nice and came out quickly. He did the job and got the part ordered quickly.

Everything went fine with my heating claim with American Home Shield. A piece was missing off the furnace and Fick's Mechanical came and replaced it. The guy was very nice. The furnace is now working fine.

The technician from Airmax came out and was very helpful. I got my unit, air handler and the condenser taken care of. They did a wonderful job but I had to do a few follow-up calls to American Home Shield when I submitted the claim. I was not too happy because you have to go through a lot of different customer care reps. Some of them were rude and not helpful. They gave me a lot of lips and such a hard time. I was so mad. But I asked to speak to a higher authority and he worked sincerely and made me happy. He apologized and I got AHS to get everything approved, and my matter was resolved

Appliance Magic came out to service an appliance issue with our refrigerator dispenser and the things with the claim went very well. The guy came, did the inspection, and then he went and brought the tools and he fixed them. But when he changed the pipe of the water in the dispenser, the ice portion of the refrigerator started a cracking sound. That maybe because the refrigerator would have to send the water and send the ice, and then the sound will stop. But it didn’t stop. The technician was a very kind man. He told me that if there was an issue, I have to call him back because they will come and fix it for 30 days. So, I called him yesterday but he didn’t pick up. This morning I called him and he picked up the phone. He told me that he would stop by to see what the problem is and that should not be a big issue. Maybe he will fix it.

I was here trapped in the house and needed to take my grandkids to school. I couldn’t get in the garage and couldn’t get out. I submitted a claim to AHS and Ace’s Garage Door came out and fixed it. I can get in and out the garage. It’s working now. When we had a leak, my husband died in the middle of that leak. But they came out when I called them and told them what happened. They came right away and stopped the leak. AHS has been pretty good.

I have a double oven and the bottom one wouldn’t heat up. I submitted a claim online and I was to expect the technician to come out in 2 days. A tech from Rapid Repair Home came and he was great. He told me something that’s been wrong with my oven for the last 13 years that nobody else ever told me and that it wasn’t installed properly. The electric box needed a 40-amp and they only put a 30-amp which is why my oven has never worked right in 13 years. He said, “You can’t use both ovens until this gets fixed.” While he didn't get it taken care of all in one day as the issue was electrical, he got it fixed eventually and now I can use the bottom oven if I want to.

One of our units for the heating didn’t work. Apparently, a part was broken and it had to be ordered. The guys from SBS were really eager to get that done quickly. They called and they said that they were rushing it because they knew it was the holidays and it was cold and they got out here. They were very friendly and prompt. I’ve had American Home Shield for years and years. I like them but when I call in, it takes forever to talk to someone. Other than that, I was very pleased with SBS and I would like to have that company come out again.

I called my claim in and the American Home Shield reps assisted well. The contractor Hot Shot Appliance Service came out the next day to fix my dishwasher. He was very polite and he explained everything. The dishwasher is still working, but not at the utmost that it should be working. It is washing, but it is not drying the way it should dry. AHS also replaced my dishwasher, my washer and my hot water heater, but there were a lot of changes to get them replaced, which was what I did not like about them.

Submitting a claim with AHS was very easy and I was very happy with the process. I’ve called them twice and both times the contractors corrected the problem the first time. Everybody’s top-notch. For my recent claim, AHS sent out a tech from Total Air Care and he was great. He found the problem right away and got things going in about an hour.

American Home Shield had just put in a new garbage disposal, and it's been working great. I did the claims online and it was very easy.

My toilet wasn't flushing. When I took a shower, the bowl would fill up and then afterwards, it would go down. Submitting the claim for it to American Home Shield was good. Ark-La-Flow was scheduled within the same day, and they came out the following day. The contractor was great. He called AHS or his supervisor, and told them what was going on. He made some phone calls, came back, and told me that AHS would replace the unit if it was within whatever they would replace and that I could take the one that I had purchased back -- I had already bought a toilet. He came, gave me the estimate, and then told me that he would come back after the holidays, and he did. He then replaced the toilet, and it is now working fine. It took a week for them to come back and complete the job. I wish it could have happened the same day, but it did not.

