American Home Shield Reviews

There was a problem with my refrigerator and the technician who came in spent months to fix the refrigerator because they needed to order some parts. It’s not the best but I’ve done services that are worse so it’s okay. There were no difficulties with American Home Shield and everything was easy and scheduled. They’re prompt and know what they do but it was hard to get to a live person. That is impossible and so everything was filed online. The experience is good but you cannot talk to customer service at all if you need something changed or discussed. Last time, I just wanted to ask a few questions if I can get to change the company but there is no information to contact them as well and you just email them. They're scared to talk to people.

The gasket on the toilet needed to be replaced. I called American Home Shield and the reps were okay. Within 24 hours, the tech came out. The interaction with him was good. I’ve had American Home Shield for a couple of years and this is the first time I’ve used it. This is my second membership. I had one that was in another home. I'd tell others that American Home Shield was okay. I’d also tell them that it’s a good idea to have some type of services like this.

I needed American Home Shield to send someone to repair my hot tub. When I called them, it took an hour to stay on the line just to get an American Home Shield representative to answer the phone and that was upsetting. I also needed my garbage disposal fixed and my water heater was messing up. The rep I talked to said that she'd add those to my list but when the tech came out two days later, the only thing that he fixed was my hot tub. He did an awesome job and he did it in five minutes or less. Then I called AHS back regarding the garbage disposal and water heater and the lady on the line told me that they did not have any additional work over on the list for me. So, I asked her to pull out the recording of the day that I talked to the first rep to be able to hear the additional services that I asked for.

My pool was acting funny and I put a request in via the website on American Home Shield and I got a call back from a pool place quickly. The website is very easy to use and works very well. It has been great. But if I have to call them, the customer service is awful. I’m put on hold for a long period of time when getting a hold of them. And when I got in touch with somebody, the rep was not very helpful and wasn't very friendly. I’ve carried American Home Shield for about four or five years now and I've had some very good experiences as well as very bad experiences with them. We've used the warranty fairly often, so it's been valuable. I'd tell my friends that American Home Shield hasn't been bad but if they look around, they might find somebody that's a little bit better with customer service.

My hot water heater had a leak, plus it needed to be changed out because it had a lot of rust on it. I had no problem submitting the claim to AHS over the internet. The next morning at around 10, someone called me and set up an appointment. The contractors were very courteous. They came, looked at it and took some pictures. They were very knowledgeable and concerned. They made sure everything was cut off and that it was safe. However, it took a few days longer than I would have preferred because they had to first get permission to change it out. Secondly, they had to order in the actual hot water heater. But as soon as it came in, they installed it in about three hours. The whole process took about four working days. Other than that, I find that AHS is prompt about the action that they're going to take.

I called to AHS the day after Thanksgiving and reported four different plumbing issues. One of the issues was that my shower was not draining, so a tech came out and he drained the shower. The other issues were, the showerhead leaking, the kitchen faucet, the bathroom faucet was dripping, and in my kitchen, I had a leak that was going down into the cabinet. The tech claimed that he doesn’t know anything about the other issues and he’s only there to do the drain, so I said, “I don’t know what to tell you but I called everything in.”

The dryer wasn’t working and the door needed to be fixed. I filed my claim with American Home Shield over the phone, which was a good experience. Plus, I'm very satisfied with the time frame in which they set the appointment. The gentleman who came was very nice, courteous and helpful. Moreover, he did a good job. The dryer has been working like a clock since then.

I noticed a leak on my wall because it bluffed and it may have been leaking a little longer than I noticed. I called American Home Shield and they sent out a plumber from Advanced Home Service. He turned off the hot water on one sink and told me that there was some part that he might have to sit down and get. And if they didn’t have the part, they had to give me something new for that. He said that their office would be contacting me about it. Meanwhile, I couldn't use the sink in the kitchen and the other one where he turned off the hot water.

Recently, we had a heating issue with both our units upstairs and downstairs at the same time. I called American Home Shield and spoke with an agent, and I had to wait a while because I never remember my membership control number to punch into the phone system. So, I end up having to wait until someone comes onto the line to verify my address and phone number. But AHS sends a contractor out always at a fast turnaround.

Our garage door's torsion springs snapped. I submitted a claim for it with American Home Shield online and it was very easy. The contractor that they sent was very friendly and knowledgeable. He hasn't finished the repair yet though. He put a temporary fix to make it still be able to open. But so far, so good. He’s supposed to get back with me once the parts come in. I’m really happy with the service that AHS has provided. This garage door created an issue though. They're calling it the lift springs, so basically, the power. The motor provides a little bit, but more so, it provides movement and that the door's supposed to be gimballed, so it's basically weightless using the springs. Without the springs, the door doesn't open. But they're calling these springs as not part of the opening apparatus. So, they're telling me it's not covered, but we're discussing it.

Whenever I report any problem, it takes a couple of months to get it fixed. I had a service request four months back and it took more than one and a half months to get my refrigerator fixed. I did not have any backup option unless it was fixed and that was a big concern for me. I tried to reach out to American Home Shield multiple times but I didn’t get good response. Usually it takes one hour to reach somebody to talk to. So they need to make sure that there is some person available for the calls for service request. They do have online service request where we can create a service request and that’s a good thing to have but we cannot provide a lot of information there. When we try to reach out to get more information, they just put a message that says, “Okay, call back the service desk to provide more information.” Then when I call, it takes almost one hour to reach them.

One month ago, I had my oven repaired. American Home Shield sent the appliance technician and he did a check-up, and then found that they need to replace a part. They ordered the part. After two weeks, the same technician came, handed the part, then stood and worked. Then he said he needed to replace another part. They ordered and replaced that. Then finally, the oven worked. But then we found another small problem but he again came and fixed that. I filed that claim online and their website was straightforward. It was very easy to click and it has very clear communication too. I also got a notification before the technician came and the tech gave me an update as well. It was a very impressive experience. American Home Shield has a good service. I would recommend it to others.

We had two ceiling fans. One was in the bathroom and one was in the laundry room. The one in the bathroom did not work at all and the one in the family room, the blades were noisy, hitting something. I submitted the claim over the phone and my interaction with the rep was fine. The contractor was sent out very fast, and then they had to order a part for one of the fans. American Home Shield works and since the repair, both fans had been perfect. My experience with American Home Shield has been fine and I would recommend them.

I had a heater that was cutting on and off and the thermostat was losing power. I submitted the claim to American Home Shield online. It's hard to reach them over the phone. Online, they ask which appliance or system I need help with and there's an area where I put in some more pertinent information. A local company usually calls me within 24 hours. The contractor they put in touch with me for the heating issue solved the problem in about 30 minutes and everything works fine.

My AC unit was not cooling. I have two units and one of them was just blowing out hot air. I submitted the claim over the phone with American Home Shield and I got through quickly. The people that they sent out were excellent so I appreciated that, and they ended up just tightening some fittings. It was shown that there was a line that had a leak. Everything’s been good so far with AHS and I would definitely recommend them as a warranty company.

A few weeks ago my heater stopped working so I submitted a claim to American Home Shield online and the experience was excellent and really easy. Then the contractor got assigned to me automatically which was really nice. The contractor they sent was great and he showed up the next morning after I submitted the claim. He went up on top of the roof, looked at it and then told me what was going on and the state of my heater. He did a quick fix and since then everything was back to normal. I'm really happy with American Home Shield. They are quick and very responsive. And it's nice to have that peace of mind.

I talked to a very pleasant rep when I called American Home Shield regarding my AC. It took about a week for everything to get repaired. That was one of my extremely busy weeks and I had to sneak them in that. The contractor had to order a part and once the part came in, they came back and did the repair work that everybody else said couldn't be done. But they did it so I have no complaints. American Home Shield has always done what they said they were going to do and they've taken care of me extremely well over the years. People need to get the warranty too.

I just moved into the house, so I’ve done a lot of new projects and I’ve used American Home Shield several times. Most recently, I had them repair my dining room lights. I submitted the claim on their website and it was super-easy. They were very friendly, to the point and professional. Moreover, they didn’t waste a lot of my time and didn't put me on hold.

Since I bought my home in 2001, I’ve been with American Home Shield and I’ve been very satisfied with them. I had a water leak under the sink and when I called, I got a same-day service. It was fixed within just a few hours. The rep was very nice when I filed the claim over the phone and the technicians were very good. Since the repair, the performance has been perfect and I’ll highly recommend it to others.

My kitchen sink was leaking and I called it in to American Home Shield. The representative I spoke with was very helpful. I had a good experience with the AHS rep as well as the contractor they sent. He came in and he explained what he believed happened. It seemed like the repair was a simple process and he got everything done in no time. The overall experience was good, fast and simple.

I submitted a claim with American Home Shield for my water heater and I was pleased with how they handled it. They had to replace it and it took them a week to do that. But it wasn't their fault. They were trying to take it from Home Depot, but Home Depot was taking too long on their end. American Home Shield got it straightened out and they were really pleasant. And they handled it efficiently. I had never dealt with American Home Shield before, so I was reluctant and I didn’t know what to expect at first. But now, I would recommend American Home Shield to anybody that has a home.

I filed a claim to American Home Shield recently for my furnace. The process was easy but I had to wait for 40 minutes on hold on the phone. But when I finally got a hold of them, they were pretty fast and accommodating. They put in the request and they said a contractor was going to contact me. And then by the end of the day, somebody had already emailed me that they were going to come.

All of my claims have been in regard to my pool pump. For a while it was a struggle to submit claims with AHS only because there is a certain contractor that doesn't seem to like to do work that they would assign to my claims. So I would have to call back, have them removed and find somebody else. In addition, I would submit claims online because the wait when calling them on the phone is generally somewhere between 45 minutes to two hours. They are difficult to get a hold of when I need an actual person. But with the recent claim I did it took them within 24 hours to address the issue, which was not long.

