American Home Shield Reviews

The water heater blew out at my house and the first person that American Home Shield got out here reported a leak and wanted to replace the whole shower. And then, I asked the plumber that came in to replace the water heater to look at the plumbing issue I had in my shower. He said that I didn't need to replace the whole shower and that all I needed was to replace the little couplings. Because of that, American Home Shield did not cover and I ended up paying it out of my pocket. It should have probably been paid by American Home Shield and that is why I'm a little upset. Their representative can do whatever they can do. Basically, what I've learned is that every time I've called, they always have to refer it to be a fine line and there is nothing you can do. However, it's the service contractors that I'm not happy about. While they are knowledgeable, they always do the minimum so they can get more money.

The heat pump had a hole in it and when I submitted the claim online, I already had an account set up with American Home Shield. They were really quick to respond. They assigned a contractor as soon as I made the claim and he came out relatively quickly. The work's not completely done yet because there's been a whole process to fix that one wrong thing and then they found something else wrong. But the communication with the contractor has been great and they’re installing the rest of it on Saturday. The home warranty is a great expense and it’s definitely worth having the coverage. I’d tell others to invest in it.

The most inept company I think I have experienced!!! Where do I begin... No follow up on appliance failure after waiting weeks for a solution. You call the customer service line and the computers are down time and time again... What century are we in??? You go to live chat because you literally have to wait 30 min. I'm not exaggerating. 30 min on hold to get a live operator... and then chat shuts down while you are in line because it's time for them to close down for the night. There are never any managers on staff to solve problems. You will get an agent tell you that the manager will call you but it never happens.

Back in October of 2017 called in reference to ice maker not working and a leak underneath refrigerator. Contractor came out and notified me that it was an internal leak. It couldn't be repaired. American Home Shield refused that assessment and call for a second opinion. The second contractor came out and said there was a crack in the pan. Underneath the unit he said ice maker was repaired. The leak has continue and has damaged my wood floor and AHS refused to repair and also is charging me an additional service fee for the same repair. When the unit should have been replaced or repaired properly. After two more second opinions repairs still pending and AHS customer service refused to give me the Corporate offices phone number to address issues and said no one is available to address issue of damages and fees.

This warranty is a complete waste of money. I had a service call where all of the Freon has leaked out of my system. This company only covers $10 a pound (the freon cost $75 around). Do not use this company, I switched over after reading good reviews on their page, of course, they only post the good ones. Called my old company and they would have covered the total cost of Freon. THIS COMPANY IS A RIP OFF DO NOT GO WITH THEM... Shop around! It also took over a week to get the people to come out to fix it. Btw the weather is 60-70 here so it's not because they were busy!

I submit claims with American Home Shield over the phone. The first one was for a plumbing issue and then the second time was for an electrical issue and everything went smoothly. And then, everything was fine with the contractor, although he couldn't really fix the problem. He said it was something that wasn't covered so it wasn't resolved. I have to pay. Nevertheless, get AHS' service as it can be helpful.

Since we have moved into our house a few years ago, every summer we have had to have our air conditioner fixed at least once, if not twice for a leak... and the air unit was so old, that it took the expensive type of freon (which AHS did not cover). Each time we had to get it fixed it cost us around $200 if not more. If the leak did not get fixed the first time, and we kept having the same issue at least 4 more times, why would they not just replace the air unit? Because they dont care about their customers, they only care about their money! We ended up having to buy a new air conditioner on our own. I called to cancel our AHS policy and it doesn't seem like they cared to lose us anyways.

I was sold on this product as a convenient tool for homeowners to have especially when buying a home to have a worry free experience. I have attempted to use it twice, but they don't really cover much and the items they do cover has too many limitations. Just expect to be disappointed when you run into any issues and having to re-read your contract (not get an answer) contacting the company to only be told it's not covered. In the positive customer service is great, politely even though the only answer you get is NO.

I have had my service roughly a year. On 4/6/18 I called in explaining my dishwasher has an error code as well as my refrigerator is malfunctioning. On 4/10 they sent Alfa Repair, guy was in for all of 5 min and relayed he doesn't know how to repair the dishwasher and the refrigerator. He would submit a claim and be back. A week goes by and no call, I check the status and Alfa marked it as completed. I called AHS back. They set up another company for 4/17 between 7am-10am. I took a half day of work for the company to NO SHOW.

I had no difficulties filing an online claim with American Home Shield for my stove. They contacted me the following day. The guy that came was super. He knew what the problem was as soon as I explained the issue. A capacitor had blown on the stove due to the design. When I did the clean-the-oven thing, it would blow. He had the needed part on hand and although he had to pull the stove out of the wall to get the part replaced, he was in and out in an hour. It was a great deal and I won’t hesitate to reach out to AHS if I have an issue again.

Back in the winter time, we had a plumbing issue that had something to do with our septic tank. Our toilets weren’t draining properly but the septic tank didn’t have to be pumped at that time. The problem was something that American Home Shield can deal with. They sent somebody right out. So, we had a really good experience. And then we had another issue with a tank with the water heater. The pilot went out and wouldn’t come back on and American Home Shield sent a plumber for that too. That got fixed and that was fine too.

My experience with American Home Shield has been good. I have put in two claims, one for the heater and the other one was for something else. I submitted them online via their user-friendly site and both claims were resolved. Though they could improve on the structure and also the size of the font found on their site. At 33, I'm relatively young and I can figure out my way around the site. But for elderly folks who are not as tech-savvy, bigger font and better structure in the way of words would be preferred. Let's say, on one page it would be like, "Do you need to file a claim? Click here." less stuff around it and very basic.

I filed a claim with AHS for the sprayer on my sink that was stocked. I can’t get it so it just keeps draining the water. With calling, the hold time is a bit too long. So I just set it up online and then they came out and fixed it. The sprayer was the same day.

We had two separate plumbing-related items that were submitted to American Home Shield for repairs. One was a stop drain and another one was for the electrical motor not functioning for the garden Whirlpool tub. We made the claim over the phone and I spoke with one of their representatives. Then, they dispatched the technicians out and they were on my property in two days. The first technician was average and the second one was outstanding and I highly recommend him. The guys communicated what they were going to do and they worked on the project. Everything is fine since the repair.

My husband called and submitted a claim for the heater. Someone came to fix the unit on a Saturday, which was good since we didn't have to take a time off. It was really helpful, and the heater is working now.

I recently filed a claim online to American Home Shield for the hot water heater. The claim process was easy and the turn around was extremely fast. The contractor did a good job. They came in, evaluated what the problem was and fixed it. They were in and out in half an hour. Since then, the water heater has been working well. I would recommend AHS.

We had a problem with our refrigerator and we filed a claim to American Home Shield and they were unbelievable. Within five to ten minutes, there was somebody sitting outside our neighborhood. Once when I called, there was somebody here within one to two hours, which was great. The contractor is a local business and they did a great job. Once I started talking to the contractor, the guy just lit up. He was very nice, very confident, probably working in a job well beneath his capability. And he wasn’t complaining either. He was polite, smart and he knew what he was doing. He fixed the problem and he didn’t do a workaround. There were some people who came in and tried to fix the problem on the cheap. But his experience had told him that was not the way to go. He said, “I’m just going to replace your ice maker unit because if I don’t, it’ll probably never work quite right.” So he did it and it didn’t take long. He was fast, professional, and our ice maker is working. It’s the kind of service you expect but rarely get.

I filed a claim to American Home Shield for my heating system that went down and the process was easy. They contacted a local vendor and the local vendor came out and gave it an estimate. They were awesome and very competent. Apparently, the estimate was higher than American Home Shield had wanted so AHS got a second opinion. By the time the original happened, that was very quick. And then from that moment, it seemed to take a fair amount of time to get a second opinion. The second vendor kept in touch with me a fair amount and they seemed competent. It was just more of a time frame. They said that they had many jobs before me that had been waiting so I can’t really hold American Home Shield accountable for that because they're intermediary. AHS ended up replacing the unit with the second vendor and had to order the unit which took two weeks.

I filed the claim with American Home Shield online for an air handler. Their contractors came in and fixed the air conditioner. They had to get the part for it because they couldn't fix it. It took a couple of days and I got two different people in the house. And most of the guys that came in were really nice, friendly and cleaned up after themselves. I just got American Home Shield two months before and it's a good deal. I know what I'm gonna pay for the year so I can budget myself for it.

American Home Shield's contractor has been out twice. There was a plate on the faucet in the bathtub that had worn over time. I couldn’t screw it tightly onto the wall, so the technician replaced that. But to replace it, he had to replace the handle mechanism too. The whole thing came in a kit and that’s what he put on. Submitting the claim with American Home Shield was really easy. I just did it online and then I got a text or email back as to who’s gonna come out. So far, all is good now.

I've called American Home Shield several times. They replaced the water heater for us and they also worked on our modular washing machine. Submitting the appliance claim was a good experience and the contractor was very good. He was very professional and knowledgeable about what he was doing. He did the work well and everything is good now. We are very satisfied with our experience with American Home Shield.

