American Home Shield Reviews

When the guys sent by American Home Shield came the first time to fix my AC problem, they told me that if I had any problems within 60 days, they would come out, service the problem and I wouldn't have to pay any fee. They fixed the problem when they came the first time, and it was before it got cold. Then it started getting cold and I was putting up with it for a while, then eventually I decided to turn the heater on. When I turned the heater on for the first time in the beginning of winter, it was doing the same thing. This was within that 60-day period, so I called it in and I told American Home Shield that it was the same problem. The AHS rep said that it was for the AC when I called in the first time, and this time it was for the heater and that was a different thing. I said, “Yeah, but it’s doing the same exact thing as it was doing when I called it in when it was the AC problem.”

In mid-December, the washer was filling up with water and then not draining. After a week or so of thinking that it was just an issue with the water, I submitted a claim to American Home Shield at night and set up the visit of the technician over the internet. This was the first time that I accessed the system and I tried to look for the categories that this service would fall under. In the beginning, I could not find the categories that applied to the appliances, then I logged out and when I logged in again, the categories were there.

I have had the same appliance repair request for 3 weeks. I keep calling and calling because they keep assigning me the same contractor who admittedly can't repair the name brand machine. It must be done by someone else. Not only that, the work order keeps canceling. I speak with people whose vernacular is so strong that I can't understand it. It eventually comes out like this... "what be your contract number?" "is dat all?" Come on!

We have had nothing but problems since day one with AHS. First, it is nearly impossible to get through to them, leaving you on an endless loop between their inferior website and customer no-service phone system. I have grown accustomed to being on the phone 2 hours a day (no exaggeration either) between AHS and their inept contractor. We have been without AC for a month because their contractors took it apart and literally left it in pieces in my garage and driveway. We have had 7 appointments, twice they showed up 6 hours before their scheduled time, they didn't show up at all once and didn't have the correct parts on the other appointments. This vendor changed one appointment without informing us on another occasion and became argumentative with us over it. Neither AHS nor their vendor call us, any contact is initiated by us.

I had an absolutely wonderful experience with American Home Shield. The water tank ended up having a hole on the top of it and water was coming out. Filing the claim was very simple. I did it over the internet on a website and then I had someone call me in less than 24 hours. The contractors AHS sent have been to our house three other times prior so it was good. Everything was awesome. Everything is back to normal and I'm so glad that we have American Home Shield. I've told friends about AHS and three of them already use it.

I’ve been with American Home Shield for 12 years. I’ve had them out four times this year already and it was all good. However, this last time, it was not like they’re listening. What happened was that I had my whole kitchen remodeled. So I thought for sure that they would see that the faucet itself has frozen up by hard water. Meaning, it was pinched up, calcified and fossilized. It used to be a $200 moving faucet where I can move the head from sink to sink. Well, now it’s petrified like a trunk that wouldn’t move. So in October, it started moving the whole thing.

The ice maker of our refrigerator wasn’t working. My wife tried calling American Home Shield to submit a claim for this issue, but the wait time was really long, so then she went online to submit it. The contractor that came out is a really good guy and he was super. He didn’t have the parts with him to fix the ice maker, but he's coming back some time this week to finish the job.

I definitely recommend American Home Shield. It’s very easy to use them. You just have to call in your repair and then someone calls you within 24 hours and comes out whenever they set the appointment with you. We had several outlets that weren’t working properly. There was no electricity going to some of them. And when you plug into certain outlets, they caused the lights in the living room and the dining room to all turn off. So there was a short in there somewhere. Half of our living room worked and half didn’t so we couldn’t turn the lights or the TV on. And then our dining room was completely out of power.

My water heater burst. All I did was call American Home Shield. They sent a plumber out and they fixed it. The plumber was nice and courteous and did a good job. The heater has been great since the repair.

I had a leak in my kitchen faucet so I called American Home Shield and the plumber came out. I asked the plumber if I could still keep the old faucet, and he told me that I couldn't and that I was going to need a new one. I already bought a new one, and he installed it and he told me that American Home Shield will probably reimburse me for the value of the faucet I had if it falls within their range. It was $150, so I called American Home Shield and told them about it and they said they would contact the plumbing service that came out here and find out from the plumber what he thought and get back with me. But they haven't and that was at the end of November.

The bathtub in our upstairs bathroom was leaking through the kitchen wall down into the kitchen. We only noticed the leaking when the girls would take a bath. When the water was sitting in the tub, it would leak. But if they would take a shower, it wouldn't leak, so we're trying not to use it for baths. We had someone come out in December from American Home Shield. He did something and he said it was fixed. He put water in it, let it sit for a bit and had a cup of coffee with me. It didn't leak, so we thought it was fixed. The girls took a bath again last week and we resubmitted the claim but AHS sent out a different company the second time and the guy cut the wall in the kitchen and then he saw where it was actually leaking.

It was very easy to submit a claim with American Home Shield for my dishwasher. The contractor came out, looked at it, and said the dishwasher was outdated. They said they were going to check on a part but then I never heard back from them. It has been almost a couple of months now. I called AHS yesterday to find out what was going on. They said that they would get back with me again and I'm still waiting to hear back from them. They were very nice, except the first person put me on hold for 40 minutes while he was checking out some things. When he came back to the phone, the phone hung up. When I called back, the girl said the first guy never put anything in. It was like I hadn't even spoken to anyone. I'm dissatisfied with that one issue with the dishwasher, but I'm very satisfied with all of the other things that AHS took care of for me.

At one point, American Home Shield was charging us $125 whenever the tech came out whatever the problem would be. But now, they’re not doing that anymore, so that’s a plus. I’ve used AHS about four times since I’ve signed up with them.The first time I used AHS was for a double oven. It was frustrating because my oven went out about a year ago during Thanksgiving. They had to get another part and the guy came back so I got that straightened out. They also had to get another part for my refrigerator claim. My last experience with them was with the garbage disposal. They came out once and they had to come back again to fix it. So, I didn’t have to pay. Everybody has been professional and nice towards my concern. They seem like they want to work. Overall, I’m happy with my experience with AHS. In fact, I have recommended it.

I had an issue with a pool heater and I let American Home Shield know what was going on. They contacted their independent representative who came out to inspect the pool heater. The contractors went back and told AHS what the issues were then they fixed it. After the contractors got into it, they realized that there were more things wrong than what they originally thought. It’s an old pool heater and they had to get some additional parts, which took a little bit of time. They did all they could do and took care of it. It works great now and that’s all that matters.

The drum on our dryer was cracked and somebody that worked with American Home Shield said that AHS is really good, so we went with them. The tech of another company wasn’t experienced enough and said that we abused the dryer. We requested a second opinion and the tech from United Appliance fixed it. He was the tech guy who usually worked on the Samsung products, so he knew exactly what the problem was and he said that we didn’t abuse the dryer at all. We had that dryer for seven years and if we had abused it, it would have been broken a long time ago. AHS helped us out a lot and I would recommend them. I already told all of my family that they need to do American Home Shield.

Our thermostat went out and I went online and clicked stuff to submit a claim with American Home Shield. The contractor showed up and replaced what they needed to. They troubleshot and fixed what they needed to in under an hour. Our thermostat's performance has been outstanding since then. I’ve also called AHS before, and their reps have been great.

My heater wasn’t working when the winter time got here. So I filed a claim and I've always done it online because the call waits are so long. And it has been easy. The contractors have been pretty good and knowledgeable. It's just that the length of time to get them here could be shorter. Typically it was at least three or four days to a week to get a contractor out.

Recently, I submitted a claim online to AHS for my AC. It was easier for me to do it online than doing it on the phone. The contractor, Doctor Cool, was so nice and very helpful. They had to follow up in two days but they fixed it. Since the repair my air conditioner has been working perfectly. AHS is working for me and it's the best.

My heater wasn't heating. I called American Home Shield and I got an immediate response. I got a call from the repair people the same day and they came that night to fix the heater. It was so wonderful. They were excellent. They were also very quick, courteous and professional. Overall, they did a good job.

I had a claim with American Home Shield that I canceled because it would take them a week to dispatch somebody to fix our refrigerator. And being without a refrigerator for a week is a bit complicated. But before that, I made a claim for the pool heater that wasn't working. I called AHS to dispatch somebody and two guys came shortly after the call. They looked at it and they said it was not repairable because there were several problems such as the pilot light tubing being broken but it wasn’t.

My last claim with American Home Shield was for a clog in the sink. If you deal with them online they are good and efficient. Online is perfect because once you registered a claim, they hook you up with a contractor, who then calls you within 24 hours, sometimes 12 hours, and they show up on time and everything's okay. They come in, look at the problem and fix it. It took half an hour and it was done. And if it needs follow up, they will have to contact American Home Shield.

I had a new roof put on our house. When they put the roof on, one of the nails on the roof punctured the line from the AC unit to the condenser unit in the house. The roofer was responsible for fixing it and they had to come back to do it. American Home Shield checked things out and it was quick response. The contractor found the issue and then was able to provide me with the information. He was a good guy. The only thing that was unfortunate was he didn’t have the right equipment the first time so he had to come back a second time with some kind of equipment to find where the depressurization was happening. He knew that the unit didn’t have any pressure on it or have any Freon but he didn’t have whatever gear he needed to find where the leak was. He came on a Friday but then couldn’t come back until like Monday or Tuesday the next week. It was a few days before he can come back.

