American Home Shield Reviews

We just purchased a new home in Arizona and we needed to have the locks rekeyed. My real estate agent sent me an email saying it was an option and to use it so we did it with AHS. We were on the road and driving the U-Haul truck there. We were called and told, “We’ll be there whenever you’re there.” It worked out perfectly. The guy from Realty Rekey was great. He came out to the house, had everything with him, went around, and rekeyed all the locks. He got it done really fast and showed us how to do all of them, made sure they all worked before he left. He was very pleasant.

I always call American Home Shield to submit my claims. And it has always been easy for me and the reps that I talked to have been very good. My most recent claim was for a big wet spot in the middle of my hallway. I cut the stinky carpet down and it hasn't leaked again, but I still don't know how it got there. I was not really happy with the contractor that came. I even tried to get another company to come out and apparently, they were the only company that does plumbing. In addition, my air conditioner had been serviced before and it was always people from out of state so, it would take them a long time to get here. American Home Shield used to use local people and I don't know why they don't do that anymore. It would take at least a few days and then, depending on what the problem is, it could take weeks to get it fixed. Other than that, I still appreciate American Home Shield.

I’ve been with American Home Shield for a long time and I have two properties with the warranty. I recently had my AC repaired. The house was hot and it wouldn’t cool down. It was something with one of the little copper tin thing. It was on the outside unit and it had cracked due to the vibration. Submitting the claim online to AHS was easy and the contractor came out the next day. The tech called us that he was on his way, I met him, diagnosed the problem and fixed it. He had to solder the crack back together. He was very professional. If I had any other AC issue, I would love to have him again. That contractor company was great. AHS is great as well and I would highly recommend anybody to them.

My water heater went out so I called American Home Shield to submit a claim. The rep whom I talked with was great. He's quick, experienced and got it taken care of. The tech came out the next day and we had spectacular interactions. The water heater is performing excellently after the repair. They're the best home warranty company I've had and it's my 4th home.

We were having a water leak so I went online and filed a claim. The filing process was very easy. Then the guy American Home Shield sent was very courteous and professional. I would recommend American Home Shield to anybody.

My AC went out and stopped working, and it was very easy to submit the claim with American Home Shield online. They called out a company to come out and take a look at it. The contractor was good, but they lied to me about a few things. They were telling me they couldn't do the repair because of a certain reason. However, that reason didn't exist in the unit that I had. They were also trying to tell me they needed an extra $360 out of my pocket because they had to run new wiring and copper, but I knew the wiring and copper were sufficient. So, it was just a way for them to make a little money. Other than that, the communication has been really good, the emails have been informative enough and AHS has been great. I'll probably do another year.

The heater went out in the house. I submitted the claim with AHS and they contacted me. It just took a couple of days. The contractor was very amicable and easy to work with. AHS ended up replacing the heater. I just started the system and AHS started out well for me. The home warranty is worth it so far. I look at it like they want $200 for two or three years to do the refrigerator. If anything goes bad, it covers everything in the house for $200 a year which is a fairly decent deal. I have a washer, a dryer and they had separate warranties that cost $150 a year for a couple of years. It seems quite a savings in that way so, I simply dropped those and started using AHS. The only issue I have is that the expense of having to replace a large ticket item was kind of hard because they paid for the item. But then, I didn’t really realize that it cost $3,000 to put it up there which is big savings, so I was happy with that. I recommended AHS to a couple of people.

I've had three claims with American Home Shield so far and I typically go to their website to submit my claim as it is easier that way. The most recent one we submitted was for our air conditioning that was running but wasn’t blowing cold. I've had two contractors and claims on that issue. The first guy who was out here has obviously been doing his trade for a while but his presentation wasn’t professional. His demeanor left something to be desired but he got the job done. Then it was thought that the problem was electrical so an electrical contractor from Turner Electrical and Lighting was sent. They were great and very friendly. They were here for about an hour and presented themselves exceptionally well. They told us what they were doing and the issue was taken care of. Everything is fine now.

I had American Home Shield on two houses and I had them for about 15 years. When the spring on the garage door broke, the guy told me that the warranty didn’t cover the spring. Then I told them it had to be fixed. Then I still had to pay the $75 charge just to have the guy come out. It would’ve cost the same thing if I just called that guy and have him come out and fix it. But he did an excellent job and everything is fine since the repair.

The freezer would make a train sound so I went online, put the order with American Home Shield to have someone come out and look at it. I paid online, and they gave me the company’s number. They said they would probably get in touch with me within 24 to 48 hours. I submitted the claim late in the evening, almost 5:00. They didn’t get the request until the next day, so it was fine.

The contractors sent for the water heater were both good and worked really well. They got here fast, looked at the water heater and got the water heater replacement approved by American Home Shield and then they came back out and replaced the water heater that was a continuous problem. The whole process took six days. I'd recommend American Home Shield especially if you have an older home. It's worth it. Also, I filed the claim online and it was pretty easy.

We had a problem with the igniter of our heater so my daughter called American Home Shield to submit the claim. The tech fixed the heater but apparently, we needed another thermostat because it didn't cut on and off like it was supposed to. But, I like that it could be turned on now because before, it would take a long time to light up and after that, there would be exploding sounds and the tech fixed that. Now, I could turn my heater on without being afraid. I was satisfied with my experience and I was happy with the heater being repaired.

Something was wrong with our dryer and vents. I called American Home Shield and they sent out a contractor. We gotit taken care of and I was very glad. Another time, one of our electric lines went out and AHS sent an electrician over. He was very professional and he was able to fix the issue. He also said that if it happens again, he can get the parts.

When I submitted a claim to American Home Shield about my garbage disposal, the plumber did not get it right and it was leaking the first go-round. But then, he came the second time and that got it squared away. Everything has been good since. On the other hand, I had a claim where rainwater was dripping off in a certain way to where it's causing water damage to the plywood outside my house and underneath the vinyl siding. It was an old damage from the previous owner, and while they got it fixed, they did not correct the damage to the wood.

Our garage door's sensor became unaligned and my husband filed a claim for it. The contractor AHS sent did a great job. However, it ended up being a waste of money because it was something that we could have done ourselves but didn’t realize. Still, the whole experience was an easy process. It always is with AHS. They're easy to work with and their reps have been helpful.

I had a rekey to my house. I called AHS and set up an appointment. The contractors had been very nice and accommodating. Since the repair, the locks have been great. I would definitely recommend American Home Shield.

My daughter-in-law submitted a claim with American Home Shield on my behalf for my air conditioner that was running constantly and had ice buildup on the outside. The length of time that they sent out someone after the claim was filed was excellent. The tech who came was very professional and great too. So far, the AC has been running great since the service. I would highly recommend American Home Shield.

My neighbor downstairs thought that there was a water leak in my shower. I submitted a claim with American Home Shield over the phone, and the techs came out the next day but they found out that there was no leak. They were really good and I'm so glad they came out because they were very helpful. It's very hard to find a plumber on my own. And I was just glad that I had American Home Shield so I could have someone come out. American Home Shield is worth the money, and the one time that you don’t have it, that’s when you need it the most.

American Home Shield is a good service to have in case anything goes bad with your house. Our standup freezer went down one day and I noticed that everything defrosted in it. Water was leaking out of it and all the food went bad. I made the claim online with American Home Shield and within 24 hours, the company they were sending out called. They set up a date to come out and fix it. American Home Shield's reps were very helpful with pointing me to the right direction in what I needed to do. Their contractor was very nice, too. They were quick on getting the part in and getting it fixed. Now I have a freezer again. It's working perfectly and it has more freezer storage space.

My stove died and the guy fixed it supposedly but then I had to call him back because it was still doing the same thing. American Home Shield was wonderful there. They immediately gave me a stove that was comparable with the one I had. I was happy with what they chose and they delivered it. Everything was wonderful. In five years I had not had to put in a claim and I kept thinking every month that I was going to stop sending the money for nothing. But with that stove experience, I was completely thrilled. I thought they've changed.

We were without heat in the middle of winter, and we filed a claim to American Home Shield. The technician who was an hour away from our area came to our home, went up in the attic, and said he couldn't get up there because there wasn't a walkway around it. And so, he climbed back down and left. We called again to try to find out what kind of walkway he wanted around our heat system and they told us. Then, my husband did that. The technician came back out a couple of weeks later. And we were without heat the whole time. He went up the attic and then said he fixed it. But, it didn't work the next day. We called somebody else on our own and the technician told us that there was no problem getting to it. He didn't even have to get up the stairs, much less put a walkway around it. He said that it needed this and that.

Everything has been good with American Home Shield. When I was having problems with the air conditioner, I called them to submit a claim and the rep I talked to was very professional, a very good listener, and treated me real well. They sent someone out in about two days but the first contractor who came out wasn’t very helpful. So, I called to complain about it and AHS sent a different contractor out. The second contractor was completely different. They were more understanding about the situation and explained everything to me that needed to be done. And I was a lot happy with them than I was with the first one. When they came, they checked out my AC and replaced the thermostat. Then they checked everything else and the AC has been working excellent since then.

I recently moved to the house late last year. In the hustle and bustle of everything, I failed to attempt to use the dishwasher beforehand. About a month before I filed the claim, I noticed it wasn’t working at all. I did what I could to look it and that's when I decided to file a claim. I had the American Home Shield warranty for a year with the house I purchased so that’s when it was filed. I made an online profile on the website and did it that way. It seemed to be the easiest. The website was straightforward. It sent me confirmation emails, and the only time I spoke with someone on the phone was from the appliance repair that American Home Shield outsourced to come to my house.