My furnace was freezing and I've already had multiple claims with American Home Shield on it. Originally, I filed my claim online, which was easy. Then after that, I had to call them, however, it's sometimes difficult to get through. I liked the contractors they've sent. However, the problem has been ongoing. They would come, the furnace would work, and then it would cut off. They would come back and do something else. It would work, then it would cut off again. I called and they said they were gonna talk to American Home Shield to see if the unit had to be replaced. We had some rain and they said the office was closed and never got back to me.

Three months ago, I had issues with the furnace. I spoke with somebody from American Home Shield quickly when I submitted a claim over the phone. The contractor repaired a part and the service itself was very good. The furnace has been operating normally. However, my contract expires at the end of this week and I won't renew it. When I first bought the house, the warranty came with it, which was typical. And when I had an electrical issue and I repaired it myself, I realized that I should have called American Home Shield because I had coverage but that was within a week.

The head of my garbage disposal was leaking and I submitted a claim for it online with American Home Shield. They were able to get a tech to contact me that same day. The tech brought a replacement and was able to fix and replace the garbage disposal on site. Now, everything’s all set. It was all taken care of under my warranty. I didn’t pay for anything and all worked out great.

I was very pleased with my American Home Shield experience. I usually contact them by phone when I submit a claim and I pay the payment when I make the appointment. The last claim I had was for the sink. And the last couple of times that the contractors did the service, I’ve been very pleased. They were knowledgeable even when I had the water heater.

The value of having a warranty on my property is indescribable as repairs can be very costly. Recently, the belt of my washing machine was off and it was weird. It made a really loud noise and it would stop in the middle of the cycle. Also, the dryer wasn’t drying the clothes and it was almost like something was grinding inside and there was some kind of a joint that went bad. I called American Home Shield to submit a claim for that and my interactions with their claims rep were awesome. Then, the tech came within a half hour of the time he was supposed to be here. He was very nice and explained everything in detail. Everything is operating wonderfully now since the repair. I recommend American Home Shield all the time and I tell others how I have been happy for the whole 14 years I’ve been with them. Everything gets fixed right away and I never have any issues.

I went online to submit a claim for the vent with American Home Shield. Navigating through their website was good and I was able to submit the claim. A technician came out in two days and looked at it but I never heard anything back from anybody so I don't know if it was covered or not. Having a warranty is valuable as repairs get costly so American Home Shield is a good thing to have. I've had them for a year now, since I bought the house.

Over a year ago, I was working on my air conditioning unit to keep it from blowing a fuse, and American Home Shield resolved the problem. So far, I’m satisfied with the service that American Home Shield provided. The only one thing is that I would not like to use Total Air. They were one of the first providers to come out to attempt to work on my air conditioning unit and the issue was not resolved. I didn’t like having to go all the way through somebody in Florida, and sometimes when I talk to them, I had anywhere from a 25 to 30-minute wait time, and still didn’t get any satisfaction. Also, the reps were a little snippy. So it took two providers to resolve the issue. But if anybody needs repairs done, it’s better if they take out a home warranty and deal with American Home Shield because they are very courteous for the most part and they work with you to resolve the issues that you have. I’m just satisfied with them, and it was just unfortunate that I had that one little vendor.

My water well pump was shutting off and it was not pumping water. So I filed a claim online and then got a response from American Home Shield with the guy that wants to do the repair. He was the same person who did the same repair one year earlier. He came in a couple of days and made the repair. But when he started to leave, he was not giving me anything. I had paid the deductible upfront and I asked him for a receipt so I would know what had been done and he did give me that. Since then, I've had an issue with the pump. It stopped working again and if it goes off, I have to go outside and tap on the device to get it to click back on to pump the water. I called the technician a few days after the repair and left a message that I wanted to talk with him. That was a week ago but I haven't heard from him.

Every time I make a call to American Home Shield, it takes an hour to get a hold of them. Sometimes when they say they would call back, they wouldn’t and there’s no streamlined way to follow through a claim. I’m frustrated with their lack of availability. And not very much can be done with their online thing. You can schedule somebody to come out but you can’t really follow up on a claim or figure out where they are. There's so much that can't be done online that it's not that great. One time, I had a receipt that took me three weeks to get through them to find out where to mail it.

When I called to file a claim, the American Home Shield rep was a little short with me. It was impersonal and I felt like a transaction calling them. It wasn’t the most pleasant experience but she was efficient. The contractor that they sent was possibly one of the best contractors that I've had. Whatever American Home Shield does to screen their contractors, they did an excellent job. These guys were attentive and courteous. It was a really good experience with the contractors.

People don't realize that home ownership isn't cheap. You can't call a landlord and ask if he's going to fix a problem because you're the landlord. I got referred to American Home Shield by my mother and it's a warranty that has been proven. Everything that they do is great. I call American Home Shield a post-warranty insurance program because even though you've had something for 10 years, you could still get an insurance on it. They are all over the country and the warranty really works, so I've recommended it to a lot of people. I talked them up and told them that they needed it. It is the best thing in the world of insurance and insurance saves you a lot of money.

I've been having issues with the AC. We’ve filed a claim with AHS last year and again this year and they still haven't fixed it. The last time the serviceman AHS sent looked at it he said that it wasn't repairable. He was looking for the leak to repair it but he couldn't.

We had a leak in the pipes and we called AHS to submit a claim. Dealing with their rep went well, but she tried to send me somebody from Huber Heights and Beaver Creek which were a lot farther away from my house. I asked them if there was anybody closer and then they finally found someone who is part of their association and in West Carrollton where I live. And he was the one that finally came and he was very pleasant, knowledgeable, helpful, congenial and he explained how it went and so on. He fixed all the pipes and the handles. But I didn’t realize that the sink was leaking too and I found out that AHS didn’t cover the sink, so he didn’t fix the sink. I had to go out and buy a sink and redo it. Other than that, AHS was very good and I was very pleased with my experience.

American Home Shield is great and I’m glad I have them. It sucks if you don’t have them. Go and check them out because they're so awesome. My most recent claim was for a leaky pipe and I filed the claim online. Then I received an email or a call back from the plumber. They fixed the pipe and it has been working great since then. I have used that contractor before and I love them. They’re the best plumbers ever.

I had an AC claim with American Home Shield recently. We called them and they called the provider. Their customer service rep did a good service. The contractor who went here fixed the AC and he was courteous and professional. He solved it completely. I would recommend American Home Shield.

My washing machine was making a heck of a racket and wasn't spinning. I called American Home Shield and was on hold for an hour and five minutes to get through to request service. The contractor came the next day and he was great. He was very professional. He ordered a part and came back about a week later so we were without the washing machine for a week, but that part did not fix the problem. The guy felt that a second opinion was required by another contractor so he submitted that back to American Home Shield, then they sent out another contractor. He said that the repair was going to be too much that he recommended just to replace the washer. AHS reimbursed me after I bought a new washer, which worked out pretty good. Everything was smooth and easy except for the long wait time. I always recommend AHS to friends.

I've been with AHS for about four months and I had an issue with my heater. I called AHS and the contractor came and asked what doesn't work. They fixed the heater and I paid money for this. Now, it's working well. Everything is okay and I'm satisfied.

My air conditioning was not working. It was my first time to file a claim to American Home Shield online and it was easy and straightforward. It has reopened two times since, and they got back to me quickly as well. The contractor himself was very informative, and he seemed like he knew what he was talking about. I'm still working with him because my A/C seems to be intermittent and he says he can't fix it unless it's acting up. Even so, I would recommend American Home Shield to others.

I called American Home Shield about my cooktop and they had a claim, and the contracting company never showed up. We've been working with the two small burners for the past two or three months and when I checked the status, American Home Shield said the company did not respond. And then I have another issue with my heater. They said AC Wizard, an AC company, suggested that we replace the furnace. I thought my furnace was fixable but they went ahead and replaced it. They put a new heater, but they put the cheapest on the market without my consent and everybody was complaining about the unit. The heater was not working properly, and I called the contracting company twice. They came in and they checked and they said that there was nothing that they could do. It was either we upgrade the system or I need to call Home Shield because the heat has not been working the way it should and I got a $400 gas bill now.

The pressure on my tub was low and the water was running really slow for about a couple of weeks. I put the claim with AHS on the internet and they called the plumber. Then the plumber called me back and set up the appointment. The contractors were very nice, polite and very courteous. They came out when they said they would and when they had a delay, they called me and let me know. I’m very pleased. The first time they came out, it was running fine and then, the problem started back again so I had to call them back out. They came out and they found something in the line. And the faucet is working fine now. American Home Shield has been doing great.

Submitting claims over the phone can sometimes take an awfully long time. It was usually 20 minutes to half an hour. Doing it online is much easier and faster, and that was what I did when the washing machine flooded. It was filled but it kept filling and it didn't go to the next cycle. I got the response back saying that American Home Shield got my request for service and I will be contacted within 24 hours then the contractor contacted me.

I've been with American Home Shield for 12 years and I've kept with them for so long because of the ease. If something breaks, as long as the issue is covered by the warranty, I just call their 1-800 number and they arrange for everything else and do the rest of the effort. I was much comfortable in calling the reps. I told them my issue and it was pretty simple. They generally set me up with a contractor and I've never had a bad contractor. Although it wasn't the same contractors that I saw, I generally saw the same company that they worked with come out on an approval basis and I've worked with the Greenway company quite a bit.

Our faucet was leaking for a week so I called AHS and the contractor who came was great. However, it's always very difficult to get in touch with any representative. I had to call my phone company and ask them to extend my minutes because I was on hold for an hour at a time. Beware of AHS. Know what's you're getting into If you’re not going to be patient, then they're not for you.