Our heater wasn’t working. I called AHS and the rep was responsive. The contractor came out and within 10 minutes, he diagnosed the problem. However, he didn’t have the part. It took two days to get the authorization but then he did return with the part and we haven’t had any problem since. The contractor did a very good job.

My husband filed a claim with American Home Shield on a heating issue. And the guy who came was very helpful but it turned out that the issue was the thermostat. It just didn’t kick in in the mornings sometimes. The furnace itself is in good shape but there was something glitchy going on there. He replaced the battery and the thermostat. We've been a customer of American Home Shield for three years, and while I’m not unhappy with the service, I’m just not sure if it’s worth it. I'm paying for it and I don't have claims.

A faucet wasn’t working properly and I filed a claim for it online with American Home Shield. I got a response fairly quickly, same day, and then the contractor was here in just a couple of days. He went about his business quietly and professionally and the faucet works normally now.

My microwave, which has been in the house longer than I have for 25 years, broke. So I submitted a claim to AHS. The persons they sent were very nice. They needed a piece and they were trying to get it, but since the microwave was so old, it was not made anymore. While I don't have a microwave, a friend brought over hers. AHS gave me a new one but the technicians haven't installed it yet and it's sitting on the floor in a box. The time on when they're going to come out is taking a while because the folks who do the install just come at a certain time so I had to take off work. They didn't exactly say what day they'll come yet but once the person comes to cut my kitchen tile down, then I will call them back. But when I call, I'm just on the phone for a long time and the wait time is an hour. Other than that, American Home Shield and their services have been good to have.

I had a clogged drain pipe in the bathroom. I submitted a claim to AHS over the phone and their contractor unclogged it. My son comes to the house and so I introduced him to the guy. The guy asked him if he had his cellphone on him and my son said yes. And so the guy said, "I'm gonna send you a message. Let me know when you get it." So he did. And my son let him know up "Here, I got this message." He took the phone and where it was with the survey of what we thought he had done. He filled it up. First off, I was the customer and he didn't even ask me. I think he thought I was too old and dumb. Second of all he answered his own survey and that was dishonest.

The microwave just started sparking and it created a little burn spot in the inside of the microwave. It was pretty obvious that it shouldn’t be continued to be used. I called American Home Shield and the wait was so long, so I just hung up and got online. Then somebody came to take a look at it, and he said that it needed a new part and then he left. So we assumed we needed a new part. But we got an email from American Home Shield and it said that we were supposed to fill a survey of the experience we had with the microwave, and then it was still being evaluated for whether it could be fixed or not. American Home Shield could be a little clearer on what's happening with our submission.

I’ve been all right with American Home Shield, but I was disappointed with the first company they sent for my recent claim. My sink faucet was running slow. The contractor the company sent out did something which made it a bit better. The hot water was running okay, and then it just got worse. When I called back, the company said I had waited too long and it was too late. That was money I gave away. So, I told American Home Shield not to send the same people back out to me. When the second people came, they mentioned that I had a lifetime warranty on my faucet which I didn't know since the first company didn't tell me about it. They gave me the number to call. When the new faucet came, I called them back out and it's working now. Additionally, when I call American Home Shield to submit a claim, I have to wait too long for somebody to come to the phone. I've waited an hour and sometimes, the phone would go out while I was waiting.

I had some good and bad experiences with American Home Shield. I started with them 10 years ago and I’ve used them a lot because I have a very large home, which is about 4500 square foot. But I’ve had issues with them. And my biggest complaint that I’ve shared with the supervisors multiple times is that the waiting time for the consumer and the company is ridiculous. I’m still with AHS but I hate calling them. I had a timer on my phone and I literally had to wait over 2 hours and 20 minutes to talk to a representative, which was frustrating. They keep giving me this mouth service that they’re training and hiring.

I've been with American Home Shield since I bought my house, and I've been very happy with them. I had an issue with my food disposal and I submitted the claim for it over the phone. The rep was kind and helpful, and making the appointment with the contractor was prompt and quick. She texted me the company that was contracted out and the company called me within 24 hours. The tech came out and he saw exactly where the problem was. It took two minutes for him to know that the dispenser needed to be replaced. And he went to his truck and he replaced it. He was out of here within 30 minutes. Since the repair, my food disposal has been working great.

My heat wasn't working at all and the house was cold. The fan that blows the hot air to the house was broken. I called AHS and they were super nice. Talking to them was wonderful and submitting my claim was super easy. I wasn't really sure how it worked at first but everybody helped me to understand how it worked and helped me get the process going. They found somebody to come and took care of everything for me. I really felt like I didn't have to do much at all. The guy came over and looked at the heating and said that the fan was broken. He was very nice too. He was up there for a while because he had to remove the old fan and put the new one in. When he took the old one out, he showed me where it was broken. He was here for an hour and a half and my heater works really well now.

My heating units weren’t working and even though I could hear it, there was no warm air coming out of the vents. Someone got to me once I submitted the claim to American Home Shield. It only took them 24 hours initially. And then it took a couple of days for the contractor to diagnose the problem, go and get the part. During that, I stayed in a hotel for work. The contractor was fine. They went to work once they got the parts. They got it fixed and took three days for the home to warm up even though I have the part. When I got back here it was 65 degrees. It’s a big house and it took several days for it to warm up. Everything went very well as far as them diagnosing and knowing what they needed.

We noticed that the pool would not shut off even when the breaker was thrown. We’ve had that problem with it before and it always seemed to be a relay. But this time it was something causing the relay. We called American Home Shield and they got somebody out within a day or two. It was really quick. There had been no problems and everything went okay. The pool is working right now and all is well.

I called American Home Shield for three things. One was for my AC, and the AC guy came and changed something. The AC has been working fine since then. And then I called for my electricity. I was having some power outage on some of the outlets, and the electricity guy came in and took a look at that. He was very cordial and did what he needed to do. I paid the $75, but he didn’t do any repairs and just told me that I didn’t need to worry about it. Then the third thing that I had called for, which they did not come and fix and I still need a refund for, is my garbage disposal. I paid for it, but the service wasn’t rendered, and they haven't given me my money back yet.

Some components related to my heating went bad and I contacted American Home Shield to submit a claim. They sent out the contractor, Chilson Electric. The technicians did something the first day they came out, then they had to order some parts. They came out again two days later and everything was done, and they fixed the problem. The performance of my heating has been excellent since the repair.

My experience with American Home Shield was pretty good. I submitted a claim online for the gas oven when a door had broken and a guy came out after about three days. He told me what the problem was and what he was going to fix then he fixed the problem that same day.

We discovered a leak under our sink. It was the garburator and it stopped working at the same time. So, we called American Home Shield and they sent a plumber out. He said the garburator had a crack in it and was leaking and even if he could get it working again, it's just going to leak. He needed a new one so, he replaced it. Home Shield just billed our credit card and it was itty-bitty and simple. He had it and was ready to go. He just put it in. I told my friends that have older appliances to buy a warranty.

I recently made a claim on the phone for our garbage disposal, and it was a very good transaction. It was during the holiday, so it took a few days but the contractor was fine. Everything's working as it should now. American Home Shield's service was pretty good overall.

I always have a good experience with American Home Shield, like with my plumbing and air conditioner. I'm very happy. Sometimes filing a claim is difficult because it takes forever through the phone but my daughter helps me in filing it online so I don’t have problems. And they have real good people. I recommend AHS.

Our most recent claim with American Home Shield was about our clothes dryer. The dryer mechanism wasn’t turning around so we called and submitted a claim online. It was easy. They responded to the claim within a day and then they were out within a day. It took a couple of days to get parts, but it was what we expected. A guy came out the next day and saw that the belt had broken. He ordered the part and then came back five days later when the part was in and replaced it and everything was fine. It was a simple fix and the dryer is the same as it was before. The guy just had to replace the belt.

We have a hot water baseboard heater throughout the house and one of the radiators upstairs was not putting out any heat. The first contractor that American Home Shield sent was terrible. He never contacted me and it took me about 10 days to get him to return my calls or my emails. He made multiple commitments to show up and do the work but never did. Finally after about two weeks, I was told to go back to American Home Shield and get somebody else assigned to the ticket. I would get rid of that first contractor.

I’ve always recommended American Home Shield to other people. I submit claims on the phone and the reps are always great. The house is about 22 years old now so things are wearing out and something needed to be replaced up in the attic for the heating. Just recently the cooling wouldn't kick on either. The contractor American Home Shield sent out had done work for me before so I've known them people for quite some time. They’ve always done a real good job too. The security company I use for my house had wired the thermostat wrong and the guy figured that out then he fixed the stuff up and wired the thermostat correctly.

American Home Shield has been great. I called the office, made an appointment for service for our AC and heat, and it was within one day of service to being corrected and if there were any problems after that to be extended out to be fixed. Ricky, the service tech that keeps coming out here, got right on it and the problem was fixed. We want to keep him as our service tech. He's very knowledgeable, professional and courteous. He knows his job and he's been doing it right the first time, unless another problem arises. He doesn't need to be released from the his company at all. He needs a pay raise or promotion. He's one of the best that the company got. Other than that, the service with AHS is outstanding. Check out American Home Shield first before you check out anybody else.

I went online to file a claim for a problem I was having with my heating. That whole process was really easy. I was also able to talk with their customer service and they were polite, understanding, professional and willing to help. Then the contractor did really well because he gave me an advance call and let me know he was on his way so I didn't have to spend the whole day twirling my thumb so that was really helpful. He was very nice and professional. He had to come back because he had to order a part this last time but it was still fine. AHS did a good job. They even did a follow-up call to make sure.