Our washing machine broke so we submitted a claim to American Home Shield through their website and the contractor came out in two days. The experience was great. He was very professional and on time.

When I got into my home, there was a stain on my bedroom wall, which happened to be underneath an air conditioning unit upstairs. So, I called American Home Shield to have somebody come out and take a look and see if there was a problem with the unit. I was worried about mold and they had sent somebody out the next day. It seemed really quick. The person who came out was very knowledgeable, inspected the unit and walked through the home that I have two air conditioners. He made sure that everything was operational and confirmed for me that there was no problem. That the problem preexisted before I moved in. I now am very comfortable that I don't have an issue behind my wall.

Recently we had a clog in our bathtub and a commode that wasn’t flushing well. We submitted the claim over the phone and the claims rep was excellent. From the time that I submitted the claim, I got a call that same day from the company that was going to come out and do the work. It was the next day that someone came out and he was very professional and competent. They got the drainage and the tub all cleared up. With the commode, it still wasn’t flushing well so they came out and we got a whole new commode. I couldn’t ask for anything more than that. Having a warranty is invaluable, and I'm just sorry it took us so long to realize that this was something we needed. I'd heard about American Home Shield and had thought about it, but I never followed through. Now, I would recommend it to anyone and I wanna make sure my family and friends have the same coverage that we have.

The oven was not working and we submitted a claim to American Home Shield by phone. The repair actually took some time because the technician came and he said that he needs to change a part, to order a part. And then we didn’t hear back from him. When we called him back, he said that we needed to call AHS so we did. And then they said that the part number was no longer available so they had to order a new oven. Overall, they need to have a better follow up. I had to make calls a few times in order to make sure that the replacement is in order and all that stuff. So, it took a lot of time for me to make it happen. Nonetheless, everything went well and I was happy with the service.

A switch in our air conditioning unit was flipping back and forth. We called American Home Shield to file a claim, which was very easy. But their reps said I could also use the app to file claims. The process was quick, which took less than 30 minutes. Their contractor, Air Tran, came in and fixed it. They were very professional. The guy took his time to explain to me everything that was going on and what needed to be resolved. He went through each and every one of the situations, which made me feel better.

My water heater wasn't turning on. I submitted a claim online with American Home Shield which was a whole lot easier and more convenient than calling. The water heater got damaged on a Saturday and I submitted the claim on a Saturday evening, so I didn't hear back until Monday. Then the technician didn't show up until Tuesday. Besides that, everything was good and I'd recommend American Home Shield to a friend.

I had an issue with the ice maker and I went online to submit a claim to American Home Shield. I got an email from AHS that someone would contact me from All Keys Appliances. I ended up calling back American Home Shield and said I never heard from All Keys. They followed up on it and then the contractor came. When they came, I was not there so somebody else let them in. The contractor fixed it and called me to say it was repaired. Everything is fine now.

We had a power outage and when I submitted the claim to American Home Shield over the phone, the lady that I spoke with when I first called was rude. Then I got disconnected and when I called back, I spoke with a guy who was much nicer. It was a couple of days before AHS was able to get the contractor out but Chris was a great electrician and he fixed my outlets and I haven’t had any problems. He was very professional and he finished the job in a fast manner. He was there by 9:00 and he was out of there by 9:40. I talked to people about American Home Shield and I told them I have no complaints and everything’s nice.

Our heater went out in mid December after two different technicians - they finally said it needed to be replaced. That took a solid month. Now it's the Middle of April and we still don't have a working system. No calls, no one updates you, you call and you will be on HOLD for at minimum of 30 minutes. When you do get someone it's the runaround. This is EXPEDITED service! This is the second issue I had with this group. Back in September, I had to get the regional manager on the phone and I only tracked her down through our Real Estate Agent.

Today, April 19 2018 marked 43 days since I opened a request with American Home Shield to fix broken built in Bosch microwave (3 yrs old). I had 6 visits in my house from the appliance repair companies and electrical companies and we still not even close to resolve the problem. I'm attaching the spreadsheet with all appointments in my house and conversations with AHS representatives. This is the worst experience in my life I have with insurance company.

My microwave's door wouldn't open. My husband called American Home Shield and they were very prompt in getting someone out to look at the trouble. The contractors called us with the appointment the day after my husband called them and they came out in less than a week. Still, they were prompt compared to some people who take forever and don't get in touch. Furthermore, the contractors were very good about coming out, notifying us and keeping us informed about what was going on. The tech was very friendly, very outgoing and told us what the problem was. He said that they did not have the part inside and they would have to order it. He and one other fellow, each came out one time and both times the part that we got was broken. The techs didn't discover it until after they got it opened to put in the replacement.

There was a problem with the turn knob of our dryer. I submitted a claim with AHS and it was really easy. All I did was call, give them my customer number, let them know which appliance was broken and that it's a General Electric, then they gave me a call in 24 to 48 hours to set up an appointment. The tech had to take a part at the top of the dryer to replace a piece underneath in order for it to turn on because for a while, it wasn't turning on by itself.

DND Enterprises came out for my washing machine and my water dispenser for my refrigerator. The dispenser had no water coming out. It was freezing up. The tech figured out the problem with the washing machine and so he took care of that for us. Since the repair, everything has been performing good. He was very nice and very professional. He then looked into refrigerator and it would have taken a new door. And the door was $700 and they were gonna do that, but they were back ordered. So, they said that if we would settle for $540 on a new refrigerator, they would do that. So, we went ahead and bought a new refrigerator, and then showed them our proof of purchase, and we had that delivered. And then, they sent us a check for $540. Overall, American Home Shield has been great.

I’m leaving town in two weeks and I will not be back to my home in Tucson until the fall. The contractor that was sent out by American Home Shield was Super Drain Rooter & Plumbers and there were two different people that came out here. Apparently, when he first came, I thought that he put new guts in the toilet, but he did not. Then the second time around, he did that so I’m praying that everything is okay. The bottom line is that all these people try to get away with as little they can do and still fix it. They kind of do it half-assed, to begin with, and then hopefully, that works and nobody complains. But I’m not used to half-assed and it just wasn’t working. Referring to the toilet, that seemingly is working well now but who knows what may happen?

Both the diverter in the shower and the garbage disposal broke, so I called American Home Shield and filed a claim. The rep handled it professionally and the contractor they sent out was great. He was professional and he got the job done. AHS provides good service.

I've only had one claim with American Home Shield so far which was getting some common stuff down on my house that I just bought. Everything went well and went like they said it would. The experience of submitting the claim was always simpler and easier than what I thought it would be. The contractor called me back the next morning and I set up an appointment. They got in and got it done really efficiently and timely. They got everything done that day and everything that they did has been fine. I would recommend American Home Shield.

I’ve had American Home Shield before in the other couple houses so I chose them. We haven’t even been in the house a couple of weeks when we turned the air conditioning unit on and noticed that it wasn’t cooling. I got American Home Shield's number off the website and called in the claim. I’m still not sure what my account number is but they were able to recognize me by phone number and my address. The claims process went pretty smooth. The contractor came out and tested the unit and found the compressor was out. It was under warranty so they were able to replace it and I just had to pay for the Freon that they put in it. All in all, that was a good experience and they knocked it up pretty quick.

I submitted a claim online for the garbage disposal and navigating through the website that American Home Shield sent out was quick. The technician got to my property within 24 hours and everything's been good ever since. A warranty is worth having and I'd tell others not to wait till the last minute to get it.

One of the parts in the pool that was replaced had fizzled out so Expert Pools came out and they replaced it. It works fine now. I submitted the claim online to American Home Shield and it went smooth. Yet my communication with the contractor was much better.

The on and off button on our dryer had broken, and so I had filed a claim with American Home Shield. They got a hold of a gentleman who came out the very next day and looked at it. He knew exactly what the problem was and he ordered the parts, and then he showed me how to use it. And in a week, the parts came in, and he came out and fixed it. It took 15 minutes and he was done. It was a very good experience. Everybody that they've ever sent out for us has been very good. So I would highly recommend them. I would advise my friends that AHS is probably the best home warranty thing to have. I recommended them to all my children and to several of my friends already and advised them that they should get a warranty because it's gonna save them a lot of money.

My bill seemed to be a little higher than usual so I thought there was something. When I was listening in on the heating system, it sounded like it was still on even though I turned it off. I submitted the heating claim over the phone and the process was pretty smooth. The American Home Shield rep asked me a couple of questions and I told him what it was. Then he went ahead and made the appointment. I got a call from Legum’s Heating and Cooling then the guy came out. He checked everything and found out that a fan in the attic stays on but no repair was needed. Overall, I'm satisfied with American Home Shield.

My oven stopped working. I could turn it on, but it would go off. When I called AHS to file my claim, it took a little while for them to send someone out. They said that if anything would go wrong and I would call, they would send out a technician the next day. But it took five weeks before somebody came. Plus, I had to keep calling them and see what was going on.