My dishwasher leaked, I went online to fill out a claim form and it was easy. The communication, as far as the text message and the call from the actual contractor was good. However, I had to put the call in twice for him to come out. The first time the contractor came, he looked at the dishwasher and tried to run it through a couple of cycles but couldn't get it to leak, so he tried to tell us that the type of soap we were using caused it to bubble up and it sounded like he was not talking factually. He left and we ran the dishwasher, thinking that everything was going to be fine but it leaked again. This time, it leaked through the ceiling down in one of the downstairs rooms. A place for a motherboard and something else had burned through and created a hole which was causing it to leak, not because of soap. Right now, we're waiting on a part.

Submitting a claim with American Home Shield has been pretty easy. I just go online and log on to my account. I’d submit my issue, then nine times out of 10, the call gets dispatched through a service provider. I had a bunch of different claims with AHS and the one with my washer took them a little over a month to get resolved. But it was not an American Home Shield issue. That was with the service provider that they dispatched. Also, there was one issue where I was being billed for something that I did not receive service for and I called them up and two days later, the matter was resolved.

I needed to have our lock rekeyed. I put the request in online with American Home Shield and the next person whom I spoke with was the actual locksmith company. The locksmith did a great job. He came in and got it done pretty fast.

AHS is awesome, they’re the best out there and they’re respectful. I appreciate them each and every day of my life. They have been a blessing to me. Their customer service is concerned, and I like the idea that they stopped having us pay the contractor, they pay them. I like the contractors that came out here and I like the fact AHS does a background check. They make sure that these contractors are respectful to us and if we don’t have priority when we call them, AHS will change the company out. They support their people, they support us and they’re appreciative of their clients.

I have a leak and I have a claim that's pending for American Home Shield's contractor to come out tomorrow. To submit a claim, I just had to go online, hit Request Service and fill out my information. American Home Shield customer service has been fine. They were easy to deal with. They're good. I had one problem with the contractor but I've already called a dispute for that, so that's fine. They took care of it. They sent me letters, answered my phone calls, called me and followed up.

American Home Shield's representatives have been awesome to work with. I filed a claim for a pressure regulator. And the guy from JED Mechanical Contractors was awesome as well. There was a little problem with the communication with his office and him on the day that it was actually scheduled and I had to reschedule but it ended up working out. Everything’s working perfectly now. I’m very happy with the service that I’m getting from AHS. I tell people the experience that I had with AHS so far. Speaking with them is easy. If you call the number they have listed online, you’ll probably never talk to somebody. But I got a number where I get someone every single time.

I had an issue with the refrigerator and I called it in to American Home Shield. It was a very positive interaction with the rep and the contractor was very personable and knowledgeable. Quality-wise, it was great and since the repair, it’s been working very well.

Our water heater was leaking so we called American Home Shield to submit a claim. I kept trying to do it automatically on the phone but I didn’t have my account set up, so it wouldn’t let me. And then, I had to go on chat and they told me what I needed to do. The rep knew exactly what needed to happen and once I did that, I went online and took care of it all. Once I was able to get my password for my account, I went on and did my request for a service order. And then, we had somebody come out.

My wife called American Home Shield when our airconditioner didn't work. They told her that they would send a technician out and then there would be a $75 charge. They sent a technician out and it ended up costing us another 450 bucks for the freon and they fixed it. The airconditioner has been working great. My wife told me that everybody was professional and helpful. Before this, we had a kid come out and look at it and said it was one thing, but I had another company take a look and they tried to sell us for a whole unit. But the American Home Shield folks said that it was not the whole unit and it was just a little part that was not working. And they were right. We didn't have to change out the whole unit, so it was good to know they had a better technician. I'd recommend American Home Shield. They stand behind their commitment to cover the items in our house.

Honestly, I don’t know where to start. When I called Drain Doctors for the first time, the person who answered the phone “YO!” It was very unprofessional and I had no clue who I was calling, so I had to ask, “Did I call Drain Doctors?” And then he said "yes" and continued to talk to another person in the background before he came back to the phone and attempted to resolve my issue. That was only day one.

American Home Shield sent out a technician from Accurate Appliance Repair Las Vegas, he removed the cabinet and had look inside then turned on the spin cycle and listened to the loud bumping noise and vibrating, of course the machine was empty at this time. He concluded that there was a problem with the transmission and didn't investigate any further. The tech replaced the cabinet and informed me that American Home Shield would not repair the problem as no fault was found. I phoned Home Shield and was informed the machine was still in working condition. No fault was found. In conclusion I think I would have been better off without the "Real estate home protection plan" and used the $500.00 cost of the policy and the $75.00 call out charge towards repairing the Whirlpool washer or buying a new model.

Canceling a plan with them is near to impossible. They will never cancel your plan after you tell them to do so. They will take your request by phone or online but will refer you to a cancellation department that is never available to receive your calls and will never return calls. In the meantime they'll keep charging your credit card month after month. It does not matter how many times you call them to cancel the account or how many times you change your credit card number. They will keep your plan "active" charging you ad-infinitum. Once the new card is activated they will get the info from the financial institution issuing your card somehow and will charge you for all the months they did not receive payment. It doesn't matter you told them months before to cancel the policy. It's a scam.

I called for repair of my air conditioning. AHC repaired with after-market parts and it never worked the same again. Despite repeated attempts to get AHC service techs to restore the performance of the air conditioning units, the units never worked right again. I ended up buying a new air conditioner. Seems AHC is more interested in doing cheap repairs than effective repairs.

Half of my power in the house wasn’t working so I submitted a claim to American Home Shield and it was fine. The technician that came in was very polite and shook my hand. He fixed it and it was really quick. Everything has worked well since the repair and I'd tell friends to get AHS.

We had a faulty wall socket and it was replaced by the electrician that AHS sent out. It works perfectly now. So the issue was resolved quickly and AHS' service was excellent.

Submitting a claim to American Home Shield is super easy. They have a really quick thing that I fill out online, and it is very simple to pay online too. Then they'll send me an email right away that says who they contract with that would do the work. And then American Home Shield will say that that contracting company will contact me within 24 or 48 hrs. And if the contractor doesn't contact me, there's a number that American Home Shield gives just in case. My refrigerator broke and the company that I had was the same company that serviced my washer and dryer a couple of months ago. And they did an amazing job. It took a little longer for them to come out for the refrigerator but that was more of my fault than theirs.

American Home Shield's response to my claim for my washer and dryer was pretty timely. And I had a pleasant experience with the contractor that came. However, the issue was not repaired. Someone came out to see what needed to be done to it and I talked to them today and they said that they were ordering the parts. Other than that, I haven't had any problem with American Home Shield and I'm glad I joined them.

My doorbell went bad and I filed a claim for it online with American Home Shield. The company that they sent, Ryan Electric, checked everything out. I had their tech install the ring doorbell and that went smooth but he had to come back because one screw was loose. He came back right away and fixed it. The whole thing was fairly seamless, timely and trouble-free, which is what I like.

We submitted a claim with American Home Shield online and the experience was nice and easy. We had another company that we worked with before but I couldn't believe how much smoother this went. The contractor was good and I was impressed with his timeliness to get back with me. He was more than happy and he gave me his card. I liked to know what was going on so he explained everything he was doing with the furnace. The performance of the furnace has been good so far.

Our heat pump went out. I called American Home Shield to submit a claim and I got great help from their reps. They were really nice to me. I couldn't have asked for better technicians, too. We also had a claim for our washer and dryer but it was so old and out of date that AHS couldn't find parts to fix it. So, it was time to get new one.

We filed a claim with American Home Shield for the dryer. It was easy but we had wait forever on the line. They were busy so it was hard to get through. But the interactions with their reps have always been good. They either contact the contractor or tell us which repair folks they have contracted. Then the contractor usually calls us quickly. The rep who helped me was very positive. The contractor they sent was super nice and very knowledgeable. He knew the dryer like the palm of his hand so he was able to fix it very quickly. However, we've had a lot of trouble with our heating and air system. It has been crazy. The tech has been out 15 times for that and kept recommending that they have to replace the whole system but AHS refused to do it. They just do parts at a time and now they’ve sent someone different out. AHS has not been consistent.

Our ice maker had quit working so I put in the claim online with American Home Shield. Their website was very simple and easy to use. The contractor, Mr. Appliance, called at least within two days, then came out, ordered the parts needed and fixed the ice maker. The tech was very nice, knowledgeable, quick and on-time. I would recommend my friends to go ahead and purchase AHS' services.

I had a fantastic experience with American Home Shield. I have used them twice and it was great both times. Recently, I contacted them about my garbage disposal that wasn't working. Someone came out right away and he fixed it in a couple of minutes. Everything happened in one day. I can now use the garbage disposal again. I’m happy that I have American Home Shield and I was very pleased with the gentleman that came out here.

I had a water heater replacement and then a recirculation pump that was repaired. The whole process as well as submitting both those claims with American Home Shield was a hassle. First of all, there was an hour and a half wait time at minimum when I called them to discuss any problem that I had. And then they sent out companies who did substandard work and provided inadequate information. They tried to replace my 50 gallon water heater with a 30 gallon water heater. I called AHS again and that was another hour and a half to wait on hold. And then the company who came back out left the water heater and it took them a month to pick up the heater when they were supposed to pick it up in the beginning. The old water heater sat outside my house for a month.

When my air conditioner wouldn't stay on I submitted a claim online to American Home Shield and navigating their website was easy. The technician that they sent out took a day to come out. He was friendly and very informative of what was going on. He had to order a part after he looked at the air conditioner and got it back up to me within 24 hours. He was very helpful and really quick with the turnaround time so it was very appreciated. They were really nice. Everything has been performing great since then. That one visit saved me $1,700 so having a warranty is very valuable.