I had a great experience with American Home Shield. I had an issue with my spa pump. It was cracked and it wasn't working. So I submitted a claim and spoke with somebody on the phone. They were very good and they got right to it. Somebody called me within that day. In fact, they were faster than I can have them come because I had just broken my arm. And when the contractor came in, he took care of everything and he was very polite. Since the repair, everything was fine. My husband double checked it again this past weekend and it was good. Overall, I would recommend American Home Shield. I’m a realtor and I’m very careful who I recommend. There’s a lot of good ones out there but American Home Shield is the one that I use personally and I have used several.

I am a customer of American Home Shield for many years. I live in the condominium and require certain insurances and license contractors. I had a serve call put in to American Home Shield 9 days ago and was contacted by the service provider who refused to show licenses and insurance to the condo associations. I am still waiting for the American Home Shield to assign another contractor. My numerous calls to the provider left unanswered and I am still have no idea when if ever service will be performed. Customer service have no clue and calls for the supervisor remains unanswered. Not sure what is the next action I should take, but no one should be subject to this type of service. SHAME on you American Home Shield!!!

I would like to start by saying that my husband and I have been customers for a very long time and that we also have a rental property with AHS. We called in a claim on our refrigerator the very beginning of March. AHS sent out two companies both of which stated they couldn't fix it. So AHS sent out a third company Intertech on the 21st of March. It took this company an entire week to turn in the summary to AHS. The 21st was a Wednesday they didn't turn in the summary until the following Wed! Then we were told that it would take 3-5 days to get the part.

Go with a different warranty service and save yourself headaches. My first service requested to fix my HVAC ended with my HVAC being worse off and having to pay out of pocket to fix what their contractors screwed up. After speaking with AHS they transferred the work order to a different contractor who scheduled the wrong appointment time after speaking with me. As we sat around the house waiting for the second contractor to show up within their 4 hour window we noticed the contractors phone number didn't work and we couldn't get an update.

We (and the contractor) have been waiting for refrigerator parts for over a month... and most recent call to AHS customer service yielded the following comments from the representative: "We can not tell you anything about the status of your non-delivered parts. We will only talk to the contractor". "We will not give you the phone number of our parts department". "Only the contractor can contact the parts department to get a package tracking number." "There is no supervisor currently available"

I called AHS for service because my dishwasher was leaking. The tech came out and told me the unit was installed incorrectly and the unit was leaking because it was uneven. He had not even turned on the unit or accessed the bottom of the unit yet. He stated "That's not covered" (AHS is supposed to cover incorrect installations). He pointed out the height adjustment pegs needs to be adjusted and made me adjust them because he said "That's not covered."

We've used AHS since 2012. We filed many claims and never once been denied. We've had a complete central air and heat unit replaced with very little out of pocket, plumbing issues, electric, washer, dryer, fridge, a leak in the attic where the contractor actually fell through our ceiling and they immediately fixed that as well. I'm sure there is more I'm forgetting but it has been A Lot. We are moving so I was shopping around for lower price and reading reviews. I think I will stay with AHS because they have been amazing and the reviews for other companies really made me appreciate them more.

AHS was supposed to be replacing my stove. And I have no problems with them, but it made me upset that on my paper, it reads that I’ll pay up to $3,000 per complaint. I don’t like the way it’s going down. But, they’ll give me $750 off of $1,600 double oven. I’ll get the oven and pay for it, I’ll send them a receipt, and they’ll send me a check back. Also, my wife had been calling them and they always didn’t get back with her. It kind of aggravated me, but there were six different things that they completed. They fixed my washing machine that went out, and all I paid was $75. The representative did a good job, too. She was always in contact back and forth with what was working and I told her the contractor came out about five times on a dishwasher. I’d tell my friends that having American Home Shield is a great deal.

Our AC system went down. When we called for a company to come look at it. American Home Shield recommended 2 companies. Upon research I found both companies had their Better Business Bureau standings revoked and were given an “F” rating. Upon telling the company that I did not want either company with such a rating coming to my home, I was told those were the companies I could choose from. This is the third time over the past year that the company has used inferior service providers. AHS takes your money without providing the services the company has promised. Warranty cancelled. Save the money you would pay this company each month and put it in an emergency account & you will be better off and further ahead.

I had a flood under the sink and there was a leaky hose, I guess from the faucet. American Home Shield's contractor put in a new hose and then I was okay for a couple of weeks. I had to have the whole cabinet replaced underneath and after that, the faucet started falling apart. AHS sent somebody out and an older gentleman looked at it for about two minutes and decided that I needed a new faucet that had a lifetime guarantee. My faucet was a GROHE and it was expensive, I paid $500 for it. However, he didn’t bother to do anything and he couldn't get the screw out to get into the faucet. He just said, "Oh, you need a new faucet."

I was having issues with the burners on my stovetop. I sent a claim online on my phone and as soon as I hit the button "Submit," I got an email from American Home Shield with the contractor's name and number. I never even called them. The app made it very quick. They called me to set everything up and it was very seamless. My dad dealt with the technician and told me that he was really nice and professional. The tech fixed everything immediately and showed him what was wrong. My stove works now and we can cook without burning stuff. American Home Shield stood behind what they said they were going to do and I've never had an issue with them. They've always repaired everything I needed repaired in a timely manner. I've recommend them to my friends.

I had a couple of leaky faucets. Submitting the claims for them online to American Home Shield was easy. Their site is very user-friendly. Also, my interactions with their contractors when they came to my home were excellent. They were prompt and they fixed the problem within their first visit. Now, everything is working fine. I recommend others to get American Home Shield.

Our washing machine has been really noisy. It looked like the basket was down further than it should be. It was outside of business hours then so I submitted the claim to American Home Shield online, and somebody replied to me within 24 hours. The contractor came out and did his analysis. The visit was short and the technician said that my washing machine was messed up and as soon as he could get the part, he'd come back out. It took a couple of days because it wasn't something that they keep in stock. He came back out, fixed it, and we were good to go that day. He did great and my washing machine works just like new.

The air conditioning in our house quit cooling and the claim was initially declined as a prior existing. But American Home Shield told me that I had an option of doing a second opinion and the second opinion disagreed with the initial one so American Home Shield paid the claim. The unit is working wonderfully now. So even if things aren’t going exactly the way that you'd like them to on a claim, they have a process for working through it to try and make sure that the initial person gave a correct assessment.

I was leery about getting a homeowner's warranty 'cause I had heard so many bad things about it. But my house has started to get older and I figured I'd give it a shot. American Home Shield's website is very user-friendly and everything has been good so far. I made a claim online for the dryer and the guy that came in and repaired it said it was the heating unit. They were quick and I got nothing but praise for them.

The water dispenser of my refrigerator kept freezing and it was the fifth time in a row. I had to wait on the line for about two hours after I made the initial appointment so I could speak to somebody at American Home Shield which is completely ridiculous. I preferred a supervisor but that didn't happen. The dispenser kept freezing every two to four months and if it was over three months then I'd have to pay for the service cost fee. So I had asked them to suspend the service cost fee. Instead of doing the Band-Aid fix that they had been doing, find the final fix.

Every time were using the water upstairs, it sounded like water was dripping. I went online to submit the claim with AHS and it was easy doing it. They went around my schedule so, it was pretty good and quick. The plumber cut a hole where the two spots where we think the dripping could have been. When he looked around, it was completely dry and didn't find anything wrong. We still hear the noise but don’t know where it’s coming from. The plumbing experience was great and the plumber was awesome. Get AHS.

The company I used before didn't have any contractors that serviced my area so I dropped them and went with American Home Shield which additionally was cheaper. Two months ago, the heat in my bedroom wasn’t working. I have in-floor radiant. The problem happened on a Saturday and I called AHS that afternoon. I got through right away and talked to someone who said they would call me back. They called me back within just a short period of time and said that they couldn’t get somebody out that Saturday but they would have somebody out the next morning. They had a guy here at 8:00 o’ clock, Sunday morning.

I submitted a claim with American Home Shield for a heating issue and it turned out to be a non-event. I had sold my house and it was part of the inspection. The technicians came out to look at a couple of things that needed to be repaired, but they technically didn’t need to be based on the evaluation of the vendor that was sent out to me. They inspected it and said that it was not an issue. I usually submit the claims online or I just pick up the phone. I’ve called since then and it was very easy and very simple for me to do, and they were very responsive, quick to turnaround and very easy to work with. I’ve had two other claims that I had filed and again, it was a very quick turnaround, so I’ve been very happy with them. I would recommend American Home Shield.

I was using American Home Shield for the first time so I called about my heating issue. I did the online claim too which was easy. Their rep was helpful and knowledgeable. She told me that what I did was fine and that in the future if I do it online, I wouldn’t need to call them. And if they have anything that needs to be clarified, somebody would reach out to me. The contractor AHS sent was very accommodating since there were times that I had to reschedule. And the heating issue was an easy fix. Had I realized what was wrong, I wouldn’t have needed a claim. Overall, AHS is definitely worth the money for anybody who owns a home.

