American Home Shield Reviews

I always submit claims online and the most recent claim I had with American Home Shield was about my toilet. It was very easy to submit the claim. And they had someone come out, but it wasn’t repaired correctly. But it was done correctly the second time. However, I’m still having a little problem with it that I need to go back online and get in touch with American Home Shield again about it. Some of the contractors that come out to do the job are more explanatory than others. But my husband said the last one was very good at what he did. He replaced parts on the toilet that needed replacing.

The last time we had the contractor sent by American Home Shield here was for our oven which wasn't working. He came in, repaired that and did a good job. We was knowledgeable and friendly too. During the first time, they had the wrong part and so then he had to order a different one and then got it fixed. I submitted the claim online through their website and it was very easy to do. The rep emailed back that the contractor will be contacting us to set up a time. Since the repair, the oven has been working perfectly fine and everything has been good with it. Whenever we had a problem, they send quality people to come out and fix it. However, AHS does not cover freon of air conditioners while some different companies say they do. Still, they provide great service.

I was having problems with the air conditioning. The conditioning unit turned out to be an air conditioning heat pump. We didn’t know that when we bought the house and it was making some noise. American Home Shield sent out a technician that was an air conditioning specialist only. He described the problem and then he went back to his company and they sent out another technician who had more experience than he did. It turned out to be set aside with the heat pump but they haven't addressed the problem until it's hotter and the air conditioner heat pump goes on automatically. As long as the weather stays cool, they can't fully diagnose the problem due to the cold weather. My experience with American Home Shield has been really good. I'm satisfied. AHS has been very helpful and sent technicians out who are specializing in different fields out to the house, which was great. I would recommend them.

I did a claim over the phone when the fan on our heater wouldn't stop and was overworking. All went very well with the rep I spoke with on the phone, and a couple of days after, the techs from Tenneys Heating & Cooling Services was sent. The repair went quick and the techs were really helpful. It was a good experience overall.

I had some preventative maintenance done on my air conditioner, which was routine maintenance that I try to do every year. I usually submit a claim online because it's convenient. The people that were contracted to come out took care of business and were very helpful and right on time. I would recommend American Home Shield to a friend.

AHS is a good investment to keep people planning ahead for the big problems that they don’t know are coming. There was a time the air conditioner was freezing up and we weren't sure why. I was gonna submit a claim for that online but I ended up doing it over the phone instead, and it was easy. It went great as well with the contractor. He explained everything that was wrong and offered to let me look at it. They got it all done quickly and it was a good experience. Everything has been working great since the repair.

I am very upset with this company as well as the customer service is just as bad and provide nothing but inaccurate information. As of today my refrigerator still is broken and supposedly waiting on the part. However, AHS can make sure they have their monthly payment each month but provide the worse service ever. Now I almost wish I had chosen another home warranty company because this one has done nothing but caused secondary damage to my home. As well as provided nothing but inadequate information which are nothing more than lies.

Failure to comply with specifics of home warranty by misrepresenting and omitting the definition of "multi media center" Section H-1. There is no multi media center in my system. It is wired and not digital and not controlled by WiFi. Pool electrical system is controlled by an analog wired CONTROL CENTER and covered by AHS warranty as electrical. AHS exempted from coverage one part of the control center alleging that it is simply NOT COVERED. This part governs the control of the differing pump speeds between spa (fast) and pool (slower).

This company was pretty good in the past, but have lost their way. We've been paying them for 5 years at our most recent address and we called them for service and were told "you don't have an account with us". I assumed we had failed to renew and when we sold our home last month, I noticed a charge from AHS on my credit card bill. Looking back, we've never missed a payment. We had coverage, still have coverage. Okay, now try to cancel the service if you sell your home. You get a person who says they have to send you to "Retention", but "Retention" is backed up with heavy calls. Put on hold. Then transferred and it's not "Retention" but a service request specialist who then takes your information for "Retention" to call you back some time in the future. Another frustration point for me. You can open a new account online but you can't cancel your account online.

then and their rep had already signed another one to come the next day. The technician who came took 10 minutes and he knew what was wrong. He had to order the part and get it done. Everything is great since then. I love American Home Shield and it's a great company. I'd recommend them to everyone that I talk to and my sister and my other neighbor signed up with them.

We had a home warranty with American Home Shield. Our furnace needed to be replaced. We got our own quotes and were comfortable with a couple of contractors. They forced us to use their contractor. Their contractor did not vent the furnace correctly, causing the furnace exhaust to accumulate in our attic instead of outside our house. The plywood in our roof rotted due to condensation in our attic. American Home Shield rep told me that they are not responsible for their contractors' work. They force you to use who they want, but take no responsibility for their work. I strongly urge you to find a different company for the home warranty.

I had two issues with my dishwasher. The soap dispenser wouldn’t pop open during the water cycle and also the spring in the door broke so it was falling down when you open it. I submitted my claim to American Home Shield online. Their website was really easy. I heard back from someone within 28 hours. The contractor who came here was really good about the issues. He showed up when he said he would and was very efficient. He needed to order a part for it. He had to come here thrice and he was able to fix everything. The dishwasher has worked beautifully since then. Everything was fantastic with the process. It was fixed in three weeks because he had to wait for the parts to come in. I would definitely use that contractor again. He’s fantastic. I will also recommend AHS.

My dryer wouldn’t shut off and I didn’t think it would heat, either. So, I put in the claim for two. I submitted it through Home Shield and they put a request in to Capital One. The rep said Capital one will call me or I could call Capital One. The rep was excellent. She solves your problem right there on the spot. And she seems to have some electronic knowledge too. She said, “Before we send somebody out, did you hit the circuit breaker on it?”, “On a Samsung, a lot of times that will kick it back in and reset it.” I said I did that twice and I turned it off and the whole nine yards. She said she will then send out a serviceman and she set me up for the next day.

I recently made a plumbing claim and the tech did a very good job. He replaced our garbage disposal and fixed the pipe under our sink. I initially submitted it online, but then I had to call because I needed to add the garbage disposal to the sink repair. And then our toilet also started acting up so I tried to add that on, but he didn’t get that in time. But he still made the flapper where it wouldn’t run so much. I had called prior to him leaving the first job and that claim was supposed to get put on there, but there was a mouse running around the office of American Home Shield and everybody was screaming, except for the lady on the phone with me. She was trying to remain cool because she was on the phone with a customer.

American Home Shield sent out Zebra Plumbing fairly quickly after I called about my faucet that wouldn’t turn from right to left. Both the reps from AHS and Zebra Plumbing were excellent and the issue got resolved. I'm looking to extend the warranty when my time comes due.

My water heater was leaking and I called American Shield. They set up who was gonna come out and had that plumbing company call me and confirm an appointment date. Then, the plumbing company handling my service call got on the phone with AHS to let them know immediately what the problem was. They then took it out from there and it went really well. The contractors were very professional. They had to come out and reschedule another appointment but all that was very timely. The experience was great and I was very satisfied. American Home Shield did a fabulous job in handling the issue. I got exactly what I expected with the service and the coverage when I purchased the plan in the first place.

I had a plumbing problem recently and I submitted the claim to American Home Shield online, which was fairly easy. The contractor called up a couple of days before he was coming and then set up an appointment. I was having a problem with the pressure being too high on the water, and so he went in and took a look at it. He told me that he would go and get approval to change the pressure settings, but I haven’t heard back from him yet. I’m still waiting because he needs to change the pressure meter in order to fix the problem. But he’s come and done stuff for us before and he's great.

I had a plumbing problem and then, we had to fix it with a drywaller because there was a trap in the middle of the wall that led down to the concrete plateau we have here for the house. American Home Shield sent out a contractor. We thought it was a couple of different things and I have found out there was a drain from a sink rather than the shower or the toilet. So, he worked at it. He was very knowledgeable but we had a tough problem to solve. He was out here three times, but we got it fixed. We finally tracked down the exact location where the drainage was and since the repair, there hasn't been any leak. I've had American Home Shield for 20 years now and I've filed claims online and I've called as well. Their prices keep going up, though. When they started out, it was $37 a service call. And now, it's $75 a service call and $575 a year instead of $350. But I have no trouble with them aside from the prices.

It took quite a long time for me to get the service that I needed. I called American Home Shield first and said that I needed my freezer and dishwasher fixed. But I wanted it to be in one swoop with one company so that I had only have to pay $75. I was not going to put out $150 to have two different people come out. AHS said it was not a problem, yet they got me in touch with two different companies and both could only do one of my claims. So, by the time that was all said and done, I was totally frustrated and I gave up.

I’ve done three claims with American Home Shield so far and I did it all online, but I prefer to talk to people so I’d know I got the claims process done. I own a rental property and my tenant called me to say she had an issue with a couple of the appliances. AHS sent out contractors who took care of it and she was satisfied. However, there was a leak and I had an issue with the first plumber who came. I had to make another service call and AHS didn’t charge me for a second one which I was fine with after I said something. Other than that, AHS has been really responsive and I’ve already recommended them to somebody who works for me.