Our A/C stopped working. I submitted a claim to American Home Shield over the phone and their rep was very nice. I was very pleased with the whole process. My husband dealt with the contractor who came out and he was pleased with the service. A few days after that, we had another problem and he called the technician. He came right away and fixed the problem. Since the repair, our AC has been working fine.

I’ve been with AHS for quite some time now and they’re good. I would recommend them. When I use their website to file a claim, I need to put in more details when I have two things to put in. The first one is for the time and I can only choose one from the multiple choices available. They should have more options for that. Then, every time I call, it’s a long wait and I get different agents and representatives. Some of them tell me one thing but when I call back, they’re not in the know of what that last person had informed me with. Their representatives need to do a better job of saying what they’re going to do and document what they’ve told me. Also, sometimes they tell me that I’m not going to be charged but I end up being charged.

My heater stopped working at 1 o'clock in the morning. I submitted a claim over the phone and it worked out well. However, it came back on again. I already placed the call, so I let them come here and check it out anyway. The contractor was a good guy. He was professional. I've been telling everybody that it's good to call AHS and have a contract with them.

I had an issue with the washing machine. I called the representative of AHS and told him what was going on. They sent out someone to check to see if the washing machine that I was having a problem with was fixable, but it wasn’t. So, American Home Shield replaced it with a new one. It’s a lot different than the old washing machine, but I think everything will work out. The contractors were good and I was pleased. Everything went well. I recommend AHS. I have talked to a friend of mine about this plan and she recently took it out.

The water was leaking through the roof. It was one little pipe the size of a penny behind the sink. It was very small but it had accumulated over a couple of months that caused it to have that drain come down the bottom and create that circle. I put the claim online and then I called them, although calling is better for me. I got to talk to somebody directly. Online can sometimes take longer, but they’re generally the same. They came out the next day so it was fine. The techs came and cut the ceiling open in the bottom level of my house to find the leak. They had to cut two places. The guy went to Home Depot, got the part, and fixed it. And then, he came back and fixed the sheetrock with the company that brought it over here. I got my leakage fixed. Everything went well and it was a good experience. If you want stuff done, American Home Shield will do it.

I was told that my heating element needed to be replaced, and American Home Shield assigned someone to come out here, and they said the wire was loose. It’s been working since then. But when I needed a new thermostat and they installed one, it was inferior and did not light up. I had a really nice one before that lit up. But the new thermostat that they installed didn't even fit the hole in the wall. Another one was when the washing machine had a problem and it took over a month to get it fixed. But the people they assigned here were very good.

I was having a bit of difficulty having American Home Shield approve a heater furnace repair. After the original technician went out and gave the diagnosis, American Home Shield immediately called me and they said it was not approved because there's an issue with it and that it was pre-existing. It was a crack on the box which can happen anytime. Based on the age of the unit, it's common. I had to get another guy to go out. I had to call back and tell American Home Shield that I wasn’t satisfied with the outcome and that I wanted another opinion. They told me that I will have to pay for another service if the people who will check it again say that it was a pre-existing condition and if they say it was not preexisting, I didn't have to pay. I went back and forth with them for over a month now. I had to struggle with them and I finally got results. This is the first time I have this experience with them.

My washer was still dripping after the wash and it was still leaking water into the tub. I filed a claim to American Home Shield over the phone and the claims rep that helped me was good. The contractor that came out was very professional. When I told him what was happening, he knew what part to bring and I was impressed. He did a good job. Everything is working perfectly now. My experience was great. I got good service from American Home Shield over the years and I've already recommended them to three people.

The compressor of my 13-year-old AC wasn't kicking in. Submitting the claim online to American Home Shield was very easy, and the contractor that came out was very nice and knowledgeable. I liked him. He even gave his number and told me that if I have problems within the next couple weeks, I could call him and let him know. He put a jumper at the compressor and it worked. It was cold but now it's probably room temperature. He was worried about that compressor so it might have finally gone out.

The heater for the pool was turning on but wasn’t getting to full temperature. We set it to 102 but it was only getting 96, and so I tried it a couple of different occasions to see if it would act any different or if there was an anomaly but it was the same. That's when I filled out the service order online with American Home Shield. The technicians took 3 days to come out but they were professional and they texted me ahead of time, so they met my expectations. They replaced the thermostat but the temperature was less than whatever I was getting. Once they did the thermostat, I was only able to get it up to 86 which is 10 degrees less than what I had before. It was still coming on and still heating but it was coming up to less of the temperature that I had before. So, I had to do a recall. They tried to come to the property a couple of days ago but I didn’t unlock the gate so they're going to try to schedule again next week.

I couldn't seem to cure a drainage problem in the sink that all the chemicals wouldn't fix. I've been trying to fight it for a few months so I figured it was time to call in a professional. I used to call AHS in and I found out I can't get through on the phone so I submit my claims online. That's a problem because if I want to call them on the phone about something, I never get to speak to anybody. You're on hold for a long time. One time I had a call and the person that was supposed to repair something, didn't and I didn't want them to come back. But it hasn't happened in a long time. This recent visit was great. The contractor they sent was very professional, very helpful, did the job and left. It was done in only one appointment. He just needed the electric snake to go down to clear out the issue. It was fairly quick.

AHS is convenient and helpful. When the heater wasn’t getting hot about a month ago, I submitted my claim to American Home Shield online and it was easy. I do it online because it usually happens late at night when business hours are over. The contractor came out on the afternoon of my day off so it was good. He worked really well and was very professional. He came to the door, went right to his business and was done pretty quickly. American Home Shield's price is good too.

I turned my furnace on this fall when it got cool and it wouldn't kick in. The burners started but the fan didn’t kick in and circulated around the house. Submitting the claim to AHS online wasn't difficult at all. The only thing is once they let me know who is going to come fix it, I went online and found they had a really bad rating. I called AHS to see if I could change it to somebody else and they didn’t want to do that. They wanted to give them a shot. I said, "Let's just give them a whirl." It wound up working out okay, but I wasn’t too happy about that part. Then I had other questions about it down the road, like what did they actually replace the stuff with, and they said comparable stuff, but I was wondering how that worked out.

I had a great and fantastic experience with American Home Shield. I had a pump in my swimming pool that went out. So I called it in and they dispatched somebody to call me back. It was a very smooth and rewarding process. The contractors came out to assess the situation. They had to order a part and when the part came in, they put it on. That part was working when they came out, but then, they had to come back because it stopped working within an hour. They had to come back three times before they got the issue resolved. There were no issues with them coming back out and the pump in my swimming pool performs like brand new since the repair.

My refrigerator was not making ice. I had to go buy bags of ice and during those times, it was warm. Also, my washer was making such a loud noise every time we wash clothes. It was so loud we can't hear the TV. I have a three-story house and the washer is on the top floor and I can hear it down in the basement. I filed one claim for both appliances with American Home Shield online right off my cell phone and it was very easy. The website is convenient and is very easy to access. I can just pick whatever item I need to claim and describe what the problem is and send it in. I had a quick response. I had the local repair company give me a call within 24-48 hours and they came out in less than 24-48 hours.

My dryer went out. It wasn’t getting hot due to the circuit breaker not working. I submitted a claim online and after a couple of days, they sent somebody out to look at it. He was a nice guy. He explained to me what was going on. He also showed me the breaker and said that if it happened again, I just have to lift the breaker up and then just keep that in there and replace it. He really did a good job. I would tell others that American Home Shield was good and that my experiences with them are overall decent.

My furnace wasn't working and I called Home Shield. I got a phone call almost instantly and it was very quick that the technician came out. He was very nice and cordial. I've had service people in my house before and some of them can be pretty nasty. But his company was topnotch. The technician was very young and I was shocked. I asked if he was sure he knew what he was doing and apparently he did. He was able to repair it and he did it that day. It was very scary not to have heat. I have had e-heat and we were at almost zero degrees so I was pretty happy. I got a topnotch service and I've recommended American Home Shield several times.

We’ve always had great luck with our home warranty and we've talked to our kids who have houses, to try and convince them to sign up for American Home Shield as well. They do a good job. They’re fast and they have good companies working for them. We had issues with one group of people they sent out and I think everybody was having issues as well and American Home Shield no longer uses them now. Aside from them, the other people American Home Shield uses do a great job and are always friendly. We've usually had a heating or air conditioning question and they always send the same people out. The heater quit last time where the power would light but the fan wouldn’t start blowing, and the technicians were out there the same day. It took them 10 minutes to fix the problem and it was great. Everything works out good with American Home Shield.

My washing machine wasn’t spinning for a couple of months. I submitted a claim for it with American Home Shield and that was quick and easy. I just went online and put up what I needed to get done and gave the instructions of what was going on. They assigned me to a company and the company called me for an appointment. I gave them the name of the washing machine and the model number.

I went online and filled out the thing with American Home Shield to submit a claim. Then, the contractor came in and did the work that needed to be done. I always refer somebody to American Home Shield because the experiences I've had with them had been more than great.

We had a plumbing claim recently and the contractor who came out did an acceptable job, but it could have been done a little bit faster. They got out here initially in a couple of days but then they needed another week to a week and a half to get the part they needed. But overall, we’ve been pretty happy with American Home Shield.

I always file claims online and American Home Shield's website is easy and super simple to navigate. The contractors that have been sent out are great. We had a problem one time a couple of years ago with a contractor, and I reported it to American Home Shield. AHS doesn't use that contractor anymore. Recently, our washing machine had a problem. American Home Shield sent someone out to come and fix the switch on it, and the machine has worked great ever since. AHS has done exactly what they said they'd do, they do it quickly, they get someone there and they've been easy to work with. I'd tell my friends to go with them in a heartbeat and have an insurance on their home like that for all the things that could break down. It is worth having and it has saved us money. I'm not a handy person and so it's been a very good thing for me and my family. We've had a very good experience with AHS and I think very highly of them.