We were introduced to American Home Shield in 2009 and they did an excellent job for us. We also own five rental properties and for the first couple of years, we put American Home Shield on it. They have done everything we needed them to do. My husband called American Home Shield when our air-conditioner unit's compressor failed. The claims representatives were very efficient and courteous. And in just hours, the technician came, looked at it, and assessed it. We've used this company before. We've met them through American Home Shield six years ago. They’re professional and responsive, and we’ve always been impressed with them. So we asked AHS if it's possible for them to do it. After the repair, my husband, who's in New York asked how was the system going. Since it was very cool for the last four days, the unit hasn't been on. So I pushed it to warm the house up and it came on perfectly.

My ceiling fans stopped working. I took one down and looked at it, and then I decided to file a claim online to American Home Shield after two weeks. The process of filing was really easy. Once the contractor came out, the interaction was all very good. The guy was very personable and prompt. He took his time making sure that he inspected everything and did what I did. He took the ceiling fan down and he said that it can't be fixed. He then helped us to find some replacements for the fans that we had and everything is working perfectly now. I had a house in Georgia that I had American Home Shield and I did the same thing when I came here. I am always pleased with all aspects of American Home Shield. I will report to a friend that it covers really well and it’s worth the monthly charge that I pay.

My heater fan has been continuously running without stopping. I called American Home Shield and the rep who I spoke with was good. Once they got the ticket, they immediately called me within 24 hours and scheduled the time. The guy who came over was on time and everything went fine. The problem got resolved and the heater fan is up and running. I didn’t see the issue back again. Everything is what I expected. I'll recommend American Home Shield to my friends. I'll tell them that you got what you pay for.

My experience with American Home Shield was good, aside from the plumber that they sent us from On Time Plumbing who was not very good at all. He had to relieve a clog in the main line coming from the upstairs and when he did that, the water sprayed all over my room downstairs. Then he said that it was not his job to clean it up. There's a plug downstairs in the main line coming from upstairs and apparently, somebody in the past before we bought the house epoxied that shut. So according to him, their policy is that since somebody epoxied that shut, they’re not liable for any mess or damage that may happen to my house while they’re fixing my stuff. What kind of policy is that? If you come here to fix it, then you’ll find a way to fix it without me having to worry about some liability that you don’t wanna cover in your insurance.

I filed three claims with AHS separately for my mother and we had three different people come out and fix them. I called American Home Shield. Their reps were great. The one complaint that I have was it would take 30 to 40 minutes before anyone answered the phone. They answer and they say, "Okay, we've got your phone call. Please hold." So they did recognize that I was on the phone but it did take that long and it was very annoying. It would never work for my mother if she was going to do it by herself.

I had a heating problem last month. I called AHS and they assigned a claim to the case. I was trying to find a contractor who could come here immediately but the rep I talked to didn't seem to know and just wanted to get me off the phone really quickly. But they were able to call a local provider and that provider called me to set up the appointment. The issue was then resolved very well.

When I had an electrical problem, I went online and logged in with my sign in and then indicated to American Home Shield what the problem was. The faceplate was smoking. I later received a phone call from the electrical company and they assigned a person and a time. The electrician then came as scheduled and my wife was there to receive him. When I got there, he was just finishing up. He did a good job and was able to quickly fix it. It is now functioning as it should.

I submitted my claim on my water heater to American Home Shield online and it was very quick and easy. The contractor who came was very professional and quick. They had it fixed the same day. Everything went fantastic and everything is working well now. I'm very pleased.

The furnace's burner would not come on. We called American Home Shield and they told us that they would send someone out within a day or two. A contractor came out the same day. Moreover, he was great, courteous and polite. He explained the problem to us and even showed the remedy for it. He showed me the safety that got tripped so now I know what to do next time. Since the repair "it’s better than snuff and not half as dusty."

A few months ago, I submitted a claim to American Home Shield for a heating and air conditioning service. I did it by phone but sometimes I do it online and the response is immediate. They sent the people out within two days and it was the same people, so I know their numbers and I trust them. They had actually replaced the compressor a couple of years ago. This was an inside deal and they checked it out. The contractor has been very professional, very courteous, nice and honest. The one before that was one on my washing machine and the guy was absolutely phenomenal. He knew exactly what was wrong. My appliances have been fine since the repair. We've had American Home Shield for the last 12 years and I've had two people sign up. It's worth it. It was like insurance. You hate paying it, but when you need it, you're glad you got it.

We've been using American Home Shield since the '90s and I never had any trouble with them. My husband and I are on a limited income since we're on social security, and the amount that we pay a month to AHS doesn't impact us in any way because what they've saved us through the years has been overwhelming. Filing a claim with them is also easy; I just normally go online. When I filed a claim for the dishwasher that had the soap dispenser that wouldn't open, they got someone out within a day. The contractor who came explained everything and told me he was going to order the parts, but it would take so many days to get it. I then had to explain that to my husband that it's a business stage. But, the issue was resolved and everything's working now. I've recommended American Home Shield to somebody last year.

I called and told AHS we had a plumbing leak. We've had three different contractors come out for the same issue. The first one was horrible, but the second two were both good. The first one, they came in and looked at it and it didn't seem like they wanted to do anything with it or the job. Then they called and we got one part of the repair approved and they never called back to schedule and do the work. And another part was disapproved and we had to have another contractor come out for a second opinion. He fixed it right on the spot without any problems and it was 100% approved. However, we're still waiting for the first repair that was approved to be done. It has taken a couple of weeks. It is crazy when you're out of water for a couple of days. We're supposed to hear the day after tomorrow what AHS is going to do. The third contractor that came out said they thought it would all be approved but they have to wait and get through from AHS.

I had a claim for the garbage disposal and the gentleman from Third Generation Plumbing & Mechanical came in but the visit took two minutes. He didn't diagnose the problem. He just said something was stuck in there. He didn't even look and I was very upset. American Home Shield said we needed a second opinion but this has happened to me before with American Home Shield and the people they use.

My icemaker was not working and I called the claim in to American Home Shield. The rep was good, although there was a little confusion as to the deductible because when I put it in online, they didn’t have a record of it. When I originally put the claim online and I gave my credit card information, they had it all set up. We then got to call back for our confirmation. And then I called it in and made sure I submitted everything, but I didn't hear back from anyone. But they eventually put it through. The contractors that came out were great. The part that they had wasn’t the exact one but they ordered it, came back a few days later and installed it. Everything is working fine and there has been no issue after that. Because of the repairman’s great performance, I renewed my policy again and it's well worth to have. I was very satisfied with my experience with AHS and I would recommend it. As a matter of fact, I've recommended it to a couple of people.

If friends have issues and they need a good company to have insurance, they need to get covered by American Home Shield. It's like a peace of mind to have. There was a leak in the tub through the faucet. I had the first plumber come out but he couldn’t fix it. So he called American Home Shield and gave my claim to another plumber. That plumber came out and had to order a cartridge. I had to wait about three days which wasn’t a big deal because I had to order it. But then, they found out that the cartridge wasn’t an issue. That they had to go inside the wall to put in a new handle. American Home Shield called and told me that they can take care of the hardware and the technician but they couldn’t take care of the modification which I already knew because it says in the contract.

I submitted a claim for my dishwasher that was acting up. I went online to file it and it was a really nice, easy and convenient experience. I scheduled the appointment and then AHS called to tell me what time the person would be here. The contractor then came the following day and he was good, professional and explained to me what went wrong. This was my first experience with AHS but this was the second time I've seen this specific repairman. We have a Viking dishwasher so they call a certain guy, and he was the same guy that came out before. He needed a combination of a switch and a latch and he had it, so he got in there, got it done and got out. I also liked how he gave me recommendations. We were having a problem with using the wrong type of dishwashing liquid and he told us to stay away from the liquid, and it has definitely made a difference. AHS is worth it.

My refrigerator went out. It's very easy to submit a claim and the whole process is pretty simple. The people that I've dealt with, so far, have been good and I have no complaints. Somebody actually came out today because I'm having some trouble with my heater. American Home Shield replaced my refrigerator when I needed it to be replaced so I'm going to keep them forever. It's nice to have the insurance. My house is only three years old and things happen. I’ll save a lot of money in the long run. I love American Home Shield.

My clothes dryer was not working properly. It was pretty easy to submit a claim to American Home Shield. I did everything online as it is very difficult to get through them over the phone. Within 24 hours, someone called me. The contractor was good, professional and he got things done when he said he will. It has been just about less than a week but the performance since the repair has been so far, so good.

There was water dripping down in the cabinet containing the furnace with AC unit. I'm a first-time home owner, and I wasn't sure what was the source of the water. It could be a variety of reasons, so I put a claim online through American Home Shield. It was assigned to a contractor almost immediately and the tech gave me a phone call half an hour before he was heading for my home. He was very knowledgeable, and he was aware that I'm a customer referred from American Home Shield and I don't have to pay. He checked stuff and he took off his dirty shoes before or have a cover before entering our home, which was good. After the examination, the plumber said the source of the water was the AC leak above me. So he gave me good reasons and documentation. I called American Home Shield and I used the report from the plumber, and they accepted it.

I often called in my claims with American Home Shield. We have been having issues with our refrigerator and microwave back and forth since May, and I'm still to place the order for a replacement microwave through them. AA Dependable was the most recent contractor that we used that has fixed the problem and they have been good. The refrigerator has been working very well since then. I've dealt with them before this particular issue, but the one that they had before that, they were not good communication-wise and responsiveness-wise. And I finally told AHS, "I have had enough of that particular company. Can you please send for another company? I've been going through this since before the summer and it is taking way too long to get this resolved."