We had a dishwasher problem. A rubber gasket was put behind it. And then, the back of the refrigerator was drowning. Submitting a claim for it was easy. I called AHS and they sent someone out to fix the dishwasher, however, they didn't cover the refrigerator because the insulation was compromised, which was freaking ridiculous. I called the manufacturer of the refrigerator and there was a recall on it. So they came and helped and they glued a piece of foam rubber, three inches thick, to the back of the refrigerator.

I made a claim with American Home Shield online for the heater since the motor for its fan blew. Submitting the claim was fast and easy and my interactions with their contractor were great. The contractor contacted me within two hours after filing the claim. So, from the time I submitted the claim to the time that they actually came out here was fast. The technician came in and found the issue right away. However, he had to come back on the following Monday 'cause he had to order parts. Still, the heater has been working well since the repair. Others should sign up with American Home Shield.

The first claim I had was for my glass stovetop which was on gas. I was boiling water one day and the glass just popped. So, I called AHS and asked if they can replace the glass for the stovetop. A guy came to inspect and accused me that I broke the glass and it was deliberate. So I called back AHS and said, “I’ll just cancel the contract. No use for me anyway.” Then, someone called me from American Home Shield telling me that that was what the contractor told me. The rep suggested that she can send another inspector and it was going to be another $75. I told her no. I can use the money to buy a new one.

I had a problem with my refrigerator. There's a little board in there that had caused my refrigerator to stop functioning. I lost food in the process. But American Home Shield responded to my request timely. There was a problem initially because the person or the company that was assigned to take care of my problem didn't respond. But that wasn’t American Home Shield's problem. When I notified AHS that it had happened I was assigned to another business after they had tried to contact the first company themselves. So right away AHS sent someone and my problem was handled. The technicians were very professional and the appliance has been operating like it always did. I've already recommended American Home Shield to friends and I will continue to do so.

Two months ago, I put in my first claim for a water heater on my contract with American Home Shield. However, I never heard from A Plus Plumbing. I tried to call them the other day, and they were closed. Then three weeks ago, I went through AHS's website to file a claim for my dryer. They made it very clear that to get it done, I have to authorize the predetermined amount for the dispatch. Plus, it was very easy to select what system was affected and I could give a couple of sentences of detail. Then it moved on to authorizing. Quality Appliance contacted me very shortly after I put in the claim. I made the appointment based on my own availability, which turned out to be within a week.

Our refrigerator died and I called AHS to file a claim, and everybody was pleasant and direct. They told me that they were sorry to hear about what happened, told me what it would cost, and if I wanted to pay right then or later. I was satisfied with them. However, I wasn't terribly happy because it took me over a week to get somebody out. And then, it took another week before they could get the part. So I was without a refrigerator for two weeks. I had to throw out food twice and I had to pay for a refrigerator rental. My problem with AHS is that there ought to be some way to facilitate getting their contractors to come out within a certain period of time. I see no reason that it'd take a whole week to get somebody out for a busted refrigerator. Also, it would have been appropriate that if there's nothing resolved within four days, they should have followed up with me. They referred me to someone immediately, but there was zero follow-up from them.

AHS said that they couldn't repair my oven. So I've ordered a new one which has been over two weeks ago. But I still haven't heard from them since and I'm still waiting for the oven. I haven't been in contact with them as well because they're not that easy to talk with. I get all those recordings and go through it. I've called them before when I was trying to check on the process and we get cut-off. Then I gotta call back, get another claims person and tell the whole story all over again. Finally I said I wanted a direct line number. They transferred me but said their lines were having trouble, couldn't take any calls at that time and hung up. But the contractor company that came out to give me the initial quote was fine and the tech was very professional. It's just with American Home Shield that I'm frustrated and not very happy with. I've never had problems with repair service but this replacement deal has been a nightmare.

I've had a great experience with American Home Shield. Anytime I've used them, it's been easy. Submitting claims go smoothly. I just call them, and then they have someone call me. And then that person comes in and I pay whatever I have to pay, and then it gets done. The contractors I've had were very knowledgeable as well. And speaking with AHS reps is always a good experience.

My toilet was leaking and I submitted a claim with American Home Shield. The process was simple and easy. I just went online, put in a claim and they made an appointment. The contractors they sent out were great. They came and did what they had to do and left. The guy was polite, fast, efficient and professional. I also had an issue with getting my washing machine fixed and it took over six months. But after several attempts and several tries, it got fixed. American Home Shield is not great but it gets the job done.

The microwave over the stove and the stove were in need to be looked at. And when I was trying to fill out the claim online at American Home Shield, my computer was freezing. I started by typing to the describe the microwave oven. I put in there as well the oven because it was shortening out. It was cutting off, and the microwave was not heating up food. Whatever happened, it did not go through with me online. I called back twice before the third time I called and it got rectified with an agent. But, between that time, the tech came out to try to see what went through. However, I kept being put on hold and I would get disconnected, and then the representative did not call me back.

I have had American Home Shield for a while and they have always taken care of me. I had a claim for my pool pump and the contractor got it done. He was good. He came out, talked to me, explained everything, and worked really well. I have also had AHS fix icemakers, garbage disposals, washing machines, and water heaters.

Our dishwasher didn’t work properly and submitting the claim with American Home Shield was pretty simple and easy. I had to do it online and they connected me to a local company that sent a technician out. It was the same company that fixed our fridge and they were great. Our dishwasher is not making any troubles now and our experience with AHS has been all good. Though their price wasn’t worth it, AHS always helped us when we needed them.

I called AHS to submit a claim for my dryer and they said, "What's the problem?" I told them and they said, "We'll have somebody come out." The tech that came out was good. He tried to get a part, came back a couple of days later and he did what he said what he was going to do. On the other hand, we had a previous call and the garbage disposal guy never showed up so that wasn’t so good. A friend of mine suggested I do something and I decided to look. It was something that was fairly easy to take care of myself.

A washer of mine broke down and I submitted a claim online to American Home Shield. The contractor that they sent was quick, friendly, professional and very responsive. I've done 15 loads with the washer since the repair. American Home Shield is wonderful, but I hate that in my area, they do not have a good air conditioning company, and it's been going on for years now. I'm sure they've searched and searched but they have one air conditioning company that is the most dishonest company I've ever met. Other than that, we've been with AHS since 2001 and I recommend them all the time.

The appliance claim I filed with American Home Shield hasn’t been resolved yet. They told me that I either have to buy one of their washers or I'd be reimbursed if I bought another one. However, I wasn’t sure how I’d go about getting my money back, how much I’ll get back, etc. I was calling to see how I'd go about doing that and I couldn't get anybody to answer the phone. The contractor, Family First, were okay at first but they started going slow as well. They were the other one that I had kept having to call because they would either not answer the phone or kept getting me to run around. I still haven’t got a washer or dryer yet and I don’t want that I won't get the maximum amount of money back.

My claims to American Home Shield are submitted either by phone or online and my interactions with the representatives have been okay. I had several appliances serviced in the past few months and Pearl Appliance was great when they fixed my dishwasher. They communicated very well. On another hand, it was a big, big, big hassle with Total Air Care because it dragged out for a while. In addition, the $100 service fee of American Home Shield is too high because I own several properties and I use several home warranty companies and nobody was as high as them.

We were trying to sell the house and in the inspection, the AC guys said that our AC had a bad condenser and it was gonna cost $3000 to replace. I told them I’m not gonna do that because there was nothing wrong with it. So I called American Home Shield and the guy they sent out backed up what I was saying. He said that it was closer to an easy fix rather than a full replacement. While I had to pay a little bit out of pocket, AHS saved me $3000.

I couldn't figure out how to get my garage door opened and I submitted a claim online. The contractor was really nice and it turned out that the fuse was blown but it was out on the patio so I never would have found it. I can open my garage door now and if it blows again, I know how to fix it now. I recommend American Home Shield in case you have to have repairs done. It's way cheaper than having to pay a regular repairman to come out. To even look at it, they usually usually charge you over a $100.

The heating and air conditioning unit was there for 20 years and it got worn out. I made a phone call to submit the claim with American Home Shield and the representative was very informative. I waited two days, then the contractor made an appointment and came over. The techs replaced the inside of the unit, then they had to come back to replace the outside of the unit as well. The repair done has been very good and it’s now really cold or really hot in our home. We’ve been with AHS for a long time and I would definitely tell friends that they need to get AHS too.

The heating system wasn't blowing any heat, so my husband called in and let American Home Shield know. The contractor came and it was good talking to him. He had to come back the next day though to complete the repair. Still, I would recommend American Home Shield.