I did a claim submission online for our cooktop range and it was fairly easy. However, I wasn’t sure if I would be charged before or not so, I tried to call and I was on hold for a very long time. I went ahead and processed it with my credit card, and then I saw that I wasn’t gonna be charged. I had the option. The contractors were in pretty quickly. I asked if they could show me what the issue was because they said it was something very simple. And the contractor did show me but he was a little reluctant.

My wife submitted a claim with American Home Shield for our refrigerator that went out. The contractor that came was able to fix the problem and the refrigerator has been okay since the repair. The contractors were professional and did what I asked them to do the two times they came out.

I had a claim when our water heater was not heating properly, but it ended up being really stupid on my part because it had been turned down. So it was an easy fix. I also had my stove fixed because one of the knobs wasn’t turning. The contractors we've had were good. They seemed like they knew what they were doing and they did a good and thorough job. American Home Shield does come and fix things so it’s good. But they also deny things and there’s no way to communicate. People need to beware. I usually submit claims online which is easier. I don't need to talk to anyone. But one of the things that I don’t like is that you can’t talk to anybody about anything. We had submitted claims ‘cause we’ve had problems with our ductwork for our furnace and they’ve denied them, saying that they’re not covered, but it says ductwork is covered on our coverage.

The ice maker on my refrigerator won't make an ice so I made an online claim to American Home Shield. Their technician came out the next day and it was quick. He was pleasant too. I was satisfied with my experience and now, we get too much ice. Having a warranty is like having a life insurance and I would recommend American Home Shield in a heartbeat. I've had no problem and I see all the advertisement about it. AHS has the best plan.

I've been living in this home for about 10 months and I've used AHS services at least five times. Most recently, I made a claim with AHS for an electrician to go and take a look at some of our electrical outlets at my home. I submitted that claim online and afterward, I received a phone call from AHS that I would be contacted by the provider, who contacted me within 48 hours, set up the appointment, came and completed the work. It was seamless. The contractor was pleasant, punctual and knowledgeable. It was a simple task for him which was replacing an exterior outlet I have in the home. That was only one job for him. He checked multiple outlets which, I believed, were inoperable but they were fine. When he was done, I received a receipt and was billed subsequently afterward per the guidelines for AHS. They gave me the option online whether I wanted to pay immediately or within two days afterward.

I submitted a claim with American Home Shield for my refrigerator and I had to do that twice. The first time, they chose a contractor and the contractor called and made an appointment. But then the contractor called back and said that they don't service our area, and I figured that was something that American Home Shield should have known. Then I thought that American Home Shield would call me and reschedule the service, but I ended up having to call them again to file another claim for my refrigerator.

We've had our policy for 14 years now with American Home Shield and we haven't had any problem with them. At one point in time, we had to replace our microwave and we spoke with them several times because that was a long process. Recently, our claim was for the disposal because it quit working. My husband submitted that claim by phone.

I've had AHS for a couple of years and I'm pretty happy with it. We filed a claim for our dryer and the contractor AHS sent figured out the problem for me really quickly. The problem ended up being the plug that the dryer was going into. Since the contractor was an appliance guy, he couldn't fix it. I didn't think it was covered by AHS so I just called an electrician to fix it. Everything has been fine since the repair.

The heater thing in the refrigerator wasn't working properly so I submitted the claim online and the AHS website was very user-friendly. Then I got an email telling me who the provider would be. The contractor they sent was very thorough, knew what he was talking about and corrected the problem. Since then the refrigerator has been working fine.

The microwave's door wouldn’t shut. The microwave wouldn’t be able to tell if its door was shut and it wouldn't start intermittently. Navigating the site of American Home Shield to file the claim online was easy. The contractor that came out to fix the microwave door was great. They were courteous and seemed efficient. I told them that the microwave's functioning was spotty, so they tested it a few times. It seemed to be working after they repaired it, but then two days after they left the problem occurred again. Unfortunately, I've got to call them back out because the issue's popping up again.

A pharmacist in Mantua Station Drug advised me to get the American Home Shield warranty and I was happy that he did. I couldn't ask for a better service. Kyle was here and he did some plumbing for me. He fixed the shower. I was totally satisfied with him. He was polite, courteous and quick. We had his friend come with him too and both men were awesome. I had no fear of them. They put on their booties and they showed a lot of respect. Now, I can shower in the morning when I get up. I don't have to walk halfway across the house to go take a shower. It is very convenient, thanks to Kyle. I would advise friends to get the warranty, especially when a woman is alone and she doesn't have her husband. I also recommend this for senior citizens. Their income is very restricted. If anything happened to my refrigerator, I couldn't afford it. I would have to finance it, which would cost me more money.

I needed to have my doorbell replaced. I called American Home Shield and talked to a person and told him what the problem was. He gave me the contractor’s number, the work order number and told me who the person was that would be coming out. It was really easy for me to do. The tech told us what time he would be here and he was 10 minutes early. He was very professional and courteous. He was only here about 15 minutes as the only thing he had to do was replace the actual button that you push on the outside and he did something with the actual doorbell itself and it started working.

I recently submitted a claim with American Home Shield for a water heater. I did it online and it was fine. It was a lot quicker than doing it on the phone and I didn’t have to wait on hold forever to talk to somebody. The technician that came out did a good job but he muttered and complained the whole time he was working so it was weird. But the repair has been fine and smooth, other than the few hours that had taken the tech to get the water heater in. But American Home Shield has been very good for us in terms of providing help when we needed it. I would certainly recommend them. I would also tell my friends that American Home Shield is a good way. We have already shared with people that it’s great to have them in case you have an emergency repair. It provides some good peace of mind knowing that it can be taken care of quickly and easily.

The furnace wouldn't run and it has been going along for about a month. I've done both going online and calling AHS to submit the claim and everything was great. Their representatives were very helpful. I had a couple different contractors. They were responsive, professional and they got to the bottom of the problem. They were also very good with me. The repair has been very good and my entire experience has been quite awesome. I would recommend American Home Shield.

I had a claim with American Home Shield for the dishwasher which the contractor they sent out is still having problems with. The company that is repairing the dishwasher ordered the part but then the part is broken. It took the tech two hours to get it on and when he got it on, the dishwasher kept leaking. So he said, "I'll call you when we get another part," and I haven't heard from him since. But the contractor American Home Shield sent out to do the furnace, Furnace Doctors, was good and should be on top of their list for everybody. They came out the same day, ordered the part, and constantly called me to keep me updated. It took them hours to put the part on but they came out and were willing to do that.

Both of our hot water heaters got filled up with silk and needed to be drained. I went online and submitted a claim with American Home Shield. The contractors who came out were nice but they just didn’t do a very good job. They didn’t get much of the silk out and my hot water heaters were basically the same as they were. I called them and they said they had to review everything and would get back to me but they haven’t.

I've had a claim with American Home Shield. The agitator had disconnected from my washing machine. I submitted my claim online and the online submission was great. It was user-friendly and simple. The contractor who came out here was great. He tried to get the screw out there and it was not successful. The screw was lodged in the middle part of the agitator and it broke whenever he put it in. I'm in the next step of trying to get it replaced with American Home Shield. I've spoken with their representative and I've given her all the information about the washing machine that I have now but I have not heard anything yet.

We had a leak in the upstairs shower on our other house in Madison. I always call American Home Shield when I submit a claim, and it is easy. I had a great experience. The contractor that was sent out was one of the best in San Angelo. I have used him before and their service was excellent. Plus, they were prompt, professional and neat. The contractor went up here and fixed it. Everything was cool. I highly recommend American Home Shield.

We've been satisfied with American Home Shield over the years that we've had them. And most of the time, we submit our claims online because it's convenient. When we didn't have any hot water, we filed a request to have someone come and look at our water heater. And they came out, they were prompt and very good. But they didn't have to do anything because we found out that my husband had accidentally turned off the hot water, so it was a $100 really wasted. We're getting ready to move. And we're going to continue to have the service when we move to our new home as well.

Our freezer was not functioning well. The temperature would increase so we could not plug it in. Also, there would be ice at the back. We would like to take it apart and blow dry with a hairdryer and try to get all the ice melted. It was not a one-time fix and we did it twice already. So, we decided to use our insurance. I filed a claim using our account and we have been doing it online. It was easy and self-explanatory. The contractors that came out have all been great. But there was one where we submitted a trouble ticket for our disposal and nobody came out, which worked out great because no one ever confirmed and we were able to fix the disposal. I didn't get a chance to cancel the ticket and they still did not come out.

I had a plumbing issue with the washer and dryer. The shut-off valve was all rusted and leaking and the people that came to hook it up would not run the cycle through it because they didn’t want to turn that valve on. They said that if they turned it on, it could bust and rupture and they didn’t want to take the chance. So I called American Home Shield and it took almost an hour to get through.

I had a leak and by the next day, it was fixed. American Home Shield sent somebody out and was very prompt. It was very efficient, timely and professional.

I wish American Home Shield would repair things that were damaged when something surges. We had an electrical surge and they don't repair for that, and I am dissatisfied with it. Also, the price has gone up. But we recently had a leak that was going through the ceiling, and we called a plumber and he fixed it. We had some damage because of the leaking so we're having to go through the repair of that with our insurance company, but the work he did was fine.

Sparks started flying at the back of my oven and it shorted itself out on the panel. And we just had a claim on it through American Home Shield. Like everything else, you fix one thing and something else happens. I submitted the claim online then I got a text message and an e-mail that said I had submitted the claim and somebody was going to contact me in 24 hours. We had used the contractor they sent before and they’ve been great. I wasn’t going to be able to be there and I left them a key. The part is not available and I have not heard anything from American Home Shield at this point to see what they’re supposed to do. There’s no way to fix the oven so I’m assuming they’re going to have to replace it.

