American Home Shield Reviews

My heater just stopped working and I called American Home Shield and the response was fast, within a day or so. The contractor got in my attic and he did his diagnostics, came back down and said that I had some circuit board that has gone bad. He told me to give him about a day and that he’ll give me call. Then, within a couple of hours, their office called me and said that the circuit board was no longer available and that they had to replace the whole unit. I told them no and that I needed to get a second opinion because this doesn't seem right, especially if they’re telling me that the company is gonna purchase for only a certain amount of money and I'll have to buy the rest. My baby was days old with no heater in the winter so I was really upset at that time.

We had two air conditioners that we had a problem with, and American Home Shield assigned a company to take care of our air-conditioning systems. That company sent out nine separate technicians over a period of six weeks and each of the techs would come up with a different diagnosis. The technicians were coming as far as Savannah and commuting. Also, there was one who was coming from almost down in Florida and he had to spend five and a half hours getting here to change a valve and when he got here, he told me that we didn’t need to change the valve. But Randy, the last technician that came up, appeared to know what he was doing and we would finally get one of the two AC units corrected.

My garbage disposal broke and American Home Shield replaced it for me. I submitted the claim and it took almost a month for someone to come out. American Home Shield said that the plumbing company would be contacting me in 24 hours but they never did so I had to contact them, which irritated me. Then they said they couldn’t find my paperwork and when they did, it took another four days for them to come out. I was agitated about that. The guy who came was nice though. He replaced the garbage disposal really fast and he was out. Another issue was that I paid with a credit card. I submitted it with American Home Shield and they processed the card, and then we had to do it again. The person who lives with me paid for it the first time and I don’t know if it went through on their side, but I know for a fact it withdrew on my side when I went and submitted it.

I have had three claims with American Home Shield so far this year. One for my gas furnace, one for my refrigerator, and one for my plumbing issue. I called and I was able to get someone immediately for all three claims. The contractors were nice, knowledgeable, friendly and very good. For the gas furnace, they had to replace some motor. Without it, the AC would not work. The contractor came and repaired it. Then I paid the $125. The clog in my mainline was also resolved. The refrigerator is still in repair and they're trying to figure out what's wrong. I would recommend American Home Shield to friends.

I submitted a claim online when the air conditioner was not working and the website was fine. American Home Shield sent out a company that came out, looked at it and decided that we needed a part. It took a little over a week for the part to get in. Then they came out and installed the part, and the air conditioner appears to be working now. My only complaint is that they only had a time slot between 8:00 to noon or noon to 5:00. I've been with other companies that come out on two-hour time slots. I let American Home Shield know about this and they said that they would take that company off the list for me for the future. And although having American Home Shield is a little bit expensive, it is a good idea.

I’m a real estate agent and I help my clients order a home warranty. AHS is my favorite company. I had a very good experience with them recently too. The pool pump was leaking so I went online and made the claim. Doing it online is very easy but if I have some other questions, I call AHS. There, I have to connect to a system where someone can speak. The only thing is the phone waiting time is too long and that’s something they need to improve. But that aside, the people who came for the repair were very good and they fixed it very quickly. Everything has been okay since then.

I have not owned a home for years and when I bought this house, it came with one year of insurance from American Home Shield. I was thinking that this will be something that I probably won't be renewing. But they were able to sell me the policy showing me situations of work that had to be done, what a service call would cost, and all of the expenses that are associated with it. And that basically was everything that was covered just under the service fee that I paid. The first time I called in, I had a water leak in my house and I was panicking. The AHS woman I spoke with was very calm. It was at 8 o'clock in the morning and she understood the importance. She told me that she will immediately find somebody to get over here and sure enough, within about 25 minutes, I had a phone call that somebody was on the way.

Our dryer went out and it was something with the switch. Sometimes the heating element would work and sometimes, it wouldn’t. The whole switch was replaced and it works good now. The process of submitting the claim with American Home Shield worked great. I did it online and it was quick. I also got a call back from the worker really quick. The contractor that they sent out was very professional and very knowledgeable. He knew right away what the problem was and may have had experience with it. He had to order the part and it got shipped to our house, then we let him know when it came in. He rescheduled, came out, and put it on. I’ve always had good experience with American Home Shield. I had them for two houses and they did great for both. I appreciate it.

For a washing machine, I filed a claim with American Home Shield on the phone. It went smoothly with their agent. I gave them information and things were handled. I was then notified within 24 hours by the company AHS sent. The contractor who came was one of the better ones and my interactions with him were very nice. The machine was still operable but the tub was rusting, so it had a couple of stops on some items. He checked everything out and came back to replace the part in the washing machine. He unloaded the part out of the box, but there was a big dent in the side of the tub. It was damaged, so he took it back, reordered, and came out to took care of it for me.

I have been with American Home Shield for six years. Recently, the light underneath my fan turns on and then it gets turned off on its own. I submitted a claim and had the electric guy come over but I found out that because I have those dimmer lights, the bulb that I had weren’t compatible with those. He told me that I needed to change the bulb as it wasn't the right one. I had the UV light one. He said that all I needed to do was change the bulb. In addition, my oven display wasn’t working and someone came to remove the display part and they were going to fix it and bring it back to my house. Other than that, the representatives from AHS were able to answer all my questions and help me out. I was satisfied with the technician coming over to my house and fixing everything. I already told few of my friends to go with American Home Shield.

I had a really good experience with American Home Shield recently. We had plumbing work done and it was resolved adequately. The contractor was very clean and polite too. Everything has been back to normal and perfectly working well. If you run into a problem in your home, definitely call American Home Shield. I usually submit claims over the phone, and the staff has been very friendly, knowledgeable and professional.

American Home Shield was perfect from start to finish. The heating company was pretty good too. The people in Salisbury are the people that you should use, not the people from Georgetown, Delaware. You are done if you use the people from Georgetown, Delaware as they're not professional at all. I called AHS when I submit a claim my a heating issue. The contractor that came out was great. He was very professional, courteous, and he adhered to our needs. I'm very satisfied with my experience with American Home Shield.

There was a circuit that was not working and it kept tripping the breaker. I went out and checked the breaker, and then looked around but I couldn’t find anything. The guy that American Home Shield sent out came in and he checked it out. He found that one of the RF switches, the protection circuit breakers that we have in our house, was not working right. He fixed it and reset it. That cleared our problem, so I was very pleased with it. It took him 45 minutes roughly to get everything up and running. Submitting that claim with AHS went well and the person was helpful.

The igniter switch on my furnace went out and when I noticed it, I called the gas company and had them come out. They also verified I had a leak in my house, so I had them replace that. They said, "You might wanna get somebody to come in and take care of it." So, they closed the valve and tagged it inoperable. I called American Home Shield and filed the claim, and they called me within 12 hours. It was all automated. You call and if you wish to file a claim, press whatever the number. And then you have to say a keyword like furnace or stove. For me, I said furnace. And then there's like, "Your claim is filed". They sent me a confirmation number and I wrote it down, and then they sent somebody out to my house the next day.

I did a claim online when I had a leak and the contractor from RG Plumbing was good. We didn’t talk much and he complained a lot about the plumbing, making it sound like the people who did the plumbing in the house did a really bad job which was kind of annoying, but he got the job of switching the pipes done. Although a couple of the problems that I was hoping to get fixed aren’t covered which are big issues to me, and you almost have to have something broken or falling apart to get it looked at, American Home Shield has been okay so far.

I called for our pull-out microwave and the claim went smoothly. Someone responded within two days and then a guy came out and fixed it. He was very professional and friendly. He showed his ID, who he worked for, and completed the job. It was a great experience. AHS is worth it.

Shortly after our American Home Shield policy came into effect the washing machine quit working and a couple of days later the dryer quit too, which was really ironic. I tried submitting a claim online twice and never got any kind of confirmation so I ended up calling it in and everything went smoothly. The contractor was nice and he was very good about tracking the part. The machine was only a couple of years but unfortunately Samsung doesn't make parts for it anymore and I went quite a long time without a washer which was a drag.

The burner went out on my stove. I filed a claim with American Home Shield and since I'm old, I did it by phone. The gentleman was right on time and very affable. He fixed the burner and checked the other ones. Then he told me how to clean the glass of the oven, which I appreciated. He did more than he had to do. I watched him repair the stove and he told me what to do in the future if the burners didn’t light up, what to watch out for, and what to take care of. When I asked questions, he answered them. The plan that I have is very satisfactory. However, I keep getting emails from American Home Shield where they’re trying to get me to try it. But I’ve already done that a long time ago so the emails were supposed to stop.

We've had a very positive experience with American Home Shield. My husband Carl filed a claim for our pool, which had to do with the salt system. I've also done a claim for my refrigerator. The ice maker broke, and I called it in and told them we had an issue. Then someone called us to set up an appointment. The contractor was very prompt and came exactly when he said he would. He looked at the issue and said I needed a new motor. He took it out, and we were without the ice maker until we got it back. But that was fine because they saved my whole fridge. He really put a lot of effort into it and I appreciate that.

The contractors American Home Shield were sending get our issues fixed, but most times, they have to come back which is an inconvenience to me since I work full time. There was a pipe for my radiant heat that was leaking and the plumber who was sent fixed three leaks. But then, a fourth leak started. They had to charge me more money because this one wasn't leaking that we knew of two weeks ago when the plumber was here. So, the plumber had to come back, shut my heat down one more time and spend four hours fixing another leak that could have been fixed before. The plumber also told me, "It wasn’t leaking then." I said, "It's 68 years old. It's corroded over. What do you think is going to happen? You fixed the leaks where the pressure was being relieved and now the pressure's going to come out on this one."