I called Home Shield yesterday for my garage door, but they said it’s not covered. Other than that, the first contractor came to work on the heater because it was not hot enough, so he came to adjust it. And then I was charged $75. It’s working well. Then the second one came to work on my my heat and air. Our recent claim was for a plumbing issue and that went well.

We have all high end appliances in our kitchen, Sub-Zero, Viking, etc. When I signed up to go with American Home Shield the salesman assured me that I would have no trouble if one needed replacement with a comparable appliance, although not necessarily the same brand. He reiterated that a Viking would be replaced with a similar costing brand. When my Viking dishwasher failed, they determined that it could not be repaired because they no longer could get parts. (It took almost a month for them to make this assessment.)

Updated on 01/02/2020: After AHS refused to pay for a/c r/replacement. I called to cancel. They gave me the runaround and had me on hold forever. After 10 min, Finally I told them to cancel it, they said it's $54 to cancel. WTH.

Having AHS has been a good value and so I've kept them these past two years. I submitted a claim for a water heater issue and they sent Lubbock A-1 Plumbing. The tech said that my heater was busted.

I had a problem with my swimming pool pump. And, like I normally do, I called AHS 'cause I like to talk to a living person as I want them to make sure they understand exactly what the problem is. Unfortunately, it took a week for a contractor to come out to my home after I filed the claim. While the contractor did well and we had an excellent interaction with the guy, American Home Shield should have enough companies that they can go to to get us the next day or a couple of days' service, instead of having to wait for a week for someone to come out. In the summer months, one doesn't leave the swimming pool for a week without a pump because here in the desert where we live, it would get mold. Other than that, everything's going really well now. I even upgraded my pump in my entire control system for my pool so that hopefully I won't ever have any problems again.

I was with American Home Shield for a year, then I dropped them 'cause their prices went up really high. I came back when they gave me a better offer. Chesapeake Comfort Systems recently came out and they fixed everything they were supposed to take care of. The tech was on time, he explained the issue and what he was going to do to fix it. He troubleshot it to be sure there were no other issues, it was done in an expert fashion and I'm very satisfied with the work.

The water turn-off valve broke and I didn’t wanna mess with trying to turn the water off and replacing it. The contractor, Advance Home Services, replaced it. The technician was great, very professional and did a good job.

American Home Shield referred CK Appliance and they came out to fix my Bosch dishwasher. I really like them. They also came out another time before to fix my refrigerator. It was a stopped up drain. CK is efficient, on time, very nice, and very professional. They came in, diagnosed the problem, and didn't waste time. They answered my questions and if I didn't have questions, then they explained stuff. I would always ask for them if they can service me. American Home Shield go by zip code and CK has people over here in my zip code. I also work in the same area where their office is. And that's what makes the reputation of American Home Shield good with the people that they send. I know American Home Shield said something to me that, “Well, we like to collect the service fee upfront.” And I said, "Well, that's different but I understand it." And they explained why, which is fine. So, so far, I've had good experiences.

Dean’s Shop came out for my air conditioner and they were wonderful. I would prefer not to use anybody else but them. They're local San Marcos people. They do a great job and they're downright good people. Dean’s Shop is the best. If anybody wants a recommendation, I would suggest them. But my most recent claim was the water heater and they don’t work on gas water heaters, so I had to use somebody else. American Home Shield sent somebody out and he was in my house for about five minutes, turned a knob, and I had to pay $125 for that. It ticked me off. The guy told my daughter to not worry about it and that the insurance was taking care of it. I told my daughter later that I had to pay $125 upfront and all he did was turn a knob because the knob somehow got turned. I called and asked if they could at least refund half of it, but they said no.

I had an issue with my stove. On the top, where the clock is, it was going totally dark. Submitting the claim to American Home Shield was excellent. There was a lady who helped me and she was thorough. The first contractor from GM Appliance Service who came out checked the stove, did some test to see what was wrong, and said they had to order three parts that needed to be put on. It took a little over a week for a different guy to come back out to put those parts on. My stove is working okay now.