My AC was not working, so I submitted a claim to American Home Shield over the phone. The contractor that they sent out was fine, but we ended up having to get a whole new unit since the coverage was not very good and the out-of-pocket was going to be quite a bit of money. We were looking for cash out and they said that it would be coming and there was a recording that that was what we wanted to do. But, I still have not heard anything back and it has been a few weeks now.

The fridge and the gas cooker weren't working. I submitted my claim to American Home Shield over the phone and everything went smoothly as usual. The rep listened and received each issue separately. Everyone did as well as they could, but not all contractors communicate the same way. I really like the person who came for the fridge. He seemed to communicate well. He sent a text message and called when he was on his way. Moreover, I felt he was really professional and asked a lot of questions about how the problem started. He was prepared and proactive. He had the tools for things that easily get exposed ready in the van. And he fixed the fridge before he left. I definitely loved the sweet experience with him and I would prefer if they can call that person in when I have any fridge or freezer problem.

I called and made an appointment for a heat pump. I did it with the machine that American Home Shield has where you talk to them. Then it took a couple of days before the technician came out but they haven't fixed it yet. They’re saying that I need my cord but American Home Shield put a limit on how much they would pay and the cord is more than what they said they would pay.

My French door bottom freezer refrigerator wouldn't cool anymore. I called American Home Shield and filed a claim. The techs from Lawton Handyman came out on short order and checked the unit out, determined what was wrong and ordered the parts. The parts came in but apparently, there was a label inside the refrigerator and when my niece was over here, she cleaned it, folded it off and threw it away. The only way we can get the codes is to go through Maytag themselves and Maytag can’t get the codes that Lawton Handyman needs to repair the refrigerator.

The heat was not working and I submitted a claim for that with American Home Shield by phone and had a good interaction with the rep. It took two days for a tech to come here and he was great and explained. They’re here replacing the unit right now. We had a misunderstanding because I was dealing directly with the contractor and he told me about the upgrade. I told him that I was interested in that. But somehow, nobody called me back and I ended up getting a letter from the buyout department. I called that number and told them that I was interested in the upgrade. However, I was very confused and frustrated and so I had to call back the contractor again and then he told me that I have to call back a different number. They should have sent me an email about the upgrade and I was supposed to either accept that or go ahead.

The microwave door was broken and it didn't find a repair for the broken door and it wouldn't operate. We submitted a claim through American Home Shield on the phone and a technician was sent out in four days, not too long. He was very informative. He tried real hard to do what he could do and decided that it couldn't be fixed and AHS replaced it. I'd tell my friends that they don't need another warranty company. AHS is the one they need to use. It's super valuable.

We use American Home Shield all the time for different things at different times. I called to submit a claim for the light in the kitchen and it is now working fine. The AHS reps are so professional and they get the job done. On the other hand, the length of time the technicians responds depends on when the call is made. If I call on a Friday, they won't come until Monday since they don't work on weekends. If I call American Home Shield later in the day, they will try somebody to contact you the next day. Then, the contractor calls and makes the schedule from there and usually, it's pretty fast. Having AHS is very valuable. When you have a house that’s older, anything starts to happen so, it’s nice to have confidence that you have some insurance. We’ve put out as far as the yearly fee versus the amount of work we get done in the long run and we’ve come out ahead.

I’ve had American Home Shield since I bought the house in ’97 and they’ve always done a good job. It’s always easy to submit a claim. When our Viking electric oven went out, my wife called it in and Astro Appliance came over. They looked at the oven, figured out what they needed and left. They contacted American Home Shield who then supplied the part. The part looked like a used part because there were some burn marks on it and it came from some eBay company. I was very leery of that Viking appliance because there were all kinds of problems with them locating parts for them. But American Home Shield found the part. Astro called up one Saturday afternoon. They had received the part and they asked if they could come over. They came on Saturday evening and installed the part. The oven is working now.

My water heater stopped working and it was leaking water pretty badly in the basement area. It was an older water heater so there was no shut-off valve and I made every effort to get American Home Shield to expedite the order, but it still took a full week where I had running water in the basement. I had to have my 16-year-old son use the HVAC to pump the water out every morning, afternoon, and evening. It was also cold 'cause this was back in March, so it was a choice of either a cold shower or warming up water in buckets which is what we ended up doing.

I put in a claim with American Home Shield over the phone for a dishwasher which pump went out. The reps I've talked to were good and they followed up right away on it. Everything was fine. The tech who came to my home figured out the issue right away as well. He told me it would take a few days to get the part because it was an older dishwasher. Then after a few days, I got a call from AHS telling me he's coming in. He came back with the part and the dishwasher has been working fine since. I’m satisfied with AHS that I also got my kids going with them.

I contracted AHS Home Warranty for all appliances. One very first call, for a failed dishwasher, the visiting mechanic diagnosed it as failed circuit board. And added a reason of possibly due to insect infestation. AHS refused repair pointing to a fine print in contract for not under the coverage. The service is bad to extent, that visiting mechanic did not care to offer a price quote for replacement or AHS to order a 2nd review. AHS charged its $100 for visiting mechanic per the contract. AHS purchase phone call was responsed very quickly, but after the incident I had to wait for 20-35 mins on hold to cancel this warranty contract with the AHS cancellation dept.

Customer service representative said I was lying to him on the status of my stove due a few hours being lapsed between the time the vendor left and the time I called them. Having just had surgery and being only one person but two different complies at my home at the same time going between the garage and the kitchen it’s impossible to keep eyes on both the entire time. So this guy says I am not being honest with him and I caused more damage to my stove and I damaged my own floor and they aren’t going to cover it but to please have a nice night after arguing with me for 15 min! Don’t waste your money on a warranty with these people. Put it in a bank account. At least you’ll be able to buy what you need when you need it without being insulted and left without a major appliance!!!

My tenant's dishwasher broke and when I submitted the claim to American Home Shield, they said that someone would be calling me back. They also gave me the number in case I needed to contact whoever they were giving the job to. Within 24 hours, a lady called me from the plumbing place, The Little Big Plumbers. I had them contact my tenants and then they set an appointment. The tenant told me that the contractor was good. They changed what was broken and put in a new one. There was a little leak there that I wasn’t aware of and they fixed that. The tenant was very happy.

I called AHS and filed a claim for the control board on our microwave that burned down. The rep I talked to was very cooperative. AHS had somebody out here within a couple of days. A part had to be ordered and a week later, the contractor came back and installed it. The contractor took no time at all do get the job done and did it really well.

My washing machine wasn’t working and I called American Home Shield and spoke with one of the reps there, then they got in contact with All Brand to let them know about my issue. They then called me to set up an appointment. It took a week for them to get out though. It was different from the past when I had my icemaker looked at and they came out pretty quickly. But the service went very well. The tech was very polite. He was very knowledgeable because of what I told him. I had clicked the switch on the breaker box and turned it back on, then I still tried to turn it on but it still wouldn’t come on. The tech said sometimes it triggers it to reset. When I had done it, it didn’t do anything but when he came out, he pressed the button and the washing machine came on and started working. AHS is doing a great job and they’ve been professional. They’ve got the work done for me in a timely manner and I’m pleased with them. I would recommend them.

My garage door wasn’t lifting properly. I submitted the claim to American Home Shield on the phone and it was very easy to do. I spoke with a representative and he told me he would send somebody out. He recommended Edelen’s Doors and Windows and he said that I was welcome to call if I liked, but he would notify them as well. By the time I called Edelen’s right after I got off the phone, they said that the AHS rep had already notified them. It was very prompt.

When I had a problem with my microwave, I called American Home Shield and spoke to the representative. It was excellent dealing with the contractor and they did their work perfectly. Since the repair, the microwave has been working great.

The thermostat was not working and I filed a claim with American Home Shield. The service was good. But the contractor didn’t have the equipment with him and he wanted to come back the following day. And I said, "No, I don’t have any time for that." He said, "Well, it is not far away." And then he’s back and put it in, and he did show. He did a good job and he was a very respectful person. With what was done I’m very satisfied with American Home Shield.

I had a leak in the sink and I contacted American Home Shield through the website. They set me up with a plumber but we had to reschedule because I had something going on the day they wanted to come. The plumber was supposed to come the next day, then he called and said that he had an opening that night. He came that night so it was the day that he was supposed to come. He was awesome and explained everything. He got down and fixed it quickly. He told me what was wrong and what he was doing. He did a great job. He was very informative, friendly and came to do what he was supposed to do. And there have been no leaks since the repair. Having a warranty is extremely valuable because the guy explained that if the job had been just a regular tech job, it would have been well over what my deductible was.

I have an American Home Shield warranty on my house and another on my rental property. Whenever I submit a claim over the phone, it has always been a good experience. I've also done it online. The most recent claim I had was for a positive wire that was loose from the outlet. The contractor called me and scheduled the time he will come. It was nice interacting with him. When he came, he tightened it back on so it could start working. I like American Home Shield's program and I've already been recommending them to my friends who might want to get it.