I had a plumbing issue and I submitted a claim with American Home Shield over the phone. My interaction with the agent who helped me with the submission of the claim was very good. I'm a licensed realtor in New Jersey. I've used them for years and they’ve always been good. The staff knows what they’re talking about and they were all very polite. The contractor that came out was very good. He knew exactly what the issue was and he took care of it. I'd recommend American Home Shield and I’d tell others that out of all the companies, they got to go with American Home Shield.

During Christmas week, our heater wasn't heating properly. So I went online and submitted a claim. The contractor they sent was very professional and they got here at the time they specified. Also, it didn't take them long to fix the problem. The unit worked for a week, then it started to do the same thing again. So they had to come back out. When the technician got here, he went upstairs and rechecked everything and he told us that the unit should be working and it then it started working fine, which was weird. Still, the unit has been working fine since then.

Our refrigerator was not cooling and we submitted a claim with American Home Shield over the phone. We went through the regular "push this, push that," and the wait wasn't long. The contractors they sent were good. Initially, a gentleman came out and determined what the problem was. He was able to do a quick fix, but he determined that the work he did wasn't going to last. He said that he was going to wait until he was called back.

They replaced washer

My HVAC stop working during very cold weather, I had to travel for family issue, I call the company almost 20 times and I was online each time at least 45 minutes. I called HOA for emergency situations, they send a technician and he temporarily fix it, and told me, "You have to change the system". (February 10, 2018). When I came back, My HVAC again had an issue and I put it in emergency heat. Which cost a lot of money for energy. Again I try to call AHS, the same story. After hard working to talk to customer service, they send the technician, whom told me, "One part completely is broken and since your system is very old, you are having more problem in future plus the Duct was broken."

The contractor fixed my leaking toilet. There’s no water leaking out of my floor now. Before it got fixed, I thought I was gonna have to replace the whole toilet. The guy explained to me why it was leaking and that it was old parts. He put in new parts and it worked great. He was very nice, efficient and prompt. And I appreciated his professionalism. Everything was very pleasant. But sometimes I get frustrated because I can’t get through to AHS to talk to a person.

We had an old refrigerator that kept leaking on the floor. American Home Shield replaced a part and it didn’t work, so they had to replace the refrigerator. And then the dishwasher started leaking on the floor and they had to replace a drainage part under the dishwasher. We called Home Shield to submit our claims and they set up the appointments. Their representative was excellent. And it took 24 to 48 hours for a technician to arrive and both appliances have been really good since the repair. Having the warranty on my properties has been excellent so far, so we’ve been very satisfied. I would tell my friends that they need to get one. It saves a lot of money especially when you buy a home.

I filed a claim online when the hose in my kitchen sink that is attached to the water faucet became loose. I've been with Home Shield for a while and everything was right there before me so all I had to do was click here and there. After that, they sent me via text the information on the vendor that would be contacting me. When the contractor arrived, he showed me his badge and identified himself. He was very welcoming and friendly. He took an assessment of what was going on then he made a phone call. He explained to me what was going on and told me that they would have to order the part. He also made sure that I had the number to contact them if I needed them before the part came in. After that they called me, came back out and everything was taken care of from there. I have recommended AHS to a couple of my family members.

I had a problem with the garbage disposal not working and the faucets in the guest bathroom were clogged or water wasn't flowing outright. And the hot water heater circulator pump wasn't keeping up with the hot water. The contractor came out promptly and he was able to fix the garbage disposal in the sink. I was really pleased with that. But with the hot water heater it was the circulator pump that kept the water flowing. He said it had a motor run out, so he would get it ordered and be back. I haven't heard from him since then and I called the plumber and American Home Shield but have not had a response back, and yet they closed the claim.

I called to submit a claim to American Home Shield. The shower did not work for a month. Thank God we have other bathrooms as it was very inconvenient. However, the repair has not been completed. The plumber hit a big hole in the wall and he said American Home Shield is going to send somebody to fix it. They have yet to even call us to see when they're going to fix that. I know American Home Shield has become quite large because I hear the advertisements and I know a lot of people have picked them up. It's a good deal. However, it was very inconvenient and I think if they get larger, they have to be cognizant of the fact that they have to put more people on to be able to satisfy their customers.

We had two heating claims to American Home Sheild but we canceled the second one. The first one, it had to be turned on and they were there. They did it and that was all good. I'm going to be calling them again because one of our toilets is leaking. I’m pretty happy with them. What I’m not happy about is that there’s no way to cancel a call. And then if you’re calling them, there are 30 people in front of you and I’m like whatever. I waited for the guy to call and I said, “No, I canceled.”

The technician AHS sent came out within a reasonable amount of time, spent a bit amount of time with me to figure out what was going on and was very professional. I submit my claims online and it's more convenient. I've had a good experience and so far, I'm happy with the purchase. The price of AHS is reasonable and I'm happy with the service.

Our water heater was leaking and it was an old heater so we had to replace that. Aside from that, the air-conditioner was also leaking during the summer. My son called American Home Shield then the contractor called me, set up an appointment and came by. My daughter dealt with the contractors and they came before she went to work. They checked what had to be done and then another person came out and fixed the air conditioner. They did what they had to do and they were nice about it. They were very polite and my daughter was happy with them. Everything is good now. American Home Shield is good and they keep their word. The service is not as expensive as some of these people are either. I would recommend American Home Shield to anybody.

We had a garbage disposal that went out so I turned in a service request one evening to American Home Shield. The next day, somebody called me up and scheduled an appointment. The contractor came out and he was nice, friendly, and took care of our issue. There was a little bit of inconvenience when they came out because my wife wasn't able to be at home right then. But since I work about 10 minutes from the house, I ran over to the house and unlocked the door for them then stayed there until my wife got home. The contractor put a new garbage disposal in so it all worked really well. So far, AHS has worked out good for us.

I was seeing water on the floor so, I thought I had a leak in the washer. But by the time I got to the basement, whatever water was in the sink has already drained down. I called AHS to submit the claim. They asked me what the problem was and they said they would have someone give me a call to set up the appointment. The contractor then called me and told me when they were coming.

We had a pinhole leak in the ceiling in our dining room and we were under contract so it was stressful. When I originally called American Home Shield, the contractor said that they weren't gonna be able to come out until Friday and we were at the beginning of the week. We had our water shut off and I can't be a week without my water, so I called my realtor and she called the representative that she deals with directly and that lady was able to pull some strings and get a different plumber out. The tech repaired everything on the first visit. I just stepped out for a few minutes to go pick up dinner because I couldn't cook since we didn't have water, and by the time I came back, he was done, cleaned up his mess and already gone. That was really fast and painless, and that was awesome.

The air conditioning unit was still working but the pump of the unit is inside my house and I had a water leak under the unit. For that claim, I called the repair person directly. They check with Home Shield everyday and I was told I could call them directly. We also didn't have to pay anything. This was the second time we've used that contractor and they were great. I like them. Apparently, the water leak was from a line that had backed up, preventing the water from draining properly. They cleared that line and it's not leaking anymore.

Having a home warranty is a good thing. When the garbage disposal wasn't coming on, I was able to submit the claim to American Home Shield online easily. The technician called me that same day and we scheduled an appointment. He was very good and professional. The garbage disposal has been great since the repair.

All the power outlets in my master bedroom blew off and my right garage door was getting stuck and it wasn't working. I tried to submit the claim online but it didn't allow me to put electrical and garage door together so I called American Home Shield. An agent did it over the phone for me and I was given a two days turnaround time for the technicians to come out. The technicians were both good and one of them tried to tell me the problem. Everything is all good now. It is my second year with American Home Shield and it has been good so far. Most issues that I had were minor ones and it would have cost me the same if I hired a private vendor, but at least I have somebody to protect me when I have a bigger issue. And if my friends ask me about AHS, I will tell them that so far, I like it.

Some of the electrical outlets in the house just quit working and I called American Home Shield the next day after I figured out it wasn’t a fuse box issue, like the master switch was split because it happened during the night. I sent in a work request on the internet and they called to tell me someone would be contacting me and from what company.

I've called American Home Shield four times in five years and everything they said they'd do, they've done. They have not failed me yet and our experience with them has been great. Recently, the circuit board of the computer went bad, so they had it replaced. The technicians were here at a certain time and they did the work, and everything was wonderful. I would recommend American Home Shield strongly.

I had some plumbing issues with the dishwasher, washing machine, and dryer that I submitted a claim for with American Home Shield. I did one claim online and then they sent a very professional guy who did a good job. He was on time, he diagnosed the problem, got the part and then came back. He was excellent. AHS warranty is great to have for your home.

I called American Home Shield for our stove and the contractor came out faster than before. They were on time, and the part was ordered in a timely manner, and they came back at it. They were very good and my stove is back to normal. Sometimes I feel that having American Home Shield is not worth it, but we’ve been with them for so many years. We’re just afraid that if we discontinue service, we’ll need it. And this last time around, it seemed like they really have gotten better.

The washer was leaking in one of the front loaders on the pedestal so I submitted a claim with American Home Shield over the phone. The reps I spoke with were very good. They were polite and helpful. They put the claim through and gave me the number of the company that would be handling it. The contractor had to order a part so AHS let me know that it would take a while for the part to come in and that there was going to be a wait time. The contractors were prompt and courteous. They called before they arrived to say that they were on their way and were about 20 minutes out. If my husband had any questions, they answered them. The performance of the appliance has been fine since the repair.

I submitted a claim to American Home Shield for an extra refrigerator. I scheduled online. It’s not the most user-friendly website but it was okay. I’ve been with them for about two years and so I can navigate through it. Within 2 business days the tech came over. The tech have been here once before for another issue. He’s very amenable, describing what was going on and explained what was happening because I was there watching him. However, he didn't repair it because he said it was an extra refrigerator that we had in the garage and not our main refrigerator so it wasn’t under the warranty. I didn’t have it covered.