I’m going on my second year with AHS. I had them once before but I sold my other house and moved into this house. So, my Realtor gave another home warranty but I didn’t like them, so I left and came back to AHS. When I came back, I noticed that instead of giving my $75, they gave me $100, but I still went ahead. They're better than the one I had. My most recent claim regarding my heating went well. It’s set up and working good.

I had a leak in the bathroom faucet and then I submitted a claim for it online. The contractor who came was on time and he did a good job. The issue was all repaired in one day, and everything has been working fine since then.

Major Home Appliance Service came out and everything was good. They were helpful and I didn't have any issues with them, so we're happy. Now, we're trying to find a replacement dishwasher and we're in the process of finding one that will fit the space that it has. We've had American Home Shield for almost two and a half years now, but we've had them prior to that when we had a condo. We've had them the whole time for close to 10 years total and I've been telling everybody about them. I've actually had some family and friends get American Home Shield 'cause of how everything worked out for us. Really awesome.

Wade's Plumbing called ahead when they were coming, they came on time, they came when nobody else would come, and they knew what they were doing when they got here. They cleaned up well, and they're nice guys to work with. I've been with American Home Shield for five years. Sometimes, they do the service like you think they're gonna do, and other times they wanna argue about it. I've had good results with them and not so good. But as far as Wade's Plumbing, they're excellent.

I had issues with the dryer and the stovetop. Appliance Masters was sent by American Home Shield. I’m satisfied.

I had a bad light switch in my bathroom. We kept flicking it on and off and certain things on my house started not to work. MidSouth Electric came out and fixed some, changed some, I think, amps in there. They got it back working for us. For the water heater that went out, I really wanted the technicians back sooner. But everything is good.

We had a claim where APCO Sale and Services came out, and everything was perfect. I paid my deductible and the technicians who came out were pleasant. They looked at my dishwasher and my fridge. For my fridge, they had the part on hand and were able to fix it in the same visit. For the dishwasher, they had to order a part, came back 2 to 3 days later, and then they replaced the part. There were no surprises or anything, and it was great. Having American Home Shield is not the cheapest option but from my experience so far, they handled the claim really well.

Our furnace and heating did not come on. I submitted a claim on it online and American Home Shield's website was simple. I figured it out. I made the claim on Tuesday and the contractor came out on Thursday. The guy was good and he fixed the issue. Everything has been working fine now. AHS, however, is getting too expensive to maintain. It's close to $60 a month. I've had a refrigerator claim, which was a big one, but I haven't had a whole lot of claims in the past five years. Overall, I like everything about it except the price.

We had a pressure valve leak on one of the hot water heaters and I submitted the claim online to American Home Shield. The contractors were on time, very professional, and fixed the problem immediately and without any hassle. They let me know exactly what was going on. They replaced the pressure release valve and the pipe that goes to the drain from that valve. Since then, the hot water heater has been working great. Overall, the experience was very positive.

My washing machine wouldn’t work and it got like a burning smell to it a time or two. I submitted a claim to American Home Shield and the experience was absolutely exemplary. David from Green’s Appliance came by and looked at the machine. He said what was needed, got a part and then came back the next day or two to put it in. And as of now, everything is perfect. David is the only appliance technician that I would use. I met him through American Home Shield a number of years ago. We had our dishwasher replaced one time, and I told them I want David to install it. I have also referred him to a lot of people. He’s a great guy.

The guy from Mr. Fix It Repairs who came in to do the check on my dishwasher was was polite and nice. He was talking all the time, telling what he was doing and what he was checking for. We were there with him and he was good. Submitting the claim to American Home Shield was easy. They told us to check on the page, but we told them we were leaving because we had business to do on the 1st and we had to leave the house and we would be back in a couple of months because we are both working. So, the rep said, "The page that I sent you, you have to look on it and then purchase it and send us the invoice, and we'll send the check to you." So, we did it. When I called them again, they told me there was something wrong with the spelling of my last name, so I knew they were fixing it. Overall, our experience with AHS was good.