My dishwasher wasn’t working and one of my friends took it out. He thought there was a short in the wire and that was what it turned out to be. My granddaughter called American Home Shield out and it took a couple of days for them to send someone out, but it only took a couple of minutes to fix it and that was a good thing. It’s working fine since the repair.

I have been with American Home Shield for two years now and they have always been good. They always take my claims and handle them on time. I filed a claim for my appliance and the company they assigned it to was on time and they called me before they arrived at the appointment. After that, I called AHS due to a leak in my bathroom with the hose. They put my claim on time in a nice manner and sent me an email, but the subcontractor that AHS worked with took one week to give me an appointment which was not professional. If you call somebody to fix one problem, it should be in the next 24 or 48 hours. If not, then things will be worse. I'm going to have a flooding in the house before they come in to fix it.

I had great experience with American Home Shield. I filed a claim online for my heater that wasn’t working and it was easy. A contractor came first thing Monday morning. He was great. The heater was fine since the repair.

I've had a problem with our heater upstairs. In order to submit a claim, I just have to call American Home Shield but the wait time has been prolonged lately. Very long even for the people who come out. They were complaining how long they have to wait on the phone. I usually don’t have to wait a long time for that to happen. It's usually done within a couple of days. But the contractor guy came out, fixed everything and I would use him again. I just told him that I hate that he had to drive so far. I have a guy that usually works on our stuff, but for some reason, American Home Shield scheduled somebody two hours away to come work on it. But they fixed what we needed them to fix and they have been nice and trustworthy. However, I noticed that my rate went up a couple of dollars a month. It was 69 but it's 71 now. Other than that, I've recommended American Home Shield to several people.

We had a problem with our dishwasher so we called to submit the claim with American Home Shield. The contractor was great and when he came and assessed it, he needed some parts. He came back, fixed it and it worked. It took about two weeks but we had a good experience with American Home Shield.

I had a garbage disposal that was not working. It was clogging up and I couldn't use one side of my sink so it impeded everything. I've been with AHS for three years. Submitting the claim to AHS was smooth and very easy. It was a good experience. I was speaking to an individual on the phone and I was sure that all my concerns or needs were being heard. It took less than four hours for a technician to come out. The contractor was excellent and since the repair, the garbage disposal has been working great. I highly recommend AHS and I've recommended them to two people since. One girl was buying a new home and there was a new bill. She was taking her chance to always get some insurance and I recommended the warranty to her.

My submersible well pump had been in for about 30 years and it basically died so I needed a new one. I submitted my claim online and had no problems with it at all. It’s always nice to talk to somebody but doing it over the phone is a hassle because I can never get through to anybody. It’s over an hour to wait and that’s ridiculous. But the process from submitting the claim online can take a while to get through to the contractors so I called the contractor, KP Ventures, to put them in the picture of what was going on. I left them a voicemail and they were out there the following day.

I had a plumbing issue and when you got a blocked sewage, it affects your home. The contractor AHS sent came out that night. I submitted the claim that day so they were really prompt and the guy was really helpful. There was a lot of communication with the contractor. He showed me exactly what was wrong and why it was wrong. And he told me next time if it breaks I have to call him. I had nothing but a good experience with AHS.

My microwave and dishwasher broke so I called to file a claim with American Home Shield. I spoke with their rep and it was a good experience. My interactions with the contractor were fine as well. He was helpful, professional and courteous. Everything is good and working perfectly since the repairs.

I went online to file a claim to American Home Shield and their site was very easy to use, very intuitive, and straightforward. The guy who came to do the repair was right on time and he was super nice. He was phenomenal and went above and beyond. Everything was done exactly to a tee and everything has been fixed. I couldn't be happier with the excellent experience.

The American Home Shield rep came to our office and explained the program. She's so available, amazing and I love her. I was having my whole family over for Easter and a day before that, the plumbing went out. American Home Shield had the problem fixed on short notice, and it was fabulous. The contractor Patty was awesome as well. I didn't know what to do and they were all great and super. American Home Shield is the best.

I’ve had this policy because everything eventually breaks down. I’ve been loyal to American Home Shield and I pay it every month. But I think they avoid doing a replacement because of their money. I have a home that was built 30 years ago and the contractors come and do as little as possible. They keep repairing the same burners when they should replace the whole thing and every time they come out, it’s a $75 charge. It has always been that way and I’m lucky that my things don’t break. They did replace my microwave and oven a few years back. But they had no choice because they couldn’t get parts and repair it. They couldn't buy the same model anymore. Right now my refrigerator, which is 20 years old, is starting to leak and it is definitely going to go to pot. I’ll see how they respond to that.

I filed a claim with American Home Shield for the electrical in my oven. When the socket blew out, the whole light fixture fell out in my lower oven. The electrician that AHS sent out was great. He told me not to touch the raw wires that were exposed, which he said would knock me through the wall if I did. He had to order a part and took two weeks to get it. We were having a big party and I needed both ovens. He guaranteed that he’d have it fixed by then and he did.

I filed a claim with AHS for the furnace of a rental home. I did it online but I spoke to the technician when the technician was there because the lady leasing the house got me in contact with him. Everything went perfect except that when you manage so much to save for a house their expectations are very high. Technician was great the way he performed but he couldn’t give me a better date about when he ordered the part and when he would come back and make the machine work.

A few months after we had bought our house, the dishwasher stopped working and started leaking. I went online and filed a claim with American Home Shield. It was easy and straightforward. They sent out a repairman. He looked at it and figured out what was wrong. They tried to find parts for it, however, the dishwasher was old and the manufacturer no longer made parts for it. After that they determined that a new dishwasher was needed. They walked me through that process, got the right one and installed it. It has been working great and is more efficient than the original one that we had. There were two contractors that they sent. The first one was a nice guy. He seemed to be very knowledgeable about what he was doing. The second guy was a little bit younger, but still knew what he was doing. He smelled a little bit but that didn't bother me that much. Working with Home Shield has been easy.

American Home Shield gives me peace of mind and the monthly fee is not so high. When something needs a repair, they send someone. Nowadays, you don’t know if the ones you find are trustworthy. With AHS, you don’t have to worry if it is the right quote or if you're overpaying because the contractors are the ones that got approved for the job. It makes my life a little easier because I don’t know everything about the house. Recently, the shower was making really sharp screaming noises. I made a phone call to AHS and they were professional. Also, the contractors seemed very knowledgeable. There were two guys, and one could not speak English well while the other younger guy could. Other than that, they got the job done and now the shower is working well. Now I don’t have to worry every time my son goes to the shower as the noise was really bothersome. I’m satisfied with AHS and I will refer others to have their service.

I called AHS for my washing machine. They assigned a company to me and that company contacted me and set up an appointment. The contractor came and saw what was needed to be done. A part had to be ordered and it took a while to come in, but the contractor came out, put the part in, and now everything's working fine.

I was changing the filter and I noticed a leak in the pool pump and it was spraying so much water that it was flooding a third area of my yard. It’s not good since it was draining the pool water and if the water gets too low, that can cause a major problem too so I submitted a claim online to American Home Shield. When the pool guy came to look at the pump, my boyfriend was there and he told us that it needed to be replaced and advised us of the time when he would come back. He also helped with this other issue that we were having with the pool that I didn’t submit a claim for and he didn't make a big deal. I had an automatic vacuum through the back. It was not suctioning very well and I thought it had something to do with the pump too. He told us the part that we needed and we ordered and paid for it on our own. He told us it was cheaper than ordering it through a pool company.

Our pipe burst and had been leaking over a week ago. It happened on an early Saturday morning and American Home Shield called it an emergency call. But we couldn’t get anybody to fix it until Thursday. We talked to AHS but they seemed like the claim wasn’t an emergency. We didn’t get a callback or received any communication stating that no one picked up the order. My husband had to call and reach out to them to see what was going on.

The toilet wasn't flushing. I called American Home Shield to file a claim and that went great. The contractor from Up To Code Plumbing who went in was very nice and really friendly. My problem was also a no-brainer for him. And instead of just coming in and taking care of the problem, he also asked if I had anything else I had issues with.

The toilet wouldn’t stop running and there was one night that it flooded my whole bathroom. It was filling up in the bowl and the water vibrated. I made it to where it won’t fill up all the way but it would still vibrate like it would feel the water was running through. And my water bill was about a $100. I submitted the claim to American Home Shield online. I found the link in the email that American Home Shield sent me monthly. I just clicked on the email and then the link to the website from there. The technicians were here right when they said they would. It was a two-hour window from 9 o’clock to 11 o’clock and they showed up at around 9:15.

Our washing machine stopped working. We submitted the claim online for the first time and the washing machine was replaced. After about two weeks, the brand new washing machine just started acting weird and so we called American Home Shield and they sent Samsung out and got the problem fixed. The contractor found the problem and got it fixed. It was a great experience. I'm telling everybody I know that they should sign up with American Home Shield. We've only had them for a little more than a year now. Our house is seven years old and just all of a sudden started having different things. We've had three separate claims and they've come out and fixed them immediately. I've always resisted home warranties because I thought they're not worth the money but they are. American Home Shield has been really great to work with.

I had a problem with the refrigerator and submitting the claim with American Home Shield was easy. They sent someone, but that person didn’t find the need to make the changes since he didn’t have the part and then he said there was no need, but we continued to have the problem so they had to send somebody else to fix it. The second contractor was able to get it fixed and everything is working very well now. It takes awhile before they are able to fix things because they have to send somebody who then sees they have to order a part. And then sometimes you have to wait for one or two weeks before they said that the part arrives. I've told friends that AHS is a good protection and that they should get it for them because in the end, AHS would fix the problem

Our dishwasher was making a really loud noise. I submitted a claim online and the process was easy. The contractor who came out was great and very informative. He got the repair done at once and the dishwasher has been good since the repair. And he told us to give them a call if we have any more problems. American Home Shield is definitely worth it.