There was a leak in the fridge and my husband submitted a claim to American Home Shield. The contractor came in and they fixed it. They found out what was wrong ‘cause we didn’t know if it was the fridge or not, and they found out that it was. Everything was good and I appreciate American Home Shield's service. It’s a peace of mind.

My microwave was not heating so I went online and submitted a claim with American Home Shield, which was so convenient because you don't have to talk to somebody. The contractor then came, opened the microwave and figured out what was wrong. He ordered the part and called me after four days to schedule an appointment. He then came and fixed the unit. I also used them before for three repairs and they were also very good. I also had a choice of not just standard rates but I can also choose what I want to have insured, which was great. I've recommended them.

The dishwasher broke down so we called American Home Shield and they sent the first technician. I showed the technician where the dishwasher, left him alone and I told him that if he needs anything to just let me know. He thought he found the problem, so he ordered a part, but when he replaced the part, it didn't work. So he was going to request a new machine but AHS Company said no and that they will send someone else to get a second opinion on that machine. The last time the technician came out, he told me that he thinks he found the problem. So he was going to order one more part and then once he gets the part he would come back out and replace it again. We had them come out like five times. The second guy came out three times and he said that he could fix it by replacing a few parts. So, I'm waiting for the last part to come in so he can fix it. If they could fix it, that would be great.

When we submitted a claim to American Home Shield, the first company that we were given could not come out. So, we had to put in another request and that person, for some reason or another, could not come out as well. So, we tried again, and this guy came out within hours. He took a look at our heating system and he fixed it that day. He did a great job, got it done really quickly, and was very helpful. We were very thankful for that.

I have an issue with American Home Shield. They wanted the guys to fix my air conditioner which was understandable, but they've sent four technicians out here to fix it. In Texas law, if they’ve put Freon in twice and it was not fixed, the problem has to be condemned, but I didn't know Texas laws when I came down here so I've been spending good money down the drain. Now, they want $810 so I'm not happy. The problem hasn't been fixed in a little over a year that I've been here and I've had them out eight times. I like my house at 66 degrees all the time and I can't stand the heat. That affects me personally because if I get overheated, it causes me anxiety. Their reps are very friendly whenever I call to make a claim, but they're not fixing my problem. And at this point, I'm trying to look into another homeowner insurance.

My toilet kept overflowing and I had already called four different plumbers out and they couldn’t figure out what the problem was. They damaged my floors and they continued to do that no matter how they come out and snake it. There was no stoppage and there was nothing wrong. The plumber sent by American Home Shield couldn’t go in the attic but he looked up and saw that the pipes weren’t the right size and he said that they could be the problem. But they needed the number of somebody else. Finally, I got somebody who came out and put a pop-up thing and I haven’t had a problem since then.

I had an issue with one of the companies AHS sent me in the past. They were scheduled to do a job and they acted like they knew what they were doing and what the problem was, but they didn't follow-up with AHS. They were supposed to call them back and give them the information that they found regarding the problem I was having but nobody did. I waited week after week but there was no call and nobody knew anything about it. The contractors basically came to my house, collected the check, and nothing happened.

We have four HVAC blowers in the house, and one of them broke. It wasn’t pumping air out and it had to be replaced. We have a contract with American Home Shield, so I called them over the phone and they had somebody come out. Our handyman is the one that discovered it. I told him where the fan was and which one it was. He went up there and said they'd order one and get back to me. And then they called as soon as they got it, came back, and they installed it. And everything works now. We've always had good experience with American Home Shield and I'd recommend them.

I've had American Home Shield for a couple of months and I've been very pleased with the service that we've had. They have been a really good company and they’ve done what we’ve needed so far. I was recently having a plumbing issue and I called it in. The reps were professional and courteous. The contractor was good as well, and now our plumbing works great. We also had an outside plumbing issue that AHS did not cover ‘cause it was outside the home, but other than that, it was all good.

I usually submit my claims to American Home Shield by phone just for convenience because I’m able to talk. I got an air conditioning issue, and the billing was up being $1700 and I had to pay. But American Home Shield picked up only $100. That was ridiculous and I was not very happy about it. I submitted a claim to American Home Shield yesterday for the air conditioning unit, and it is still in the works. The contractors had to put Freon or refrigerant in it or and that costs $65 an ounce. But American Home Shield only picks up $10 or $5 an ounce, so I had to pay for all of that.

Something went wrong with my AC and I filed a claim for it with American Home Shield online. The contractor called me up the next day and they said that they got some basic information and that they were going to come out immediately. I was surprised at how fast it was. They fixed the situation and it’s repaired now. Also, AHS is reasonable in terms of the monthly cost. So far, I’ve been very content with AHS. I would recommend them to a friend.

My refrigerator wasn’t holding the cold, it was going up to 56 degrees, and so we filed a claim with American Home Shield. We had a good experience with the tech from the appliance place and he was good too. He had to come out for the third time so far and the refrigerator has been cold now for the last three days. But, I'm holding my breath because before it was okay for about a week, and then it did it again. Also, I didn't like the lag time between the technician coming out and saying he had to order parts or he's had to get an okay. We were without a refrigerator for a couple of weeks once. And I wasn't informed. They can just call sales, "Hey, can we do this?" and somebody will say, "Yes." But two weeks is a long time. Other than that, we've always been satisfied. We've had American Home Shield for a long time and they've always been good.

When the switch in the closet stopped working, I went online on American Home Shield's website to submit a claim. You put in what you need and their reps call super fast and say who's coming and then the contractors show up. It was easy and the reps were very professional, kind, straightforward and our interaction was wonderful. When the house was built, the builders wired the switch the wrong way and the wire fell out. The contractor put a whole new switch in and then it worked. He was great and he diagnosed and fixed the issue in no time. It's perfect and since then, the fuse doesn't blow. The contractors of AHS are always professional and they are there when they say they are going to be. American Home Shield is good and we totally love them and the ease of their service. AHS is the best warranty company out there and I will tell my friends that they must go with it.

I had a problem with my refrigerator. The contractor that American Home Shield sent came, looked at it, went back, and said that they didn't cover those parts. The last time I asked a lady rep about the fluorescent lights, she said those fluorescent lights were not covered and that I had to buy them myself. The contractor would come and fix it for me and I would be covered. However, when he came he said I was not covered. I bought six of those lights for 20 bucks, and then the company couldn’t do it. He said if he comes back another time he will have to charge me another 75 bucks.

American Home Shield has been pretty good the few times that I have used them. The technicians that they've sent out are polite and clean up after themselves. When the tap on our kitchen sink was broken, I called AHS and they changed it. It's a Moen and the technician had to order a part. They said that I would have to wait and I waited almost a week for it. After that, there was another incident when my washing machine stopped working. When I looked in the book, it said it was blocked and I tried to fix it myself, but I couldn't so I had to call AHS. The young man said he had to order a part and we had to wait a few days for that to come in because it's an LG, which he said doesn't break down often so they don't always have the parts on hand. He fixed it and it's been working fine ever since. AHS is a pretty good deal and I'm always trying to get people to sign up. If I didn't have them, I am sure I would have had to pay way more than the $75.

I would recommend American Home Shield. I submitted a claim to them as the ceiling in the kitchen fell from a pipe. It took a couple of days for the contractor to come out but the service went well. The guy fixed it quickly.

My neighbor told me about American Home Shield. I didn’t know anything about them and my neighbor said it saved them thousands of dollars. I took out the home warranty in June. I’ve only had it for not quite a year. The smoke detector had quit working. It was on wire and I wanted it fixed. The electrician was great. He saw the problem. All it needed was a new smoke detector. My husband is 84 and I’m 80 and we didn’t know what it needed. All that we knew was it didn’t work and we have others in the house that work except that one. Even after changing the battery, it did not work. We did not know that it needed to have a new one. The guy was very nice, polite, and helpful. We were very impressed with how he treated us.

I just moved here to Virginia from Florida and I signed up for American Home Shield. It looks like a new home thing, so in case there was something that an inspector didn’t catch, AHS would cover that. And then I found out that the gas stove wasn’t working, so I used AHS and they sent people out. One guy came and he said he couldn’t fix it. Then AHS sent somebody else out and he looked at it and he could figure out what was wrong but then when he came back he said that the parts needed for the stove are no longer made. He said that it was up to AHS to contact me and they would replace it or give me a certain amount of money towards purchasing a new one. But it’s been over a week and I haven’t heard anything from AHS, and they never contacted me.

I called American Home Shield regarding a small leak that has been there for years and they sent a plumber. The assessment was that there was no plumbing issue. So we dug a big hole in the first floor in the kitchen just watching because the leak continued and continued. And he said that it was the drain. When I took showers, the water leaked by the drain but the drain was perfectly well. It was not the drain. There was a tube inside the wall that had been leaking for years. So I called another plumber and they found the problem and they fixed it. So that's why I called to claim my $125 back because the plumber that they sent just did a very bad assessment.

The tech that AHS sent fixed the stove and it’s working now. Initially, when he came, I wasn’t home, but the second time, when he came with the part, he fixed it in half an hour. The warranty is working good, so we are going to stay with it. I submit my claims online and it’s faster. I don’t have to talk to anybody. I would recommend AHS.

When I turned the spa on, it sucked all the water out of the spa so there was something wrong with the flow. I filed the claim online and that was pretty easy. Usually, when you call any of American Home Shield's numbers, it’s just the recordings and a bunch of prompts to get you to live person so it’s easier to do it online. I looked up the pool guy's scores online and I was a little worried because his scores are either five or zero and he has more zeros than not. Sometimes the claim was denied and those are usually with the people who put the low scores but he was really good. He stayed for probably about an hour and fifteen minutes going through the system. He took a lot of time with it and then he had found the problem and fixed it. He got the circulation work going the right way. He also explained it to me. Overall, it was a good experience for me.