My most recent claim experience with American Home Shield was excellent. Everything was handled and they got it all done within a week so I was happy. There was a failure on the gas line and there was a leak. American Home Shield sent a plumber out, but he couldn't find the leak so they sent another for detection. But another company had to come out the next morning because the original company they sent out couldn't come out for four or five more days. And the guy fixed it and then he went and pulled the permit. He got the inspector out there the first thing in the morning. So, I had gas after going without gas for 48 hours and I was very happy.

There was a misunderstanding with me getting the warranty when I closed on the house I purchased. I also haven't received the paperwork for the policy so I called American Home Shield to find out where it was. At the same time, I had to call them about my dishwasher because it would not start. The lady I talked to told me that my policy had been sent out and that I should receive it in a couple of days. But she told me that they would take my claim because i was on file and I didn’t need to wait. That was amazing and I was pleasantly surprised. I expected to be told that since the paperwork would be arriving in a couple of days, I should just wait for it and call the right number. So submitting the claim was quick, smooth and easy.

I'm a realtor and I always sell American Home Shield to my clients. But since I'm getting quite too many complaints, I've decided to use some other company. My word has to become worth it. I've already complained to the salesperson because this should not be like that. I had an issue with the plumbing and it took too much time to file a claim with AHS. My client asked me to file a claim and said he was on the line for one hour. When I called, I had to wait 45 minutes to get that claim done. It was terrible.

American Home Shield is worth the try. I've only used them a couple of times but so far, so good. My last completed claim was for the air conditioner that wasn't cooling. They guy that they sent knew what he was doing and fixed me up. Then a little over a week ago, I filed a claim for the ice maker but the contractor didn't have the part so he had to order it. When he will back depends on how long it will take for the part to come in, maybe three to five business days. Still, it was simple to file a claim. I just did it online.

I submitted my claim online to American Home Shield when our microwave quit functioning and they got it resolved for me. The website navigation was fine and the technician that came out was excellent. I've been with AHS for twenty years and they are efficient. They recommended one service organization who I contacted first but they were disinterested and told me it would be a week or two before they could get out. I called AHS back and they got somebody else and he was here within 24 hours after I heard from him.

American Home Shield’s process when submitting a claim works great. I can use the online thing any time of the day and can check the status online and what's going on. It works and it’s up to the modern standards. Most of the things happen online and I can keep an eye on the status. I don’t mind doing phone calls, but in some cases, the online system is more visual. There were some connection issues with the air conditioner recently and the electrician was able to get things aligned. He was very quick and professional. It worked out great and I was very satisfied.

Holy cow, what a scam. On Friday late afternoon, February 23, 2018, our furnace went out. It was a freezing night so we immediately contacted American Home Shield for help. The next day, they informed us that they were overbooked and so they authorized us to find our own vendor. The following Monday, we obtained a quote from the only vendor able to respond on short notice. The quote was submitted to AHS the following day.

I've had the washer for 12 years when American Home Shield replaced it. There had been previous repairs on it. It started having problems with leakage, not spinning out, and getting the water out of it. I submitted a claim over the phone, which I prefer because I'd rather talk to someone. And, the claims rep handled everything very well. The service I had with the contractors was very good too.

American Home Shield has been great. My dishwasher was leaking and the fan on my HVAC unit wasn’t shutting off automatically. I did both with them a couple weeks of each other. Within the week that I noticed the issues were going on, I went online to submit the claims and within half an hour, they let me know which contractor they contacted and to expect a call from them. At both times that I filed, they had somebody at my house within 24 hours.

We filed our most recent claim with American Home Shield for a heater. Andy, the contractor, hasn’t shown up yet, and the heater still has a problem, so I’m waiting for him to contact me. Another issue that I’m trying to resolve is regarding a downdraft for a kitchen cooktop that I wanted to get installed. AHS already gave me the total part but no one seems to want to set it up, and I’m not getting much satisfaction with that issue. And every time I’ve had a guy out there, they said that they wouldn’t fix it and they wouldn’t do a replacement. My cooktop was damaged, so we’re cooking in this house with pins. I also had a Russian from Colorado Springs look at the cooktop and the downdraft, and he said he couldn't fix it as it was broken. And he didn’t want to come back and fix it because he took it apart.

I've had American Home Shield for about 14 years and I've only had one claim on the Chicago property so far. It was for the toilet and the sink and the first guy that we had on the service order wouldn't call me back even though I called them four times. But the replacement person has been amazing. I'm waiting for the part for the sink and he texts me everything. I have never seen anybody do so much follow up in my life. The stuff now in Chicago has been good but Vegas has been a little irritating. Generally my experience with American Home Shield is that the staff doesn't know the policies. The Vegas property is a rental and they told my realtor that the faucet was not covered but I knew the faucet was. I told them I have the ultimate upgrade and they don't get it. Plus, I had to spend an hour trying to get through and battle with them, tell the realtor and then the realtor's got to call. It's ridiculous.

The dryer was making a funny noise. The contractor got right to work and saw the problem. It turned out that when the contractor opened it up, he found a sponge had somehow gotten down there. He explained what had happened and he was gone. He was very professional. If anyone asks me about American Home Shield, I would tell them that it's a good deal.

The heater wasn't turning on. I had a claim for it about four months before that and it came on and it stayed on for about 15 seconds, then it clicked off. This time, it didn't do anything. I filed the claim for it online and the contractors that they sent were pretty good and very professional. They came in and pretty much knew what the issue was. When they started troubleshooting the problem, they pulled out the fuse, got another fuse and put it in. As they were putting that second fuse in, it started arcing and it blew that fuse. So, they said that there were some wires that were rubbing. They took it off and got another fuse and put it back in. Everything was working fine as advertised. I had American Home Shield since around 2000 and I was always the one who waits for an operator. But this time, I did everything online and it was really quick. It was on a Sunday and I heard back from them, and the next day, Monday, the contractors were here.

I had several electrical outlets that were not working right and I went online and submitted a claim for that with American Home Shield. I had a link on my phone and then I signed in. It found me right away and then I submitted it. The online submission process was really easy. The contractors contacted me, set up a time, came out when they said they were going to, and did what they said they were going to. Overall, their work was good.

My washing machine has not worked since November. I normally submit my claims with American Home Shield by going online and leaving a message as to what is not working. I can hardly get a person on the line, so I don’t have a choice but to do it online. If I get a person on the line, I will hold for over an hour. I had a good interaction with the contractor that came out to repair my washing machine. Since I dealt with this company for the last two or three times that they came out, they've been fine. They told me that they were there to put the new part in and that it was virtually a new machine that they had rebuilt after all the updates that they had done to my washing machine. The last time that they were here was on Tuesday and I had good service from them. The washing machine has been performing well since the repair.

I submitted a claim with American Home Shield regarding my oven. I did it online and navigating through their website was fine and easy. However, it took them about four days to finally get it to work the way it is supposed to. The first time the contractors came out, they fixed the igniter switch for the oven. A week later, I tried to use the boiler and it didn't work so they came back for that. But, they had trouble with that. The first tech ordered the part but the other tech came out and thought the first one didn't order it right. I had to call Sears several times then we finally got that ordered. The last tech who came the other day finally figured out that the first tech had wired it wrong and the part wasn't defective to begin with. But everything has been performing fine now. The warranty is valuable for certain things. I had a pipe break this winter but the warranty didn't work for that. But, I understand that it has its purpose and overall, it's a good value.

When our swimming pool thing got broken, I called American Home Shield and told them to come out and fix it. I also told them what exactly was going with it. I always call anything in that needs repairs. So they came out and said they can do the job. However, a specific thing on it was not covered under the policy. And it would have been nicer if they could have told us that over the phone when we were specific with them and we told them the issue, particularly the crack on it. They could have said they don't cover that, instead of sending somebody out and have anyone come out and tell us the same thing.

When I tried to turn the heat on, it just didn’t come on downstairs. I got online to submit a claim with American Home Shield and scheduled for someone to come out. Every time I called them, it was always trying to find someone to come out and they sent somebody out. The contractor that came out for the heater knew what he was doing. He fixed it and it has been performing well since then.

My dishwasher wasn't working so I put in a work order for it for someone to come out with American Home Shield. They sent an email right away on who was going to be contacting me and their contractor contacted me right away. The technician came out and he was on time. He got straight to the dishwasher, showed us what the problem was and fixed it. He was quick. It was a really good experience and I would highly recommend American Home Shield.

I called American Home Shield on the 9th for a microwave claim. It is going to be a month and I still don’t have a workable microwave. It was a Friday, and they didn't tell me that it would take business days to get the problem corrected. I was assuming they would call me back on Saturday. Then the guy who did the initial visit just took a flashlight, looked at it and said, “Oh, I have this problem all the time.” He said that I needed a fuse and a new C-board so I was thinking he had the part in his car but he didn't. He said that he was going to submit my information to American Home Shield and send it right back. But he didn’t. I called them on Saturday but I couldn't get anybody. I called back Monday and American Home Shield told me that they didn't receive the information. So I called the company again and they said they mailed it out Friday. So then I called back to AHS and was a little irate. Then all of a sudden they found the information.

American Home Shield's online submission process was easy, intuitive and worked just fine. I submitted a claim for a heating issue three months ago and they handled it perfectly. The contractor was on time, polite and took care of the issue within two days because he had to order a part. It was resolved to my satisfaction and I have recommended AHS.

My shower had a leak so I called American Home Shield and told them what I needed. They sent a guy out here and he explained everything to me and told me what he was going to do and how he’s going to fix it. He had the work order and I signed it when he finished the job. He was very professional and the shower has been wonderful since. AHS has been great for me. They've been very responsive and I’ve had nothing but good rapport with them. Sign up!