My heat wasn’t working and kept cutting off. I recently happened to turn this barely on and off but it came to the point where it was really cold that it just wasn’t going above 57 degrees. It got really bad. The contractor assigned by American Home Shield called to set up the appointment. It was at 8:45 in the morning and I didn't remember to call them back until 7PM but they were here within an hour and had it fixed. I could not have been happier. But before that, the last time I tried to submit a claim, I stayed on hold for 45 minutes before I gave up and I had so many issues. They were changing to a new system and now, everything is fine.

We had a crack in the toilet and the sink. And the contractor came two days after the claim was submitted. He made an assessment, submitted the pictures to American Home Shield and then they replaced the toilet two days later. It was very quick. My first experience with AHS was terrible, though, because of one of the techs who was sent out. But then, the second one has been fantastic. My mom has always used AHS as well and it’s been great. We’ll definitely recommend AHS. However, we live in El Centro so the people that they send out to houses is limited and it does affect the service.

American Home Shield was great. I submitted a claim online when our air conditioner wasn't working then somebody sent me an email saying that I would receive an email from a vendor. The vendor called and said that someone would be coming in the next couple of days. The next day, they called and said that they would be here, and the technician was very professional. He looked at the air conditioner, said what the problem could be, troubleshot the thing and inspected the whole system. He thanked me for the opportunity to service then went on his way. We enjoyed having him. Since he did the work, the unit has worked out really good. American Home Shield did a good job. They give us security and peace of mind. Definitely get it.

My dishwasher water was being backed up and I submitted a claim for it with American Home Shield online because it was easier and I’m always in front of the computer. I got a call right away within 10 minutes for scheduling the follow-up. The contractor that AHS sent was very informative and they knew what they were doing. It was a good experience. There was some issue in getting the appliance out for service though. The way it was installed previously, it was very hard to get it out of its place but since the repair, its performance has been good.

My washer was spinning uncontrollably whenever we turned the machine on and the spin cycle. I called AHS to submit a claim and it was a little hard because it took a long time to get to somebody. However, the contractor was professional and knowledgeable. He came out here and assessed the situation. He didn't bring the part he needed so he had to order it. He then came back a week later and fixed it.

I’ve been with American Home Shield for four years and every time I need them, they’re there. I submitted a claim for my hot water heater. The contractor that they sent was very nice. He said, “I got to order all these parts because it’s an old hot water heater.” So, he had to order the new pieces to join the pipe and he said as soon they have that, they will replace it. I’m very satisfied with AHS. It’s the best thing to have. You also don’t have to worry about having a big payment that’s one time. I recommend all my friends to AHS and my sister is with them too.

Every time we've had a claim with American Home Shield, it has gone pretty smoothly. Recently we submitted a claim online for our washing machine and it was easy to do. Someone came out and did the repairs. He said the machine was old and it has a little bit longer to last and eventually would need to be replaced. But it seems to be working okay. The technician is from Accord Appliance and they've come out a couple of times for different appliances, and they're fine. I've recommended AHS to other people. I've told them what we have and that we've used it for different things, so it's paid for itself.

We bought the home in December and the previous owner told us something was wrong with the AC unit. He did not know what it was but he had fixed it several times and he was tired of jacking with it. That was one of the reasons why they purchased our American Home Shield. They knew that would need to be fixed. I submitted a claim online through my account with American Home Shield. Then I got an email in 30 minutes telling me they had already sent the information over to Ausco Air and that someone would be in touch with me shortly. Ausco Air reached out to me the very next day and we scheduled for Randy to come out and take a look at what was going on to see exactly what was wrong with that particular unit.

We couldn't get water out of our refrigerator and I called American Home Warranty. The reps were very pleasant and put our order in. We then heard within a day from the company that they had contracted with to come out. The contractor replaced the heater to keep the line but that didn't work. He thought it was a faulty part so he replaced it again. He had to be creative but now we have cold water so we're perfectly happy.

My kitchen lights went out and I had to call American Home Shield for them to fix it. The reps took the information I needed and sent me right back to the people that needed to come to my house. Then, the contractors came and fixed it. It has been working great since they fixed it. And AHS has been good and I've had no issues with the things that they had to had fixed over the time. I have recommended them.

We had a problem with plumbing. We made the appointment online and got a call back within an hour. And the claim was taken care of very well and very easily. My brother was the one who interacted with the contractor and he said everything went well. The plumbing has been great since the repair. Overall, it was a good experience with American Home Shield.

I recently submitted a claim online for my tub that was starting up and my washing machine or plumbing. American Home Shield’s website was very simple and very user-friendly. It was excellent. Both gentlemen who came out were very professional and gave me a lot of information. They fixed both problems on the same day and I haven't had any problems since. I would recommend the plumbers to anybody. Those guys were really good. Even the calls were fine when they called to follow up. I've told a few of my friends, the ones that are homeowners, about AHS and hopefully, they could be looking into it.

I called American Home Shield to file claims for my gas oven in which the broiler wasn’t working and for an icemaker that was shooting off too much ice. The first rep tried to get GE appliance for me because all my appliances are General Electric and I had such good service with GE repair. She tried three times to get through to them. A tech named Joey came in about 10 days and he was fantastic. He fixed the broiler and the icemaker. He was very informative and I was very pleased.

I had a broken refrigerator and I submitted my claim online. I've used the AHS site a few times. The contractor that they hired was Sears and that was horrible and it was a big fiasco with them. But through American Home Shield, they did everything they possibly could to fix the situation. But the freezer was broken for about a month. Somebody came out, they diagnosed what they thought was the problem, they ordered a part, the part showed up then nobody else ever showed up. I kept on getting canceled. My appointment would get dropped and they'd get rescheduled but nobody would ever show up.

I'm having the same problem with my AC as when I called American Home Shield to have it fixed before. I filed my claim over the phone and I got through to someone quickly. The contractor they sent seemed good and everything was fine. Overall, AHS responds fast and doesn't give me a problem.

I filed a refrigerator claim but the people who came out said that American Home Shield probably won’t fix it. The fan still works but it was really loud. It sounded like a jet engine. They said that since it's not broken, they can't do anything about it. I asked them to put in the claim or at least ask American Home Shield if they would try to fix the fan. And he said he would try to submit a request to have it switched out but I guess they never did. I never got a call about it.

The air conditioner stopped working and AHS fixed it. Submitting the claim was easy. I posted it online and a representative called me and set up the appointment. The contractors had to come back for a second visit because at first, they thought it was just a burned wire. But after fixing that, it burned out again. They realized something was causing the wire to burn out. But they were rather quick and everything's great. AHS is worth it rather than paying for a maintenance guy.

Our experience with American Home Shield was well. The technician that came was very helpful with the process and worked through American Home Shield. The appliance worked fine since then.

There was no heat coming out of my furnace. I've heard from everybody that calling in is pretty hopeless with American Home Shield. So, I filed a claim online, which is a lot faster. Then somebody from American Home Shield sent an email stating that someone would get with me within 24 hours from some company out of Ohio which upset me to no end because Lexington is full of good people that would have come out and don’t even charge extra to work on a Sunday. So, I had to sit overnight with no heat as the contracting company came at about 9:30 Monday morning. Apparently, it's an Ohio company that has local representatives, but I've never heard of them before. And I've lived here 40 years. So, I was a little dubious going into it, but they did fine.

Two of the plugs in my electric box didn’t work. When I submitted a claim online, the AHS site was okay but they didn’t get back with me until I called them four months later. I submitted the claim in November. I had a new baby so it went to the holidays and my birthday and I just never got back with them to see why no one had come. So then I gave them a call and they apologized. What happened was that the company they had me was not in operation anymore. They made up for it, waived my $80 deductible and got someone out here.

My microwave wasn’t working, so I called American Home Shield. When I submitted my claim, my interaction with the rep was fine and he said they'd get right on it. I had a prompt callback from a place that sent a workman out here because the microwave is built-in. The workman was an expert and he walked over to the microwave, hooked up a little instrument to it, and then he told me what was wrong. He said he had to go out to the car to get a part, then he went out and got it. He came back in, changed the part, and lickitty split, he was gone.

My refrigerator has a panel on the front that gives the ice and it also has a screen where we can put in photographs with a USB port. That had burned out but we didn’t know what was wrong with it. I contacted American Home Shield and within 24 hours, we had a phone call from the plumber. He came out and looked at it. He determined that it needed to be replaced but it had to be ordered which he did. And in about a week, it was in. He came in and put it in and all was done. We’re in a new home and we’ve contacted them three times and in all times, it’s been a plumbing problem and we’ve had excellent response and service. So, I would highly recommend AHS. I've also gone through their online process of filing claims and it's been very easy. I’m very satisfied with it.

My coverage with American Home Shield's competitor still hasn’t expired, but I got so fed up with them and I signed up with American Home Shield. Upfront, it was a bit expensive but it's worth it. Also, we didn’t add the appliances when we signed up because they are all brand new appliances and we have manufacturer's warranty the first year. Then sometime during the summer, we will add the kitchen appliances. I've been with American Home Shield for a few months now and it's pretty easy to submit a claim. I've always done it by phone and the wait time has been a few minutes.

My refrigerator was leaking, so I called American Home Shield. They took my name and number, and then they sent someone out. The contractor was great and on time. He was very nice, and he got the job done quickly. American Home Shield did a good job. It was fast and I would recommend them.

When I call to submit a claim, the reps at AHS are very helpful and polite. I was without a washer for a few days, but it was taken care of as soon as possible. AHS is very good. I've always suggested them to anyone I know.