The water was not going down the kitchen sink and it was backing up so we called American Home Shield for help. I talked to the operator and explained what the problem was. She was wonderful and did a great job understanding what our problem was that we were covered. Then she went about assigning a company to help us. A-1 Plumbing called us and we called them back to set up a date.

American Home Shield got a hold of a plumber who came here and unclogged everything. They were quite professional. It was a very good job and I was quite pleased. In fact, I called them back out to do something else. American Home Shield is something everyone should have. The one experience that I had with them was very good. If you just purchased a home and it's not a brand new one, you don't know what problems exist or can come up. And so, it's good to be covered.

It was easy submitting the claim for my garage door to American Home Shield and the guys who came over did a great job. They told me that they were trying not to have to order a new one because American Home Shield gets pissed off at them if they just order a new one and they don't try to fix stuff. They did the best job they could do to troubleshoot that. They replaced a bunch of parts but in the end, it was still not operating right. They basically declared that it was damaged beyond repair. The motor was just so gone. They put in a new unit and I was very happy with that. It took a little while, but I understood. American Home Shield put the pressure on them to not spend a lot of money just buying the whole new unit.

American Home Shield is fantastic. We made a claim for our air conditioner that wouldn't come on and everything rolled the right way. The contractor who came in was very friendly. He went right to work, did what he was supposed to do, told me what he did and left. The AC has been excellent ever since.

My dishwasher got clogged. I submitted a claim to American Home Shield online and it was easy navigating the site. The tech who came showed me how to unclog it myself next time. He was great. I've been very happy with American Home Shield and I would recommend them.

I had a couple of claims with American Home Shield. One was a plumbing issue and the other one was for the dishwashers. I submitted one of the claims online while the other one was by calling because I had two issues and I could not do it online. I had to specify what the issue was and there was no place that I can write it down. None of those places applied to my situation, so I had to call and explain to them. The online submission was easier, better to do and more flexible. I didn't have to wait for the line to talk to someone. Still, the interaction I had with the contractors that were sent out was good. They were both professional and friendly. They fixed the problem properly.

My dryer had to be replaced, and my washer stopped working and it had to be repaired. I submitted the claims online and the American Home Shield reps were absolutely wonderful. Their customer service was excellent. Also, I spoke to the contracting company that was replacing the dryer to tell them exactly when to come so that I would be in place.

I'm extremely satisfied with American Home Shield's service. I had damages done to my condo in the past and the stuff that I needed addressed that was within my package were handled in a timely manner. Recently I had to have the spigot replaced in the shower because when the shower is turned on, the water was coming out of the spigot with the same amount of force as the showerhead. My water bill was going up. I like the process of submitting the claim. I've been with American Home Shield for a couple of years now and when I call in, I could pay the service fee directly rather than pay the contractor.

Somebody had just come out to do something to my furnace and the first person that came out wasn’t as in tune with oil heat so somebody else came out and he was. But I did have a little incident when the first guy came out to work on my furnace. They did not give me a time but the contractor happened to be in the area so he came by to see if I was home. That was fine. It was the dead of winter and I didn’t have heat and he was just trying to help out. That would have been great if I would have been home but I wasn’t and I couldn’t get to the house before he left. But they accidentally charged me when he didn’t even come into my house. When he signed out, it showed him as actually doing the work on my house.

My dishwasher is not working and it's still not working after the repair. I filed the claim online at American Home Shield because it's simpler than doing it over the phone. I don't have to worry about looking up hours, I just click on it. Somebody came out and he said he would have to order a part. He left and I haven't heard from him since. Hopefully, this will get resolved because I noticed that last Wednesday, they already charged me my deductible but nothing has happened.

I've had a good experience with American Home Shield and I've been very pleased with their work. I've had a couple of things fixed, the most recent being the water heater, and they've done a good job. They came here, checked it and saw that it needed to be replaced. They went to go get the new one and came back to replace the old one. I also had to have my thermostat replaced. They came out and checked everything and saw it was bad. They had just been somewhere and used their last thermostat, which meant they had to go somewhere to get one. They called their company and their company told them to go get it. They weren't too happy about that, but they did it.

We've been with American Home Shield for about four years since we bought our house, and every claim with them has been a long process. It takes a long time to get somebody to answer, and they'll always say you may have to wait an hour because of the volume of calls. I can go online and do it but I always wanted to request the particular repair company that we were happy with. Online, you will bounce around with different companies and it almost becomes an experiment on which ones are going to work for you. Some have been here to work on a refrigerator and they complained how poorly and late they were reimbursed by AHS. And I didn't need to hear that so I don't want them back. I had to stop the AHS reps and say, "No. Don't give us that company, I want PK Plumbing or it's okay to have Sears come out and fix the dishwasher."

My wife called American Home Shield when we needed to have the toilet repaired. I told her to buy a toilet and have it there when the technician comes and to pay $200 upfront so he could switch it out. I needed it done and I didn’t have time to be playing. He said that he had to submit paperwork back to AHS and had to wait to hear from them before he could go forward and fix it. We needed that toilet before he left and he was already paid to get it fixed. It was such an old toilet and the talk of trying to fix it was ridiculous to me. At 25 years, I want a new toilet. You can’t fix the stopper, you can’t find the part and all of that stuff so we needed a new one. He did not go and put the toilet in and we had to negotiate to get our $200 back. I have two kids buying a house and I’m going to recommend that they look around and not just go with AHS. I have been with them for about four years and this last experience wasn’t good.

The toilet that I had in my rental property kept flushing on its own. I have the property set up with American Home Shield where my tenants just call and the contractor comes out. My tenant filed a claim for the toilet and he said that the experience was easy. The contractor came out, checked what was wrong and then tried to get the part but he couldn't. He then came back the next day after getting the approval for a new toilet, put it in and then left. It's been working fine ever since.

My heater wasn’t working and I filed a claim online with American Home Shield. The tech had to come back because he didn't fix it completely. He fixed the furnace but didn't fix the thermostat part of it. I spoke with the company manager and apparently, the guy that originally came out was laid off. So, it probably was just a bad employee. They came out right away the next day and fixed it. It was pretty good and they cleaned it up pretty well.

I’ve had nothing but good luck with American Home Shield. My home, unfortunately, is a 1977 mobile home and AHS had problems getting some parts for my air conditioner but they went out of their way to get the parts within four days. Within three of four days, it was all taken care of, so that was great. And then I just had my refrigerator repaired and everybody was nice and polite. There were two different companies that came out. I told to the one guy that came out that my ice does not come through the door and it stopped making ice, so I need it replaced. He then told me that it was due to abuse; that we had abused the ice maker.

My washer and dryer went out almost the same time and I submitted a claim with American Home Shield. I was contacted within three days from the appliance company and then I had to make an appointment with them. And it was another couple of days before they came out. The contractors were professional and on time. I told them that the switch was going out and it seemed like there was a bigger a problem involved than just the switch, but they just put a band-aid on the situation. They diagnosed the problem on the washer and ordered some parts to be delivered to my house. Then within a couple of days, those parts went bad. They had to come back out and ordered some more parts but in a few days, those parts went bad.

We just bought this house at the end of November and this is the first time I have had a home warranty on a house. We only took it out since it's an older house, so we figured it would be easier if we took the warranty out as we never know what we're going to get into with. My dishwasher was put in back in 2001 but it wasn't drying. The dishes also did not get cleaned like they were supposed to. I submitted a claim with American Home Shield online.

The computer part of my 12-year-old GE Profile dishwasher wasn’t working at all. I spoke with American Home Shield's representative to submit a claim and it went good. But their tech couldn’t get the part to fix it so AHS gave me a credit. I wanted the Profile one like the one I had before and I was pleased because Profile got me a better price than what it would have been in the store. So, AHS gave me $700 and I added another $700.

American Home Shield is the best and I like their service. They're very fast to do the job and they finish very quick. I would recommend them overall.

I just bought a house went online to submit my claim for rekeying my locks. It was really easy. Someone called me or I got an email saying who was going to be coming and when. Almost immediately after I submitted the online claim, Holder's called me within an hour to set up a time. The contractor from Holder's was professional. He came, worked quickly and he had keys. This was my first claim with American Home Shield and the experience was great. I was really happy with it.

The water that was coming out of my faucet was very low speed. I spoke with American Home Shield on the phone and the interaction with them was good. They took the problem down and got somebody out here. The faucet was only needing a cleanup for the spigot and the tech fixed the problem in a few seconds. My AC was also great all summer after we got it fixed. I would tell others to definitely use American Home Shield.

I had a leak underneath my kitchen sink and my bathroom. The experience when submitting the claim was difficult because a representative took my information but I couldn’t understand why the actual plumbing company wasn’t getting in touch with me. So, I called them back and I said that I haven’t heard from the plumbing company. The rep said that they canceled my claim because nobody ever said they could get in contact with me. I said that nobody tried to contact me.

We had a leak under our slab on the patio. There are plants in the back of the yard there and it had the water line that goes to the plants. That pipe broke and leaked then the water went inside the house which caused a 6-foot round puddle. I called American Home Shield and they said that a plumber would be in touch with me within 24 hours. They did but AHS did not pay for the repair though because the leak wasn't inside the house. So, I had to pay for it.

The chain that we pull down on to start the ceiling fan on and off broke off inside so when we turn the light switch on, the fan would be on full blast too. So, we had to send somebody out to put in a new little mechanism in there for the chain. American Home Shield set up the appointment and sent a guy out that week. They made sure that it was at the time that my wife or I could be home. The technician came out, checked it out, and fixed the issue. It was a good experience and AHS was definitely worth it.

I went to American Home Shield's website and filed a claim for our garbage disposal that went out. That process was really easy, fast and no hassle so I'm happy about that. The guy they sent came on time. He explained to me what was going on, was super helpful and did the job quickly. The unit is now working perfectly. I recommend AHS.