Our air conditioner wasn't working properly. I called American Home Shield, which was my first time calling them out since I had them. I told them what was going on and they sent a technician out. The technician called me 30 minutes prior to ask if it was a good time to come out and check. He came, looked at the AC and found the problem. He told me what was going on with the unit and what he needed to do to make it work properly. The AC was out for a week because they had to contact American Home Shield and get the approval first to get the part that was needed. He ordered a new part and he came back as soon as they got it. He installed it and fixed the air conditioner. We got air and everything is working now.

I had a plumbing claim submitted online. The website was good but I did not get a notification real quick so I called American Home Shield. Then, the tech from Drain Masters came out and did a great job, and I was extremely happy with him. He got things working and left. We didn’t have any issues. I've always thought American Home Shield is a rip-off. I'm like a gambler who thinks I'm not going to need it, so I don’t use it. Probably wouldn’t have bought it except we weren’t too sure about the house, but it has completely changed my thinking on it. It's well worthwhile. I've seen that there are a couple of other people that are getting ready to buy a home and I told them to get a hold of American Home Shield to purchase it.

I called the toll-free number for American Home Shield to submit a claim for my washer. They were very professional. The contractor who came did what he said and did an excellent job. He ordered the part and when the part came back in, AHS called me and let me know that the part was available and that the tech was ready to come back and put it in. Everything has been working properly now.

The fan of the heater was blowing but no heat was coming out. I went over the phone and submitted a claim. And the guy that American Home Shield sent fixed the fan. My son was at home when the contractor came and he said that the contractor was a nice guy. Now, the heater is working. I love American Home Shield and I highly recommend anybody to go through them. I have told people about them already. Their service is quick and you get results. Everything that I've called to American Home Shield has been remedied and been taken care of.

My dryer had an issue and I filed a claim for it with American Home Shield over the phone. I told them what the problem was and they set up an appointment with one of their vendors. The tech came in but he had to come back a second time wherein he found out what the problem was and fixed it. But I have to pay an initial fee anytime the vendor comes out and if they don't fix it on the first time, I am charged $100 which the vendor said that I wasn’t supposed to be charged at all.

We had the same issues come back that were not fixed. The first time, we had somebody that American Home Shield sent out to fix the refrigerator as there was something with the refrigerator not cooling properly. The guy that fixed it the first time said it was a seal, but two weeks later, we had the same problem. There was another contractor that came out and discussed to order a part. The experience has been okay as far as getting to us quickly. But the problem was not solved the first time around. Now we're having to pay another $100 deductible, which is not good. But we submitted that claim online and navigating through their website was easy. The techs who came were very good, quick and professional. Although the refrigerator hasn't been repaired yet and we're waiting for a part, American Home Shield has been good. It's a good thing to have and I'll recommend it to people.

I called in the claim for our stove and AHS sent New Life Appliances. The guy who came was brilliant and outstanding. AHS ended up buying us out. They paid for the stove, we went and bought a new unit, and it works great. AHS' monthly premium is expensive but so far, it's been good and worth it.

American Home Shield was amazing. Our heater wasn't blowing warm air and was using a lot of energy. My husband submitted a claim with them online and the contractor came the next day. The contractor was prompt and really good. We have a two-story house and he went up, explained everything in detail, how everything works, and what the problem was. He then fixed the problem and he was gone. Everything is fine now.

I submitted a claim with American Home Shield over the phone for my microwave. The contractor was sent out uninformed about the thing that they’re going to do so they came out and said they don’t do construction. They wouldn’t take my microwave down because it was mounted on my ceramic. I told them that the ceramic was old and out there to my kitchen and they can still go ahead and bother me but they didn’t do that and they left. And then, AHS sent another man and they told him that it was just for a maintenance call. So he had to get another guy with him and had to reschedule another date. But that was the only problem I had with AHS as they were able to fix the microwave. It performs nicely since the repair. If my friends would ask about AHS, I would tell them to go ahead and do it.

I had work done with AHS and they have all been good. But I couldn't get service when I needed it and I had to wait for three to five days because of where I live. It's my choice where I live but I still think AHS could do a better job in sending somebody out within 24 hours versus 72 hours. I usually call in and I tell them what my issue is, then they find somebody. But sometimes that contractor couldn't see me until they were out here doing other jobs because they didn't want to come here. I'm about 20 minutes away from the city and they didn't want to make that just one trip. Then AHS would tell me that that was my only choice if I wanted to use them.

I called American Home Shield for a gas leak and I was on hold for about two hours. And I only stayed on hold that long just because it was a gas leak. I would think that because it was a gas leak, she would have expedited the call. But I had to wait 48-hours for a gas leak. But the agent was pleasant and the contractor was personable, professional and on time.

We bought the house and closed in on August 1. The garage door opener was working just fine back then, but within four months it wasn’t working at all. I didn’t even know if that was covered or not, but I looked at the policy and saw that it was. I filed a claim with American Home Shield and was told there would be a $75 charge for it, which was fine. The company that American Home Shield called could not have been any better. They were superb.

I had an excellent experience with my most recent claim with AHS. Navigating their site was very easy when I made my claim. A very professional guy came and he was really good. He told me what was going on and the parts that we needed. I was having trouble with my ice maker and he found another problem and he ended up taking care of both of them. He was done really quickly and the refrigerator has been working great after his repair. Having the warranty has been very valuable and I'd highly recommend AHS.

We had a heating issue and I submitted a claim for that with American Home Shield online. The contractor who came out was very professional and very nice. One of the fans was busted so they had to replace that and the heater works fine now. The temperatures outside weren’t such that it was a major issue and the contractor got there within three days. If it would have been freezing temperatures, we might have been hurting. We’ve always had good service from AHS and we have recommended them to others. We tell them that AHS is worth having.

The hot water wasn’t shutting off in the secondary bathroom, so I had to get the technicians out here and change the steel. I submitted the claim with American Home Shield over the phone and the interaction I had with the representative quick and cordial. It took two days to see the contractor but he was professional and on time. I’m happy with American Home Shield and they’ve taken care of everything that I’ve had to take care of.

About a week ago, I had our air conditioner checked and it went really well. When I filed the claim with AHS over the phone, their reps were really good and then the guy they sent out was good. He fixed the air conditioner right away, though I was disappointed in how much I had to pay for the Freon.

I had a clogged drain. I filed this plumbing claim to AHS online. The process was quick and friendly. The contractors got the repair done really quickly too. It was short and sweet. I would recommend AHS.

The rollers in my dryer had broken. I went online to American Home Shield and then usually it takes about three days. But I was really forcing it and the contractor they had chosen had a cancellation so he showed up within 15 minutes so I was really satisfied. Everything was fixed right away and he replaced the rollers. The dryer now works the same as it did before but without the loud noise that it had with the broken rollers. He did a great job.

I have a claim for our dryer. The contractor identified the problem very quickly and ordered the parts. The parts came in and I got the phone call this morning but we had an issue with one of the service guys. He wasn’t able to come out and meet the deadline so we rescheduled for Monday afternoon which is fine. So far, I’m fine with American Home Shield and I’m happy with the providers. I file my claims on the phone instead of online because I want to talk to a live person. I want some responsibility and accountability. I don’t want to just schedule online and hope that somebody’s going to call me. If something’s broken and I wanted some help right now, I will be told that they will get to me within 24-48 hours. We’re on the back side of the contract when it comes to the time to renew the warranty for our house and we’re probably going to open up an American Home Shield account.

My garage door opener quit. I submitted a claim online and then I got an email saying they received it and they had contacted Precision Garage Door Openers and that I would be expecting a call from them. Within an hour, I got a call from Precision Garage Door to set up an appointment. The tech who came was exactly on time. He messed around with my opener, figured out what the problem was, went to his truck and had the part. It took him a couple of adjustments but he was in and out of there within an hour and a half and it's working better than it worked before.

AHS has been good to us and I would recommend them. We had a plumbing issue in the laundry room and we called American Home Shield to make a claim. They scheduled someone very quickly and their rep was very good. The contractor who came out was very professional and courteous. The pipe that comes off the wall was broken and he had to put in a new one then he sealed it. Everything was good. Then, we have a leak and it looks like it's coming from the toilet tank in another bathroom. We thought AHS would get the thing fixed sooner, but the first appointment available is on Saturday so we'd be getting it fixed by then.

There was a leak in the new house that I bought. I called AHS on the phone and the rep was very helpful and knowledgeable. The contractor was cool, nice and quiet too. He came, did his job and left. He didn’t really talk much. This was my first experience with AHS and I'm pretty sure I'll use them down the line for more.

The garage door opener went bad and needed to be replaced. I called American Home Shield and they submitted the claim to whoever they deal with in the city here. American Home Shield gave me the contractor's phone number, and either he called me or I called him. Then it was taken care of from there without any problem. The contractor that came out was very good and the garage door has no problems now. We haven't had major issues, but there are a few things I wish they would cover that they don’t, though I can understand why. Other than that, I would recommend American Home Shield.

My washing machine wasn’t working. It was turning on, but the water was coming out from the bottom and I was afraid of my laundry room. It's up on the second floor and the floor is getting wet. It was damaged like my ceiling and everything, but AHS came through. Submitting the claim was a very easy process. The contractors came on the second day, but they had to order the part. They had to replace the pump and that took almost a week. The contractor was excellent and he was a very quick worker. However, the fee went up to $145. It should be $125 the last time I put a claim in and that was less than a year ago and then it went up to $135. Other than that, everything was excellent and AHS took care of the problem. If anybody was looking for a home warranty, I will recommend AHS because I haven't had a bad experience with them.