Our ice machine in our refrigerator wasn’t working properly and it took a week from our first call to American Home Shield until they repaired it. The technician was here this morning and he fixed the ice machine, but soon after he left, another problem developed in the water line. We have water until just about two hours ago and then it quit. He didn’t say that we have a part that he ordered for the water, but they’ll be back.

I've had American Home Shield for a long time now and I would recommend them. I usually submit claims by phone because, a lot of times, I'm not always on a computer where I can get online. They have a long hold time though, which is really a drag. Our most recent claim was for my heater that was acting up. After I submitted the claim, the people called me back and made an appointment. It was business as usual. The contractor was nice and he did everything he was supposed to do. It turned out that we needed a whole new unit and it's working good now.

There was a leak under my sink on the side with the garbage disposal and we didn’t know where the water was coming from. It would come out from the door onto the floor every time we ran the garbage disposal. I called American Home Shield to submit a claim and the rep took the information. AHS was precise, courteous and acted fast. I had a plumber the next day. The contractor that was sent out was nice and friendly. And when I first told him about the problem, he was puzzled and ran some water. He went under there and he took a picture and as soon as he opened the door, he saw the problem. He was correct. Luckily, he had in his truck what he needed. So it was good. Everything has been fine since the repair and there are no leaks.

I submitted a claim to American Home Shield over the phone when something happened to my dishwasher and it wasn't working. The rep I talked to was great and the contractors they sent out took a couple of times to resolve it until we got it taken care of. But everything is working as it should be and I'm very happy.

My dryer went out and so I made a claim to American Home Shield online and the website navigation was easy. We live in a small town, so the contractor didn't come out within the 24-hour period. But I knew that the guy wouldn't because they were closed at the time that I made the claim, so it didn't bother me. Also, he came out the first day that he was there and it was fine. My dryer still doesn't work quite right but I don't think it has anything to do with his repair. I think it's just because it's starting to get older and that's what happens with older machines. And it has been running fine. We had to use AHS for our refrigerator, too, and they are great and super nice. The guy was just a young kid but he was very knowledgeable and he went way above and beyond.

There was leaking at my place. When I submitted a claim for that online with American Home Shield, it was fantastic and they got somebody right away. It was helpful to be able to do that online. However, the plumbing company was frustrating because they weren’t clear and helpful on when the plumber would arrive. But in the end, the person who came out was fantastic. There was a crack in the garbage disposal that was so subtle, it wasn’t noticeable when the inspector was there because the water wasn’t running long enough. But then, when it was discovered, the guy replaced it right away. It took 20 minutes and it was awesome.

We had a leak from the drain pipe and saw some water on the garage floor a couple of times. The contractors AHS sent opened the drywall from the garage and from inside the laundry room. For some reason, the plumbers opened so many different holes and took down the cabinet in the laundry room. They fixed the leak and after two weeks, the painter came. He patched the drywall inside of the laundry room and told us that only the laundry room was covered and the holes in the garage were not. I think the plumber didn't report all the holes and only reported the holes in the laundry room. We called AHS again and luckily, they covered it.

A couple of weeks ago the garage door opener went out in the morning so I called and did the claim and within 30 minutes the garage door opener company, Flash Garage Door, called me and set the appointment up for later that day. The tech who came was very professional. He had been out here a few weeks before that. He was here whenever the problem happened. He said that I needed a new opener. This was on a Friday and he had set up to come back. He came back on Tuesday and replaced the opener. I was very satisfied with the service.

The dryer was taking so much time than it used to be, so I submitted the claim online and it was fast and easy. When the gentleman who was sent came, he checked the thermostat as it was also making noise. The contractor was good and he did a good job. I like the home insurance. I would recommend American Home Shield.

I recently had a heating problem and I put in a claim online with American Home Shield and then I got an email back from the contractor. We communicated by email and the contractor has been very efficient. The fan was making a noise in the actual unit itself. The tech came out and he was here less than a minute and he told me what the issue was. He said I had a piece of paper in the fan which was making the noise. He took it out and it was done. I was happy with the experience. I've had American Home Shield for nearly 30 years and I would recommend them.

The washing machine stopped working and my wife submitted the claim to American Home Shield. When we called them on the phone, we had to wait for at least an hour and a half. They told us that we can go to the web, but we like to talk to a live person. They don't have enough people to handle the call because an hour and a half is usually the norm that we just sit. They play great music, but I do not want to listen to that for an hour. That is not acceptable and they need to hire more people. The contractors have all been good so far. He came very quickly, did the job and was professional. I heard the washing machine come on and very quickly, the spin cycle. He replaced the circuit board or the switch and he said that he brought that with him, so he came prepared. He fixed it on the first shot and it works fine now.

I have been a loyal customer of American Home Shield for a number of years. Several weeks ago I was doing some home remodeling, re-tiling a bathroom floor, and moved the toilet out-of-the-way. Afterwards I noticed the toilet flange had rusted and deteriorated and it had to be replaced. Since I have coverage I contacted American Home Shield to have a plumber come in for repairs. The plumber was dispatched, and in a matter of three minutes said he could not do repairs because the sub floor needed to be repaired first. He immediately left.

We had some ceiling fan issues and we submitted our claim to AHS over the phone. The claims rep was good and our conversation was clear. The tech came out within a day and he was really cool. He was actually really cool. Since the repair the ceiling fan has been working really well. Having a home warranty is very valuable because I get peace of mind. I would recommend AHS and I would tell friends to go ahead and inquire. The warranty covers what they say on the contract.

Our washer malfunctioned and flooded the house, so we had to have the technicians come out and look at the washer. My wife submit a claim with American Home Shield over the phone. We had a great experience with the contractor that came out. He fixed everything up and explained to us what the issues were. This contractor was very thorough and he went through every possible scenario that could have caused the issue. He went above and beyond in trying to figure out what the issue was and in correcting all the issue. Everything has been working great and we haven't had any issue since the repair. But this is the first time that we've actually had a good contractor sent out by American Home Shield. A lot of times before, the contractors they sent out just said that everything looked good. The experience with our washer claim helped me change my opinion of American Home Shield.

We made a claim with American Home Shield for the AC. My father read the instructions and there were three fuse boxes. He didn’t know that there were three. He checked two of them and the third one just needed to be reset. A technician came out, and if I or my father had known that there was a third box, we wouldn't have called them. It would have saved me $70. I was there when my father called on the initial claim and it went all right, but he's ready to cancel his service. AHS only pays for $10 worth of Freon and that really upset him. If Freon went up, we're still paying the insurance. He said the insurance ought to cover the cost of the Freon and $10 of Freon is less than a pound.

I've had the American Home Shield warranty on more than one home that I've had and I always feel like they pull a bait and switch. I had a hot water tank in my last home and it failed. It was a catastrophic failure. It says in their warranty that they'll replace it with a similar type of tank but they did not honor that because the size was a little bit bigger. It wasn’t the standard size which was a 50-gallon tank and which for the size of the home, wasn’t sufficient. It needed to be 65 or 75. That was also the working condition given by the plumber that American Home Shield contracted out. But AHS said, “No, we're not going to do that. You can do a 50-gallon tank and just turn up the temperature above 130 degrees Fahrenheit."

I had some issues with the water flow. I submitted a claim online and it seemed to work fine. The timeframe for American Home Shield to get back with me was good. I was with one of the other main competitors of American Home Shield for years and I had something that happened where I had to go out of the network because I had a garage door that literally would not close and it was stuck half-open. I was able to get a service three days earlier than they could get me one here locally. They just refused to pay the claim so I was done with them.

My garbage disposal wasn’t working. It was just humming and wouldn’t grind up anything. It was just dead. A technician came out a day later and he was fine. He took care of the problem and the performance of the garbage disposal has been fine since the repair. I was satisfied with American Home Shield and having a warranty on one’s property is important because you never know what’s going to go wrong. I would tell my friends to use American Home Shield.

We've submitted a claim with American Home Shield online for plumbing and electrical. It was seamless and easy and their website was clean. It took about a day or two for the technicians to come out, per schedulability. We chatted with the electrician and he did great, while the plumber just went in and took pictures of things and said he had to go back and submit claims. It was a great experience with AHS and I would recommend them to others. For people that don’t prepare for repairs, having a warranty is very valuable for not having to pay something upfront real quick. AHS is easy to work with, easy claim filing and the entire process is simple.

Our Jenn-Air trash compactor locked up and quit running. When the tech that AHS sent came out, he ordered a part and put it on. Then the trash compactor started clicking when it was going up and down. We called back and a different guy came out. He took it apart more and put some grease on it. But he never eliminated the click. He warned us that American Home Shield usually doesn’t cover noises and told me when he left here that he was going to turn in parts to replace certain things on there. He thought it would eliminate the clicking and that it’d run smoother. It was vibrating and looked like an old washing machine. However, he never got back with me on that.

The heater would not start. I called American Home Shield to submit the claim and I told the rep the problem I was having with the heating. She said the service was going to call me to make an appointment. The claims reps were very good and really helpful. The contractor called to make an appointment and they were here on time. The tech had to change the starter and he fixed the heater, and I was a very happy camper. He did an excellent job and the heater’s working perfectly right now. My experience with that heating claim was really great.