Everything went very well when Mountain Appliance Services came out for an appliance issue. They were very good. They ended up coming out about three or four times before they finally got the thing done, but the refrigerator freezer seems to be working fine. The tech did a very good job. I’m a retired Physician. I’m not much of a mechanic, but what he said makes sense.

I like that you don’t have to find somebody to do the work, and when something happens, you just call American Home Shield and they get in touch with the contractor that works on that kind of stuff. Within a pretty short time, the contractor’s office gets in touch with you and asks when they could come out. They’ve always done the work really well. Shields Plumbing responds to their calls quickly. Within 24 hours, they are out here to do their thing. And the technician knows what he’s doing. He finds the problem very quickly and does a really good job. He recently had to get a one little thing that fit in the hose where the washing machine drains into the sewer system. It didn’t take long ‘cause he’s been here before and he knows what’s going on in our house.

I had a new thermostat put on by a communications company and I wanted American Home Shield to come out and check to make sure that everything was working properly. The contractor from Doctor Cool was very good and everything checked out great. Every time I’ve called AHS, they’ve been very responsive. I will continue using them and I will tell my daughter about the same thing once her home warranty expires with her brand-new home.

The plumber from Pruitt’s Plumbing showed up when he said he was going to and got the issue fixed. It was a garbage disposal. It worked out well. Submitting claims through American Home Shield was really easy. As a matter of fact, I was surprised at how easy it was. I did it online. It was pretty clean-cut and clear what I needed to do. And then, they called me to confirm it. So, then, I knew I did it right. The customer service at AHS called a couple times. They called after the house was closed on, and then, they kind of explained how the process went and where I could look online to find out what’s covered. And they wanted to let me know that I could purchase a second year, and then, they called me back to confirm that I wanted to do that, so it’s all been good.

I went online and requested the appointment for my shower that was leaking. Navigating through the website was really good because that's more easy for making the appointment. Pipe Down Services came out to do service and the plumber was very good because he found the problem on the shower. We were thinking it was gonna be hard to fix but he did very well. And since he had been out, everything has been really good. I chose American Home Shield because of somebody's recommendation and I've had them for a month already.

I have a Thermador refrigerator and on the outside, I have the ice and water dispenser and where the water was coming out, it was mildewy. I called and asked them if it could be looked at and if it, as well as a piece where it drains, could be replaced. A very qualified person was sent out to look at it. He said that he was gonna put in the request and I was told that I was gonna get a call to see when it could be replaced. Then I got a text saying that if I wanted it done, I would have to get a company to do it for me and then AHS would pay for it up to a certain amount. It seemed fair to me, but I thought that I didn’t wanna do that. I cleaned it myself and it looks a lot better.

I made a claim online for the toilet that was constantly running and the faucet that was leaking. The techs were fast, good and friendly. Everything is working okay since the repair.

We used to like being able to call in, but it took so long to wait. Now, we do it online and submitting a claim that way is easy. Joshua, the gentleman from Phillips Plumbing Company that came out did a nice job and he was very nice with my husband, explaining everything that we needed to do. We have always had good service with American Home Shield, and he definitely was one of the best as far as the time that he took. He was very nice when he came back the second time. He made sure he cleaned up the floor area after he was done, so it was appreciated. The AHS staff called us when we needed to be told what was happening. They were good. We didn't have to chase after anybody, but sometimes we do.

This is our third year with American Home Shield. We had had them before and we were always happy customers so we thought we would do that at our home here. When we had an electrical problem in our home and we couldn’t figure out what was going on, I filed a claim online. It took me a little time navigating their website, but I got there. I got some kind of a notice that I could expect a contractor to be in touch with me within 24 hours. The tech from Sheen Electric called me that evening and he came the next day between the hours that he said he would, and he did a good job. He took out my electrical panel and rewired something electrically. There was a fuse problem too. My issue has been fixed and everything’s fine now.

Everything was easy when I filed a service request. And the person they sent out to do the rekey was great. Everything was good.

American Home Shield answers my questions even though some of them may sound off the wall. Plus the people that have come out from different companies have been great. They're usually very polite and do what they're supposed to do.