Our oven door glass shattered on its own and the oven wasn’t in use. It was very odd. I submitted my claim online and got a response from American Home Shield quickly. It went through and I’d be getting a call from the repair people or I could call them. And I called the company to schedule my appointment. The first company I called couldn’t come out for a whole week so I called American Home Shield and asked if they could switch the company. They said it was not an issue. So far, everyone’s been really nice. American Home Shield was able to take care of my concern and they were in touch with a different company who was able to come out sooner.

I recently filed a claim online for a water leak from the ceiling. American Home Shield’s website is straightforward. Then, the phone number came in and I called. I left a message and they called me back really fast. The place is a rental property, so there’s a family in there. The contractor contacted and got the issue done on the same day. It was very good. But from my past experience, whenever I call, I have to wait on the line for a long time that is close to 1 hour. This time, I do it in the web, so it was quick. I’ve had good experiences with American Home Shield and I recommend them.

My washing machine stopped working so I called American Home Shield's 800 number and used their automated system to file a claim. The reps were very prompt and they took care of what I needed quick. It was an excellent experience. The contractor has also been fast, efficient and friendly even with the dogs and my family felt safe. He had good presentation as far as cleanliness too. The only problem is American Home Shield's wait times when I call in for follow-up. If they can improve their wait times on their automated system to talk to a live person then it’d be problem-free. This is the third home I’ve purchased where I’ve asked specifically for them as the home warranty to be provided by the seller. I'm overall happy with American Home Shield and the service they provide.

I have been with American Home Shield for 10 years and I haven’t had any problems submitting the claims. I call in the problem and then they have been good enough. I have a favorite HVAC contractor so I request him and American Home Shield assigns him. I only have a lot of experience with one contractor, Kenneth Buggay Mechanical. They’re professional, responsive and very knowledgeable. They can identify tricks of problem fairly quickly and the repairs that they did were excellent. However, I got an email from American Home Shield that kind of irritated me, saying they were only going to pay $10 a pound on Freon, but Freon is fairly expensive these days, so I thought that was escaping their responsibilities.

Several years ago, I put a claim with AHS online and I paid my $75 service call. The contractor was at my place for two minutes and said that he had to go and he'd be right back. Not three minutes later, AHS called and said that my claim was not covered. So, I will never put a claim online unless I call AHS. With my most recent claim, I was having some plumbing issues. It was leaking under the sink and come to find out, it was the disposal. Then the disposal quit working.

AHS has been very helpful and provided tons of information for any questions I had for the claims that I filed. Recently, I went online to submit a claim for re-keying my doors. Their website was easy to navigate through and I appreciated that if I didn’t have my contract number, there were other ways to look up my account. Then, the technician arrived within the two-hour window. He was very pleasant and informative of what was included in the contract versus what would be any additional charges, which I appreciated as well.

I'm happy with my recent claim with American Home Shield and everything went well. The claim was for the icemaker that stopped making ice one day and submitting a claim with them was simple. I went online, set up an appointment, and they had somebody there a couple of days later. The contractor who came out was professional, courteous, and was willing to work around my schedule. He ordered me a new ice maker, came back, and replaced it. He did his job and got the problem resolved.

Our hot water wasn’t heating up right and we wanted it fixed up. Submitting the claim to American Home Shield was nice and easy. I went online, told them what I needed and they sent somebody up. The contractor agreed to come, did an outstanding job and I was happy. Moreover, they were professional and courteous.

Our heater stopped working and we haven't had any heat for a few weeks. I scheduled with AHS for the initial service person online, and the time between submitting the claim to someone reaching out to us was pretty quick. I put in the claim, they called me and then we set up an appointment for the guy to come out to do the initial thing. They've been keeping in touch. We're just waiting for the furnace to be in stock and get it shipped so the contractor could come and install it. We're really happy with American Home Shield and we're glad we have them. We just call them, they set us up with somebody and it gets taken care of. The one time we ever questioned someone that they sent out, they sent somebody else and it was taken care of. I have my mother trying to get on with them too.

American Home Shield fixed my washer, but a few times after I used it, it started acting up. I called AHS and they sent somebody out. The technician came out today to fix the transmission. He was very nice and knew what he was doing. I was standing back when he was running through the different cycles. When I was washing my clothes, when it was spinning, it kept a really loud noise in it and it shook everything. So he went through some cycles and said he found what it was doing. However, he can't fix it. He said he had to put in a claim today and get the part to fix my washer. Nevertheless, it was a good experience. So far, I'm very satisfied with American Home Shield. For those who got a house with different appliances and they start breaking down, it would be a good idea to get AHS. It seemed very valuable.

Our heat pump outside in a remote home in Florida had an issue. I filed a claim online since it was horrible to get through American Home Shield on the phone. I wait forever and every time I call, even at weird hours, they always play the message that they're really busy. I had someone in Florida who met the contractor. It was two different people. First, someone came out and diagnosed the problem. Then, we had to wait for a part which took a little while. Another person came in to put the part in. It turned out that the people they sent out made a big mistake. They fixed the original problem but they forgot to plug something back in all the way. That contractor never took the time to make sure that the actual problem was completely fixed because the air conditioner never really came back on. It almost caused a fire because it heated everything up.

We had problems with both of our toilets in this home that we bought recently. This first happened probably two months ago and American Home Shield always had someone there promptly so we were satisfied with the timing. The first couple of times that we called them they sent someone out who could get it working again but then it would just be days before the problem happened again. The first guys that came did what plumbers normally do in such situations and we were left to think that there’s something wrong with the toilets or otherwise they wouldn’t keep stopping up again so quickly.

The air conditioner was not running after we had hurricane Harvey. We filed the claim online and AHS gave us a company out of Dallas which was five hours away. I called back and told them that they gave us the wrong company. Then they gave us a company out of Port Arthur and the contractor who came, Romeo, replaced the part in the AC. He was a nice guy.

I had AHS replace the furnace in our house in ski country. I submitted the claim online and it was fine, but the overall processing of the whole thing became a scary thing. The contractor came within two days and he verified that the unit needs to be replaced. One of the things that AHS does is they won't let the local furnace guy go get a furnace locally and that is a problem. The contractor insisted on shipping one from a national distribution center, which took three days to get to them. Until the contractor has it, he can't set a schedule to replace the unit. It took five days and we had no heat. They need to allow the local vendor to get a furnace anywhere. I'm sure it costs more to do that, but they're too oriented toward saving those two hundred dollars. It's about being timely.

To begin with, the only thing that I requested from American Home Shield was that someone come out to fix the holes that were in the ceiling that were there from the three service calls that the contractor had come out to do before. But the lady rep made me make a request for another service call because it had been more than 60 days since the contractor came out, and I didn't feel that was necessary.

The problem with American Home Shield is when the service people come out, depending on the company they use, sometimes I find that I would have liked somebody else that might have done a better and more thorough job. Sometimes, the contractors are not as thorough. My last claim was for the washing machine and dryer and it was one of those things that the tech couldn't quite figure out what was going on. The tech was gonna call me back to see if AHS would cover the repair but I never got a callback and I never called. Right now, the machine is working better though.

My heating unit's temperature was like 80 - 82 and it's still blowing cold air so I called American Home Shield and made a claim about it. When the technician came to fix it he did something but it was still blowing cold air that night. So I asked if he could come and see it again and he said I needed a control tab. He tried to order from American Home Shield and then he got the part from somewhere in Columbus or West Point. He came and put it back in the next day. They were very prompt, on time and everything was fine.

I had a stoppage in my bathroom, in the commode and the shower so I called American Home Shield first thing in the morning. The technician came out the next day and he was very good. He went over things with me when he was finished, told me what happened and what he did. Since then, the performance has been going well. Having a warranty is very valuable and I would recommend American Home Shield highly to a friend or a family member. I don’t have anyone to fix things and so, it's economical and very easy to get things handled.

One of the toilets wasn’t flushing properly and two of the sinks were slow running. When you open the valves, the water barely trickles down and the guy from American Home Shield doing the repair put some new equipment in all of them and fixed it really quick. He was excellent, understood my description of the problem and was really easy to work with it. I submitted a claim for that online. I’ve used their website twice and it has all been good every time. American Home Shield is an excellent buy except for the fact that I give $75 every time I need to call. That seemed to be a little ridiculous just for a simple plumbing problem. If I wasn’t disabled, I could have fixed it myself. That's why I could tell the guy what I needed, although I don’t have the hands to do it. Nevertheless, the plumbing has been performing great since the repair.

My hot water tank needed a repair and I called American Home Shield. The tech came over after a day or two and we got along fine. But I had to pay extra because the hook up that was on the water tank was different from the one he installed. He had to go out, buy an extra part, and put it in extra time. American Home Shield refused to pay him for that and it cost me $200. Right now, I need to call them to have them come and check the furnace. It keeps acting up on me. But I'm afraid it's going to cost me again. Even so, I would tell a friend that I was satisfied with Home Shield when they worked properly.

My microwave broke. Submitting the claim online to AHS was fine, the only thing I had problems with was getting them on the phone. I was literally on hold on the phone with American Home Shield for an hour and a half. But other than that, it was fine. Also, when my husband stayed home for the contractor and each time those guys came, they were gentlemen and professional. They were wonderful and they didn’t make a mess. The woman that works at that office and does the scheduling for them was excellent too. Customer service was great. The contractor replaced my microwave, and everything went well.

I’m happy with AHS so far. When the cooling of the AC was not coming up, I called them up. The representative I talked to was fine. Then I waited maybe two days for someone to come out. The contractors explained everything and they took me around to show me what the problem was. It was just a wire that came loop. Everything's been fine now. I would recommend AHS. I have plenty of experiences with them and they're really good.