Our water heater took a dump and we tried to file a claim on the phone with AHS because we didn't have a computer. It worked the first time with the toilet but this time, it didn’t and we ended up calling in. The contractors came out after three days and we love them. They’re the greatest guys ever. They worked their butts off and went out of their way to make sure we got taken care of. They replaced the unit and we’re entirely satisfied.

Our water heater wasn’t working properly, and the claim was submitted to American Home Shield over the phone. Typically in the past, AHS required a deductible of $100 to be paid to the technician that came out. But AHS has since changed that where you now pay them the deductible. The company that was sent out, Milan Mechanical, was very professional and the tech was extremely friendly and very polite. They diagnosed the problem and found that whoever installed it previously installed an energy saving timer, a manual timer that would set AM and PM. The timer had not been working properly so it wasn’t turning the water heater on and off, and we were able to disconnect that and hook it up.

It was my first time using American Home Shield and I was satisfied with the experience. I filed a claim over the phone and everything went fine. The reps were professional, always generous and polite. They also sent out a good contractor and he did what he was supposed to do. He took his time and was professional about it. Also, when I had questions to ask him, he would answer them to me. He told me some things and I appreciate that. And everything's been working fine ever since. So if any of my friends ask me about AHS and they felt like it's in their budget and it was something that they need, I'd tell them to try it. It's gonna help them out.

I had been an American Home Shield customer since 2011 when I purchased my home. Initially they were pretty responsive and professional, but as the years went by, they became much less responsive and downright rude. After 7 years they are more than happy to take your payment premiums, but less and less likely to approve any repairs. The last straw with me came when I needed to repair/replace my hot water heater. The company they sent installed a defective heater which leaked almost immediately. When I called to report the problem, they were argumentative and dismissive. After weeks of leaking, I called them once again to report the defective hot water heater.

American Home Shield is a good home warranty. When I went out to start hooking the hose up for the spring, I noticed that the outdoor spigot was leaking. I had to turn off the water because even when I had shut off the valve it was still leaking. I called American Home Shield and their reps were good and helpful. Then they sent out a contractor who was great and knowledgeable, and he fixed the issue quickly. He also gave me some advice on how to avoid the same problem in the future. It was a good experience with this company.

They did not call me back. Over 5 weeks ago I was promised a call back. Again I called and promised call back. Never was called. This was about renewal of contract. I have never filed a claim, thank God. Incredibly bad customer service.

I filed a claim online with American Home Shield to fix my garbage disposal. It was a less than five-minute visit because the tech that they sent just had to reset a button. The worst thing about AHS though is the wait time. If I ever need to change my appointment or I have issues, the wait time could be over an hour and a half. Also, my dishwater needs a follow-up but I don’t have time to wait for the contractor to show up. It’s hard for me to stay home all day. During another time, the water heater broke and it took about four days for the rep to get out here. There’s a kink in their system where once the rep takes the claim, they have three days to reach out to the customer and that’s an issue especially if it’s an emergency service. Still, AHS is a good deal and a good value.

I've had to file multiple claims to American Home Shield. I have one of those kitchen faucets that when you touch, it turns on and off. And Still Waters Plumbing was there for that. It was pretty quick to get the contractor out and I was impressed. Since the repair, the kitchen faucet has been working great. But my biggest complaint is that the contractor has to wait for parts from a specific supplier or source rather than using a local source part. So, my kitchen faucet was not working for a week or two. That's a problem but it's stuff I can live with. I had the same thing with my ice maker recently. They had to order the part, so I didn't have ice for two weeks. Also, I've had some other issues lately with my washer and dryer.

I had three toilets repeatedly clogging up and overflowing and it would take us a good day before we could get them undone. So, we were bombing it with baking soda and vinegar, and dish soap. We also tried to snake it and nothing happened. The last time, it took us too long to get it undone. We didn’t think we were gonna get it done so we decided that it’s for the home warranty people to handle. We called American Home Shield and they sent out Steinberger. They used to use Billio Plumbing which were nice and honest.

We recently had an air conditioning repair. Submitting the claim to American Home Shield online was excellent. It is easier than doing it by phone. The technician who was sent was excellent. He found an additional issue and repaired it, so that was definitely a positive experience. The repair had made the air conditioner work and that is imperative in the desert. I would recommend AHS.

I had some toilet backup for which I submitted a claim online with American Home Shield. There was a bit of frustration on the online portal because I also had a shower head that needed to be looked at, and there was no place to address it. The online portal is not very thorough in being able to list complaints and there's nothing dealing with showers or bathtubs. The only thing they had was a leak option. So, though it was not really a leak but a shower head that was not working properly, I had to put it down as a leak. And of course, when the plumber got here, that wasn't on the ticket. They told me I need to call American Home Shield back and open up another ticket because they were never told about this on the original ticket. And I got a follow-up call, which was good, and I told them what happened.

American Home Shield is a wonderful company. We called them up to submit a claim for our cracked and broken garbage disposal and their representative was very helpful. She put in a service request for me right away, then the plumbing company called me to set up a time. This plumbing company was so much better than the one that American Home Shield had sent us before. The techs who came were very helpful and professional. They did a good job which was executed very quickly as well. I was then charged the call fee and that was it. Overall, we've been happy with American Home Shield. They've provided their customers with very good service. I'd tell people to go with them.

I submitted a claim online when the water heater rotted out at the bottom, and once American Home Shield gave me a tech, I talked to him. When I talked to him originally, I gave him my son's number and told him where the house is, and then he worked through my son. Everything that I know about went fine.

My AC people discovered a problem in the heating part of the AC so they came in, told me about it, and called AHS. They got the work order and everything and I went ahead and wrote them a check for my deductible and they fixed it. The contractors were great. They were two young men from Advanced Appliance, and I told my husband, "We finally got somebody out here that they talk to you, number one, where you can understand it. Number two is I felt like they were very competent in what they were doing." Sometime before, my old refrigerator gave out on me and they were very prompt about that. Another time, they also fixed the hot pot on my sink once then replaced it. AHS has always come through for me and I highly recommend them.

My renter keeps telling me there’s something wrong with the dryer and he keeps putting in claims for it on all kinds of issues. But Alpha Appliance, the contractor sent by AHS, has been out several times for that dryer and they never found anything wrong with it, even during the last time they came out, after I sent the claim in. At that time, the contractor's service was good. The technician inspected the whole dryer and I was very happy with him.

In mid-March, I put in a work order with American Home Shield for the stove, dishwasher and dryer. They sent somebody out and he repaired the stove, the dryer and supposedly the dishwasher. I then discovered that the dishwasher was still leaking. I called them back and they came out the second time. They said that they couldn’t find anything wrong with it. I’ve been back and forth with someone ever since the latter part of March and no one has come out to actually fix my dishwasher. I’ve called them at least four times and they’ve told me that someone would contact within 24 hours but no one has contacted me until now.

I'm a long time American Home Shield customer. Sometimes the warranty has been helpful, and sometimes things haven't been too great. The main problem is when the unit is covered under the plan but some of its parts are not covered, so you'll never know what you will expect. The last time I called in to submit a claim, it was for my broken water heater. The contractor who came was extremely rude. He practically didn’t explain anything nor answer any question. It looked like he didn’t want to do the job. He just told me that people from American Home Shield would call me, and that he told them that the repair would be expensive and he would need to work a lot. He also mentioned that he knows quotes and he cannot build for a reasonable price according to quotes. But all the explanation I should hear from American Home Shield as he declined to give one.

My ice maker wasn’t working and it was filling up with water. I tried to get American Home Shield over the phone but it was impossible and it took forever. So I filed the claim online and the contractor was very prompt about getting back to me and setting up the appointment. The technician was great and he was a very nice guy. But they had to come back twice because the issue wasn’t fixed the first time. He did a couple of different things and he thought the issue was fixed but there was another issue with it. But overall, American Home Shield has always been fine.

Our refrigerator stopped cooling. I submitted the claim with American Home Shield online and their site was very user-friendly. I submitted the request for service, for someone to come out and look at the fridge, on a Saturday and I had someone come and look at it on Monday, so the turnaround was great. The contractor was out here for 20 minutes and figured out that the problem was with the condenser, then called American Home Shield right away to let them know how much it was gonna cost to fix the fridge. I got an email from American Home Shield within 48 hours telling me my options for the refrigerator and they ended up offering to replace the whole unit.

Our air conditioner wasn’t working so I called American Home Shield and the rep I spoke with set it up so they can send somebody out to check it. The man that came out was a good technician and knew what he was doing. He checked it out really good and he said it needed Freon so he added it. The air conditioner is doing okay and the problem was fixed so, I’m happy with that.

I have two air conditioners, one on the bottom floor and one on the top. The one on the top floor was not coming on and I had a claim with American Home Shield for it. It was springtime in Dallas and when it was warm, it was unbearable. And the guy came out when he was scheduled to come out and he was very friendly and he knew what he was doing. It turned out that there was a loose thermostat connection and he took care of the issue right away, and I was a happy camper. American Home Shield is well worth it.