We’ve had several claims with American Home Shield and the only plumbing issue that we have had was for the whirlpool tub. They fixed it and it worked. But a week later, it didn’t. So I crawled up under there and re-plugged in what they had shown me to plug in, and so far, it’s still working. Hopefully, it continues as I don’t want to pay another $75. We usually file the claim by phone and the process was fine. But it has been a little confusing as far as how we were supposed to do it and I wasn’t sure whether the claim would be about the plumbing versus electrical as far as the whirlpool, but we got that straight. Also, it was confusing whether or not we were supposed to make the appointment or they were. Nonetheless, AHS is a good deal and I think my friends should do it too.

American Home Shield does a good job and seems to be a lot more efficient. I was with a different company at one time and it took me about two weeks to get a water heater. It wasn’t very convenient because we had to go to our neighbors to take a bath. We're with American Home Shield now for over a year and they've done very well so far.

The icemaker was leaking and it was making giant ice cubes. I called American Home Shield and going through their voicemail was hell. They make it almost impossible to submit a claim over the phone. So I did it online and they sent me an email saying that they got my claim and someone would be contacting me. Then the contractor contacted me the next day which was really quick.

The dishwasher stopped working. I went online to submit the claim and the whole thing was easy and great. At first, AHS sent out a plumber to look at the dishwasher but he said that it was an electrical problem. So, AHS sent out an electrician. They called but my father passed away the week that they wanted to send somebody out. They called for three weeks until they got it set up. They were great. The electrician who came out was really good. Apparently, there was an issue with the electrical box under the sink and he fixed it. The plumber was a little grump but if I was the plumber I’d be a little drop too grump too. I would certainly consider renewing my contract with AHS. If somebody would ask me, I would say to go ahead and get an insurance especially when you move into a new place because you wouldn’t know what’s going to break down.

I've had several claims with American Home Shield and the most recent one was for my dishwasher. It wouldn't drain. I called the folks who had been out to do the work before and told them I was having the same problem. They said I should call American Home Shield. I tried to call but I couldn't get an answer so I submitted the claim online. Then they told me that somebody else was going to do it.

My furnace quit working on Christmas Day. I went online and submitted a claim and a contractor came out the next day. The unit got fixed but then it stopped working again. I called AHS and told them that I needed the guy back. He came back and replaced the circuit board and it blew out the thermostat as well. Something happened again where I had to have them come back. It was a different error code on the troubleshooting. It ended up being a total waste of money on my part. But I'm very pleased with AHS. They would save you so much money in the long run and I don't think I could survive without a home warranty. I don’t have extra money laying around for big, huge expenses so it's been a lifesaver. In fact, my son is getting ready to buy a house and I'm like, "Do not even consider buying a house without getting a home warranty."

I've been with American Home Shield for quite a while now and I've never had a problem with it. When the sink was backed up, I called the claim in and that went very well. It took two days for a contractor to come out, and when he was here, I stood in the kitchen and asked him about anything I could think to ask. The problem was fixed in one day and I was very satisfied with the job.

We had a problem with our dishwasher. I called AHS and they were very nice, polite, and got me scheduled as soon as they could. The contractor came when he was supposed to and he handled the problem. He was very knowledgeable and he knew exactly what the problem was. Everything is copacetic since the repair.

We were having problems with our dryer and we called American Home Shield on a Friday and it was done by Tuesday morning. Their representative was very helpful and the contractor was great. He walked me through what he was gonna do and he even discovered something else that was wrong that my wife and I weren't aware of. He went back out, got the part for that and fixed it as well. We haven't had an issue with the dryer since then. We've been with American Home Shield for almost 30 years and we've been very happy with them. We first started using them when we were stationed in North Carolina then we bought our home here, we transferred our policy and have been with them ever since.

The motor on our dryer went out recently and the tech sent by American Home Shield fixed it somehow. The drum wasn't turning, and now it is. I submitted the claim online and the website was easy to figure out. Also, the contractor that came out was good. AHS usually does a pretty good job for us and we're happy with them. There were a couple of times a long time ago where there were some issues, but things have been getting better. I would recommend them.

I have multiple rental properties and in general, the service from American Home Shield is good. Normally when filing the claims, the tenants will send an email to me, then they will file the claim and I'll reimburse them the $75. So far, my experience with American Home Shield works well and I have not received any complaints from the tenants.

My washer and dryer were going out so I got a power cord replaced and had a general maintenance done on it. We submitted a claim online and the technician came out there twice. The first time was when he looked at it and the second time was when he fixed it. He was great. He told me what was wrong with the washer and dryer and he did everything he was supposed to do. So far, everything has been taken care of. It was a great service.

My washing machine was making an incredibly loud noise in the spin cycle. I submitted a claim online and the website was easy to navigate. When I've called in, their reps were very good as well. The contractor came to look at the washing machine and determined that they would have to replace some big parts in there so they took the washer with them and said it would be ready in a week. They were about to bring it back when they discovered the drum was actually cracked also so they said they needed another four or five days to get that done. They fixed it all, brought it back and reinstalled it. They have worked clean and been on time. The home warranty with American Home Shield is a good value and a good thing to do.

There was a leak in the bathroom so I called American Home Shield and made the claim. The contractor came out in three days and everything's fixed now.

We had a plumbing issue not too long ago. There was something wrong with the pipes, and something was stuck in there. So I called American Home Shield and put in the request. It was all painless. The contractor they sent out was a nice guy. His name was Jason and he's very knowledgeable on the issue at hand. He came out the first time to see what the issue was, and then he came in a couple of days after for a machine part that he needed in order to resolve the blockage. It was all quick and he made us very comfortable with the whole thing. The issue has been resolved and we haven't had any issues so far. It's been a good experience through the times we've needed American Home Shield.

I called American Home Shield to check out something that occurred when Priority One, the company that does the heat pump check twice a year, found two capacitors low in the two-heat pump. I filed the claim last week and I'm waiting for the problem to be taken care of. The technician that took care of checking out the heat pump wrote up a detailed report of what was needed. And I don’t know whether he was going to submit that to American Home Shield but I told American Home Shield what was on the sheet. American Home Shield referred me to Priority One and they were supposed to call me but they haven't yet.

We were having issues with our appliance. We contacted American Home Shield, and someone came out within 24 hours of us scheduling. A very competent repair guy took a look at the machine and immediately found what the issue was. He got the part the very next day so we were done within 48 hours of us needing the fix. I see mixed reviews online but for us, we've never had an issue with American Home Shield. We've enjoyed our time with them. We're considering renewing with them but the only thing is the annual price. We wish it was cheaper for what we're getting. And then, the renewal rate at this point is also much higher than what we originally signed up for. We were unfortunate that we needed to use it on our first year.

My septic tank needed pumping and American Home Shield had it done. I went online and submitted a claim for it. The website navigation is good and then I had good interaction with the people they sent. They out did a good job. I was real satisfied with the experience and I'd recommend American Home Shield.

My water had a rough color. I submitted a claim with American Home Shield for that plumbing issue to get a technician to come out and that was very easy. I just logged on the computer and requested assistance, and then someone called me to set a service up. The reps that I have talked with have been very nice. Likewise, it felt very nice when the contractor came out. He was friendly and my dog didn't bother him. The technician said that I needed a new water heater.

My wife couldn't get the burner to come on and we filed the claim online. Then I got an email from American Home Shield within 24 hours. The technician that was sent out was a very nice young man. The burner was in the wrong position and he simply readjusted it. It was a very simple fix and we were stupid but it was worth $75. He did a really good job and everything was fine. I've already recommended American Home Shield to several people.

We had a problem with our washer in January and before the AHS contractor came to fix that, a belt broke on the dryer. So the contractor came and they put a temporary belt on and they ordered some parts for the washer. They came back and they were supposed to put the final or the actual original belt on to the dryer and rebuild the transmission on the washer. However, we found out that they never replaced the belt because it broke again.

A few months ago, I started noticing the basement being damp in areas where I could see black mold build up on pieces of wood. The shower in there is leaking, too. I called American Home Shield, I told them the problem, and they said that they’d send somebody out. Then a plumbing company called and I explained the problem to them. They said that it sounded like it may be a foundation issue and that they didn’t handle that. He said he'd speak to his supervisor and call me back but nobody called me back. So I called AHS again, explained the exact same thing, and they sent another plumber out.

My washing machine was not working. I spoke with an American Home Shield representative over the phone and he was very nice. He sent somebody to fix it and they could not fix it in the long run. So, AHS gave me the money for it and I purchased one from Home Depot which was a little more expensive. Then, I sent them the paperwork and the check came in the mail. I'm still paying the extra but it's okay. I picked a better a machine. Also, it took a while but that was partly my fault because I come in and out of town and I've been traveling a lot lately. But other than that, AHS took care of it and I was very thankful for their work.

Having a warranty on your property is very valuable, especially when things happen and you don’t have that amount of money to pay for those kinds of repairs. It eases the pain. I submitted a claim online recently to American Home Shield because my AC unit's compressor was bad and needed to be repaired. Navigating their website was easy, in fact, I enjoyed it. Then their tech arrived in 24 hours and our interaction was great. He talked to me and explained everything he was doing and everything that had gone wrong. It was perfect. Since the repair, everything has been good. If a friend had to go with a warranty company, I would tell them American Home Shield would be the first choice.