The two times that I've used American Home Shield, their online process worked fine. The turnaround time was fine and the contractors contacted me right away. I requested service for my gas top stove and American Home Shield assigned a contractor who was outstanding and he was here the next day and repaired what was needed. He just needed to tell me what the deal was. He was very helpful and answered any question I had and he was in and out in about 20 minutes.

There were two separate problems and we required two separate contractors. One problem was a leak at the hose connection for the washing machine. And so we had to have American Home Shield call and schedule for a plumber to come out for that. Also, there were several electrical outlets that were not working, so we had to call American Home Shield and schedule for an electrician to come out and take care of those as well. Our interactions with those two contractors that were sent out were both fine and very easy. My wife called and scheduled with somebody and the contractors came out on the same day. And on that day, it was raining really hard, but each of them was able to do their job independently. I expected that everything was going to be fixed and it’s in good condition now.

I filed a claim with American Home Shield for the icemaker on our refrigerator. I did it online and their online site was fine and it worked really easy. The contractor who came out was really good, knowledgeable and pleasant. He worked with the technicians over two or three visits, but we got it going. They got it fixed and everything has been working fine now. I'm glad we got American Home Shield and I would recommend it.

Submitting a claim to American Home Shield is simple and I usually do it online. The site is user-friendly and then I receive a call from the contractors on the same day. But if there's an issue that keeps recurring and they're not fixing the problem, I call and talk to somebody because I can be a little bit more descriptive. And they would handle it. The reps are professional and my interactions with them have been fine.

Our pool sweep went out and so we called American Home Shield. I avoid automation as much as possible as it is frustrating. Still, their rep was very helpful and knowledgeable. AHS had a company come out to replace a part in our pool sweep, so it was awesome. The tech that they sent was wonderful. He also had the part that was needed with him. He looked at the pool sweep and fixed it right there on the spot. He was here for about half an hour. One time though, our heater wasn’t working and I called and made an appointment to have a technician come out which is great. Then the day before the technician got here, it started working again, but it was making a really weird noise. So I didn’t cancel because I could tell something was going to break because of the noise that it's making. The technician got here and he said, “Well, it's blowing air. If it's working, there's nothing I can do.” However, I still had to pay the $75 fee. At least do something for $75. I was very disappointed this time.

We submit our claims with American Home Shield by phone. We wanna speak to someone so that they’d understand what our problem is. We had our recent claim for our water heater, and the contractor that AHS sent was horrible. The first time they came out, they sent a young boy out here. And in order to access the flame guard and take it off to get to wherever the thermostat, he beat our pan all up. The heater sits down on a pan, so if it was to overflow the pan will catch it. It was a brand new pan and he sat here with a hammer and beat it down to get to it, instead of using the proper tools, and then left it that way.

We had some air conditioner issue and we called and filed a claim with American Home Shield. We were able to get through quickly and they had sent someone out to look at it and then they quoted us with what we were gonna have to pay out of pocket. We decided not to go through with American Home Shield because they weren't gonna replace the entire unit which was 18 years old. We wanted to replace it ourselves anyway and we ended up doing it with our own money. Still, I will recommend American Home Shield if people needed to buy a home warranty. Their representatives have been very helpful and they explained our contract and what was covered and why something wasn't covered. The technicians they've sent were great, very professional and good at explaining things as well.

I submitted a claim over the phone when the motor on my heat pump went dead. I spoke with a rep and was nothing but pleased. The contractor came the very next day and was very courteous and polite. It was fast service. He just came in, did his job, and that was it. The heat pump has been great and I have no problems with it. American Home Shield is probably the best investment you can make. I’ve been satisfied.

I filed a claim online about a month ago to get my ceiling fan fixed. Within 24 hours of submitting the claim, we received a text message from AHS letting us know that a company would contact us. That was around 4:00 in the afternoon. The company contacted us first thing the next morning and a technician came right out within an hour. The ceiling fan was in the kitchen and he went through the kitchen door. I left after I let him in but my wife said he was good. He fixed everything, he yelled out he was done in 20 minutes, showed her the fan was working and he walked out. The problem was the switch that turns the light on and off of the ceiling fan. I've been familiar with AHS since 2003. A lot of my friends and family use them on their properties and buildings. And I always recommend them as much as I could.

I called American Home Shield when my heat wasn't working and the service was alright. There was an issue after the tech came out, and they came back. I was having an issue again, and they came back out a second time. When the heat wasn’t working, I reset the circuit breaker. The tech came out and tried to do the troubleshooting, but he said the next time it happens, don’t reset the circuit breaker ‘cause they can’t see what the code was that was causing the heat not to work. He stayed there about an hour trying to troubleshoot it. We couldn’t get it to work then but it’s working now.

The air conditioner stopped working and I submitted a claim online. The American Home Shield website was very user-friendly. The tech was here the next day, and he would have fixed the air conditioner that day but they had to get the part and they were trying to service another service queue. But they went out of their way to come back to make sure it got fixed. I left him alone alone to do those things, and he got everything and ran it all by me. Everything's been great since then. After we sell our home, I would like to get signed up with another warranty with American Home Shield because it was great. Sometimes you don't know what you're getting when you buy an older home, and though you can have a little bit of money in the bank, it can go by really quick. So, I'd like to have a little security and having a warranty is very refreshing. When things are tight, it's smart to spend the money for a warranty like what AHS has.

We've had American Home Shield for years and I've always been so happy with them. We lived in Texas and we have lived here in Las Vegas for 15 years. They're always very prompt and they've always taken care of whatever the problem was. Recently I had a problem with my electric dryer, clothes dryer and American Home Shield replaced the drum since there's some kind of damage to it. I filed the claim over the phone since I was ill. I got through pretty quickly. The contractor was very good. They first sent me a text within an hour or so after I had to talked to American Home Shield and tell me that they had my work order. They contacted me that day and they sent someone out the next day after that. If you're looking for a warranty company, we have no complaints about hours and we've had them for years.

I called American Home Shield over the phone and I filed a claim for my dryer. The interaction with the rep and the contractor was great. Calvin Robinson Repair came out. They were courteous and professional. I received the new dryer but the delivery people were not that great at all. They were supposed to come and they were supposed to give me a 30-minute call but they didn’t. I told them that I thought they were gonna give me a call, but they couldn’t give me a correct answer. When they reset the appointment, it was set out for another two weeks.

After months of coverage, I called to report a dripping faucet. They sent me a totally inept plumber who lied about the problem and said it was not something that he could fix because it had some dirt in the water line. AHS said they would send me out another plumber but I could not wait and I could see that they were using plumbers that had terrible Yelp reviews. So I had my plumber fix the issue without any problem for less than $125, but American Home Shield charged me the $125 for their plumber's visit and would not take my word for it but sided with the plumber. I called my credit card company and they tried to credit the $125 but American Home Shield fought it and I eventually had to close the credit card for fraud. This is the worst company I have ever dealt with ever, they do not respond with any customer satisfaction and would not close the account, so I am not only inconvenienced but am out hundreds of dollars.

I can't believe I pay money to this company. Our wash machine broke weeks ago, my husband called to submit a claim, they told him it couldn't be done on the phone, only online. He did that, they assigned us a COMPLETELY INCOMPETENT tech company who didn't show for the 1st or 2nd appointment. 1.5 weeks later, he finally showed up, left after 5 mins saying he couldn't fix it & we needed a new one. We hadn't heard anything for 5 more days, so my husband called today. AHS claimed the tech never gave them the information, which is ridiculous in itself, yet they never thought to follow up with us or them. Never once have they called us, we have to initiate all contact. We were told to wait 24-48 hours for an email about our options, then it'll take another 5-14 days for any type of action to be taken.

The pump stopped pumping on our dishwasher. We called American Home Shield and it took a couple of days before we finally got something going. We've been with them for nine years now and we’ve had some problems with one of the companies that they use. We asked them not to send that particular company out and we wanted another company to come out that we've had a good experience with. But AHS said that they couldn’t change the contractor who was coming out. So, we got stuck with the company that we had a terrible experience with.

I submitted a claim at American Home Shield for the plumbing in my bathroom. I did it online and then the tech guy came over. Everything so far has been fine since the repair. It was quite a job and AHS did their part.

The shutter valve on the inside of the house was making a drumming noise so I submitted the claim to American Home Shield over the internet. After I called one day, the technician came out the next. He explained what he was doing and so far the shutter valve has been good. Having a warranty on the property has been good so far and others should probably get it as well.

The lights would not come on on the west side of the house. I submitted a claim with AHS over the phone and the person I spoke with was very friendly and helpful. They sent someone out the next day and the guy was very nice. He did a very good job and I was very happy with his work. If someone asked me about AHS, I would say that that it would be wise to at least call and speak with them.

The heating source on my heater wasn't igniting, so I ended up putting in a trouble ticket for it and letting AHS know that my heating wasn't working. They responded right away and I had someone come and take a look at the heating system the next day. I also asked the technician to call me when he would be 45 minutes out since I work about 10 minutes away from where I live. And he did call me, so I was able to get a full day at work and didn’t have to sit at the house waiting for somebody to come. Then, he happened to have a part right in his truck and fixed the heater within 15 minutes. Everything has been fine since then. Also, when the warranty ran out, someone called me and got me all set up within 15 minutes. American Home Shield has good service and they outsource to good respectable companies. It is definitely worth the price and I would recommend them.