The realtor who sold me the house bought me this American Home Shield home warranty for a year. And she told me that if I could arrange for my re-keying through them, it’ll be cheaper and that’s what I did. Everything went fine with submitting the claim, and the guy showed up like he was supposed to. He was lost, but it was okay. He did his job and he was very efficient. He said that he only brought one key so he needed to go back to his shop and get some more keys. I wasn’t living in the house and I just had to go there and meet him. He said that he'll be back in 45 minutes while I might run out and do an errand so we had an arrangement where he could go into the garage, in the people door, and just leave the keys in the garage. And then when he leaves, he would lock the door but he wouldn’t be able to lock the deadbolt.

American Home Shield was absolutely awesome. They were very efficient, professional, and kind.

I called AHS for a backup and a leak, and a company came out the same day. However, that company left without completing the job. AHS then sent someone else but I waited two days before somebody called me and told me that they were coming out. Those people then came out and they were able to stop the leak. However, they told me that the backup was caused by something that is not covered by the contract, and I'm still waiting for it to be fixed.

My heating unit would not come on and the pilot light was out. I called American Home Shield and the rep I spoke with was all professional and straight to the point. Then, the contractor that came out was very nice. He introduced himself as a representative of the company he was with and the level of his customer service was excellent. He got the unit up and running again and it has been working good since then. It’s an older unit and had a few issues along the way. But so far, it’s still going. It also needed some other stuff done to it and got a real thorough cleaning when they came for the call. Then they relit the pilot light.

My heating unit stopped working and it has to be replaced ultimately. I submitted a claim to American Home Shield and it was very easy. Everything that I needed to do was pretty much spelled out for me online. When I called the rep dealt with me wonderfully and was able to explain everything about the whole process to me and worked with me throughout the whole process. The contractor that they sent was very willing to work with me even on the issues that were not covered by American Home Shield. They were willing to help me out because at the end of the day the part that was not covered by American Home Shield was a pretty hefty expense and they were able to help me out.

My heater wasn’t working and it took me less than five minutes to submit the claim with American Home Shield online. Their website was very user-friendly. I turned the claim in on December 31st and the contractor came on January 1st and got it fixed the same day, and we had heat again. It was awesome and the heater still worked perfectly since the repair.

We had a boiler worked on and the claim was pretty easy to submit to AHS because you can do it online and you don’t have to wait. The contractors also have been okay. However, AHS has cost me some damage as far as with client relationships. I use the warranty on a vacation rental home where I didn’t have heat for a period of time when I had people staying there and it was very cold outside. It took time because of their process. There was another time where I had a hot water heater go out and they had to get a second quote. I had to put people on a hotel as a result because AHS' claims process was taking so long. I had a guy who could fix it and he was ready, but AHS wanted the second quote and it was unreasonably delayed. AHS does some good, but for remote areas or areas where the cost of living is a little bit higher and the cost of maintenance people as a result is a little higher as well, they have issues.

We had a leak at the pool and the pool heater caught on fire. I went online to file a claim and the process was good. However, I would prefer to be able to put some explanation. Other than that, American Home Shield sent a contractor who had been out before that did a great job and were very professional. I also liked that they not only sent a text message but also an email to let me know they were coming. They were very good about keeping me in the loop and everything has been okay now since the repair. It was a great experience.

For some reason, the water didn't dispense from the water dispenser and it was stuck. I submitted a claim with American Home Shield online and it was easy. The reps were really nice when I talked with them over the phone. The contractor was nice too. It looked like they were experts and they really knew what they were doing. They just changed the whole pipe and they fixed the problem in less than half an hour, and the performance has been excellent since the repair. Also, they were clean and they cleaned up after they finished with their work. So far, my experience with American Home Shield has been good.

The heater in our rent-out wasn't working. I contacted AHS and they responded in a reasonable amount of time. One thing with them, however, is that when you call them, you have to wait a long time. Also, the price doesn’t go down as you continue the service. If you start a new contract, it seems like the price would be cheaper as compared to when you're a loyal customer. Still, I would recommend them.

My daughter filed a claim for the AC with American Home Shield. She resides in the house down there in Florida and she filed the claim online, which was how I showed her. She said that the people were wonderful and they did a good job.

I go online to submit a claim to American Home Shield as it is easier and faster. I had two claims. One issue was an inspection of the electrical and the contractor explained why it happens over time. There wasn’t a repair but I was satisfied with his answers on it. The other claim was a microwave repair. The contractor made a few trips on the same day so it seemed like they were really trying to resolve my issue in a timely manner. I usually meal prep for the week and it’s not fun if I can’t just pop something in the microwave and heat the meal up.

I would recommend American Home Shield. Recently, they fixed my washer. I submitted my claim through email and within three days they responded. The contractor gave me a call and said he was coming in. He even asked what time I'm going to be available. And then he showed up on time and went to fix the washer and it only took them a couple of hours to fix it, which is great. In addition he was knowledgeable and friendly. He explained the problem, like what's wrong with the washer. Since the repair the washer is performing great.

Our plumbing was overflowing so we called AHS to send someone out and take look at it and it took them three days to get someone out here. The contractor who came was good, but he wasn't able to fix the issue. He unstuffed everything but the leak is still there. I was terrified of the leak going down to the basement. We submitted the revisit over the weekend and somebody will be coming out today. I would recommend AHS. I see where somebody would benefit from them.

The only thing that I got great results was for my oven. I was very appreciative of what Mike did because he came back. He was very professional. He took care of the problem and made sure the oven was working right. Right now, I am waiting for American Home Shield to come and check my water heater. I originally called to cancel but the lady talked me into not canceling and they would send somebody else out.

I called American Home Shield and made the appointment for our air conditioner. They told me I could pay the person who fixed the unit and I paid them. Unfortunately, I might have made a mistake and paid cash because I was in a hurry. They never reported to AHS and I called American Home Shield why I kept getting the bill. American Home Shield then called them and said, “Oh, it was paid." But their accounting department never followed through and followed the paperwork that it was paid. I'm out $75 because their accounting department or their provider could not get their act together and report the payment. And when something else came up wrong, I couldn’t get any service until I pay the $75.

We had two light fixtures that weren’t coming on and an electrical outlet wasn’t working. The electrical company that American Home Shield sent out came a day early, which was surprising but that was fair. It was a simple fix. There was a light switch that was having to be pushed in and the guy fixed it quickly and went on his way. Also, we had a conversation with him and it made me feel comfortable. Everything's excellent and working perfectly.

We made a claim with American Home Shield for the dishwasher and they fixed it. We submitted the claim on the phone and they came out well. The contractors were very nice, they came out quickly and the dishwasher has been working since the repair. The rubber on the dishwasher's door needed to be replaced and the contractor put it in there but it was hard to close the dishwasher door. The contractor said it would be that way for a while and will be loosened up as the dishwasher was used. We have it as a rental and they haven’t complained about it, so it’s okay.

The heat on the air conditioner went out. My claim with AHS went really well. It was my first time doing it so I called in and then they got me to do it online. The website was easy to navigate. There was one holdout with the refrigerator parts, but everything went well and I was completely satisfied. They fixed it and did a good job. When my American Home Shield runs out, I'll go sign up for more. I would tell a friend that it's an easy process, everything's real quick and I wouldn't go anywhere else.

We called AHS for our AC. The contractor they sent came very promptly and were terrific. The issue turned out to be nothing much. From the constant vibrations, some of the screws that covered the top had been shaken off. They then replaced the screws in two minutes. So far, we have had minor things, like the microwave. Bottom line, we have been happy with American Home Shield.

I was very pleased with the service done by American Home Shield. I would recommend them. My dryer wasn't working so I called them and it was automated. They said someone will contact us. And then the technician called later that evening. They sent an email and then called the next morning. He came, fixed it, and went on his way. The technician who came out was very professional. He was on time and was very polite and proper.

My wife called American Home Shield over the phone to submit a claim for a clogged drain. They took care of my problem with no problem whatsoever. The guy they sent was able to make it come open. Moreover, they've been out here more than once to fix things up. They have also worked on my air conditioner, two or three times The contractors have sent were friendly and cleaned up their mess. AHS has done right by me for everything, so far.

Day 1 (3/23/2018) After checking Google pop up ratings, I thought they are one of the best. How wrong was I? After I signed up and made a payment, the lady on the phone started rattling about policy not covering existing conditions, manufacturer defects, etc. How am I supposed to know existing condition or not? Who is going to decide it is an existing condition? I realized that this is a bad deal from the beginning. A little late to cancel on Friday evening as they are on central time zone.

We've had American Home Shield for several years now. Sometimes we've had very bad experiences with them and we don't want to be bothered with them. There was a leak in the faucet of my sink and there was also another incident. They've been out here three times for the furnace. We've had a lot of problems and they apparently, according to the renter, didn't resolve the problem.

If I could give this company 0 stars I would. I have been with American Home Shield for over 10 yrs. Lately in the last 3 yrs the service sucks. I have a broken toilet since October 2017, AHS sent a company out, 3 times and the problem hasn't been resolved. Thank God I have other bathrooms to use. AHS has been giving me the runaround for months. I have been calling and always someone was suppose to me back.

If you are looking for a home warranty company that will provide peace of mind if unexpected things happen to your home, sadly American Home Shield is not the answer. Do yourself a favor and find another home warranty company! I’ve dealt with American Home Shield for nearly a month trying to get a refrigerator fixed at my home and it still has yet to be resolved. They hire Sears to perform the service on my refrigerator, however after three visits to the home and two delays waiting for parts, AHS is unwilling to just replace the appliance. When you call AHS, they give you excuse after excuse why it hasn’t been completed, the customer service reps ask you why you are calling and not the property manager!

We were having trouble with the garage door opener with the remote control on one side and my wife asked American Home Shield to have someone repair it and also to realign the door because it was coming down not flat. And they failed to correct the alignment but they corrected the remote control function. The process was very efficient as far as submitting the claim. However, we are not very pleased with some of the subcontractors. And not all of them, but the quality of some of the subcontractors are below par in my view.