I was having a plumbing problem so I called AHS to file a claim and the rep was great. They sent SAP Home Repair Services to deal with it, who did a what they had to do and it was great. Everything was done in a timely manner and we appreciated it. We were very satisfied.

American Home Shield sent someone to fix the freezer part of our refrigerator which wasn't working. And it seems to be fine since then. I'd recommend American Home Shield.

We recently had a claim with American Home Shield for the dishwasher. We had to wash dishes by hand for a couple of days, but there were only two people there so there weren't that many dishes to wash. I submitted the claim by phone since I prefer to talk to someone than do it online. The person that came and fixed the dishwasher was great and really professional. She came out and she got down and did what she needed to do. She had to come back with another part, but she came back within a couple of days and the repair work was done. She did a great job.

I submit claims to American Home Shield online as it's very simple. I recently had an A/C problem and we called for someone to help. The tech checked everything and changed the motor. There was a four-hour time window, and I needed to stay at home waiting for him. But it was finished in one appointment and he worked very hard to try to solve the problem. Now the A/C is working perfectly. I had another claim because of some stuff in the kitchen. The techs came and there was nothing wrong with it, and they just took off. So, that cost me the same price and I don't know any way to avoid that. But I've already recommended some of my friends to AHS.

Our first claim with American Home Shield was for the dryer and that went very smoothly. The guy came out and fixed it right away. Then, we had a claim for the water heater and they also came out right away. They let us know that there was nothing we could do to solve it and we needed to buy a booster. We were pleased with the result and the information they provided us.

We have a history of clogged drains in our townhouse and I just call American Home Shield and tell them what's wrong. They'll say they'll refer us to a local plumber and the plumber will reach out to us and set up a time. This last time, the plumber reached out within the same day I called so it was quick. The drain works great now after the repair. I've had a good experience with American Home Shield and I would recommend them.

When the ice maker wasn't working I called American Home Shield to submit a claim and everything was smooth with it. The contractor that was sent out was courteous and kind and did the job properly. The appliance has been working fine since the repair. We’ve had American Home Shield for years and I would recommend it.

My appliance wasn’t heating. The technician sent by AHS was pretty fast at coming out and I liked that I was able to track and know what time they were gonna get to my house on the app. He said that it was a fuse that he needed to change which he did and the appliance was fixed in a timely manner. I was able to do my laundry but then, it stopped heating again. I like that there was a record that I had caught about it before and I didn’t have to repeat the same information over. It’s also good that I wasn’t charged again for the same issue.

Our overhead garage door went out and I called American Home Shield to submit a claim for that. AHS asked me if I wanted the bill within 24 hours, which I did want, however, they billed it right after it was done. The person they sent out did a good job. He was prompt, thorough and explained everything to me.

Having a warranty is so valuable because I just had an expensive thing break. My most recent claim was for the water heater and this claim was excellent. But on my very first claim that was for a toilet, I got a really bad plumber who refused to fix it. And he said he had to call AHS for their permission to come back another time. So I had to call back, but that guy had booked himself out for a month. When American Home Shield tried to book him back, they said that he was on an extended vacation, so I thought that he didn’t want to come back to see me. Then AHS got me another plumber who was great. He right away said that the repair needed to happen and it will be done in 20 minutes.

I have a cooktop that has a vent, and it stopped working. I called American Home Shield and they sent somebody out to fix it. Claim submission online was super easy. I put in what I needed and they had somebody call me within 24 business hours. However, I had an issue with the vendor that they had. There was a mixed-up between them. I called and the vendor ended up charging me a little extra. I have had three contractors come out and they've all been wonderful. This incident happened when they sent somebody out again to re-do a repair. It wasn't a big deal, but when I called them about it, they were great and they ended up refunding me. They were qualified and knew what they were doing, so it has been a good experience.

I couldn't get anything to go down my disposal. It wasn't fully working because there's a little pipe in the P-trap that was clogged up. I come to find out I had put some stuff down there that shouldn't have been thrown down there. My wife filed the claim with American Home Shield online, then they sent a contractor who knew what he was doing. Evidently, he had done it many times before. He took the stuck stuff out, did a couple of the screws and he's done.

My microwave was not working recently, and I didn't realize how important a microwave was. Submitting a claim is super easy. I know you can do it online, but I called American Home Shield and everything that they said would happen, it did and it happened quickly. It was awesome. The gentleman that came out, Noey, was fantastic. Everything's been working correctly so far.

The belt had broken on the dryer and after a week, I called American Home Shield on the phone and their rep did a wonderful job. The contractor from Bert’s Appliance Repair and Services was excellent. He talked me through and let me know what he was doing and what had happened. Plus, he was very professional. I am very happy with American Home Shield's service. Every time I called, they were very prompt in delivering or getting someone here to service me.

My house is 15 years old and we knew things would need to be addressed at some point. My neighbor had used American Home Shield and been extremely happy. So, we decided to do it and give them a try. We submitted claims online and AHS sent out very reputable people and everything was taken care of in a timely manner.

American Home Shield has done a good job for us. I've had three claims with them and all of them were done very well. The last time we submitted a claim, the appliance broke and we called them. They sent a contractor out and he said it could not be repaired. He then called back to the company and they told him about their offer which we were okay with. Everything was good and my wife, who handled the most part, was happy.

Submitting a claim online with American Home Shield was easy. The icemaker on my refrigerator needed to be serviced and the contractor sent out by Sears was excellent. The service was very upfront.

Air was getting into our pool filter, and submitting a claim with American Home Shield was easy. I called them because there was a contractor that I'd like to use. And on the website, you can't request them, so I always call. And they put it right through to the vendor that I like. He's local, and he always does the job right on the first try. I've had a couple of other ones that have really screwed my pool up.

I asked a friend that has American Home Shield about it, and she had nothing but good things to say. My experience has been great so far. I didn’t realize my appliance was 15 years old, but there was only one way of doing what needed to be done and that was to just unplug it for 24 hours and plug it back in. The tech told me what to do so I did it and it worked. Submitting the claim was okay. I called them and the rep was really good.

My glass stovetop had a manufacture defect. When I cooked on it, it cracked and now, I’m using three burners instead of four where it cracked. The experience of filing a claim with American Home Shield was excellent. That same day, I already had someone calling me. That was perfect. The company that came out here for the stove was excellent. They were prompt with their response and there was constant communication. I liked their overall professionalism and the quality of work that they did was amazing. I really appreciated that. Since the repair, everything’s good to go.

Our A/C air handler was not functioning and the contractor AHS sent fixed it. He was very quick and very efficient. I did the request online and it was extremely easy.

Our heater never stopped from blowing and it just continuously kept on. When I turn off the thermostat, it would just stay on. I made a claim to American Home Shield over the phone and their rep was amazingly quick. The contractor who came here was very knowledgeable. He went down to the furnace and didn’t see anything wrong downstairs, so he came up here and I explained to him the situation. He looked up the thermostat and figured it was not working so it wasn’t able to control the heat in the living area. He took the old thermostat out and put a new one in. It's been perfect since then and I have control of the heating system here.

About two months ago, the level on the pool had dropped and my husband didn't have any idea what it was. Since the pool is included in our policy, I called American Home Shield for a claim. It turned out to be a leak in the cement, which is not covered so I had to pay for that repair. But AHS covered the replacement of some tubing that's on the pump system, which is above the ground. And the people that they recommended were very nice. They were very punctual and they kept us informed of what was going on. American Home Shield was very efficient in handling the claim. They were cooperative and didn't drag their feet on it. They told me who to call so that I could set up with our schedules too. And that was perfectly acceptable. It's easier that way for everybody concerned. I was very happy with their service.

I had an issue with the garbage disposal and submitting the claim to American Home Shield was no problem. I scheduled it over the phone and then a contractor called me back later. They had to come twice to resolve the issue. I learned after they left the first time that it still wasn’t completely remediated so I had to have somebody a second time. But it has been working fine since the repair. It was disappointing that it took two trips for the contractor to complete a good job but it was satisfactory. And I don't know if there's anything American Home Shield can do about that. This is my first experience with them and I've learned of the limited options as far as contractor or workers they send out to your home.

I call on the phone to submit a plumbing claim to American Home Shield. It used to take a whole time in the past and but not lately. I’ve had Hiniker Plumbing come out more than once. I like them and they were good overall. It’s very efficient and the plumber gets right to the problem. I recommended my mom to use AHS and she said she liked it. She signed up with them.

The first home issue that we had was a leak, and a plumber was called out. They looked at the issue and told us that the pipe would not be fixed and he put tape around it and left. (We could've done that ourselves). Then we had a problem with lights going out all throughout our house. There was obviously a deeper electrical issue that needed to be resolved, but the electrician that was sent told us that we are going to have to replace a light fixture and one pull switch on another fan light. But when I talked to American Home Shield they said that they didn't cover light fixtures. I explained that I needed the electrician to look into the deeper issue and not just a light fixture. Well, because I didn't have a ticket for that they were going to create a another ticket and send a different electrician out for a second opinion and then charge us another $75.