Our overall experience with American Home Shield has been good. My wife filed a claim for our dryer and the time it took Sears' tech to come out was good. When you have a dryer down you need it right then and there but they were fair enough. Moreover, the interaction with the tech was pleasant. He came right in, did the job and came out quickly. The dryer is now working well. We always recommend AHS and have given their phone number to some people.

I called someone at American Home Shield for a claim due to a blocked toilet and they were good. The contractor they sent out was a very nice guy and fixed it right away. We had just bought the house and had the blockage, so we didn't know what it was but he was very good.

Filing my claim over the phone when my washing machine broke was great. I just went through their automated system. The first person that was sent out was nice but didn't fix the problem, so I had to have someone else come out and Deal Appliance, the contractor, was wonderful. The guy was very good and thorough. I could tell he wanted to fix the machine and I was really appreciative of that. I've been with American Home Shield since 2012 and have had some people come out that weren't so great, but for the most part, they get on it and get me taken care of, so I'm happy with that.

I submitted my claim with American Home Shield over the phone. It was for my dryer, and I had a good experience with the rep that I talked to. The contractor they sent out was very professional and the time it took to fix the issue was good. And I like the fact that American Home Shield expedites things. I would recommend them.

There was an electric fire alert on the hot water tank and then there was a timer that also caught on fire. Someone from Cook’s Craftsmen came out and put in a new switch. He was really helpful and he did a fantastic job. I also had Plumb Genius come out and I was not impressed at all. It took a week for everything to actually take place. Then both of my hot water tanks went because the breaker kept on popping. An electrician came out and found that whenever Plumb Genius was installing the new hot water tank, they were putting in screws right into one of the wires. That was two months ago and we had no idea. And the electrician said that could have caused a huge fire. They could have burnt down my house.

I have five properties with American Home Shield and there have been multiple issues from the heater to the plumbing to the fixtures. The more recent one was the heater. It's convenient to have the same company for all of the properties and to have someone that you can have a long time relationship with. So, I've been with them for more than 10 years. We use multiple ways to submit a claim. Sometimes, the tenant calls, sometimes I do it online and sometimes, I call. The customer service for American Home Shield itself especially when calling, is very difficult. It's very challenging and the follow up of the people that you speak to is not always good. Ironically, the other day, I got a good person, did the follow through and called me back. But that should be all the time, not some of the time.

I filed a claim online when my oven was inconsistently hot and cold and it wasn't baking correctly. The submission didn’t seem to work all that well as there was some disconnect between my claim and whoever received it on the other end, and there was a lot of delay. It took four days before I heard from anybody and when they called me, they said that they just saw that I made a claim. That could go a lot smoother.

I have been with American Home Shield since September 2017. It has been a wonderful experience with them over those years and I recommend them to everybody. They were prompt and courteous and they understood that things happened. Our stove broke. The heating element under the main or the top was going out. American Home Shield was fantastic. They brought me a new stove and it was all done. However, there was something defective with the one that was brought to me and so I was trying to get it replaced. Since it is a brand new stove, it is still under warranty via the factory. However, I’ve been dealing with it for about a month now.

I filed the claim for our sub-zero online. It went well and Fidelity Appliance came out within a day or so. They had to come back a couple of times because they needed a part and the bottom line is we were satisfied.

I had American Home Shield fix my washing machine. I submitted the claim online and their site was very user-friendly. I understood it and was able to do what I needed to do. Then, the contractor was prompt. He explained things and he fixed the unit faster than I thought he would. The washing machine is working wonderfully now. I'm a truly satisfied customer. You should go on and sign up with AHS.

When my HVAC was making some sort of a loud noise, I went online and put in a claim with American Home Shield. They sent out a company representative who looked at the problem and found out what it was. A part needed to be replaced, but it was covered under my AHS warranty. The heat and air company fixed it that day, and it's been good. It was a quick response, service was immediate and I was happy with the results.

My dryer broke and everything went great when I submitted the claim to AHS. The contractor they sent, Astro Appliance, was great as well. They came in and they had to come back the next day and they finished the job.

My microwave was working but the display wasn’t functioning, so I submitted a claim to American Home Shield. It was very easy. I called and the rep she seemed to really know what the process was. I was concerned because it was the first time I’ve ever had to use it and so, she reassured me that one way or the other, I would be taken care of and the claim would be handled. The contractor was in touch with me within 24 hours and they did the work about two weeks later. He was professional, on time and he walked me through the process, and did exactly what he said he would. The quality of their work was excellent and my experience with American Home Shield had felt much, much better than I expected. Since then, I’ve definitely recommended American Home Shield to friends and family. I’m just upset as I wonder what took me so long to sign up for this service.

We had a blockage in our tub and the contractor sent by American Home Shield came. Submitting the claim online was easy. They said that they would call me within 24 hours, but they did not call me back for 11 days, so I called them. The interactions with the rep on the phone and with the contractor, nevertheless, were fine. The contractor was in and out easily. They said they fixed the tub but it is now acting up again. One vague thing that AHS does is that they hold my credit card information and they charge it whenever they want. It literally has taken them over three months to charge the credit card for services.

My water heater leaked and on the day that I saw the water all over my basement floor, I called AHS and someone was out the next day. The contractors were very nice but they had to come back out because they had to replace the water heater. The next morning, I went down in the basement and again there was water so they had to come back out and make some adjustments to the pipes, fittings and everything. Once they came and did that, I haven’t had any problems. For the past 20 years, I’ve been constantly telling people about AHS. I’ve been referring them and have sent at least 20 people or more.

I had a leak in the bathroom that I filed a claim for online with American Home Shield. I send my claims online as it's easier and there's no wait time. And then the guy who came out solved the problem.

I made an appointment to check my air conditioning in April. I was told everything is covered and I only have to pay $100 service call. So a week later with no a/c he shows up and tells me I basically need a new system. Then he says I may have a clogged evaporator core. So 2 more weeks go by and AHS calls me and says, "Did you get the estimate from the contractor?" which I didnt. So she proceeds to tell me they'll cover the evaporator but it will cost me $800 for freon and LABOR. WHAT A SCAM. SO I PAID $100 FOR A SERVICE CALL TO DO NOTHING, AND PAID FOR COVERAGE TO DO NOTHING. I DO NOT RECOMMEND this company.

I put my 1st service request in since I have had this policy for my washing machine back in February. American Home Shield set me up with a contractor. They contacted me, we scheduled an appointment and confirmed it and they never showed, never called, nothing. I notified American Home Shield. They sent out another contractor. They came out on March 22, 2018. Told me that they would submit all the parts that were needed to fix my washer and American Home Shield would be in contact with me. I never heard from them. I left several message with the answering service, finally I got a hold of them. They told me that they are going to replace my washer. They would send me an email with what to do next.

We are now on day 28 of not having a working refrigerator in our home. American Home Shield did send out a repair technician. He has been at our home five times and replaced everything on the refrigerator that he thought could possibly be defective other than the compressor. The temperature keeps fluctuating in the refrigerator which first causes items to get too warm, and then fluctuates to the other degree of freezing items in the refrigerator. The repair technician stated that he can’t figure out what’s wrong with the refrigerator so it must not be broken. He states that he cannot duplicate the problem so there must not be a problem. American Home Shield stated that they cannot replace the refrigerator until the repair technician declares that it cannot be fixed.

On March 06, 2018, I contacted American Home Shield and informed them that my refrigerator was not working properly. American Home Shield sent out a technician on 03/08/18 from Active Appliances. The technician inspected the refrigerator and stated that all it needed was a reset. The technician performed a reset and stated that it will start working in 24 hours.

I have been dealing without hot water for almost a week. Thanks to American Home Shield. All they keep telling me is that they are in their guidelines. All they tell me is they can pass it on to the repair people. We have spent five nights in a hotel. So we can prepare to go to work. All you hear is, they can take the order and pass it on. And that they are working in their guidelines. Did you not care if you are without hot water for a week.

I wouldn't recommend American Home Shield because they don't know what they're doing. The only reason I got it is because I wanted to cover my roof. But it was a miscommunication there because I specifically said I wanted to have it to my Realtors. Also, the representative knew exactly that I wanted my roof to be covered. But when I called, they said it wasn't on there.

I have bought a 1-year home warranty of American Home Shield. When my garage door got a problem. I contacted for repair and must pay a fee of $75 with work order number: **. When the repairman comes and says the spring is not covered by the warranty, and the price is $185 for springs. Only one day after that my garage door have problem, I contacted many times (email and phone) but never received a reply, because they finished it to run away. I advise you to stay away from this place, please do not repeat a sad chain like me, now I have to disconnect the electricity of the garage because I do not dare used. I have to pay for this problem ($75 + $185) = $260 = VERY VERY VERY VERY... BAD... BAD... BAD.