We filed a claim for the furnace recently because it just didn't work. When the technician came, he disassembled the furnace and said that it needed to be replaced. So, we submitted all of the paperwork and photos to American Home Shield and they agreed that the furnace had to be replaced. But what they were asking us to pay was what I would have to pay anywhere else to get a complete new system. So, we called them and told them that if a new system costs $2,200 and they were asking me to pay $1,900, the benefit of $300 is completely useless. Why would I pay for insurance for almost $75 per month, plus a $75 basic fee, and then have to pay all of that stuff? The benefit is less than $150 and that's ridiculous.

I had an issue with my garbage disposal. I filed the claim online and it was easy for me to navigate through American Home Shield's website. The contractor they sent was professional and on time. Moreover, they were able to fix the garbage disposal and it’s now working perfectly, which improved our day-to-day operations. I would use them again if I could.

I made a claim over the phone with American Home Shield for the furnace. Whenever I called them, my experience was good, as well as the timeframe for the contractor to come out here. The contractor was really pleasant and a really nice guy. He looked everything over and told me exactly what was going on before he even did any work. And the furnace has been wonderful since.

When I had turned on my unit one morning I had it set on 74 but it wasn't heating. It was 69 degrees in the house at that time. So I called American Home Shield's 800 number and they were quick and gave me a confirmation number. Then the contractor came out the next day. He said that he ran it but he couldn’t find anything wrong with it. So everything was good. The contractor said that if my unit starts acting up again we can give him a callback and they will come back. It’s been working fine ever since. If friends would ask about American Home Shield I'd tell them it's the best thing they can get. I worked for a couple of insurance and one older lady I've insured wanted to know what I could recommend for her appliances for normal wear and tear. I gave AHS' number to her.

My water heater malfunctioned one month ago. Submitting the claim to AHS was nice and easy. There was good communication with the contractor as well. I’m mechanically inclined and I can tell when someone’s not doing a good job, but he did nice and was detail-oriented, which I liked. The heater was replaced. However, I did not appreciate having to wait over the weekend to get a water heater that was down at Lowe’s. A family of four, having to go through five days without hot water, I don’t think it was acceptable. AHS should have different systems in place to prevent a family being without hot water for four days. Also, all the follow-up was annoying.

When I tried to get a hold of American Hold Shield the first time, they were terrible. I almost canceled it. I had a water issue, which was even worse, and I was on hold for two and a half hours. Then a recording said that they were experiencing high volume and they were going to call me back so I went online. And they said that someone will contact me within 24 hours. But I needed water since I have a fire sprinkler system built in the house, and without the pressure tank, I got no water anywhere so I couldn't wait. I had a plumbing company fix it, which cost me $2500.

I had an electric issue last summer and recently, I've had a garage door spring that was broken. I'm a realtor so I have a relationship with the representative so I just called her and she called it in for me. The garage door guy was great. I tried to file a claim for my dryer today because it stopped heating. In the policies I sell to my clients, they all have the coverage so I assumed that I have that same coverage. However, it wasn't clear that the dryer wasn't covered under my policy and I wished it was. So when I got to make a claim, they told me that I am under the old policy and they only want to renew me because I had made a previous claim. I had exceeded their dollar limit so I wasn’t a possible client anymore and they weren’t going to renew me.

American Home Shield is top-shelf. My wife works at the McCarran and she has a couple of guys down there that told her she needed to invest in home warranty insurance and we did. AHS is one of the best insurances we’ve ever bought. Our experience and their customer service have been great. They came and fixed two repairs and they did it in a timely fashion and made it happen. I submitted the claims right over the phone and I had a couple of hiccups. I just gave them the policy number and let them know. The easy thing is, when I let them know what it is, they'll give me a claim number. Once they give me the work order number, they'll let me know exactly who’s going to do the work. I would wait about ten minutes, call the company and let them know exactly what happened.

AHS is an excellent home warranty company. I've never had any issue whenever I call and it hasn't been a long wait when they've needed to come out and get stuff fixed. I had an issue with the garbage disposal as there was a leak. I submitted a claim over the phone and the contractor came out and checked it. He ended up replacing the garbage disposal. He did a good job and it only took about 20 minutes to do that. He was clean and had the area cleaned up neat. He was very professional, thorough and he answered all of our questions.

It was a nightmare with AHS. The heater was disconnected because it was leaking to the pool and AHS said they might cover that and they would send somebody out. They sent somebody out and they said, “It’s disconnected. How can we test this?” And I said I paid the pool people to disconnect it ‘cause it was leaking. Then they said if I could pay the pool people to connect it back and then AHS would come back. I said okay.

During the time when it was extremely cold our heater would kick on but it wouldn't get hot. I called American Home Shield and they were prompt. Their rep located a serviceman and within 24 hours I had a call and they said that the serviceman was heading this way. Our dealing with the serviceman was very pleasant. We were asked what we thought the problem was and since my husband knew more about that stuff than I do he talked to him and told him what he suspected. They weren't here very long. He knew what the problem was and ordered a part. And sure enough that was it. They came and replaced the part and it has been working great since then.

I had a broken inner glass on my oven and then there was something wrong with my stove too. I submitted the claim online but I forgot to add the refrigerator so I called that one in and the rep added it by phone. I was a little worried about doing it online because I don’t like doing that stuff but it worked out well. I got a response from the contractor right away, a couple of text messages and they gave me different ways to contact them which was awesome. They came out a couple of days later and I loved them. The technician was really nice and very respectful. He took my cues on whether or not I wanted more information. And I wanted to talk so we had lots of good conversation. He looked at stuff and I asked him questions and he explained stuff to me. Then he said he needed to get some parts and he would be back in 45 minutes.

I filed a claim online from American Home Shield when the sensors of the garage shut off and within 24 hours, we had a technician on our property. He came in and adjusted the garage opener in five minutes. He did the work and we had a cool interaction. But since the repair, it doesn’t work anymore. The garage people are coming out and my husband said they’re checking the warranty. That aside, I would highly recommend AHS.

I received a phone call from a contractor that partnered with American Home Shield. They said that they come out and inspect the air conditioner once a year then if they find anything wrong with it, it gets fixed under the warranty. They seemed very thorough and friendly. They came out, inspected the air conditioner and found a couple of things wrong then they cleaned up the tubes and did whatever they did. They were here for a while and the AC has been performing perfectly since. I would recommend American Home Shield for the ease of being able to request service online. Anytime I've ever called American Home Shield, the reps have been fine. Plus, the contractors have come out and fixed the issue each time so it has been good. Sometimes it takes a long time for somebody to come out and fix something but it's not really American Home Shield's problem.

I had an order some weeks ago and when I called, I explained what the situation was and it was supposed to be covered. Then once the technician came, he worked on an electrical outlet, replaced it, and that was okay. However, I was disappointed with the situation that I had with American Home Shield over my ceiling fan. We had it in the patio, which was outside of the house and I was told that because it is not enclosed, the fan was not covered. The patio is outside and it's an open space so we don't have windows or any glass there, but it is part of the house. The fan must be covered because I was told the patio was part of the house.

The air conditioning wasn’t cooling and I submitted a claim to American Home Shield right away. It was very simple doing it online and we were happy with it. I logged in to the account, made a few selections to say what the problem was and got an email saying that a vendor would call me and set up the appointment. The contractor was out right when they said they would be and the guy took a look at the AC, immediately discovered what the problem was and fixed it. He was gone within half an hour so it was very good service. The AC is still working fine and I'm very happy with it. AHS is very responsive and they are easy to use as a service.

My heater was not producing heat and I put in a claim online. That day, I was called by the company that was going to come out and we set up an appointment. They came out, looked at the heater and diagnosed the problem, and then they sent the order to American Home Shield to get it cleared or approved. Then the contracting company came back out a week or so later and fixed it. The process was very seamless, and now the heater is performing correctly and it is good. If my friends were buying a house, I would recommend for them to get a one-year warranty with American Home Shield. My experience with American Home Shield has been positive.

My AC stopped working. And I went online to submit a claim and the process was smooth. The contractor who was sent was fine. They fixed the problem in one visit. However, American Home Shield doesn't cover the electric gate sensors, and that's not really good. Nevertheless, Texas-wise, American Home Shield is dominant, so all my family members and all my friends already use them.

The heater went out and I submitted the claim online. My interaction with the American Home Shield rep was very good and the contractor that came out was very professional. The guy was very good and since the repair, the heater has been doing well.

My interaction with American Home Shield’s claim representative was very pleasant. He was on top of getting the information to the plumber. The tech was very pleasant too. He explained what was going on and what he needed to do so I was aware of everything before he started the job. I’m very happy with the installation of the new faucet a few weeks ago and the leaking has stopped. I love having a warranty on my property. It eases the worry of how I’m going to come out with all the money to pay for a thing and I just appreciate American Home Shield so much. Having their insurance policy is just like having insurance on all the appliances in my home and it’s great.

When my washing machine wasn’t working I submitted a claim with American Home Shield over the phone. I explained to the rep what needed to be done and she got it scheduled right away. The technician then came out and checked over the unit. He found out what was wrong and took care of it right away. I'd recommend American Home Shield.

I submitted the claim with American Home Shield for our dishwasher over the phone. The granite countertop was too cold and the control was a heating control that was right underneath that countertop so when the steam would hit it, it would drop moisture down on the control and the control burnt out. It just kept running and it got hotter and hotter. That almost caused a fire. Luckily, I caught it. I called GE and they sent me parts for it, but it was basically totaled. Then they tried to give me a dishwasher for about $400 or $500. I had a GE Café top-of-the-line dishwasher, which is around $1,100. I had to talk to supervisors and 24 hours after talking to them, they approved the more expensive one, which was apples for apples. In the end, I was happy.