I was smelling some type of electrical burn so I cut off everything. So, the house wasn't getting heated. The guy sent by AHS came in and he was very nice and professional. He talked to me about what was going on and that was really good. He found out that it was the fan that was in the heater so he switched it, and the heat is coming throughout the house now. However, it's not staying on continuously like it's supposed to, but I'm not sure if that's a separate issue. I haven't contacted AHS again because I didn't want them to have to charge me again for somebody to come out. I would recommend them overall, though it would be great if I could have somebody else to come check it out without charging me $100 again.

My dryer was making a lot of noise so I called AHS to submit a claim, which I prefer because sometimes, our internet is just not fast enough. And then, AHS sent out a gentleman from Sears. He ordered the part for the dryer and got the part in. A week later, he came out, fixed the dryer and that was it. I can now dry my clothes. The contractor was much better than the other people that AHS used. He was courteous and efficient. He knew his product and what would happen. He knew that the parts might be a little bit delayed. All-in-all, it was a much better experience than I've had before when my washing machine went out and they sent out Mr. Appliance. I'd tell others that they should take AHS and make an application to it.

The water heater was leaking. I submitted a claim online to American Home Shield and the website navigation was easy. I waited a couple of days for the technician to call me but he didn't, so I called him after a few days. When he came here, he showed me how to turn the gas whenever my heater goes out. He was nice, friendly, and helpful. The heater has been cut off and since then, everything has been going well. Having a warranty is very valuable because you spend a lot of money into your home already, trying to buy one and putting down money. So, it costs a lot more to come out of pocket versus having your warranty which makes everything a lot cheaper for you. American Home Shield is a really good investment and I'd let my friends know that I have it.

I have been with American Home Shield for two years and for the most part, everything has been going well except for a couple of things. They proposed a new price for my second year and it was very much higher than what the previous year was. So I negotiated a different rate and it took forever for them to put it in their system because I kept getting these I’ve not paid in full responses back from American Home Shield. When I call them, they tell me that it’s paid in full. Then I would get another call months later saying that I’m not paid in full. I had to spend a lot of time on the phone which was very frustrating. It took about five calls over about five months to get that cleared up.

My microwave would turn on, but it was not heating. I called American Home Shield and the interaction with the rep was great. She was fine. Moreover, the tech did a beautiful job. Although he was there only for an hour, he completely fixed everything. Having a home warranty is good. I have had AHS for a long time and I had very few claims. Although there was no way that I used up the amount that I paid American Home Shield as to what I needed, one should have it, especially if one has big appliance items that could go wrong. Their service is fine.

Every time I called for American Home Shield's services it was right on. All the technicians that have come to my house have been responsible. They had done their job. Plus they had done the house clean depending what they did. It's a very good service. Recently I called the 1-800 number to submit my claim for my garbage disposal. AHS has a voicemail that takes all the information in. Then when you call there's an email to certify my appointment. The technician AHS sent, Michael, came here and replaced one of the switches that I have that connects to the garbage disposal. He was early but he waited until 8:00 anyways to do his job. He was very efficient. I'm the kind of person that like to see what they do. I was asking him questions about the job that he was performing and he was very willing to explain to me what I was looking at and what he was doing. He was perfect.

The furnace quit heating on the geothermal side since the condenser went out. The geothermal water source heat pump and the geothermal parts stopped and the emergency heat kicked on. I submitted my claim using American Home Shield's website. Trying to talk to a physical person at American Home Shield sometimes proves to be very difficult. You just try and try and all you get are recordings.

There was a leak in the ceiling of my second storey and I called AHS to see what it was. The contractor they sent cut a hole in the ceiling, but he couldn't find the leak. It appeared to be coming from my grand bedroom, and so I had them change out the cartridge of the Moen faucet, thinking that would fix it. However, I had to call them back out because it was leaking again. It was leaking in the area where my washer and tub were and they had to fix that. They cut in from the ceiling again but AHS didn’t cover the work they had to do, so I had to pay the contractor $250 to go up in the ceiling and fix that leak. Then another company had to come out and close it up.

I had problems with the icemaker on our refrigerator and the washing machine. I submitted my claims with AHS over the phone. The rep, as well as the contractors, were all good. However, the contractors had to come out three times for the icemaker and twice for the washing machine. I spent most of the time with the refrigerator guy. He's a very personable guy and knew what he was doing. He said that the issue just didn't make sense and that the refrigerator shouldn’t do that. He had to call Samsung and get a new catalog. He put a new thing in and it still dripped. When we came in during the morning, there was water all over the floor. The guy said he had the manual for the 16 model and ours was a 17, so they didn’t match up.

Seems if your outside heat pump goes out and the air handler under your house doesn't go out at the same time since the unit works in tandem, because the air handler is working properly and the unit is twenty plus years old I need to pay to replace the air handler $3600.00 out of my pocket, because my state requires they be replaced at the same time. Of course, this rule is not mentioned in my contract and I knew nothing about it - don't pay these people a dime can't depend on a total replacement.

We have had our policy since we bought the house 3 and a half years ago. Every year our monthly invoice increases and we keep it, just in case we need it. We're now at $65+/month. I think our recent experience is only the second or third time we've used it. We paid our $125 deductible to come have a tech look at our washing machine. He said the basket was bad and needed to be replaced.

I had a complete room with no power to it and when I made a claim over the internet, the AHS site was all right. I didn’t have any trouble. The next day, a technician got here and he was very good. He figured out what the problem was and fixed it. I like having a warranty. They found a repair person to get things done.

I like submitting a claim online to American Home Shield but I have to call in if it’s the air conditioner or the furnace because I only want one particular company helping me. I had six units with them. One set of people that American Home Shield sent messed up one of my units. Then a second group that they’ve sent to this particular unit didn’t mess it up but they didn’t tell the truth. It was a terrible ordeal and then AHS tried to give me the same people again on another unit. I never want to deal with those people again but AHS is still using them. Also, it really irritates me that I’ve been sitting on a phone for half an hour to wait for somebody to come to the phone which is ridiculous. I love AHS though and how they can get me serviced fast. Plus, their people are usually nice.

My AC unit was freezing up which wasn't caught in my home inspection 'cause I've only been there a couple of months. I immediately called American Home Shield and they sent out a company that wasn't technically qualified to address my problem. But the company was good and forthright. They tried but they just could not technically identify the problem and they admitted that. I don't think the contractor was a bad company but they weren't the right one for me. I notified AHS but no one tried to problem solve it for me. So I had to go with a company outside of their network and I came out of pocket almost $400. American Home Shield refunded me my deductible, which I thought was good and that was the one thing I appreciated. But I don't think I'm going to use the warranty again. It was almost too much work on my end.

If we pull our stove out from the wall, the electricity for it goes out. However when we pushed it back in, the electricity comes back on. So, I submitted my claim on my phone -- online. It was really easy. I got a call within a half an hour and the contractor was out within an hour. He was good and very professional. It seemed like he knew what he was doing and went right to the task and did it. Everything ran very smoothly. I tell my friends that we’ve got this home warranty from American Home Shield and it worked out great for us. Whenever we need anything, we call them, they come out and take a look at it.

The icemaker was not working so we called American Home Shield to get it repaired. This was the third time we called on this ice machine. The contractor that came out fixed it and it worked for a while. I’m not sure what’s going on but this is the third time we had an issue with the icemaker. The last time that we called, it was making noise for a few days so we turned it off so we didn’t have to listen to it. When the repair guy came out, the ice maker wasn’t making the noise. So, he took some pictures of it and sent it to AHS but I haven't heard anything so I'm just trying to give it some time and do what I have to.

The faucet for the hot water could not be turned off. I could hear some water running upstairs because ours is the real open concept thing. I tried to turn it off and then I finally went down to my husband and told him that I couldn't get the faucet upstairs. And so we stacked books on top of the faucet to keep it from doing any damage. Because of being a hot water I knew that if I cut off the water to the house then it would keep running and it would burn up the water heater.

My AC had an issue and I had a leak on the same day so I filed a claim to American Home Shield. It was faster doing it online and it was very easy. I explained to the contractor what was going on and they were able to handle the situation. They knew what was wrong. I’m very happy with the service and AHS is very convenient to have.

Our furnace went out. The computer was not up at the time, so I called to file the claim and it was fine. We've had the same problem happen about once a year and the other people who were sent out got the correct part. The problem was they were a getting a part that would work but not the correct part, and I was really pleased with that. The guy that came out most recently got the correct part, and they were able to get the furnace fixed so that it probably will last more than a year. The contractor was very good, and I'm very impressed that they finally did what somebody should have done about three times ago. American Home Shield seems to work well for us and our overall experience with them has been pretty good.

I called up American Home Shield when we sprung a leak in the shower and they said they would take care of it. The reps were really good and they were really nice about everything. They got the plumber here within a week and he was great. He was very courteous and he put a cover on his shoes as he didn’t want to walk on the rug. He fixed the leak, did everything perfectly and cleaned up his mess. He did his job and left, and he didn’t waste time. Everything's fine and I couldn't ask for anything better. I've already recommended American Home Shield to other people. I told my friend what the warranty covers and he also got questions. I gave him the phone number so that he could call AHS and now he's using them.

My dryer and washing machine were both not working properly. I submitted my claim to AHS online and the process was easy. The contractor they sent out was great and the best thing for me was they called ahead of time. They told me what time they would be there and that they were 15 minutes out. That gave me time to get over to the house and meet them there. So far, everything’s working great. I’ve already talked to some friends and family about getting American Home Shield. I told them that it was well worth it.