There was a leak underneath our dishwasher. I went online to file a claim with American Home Shield. The experience of navigating the site and going online was fine and someone was out within a couple of days. The contractor was also fine. They had to come back for the part but everything was resolved the next time.

We’ve only used American Home Shield once and it was exceptional. We called them and their rep who handled our claim was absolutely perfect. We then got a call back from the provider of the repair and they scheduled the appointment two days later. They were here on time, were very polite, professional and informative. They were familiar with the appliance that was down and they knew exactly what the problem was with the circuit board. They said it would be about two weeks to get the part. About two weeks later, they had to replace some board and they showed us the old one, exactly where it broke. We were good. Hopefully, when we need AHS again, it would be a pleasurable experience as the first go around.

American Home Shield's turnaround was quick and very good. I filed a claim online for a pool heater, and it was very easy, too. The contractor that was sent out was excellent and everything has been okay. I'd tell my friends that American Home Shield is an excellent home warranty.

I called American Home Shield because my dishwasher was burning. There was a fire smell so, the repairman came out. I also had a dryer that sounds just like it had some kind of sneakers in it. The guy came out and he was an expert. He knew exactly what was happening and he explained it to me. And he was very patient and respectful. He ordered the parts necessary to get it done. He was superb.

I usually file my claims with American Home Shield through their online system and 90% of the time, the contractors they have sent out did a good job. They've come within a day or two. The last time I submitted a claim with American Home Shield was for a sewer line stoppage and everything was great with that. I also had a contractor come out for the gas water heater that quit working and he was great. When he arrived, he lit the pilot and that was it. He also said that if it happens again, it might be something to do with the gas valve inside. That was $75 for lighting the pilot and the thing with American Home Shield is after 30 days, it's a new contract. It's no big deal, though. I tried to light the pilot myself but couldn't do it which meant I was doing something wrong. The tech came out and within 10 minutes, had it lit.

The refrigerator wasn’t freezing when I called American Home Shield. Dealing with their representative was very easy and professional. They made it so easy. They scheduled an appointment then somebody called me. They came and fixed it in five minutes so it was good. Everything was smooth.

I had a sump pump in my basement that went bad. I called American Home Shield to file a claim and the rep I spoke with was good. The fellow who came out was awesome, cordial, and very easy for me to work with. They replaced the pump and I have water out of my basement. I appreciated the experience with AHS and have already told a friend about them.

My plumbing claim with American Home Shield has been completed while my most recent claim for our pool filter is underway right now. I submitted the plumbing claim online and navigating through the website was really easy. It took two or three days for a technician to get out. Our interaction was great and he was full of explanations and suggestions. We have had no problems since the repair. However, many times including the service call I just placed online three days ago, it’s very frustrating when the provider doesn’t get in touch with me during the promised amount of time. I’d go online, enter my claim and then immediately get a text that says someone is gonna be contacting me within 24 business hours. Twice now, that hasn’t happened. Having a warranty on my property is very valuable, but I’m going to shop around before my next renewal and really quiz the other providers how they manage their vendors.

After submitting the claim to American Home Shield online, I researched the company they signed me for. Their rating was in Google and they were awful. All of their customers complained. So I called in to change the contractor to something else and the rep was very helpful and friendly. But after that, the contractor was supposed to call within 24 hours and he did not. I had to call him and he was not punctual with his appointment either. He told me he was gonna do a diagnostic test in my house to see what the problem was, that he was gonna send me an email on what the problem is and that if the insurance company would not cover it, he would give me his estimates on how much he was gonna charge me to do the job. But nothing happened. He never sent me any charges. He took the $75 deductible and disappeared. I was not very happy with the experience.

Submitting a claim online with American Home Shield was easy. The turnaround time from submission to when somebody got in touch with me was fantastic. My air conditioning unit stopped working and the contractor was great. I just called him when I had questions and he called me with updates on stuff. Everything went quickly and seamlessly. My air conditioner is brand new as we figured value-wise, it was just more beneficial than repairing a 15-year-old unit. AHS is a great company and a great value.

Having electrical issue, I submitted a claim to AHS. I did it online and navigating through the website was fairly easy. I like it. Usually, it takes 24 hours for a technician to get to my place. The first company that was sent out didn’t really investigate the problem. The guy just said, “Oh, I’m gonna have to replace all of these. It’s gonna be thousands of dollars. I’m gonna have to call to get approval.” and walks back to his truck. And when he got done working up his claim, he said that some of it is gonna have to come out of my pocket. I called Home Shield and asked them if they have anybody else 'cause the first guy who was sent out really sucked. And so, they sent out Central Electricity Contractors and this company was absolutely phenomenal.

We love American Home Shield. They've done a good job for us and they're a worthwhile service. But We had a water heater replaced and I saw the photograph of what they did, and the drip pan that they charged for wasn't even fixed yet. I haven't had the chance to call American Home Shield on it but I have called the plumber twice. And I get a recording then they don't respond. We've never had a problem with AHS in the past except for one, years ago, where they sent out a plumber for a frame that was dripping out. We then had a number of their contractors and the plumber tried and tried to fix it but couldn't fix the clog. And then, I called another company and they took care of it.

My most recent claim with American Home Shield was when my clothes washer and microwave were not working. I submitted my claim over the phone. The reps were all very helpful and knowledgeable about the process and what they could do for me and what to expect. I got the same contractor for it. He was pretty good. and was able to identify what was wrong with the washer right away. Then on the microwave, he looked like he knew what he was doing in terms of trying to figure out what was wrong with it but he wasn't able to get it working. Every single time I've called before, we've either gotten a replacement set up or they fixed the items right away. This was the exception.

I recently filed a claim to American Home Shield for a clogged-up piping. I did it online and it was very easy. The contractor sent was is from a company called Little-Big Plumbing and they're one of the best ones I’ve had since I've been using repairs. He was very efficient and he came when he told me he'd be here. The guy did the repair in an hour and he told me what he did and also explained what happened. He was very good.

We had a washer machine that was filling up with water when not in use. There was a part that was leaking. I filed a claim online with American Home Shield and, in about an hour, I got a call from the appliance company that was gonna come out and fix it. They then set up a time to come out and look at the plans. It was very orderly and the contractor they sent was top-level knowledgeable and professional. He came in, looked at the washer and then told me what part was needed. They had to order the part and call me back when it came. It took about a week and then they came back and put the part in. It was all really good and everything's been working right since.

I had American Home Shield replace the heater in the master bathroom and the experience was good except for the tech not having the part on the truck. He had to get one the next day, which wasn't a problem, and he was very good. He was very professional, courteous and helpful. The heater had been replaced a couple of times before, and so I asked the friendly AHS rep when I called for the claim if I could have a different company. And it so happened that the part had been updated so maybe the problem was the inferior product. Everything is working fine now. I'd recommend AHS and give positive input to whoever asks about them.

My dishwasher was not dispensing soap so I called up AHS to submit a claim. The guy they sent out was great and very knowledgeable. He explained stuff to me. I like him very much.

I usually submit claims online and then American Home Shield would send an email. There's been one contractor we've felt did their job and that was an electrical contractor Cassidy. Another contractor called Going Green has been pretty good too. We had an electrical contractor come out and he tried to charge us $800 for a permit that we didn’t even need, so we had to cancel with him and they sent out another one and that guy was really good.

I had two recent problems with the AC and a microwave and I submitted the claim with American Home Shield online. The online submission process was really good and really quick. They let me know that somebody was going to be in touch with me within 24 hours and someone did. The contractor for the microwave came out and did a perfect evaluation. He told us exactly what was wrong and fixed it. It’s working fine now and that was great. It’s still working fine, so I’m very confident in his work. He was also very polite and direct. I loved it.

The bathroom sink was leaking right where the hoses were and it's one of those hoses that I can't just change. It looked like it needed a plumber to have that done, so I put the claim in online with American Home Shield and they did a real good job with whoever they selected as the plumber. AHS said that my claim was sent to a certain plumber, then those people called me up and set the appointment. The plumbers were great and the issue has been fixed since.

Been with this company more than 10+ years and have been promoter in the friends/family network. Although many folks complain about warranty company, I always favored them. I had the complete house coverage warranty paying $600. Last year, we had few instances where I had service requests. And AHS completed work including replacing refrigerator. Recently logged in to my account check the warranty. My contract had expired in Feb. Was not renewed, AHS didn’t even inform. Called the CS, was told have a new package for $1300. That’s more than double the annual contract. Even though website offers other contracts, I was not offered similar pricing. So until I didn’t have any services, they covered and once they started paying for these, they jacked up the price. Just lost a loyal customer... BAD company.

I wanted AHS to double check an electrical panel box I have to make sure everything's okay so I went online and filed a claim. That process was very quick and easy and they called me the same day. The guy they sent was very knowledgeable and really courteous. I recommend him. In fact, I recommended him to a neighbor who was looking for something. I'm a realtor and I put AHS on different clients' homes. My own daughter has had it for four years and it just the most wonderful thing to have. She’s had two appliances go out that they came out to fix. Another client had their AC fixed. I’d recommend AHS to anybody to put on their home. It’s a no-brainer.