It takes so long for American Home Shield to get a contractor out. When I had a claim for the air conditioner, I had to wait a week for the air conditioner people to come out. And it was so hot in the summer that I had to go to my sisters because we could not stay in the house. Then when I filed a claim for the water heater leak, I had explained to them that it was leaking water and I needed someone to come out immediately to cut it off. But they said that the water tank was probably just emptying out and that it was not an emergency. but as the night went on, it was still leaking.

We have a washing machine that had a huge power surge with a snowstorm that we had. I filed a claim online with American Home Shield, which was a very easy process, and they were able to send someone out quickly. The gentleman who came was knowledgeable and very professional and quick. He was the same guy who fixed our refrigerator.

There was a problem with my air conditioner. I called American Home Shield and asked for a service. The experience submitting a claim was fine. The techs came out and fixed the air conditioner. Their service was fine as well.

I phoned American Home Shield to file a claim for the stove and set up an appointment. The contractor came out, looked at it, ordered the part and repaired it. The stove has been excellent since then.

A couple of outlets in my master bedroom had blown fuses. When I plugged my computer into it, every once in a while, my computer would completely shut off then it would no longer work with the outlet. I'd switch power strips and changed the top one to the bottom one. It’d work for a couple of hours then it would completely shut off again. So, I had to switch to different outlets. Late at night when I got off work, I submitted a claim online and navigating through the AHS site was very easy. I was contacted first thing in the morning. I’ve used AHS three or four times now and their response was quick each time. The services were also great with the companies that were outsourced. I have been recommending AHS to others. My sister bought a home and she had nothing but trouble with the home insurance company she went through. She's so jealous of AHS since I’ve got nothing but help and she's had nothing but trouble.

I've been a customer of American Home Shield for many years. But upon selling my home, and cancelling the warranty, they have left a seriously bad taste in my mouth, and I won't ever be using them again. Their coverage was acceptable. When I sold my house and cancelled my warranty, I was told that there would be no additional payments required, and that my business with them had concluded. As it turns out this was not true at all. Without informing me, they had already begun processing another payment, which as luck would have it, came out of an account without sufficient funds to cover this payment (I was in the process of closing all my accounts with this financial institution upon the sale of my home).

Requested a service for 3 items and I was never contacted by the contractor. Called AHS where they apologized and assigned me a different contractor that called and told me about 1 item only, eventually AHS made a mistake with the new contractor. I cancelled the request where it said on the website, "You'll be refunded the service fee." Waited a week and the money wasn't refunded. Called them and asked for the refund where they said that it takes up to 10 B days from the cancellation day, it was almost 5 days already. Waited another 5 B days, but nothing. When I called them again they said that the refund was processed (when I called them first time, not when I cancelled the request) and it takes 10 B days. Bottom line: if I didn't call them asking for my money back that was supposed to be refunded automatically, they would keep it and never refunded. It doesn't make any sense!

I will say I have had the worse experience with American Home Shield. I had someone to come out and look at my garbage disposal, the contractor that Home Shield sent out to my home they took the disposal apart and when the claim was denied for services with Home Shield they did not replace the garbage disposal back on correctly. The technicians that did come out they gave me the impression that they both was trainee because they did not know what they was doing. They did not replace my disposal back on correctly and my disposal was leaking water. When I call for someone to come back out and fix what they mess up they claim it was already leaking water and they was not coming back out. I would not refer this company to anyone. Please stay away from Home Shield. Get a home warranty with anyone else. I have had other friends experience the same problems as customer services has gone downhill.

Earlier last week, I went online and ordered to have a plumber come in and take a look at some leaks. It was a simple process but I did it late at night and then the next day, I hadn’t received a call and I was confused because the first time I filed a claim with American Home Shield, they called me almost immediately. I didn’t read the email closely that said that I had to call them, so after waiting a little while and then realizing my error, I called them. Then a couple of days later, they came out. They were very professional and they got here when they said they would. Then they did a test on the plumbing. We thought we had a leak, but the plumber said we were good. As a realtor, I've had experience with several different home warranty companies and American Home Shield is on top of my list that I recommend.

The hot water heater was leaking. The online submission of the claim through AHS' website was really simple. The technicians were very professional, very informative and cleaned up after themselves. The water heater has been working great since the repair. I was very satisfied and I recommended AHS to a friend.

I've been having problems with my air-conditioning unit since last year. There were some leaks in the system, one of which was a significant one that went through my ceiling because my main unit is in my attic. After going through a couple of rounds, AHS replaced it. Then, I had a situation where when I came back from out of town doing some hurricane relief, I realized that the money wasn't deducted out of my pay like it usually is. I called AHS about it and they said they cancelled it because there was something with the routing number or card that I used, so I fixed that. Then, they told me that instead of paying $79 a month, I needed to pay an increased fee of $110 because of the number of calls for stuff around the house.

My water heater wasn't warm and its pilot light was out. When I submitted the claim to American Home Shield, I had a great experience with them. Every time I call them, they're responsive and they give me a callback within 24 hours. They're always courteous on the phone, they take the information down and explain to me the process. The contractor who came out was very helpful. They were on time and came quickly. They fit me in between two jobs since it was something important. And they were able to find the access tunnel, gave me few minutes to clear it out, and explained to me that the access tunnel should be ventilated since they left it in a way that it was better for it.

I had an issue with the garburator and I submitted a claim with American Home Shield over the phone. I had a fine interaction with the claims reps and they were able to get someone out quickly to fix the issue. The guy that came out was excellent. He looked at the garburator and the blades were seized, so he replaced the garburator.

When we first moved in, there was an electric oven here. I plugged it in, and it shorted out. So we went and bought another one. I plugged it in but it didn’t short out. Then I realized we had a problem. There was no power on one side of that outlet going to it, and so we had to file a claim with American Home Shield. I did that over the phone and the interaction with the claims rep was great. They got someone scheduled right away, but the people they scheduled, the whole company, came down with the flu. I called AHS back to see if they could get someone else here faster but that contractor was the only one they have where we live. So it ended up being two weeks before we could actually get someone here. But when the contractor finally came here, they were great. They were professional and fast. After the repair, the oven worked great. It was a wonderful experience and I've already told a few guys about AHS.

When I submitted a claim over the phone to American Home Shield for my leaking fridge, their representative was very nice and helpful. Her system was down but she tried to help me out and she called back when her system came back. While she expedited my service request, the contractor said he could be there by Friday. But he didn't show up until Tuesday and he didn't answer mine or my husband’s phone calls all Monday. American Home Shield said that they would send somebody else out that Tuesday, but then he showed up. The contractor was okay, he wasn't overly friendly but he wasn’t hostile. He was just there to get the job done. So far, he did a decent work. It still worked so I'm happy with it. Overall, I'm very happy that I bought American Home Shield. They're honest and they do what they say they're going to do. I would recommend them.

We called American Home Shield to submit a claim. They dispatched the plumber and our problem was taken care of the next day. It was very quick and efficient. The plumber was a gentleman and respectful and he took care of business. He found a spoon was jammed in something and there was something in the dishwasher. Even as something as simple as this, it encouraged me that AHS would be a good thing for us.

I’ve been with American Home Shield since December 2017 and when I submitted a claim online, their website was easy to follow. I also called them and the reps were fine. There was a leak from the back panel of the refrigerator over the freezer side. The guy came out, unclogged the line and the problem was fixed. I need to set up another appointment because they were supposed to follow up about the icemaker and they haven’t done so yet. But if my friends ask about AHS, I would tell them that they need to get it.

I had a bad technician once. But I know things are going to break down so I have been an American Home Shield customer since 2001. I use them when I need them like one time when the toilet was leaking. I got a text with the plumber's name. He was from Third Generation Plumbing and he was very nice. Since the repair, the toilet has been very good.

The tech American Home Shield sent had the right part but it didn't work. When they finally figured out what was wrong with it, they told me they had to call me the next day, which is Thursday, and let me know when the part would come in. But, I've never heard anything from them. I waited until Monday and I called them. I kept getting excuses after excuse why they weren't out there. One time they told me that the parts man has gone to pick up the part so I told them to have him call me whenever he gets back. He called me and he said that they didn't have the part and that they'll have to get another one.

The last time that I had American Home Shield send someone out was for the faucet on the west side of my house where the garden hose connects. The day before, my neighbor had come over and told me that there was a pile of ice underneath the dripping faucet. He had tried to turn it off and he couldn't stop the dripping, although I had already shut off the water from my vault. It was already cold weather and he said that I wouldn't want the faucet dripping all winter as this could freeze the water back up inside the faucet, so he advised that I call and get somebody to take care of it. I submitted a claim with American Home Shield online. I also called and told them what the problem was and they sent the plumbers out. The customer service level was super when I spoke with the rep.

The house that I moved into had three leaks, two under the sink and one in the commode in the master bath. I called AHS to submit the claim and it was easy. I was told that someone will call me within a certain length of time. I was assigned Hardy Plumbing and they called me and set up the appointment really quickly. They then came out within a day or two, did the service, and they did a great job. Then another time, my son came to visit from California for Thanksgiving. He used the guest bathroom to shower and it squealed. I called AHS for it and requested the same contractors and two guys came out, one of which was a lot experienced and very knowledgeable and the other one was in training. That experience went very nicely and I was very pleased.

I’m extremely happy with American Home Shield. I had a sewage line clog up. The plumber that AHS was going to send got to me and said he couldn’t make it for two weeks. I got ahold of AHS and they immediately rescheduled and had somebody out here the next day. He was very professional and extremely nice. I was just a little surprised when I saw how old his equipment was. The other company that had been out before some time ago had brand new equipment. Nevertheless, he got the job done. It took him some time but everything’s running good now.