A new refrigerator would have been cheaper!! I'm losing about $2000 worth of wages and food!! The contractor they finally signed me up with, cannot come out to look at my broken refrigerator, till April 27th, which is 10 days from now. I will have to lose a whole other day of work, and I will lose about $500 dollars worth of food by then. Total cost to me will end up being about $2,000.00 in lost wages, and lost food!!! A new refrigerator would have been cheaper!! After a technician finally comes out here to look at this refrigerator, they will most likely tell me that I need a new refrigerator and American Home Shield will only cover about $500 dollars toward a new refrigerator, so I will also have to pay another $1500 on top of the $2,000 dollars I have already lost!!

My toilet was backing out, so I called AHS and they gave me somebody to call. They told me that it could take up to 24 hours for somebody to contact me. I didn't like the company they sent, however. The guy did the job fast, but he said he finished the job because he broke up something outside of my house. I was told that they can fix it, so I had to keep calling them and reporting the person to come out. But every time I call, they tell me that they couldn't help me and that their systems were down and that all they could do is take a bill. Otherwise, I have to go through the automatic machine. I didn't like that either. They should update that so-called system. But I would still recommend AHS.

I had a claim for the pipe in my washroom and called AHS. Their contractor came out and did a good work for us. Everything has been good since the repair.

American Home Shield is a great thing to have. And it’s faster and easier to submit a claim with them online. When I needed my dryer and microwave fixed, they were under one claim and the repair appointments were spread out. Dealing with the contractors was fine and the units have been working great since the repair.

We bought the house three years ago. I took out the home warranty from another company then and their price went up quite a bit, so I searched around and got American Home Shield. Recently, the circuit board went out on the blower and furnace. I submitted a claim online and the website was pretty user-friendly. The contractor came in late in the day and he checked to see what the issue was. He didn’t have the equipment with him at the time, but he came by to see if it was an issue that he could fix without his equipment. He came back the next day with his equipment to test it and then he had to order the circuit board since it wasn’t something he could get locally. It took longer because it was over the weekend, but he got it fixed in four days.

Out of the three claims that I've had with American Home Shield, the first claim was a pleasurable experience. This claim was to repair the air conditioning system that was supposed to have been repaired last year. When submitting claims, I try to do it over the phone with the rep, but every time I call, I usually get some uneducated person in the state of Georgia who wants to do absolutely nothing for anybody. And they sound like they show racial bias into everything. They need to have a call center with people that are willing to work with customers and they need to have more than two people working at a time so you're not stuck on hold trying to get a hold of a representative for an hour and a half.

I was new to my home when I moved this time last year and being a first-time homeowner, I've haven't had the best experience with American Home Shield. The chain on the toilet broke. I called AHS and they asked me to pay a $75 fare to get it fixed. I got to put my information in the system and then someone called me and they asked me about the certain days available. I picked one and they came out and performed the duty. The man that came out to fix the toilet was very knowledgeable. He fixed not only the chains, but he put a new rubber piece on the bottom of the inside of the bowl. He said that it’ll prevent the water from leaking and draining.

Whenever I file a claim with American Home Shield, it has been an excellent experience. I do it over the phone and I get a rep straight through. Contractors then contact me in about four days and my experience with them has been excellent as well. They have been easy to communicate with and they're very knowledgeable. I have a recently finished claim for my air conditioner where the blower motor on the outside was bad. The bearings were out on it, so the tech replaced that and it worked fine. And now I have an ongoing claim because the GFI in my master bathroom went out. Therefore, it didn’t allow the outside outlets to work. So, the tech’s going to Home Depot to get a new GFI to replace that and he said that should take care of the outside ones too. Overall, American Home Shield's contractors have done fantastic work on my claims, and they were efficient, timely and professional.

I had a garage door opening problem and American Home Shield sent a contractor. He came, looked at the problem, and fixed it. He changed a capacitor and it seems okay so far. Overall, it was a good experience. At least, everything with American Home Shield is satisfactory and I would recommend them.

I had a problem with a mini-split wall-mounted heater air-conditioner. I called American Home Shield and they sent somebody over. I had several problems with it and they just gave me a new one this time around so I was very pleased with the service and the result. We’ve used AHS as many as four times a year on various things and generally, my interaction with the contractors has been pretty good. I only had one disappointing experience. It happened to be the garage door opener. The guy who came out didn’t do a lot and he just got the thing working again. And then I had another problem with it and they sent somebody else out because I said I don’t want to see this guy again.

American Home Shield has covered most cases including a plumbing claim that was submitted for a rental property. I've had no issues with them and I would recommend them.

We've been very happy with American Home Shield. They've always been prompt, quick, eager to take care of any issues that we've had and take care of everything in a timely manner. Recently we had a pipe leak coming from upstairs going down to the basement. We're not sure really what it was from, if it was from a sink, toilet or a shower. We submitted our claim on the AHS online app and they called us and scheduled to come out and take care of it.

American Home Shield's price was better than what I had before. I usually call them up to file claims and I've also gone through the computer once. I had pleasant interactions with their reps. They take the information and let me know that they’ll contact the contracting company who would be calling me back. The contractors that come out usually solve the problem. One of the last big jobs was when the electrician came here. I was having trouble with things cutting on and off and not being able to turn on my ceiling lights. The electricity was not working properly and the switch on the box kept flipping. I have a 93-year-old father and our fireplace wasn’t working. It was a big mess and he was cold. The electrician came back in two days. They even had to go up in the attic and they hung in there until they got it straight. I was very impressed with them and since the repair, everything is fine. They solved the problem and did a very good job.

I called American Home Shield and made an appointment when my pipes were leaking. The rep was professional, transferred me to a contractor, then someone came within three days. The contractor installed the new pipe and that was it.

The air conditioner compressor went out. I went online and told AHS that I had a problem. Then they called me back and their reps did really well. They contacted me the first time with a contractor that I didn’t reckon to have, out of Camden, a city about 35 miles from where I live and I didn’t recognize their name. Then they hooked me up with another guy that has a little reputation and that was the young man, out of Fine Block, who came out.

The heater wasn’t coming on and submitting the claim to American Home Shield was easy enough. I’ve tried to do phone claims but I couldn't get through them so usually, it’s done online. But I called this time and I got through to someone, and the rep took care of me. Also, I love the contractor that was sent out and the service was great. But there was one claim before where it took the contractor, not the one I had this time, five trips and they still screwed up. The heater has been a chronic problem and it’s been a pain for the last year but now, I’m pretty sure everything is fixed. It's in a vacation home and there's nothing like going out there in the cold of January at 30 degrees and the heater doesn’t come on. I’ve had home warranties now going close to 16 years and I’ve had other companies, and I’m very happy with American Home Shield. So far, everything is good and I’d recommend them.

We had a side-by-side refrigerator with a bottom freezer and we filed a claim for it originally in the first of January. There would be water leaking out at the bottom part of the freezer pretty frequently and potentially ruining our floors. We had American Home Shield send one plumber. He came out but it wasn’t repaired. We called and trying to get through to someone was horrible. We were on hold for two to three hours. They finally sent a different company, supervisor-type person, and he came out twice. But the problem then became that the freezer that was frost-free supposedly of this very expensive refrigerator started freezing up. All of our food was ruined. It was completely frozen solid for three months.

We bought a house and the fan up in the attic stopped working, so I called it in and American Home Shield’s reps were awesome. They scheduled the repair, then the electrician called to tell me that he was coming. He was very professional. He did the work and told me what he was gonna do next. He said that electricity was working on the fan, so repair needs to be done by someone who can do roofing, which is not them. He submitted that information back to American Home Shield and within two days, they called to tell us that they don't do roofing stuff but that they will send me a check and I can get it done with. I'm happy. I should be getting it done next week. I’d tell a friend to get AHS.

The heater wasn’t blowing out hot air so I called American Home Shield and filed a claim on it. They took care of it real quick. They said that they would have somebody out here and within a couple of days, the guy came out, inspected and said we needed a new heater. He said they would go ahead and tell American Home Shield. Within a couple of weeks, they set up an appointment to bring out the new unit. They had a crane scheduled but it turned out they sent out the wrong unit. It was too big for my roof. I asked them how they could make a mistake when they had one of their guys here. They said they would come out and do it, and within a couple of days, they had the new unit put in. The the serviceman said that everything was fine but the next morning, the heater didn't come on.

We weren’t quite pleased with American Home Shield’s service when we had them six years ago at my home in Rockwall but this time, I was really pleased and it was absolutely exceptional. My garage door opener was not functioning properly. It was jumping around and sometimes, it wouldn’t open at all. I got AHS over the phone this time and they got the information and told me what to expect and what business would be coming out and when they would be contacting me. Everything was like clockwork. The representative came out and took care of the problem right away. He was very polite, courteous and did a good job.