I couldn't get my garage door to open up. I submitted a claim with American Home Shield via phone and my interaction with the claims representative was very good and I got my job done. The person explained to me that I may have a problem in them reimbursing me or for them to cover the charges until the person from the garage door opening, Mr. Garage Door, looks at the problem to see what it was. It turned out it was a broken spring. It took about 24 hours for a technician to come out here and he was very good and very professional. He knew exactly what to do and he had it fixed in a short period of time. Everything has been good since the repair.

My air conditioner quit working. When I submitted the claim, everything had been fine. However, I didn't like the wait time. I had to sit on hold. The lady was very friendly, very nice and very attentive though. She got me a deal. When the technicians came out and checked it they were determined it needed Freon and then they saw where it had a leak and something that blew the hole in one of the lines. So they shut it down and didn't put any Freon in it because they had to see what they wanted to do because there was some quite of a bit of damage. The unit is 10 years old. The outside coil had a lot of corrosion on it and the fan bolt into the upper shield is severely cracked. It could fall in at any minute. They fixed the leak and started putting Freon in it. It took a whole lot of 10 pounds. It only takes seven so they determined that the compressor itself was bad.

When I submit claims to American Home Shield, I call and make the appointment and then I go online and confirm. My most recent claim was for my garage door opener and everything went fine. The contractor was punctual, and if he wasn't, he called, so I was very pleased. He fixed the garage door, and now it's great. I'm happy with American Home Shield and I've already recommended them. If you don't have American Home Shield yet, you should.

I called in a claim for my range in my kitchen, and the company that American Home Shield called was on time each time he came out. Only the top part of the oven that would heat up, so it was pretty difficult when we wanted to bake something. We had to continuously watch it so we wouldn't burn it. I had it all of the time on broil because it wouldn't work otherwise. The technician repaired what needed to be repaired and even some stuff that I hadn’t even brought to his attention, he noticed that it needed repairing and he repaired it. I had a pleasant experience. My nurse uses the range quite often every day and it’s still working. And now we could bake, which we couldn’t before. Everything is working very well and I'm very happy. I have suggested American Home Shield to quite a few of my friends and relatives. When you are older and you’re retired and you need things like that, but you’re on a limited budget, they work out very well.

I've only used American Home Shield once, but I was perfectly happy with the service and everything they did. My refrigerator wasn't working, I called them and I got through right away. They were very nice and professional. The tech came out and he was able to change the thermostat. I would recommend them to a friend, though it'd be nice if the price went down a little bit. You pay the $100 service fee and then you're paying monthly too, but it is what it is.

My dishwasher was not cleaning the top and the motor had gone bad. I filed the claim on the phone for American Home Shield and my interaction with the rep was fine. I usually call any time after 10:30 at night so I don't have to wait a long time on hold. The contractor who was sent out was the best. He walked me through the process then fixed it and rolled out. He taught me what was going on and he kept me informed. And my dishwasher has been working like new since the repair. I'm all down with American Home Shield. If I'm not satisfied with the contractor they send out, they can put me on the list and get me a different contractor. It's very seldom we have an issue with American Home Shield. It's the contractor that might not be satisfactory.

When we bought our new appliances a year and a half ago, we didn't take the extended warranty on them because American Home Shield has a better warranty than what Samsung does. We had two people come out that we've put two claims in and they were a month apart. The first time, our furnace went out when it was literally 20 below 0. The contractor found out we have teenagers, so he was over here within a matter of hours. He came over in the middle of a snowstorm and fixed my furnace. And then because my husband is disabled, they refunded us our deductible. He said that's the least he could do. And recently, a piece broke in my hot water heater and my basement flooded. My husband went online, he pointed and clicked, then the guy came over and he fixed it. I would tell my friends to go with AHS without hesitation as it pays for itself. Everybody should have them and we refer it to everyone.

American Home Shield has been pretty good. But it takes so long to get through to them. When I call in, the hold time would be one hour on the automated thing. There has also been a couple of problems. When I called for a technician to come out and look at a plug in the garage door opener, the young girl that was on the phone told me that there was going to be $100 co-pay. When I asked who should I pay, she told me that I should pay them then they'd pay the contractor. So, I paid her.

We filed a claim by phone recently for our washer and American Home Shield was supposed to replace it. But the unit that they offered wasn't similar to what I had and it was not European. I ended up buying another one, and I haven't gotten my money back for that. But the people at American Home Shield are really good and I'd recommend them overall.

There was a really slow leak in one of the pipes and the claims process with American Home Shield went really well. The guys came in and took care of it. It’s pretty much all done now except for putting back the vapor barrier under there and finish up now that everything is dried out. They wanted to wait about a month or so before they put the vapor barrier back in and clean up the installation around a couple of the heat ducts.

The dishwasher was leaking but it turned out that the door just needed to be tightened. I did that and it was fixed so I cancelled the work order that I put in. I contacted Home Shield and I was told I’d get the money back but I got an invoice saying that I was late in paying my fee instead. Otherwise, the people that AHS contacts is great. I typically file claims to American Home Shield over the phone and all of their representatives have been professional and pleasant as well. But I heard offhand that a lot of contractors don't like American Home Shield because there is a pressure to fix something even when it needs to be replaced. And I feel that that was the case. American Home Shield is disinclined to replace something that needs to be replaced to cut corners. But overall, my experience with American Home Shield has been okay.

When I submitted the claim, I called the number of American Home Shield and they called my wife back. Our dryer issue was a major inconvenience because we had to go to the laundromat. But once the professional came out here and told us what was wrong, he fixed it and everything is good.

I had a pipe that burst and I found submitting a claim online with American Home Shield to be easy. But I had a claim that took weeks to do because there was a lot involved in it. It would have been great if I could have went online and see some notes because it was in progress. But with any other claim I’ve had with them somebody would come right on out and fix it so it wasn’t a big deal.

I’ve had heating issue a few times and AHS technicians have come out and worked on it but nobody could seem to fix it. I’d have it set at a certain temperature to go off and go on in a cycle and sometimes it would just go out. I like to set things at a certain temperature, at 74, and I’d wake up in the morning and it’d be 68 degrees in the house. I know it missed to cycle because it’s supposed to come on at 74. So, I’d have to go out to my unit and turn it off. I'd let it sit for a while and then turn it back on to see if it’d reset. It worked for a while but the last time it just did not come back on. So, the guy that AHS sent out came and he changed a couple of things. He worked on it and he got it fixed. I hadn’t had that problem anymore.

My heat had went out and the unit was blowing out cold air so I put in a service request online with American Home Shield. Buffington Brothers called me the next day and told me to make sure someone would be here when they were going to be coming out. And then they came out the following day. It was a wire that broke and they fixed it, and it didn’t take them a long time. So I was pleased. I have dealt with Buffington Brothers before. So the experience was all good. I like it better that AHS use local vendors rather than bringing someone out of town or out of state. When I first started, they were sending people from out of state. The overall experience has been okay so far, except that nobody likes to pay that deductible every time. But whenever I put in a call, they bring someone out and they usually fix it.

I have talked with a couple of American Home Shield's reps on the phone whenever we were doing appointments when we had a claim regarding our water heater. They were perfectly fine, nice and helpful. They had their sub-contractor come out, look at the unit and tell us what was going on. However, we were a little iffy with the plumbing contractor only because I didn’t know much about the two line adjustments that they said were needed to be done.

I filed an online claim with American Home Shield for my microwave. They contacted me almost right away and the contractor they sent was very nice, professional and thorough. He did what he needed to do. However, this is the second time I've had the same issue. If I have it again, I'm a little concerned that it's something that I can't control because he said that grease and soap get in the microwave. AHS seems to be just what I need.

Our heater just quit heating and I called American Home Shield that morning. They got Danny Larcom out for me a couple of hours after I contacted them. I haven't ever used them before but I know them and that they have done a great job. The gentleman that was doing the work contacted me and told me he was on his way out. I was at work and he called me back. He told me what was wrong and that they were going to get it fixed and they did. The heater is doing well now and I haven't had any more problems out of it. American Home Shield did what they said they would do and did it without any question. They did a great job and so did Larcom. I have recommended American Home Shield to several people and tell them what a great insurance it is. I'd tell them some of the space it worked and about how they would just do it promptly.

My experience with American Home Shield has been excellent so far. My most recent claim was my central heat and air unit and the technician who came out was excellent. I couldn’t ask for a better person to come out, diagnose the problem and fix the unit. He was extremely thorough. If he had a question, he didn’t mind contacting someone that he could trust to help him with the situation. He had to order some parts and he had to submit the request for those parts to American Home Shield. But once he got the okay from American Home Shield and he got the parts, he was able to come back out in just a couple of days and fix the problem. Since the repairs, I've had no problems at all. Overall, everything was extremely professional and good, and I have recommended American Home Shield to several people since my dealings with them. I’m very happy with it and I encourage anybody else to this service and to contact American Home Shield.

My husband discovered that there was a leak underneath the house that seemed to be coming from the kitchen sink area. I went online to file the claim to American Home Shield as soon as we discovered the leak. My husband is thinking about calling back and doing a complaint since the first plumber said that he was not going to touch the pipe because it was the lead but it wasn’t. He couldn’t do anything.

I had two claims with American Home Shield. One was for a hot water heater and one is a plumbing claim which is still active. It has been three months and some of it hasn’t been corrected because of the schedule to have the plumber come. But the plumbers made two trips. The toilet was leaking so they fixed the leak from the lead line but they did not fix the leak from the inside. When the guy came back, he said that we needed a new toilet. I went through all that and saw if AHS will pay for the new toilet. Now, they’re going to get a toilet but the guy can’t come and the claim is walking in status on the first trip. Hopefully, we’ll get the new toilet installed. All in all, AHS takes too long to get something done.