My AC wasn’t working and I called American Home Shield. I started to put the claim in on the internet while I was waiting on the phone. In the end, it's now cool in the house and American Home Shield is wonderful. I tell everybody I know that everything was terrific.

I put in a request for service with American Home Shield over the website, tell them what's not working, then I very quickly get an email saying that they have contacted this particular company to do the service and that they should be calling me within a period of time. But that I can call them and they provide the contractor's number. One time, I was having some work done in the kitchen and I found out that our floor drain wasn’t draining properly. The contractor came out really quickly and cleared the drain for us.

I got AHS when I bought the house at the end of December. After the oven was installed it was not put in the properly. The floor was not based right and the gas oven was not lying flat. I requested service from American Home Shield online and the response was super fast. Then the problem was taken care of very quickly. The contractor they sent came to the house and he finished in no time at all so I was very happy. And he came when he said he was coming. I had a good experience.

My Amana washing machine wasn't going to the cycles like it was supposed to. American Home Shield was very helpful and they sent me an email to verify what time the technician would be coming and everything worked out just like I wanted. Two of the supports were broken and the tech fixed all four supports which was wonderful because it would just be a matter of time before the other two would break. I was very happy with the technician who came out. I couldn't believe how young he was but he knew exactly what was wrong. He called and found out that the part was available and came back the next day. He was punctual, very polite, knowledgeable and efficient too.

I recently submitted a claim with American Home Shield for a plumber to come out. But my overall experience with them was not very good. My wife pays American Home Shield $70 a month and although we were supposed to have someone service us, it took them 24 hours to respond to us. It took awhile to get somebody to come out and we had no plumbing for 24 hours. We had to call them back and then they got us with a plumber. But once the plumber came out, he was fine and very professional, and he did a very good job. Everything has been operating as it should and has been working fine ever since.

The furnace start did not work, so I needed somebody to look at it. The process of submitting a claim to American Home Shield was very easy and simpler than I imagined. I did it on the website and said I needed a professional. Somebody then called me up almost 30 seconds after, where the contractor and I had an excellent communication. However, the contractor was busy, so I hoped that the response was quicker because it was cold and we did not have a furnace. Nevertheless, I'm very pleased with the experience and the agency that came out. They took care of the issue and probably saved some money in the process. The furnace got repaired but part of the repair required changing out some asbestos-laden. It wasn’t the whole ductwork, it was the flue pipe. Now, the furnace is perfectly working and everything is fine.

We have a remote controlled fan in our main family room where we pretty much spend most of our time and it just stopped working. Its light does not work and it doesn’t move anything. The guy from A1 Quality that American Home Shield sent looked at it and he realized what the problem was. There was a certain part that he had to order specifically because of the fact that the fan was remote controlled. We did not have a drop string to pull it and it worked solely off the remote.

Last year, I had an issue with my dryer where it was not heating. The contractor came out and figured out that it was a switch that had overheated, and it rectified the situation. About a month ago, the same issue returned. I submitted the claim online and then subsequently, I called over the phone. I thought it would be quicker for me to just call in and customer service was very helpful in helping me process that. I paid my deductible, the technician came out and took care of it. He was great. A week later, the same issue again so this time, I made sure before they came out, I looked through some things myself and made sure there was no extra lint or anything in it.

I have only submitted a claim with American Home Shield once since I’ve had it and it was for our icemaker on the refrigerator that wasn’t working. I submitted online and requested a date, and they called me to set up an appointment. It was super easy. The contractor showed up on the appointment and fixed it. He was very personable, very professional and very knowledgeable. He didn’t ram with anything and he cleaned up. Everything was perfect. I would definitely recommend that contractor. They did an excellent job and I was very pleased. I’ve recommended my friends to use American Home Shield if they wanted to get their home insured. They were really good and definitely worth the money.

Our shower valve was done by two plumbing companies a long time ago but it was still leaking so I complained. I called American Home Shield to submit a claim and their claims rep was great and very helpful. Up To Code was sent and arrived after three days but when they called American Home Shield, the plumber said that it's not covered by insurance. American Home Shield sent another one for a second opinion and it was finally resolved. Everything's good right now, except for my kitchen sink. The kitchen sink leaking down on the cabinet is the main thing I was complaining about and the others were just secondary. However, they were saying it's not covered again so I have to look for somebody who's going to fix it. Still, having a warranty on my property is very valuable for me because we can call them any time and it's cost-effective too. I already recommended American Home Shield to my brother and he also took it.

The first time the heat stopped working, I submitted the claim to American Home Shield online and so, the contractor came out right away and fixed it. The second time was on a weekend and I called and spoke with a rep to get someone out right away since I have kids. They were able to fix it the same day. The rep at AHS was great and the process to get someone out was very good and there was no waiting time. Plus, everyone in Liberty, the company that I used through them, has been great. AHS is worth having when you have emergency situations and you’ll have a great turn around to get someone there. They are awesome and I would tell my friends to get it.

Our refrigerator went out and stopped cooling. I submitted a claim for it by phone and it was automated. It asked me questions and answered, and they said someone would be in touch. The next day, we received a call from the appliance repair company scheduling a time to come out. They did everything right and they were here when they said they would be. They replaced one part and it worked for a couple of days and went out again. And because it had only been a couple of days, we called back and they used the same claim. They came out and replaced a different part and it's working fine. I recommend American Home Shield all the time to people. I'm really surprised that so much is covered.

When I had taken stuff out of the washer and put it into the dryer, the dryer started making all kinds of terrible noise, so I shut it off. There was a wired spring that got in the dryer and made all of the noise. There was a metal ring around the gasket there that's 18 inches in diameter and when the contractors came out, they had to order a new ring, which cost $4.49, and put it in the washer.

We submitted a claim online for the connection of the water heater and the contractor then came the next day. He was nice and everything went well. The only thing I didn't like was that when I tried I calling AHS to set an appointment, I could never get through so I wasn't able to speak with anybody. Also, we got the insurance when we first bought our home since we weren't sure how everything would be working, but we have chosen not to renew it this year. Nevertheless, my husband and I were very satisfied with them.

Our fridge went out, it was 10:00 at night and I didn't have a lot of time. I submitted the claim online at American Home Shield, and somebody came out and fixed the unit. Now it's running fine.

I submitted a claim to American Home Shield over the phone when the heating wouldn't turn off. The rep was very pleasant and helpful. She was straight to the point and that was what I needed. That was on a Sunday and I got a call from the contractor the same day, telling me that they would be out on Monday and at what time. The next day, somebody came out and he was very nice. He was out for 30 minutes and he fixed what needed to be fixed. Afterwards, I also had a follow-up call from American Home Shield from the agent who had put my claim in.

Our pool pump was not operating and within a couple of hours from submitting the claim to American Home Shield, I got the notification that the claim has been accepted and they would have somebody contact me. I submitted on Thursday and Josh, the technician, called on Friday and said he would be out on Monday. When he came, he started to get everything up and running, but then he had to come back on Tuesday. It took him only a day or two to fix the pump, and then he went on about his business. American Home Shield is a good-to-have company, it was a good experience and I’m satisfied.

I had a toilet that was leaking and I filed a claim for it with American Home Shield by phone. The people that they sent were very polite and neat. They got to work and did the job. They were good. The toilet doesn’t leak anymore but sometimes when I go to flush the toilet, it would need to be flushed more than once because it doesn’t always go down all at one time. AHS is a good company and so far, I've had positive experiences with them. Consider them if you're looking to get a home warranty company.

The ice maker on my refrigerator was freezing up and seems like there was a leak. So I called American Home Shield to submit a claim and I had a really good experience. The claims representative was very pleasant. They took my request and they told me that a repair service company would be contacting me shortly. And then they would email me a copy of my request and who would be coming out. The tech came out within a week and he was really good. I was very pleased with this company. I’ve had some other companies come out and I was not impressed. But this one was really good. He was very thorough. He looked into my refrigerator and explained to me what was going on without a problem. He had to order a part and then it was him that came back out to install it.

I put in two claims, one was for plumbing and the other one was for my HVAC system. I called American Home Shield and the lady I talked to was very pleasant. However, she didn't know if something was covered and that was something that was a little bit disturbing. She told me, "We can send somebody out but every claim or every area got a charge." I told her to not send anybody out for me to spend $75 if she doesn't know if it's covered or not. I wasn't pleased with that.

I had a great experience with American Home Shield the last time but I've been having the old issue with my AC for a year and a half now. They've been coming back several times doing the same thing but I can’t keep paying a person to come out for just Freon. Right after three months, it would break down again with the same issue and they would come back. I realized that they wait until it runs out. They know how long it’s going to last. They didn't fix it like they were supposed to the first time. One time, a contractor also called on my house even though they did not call me. I still had to pay a fee and I was disappointed about that but it was fine. That aside, the contractors sent out by American Home Shield were good.

I was having a problem with the dryer. When the guy sent out by American Home Shield came, he took it up, paused on everything he was doing and said that he had to get some parts. He came back three days later and tried to fix it. It worked for a couple of days but now it is broken again. So I'm expecting another person to come, this time, from another company. Also, I had a fan and its light was not coming on so I called AHS. A contractor came and looked at it and he said that I need to get another fan. He told me that it's cheaper to get another fan and for them to put it on, I have to give $75. He took the fan and left. I then bought a fan waiting for him.

I have one claim with American Home Shield that has been on-going for a year and it has been horrifying. They have this company that they're using which is a horrible company. My air-conditioning unit was leaking last May and AHS had the company come out. This company has a lot of turnover with their employees because each person that came wasn't able to fix it. One guy came and said that he fixed it. Then it started leaking literally a couple of hours later. Someone else came who tried to fix it and it was leaking again. Finally, the last guy that came was somebody who has his own air conditioning company but works for this company sometimes said that I needed a whole new compressor and a drip thing. So, the company tried to tell American Home Shield that I owe them money because it was too hard to get to my unit and that they were going have to spend quite a bit of time doing it.