We have two plans with American Home Shield and our most recent claim was for my son's dryer. The techs came over and did that directly with my son. We were also having problems with electrical breakers blowing frequently and light jamming, so the tech came out, traced everything through and found that it wasn't something that was going to be covered by our plan anyway. But he gave us a quote and then he came out and fixed it on the next visit. My husband submitted the claim with American Home Shield and their staff has been fine and the experience has been great. We had a little break down with the communications of between the electric company and us and they had sent an email out. It's our 2nd year with American Home Shield. We just call and they schedule somebody and they come out. The people that come out have all been very friendly and accommodating.

Our washer stopped working and we had to get it repaired. After submitting our claim online with American Home Shield, the appointment was scheduled. The contractors from Sears came and I had a good experience with them. They were fantastic. They were also very upfront and kept us in the loop of everything that was going on. The repair took about three weeks because there was more than one thing wrong when they got into it. Then, they had to order parts and come back. It was kind of sketchy there until the washer got fixed. But other than that, I had all the confidence in the world in how they handled my claim. I'm glad I bought this warranty.

I’ve been with AHS for a long time and mostly they do pretty well. This last experience I got a stopped-up toilet and there was a problem in my availability. I called them to tell them that I couldn’t be there and we would have to reschedule it. I didn’t hear from them until the next morning they showed up at my front door and said that they were there and I wasn’t home. So I called them and they were pretty unpleasant about it. Then American Home Shield sent a second plumber, one that we had had before and it went fine. That plumber was excellent. He showed up on time and he did what he said. Generally, I’m pretty satisfied with them. They’re professional, typically show up on time and do what they’re supposed to do.

I submitted a claim to American Home Shield for my dryer. I did it online and it was very easy navigating their website. The technician that came out looked at the dryer, fixed the problem plus did some preventive stuff and replaced every moving part underneath the drum of the dryer. Since then, the dryer has been working great. Having a warranty on your property is absolutely the best thing. When the boiler needed to be fixed during the winter, the guy actually came on a Saturday because it was cold and he did everything in his power to make sure we had heat. They fixed our air conditioner, too. The only thing that has changed was how much I have to pay upfront for each job. Other than that, I would recommend this company to everybody who owns a home because stuff happens, and I will tell a friend that they should have them.

We had a leaky water pipe that had cracked underneath our kitchen sink. We submitted the claim and as usual, in a timely fashion, American Home Shield put us through a plumber, provided that they contacted us within a couple of days and came out, examined the damage, had to get a part and replaced the part. We're satisfied with their work and timeliness. We have been with AHS for over three years now and found them always to be very efficient and professional. They also make referrals to appropriate providers.

Our heating system stopped working sporadically. Once during wintertime, I had it set it on 69 but it was reading 64 degrees, so I played with the thermostat. I turned it off and on. At one point, I turned it off for about half an hour and when I turned it back on, it seemed to be working again. Then, twice now in the warm weather when it’s on cool mode, my daughter had set it on a 76 and she went to bed, it was reading 76. Everything was working fine but she woke up and it was 81.

American Home Shield has been fine, but their vendors are not. They should never use one particular vendor. It was a nightmare. We had a leak in the house so I called AHS and then, they called a plumber and the plumber told me that I need a leak detection company. So they sent out Myers Plumbing but they told me that they don’t have the ability for leak detection.

It was easy to submit an AC claim online with American Home Shield. Moreover, the website was very user-friendly. The technician from Curry Mechanical was nice when he came out. However, it was a little bit frustrating having to pay $75 twice for the AC when the first time they came they couldn't find what was the matter with it. A month later, I called back and they were very helpful at AHS. I said that the AC was not working right. Someone came and they said it was missing a part and they were able to fix it. It’s a great program. But the contractor could’ve been honest that they couldn’t find the issue the first time around.

The most recent claim I had was initially done by American Quality Plumbing and they did a lousy job and were very standoffish. So to get it done right I asked American Home Shield to assign it to Rick at Pride County Plumbing and it was the best. Then through his message, Rick got AHS to pay for the repair for the damage to my wall that American Quality did. I’m totally satisfied with American Home Shield.

I had a leaky faucet and a leaking pipe in my toilet wasn’t bolted down correctly. The online claim submission at AHS was easy. The contractor was nice and actually offered to look a separate project that they weren’t even there for just to make sure I did it right. They were very nice and thoughtful.

My dryer was making noise, and I submitted the claim for that issue online and it was an easy process. The contractor sent by AHS was wonderful and very informative. Now my dryer is working beautifully, and I'm very pleased. It was a perfect experience.

It has been 4 weeks and counting and I am still unable to live at my house due to a leak in the water heater. They have ordered the wrong water heater twice and have wasted my family's and the plumber's involved time. I have tried to talk to a supervisor many times and have not been able to. I wonder why? Probably other customers experiencing this kind of service. The customer service department gives me different answers every time. Call back later to speak to a supervisor. They do not take calls after 3. No good. Call tomorrow. No supervisors on the weekend. Bunch of circus clowns running this show. Run!

American Home Shield (AHS)... sent a subcontractor to look at a front loaded washer. I told the guy it was not getting to rinse cycle. Started the washer. Washer did not go to rinse cycle. He diagnosed foreign object in tube... without looking at tube. Claim denied by AHS. I tried to talk with customer service... No help.

My heat pump was making a loud noise for the past couple of months and I can hear it making noise in the bedroom. It got extra loud and I said that I’d better call American Home Shield in case it's gonna blow up. I got a little nervous because I'm 72 years old and I live all by myself. I called on a Friday evening and someone came here on Monday. He checked it out and then let me know I needed a new heat pump and that's what they've put in. American Home Shield has always been nice and they're doing okay about me because they always send somebody.

My washing machine wasn't spinning and agitating enough to crumble up the powdered laundry soap that we were using. It will just crump in the bottom and so we went to liquid. I submitted a claim for it and we could't get anybody out here for quite a while. Then, when someone came out, it still wasn't working. The guy had to come 3 times and it could've been even better. He had to tear it apart and to wait for a part and then he had to come back out and replaced the part. He repaired it but I was without a washing machine for a month or so. Right now, we're in the process of making sure that it's working properly since it doesn't seem to be spinning like it's supposed to all the time.

Submitting a claim with American Home Shield was fine. They were really good and very accommodating. It was done really well and I can only say excellent things. I talked to the representatives and they were courteous. They took the information and got back to me. They told me the company they were referring us to. And then, they called me back and they came the next day. There was a plumbing issue with a bib for hooking up the washing machine and they did just fine. They also fixed the ice maker, however, I had to pay that because that wasn't covered out of the warranty. The contractors who came out were nice. They were both men and they were good. We talked and they took their shoes off. They were nice and didn't get dirt in the house. It went well.

We recently had a dryer that wasn't heating well, and we had to put in a call for it, which was simple. The contractor did an excellent job and now the dryer's working great. I'm able to dry my clothes rather than running them for hours to get it to dry. Overall, American Home Shield has been really good. We've had multiple calls over the two years with them, and they've done a great job.

I recently filed a claim with American Home Shield for my hood range through email. Their website was easy enough to navigate through. It was user-friendly. In two days, a technician was sent out and he was good and not in a rush. Everything was good but they need to order parts, so we need to wait about three weeks to get the part. Overall, AHS has good service and it's worth it to cover your home.

I've been with AHS since August of last year and I've had a good experience. I've submitted my claims over the phone, but getting through to customer service has been a challenge. One time, there was a 20-minute wait and I couldn’t wait any longer, so I hung up and called back the next day. 20 minutes was just too long. I’m going to try the online next time. Their reps are very friendly, cooperative, efficient in taking the claim, supportive, and pleasant. I talked to several of them and never had any problem once I got someone on the phone. Once I’ve put in the claim, the technician showed up within one to three business days. I requested them to give me a call 30 minutes ahead of time and they did. They were professional and got the job done in an efficient manner.

The kitchen faucet was leaking. I submitted a claim with American Home Shield and it went fine. Putting in the claim online was super easy. The contractor that came out, Hero’s Plumbing Service, was professional. They did a perfect job and the faucet is now working perfectly.

Our air conditioner wasn't turning on and there's something wrong with the electrical too. First, American Home Shield sent the air conditioner people out but they couldn't figure it out. So, they referred us to electricians. Then the electrician was able to figure it out. He was not a friendly version though and I wouldn't recommend him to a friend but he got the job done. He didn't want to make eye contact with me which was weird. He didn't seem like he wanted to speak to me. It was awkward. It seem to be because I'm a woman and he was of Arab descent. He didn't even knock on the door. He just waited and let my dog bark. Since the repair, we ran the air conditioner a couple of times when we had a little heat wave and it struggled to get the temperature lower than 75 but it eventually made it in about four hours.