Submitting a claim online for the air conditioning was perfectly okay. However, when the contractor tried to fix the issue, he fixed the motor on the A/C condenser when he already knew that the top part where that's set down was bent so it was making the fan blades wobble and he even told me that the motor was going to be bad again. So, I don’t understand why he did not try to fix or order the top part of it as well. Still, American Home Shield is good. That was more of the contractor's fault. I have the tech company coming again today.

I've had two claims since I bought my house in November of 2017. The first one was a blower on my furnace. And the furnace was probably 25 years old. We couldn't get someone the same day and it was 16 degrees so I had to go out and find somebody else. And then they called American Home Shield and requested a dispatch number and then they were allowed to perform the service and I had the new part in the same day which was great. The only confusion was that because I found my own service provider and American Home Shield didn't send me one, they charged me $75 even though I found my own. They have to get compensated for doing the paperwork or whatever that it takes to have the whole claim in process.

I submitted my claim to American Home Shield on the phone and online. The reps told me what to expect and it was everything they said. The unit's performance is incredible since the repair. It was like day and night and I never realized that I had such an issue. I enjoyed the person who came out here, looked at the issue and then called American Home Shield. She was very personable so I highly recommend her for the company. And the people that did the work, the contractor, were precise, very much to the point and accurate in the timing of everything. I was very pleased and very happy that I have this Home Shield because it saved me time and money. I'm very impressed.

I called American Home Shield and told them that the heater wasn’t working anymore. They told me they would call somebody to schedule the service, and they would be calling the place that they contracted for them to go out and fix it and then let me know. The representative was great. Also, the contractor was nice. He showed up when he was supposed to and did a good job.

I went to American Home Shield's website and put in a request for a technician. I called the tech and he came out the next day. Our heater wasn’t heating our home, which started the night before the tech came out. And out of nowhere it just started working again. The tech cleaned a couple of different little sensors in there and put it back together, and said that it seemed to be working normally and it does.

When the stopper of our bathtub would not stay down for the water to drain out, my daughter filed a claim over the phone to American Home Shield. The contractor who came out was nice and they did a good job. They knew what was wrong and did it. This was their second time to be here and they did well on both times. I will recommend them to my friends. And if a friend of mine asks me about American Home Shield, I will tell them that all they do is call and tell them what they need to fix and they'll tell them what you got to do. They do well and stand behind their work.

Our AC went out recently and my husband sent a claim to American Home Shield. The contractor came out right away and was on time. He was nice and prompt. The AC just needed Freon and everything's working as it should be now. I'd recommend AHS.

Recently, I had a pool related issue which I thought was an air leak. Whenever the pump starts up, in just 30 seconds, the bubbles come out. And that would eventually burn out the motor and create all other problems, so I had it taken a look at. I called whatever number was on my policy, reported the issue, and American Home Shield got a hold of a local pool company. The representative from AHS was excellent. My whole experience was good with them. The contractor came out and took a look at it. The guy was very informative and knew what he was doing. He found one little problem, fixed that, then explained the system better to me, which had to do with solar heaters. So, I felt very comfortable after he left. The tech was excellent. The unit is better and performing excellently. I would recommend American Home Shield to my friends asking about them.

I had repeated issues with my garage door and the company American Home Shield sent out was out a couple of times. I paid for it the initial time and the guy fixed it the first time he came out. Then, he came back out because it wasn't working again and then on the third time, he had to replace a part. He was very nice about it. On the whole, it was a really good experience but it would be nice if AHS would answer their phone. The wait times are ridiculous.

A very disturbing smell was emanating from our refrigerator so we called American Home Shield. We filed a claim on a weekend and the tech was able to come out the next Friday so we were without a refrigerator for about six days. The tech who came was professional and mostly positive. He couldn't find the problem for a long time but eventually, he did. He helped us find out that the coolant has sprayed at the back of the refrigerator and when the technician cleaned the material off, the smell went away. However, while cleaning out the compressor was helpful and the smell did went away, we think that it is not the full solution to the problem. The refrigerator still has a very loud thump every once in a while that is happening several times a day. It didn’t happen while the technician was there so it was hard to show him.

Recently, we filed a claim over the phone for our toilet that was blocked. The American Home Shield rep was nice, she understood very easily, and she right away assigned the case. The contractor came in at the scheduled time. He brought some tools with him and he put them in the toilet and took the blockage out. The contractor fixed the toilet in just five minutes and left, and everything was good since the repair. However, last time there was a bit of a confusion and it had something to do with the service three months back when I had an AC problem. AHS opened a case and everything was scheduled, and a service company, some Green Service, was supposed to come. However, all of a sudden, without any information, Green canceled the service. I was waiting for them, and when I tried to call them, they said the service request was canceled.

When I purchased the house, the safety cut-off switch on my furnace didn’t work. Part of the sale contingency was that the sellers would provide the warranty so I could get that switch fixed and I was given one with American Home Shield. Submitting the claim with them was easy. I did it through their online process then the contractor contacted me. They were quick to schedule and their guy came out on a Saturday, which was great. He took a look at the system and he seemed well informed and knowledgeable about it. He didn’t have the part so he said that he was going to go back to the office and order it. But he never followed up to have the piece installed and they never rescheduled an installation date. So I haven’t had the problem resolved yet and I've been waiting for a month now. AHS should follow up with the contractors to make sure that the job was actually done.

We had problems with the heater and the repair work was done by American Home Shield's contractor, Complete Residential Services. They were marvelous and responsive. We had snow here in the Washington area right about that time and everything was closed on the day I put a call in but they went out of their way to have the owner call me back to set up the appointment. Their technician, Isaiah, came on March 22, then he had to get a part and he came back with that. I called American Home Shield and told them how wonderful he was and that I was very pleased. I also had an issue with my washer and AHS sent PJ Appliance for that. Hugh, the gentleman who came, was very professional and knowledgeable. Even American Home Shield's office staff was very helpful in getting the services scheduled and following up. I was very impressed.

My HVAC's fan belt did the most horrendous screeching noise ever. I can't use my heater because everyone in the neighborhood can hear its horrible metal on metal sound. AHS sent somebody out once and they said, “Oh, there's nothing wrong with it. You just turned it on for the first time.” But then the next time I turned it on it did again. It would start doing it at 1:00 in the morning because there's only a couple of times when it was really cold enough to turn the heat on. The tech came out today to replace the compressor motor and one of the fan blades on either condenser or compressor.

I just had an electrical problem and I have submitted my claim to AHS online. The contractors who were sent out were perfect. They were quite knowledgeable and were very courteous and professional. They did a great job. The repair they did was very helpful. I would recommend AHS.

Our water heater was leaking and we talked with American Home Shield over the phone. Whenever I call them to submit a claim, it has been a good and easy experience. The contractor that AHS sent out was really nice, and he knew what he was doing. The water heater has been excellent since the repair. AHS took care of things for me very well, so I would recommend them to my friends.

I submitted a claim with American Home Shield for an AC repair online and their website was very user-friendly. We were contacted by the contractor almost immediately and they set up a scheduled appointment. They showed up on time and were very professional. They told us what we needed and although we had multiple visits, I didn't have any problems whatsoever. There were just some things that needed to be done and parts that needed to be purchased. My AC is working fine now. We were advised that the system has probably another year or two left but we haven't had any problems since the last time they were here. I'd recommend American Home Shield and tell others that they need to make contact with them.

We were having several issues with the faucet and the hot water. We were also having an issue with a drainage line that was clogged and leaking. Filing a claim with American Home Shield was incredibly easy and quick. I talked to at least two customer service reps and they were polite and great at explaining what needed to be done. I couldn’t be happier. I had Old Republic before AHS and I cannot say the same about them.

We just purchased the house and on the day we moved in, we noticed the heating and air system wasn’t working. We called the claim in and it was great. The people we spoke with at American Home Shield were very attentive. They suggested a person and we reached that person. They were out on the same day, corrected the issue and closed the claim. So the process was quick and painless, and we didn't have any issues when moving in. Also, the contractor was very professional and clean. He immediately found what the issue was and corrected it then he went ahead and did some other follow-up checks to make sure that the system was adequate and functioning properly. He explained, took his time and cleaned up. It went very seamless and he did a great job. The experience was good and professional. They were quick and courteous.

Submitting claims with American Home Shield has always gone pretty smooth and their reps are very pleasant. Our coverage is for our retirement home in Florida and we live in Maryland, so we're not in it yet. We've had American Home Shield for four years and it has been a godsend because we don’t have to fly to Florida to get things fixed. It works great. It's normally a friend of ours who is there when we need to have it serviced. There was only one time that we were not pleased with the service that we received on a refrigerator repair but the next time, they sent someone different and it was fine. If one contractor doesn’t work, they’ll get someone else. When you have a home you’ve never been in before, AHS is a lot of protection because you're not familiar with the area and you don’t know who to call. It's very helpful and I would highly recommend everyone to have them.

Having a warranty on your property is very valuable. We just moved into a home in December and we already had two claims. Within two months, the hot water heater and the refrigerator broke. The freezer was warm, it melted ice cream, and the refrigerator was 50 degrees. I submitted a claim online with American Home Shield and navigating their website was easy. The following day, a technician came and my husband liked him. He said he was nice. But even after he was there, the temperature was still in the 50 but it finally dropped and I put some groceries then. We keep monitoring the refrigerator though. I don't want to buy groceries and lose a whole another refrigerator of groceries again. The technician did the best he could but he said it may or may not hold. AHS is definitely great and the serviceman said that it's a really good company so that made me feel good.

Our water heater went out and about two weeks later, the garbage disposal went out. I got over the phone and called up American Home Shield. And then the contractors suddenly came. Both contractors were good to go and were knowledgeable about the product. Moreover, they were in and out and did the work quickly. The water heater cost me an extra $400 since they had to do some modification. They did some work on the fuel lines and the water lines, but it didn't seem like $400 of work. But the water heater got replaced as well as the garbage disposal.