I had a great experience when I called AHS for my refrigerator. The contractor found out that the refrigerator was leaking freon, but he ran out of freon because it was so much. He took off, came back and resealed the leak. He couldn't quite fix it the way he wanted, but he went beyond his duty and handled the job. On the other hand, the refrigerator is not quite cold enough anymore and it may be leaking again so, I'm going to call back on it. Other than that, I was very pleased.

My water heater burst and I filed a claim for it with American Home Shield over the phone. I talked to the technician they sent and he was very responsive. They replaced my water heater. Everything was great with AHS and it's well-worth having the warranty.

The bathroom shower diverter went bad and I submitted a claim online to American Home Shield. They contacted Wood’s Plumbing and after four to seven days, they were out here to change the diverter. Since then, everything has been fabulous. Wood’s representative was very helpful and talked me through the whole process that they were going to do, so there were no surprises. American Home Shield is worth every penny.

My garbage disposal wasn't working and submitting a claim for it with American Home Shield was pretty easy. I just jumped online and told them what was wrong and they set up an appointment. They were able to send out a contractor pretty quickly. The contractor called me when they were on the way. I met them at the house and they did what they said they were going to do. The guys were great. They put a new garbage disposal in, so it's working pretty good. American Home Shield is worth the money.

American Home Shield is usually prompt in having assignments. They have called me and responded to any issues or whatever case there have been. But there was this one particular contractor I had an issue with. When my refrigerator stopped being cold, AHS hooked me up with the contractor who was rather abrupt. I did an honest after-service survey and mentioned that although the contractor fixed the fridge, he didn't call to make an appointment and just showed up a half hour after I called and he didn't clean up after himself. Then he called me after he saw that survey and said, "Now, you're with me on the phone for 15 minutes." So, I won't be using that particular contractor anymore.

My most recent claim was for heating and I submitted the claim by phone. Both the AHS rep and the contractor that came out were good. The contractor let me know what was going on and the repairs were done in one day.

I filed a claim to American Home Shield for a leak in the plumbing under my house. I noticed it when I was going barefoot. When I walked back into my office and over to where my computer is, I stepped down and the rug was wet. I started feeling around the area where a couple of years ago, there was a leak under there in the same place. I called AHS back then and the contractor came out. They went under the house and did something and stopped the leak. But these last two times when the contractor came out, they said there was no leak. He said that the water was running off the roof down the side of the house into the patio door and that it wasn’t necessary for him to go under the house on both times. He left, and I got an email from AHS telling me that they were closing the claim.

I have a double oven for which I filed the claim on February 19th and it's been going back and forth. Jones Family Appliance Company was blaming American Home Shield and American Home Shield was blaming Jones Family Appliance. I received a voicemail a couple of days ago finally coming to the conclusion that they have to replace the oven. But I still haven't heard anything about it and that's the thing that I'm most upset about. It will probably be at least two months by the time something even gets discussed, which is ridiculous.

A tenant lives in the house and there has been an electrical issue in the panel box and a heating coil type of deal. AHS found somebody quick like they usually do and got somebody lined up. The contractors had to check a time within 24 hours and then they coordinated with our tenants and got out there quickly. We got the issue taken care of and everything was positive. We’ve had American Home Shield for five years and I have no complaints. They’re a good company and they take care of us each time. Also, I have recommended them before because they have saved us good money.

When my microwave oven went out, American Home Shield replaced it for me. Their website was easy to navigate when I submitted the claim online and the contractor that they sent out was very professional. Since then, everything has been perfect. American Home Shield is worth it and I would tell my friends to use them.

Our hot water heater needed a new element and we tried to do some self-maintenance but it didn't work. I called American Home Shield and they sent out a kid who was able to fix it. The time before that though, I was not overly happy with. I had a faucet in my bathroom that was leaking and the schedule that I was given, I wasn't home. The guy came early, replaced the cartridge, fixed it and left. I was running an errand and got home in time to see him but he was gone. I had a question I wanted to ask and he wasn't very considerate about the carpeting. He wasn't very tidy about his business too.

We had a few lights that would not work anymore and it did not seem like any circuit breakers were tripped. So, I went online and submitted a claim to American Home Shield. Their website was easy to navigate. I got an email quickly saying that the electrical company would call me soon. Then, the electrical company called me to schedule an appointment that worked well for me. They came out and they were here when they said they would be. They were great and courteous. The contractor fixed the problem quickly and in one appointment. There were a couple of two circuit breakers and the circuit breaker box that were bad, and they had to completely change them out. Since the repair, the circuit breaker has been performing perfectly. I would recommend AHS.

I emailed American Home Shield for them to send a plumber to work on my master bedroom toilet. Someone came out the next day and it ended up being a simple repair. The plumber was there for only about 10 minutes. He was very pleasant and knowledgeable about what he was doing. And so the experience worked out real well.

My water heater went bad and I submitted a claim with American Home Shield over the phone. The process was smooth and easy. The contractor they sent out was excellent and did a good job. Overall, American Home Shield has paid for itself every year that I've had it.

Our dryer wasn't drying all the way. I sent my claim to my contact at AHS and she put it in for me. The contractor then came the next day and he was very nice and professional. He did what he needed to do and left. AHS has been great and their warranty has been very valuable to me because I don't have a whole bunch of money out of pocket to pay for the repairs. It's nice to just have to pay a copay and get the issues taken care of.

The fan in our furnace wasn't putting out heat within its blower system. AHS ordered a part from Carrier, but there was a problem with having it delivered to the contractor and AHS never told them to get to the customer in an expeditious manner. The AHS reps were pleasant and polite, but they weren’t knowledgeable about what was going on. All they could do was tell me they would check and see what was going on and they'd try to help me as much as they could. Nobody ever emailed or contacted me and tell me what was going on, if the part was in and if Carrier didn’t have the part. We had to wait a long time to get the part from Carrier and AHS. The contractor, on the other hand, was excellent and on the spot. He was trying to help me as much as he could but it was a tedious thing. My wife and I are elderly and we were in the house without any heat for almost a week and that was really difficult. I'm not too happy with my experience.

AHS fixed a dimmer switch in one of my bedrooms. Although it's hard to get a hold of them on the phone sometimes, I'd rather call and speak with someone. Their rep took care of the problem perfectly. Moreover, the contractor took less than an hour to take care of the problem. It went very well and I was very pleased with the experience.

Ice was building on the fan in my air conditioner. It was low on Freon. So I put the request from American Home Shield. They got a $75 charge. The tech who came was a Spanish guy and he said that he would be needing some Freon as well, so he put three pounds of freon which was about $400 extra. The thermostat was not working fine too. It kept on moving and the sensor was not working, so for 24 hours, heating was running. He changed the thermostat as well. So far, the air conditioner is working fine. My main concern was my bill but it is under control now. I got invoices from them for the work which they have done. Other than the charge for Freon, it was fine.

I had two appliances that went out and I got new ones in place of them by American Home Shield. When they put the stove in, it wasn’t working. But a contractor showed up after a week and fixed an electrical issue with the stove. There was a wire that wasn’t connected all the way. The stove was all good since the repair. I usually call when I submit my claim to AHS, but on this one, I did it online and it was much smoother. Phone call-wise, they were horrible. They were very hard to get a hold of.

We have a combination oven and microwave, and the microwave went out. So, we called for American Home Shield to send someone to come repair the microwave. However, the unit is 20 years old and manufacturers don't make parts for it anymore. The technician looked at it and called to see if he could find the part but he couldn’t find the part. He said that the only thing he could do was recommend that it be replaced.

My most recent claim with American Home Shield was for the washing machine. My interaction with the rep was fine, so was the contractor. But I had to buy a washing machine because I'm a caregiver and I couldn't wait for AHS to make up their mind. I'm waiting for them to send me a reimbursement check. It has been over a month and AHS said they would send a check out on the 28th of February. I called AHS to tell them that I haven't gotten the check yet and now they're going to send another one. It takes 14 days to get it, so that’s a hassle and I'm not really happy that I have to wait so long. Nevertheless, I've had AHS forever and I'd recommend them. It's a great service to have when stuff goes wrong.

The toilet was clogged up and it was not bringing down the contents. I called American Home Shield and had somebody up for plumbing. The contractor who came out was excellent, and he was a very nice gentleman. Since the repair, everything has been fine. However, sometimes AHS is not current on their record keeping, and, occasionally, they thought that I did not pay when I did.

My pump didn’t work. I called American Home Shield and said I needed it fixed. I went online at three o’clock in the afternoon and I got a call back before five o’clock. The tech was there the next day and it was taken care of. I wasn't at home when the tech came over. I was dealing with the doctors at that time so the tech and I were texting back and forth. I left the gate open for him and he called me up and said that there was a capacitor issue.

The microwave went out and I went online to submit a claim to American Home Shield. I requested for service and it was followed up by a phone call from GE. The person who came did a great job. He was on time, very professional, knowledgeable and clean. Moreover, he figured out the issue quickly and fixed it. AHS did a great job and I had a really good experience.

I had a leak and the plumber came out and he took three holes cut in my ceiling before he found the leak. It took the plumber three or four visits before he ever found the problem. But then it still leaked and they had to come back twice or thrice on that before it was resolved. And then the guy came out to patch the ceiling. But they were rough, and I wasn't very happy with the way that they did the whole thing. He knocked the picture off the wall going up the hallway, and it fell coming down the steps. I went in there, picked it up, went upstairs and I told him that he needs to be careful doing things.