The pool would not prime and the pool company that American Home Shield sent out was really good. Even though they haven’t fixed the problem yet, they are responsive and extremely polite. They called and came right away, which does not always happen. This particular service call was one of my better calls for sure. The technician really spends time when he comes out here and I feel like he will figure the issue out. It’s probably more than just one thing that’s wrong with it so he’s trying to move to those steps. And they have the ability to place the recall.

We had water in the basement because our water heater was leaking, so we contacted American Home Shield. I went online and I filled out a form online. The online process was good and easy. The contractors that American Home Shield sent out were excellent and professional. They came and got the job done quickly. Everything has been working great since the repair. American Home Shield has been really responsive and good. And I've been telling people to use them.

Our AC wasn't working so I called American Home Shield like I normally do. They dispatched a call to someone else then I waited for the company to call me. The contractor then came and looked at my unit. He discovered the problem and fixed it. And it's been working great since. I would recommend American Home Shield as it helps save on repairs in an older home.

I called in a claim with American Home Shield for an air conditioning issue, and then I also submitted a claim online for the water heater three weeks ago. The contractor, Lambasio Inc, did both of them. I’ve dealt with Lambasio for years and they’re a great company. The air conditioner wasn’t keeping up and Lambasio did several things and got it up to speed. But we just haven’t had any real hot weather yet to really know, so they left it open. I was supposed to let them know if we’re having any issues with it. But they did what they could and so far, it has been running okay.

I submitted a claim with American Home Shield on my heat and air conditioning unit. I called them and they got a company come out and check it. The tech checked it, and he said it needed a part. However, he had trouble signing the part or the part cost too much. They came back and told me that I would have to pay $1000. I said that it was a lot and asked if they didn’t cover all that. He said they didn’t. Finally, when I got in touch with Guarantee, the people that were supposed to do the unit, they told me that it was a new unit. I said I did not know that it was a new unit. The rep also said that it was a whole new unit and I was paying them the money because they got to update it. It ended up being $1500 and they came out with a brand-new unit and put it in. However, it didn’t work for a while so I asked what was wrong. I called them, they came back, checked it, and they fixed it. And, overall, it turned out to be really good.

It’s been great for the most part whenever I call American Home Shield. I had some electrical outlets that stopped working and needed technicians to come out and change all that. I submitted the claim online and the company that would be coming out emailed me. The contractor called me five minutes after I submitted the claim and set up an appointment time to come out. They came out and it was great, and the outlets have been fine since the repair.

Several months ago, there was a Facebook post about American Home Shield and it was positive. It was put out on their website and people made terrible comments about the service. But we've never had any problems with American Home Shield. They have always been able to come out and get things taken care of. I definitely like American Home Shield and I'm very thankful that we've had it.

American Home Shield repaired our air-conditioning system. We just moved in our house about four months ago and once the weather started to get a little bit warmer, we turned on the AC. We noticed the issue around early February. And it turned out that the compressor was not properly functioning. So, the air was blowing but it wasn’t getting cold. Home Shield replaced the compressor and everything is working fine now.

The circ pump on the outside AC unit wasn’t working properly so I filed a claim with American Home Shield. I went online first and it was a wonderful experience. Then I went on the phone and the rep was excellent. Zaragoza’s Heating and AC is a great company with good people. They came out quickly and my AC is now working well. I've been with AHS for quite a few years now and I really appreciate them. They have done a good job.

My AC wasn’t blowing out any cold air at all and it got muggy. I called it in to American Home Shield and within 24 hours they were able to get a contractor for me. He was great and he knew his stuff. So far, the AC has been working good.

We had a faucet in the shower that would continue to run water if you put it in the off position. We had to go outside and shut the water coming from the street to the house till the techs could repair it. Submitting a claim to American Home Shield was easy to do and they were prompt so I had no problems. I called American Home Shield and the rep was courteous. She got right on and said she'll have somebody out first thing in the morning because it was about 11 o'clock at night when I called. And sure enough, I got a call at 7:02.

I did a claim online with American Home Shield for someone to come fix my hot water tank, but I didn’t like the guy they sent out. He tried to charge me to the extreme and I knew it didn't cost that much for new piping. I also don't like anybody coming in here and they feel that they can take advantage of me because I’m a woman. He was trying to charge me a lot. He said that they only pay for the replacement and the removing, and he was trying to charge $1,000 for some pipes. He said that he gotta pull a permit and then, I would still have to pay the $1,000 out of my pocket, and I didn't like that. American Home Shield told me I can go out on my own, so I did it. I paid for it to get it done and I'm waiting for the guy to give me my receipt so I can send it in to them.

My garbage disposal was not working and then I went online and requested for service with American Home Shield. Their website was pretty easy to navigate. They sent me a text and an email said that the contractor was gonna call me and they gave me the numbers I could call in case the contractor didn't call me back. Then within 24 hours after my request, a lady from American Home Shield called me.

My most recent claim with American Home Shield was for a problem with the pool. However, the problem was when I purchased the home warranty, I asked questions but I didn’t get the breakdown until after I had the contract. I was told that everything was covered from the filter to the ground and anything underground or in the pool wasn’t covered. When I moved in, the filter, the pump wasn’t working in the pool and there was a cleaning system.

There was a leak in one of the upper areas and I told my renter, “I'll take care of it, and you can do whatever you need to do.” She made the claim to American Home Shield. They had to go in, take a part of the sheetrock out, and repair it. It was taken care of. Also, I've had some work done on the pool pump that was reasonably well-done. They’ve done what they needed to do and then informed the warranty company what needed to be done. Most of the time, it has been fairly painless as far as getting things done.

We purchased a home and found out that there was a leak in the wall behind the washer and dryer. I submitted the claim to AHS online and I got a phone call within a day of placing the order. All the drywall had to be removed because it was soft and wet, and it turned out to be a leak from the hose coming from the garage into the house. My husband was the one that met with the contractor and he was pleased with the experience and the outcome.

I made a claim with American Home Shield for two things. AHS charged me for the $75 fee and then AAA Appliance also charged me. So, I was overcharged twice and I filed a claim for the $75. And on the the other one, the washing machine, which was out of order. The guy who came to fix it that AHS ordered told me that it will have to be replaced. Two weeks passed and nobody called to replace it and we could not wash. I called their customer service department and the guy who extended my contract told me to file a claim.

We’ve always been extremely satisfied with American Home Shield. We had some work done the year before when a switch was tripping and so they replaced the switch. And then this year, the whole unit decided it just wanna die. Submitting a claim was very easy. My husband logged on to the website and filled out a request. And we had a confirmation within a few minutes and then the contractor that they contracted with called us almost immediately. The contractor who came was wonderful and we've never had an issue with any of the contractors for any of the claims that we submitted. A gentleman whose name is Theo works for the company that normally comes and he's great. So far, the unit that they decided to put in with American Home Shield has worked wonderfully. And within the month of repairing it, my energy bills have gone down. It has helped me save money. Overall, American Home Shield is dependable.

My problem started on February 20 when my heat went out. My furnace was emitting a burning smell that was coming through my vent. And the smell was toxic because I couldn't leave the windows closed when that smell was emitted through the house. The temperature was already low. It was close to freezing and so I have to open my windows.

I had a couple of claims with American Home Shield and all of them had a bad experience. The most recent appliance call to American Home Shield was for an old dryer that failed. The tech was called and they came out, looked at it and then spent a lot of time trying to figure out how to get parts for this 30-year old dryer. He came to a conclusion that he couldn’t. And so, American Home Shield replaced it with a new dryer. And when the guy delivered the dryer, he brought the dryer out. In order to put it in its tight fit, he has to pull the washer out then put the dryer in and then put the washer back. The installer said he can’t touch the washing machine so they just left the dryer there. My property manager actually installed the dryer and it was kind of a stupid work.

We have been with American Home Shield since the house was bought and the couple of times we have used them have been great. They're wonderful. Our fan wasn't working and we had a bad experience with another contractor, but they switched to South Cooling and they arrived on time, took care of what they needed to and were very professional. Everything is working great now.

The garbage disposal had a noise as there was something stuck in there. My husband submitted the claim online and we didn't have any problems submitting it. The contractors came out, and since the repair the garbage disposal has been working fine.

The last guy that AHS sent was great. He fixed the problem. He was very professional, knew what he was doing and had a lot of experience. The claims submission went fairly smooth and fast. We had somebody out within a week. He couldn’t do it so he recommended somebody else and it was the gentleman that came at the end and he was able to identify the problem and fix it.

We had someone come out to fix the air conditioner. It wasn’t cooling and the contractor put in more coolant into the unit. Our interaction with the contractor was fine. He talked to us and told us what was wrong and what he was going to do. When I submitted the claim, I did it over the phone. And since the repair, AC has been performing fine. We were, however, disappointed in the plumbing, but, other than that, AHS has been fine.