We needed a new soap dispenser for our dishwasher and filed a claim with AHS. We always do it over the phone since we're old school and like to hear a voice. The contractor did great and knew what he was doing. He had to order the part and then about 15 days later, he came by to put it on. It has been working great since then.

With American Home Shield, you can call them or submit the claim online. So it's convenient if you're busy to go ahead and submit the claim at any time, day or night. And they respond within a few hours, even when I did it at night. One time, my AC unit wasn't blowing cool air and the gas came up and the fan blade had broken. I contacted American Home Shield and then the people called me to schedule when to meet the AC guy. They sent me a text and an email saying they were on their way and they called me also. The guy was nice and on time. I told him what was wrong and then I showed him where my AC unit was. I live in the condo so he had to go in the rooms.

I am so glad to be back under the umbrella of American Home Shield. I left it a couple of years ago because money was tight and it was the worst decision I ever made, but they took me back. My recent claim was for my dryer as it was making a loud noise. I called AHS when I filed the claim. I'm 86 and my husband's 89, and I prefer not to do things online. It was just a day when we had someone come and look at the problem. When the contractor came out, he was so knowledgeable and nice. He said it was metal on metal and he even showed me where it was. He ordered the part and a week later, he called to say that the part was in. He came back, put the part in and fixed it. I was without a dryer for a week, but that was all right. I've been using the dryer ever since and everything is topnotch. He also told me that I was lucky to have an old Maytag because the ones that they are making now aren't worth the material that they're made on.

Our most recent claim with American Home Shield was for the air conditioner. A part juggled loose and was hitting the fan, so when I turn the AC unit on, all I got was this really loud clanking. The whole neighborhood heard it, so it was unusable. I've got very good feelings about American Home Shield. They've been really great since I've lived in this house. This is my second call for them since I moved in in January, and I find that when I go in and set up for what I need, within 24 hours I have a contractor calling me to set up the appointment. He was here, not the next day but the following day, and that's on both calls.

We had an issue with our microwave. It started with a few signs, then all of a sudden the microwave quit working and I didn’t know what was wrong with it. I filed a claim with American Home Shield for that issue. The technician came out and knew right away that there was a problem with the sensor. He changed the sensor on the door and fixed it the microwave quickly, and he got it working. He was just in and out of here. That was really good and everything has worked out perfectly since the repair. Our experience with American Home Shield went well. It was as we anticipated and it was what we paid for the service. As for getting a warranty with American Home Shield, I'd tell a friend to go ahead and get it done.

My furnace stopped working. It was acting up and would come on and go off. I filed the claim on the phone to American Home Shield and the rep was very good. They took my information and told me that the person that's in charge would be contacting me to make an appointment that would be convenient for me. The furnace needed a sensor and finally, the repairman did what had to be done. He came back twice, and at the second time, he fixed it and it's working now. The contractor was great, and he was punctual and clean. He was very knowledgeable and he communicated with me to tell me what was going on.

When my shower was leaking, I submitted a claim online and it was easy doing it. It said faucet and then leak, and those were the only two buttons that I had to click. I talked to the technician on Saturday and they got there Tuesday because I had a jury duty on Monday. He talked to me and told me everything. He also said I could even sit and watch, and he was very good. I have not seen a leak yet since it was repaired. It was all fixed in one day and the experience was just great.

We bought the house back in January but we moved in at the beginning of March, and I got a home warranty for the first time. When our dishwasher wouldn't work, I submitted a claim to American Home Shield online. The technician took a couple of days to get to the property but upon arrival, he went ahead and fixed it. He told me what was going on afterwards. Then everything has been working fine since the repair. I have referred my mom to look into American Home Shield and I told her she should have it.

I had American Home Shield to come out and look at the plumbing in my shower at my kids' bathroom. The handle had broken on it and it was already difficult to turn even before that. When I submitted the claim, I did it on their website and it was easy. I did it with one hand just on my phone. I filed the claim and put in the description of what was needed to be done. The contractor contacted us within 24-48 hours to let me know that they received the claim from American Home Shield and they scheduled the visit. I tried to send out some photos so he could pick up on the brand before getting here. But he could not really tell from the picture.

I prefer submitting claims over the phone and that was what I did it when my water heater broke. The reps were all okay. The contractor that came was very good and I liked them. I was impressed with their knowledge regarding plumbing and their respect towards the customer. However, they didn't fix the water heater. Another company did. The plumber stopped the leak for me because it busted and it was leaking real bad. I was upset so he came right out to help me.

AHS is a very valuable service. I learned about it because I was in the military upstate and I was renting someone else’s home that had this. The person was actually deployed and they wanted to make sure that the tenant had responsive service and an operable house. I used it for about two years when I was at D.C. and then I came to understand the value of it.

American Home Shield drags its heels a little bit and they’re slow. There was water in the bathroom and the floor smelled really bad. My wife called in and American Home Shield got the job done but it took a little longer than it should. During that time, we had people doing some work in the living room so we were okay with the delay. We also have more than one bathroom to use. But if it was the only bathroom in the house, then we would have been really upset with that. Maybe they were looking for the best price in the marketplace and if that was the case, I'm okay with that. But if that was not the case, they need to go a little faster with their work because we pay our bills to them on time. They should fix the problem and fix it on time.

A week before, we called American Home Shield because when we pulled the shower nozzle out, the water squirted out of the handle and not out of the nozzle. It was the valve. The contractor was great. He diagnosed the problem. However, he had to order parts. But he came back as soon as the parts came in and fixed the shower. It was super easy when I submitted my claim. I just logged in online and did it. AHS is always super easy to work with. We've had them for about seven years now and we love having it. They're super fast to reach out. We never have to worry about submitting a claim. We've submitted seven claims over the period that we have them and they've always got everything fixed.

I had two claims with American Home Shield. The recent claim was for the washing machine. There was no water in the washing machine. I filed the claim online with American Home Shield and their website navigation was easy to use. The technician came and fixed the problem. My interaction with the technician for that claim was easy.

My ceiling fan wasn't working properly and filing a claim for it with American Home Shield was very quick. I was surprised at how fast the response time was. I submitted the claim later in the day and they contacted me the next morning. Furthermore, the contractors were out here by the end of that day. They were friendly and knowledgeable. It was a good experience and everything was completed that one trip. AHS is worth every penny.

I got through American Home Shield quickly when I filed a claim over the phone and the contractor they sent out was professional. However, aside from paying the trade fee, we still had to pay another $55 for the refrigerant, which I thought was covered since it was a default. Anyone asking about AHS should read everything and be conscious of all the fine print.

Our water heater wasn't getting hot and my husband called American Home Shield, who then called the company that came out for the water heaters. It turned out to be the thermostat on the unit, and the contractor replaced it. They did a good job and the water heater has been fine since the repair.

Our AC unit didn't work. I submitted the claim online to American Home Shield and then I got an email. The contractor came out in a couple of days. It was pretty fast and he found the problem fairly quickly too. He ordered the part then came back in a couple of days to put it in. The AC seems to be fixed. But I also paid $600 just for them to put Freon. It was very expensive and I'm not really happy with that.

We had a problem with our heating and I called American Home Shield and reported it. It was a recall and they scheduled the same people to come back out and fix it. The technicians were nice and they fixed it the best that they could. We were pleased with them. However, I still don't feel like the unit is heating as well, but it's doing a lot better than it was. We're very satisfied with American Home Shield and we've referred several people to them.

There was a stoppage on the sink. I submitted a claim online and I found my way through the website. The next day, they contacted me and they came the following day. The interaction with the techs was fine. They came in and and they were nice. A tech fixed the sink and he also told me to put white vinegar and baking soda from time to time to keep it from happening again. The sink has been fine after the repair and American Home Shield handled that very well.

It was a simple experience filing a claim online with American Home Shield and also a quick turnaround. I needed to get the air conditioning to work and it was fixed within a couple of days. The contractors showed up and found that it was a simple fix in the wiring. They fixed it, were gone, and I have no complaints since. American Home Shield has good value and are worth the investment. My experience with them has been good and I’m happy with it.

Our sink stopped up and so I submitted the claim online to AHS. They ended up sending me the information on a service provider. I then contacted the service provider and within 48 hours, they were at the house and fixing the issue. I had a great interaction with the contractors sent. They were professional. Their customer service was great, fast and expedient. They came in and took care of their business. It was a positive experience. They did a great job with what they had to do. The sink is now working excellently since it was repaired. American Home Shield is as good as they are advertised and what they advertise on their online platform is exactly the service that you get. It’s well worth the price, and it just makes a consumer’s life a lot easier.

I had a repeat plumbing issue and filed my claim with American Home Shield online. I usually go to the claim part of their website and put my phone number and address then just put the claim. The prior contractor was really good. Since it's a repeat order, every time I call I have to get back to have the same person who already knows about my issue come out. And AHS has no problems sending the same person out so it works out.

My inside waste line clogged up. I submitted a plumbing claim with American Home Shield online and it was very easy. The contractors came out the next day and they were awesome. They knew exactly what to do and they took care of the problem, and everything's working well since they did the repair. Everything was great with the experience that we've had with American Home Shield.

Everything started happening at once. I had claims for the garbage disposal, then the garage door opener, and the oven. I submitted the claims online and I found American Home Shield’s website easy to navigate. The contractors they sent out have all been great, too. The guy who did the garage door opener service and the plumber have been here a couple of times and both of them were very solid and very professional. The garbage disposal and garage door are fine now but it has been very frustrating because we haven’t had a functional oven in almost a month.