When we bought the home, we got American Home Shield and it has been wonderful. I keep telling my sister to get AHS but she has not. It is a very good thing and we are blessed that we have it. AHS is very reliable and it's worth the money that I pay a year. It's like an assurance that I do not have to worry. And even if nothing happens all year long, it relieves that tension. Recently, my brother was the one who submitted the claim to American Home Shield about the refrigerator. I was out of the country at that time. I spoke to somebody before and I talked to my brother. AHS took care of the refrigerator. Their technicians were very polite because, on other occasions, they called, made appointments and came. They have been very kind and they also explained things to me.

I called American Home Shield for my air conditioner and left a message. Then, someone called me right back. Right at that moment, the rep sent me an email confirming and telling me that they would call me to set a date when a contractor would come. The rep called me and told me that the contractor was on his way. I prepaid online so I wouldn’t have to pay the contractor when he was here. He was fantastic and he told me that it wasn’t as bad as I thought. The air conditioner was in an older house and the guy changed the thermostat for me and he told me that my unit was filthy because it gets so hot and muggy. Also, it got a lot of mold on it.

I had an ice maker that was not working right. I submitted a claim online and they came out as quickly as they could. They diagnosed the problem most intently and then, we had a replacement ice maker. The replacement part came in about a week or so, and they scheduled another appointment and came out and installed it. The whole installation process took about 15 minutes. The ice maker works fine now. American Home Shield has been pretty good and I've recommended it to some people.

A couple of switches in the electrical box in the garage, which had the fuses for the different rooms in the house, tripped and got jammed. If there’s a high voltage, they get tripped. I can actually turn it back on but it wasn’t turning back on at that time as they were stuck. Because of that, I did not have a power supply in the master bedroom and master bathroom. AHS's claims process was very smooth. I got an appointment for the tech to visit us in about three days and he just took ten minutes to fix the problem. He was good and he explained to me what the problem was. He even showed me how I can fix it myself next time.

I was having a bit of issue with my washer rack. I called AHS and told them what appliance was out. I think that was my first claim with them. Then they sent someone out. It was very, very quick. The service guy was very, very professional. He explained everything very plainly and told me what I would need, and how long they’re probably in. It was accurate. And he came back out and replaced it. The washer rack is now working excellently. I had a really good experience with AHS. I would recommend them.

We had a contractor come out to work on the filter system of our pool and they put a new one in. The technician was very professional, and did very quick work and I'm very happy with it. And I'm just happy I have American Home Shield.

The water heater didn't last long. I submitted a claim online to AHS and the website was good. It was super easy doing it online instead of calling. The interaction I had with the technician was good but the problem is still there, so I called him this morning and he would show up anytime.

My ice maker was not making ice. I called American Home Shield and their reps were very professional. They were able to set up a contractor within 24 hours. The contractors were nice and professional, except one who was hesitant to touch the built-in. The first guy said that a plumber had to come in because the problem had something to do with a valve underneath the refrigerator. But when the plumber came in, he said that he wouldn't touch a built-in refrigerator and he ran away. So we brought a plumber in on our own and he said that the valve was not fixed so, he repaired it. The ice maker is working now though it took about a month for it to be fixed.

I've had American Home Shield on a couple of different homes and I've always been satisfied with the results. It's a very well worth insurance policy to have. Recently our air conditioning wasn't cooling because it was low on Freon and there were also some broken wires outside that were repaired. Submitting our claim couldn't have been easier. I just submitted it to American Home Shield and someone called. The contractor who was sent out was very professional and he went right to work. He did a great job and I would recommend him.

A week or two ago, I called American Home Shield about our drainage softener that I thought had gotten replaced. It was super old and it broke off. But I was informed that it was not replaced last year, so we did not do anything about it and that was on us. A few weeks before that, we had some sort of a leakage in our bathtub. So, the contractor came out but they deemed it as a hole around the drain and it was for caulking. They said they normally didn’t do that, but I asked them to do it so we wouldn't have to go to the store and buy. He said he would call his boss, and his boss said okay, so the contractor got the clear sealant caulking and did it for us. I was incredibly happy with him for doing that.

My 15-year-old gas furnace comes on, but when I put my thermostat on 70 and it won’t kick in until three hours later. My thermostat drops all the way down to 64, but the heat works fine. It is just that delay in coming on, and, so, I have had two claims for that. The guy that American Home Shield sent came out and he replaced something in my furnace. And then I experienced the same thing, so I called back. My husband has an appointment for them to come tomorrow.

My refrigerator was broken and I told American Home Shield I was disabled and that I had medicine in there. They just ignored it and every time, they would say that they can't help me and to wait for an email. At first, when I called, they wouldn’t even get someone that day. Then the refrigerator started working, so I cancelled the claim because I called on a Friday and they said they couldn’t get anybody out until Monday. My friend then said that it didn’t start working again. I called right back and then they sent me to a company that was in a 909 area code and doesn’t even service my area. I had to call back and then they sent me to A-1, which has really bad reviews.

American Home Shield sent someone to look at both of my dishwasher and my stove. They fixed the dishwasher, but the stove was very old and they had to order some parts. We had been contemplating on replacing the stove if they couldn’t fix it right away. I called them and asked for the repairman who was here. He said to call the next day because all the parts are ordered through American Home Shield. I called the very next day and the girl said to me that it looked like American Home Shield was having a problem getting the parts. I said that it was just as well because maybe they have a policy where they’ll replace it or cash out if things are so old that they can’t get parts. I said that I’d be interested in that and I can use the money for a new one.

My microwave has been out since November during Thanksgiving time. I went online and filed the claim to American Home Shield. Getting a hold of customer support on the phone has been, several times, with a long wait like close to an hour. That should be improved. But when I’ve submitted the repair order, they’ve always been out in a timely manner. And I’ve had several repairs that have been no problem. It was just the microwave replacement that seemed to take awfully a long time. The contractor was not able to repair it. When they brought the first microwave, it was damaged. Then I had to wait for them to get another one out. But it was taken care of and I finally got the replacement a couple of weeks ago. AHS is fine and it’s better to have it.

My son was home alone and heard the air conditioner condenser outside the house making a funny noise and blowing what looked like white smoke, so he turned off the system. We called AHS and they sent someone. The guy who came was very professional and did an evaluation. He said that what my son saw was perfectly normal.

I got a hold of the person quickly when I submitted a claim to American Home Shield for the toilet although we had a little confusion about whether it was really an emergency or not. We had some water overflowing and I would have taken care of that but they decided to call it an emergency. So, the contractor had to adjust the schedule to get out quickly. The contractor was capable, took care of things, knew what he was doing, took care of it with good dispatch and everything seems to be back to normal since the repair. American Home Shield did what we contracted them to do, they were prompt in taking care of the issues and they got the people to fix things.

My experience with American Home Shield has been good. The plumbing was busted up when I made a claim online and the plumbing rep got a hold of me very fast. Then the contractor came, did their thing and left as it should be. It has been performing good since the repair.

American Home Shield is doing a very good job. I made a claim with my AC unit. A screw inside had to be changed. I called them directly to submit my claim. The service was excellent and I like it.

The rubber seal around my washer was collecting fluid. I filed a claim online with American Home Shield and had a very good experience submitting it. Then, the contractor, Mr. Appliance, contacted me in less than 24 hours. They were very helpful and tidy. Also, I knew the guy they sent out because he had been here before.

One of our faucets was leaking in the middle while another was leaking even though it was turned off. I called AHS to file a claim and the rep that I talked to was unclear at times. I mentioned the kitchen faucet to her and she told me that it was covered but when I told her about the faucet in the toilet above the tub, she thought it was the faucet in the tub. So, she asked me if there was a warranty for the tub. I told her it was just a regular faucet in the bathroom that we turned on and off above the tub. I also explained to her that all faucets are covered. I had a few problems understanding her as well but when she repeated everything, we got things clarified.

The heat pump wasn’t working and submitting the claim to AHS was fine. However, the company they hired to do it was incompetent and awful. They were unqualified to fix the unit. They shorted the whole thing out and made it worse. The first company never came back in and after four weeks, American Home Shield finally hired another company to come in. The tech came in and did the whole thing in an hour. He was wonderful. We're quite satisfied with AHS, but they could have resolved the issue much sooner. All in all, I’d still recommend them.

There was a little bit of leak in one of the rooms. The bathroom pipeline had to get fixed. I called American Home Shield and they responded quickly enough. I did the request on a Sunday and some company came in by Monday. They did their job well. The only thing is that they had to put a two-way drywall and American Home Shield didn’t send anybody. Eventually, when I called, they said that when they find somebody, they can fix it. But this is Texas and it's hot and with the drywall out, I was getting a lot of the attic heat into the room. It's about close to 100 degrees here and I had the drywall open.

My experience with American Home Shield has been good and efficient. I noticed some leakage coming out of the wall and I had started experiencing it one week prior to reporting the claim. I did that online and it was simple. But it took four days before I got in contact with a contractor. I called one and a half days after reporting the claim and no one called back.

I called American Home Shield on February 28, 2018 because my real estate agent had reported the hot water tank was leaking (my home is for sale). They very quickly sent out a service provider who said they did not service propane hot water tanks. That having been reported, they sent out another provider on March 2, who affirmed that the tank indeed needed to be replaced, and the shut-off valve and piping around the tank also needed to be replaced to bring it up to code. So far, so good. Then nothing was done! The provider did not report back to AHS (according to AHS).

I have used American Home Shield three times now. Every time they were called out they found a reason why they would not cover the problem. This company is a joke. You are better off putting the money in a savings account and hiring your own professionals. For example, in the contract it states hose bibs are covered. What they do not tell you is this only covers bibs inside the home not the bibs outside your home. Even if it is attached to your home that doesn’t count. Scam. Scam. Scam. Do not waste your time or money.

I had a leak in the bathroom and my basement. It was getting worse so I called American Home Shield. It annoyed me when I had to talk to a machine but their response was wonderful and my claim was taken care of immediately. It was a horrific day and snow was coming down profusely so I was shocked that the contractor came and he was timely.