I had a problem with my sink and whoever we hired was through American Home Shield. And then my heat has not been working this entire time that I was here. Someone came and he was here for like over two hours at least trying to explain to me. And then we realized it’s some wire damage in the walls. I needed to get approval if the insurance would cover for him like going into the walls to fix the problem and they were denied. So the heat is still broken. But the contractors have been very pleasant. They’re both very polite, friendly and informative. It was a good experience.

We enjoy having American Home Shield and they've been able to help us out with our air conditioner a few times which has been nice. Their reps are helpful. We have an eight-month old in the house, and I can tell them that and they can get someone out quicker 'cause it is a sensitive situation. We've had the techs out twice, and the company that AHS used the second time was much more professional than the one that we used the first time. So, we appreciated that. Our home's only 11 years old, but having AHS has been helpful for us and I would recommend it.

I had a plumbing issue and I submitted my claim to American Home Shield online and logged what the issue was. Then, I was contacted back by the company. The contractor was professional and courteous. I've also submitted a claim by calling and I talked to someone at AHS. That was also a plumbing issue and they took care of it. They were prompt and I'm very satisfied with it at this point in time. My son-in-law referred me to AHS and it has been fine ever since.

We had a stopped drain and we were assigned a company but they could only come on Monday and we really needed to have it done over the weekend. So, American Home Shield accommodated our needs and assigned another company. That person came, he took his time and cleared the stoppages. He was very good and we were very pleased with him. I would recommend AHS.

It’s the first time I have used a company like American Home Shield and they’ve been very professional. My 20-year old microwave cracked out so I submitted a claim online. My online experience was wonderful, and it was very easy to use. And the turnaround time was quick. Somebody got to me in less than 24 hours. The contractor came out and he was very good. His name was Matt and he was very thorough. If only I knew what he was talking about, it would have been better. But it was okay, he repaired it. Since the repair, it's working as good as it's gonna work. I’ve had nothing but ease working with American Home Shield. They've gotten everything done.

When I tried to heat something up in the microwave, it sparked and looked like it may catch fire so that was scary. I called American Home Shield and talked to a rep and they took care of everything. They told me someone would be calling me to schedule an appointment so it was very easy. The reps were excellent and the contractor was very professional when he came into the home. When he rang the doorbell, he introduced himself, told me who he was with and made sure that he was coming for the right reason. He identified which product or appliance he was coming for and when I said yes, he went straight to work. I was very, very impressed. Since then, it’s been working perfectly.

On December 29th, I called American Home Shield and they said that they will send someone within two or three days and they will charge me a $75 fee. I said “Fine.” AZ Plumbing showed up at my door and they said that my AC had a blown up fuse so they replaced it. After a day, a fuse has blown again, so they came back and they again replaced the fuse. They told me that if it fails one more time, to call them up and they will do something different. It has blown up again, so they came a third time, did some research and spent 2 hours. They then said that the motor is bad and that they have to order it. It’ll take about a week for the motor to come so I said that I will wait for a week. But the motor did not arrive in a week. It took about nine days and by that time we were ready to leave for India. We already had a vacation plan.

My most recent claim had to do with my flood pump that went out. I called it in at American Home Shield and everything went well. The tech came out the next day and did a great job. He was very professional and informative. Everything's been good since the repairs. I've been with AHS for a while so I'm a loyal customer, and as long as my needs are met and taken care of, I will not leave.

I had a good experience submitting a claim with American Home Shield. I do it online and sometimes with a follow up on phone. The contractors they sent out were great. It didn’t take them long to come after my claims were submitted. There were just things that I had to do that I didn’t do that made them have to come back. Other than that, my old oven that was as old as I am was replaced and it's performing excellently. I'm now able to do more.

I called American Home Shield when the disposal wasn't working. Then plumbing services came out. The technician was very good and had to get a part. Then he came back. Everything was great.

We had to get a new water heater. The other one that stopped working was leaking and the pilot lights were falling out. We were on vacation then but we had a house sitter and American Home Shield has always been good to respond when we have an issue. We were very happy with them. But we just had a grinder pump in our home and we needed a warranty system that had grinder pump coverage. When I talked to them to add it, they said that no home warranty had grinder pump coverage. But I found out different. Somebody in our neighborhood told us that they went with HSA which had the coverage for a grinder pump. They’ve also always been happy with them so that was why we switched.

American Home Shield has sent out different companies here and their techs have always been nice. We had one for our air conditioner and that worked out. Then for our new air conditioner, we had a maintenance company come out for the fall. They also came out in spring for the AC and the heater. But with the AC, we had to add Freon on it and it was a brand new one. Then on our most recent claim for the icemaker, the contractor took it out to check and ordered a replacement so I didn’t have an icemaker for a few days. Although they brought back the right replacement, it was like the one we had before and still doesn't make ice quickly as it should. But as far as people being nice or trying to help, AHS has all done that. Their rep also has always been very nice when I submit a claim over the phone. I'd recommend AHS to a friend.

I was having an issue with the heating unit and the fan wouldn’t spin. I went online and submitted a claim for it to AHS. Navigating the website was easy. Then after a couple of hours, I got hold of the contractor. I really like the contractor. He was very informative and great and if we had a problem, I would give him a call back and he would come in and double check. The heating unit seems to be working now. The only problem with AHS is when you call, you’re on hold for a long time, that’s why we did everything online. The first time I called, I was on hold for 45 minutes.

Submitting a claim to American Home Shield was straightforward and I usually do it by phone. My recent claim with them was for a repair of the attic roof. Our fans failed so our attic was getting very hot. But I had a hard time getting someone to want to do the work. First, two folks came out. One of the contractors was McGee services and he was absolutely horrible. The guy showed up and said, "They don't pay me enough to do this. I wanna get paid a 100 bucks and I 'm not doing that work." The guy had been out to our house twice and he refused the job twice as well. One of them was the doorbell and he said that he’s not crawling out to our house to look for the transformers. They had to send another guy out who did it in five minutes. That's not the type of person that AHS needs representing their warranty program. So AHS needs to qualify some of the contractors better.

We filed a claim online to American Home Shield when the toilet cracked. They tried to send the contractor right away but I had problems with the guy getting there. It took a long time to for him to come out and get that toilet fixed. The contractor said he couldn’t get a hold of us and he also canceled several times because he had an emergency. But my toilet being cracked was an emergency and he should have wanted to fix that too. When he came, he said that AHS doesn’t warrant cracked toilets so, he sent off for a different kind and it was way smaller than the one that we had. Nonetheless, I would recommend American Home Shield. Every time I called them, somebody was very prompt in getting back with me.

AHS is a great company and I've been using them for a year now. I was with another company before and Home Shield was recommended by my father and my brother who both had them. When I have claims, my experience has been very good with AHS and the quality of their contractors' work has been excellent. I recently called them for my AC unit. Somebody looked at it before and they forgot to tighten a bolt screw and a nut. So when I turned on my AC, something was banging around. Then a guy came out and put the screw back in there.

A month ago, my fridge was not working. The temperature was not freezing. Submitting the claim was not a problem. Online, you can do it easily. Afterward, the contractor came and saw the appliance and he recommended certain repairs. So I called American Home Shield asking if they have any other options, like doing cash out and then I go and buy a new one, and how much they were going to pay me if I cash out. And we've decided to repair it and I wanted to get back to them and say, "Hey, we're repairing," but that process is not smooth because I have to go to some kind of a purchasing department, which is different and not the regular customer service department. It goes through three different people.

AHS has responded every time I contacted them. The first time I had an issue, it took a little while to get some response at first. But once I figured out how the system works, to contact people and to get things rolling I didn’t have any problems. AHS sends me an email almost right away and they get a hold of the service people. They’ll give you the contractor's phone number and the address so you can contact them as well. They’re pretty local in the area where you’re at to make things easy and get things done. We had an issue with some electrical flickering lights and it was making noises. I turned the microwave on and it looks like it was losing power. I called AHS and their reps helped me. The contractor did a good job and I was satisfied. They got whatever they needed to get the job done and once the service was done, that was it. They did a pretty good work and they’re quick. I would definitely recommend American Home Shield.

We had a leak and the first person I talked to at American Home Shield arranged for somebody to come out within two days to fix it. But from there, the experience went down. The plumber cut a hole in our ceiling and fixed the leak. He said that he would call American Home Shield and they’d send somebody to fix the hole. He then left. A week later, I called American Home Shield to see what was going on. They had no record of the plumber calling to report and of the hole needing to be fixed. If they knew that the plumber wasn’t going to fix it, they would have arranged to have it all fixed at the same time. I spoke to two people five days apart. Neither of them submitted the work order to have it fixed. I finally called back and spoke to a fourth person after the initial call to have the plumber out. She was able to arrange to have somebody come fix it and he called me.