My most recent claim with American Home Shield that’s still outstanding was a washing machine that couldn’t be fixed economically. It took four days for the contractor to come out to look at the washing machine. They said that they were busy and that they won’t be able to get out for a couple days. If you have something like a washing machine go out and if it’s taking that contractor a couple of days to come out to you, then you should have the option of choosing a different contractor that can actually get out as opposed to calling somebody on a Thursday and they can’t get out till the next Wednesday. Then when they looked at the washing machine they had to order a part but it was on backorder for two weeks. Then they had to schedule the installation. Once they did, we told them that the machine was still leaking. At that point, they recalled the washing machine and it took about two weeks to total off the washing machine for a total of a six-week turnaround time.

My house was sold but it hasn’t closed yet and last Wednesday, an inspector came out and inspected everything. He found a few things that needed to be repaired and a little problem in two different bathroom faucets. There are workers coming out today to work on that and it’s nice that American Home Shield is going to take care of that for me. They came out for my air conditioner this past year and they also came out in the past for my microwave and the icemaker on my refrigerator. Every time a worker has come, they’ve done a good job.

I called in a claim when my furnace wasn’t turning on and the reps understood and knew exactly how to help me. They got on it right away and by the time I hung up, the people that were going to do the work were already sending me a text and setting up a time to come out. The contractor was real thorough and when he thought the furnace was fixed but turned it on and it didn’t work, he went right back and did a configuration to the switch wherein he made it go straight to where it clicked on when the thermostat goes up. Then he said I had 30 days. If it didn’t work, he'd come back out and it wouldn't be any cost to me. He did a good job of what I needed.

There was a leak under my kitchen sink and I called American Home Shield to file a claim for it. A tech came within two days. He was very professional. He asked me what the problem was and he fixed it. The kitchen sink stopped leaking. I also needed the bathroom handle in the guest bathroom fixed but the tech was not aware that he was the first who fixed it. He then later knows that was on the claim. Having a warranty is very valuable when you really need it. I always refer people to American Home Shield.

Our hot water heater started leaking at the bottom right after we moved in. We were here for about a week it wasn't leaking. I contacted American Home Shield and they had a local plumber people contact us and they took care of everything the same day. The guys from AHS were great. My husband was here when the contractors came. There were two gentlemen here with him. They were excellent and they've cleaned up afterwards and took care of everything. Everything has worked fine since the repair. I would recommend AHS to anybody. I would tell my friend that AHS customer service was very friendly, the contractors that they sent out did an excellent job and that it was very quick. We were very happy with our warranty.

My husband recently submitted a claim to American Home Shield regarding the landscaping light that was not working. A person came and he fixed something, but then it was still not working. We called AHS back to inform them of this claim, but we did not get any proper response back. Before this claim, we had one person that came to fix our washer and dryer connection, and it was very good. It is working fine to date.

I put in a claim online with American Home Shield about what I thought was a possible leak in my wall. I heard what sounded like a chirping noise but it was really loud. But I wasn't sure so I called and they put in for plumbing services, and the company came out and it took a look, and they wanted to reschedule to cut open my wall which was fine, but they didn't think it was actually a plumbing issue. They thought it was with the heat from my heater extending and contracting. It was like a pipe rubbing on wood which sounds like a dripping noise. So at this point, I need to get in contact with roofers. I might have called the wrong people but the company that came were nice and did a good job. I would recommend American Home Shield.

My experience with American Home Shield was good. When the air conditioner was running hot sometimes in the summer, I submitted a claim for that with AHS online. This was the first time I submitted a claim with them. Their website was fairly easy to navigate. However, when the contractor came, he didn't find anything with the AC and said that everything was fine.

We had never run the air conditioner since we moved in. We called American Home Shield and a contractor came out within 24 hours. The tech was wonderful and he checked everything. Everything was fine when he left. Our subscription with AHS was a gift from my realtor and next year, I’m gonna get the warranty myself.

I’ve only been with American Home Shield for a very short time and the claim I made recently was for a dishwasher problem. I submitted that in one of the online surveys. The guy that come out here was fantastic. He did what he had to do and moved on. But the scheduling team frustrated me. Other than that, the claim was taken care of quickly.

The tray of the microwave was not spinning and I called AHS about that. Then we had a leak at our fridge and the defrosting clogged up. So I called about that, too, and I tried to add the microwave claim on. First, the automated system said I had to talk to somebody, so I did. Then they added another company so I called them and asked why they were gonna have two people come out. They said they were gonna make one person come and later on, I got another set of emails from another company saying that they were coming to check both the fridge and the microwave, so I had to call AHS back again. The next morning, I got more emails from another company saying that they were coming to check both things. So I had to keep calling AHS to make sure I wasn't getting double booked or triple booked.

We always have to call American Home Shield when we have a claim because we have two accounts with them. American Home Shield covers a lot of things, but their customer service is so bad. The wait times are ridiculous when you have to call back for any questions. We recently called in a claim for the oven and it ended up being irreparable. It dragged on and on and on, and when I called in, the wait times were around an hour to talk to somebody about that. We tried to get refunded for the oven where we have to pay for it, so we sent an email to American Home Shield and it took days to get a response. I just got a response yesterday for an email I sent on the 11th. They usually take about two weeks to send an email about their offer.

I haven’t been too happy with American Home Shield. I have two properties with them. One came with the home that I purchased in August and then I purchased one for a rental that I had. The first problem that I had was with a spa that went bad. They’re really good about sending out their contractors. The person came out right away. The spa caught on fire from a leak and the whole motor needed to be replaced and they wouldn’t cover anything because they said it was a secondary damage. But the leak was what caused the fire. They said they couldn’t tell if the leak caused the fire but the person that came out said, “This is what triggered the fire, the leak.”

Our dishwasher stopped working, so we submitted the claim to American Home Shield. They assigned it to a technician and he came out. But, the major problem with it was that he had to make three trips. It took about a week, so we were a week without the dishwasher. I do not know if he forgot or did not bring the proper parts or tools. Then he got it working, but after he left, there was another problem wherein we had to call him back a fourth time. Nevertheless, they fixed it and it is working fine now, as it normally should. I'm satisfied with the service of AHS.

My furnace quit working and it wasn’t putting out any heat. I phoned it in to American Home Shield and Absolute Heating Cooling and Refrigeration came out. They were very good. They told me what was wrong and they fixed it. I’m not very capable anymore so I really appreciated that they were here in a timely manner.

At the beginning of my American Home Shield membership, I used to call in and talk to an operator and request the service. But now, I do it online with one exception. The last time I used my account, the system did not recognize my password and after three tries, it said that the password was not valid and I had to click on “Forgot Password” to reset it. They sent the email to me to reset my password. I reset it with a new one and still, I could not get in. Since then, I’ve been locked out of my account. I reported that on several occasions to American Home Shield and they said that somebody will resolve it and will contact me, but nothing happened.

I made a claim recently with American Home Shield over the phone for the heating system. The reception was good and the turnaround time was reasonable. The contractor who came out was very efficient. He told me abruptly what the problem was and he got the heater fixed. I'm hoping that it doesn't become an annual affair because we had a similar problem last season. But other than that, American Home Shield is a good company to do business with.

My most recent claim with American Home Shield was for the Posi-Temp valve they had to replace in the bathroom. I submitted the claim online and the experience was easy and didn’t take long. The contractor that was sent out was great. When he came out for the service call my son’s shower had gone out the night right before he came so I told him that I can put another service call or he can figure out how. He was able to add it on and make it one big thing. He knew exactly what he was doing because I tried to do it myself to screw it up but I had to leave it to the professional. He did it and was quick. The performance of the shower has been great since the repair. I've said to everybody that they need to get American Home Shield and that it's like insurance. They’ll never know when they’re going to need it until they need it.

When I cut the AC unit on, it had a loud echo and it sounded like it was cooling real hard. I called AHS to make a claim to make sure everything was fine. They had a great response time. I filed my claim on a Sunday and somebody came out on Tuesday. The contractor who came out was very knowledgeable, patient and did an excellent job. I would tell my friends that American Home is an excellent company and they have great contractors.

Sometimes it’s hard to get through to American Home Shield on the phone. There's a long wait time so I went online and submitted my claim. My garage door had two cracks and the contractor showed me right away that they could do that. We wanted it with just one go, and he replaced it and was out. Every time someone comes to fix something which isn’t very often, I don't have any more problems with it afterwards. I’m very happy with American Home Shield and I’m trying to tell other people to get it, particularly one friend of mine since whoever he’s using is not working. I’m glad my husband got us into this warranty because it’s really worth it.

Submitting the claim went perfectly fine. I gave American Home Shield the money and they told me what to do. I did it and the technician from Appliance Protection showed up. But he said that he couldn't find anything wrong and he even asked me to send him a good review. I know something is wrong though so I am not satisfied. I turned on the machine and the water’s coming out. Now my machine is not drying properly. He told me 50 days so I’m going to call him back.