The guy from Alejo Electric was good. He came in and did the work very well and fast. He took care of the outlets. And the tech from the water heater company that came in here was excellent. But the lady on the desk that said she has 15 years of experience, that one was very unprofessional. I had to pay $700 difference for the water heater, and the insurance company is paying $700 also because he had to bring it up to code. The company wanted the money, and I told the lady, “Could you please pull out a permit?” She said no and I said that they should have one because if anything happens, it’s gonna be on the company’s fault, and American Shield is part of it because they hired them and they're all gonna end up getting in trouble. After that, the lady said that if she doesn't get the money, she'll tear the water heater out of our house. I told her that if she does that, I’ll call the police.

I submitted a claim to AHS because I was not getting any ice in my refrigerator. The motor had gone out. Economy Appliance Heat & Air came out and they replaced a part for me in my refrigerator. So, everything went well.

The heat on one side of my house on the second floor wasn’t working. Wilson HVAC came out and told me what it was and they fixed it. They replaced a zone motor. They had to come back because they had to order a part through American Home Shield. The part took about a week or two, and then they came as soon as the part was in. I also had a claim for my oven when the control panel on it went out. The contractor came out and took a look at it and the control panel was a discontinued part so American Home Shield replaced my oven since they couldn't get the control panel. I got a beautiful, brand new oven and it worked out great. I recommend them very highly for that.

My experience with AHS was easy. I made a phone call. They asked me what the problem was and I told them. They asked me how many rooms or in what areas. Then within a few minutes, I got a phone call from the contractor. He scheduled an appointment. He showed up when he said he was and he was great to work with. We had made a previous call. AHS was gonna send another company out. I looked up the reviews for the other company that was scheduled to show up before I canceled and they had mixed reviews, not so good. So, I was nervous about that. Then our issue started working again, so then I canceled the appointment. Then, it stopped again, so then I called and they assigned this new contractor. I was happy about that and happy with who showed up.

When I had just bought the house, I put in an order to have it rekeyed. The $75 came right off but it took about a week to hear anything back. The guy that did the work was very confident and I was very happy with him. In the end, it was a positive experience, but if you need something done quickly, that becomes your number one priority. AHS should have been able to have a vendor within 48 hours of when I first contacted them.

Surfside Appliance Repair did a great service on my dryer. The tech was quick for the call and he came in a timely amount of time. He was a real nice young man. He had to come back because there was a noise due to something rubbing, but he was able to fix it. I was very pleased with the service. We had a problem with leaking for quite a while until we had all our pipes replaced, which we had to do on our own. But I had quite a bit of problems for a couple of years with that and I always got good service when I called American Home Shield. I didn’t talk to anyone, but I use the phone. I also don’t use the computer but that was not a problem. The people, whoever they contacted, always seem to get back to me, so they must have done that very quickly.

American Home Shield sent Sears out for an appliance issue, and the man was very good. I've called AHS a few times and the contractors have been out and taken care of the problem immediately and I'm happy.

I purchased a new home and my real estate agent recommended American Home Shield. Once I understood how their claim process works, it’s fine. I had an issue and I thought I’d go ahead and fix things, and then I would be reimbursed, but that’s not exactly how it works. I called AHS and filed a claim early Friday morning and then the contractors came Saturday morning. They stayed in communication. The guy said he'd take a look and went down the basement. He worked on the furnace and then he came up and said there was some air in the line and it happens, and he got it fixed. And the heating has been doing very well since then. It was good.

I'm very satisfied with American Home Shield. I called in to submit a claim for the toilet and the reps were wonderful. Walston Mechanical called and they scheduled to come about three days after that. They did a wonderful job.

I've had nothing but positive experiences with AHS both here and in Summerville when we've had to use someone and also with my experiences with the one that I have in Whiteville. I took out the policy for my mother's property because my daddy is deceased and momma doesn't know who to call for whatever. My husband and I have a policy with American Home Shield and had been extremely satisfied. So, I said that I was gonna do this and I was gonna be responsible for this. I’m not there all the time but my daughter was there and when she went to turn on the hot water, no water came out. It was that way throughout the whole house.