I went online and put in a request for technicians to come and take a look at my washer and fix it. They came, took a look at it, ordered a motor and put it in but it didn’t work. They said that there was another problem and they needed a transmission. However, I had to call American Home Shield because I waited too long for a response and they said that they submitted the paperwork for the claim but never did, so I had to speak with someone there in order for me to get reimbursed. To cut the long story short, I had my washing machine replaced and was able to get reimbursed for the cost of a new one. I would recommend anybody to go with American Home Shield.

I recently had a plumbing issue outside the house. I submitted the claim online and it was nice and easy. The tech called within two hours and made up the schedule. He came out and did something where he disconnected our sprinkler, and so the sprinkler system wouldn’t work. When we tried contacting them back to say that it wasn’t working, the person that we talked to on the phone said that they’re not sprinkler people. The sprinkler was working fine the week before the tech came here. I was told that it was not their problem. We had to get another guy to come out here and do that, and it was a nightmare. It cost another $200.

American Home Shield sent out technicians and they came twice. The first tech came to fix the pump because it wasn’t working on the furnace. He was awesome. And then, an electronic thing went up and a week later, he came back but it was a holiday and he was on vacation so they had to call another company. They were okay and they told me to call BGE because there's a leak but they didn't return my call. I called BGE anyway and they came and fixed half of the leak, and now it’s off again. I’m in the cold right now and so BGE will come back tomorrow and hopefully, it would work this time. If not, then I might have to call back if it’s not a BGE issue again.

We couldn’t get our washer to set right and we couldn't get hot water to come through. The tech came out within a couple of days at the appropriate time. He reset the computer and that solved the problem. Then he showed us how to run the machine. He was very good. Now, I could wash the clothes again. I paid $125 for that experience, plus $50 a month. I’m visually impaired, so I file claims by phone and the reps have been very polite and helpful. Moreover, everything has been good so far. I would recommend American Home Shield to a friend.

American Home Shield is good unless you have an immediate emergency because it sometimes takes up to 24 hours. So, if you have a plumbing issue, which we had with the house when we first moved in, we needed to call an emergency plumber. But our experience with American Home Shield worked out very well and we had a pretty quick service from them.

The company sent HVAC repair guys to fix my unit. You pay a 70 dollar service fee (which is fine). They came, fixed the unit, all good. That was in September of 2017 I paid 350 buck for refrigerant (again fine)... Now in April 2018 6 1/2 months later it's 4 pounds low on freon. They didn't fix it right the first time. Now want me to pay an additional 400 Dollars. Absolutely ridiculous, I have experience in the HVAC Field. I could have fixed this myself and saved 500 bucks. It's a sham company... DO NOT BUY ANY WARRANTY FROM THEM!!! They will patch stuff for 6 months and have you paying more than you would if you called and got the repairs done yourself. Rip off.

I was very satisfied up to the point where my refrigerator died and needed to be replaced. The technician was great and that's when the problem started from that point. We took me 2 and a 1/2 hours on the phone and a hold for the appliance customer service department to even get somebody to respond to me regarding my refrigerator replacements. I understand they're highly understaffed and I was told the average wait time is 2 to 2 and a 1/2 hours. That is true. This is now happened to me 2 times. I decided to let go of my frustration after I had a great customer service rep take care of me after the 2 1/2 hour wait. The replacement took approximately 30 days which was something that I was very upset about but chose to pick my fights.

I have had 2 experiences with AHS, both were bad. This first was on a refrigerator ice maker for my Humble Texas home. When it went out I replaced it myself because it was cheaper than my $125.00 deductible. However, after replacing it, the icemaker still was not making ice so I contacted AHS. I advised them that I had replaced the icemaker but it still did not work.

I submitted a claim for my AC to AHS on the phone and the reps were professional. The contractor they sent was very good and very professional as well. However, I may have to call him back down here because I’m hearing a loud noise on my AC. I’m happy with AHS, but I have been hearing some negative things about the person who referred me to get it. She’s been with them for years. Now, she’s having a lot of problems with it.

The heat stopped working and I filed a claim with American Home Shield on the same day. I called their customer service and the rep was helpful and she made it easy. She took all the information and then, gave me the information of who was gonna come and take a look. However, I thought he would respond in 24 hours but the contractor didn't call until two days later. I had to call and text him. I asked if he was gonna show up or not. He said that he would come the following day. It took a few days for him to respond. It was cold and I have kids. If a contractor couldn't serve the customer in 24 hours, especially when it's cold and the issue is about heat and there are kids in the house, AHS shouldn't work with them.

We had a pleasant experience with our recent claim with American Home Shield. It was an issue with the washer and we filed the claim online. I made a big mistake one time and did it by phone. I waited a couple of hours before somebody spoke to me. However, once you talked to them, everything was good. On the other hand, their technician was professional.

I've used American Home Shield a couple of times for different things and it's been good with them, so far. They've fixed my fridge and my stove. My latest claim with them was for the toilet and hot water heater that were having issues and then my sink that was loose where you turn the sink on. I filed the claim online and I got everything from them through text and email. The contractor from C & P Plumbing did a great job. I showed him everything then he explained everything upfront. He told me that the hot water heater wasn't actually broken and it was the pilot light that kept going on and off. He said that it had to be reset, so he reset it and he showed me how to do it. Then, he replaced the part in the toilet and tightened up the sink. Everything's working now.

There was a leak in the ceiling and I filed a claim for it online. Navigating the American Home Shield website was easy. They recommended a plumber who came out a couple of days later. He was very professional. He pointed things out and he told me what to look for in the future. He was knowledgeable about his job and he fixed the issue. My experience with AHS was very good and I’d definitely recommend them.

Our toilet had a major failure that caused leaking and it flooded our house. It was pretty easy to use the American Home Shield website and they scheduled me with a provider quickly. They had someone sent out within three days. It wasn't super fast and it wouldn't be my favorite in an emergency situation, but it was okay. The tech was able to fix the issues within an hour. While they were able to fix what was wrong with it, now we have to actually repair and replace the toilet. I have a friend who’s buying a house and I have recommended AHS. As far as home warranties go, it’s pretty good. When we bought our house, it was specified to purchase an American Home Shield warranty but the realtor purchased a different brand. We were so unhappy with them that I made her buy us a new one with American Home Shield.

The house was built in ‘68 and has a pretty old plumbing. I had a water line burst and I got on the phone with American Home Shield. Someone emailed me pretty quickly and I was kept very well-informed by AHS in every step of the way. Once I was told who the contractor was, I called and they called back to get the information I wanted to give to them. They showed up when they said they were going to show up and were polite and very knowledgeable. They got the work done quickly, gave me some tips on some other plumbing matters, cleaned up well, and didn’t leave any mess. I really enjoyed them.

We moved to this property and then two weeks after we moved in, we had a problem with the heater. We filed a claim online to American Home Shield and then I received a phone call for the schedule. Their customer service was very good and the contractors came twice. The first time the contractors came, they inspected the heater then found out that the motor wasn’t working so they had to order the parts. And the second time, when they got the new part, they replaced the motor. And same as before, it took just half an hour and now, it's working fine. I highly recommend my friends to get a home warranty with American Home Shield because I felt comfortable and very responsible when I met them to have the service.

We have a condo that we purchased in Ponte Vedra Beach, Florida. I've looked at other warranty programs and American Home Shield was set up by my realtor and he recommended them. I've seen their name and I did a little background homework on them and they seemed to have a pretty good reputation. The first time around, I had a dishwasher that would not empty the water, so the guy came out and fixed it. The second one was for an air conditioning. It would not cool down so I suspected it had a leak. The guy came out and confirmed there was a couple of leaks in the coil. So he took it out, took it to the shop, repaired it and put it back. It was great for 75 bucks, but I paid almost $1,000 for the refrigerant recharge. It's only covered for $10 a pound under that warranty and it's the old R22 system. Probably, in three or five years, I would have to replace the entire thing.

American Home Shield is a nice company to deal with. I've always been pleased with what they have done for me as far as fixing things. I called them to have a faucet replaced and the contractor was very nice and knowledgeable. He did a nice job for me and it was nice to have the bathroom sink back. The only problem that I have is that sometimes I have a problem, particularly toilets that are leaking in the tank but they don’t do it while the guy is here so it doesn’t get fixed. It's like going to the doctor and then it doesn’t hurt anymore. But that’s not their fault. That's just the way things are.

My biggest thing with American Home Shield is that their contractors are oftentimes not good. Every now and then, I get lucky, like with this guy. He’s from the same service company I had before and last time, he was very rude but he was okay this time. The claim was for the original dryer from my house that’s 20 years old. It wouldn’t tumble and the contractor pulled out a clump that looked like a little piece of styrofoam. Additionally, the knob had been broken off for years so I can't use it because I have to take pliers and crank the little metal thing. It's not a big deal. You just have to open the door but I don't know if I’m on hot dry or cool dry because there's no dial. But he said AHS doesn’t cover that. There are also a lot of things that they don't cover. I think I have the middle contract and I bumped it up a while ago. But the ice machine on my brand new refrigerator is not working and it’s not covered either.

American Home Shield's website was very easy to use. I requested a washer service online. The washer wasn’t draining the water all the way so the clothes were still dripping wet when it was done. And it was just like the filter was locked so it was a pretty easy fix. The contractor seemed to know what he was doing. He also fixed the sink next to the washer that was not draining so I didn’t have to get someone else to do that. It was all fixed in one appointment which was better than I expected. I have no more issues as it's all working now. I would definitely recommend American Home Shield.