Been a member for several years, primary reason was HVAC. Dryer quit heating a few years ago, called them and service was dispatched. Turned out to be thermal fuse, they replaced it 75.00. Three months later same thing, 75.00. Four months later quit again, complained about length of time repairs last, bought another dryer out of pocket. My furnace went out in Feb. 3 days for service appointment, replaced furnace out of pocket. No reimbursement. Water heater went out a couple days ago, sent out service. Was told water heater was covered but would need new venting (3 feet from chimney) quoted 1,059.00. Typical insurance company, in it for the money not customer protection. DON'T BE FOOLED! BIG RIP OFF!!!

First off I have had AHS for 2+ yrs now. Never had a problem except for my water heater which last year we had a issue with a pipe that started leaking. Called AHS and they got a company out ASAP and it was fixed, Done! No issues with where the water heater was located nor how it was covered or the position/where the water heater was facing. Fast forward to this week, Monday one of the pipes was leaking and there was no hot water. Called AHS with full confidence in getting it fixed, Tuesday comes along and the CNJ Services LLC tech guy comes out, replaces the pipe but charges US $25 to replace it since it was outside and the water heater was not covered. Yeah it wasn't covered because me and my husband removed the shed to allow for the CNJ company to come in easily. Whatever, the heater was "fixed". The plumber said there would be hot water available in a hour. Waited all day, tried the water and no hot water!

I had a company come out to do annual maintenance on our furnace and their visit resulted in discovering a cracked heat exchanger and in shutting down our furnace. So, we had to get something done. I submitted a claim through American Home Shield's online portal and then because it was really cold, I did a follow-up call to make sure it was being processed quickly. Their customer service and willingness to work with us were really good. The representatives who I spoke with a couple of different times were professional and did a reasonably good job answering questions most of the time although the answers that I received weren't always what I wanted to hear.

I plugged something and that burned the house electricity so our house didn’t have electricity. When I called American Home Shield to have my electricity wires fixed, the rep said that he would connect me to the company. The guy who came was good and did a good job. They fixed it and the electricity is working good. Then, my roommate told me that there was an electricity wire plug problem which he forgot to tell me the first time. It was a 10-year-old plug and was worn. So, I had to call AHS back but on the second call, I was not happy as the reps talked so rough. Also, the company was not happy on the callback and I understand the owner was losing money but they were asking me for $75 for just one electricity plug.

The dishwasher started overflowing in the laundry room whenever I started running it, and when I did laundry, it overflows. We tried doing it ourselves, but we couldn’t. I tried to call American Home Shield but because of the call volume, it was easier to go online to submit the claim. I had my account number, I signed on, and with the information I put in, they found me in the system. They had a list of what’s wrong and I put "plumbing" there and then I wrote what’s going on and submitted it. Then they sent me an e-mail saying that they let a contractor know about the claim. And the contractor called me and told me when he would be able to come out. I was at work when he came over but my mom said he was really nice and he was able to do everything. He also cleared it out from inside the house to the overflow drain and since the repair, everything's been going great. American Home Shield came in handy, so get it and keep it.

I was a little disappointed to learn that it was $75 a call. My realtor had given me the policy as a gift and then I re-upped because I thought it was well worth it. I’ve never had a policy like that at all and I thought that if you had a policy like that with any company, it was completely free. Still, I had a good experience with American Home Shield. I called about a plumbing issue and they said someone would get back to me within 24 hours. Within two hours, someone called and then they were there the next day. They were on time, professional and efficient. They took care of the problem which wasn’t that easy because my house is older than 50 years. They had to replace a part and someone had to go get the part. They took care of it and they seemed to know what they were doing. I haven’t had a problem since so I was very pleased.

AHS’s service was responsive. Although the first time I used AHS, it took three months to get our refrigerator fixed and it was not their fault. We have a 21-year old Sub-Zero refrigerator and it's a built-in type with a wood panel. The first person, who actually tried to fix it with a new thermostat, put in a bad thermostat and didn’t realize it. But the techs of the same company said that the first person should have realized it immediately. So there was a delay and then there was another order for the next thermostat. The replacement cost is gonna be about $12,000 for us. But I told them that they need to fix it.

Our toilet was stuffed up and we couldn't get it unstuffed. I called American Home Shield to make a claim and the claims rep was very helpful. It's always great dealing with them. The technician came out the next day and he was wonderful. He talked and told me what he was doing. I walked along with him and he was showing me. When he got here, the toilet wasn’t stuffed up anymore. Somehow, it came unstuffed overnight. But he said there was a problem. He said the toilet was so old that they were calcified inside and it was probably keeping a lot of stuff from going down. I love having a warranty on my property and I will definitely recommend American Home Shield. My daughter’s a realtor and she uses them.

I made a heating claim with American Home Shield because it wasn’t coming on and they said it's something about the motor. I have submitted my claim over the phone and they got someone to me quickly. AHS representative over the phone was very good. The contractor who was sent out by Dawson Services was very good too. He explained things and he was extremely nice and polite. He came right back to get everything taken care of.

I'm really content with American Home Shield. Most recently, we had a gentleman look at our central heating air. He was very courteous, nice, and good. I submitted my claim over the phone and I had an excellent experience with their rep. I was really pleased with the turnaround. I'd recommend American Home Shield.

One day, I decided to dye a batch of curtains blue and when my washing machine emptied, my kitchen sink, which is on the other side of the wall from the washing machine, filled up with blue water. As did my shower and tub down the hallway and some toilets. So, I called AHS and I was able to get somebody out the same day to look at it. It was determined that the main pipe coming to the house needed to be snaked.

There was a leak underneath my kitchen sink. I called AHS and I had a very good interaction with the claims representative. It took one day for the technician to come out. The technician was very good and professional. He was one of the better plumbers that I’ve used with American Home Shield. Since the repair, it's been great. And sometimes, the response time of AHS is too long. But with this claim, I was very pleased.

My air conditioner wasn't working and I submitted a claim online for that to American Home Shield. Their website is good. I really liked that the contractor came out on a Sunday. It was impressive and he was a good guy. He worked really hard to get it done. Since the repair, the air conditioner is working perfectly. However, I was under the impression that I could do more than one claim at a time. I clicked a couple of things and their site wouldn't let me click, and it wouldn't tell me why. I had to ask a friend who has AHS as well and she explained to me that it has to be the same category. But other than that, everything else went fine. I'm in my first home and I feel that AHS is the right company. I would tell other people that they need to get AHS.

Everything in my sink backed up and my garbage disposal would not run to move anything. I called it in and the rep from AHS was very good. At first, she said that they could get someone out on that Friday which was a 23rd. Then I called on Wednesday and told her I had to have surgery on Friday. She said they would get someone out the next day and she did, which meant a lot. The contractor was wonderful and he knew what he was doing. He educated me on the garbage disposal, tested everything, and made sure everything was working before he left. He was great.

I was able to easily submit a claim online for the dryer. The technician came out the next day and my interaction with him was clear. The dryer is working now. I've also recommended a couple of friends to enroll with American Home Shield. I’ve only put a claim in twice and in both of them, they were prompt. I like it. It was worth the premium that I pay.

American Home Shield sent Lonestar to fix my refrigerator. And submitting a claim over the phone for that was painless. Moreover, the interaction with the rep was very good. The person who came was excellent. He was patient and took the time to make sure I understood. The frost on my freezer went out so he had to take everything off. I gave him a hair dryer to speed the process up but he had to sit there. Once he could get the frost off and determine the problem, we left the rest of it on its own. Then he ordered a part and came back about ten days later. So far, so good, since the repair. However, sometimes I wish the deductible was a little bit less. Right now, I have one plumbing issue but I don’t wanna pay $125 for that one plumbing issue, so I’m waiting to see if something else comes up.

American Home Shield is useful and for the most part, the techs who came over have been good. I file my claims online and the website navigation has been okay. The only objection I have on American Home Shield is if you have an emergency, it takes two days before somebody comes out.

Our furnace was leaking so we called American Home Shield. We had positive interactions with their representative and the service people they provided were excellent. The contractor was at my place the next day. He determined that we needed a new furnace, and fixed that with AHS who replaced our existing furnace. Their servicemen did the physical part in half a day. Overall, our experience with AHS was good and we're very happy with them.

American Home Shield sends someone immediately when we call them. The motor had been off in my heating system so I called and asked for them to schedule someone to come out, look at it and fix it. The tech came the same day and he was awesome. He checked out the motor and then he told us what the problem was. He went out to the car and got a part but that one didn't work, so he had to go to the store. He came back immediately then fixed it. He was done within an hour. After the repair, the heater has been working good.

I give American Home Shield excellent marks on everything. When my furnace went out and I filed my claim over the phone, I had an excellent experience. Myers Comfort Specialists have been here for different things, and the owner was the one that came out this last time. He was very professional, courteous, and kind. I would recommend AHS.